CheapOair Reviews

I had a wonderful time talking to Annabel. She was knowledgeable, courteous, and delivered what she promised. Please keep up the good work. I will recommend to my friends to use CheapOair. And you continue excellent job you do.

Booked a flight to NY from Chicago. Not the best price, but whatever. Suddenly have to cancel. Wait 62 on hold and get hung up on. Call back and eventually get a representative. Tells me if I cancel I get $164 credit, or if I reschedule I will receive a $200 fee. The tickets were $200. Easy choice right? Well wrong! If I cancel I get both the credit and the fee. In other words they charged me an extra $50 to pay an extra $200 all the while I had insurance to protect my "investment" which mattered not. So what's the moral of the story? If you book CheapOair and can't go, don't reschedule. I will never book with them again. Ever.

$50 cancellation fee for a booking made with 1 hour. Overseas call center staff seems a little perplexed using their computer system. To change a city it took an hour of back and forth and when I saw the city I was changing to was cheaper than the original city I am still stuck paying the higher fare for service charges which my scam artist sales rep could not list. ** way to spend an hour.

Call # on booking confirmation to cancel itinerary (Flights & Rental car) - CSR refused to cancel flight until I cancelled car rental... gave me the # for car rental. Would not cancel car rental until flights cancelled. Transferred back to CheapOair. Now they give me the phone # to travel insurance company who don't have 24/7 hours. So I tried the CheapOair website for booking cancellation... put in the booking # and instantly pops up to call customer service. What a runaround. Called back customer service # at the cancellation portal on the website. 2 hours later and still can't cancel flight (due to medical travel restriction). Worst customer service. CSRs speak poor English. CheapOair quick to take your $$ including Travel Insurance. Very unwilling to take cancellation. Let the buyer beware. Stay away from CheapOair.

Cheapest airfares encountered on the web, less than the actual airline reservation websites. However, my experience with this entity reflects unethical and dishonest business practices. For example, right before purchase while my web browser was still open, airfare prices increased. Immediately after purchase, the same itinerary reflected its originally lower price. Contacting customer service, I was asked to send them a screenshot of the flights, but received no reply. Two reps even told me prices were the same as my purchased amount! After ticket purchase, I got a call from someone asking if they would like to reserve my seats, for a $40 fee. I refused their offer, and easily reserved the seats on each flight leg myself directly with the airline via their reservation website with the flight confirmation number. I guess they assume the average consumer is either lazy, or an idiot.

CheapOair is a rip-off and they stay in business only because they steal your money. They make money by "SCREWING" the consumer on cancellations and refunds. I own my own business and I would never take our customers money if we didn't do anything for it!!! I booked these 3 flights and then found out our Seminar was cancelled. I called CheapOair within 28 hours of booking these flights and they first refused a refund, only credit. When I got really PISSY with Ryan, he said that it will cost us $300.00 cancellation fee and he would refund the difference. Our flights are still 3 weeks away, they can fill these seats with someone else and yet, steals my $300.00 dollars. This was our first time using CheapOair and the very LAST...BUYER BEWARE!!!

Worst customer service experience. They could not verify my bank card even with all the information provided by me and by the bank as well. Several times I had to call them and get charged for the calls. Whenever we got to the solution and they have said they will call me back and from that point, I never heard about them. I had to call them again and again. One of their people hang up the phone on me. Because I am a student I am pretty price sensitive therefore I wanted to find the most budgeted flight ticket but after all of these issues I would never choose their website because they are very inefficient and their customer service is a disaster. In 2 days they could not sort out anything and at the end I had to cancel my ticket because they wanted to charge me higher price. If you have a chance do not choose this company.

Would highly recommend your service. The gentleman I worked with checked all information to make sure everything was complete and accurate. He went over everything twice to make sure all the information I gave him was correct on the ticket information.

Originally I was unhappy with charges made to my account but upon being called about my issues from a customer service representative and getting it better explained and refunded I am beyond happy with them. I have booked many flights on this site and will continue to do so for future travel plans.

I made a mistake in my booking so I called to make a change. The agent on the line corrected my mistake and offered me a good deal. I had purchased two separate one-way tickets, to get a better deal. But I overlooked an essential detail. I was greatly relieved that the agent could help.

Normally, I go through Expedia for all my travel arrangements. But, this time, I thought I would try a new travel booking site. Boy, was I in for a big bad surprise! They supposedly gave me a "promo code" of $50 to book a flight with them, but on the back end they charged me $50 for a "service fee" for using their service! Their customer service department told me that without the promo code my service fee would have been much higher. Are you kidding me??? I found this out by looking at my credit card statement after I had to cancel the trip three days after booking it (more details to follow below).

Very professional, polite, and work hard to get me a very good deal on my tickets. I tried 2 other companies, and CheapOair tried the hardest to accommodate me. I've already recommended your service to a friend of mine. Thank you.

I finally booked and then a page came up that the booking couldn't be processed because the price of the flight had increased by $200 or so more than before. Immediately I received a call from a representative. He was very helpful and walked me through the process of booking another flight that was within the dates I wanted.

Ultimate worst company I have ever dealt with. I showed up to the airport only to find out CHEAPOAIR had cancelled my flight. After calling them they said they tried to contact me by phoning me. As an airline company I would expect them to know, when you are traveling out of the country you do not have access to phones back home. They did nothing to make the situation better and when I phoned them (4 different occasions) I had rude, unhelpful staff, who hung up on me mid conversation. I was left stranded at the Rio airport in Brazil. I had been traveling for 2.5 years before this and honestly this has been my worst experience thus far. Do not make the mistake I did. AVOID THIS WEBSITE AT ALL COSTS.

I would like to thank CheapOair for helping make reservation for Atlanta. The customer service person was very helpful and pleasant. The price for the ticket was very nice. I truly will tell all of my friends and family to use CheapOair for tickets. Thank you for helping me visit my love one.

I wish that I had written down the name of the person who was so gracious in help with making our reservation. He was very understanding and was careful to make sure that he was getting all the information correctly on the booking, he explained that the information had to match our IDs’ information at the ticket counter once we were ready to board the plane. He went on to say that it could not be changed at that point. I also explained I would need assistance to the plane because of the distance from the airport to the plane. He assured me that would not be a problem. Thank you for a very good experience, because this was my 1st time talking with Southwest Airlines.

I booked 3 tickets from CheapOair last night. They didn't send email to confirm anything before booking, just charged my credit card. I asked them to change my daughter's name when I saw the E-ticket. They missed a letter. It took me whole hour to be on the phone and paid $$ for their mistake. It is not a satisfied experience at all!!

