CheapOair Reviews

People!!! Let it be know that writing here and other places DOES work. Although I escalated my complaint with Cheapo internally yesterday it was my post on this site that drew their attention. They DO MONITOR THIS POSTS.

I booked a flight to S. Carolina and was advised that I had "enhanced seat assignment." When I got to U.S. Air, I was told that there were no assigned seating with 3 party booking agents - EVER. In order to get my seat back, I had to pay $93 each way to U.S. Air. When I called Cheapoair, the customer service rep, who could barely speak English, kept offering me another seat not understanding what I was talking about. When she finally understood that I lost my seat assignment, she said that it was the first time she had ever heard about this happening. I asked to speak to a supervisor and was told I would get a call back in exactly 1 hour - it's been 3 days so far. When I tried to write a complaint, the Cheapoair site has it completely blocked for complaints. It costs more in aggravation than you will ever gain in money from this site.

I'm writing this review to register my utmost anger with the Cheapoair and hoping that our Attorney General DO something about it. I booked a flight to Australia on Apr. 2nd at 1700 hrs (pm) and cancelled it on the following day at 0745, Apr the 3rd. Was told that I will get my refund in 3-5 days, never happened. I called and called, on hold for hours. Agents from around the world answering with a distinct Indian accent. NO HELP from anyone. NO answer from Billing. Kept on hold for hours, STILL Waiting. "Refund status in progress," (Cheapoair website) saying. Today is 04/22/2014. No one at Cheapoair takes responsibility for the company's action. Please check the Consumers Affair reviews on Cheapoair's CEO. You will get educated very quick about this company.

Air Canada had a good refund policy of full credit with cancellation fees but Cheapoair do not. They take all my money, do not give credit and they argue with me when I ask for it. They don't mention the cancellation policy until I complete the purchase. Very bad customer service. I can't believe they are still in the market.

I spent almost 2 hours on the phone and finally reached the person and did not get any solution. All the representatives are reading their usual scripts, and I wanted to talk with a manager and guess what by the way, person held me for a few more minutes, told me no manager or supervisor are available now. What kind of customer service is this?

Rec'd email on Flight I book 10 mos ago that stated flight had been cancelled. Only way to contact is through a phone number. On hold for one hour. Person I finally spoke to did not speak English passably. Lied to me & told me flight was cancelled & I had to change my dates. Checked with airline, flight not cancelled. Only 8 min time change. But they cancelled me anyway. Have had to call 3 times. On hold 1 hr. each time. Will never ever use them again. Avoid at all costs. Not worth few dollars you save.

I have used many online travel websites and this was my first time with Cheapoair. I was unable to get the times I needed with my usual companies, but Cheapo had enough seats at the times I needed to fly, so I decided to book with them. The day before our flight they sent me an email saying the airlines was changing our reservation to that day, instead of the next day which we were supposed to fly out. I tried calling them to find out what happened and to get a new itinerary as I could not fly out the day they changed me to, and I literally sat on hold with them for 7 hours before we got someone to help.

Thank you for clearing up this duplicate charge of $395.50. My sister could not afford to have her tickets duplicate charged. It was very scary for her. I will update your rating for the quick response you provided to me. I would have much preferred to have handled this by calling your company but nobody would pick up the phone for 2 days. Message said higher than normal calls. Your company has to fix that problem.

They cannot confirm your tickets right away. They may or may not be able to get tickets you think you just bought when you click "Confirm". I don't know what the scam is, but their service is very misleading, if not just totally **. I thought I bought tickets and then a day later, I found that I did not buy tickets. So now I have to buy more expensive tickets because the price went up. Save yourself the headache and buy through Expedia or Priceline or a reputable agency. This company should be investigated for fraudulent sales practices.

I bought my ticket with relative ease but the problem occurred after buying the ticket. I had a fall which resulted in knee surgery. Now I would need airport/airline assistance, when I traveled. So I tried to contact CheapOair, which was frustrating and fruitless. Firstly I tried calling. The automated response told me to leave my phone number and I would be called back. That was two weeks ago and no call back. I called the airline directly but was told the travel agent should make the arrangements. So it was back to CheapOair.

I just made reservations and when I received the confirmation, the return time had been changed. I am so mad because I immediately called them and the agent said he could fix it for a fee of $140.00. I said that is ridiculous because it was not my fault then he offered to fix it for $109.00. I said, "If I cancel it, there are no fees, correct? None at all, right?" He answered, "Yes, there are no fees." I said, "Then why wouldn't I just cancel it and make a new reservation since there are no fees?" He said yes, I could do that. So I canceled it. The agent said he would send me an email confirming this and my refund would be credited in 6-8 days. It's been a few hours and no email yet. So then I got worried and googled "Refund problems with CheapOair". WOW, there are a lot of complaints and many complain about the same thing as me as far as wrong dates and times on confirmations. I called again to see about that email confirmation but I have been on hold for 1.5 hrs. They are not answering. I have a really bad feeling about this. I already contacted my credit card company. Not sure how this is all going to turn out but I have a bad feeling about CheapOair!

This place has the worst customer service I ever encountered in my life. I think the call center may be located in several countries. But their main operation is in India. I am very familiar with Indian accent and it seems like this operation is concealing their employee's true identity. It is impossible to have a call center in India say for example of 200 people and ALL of them have typical Western name (like Johnson, Jeremy, Eric, etc). The employees are extremely careless and not trained well. They enter incorrect name of passengers that can make a big hassle and waste of time for passengers like my family. They charge amount sometime without your consent. Worst part is they are absolutely not apologetic at all for their mistakes! I hope this operation gets shut down.

I was overcharged on ticket changes twice. It took a long time to get the first overcharge reduced by $500. Then the changed return ticket (cost $700 extra) from China was tied to a long layover Virgin Airline domestic return and I was quoted $180 for a substitute ticket I obtained on my own for $109! Most of their CS agents are from other countries and don't speak good English or give a damn about your needs. Very little is "cheap" about CheapOair!!! Definitely will not use again.

CheapO has responded to my concerns, which I posted here, their Facebook page, their customer service department, and two other online complaints resources. In fact, I received no fewer than three responses to my postings, but I dealt almost exclusively with Mr. Ruben **. I believe that CheapO's handling of the matter in the person of Mr. ** was swift, professional, and respectful. I consider the matter fully resolved.

I mistakenly used an incorrect last name on my granddaughter's airline reservation. When I contacted CheapOair to give the correct name, I was told I would have to change 4 reservations with the same booking number or lose the money I paid for the reservation. I was charged $560 and put on a less desirable flight.

Cheapoair is the biggest scam that has not refunded my trip I cancelled. I tried to talk with customer service many times which takes 50 mins to reach them. I lodged 5 complaints and appeals but no response.

Firstly, CheapOair's website form did not work (would not accept a valid date of birth as valid), so I had to ring them up. Secondly, CheapOair staff noted my email address incorrectly so that I did not receive flight booking confirmations, so I had to ring them up. Thirdly - when I found out myself - that I had to organize and pay for baggage handling separately, CheapOair GROSSLY overcharged me. CheapOair charged me 50 pounds per bag!!!!!! And said it would cost me more if I waited to organize it at the airport.

Wow, at first we were impressed with their easy transaction. Because it was a cheap flight, we decided to just book it before it ran out because it said "NO FEE 24 HOUR CANCELLATION for Singapore Airline" and we call in that afternoon just to cancel ONE ticket out of two. They say "There is a fee." Why? Because that isn't their rule, it is the airline rule. SO WHY DO THEY HAVE IT IN THEIR WEBSITE IF THEY'RE NOT GOING TO FOLLOW IT. And that is not all. They said, "We'll just cancel it with 25 dollars," and then another agent gets with me and says, there are more fees, making up their own rule. So basically they say 25 dollar fee to cancel but it is actually $100+.

I made a reservation through CheapOair close to Midnight. Approximately 8 hours later the next day, I saw the flight that I book was not the time I booked. I contacted CheapOair as I would have a 3-hour layover rather than the 50 connecting which I booked. The rep told me that I did not select the flight I thought I had and said it would be $44.95 to change the connecting leg of my trip. I agreed as that was reasonable. When I check my bank statement, I was charged the original amount of the ticket for a change which was $265 which I did not agree to plus the fee to change it. The bottom line is it cost more for a change than the original ticket which a fool would not agree to. Called CheapOair, was transferred, on hold until the call dropped. Called back; was routed to a voice mail and cannot get resolution. Because I am in a travel status, I had to call my bank and dispute the charge. I will not do any future business with CheapOair and you should not.

I should have read the reviews first! When I booked a ticket with them, they sent me a confirmation with an erroneous airline booking code (not enough digits). Airline won't acknowledge the reservation. I tried to rectify it through their online customer service form twice - no response. Sitting in the queue for online chat for an hour on two separate occasions - dropped me from the queue both times. And over an hour on hold with dial-in customer service - I'm still holding. I'll have to dispute the charge through my bank and buy another ticket elsewhere. DON'T USE THESE PEOPLE TO BOOK YOUR FLIGHTS - RIP OFF AND MAYBE FRAUD.

After our flight was cancelled by the airline, we tried calling, emailing the really "Cheap" O air. After spending over an hour on the phone and being passed through several Indian agents, and making us wait and wait, they hung up! The only way to email them is through their own web page. But again they will not answer. They also do not respond to their own call-back option. Unfortunately the airline cannot change or refund the ticket since it originated through CheapOair. We have placed a charge despite through American Express.

I have reached for customer service for a question for reservation and waited for 57 minutes for someone to answer and they couldn't handle my situation properly and I have requested to connect to the supervisor and the agent said it's going to be 3-5 minutes and I have been waiting for 50 more mins and STILL WAITING... This is ridiculous customer service. I have spent 2 hrs of my time waiting on the phone WITHOUT ANY ANSWERS...

Everything was fine for about a week. We had booked our flights to Brazil from NYC for vacation. Then the airline did away with the flight. They put us on the flight the day before, but as we could not leave earlier, decided to "communicate" with the CheapOair our problem. Now I've been on hold with both CheapOair and TAM multiple times (needless to say it takes 45-60 min for someone to pick up the phone), with neither wanting to take responsibility for placing us on a flight we can take.

I feel upset even having to write about this. I spent no less than 4 hours on the phone with 'Cheapo' the day before yesterday. I needed to cancel a flight they had booked with LAN. I was assured by two different operators that if I cancelled, I would have a full credit with LAN in the amount of $1,029 minus a $50 change fee, and a $150 reschedule fee. The operators told me I could hang up with them and immediately call LAN to rebook.

My daughter while enjoying Paris missed her flight home. I purchased a return ticket using CheapOAir online. All went well and I notified my daughter but when she went to the airport terminal the next day and was told the ticket had not been paid. I gave her my credit card info while she was at the gate but they said they couldn't do it now. So she missed her flight. I turned around and using CheapOAir again purchased another ticket for the following day. That went through as well. But I called their customer service to make sure everything went without a hitch. The gentlemen said it was a credit card company problem and said he'd transfer me. The girl who answered (not my credit card company) told me to stop asking so many questions or she wouldn't help me. What? I told her I had purchased a ticket before and my daughter wasn't able to board and that I had bought another ticket and was worried I might have made a mistake.

