CheapOair Reviews

I could never recommend this company to anyone!!! Be careful because when making an international flight they misspelled my daughter's name. It was only one letter wrong. I called and they assured me they took care of it. It would be around 10 and they would send me an email. Never happened. I called 4 more times and guess what??? They told me Qatar cancelled her flight to India and I would have to take it up with Qatar and I need to call them back and rebook another flight. I guess I will take 3 MORE hours of my time trying to get someone at CheapOair. Now if this isn't fishy, what is? I pray I will not be out 1450.00. Cannot find a phone number for Qatar. The only number I found for them no longer works. This suppose to be a trip to India to get married. If anything comes out good from CheapOair I will certainly post the good parts.

Thank you CheapOair for your efficient services in making multiple books for us. Your agents have been very helpful and efficient. We appreciate the points we've gained and are looking forward to using them. Thank you again Cheapoair. Good job!

You do not give enough information about size and weight. It is impossible to make any plans. You say carry on must fit in the small size box. Not enough info. If I am not sure then I must use checked luggage. AND your info button for luggage does not work.

The person who assisted me, was very helpful. Worked very hard to find me the best deal and it was very patient and kind.

I had been searching for a few weeks for flights to Paris from San Francisco. All the different websites had roughly the same price on the flights I wanted which was on the Air France airline. I noticed that CheapOAir had an option to call in and save money but it didn't give me the specifics of the flights details. The savings was about $200 for my fight alone so $400 for both!! When I called I was able to get the exact same flight I wanted on Air France but for $400 cheaper for both tickets. I was amazed. They were nonstop flights and exactly the one I wanted. I was very thankful for the promotion and the girl who helped book me was very nice and helpful. I believe her name was Shannon.

My credit card company and Cheapoair settled the dispute. I got my money back. I am a satisfied client. Thank you Cheapoair, American Express and Consumer Affairs.

Great service over the phone: Courteous, helpful and attentive.

Very helpful in arranging multiple flights, made it easier for me.

I called instead of booking my flight online because I had a $20 coupon and didn't know how to use it. I think I was given the wrong information by the person I spoke to and I paid an additional $40 for each ticket. I'm not convinced now he was right.

Very helpful agents. I search so many sites and I always end up with them. They always get my family good prices and I have been telling all my friends. Since I book the trips for the family I have used them a lot for my husband's travels. I am about to sell them to my daughter as well. Good site.

I was told that the Gold Coast Airport was the same as Ballina then I discovered it wasn't so I rang. Was disconnected. Then rang again speaking to someone in New Delhi. I was able to get a refund then rebook. BUT I was charged in American dollars so this cost me over $100 more but I was refunded the original booking less than what I paid. So I'm lose-lose and will not go with CheapO again.

I KNOW that I booked an emergency flight using Cheapoair.ca. When I viewed my credit card charges, I was charged in US funds. This was crazy as my travel was only within Canada. When I called to rectify these charges, I was told "Sorry." The flight cost was double of what I should have paid. Just more stress added to my plate load.

THANKS. Everything was very well until I ask to change my flight date. They cost me nearly 200 USD for both ticket. Although I found new one will cost me only 39 USD for each ticket.

On October 12, 2015 I utilized their online service to secure 1 Round Trip Ticket from KCI to Spokane, Washington. I selected my departure date of Nov.1, 2015 and my return date of Nov. 8, 2015. I was presented 4 options to select from and opted to use United Airlines due to the departure and arrival times. I entered in my credit card information and the confirmation came back with an itinerary that showed a departure of Friday October 30, 2015 and a departure from Spokane on Tuesday Nov. 10, 2015. These were not the dates I selected.

I really needed to change how my reservation was paid for. When I first called, I was told this could not be done, since it was more than 24 hours in the past, and that I should call the airline. However, the airline said that it was possible, and when I called CheapOair back and talked to a supervisor, it was arranged as a one-time thing. This was really important for me in this case, and I really appreciate the assistance.

On October 11, 2015, I purchased three tickets for a family vacation to Italy. I received a confirmation email after the purchase, thinking all was good I went to bed. Unfortunately at 1:30 A.M. I was awaken by a call from Aden **, a manager at CheapOair, who informed me that due to an increase in the ticket price my tickets were not valid. After going around and getting nowhere with Mr. ** he informed me he didn't have authority to issue any new tickets or resolve the issue. I was to be called the next day by someone in management. No surprise, I received no call from anyone from CheapOair. I am still trying to recoup the $272 charged to my credit card that has not been refunded. Best advice, stay away from this company!!!

The original rep didn't get my date of birth correctly. The person I contacted did correct the error with the airlines so I should not have a problem boarding. Now I am awaiting my seat numbers.

I was very pleased with the way I was treated with the individual who assisted me in making reservations for my husband and me to Aruba in January. The person I spoke with was very professional and helpful, especially when I had to change my reservations. I would have no hesitations in using CheapoAir again.

He helped me locating a flight pre-doctor's appointment.

Richard ** was excellent to deal with.

I have used CheapOair on several occasions and have never been disappointed. As a matter of fact, I only use CheapOair when I fly. The only complaint I have is I always ask for an aisle seat and I don't always get one.

We have booked flights several times through CheapOAir and have been very satisfied with the results.

My experience was more than 100% positive. The gentleman who assisted me exemplified patience, professionalism, and flexibility in accommodating my request!

The agent on the phone was very helpful. Had good knowledge of the system. Was able to assist me in finding alternate flight path when I was not pleased with the original itinerary.

I booked online in Australia for two airfares from Perth to Thailand and was quoted and sent a receipt for the amount in Australian dollars. However my credit card was charged in USD. I tried to contact the so called "toll free customer service" number as stated on my booking confirmation, invoice and receipt. I was not informed until I received my phone bill that I had been charged for several calls to this number and when I enquired at CheapOair (via chat) they said it was only toll free in USA and Canada. This is very misleading.

When making my booking the agent was very professional and extremely helpful in making my booking for the best possible ticket price. I will definitely refer CheapOair to family and friends.

Your agent was wonderful! Your training must be superb. I have talked to agents 2 days in a row and both were very helpful, courteous and took time in trying to help me. Very positive experiences. I would definitely choose your site another time when I travel.

With the exception that no matter what I did, online tickets were not available to me on 10/7 after 8:30... That experience could be made much simpler. Like your Name, E-mail Address, & your Booking Number to obtain boarding passes. Thanks for Niko **'s efforts, he obtained seats for me.

