CheapOair Reviews

Cheapoair sold me International flight for 3 family members that was not booked on all the connections and we end up paying over $1000 to buy tickets in the one of the connecting flights in order to catch my next flight. I called but was given a lip service and was told they will check with the other airline why they couldn't find my ticket. I found out that it was all cheapoair mistake because they failed to issue (buy) the tickets for one leg of the flight. I also found out that they are not member of www.asta.org which is a big red flag. But I will file a complaint with www.bbb.org and will dispute the charge with my credit card company as well. Just Avoid at all cost and dispute the charge with your credit card company; they will fight and win in your behalf.

I was sent several emails informing me that our flight schedule had changed and I was to contact Cheapoair for details and to arrange alternative arrangements. I sent them 14 emails, called them 8 times and tried to live chat 6 times over 3 weeks. I received no reply from emails, no answer on the phone, was hung up on after my 2nd question on every live chat. The airline has refunded Cheapoair part of my money but Cheapoair has NOT refunded me. Avoid this company at all costs.

I booked a car reservation on Cheapoair. I thought that I was booking directly with enterprise rental. I guess I should have realized when they wanted my credit card number to charge me a $15.00 fee that I should have run away. After they charged me $15.00, the rate is no longer cheaper than just going to the enterprise website. In fact it is $15.00 more expensive. Plus they charge your credit card when you make the reservation for the total fee of the car. I'm glad I cancelled even though I lost $15.00!

I got on this website shortly after I had booked my flight with CheapOair and I was scared to death afterward. There were so many horrible reviews. And I had no reason to worry. Most of the reviews I've read are the booker's faults. So of course, it's gonna make the trip difficult. And yes, pricing varies. They don't always offer the best deal, but it's up to you as the consumer to figure that out before you book. I WAS offered the best deal for my trip to Switzerland and everything went smoothly. You just have to make sure you're putting in all your information correctly.

They show just fake prices. For me a flight that was $1200 on another website was shown $584!! Then I started booking it and it said sold out. Then showed $709 I went for that and the same message "Sold Out"! The $924... until it reached the same price other website were suggesting. I called them and one of them said we are in New York and the other one said we are in India. Please do not count on them since you would be a loser. All the best.

There was an err made by my spell check on my computer on my first name so I immediately called to get it corrected. I was told they could help me but by calling numerous times and days it was finally done. The problem was that my ticket went from $458.00 to $787.00. I called again and the only thing they would do is refund me $50.00. They would not even let me cancel the reservation and start over even though it was and still is available. I made these reservations in Feb. 2014 for a October 30th date. I kept calling but they quit answering my calls. It is costing me over $300.00 to go on the same flights as I originally made the reservations for, just to correct the spelling of my first name.

We booked a flight with CheapOair UK from Bolivia to Brazil. The tickets never arrived (email), so we called them and asked what's up. They said it would probably be fixed in 30-45 minutes, and we should call after that if we all hadn't gotten any tickets. So we called them again after 1.5 hours and we basically got the same message. Then we called again and they forwarded the call to the ticketing department - or at least so they said. We never got to the ticketing department because apparently they don't take any customer phone calls. So, we kept going doing this for an entire day, only receiving vague answers or forwarded calls. At the end of the day, they said the flight could not be carried through because of 3 hours check-in time was too little in between two different airlines. We had to cancel the flight and find a new one in the middle of the night. After reading CheapOair's policy set, reading reviews online and my own experience - I can say: please stay away from this company. I believe it's a scam and any positive reviews seem like they have been posted by the company themselves.

I got my refund.

I bought tickets and was given incorrect information. I found out from the airline that the information given by Cheapoair agent was incorrect. Called them and wrote three emails explaining to their supervisor Nola. Never heard back. Never ever I will buy from Cheapoair again.

I booked a flight for a convention in Seattle back in April. Recently, some events came up so I had to cancel my flight and book a new one for New York. My first ticket was non-refundable, so I had to pay a $50 fee to have the money turned into credit to use for the purchase of my second ticket. Everything seemed good until I was notified that I wasn't allowed to use this credit unless it was for a single airline company, so multi-airline flights were automatically out of the picture. I was not notified of this before I paid the fee, so I ended up losing the $50 as well as the money I spent on my original flight. Avoid CheapOAir at all costs. Their customer service is worthless and the company is just out to scam people.

I bought flight insurance and had to cancel because I was in ICU. It cost $25.00 for the insurance, $50.00 for rebooking (airline fee not Cheapo). If I had cancelled with the airline directly it would still cost $200. Thus all Cheapo did was collect 75.00, there was no real insurance. If I had wanted to use it I would have had to fill out lengthy forms to prove I had been hospitalized but in reality it gave me nothing, but a lot of grief. Save your money. The airlines don't care if you have flight insurance and will give you another flight for $200 off the next time you book, meaning you pay $200.00 towards the next flight.

When my flight was canceled 6 hours prior to departure CheapOair made no effort to contact me. It took 7 days for CheapOair to respond to me, and lied by saying it was a last minute change.

From the start I had problems booking my flight. When I got to the airport my tickets had not been ticketed with the airlines. Then after all that was sorted out, then we found out that they never reserved my seats for my family. Don't even try to make a change to your ticket, they will try to charge you more than regular airfare. "Beware of Cheapoair".

I purchased a one way ticket from Booze Is to Portland, OR for July 22. I received a email confirmation for July 24! I called customer service and eventually got a call back (much later than indicated). They corrected the date and THEN wanted to charge an additional $85 for the date I originally requested. Cancelled everything! Will never use again!

I recently purchased a ticket through cheapoair.com. I had no way of knowing that I had purchased a discounted ticket that did not allow me a checked bag, so now I am responsible for $260 in hidden costs that no one advised me of. Cheapoair.com has done a terrible job in response to my inquiries. I am extremely dissatisfied with their service and their product and advise you never to book a ticket through them.

I booked a flight 6 months in advance to Mumbai using CheapOair and a separate flight Mumbai to Goa later that day not as a part of this booking. 1 month before the travel date CheapOair changes my itinerary and tells me take it or leave it. I call customer care and each time they put me on hold for times between 1 hour to 3 hours. They never pick up and if they do they put you on hold for hours together. When asked for compensating me for changing my itinerary they said in a very rude way, “We are responsible to pick you up and drop you to Mumbai and back" not for anything after that. But since they changed the dates I think they owed me a compensation as I lost 20000 Indian Rupees to rebook my travel later that day.

I am from Pakistan and was travelling to Europe. I tried to book a flight from Prague to Paris, but in the booking information, could not find my country's name. Don't we exist on the globe.

CheapOair is okay if everything goes well. 1st time we booked with them to go to France, no problem. 2nd time we booked 4 tickets to go to Nepal ($6300) for Dec 2014, it was a disaster. We booked this flight because of the price and convenient layover times on 2 stops. Then problems started when the times of some of the flights has been changed by airlines. Due to that, we have layover of more than 8 hrs in Doha which was not acceptable as we have younger kids. Then we started calling customer service, spent over 4 hrs waiting on 4 calls still problem unsolved. We had no clue which one is our real ticket. Neither they were willing to refund fully nor they were giving any other option to change the flight(we were okay to spend more for the convenient flight but we were not given this option). Now we are stuck with the flight that is not what we bought for. Every time we call they gave different refund amount and they said it will be refunded in 2 months. Terrible terrible unprofessional customer service. Please avoid this company.

Read lots of reviews AFTER I'd already purchased my ticket through Cheapoair and was worried that I was going to get in a mess by using them but all was great. The only complaint that I have was that I called customer service because I was worried about what terminal I would land and depart from Manila as it wasn't shown in my flight itinerary and the person told me the terminal number but when he forwarded written confirmation of this, it was the same old itinerary that I had from the beginning. Finally when I got my ticket at airport, they were able to let me know which terminal my girlfriend should go to in order to pick me up. Other than that, no problems and about $400 cheaper than anything else I could find.

I cancelled my flight two day before travel. I had travel protection plan and I will get my credit but when i re-book i have to pay $125 and the price of ticket. In all actually, i will have a credit for about $18.00. Because Cheapoair take the $125.00 out of your refund first. Then you pay for the total cost of your new trip. This is a scam and a rip off. This company needs to be shut down.

I booked 2 flights for £160 each from UK to Sweden which I thought was a great deal. Then I had to change the name on one of the tickets so I first phoned the Airline. They told me they incur a fee of £40 but that I had to make the change through my travel agent so I contacted Cheapoair. They then charged me £135 to change the name on one of my tickets! This is almost the same price as buying another ticket simply to change one word on the plane ticket and over 3 times as much as the airline had quoted me! After one week they still hadn't made the name change even after phoning them several times. They simply made excuses that it was a lengthy process and so on, but they hadn't even changed the name on their systems, let alone contacted the airline. So after one week with no change or progress being made seems I will have to pay another £40 to change the name directly with the airline. I would advise anybody to stay away from Cheapoair, they are scammers who will take your money, overcharge you and not even do what you've paid them to do!

Our flights were changed without notifying us and it just happened on their website to show my children and I saw words that said "schedule change/action required". I called the number and I was met with rude customer service and then they told me that they could change my flights anytime and I cannot cancel. I will NOT EVER use this so-called business for my travels again and I would recommend that everyone stay away from this service. They will not even consider cancelling my flights for three days (These were the words that I was told by the customer service) and I was also told that customers that have earlier flights will be helped way before I will be because my flight is at a later date. In other words, I am not important to them at all! Cheapoair does not care about their customers at all. Stay away from this place!!!!!!!!

I purchased tickets from Cheapoair for an international trip. Two days later I was informed that the itinerary they had given me had been changed. The new one, while not as convenient, was doable, so I agreed. I did ask their representative if this would be the final change and I was assured that it would be. Five days before I was due to leave, I received an email saying my ticket had been cancelled - no explanation - and they gave a number I could call...which was not a valid phone number. For questions, they offered an email address, which also did not work.

I had requested to change just the return ticket of my grandfather. The round trip ticket price I originally paid was $1375 (purchased on May 19th) and the day when I inquired, Jul 4, the same flight round trip to my desired date was $1690 (& only return ticket showed $701). I was ready to pay the difference amount but customer agent said it's a tedious process and multiple level fine involved to change and it will be a total of $859 for changing flight return ticket. I also asked what other options you have and she suggested to cancel and rebook it as they will charge only $198 cancellation fee (agent did not mention it is per ticket fine) and I agreed to process. When they processed it, they sent me email that ticket price $1119 will be refunded. I have lost $416 per ticket for 2 tickets $832. I didn't require to cancel one ticket round trip and because of agent miscommunication and mislead, I ended up paying unnecessary penalty and the ticket price. I think I should get the justification and get refunded the hidden amount they charged as part of the ticket amount at least. Please let me know of any legal procedure where I can fight against them to get it refunded the wasting money.

