CheapOair Reviews

I booked flights in August 2014 for flights for 3 to the Philippines and I threw away my flight details though already past because I needed to prove I was out of the country. I tried to get it from my email but unable to. But the agent who assisted, I think it was Elliot was very very helpful. I have again book another flight with CheapOair for Nov. 5, 2015 (booking Ref.#** for your reference). I have always used CheapOair when booking flights for me and my family. I even recommended it to my friends and relatives. Services are good, though sometimes you can have a difficult and unfriendly representative but that does not deter me from using the company.

When I made my reservations to fly to Germany on AirBerlin, I purchased an additional policy, which I was assured would enable me to make changes if necessary. Changes became necessary. I no longer have use for tickets to Germany. I have called multiple times; no two customer service representatives have given me the same information twice. In my final conversation I was advised that the only changes I can make must include Germany as the destination and must be with the same airlines. Never again with CheapOair.

Hello, not only are you the best online option for providing the most competitive prices around (IMOP), when it comes to customer services relating to changing flights - well I can only say you are hard to beat! On both occasions that I called, I was answered promptly and although not "natural" English speakers, they were very eloquent & fluent. They sorted my issue out in under 10 minutes for the best outcome for me & my wallet, & followed that up with confirmation emails almost instantly. I could not be happier with my experience with CheapOair. Well done & thank you very much.

Agent found desired dates at even better price than posted online. He also honored my request for aisle seat.

We book a one way airline ticket, pay extra for ability to cancel. Customer service charges $50 to cancel and then you only get a credit for a future flight AFTER you pay a $200 rebooking fee. Are you kidding me??? Nobody can stay in business like this. And they represent American Airlines and say it's your fault. That is about the most NON-AMERICAN way of doing business I have ever encountered.

I needed to change the date of my flight and the staff was efficient to make that change. I also received my requested aisle seat assignments for the flights.

Jamal helped us book our flights, suggested better times and even reserved seats for us. He was really helpful. Thank you so much.

I book my ticket for my wife by mistake of my computer or their website. Second name 2 word was right and left and I call same day to make change. They let me wait until flight day after they didn't respond. I called airline company but they told me they can't help me until CheapOair will do something because I book through them. The end I got lucky ticket from One Travel and she came. I think their people are so careless they don't want to do job. I am traveling every month mostly Middle East and US. I try did One Travel and Flight Network they deal with customer very fair, I try this first and never ever let anyone to try this. Please split this comment all over so will help people how they deal, and they will not gone be problem. Thanks.

I booked a round trip flight from YEG to YYZ on 12/23/2015 until 01/01/2016 using the CheapOair travel service. I received an email from CheapOair regarding a major flight schedule change and they provided an alternate option that was unacceptable. I called the customer service desk immediately. I was on hold for over ten minutes and got through to their department in India. The customer service representative was not helpful and after 15 minutes the man was insistent that I call Air Canada Reservations to change my flight schedule. I called AC Toronto Reservations and a woman told me that CheapOair was responsible for changing my flight and that there is nothing AC could do on their end. I called CheapOair back and asked to speak with a supervisor so that I may resolve this issue.

This is a nightmare. My name has been misspelled by one letter. CheapOair will not change the spelling error claiming it is the responsibility of the airline. The airline states it is the responsibility of the booking agent/travel agent. I am 2 months into requesting the change.

Booked a flight on CheapOair on 7/24/15 and purchased travel insurance. United Airlines cancelled my 10 hour (1 way) flight and replaced it with a 23 hour flight (1 way) a mere 2 weeks later. Airline completely refunded my $$ since they could not find me an acceptable flight. Trip Mate (CheapOair's travel insurance) would not refund or transfer the $85 I spent on travel insurance. What a RIP-OFF! So, I got to spend $85 for nothing. Needless to say, I won't be doing business with CheapOair or Trip Mate any time soon, and I'll be sure to pass the word to everyone I know!

They give you same price with the original company and if something comes up they charge you much more than original company. They are sucks.

Excellent customer service.

Initially it changed my destination with little indication so I was booked to the wrong island. Not cool. The agent helped me change the location but of course I had to pay much more. The agent was fine.

Will continued to help us book our return flight this morning as we never received a confirmation last night. He helped us with our seats and our meals. Great experience. Thank you.

I had called CheapOair and made a reservation for my son to fly from Denver to Newark, NJ. I told the associate the dates and made a reservation. To make a long story short, the associate never told me my son would need to change airports from Dulles to Reagan at 5:30 in the morning. If I was told that he needed to get to another airport 20+ miles away, I would have never made that reservation, ever.

She was awesome with me!!!

Second time I have booked flights with CheapOair, VERY HELPFUL! Cheapest flight, after 1 mo. of looking. Great flight times.

Best customer service! Extremely knowledgeable, professional, and friendly. Reservation agent was very patient and helpful! Price was good and better than other competitors. I will definitely be a repeat customer. For the first time in quite a while, I felt like my money was well spent. Other companies could learn something about customer service from CheapOair!

I would like to thank you for providing me with excellent prices. Outstanding customer service with the highest professionalism.

Flight tickets and changes - Every representative I spoke with was professional and helpful. The flight rates were definitely worth every dollar. I will book with CheapOair again.

Calling into a call center is normally the most depressing experience one can imagine. When I called to change my flight information at CheapOair my call center rep went way above and beyond the call of duty. HE did an amazing job and I felt it was totally satisfactory. Thanks CheapOair!

The representative that assisted me in purchasing my ticket was nice, patient and courteous. I love flying Delta, but the flight is a little too long for me. But Delta is the way to fly!!!

Called, received immediate information, booked and am so pleased to have made reservations to my specifications and so quickly.

My experience with CheapOair was very stressful and I will never deal with them again. I used their website to book my honeymoon trip flights with them with one failed attempt. ATTEMPT #1: I found a great price on our flights on CheapOair website (same price was available on all other sites). I jumped at the opportunity and booked right away. I received a confirmation email from CheapOair almost right away confirming my booking.

I made reservations through CheapO more than 6 months before my trip. I received a change notification giving me close to a 12 hour layover instead of a 1.5 hour layover. I checked the airlines website, Alitalia, and they still offered the original flight and it was even the same list price as the one I was switched to. I called CheapO. They tried to switch me back to my original flight. They said the flight was now being "operated" by a different airline so they couldn't do anything. I went back into CheapO's website and found my flight for $100 more. Alitalia is pulling a Bait and Switch and CheapO doesn't have the pull to stop it. I travel a lot always book online and this has never happened to me. Poor representation!!

Your agent made a perfect job in rebooking a flight in a very professional and fast way! Perfect! Thanks a lot.

Made an mistake online in booking a ticket. He was very professional. He change the date in an appropriate amount of time and walked me through acknowledgment of changes. Nice personality. Made me comfortable talking to him right from the beginning of the conversation.

I made an international reservation at 2 PM. I asked for cancellation policy and was told I have 4 hours to cancel or do changes. After 4 hours there is fees by airlines. I called at 4:00 PM to cancel. Representative indicated that I won't get full refund on credit card but partial airline credit after a fee of cancellation applies. So I will never get a full credit card refund even after calling within the 4 hours because their representative failed to explain that Spirit never refunds only gives airline credit. I asked to speak to supervisor who put me on hold for 65 minutes. He return stating he can do anything at this time but to put a petition to airline asking to refund full amount to credit card but he can't promise anything and process takes a full billing month. To get a reply back from airline.