Initially when I booked my trip I was unable to pick my seats online because the link provided would not work. I called into the airline and was able to pick my seats free of change in only a few minutes. However, one of my other friends who was taking the same flight and having the same difficulties, called in 5 minutes after I did and was told it was impossible to have seats picked over the phone. The representative was extremely rude to him and hung up on him when he said that I had just done it.

CheapOair managing team, it was my first experience buying with you, and my last also. I bought a ticket (booking #**) on October 5th. I called you three times in the next 2 days and wrote an email asking the e-ticket. You were unable to confirm the payment with my bank AND YOU CANCELLED THE RESERVATION 2 DAYS LATER without keeping the place and the fare. You said you were trying to contact me... It is not true, only on the 7th you called me by phone to inform the cancellation of the booking for the 12th (5 days before). I will write my experience to avoid more people to fall in the same unprofessional service. You must have the organisation to keep a booking until the confirmation with the bank is done, if not, please sell other things. Consequences: lose lots of time and the money of the difference of fare with a so close trip (5 days) from Colombia to India.

I had never used CheapOair before. I probably won't again. At first they worked well with me finding a fare I wanted. That was appreciated. I was pushed real hard to buy the insurance, which I did not. After I received my confirmation, I went online to select seats. I then received a call from CheapOair offering to make the seat selection for $14.95 a piece. I said no. Then they tried to get me to purchase the seat selection and they would throw in the insurance. I then noticed that one of the names were spelled wrong on the confirmation. I tried to get them to change it. I was told that they would have to cancel the original flight (5 tickets) and reissue but that we would have to leave at a different time, which would not work for us. Or to keep the flight we had, it would cost more money. I finally did get the name changed. My experience was at every turn they were nickel and diming me. I didn't like.

I was deciding whether to change my family's return flights from Europe to Asia, so they could spend more time with family. The customer service representative informed me that I would pay USD $150 cancellation fee, leaving me with $840 USD credit, saying I would need to pay an extra $1000 USD to fly my family home at a later date. That sounded fine to me. When it came time to rebook, I spent a couple of hours on the chat support on hold, with virtually no assistance. The flights I found were roughly $2500 USD one way, which I expected to subtract the $840 USD and pay $1660 USD extra, which I was fine with. I reached a phone operator, said I couldn't book these flights, that I would have to pay over 2250 British pounds for the same tickets. That's a huge difference to what the internet was showing.

Beware of the trip insurance that they leave the impression that you need to purchase in case you need to cancel. Booked 4 tickets for my family to Ca and knowing I am the only caregiver of parents in their 80s I purchased the trip insurance for this trip. My mother and dad both since booking tickets Aug 12 both have medical problems come up. My dad is now taking radiation for cancer and mother has to have a colonoscopy during our planned trip. We cannot make this trip.

I purchased two tickets and Travel Insurance return to China on 5th July 2015 with return on the 23 July. But with two-bit Airline called Sichuan Airlines that only caters to the Chinese, we were delayed on the return by a typhoon and missed our overseas connection and taken inland to a city called Chongqing where we were treat as mushrooms, kept in the dark, and fed fertilizer after being held on standby for a week at our own expense. We contact CheapOair and were forced to purchase 2 more tickets costing as much as we paid for the return tickets. We returned on the 3rd August after a nightmare in a city that no one speaks English and a rubbish airline. I would not let my dog travel on being Sichuan Airlines. Unfortunately, Cheapo Air has made no move to honour their insurance in 3 months and have now been given all the receipts for food and lodgings and they have all the ticket purchases but I keep being delayed and delayed.

The fellow that assisted me did a great job of answering all my questions and resolving the concern I had when I was trying to book online. We use CheapOair regularly to book our air travel!

Very efficient, friendly and helpful. Excellent service and agent was most helpful.

I canceled a flight for my wife and I to go see our son in South Carolina due to the impending hurricane Juaquin. I was told I had to pay a 50.00 per flight fee and I would be credited for the balance of 436.00 towards my next flight as long as it was the same trip. I agreed because we would go in 2 weeks after the hurricane. When I went to book my flight to SC a few days later they told me I had to pay $150.00 per flight charge to the airline which I said was crazy since we cancelled the flight due to a hurricane and did not want get stuck in SC so I could go to work the next Tuesday while the flight was Monday night in the middle of the flooding of SC. I don't even know if the flight left and we still got penalized due to a catastrophic event.

Customer Service were helpful. But I struggled a little on discounts. Have to pay for reserved seat???

I searched Nov 29 but was given a Dec 1 option. The date change was not obvious. I didn't realize until a pop up AFTER payment went through alerted me asking if I wanted to change it. I found this deceitful. You had my money, locking me into buying through you. My only option was to call from overseas at $2/min. Dion was WONDERFUL, working very hard to get me a decent flight. He is the only reason this is a 2* rating not 1*.

Great prices and customer service. Now great hotel deals. I use this site for all my travel needs. Private deals and last minute deals with unheard of prices. 5 star hotels for under a hundred a night all over the world.

Again, I want to thank your staff in supporting my travel arrangements. Their patience in dealing with my frustration in making changes was highly complimentary!

Good things about CheapOair - accommodating, easy to talk to on the phone, reliable, willing to go the extra mile for you. I will continue to use this airline and refer you to my friends.

Before I tried different Services. Since few times with CheapOair is now who I call to my frequent traveling reservations. Truly, they have been always right on with kindness, excellent Service. It has been a pleasure ever since.

Very friendly and help me pick an alternative flight that worked better for me and was very conscious of my financial requirements as well.

I purchased two tickets at advertised prices on website. I went back later to change the flight date because of family emergency. They wanted to charge an extra $400 per person to do so. They wouldn't waive charge or refund my ticket. I ended up waiting for 2 hours and got charged extra $800. CHEAPOAIR sucks.

The person I spoke to had limited English skills. I had to repeat almost all the responses to her questions several times. The booking process took almost 30 minutes instead of 10 minutes it should have taken.

I would like to say that I had the most outstanding experience yesterday from Representative Mitchell at CheapOAir. He was very patient, very proficient and very compassionate. I would like to advice anyone who is looking to book a ticket to India call CheapOAir and ask for Mitchell.

