CheapOair Reviews

I booked my air fare, car rental and hotel through CheapOair. The whole experience from beginning to end was horrendous. I had never been treated so poorly in my life by the reception at the so-called hotel. In spite of numerous promises and waiting all day for my room which wasn't ready even by 5:00 pm, they tried to come up with extra charges which weren't disclosed upon booking and when I refused to give in, they got rude and asked me to leave their premises. I got out and called CheapOair to see what they were going to do about it. A couple of hours later, not only could they not do anything, but they told me that hotel was going to charge me for a night as a penalty for deciding not to check in! Airline bookings and car rentals have their own stories too. It seems like once they get hold of your credit card, you are at their mercy and they have no mercy or care for that matter. If you decide to do your bookings with them, prepare yourself for extra charges for a substandard service. Never ever again!

I tried to book a round-trip flight to ATL. I got a confirmation number and printed my itinerary, only to get to the airport and find out my flight was never officially booked because CheapOair did not confirm my flight. I called CheapOair and they said my card was declined. Hence, I called my bank and they said the payment went through. To clear the issue, I three-wayed my bank with a non-English speaking Indian from CheapOair; payment was reversed by my bank, and we started from scratch. I check my account today and see my bank was charged twice...

Two days in a row, I tried to book international flights for 5 travelers. On both occasions, after I selected the tickets based on dates and price, the prices were increased by over $700 by the time I finished entering names and credit card information. I don't believe that the prices were even available. I've been watching the prices all week and seeing them move up or down. I've seen the price I tried to book many times advertised on their site. Yet, when I tried to finalize the purchase on two separate occasions, the site tried to get me to accept higher fares at the end.

I was looking for a discount air ticket from Dallas to Orlando. It looked like a good price, so I went through the motions of ordering a ticket online with my credit card. I filled in the date I would like to travel feeling reassured by slogans like 100% safe; I made the purchase. When I was through giving my information, a screen popped up with my ticket info. It was the wrong information from the start. They had gotten the day of the month right, 7th but a month later than I wanted to travel. So I called the phone number associated with it and got customer service. I explained that there was a mistake and that the date was wrong, thinking it was a simple mistake on their part and the matter would surely be fixed right away.

I purchased an airline ticket from CheapOair believing I would be getting a great discount. Purchase price was approximately $1,100.00. The ticket was purchased with 5 days notice for a flight from Edmonton, Alberta, Canada to Albany, NY, USA on February 29th, 2013 as my mother was in a hospital in Massachusetts and not expected to live more than 10 days. At the same time, my brother purchased a ticket directly from Air Canada for a flight from Edmonton, Alberta, Canada to Albany, NY, USA on the same day. And guess what, he paid the same price as I did. So much for CheapOair's great discount they falsely advertise.

I was searching for a good ticket price for three from Atlanta to Manila. I had found tickets for $1,200 earlier in the week on Orbitz but found the prices went up to over $1,500 per ticket. I came across the Cheapoair.com site and proceeded to check for the best price. They advertised $1,402 round trip. I entered all the information required and even booked a connecting domestic flight from Manila to our final destination on the island of Samar. They showed $4,733 plus $77.80 tax, total $4,810.80. They said to hurry because there were only 6 seats left. I entered my credit card info and completed the transaction. They confirmed the tickets and I thought all was good to go.

I tried to book the tickets for my in-laws by logging in with my name into Cheapoair.com. I entered all the required information of my in-laws in the applicable text fields. Both my in-laws do not have a middle name, but my father-in-law has 2 names in the first name. When I clicked on Book Tickets, the website took my middle name and used it as an input for my mother-in-law's name and booked the tickets. Later on, I realized that my mother-in-law has a middle name and tried to correct it by calling the customer care department. They were rude to me and mentioned to me that it cannot be modified. I need to purchase a new ticket with a higher price, which is ridiculous. I’m glad that they were able to cancel the ticket and refund my money. However, I lost the best price because of the website's mistake.

I booked the ticket from San Francisco to Shanghai. I found the deal in www.cheapoair.com. I saw it says the ticket is non-refundable when I was finishing booking. I felt trapped so I cancelled it. They charged me for a cancellation fee. How stupid! I wish I could have done a little bit of studying before I booked the ticket. What a big scam website. Don't buy any ticket through Cheapoair.

The company responded to my complaint on this website and has resolved the issue. I am in the process of receiving a refund.

The customer service of this company is by far the worst I have ever dealt with. The call lines are handled by people who are not proficient in the language and the profession. They know very little about the job they're handling. I tried to change the reservation for an international multi-airline ticket and your agents told me that I have to contact each airline individually to make the change. Of course, after calling the airlines, they informed me that changing the reservation is the responsibility of Cheapoair agents. The agents refused to do anything unless the airline does it and my father ended up missing his flight due to a medical emergency. I couldn't be more dissatisfied with your service and your agents.

I tried booking with Cheapoair and, unlike most people whose comments I read here, found that I really could not get a human being on the phone. I would say that I learned you should always call a 1-800 number first to see what happens when you try something on the internet. If that number gives you a recording and says you have a long wait, find another company. Secondly, I resolved my situation myself by just telling them that I would have my credit card company refuse to pay; they cancelled the charge within 48 hours. I was able to use chat, though I heard a bunch of lies first. The site did specify that there are no cancellation problems within that timeframe and there are no charges for changes within that period; yet they tried both tactics.

So about two days before my intended time to fly, I decided to use the Cheapoair application on my iPhone. Upon typing in my information and putting in my credit information, I hit the book button and a smaller screen popped up saying that it could not connect with the server. Thinking that the transaction didn't go through, especially considering it stayed on the same screen where the book button was, I tried hitting the button again and received the same response of its inability to connect with the server. Since my app seemed to be unable to process my request, I called them. Once my call was answered, I explained the situation to the customer service representative. I figured she might look up my information to see if it had gone through, but instead we proceeded to book another flight.

I have to say I am fairly angry at this company and the employees I have talked to. I was treated with rudeness and disdain. My traveling partner called customer service to cancel a flight. The only reason he booked the flight was because the travel agent told him the flight could be canceled. Now he was told otherwise. He was also told what he heard was not correct! We asked to hear the conversation to prove we were correct, but this took over an hour and we still were not able to hear the past conversation! After reviewing the documents we received and Cheapoair's website, it has become very clear why we assumed the travel agent could be trusted. None of this information we are now receiving was explicitly clear. In fact, you had to open another window during the checkout process to see the flight was non-refundable.

I never received an email about the change in policy from Spirit after making reservation. Then they could not find my reservation or booking number. The Indians in the reservations would not help and said they have proof I opened the email, which I never received. They are never getting my money again and I request no one else use their service because it sucks.

I found two tickets from Orlando, FL to London and then return from Paris to Orlando; five seats left for a total of about $1,756. After putting in all credit card info and other needed info, the price jumped to almost $2,900, a 65% jump in price. Absolute **. I called to find out what happened and was told that was a promo rate and all seats are sold out. I went back to the website and even an hour later, this rate was still listed. This is computer and they can update a lot quicker than this. This service is the best I have used in the past for multiple city travel but this is a bitter pill for our next overseas adventure.

I should have learned my lesson the first time but I guess sometimes it takes the extra push. I booked ticket through Cheapoair (in Canadian funds). Clearly, the website showed me both options, USD and CDN. The itinerary showed the amount I booked the ticket for. But a week ago, I received my credit card statement showing a different amount altogether. On calling the bank, I found out that Cheapoair has submitted different USD amount. I called Cheapoair. Someone said, "Yes, I do see you were billed two different amounts. Please give us your credit card statement/screen shot." I was not comfortable in that but anyhow to resolve it, I gave it. I called them earlier this week and to my surprise, the billing department says they have not received any emails from me. In fact, I sent them two emails (one earlier with my concern and another after speaking with them). The billing department had me on hold for long to figure where my email was. Until now, I have not heard back from them. It is frustrating that I am trying to get my funds back that I should not have been charged for in the earlier place.

I booked a flight through Cheapo on Frontier to Denver then United to Seattle. I attempted to check-in and received a message from both airlines that I must check in at the airport. I called Frontier and determined that despite what is on Cheapo's website, the type of ticket Cheapo purchased will not allow me to check-in until I arrive at airport. I phoned Cheapo and was told that Frontier does not allow online check-in. That’s a bald face lie. I emailed Cheapo and received no response. Do not use these thieves. They do not comprehend customer service.

I was placed on hold a bunch of times and charged extra for changing a ticket. My advice would be to not to use this company and go direct with the airlines. Anybody smell a class action for refunds? I'm game. Enough people seem to have had a similar experience. Maybe it was my fault, but if enough people are saying the same thing, there's a good chance it’s on them.

I was looking for cheap flights from Sofia (Bulgaria) to Athens (Greece) and I found a ticket from Cheapoair for about $160 per person - 2 traveling. We both made sure several times that we had the right dates in for the booking, which was from Feb 15 to Feb 18. We made the reservation after making sure that we found a hotel for those dates - the hotel by the way was booked through the same website (the hotel is pretty good though). We got the confirmation email (which we didn’t bother to check carefully thinking that our booking is OK), and on Feb 15, we took off for Athens.

I booked a return flight to New York with Cheapoair and due to a snowstorm, my WestJet flight was canceled. I called Cheapoair to see what they will do to deal with the situation and I was told that there is nothing they can do and that I have to contact the airlines myself. So I contacted WestJet and they changed my flight to the following week. I contacted Air Canada (for return flight) and Air Canada refused to change my bookings. Their reasoning is that WestJet canceled their flight and they have no liability to change their ticket to accommodate WestJet. Sure, that sounds like a ** airline but not unreasonable. So I called up Cheapoair and asked them to help me fix this by either helping me change the return flight time or refund me the money I paid. Nothing. Basically, I was told I am SOL. Yep, SOL. Do not do business with these people.

Don't do business with this company! They are very crooked! CheapOair will not be around long. When booking a flight for my son who only needed a one way ticket, they recommended buying a round trip ticket and just cancelling the return trip when he arrived at his destination. I thought it sounded strange and questioned him (Gabrielle) how this would work. He said he would call the airlines (Air France) and asked me to hold the line. After holding forever, he returns on the line and tells me exactly what he had been told, that we go up to the counter on our arrival and cancel the return flight to get credited. I told him again, that while I was on hold, I read where it clearly states "non-refundable" ticket. Gabrielle replies, "Yes, this is a non- refundable flight but what Air France is offering is credit on the airline”. I told him that my son will not be able to use credit on Air France and Gabe says, "The credit is good on Delta Airlines also."

I just booked a flight home last minute because my father passed away suddenly. After searching for my flight (I have very little flexibility), the site said, "Act fast; only 2 tickets left at this price!" So I assumed it meant after those two tickets were gone, the price will go up. Wrong! I booked the flight and, only hours later, the price dropped by almost 20%! I called them up and after waiting on hold for a long time, they answered. And as soon as I said something about the fare price changing, they interrupted with, "Please hold." Five more minutes passed and they answered to tell me in broken English that there was nothing they could do. Canceling and rebooking costs more than the flight currently is. I'm never booking through CheapOair again! Fyi, Orbitz.com will gladly give you a lower fare if it comes along even after you book.

