CheapOair Reviews

Great help in booking my flight/rental car. Stress free because he knew what he was doing.

I was very pleased with my service that was provided by Ms. ** pertaining to my groups travel. I plan on using her again for future travel plans and I have already referred her to others. She was phenomenal.

We booked 2 tickets to India from Charlotte. Itinerary said that Charlotte to Newark to Mumbai to Bangalore. It did not have that there will be a stopover at Brussels with about 3 hrs of wait time where you have to get down with your carry on luggage!! Called customer service and someone called Alfanso was very disrespectful. I spent about 15 mins on the phone and it was useless. Very disappointed.

Be careful when looking at CheapOair's website. The site has a box that you can check to look at information about insurance, but once you have checked it, they add the charge, you actually have to remove the insurance at check out or it will be charged.

The second time that I had to book this due to an error in your booking the agent was really very helpful in getting the second booking done correctly and helped me with everything. This was my first experience of booking online instead of using my travel agent.

I booked my flight, but it was cancelled 5 hours later. CheapOair agents helped to sort it out and fix the problem quickly. They were very friendly and helpful at all times! Very good experience.

Due to a family illness I had to reschedule my flight. The representative I spoke with took his time to look for the least expensive way I could rebook. He was helpful, caring and efficient and I was very happy with the results of my rescheduling. Thank you for your good service!

Due to personal error I called to change flight. I was quoted a minimal price change and call was put on hold. Call was dropped, but I didn't know and waited on line. When I finally realized and called back, price had increased!! Your agent was polite and did try to accommodate. I suggest that if you must put customer on hold, play music so customer is aware if call is dropped and doesn't waste time on the line, which in my case cost me! I also think charging for a seat assignment is "nickel diming" the customer, and should be eliminated.

Good customer service.

Knew what I wanted to do, understood what I was trying to say and hopefully I will have a new experience flying an airline I have never tried before.

Jet Blue could not find my reservation; turns out CheapOair had passed on wrong/incomplete name; other errors could have really messed up check-in/boarding. Deliberately signed up for Blue Plus because it allows one checked bag (~$15 extra); Jet Blue had no record of this and it rolled into the basic fare - losing my $15. Wrong KTN number on booking. Jet Blue recommended dealing with them directly in future.

On Dec.4th, I rented a car via cheapOair.com (11 days) for $600, and I also chose the travel protection plan and I paid $110 for this plan. In my confirmation page, in the Price Detail section, it was mentioned that the total price includes tax and surcharges. When I went to the company to get the car, It was surprising that they asked me to pay extra money for car insurance and tax and I paid $341 again. So now I paid (600+341=941) for renting a compact car!!! It means about $95 per day!!! I called to CheapOair customer service several times (MY FIRST CALL WAS ABOUT 15 DAYS BEFORE) about these problems and I have not got any call back from CheapOair to solve my problems. I WANT TO KNOW WHY SHOULD I PAY FOR A RENTAL CAR TWICE?

After numerous attempts to book flights online without success, called. Unfortunately I do not remember the lady's name that I spoke to. She was not helpful and very hard to understand. Keep in mind this is a long distance call. I wanted to know why the site would not accept my credit card details. Call was dropped. Called back. That's when I struck Gold. Preston answered, was able to book the flights I wanted at the price quoted online. Bravo to Preston. Excellent employee!

I am so upset with this company. I initially tried to book online and was told I needed to call to get the rates, which I did. The salesperson actually called me back twice offering me better rates as I was not interested in the high rates I was quoted. He finally gave me a rate I was happy with... Recited the dates back to me and I went for it. Today, as I was printing my itinerary out, the dates are not the ones I booked!! Lo and behold, the dates I really want are like $200 more! They were willing to refund my money, but I am so angry. I had to plead with my boss to get a day off that I wasn't scheduled to have... Still waiting to hear... I will never deal with this company again.

I've bought my plane tickets to Monterrey Mex on 12/14/2015 from ORD. CheapOair debited my card $852.00 in addition. CheapOair without my authorization charge me a travel protection plan. In addition United Airlines charge me $691.76. When I've arrived at ORD on 12/21/2015 to check in I was told by the ticket agent that my tickets were VOIDED. She give me a p# to call, so I called the number and I was told that in fact the tickets were VOIDED and if I still wanted to flight to Monterrey, Mex that they were still tickets available but that I would have to PAID for the tickets again for the 3rd time.

This website is not at all transparent and will not inform you of layovers. I had booked a trip from Edmonton, AB to Sydney, Nova Scotia with one 1 hour and 20 minute layover in Toronto. This is what we booked and what was indicated to me on my itinerary. We ended up stopping in Ottawa, to pick up more passengers, which isn't a big deal, as we did not need to get off the plane and it maybe only added an hour max on the tarmac. What I did have a problem with was the LAYOVER in Halifax as well. None of this was communicated to us, we ended up getting off the plane for a few hours, and then when we finally got to leave, about 20 minutes into our flight from Halifax to Sydney, we had hit a bird (no one's fault) and had to turn around and make an emergency landing back in Halifax.

I book online for a round trip ticket to travel from New York JFK, NY to Manila, Philippines on 12/22/2015 for Dec. 29, 2015 flight and returning back on 01/26/2016. I'm having a problem completing the informations for the online booking. I called CheapOair for help completing the booking. I specifically told him that I have a problem booking the round trip tickets. Also I ask for an aisle seat and the ticket was charged to my credit card. Later I ask for the confirmation number. I saw the amount of $807.80 charge in my credit card by Philippine Airline (PAL). Thinking that processing was complete.

While booking online, there was a problem due to change of price for the trip. As I was wondering what I should do, I received a phone call from an agent who talked me through my problem, then booking it. I will book with you again! Thanks!

The experience was OK. I did have difficulty understanding the gentleman with an Indian accent but I was glad I could review the reservations via email and make changes afterwards if they were not right. As it turns out the reservations were correct. I ordered the ticket but it was for my sister, Evaughan **.

The only thing that was wrong- I wanted someone to book the seat and luggage for me and the shuttle when I got to Tampa.

I booked a ticket from Vancouver to Ft Lauderdale from Jan 12 to Feb 17/16 which I now have to cancel this flight due to a change of plan. I paid the ticket in Cdn funds C$478.90 and am told the cancellation fee to them is $50US plus a $200US when buying with United for another ticket. Since I paid in Canadian funds why do I have to pay 2 penalties in US funds. Can someone explain the reason for this.

Our air travel booking experience with them was extremely dissatisfactory. What we gathered when we called them on 24th Dec. at the time of online check-in for our flight on 25 Dec.: that both me and my spouse had been alloted separate middle seats, that Air Canada does not favour any bookings made by them, and also CheapOair failed to realize our agony of traveling separate saying that you have saved money booking with us. Really a very good lesson to beware of any further bookings with them.

