CheapOair Reviews

I made a reservation. The next day I got a confirmation stating that it was a flexible reservation and the dates were changed. This is not correct and I took a photo of my reservation on my iPad to prove it. I canceled it because the new dates didn't work, and it cost over $200 to go back to the original dates I had booked. I canceled within 24 hours but was charged a fee. My photo shows the statement, worry free booking. Cancel the booking within 24 hours with no fee. Online chat can't handle any cancelation problems and I called two different numbers and was told that the site has no such policy. It is clearly written on top right corner of reservation.

I booked a flight on line from Timmins to Toronto. When I got to the end of the booking a screen popped up asking if I wanted to change my booking or if I wanted to apply for flexible booking. I wanted neither option but was forced to select one or the other to complete my transaction. I selected the flexible option and the website booked me for Tuesday instead of the Monday flight I wanted so I phoned the "help" desk which was absolutely no help. They put me on hold, transferred me from agent to agent and then charged me a surcharge to change my flight from Tuesday back to my original choice of Monday. The agent was rude so I asked to speak with a manager. I was again put on hold and the manager was not only rude but after a long time on hold hung up on me. I will NEVER use this business again.

We booked a flight with Spirit for Departure and Return with Frontier. Den-Chicago, Chicago-Den April 6-8. We were charged the fee for the tickets with CheapOair and additionally with Spirit Airlines. Very frustrating!! Refund is being taken care of from Spirit Airlines.

It is the most horrible online experience for booking flight tickets I ever had. I tried to pay few times a ticket, either it was already sold, or the price has changed in like 2 sec. When I finally booked it I received the mail my booking was canceled because I didn't give my credit card details, which is not true. Then I did it again, just to see whose mistake it was, then I contacted the help support and he quitted the chat where I asked CHRISTOPHER about my problem. And I still don't know what about my booking, because of course, they didn't send any confirmation at all. MY ADVICE IS TO AVOID CHEAPOAIR, I wouldn't advise it to anybody.

Yesterday I booked a flight (my usual route is BWI to TLV) and paid $1470.00 and this morning I called again after I found a better flight from BWI to TLV round trip on 4/14-4/25, 2017 (same dates) for $1260.00, and asked to change my flight and get a refund for the difference. At first they didn't find my flight and wanted to charge me $150.00 for cancellation but later they found the flight that I am referring to and they will refund me the difference which is $200.00. So I am happy and satisfied again with CheapOair.com services. Thank you. I will continue to work with you and will recommend you. By the way I have another flight waiting for me in June 2017 that I booked with CheapOair.com.

Very good customer service. Price are affordable. Need to let people know under the agreement of the ticket that you can do free changes within 24 hours of tickets being purchase. That note is not in your agreement. All other airlines does that.

I booked a roundtrip flight to China but was not able to return to the US until I bought an additional one-way ticket back to the states. CheapOair so far has refused to refund the extra cost for the one-way ticket saying it is up to Delta (the primary airline used for the trip). If Delta is responsible, then CheapOair should take that up with Delta. I did nothing wrong so why do I have to pay? CheapOair went so far as to say it was my responsibility because I accepted a booking with Delta. I just don't understand this way of dealing with a customer.

The representative was polite, thorough and informative. The original trip to Lanzarote Spain had a very long layover and the rep had us extend our stay for 2 days in order to have a minimum layover. We would not have figured this out on our own.

I had an excellent experience purchasing my airfare ticket because the agent that helped me was not only professional but caring enough to ask me about my seating preference. That made my day because I normally don't get asked that question & end up getting an aisle or middle seat as a result. I know that this will be a memorable business trip for me. Thank you.

Have used your service before with satisfaction. This time was given wrong info regarding seats and had to cancel booking and pay a cancellation fee, given wrong info at time of booking and unable to resolve issues with agents. Very disappointing. Not sure I will use your service again.

When the website was unable to help me with booking a difficult trip for my wife and daughter I called customer service. The lady who assisted me took pains to understand my problem and worked quickly to resolve the issue. She was very courteous, professional, and left me all smiles and thankful I chose 'CheapOair' yet again.

CheapOair has great prices and seems good to use, but when we went to book, 2x the booking was "no longer available". The third time, we received booking confirmation. 4 days later, the booking was cancelled without explanation. Only message was that payment would be refunded in 7-14 business days. Unless you want to take the risk of spending money that may not get your tickets and will not be available for 2-3 weeks, I don't recommend using them. Too risky.

I booked a LIAT flight through CheapOair because LIAT's booking site as usual was refusing to conclude my attempted booking with them. So I logged on to CheapOair and the transaction was completed in minutes. On the return leg I decided I wanted to fly a day earlier so got in touch with LIAT who told me as I booked through CheapOair they could not deal directly with me and I would have to make the changes through CheapOair. So I sent CheapOair three emails telling them what I wanted to do, they never to this day responded to me. So I booked directly with LIAT paying for a new ticket and losing my return section of my original ticket because CheapOair simply will not communicate. I will never use CheapOair again because I now believe they are unreliable when you have a problem. What would happen if you had a long-haul flight and required online help, I dare not even think about.

The first issue I had with them was I was forced to re-book the day of my flight, an additional $195 fee, because online booking allowed a connecting flight that didn't leave sufficient baggage transfer time. I lodged a complaint with CheapOair and they did approve a refund, however it was discovered months later after many followups that the refund was inadvertently issued to another person/card. They're refusing to correct their mistake. I hope one day someone issues me a refund by mistake and never comes after it.

A ticket was booked for my mom, unfortunately her last name was misspelled. I called CheapOair to fix the name but they said because she several connecting flights, it would not be possible to fix her name correction. The supervisor I spoke to the first time whose name was Davis I believe told me that if they would not allow her to take the flight I can call back to get my refund. So I ended up calling back, got transferred around 3 times, I was stuck on hold for more than an hour and spoke to another supervisor whose name is Jaden. He said that he needs to contact another department and that he'll call me back within 24 hours. I have not received a call back yet. I called again but the representative told me Jaden was not in.