I booked an airline ticket with Cheapoair, and I also paid extra insurance for me to be able to change my ticket if I needed to. The airline ticket I received had my name wrong so I called them and asked them to change my name; however, they told me that there is nothing they can do. They tell me that the only way I can change my name is to cancel the old ticket and buy a new one; to cancel the old one will cost me $300. I try to tell them that it is not my mistake to have a wrong name on my airline ticket, but they just kept on telling me there is nothing they can do. I really do not think people should buy anything from them.

I received a response from Cheapoair shortly after my complaint was posted on here. What I found interesting is prior to submitting my complaint on this website, I sent Cheapoair an email and no one responded to me. Going public will definitely get their attention! Has my opinion changed about them? Not at all! In fact, I feel angrier now than I did before. We spent roughly $8,500 on four tickets to Laos and have had nothing, but problems from day one. They have been of no help thus far! When I spoke with someone at their escalation department yesterday, I was asked to forward the receipts for any accrued expenses caused by the flight delay. The travelers are still in Laos so I cannot provide this information until they return.

I will never use this service again. I ought to have directly dealt with the airlines as they are more reputable and have a real service organization. I was sold a ticket that took me from Zurich to JFK, arrival at 4 pm; then, I was supposed to get to Newark by 8:44 to leave for Manchester, NH. This is absurd, if not impossible. The idea that I would be able to get through Customs, find some transportation to Newark, travel during rush hour, arrive, check in, go through security for an 8:44 flight is just a cruel joke on someone who is disabled. I had to pay this company an additional $357 to get a suitable flight. They made me feel like a fool and wanted me to be grateful that they reduced the fee from $457 to $357. Never go near CheapOair. I guess I should have just said the name out loud and I would have realized that this was not the way to go.

We recently traveled to Maui from Kansas City, Missouri, for a two-week vacation. We had found an incredible deal booking Hawaiian Airlines tickets direct from Oakland, CA, so after purchasing those separately, we booked the remainder of the flight (KC to San Francisco) through Cheapoair. 4 tickets for around $900 with taxes and fees. On our return, we made a mistake that ended up with us missing our Maui to Oakland flight. Hawaiian Airlines was very nice about it and rebooked us on the next available flight for no charge. Unfortunately, that meant we would miss our connecting flight by 6 hours.

I will never book with CheapOair again. They have poor customer service. The price you see online is not the actual price you will pay for your flight. An agent will call you upon making your reservations and will tell you that it cannot be confirmed as the price has gone up. If you don't agree to the new price, you are told you cannot book another flight with them. Also, be aware if you are booking connecting flights; CheapOair books flights separately which means if any flights get delayed, you are SOL and you will have to pay for a new flight. Insurance apparently does not cover this either. You will end up spending a lot more for a flight that you thought was a deal. One last thing, CheapOair will attempt to make unauthorized charges to your credit card; you will need to inform your credit card company to block them. This company should not be in business, and I am willing to provide any information necessary for a class action lawsuit.

I booked an international flight with Cheapoair.com. When entering information online, I entered my first, middle and last name as it appears on passport. The CheapOAir issued ticket that had my first name and part of my middle name printed as last name. When contacting CheapOAir, they said the entire name cannot be printed on the e-ticket. As part of the names are in the passport, that should be okay. During check-in, Air Canada said CheapOAir needs to request the airline to request a name update; get the airlines to update their respective systems; and get the ticket reissued. CheapOAir customer service (Ramiro) would not reissue the ticket, forcing me to miss my international flight as well as forcing me book a new set of tickets. They said they will refund me the amount charged for the ticket.

Yes, just like other travelers, I had no idea I would not be able to select seats when I purchased my ticket. Five-hour flight with my daughter and I can't even choose seats side by side! You can put in a preference for window or aisle but no ability to request side by side seating. At least when I fly Southwest, it's clear how seat assignments are made but with Cheapoair, you don't know, and then they don't respond with the request within 48 hours like they say. What a fraud. I hope they go out of business soon. Hopefully, lack of repeat business gets them to wise up.

I will never use that site ever again! Beware of their sudden charges. When I first went on, the price was $120.00. Oops, it pops up the rate has gone up another $20.00 since we posted this price? Anyway, I proceeded with the plan. I got an email back saying the flight was from Orlando to Providence, RI? I booked it from Orlando to BOS. He told me he had to charge me another $43.00 to change my mistake? Again, go ahead! He then told me, “You’re all set [flight on Jan. 26 to Boston!].” I told him, “No, it’s the 28th, not the 26th!” He said he was going to charge me again? That’s when I lost it! I since have contacted my state attorney general’s office and left it in their hands! I’ve had enough.

I booked an international flight with Cheapoair.com. When entering information online, you are only able to enter first initial, not whole name as it appears on passport. I emailed Singapore Airlines and they couldn't do anything about it. Cheapoair charges $150 fee to reissue ticket. I'll be rebooking my ticket through Singapore Airs. If anyone ever starts a class action suit to throw these people out of business, I'll provide my contact info, etc.

I had to change my flight due to my husband being with FEMA and being sent to New York to work on the disaster. It clearly states on their web page that if you buy the insurance, it cover delays. Due to my husband's job, we now had to push back the trip till May 22nd, instead on the original date of May 02. I was so disappointed but thought I was okay since I bought their insurance. After speaking to 2 reps at CheapOair, I was told my fees would be more than the price of the ticket I had already purchased (I paid $1,077.50 for 1), plus $55.00 per person for insurance. I now had to pay $1,846.00 more to change the tickets for 2. They blame this on the carrier they booked me with, Delta.

I booked a round trip flight from Cheapoair and I encountered some problem in my travel document, so I decided to cancel my flight. I was surprised when they charged me for more than $500. I feel so angry because they can't explain to me what that charges are for! I've been trying to call them but every time I call that number, they always hang up on me all the time. They always disconnect the line. Please don't book on that travel agency. That's so horrible. There's a lot of hidden charges and all of the travel agents are not approachable.

I thought I got a good deal at first, but then I was told that my flight was canceled for no reason and I had to pay $500 extra. Do not use this company. When I spoke to their customer service, I was speaking with people from India and they were playing around. Do not buy from this company.

I booked a flight just last night to Charlotte, returning from Raleigh NC. During the night, I realized I could not do the trip and I called them immediately upon awakening. The website says you can cancel within 24 hours, but you can't. There is a fee to cancel after four hours. I also want my money back immediately, not 6 or 7 days later. This place is a rip-off and I will never use them again.

I purchased two round trip international flight tickets from Cheapoair. When I tried to get seat assignments, I was told that Avianca Airlines does not allow them to assign seats and suggested I called Avianca. I did. Avianca claims that seat assignment will only be available one day prior to departure. So, keep this in mind, particularly for long flights. You will not know where you will be seated and if there is more than one person traveling, there is no guarantee that you will be seated together.

I called because I missed my flight and I wanted to get on a later one. The people over the phone told me it would cost almost $400 to get on a later flight. I had insurance, but they said it didn't cover it and I could call and complain to the insurance company if I wanted. I decided to just go to the airport and talk to someone at the desk. When I did, it didn't cost me anything to switch my flight if I had gone with Cheapo. I would have spent that money for nothing. The people seemed like they just wanted to make a sale and not to help.

I booked a flight home for Christmas on December 4. I was sent an email that my reservation had been cancelled on Dec. 11 for no reason. I called them and they said expiration date on credit card was wrong. I gave them the correct info and asked if I could rebook the same flight. It had gone up to $900! So I verified that the first reservation was indeed null and void, then booked a different flight. I was charged for both flights on my credit card! Jetblue passed the buck to Cheapoair; Cheapoair blamed Jetblue. Do not use either of these companies!

I booked a flight leaving at 6 am from Kilimanjaro to Zanzibar with a 1.5 hour stopover in Nairobi. The 6 am flight got canceled, so the suggested replacement was to fly to Nairobi the night before and have a 12 hour layover at the Nairobi airport.

The online site gives limited information and the customer books based on that limited information. The site suggests that there may be restrictions on changes, but that refunds are not allowed. They do not identify the carrier, so the customer can't fairly evaluate the cost of the ticket compared to restrictions. Once booked, they email a confirmation and identify the carrier; but still do not identify restrictions on changes. By the time the customer knows the carrier and tries to figure out the change restrictions (not a refund as they are nonrefundable), the 2 hours to cancel has elapsed and the customer is stuck.

In June 2012, I booked a flight from Sacramento to Frankfurt. I had to change those travel plans. I contacted Cheapoair to make my changes to fly in August. When I contacted them, they told me I had to take a credit and that I could book a flight later. They said I had to use my credit with US Airways on or before the 25th of June 2013. I called in August to rebook my flight. I was told that I had to take a discounted flight and that the earliest flight was in October. I was told that US Airways did not allow me to fly on the advertised flight because it was not a discount ticket. I called US Airways and they said they did not care when I flew, if I had the credit, I could fly the next day.

I have been on Cheapoair.com's website multiple times during the past few days trying to book airline tickets to Florida. Each time, the price is quoted at $927. I immediately attempted to purchase. Once I entered my credit card information, I'm told that the price has changed to $1,743. I'm wondering if other people have had a similar problem with this type of bait and switch on Cheapoair's website? I believe this type of conduct is a violation of numerous consumer protection laws and am wondering how rampant it is on this site.

I booked a flight for $672. Twenty seven hours after the booking, I made an inquiry to change the departure date three days earlier and make another booking for my friend to come with me. I was given the option to pay $300 more for my departure date change with no consideration to the fact that the reason why I'm changing the date is to give them more business by booking an extra flight ticket and hotel, which actually gives them $600-$1200 more revenue.

So after I wrote a review here about trying to change my travel dates, I was contacted the next day by Cheapoair. They offered me a new flight, but for an extra $330.00, which I refused to pay considering flights are much cheaper in mid-January than they are at Christmas; which I originally booked! They also offered me a refund, but I would have to pay a cancellation fee of $200 as I cannot be 100% sure when I will be needing my next flight. I chose to pay the cancellation fee and take the refund. Again, Cheapoair did not tell me the truth about how long a refund would take until after I paid the cancellation fee. Then they emailed me to tell me it would be one to two billing cycles, but it is completely out of their hands and down to the airlines.

They are the worst! Reasons are false adverting, checkout doesn't work, worst customer service (you get disconnected more than 3 times when on chat, whenever you ask a question, they do not want to answer, then cut you off) and prices change in a matter of minutes, and are never similar to the ones online.

They booked the wrong city travel for me just because the prices were too high and sent 3 emails stating the change. When I asked to void it so I could move on, why did they tell me 7-14 days? Cheapoair should be taken off the net. Stupid company. I will post all the information after I get my refund, so others don't get scammed.

Firstly, when I booked my flight, it said they were refundable with insurance which I took. Now due to unforeseen work circumstances, I need to change the travel dates. I do not want a refund; I just want to change the date I travel. I have sent 5 emails and still had no response. I will pay the $150 for changing the dates if someone would just help me! I'm becoming very worried as I cannot afford to buy another flight and I'm becoming really concerned as to why nobody will reply to me. If anybody could help, that would be great.