I'm very please with booking online or with the travel Agent! Thank you so much!!

Agent was professional, courteous and knowledgeable. Price was fair and number of free bags allowed is helpful. Minimum number of flights to and from destination will make trip more enjoyable. I have high hopes for a most enjoyable flight experience.

My hairstyle told me to go online and buy a ticket to my brother from them. Look and send my brother all the pic from FLL to JFK that is the airport he is going to Brazil... and I choose and then show me 4 seat left and I booked. After 2 days he send me a text saying was wrong airport... I said was impossible cause I sent him the pic before I bought and was everything right. But somehow they change the fly to EWR, New Jersey. Now I tried to call they say they can't do anything and try to charge me 260 to change for him... for the right airport something that wasn't my fault. First place. Now I had to booked him a shuttle so he can go to EWR to JFK and pray he gets on time so he won't lose his fly. I'm so upset with this company I'll never buy from them again. Lost of time and my money.

I booked a ticket with CheapOair and asked for a refund. Before November 18th I asked via chat how much back I would get as a refund for what I had paid and they said I would get $8236.00 MXN. On November 18th I received an email that my refund had been processed and it was approved for $8236.00 MXN. On December 28th which is more than a month after I received an email that my refund was processed for MX$5359.00 which is much lower than the amount I was originally told about. One of the reasons I cancelled this ticket is I was informed about the original amount of the refund and out of nowhere they decided to change the amount. I have yet to get my money back. I totally feel scammed by the company and I don't recommend anyone to book with them, it's by far my worst online customer experience and it appears that they have stolen my money.

The agent who helped me was very pleasant & helpful. I was able to resolve my inquiry. Good customer service. I was very pleased.

First of all I can see the prices on their site, but I called an agent to make sure they were correct. Of course they are not correct. In the 30 seconds it took to get a booking agent the price had gone up 100$. I said "ok fine book it". After I give her my card number she tells me that the price has gone up again, 14$ which was fine because she told me for that fee I could choose my seats which is great because my wife and toddler were the ones that would be flying. They should sit next to each other. However I felt at this point the fees and lying were just too much and this was the 3rd time they changed the price on me, so I said "forget it." Keep on mind she has my card number at this point.

Recently, I booked a round trip ticket through CheapOair.com. Upon the departure date the airline could not locate my booking or locator number. I later learn that my last name was abbreviated with three characters. I called to speak with a customer services specialist on 12/17/15 at 9:45 am. The specialist took 45 mins before discovering my last name was spelled incorrectly.

CheapOair provides a great service for finding and reserving airline tickets. Be forewarned however, be absolutely positive that what you are booking is what you want. Dates, times, seats etc. Change fees will quickly eat up any savings you might have otherwise realized by booking with them.

Agent was very helpful and explained charges for changing flights. Only improvement would have been to fix the rent-a-car since we would be arriving and departing on different days.

I will NEVER purchase tickets online through CHEAPOAIR as they prove to provide CHEAP SERVICE. I experienced this two weeks when wanting to purchase a ticket for my daughter to travel along with me. I was unable to purchase it online for her since she's a minor and have already had purchased my ticket so I called their agent online. The online price was listed at $1,150 (including taxes, fees and insurance) while her price was close to $1,500. She continued to tell me that the prices change every 10 minutes as if I'm some idiot who has never traveled before. It is when I simply told her "Shame on you for cheating and price gouging! As a customer of yours who have purchased tickets every year and I never, never purchase from CHEAPOAir before". She went quiet and I hanged up on her as I went directly to Lufthansa and purchased the ticket for a lot less than her deal. ($1,200)

I can only say that the person who assisted me did a great job with my booking. I was having issues with the website and decided to call in instead. She assisted me quickly and I was able to return to what I was doing before.

My flights are always very good. I never had a problem in making payment or get my flight. Need the best prices. Why are the application that I choose to make my purchases of flights.

Somehow the name on the ticket was spelled wrong; could not change, had to cancel flight. Could not be refunded amount of flight, had to pay a cancellation fee; pay for another flight.

Helpful in making the necessary change.

For some reason a week was booked instead of a night. I called as soon as I saw the mistake. The agent on the phone said he would call and request a cancellation and refund. He then came back on the phone and told me the hotel denied the cancellation and that the money would not be refunded. He told me that the no return policy was clearly posted on the web page. Search for hotel Wing International Ikebukuro on their site if you would like to see for yourself that no such policy is posted.

Easy to use. Convenient and reliable.

Other than my gut feeling that an earlier low price was like dangling a carrot to get me to buy a higher price airfare, I didn't do too badly, especially when that "carrot" was still shown on the screen hours later while other prices changed.

I had a very good experience planning my trip. The staff was helpful and knowledgeable. I will come back again.

Since I have not yet made the trip I will finish when I return. The booking process went very smooth. The agent was very helpful and more detailed than I was expecting. I felt she was really wanting to get me booked thru CheapOair. I asked her which country she was in and she told me plus we spoke about a few other items. She represented your company well and I think she enjoyed working with your firm.

Great customer service. Your personnel's name was something like Alram. He was most helpful and obliging and efficient too. Congratulations and a Merry Christmas to all your team.

I was looking to modify my itinerary depending on the fees I would get charged, and wanted to make a decision based on the customer service rep's advice. He recommended me to cancel the flight altogether because there is no cancellation fee, and rebook the whole flight with the credit. I took his advice and cancelled it and called them later after researching for better deals. What I found was shocking. They canceled only my itinerary and left my husband's itinerary alone even though the booking was for 2 people, let alone I didn't specify them to cancel only mine. They told me I had to pay for the rebooking fee and the price difference on the tickets. After spending 1 and a half with the customer service rep trying to resolve the issue, I told him to hold off on canceling my husband's itinerary for the moment, and I would call back again to decide what to do about the whole thing.

Cheapoair.com changed my flight schedules 3 times, messed up all my plan. This is my first time using cheapoair for buying air ticket and also my last one. I have never been in this situation with other Web sites or from my travel agency (my flight schedules have never been changed, even once!!). BTW, cheapoair customer services are not at all friendly. They said that they just sell the tickets and claimed that it was American Airlines that changed my flight schedule. Then I guess: By buying the air ticket from cheapoair, they will buy American Airline tickets at cheap prices, leading to very low priority. By consequence, American Airlines can change the flight schedule anytime or American Airlines are just bad!

I got excellent customer service (I believe his name Wyatt). Within 30 minutes I got my ticket under my budget this time of the year. Thank you!!!

The best booking experience I had in a very long time. The best prices, knowledgeable and helpful staff that took their time to get my family the best deal.

Was helped to change my flight from too early in the morning to a better time. Thank you.

