CheapOair Reviews

The associate called me after I quit browsing CheapOair because I didn't find the right price, and assisted me in making a booking with a price almost as good as the one I was originally looking for. Thankful to his assistance and ability to find me a good deal.

Both the agent that booked my flight and the agent that booked our Hotel was very friendly! I was a overall satisfied first time customer! I will recommend them to others. I was impressed with their knowledge. When I was not happy with a certain flight time or something the agent searched further until I was happy!

Our experience in going to Puerto Rico was seamless. Returning was more challenging, due to weather. We went with the flow of things and arrived home not as scheduled, but everything was fine. We got good customer service along the way and our luggage arrived delivered to our home a day after we got home. Communication was very good and everything worked out well and in good condition. Everyone were very professional and confident in what they were doing.

They have great customer service and they help me to resolve some issues I was having. They got me the best airline seats and everything and I do appreciate all they did. I got a round trip flight and it was on the best day.

Yesterday my husband found a great deal on flights to Florida. We have a house on the beach reserved in April. The final price included almost $400 of added costs that weren't in the initial description, the dates were wrong, and it was a "nearby" airport, not the one we wanted. He immediately called to cancel and was told that there were no flights available for the correct dates, and a refund will take 7-14 days. (They charged my credit card instantly though!) I'm going to book my flight through a different agency, but have to wait to see if I get my money back first! Also, the customer service rep had a strong accent and was difficult to understand, making the refund process even worse. On the bright side, our names were spelled right.

In my return flight from Los Angeles to Portland, I needed to find suitable times so I could connect with my international flights. I had looked online but was having trouble finding what I needed. The customer service person was very good and I am very grateful for his help. He understood my request and quickly found suitable flights. Thank you.

When I booked my flights, autofill filled in the middle name as "LoveMuffin" from Facebook. I didn't realize this until I looked at my confirmation emails a few days later, after the first 24 hours. When I called CheapOair I was given the runaround for OVER A WEEK. Told I'd have to wait and see if they would change the name... Then, a week later when I still hadn't heard back, I called again. Was told I'd have to have supporting documentation faxed it to CheapOair air... When I complained, I was told basically "Just kidding, we can change it right now... for a fee!" I said I'd never use CheapOair again and then was told by the agent "I can waive the fee." Really??? CheapOair gave me the runaround for a week, made me jump through hoops and told me in the end "Oh we can change that. No problem." I will never book through CheapOair again. Ever.

CheapOair did in fact; finally, honor their price match policy.

I requested seat assignments but got an email stating I got refunded because you were not able to assign me 50% of my seat request. This was also stated on my email. (Should you need any further assistance regarding your seat assignment request, please email us at seats@cheapoair.com.) I sent an email to this address once a week for the past 2 or so weeks but got no reply. I called the customer service only to find out I have to call the airline.

The staff provided me with thorough assistance over the phone in changing the dates of flight to meet my special needs. I'm so grateful. Otherwise, I could have wasted the ticket. He was very helpful and patient throughout the whole process.

I had to repeat myself several times to get the reservations. The transaction too much effort. I should have gone to travel agent in my own city. My Credit Card was hacked as a result of the transaction. I will not recommend your site.

There was a snafu with my online purchase of airline tickets, I received an email informing me to call a customer service number. The representative fixed the situation. I received the same flight for a slightly lower cost. I am pleased the way the situation was handled.

I spoke with Mae last night to make 2 separate flight reservations. She was so sweet & helpful. I explained to her my qualifications & she states, "Oh no problem -see what I can do" & she did it. I wish others were like her.

I'm not sure how my computer connected to CHEAPOAIR but my total Flight and Hotel package for 3 night visit to Las Vegas saved me well over $200.00 on the Hotel alone. Their agents spoke in fluent and articulate English. They were most polite and knowledgeable.

I am happy with the booking experience although I had some difficulty understanding the agent. He was very courteous and repeated the information given. I will book again using CheapOair in the future. Overall I feel satisfy with the price and with the variety of possibilities of flights in and out of the U.S.A to Spain and then coming back from Europe to the U.S.A.

I booked a flight online from Montreal to Tokyo via New York. After purchasing the flight I noted I have 2.59 hrs connection time in New York but the flight arrives at LaGuardia and I have to get my luggage and transfer from LaGuardia to JFK and check in - all within 2.59 hrs. I called CheapOair and they said that if I wanted to changed to make a better connection I would have to pay for it. I disputed this, stating that they had offered a ticket with an impossible connection but they refused to assist.

I was very frustrated in trying to arrange for flights to California. I called Cheap Tickets and the man who worked with me got me a better price than I could and was extremely polite and helpful during the entire process. This is the not the first time I've turned to them for help and I doubt it will be the last. I highly recommend them.

I was very pleased with the service they booking agent. They were very helpful to accommodate my times I wanted to fly. They also explained how the do's and dont's for the airline that I was flying with. I would recommend booking through this entity anytime.

It was easy to get a real person on the line that was very helpful. He was able to offer a discount, send a confirming e-mail along with the confirmation. We may use them again in the future. Brook seemed to be very informative. He was able to look up the flights which would work for our needs.

I have booked many flights with CheapOair and was satisfied. When I booked last night it did not give layovers. So they changed the flight for me. This morning I noticed it was for August 8th instead of July. I could not be over there for 2 months. They tried to change the date but they said it was impossible. I had the flight cancelled but thank you for the help.