After talking to the support person, I got the same rate that was looking on the website for my travel. I requested seat assignments and meal plan. He said that's fine and he will assign seats and took the info on seat preference etc. but nothing happened. Then I called once before 24 hrs of booking and then, after 24 hrs of booking. Both the times, it took a LONG time to connect to a live person. Basically, until you book, support is great. Once you book the ticket, you are on your own. :-)

I book 3 tickets to go to Florida to pickup ill dad and had to cancel 2 tickets within 24 hours, they charge my credit card 50.00 each ticket cancel right away and said I would receive a refund for the other two tickets. This is 7 days later and they don't when I will receive a refund.

He was able to help us get flight from two different locations and getting my elderly mom and me together in the middle with connecting flights.

I was browsing for a ticket through the CheapOair website and a customer service rep from India immediately called me. He told me that I would receive the best price and gave me a price which I agreed to. I received an email later and I was charged an extra 20 dollars for no reason. I tried to contact them, but I was put on hold 3 times for more than 20 minutes and I didn't receive any help. I had some other questions about the flight and they told me to call the airline I was flying with. Don't waste your time with these people, their entire operation is done via Indian telecom companies and will give you the runaround if you have a problem.

I had booked a flight to Kazan Russia in April 14th 2015. Everything was fine and the agent was very courteous. However, I received an alert on July 30 that an afternoon flight was changed to a morning flight. Okay, I clicked "accept" and was told I would hear from someone. Never happened. Ten days later I called them and they acted like they were not aware of the situation. Finally, I was passed over to a supervisor who stated that I needed to contact the airline to approve the schedule change and to NOT call them back. Okay, they gave me the number of Finnair and I was immediately greeted by a wonderful English speaking woman who graciously walked me through the schedule change. It wasn't the morning flight change but the return trip that CheapOair didn't tell me about or wasn't even aware of! She told me to call Cheapo back to confirm as she just sent the new itinerary to them but Cheapo said NOT to call them back.

I was using the CheapOair website to book my flight. I found one with a fare I liked so I selected it. Unfortunately when I went to "check out" the flight fare had just increased. I decided not to book at that price so I hit the "cancel" button. Not even a minute later, a booking agent from CheapOAir called me to see if he could assist. Not only was he efficient and friendly but he found me a flight that was BETTER & CHEAPER than the one I had wanted originally! Needless to say, I will always be checking with CheapOair's booking agents before booking my flights!

Will never use CheapOair again!!! When booking my flight to Memphis I booked a flight from Austin to Houston then to Memphis. When I got the email confirming this the flight to Memphis went through Charlotte, not Houston. I also received an email from CheapO's senior travel consultant, letting me know I didn't get the correct flight and ask me to send my number. I did with no response, very bad experience!

I called your customer service line because I accidentally booked on a wrong departure date on the web. The rep picked up the phone immediately which is awesome because most of these kind of lines make customers wait on hold for at least 5 minutes. Agent Colton was very helpful, patient, and accurate. Changed the date I booked by mistake so smoothly and helped me book another flight for my colleague. Thank you!

On March 15, 2015, I purchased four round-trip airline tickets for a total of $2,268.84. On June 23, 2015, I called to inquire about a refund and was advised that a waiver would be sent requesting a refund, but was not guaranteed. I was simply inquiring about a refund and at no point authorized a cancellation of the booking. I was told I would receive an answer in 15 days. The 15 days passed with no contact so I called again on July 6, July 14, July 20, July 23, July 29, and August 10. Each time I was given a different excuse as to why it was taking such a long time for a response. At one point, the customer service representative told me it was taking a long time because it was a lot of money involved. I contacted the airline and was advised that CheapOair is a travel agent and that the airline has nothing to do with the tickets since CheapOair owns the tickets.

I was trying to book a ticket from O'hare Chicago IL to Fayetteville AR using CheapOair. I entered destination 'Fayetteville' for sure and departure date 'Sept. 5.' When it returned results, the top few hits changed the departure date to Sept. 3 without warning. Luckily, I realized that and avoided it but it changed the destination too! From Fayetteville to Fort Smith! Without any notice! This misled me to book a wrong ticket! I fully trust this search engine, and thinking that it would only change the date to offer good prices but not the destination, which doesn't make any sense if it is changed. But it did change it and without any warning!

I was treated very well by a very polite man. He try and got me what I needed and at a good price. Thanks!

The customer service sucks! They can't fix a simple problem or even answer a simple question! Been waiting 2 days for a resolution! You can't understand the representative on the phone because they talk with a strong India? accent! So I tried the chat option. "Sorry, you need the hotel section" was pretty much what I got. So, I am now on my 5th call and not getting anywhere! Their prices may be great, but they have no customer service! Put on hold last call for 20 minutes and no one ever got back on the line! The fees that are tacked on, though, it would have been cheaper to pay a travel agent! MY RECOMMENDATION IS GO ELSEWHERE!!!! Don't go to CheapOair.com. Omg. Someone finally answered the phone after 12 minutes and I said I wanted to talk to someone who could fix the reservation problem and they transferred me, it rang 3x and disconnected! They should call it customer disservice!

I contacted to change the flight time. Son's work travel dates were changed due to economic issues. Son had purchased insurance which DOES NOT cover a change as this. I need to cancel Sunday and travel for Wednesday. Same times, same flight #. The flight offered online was 533 tax in. The flight from the agent took the total bill up to 986. I am not sure how this happened as the language barrier was hard at times. I did question the amount online and was told "NO ma'am it is... with the airline charge of 150." I was so disappointed and confused. I just said, "Yup thanks for your help, if it was recorded, please review it."

The CheapOair rep was very knowledgeable and helpful. I did find out the ticket prices that I get off the web from CheapOair.com are not to be relied upon. That is a little misleading in my book. Better call and find out what the real price of a ticket is.

Marck was of a great help assisting me to book the requested dates and redeeming my credit with Air Canada.

I booked the ticket for my son when he was still an infant (below 2-y), CheapOair processed the infant flight ticket for the round trip and ignored the case of he would not be an infant any longer based on returning date. At the point of returning date, the baby was refused to check in on airport due to his infant ticket was invalid. This was a CheapOair's fault and mistaken by this agent. You will see how awful and unprofessional they are!

I realized about 2 weeks before my departure that I had booked my ticket and my brothers differently than how they were spelled out on our passports. I sent an online request into Customer service and received an immediate response back that a representative had been assigned to my request. She kept in constant email communication with me until we had things corrected and straightened out. A very refreshing experience that people really do care. Thank you.

I do not recommend CheapOair.com. We bought tickets for JFK-Bucharest trip via Berlin in March for August 2015. Flight from JFK to Bucharest via Berlin was ok. But our flight back was cancelled and nobody bothered to notify us, we found out in the airport at 4am, having 2 kids with us. The information desk said that it was strange as we were the only ones asking about Bucharest-Berlin flight. We called the CheapOair.com who said that they did not have any updates about the flight and everything should go as scheduled, put us on hold to investigate but hung up on us after 30 min of waiting. We called the Air Berlin who asked us in a very clear English to call later as there was nobody speaking English at that time.