Even though I just canceled one part of the trip, still had to pay extra. In my itinerary, I just canceled flight from Kolkata to Mumbai and that's it... and then I got charged with additional $349. I never book flights through CheapOair.

Customer service rep was extremely helpful in assisting me to revise my travel plans. Would certainly recommend CheapOair to others and will definitely use them again to make travel plans.

Excellent worker, help me with everything I needed.

I had to cancel my ticket due to injury. I talked with airline and they said "there will be no additional charges as it is due to injury" and they asked me to follow up with CheapOair. CheapOair customer representative informed me about $150 additional charge. Here I am after 3 weeks and there is no update on my refund. I am waiting on call to reach customer service for 25+ minutes, not sure what to do next.

The rep was very helpful & also very patient!!!

The customer service was very helpful. I want to say thank you very much.

They helped me resolve my issue -- my name was not correct on my booking.

I made a last minute flight plan. The first mistake they made was making me arrive in the wrong city. Then I get to the airport and they made then flight for the day after. So now I'm stuck in an airport not in another state with wrong flight date. So I call to fix this (at an additional charge) and tell them of their mistake and I need it asap. So he gives me a new flight and my trust is gone, so I say "how long before this is confirmed and I can get my ticket? This new flight leaves in 1 & a half hours." He said no more than an hour. So an hour goes by. No confirmation. I ask the airline to check on it. This time he makes it for that date of the month but an entire month out!!

The Customer service reps are in Delhi, India and speak so rapidly I have trouble understanding them. I was charged $14.95 for Traveler's Assistance, which is supposed to enable me to select my seats. However, the Interactive maps of the airplanes are not yet available. The reps have no idea when I can select my seats; I must have extra leg room on long flights and am very concerned about getting the appropriate seat. I need to speak to someone who can help me with this matter... preferably someone in the U.S. Interestingly enough, when I booked the flights, I spoke to a rep who was understandable; yet no one in Customer Service is sufficiently helpful. They also misspelled my last name.

Very dissatisfied with our first experience buying tickets with CheapOair. We got charged twice for the visa fees, and when I tried to call them, the first customer representative hung up the phone. The second one was trying to help and transferred me to a different department. I had to wait for 25 minutes until I got tired. Never called me back, although I had given my number in case we got disconnected. Also, according to the itinerary, we arrive at one airport, and have to make the connecting flight from a different airport in the same city, which means we have to pay for the cab. I am a frequent flyer, and have never heard of anything like that. First and last time dealing with this company.

My booking experience online was delightful. The person who attended me was very helpful.

My experience with CheapOair was very good. I will use them again.

Could not believe the low price. Customer service was prompt and answered my questions. There will be a second part to this experience after my flight is over.

Very great customer service.

My flight number was wrong. They sent me from Vegas to Denver. There was no such flight. It was changed to Houston Texas from Vegas. The man that booked my flight was awful. Dec. 13 from Little Rock to Vegas. CheapOflight never again. I have purchased another ticket to Dallas leaving tomorrow. I am going Southwest. Mailing address **. I have given up my ticket Dec. 20 to Dallas. Got another one.

Really, you are very helpful and excellent.

I Booked ticket from Los Angeles to Moscow online 12/17/2015 but when I arrived in airport air company said that my ticket is inactive. I tried to call CheapOair and waiting 40 min online. As a result of registration has ended and I have not flown. At same evening they change my ticket on 12/19/2015 and charge 150$ for it. Before I went to airport I called again to check is my ticket issue. They said that my ticket canceled again. But if I pay more (300$) they booking this ticket again!!! As a result, I had to pay 450$ to get a ticket and fly on the same flight. The worst thing they even sent me a letter that my ticket is not valid. They just charge my money. As result I got not cheap ticket. It would be cheaper to buy a ticket in the company is not on the site cheapoair.com.

Just about the worst experience with CheapOAir. I was involved in a serious accident at a remote area and needed to get back home to get better care. CheapOAir really gave me a hard time and basically tried to exploit the situation and made me pay more than $550 of penalty. After multiple representatives promising to call back but never did and finally after about 5 hours on the phone and speaking to supervisors, they insist that the best price of $450 penalty is what the airline requires. However, after refusing such a hike of price by CheapOAir and bear and grin of a much worse injury than I was told, and after I made to Hong Kong airport and talked to Hong Kong Airline representative, the penalty by the airline is $60, not $450.

They want to charge you hundreds of dollars to make a change in under 24 hours. The airline companies do not, it is free.

I was delighted to have found a deal from Miami to Buenos Aires, but I made an error when booking the 1st leg of my journey and selected the wrong day out of Austin to Miami. To my dismay, I didn't catch the problem until a few days later. I knew my stupid mistake would end up costing me 100's of dollars, and panic and regret set in heavily. In truth, this was a very expensive error. I was on the phone for an hour. I lost all I had saved in my original deal. My travel time was extended. However, this was an incredible experience for me because of the travel assistant on the other end of the line. She worked patiently, to understand my issue, call multiple airlines, work times and schedules, and hunted on my behalf. She really tried, and it meant the world to me. She made what would have been a sad experience into something positive. It's amazing that that was even possible.

I bought a ticket at CheapOair for $215 on Dec 4. Now the fare is $150 for the same flight, same date, same time. So long for the cheap fares, I was overpriced by CheapOair and worst you even charged me $36 as your fees.

My wife and I purchased tickets through CheapOair for our Christmas vacation this year. When we went on their website we thought we were getting a great deal because they quoted us a great price. We couldn't book online because there is no option for a free infant, so my wife had to call them and deal with a customer service rep. To make a long story short they promised us one price and then charged us another one, then they kept refunding and charging our card different random amounts of money. We had to call our credit card company and dispute charges (we won the dispute) now they still to this day call and harass my wife. I do not understand why a business for operate like this. I would never use this company again or recommend it to anyone.

My first message: I am very angry at CheapOair. My booking number is **. I went to Delta this morning and they couldn't find my flight. Turns out they booked me a flight in which was cancelled months ago and never notified me. I was suppose to go to Vietnam for a wedding and I have flights and cruises booked already there. The agent that helped me was courteous and wasn't her fault that she couldn't help me. But the only thing they could offer me was a refund and to help me find a "cheaper" flight as a replacement. I originally booked this flight back in September for 1200. Now this cheaper flight will cost me 2700. I accepted earlier this morning because I wasn't thinking straight and was afraid. Now I just cancelled this flight, because why should I have to repay this penalty for a mistake that was not my fault? I am going to call CheapOair and demand they help me with another flight. This is NOT quality customer service.

I am recommending this site to all my friend. I waited this long to write a review because I wanted to have the experience of travelling in and out to see if I will encounter any problems with my flight. Excellent ride with short wait time and amazing price.