Company eventually respected promise of 50% refund. We still believe a reservation cancelled 4 months in advance, within 24 hours of booking it, especially as it was one of 9 purchased for our humanitarian mission, should have been fully refunded. And we're wondering why we had to wait a year, and publish a complaint, to receive this partial refund.

Go with a travel agent. They'll get you as good a deal and actually be ale to help you if you need to make any changes. Cheapoair notified me by email that the airlines had changed my flight, but did not tell me what the new flight times would be(!) When I tried to click the "Accept/Reject" button to (hopefully) Reject the changes, their website was broken, informing me that "they'd already received my acceptance of the changes" (BS!!!) When I called Customer Support to try to reject the changes, they kept me on hold for over an hour, and kept transferring me to "other departments" who would theoretically help me. Finally they just disconnected me. I will never, ever, ever do business with this company again. They totally suck.

I had a R/T flight from Manila to Bangkok for 5 people. About one month before the flight CheapoAir started sending me emails with an optional return flight. But the return flight didn't work for us due to plans and hotel reservations. So, I never selected the change. I knew what the problem was - they overbooked the flight. But they never admitted to that. Four hours before departure I get an email stating the return flight was changed to the following day. I read this email while at the Manila airport. So I went the airline office (Philippine Airlines) to get the flight changed back. They told me no changes or alterations are allowed. So, CheapoAir will not only change your flight, but they also live by a double-standard. Luckily, our return flight to the USA was not on the day of the Bangkok-Manila flight or we would have missed that. That would have been a huge PITA. Needless to say, I have attempted to call and email Cheapo - their customer service is non-existent. Fail. Fail. Fail.

Try to contact the billing department for the past 2 days now, just the answering system put me on hold. I bought flight ticket which was sold at $643.50. Now on my credit card they charged me $755.50. This is bad website to get ticket from.

So this happened: I bought a flight ticket. Not a big deal right? Well, it turned out that I needed to change my flight dates. I've been on the line for 2 hours and 8 minutes so far, and still haven't achieved anything! This is being a horrible experience. Please, please do not use this website!

Awful company. We booked tickets home from Vietnam to Australia with this website, who then cancelled our booking without contacting us, and advised us by email. We were in an area outside of mobile reception so we had no idea until we got back an area where we could check emails - a few days before our flight home. We tried to call them and attempt to fix it up, but wasted $5 and 30 minutes of our time on hold.

I have booked flights with CheapOair with no problems in the past. But when I had to change the date for my booking, they advised me to cancel the flight, get a refund and make a new one. They should have refunded me over 1,000 USD 6 months ago and I am still waiting for the money! They just keep on telling me the payment has been made when it hasn't. Shameful!

When I tried to book my flight online with "OneTravel", the final price was more than originally stated for the itinerary. I called the 800 number for assistance and was connected with an agent who tried to stall by asking me lots of personal questions. I thought that was really unprofessional and told him I didn't have time to chat. Meanwhile, he told me my flight was no longer available. I told him it was showing up on my computer and he said he could see real time bookings but I could not. I thought that was weird. Then after stalling for a long time, he did a bait and switch and booked me on a flight with a longer route and a shorter layover time for the same price.

The company resolve the issue by issuing a refund, and I was pleasantly surprised by how proactive and prompt they were.

I have been using this site for over 10 years probably once a year. I would just like to say that after my last experience with this site and your company it is my promise to you that I will never again book with your company.

Book a flight last fall and had to cancel it. They would not refund the money and charged a fee. There was also a $75 rebooking fee on a flight they overcharged me for because I was looking at the website for the airline and was overcharged about $75. I had a $232 credit and I still have to pay $150 for the flight. Customer service is very rude. Never again.

Called regarding a booking, asked to speak with a supervisor once the representative told me he would not assist me. After putting me on hold he picked up the phone pretending to be a supervisor. I asked again for his supervisor and he left me on hold for over an hour...

Too many hidden costs and fees. I could have booked cheaper directly with the airline and that included the cost of checking a bag but I paid more for the ticket and then had to add the fee of checking bags which they never noted anything about an additional fee until after I purchased the ticket. Wouldn't let me change it, hung up on me, and kept me on hold for ever! Company is a complete scam and I will never use them again.

I found this experience unbelievable, but when I went to Sunwings front counter to pick up my boarding pass, they initially couldn't find my name on the manifesto. After showing my boarding confirmations print-off, they came to realize that my first and last name was entered incorrectly (as a Joan, not John eg.) I had to pay a 50 dollar charge to have my name corrected. I doubt I'll be booking through CheapOair in the future; it was not worth my time or potential savings.

I booked two round trip air tickets to London from Chicago. Tonight I see that they charged me and then British Airways was charging me the same amount. So I called CheapOair to try and correct this. They hung up on me thrice. Finally they took my call and immediately gave me a "billing department" that was supposed to be open for another two hours. NEVER GOT THRU to anyone except British Airways who could not help. I will never again used CheapOair or recommend to anyone I know. They are rude, incompetent and could have prevented me from getting this upset. No one has to be going thru anyone trying to charge them twice for anything. NEVER AGAIN.

I purchased a round trip ticket from Albany, NY to Berlin, Germany. After I paid for this ticket I received confirmation from Cheapo. They left off one leg of my trip. I assumed it was an error on their part since I had all the proper documents and a paid receipt for the entire trip. My problems then escalated when I tried to discuss it with someone. I could not understand the people. They put me on hold many times and were very rude because I could not understand them. This trip is a nightmare because of Cheapo. Don't, don't use them. Be careful.

I booked a flight to Paris with a stop in Toronto, aircanada changed the first flight making it impossible to catch the connection. When I called cheapoair after waiting for several hours they told me there was no change in their schedule. After 3 weeks calling they actually updated their system and make the change of flight that suited me just to cancel it 2 days after. And now I have to do the whole process again cause their system won't show the actual schedule.They barely speak English. I have been spending the last month of my life dealing with this company. I will never ever buy any at cheapoair. THEY ARE A SCAM.

Bought 2 tickets from this rotten company so far this year, on the second ticket on Air France/KLM for international travel, all tickets for international travel sold by these airlines allow for 2 main luggage with 1 carry on, CheapoAir bait and switch on international baggage, after you have booked the ticket they send you an email advising you that you are only going to be allowed 1 main bag and 1 carry on. They flatly refuse to resolve their bait and switch and lied through their teeth to me on the phone and told me that it made no difference if I shopped the 6 new air tickets I required elsewhere. Caught me once shame on me, they won't get a second time, the next lot of tickets I will buy from a decent and honest company and not these miserable outsourced feckless detractors.

I booked 4 internal flights with cheapo air. For Jan - Feb 2014, three in Chile and one in Argentina. A website FARECOMPARE lead me to a choice of flights from at least four other agents e.g EBOOKERS and CHEAPOAIR. CHEAPOAIR offered good prices and quite often the most convenient flight times. I had no problems contacting the European helpline who confirmed the flights were booked. All four flights went very well. The only downside was being unnerved by reading bad reviews.

I bought ticket on a Monday. Got a call that required me to cancel the tickets 2 hours later. They did the cancellation and charged me a fee. The fee was deducted instantly and days later I am still waiting on the refund. Tried for 3 hours to get through to someone both on the phone and the chat line and never did. DON'T buy from these guys.

I originally booked a flight Aug 13 2013 from Baton Rouge LA to Ontario International Airport (CA). The reservations were for the week of Thanksgiving 2013. The quoted air fare was $638. I became ill prior to leaving and had MD excuses that I could not fly. I began notifying them well in advance of 24 hours prior to the flight. I was assessed $200 at that time for cancelling the flight and was then told $200 would be assessed again at the time of re-booking.

I booked with cheapoair for myself and my friend. We did the tickets online and realized the error in the name. We called and call and called...Two weeks before our trip. They did the same thing to us as others. We called from 2 cell phones and a house phone. They all were put on hold. I began asking names over and over...they also asked the same questions. I began to ask for the people who I had spoken to but no one ever picked up the phone. They said they would prepare a ticket but they had no idea if the airline would allow it...

We wanted to change the date of travel as it covers under travel insurance! We were waiting more than 60 min and to our impatient, we have to cancel the call. It always repeats same BS "our customer service representatives currently assisting others, thank you for waiting, please continue to hold". Their live chat will disappear just like that! But, I got a good customer rep who spent another an hour and half (?) advised me to cancel the Cheap Saudi Airline ticket because of "missing flight connections". So when an airline screw the schedule it does affect the travel agents too!

Update : I was offered an assistance from Chapoair. Although I finally decided to book my flight from another company, I have to admit that Chapoair were helpful and willing to solve the problem.

I purchased tickets for my family with the cheapoair last April of 2013 for Dec. vacation. But due to school requirements, my elder son need to stay behind so I rebooked his ticket. I paid an additional amount of $770.76 USD. The next thing I know my son don't have a ticket nor schedule of flight. The company refunded that amount and they were able to book my son for Dec.16, 2013. They said it's their fault so I don't need to add an additional amount. After that incident I made sure that my son's flight has no problem. I confirmed from different agents till the time of my own flight which is Nov. 28, 2013. Dec. 16 came and my son was in the airport of Edmonton. When he handed his ticket to the personnel of air Canada, the person told him that his international flight is ok but his ticket to Vancouver was cancelled.

After numerous email going back to mid January 2014 and waiting for 6 weeks after I was told the refund had been authorised - I HAVE RECEIVED A CHEQUE IN FULL PAYMENT TODAY !!

My bank account is overdrawn and I do not have access to my money/account because Cheapoair charged me twice for the same $748.00 ticket (total 1498.00). I reported the second charge to my bank within hours but they would not help me. They wanted me to contact Cheapoair and have a fax sent to them from Cheapo stating I should only be charged once. I spent 8 hours overnight on the phone trying to reach someone in billing at Cheapoair. I was repeatedly put on hold and disconnected. I also left several e-mails and never received a reply from Cheapoair.

On 24 of Sep 2013 I bought via Cheapoair ticket from Porto Allegra Brazil to TLV. When I was looking for the ticket I was looking for the shorted flight and I paid more for this. From Rome to TLV every thing went smooth. On 11 of Feb 20 hours before my flight I got email that my flight will be delayed on day. This was unacceptable because as a family with 3 children we already fix our budgets and we were ready to flight back. I know that thing can go wrong, but this case was really non-professional treatment from your agency

I booked my flight and car and hotel through CheapOAir. I checked all three of my bookings for the dates I wanted to schedule my trip before I agreed to the price. When I got my confirmation the return flight was incorrect so I called and talked with someone from another country and he changed the date. He told me that it would cost 120.00 per person extra to change. I asked him why and he said because of the airline penalties and the change in airfare prices. I received a new confirmation 144.00 taxes and surcharges for rental car multiple booking fees etc.

Last week, I booked a one way flight from New Zealand to Australia on Virgin Australia. Virgin recently started offering a new class of ticket: saver lite. All others include a checked bag in the standard price. As I'd recently been made aware of this, I was sure to check the baggage limit before I booked with Cheapo. It blatantly said on their website: carry on up to 7 kg, first bag free, second bag for a fee. I was happy with that so I booked.

