CheapOair Reviews

I cannot say enough about how much I loath this company. When I booked with them recently, an international, three leg multi city flight, their site would not allow me to uncheck the selected pay extra seats when I ordered the protection plan from them. I never wanted the seats. When I looked at them, it never would allow me the option to uncheck them, so it thus decided for me to spend my money, and then on top of that, I never got those upgraded seats!

First, they added over 18 hours to a layover. Then, I tried to contact them through each of their emails. The links never worked, nor could I actually fill out or click on the "button" that requested they contact me. I tried to work this out five different times: twice through online chats, and three times through phone calls. Two of the ladies that helped me were very polite. The final gentleman, "Rudolph," was short with me from the beginning. This actually prompted my critique - which I'm posting wherever I can. I can understand slight changes, but rudeness when it's being presented makes the whole thing worse. After this, I'll pay extra to avoid CheapOair. They ended up supposedly giving me a full refund - which will take two to three billing cycles according to them.

Service was excellent and fast, it was a pleasure communicate with agent! I was noticing that he had a good experience with what he was doing because to reserve my ticket didn't take so long! At least it took him 10-15 minutes! I was using CheapOair before and will do in future! And I will recommend it to all my friends definitely!

Ordered tickets from New Orleans to Phx. When I looked at my confirmation it had me leaving out of Biloxi, MS. I specifically selected New Orleans. The rep lied and said I selected Mississippi. When I went back to see if they even offered that trip, it didn't exist under New Orleans. They would not refund my money and wanted $200 for a $150 ticket to correct the problem. DO NOT USE THEM. They will auto populate your online form with what THEY select and you will be stranded.

It has been a great experience dealing with your company so far... The staff is very helpful and friendly!!! Keep up the good work and I'm looking forward dealing with CheapOair in the future to come... GREAT to have you on board...

Even though the message they claimed to have sent me in their response, was never sent to me. (I only got a 2 line notice of a problem with no booking numbers 2 weeks after they stated I’d double booked the room, etc…) Which is what started all the calls as stated in my posting in the first place. And I’m confused how “I” could of booked the room, when clearly their agent had to check my itinerary (see it wasn’t shown as booked yet) and book it for me. I don’t work there. They didn’t tell me they were even working on my case, till the last call I made to them after I was able to talk to the manager. Yes, they have now refunded my payment and the case is settled/closed.

I had 3 round trip tickets from the US to Edinburgh, UK via Air France with a long layover at Charles de Gaulle on Dec.18. I had decided to cancel and rebook flights that avoided France because of the situation in Paris. I paid the required $300 cancellation fee. I was left with a credit of $2777.13 with Air France with the understanding that I could use the credit for 3 tickets (same people, same airline and same destination) before 9/3/2016 - 1 year from my original ticket booking.

Booking a air ticket over telephone. Excellent customer service to book a ticket.

Very fast response, good price, good service.

Thank you for all your help in booking my airline travel to San Diego. My brother Jeffery ** is a disabled military veteran and will be traveling with me. It's always great booking through CheapOair for our travel arrangements.

Site says free cancellation... Be careful because you need to click an icon to read that it's not really free. When tried to change dates told it was 120 per ticket to change. Ended up paying 50 to cancel and rebooked elsewhere and saved 105.00. Nice ripoff attempt to rebook!

Had a flight overseas. Arrived at airport 9:47. Counter was closed even though Flight left at 10:30 P.M. I asked for a refund, and the lady said I need to Call CheapOair and ask them. When I called they said I should have been there 2 Hours before the Flight. I said "why didn't you tell me that" and she just "um, um", and said "well everyone should know that". So I ask for refund and she said "this is a non-refundable Ticket." I said "why didn't you tell me that?" She said the same thing. She offered to reschedule my flight for $800 More. I said "no it will be Cheaper if I lose $1,100 and buy again for $550. Even I find online flights on THEIR Website for Lower Prices, they say they can't find it in their System??? I will never use them again, nor will I recommend them. Years ago they were Decent, now it's all about Scamming Money out of People... Sad.

I had been searching for a good deal the past two weeks like fox hunting rabbits! Everyday I would spend at least an hour trying all different websites, comparing prices but just not finding anything that fit my budget and timeframe. I kept going back to CheapOair hoping I could find my perfect fit, but the schedules were not working for me. I decided to call. The customer service professional went all the way in finding the right deal for me. It took four attempts in finding something that worked for me, I almost gave up; but he would not stop until he succeeded. I was very impressed and excited that he got me the deal I needed! The cost was within my budget, the schedule worked fine for me and I am a happy camper!

For most flight from here in the USA is so easy to book... The problem is domestic flight. If I arrived early in Manila I have to wait for so long, before they have an early flight and I don't have to wait that long. Anyway CheapOair make it easy for me. They doing a pretty good job and I would recommend CheapOair to my friends.

They get two stars because both times I called they answered quickly, and I didn't have a problem last time I used them a few years ago. However that's not the experience I got this time. I saw a review similar to mine from February, where basically the site reflects one price and I went to buy the ticket and everything went smoothly until it processed my card. It went back to the search page and the tickets were sold out and I was given no confirmation of my ticket being purchased. No email, and no notice that it didn't go through.

Your agent was very helpful assisting me in making return reservations after I had made my departure reservations. Thank you.

From finding an affordable flight to making changes with an associate over the phone I was 100% satisfied. Keep up the great work!!!

I have booked 3 tickets with the staff of CheapOAir. The first two tickets were the same route for two adults. The third ticket was a slightly different route for the third adult. After booking and making payment for the first two adults, I was given a confirmation number, and quickly issued two e-tickets. But after making payment for the third ticket, there was no e-ticket (the email I received says, "Pending"). I wrote to the CheapOair supervisor who had earlier sent me the proposed itinerary to request for the e-ticket. It has been a lapse of one-day. There was no confirmed e-ticket issued to my email address. Please help. Thank you very much.