We left our Paris hotel for CDG airport via train around 7am Sunday morning, October 6, for a 10:30 flight. The train should have been about 50 minutes at most. However, when we reached the train platform, we learned the route to the airport was closed for repair and not running at all that day. It took some time to understand the alternate route instructions. Many others, including native French speakers on the platform, were confused by the posted instruction. The instruction was to take an alternate train to Mitry-Claye (counter-intuitive) and then board a bus (no bus number or route name given in the instruction).

I was contacted by a rep from Cheapoair shortly after I made my initial review, so they do monitor this site. I went through step by step with the rep and even had a conference call with American Express and had the agent from American Express tell them exactly what I had been told, that ”there was never an attempt made to charge my credit card and that it was in good standing and would have not been declined”. After I finished my call with American Express, the rep from Cheapoair asked if I would now take down my post here as the issue had been resolved. Resolved, how had it been resolved? They still don't know how my credit card was declined and couldn't explain why they waited 9 and a half hours to call me to tell me that. After I hung up with both parties, I was contacted by Cheapoair no less than four times to see if I would like to make another flight arrangement with them for a different day or time, and now the ticket price for the first leg of the trip had dropped from $360 to $160. I booked my own flight through another carrier directly.

I made a ticket purchase through Cheapoair.com at 7:23PM and received my confirmation with flight numbers, etc. Then at 5 AM the following morning, over 9 and 1/2 hours after making my purchase, I was contacted by someone from Cheapoair saying that my credit card had been declined, but they could book me on another flight, but the fare would now be $390 instead of $99. My question is how can it take over 9 hours to process a credit card transaction? I then called my credit card company, a small company called American Express, and explained what had happened. They checked my account but couldn't find any reason why the charge would have been declined, and in fact, they could not even find that an attempt had been made to process the transaction. I had confirmed the credit card number, expiration date, and security code with the person that had called me from Cheapoair prior to calling American Express. Has anybody else had this experience with Cheapoair?

Cheapoair has to be the worst of the worst. Do not use this site by any means. I live in Manila, Philippines. Yes, they start out to give you a low price but after you have booked, they charge an $11.95 fee each person seat assignment. I booked the airfare and never got a response from Cheapoair about my seats. I am handicapped so I needed specific seats for my right leg. I booked MSP-DUB (start out United express). Luckily, I had their phone # to find out the confirmation #. Then I called Aer Lingus, the airline going to Dublin, and they said this website does not allow seat assignments. Orbitz and Travelocity sure do not operate this way and I was able to get seat assignments for me and my wife through them. Again, stay away from Cheapoair.

I was very unhappy with the way the insurance was advertised on the site. I bought the tickets only because it was said that they were refundable. During the Frankenstorm on the East Coast, we made an unexpected trip back home to Arkansas. I was not going to make the trip in a couple weeks due to the toll it would take on my income, being off that many days! When calling to cancel our flights, I was told our tickets were non-refundable. I explained my concern to the customer service rep who informed me of all the fine print and that I was only able to be refunded the partial amount I spend to buy the insurance. My actual flight was okay, however, I will never purchase through Cheapoair again!

We booked Cheapoair on September 22 to New Orleans and then to Branson, MO from Orange County, CA. On the way flying back to OC, the e-Tickets were not paid by Cheapoair to Frontier Airline, even though we already paid in full when we booked with Cheapoair 1 month before the departure. We had to spend the night at Denver and wait at Denver Airport for 5 hours because when we called Cheapoair customer service, they did not want to solve the problem of not paying the airline. We sent them email demanding the refund for airline ticket, and the email was ignored by the Cheapoair official. Never ever want to deal with Cheapoair again.

I am an active duty military service member. I don't make a lot of money, so I seek out the best deal that I can. CheapOair made the best offer on a plane ticket for a trip I needed to make in two days, under the super saver fare ruse of course. The super saver fare info tab had highlighted in red that if I wasn't satisfied, I could call within two hours and get my money refunded. There is no disclaimer that not all carriers will allow a cancellation/refund. There is no disclaimer that if the flight booked is within seven days, that the rules are different. The guarantee states that you get a refund if you are dissatisfied and call within two hours - no questions asked.

I tried to book a flight from Moncton, NB to Calgary at a price of $620. Then the site said that the flight was no longer available and my card would not be billed, but there was a flight from Fredericton for $60 more so I booked it. Well today, I checked my Visa statement and there is a billing for both flights. I was sent a confirmation for the 2nd flight which was the more expensive one. So today, I called CheapOair and they sent me to billing. I got a voice mail and it says to leave a message with my info and they will call me back. I would suggest you look elsewhere if you would like to book a flight. Service gets a "0" and the double booking gets a "0" too. Shame on CheapOair. I await your call so you can refund my money for one of the flights.

I booked 3 tickets (Toronto Glasgow) for May 4, 2013 (arriving May 5 at 8:15 am), return May 12 at 10:00 am. They sent me a confirmation, Departure: May 4th, Return: May 5 - departure at 10:00 am! I may as well stay in the plane. When I called to have them rectify this non-sense, after 90 minutes of waiting they agreed to make the change with a fee of $750.00 to rectify their mistake, without penalty. They charged my credit card. I filed a complaint with Better Business Bureau and I am requesting a $750.00 refund.

Are you kidding me! Had I known about Cheapoair before, I would have taken a different route. After spending nearly $2K for Internation Ticket, suddenly after 2 days, there was a charge of $11.95 and a new receipt that I didn't approve. When I called them up, she was all yelling and screaming. I told her that I'm not her boy and that she needs to chill. I said, "I did not approve the $11.95 charge for selecting my seat, and there was no information that states that there is a fee associated with that.” I asked her to credit back my $11.95 or I'll be forced to call my bank. She hung up on me. Wow, so I called the bank and I explained my situation and the transaction was clearly showing suspicious separate fees, so my bank credited me back my $11.95 on the spot although further investigation might come. And whenever you deal with customer service at Cheapoair (if you ever), make sure to get their names, because in my case, my bank needed it. Stay away from Cheapoair.

I tried to book a flight with these guys but declined my credit card. Then two days later, they somehow push it through (charged my credit card) and I already book through another airline! Beware!

During the Hurricane Sandy, I'm sure they didn't experience one problem with flight bookings, but very many. I am one of thousands that got ripped off by this site. Yes, you may get a flight with reasonable prices, but you get exactly what you pay for. They overcharged my account, and I couldn't get the money I didn't pay for back. For the price they charged me, I could have sat in first class. So if you want a reliable company to book your flight, do not choose this poorly managed CheapOair!

I ordered tickets from this company but there was a problem with my bank so the ticket purchase did not go through. Once I cleared up the issue with my bank, I reordered the tickets, but CheapOair never sent me confirmation of payment and my trip itinerary. Therefore, suspecting that something was fishy from their end, I called them to cancel the tickets altogether and purchased the tickets directly from the airline ($1,200 Caribbean Airlines) deciding it was better to pay a bit more and get rid of the middleman. However, two weeks later, I had an additional charge for the tickets from CheapOair. What ensued was over twelve hours of phone calls over the course of a month between CheapOair, Caribbean Airlines, my bank, and even the TSA. CheapOair doubled booked me without my authorization, making me almost lose my tickets, and then they threatened me with legal action!

They charged me additional $23.90 for the option of assigning my own seats on their website. But when I was trying to do it, their website didn't allow the selection. I called their customer service for help. First, they denied the charge, which my credit card was already showing, and then started yelling at me. After two hours of waiting and being passed to other departments, they said, “We have already assigned you seats and cannot change it anymore. If you like, go ahead and call the airline directly!" Unbelievable experience ever I had with a company. What they are doing is illegal. I can't understand why they are still running business.

This company offers cheap(er) rates on air travel but has very poor and covert business practices. First they changed my airline carrier then charged me additional fees as their airline and schedule change did not work for me. I ultimately needed to reschedule my trip and was supplied with a travel credit. When I attempted to redeem the credit, I was connected with a CheapOair agent who had a hard-to-understand accent who told me to work with the airline directly. Needless to say, this did not work out and I was (essentially) robbed of almost $ 1,000. Stay away from CheapOair!

Bait and Switch; my worst experience! I booked 2 tickets totaling $3,485.20; CheapOair said the transaction is not going through. I checked with my bank and they said no problem at our end. So I called and it took me about an hour and a half to get a rep on the phone. Calls get routed to India and they weren't helpful at all. I got tossed from one department to another. In total I spent 2 hours on the line. Good thing I was using Google phone so it didn't cost me any minutes. Anyway, I finally got an American person in NY and she was very helpful. She took my new credit card info to make sure it goes through this time but no. She even tried to split the transaction but that didn't work. I called the bank and they said CheapOair has placed 6 transactions totaling a few dollars and those were test transactions. In other words, the transactions were okay, but CheapOair wasn't getting the confirmation. They say instead of holding e-mail and they'll call you back within a few hours. That's a lie. I e-mailed twice on separate days and no one called me and it's been 2 days already.

CheapOair is a scam. I purchased tickets and the flight was cancelled by the airline due to weather. They refused to refund my $3000 plane tickets. I was hung up on at least 10 times, disputed for over a year and it was never resolved. Do not use this poor excuse for a company! I wish I could give them negative stars.

Dissatisfied with the price - I just booked my round trip ticket from Fort McMurray to Manila, Philippines from the price they advertised; 1,495.25 CAD. I was so happy because among all of the websites I browsed, CheapOair was the cheapest. I agreed to it and submitted my credit card information. The price jumped to 1,611 CAD. I was really disappointed with this.

I booked a flight with this company. I have called several times to change the flight and have waited numerous times on hold for hours for someone to not answer the call. I have emailed several times for them to contact me, and they refuse to call me and only email me ridiculous fees for me to pay to change or cancel. I've been waiting for them to help me now for over a week.

My wife and daughter had reserved tickets to NY, and due to the situation from the storm (Sandy), they did not feel it was safe to travel to NY. So they decided to change their plans to go to CA. The cost of the change was $150 plus any other costs in flights. My daughter had booked through CheapTickets and my wife CheapOair at the same cost. When it came to changing flights, my wife was charged an additional $100 in addition to the $150, and my daughter was only charged $150 with a credit to her account. CheapOair has not been able to give me a satisfactory answer as to why my daughter was able to get a credit for the same flight to CA while my wife had to pay an extra $100. This was the worst experience all the way around.

I just purchased a round trip ticket from XNA to Paris CDG for an advertised price of $1,066. Once I submitted my credit card information, the final price jumped to $1,480 without my consent! When I called to complain, the customer service associate informed me that "that was the price of the ticket." When I was put on hold for 10 minutes before I could receive that response, I realized on my email receipt that the price of my ticket was indeed $839, but my tax and fees had jumped to $650. I was assured a full refund and I did not want to hang up the phone until I received an email confirmation of my full refund, but the associate insisted the refund is in place and it could take up to 15 minutes. I have yet to receive an email and will now need to take it up with my credit card company.

I booked a flight with Cheapoair.com from San Francisco to the Caribbean. They changed the price of the flight after, but I agreed to it. A few days later, one of the airlines cancels their flight. Cheapoair changes my flight to leave my destination a day early. They provided no other options. I booked my flight to leave a certain day because I had business until that day. I am a medical student attending school in the Caribbean. I asked if I can get a refund, and they said a supervisor will have to see if that’s possible. I asked if they can change the flight time to a day later instead of a day earlier, and they replied that I would have to pay for a voluntary change.

