CheapOair Reviews

I was online and had gone all the way to the final click to receive 287.20 for my trip to LAX from ORD and back. It popped up that the price has been changed to 353.20... I was very upset, I called the 1-888-613-6045, the gentleman that helped me told me that the plane was full and that that was the price. I am meeting someone at the airport. I told him that I had put in my seat numbers. It was all set. Once again he said it was full. I told him I couldn't take another flight. He got me a fare of 303.20. which is better than 353.20 but not as good as 287.20.

You should go for CheapOair without second thoughts. Customer service is very forthcoming and supportive. Their best and cheapest fare algorithm is really nice and guides us to find the cheapest fare.

I made reservations for midday flights, since grandparents as well as young children were traveling. CheapO sent me an urgent notice that our flights were changed. When I contacted them, someone named "**", told me that we're now had a 6:20 AM flight out of Wichita to Ft Lauderdale, connecting in Houston. Our return flight was now changed so we would be making a connection in Denver and returning to Wichita 8:15 PM. When I complained about the late flight, he threatened me that the other option was to spend the night in Denver. So, returning home, that last flight out of Denver was cancelled. We were all flown to Houston at Midnight and to Wichita the next morning. That morning flight was delayed several hours. We arrived in Wichita mid afternoon.

Planned a trip to fly to Seattle, WA. I called CheapOair and made reservations for two to fly on Delta Airlines on June 17, 2015. After processing my information via phone with customer service, I was told I should receive a confirmation email with a couple hours and given a booking #**. Several hours later, went to check my email. There was no confirmation from the company. Made another call to the customer service regarding the above mention. Rep tells me I should have received confirmation by this time. Later to find error in the recorded email address. Email address confirmed and corrected in company's system. Agent assured me that flight would be emailed. I asked to purchase flight insurance and paid via credit/visa. Once again checked my email without satisfaction.

I have used CheapOair many times and am very pleased with the choices of flights as well as the good rates. What I am very unhappy with is the agents are very difficult to understand because of their accents. I am always asking them to repeat what they say. This very annoying to both. They are however very helpful in making flight arrangements and changes when needed. Thank you for allowing 24 hrs to make a change. This was very helpful, since I was not able to get in touch with relative to see if the arrangements I made were ok. They were not, so I was able to make the best flight arrangements for them.

I have used CheapOair many times and found good prices for my airline tickets, but this time I had to change my initial flight date and was charged a huge amount. I may not use this site ever again.

Booked a flight to Orlando in March for departure in Aug. I made a mistake by reversing my grandson's name and omitting my granddaughter's middle name and was told by a rude rep he couldn't fix it and I would have to buy two new tickets as they wouldn't be allowed on the flight. He put me on hold came back and said he couldn't do anything. I said I would call the carrier. He said he done that and they couldn't change it. I called the carrier and she said as it was a typo error and for a small fee cheapo air could fix it. I called their customer service. She said call him back. I did but he still won’t change it... I will never book with them again. Lesson # 1 always book with carrier!!!

Apparently you have many new workers who do not understand how to read schedule changes. I have called all 3 times that our flights were changed by Delta and was told our original flight schedule instead of the new one. Thank God I know enough that the schedule is changed but you don't, which is real scary considering I give you my money for flights and that is all apparently you can do. Please train your workers properly or you will no longer get as much business.

I had problems booking on line. I gave their customer service a call and my tickets were booked easy and quickly. I have used them several times and am very happy with their service.

I've always used CheapOAir whenever setting up a business Japan trip, with no problems along with the cheapest flights... I've compared. I had to make last minute changes on one of my flights. Received help from **. She was awesome.

I do not typically feel the need to expose a company for what they are on social media, however, I decided to write this to save other people the hassle that I have endured. My experience has shown me that Cheapoair.com is a scam. I recently booked a trip with them that was listed online at a certain price. The next day the company called me and told me that the airline we were using would not transfer baggage to a connecting flight. They then gave me the option to change my flight to an earlier one so I would have time to get my bag from baggage claim and re-check it in.

I tried repeatedly to book a flight, w/ several time and date options, that was advertised as $63. Site listed 4 seats being left at that price. After info filled in, the flight was suddenly unavailable! Later they said that they could book the flight for $156! Stop this company from using "bait & switch" tactics. As if booking flights online isn't aggravating enough!

I booked 3 separate legs to different cities. I was very satisfied with the rates and on-line service I received from CheapOAir and the first 2 legs of my trip with United Airlines went very smooth. The 3rd leg of my trip was out of Phoenix on Spirit Airlines. When I checked my flight status 8 hrs. prior to my departure there was no info on my booking status. I called from my rental car and waited over 20 minutes to speak with a representative from CheapOAir to ask why my booking was not showing up. The recorded msg kept saying to go to the website for a live chat which is difficult to do from your cell phone. When I finally got a rep she was very helpful and put me on hold to call Spirit and research the problem. That took over 30 minutes and when she got back to me the only info she had was that it was canceled with no further explanation. I asked her to book another flight for me and my options were 24 hrs. later.

Excellent service. Professional. Went out of his way to accommodate me and called back when disconnected. Will use again next time travel.

My flight from Phoenix to NYC was on a jet that was obviously older. It was cramped and very uncomfortable. I don't blame you for this, but in the future I will consider the type of equipment before I purchase tickets.

Our flight was canceled 24 hours before, yet Cheapoair failed to notify us. It was only because we attempted to check in that we found it. The airline instructed us to call our booking agent. We called them and they told us they were unable to either book a new flight for us or give us a refund for the canceled flight. Essentially, they took our money, refused to fix it, and refused to give us our money back.

The agent told me in the conversation after booking our trip that we did not require a passport for this trip, and that is not correct.

Through CheapOair, I found amazing prices to go with Emirates, a wonderful airline! You do not have to worry about taking too much luggage, you are allowed sports equipment and it has wifi on the plane!

Thanks for the agent who helped me on my booking. I was very disappointed first when I called but the agent did his best to help me and am happy. Thanks for the help I guess his name is **. Thank you again.

Overall the person was helpful. I asked that he be patient with me as I was not able to complete the process myself online. He was a bit harsh when he asked me to forget the screen and close it out. He did quote me one price which I verified and then he change it at the end for the recap. He did offer a number to reach him directly if I needed additional help.

Please please please do not buy ticket from CheapOair. BAD BAD BAD VERY BAD CheapOair got money from my credit card account but my family couldn't travel. Airline says this ticket is fraud, they go back home. Their customer service is very bad. If you have a new ticket they answer less than one minute but if it is existing reservation they will take more than an hour to answer. I will never do business with CheapOair again. Do not do business with them, they are crooks.

I had a amazing experience. Always booking on CheapOair.

Booking was relatively easy but I had to call to apply the promotional discount on fare.

On 6/10/2015 around 8:00 PM called to cancel our June booking because of medical reasons. One of the reps, ** came up with the extra fee of $863.30 for re-booking the flight for September. Half an hour later she claimed reservation change can't be made without paying an additional $380.00, claiming that September/October fares are higher than June fares and saying that she will call back, instead she put the booking charge through.

I had all questions answered. The agent was polite, patient. Have a decent price for my travel plan.

Is good that you can cancel a ticket and they refund the money. Also good attention from the customer service.

As of right now, I am very happy. I have been booking my honeymoon reservations through Chepoair and they have been very helpful with making the most of our trip. We have not go on the trip and will update when we get back. At the moment, customer service has been excellent.

Flight arrangement - The sales person I used was very understanding and it was an easy process.

I bought 2 tickets to attend my father's funeral... they took advantage on me. As everyone knows if we lost somebody we love, our emotion is all stress and will go with anything as long as get to see that person for the last time... so I got rip off... I paid over USD$7000 for my 10 days trip. When I found out there's Bereavement fares... I called them back and the supervisor said there is no such thing... I am not happy at all. They make me feel like I am a dummy...

This ** person on 7 Jun 2015 at 2:15 pm was the rudest person I've ever had the misfortune of dealing with. What he lacked in knowledge he made up with his rudeness! Didn't listen to my question but proceeded to lecture me on how many times I had called regarding the booking. If my first call had been resolved obviously I wouldn't have been wasting my time calling again to rectify the issues! My call today was to ask "why all my flights are not displaying on my iPhone app" and "why a flight that was cancelled is still displayed on the app". The guy was clueless and rude!!! Didn't have a solution so he proceeded to belittle me. Who the heck does that and gets away with such a behavior?