The first credit card was declined and you called and we quickly corrected that, however, the next day I got an email saying "alert" your booking cannot be completed because your credit card was declined. I called again and everything was o.k. It seems the email "alert" went out several hours too late. I understand and I will use your company again. Very good overall experience.

Excellent help with the changing of my reservation. Kudos!

Mr. ** who handled my trip was very professional, respectful, caring, listened to our time constraints and took time to plan the best choice at a reasonable price. He was also helpful to cancel a previously booked flight and reassured that it could be applied against future booking. The company followed with subsequent phone calls to make sure everything was o.k. I have every confidence in recommending to other customers.

I was happy to find the cheapest fare on CheapOair, but I made the mistake of making a selection (that I was unaware of) that changed my flight details. Thankfully, once I called the rep was able to correct it, but I had to pay the difference in fare.

I purchased travel insurance after being told by 2 different agents that I would be able to change my travel dates, I bought the deluxe package. However, when I tried to change my return flight, I was told that I couldn't change my flight!

The agent who took my flight info was very courteous and very helpful. He gave me my flight info and was quick and patient. I have used CheapOair 2/3 times and am satisfied with them.

Not responding properly to customers. Booked on Fri, Dec 11, 2015 for the flight Tue, Dec 22, 2015. In airport the airline people stopped me and they said that they will refund the full amount and they given one letter to me and they said that "you will get the refund by your agent" and I started calling to CheapOair from 24 Dec 2015 and till the date I didn't receive any kind of money and my booking no. **.

Our original flight back from Copenhagen to SFO has layover time of about 16 hours. Emit was able to find us a shorter layover of about 4 hrs instead and even confirmed our seat selections. Emit was extremely polite, respectful and he is knowledgeable of his job.

CheapOair have the best customer service, it's cheap and easy to book your flight without any problem. I've been travelling a lot and I've never had a problem with CheapOair, the BEST. I strongly recommend friends and family, anyone to book with them.

I booked a ticket online outside of USA and had some problems with payments. I sent a request and within a minute a person called me and accepted the payment of almost 1000$ for a triple connection flight. I clearly stated to him (as I had checked on the webpage while booking) that I needed travel insurance in case of delays or other problems, particularly important when traveling such a long distance. He assured me I had the insurance.

After looking for a cheap ticket on Travelocity, I decided to check on CheapOair and found a great deal. I'll definitely continue buying my tickets with this site. They even found a non stop flight which was even better. Excellent customer service!!

I would like to say the young lady who helped me did a great job and took her time with me.

Please try and get people that speaks good English. Very hard to understand what they are saying. But he was very nice.

I booked a flight with the wrong departing city. So I re-booked it while talking to a rep, slightly higher rate. No problem, he was very accommodating. Later I saw that was charged twice so I called a rep. 20 minutes hold time then he did nothing but assure me I was not double charged which was false. Next day I called billing, super accommodating. She said I was billed twice because of the change on the departure. I feel like I should have only been billed the difference instead of the full price. But she said it would be returned to my account within 3 days so no big deal. It's going on 6 business days money still has not been returned and I'm currently going on 15 minutes of wait time just to get an update.

I booked an international flight myself online using CheapOair. I picked what I thought was my flight needed and purchased realizing afterwards that I had messed up! I was panicked and stressed. I put a call in to Customer Service thinking I was going to have to go through a big hassle to get my mistake fixed. I not only got a Customer Service rep. within seconds, she fixed everything for me and saved me money in the process!!!

I had a good experience booking with CheapOair, the person was patient and succeeded in finding the best deal for me.

Booked an International ticket from Kolkata to New York using the website. My mom was travelling alone and it was anyway something I was quite worried about. On top of this, when she went to board a flight to Kolkata, she was said, that the bags would not be through checked. She need to collect the bag in Delhi and again put it back to international. Please make sure that there is no guarantee that you will be able to complete the journey. One example itinerary which shows Air India followed by Virgin Atlantic. Who would look into this and understand that there would not be a through check in of the bag. If someone has to get the bag and again place it for International followed by the immigration in 1 hour 45 minutes. Is this not something you need to think about.

An hour and 15 min on the phone to book two round trips for two people. One international and one domestic. I got confirmation for the domestic flights only! Contacted CS the next day and they attempted to rebook and recharge my card. My card was charged a total of 6 times. Then within hours, the card information was stolen and used to buy hundreds of dollars worth of merchandise. I had this card for years and this is the first time something like this happens!!! Now, three days after the booking, I still don't have my confirmation email, out hundreds of dollars and now I am being told that the system is experiencing "technical problems". Are you kidding me?!

I spoke with three different agents on the phone, and was very impressed with the level of service that I received from them. The first agent helped me find a great deal on a flight and was very helpful in getting it set up. I would definitely book with Cheapoair again.

Their bad reputation starts with their own website of reviews. The bad ones are crossed out and ghostly font and have factual basis crossed with red stamp. You can see for yourself if scroll down to a second page. You can read my story. It's long, couldn't make it shorter. You can skip to the bottom and see what they did for me. Nothing there is no customers service. The worst company I ever booked tickets with. But can you expect with a name like CheapOair. My experience with CheapOair has been the worst to date.

Change in itinerary - The girl I spoke to on the phone was very helpful and suggested airline times which helped me decide on my final decision. Thank you.

I booked our flights and everything was easy and good price. I do not know if I wrote at the right place my Groupon credit of 40$, but I never got it. When I called they said I could not have it because it was already booked. I should have had it.

Booking was fast and easy.

After I logged off from CheapOair on my computer, I received a call from one of their representatives asking me if they could help since I did not book the trip from Las Vegas, NV to Tel Aviv, Israel that I was looking for. I was so surprised and impressed receiving the call as it was 2:30 am in Las Vegas. The gentleman was calling from their call center in India. It was 3:30 pm their time. He spend a great deal of time going over many flight options and found the one I really wanted which seemed to have disappeared on their site. He spoke excellent English and was extremely patient with me. Because of his excellent service, I booked the flights that I wanted.