My traveling partner made her reservation. Hung up, I called back. Ask for senior citizen price!! My ticket went up 50$ in a matter of 5 minutes versus hers. What gives??? 50$ in 5 minutes. I had no other choice but book the flight. I want to know why the cost went up so quick!! This really has put a damper on my trip. Friends name is Delphine ** and we are on the same flight. This just seems so unfair!!!! Thanks for an explanation.

They a rip off. I bought two tickets from the agent. 30 minutes later I found on their own site better dates and cheaper. So, I canceled the old tickets and bought new ones. The cancellation was only 2 hours after the purchase. They charged me $150 to cancel the 2 tickets. Basically they lied and steal your money.

Your group were very professional and did a great job getting the flight I wanted and filling everything out. I would use your company again. I only thing was the price I found on the internet with you changed when I went to reserve. Would help if that didn't happen.

I had one issue when I was ready to purchase my tickets online, and unfortunately I had to call CheapOair for help. That and trusting the person who assisted me was the biggest mistake. I told her I wanted to purchase 2 tickets round trip. She decided to purchase One ticket to go and one to come back. So I basically ended up paying $656 for each ticket when their price was $328. I even explained to her I had locked the price through FLYER for $328.

I am very happy with your services especially customer care team as I had problem with my travel and all issues has been resolved very proficiently. I would like to continue my relationship with CheapOair. Thank you all for your support and we will be in touch.

On 05/16/16, I bought a $500 flight to Spain and booked through CheapOair for the first time. Today 05/17/17, I had to cancel my flight because personal reasons. There were NO options to cancel online and you have to call their customer service. Since I was calling within a 24 hour window, I just expected that it would be a simple, free cancellation, like it is with all the other 3rd party sites like Priceline and Expedia. I come to find out that though I would get the refund for the ticket, CheapOair charges $75 FEE. The rep stated that he could "discount" the fee to $65, but cannot waive or make other changes because of the "computer system" which I feel is a false statement because if it can be reduced by $10, why can't it reduce the full amount or more.

I was satisfied with the Customer service agent and the overall experience with you guys. My only concern was for the amount of times I had to dial the number until on my third try I finally spoke to someone. This was because each time I called the automatic operator just repeated the same thing over and over with each step I followed. It became annoying.

The CheapOair agent who helped me was efficient, fast, courteous and professional. I was able to get a very reasonable fare, in spite of traveling in the high season. The process did not take long. I definitely recommend CheapOair. I recently recommend them to a friend who is planning a trip to Europe. I will add that it is very helpful to be able to book by phone and talk with a person.

Avoid this agency! They won't honor what they promised if there's a price change! Be careful that they don't offer free 24 hrs cancellation like their competitor like Expedia, Priceline etc. I booked two flight ticket through their website & then received email confirmation that my booking was successful. Then the next day they sent me email saying my booking didn't pass through since the airline increase their price several minutes after my booking so CheapOair won't honor the price I already booked!

Stevie was exceptional. He knows your products, and procedures very well. He booked cars in 3 different cities and 2 will be returned in a different city, he had to keep track of the flights and times from my bookings earlier with Bob on booking #s **. He has a very good rapport with his customers.

I was helped above and beyond with an issue with my first booking about my passport and got an even better deal. Instead of two layovers in the US it's only one now and discounts. The lady is a Christian and helped ease my mind on a lot of issues about my long flight that I am taking alone.

Very helpful this time. A few other times a great deal of trouble but Carmina in our all of 5/15/17 was excellent, very professional, courteous... Great job. Had no idea that CheapOair had a subsidiary company. I also am a customer there.

Stay away - they are shady and rely on small print to charge you hidden fees! I two airline tickets for international travel 6 months in advance. The fare was a good deal and they advertised a 24-hour cancellation no-risk and within an hour I had to cancel because the airline had a limit on the number of infants that could travel on a flight so as I was waiting for my child's passport, they required that in order to assign him onto the flight, I needed his passport copy (which was not yet ready).

CheapOAir delivered by far the worst booking experience I ever had. :( I'm professional Quality Assurance Analyst, and it takes a lot to irritate me and cause this review. There were a number of hidden fees ($59 for seat selection, $74 for canceling online booking within 30 mins, etc.) My reservation had multiple technical issues from minute one. 1) During reservation flow I got an error, however reservation was made. 2) I can't access my reservation after completing user registration during booking process. 3) Partial information perished to Turkish Airlines, so I'm not able to enter my information directly with carrier.

In order to cancel tickets I had to go through some lady in the Ukraine who told me she would call me but never did. She said that I would not have to pay a fee but I had to spend $75 per ticket for the refund. All in all different people told me different information! Very unprofessional and disorganized! I spend 2 hours on the phone just to cancel my ticket. It was a complete nightmare. Never again. I would rather book through Expedia and pay more!

On April 4 2017, I purchased online tickets for my wife and 3 children from Houston IAH to Kabul Afghanistan for my wife to attend her father’s funeral in Afghanistan who just passed away. When I received the itinerary via email I noticed that my two daughters’ name were not showing on the airline tickets. It was maybe because we were so stressed out and sad I might have forgotten to add them, so I called the customer service line and a person by the name of Kumar ** answered my call. I had two reasons to call CheapOair. Reason 1: I wanted to add my two daughters on the same flight with their mother and reason two was to change the ticket's return date from April 28 to May 25 and it was less than 24 hours from the time of purchase.

CheapOair doesn't even deserve one star. This company is below zero star. We reserved a flight (booking #**) for Florida back in Dec 2016. The representative on phone by mistake booked it on wrong month. We needed on 28th Dec and he booked on 28th January 2017!!! We realized on the day before boarding.. so called CheapOair and requested correction or cancellation. But the people at CheapOair were so disgusting (it takes forever to get some manager on duty on phone line)... They did nothing. They knew it was their representative's mistake still they didn't gave us refund.

Our tickets were changed, we were charged more, promised that new tickets would arrive in 2 hours... It's been more than 24 hours, and tickets are not here yet. :( We need our tickets for our passport appointment in the morning.

I am very content how your employee (named.. BIRUNA?!) dealt with my require of modifying my first order with Turkish Airlines, after a genuine mistake. Thanks, much to your employee and to the Company.

My booking experience was quite satisfying. Your agent Mr. ** was very polite, knowledgeable and to the point. Everything was done quickly and professionally. If all your people are like Mr. **, your company is in good shape. I would recommend CheapOair to everyone.

The clerk was very polite and efficient, although a little hard to understand. The fare obtained was very good!! The layovers are long, but if you have more time than money (like me???), this is a great option! Will definitely use again!

