CheapOair Reviews

Never use this company. Full of cheating, customer service very rude!!! By mistake I booked two adult tickets at 11:00 PM. On the next day at 2:00 PM (well within 24 hours), I called them to make changes. I was told that I have to pay the penalty of $200 each because it was not on the same day. I was also asked to pay a price difference of $171 each. This means that I need to pay $742 for this change well within 24 hours. I checked their website and found that the new ticket is even cheaper. They explained to me that to change the ticket is different from to book a new ticket. Listen to me, never use this company!!!

I'm one of your best customer but just a little mistake that I made under 15 minutes you charge and I talk to the guy I spoke to yesterday. I filed to him he give me his word that he will forgive me. I believe him. I don't know he was fueling me the money he charged me is nothing but I filed you don't value me. Customer always right. I with you 2-3 times every year. At least give me grace for that. I love your company. I recommend my friends for you.

CheapOair did not alert me as to my return flight from DFW to TPA 24 hours prior to the flight to check in. Fortunately, I was able to contact Spirit Air and check myself in. But with no reminder from CheapOair I could have easily missed the return flight. The last booking I got to DFW roundtrip was through Expedia and they reminded me within 24 hours of the flight to check in with the airline. As a result, I may not use your services in the future.

Not happy. Rec'd itinerary but had to call to get confirmation. Your agent sent the confirmation and said E-ticket would be sent to me via email. As of this moment, no e-tickets have been rec'd.

I booked two tickets to London for $2688.70 including taxes and fees. When I got my credit card statement I noticed an additional $100 charge by CheapOair. I queried with customer support and was told that the first line of their script advised that the price charged included all taxes and fees. I advised them that they did not disclose that some of the fee was a charge by them (and not airport fees) - they said then repeated their script answer. I feel this is deceptive and that they should disclose that they are charging $50 per person for making the reservation. I won't be using their services again.

Hi. I have communicated with cheapoair regarding the below issue, unfortunately, still nothing's been done!!! I would like to raise to your attention that, in March 8th I did a flight tickets and hotel booking, and the transaction was made through your website and the cost supposed to be flight book number **, cost =£331.66. Hotel booking number **, cost= £210.15, which is total of £541.81.

It takes CheapOAir and an airline 2 business days to charge a credit card, but after 1 month and 17 days, still there is no reimbursement. Flights were cancelled early March due to a snow storm; planned to take a once a year treatment with doctors who come from out of the country. A supervisor had to take the call, and said to wait 15-20 business days for a reimbursement to be received. After 20 business days there was no reimbursement; called them, and there is nothing they would guarantee but a request for us to wait. Still at this time (21 April 2015) there is no reimbursement and no one wishes to respond. If it took 2 business days for the credit card to be charged, then it shouldn't take so long (common sense!) for a reimbursement due to a cancelled flight due to inclement weather. Missed that unique health treatment opportunity and would have to wait for another year.

I got a very cheap fare quote from IND to DEN for booking number ** but the actual charge was 390 percent in excess of the quoted amount on the paper ticket Cheapoair issued. When I discovered my credit card had the overcharged I notified Cheapoair on Mar 14, 2015. I was promised a refund in 7 to 14 business days. When I complained after 15 business days that it had not yet arrived, I was told it would be another 7 to 14 business days. It has now been over six weeks. I still have not received a refund. Today they want permission to charge my account another dollar before they issue the refund in 7 to 14 days!

My refund request has been approved on numerous times, but yet on numerous times there has been a delay on on my refund and the last 2 or 3 emails that I have send to CheapOair and person named **. There has been no reply on my refund. I have saved all the communication between myself and your service office in regards to my refund. What gets to me is that you keep requesting stuff that I have submitted then a month later or so you ask for the same information. This tells me that either you don't save the document per complaint or it is tactic of delaying the process and no accountability with the person dealing with an individual request or complaint. When will the refund be RESOLVED???

Error in initial booking. Leaving from Cleveland and returning to Akron. Corrected with phone call and an additional $27.

Great customer service.

I recently booked tickets online with CheapOAir. Upon receipt of the confirmation email I immediately noticed two concerns: 1) Confirmation stated that the ticket was not confirmed until booked with the airline and "there may be a price increase." 2) Although I very intentionally did NOT select the "Flexible Date Flight" when I booked the tickets, my confirmation stated that I saved $19 because I had booked a FLEXIBLE DATE FLIGHT.

I booked a flight with them for around 1200.00. After not being able to book a room during travel because every hotel was booked I cancelled my flight. I was told after all the fees I would receive a 500 credit. Well I tried to book another flight with my credit and they said I should've booked it in 60 days even though the credit email states I have 1 year. After the phone operator changed his mind a decided to let me book my flight that was priced at 260.00. He informed me I still owe 210.00. Because there were other fees and realistically out of my 1200 I only have 50.00. Makes no sense to me either. I told him to pound sand and I would never be booking with them again. So I basically threw away 1200 on these people. Who make up their own fees and could care less about the customer.

The representative was helpful, patient, and tried to get me the best rate. I have used CheapoAir before, and will likely use them again. Thank you!

CheapOair advertised a great price on the site from Sydney to London return. Unfortunately the prices quoted said they were in AUD and so we got a nasty surprise when we got our credit card bill as they had been quoted in USD so the price shot up. Also on their initial confirmation email to us the price quoted was $500 more than what we signed up to and the taxes were $380 (which was fine as this is the usual amount). They sent a second email a few hours later, correcting the fare amount and adding the $500 onto the taxes! So this tax figure is now $890 - there are no fares on their website that attract those sort of taxes! I am sure this must be against the law.

Never Use this company! If you think airline fees are steep wait until you get crushed by CheapOair fees. First, you do not have 24 hrs to review your booking. You only have 4. After 4 hours you will be charged service fee of more than $50 (in my case it was $54.90) for just booking your ticket with their website. Second in addition to airline cancellation fee you will be charge $200 per ticket for economy and $300 per ticket for business class ticket cancellation.

Everything went well, I have a hearing problem, understanding, when someone talks a little fast. That is my fault. Have used this seat before and would tell anyone good things about it. Thank you. Now if the price drops 50 to 75 dollars I will be upset.

The process of getting my airline tickets was fine. The customer service rep. was very good and helpful. I did encounter a problem with the hotel reservations after I made them. I had a question that I needed an answer to, called customer service for assistance and never received it. They answered, told me they would check it out and get back to me which they never did. In fact the CS rep. did not seem to grasp what my issue was. However later when there was a change in my itinerary, it was handled very well. So overall, at this point I have had a good experience with CheapOair.

I made two reservations for my boyfriend and I, and the first bad experience I had was that they charged me for 3 flights a total of $1,100!!! I called, complained and they could only refund me part of the cost because they have a 24 hour cancellation fee which is very ridiculous and stupid. Next, my boyfriend couldn't make the trip because he has to work, so I called and explained to them I would pay the $75.00 cancellation fee and that in 7-14 days I would get a full refund for his ticket. TWO MONTHS have passed by and they can't figure out why the terms changed and why I haven't got it. I spoke to a supervisor and he assured me he would give me a call back in 24-48 hours.

I highly recommend CheapOair to anyone. The personnel name I rather not say was very compassion, professional, just the right person that God had placed in my life at the right time. He was so patient, he spoke the right words to me. I don't know if it was the Lord who put him there but it was right on time for me to hear. Such profession person he was.

In the three times I have talked to Cheapoair representatives I have always been treated with courtesy and respect. Good customer service is hard to find and these people have a great sense of what good customer service means. I have gone through itinerary changes and having to rebook assigned seats and they were there to walk me through the process and make sure it was done correctly. Would recommend this group to everybody I know.

The agent was very knowledgeable and most of all, patient to my needs. Searched for the flight that I needed. Thank you.

Do not buy tickets with this company. Its the worst company ever. Customer service is not qualified. They are robots and after 2 hours waiting to do a cancellation, they hang up on me and never call me back. I call three times, it was the same nightmare!!

Great customer service. Very happy with the website. Easy to navigate it. Thanks CheapOair.

I made a mistake on my booking (regarding the time zone). There was no mercy when I tried to change it 3 hours later. I had to pay an extra hundred dollars. It 's ending up being an expensive trip. Also, I never received a confirmation of my new itinerary and wasn't able to book my seats for all flights, in advance.

I was flying from South America to Europe and was wondering about my cabin allowances. On the link provided on my ticket for luggage there was only to/from Usa/Canada so I sent them 4 emails 4 days in a row (each with a generated response of we have received your message and will come back with an answer asap)... I then tried contacting them on facebook and got after 24 hours another link back, but the content on that link was not clear either and when I asked them to specify (they clearly just sent me this link and left it at that), I did not even get a response... Desperate, I first tried the chat with US (I assume it was) but that did not work at all so I tried the UK chat. During 2 conversations I got 2 different answers that were both different to the link provided by the FB account.

On original screen flexible dates are noted with blue highlighted lines. I signed up to get notices about better deals and when a notice came in for a very good price I did not notice that it was a flexible date-- a day that I could not use. I simply thought I was being given the best deal for what I wanted. I signed up for it and when confirmation came through which was non refundable it was only then that I noticed that it was for the date I could not use. The notice did NOT use highlighted lines like on your front pages. While indeed I could have been more alert to it I still think you could have been more consistent and in all likelihood I would have noticed the difference if it had been highlighted. Your agent helped me adjust but there was a hefty change fee that I think could have been avoided.

I flew last weekend London-Eindhoven-London on a Ryanair Ticket (£58.00) bought via CheapOAir in February 2015. I received an email shortly before the flight offering me the opportunity to check in online. I did so and everything proceeded smoothly.. until my return journey. Not having booked in online on my way back to UK, I assumed it would not be a problem to check in at the airport. I did not receive a second email about checking in online on the return journey and had only done so on the way there. Not having a computer with me I did not find a convenient opportunity to check in online for the return trip.

Good you keep the prices low. Also nice to have customer service here in Australia. The only gripe I have is that the agent did not mention that the price was in American Dollars and not Australian Dollars, got a shock when I seen my credit card bill due to the big exchange rate. Oh well!!

