CheapOair Reviews

Had to change my destination flight from Iowa to MSP. The representative was so nice, she made me feel at ease and didn't make me feel as though I was an inconvenience. Thanks again for your service and I will buy from you again.

I had mistakenly booked a flight with an overnight layover & didn't realize it until after I had completed the transaction. I really didn't know if anything could be done when I called, since this was completely my own fault, but the agent was able to help me find another flight without the overnight layover and changed my reservation over the phone. They sent me a confirmation email showing the changes to my flight.

Hershal ** was very helpful and easy to explain. Thanks.

I've used CheapOair.com before, but this is the last time. I bought a $394 R/T west to east coast on Feb 22 and my Visa bill shows an $111 fee. Unbelievable and last time use this. I'm livid about this and will try and warn everyone I can to stay away from this hidden fee website. A Travel Agent wouldn't even charge this amount, and I had to navigate the site myself.

Booking my reservation worked very smoothly and the agent was courteous in answering my questions.

It has been a great experience planning our trip with CheapOair. Ordering and planning online has been very easy. We even had a scheduling change, when I called customer service they were great. Very helpful, understanding and supportive. I would definitely recommend them to a friend.

I called the customer service line and the representative helped me make a booking for myself and my family (4 pax). It was a complicated and difficult booking but the representative was very helpful, patient, and knowledgeable. With his assistance, I was able to make convenient and inexpensive reservations, even though our trip was over the Christmas/New Year's holidays period.

My experience was great! This is the first time using CheapOair. When I called on a special deal the gal found an even better deal. As long as all goes well when I travel, they deserve 5 stars!

I will NEVER use CheapO again! I was with three others on a flight that was booked through Cheapo. Inadvertently we learned a day before our flight that our airline had gone out of business. Not one of was notified of this by cheapo. We made a call to them, and after putting us on hold for nearly an hour we were cut off! We had to pay $452 to book a flight in order to make our connecting flight on time. Cheapo took no responsibility (although they agreed that it was true that none of was notified). So, never again will any of use CheapOair...

Horrible experience with CheapOair. I will never book through them again. Had to cancel my ticket due to an illness & they would not refund me my money even though I purchased their protection package. Made me file a claim & gave me such a hassle & still have not gotten a refund for my ticket. I will be sure to let all of my friends, family & anyone looking to book a flight know not use this site. I have been on the phone for over 3 hours looking for a resolution & CheapOair takes no responsibility in the issue. Very disappointed with your customer service & the lack of information you provide your customers!

I had to make an emergency booking after midnight and I thought it was going to hurt worse than it did. I did opt to wait one more day to fly, with a difference of $300! 10 minutes after I booked over the phone. I was prompted to look at Spirits webpage where I found the exact flight for $35 less. I called and was reimbursed! Needless to say I like Spirit and I can pack a week's worth of clothing in one back pack!

The lady that help me with booking did a great job.

My wife booked 4 months in advance, $1000 each ticket nonstop. When it came to choosing seats she could only book one seat as the rest of the seats were "up charges" (four months in advance?) which we did not want for a 4 hour flight. She could not complete the seat selection, so we had to wait until at the gate. On the return trip they could not seat us together and I complained to Jetblue. They said I should "not have used" a 3rd party, we should have called them and they would have assigned seats right away. So it appears, and was implied that CheapOair was hustling us for up charges (which we all suspect they do). I was really pissed, will not use either anymore. CheapOair also charges a fee which they do not disclose at booking, or none that we could see? We had it removed from our credit card.

They refused to give me my reservation numbers after sending my confirmation email which didn't allow me to check in and get my boarding pass online before I left for the airport, and after speaking to an agent via the chat mode I was frustrated when she continue to repeat herself and ignore my questions completely. In addition, she blamed the airline website for not letting me check in but yet continued to refuse to find my reservation numbers.

She was very patient with me, even though I told her what I wanted she still didn't her job and offered me a better deal. So I thank her again first her help and patience. :-)

I attempted to book through CheapOair and accidentally got the wrong flight. I called immediately to correct it and was charged $25 each for two bookings. Then there were all kinds of issues with getting seats assigned. The agent said there would only be a $25 charge for changing both flights, then there ended up being two $25 charges, so he lied to me (although apparently the small print said differently than he did).

I had to change my flight and I was treated well.

I had to travel round trip on specific days. I could not be more pleased how the agent facilitated and made that possible. She spent good time with me in securing other connecting flights making my need met. Without her help, I would have had to cancel my trip altogether... She was polite articulate, and considerate of all my questions and concerns. I was very appreciative and thankful for her efforts. I would simply give her a "perfect".

I was very happy with the help that I received in helping me book my flight to Germany. Everything was explained to me and my person was very helpful. I would book again.

Excellent, personable & thorough! Not happy about the change fee price! It really is unfair to charge over $100 to change a 1-way ticket! I had to change it. Please respond with any reconsideration or reduced/partial or change fee refund!

My son booked a trip leaving from Iowa in December to NM. A bad snowstorm postponed it by three days and then the "crew" he was flying out with slept in while delaying the flight by 5 hours. When it was time to take off the flight was again delayed due to a accident at O'Hare in Chicago. There were no longer any connecting flights to NM for 2 days which would have given him a one-day visit with a friend and 2 nights in an airport. He did not get one dime back for any of his troubles but did learn a valuable life lesson. You get what you pay for. Don't fly in the winter, NEVER use any site with the word "cheap" in it and don't trust someone who tells you you'll get your money back if it's an act of God. Short of the plane disintegrating in mid-air you aren't getting jack.

Good service. Helpful agent.

I changed my return flight to Friday, February 19th and was promised an email confirmation. I have not received that email. Please send it today.

Alex did a great job. He was patience and nice. Explained everything and helped me a lot!

Generally a good experience. The representative knew her stuff although the Indian accent took some listening to get used to. Also, I felt a little rushed and wasn't absolutely sure that all possibilities to save me a few dollars were fully explored. Maybe I'm expecting too much, but that was the feeling I had as the flight cost more than I was anticipating.

The representative was very helpful and answered all of my question. I was very satisfied with his service.