CheapOair is always an exceptional experience for me. I've made several reservations in the past and I must state that they have all be great. Thank you so much for all of your kindness and professionalism. It's organizations like yours that keep the others on their toes and up to par.

First of all you charge more than you said you would. Second, you never tell, when buying an American Airlines ticket, that the luggage cost is 25 dollars. Thirdly, you sent emails saying things like "pay us back." I made the payment for my ticket through my bank now you are calling me to tell me that the ticket was never charged, I already paid for my ticket. You call me and the person that called me, the same that sent me the email, Geordie Accounting/Charge Back Department had the worst attitude towards me, demanding me to speak with my bank, for something I already paid. And now you are sending me threats to sue me for something I didn't do.

We booked a flight with CheapOair. And because I didn't have a credit card I had to ask someone else to book for me. So when they booked, CheapOair charged them 470 when the website said 314... The person booking didn't realize the price difference and just booked. When I got all the info on the the flight I realized that they overcharged us by $180... By the time I got all info. I realized what happened... They said they cannot do anything about it, it was only few days later. They said I can't cancel and even though the price was 314, 6 days later they told me the day she booked was 404 + taxes... which taxes were supposed to be included.

The gentleman who assisted me was helpful, thorough, and understanding of my flight. He explained everything a number of times without any problem. My only problem is that with the Board 25 coupon, I could have saved that amount if he had informed me of it at the time of booking. Now I understand that it is too late to receive that discount.

I purchased two airline tickets from CheapOair, one for $1172.45 and the second one for $871.53. I just reviewed my American Express card and discovered six different charges: $14.95, $14.95, $14, $20, the fifth and sixth charge $857 and $1172 for the airline tickets. I have no idea what the first 4 charges are for! This is very unacceptable and I demand an explanation!

Had a problem with my initial reservation (not CheapOair's fault). Called customer service and they dived the issue immediately while I was on the phone with them. This is OUTSTANDING. Best service I have ever had. Will always use them for future airline travel reservations.

I wasn't advised of the extra fee charged to book over the phone, had I known I would have booked online. When I called back in regards to higher price quote than online, then I was told about the extra service charge to book over phone.

I needed to book round trip flight but because I am in military I told them there is always probability I might need to reschedule. They said NO PROBLEM and I paid the extra money so I could have the security I needed in case my exact dates changed. YEP my Commanding Officer said "we are changing everyone's dates..." so I called CheapOair and they said they couldn't. I wasted 4 hours and don't get to visit family. They made promise they didn't keep. I would not recommend using CheapOAir. I called them directly when booking the flight. I think if nothing had changed it would have all been good. If you book flight just pray nothing changes.

Most went well but for the language difficulties. We each repeated the information to each other several times. I find myself wondering if I should worry about only having a piece of paper to show to the airport ticket agent. I download everything as he told me and it looks OK. I will see.

I needed to change my reservation. Not once but twice! Both times I was given excellent and courteous service. My only problem was what I considered a longer wait the second time. It was difficult to tell if I was still connected, since it was completely quiet.

As first time CheapOair customers, we found the booking process by phone, very easy; my wife speaks Spanish & English but feels more comfortable making travel arrangements by phone and in Spanish. A very professional Spanish speaking rep. provided excellent service which expedited the process.

I was trying to book a direct flight from Boston to Salt Lake City for my 81 year old sister. The person who assisted me was fabulous. I tried to book online and was scheduled for a day she couldn't fly. I couldn't make the correction online, so called the help line. The woman who helped me was patient, efficient, friendly, clear, and got the job done. I would definitely highly recommend CheapOair to anyone booking flights.

Sorry to report for the second time in a few weeks my flight was canceled, AA move me onto another plane both times which made me hours late for appointments. What is going on. The price goes up and the service goes down. Color me not happy.

The agent was pleasant and eager to accommodate me. He offered me extra services where available. He was easy to understand. He reviewed the terms and agreements. He seemed genuinely interested in my travel experience. And the price is within my budget!

Frustrating experience until a "real" person working out of the P.I. came on the line. Worker then was unable to answer suitcase questions- size, & weight. Arrangements at a later date will be needed for wheelchair and walker support... plus airport support.

I needed to change my return flight which was kindly done--then I found a huge error I had made. The agent corrected this also. However it was quite costly. My excuse--I am 86 years old but feel I'm quite competent to do my own booking. (?) I do feel you have to pay for your mistakes. I did feel this was an extreme cost. I'm just going to enjoy my trip!

Overall, positive experience booking with Cheapoair.

The customer service rep was GREAT. It was a very awesome experience! He was professional, friendly, thorough! I book a lot of flights throughout the year with BIG name brokers, agencies and this was by far the best customer service rep I have worked with!

I booked a flight from Ft. Myers, Florida to Colorado Springs to meet up with 3 of my grandchildren. The person that answered my call was very professional. As I am 83 years old it is much easier for me to talk to a person to book the flight than do it by computer.

I made a mistake in a booking a flight to Hawaii, I realized the problem and called CheapOair to help change the flight. They addressed my error in a very short period of time. I could not be happier with this service and approach in assisting people.

This was our first time using CheapOair. We are extremely satisfied with the agent's (not sure of his name) assistance in making international flight reservations. He fulfilled all of our requests. He exhibited professional expertise; we would not hesitate to use your service again. Thank you.