On Friday, April 10th, 2015, I purchased airline tickets on www.cheapoair.ca. My total was $1,032.62 in Canadian dollars. I received a confirmation e-mail, detailing my flight itinerary, and that my order had been completed, and my credit card would be charged the agreed upon amount. Shortly after this confirmation e-mail, I noticed on the company website that the company requires a verbal confirmation over the phone. I called the company twice (once with questions, and a follow up to confirm the flight).

You charged my bank account $244.20 twice. This made my account overdrawn, which they will charge me a $35.00 service charge. What's really bad we have no money because of you to buy food. I warn everyone about this.

I hit Book Now button and get a response saying, "Sorry, there are no seats." Aggressive agent calls back and I end up paying over $200 extra. They say I can book my seat in 30 minutes. I can't. Call back, "OK, you have to do that at the airport." Never again will I use this site to book anything again. I like good service and will stick with Expedia, no matter the cost.

I have a terrible experience dealing with the customer service on Cheapoair. My experience was hours of trying to re-schedule my flight and numerous times of lame excuses and lies. In one occupation, I was promised a new schedule even confirming the email notification that was sent to me, my credit card was charged to find out later that it was a lie, and the re-scheduling is not possible. I am still awaiting a call back from the customer service. In general, my experience was hours of wait time (listening to a crazy back ground music) and un-informed customer service.

I am not that computer savvy, but CheapOair was simple enough for me to navigate through. When I hit a snag, there was a patient representative that helped me finish our itinerary. I was very pleased with my first experience in using CheapOair and I will use it again!

I made reservation at Cheapoair today and at evening after I talk with wife I wanted change schedule. Contacted customer support. They asked $250 to change schedule. Since I recall free cancellation at main page and asked to cancel rep told me same amount because it's over 4 hours after I made reservation. Actually around 6 hours. Is there anyone change or cancel within 4 hours? Tricky and cheating customers. Never again with Cheapoair. Please remove free cancellation on main page.

Yesterday I went online to buy a airline ticket from CheapOair. The price was good but today I checked my credit card account online and seen that after I had paid the fare and printed out the flight summary I was charged an additional $11.99 for seat selection (a center seat to top it off). I called the C.S Dept. and was told that this fee would be returned but as yet no return. Not sure how they can charge your card at a later time.

I went onto Skyscanner. On choosing my flights it dropped me into a screen with CheapOair. I spent the relevant time entering all my details to book the flight. When I clicked the book screen it said flights aren't booked and your card hasn't been charged (due to a seat now being unavailable or going up in price). I repeated this process. Same thing. So I went directly onto the Ryanair website and booked the flight directly.

I understand that they run a business and have bills to pay and that it costs them money to change things last minute, so I expected to have to pay extra just to have it handled. That doesn't however give them an excuse to lie to me and sell me another ticket under the guise of having any sort of credit toward a new one. They tell me that I will have to pay $50 just to cancel. Then they tell me it will cost $200 to make it flexible so I can change the flight when I know when I can leave. Then when I do call to change they add another $100 because they say there is a difference in cost at times I had to take. I go online only to find that the times they said didn't exist at 100$ cheaper than my credit was. I recommend not dealing with them based on the fact that they seem fine with this.

I was very happy with the service I received on the phone, after I had to make a change to a ticket I booked. However, I will say that your claim on the website that you can make a reservation without penalty is very misleading. I tried to change my reservation less than 24 hours after booking it and I had to pay a large penalty.

Did not put correct info, they separated me and my husband flights making us almost to lose our travel. It took hours to straighten it out. Very frustrated. Seats were not put together and I asked had to straighten that out. I ask to pay ahead for our bag fee. It did not happen. Everything I asked for on this flight arrangement did not happen. Very upset. It made it difficult because I and my husband are handicap.

My experience with your travel agents was very positive. The people who helped me were patient and flexible. I am not an experienced air traveler, and I'm sure each one could tell that without asking! Yet they took the extra time and found the way through the problem I created by changing the date after I had already confirmed the first booking.. My only suggestion on how to improve your service would be to help your employees with pronounced foreign accents to speak more slowly and clearly enunciate. I do appreciate the variety and flavor of various accents, but I do have hearing problems and I couldn't understand one of the agents who took my call. In all cases, I felt welcomed and well cared for. Thank you for finding me the best prices and expediting my service. You are all to be highly commended and I will recommend your service to my friends!

I made a mistake with the departing date and instantly realized. I called up to change the dates and the service was just fantastic, prompt, efficient, helpful and really great. They have been every time I've booked with CheapOair.

I was given a ticket that flied with Pegasus Asia and after talking to the Information Desk and the Control Office they kindly informed that Pegasus Asia didn't fly the date my ticket said. I contacted customer services several times and one even they knew what was happening. First they said the flight was cancelled and then that it actually took off but they were not sure. I am still stuck waiting for a response and they have ignored my emails and calls. They keep saying "We'll call you in 2 hours."

I was told I could book my excursions within my trip separately if I called back regarding my itinerary. I would also like to know about shuttle options from the airport to the hotel and requested for my fiance and my seats to be together on the plane. I've been on the phone waiting for customer service for one and a half hours with no response because I keep getting transferred and given a phone number that plays recording to wait... and then returns static. I've let each person who transfers me know I am receiving static... clearly my time doesn't matter. I'm highly unpleased. I tried to chat with customer service... another 29 minute expected wait time. The one time I was transferred to someone to help me- he couldn't book the excursion and wanted to charge me $30 to secure my flight seats. I called the airline and the seats were already together... no charge. Thanks CheapOair.

I bought two flight tickets at the total price of £513.16. The company submitted four claims with my bank for £443.16+£443.16+£50+£20. I asked the company to account for these separate claims, the reply was "These are service fee of cheapoair for your reservations!!!" I have been charged £50 for a misspelled surname; I understand airlines did not charge this. The company made mistakes in our date of births by swapping my wife's dob with mine - did the airline charge the company for this? We have not been charged. How?

Both reps with whom I spoke were patient, detail oriented and professional. When I had questions about a schedule change, the rep was able to assure that the 'accept' went through and that our seats were confirmed. Excellent service.

I made a mistake and they corrected it with no problem.

I have been using CheapOAir for over 15 years and I have found that the rates for commercial and international are hard to beat. I have been very happy with the service and flight choices.

I was helped to get a better price on my airfare. The gentleman helping me was extremely patient with me in spite of my rudeness through no fault of his. My experience was well pleased. I would recommend CheapOair. Thank you and be blessed.

I booked flights last night at a reasonable if not amazing rate. It was easy, I was happy. Today I decided I would prefer a later flight of which plenty were available yesterday on this site and today on other site. I was quoted 2 and a half times my original flight costs to change the booking after having had to ring 8 times being continuously put on hold and cut off. Not acceptable. I expected a fee but not this.

Agent was extremely professional, knowledgeable, and patient. When it comes to travel and cheap fares CheapOair is the best.

My flight was cancelled & I had to drive home 6 hours. I do understand that, but what I do not understand is why it has been over a month & I have not received one promised call back or refund! This company puts you on hold for hours & still nothing!

On the 18th March I booked flights with CheapOair from Phnom Penh to Harare with Qatar airlines. The reference number for Qatar being ** does not work when I go into Qatar to check confirmation. I have tried to phone CheapOair with no results and sent the emails asking for ticket numbers and confirmation but no reply. My Amex card has been charged for the flights.

My agent was pleasant and very helpful, and I was very satisfied with the service that was given to me.

First time use, found the process online easy and fast. Had to call customer service for help, due to my error and the associate was great.

I booked flights for myself and family on Jan 17th, 2015 to go from Reno to Edinburgh and return departing June 2015. I have just received an email from CheapOair telling me the schedule has changed and I must accept the change or "if you chose not to accept any new option, there is no guarantee that the airline will offer you another option and you may lose the entire value of your non-refundable ticket(s)." The new schedule is very inconvenient and I do see that the airline is still offering much better connections than the one sent to me by CheapOair. Is this a plan by CheapOair to take a cheaper option from the airline while charging me the same? What are my options?

The information relating to our trip to Branson was easy to understand. So far we have received several notices letting us know of flight and departure changes. That information is important - we appreciate the updates.

** assist me in booking a flight from Br, La to Chicago. ** was patience and very courtesy. I enjoyed working with him

I purchased 3 tickets in early January from St. John's to Ottawa. The Airline cancelled the flight to inclement weather. I contacted Cheapoair.ca to inquire about my refund. I received an email about one week after my inquiry informing they would follow up. I have made numerous attempts since mid January to follow up on the status of my inquiry. To date they have not or will not respond.

March 29 I bought some air tickets with this company and the amount of 1540.90 charged twice, and other charges. I was calling several times and waiting a long time and only took the call the same person, then transferred me to customer service but did not give me a clear answer about the money charged to my card.

I gave a satisfaction rating because of the outcome. ONE, I was not connected to billing, but given billing number. When dialed the number that was given to me, I was told I had the wrong number and was given another number. TWO, I repeatedly told different associates there were 2 tickets probably under the same booking number that's why they couldn't find but the 1 cancelled ticket. The fact I was saying something contrary to what a representative is saying, I would think you would do all you can to find out what's going on the first time and send me to the department that could "dig" deeper. To tell me to wait for a refund and I'm saying the bank has 2 identical payments for the same flight and only one was cancelled, was very nerve-racking. I like doing business with CheapOair. I believe in second chances.

I attempted to book my flight online, but received a message that the last ticket had been sold. I was told that alternate flights were available with the same itinerary. When I chose a different flight, I received the same message. As soon as this happened, a customer service rep called me, and offered to help. She offered the same flight that I tried to book online, but the price was $82 more. While I'm grateful for her assistance, I am also disappointed that the website did not let me book the same flight at the lower price. I have used other travel websites in the past, and had not encountered this problem before.

In February, we scheduled a round trip flight from Washington Dulles to Fort Lauderdale leaving on 4/5/15 and return on 4/12/15 on Frontier through CheapOAir. Because this was a Sunday leave and Sunday return we paid a premium. Two weeks later we receive an email from CheapOAir stating that the departure dates from Dulles and Fort Lauderdale were changed from Sunday to Monday. In the email they said that it was Frontier that changed the reservations and not CheapOAir.