I was pleased with everything but the luggage arrangement. It seems that one could at least have a carry-on. I am a senior and need to carry some items with me.

The persons that I talk it was very very nice. Help me very much.

Lower fare tickets than the other travel. Helpful when I needed, explain clearly. I will recommend to my friends and family to do business with CheapOair. Thank you for your business.

I had a very bad experience with CheapOair. While I was out of the country, our flights to return home were canceled due to a snow storm. I quickly went online to find flights to return. CheapOair had some flights of interest so I attempted to buy my flights. Here is what is wrong with their website: They take too long to load the flights selected. They change the dates of the flights you selected. They don't let you see/confirm your order before your purchase.

Everything was perfect.

It's my very first flight anywhere and how happy I was that the people we talked to on the phone was so kind in helping us acquire the best possible flight and cost of the flight to get me up and going to see my daughter and her family.

I needed to take a letter off my husband's name. It took three times calling CheapOair to get someone who could do it. More training is needed at customer service.

I am 80 yrs old & have trouble doing so many things on the internet!!! But got your Phone # from it!!! Your person that answered your phone booked my flights, for three people... Set us up on great flight times (nonstop) which we wanted (Day Time Hrs etc. for Seniors & for a decent $). We appreciate your effort & will use & recommend your service again!!! Thank you...

I had CheapOair recommended to me by a co-worker for a business trip. Due to changes in scheduling, I had to change my returning flight times. This ended up costing more than I paid for the entire cost of tickets the first time, which is somewhat to be expected. The problem was that cheapoair accidentally withdrew the funds for this charge TWICE from my account, and notified me one of the charges would be refunded. Even though they can take money out of your account instantaneously, they can't process the refund for an entire 14 business days - but that's not the end of it. Once they've "processed" your refund, it may take an additional 14 business days to show up in your account.

The agent that worked with me was kind, patient and understood all my needs... Made it easy to get the flights that we needed!

Great customer service on this booking. The gentleman was very helpful.

My booking went smoothly and then I realized I had misspelled one of my daughters' names and called to make that change. When I was told I would be charged $50 for the change, I objected and then learned it would be reduced by half. This type of charge seems over the top to me.

The agent helping us was very helpful. She obviously knew well what she was doing. Made everything very clear. Received an excellent airline fare. No complaints at all.

I have been waiting 3 months, and countless hours being placed on hold to correct my misspelled name for our tickets for international travel. The agent misspelled my name by 1 letter, and you would think that this would be an easy fix. The airline cannot change it themselves because I booked through CheapOair, and dealing with their customer service is the worst thing ever. It's like being in a repetitive nightmare. I email the things they need, but then no one replies. I talk to representatives, and they can't help. I get passed on from supervisor to supervisor. My flight is in 2 days, and after being on hold for 2 hours, they tell me that they will call me back! I am at my wit's end. CheapOair sucks! Don't trust them. Saving a little bit more is not worth it. Never again will I allow myself to get the life sucked out of me by dealing with these jokesters.

Travel insurance is worthless. Don't expect to get a dime back even if you cancel for valid and verifiable reasons. You will also wait on hold for over an hour only to reach a customer service representative with such a thick accent you'll have to repeat yourself over and over. Horrible.

Have been trying to book a flight for the last 24 hours. This flight has been showing up on their site for 24 hours. Every time I try and book it, it says that the flight has been sold out, yet someone calls me back and is willing to sell me the same flight for a significantly higher price. Then it goes back to the flight screen telling me to select a different flight yet it shows me that flight as available again. Their excuse was that the airlines prices change all the time. I have checked Expedia and they don't list this flight at the price their website is listing it so evidently their site and whatever it uses in the background sucks or it's just a scam. I have spoken to numerous Cheapoair reps and want to bang my head against a wall. As a matter of fact, I will go and select the flight right now and upload all the images to this review.

They tried to solve it after I left the complaint. The changing price for my tickets finally went to $240. It is OK for me. But I hoped that they can do it in the beginning and it would save a lot of time for the customer and also the Cheapoair agent. Customer service is critical to the business success.

After trying different flights, dates and times on your website unsuccessfully, we were pleasantly surprised to get a call from Edgar, a representative, who spent time helping my friend and I find a great non-stop flight at a great price. It was a wonderful experience after trying different websites over a period of time and finding them frustrating. Thank you for your help. We look forward to a wonderful flight!

I have never done this before but the poor service, lack of professionalism has pushed me to writing this complaint. I purchased tickets from them in August 2015 for an international flight that was to take place in December of the same year. The process was complicated by the fact that we were billed and not given a ticket for my son. After calling and finally speaking with someone we were assured that the problem had been resolved. We thought nothing more of it until we arrived on the date in question at the airport to learn that my son's ticket was never purchased by CheapOair. I was forced to pay double the original booking price to buy him a ticket. I immediately called CheapOair and spoke to Sherwood ** about the problem. He told me to buy the ticket and that CheapOair would reimburse me for the purchase of my son's ticket.

Good service, courteous customer representative. Thanks!

Agent was helpful and knowledgeable.

I had booked online and it would not accept my debit card. So then, I rebooked with the same information, but with a credit card. Would not go through because I rebooked the same flight. I called the 1-800 number and got through right away! The customer service representative was so nice! She even hooked me up with a youth discount for people 16-25! My base price for the flight was $311!! Plus I got a discount on the window seats I wanted for every flight! Last time I booked my flight with Orbitz and now since I plan on going to North Carolina next year too I am hoping I will be able to get the youth discount again! Great customer service! I recommend CheapOair.

The gentleman was good. He helped for booking.

I was happy until I realized (within 12 hours) that my return flight had a 17+ hour lay over. I called ASAP to you and was helped to change the return segment of my travel. I was charged $150 per person (I thought changes could be made for 24 hours after reservation) and the flight was changed to one cheaper by $50 and I did not receive that refund. You guys kinda just took $350.00 from me. Not happy...

I booked a airline tickets for Argentina trip. It's not really Cheap. More like bargains Airfares. I was helped by someone in India. I wish he spoke Spanish. I misunderstood Air Carrier. But it turned out O.K. since I saved about $400.00. Compared to Aerolineas Argentina. Overall a pleasant experience.

