CheapOair Reviews

Good service, nice people, good prices.

after several calls my problem was solved.

Thought flights were confirmed with my purchasing of particular seats, but then the flights were changed. I wasn't looking at the e-mails sent to me because I didn't want to waste my time with commercials, so I didn't bother to open them, but I did file them with my other flight information. Then I wanted to recheck my plans for the upcoming trip and discovered that the flights were all changed for dates that would not allow me to go to my seminar. I should have looked at things more carefully when booking I guess, but after purchasing a seat... didn't realize that things would change.

I would recommend your service to all my friends. I spoke with 3 different service people and they all gave excellent service! I thought that Kona was located near my friend, but it was Hilo... made the wrong reservations.. Helped me try to switch to Hilo. Price prohibitive! Finally back to my original reservation! Never any sign of irritation. Got a better price by taking so long. Awesome!!!

I was quoted a reasonable plane fare which was great. I made sure to verify that it was for a minor of 14. I was told “Yes it will be fine.” I made a notation to the account. Needless to say $322 for unaccompanied minor fees later... Highly upset I call CheapOair. They stated “We will review the tapes and get back to you in a day or so.” I called today and left message to talk to a supervisor. Going on a week and still not resolved. Beware - you may have an incorrect booking and no refunds!!!

I HATE this company. I had to move a flight I booked through Cheapo. My original flight credit was 280.32. I went to use my credit on a flight listed at 209. Understanding I had to pay the flight change fee from American (200), I went to use the credit. Despite the flight being cheaper, Cheapo attempted to charge me 75 and then 50 dollars because the flight was not the same cost. When I located a 280 dollar flight, I was told that flight could not be purchased. I told the woman I wanted to use the credit and never use this company again, but I would not pay more for a flight I had already purchased. I asked for a supervisor and was told none were available and I had to call back. I told the woman to get a supervisor and that was unacceptable and got hung up on. Additionally, to secure the credit of this flight back in April, I took an hour and 15 minutes. Seriously, they're terrible.

When I checked your web site the price listed is not true. It was 1140. Then I called your customer service number, the price was 1240. Why you list wrong price and you don't honor it? Also, on the itinerary sent to me by e-mail with confirmation, it shows the baggage allowance is 2 bags, but when I printed this email, the number of the bags disappear. Finally, I requested from the sales person (her name Daren) to make for me seat reservations for all trip sections, but I found the section from Dubai to Amsterdam, and from Amsterdam to NY the seats are not reserved. My preference is window seat. I hope somebody acts to listen and read my concerns in order to make purchase from your company next time.

After booking flights online I needed to get confirmation of the booked flights and was passed from agent to agent, spending a total of two and a half hours struggling to get the matter resolved. No one seems to care or want to deal with it and was simply just passing the matter on to their next colleague. Their request to please hold for two to three min resulted in being put on hold for an average of 20 min at a time only to have to repeat the reason for my call and all the information again. Twice I had to redial and start the whole process again as the line went dead, once after approximately an hour on the phone and the fourth person finally decided that my query warrant speaking to a supervisor.

My son Raphael was denied checking in with Air New Zealand because of a spelling mistake on his E-ticket. On his ticket between his first names and last name two capital letters MR have been added (MR for Mister I guess). These two letters do not figure on his passport so when he wanted to check in for his flight in Montreal the code share Air Canada staff in Montreal airport told him he cannot check in. My son was told to call his travel agent in order to make the changes on his ticket. He phoned CheapOair and was told they cannot change the information on his E-ticket. He had to cancel his flight and the ticket was then forfeited. I spent 2600 Canadian dollars for this ticket and I cannot accept to lose this amount of money for a human error made by one of the customer service agents of CheapOair.

This company is only getting 1 star because a minimum of 1 is required. I have never had issues with CheapOair and this most recent situation has really angered me and I will not purchase through them again. As a Father's Day Gift we bought a ticket for my Father-in-law to go to Mexico. We had a family emergency and needed to push back the departure date. I called customer service and they changed the date but of course we had to pay a "small fee" of $399 with the already $620 ticket we purchased. The ticket was fine, or so we thought. We went to the airport the day of his flight and were told he could not board because they had his name wrong in the system. I called customer service and spoke with a man and explained the situation.

I made a phone call to your company and spoke with one of your employees. This gentleman was so kind and understanding to me and my request. I will be happy to book with your company again.

I was having trouble with booking my multiple destination travel arrangements. Every time I would press the button to confirm it would say the flights had been taken. So I called. Murray helped me find better flights at a better price than what I had already found. I really appreciated his help! I would definitely recommend calling if you ever are having any trouble doing it yourself.

I booked two tickets on 5/28. On 7/13 I noticed that both names had a typo. I called and was told I would have to pay $75 to change the names for a total $150.00. I was told that the airlines require this fee. Finally the agent agreed to reduced the fee to $50 ($100 total). I called again today and the agent agreed to change the charge of $25 ($50 total). I was also told that when they changed the names they assigned our seats and would send a revised confirmation. I never got the revision and I just called JetBlue and no seats were requested. I also asked JetBlue if they charge a fee and was told they do not. The fee charged is up to the agency. This is just not good customer service. Basically we are being charged $50 for 2 "L's".

I am very satisfied. Very professional.

I was concerned because I needed to change travel dates and wasn't sure about my concerns. The customer service operator was more than helpful, very patient and guided me with information. He mainly and the price and availability of nonstop flights are the reasons I will try to rebook through them and book future flight through them.

Purchase airline ticket. Salesperson very efficient, clear and very helpful. Excellent service. Thanks.

I must say I am impressed so far on how good the customer service has solved my problems. I made a mistake with the date of my reservation but after calling the service my problem was sort out in a few minutes. I had to pay a fine but that was my fault. Overall, I am more than satisfied with my experience up to this point.

My seat locations on all 4 flights was set in advance along with wheelchair to be ready for me. A lot of working and planning had to be done on your end and it was done in a calm and professional manner. Loved working with your operators. I might add, the price was unbelievable. Thank you for the savings and the service.

I love your company.

Wonderful booking agent. She was very courteous and apologized every time she had to check flights. Gave us the best flights available in our time frame. I felt she went above and beyond in being courteous and helpful.

I booked and paid for my flights in October 2014. My flights were changed multiple times over the past 9 months. My flights were finally straightened out 5 days before our departure date. I made numerous calls and had numerous chats which always ended with they are working on it and someone would call me in 24 hours. This never happened. I had to make calls every day for ten days and be put on hold for extended periods of time with no resolution. In the end, the flights are the way I want them. However, it took a lot of time, energy and frustration to get them that way. I would not recommend Cheapoair and would never book with them again.

Your operator was extremely helpful booking my refundable ticket. Will definitely continue doing business with you.

Mr. ** handled the arrangements with the utmost courtesy and patience. I have recommended CheapOair to others. Thank you for your services.

Everything was fine but the only thing I requested was that seats be close together with the family and it was not done.

I booked a flight to China. We had appointments arranged with suppliers. CheapOair accepted the booking, sent an email advising that tickets had or were being issued. 2 Hours later no tickets. After a number of unproductive and frustrating phone calls we were advised that the admin people were very busy but that the flights were booked and issue of the tickets was imminent. We were repeatedly assured that there was no issue and the flights were booked. Some 6 hours after the flights were supposedly booked we received an email to say that flights at the agreed price were no longer available.

Website quoted $206 for round trip but I had to agree to $315 when I went to book. I called to complain, I spoke with Hyman, Varion, Race and finally supervisor Bradon, all of which had foreign accents. None of them seemed to understand that if a price is advertised on line, in America, their company is legally responsible to honor the advertised price. I feel like I have been a victim of bait and switch but CheapOair's "customer service" reps prefer to argue the facts instead of solving the scam. I have a family emergency and frankly have to let them steal an additional $110.00 from my bank account. I promise they will never get away with it again.