When I bought a ticket from London and back together via your website, CheapOAir only accepted my bank card for the return flight and left my outbound flight unconfirmed without informing me why. I then called CheapOAir, who informed me that while my outbound flight appeared to be unconfirmed, the confirmation number was simply the same number as my returning flights number, a fact that I later discovered was false. He did not inform me that the flight was indeed unconfirmed and that I did not have a booking. He also did not inform me why that flight was unconfirmed.

I didn't like it 'cause I use phone and had my pc same website and wouldn't give me price from website. Said couldn't give me price 'cause different money and only why I call was to book 2 tickets return same flight so me and soon to be wife could fly back together and sit beside each other.

Very satisfied. Would recommend you to anyone.

Both agents were fantastic... (1st agent made the booking and 2nd one made a change.) Very helpful and pleasant.

Booking was easy, and changing the return was easier. Customer service was superb. Waiting time was measured in seconds, and agents were professional, knowledgeable and courteous. Recommend with confidence.

There was a language barrier and we both had to repeat and spell out what we were saying, but we got through it. I wish I could've done it online, but couldn't.

I found a glitch in your page at the time of making a reservation. In there you ask for the name of an adult passenger and at the same time you demand the name for a senior passenger which makes the process very confusing. Thank you.

The Cheapoair agents I dealt with appeared very knowledgeable and handled the booking process very professionally. In fact they are the best in the business.

Very good. Will use CheapOair always.

I'm writing this review based on my negative experience with this company. Upon my research, this company is owned by Royal Scenic Holiday. I booked a flight for my sister and I from Toronto, Canada to Perth, Australia in February 2015 for a trip in December 2015. My sister had to cancel in August and therefore I made a call to CheapOair to process a refund (I paid $1796.73 for her ticket). Based on the changes, the company charged me $200 to cancel her flight as "I had made changes to my booking". Given the difference in time (5 months), Etihad Air (the given airline) is able to sell the seat. The refund I am told that was given was $1203.76 as sent in an email. A few days after that conversation, I was promised in an email 1100.

First off they are cheap because they are right out of India and you can barely understand a word they say. I paid for all the insurances and had to cancel my flight... They told me I have a credit of the amount spent on the tickets. I just called to book a flight and they charge you a 200 dollar penalty... What the F is that all about??? Why even offer the ticket price back when you're going to charge a ridiculous fee. I had a death in the family and offered to prove it and they said it didn't matter.. This company is run by a bunch of crooks! My sister just recently had a much worse experience than I. If you have to change anything with your flight they rake you over the coals. The guy quotes me a price that's 200 dollars more than the price I am looking at on my screen and they have the nerve to tell you that you're wrong. I will never use them again Bad business!!

I have used CheapOair in the past and I was happy with their service. However, the last time when I tried to book my flight through their website, the moment I was ready to pay my ticket all the cheap flights got sold out and I immediately received a call from their representative from the Department of Global Flight Fair trying to sell me a ticket in different currency and definitely more expensive. I was ready to buy the ticket when they put me on hold and told me in a while that the ticket is no longer available. Immediately after I finished the conversation, I received a second call from another representative trying again to sell me the same ticket. Those people over the phone were definitely playing with me and I got unsecured with the service of CheapOair. That was really bad experience with CheapOair that I have experienced and for sure I will no longer use their service.

I thought the website was very good and it found me a good price on my flight. The only problem I had was that there were two buttons to click on when I booked my flight. One was on the top of the flight details and the other was on the bottom. The one on the bottom was for another flight plan. I clicked on the wrong one and booked the wrong flight. I got it changed, but had to pay more for the new flight even though the details were identical. It is a little confusing when you are choosing the button to click on. I know I am not the only person this had happened to since my sister had the same thing happen to her. It would make it easier if there were more space between the bookings or a different color, or a dark line between them to differentiate between the two bookings. I had no problems with changing my reservations, and the rep was very nice and understanding, but he could not give me the same price I had before.

Service has been provided professionally, politely and thoughtfully. The agent was really great. Among other things, predicting your thoughts and concerns, and was making heartfelt suggestions, options in regards to our travel plans. Good job!

Had to change name on ticket because daughter in-law did not have id under married name. I was informed that prices had changed and that I had to pay $54.90 to change ticket, but would get a $30.00 refund. I had to call customer service 4 times before I got confirmation of name change. Prices had not changed still listed at same price. I could have saved booking direct through the airline. Live and learn.

I was billed twice for my plane ticket. While CheapOair representative is very friendly. He forwarded me to the billing department which is closed at that time. He did assure me that this is an easy fix and not to worry. Still you resolved at this time.

I needed to change my flight from 9/27 to 10/2. He did it with an alternate date of 9/29 at a reasonable extra pay which was not perfect but was the next best alternative. The gentleman, Kumar, was the ultimate in being courteous and very helpful. Thanks.

Great Customer Service. Very friendly and very professional.

I thought they were very friendly, but they made mistakes on my reservation. I originally had it booked at 15 dollars lower per person, seems they charged my credit card 2 times forcing the bank to decline the second charge, thinking fraud. When I got it straightened out it was too late, the price went up 15 more per person in a matter of hours. This was the only bad experience, they could have offered me free insurance to override the mistake, but no one offered anything.

10% expensive compared to carrier--my passenger did not get seat after paying money--you will know it at last time they do not refund child fee and reschedule fee even in the case passenger cannot have seat with airline. Lost $700 on $220 ticket. Even by seeing the company name you should be suspicious--what does it mean CheapOair, why it cannot be cheap air? They change online price if you call them. Never use this site, terrible experience. Most time they did not keep promise. Unable to do anything except wasting my time. Had to correct everything at the airport. If you are wondering if you want to use them, DON'T! RUN AWAY AND DON'T LOOK BACK. DEFINITELY NOT WORTH THE HASSLE!

THEY STOLE $200 FROM MY ACCOUNT!! I needed the ticket change. They charged me $200 (two hundred dollars) in addition to all other charges, LYING to me that this amount is collected by the Delta Airlines/Air France and that I must pay regardless the date. They used coercive methods - calling me on my personal phone asking for the money before the ticket expires. I didn't know I could call the airline directly. So I agreed, although very hesitantly to pay cause I thought I had no other choice.

