CheapOair Reviews

I got more help than I expected. Wonderful experience. I felt the concern about me as a client. Excellent service.

I am really happy with the service that I had. It was so complete and clear, all the info. Thank you!

This trip is something I have been waiting to do for a very long time. Although I was afraid of using a third party booking, that fear disappeared after I called and received such wonderful assistance from the customer service rep. Would could have turned into a nightmare, turned out just as I have always planned.

I had a computer crash and lost the tickets I had booked in October for December. I started a chat with CheapOair and with very little information, the operator found my ticket and forwarded it to me under 2 minutes. Thank you.

Yes the ticket price is cheaper BUT they don't tell you that they charge for seats. I had to add between 35-100 per person if I wanted to pick my seats and I am not referring to more legroom. I am talking about just a regular seat. I called CheapOair and they said that's the policy. If I don't want to pay then I will be assigned a seat right before the flight and they don't promise it will be next to my husband so guess what? I had to add almost 200$ for round trip. Cheap but not really. I am disappointed.

Stay Clear! You Have Been Warned! This is not a business, but a very sophisticated way of cheating people. It's a SCAM!!! I'm an advocate for following the rules, showing professionalism, and being courteous. This company has no customer service. When I found this site I was very happy, to say the least. It was a bit pricier than I had anticipated, but I book the flight anyway. "Stupid me". I should have listen to my instincts, stay away! No refunds, No Cancellations, No Changes! Hint: Don't BUY!

Your customer service rep was very helpful in changing my flight Airports in the Dominican Republic from PUJ to POP.

I was booking airline round trip tickets from Toronto, Canada to Clearwater, Florida for my wife and myself with different return dates. Since there were only three tickets available at $256.30 and booking at different return date necessitated separate bookings I contacted CheapOair and requested if they could assist me in booking. I got a person by the name of Elliot ** online. When I explained my concern of not being able to book the tickets with different return date in one attempt, he said he could help me and book the tickets for me. When he quoted the price of the tickets at $296.25 each, I asked him why the price was $40. higher than the price listed at their website? Was the increase for his services? He said no, the price changes as the tickets are sold and the current price was $296.25.

Very much disappointed with your service. Will not recommend to anyone in the future.

On Nov 25, 2015 I had booked tickets online for 3 of my staff to meet me in India from Vancouver. CheapoAir had provided through the itinerary entailed a 23 hour stopover in China. Since myself and team were not sure about the layover in China if we could leave the airport or not, we spoke with CheapoAir to ask what the conditions were. They insisted that there would be no problem to travel through China en route to India with a temporary 24 hour transit visa, since the CheapOair itinerary was just shy of 24 hours layover.

One month before my flight to the USA for Christmas they email me and tell me they are changing my flights, and do I accept? I accept as it seems I have no choice. One week later still no confirmation. Then I call up and the agent books a flight that arrives 12:40 AM when my original flight landed 9:00 PM, and he didn't even mention that! I have rung customer service twice since then and am told I can get on a flight that will get me in 10:00 PM and "someone will contact me within 24-28 hours" but nobody ever contacts me. Still no confirmation and I fly out in less than two weeks. This company is terrible. Never booking with them again and will write similar reviews on other sites unless this can be remedied very quickly!

According to my bank statement, I was charged twice for "breakdown". The first was $45.20 of which was quoted in the total price of ticket $484.20. I received another charge of $14.95 more which would bring the total cost of ticket to $497.15. Why the discrepancy?

At first I had difficulty trying to book a flight online as the seats were taken by the time I tried to secure them. Then I received a phone call from CheapOAir and the lady worked diligently to find me a suitable flight. In the end, she found me better arrangements than I saw online and for just a little more cost. Her persistence paid off.

First time I ever booked online, and it was a very easy process. I was very pleased with the fare, and thought it would be much higher being so close to the Christmas holiday. Highly recommend!

Good Agent. Was proficient in helping and finding my flights.

My time booking my travel was very enjoyable. Agent was very knowledgeable.

The company CheapOair sold me a ticket (reservation number **), Dallas-Buenos Aires with 2 transfers (one in Rio and the other in Sao Paolo) where as an American citizen I needed to have a visa (requirement that was never mentioned in the reservation) and which was a BIG PROBLEM considering that as an American I could not enter Brasil without a Visa. The lack of professionalism of this company is outrageous and I will never purchase a ticket ever again and will make certain that all Americans know that you are the worst company ever.

Very pleasant experience!

The trip was well worth the price. I'll fly with Spirit again.

I was trying to book a flight for a close family associate and kept trying for the least expensive flight but had to change to dates and time because of inability on the UK end to have the person gotten from the airport. I guess it was a flag to someone watching over the Internet and I was called by a booking agent. I was very angry at the time because I had tried to book a flight through another website and they gave me a very difficult time and I lost a very good deal. I will say I did not get as good a deal financially but the person assisting me was very kind and patient and helped me gain my composure. It was a good feeling to not say something inappropriate to the person who is basically "just the messenger". Thank you young man. I was able to go to sleep peacefully!

The young that made the reservations for me was very patient with me, very polite and very helpful. Thank him very much. We need more of him. Thank you again young man. Sorry I cannot remember your name.

I travel several times a week. I can always count on CheapOair. They are professional, patient and friendly with any questions and challenging flights I might have. They always having a solution and use my promo codes!

The customer service agent was friendly, knowledgeable, and helpful. That is what every customer expects from customer service. Kudos.

Your agent was superb in changing my itinerary. I made a mistake and he corrected it. In the future I will be dealing only with you.

Nice and helpful.

I booked an flight through CheapOair recently. All this was done online so I expected once I received a booking confirmation from them that I had the flight booked. I noticed my card wasn't charged and followed up. When you phone you get passed around like a ball, the flight was never booked by CheapOair then they tried to rub off another flight to me in the hopes of resolving the complaint that made matters worse. They gave me a rubbish excuse that they still needed to speak to my bank and cardholder before charging the flight, why then have an online payment portal? Poor service, dishonest consultants and will never use them again nor refer people.