When I booked I saw the layout of the plane, it clearly had first class starting at seat 1-A and moved to coach after a few rows. I chose seat 1-A and paid the extra fee. A week before my flight I got on American Airlines to check that everything booked correctly, and found that my seat assignment is 8-A, and the layout of the plane shows there is no First Class section that the plane starts with row 8. I called CheapOair and they told me that I had selected seat 8-A and that is what I got. I insisted that I saw a First Class section on the website, and the representative says there is no First Class on this flight, so I must be wrong.

Booked a flight from LAX to Dubai to Pakistan, return trip for Feb. 7th, returning 11th March -- total round-trip fare approximately under $1100 -- with Emirates Airlines flying from LAX to Dubai and then Fly Dubai to Pakistan and same on the return. On my return journey, I wanted to stop in Dubai for a couple of days, so I called CheapOair around 1st of March and asked if I could do that for a nominal fee. Their response was, "It would cost around $960 to make the change."

The call with the Agent was great and he was helpful, but the problem with the website. You go to purchase the Ticket. It deny your request then you receive a phone call. They offer a higher price and they say the Airline didn't update their websites. I am pretty sure this is against the Law. To put a price that's not real and then call customers. It looks shady and will make sure to post this on the Social media.

This is the second time I got pissed off by CheapOair. Few years ago, I wanted to change the date of my ticket, but I have to pay more than the price of my original ticket to do that so I refused. By the time I arrived airport, I found out my ticket was canceled. I swallowed my anger and didn't complain anything. This time, I purchased a ticket online, they called me immediately said the price has changed, it is still 1000+ online, and they told me no they don't have that anymore, only 2000+. So I had to change to another date, which was still higher price than they post online, I bought it anyway. After I made the purchase, I realized that I used the legal name in America, and I should've use the name on my passport. At first they told me I have to pay extra 50 dollars to make the change, I didn't want to do that since they've already charged so much more from me.

CheapOair has great deals and great customer service. There was no wait time when I called customer service on the phone. They were even able to offer me competitive pricing. They are also a trustworthy site. I would recommend booking any trip with them.

This is my fifth time using CheapOair, unfortunately, this is my last one. When I was trying to book my flight online after I put all my info, it says "do you accept a lower price? Or go back to search for more flights." I accepted and then... nothing. Immediately when I am trying to call a CheapOair agent, they call back because now they have all my info. The agents that call me said that they are trying to help me to find a cheaper ticket but they never give me the price I saw available in the CheapOair site. I will never use or recommend this site, they advertise ticket prices that are not available.

I changed a flight reservation with 5 minutes of making the reservation. When I called to make a correction they said there would be no fees and I received an email stating there were no cancellation fees. What they did was charge me an additional fee. I then called back and cancelled the entire booking given their behavior and they said they would not cancel the flight unless I agreed to pay a cancellation fee. These people are crooks and very deceptive. DO NOT USE THIS COMPANY. YOU can get the exact same pricing without the deceptive practices by using Expedia or others who have a clear no fee 24 hour cancellation policy.

I was taking a connecting flight from SFO to LA to Chengdu. Because of the bad weather in SF, my flight was delayed for more than 2 hours and missed my flight to Chengdu. I asked for a refund; Cheapoair supposedly approved but until now, three months after the trip, no refund was received. The insurance (Trip Mate) I bought when I booked the ticket was likewise USELESS. I had to wait for a long time to talk to a representative every time that I ask for an update, only to be told in the end that the expenses incurred (that is, the new tickets I have to buy because I missed the flight in LA) are not covered by the insurance. It also does not follow their 15-day policy. So, no more.

We were planning to book tickets for vacation and from 3 days I was tracking the prices. I finally decided upon a ticket and called the customer service. Customer service representative mentioned prices are not correct on the website. So, planned on booking my ticket online and got the following message saying the price of the ticket is 600 dollars more than what I selected. This means CheapOair.com is only displaying wrong cheap prices and fooling people and later giving an actual price which is worse than other sites. Customer service agent also mentioned they do not get updated for a while. I totally lost the deals from other websites and ruined my trip.

We booked air/hotel/car package and a family emergency came up just a few hours later requiring a change in our travel dates. While I seemed to spend a lot of time on hold, staff was very courteous and helpful and managed a change in plans without piling on additional fees.

We asked for a wheelchair, no salt meal, and window seat and none of this was put on the booking info. Called back to have this corrected and was told it was taken care of. Called back 3 days later and was told this was not taken care of. Please make sure there is a wheelchair for the flight, no salt meal, and window seat is confirmed and call me back. Thank you.

I have tried to book online with CheapOair however transaction was declined due to my bank restriction. Few days after I was called from CheapOair and informed me they wanted to verify my identity, and connected me with my bank. However, I told them I don't need the declined booking as I had done some other arrangement. Nonetheless, I was charged for the declined booking. I wondered how. I contacted CheapOair booking department, and cancelled with apology but I lost $75 during transaction due to exchange rate as my account was in Kenya shillings and the ticket price was in USD. Lost for nothing!

I travel a few times a year and every time I use CheapOair, they are very professional, and always get me the best price available. I recommend using them every chance you get. Great service, price, and very helpful every time I call no matter where I go!

After finding the flight deal on Kayak, I had to go through CheapOair to book the actual tickets. I had used the service in January and had had to validate my credit card information with the bank to prevent fraud. It was apparently a one time thing. So I went ahead and booked the tickets only to receive an email telling me that they couldn't reach me at my phone number and that I needed to call the company to validate credit card information for my security. I'm currently in Vietnam on holidays and don't have access to my usual phone number. I sent a few emails explaining the situation but kept getting an email stating I HAD to call.

Cheapoair contacted me by phone o days ago and I am very pleased to say that they have indicated that they will refund the $200 cancellation fees. I am very happy that they took the time to follow up and go out of their way to resolve complaints and issues. And now I wait and see if I do get the refund

I was having trouble booking online as I could not seem to pick my seat. I called the toll free number and the agent was very nice. He did all the booking and even got me a better price. He book the seats and that was cheaper to do than online, but alas, I received a notice and credit for the seats since the airport requires a different check in. Too bad about that, but I will use customer service in the future to book my flights, much easier and always better to talk to a person.