The individuals I dealt with were pleasant, polite, knowledgeable and efficient. Thanks!

I've bought airline tickets through CheapOair for several years now. Each time, their agent has been polite, helpful and just plain nice. They always find me a decent price and the exact dates I need. Did I mention I get to speak with a person? I'll continue to use CheapOair.

Customer care and booking my flight and care was very good. I always travel CheapOair. I have always had a very good experience with arranging my trip wherever I go. I will recommend CheapOair to all of my friends.

Flying using you all has been great. Thanks for everything. Great company. Already told friends.

CheapOair had the best prices from Charlotte to Costa Rica.

We'll planned a last minute trip and received excellent help with our tickets.

Thanks to CheapOair I will be able to visit my son that I have not seen in five years with their low fares. They get me into Miami to have time to catch the bus down to the Florida Keys. Am very happy with their service and the time they took with me to get just the right flight. Thank you.

Your assistant did a great job in helping us book our trip to the Philippines. My wife was leaving for the Philippines three months early then I was only going for two weeks and we wanted to come back on the same flight and she arrange that. I wanted to thank her very much. We have a five-year-old and we can take care of her together on the way back. Thank you so much, will always use CheapOair.

Easy and good communication. Thanks.

Great price - great service.

Very good experience. Very pleased.

Was satisfied with details regarding to and from. I failed to inquire about a wheelchair. Would this be available? Your reply would be appreciated.

I needed an emergency change to flight plans and they were really patient with me. They found me the plane I needed to get here sooner to be with my dad. Thank for your understanding and help.

Very positive experience with their service. They were able to accommodate every request without hesitation. I requested 6 airline reservations, all on the same flight with different accounts. It was done with ease and I was very satisfied with the service. Price was great and I would certainly use them again in the future.

I have been with CheapOAir for about 2 years. Very happy with all reservations. Including air hotels and car rentals. I very much appreciate the customer service. Thanks very much CheapOAir. I will be using your company for all of my travel for years to come.

Very good. I love it.

As I write this comment, I'm on the phone waiting to speak with a supervisor. It looks like they are not very helpful. They use to be my favorite but not anymore. I rather take a risk somewhere else. Thank you CheapOair. You are the ** of all time. After booking with you guys for 5 straight times, I'm afraid this would be my last.

My experience was quite good. The problem was solved very fast. I was a bit upset to pay for this change of hour and half price of my trip.

I like CheapOair because the prices are very good, and the personnel is very polite.

Wait time was a little long.

For the moment satisfy. I am usually traveller to Europe and we shall keep in touch. Keep good prices for all around flights and we will remember yours.

As I needed to make a reservation for my elderly in-laws, I decided to go ahead and ask for the assistance of a representative in order to guarantee a better schedule. The agent I dealt with was very professional and thorough, looking at many different scenarios, not hesitating to make recommendations. He even patiently listened to my complaints about the way airlines run. All in all a very good experience.

Searching for flights to NJ I found a ticket in my price range. I noticed I had one person rather than two when completing my purchase. I called CheapOAir and the very helpful booking agent helped me get a better flight at a lower price.

Excellent service. In my case, I made a mistake on the return date. It took only one call to fix this issue. The representative gave me his complete attention and very quickly and expertly fixed MY problem.

My father and myself are customers of CheapOair for more than five years. If we were not satisfied with the service, will not continue as customers. Thank you.

Excellent and prompt service.

The person that I talked to was very polite and understanding. He was very polite, patient and helpful. He changed my entire flight making me a very satisfied and happy customer. Thank you CheapOair.

The person who done the booking for me he was very helpful explain to me and the price was much cheaper than anyone else which I checked it. I would recommend check them out before you check anyone else also.

Was told will get receive an accommodation by the customer service at the time of booking but was said later that it will not be so. Very sad.

I booked a flight 7 days ago with CheapOair and the company failed to complete a verification with my credit card company because their representative refused to give the complete information about my booking. I never received a call or email alerting me that there was an issue until yesterday 3-1-2016. I spoke to two different representatives from their company who confirmed all the details about my booking and promised me an email with my confirmed tickets. As I never received the email I decided to call again today just to be informed that my booking had been canceled 4 days ago! I never got a call or email and that is very unprofessional and just bad customer service.

Booked a flight at a fair price, one week later I received a cancellation email at 1AM due to no verification. Spoke with customer service and supervisor for over an hour only to receive "Sorry sir." They wanted to charge me an additional $350+ dollars to re-book the exact same flight. After reading some reviews/comments which look to have been attempted to remove, it seems like a common practice for CheapOair to offer a price ONLY to cancel due to "verification" issue and then want more money to re-book, a common illegal bait and switch scheme. Any bank verification is handled by my bank and I receive a text for any fraudulent activity. I am highly discouraged and disappointed with CheapOair and how they conduct themselves. Their customer service is outsourced and doesn't seem to convey any empathy or sympathy for the heartache they cause.

Had a great experience with the agent that booked us. Sweet gal. She was very willing to go above and beyond to help a 78 year old schedule flight for two people. The only thing she got wrong was that Denise ** was not the one she was working with but me Mary Ann **. I feel she did a great job and should be commended for her work for your company. Hope all employees are like her.

First time booking with CheapOair, and was very lucky to have wonderful Sandos help me. Not only did he find a flight for me which wasn't listed on your website, he was very patient and professional with this senior non-technical user. Unlike a previous experience with a different site, no additional charge for booking with a helpful person, instead of online only. If I weren't so afraid of flying, I would undoubtedly use your services again.

Flight from New Jersey to Arizona. Everything went well, easy to book.

Got a great deal and willing to help when needed the most.

CheapOair refunded me the extra money I had to spend on confirming new seats.