I booked my flights through them because of the dates in the times that they said I would have. Later they changed my flight and I cannot have the time that they have me returning. I called them. They said they would get back with me in 2 days. It has been over 2 weeks and I have not heard from them. It is now too late for me to get a flight from anyone else. I would never recommend this place this company to anyone I know or even don't know. It is poorly ran in a joke. Do not trust them.

My husband and I booked two tickets to travel from the US to Tunisia in August 2014 via CheapOair.com. We were unable to take the flight due to airline (Air France) visa regulation issues. We called the agency to cancel the reservations and ask for a refund. And after prolonged conversations, they told us that we will have a credit of $4300 with Air France and that we have to pay $100 cancelation fees. And that we will have to pay $300/person rebooking fees when we rebook. AND that we only have one year to use this credit with the same airline. They did not refund us any cent but instead promised this credit on file valid for a year! Fair enough?

I went through CheapOair to book a one way flight from Los Angeles to Las Vegas on March 17th, 2015. I also got their insurance with them in case I needed to cancel. That same day I called CheapOair because I had to cancel my flight. On their site it says that I have 2 hours to make a cancellation before any fees are charged. I was on hold for 45 minutes without any help.

I would give one advice: don't book your flights with them (at least if you are not in the US). They use deceptive marketing techniques in order to fool you to buy your flight ticket with them. I explain: if you search for a flight they will give you only the price in US dollars. Like I live in New Zealand and absolutely all the other websites I checked were in NZ dollars. I didn't check the small lines saying it was in US dollars and I paid 300 dollars more than I should have done with the other websites, due to the wrong dollar currency. Obviously, when I asked to cancel my order, they said that it was indicated when purchasing (in very small) so I can't say anything. But I'm pretty sure it is a marketing technique used in order to attract the "distracted" customers like me.

Thanks, ConsumerAffairs, for your efforts, and just or being here.

I had a bad experience with CheapOAir. I was looking for a last minute flight out of London, and I was told by one of their agents to book a flight leaving from London Gatwick that afternoon with Icelandair. I booked the flight, and received a confirmation e-mail (but without a ticket number). When I got to the airport, the check-in counter told me I needed a ticket number for them to issue me my ticket and check me in.

I purchased airline tickets through Cheapoair. The website automatically pulled past names I had used to put on the current purchase. Yes, I should have checked the names to make sure they were correct, but I was tired. When I forget to enter credit card information the website won't send purchase, and pops up with a reminder of what you forgot. But with the names for who the tickets are for, it automatically enters names that you have used in the past. One of the names it entered was correct, but the other one was not.

I booked a reservation in November 2014 and purchased the cancellation insurance. My reservation was for a flight to San Diego, CA for a close relative's surgery. The surgery had to be rescheduled so I called in advance to reschedule the trip for a later date. I was told that the insurance I purchased had limitations and I did not have a valid reason for "canceling" the trip (which would have been changing the reservation to a later date). After a long discussion, I was told that I could get a credit for a later date with a 200.00 cancellation fee which would be charged at time of booking. It is now March 18th and I have been trying for 3 days to book a flight using my credit. The phone is just not being answered.

I called CheapOair to book a flight because I prefer to deal with a live voice than a computer. I have a disability and currently walk with a crutch, so prior to the booking I insisted on an aisle seat so as not to have to deal with the pain of trying to get into a window seat or center seat. I was assured my seating arrangement would be aisle seats on all 4 of the flights I was to be travelling on. In fact if I were not promised that I would have aisle seats every flight along the way, I would not have booked. Needless to say, I eventually found out that I only had aisle seats on half the flights. Window or center seats on the other two flights. No amount of telephone calls or live chats made a difference. No aisle seats available for me.

The worst customer service I have ever experienced. Based on the following since Feb 2015: Poor miscommunication regarding refund/cancellation policy. Hold time >30 min. On many occasions, they insist they will call you back and not once have they ever called back. When using live chat wait time >30min and promises of a returned calls have never been met. Numerous wait times have resulted in dropped calls. I can never get a hold of a supervisor despite having their extension. Thus far, I am still waiting on a refund resolution of >$2,000 and extremely angry over their customer service. I cannot express my concerns regarding legitimacy of this business and whether or not any of my calls will be returned.

I am complaining about a problem I am having with using tickets that have been paid for but can't be used unless I pay 200.00 dollars extra for a rebooking fee. The price of the tickets is 249.10, that means a one-way ticket would cost 449.10 one way. That is unacceptable! Is there a way to solve this problem?

Online site is easy to book with cheapest fare.

This site is a joke, honor your mistakes! I received a confirmation email and my flight itinerary for this flight booking and get an email 12 hours later saying the flights have gone up and they never charged my card yet? What? Who sends you confirmation before payments received? VISA approved my transaction so what's the problem?

Guys this travel agency is an absolute joke. I took my girlfriend to Berlin for her bday and booked a flight for the 11th of March 2015 to return on the 13th. I also booked and air bnb apartment at the same time and meticulously checked both before confirming (my colleagues at work also witnessed). My flight was at 9am on the Wednesday so I was doing last minute packing on the Tuesday night. My sister saw my tickets and said "Are you back on Thursday? I thought you said Friday?" To my surprise I was returning on Thursday afternoon exactly 24 hours after landing. Outraged I called Cheapoair. I was speaking to an Indian chap called **. I already knew this would not be resolved easily!!

CheapoAir showed me a flight price for $1458. After I went through the whole booking process and gave them all my personal and credit card information, the website told me that the price is changed to $1680 and asked me to accept and the booking. Surely I cancelled because I think it is just a scam. Now I am concerned that they have all my information and credit card and I don't know what they do with my personal information.

Booked a flight on February 1st from Tampa, FL to Maracaibo, Venezuela on 3/9/2015 for my wife. A week prior to her leaving date Venezuela's government began to require Visas to US travelers. The closest Venezuelan Consulate to Tampa FL is in New Orleans (10 hrs. away). Not enough time to process a visa in time for departure so we contacted CheapOAir customer service on Friday and asked what could they do for us.

Okay, to be fair, I wasn't even the original person booking but I will never book with them. My friend booked a flight, and her card was declined so she needed to do it again. She's international so she set it up so I was her POC. Again no issues here. Here is where the problem comes. They call me to advise that the credit card was down, then they RUSH through the number so you barely hear it, thank god for iphones, you can hit replay over and over, and then it's not even the right number. And how did I figure that out? Please wait for someone to answer the phone, I sat through 7 (AMAZING OFFERS) according to the voice on the phone, when I finally thought I was going to get a human being, a new voice says, “this is the incorrect number, please write this # down and hang up the phone.”

I booked two tickets to Rome for over $1800 which was charged twice on my credit card. This has maxed out my credit card and caused me to miss out on other trips that I wanted to take on the week-end. I called and was given an authorization number to take to my bank to have the refund put back on my card. When I went to the bank they told me that this is not the way a refund is handled. When I called back to cheap-o-air I was told that I should not have received that authorization number and the rep was able to 3-way me to my bank to confirm that I will be refunded the amount in a few days. This did not help as I missed out on a trip that I had planned to take on the week-end.

Last summer my family had to cancel our trip, so we ended up with $2600+ credit and obligation to pay $135/per person penalty (+difference in ticket price if any) upon re-booking. Yesterday we attempted to re-book flight and ticket price advertised is almost $300 less per ticket than what we paid last summer. I didn't expect to have any refunds, but excess amount should have at least cover penalty and make us break even. Instead, I was requested to pay extra $606. When I requested precise explanation of charges, phone representative couldn't make it clear to me and offered to be transferred to supervisor for further discussion. After over 45 minutes on hold, I was hanged up on... No explanation email, no apologies, no clear understanding on how 2 tickets offered at $952/per person (including tax) ended up costing us almost $3300.

I booked a car. Paid $250 for the 3 days use of it. A remainder was due, per the contract, for $50 dollars to the rental car company. I also paid for insurance. I arrived to the car rental place only to find that the location was not an "in airport" facility as requested, but way outside the airport. The rental company had no idea what CheapOair was. They did not honor the contract, and did not have any money from CheapOair.

I recently purchased flights to Galapagos Islands via Cheap O Air, received booking confirmation email- all looked fine. The next day I check my credit card statement online to find I have been charge the total amount 3 times. Of course not impressed as this is in the sum of thousands of dollars, so I go to booking confirmation email, find "Customer assistance form" stating they will get back to you within 24 hours, so filled out the form as required and still days later have not received a reply. I also then followed up via their website email contact, still also await a reply, found they have a on line live chat service so I thought I would try this avenue, once selected the wait time was over 300 minutes.

Don't trust the website or the employees...I purchased tickets, canceled my trip and they don't want to refund. They actually made illegal charge in my credit card. This is serious and the authorities should investigate quick. Please don't trust. Every time I called, I got different explanation...Be careful.

My mother purchased tickets for some members of the family to go to Florida. When purchasing it online she thought she was doing the smart thing by purchasing the insurance that says it covers your tickets, but only in extreme cases (which isn't made clear that you cannot cancel due to job or school no longer giving permission to have off, typical life events).

So I called CheapOAir before my flight in December to confirm that I could cancel the flight without penalty and have a year to reuse the tickets being that I bought travelers insurance, etc. because I was having family issues and needed to cancel. Well, I learned today that I do not have a flight at all for my son and myself because CheapOAir states I did not cancel the flights, now I paid $1968 and some change with insurance. I was told to contact British Airways to cancel the flight first, then British Airways stated I had to do it through CheapOAir all of this was done.

A hour or so early before checking in right, I arrived at the airport where I was supposed to depart. The station was closed for 3 hrs after my flight. I fumbled around with the eticket machine. Found my flight was leaving on another airline. No knowledge from the company CheapOair and was surprised I was sent elsewhere. I was checked in booked connection flight was worse. No gate number, I had to run around asking ppl working with Alaska airlines, it wasn't posted on the bored. Disgusted with CheapOair and how they conduct business. Never have I used the site, believe me it will never happen again.