I was very happy with my experience on CheapOair. The booking process was easy but I unfortunately I made a silly mistake, which I expected would be difficult to fix. I called them, I got through to their Indian call centre and they were very helpful. Straightforward, matter of fact and efficient in fixing my issue. Exceeded my expectations. Thank you.

In the early part of 2015 I submitted a review of the customer service I experienced while dealing with CheapOair. It was a terrible experience and I wrote it in the hopes of helping others avoid the aggravation and misery of dealing with this company. Briefly, I was in a disabled condition, using a cane/crutch, and in order to fly on an aircraft I needed an aisle seat. I was assured an aisle seat on each of the 4 connecting flights before paying. In advance of the flights I learned that aisle seats were not going to be made available to me. I immediately tried to cancel the arrangement and ran into every obstacle that could be thrown in my way. CheapOair can be very creative in frustrating you and keeping your money. My phone calls were put on truly indefinite hold, or transferred to different departments continuously... none of which could or would help me get the flights cancelled and refunded.

It took a couple of days to make all the resv. Emmet was good with me and when he said he would call me back at 6pm, he did it. We also emailed back and forth and that helped also. I am happy with the service. This was my first time using CheapOair.com. Thank you.

You know when airlines change their flight schedule? Happens all the time, right. Typically you get an email saying the flight has changed by a few minutes, you click 'accept' or 'confirm' or something and you're good to go. Not so with CheapOair. I have an international flight, which the airline changed by 30 minutes. I accepted the airline's new itinerary almost immediately. It's been 9 days now and still no confirmation. I have a booking, but no confirmed seat on the plane.

This was my first time to use CheapOair and it was really smooth. I have to leave a little earlier than I would have liked, but it's worth it to save significant cash. Only 1 stop with 1 plane change... minimal time between flights. I'm pleased and will likely use CheapOair in the future.

Somehow I was booked twice for same flight. Was promised a credit would be issued, immediately. So far two charges remain on my credit card!

He was very helpful and polite. It did not take long to get my air flight schedule.

Roud trip between SFO and IST. Excellent customer service.

Very happy with the service. So helpful, fast and friendly... Good prices, I highly recommend.

Your agents are helpful, polite, knowledgeable. It is great and EASY dealing with CheapOair and their people.

Bought a car in another state which required me to fly and drive back. First selected the flight I wanted with flexible dates for a great price. When I got confirmation from the airline the flight was not on a date I could travel. Switched from Friday night to Monday night. Called within the hour and made the changes to the tune of another 150.00. That or just forfeit the 230.00 already charged to my card. 2 days later the car dealer sends email saying the car won't be ready for pick up for another 10 days after my reservations. Called again, made changes and was charged another 50.00. So my 200.00 flight has turned into a 420.00 flight. To top it off the flight I ended up on was nearly totally booked. No "Free" seats left and had to pay an additional 39.00 for a place to sit. But hey, I get an extra 6" of leg room!

The reservation for the flight was a very good price and was not difficult to make. The reservation for Hotel was a little more difficult to use site and apply discount. One problem I had was understating the receipt for both after the request. When you make the reservation for each they say they are sending an email confirmation and in both cases I had to contact them by phone to send me my receipt. Also they then send too many messages advertising additional things.

Everything was great on the phone but the discount flight she couldn't find. But I didn't have the flight number either. I would like info alerts on discount flights to San Antonio and from there to Orlando and back only.

I started out booking late on a Friday evening my time. That was a long but good experience. Finishing at 4:00 A.M. my agent, Daron, made sure everything was right. The problem is that I didn't know the birthday of a friend that was traveling with my husband and myself. He said to call the next morning after I talked to her. I did & it was too late as the airline would not change it. So my agent, Deenholm, had to cancel that flight & I spent another 1 1/2 hours rebooking. I was working out of town & found out when I got back home to check my e-mail that for some reason that entire flight #30223643 has been cancelled. So that night I again was on the phone to rebook. Every time I did this the price went up. Although the agents were always very good at finding me the best possible price.

It is very confusing which is the boarding pass and the ticket.

Purchased tickets at advertised prices on website. Went back later to pick my seats and they wanted to charge an extra $29 per reservation to do so. This was not advertised on the site. They wouldn't waive charge nor refund my ticket.

CheapOair did an amazing job managing flights and connections. They were able to streamline the airlines processes better than the airlines themselves. Car rental was not as stellar. Prices varied at point of pick up. I think this is probably more about the car company than CheapOair. I will use them again.

The representative was very knowledgeable and courteous. I will definitely use and recommend your company.

Ana was helpful and courteous.

I had a nice experience with the 1st agent, Mark, on Sept. 19th, but had to call back next day & talked to 2 other agents. Really nice ladies (I think their names were Sabina & Kimberly). Sabina was able to send me an itinerary & when I realized that I didn't have assigned seating, called again & Kimberly was able to assign my seats for the round trip.

Ula girl is very attentive and friendly. But something happened and you take more money. Please, I need to reintegrate me the money overcharged on my card; the amount is $ 1,099.80. As soon possible, thanks. Please write when it does. Thank you.

Cancellation and rebooking - The agent was very helpful and the process was seamless.

Upon calling, my call was answered pretty quickly and I was given information by phone as well as email right away. The prices were in our budget and the Customer Service Representative was courteous. I was advised of trip insurance which I had already decided to buy and he assigned our seats. For a long flight, we 3 all want to be seated together. Everything was thorough on the call.

We booked a trip with CheapO. It was the first time we used them and overall the booking went well and we got a good price. The problem came when Cheapo charged my wife's credit card and they flagged the transaction as suspicious. The credit card company sent my wife an email to verify the charge -- but Cheapo called us at 3 AM to tell us their charge was rejected. Not so good. We got it all resolved though.

I was trying to book an airline ticket to Israel and CheapO had the cheapest price (of course)...cheaper than the airline for the same ticket. When I went to book, the system said it could not book my ticket and I immediately got a call from a sales rep in India trying to book me on a different flight. This happened to me several times from CheapO. It seems that they just post low prices on non-existent tickets so they can get traffic from Kayak and other sites. Once you try to book, they call you up and try to make the sale on a different flight. At the end of the day, they do not offer anything cheaper than anyone else. They just pretend to do so. Also once you give them your email address, they immediately start to send you tons of spam mail claiming that prices went down, but these emails are not true.