I made booking with the mistake, within an hour I found the mistake, called your customer service. I was offered the proper change with extra payment at $78 per passenger. It was too much for me and your representative offered me the special discount at $25 per ticket, so as it was recorded the average price per ticket should be $506. But my bank sent me all CheapOair charges and total is $1068, it means $534 per ticket. Disappointing!

I love the many flight options offered by CheapOair. I've used the website 4 times to fly to Corpus Christi. I'm not a seasoned traveler, but I'm becoming more sophisticated. CheapOair helps with the learning process. An airline, for example, shortened my flight by three or four hours. CheapOair changed my flight so I was less inconvenienced. The agents do everything possible to ensure my satisfaction.

I had a complicated booking because I wanted to get from Phoenix to Ft. Lauderdale to take a cruise to Copenhagen, Denmark. Then air back to Ft. Lauderdale to get another flight to Phoenix. Boyce was very helpful in booking the air and I feel we got a very good price.

As far as my experience booking my flight attendant really very considerate and helpful and friendly (his name Milo).

Very helpful in adjusting my ticket.

Thank you so much Ryan for your help, your advice concerning the booking.

After negotiating with an airline for tickets they agreed to and then being turned down because they raised their stated price 2X, I called CheapOair in frustration and stated the issue. They acted on my behalf immediately and remedied the matter. Huge relief. But then I used CheapOair's services years ago and was never disappointed.

I was responsible for booking the airfare for the officiant at my wedding, so I called CheapOair to see if I could tweak what I saw online. Cal, the service rep, was beyond wonderful. He was courteous, pleasant, efficient and friendly, and he went the extra mile to get flights that served my purpose. I will ALWAYS call CheapOair first from here on out.

They booked hotel on wrong date in Thailand. Never gave me confirmation or receipts. I asked for refund and was not notified until after I reached Thailand. Will do chargeback as soon as I get home. They lost a 10000 a year customer.

I was very pleased with the handling of my return flight to Switzerland and all the additional suggestions. It was a positive experience and the representative was knowledgeable and pleasant.

My experience booking is good, thanks.

I always have received the best of service when booking different trips. I would recommend them to all my relatives and friends.

I wouldn't go anywhere for my tickets and booking now. CheapOair are the best prices and great customer service. Thank you sooooo much.

I am very pleased with the customer service I received when booking my flights. The agent whom I spoke with was very patient and took care of every need and answered all of my questions accordingly. This man knows his job and does it well. I had a lot of needs and he was very patient with me and spent a whole hour on the phone taking care of me. I needed 2 flights leaving at the same time but returning on different dates, and I needed us both to be on the same flight going out. And also due to my grandmother being older I needed a short layover time, as she cannot take hanging out in the airport for a long period of time.

I booked flights with CheapOair numerous times. The last time I booked a flight with them, I had to cancel the flight to return to the US because I was hospitalized and couldn't travel. So I sent all the medical documentations to CheapOair to try to get a fee waiver. Otherwise I would've to pay $150 in order to change the date of my returning flight. I waited for a month and got no email or call from them, nothing. I was the one that had to go after them and send emails and make calls. I talked to three different supervisors, and all they would tell me was to wait for the airline response. It has been over a month and I still haven't heard anything from them. I need to go back to the US, I have a job and things that can be waiting for CheapOair. I will never ever book with CheapOair again. Their customer service is terrible and they are of no help.

My experience with the customer service person who made the 2nd booking for me was very professional and I appreciated its demeanor.

When I want to pay online with my credit card there was no option for the violin information to select Peru. That was not good. So I had to call on the phone. No problem I got my ticket. Please fix this problem for the next time I want to buy online. Thanks!

The agent, Seth was very helpful to make reservation for the seats on the flight and sent me the itinerary of the flight info that I asked for.

I recently booked a flight for my wife from Phoenix to Las Vegas through CheapOair in order for her to make an onward afternoon connection from Las Vegas to Stockholm, Sweden. The booking was made on February 2 for a Boutique Air flight on February 22. When my wife arrived at the check-in desk she was told that Boutique Air that there was no flights and as a matter of fact that they had discontinued the route 2 weeks earlier. They also told me that CheapOair had been notified and asked to contact passengers (i.e. my wife) booked on the flight. (This because the airline only had her name, but not her contact details).

I bought 4 tickets on Singapore Airlines from CheapOair but after realizing that l might not make my connecting flight on my way back, l decided to make some changes. After calling CheapOair back we manage to get seats on China Airlines but because it has been more than 24 hour since the first booking the agent told me that there will be a cancellation fee and he gave me a figure of $250 per ticket and when l told him that is unacceptable he brought it down to $100 per ticket which l said, "ok". But later l was charged $290 per ticket. I have been trying to resolve this problem since the last 4 days without any success. Each time l call there is someone answering from India who keeps giving me a runaround. I also can't get any contact # for their corporate office in New York. Really frustrating. Will never go back to this company again and will urge whomever l know not to use this travel agency. Robbers period.

Called to get information on prices and seating, comparing to online. The gentlemen that made reservation was extremely nice, professional, considerate of my concerns. This has been the best experience, great customer services. He deserves to be recognized for the excellent job he does. I really appreciate it.

After adding protection plan on my flight ticket, I called to cancel the ticket due to my work schedule conflict and they were very rude and told me that my ticket is not refundable even though I called them a month prior to my trip. Very dissatisfied!

I booked a room, confirmed it and my credit card was charged. I got to the hotel and CheapOair had cancelled my room. I called and they told me my card was declined. Well that was not true. I talked to my bank and the charges are still pending on my account as I write this. I called over and over and they told me that they see that I was charged but now the room was not available. One person I spoke with told me that they had forgotten to confirm with the hotel. Don't trust this company. I did not get any help from them at all. They did not care!! I had to find another room in a sold out area and still have not gotten them to take the charges off.