I've had a experience with our family trip to Mexico from US Airways. Our flight home was canceled and it was impossible to get it rescheduled at the proper dates and times we wanted it to be. So I cancelled our tickets with US Airways and got tickets thru United but we ended up pay about 400-600 more. I asked for a discount on our tickets due to the cancellation and mix up. We are leaving a day later, coming back a day earlier as there were no other flights available that we had originally schedule. So yea, I'm not to happy...

After booking my flight, my husband realized it was a 6-hour flight. He has had sinus problems lately and feared that a flight more than 3.5 hours would be unbearable. I called and Pali was very helpful in finding flights that got me to my destination that were shorter in length. She was patient while I asked my husband about the times, and she even did her best to find me the cheapest flight to my destination. She was very professional, efficient, but helpful and understanding.

Wanted to know about the cancellation policy. Was put on hold for twenty minutes. The rep told me that he was new and had to read the manual???

Customer service rep helped meet my needs. She was most efficient and courteous.

What a wonderful, courteous and professional service rep Daime was in handling our issues concerning airfare changes. He was awesome in securing better airfare for us with better scheduling. Thank you very much. This is why I choose Cheapoair!!

This going to be short and sweet. I been dealing with the public all my life. The gentleman that took care of me I was so proud of him. The service he gave me was fantastic. Thanks for hiring him and I will continue to deal with your service. Thank you.

I was helped promptly. The lady was very nice.

At a time when my own employer wouldn't take care of me you all stood up and did and that I thank you tremendously. So again thank you.

I called CheapOair twice to book my ticket from Nashville (USA) to Raipur (India). First call they told me charges would be much higher than what I am getting through their website and later they just disconnected when I asked to check again. On second call, they took details and just disconnected without saying anything. They took my cell number and other details but I didn't get any call back. It seems like they don't even care if somebody is calling to book ticket.

I have been dealing with the same booking issue for almost a year. A friend of mine was not able to use her $311 ticket I got for her on CheapOair, so they issued a credit for her, under all of my information. Over the past year, I have tried to use her credit for her 3 times. 2 times I found cheaper tickets on different sites, the last time was today. Today I was told she cannot use the credit because it has expired. Even though I have records of the transactions, the rep argued with me about the facts of how much they've charged and the dates that I purchased everything. Very unpleasant experience. Will never use this company again! Here's a good hint - use this site to compare for the cheapest tickets, then go to that airline's website and you will get an even better deal!

I did not get the person's name that helped me, but she was absolutely wonderful, helpful and great. She helped me for over 25 minutes to get the best rate, time. She even checked as I am going to the Philippines and she checked to see if I needed more than my passport. Very highly recommended. Employees like her will definitely make your company a huge success. Thank you and very very grateful for the help.

Not given best fares. Not given better layout times. Charged for extras not asked for! Basically Lied to me!

We are going up for a funeral and I needed to change the middle name of one of the passenger. The person said that they could not change the name because the flight was booked. One was the one that needed the middle name changed. Unbelievable! It was allowed but we were forced to take a flight 8 hours later. I could deal with paying a penalty but being forced to lose 8 hours was infuriating and left a bad experience with your company.

I usually book online and it's very fast. I get great deals but when I don't feel like browsing through the internet I call and it's just as efficient and fast! Great deals don't wait, book now.

I would DEFINITELY recommend you guys. My mom made a mistake on my ticket and we were in a bind. Richard went beyond and above ANY customer service that we have experienced!!!! Please continue to employ people of this caliber because in today's world this is a rarity and RICHARD is truly a gem!!! Thank you again for SUPERB SERVICE & FOR RICHARD'S ELITE SERVICE.

I called for an update for my booking and the customer service rep. And just asked for the new fare and was offered good price and booked the ticket.

After booking my flight from Minneapolis to Chicago I realized that the flight was leaving at 7:45 p.m. and NOT 7:45 a.m. I live in Germany and we have the 24 hour clock. For me 7:45 is in the morning and 19:45 is in the evening. I called immediately and explained my dilemma. The nice employee changed my flight to an earlier one with absolutely NO hassle and with only a small fee. I was very impressed. Thank you.

My experience with CheapOair was cordial and satisfactory. The wait time was extremely short. The representative that I was talking to was calm, respectful, and could understand me very well. He had a good knowledge of his job and extremely explicit. I will recommend CheapOair to friends and family. The price of the ticket is moderate.

I bought a plane ticket through their site a couple of days ago. Paid several hundred extra to get Premium Economy over Coach, as it's a 10 hour flight. Immediately received a confirmation email with "Premium Economy" under the detail information. Last night, I'm getting an email from them, stating that I'm all good and booked in COACH CLASS. I was going to sleep so I wrote them an email instead of calling. Today, no response so I contacted them via phone and chat, asking what's going on. The online customer representative stated that Premium Economy was not available, so I asked why I wasn't warned or refunded the difference before they just changed my product for something cheaper without a word, and asked how I could cancel it. The guy simply stopped responding.

The agent that assisted has went above regular customer service, ensuring that my reservation not only met my needs, but my pocketbook as well. Thank you.

If you make a reservation by phone make sure that you pay as it is shown online because the agent try to take extra money. That was happened to me, they took $79 extra.

Waldo was very helpful in helping me with my ticket. Didn't realize I had a long layover until after I printed it. Didn't select long layover. I did go back and started again but didn't realize that caused the long layover. Selected to arrive in Florida around 6:00 pm on August 8, they leave August 10 around 11:00 am. Not arriving in Florida at midnight or leaving Florida at 7:00 am.

I made airline reservations for a trip from Nanjing, China to Macau, China. The day of my reservation, I get to the airport and the clerk tells me that I have train reservations and not airline reservations. Shocked, I told the guy that I was making airline reservations and had no clue about any train. Why would I be at an airport for a train trip? There was nothing they could do. So, instead of an 8 hour airplane trip to the destination, it took me two days by train with various connections and hotel stays. Since I am in China, and I do not have abilities to make international calls on my Chinese phone, I had no way to contact CheapOair to fix the problem. And, when I finally did get to talk with someone via internet, they played the ping pong game of trying to send me to China Eastern to get this resolved. So, basically CheapOair stole $500 USD from me for a service I did not get to use and refuses to refund or issue a credit to me.

Can someone help to deal with www.cheapoair.com, they are really a scam site. They eat your credit card, they have hidden charges, and you are charged different than the price you see when you book. If you call their help line to talk about returning your money, they will simply hang the phone on your face. I tried many times and once they help representative told me speak to accounts, when I asked accounts number, he hanged the phone.

I booked with CheapOair. I did not receive any confirmation. Turns out the emails went into my spam mail online. I called following morning and was told by a Cheapo employee that if I hadn't received an email there was no booking and that I should book again. Long story short a few days later I tried to book again only to realize that there had been a booking but because it went to junk mail, I was unaware. I wanted to book an alternate date because I had assumed there was no booking. I had to fight and fight to get them to allow a change without a cancellation fee. They charged me 15 pounds more in any event. They are a despicable company. I and my husband have dealt with them in Toronto and they try and gouge you if for any reason you have to change. I would never use them again and warn as many people as possible about them. They're not even the cheapest after all that. HORRIBLE HORRIBLE EXPERIENCE.

I am very happy with the CheapOair services, from finding flights to changing or cancelling them. The process is easy and stress free. I plan on using CheapOair for all of my traveling by plane, and I will definitely be recommending it to friends and family. Thank you so much, you are a blessing.