I booked two flight tickets from Atlanta to Kathmandu through CheapOair. Then I had to cancel the flights due to the earthquakes in Nepal. The flights were with Qatar Airways. Qatar Airways even issued an advisory online saying that they would refund in full for the tickets booked for the time period of April 25 to July 31, 2015.

Since I could not get the right info online, I phoned and I got a gentleman who helped me promptly and was very helpful. I was finished within 20 minutes. Thank you very much.

Never use this site - terrible experience. Booked flights conflicting with each other. Phoned customer service multiple times. Unable to do anything except wasting my time. Had to correct everything at the airport. If you are wondering if you want to use them, DON'T! RUN AWAY AND DON'T LOOK BACK. DEFINITELY NOT WORTH THE HASSLE!

Had to request a change from an early A.M departure to midday on a (special ticket). The representative was so polite and very understanding. After the change and confirmation of the changes it went so smooth, I left thinking was I dreaming.

I made a mistake when booking a ticket online and ended up having to cancel and rebook my ticket. I was assured that my credit card would be credited for the first ticket. It's been a week with almost daily calls, and I still haven't received my refund! I've just been told to call back on Monday after a week! While everyone has been very nice, their system is so archaic. Each time I've called, I've been transferred to 2 or 3 people. After having to go through the whole issue with each person, I've spent hours on the phone with CheapOAir.

Verden was very helpful and patient. I have booked before with CheapOair. I hope my flight compares to the booking process.

I booked air tickets for 3 on CheapOair on August 10 for travel the end of August. We decided to travel to a different destination, so I booked a flight with another site and immediately called CHEAPOAIR to cancel our reservations. This was approximately 2 hours after booking. I was assured a full refund, and I have an email confirming. It is now 6 weeks later, and I have no refund. I was on hold for 45 minutes today, finally spoke to a supervisor, and was told he would research it and call me back. Terrible customer service.

I tried to complete my booking online but was not able to. I therefore used the telephone number given and managed to speak to a nice man in New Delhi who completed my booking satisfactorily.

Not happy with the additional $361.00 on top of a $525.00 ticket, that was changed for medical reasons. I live on a fixed income, this try is necessary.

The young man that helped me was very helpful and got me the flight change I needed to make. When I asked him to slow down his speech he was very kind to do so as I have a hearing problem. This is the first time I have used this service and found it good.

My wife and I booked a flight with this company for $800 round trip to Washington state. Because of illness we had to cancel. When we tried to rebook we were charged an "airline penalty" of $200 per ticket "plus fare difference". The "fare difference" was $315.15 per ticket. We were told this was "non-transferable" and "non-refundable". Needless to say we lost all of our money, and very disappointed that a company could take advantage of senior citizens or anyone like that.

I was interested in the "phone" special fares. When I called the agent was very helpful and located a reasonable fare and schedule for me.

CheapOair service is ok until you have a problem and need to change something. After completing my booking for a flight where I accepted a return date other than the one I wanted, being told there were no other options. Immediately I started getting emails with popups asking if I wanted to change my flights to my original requested date. Using their call in number (not free from New Zealand) I was put on hold for lengthy periods and then cut off on two calls, with no call back, despite them asking for my number "in case we're cut off." The call centre service yesterday was irresponsible, thoughtless, unprofessional, and demonstrated no concern for the needs of the customer.

Then I booked with your firm for Dallas next week. I would absolutely recommend your firm to anyone. I love talking to your reps the phone. They always come through.

Booked 2 ways flight from Toronto to Edmonton and back on Air Canada and in about 24 hr I found a cheaper price in their own website "with WestJet" and they declined to give me a refund. The Excuse: The airline and the timings needs to be the same!!!

Got great airfares and excellent customer service! I booked a round trip and needed to speak to a customer service rep.

I've booked international flights with CheapOair online and via phone, and the experience has always been quick, easy, and effective. Of course, fares were inexpensive too, but more importantly with international travel, I have confidence that my arrangements are secure and confirmed. I will continue to use CheapOair for my travel arrangements and will recommend to my colleagues.

I made reservation with your agent Warden (sp??) Sept. 13th for a round trip ticket from Ft. Lauderdale, FL to New Bern, NC. He was very efficient but couldn't book my seating. Then, and told me if I chose to go online for my seating, there would be an additional charge. Next day I talked to agent, Ikicia (sp??), and she was extra helpful by booking my seats. In fact, she was extremely courteous.

I was helped greatly by the last girl I spoke to, out of 3 girls.

The service was excellent, he helped me in getting the best deal according to my requirement in brief time and with accuracy. I would certainly recommend my friends & whoever asks about your service. Thanks.

I am extremely distressed with the service I have received from CheapOair. When I bought costly international tickets from them there was only one space to complete my daughter's surname, so I put just one. As my daughter has dual nationalities her passport uses two surnames. I contacted CheapOair directly to make the modification. I kept following up with them until they said "No, this isn't our problem, it's the airline's."

Very pleased with the attention I received booking my trip to NH. Very important that I make this trip because of serious illness in the family. My thanks to all!

I was not able to make the booking online so I called and the customer service rep was able to get me a better rate than what I saw. I had my reservation in less than 10 minutes. Will definitely keep using your website and already recommended it to friends and family.

False advertising of rates of flights online. Website will say 4 seats left but will offer an alternative flight 300 more expensive because it "just sold out". This flight had been advertised since 10am today on Skyscanner and on the CheapOair website. Each attempt resulted in the same. When I contacted their customer service at 10pm this evening, was initially quoted the same low price... Once all details were given I was told "oh sorry it just sold out" and was offered the flight 300 dollars dearer. Dodgy and waste of my time.

I was very pleased with the help the representative gave me.

The agent was helpful, always checking if the booking made is fitting to our schedule and Airline preferred. He is accommodating changes. Professional behavior. I will use your service in the future and recommend it to friends.

The booking agent was very professional. Everything was on point. There is nothing more to add. If any questions surface in the near future, I will keep you posted.

I have used CheapOair several times in the past year and found the site to have very easy navigation, with low prices (of course). I have recommended it to my family and colleagues and will continue to do so.

I was treated very well by CheapOair. They went the extra mile for me... Very nice and professional people.

The person was very nice and helpful. My only problem is that I asked for a direct flight. When I got the e-mail it said it makes one stop going and coming but I can live with that. I asked for a wheelchair to help me to the gates but I had to do it.