I have been on the line with these guys for 2 hours because my flight got cancelled. So lets back track. On Sunday I get an email informing me one of my flight have been cancelled and to acknowledge I have received the email and to accept a refund. That would be great if a) that was the only flight I had (I have another connecting flight) and b) if I wasn't on a deadline to be elsewhere. I call in, only to be informed the department that deals with flight changes is closed on sundays (funny since airlines operate and change flights around the schedule, you would think they would keep their phone lines open 24/7 as well). I kept calling different departments until I finally reached a department that was answer by a human rather than a machine. He said he will call the airline to see what is going on and they will call me back within 24-48 hours. Come Wednesday no one has called me back. I call in very irritated at this point as my call flight is in a week.

My father was taken ill in the UK. The advisor was very accommodating and she got me the best deal which in fact saved me $600. It took all the stress out of the situ. Thank you.

I just want to thank the professionalism of your staff. The way my bookings were handled show I got to the right place at the right time. I would recommend anyone to deal with you guys. Hopefully when I have to travel soon I will be dealing with you again; no doubts and without questions!!!!

The service given by the agent was outstanding and encouraged us to continue with the booking, as this was our first experience. THIS IS VITAL. I think his name is Jonathan **. He has PR qualities rare in the business world. The price was the second consideration.

I need to buy a ticket so I found a very affordable one. Input all my information and credit card # just to get a response these particular flight was already taken at the price advertised. I try 2 more times and same thing happen, so I decided to call. The agent was very professional and helpful. He even told me "we have to do this fast, is the last ticket for this price." He succeed and help me to get it. The price for the one online was $137. When I called the nice agent gave a flight for $166.55. Still good but there is a glitch in the internet, it needs to get fix. I'm very grateful for the help this gentleman gave to me, really good person.

Despite numerous emails from the very start of my trip away in early October until now I still have no answers from CheapOair! I booked a car with you to collect at the airport with Ace Car Hire ref ** and booking reference **. This car hire company is not in the airport as described. Despite numerous emails and CheapOair saying you were investigating, I have had no real response! This is really bad, bad service

I found a flight for which I'd been looking. It was a "phone call" deal only. I called and was told it no longer existed! I had JUST brought it up! Also, the CMONDAY coupon that was to save me $50, I was told was only if I bought 5 or more tickets! I felt like I had been sucked in and I fell for it.

Ruben helped me rebook my granddaughter's flight. He was courteous and kind. He helped me get the best flights for her to get home for Christmas. I was very pleased with his help.

I booked two tickets from Newark to Calgary. But CheapOair given me price 409$*2=810$. Same flights on Expedia.com price is 42$ less. It is just 367$*2=737$. CheapOair make fool to end users. When I called to customer care, they didn't response me good. Worst site for flight booking. They beat and advertise for cheap flight price but this is big different.

CheapOAir is pretty rad. I was looking for a low-prices ticket online all day for a few days until I found this site. Really easy to use. Met all of my specifications. And the most affordable one I found. I even had to change to date of my return flight, but their customer service people were so helpful that it was a breeze. Super hassle-free. I normally wouldn't recommend anything with "cheap" in the name, but this place is actually pretty awesome.

We have used CheapOair on many occasions... and have been very satisfied. I usually use the computer however on this occasion I place a call and talked to Dolph. He was very helpful and gave me some good options. We were very satisfied with the results and the itinerary.

I realized after I had booked that I was going to the wrong airport. I called right away and got it changed. Wasn't happy about the fee but I really needed to get to the right airport. Customer service was outstanding.

I booked a trip on a Tuesday night, 3:15AM. The next morning the airline moved the flight from 2pm back to 9am. We are getting off a cruise ship 50 miles away and could not make the earlier flight. The CSR at Cheap O Air finally agreed to totally refund our Airfare and Travel Protection money. The Airline was at fault, not me. And the booking agent and I had some difficulty getting this understood. All is well now.

I had booked a one way ticket to Manila, Philippines on October 29th for November, 13th to be reunited with my, soon to be fiancee, Andrea. To my surprise ten minutes before boarding, I was told I'd not be allowed to fly unless I had a return ticket as required by the Philippine Government. The airline was willing to sell me a ticket on the spot for $1000.00, which I could not afford at the time. I notified CheapOAir and was told that I would have to file a claim through the insurance that I had purchased, which would take around two weeks to process. I requested that CheapOAir credit the price of the flight until the insurance could process the claim, so that I may spend quality time with Andrea. They told me that it would have to be processed through the insurance I purchased, Trip Mate.

My booking experience with this company was awful. I booked my flights, chose and paid extra for my seats. When I went to do online check in for my return flight home all my seat assignments were gone, I had to pay again for seats on first flight, and was separated from my wife on the second flight.

This is all about Service, Quality and Price. In my recent experience I have received Excellent Service, Quality and Price. I highly recommend your agency to all my friend and colleagues. "Keep up the Excellent Work." You are A+ Five Stars.

After booking ask for money to sign seat number. Lied about rent car that it has navigation system and you are covered with insurance. It was very cheap rent car company. Gave us new but very low grade car. I was told it will Toyota or similar. I will not recommend to anyone ever as well as I will never use your service. Rent car were looking for smallest scratch which is not visible.

Book your flight directly from an airline's website. Cheapoair will charge you extra for every little thing they can think of. I found out I could have saved about $100 if I had booked my flight directly from the airline. I will never use them again!

The service was good, polite, and as we have used it before on international flights, we know that it is reliable! And the prices were good. So we highly recommend CheapOair to all possible customers!!

Quick knowledgeable service.

I had to fly to Sydney for a wedding from Perth at short notice so I looked for a good deal on Skyscanner to save money as prices can be high last minute. This is where my headache began. The customer service representative booked me the flight over the phone ($307.50) but I didn't receive a ticket through email (I thought this was strange) so I tried multiple times to get my ticket over the phone. I was reassured (multiple times) to arrive at the airport 1am and all will be well (travel agents seemed like they wanted to get me off the phone, they did not call Tigerair like they said they would to check that I was booked onto the flight).

Had to call to get a rate that was better than anything else online. The agent was very professional, efficient and thorough. I had to call back to give a different credit card, and it was handled quickly.

All I can say it was simply an outstanding experience having the opportunity to speak to one of your representatives as the deal I was trying to materialize online fell thru. Then I was so surprise when I got a call from one of your reps on my cell phone offering to assist. So I gave it a try and this person was so extremely courteous, knowledgeable and helpful as he managed the reservation I was trying to book just one day later but even cheaper than what I was initially looking up. So remain really happy with the end result. I just love the dedication and service of this agent.