Was charged $75.00 for cancelling within 10 mins... Nicely hidden in small print Cheapoair. Way to screw your customers out of money by making them believe they have 24 hours to cancel and then hit them with a service charge. Great work!! Should buy you many repeat customers for life.

I was using the online booking. It took a while to go through the whole entire process especially I was booking for 5 people and then you get a pop up the flights was not available was frustrating. If they are not available, they should not be posted. What I thought saved the day is that one of your agents called me and offered to help. While it took almost an hour with him on the phone, we were finally able to book the flight I wanted and the price. I went out that evening and I had received a confirmation page. The website had switched full middle names to initial only for the 3 out of 5 passengers.

Cheated of airfare. Ugliest company I have ever dealt with. Stay Away! On Dec 27, 2016 I prepaid for a ticket from UIO to MDE with Insel Air bought thru CheapOair. After a few weeks I received an email from Insel changing my schedule from a 1-hour layover to six-hour layover. Insel asked if I wanted to keep the reservation, adding that it's Mandatory that I keep it. So I agreed to keep it. In March I received another Insel email stating that Insel was not sure that they could buy enough airplanes in time for my reservation, and asked did I wish to keep the reservation, so I asked that it be cancelled.

I used the site to book a flight from Dubrovnik to Zurich. There were only a few seats left at the best price, so I booked the flight. Somewhere along the way I thought I saw a notice that I had 24 hours to cancel the booking with no charge. Not so I found out when I tried to do so. I think the charge was $60-$75 apiece to cancel (as in says in the small print somewhere on the site). I also noticed I had been charged for "Enhanced Seat Assignment", of which I was unaware. Based upon the charge I chose not to cancel.

Be aware of their sneaky policy before you make a decision to book on their website. U.S. Department of Transportation regulations require that, as long as you've booked a non-refundable ticket 7 days ahead of your flight, you're entitled to hold your reservation and the fare and change or cancel your reservation within 24 hours of booking, without paying a cancellation fee. However, CheapOair doesn't honor that law because it's a third party. They charge an absurd fee of $75 for canceling your ticket within 24 hours. It's basically all going into their profit because the airlines don't charge them for anything for canceling the ticket. Such easy money to make for them!

Just want to say thank you for guidance to get a flight. I made a mistake by myself looking for a flight, but Adriana help me to solve my problem. I couldn't make it without her help and patience. I will recommend your flights service to anyone who needs travel.

I called 3 times to get their deal today for 105.40 and they were so rude. You can't understand them. And I asked for a supervisor and the guy came back, the same guy telling me I was using speakerphone, there was a bad connection and there wasn't. And I called again and they will be in route again so I didn't call back. Wasn't able to get anywhere and the flight was from Indianapolis in to Pensacola Florida.

Inaccurate information conveyed by agent. Yesterday I made a reservation. I discussed with the agent my need for aisle seats on all my flights and he assured me that for a fee of 14 dollars, I could get them. I agreed. He told me that I would receive an email within the next six hours of the seat assignments. I did not. So I called this morning and I was told that what he had told me was inaccurate - that seats cannot be assigned!!! I am particularly concerned because as a senior citizen with a knee problem, I need an aisle seat that allows me to stretch it out. I am deeply disappointed. I don't think I can trust your agents again. Nor CheapOair.

Thanks Kirsten and supervise to solve my issues with the booking. Appreciated. It was very important for me to change the dates. Lucky to talk with right person to get the solution very quickly. I want to mention as CheapOair live chat and support is very quick response and very helpful.

I've used CheapOair in the past for international travel, so I searched here first for an upcoming trip. I found some great rates with good travel time where I'd leave at a reasonable hour and land at one, without too long a layover. I selected my trip and went to the next screen to enter my payment information. Once that was done, I hit submit, but received an error message. It said a field was left out, but I couldn't for the life of me figure out which one as I'd filled out every blank space. I tried hitting submit again just to try, and got the same error, so it was time to call customer service.

By giving me the false commitment by the agent named Drew CheapOAir cheated with me due to which I have to pay 1060$ (USD) and also the return journey has been cancelled. With booking ID **. And as a compensation they offered me 100$ waiver in the new ticket which is a big joke made with a customer in name of service. I will never use this service again and will soon file a legal complaint against this agency.

I'm traveling in November and I had a specific flight and times to leave LAX. They were able to accommodate me after going back and forth a bit with costs that were changing in front of her but I got the right flight and times squared away by the end of the conversation. I tried getting my seats reserved but I found out later that it's best to do that with the airlines instead. Also they do not deal with TSA pre-check so the airlines was also in charge of that arrangement. Just know it's best to check with your airline after you book your flight to make sure all your accommodations are done properly.

Very ridiculous and cheap service! Please do not consider this website at all!!!

I was happy with the agent and the ability to get the same flight as my friend, though she is on the return end of her trip and I am just going. It did cost me more to get on since time is less than 2 weeks, but worth it to get what I wanted.

I'm totally happy with this website. I've used it before and will use it again. They are considerate of your needs as a customer and appear to do their best in helping you with your flight information. I feel they are trustworthy and I will give them an A plus.

I bought 4 tickets from CheapOair, 2 tickets from MCO to New York and 2 tickets from New York to Detroit. CheapOair charged me $50 a bag instead of the $40 a bag from Spirit Airline. I called them and they referred to Spirit Airline, I called Spirit and Spirit asked me to call CheapOair. They Hung up on three times dismissing on the phone. The customer service representative was very rude and hung up on me when I explained that Spirit airline charges $40 and not $50 as claimed by CheapOair.

It was difficult using the online booking. It took a while to find the right options and then to go through the whole entire process only to be told one of the flights was not available was frustrating. If they are not available they should not be posted. What saved the day is that one of your agents called me and offered to help. While it took almost an hour with her on the phone, we were finally able to book the flight with the bonus that it was a direct flight where the ones I had seen online all had layovers. While a little difficult to understand your agent was extremely helpful.

Very bad and wrong information from their agents. I called to book my flight and after the booking the guy assured me that I am entitle for my refund if I called within 24 hrs, to cancelled or make a change even if there is change in the fare. That will not affect me. Just 3 hrs later I called to change date. They are telling me to pay $189.00. Ok, can I have my refund yes but you will be charge for cancellation. That is ripoff from this guys. I am sure this money they are charging me is not going to the airline. Is just a bad experience, everybody is giving a different information. Crazy.

I was very satisfied with the help I received while trying to solve my problem. Customer service was excellent. I decided to change my leave times from ELM, NY to Jax, FL and your representative was very helpful in helping me do that. So now I am happy. Thank you.