I was very happy last night when I booked the modified flight until I got up this morning and found that not only my checking account was overdrawn but it was because I was double charged. I should have been charged the difference and that is it! I have called and they said it would take 10-14 days to drop off! Really? It took 2 minutes for the charge to my account and I KNOW that you can always reverse or credit an account. This needs to be fixed immediately. I have filed an affidavit with my bank!

While trying to book online and having my trip booked twice and rejected twice I decided to call CheapOair direct and there the representative (she did a very good job assisting me) was able to assist me in getting my flights. The discount of $20.00 was no longer applicable since I book through a representative which I thought should have been anyway since trying twice online. The flights online were available when I was booking them and got rejected after my visa payment was entered.

I worked with a support representative on pricing options and they helped me find flights that fit in my budget so the times and dates I wanted. I would recommend this site to a friend and I will definitely be returning to book future flights.

I have been using CheapOair for at least 4 years for my travels and I wasn't disappointed in terms of pricing or service. So far I was able to get great deals for flight to Asia as compared to the airline's websites. All ticketed price reasonable and the help through landlines were through and efficient.

My experience with the Representative from CheapOair was a great experience. Very knowledgeable, very courteous, and totally professional, and very committed on giving me excellent service, and totally committed. It's my second experience with CheapOair. I will always used CheapOair in my travel because they are committed to excellent service.

We had booked a different flight about the same dates but had to cancel it within a day. While the results of the cancellation were fine, the rep to whom I spoke said we'd be waiting weeks for our "refund" - the only charges which were made on our card were refunded the next day.

This is my first time buying ticket for myself and my child. I directly called them on the phone to book my flights. They found my flight right away. Unfortunately I wasn't sure about the time of the flights therefore I wanted to wait on the purchase. But the rep told me that If I'd purchase travel plans for our flights then it'll be a no problem for me to cancel it anytime I want and get my full refund. Then he started reading the policy to me starting with "THIS IS NOT GOING TO APPLY TO YOU" and continued reading on the policy of "these tickets are not refundable" etc. And when I asked clearly about how the insurance works he said that I need to provide a documents.

Our flights were cancelled and to keep even a similar itinerary, CheapOair is requiring us to pay 50% of the difference in the airfare! We were emailed to confirm changes to the flight with No date requirements for response time, then when we accepted the change after 15 days, they send us an email 30 days after they accepted our response (accepting the changes) and then came back to say it's been cancelled and to re-book, we have to pay the difference!! This is absolutely unacceptable business practices and demand a return of the difference in our flight's costs!

I usually do my order online but this time I had some questions and your customer service person was very helpful and she completed my reservations on the phone with me. I have had success using CheapOair. I will use again. I recommend to others.

Once I got the flight changed computer problem. Got charged extra $25,00 for changing whatever. Airlines needs to clarify what size can be carried on to the plane. The flight I got changes planes at least twice and don't want luggage lost so want to carry luggage with. Have suitcase that measures 23" with the wheels but description say 22 1/2 and you can't get an answer from anyone on this. Then in the rules it says total inches 45 what gives. Need to be more clear on carry on luggage. Guess it will be a surprise when I get to airport.

I called CheapOair looking for a deal on a last minute travel. They exceeded my expectations, and I received a great deal. Thank you for the outstanding service and your patience in answering all my questions. I look forward to my next travel inquiry.

Usually I book strictly online with CheapOair. Their site is well organized and my international trips are easy to arrange there. This latest one was a domestic journey that required stops and some small airports, so I called. Their service was like the corporate travel agents of old - wonderful to have someone walk me through the complexities. Rapid, on target advice, good stuff! I'd like better English from customer service people, but we made it work well. Highly recommend their service.

Wish the prices would not change to a higher amount as soon as you book your flight. Also my flight plan was changed, not too major but again should be able to book without all the changes. Although these changes are a pain, I will use them again.

I booked online. My cell phone, e-mail & landline all blew up immediately. My credit card had been declined, finally got it all straightened out with the card company.The agent at CheapOair kept everything with my reservation on track. Nice people to deal with.

Within the past week I booked a flight thru CheapOair to Vancouver Canada. I called to have the destination changed to Seattle Washington and was told that it was going to cost close to 200 dollars per person to change the destination (the tickets original cost was 250). When I expressed my dissatisfaction to the representative, he told me that it didn't matter because that airline did not travel to Seattle that day anyway so I could not change my flight. I told him I wanted the flight canceled and he said that I would have to reschedule the exact flight within a year with no changes to be able to use the tickets. What a gammit. Thanks for nothing CheapOair, be certain that I have learned my lesson that cheaper is not better.

Worst customer service and worst travel portal. They are frauds and will cheat you to make more money. They will try to rip you off for making any changes to your ticket. Don't use CheapOair for your travel. They are the worst and will not cooperate with you. I wanted to make changes to my ticket. They asked me to pay change fee of 200$ which is fine but they asked me to pay extra 200 for fare difference. I didn't see any changes to the fare, the price was same and still they wanted to make more money out of the transaction. They said "Oh it's some tax" etc. But all the the taxes were included in the 200$ change fee. When I contacted airlines directly they confirmed I should only be paying change fee because my ticket is for the same price which clearly shows CHEAPOAIR are frauds and want to rip you off.