The representative was very helpful finding me some reasonable flight to New York. She took her time to go over the information to make sure there were no mistakes. I will recommend CheapOair to my friends any time. When she didn't understand me she ask for me to repeat it once again. She was able to give me an extra .40 cents discount on my bill.

I was thinking that it will take time and complicated to reschedule my flight itinerary but once able to contact the customer service, it was done fast and easy. Customer service is excellent, very courteous in assisting me to reschedule my flight. Thank you.

Since we didn't find it possible to confirm on our Car rentals with Dollar in YYZ, we called your agent and she did it for us, and resent us the needed confirmations. The experience dealing with your agents is always good and this time was the same.

When flights were booked, I thought it took care of seating. Called back months later just to check on the flights and was told about seat assignment. After hearing what he had to say, I bought seat #s. Called back that same day and the rep said "no, but you may not be seated together". That was fine just as long as we got there at the same time... we can talk later. But I couldn't get a refund. Yes, I was upset because I couldn't get my money back.

Two agents assisted me with this reservations. Both agents were extremely polite, helpful and a pleasure to deal with. Their English was very good so understanding each other was no problem. I've always had good experiences with CheapOair and will continue using them when I need a flight.

I bought a ticket for 3 adult and a baby to Costa Rica. The price of the ticket was included the tax and fee. When I get the credit card bill I was surprised to see that they charge me tax and fee on top of the ticket prices. When I called they say WHY I didn't say anything when I bought the tickets. They asked if I want to cancel. When I say yes they told me that I have to still pay the airline fee so I am losing if I cancel or not. So if you buy tickets from CheapOair, be careful of hidden prices that you not ready for.

The person that help me secure a plane reservation for my wife and me was very professional and most importantly saved me at least $100 on the plane reservation I was going to make on the internet by myself. They were a big help on a complicated reservation. Thank you CheapOair.

I purchased my ticket on Feb 28th 2017, but I didn't get the traveler insurance. So I called the next day and asked if I could purchase it at a later date and was told yes but make sure I purchased it at least 10 days before my travel date of May 2nd 2017. I called back today twice to purchase the insurance and was told by one of the reps that insurance wasn't available for my route, and then told by the second rep that I had to purchase it within 14 working days of my ticket purchase. So now I have been told 3 different things by 3 different people and I still don't have travel insurance. Not to mention I was referred to CheapOair by my friend. I am a very dissatisfied customer right now.

The assistant was very helpful and explained everything and did exactly as I requested. The only problem is that you have too many people that do not speak clear and concise English and it makes it difficult to understand and unsure whether you are getting what was requested.

I sent email them regarding amount concern they get back to me. When I sent email to them regarding cancellation no one get back to me. I have done 4 times email to them. I tried to get NZ contact number. When I got it and call them they said "We can't help you out through email" even they don't response the email because they got too many emails. Very bad service.

Charges were added to the tickets equal to approximately 30% of the actual ticket cost for processing fees by CheapOAir, without disclosing that these fees were a part of the total costs. These charges did not become apparent until an email from the airlines disclosed what the ACTUAL airfare charges were! NEVER USE THIS COMPANY!!! No reputable Travel Agency charges for their services.

Was sold ticket on overbooked flight. Was seated on plane then taken off, put on later flight which caused my pickup to wait four extra hours then drove in the dark. I was in a wheelchair, brought to wrong gate and I pushed chair to correct gate and made my original flight in plenty of time (5410) gate 23. I sat on plane buckled up and agent told me I needed to get off plane. My ticket was paid for and I did nothing wrong. Then I was brought to another plane on a floor with no bathroom or access to food. The aid who brought me to new flight was told to go to gate 30 & no one there then was brought to customer service where I was told I should of received promised check at gate 23. They sent me back to gate 30, but first got food, then went to gate 30, received check then back down to ground floor where no bathrooms and was wheeled put to bus to get off and taken up ramp of second plane.

I had a previous ticket to South Carolina. I changed it in to go to Arizona. The ticket was twice cheaper than going to South Carolina. The Agent was really great! He put me in for first class business seats instead of going Economy. That was really smart of his quick thinking. I also got a car rental through CheapOair. I got a good deal.

Special care was given by your agent. I had wrongly purchased a 1-way ticket to a funeral. He fixed my mistake and found the best price possible for round trip so I could be with family during our loss. Highly recommend.

I was promised that I will get the seats assigned and seat no. emailed to me, within 5 hours of booking. When I did not received email I called. I was disconnected 4 times. Fifth time the customer service ass. said that he can not find the plane's seating plan and cannot help me. I was forced to ask him for refund of the fees that I had paid for travel assistance plan for 3 tickets.

I change to a different date for travel, Hansie was helpful but book us to a flight that cost us over $1500 per ticket, because I could not see the total charge. I spoke to Dwight, the supervisor, he help to change to the flight that we wanted, which is through Alaska air to Tacoma and connect to Eva air to Taipei. The ticket price is 1174.46 per person with taxes included. This ticket need to be reviewed, because the taxes are double charged. As far as the help, they DID wonderful job in helping us get to the flight that we wanted. Thank you.

We have booked a trip to Dublin from Manchester for 12. We both booked at the same time as we could only do 6 at once through separate payment methods. I managed to check the first 6 in through Ryanair no problem but when I tried to check the second group of 6 through CheapOair and I could only check us in for the return journey. Contacted Ryanair and no sight of us whatsoever as it hadn't been done by CheapOair. I have had no email, phone call or anything to alert me that this hadn't been booked. The only information I have had is the confirmation when I initially booked it in good time in November which included both ways.