Customer Service was great. Courteous and efficient.

I ordered what I thought would be the lowest fare for 2 first class from Fla to Maine. I was billed $1700.00 for 2. I later [2 hrs] went to the Delta site and found I could fly first class for 2 for 1033.00. $700.00 less. I contacted Chepo and was told sorry. I wouldn't buy a hotdog from these jerks!

Very good service with your representatives. Very polite and helpful.

The CheapOair it's a very good. Because when I need to talk with customers service, they all ready to make everything for good for us. I'll be very satisfied with them.

CheapOair has always been my favorite booking agency. Low cost tickets & amazing customer support is important when traveling. I would recommend them.

Have not flown since 1997, so didn't know how easy it was going to be to search for and buy my ticket. This was my first choice and cause of the results I decided to look no further. So until I actually make my trip I am so far satisfied. Thank you for the help thus far.

They changed our departure time. Which we agreed but we couldn't change our arrival. To get compensated for loss time. Since this is our vacation. Just got shortened. Without paying a penalty. Which is not even our fault in first place.

I purchased a ticket through CheapOair for a trip to Nepal with China Southern Airlines. Due to the Earthquake I was unable to go and on the Airlines website it stated: "[Emergency Notification] Strong Earthquake in Nepal; Refunding or Rescheduling for China Southern Airlines Passenger Now Free of Charge." I called CheapOair to cancel and to claim my refund. They have told me that they are waiting for the airline to refund. It is now 4 months later and I am still hearing the same thing. When I call the airline, they advise me that no claim has yet been made! Now, I have just seen an article - '2015/0 Comments/in Press Releases/by Julia **' - CheapOair recognized as a global leader in air bookings for China Airlines. I have been emailing the billing department and they tell me to contact the 'specialized support team' who I can not get hold of. I would never use this company again!

I bought TAM's tickets but when I was going to check in TAM's attendants told me they had put me in American Airlines. Old plane, with no space to stretch a little my legs. But American did not have a seat for me. I waited by the counter a long time to see if I can fly. Finally, they issue a seat for me in the middle row. Some minutes before the plane took off a stewardess came to my seat asking to see my ticket. Another passenger has being given the same seat. At the end they gave the other passenger another seat but the plane left 2 hours later!!! When I arrived in Montevideo I had to see a doctor to treat one of my knees. I could hardly walk because of the tight seats. When I returned, in San Pablo they told me and two more passengers we do not have seat. Finally, I could come back.

I wanted 4 airline tickets & auto, the price was 654.00 per ticket, but on my billing it is now 737.82, and my auto I am to pay when I pick it up and was charge a fee to do this. I was thinking that I would get a better pricing by do both auto & airline tickets. It was better if I did it on my own. Plus I ask for seating, but that was not done.

After receiving confirmation of my reservation I clicked the link to select seats for my flights. There was no indication that this would not be free. I was brought to the seat selection page. After sending one request for a window seat (the seat map was not working), I noticed a $13.95 charge for "Enhanced Seat Selection" and there was no way to cancel. This is dishonest, because 1) people expect this to be free, 2) there was no indication this would not be free, and 3) it was impossible to cancel.

Buying a ticket - Great service, fair price.

Wanted to travel 8/17/15-9/2/15, I made the mistake asking if there was an earlier flight on Tuesday or Weds. Same times is I said, "leave it that way." When I printed out ticks it's the 19th. Not happy, called back, they want to charge me for their mistake.

I purchased tickets from this website to go to NYC. I was charged $12 for select my seats and a $22 service fee for using their website. Nowhere on the website does it say that you will be charged for selecting your seats. I was able to get a refund on the seat selection. I then asked the rep about the service fee on my receipt that it was nowhere to be found. The rep kept on yelling at me, and would not let me speak. She told me that the only way to get an invoice is by asking for it. I explained to her that how is that fair to the customer. That the only way that they can see what they are being charged for is by asking for it. I also explained to her that on my confirmation email that it did not say anything about this. She continued to yell at me and I asked to be transferred to a supervisor. She then said it usually takes about 20 to 30 mins for a supervisor. I told her I am fine waiting for that.

CheapOair is great! I've bought my flight tickets with CheapOair 4 times already. I've recommended to family and friends. You guys are great! I really like my CheapOair app on my phone also. This will be my first time renting a car with them as well. CheapOair is really helpful. I appreciate all the help, thanks!!

We liked booking over the phone with an agent. However, our agent was very hard to understand because of his strong accent. After we got our itinerary printed we realized one of the children's names were spelled incorrect (one letter different). We are working with CheapOair, presently to correct this mistake. We are confident that CheapOair will correct this to make us satisfied.

CheapOair website doesn't work well. The actual cost is not displayed in the website, there could be hidden cost. The promo code discount seems to be a scam as the applied promo code discount doesn't get reflected during reservation. Above all, worst customer care service. After waiting for almost 2 hours to cancel my reservation as I noticed after reservation that the actual cost was not displayed during reservation, I have been yelled by the customer care representative in a very unprofessional manner to call in a day time if I couldn't wait.

I called to book over the phone a round trip for my husband and an incoming flight for his mom for abroad. He booked round trip for both causing hers to be completely cancelled for not using the outgoing tickets. When we call they keep on transferring in between departments. Say they are working with airline to get everything how it is supposed and that they will call us in 2-3 business days with a resolution but they never call and we call again. The cycles repeats in which we have even had supervisors raising their voice to us, cutting us in a very condescending and rude manner and hanging up on us and then having the guts of emailing us saying they try to reach us! And when we call same thing and this has being going for weeks.

Bad dialect. Not honest on what has to be paid them, you are surprised when you get the bill. I will never use CheapOair again. I will tell my relatives too not to use. People were nice but it was fake. They did not call back then they said, "I'm sorry." They weren't sorry, they just want your money.

I booked a flight to Ireland for my friend through CheapOair flights. They booked Ryanair. They failed to send confirmation of the flight and after 24 hours and numerous calls to the company I received an Email confirmation regarding the flights to and from Ireland. The Email appeared to be sent from Ryanair. On checking the information, we noticed that the baggage requested was 15kgs. I had requested 20 kgs. Neither Ryanair nor CheapOair flights would accept responsibility. An extra £30 was paid by my friend to Ryanair for changing the baggage weight even though it was not our mistake.

I wanted to warn others about using CheapOair. I booked 2 separate airline reservations in June 2015 using CheapOair for a recent trip to Europe. The bookings were separate and charged to 2 separate credit cards. Both of my cards were overcharged for both bookings. And not in USD as the website said - in foreign currency (one in euros and the other in British pounds). That doesn't seem like a one-time mistake but I tried to give them the benefit of the doubt.

On 8/3/15, I booked a flight from Miami to San Francisco for a friend that will be visiting. I found a very good deal on CheapOair.com which was cheaper than other similar websites. After booking the flight, I never received an email confirmation so I called the company which took about 15 minutes to answer my call. The male customer service rep was able to find the reservation and emailed me the confirmation receipt. He then told me that the ticket number had not yet been issued but I would receive it within the next four hours. In addition, this rep was extremely pushy on selling the $14.99 flight protection insurance which I had to deny about four times. On 8/4/15, I checked my email and never received the ticket number like he stated I would get in four hours. It had now been about 15 hours with no ticket number. I began researching customer reviews for this company and found many negative reviews.