Cheapoair is big scam. Do not prefer them and the customer care has no moral values at all. They are very cheap unorganized labour. Coming to the point my air ticket cost was $311 and after I booked with cheapoair I have seen 283 in us airways site for the same airfare. Well since my employer delayed my joining date I had to cancel it and they have charged $25 for cancellation apart from 311 and give me a credit of 283 out of which us airways would penalize $200 so at the end of the day I have lost a total of $200+25+28=253 and the credit of 83 left after penalty has to be used again with cheapoair which sucks. Serious these airways and especially cheapoair kind of broker people are robbing people's money. Time to look for a new one and throw this cheapoair in garbage. I sincerely do not recommend cheapoair.

I booked flight with CheapOAir.com and mailed them to check that everything is in order. That was 6 days ago, and still no reply. In fact, they promise 24 hour replies on their web form, but that is also BS. I have mailed them twice in last 6 and completed two web inquiry forms. But CheapOService has not been able to reply.

I booked a non-refundable Norwegian flight from LAX to London. A week later, Norwegian airline changed the flight schedule that impacts my trip. I called the Norwegian airline. Norwegian indicated it will let the impacted customers change schedule without charging fees or get a full refund because Norwegian made the flight schedule change at first. Since I booked my flight via CheapOair, Norwegian airline asked me contact CheapOair to make any change or refund. I called CheapOair. First several phone calls, the CheapOair told me they won't be able to refund my airfare. Eventually, CheapOair verified with Norwegian airline and agreed FULL REFUND is an option for impacted customers. CheapOair told me "I have called its Billing Department to ask refund." I called Billing/Refund departments - they asked me to call Scheduled change department first.

I booked a nonstop flight to Cancun a couple nights ago through CheapOair online. My flight was booked from April 21st and returning the 27th nonstop both ways. Immediately after the transaction CheapOair took out their fee while Jet Blue was pending. I didn't receive an email confirmation so after calling 2 days in a row they switched my flight and had me returning the 30th and said "it may have messed up through the internet but they can fix it for a fee which would be over 400 plus the difference in flight price". They then claim I got no email because I also wrote the wrong email. The company is a scam and a fraud. I went through Jet Blue who was also no help and was told this happens often when people like myself choose to book through 3rd parties (so rude) even though I was not far over the 24hr period.. My flight which was a little over 800 is now almost 1300 and also a 3 hour layover returning!! Never Again with either company!

I made a reservation with your agent on December 04, 2014, because I thought he gave me a reasonable price. However, when my credit card statement came in, your company charged me THREE additional charges without my permission. I believe it was cheating and illegal. I have filed a complaint with my credit card company and they are conducting an investigation. If you would like to resolve earlier, I can close the matter.

I use the IPad app for booking. The process within the app is straightforward, except at no point until you see the credit card transaction are you aware it is calculated in US$. After completing booking I received a message from Amex telling me my payment had been declined. I spent some time on the app and the website looking for an email address and sent off the first email indicating my card had been declined and I needed to pay. The response was relatively rapid and suggested I ring a 1800 number, which in Australia is a local phone call. I could not connect. Selected online help chat which dropped out 3 times. Sent another email. Response did not acknowledge my location, simply assumed I was in USA. The website search indicated your 3 locations, so now I had become aware of where this was happening.

I purchased 1 Air Ticket which was marked as “Free Cancellations”. Date of Purchase: 03/01/2015. First time called for cancellation on: 03/02/2015. Booking Number: **. But when I called/chatted with customer care on 03/02 and 03/03 they were continuously mentioning to go through the policy, which is “Non-Refundable”. Even I explained that in your Official Web Site it was showing as “Free Cancellation” and I have the screenshot - they didn't even responded. I tried multiple times to call your customer care, but except once I was waiting on queue for near about 30-40 minutes and then the connection was getting disconnected. Also no call back facility is there.

Initially I booked a flight from San diego to Fez with return Vienna to San Diego, 1/13/15. I realized that there was a layover of 7 hrs in Paris. I called within 24 hours and had this changed. 1/23/15 I received an email that my ticket was changed with again a 7 hour layover in Paris. The offer said, "Accept or decline," no mention about refund, time frame. I clicked "decline" and called back the next day. I was told I had to pay again, (although same airlines) and I would be reimbursed in a few days. This was friday, and monday I would get my money back. This has been my problem ever since. I was misinformed about reimbursement. I was told it takes 30 days after the request was send 1/23. Now 3/3/15, still no money back. Just talked to billing and this might take 1 to 2 billing cycles. Very unhappy. Staff is understanding, but I still have no money back. I do not recommend CheapOair.

We tried booking a vacation package, but had trouble submitting information online. As result, we had several packages showing up on credit card the following day. We immediately called Cheapoair to cancel unwanted package. After waiting on hold and being cut off, we finally reached a human who assured us we had only one travel package. We also paid over $300.00 in penalty fees. Now, after eight weeks and over ten calls to the company, we still are being charged $850.36 for extra airfare. None of the service people has returned a phone call even though they promised to call within 24 hours. The reason given by a supervisor named Monita, was she was busy. At one point, we were disconnected after one hour of being on hold. Every time we called, we gave a call back number.

Booked two tickets for my wife and child. After getting confirmation, they cancelled the tickets, after drawing $1000 from my card, because the bank won't let them draw more than $1000 at a time. Trying to reach someone on the phone is an impossibility - hours of waiting, to be transferred to another person who will eventually hang up on you. After one week, still no resolution. Still can't find anyone to talk to.

I booked tickets to India using CheapOair. They charged $1,236 once and then 615.75 and international transaction fee 18.47 2 times for a ticket which should cost only $1,200. We paid $2,504.00. They have the worst service ever and I will report them to Consumer Court of Law of Australia. And I also ask my bank to investigate the whole lot. They have to pay back big time. If anyone can help get me my money back, please call **.

I was on hold with CheapOair the first time for over 40 minutes. Finally someone answered and put me back on hold for another hour and a half after telling me he was placing me on priority hold. I am still holding an hour later. I will never use their service again.

I call them to book the ticket online but the prices online were fake. They booked me a ticket with a different higher price claiming their website was not updated and did not take any responsibility. They declined my ticket after three days saying that credit card was rejected. I called them to confirm my billing details but they keep you on hold for hours. Called them back after the declined ticket email. I talked to fraudulent department complaining and they told me customer service would rebook the ticket. I was being transferred to customer service and after a hold of 40 minutes, call disconnected.

I can't believe this company is still in business. Buyer beware. Told I would get a refund. It has been two months. Still nothing.

When you give them info about your credit card then they charge you unauthorized amount of money in different amount and different times hoping you don't realize that until your next statement by your bank. Be careful folks. My advice to this: do not deal with this company at all and don't be fool by their "competitive prices."

Regarding booking number **. I booked a flight from Albany to San Juan in August for a February flight through CheapoAir. Primary reason for early booking? So that my family, including 7 year old son on the autism spectrum, could be together for the 4 hour flight. The tickets we bought were "confirmed" together through CheapoAir for months.

After booking a flight for a certain time I received a email for a different time. I tried contacting them 5 minutes after booking to no prevail over 12 hours on 6 different occasions with 2 emails in between. I finally got a number of Qantas who is the aircraft in which I'm flying. 40 minutes later a man answers to which I display my disappointment at customer service which he hangs up. I ring back 30 minutes later someone else answers. I explained what has happened that there's been a mistake with booking times to be hung up on again. PLEASE PEOPLE DON'T GO HERE. THE ONLY THING I CAN SAY IS THE NAME SAYS IT ALL CHEAPOSERVICE.

I had to book last minute (day before travel). After confirming my flights (LIS-GIG), CheapOair called me the day of travel saying that the flight was unavailable and needed to move me to another flight which was a red-eye instead of a daytime flight, even though I was able to see the daytime flight on other websites. Unbelievable. Will never ever book with CheapOair again!

Unable to contact company thru the 1-844-335-9857, 1-888-670-8101 and 1-800-566-2345. I booked 4 tickets today from LA to Seattle with specific dates, but when I got the booking, dates were changed. I tried calling all the phone numbers posted online with the hour to no avail. I will get disconnected after about an hour waiting for a "Travel Specialist" to answer on each of these phone numbers. All I need is to change the dates. I am losing my 24-hour period to ever cancel the booking without fees. I NEED TO TALK TO A LIVE PERSON!

July 21, 2014 booked round trip travel from Denver to Taveuni Island, Fiji for January/February 2015, ticketing for my wife and I. This involved 3 flights each way, a domestic flight from DIA to LAX, then a red eye Fiji Air flight to Nadi in Fiji, then a turboprop domestic Fiji flight. Return reversed this same route and final flight was to be Frontier #406, Feb 9, 2015, LAX to DIA. Departing Fiji our bags were checked all the way through to DIA. When we arrived at the Frontier ticket counter in LAX we learned that though our names appeared on the passenger manifest, our ticket numbers were false. Forty-eight minute call to CheapOair failed to resolve this.

I phoned to change my flight to Rome after my sons wedding because the flight I scheduled was too early and we would have missed the post-wedding breakfast. I was told I would lose the money I spent for the ticket and have to pay an additional $50 fee for cancelling the original flight. I asked if I could not just pay a penalty for cancelling and reschedule a more convenient flight. The answer after two hours or more was still no.

I made a reservation going from Los Angeles Airport to Kona, Hawaii on 2/23/15. The flight dates were 6/7/15 - 6/11/15 thru Hawaiian Airlines (The SuperSaver flights). I called and spoke to a girl by the name of Suzie to book the flight on the phone as I was looking at the fares on the website. She pushed me and pushed me to book the tickets for a family of 5 saying that there are only 6 tickets left at the price at that time. She put me on hold for a few minutes and when she came back to the phone, she said the price had gone up in that short time.

I should of read those reviews before buying a ticket from this so call travel agency. Worst experience, they charge you money for an exchange penalties and fees for a ticket. They send you a ticket itinerary and the next morning they ask you for more money. What a joke. The same day few hours after I call them a different agent told me The ticket can't be change, wtf. This company is a total waste my time since Feb 13.

I booked a flight from Phila to Orlando in Jan as we are traveling with friends to see the Phillies play. I booked online and am meticulous about double checking details, spelling of names, dates etc. I confirm the purchase and get a decent round trip from CheapOair. They do a bait and switch after I pay and I end up flying into a different airport on a different day. Now they are charging me $425 to correct the return flight. NEVER have I dealt with such a crappy company. I KNOW that I booked the correct flight, as I would not fly into a different airport where my car will be! MADE the mistake of messing with me... I am a former travel agent and all my travel agent friends are going to be warned not to use this company EVER!!!