I booked a one-way flight with Spirit Airlines through CheapOair from ORD to RSW on 02/23/2016 for 03/31/2016 for 4 people. I received a confirmation and booking receipt which also had an airline confirmation number. A few hours later, I received an email stating the price for my itinerary had changed and I had to make a new reservation. I called CheapOair and the representative stated that the order is not confirmed until the card is charged. There is money in the account so I asked why was the card not charged? He stated the fare was not available at that rate but I could get it for a higher rate now. I just do not understand why you don't honor your confirmed price and receipt. I have the paperwork.

I am absolutely disgusted with CheapOair! The airline cancelled my return flight and CheapOair failed to send me the flight change. The day before I was to return, I received an email which listed my original return flight itinerary. Thinking I was fine, I didn't try to confirm my flight until the morning I was to fly out for a 12:30 flight. I never received the emails alerting me of my flight cancellation. When I tried to check in to my flight, I received an error message and had to call CheapOair.

I was booking the flight online before my family to go to Vietnam. I complete everything and CheapOair send me the email with the booking number and even the cheer the seating is pending. But I never received confirmation so I call my credit card company and they say that they never charged it. I called the customer service at least 10 times nobody know what happen, why they don't charge it. Finally a day after there's a Customer Service said that the reason they didn't charge it because the price no longer available. And they tell me that what they can do is to book me another ticket but is 100 to $200 more. So why do they send me the email and safety team is confirmed pending and took my credit card number and everything.

Had to change my destination flight from Iowa to MSP. The representative was so nice, she made me feel at ease and didn't make me feel as though I was an inconvenience. Thanks again for your service and I will buy from you again.

I had mistakenly booked a flight with an overnight layover & didn't realize it until after I had completed the transaction. I really didn't know if anything could be done when I called, since this was completely my own fault, but the agent was able to help me find another flight without the overnight layover and changed my reservation over the phone. They sent me a confirmation email showing the changes to my flight.

Hershal ** was very helpful and easy to explain. Thanks.

I've used CheapOair.com before, but this is the last time. I bought a $394 R/T west to east coast on Feb 22 and my Visa bill shows an $111 fee. Unbelievable and last time use this. I'm livid about this and will try and warn everyone I can to stay away from this hidden fee website. A Travel Agent wouldn't even charge this amount, and I had to navigate the site myself.

Booking my reservation worked very smoothly and the agent was courteous in answering my questions.

It has been a great experience planning our trip with CheapOair. Ordering and planning online has been very easy. We even had a scheduling change, when I called customer service they were great. Very helpful, understanding and supportive. I would definitely recommend them to a friend.

I called the customer service line and the representative helped me make a booking for myself and my family (4 pax). It was a complicated and difficult booking but the representative was very helpful, patient, and knowledgeable. With his assistance, I was able to make convenient and inexpensive reservations, even though our trip was over the Christmas/New Year's holidays period.

My experience was great! This is the first time using CheapOair. When I called on a special deal the gal found an even better deal. As long as all goes well when I travel, they deserve 5 stars!

I will NEVER use CheapO again! I was with three others on a flight that was booked through Cheapo. Inadvertently we learned a day before our flight that our airline had gone out of business. Not one of was notified of this by cheapo. We made a call to them, and after putting us on hold for nearly an hour we were cut off! We had to pay $452 to book a flight in order to make our connecting flight on time. Cheapo took no responsibility (although they agreed that it was true that none of was notified). So, never again will any of use CheapOair...

Horrible experience with CheapOair. I will never book through them again. Had to cancel my ticket due to an illness & they would not refund me my money even though I purchased their protection package. Made me file a claim & gave me such a hassle & still have not gotten a refund for my ticket. I will be sure to let all of my friends, family & anyone looking to book a flight know not use this site. I have been on the phone for over 3 hours looking for a resolution & CheapOair takes no responsibility in the issue. Very disappointed with your customer service & the lack of information you provide your customers!

I had to make an emergency booking after midnight and I thought it was going to hurt worse than it did. I did opt to wait one more day to fly, with a difference of $300! 10 minutes after I booked over the phone. I was prompted to look at Spirits webpage where I found the exact flight for $35 less. I called and was reimbursed! Needless to say I like Spirit and I can pack a week's worth of clothing in one back pack!

The lady that help me with booking did a great job.

My wife booked 4 months in advance, $1000 each ticket nonstop. When it came to choosing seats she could only book one seat as the rest of the seats were "up charges" (four months in advance?) which we did not want for a 4 hour flight. She could not complete the seat selection, so we had to wait until at the gate. On the return trip they could not seat us together and I complained to Jetblue. They said I should "not have used" a 3rd party, we should have called them and they would have assigned seats right away. So it appears, and was implied that CheapOair was hustling us for up charges (which we all suspect they do). I was really pissed, will not use either anymore. CheapOair also charges a fee which they do not disclose at booking, or none that we could see? We had it removed from our credit card.

They refused to give me my reservation numbers after sending my confirmation email which didn't allow me to check in and get my boarding pass online before I left for the airport, and after speaking to an agent via the chat mode I was frustrated when she continue to repeat herself and ignore my questions completely. In addition, she blamed the airline website for not letting me check in but yet continued to refuse to find my reservation numbers.

She was very patient with me, even though I told her what I wanted she still didn't her job and offered me a better deal. So I thank her again first her help and patience. :-)

I attempted to book through CheapOair and accidentally got the wrong flight. I called immediately to correct it and was charged $25 each for two bookings. Then there were all kinds of issues with getting seats assigned. The agent said there would only be a $25 charge for changing both flights, then there ended up being two $25 charges, so he lied to me (although apparently the small print said differently than he did).

I had to change my flight and I was treated well.

I had to travel round trip on specific days. I could not be more pleased how the agent facilitated and made that possible. She spent good time with me in securing other connecting flights making my need met. Without her help, I would have had to cancel my trip altogether... She was polite articulate, and considerate of all my questions and concerns. I was very appreciative and thankful for her efforts. I would simply give her a "perfect".

I was very happy with the help that I received in helping me book my flight to Germany. Everything was explained to me and my person was very helpful. I would book again.