I contacted CheapOair regarding the name of a passenger for a reservation twice. During the first call I explained the entire situation and was very patient with the agent and took almost 1.5hrs to fix a name change and pay $50. The agent said I should receive an updated itinerary in an email in 2hrs. After waiting almost all day I haven't still got the itinerary and when I called back the 2nd time the agent was so rude and did not even allow me to talk. Horrible experience. Never book through CheapOair ever.

On May 25th I purchased tickets from CHEAPOAIR.COM, NYC - LAG 5:20 PM to MIA - Miami 8:44 PM with connection to Quito, Ecuador MIA - Miami 11:55 PM arriving to Quito at 3:25 AM. Arriving to LGA and checking in I am told that my flight from MIA - Quito is not confirmed and has no reservation. Thanks to American Airlines supervisor I found out that CHEAPOAIR had CANCELED my reservation for that flight WITHOUT MY CONSENT causing an inconvenience for me to spend 3 hours trying to resolve this issue and kept getting put on hold by their "Customer Service" reps. Getting hung up on and also received attitude from one of the reps. As well as CheapOair giving me the run around saying they did not cancel my reservation. According to the AA supervisor this is not the first time she has seen passengers go through this with this airline. This is the last time I ever purchase from them. Rude supervisors as well as their customer reps.

I had purchased the tickets for myself and my parents to attend my sister's wedding in Costa Rica (March 2015). Unfortunately a few days prior to our departure my grandmother who was living in Surrey, BC had passed away. My parents had to purchase new tickets to urgently fly to Vancouver in order to take care of the funeral arrangements. Therefore they were unable to board the plane as they were in Surrey at that time. I had sent multiple e-mails to customer service (including a copy of the death certificate) and NEVER received a response (The funny thing is when you call there is an automated message that says to contact customer service via e-mail and you will receive a response within HOURS - FALSE!).

As of 6/4/15: HORRIBLE CUSTOMER SERVICES, DON'T KEEP THEIR PROMISES! I called in to book the flight today under a different passenger name and THEY TRANSFERRED ME TO SUPERVISOR which I had to wait for more than 40 mins and got hung up. Seriously! I wouldn't recommend you to book with CheapOair ever. This will be my first and last time to do business with dishonest people.

I congratulate you for the staff you have. They are very kind and helpful people.

Representatives very helpful. Unfortunately, several glitches occurred. At first, I requested cheapest fares for RT travel to Kerkyra (Corfu/CFU), Greece, from MCO. Somehow, I was booked to Ioannina (IOS), Greece. We fixed that quite amicably and I am pleased that reps (**!) were so accommodating. I'm concerned that my full legal name, **, as it appears on my US passport, will not be exactly that way on my tickets, thus potentially causing TSA hiccups. I've emailed my concern to cheapoair.com but have not received any response. I need assurance that my tix will match my passport and my journey will not be complicated by some typo. Thank you very much. I'll buy future tix from El Cheapo again.

This airline is the most unaccommodating airline around. I have printed tickets for business class tickets with specific seats assigned WHICH MEANS NOTHING. They arbitrarily gave my seats away and assigned different seats to me. Giving my seats to someone else and will not give me my seats. My wife is handicapped and needs me next to her. But they could care less. What a poorly run airline this is. Speaking to a supervisor for over 30 minutes got me nowhere. I even offered to pay for an upgrade. But even though first class is totally empty, they only have 1 upgradable seat available for first class. How ridiculous is this.

I have booked several trips through CheapOair. All of the bookings were handled with care and some of them were quite challenging as I usually want to spend time in two or more countries at a time. The phone help has been great finding me red eye flights when that is the best option for me. Years ago (before CheapOair) 5 of us landed in Taipei after midnight, none of us spoke Chinese, and our guests thought we were coming the next day. With the phone help this won't happen.

My husband and I purchased plane tickets to New York with one stop. On the airport we learned that it was changed to 2 stops because the plane had to fuel (?). It did not say it clearly on the itinerary, but when we called CheapOAir, they said that it was a planned stop. On the way back we upgraded seats for $100 and were reassured that we only have one stop this time. Again 2 stops, so we used our upgraded seats for very little time. When we called and complained to CheapOAir, we received inconvenience code worth $100 for future purchases of the similar kind.

My wife and I recently purchased Turkish Airline tickets online thru a third party (CheapOair). In making the reservations I made a typo and incorrectly input the departure date as 5/1/15 rather than 5/2/15. When I presented my ticket at the Turkish Airline counter at JFK in New York I was informed of the error and was told that my entire booking had been cancelled as the result of being a “no show” on 5/1/15. The discounted ticket price purchased thru CheapOair was in the amount of $1,456.60 for both tickets. I spent much time on the internet to find the best possible ticket prices since my wife and I are retired seniors living on a fixed income. This trip was 3 years in the planning.

In January 2015, booked a flight Montreal to Barcelona $932.88... had to be cancelled due to illness... recuperated the money from insurance company. CheapOair wanted to charge me for cancelling, but I told them repeatedly that I would not pay because of insurance. They seemed to understand, but when re- booked in April (my travelling companion did not have insurance but they guaranteed her a better price if we dealt with them.. I think she got taken advantage of) there was a difference of $194.85 on my credit card. Why?? I can understand the fluctuation of U.S. Dollar exchange, but not $195 worth. Called billing department. After mysteriously being cut off twice and after being on hold for 1/2 hour, gave up. Will not deal with them again.

If you ever would like to change part of your itinerary, CheapOair mandates that you re-price the entire ticket (e.g. both the outbound and inbound portions of your journey). Airlines often do not have this policy and instead will allow you to re-price only the direction that you are changing. As a result of their policy, any changes to itineraries made via CheapOair will be much more expensive than if the equivalent ticket were purchased with the airline directly because the fare will often have increased on the other leg of your journey in the interim and for some airlines, repricing the entire ticket means incurring two change fees, one for the inbound and one for the outbound. I suggest paying a slight premium upfront, if there is one at all, and buying tickets directly from the airline.

I was so happy I could take care of all of my details through email as I don't have a lot of access to a phone while travelling. It was such a help and once my first email was returned the following responses were nice and prompt. The only frustrating detail was that I had to pay the difference between the tickets I changed when I could find a less expensive ticket for the same flight on your website. I don't think that is fair. The service, however, was very prompt and although not the most sympathetic it got the job done.

Great service. The agent was very helpful in working with my schedule. He was also very patient and explained the lay over times.

I had booked a two tickets from Baltimore to Chicago for a June flight on May 26, 2015. Less than 48 hours later on May 28, 2015 the same flight dropped almost $100 each! I contacted CheapOair, got transferred 3 times, and was informed unless the price changes within 24 hours, I could not get the cheaper rate. I asked if I could cancel my existing flight to and book the cheaper flight, and they informed me I could not receive a refund. There is definitely no white glove service with this company. No cohesion as I was transferred 3 times, reception is horrible as if the operators are definitely abroad, and the communication with the employees to customers is definitely rehearsed. Stay away!

On 5/26, I was trying to book 4 tickets for me and my family to travel to St Thomas. I was online trying for hours. Finally, I found a fare on CheapOair but when I tried to book it, it was sold out. I then got a call from CheapOair and the gentleman said he noticed I am trying to book a flight to St Thomas. He explained he can try to get me the tickets at the same price I saw or maybe cheaper. The fare that I tried to book was $563.60. He was able to get me a fare for $488.04 which included insurance. I was very happy. Excellent service.

I am traveling on a USA funded federal grant. I accidentally booked a carrier that is not covered and wanted to cancel my flight less than 48 hours after booking. I called customer service (where I was spoken to quite rudely, but I can generally overlook that). They told me they could not cancel my flight because they had limited authorization to do that from the carrier. I called Air Canada directly and a very nice woman spent some time on the phone with me and said that CheapOair should be able to cancel my flight for a fee (which I was completely willing to pay).

Issue resolved.

I tried to book a short haul flight that had appeared on Skyscanner. Clicked through to the website and entered all my details before it told me this flight was unavailable and the last seat had just been taken. But they would give me £20 for a different flight! Went back to Skyscanner to see if the flight was still being offered by CheapOAir and it was. So used a different computer to see if the flight was still coming up on their website and it was! They clearly say they have flights that they don't have just so they can get people on to the website and hope that people book a flight that costs more than they actually have. Absolutely ridiculous that they are showing flights that they don't have. Tantamount to fraud.

Updating this review after a call from a customer service supervisor (Ignacio) at Cheapoair. The company has showed that they does not agree with customer service reps treating customers as I described in my post. The supervisor was very polite and flexible in his attempt to resolve my booking modification. He clearly explained all my alternatives and put effort to sincerely understand my needs in order to offer the best possible solution for my booking.