I was suppose to go to the Philippines yesterday, but I never received my tickets. When I called I got someone I had a hard time understanding and I think the same went for him. But for I could understand they was suppose to send the tickets to me 3 times but on my aol account which I use. I check it everyday and I also check my spam folder just in case there is something in there that doesn't belong. I don't know how you could even verify this but all I know I'm still at home and out of a tidy sum of money and no vacation either. I still want to go but I don't know when I would be able to now. At this moment I'm not very happy with them. To me they just ripped me off and I'm afraid I'm going to lose my money on this.

I booked two flights in succession through CheapOair and I was under the impression the first one was cancelled. They claim on their website if you cancel within four hours there is no cancellation fee. I called within four hours and due to a misunderstanding and unbeknownst to me it was not cancelled. I then had to cancel the second flight due to change of plans and knowing there would be a fee (it was a whooping $400). After two weeks the first flight I booked had still not been refunded like they said it would be (within 7-14 days). I contacted them and found out it had not been cancelled. That is $800 out of my pocket for a flight I never took. They never refunded all of my money like they said they would if you cancel "within four hours."

I booked 2 Air Asia tickets with Cheapoair early January 2017, upon arrival at the airport check in counter I was advised that the airline had not been paid by Cheapoair and subsequently my tickets were not available leaving me no option other than to book and REPAY at the check in gate. Despite many emails back and forth to Cheapoair and their assurance that they were following my issue up with the airline I am as of today (4 Months later) still awaiting the refund of my original payment due to the non supply by Cheapoair. PARTICULARLY bad business practice.

I purchased tickets for my kids and I and my total came out to $1,132.20. I looked on my bank account statement and I was charged two times for my flights. When I called to ask why there was two charges the representative was so rude. He acted like it was my fault. He said, "The damage was done and that's life". I asked when I would be refunded and he said 7-14 days but I do not have the luxury of waiting that long because I have other bills and items I need to pay. I have the call recorded and would like to share with CheapOair's supervisor or manager.

Return flights have been cancelled by airline. Agents working to get me back in late July. I may also be interested in a change with flight from Reykjavik to Stuttgart, a three day layover, and the Stuttgart to Lisbon to Boston to Daytona Beach.

Poor customer service!!! I was on hold for over 1hr for making changes to my reservations. This is the most painful experience with no solution to my problems. I will never recommend this company to anyone not even my enemy.

Those people show you flights that are canceled as perfectly normal. Then when the customer misleadingly buys a ticket, they refuse to do a refund without any penalty. So essentially, they make their CUSTOMERS PAY FOR THEIR MISTAKES. What a bunch of crooked thieves! I was booking 2 separate flights. I looked in CheapOair's system and found: Flight 1: Calgary to London Gatwick. Departing on May 8th and arriving in London Gatwick at 10:35 am on May 9th. Flight 2: London Luton to Sofia, Bulgaria. Departing London at 8:20 pm (evening) and arriving in Sofia at 1:05 am on May 10.

Booking to Cancun roundtrip - I'm 99% pleased with my experience... I always, to date, use this company. My only problem is they declined to offer me the discounts via promo code or credit card via the points collected which gave me an additional 15 dollars off. Other than that I love this co.

I have booked a flight with a protection plan. I needed to cancel the flight ticket which they cancelled for me but they never refunded the money and every time I speak to someone they say they will call back and they never did. I have called the customer service several times and no help. It's been over a month and more than 10 calls. And I have been getting the run around between CheapOair, the airline company, and the insurance company. I don't understand why is it so complicated if I have insurance. It's such a hassle to get anything handle.

It was a little nerve racking trying to get through the process, but finally I was able to book the flight I needed. The online process is a bit complicated so I had to call in and ask for help. Thank you.

We first booked our trip in January (It's scheduled for May this year). Since then (It's now March), we have needed to make several additions and changes. CheapOair agents have been helpful, friendly, and understanding throughout. There have only been nominal fees in some cases, none in others. If the airlines were this customer-friendly, traveling would be very different. We would not hesitate to use CheapOair for future trips. In fact, we would recommend CheapOair for anyone!

Very happy with person I booked with. He helped me get what I was looking for... Price-wise, date, and airport. He explained things to help with my trip. He was very knowledgeable in his job. I will use CheapOair again and share my good experience with this company.

I was impressed with the way in which my needs were met by your courteous, helpful, and professional representative. My travel flights for June were booked precisely, politely, and with care. I will use this means to book any future travel plans I might make. Thank you CheapOair!

I am pleased with the service provided. Customer service is prompt and patient. Most important to me they are always ready to give me their best service in what I need and looking for. Therefore, I recommend their service to anyone who want to travel. Thank you CheapOair.

They were not upfront on cost of baggage and seats on this flight. Everything is extra expensive. I would have possibly taken another airlines. They should tell you the seats are extra, carry on extra and luggage more expensive than other airlines.

So I booked a flight on their website for a specific date and after I booked and got the confirmation I noticed the dates were wrong. So I called to fix the dates and they said I would have to pay 200 to change them. When I was on the website I did notice the dates I put would change and kept having to correct them, so I fixed the dates and booked the flight only to later find out the dates had changed again. The lady I talked to said they had been fixing the website and now I have to pay for their websites glitches. Never booking with them again.

Service was excellent. Agent Jude was very courteous/patient and helpful which is rare these days. As an old airline management staff who received several commendations I was impressed with the service I received and will continue to book through CheapOair. Thank you Jude.

My experience with CheapOair has been pleasant. Everyone has been very helpful. Now waiting for the trip. Hope it goes as pleasant as the ticket purchase. I didn't expect to have to pay for having our seats together. Was nice to receive helpful call when I was checking out seat openings to pick placement.

I had booked tickets and when the itinerary arrived I realized it was a "red eye" flight, which I did not want. I called and the agent was able to accommodate the necessary changes. Thank You! My only complaint would be the length of wait time.

Knowing I was a first time flier, everyone was so helpful and courteous. They answered all my questions and also offered some helpful tips. It was a little hard hearing them sometimes because of all the background noises. I were very much aware that this was a call center I were talking with. That part made me a little nervous.