The site was user-friendly. However, I wanted to speak to a person. I had an excellent agent.

We booked last Wednesday the 29/07/2015, on the telephone through a Sydney Australia phone number - cost $775 au. We didn't get a receipt. The next day we phoned for a receipt - couldn't give us one. We had to wait for billing. Next day Friday - we called back. We found out we had been charged $1067, as it's American company - we were never told! We were refunded a infant seat - as we were charged by our airline, they said "No you weren't." We tried to change our times ever since as we noticed he has booked us on wrong flight!!! The wrong flight even though he clearly checked and confirmed the flight times with us. Now because we couldn't get receipt within 24 hours they keep passing us around and hanging up on us, and won't assist us to clear this up. It's now been 6 days of stress. I just want our flights fixed up. They are scam artists!!

Hard to change airport especially for a senior citizen like me and had knee replacement surgery.

I highly recommend the services of this company's online sales agents. My health & financial concerns about the flight were resolved politely, efficiently yet with a "human touch." I will definitely recommend this company to all my senior friends.

I booked a flight online to attend a funeral, but needed an earlier fight then I thought, I called customer service and they were fantastic and helped me out and kept me within my budget. They were understanding and very fair with the price. Great company overall.

It was very helpful to deal with customer service, however wait time was long, it should be improved.

Our vacations started with a very unpleasant situation at the airline front desk at the time of checking in. After two years of not going anywhere due to the nature of my business, we finally planned a trip to Spain for two weeks. I was told before not to book airplane tickets through CheapOair but the price of the tickets multiply by each of my family members convinced me to book these tickets with CheapOair. I made a mistake of ignoring a friend's advice from his previous bad experience with CheapOair.

I made a mistake in my initial booking and the customer service rep with whom I spoke helped to address the issue with minimal impact on my wallet. I was pretty anxious about the whole affair, but was able to breathe easy when I saw the resolved charges on my credit card today. All is well. Thanks.

I've been using CheapOair as my search engine when searching for anything from airfare to car rental to hotel rooms. I must say it's always been a great experience. My last search got me a round trip direct flight from LAX to ORD for an incredible price. I recommend CheapOair for all your travel needs. They are fantastic

When I received the copy of my flight I noticed that there was no seat assignment. I called to ensure that A seat was assigned for the flights from Phila to San Juan PR and the return flight. The young lady that answered the call was very helpful in getting the seat assignment. She was very clear on the information she provided as she answered my question and was also very pleasant.

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I received a phone call from Wade **. He refunded my money completely and he said he rectified the situation with the Customer Service agent as well. Thank you, CheapOAir for reaching out to resolve this matter.

Change of name - Very good customer relations with clear cut guidance.

Thank you so much.

I am very not pleased with the service provided and the lack of customer relation you provided. On July 25th 2015, my other flight was cancelled for my family due to a typhoon, so I was looking for another flight at different website. Mind you, I was stuck in the airport, with limited internet and roaming with spotty reception in a foreign country. I was about book, and when the booking was almost through the internet went out. I phoned the 1-800 number but long wait time and line cut off. As I was in the airport with no flight out and family, I soon turned to other matter to secure rooms for the night. Now after 2 exhausting day stuck in Japan, and managing to get back to Hong Kong, with internet access, I am surprised that booking went through but the booking was on Dec 24! I immediately called CheapOair July 30 when I saw the email, but again cannot get through, so I tried the live chat.

I purchase flights always with Spirit airlines 4 times a year for my mother-in- law to visit from Chicago to here in New Orleans. This time July 17, 2015, I decided to try to get one cheaper since I buy so often and I went with CheapOair, and the name is exactly as it is. I should have known better, they are cheap! Well, I purchased her round trip ticket for $116 and the night before the flight last night July 29, 2015 she went online to check in early and print her boarding pass and the site told her she had a purchased ticket but had not purchased a seat. She called and asked me what was going on, I was clueless because I KNOW WHEN YOU BUY A PLANE TICKET IT NORMALLY COMES WITH A SEAT. SHE IS IN HER MID 50s, is she suppose to stand up and hold on like a Mac military flight? Or sit in the restroom, I didn't understand.

In less than 24 hours after booking the ticket, I try to change. On the way back from Melbourne everything the same, just a week before. They ask me to prepay $1300. But if I would do later, then even more. The ticket cost one way from Melbourne to SFO on Kayak -- $798.

The agent who helped me was extremely pleasant, knowledgeable and experienced. He helped me in every way and was very considerate.

My agent was excellent and explained my booking and I enjoyed my experience. Thanks.

Awesome service. Norman was very helpful...

Communication was good. They were quite helpful.

Customer service representative was very friendly, professional and helpful but the rates really were just average.

When I tried to use your online service. The pricing had changed in the middle of me making the reservation. After calling I could not make the reservation I wanted. I was very disappointed. I have used your company 4 times before and had no problems. It cost me more than I wanted to pay this time.

I bought a ticket for the 31st July leaving DFW in Denver, Colorado, returning August 2, 2015. They sent me confirmation leaving Dallas August 2, 2015, returning August 3, 2015. I would miss the wedding August 2, 2015. I paid 300.00 for the ticket. They want another 258.00 to fix the ticket. They are liars and thieves. They have hung up on me 5 times and I have been on hold for 2 hours. They said I searched for the 2nd of August, returning the 3rd. Lie, lie, lie. I would miss the wedding. OMG! Worst company I have ever dealt with. Do Not Waste Your Time Using This Travel Site. And tell all your friends!

I had book 2 times with CheapOair and I experience terrible customer services. And everything is just all of fool. They always try to give the good deal on the website, and it turn totally different after you book the reservation. So think very be careful before you go ahead and book your trip with CheapOair. I have to wait and talk to on the phone about 5,6 hours but my issue hasn't been solved. Maybe different agency is a little bit more expensive but you don't have to face any problem. So please very be careful. They are terrible.

Hi! I've accidentally booked incorrect tickets so I immediately called the support to update it. The service was great, but later I've noticed that I was charged additional fee for ticket changes, which was a bit disappointing since it wasn't mentioned on your website and your agent didn't tell me that as well. Would be great to be told that beforehand and not get this info from the bank statement.

The prices of the flight was good so I booked them.

Kensie, a CheapOAir booking agent, did a fantastic job of helping me find an affordable and convenient flight for my ex-husband, traveling from Italy to Florida. Kensie went way above and beyond to make sure we got the best possible deal. Best customer service ever!

I am happy with the present service.

Your customer service provided good information every time I called and was very much update with my flight plan update the day before my departure. Also I want to know about how many pieces of luggage I can take with me and they were very helpful.

I purchased tickets through CheapOair for 6 return flights from East Midlands Airport to Alicante. Everything was fine, or that's what I thought until 30 mins after everything had gone through I received an e-mail from CheapOair to contact them urgently as there was an issue with my outward bound tickets. When I called them I was told that there had been a problem with my payment and my return flights had been booked, but my outbound flights had not as my bank had stopped the payment thinking it may be fraudulent. And if I wanted to try again they could get them but the price now was £94 per flight - only when I asked was I told that the original price per flight had been £40.