Excellent, personable & thorough! Not happy about the change fee price! It really is unfair to charge over $100 to change a 1-way ticket! I had to change it. Please respond with any reconsideration or reduced/partial or change fee refund!

My son booked a trip leaving from Iowa in December to NM. A bad snowstorm postponed it by three days and then the "crew" he was flying out with slept in while delaying the flight by 5 hours. When it was time to take off the flight was again delayed due to a accident at O'Hare in Chicago. There were no longer any connecting flights to NM for 2 days which would have given him a one-day visit with a friend and 2 nights in an airport. He did not get one dime back for any of his troubles but did learn a valuable life lesson. You get what you pay for. Don't fly in the winter, NEVER use any site with the word "cheap" in it and don't trust someone who tells you you'll get your money back if it's an act of God. Short of the plane disintegrating in mid-air you aren't getting jack.

Good service. Helpful agent.

I changed my return flight to Friday, February 19th and was promised an email confirmation. I have not received that email. Please send it today.

Alex did a great job. He was patience and nice. Explained everything and helped me a lot!

Generally a good experience. The representative knew her stuff although the Indian accent took some listening to get used to. Also, I felt a little rushed and wasn't absolutely sure that all possibilities to save me a few dollars were fully explored. Maybe I'm expecting too much, but that was the feeling I had as the flight cost more than I was anticipating.

The representative was very helpful and answered all of my question. I was very satisfied with his service.

I was pleased with everything but the luggage arrangement. It seems that one could at least have a carry-on. I am a senior and need to carry some items with me.

The persons that I talk it was very very nice. Help me very much.

Lower fare tickets than the other travel. Helpful when I needed, explain clearly. I will recommend to my friends and family to do business with CheapOair. Thank you for your business.

I had a very bad experience with CheapOair. While I was out of the country, our flights to return home were canceled due to a snow storm. I quickly went online to find flights to return. CheapOair had some flights of interest so I attempted to buy my flights. Here is what is wrong with their website: They take too long to load the flights selected. They change the dates of the flights you selected. They don't let you see/confirm your order before your purchase.

Everything was perfect.

It's my very first flight anywhere and how happy I was that the people we talked to on the phone was so kind in helping us acquire the best possible flight and cost of the flight to get me up and going to see my daughter and her family.

I needed to take a letter off my husband's name. It took three times calling CheapOair to get someone who could do it. More training is needed at customer service.

I am 80 yrs old & have trouble doing so many things on the internet!!! But got your Phone # from it!!! Your person that answered your phone booked my flights, for three people... Set us up on great flight times (nonstop) which we wanted (Day Time Hrs etc. for Seniors & for a decent $). We appreciate your effort & will use & recommend your service again!!! Thank you...

I had CheapOair recommended to me by a co-worker for a business trip. Due to changes in scheduling, I had to change my returning flight times. This ended up costing more than I paid for the entire cost of tickets the first time, which is somewhat to be expected. The problem was that cheapoair accidentally withdrew the funds for this charge TWICE from my account, and notified me one of the charges would be refunded. Even though they can take money out of your account instantaneously, they can't process the refund for an entire 14 business days - but that's not the end of it. Once they've "processed" your refund, it may take an additional 14 business days to show up in your account.

The agent that worked with me was kind, patient and understood all my needs... Made it easy to get the flights that we needed!

Great customer service on this booking. The gentleman was very helpful.

My booking went smoothly and then I realized I had misspelled one of my daughters' names and called to make that change. When I was told I would be charged $50 for the change, I objected and then learned it would be reduced by half. This type of charge seems over the top to me.

The agent helping us was very helpful. She obviously knew well what she was doing. Made everything very clear. Received an excellent airline fare. No complaints at all.

I have been waiting 3 months, and countless hours being placed on hold to correct my misspelled name for our tickets for international travel. The agent misspelled my name by 1 letter, and you would think that this would be an easy fix. The airline cannot change it themselves because I booked through CheapOair, and dealing with their customer service is the worst thing ever. It's like being in a repetitive nightmare. I email the things they need, but then no one replies. I talk to representatives, and they can't help. I get passed on from supervisor to supervisor. My flight is in 2 days, and after being on hold for 2 hours, they tell me that they will call me back! I am at my wit's end. CheapOair sucks! Don't trust them. Saving a little bit more is not worth it. Never again will I allow myself to get the life sucked out of me by dealing with these jokesters.

Travel insurance is worthless. Don't expect to get a dime back even if you cancel for valid and verifiable reasons. You will also wait on hold for over an hour only to reach a customer service representative with such a thick accent you'll have to repeat yourself over and over. Horrible.

Have been trying to book a flight for the last 24 hours. This flight has been showing up on their site for 24 hours. Every time I try and book it, it says that the flight has been sold out, yet someone calls me back and is willing to sell me the same flight for a significantly higher price. Then it goes back to the flight screen telling me to select a different flight yet it shows me that flight as available again. Their excuse was that the airlines prices change all the time. I have checked Expedia and they don't list this flight at the price their website is listing it so evidently their site and whatever it uses in the background sucks or it's just a scam. I have spoken to numerous Cheapoair reps and want to bang my head against a wall. As a matter of fact, I will go and select the flight right now and upload all the images to this review.

They tried to solve it after I left the complaint. The changing price for my tickets finally went to $240. It is OK for me. But I hoped that they can do it in the beginning and it would save a lot of time for the customer and also the Cheapoair agent. Customer service is critical to the business success.

After trying different flights, dates and times on your website unsuccessfully, we were pleasantly surprised to get a call from Edgar, a representative, who spent time helping my friend and I find a great non-stop flight at a great price. It was a wonderful experience after trying different websites over a period of time and finding them frustrating. Thank you for your help. We look forward to a wonderful flight!