My flight got rescheduled 5 times which is slightly irritating. What truly upsets me is that my original flight is posted for sale for $297 dollars less than what I paid for it. I contacted the customer service line and they say I would hear something back within the next 24-48 and told that honestly they probably won't be able to do anything about it because I bought my ticket earlier. I said that's not okay I will no longer use their company. He replied by saying they may just lose one customer over this. WRONG. I'll make sure everyone I can hears about the way they treat people! Merry Christmas!

We booked travel through this company for several of our team members traveling from Brazil to the United States to attend training. We were sent an Email telling us that we needed to verify our credit card. Unfortunately, we did not receive this email until after two of our team members had already missed their flights as CheapOair did not book their flight, despite sending us a confirmation number. I called their Customer Service number and was able to get their flights rescheduled, however during the 3 hours, and 8 telephone calls I had to make (as I was transferred multiple times, and disconnected multiple times and placed on hold for excessive amounts of time) another team member missed his flight.

I needed to purchase airline tickets to fly from Miami, Fl. to St. Louis, Mo and return to Miami, Fla. for a Christmas family vacation. I had to take in consideration of family members who could meet me as they do not live in St. Louis. Your agent was very helpful in working out a good plan - all at a reasonable cost.

I was scheduling flight 12/26/2015 from Washington DC to Memphis TN 6:00 am. After booking I checked my email next day, it's different what I was booked. I try to be explain. No one help me. I am despondent...

As a longtime traveler, I have never been more dissatisfied with a booking company. We purchased travel insurance and read all of the provided information and felt that we would be able to safely book our flight even though one of our passports was pending - suddenly Service Canada rejected our passport without notice and since we live in a very remote part of Canada, we had to change our flight - which shouldn't be an issue according to the guarantees with insurance.

Booked a flight and realized put date of 22 instead of 23. Less than one minute I called their customer service and was told there is a $75 CheapOair fee, not airline fee because there is a 24hr window to make corrections, but not for CheapOair. They were aware that it was only minutes ago that I made the mistake and their answer was that it was clearly stated in their terms and condition. Nice customer service, don't you agree?

I purchased 3 tickets totaling 2,633.00 to Peru. Never thought that these people will offer an option arriving to one airport and leaving from a different one, in this case NY, that would involved picking up all the luggage catch a taxi and checking again in the next airport. I called to see if they can fix it. They said no, that already passed more than 24 hours, that I had to purchase new tickets. I call the first airline and told me that I should be worry about the names being wrong in the tickets. They had our last name as our first names. Call again CheapOair, they hanged up on me 3 times.

On 2015-06-28, I booked a series of flights to Moscow through CheapOAir. The series of flights included two operated by TransAero: Flight 2222 (JFK to VKO, 2015-12-21) and Flight 1111 (VKO to JFK, 2016-01-13). The total cost for the flights was $800.80. The domestic legs of the flight were operated by JetBlue, but the international legs were operated by TransAero.

Nice flight, on time.

I am writing this feedback to help the buyers' beware. I booked a flight by cheapoair. I received the e-ticket. I went to the airport with the luggage and everything. I was shocked to learn that I cannot go to my destination since I don't have the visa for the country I am in transit. I was not told to obtain a visa for that country. I missed my flight and my trip and lost business. It was so embarrassing to go back home and answer the questions of all the friends and family. My friends told me they will never ever book flight by cheapoair. The airline staff was not helping at all after learning that I booked flight by cheapoair.

Bought a ticket for my son to join us for Christmas. The agent was not only polite, but very helpful and knowledgeable.

Just discovered you can call CheapOair and have a human being answer!!! And help you quickly find the best prices on flights. Was great having this service when I needed to quickly book a last min flight. Was booked within a couple of min, confirmed seating at no charge, and e-ticket in my email box before I was off the phone. No more Priceline, Kayak, etc. for me! Booking hasn't been this quick and easy in years! Thanks!!!

I have nothing to say yet to your company because this is my first to get ticket to CheapOair. All I can say is your customer care service Tina was a good one. I will recommend CheapOair to my friends.

I have very bad experience with this website. Once you book you might save some money but read the cancellation procedure. They charge $200 Plus airline penalty, which will be fortune. Plus they will refund the money in 2 monthly cycle, means after 2 months, but they will charge the penalty immediately from your credit card but will not send you your refund for next 2 months. So very bad. Be careful from these thiefs.

My mom at 89 after I bought the ticket fell and her health took to a turn for worse. I can't afford the new price. It's not your fault yet for some good reason I wish you would have some reasonable exchange. Daren and Pheebe both this time they helped me. So also the past few times using your service all have be fair and good. By the way my ticket I bought in 2013 was not used. Someone did say they would refund but never did I did checked again. In 2014 trip was told to try resubmitting. I suppose now and then things do fall through cracks. Anyway I still do buy my ticket from you. Have a blessed day.

The staff of CheapOair were very helpful in arranging my flight reservations. The only problem was the seat assignments could not be confirmed by airline (even though seats were allowed by purchasers to select online). Rep from the airline explained Type Q tickets are not allowed to pre-select seats. Only Type V tickets can for Economy class. CheapOair had charged us USD29.90 for seat selection. Then, why we still could not select seats in advance? CheapOair should resolve this issue. Also, their service fees of USD38.00 should be disclosed ahead of booking and not afterwards. Thanks.

I booked a flight and haven't received my ticket yet. I am very dissatisfied because my flight is on Monday and today is Saturday, and I don't have my flight ticket yet. Please respond to me with a correction immediately.

Rep was polite and efficient.

Personable and very helpful reps. Same positive experience during all my 3 calls.

I booked a ticket in advance with CheapOair. I have an issue with a passport that's being delayed and I need to cancel the flight more than 2 months before the actual flight. I paid in total $1450, I called to cancel and they want to refund me a total of $1103 which I can understand. Then I am told, they will charge me an additional $300 for their own cancellation fee, that's a total cost to me of $650 to cancel a ticket! How is this allowed? It does not pay to book with these low cost pirates, rather book directly with the airline. You can be assured they are reputable.

I was surprised that I had to pay for my carry-on bag. They should have warned me about the extra charge :(

I had a positive experience with the lady that assisted me. She was very helpful to me. I believe her name is Aurelia.

The customer service rep that answer my phone call was extremely helpful, patient, and knowledgeable and helped me obtain air tickets according to my schedule and at a great value. I have been using CheapOair for my travel needs and have been very satisfied. Keep up the good work.

I made reservation for 27th, it booked for 25th. Operator was helpful in switching dates, but it has been overnight and I still haven't received the right itinerary in my email. They said wait four hrs, it's been overnight and still not here.

I booked a flight and I put the wrong departure date. I called them up and they changed it with no problems. They were very friendly.

I got more help than I expected. Wonderful experience. I felt the concern about me as a client. Excellent service.

I am really happy with the service that I had. It was so complete and clear, all the info. Thank you!