I was a bit frustrated with CheapOair (and other) online booking processes (at least on my smart phone) if there were any complications. Most are good with simple round trips but fail if you task them with much more. I was particularly frustrated that I had trouble comparing one-stop flights (when going from Texas to China, one would rather go to LA or San Francisco, rather than Detroit or Atlanta), but "Romano" was great. I wasn't expecting much with the Call Center in India, but he had an easily-understandable English accent, was very patient and offered to find alternative routes, ending up getting me an "open jaw" for about $100 more than a round-trip! Very pleased.

They made changes on my flight. Love it. Thank you very much. Excellent service. The young lady who I talked to respect it she also took my call back number immediately so in case we get disconnected. I really like that don't have to go over the same details I talked about with another person.

I had a problem with my booking with CheapOair regarding the ticket pricing. I called them a week or so after I find out that I got charged more than we agreed upon. The person I talked to told me that he will review the transaction and will call me back. After several days Manson called me back and resolved the issue. He sent me a credit confirmation right away for the amount difference. He was so helpful and easy to talk to. I was pleased with the transaction and will be using them again for my airline tickets. Thank you so much for your help Manson.

I have to re-book my flight because an accident. When I call I talk to a human being. Within a minute the people were very helpful and understanding of my problem and made the re-booking so easy. My son choose just flight service and it was a nightmare dealing with them. He was so sorry.

Booking a domestic round-trip flight was the most painful experience. I spent hours (mostly on hold) over the course of two days trying to resolve issues with a number of agents. One agent booked my return flight to the wrong airport for which my credit card was charged. Once that correction was made, no e-ticket was issued. If I hadn't checked with the airline regarding seating, I wouldn't have known about the problem, as I received a booking confirmation for the flights from CheapOair. Charges for the changed flights, including an ARC charge (travel agent fee?) for $116.24 were posted to my account. I lost count of the number of times I got disconnected in my attempt to speak to an agent or supervisor. Total nightmare. Will never use again.

In traveling to another small city in B.C. I booked through CheapOair with travel insurance. But the Doctor's appointment was changed so tried to change the date of my flight and agent was politely non helpful and said only recourse was to claim insurance. So contacted insurance, polite, but no form of follow through... So now 2 calls and over an hour on standby, no resolution. They have just scammed my money and used the polite, stay on hold forever and "We can't help you??"

I was looking for a flight online. I found a ticket at a reasonable price. I put my information in the computer to purchase the ticket. The price changed one time and I accepted the first price change. The price immediately changed again and I clicked the back button. Two days later I found that I was charged for the flight. I spoke with a representative about a refund and she refused to give me a refund and she would not tell me her name. She then told me to hold for a few minutes for a supervisor. An hour later and no one answered.

I bought a flight to New York - Manila last April 3. I talked to the agent and told me that as long as I have the travel insurance I can rebook my flight. I gave them a call yesterday because I wanna change the date of my flight. They charged me 180 dollars. They told me that it's the difference of the two flight. After the call, I searched for my new flight and discovered that it has the same price with my old flight. They charged me the amount that I don't deserve to pay. Wrong information to customer. I'm really disappointed.

The agent I dealt with was very helpful, cordial and assisted me in getting my reservation with the best possible flight schedule. Her service was outstanding in this day and age where it is difficult to find quality customer service.

I had to change my departure day and she was quite helpful. However she stated that she sent me an email of my new itinerary and as yet I have not received it. I really need to check it to make sure the dates and times are correct. I have the booking numbers **. Could you please send me a copy.

I purchased for the 1st time 2 flights which I had to canceled and paid insurance for. Trip Mate just makes it painful to get your money back and CheapOair customer service is terrible. I have spent hours trying to figure things out of how to get a refund and even simple questions take forever. Do not buy from them, if you have an issue for reason with your trip it will be a nightmare to resolve it. Never buying from them again. Priceline is way better and hassle free.

3 weeks ago I bought flight tickets via Booking agency CheapOAir. For telephone assistance they charged 300 USD. Four days ago I've got email notice from agency - CheapOAir on flight schedule changes. However, the Airlines confirmed the original flights. I cannot LOG IN at the Agency site to re-confirm my Original Bookings. CheapOAir didn't respond any of my calls and emails on this change. I don't know what to do next. Whether my Original Booking is valid or not. Does it mean that I was stupidly scammed and spent 2000 USD for nothing... I worked hard to buy these tickets. Now, I am broke. I demand justice.

I booked a flight and your agent made a mistake on the spelling of my name and the wrong dates. I call to rectify the mistake in less than 6 hours and your agent was not at all helpful or polite. He refuse to help so now I will contact my credit card company to refund back the amount deducted by your agency. Thank You.

The rep was able to help with finding the times we wanted to fly. She returned my call after I contacted our hosts on the dates. But, after I agreed to pay for assigning our seats, etc., she forgot to assign them. Now I have to call to see what I can do!

The rep was helpful in setting up flights for my children to fly out with me overseas and then to fly back home with their mother. She understood our situation and was able to accommodate our request, while still ensuring we got the best possible rates.

Great service! Always eager to please, to review the ticket options and other fares available at similar cost... Other days for a better cost, etc. Polite, service oriented staff. Always ready to assist with any questions. Minimum time for a telephone reservation specialist. Online answers are prompt and easy to understand. Flight schedules are easy to understand and very well formatted.

I am very happy for your help. I am very grateful. Thank you. I am a bit disable and sometimes I cannot use the computer to make it work. Your staff help me very much. I will always use this many times. I fly a lot.

I was very pleased. CheapOair was very helpful, patient, kind helping me set up a deal for my trip. I would definitely recommend CheapOair to anyone. The price for my trip was very economical. I was able to save on my trip. Everything was good.

Thanks for the pro help getting my reservations!! Worked with me through the whole thing. Called back when we got disconnected and finished up with seating!! Great job. Have used CheapOair on many trips and always found a fair price.