I have never done this before but the poor service, lack of professionalism has pushed me to writing this complaint. I purchased tickets from them in August 2015 for an international flight that was to take place in December of the same year. The process was complicated by the fact that we were billed and not given a ticket for my son. After calling and finally speaking with someone we were assured that the problem had been resolved. We thought nothing more of it until we arrived on the date in question at the airport to learn that my son's ticket was never purchased by CheapOair. I was forced to pay double the original booking price to buy him a ticket. I immediately called CheapOair and spoke to Sherwood ** about the problem. He told me to buy the ticket and that CheapOair would reimburse me for the purchase of my son's ticket.

Good service, courteous customer representative. Thanks!

Agent was helpful and knowledgeable.

I had booked online and it would not accept my debit card. So then, I rebooked with the same information, but with a credit card. Would not go through because I rebooked the same flight. I called the 1-800 number and got through right away! The customer service representative was so nice! She even hooked me up with a youth discount for people 16-25! My base price for the flight was $311!! Plus I got a discount on the window seats I wanted for every flight! Last time I booked my flight with Orbitz and now since I plan on going to North Carolina next year too I am hoping I will be able to get the youth discount again! Great customer service! I recommend CheapOair.

The gentleman was good. He helped for booking.

I was happy until I realized (within 12 hours) that my return flight had a 17+ hour lay over. I called ASAP to you and was helped to change the return segment of my travel. I was charged $150 per person (I thought changes could be made for 24 hours after reservation) and the flight was changed to one cheaper by $50 and I did not receive that refund. You guys kinda just took $350.00 from me. Not happy...

I booked a airline tickets for Argentina trip. It's not really Cheap. More like bargains Airfares. I was helped by someone in India. I wish he spoke Spanish. I misunderstood Air Carrier. But it turned out O.K. since I saved about $400.00. Compared to Aerolineas Argentina. Overall a pleasant experience.

Had to call and book for an unaccompanied minor and they were very helpful and quick. Would highly recommend them.

The website told me to call for a better rate. I did and I couldn't believe the rate I got. Not only was the rate fantastic but the woman who helped me was professional and efficient. I will use this website again.

Be careful of this company! (Booking Number **) I accidentally booked a flight to Toronto with them and the same flight with Air Canada. The customer service told me I could get a company credit for a year and after I asked twice for the exact loss I have, I was charged a nearly $500 cancellation fee. The fare was $1228.52 (refund $734.52). The way of doing business is really devious and not honest. I am okay if they told me there would be a charge instead of the nearly full amount credit. Don't use this dishonest company!

The rep did a great job helping me. I would recommend him and CheapOair.com to my friends and clients.

Two different representatives helped me over 24 hours to change my reservations. They were both very polite and very friendly and knowledgeable.

Very nice and helpful. Deals well with seniors.

I clicked the 'pay' button to buy flights at the displayed price, then when the confirmation email arrived it showed I had paid a higher price. Then when I checked my bank the airline had charged even more! The figures don't match up. How can a company get away with saying you are paying one price then charging another? Their customer service has got me nowhere so far.

The deal and how to get help was excellent.

We called trying to get the best price on round trip tickets to Beijing. Not only did Nickie get a price much better than we found on any website but she made sure our stops were in counties we liked. We have always went to the cheapest site to buy tickets. Now we will call you first. We did use CheapOair before but had a very bad experience with 2 of your reps. We hope Nickie stays with you for a long time. If you want to offer the best service you need to keep the best people!

Still waiting for airline tickets.

Quick, easy and saved me money. What better comment can you have?

I have booked a ticket through this company. I got a good deal and I was happy with the price but my plans were changed and I had to change the return date only. So I called to the company on the same day when I booked the ticket (booked the ticket in the morning time and called for changing the date at night). The agent is trying to make a decision very fast and in order to change it I have to pay 51$ more. I said I am not willing to pay extra and I was informed that the cancellation is 75$. I took a moment and quickly searched the ticket for that day while I was on the phone with the agent. I found the ticket for the same price and said to the agent that I see available ticket for the same price and the agent told like it wasn't updated still and that's why I see ticket for that price.

The person was very helpful in booking my flight. I tried to do it online but when I called she told me the flight was sold out. But she was able to book me on a flight over the phone in just a short time. Thank you for your help.

I bought a ticket for Morocco this morning hoping to spend summer vacation there. Sadly, due to change of work plan, my plan to go to Morocco fell through. So I did some research and realized that the US Department of Transportation requires all websites to allow free cancellations or fare holds for 24 hours. But when I contact the customer service, they refused to refund my flight and they were really rude about it. What they are doing is not only horrible, it's downright illegal.

I had booked the ticket for subject booking number initially around 10 Jan. in which the return flight I might have by mistaken chosen 14th March 2016 instead of 14th Feb. 2014 which was priced $1137. By the time I called back around 26th Jan. and mentioned my problem, I was booked back to 15th Feb. with additional cost over $300 which totaled over $1400, that is outrageous as on the same date. I checked online prices and there were prices listed below $1300. You have charged at least $200 more than other online portals, including Etihad and Jet Airways which are my airlines for this trip. This very disappointing and frustrating experience. You should not charge way up than others provided you are claiming lowest fares. I will be consulting with Consumer Affairs and also get legal assistance if needed when I do not hear from you soon.

Contacted company 3 times. Very hard to understand people on phone. Was transferred 3 times and sat on hold each time for 15 plus minutes and no one ever answered. Did online chat and someone was to call back in 24 hours, never happened.

I was happy with my service from my CheapOair attendant on the phone. I felt the prices I got were fair.

I canceled my trip since October and I did not get any refund. Even though my cancelation was for medical issue! Every time I called them they told me that the refund will take two billing cycle but after two months I called them and they did not refund me! I lose almost 2600$ from my 6 trips that cost me almost 6800$! I recommend you to take your trip directly from the airline directly. If something happened with CheapOair you will lose a lot of money if you change or cancel! This is my big mistake. I will not deal with them again!

Travel from Charlotte NC to Accra Ghana. The booking agent was very helpful and searched for the fare that fitted my budget.