This company have a affordable variety of prices and it just make trips easier to travel and this is the second time I bought ticket from them. I purchase 2 ticket for my daughter to come to Guam for vacation and me.

I searched my ticket online. Before I booked I called the customer service line. I was initially quoted higher than the site. The representative meet the price and went thru details with me. Just thought it was odd; their site price was lower than customer service price.

This is my first time using this travel agency. It was a really great experience. The agent was pleasant and willing to do whatever it took to help me. I will definitely refer others to this travel agency.

First of all, this has been the most horrible experience with booking my flights: 24th Jan PM - I booked SFO-Cancun for 5/24-5/29 for $881 - I paid $15 extra for the return leg to get a more suitable flight. 25th Jan morning I get a call from CheapOair saying that the airline is not confirming and the cost is going to be $500+ more for the itinerary I booked. I go back to the website and the same itinerary I booked the previous evening is showing at the same price I booked at $881 - but I get it that there may be an issue.

While on the phone with the Rep, she was able to take my credit card, I received a confirmation email, then she proceeded to tell me my credit card declined. However, it was the hotel that declined the reservation and she did not explain this appropriately to me. I had to call back and speak with another Rep to get clarification that it was not my card that was in error. I was disappointed with this service.

My husband mistakenly book my flight to SFO instead of LAX with connecting flights to overseas locations. The agent was very understanding and helpful in correcting this mistake. He worked with my husband to correct the mistake my husband made. I would like to thank customer service for all their help.

Tried to get refund for flight. I was told it was non refundable, which it is... unless you buy the 9.99 travel protection, which states "for covered reasons"... But nowhere I could find, unless in the fine print, what constitutes a "Covered Reason". These are deceptive market practices. But when the SUPERVISOR agreed to give me a 200$ credit he wanted a 200$ fee to change the flight... Get Real CheapOair. I will never use you or United Airlines ever.

I found the flight I ended up booking for $60 for each one of us less than I had to pay when I actually booked it. My choice disappeared soon after I found it. It came back 2 days later and more expensive. As my husband and I had no other choice in terms of timing... we booked it. The previous attempt to book the same trip... was an utter disaster. Your agent, Greg, booking # **, was too rude to say the least, implied that I should be quiet and listen to him, took 90 min on the phone to resolve nothing and the next day sent an email cancelling our flight after another agent had fixed his mess in less than 10 minutes. If I had had more time, I would have called you and suggest firing this unbelievably incapable one.

At 72 I decided to visit Israel, half a world away from New Zealand. I found CheapOair on the web and ran with them. Two flights were required each way, each leg involving two different airlines. Now safely home, I am delighted to say that every CheapOair arranged flight worked perfectly. I will be back!

Pursuing complicated air travel plans, CheapOair was the only source that could accommodate these plans. The two agents I dealt with were extremely helpful and knowledgeable. The actual trip will only happen in Oct. However, I am confident these plans will happen as smoothly as the purchase. Furthermore, communications via email were exceptional and I am so grateful awaiting this travel, thanks to CheapOair agents.

It was useful to have a live person with whom I could speak to resolve my issues and receive confirmation on certain items. It is always good to communicate with a live person when you need help instead of having to go through numerous prompts before you can speak to someone (if at all).

The associate was polite and calming. I had made mistakes while booking; I wished to fly to Huntsville, AL but my ticket was for Mobile, AL. I was panicked and the associate heard it in my voice. He was assuring as he reminded me he did the bookings everyday. He really did as he said he would by making sure the destination was not only corrected but the time of departure and arrival met my approval. He did the extra step of assigning my desire of the window seat for each flight. Thank you.

AMAZING!! I've used you guys on two trips now. Very long, multi-city trips, and I've had three fantastic people to help me with the details. My last trip was seven cities and went off perfectly, all air, rental car and hotels were seamless, evident of the careful planning on the part of your employee that assisted me. Unfortunately, I didn't get all the names of the three superb individuals that I've worked with. I did get the name of the latest one that helped me with hotels, her name was Lauren. I'm sold on Cheapoair.com and have told many of my associates about how helpful you are. Many thanks to all three individuals and to the company that trained them. Helpful, polite, patient. Lauren stayed with me on the phone last night for at least three hours, maybe four finding me the best location at the best price for a total of 13 individual bookings. Thank you, thank you.

Great experience booking my flight!! Extremely simple to use!! Love CheapOair!!! Use it whenever I need to book a flight!! Rates are always the best also!! Like how they also offer Hotel & Car Rentals if you need them! Would recommend them to anyone, anytime!!

Professional and courteous. Knowledgeable and willing to assist and/or make useful suggestions. Being able to contact CheapOair 24/7 does come in handy. The travel itinerary is always clear and very helpful especially when there is no ground personnel available - travelling can be very frustrating and tiring and every little bit helps.

I had booked flights but, unfortunately, the dates became inconvenient. I called to change the dates and the agent found alternative and cheaper flights. I asked her to hold the flights while I checked with the travel company. She said that was not possible but she would stay on the line while I made the call. I made the call and changed our vacation dates but when I returned to the CheapOair call the line was dead. This caused me to have to call back and begin the procedure all over again. Ultimately we did not get the flights we had changed too and did not get the cheaper price. The second agent I spoke to said the other agent was busy so he had to start from scratch. Bottom line was we did not get the refund and did not get the flights we had arranged for with the first agent.