I had a good help to get my cheapest airline ticket.

Rescheduling my trip - The woman attending me was really patient and helpful. Thanks a lot.

The agent was splendid and remarkably helpful and efficient.

Class A customer service. They get the job done!

Round trip to Tampa/return to Spokane, WA > Fast, easy service. Spoke w/ Customer Service (Rachel) to make changes - no probs.

Easy and safe purchase. Effective call center.

I am very dissatisfied, with CheapOair. When I first called to book my flight the representative didn't asked me too many questions so I didn't get the insurance. If asked I would had. Then I specifically told her to make sure that we had seats and that they would be next to each other. Before my flight I called to check in and find out that we didn't have seats and had to pay more money for the seats. My booking was unfinished as told by the representative. I don't think I will be flying with CheapOair again. That put more stress on us and the trip.

I really appreciate having someone help me book everything and line it up for me!!! I was disappointed that everything was more expensive than what was advertised on your website...

I ordered 3 round trip tickets to Chicago for the Thanksgiving family reunion that we have planned for 2 years. Unfortunately, my sister got sick and I had to cancel her ticket. Instead of this CheapOair representative cancelled all 3 tickets. I found out about this 2 days prior to departure. I spoke to several representatives. One of them promised to connect me in 15 minutes to the person who took the cancellation. I've waited for 3 hours. Nobody called, and I don't have the tickets.

I was most distressed to see that you had booked a trip for us in US funds! We have always used Canadian funds since we live in Canada. You have booked lots of trips for us and I don't recall this happening before. You send this computer lots of "cookies" so it's an easy matter to send a cookie alerting all that this customer is a Canadian (!!) and to use Canadian funds. Very disappointed this time around.

We're due to fly out on Dec 2ne 2015 to Costa Rica then I received a email our layover would go from 2 hours to 16 hours in Fort Lauderdale due to flight change. Originally the layover was 2 hours, this means we're going have to get a hotel on our dime. CheapOair told us there was nothing they could do and that we had not other options but to just deal with it. I don't understand how they're able to do something like this to anyone without trying to accommodate you for something they changed. I'm sure had I made a change on the flight I would be charged! I would tell travelers not to use this site for any kind of airline travel, this is definitely the worst experience I've ever had!!! I travel often and never had to deal with anything like this. Horrible company and would high discourage anyone from using this site! So many other ones you can pick from.

A wonderful experience and courteous customer service.

I made reservations with CheapOair for Dec. 4th and my credit card was charged $764.34 on the 20th of Nov. Because of an emergency I had to change my reservations. I was told that there would be a charge of 102.50 which came out of my credit card on Nov. 23, I was also charged another $764.34, I just looked at my credit card balance and my available credit is 0, zilch, nada. I will arrive in Denver with what little money I have in my pocket. Thanks a lot CheapOair. Never again. Beware of what you get charged.

I spent 3 hours trying to fix a mistake they made in my booking, with no ultimate conclusion. Their online chat is a BIG JOKE! Thrice I opened a chat window, described my whole problem to the agent & no replies for several minutes. After which I got a connection issue. The agents themselves take minutes to reply. The person I chat with, wasn't helpful at all. She didn't understand anything I was saying & kept sending me the same copy pasted messages over & over. A few weeks earlier I sent them an email regarding another concern with NO response in several weeks. I am going to stay as far away from booking through CheapOair in the future.

The sales rep was excellent - almost too quick, though. He got my flight quickly and was thorough. My email confirmation came right away. I was impressed at the speed of the service. I didn't think I got a great bargain, though, as I saw the same prices previously online. For this reason, I did not ask about car rentals or hotels.

I needed to call back CheapOair because I had not received a confirmation email. I'm glad I did because my reservations were on hold. Apparently information was missing, namely I had declined flight insurance. In speaking with the second representative, I realized I best order the flight insurance rather than decline it, and the process was completed.

Everything worked fine but they said my e-tickets had been emailed to my account and I still haven't received that e-mail 2 days later.

Thanks a lot. Always very professional, friendly & helpful. Thanks especially yesterday 21 Nov. to book my trip to Graz, Austria from ZRH.

I am happy with my experience dealing with their receptionist and suggestions and guidance make this experience worthwhile. Thank you CheapOair!!!

Before I bought tickets I expressed concern that I may cancel ticket, if find a better deal. To which CheapOair rep said that I can cancel within 24 hours with no fee. He didn't tell me that I'll have to wait from 7 to 14 business days. He also told me that CheapOair will match any better deal, if I find one. Immediately after I hung up after placing order I found a better deal at Expedia and Priceline and called to cancel. Now I am waiting "from 7 to 14 business days". When I quoted the original rep that CheapOair will match the better deal that I found, they said that they cannot do that. When I asked to refund quicker, I was told that this is not possible. I believe I was mislead by the CheapOair rep into placing order knowingly that a better deal exist and that matching it is not in the offering.

Terrible service. No help. Had to call American Airline to get my concerned fix after purchasing expensive ticket for three.

I had phoned in my ticket purchase. Less than two days later the Airline moved up my departure from 2pm to 9:00 am. We are getting off a cruise ship 50 miles away so this was not going to happen. I also bought the extra trip protection. I had great difficulty convincing the CSR I wanted a refund, then due to poor English by chance I found out I needed to speak to another CSR to get my insurance of 39.99 refund. Finally got the satisfaction, two of three refunds received as of today, but will not use this service again.

To reschedule my booking, they charge me $503. I was travelling all my life with Lufthansa, I haven't this problem. This is my first experience with booking a ticket online but I will think twice before to do business again with CheapOair POLICY... Not fair. Just for one more week I paid almost half what I paid for my ticket...

I called in to change my flight for a later date and the gentleman on the other end was very helpful and caring. Wanted to give me the least expensive deal, unfortunately, I ended paying more than expected because my schedule did not permit the cheaper flight. But I am grateful for the suggestions and it was an overall good experience. Thank you.

We did pay for premium economy tickets. The print out does not state that. I am hoping that these tickets will be upgraded to premium economy, by the time that we will use them. At this time, we are unsure of how to grade the service.