I want to thank you for helping complete my ticket. I am a bit concerned that CheapOair is charging me and American Airlines is charging me for 410.00 also. I will contact bank also to make sure only one charge is being charged. Other than that, I thank you Tamra.

I booked my tickets through CheapOair using their website and the transactions went through ok. Paid using card and the amount was deducted. CheapOair kept emailing and updating about my flight, so I thought everything was going well. It wasn't till I got to the airport and tried to check in did I find out that I wasn't on the flight and the ticket CheapOair sold me didn't work. The airlines had a record of the transaction CheapOair made in my behalf but in their records, it didn't go through. I had to buy the ticket again IN CASH directly from the airline, 30 mins before gates closed. Was a very stressful experience.

The agent was polite and friendly. Very knowledgeable and quick providing the service needed.

I booked a flight online, few minutes later received a confirmation. However I did not see the charges on my card. I checked my card for a couple more days, still no charges. Then I saw a charge of $1.5 for "Balance due collected". When I called I had to wait for 25 minutes for someone to pick up. I was told yes, I have a valid reservation, and $1.5 was charged as a late fee for payment. The call was disconnected before the issue was resolved. Nobody called me back despite me providing a call-back number. After that I called to the airline directly to find out that I don't have a reservation.

The wait time for a representative was too long. However, once I was able to speak with a representative, he courteously and efficiently addressed my concern.

Thank God! You are existing with these great prices. I'd recommend to all our friends family, church congregation. I beg you to give me a job, to be part of your team. I'd recommend. Thank you for existing! God Bless you!

** was very helpful. She got me the supposedly best price possible. I hope it stays the lowest.

I booked the incorrect flight online. Called your customer support and they were very helpful and polite in helping me correct the situation. Thank you again. Will do business and recommend in the future.

Very good experience, very helpful. Will do it again. Thanks so much.

Confusion navigating the website. I did not realize selecting "flexible dates" would permit my actual choice to be changed. Because I was not expecting a change, and I travel, I was not able to respond within the 24 hrs. given in the email. (I did not even see the email before the time expired.) My phone number was given and could have been called. Customer service was eventually, able to help resolve the issue.

The company did explain that the time estimates are optimistic since the travel is not for a couple of months. Accurate time estimates and no music would be appreciated.

I hit upon your web site by accident. However, I am extremely pleased with the service and prices. This is the second time I've used CheapOair and I have recommended you to my friends.

This little problem I had with a flight getting sold out was, I figured, up to me to resolve. Not so! In less than a minute after my sadness at not having gotten the tickets I'd filled the forms out for, an agent from CheapOair had called me in Italy! He fixed everything, and even got me tickets for virtually the same price, on a better departure date. I'm awestruck. If only everyone else worked this well.

I just had a horrible experience with CheapOair. I am surprised that this company is even in business. The prices that they market on their website are absolutely false. They claim the "availability" of the price is up to the airline but yet they are advertising a price with a certain number of seats available. I was scammed into purchasing my tickets at a higher price due to "availability" but the same flights were advertised for the next 48 hrs at the lower price!!! THEN... Called customer service to rectify... HORRIBLE.

I was booking a flight for my brother to come visit me, and when I put in his birth date (he is 14 years old) the website stated that travelers over the age of 12 were required to be booked as an adult (no big deal, right). But when I reviewed the airlines policy on unaccompanied minors, the airlines website stated that anyone under the age of 16 had to pay a fee for traveling alone, along with other restrictions that were not listed on CheapOair when I input his age and birth date. The airline now wants to charge me a $150 one way for an unaccompanied minor fee (which was not clearly stated on their website when I typed in his age and birth date) and when I called to ask for a refund, or a change of airlines (a transfer) they kept repeating that I was to blame for making a reservation online and not over the phone "as the website clearly states" (it doesn't).

The agent who helped with my reservation - his name is ** was very helpful, and spent a lot of time going over the needs my friends and I require at each airport. The price for this trip changed as we discussed the request for insurance since we will not be going until next April 20. The trip is booked and everything worked out very well.

We had booked a flight for one of our employees from China to the United States. His name had been entered in reverse on the booking. This was causing him boarding issues in China. I called CheapOair. Their only solution was to have us rebook the flight at over three times the cost. We contacted the airline directly. They advised us what needed to happen and took care of the situation. It seemed like the only thing CheapOair wanted was more money. No other solution was even offered.

I asked your team to resubmit which they did and it went through. My card company does that on occasion with large amounts which I explained to your associate and he had no problem with my request that he run it again. I was very satisfied with that. Although when he began explaining the itinerary it was very mechanical as though it had been rehearsed. Made me feel as though the service was not unique and I was just another number. All said, I am happy with the service provided and have used CheapOair before and will again.

I've called other companies like yours in the past, and they'll give you a price, and tell you we'll call you back, and when they do they sit there stuttering about, "We can't give you that price." Not you guys. You gave me a price and stuck with it. And the agent. Superb. Thanks again. I will definitely recommend you to my family and friends.

I'd been looking for a flight several days for September 2015. One of the choices was CheapOair. I clicked on it and it dialed. The representative was pleasant and extremely helpful. She even called me back. She found the perfect flight at a great price.

I'm not sure what is expected here. All I can write is that I was very satisfied with the service I received from this site...

The 16 yr old flew Van to Beijing to Chongqing. His last leg was to Nanning. China Air refused a Boarding pass and refused to board him in Chongqing to Nanning, noting the name on the ticket was misspelled. The same spelling, also incorrect, got him to Beijing then to Chongqing. He was left at 11 pm in Chongqing forced to sleep in the Terminal. Air China says it is CheapOair's fault, and CheapOair says it is either Air China's fault or ours suggesting my wife, whose language is Mandarin, put a "g" in The Name **. CheapOair has refused to fund another flight and we are forced to buy an additional ticket. We paid for a service your company failed to deliver and refuses to fix. Unless the full ticket price is refunded and the return flight is rescinded and refunded, we will sue CheapOair on the contract in Canada, seeking reliance damages and punitive damages. This note is not without prejudice.

Flights on CheapOair are priced 33% higher than Expedia. Also, CheapOair does NOT allow for 24-hour cancellation like Expedia. Very dissatisfied. Will NEVER use CheapOair again!!

I had a very good experience with your company. I needed to get special assistant because my stepdaughter was flying down to Florida and she was underage. The lady that helped me was very professional and helped me a great deal. Thanks for making my arrangements so easy.

I was very impressed with how helpful and quick the experience was and will recommend CheapOair to all my friends.

** did an excellent job in helping me determine if I should cancel a flight or try to change the destination if possible. He was very concerned about the money I was going to lose and tried to find the best option.

The call in center was very helpful in getting me the best deal possible. They made it easy to book over the phone. I highly recommend this site.

I was trying to book a flight for 5 persons from Cleveland to Lebanon and since I had to book on short notice, I was limited on my choices so I contacted Cheapoair to get good deals. I was initially given a price of $8000 and then I contacted Delta directly. I got a deal for $5000. So I called Cheapoair and cancelled my flight within 4 hrs after booking and they said the amount will be blocked for 8 to 14 days. After 5 min a Cheapoair agent called me and said "we'll get you the same itinerary we offered you for $5800" which I agreed because I had my credit card locked. So they said "we'll send you a confirmation within 2-3 hrs after this." It took 24 hrs to get the confirmation, meanwhile I'm calling and staying on hold for 1 hour each time and each agent tells me "we'll fix this, we'll get that done, we'll call you back in 2-3 hrs" etc...

I booked a flight through you and made a change to the departing flight 5 minutes after I booked it. Your CS person "**" assisted me and was very helpful. He did however double charge me for this flight and I still cannot get that error corrected. I called your CS dept and live chatted with them. They said they couldn't help and I need to calling billing, yet a third person to speak to. I am still trying to reach billing. If I can see the charges on my account, surely you can. I am right now on hold with your billing dept to make one last attempt to get you to correct your error. Sorry, but this is an easy fix and I have wasted hours trying to reach you. A total waste of time. I won't ever use your service again. Terrible customer service!!!

