CheapOair Reviews

CheapOair really did save me hundreds of dollars on our airfare. I highly recommends their phone service line. Great customer service. I could not be happier!

I booked my flights on the website and although I received an email of the booking, the tickets were not yet confirmed. The following day I received an email from CheapOair credit card fraud department saying they were trying to contact me. This made me slightly upset because this being urgent I should've been contacted by phone not email. Had the ticket prices increased I would've had to pay the increase as the tickets were not yet confirmed. It took 6 hours to get this resolved and finally confirmed thanks to a gentleman by the name of Elliot who helped me.

I accidentally booked a flight that did not have a desirable departure time so I called and had it changed. I received excellent service and my flight was changed to one that I liked better. Thanks!

It started when I was stranded in Florida and need to get back to CA FAST... EVERY AIRLINE wanted a mint for a one-way ticket... Or loads of inconvenient stops between. CheapOair found me a perfect, cheap convenient flight. So this time, I thought I would try them for more complex needs. They got me the perfect flight to Nairobi, Kenya for my month in Africa and my return from S. Africa. I am flying Business class and the times are perfect! I think I love this company!

The agent was completely helpful with my questions and answers also, very easy to explain my situation. I really want to thank for his help and work. I would definitely recommend CheapOair to everyone!!! :-) :-) :-)

So my husband booked a trip for us. He thought he was going directly to the airlines site when he booked it. So all was well at that point. Then when it was time for us to do the online check in, I realized he put an extra letter on my name! Oh boy! so now were in panic stage! So he calls CheapOair, and he spoke to a rep! (I'm not sure if I can put his name on here, so I won't.) This guy made us pay an additional $500.00! He said we had to cancel that ticket, and purchase another ticket, because of the extra letter that was added to my name. So that's when my husband realized he wasn't talking to the airline, and it was cheapOair!

Great service, attention to detail and solution oriented. Best of all: Solutions found! Very satisfactory. Thanks.

The agent was very polite and helpful.

The agent was polite and knowledgeable. She explained the options and why the ticket price had increased. After I'd committed to the ticket, she gave me the name of the airline, the flight numbers, departure time, amount of layover, arrival at destination for each flight. We discussed additional services, but she was not trying to upsell me; my impression was that she was only giving me information about the options. She sent me e-mails confirming the details we'd discussed. Her courtesy was outstanding -- she willingly repeated numbers I wanted to check. I couldn't have asked for a better agent, and though it's unlikely she'll be the agent helping me once more, I'll certainly check CheapOair the next time I fly.

Good experience. Only problem, they did not put the saving code on tickets.

I recently bought round trip tickets from Israel to Budapest via this site. The price seemed great - and I was pleasantly surprised when I made the reservation because I WAS SURE that it included baggage fees. I triple checked everywhere on the CheapOair website and felt good when I made this reservation. Afterwards, someone here at my work told me there was no way that my flight would include baggage. I called the airline directly and found out that this is true.

We had a typo with the name on previous ticket and had to redo it again. We had to get exactly the same flights. We started with another representative but the call has been disconnected. On next call, we had Rosco on the line and he understood the issue and have been able to work with our constraints. He was amazing. Great service. Never ever had such experience before and I have almost 1M miles... We are very thankful for Rosco's effort. He made us happy.

Being my first time to book a flight ever I was so happy to get such a helpful and sweet lady. She was sooo kind to me & I was very excited too. She laughed with me. I was happy as a little kid. Thank you for the great service and kind people you have working for you. I will be checking on a flight to Alaska this summer.

My wife and I booked a flight to Palm Desert with CheapOair on December 18th. I was very satisfied with the price of our tickets. On the 30th of January, my stepdaughter and her husband finally consented to allowing us to take our 2-year old grandson. I called the number on our itinerary to see if CheapOair could get my grandson on our flight. In less than 15 minutes, he was booked on the same flights we had. The agent I talked to were very pleasant and helpful. Within minutes after hanging up, I got a call back from CheapOair to make sure I received my confirmation e-mail, and to make sure it was correct. It was then that I noticed the dates were the same, but he was leaving from a different airport. She apologized for the mistake, saying it was the wrong confirmation #. She resent the e-mail and everything matched correctly. I was very impressed with the call back and the agent making sure that everything was correct.

I bought a ticket twice from cheapoair.ca. All prices were shown in Canadian dollars. I called them for confirmation and bought a ticket over the phone. These ** told me price in Canadian dollars but when I came back after the trip I found that they have charged US dollars instead of Canadian dollars on my credit card. When I called them the call goes to ** to their office based in India. They will do whatever they want to rip you off. A very bad experience in life - twice with these **. They are liars. Please be very careful before you regret. Stay away from these **.

CheapOair was very friendly, efficient and assisted me with a complicated flight schedule. Thank you so much. I will always use CheapOair.

It was so easy. I'm not very good at using the Internet but just typed cheap airline tickets.com and got a phone so I called and the customer service and was able to hear and understand the lady speaking to me. And she was fast, helpful.

It was easy to reserve thru this service, I'll definitely use it every time I need to fly!

I am flying to South Korea in May, and having used CheapOAir on stateside flights, I called them. It was easy.

I do not know how to access my ticket. I cannot find any instructions, just my itinerary. HELP.

I bought a ticket from them. They waited several days to charge me, then by the time they did the ticket had gone up in price. They then sent me an e-mail that I needed to approve a new flight that was $200 more. They took no responsibility in not booking my flight. The did not say that my flight was pending anything when they sent me an email confirmation that stated at the top that it was "Booked on Tue, Jan 26, 2016". Now I have had to change my travel plans in meeting up with a friend and accept a flight that has a 8-hour layover there (vs 4:30hrs) and two 8-hour layovers back (instead of one 2 hour layover) to get an equivalent price.

I know mistakes happen and when they do I hope they are handled with care and seen through to a resolution. In this matter CheapOair only diverted blame. I was out over $300 on our vacation. When using CheapOair online service I have not had any issues but now I am a mother and have special requirements that needed further assistance. I called CheapOair for assistance (as I would be traveling alone, a long long way, with my infant son for the first time). I received, seemingly, great service at the time. When I asked the woman why the deals she was offering me were not on the website (less layover time) she said something about how she was making the reservations on the go. Once I arrived in Chicago everything went wrong.

My wife and I missed a flight we had booked because I didn't get done with work and back to town in time. My experience was some hard work and dedication to get us on another flight. Although it was at a different airport the fact is the agent made it happen. My hat is off to you and CheapOair will always be my first choice. Hands down the best.

I tried to cancel my ticket because I could not fly out on that date. It was told to me I had to pay 200 dollars to cancel that ticket. Before I book that ticket it said free cancellation.