CheapOair reached out to me promptly within a day to try to resolve the issue at hand. I am still dissatisfied with the overall experience, but I respect the effort and will increase the star rating to 2.

I had to change my booking dates, representative helpful. Just bummed I had to pay 17.00 fee on a less than 3 hour booking.

This is the first time we have used CheapOair. Your agent, Arron, was extremely helpful in getting us the itinerary and prices we needed.

The gentleman that helped me get the tickets was very helpful and respectful. We will be honored to buy from this company from now on. Thank you.

Your customer service was excellent. I have no complaints, very help.

I felt the person I spoke with was as helpful in finding me a reasonably-priced ticket as she could be. I'm hoping airfare goes down so I can afford more trips to see my daughter and baby granddaughter in Austin, Tx. I appreciated her time!!

The agents I dealt with were courteous and helpful. They were prompt and efficient in their service.

Good service getting a good price for tickets and helpful staff. However, my credit card was overcharged by CheapOair by more than double the amount of the ticket. I called and spoke to a "Customer Service Rep" and he promised to have someone from billing call yesterday within 4 hours. No call. I don't want to dispute the bill just yet as it might cancel the ticket for my fiance traveling from Russia to the US. First the big mistake, second broken promises. Are you going to correct this??

I purchased a promotional round-trip ticket to Paris. The booking was originally in euros, but did specify that I would be paying in US dollars. I read over the fine print. I understood that the quote I was given was an estimate and that the amount would change once booking was confirmed. The full total (ticket/insurance/taxes & fees) was quoted in euros. The exchange rate total was an estimate and even said that it was not the actual quote. I clicked 'book.' The confirmation gave a full break down in US dollars however, I was charged an extra $161 dollars.

I really couldn't understand the customer rep very well as she had a very strong accent. My name and date of birth appeared incorrect and my attempts to fix it through both the phone, email and online chat has been futile. I have been told twice that the changes have been made, but my online booking information does not reflect that.

I was booked with Spirit Airlines and, because of their delays, had to cancel the first leg of my trip while keeping the second leg AND the return. My Cheapo agent was INCREDIBLY patient and stuck with me until Spirit made the change. He was amazing in acting as a go-between between Spirit and myself and then making sure that the change had gone through. Great work that I really appreciated.

The CheapOAir representative who assisted with our reservation was very friendly and pleasant and helped me find flights for the dates I requested. However the birthdate information for myself and my traveling companion was recorded incorrectly, and it required an additional phone call to straighten that out. Also, when I compared the fare CheapOAir charged us with the one listed on Air India for the very same flights, I found it was a total of $30 higher so I'd have done better going directly to the airline site.

The help that I received was incredible. Thanks for your help.

I wanted to cancel a flight booking so I called the customer service. They at first told me it would cost $50 dollars. Second time I called they told me it's $25. I said, "It's ok." Then they send me the OTP code for cancellation which did not work out either. So I called back them again. They put me on hold for one and half hour. Finally a guy answered the phone and I explained him the situation. HE told, "You will be charged the cancellation fee second time." I mean is it stealing money from people. Never ever back with CheapOair. Finally the supervisor helped me out.

The experience was very mannered with the agent that help me and guided me to meet my needs therefore there will be no hesitation in me to recommend this service to others because of my heart satisfaction. I'm saying this not because I know the words but trusting that the rest have the same mannerisms and patience in general.

The agent was helpful, concerned, informative, respectful, professional, efficient, and accurate.

Booking agent has trouble with English. Leone is a female and she made her a male. I specifically told her I did not want a five hour layover in an airport. LOOK At MY RETURN FLIGHT. IT IS ALL WRONG. First of all I made it for Sunday and I do not want to be in San Francisco for 4 to five hours. How do I get them to correct this?

I had booked a flight from MCO to San Antonio. As I pushed final confirmation on flight, I was informed that my destination had been changed to Oklahoma City. I contacted CheapOair and, while it took quite a bit of time, and two agents due to destination change and change for pick up of rental car, I was very pleased with the assistance I received. I will definitely use CheapOair again!

Booked a ticket on Thursday, Nov. 12, 2015, for the following day, Friday the 13th. I selected a one way ticket for today, Friday. After submitting, the site stated it would send me a confirmation for travel in the email. 30 minutes later, I got an email from CheapOair for confirmation, but the date for travel was now for Sunday, November 15, 2015. This is not the date I agreed to and submit for payment. Called back right away, and placed on hold for 30 minutes with no contact from customer service rep. This is called "terminal hold" and makes the caller have to hang up, because there will be no more contact from the customer service rep. Called back and spoke to another rep. and stated that this is not my mistake, and if CheapOair can not find a flight for the next day, I would need a refund for their mistake they made. I was then told that to cancel my $151 ticket, there would be a $400 service and processing fee, to cancel. WHAT???

Your company is a company that washes their hands of any responsibility. I tried to book a flight over the phone and the guy gave me 15 hour layover in Seattle coming back from Honolulu. Never told me there was a 15 hour layover. When I called to complain they said it was my fault? Like I have the computer there. I guided him by telling him what I was trying to book online and it wasn't working. He told me that he could exactly get me what I was asking for. I never gave him the booking number or anything yet he assumed I wanted a 15 hour layover in Seattle, Washington.

I needed a ticket last minute so I booked one and first it got cancelled due to Lufthansa being on strike so I rebooked and accidentally input an incorrect name on the ticket so I called to change the name and am told I cannot change the name, I need to cancel the booking and rebook so I cancel the reservation (this is within the cancellation time) and receive a cancellation email after which I rebook and get a phone call a bit later telling me I have two reservations and the first one with the incorrect name cannot be cancelled anymore without a fee.

Very professional and concise about answering all questions.

I am a South African and I have been saving money to visit family in Canada. I booked flights to Canada and for some reason my return flights were put through the USA. CheapOair neglected to inform me that I would need a transit visa to pass through the USA (even though it was only for 6 hours). I would have requested to pass through Germany as is with my outbound flights. Not only that they neglected to tell me that it would take 6 months to get such a USA visa (the flights are booked for sooner than that). I believe this to be seriously unprofessional and bordering on illegal.