I called to change my itinerary. The agent was very courteous and helpful and even found me a flight with a shorter layover.

My agent did an excellent job. I would recommend CheapOair to my friends and plan on using them again.

I have changed my booking two days back and until to date I did not receive revised confirmed ticket. The change costs me USD498. Moreover, Canadian airline reserve USD616.336 instead. I therefore would like to request you to send me my confirmation tickets and advise about reserved amount.

Death of friend, had to move date up two weeks, Gave me information I needed to reclaim money from first ticket. They were very helpful.

The ease when I wanted to make changes was very easy and the lady's performance was way above the norm and top-notch.

The customer service representative was very rude when I spoke to him. I tried to tell him that I did not hear him say all the fees he was charging for the reservation change and he just kept treating me as if I was lying. It is a shame that you would let your employees treat customers this way.

I can recommend you to anybody.

I had a flight booked that I needed to cancel. CheapOair was courteous and patient while they explained the procedures and requirements. Months later trying to book a different flight I became flustered how the prices went up every time I refreshed my page and called. The staff once again found me a fantastic rate and were patient and thorough in explaining everything. Because of their customer care, I will keep using their services AND recommending them. Thank you!

I have a $75 charge that makes no sense to me. So, I called customer service and after 35 minutes on hold, I decided that there was no interest in answering my telephone call. How does one get service and explanations of charges if no one answers the phone?

Ann was so helpful and patient with my reservation. She knew my needs and booked me my desired flight. Thank you.

As it happened for me before and the friends I recommended we found your representatives very courteous, polite and gentle. This is why we will not stop recommend you.

Representative was great with information and helping me with any question that I had.

I had a truly great experience booking a flight to Florida a few days ago. The booking agent, Milo, was so helpful and answered all my questions with ease. I thought the price you offered was within my budget range and I was very pleased with the entire process. Would recommend this service to all my family and friends.

I have used CheapOair quite a bit in the past but this booking has been a nightmare. After telling me twice that an e-mail receipt would be sent, it was not. Every time you call you have to prove who you are, even though they do not do their job. I now have a new policy, I will never do business with CheapOair again.

I had spent many hours trying to find a round trip flight from Austin to Dublin by searching myself. I received an email from CheapOair that looked like what I wanted. The booking was only available by phone. I called and was given all the details and booked immediately. Grant answered all my questions and quoted a price that remained the same throughout our conversation. He did not try to get me to buy anything I did not want. He was personable and professional in his manner. In the future, I will save time and go to CheapOair to book flights.

On January 6, 2016 I booked a ticket from Buffalo to El Paso. When I saw the great deal $380 round trip, I jumped on it. I did not pay close attention to the fact that a "nearby" airport would be used. I finished booking delighted by my great purchase. It didn't occur to me to check my email for the confirmation because I had cut and pasted it to my word file. Little did I know that my flight had been booked out of Toronto, which means that I now have to leave my house four hours before my flight leaves and drive 100 miles each way, plus pay $120 for parking. I've been traveling for over 40 years, and this is the first time I've had such a bad experience booking a flight.

Bought tickets to Oakland. Agent was very polite and helpful.

I needed a ticket FAST and I was amazed at the low price for only two weeks out from my trip. GREAT JOB GUYS!

Appreciated the help from the agent (Waldo) who made everything he could to find them right flights and car rental for our coming trip to Erie.

I booked a flight on the 3rd to come back on the ninth, it glitched and apparently booked me for a flight on the second, I checked the email the day before, because I bought for the 3rd and thought I wouldn't have to worry, I printed out my flight schedule and noticed it was the 2nd, now I am out $1150, you call to ask the manager for a refund and they say they will put you on hold and hang up on you. I definitely would not recommend this company and since you're booking from a different agency, you can't get a refund.

I purchased my round trip ticket to Chicago from San Antonio and I tried to reserve my seat at the time of purchase but it didn't seem to take it. Then a week later I tried to reserve my seats and it took the returning flight but not the departing. So I called. It cost me $14 to reserve a seat. What was the $334 for - a seat on the floor? Then they only reserved me one seat and it cost me another $9 for a seat on the departing flight. What a joke!

I purchased an airline ticket for my brother to New Orleans. The total cost came to $233 which I charged. Just opened my Capital One bill and there were 3 separate purchases, totaling more than the $233. I am presently holding on the phone to dispute these charges. How dare they charge my card without my authorization. I will never again use their site. The airline was Spirit which is dreck too.

I am pleased to be booking the flight with CheapOair, the representative was very precise on the information. Had the professionalism to answer all my concerns and was pleasant to work through the process to purchase the ticket. Thank you for a great experience. Looking to book a trip to return home.

I had a difficult time understanding the gentleman that helped me with my booking due to his accent. I was also a little nervous making the reservation as afraid it might not be a legitimate site as this was the first time making the reservations on my own. Also had some problems with making our seat reservations as didn't quite understand which seats were already reserved & that there were some that did not cost anything & others were over $17/seat. Needless to say we sit in the higher priced seats going down & free ones coming home. Overall the experience was not a bad one & I might try making flight arrangements again this way.

When I called your service someone called right back and helped me arrange a trip, then helped me arrange a trip with my son. He was very cautious and extremely patient with me. Got both trips booked very efficiently.

I have been trying to book a flight for the last 24 hours. This flight has been showing up on their site for 24 hours. Every time I try and book it, it says that the flight has been sold out, yet someone calls me back and is willing to sell me the same flight for a significantly higher price. Then it goes back to the flight screen telling me to select a different flight yet it shows me that flight as available again. Their excuse was that the airlines prices change all the time. I have checked Expedia and they don't list this flight at the price their website is listing it so evidently their site and whatever it uses in the background sucks or it's just a scam. I have spoken to numerous CheapOair reps and want to bang my head against a wall. As a matter of fact, I will go and select the flight right now and upload all the images to this review.