Semi is a great salesperson.

I looked up my preferred flights online, but then had a few questions which I feared an online service might not be able to answer. Surprisingly, I got a quick answer when I used the customer service number, and all my questions and booking concerns were answered or taken care of quickly. Totally satisfied!

My agent was very kind and helpful on the phone. I didn't expect such professionalism. She was wonderful. Will use again.

Working with Cheapoair has been time consuming and expensive. I book original flights then a couple hours later discovered a mistake. I called and was charged $300 to make changes. Then received an email that the airline changed flights - called cheapoair twice. Spent 5 hours on phone calls - I asked for them to match rates currently showing on their website that were hundreds cheaper than I had paid. Was told three times a supervisor had to review my account and would call me. I have never heard back from anyone. I will never book through them again.

My sister and brother and I are making a trip together. After going through hell trying to make reservations directly through an airline to go to Great Britain, we went to CheapOair to book. This was a great experience and so much easier than the airline, AND less expensive! The follow-up to confirm our reservations was timely and accurate and this was a great experience all around.

I forgot to mention a coupon code I received by email & when I called back after my flight was booked, the representative accepted the coupon & my credit card will show the credit. How nice was that??!! And, that's why I will continue to book flights through this company! Thank you!

I booked my mom's ticket through CheapOair. She flew with British Airways and absolutely loved it. We had to make changes on her ticket twice and every time I called CheapOair customer service they were super helpful. This is my first experience with them and I think from now on I will be booking through Cheapoair. Wish I knew before that they were this good. Very affordable prices on flights too! Thank you for amazing customer service.

Very helpful, listen to what I asked and did his best to accommodate me. Very nice. Good experience. I will shop again.

Horrible experience & will never use them again! Customer service rep hung up when I called because there was no way to check in for flight they reserved on Silver Airways. No Silver airline rep at service counter & my group had not been able to check in on Silver's website or telephone. Message said number had been disconnected so I was very concerned about my family's trip. Still no customer service rep at counter so I called CheapOair & spoke with customer service rep who tried to connect me with Silver Airways but she dropped my call and didn't bother to try to call be back... & I had given her my number. Finally, 2 pilots & flight attendant showed up but door to jetway was locked. They had to find maintenance to get door open. CheapOair & Silver Airways both get an "F".

The last name on the reservation was spelled incorrectly. This could have been a major problem. However, it was not a big deal with this company. It probably was a language problem. The reps were great. They did everything they could to fix it.

Chase was quite helpful after trying to book a flight for my 15 year old daughter online. He was patient and was willing to look at all flight possibilities.

I purchased round trip tickets from RDU to Ft. Lauderdale to Key West for 2/17/16 on November 4, 2015. Twice I received emails stating schedule changes and asking for my agreement. The first schedule change was acceptable as it involved a few hours difference in flight times. The second schedule change (now I was getting suspicious!) was not reasonable. The change involved a flight FROM Ft. Lauderdale TO RDU on 2/17/16. I am not in Ft. Lauderdale. I live in the RDU area. When I did not accept the changes in schedule, it was impossible to get results from Cheapo. I am out $500, and I want my money back!

I would like to share my experience in CheapOair. I was wondering how come they still have a good review here or making money from this company? I hope no bias. I check all the survey. I saw good comment how come 100% of my friend already give survey to this company and no action at all? I had a bad experience in Cheapoair if there is a way I can post in the whole world I will but I will post this to free ads not control survey.

The rep was so helpful! He called the airline and took care of adding my infant in arms to my ticket so I didn't have to make multiple calls. He was very helpful and so kind. Thank you!

I was very satisfied with the friendly, helpful service I got from CheapoAir when I used their phone service to get plane tickets for an out-of-country trip.

You try to manipulate the customer. Someone is paying higher fares compare to the advertised rate on your website or on the airline website by making excuses and charging 50 to $60 more. For example, the $810 rate to Delhi India was available all over the place on various websites as the last even through the agent at Jet Airways. But your website processing doesn't go through properly so you have to call the toll free number and they give you an excuse. The constant excuse for all advertised fares with your company is that the advertised rate has been taken by somebody else. This is not the case and then challenged, or you threaten to cancel, you offer a refund of the excess charges. But those have never come true and you don't give a receipt right away for the refund. Where is my promised refund $100? On a positive note your agent was very helpful

Rating 10 for Excellency. Thank you cordially for excellent services throughout the years! HAPPY 2016!

I had a good experience with the agent from CheapOair. I called because I was confused about seating and was able to book everything over the telephone with the agent.

I just had to pay $220 to shift my arrival date back by 1 day because I overlooked the fact that my flight would be arriving in Istanbul the day after I left Tokyo. How I managed to overlook this, I really don't know, but I do know that the emailed confirmation I received strangely does not list this information. Although I expected this on my return flight to Japan, I missed that I would also be arriving very early the next day in Istanbul. Unless you click on the link for the printable online itinerary customers can easily overlook this and make costly mistakes (as I did!).

I booked the flight for my son and his family to come from Montana to Illinois. All went smoothly, the price was good, and the flights were ok. When I was done and reviewed every page I hit enter, to my horror after having reviewed, my daughter-in-law was listed as a male. At that point, I found it could not correct by me. I emailed the help but it was too long of a wait for a representative to come online so I called the number for help.

Wendell was awesome. He worked magic with a complex request that included a minor travelling alone, a last-minute switch on 1 of 4 legs, and flexible dates that moved us through 3 different cities not of origin or destination. Very pleased with the end result. THANK YOU!

CheapOair representative was prompt and courteous in addressing and resolving my problem. You should design your website so that once departure and return dates are picked a total price should be displayed.

The website was easy to navigate, and everyone I spoke with on the phone was helpful and polite. I believe her name is Allana.

Was very helpful and polite. Appreciate the help with finding ticket.

I bought Round trip ticket, and suddenly, after one month of purchasing, I got mail that is informing me about 'slight' changes. Well, that SMALL change is that one of my flight disappeared from my ticket. Two airlines showed me, on their computers that that flight never existed, which means CheapOair sold me full ticket, but gave part of it. Now, they are 'investigating'. There is nothing to investigate, just to give that ticket, and I don't have intention to pay for their mistake, or irresponsibility!

I worked with two different booking agents to purchase my recent airline ticket. I was thoroughly pleased with their effort and attention to detail. They helped me get the least expensive ticket with the shortest layover times. I will definitely use your services again for my future travel arrangements.

Agent was very polite and very good at their job.