This trip is something I have been waiting to do for a very long time. Although I was afraid of using a third party booking, that fear disappeared after I called and received such wonderful assistance from the customer service rep. Would could have turned into a nightmare, turned out just as I have always planned.

I had a computer crash and lost the tickets I had booked in October for December. I started a chat with CheapOair and with very little information, the operator found my ticket and forwarded it to me under 2 minutes. Thank you.

Yes the ticket price is cheaper BUT they don't tell you that they charge for seats. I had to add between 35-100 per person if I wanted to pick my seats and I am not referring to more legroom. I am talking about just a regular seat. I called CheapOair and they said that's the policy. If I don't want to pay then I will be assigned a seat right before the flight and they don't promise it will be next to my husband so guess what? I had to add almost 200$ for round trip. Cheap but not really. I am disappointed.

Stay Clear! You Have Been Warned! This is not a business, but a very sophisticated way of cheating people. It's a SCAM!!! I'm an advocate for following the rules, showing professionalism, and being courteous. This company has no customer service. When I found this site I was very happy, to say the least. It was a bit pricier than I had anticipated, but I book the flight anyway. "Stupid me". I should have listen to my instincts, stay away! No refunds, No Cancellations, No Changes! Hint: Don't BUY!

Your customer service rep was very helpful in changing my flight Airports in the Dominican Republic from PUJ to POP.

I was booking airline round trip tickets from Toronto, Canada to Clearwater, Florida for my wife and myself with different return dates. Since there were only three tickets available at $256.30 and booking at different return date necessitated separate bookings I contacted CheapOair and requested if they could assist me in booking. I got a person by the name of Elliot ** online. When I explained my concern of not being able to book the tickets with different return date in one attempt, he said he could help me and book the tickets for me. When he quoted the price of the tickets at $296.25 each, I asked him why the price was $40. higher than the price listed at their website? Was the increase for his services? He said no, the price changes as the tickets are sold and the current price was $296.25.

Very much disappointed with your service. Will not recommend to anyone in the future.

On Nov 25, 2015 I had booked tickets online for 3 of my staff to meet me in India from Vancouver. CheapoAir had provided through the itinerary entailed a 23 hour stopover in China. Since myself and team were not sure about the layover in China if we could leave the airport or not, we spoke with CheapoAir to ask what the conditions were. They insisted that there would be no problem to travel through China en route to India with a temporary 24 hour transit visa, since the CheapOair itinerary was just shy of 24 hours layover.

One month before my flight to the USA for Christmas they email me and tell me they are changing my flights, and do I accept? I accept as it seems I have no choice. One week later still no confirmation. Then I call up and the agent books a flight that arrives 12:40 AM when my original flight landed 9:00 PM, and he didn't even mention that! I have rung customer service twice since then and am told I can get on a flight that will get me in 10:00 PM and "someone will contact me within 24-28 hours" but nobody ever contacts me. Still no confirmation and I fly out in less than two weeks. This company is terrible. Never booking with them again and will write similar reviews on other sites unless this can be remedied very quickly!

According to my bank statement, I was charged twice for "breakdown". The first was $45.20 of which was quoted in the total price of ticket $484.20. I received another charge of $14.95 more which would bring the total cost of ticket to $497.15. Why the discrepancy?

At first I had difficulty trying to book a flight online as the seats were taken by the time I tried to secure them. Then I received a phone call from CheapOAir and the lady worked diligently to find me a suitable flight. In the end, she found me better arrangements than I saw online and for just a little more cost. Her persistence paid off.

First time I ever booked online, and it was a very easy process. I was very pleased with the fare, and thought it would be much higher being so close to the Christmas holiday. Highly recommend!

Good Agent. Was proficient in helping and finding my flights.

My time booking my travel was very enjoyable. Agent was very knowledgeable.

The company CheapOair sold me a ticket (reservation number **), Dallas-Buenos Aires with 2 transfers (one in Rio and the other in Sao Paolo) where as an American citizen I needed to have a visa (requirement that was never mentioned in the reservation) and which was a BIG PROBLEM considering that as an American I could not enter Brasil without a Visa. The lack of professionalism of this company is outrageous and I will never purchase a ticket ever again and will make certain that all Americans know that you are the worst company ever.

Very pleasant experience!

The trip was well worth the price. I'll fly with Spirit again.

I was trying to book a flight for a close family associate and kept trying for the least expensive flight but had to change to dates and time because of inability on the UK end to have the person gotten from the airport. I guess it was a flag to someone watching over the Internet and I was called by a booking agent. I was very angry at the time because I had tried to book a flight through another website and they gave me a very difficult time and I lost a very good deal. I will say I did not get as good a deal financially but the person assisting me was very kind and patient and helped me gain my composure. It was a good feeling to not say something inappropriate to the person who is basically "just the messenger". Thank you young man. I was able to go to sleep peacefully!

The young that made the reservations for me was very patient with me, very polite and very helpful. Thank him very much. We need more of him. Thank you again young man. Sorry I cannot remember your name.

I travel several times a week. I can always count on CheapOair. They are professional, patient and friendly with any questions and challenging flights I might have. They always having a solution and use my promo codes!

The customer service agent was friendly, knowledgeable, and helpful. That is what every customer expects from customer service. Kudos.

Your agent was superb in changing my itinerary. I made a mistake and he corrected it. In the future I will be dealing only with you.

Nice and helpful.

I booked an flight through CheapOair recently. All this was done online so I expected once I received a booking confirmation from them that I had the flight booked. I noticed my card wasn't charged and followed up. When you phone you get passed around like a ball, the flight was never booked by CheapOair then they tried to rub off another flight to me in the hopes of resolving the complaint that made matters worse. They gave me a rubbish excuse that they still needed to speak to my bank and cardholder before charging the flight, why then have an online payment portal? Poor service, dishonest consultants and will never use them again nor refer people.

I have been on the line with these guys for 2 hours because my flight got cancelled. So lets back track. On Sunday I get an email informing me one of my flight have been cancelled and to acknowledge I have received the email and to accept a refund. That would be great if a) that was the only flight I had (I have another connecting flight) and b) if I wasn't on a deadline to be elsewhere. I call in, only to be informed the department that deals with flight changes is closed on sundays (funny since airlines operate and change flights around the schedule, you would think they would keep their phone lines open 24/7 as well). I kept calling different departments until I finally reached a department that was answer by a human rather than a machine. He said he will call the airline to see what is going on and they will call me back within 24-48 hours. Come Wednesday no one has called me back. I call in very irritated at this point as my call flight is in a week.

My father was taken ill in the UK. The advisor was very accommodating and she got me the best deal which in fact saved me $600. It took all the stress out of the situ. Thank you.