I spent an hour or more on a busy day to find the right vacation ticket. Cheapoair promised great prices. In the end, after paying with my card, my purchase was refused and I was offered a fare that was almost twice the fair they had promised. REALLY! I will never use them again!

I have always been happy with the service from CheapoAir. This booking was a re-booking from June 7 changed to July 7 due to an illness in my family I had to change my reservation. I was not aware of the change policy and when I found a new date the cost was 509 more with the same airline, and 200 less with a different airline. I had to pay the change fee of 100 which was fine, but I am not pleased with the fact that I was unable to change airlines and had to pay an additional 509+100.

On 05/21/2015, I purchased domestic flight ticket from SJC to BWI for 05/23/2015. Received confirmation number from CheapOair.com on 05/21/2015 with email subject line (**) at CheapOair.com on 05/21/2015 with booking #** and Airline confirmation: **. Unfortunately, your service has not performed well and ticket is not issued and not informed to me. Because of my travel is cancelled and spent money for airport travel and accommodation. I am disappointed because my holiday plan is canceled and wasted my money which I spent for airport transport and accommodation. I was billed to my credit card on 05/21/2015. To resolve the problem, I would appreciate you to provide the compensation for wasted my time and money spent for travel to airport and accommodation. I look forward to your reply and a resolution to my problem and will wait until 05/30/2015. Before seeking help from a consumer protection agency or the Better Business Bureau.

I booked airfare with CheapOair in March for a trip from Sacramento to Santiago, Dominican Republic, 01/14/2016 through 01/29/2016. The company overcharged me and Wells Fargo had them fix the overcharge. I do not know if this is when the change occurred, but I am now somehow scheduled to return on 01/22/2016, a week early. I am getting married there on 01/23/2016 and would not have booked a flight home to miss my own wedding. I have tried contacting both them and United, and was told I would have to pay over $400 in fees to change a segment that only cost $442.50.

I normally do not write reviews but I am extremely dissatisfied with the customer service I received from CheapOair. I normally do the bookings myself but was told it was better to go through an agent as it benefits both of us. The agent I received was extremely pushy and rude. She could not understand me and I offered several times to do my own booking online but she would not take that for an answer. The flights I had searched were cheaper online (on the same website) and only after I researched the exact flight numbers, would she match the price.

I recently booked a trip with CheapOair, and I was really pleased with the results. The representatives with whom I dealt were knowledgeable and very professional. They also got me a great deal, and I will definitely use them again. I will also recommend them to anyone who is planning on traveling anywhere.

I paid the extra $24.00 to straighten my booking right. M. for **. I spelled it 2 or 3 times for him. And then he put Maria. Then it came back with Jann - and it was **. And got me as a senior. I'm the one that booked it and it comes back to ** (my brother). My name does not have an itinerary no. behind it.

Air ticket purchase - I am very pleased with dealing with you.

I booked a trip to Miami, Florida for my brother's engagement and long story short the itinerary that I booked through the website was not the one that was emailed to me. When I noticed the return flight was different, I called customer service to try and get this corrected. Had to wait on hold 3 different times, when asked to speak to a manager I was put on hold for 35 minutes and then hung up on. Customer service provided zero help, did not even present options that would be feasible for the travel arrangements I was originally looking for. Agents were disrespectful, provided no actual help, did not listen to any concerns I had with the fact that I booked a specific itinerary that I spent 3 hours researching and the return flight I was placed on through CheapOair was at 2 completely different airports, adding an additional 4 hours of travel time for me.

Just booked a flight from Canada to Barcelona and back from Turkey. We booked and paid for the flights and then we found out that we could get a better price from a local carrier - same flights, same airlines. I didn't think that I would be able to get satisfaction - but surprises were in store for me. ** was able to credit our credit card with the difference - which was quite substantial. It was done with the utmost of politeness and regret that they didn't get us a better price. I would definitely use CheapOair again. Thanks to them we now are able to buy another city tour.

I found the flight that I wanted, picked my seats, put in my credit card. I got a warning to complete my purchase in 2 minutes. I did it in 30 seconds. I then got a message after I submitted everything that my flight was now gone - but here is a code for $20 and then It gave me much more expensive fares. I called and talked to an agent. He said he was going to do his best to help me and call me in 30 minutes. It has been 90 minutes, and no call. Very disappointed in my experience.

On top of rude representatives, prepare to be placed on hold for well over an hour, to be transferred multiple times, decipher their stuttering and murdering of the english language to the point you cannot have a clear conversation with them. Also be prepare to be lied to. The manager told me that the airline has no available seats for 5/15/15. Meanwhile I was also on the Frontier airlines website while I was on the phone with him looking at the MULTIPLE available seats for purchase. I call him out on it and he continues to stutter and gave me no answer as to why his computer won't show him any results.

One thing that had me puzzled, is that the airline charged me for my seat! I appreciate the price of the airfares. This was a spur of the moment trip. My son is in the military, this allowed me to see him before he was deployed. He appreciates me being there as I appreciate being there. Thank You.

I had booked a flight through CheapOair and had to switch my departure city due to business travel. I paid the $200 flight change fee and had it switched through CheapOair Customer Service. They said my return flight should be fine and not to worry, so I didn't! When I got to the airport the day of my returned scheduled flight the airline said that my reservation had been cancelled completely and that I needed to repurchase a ticket which cost $372.

This is the third time for me using CheapOAir. No problems so I guess that is what counts. I had no price increase and everything as expected on this latest trip to CanCun.

I called to pay to have the pending ticket and without my consent an agent cancelled my ticket and now I am suffering to have proper ticket with dates and price match. Initially I booked a ticket online #** and my credit card was declined due to my out of the States transaction, so I called my bank and then called back Cheapoair to do the payment, but the agent which I spoke to is cancelled my ticket without my consent and argued with me then hung up my call. Again I called back and another agent was also very rude on the call and hung up quickly.

I am a repeat customer and have used CheapOair at least two dozen times in the past. Their search engine is powerful and gives me lots of options. Billing is accurate & efficient. I was bit surprised to learn that they go for detailed credit card verification but guess it is for my good.

What I liked about cheapoair is very nice responsive website and refereed by a good friend in traveler forum. I tried to book a flight from Edmonton to Washington DC for friend. I bought it for $546 while booking I made typo in friends name and within 5 minutes I called customer service to correct this. They said they cannot (even though ticket was not confirmed then) which was ok but offered me another flight without any new fees. I insisted I needed same flight so I told him let me talk to Airlines, it's very minor mistake they can help but he told me if I hang up he won't be able to help So I agreed to book flight of his choice which was 4 hrs late. Customer rep told me no fees has been charged or levied. I thought it is good service initially.

Very please with the representative that help me booked my flight. Will do it again and very highly recommended.

Reason why we book online is to save money, but with $150 CAD agent fee and sneaky $15 seat reservation fee, it's not even worth it.

Agent help me book trip to Altanta GA.

I had a great first experience with CheapOair! Booked tickets at a big discount compared to Kayak. The ticketing took longer than I would've liked though because they needed to verify my banking info. I got worried and called and they were super helpful over the phone. Thanks!!!

Change of return flight - I'm **'s grandmother & I paid for her trip to come & see me for my "75" birthday. Thank you. So far so good.

CheapOair misbilled my debit card on 4/10/15. Then they e-mailed me on 4/25/15, telling me I had to pay a balance. I paid it on 4/30/15 and payment was confirmed by their employee. I have been e-mailed by CheapOair several more times for more money. I have my bank statement that I paid in full. My flight is booked for 5/15/15 and today Cheapo has e-mailed me again for more money on 5/12/15. I've contacted the carrier United air lines and they informed me that the flight was booked. But CheapOair can cancel it for any reason because they own the ticket. Cheapo employees can't connect customers to a supervisor or customer service and will subject you to unlimited elevator music and employees practicing their English on your time. I have spent over 2 hours trying to confirm my paid for flight with no results.

I made a booking for two under 18's and click their title as Miss, but the booking came back it was shown as Mrs. CheapOair wanted to charged me £170 for an amendment. When I called the airline directly they made the amendment for free!! So thanks CheapOair for trying to rip me off. When I made the booking on-line and the total price shown before submitting the booking, was not what I was charged by CheapOair. I checked with the airline and they confirmed that the total price was £265.96 but CheapOair charged me £292.21.

They were very good and helpful.