I consider myself very fortunate to have had Davio as my contact. He was endlessly patient and answered each of my questions completely. He steered me away from at least one expensive (and non-refundable) error. He also understood what no one else, including my husband, immediately grasped: that even if you're flying to and from different airports in Florida, it's imperative to fly from and to the same Cleveland area airport if you don't want to fund a 35-mile taxi ride upon your return home. He gave me some very useful tips in other areas, too. In short, I would tell people to use CheapOair and ask for Davio!

I contacted customer service agents twice for assistance and both times agents were very helpful and professional. I always use CheapOair for my travel arrangements.

Very professional and knowledgeable staff. Answered all my questions and booked quickly a very affordable roundtrip non-stop ticket. Thank you so much!

The flight was good... Flight attendants were nice... The return flight was good... But the baggage, we had to wait for an hour before they even started to send them out. I feel like it should not have taken so long.

I interacted with two reps. Both were helpful and professional. The woman who booked our final reservation was very helpful and patient with a complex set of flights and we were very satisfied. It's rare to find a smart human that is helpful, and skilled at finding great priced flights in a complex business. Thank you.

Phone attendants were courteous and professional. Reasonable priced airline tickets.

Thank you. I enjoyed the experience. Fair price and prompt service.

Very difficult travel agency to deal with. This company has a few idiots working from India who are getting paid less than $1/hr and willing to argue with you the whole day. Once they steal your money, they will not help you with anything. Basically stay away from these thieves.

I was so pleased with the way things worked out by using CheapOair. I booked my air travel, hotel and rental car. The travel professionals that helped me were outstanding. They did not rush me and made sure I was completely satisfied. I will use CheapOair in the future.

I recently booked a return flight with CheapOair to Amsterdam to surprise my Mum on her birthday as we have recently lost my Dad. I entered my search and selected the flight with the best times. I then double checked the details and paid. Then when I got the receipt it was for a flight to "apparently a nearby airport" when actually it was to Belgium and came back from another airport in Holland. I called straight away and despite being on the phone over 30 mins they said it cannot be refunded. I am very unhappy with their lack of service and would not recommend them. I've now lost money I can ill afford and will have to pay again for flights. This company is appalling.

On the 17 of May I will fly flight 2050 and 101 from Munich to Anchorage. Thank you for helping me. You charged me 150 Dollar booking fee. Why?

This was my first time booking with you and the representative was very helpful and got me the right trip for the best price. She truly was pleasure to deal with. Thank you so much, I have already recommended you to some friends.

Booked flight to Manila three months ago. Just called Delta to check on seats for one leg of flight. It's cancelled. Everything. Because Delta delayed their leg by 30 minutes. CheapOair didn't notify us!!! No notification from anyone!!!

I booked a flight from CheapOair. My flight schedule was changed which caused my connecting flight layover time reduced by about 40 minutes. It was highly probable that I would miss my connecting flight, so I opted for cancellation. CheapOair customer care refused to give any refund. Airlines usually take cancellation charges and refund the remaining money, however these crooks engulfed all the money without burp. Never CheapOair again!!! Beware of these crooks.

Good. Excellent. I talked with Hope in India, Pune, she was excellent. Second time I talked with gentleman, he was also excellent. Thanks. God bless all.

I booked 2 bundles (flight & hotel) to Oahu, Hawaii on CheapOair. A few hours later I found a much better deal on Expedia with the same flight ticket & hotel bundles (saves at least $250 for 2 bundles). So I called CheapOair customer support to request a price matching with Expedia (since it was still within 24 hours time frames), otherwise I wanted a cancellation and book with Expedia instead. They transferred me to different representatives, then different departments since they said they have different department that handle flights, hotel, car rental, and bundle. Finally I got hung up from them.

I booked my airline ticket from Australia in Nov 9 2015 with booking no **. They charged my credit card 1362.23 Australian dollars. But due to some reason I cancelled my ticket within 4 hours. They refunded 1270.68 australian dollars to my credit card, which is a 91.55 australian dollars less amount. Company's term and conditions shows there is no charge deduction if you cancel ticket within 4 hours, which I did. When I asked they said these charges are for currency conversion charges from australian dollars to us dollars. I am using online bookings from years but never seen such a BAD COMPANY who is charging such amount for currency rates to customers. I will try to all social websites to expose this fraudulent behaviour of this company CheapOair.

Torin - the agent Helped me to change the date of my flight. He spend a lot of time patiently and at the end he found the best flight for me. Please convey to him my gratitude.

Cancelled flight and rebooked earlier flight to accommodate daughter's schedule.

My first choice when making a reservation is CheapOair. They always take the time to find me the best Price to where I need to go, and always patient and understanding. Thank You. Special thanks to Ms. Ann ** your agent.

Great service. Nice people to answer, they help me all the way though. Would buy from them again. Cannot say enough about their kindness. Thanks so much.

This company is complete **. I've been charged twice for my plane ticket and when I tried calling I couldn't get a hold or got transferred 4 times. They told me to call three numbers and couldn't get any help.

Good service to book a well priced international flight however there was a small uptick in price between the internet advertised price and the one the agent offered - not enough to break the deal. The internet site did not permit enough interaction to get information to permit the booking so a phone call was necessary - this lengthened the process significantly but the operator was very helpful. In the end I was satisfied with the booking. Only missing are seat assignments for 3/6 segments. Let's see.

The agents that worked with me wasn't helpful and made it very difficult to book. What I thought was a simple task was not... I was so drained and stressed out it felt like they (multiple agents) was playing with me.

Overall good experience. Not sure I understood all the charges made to my credit card. Had exceptional customer service upon booking flights and hotel.

Re-schedule the ticket. It is efficient and good.

Had some issues with unknown fees being charged to my credit card - After bringing this up they called me, apologized and credited me some extra money - a little annoying but they ended up doing the right thing.

On Dec.11/15 I was attempting to book a trip to Nashville for my thirtieth birthday. I was using a site that I have often used in the past - cheapoair.com. When it came to the payment portion, I was 'conveniently' able to enter all of my credit card information, as it was loading the site crashed. I immediately received an email from a representative at their website stating that they had been unable to process my request. I then called and spoke to an agent, just to be CERTAIN that I wouldn't be charged and was told absolutely I wouldn't be. Imagine my surprise when I get my December visa statement, I have been charged $563.50 twice for two tickets I was told, in no uncertain terms, that I would NOT be charged for.

I was on the website to book a trip to Austin from NY to see my grandchildren. Online it said to call for better prices. The price on the web was $226 minus reward of $20. The women I spoke with booked everything saying it was $226. At the end of the call she said with taxes it came to $256. At that point I said "OK". Three hours later, the fare was still online for $226 minus $20. I called back and the nice man who answered check and I received a credit of $45. Thank you for your attention to this.