Had to call and book for an unaccompanied minor and they were very helpful and quick. Would highly recommend them.

The website told me to call for a better rate. I did and I couldn't believe the rate I got. Not only was the rate fantastic but the woman who helped me was professional and efficient. I will use this website again.

Be careful of this company! (Booking Number **) I accidentally booked a flight to Toronto with them and the same flight with Air Canada. The customer service told me I could get a company credit for a year and after I asked twice for the exact loss I have, I was charged a nearly $500 cancellation fee. The fare was $1228.52 (refund $734.52). The way of doing business is really devious and not honest. I am okay if they told me there would be a charge instead of the nearly full amount credit. Don't use this dishonest company!

The rep did a great job helping me. I would recommend him and CheapOair.com to my friends and clients.

Two different representatives helped me over 24 hours to change my reservations. They were both very polite and very friendly and knowledgeable.

Very nice and helpful. Deals well with seniors.

I clicked the 'pay' button to buy flights at the displayed price, then when the confirmation email arrived it showed I had paid a higher price. Then when I checked my bank the airline had charged even more! The figures don't match up. How can a company get away with saying you are paying one price then charging another? Their customer service has got me nowhere so far.

The deal and how to get help was excellent.

We called trying to get the best price on round trip tickets to Beijing. Not only did Nickie get a price much better than we found on any website but she made sure our stops were in counties we liked. We have always went to the cheapest site to buy tickets. Now we will call you first. We did use CheapOair before but had a very bad experience with 2 of your reps. We hope Nickie stays with you for a long time. If you want to offer the best service you need to keep the best people!

Still waiting for airline tickets.

Quick, easy and saved me money. What better comment can you have?

I have booked a ticket through this company. I got a good deal and I was happy with the price but my plans were changed and I had to change the return date only. So I called to the company on the same day when I booked the ticket (booked the ticket in the morning time and called for changing the date at night). The agent is trying to make a decision very fast and in order to change it I have to pay 51$ more. I said I am not willing to pay extra and I was informed that the cancellation is 75$. I took a moment and quickly searched the ticket for that day while I was on the phone with the agent. I found the ticket for the same price and said to the agent that I see available ticket for the same price and the agent told like it wasn't updated still and that's why I see ticket for that price.

The person was very helpful in booking my flight. I tried to do it online but when I called she told me the flight was sold out. But she was able to book me on a flight over the phone in just a short time. Thank you for your help.

I bought a ticket for Morocco this morning hoping to spend summer vacation there. Sadly, due to change of work plan, my plan to go to Morocco fell through. So I did some research and realized that the US Department of Transportation requires all websites to allow free cancellations or fare holds for 24 hours. But when I contact the customer service, they refused to refund my flight and they were really rude about it. What they are doing is not only horrible, it's downright illegal.

I had booked the ticket for subject booking number initially around 10 Jan. in which the return flight I might have by mistaken chosen 14th March 2016 instead of 14th Feb. 2014 which was priced $1137. By the time I called back around 26th Jan. and mentioned my problem, I was booked back to 15th Feb. with additional cost over $300 which totaled over $1400, that is outrageous as on the same date. I checked online prices and there were prices listed below $1300. You have charged at least $200 more than other online portals, including Etihad and Jet Airways which are my airlines for this trip. This very disappointing and frustrating experience. You should not charge way up than others provided you are claiming lowest fares. I will be consulting with Consumer Affairs and also get legal assistance if needed when I do not hear from you soon.

Contacted company 3 times. Very hard to understand people on phone. Was transferred 3 times and sat on hold each time for 15 plus minutes and no one ever answered. Did online chat and someone was to call back in 24 hours, never happened.

I was happy with my service from my CheapOair attendant on the phone. I felt the prices I got were fair.

I canceled my trip since October and I did not get any refund. Even though my cancelation was for medical issue! Every time I called them they told me that the refund will take two billing cycle but after two months I called them and they did not refund me! I lose almost 2600$ from my 6 trips that cost me almost 6800$! I recommend you to take your trip directly from the airline directly. If something happened with CheapOair you will lose a lot of money if you change or cancel! This is my big mistake. I will not deal with them again!

Travel from Charlotte NC to Accra Ghana. The booking agent was very helpful and searched for the fare that fitted my budget.

I called to change my itinerary. The agent was very courteous and helpful and even found me a flight with a shorter layover.

My agent did an excellent job. I would recommend CheapOair to my friends and plan on using them again.

I have changed my booking two days back and until to date I did not receive revised confirmed ticket. The change costs me USD498. Moreover, Canadian airline reserve USD616.336 instead. I therefore would like to request you to send me my confirmation tickets and advise about reserved amount.

Death of friend, had to move date up two weeks, Gave me information I needed to reclaim money from first ticket. They were very helpful.

The ease when I wanted to make changes was very easy and the lady's performance was way above the norm and top-notch.

The customer service representative was very rude when I spoke to him. I tried to tell him that I did not hear him say all the fees he was charging for the reservation change and he just kept treating me as if I was lying. It is a shame that you would let your employees treat customers this way.

I can recommend you to anybody.

I had a flight booked that I needed to cancel. CheapOair was courteous and patient while they explained the procedures and requirements. Months later trying to book a different flight I became flustered how the prices went up every time I refreshed my page and called. The staff once again found me a fantastic rate and were patient and thorough in explaining everything. Because of their customer care, I will keep using their services AND recommending them. Thank you!

I have a $75 charge that makes no sense to me. So, I called customer service and after 35 minutes on hold, I decided that there was no interest in answering my telephone call. How does one get service and explanations of charges if no one answers the phone?

Ann was so helpful and patient with my reservation. She knew my needs and booked me my desired flight. Thank you.

As it happened for me before and the friends I recommended we found your representatives very courteous, polite and gentle. This is why we will not stop recommend you.

Representative was great with information and helping me with any question that I had.

I had a truly great experience booking a flight to Florida a few days ago. The booking agent, Milo, was so helpful and answered all my questions with ease. I thought the price you offered was within my budget range and I was very pleased with the entire process. Would recommend this service to all my family and friends.