I booked a ticket for a client and there was a typo by one letter in the name. CheapOair would not let me change the name even after I called the airline myself to have it reconciled on that end. Then, I needed to change the departure date, and because the name was misspelled by one letter, I could not change the ticket. I had to buy a whole new ticket and cancel the current flight. With the cancellation, I got stuck with a voucher that could ONLY be used under the traveler's name; which meant we would have no future use for the voucher because the purchase for this traveler was for a rare special occasion. The traveler's name wasn't even the cardholder's name. CheapOair couldn't even change the voucher name to the cardholder's name.

I was misled as to booking flight myself online with rep on same site. I could had book for less money but rep said I would not be guarantee my flight and seat so she did it and cost me more money. Don't like that. That's why you go online -- for cheap price.

Hi I am **. I am flying to Bangalore (BLR) from Calgary, Canada on may 26th but I am from Saskatoon so I have taken other ticket from Saskatoon to Calgary on the same date because my flight to India from Calgary on May 26th evening. When I searched on the cheapoair site on 26th I have seen a ticket on west jet for 160 cad from Saskatoon to Calgary so I have taken that ticket because that flight reaches on Calgary by 10 am so I was thinking I have good enough time for my next flight, but when I got the ticket it shows my flight is on May 27th. That means there is no use basically my flight to India from Calgary is on May 26th.

This is my first time to buy ticket with CheapOair. After the day I booked my ticket, I find out that no company is worse than this company. The worst customer service ever. I called to book my ticket with an Indian agent who speak heavily accent. I spell my name is **, but she put my name is **. I have tried to call them, email them for many many times. The service only say that they still working with my ticket. I bought the ticket on 01 FEB. Called them to complaint about my problem after 1 day. Today, 10 MAY 2015, I can't remember how many time I called them and got same answer. The agent is very rude. Tried to claim that the problem is coming from my fault. He said that he can't do anything to fix my problem but he is very happy to help me cancel my ticket.

I booked flights with CheapOair on the 28th April 2015 which the sales rep told me I got a huge discount and was putting so much pressure for me to pay that day or I will lose out if I called again the next day. I paid to find it £100 cheaper from the direct airline. I cancelled within the hr. They told me that I will get my money straight away because I cancelled so quick. I checked my account the next day and no money was there. I called again and the lady I spoke to said that I will get the money on the Monday which was Monday 2nd May. Again, no money. I called on the following day and spoke to another person who told me that she assured me that I will get the money on the 9th of May. Again, no money. I called them today 9th May and I have spoken to several person who keep transferring the call and I spoke to a guy called ** who put me on hold for 20 mins to be cut off.

It was my first experience with CheapOair online booking. I was impressed with the good rate I was offered in comparison to other websites and easiness of the use. When I had to change the schedule of my flight, the agent who I contacted did well and showed great effort to help me. Thank you guys and I wish you all the best.

Because of a medical problem with the booked passenger, I phoned CheapOair to cancel the booked flight. This was attempted 4 mo. before the flight. I was informed that there would be no refund. I feel there should have been a refund.

Wanted to know how to get seat assignment. I was told that I can get on the website 24hrs before my flight departs. I can then get a boarding pass which will allow me to go directly to the area where my plane will board.

They made this so easy that I am going to skip all the other travel sites in the future!

Booked flight/car but wasn't sure it took online so I called. Customer service was polite and helpful in checking this. Flight was booked but car was not so she went ahead and booked it for me while I was on the phone with her. She confirmed and emailed my bookings and confirmations for the purchase while I waited which was a very short wait.

Customer service rep was courteous. He followed the process particularly validating the person if indeed the right person. Please maintain a robust control process balancing with good and courteous interaction with the client.

I booked a flight from Manchester (UK) to Dublin through CheapOair with the airlines being Ryanair. I was provided with the booking information. However I was never told that I needed to print my boarding passes before the flight. I went to the airport with just my booking confirmation and Ryanair advised that it would be £70 each passenger in addition as I hadn't printed my boarding passes beforehand! There was 4 passengers being charged £70 each, totalling £280, to allow us to print out our boarding passes. Ryanair advised us that we should have been told by the company we booked it through (CheapOair).

I purchased two tickets for a flight that unbeknownst to me was already cancelled. I never received any notification that it was cancelled, until I got to the airport to leave. I called customer service on 4/2 and as of 5/4 I have yet to receive a refund. I will NEVER use this company again.

Great service. Only hard to understand the accent sometimes.

I booked an airline ticket on 4/29 and used my credit card to pay for it. Two days later someone in New York tried to use my card number to purchase $900.00 in items at Target. I called 5 times to get through to someone at CheapOair. When I finally got through to someone in billing, they said I needed to call Target. It wasn't their fault. Yet they were the only online payment I've made in over two weeks. My bank shut down the acct. to protect me, leaving me with no money until my credit union reopens on Monday.

I purchased two plane tickets to the incorrect airport. Within 4 hours of buying the tickets, I realized that I needed to change the departure airport, but when I called into the customer service line to change the airport, I was told that it was too late to change the itinerary without paying a fee (initially, the fee was $50 per passenger, but the agent reduced the cost to $30 per passenger). The cost reduction was helpful, but I would have preferred that the agent reduce the fees even more since I called into the customer service line exactly 4 hours after I booked the flight. Unfortunately, the call took about 40 minutes, and by the time I was able to get the itinerary adjusted, I was already "outside of the 4 hour window", which made it impossible to change without paying a fee.

Numerous fraudulent charges to my account following a transaction with this company. BEWARE.

My brother and I was inquiring about an upgrade for from where we were seating at to Elite premier. Miss ** was very kind, helpful, and patient. We are pleased with all her help that she has provided for us. Thank you.

It was frustrating trying to change this booking because the 800 numbers, (3 of them!) led to non-existent phones! I finally got through to an agent (probably in India), who was very helpful and saved the day. The 800 numbers should be remedied.

Hi, I have had so many issues right from the beginning with CheapOair. I guess I got pulled to this website by a search engine. The site showed up an attractive price for a connection but was not available to be booked online. I had to call it in and pay an extra $75 for it. This is just the beginning… Less that 24 hours to departure I get a call by someone that there is a problem with her connection and her flight will need to be changed. I am amazed by how they go about doing this smoothly. As per him the layover of 1.5 hours was not enough. Then why was it on the website and on call. It's been over 5 hours of my time and I have still not had it resolved.

I bought tickets from Nashville to Tashkent with 2 stops. And when I came to check in my baggages they told me I would be picked up at Frankfurt airport which is not going to my plans. And Frankfurt is totally different country- they need visa. However I call to customers service 5 times and they told me it's my fault I have to check before buying everything which is I did. And it doesn't say anything about that. Guys just be careful when you buying tickets from this company. They really doesn't know about what they selling.

The lady I just spoke to at 9:30 am (EST) is very helpful to my seat assigned. The man I spoke to last night is not helpful at all and gave me the wrong information which is now corrected by the lady today.

Both the original booking and the conversations I had with the most helpful assistant were untroubled.

It was horrible customer service. Say they're gonna help you and let you talk to a supervisor and they disconnect your call. They're only happy when you're buying tickets. I cancelled my flight and asked for a refund. It's been a month, 3 and a half weeks, and I haven't got a dime back. Also every time I call they lie and say it's gonna be another week. Now I just called and they disconnected my call again once I brought up a refund. Please, someone, help.

I am very glad some of your Staff call me, about the ticket. That your Staff could not get the money from my credit card, because somebody took money from my credit card. The Bank Staff told me disputed.

My evaluation concerning the "Booking procedure" so far was "Great." The way CheapOair handled my Booking is nothing less than "Outstanding." The follow-up after the booking was the "Best Ever." I only hope that the long trip from West Palm Beach, Florida to Seattle, Washington is that the flight is as good as the Booking procedure.

I am very disappointed with the customer service. I have sent several emails and called almost 15 times but have not received my refund at all which I filed in January 2015. The wait time on their customer service call is approx 1 hour every single time. The customer service agents are also unaware about anything and only inform me that the ticket has been filed and only tell me that they are looking into the issue. Now they have even stopped responding to emails. Did not expect this behavior from CheapOair. Highly disappointing.

Had no issues.

Never use this company. Full of cheating, customer service very rude!!! By mistake I booked two adult tickets at 11:00 PM. On the next day at 2:00 PM (well within 24 hours), I called them to make changes. I was told that I have to pay the penalty of $200 each because it was not on the same day. I was also asked to pay a price difference of $171 each. This means that I need to pay $742 for this change well within 24 hours. I checked their website and found that the new ticket is even cheaper. They explained to me that to change the ticket is different from to book a new ticket. Listen to me, never use this company!!!