I requested to cancel a ticket and was charged 2 times cancel fee. When I called for customer services of CHEAPOAIR 4 times, they said that I need to check my email. I told them that I had read it over 100 times. I wanted they check carefully, but they said they transferred my calling to refund department. I waited 2 hours but no one talked to me. I called back and back many times. No people worked at Customer Services of CHEAPOAIR. $100 charge wrong, it is not a big money for me. But I advised that a good company should have employees who know to work, honest and deal with customers. I will never use CHEAPOAIR services.

I was happy with the lady.

Had difficulty with online booking. Called the tel. no. with CheapOair and the attendant was very polite and helpful in booking my flight. My reservation information was provided to me via e-mail for further reference. It was a good experience.

I purchased ticket from CheapOair. While booking he charged me 500.00 but as it was via and was taking too long time to reach destination I had to cancel the ticket, so I approached back to CheapOair. When I called them they are group of people. The operator told me wait a minute, they discussed among themselves and once again operator came back over telephone saying, "You see if you cancel right now airlines will deduct 500 hundred. So you are to pay 500.00 right now so that you will get the refund."

Customer Service Representative Wilon (sp) was very knowledgeable and very professional on the phone and helped us get the reservation times, dates and seating in a timely manner. Very pleased with service.

I wish to thank the lady who helped me purchase my ticket. She was very nice and patient. Thank you.

I intended on booking a flight from 1/8-1/11 instead the website save me a flight for the 15th-18th. I had to pay $308 more on top of $455. I had no choice but to make the decision to pay more but I'm not happy at all. It is also my first experience with this site. That feature is misleading and as in my situation, I over paid for a flight. I'm hoping CheapOair can give a courtesy reimbursement.

I contacted CheapOair because to receive a refund for part of my reservation that was apparently canceled on me months prior to my actual trip, I called them about 7 different times and spoke to about 9 different people. To date no one has contacted me nor refunded my money for the unused reservation. Even though I was assured I would receive a call back from a supervisor at one point, no one has called. Then I was also reassured that my reservation was being refunded and even received a supposed confirmation number and still no refund has been received to date. These people are a bunch of thieves!!!

I was very frustrated. The system was so slow that I thought it was frozen. I had to start over several times before I could get confirm #. I had to call to verify. It was ok because the website wouldn't allow me to go back.

I had been looking forward to my Xmas vacation for some time and catching up with my family who live on the other side of the world. We were departing from Austin, Texas and destined for Tokyo, Japan. As you're probably aware there are no flights that travel directly to Japan from Austin so we had no option but to get a connecting flight. Fortunately we had enough frequent flyer points with United Airlines to get us to Vancouver, Canada so all we had to book was a direct flight to Tokyo which we found through CheapOair flying with ANA Airlines.

Help was great. That was a nice experience.

I was helped in making my reservations by a really nice and knowledgeable agent named Yannis, who was stationed in India. My reservations were a bit complicated, as I am flying from a smaller airport in Roanoke, VA, for back surgery in Fort Lauderdale, in February. He worked with me to arrange timely flights, wheel chair transfers, preferential seating, etc. He expressed his good wishes for my surgery several times as we worked through my reservations, and was a big help in making this all work. Thank you to Yannis and CheapOair!

Besides spelling getting my name wrong on my original ticket I was t it could be fixed but only for an additional fee. I asked to speak to a supervisor and 1, I was cut off. 2, put on terminal neglect. A supervisor finally fixed things for me and then got my birthdate wrong. Then I was overcharged $75.00. I think you are a bunch of crooks and incompetents.

Do not use CheapOair! I repeat, DO NOT. In case you run into a cheap rate on their website, leave! Do not make any booking with this greedy, irresponsible company whose only goal is to take your money and nothing else. Also, their system is so messed up and they can really screw up your trip badly. The booking agents will tell you information they themselves are not sure about and cares nothing about their customer whatsoever. So, do not deal with CheapOair, this is a company you cannot trust. Their carelessness about their customer is beyond belief. So, stay away from them and DO NOT purchase any tickets from them!

Best flight tickets reservation website I ever known. I just booked 4 tickets flight for me, my wife, and our little two kids. We always book our back home flights tickets on CheapOair. We can tell that this website just meet our expectation, affordable prices, flexible schedules and itineraries. Quality customer service and very helpful after purchase service staff. I would recommend CheapOair for anyone who seeks price affordability, flexibility of schedule, safety, and reliability.

Ordered round trip with them for 8 month in advance. Received email about flight time change one month before flight and was happy with their notification service. Flight time was changed from 8 AM to 2 PM which was amazing for me, but when I arrived to airport for check in, found that there was no changes and my flight was at 8 AM. That means I lost my next flight connections. Call to CheapOair support and they put me on hold for almost 30 minutes. Thanks to airline supervisor who put me on a board for business class for no charge. Next connection flight has no registration for my name and have to wait until all passengers are in and wait if someone delay to use their seat. Same for all next connections.

I'm completely satisfied with the service your company has provided.

I had booked a Sun Country flight for mid-January through CheapO Air, and had an emergency gallbladder removal surgery that was restricting my ability to fly less than two weeks before my scheduled flight. I called Sun Country and was told that I would need to pay a change fee, but I could apply for a medical waiver, but it would need to be done through CheapOair.

Everything with this company has been awful. They refunded most of our cost for the tickets to our account, but it remains active in their system and in United Airlines... But I was able to also look it up in Cape Air, and now it says the booking # is inactive. They refuse to cancel my booking so that I can rebook with confidence that we actually have active tickets for our flight. Customer service is always with a 3rd party - hard to understand - English is not their first language person.

I would recommend this to anyone.

I was very pleased with the assistance I received in making a reservation over the telephone with the representative as opposed to using the Internet. My flights were confirmed and booked with no errors.

Good prompt service. Be careful when entering departure and arrival places and times.

I called the number on the website to order two tickets, which I they were getting me the best offer. NOT so, they asked for 14.99 to pick your own seat... Crazy, then after I paid close to 700.00 to find out when I went on the America Airlines website, the tickets were 115.00 cheaper than what I paid. NEVER again will I get tickets from the website again...

The rep who sold us the two tickets got BOTH passengers' dates of birth incorrect, and it took two more calls to rectify and even then required a call to the AIRLINE to confirm that at least they could verify that correct data was on file. Knowing how TSA is about data, looking for any excuse to deny boarding, this was sort of scary. Better care needs to be taken, including reading back such vital data to customer, to prevent such mishaps.

Great help in booking my flight/rental car. Stress free because he knew what he was doing.

I was very pleased with my service that was provided by Ms. ** pertaining to my groups travel. I plan on using her again for future travel plans and I have already referred her to others. She was phenomenal.