I was actually left speechless by the service I got. I went online and tried to book a last minute flight due to a death in the family. When I tried to complete the transaction I was unable to as the fare was no longer available. Literally within 60 seconds my phone rang and it was CheapOair calling to assist me. They got me on a different flight that was almost the same fare. The kindness and professionalism the rep showed me was exceptional!!

I had called earlier this morning after changing my reservation for the second time. This ticket has already cost me double to what I paid for it but had no choice. I called earlier this morning to get seat assignments and got it including getting vegetarian meals. It was a pleasure to talk to the lady, she was very helpful. I went to get the seats printed from my itinerary and the seats were not there nor the meal.

Excellent service. Changed my booking order. Thank you so much.

Excellent customer service.

I purchased a ticket quoted for $2571.42 but was charged $2608.14 on the credit card. I went to call CheapOAir but couldn't find a phone number that would work. (Most of the contact number web pages aren't working, and the one number I did get was invalid.) I used a promo code, so the discount should have automatically been counted, charging the $2571.42 amount. Not only that, but the $40 rebate offer link on the booking confirmation gives me a number I can't reach as well. Lastly, I requested aisle seats as I have overnight flights. It appeared to give them to me until I booked. Then it showed me having all window seats, the very thing I wanted to avoid. I suppose I should only give one star, but I'm not the angry type. Be glad.

It was great to be able to talk directly to someone who was very helpful. Every flight numbers and times were presented to me very well as to what times each flight would be and also on the return flights. I think the agent I talked to was very helpful and it all went to my email. Thank you.

I was trying to book a flight to St. Croix around Christmas and the flight plan was unavailable. I got a call from CheapOair (Ula) and she helped me to book an even better flight. I am very happy and pleased with the service I received.

CheapOair keeps giving me a hard time, excuses and delaying the refund of my ticket. The flight was canceled by the airline due to mechanical issues with the plane, and they advise that ticket was fully refundable, to request refund to my agency. Please advise.

The customer care service staff was nice enough to answer all my questions and assist me in purchasing the tickets and insurance. I encourage people to call for booking because most of the online price changes as you fill out your information upon booking.

As longest we have reasonable ticket price, we will buy only from your agency.

The person that I spoke too was very nice & explaining & answering all my questions. Samuel was great. Thank you for hiring him.

They have been very helpful in making my reservations for travel between SFO, CA, and New Delhi, India. However, there were two things for which we have to call them back. Our request for specific meals was not correctly reported on the ticket. This was later corrected after reminding the error. I feel that passengers should not pay for seat selection. Other than these two items we have no problems with the service we received. In future, definitely we shall first consider this outfit for our travel needs and may suggest to others.

Did not reveal that there was a fee charged that resulted in them being the most expensive site to purchase a ticket. Said a flight was not available when it actually was which resulted in a flight being booked out of desperation. Upon discovering inaccurate info & booking the originally desired flight resulted in a $200.00 fee by CheapOAir. Without question the worst travel site we have dealt with in 30 years. Employees poorly trained & hard to understand maybe because they're in India.

Fast, friendly service and good price for our flight.

I will know more about CheapOair after we complete our flight. At this time the person I dealt with was very competent and handled my requests with knowledge.

After purchasing tickets online I realized the dates wouldn't work. I called for assistance and Sid was able to quickly help me change my flight! Whew!

I have a credit from booking number ** for $257.20 and don't understand why it is not taken off the price of this flight. I paid $329.15 and if you subtract the $257.20 I would only owe $71.95. Thank You.

My wonderful helper Marcel. He resolved my problem. Was intelligent, helpful, and polite. Now I have my booking in order.

A few times we have had a situation when we had to postpone the date of our flight, and the employees of Cheapoair.com always helped us during an emergency.

Complication: I reserved my seats, I thought. A confirmation appeared on my computer screen. When verifying w/ the airlines, none were shown as being made. They made them. If I would have assumed; it would not have been a good situation. But maybe your representatives could mentioned that verifying should be done. All the duplicate "paperwork" emails I received was complicated for me to work through. I have no "formal" complaints though and the representatives seemed to have their duties down pat.

Very impressed with the customer service on the 800 number and help with booking.

I booked this flight for October but (about three hours later) I found that the flight was a PM flight and I meant to book an AM flight for that date. I saw on the bottom of your page that flights could be changed within 24 hours for a small fee. I called immediately and learned after the flight had been changed that I was being charged $50. I do not consider that a small fee. Apparently I could have done it myself for no additional cost.

Air fares, rental car & hotels - I have been saving some time and money using this page.

Thank you for being so helpful and fast with helping me book my flights.

I am confused about my rental cars. When I add a rental car I don't see an individual confirmation therefore I am not sure if it was confirmed. I received several error messages stated I have duplicate bookings. Presently I don't know what rental cars I have booked.

The guy that made the changes that I needed was awesome. My brother in California is dying. Purchasing tickets is new for me. I had a horrible flight I purchased. The guy on the phone fixed everything. He should be given a big bonus. Especially dealing with me in my state of mind!

My name was spelled wrong on the ticket and the agent couldn't understand what I was trying to tell him. After calling back to correct it, I was told the first agent had told me to call within 24-48 hours to correct it. This did not happen. Neither agent understood English well enough to know what I was trying to tell them.

This year my wife and I booked a trip to Italy. I went to the many websites to find the best ticket price. When trying book a particular ticket on CheapOair I had problems making the purchase as it seemed the choice I wanted was unavailable... Well they called me directly about 3 minutes later and helped me book an ideal itinerary for a really good price! I was even able to specify preferred airports for connecting flights to avoid airports that I really hate. It was one of the most pleasant airline travel booking experiences I have had in quite some time.

Booked the flight from Brisbane to Tunisia. On same day I was flying went to the airport and found that my ticket was cancelled. Thinking it is a scam of some sort, I have now cancelled my credit card and have to wait nearly a week for new card. Not too happy.

Due to hurricane that hit Cabo San Lucas Sept 2014, my husband and I had to re-book our American Airline Ticket since the resort was badly damaged & were usable to use the October 2014 airline tickets. We had a balance of about $1100.00 to use after each ticket was charged $75.00 penalty. We rescheduled another trip for this year (2015) in August before we lost the $1100.00. BUT CheapOair charged another $388.50 to re-book ticket. Then when we get to LAX American Airlines charge us another $164.25 for the re-booking. Total charges for this trip was $1652.75. Cheapo representative said $75.00 each was the only charge we had to pay since the airport in Cabo was closed. They need to tell us upfront all the charges that will be incurred after a re-booking. I feel $388.50 was just too much to charge as a penalty.