My overall experience with CheapOair was good. I was disappointed when we had a emergency at home and had to reschedule are return ticket. Our penalty was more than the original price and had no choice but to accept.

The help desk was fast but very much more expensive than what I had already booked online! I had everything booked, credit card entered and hadn't received a email with schedule, so I called you. The Operator stated that sale was over when I just finished booking it! Just confused!? I don't think I will do this again because I can't trust your prices. If you could please resend my schedule to **. Thank you.

Over the phone flight booking. The agent I spoke with was extremely helpful, very courteous and pleasant. Very easy to work with. He was very quick as well. I would recommend to everyone. Thank you.

** was very helpful and professional at all times when I tried to change my booking. Thank you!

Very good effort and results.

I booked my daughter's roundtrip tickets SFO-MAD-SFO through www.cheapoair.com. When I booked the tickets, I provided my daughter's birthdate which is 12/14/00. She was able to make her trip SFO-MAD on June 21, 2015 because there were some other older teammates on the same flights. But she was told at the airport that on her way back, she would not be allowed to travel because there will not be other older teammates on the same flights.

Your agent worked effectively with me to find a suitable flight, time and price that worked for me and my schedule. I suggest this service for anyone who wants to save money on airfare. The process of calling in to make a reservation was pleasant and easy.

Agent was pleasant and was eager to assist in helping change travel arrangements and location.

I was on CheapOair website trying to book my flight when the cable repairman disconnected my internet. So, I called customer service (800) number. The same flight I was looking at was 'more money' through the CheapOair agent. I asked why and I was told that the internet had not 'updated' the new price yet. I bought the tickets with the agent. The next day, I went back online and the tickets were again at the lower price. I was very confused why I had to pay more when I talked to a CheapOair agent. I did not cancel and make new reservations though because the website told me both days that there were only 4 seats left (although I had booked 2 the day before). I just thought it was unusual for two (2) prices to be quoted by website/agent!

This CheapOair is a fraud and cheater online air ticket selling company. I booked my ticket with this website and I was not allowed to board the flight from Delhi to Montreal with two layovers Frankfurt and Paris respectively. They have some inside pct with airlines and they don't provide you full information in the valid right tickets to travel. When contacted their customer service they finished chat intermittently. My PNR for the ticket was **. This is just to inform you that I am a valid customer who got cheated by this company. I would suggest you spend some more money for your flight but stay away from this website. I had discussion with Lufthansa and they told me that CheapOair has done wrong by not informing about the facts for travel. (documents). Being a lay man, we can only understand as much as we have been told but these people are looting us by using this weakness of ours.

My partner booked two tickets to Mexico for a trip 3 months from now. He used Cheapoair. The booking included an incorrect return date which he immediately caught and called Cheapo to correct the online mistake that had just been made 3 minutes before. The Agent said it would cost $50 per ticket to correct. When we finally agreed to the price hike the Agent said "Oh and there has just been a fare rate increase of an additional $80". By then I was on the airline's webpage as I talked to the agent and could see that there was no fare hike, there were seats available on the flight and the airline had a 24 hour cancellation policy. I confronted the agent and he said that he could waive the $80 by using his promo code. I told him to cancel the whole booking. He said he would but it would take four days.

We missed our flight and CheapOair.com wanted to charge us $1500 to change our tickets we only paid $978 for. They would not help us out and wanted to screw us over. We called Alaska airlines and they charged us $25 a person to change the tickets and helped us with no problems at all.

I was going to leave San Francisco and fly to Sao Paulo in Brazil. I had booked a flight with CheapOair more than 1 month in advance that was going to have a connection in Toronto. When I went to do my check-in I discovered that I needed a visa that I didn't have to get into Canada. After some discussion I ended up losing my flight. But this was my fault. I should have searched more about needing a visa before this day. The problem with CheapOair comes next.

I found that the service I received was very good. Just hard to understand personnel at times, ease of site seemed easy to understand. Personally I thought the pricing was better than any other site I visited. Thank you.

I bought 2 tickets through CheapOair.com one for me and my mother. They, for some reason, added a name to my mother's first name. I asked them to correct it, obviously they refused, asked me to talk to AA before or he had to charge me a fee. I called AA, and they informed me that since it was bought through a third party they couldn't make any changes, but that it shouldn't be a problem to change since it was a minor change. So I called back CheapOair.com and now there was no fee. I would have to buy a whole new ticket. I know AA accepts changes for first name. It is considered a minor change, but they lied and tried to convince me that AA accepted no such changes. PS: They also have hidden charges. It is not mentioned in the receipt but they charge you 18 $ for their horrible services.

I was online and had gone all the way to the final click to receive 287.20 for my trip to LAX from ORD and back. It popped up that the price has been changed to 353.20... I was very upset, I called the 1-888-613-6045, the gentleman that helped me told me that the plane was full and that that was the price. I am meeting someone at the airport. I told him that I had put in my seat numbers. It was all set. Once again he said it was full. I told him I couldn't take another flight. He got me a fare of 303.20. which is better than 353.20 but not as good as 287.20.

You should go for CheapOair without second thoughts. Customer service is very forthcoming and supportive. Their best and cheapest fare algorithm is really nice and guides us to find the cheapest fare.

I made reservations for midday flights, since grandparents as well as young children were traveling. CheapO sent me an urgent notice that our flights were changed. When I contacted them, someone named "**", told me that we're now had a 6:20 AM flight out of Wichita to Ft Lauderdale, connecting in Houston. Our return flight was now changed so we would be making a connection in Denver and returning to Wichita 8:15 PM. When I complained about the late flight, he threatened me that the other option was to spend the night in Denver. So, returning home, that last flight out of Denver was cancelled. We were all flown to Houston at Midnight and to Wichita the next morning. That morning flight was delayed several hours. We arrived in Wichita mid afternoon.

Planned a trip to fly to Seattle, WA. I called CheapOair and made reservations for two to fly on Delta Airlines on June 17, 2015. After processing my information via phone with customer service, I was told I should receive a confirmation email with a couple hours and given a booking #**. Several hours later, went to check my email. There was no confirmation from the company. Made another call to the customer service regarding the above mention. Rep tells me I should have received confirmation by this time. Later to find error in the recorded email address. Email address confirmed and corrected in company's system. Agent assured me that flight would be emailed. I asked to purchase flight insurance and paid via credit/visa. Once again checked my email without satisfaction.

I have used CheapOair many times and am very pleased with the choices of flights as well as the good rates. What I am very unhappy with is the agents are very difficult to understand because of their accents. I am always asking them to repeat what they say. This very annoying to both. They are however very helpful in making flight arrangements and changes when needed. Thank you for allowing 24 hrs to make a change. This was very helpful, since I was not able to get in touch with relative to see if the arrangements I made were ok. They were not, so I was able to make the best flight arrangements for them.

I have used CheapOair many times and found good prices for my airline tickets, but this time I had to change my initial flight date and was charged a huge amount. I may not use this site ever again.

Booked a flight to Orlando in March for departure in Aug. I made a mistake by reversing my grandson's name and omitting my granddaughter's middle name and was told by a rude rep he couldn't fix it and I would have to buy two new tickets as they wouldn't be allowed on the flight. He put me on hold came back and said he couldn't do anything. I said I would call the carrier. He said he done that and they couldn't change it. I called the carrier and she said as it was a typo error and for a small fee cheapo air could fix it. I called their customer service. She said call him back. I did but he still won’t change it... I will never book with them again. Lesson # 1 always book with carrier!!!