My family is having a big family reunion in Cali Colombia during the month of December. 15 of us live in United States, so we planned the trip to fly together and save money. My family bought their tickets through another agency with no problems or changes, and it happens that I bought 4 air tickets with this agency. Now Cheapoair is changing our schedule without our consent or authorization. Our fly back to US is supposed to arrive to Miami at 2:00 PM. Instead, we will been forced to wait for about 7 hours in Bogota and finally arrived at 6:00 PM to Miami. We already have rented a minibus in Miami to bring all of us back to Naples. Now we have to pay extra money to rent another car separately, and the waiting in Bogota's airport for 7 hours will generate extra cost for breakfast and lunch, no counting possible implications that can incur with my elderly mother who is in a wheel chair.

A long story short, I understand when you make a change in your flights you pay an extra fee. I totally get that, but... when they put another person's name on the ticket that's for you, please help me understand. These clowns still expect you to pay for their mistake and more. If you like throwing your money away... This is the agency for you! They should check for the recorded conversation I had with their customer service rep. While I stated several times is for Dominick... They put Camilla?!? Please anyone correct me if I'm wrong but even when you pronounce those two names they are spelled different and sound nothing alike. Yet, they still expect me to pay extra to fix their mistake. Caution for all travelers! Unsafe! I would not trust them, not even to feed themselves.

My 85 year old mother was residing for the winter months in Florida. She fell on Feb. 2, 2014 and injured her eye. On April 16th it was determined that she could fly home. I booked a flight for May 20th and purchased insurance for both her and my father who is also elderly. After the 16th my mother was operated on to save the eye and a small air bubble was noticed behind the eye. We hoped it would dissipate before the May 20 flight but it did not. Thus she was unable to fly home. I attempted to collect on the claim and they denied it because the Feb. 2nd injury was considered a prior condition. You have to read the fine print to find how worthless flight insurance is. I will never purchase flight insurance again and I will strongly recommend others the same. It's a racket. Nothing more.

I requested the price of 69.00 since I emailed it to him and it was wrong email. Now I want quality assurance chain of command to call me or email me. This was advertised - not fair to consumers. Right now they have one going for 64.00 to Puerto Rico from Texas if that’s real - who knows?

Because my daughter was under 18, on the website it said to call a number for more information because some airlines have restrictions for persons under 18. I was connected to an agent for cheapoair and he told me I had to book by phone. She is 17. Since I had tried to book online I knew the best round trip that would work so I gave him that info. From the price online which was $560.00 the price he quoted was $598. Then after I give him my credit card info, he had me hold on several times and comes back and tells me the airline US Airways just raised the price to $698.00 dollars. So many different prices, I told him forget it, I will drive. He also thought the name Kristen was a male after I spelt it for him.

I bought 4 tickets in two different bookings flying from Dallas to Dhaka, Bangladesh back in 21st of February 2014. The travel dates are June and July 2014. So far, they changed the bookings 4 different times and I had to call them to confirm the schedule and every time, 1-2 hours wait time, go figure. Now the ticket price is higher so they are trying to see if I can cancel the flight with them so they can sell it out to others for profit. In 2 different instances, they didn't even confirm the route and told us ticket is confirmed.

Booked flight to Turks & Caicos in Dec. for 6 adults departing the end of June. Rec'd confirming email on flights. On return trip back to Pgh, PA thru Miami that arrived at 10:00 am, we were informed at ticket counter that return flight scheduled to depart at 4:30 pm was rescheduled back in Feb with a revised 8:30 departure time. We never rec'd an email from Dec thru June or any type of notification on revised departure time. We'll never use CheapOair for future reservations and warn anyone who does that they ought to book thru a more dependable online service.

Back on March 17th, I contacted Cheapoair in regards to purchasing a ticket to India. I had advised them that I have not traveled out of the country before and that I only had a passport. I asked what was required in order to enter the country. I was advised only to give my passport number. I waited for months to travel from the time of purchase. I set up hotel accommodations through the company, also purchased flight insurance and then in 24 hours, I paid for extra luggage. I drove from Portland to Seattle to catch my flight assuming everything was fine. Once I got to the counter, they asked me for passport and visa. I told them I asked the agency what was required to enter India and I was only asked for passport. After waiting for months, I was not able to fly.

Cheapo Air advertises that it provides full refunds within four hours of purchase, but BUYER BEWARE! I purchased airline tickets to St. Thomas $2300 for four, realized that the layoff of 45 minutes in Miami would be impossible, so called to cancel within 3 hours of purchase. After a very unusual conversation in which the customer service rep tried to talk me out of cancelling ("why are you trying to cancel? you just bought the tickets. You shouldn't cancel") they verbally agreed to a refund. However, 24 hours later I got an illegible email saying I would get a $88 refund. Huh? Now I find out I was charged fees I do not recognize. This is not only unprofessional, it is theft. The company should be prosecuted for consumer fraud if this is common practice.

We booked a flight through Cheapoair. After our reservation was paid for, we then made a reservation for something that cost in the ball park of $20,000. The next day Cheapoair called to advised our return flight was cancelled, but that they had made another reservation. The reservation they made left us with nearly a five hour layover between flights. We could not cancel the reservation and rebook as we had already paid for a $20,000 reservation concerning another issue. We called the airline that cancelled the flight. The airline advised the flight HAD NOT BEEN CANCELLED. We called back Cheapoair for an explanation. They had none and only offered to refund our reservation.

DO NOT think you will save money with this site. I wasted 23 days calling everyday paying extra charges, lost my flight for a mistake they did and they will not fix it until I file a case with U.S Dep. of transportation. The worse agency and customer service ever. Stay away from them.

I booked a flight in Europe with Cheapoair online and the airway was called Harmony Airways so I searched for information on baggage fees and restrictions and could not find any information or even a website on harmony air and finally I came across a page that read "harmony airways stopped flying in 2007" . I immediately called Cheapoair and spoke to a representative asking how it was possible that I had just purchased a flight with an airline that did not even exist!!

This is truly the worst website to book a flight. I had a reservation ticket and decided to change the date of my ticket from Alaska Airlines. I decided to buy a new ticket from Cheapoair with a good deal price. However, I was unable to complete the transaction because it said that I had a duplicate passenger name and never received any confirmation order. But Cheapoair sent me a confirmation email, without I knew about this confirmation and charged me for this transaction. When I called the customer service, she said that it was my fault even if I never received the confirmation notification from the website. If I wanted to cancel it, I had to pay $50 per person + $44 for service fee. Furthermore, I had the worst and rudest representative. She talked very impatiently and when I tried to reconfirm her name (because I was not sure what is her name), she suddenly cut the conversation. When I called back, it took more than 30 minutes to wait and still nobody answered the phone.

I bought two tickets to Iran from CheapOair that we lost the flight. For extend the tickets, besides $800 (the real extending prices), Mr. Marcas ** one of the agents in Las Vegas charged - actually cheated - us $800 more (more or less $1600 in sum). I contacted his supervisors many time and explained the case and even wrote email to them, but by now I did not receive any answer. DO NOT BELIEVE THEM - NEVER, NEVER AND NEVER.

After much time spent contacting CheapoAir and the resort, we have finally received our refund for the over charge and have also received confirmation that our flights and hotel are booked.

I purchased two sets of tickets from Cheapoair.com & on both occasions the flight time magically changed to a time that I didn't choose. The first time I thought, I'm such a dummy... should've been paying more attention. When it happened the second time & I made 100% sure what times I was choosing & it changed, I knew this site was bogus. After the fact I read other reviews about the website & noticed that other people had the same issue. So for everyone out there that thought they booked the wrong times, it's not you... it's them! Will never ever use them again.

The company issued the refund

I will never use CheapOair again. The call center is very unprofessional and refused to transfer me to a manager. I called at 9 am and was promised a return call back just to get me off of the phone because the agent did not want to hold on the line for an Air Canada representative to fix my issue. It's one thing to say you can not fix my problem and another thing to transfer me to someone else and then lie about calling me back. I've spoken to 4 different customer service reps and have been told different things by each. I spoke with the first agent who told me he could not update my information with a frequent flyer account. I spoke to a second agent who said I needed to speak with the airline to fix a typo with my middle name. After waiting on hold forever with the airline, I was told CheapOair needed to fix the issue because they are the travel arranger.

Absolutely the worst experience I have ever had with booking a flight. Wasted two hours of my time to find out the prices they had posted aren't even accurate and that the cost is exactly what Travelocity or Expedia had it for! Cheapoair is a total scam and I don't even think they are a legit company... based on all the other complaints.

On $403 flight they charged me a $59 booking fee. I did not notice it until the next day. They refused to cancel the flight or to remove the $59 fee. It is nothing but highway robbery. Watch closely if you use them. There are many sites that are much better and with decent customer service.

Notified today that balance of refund was being made; unsure if account credited as yet, but that would be certainly be helpful in closing this unfortunate episode. What a hassle.

Trying to use a voucher for 2 weeks now, I have been put on hold for 4 hours, 3 different times. I am still on hold as we speak. Customer service is the worst I have ever seen. They will not give me corporate #. Can't even understand the people on the phone.

Please don't bother.Dodgy unprofessional company. Most likely based in someone's garage! Not worth it! Please avoid if don't want to face disappointment!!

Company has agreed to refund the remaining amount.

I called many times from New Zealand and the agents have put me on hold for 3 hrs. They passed around my call from 1am till 5am. I was really pissed off because all I wanted was changing the date of my return flight. I asked the agent named 'RAM' on how much it could cost me and he put me on hold for an hour. The line then was cut off. I have tried to call them many times. Sometimes, I had to wait for an hour-3 hrs for the agent to help my problem.

This company is strictly about money and their customer service keeps getting worst with every reservation that I make with them. The customer service reps are not trained to handle bereavement travel at all. Extremely insensitive and highly incompetent. Don't bother!!!

I purchased 4 tickets at Cheapoair with a discount of $30 per ticket versus using the airline website 2 months ago. I received an email from Cheapoair telling me the airline had changed the times of the flight and to call in if I was fine with the changes, which I was. I called in and told the agent (after waiting 52 minutes on hold) that I was fine with the new flight times and to go ahead and reissue me the tickets. They called the airlines and "supposedly" the airlines said they could not accommodate unless I could leave a day earlier. I said no I needed the date I had bought the tickets and the reason for having to leave a day early was due to the flight being sold out. This left me no other choice but to get a refund which could take 2-3 billing cycle ($2,000). After the call, I spoke with a ticket agent at US Air and she found my old tickets. She told me if I had not cancelled, they could have worked with me and got me on the flight I wanted.