I have used CheapOair quite a bit in the past but this booking has been a nightmare. After telling me twice that an e-mail receipt would be sent, it was not. Every time you call you have to prove who you are, even though they do not do their job. I now have a new policy, I will never do business with CheapOair again.

I had spent many hours trying to find a round trip flight from Austin to Dublin by searching myself. I received an email from CheapOair that looked like what I wanted. The booking was only available by phone. I called and was given all the details and booked immediately. Grant answered all my questions and quoted a price that remained the same throughout our conversation. He did not try to get me to buy anything I did not want. He was personable and professional in his manner. In the future, I will save time and go to CheapOair to book flights.

On January 6, 2016 I booked a ticket from Buffalo to El Paso. When I saw the great deal $380 round trip, I jumped on it. I did not pay close attention to the fact that a "nearby" airport would be used. I finished booking delighted by my great purchase. It didn't occur to me to check my email for the confirmation because I had cut and pasted it to my word file. Little did I know that my flight had been booked out of Toronto, which means that I now have to leave my house four hours before my flight leaves and drive 100 miles each way, plus pay $120 for parking. I've been traveling for over 40 years, and this is the first time I've had such a bad experience booking a flight.

Bought tickets to Oakland. Agent was very polite and helpful.

I needed a ticket FAST and I was amazed at the low price for only two weeks out from my trip. GREAT JOB GUYS!

Appreciated the help from the agent (Waldo) who made everything he could to find them right flights and car rental for our coming trip to Erie.

I booked a flight on the 3rd to come back on the ninth, it glitched and apparently booked me for a flight on the second, I checked the email the day before, because I bought for the 3rd and thought I wouldn't have to worry, I printed out my flight schedule and noticed it was the 2nd, now I am out $1150, you call to ask the manager for a refund and they say they will put you on hold and hang up on you. I definitely would not recommend this company and since you're booking from a different agency, you can't get a refund.

I purchased my round trip ticket to Chicago from San Antonio and I tried to reserve my seat at the time of purchase but it didn't seem to take it. Then a week later I tried to reserve my seats and it took the returning flight but not the departing. So I called. It cost me $14 to reserve a seat. What was the $334 for - a seat on the floor? Then they only reserved me one seat and it cost me another $9 for a seat on the departing flight. What a joke!

I purchased an airline ticket for my brother to New Orleans. The total cost came to $233 which I charged. Just opened my Capital One bill and there were 3 separate purchases, totaling more than the $233. I am presently holding on the phone to dispute these charges. How dare they charge my card without my authorization. I will never again use their site. The airline was Spirit which is dreck too.

I am pleased to be booking the flight with CheapOair, the representative was very precise on the information. Had the professionalism to answer all my concerns and was pleasant to work through the process to purchase the ticket. Thank you for a great experience. Looking to book a trip to return home.

I had a difficult time understanding the gentleman that helped me with my booking due to his accent. I was also a little nervous making the reservation as afraid it might not be a legitimate site as this was the first time making the reservations on my own. Also had some problems with making our seat reservations as didn't quite understand which seats were already reserved & that there were some that did not cost anything & others were over $17/seat. Needless to say we sit in the higher priced seats going down & free ones coming home. Overall the experience was not a bad one & I might try making flight arrangements again this way.

When I called your service someone called right back and helped me arrange a trip, then helped me arrange a trip with my son. He was very cautious and extremely patient with me. Got both trips booked very efficiently.

I have been trying to book a flight for the last 24 hours. This flight has been showing up on their site for 24 hours. Every time I try and book it, it says that the flight has been sold out, yet someone calls me back and is willing to sell me the same flight for a significantly higher price. Then it goes back to the flight screen telling me to select a different flight yet it shows me that flight as available again. Their excuse was that the airlines prices change all the time. I have checked Expedia and they don't list this flight at the price their website is listing it so evidently their site and whatever it uses in the background sucks or it's just a scam. I have spoken to numerous CheapOair reps and want to bang my head against a wall. As a matter of fact, I will go and select the flight right now and upload all the images to this review.

CheapOair really did save me hundreds of dollars on our airfare. I highly recommends their phone service line. Great customer service. I could not be happier!

I booked my flights on the website and although I received an email of the booking, the tickets were not yet confirmed. The following day I received an email from CheapOair credit card fraud department saying they were trying to contact me. This made me slightly upset because this being urgent I should've been contacted by phone not email. Had the ticket prices increased I would've had to pay the increase as the tickets were not yet confirmed. It took 6 hours to get this resolved and finally confirmed thanks to a gentleman by the name of Elliot who helped me.

I accidentally booked a flight that did not have a desirable departure time so I called and had it changed. I received excellent service and my flight was changed to one that I liked better. Thanks!

It started when I was stranded in Florida and need to get back to CA FAST... EVERY AIRLINE wanted a mint for a one-way ticket... Or loads of inconvenient stops between. CheapOair found me a perfect, cheap convenient flight. So this time, I thought I would try them for more complex needs. They got me the perfect flight to Nairobi, Kenya for my month in Africa and my return from S. Africa. I am flying Business class and the times are perfect! I think I love this company!

The agent was completely helpful with my questions and answers also, very easy to explain my situation. I really want to thank for his help and work. I would definitely recommend CheapOair to everyone!!! :-) :-) :-)

So my husband booked a trip for us. He thought he was going directly to the airlines site when he booked it. So all was well at that point. Then when it was time for us to do the online check in, I realized he put an extra letter on my name! Oh boy! so now were in panic stage! So he calls CheapOair, and he spoke to a rep! (I'm not sure if I can put his name on here, so I won't.) This guy made us pay an additional $500.00! He said we had to cancel that ticket, and purchase another ticket, because of the extra letter that was added to my name. So that's when my husband realized he wasn't talking to the airline, and it was cheapOair!

Great service, attention to detail and solution oriented. Best of all: Solutions found! Very satisfactory. Thanks.

The agent was very polite and helpful.