Found a great rate for the flight but all the extra charges for seat selection and insurances is a bummer. Also luggage charges seem high. Not sure if that’s the airline trying gouge or if it's a combined effort. Regardless I am still going because the cancellation policy is punitive.

I called instead of booking online because I had an open leg on my itinerary. Seth, the agent who assisted me, was MORE than helpful! He went out of his way to find me excellent flights at an exceptional price. He was very professional, helpful, courteous, friendly, patient and well-informed. I would definitely recommend CheapOair to my friends, in fact, I already have!

We called twice - first to make the booking and then to adjust our seat preference. Both times the agents were helpful and made sure that we were getting exactly what we asked for and explained the answers to all my questions. When the requests were completed the agents sent an e-mail and remained online until I had a chance to review and confirm.

Needed to change airport where landing was able to do so without difficulty due to the help of the agent. She was kind and polite and understanding. Wanted to land and was put to Newark. The agent helped us get to LaGuardia which worked out good for my husband.

For some reason my return date was for March 4th when it should have been February 4th. I wanted to cancel my flight right away. Kirby was able to help me change w/o a fee. I will now use CheapOair. Good job hiring him. I was surprised with his customer service.

I dealt with Maurice and Claude. My flights unbeknownst to you or me were cancelled. Your agent diligently went to work for me. They were kind, understanding and efficient. After many hours on CheapOair's time my situation was totally solved to my great satisfaction. They deserve huge gold stars!!! Thank you as a very pleased customer.

When booking my flight I specifically clicked the luggage policy that was available and it clearly stated that I was entitled to one piece of free check in luggage which proved incorrect. Fortunately I kept a copy of the policy! Secondly I book an AVIS car rental and at no stage during the booking did CheapOair warn/advise me that the price did not include insurance! Only on arrival at the AVIS counter at the airport in Malta was I advised that I needed to provide a €10,000.00 deposit! To keep a long and terrible experience short I finally cancelled my booking and paid THREE times the amount at AVIS to rent a car!

Again they have changed my flight time, now layover time is 17 hours, was 4 hours only even though they are still selling tickets on online. If airlines change the flight, shouldn't sell tickets for same flight. Last time it happened, I had to changed all of my plan and I spent extra $450 to rearrange everything. Nobody replied my call within 24 hours. I don't know it is cheating/fraud, but I will think second time to buy tickets from this website.

Great experience. Can't complain. Everything was handled swiftly and professionally. I often use this service to travel never encountered an issue. I will continue to use CheapOair for all my future flights and will definitely recommend a friend and family about this service. Thanks once more.

The website was very useful except for one important item. It did not easily show how the note meal preferences. When I called the airline after ordering the tickets, it would not arrange this, saying that only the source from which you ordered the tickets can put this in the system. After two more calls to CheapOair, I was able to request the special meal orders. I just hope that they passed this on to the airline, and the airline will arrange this for all of my flights.

Agent spoke clearly. Did not rush me with my booking. Answered all of my questions and repeated all of the numbers and codes clearly for me. Was very professional. I am traveling with my dog and he gave me all of the dimensions of his cage and all of the information that they will need his health check and he needs to be groomed and to check in at the desk when I go to my flight.

Like most people we (my husband and I) try to get the most bang for your buck and we always check multiple carriers. It seems that 99.9% this basic criteria brings back us to you. Thanks! If this doesn't work I will simply have to delete email.

After booking the flight we discovered that a middle name had been added to my wife's name which was not hers therefore the booking was invalid. We called your company and asked that the middle name be removed. Your people were unable to change the booking. Four calls later we finally cancelled the booking. We later made the exact same booking at the exact same price with Justfly.com. Your company's performance was lamentable.

Booked air flight to Rome as well as hotel in Rome. Excellent and courteous service. Very pleasant dealing with you. It took a little time on the phone as it was a conference call because we were 2 couples involved. Everything turned out fine and both of us were happy.

Rob was exceptional, so much so that I will call to book future flights, not try to arrange them myself. He worked very hard to find the perfect solution to our complicated travel plans. Thank you so very very much.

It was described as one stop but actually there are 2. We fly to LGA (1 stop) and then have to take ground transportation to JFK (2nd stop) at our cost. This is misrepresentation and would like to reschedule. This is only complaint that we have. How can you help so that we can reschedule our flight to Madrid, Spain?

I had to go to your phone number for a reservation due to your website was not working properly with the reservation or getting seats... I was happy with agent... NOW, I see added charges on my card for this ** flight! And? Now? Another?

This has been my first time returning to CheapOair since 2013, and after this experience I now know why it took so long to return. Having to get home to California for my Father's funeral on Monday, I thought the package I purchased was the best I could afford on such short notice. Prior to pressing the "Book Now" button from the internet, I called in and spoke with Britt. He and I walked through every aspect of my package (flight, hotel and car), and he even reminded me to confirm all the information before I made the purchase. This was the only part of the process that worked!!! Approximately, 3 hours or so after my purchase I decided to see I could make seat selections for the flights. Only to find, that I had no flight, hotel or car listed as purchased on your (CheapOair) website. Thus, began the first of many, many calls and transfers within the CUSTOMER SERVICES Departments.