I booked a flight to and from Vegas for a conference. All seemed well until I got to the airport in Vegas to return home and my flight was schedule for MARCH 7. To change my flight it cost me $924! (In addition to the $317 I spent on Cheap-O-Air). When I look at my itinerary I now notice it was scheduled for March 7. However, I did not initially search to return March 7.

I made a mistake booking my flight. I called back to change it. The agent said the new ticket would cost $100 more. I told him I was looking at the new flight information and the price was the same. He said the computer is slow and doesn't show the updated prices. I said I wanted to research the prices and he told me if I did that there was a $25 fee for canceling. I rebooked for the higher amount and then went back to the site and booked the cheaper flight. I called back to cancel and was not charged this mythical cancellation fee. I am now waiting for my refund which takes two weeks. I will be making a lot of waves if I don't get my money back.

I booked a flight for my old and sick mother, who would be traveling alone from Mumbai to Riyadh and then from Riyadh to Toronto and her flight out of India was for the 2nd of April 2014. This is the first time that I have booked with Cheapoair and I have had the worst experience ever. Since the time that I have booked, I have been receiving constant emails (5-6 emails already) with regards to changes in my mom's flight schedule (in terms of waiting time at the airport ranging from 4 hours to 16 hours) and I have gone ahead and accepted the changes because I am not a person who complains.

My complaint has been acknowledged and I have received compensation.

These guys are moron and should not be in business. Booked a flight which meant to be $272 return each per person and they charge me over $900 bucks for two people. Send them numerous e-mails and there is no reply. Rings them and you hold for about 20 mins then they transfer you to their billing customer service line, you hold for about another 20 minutes and asked you to leave a message and no one gets back to you. Karma is a bitch, whats goes around comes around.

I booked a hotel through CheapOair. They used the credit card from some company in NY to pay for my room instead of my credit card. When I had to leave early the hotel was glad to refund my payments for unused nights. The refund would have gone to the company in NY. I contacted CheapOair and they processed the refund to my credit card then charged me $150.01 for the "service".

The worst company I have ever dealt with. Got the departure dates wrong and charged me for their mistake. The return flight was canceled due to weather for the return trip and they wanted to charge me $375 to change the date. I will never use them again.

We purchased tickets to San Francisco on United at a good rate, they called and said they couldn't get those tickets but could get a good price on Virgin America for $250 more, so I bought those. We received confirmation and a receipt. Plus our credit card was charged. When we arrived at ticket counter to pick up our boarding tickets, we were told that despite the receipt, Cheapo had not purchased the tickets. Therefore we had to pay full fare for four people which was $900 plus more than expected.

Be careful when booking with Cheapoair. I booked my flight and since I've web savvy, I'm aware of positive opt-ins for things, such as insurance. I declined it (my purchase shows that). The day before I leave, I see that I'm suddenly charged for $40 more, the insurance fee. I didn't visit the site, I hadn't touched my reservation since the initial booking. Customer service tells me that I opted in...uh huh... Be aware of what you're being charged for and don't let them get away with it. I disputed the charge with Visa and got my money back.

I just tried to book a flight on Cheapoair from Hong Kong to Auckland; price was 361.90 but the site had errors, so I went to chat. They tried to charge me 395. They said the price must have gone up. Quick web search and I found it for 362 (plus 2% booking fee). So I booked with Travelpack.com instead, their site worked. Yes, it was a little more expensive but the 395 had left a sour taste in my mouth. He did eventually drop the price to 375 and then after I said "No", he said they could do it for the advertised price but by then I had booked with the other company. Even if I hadn't already booked, I didn't trust Cheapoair anymore. Told the guy it would be better if they fixed the site rather than try to rip me off, he disconnected me. Awful customer service all around.

This is the worst experience I've ever had in my entire life with an airline company or agency. I booked a flight with full insurance back to Denmark (where I live) after Christmas, which had to be cancelled due to a family emergency (my father was diagnosed with stage 4 cancer). During the cancellation process, I was charged another insurance fee which I was told would "assure me no more fees" where if I didn't purchase the extra insurance I would have to pay a 100$ cancellation fee plus and airline penalty fee. Anyways I was refunded (which will take up to two months to get back in my account) 258$ - 100$ because of the fee of doing so on my 676$ flight.

United canceled my flight and I ended up dealing with CheapOair for 2 1/2 hours while they contacted United. They offered me a refund but wouldn't give me any details because they were concerned the details would change. Then they challenged me to find a cheaper flight on my own. I went from a direct flight to a 1 stop flight and was was put back on hold for the 5th time. I'm NEVER using CheapOair again. The call center in India was extremely difficult to deal with and I wouldn't wish that service on anyone.

I found my roundtrip flight (New York to/from Israel) on Cheapoair, and it was only a little over $900 which is awesome for that trip. The layovers on both legs were a nice 1.5-2 hours, and the flights TO Israel were Delta/AirFrance (they are partners) while the flights back to NY were both Alitalia. Stupidly, I only decided to Google Cheapoair after booking and was horrified by what I read--80% of these reviews are 1 star?!?! However, I noticed a trend in many of the reviews: people who had problems with the company after THEY, the people booking, made mistakes in the booking process. I thought, none of us can rightfully expect any company, let alone one whose name is CHEAPOAIR, to fix our mistakes in booking flights without facing huge penalties - that's the way it is on virtually any booking website today.

After booking a flight on their website, I received a strange call from a customer service person from Cheapoair. They said my bank would not authorize my payment, so then they started asking for strange details like what university I studied at, what I majored in, where I worked, could they know my work contact details too, etc. At this point, I told them I would get back in touch with them and hung up. I called my bank and they said that after this kind of behavior they will cancel my card and send me a new one, and I probably shouldn't do business with Cheapoair again.

My family flew to Tampa, FL airport during the week between Christmas, 2013 and New Years. We had booked airline tickets and a rental car from Ace Rent a Car for one week, both through Cheapoair. When we arrived in Florida and called the number provided for passenger pick-up, Ace said they had no car available then and to call back in one hour. One hour later, they still had no car and said to call back after 4 pm, 4 hours later. When asked if we were guaranteed a car at that time, they said no. This was despite having the reservation for over 2 months. I called Cheapoair, and they also called the rental car company and confirmed the information. He made it clear that we were on our own and that all we could expect in compensation was to be reimbursed our booking fee. They could clearly give a rip that they were not fulfilling the reservation and did absolutely nothing to help us in our predicament.

I started off on December 16 heading to Atlanta to get on the flight to Newark New Jersey Airport. Everything went pretty smooth I mean everything was set out and set up. My wonderful husband was very very kind and spend a lot of money on this trip. Well I got to New Jersey around 11 p.m. My luggage which was paid for all the way through south African Airways was not transferred to JFK because I was having to change airports and airlines.

I booked 6 round trip flights from Bogota to Santa Marta Colombia for March 20-23. My confirmation email showed it for February though. I called Customer Service and was on hold for 20min with no success. I emailed and they tried to tell me the fees to change were $345.12USD per ticket (200 for the airline and 145.12 for the new ticket). That is more than I paid for each ticket originally! I argued my case but they said they had screenshots of my transaction. I've already notified my credit card company of all this. Cheapoair said they will charge me $150 to cancel all the tickets... today... and refund my money in 7-10 business days. They suck... horrible service. Won't ever use again. Sadly, the rep that called me was very difficult to understand.

This happened to me twice. After I selected my flight, filled in all my information and clicked book it, they send a message saying, "Someone just booked the last seat." Two minutes later someone from CheapOair calls me and tells me they can get me on the same flight for $200 more.

Booked a flight on JetBlue connecting with Emirates. The JetBlue flight was cancelled due to snow but Emirates refused to re-book the ticket on the next available flight 2 days later without charging another $409. I paid it. Then got worried about JetBlue flaking out again and wanted to take an earlier JetBlue flight. Cheapoair charged $499 to make that change despite JetBlue offering the ticket for only $419 on their website. Cheapoair said if we didn't show up for the JetBlue flight, the WHOLE ticket would cancel. That should NOT happen unless JetBlue and Emirates are codeshare airlines, which they are not (if they had been codeshare, then the Emirates flight should have been changeable without a fee). Cheapoair are liars, thieves, scams, and ripoffs. NEVER NEVER NEVER use them again. We will be suing them for their misleading and misinformation.

i am very happy to report that this matter has now been resolved and i have been refunded in full. even though this matter has been resolved to my satisfaction i would not use this company again because of the difficulty contacting them and the slow response to a refund

The company contacted me promptly to discuss the matter raised in this post. I am confident that this matter will be resolved satisfactorily within the next few days.

I have requested several call backs, no call. I have called on several occasions and been cut off twice, I have emailed numerous times, no response. This company is impossible to communicate with. I do not know the consequences yet but probably the loss of my flight booking at over $1000.

I purchased coach tickets for a family of 4 three months in advance. 1st issue was inability to get return flight seat assignments after multiple requests - finally obtained the week of the trip. Given that the outbound flight worked flawlessly, the return flight - booked by Cheapo on a different carrier - was a NIGHTMARE. We couldn't obtain boarding passes online, at the terminal at the airport or at the counter with the airline's ticket agents because they said Cheapo did not use the correct codes. We spent 1.75 hours with two Delta agents who were wonderful helping us, but Cheapo would not correct their error, admit the mistake and only spoke to me when I called as if I were the airline rather than the ticketed passenger.

I was making a reservation from Amsterdam to New York City on British Airways, round trip was $860 and I received several confirmation emails but none included British Airways confirmation number. When called British Airways I was advised that no booking was made in my name. While on the phone with BA, I got a call from my bank asking me to approve a suspicious transaction, it turns out that Cheapoair.com was trying to charge me $1,200 for the $860 ticket. I advised my bank (AMEX) not to approve the transaction.

I would never book through Cheapoair again. My flight was cancelled last night and I never received a notice from them. Luckily I caught it on my own and made changes directly through the airline. This morning I received an e-mail from Cheapoair that confirmed my old flight which apparently Cheapoair still doesn't know is cancelled. Poor customer service in my opinion.

A major snow storm approaching and I needed to get my daughter off of Nantucket Island before it hit. Three hours on the phone and "chat" to move up the ACK BOS EWR itinerary one day. Seats were available on all flights. CheapOair representative first said that he could make the changes for $170 re-booking fee plus $75 difference in airfare. I knew those fees were ridiculous but I told him to go ahead and make the changes because my daughter had to get home. After several "did you get the change information emails?" he came back and said that he could not make any changes on a return leg flight because of "airline policy". Of course this is an incorrect and ridiculous claim. Jet Blue made the change for $50 which may be refunded because of weather and the fact that the original flights will probably be cancelled due to the approaching blizzard.