Received email notification that the airlines changed the flight times. I declined the proposed times because I have an autistic son and the new arrival time would set him off. I found other flights that I wanted to change to, so I declined the proposal and for three days everything is locked up. I cannot make any changes online. Using the airline confirmation number, my flights do not exist on the airlines website (I cannot reach the airline by phone either). I've tried numerous times to call CheapOair, but get a recording that an agent will call me directly.

I booked a ticket for my husband and daughter to travel from YYC TO DKR via Montreal and Brussels. When they get to the airport the day of travel my husband was told he needs a visa to get to DKR (he was thinking he could get the visa upon arrival which was how it use to be). Anyway the airline let them fly to Montreal where they spend the night and aircanada was nice enough to give them a hotel. I was able to get a pre-enrollment visa that night. So I called cheapoair for a change of flight so they can catch the next flight to DKR. One of their agent Tania told me she could get them on the next flight if I pay $597 which I did.

I have call many time to try to cancellation, a least get a credit flights that I cannot take as a result of a death in of my brother. I have been on the current call for nearly 1 HOUR and no resolution. The cheapness of the fare is not worth the poor service.

I paid a ticket for my best friend who I haven't see in 8 years. She in Alaska and I in Houston. She missed her connection flight because on her first plane was delayed. Tried to connect to CheapOair and couldn't even get on phone - kept saying call back. They got our money then ran. Be so very careful in using this website. If anything goes wrong, you're out your money. There is no grace or mercy. Take the money and run.

We got an email that our flight is canceled from the airline, then they said that we have to stay overnight at our own expense. Then I kept calling them and after long time, I had to ask them to talk to the supervisor because their representative wasn't helpful and asked me to wait 48 hours so that they can call the airline!!! Then supervisor told me he is going to call me in 1 hour and he never called me. Again after hours calling, finally somebody answered my phone and helped me to cancel the flight and said he is going to send me email. Guess what? He never did either. Now I am trying to get a hold on somebody but no one is answering. I spent 6 hours calling, staying on hold and etc. It was the worst service ever!

I am demanding the refund of my money, $139.30. These fees were collected by CheapOair for Travel Insurance Fees for a rental vehicle. Since we are not needing the rental vehicle and cancelled it, we should be getting our money back. CheapOair refuses to return this money to us.

My boss called CheapoAir to get a quote for a flight. They sold him a very expensive flight and told him it was a great deal. After he gave them his credit card number and before he got off of the phone, he tried to back out of the deal. The foreign guy on the phone told him it was too late to cancel because the transaction had already been processed. This happened at about 7 PM on a Sunday night. On Monday, he told me what happened and that he had paid TWICE as much for the flight as he had if he had gone through the airline. I called to try and get it taken care of because according to ** (Federal Regulations) a consumer has 24 hours from booking to cancel their reservation with no penalty. CheapoAir hung up on me twice after I was on hold each time for over 20 minutes.

First, nobody is responding my emails sent to you. Second, I talked to an agent online and asked about my seat confirmation. He said he can't answer my question and I need to call Air China to confirm my seats. So today, I called Air China and waited 15 mins just to know that I should be calling Air Canada. So, I called Air Canada. They looked into my booking details too and told me that I should be calling Air China AGAIN because my flight is with AIR CHINA. They said they can't do anything about it and told me the best i could do is contact AIR CHINA AGAIN or CheapOair to get it fixed. So what I did is called CheapOair, the agent said that she can't do something about it because i should be dealing with Air China, or just wait until the day of my flight comes, I REALLY DON'T KNOW WHAT TO DO NOW. I'VE BEEN WAITING FOR AN ANSWER FOR OVER A MONTH NOW.

I had called for an update in the date of birth of the 2 passengers that was due to one of your agent’s mistake. The agent made the corrections and when I asked for refund, I was put on hold for a VERY, VERY LONG duration. I called at around 12:05 PM (US Eastern Time) on 02/22/2015 and I've been put on hold by your agent on hold for over 50 minutes and then guess what? I hanged up. Do you seriously expect someone to wait on the phone for over 50 minutes and expect no answer?

Very unhelpful customer service. Will never book ticket with CheapOair, they just want your money and they don't care about your concerns.

Through a friend's referral stating that CheapOAir is a great website with awesome deals, I will not conduct business with them again. I booked an American Airlines ticket from DFW to Cancun, yet I received a confirmation email stating that the departure is from Cancun to DFW. I complained to CheapOAir and the CheapOAir CSR stated that I should contact American Airlines. American Airlines stated that since I booked with CheapOAir, I would have to resolve it with CheapOAir.

Booking number is **. After calling and inputting the booking number, the recording states there is no number!!! On Jan. 3 2015, the flight from Washington Dulles to Fayetteville NC was canceled. Because of military obligations, a group of young men took a van and paid $150 each to transport them 5 hours into Fayetteville NC. I called immediately and asked for the flight refund. As of today, Feb. 20, 2015, I have not heard any word from your company. I have called and the "hold" time is "no answer" after 20 minutes. Please resolve this immediately.

I booked with this company and something said to me there's something wrong. First they kept money from my refund - they kept $255 from the $2110 I paid them. They try to take more money out and I went to my bank and stop my card. If I had read these reviews before, I wouldn't have purchased my flights through them and lost $255! I would never recommend this company to anyone I know - the people who answers the phone, all they want is your money. They are from India or something and barely speak the English. Just stay away from this ** company.

Booked my ticket on Wednesday to leave on Saturday, so not much time for errors. Ticket was never confirmed and CheapOAir NEVER contact me to inform me it was not confirmed. When I called them on Friday, they LIED and say it was not confirmed because my credit card was rejected. I know for a fact that they LIED since I called the airline directly to ask for a confirmation and they said that they could not confirm because their partner airline did not confirm. They then LIED to me a second time and said they left a voicemail on my phone. There were NO voicemail on my phone! NO apologies whatsoever. Nothing. Stay away, they are a bunch of liars and treat their customers like children.

I WOULD GIVE NEGATIVE STARS IF I COULD!!! My husband and I booked tickets for a business trip mid-January and my father has had a stroke 2 and a half weeks before our set departure date. Because I will be caring for him, I'm unable to go, so we needed to cancel my ticket. We purchased the ticket cancellation insurance so as not to get penalized if we weren't able to go to that meeting. I now discover that purchasing the insurance is a way to squeeze more money out of you. We are now losing over $400 because my dad didn't have his stroke the day we were planning to leave. In reading the finer print, a death certificate may not be sufficient enough to get your money back. I don't care HOW cheap CheapOair is - they are NOT worth a moment of your time or money.

I booked tickets on Valentine's Day for my husband and I to go to Japan. I looked for a balance between price and the amount of time spent traveling. I selected tickets in which I paid a couple hundred dollars more for shorter layovers. The next morning, we still hadn't received confirmation. I called and checked the credit card. We were billed for the travel insurance but still no ticket came through. I called again the next day. I was told that there was a problem with the credit card...perhaps a limit as the travel insurance had gone through. My husband called his bank and was informed there had been no attempted charges had been made and he had no limit in place. I called back again and was informed that the tickets had expired...then that the flights that CheapOair website had provided could not be booked. I wasn't given an explanation as to why.

I wished I should've read the reviews before purchasing... I booked to fly to Ecuador and when I went to select seats it didn't let me, so I pressed the option of purchasing your seat for 29.99. I pressed it just to see if it worked at least but no! It didn't let me choose my seat either. I called customer service and they told me they couldn't open it because they didn't have the map of the plane?? And to call the airline to choose seats. I did call the airline and chose my seats throughout the phone. Fine, but the next day I check my account and I got deducted 29.99 extra!!! Plus another $1 For something that I didn't even get. I called and they didn't have proof of me not getting of what I pay, like if I was the scammer... I just ended that call... What a ripoff!!! So sad...

First, my flight (purchased through CheapOAir) from Aeroflot was cancelled and the flight plan changed drastically. I was told I had to contact Cheapoair to get information on the change and to see what options were available. Each time I tried to get information I was told I would get a call back. After 4 days, I had no information. It was not until I called numerous times one day and requested I speak directly to the concerns department that I got information. They tried to book me on a flight with an impossible layover transfer (the flight they wanted me to transfer to in Moscow left FIVE MINUTES AFTER my first flight arrived. I am not equipped with a time machine to make this kind of transfer possible.

I have bought 4 tickets to Asia with these people. Got an email on a Sunday stating our flight schedule has been changed. Now we need to layover for more than 12 hrs in a different part of Asia. When asking of what option we have, they didn't have much choices. When I did decided to take the option that was given, I was told I'll need to wait for them to email the airline to get approval for changes, which it will take 48 hrs. Finally 48 hrs has pass, did not get any call back from them. Then of course spending on hold for more than 10 mins, finally someone answered the phone, then I was once again told I'll have to wait 24 more hrs.

I went to book a flight from Pittsburgh to Huntsville. Cheapoair had the best prices (by about $15/seat) and offered seats on the flights that I wanted. I proceeded to check out, entered all of my personal information, entered my credit card information and then, right before the transaction, it claims that the airline changed the prices and it jumped my price up by almost $400! The screen that explained this just looked like a confirmation screen and the button to click read, "Confirm charges." If I weren't paying attention and would have clicked the confirm button, I would have ended up paying the ridiculously inflated price. I will never visit Cheapoair again and will never recommend this site to anyone.

CheapOair charged my credit card even though I did not hit submit (to get a price quote, you have to enter your CC number). I bought the tickets straight through the airline for my dates I wanted within seconds of looking at CheapOair. I checked my credit card that evening and there were four tickets to the same destination overlapping one another. I am pretty intelligent and feel like I have been swindled. I would never buy those tickets as my trip was for 5 nights, CheapOair had dates for three nights. When I called CheapOair, the guy wanted to charge me another 275 to cancel the flights and then that would allow me to use the original funds within a year. Do not even visit this website...not even to compare.