I booked trips with this website and expected the trip is cancelled within 24 hours, as it said on the website. However, when I try to cancel within 24 hours’ time frame (1 hr with 30 minutes wait), it said I had to pay cancellation fee ($75/app). I was on the phone with them for 50 minutes and they gave me discount to 40/pp. I never felt so cheated in my entire life. The customer service on the phone said that it does not display the cancellation fee because it cannot display all information on the website. I went back and try to look for anywhere saying the fees, you actually had to click on the fonts 'Book with confidence, 24 hours cancellation', the fonts had the same color with other fonts that you had to book, which does not indicate that you had to click. Cheapoair is purposely hiding the cancellation fee information.

I booked an air ticket and website stating full refund within 24 hours. But at cancellation within 24 hours, I was charged 50$ fee for cancellation and 5$ non-fundable tax. This is a way of ripping off customer and be aware of "FULL refund" trick. Also, the price of the ticket is not fully stated until you booked (in my ticket about 10$ more for some fees/taxes).

They resolved it took them few days now we are please we couldn't see how come we have to paid $55 to add an n on the name

Placed my order on 3/6/17 and had called within month to make reservation for seats and seen that reservation booking missed last letter of my first name. A=50.00 in addition. This is a travesty, and was told it would be waived after 2 phone calls with 2 different representatives, sent DL, 2x via fax. Had no email to scan copy, they claim could not see my fax, so why not set up a email account to receive it and update reservations. This is the worse customer service. I will never refer or use them again. It has now taken 4 phone calls and they finally call back to say will still charge. I dont understand. After paying out the Butt for tickets why this industry is the way they are. This is why THEY GET SUED. DONT USE CHEAPOAIR.

Booked a flight with Jet Blue through Cheapoair. I am very pleased with the service. It is very easy to access to the website and I did appreciate the e-mail alert; otherwise, I would have missed such a great opportunity. The customer service was very courteous and professional. Thank you!

Their web page had an advertisement "cancel within 24 hours". I had to cancel due to health reason within the stated 24 hours timeline, I was charged what they called a small fee of $75 per ticket which is about 8% of the ticket price. Coincidentally I had a similar situation for another flight with Priceline which I had to cancel within 24 hours, they kept their word and did not charge me anything for canceling. Zip. Zero. These guys are misleading their customers with big penalties by hiding it in their terms, keep away, there are a lot of other honest agencies out there.

My son is graduating in June! I have been looking for flights for 2 months for our entire family. 5 plane tickets add up fast. The representative at CheapOAir was able to find us a flight that I could digest without a 12 hour layover. Thank you CheapOair! And thank you for the patient representative that held on the phone while I got approval for the cost.

I had one of the greatest customer service experiences with CheapOAir I have ever had in my entire life. I was booking a flight to a ceremony in honor of my dear departed brother, however I booked the wrong day. I was devastated and felt I would not be able to switch the flight. Eubosia was the agent. Eubosia was patient, kind, compassionate and awesome. He made sure that my flight could be changed and I would not miss the event. God Bless him. He is one of a kind. The world needs more compassionate people like Eubosia. God bless him :-)

Sales Rep Andrean was very helpful. Andrean kept finding better prices. She was very professional & courteous. I will definitely go back with CheapOair. I felt I was in good hands. The reps at CheapOair do this all day. They have the tricks of the trade.

Everything went well except the extra charge for changing the return flight to a more reasonable time. She quoted me one price and then less than a minute later charged me an extra fifty dollars because she said the price went up that quick. Other than that everyone was polite and it went well.

Well done. Riliy could understand me with my laryngitis and found a great flight that fit my parameters. The cost was acceptable. And he found I was eligible for a discount because of my age. The only thing that wasn't acceptable was the quote for the auto rental.

Unable to travel on my original travel date due to a medical emergency. Booked my new flight, didn't really save any money even though I had a credit of $331. I ended up spending an additional $317 for new flight and penalty. Next time I will just take a loss on the first ticket and buy a new one. Would have saved $100-200 that way.

The last couple of flights I have tried to book on cheapoair.com have been red-flagged and asked to call a CheapOair representative. Reservations were accomplished at the lowest price posted, but it takes about 30 min. on phone, vs 10 min. online.

It is getting harder to book flights these days. With the help of CheapOair I was able to do this with very little trouble. The agent was a great help in making the process go smoothly. I will be happy to tell others about your good service in the future. THANK YOU.

Your service in ordering was great! Although, the selections are limited to left over flights. Very long layover wait times. It is ridiculous how long. Anything over 1 hour is too much. Correct this and you will be fine. Otherwise your ordering service was flawless.

The issue I had was regarding the extra 150.00 charge to my account. I called IMMEDIATELY after I hit submit when I saw my mistake. After this time, I will no longer use this site to make a reservation. I will advise my friends as well about this situation.

I made a reservation for two people and somehow when it sent, it had only the second person's middle name on it. Needless to say, changing it was very difficult. Cost me money and made me have to change my date and basic reservation. But the company lady in India stayed on the phone with me TWO hours to get a new reservation. I have no clue how the computer deleted the second person's name (it put mine in twice with their middle name). So all I can say is be careful to check your reservation - which I thought I did. Prices have always been good here when I use them.

Please be aware that CheapOair will be charging you more than 60% of return ticket value, just for changing a date of return. To shift departure for 10 days charge is 1650$ and whole price of return ticket is 2700$. I will stay away from CheapOair in future and I will recommend everyone to do so!

I made one of the biggest mistakes of purchasing an airline ticket through these scammers. When I wanted to change the flight dates they wanted me to buy four new tickets. They would never reply to your email or provide you any written information or policies. I end up canceling four tickets with $0 refund. Lost $2200 to these cheaters. I would strongly recommend you not to buy any ticket from them otherwise you will lose your money. I am also going complain about them to BBB.

I booked flights for my wife but the tickets were issued in my name. I didn't notice this until it was too late. When I called CheapOair, they told me they could not refund the tickets but could offer a voucher for future flights on the same airline. I called back later to make arrangements for the voucher and their story had changed, telling me the airline would not authorize the voucher. I contacted the airline and they said that CheapOair, not the airline, was the only party that could offer refunds/vouchers. Apparently the "Cheap" in CheapOair is the company's stance on refunds/vouchers. This company used to provide great customer service, but has now lowered its standards to that of the major airlines. Shame on them.