After my compliant was posted, Renee ** from Cheapoair responded to the issue. I got the $11.95 refund promptly. Overall, now I'm happy with my transaction with Cheapoair.

Frankly, if you choose to do business with this company, do so with the understanding you probably will not get what you paid for (excuse the dangler). I'll spare the nasty comments, but it is important to know. I travel a lot, and frankly, I've never experienced anything like this ever. I wanted to help my 22-year-old son by paying for his rental car. I wanted to be frugal so I googled Cheap Car Rentals and found CheapOair. I saw a bargain, booked an SUV for my son's arrival at the Philly Airport and smiled at all the money I saved.

They had a list of several flight offers to New York for $365. When I wanted to pay for them, they said sorry the fare price has been changed to $520. I tried booking 5 other offers, and all of them would offer a great price. But at the time of checkout, the price had almost doubled. I spoke to customer service and they were useless. They did not help or explain anything. I am very disappointed with this website and I don't recommend it to anyone.

I booked a trip to Yellowknife, Northwest Territories, through CheapOair in August of 2012 from Cape Breton, Nova Scotia. They had booked a return flight with my first airline being North Air and connecting to WestJet. North Air decided to cancel their flight due to mechanical problems, and therefore I missed my connecting flight in Edmonton. North Air stated that there was no contract between them and WestJet and therefore could not do anything for me. After being on the phone for almost an hour with Cheapoair (using my cell phone, which charged roaming fees), they informed me that in order to get another flight, I would have to stay overnight in Edmonton as well as pay an additional $607 to get me home.

I too would give no stars if that was possible. I booked 3 tickets from Salt Lake to Boston and it initially looked like the price was $200 a ticket and what I had seen on other sites. So, I booked the tickets and find out that after the tickets came through even with an instant "$12 per ticket special discount", the actual bill was $643 and change and the ticket price was actually higher than booking through the airline direct. So, I called to immediately cancel the reservation using their 4 hour window of cancellation and they said they would refund the $42 difference back to my card. I checked with AMEX to see if the $42 was back yet and they said I have to wait up to 48 hours for a refund.

I had a similar experience to everyone else here. Booked flights for a bit less through CheapOair. The day before the trip, I realized I had misspelled my husband's name on reservation - yes, my fault. I spent over an hour mostly on hold and $100 to get the name corrected on ticket for first part of the trip. They said to call back later about the second part of trip. We spent another 2 hours shuffling between agents, supervisors, and American Airlines. Cheapo kept saying they could not change the name, American had to do it. American said the opposite. One agent said it would be another $85 to change the name but that the fee would be waived; however it could not be done(?) and we would need to purchase another ticket and the cost would be "much higher" than the original!

This Cheapoair is a scam. I did my first purchase on Cheapoair; I am truly disappointed with your customer service. I called your center to change the dates of my itinerary ticket. After asking some questions of insurance and just asking why the insurance won’t cover trip change or cancellation, I was very upset. The person that handled my call was Vladimir, and he was very unprofessional and unclear. I was just not treated right. He tried to hang up on me several times and had a strong accent and talked very fast and with no interest of explaining to me why I couldn’t change my ticket. After the call, I felt bad. I can’t think of using your services again. I prefer to pay more because customer service is a must with all the competition. Please train your staff to know how to treat first time customers.

I booked a flight at 7:15 p.m. on 10/4 for a 7:25 a.m. flight out of O'Hare which is 2 1/2 hours away from where I live, for $263. I went to bed so that I could get ready for a busy day the following day in finalizing my trip. When I woke up the following day, I had an email that was sent at 10:02 stating that my price couldn't be secured because it's actually $441.00 for the ticket and I could cancel if I like. Of course, I cancelled. I have to wait 7-14 days for my refund, for a price that was never correct to begin with. I don't understand how dealing with this site is supposed to make things easier for the customer when things like this happened.

I got tix in August thinking I could select my seats then, but for some reason, I could not get the seats I wanted online. I tried getting a hold of someone for hours it seemed and finally got through. I was told that I would have to wait until October to select seats (mind you that my flight is in November). So when that day came to select my seats, I went online and tried to select them only to have more problems. I could not find any indication that I have selected any seats. So, I called them and was immediately placed on hold. I have still yet to have the situation rectified and will be expecting more problems in the near future as my departure draws near. I will never book with Cheapoair ever again.

I wrote a review on this site on how Cheapoair stole my money, and I received this message: Cheapoair has responded to your review submitted to ConsumerAffairs.com on 07/11/2012. Here is their private response: "Dear Raman, I'm terribly sorry for the inconvenience. I'm with Cheapoair customer service and I would like to investigate into what transpired. If you could forward your 8-digit booking number to me, that would be great. Place BLOG in the subject line and email to **, or just respond through this blog site." I wrote back with all the supporting documents, and I am waiting until now (more than 2 months) for a response. Silence: guilt.

COA*Airline taxes and fees, 866-636-9088 NY - I made an airline reservation. The tickets showed up on my credit card, along with a charge with the above description. When I called to try to understand, they said that’s a "commission" from the airline. Well it’s not a commission if I am paying them directly. There is nowhere on the receipt which very conveniently does not show this broken out so yes, big surprise on statement. The receipt does have a breakout of "our fees" which was less than the charge. They said, "Oh that’s not applicable; that’s for call in reservations." When I pointed out it said online, then he gave another excuse; all that to say, they are very purposely omitting the service charge from their receipts. If it’s all on the up and up, then why wouldn’t you break it out, instead of causing alarm and confusion with a separate charge on your credit card? Shame on CheapOair for their deceptive practices.

I purchased a ticket on September 8, 2012, from Norfolk, VA to Naples, Italy, for $1,200. Upon purchasing, I also purchased travel insurance and made sure my ticket was refundable just in case something went wrong. Lo and behold, my departure date was wrong (my fault), so I called later that night and spoke with a service agent over the phone. He offered to change the departure date – no problem. I received an email the next day with the itinerary. However, my entire trip was cancelled on my end, so I called to get reimbursed as per the insurance bought along with my ticket. Now, Cheapoair is saying that the tickets are nonrefundable. So whoever made the change did not include this in my new tickets. I have been trying to contact Cheapoair and get this resolved for 2 days now. I have even called British Airways to see if there was anything they could do. They actually suggested that I sue them and promised me that I would win. That’s how bad Cheapoair really is. Stay away.

Bait & Switch Scheme - If you continue to advertise a fare, several of them in fact, after the consumer books, and "thinks" they are paying for such fare, only to be informed hours later ... CheapOair now requests an additional 60%, or in my case $350 to book another flight to my destination.

Cheapoair is a scam! I have been experiencing exactly what Ripple999 has described. The airlines need to discredit Cheapoair.com for scamming people as the charges on our credit cards doesn't reflect transactions from Cheapoair.com but rather from the airlines directly, which isn't true. For this reason, I will take it all the way to the airline ombudsman to make certain that Cheapoair.com gets eliminated from their airline network. Cheapoair.com are Indian fraudsters and they will get what's coming to them.

II bought a ticket for my mother to fly to Chicago from Russia. The flight was originally scheduled with two stops in Germany for a transfer. We found out that she'd need a Shengen visa to do that, so I called Cheapoair to exchange the ticket. For additional charge of $763, they agreed to reissue the tickets so that my mom would only have to transfer in Frankfurt. Next day, when my mom was getting ready to board the plane, she found out that the email we got from Cheapoair was only an itinerary change confirmation and the exchange was never finalized with the airlines. Therefore, new ticket was never reissued. We went through great amount of stress and hours of phone conversations with Cheapoair. They blamed it on the airline, but when I called the airline, their system showed no records of Cheapoair contacting them for reissuing the tickets. I called Cheapoair again and asked to get a refund and was denied. I agreed to give a company another chance. **, one of the supervisors, said they will reissue the tickets for the next day and I should get a confirmation within several hours.

I searched for a flight on Kayak. I selected to also search 4 comparable sites, among which was CheapOair. The price on CheapOair and OneTravel was the same - about $50 less than on Expedia. Well, even though I never booked with CheapOair before, I decided to pursue with my booking. Why not save $50? After all, Kayak, a company that just had almost a billion dollar IPO, wouldn't do business with scammers. So here I was and I entered my CC info and received a confirmation email with my itinerary. I printed the itinerary thinking that my booking is done. A few days before my flight, I was checking my CC bill and didn't see any charges for my flight. I called my bank and they said CheapOair didn't request any charges.

I booked on Cheapoair.com for a return UA flight from LA to Chicago for $270 which is considered standard pricing anyway, not as "special pricing" or "price slash" as they claim. A check on official United Airline will reveal that the price, in fact, was a few dollars more expensive. No sweat though for these few dollars, imho. I hit "book" and received a confirmation email that it was through. Okay, I considered it done. I went to sleep. However, the next day, to my horrifying surprise, I received an email saying that the original price cannot be offered because of sudden increase in ticket price by the airline company. What?! Excuse me, in this 20th century era of information age, Cheapoair really thinks everyone is stupid?

On a Travelzoo deal, I was routed to a Cheapo deal to go to Lima, Peru for $355 RT. It was a no brainer - or so I thought - to book it. After three changes since April, I was looking at my itinerary and noticed that there is no longer a departing flight from Washington. They only have my connecting flight listed - how the heck am I supposed to get to Lima if there is no flight from DC in the first places?! This is a total scam. I wish I had just paid a couple hundred more for a legit ticket. I would never use them again and I think that there should be a full-scale investigation into their fraudulent practices. I sent an email and have already been on hold for 45 minutes. Ugh, I was so excited to go to Peru for Thanksgiving.

I bought four airline tickets with insurance. One month before our trip, my wife, who is pregnant, was then told medically she couldn't fly. When I called Cheapoair, they directed me to the insurance site, Travelex. Unfortunately, the 'ex' stands for exclusions for coverage. She was on the list of excluded reasons for refund, despite not being medically cleared to fly. I called Cheapoair back and my only recourse for the $1,964 I spent including insurance was to spend another $200 a ticket to get to use the tickets for another trip within a year. The insurance is a joke to get another $100 and offer the illusion that if a medical problem comes up that you can get a refund. Just a low level scam. I would not recommend Cheapoair lines to anyone and would never purchase flight insurance from Travelex. Buyer, be warned!

Poor service and lack of professionalism: I would like to share with you my daughter’s flight IROP experience and how CheapOair handled it. It was a gift to my daughter for her high school graduation. I booked these flights (direct trips) way back in February 2012: (1) July 27 YVR-HKG, flight 889, Cathay Pacific; (2) July 28 HKG-VVO, flight 4675, Aeroflot; (3) and return trip, same way back but it hasn't started yet.

I had to change my itinerary. The cost of the ticket was $1,300. Cheapoair said there would be zero refund. I asked to talk to a manager. He quickly put me on hold for the manager. After a long wait on hold, I hung up. I called the airline directly and was informed that there will be a $250 penalty plus cost difference of the new reservation. They are a very unethical business.