I just want to thank the professionalism of your staff. The way my bookings were handled show I got to the right place at the right time. I would recommend anyone to deal with you guys. Hopefully when I have to travel soon I will be dealing with you again; no doubts and without questions!!!!

The service given by the agent was outstanding and encouraged us to continue with the booking, as this was our first experience. THIS IS VITAL. I think his name is Jonathan **. He has PR qualities rare in the business world. The price was the second consideration.

I need to buy a ticket so I found a very affordable one. Input all my information and credit card # just to get a response these particular flight was already taken at the price advertised. I try 2 more times and same thing happen, so I decided to call. The agent was very professional and helpful. He even told me "we have to do this fast, is the last ticket for this price." He succeed and help me to get it. The price for the one online was $137. When I called the nice agent gave a flight for $166.55. Still good but there is a glitch in the internet, it needs to get fix. I'm very grateful for the help this gentleman gave to me, really good person.

Despite numerous emails from the very start of my trip away in early October until now I still have no answers from CheapOair! I booked a car with you to collect at the airport with Ace Car Hire ref ** and booking reference **. This car hire company is not in the airport as described. Despite numerous emails and CheapOair saying you were investigating, I have had no real response! This is really bad, bad service

I found a flight for which I'd been looking. It was a "phone call" deal only. I called and was told it no longer existed! I had JUST brought it up! Also, the CMONDAY coupon that was to save me $50, I was told was only if I bought 5 or more tickets! I felt like I had been sucked in and I fell for it.

Ruben helped me rebook my granddaughter's flight. He was courteous and kind. He helped me get the best flights for her to get home for Christmas. I was very pleased with his help.

I booked two tickets from Newark to Calgary. But CheapOair given me price 409$*2=810$. Same flights on Expedia.com price is 42$ less. It is just 367$*2=737$. CheapOair make fool to end users. When I called to customer care, they didn't response me good. Worst site for flight booking. They beat and advertise for cheap flight price but this is big different.

CheapOAir is pretty rad. I was looking for a low-prices ticket online all day for a few days until I found this site. Really easy to use. Met all of my specifications. And the most affordable one I found. I even had to change to date of my return flight, but their customer service people were so helpful that it was a breeze. Super hassle-free. I normally wouldn't recommend anything with "cheap" in the name, but this place is actually pretty awesome.

We have used CheapOair on many occasions... and have been very satisfied. I usually use the computer however on this occasion I place a call and talked to Dolph. He was very helpful and gave me some good options. We were very satisfied with the results and the itinerary.

I realized after I had booked that I was going to the wrong airport. I called right away and got it changed. Wasn't happy about the fee but I really needed to get to the right airport. Customer service was outstanding.

I booked a trip on a Tuesday night, 3:15AM. The next morning the airline moved the flight from 2pm back to 9am. We are getting off a cruise ship 50 miles away and could not make the earlier flight. The CSR at Cheap O Air finally agreed to totally refund our Airfare and Travel Protection money. The Airline was at fault, not me. And the booking agent and I had some difficulty getting this understood. All is well now.

I had booked a one way ticket to Manila, Philippines on October 29th for November, 13th to be reunited with my, soon to be fiancee, Andrea. To my surprise ten minutes before boarding, I was told I'd not be allowed to fly unless I had a return ticket as required by the Philippine Government. The airline was willing to sell me a ticket on the spot for $1000.00, which I could not afford at the time. I notified CheapOAir and was told that I would have to file a claim through the insurance that I had purchased, which would take around two weeks to process. I requested that CheapOAir credit the price of the flight until the insurance could process the claim, so that I may spend quality time with Andrea. They told me that it would have to be processed through the insurance I purchased, Trip Mate.

My booking experience with this company was awful. I booked my flights, chose and paid extra for my seats. When I went to do online check in for my return flight home all my seat assignments were gone, I had to pay again for seats on first flight, and was separated from my wife on the second flight.

This is all about Service, Quality and Price. In my recent experience I have received Excellent Service, Quality and Price. I highly recommend your agency to all my friend and colleagues. "Keep up the Excellent Work." You are A+ Five Stars.

After booking ask for money to sign seat number. Lied about rent car that it has navigation system and you are covered with insurance. It was very cheap rent car company. Gave us new but very low grade car. I was told it will Toyota or similar. I will not recommend to anyone ever as well as I will never use your service. Rent car were looking for smallest scratch which is not visible.

Book your flight directly from an airline's website. Cheapoair will charge you extra for every little thing they can think of. I found out I could have saved about $100 if I had booked my flight directly from the airline. I will never use them again!

The service was good, polite, and as we have used it before on international flights, we know that it is reliable! And the prices were good. So we highly recommend CheapOair to all possible customers!!

Quick knowledgeable service.

I had to fly to Sydney for a wedding from Perth at short notice so I looked for a good deal on Skyscanner to save money as prices can be high last minute. This is where my headache began. The customer service representative booked me the flight over the phone ($307.50) but I didn't receive a ticket through email (I thought this was strange) so I tried multiple times to get my ticket over the phone. I was reassured (multiple times) to arrive at the airport 1am and all will be well (travel agents seemed like they wanted to get me off the phone, they did not call Tigerair like they said they would to check that I was booked onto the flight).

Had to call to get a rate that was better than anything else online. The agent was very professional, efficient and thorough. I had to call back to give a different credit card, and it was handled quickly.

All I can say it was simply an outstanding experience having the opportunity to speak to one of your representatives as the deal I was trying to materialize online fell thru. Then I was so surprise when I got a call from one of your reps on my cell phone offering to assist. So I gave it a try and this person was so extremely courteous, knowledgeable and helpful as he managed the reservation I was trying to book just one day later but even cheaper than what I was initially looking up. So remain really happy with the end result. I just love the dedication and service of this agent.

I had a good help to get my cheapest airline ticket.

Rescheduling my trip - The woman attending me was really patient and helpful. Thanks a lot.

The agent was splendid and remarkably helpful and efficient.

Class A customer service. They get the job done!

Round trip to Tampa/return to Spokane, WA > Fast, easy service. Spoke w/ Customer Service (Rachel) to make changes - no probs.

Easy and safe purchase. Effective call center.

I am very dissatisfied, with CheapOair. When I first called to book my flight the representative didn't asked me too many questions so I didn't get the insurance. If asked I would had. Then I specifically told her to make sure that we had seats and that they would be next to each other. Before my flight I called to check in and find out that we didn't have seats and had to pay more money for the seats. My booking was unfinished as told by the representative. I don't think I will be flying with CheapOair again. That put more stress on us and the trip.

I really appreciate having someone help me book everything and line it up for me!!! I was disappointed that everything was more expensive than what was advertised on your website...