I'm one of your best customer but just a little mistake that I made under 15 minutes you charge and I talk to the guy I spoke to yesterday. I filed to him he give me his word that he will forgive me. I believe him. I don't know he was fueling me the money he charged me is nothing but I filed you don't value me. Customer always right. I with you 2-3 times every year. At least give me grace for that. I love your company. I recommend my friends for you.

CheapOair did not alert me as to my return flight from DFW to TPA 24 hours prior to the flight to check in. Fortunately, I was able to contact Spirit Air and check myself in. But with no reminder from CheapOair I could have easily missed the return flight. The last booking I got to DFW roundtrip was through Expedia and they reminded me within 24 hours of the flight to check in with the airline. As a result, I may not use your services in the future.

Not happy. Rec'd itinerary but had to call to get confirmation. Your agent sent the confirmation and said E-ticket would be sent to me via email. As of this moment, no e-tickets have been rec'd.

I booked two tickets to London for $2688.70 including taxes and fees. When I got my credit card statement I noticed an additional $100 charge by CheapOair. I queried with customer support and was told that the first line of their script advised that the price charged included all taxes and fees. I advised them that they did not disclose that some of the fee was a charge by them (and not airport fees) - they said then repeated their script answer. I feel this is deceptive and that they should disclose that they are charging $50 per person for making the reservation. I won't be using their services again.

Hi. I have communicated with cheapoair regarding the below issue, unfortunately, still nothing's been done!!! I would like to raise to your attention that, in March 8th I did a flight tickets and hotel booking, and the transaction was made through your website and the cost supposed to be flight book number **, cost =£331.66. Hotel booking number **, cost= £210.15, which is total of £541.81.

It takes CheapOAir and an airline 2 business days to charge a credit card, but after 1 month and 17 days, still there is no reimbursement. Flights were cancelled early March due to a snow storm; planned to take a once a year treatment with doctors who come from out of the country. A supervisor had to take the call, and said to wait 15-20 business days for a reimbursement to be received. After 20 business days there was no reimbursement; called them, and there is nothing they would guarantee but a request for us to wait. Still at this time (21 April 2015) there is no reimbursement and no one wishes to respond. If it took 2 business days for the credit card to be charged, then it shouldn't take so long (common sense!) for a reimbursement due to a cancelled flight due to inclement weather. Missed that unique health treatment opportunity and would have to wait for another year.

I got a very cheap fare quote from IND to DEN for booking number ** but the actual charge was 390 percent in excess of the quoted amount on the paper ticket Cheapoair issued. When I discovered my credit card had the overcharged I notified Cheapoair on Mar 14, 2015. I was promised a refund in 7 to 14 business days. When I complained after 15 business days that it had not yet arrived, I was told it would be another 7 to 14 business days. It has now been over six weeks. I still have not received a refund. Today they want permission to charge my account another dollar before they issue the refund in 7 to 14 days!

My refund request has been approved on numerous times, but yet on numerous times there has been a delay on on my refund and the last 2 or 3 emails that I have send to CheapOair and person named **. There has been no reply on my refund. I have saved all the communication between myself and your service office in regards to my refund. What gets to me is that you keep requesting stuff that I have submitted then a month later or so you ask for the same information. This tells me that either you don't save the document per complaint or it is tactic of delaying the process and no accountability with the person dealing with an individual request or complaint. When will the refund be RESOLVED???

Error in initial booking. Leaving from Cleveland and returning to Akron. Corrected with phone call and an additional $27.

Great customer service.

I recently booked tickets online with CheapOAir. Upon receipt of the confirmation email I immediately noticed two concerns: 1) Confirmation stated that the ticket was not confirmed until booked with the airline and "there may be a price increase." 2) Although I very intentionally did NOT select the "Flexible Date Flight" when I booked the tickets, my confirmation stated that I saved $19 because I had booked a FLEXIBLE DATE FLIGHT.

I booked a flight with them for around 1200.00. After not being able to book a room during travel because every hotel was booked I cancelled my flight. I was told after all the fees I would receive a 500 credit. Well I tried to book another flight with my credit and they said I should've booked it in 60 days even though the credit email states I have 1 year. After the phone operator changed his mind a decided to let me book my flight that was priced at 260.00. He informed me I still owe 210.00. Because there were other fees and realistically out of my 1200 I only have 50.00. Makes no sense to me either. I told him to pound sand and I would never be booking with them again. So I basically threw away 1200 on these people. Who make up their own fees and could care less about the customer.

The representative was helpful, patient, and tried to get me the best rate. I have used CheapoAir before, and will likely use them again. Thank you!

CheapOair advertised a great price on the site from Sydney to London return. Unfortunately the prices quoted said they were in AUD and so we got a nasty surprise when we got our credit card bill as they had been quoted in USD so the price shot up. Also on their initial confirmation email to us the price quoted was $500 more than what we signed up to and the taxes were $380 (which was fine as this is the usual amount). They sent a second email a few hours later, correcting the fare amount and adding the $500 onto the taxes! So this tax figure is now $890 - there are no fares on their website that attract those sort of taxes! I am sure this must be against the law.

Never Use this company! If you think airline fees are steep wait until you get crushed by CheapOair fees. First, you do not have 24 hrs to review your booking. You only have 4. After 4 hours you will be charged service fee of more than $50 (in my case it was $54.90) for just booking your ticket with their website. Second in addition to airline cancellation fee you will be charge $200 per ticket for economy and $300 per ticket for business class ticket cancellation.

Everything went well, I have a hearing problem, understanding, when someone talks a little fast. That is my fault. Have used this seat before and would tell anyone good things about it. Thank you. Now if the price drops 50 to 75 dollars I will be upset.

The process of getting my airline tickets was fine. The customer service rep. was very good and helpful. I did encounter a problem with the hotel reservations after I made them. I had a question that I needed an answer to, called customer service for assistance and never received it. They answered, told me they would check it out and get back to me which they never did. In fact the CS rep. did not seem to grasp what my issue was. However later when there was a change in my itinerary, it was handled very well. So overall, at this point I have had a good experience with CheapOair.

I made two reservations for my boyfriend and I, and the first bad experience I had was that they charged me for 3 flights a total of $1,100!!! I called, complained and they could only refund me part of the cost because they have a 24 hour cancellation fee which is very ridiculous and stupid. Next, my boyfriend couldn't make the trip because he has to work, so I called and explained to them I would pay the $75.00 cancellation fee and that in 7-14 days I would get a full refund for his ticket. TWO MONTHS have passed by and they can't figure out why the terms changed and why I haven't got it. I spoke to a supervisor and he assured me he would give me a call back in 24-48 hours.

I highly recommend CheapOair to anyone. The personnel name I rather not say was very compassion, professional, just the right person that God had placed in my life at the right time. He was so patient, he spoke the right words to me. I don't know if it was the Lord who put him there but it was right on time for me to hear. Such profession person he was.

In the three times I have talked to Cheapoair representatives I have always been treated with courtesy and respect. Good customer service is hard to find and these people have a great sense of what good customer service means. I have gone through itinerary changes and having to rebook assigned seats and they were there to walk me through the process and make sure it was done correctly. Would recommend this group to everybody I know.

The agent was very knowledgeable and most of all, patient to my needs. Searched for the flight that I needed. Thank you.

Do not buy tickets with this company. Its the worst company ever. Customer service is not qualified. They are robots and after 2 hours waiting to do a cancellation, they hang up on me and never call me back. I call three times, it was the same nightmare!!

Great customer service. Very happy with the website. Easy to navigate it. Thanks CheapOair.

I made a mistake on my booking (regarding the time zone). There was no mercy when I tried to change it 3 hours later. I had to pay an extra hundred dollars. It 's ending up being an expensive trip. Also, I never received a confirmation of my new itinerary and wasn't able to book my seats for all flights, in advance.

I was flying from South America to Europe and was wondering about my cabin allowances. On the link provided on my ticket for luggage there was only to/from Usa/Canada so I sent them 4 emails 4 days in a row (each with a generated response of we have received your message and will come back with an answer asap)... I then tried contacting them on facebook and got after 24 hours another link back, but the content on that link was not clear either and when I asked them to specify (they clearly just sent me this link and left it at that), I did not even get a response... Desperate, I first tried the chat with US (I assume it was) but that did not work at all so I tried the UK chat. During 2 conversations I got 2 different answers that were both different to the link provided by the FB account.

On original screen flexible dates are noted with blue highlighted lines. I signed up to get notices about better deals and when a notice came in for a very good price I did not notice that it was a flexible date-- a day that I could not use. I simply thought I was being given the best deal for what I wanted. I signed up for it and when confirmation came through which was non refundable it was only then that I noticed that it was for the date I could not use. The notice did NOT use highlighted lines like on your front pages. While indeed I could have been more alert to it I still think you could have been more consistent and in all likelihood I would have noticed the difference if it had been highlighted. Your agent helped me adjust but there was a hefty change fee that I think could have been avoided.