My husband and I booked tickets for our vacation and although the price was not that great compared to getting it directly with an airline, we decide to save some money. We received the confirmation of the tickets and everything seemed to be okay. But when my husband went into the company airlines flight website, my second name was misspelled. Then my husband tried to reach them by email and phone to correct the problem. We called the airline company and they said they could not change the names, but Cheapoair must. So we did, we called Cheapoair.

I was booked through one airline but the first flight was operated by another airline. Therefore, when trying to confirm my reservations and checking in online, neither airline recognized me. When I tried to confirm the reservations through Cheapoair, the computer said it could not find the reservations. I have spent 50 minutes on hold today unable to reach anyone at Cheapoair, all the while listening to them telling me how important my call was. I am in a foreign country with no help. I will not use Cheapoair again!

An individual used my credit card to purchase a ticket to London without my knowledge. I discovered the purchase, immediately called the airlines and CheapOair, and had the ticket canceled. CheapOair used my credit card without my knowledge or approval. I have yet to get a refund. I have sent multiple e-mails and have not been assisted with a solution. The overambitious salesperson was apparently more interested in the commission rather than informing me that my card was being used without my knowledge or approval. I do intend to report this to the Better Business Bureau and possibly go to "small claims court". Does anyone reading this have any suggestions?

I booked a flight online with CheapOair. The next morning, I received an email saying my credit card was not accepted and I needed to re-enter my billing information. This despite two pending airline tax fees listed in my bank transactions. When I re-entered my card information as directed with CheapOair, my flight was not available for the price I booked, but available for a higher price. I cancelled my transaction. I am not dealing with a company that uses bait and switch tactics.

I bought tickets from Cheapoair for round trip flight CHS-SFO. The carrier was United Airlines. The cost of tickets for this flight from Cheapoair plus taxes and fees was $339. A few hours later, I went to United Airlines and saw the cost for this flight plus taxes and fees was $313. That's a difference of $26 (in Cheapoair's pockets). I called them back, waited on hold for two hours and gave up. Live and learn, I guess. I will never do business with a shady illegal business like Cheapoair again!

I booked several tickets through Cheapoair and didn't have issues. But this time, I got an email just few hours after the confirmation that the price went up, from originally $1,380 to $2,050! I had to call them three times today (half hour each) to reach someone on the phone and cancelled the reservation! I will never use them again!

Computer glitch misspelled my wife's name. My wife and I booked a trip from Denver Colorado to Odessa Ukraine to visit her ailing mother. When we received the booking confirmation email, we noticed that my wife's first name was misspelled. I called Cheapoair's customer service and I was told that there was nothing they could do. The specialist hung up when I asked to speak to a supervisor. I called back and after being on hold for over an hour, the next specialist I spoke to said that their policy does not allow for name changes. I explained that this was not a name change. Their computer must have glitched and caused the misspelling. With that, they need to correct it. Her name was correct on her electronic signature and the credit card payment. He suggested me to call British Airways to get it corrected.

Never ever again! People, don’t waste your money, time and sanity! They’re such a terrible company to deal with! I bought tickets for my parents to travel from Russia. My parents (in their 60's) were in the airport only to find out the tickets were cancelled! I thought I was going to get a breakdown that night. They had to stay in Moscow (and Moscow is not cheap) for another day. I spoke with the representative, nothing! That MTF didn’t even try to smooth the things, didn't give any $20 discount or anything! I will never forget that. MTFers!

I booked two tickets from Buenos Aires to NYC in Jan 2012. Two weeks before the trip, CheapOair changed my flights to include an overnight stay in Brazil at my expense. I called the airline and they stated they had plenty of room in flights that didn't include an overnight stay at the airport. Cheapo customer service, cheapo website, cheapo business etiquette... I guess the name says it all. Sometimes you get what you pay for. I will never use CheapOair again.

Bait and switch! I booked a flight, paid with my debit card and less than 1 hour later, a representative called from Cheapoair to inform me that the price had gone from $940 to $1,380! That is a big, big increase. I immediately checked online and the fare is now less at $904. What a scam. Needless to say, I cancelled the flight altogether.

My husband and I made two bookings for a flight for him to Maine for June 15, 2012. So, there were originally two bookings to Maine. When my husband found his was a mistake, he called immediately to see if he could cancel his reservation. The agent said yes, and said the booking he made would be canceled. On June 14, when he tried to run his boarding pass, he couldn't, so he called CheapO to find out why. Agent informed him there was no booking existing for him. CheapOair had apparently inaccurately canceled two bookings with his name on them. So, I called the site and asked to book him on a flight for June 15 again. The agent put him on the same flight for a higher price. Now, both flights show up on our credit card statement, and they amazingly cannot find any info on any cancellation (which the agent who booked the June 15 flight was able to see), or a request to cancel the second booking. They say there never was a second booking, no cancellation of any flight. All the information we were told by the second agent had somehow disappeared from their computer information.

Poor customer service - After the flight has been booked and confirmed, Cheapoair.com called me that the price changed, which I couldn't believe it. And then a week later, they cancelled my flight with no explanation!

An adviser told me wrong information, which resulted in a baggage fee of $60 at the airport. I rang Cheapoair before the flight to confirm the baggage fees they told me and that there was no fee as I was under 20 kilos though I had already been and put money into my Visa debit for the baggage fees. I later took back the money and was charged at the airport. I rang them to tell them what had happened, and they called me a liar. So I told them to go to their recorded calls and insisted on speaking to a manager or supervisor.

I booked a flight with them. It was an emergency, I was going to visit my dying brother. Unfortunately, upon my arrival to the airport, I was rejected because my flight wasn't booked. I called Cheapoair from the airport to learn that they decided to cancel my flight for the following reason: The price requested for your itinerary has changed. You have the right to cancel this booking. Which means, we just decided to change the price of a product that you already purchased. I could not cancel due to the emergency I mentioned. They made me pay $1,594.55 (the original price was $1,252) for a flight with return from Amsterdam. I had to pay a train ticket from Brussels to Amsterdam, and a hotel night at Amsterdam. I filed two complaints and called them, and they ignore me.

I made plane reservation via the internet and Cheapoair was the company that picked up my request for flights from ORF to IAH. The to and from flights were good. I then received an email asking if I wanted to change my outgoing flight to another set with a longer layover. I chose the option "No, thank you." Then, I received a phone call a few days later with the same request and I told the lady, "No, thank you." She informed me that she would send me an email with my decision. When the email arrived, it stated that I agreed to have my flights changed. No, I did not. I waited on hold for almost 2 hours, only to be told that they could see where I agreed over the phone. I repeated, no, I did not.

I had booked travel through CheapoAir on 4/29/12. On 7/7/12, I received an email stating that my itinerary had been changed. The email did not have a link to the new itinerary so I had to check it on the airline's (United) website. The new itinerary has my connecting flight from Newark (EWR) to Dallas (DFW) departing over an hour before I arrive in Newark. I called United Airlines to correct this error. I was told if they changed my itinerary, I would be charged a $25 online booking fee for each ticket (2). On 7/9/12, I called CheapoAir to again correct this error. After being on hold for 42 minutes and 45 seconds, I hung up. Once I'm able to resolve this ordeal, I will never utilize CheapoAir again.

CheapOair and their insurance company Travelex are scammers. Run, do not walk from this company. My daughter was in the ICU and my son was here for her. She came out of the ICU and I bought a ticket for him to leave. She had to go back in the ICU and I canceled the flight. They said it would be no problem. I spent hours filling out forms and faxing medical records. They said we will take care of it and they found a loophole and refused to return my money. That was why I bought the insurance!

I have booked a one-way flight from Milan to Naples with CheapOair for $87 and ended up being charged with $101. When I called them, I was informed that the extra $14 was the shipping fee for the ticket. I have never heard of whatever shipping fee for an air ticket! After a day, my credit card was being charged with 2 transactions, one was $11.05 and the other one was $1. I was shocked because I have never approved any of these transactions. Hence, I called CheapOair and they told me that the $11 was the travel aid fee and the $1 was the online processing fee. This experience has totally frightened me because CheapOair has just charged me money directly from my credit card without my permission. I will never return and book a flight with CheapOair!

I booked 2 round-trip flights from Austin to California. The airfare was half the cost of actually going through the airline. The only issues were they used a separate confirmation # for my husband though I booked together and had difficulty finding his ticket confirmation. Also, I selected seats together, but did not get them together through CheapOair. Once we arrived at the airport, we were able to change seats for no additional cost. The savings far outweighed the little snags.

Before I paid for my ticket (US$981.25), I called CheapOair to be 100% sure that it was what I was looking for. I asked the agent: "For my returning ticket, can I travel Toronto-Miami, stay there for 1 week, then continue with my trip?" The answer was, "Yes, of course, just call me before the trip and I'll help you to arrange it." So I emailed him 2 weeks ago, and the answer: "No, you can't make any stopovers anywhere, unless you pay a separate ticket for it." I replied, "I'm 100% sure that I have to go back home before the date I'm booking today, can I change dates? And, how much is the penalty?" Answer: "Of course, just call me before the trip and I'll help you to arrange it," and the penalty is around $200. I emailed him and he replied back saying, "The only seat available is US$789."

I found a one-way fare I liked from New Zealand. I proceeded to book, input all the information required: names of passengers, credit card information, etc. I hit the "book" button and got a message saying that fare is no longer available and if I would like to purchase the same tickets for $600 more. I agreed. I received a confirmation via email. The following day, I found a cheaper fare for the same itinerary. I went to look at their FAQs. It looks like the best they will do is refund $10/person if the cheaper fare is found 12 hours after booking. $10? What a joke. I'm never booking with Cheapoair again. Expedia has always been above board and I'm going back to them. Stay away from Cheapoair. They suck.

I mistyped my name and I asked them to correct my name. They told me they must cancel my ticket and I must pay $150. I agreed with that but they immediately charged me $150. I kept asking them about my refund and they never responded to my email. And, after two weeks, I sent them an email and I told them, "if you don't give me my refund, I will go to the court." They immediately gave me my refund but, unfortunately, they took $102 from my refund plus the $150. Do not ever think of booking from there.

I booked two tickets to Costa Rica with Cheapoair and the next day, I got an email stating they couldn't obtain my itinerary at the promised price and that it would be $300 extra to keep the booking! This is after I was sent a confirmation! Unbelievable. Now I see that it's commonplace for Cheapoair to play dirty.

It’s the same story as many of the others on here. I purchased tickets one evening and was sent my confirmation and itinerary. The next day I received an e-mail stating that the fare was actually not available and that the new flights they suggested would be over $400 more than the fare I had agreed to pay. Upon calling, I learned that they would only hold these new flights for me until the end of the day, giving me no time to research for myself. It’s a poor business practice and a definite false advertising. Scam.

I booked a flight online. I have sent the booking confirmation four times. I have sent billing confirmation just to find out that the fare had increased and the booking was completed 2 days later. The original flight and price still show up on website as well as many other flights and prices which are not available. I will never deal with them again. The refund to my card will take 7 to 14 days for a flight that was never booked! It’s the worst business practice ever!