I ordered 3 round trip tickets to Chicago for the Thanksgiving family reunion that we have planned for 2 years. Unfortunately, my sister got sick and I had to cancel her ticket. Instead of this CheapOair representative cancelled all 3 tickets. I found out about this 2 days prior to departure. I spoke to several representatives. One of them promised to connect me in 15 minutes to the person who took the cancellation. I've waited for 3 hours. Nobody called, and I don't have the tickets.

I was most distressed to see that you had booked a trip for us in US funds! We have always used Canadian funds since we live in Canada. You have booked lots of trips for us and I don't recall this happening before. You send this computer lots of "cookies" so it's an easy matter to send a cookie alerting all that this customer is a Canadian (!!) and to use Canadian funds. Very disappointed this time around.

We're due to fly out on Dec 2ne 2015 to Costa Rica then I received a email our layover would go from 2 hours to 16 hours in Fort Lauderdale due to flight change. Originally the layover was 2 hours, this means we're going have to get a hotel on our dime. CheapOair told us there was nothing they could do and that we had not other options but to just deal with it. I don't understand how they're able to do something like this to anyone without trying to accommodate you for something they changed. I'm sure had I made a change on the flight I would be charged! I would tell travelers not to use this site for any kind of airline travel, this is definitely the worst experience I've ever had!!! I travel often and never had to deal with anything like this. Horrible company and would high discourage anyone from using this site! So many other ones you can pick from.

A wonderful experience and courteous customer service.

I made reservations with CheapOair for Dec. 4th and my credit card was charged $764.34 on the 20th of Nov. Because of an emergency I had to change my reservations. I was told that there would be a charge of 102.50 which came out of my credit card on Nov. 23, I was also charged another $764.34, I just looked at my credit card balance and my available credit is 0, zilch, nada. I will arrive in Denver with what little money I have in my pocket. Thanks a lot CheapOair. Never again. Beware of what you get charged.

I spent 3 hours trying to fix a mistake they made in my booking, with no ultimate conclusion. Their online chat is a BIG JOKE! Thrice I opened a chat window, described my whole problem to the agent & no replies for several minutes. After which I got a connection issue. The agents themselves take minutes to reply. The person I chat with, wasn't helpful at all. She didn't understand anything I was saying & kept sending me the same copy pasted messages over & over. A few weeks earlier I sent them an email regarding another concern with NO response in several weeks. I am going to stay as far away from booking through CheapOair in the future.

The sales rep was excellent - almost too quick, though. He got my flight quickly and was thorough. My email confirmation came right away. I was impressed at the speed of the service. I didn't think I got a great bargain, though, as I saw the same prices previously online. For this reason, I did not ask about car rentals or hotels.

I needed to call back CheapOair because I had not received a confirmation email. I'm glad I did because my reservations were on hold. Apparently information was missing, namely I had declined flight insurance. In speaking with the second representative, I realized I best order the flight insurance rather than decline it, and the process was completed.

Everything worked fine but they said my e-tickets had been emailed to my account and I still haven't received that e-mail 2 days later.

Thanks a lot. Always very professional, friendly & helpful. Thanks especially yesterday 21 Nov. to book my trip to Graz, Austria from ZRH.

I am happy with my experience dealing with their receptionist and suggestions and guidance make this experience worthwhile. Thank you CheapOair!!!

Before I bought tickets I expressed concern that I may cancel ticket, if find a better deal. To which CheapOair rep said that I can cancel within 24 hours with no fee. He didn't tell me that I'll have to wait from 7 to 14 business days. He also told me that CheapOair will match any better deal, if I find one. Immediately after I hung up after placing order I found a better deal at Expedia and Priceline and called to cancel. Now I am waiting "from 7 to 14 business days". When I quoted the original rep that CheapOair will match the better deal that I found, they said that they cannot do that. When I asked to refund quicker, I was told that this is not possible. I believe I was mislead by the CheapOair rep into placing order knowingly that a better deal exist and that matching it is not in the offering.

Terrible service. No help. Had to call American Airline to get my concerned fix after purchasing expensive ticket for three.

I had phoned in my ticket purchase. Less than two days later the Airline moved up my departure from 2pm to 9:00 am. We are getting off a cruise ship 50 miles away so this was not going to happen. I also bought the extra trip protection. I had great difficulty convincing the CSR I wanted a refund, then due to poor English by chance I found out I needed to speak to another CSR to get my insurance of 39.99 refund. Finally got the satisfaction, two of three refunds received as of today, but will not use this service again.

To reschedule my booking, they charge me $503. I was travelling all my life with Lufthansa, I haven't this problem. This is my first experience with booking a ticket online but I will think twice before to do business again with CheapOair POLICY... Not fair. Just for one more week I paid almost half what I paid for my ticket...

I called in to change my flight for a later date and the gentleman on the other end was very helpful and caring. Wanted to give me the least expensive deal, unfortunately, I ended paying more than expected because my schedule did not permit the cheaper flight. But I am grateful for the suggestions and it was an overall good experience. Thank you.

We did pay for premium economy tickets. The print out does not state that. I am hoping that these tickets will be upgraded to premium economy, by the time that we will use them. At this time, we are unsure of how to grade the service.

CheapOair reached out to me promptly within a day to try to resolve the issue at hand. I am still dissatisfied with the overall experience, but I respect the effort and will increase the star rating to 2.

I had to change my booking dates, representative helpful. Just bummed I had to pay 17.00 fee on a less than 3 hour booking.

This is the first time we have used CheapOair. Your agent, Arron, was extremely helpful in getting us the itinerary and prices we needed.

The gentleman that helped me get the tickets was very helpful and respectful. We will be honored to buy from this company from now on. Thank you.

Your customer service was excellent. I have no complaints, very help.

I felt the person I spoke with was as helpful in finding me a reasonably-priced ticket as she could be. I'm hoping airfare goes down so I can afford more trips to see my daughter and baby granddaughter in Austin, Tx. I appreciated her time!!

The agents I dealt with were courteous and helpful. They were prompt and efficient in their service.

Good service getting a good price for tickets and helpful staff. However, my credit card was overcharged by CheapOair by more than double the amount of the ticket. I called and spoke to a "Customer Service Rep" and he promised to have someone from billing call yesterday within 4 hours. No call. I don't want to dispute the bill just yet as it might cancel the ticket for my fiance traveling from Russia to the US. First the big mistake, second broken promises. Are you going to correct this??

I purchased a promotional round-trip ticket to Paris. The booking was originally in euros, but did specify that I would be paying in US dollars. I read over the fine print. I understood that the quote I was given was an estimate and that the amount would change once booking was confirmed. The full total (ticket/insurance/taxes & fees) was quoted in euros. The exchange rate total was an estimate and even said that it was not the actual quote. I clicked 'book.' The confirmation gave a full break down in US dollars however, I was charged an extra $161 dollars.