While the man worked with me on a lower price, when I checked my acct there was the charge of 276.30 but also a 25.00 charge. I was not told of this and not happy that it happened. I think he should have told me the price plus the fee. I have booked before with you.

I chose to book with your website instead of Virgin America to try your services and because I received a coupon code for signing up. I am very disappointed because the coupon code "Jan20" did not work and I had to pay all of the taxes and fees. I could have bought the flights on the Virgin America website for cheaper since the coupon code didn't work and would have gotten the points on my Virgin America credit card. I am very dissatisfied and disappointed that the company lies about new customers getting a discount on their first purchase.

I was looking to book a trip, and I used Expedia (I have used them before), Travelocity and other sites and the price was crazy and the flight times were ridiculous. Then I remembered I have an account with CheapOair and looked up flight saw price and Times and I had to book. They do always have better prices and times without sacrificing a day off my trip. Thanks guys. I will no longer use others.

Agent spoke English very poorly and spoke too fast. Also tried several times to charge additional amounts until I corrected and I still ended up paying $40 more at the end of the conversation than the price at the beginning. Only reduced amount when told I could get for less by booking direct.

My friend and I signed up for the same flight over the phone at the same time and hers was about $13 less than mine. Other than that the service was fine. If you could make a price adjustment on my ticket that would be even better. I do plan on using CheapOair in the future. Thanks.

Only way to change something is to call your agent. Phone from Europe to USA... Language, transmission... The best sites have a manage point for every reservation. There you can check and change your option/for money. I need invoice, with VAT number. On any good sites is possible immediately. Yours? My wife's names is wrong: **, not **. It's impossible to manage it. Other sites is possible. I changed the data of flight from 27 to 28. You charged me 50 EUROs (OK, no problem) but real, in my bank, you return me the money for tickets. Why? It's my first time in my life when I don't know what the real situation about my tickets. I called Air Serbia. For them is OK minus my wife's name. Please answer. Last time: you required the state but I am not from USA!

This is one of the best customer service experience I had. My recent trip was an insured trip. I had to cancel the same for some reasons. The customer service charged me 100 dollars to re-book it. They mentioned that the trip insurance does not cover trip cancellation due to sickness (Clearly mentioned on that site that it is covered) and they will charge another 200 plus dollars for re-booking. Don't try this - they lure you with low fares and charge you for every request you make. Would prefer to deal with Expedia which is safe when you book a ticket with insurance.

I must say they went above and beyond to help get myself together with the booking. Amazing customer service and thank them sooo sooo much. I really really appreciate it and could not have done it myself without the help from them. Again, thank you!!!

Arrangements were accurate and correct. Boarding passes were emailed printed for easy entry to the appropriate gate. Flight was as expected. Arrival as expected. No luggage checked. All items were carried on and no problem storing them on the plane.

We got to the Philly airport in what I thought was ample time. I was traveling with 2 men with disabilities. I was informed that we were too late to check luggage. Trip had been booked through CheapOair so why wasn't I informed of time change via email or text prior? When I reviewed emails, time change was there but no special notification came out and email included all the solicitation noted, and as we needed to go to counter anyway I did not bother doing early check-in so partially my fault, and we were able to book for the NEXT day, and I got all the other arrangements changed but...

My customer service rep was very helpful & kind. Great telephone experience with CheapOair. He got me the flight I was exactly looking for and the perfect times. I'm a very pleased customer. Thank you!! I don't have much more to say but I will use CheapOair in the future.

I was very pleased with the customer service I received from the CheapOair representative I spoke with! I was purchasing three tickets separately. After I had purchased the first one, the price went up significantly. When I called and explained the situation, the rep (I apologize for not remembering the name) was very accommodating and was able to get me the same price for the additional two tickets I needed. He was also very thorough with insurance options available, as well as the special seating service that CheapOair offers which guarantees seats together. I am very excited for our upcoming trip! And CheapOair made it that much easier to plan.

Totally pleased with the ease of booking a flight with your company. I have used your company for years and will continue to do so. I refer you to all of my friends and family. The prices are the best.

CheapOair staff member was able to correct my booking error quickly and accurately. He was patient with me as I was quite frustrated to find I had selected the wrong return flight. Not his problem but when I was making the reservation, Cheapoair website would not take my code: ** from a Dec 25th email. I was switching between two web pages and when the code to save $20 was not accepted. As I was checking back and forth, somehow I ended up with a flight into Dallas Ft. Worth with only 41 minutes for a change of planes. It would have been a disaster as I don't move quickly and expect to be traveling with a service dog.

Efficient booking. Booking site operated smoothly. Only criticism of the site is the come on pricing used to gain your attention, an issue common to all such travel sites. It also was confusing to use the seat selector and I believe I was charged for a seat which should have been free.

I was on the way to the airport for my flight when I called CheapOair to check on my reservation. I was told my name was not correct on my ticket and that everything was OK. I could get it fixed at the airport when I checked in. We talked to American Airlines and British Airways, they were adamant that CheapOair had to fix my name on the ticket. CheapOair said, "We can't change it but we can sell you a new ticket for $2000", next call it went up to $2500. CheapOair refused to help us. The agents we spoke with were very unkind and rude.

It was easy to book my ticket online I have no problem, and the flight was excellent going and coming back. I will recommend anyone to chose CheapOair to book their tickets. Thanks to your agents. Very good and it's the best. I will be taking my trips soon and I will use your agents again.