Cheapoair lies about dates and on top rechanged my dates without my authorization and all they can tell you are to cancel and get your money back. This is wrong and this company must be stopped. Please email me complaint letters so that I can send to my lawyer. No one should go through this horrible experience. They are scammers!!

Booked a ticket from Houston to Los Angles online. CheapOair cannot find my ticket anywhere when logged in my account, so made a lot of calls. Finally got the link from a 'no name' site given from CheapOair. Cannot use the confirmation #. Will not book again.

Bad all around, they lie, make up stories, say they will call back. Contacted on facebook to have USA person call me. They never did. DO NOT USE. We had a schedule change by the airline and they could not help at all. Call the airline directly they push you back to these useless people. SUCKS.

I have called up the CheapOair.com for advancing the date of travel, but customer service representative mentioned that there is no tickets available on dates which I have asked. But I have called the airlines directly and booked the ticket. When I have asked this to customer service representative, there is no answer. Customer service representative was always suggesting to cancel and book a new ticket instead of doing the modification. I had a very personal emergency on advancing the dates but they have not provided a very clear suggestion. Finally, I have to call up the airlines directly to block my immediate travel. Secondly, I tried to cancel the ticket with CheapOair.com and got to pay a cancellation charge of 1,000 dollars for no reason except service representative mentioned that there is airline penalty of 200 dollars (100 per person) upfront. There was no clear explanation or suggestion on 700 dollars deductions at first.

I booked a flight with Cheapoair and yesterday they sent me a booking confirmation email with the option of selecting a seat. Nowhere on the web page did it state that by clicking on select I would be charged. Cheapoair used my credit card number without my knowledge and charged me 13.95. When I called and complained I got a man in India who was not very nice and told me I clicked on the buttons that allowed them to charge me. This is not true. I was refunded two days later only because the airline does not allow seat selection for flights months in advance. I had Cheapoair blocked from using my credit card. Buyer beware!!!

I used this company in early January of 2015 to book airline tickets for two people return, Toronto to Vegas. I have read about 100 of the reviews on this site and the stories are seriously disconcerting. This review is not in any way intended to make light of other people's experiences. I became concerned about a week before our departure date on February 21, 2015 when I went to this company's website to obtain assigned seats. The software related to that function is a mini scam. It gives you a choice between CheapOair's supposedly secure, advanced software or not. Using their software costs you money per seat. Declining the choice of using their software simply kicks you back out to the first screen to start over. In other words, this function on the website only works if you pay them money.

I booked a flight LAX-SFO for 2 persons. Before I booked, I saw in red, bold letter: "FREE CANCEL". I paid $258.20 for each person. I called customer service to make cancellation for one person. The guy said I will receive UA credit for $230.20. I agreed. AFTER THAT he said he forgot to tell me that cheapoair will charge me $25 cancellation fee. I said I do not want to pay $25 because the website said FREE CANCEL. He said if I do not pay $25 he will not make a cancellation. Furthermore, he was VERY RUDE and VERY AGGRESSIVE. A horrible person. Cheapoair's practice is basically gouging customers.

Wish I had read these complaints before purchasing a ticket to Asia from CheapOAir. After weeks of checking the connecting flights and cost, I paid C$1533 for return flight. 2 weeks later, an email tells me that my connecting from Hong Kong to Malaysia was changed to 11/2 days later (30 hr).... No reason given. Called them and was given different dates but still have to wait at least 12 hours layover. But she was nice enough to say I can have full refund $1533...

I booked before from other agency, they right away give you what seats are available, and if you need assistance. This one they will book you right away. Then when you try to select seats, it will ask you to pay, if not no guarantee where you will be sitting. I have a person travelling with me who is on wheelchair, now I do not know, if he will be beside me. This is the first and last. They said they will answer in 48 hrs when you don't opt to pay for seat to select. It's been a week but nothing, I tried contacting chat room and customer service... need to wait forever. "LESSON LEARNED."

This company charged my credit card but gave me no ticket!! They claim they never removed any funds but the paper trail is clearly there!! Been dealing with this mess for 3 days and refuse to accept responsibility. Do not do business with Cheapoair!!

Stay away from this nightmare!! I made the mistake to buy two tickets with this company and it was a nightmare. When I printed the itinerary I realized that they put my husband and I in different flights and different days. I called and the guy said, "Go to your email and authorized the change." I did and he said "OK. I charged $598 because the flight has going up." It was their mistake so why I have to pay to correct their mistake? It took me at least 8 calls and many hours talking and fighting on the phone. At the end they gave two options: buy new tickets or pay the $598. I guess once they take your credit card, they do anything they want.

Recently I booked through this travel agency a flight on TAM Airlines to Salvador, Brazil. Ten days before the date of my departure I broke my elbow and could not fly for medical reasons. I contacted this travel agency which told me that even though I had a legitimate medical emergency and a doctor's note confirming that under advice from my orthopedic surgeon I could not depart as scheduled on the upcoming trip, incredibly, there was nothing Cheapoair could do to secure a refund for me. Even worse was the fact that despite my repeated requests to cancel my upcoming trip to Brazil, representatives from Cheapoair refused to do so.

I booked a flight from Orlando direct to Rio de Janeiro on 12/13/14 for a 2/12/15 departure. Today, 2/10/15, I receive a call from Dynamics Airways stating the flight has been cancelled. They go on to state they have never flown to Rio and are a new carrier that flies only to Guyana. I ask why I am being notified two days before my departure but the attendant had no clue why this occurred nor how CheapOair could have sold us a ticket from their company to a destination they do not fly to. I have written to the FAA to inquire if is it not fraudulent for an agency like CheapOair to sell tickets to destinations a carrier does not even fly to? The Dynamics Airway agent said she would refund our money. Stay away from CheapoAir at all costs. The FAA should shut them down for consumer fraud. We had to book a new flight at the last minute at a higher rate and lost one day of travel.

My fiance bought two tickets to travel to Italy on February 18th. He had to have an emergency open heart surgery and doctors advised not to travel for 8 to 10 weeks after surgery. I have contacted Cheapoair, the agent told me to send an email to feedback@cheapo.com, with a doctor’s note statement about the surgery which I did and no one have got back to me with no answers about my request. I then contacted Turkish Airlines a few times and can get anyone to resolve the refund issue. I need to resolve this issue IMMEDIATELY, so please contact me.

Had to stand in 2 different lines which caused delay. Was assured by "Indian" customer rep about right airline booked. Very wrong, different flight. I wish I could give them a neg. 10 review but not possible on this site. Never again!!!

I bought a ticket online the day before the flight. A couple hours before the flight they rang me to say the money hadn't been approved and I needed to buy another one or they would cancel the ticket. After much discussion I was talked into paying for another one saying the old one would be canceled. Three days later I was charged 3 times for the same ticket plus 143 admin fees plus a 320 agent fee plus overseas transaction costs. A $305 ticket cost me $1100 in the end. Most of which I had to fight to get back. After hours and at least 60 phone calls to cheapoair where they continued to put me through to billings or customer service where not one call made it through without being cutoff. I had to dispute each charge with my bank who got most of it back two weeks later.. DO NOT USE EVER.

I have bad experience with one of the travel agencies which is CHEAPOAIR. PLEASE STAY AWAY FROM THAT AGENCY. They take your money once you type in your credit card number without even click on submitted your booking and after you call them over and over - I talked almost 6 supervisors and they did not do anything to me. I found out that I was not only victim for that agency. Please read their bad reviews online. Their “SCORE IS 1.5”. Wow. It will be posted every day.

I made a reservation to travel from Miami FL to NYC on a specific date, the site unknowingly gave me an alternate date. I right away called to cancel, the rep on the phone told me that I could cancel but it will take 7-14 days for the refund, so therefore I shouldn't cancel and rather make a reservation by them for the date I do want. I didn't want, but the rep drove me crazy I shouldn't cancel, so I asked him if I will be able to cancel my new reservation, he told me, “Yes, within 24 hours you could cancel.”, so I told him if I will be able to cancel I will make the reservation now and will see later if I wanna keep that reservation. He made me a new reservation.

I was charged a $75.00 fee for booking 3 flights through that company. I did not see anywhere while I was booking that an extra charge would be added to the invoice. I noticed the charge on my credit card bill as a separate charge from the ticket. When I called back to inquire about the charge, the agent declared that it was in the terms and conditions. If I would have known, I would not have booked with them.

I am a Dallas Texas resident. I cancelled a 7th December flight on 4th December 2014 and Cheapoair jumped at the opportunity with over $250 fare increase added to $300 penalty. To add salt to injury, the new travel date was screwed up by reps that barely spoke English. The offered insurance cover I took earlier was a sham too. Fortunately, I live in the litigation world and It is time someone puts a stop to this exploitation. In the coming days, I am sending out a contact address for a class action lawsuit. Please stay tuned. This is too wrong.

I book a flight for Orlando by accident. Pick wrong day and I call for cancellation. That's fine but they charge me $75 and they give me a credit. I'll pay $355 for the ticket. Now I call customer service and I have to pay another $350. So how much I have to ** pay for a ticket for Orlando? That sucks! I never ever use this ** again. Don't use!!!

I always book online but never encounter such kind of travel agency... Cheapoair is totally a scam. This happened June 26, 2015. Try to browse our airline tickets for the best deal.... I supposed to book our tickets from YVR to Rome to the site we used before. But I change my mind because I found out Cheapoair has the best deal but unfortunately instead of saving money it's a lost. To make my statement shortly...I decided to book it on their site. For all I know me and my husband check properly all the details before we proceed to our booking. So we booked it. I'm so shocked when they send me the confirmation… Why our name is not in order. They totally messed up our booking. I call the next day and I think I talk with this guy from India. I told him about the problem on the itinerary they send to me that our name is not in order the way I'll do it when I'm typing. But he said, “you have to call the airline to correct it.”

CORRECTION ON PAYMENT: I cancelled a return trip for my sister and me from Charlotte, NC to Trenton-Mercer, NJ on Monday, Jan. 26. I made the round trip reservations with Cheap O and flew Frontier Airlines. Due to the forecast super-snowstorm, I had to get home before the storm came -- due to transportation reasons from Trenton and inadequate diabetes medications if I stayed longer in NC. I called Cheapoair and rescheduled our return flight for Sunday, Jan 25 (There is only one flight between Charlotte and Trenton-Mercer on 5 days a week -- no flights on Weds. or Sats.). I was charged $490 in additional fees ($150 penalty + $340 difference in flight costs).