Charged my account twice for one ticket. Can't get any help. Need my money back.

Found website easy enough to use and all went well when in personal contact.

I have made several trips to Asia and by far most of them were booked through Cheap-o Air.com. They have always tried to get me the best deal possible sometimes finding little upgrades to make the trip more pleasant and comfortable. 12 to 18 hours in an airplane is difficult at best. Little things can mean a lot. I have been very happy with all of my cheapo air dealings, including last minute itinerary changes and delays. I have recommended them several times and will again.

I had started by looking online to make a booking from Boise, Idaho to San Francisco International Airport to catch a flight back to New Zealand where I live. Online I could not see a way to add my two pieces of checked baggage. I called CheapOair and was assured by the agent, Koby, that my baggage would be right there with me and also told me it would cost $25 per bag. I agreed to the booking at a price of USD 225.25. When I checked the itinerary and e-ticket the next morning, there was no mention of the two piece of luggage. I called the CheapOair number and was put on hold. After about ten minutes I hung up and tried another of their numbers.

Good service, nice people, good prices.

after several calls my problem was solved.

Thought flights were confirmed with my purchasing of particular seats, but then the flights were changed. I wasn't looking at the e-mails sent to me because I didn't want to waste my time with commercials, so I didn't bother to open them, but I did file them with my other flight information. Then I wanted to recheck my plans for the upcoming trip and discovered that the flights were all changed for dates that would not allow me to go to my seminar. I should have looked at things more carefully when booking I guess, but after purchasing a seat... didn't realize that things would change.

I would recommend your service to all my friends. I spoke with 3 different service people and they all gave excellent service! I thought that Kona was located near my friend, but it was Hilo... made the wrong reservations.. Helped me try to switch to Hilo. Price prohibitive! Finally back to my original reservation! Never any sign of irritation. Got a better price by taking so long. Awesome!!!

I was quoted a reasonable plane fare which was great. I made sure to verify that it was for a minor of 14. I was told “Yes it will be fine.” I made a notation to the account. Needless to say $322 for unaccompanied minor fees later... Highly upset I call CheapOair. They stated “We will review the tapes and get back to you in a day or so.” I called today and left message to talk to a supervisor. Going on a week and still not resolved. Beware - you may have an incorrect booking and no refunds!!!

I HATE this company. I had to move a flight I booked through Cheapo. My original flight credit was 280.32. I went to use my credit on a flight listed at 209. Understanding I had to pay the flight change fee from American (200), I went to use the credit. Despite the flight being cheaper, Cheapo attempted to charge me 75 and then 50 dollars because the flight was not the same cost. When I located a 280 dollar flight, I was told that flight could not be purchased. I told the woman I wanted to use the credit and never use this company again, but I would not pay more for a flight I had already purchased. I asked for a supervisor and was told none were available and I had to call back. I told the woman to get a supervisor and that was unacceptable and got hung up on. Additionally, to secure the credit of this flight back in April, I took an hour and 15 minutes. Seriously, they're terrible.

When I checked your web site the price listed is not true. It was 1140. Then I called your customer service number, the price was 1240. Why you list wrong price and you don't honor it? Also, on the itinerary sent to me by e-mail with confirmation, it shows the baggage allowance is 2 bags, but when I printed this email, the number of the bags disappear. Finally, I requested from the sales person (her name Daren) to make for me seat reservations for all trip sections, but I found the section from Dubai to Amsterdam, and from Amsterdam to NY the seats are not reserved. My preference is window seat. I hope somebody acts to listen and read my concerns in order to make purchase from your company next time.

After booking flights online I needed to get confirmation of the booked flights and was passed from agent to agent, spending a total of two and a half hours struggling to get the matter resolved. No one seems to care or want to deal with it and was simply just passing the matter on to their next colleague. Their request to please hold for two to three min resulted in being put on hold for an average of 20 min at a time only to have to repeat the reason for my call and all the information again. Twice I had to redial and start the whole process again as the line went dead, once after approximately an hour on the phone and the fourth person finally decided that my query warrant speaking to a supervisor.

My son Raphael was denied checking in with Air New Zealand because of a spelling mistake on his E-ticket. On his ticket between his first names and last name two capital letters MR have been added (MR for Mister I guess). These two letters do not figure on his passport so when he wanted to check in for his flight in Montreal the code share Air Canada staff in Montreal airport told him he cannot check in. My son was told to call his travel agent in order to make the changes on his ticket. He phoned CheapOair and was told they cannot change the information on his E-ticket. He had to cancel his flight and the ticket was then forfeited. I spent 2600 Canadian dollars for this ticket and I cannot accept to lose this amount of money for a human error made by one of the customer service agents of CheapOair.

This company is only getting 1 star because a minimum of 1 is required. I have never had issues with CheapOair and this most recent situation has really angered me and I will not purchase through them again. As a Father's Day Gift we bought a ticket for my Father-in-law to go to Mexico. We had a family emergency and needed to push back the departure date. I called customer service and they changed the date but of course we had to pay a "small fee" of $399 with the already $620 ticket we purchased. The ticket was fine, or so we thought. We went to the airport the day of his flight and were told he could not board because they had his name wrong in the system. I called customer service and spoke with a man and explained the situation.

I made a phone call to your company and spoke with one of your employees. This gentleman was so kind and understanding to me and my request. I will be happy to book with your company again.

I was having trouble with booking my multiple destination travel arrangements. Every time I would press the button to confirm it would say the flights had been taken. So I called. Murray helped me find better flights at a better price than what I had already found. I really appreciated his help! I would definitely recommend calling if you ever are having any trouble doing it yourself.

I booked two tickets on 5/28. On 7/13 I noticed that both names had a typo. I called and was told I would have to pay $75 to change the names for a total $150.00. I was told that the airlines require this fee. Finally the agent agreed to reduced the fee to $50 ($100 total). I called again today and the agent agreed to change the charge of $25 ($50 total). I was also told that when they changed the names they assigned our seats and would send a revised confirmation. I never got the revision and I just called JetBlue and no seats were requested. I also asked JetBlue if they charge a fee and was told they do not. The fee charged is up to the agency. This is just not good customer service. Basically we are being charged $50 for 2 "L's".

I am very satisfied. Very professional.

I was concerned because I needed to change travel dates and wasn't sure about my concerns. The customer service operator was more than helpful, very patient and guided me with information. He mainly and the price and availability of nonstop flights are the reasons I will try to rebook through them and book future flight through them.

Purchase airline ticket. Salesperson very efficient, clear and very helpful. Excellent service. Thanks.

I must say I am impressed so far on how good the customer service has solved my problems. I made a mistake with the date of my reservation but after calling the service my problem was sort out in a few minutes. I had to pay a fine but that was my fault. Overall, I am more than satisfied with my experience up to this point.

My seat locations on all 4 flights was set in advance along with wheelchair to be ready for me. A lot of working and planning had to be done on your end and it was done in a calm and professional manner. Loved working with your operators. I might add, the price was unbelievable. Thank you for the savings and the service.

I love your company.

Wonderful booking agent. She was very courteous and apologized every time she had to check flights. Gave us the best flights available in our time frame. I felt she went above and beyond in being courteous and helpful.

