CheapOair Reviews

Called to booked a roundtrip flight & advised the agent I saw a cheaper fare online. Agent was clueless (Yana), didn't even asked to check the website to verify. She just said "We have the lowest price and that's all we can do." Customer Service sucks! Don't put your best price guarantee disclaimer if you cannot implement it.

I had looked for tickets to Sofia, Bulgaria, on several travel sites. I called CheapOair and they found me a ticket on the exact day I needed for $400 less than any other place. I am very pleased. The agent was super helpful and very friendly. I highly recommend them.

Even after buying the travel insurance this company made my life miserable. An extra $132.80 to change the date on the trip. Then another $72.80 just to change an C to an N. The fees are kept coming and they would not allow me a refund on my card when I tried to cancel. I will NEVER use CheapOair in my lifetime again. Shame on them when people make simple errors.

Hello when I called to make the reservation I told the lady that I had used CheapOair before, We continued on with our conversation and the reservation took awhile to make and I forgot to say anything more about my discount but I did mention it at the beginning. So my discount was missed and I didn't get to use it and I was little unhappy. It was up to $25 off of your fees and when I call back the guy said well you can use it next time. That didn't seem like a satisfactory answer to me and so that's why I'm writing this to you. Other than that my experience was very good with the agent. She found the one that I had been looking for and the price had went up so the discount would have been nice.

Graham was very helpful and patient with me on the phone, giving many options to my trip and also with my requests. Very good experience. Wanted him to explore Maridian which was not on his original itinerary. My request ended up costing a bit more in airfare, but he was able to get us a great price and a direct flight to Naples, Italy.

I was unable to board the plane to return to Montréal because of some changes in Canada requiring Canadian citizens to have a Canadian passport or a special authorization. Nobody at CheapOair or Lufthansa mentioned this to me. Cheapoair kept telling me it was up to Lufthansa to help me and Lufthansa kept telling me it was up to cheapoair. At the end of the day, I'm losing over 2000$,+ 1 day of work. I fly at least twice a year, but I won't deal with cheapoair or Lufthansa again. This was a terrible experience. I'm very disappointed. I'm sure somebody could have at least gave me back some money back so I can pay the hotel. What am I suppose to do for 10 days...

My agent was extremely professional. He was considerate in giving me a better deal on my booking by honoring my status with CheapOair. He made it affordable for me to fly. I will only book via CheapOair in the future because of your fantastic deals!

I made reservation with CheapOair while later I received an email I need to change my flight date due to storm so I called CheapOair. Said call American Airlines but when I called American Airlines said I can't change or cancel my Airlines. I asked, they said CheapOair put restrictions on my ticket that's why and when I call back after long hold they help nothing. This was very bad experience. I won't recommend this cheap company.

Excellent customer service and the best deal. Try to do it online but had trouble with the internet so I call the 1800 number and Kevin helped me out finding the best deal for me, I am very satisfied with the quality of service.

I booked a flight 7 months in advance, my company plans changed and dread fell over me. I knew I would have to call CheapOair and I prepared myself for arguments and complaints, to find some "humane" in my situation. I found it. I believe her name was Alanna, she listened as if I was important and she understood… and then "made an offer that I could not refuse", it was a delight.

The person I spoke with had knowledge of job position because he was very pleasant respectful and helpful... Person name is Devan. I fly Spirit airlines most of the time and have never had any problems thus far and looking forward to my next trip drama free as usual.

First Time I have used this service we shall see. The agents seemed pleasant however I am concerned about my return. My Brother Mario ** Just had a triple bypass and had numerous complications. Mario has been on a ventilator for 11 days. I hope my purchase of the travel insurance will help. I had No idea this was happening when I purchased my Tickets.

He was lovely. Found me exactly what I wanted for the price I could pay and recommended something I could use. Helped me in every way he could. Polite and nice young man. His English was very good and he understood me very well.

My wife and I are celebrating our 25th anniversary this October. I decided to set up a trip to Hawaii to celebrate. We are on a limited budget so I was trying my best to stay on budget. Found flights, hotel and airfare through CheapOair. Called in to see how it worked. Was assured that if we had a change of plans we had a 24 hour cancellation policy. That's when the nightmare began. Paid for upgraded seating and purchased travel insurance - all was told under the 24 hour confirmation. My credit Card Company texted fraud because there were 10 or more transactions for the same reservation.

I was having trouble with the internet site freezing up on me and a member of your team named John helped me tremendously book my entire trip. He was exceptional and I thank him for his help. Later Jasmine helped me book on night at a hotel in Venice. She was also very polite and helpful. From what I have experienced, you have a wonderful staff.

Proceed with caution as this website is LESS than accommodating. Trisha the supervisor was far from accommodating. I have booked FOUR reservations on this website and will never use this website again.

This is a website I will never use again and will never let my family or friends use. CheapOair changed my returning flight without telling me, they then blamed me for scheduling the wrong date and said the returning flight had always been the day listed. 2 months later, after having bought a second return flight, scheduling called me and told me it was their mistake and my return flight was changed without my approval.

When you first enter your search you are asked how many people will be traveling. Is it fair to assume that your search will show the fare for 2 people OR at the very least, specifically say the fare that is showing is for only 1 person! You do not find out that the fare was for 1 person until you check out and if you're not careful, it is too late by that time.