I booked a flight with CheapOair, but when I got the confirmation page, the website had switched the middle names of my wife and I. When I contacted the company, they tried to charge us $50 each and wanted to give us a new reservation WITHOUT the preferred seating we had paid for. They tried to charge us an additional fee for the new reservation, but after much protest, they seemed happy just to gouge us for the preferred seating. I finally just cancelled the reservation for a fee of $150 plus $14.95 to put the money back in our account. Then they notified me that we would not receive the refund for two weeks! They are withholding $2,669.20 for two additional weeks when they took the money out five minutes before we called to cancel. Judging by similar complaints I find on this site, I can see that this company is a complete scam. The Attorney General needs to shut them down from doing business in the United States.

This is my third ticket this year I purchased for my friend Marjun so he could get back to Manila and not lose his job. As always I have found your service exceptional. I would like to thank each and everyone in your organization firm your excellent service to me for myself and my new family.

I was assisted by 1 gentleman. Can't remember his name cause it's a funny one to me??? But he has a high level of customer service. Was very professional, patient and polite. I will recommend CheapOair to anyone any day.

Excellent. The person on the phone was very helpful, competent, and well-informed. He really understood both the airline's systems and our priorities. This was a complicated arrangement both because of dates and our requirements.

Does not even deserve one star. As a Canadian consumer I was forced through to the U.S. site of this business. I booked my flight which saved approximately $25.00 from booking directly with the airline... Or so I thought, not so much! When I received my confirmation e-mail it was in U.S. dollars and at this point in time is a significant increased difference to the current value of the Canadian funds. I contacted "CheapOair" immediately (within 3 minutes of my original booking) and spoke with several individuals to explain the situation. Essentially told, "Too bad. You should have noted it was a U.S. site that you were on." It was an inexpensive flight that would have cost me $110 but now is around $180, but luckily according to CheapOair - I could -pay a $50 USD, cancellation fee; but they "will be nice" and reduce it to $25! Yay! - Like that would help.

Bought flight ticket and CheapOair changed the flight date without authorization. Called to get date corrected and was told I would have to pay extra $80. Advisor blamed me for the mistake, which is a lie, and would not help to change the date back to the date I chose. Advisor said I would have to cancel and charge me $50 for cancelling the ticket. I flew with this company once before and had some problems then but this is the last straw. I won't be flying with them again and will definitely never recommend anyone to fly with them. The assistance and cooperation I received does not warrant any rating so I would give them "0" stars but have to give them a minimum of "1" star or I cannot submit a review.

Sam was very, very efficient and informative. He did his best to get me what I needed for my trip. On top of that he saved me money. That alone is awesome in my book. Only thing I can recommend is to streamline the process not to take so long. Thank you!!

Due to some emergencies, I need to do a lot of changes on my flight. I was on the phone with CheapOair customer service for one and half hour. She was so patient with my situation and helped me fix all my flights. It was a very nice experience to book tickets on CheapOair.

I bought a ticket from CheapOair website. After they changed my flight schedule, I decided to cancel my ticket. From 20th Feb 2017, the day I cancel my ticket, they said, "Will take 1-2 months to refund your money." But today 27th April 2017 I have received an email that they processed my refund and will takes another 1 or 2 billing cycles, which means another 1-2 months. I am so pissed off because they kept my money for 4 months... I recommend do not buy ticket from this company.

The agent lied telling me he would have to cancel my reservation and rebook. He then canceled. When he was done it was $100 more, my return day was a day longer than I initially booked and changed airports from Newark to JFK which all means I have to pay a taxi now to get to JFK and pay for a room another night somewhere!! I will never trust or book through CheapOair again! I hate it and they suck!! Beware! Not happy.

I was told that I would not receive any charges with a change of return flight plans if the changes were made in 24 hours. When I called to make a change they said it would be an additional $199.35. That is not what I understood to be the policy!

Though I called your Customer Service with a question, I ended up having the CSR book my flight for me. He was very helpful and eager to do what he could to make sure I was satisfied. I was able to see everything on my chosen airline site quickly, so I was pleased that I was ready to go!

I had a patchwork set of reservations to try to accommodate graduation dates. I needed to try to upgrade to two queen beds which they could not accommodate. But the hotel itself could give me the two queens and I rebooked there. In calling back to cancel, CheapOair charged me $30 fee for original booking plus a $25 a night cancellation fee (for 5 nights). This is outrageous. I will never use them again.

Made a huge mistake by booking a flight on Cheapoair.com. Due to a system glitch, my flight dates got switched to alternate dates that had me returning home before the reason for my trip. Since I had not even looked at those dates, I didn't think to verify them before booking the flight. Within 10 minutes I realized the error and contacted their Customer Service department. What a joke. After about an hour of trying to make headway via the chat window, I gave up until the following day. This time I called the number listed and over the next two hours talked to 'Kelly', 'Patrick', 'Veronica', and 'Victor', was disconnected 3 times, and blatantly lied to. Victor was the last person I talked to that day and he told me I was in luck that I had 5 days to cancel the airline portion of the reservation but I still needed to pay a $50 per ticket 'convenience' fee. Convenience for what - their computer messed up and I was being asked to pay for that.

I was having trouble booking my flights online so I called your toll-free number. Your agent on the phone was so very helpful and found good deals for me. He was so courteous, patient. Best experience ever. Next time I need a flight I will use CheapOair.

CheapOair is probably the most unprofessional travel agency I have worked with. The customer service is unfathomable. Not only was I on hold for hours, but I was hung up on by multiple agents. I never once received a callback. Then I received an email almost 3 months later trying to resolve the situation. 3 MONTHS. The agency is unaware of the policies the airlines they work with uphold. I was on a three-way call with a CheapOair agent and a Copa Airline agent discussing a flight rebooking solution when CheapOair wanted me to pay a $300 fine that the airline didn't require. This agency is a total scam and I will never work with them again.

I purchased a ticket with CheapOair. As soon as I paid I realized I had one letter wrong in the name for the ticket. I called right away! I talked to representative who informed me that I had to pay $25. I was angry because I'm on CheapOair for a reason. When I became angry she put me on hold and never came back. I emailed the company how dissatisfied I was with them and was going to forget it. 24 hours after I emailed I received email telling me I needed to send a PDF file with driver's license in the PDF file and full name right away. So I did, then I received an email stating I needed to contact customer service. I contacted customer service. They asked me if I wanted to change the name, I said I think I would like to just cancel. He informed me that it would cost me $50. Then he told me I would receive my refund within 7 to 10 days. I was not happy but I accepted it. I just wanted to be done with them.