I am sorry I bought the round trip air ticket from CheapOair. I called several times to assign seat as the Saudi Airlines said that CheapOair have cancelled my seats. The Airlines said the request for seat assignment must come from the agent, CheapOair. I was put on hold for a long time. After calling several times and long wait, I gave up. The customer service is real bad. CheapOair also send me the itinerary change which turn out to be all wrong on the new date on my return flight. When check with the airline, I was informed only change in time by a couple of hours. I am still waiting for the seat assignment. I will never ever use CheapOair again. As the name says it all: They are EL-CHEAPO!!!

I booked a flight with them from Melbourne to Hyderabad and these guys, they put me on a flight with an overnight stay without even letting me know. When I saw the flight information online, it never showed this much layover but after booking my tickets with them I see this layover. I'm so furious that these scammers robbed me of my money and gave me a flight that I would have never agreed to.

I booked my ticket 5 months in advance for my wedding! It is Jan 30th and they have just informed me my departure time has changed, plus the date I had scheduled to return home was changed. I tried to get my date changed back in order to actually have more than three days with my family for our wedding. I went back and forth with the airlines and the travel company for four hours.

Cheapoair is the awful site that I ever seen. They are just tricking customers by showing the cheap price and when you even book that flight, they cancel that flight and offer the expensive one!

I always see prices on CheapOair but when you try to book those fares are NEVER available. When asking for assistances to find the prices they advertise they always want to transfer to a supervisor. I think this company is very deceptive and just fishing for clients with dishonest advertising.

I booked a ticket with them and they said they had the best prices but they were 40% higher than the airline site, they charged me another $25 admin fee without telling and another $5.00 for seating which I could not access. I really feel stupid after having put my faith in this sleazy organization.

I asked for tickets from Tulsa OK to Newark NJ for 30 april 2015 and return on 3 May 2015. When I received two online tickets it had me returning on 2 May 2015. Cost of 644.40. Because I didn't notice the change of the date, more than 24 hours had passed. I could not change the tickets without a penalty. I ask to change the tickets to 3 May. Cheapoair told me it would be an additional charge of 760.00. So now I am paying a total of over 1400.00 for my tickets. This for two senior round trip Tulsa to Tulsa.

This is my 5th attempt to get some response from CheapOair. I have been phoning (from New Zealand) trying to get hold of anybody at the billings department at various times of our day and night. Every time I get referred to your billings department and every time I get a recorded message. Every time I phoned back and spoke to the customer services people in Delhi of wherever they are, I told them to PLEASE not put me through again, left my phone details to request a call back but this has also never happened. At least this morning I spoke to somebody (in Delhi) who promised me I will get a call back and I really hope this time it will happen. (But please be aware of the time difference as we are a few hours ahead of you and I may not make any sense if I get a call in the middle of the night.)

We were making flight reservations with Cheapoair and per their website I chose dates that I wanted to fly and paid for the flights. However when I received the confirmation the dates were completely different. I called within the 4 hours per their website and actually I called within 45 minutes of booking the flight and the order was cancelled. The customer service rep said that I chose flexible dates which I know that I didn't because of my work schedule. So all of this was done on January 9th.

Attempted to book a flight to Alaska through Cheapoair. After researching pricing and flight connections, I chose to book online. The booking attempt would not accept my information, resulting in a phone call to complete the booking. The agent with Cheapoair indicated that one of the flight numbers on their web site was inaccurate, which caused the web site to not accept my online attempts to book the flight. After giving me the correct flight number, she informed me of the cost. The price increased by $100 for my two tickets. Attempts to have her honor the price that I thought I was quoted through the web site was unsuccessful. I feel that this is false advertising and misrepresentation. She naturally blamed the problem on the airline for not updating the accurate information.

The website advertises free cancellation until a specific listed time but that is NOT true. You can NOT cancel, period. You will be charged the full amount. If you want to change anything about your reservation, it's a $100 fee. Customer service barely spoke English and refused to budge about the policies listed on their very own website.

I booked 2 flights to Tenerife from England with Cheapoair flying with ryanair. Our reservation was confirmed and we received an email with 4 pages of information and ticket numbers and flight details. We were sure we had all we needed to proceed to the airport. When we arrived at the airport, we were told we should have checked in online and printed off our boarding passes, it cost us another £140 to print off our boarding passes. Neither Cheapoair or ryanair made us aware of the need to book in online.

This complaint does not involve me changing any of the booked flight details. There is nothing I changed on my flight and yet Cheapoair STILL messed everything up. Hours wasted, $60 dollars worth of international calling to sort of the mess. Here's what happened:

On Jan.21, 2015 I made a reservation for myself and my daughter to Europe. When I got my email confirmation, I saw a change in flight duration. I called and was put on hold on and off for over an hour with no answer to my question. I called back the next morning and the woman at CheapOair said it was a mistake and ignore it. Five minutes after I got off the phone I get an email thanking me for adding flight insurance. No one even mentioned flight insurance. I didn't want flight insurance. So again I call and they said I would be refunded but it would take 1-2 billing cycles to show up on my VISA. Next day my VISA company calls and says that there are THREE charges at over $3,000 each from British Airway, American Airlines, and CheapOair. I told them that I only made one reservation with CheapOair but was travelling on those two airlines. None of the charges matched the total I was charged on the web site.

We were charged $1070 in change fees for a $2011 international ticket. I had to make changes to the ticket because the first leg of the journey was delayed by over an hour, causing me to miss my international connection. I had purchased the TravelEx Insurance policy, assuming that it cover things like this. At the time of the event, a rude agent from Cheap-O Air issued an ultimatum, indicating that the change fee could be paid in full or the entire ticket would be voided out. The agent also indicated that we could apply for a reimbursement. Well, if you can apply for it, I would assume that you should have a good chance of getting it. TravelEx insurance came back and said, "that's not covered. We're not giving you anything." Cheap-O Air then came back and said, "hey, delayed flights aren't our fault. We aren't the end service provider."

These guys are the worse! My wife booked a flight for us to go on our honeymoon with them. A couple of weeks later we just happened to double check our confirmation and noticed it said we left a day later than we were suppose to. She had taken a screenshot of the original confirmation and it showed a little note saying there is flexible departure dates. We called to change it and they would... Only for $200 for changing the flight plus another $200 for the actual flight. So it would be over $800 for us to change the flight. Unfortunately we couldn't just cancel cause it was over ten days and if we were to schedule a new departure flight on the correct day and not take the wrong date flight, it would cancel the flight on the way back. It's wrong the way they do business and we'll never use them again. My advise is to double check the dates and make sure there is nothing weird like the flexible date departure.

I have booked direct flights in the past from Cheapoair, about two and four years ago, and have had good luck. YET, most recently I booked a trip to the Caribbean with a layover. A day later, I received an email stating the flight needed to be changed. I contacted Cheapo and was told the layover time did not allow for me to collect my bags. Okay - fair, but why didn't the Cheapo rep I booked over the phone with pick up on this? Any other reputable travel agent or airline would have. And, of course, now they wanted additional money to rebook another flight. Hmmmmmm... I grew skeptical and decided to Google Cheapo for reviews. Suppose I should not have be shocked I found so many bad ones.

Booked online and received an itinerary that had the wrong dates and flight times. I called customer service, they pointed out it's my fault as I had first available, so their system ignored my specified dates and times. I can't see where that option was. Then they corrected dates and times and charged $200 extra. Half a day went past and they still had not confirmed our tickets for flights that are for tomorrow 5am. They claimed they needed to confirm credit card with bank. Then I asked to speak to a manager, she blamed me for everything and pointed out my flight times are not available and I have to pay more if I want the times I originally booked. Also that the currency is in USD not AUD.

January 9, 2015 I booked a flight which was supposed to have been from BUF to TPA April 18th to May 2nd. I booked a car for those dates coinciding with the time of flight I was booking. January 17th I got an email saying the itinerary for departing flight from BUF may 2nd was changed. I thought I don't have a flight out on May 2nd, I am returning on May 2nd. So I pulled out my paperwork and sure enough they had booked my flight leaving BUF May 2nd and returning May 2nd and yet my car was booked for April 18th to May 2nd. After I called them back re the email, I ended up with $604.00 US penalty fees plus taxes so a flight for 2 ended up being over $1100.00 US.

Will NEVER again use this company! I booked round trip passage to England at $749.33 USC and was later charged an additional $209.35 USC for foreign fees! NOWHERE in this transaction were foreign fees mentioned! And after many attempts to have this rectified the credit card company charged me all the same. All personnel dealt with were absolutely not concerned in any way.

I booked a flight for 4 on CheapOair. I guess you get what you pay for. You can't cancel and you can't change the flight unless you pay ridiculous change charges. They want $175.00 a person to change and that is $700.00 for 4 and to cancel they want $125.00 a person and that works out to $500.00. All I wanted to do was change the flight to 3 days later and they charge me change fees and blame it on the airline. When I called the airline they said they don't charge these fees, but it is CheapOair that charges the fees. So we are caught in the middle. Have to keep the original flight or pay huge change fees plus the cost of the increase in the flight. I am rather angry. I will never book with them again. Even the airline lets you cancel.

I called to make a reservation for 2 tickets but wanted to know about my cancellation options. I was told something which sounded reasonable enough by an agent called Domingo. I subsequently called back to cancel on the premise of what I was told initially...NIGHTMARE! 'It's impossible,' I was told 0_0 so I called Westjet who made it clear it's quite possible to modify or cancel the ticket. Cut a long story short, I paid $584.50 for my ticket... after much rigmarole on the phone with an agent, I was told they would deduct $150 cancellation ($75) and taxes ($75). So I was told I would receive a $375 refund. I told them that's still missing around $60. They said 'oh that's service fees and that's also non-refundable' so they basically put me out more than $200 bucks, wasted hours out of my day and left me with the worse travel agent service I have ever experienced. I'll stick to Flight centre next time and I will advise all my friends, family and co-workers to AVOID this company at all costs...literally!