I tried to purchase airline tickets online through the CheapOair website. After I had entered my credit card number and pushed 'purchase tickets', I received a screen message that said, "Oops, sorry, but someone else got the last seat at that air fare. The price is now $300 more. Click here if you want to proceed with your purchase." At that point, I shut down the computer and walked away because I did not want to be taken advantage of that way. Within 5 minutes, an agent from CheapOair called me on my cell phone (which I had entered as part of the info required to purchase the tickets previously) and said, "Hello, I understand you are having trouble making a purchase on our website!" I said I wasn't having trouble but that I refused to have the price change before my eyes at the moment I was making a purchase. The agent then went on to make me believe he was going to give me the best deal possible.

I also see that the refund was processed on my credit card - thank you.

All I say is, if anyone is reading this comment before trying to associate themselves with this so-called agency 'CheapOair', my advice to you is NEVER EVER dare to buy anything from them. On top of spending way too much money (as opposed to their cheap flashing adverts), you will lose your time, holiday and most importantly, you will be left with scarring experience of online flight booking.

Changing my ticket and then reinstating it for a cost of $1273. After more than 6 hours on the phone, the charges were dropped verbally. Nothing clearly was send to me, but my account was charged. I need to have my ticket reinstated and for the same amount of 967. Thanks.

A few hours after booking, I received an e mail. Only after this follow up email was received did I realized that seats could not be booked without an additional fee of $11.95 per person per flight. I tried to pay the additionals $11.95 for seat selection but was told by CHEAPOAIR that there was no availability and I had to call the airline United directly. When I called United, I was charge $75 per seat per flight per person. It cost me $150 per ticket or $300 to my flight costs of over $2300 in total. I work in the marketing field and this is an example of what is unacceptable, unethical and Cheapoair behavior needs to be corrected immediately.

Was on their phone call back. Waited 20 minutes. Then they cut me off. Frustrating. When we bought the ticket they didn't tell us that there would be an extra carry-on baggage fee. Then also we have tried a different phone number from the internet and that phone was disconnected.

I have booked through Cheapoair and they changed my flight dates without my consent and since my traveling dates are linked to my vacation period for time off and for the hotel booking.. So could not change dates.. So I called to tell them about this mess that they caused me and they changed back to my original dates with additional 152 US dollars.. And I found cheaper tickets but they told me that it is non-refundable.. I wish the BBB can shut down this company.. It is built on how to steal from people.. This is decoy travel agent.. Is the worst company and the worst customer service.. I hope the travel bureau can investigate this allegations.

My wife booked a round trip ticket through CheapOair with American Airlines. She used them because the price quoted was considerably cheaper than the American website. When she ordered the ticket, the price suddenly changed to nearly the same price as the American site. Still it was somewhat cheaper and she continued on. She received the tickets and used the first portion of the round trip ticket. She later received notice from this company that one leg of her return trip had been changed and that her layover in Dallas changed from two hours to five and that she should contact CheapOair if she wanted to change her reservation. She attempted and was on hold for a considerable amount of time.

I purchase a ticket for my brother back in Dec. He was unable to come and therefore I was told by Cheapoair that I had one year to use my credit--they fail to elaborate that I must book within 60 days or I lose my money. Today is June 10th and I just call to book my flight with my credit and was told it's lost, no more credit. I will never use this site to book any flights again no matter how cheap the flights are. I guess you get what you pay for even it $317 is a big price to pay for nothing. Not sure how theses airlines get away with doing that to people who work so hard for their money. They could have text me that time is running out and I will lose my money the same way they let you know what is going on. Very poor customer service.

My daughter booked a flight through CheapoAir in April of 2014 for June 6, 2014 from Split, Croatia to Budapest, Hungary on Air Serbia. On June 3, we received an email from CheapoAir that her flight had been cancelled and the next available flight was June 9, three days later! My daughter needed to be in Budapest before then to catch a flight home to the US. (This flight cancellation was Air Serbia's doing. They wouldn't rebook stranded passengers on another airline. I looked into Air Serbia's reputation and found out this happens often. They are 51% owned by the Serbian government and don't meet international standards for safety or operations... If I had known she was going to fly on that airline I would have said no!)

Booked a flight for four (including 2 children) US Airways (or shall I say American airlines? through Cheapoair. My itinerary was sent with only seat assignments for some of us. Finding this odd, I looked up my reservation and tried to get seats. All seats were unavailable except for extra space at extra cost!!! Called the airline and Cheapoair and they both suggested for me to pay the extra cost. How convenient for them! Explained to them both (each one told me to call the other one!), that I was traveling with small children so that it was a must to be seated together. Guess what? There was nothing they could do to help. I should just wait and see on the day of travel. Very inconvenient! Never in my traveling yrs have I encountered such a situation. I booked through them because in some site, Cheapoair was rec as a good search engine. The merger with US Airways and American Airlines made it very difficult to book the flight Itinerary I needed through their official sites.

I sent Cheapoair money and never heard from them once my bank confirmed that the money had been received. I never received any air tickets. I believe this is a scam and that the positive comments they receive on this review website are all part of the scam.

I received a last minute and a call from CheapOair stating that the flight I purchase two months ago was cancelled by airline (Ukrainian international Airline). I was also notified that the ticket costs will be refunded in two months' time (way too long). I hope that will actually happen despite of 4 months of time having my money sitting in travel agent's accounts. Ended by to buy tickets directly from the Turkish airline one day before departure paying double the price of the cost I would have paid at first place.

After 2 years of trying to negotiate a refund, we finally were offered a refund by LAN Air after being stranded in Quito Ecuador and paying (or losing) $5,000 to get back to the Philippines. My Daughter was unjustly denied boarding on an Iberia flight on what was called a visa issue that did not exist. I was told I must contact the booking agent - Cheapoair or travel ins. TravelEx to process a replacement ticket or refund. They blamed the issue on my ignorance of visa rules till I proved there was no such rule that applied. They have finally admitted but offered absolutely no help.

They are a terrible website to use! When you search for flights, you type in the dates you want, of course you are gonna pick the cheapest flights but they switch the dates and never give you the date you want. Then when you call they switch your flight for you but since you're calling and not ordering online you have a more expensive flight. Or you can cancel, like I did and you don't get your money back for 2 weeks and the flight will already then go up. When I called to switch the wait was very long and when I told them that having different dates on the website that show up first and that is not the date you wanted, they were not helpful and they say it's convenient even though they are just screwing people over. Don't use the website. It's terrible. They are not helpful and they just screw people!

I had a flight scheduled from Phoenix to Denver for 3 days and then to Sioux Falls. The return flight went back through Denver. I wanted to skip the flight to Sioux Falls and stay in Denver the whole time and catch my flight to Phoenix as planned. I paid $600 for this flight. When I called them they said, if I skipped the flight to Sioux Falls I forfeit my return flight from Denver!!! I PAID for this flight from Denver, but they would not honor this. They offered me another flight for 212 on another airlines, so let's do the math, it would cost me over $800 for 2, 1 1/2 hour flights!!!! I found one for $106 through US Airways for my return flight. I would not recommend this company to anyone if you ever need to make changes. I will not be using them again!!!

Should have read the reviews. These people are charlatans. After booking a flight and checking the invoice, I discovered there are many hidden fees. What I thought would be $4093 for round trip via Air France would eventually escalate to $4867 due to hidden fees. Alas, too late for the consumer because a flight, once booked is non-refundable and cannot be changed without high penalties. Not until much later did I scrutinize the itinerary. They had gotten the date of return wrong. I had e-mail proof of asking for a specific date. In fact, I had 2 e-mails. Yet, when I pointed out the mistake, it was my fault, and I would pay about $200 to correct THEIR mistake! I must use what I have purchased, therefore I must relinquish more money to these crooks. Needless to say, I join the dozens who have been swindled by Cheapoair and who complained, and the countless others who have not taken the time to complain to stipulate that this company is fraudulent and should be investigated by the Attorney General for Consumer affairs of the state out of which they do 'business'. Anybody know where that is?

Someone finally got back to us even though we were told they would within 24 hours but we got our refund.

We have received an email from cheapoair assuring us that we are being ccredited in full for our canceled airfare. This will take three to four weeks. If this takes place as promised we will be satisfied with the results if still dissatisfied with the experience. I can only hope they will review their policies and advertisements and make permanent changes so no future customers have this type of experience in the future.

Cheapoair is not a company you want to buy flights through. I recently bought 2 flights for my new employees arriving from overseas to my home here in Canada. Because of a U.S. immigration technicality, I had to cancel their flights through Cheapoair but chose to rebook through Cheapoair so that my new employees could fly a different route that wouldn't have them touch down in the U.S.A. Cheapoair said that they would arrange a credit for the first flights that were booked and then cancelled. Within the hour, I received the credit. The credit said that there was a $0.00 USD cancellation fee and that I had a credit of $876.22 USD for the unused flights. I decided that I would like to use that credit with Cheapoair this coming weekend and fly return from Calgary to San Francisco.

I booked a round trip for 3 adults, 2 rooms to an all-inclusive Bahamas resort, from May 14 - May 21, 2014, was charged for 3 rooms and 4 people! I called Cheapoair more than 5 times and every time, my call was answered in India and the customer service does NOT speak proper English so they would not help me. They even spelled my name wrong and my daughter's name wrong on the airline tickets, therefore the tickets didn't even match our passports! It's amazing that we got through customs! They charged my credit card 4149.99 WHEN IT SHOULD HAVE BEEN CHARGED 2894.02! I JUST GOT BACK HOME 5 DAYS AGO AND I DON'T KNOW WHAT I CAN DO ABOUT IT YET, BUT IF NEEDED, I WILL CONTACT A LAWYER.

I was online researching the price of a round-trip ticket to Tokyo, Japan. On one site, a Google ad popped up that advertised a RT flight to Tokyo for $808 through CheapOAir and gave their online address as contact information. I couldn't find the stated fare when I used their homepage so I called their contact number. My call was answered by an extremely rude man who insisted he couldn't help me unless I could tell him the exact site I had seen the ad on. So, I located the site again and called back. Again, the man I spoke with was extremely rude and insisted that the tickets must have already sold out. He did not have any knowledge of the advertised special, how many tickets had been available, when the special had been posted, etc. In short, he refused to provide any information relevant to the supposed offered fare.