I have done this before. It is not that difficult. The only thing that eked me was I asked for a specific airport & the list always started with a different airport. I understand that if I wanted to travel & deal with tons of traffic that it was cheaper... know that... but would have cost me the same or more to hire car service to get there. However you put the request in should come up first, then the list of options.

The web browser recalls previous searches and implements duration over selected dates. As a result we mistakenly booked the return date for 2 of 3 tickets which followed an initial purchase for a different traveler. We called to fix the issue and were dropped in mid try multiple times from the phone center while on hold with agents. Finally, we made it far enough into the process with a rep who suggested we cancel the booking and rebook which we did. During the call we were dropped 2 more times. He called back once but gave an excuse that he was having trouble doing so (that's a problem for CheapO not our phones). In our last call with him he canceled the ticket and gave us a one time password. We never received the cancellation email.

I called to update credit card info which rep did. She was reluctant to transfer me over to customer service who handled car rentals. Eventually she did and I got great service. I even was able to add my return flight at same time.

I enjoy this service because it is easy to see options, book flights, and reserve seating. I also like getting the email confirmation with all the details so that I can forward to family and friends. There is also an option to cancel within 4 hours so that makes it easy to go ahead and grab the discount price you want even if you need to double check with someone else to make sure everything works to coordinate plans.

Agent Hershel was very professional, informative, responsive and possessed a good command of the English Language. It was a pleasure and joy to once again do business with CheapOair. As a result of this personalized service at a very competitive price I will continue to refer your company to my friends and associates.

Flight change - I wish I could remember the representative's name but he was amazing. Patient with everything I needed to do. Made sure I was satisfied given my lost outgoing flight. I am thankful for all of his help and I'll definitely use this site again for my travel needs.

Last night I had trouble getting into system. It said to try later. When I did no problem. Very easy & convenient to do. Much easier than dealing with Spirit airlines directly. I love to travel & now I love CheapOair!!!

Just booked a flight to Ft. Lauderdale from Chicago. So far everything went well. Just wondering why seat selection was pending at time of booking. Took a day or so to be confirmed, went into individual airline website to pick seats again. Will know better how things go after the flight in June.

The agent I chatted with was able to help me change my booking as I had failed to notice the pm instead of am time designation. I am grateful for the great assistance. Now I will be met by my family at my destination during the day instead of very late at night.

I got excellent service from CheapOair team in terms of great price for the trip and best possible connections. Also the team response was very prompt. I received my booking confirmation immediately. This was followed by email with e-ticket shortly afterwards.

I have been very pleased with your service but wish I would get a better rate for seniors... It always turns out the same as rate quoted on site. I am hoping this information is not sold to third party companies.

The issue here is the overall handcuff you and probably most online sites use once you have booked a flight. The fees and charges on every little change, no free cancellation up to a certain point and just the incredibly high cost to change even one leg of a flight make the whole experience really bad for us. Is this truly the only way to provide cheap flights and make money? Please let your management know that the cost of any changes and seat assignments is what has made our experience truly a bad experience.

The lady I spoke with was so kind and helpful. She was very professional and I liked that and also very helpful. Thank you. I will recommend to my friends and family. Will continue using CheapOair for our travels. We are very happy with what we got.

Tried ripping me off. Gave me wrong date on booking. Cancelled. Now have to wait 10 days for refund. Could not understand anyone in call center. I'm done. Never, never, never, ever gain. I'll never use you again to book anything.

I typed my middle name in to complete my information and now it is magically my first name. I haven't been able to change it and am anticipating trouble for my international flights... Every other flight I've booked through Cheapoair has been great. Hope they fix this software issue.

I have been using CheapOair for a number of years now and booking on the website is quick, easy and the prices are very competitive. I will continue to use this site and recommend CheapOair to my friends and family.

The representative was knowledgeable, fast, and polite. He found my booking information quickly and knew exactly what to do to make the needed changes to my booking. I have been pleased with the customer service with CheapOair whenever I had any problems.

Immediately after booking we realized that our chosen flight was p.m. instead of a morning or a.m. flight. I called the customer service line and they were most helpful. I received immediate assistance and got our flights changed within minutes and the fee was minimal. $25 per person which still kept our flight way below what it would have cost us going through the airline websites.

Made a phone call re car rentals - rep wasn't sure if pick up at the airport or it is shuttle. Also, asked her about rewards - she wasn't sure and my points expired ($5) and another $5 not sure when will be using... Btw, prices probably are cheaper going directly to rentals...

Although it was a silly simple mistake, wrong month on expiry date, the matter was dealt with professionally and quickly. Because of my mistake the issuing bank had blocked payment but the matter was handled quite calmly and professionally by the team at the other end of the phone. The delivery of my e-ticket this morning, after sending an inquiring mail, arrived in record time.

We were travelling with our 8 months old to Peru and the reps went out of their way to get us the best price for an upgrade to first class. We expected to only have one parent travel in first, but thanks to their help, we were both able to travel together as a family in first.

I purchase ticket because I was lead to believe I could choose a seat, but after I spent my money, I was refunded my $14 and had to contact Emirates directly and was charged $80. I will no longer be using your service, because your company cannot deliver services as advertise.

I was finally able to resolve my issue. The salesman was very helpful in listening to my issue and promptly took care of it. I still think CheapOair needs to change how they do their seating with the overseas airlines.