To change only my departure from 7/12/2015 to 13/12/2015 within 24 hrs of booking cost me a difference of over US$600. I feel cheated by that. Selecting a seat on a flight does not incur charges which had not been agreed prior and I was charged US$14 per seat selection. Again I feel cheated.

I booked a very competitive flight from CheapOair in October. Unfortunately when I went to check in online the Airline system did not recognise my reference number and I had to contact CheapOair. I was aware that they charged 1.10/minute for phone enquiries. However they quickly identified the problem and said that they could complete the check in and book my seat for a charge of 10:00 so to save time I agreed. 15 minutes later when I had given my credit card detail and the payment was being processed, the line went dead and I was forced to call back.

I had to change my flight last minute (within 1 week of travel!) due to political unrest in my original destination. The staff were understanding and quickly helped me find an affordable ticket to a nearby country. Great experience overall!

The agent was precise and listened carefully. Honest about the strengths and shortcomings of the company.

Stuck in JNB South Africa right now. Arrived 5 minutes late to catch my connection flight. My wife who booked directly through South African Airways can have her flight adjusted for 168 USD. I however made the mistake of booking through CheapOair.com. Figure at some point it would have saved me $10 or so. Unfortunately due to changing circumstances, had to change my flight and CheapOair decided to charge a $500 fee to change the flight stating that it was a $250 change of flight fee + $250 increase in cost of the new ticket. The only thing though is that if you looked at the price of the original ticket it was about $800 and the rebooked ticket due to it being a less traveled time of the year was now $500. So now I was paying $1300 (including the fees) for a $500 flight. This was pretty annoying to me.

I have booked a Cathay Pacific flight with these guys around 3 months ago. As a FREQUENT FLYER, I had thoroughly checked the fare rules and took a note of the date change penalty (USD 50 + cheapoair service fees). However they won't tell you what these service fees are when booking. When I called to change date, first the agent took more than half an hour to let me know the penalty for the date change. Every few minutes, he would tell me that the process "is very complicated" and there might be "big penalties". As a frequent flyer I found this very unconvincing, that the process of date change is complicated and costly. Finally the agent let me know the total charge for the new ticket including penalty - I pointed out the fact that new ticket costs less than the old one (no fare difference) but the total charge includes a penalty of $470, which is absolutely ridiculous for a date change!

We booked a "phone" booking. We were looking on the internet and needed to call for the tickets at a great price. The gentleman who helped us did a phenomenal job. Thank you!

CheapOair always gets me the least expensive flight to and from home at reasonable times for my family to take and pick me up at the airports. I want to thank you. I flew Jet Blue the last time at a good rate, CheapOair got for me.

I have been on the phone for 6 hours trying to change a flight. Let's just say that I have occurred the worst customer service of my entire life. They have hung up on me 4 times. They have provided me with incorrect information. They have lied numerous times. I'm currently on hold for 29 minutes. Without any indication as to what the agent is doing. He is supposed to be checking for different flights but I don't actually know what they are doing. Please do not deal with this company. I unfortunately don't have a choice right now. But do yourself a favor and stay away. CheapOair has the worst customer service, they provide you with incorrect information. And they will waste your time and your money.

The representative that assisted me in booking my flight was extremely helpful. He spent about thirty minutes going over different flights, prices, times... etc in order to help me with exactly what I needed. I received a great price overall and my flight's time also gave me the most amount of time with my family, but also gets me home at a convenient time as well. I will definitely choose CheapOair for my next flight and I recommend you do the same! :)

Booked flights a while ago, needed to change them. Wilma was very helpful and saved me a ton of money. I couldn't be more pleased. Thank you!

Though we had a hard time understanding each other she made sure we did in the end.

Alexes is an angel. She took right over and got me tickets for my flight. It is so difficult for people not good on computers. I'm glad I worked with her. She also said she would continue looking for a better deal. I'm happy!!

My luggage was reported as missing and took 2 weeks for it to be delivered. CheapOair sold me travel insurance which they take no responsibility for. They took my money but refuse to assist with my claim. The money received is a sham.

I always check Cheap-O first for flight fares. When I see the right price, I book through them online. This last reservation I had a couple of questions and called the Customer Service Center twice. Each time I was helped by very friendly representatives and each issue was fully resolved with a couple of laughs thrown in, too. Thank you for your excellent service!!!

Real professional service. Congratulations.

Agent who helped me was very thorough and cordial. Conducted himself very professional and accommodating.

We have used your service before and we're very happy. And so far everyone has been very helpful and we are pleased with the service.

I was booking flight in the last minute and was not getting much success. Then I got a call from one of your very helpful agent who secured for me the flights I wanted at a cost I didn't expect considering my last minute travel arrangements. He handled my case calmly put me at considerable ease.

The agent was knowledgeable, did his best to get a good price and very polite. I was having trouble online and he made it much easier for me. I'll use an agent in the future if I need help.

I booked airfare for my husband and I for a friend's Birthday in Las Vegas. 1ST off, they did not have the cheapest flights. Found the flight on Frontier Airlines for the same price. Better time to depart and we booked the "almost" red eye at 9:59p on CheapOair!!! Then when checking in on Frontier there is a seat fee and a carry-on bag fee!!! Frontier airlines states it's because it doesn't include your baggage and seat check in early!!! REALLY!!! $30.00 for the bags each and $16-27.00 for the seats each person! RIP OFF!

The representative was very patient, knowledgeable and was able to get what I wanted with great results.

The agent was helpful, professional, and clear in his discussion about the trip. Thank you.

I needed to make a last minute flight reservation and had used CheapOair.com for a friend before but this was my first use personally. They were so helpful and I got a great deal! Will definitely use them again.

I had an issue with my airline tickets and contacted CheapOair and they not only said they couldn't help me but after I asked if they would work with me and a JetBlue representative that I was with, they hung up. JetBlue resolved the issue in about 15 minutes when CheapOair wouldn't even talk about it. Never using CheapOair again and suggest you use caution if you think their customer service people will be there for you if you have an issue.

Booking and phone assistant went fine.

Great experience. Lina was very helpful!