The agent was polite and knowledgeable. She explained the options and why the ticket price had increased. After I'd committed to the ticket, she gave me the name of the airline, the flight numbers, departure time, amount of layover, arrival at destination for each flight. We discussed additional services, but she was not trying to upsell me; my impression was that she was only giving me information about the options. She sent me e-mails confirming the details we'd discussed. Her courtesy was outstanding -- she willingly repeated numbers I wanted to check. I couldn't have asked for a better agent, and though it's unlikely she'll be the agent helping me once more, I'll certainly check CheapOair the next time I fly.

Good experience. Only problem, they did not put the saving code on tickets.

I recently bought round trip tickets from Israel to Budapest via this site. The price seemed great - and I was pleasantly surprised when I made the reservation because I WAS SURE that it included baggage fees. I triple checked everywhere on the CheapOair website and felt good when I made this reservation. Afterwards, someone here at my work told me there was no way that my flight would include baggage. I called the airline directly and found out that this is true.

We had a typo with the name on previous ticket and had to redo it again. We had to get exactly the same flights. We started with another representative but the call has been disconnected. On next call, we had Rosco on the line and he understood the issue and have been able to work with our constraints. He was amazing. Great service. Never ever had such experience before and I have almost 1M miles... We are very thankful for Rosco's effort. He made us happy.

Being my first time to book a flight ever I was so happy to get such a helpful and sweet lady. She was sooo kind to me & I was very excited too. She laughed with me. I was happy as a little kid. Thank you for the great service and kind people you have working for you. I will be checking on a flight to Alaska this summer.

My wife and I booked a flight to Palm Desert with CheapOair on December 18th. I was very satisfied with the price of our tickets. On the 30th of January, my stepdaughter and her husband finally consented to allowing us to take our 2-year old grandson. I called the number on our itinerary to see if CheapOair could get my grandson on our flight. In less than 15 minutes, he was booked on the same flights we had. The agent I talked to were very pleasant and helpful. Within minutes after hanging up, I got a call back from CheapOair to make sure I received my confirmation e-mail, and to make sure it was correct. It was then that I noticed the dates were the same, but he was leaving from a different airport. She apologized for the mistake, saying it was the wrong confirmation #. She resent the e-mail and everything matched correctly. I was very impressed with the call back and the agent making sure that everything was correct.

I bought a ticket twice from cheapoair.ca. All prices were shown in Canadian dollars. I called them for confirmation and bought a ticket over the phone. These ** told me price in Canadian dollars but when I came back after the trip I found that they have charged US dollars instead of Canadian dollars on my credit card. When I called them the call goes to ** to their office based in India. They will do whatever they want to rip you off. A very bad experience in life - twice with these **. They are liars. Please be very careful before you regret. Stay away from these **.

CheapOair was very friendly, efficient and assisted me with a complicated flight schedule. Thank you so much. I will always use CheapOair.

It was so easy. I'm not very good at using the Internet but just typed cheap airline tickets.com and got a phone so I called and the customer service and was able to hear and understand the lady speaking to me. And she was fast, helpful.

It was easy to reserve thru this service, I'll definitely use it every time I need to fly!

I am flying to South Korea in May, and having used CheapOAir on stateside flights, I called them. It was easy.

I do not know how to access my ticket. I cannot find any instructions, just my itinerary. HELP.

I bought a ticket from them. They waited several days to charge me, then by the time they did the ticket had gone up in price. They then sent me an e-mail that I needed to approve a new flight that was $200 more. They took no responsibility in not booking my flight. The did not say that my flight was pending anything when they sent me an email confirmation that stated at the top that it was "Booked on Tue, Jan 26, 2016". Now I have had to change my travel plans in meeting up with a friend and accept a flight that has a 8-hour layover there (vs 4:30hrs) and two 8-hour layovers back (instead of one 2 hour layover) to get an equivalent price.

I know mistakes happen and when they do I hope they are handled with care and seen through to a resolution. In this matter CheapOair only diverted blame. I was out over $300 on our vacation. When using CheapOair online service I have not had any issues but now I am a mother and have special requirements that needed further assistance. I called CheapOair for assistance (as I would be traveling alone, a long long way, with my infant son for the first time). I received, seemingly, great service at the time. When I asked the woman why the deals she was offering me were not on the website (less layover time) she said something about how she was making the reservations on the go. Once I arrived in Chicago everything went wrong.

My wife and I missed a flight we had booked because I didn't get done with work and back to town in time. My experience was some hard work and dedication to get us on another flight. Although it was at a different airport the fact is the agent made it happen. My hat is off to you and CheapOair will always be my first choice. Hands down the best.

I tried to cancel my ticket because I could not fly out on that date. It was told to me I had to pay 200 dollars to cancel that ticket. Before I book that ticket it said free cancellation.

Semi is a great salesperson.

I looked up my preferred flights online, but then had a few questions which I feared an online service might not be able to answer. Surprisingly, I got a quick answer when I used the customer service number, and all my questions and booking concerns were answered or taken care of quickly. Totally satisfied!

My agent was very kind and helpful on the phone. I didn't expect such professionalism. She was wonderful. Will use again.

Working with Cheapoair has been time consuming and expensive. I book original flights then a couple hours later discovered a mistake. I called and was charged $300 to make changes. Then received an email that the airline changed flights - called cheapoair twice. Spent 5 hours on phone calls - I asked for them to match rates currently showing on their website that were hundreds cheaper than I had paid. Was told three times a supervisor had to review my account and would call me. I have never heard back from anyone. I will never book through them again.

My sister and brother and I are making a trip together. After going through hell trying to make reservations directly through an airline to go to Great Britain, we went to CheapOair to book. This was a great experience and so much easier than the airline, AND less expensive! The follow-up to confirm our reservations was timely and accurate and this was a great experience all around.

I forgot to mention a coupon code I received by email & when I called back after my flight was booked, the representative accepted the coupon & my credit card will show the credit. How nice was that??!! And, that's why I will continue to book flights through this company! Thank you!

I booked my mom's ticket through CheapOair. She flew with British Airways and absolutely loved it. We had to make changes on her ticket twice and every time I called CheapOair customer service they were super helpful. This is my first experience with them and I think from now on I will be booking through Cheapoair. Wish I knew before that they were this good. Very affordable prices on flights too! Thank you for amazing customer service.