I booked and paid for my flights in October 2014. My flights were changed multiple times over the past 9 months. My flights were finally straightened out 5 days before our departure date. I made numerous calls and had numerous chats which always ended with they are working on it and someone would call me in 24 hours. This never happened. I had to make calls every day for ten days and be put on hold for extended periods of time with no resolution. In the end, the flights are the way I want them. However, it took a lot of time, energy and frustration to get them that way. I would not recommend Cheapoair and would never book with them again.

Your operator was extremely helpful booking my refundable ticket. Will definitely continue doing business with you.

Mr. ** handled the arrangements with the utmost courtesy and patience. I have recommended CheapOair to others. Thank you for your services.

Everything was fine but the only thing I requested was that seats be close together with the family and it was not done.

I booked a flight to China. We had appointments arranged with suppliers. CheapOair accepted the booking, sent an email advising that tickets had or were being issued. 2 Hours later no tickets. After a number of unproductive and frustrating phone calls we were advised that the admin people were very busy but that the flights were booked and issue of the tickets was imminent. We were repeatedly assured that there was no issue and the flights were booked. Some 6 hours after the flights were supposedly booked we received an email to say that flights at the agreed price were no longer available.

Website quoted $206 for round trip but I had to agree to $315 when I went to book. I called to complain, I spoke with Hyman, Varion, Race and finally supervisor Bradon, all of which had foreign accents. None of them seemed to understand that if a price is advertised on line, in America, their company is legally responsible to honor the advertised price. I feel like I have been a victim of bait and switch but CheapOair's "customer service" reps prefer to argue the facts instead of solving the scam. I have a family emergency and frankly have to let them steal an additional $110.00 from my bank account. I promise they will never get away with it again.

I've had a experience with our family trip to Mexico from US Airways. Our flight home was canceled and it was impossible to get it rescheduled at the proper dates and times we wanted it to be. So I cancelled our tickets with US Airways and got tickets thru United but we ended up pay about 400-600 more. I asked for a discount on our tickets due to the cancellation and mix up. We are leaving a day later, coming back a day earlier as there were no other flights available that we had originally schedule. So yea, I'm not to happy...

After booking my flight, my husband realized it was a 6-hour flight. He has had sinus problems lately and feared that a flight more than 3.5 hours would be unbearable. I called and Pali was very helpful in finding flights that got me to my destination that were shorter in length. She was patient while I asked my husband about the times, and she even did her best to find me the cheapest flight to my destination. She was very professional, efficient, but helpful and understanding.

Wanted to know about the cancellation policy. Was put on hold for twenty minutes. The rep told me that he was new and had to read the manual???

Customer service rep helped meet my needs. She was most efficient and courteous.

What a wonderful, courteous and professional service rep Daime was in handling our issues concerning airfare changes. He was awesome in securing better airfare for us with better scheduling. Thank you very much. This is why I choose Cheapoair!!

This going to be short and sweet. I been dealing with the public all my life. The gentleman that took care of me I was so proud of him. The service he gave me was fantastic. Thanks for hiring him and I will continue to deal with your service. Thank you.

I was helped promptly. The lady was very nice.

At a time when my own employer wouldn't take care of me you all stood up and did and that I thank you tremendously. So again thank you.

I called CheapOair twice to book my ticket from Nashville (USA) to Raipur (India). First call they told me charges would be much higher than what I am getting through their website and later they just disconnected when I asked to check again. On second call, they took details and just disconnected without saying anything. They took my cell number and other details but I didn't get any call back. It seems like they don't even care if somebody is calling to book ticket.

I have been dealing with the same booking issue for almost a year. A friend of mine was not able to use her $311 ticket I got for her on CheapOair, so they issued a credit for her, under all of my information. Over the past year, I have tried to use her credit for her 3 times. 2 times I found cheaper tickets on different sites, the last time was today. Today I was told she cannot use the credit because it has expired. Even though I have records of the transactions, the rep argued with me about the facts of how much they've charged and the dates that I purchased everything. Very unpleasant experience. Will never use this company again! Here's a good hint - use this site to compare for the cheapest tickets, then go to that airline's website and you will get an even better deal!

I did not get the person's name that helped me, but she was absolutely wonderful, helpful and great. She helped me for over 25 minutes to get the best rate, time. She even checked as I am going to the Philippines and she checked to see if I needed more than my passport. Very highly recommended. Employees like her will definitely make your company a huge success. Thank you and very very grateful for the help.

Not given best fares. Not given better layout times. Charged for extras not asked for! Basically Lied to me!

We are going up for a funeral and I needed to change the middle name of one of the passenger. The person said that they could not change the name because the flight was booked. One was the one that needed the middle name changed. Unbelievable! It was allowed but we were forced to take a flight 8 hours later. I could deal with paying a penalty but being forced to lose 8 hours was infuriating and left a bad experience with your company.

I usually book online and it's very fast. I get great deals but when I don't feel like browsing through the internet I call and it's just as efficient and fast! Great deals don't wait, book now.

I would DEFINITELY recommend you guys. My mom made a mistake on my ticket and we were in a bind. Richard went beyond and above ANY customer service that we have experienced!!!! Please continue to employ people of this caliber because in today's world this is a rarity and RICHARD is truly a gem!!! Thank you again for SUPERB SERVICE & FOR RICHARD'S ELITE SERVICE.

I called for an update for my booking and the customer service rep. And just asked for the new fare and was offered good price and booked the ticket.

After booking my flight from Minneapolis to Chicago I realized that the flight was leaving at 7:45 p.m. and NOT 7:45 a.m. I live in Germany and we have the 24 hour clock. For me 7:45 is in the morning and 19:45 is in the evening. I called immediately and explained my dilemma. The nice employee changed my flight to an earlier one with absolutely NO hassle and with only a small fee. I was very impressed. Thank you.

My experience with CheapOair was cordial and satisfactory. The wait time was extremely short. The representative that I was talking to was calm, respectful, and could understand me very well. He had a good knowledge of his job and extremely explicit. I will recommend CheapOair to friends and family. The price of the ticket is moderate.

I bought a plane ticket through their site a couple of days ago. Paid several hundred extra to get Premium Economy over Coach, as it's a 10 hour flight. Immediately received a confirmation email with "Premium Economy" under the detail information. Last night, I'm getting an email from them, stating that I'm all good and booked in COACH CLASS. I was going to sleep so I wrote them an email instead of calling. Today, no response so I contacted them via phone and chat, asking what's going on. The online customer representative stated that Premium Economy was not available, so I asked why I wasn't warned or refunded the difference before they just changed my product for something cheaper without a word, and asked how I could cancel it. The guy simply stopped responding.

The agent that assisted has went above regular customer service, ensuring that my reservation not only met my needs, but my pocketbook as well. Thank you.

If you make a reservation by phone make sure that you pay as it is shown online because the agent try to take extra money. That was happened to me, they took $79 extra.

Waldo was very helpful in helping me with my ticket. Didn't realize I had a long layover until after I printed it. Didn't select long layover. I did go back and started again but didn't realize that caused the long layover. Selected to arrive in Florida around 6:00 pm on August 8, they leave August 10 around 11:00 am. Not arriving in Florida at midnight or leaving Florida at 7:00 am.