We booked 2 tickets to India from Charlotte. Itinerary said that Charlotte to Newark to Mumbai to Bangalore. It did not have that there will be a stopover at Brussels with about 3 hrs of wait time where you have to get down with your carry on luggage!! Called customer service and someone called Alfanso was very disrespectful. I spent about 15 mins on the phone and it was useless. Very disappointed.

Be careful when looking at CheapOair's website. The site has a box that you can check to look at information about insurance, but once you have checked it, they add the charge, you actually have to remove the insurance at check out or it will be charged.

The second time that I had to book this due to an error in your booking the agent was really very helpful in getting the second booking done correctly and helped me with everything. This was my first experience of booking online instead of using my travel agent.

I booked my flight, but it was cancelled 5 hours later. CheapOair agents helped to sort it out and fix the problem quickly. They were very friendly and helpful at all times! Very good experience.

Due to a family illness I had to reschedule my flight. The representative I spoke with took his time to look for the least expensive way I could rebook. He was helpful, caring and efficient and I was very happy with the results of my rescheduling. Thank you for your good service!

Due to personal error I called to change flight. I was quoted a minimal price change and call was put on hold. Call was dropped, but I didn't know and waited on line. When I finally realized and called back, price had increased!! Your agent was polite and did try to accommodate. I suggest that if you must put customer on hold, play music so customer is aware if call is dropped and doesn't waste time on the line, which in my case cost me! I also think charging for a seat assignment is "nickel diming" the customer, and should be eliminated.

Good customer service.

Knew what I wanted to do, understood what I was trying to say and hopefully I will have a new experience flying an airline I have never tried before.

Jet Blue could not find my reservation; turns out CheapOair had passed on wrong/incomplete name; other errors could have really messed up check-in/boarding. Deliberately signed up for Blue Plus because it allows one checked bag (~$15 extra); Jet Blue had no record of this and it rolled into the basic fare - losing my $15. Wrong KTN number on booking. Jet Blue recommended dealing with them directly in future.

On Dec.4th, I rented a car via cheapOair.com (11 days) for $600, and I also chose the travel protection plan and I paid $110 for this plan. In my confirmation page, in the Price Detail section, it was mentioned that the total price includes tax and surcharges. When I went to the company to get the car, It was surprising that they asked me to pay extra money for car insurance and tax and I paid $341 again. So now I paid (600+341=941) for renting a compact car!!! It means about $95 per day!!! I called to CheapOair customer service several times (MY FIRST CALL WAS ABOUT 15 DAYS BEFORE) about these problems and I have not got any call back from CheapOair to solve my problems. I WANT TO KNOW WHY SHOULD I PAY FOR A RENTAL CAR TWICE?

After numerous attempts to book flights online without success, called. Unfortunately I do not remember the lady's name that I spoke to. She was not helpful and very hard to understand. Keep in mind this is a long distance call. I wanted to know why the site would not accept my credit card details. Call was dropped. Called back. That's when I struck Gold. Preston answered, was able to book the flights I wanted at the price quoted online. Bravo to Preston. Excellent employee!

I am so upset with this company. I initially tried to book online and was told I needed to call to get the rates, which I did. The salesperson actually called me back twice offering me better rates as I was not interested in the high rates I was quoted. He finally gave me a rate I was happy with... Recited the dates back to me and I went for it. Today, as I was printing my itinerary out, the dates are not the ones I booked!! Lo and behold, the dates I really want are like $200 more! They were willing to refund my money, but I am so angry. I had to plead with my boss to get a day off that I wasn't scheduled to have... Still waiting to hear... I will never deal with this company again.

I've bought my plane tickets to Monterrey Mex on 12/14/2015 from ORD. CheapOair debited my card $852.00 in addition. CheapOair without my authorization charge me a travel protection plan. In addition United Airlines charge me $691.76. When I've arrived at ORD on 12/21/2015 to check in I was told by the ticket agent that my tickets were VOIDED. She give me a p# to call, so I called the number and I was told that in fact the tickets were VOIDED and if I still wanted to flight to Monterrey, Mex that they were still tickets available but that I would have to PAID for the tickets again for the 3rd time.

This website is not at all transparent and will not inform you of layovers. I had booked a trip from Edmonton, AB to Sydney, Nova Scotia with one 1 hour and 20 minute layover in Toronto. This is what we booked and what was indicated to me on my itinerary. We ended up stopping in Ottawa, to pick up more passengers, which isn't a big deal, as we did not need to get off the plane and it maybe only added an hour max on the tarmac. What I did have a problem with was the LAYOVER in Halifax as well. None of this was communicated to us, we ended up getting off the plane for a few hours, and then when we finally got to leave, about 20 minutes into our flight from Halifax to Sydney, we had hit a bird (no one's fault) and had to turn around and make an emergency landing back in Halifax.

I book online for a round trip ticket to travel from New York JFK, NY to Manila, Philippines on 12/22/2015 for Dec. 29, 2015 flight and returning back on 01/26/2016. I'm having a problem completing the informations for the online booking. I called CheapOair for help completing the booking. I specifically told him that I have a problem booking the round trip tickets. Also I ask for an aisle seat and the ticket was charged to my credit card. Later I ask for the confirmation number. I saw the amount of $807.80 charge in my credit card by Philippine Airline (PAL). Thinking that processing was complete.

While booking online, there was a problem due to change of price for the trip. As I was wondering what I should do, I received a phone call from an agent who talked me through my problem, then booking it. I will book with you again! Thanks!

The experience was OK. I did have difficulty understanding the gentleman with an Indian accent but I was glad I could review the reservations via email and make changes afterwards if they were not right. As it turns out the reservations were correct. I ordered the ticket but it was for my sister, Evaughan **.

The only thing that was wrong- I wanted someone to book the seat and luggage for me and the shuttle when I got to Tampa.

I booked a ticket from Vancouver to Ft Lauderdale from Jan 12 to Feb 17/16 which I now have to cancel this flight due to a change of plan. I paid the ticket in Cdn funds C$478.90 and am told the cancellation fee to them is $50US plus a $200US when buying with United for another ticket. Since I paid in Canadian funds why do I have to pay 2 penalties in US funds. Can someone explain the reason for this.

Our air travel booking experience with them was extremely dissatisfactory. What we gathered when we called them on 24th Dec. at the time of online check-in for our flight on 25 Dec.: that both me and my spouse had been alloted separate middle seats, that Air Canada does not favour any bookings made by them, and also CheapOair failed to realize our agony of traveling separate saying that you have saved money booking with us. Really a very good lesson to beware of any further bookings with them.

I'm very please with booking online or with the travel Agent! Thank you so much!!