It started with me going online finding tickets for a reasonable price for myself and granddaughter who is 4. Called in to speak with the agent. He argued me down that I did not see the tickets I wanted to purchase. Even though I gave all the info about the flight he argued I was mistaken, almost had me convinced, but I was looking at the computer while talking to him. He hung up on me. I looked again and those tickets were gone. So I called back and got a pretty good CSR. Booked flight to New Orleans on American Airlines. If I can help it I will not fly that airline again. (Period)

When I booked with Cheapoair, it seemed like a basic online travel agency. Nothing made me aware that it was a fetish site for indulging people with masochist cheapskate fetishes. I get that I can be a bit dense sometimes, but the name Cheapoair is borderline normal enough in the range of strange names for online businesses, that I really feel like a clue or two more about the site's nature would be called for. These folks are here to fulfill peoples' weird thing of being punished for trying to spend a lot of money. If you are actually looking for travel services look elsewhere! But if you get off on submitting yourself to prolonged punishment for trying to buy a service they're right up your alley.

After I called customer service three time and was cut off. But please answer my question. My daughter booked through cheapoair from travel from San Diego to Boise r/t. This was 2 months ago and when she got to SAN Alaska air canceled the flight. I had to book her on SWA and the AK flight was canceled by the gate attendant and she told my daughter to contact Cheapo for a refund to the credit card used. She did and did not get a satisfactory answer, so I talked to an agent at Cheapo Air about a month ago and they said the refund to the credit card would be forthcoming soon. It's been two months now and no refund has been made. Cheapo claim they sent it. I got them on the phone again after 33 minutes and was transferred to billing where I cannot get through or get cut off.

Never again will I book with CheapOAir and I've been booking with this company for years. This is the biggest scam of a company I've ever come across. First of all I had to cancel my $415.00 flight due to mandatory military duties that came up and I got a credit with a $200.00 termination fee (I get that). When I applied the credit they said I owed an additional $350 to fly for 1 HOUR from Sacramento, CA to Los Angeles, CA. So I would've had to pay almost $800 to fly from Sacramento to LAX, CA. That is ridiculous! They have no sympathy for cancelled flights, no discounts and on top of that I got hung up on and the worst customer service by somebody that hung up when I asked for their name! Your policies are very unforgiving and this company will never get another dime from me again.

I recently purchased tickets from Cheapoair. I found additional charges on my credit card after initial purchase. I then looked on website and found the same trip (same plane, etc. ) for a fraction of what I originally paid. I was told that I could not change and if I would, it would cost me $250.00 a person extra. I have talked with three people. All of which told me there was no one else I could speak with. Is there a "Higher Cheapoair Complaint Person" that I can talk with. Preferably someone that I can understand and not have to keep having them repeat themselves. I am very UNHAPPY with this purchase. I have spent $3,000 on 4 tickets.

When booking a flight online the dates I entered were not the dates I received. The dates showed up after I paid for the flight. The website is misleading. When calling to rectify the rep could only give me my dates for $100 more! While searching online while we spoke I saw the flight on Jetblue for exactly the amt I originally wanted to pay! Had to pay $20 more for different dates, cutting our trip short by two days because I was locked in with Cheapoair!! Same airline, more money, less vacation. Will NEVER book with Cheapoair again and neither should you!!

We booked a flight to Brazil on Cheapoair. You know the saying, you get what you pay for? Yes sir, you do. We haven't even gone on our trip and already we have had 4 schedule changes. When attempting to accept the change, it will not go through. The most recent change, we were not ok with and didn't want to accept it. I called Cheapoair and was told there was nothing they could do, call the airline and "we advise all of our clients to book travel insurance". It sounds like they are getting rich off of screwing people out of their travel arrangements by selling them insurance on their site. I have never in my life had this much trouble with any third-party. So much back and forth!! I will NEVER book another flight on Cheapoair and advise others not to either. Book with the airline or a more reputable third-party.

When I selected my flights on CheapOAir.com, I was informed that I would have my confirmation email within 1/2 hour. I waited over 12 hours, then contacted customer support. Was told it didn't go through because of my credit card, but I know that's not true, so I pressed for the real reason. Then I was told that the price was now $50 higher from the time I booked. I immediately told them to cancel - I don't like that game. Went to Orbitz, price was locked in as soon as I booked, and it was a done deal. Now I get an email from CheapOAir.com that charges or authorizations made to my credit card will be released within 7-14 business days... I thought they said my charge didn't go through? Just a bad experience - hope I'm not getting screwed.

Cheapoair did come through and honored the price that we originally book the flight for. This was helpful in that the company did work with us, but the frustration that we went through and the amount time that was wasted to get this resolved is hard to get back. I have increased my star rating by two additional stars just because of what we went through, but I am satisfied overall of the outcome.

These people are crooks. Bait and switch. Booked a flight and was given the wrong date. I am super anal and meticulous and have booked many flights. Screwed out of $295. Been on hold for awhile, was told it would be 3-4 minutes. Looking at the reviews........ Better Business Bureau is my next stop. Don't make this mistake!!!!!

Booked tickets from Seattle to Newark and got the Booking confirmation. 4 hours later and the website still says "Ticketing In Progress" and have not got the Ticket Numbers. Called the Representative and told them that I need to book other onward tickets and hence I am blocked. I was told to wait and will get the email. Still No news or tickets.. I am thinking about the worst case scenario and never going to use Cheapoair again.

Got an email that our Europe IT changed drastically and needed to "accept" via a link (that does not work!!!) or will lose reservation & several thousand $s! Held 4.5 hrs yesterday trying to tell them needed help (as it said to do b/c link not working), then finally sounded like was going to connect but instead cut me off/line went dead. Currently been holding over 2 hrs as I type this. #s they provide for airlines are for different airlines than listed AND just have automated help. Suspect they fraudulently force people to lose their reservations by not "accepting" the new IT then resell them.

I booked a trip to Turkey on Cheapoair, and due to political tensions, protesters etc, I tried to cancel. They told me sorry that there was nothing that they could do. I would have to travel before July 23, or be out of luck. Even with insurance, I probably will lose $1500. I am waiting for a response from the insurance, but they say that it is likely that I'll lose the money. I have traveled the world and have never had something like this happen. Everyone has the same story, imagine all of the $ that this company is making on people not traveling. This is a definite scam, and I will go to the BBB, and the TV stations if necessary.

My sister and I booked our vacation - Kauai, Hawaii thru these guys. Why they did not book us directly from LAX to Lihue was unknown, but ended up spending 7.5 hours in the Honolulu Airport because Island hop flights planes kept breaking down. We tried unsuccessfully to change back to Hawaiian Air (we flew over on Hawaiian Air). DAA! Return trip not much better. We did not trust the Island hop so we went to the Lihue airport earlier. We changed to a 2:20 flight, left at 3:30. It was one hour late. Our regular flight was at 7:30 with connecting at Hawaiian Air at 10:30 with only a 1.34 hour wait in Honolulu. 7:30 flight was two hours late and we would not have made our connecting flight. We would have been stuck in Honolulu until we could get a flight back to LAX. We made several attempts to work with Cheapoair and was continually told not their problem. We wanted to let them know that the Island hop company was not reliable and not to use them. We tried to switch to a direct flight in Lihue onto Hawaiian Air but OMG extra extra $$$. What a mess!

I booked a flight from Lima to Cuzco on Star Peru. When printing my e-ticket, I noticed my first name was spelled incorrectly (one letter). I contacted customer service in April. They told me they submitted a request to the airline to change the name over a week ago. I was told to wait 4-7 days for a response. I waited 8 days. I called today (5/15) and was repeatedly assured the request to the airline was submitted and I need to wait 2 more days. Seriously? I read one of the complaints on this website that sounds very similar. My flight is next week. I have my doubts they are really working to resolve this issue.

This is quite possibly the worst ever experience I have had online. I booked a fully refundable ticket through the website. The idiot on the other end confirmed that the ticket was refundable. A week later I call to cancel the ticket and was told that the ticket was NON-REFUNDABLE. My goodness. The wait times online are beyond ridiculous. I have not experienced a more irritating call-center service than this one. I'm surprised that this service exists despite there being plenty of other services.

Every person I spoke with was absolutely rude and sarcastic. I got charged for my flight correctly which btw has a fee for booking with them over the phone go figure. I felt pressured to reserve a room which looked ugly. The operator didn't even have an interest in helping me. He couldn't wait to move on to the next person showing me super cheap dirty rooms.

I was searching for tickets via Hipmunk from SFO to GVA and theirs came up the cheapest at $1616 per person. I entered all the information and hit submit. Lo and behold, the total came up to $30,000 ++ at $4k each person. I immediately called their 800. They helped me but they could not get the same quoted amount. They were charging each person $100-$200 more which is a lot due to the number of tickets. Finally, after almost 3 hours on the phone, someone was able to help and we finalized the transaction. It was 2 am my time so I went to bed.

After doing a search online for prices, I went to book a flight. The website kept coming back with an error that I had not entered a valid birthday. I called their customer service 1-888-** number for assistance. The man told me that there was a glitch on their website so he could book the flight for me. He came back with a cost $200 more. He said the flight was no longer available. I did the search again as I was sitting in front of my pc and said it was still showing available online and told him if it was no longer available why would not the site just tell me that instead of saying that I entered the birth date wrong. He said he'd find the flight and help me with booking so he looked up the specific flights and found them. After finding the correct one for the right base price, he said he couldn't give me the travel insurance for the same cost as online, giving me a cost that was still almost $100 more than what was the final price online. Hours later, I still see that flight available at the less expensive cost and yet I can't book it.

When I booked my flight I was all excited and when best price showed up I bought it. Unfortunately the best price was for different dates and when I called to complain or get changed they said tough luck. I said they should alert you that it's for different dates but they didn't care and wanted to charge me another $300.00 to change. Luckily I was able to move my reservation for the condo I had already booked as they were much more flexible. Since my booking Cheapoair has changed my flight twice. The most recent as two days ago and I leave Wednesday screwing up my rent a car times. I travel a lot and have never run across this. Thought I'd give them a try but my bad. NEVER USE CHEAPOAIR and book directly with the airline. If it wasn't my honeymoon and I'm willing to let it go this would have tainted my trip.

My family booked 3 tickets from Paris to Kolkata to assist to my wedding for a total coast of $2385. Unfortunately my wedding has been cancelled for personal reasons. This is a very expensive trip for them therefore they bought non refundable tickets as nobody thought the wedding would be cancelled. My parents decided to go in India to visit anyway as we knew we would not get back 3 tickets. But my sister is a waitress and she cannot afford to do this kind of trip if this is not for my wedding. She has been saving for several months. I asked Cheapoair if they could make an exception and at least refund my sister flight ticket but no one cares and no one wants to do anything for us.