I really couldn't understand the customer rep very well as she had a very strong accent. My name and date of birth appeared incorrect and my attempts to fix it through both the phone, email and online chat has been futile. I have been told twice that the changes have been made, but my online booking information does not reflect that.

I was booked with Spirit Airlines and, because of their delays, had to cancel the first leg of my trip while keeping the second leg AND the return. My Cheapo agent was INCREDIBLY patient and stuck with me until Spirit made the change. He was amazing in acting as a go-between between Spirit and myself and then making sure that the change had gone through. Great work that I really appreciated.

The CheapOAir representative who assisted with our reservation was very friendly and pleasant and helped me find flights for the dates I requested. However the birthdate information for myself and my traveling companion was recorded incorrectly, and it required an additional phone call to straighten that out. Also, when I compared the fare CheapOAir charged us with the one listed on Air India for the very same flights, I found it was a total of $30 higher so I'd have done better going directly to the airline site.

The help that I received was incredible. Thanks for your help.

I wanted to cancel a flight booking so I called the customer service. They at first told me it would cost $50 dollars. Second time I called they told me it's $25. I said, "It's ok." Then they send me the OTP code for cancellation which did not work out either. So I called back them again. They put me on hold for one and half hour. Finally a guy answered the phone and I explained him the situation. HE told, "You will be charged the cancellation fee second time." I mean is it stealing money from people. Never ever back with CheapOair. Finally the supervisor helped me out.

The experience was very mannered with the agent that help me and guided me to meet my needs therefore there will be no hesitation in me to recommend this service to others because of my heart satisfaction. I'm saying this not because I know the words but trusting that the rest have the same mannerisms and patience in general.

The agent was helpful, concerned, informative, respectful, professional, efficient, and accurate.

Booking agent has trouble with English. Leone is a female and she made her a male. I specifically told her I did not want a five hour layover in an airport. LOOK At MY RETURN FLIGHT. IT IS ALL WRONG. First of all I made it for Sunday and I do not want to be in San Francisco for 4 to five hours. How do I get them to correct this?

I had booked a flight from MCO to San Antonio. As I pushed final confirmation on flight, I was informed that my destination had been changed to Oklahoma City. I contacted CheapOair and, while it took quite a bit of time, and two agents due to destination change and change for pick up of rental car, I was very pleased with the assistance I received. I will definitely use CheapOair again!

Booked a ticket on Thursday, Nov. 12, 2015, for the following day, Friday the 13th. I selected a one way ticket for today, Friday. After submitting, the site stated it would send me a confirmation for travel in the email. 30 minutes later, I got an email from CheapOair for confirmation, but the date for travel was now for Sunday, November 15, 2015. This is not the date I agreed to and submit for payment. Called back right away, and placed on hold for 30 minutes with no contact from customer service rep. This is called "terminal hold" and makes the caller have to hang up, because there will be no more contact from the customer service rep. Called back and spoke to another rep. and stated that this is not my mistake, and if CheapOair can not find a flight for the next day, I would need a refund for their mistake they made. I was then told that to cancel my $151 ticket, there would be a $400 service and processing fee, to cancel. WHAT???

Your company is a company that washes their hands of any responsibility. I tried to book a flight over the phone and the guy gave me 15 hour layover in Seattle coming back from Honolulu. Never told me there was a 15 hour layover. When I called to complain they said it was my fault? Like I have the computer there. I guided him by telling him what I was trying to book online and it wasn't working. He told me that he could exactly get me what I was asking for. I never gave him the booking number or anything yet he assumed I wanted a 15 hour layover in Seattle, Washington.

I needed a ticket last minute so I booked one and first it got cancelled due to Lufthansa being on strike so I rebooked and accidentally input an incorrect name on the ticket so I called to change the name and am told I cannot change the name, I need to cancel the booking and rebook so I cancel the reservation (this is within the cancellation time) and receive a cancellation email after which I rebook and get a phone call a bit later telling me I have two reservations and the first one with the incorrect name cannot be cancelled anymore without a fee.

Very professional and concise about answering all questions.

I am a South African and I have been saving money to visit family in Canada. I booked flights to Canada and for some reason my return flights were put through the USA. CheapOair neglected to inform me that I would need a transit visa to pass through the USA (even though it was only for 6 hours). I would have requested to pass through Germany as is with my outbound flights. Not only that they neglected to tell me that it would take 6 months to get such a USA visa (the flights are booked for sooner than that). I believe this to be seriously unprofessional and bordering on illegal.

To change only my departure from 7/12/2015 to 13/12/2015 within 24 hrs of booking cost me a difference of over US$600. I feel cheated by that. Selecting a seat on a flight does not incur charges which had not been agreed prior and I was charged US$14 per seat selection. Again I feel cheated.

I booked a very competitive flight from CheapOair in October. Unfortunately when I went to check in online the Airline system did not recognise my reference number and I had to contact CheapOair. I was aware that they charged 1.10/minute for phone enquiries. However they quickly identified the problem and said that they could complete the check in and book my seat for a charge of 10:00 so to save time I agreed. 15 minutes later when I had given my credit card detail and the payment was being processed, the line went dead and I was forced to call back.

I had to change my flight last minute (within 1 week of travel!) due to political unrest in my original destination. The staff were understanding and quickly helped me find an affordable ticket to a nearby country. Great experience overall!

The agent was precise and listened carefully. Honest about the strengths and shortcomings of the company.

Stuck in JNB South Africa right now. Arrived 5 minutes late to catch my connection flight. My wife who booked directly through South African Airways can have her flight adjusted for 168 USD. I however made the mistake of booking through CheapOair.com. Figure at some point it would have saved me $10 or so. Unfortunately due to changing circumstances, had to change my flight and CheapOair decided to charge a $500 fee to change the flight stating that it was a $250 change of flight fee + $250 increase in cost of the new ticket. The only thing though is that if you looked at the price of the original ticket it was about $800 and the rebooked ticket due to it being a less traveled time of the year was now $500. So now I was paying $1300 (including the fees) for a $500 flight. This was pretty annoying to me.

I have booked a Cathay Pacific flight with these guys around 3 months ago. As a FREQUENT FLYER, I had thoroughly checked the fare rules and took a note of the date change penalty (USD 50 + cheapoair service fees). However they won't tell you what these service fees are when booking. When I called to change date, first the agent took more than half an hour to let me know the penalty for the date change. Every few minutes, he would tell me that the process "is very complicated" and there might be "big penalties". As a frequent flyer I found this very unconvincing, that the process of date change is complicated and costly. Finally the agent let me know the total charge for the new ticket including penalty - I pointed out the fact that new ticket costs less than the old one (no fare difference) but the total charge includes a penalty of $470, which is absolutely ridiculous for a date change!

We booked a "phone" booking. We were looking on the internet and needed to call for the tickets at a great price. The gentleman who helped us did a phenomenal job. Thank you!