On the way back from Kansas City my flight with Spirit Airlines was canceled causing me to pay an additional $650 to fly with SW Airlines. My $49 which was supposed to be reimbursed still has not been reimbursed and I was charged another $75 by CheapOair to book my SW Airlines flight. So if the $49 does actually come it'll be a huge slap to the face. I've never been more embarrassed in my life. I'll never book here again. Great job guys.

You should be a ambassador for the industry on great prices! I will do all travel services thru your company and recommend your company. You're the best the United States has to offer. Thank you for all your help. It can't be better.

I am a long time customer of CheapOair, I have no problems booking my flights and when I do have questions someone is always there to assist me. They are always polite and professional when I call. I will continue to do business with CheapOair.

Finally got my refund! The supervisor was a lot of help!

Was quoted $243.38 because of only one ticket left. I informed agent, Spirit was $223.38 on line and he said could not get that price. I booked trusting because I'm going to family wedding. I then get a confirmation of $223.38 but billed through CheapOair $243.08 with same confirmation number??? I called to 1-800-525-0400 and spoke to a Jake, who was most helpful in understanding and explaining that I paid a fee of $20.00. If I was informed instead of being misrepresented and pressured to book, I may not been upset. So I'm waiting for a call from customer service to resolve my concern. Thank You for your patience.

The agent was very helpful in fulfilling my plane tickets for my upcoming trip. She guided me through the ticket process and kept me abreast of the information needed to perform the task. I will definitely contact CheapOair in the future for booking tickets.

The representative we got kept insisting we have a visa along with passport after me telling her repeatedly I was not staying at my destination more than 10 days. Also told rep that we were paying with two different credit cards. She charged both tickets to one acct. So now I have to contact my traveling companion in another city so she can give me the cash for her ticket, then I will have to put money back into my acct. Very inconvenient.

The agent who assisted me in my booking was very helpful in answering my questions. The agent was conscientious in his efforts while looking up various flights on various days. The agent was courteous and friendly while assisting me and made some suggestions to help me achieve my goal. This agent is to be commended for his professionalism.

I called because I wasn't able to use my coupon online then I noticed that it said called so I did. No one helped me so I ended buying the ticket for 619.03. Later after ticket was bought I was able to do it and it came to 611.03 but it was too late. You always sent me coupons that don't work. Very upset. I always use CheapOair. Dissatisfied customer.

After finding a reasonably price for my husband and sisters trip, I feel CheapOair, is very misleading and malicious by charging an astronomical price for reserving seats! Almost $80 for one seat! So by the time I reserve them each a seat for their entire trip (12 flights total) the seats would have came to more than the fares! Almost $1,000 just for seats! I only reserved them seats together on one flight. They will have to sit in middle seats between strangers on the rest of their flights. UNBELIEVABLE. The only reason I went ahead with the booking is I figured they are adult siblings and could sit away from one another. I'm currently planning two more vacations this year. I will NOT be booking with CheapOair again.

Last minute decision to make the trip. I was able to get a good deal even though the flight was quite full. The carry-on bag got checked free of charge because of the flight being almost full. I am satisfied with the ability to make my purchase using this service.

I had an issue that was in any way caused by CheapOair nor the airline that a recent flight I booked. The problem was all on me but CheapOair helped me resolve this swiftly, professionally and they were friendly while doing so. Thank you so much again.

I was surprised that after failing to reserve a ticket on CheapOair website, immediately I received a phone call from their customer service helping me with better offers. I like the speed and quality of service. They don't like to lose even one customer which is something to be admired. Kudos to CheapOair.

The site was easy to use and it didn't take long to find some choices that would work for me. I must say, however, that there really were only two airlines that were within the realm of possibility ($$), so booking didn't take nearly as long as I had expected.

Everything went well except yesterday. Before I started I was asked to do a short survey thing and at the end it gave me a code to put in for $15.00 off my booking. It would not work and after several tries I just booked because I did not want to lose the flight rate. I believe the code was GNR. I don't know if you can help me but I wanted to let you know it did not work for me. Everything else was great.

I bought a ticket for my son at 6:30 am from 01-16-17 and my son bought another ticket for another line, so I had to cancel the one I bought, call the same day at approximately 11 pm For their cancellation and although I was charged $ 25 fine, the attention received was splendid, professional and very fast. My problem was solved in less than 10 min and with much patience and knowledge of the procedures to follow. Thank you.

The Multiple choice is never done as well in any other travel agent, both in easy way and the fares, really find no trouble at all. Thing done pretty well just in minutes, but get a pool of satisfaction. Thank you CheapOair. When I plan a trip, first thing appear in my mind is CheapOair. Thank you CheapOair and Gbu.

I enjoy the fact that it is always easy to book. Also I love the notifications I get about my flight when I am overseas. I also like the good rates I get. I have recommended CheapOair to many friends and family. It seems that you guys know what you are doing. Keep up the good work. Thanks.

I gave CheapOair a five-star rating a while ago based on the booking I made last night with an agent or supervisor who was making a big effort and I thought had succeeded. Then I realized my credit card had not been charged and how empty the words "booking confirmation" are to CheapOair as I was informed that there was an issue after all with the itinerary. So back to the drawing board but never again with CheapO (or MyFareGuru!).