So I just booked my flights through Cheapo from YYJ to BNE and it costed me $2400. After the fact I found out my sister is pregnant and needed to change my flight to get home sooner. I told the agent this in the very beginning of our conversation. So as he was looking into flight changes he quoted me $1400 extra so I said no way. He then came back with a price of $600. That still seemed too expensive considering I've already paid $2400. So when I said no again he noticed I had purchased the insurance and told me it would be covered. He literally talked me into changing it and of course thinking I would get a refund from insurance I agreed to change it.

I booked my flights for Canada (up to 1407.20 USD) and I've just received an email in which they stated that they could not issue the tickets at the original price, and that it has been changed due to airlines. Also, they said that on their database they found an itinerary(exactly the same as before) at the same price!!!!! Now they say that if I want I can get the flight at the new fare or cancel the flight without any cost for me (except, I guess, the money they already charged to my debit card, 1407.20 USD, without buying any ticket). The email is pretty ambiguous as well as the terms and conditions, in which they say that TICKETS are not refundable, but I did not have any tickets, therefore I pretend that at least they let me pay the difference with the new flight and that provide the ticket as soon as possible...

I just finished wasting my time going through the choices to book my family dream trip to Australia - chose flights for the four of us leaving on Qantas from ORD to MEL with a connection in LAX. Total trip time each way (including layover) was about 22 hours. I entered all four of the passenger information, promo code, chose trip insurance. Price came to $1624.00 each plus $94.xx for trip insurance, promo code took $25.00 off. Right when I started to enter the Billing information, their system flashed a window saying my session had timed out and I needed to reload it. (Funny - how does it time out when I am typing???).

I hope my experience here helps to improve CheapOair.com customer service. Billion thanks to Consumer Affairs for their support and prompt response.

I made a change to a reservation I made some months ago. I made this change on Friday 5/2 at around 9:30pm. I did not have to wait too long to speak with Shannon. She made the process seamless and changed my flight. She informed me that I would receive an email within 24 hours confirming the change. I have not received anything at all and it has been four days. I have been on hold for 50 minutes and also waiting for a supposed person to "chat" with as well. Mind you, I've been kicked out of the chat once already.

I booked a round trip ticket from GDL to INDIA. Due to personal reason I had to change the return itinerary alone. When I called the customer care after 30 min of hold I got a person and he tried for the other itinerary for return. He tried and said it’s not possible to do it. So I called my company and asked them to book the ticket alone with my family itinerary. The support person said he can do a complete refund on the round trip ticket for approx $1900 instead of $2110, said there will be a cancellation fees. So I booked another new ticket, there was some issue with my credit card so booked the ticket next day morning and called the customer care to cancel the round trip ticket.

Hoping to get to ND on Wed. for 1st interview after graduating this past weekend as a petroleum engineer. Secured a ticket for Wed & paid for only to realized that my traveling date changed to Tues. All efforts for a refund only yielded $23 instead of $436.

I booked on CheapO to fly from Honolulu to Kahalui (Maui), where I had planned and paid for accommodation already. I was to depart on April 18. When I got to the airport, I found to my shock and surprise that Go! which was the airline CheapO had taken my money for, had been out of business sometime. Much worse, CheapO had sent me confirmations the day before about the Go! flights so I had no warning till I got to the airport.

I tried booking a flight online and in the process the server froze and I couldn't log back in. I was concerned whether it was booked or not and if my card was charged so I called cheapoair. They answered right away and the rep said he didn't see anything booked with the name I provided so he offered to book the flight for me. I gave him the information. When I arrived at the airport I had two different reservations with the same name. Cheapoair had booked two tickets and charged me twice. I called cheapoair right away.

I am presently on hold to Cheapoair - 35 minutes so far. I have just read the reviews written by others. I am very concerned that I will not get on the flight I have booked and I will be out $200. I cannot believe I might have been duped!

We were looking online for flights in Brazil during the World Cup. My friend input some of his details including contact number. We must have been looking at the Cheapoair website, as suddenly they phoned to ask if they could assist with the booking. They were very persuasive and we booked 4 flights. All was ok until I checked the airline operator TAM website using the TAM booking reference. Of the 4 flights, the first was departing 12 hours earlier than booked, the second 2 hours later, the third was supposed to be an hour direct flight but was indirect with a 10 hour stop over, and the fourth flight didn't exist still all.

Cheapoair mailed me and gave me a refund of $100 which was their fee for changing the date of the ticket, I also asked then to give me a full description on how they charged me and they did. Problem is solved. Lets see when I get my refund. They just need to improve the customer service and all would go good.

After being on hold for over an hr each time we were disconnected. We're told they needed credit card to hold tickets and would not charge the card. When we called back, they ran card thru and also charged the correct card. Now being negative over one thousand dollars in account our savings acct is drained. We were charged over three hundred dollars in fees. This is unacceptable. He promised the card we gave him would not be charged because we knew the money wasn't in there. He also told us it would be voided and it hasn't been. We are sick over this, having three small children and not any money for groceries now. Our savings is gone. Please, we need help.

Update: A manager from CheapOair called me regarding my blog review. After lengthy discussion & a chat with his super, they have stated they will reimburse me for the extra cost we paid for the additional tickets we had to purchase for our flight. I appreciate that a rep contacted me & was willing to discuss the situation & make things right.

Booked my roundtrip tickets on 4/30/14, got confirmation email with confirm number from the airline and E-ticket number. Credit card was charged same day. The next day I called up the airline to select seats and they told me the agent (cheapoair.com) cancelled my booking and its no longer in their system. I then called cheapoair immediately. To be exact, I called on 5/1/14 at 10:55AM and spoke to their agent Ridhi after waiting 40 minutes on hold who then put me on hold another 20 minutes to transfer me to her Supervisor, Roland. Roland tells me a software glitch caused the ticket to get cancelled and they'll work to fix it but I should call around 9pm that night.

I have booked with Cheapoair before with no problem and the lowest fare I could find. However, my recent booking needed to be cancelled because of date conflict. When I called the customer service to cancel my flight, the representative offered me to change the date at no extra charge. I was on their website checking the prices while I was on the phone with the rep, and I found the new reservation actually was $200 cheaper than my original reservation, but the rep insisted the prices are the same. Since it was within 4 hours of booking, I could cancel the reservation with no penalty, I thought I would just cancel the original reservation, then rebook the new flight online myself. The rep reluctantly agreed. Then things started getting interesting.

I booked an airline ticket for 3 on April 29 through Cheapoair. Few hours after the booking I was informed that I need a US Transit visa for any flight that is having a stopover in US (and the flight that I will suppose to be in will have a stopover in LAX). Realizing that I don't have enough time and don't want to get a fuss on greeting the transit visa, I called Cheapoair right away to see if they can find a flight that won't be stopping over to any country that need a visa. After waiting for nearly 2 hours, the customer representative told me that he found an alternative flight but I have to pay $US300 plus for each passenger and with different date of flight.

After constant exchanges, a representative took their time to help bring this issue directly to the billing department. Very soon after, my second charge was refunded. I am thankful for the time they took since I've been busy with school.

Booked a RT ticket for my mother-in-law a while back. While she was able to complete the Departure leg of her booking, she was unable to do the return. Two weeks prior to her return date we called to try to change the date, as we had purchased the insurance. After being unable to get anything change for less than $500 dollars for several different dates, I just gave the agent two WHOLE months for the return date. After over 1 hr on hold and back and forth, the agent found a date at about $300 difference. Problem solved! NOT!

I booked a flight to Australia through Cheapoair.com. When received the confirmation email, my name was spelled correctly in the greeting but was misspelled on the ticket. I contacted them to get it changed and was transferred many times and was hung up on several times. When I was finally able to speak with someone, they said that would send a request to the airline to get my name changed and I would need to call back in 4-5 days. I waited those days and then called back. They then said that they were still contacting the airline and I would need to call back in a couple of days.

People!!! Let it be know that writing here and other places DOES work. Although I escalated my complaint with Cheapo internally yesterday it was my post on this site that drew their attention. They DO MONITOR THIS POSTS.

I booked a flight to S. Carolina and was advised that I had "enhanced seat assignment." When I got to U.S. Air, I was told that there were no assigned seating with 3 party booking agents - EVER. In order to get my seat back, I had to pay $93 each way to U.S. Air. When I called Cheapoair, the customer service rep, who could barely speak English, kept offering me another seat not understanding what I was talking about. When she finally understood that I lost my seat assignment, she said that it was the first time she had ever heard about this happening. I asked to speak to a supervisor and was told I would get a call back in exactly 1 hour - it's been 3 days so far. When I tried to write a complaint, the Cheapoair site has it completely blocked for complaints. It costs more in aggravation than you will ever gain in money from this site.

I'm writing this review to register my utmost anger with the Cheapoair and hoping that our Attorney General DO something about it. I booked a flight to Australia on Apr. 2nd at 1700 hrs (pm) and cancelled it on the following day at 0745, Apr the 3rd. Was told that I will get my refund in 3-5 days, never happened. I called and called, on hold for hours. Agents from around the world answering with a distinct Indian accent. NO HELP from anyone. NO answer from Billing. Kept on hold for hours, STILL Waiting. "Refund status in progress," (Cheapoair website) saying. Today is 04/22/2014. No one at Cheapoair takes responsibility for the company's action. Please check the Consumers Affair reviews on Cheapoair's CEO. You will get educated very quick about this company.

Air Canada had a good refund policy of full credit with cancellation fees but Cheapoair do not. They take all my money, do not give credit and they argue with me when I ask for it. They don't mention the cancellation policy until I complete the purchase. Very bad customer service. I can't believe they are still in the market.

I spent almost 2 hours on the phone and finally reached the person and did not get any solution. All the representatives are reading their usual scripts, and I wanted to talk with a manager and guess what by the way, person held me for a few more minutes, told me no manager or supervisor are available now. What kind of customer service is this?

Rec'd email on Flight I book 10 mos ago that stated flight had been cancelled. Only way to contact is through a phone number. On hold for one hour. Person I finally spoke to did not speak English passably. Lied to me & told me flight was cancelled & I had to change my dates. Checked with airline, flight not cancelled. Only 8 min time change. But they cancelled me anyway. Have had to call 3 times. On hold 1 hr. each time. Will never ever use them again. Avoid at all costs. Not worth few dollars you save.

I have used many online travel websites and this was my first time with Cheapoair. I was unable to get the times I needed with my usual companies, but Cheapo had enough seats at the times I needed to fly, so I decided to book with them. The day before our flight they sent me an email saying the airlines was changing our reservation to that day, instead of the next day which we were supposed to fly out. I tried calling them to find out what happened and to get a new itinerary as I could not fly out the day they changed me to, and I literally sat on hold with them for 7 hours before we got someone to help.