Apparently you have many new workers who do not understand how to read schedule changes. I have called all 3 times that our flights were changed by Delta and was told our original flight schedule instead of the new one. Thank God I know enough that the schedule is changed but you don't, which is real scary considering I give you my money for flights and that is all apparently you can do. Please train your workers properly or you will no longer get as much business.

I had problems booking on line. I gave their customer service a call and my tickets were booked easy and quickly. I have used them several times and am very happy with their service.

I've always used CheapOAir whenever setting up a business Japan trip, with no problems along with the cheapest flights... I've compared. I had to make last minute changes on one of my flights. Received help from **. She was awesome.

I do not typically feel the need to expose a company for what they are on social media, however, I decided to write this to save other people the hassle that I have endured. My experience has shown me that Cheapoair.com is a scam. I recently booked a trip with them that was listed online at a certain price. The next day the company called me and told me that the airline we were using would not transfer baggage to a connecting flight. They then gave me the option to change my flight to an earlier one so I would have time to get my bag from baggage claim and re-check it in.

I tried repeatedly to book a flight, w/ several time and date options, that was advertised as $63. Site listed 4 seats being left at that price. After info filled in, the flight was suddenly unavailable! Later they said that they could book the flight for $156! Stop this company from using "bait & switch" tactics. As if booking flights online isn't aggravating enough!

I booked 3 separate legs to different cities. I was very satisfied with the rates and on-line service I received from CheapOAir and the first 2 legs of my trip with United Airlines went very smooth. The 3rd leg of my trip was out of Phoenix on Spirit Airlines. When I checked my flight status 8 hrs. prior to my departure there was no info on my booking status. I called from my rental car and waited over 20 minutes to speak with a representative from CheapOAir to ask why my booking was not showing up. The recorded msg kept saying to go to the website for a live chat which is difficult to do from your cell phone. When I finally got a rep she was very helpful and put me on hold to call Spirit and research the problem. That took over 30 minutes and when she got back to me the only info she had was that it was canceled with no further explanation. I asked her to book another flight for me and my options were 24 hrs. later.

Excellent service. Professional. Went out of his way to accommodate me and called back when disconnected. Will use again next time travel.

My flight from Phoenix to NYC was on a jet that was obviously older. It was cramped and very uncomfortable. I don't blame you for this, but in the future I will consider the type of equipment before I purchase tickets.

Our flight was canceled 24 hours before, yet Cheapoair failed to notify us. It was only because we attempted to check in that we found it. The airline instructed us to call our booking agent. We called them and they told us they were unable to either book a new flight for us or give us a refund for the canceled flight. Essentially, they took our money, refused to fix it, and refused to give us our money back.

The agent told me in the conversation after booking our trip that we did not require a passport for this trip, and that is not correct.

Through CheapOair, I found amazing prices to go with Emirates, a wonderful airline! You do not have to worry about taking too much luggage, you are allowed sports equipment and it has wifi on the plane!

Thanks for the agent who helped me on my booking. I was very disappointed first when I called but the agent did his best to help me and am happy. Thanks for the help I guess his name is **. Thank you again.

Overall the person was helpful. I asked that he be patient with me as I was not able to complete the process myself online. He was a bit harsh when he asked me to forget the screen and close it out. He did quote me one price which I verified and then he change it at the end for the recap. He did offer a number to reach him directly if I needed additional help.

Please please please do not buy ticket from CheapOair. BAD BAD BAD VERY BAD CheapOair got money from my credit card account but my family couldn't travel. Airline says this ticket is fraud, they go back home. Their customer service is very bad. If you have a new ticket they answer less than one minute but if it is existing reservation they will take more than an hour to answer. I will never do business with CheapOair again. Do not do business with them, they are crooks.

I had a amazing experience. Always booking on CheapOair.

Booking was relatively easy but I had to call to apply the promotional discount on fare.

On 6/10/2015 around 8:00 PM called to cancel our June booking because of medical reasons. One of the reps, ** came up with the extra fee of $863.30 for re-booking the flight for September. Half an hour later she claimed reservation change can't be made without paying an additional $380.00, claiming that September/October fares are higher than June fares and saying that she will call back, instead she put the booking charge through.

I had all questions answered. The agent was polite, patient. Have a decent price for my travel plan.

Is good that you can cancel a ticket and they refund the money. Also good attention from the customer service.

As of right now, I am very happy. I have been booking my honeymoon reservations through Chepoair and they have been very helpful with making the most of our trip. We have not go on the trip and will update when we get back. At the moment, customer service has been excellent.

Flight arrangement - The sales person I used was very understanding and it was an easy process.

I bought 2 tickets to attend my father's funeral... they took advantage on me. As everyone knows if we lost somebody we love, our emotion is all stress and will go with anything as long as get to see that person for the last time... so I got rip off... I paid over USD$7000 for my 10 days trip. When I found out there's Bereavement fares... I called them back and the supervisor said there is no such thing... I am not happy at all. They make me feel like I am a dummy...

This ** person on 7 Jun 2015 at 2:15 pm was the rudest person I've ever had the misfortune of dealing with. What he lacked in knowledge he made up with his rudeness! Didn't listen to my question but proceeded to lecture me on how many times I had called regarding the booking. If my first call had been resolved obviously I wouldn't have been wasting my time calling again to rectify the issues! My call today was to ask "why all my flights are not displaying on my iPhone app" and "why a flight that was cancelled is still displayed on the app". The guy was clueless and rude!!! Didn't have a solution so he proceeded to belittle me. Who the heck does that and gets away with such a behavior?

I contacted CheapOair regarding the name of a passenger for a reservation twice. During the first call I explained the entire situation and was very patient with the agent and took almost 1.5hrs to fix a name change and pay $50. The agent said I should receive an updated itinerary in an email in 2hrs. After waiting almost all day I haven't still got the itinerary and when I called back the 2nd time the agent was so rude and did not even allow me to talk. Horrible experience. Never book through CheapOair ever.

On May 25th I purchased tickets from CHEAPOAIR.COM, NYC - LAG 5:20 PM to MIA - Miami 8:44 PM with connection to Quito, Ecuador MIA - Miami 11:55 PM arriving to Quito at 3:25 AM. Arriving to LGA and checking in I am told that my flight from MIA - Quito is not confirmed and has no reservation. Thanks to American Airlines supervisor I found out that CHEAPOAIR had CANCELED my reservation for that flight WITHOUT MY CONSENT causing an inconvenience for me to spend 3 hours trying to resolve this issue and kept getting put on hold by their "Customer Service" reps. Getting hung up on and also received attitude from one of the reps. As well as CheapOair giving me the run around saying they did not cancel my reservation. According to the AA supervisor this is not the first time she has seen passengers go through this with this airline. This is the last time I ever purchase from them. Rude supervisors as well as their customer reps.

I had purchased the tickets for myself and my parents to attend my sister's wedding in Costa Rica (March 2015). Unfortunately a few days prior to our departure my grandmother who was living in Surrey, BC had passed away. My parents had to purchase new tickets to urgently fly to Vancouver in order to take care of the funeral arrangements. Therefore they were unable to board the plane as they were in Surrey at that time. I had sent multiple e-mails to customer service (including a copy of the death certificate) and NEVER received a response (The funny thing is when you call there is an automated message that says to contact customer service via e-mail and you will receive a response within HOURS - FALSE!).

As of 6/4/15: HORRIBLE CUSTOMER SERVICES, DON'T KEEP THEIR PROMISES! I called in to book the flight today under a different passenger name and THEY TRANSFERRED ME TO SUPERVISOR which I had to wait for more than 40 mins and got hung up. Seriously! I wouldn't recommend you to book with CheapOair ever. This will be my first and last time to do business with dishonest people.