I am angry and frustrated. We should burn them down to the ground. We purchased two flights from St. Maarten (SXM) to Paris (ORL). We boarded our first flight and waited an hour in St. Barts, only to be told that we do not have a seat reserved for a flight to Paris. We had to pay an extra $2,700 (last minute) for flights to Paris, after paying CheapOair more than $2,000. This flight was booked back in April and we are still waiting for our refund - it's now mid June. Furthermore, they only offered to refund partial tickets (since we had the connecting flight that arrived to St. Barts), which is beyond the point since we only waited there for one hour and it wasn't our destination! We have been on the phone with this company on hold for probably over a total of four days, if you add up all the hours.

I'm currently deployed in Afghanistan. We were told our leave dates so I went ahead and bought a ticket. My parents received a call saying the flight was cancelled and for me to contact CheapOair. I’ve tried contacting them, with no luck. And now, I'm out $1,700. For a veteran, I feel very disrespected.

I booked three airfares on June 5 when CheapOAir had their LAX to LIM sale price of $240. They sent me a booking confirmation right after I booked the flights. The next day, I received a missed call from CheapOAir stating that I need to call them back to verify information. I called back several times and could not get a hold of a representative. And when I actually got a hold of a rep, they put me on hold and eventually hung up on me. I wasted three hours of my day trying to contact them. I even emailed them asking them to call me back but they never did. So I attempted to call again the next day and I finally got a hold of someone. I verified my information and the rep said my e-tickets will be emailed to me shortly.

I have been unable to speak with CheapOair to cancel my reservation for an R/T flight June 4, 2012/July 2, 2012 due to medical reasons. My booking number is **. I have called day and night since May 23 through today, May 31, 2012. I was on hold for hours with each call but never got through. I called 4 different CheapOair numbers with the same results. I also emailed them as well as doing an online chat on May 29. I never got a reply to email and kept getting disconnected from my online chat.

They have a sample trip for $265 round trip from Miami to Quito and I called to get 12 tickets for my family. Horrible service. Their answer was there is no ticket for $265 that is one way. So when I explained that I saw the promotion online, he stuttered and avoided my question, telling me there is only ticket at $535 in September. I was upset when I was told that there is nothing at that price. Wow, false advertisement. It's ridiculous.

I work in the North Country and had to change my flight due to unforeseen work experiences. When I called WestJet, they explained how it worked and informed me it would be a $25 charge and any difference in the ticket was fine with me. After waiting on the phone for 29 minutes, I was told the charge will be $100 and any difference. This would make my ticket very expensive. I guess this was a lesson learned and I will definitely tell everyone I know about the poor service of this company. I work in the North Country in a 1500-man camp and they will definitely know about CheapOair. I will never use it again.

I booked four tickets to fly from LA to Barcelona with CheapOair.com on Monday morning at around 10 am. Today, Tuesday, I received a phone call at 10 am from CheapOair saying that the airline seats are not available and they have to re-book my flight with a higher fare. I agreed to the new flight schedule and the higher price and was told I will receive a confirmation e-mail in about an hour. Now, it's been 5 hours and I still have yet received a confirmation. The problem is I have already booked a hotel last night and found myself in a bind in the situation. This is totally ridiculous. For all the years traveling with Orbitz, nothing like this ever happened.

I paid $1000+ for first class tickets but did not get first class. Ms. A ** from Cheapoair agreed on March 15, 2012 to return my upgrade money of about $1500. She admitted she listened to her salesman's conversation and he told me they were first class tickets. I was paying extra for the last seats on the plane! I never even received a seat assignment, I had to go through the airlines to get what seats they had left. Anyway, my complaint is A knows her salesperson committed fraud. She agreed to credit my credit card on March 15, 2012. I waited 10 days and did not receive the credit.

This whole mess started last year. I ordered tickets overseas. I had to cancel because they made a double booking. They credited me with a fine of close to $500 for their mess! Then this year in February, I called asking how long till I can use this credit and was told I had 1 year, which gave me 3 + weeks to fly overseas and come back, and my husband could not use this credit, and then the lying started!

I was looking on Cheapoair for tickets to Europe. They keep showing really cheap deals, for example 2 adults + lap infant is $500 - $700, all three of us. When I started booking it, after putting all information including cc, price has always changed into approximately $2700. Cheapoair, you are really reliable - keep going this path, and it won't take you far.

I booked a flight. Then I was notified by email over the next few days that the connection times were too tight with checked baggage and I could repurchase a better connecting flight for more money, which I ignored as I had no checked baggage. A few days later, I received another email. The same scenario but higher flight cost. Again, I did not reply as I had no checked baggage. Today, I received an email cancelling the flight. After being on hold for 38 minutes, I was told that the ticket price that I "asked for" was too low. Within a few minutes of me arguing that they posted the prices, I was hung up on. Please, anyone out there, beware. Don't book with CheapOair.

I booked a ticket from UK to India from CheapOair and initially, they charged me 505 pounds. Later, I rescheduled the ticket and they charged another 120 pounds after which all of a sudden, 3 days before traveling, they called me up and told that I need to pay extra 250 pounds approximately as there was some technical issues from their side, which I still agreed as there was a death in my family. On the date of traveling, I was in the airport and the Emirates Airline told me my ticket has not been issued by them and I was horrified. CheapOair call center told me they cannot do anything and will refund my money after deducting 100 pounds as airline charge, though it was not my fault. Since then, I am chasing up my refund and they are just giving fake hopes. That's it. I am a student here, my 800 pounds is blocked and I am in ** trouble.

I have two unauthorized charges on my credit card from CheapOair: one for $11.95 and one for $1.00. These charges were at no time disclosed, quantified, or presented in any way during my transaction and are not listed or mentioned in any of the screen shots that I have. All that was authorized was $709.70 for the ticket price, tax, and fees - no more. It is unjust and poor business that CheapOair charges me an additional and undisclosed $12.95 after my ticket, taxes, and fees have already been paid. My booking number is ** and my Alaska Airlines confirmation is **. The $12.95 needs to be credited to my card immediately. If this is not done promptly, further action will be taken.

I will never buy tickets from CheapOair again. My husband and I (along with our 12-year old daughter) travelled to Australia to see our new grandson. My husband and daughter returned home 10 days earlier than I did, so I wanted to be sure they had seats together for the 15-hour flight (Sydney, AU to Dallas, TX). I called CheapOair and asked about booking seats together. No, they couldn't promise that unless I paid for the reserved seats. So we reserved seats on all flights over to AU and all flights back. My credit charge was charged (and has been paid) and we received no reserved seats. I had the print-off from CheapOair showing the seats I purchased on my credit card, etc. At each airport, we were told that CheapOair had cancelled the seats and I should receive a refund on my credit card.

I have been contacted by CheapOair and have been told that everything is now good. However, when I look at the airline reservation online, United still says, "Please contact United Reservations to have your ticket reissued.” Hopefully, everything will work out.

Almost weekly, I have received a status update from CheapOair.com about my flights changing. I have accepted all as agreed but this company cannot answer simple questions about why my flight keeps changing. This is not my complaint. I checked my reservations on the airlines website to make sure everything is good.

I booked a flight though Cheapoair.com and paid for my three-hour connection time, a $100 difference. Then I noticed a change in my flight and I only had a one hour connection time which I didn't want. I contacted Cheapoair.com and they didn't do anything and I still had to pay for my flight that I didn't want.

Thank you, Cheapoair, for getting my money back for my airline tickets, even though It had taken over 6 months to get it resolved. Maybe, it had to do with the ticket which is for an international trip that involved two foreign airlines.

I haven't flown in roughly 4-5 years. I have been unable to afford it and have been saving for some time now. I do not have internet at home and was able to get my work to let me book this flight on their computers during one of my breaks last Friday. I received an email about 5 hours later stating that the booking confirmation I had previously received was not going to be honored. I had already left work. I had checked out hotel information after receiving a booking confirmation with flights, times and an airline confirmation number from Cheapoair and taken it home. On Saturday, I booked non-refundable rooms. Then come Monday, I get to work, log in to my email and see that the flight couldn't be confirmed. Now I am left wondering why everything they sent me, that I printed off and still have, said confirmed and now it's not. Then there was a second email that said we tried to contact you but were unsuccessful. They also said they called, which in all honesty I do believe they did, but that was on Sunday and it was a missed call.

I didn't know I was being charged for seat selection. I didn't know first named traveler had any significance, that I should be the one paying the bill. Your software would not let me spell my name correctly, ** with a space. All in all, it was an unsatisfactory experience and I will probably not return. This note was sent to feedback@cheapair.com. Delivery failed because storage quota exceeded.

I booked with Cheapoair, and then, I checked Spirit online. I am paying $150.00 more a ticket flying Spirit for the same flight. I thought Cheapoair would have better prices. Next time, I will go back to Travelocity or directly to the airline. $150.00 times 2 tickets add up; my daughter is in remission with cancer and this was her spring break trip. I wish I could spend the extra $300.00 on our trip.

I purchased a ticket online for my partner to fly from France to Seattle with Cheapoair. I read the "Fare Rules" which state that date changes will incur penalty and fees and is based on availability of flight at the time of change. This led me to believe that although there may be an additional cost, we could change the date.

I have a trip planned for Australia and Japan for this coming July/August and I booked one of my flights through CheapOair. Everything went fine at first, but once I decided that I needed a change to my flight, within the constraints of CheapOair’s apparent change policies, I ran into a whole lot of problems with what they claim to be "service." To make this easier, the following is the email I have been sending to a particular complaint forum and blog representative over the past week.

I am writing this in regards to the poor phone service and customer service. I have encountered multiple holds from every other associate, at least 7 (e.g., from Andrew, Gerry, Nadien, Donna, Hawk, etc.). I understand there is a heavy call volume, but being placed on hold for greater than 30 minutes from each associate is ridiculous.

Cheapo is the right word for this agency. Cheapo on service, for sure. Call waiting can last as long as 50 minutes. What's really making me angry now is that Cheapo has never told me which car rental agency they booked for my car rental in Eau Claire, Wisconsin. I am leaving for Eau Claire Tuesday morning. It is now Saturday. I am much work to do for this trip. I am a journalist. I have zero time to spend researching by long distance and by phoning all the car rental agencies in Eau Claire's airport, which car rental service Cheapo booked for me. But now I have to do that because I waited 50 minutes—repeat, 50 minutes—on the phone this morning to get a reply from Cheapo. I finally gave up in utter disgust. Never will I book anything ever again with this agency! I will make sure that all my friends know not to do so.

I left Denver on February 7 at 9:20 (1 hr delayed), supposed to be for SFO but rerouted to LAX, allegedly because of bad weather per the advice of Frontier representative. Further, we were advised that we are going to Narita via Singapore Airlines instead of ANA.

I just bought a ticket from cheapoair.com and besides the ticket price, they also charged to my CC another amount of $11.95 and the other one of $1. Well, it isn't too much money but they didn't say anywhere before I gave them my CC# they were going to charge me for something else. At the moment I'm writing this complain, I have been waiting on the phone for about 20 minutes while trying to get someone from customer service to talk about this.

My company purchased two tickets for an employee for flight(s) from Bogota, Colombia to California. When Luz and Kevyn arrived at the El Dorado Airport (four) hours prior to the flight, there was a problem with the ticket(s) and the airline security. Luz immediately called my company, spoke with Derrick ** and explained that there was a problem with getting onto the flight.