We were booking on Cheapoair and got a decent round trip airfare to San Francisco. However, we immediately noticed that the return date was not the one we intended to book. Whether this was user error or a system error on their end, we do not know. There were two of us and we were both checking our process as we went along. We tried contacting CheapO immediately and waited for almost an hour before we spoke to anybody. We were told we could not change the return date without paying an additional $600+ in fees. The total cost of our booking was $800. We tried to cancel through the airline and at first, they said they could change the return date, no problem but first they would have to check with an advisor. Once again, we were on hold for nearly an hour. The agent returned and quoted us the exact exorbitant fees that CheapO had demanded. We ended up booking a return flight on another airline. As a last resort, we tried once more to contact CheapO and see if we could get any kind of a credit at all for our return flight cancellation. Even though the flight departure was more than a month away, we were told that we would receive 0. Never again.

I purchased tickets as a gift for my mother and stepfather and wanted it to be a surprise. Because of this, I did not have a few meticulous details of my stepfather when purchasing the tickets (as it was meant to be a surprise). Cheap O Air ended up charging THEM a lot of money for making the corrections and NEVER responded to any of my emails or queries about this dodgy practice. Any savings that were achieved by using this outfit were overshadowed by the outrageous fees charged which are not at all commensurate with the "mistakes" that they claim you have made when booking. Very disappointing and will never use their service again... and would warn others not to either.

I called to reschedule just one flight so after to wait several minutes she told me that total fees will be $300.00. I asked why? She said because the whole flights itinerary must change which blindly I believe. I could just to buy that specific flight for no more than $200.00. Shame of you Cheapoair.

When you booked the ticket they will change the date and time on your request date. Then when you got the email and called them, then they said you already click the box "agree" and you had to pay for fine which will be more than your own ticket. Also if you complaint then when you show up at the airport your ticket was cancel and you could not get your money back. Their customer service people are all Indian and cannot speak English. They are rude, have no class and really bad people. Run away from this company.

This is second time I tried cheapoair. The fist time, I tried to book a flight to new york city for some business and I received the email with a different date that I had booked. I thought of course, I had made a mistake and I tried to corrected by rebooking. I was told that I had to pay double of what I was quoted so I decided to flight buying direct with the air line which was cheaper.

Bought roundtrip tickets to China through Cheapoair. It was a one stop flight, and 3 out of 4 tickets didn't work. Airport managers were called out, was on the phone with Cheapoair customer service which is the absolute worst, and nothing worked so I had to purchase new tickets totaling $1300. The original round trip tickets were $800 total. What the airport had in their system was that Cheapoair booked the tickets but did not pay for them. Their customer service line DROPS CALLS 9 out of 10 times, has foreign agents who barely understand English telling you everything is fine in their system when CLEARLY everything IS NOT FINE. Imagine this repeated 3 times with wait times of 20 minutes each. Their online chat contact is just as useless.

Dear lord this was nearly a nightmare. I say nearly because it almost ended in a disaster. I originally booked a ticket for Seattle Washington in early May for an professional event in early August. However due to unforeseen changes in my schedule I was unable to attend. In response to this change I called and canceled. Customer service told me I would have the option to exchange in the ticket for another until next May. I was not aware however that there was a charge of $200 (US) to use it. In late November a friend (veteran) asked me if I would help him move back home. I accepted and decided to use the ticket for this purpose. Due to finals from college course work I assumed everything was okay. After finals were over I looked at my Itinerary. Ticket cost: $702. The first thing I thought of was "Oh my god, I've been had! " So I quickly called customer service to try and get an explanation.

I booked flights for my son to come to Winnipeg through CheapOair as my husband has used the site before - never again!! My son's flight was cancelled (major ice storm in Toronto) so I phoned customer service to cancel the connecting flight. They told me he was a "no show" on the flight (he was actually in line but they had stopped checking in people for a flight that was cancelled) to which I replied the flight was cancelled. Customer service said they could re-book him for a flight that night for a few hundred dollars more as long as I cancelled the connection right then. I wonder if customer service knows that people have internet because the price quoted to me for a re-booking was significantly higher than what I was looking at online!!

I booked a round-trip flight from on the CheapOair website and took the departing flight to my destination. This trip was for the 2013 College Christmas and New Year's break. The departure flight went through, but the return flight did not show up on the itinerary even though, a return date to the primary location was added. I called to fix the problem, explaining that the website had a glitch and was not showing my full itinerary information. It took approximately 2 hrs to resolve this one situation between about 3 consultants and 1 supervisor. The supervisor was fairly rude and negligent at first, attempting to overcharge me extra for a flaw the company's site had. A paying customer should not have to go through this. I was substituted another flight on a later date, but it took an argumentative conversation to resolve the issue at getting a flight for a day after the precedent return date. This had to be the worst interaction with an Airline.

I sent my daughter money to purchase four round trip tickets to visit us for Christmas. She booked her flight with Cheapoair with a December 24th departure date and a January 28th return date. She has limited skills coping with every day assignments so she didn't realize her return date had to be the 30th of December. My granddaughter informed her of her mistake, so she called Cheapoair and asked for a flight change. They told her that it would cost her $1187 to change flights. The flights were booked with Jet Blue so I called them and they said Cheapoair had overcharged us and they could make the flight change for $760. I contacted Alaska Airlines and explained to them, how these unscrupulous companies took advantage of daughter and Alaska Airlines agreed to allow my grandchildren and my daughter, to fly standby on the 30th or 31st because they were both slow days for $50 dollars a person. They explained, they can't do that for everyone, but because it is the Christmas season and we were taken advantage of, they would make an exception. Bottom line, stay away from the ticket brokers. They guarantee the lowest price, but it is a total lie. If you fly between Seattle and Las Vegas, Call Southwest or Alaska Airlines directly. These are the facts.

I totally wasted my time and money. It was snowy so I thought the flight would be cancelled so I called UA customer service. They said the flight would be cancelled so I called Cheapoair customer service and it took me 2 hours to get connected!!!! Then the customer service person said that their system shows that flight is not cancelled so I can go to the airport and check in. I went to the airport and the flight was cancelled. I called them to rebook but they still did the same thing! I am telling you people if your flight is cancelled or delayed, their system will show nothing and they will tell you to go to the airport and check in. DO NOT EVER USE CHEAPOAIR IF YOU WANT TO SAVE YOUR TIME AND MONEY.

Our family of 8 booked a Virgin Australia flight using CheapoAir from Hamilton Island to Brisbane, with an overnight layover in Brisbane, continuing on to Sydney the next day. The itinerary from CheapoAir stated we would each be able to have 2 checked bags for no charge. However, at the Virgin check-in counter in Hamilton Island, we were informed we would have to pay $40 per bag each for one bag (which is all each of us had, thank goodness). And except for the generosity of the Virgin Australia baggage supervisor in Brisbane, we would have had to pay another $40 each per bag for the second leg of our flight to Sydney.

On October 22, 2013 I made a return air ticket reservation for my wife from Almaty (Kazakhstan) to Nagoya (Japan) using the website of cheapoair.com. Same day I received the confirmation of booking via e-mail along with complete flight schedule. I used my credit card to issue the E-ticket. Next day I received a call from credit card verification department to authorize the payment which I did accordingly. I was informed that soon I will receive an E-ticket by e-mail.

I have just completed a purchase of an Airline Ticket for my Daughter, from 'Phoenix' in the US. The site "Cheapoair" site didn't keep its page up to date, and I had to repeatedly search for another flight cause they kept saying that it was not available any more or the Price had gone up a lot. So because I was trying so often to find a flight I liked, I received a Phone call from them. (I thought at the time that it was very good of them to do that.) But after all of the Details and the Ticket had been Booked for NO Extra Charges as the site said. I received charges in my Bank Account for $84au then another $110au then another $13au. And they won't tell me what these charges are for! They didn't even send a Receipt for them or Email to tell me what these Charges were for! (Even though they have sent All the details of the Flight + the Receipt for it, and that part of the Booking went very well.)

These guys are experts at creating faults credit card charges, then retain your money for 7-14 days. They will show you cheap prices and then without authorization, add erroneous charges randomly. I don't know how they aren't getting smoked in every review known to man! Which I would have done more research before I tried to buy traveling services. Well, I guess it is my bad, don't make this mistake like I did..... you have been WARNED!

I purchased a flight for my sister-in-law and paid using a credit card. Someone made changes to the itinerary incurring hundreds of dollars in change fees. Company allowed changes to be made without authorization. Company refunded unauthorized changes but refused to refund unused original itinerary as it was "nonrefundable". STAY AWAY.

I stumbled upon the CheapOair app and found that they had the cheapest direct international flight so I purchased the ticket immediately. After reading all the negative reviews and comments online about CheapOair, I panicked and got really anxious about the possibility that I may have just lost $450 or about to go through a really bad experience. So as soon I got the confirmation email from CheapOair with the eTicket number, I immediately called the airline directly and confirmed with them that the eTicket number is legitimate and is showing up in their booking system. I also got the airline to assign the window seat that I like and got them to email me the confirmed itinerary and copy of the receipt. Now I have an email direct from the airline with my confirmed flight, itinerary, receipt, and seat allocation. With that I doubt/hope that CheapOair is not able to cancel/change my flight without my knowledge/consent? So all in all it hasn't been a bad experience so far...

Please don't waste your time even looking at cheapoair.com website. Their "deals" are a scam and the price will change as soon as you try to book the flight you want. They say they don't have instant price updates, which is a lie, it's a trick they use to lure you in on their so called "deals". Then if anything is wrong afterwards the customer service will literally hang up on you unless you're calling to book a flight. When calling them, you're literally calling India, and honestly their flight searching skills are really poor. I was able to find what I need within minutes online while the rep had me on hold for over 10 min and came back saying we don't have what I need. ON TOP OF THAT they ended up charging me twice for the flight and when I called no one picked up or they just hung up! Never Again!

The company of Onetravel.com and Cheapoair.com are the same company which are run by Fareportal which is based out of India. Now, if you do due diligence on this, it will show that everything is true! This is the part where I will tell how they operate the site. When you find great deals on these sites, make sure you are computer savvy or at least get someone who is to book the flights because if you call the 800 number they advertise, you're in trouble because they will make up excuses to add extra to your flight such as booking fees or the flight is sold out, etc., just so they can sell you a higher priced flight and if do use the 800#, make sure they outline what you're paying for a breakdown of everything being charged. If for any reason they're giving you a different price than online, do not believe it. Hang up and do not call again.

My sister and I purchased a ticket for our dad so we could spend the holidays with him. Because of weather, the flight had been canceled. We contacted the Cheapoair help desk the day before the flight and no one would help us re-book. They told us we would have to wait until they had been notified of the cancellation and when they were, they would call us, which it was and they never did. We spent the entire next day on the phone trying to re-book the flight. We were transferred from desk to desk and hung up on. We were given multiple excuses that basically ended with us having to purchase a more expensive ticket (3 times what we paid) within two days of our original departure date or lose our original payment. I will never use this agency again. They were rude and unhelpful. They took my money and gave me nothing in return.

Made initial reservation on Oct. 10 for Dec. 22 flight to Florida. I chose my seat assignment only to find out much later that my seat was NOT reserved; and that the seat maps were not accurate. I was advised that reserving a seat for the outbound flight would cost $50.00 more (for premium seating). Otherwise I would have to get the assignment on the same day as the flight at the counter. You know how that goes. So sorry, we're overbooked and there are no more seats available... So for my own peace of mind, I paid an additional $50.00 to secure a seat. CheapOair not so cheap after all. To ensure you have a seat assignment, call the airline directly to reserve it regardless of who you book through.