I congratulate you for the staff you have. They are very kind and helpful people.

Representatives very helpful. Unfortunately, several glitches occurred. At first, I requested cheapest fares for RT travel to Kerkyra (Corfu/CFU), Greece, from MCO. Somehow, I was booked to Ioannina (IOS), Greece. We fixed that quite amicably and I am pleased that reps (**!) were so accommodating. I'm concerned that my full legal name, **, as it appears on my US passport, will not be exactly that way on my tickets, thus potentially causing TSA hiccups. I've emailed my concern to cheapoair.com but have not received any response. I need assurance that my tix will match my passport and my journey will not be complicated by some typo. Thank you very much. I'll buy future tix from El Cheapo again.

This airline is the most unaccommodating airline around. I have printed tickets for business class tickets with specific seats assigned WHICH MEANS NOTHING. They arbitrarily gave my seats away and assigned different seats to me. Giving my seats to someone else and will not give me my seats. My wife is handicapped and needs me next to her. But they could care less. What a poorly run airline this is. Speaking to a supervisor for over 30 minutes got me nowhere. I even offered to pay for an upgrade. But even though first class is totally empty, they only have 1 upgradable seat available for first class. How ridiculous is this.

I have booked several trips through CheapOair. All of the bookings were handled with care and some of them were quite challenging as I usually want to spend time in two or more countries at a time. The phone help has been great finding me red eye flights when that is the best option for me. Years ago (before CheapOair) 5 of us landed in Taipei after midnight, none of us spoke Chinese, and our guests thought we were coming the next day. With the phone help this won't happen.

My husband and I purchased plane tickets to New York with one stop. On the airport we learned that it was changed to 2 stops because the plane had to fuel (?). It did not say it clearly on the itinerary, but when we called CheapOAir, they said that it was a planned stop. On the way back we upgraded seats for $100 and were reassured that we only have one stop this time. Again 2 stops, so we used our upgraded seats for very little time. When we called and complained to CheapOAir, we received inconvenience code worth $100 for future purchases of the similar kind.

My wife and I recently purchased Turkish Airline tickets online thru a third party (CheapOair). In making the reservations I made a typo and incorrectly input the departure date as 5/1/15 rather than 5/2/15. When I presented my ticket at the Turkish Airline counter at JFK in New York I was informed of the error and was told that my entire booking had been cancelled as the result of being a “no show” on 5/1/15. The discounted ticket price purchased thru CheapOair was in the amount of $1,456.60 for both tickets. I spent much time on the internet to find the best possible ticket prices since my wife and I are retired seniors living on a fixed income. This trip was 3 years in the planning.

In January 2015, booked a flight Montreal to Barcelona $932.88... had to be cancelled due to illness... recuperated the money from insurance company. CheapOair wanted to charge me for cancelling, but I told them repeatedly that I would not pay because of insurance. They seemed to understand, but when re- booked in April (my travelling companion did not have insurance but they guaranteed her a better price if we dealt with them.. I think she got taken advantage of) there was a difference of $194.85 on my credit card. Why?? I can understand the fluctuation of U.S. Dollar exchange, but not $195 worth. Called billing department. After mysteriously being cut off twice and after being on hold for 1/2 hour, gave up. Will not deal with them again.

If you ever would like to change part of your itinerary, CheapOair mandates that you re-price the entire ticket (e.g. both the outbound and inbound portions of your journey). Airlines often do not have this policy and instead will allow you to re-price only the direction that you are changing. As a result of their policy, any changes to itineraries made via CheapOair will be much more expensive than if the equivalent ticket were purchased with the airline directly because the fare will often have increased on the other leg of your journey in the interim and for some airlines, repricing the entire ticket means incurring two change fees, one for the inbound and one for the outbound. I suggest paying a slight premium upfront, if there is one at all, and buying tickets directly from the airline.

I was so happy I could take care of all of my details through email as I don't have a lot of access to a phone while travelling. It was such a help and once my first email was returned the following responses were nice and prompt. The only frustrating detail was that I had to pay the difference between the tickets I changed when I could find a less expensive ticket for the same flight on your website. I don't think that is fair. The service, however, was very prompt and although not the most sympathetic it got the job done.

Great service. The agent was very helpful in working with my schedule. He was also very patient and explained the lay over times.

I had booked a two tickets from Baltimore to Chicago for a June flight on May 26, 2015. Less than 48 hours later on May 28, 2015 the same flight dropped almost $100 each! I contacted CheapOair, got transferred 3 times, and was informed unless the price changes within 24 hours, I could not get the cheaper rate. I asked if I could cancel my existing flight to and book the cheaper flight, and they informed me I could not receive a refund. There is definitely no white glove service with this company. No cohesion as I was transferred 3 times, reception is horrible as if the operators are definitely abroad, and the communication with the employees to customers is definitely rehearsed. Stay away!

On 5/26, I was trying to book 4 tickets for me and my family to travel to St Thomas. I was online trying for hours. Finally, I found a fare on CheapOair but when I tried to book it, it was sold out. I then got a call from CheapOair and the gentleman said he noticed I am trying to book a flight to St Thomas. He explained he can try to get me the tickets at the same price I saw or maybe cheaper. The fare that I tried to book was $563.60. He was able to get me a fare for $488.04 which included insurance. I was very happy. Excellent service.

I am traveling on a USA funded federal grant. I accidentally booked a carrier that is not covered and wanted to cancel my flight less than 48 hours after booking. I called customer service (where I was spoken to quite rudely, but I can generally overlook that). They told me they could not cancel my flight because they had limited authorization to do that from the carrier. I called Air Canada directly and a very nice woman spent some time on the phone with me and said that CheapOair should be able to cancel my flight for a fee (which I was completely willing to pay).

Issue resolved.

I tried to book a short haul flight that had appeared on Skyscanner. Clicked through to the website and entered all my details before it told me this flight was unavailable and the last seat had just been taken. But they would give me £20 for a different flight! Went back to Skyscanner to see if the flight was still being offered by CheapOAir and it was. So used a different computer to see if the flight was still coming up on their website and it was! They clearly say they have flights that they don't have just so they can get people on to the website and hope that people book a flight that costs more than they actually have. Absolutely ridiculous that they are showing flights that they don't have. Tantamount to fraud.

Updating this review after a call from a customer service supervisor (Ignacio) at Cheapoair. The company has showed that they does not agree with customer service reps treating customers as I described in my post. The supervisor was very polite and flexible in his attempt to resolve my booking modification. He clearly explained all my alternatives and put effort to sincerely understand my needs in order to offer the best possible solution for my booking.

I spent an hour or more on a busy day to find the right vacation ticket. Cheapoair promised great prices. In the end, after paying with my card, my purchase was refused and I was offered a fare that was almost twice the fair they had promised. REALLY! I will never use them again!

I have always been happy with the service from CheapoAir. This booking was a re-booking from June 7 changed to July 7 due to an illness in my family I had to change my reservation. I was not aware of the change policy and when I found a new date the cost was 509 more with the same airline, and 200 less with a different airline. I had to pay the change fee of 100 which was fine, but I am not pleased with the fact that I was unable to change airlines and had to pay an additional 509+100.

On 05/21/2015, I purchased domestic flight ticket from SJC to BWI for 05/23/2015. Received confirmation number from CheapOair.com on 05/21/2015 with email subject line (**) at CheapOair.com on 05/21/2015 with booking #** and Airline confirmation: **. Unfortunately, your service has not performed well and ticket is not issued and not informed to me. Because of my travel is cancelled and spent money for airport travel and accommodation. I am disappointed because my holiday plan is canceled and wasted my money which I spent for airport transport and accommodation. I was billed to my credit card on 05/21/2015. To resolve the problem, I would appreciate you to provide the compensation for wasted my time and money spent for travel to airport and accommodation. I look forward to your reply and a resolution to my problem and will wait until 05/30/2015. Before seeking help from a consumer protection agency or the Better Business Bureau.