When I called about my plans for this trip I found my calls went through right away, the people I talked to were very helpful and friendly. The website was easy to use, and the emails enabled me to get my booking details, check-in, and boarding passes so easily. They sent the reminder for me!!

I was going through several trip reservations (Air-hotels-rentals) for a trip between NY and CA, in which there were twice sudden needs to change reservations. In the original and first redo I used Priceline.com. The reservations were easily made, the savings comparable to other sites but when I tried to reschedule and make adjustments, there was no alternative given but to take a 100% loss on first reservation especially irksome with reference to a motel booking (where I would have thought I was doing them a favor by offering to pay a cancellation fee, while giving them the option to resell the room). No go. Full loss.

I was looking for cheap airfare, found the website and loved the prices. Customer service was excellent. I had some problems with the website but was answered by personal rep... professional and knew what I wanted. Then I went to online to look for a cheap car rental... came back to CheapOair. They had one wanted and a fair price. Not sure if it was the cheapest, but it was what I wanted and it beat the competitors' prices by far. Would recommend this company to my friends and will use them the next time I travel.

Spirit airlines is the worst possible airline available. Trip had a layover of 24 hours due to a hurricane in the Caribbean, no vouchers for food or hotel was provided. Then CHEAPOAIR REPRESENTATIVE hung up twice while we were on the phone trying to figure out what was our benefits. We explained the situation twice and no help was offered. We were told they are just the travel agency. Then we tried to reach the supervisor and was on hold for 30 minutes. SPIRIT AIRLINES IS THE WORST COMPANY!!!

A computer glitch caused an error in the date of return. Originally I chose and selected to return on Aug 31, 2015 but when the itinerary printed it showed September 1, 2015. After printing my itinerary and noticing the computer error I had to reschedule a return that cost me $249. I am a good and return customer and I am asking for a refund on this reschedule.

I booked the flight for myself and the results said to hurry, only 2 seats left. Then I wanted to see how much it would cost to bring 3 others with me. All of a sudden there are 5 seats remaining for the same flights. Don't believe what it tells you, other than the great prices.

I called and spoke with an agent Zenia regarding this booking number. I made it perfectly clear that I wanted 1st class or business for the flights I wanted. I use CheapOair quite often and always fly 1st class. I didn't notice when I printed the itinerary that she did not book 1st or business class on some of the flights. This error cost me over $400 more per ticket to correct. In the future I will now check with other companies when I book a flight!

Was quoted a price is $500.30 and was charged $561.03. But I was desperate for the flight and my girlfriend had no choice due to my son's wedding on 9/5/2015. As long as everything else runs smoothly I guess I have nothing else to say. I promise to let you know after my trip.

My fiancé and I were scheduled to fly out Monday for our baby shower with my family in PA. With an approaching hurricane scheduled to hit our area of FL that day, we decided it would be better to change our flights to leave a little earlier. I had purchased the flight protection due to my pregnancy in case anything were to happen. Thinking this may cover the change in flights I called to speak to someone to confirm this. Spoke to what I thought was a very nice man that assured me we could file a claim and it would be cheaper to purchase a new ticket with him over the phone rather than switch the flights through American Airline. I don't own a major credit card and my fiancé was at work, so the flight he said was $498 I was going to put on my bank card (our original flights were $525). Later in the call asking to verify payment after adding protection to these flights, he gives me a price of almost $1000!

The customer service representative was very patient and accurate in getting my data correctly. The process was quick and easy.

I was pleased to be able to find the lowest ticket for my date of travel. I experienced some difficulties online trying to book the reservation until I called the customer service center for an agent. The agent was able to assist me in obtaining the exact reservation I wanted. Sometimes if you log off the site you may lose that reservation but I stayed on the site while speaking with the agent until my reservation was booked. The agent was pleasant, patient and professional; great customer service skills. Thank you.

My interaction with customer service was pleasant and positive. My first time using the service, normally I used AAA. I spoke to 2 different customer service representatives, each very helpful and cordial.

Our daughter used our credit card to book a flight through CheapOair. We had previously used the same credit card to book flights for our son. CheapOair switched my daughter's ticket to my son's name. Our mistake was not looking at the confirmation email. But why would CheapOair do this? Is it because they know the ticket can't be used? They charged us a $50.00 cancellation fee and said we would get a credit that my son could use but when we got the email confirming this, this was also a $200.00 re-booking fee. Shame on CheapOair! Use anyone but them. They are obviously now operated by scoundrels!

Service was excellent with good follow-up. All service providers were very helpful. As a retiree, I value the helpfulness of CheapOair to make it possible for me to travel. I will recommend CheapOair to friends and relatives who may not be aware of your service. Thank you.

There was no way for me to change the name for the split payment online for the second traveler. I promptly received a call to add the additional name to accept the second half of the payment with no change in the prices or reservations.

I scheduled with an incorrect return date and I immediately called customer support and the nicest person seemed inter.

Leaving St. Thomas airport, they had not remembered my assistance and after standing in line for about 45 minutes, they sat me down in a wheelchair until they checked in all other passengers, then took me through customs and there was no time for me to get food or purchase my gifts of liquor before being wheeled out on the tarmac to be boarded on the plane! The JetBlue airlines did an excellent job at San Juan and in Orlando to make the flight much more enjoyable despite the delays in flight.

Arriving at CHS two hours before departure, I saw a direct flight that had a seat for me, so I changed flights. I went to the counter of my original flight, as a courtesy, to let them know I would not be flying with them. I HAD NO IDEA THAT THIS WOULD AUTOMATICALLY CANCEL MY RETURN FLIGHT HOME! This is important to know. So, basically I paid for nothing. Lost my money and trip home and had to rebook a one way back home to CHS.

Our sons are working with you since a couple of years. At last they gave us your website!!!!!! We did our first booking with you and once paid we realized we did not choose the right airport in Paris (we had to change with a bus between Orly and CDG). We immediately called the assistance and had the changes done in a few minutes with a minimal fee. That was a first great satisfactory experience! We were just surprised to have to pay for the seatings.... That was unexpected.