As a first time user of CheapOair, the service and professionalism of Agent Bryana was extraordinary - Bryana was patient with answering questions and offered significant guidance to make our group's airline reservations meet our schedule and our budget! I would highly recommend using CheapOair.

Believe agent's name was Charlie. I was having trouble booking round trip Boston to Norfolk online (my error) and called direct for help. Agent extremely patient and helpful. He answered all my questions and took me through the process. I give high marks and kudos to him. My only complaint was the level of noise/conversations going on in the background during the call.

I liked the prices I got on my tickets. I did like that changes were made when needed but the only thing is that when I had to pay a difference I was over charged twice and I had to dispute and overage.

The person I talk to was fantastic. Answered all my questions and got me the best flight. I thank you very much. I would recommend to all my friends and family. They were easy to talk to and helpful. Thank you???

My original flight was cancelled so I called CheapOair so that I could have them notify the rental company I would be a day late and to hold my reservation. I was willing to pay for the day I would miss but the representative for CheapOair would not do that. He offered to book another reservation at a much higher rate so I asked for the rental company car number so I could contact them myself. The call was disconnected while he was giving me the number and although he had my number he did not return my call as he said he would.

I had difficulty booking online but was able to do so with the help of a young man over the phone. He was polite and patient. I would recommend making the online instructions more clear. I thought I HAD to choose seats, but found that I don't have to.

We had to change our travel plans due to severe circumstances that were not in our control due to the travel ban. We did our best to make the CheapOair customer service and numerous managers we talked to on the phone that we would face getting detained both in our destination country and upon returning to the U.S. but no avail. They absolutely didn't care. I finally had to cancel the tickets almost getting nothing back on the two tickets fare I had paid. I will do my best and suggest anybody I possibly can reach not to use this website.

All great, only issue I have is that I was told I had to purchase a seat for $14 plus a few cents to get a seat assignment at the time of booking. I declined and went to the carrier's website and selected a seat at no charge. Credibility is important!

I called to cancel my flight due to visa issues. I was well wishing the 24 hours of free cancellation as I called 3 hours later. I kept getting the runaround and absents hung up on me 5 times. After the fifth time of me attempting to urgently cancel my flight (8 hours later) my phone number wouldn't go through. It was very frustrating. I received NO HELP in at least trying to accommodate my flight.

I booked a pm flight. My mistake, thought I was selecting 10:30am, I freaked out when I received the booking email. Called the 800 number and was helped like on the second ring. Ah! Your representative Connor was courteous and effective beyond my expectations.

Customer Service helped me book my seats (Arizona trip) with no problem at all - less than a 10 minute call - flight was super inexpensive a great find. Using the site to navigate to find the flight was also very easy and efficient. Will be sure to use it again in the near future.

I am happy that I was able to have the flight at the rate. I am even happy at the way I was treated by customer service when I have to change the itinerary. What I'm not happy about is that I've been charged 4-5 times on my card and it's giving me anxiety. I talked to the customer service and they said it should only be about 750 but my statement has been over 1000 dollars that has both gone through on my card and there are pending payments. Would like to speak to manager or someone experienced to come to the bottom of this. I'm a college student with a job and those type of charges is making me way more anxious than I already am. Thank you.

I booked a flight on CheapoAir. I think CheatOair would be a better title. I was quoted $240 Australian. I made the booking but after filling out my details, it came up with price change $340, I didn't look carefully and clicked then realised afterwards that the airfare had gone up $100. Usually I am taken to my bank's website to check details but this didn't happen and the transaction had gone through. When I checked my bank account it was $351, so I had paid over $110 over the quoted price and on top of that the airline had charged me twice so $700 was taken out.

I received excellent service when my return flight was cancelled at the last minute. Your representative secured a flight for me on another airline and helped negotiate some reimbursement from the first airline. I would gladly recommend your services to others.

I had forgotten to add my middle name to our booking to begin with. We are going to Europe so this was a big deal. One of your customer service reps Demytric ** was fabulous in helping me resolve this issue in a timely manner. He kept me informed on what was going on and what my next steps would be. I will be a returning customer based on how helpful he was. It's nice to deal with helpful, kind and efficient people like him.

My family and I booked a trip through CheapOair on British Airways. Issues came up and my family and I had to cancel our trip. We called cheapOair, who kept telling me that there was a $300 cancellation fee charged directly by British Airways. I then called British Airways who informed me that their cancellation fee was only $85. So for whatever reason, CheapOair is charging $215 more than they should be charging and they were blaming it on British Airways saying that that was the fee charged by the airline, which is incorrect. When I tried to tell them, they refused to listen and continued to say that the fee was charged by British Airways. I've spoken to multiple representatives at CheapOair who all told me the same lie. Terrible customer service and don't even try to help. I HIGHLY recommend staying away from this CheapO-Company.

I was really disappointed with booking my tickets through CheapOair. After booking my tickets I was then prompted to reserve my seats. After looking them over I was tasked with paying for them. After I contacted CheapOair they said they would undo the seat assignments and clear up the cost of those seats. However, after having to pay CheapOair an additional $25.00 for talking with them the charges were not reversed and I paid them the $25.00. Needless to say I will NEVER book a flights with them again.

Bought the tickets and confirmed seats. No problem. Next day got an email that the seats are not confirmed. Sorry here is your $50 back and if I cancel the tickets I have to pay $70 pp to get my money back. Now 12 hrs flight my children will be sitting on different parts of the plane. They scammed me for telling me that seat are confirmed which was not true. Pay more. Do not go with CheapOair. Bad business.

I was booking online and the transaction did not go through. Within minutes I got a phone call and a very helpful gentleman called from CheapOair, facilitated the booking, was able to give us a good price and the reservations were completed. I was very pleased with the assistance, with the booking results and the gentleman was very kind and helpful.

Not told I would be charged twice for a change in reservations. It has taken 21 days - my refund for the first booking has not been refunded. This is my fourth call and third time dealing with uninformed customer service representatives. I will not use your service again and will inform others to not do so.