I was very pleased with the agent that I spoke with on November 4th to help me book the flights. I had looked online and found a reasonable fare and it was to be booked per a phone call. The agent was very helpful in getting all the pertinent information, making sure the names were correct for my husband and myself. I also was going to select seats and didn't realize that I was being charged so called the 800 number and spoke to a very knowledgeable agent that helped me get that situation taken care of. Both agents were very knowledgeable and was very pleased.

So helpful with my changes. Last minute flight rearrange for my flight home for the holidays. Was so nervous about it and scared to death that I was going to miss the holiday, but the problem was handled and I'm satisfied.

This is the first time that I used CheapOair/OneTime and it did not start out well. The flight that I originally booked was canceled by the airline. I found out about the cancellation when I called American Airlines to add my Global Entry Card number to the reservation. Needless to say I was very upset and immediately called OneTime. As luck would have it, the phone was answered by your travel consultant Mr. Elitott **, who calmed my concerns and assured me of his company's outstanding customer service. He also assured me that the cancellation would be investigated and that meanwhile, he would assist to make it right.

My husband & I had the best experience with CheapOair. We travel out of country once every year. This is the first time we were given so many options to suit our flight time, number of stops & airport choice. This might not sound that great but all the other airlines we looked at had too many stops with very long waiting time & very bad hours of the day for us (AND were more money). In the past 20 some years of flying, no one has ever offered these options. The options allowed us to leave & return the times of day we wanted, having only 1 stop and leaving & returning at different airports that worked for us. On top of all that, we had some price choices & we picked the best one for us (all of which included discounts). We had other companies that were working with us & we canceled them because our agent did so much for us. We will surely use them in the future for any time we fly. The agent was so helpful, patient and knowledgeable.

Very good and efficient service by a knowledgeable lady. Thanks!

The people's work is very professional.

It was easy because I had already viewed the fares by flight online. The agent was polite, helpful and I believe he is honest too. I am not so sure though if I got the lowest but I got the flight I needed.

Young man was very helpful.

Well done. Somewhat a language issue. Person I talked to was from India?

I was charged $25 for one cancellation, while $250 for another. Both of these were booked and cancelled same day. Reason given for was that it was for airline charges, but my credit card statement shows it was paid to them. I felt being held hostage and was forced to accept ridiculous cancellation fee, unless I was ready to forfeit the entire cost.

Excellent and personable service from the two agents with whom I spoke.

I needed to cancel a flight, I questioned about refunding and other fees that may be possible with canceling. I couldn't understand his name, or much else of what he said. When I asked to cancel the flight, he repeatedly laughed and told me I didn't want to cancel it. Also, shortly after dealing with their website, my email and several other services I use online got hacked. Luckily I was able to regain control of everything, but that being the only thing I've done out of the ordinary, leads me to believe they have an unsecured website. I asked to speak to a supervisor twice, and was refused. I tried to call back to go through with canceling, after not being answered I went through their online chat where I was given totally different answers to my questions. All in all, I'm extremely disappointed with the service. I feel mocked, and I will never use nor recommend this company for the rest of my life. If I could rate 0 stars, I would.

The flight and process of buying plane tickets was an overall great experience. I had a lot of help finding good-priced tickets last minute so I could attend my aunt's funeral.

Morris ** from CheapOair did not resolve our problem where luggage fees were duplicated and unauthorized amounts were collected from our credit card on two occasions. I am extremely dissatisfied with the service received from CheapOair.

Non profit. You guys keep the good work.

I'm looking for people to start class action lawsuit. Please contact me at **. A CheapOair agent has made a mistake when purchasing my flight tickets and now I am being charged $500 more than what I expected. I tried to purchase flight tickets on CheapOair but after entering my credit card info, the transaction did not go through because it said that the prices for that tickets had just gone up. Literally two seconds later a CheapOair agent called me and told me he would find a flight ticket at the same fare. However, he found the tickets in a different currency from mine, misleading the result of it. If we gather a couple people, we can easily sue this company which lots of people seem to have problems with.

I have had no major problems with representatives though sometimes they are hard to understand, I just have them repeat it. I love using them because I have to book for my granddaughter and me but one is a one way so airlines will not let you do this online. You get cheaper prices when you book online or call them. Do not use the chat, I don't think they look good enough for you and it takes a long long time.

The treat was good but they misspell last name in ticket and Wan charge extra to fix it. I think is not fair.

I booked a ticket from New Jersey to Dallas on October 15th. This ticket was booked since Oct. 2nd and I cancelled it and later rebooked another one. I have gone to Dallas and back to New Jersey, My reference booking is **. I was told that it takes 2 working weeks, yet this is the third week and I am yet to get my refund. I called severally and some other sales person is telling me that it is a month. I have sent several mails to the billing department, yet I do not get acknowledgement of the mails received or response to my mail. I am very unhappy about this service and willing to report to the necessary authorities. I need my money back.

So I needed to take a business trip from Boston 11/06/15 to Seattle, leaving Seattle the following day to Ketchikan, AK. I decided to switch my days after the booking to stay in Seattle for an extra day. I kind of figured I had to pay a price difference but that's not a problem. I called earlier, the lady on the phone was funny helpful and wonderful. She inform me if I decide to cancel my flight my cancellation fee would be $75 for all 3 tickets. I decided to keep it the way it was and search for cheaper flights on my own.

The only thing this company seems to capable of doing efficiently is (over)charging your account. Customer service is inept. A couple of people in the billing department were helpful, but ultimately they pass things over to customer service. My name was misspelled. They had to cancel the flight and reschedule. Ok, fine. I was told I was getting a refund. That initial flight went back on my account right away which I thought was my refund but turned out to be because they cancel the flight with the misspelled name (their error - non apologetic about this, btw) and rebook.

Information by some guy was that you were unable to give seats -- totally untrue -- another lady gave me seats that were the worst ones on the plane. I called the airline & they gave me better seats for an extra cost of $20.

This company has good service 24/7. I made a reservation to fly to Bogota-Colombia. Some hours after, there was a change in plans. I called CheapOair and they did not charge me money for changing my ticket to another city in Colombia. Customer service was great.

CheapO are so much better at helping people over the phone in case of a mistaken booking (my case) than its competitors which I no longer use and they also offer much better deals overall.

This company sucks. Charged me an additional $75.00 just for booking with them. I found a cheaper flight with Hotwire.com and requested a refund for the discounted amount and they told me to call Frontier airlines. They did nothing for me. Stay Away... Save your money.