I booked an airline ticket on January 8th, when I checked the same flight the next morning it was advertised for $441. This was cheaper than the original price of $591. I asked to get the $441 flight which had better travel hours. The agent said he could not do that. While I was on the phone with the agent (Dunbar) I was able to book my new flight for $441. He kept me on hold for a long time and was messing up the booking by putting in the wrong dates. When I made my new booking I told him to cancel the old one which he said he did. I received a new booking number and confirmation email. I thought I was set and ready to take my trip. I followed up with my bank to make sure funds were taken out and was told it was not. I then called cheapoair and they said that my booking was cancelled. I told them that I did not cancel my booking. They then lied and said the airline cancelled my flight. I called US airways and they showed that cheapoair cancelled my flight. Now 10 days later I have no resolution and information. They took $23 from my credit card, have please look into this.

After selecting my specific dates for travel, I booked online and when I checked my email confirmation the flight was changed to depart 3 days prior to what I had selected. I call cheapoair and am put on hold for at least an hour. When I finally speak to someone letting them know I need to change the flight date, I was expecting a cost of $50 or even $100 to change it but the rep searched the flight for the ORIGINAL booking date and tells me I will have to pay $300+. basically same cost for a one way ticket. In total I spent $900 when it should have cost me $500., called and emailed trying to get supervisor, but of course, they were unavailable. Horrible thieves who rip you off and try to be sneaky about it.

We booked 4 tickets for a family vacation. When we received our e-mail confirmation, the dates of our trip were changed. When we called to find out why they changed our dates they stated that we picked a flexible air option. I told them I did not because I have to come back on the day I chose and they told me I could change it back for 800 dollars. This company needs to be shut down. They should not be allowed to treat people this way. The airlines need to refuse to do business with them. If you are thinking about booking through Cheapoair, DO NOT!!!!!!! They are also VERY rude and started screaming at me when I asked why they cheat people like this.

I am a U.S. resident and I booked a flight to Jordan early last Dec. to visit my ailing mother to leave on 1/7/2015. I purchased insurance through them in case and was assured it would be refunded in case for any reason I cannot make that date. Well I rec'd a call on 12/23 that I need to come home asap - she is in ICU, called them, got some Indian guy that said I can't change the ticket. I have to buy another one at a ridiculous price and I can't leave for two days and because I did not want to commit with them he started actually yelling at me and then finally hanging up on me.

I booked a flight with Cheapoair in mid November for a trip the last week in December. At the end of booking my flight, it prompted me to book a rental through them. I hadn't booked a car yet, so I booked through them. I got to the rental counter, they had my name but nothing else. And so they didn't have a car for me, they finally found one hours later at a different company. I was downgraded and ended up paying well over double! 2 and a 1/4 times!

When cancelled flight, was charged $50 in addition to $200 penalty. Got a letter that indicated that I must rebook with United. When I called to rebook, I was quoted a flight $300 higher than the United flight I wanted, all because I had to keep the same fare class. Nowhere in the credit letter was it stated that the Fare Class needed to be the same. In fact, the new fare quoted was not the original fare quoted. Extremely unethical company, no integrity. I can't imagine how Consumer Affairs allows Cheapoair to continue in business.

This is the worst online airline to book tickets. You book a flight when you want, then CheapOair moves your flight to 3 days later, because the flight you booked is not available but they don't tell you that. Then they want to charge $250 to change the ticket. They trick consumers. If you don't uncheck a small box, then the company changes the day of flight up to 3 days after you wanted to fly. It happen to me 2 times. My son had to fly back on Sunday to go back to college, but CheapOair says the flight was schedule to leave Wednesday, which I did not book. I have my mom funeral and they change the day of flight to 3 days later after the funeral would have been over. Rude told me to book a whole new flight and take a credit for unused ticket or pay $250 to change it. Very sneaky business practice. NEVER USE THEM. Post cheapest flights that were never available in the first place. Other companies will let you know that a flight is not available before letting you pay.

I booked a flight with CheapOair from Boston to Bali in mid November. I had to repeatedly call over the 6 weeks to get confirmation codes and only received the one for the major leg of the trip (Singapore Air) after several calls two days before trip start. I had separately been trying to work with Singapore Air about seat selection (a medical issue requires aisle seating) but Singapore Air said my ticked arrangement only allowed for seat selection at the gate and that I had to deal with CheapOair about this. I was also told the airline transfers were not complete so my baggage would not be transferred along the way. Every time I called CheapO, there was a different excuse.

I booked a flight to Atlanta with Cheapoair. I had to cancel my trip and I was told that my insurance that I purchased wasn't going to help me in any way and that I would get a $250.00 credit but I had to pay $150.00 when I scheduled my flight and whatever the difference was. I didn't understand how it's a credit, I paid $398.00 for the flight. I lost $148.00 and had to pay $150.00 in addition to my so-called credit. I purchased insurance with the understanding that if I had to cancel I would be covered, that was not true so again that's another $19.99 I lost out on. So overall my experience was awful. I will never purchase a flight with that company ever and I advise you don't either.

First they advertised a lower price. When I actually went to the website, it was a few hundred dollars more - should have stopped right there. Going - had to wait for 12 hours at the airport before they could find me a flight. Returning - had to buy another ticket, as the lady at the desk - said there is no ticket issued in my name. Had to purchase another ticket. Called cheapoair as soon as I got back - 3 weeks ago, sent all kinds of paperwork to get my refund. No refund yet, and no response to my emails. Stay away from this website.... pay directly to airline, not worth the hassle. They bait you in with cheap prices and issue you tickets that don't or is not legit with the airline. They need to be shut down.

I booked a flight and was planning on renting a car. I saw that CheapOAir had an option to get a rental car with a click of the button and for real cheap ($88 for 4 days) so I got it. When I got to Miami, it wasn't in the airport like I thought it'd be. I had to take a cab cause I had 2 bags and it’s too hot to walk 4 blocks in Miami. The car company told me it was $368 and had no idea about the $88 I was quoted at. Also I paid an extra $20 per flight in order to pick my seat but on my return flight I got a middle seat. All around bad experience and I never got a refund.

My husband used this company to book a ticket one way around the holidays against my input on how horrible this company is. True to my input my husband found that his ticket home was for an alternate date and when we called for a refund they denied it. I then had to get my bank involved at which time they finally agreed to reimburse us. However, as fast as they can take our money, we now have to wait 2-3 billing cycles to have it returned. I do not recommend this company. Go straight to every airline site! They mislead you and only agreed to return our money because the bank was involved. Horrible!

CheapOair has been a big disappointment. I feel they take advantage and their fees are outrageous. I have no problem paying to change dates or cancel but to have pay over 600 dollars for a change when I have already given you my business and bought a 500 dollar ticket is not ok. You say you put your customers first. I disagree… It's robbery. I have used your site before hoping to give you the benefit of the doubt but you've proven yet again to be a disappointment... I won't be using your services ever again and I'll be telling others.

One of my worst experience in my life. I purchase a ticket for me and my partner and decide to cancel because it was a mistake in the place I wanted to go. So I call in and told them that I wanted a refund and they said no but I told them, "How can this be if your website says 'you have ten days to get your money back'?" I insisted in talking to the supervisor and she told me that she would send me an email and once I got the email they stated I have to wait for a whole year to get my money back. I don't recommend this website to no one because all they do is steal your money and play with your minds and give you the runarounds and if you want something better try EXPEDIA.

I need to talk to anyone that was on that Flight 673 US AIRWAYS, 25 people were stuck at that Airport (CLT) due to Tampa Flight left as Flight 673 Was Landing. I know 25 people were stuck at airport CLT and next flight was 11:30 next day unless you took the Orlando Flight.

I've used cheapoair twice. The first time I received an email a little over a month before my trip saying my flight times have changed, basically ruining my trip. I ended up spending $600 extra (for 2 tickets) to change my flight. I thought it was a problem with the airline, until today when the same thing happened for my trip to Trinidad next month. My flight changed so I am landing 12 hours later! This has never happened to me before, only with this dishonest company.

Cheapoair gave me all my money back thank you.

Pathetic Service! The customer representative who booked the ticket specifically told me there would be no charges for seat, but after 5 days of booking the ticket I see sudden charge on my bank account for 15$ for seat selection. How can you charge me without my knowledge? Highly unacceptable behavior. Very disappointed with their service. Would not book another ticket with this website again. And when I complained to the customer agent and tell him I'll make sure others know about what they did, he very confidently said, "Sure go ahead!" How rude can they be? Avoid at all cost.

This people are dishonest, liars and all agents are rude! I made a mistake when I bought my TKT to Brazil, giving my single name, instead of my married name as it appears in my American passport. I called American Airlines and explaining it to them; the reservation agent from AA told me that I would not have any problem changing it, with no cost, but I would have to ask CheapOair, as I had bought the TKT from them.

I booked with CheapOair tickets from Hong Kong to Singapore. They took commission for their "work" and essentially, I never got the tickets. Spoke to them before I flew and confirmed all was okay and I have tickets even though no money was taken by the airline. I again sent emails and credit card statements to confirm that there was no payments and if I still had tickets, answer: "Yes you do." Arrive at airport, no booking and the original ticket cost of $90 for 2 flights became $189 each. I am out of pocket and they paid me back my commission. DO NOT use them, they are incompetent!!

I was being charged twice wrong for CAD $1349.08 and when I follow up with them for refund they don't have any fixed time to refund and also since they are third party, they are trying to blame air canada for the fault and shed their hands off the issue. Also the reps are really rude. Never ever book flights from them.

I booked a multi-destination trip from Cheapoair on December 31, 2014 for $1975 for two people. We were to be going from JFK to Rome and then Berlin back to JFK. I received a confirmation and even the e-ticket in my email within a couple of hours. The next day, (Jan 1, 2015), I received an email from them saying that my itinerary had been changed and I needed to either email them or call to confirm that I was ok with this change. When I looked it over, the only difference was that the layover time had decreased for one of the flights, therefore, the plane would be arriving in Rome about an hour earlier. According to the email, the price was still the same. I had no problem with that, so I called to confirm. In the five minutes from receiving the email and calling, the price all of a sudden increased by $100. The agent tried to get me to agree to the increased price. When I told him no, he put me on hold. He then came back and said that he found another comparable itinerary. Again, it was more money.