Very helpful, listen to what I asked and did his best to accommodate me. Very nice. Good experience. I will shop again.

Horrible experience & will never use them again! Customer service rep hung up when I called because there was no way to check in for flight they reserved on Silver Airways. No Silver airline rep at service counter & my group had not been able to check in on Silver's website or telephone. Message said number had been disconnected so I was very concerned about my family's trip. Still no customer service rep at counter so I called CheapOair & spoke with customer service rep who tried to connect me with Silver Airways but she dropped my call and didn't bother to try to call be back... & I had given her my number. Finally, 2 pilots & flight attendant showed up but door to jetway was locked. They had to find maintenance to get door open. CheapOair & Silver Airways both get an "F".

The last name on the reservation was spelled incorrectly. This could have been a major problem. However, it was not a big deal with this company. It probably was a language problem. The reps were great. They did everything they could to fix it.

Chase was quite helpful after trying to book a flight for my 15 year old daughter online. He was patient and was willing to look at all flight possibilities.

I purchased round trip tickets from RDU to Ft. Lauderdale to Key West for 2/17/16 on November 4, 2015. Twice I received emails stating schedule changes and asking for my agreement. The first schedule change was acceptable as it involved a few hours difference in flight times. The second schedule change (now I was getting suspicious!) was not reasonable. The change involved a flight FROM Ft. Lauderdale TO RDU on 2/17/16. I am not in Ft. Lauderdale. I live in the RDU area. When I did not accept the changes in schedule, it was impossible to get results from Cheapo. I am out $500, and I want my money back!

I would like to share my experience in CheapOair. I was wondering how come they still have a good review here or making money from this company? I hope no bias. I check all the survey. I saw good comment how come 100% of my friend already give survey to this company and no action at all? I had a bad experience in Cheapoair if there is a way I can post in the whole world I will but I will post this to free ads not control survey.

The rep was so helpful! He called the airline and took care of adding my infant in arms to my ticket so I didn't have to make multiple calls. He was very helpful and so kind. Thank you!

I was very satisfied with the friendly, helpful service I got from CheapoAir when I used their phone service to get plane tickets for an out-of-country trip.

You try to manipulate the customer. Someone is paying higher fares compare to the advertised rate on your website or on the airline website by making excuses and charging 50 to $60 more. For example, the $810 rate to Delhi India was available all over the place on various websites as the last even through the agent at Jet Airways. But your website processing doesn't go through properly so you have to call the toll free number and they give you an excuse. The constant excuse for all advertised fares with your company is that the advertised rate has been taken by somebody else. This is not the case and then challenged, or you threaten to cancel, you offer a refund of the excess charges. But those have never come true and you don't give a receipt right away for the refund. Where is my promised refund $100? On a positive note your agent was very helpful

Rating 10 for Excellency. Thank you cordially for excellent services throughout the years! HAPPY 2016!

I had a good experience with the agent from CheapOair. I called because I was confused about seating and was able to book everything over the telephone with the agent.

I just had to pay $220 to shift my arrival date back by 1 day because I overlooked the fact that my flight would be arriving in Istanbul the day after I left Tokyo. How I managed to overlook this, I really don't know, but I do know that the emailed confirmation I received strangely does not list this information. Although I expected this on my return flight to Japan, I missed that I would also be arriving very early the next day in Istanbul. Unless you click on the link for the printable online itinerary customers can easily overlook this and make costly mistakes (as I did!).

I booked the flight for my son and his family to come from Montana to Illinois. All went smoothly, the price was good, and the flights were ok. When I was done and reviewed every page I hit enter, to my horror after having reviewed, my daughter-in-law was listed as a male. At that point, I found it could not correct by me. I emailed the help but it was too long of a wait for a representative to come online so I called the number for help.

Wendell was awesome. He worked magic with a complex request that included a minor travelling alone, a last-minute switch on 1 of 4 legs, and flexible dates that moved us through 3 different cities not of origin or destination. Very pleased with the end result. THANK YOU!

CheapOair representative was prompt and courteous in addressing and resolving my problem. You should design your website so that once departure and return dates are picked a total price should be displayed.

The website was easy to navigate, and everyone I spoke with on the phone was helpful and polite. I believe her name is Allana.

Was very helpful and polite. Appreciate the help with finding ticket.

I bought Round trip ticket, and suddenly, after one month of purchasing, I got mail that is informing me about 'slight' changes. Well, that SMALL change is that one of my flight disappeared from my ticket. Two airlines showed me, on their computers that that flight never existed, which means CheapOair sold me full ticket, but gave part of it. Now, they are 'investigating'. There is nothing to investigate, just to give that ticket, and I don't have intention to pay for their mistake, or irresponsibility!

I worked with two different booking agents to purchase my recent airline ticket. I was thoroughly pleased with their effort and attention to detail. They helped me get the least expensive ticket with the shortest layover times. I will definitely use your services again for my future travel arrangements.

Agent was very polite and very good at their job.

I consider myself very fortunate to have had Davio as my contact. He was endlessly patient and answered each of my questions completely. He steered me away from at least one expensive (and non-refundable) error. He also understood what no one else, including my husband, immediately grasped: that even if you're flying to and from different airports in Florida, it's imperative to fly from and to the same Cleveland area airport if you don't want to fund a 35-mile taxi ride upon your return home. He gave me some very useful tips in other areas, too. In short, I would tell people to use CheapOair and ask for Davio!

I contacted customer service agents twice for assistance and both times agents were very helpful and professional. I always use CheapOair for my travel arrangements.

Very professional and knowledgeable staff. Answered all my questions and booked quickly a very affordable roundtrip non-stop ticket. Thank you so much!

The flight was good... Flight attendants were nice... The return flight was good... But the baggage, we had to wait for an hour before they even started to send them out. I feel like it should not have taken so long.

I interacted with two reps. Both were helpful and professional. The woman who booked our final reservation was very helpful and patient with a complex set of flights and we were very satisfied. It's rare to find a smart human that is helpful, and skilled at finding great priced flights in a complex business. Thank you.