Thank you for clearing up this duplicate charge of $395.50. My sister could not afford to have her tickets duplicate charged. It was very scary for her. I will update your rating for the quick response you provided to me. I would have much preferred to have handled this by calling your company but nobody would pick up the phone for 2 days. Message said higher than normal calls. Your company has to fix that problem.

They cannot confirm your tickets right away. They may or may not be able to get tickets you think you just bought when you click "Confirm". I don't know what the scam is, but their service is very misleading, if not just totally **. I thought I bought tickets and then a day later, I found that I did not buy tickets. So now I have to buy more expensive tickets because the price went up. Save yourself the headache and buy through Expedia or Priceline or a reputable agency. This company should be investigated for fraudulent sales practices.

I bought my ticket with relative ease but the problem occurred after buying the ticket. I had a fall which resulted in knee surgery. Now I would need airport/airline assistance, when I traveled. So I tried to contact CheapOair, which was frustrating and fruitless. Firstly I tried calling. The automated response told me to leave my phone number and I would be called back. That was two weeks ago and no call back. I called the airline directly but was told the travel agent should make the arrangements. So it was back to CheapOair.

I just made reservations and when I received the confirmation, the return time had been changed. I am so mad because I immediately called them and the agent said he could fix it for a fee of $140.00. I said that is ridiculous because it was not my fault then he offered to fix it for $109.00. I said, "If I cancel it, there are no fees, correct? None at all, right?" He answered, "Yes, there are no fees." I said, "Then why wouldn't I just cancel it and make a new reservation since there are no fees?" He said yes, I could do that. So I canceled it. The agent said he would send me an email confirming this and my refund would be credited in 6-8 days. It's been a few hours and no email yet. So then I got worried and googled "Refund problems with CheapOair". WOW, there are a lot of complaints and many complain about the same thing as me as far as wrong dates and times on confirmations. I called again to see about that email confirmation but I have been on hold for 1.5 hrs. They are not answering. I have a really bad feeling about this. I already contacted my credit card company. Not sure how this is all going to turn out but I have a bad feeling about CheapOair!

This place has the worst customer service I ever encountered in my life. I think the call center may be located in several countries. But their main operation is in India. I am very familiar with Indian accent and it seems like this operation is concealing their employee's true identity. It is impossible to have a call center in India say for example of 200 people and ALL of them have typical Western name (like Johnson, Jeremy, Eric, etc). The employees are extremely careless and not trained well. They enter incorrect name of passengers that can make a big hassle and waste of time for passengers like my family. They charge amount sometime without your consent. Worst part is they are absolutely not apologetic at all for their mistakes! I hope this operation gets shut down.

I was overcharged on ticket changes twice. It took a long time to get the first overcharge reduced by $500. Then the changed return ticket (cost $700 extra) from China was tied to a long layover Virgin Airline domestic return and I was quoted $180 for a substitute ticket I obtained on my own for $109! Most of their CS agents are from other countries and don't speak good English or give a damn about your needs. Very little is "cheap" about CheapOair!!! Definitely will not use again.

CheapO has responded to my concerns, which I posted here, their Facebook page, their customer service department, and two other online complaints resources. In fact, I received no fewer than three responses to my postings, but I dealt almost exclusively with Mr. Ruben **. I believe that CheapO's handling of the matter in the person of Mr. ** was swift, professional, and respectful. I consider the matter fully resolved.

I mistakenly used an incorrect last name on my granddaughter's airline reservation. When I contacted CheapOair to give the correct name, I was told I would have to change 4 reservations with the same booking number or lose the money I paid for the reservation. I was charged $560 and put on a less desirable flight.

Cheapoair is the biggest scam that has not refunded my trip I cancelled. I tried to talk with customer service many times which takes 50 mins to reach them. I lodged 5 complaints and appeals but no response.

Firstly, CheapOair's website form did not work (would not accept a valid date of birth as valid), so I had to ring them up. Secondly, CheapOair staff noted my email address incorrectly so that I did not receive flight booking confirmations, so I had to ring them up. Thirdly - when I found out myself - that I had to organize and pay for baggage handling separately, CheapOair GROSSLY overcharged me. CheapOair charged me 50 pounds per bag!!!!!! And said it would cost me more if I waited to organize it at the airport.

Wow, at first we were impressed with their easy transaction. Because it was a cheap flight, we decided to just book it before it ran out because it said "NO FEE 24 HOUR CANCELLATION for Singapore Airline" and we call in that afternoon just to cancel ONE ticket out of two. They say "There is a fee." Why? Because that isn't their rule, it is the airline rule. SO WHY DO THEY HAVE IT IN THEIR WEBSITE IF THEY'RE NOT GOING TO FOLLOW IT. And that is not all. They said, "We'll just cancel it with 25 dollars," and then another agent gets with me and says, there are more fees, making up their own rule. So basically they say 25 dollar fee to cancel but it is actually $100+.

I made a reservation through CheapOair close to Midnight. Approximately 8 hours later the next day, I saw the flight that I book was not the time I booked. I contacted CheapOair as I would have a 3-hour layover rather than the 50 connecting which I booked. The rep told me that I did not select the flight I thought I had and said it would be $44.95 to change the connecting leg of my trip. I agreed as that was reasonable. When I check my bank statement, I was charged the original amount of the ticket for a change which was $265 which I did not agree to plus the fee to change it. The bottom line is it cost more for a change than the original ticket which a fool would not agree to. Called CheapOair, was transferred, on hold until the call dropped. Called back; was routed to a voice mail and cannot get resolution. Because I am in a travel status, I had to call my bank and dispute the charge. I will not do any future business with CheapOair and you should not.

I should have read the reviews first! When I booked a ticket with them, they sent me a confirmation with an erroneous airline booking code (not enough digits). Airline won't acknowledge the reservation. I tried to rectify it through their online customer service form twice - no response. Sitting in the queue for online chat for an hour on two separate occasions - dropped me from the queue both times. And over an hour on hold with dial-in customer service - I'm still holding. I'll have to dispute the charge through my bank and buy another ticket elsewhere. DON'T USE THESE PEOPLE TO BOOK YOUR FLIGHTS - RIP OFF AND MAYBE FRAUD.

After our flight was cancelled by the airline, we tried calling, emailing the really "Cheap" O air. After spending over an hour on the phone and being passed through several Indian agents, and making us wait and wait, they hung up! The only way to email them is through their own web page. But again they will not answer. They also do not respond to their own call-back option. Unfortunately the airline cannot change or refund the ticket since it originated through CheapOair. We have placed a charge despite through American Express.

I have reached for customer service for a question for reservation and waited for 57 minutes for someone to answer and they couldn't handle my situation properly and I have requested to connect to the supervisor and the agent said it's going to be 3-5 minutes and I have been waiting for 50 more mins and STILL WAITING... This is ridiculous customer service. I have spent 2 hrs of my time waiting on the phone WITHOUT ANY ANSWERS...

Everything was fine for about a week. We had booked our flights to Brazil from NYC for vacation. Then the airline did away with the flight. They put us on the flight the day before, but as we could not leave earlier, decided to "communicate" with the CheapOair our problem. Now I've been on hold with both CheapOair and TAM multiple times (needless to say it takes 45-60 min for someone to pick up the phone), with neither wanting to take responsibility for placing us on a flight we can take.

I feel upset even having to write about this. I spent no less than 4 hours on the phone with 'Cheapo' the day before yesterday. I needed to cancel a flight they had booked with LAN. I was assured by two different operators that if I cancelled, I would have a full credit with LAN in the amount of $1,029 minus a $50 change fee, and a $150 reschedule fee. The operators told me I could hang up with them and immediately call LAN to rebook.

My daughter while enjoying Paris missed her flight home. I purchased a return ticket using CheapOAir online. All went well and I notified my daughter but when she went to the airport terminal the next day and was told the ticket had not been paid. I gave her my credit card info while she was at the gate but they said they couldn't do it now. So she missed her flight. I turned around and using CheapOAir again purchased another ticket for the following day. That went through as well. But I called their customer service to make sure everything went without a hitch. The gentlemen said it was a credit card company problem and said he'd transfer me. The girl who answered (not my credit card company) told me to stop asking so many questions or she wouldn't help me. What? I told her I had purchased a ticket before and my daughter wasn't able to board and that I had bought another ticket and was worried I might have made a mistake.

Company eventually respected promise of 50% refund. We still believe a reservation cancelled 4 months in advance, within 24 hours of booking it, especially as it was one of 9 purchased for our humanitarian mission, should have been fully refunded. And we're wondering why we had to wait a year, and publish a complaint, to receive this partial refund.

Go with a travel agent. They'll get you as good a deal and actually be ale to help you if you need to make any changes. Cheapoair notified me by email that the airlines had changed my flight, but did not tell me what the new flight times would be(!) When I tried to click the "Accept/Reject" button to (hopefully) Reject the changes, their website was broken, informing me that "they'd already received my acceptance of the changes" (BS!!!) When I called Customer Support to try to reject the changes, they kept me on hold for over an hour, and kept transferring me to "other departments" who would theoretically help me. Finally they just disconnected me. I will never, ever, ever do business with this company again. They totally suck.

I had a R/T flight from Manila to Bangkok for 5 people. About one month before the flight CheapoAir started sending me emails with an optional return flight. But the return flight didn't work for us due to plans and hotel reservations. So, I never selected the change. I knew what the problem was - they overbooked the flight. But they never admitted to that. Four hours before departure I get an email stating the return flight was changed to the following day. I read this email while at the Manila airport. So I went the airline office (Philippine Airlines) to get the flight changed back. They told me no changes or alterations are allowed. So, CheapoAir will not only change your flight, but they also live by a double-standard. Luckily, our return flight to the USA was not on the day of the Bangkok-Manila flight or we would have missed that. That would have been a huge PITA. Needless to say, I have attempted to call and email Cheapo - their customer service is non-existent. Fail. Fail. Fail.

Try to contact the billing department for the past 2 days now, just the answering system put me on hold. I bought flight ticket which was sold at $643.50. Now on my credit card they charged me $755.50. This is bad website to get ticket from.

So this happened: I bought a flight ticket. Not a big deal right? Well, it turned out that I needed to change my flight dates. I've been on the line for 2 hours and 8 minutes so far, and still haven't achieved anything! This is being a horrible experience. Please, please do not use this website!

Awful company. We booked tickets home from Vietnam to Australia with this website, who then cancelled our booking without contacting us, and advised us by email. We were in an area outside of mobile reception so we had no idea until we got back an area where we could check emails - a few days before our flight home. We tried to call them and attempt to fix it up, but wasted $5 and 30 minutes of our time on hold.