I booked airfare with CheapOair in March for a trip from Sacramento to Santiago, Dominican Republic, 01/14/2016 through 01/29/2016. The company overcharged me and Wells Fargo had them fix the overcharge. I do not know if this is when the change occurred, but I am now somehow scheduled to return on 01/22/2016, a week early. I am getting married there on 01/23/2016 and would not have booked a flight home to miss my own wedding. I have tried contacting both them and United, and was told I would have to pay over $400 in fees to change a segment that only cost $442.50.

I normally do not write reviews but I am extremely dissatisfied with the customer service I received from CheapOair. I normally do the bookings myself but was told it was better to go through an agent as it benefits both of us. The agent I received was extremely pushy and rude. She could not understand me and I offered several times to do my own booking online but she would not take that for an answer. The flights I had searched were cheaper online (on the same website) and only after I researched the exact flight numbers, would she match the price.

I recently booked a trip with CheapOair, and I was really pleased with the results. The representatives with whom I dealt were knowledgeable and very professional. They also got me a great deal, and I will definitely use them again. I will also recommend them to anyone who is planning on traveling anywhere.

I paid the extra $24.00 to straighten my booking right. M. for **. I spelled it 2 or 3 times for him. And then he put Maria. Then it came back with Jann - and it was **. And got me as a senior. I'm the one that booked it and it comes back to ** (my brother). My name does not have an itinerary no. behind it.

Air ticket purchase - I am very pleased with dealing with you.

I booked a trip to Miami, Florida for my brother's engagement and long story short the itinerary that I booked through the website was not the one that was emailed to me. When I noticed the return flight was different, I called customer service to try and get this corrected. Had to wait on hold 3 different times, when asked to speak to a manager I was put on hold for 35 minutes and then hung up on. Customer service provided zero help, did not even present options that would be feasible for the travel arrangements I was originally looking for. Agents were disrespectful, provided no actual help, did not listen to any concerns I had with the fact that I booked a specific itinerary that I spent 3 hours researching and the return flight I was placed on through CheapOair was at 2 completely different airports, adding an additional 4 hours of travel time for me.

Just booked a flight from Canada to Barcelona and back from Turkey. We booked and paid for the flights and then we found out that we could get a better price from a local carrier - same flights, same airlines. I didn't think that I would be able to get satisfaction - but surprises were in store for me. ** was able to credit our credit card with the difference - which was quite substantial. It was done with the utmost of politeness and regret that they didn't get us a better price. I would definitely use CheapOair again. Thanks to them we now are able to buy another city tour.

I found the flight that I wanted, picked my seats, put in my credit card. I got a warning to complete my purchase in 2 minutes. I did it in 30 seconds. I then got a message after I submitted everything that my flight was now gone - but here is a code for $20 and then It gave me much more expensive fares. I called and talked to an agent. He said he was going to do his best to help me and call me in 30 minutes. It has been 90 minutes, and no call. Very disappointed in my experience.

On top of rude representatives, prepare to be placed on hold for well over an hour, to be transferred multiple times, decipher their stuttering and murdering of the english language to the point you cannot have a clear conversation with them. Also be prepare to be lied to. The manager told me that the airline has no available seats for 5/15/15. Meanwhile I was also on the Frontier airlines website while I was on the phone with him looking at the MULTIPLE available seats for purchase. I call him out on it and he continues to stutter and gave me no answer as to why his computer won't show him any results.

One thing that had me puzzled, is that the airline charged me for my seat! I appreciate the price of the airfares. This was a spur of the moment trip. My son is in the military, this allowed me to see him before he was deployed. He appreciates me being there as I appreciate being there. Thank You.

I had booked a flight through CheapOair and had to switch my departure city due to business travel. I paid the $200 flight change fee and had it switched through CheapOair Customer Service. They said my return flight should be fine and not to worry, so I didn't! When I got to the airport the day of my returned scheduled flight the airline said that my reservation had been cancelled completely and that I needed to repurchase a ticket which cost $372.

This is the third time for me using CheapOAir. No problems so I guess that is what counts. I had no price increase and everything as expected on this latest trip to CanCun.

I called to pay to have the pending ticket and without my consent an agent cancelled my ticket and now I am suffering to have proper ticket with dates and price match. Initially I booked a ticket online #** and my credit card was declined due to my out of the States transaction, so I called my bank and then called back Cheapoair to do the payment, but the agent which I spoke to is cancelled my ticket without my consent and argued with me then hung up my call. Again I called back and another agent was also very rude on the call and hung up quickly.

I am a repeat customer and have used CheapOair at least two dozen times in the past. Their search engine is powerful and gives me lots of options. Billing is accurate & efficient. I was bit surprised to learn that they go for detailed credit card verification but guess it is for my good.

What I liked about cheapoair is very nice responsive website and refereed by a good friend in traveler forum. I tried to book a flight from Edmonton to Washington DC for friend. I bought it for $546 while booking I made typo in friends name and within 5 minutes I called customer service to correct this. They said they cannot (even though ticket was not confirmed then) which was ok but offered me another flight without any new fees. I insisted I needed same flight so I told him let me talk to Airlines, it's very minor mistake they can help but he told me if I hang up he won't be able to help So I agreed to book flight of his choice which was 4 hrs late. Customer rep told me no fees has been charged or levied. I thought it is good service initially.

Very please with the representative that help me booked my flight. Will do it again and very highly recommended.

Reason why we book online is to save money, but with $150 CAD agent fee and sneaky $15 seat reservation fee, it's not even worth it.

Agent help me book trip to Altanta GA.

I had a great first experience with CheapOair! Booked tickets at a big discount compared to Kayak. The ticketing took longer than I would've liked though because they needed to verify my banking info. I got worried and called and they were super helpful over the phone. Thanks!!!

Change of return flight - I'm **'s grandmother & I paid for her trip to come & see me for my "75" birthday. Thank you. So far so good.

CheapOair misbilled my debit card on 4/10/15. Then they e-mailed me on 4/25/15, telling me I had to pay a balance. I paid it on 4/30/15 and payment was confirmed by their employee. I have been e-mailed by CheapOair several more times for more money. I have my bank statement that I paid in full. My flight is booked for 5/15/15 and today Cheapo has e-mailed me again for more money on 5/12/15. I've contacted the carrier United air lines and they informed me that the flight was booked. But CheapOair can cancel it for any reason because they own the ticket. Cheapo employees can't connect customers to a supervisor or customer service and will subject you to unlimited elevator music and employees practicing their English on your time. I have spent over 2 hours trying to confirm my paid for flight with no results.

I made a booking for two under 18's and click their title as Miss, but the booking came back it was shown as Mrs. CheapOair wanted to charged me £170 for an amendment. When I called the airline directly they made the amendment for free!! So thanks CheapOair for trying to rip me off. When I made the booking on-line and the total price shown before submitting the booking, was not what I was charged by CheapOair. I checked with the airline and they confirmed that the total price was £265.96 but CheapOair charged me £292.21.

They were very good and helpful.

I booked a ticket for a client and there was a typo by one letter in the name. CheapOair would not let me change the name even after I called the airline myself to have it reconciled on that end. Then, I needed to change the departure date, and because the name was misspelled by one letter, I could not change the ticket. I had to buy a whole new ticket and cancel the current flight. With the cancellation, I got stuck with a voucher that could ONLY be used under the traveler's name; which meant we would have no future use for the voucher because the purchase for this traveler was for a rare special occasion. The traveler's name wasn't even the cardholder's name. CheapOair couldn't even change the voucher name to the cardholder's name.