Great job. I got a better deal than going direct. The agent was nice and helpful. When asking questions the agent looked up the info to get the best price at the time. I got a good deal which made me happy as I am a retired person living on a fixed income and need to save money wherever I can.

My booking agent was superb; helpful; found best connection at best price! He warned me at my age I could not rent a car... but got me a flight into the small airport I really needed to get to!!! He took the extra time to do a great job!!! A fine employee who made booking this flight a FINE experience!!!

Had difficulty booking my flight the last 2 times I booked tickets on CheapOair. Both times I was contacted by telephone representatives who completed my booking over the phone. Both times the reps were great. Though the calls took forever, the representatives were friendly and knowledgeable. Good customer service!

I bought 3 airline tickets on CheapOair because their prices really were the best. 4 hours after purchasing I found out the concert we were flying into Denver to see had suddenly been rescheduled for a later date. In a panic I called to see if there was any way I could cancel the flights. I was just outside the 4 hour cancellation window but they called the airline, got an exception and made me a fan for life. So many thanks!

What keep me coming back to CheapOair is your fantastic customer service. I booked a round trip flight and I realized I had made a mistake booking the wrong day and your customer service was on top of it to book the right day. Your customer service did the refund and rebooted the ticket for me painlessly. Great customer service.

Initially I was discouraged with CheapOair's website and how the pricing displayed when booking increased instantaneously as you're prepared to pay for the flight, and I noticed that this occurred twice. Had it not been for the customer service representative contacting me and assisting me with my needs, I don't think I would have booked through CheapOair.

Courteous, efficient and reliable. I would recommend CheapOair to all my friends and family. I have used them again and will in future. Reasonable prices gave me a great deal. The representative that helped me was awesome. Secured payments, easy to use.

I had a fairly large party, seven adults, for whom to arrange international travel. I tried several different well-known sites to estimate the travel and prices before I tried CheapOair. CheapOair was slightly less expensive and significantly easier to use than the other sites. Two practical examples. 1 - The website trip planner works better than other sites. Especially for multi-city trips. Plus you can easily mix and match outbound trips and return trips with the 'select this departure' feature. Also, shows you the Delta in price for selecting return trips. Makes price comparison easy. 2 - Other sites will not let you book more than six passengers at a time. That was a problem since I had seven persons. I was told by the other sites that I would have to make two separate bookings and take my chances that the flights and pricing would still be available. Not acceptable.

I was given a lower rate on the first booking number, and then I noticed that there is a second booking number with a higher price. Why is that? Are they charging me twice??? Did they just decide to raise the price they gave me for no reason? What is going on???

I a better flight on Hotwire and when I called CheapOair whose website said you could cancel within 24 hours which I did I was told I would have to pay a $50 cancellation fee. I then got a bill for the full $1,399 for the flight that I canceled. I am now in dispute with them having American Express represent me. CheapOair sent them the itinerary that I had canceled and told them I still owed $687.96. I just finished writing a letter stating the events surrounding my claim. These people were really bad with service and wait time and lying about my cancellation and charging my credit card all kinds of fees. I also had called United directly and CheapOair intercepted my card and took over the booking. Be sure to never do anything with them. They are shady. I am also reporting them to the Better Business Bureau.

The reservation staff was very polite and patient. They offered me several flight options and I chose the one that fitted my needs perfectly. They never made me feel I was wasting their time or anything like that. It was a very pleasant experience and I would recommend the company to anyone who needs to make travel reservations.

I purchased tickets from these people then I received a email on seat assignments and they the same person on the tickets twice and left one person totally off the booking, they also had one seat listed twice. They did this on the two flights they sent me. This means they put 2 people in the same seat. I called and the person I talked to was very rude. She stated that everything was fixed. I ask her to email me the corrections. I did receive a email with almost saying the same as the old ones. They sent me a email asking me to rate the service I had received on my complaint. I responded with a negative reply and ask them to contact me to correct this problem ASAP. That was yesterday and I have not heard a word from them.

I always have great services and great prices from such a great company. Not only me personally but my family also. I have recommend it to most of my friends. I have been travelling with them for the last 4 years and I sure will enjoy more services for years to come. Completely satisfied!!!!

Excellent customer service at time of important need. The overall experience was very efficient, customer representative was a pleasant surprise, very professional in working out details. Received very competitive prices. I will continue to use this service and recommend same to family and friends. Thank you providing this service.

Everything went well. The only inconvenience was waiting a long time while she emailed us the confirmation. We also had a problem with my middle initial being misspelled and she had to do the confirmation again. We were pleased that she could help us because we were unable to get seating for two on the internet.

My experience with cheap flights have been great. Customer service rep. Good customer service. I will continue to use your service and will recommend the service also... Great Job... I have use your service. This is my second time. Very Happy with cost and service.

The first agent I spoke with was helpful at all, but the second spent over an hour searching flights until he found what I needed, in terms of prices, dates and return flights. The time he spent was worth it. He did a great job.

Hanan was a great help in putting a trip together with very short notice. We had a family emergency that required changing a previous reservation at the last moment and making new reservation to leave on the same day. She found a good flight and was very helpful in rearranging the other booking.

High service fee. AA the airliner charged total 596.80 including taxes of amount 94.48 USD. Whereas your invoice includes the taxes again as 94.48 and when contacted your customer service she is not helpful at all to remove the double taxes from the invoice. I gave a zero rating for your website and customer service and your booking team.

I would like to thank Barby very much. For helping me with my problem (Wrong name). She is the only person who helped me and I know tried to be patient with me at all times. She is very professional and she really made a way to help me and resolve my problem. Once again Barby thank you for your help. I really appreciate it a lot.

Website switches dates and NO customer service assistance. 3 days after buying a ticket on an airline to return home from a trip, I showed up at the ticket counter and presented my ID to get a boarding pass. Unknown to me CheapOair switched the dates and gave me a ticket 3 days later. I had to buy a $500 return ticket on the spot to get home. After talking with a customer service rep who was unable to assist, I asked for a manager and have been on hold for 30 minutes now and probably will be on permanent hold. Use another company. Don't get scammed by CheapOair.