I booked a flight from LAX to JFK. I got a flight instead from Ontario to LaGuardia airport. I am not aware that the search engine gave me an alternate search. I assumed that it still had the preferred airport I chose as does Kayak and Cheaptickets.com. Anyways I booked 2 flights and I realized after work when I read the confirmation email that my flight departed from Ontario to LaGuardia instead of what I initially searched. Long story short I called back as soon as I read the email, approx. a couple hours after an employee of CheapOair.com Tristian employee code #** so called assisted me. Well he was the most disrespectful rep I have ever came across.

The service was good in helping me get my flight booked.

We had to rebook flights (no insurance available) for a standard fee and rebook a flight one month later. The agent failed to process the booking with American Airlines. As a consequence, there were no boarding passes available one day before the flight. When I called the first time, I was told that the agent could not find the booking, after giving him my CheapOair confirmation and the American Airlines confirmation letters. After 4 phone calls over 3 hours (most of it on hold), I spoke to a supervisor who discovered the error and tried to book another flight. After insisting that I wanted that flight, he finally got back to me and assured that the ticket had been obtained. Still, no boarding passes were available.

It was easy to check in and plane change was ok. I did have to find someone to help me to my next flight. I would say the men sitting at the United counter in Houston were some grumpy old men that did not want to help. I just flagged someone down.

I enjoyed booking my travels with CheapOair - it was an amazing experience. They alerted me when it was time and the booking agent was wonderful. Overall my experience was great - no complaints.

Yesterday, I tried to book a ticket from Tel Aviv to Montreal via Air France with CheapOair. The fare on the web was $851.00. Every time I put in the information, I was told that this fare is not available. I kept going down the list, with each ticket becoming more and more expensive and I was still told that this fare is unavailable. I finally called and spoke to an agent, who managed to book the ticket for me at $978.66 by applying some bonuses. While not terribly pleased, it was still better than what I was able to do by myself online.

Incredibly bad service. I purchase a ticket from CheapOair, however for various of reasons I needed to cancel the ticket, although I was aware that the ticket is not refundable. I decided to call and ask just in case if there is any way to get a refund. To my surprise the representative told me that it is possible for the ticket to be refunded, but it will cost me 300$ cancellation fee. I asked several times "Are you going to refund me the full amount of 3300?" and the representative said "Yes". I agreed paid the 300$ cancellation fee.

I was very happy with the ease of booking and also the helpfulness of the people I talked to when I had to make some changes to my ticket. Much better experience than what I've had with other booking sites.

Made a booking from San Francisco to Port of Spain and needed to change to the day before. At first I was told there would be no fee, since I was within the 24 hour window but still ended up being charged $85. On my prior transaction, I was charged $26 and I am unsure why? Please clarify. Thank you.

Very happy. I'll recommended to people.

Reservation - They were very helpful. Thanks.

I was using the website to book a trip to Cancun. I was frustrated and left the site when the flight I had settled on increased in price by over $100. I was immediately called by a Cheapoair agent who fixed me up on a flight at a price close to what I had originally intended paying. When booking my hotel I inadvertently booked 9 days when I intended only 2. I panicked and called Cheapoair, where I encountered an exceedingly polite young lady who calmed my fears, corrected my mistake, and got my hotel rooms for half the price I expected. Needless to say I am well satisfied with Cheapoair.

We booked 2 tickets roundtrip LAX/BOM/LAX in July for travel 12/31/15, only to learn a couple of weeks later that our tour operator made a mistake in the itinerary and we needed to change our return flight. We spent at least 5 hours on the phone with multiple customer service agents in India, each stating different facts, promises to get us a call back from a supervisor (that never came), referring us to the airline for changes, being referred back to CheapOair by the airline, and now after 8 days, still no resolution. Agents give their names and say they can be called back, but when you try, no one can ever find them. You're asked for their operator number (which they never provide), and then when you ask the operator asking for the other's operator number, you're told they change everyday, so have zero value.

They were very professional in helping me out. I asked and we did exactly what I said. Just keep up with the good work. You are doing well by me!!!

The website has a price from PDX to Tokyo for $785. I called because the website says the price is no longer valid. When I call they quote me ~$1400. When I complain about the misleading info, they offer $150 off the $1400 as a special deal...

I am very pleased with this arrangement for trip to RI. We have had a death in the family and want to be there for my sister. Three tickets hopefully will be in the mail.

Fast and a good experience. However I must say that I wanted the flight on one card and the travel insurance on another card. This was sorted out to my satisfaction. Highly recommend them.

My experience was exceptional. The representative was friendly, polite and helped me find flights within a short time. Also, my wait to speak to a live person was very short, which I appreciated. And the follow up flight confirmation was sent to my inbox before I ended the call. Nice customer service!

Everyone that I dealt with (Maynard & Wilfred) were extremely helpful and patient and efficient..

I have been helped changing reservation dates.

After my mistake was corrected in two attempts; overall satisfaction seems encouraging. Thank you, one and all!

I was absolutely happy with my service - sorry I don't remember his name but the individual who made my booking was professional, knowledgeable and did an excellent job.

WARNING... DO NOT PURCHASE RESERVATIONS THROUGH CHEAPO-AIR. I purchased 2 flight tickets and hotel reservations. 2 days later I needed to cancel the reservations. The customer service representative (India based no less) states the tickets is non-refundable. However, Cheapo-Air advertises on their website, that there are no cancellation charges. This is nothing less than FRAUD. Cheapo-Air is selling reservations under fraudulent contracts. I'm out $3000 because of using Cheapo-Air.

I made a reservation. The next day they called me to confirm it. Later the same day they sent me an email and called me again to say the reservation was cancelled because the fare went up. He asked me to pay around 250 extra to keep my reservation. I refused so I went online and as I was speaking to him I made my reservation again for only 15 bucks and now I am crossing my fingers that tomorrow they will not play with me again.

Will use again!

I have to tell you that your customer service it's courteous educate and try their best to accommodate me with the best flights. Thank you very much.

Overcharged me $174.59 for a no show hotel booking they made for May 30 that their rebooked airline tickets caused me to miss. I was unable to cancel since I was on the tarmac in Charlotte with a delay. Same hotel charged me $264 for the TWO night stay for (May 31-June 1) I did have there. Their conclusion is that I need to contact the insurance I purchased.

My experience was just great. Agent was helpful. Got me my flights even at a lower price. Will use again.