My daughter bought the ticket through CheapOair for me on Apr 22nd 2017 and swapped my first and last name. When I tried calling CheapOair, first agent said that she will have to ensure the ticket availability and then said she will charge 25 dollars. She said that airline is charging that amount. When I called back after confirming that I can not directly change at airline after 15 min. This time another agent attended and said charge is 50 dollar and the ticket price has gone up by another 100 dollars. When I asked for supervisor, I was asked to wait for very long time almost 30 min. Supervisor was polite. Still I had to pay 75 dollars extra to have the name changed. In between I was given multiple different charges. I got two different change e-mail, one is simple name change with original confirmation and then with re-ticketing confirmation. This experience seems too similar to that of another customer experience on Apr 16 2017.

When you helped me book my flight I added the assistance package because I had neck surgery and needed the wing aisle seat due to the pressure and movement ability I needed. Nothing was done! My seat was assigned to the back of the plane. I had to request For myself a wing seat aisle. Which was not available. They did put me up further in the plane but was very uncomfortable and gave me a window seat. I think I should be refunded for the assistance package since I didn't get what I paid for. Please respond so I know you got this message.

I book a CheapOair tickets for trip to LAX to Cancun Mexico and I don't like the everything is hairing. When I arrive to the airport I was charge 50$ dollar for luggage. I purchased 4 tickets and on top of that I reserve a hotel. I received the confirmation for Sunset Royal Beach Resort and when I arrived they were book and I was sent to other one which it was lower rate and poor. I will never buy nothing from CheapOair.

The absolute WORST customer service I have ever experienced. My mother has booked with these people on several occasions. Once, when she booked a very specific itinerary then received her email confirmation, we saw that the dates were wrong. When we called back to have it corrected, they wanted to charge her more money in fees and difference in flight. We had to escalate, and once it was determined that their man made a mistake, they fully refunded after all the arguing. THAT process was quick, less than a few hours and it was done.

The representative was great. I tried going to individual airlines and I wasn't able to beat the prices that are on this website. I'm very happy with my purchase. I had an idea of when I wanted to fly, but the prices kept going up so she was able to get the dates I wanted and the times for the same price I had seen a few days before on the website.

Three days ago I tried booking flight on CheapOair from Riyadh, SA to Minneapolis (MSP), MN. Even though the same Air France flights that I selected were still showing on their site, each time after selecting the flight and entering my personal information including all Credit Card details I would get message that says "Oops someone just grabbed the last seat on your selected flight." Then I try booking the next available flight at a higher price and I get the same thing.

I bought the wrong ticket. Called 5 minutes later and attempted to cancel my ticket. They told me there was a cancellation fee of $50 on a $97 ticket? I asked for a supervisor and she told me I could not talk to one. I hung up, called back and was placed on hold. Repeated this 5 times. Then I threatened to call my bank with fraud. They went from a $50 fee to a $10 fee. I asked for a confirmation and they sent me a confirmation that I was getting a $14 refund when my refund was suppose to be $87 not $14. Another email that I received does not clearly state that the full refund is even guaranteed.

There is no customer service. Only people barely fluent in English who are trained to make excuses for the lack of helping solve a problem. I booked a flight with them, they cancelled it due to weather (I have the emails) but refused to refund the fare. I had to buy another ticket to travel. Then when I tried to board the flight to return home I was told I didn't have a ticket. CheapOair made me pay for a new return flight. A trip that was supposed to cost 448 dollars wound up costing over 1300. I've had several conversations with "customer service" but had NO help getting even a partial refund.

Great service. The gentleman that helped me was very good at his job, give him a raise. He was very helpful and made sure everything was correct before hanging up. I like working with CheapOair. They always give us a good deal on flights and car rentals.

Great, professional service of your staff. Very clear with cost, changes, and seeing if further help was needed. Staff provided wait times very accurately when needed and provided needed details. Friendly and courteous. Keep up the great job, as I will continue to use CheapOair!!

I purchased 2 tickets from Maui to Bangkok from Cheapoair over the phone for $2,370.00 USD, (Booking # **). I went over the spelling of our names 3 times and the agent on the line read it back to me correctly. I went directly to my computer when I got home and printed out the itinerary and double checked the spelling on both names along with dates and times of travel. All was correct. On the date of travel, we went to the airport, had the Airline Representative print our ticket to Japan (that was where we had a layover) and boarded our plane thinking everything was fine.

Tried to cancel flight and CheapOair wanted to charge $50.00 per ticket (2) and you would get a credit of $82.00 per ticket and then the airlines would charge each a $200.00 penalty! I did not make this up! BEWARE DO NOT DO BUSINESS WITH THESE COMPANY!

I recently booked a trip with CheapOair via Spirit airlines. Spirit has recently changed their baggage policy where you now have to pay for any bag you bring on their plane. I was never notified that I had to pay extra for my bags until I checking in for my flight on the Spirit website. At that point, I was made aware that I would be paying an additional $45 for each bag, on each leg of my trip. I had 2 bags total which equated to an additional $180 total that I had to pay extra for my individual bags (or an additional $340 for both my boyfriend and I). I only spent $220 on the tickets and would have never booked a flight on Spirit if I was made aware that I had to pay extra for my bags when booking through CheapOair.

I get anxious when trying to book airfare online. I always expect to get taken advantage of. I just booked a flight for my mother with CheapOair.com. This was the 3rd or 4th time that I have booked with them. Each experience has been positive. This time, I thought I checked and double-checked the reservation, but after putting in my credit card and confirming the purchase I realized that I had my 85 year old mother laying over in Chicago overnight by accident!!! I immediately called the toll free number, was greeted by a kind gentleman who calmed me down and within 10 minutes or so, found me an alternate flight that met all my criteria. What a relief! Great service, great price. I absolutely booking with CheapOair.com.

We purchased 3 international tickets from CheapOair that were unusable. The layover time on the flights they had connected was not long enough for the airlines restrictions. In SA you have to collect your bags after the first leg, then recheck them, then go through security and RUN to your gate 30 min before BOARDING time aka 45 min before departure, because they bus you to the plane. Once that bus leaves you are out of luck.

Well what can't be said bad about CheapOair that hasn't already been said. They are unreasonable, they don't care if they screw you over, they find ways to charge you more and their customer service is some of the worst I have experienced. They are very deceptive in the way they do business with you. I bought two tickets round-trip to Phoenix and I realized there was a typo on one of the passenger's info. So I called the number for any changes that needed made on the booking information. They came up with some reason for a $50 charge for one typo made. All they needed to do was change one letter, but they said it was a $50 charge.

I am very happy with the person who helped me book my flight. Great job. Best service. I had a hard time booking by myself. The representative was very knowledgeable and patient and got me what I wanted.

My ticket was rescheduled, twice. I got wrong itinerary but when I rang customer care person he rescheduled rightly. Thanks CheapOair, hope to see same cooperation hereafter.