I have booked flights with CheapOair with no problems in the past. But when I had to change the date for my booking, they advised me to cancel the flight, get a refund and make a new one. They should have refunded me over 1,000 USD 6 months ago and I am still waiting for the money! They just keep on telling me the payment has been made when it hasn't. Shameful!

When I tried to book my flight online with "OneTravel", the final price was more than originally stated for the itinerary. I called the 800 number for assistance and was connected with an agent who tried to stall by asking me lots of personal questions. I thought that was really unprofessional and told him I didn't have time to chat. Meanwhile, he told me my flight was no longer available. I told him it was showing up on my computer and he said he could see real time bookings but I could not. I thought that was weird. Then after stalling for a long time, he did a bait and switch and booked me on a flight with a longer route and a shorter layover time for the same price.

The company resolve the issue by issuing a refund, and I was pleasantly surprised by how proactive and prompt they were.

I have been using this site for over 10 years probably once a year. I would just like to say that after my last experience with this site and your company it is my promise to you that I will never again book with your company.

Book a flight last fall and had to cancel it. They would not refund the money and charged a fee. There was also a $75 rebooking fee on a flight they overcharged me for because I was looking at the website for the airline and was overcharged about $75. I had a $232 credit and I still have to pay $150 for the flight. Customer service is very rude. Never again.

Called regarding a booking, asked to speak with a supervisor once the representative told me he would not assist me. After putting me on hold he picked up the phone pretending to be a supervisor. I asked again for his supervisor and he left me on hold for over an hour...

Too many hidden costs and fees. I could have booked cheaper directly with the airline and that included the cost of checking a bag but I paid more for the ticket and then had to add the fee of checking bags which they never noted anything about an additional fee until after I purchased the ticket. Wouldn't let me change it, hung up on me, and kept me on hold for ever! Company is a complete scam and I will never use them again.

I found this experience unbelievable, but when I went to Sunwings front counter to pick up my boarding pass, they initially couldn't find my name on the manifesto. After showing my boarding confirmations print-off, they came to realize that my first and last name was entered incorrectly (as a Joan, not John eg.) I had to pay a 50 dollar charge to have my name corrected. I doubt I'll be booking through CheapOair in the future; it was not worth my time or potential savings.

I booked two round trip air tickets to London from Chicago. Tonight I see that they charged me and then British Airways was charging me the same amount. So I called CheapOair to try and correct this. They hung up on me thrice. Finally they took my call and immediately gave me a "billing department" that was supposed to be open for another two hours. NEVER GOT THRU to anyone except British Airways who could not help. I will never again used CheapOair or recommend to anyone I know. They are rude, incompetent and could have prevented me from getting this upset. No one has to be going thru anyone trying to charge them twice for anything. NEVER AGAIN.

I purchased a round trip ticket from Albany, NY to Berlin, Germany. After I paid for this ticket I received confirmation from Cheapo. They left off one leg of my trip. I assumed it was an error on their part since I had all the proper documents and a paid receipt for the entire trip. My problems then escalated when I tried to discuss it with someone. I could not understand the people. They put me on hold many times and were very rude because I could not understand them. This trip is a nightmare because of Cheapo. Don't, don't use them. Be careful.

I booked a flight to Paris with a stop in Toronto, aircanada changed the first flight making it impossible to catch the connection. When I called cheapoair after waiting for several hours they told me there was no change in their schedule. After 3 weeks calling they actually updated their system and make the change of flight that suited me just to cancel it 2 days after. And now I have to do the whole process again cause their system won't show the actual schedule.They barely speak English. I have been spending the last month of my life dealing with this company. I will never ever buy any at cheapoair. THEY ARE A SCAM.

Bought 2 tickets from this rotten company so far this year, on the second ticket on Air France/KLM for international travel, all tickets for international travel sold by these airlines allow for 2 main luggage with 1 carry on, CheapoAir bait and switch on international baggage, after you have booked the ticket they send you an email advising you that you are only going to be allowed 1 main bag and 1 carry on. They flatly refuse to resolve their bait and switch and lied through their teeth to me on the phone and told me that it made no difference if I shopped the 6 new air tickets I required elsewhere. Caught me once shame on me, they won't get a second time, the next lot of tickets I will buy from a decent and honest company and not these miserable outsourced feckless detractors.

I booked 4 internal flights with cheapo air. For Jan - Feb 2014, three in Chile and one in Argentina. A website FARECOMPARE lead me to a choice of flights from at least four other agents e.g EBOOKERS and CHEAPOAIR. CHEAPOAIR offered good prices and quite often the most convenient flight times. I had no problems contacting the European helpline who confirmed the flights were booked. All four flights went very well. The only downside was being unnerved by reading bad reviews.

I bought ticket on a Monday. Got a call that required me to cancel the tickets 2 hours later. They did the cancellation and charged me a fee. The fee was deducted instantly and days later I am still waiting on the refund. Tried for 3 hours to get through to someone both on the phone and the chat line and never did. DON'T buy from these guys.

I originally booked a flight Aug 13 2013 from Baton Rouge LA to Ontario International Airport (CA). The reservations were for the week of Thanksgiving 2013. The quoted air fare was $638. I became ill prior to leaving and had MD excuses that I could not fly. I began notifying them well in advance of 24 hours prior to the flight. I was assessed $200 at that time for cancelling the flight and was then told $200 would be assessed again at the time of re-booking.

I booked with cheapoair for myself and my friend. We did the tickets online and realized the error in the name. We called and call and called...Two weeks before our trip. They did the same thing to us as others. We called from 2 cell phones and a house phone. They all were put on hold. I began asking names over and over...they also asked the same questions. I began to ask for the people who I had spoken to but no one ever picked up the phone. They said they would prepare a ticket but they had no idea if the airline would allow it...

We wanted to change the date of travel as it covers under travel insurance! We were waiting more than 60 min and to our impatient, we have to cancel the call. It always repeats same BS "our customer service representatives currently assisting others, thank you for waiting, please continue to hold". Their live chat will disappear just like that! But, I got a good customer rep who spent another an hour and half (?) advised me to cancel the Cheap Saudi Airline ticket because of "missing flight connections". So when an airline screw the schedule it does affect the travel agents too!

Update : I was offered an assistance from Chapoair. Although I finally decided to book my flight from another company, I have to admit that Chapoair were helpful and willing to solve the problem.

I purchased tickets for my family with the cheapoair last April of 2013 for Dec. vacation. But due to school requirements, my elder son need to stay behind so I rebooked his ticket. I paid an additional amount of $770.76 USD. The next thing I know my son don't have a ticket nor schedule of flight. The company refunded that amount and they were able to book my son for Dec.16, 2013. They said it's their fault so I don't need to add an additional amount. After that incident I made sure that my son's flight has no problem. I confirmed from different agents till the time of my own flight which is Nov. 28, 2013. Dec. 16 came and my son was in the airport of Edmonton. When he handed his ticket to the personnel of air Canada, the person told him that his international flight is ok but his ticket to Vancouver was cancelled.

After numerous email going back to mid January 2014 and waiting for 6 weeks after I was told the refund had been authorised - I HAVE RECEIVED A CHEQUE IN FULL PAYMENT TODAY !!

My bank account is overdrawn and I do not have access to my money/account because Cheapoair charged me twice for the same $748.00 ticket (total 1498.00). I reported the second charge to my bank within hours but they would not help me. They wanted me to contact Cheapoair and have a fax sent to them from Cheapo stating I should only be charged once. I spent 8 hours overnight on the phone trying to reach someone in billing at Cheapoair. I was repeatedly put on hold and disconnected. I also left several e-mails and never received a reply from Cheapoair.

On 24 of Sep 2013 I bought via Cheapoair ticket from Porto Allegra Brazil to TLV. When I was looking for the ticket I was looking for the shorted flight and I paid more for this. From Rome to TLV every thing went smooth. On 11 of Feb 20 hours before my flight I got email that my flight will be delayed on day. This was unacceptable because as a family with 3 children we already fix our budgets and we were ready to flight back. I know that thing can go wrong, but this case was really non-professional treatment from your agency

I booked my flight and car and hotel through CheapOAir. I checked all three of my bookings for the dates I wanted to schedule my trip before I agreed to the price. When I got my confirmation the return flight was incorrect so I called and talked with someone from another country and he changed the date. He told me that it would cost 120.00 per person extra to change. I asked him why and he said because of the airline penalties and the change in airfare prices. I received a new confirmation 144.00 taxes and surcharges for rental car multiple booking fees etc.

Last week, I booked a one way flight from New Zealand to Australia on Virgin Australia. Virgin recently started offering a new class of ticket: saver lite. All others include a checked bag in the standard price. As I'd recently been made aware of this, I was sure to check the baggage limit before I booked with Cheapo. It blatantly said on their website: carry on up to 7 kg, first bag free, second bag for a fee. I was happy with that so I booked.

I booked a flight to and from Vegas for a conference. All seemed well until I got to the airport in Vegas to return home and my flight was schedule for MARCH 7. To change my flight it cost me $924! (In addition to the $317 I spent on Cheap-O-Air). When I look at my itinerary I now notice it was scheduled for March 7. However, I did not initially search to return March 7.

I made a mistake booking my flight. I called back to change it. The agent said the new ticket would cost $100 more. I told him I was looking at the new flight information and the price was the same. He said the computer is slow and doesn't show the updated prices. I said I wanted to research the prices and he told me if I did that there was a $25 fee for canceling. I rebooked for the higher amount and then went back to the site and booked the cheaper flight. I called back to cancel and was not charged this mythical cancellation fee. I am now waiting for my refund which takes two weeks. I will be making a lot of waves if I don't get my money back.

I booked a flight for my old and sick mother, who would be traveling alone from Mumbai to Riyadh and then from Riyadh to Toronto and her flight out of India was for the 2nd of April 2014. This is the first time that I have booked with Cheapoair and I have had the worst experience ever. Since the time that I have booked, I have been receiving constant emails (5-6 emails already) with regards to changes in my mom's flight schedule (in terms of waiting time at the airport ranging from 4 hours to 16 hours) and I have gone ahead and accepted the changes because I am not a person who complains.

My complaint has been acknowledged and I have received compensation.

These guys are moron and should not be in business. Booked a flight which meant to be $272 return each per person and they charge me over $900 bucks for two people. Send them numerous e-mails and there is no reply. Rings them and you hold for about 20 mins then they transfer you to their billing customer service line, you hold for about another 20 minutes and asked you to leave a message and no one gets back to you. Karma is a bitch, whats goes around comes around.