Phone attendants were courteous and professional. Reasonable priced airline tickets.

Thank you. I enjoyed the experience. Fair price and prompt service.

Very difficult travel agency to deal with. This company has a few idiots working from India who are getting paid less than $1/hr and willing to argue with you the whole day. Once they steal your money, they will not help you with anything. Basically stay away from these thieves.

I was so pleased with the way things worked out by using CheapOair. I booked my air travel, hotel and rental car. The travel professionals that helped me were outstanding. They did not rush me and made sure I was completely satisfied. I will use CheapOair in the future.

I recently booked a return flight with CheapOair to Amsterdam to surprise my Mum on her birthday as we have recently lost my Dad. I entered my search and selected the flight with the best times. I then double checked the details and paid. Then when I got the receipt it was for a flight to "apparently a nearby airport" when actually it was to Belgium and came back from another airport in Holland. I called straight away and despite being on the phone over 30 mins they said it cannot be refunded. I am very unhappy with their lack of service and would not recommend them. I've now lost money I can ill afford and will have to pay again for flights. This company is appalling.

On the 17 of May I will fly flight 2050 and 101 from Munich to Anchorage. Thank you for helping me. You charged me 150 Dollar booking fee. Why?

This was my first time booking with you and the representative was very helpful and got me the right trip for the best price. She truly was pleasure to deal with. Thank you so much, I have already recommended you to some friends.

Booked flight to Manila three months ago. Just called Delta to check on seats for one leg of flight. It's cancelled. Everything. Because Delta delayed their leg by 30 minutes. CheapOair didn't notify us!!! No notification from anyone!!!

I booked a flight from CheapOair. My flight schedule was changed which caused my connecting flight layover time reduced by about 40 minutes. It was highly probable that I would miss my connecting flight, so I opted for cancellation. CheapOair customer care refused to give any refund. Airlines usually take cancellation charges and refund the remaining money, however these crooks engulfed all the money without burp. Never CheapOair again!!! Beware of these crooks.

Good. Excellent. I talked with Hope in India, Pune, she was excellent. Second time I talked with gentleman, he was also excellent. Thanks. God bless all.

I booked 2 bundles (flight & hotel) to Oahu, Hawaii on CheapOair. A few hours later I found a much better deal on Expedia with the same flight ticket & hotel bundles (saves at least $250 for 2 bundles). So I called CheapOair customer support to request a price matching with Expedia (since it was still within 24 hours time frames), otherwise I wanted a cancellation and book with Expedia instead. They transferred me to different representatives, then different departments since they said they have different department that handle flights, hotel, car rental, and bundle. Finally I got hung up from them.

I booked my airline ticket from Australia in Nov 9 2015 with booking no **. They charged my credit card 1362.23 Australian dollars. But due to some reason I cancelled my ticket within 4 hours. They refunded 1270.68 australian dollars to my credit card, which is a 91.55 australian dollars less amount. Company's term and conditions shows there is no charge deduction if you cancel ticket within 4 hours, which I did. When I asked they said these charges are for currency conversion charges from australian dollars to us dollars. I am using online bookings from years but never seen such a BAD COMPANY who is charging such amount for currency rates to customers. I will try to all social websites to expose this fraudulent behaviour of this company CheapOair.

Torin - the agent Helped me to change the date of my flight. He spend a lot of time patiently and at the end he found the best flight for me. Please convey to him my gratitude.

Cancelled flight and rebooked earlier flight to accommodate daughter's schedule.

My first choice when making a reservation is CheapOair. They always take the time to find me the best Price to where I need to go, and always patient and understanding. Thank You. Special thanks to Ms. Ann ** your agent.

Great service. Nice people to answer, they help me all the way though. Would buy from them again. Cannot say enough about their kindness. Thanks so much.

This company is complete **. I've been charged twice for my plane ticket and when I tried calling I couldn't get a hold or got transferred 4 times. They told me to call three numbers and couldn't get any help.

Good service to book a well priced international flight however there was a small uptick in price between the internet advertised price and the one the agent offered - not enough to break the deal. The internet site did not permit enough interaction to get information to permit the booking so a phone call was necessary - this lengthened the process significantly but the operator was very helpful. In the end I was satisfied with the booking. Only missing are seat assignments for 3/6 segments. Let's see.

The agents that worked with me wasn't helpful and made it very difficult to book. What I thought was a simple task was not... I was so drained and stressed out it felt like they (multiple agents) was playing with me.

Overall good experience. Not sure I understood all the charges made to my credit card. Had exceptional customer service upon booking flights and hotel.

Re-schedule the ticket. It is efficient and good.

Had some issues with unknown fees being charged to my credit card - After bringing this up they called me, apologized and credited me some extra money - a little annoying but they ended up doing the right thing.

On Dec.11/15 I was attempting to book a trip to Nashville for my thirtieth birthday. I was using a site that I have often used in the past - cheapoair.com. When it came to the payment portion, I was 'conveniently' able to enter all of my credit card information, as it was loading the site crashed. I immediately received an email from a representative at their website stating that they had been unable to process my request. I then called and spoke to an agent, just to be CERTAIN that I wouldn't be charged and was told absolutely I wouldn't be. Imagine my surprise when I get my December visa statement, I have been charged $563.50 twice for two tickets I was told, in no uncertain terms, that I would NOT be charged for.

I was on the website to book a trip to Austin from NY to see my grandchildren. Online it said to call for better prices. The price on the web was $226 minus reward of $20. The women I spoke with booked everything saying it was $226. At the end of the call she said with taxes it came to $256. At that point I said "OK". Three hours later, the fare was still online for $226 minus $20. I called back and the nice man who answered check and I received a credit of $45. Thank you for your attention to this.

I requested to cancel a ticket and was charged 2 times cancel fee. When I called for customer services of CHEAPOAIR 4 times, they said that I need to check my email. I told them that I had read it over 100 times. I wanted they check carefully, but they said they transferred my calling to refund department. I waited 2 hours but no one talked to me. I called back and back many times. No people worked at Customer Services of CHEAPOAIR. $100 charge wrong, it is not a big money for me. But I advised that a good company should have employees who know to work, honest and deal with customers. I will never use CHEAPOAIR services.