Agent was professional, courteous and knowledgeable. Price was fair and number of free bags allowed is helpful. Minimum number of flights to and from destination will make trip more enjoyable. I have high hopes for a most enjoyable flight experience.

My hairstyle told me to go online and buy a ticket to my brother from them. Look and send my brother all the pic from FLL to JFK that is the airport he is going to Brazil... and I choose and then show me 4 seat left and I booked. After 2 days he send me a text saying was wrong airport... I said was impossible cause I sent him the pic before I bought and was everything right. But somehow they change the fly to EWR, New Jersey. Now I tried to call they say they can't do anything and try to charge me 260 to change for him... for the right airport something that wasn't my fault. First place. Now I had to booked him a shuttle so he can go to EWR to JFK and pray he gets on time so he won't lose his fly. I'm so upset with this company I'll never buy from them again. Lost of time and my money.

I booked a ticket with CheapOair and asked for a refund. Before November 18th I asked via chat how much back I would get as a refund for what I had paid and they said I would get $8236.00 MXN. On November 18th I received an email that my refund had been processed and it was approved for $8236.00 MXN. On December 28th which is more than a month after I received an email that my refund was processed for MX$5359.00 which is much lower than the amount I was originally told about. One of the reasons I cancelled this ticket is I was informed about the original amount of the refund and out of nowhere they decided to change the amount. I have yet to get my money back. I totally feel scammed by the company and I don't recommend anyone to book with them, it's by far my worst online customer experience and it appears that they have stolen my money.

The agent who helped me was very pleasant & helpful. I was able to resolve my inquiry. Good customer service. I was very pleased.

First of all I can see the prices on their site, but I called an agent to make sure they were correct. Of course they are not correct. In the 30 seconds it took to get a booking agent the price had gone up 100$. I said "ok fine book it". After I give her my card number she tells me that the price has gone up again, 14$ which was fine because she told me for that fee I could choose my seats which is great because my wife and toddler were the ones that would be flying. They should sit next to each other. However I felt at this point the fees and lying were just too much and this was the 3rd time they changed the price on me, so I said "forget it." Keep on mind she has my card number at this point.

Recently, I booked a round trip ticket through CheapOair.com. Upon the departure date the airline could not locate my booking or locator number. I later learn that my last name was abbreviated with three characters. I called to speak with a customer services specialist on 12/17/15 at 9:45 am. The specialist took 45 mins before discovering my last name was spelled incorrectly.

CheapOair provides a great service for finding and reserving airline tickets. Be forewarned however, be absolutely positive that what you are booking is what you want. Dates, times, seats etc. Change fees will quickly eat up any savings you might have otherwise realized by booking with them.

Agent was very helpful and explained charges for changing flights. Only improvement would have been to fix the rent-a-car since we would be arriving and departing on different days.

I will NEVER purchase tickets online through CHEAPOAIR as they prove to provide CHEAP SERVICE. I experienced this two weeks when wanting to purchase a ticket for my daughter to travel along with me. I was unable to purchase it online for her since she's a minor and have already had purchased my ticket so I called their agent online. The online price was listed at $1,150 (including taxes, fees and insurance) while her price was close to $1,500. She continued to tell me that the prices change every 10 minutes as if I'm some idiot who has never traveled before. It is when I simply told her "Shame on you for cheating and price gouging! As a customer of yours who have purchased tickets every year and I never, never purchase from CHEAPOAir before". She went quiet and I hanged up on her as I went directly to Lufthansa and purchased the ticket for a lot less than her deal. ($1,200)

I can only say that the person who assisted me did a great job with my booking. I was having issues with the website and decided to call in instead. She assisted me quickly and I was able to return to what I was doing before.

My flights are always very good. I never had a problem in making payment or get my flight. Need the best prices. Why are the application that I choose to make my purchases of flights.

Somehow the name on the ticket was spelled wrong; could not change, had to cancel flight. Could not be refunded amount of flight, had to pay a cancellation fee; pay for another flight.

Helpful in making the necessary change.

For some reason a week was booked instead of a night. I called as soon as I saw the mistake. The agent on the phone said he would call and request a cancellation and refund. He then came back on the phone and told me the hotel denied the cancellation and that the money would not be refunded. He told me that the no return policy was clearly posted on the web page. Search for hotel Wing International Ikebukuro on their site if you would like to see for yourself that no such policy is posted.

Easy to use. Convenient and reliable.

Other than my gut feeling that an earlier low price was like dangling a carrot to get me to buy a higher price airfare, I didn't do too badly, especially when that "carrot" was still shown on the screen hours later while other prices changed.

I had a very good experience planning my trip. The staff was helpful and knowledgeable. I will come back again.

Since I have not yet made the trip I will finish when I return. The booking process went very smooth. The agent was very helpful and more detailed than I was expecting. I felt she was really wanting to get me booked thru CheapOair. I asked her which country she was in and she told me plus we spoke about a few other items. She represented your company well and I think she enjoyed working with your firm.

Great customer service. Your personnel's name was something like Alram. He was most helpful and obliging and efficient too. Congratulations and a Merry Christmas to all your team.

I was looking to modify my itinerary depending on the fees I would get charged, and wanted to make a decision based on the customer service rep's advice. He recommended me to cancel the flight altogether because there is no cancellation fee, and rebook the whole flight with the credit. I took his advice and cancelled it and called them later after researching for better deals. What I found was shocking. They canceled only my itinerary and left my husband's itinerary alone even though the booking was for 2 people, let alone I didn't specify them to cancel only mine. They told me I had to pay for the rebooking fee and the price difference on the tickets. After spending 1 and a half with the customer service rep trying to resolve the issue, I told him to hold off on canceling my husband's itinerary for the moment, and I would call back again to decide what to do about the whole thing.

Cheapoair.com changed my flight schedules 3 times, messed up all my plan. This is my first time using cheapoair for buying air ticket and also my last one. I have never been in this situation with other Web sites or from my travel agency (my flight schedules have never been changed, even once!!). BTW, cheapoair customer services are not at all friendly. They said that they just sell the tickets and claimed that it was American Airlines that changed my flight schedule. Then I guess: By buying the air ticket from cheapoair, they will buy American Airline tickets at cheap prices, leading to very low priority. By consequence, American Airlines can change the flight schedule anytime or American Airlines are just bad!

I got excellent customer service (I believe his name Wyatt). Within 30 minutes I got my ticket under my budget this time of the year. Thank you!!!

The best booking experience I had in a very long time. The best prices, knowledgeable and helpful staff that took their time to get my family the best deal.

Was helped to change my flight from too early in the morning to a better time. Thank you.

Even though I just canceled one part of the trip, still had to pay extra. In my itinerary, I just canceled flight from Kolkata to Mumbai and that's it... and then I got charged with additional $349. I never book flights through CheapOair.