I booked a hotel through CheapOair. They used the credit card from some company in NY to pay for my room instead of my credit card. When I had to leave early the hotel was glad to refund my payments for unused nights. The refund would have gone to the company in NY. I contacted CheapOair and they processed the refund to my credit card then charged me $150.01 for the "service".

The worst company I have ever dealt with. Got the departure dates wrong and charged me for their mistake. The return flight was canceled due to weather for the return trip and they wanted to charge me $375 to change the date. I will never use them again.

We purchased tickets to San Francisco on United at a good rate, they called and said they couldn't get those tickets but could get a good price on Virgin America for $250 more, so I bought those. We received confirmation and a receipt. Plus our credit card was charged. When we arrived at ticket counter to pick up our boarding tickets, we were told that despite the receipt, Cheapo had not purchased the tickets. Therefore we had to pay full fare for four people which was $900 plus more than expected.

Be careful when booking with Cheapoair. I booked my flight and since I've web savvy, I'm aware of positive opt-ins for things, such as insurance. I declined it (my purchase shows that). The day before I leave, I see that I'm suddenly charged for $40 more, the insurance fee. I didn't visit the site, I hadn't touched my reservation since the initial booking. Customer service tells me that I opted in...uh huh... Be aware of what you're being charged for and don't let them get away with it. I disputed the charge with Visa and got my money back.

I just tried to book a flight on Cheapoair from Hong Kong to Auckland; price was 361.90 but the site had errors, so I went to chat. They tried to charge me 395. They said the price must have gone up. Quick web search and I found it for 362 (plus 2% booking fee). So I booked with Travelpack.com instead, their site worked. Yes, it was a little more expensive but the 395 had left a sour taste in my mouth. He did eventually drop the price to 375 and then after I said "No", he said they could do it for the advertised price but by then I had booked with the other company. Even if I hadn't already booked, I didn't trust Cheapoair anymore. Told the guy it would be better if they fixed the site rather than try to rip me off, he disconnected me. Awful customer service all around.

This is the worst experience I've ever had in my entire life with an airline company or agency. I booked a flight with full insurance back to Denmark (where I live) after Christmas, which had to be cancelled due to a family emergency (my father was diagnosed with stage 4 cancer). During the cancellation process, I was charged another insurance fee which I was told would "assure me no more fees" where if I didn't purchase the extra insurance I would have to pay a 100$ cancellation fee plus and airline penalty fee. Anyways I was refunded (which will take up to two months to get back in my account) 258$ - 100$ because of the fee of doing so on my 676$ flight.

United canceled my flight and I ended up dealing with CheapOair for 2 1/2 hours while they contacted United. They offered me a refund but wouldn't give me any details because they were concerned the details would change. Then they challenged me to find a cheaper flight on my own. I went from a direct flight to a 1 stop flight and was was put back on hold for the 5th time. I'm NEVER using CheapOair again. The call center in India was extremely difficult to deal with and I wouldn't wish that service on anyone.

I found my roundtrip flight (New York to/from Israel) on Cheapoair, and it was only a little over $900 which is awesome for that trip. The layovers on both legs were a nice 1.5-2 hours, and the flights TO Israel were Delta/AirFrance (they are partners) while the flights back to NY were both Alitalia. Stupidly, I only decided to Google Cheapoair after booking and was horrified by what I read--80% of these reviews are 1 star?!?! However, I noticed a trend in many of the reviews: people who had problems with the company after THEY, the people booking, made mistakes in the booking process. I thought, none of us can rightfully expect any company, let alone one whose name is CHEAPOAIR, to fix our mistakes in booking flights without facing huge penalties - that's the way it is on virtually any booking website today.

After booking a flight on their website, I received a strange call from a customer service person from Cheapoair. They said my bank would not authorize my payment, so then they started asking for strange details like what university I studied at, what I majored in, where I worked, could they know my work contact details too, etc. At this point, I told them I would get back in touch with them and hung up. I called my bank and they said that after this kind of behavior they will cancel my card and send me a new one, and I probably shouldn't do business with Cheapoair again.

My family flew to Tampa, FL airport during the week between Christmas, 2013 and New Years. We had booked airline tickets and a rental car from Ace Rent a Car for one week, both through Cheapoair. When we arrived in Florida and called the number provided for passenger pick-up, Ace said they had no car available then and to call back in one hour. One hour later, they still had no car and said to call back after 4 pm, 4 hours later. When asked if we were guaranteed a car at that time, they said no. This was despite having the reservation for over 2 months. I called Cheapoair, and they also called the rental car company and confirmed the information. He made it clear that we were on our own and that all we could expect in compensation was to be reimbursed our booking fee. They could clearly give a rip that they were not fulfilling the reservation and did absolutely nothing to help us in our predicament.

I started off on December 16 heading to Atlanta to get on the flight to Newark New Jersey Airport. Everything went pretty smooth I mean everything was set out and set up. My wonderful husband was very very kind and spend a lot of money on this trip. Well I got to New Jersey around 11 p.m. My luggage which was paid for all the way through south African Airways was not transferred to JFK because I was having to change airports and airlines.

I booked 6 round trip flights from Bogota to Santa Marta Colombia for March 20-23. My confirmation email showed it for February though. I called Customer Service and was on hold for 20min with no success. I emailed and they tried to tell me the fees to change were $345.12USD per ticket (200 for the airline and 145.12 for the new ticket). That is more than I paid for each ticket originally! I argued my case but they said they had screenshots of my transaction. I've already notified my credit card company of all this. Cheapoair said they will charge me $150 to cancel all the tickets... today... and refund my money in 7-10 business days. They suck... horrible service. Won't ever use again. Sadly, the rep that called me was very difficult to understand.

This happened to me twice. After I selected my flight, filled in all my information and clicked book it, they send a message saying, "Someone just booked the last seat." Two minutes later someone from CheapOair calls me and tells me they can get me on the same flight for $200 more.

Booked a flight on JetBlue connecting with Emirates. The JetBlue flight was cancelled due to snow but Emirates refused to re-book the ticket on the next available flight 2 days later without charging another $409. I paid it. Then got worried about JetBlue flaking out again and wanted to take an earlier JetBlue flight. Cheapoair charged $499 to make that change despite JetBlue offering the ticket for only $419 on their website. Cheapoair said if we didn't show up for the JetBlue flight, the WHOLE ticket would cancel. That should NOT happen unless JetBlue and Emirates are codeshare airlines, which they are not (if they had been codeshare, then the Emirates flight should have been changeable without a fee). Cheapoair are liars, thieves, scams, and ripoffs. NEVER NEVER NEVER use them again. We will be suing them for their misleading and misinformation.

i am very happy to report that this matter has now been resolved and i have been refunded in full. even though this matter has been resolved to my satisfaction i would not use this company again because of the difficulty contacting them and the slow response to a refund

The company contacted me promptly to discuss the matter raised in this post. I am confident that this matter will be resolved satisfactorily within the next few days.

I have requested several call backs, no call. I have called on several occasions and been cut off twice, I have emailed numerous times, no response. This company is impossible to communicate with. I do not know the consequences yet but probably the loss of my flight booking at over $1000.

I purchased coach tickets for a family of 4 three months in advance. 1st issue was inability to get return flight seat assignments after multiple requests - finally obtained the week of the trip. Given that the outbound flight worked flawlessly, the return flight - booked by Cheapo on a different carrier - was a NIGHTMARE. We couldn't obtain boarding passes online, at the terminal at the airport or at the counter with the airline's ticket agents because they said Cheapo did not use the correct codes. We spent 1.75 hours with two Delta agents who were wonderful helping us, but Cheapo would not correct their error, admit the mistake and only spoke to me when I called as if I were the airline rather than the ticketed passenger.

I was making a reservation from Amsterdam to New York City on British Airways, round trip was $860 and I received several confirmation emails but none included British Airways confirmation number. When called British Airways I was advised that no booking was made in my name. While on the phone with BA, I got a call from my bank asking me to approve a suspicious transaction, it turns out that Cheapoair.com was trying to charge me $1,200 for the $860 ticket. I advised my bank (AMEX) not to approve the transaction.

I would never book through Cheapoair again. My flight was cancelled last night and I never received a notice from them. Luckily I caught it on my own and made changes directly through the airline. This morning I received an e-mail from Cheapoair that confirmed my old flight which apparently Cheapoair still doesn't know is cancelled. Poor customer service in my opinion.

A major snow storm approaching and I needed to get my daughter off of Nantucket Island before it hit. Three hours on the phone and "chat" to move up the ACK BOS EWR itinerary one day. Seats were available on all flights. CheapOair representative first said that he could make the changes for $170 re-booking fee plus $75 difference in airfare. I knew those fees were ridiculous but I told him to go ahead and make the changes because my daughter had to get home. After several "did you get the change information emails?" he came back and said that he could not make any changes on a return leg flight because of "airline policy". Of course this is an incorrect and ridiculous claim. Jet Blue made the change for $50 which may be refunded because of weather and the fact that the original flights will probably be cancelled due to the approaching blizzard.

We were booking on Cheapoair and got a decent round trip airfare to San Francisco. However, we immediately noticed that the return date was not the one we intended to book. Whether this was user error or a system error on their end, we do not know. There were two of us and we were both checking our process as we went along. We tried contacting CheapO immediately and waited for almost an hour before we spoke to anybody. We were told we could not change the return date without paying an additional $600+ in fees. The total cost of our booking was $800. We tried to cancel through the airline and at first, they said they could change the return date, no problem but first they would have to check with an advisor. Once again, we were on hold for nearly an hour. The agent returned and quoted us the exact exorbitant fees that CheapO had demanded. We ended up booking a return flight on another airline. As a last resort, we tried once more to contact CheapO and see if we could get any kind of a credit at all for our return flight cancellation. Even though the flight departure was more than a month away, we were told that we would receive 0. Never again.

I purchased tickets as a gift for my mother and stepfather and wanted it to be a surprise. Because of this, I did not have a few meticulous details of my stepfather when purchasing the tickets (as it was meant to be a surprise). Cheap O Air ended up charging THEM a lot of money for making the corrections and NEVER responded to any of my emails or queries about this dodgy practice. Any savings that were achieved by using this outfit were overshadowed by the outrageous fees charged which are not at all commensurate with the "mistakes" that they claim you have made when booking. Very disappointing and will never use their service again... and would warn others not to either.

I called to reschedule just one flight so after to wait several minutes she told me that total fees will be $300.00. I asked why? She said because the whole flights itinerary must change which blindly I believe. I could just to buy that specific flight for no more than $200.00. Shame of you Cheapoair.