I think as big. As you price hunters do your job you have clout in the industry and us consumers rely on you for all our needs. Now that being said we know airlines are gouging us badly. They got an increase in pricing for fuel, they changed their attitude on luggage and charge for everything. Surprise? They haven't got us for toothbrushes yet. All travelers have bags and should be put on free. Airlines have just put new overhead bins in just to accommodate bags for god's sake. Educated consumers we are and we want to be treated as such. Now if all you people that work in industry of airlines, trains, buses would get together you could do something for little folks. We pay your wages, we need your help. Thank you for reading. I feel better!!

Change middle name. The middle name was spell wrong Jaimi. The correct one his Jaime. Thank you very much.

It took a while but Barret ** kept trying, fixed my daughter's flight and found a good deal for me too. It required patience on my part but in the end we got exactly what we needed.

My reservations with CheapOair was a positive one. The rep on the phone was polite and very patient in helping me secure the flight I needed. Thank you so much for having people who are knowledgeable in this field of work.

Grand baby came just a little earlier than expected. Through CheapOair I was able to find an airfare for less than half the cost. Other searches showed allowing me to get to my new grand baby FAST! THANKS to CheapOair for making my first flight as a Grandma fast AND affordable!

First time I used CheapOair. I called and talked to the agent. Very nice and helpful. Booked two flights, but I have yet to fly as of this writing. Heads up, since this was the first time I used this service, my Credit Card company denied the charge. CheapOair called me to go over the denial. Negative was when CheapOair called me to discuss, they kept me on hold for at least 30 minutes. Very annoying.

I had to change my flight from San Diego to Los Angeles due to my daughter getting a new job and moving. The representative was extremely helpful and patient with this change. My only complaint is the cost of $200/ticket to make the change. I usually fly with Southwest due to the fact that they do not charge this flat fee to make changes but in this incident I decided to try another airline.

I had a very pleasant experience with customer service. Very friendly and caring staff. I have been a customer for last 10 years. They have always helped me with questions.

Yesterday when I spoke with the Supervisor, she said I would be credited $502 for my ticket. She agreed that the agent should not have told me to call American Airlines to change an error that he made. I said I had to depart on 11/7/15 from Bangor, and I noticed while he was still working on all the bookings, that the departure date said 11/14/15. He had made errors and fixed them, but he told me to call American and they would not charge me anything to fix the error. Well, they charged me multiple fees, after they sent an e-mail saying I would not be charged a fee for a ticket change. There was no Ticket Change, just an error on the date. My phone call with your agent was not finished when I saw this error, he should have fixed it! We all agree on this. He did not, and American later sent me a ticket with multiple charges exceeding 950.

When I called for my reservation the guy was very helpful! I was very pleased and will use this service again and refer to others! Very happy!

I purchased a flight on Oct 23rd and paid $971.75. Even though I asked for the best rate I was told "that is the best we can offer" and now today I see the same flight for much less. It's now being sold for $895. I would like to request my booking be re-evaluated and be considered for the lower fare please. I would appreciate it this if you would look into this matter and help me out. Thanks.

I called twice to change my flight booking. First time it took over 20 mins of the person "checking" before he said he needed to transfer me to a "specialist". I was put on hold and after 5mins I was cut off. The second time, I was told that it wasn't possible to change my booking because the airline didn't allow it. I told the person that the airline did allow and that I had checked with them, but after 15mins he still said it couldn't be changed. I asked to speak to a supervisor. I was put on hold and after 10mins, I gave up and hung up.

I had a terrible experience with dealing with CheapOair while refunding a cancelled ticket. I booked a ticket from New Delhi to Portland on 3rd Oct 2015 and cancelled the ticket. But so far, my amount hasn't been reverted back. If you talk to their customer care executive they cut the line in between, never give the callback. Every time you have to talk to new person and explain whole situation. On Email they never any give any clear information (they know it's in writing so always encourage to call them). CheapOair if you are listening my booking number is **. For god sake please refund my money. Highly unprofessional. Never use their services if you may need to cancel your ticket due to any reason.

The agent was very knowledgeable and efficient. He explained the rules and took time to get approval to get new booking approved. Excellent customer service.

Last week I booked ticket for India through CheapOair. I got three notification for flight schedule time changes. I call CheapOair. They said they are not responsible for that and told me if I want to cancel I have to pay cancellation fee and when I ask for Manager he said no Manager is available. I am so frustrated. I will never again book my ticket through CheapOair.

I am not sure about the outcome of my purchase of two business class tickets to Europe. The agent was kind and somewhat helpful. It was not obvious that I would have to pay any more to select a seat and that the reviews of the airline were mostly displeasure with the service of their personnel. After the trip I can make a more definitive assessment.

I called the 800 just to ask a question about online booking and the agent Nash was so helpful that I booked my flight reservation with him rather that online.

Quick and easy way to see all car rental offers and make a decision.

I know whenever you go for booking means you are making payment, everyone will give you the royal treatment. But when it's come to claims, refund that time you are facing Most Horrible treatment. Their Customer Service is worst, they transfer to each other. Every transfer 10-15 hold, pass the responsibility to each other. They don't even know who to transfer and what should be the next step, they keep promising some will call you in 48 hours but this 48 hours never past. Even on the emails they never respond, and at the end they put on hold and disconnect the call. I have the list of names who I had spoke with. I highly recommended to other not use this website.

NEVER, in my entire life have I encountered such appalling service as this company. I had to cancel and reschedule my flight 3 times, and each time it was a complete nightmare. Calls repeatedly dropped out, sometimes up to 10 times. Requests to call me back each time before the call dropped out never happened. Customer service representatives found it almost impossible to understand what I was requesting (a simple rescheduling of a previously booked and paid for flight) and it would take so much explaining to get it through to them. Each time they FINALLY understood my simple request, they would either take so long to enact it, or, the call would drop out again and I'd have start the entire procedure all over again! Most times it would take 7-10 calls over a period of 1-1½ hours to finally re-book.

This is the first time I have used the services of CheapOair, and I have been pleased with the service. I added insurance and a hotel at a later date, and have had no problems adding them. I expect to have no problems adding a car rental to the existing itinerary. Thank you CheapOair!

done for several years. I feel very grateful for his/your services. **, Senior Citizen.