I booked a flight to Mendoza, Argentina and bought the cancellation policy. I was not feeling good, having lots of back pain, couldn't walk and ended up in the hospital. Due to my illness, I could not take the flight. I filed a claim, but it got denied because the policy does not take effect for medical reasons after 2 days since the policy was purchased. This is totally unacceptable and they stole $1600.00 from me. Do not book with these people if you know you might miss the flight. Don't think the extra money you will pay for the insurance will benefit you.

I purchased 2 first class tickets from Rio de Janeiro to New York on October 2011 and paid over $13000. I changed the flight date several weeks later from 2-11-12 to 2-10-12 for an additional $1000. When I arrived at the airport, I was told by TAM airlines that Cheapoair had cancelled my first class ticket and changed them to economy seats.I forwarded the written documentation from TAM to Cheapoair, which showed that the 2 economy seats cost approximately $4000 in total. They owe me over $8000.00 due to health problems. The 10-hour flight was extremely horrendous. I contacted Cheapoair on 2-13-12 and 2-16-12 via email and phone, and spoke to several representatives. I was sent an email saying that my credit card would be credited $1000 (their change fee) and haven't heard anything since then. I was told that someone would get back to me within 24 hours by Vicky on 2-16-12, I am still waiting. When you call, you get put on hold for hours or cut off. I would appreciate any help that you can give me.

I recently booked a hotel room near Vancouver International Airport using Cheap-O-Air. The advertised rate was $69/night, less $15 booking credit. Hence, I assumed I was going to pay $54, plus tax.

Do not make the mistake of booking with them! My husband and I bought airline tickets and were charged twice: The 1st charge from the airline is for the cost of the tickets (less $1,540.00), the 2nd charge is for the agent's booking fee (less $1,490). A total of over $3k in charges.

I booked a flight with Cheapoair. I was very sick at the time, so I got travel insurance just in case I was not able to fly. I had to cancel the flight for a few days till I got better. The travel insurance said my flu was a pre-existing condition, so they didn’t give me my claim. Cheapoair offered me credit, but never gave me the credit. A few days later I was feeling better and purchased another Cheapoair ticket and made my flight. All was well. I called my bank to dispute the first Cheapoair ticket, the bank helped and did a chargeback and got my money back for me. Now Cheapoair is disputing the chargeback and says it will turn me into the three credit reporting agencies as a case of fraud. Gee, what should I do now?

Do not ever book with Cheapoair. It's a fraudulent company. They charge the customers more than what they offer. I am a frequent traveler, and had been cheated by Cheapoair twice, which I came to know later, by knowing what the airlines charged. It's a fraudulent company. I would suggest you to go with Expedia or Travelocity, which have fair charges.

I booked two international airline tickets on CheapOair.com and it turned out to be the worst consumer experience in my life!

My daughter, Rachel ** went to pick up the car that I rented only to be told that she can't get it because twice the amount of the rental was due $165.29 and that it was not paid. My booking #** and confirmation ** indicates "The remaining amount of $88.67 "Car rental cost" will be paid directly to the car rental company upon pickup". . Not only did the rates not hold, I understand that my daughter was charged for being under age when the priority reason for me picking Enterprise had been because of your age restrictions policy.

My dad passed away yesterday, and we need to get to Laos. I checked online, and their website came with the price I am looking for. I purchased three trips from them, and they charged my credit card. 2 hours later, I got an email saying that they are unable to book my flights, and I called them. They gave me all these ** excuses, and I don't get it. If you can't fulfill it, why list it on your web page. They changed my itinerary, and charged more on my credit card. I really think that if you can't find it, refund us our money, and get back to us earlier, so I can find an alternative way. I am not happy, because I paid more, and I am sure they pocket more on the fee. Never again will I use this website. I have never had problems using other websites like them before. They scammed me for more money, and listed the wrong prices.

This is for Hope, we have located your son's reservation and this is currently being researched by our priority customer service team. We certainly understand the inconvenience that schedule changes can cause. We appreciate your patience while this is being reviewed, and we will be in touch.

Adrian, if we have over charged you, or unable to confirm a reservation, you are entitled to a refund. I'm not sure why you feel that we are not going to refund you, but contact me, so that I can research the situation. My email is **, include your booking number, and place "blog" in the subject line.

I've spent so far about $15,000 in airline tickets, hotel bookings, car rentals purchased from cheapoair.com and on my last purchase they overcharged my credit card for about $1,435. Despite contacting immediately their customer support, which admitted the "technical error" both on the phone and via email, they still went on and overcharged my credit card. I will go with the small claims court against them to get an official letter stating that they have done a mistake after I'll recoup my overcharge in order to avoid collecting agencies coming after me, as I've seen in other complaints.

On September 21, 2011, we booked a flight from Raleigh, NC to Sao Paulo, Brazil for our son to travel during the holidays. He was originally booked to return on Jan 07, 2012. But on November 29th we were contacted by Cheap-O-Air to inform us that one of his connecting flights had changed and they would need to change his flight to a later time and a different airline. We agreed to this change and were sent out another confirmation that verified this change. When my son went to broad his flight 4 hours before takeoff, he was told that he was not listed on this flight and would not be able to board. He showed his confirmation but was still denied boarding. We were told that Cheap-O-Air only put the change on a temporary hold and that they never confirmed the change and therefore his flight was never changed by Cheap-O-Air.

I registered a complaint on Feb. 1, 2012 regarding a trip that was made between Toronto and Belize City. The amount that was overcharged was partially refunded and I appreciate their efforts to somehow try and rectify the situation. I still believe the entire amount should have been refunded but I appreciate the fact that they did make an effort to remedy the situation. I still believe, however, that their server was part of the original issue and that the date entered for the return date of travel is not what showed up on their server.

Avoid Cheapoair, if everything goes well it might go smoothly but if a problem arises you are done. Awful customer service. They should have refunded at least the fee they took immediately. Even if it is a little more expensive. Buy directly from the airline!

I have made several attempts to call the 800 number today with zero phone calls ending in a good experience. The last 2 phone calls that were actually connected to a live operator ended in a disconnected conversation on their end. I am asking for them to honor and show me how to get a published rate they are displaying, and not one person who works for this company can find it, or tell me any details about it. In my opinion, this is a teaser rate, and this rate does not exist. The airfare I was trying to book was for Miami to Venice Italy for $565 R/T, including all taxes and fees. Everything they tried to sell me was for $800 p/p or more.

This past December, my son and his friend used my credit card to fly from McAllen, Texas to Houston, Texas. Well, in January I received the credit card statement and I found that I had been charged four times by COA Airlines including Taxes & Fees.

A booking was made between Toronto and Belize City. The dates were departing Feb. 17,2012 and returning Feb. 25, 2012. When the booking was made, the dates shown were the same for the departure but the return indicated March 25, 2012(which I had confirmed with two others before completing the booking). When this was brought to the attention of Cheapoair, they decided to charge an additional $604 for cancellation and rebooking although it was obvious that it was a problem with their server. This is ridiculous and I could have booked the exact itinerary on Budgetair for almost the same original price. I will never use Cheapoair again. Their solution to the problem was unacceptable.

I just want to say a good word about Cheapoair. I made a bad mistake and booked flight on the website for a morning flight instead of the evening, which would make me to miss my connection. I realized my mistake and contacted Cheapoair by phone immediately. A very nice and helpful customer representative cancelled the ticket and re-booked it at no charge and with full refund less $10. I can see that many complaints originate from mistakes, people make themselves like me, not from Cheapoair mistakes. Of course it is great to get everything straighten out, as in my case, but maybe it is not possible in all cases.

This is for Maxine. You have been contacted, and the concern of the charges have been discussed with you. You've also been refunded $100.00 to help with the added expense of the flights. One-way tickets are generally more expensive, and when you already have flights and make changes, you will also have the added expense of the airline change fee. We are very glad that we could work this out for you, and we do appreciate your business.

I must say about the complaint I have registered here on 01.28.2012 that CheapOair supervisor Mr. K. called me at my mobile phone on Saturday and provided all the adjustments I have required! I'm very impressed about the happy ending of this mistake! I need to register it here.

I have a credit with CheapOair for $338.10. I called today to use a credit towards a one-way ticket for one adult and two children from Chicago to Los Angeles on 02/17/2012. The sales person's English wasn't that clear and I had difficulty in communicating with him. I thought for sure he told me it was going to cost me an extra $255, which I said fine and asked him to book the flight. I looked at my banking online and saw that he charged me $455. So in total, CheapOair is charging me $839.10 for a one-way ticket for an adult and two children. Tickets price range for a one-way trip is $107 to $170 each. CheapOair, as of 9:40 AM my time, has not responded to my complaint.

I am going to Toronto, Canada with my two best friends on February 11, 2012 and I had the worst experience buying airline tickets on Cheapoair website. At the moment I made the confirmation and I received the ticket, I noticed that I made a terrible mistake about the time of departure, because here in Brazil we don't have a.m./p.m. to indicate the hours - I was pretty sure I was buying a ticket to fly at the day light, and I was actually buying a ticket to fly late at night (10:55 as 22:55)! Immediately, I sent them an email and asked for a cancellation/change, but they said to me I had to pay $50 for each one. I told them I just want to re-schedule it but they didn't show any consideration or understanding. It's really sad that they are treating the customers always in such a position. It could have been so simple and easy, but they prefer to have our anger spread on the internet.

I booked a flight on CheapoAir to Chicago, IL. There was a snow storm in Chicago the evening I was leaving, so I called CheapoAir to book an earlier flight. I was charged $400 for the change and the earlier flight was cancelled. I had to get back on my original flight to Chicago leaving later that evening. I was told by a Frontier agent at the Denver International Airport that my money for the cancelled flight would be refunded, but to date it has not been refunded, nor have I been offered a complimentary flight as an alternative. I called CheapoAir to request a refund and was told immediately that that was not a possibility; again I was not even offered a complimentary flight as an alternative. I would like my money back and/or a free round trip ticket from Chicago to Denver in February. It is unlikely I will continue to use this service unless this situation is remedied. I would be more than happy to recommend CheapoAir's service, but only when they offer me an agreeable remedy to the money I lost by using their service.

Cheapoair's mobile applcation screwed up my 6 roundtrip tickets! I selected the dates February 25-27. And the next step (in small text) read February 27-27. Who the hell in their right mind buys 6 roundtrip tickets for the same day?! Not realizing it was the website's fault, I called to rebook the outbound flight for more money and a penalty fee of $60 ($10/ person).

I have 12 days to my flight schedule (03Feb,2012) and I do not have confirmed tickets yet from Cheapoair. I booked the return flights to Bangalore India on 23rd Oct-2011 with Cheapoair. That time, I was given a confirmed ticket. Later, I found that because of the cheapoair mistake in typing my first name, now, I have been told that airliner confirmed to Chepoair that the name change is not possible and a new ticket should be issued to customer.

Booked a flight with CheapOair and purchased the insurance upon the agents suggestion reassuring me that by purchasing the insurance, we could cancel the trip for any reason we would be refunded all monies. We had another person who wanted to join us, so when we went back on to add her to the trip, we noticed the rates had gone down $50.00 per person. We called CheapOair and they said no we would not get a refund. We then told them we bought the insurance and would like to cancel this reservation and get a refund. They responded that we could only cancel if we were sick, etc.