Made a reservation to go to Darwin and booked it online 4 days ago and paid with my credit card. Today I had a phone call from CheapOair who said the reservation was "not" confirmed. To confirm the reservation, I had to pay them more money above the booking price. The guy calling had broken English with an East Indian accent, talked fast and you could not understand his reasoning. He eventually hung up on me. I called his number on my call ID and it said that it was not in service - go figure! I wish I had done a search for complaints before booking. Don't ever go near these dirt bags.

I booked our flight for the wife and I to NYC for the Thanksgiving holiday 2013. Got everything done and then looked at my confirmation and realized they are sendings to FRANCE! I called immediately and said, I'm going to NYC not France! So after an hour on the phone with customer service, I get another confirmation showing I'm going to NYC finally. When we got confirmation, I tucked the plans away in a saved file and went about my work. The dates were originally scheduled for Nov 25th and return the Dec 3rd. When I got to the airport, my flight did not show up and was made aware that the dates were December 10th and return on the 17th. I was shocked. Ready to check in and I failed to look at the dates to make sure everything was the correct info.

The absolute worst. When I needed to change flight arrangements, they repeatedly told me there were no seats on flights I had already looked up, was currently looking at, which had legitimate seats. Rude behavior on the phone, clearly not even people from this country, and couldn't care less when I told them I had a medical emergency. I was told that I "must have overlooked" the insurance, when this was also not true. Was told my change fee was non-negotiable despite the fact that MY MOTHER HAD DIED, and they would be charging me $200 per person to change flights. When I asked for their help in spite of all this, they left me on hold and never came back, leaving me to book a flight on my own for a cheaper rate than their $200 per person fee. NEVER AGAIN. And take my advice, NEVER deal with these people. There is NOTHING in it for them but to get your money and keep it at any cost.

I booked a ticket last Thursday 14th November for Air India flight from Kolkata to JFK & return. I was told I will be charged $1064.71 for this ticket. This amount is already deducted from my United States Bank account. Now I repeatedly asked during my booking to customer care that whether I will be charged any international transaction fee by my bank or not. She told I will not be charged anything extra by bank as I am using a US Bank debit card for this transaction. Now today morning I found an extra $30.89 is charged by my bank as international transaction fee. If I knew this before I would not have booked ticket through CheapOair and I will never book my ticket from CheapOair and suggest the same to my friends. Now I called their customer care and they will review the phone call and get back to me. I don’t know when they will get back to me. I faced similar situation with MakeMyTrip and they refunded me this charge by bank.

This airline agent is the worst scam I have ever encountered. I was looking to make an international flight to Africa for the holidays so I decided to look around to see if I could get something cheaper. Long story cut short, I found a flight for $1700 and decided to get it since other agents/airlines had prices well above $2500. As I was filling out my information to purchase this ticket suddenly when I clicked next the price changed from $1700 to $6900. I couldn't believe it and immediately did not proceed to complete the transaction. To my surprise again, Cheapoair sent me a confirmation email for my trip stating that my account was charged $6900.

I rather pay more than to have to deal with incompetence. Inconsistent customer service. And after you've paid, it seems like they like to switch flight schedules and prices on you. That's fine... I'll just choose the option to travel further to a different airport to catch a flight with the same airline which will fit my schedule..... penalty charge $200. "Okay, then just cancel my entire reservation." "Sure." Gets email saying I will get a refund minus $120 in penalty fees. Just last week, I got refunded 100%. Why are you charging me now?

I just booked a flight from Colorado to Texas for next week. After being incredibly careful to read all the details of the flight listings (they like to list the lowest priced tickets first but often include huge layovers and different departure dates that are easy to miss). My ticket total was $755 for round-trip tickets including the additional ~$35 protection plan. I received my booking confirmation followed by my ticket confirmation which was just the same e-mail sent twice in a row. Just to double check I got onto the airline's website and made sure my booking and ticketing are actually registered with them. My flight shows it has been ticketed but the airline only lists the flight price at $610. So basically I paid $145 more for the "cheaper" tickets.

I tried to book a flight from St. Louis to LAX leaving 12/02/2013 and returning 12/17/2013 on Frontier Airlines on cheapo airlines website 11/12/2013. They said they had two seats left at this price. By the time I was putting my credit card information in the computer to book my seat, they said the seats were sold. Today, the same seats are for sale with the same price and the same only two left at this price flag on them. (After I've gone to another site) the same day and spent over $100.00 more and also changed my dates for the business meetings I needed to attend.

Don't use CheapOair they're more expensive than just booking through the hotel. I started booking a room through CheapOair and their price was $72 which had no problem with. But then I went on to quality inn web site to see how much discount I was receiving and found out CheapOair was $10 more than if I just showed up at the hotel and made reservations. I'm starting to think this company is just a big scam and don't want to help. I just wanted you to know what I'm about to post on your website before I do. Other people need to know there just being charged to book reservations through your company. I've called your company twice and all they have to say is sorry and have no intentions of making thing right.

Here's CheapOair's business strategy: Get the customer to pay for the ticket and then IGNORE them like the plague regarding every issue. The only positive they had was their price was the lowest. But that was only by about $50. Next time I will gladly pay the extra to avoid a company like them. I booked an international flight that cost $2K. 2 weeks before the flight, I had a question regarding one of my connecting flights. So I called them and selected the option for existing reservation. I was told by the automated voice that all representatives were busy and to hold for the next representative. I was on hold for 25 minutes before the line disconnected.

I was trying to call from Nashville airport from morning and I was disconnected over time. The check-in lady, Ms. Anita, at the airport told me I do not have my ticket on my scenery. She said the ticket was not at all issued for me for Nashville to Boston, the only ticket showing on my literary is Memphis to Santa Anna not this. So I have to buy that ticket at the airport. Let me tell you one thing. I am going in customer service against CheapOair if you are not going to refund me the whole airfare. I am running hotel business, not a doing rubbish job, so I need a prompt reply and a refund. I know how to deal with customer. I am your all time customer and I suffered every time changeup on my phone. I recorded everything on my tab, so I have proof how many times and how long was waiting to talk to supervisor in airport. This is just frustration in airport at last min. I was about to miss my flight and we had already received last call. Thank you for putting me in inconvenience and hoping a prompt reply. I am going to report the same letter to US Department of Human Services and Transportation too.

I am completely disgusted with CheapOair and not only will I never use it again but I'm telling everyone I know never to use it again either. I purchased a plane ticket for my mother to fly round trip Connecticut to Puerto Rico and purchased insurance along with it. My mother became sick and we cancelled the flight for her. CheapOair gave us a credit towards JetBlue for $15 less than what we paid for the flight (not including what we paid for ins) and told me she had a year to use the credit. If the ticket cost less than the credit, that was our loss. However if the ticket cost more, we had to pay more. On top of the $175 the airline supposedly charged to rebook the flight and the $50 processing fee CheapOair charges. I ended up paying an extra $242!! I also noticed after doing more research that CheapOair charges more than the airlines charge for the same flights! I am so angry that I got ripped off the way CheapOair did me! CheapOair doesn't even deserve one star!

I was searching for cheap tickets on Wego and results came with the cheaper price from their site. I was directed to this site and started booking. My friend was beside me while I'm filling up the forms and it clearly shows $537 including insurance. When I'm about to finished and clicked submit, there's a notification that the amount has changed to $573. My friend and I clearly saw the amount and did some computations and we decided to go ahead. Our shocked when the confirmation came and it shows $1,917!! My friend couldn't speak at what she saw and I have to checked everything to see if what I'm seeing is real. We are being charged triple the amount for this economy ticket that's supposed to be only less than $600.

I will try to be fair. Bought two tickets round trip to Denver. Wow, great price on Frontier Airlines for $137.80 each. Got my American Express statement and they had added $15.00 for getting a car. This was cancelled one week before. Then $23.90 was charged because we chose our seats! Then of course, the taxes, on top of what taxes thought I had paid?? When I called CheapO... I talked to an Indian with a heavy accent who was nice enough to take off the $15.00 for a car we did not get. As goodwill, he said. I'm very dissatisfied with CheapO and do not ever plan to use any of those services at all. I am going straight to the airlines.

When I booked a ticket with them, I was told it was 100% refundable if canceled 24 hours before departure day. Well I called to cancel 40 days before departure. I was put on hold for at least 45 frustrating minutes between different people, only to find out they would not give me back any money. Plus right after I booked the ticket they added $18 onto my fair. It would have been cheaper just to go through US Air direct. I called right back the day I booked the ticket and was on hold for so long that I gave up figuring it was only $18, my time is worth far more. But today I was treated rudely and not fairly. I will never use them again. They are even worse than Orbitz! Just go straight to the airlines to book tickets. It’s way easier and less frustrating.

I purchase the extra protection plan from there and when I missed my flight due to the airline error, I had to pay a penalty for that. I phone Cheapoair and they told me that it would only cover me if I missed my flight after a 12-hour period. I didn't see that anywhere and it should cover that. I think if it wasn't a realistic transfer then Cheapoair should offer it as I had to walk really far from one point to another. I sent in a feedback and wished to be contacted and now one has contacted me back. I WILL NEVER USE THEM AGAIN. Horrible service and you may get a cheap flight but it's not that much cheaper. Then you think you're protected by their extra fees and you are not.

I booked (2) tickets on August 23, 2013. I was assured seats would be assigned - and all but one was assigned within the week. I just checked to find all the seat assignments except 2 (out of 12 needed) had disappeared. I called Cheapoair and they basically told me, "Too bad, call the airlines (United, US Air, & American). We can't help you." So after 2 hours on the phone with (3) airlines at a cost of $450, I finally received seat assignments. Based on that experience, I would tell you to RUN AS FAR AWAY FROM THIS COMPANY as possible. They fail at customer service.

I just had an international trip last month. I thought I got a good deal with CheapOair; however I had to pay extra money for taxes that CheapOair did not include during my booking. I had to pay more than $100 in order to come back to USA. It was probably better to book with Expedia so at least I don't have surprising charges that could ruin my vacation time.

So I made a payment June 28 but didn't make the flight and wanted to switch. I had to pay an extra 1830 dollars!!!!! On July 22, 2013, I was refunded 500 dollars and then on October 7th, they took out 532.18 from my account without any notice. I have been on the phone with them and I have been on hold in like forever. They have been trying to justify taking that extra 32 dollars from me and justifying why they refunded and had to take it back! This has caused me a whole lot of inconvenience! I have to call my credit card company to help me resolve this! If you don't want any trouble, just don't bother with these people!!!!!

Never book an Air ticket from CheapOair. I have a Horrible experience of booking ticket with them. I was charged $1274 for a single way ticket. However it was showing $1139 when I started my booking. When I visited airline site, it is only showing $1027. They charged me excess of $235 for a one-way ticket .I am trying to reach them on email since 15 days, send them several emails but no response yet.