I was able to book my flight easily. It gave me the option to select time of day down to the minute for departure. I could select a booking created by the company, or I could select a departure from one booking and an arrival from another. Good experience, will use again!

Once I escalated my issue with one of their customer support online representatives, I received a direct call from a supervisor, Albion **, who listened to me very well and didn't leave me till my issue was completely solved. I'm really grateful to his kind concern and positive support. He is one of those professionals who can make you feel insured doing your booking through their system and glad that you're dealing with one as proficient as he is.

I will never use the service again. I was sent a confirmation email stating to check the name. It needed a correction to use my wife's maiden name, so I contacted CheapOair within 30 minutes and it was first stated with a heavy accent that it was $50. My wife didn't even understand there was a fee she was agreeing to because of the accent. When I asked about the fee less than 5 minutes later it suddenly changed to $60 dollars. Again this is all within 1 hour of ordering the flight online through the website. I've seen other review responses from CheapOair here that it's free to make changes within 4 hours; this is a false statement. Beware, the company does not honor this and you will be stuck with these fees. It's better to just avoid using this company, since they will not honor what they say they will.

This is the second time of booking a round trip flight from Knoxville Tennessee to Manila Philippines. And the first flight was perfect, except for delay at Chicago on my return flight due to weather. So, that had nothing to do with CheapOair. This time I had a hard time finding the right dates and times online, and I tried to book an acceptable flight, but someone beat me to it. And even without request an agent from CheapOair called me back, and we spent a long time on the phone, until he could find what I was looking for regarding times and price. He was great! And I appreciate that so much. Thanks to him, and to CheapOair for making it possible for me to go to see my fiancee again in the Philippines!

Purchased 4 round trip tickets with travel insurance due to a sick family member on 10/12/2016. She died on 10/25/2016. Called, CheapOair said, "Yes you are covered." Submitted all documents, was told I did buy the travel insurance till 10/30/2016. This is a incredible lie and scam on the part of CheapOair. How do you purchase tickets and give insurance a month later. Total scam. CheapOair has given multiple documents all with different dates and money amounts. I have the CheapOair receipt from 10/12/2016 the day we booked with all items listed. Company is a scam.

I purchased a ticket today April 14, 2017. This is a ticket that I had been trying to purchase for days as I was trying to find an affordable price. This company offered a one way ticket for a little bit under $300. I was excited when I saw this price because it was pretty decent and I was tired of searching. I began to criticize the information provided, I also asked persons in my household to help me double check, after purchasing the ticket, it showed I would get home the next day as there was a layover. I must say in the advertisement this information was not mentioned at all. The time period for the flight was, matched to the usual time. I called this company to cancel and this guy told me I had to pay can $50.00.

So far have been very pleased. Have used your site many times in the past. Prices are very good. I believe we used it earlier this year to go to India. Agents are courteous and helpful. I will use your site again in the future. You were recommended to me by my son. Keep up the good work.

I booked a flight this morning from LAX to Cabo San Lucas. The page said I could cancel within 24 hours. Out of curiosity, I checked American Airlines and found the same return flight and a similar (nonstop) flight outgoing for about $40 less. I immediately called CheapOair to cancel 20 minutes after booking and was told the cancellation was not free and would cost me $50 more than I would be saving. I did not cancel but will not be using CheapOair again for two reasons: they aren't cheap and the information on their web page is misleading.

I booked 2 tickets from CheapOair online, then I called and extended the dates and got charged $400 more for both (which was fine). Something came up with work and I called to cancel my whole trip. I spoke to someone on the phone. She told me they will charge $500 (CheapOair fees) for both tickets and additionally another $400 airline charges. I was OK with what they were willing take off my ticket because unfortunately my plans changed. I got an email of how much I was getting back and I was like ok.

Your agents did well in doing all they could to rebook my flight! I was happy with their help. I was very unhappy with the extra cost the airline charged due a reschedule in addition to the extra cost of the flight, which I was already aware of. Overall it was a good experience as far as CheapOair was concerned.

Agent did a good job explaining my options and I ended up getting the flights I wanted at a price I thought was fair. The booking was complicated because I wanted to join a companion on the return flight to home base. The agent not only got me on the flight but I got a seat next to my partner. She was thrilled.

Last June I booked a flight to Tokyo, there were so many schedule changes that I lost my contact in Japan. I called CheapOair, was told to go to website and cancel my flight, so I did. They also told me reimbursement would be up to Delta. I called Delta, they told me I could get my money back. After almost one year of calling CheapOair and countless hours on hold, Supervisor Zam told me the flight was never cancelled, I was just a no show, and that the ticket was never refundable.

All CheapOair customers should take note that Cheapoair has recently changed their flight cancellation policy. As of February 2017 any cancellations made within 24 hours of purchasing a ticket will be charged $50 Domestic and $75 for International. Prior to this Cheapoair did not charge such a fee. I'm fairly certain that no other online travel agency charges such fees. Unfortunately I had to learn the hard way and needless to say will not be using their services again. Hopefully others will not get burned as I did.

First if I could rate it a zero I would but it requires at least one star. Second let me tell you how they treated my mom this morning. She booked her flight back in February, even called to confirm when her email confirmation said only half was paid for. She was charged the full amount over the phone that day and was led to believe that she had taken care of her round trip flight. This weekend she got to her destination and then yesterday as myself and others are trying to check her in for her flight it keeps saying she needed to discuss this with someone at the airline. She arrives at the airport this morning only to have American Airlines say she isn't on their list. No record of her on the flight.

I recently bought 3 identical itineraries on Philippine Airlines. I separated them because the airline website would not allow me to book 9 tickets at one time. When booking the 3rd itinerary, Philippine Airlines online would not offer the same flight as the first two, so I went online to look for travel agencies who might offer the same flight. CheapOair offered the proper flight on that airline but charged me $100.00 more for the same flight (with showing a "discount"). When I had to change the flight, the Philippine Airlines charged a $112.00 fee for the change of each of the first 2 itineraries. CheapOair charged $365.00--almost as much as the original ticket. "Cheapo" is a correct name only because of business practice.

I looked to get a good fare from San Diego to Austin for next month. When I signed up for a discounted one and finished with my credit card, it suddenly came up with the fare is no longer available and would I accept a fare for over 100.00 more? I said no. I immediately received a call from an outsourced person from CheapOair who tried to get me to accept the higher fare. I told her no and that it was amazing that "suddenly" this fare was only available at a higher price. She and her manager tried to convince me there were no other services that could offer the previous fare which was now full. I went back online and immediately found the fare at the same discounted price with another travel service.