Louisa, your case is being handled by our waivers team. We just spoke with you on Jan 18. Please allow the customer service reps who have been handling this some time to work with the airline on a satisfactory outcome.

I booked a flight with them for $117. I then cancelled it and they charged my account $1176 which I did not authorize. I can not get customer service on the phone!

I filled out an application for a government sponsored cellphone with Terra Com. The next day, I received a phone call to verify my information. About six weeks later, I received a phone from True Wireless, sometime in November. I have had three mad calls, before the battery went dead. It would not charge. They said they would send a charger, and a battery, they never did come. Three weeks later, I got permission to send the phone and charger, back to them. They received it on 12-20-11.

On May 30, 2011, after canceling a round-trip ticket from Washington DC to London on Turkish airlines booked through cheapoair, I received an email from Vanessa Aquilino of cheapoair who wrote:

I am very disappointed with what happened today. I purchase a ticket on 01/17/2012 for $560.00, then the next day I received an email saying that my ticket’s price has changed (the price requested for you itinerary has been change) to the amount of$ 868.00. Yes, that is the true that company is a joke. They offer some cheap tickets that are not true. Please do not book any ticket with them. This company needs to be out of business.

Teresa, please email me your 7 digit booking number. I will follow up with the escalations team. Email to ***@cheapoair. Place blog in the subject line.

Honestly, I wish I had seen these reviews before I booked with this company today! I hate to think I've been duped but I've waited for the billing department for a good portion of my evening. Extra unauthorized charges were made to my credit card and I keep getting sent back to uneducated sales staff instead of the billing department. Just stay away! Book directly with the airline and save yourself the headache and possibly getting stranded away from home with your family! All I want is for someone to take the charges off my credit card for a canceled, same-day booking!

Andrew, if you have a billing dispute and have notified us, our billing department will be in contact. If you would like me to look into it as well, please email me. Provide me with your 7-digit booking number, and place BLOG in the subject line.

As I have stated in my 10/28/11 message, there are rules set by airlines and there are ways a business/travel agency, such as Cheapoair, can do and are willing to compensate customers when the suppliers (airlines) fail. It is the cost of doing business. I asked them to let me know how to get in contact with the company and I need my friend, Teresa, to take over the communication regarding the issue.

Cheapoair of New York, I strongly suggest you make contact with myself or partner Michelle about an unauthorized charge to our credit card. Note, Further action will be taken if you fail to do so.

I worked for Cheapoair for a week in NYC so I saw firsthand how this scam operates. I actually commuted from New Jersey about 1.5 hours each way. They treat their employees poorly with bad working conditions and are paid through a temp agency.

The airlines provide the flight options, not CheapOair. The customer accepted these flights, and at any time when the schedule change occurred, she could cancel anytime. I would also like to mention that LH would not give her boarding passes if she didn't have a flight. It seems that the airline employee may not have known what they where doing. But if any of the other airlines are delayed, it can cause issues down the line, and if Stutgart was the only connection to get her to Munich, unfortunately that's all that was available.

We usually use Expedia.com or Expedia.de, fine service there. Cheapoair.com is a 'mix & match' outfit that will get you into trouble. Here's what happened with our 1/17/10 Hou-Munich flight. We got a United ticket with continental (co) and Lufthansa (LH) as carriers. This is 'mix & match'. Then, we got an email with no return address (and a minimum charge if you want to call the __) asserting that we do not any longer have a direct flight London-Munich but are rerouted through Stuttgart!

Be careful, Cheapoair.com will rip you off when you change the ticket for reasons. Not even that, when you dispute the overcharge on your credit card with Cheapoair, even your reason is correct, then they give back the credit on your credit card, but after more than half year, Cheapoair can come back to you and tell you that you owe them for the credit card returned credit. You had to return that credit money directly to Cheapoair. I am experiencing this. My family of 3 persons, planned a vacation trip to China and Japan, last April, and booked tickets for New York to China, then from China to Japan, then back to New York on the Cheapoair website for $4,313.49, including tax and fee on March 6, 2011.

--randrews at cheapoair.com

Regina, in order to determine exactly why you had been booked at an airport 200 miles further I will need to review your reservation. Our website will display nearby airports if they are cheaper, however, it only scans within a 75 mile radius not 200. Also reviewing whether this was booked over the phone with an agent, or online will also help with the concern. Please email me your 7 digit booking number for both reservations. I will certainly see what I can do for you regarding the inconvenience. Place blog in the subject line, and email to randrews at cheapoair.com

This message is for Carlos. Please forward your seven-digit booking number to me and I will look into the status of the credit. My email address is **. Place blog in the subject line

On Christmas Day, I received a phone call informing me that my father just recently had a stroke, and is in a coma with the possibility of death. I'm not well off and that's how I came to this website.

I booked a flight online and was booked to a different airport that Cheapoair said was close by. I found out later that it was 200 miles away and would cost a lot for a family of seven to get to our destination. I called to complain and was given the run around. They said that they would have someone call me, no one ever did.

I booked my return flights to Bangalore, India with CheapOair, booking number ** and my flight is on February 3rd 2012.

CheapOair has failed big time! My partner and myself arrived 3 hours prior to our Air China flight 992 on Dec. 24, 2011 to Beijing, only to be informed that our connecting flight Air China 821 to Phuket had been changed to now fly out on the Dec. 27, 2011 - not the 25th as planned. This change would not allow us to catch our connecting flight with VAustralia (DJ4148 Dec. 26) and ultimately miss the wedding in Perth. Totally unacceptable. We called CheapOAir immediately, the initial supervisor on shift, Pam, admitted that our email information was placed in the wrong queue and that we had not been advise of any flight changes with Air China. The representative from Air China's help desk Susan tried to explain to Pam that she needed to contact Royal Scenic Holidays, as they were the only ones that could revise and reissue tickets to get us on another airline in time for our connecting flight. Pam had failed to do this.

My girlfriend and I recently ordered tickets from Cheapoair for a vacation down in Mexico. We selected the date ranges we wanted, and figured we had gotten a good deal. I clearly remember the exact dates that we selected to fly, and made sure to double check, before we spent that kind of money. Evidently the confirmation email stated that we had selected a date for a month later. We didn't realize this, until we received a second email saying there had been changes to our flight. When we realized this she called to see what had happened. Evidently, we will now have to change the dates of the flights, and pay an extra $500. The person she talked to said that they had "screen shots" of the dates we selected (which I highly doubt). This is a complete farce of a company, and they are fleecing their consumers. Thank you Cheapoair, for a great Christmas present. If there is ever a class action lawsuit against this company, I would love to be contacted.

I made bookings to travel on 2/9/2012 to Louisiana (fly plus hotel and car). For some odd reason I could not do it online, so I called their customer support hotline to help me with my bookings. I had to stay on the phone for more than 1 hour to get the bookings completed. Then, the next day I got confirmation of 27 identical bookings. I called Cheapoair to explain about their error. After being on the phone for 7 hours trying to understand what was going on (and why they had mistakenly charged my credit card at least 3 times for the same booking over and over again), I gave up. I've asked them to cancel everything. However, I have been unable to get them to credit my credit card (almost $3,000 for their error). I just called my credit card and I am now disputing the fees that way. This is absurd! Can any body intervene on the behalf of consumers here? Can anything be done? I will ever never to use Cheapoair ever again. I strongly suggest that people follow my suggestion. My credit card is being billed for almost $3,000 for a mistake that they made.

I had a flight scheduled for my mother to come to Atlanta yesterday 12/20/11, but she could not make. She was sent to the hospital yesterday because she called me at 12:03 am. Later on that day, I called Cheap O Air to see if I can get the flight pushed for another day, but they wanted to charge me $225 to change my reservation which is absurd! Basically, I know it's a non-refundable ticket. All I wanted was to change to a later date, but they wouldn't. I explained to them that my mom is in the hospital (she is still in there) and I didn't know she was going to get sick and end up there. They gave me the runaround connecting me back and forth between reservation and billing.

This is for Linda. I have looked over your complaint and I do see that you have been assisted. I also see that the flights had been booked November 7 and the agent recapped the information to you all the way to Lima. You agreed to the recap and the flights booked. It wasn't until a month later that you called, December 9, and advised that you needed a flight to Cusco. So, it appears that you never reviewed the email confirmation that was sent within hours of the reservation, and that your son never called the airline 48 hours prior to reconfirm his flights, or to check with us. I'm not sure why the email was not reviewed for accuracy immediately following the reservation. This whole situation could’ve been avoided. The price that you originally paid was only priced to Lima, therefore, the extra money paid was for the roundtrip Cusco-Lima, which would’ve been considered during the initial reservation. We are very sorry for his inconvenience and the added expense. Contacting us a month later and day of departure, the fares are going to be much higher.

Please read if you are planning to purchase a ticket from Cheapoair. You might thank me later. I took a trip to the Philippines in early 2011. Originally, I purchased a round-trip ticket for about $1,000. My connecting flight was missed in San Francisco (my fault). The airlines instructed me to work it out with the agency, which sold me the ticket in the first place, Cheapoair. They told me I could take another flight out in two days (the earliest), and could have the difference in my ticket refunded to me. However, they told me I would have to pay for another round-trip ticket upfront (about $1,600). Later, the airlines were going to refund my money, they told me. They also said it would take about two months to get my refund. After spending two days in San Francisco, I caught the scheduled flight, and finished my trip.

“Thief-O-Air” might be a more suitable name for the company. As with so many other customers, the price quoted was not the one charged to my card. Worse yet, they charged my card after initially sending me an email message that my debit card would not process. I tried in vain to reach their call center via phone but despite remaining on hold for 25 minutes on the first number listed and twelve minutes on the second one, I could never reach a CSR. I then booked with Orbits, my normal online travel agent of choice for the same flight. A day later COA processed my card anyway, resulting in me having two tickets for the same flight and same person.

This has been an absolutely horrible experience. We booked a flight for our son to go on a medical mission in Cusco, Peru. When my son checked his flight arrangements, it only took him to Peru. He was busy preparing for finals and when I called to correct the situation they were very insensitive and charged us extra. They said our son placed the reservation when me and my husband arranged it. They say they had a recording but did not play it for us. They are liars and cheaters and I am out an extra $300 plus frustration! Poor customer service! Do not deal with these cheats!

I made a flight booking to LGA from MKE for 14th of December, 2011 and then called a few days before to cancel my ticket or modify it to any dates between 16th and 20th. Nothing happened! I again called them on the 16th, thinking that I can use the remaining amount of $76 to book a flight for the same route and airlines. Frontier charges $50 for any changes as Cheapoair told me during my first call. Now, I found a ticket for $124 and by including the change fees of $50 and difference of $50 it will round up to $100. Wrong. The price is now $294 total because the fare found in Kayak, Travelocity, Priceline, Orbitz is not found in Cheapoair as per the CSR.

Cheapoair is a scam! They have a flight from Cathay Pacific showing up on the website for a week for a low price between San Fransisco and Bangalore. But this is fake and I have tried to call them 3 times and they say that they cannot honor that price. I don't see this flight in any of the other website. I believe they are faking this to attract attention to their website.