I bought ticket at Cheapoair.com on $1187.25 including cancellation insurance (please see attached picture). There exactly saying that I can cancel my trip. When I call them to cancel my flight, I have been told that my ticket was non-refundable, and Air-company has these policies, not them. I called to air-company, but they said that it's CheapOair policy. And I made audio record of our conversation. I spend 3 hours talking with CheapOair and supervisor by the name of Roman or Ronald and finally they said that they cannot help me. But I feel that I've been cheated, because when I click on "Yes, add flight protection", there was nothing about the tickets being non-refundable and the verbiage "View Description of Coverage for covered reasons" it's not active link where you can click and this description. I talked with different guys from CheapOair more than 3 hours, and just heard that they cannot help me. Talk with air-company. It's the worst experience ever I had and cannot believe that it could happen.

Cheapoair is nothing but a sophisticated scam! When you select "No Flex" date and your results are published, unbeknownst to you the first ticket that pops up is in fact a "Flex" date and of course a cheaper price than the ones below it because it is really a "Flex Date". Having good faith that your search options were not compromised by a scam, you select it. Most don't find this out until they arrive at the airport, but I found out a few days later and called about it.

I booked myself and three friends' tickets with Cheapoair. They made a mistake with my personal flight and refunded my money after charging me three more times for it and refunding it. I was fine with that, but decided to book through American the second time I booked my ticket. We all picked a more expensive flight because it only had two plane changes, as opposed to three with the cheaper tickets.

They made a mistake on my ticket. After weeks of calling them they would not change it. I had to end up paying $500 penalty for one ticket. Do not make the same mistake as I did.

Because of the number of complaints, I decided to call to confirm the price rather than book online. The online price was $713. When I called, the operator confirmed the price and started taking details. Then, about halfway through, she stated that a price increase had come through... The new price would be $839! (...which was $14 more than Expedia). So I suggested a different day. Again she confirmed the $713 price I saw online. But again, a sudden price increase! Coincidence? I think not. It seems they may use low-ball internet price quotes to suck people in.

I had booked my flight online, booking no: **. In the beginning, I had the msg to get $50 off instantly, but in the final amount charged the discount of $50 was not applied. When I called their customer service, the guy at the other end wanted me to email to him the details, which I did right away. On getting the details, the guy said that he couldn't do anything. Very bad experience.

Since writing this review, the company has been in contact with me and resolved the issues. The major issue was the timeframe for responses however this has been resolved and the company representative was extremely helpful.

When booking online to get tickets the price shown per person was $479. After multiple trials to complete the payment process, the system kept on refusing the billing phone number. After calling CheapOair customer service and trying to complete the international booking through an expensive phone call, for around 30 minutes, they have raised the price to $582. Even though the price remained unchanged on the online booking, the CSO kept on insisting on the high price. This issue is unacceptable and so fraudulent from a site as yours. Knowing that I was a regular customer, I strongly regret dealing again with such an agent.

Four days after booking online and receiving a confirmation of my flight from Cheapoair I received a phone message stating they needed to clarify passenger names. Apparently, all of the names (4 passengers) were my 'first name last name last name'. Clearly I wouldn't enter this and the agent agreed that it must have been on their end. After correcting the names the agent told me the price had gone up (approx $375 total) since I originally booked it and there no more flights that day. I searched online and found other flights at the original price and told the agent. He put me on hold and then said he'd 'waive' the $375 and charge me $100 for changing the names. I reasoned the name error was on their end and he then agreed to drop the $100. I spent a total of 2 hours on the phone trying to keep from getting charged for inappropriate fees.

I purchased ticket online and they called me and confirmed the flight schedule and fare. I called twice to confirm the transaction. They assured me all the charges and flight time is correct, and they confirmed it through email. TWICE. It was a good thing, I called airline to make sure I get seat and meal. Airline informed me the CheapOair has canceled the reservation. I called them back and after waiting for fifteen minutes they told me, "OH yes, the fare went up for $225."

Cheapoair switched the departure dates to one week later than we were scheduling for. It cost an additional $200.00 per person to get the reservation we were supposed to have. I believe there is a deliberate deception occurring with this company. You indicate your desired travel date then they advertise a low price that is actually for a later date. You are then stuck with $100's of dollars more in airline fees because all flights are non-refundable!

I used CheapOair to buy tickets from Mumbai to Boston. I had anticipated changes to my itinerary, and therefore purchased the travel insurance for an additional $35. The travel insurance is a major hoax. At the time of buying the ticket, they claim to cover ticket cancellations and all, but when I had to actually cancel my ticket, they charged me an additional $150 cancellation fee, and refunded only $616 of the $716 I paid while making the reservation. I had to cancel my trip because of a Visa emergency, and on cancelling the ticket, as stated above, was refunded back only part of the entire amount.

Hereby I urge all the fellow travelers, BE VERY CAUTIOUS IF YOU WISH TO USE CHEAPOAIR. Before you hand over your hard earned cash, google Cheapoair complaints, look at the sheer volume of the terrible feedbacks from other customers, and make your own mind up. My experience of dealing with Cheapoair is simply the worst ever, not only in travel industry but among any business I had ever purchased from. I still couldn't get my refund back, and Cheapoair just completely ignored my query. Wish I did my research before booking!

I have been in the Customer Service industry for over 15 years. I have always been upfront with my customers. I can tell you for certain that if I can help my customers save a little bit of money, I will. If it's a bad product, I wouldn't sell it to them either. Cheapoair, apparently, does not follow these guidelines. So I am planning a trip for my family and decide to travel to Buffalo to save an extra buck. I book with AirTrans through Cheapoair, who decide that they are not required to be upfront with their customers. And choose not to notify me of baggage fees with that airline. There goes the money I just saved. It's going to cost me an additional $200 dollars on top of flight for this little bit of deception with Cheapoair. Apparently gone are the days of letting your customers know the truth!

I just booked my flight awhile ago from this company. Ticket was marked at $303.60, flight was at $260.00 plus tax and fees were at $43.60. There was a special for $14 dollars off the ticket price. I filled in all the information, took a careful looked at the check boxes and everything. The moment I clicked to book my flight, a new window popped up saying that my flight had gone up from $303.60 to $331.60. There was no indication of letting me cancel the flight, no options to letting me agree to such a price change. This company is being fraudulent and unfair to the consumers by deliberately falsifying their price then charging an extra $28+ right after you book the flight. This is my first experience for this type of event. I've booked previous flights online, and I've always paid for the price that they have market on their page and to the very end, there is no surprises!

I had a question regarding my reservation which I had cancelled on the 15th on this month. I have contacted the customer care many times and I haven't got a resolution till date on my fare refund. The last executive I spoke to was very bad. They were not ready to understand what was requested to them and they had their standard answer all the time. When I requested to chat with another person the representative just disconnected the chat session. This is so annoying when the money is deducted from my account and they are not ready to refund it back even after the cancellation and as per the policy.

Stay away from Cheapo! My wife and I have been planning and saving for our 25th wedding anniversary trip to Ireland. After checking with a few online booking companies I decided to go with Cheapo. I paid and was going over my itinerary the following day and noticed I flew into LGA in New York and had to get to JFK for our flight over to Ireland. The kicker is there are only 2 hours and 15 min. to land, get off the plane, get luggage, rent a taxi, make the commute to JFK, get through security for international flight, and get boarded for take off.

I booked a next day reservation from Chicago to Calgary, Canada after being redirected to the Cheapoair site with the promise of the absolute cheapest fare available on this flight. I reserved, and submitted my credit card. I never received a confirmation of an actual ticket, only an e-mail with a booking number. I was promised an e-mail with the ticket number, but I never received. These scams take a reservation without having secured a cheaper ticket from the airlines. I called after seeing the charge on my account, and was told they paid the airlines for a ticket. I advised them that they never issued me a ticket, and to credit my account. The customer service operator, reluctant to give her actual name, gave me a number for the billing department, and told me to contact them while they "research" the airline charges. BOGUS, BOGUS.

I made my reservations on Aug 6 (Tues) and the seat assignment asked if I wanted an aisle, window, etc. I selected aisle. I received the confirmation the same day and proceeded to select my seat assignment form the icon on the confirmation received by CheapOAir (COA) and it just took me to a new page with the same information EXCEPT there was no seat selection icon. I called the customer service line and after being on hold for 4-5 minutes I was told the wait time was 21 minutes. I hung up. I sent an email to customer service (they stated the response time was 24 hours). I received an email back on Aug 8 (Thurs - not 24 hrs) saying this had been forwarded to the appropriate party as "urgent." Aug 12 (Mon) - no response. I tried over the weekend to go to the individual websites of the airlines and my return flight airlines appears not to recognize any of the information provided by COA.

I've been trying to contact this company to rectify my seat assignments which I paid them extra for. They previously assigned me seats that were undersized without telling me. Additional emails to them remain unanswered. I would definitely suggest fliers either book directly with the airline or through another company with better customer service. There is no service after the sale here!!!!!

I don't know what everyone is complaining about. I googled this company months after booking my flight, and panicked after reading the scam allegations. I promptly phoned Air Canada and my flight was booked with correct price, days, times, meals and even the window seat I requested weeks after booking. I would book with Cheapoair again and definitely was not scammed.

I would not recommend CheapOair to anyone. The customer service totally sucks. They are rude and don't understand you. I tried to cancel my reservation and I was a few minutes over 4 hrs (which is their policy to cancel the reservation with no fee) and we've to wait to get hold of their customer rep. and they still charge you $25 for cancellation. They are nothing but BS just looking for money and I would not recommend anyone to fly from Spirit Airlines either. Please check their baggage and seat reservation policy thoroughly before buying one from CheapOair.

I would strongly recommend avoiding Cheapoair for your traveling needs, if you want to avoid all the headaches they are going to cause you because. Please never buy a flight ticket from Cheapoair and don't buy their insurance. It will not work. They make it look like it is going to work. You pay $50+ US and only covers if you are in the hospital or you're dead. Very funny, it's a joke. They would not work with you on changing the ticket and be careful, you also may find surprises and find that you never bought a ticket, instead you bought air. Even though the fares are way lower than what you paid, they still want to make you pay airfare difference regardless, plus the changing fee, and they also will refuse to give you a credit and won't give you a credit back... The company customer service is in India and they have zero care of what happens to you or any customer service skills.

Over an hour and still ON HOLD. It's the day of the flight!! They booked a ticket American Airlines would not do the check in - or help with - because Cheapoair shouldn't have booked it that way in the first place due to not enough time for the baggage to be transferred between connecting airplanes.. What you get when you mix two companies with worst customer service among competition? Disaster!! If you read this: don't even look at their website. Take it from people who've used their services.

Going to the airline directly is definitely the way to go. I recently tried to re-book a Frontier flight. Frontier has a $50 re-booking fee, but Cheapoair doubles the re-booking fee to $100. The flight I wanted was on the Frontier site for $218, but Cheapoair wanted to charge me $310 for the identical itinerary. Hold times to get this great deal were in excess of thirty minutes and the customer service rep was rude and struggled with his command of the English language. Go direct - third party airline bookings with Cheapoair are not the value advertised.

I booked a flight and the return date was wrong. I called to change it to the correct date and was charged a $50 fee. He continuously asked me if I am sure if it's the guy's fault and not mine. "Maybe I am blaming him because I don't want to take responsibility for my actions" stated the guy. I asked to cancel and the representative told me there will be a $150 fee. Online it states if cancel within the next 4 hours of purchase it's free. False advertisement. Representative was very rude.