I flew last weekend London-Eindhoven-London on a Ryanair Ticket (£58.00) bought via CheapOAir in February 2015. I received an email shortly before the flight offering me the opportunity to check in online. I did so and everything proceeded smoothly.. until my return journey. Not having booked in online on my way back to UK, I assumed it would not be a problem to check in at the airport. I did not receive a second email about checking in online on the return journey and had only done so on the way there. Not having a computer with me I did not find a convenient opportunity to check in online for the return trip.

Good you keep the prices low. Also nice to have customer service here in Australia. The only gripe I have is that the agent did not mention that the price was in American Dollars and not Australian Dollars, got a shock when I seen my credit card bill due to the big exchange rate. Oh well!!

On Friday, April 10th, 2015, I purchased airline tickets on www.cheapoair.ca. My total was $1,032.62 in Canadian dollars. I received a confirmation e-mail, detailing my flight itinerary, and that my order had been completed, and my credit card would be charged the agreed upon amount. Shortly after this confirmation e-mail, I noticed on the company website that the company requires a verbal confirmation over the phone. I called the company twice (once with questions, and a follow up to confirm the flight).

You charged my bank account $244.20 twice. This made my account overdrawn, which they will charge me a $35.00 service charge. What's really bad we have no money because of you to buy food. I warn everyone about this.

I hit Book Now button and get a response saying, "Sorry, there are no seats." Aggressive agent calls back and I end up paying over $200 extra. They say I can book my seat in 30 minutes. I can't. Call back, "OK, you have to do that at the airport." Never again will I use this site to book anything again. I like good service and will stick with Expedia, no matter the cost.

I have a terrible experience dealing with the customer service on Cheapoair. My experience was hours of trying to re-schedule my flight and numerous times of lame excuses and lies. In one occupation, I was promised a new schedule even confirming the email notification that was sent to me, my credit card was charged to find out later that it was a lie, and the re-scheduling is not possible. I am still awaiting a call back from the customer service. In general, my experience was hours of wait time (listening to a crazy back ground music) and un-informed customer service.

I am not that computer savvy, but CheapOair was simple enough for me to navigate through. When I hit a snag, there was a patient representative that helped me finish our itinerary. I was very pleased with my first experience in using CheapOair and I will use it again!

I made reservation at Cheapoair today and at evening after I talk with wife I wanted change schedule. Contacted customer support. They asked $250 to change schedule. Since I recall free cancellation at main page and asked to cancel rep told me same amount because it's over 4 hours after I made reservation. Actually around 6 hours. Is there anyone change or cancel within 4 hours? Tricky and cheating customers. Never again with Cheapoair. Please remove free cancellation on main page.

Yesterday I went online to buy a airline ticket from CheapOair. The price was good but today I checked my credit card account online and seen that after I had paid the fare and printed out the flight summary I was charged an additional $11.99 for seat selection (a center seat to top it off). I called the C.S Dept. and was told that this fee would be returned but as yet no return. Not sure how they can charge your card at a later time.

I went onto Skyscanner. On choosing my flights it dropped me into a screen with CheapOair. I spent the relevant time entering all my details to book the flight. When I clicked the book screen it said flights aren't booked and your card hasn't been charged (due to a seat now being unavailable or going up in price). I repeated this process. Same thing. So I went directly onto the Ryanair website and booked the flight directly.

I understand that they run a business and have bills to pay and that it costs them money to change things last minute, so I expected to have to pay extra just to have it handled. That doesn't however give them an excuse to lie to me and sell me another ticket under the guise of having any sort of credit toward a new one. They tell me that I will have to pay $50 just to cancel. Then they tell me it will cost $200 to make it flexible so I can change the flight when I know when I can leave. Then when I do call to change they add another $100 because they say there is a difference in cost at times I had to take. I go online only to find that the times they said didn't exist at 100$ cheaper than my credit was. I recommend not dealing with them based on the fact that they seem fine with this.

I was very happy with the service I received on the phone, after I had to make a change to a ticket I booked. However, I will say that your claim on the website that you can make a reservation without penalty is very misleading. I tried to change my reservation less than 24 hours after booking it and I had to pay a large penalty.

Did not put correct info, they separated me and my husband flights making us almost to lose our travel. It took hours to straighten it out. Very frustrated. Seats were not put together and I asked had to straighten that out. I ask to pay ahead for our bag fee. It did not happen. Everything I asked for on this flight arrangement did not happen. Very upset. It made it difficult because I and my husband are handicap.

My experience with your travel agents was very positive. The people who helped me were patient and flexible. I am not an experienced air traveler, and I'm sure each one could tell that without asking! Yet they took the extra time and found the way through the problem I created by changing the date after I had already confirmed the first booking.. My only suggestion on how to improve your service would be to help your employees with pronounced foreign accents to speak more slowly and clearly enunciate. I do appreciate the variety and flavor of various accents, but I do have hearing problems and I couldn't understand one of the agents who took my call. In all cases, I felt welcomed and well cared for. Thank you for finding me the best prices and expediting my service. You are all to be highly commended and I will recommend your service to my friends!

I made a mistake with the departing date and instantly realized. I called up to change the dates and the service was just fantastic, prompt, efficient, helpful and really great. They have been every time I've booked with CheapOair.

I was given a ticket that flied with Pegasus Asia and after talking to the Information Desk and the Control Office they kindly informed that Pegasus Asia didn't fly the date my ticket said. I contacted customer services several times and one even they knew what was happening. First they said the flight was cancelled and then that it actually took off but they were not sure. I am still stuck waiting for a response and they have ignored my emails and calls. They keep saying "We'll call you in 2 hours."

I was told I could book my excursions within my trip separately if I called back regarding my itinerary. I would also like to know about shuttle options from the airport to the hotel and requested for my fiance and my seats to be together on the plane. I've been on the phone waiting for customer service for one and a half hours with no response because I keep getting transferred and given a phone number that plays recording to wait... and then returns static. I've let each person who transfers me know I am receiving static... clearly my time doesn't matter. I'm highly unpleased. I tried to chat with customer service... another 29 minute expected wait time. The one time I was transferred to someone to help me- he couldn't book the excursion and wanted to charge me $30 to secure my flight seats. I called the airline and the seats were already together... no charge. Thanks CheapOair.

I bought two flight tickets at the total price of £513.16. The company submitted four claims with my bank for £443.16+£443.16+£50+£20. I asked the company to account for these separate claims, the reply was "These are service fee of cheapoair for your reservations!!!" I have been charged £50 for a misspelled surname; I understand airlines did not charge this. The company made mistakes in our date of births by swapping my wife's dob with mine - did the airline charge the company for this? We have not been charged. How?

Both reps with whom I spoke were patient, detail oriented and professional. When I had questions about a schedule change, the rep was able to assure that the 'accept' went through and that our seats were confirmed. Excellent service.

I made a mistake and they corrected it with no problem.

I have been using CheapOAir for over 15 years and I have found that the rates for commercial and international are hard to beat. I have been very happy with the service and flight choices.

I was helped to get a better price on my airfare. The gentleman helping me was extremely patient with me in spite of my rudeness through no fault of his. My experience was well pleased. I would recommend CheapOair. Thank you and be blessed.

I booked flights last night at a reasonable if not amazing rate. It was easy, I was happy. Today I decided I would prefer a later flight of which plenty were available yesterday on this site and today on other site. I was quoted 2 and a half times my original flight costs to change the booking after having had to ring 8 times being continuously put on hold and cut off. Not acceptable. I expected a fee but not this.

Agent was extremely professional, knowledgeable, and patient. When it comes to travel and cheap fares CheapOair is the best.

My flight was cancelled & I had to drive home 6 hours. I do understand that, but what I do not understand is why it has been over a month & I have not received one promised call back or refund! This company puts you on hold for hours & still nothing!

On the 18th March I booked flights with CheapOair from Phnom Penh to Harare with Qatar airlines. The reference number for Qatar being ** does not work when I go into Qatar to check confirmation. I have tried to phone CheapOair with no results and sent the emails asking for ticket numbers and confirmation but no reply. My Amex card has been charged for the flights.

My agent was pleasant and very helpful, and I was very satisfied with the service that was given to me.

First time use, found the process online easy and fast. Had to call customer service for help, due to my error and the associate was great.