I was misled as to booking flight myself online with rep on same site. I could had book for less money but rep said I would not be guarantee my flight and seat so she did it and cost me more money. Don't like that. That's why you go online -- for cheap price.

Hi I am **. I am flying to Bangalore (BLR) from Calgary, Canada on may 26th but I am from Saskatoon so I have taken other ticket from Saskatoon to Calgary on the same date because my flight to India from Calgary on May 26th evening. When I searched on the cheapoair site on 26th I have seen a ticket on west jet for 160 cad from Saskatoon to Calgary so I have taken that ticket because that flight reaches on Calgary by 10 am so I was thinking I have good enough time for my next flight, but when I got the ticket it shows my flight is on May 27th. That means there is no use basically my flight to India from Calgary is on May 26th.

This is my first time to buy ticket with CheapOair. After the day I booked my ticket, I find out that no company is worse than this company. The worst customer service ever. I called to book my ticket with an Indian agent who speak heavily accent. I spell my name is **, but she put my name is **. I have tried to call them, email them for many many times. The service only say that they still working with my ticket. I bought the ticket on 01 FEB. Called them to complaint about my problem after 1 day. Today, 10 MAY 2015, I can't remember how many time I called them and got same answer. The agent is very rude. Tried to claim that the problem is coming from my fault. He said that he can't do anything to fix my problem but he is very happy to help me cancel my ticket.

I booked flights with CheapOair on the 28th April 2015 which the sales rep told me I got a huge discount and was putting so much pressure for me to pay that day or I will lose out if I called again the next day. I paid to find it £100 cheaper from the direct airline. I cancelled within the hr. They told me that I will get my money straight away because I cancelled so quick. I checked my account the next day and no money was there. I called again and the lady I spoke to said that I will get the money on the Monday which was Monday 2nd May. Again, no money. I called on the following day and spoke to another person who told me that she assured me that I will get the money on the 9th of May. Again, no money. I called them today 9th May and I have spoken to several person who keep transferring the call and I spoke to a guy called ** who put me on hold for 20 mins to be cut off.

It was my first experience with CheapOair online booking. I was impressed with the good rate I was offered in comparison to other websites and easiness of the use. When I had to change the schedule of my flight, the agent who I contacted did well and showed great effort to help me. Thank you guys and I wish you all the best.

Because of a medical problem with the booked passenger, I phoned CheapOair to cancel the booked flight. This was attempted 4 mo. before the flight. I was informed that there would be no refund. I feel there should have been a refund.

Wanted to know how to get seat assignment. I was told that I can get on the website 24hrs before my flight departs. I can then get a boarding pass which will allow me to go directly to the area where my plane will board.

They made this so easy that I am going to skip all the other travel sites in the future!

Booked flight/car but wasn't sure it took online so I called. Customer service was polite and helpful in checking this. Flight was booked but car was not so she went ahead and booked it for me while I was on the phone with her. She confirmed and emailed my bookings and confirmations for the purchase while I waited which was a very short wait.

Customer service rep was courteous. He followed the process particularly validating the person if indeed the right person. Please maintain a robust control process balancing with good and courteous interaction with the client.

I booked a flight from Manchester (UK) to Dublin through CheapOair with the airlines being Ryanair. I was provided with the booking information. However I was never told that I needed to print my boarding passes before the flight. I went to the airport with just my booking confirmation and Ryanair advised that it would be £70 each passenger in addition as I hadn't printed my boarding passes beforehand! There was 4 passengers being charged £70 each, totalling £280, to allow us to print out our boarding passes. Ryanair advised us that we should have been told by the company we booked it through (CheapOair).

I purchased two tickets for a flight that unbeknownst to me was already cancelled. I never received any notification that it was cancelled, until I got to the airport to leave. I called customer service on 4/2 and as of 5/4 I have yet to receive a refund. I will NEVER use this company again.

Great service. Only hard to understand the accent sometimes.

I booked an airline ticket on 4/29 and used my credit card to pay for it. Two days later someone in New York tried to use my card number to purchase $900.00 in items at Target. I called 5 times to get through to someone at CheapOair. When I finally got through to someone in billing, they said I needed to call Target. It wasn't their fault. Yet they were the only online payment I've made in over two weeks. My bank shut down the acct. to protect me, leaving me with no money until my credit union reopens on Monday.

I purchased two plane tickets to the incorrect airport. Within 4 hours of buying the tickets, I realized that I needed to change the departure airport, but when I called into the customer service line to change the airport, I was told that it was too late to change the itinerary without paying a fee (initially, the fee was $50 per passenger, but the agent reduced the cost to $30 per passenger). The cost reduction was helpful, but I would have preferred that the agent reduce the fees even more since I called into the customer service line exactly 4 hours after I booked the flight. Unfortunately, the call took about 40 minutes, and by the time I was able to get the itinerary adjusted, I was already "outside of the 4 hour window", which made it impossible to change without paying a fee.

Numerous fraudulent charges to my account following a transaction with this company. BEWARE.

My brother and I was inquiring about an upgrade for from where we were seating at to Elite premier. Miss ** was very kind, helpful, and patient. We are pleased with all her help that she has provided for us. Thank you.

It was frustrating trying to change this booking because the 800 numbers, (3 of them!) led to non-existent phones! I finally got through to an agent (probably in India), who was very helpful and saved the day. The 800 numbers should be remedied.

Hi, I have had so many issues right from the beginning with CheapOair. I guess I got pulled to this website by a search engine. The site showed up an attractive price for a connection but was not available to be booked online. I had to call it in and pay an extra $75 for it. This is just the beginning… Less that 24 hours to departure I get a call by someone that there is a problem with her connection and her flight will need to be changed. I am amazed by how they go about doing this smoothly. As per him the layover of 1.5 hours was not enough. Then why was it on the website and on call. It's been over 5 hours of my time and I have still not had it resolved.

I bought tickets from Nashville to Tashkent with 2 stops. And when I came to check in my baggages they told me I would be picked up at Frankfurt airport which is not going to my plans. And Frankfurt is totally different country- they need visa. However I call to customers service 5 times and they told me it's my fault I have to check before buying everything which is I did. And it doesn't say anything about that. Guys just be careful when you buying tickets from this company. They really doesn't know about what they selling.

The lady I just spoke to at 9:30 am (EST) is very helpful to my seat assigned. The man I spoke to last night is not helpful at all and gave me the wrong information which is now corrected by the lady today.

Both the original booking and the conversations I had with the most helpful assistant were untroubled.

It was horrible customer service. Say they're gonna help you and let you talk to a supervisor and they disconnect your call. They're only happy when you're buying tickets. I cancelled my flight and asked for a refund. It's been a month, 3 and a half weeks, and I haven't got a dime back. Also every time I call they lie and say it's gonna be another week. Now I just called and they disconnected my call again once I brought up a refund. Please, someone, help.

I am very glad some of your Staff call me, about the ticket. That your Staff could not get the money from my credit card, because somebody took money from my credit card. The Bank Staff told me disputed.

My evaluation concerning the "Booking procedure" so far was "Great." The way CheapOair handled my Booking is nothing less than "Outstanding." The follow-up after the booking was the "Best Ever." I only hope that the long trip from West Palm Beach, Florida to Seattle, Washington is that the flight is as good as the Booking procedure.

I am very disappointed with the customer service. I have sent several emails and called almost 15 times but have not received my refund at all which I filed in January 2015. The wait time on their customer service call is approx 1 hour every single time. The customer service agents are also unaware about anything and only inform me that the ticket has been filed and only tell me that they are looking into the issue. Now they have even stopped responding to emails. Did not expect this behavior from CheapOair. Highly disappointing.

Had no issues.