Customer service rep was extremely helpful in assisting me to revise my travel plans. Would certainly recommend CheapOair to others and will definitely use them again to make travel plans.

Excellent worker, help me with everything I needed.

I had to cancel my ticket due to injury. I talked with airline and they said "there will be no additional charges as it is due to injury" and they asked me to follow up with CheapOair. CheapOair customer representative informed me about $150 additional charge. Here I am after 3 weeks and there is no update on my refund. I am waiting on call to reach customer service for 25+ minutes, not sure what to do next.

The rep was very helpful & also very patient!!!

The customer service was very helpful. I want to say thank you very much.

They helped me resolve my issue -- my name was not correct on my booking.

I made a last minute flight plan. The first mistake they made was making me arrive in the wrong city. Then I get to the airport and they made then flight for the day after. So now I'm stuck in an airport not in another state with wrong flight date. So I call to fix this (at an additional charge) and tell them of their mistake and I need it asap. So he gives me a new flight and my trust is gone, so I say "how long before this is confirmed and I can get my ticket? This new flight leaves in 1 & a half hours." He said no more than an hour. So an hour goes by. No confirmation. I ask the airline to check on it. This time he makes it for that date of the month but an entire month out!!

The Customer service reps are in Delhi, India and speak so rapidly I have trouble understanding them. I was charged $14.95 for Traveler's Assistance, which is supposed to enable me to select my seats. However, the Interactive maps of the airplanes are not yet available. The reps have no idea when I can select my seats; I must have extra leg room on long flights and am very concerned about getting the appropriate seat. I need to speak to someone who can help me with this matter... preferably someone in the U.S. Interestingly enough, when I booked the flights, I spoke to a rep who was understandable; yet no one in Customer Service is sufficiently helpful. They also misspelled my last name.

Very dissatisfied with our first experience buying tickets with CheapOair. We got charged twice for the visa fees, and when I tried to call them, the first customer representative hung up the phone. The second one was trying to help and transferred me to a different department. I had to wait for 25 minutes until I got tired. Never called me back, although I had given my number in case we got disconnected. Also, according to the itinerary, we arrive at one airport, and have to make the connecting flight from a different airport in the same city, which means we have to pay for the cab. I am a frequent flyer, and have never heard of anything like that. First and last time dealing with this company.

My booking experience online was delightful. The person who attended me was very helpful.

My experience with CheapOair was very good. I will use them again.

Could not believe the low price. Customer service was prompt and answered my questions. There will be a second part to this experience after my flight is over.

Very great customer service.

My flight number was wrong. They sent me from Vegas to Denver. There was no such flight. It was changed to Houston Texas from Vegas. The man that booked my flight was awful. Dec. 13 from Little Rock to Vegas. CheapOflight never again. I have purchased another ticket to Dallas leaving tomorrow. I am going Southwest. Mailing address **. I have given up my ticket Dec. 20 to Dallas. Got another one.

Really, you are very helpful and excellent.

I Booked ticket from Los Angeles to Moscow online 12/17/2015 but when I arrived in airport air company said that my ticket is inactive. I tried to call CheapOair and waiting 40 min online. As a result of registration has ended and I have not flown. At same evening they change my ticket on 12/19/2015 and charge 150$ for it. Before I went to airport I called again to check is my ticket issue. They said that my ticket canceled again. But if I pay more (300$) they booking this ticket again!!! As a result, I had to pay 450$ to get a ticket and fly on the same flight. The worst thing they even sent me a letter that my ticket is not valid. They just charge my money. As result I got not cheap ticket. It would be cheaper to buy a ticket in the company is not on the site cheapoair.com.

Just about the worst experience with CheapOAir. I was involved in a serious accident at a remote area and needed to get back home to get better care. CheapOAir really gave me a hard time and basically tried to exploit the situation and made me pay more than $550 of penalty. After multiple representatives promising to call back but never did and finally after about 5 hours on the phone and speaking to supervisors, they insist that the best price of $450 penalty is what the airline requires. However, after refusing such a hike of price by CheapOAir and bear and grin of a much worse injury than I was told, and after I made to Hong Kong airport and talked to Hong Kong Airline representative, the penalty by the airline is $60, not $450.

They want to charge you hundreds of dollars to make a change in under 24 hours. The airline companies do not, it is free.

I was delighted to have found a deal from Miami to Buenos Aires, but I made an error when booking the 1st leg of my journey and selected the wrong day out of Austin to Miami. To my dismay, I didn't catch the problem until a few days later. I knew my stupid mistake would end up costing me 100's of dollars, and panic and regret set in heavily. In truth, this was a very expensive error. I was on the phone for an hour. I lost all I had saved in my original deal. My travel time was extended. However, this was an incredible experience for me because of the travel assistant on the other end of the line. She worked patiently, to understand my issue, call multiple airlines, work times and schedules, and hunted on my behalf. She really tried, and it meant the world to me. She made what would have been a sad experience into something positive. It's amazing that that was even possible.

I bought a ticket at CheapOair for $215 on Dec 4. Now the fare is $150 for the same flight, same date, same time. So long for the cheap fares, I was overpriced by CheapOair and worst you even charged me $36 as your fees.

My wife and I purchased tickets through CheapOair for our Christmas vacation this year. When we went on their website we thought we were getting a great deal because they quoted us a great price. We couldn't book online because there is no option for a free infant, so my wife had to call them and deal with a customer service rep. To make a long story short they promised us one price and then charged us another one, then they kept refunding and charging our card different random amounts of money. We had to call our credit card company and dispute charges (we won the dispute) now they still to this day call and harass my wife. I do not understand why a business for operate like this. I would never use this company again or recommend it to anyone.

My first message: I am very angry at CheapOair. My booking number is **. I went to Delta this morning and they couldn't find my flight. Turns out they booked me a flight in which was cancelled months ago and never notified me. I was suppose to go to Vietnam for a wedding and I have flights and cruises booked already there. The agent that helped me was courteous and wasn't her fault that she couldn't help me. But the only thing they could offer me was a refund and to help me find a "cheaper" flight as a replacement. I originally booked this flight back in September for 1200. Now this cheaper flight will cost me 2700. I accepted earlier this morning because I wasn't thinking straight and was afraid. Now I just cancelled this flight, because why should I have to repay this penalty for a mistake that was not my fault? I am going to call CheapOair and demand they help me with another flight. This is NOT quality customer service.

I am recommending this site to all my friend. I waited this long to write a review because I wanted to have the experience of travelling in and out to see if I will encounter any problems with my flight. Excellent ride with short wait time and amazing price.