I made airline reservations for a trip from Nanjing, China to Macau, China. The day of my reservation, I get to the airport and the clerk tells me that I have train reservations and not airline reservations. Shocked, I told the guy that I was making airline reservations and had no clue about any train. Why would I be at an airport for a train trip? There was nothing they could do. So, instead of an 8 hour airplane trip to the destination, it took me two days by train with various connections and hotel stays. Since I am in China, and I do not have abilities to make international calls on my Chinese phone, I had no way to contact CheapOair to fix the problem. And, when I finally did get to talk with someone via internet, they played the ping pong game of trying to send me to China Eastern to get this resolved. So, basically CheapOair stole $500 USD from me for a service I did not get to use and refuses to refund or issue a credit to me.

Can someone help to deal with www.cheapoair.com, they are really a scam site. They eat your credit card, they have hidden charges, and you are charged different than the price you see when you book. If you call their help line to talk about returning your money, they will simply hang the phone on your face. I tried many times and once they help representative told me speak to accounts, when I asked accounts number, he hanged the phone.

I booked with CheapOair. I did not receive any confirmation. Turns out the emails went into my spam mail online. I called following morning and was told by a Cheapo employee that if I hadn't received an email there was no booking and that I should book again. Long story short a few days later I tried to book again only to realize that there had been a booking but because it went to junk mail, I was unaware. I wanted to book an alternate date because I had assumed there was no booking. I had to fight and fight to get them to allow a change without a cancellation fee. They charged me 15 pounds more in any event. They are a despicable company. I and my husband have dealt with them in Toronto and they try and gouge you if for any reason you have to change. I would never use them again and warn as many people as possible about them. They're not even the cheapest after all that. HORRIBLE HORRIBLE EXPERIENCE.

I am very happy with the CheapOair services, from finding flights to changing or cancelling them. The process is easy and stress free. I plan on using CheapOair for all of my traveling by plane, and I will definitely be recommending it to friends and family. Thank you so much, you are a blessing.

I want to thank you for helping complete my ticket. I am a bit concerned that CheapOair is charging me and American Airlines is charging me for 410.00 also. I will contact bank also to make sure only one charge is being charged. Other than that, I thank you Tamra.

I booked my tickets through CheapOair using their website and the transactions went through ok. Paid using card and the amount was deducted. CheapOair kept emailing and updating about my flight, so I thought everything was going well. It wasn't till I got to the airport and tried to check in did I find out that I wasn't on the flight and the ticket CheapOair sold me didn't work. The airlines had a record of the transaction CheapOair made in my behalf but in their records, it didn't go through. I had to buy the ticket again IN CASH directly from the airline, 30 mins before gates closed. Was a very stressful experience.

The agent was polite and friendly. Very knowledgeable and quick providing the service needed.

I booked a flight online, few minutes later received a confirmation. However I did not see the charges on my card. I checked my card for a couple more days, still no charges. Then I saw a charge of $1.5 for "Balance due collected". When I called I had to wait for 25 minutes for someone to pick up. I was told yes, I have a valid reservation, and $1.5 was charged as a late fee for payment. The call was disconnected before the issue was resolved. Nobody called me back despite me providing a call-back number. After that I called to the airline directly to find out that I don't have a reservation.

The wait time for a representative was too long. However, once I was able to speak with a representative, he courteously and efficiently addressed my concern.

Thank God! You are existing with these great prices. I'd recommend to all our friends family, church congregation. I beg you to give me a job, to be part of your team. I'd recommend. Thank you for existing! God Bless you!

** was very helpful. She got me the supposedly best price possible. I hope it stays the lowest.

I booked the incorrect flight online. Called your customer support and they were very helpful and polite in helping me correct the situation. Thank you again. Will do business and recommend in the future.

Very good experience, very helpful. Will do it again. Thanks so much.

Confusion navigating the website. I did not realize selecting "flexible dates" would permit my actual choice to be changed. Because I was not expecting a change, and I travel, I was not able to respond within the 24 hrs. given in the email. (I did not even see the email before the time expired.) My phone number was given and could have been called. Customer service was eventually, able to help resolve the issue.

The company did explain that the time estimates are optimistic since the travel is not for a couple of months. Accurate time estimates and no music would be appreciated.

I hit upon your web site by accident. However, I am extremely pleased with the service and prices. This is the second time I've used CheapOair and I have recommended you to my friends.

This little problem I had with a flight getting sold out was, I figured, up to me to resolve. Not so! In less than a minute after my sadness at not having gotten the tickets I'd filled the forms out for, an agent from CheapOair had called me in Italy! He fixed everything, and even got me tickets for virtually the same price, on a better departure date. I'm awestruck. If only everyone else worked this well.

I just had a horrible experience with CheapOair. I am surprised that this company is even in business. The prices that they market on their website are absolutely false. They claim the "availability" of the price is up to the airline but yet they are advertising a price with a certain number of seats available. I was scammed into purchasing my tickets at a higher price due to "availability" but the same flights were advertised for the next 48 hrs at the lower price!!! THEN... Called customer service to rectify... HORRIBLE.

I was booking a flight for my brother to come visit me, and when I put in his birth date (he is 14 years old) the website stated that travelers over the age of 12 were required to be booked as an adult (no big deal, right). But when I reviewed the airlines policy on unaccompanied minors, the airlines website stated that anyone under the age of 16 had to pay a fee for traveling alone, along with other restrictions that were not listed on CheapOair when I input his age and birth date. The airline now wants to charge me a $150 one way for an unaccompanied minor fee (which was not clearly stated on their website when I typed in his age and birth date) and when I called to ask for a refund, or a change of airlines (a transfer) they kept repeating that I was to blame for making a reservation online and not over the phone "as the website clearly states" (it doesn't).

The agent who helped with my reservation - his name is ** was very helpful, and spent a lot of time going over the needs my friends and I require at each airport. The price for this trip changed as we discussed the request for insurance since we will not be going until next April 20. The trip is booked and everything worked out very well.

We had booked a flight for one of our employees from China to the United States. His name had been entered in reverse on the booking. This was causing him boarding issues in China. I called CheapOair. Their only solution was to have us rebook the flight at over three times the cost. We contacted the airline directly. They advised us what needed to happen and took care of the situation. It seemed like the only thing CheapOair wanted was more money. No other solution was even offered.

I asked your team to resubmit which they did and it went through. My card company does that on occasion with large amounts which I explained to your associate and he had no problem with my request that he run it again. I was very satisfied with that. Although when he began explaining the itinerary it was very mechanical as though it had been rehearsed. Made me feel as though the service was not unique and I was just another number. All said, I am happy with the service provided and have used CheapOair before and will again.

I've called other companies like yours in the past, and they'll give you a price, and tell you we'll call you back, and when they do they sit there stuttering about, "We can't give you that price." Not you guys. You gave me a price and stuck with it. And the agent. Superb. Thanks again. I will definitely recommend you to my family and friends.

I'd been looking for a flight several days for September 2015. One of the choices was CheapOair. I clicked on it and it dialed. The representative was pleasant and extremely helpful. She even called me back. She found the perfect flight at a great price.

I'm not sure what is expected here. All I can write is that I was very satisfied with the service I received from this site...