I was booking round trip flights for the fam spring break and couldn't get the return flight we wanted and would have had to cut vacay short. Received a call from CheapOair rep. Surprised to say the least. I got the flight I needed and the rep got our seats by each other at a great price. I had only dead ends at another site which kept showing the flight we needed as available only it was sold out.

I recently booked a flight through Cheapoair and not only did I run into an issue but two major issues. First they incorrectly spelled my name on the ticket and just to fix that took almost a hour on hold. Then after getting off the phone after a hour my credit card was charged TWICE for the same flight.

I had to delay my flight for a few days and the staff were all very helpful in finding a new flight and explaining about flight insurance procedures, etc. I was very well pleased with all the people who helped me.

Very helpful and friendly. He was able to take off my flight change with no problems at all! Highly recommend using Cheapoair!! This is my first time to use and I have been impressed with the great prices and excellent service.

Flights were in time and had early arrivals. We booked online and everything was easy and smooth. When I called with a question was connected with a representative immediately. An actual person. Not a recording. I would book definitely through CheapOair again.

I booked a flight and when I went back to look at it something popped up to change it and I clicked on it by accident and it changed my flight to another day. I tried to go back in and change it but it said I had to call to change it. I did and the agent was very helpful in helping me change it to the right day. It was all taken off and put on my account promptly and I appreciate that.

I tell everyone about CheapOair. It's great! And the fares get even get better when you call and work with a customer service rep. And booking priority seats is much cheaper with a rep. And there is even a rewards program. It doesn't get better than that!

By mistake, I must have clicked the "flexible rate" setting so when reviewing my flight, the next day, realized it was for the wrong date! Immediately called and the flight was changed, even though I had to pay a bit extra! Just so glad I caught it - and it was a fixable problem!!

I bought a very fair price airline ticket (Delta) through the CheapOair. So I would like to recommend to my friends. Thanks a lot! And how can I confirm my itinerary? Please give me phone number to make confirm. Thank you for your kindness.

What a waste of time, space and money. Book a trip in November, had to cancel in Dec 2016. Was issued a 'credit' for airfare, minus $25 fee. Was happy with the credit. Was two different credits, AA and United Airlines. Going to re-book the travel plans for this March 2017. Was informed there was $200 per credit penalty per airlines for using the credit. Making the credits worthless, since they were each under $200. CheapO's excuse, "We're just a travel agency". Who is issuing false credits, they stole my money. I will never use CheapOair, suggest it or even reimburse my employees who use them. They are not customer minded and will take every opportunity to take advantage of you and your wallet.

I spoke with a customer service representative about changing my date of flight to the destination and the return flight destination time and date. The customer service representative was very attentive to my request. Very easy to get along with. I am still waiting on the New Airline Ticket Itinerary email to be sent to me confirming my dates of travel, time of arrival to each location. Really did not care for the price increase but my mistake for not taken the holiday in the Philippine Islands in consideration but still pretty high at $399.00 - I will live... Sincerely appreciate the customer service representatives support. Thank you.

Rosalva was excellent helping me with cross referencing reservations for us 4 when airlines made flight changes. She knew how to do everything with expertise and knowledge of her job. I enjoy using CheapOair and will recommend it to my friends.

Booked round trip travel from MSP to IAH (3/8-3/27/17) on Delta through CheapOair. Paid so I would be able to select seats in advance. Delta won't issue seat assignments; says because of type of ticket I purchased and Cheapo should not have told me that could happen. Everybody is passing the buck... And I'm in the middle not receiving service I paid for. Cancellation of seat charge is not acceptable -- I want a seat assignment more than 24 hours in advance of my flight as I don't want to end up in a middle seat in the back of the airplane. Very disgusted with both Cheapo and Delta!!

I booked multiple flights. After that I realized that one of the flights that I should change. When I called to change the booked flight, the agent is very helpful in handling my request. I received what I wanted. I am satisfied.

When I realized I was able to purchase the tickets at a lower rate through the airline within 36 hours, CheapOair refunded the extra money I'd paid for them - even though it was past the 24-hour deadline. I would definitely use CheapOair to compare rates when traveling in the future.

I would recommend this agency to my friends. My first time using them but will try the service again. The agent I said Akkad to had broken English and was hard to understand but I manage. It would help if the service was not outsource and they used American workers that understand English. The only problem I had.

Booked both international and domestic flight to and within India. Customer service agent saved me ton of money by booking me a domestic flight with 2 check-in baggage included. In my last visit to India we paid $380 (Rs. 25,500) just in baggage fees as we were overweight by 50 kgs. Domestic flights in India charges Rs 500 per kg baggage fees. I explained my previous experience about baggage fees to CheapOair's travel agent and she gave me unbelievable $86 fare including 2 check-in baggage from BOM-AMD. Its a HUGE savings to me. My ignorance costed me ton on money in my previous trip.

Your operator Alley speaks a work of English. I asked if I purchased tickets with the protection I can get full refund when I originally ordered tickets! I will never order from your company again if I don't get one of my tickets cancelled! I'd like a supervisor to contact me, one that speaks English please. I can't understand.

My experience was very good. The person that booked my flight gave me good information and sent my itinerary promptly. He was patient and I think that that's one of the things I most expect when booking a flight. I'll definitely recommend the site to my friends.

This is my first time booking online. I messed up my dates 3 times... Each time I called back they were very helpful and friendly. I would definitely recommend CheapOair to everyone! I will write another review after my trip and let you know how that goes!

I purchased two tickets through this site. I never received a confirmation email. I went on the site to search for my bookings and it said they did not exist. The email address for customer service doesn't actually exist, either. But my bank account was definitely charged for both tickets that I have no other evidence of having bought nor do I have any confirmation info or flight info or any way of being sure that my seat is secured on the flight. Thanks for nothing Cheapoair.

I can't tell you how amazing your reps are. Particularly the rep who did my final booking. Very attentive and excellent communication. Incredible experience. I have been telling everyone to book through you! BEST customer service I have received to date.