My flight got rescheduled 5 times which is slightly irritating. What truly upsets me is that my original flight is posted for sale for $297 dollars less than what I paid for it. I contacted the customer service line and they say I would hear something back within the next 24-48 and told that honestly they probably won't be able to do anything about it because I bought my ticket earlier. I said that's not okay I will no longer use their company. He replied by saying they may just lose one customer over this. WRONG. I'll make sure everyone I can hears about the way they treat people! Merry Christmas!

We booked travel through this company for several of our team members traveling from Brazil to the United States to attend training. We were sent an Email telling us that we needed to verify our credit card. Unfortunately, we did not receive this email until after two of our team members had already missed their flights as CheapOair did not book their flight, despite sending us a confirmation number. I called their Customer Service number and was able to get their flights rescheduled, however during the 3 hours, and 8 telephone calls I had to make (as I was transferred multiple times, and disconnected multiple times and placed on hold for excessive amounts of time) another team member missed his flight.

I needed to purchase airline tickets to fly from Miami, Fl. to St. Louis, Mo and return to Miami, Fla. for a Christmas family vacation. I had to take in consideration of family members who could meet me as they do not live in St. Louis. Your agent was very helpful in working out a good plan - all at a reasonable cost.

I was scheduling flight 12/26/2015 from Washington DC to Memphis TN 6:00 am. After booking I checked my email next day, it's different what I was booked. I try to be explain. No one help me. I am despondent...

As a longtime traveler, I have never been more dissatisfied with a booking company. We purchased travel insurance and read all of the provided information and felt that we would be able to safely book our flight even though one of our passports was pending - suddenly Service Canada rejected our passport without notice and since we live in a very remote part of Canada, we had to change our flight - which shouldn't be an issue according to the guarantees with insurance.

Booked a flight and realized put date of 22 instead of 23. Less than one minute I called their customer service and was told there is a $75 CheapOair fee, not airline fee because there is a 24hr window to make corrections, but not for CheapOair. They were aware that it was only minutes ago that I made the mistake and their answer was that it was clearly stated in their terms and condition. Nice customer service, don't you agree?

I purchased 3 tickets totaling 2,633.00 to Peru. Never thought that these people will offer an option arriving to one airport and leaving from a different one, in this case NY, that would involved picking up all the luggage catch a taxi and checking again in the next airport. I called to see if they can fix it. They said no, that already passed more than 24 hours, that I had to purchase new tickets. I call the first airline and told me that I should be worry about the names being wrong in the tickets. They had our last name as our first names. Call again CheapOair, they hanged up on me 3 times.

On 2015-06-28, I booked a series of flights to Moscow through CheapOAir. The series of flights included two operated by TransAero: Flight 2222 (JFK to VKO, 2015-12-21) and Flight 1111 (VKO to JFK, 2016-01-13). The total cost for the flights was $800.80. The domestic legs of the flight were operated by JetBlue, but the international legs were operated by TransAero.

Nice flight, on time.

I am writing this feedback to help the buyers' beware. I booked a flight by cheapoair. I received the e-ticket. I went to the airport with the luggage and everything. I was shocked to learn that I cannot go to my destination since I don't have the visa for the country I am in transit. I was not told to obtain a visa for that country. I missed my flight and my trip and lost business. It was so embarrassing to go back home and answer the questions of all the friends and family. My friends told me they will never ever book flight by cheapoair. The airline staff was not helping at all after learning that I booked flight by cheapoair.

Bought a ticket for my son to join us for Christmas. The agent was not only polite, but very helpful and knowledgeable.

Just discovered you can call CheapOair and have a human being answer!!! And help you quickly find the best prices on flights. Was great having this service when I needed to quickly book a last min flight. Was booked within a couple of min, confirmed seating at no charge, and e-ticket in my email box before I was off the phone. No more Priceline, Kayak, etc. for me! Booking hasn't been this quick and easy in years! Thanks!!!

I have nothing to say yet to your company because this is my first to get ticket to CheapOair. All I can say is your customer care service Tina was a good one. I will recommend CheapOair to my friends.

I have very bad experience with this website. Once you book you might save some money but read the cancellation procedure. They charge $200 Plus airline penalty, which will be fortune. Plus they will refund the money in 2 monthly cycle, means after 2 months, but they will charge the penalty immediately from your credit card but will not send you your refund for next 2 months. So very bad. Be careful from these thiefs.

My mom at 89 after I bought the ticket fell and her health took to a turn for worse. I can't afford the new price. It's not your fault yet for some good reason I wish you would have some reasonable exchange. Daren and Pheebe both this time they helped me. So also the past few times using your service all have be fair and good. By the way my ticket I bought in 2013 was not used. Someone did say they would refund but never did I did checked again. In 2014 trip was told to try resubmitting. I suppose now and then things do fall through cracks. Anyway I still do buy my ticket from you. Have a blessed day.

The staff of CheapOair were very helpful in arranging my flight reservations. The only problem was the seat assignments could not be confirmed by airline (even though seats were allowed by purchasers to select online). Rep from the airline explained Type Q tickets are not allowed to pre-select seats. Only Type V tickets can for Economy class. CheapOair had charged us USD29.90 for seat selection. Then, why we still could not select seats in advance? CheapOair should resolve this issue. Also, their service fees of USD38.00 should be disclosed ahead of booking and not afterwards. Thanks.

I booked a flight and haven't received my ticket yet. I am very dissatisfied because my flight is on Monday and today is Saturday, and I don't have my flight ticket yet. Please respond to me with a correction immediately.

Rep was polite and efficient.

Personable and very helpful reps. Same positive experience during all my 3 calls.

I booked a ticket in advance with CheapOair. I have an issue with a passport that's being delayed and I need to cancel the flight more than 2 months before the actual flight. I paid in total $1450, I called to cancel and they want to refund me a total of $1103 which I can understand. Then I am told, they will charge me an additional $300 for their own cancellation fee, that's a total cost to me of $650 to cancel a ticket! How is this allowed? It does not pay to book with these low cost pirates, rather book directly with the airline. You can be assured they are reputable.

I was surprised that I had to pay for my carry-on bag. They should have warned me about the extra charge :(

I had a positive experience with the lady that assisted me. She was very helpful to me. I believe her name is Aurelia.

The customer service rep that answer my phone call was extremely helpful, patient, and knowledgeable and helped me obtain air tickets according to my schedule and at a great value. I have been using CheapOair for my travel needs and have been very satisfied. Keep up the good work.

I made reservation for 27th, it booked for 25th. Operator was helpful in switching dates, but it has been overnight and I still haven't received the right itinerary in my email. They said wait four hrs, it's been overnight and still not here.

I booked a flight and I put the wrong departure date. I called them up and they changed it with no problems. They were very friendly.