The 16 yr old flew Van to Beijing to Chongqing. His last leg was to Nanning. China Air refused a Boarding pass and refused to board him in Chongqing to Nanning, noting the name on the ticket was misspelled. The same spelling, also incorrect, got him to Beijing then to Chongqing. He was left at 11 pm in Chongqing forced to sleep in the Terminal. Air China says it is CheapOair's fault, and CheapOair says it is either Air China's fault or ours suggesting my wife, whose language is Mandarin, put a "g" in The Name **. CheapOair has refused to fund another flight and we are forced to buy an additional ticket. We paid for a service your company failed to deliver and refuses to fix. Unless the full ticket price is refunded and the return flight is rescinded and refunded, we will sue CheapOair on the contract in Canada, seeking reliance damages and punitive damages. This note is not without prejudice.

Flights on CheapOair are priced 33% higher than Expedia. Also, CheapOair does NOT allow for 24-hour cancellation like Expedia. Very dissatisfied. Will NEVER use CheapOair again!!

I had a very good experience with your company. I needed to get special assistant because my stepdaughter was flying down to Florida and she was underage. The lady that helped me was very professional and helped me a great deal. Thanks for making my arrangements so easy.

I was very impressed with how helpful and quick the experience was and will recommend CheapOair to all my friends.

** did an excellent job in helping me determine if I should cancel a flight or try to change the destination if possible. He was very concerned about the money I was going to lose and tried to find the best option.

The call in center was very helpful in getting me the best deal possible. They made it easy to book over the phone. I highly recommend this site.

I was trying to book a flight for 5 persons from Cleveland to Lebanon and since I had to book on short notice, I was limited on my choices so I contacted Cheapoair to get good deals. I was initially given a price of $8000 and then I contacted Delta directly. I got a deal for $5000. So I called Cheapoair and cancelled my flight within 4 hrs after booking and they said the amount will be blocked for 8 to 14 days. After 5 min a Cheapoair agent called me and said "we'll get you the same itinerary we offered you for $5800" which I agreed because I had my credit card locked. So they said "we'll send you a confirmation within 2-3 hrs after this." It took 24 hrs to get the confirmation, meanwhile I'm calling and staying on hold for 1 hour each time and each agent tells me "we'll fix this, we'll get that done, we'll call you back in 2-3 hrs" etc...

I booked a flight through you and made a change to the departing flight 5 minutes after I booked it. Your CS person "**" assisted me and was very helpful. He did however double charge me for this flight and I still cannot get that error corrected. I called your CS dept and live chatted with them. They said they couldn't help and I need to calling billing, yet a third person to speak to. I am still trying to reach billing. If I can see the charges on my account, surely you can. I am right now on hold with your billing dept to make one last attempt to get you to correct your error. Sorry, but this is an easy fix and I have wasted hours trying to reach you. A total waste of time. I won't ever use your service again. Terrible customer service!!!

My overall experience with CheapOair was good. I was disappointed when we had a emergency at home and had to reschedule are return ticket. Our penalty was more than the original price and had no choice but to accept.

The help desk was fast but very much more expensive than what I had already booked online! I had everything booked, credit card entered and hadn't received a email with schedule, so I called you. The Operator stated that sale was over when I just finished booking it! Just confused!? I don't think I will do this again because I can't trust your prices. If you could please resend my schedule to **. Thank you.

Over the phone flight booking. The agent I spoke with was extremely helpful, very courteous and pleasant. Very easy to work with. He was very quick as well. I would recommend to everyone. Thank you.

** was very helpful and professional at all times when I tried to change my booking. Thank you!

Very good effort and results.

I booked my daughter's roundtrip tickets SFO-MAD-SFO through www.cheapoair.com. When I booked the tickets, I provided my daughter's birthdate which is 12/14/00. She was able to make her trip SFO-MAD on June 21, 2015 because there were some other older teammates on the same flights. But she was told at the airport that on her way back, she would not be allowed to travel because there will not be other older teammates on the same flights.

Your agent worked effectively with me to find a suitable flight, time and price that worked for me and my schedule. I suggest this service for anyone who wants to save money on airfare. The process of calling in to make a reservation was pleasant and easy.

Agent was pleasant and was eager to assist in helping change travel arrangements and location.

I was on CheapOair website trying to book my flight when the cable repairman disconnected my internet. So, I called customer service (800) number. The same flight I was looking at was 'more money' through the CheapOair agent. I asked why and I was told that the internet had not 'updated' the new price yet. I bought the tickets with the agent. The next day, I went back online and the tickets were again at the lower price. I was very confused why I had to pay more when I talked to a CheapOair agent. I did not cancel and make new reservations though because the website told me both days that there were only 4 seats left (although I had booked 2 the day before). I just thought it was unusual for two (2) prices to be quoted by website/agent!

This CheapOair is a fraud and cheater online air ticket selling company. I booked my ticket with this website and I was not allowed to board the flight from Delhi to Montreal with two layovers Frankfurt and Paris respectively. They have some inside pct with airlines and they don't provide you full information in the valid right tickets to travel. When contacted their customer service they finished chat intermittently. My PNR for the ticket was **. This is just to inform you that I am a valid customer who got cheated by this company. I would suggest you spend some more money for your flight but stay away from this website. I had discussion with Lufthansa and they told me that CheapOair has done wrong by not informing about the facts for travel. (documents). Being a lay man, we can only understand as much as we have been told but these people are looting us by using this weakness of ours.

My partner booked two tickets to Mexico for a trip 3 months from now. He used Cheapoair. The booking included an incorrect return date which he immediately caught and called Cheapo to correct the online mistake that had just been made 3 minutes before. The Agent said it would cost $50 per ticket to correct. When we finally agreed to the price hike the Agent said "Oh and there has just been a fare rate increase of an additional $80". By then I was on the airline's webpage as I talked to the agent and could see that there was no fare hike, there were seats available on the flight and the airline had a 24 hour cancellation policy. I confronted the agent and he said that he could waive the $80 by using his promo code. I told him to cancel the whole booking. He said he would but it would take four days.

We missed our flight and CheapOair.com wanted to charge us $1500 to change our tickets we only paid $978 for. They would not help us out and wanted to screw us over. We called Alaska airlines and they charged us $25 a person to change the tickets and helped us with no problems at all.

I was going to leave San Francisco and fly to Sao Paulo in Brazil. I had booked a flight with CheapOair more than 1 month in advance that was going to have a connection in Toronto. When I went to do my check-in I discovered that I needed a visa that I didn't have to get into Canada. After some discussion I ended up losing my flight. But this was my fault. I should have searched more about needing a visa before this day. The problem with CheapOair comes next.

I found that the service I received was very good. Just hard to understand personnel at times, ease of site seemed easy to understand. Personally I thought the pricing was better than any other site I visited. Thank you.

I bought 2 tickets through CheapOair.com one for me and my mother. They, for some reason, added a name to my mother's first name. I asked them to correct it, obviously they refused, asked me to talk to AA before or he had to charge me a fee. I called AA, and they informed me that since it was bought through a third party they couldn't make any changes, but that it shouldn't be a problem to change since it was a minor change. So I called back CheapOair.com and now there was no fee. I would have to buy a whole new ticket. I know AA accepts changes for first name. It is considered a minor change, but they lied and tried to convince me that AA accepted no such changes. PS: They also have hidden charges. It is not mentioned in the receipt but they charge you 18 $ for their horrible services.