I am stuck in Australia from Washington, and yes, I bought my tickets from Cheapoair. I have been trying to call them for help, but nobody picks up. I purchased insurance on this flight, but it seems like it will have no effect in helping me, unless I am dying.

I booked two American Airline (AA) plane reservations through Cheap O Air (TL Consolidation) travel agency on July 1, 2013 to attend the funeral of my uncle. Confirmed reservations with Cheap O Air travel agent and cost for tickets ($1768) were charged to my credit card. On July 2, 2013 I received several calls from Cheap O Air travel agent asking me to call my credit card company and was given a toll-free number to call. I didn't understand why the need to call my credit card company. I knew the charges were successfully made to my VISA credit card. I thought this was suspicious. The Cheap O Air agent gave me a phone number to call, instead I called the toll-free number on the back of my credit card.

On the website, I had booked two sets of tickets for two passengers. After being put on hold for more than 45 minutes about 9-12 times to change the flight, I finally got through to a less than incompetent employee who incorrectly fixed my booking and had to do the entire process again. They then proceeded to pay again $100 to re-change the flight tickets. I WILL NEVER BOOK through Cheapoair again.

I have had two experiences with this company. The first was an urgent request for assistance on an anticipated crisis that fortunately, failed to materialize. I received no response, however, from CheapOair. Having failed to learn from my first experience, on a second airline booking, I needed to change the return date. The airline told me I could not change because CheapOair had placed a two-week restriction on the reservation. I found no such stipulation on the terms of service on my e-ticket. CheapOair failed to respond either to the airline's request or to my request for assistance/information.

Cheapoair will not work with you to change flight times!!! I was in Mississippi attending a funeral for 6 year old twins and wanted to fly back with my daughter at 1:36pm instead of 7:45am. Most companies will maybe charge you $200 or so to change your flight time, not Cheapoair!!! I had to buy a whole new ticket at $836 (one way now!) and my other ticket was not refunded! This company does not employ Americans in their customer service dept. They absolutely do not have any kind of heart! I will never use Cheapoair ever again and will definitely tell anyone who will listen what a sleazy company they really are! Do not buy anything through this company! I wish I could have rated them minus 5 stars, that's what they deserve!!!

Our family was moving out of state. At the last minute, we decided that we would book a one-way ticket for our 10-year old to my father’s house so that she could stay there while we finish loading and pick her up on the way (it was the half-way point of a 20-hour drive). We booked her a flight to Reno, Nevada on a Saturday using our credit card. Her flight was to leave on Monday morning at 6:30am. We even paid the $50 unaccompanied minor fee. Approximately two hours post booking, we received a confirmation from Cheapo that our card transaction was being processed (from India, of course).

My daughter had purchased a ticket in December of 2012 through CHEAPOAIR. She cancelled it on the 5th of January. Insurance had been bought, however, they would not credit her card. She was told that she would have a credit voucher to be used by December 2013, plus a fee of $25.00 for canceling. Today is the day she went to use that credit voucher and was told that it would be an additional $150.00. The airline told us that as the computer would not allow it to go through otherwise and that it was not a voucher, but a credit. That representative told us to contact CHEAPOAIR. We did but the man was of no assistance whatsoever.

I check multiple tickets online while I was in the phone with their customer service. After one complete day of the same situation, I was thinking maybe they were right that I was losing the opportunity of every ticket that I found in the price they show. So after that, I got ready and checked more than 12 different options - different days departure and returning with the same price. So the only defense line from them, "It's not in our system..." Well it's on my screen. Again and again I look for the ticket, wait 1 hour and even reset my internet. I check and it's still there. They just keep this fake prices. Worse, when the moment comes to pay, the lie gets worse.

I believe the company is running me around in circles while I try to cash in a credit I have from a flight that expires in October in order not to fulfill the credit. I have spent over ten hours on hold and talking to people who put me back on hold or tell me to call another number just to end up back on hold.

I tried booking a flight online three times and every time I tried to purchase the flight, it gave me an "encountered error" message and told me to call a customer service number. I gave them the information and the advertised price online and they continued to tell me that the price had gone up to double the price advertised. During this time, I continued to refresh the page and the flights had not appeared to have gone up. After being on hold for 1 hour and 33 minutes and talking to three representatives, including a supervisor, the supervisor was finally beginning to help me book my flight for the price advertised and, as I was waiting, the supervisor hung up on me. Now, I am at the beginning of this entire process all over again and I am currently on hold to talk to representatives again. The service for this company is terrible.

Never buy a flight ticket from Cheapoair. If you buy their insurance cancellation of $24, it will work only if you are in the hospital or you're dead. It's a joke. The only deal, and it's another joke, is you will pay $25 for cancellation and they will give you a credit back. But for rebooking, you will have to do with the same company and have $100 fee. I booked 2 flights, one for $150 with Great Lake so I will have $25 to spend in Great Lake but booking only through Cheapoair. And the other $265 with Frontier, same deal $25 cancellation and $100 rebooking fee. Never buy a ticket from them. The company team is in India and they have zero care of what happens to you.

I have been up all night trying to resolve my booking. I am traveling with people from Canada and we were on the website together. They had a problem with the online booking and it told them to call. I continued to book and then found out 30 min. later the agent talked them into another airline. He said I could call and change with no penalty within 4 hours. It took a long time to get connected but I was told I could not cancel because it was not refundable. Of course, I could not talk to the same agent as my friend and then asked for a supervisor.

I am a Chinese passport holder. My flight itinerary has transit in Vancouver Airport from 07/01/2013 10:12 p.m. to 07/02/2013 01:30 a.m. I have access to relevant information through the Internet and I have consulted with Air Canada and confirmed that I need to apply for a Canadian visa and I already mailed my passport and other data to Consulate General of Canada in Los Angeles two weeks ago, but up to now, I have not received any reply about my visa information. So I have to change or cancel my flight. I called the customer service phone and got the conclusion that if I change my ticket to 07/22/2013 fly out from San Francisco, I will be charged the cost of more than US$400; if I cancel it will charge more.

don't fly out of Sacramento. My original ticket was from Sacramento to Dallas FW, Texas. San Francisco airport is about 150 miles away and I don't have anyone to drive me. When the phone finally answers, it says to enter your ID# and password. What is this? The same message on the other number. Can someone please help me? I only have till the 27th of July 2013 to use this credit. Thank you.

There had been a change in my itinerary and Cheapoair did not make that change. As a result, I was not able to check-in online though the airlines told me to wait a while longer and try again, which I did several times. Finally, I was told to contact Cheapoair, which I did, and after a half hour wait, the customer service rep said he would reissue the ticket. After I was able to try checking-in again, I still wasn't able to and called Cheapoair again. The wait time was long so I left my number for a call back, "in about 45 minutes." An hour and a half later, I called them back... I've been on hold for 18 minutes and counting.

I booked my flight not checking any other airlines. Then I find out it was $50 less to go directly to Spirit Airlines. Then I tried to call and no answer for 2 days and finally, I get a hold of someone and they hang up on me. My friend says the seats have no leg room and the customer service there is terrible. Cheapoair is the worst. They won't refund me the money so I am gonna call my credit card company and cancel my card. They will refund me the money with no problem.

I wanted to change a date to my booking. I called customer service. I waited more than an hour because the machine keeps telling me that their customer representative experts are attending other calls. I waited patiently and when I got the chance to connect, the person I was talking to asked a lot of questions and then transferred me to another line which I waited again for almost an hour before I hung up. I decided to just send an email rather than calling. I stated the flight numbers and the date that I want. I was referring to a flight with a rate in Canadian dollar.

Finally we received the refund from Cheapoair.

On 22/04/13, I purchased flights from Sydney to Townsville through their company. My booking number is **. The flights were booked for Saturday, the 15th of June, which I court and everything was fine, and Monday, the 17th of June. After having received confirmation emails for the booking, I did not once receive any notification in regards my canceled return flight at 5:00 PM. I've tried to call several times but have not heard back from anybody.

I wanted to change a return flight date, but the customer service told me a price over I could buy another ticket back. After finding a cheaper one from the Cheapoair website, I called again. I was told that's within the block out period. What a **, Cheapoair.

My name's Jacqueline ** and I received a confirmation of a CheapOair booking for Jacqueline ** and Autumn in my Gmail account. I had no idea why and immediately deleted it, thinking it was a Trojan. My Gmail account name was nothing like the provided email address. I can't imagine why I was mailed the confirmation. The email which I didn't explore much appeared to have address details, flight numbers, and receipt details. An appalling lack of security on behalf of this company.

I would not recommend booking with them EVER!! Unless you want to be ripped off and then wait hours and hours to speak with someone that still can't help you. You are free to complain to a manager, but you will have to wait on the phone for days to get through if you ever do. I booked a flight but within 10 minutes, realized that it was the wrong airport so I called back. After waiting a 90-minute on hold, I was told that they would cancel and give me credit with no penalty. I later received an email stating that I can only use the credit for that specific airline and I would have to pay a $50 penalty and any fare difference. WHAT??? Are they insane? I tried calling back to speak with anyone and couldn't get any help.

I bought a ticket online, but I later wanted to change the date. In addition to the penalty, they charged me USD151 for ticket class change. Later, I discovered that the ticket class was not changed. They promised to refund the USD151, but after one month, it's still not done. They don't respond to emails, and online support is useless, too. They give a number to call that keeps you on hold for hours with no reply, and I have to pay the cost of the call.

I was booking a flight with CheapOair.com. As I booked my flight and proceeded to check out, a message appeared, "The airfare of this airline is changed from $250 to $400. Do you wish to proceed - yes or no?" So I simply said no and I did not check out. Later on, I discovered that they charged my debit card for $250 but why? I had already cancelled my transaction. When I called the customer service, they told me that they cannot refund me the amount. I told them that this is not my fault; this is the website's fault so I should get a complete refund. I tried to talk to the manager in charge and told him about the issues. He told me that he has put in a request and will give me a call back in a few days. And then he never called and now or whenever I call CheapOair and ask to talk to the manager, they put me on hold for hours and hours.

No problem booking with Cheapoair and confirmation email arrived. Competitive rates. The problem started with seating. Apparently, when you book with Cheapoair, they offer you an opportunity to pay them an additional $12 to select your seats on the flight. If you select the free option, it takes a few days. I selected this option, but when I looked at the flight, the seats still had not been assigned. Just try and get ANYONE in customer service! Email... no response. Live online chat? I waited 21 minutes and no response. Call? "We are experiencing a high call volume. Please send an email." Didn't I already do that? I do not recommend using this site. Their customer service is horrible.

I booked a flight with CheapOair for my family of four. During the booking process, the Enhanced seat assignment window popped up, but they didn't state anywhere that they are going to charge extra for it. So I went on with the seat reservations, but the system didn't take the 4th person's reservation. At the end of booking, I found out they charged $48.20 extra, most likely for the Enhanced seat reservation which I couldn't complete. Right away I called CheapOair’s customer service number that I found on the website. I spoke with 4 people; none of them were from customer service. They all wanted to connect me with customer service.