I booked flights for myself and family on Jan 17th, 2015 to go from Reno to Edinburgh and return departing June 2015. I have just received an email from CheapOair telling me the schedule has changed and I must accept the change or "if you chose not to accept any new option, there is no guarantee that the airline will offer you another option and you may lose the entire value of your non-refundable ticket(s)." The new schedule is very inconvenient and I do see that the airline is still offering much better connections than the one sent to me by CheapOair. Is this a plan by CheapOair to take a cheaper option from the airline while charging me the same? What are my options?

The information relating to our trip to Branson was easy to understand. So far we have received several notices letting us know of flight and departure changes. That information is important - we appreciate the updates.

** assist me in booking a flight from Br, La to Chicago. ** was patience and very courtesy. I enjoyed working with him

I purchased 3 tickets in early January from St. John's to Ottawa. The Airline cancelled the flight to inclement weather. I contacted Cheapoair.ca to inquire about my refund. I received an email about one week after my inquiry informing they would follow up. I have made numerous attempts since mid January to follow up on the status of my inquiry. To date they have not or will not respond.

March 29 I bought some air tickets with this company and the amount of 1540.90 charged twice, and other charges. I was calling several times and waiting a long time and only took the call the same person, then transferred me to customer service but did not give me a clear answer about the money charged to my card.

I gave a satisfaction rating because of the outcome. ONE, I was not connected to billing, but given billing number. When dialed the number that was given to me, I was told I had the wrong number and was given another number. TWO, I repeatedly told different associates there were 2 tickets probably under the same booking number that's why they couldn't find but the 1 cancelled ticket. The fact I was saying something contrary to what a representative is saying, I would think you would do all you can to find out what's going on the first time and send me to the department that could "dig" deeper. To tell me to wait for a refund and I'm saying the bank has 2 identical payments for the same flight and only one was cancelled, was very nerve-racking. I like doing business with CheapOair. I believe in second chances.

I attempted to book my flight online, but received a message that the last ticket had been sold. I was told that alternate flights were available with the same itinerary. When I chose a different flight, I received the same message. As soon as this happened, a customer service rep called me, and offered to help. She offered the same flight that I tried to book online, but the price was $82 more. While I'm grateful for her assistance, I am also disappointed that the website did not let me book the same flight at the lower price. I have used other travel websites in the past, and had not encountered this problem before.

In February, we scheduled a round trip flight from Washington Dulles to Fort Lauderdale leaving on 4/5/15 and return on 4/12/15 on Frontier through CheapOAir. Because this was a Sunday leave and Sunday return we paid a premium. Two weeks later we receive an email from CheapOAir stating that the departure dates from Dulles and Fort Lauderdale were changed from Sunday to Monday. In the email they said that it was Frontier that changed the reservations and not CheapOAir.

I booked my flights through them because of the dates in the times that they said I would have. Later they changed my flight and I cannot have the time that they have me returning. I called them. They said they would get back with me in 2 days. It has been over 2 weeks and I have not heard from them. It is now too late for me to get a flight from anyone else. I would never recommend this place this company to anyone I know or even don't know. It is poorly ran in a joke. Do not trust them.

My husband and I booked two tickets to travel from the US to Tunisia in August 2014 via CheapOair.com. We were unable to take the flight due to airline (Air France) visa regulation issues. We called the agency to cancel the reservations and ask for a refund. And after prolonged conversations, they told us that we will have a credit of $4300 with Air France and that we have to pay $100 cancelation fees. And that we will have to pay $300/person rebooking fees when we rebook. AND that we only have one year to use this credit with the same airline. They did not refund us any cent but instead promised this credit on file valid for a year! Fair enough?

I went through CheapOair to book a one way flight from Los Angeles to Las Vegas on March 17th, 2015. I also got their insurance with them in case I needed to cancel. That same day I called CheapOair because I had to cancel my flight. On their site it says that I have 2 hours to make a cancellation before any fees are charged. I was on hold for 45 minutes without any help.

I would give one advice: don't book your flights with them (at least if you are not in the US). They use deceptive marketing techniques in order to fool you to buy your flight ticket with them. I explain: if you search for a flight they will give you only the price in US dollars. Like I live in New Zealand and absolutely all the other websites I checked were in NZ dollars. I didn't check the small lines saying it was in US dollars and I paid 300 dollars more than I should have done with the other websites, due to the wrong dollar currency. Obviously, when I asked to cancel my order, they said that it was indicated when purchasing (in very small) so I can't say anything. But I'm pretty sure it is a marketing technique used in order to attract the "distracted" customers like me.

Thanks, ConsumerAffairs, for your efforts, and just or being here.

I had a bad experience with CheapOAir. I was looking for a last minute flight out of London, and I was told by one of their agents to book a flight leaving from London Gatwick that afternoon with Icelandair. I booked the flight, and received a confirmation e-mail (but without a ticket number). When I got to the airport, the check-in counter told me I needed a ticket number for them to issue me my ticket and check me in.

I purchased airline tickets through Cheapoair. The website automatically pulled past names I had used to put on the current purchase. Yes, I should have checked the names to make sure they were correct, but I was tired. When I forget to enter credit card information the website won't send purchase, and pops up with a reminder of what you forgot. But with the names for who the tickets are for, it automatically enters names that you have used in the past. One of the names it entered was correct, but the other one was not.

I booked a reservation in November 2014 and purchased the cancellation insurance. My reservation was for a flight to San Diego, CA for a close relative's surgery. The surgery had to be rescheduled so I called in advance to reschedule the trip for a later date. I was told that the insurance I purchased had limitations and I did not have a valid reason for "canceling" the trip (which would have been changing the reservation to a later date). After a long discussion, I was told that I could get a credit for a later date with a 200.00 cancellation fee which would be charged at time of booking. It is now March 18th and I have been trying for 3 days to book a flight using my credit. The phone is just not being answered.

I called CheapOair to book a flight because I prefer to deal with a live voice than a computer. I have a disability and currently walk with a crutch, so prior to the booking I insisted on an aisle seat so as not to have to deal with the pain of trying to get into a window seat or center seat. I was assured my seating arrangement would be aisle seats on all 4 of the flights I was to be travelling on. In fact if I were not promised that I would have aisle seats every flight along the way, I would not have booked. Needless to say, I eventually found out that I only had aisle seats on half the flights. Window or center seats on the other two flights. No amount of telephone calls or live chats made a difference. No aisle seats available for me.

The worst customer service I have ever experienced. Based on the following since Feb 2015: Poor miscommunication regarding refund/cancellation policy. Hold time >30 min. On many occasions, they insist they will call you back and not once have they ever called back. When using live chat wait time >30min and promises of a returned calls have never been met. Numerous wait times have resulted in dropped calls. I can never get a hold of a supervisor despite having their extension. Thus far, I am still waiting on a refund resolution of >$2,000 and extremely angry over their customer service. I cannot express my concerns regarding legitimacy of this business and whether or not any of my calls will be returned.

I am complaining about a problem I am having with using tickets that have been paid for but can't be used unless I pay 200.00 dollars extra for a rebooking fee. The price of the tickets is 249.10, that means a one-way ticket would cost 449.10 one way. That is unacceptable! Is there a way to solve this problem?

Online site is easy to book with cheapest fare.

This site is a joke, honor your mistakes! I received a confirmation email and my flight itinerary for this flight booking and get an email 12 hours later saying the flights have gone up and they never charged my card yet? What? Who sends you confirmation before payments received? VISA approved my transaction so what's the problem?

Guys this travel agency is an absolute joke. I took my girlfriend to Berlin for her bday and booked a flight for the 11th of March 2015 to return on the 13th. I also booked and air bnb apartment at the same time and meticulously checked both before confirming (my colleagues at work also witnessed). My flight was at 9am on the Wednesday so I was doing last minute packing on the Tuesday night. My sister saw my tickets and said "Are you back on Thursday? I thought you said Friday?" To my surprise I was returning on Thursday afternoon exactly 24 hours after landing. Outraged I called Cheapoair. I was speaking to an Indian chap called **. I already knew this would not be resolved easily!!

CheapoAir showed me a flight price for $1458. After I went through the whole booking process and gave them all my personal and credit card information, the website told me that the price is changed to $1680 and asked me to accept and the booking. Surely I cancelled because I think it is just a scam. Now I am concerned that they have all my information and credit card and I don't know what they do with my personal information.

Booked a flight on February 1st from Tampa, FL to Maracaibo, Venezuela on 3/9/2015 for my wife. A week prior to her leaving date Venezuela's government began to require Visas to US travelers. The closest Venezuelan Consulate to Tampa FL is in New Orleans (10 hrs. away). Not enough time to process a visa in time for departure so we contacted CheapOAir customer service on Friday and asked what could they do for us.