I was happy with the lady.

Had difficulty with online booking. Called the tel. no. with CheapOair and the attendant was very polite and helpful in booking my flight. My reservation information was provided to me via e-mail for further reference. It was a good experience.

I purchased ticket from CheapOair. While booking he charged me 500.00 but as it was via and was taking too long time to reach destination I had to cancel the ticket, so I approached back to CheapOair. When I called them they are group of people. The operator told me wait a minute, they discussed among themselves and once again operator came back over telephone saying, "You see if you cancel right now airlines will deduct 500 hundred. So you are to pay 500.00 right now so that you will get the refund."

Customer Service Representative Wilon (sp) was very knowledgeable and very professional on the phone and helped us get the reservation times, dates and seating in a timely manner. Very pleased with service.

I wish to thank the lady who helped me purchase my ticket. She was very nice and patient. Thank you.

I intended on booking a flight from 1/8-1/11 instead the website save me a flight for the 15th-18th. I had to pay $308 more on top of $455. I had no choice but to make the decision to pay more but I'm not happy at all. It is also my first experience with this site. That feature is misleading and as in my situation, I over paid for a flight. I'm hoping CheapOair can give a courtesy reimbursement.

I contacted CheapOair because to receive a refund for part of my reservation that was apparently canceled on me months prior to my actual trip, I called them about 7 different times and spoke to about 9 different people. To date no one has contacted me nor refunded my money for the unused reservation. Even though I was assured I would receive a call back from a supervisor at one point, no one has called. Then I was also reassured that my reservation was being refunded and even received a supposed confirmation number and still no refund has been received to date. These people are a bunch of thieves!!!

I was very frustrated. The system was so slow that I thought it was frozen. I had to start over several times before I could get confirm #. I had to call to verify. It was ok because the website wouldn't allow me to go back.

I had been looking forward to my Xmas vacation for some time and catching up with my family who live on the other side of the world. We were departing from Austin, Texas and destined for Tokyo, Japan. As you're probably aware there are no flights that travel directly to Japan from Austin so we had no option but to get a connecting flight. Fortunately we had enough frequent flyer points with United Airlines to get us to Vancouver, Canada so all we had to book was a direct flight to Tokyo which we found through CheapOair flying with ANA Airlines.

Help was great. That was a nice experience.

I was helped in making my reservations by a really nice and knowledgeable agent named Yannis, who was stationed in India. My reservations were a bit complicated, as I am flying from a smaller airport in Roanoke, VA, for back surgery in Fort Lauderdale, in February. He worked with me to arrange timely flights, wheel chair transfers, preferential seating, etc. He expressed his good wishes for my surgery several times as we worked through my reservations, and was a big help in making this all work. Thank you to Yannis and CheapOair!

Besides spelling getting my name wrong on my original ticket I was t it could be fixed but only for an additional fee. I asked to speak to a supervisor and 1, I was cut off. 2, put on terminal neglect. A supervisor finally fixed things for me and then got my birthdate wrong. Then I was overcharged $75.00. I think you are a bunch of crooks and incompetents.

Do not use CheapOair! I repeat, DO NOT. In case you run into a cheap rate on their website, leave! Do not make any booking with this greedy, irresponsible company whose only goal is to take your money and nothing else. Also, their system is so messed up and they can really screw up your trip badly. The booking agents will tell you information they themselves are not sure about and cares nothing about their customer whatsoever. So, do not deal with CheapOair, this is a company you cannot trust. Their carelessness about their customer is beyond belief. So, stay away from them and DO NOT purchase any tickets from them!

Best flight tickets reservation website I ever known. I just booked 4 tickets flight for me, my wife, and our little two kids. We always book our back home flights tickets on CheapOair. We can tell that this website just meet our expectation, affordable prices, flexible schedules and itineraries. Quality customer service and very helpful after purchase service staff. I would recommend CheapOair for anyone who seeks price affordability, flexibility of schedule, safety, and reliability.

Ordered round trip with them for 8 month in advance. Received email about flight time change one month before flight and was happy with their notification service. Flight time was changed from 8 AM to 2 PM which was amazing for me, but when I arrived to airport for check in, found that there was no changes and my flight was at 8 AM. That means I lost my next flight connections. Call to CheapOair support and they put me on hold for almost 30 minutes. Thanks to airline supervisor who put me on a board for business class for no charge. Next connection flight has no registration for my name and have to wait until all passengers are in and wait if someone delay to use their seat. Same for all next connections.

I'm completely satisfied with the service your company has provided.

I had booked a Sun Country flight for mid-January through CheapO Air, and had an emergency gallbladder removal surgery that was restricting my ability to fly less than two weeks before my scheduled flight. I called Sun Country and was told that I would need to pay a change fee, but I could apply for a medical waiver, but it would need to be done through CheapOair.

Everything with this company has been awful. They refunded most of our cost for the tickets to our account, but it remains active in their system and in United Airlines... But I was able to also look it up in Cape Air, and now it says the booking # is inactive. They refuse to cancel my booking so that I can rebook with confidence that we actually have active tickets for our flight. Customer service is always with a 3rd party - hard to understand - English is not their first language person.

I would recommend this to anyone.

I was very pleased with the assistance I received in making a reservation over the telephone with the representative as opposed to using the Internet. My flights were confirmed and booked with no errors.

Good prompt service. Be careful when entering departure and arrival places and times.

I called the number on the website to order two tickets, which I they were getting me the best offer. NOT so, they asked for 14.99 to pick your own seat... Crazy, then after I paid close to 700.00 to find out when I went on the America Airlines website, the tickets were 115.00 cheaper than what I paid. NEVER again will I get tickets from the website again...

The rep who sold us the two tickets got BOTH passengers' dates of birth incorrect, and it took two more calls to rectify and even then required a call to the AIRLINE to confirm that at least they could verify that correct data was on file. Knowing how TSA is about data, looking for any excuse to deny boarding, this was sort of scary. Better care needs to be taken, including reading back such vital data to customer, to prevent such mishaps.