While touring Europe on our honeymoon, we decided to travel to Italy for the last few days and try to get in some much needed rest and sun. While staying in the Amalfi Coast, we were rained on every day. The day we were booked to leave was supposed to be sunny and clear sky. I talked to Cheapoair to try to get them to help make changes to the flight departure and they told me I have to fly from the same origin and at same time. There is nothing they can do. I was willing to pay extra and even be flexible on departure date! Thank goodness, I got a hold of a person at United Airlines who was able to help us out and help us make an amazing rest of our honeymoon. I will never use Cheapoair when I travel again.

Poor services. Lot of changes in the schedule. They're trying to take extra money for rescheduling. We booked the tickets to flight from Ottawa to Toronto at 2pm and they changed it to 9am, arguing that they don't have available seats at 2pm (after confirming the booking) and offering me other seats for 2pm for extra charges. Booking number is **. Be careful with your reservation. Thank you

The issue for the wrong name on my ticket has now been resolved with great customer service and apologies for confusion. A man named Silas was wonderful, as I know it took a long time to change 3 different flights for going and return. Thank you Silas and for your service.

I booked a ticket 6 months before to go for an event. But after 3 months, seems they did a passive booking and did a lot of mess up. I was in the airport running around for 5 hours to get boarded, but I was not able to get on board. They were not able to resolve even for the next day. Such an unprofessional bunch of idiots own Cheapoair. They have miserable and unprofessional customer support. Every time you call, you get different agent and they won't call back if the call ended. I will never book again in Cheapoair. Even if it is $200-$300 more, I will go for some professional ticketing agency. Not highly recommend these guys.

Terrible! Cheapoair absolutely wasted 2-3 hours of my time (until 2:30AM Toronto time!) with fake deals and less than professional agents in Delhi. I found a deal on Cheapoair that was about $200 cheaper than the price offered elsewhere. When I proceeded to book it and after I entered all my private info (including credit card info), I was declined. An agent called me immediately (from Delhi to Canada!) asking if I need to book a flight and wanted to change my dates. When I asked what is the issue with online booking, he, in a rude manner, said "Okay, book it online yourself" and disconnected the call. I searched a 2nd time. I got my desired cheap deal again, but again was rejected the booking after I entered now another credit card info. When I searched again to try, the deal was gone!

I booked a ticket with CheapOair from London - Berlin - St. Petersburg. When I arrived at the airport for check-in, I was informed rudely by BA staff that I would never be able to make my second flight because Berlin is not a connecting airport. I would have to go through immigration, collect my bag, check-in again, go through security and immigration again - all in 55 minutes. The man stared at me and asked, "Why would you buy this ticket? We would never have sold you this ticket!"

After multiple years of booking my flights through Cheapoair, I can safely say I will no longer be using their services for travel or otherwise.

I called Cheapoair instead of booking online because I had a lot of questions about flying with my 90-year-old dad who will be bringing his own oxygen concentrator and needs a wheelchair to get around the airport. I booked the flight on Sunday evening and paid for the trip insurance with no problem. I was told I would receive a confirmation email shortly. I never received the email. I called back the next morning and told them I didn't get the confirmation. They said they would send it right away and asked if I wanted the trip insurance. I said I already got it. He said, "No, you didn't," so I said yes. I spent about 3 hours and four phone calls and never got the confirmation.

I booked a flight just to get called about a problem with the company that is actually providing second leg of the service. Because my trip was time sensitive, I was told to find another one with comparable times. When I did find one for $100 more, they found a counter one in which my first leg flight was changed for a less desirable carrier but this time, the original second leg carrier was not an issue. Second trip same thing. I tried to get my business through Swiss Air, just to switch it for LOT Polish Air, a much cheaper and lower rater experience. Cheapoair is a bait and switch scam with call center in a third world country where I could hear in the background a lot more of these bait and switch calls. Do not use.

On Sept. 17, 2012, we purchased 3 tickets through CheapOair.com from Honolulu to San Diego, CA and then on to Fresno, CA. The cost of these tickets was $783. The flight was for April 20, 2013. Upon arriving at the airport, we were told that we weren't on the manifest. We were told by customer service that our seats had been sold due to a flight change. He stated an email was sent and no response was given. The next flight available to come home was Monday, April 22, 2013, through that airline. He then checked into other flights and we bought 3 tickets getting us into LAX in the amount of $1,384.50 and then rented a car in the amount of $209.42.

I booked a flight from San Francisco to Ireland via New York for my husband for almost $1000. It wasn't particularly cheap, but the times were convenient, and so I went with it. A few days before the flight, I printed out the itinerary and I noticed that the connection in New York involved not just an airline change, but an airport change! I proceeded to make panicked inquiries about how to make the transfer from Newark airport to JFK, and was warned repeatedly on blogs, by travel agents, by the airlines, that making that trip in the time allowed was highly unlikely to work.

This has been the worst travel and customer service experience I have ever had. I wish I would have checked the reviews on Cheapoair before booking my flight with them. I received a confirmation email saying the tickets had been purchased. I called Cheapoair and they confirmed the flight and that everything was good to go. Then less than 48hrs before I was supposed to leave, they sent me a cancelation email. I called Cheapoair and they transferred me from person to person till I was either hung up on or transferred to what I can only describe as an answering machine.

Do not buy any insurance - it is a scam with Cheapoair. You are not covered for anything. They just take your money. I purchased the cancelation and trip interruption policy. Due my Mom's death and funeral, I had to rebook my flight. Since my return, I tried many times to contact the insurance company and I was told I was not covered because they did not have any policy number. I called back Cheapoair, but they never returned my phone call.

I booked a flight and asked them to do the transaction the next day after I make a deposit. I told them I will call when my card is ready for the transaction. After the call, I have checked the reviews on Cheapoair and saw reviews of many unhappy customers. I called back to cancel and Kevin advised me that I had no reservations; there was nothing under my name, e-mail address, nor booking number... I thought maybe because there were no transactions made. Next day I received phone calls that they are unable to make the transactions. After I fully told them not to do any transactions until I call back when it’s ready and I called back to cancel a few minutes later, they lied and said I had no reservations! Why? Because they have no return policy so they wanted to take the money anyways!

I experienced worst customer service. My wife's itinerary was canceled, not a flight but the whole itinerary. They do things that go against the airline rules. My wife ended up getting a new itinerary from Cheapoair because none of their retarded representatives could find her reservation.

I booked a flight on 31 January 2013 and am still waiting for a refund after numerous telephone calls and complaints. The "manager" is never available to speak to you and the "refund / accounts department" does not take calls. The fault always lies with the consumer, never the service provider! Stay away - save yourself a lot of hassle and money!

I will never use Cheapoair again. I booked a return flight to Bangkok. Other than some minor itinerary changes for my flight to Bangkok, the trip to Asia was fine (though I did receive about 6 emails prior to departure with those minor changes). The return trip, however, was not okay. I received an email about 1 week before my flight date telling me that my flight had been cancelled and that I had been re-routed to another flight - one that would add 6 hours to my total travel time (that was already a 22 hour day). Add to this that I was in Asia (on a ticket that I booked with them, no less), and there was no way for me to make any kind of contact with them to confirm, dispute or ask questions.

I am kicking myself right now. For the first time in my life, I didn't take the time to read the reviews before booking my flight. It should be a huge red flag to consumers and the company when they receive a negative complaint on almost a daily basis. My flight was canceled 12 hours before departure and Cheapoair failed to give me notice. I was on hold for an hour and 15 minutes before I decided to hang up. I contacted the airlines and they were able to solve the problem. Unfortunately, both United Airlines and US Airways couldn't get their act together in time and it made my business partner and I miss one of the most pivotal meetings in our career. So cheers to you, Cheapoair. You're a terrible company that clearly takes advantage of people. If you're planning to book a flight through them, good luck. No amount of travelers insurance would save you from this company.

I booked a flight on CheapOair’s website. I've used other on-line booking services many times in the past and never had any problem... I chose the dates I was looking to travel and booked the flight. Upon later review, I noticed they had my return booked on a different date than I had chosen and 30 days later! I called to inform them of this mistake to which their solution was to pay the $150.00 fee and they'll change the dates. I voiced that I didn't feel that their mistake was my responsibility to pay for.

I booked two tickets through Cheapoair. I received confirmation numbers and my credit card was charged. When we got to the airport, the airline had no reservation under that booking. I spent 2 hours with two incredibly unhelpful and rude customer reps who kept insisting that we had a reservation, when the airline had no such records and wouldn't let us board the plane. Long story short, Cheapoair charged my credit card months ago but never made the booking. The customer service rep could not help us get different tickets, because he said he'd have to wait to call Central during business hours.

I made flight arrangements and spent over $1000 with CheapOair. I wanted to change the departure date in addition to adding another passenger. The company wanted to charge me $150 per change. That's $300(!) for making a change that essentially I booked myself online. And I was adding another passenger, so they would have made money with my changes. Bottom line is, no refunds, no changes. They were very inflexible and not worth the initial saving. I would have been better off paying the extra $100 and booking with the airline directly where changes are penalized, but only minimally. CheapOair penalizes for changes maximally. I learned another valuable lesson. Cheaper isn't always better.

As I write this, my daughter is stranded in India due to CheapOair's incompetence. I paid for, booked and received confirmation for a round trip ticket from NY to Delhi. After waiting on hold for 5 hours, the problem is still not resolved. It is now 2am and according to CheapOair, they mistakenly booked a 1-way and not a round trip. This is absolutely the worst customer service that I have experienced in over 51 years. Please do yourself and your loved ones a favor and stay away from this absolutely awful company.

So I booked a flight for my wife from Kiev to Toronto through this company 1-888-766-3163. Big mistake. As soon as there are problems, you're on your own and they will not take care of you. Due to snowstorm, the airport in Kiev was shut down. I called Cheapo well ahead of time to advise them of the situation. They said that they don't have the info of closure and that I should call back in 24 hours. I called back. They said that they sent request, but didn't hear back from the airline and to call back in 48 hours. I called back and everyone is clueless. Still no word and they told me to call back in 24 hours. I called back. I finally got the manager on the phone. I explained to him everything. He told me to call back in 24 hours. I told him no and a few other not so polite words.

Whenever you talk with an Indian representative, they all say they are in New York. Really, so how is the weather in New York? “Very warm, sir." Yes, in the middle of Dec. They gave me the runaround on a refund, lied up and down about dates. I will never buy from Cheapoair, never again. I lost $1,200!

I booked three tickets with Cheapoair and I lost two international tickets because of the poor customer service and the poor website this company have. I have to lose $300 every time I cancel my ticket and when I call the customer service, I have to wait more than 30 minutes in Calgary International Airport for the supervisor to answer my call and finally I lost my flight. The reason is Cheapoair didn't explain to me about any required transit visa and when you call to ask for help, the answer will be "You have to cancel your flight." I asked them if they can change my flight date and the answer was "Cancel your ticket and pay $300, and then book new ticket and wait four weeks until you receive your refund back." Cheapoair has poor customer service and no clear information for people who needed any transit visa. I would rather pay more money and not deal with Cheapoair anymore. You book your flight and they screw you up. Thanks.