Okay, to be fair, I wasn't even the original person booking but I will never book with them. My friend booked a flight, and her card was declined so she needed to do it again. She's international so she set it up so I was her POC. Again no issues here. Here is where the problem comes. They call me to advise that the credit card was down, then they RUSH through the number so you barely hear it, thank god for iphones, you can hit replay over and over, and then it's not even the right number. And how did I figure that out? Please wait for someone to answer the phone, I sat through 7 (AMAZING OFFERS) according to the voice on the phone, when I finally thought I was going to get a human being, a new voice says, “this is the incorrect number, please write this # down and hang up the phone.”

I booked two tickets to Rome for over $1800 which was charged twice on my credit card. This has maxed out my credit card and caused me to miss out on other trips that I wanted to take on the week-end. I called and was given an authorization number to take to my bank to have the refund put back on my card. When I went to the bank they told me that this is not the way a refund is handled. When I called back to cheap-o-air I was told that I should not have received that authorization number and the rep was able to 3-way me to my bank to confirm that I will be refunded the amount in a few days. This did not help as I missed out on a trip that I had planned to take on the week-end.

Last summer my family had to cancel our trip, so we ended up with $2600+ credit and obligation to pay $135/per person penalty (+difference in ticket price if any) upon re-booking. Yesterday we attempted to re-book flight and ticket price advertised is almost $300 less per ticket than what we paid last summer. I didn't expect to have any refunds, but excess amount should have at least cover penalty and make us break even. Instead, I was requested to pay extra $606. When I requested precise explanation of charges, phone representative couldn't make it clear to me and offered to be transferred to supervisor for further discussion. After over 45 minutes on hold, I was hanged up on... No explanation email, no apologies, no clear understanding on how 2 tickets offered at $952/per person (including tax) ended up costing us almost $3300.

I booked a car. Paid $250 for the 3 days use of it. A remainder was due, per the contract, for $50 dollars to the rental car company. I also paid for insurance. I arrived to the car rental place only to find that the location was not an "in airport" facility as requested, but way outside the airport. The rental company had no idea what CheapOair was. They did not honor the contract, and did not have any money from CheapOair.

I recently purchased flights to Galapagos Islands via Cheap O Air, received booking confirmation email- all looked fine. The next day I check my credit card statement online to find I have been charge the total amount 3 times. Of course not impressed as this is in the sum of thousands of dollars, so I go to booking confirmation email, find "Customer assistance form" stating they will get back to you within 24 hours, so filled out the form as required and still days later have not received a reply. I also then followed up via their website email contact, still also await a reply, found they have a on line live chat service so I thought I would try this avenue, once selected the wait time was over 300 minutes.

Don't trust the website or the employees...I purchased tickets, canceled my trip and they don't want to refund. They actually made illegal charge in my credit card. This is serious and the authorities should investigate quick. Please don't trust. Every time I called, I got different explanation...Be careful.

My mother purchased tickets for some members of the family to go to Florida. When purchasing it online she thought she was doing the smart thing by purchasing the insurance that says it covers your tickets, but only in extreme cases (which isn't made clear that you cannot cancel due to job or school no longer giving permission to have off, typical life events).

So I called CheapOAir before my flight in December to confirm that I could cancel the flight without penalty and have a year to reuse the tickets being that I bought travelers insurance, etc. because I was having family issues and needed to cancel. Well, I learned today that I do not have a flight at all for my son and myself because CheapOAir states I did not cancel the flights, now I paid $1968 and some change with insurance. I was told to contact British Airways to cancel the flight first, then British Airways stated I had to do it through CheapOAir all of this was done.

A hour or so early before checking in right, I arrived at the airport where I was supposed to depart. The station was closed for 3 hrs after my flight. I fumbled around with the eticket machine. Found my flight was leaving on another airline. No knowledge from the company CheapOair and was surprised I was sent elsewhere. I was checked in booked connection flight was worse. No gate number, I had to run around asking ppl working with Alaska airlines, it wasn't posted on the bored. Disgusted with CheapOair and how they conduct business. Never have I used the site, believe me it will never happen again.

Cheapoair is big scam. Do not prefer them and the customer care has no moral values at all. They are very cheap unorganized labour. Coming to the point my air ticket cost was $311 and after I booked with cheapoair I have seen 283 in us airways site for the same airfare. Well since my employer delayed my joining date I had to cancel it and they have charged $25 for cancellation apart from 311 and give me a credit of 283 out of which us airways would penalize $200 so at the end of the day I have lost a total of $200+25+28=253 and the credit of 83 left after penalty has to be used again with cheapoair which sucks. Serious these airways and especially cheapoair kind of broker people are robbing people's money. Time to look for a new one and throw this cheapoair in garbage. I sincerely do not recommend cheapoair.

I booked flight with CheapOAir.com and mailed them to check that everything is in order. That was 6 days ago, and still no reply. In fact, they promise 24 hour replies on their web form, but that is also BS. I have mailed them twice in last 6 and completed two web inquiry forms. But CheapOService has not been able to reply.

I booked a non-refundable Norwegian flight from LAX to London. A week later, Norwegian airline changed the flight schedule that impacts my trip. I called the Norwegian airline. Norwegian indicated it will let the impacted customers change schedule without charging fees or get a full refund because Norwegian made the flight schedule change at first. Since I booked my flight via CheapOair, Norwegian airline asked me contact CheapOair to make any change or refund. I called CheapOair. First several phone calls, the CheapOair told me they won't be able to refund my airfare. Eventually, CheapOair verified with Norwegian airline and agreed FULL REFUND is an option for impacted customers. CheapOair told me "I have called its Billing Department to ask refund." I called Billing/Refund departments - they asked me to call Scheduled change department first.

I booked a nonstop flight to Cancun a couple nights ago through CheapOair online. My flight was booked from April 21st and returning the 27th nonstop both ways. Immediately after the transaction CheapOair took out their fee while Jet Blue was pending. I didn't receive an email confirmation so after calling 2 days in a row they switched my flight and had me returning the 30th and said "it may have messed up through the internet but they can fix it for a fee which would be over 400 plus the difference in flight price". They then claim I got no email because I also wrote the wrong email. The company is a scam and a fraud. I went through Jet Blue who was also no help and was told this happens often when people like myself choose to book through 3rd parties (so rude) even though I was not far over the 24hr period.. My flight which was a little over 800 is now almost 1300 and also a 3 hour layover returning!! Never Again with either company!

I made a reservation with your agent on December 04, 2014, because I thought he gave me a reasonable price. However, when my credit card statement came in, your company charged me THREE additional charges without my permission. I believe it was cheating and illegal. I have filed a complaint with my credit card company and they are conducting an investigation. If you would like to resolve earlier, I can close the matter.

I use the IPad app for booking. The process within the app is straightforward, except at no point until you see the credit card transaction are you aware it is calculated in US$. After completing booking I received a message from Amex telling me my payment had been declined. I spent some time on the app and the website looking for an email address and sent off the first email indicating my card had been declined and I needed to pay. The response was relatively rapid and suggested I ring a 1800 number, which in Australia is a local phone call. I could not connect. Selected online help chat which dropped out 3 times. Sent another email. Response did not acknowledge my location, simply assumed I was in USA. The website search indicated your 3 locations, so now I had become aware of where this was happening.

I purchased 1 Air Ticket which was marked as “Free Cancellations”. Date of Purchase: 03/01/2015. First time called for cancellation on: 03/02/2015. Booking Number: **. But when I called/chatted with customer care on 03/02 and 03/03 they were continuously mentioning to go through the policy, which is “Non-Refundable”. Even I explained that in your Official Web Site it was showing as “Free Cancellation” and I have the screenshot - they didn't even responded. I tried multiple times to call your customer care, but except once I was waiting on queue for near about 30-40 minutes and then the connection was getting disconnected. Also no call back facility is there.

Initially I booked a flight from San diego to Fez with return Vienna to San Diego, 1/13/15. I realized that there was a layover of 7 hrs in Paris. I called within 24 hours and had this changed. 1/23/15 I received an email that my ticket was changed with again a 7 hour layover in Paris. The offer said, "Accept or decline," no mention about refund, time frame. I clicked "decline" and called back the next day. I was told I had to pay again, (although same airlines) and I would be reimbursed in a few days. This was friday, and monday I would get my money back. This has been my problem ever since. I was misinformed about reimbursement. I was told it takes 30 days after the request was send 1/23. Now 3/3/15, still no money back. Just talked to billing and this might take 1 to 2 billing cycles. Very unhappy. Staff is understanding, but I still have no money back. I do not recommend CheapOair.