I went online to book a flight from Pensacola FL to Reno NV on May 4. After putting everything in and paying I saw that I was booked out of Ft. Walden, so I had to call and pay 31.00 more to fly out of Pensacola. We got it fixed but now I have been charged 215.80 twice.

CheapOair SUCKS. Stay away from this mob! I booked on CheapOair twice - and the same thing happened both times! I booked for one date and THEY booked me on a different date - after I had paid! At first I thought I had made a mistake... but I book hundreds of flights annually and when it happened the 2nd time, then I KNEW I hadn't made a mistake! And when you try to change it, they want to charge you large fees. Outrageous! Despicable! Immoral! Unethical!

I book a ticket. After 2 hours I have to change the dates... I call them, at the same time my online banking was on, I can see my account activity. Representative ask me, "Are you agree to pay 21 dollars to make change." I didn't even say yes, she charge me 21 dollars plus 6 dollar which she didn't tell me about it.. "This is robbery," I told to this representative. She apologized and she told me she reduce 50 usd, penalty I have to pay. She transfer me to cancellation team. I have been waiting over 45 minutes and I'm still waiting and writing this... Terrible service. I bought tickets before from this site. I will never ever, and I will tell all my friends to not use this CheapOair. Representative English was terrible.

CheapOair expensive and worst service, reason is CheapOair charged me twice. To cancel ticket within 24 hours, CheapOair suppose to not charge me, it's free. While booking they showed it's free. But later they charged me 75 bucks. To change my name in 24 hours, it's suppose to be free. But they charged me 50 bucks.

Cheapoair called me this morning and made a refund for the excess charged, much appreciated.

I had flights booked but then website wouldn't allow it. Rep called me back to fix it. I ended up changing my weekend--which actually didn't work because it was chemotherapy time. Another phone call got me switched back to my original booking weekend! Thank you so much. However, I still have not received my itinerary.

Yes I would recommend. Never heard of CheepOair. But so glad I did. The customer representative was most helpful and patient with me. She reviewed everything with me thoroughly. Thank you for my very first time flying. I will use you guys again in the future.

Booked flights to Tenerife in August, when paying the bill on the phone they took payment in 3 transactions. I look on my statement and it didn't correspond with what I'd paid so be very careful when using this company. "Thank you for contacting Cheapoair regarding charges. This is in reference to your booking number **. Total amount quoted on the reservation was £479.65 and total amount charged on your statement was £539.53 so there is an overcharge for £59.88 which we have requested our supervisor to raise the request for refund, Once upon approval the refund may take 4-6 weeks to get processed for refund." How can it take 4-6 weeks to for a refund?? Jokers!

I lost my dad this past year. Which changed my life with my mother (85) moving in. We made plans to go and see her Florida friends maybe for the last time March 14-21 (biggest storm since '93). I wrote our reservations off my laptop screen right after I made them. Looked at them again - got a call and never went back to confirm. The last part of our flight plan was incorrect. With the storm coming United alerted customers they were canceling flights the Friday before. CheapOair charged me $450 for a flight that was cancelled twice.

I booked a ticket and my payment processed. I called immediately and made a change to my reservation which cost me another $25 which I was okay with. The next morning I received a notice from my bank that another full ticket price payment was taken out of my account. I called the customer service phone number and the rep told me it would be 3-5 days before I would get my money back. I will never use this service again.

I called to cancel a flight that I book an hour ago, thinking CheapOair would honor the customary 24 hour cancellation policy that airlines flying from the US grant customers. Instead, I was put on hold for nearly an hour, got nowhere with 2 reps and they still tried to tack on a $75 fee. I have never experienced this level of consumer unfriendliness with any of the online booking agencies.

This was my first time booking a flight with CheapOair, and I can tell it will not be my last. I am 83 years old and I incorrectly selected a flight that had a 7 hour layover. I did not realize it until the next day. I asked my daughter to help me correct my error. We got on the phone and spoke to an agent by the name of Aaron. What a nice professional and understanding individual. Helped me find a non-stop (because at my age it is hard to change planes). No hassles and no large fees, just very caring and promptly. Great customer service! Thank you!

I was given the best deal, for the time I was leaving and returning from vacation. The representative explain all the information. The only thing I didn't like, if the price was to drop would the company refund me? Other than that everything was okay.

I've been with CheapOair for 9 years now and the service has always been great. They are friendly and always help me find the best deals. I highly recommend them to all my family and friends without hesitation. Whenever we have had issues with anything they were there to help fix the problem. They have made a loyal customer for life.

Fabulous service! Fast, polite, attentive, and most importantly a great bargain, allowing us to see our family more often. Exceeded our expectations on all fronts. Wonderful to find a real bargain in a world that seems hell-bent on gouging the consumer every chance it gets.

Pleasant experience. I was satisfied with the performance of the executive who interacted with me to be very... I found booking very easy and I was happy that we got a very good deal and I intend using their services for my future booking also. Thanks.

The rep I spoke to answered all my questions and took as much time as I needed. He was also very knowledgeable about the airline I was traveling on. Polite and helpful. I would feel comfortable calling again too. I will definitely use them when we travel again. We are spreading the word to our friends.

After I wrote my iniital review about Cheapo Air they did promptly contact me and did verbally resovle my issue on 4-13 but I with held my follow-up reply until I saw the funds posted back to my account which occured on 4-19.

When you select dates you wish to travel, those are the dates that should appear first, you should not have to weed through alternate dates to find your dates of travel, which I never even bothered with because it kept showing alternate dates down my throat. Look at the attached photo, the first several are all the wrong dates!

Booked online for my aunt and uncle then had to cancel a couple weeks later due to personal matters. They gave me a credit of $4**.** after their $100 or so fee was taken. Could only call and use credit with 1 airline and needed to be over the phone. After everything was said and done the tickets from Minnesota to Orlando was about $950.00 including the $4**.** in credit they gave me from the previous booking. Please tell me how that even works? I could've chosen to not use them but I just wanted to get rid of their credit since I will not be using them ever again. I fly all over the country a ton of times throughout the year and will never use the crooks again.

I would like to thank you CheapOair for having so much passions, not only once but three times helping me with the booking my flight to Italy. I all the time use CheapOair. CheapOair help me booking a trip to Thailand a little over a ago and also help me booking my hotel as well.

I was charged almost $90.00 to add a day to our departure. I do not understand why, since when I was looking online and included the extra day myself, the price did not change. I feel as if I was cheated almost $90 for a customer serv person to change a date for me, especially since I have just booked my flight minutes before. Not happy at all about the extra fee...