We were flying through Hong Kong and needed a hotel for one night. We had an early flight out the next morning. I did a search on CheapOair for a hotel less than 5 miles from the airport. Their site advertised a hotel as being only 3 miles away and we booked it. Upon arrival we were frustrated to find out that the hotel was actually 1.5 hours away from the airport!! We called immediately to cancel and find a new hotel but they refused to cancel and refund our money. Even after calling repeatedly to clear the mistake up they changed the mistake on the website but refuse to refund our money :(

Rodrigio was amazing. He worked for over 90 minutes to secure flights for all five of us. He had a great deal of patience and kindness which I really appreciate.

Purchase Air Line Ticket for a friend to come and visit. Took off on time in West Virginia and landed in Georgia on time.

I bought a ticket for what I thought was a trip from Bangkok to Riyadh but 2 days after I bought the ticket, I noticed that I bought a ticket for Riyadh to Bangkok! Customer Service helped me to find another ticket that didn't cost me much more. Thank you.

I was very pleased that I could understand Jacob's accent. Sometimes that is not the case. Jacob understood what I said, with amazing accuracy. There was not any of the usual repetition of information, which creates frustration.

I was happy to book my flight in minutes.

Delta Flight 1243 to Jacksonville FL on 11/23/15. Varren assisted me on 10/15/15 with a question about a double charge on my credit card. He reassured me that I did not have to be anxious about the charge and that it would be corrected within 24 to 48 hours. It was removed as he promised. Thanks.

I booked a flight on CheapOair and then received the email confirmation with a hyperlink to select seats. I clicked seats for the first leg of my trip (3/4 flights) and then when I tried to go back to change a seat on my first flight, it wouldn't allow it since the request had been sent to the airline after just one check. How is this possible that you can't change your mind... Every other website allows you to confirm details before you "checkout" on your "cart" or "review your choices." What if you hit a button by accident? Then I noticed that there was a fee for $7.** for my seat selection. None of the seats I chose were special seats so I didn't understand why there was a charge. Usually an airline shows you how much the seats cost before you select them (i.e. extra leg room etc.).

Everything was good but I could not get CHEAPOAIR to email me the cost of our plane fare. This was very important to me. Then there was something about getting $40.00 off and it didn't go anywhere. The telephone agents were great.

Very excellent customer service. Kind and professional. Good listener. Give you enough time to solve your issue. Prompt service. Willingness to help customer. I am very satisfied customer. I will tell my friends about your company.

Perfect service! I made a phone call to booking tickets for my family. It's been taken about 1 hour but the agent kept a very good attitude till booking done.

I booked flights for me and my wife to Mumbai from San Diego by CheapOair. Experience was pleasant dealing with them. I had used their service last year also. I recommend this company to anyone.

My experience with CheapOair has been very good for the most past. I booked a ticket to travel from New Delhi to New York and back. Everything went very smoothly going while coming back I got a big shock when I was told by Saudi Airlines that I can't travel back because my layover was 19 hours in Jeddah and they only allow 12 hours transit visa. However, when I called CheapOair with my predicament, they were very helpful in getting me another ticket. My only suggestion to everyone is to make sure that you check with them for visa requirements when booking tickets. I was not told that I would need a visa before my ticket was booked. My refund for the return journey via Saudi is yet to be realized. Hope they can process it soon. Overall I would like to recommend them as being pretty reliable and helpful. I will write in again to let you all know if I got my refund.

Dilly-dallied around and just missed my 9:30 AM Saturday flight out on Spirit Airlines. Their next flight out not until Monday. :-( CheapOair came through with a 12:19 PM flight out on American Airlines. Full fare, but worth it to me. THANK YOU CheapOair!

Excellent price. I hope the fly be the same. I like this company first time.

Always shopping for the cheapest tickets to visit our children and grandchildren. Could visit more often if I could find them even cheaper.

Spoke with Tenzin this AM about some difficulties with booking my son's flight. She resolved them right away! Thanks to you, Tenzin!! She was professional yet very friendly and understanding. Thanks to her help, I would recommend booking with CheapOair anytime!

Great service. I would love to book again. We travel a lot.

The only competition they have is Expedia. I'm not sure who's better but definitely one of the best. I booked few times with them and never disappointed. They are my first choice... Good job Cheapoair.

Savings Galore! I try to book ahead as much as possible to ensure that I will have the best prices on flights as well as hotel rooms!

Customer service gentleman was knowledgeable and helpful.

We were well pleased with the service and help received!

Used 1/2 a dozen times. Never a glitch. Always affordable. I recently was purchasing a ticket (low priced) and was prompted that seat was 'no longer available'. I bailed, sensing bait and switch. A CheapOair rep called my house, and in 10 minutes had me booked on a better, non-stop, for $11.00 more. I always use CheapOair when I fly.

This was a smooth and easy process. I have not book an international flight before and was a bit intimidated but I received excellent assistance.

First booking experience. This was a no brainer. Representative was extremely helpful and proficient. You have a customer for life.

They did not honor the price that they had listed on their website. Very disappointing.

I called and received absolutely horrible service! To make a long story short, they maxed out my credit cards, bank account etc! My transaction started at 7 pm and ended at 1 am. I was placed on a 47 minute hold 5 times! And every time I was disconnected and my accounts were charged. At midnight I was then told that there were no seats left for the flight I had booked 6 hours previously! Every time they "fixed" the issue there was a new one! Wrong dates, wrong names on the tickets and now being told it will take 2 weeks for my accounts to get refunded. I will be contacting the BBB this afternoon.

I booked a ticket yesterday and was quoted $533. I noticed as I hit the button that it had picked up an incorrect return date but had already submitted for payment. Phoned and spoke to Richard who every helpfully said "don't worry we can sort this out, no extra charges only extra fees if the flight was more expensive." It was more $195 which I reluctantly paid only to find when I received the booking confirmation a $50 fee. Unhappy already, I'm still waiting for feedback on this one.

I had to pay with 2 different cards. One of them did not have a high enough available limit, but I didn't know that at the time. When it didn't go through I got a call. The man was kind and helped me as I got another card and we processed it.