Company inflated the cost of the airline ticket by $39.95 which presented in a second transaction. When calling customer service $25 of that is for the use of the website and another $14.95 for travel assist. It was explained to me that this is explained in the confirmation email. I noticed that the airline breakdown expenses did not match the itemized receipt by the airline. Those additional charges were buried into the airline expenses in the CheapOair itemized receipt. I would NEVER support or recommend a company that inflates another product for the sole purpose of making money. Very dissatisfied customer.

There is no option for negative star...I had a terrible experience with CheapOair. Firstly they confirmed the booking. After 2 days airline cancelled the reservation but CheapOair didn't notify me. By god's grace I came to know ticket has been cancelled two prior to my journey. So I called them up and asked for alternative solution and I had to travel. But they didn't help me here and they said only option is refund and it takes 30 business days. After a long fight I asked for a confirmation mail but I haven't received any such mails until now. They are pathetic people. I would recommend not to book via CheapOair. Rather I would advice you to book directly on the airline website. Spending $100 or $200 extra is more worth than booking with this third parties... I would recommend CheapOair to change the name to CheatOAir...

I called to make reservations from Boston to Sevilla Spain. Got a price and itinerary. I'm having problems with my computer, and I lost the email. I proceeded to make reservations on my own. Looking at the time spend traveling, it look like the email that I had lost, so, I proceeded to make the reservations. When I called because it look longer time, the agent told me that once I got to England, I would have to go to another airport. The distance would be from 1 hour to 2 in taxi. I was very upset. I'm 71 years old and having some health issues that will make that extremely difficult for me. Even though I have called immediately, the agent told me I would be penalized if I wanted to change and it will be additional for the other flight. I was quite upset about the issue.

I always book my flight with CheapOair but this time will be the last. I had a bad experience. I book a flight for my sister and her son. Now we want change just the date for the flight and am getting charged more than what I pay for this flight. Unbelievable. Now they are going to miss the family ceremony. I would never ever book a flight with CheapOair plus the customer service Rep was SO terrible. Am done.

I was able to obtain inexpensive tickets to Texas. I believe that this organization looks hard for the best price. I recommend to use their services. The service was great and the person who assisted me was very courteous and helpful. It was a pleasure working with him.

I called to change my flight dates and was told there would be a 274.00 charge to change my dates, and if I cancelled my flight it would be 100.00 charge. I am so upset, I will never book with CheapOair again. I never hardly fly so I thought I was covering myself when I purchased the travel protection ins. plan, so I thought I could just call and change the dates. No problem since I had that. Boy was I wrong. This company should be ashamed for taking peoples hard earned money. I spend 446.80 on 2 tickets and after canceling them both I was charged another 100.00 to cancel, so that's $546.80 I'm out of. They only gave me a credit of $194.92 if I rebook another flight. What a ripoff $546.80 and only get 194.92 credit. Never again will I book with them.

After using CheapOair for more than 3 years, lately spending 5 thousand dollars PER MONTH, and recommending ALL my employees (around 20 reservations per month) to use CheapOair, the day that I need to make a change in my tickets THEIR REPRESENTATIVES TRIED TO RIP ME OFF IN 750 DOLLARS for a simple change in my scheduled flight.

This is the first time I used CheapOair and it will definitely be the last! Those who want to use their service please think twice! CheapOair are charging you high service fees on top of the fare and trying to make money wherever they can. Their best price guarantee is a joke and they have the worst customer service ever! The following is my experience with them. I booked two tickets from Beijing to Los Angeles for my parents on August 2, 2017, the price they quoted was $908 each. Since the best price guarantee window popped up when I booked the tickets, I didn't think too much for I thought I could price match even if I bought the tickets at a higher price. So I checked the price on other websites like Kayak, Priceline, etc. as well as Air China website immediately after that and was very upset to find the price was $874, I.e. $34 less each.

CANCELLATION FEE WORST IN THE INDUSTRY - Not happy about $50/TICKET cancellation fee for cancellation within 6 hrs, given that everyone else allows 24h. Never going to book through here again. Why take the risk? Not good business.

I was very pleased with the agent & the assistance she gave me in making my reservations. I have already recommended CheapOair to family and friends. I had tried several airlines and other travel booking sites with no success for the dates and prices that we wanted. My wife saw the ad pop up on Facebook and told me to call right away. I did and we are very pleased.

Can't say enough about how easy it was to work with your representative Vincente **. I had lots of requests and a ton of questions and he was so patient and kind and made the whole experience delightful! I could have never done this on my own! He kept me calm as we worked through my itinerary.

I was surprised to find I was charged a $100 fee for cancelling a trip that was covered under the travel insurance I purchased when booking. I rescheduled a different trip without purchasing the insurance, believing I had 24 hours to cancel as the site advertises. This turned out not to be true. After determining that I would still not be able to travel and cancelling the trip well within the 24-hour window, CheapOair charged me another $100 cancellation fee, and the airline charged me over $150 each for two tickets. When I called CheapOair to question these charges, I was directed to a fees and policies tab at the bottom of the page, and the last in a long list of fine print, for these cancellation policies. When I asked why at the top of the page in bold print they promised "free cancellations within 24 hours," I was repeatedly told to go to that tab. This is flagrantly misleading advertising. A trip I never took cost me over $500.

I had purchased some 5 airline tickets for a certain day and time. As soon as I finished my order the tickets have a different day and time on them. I call to cancel them no longer than 10 mins after they tried to change to correct day and time but charge me $700 extra so I asked them to cancel them. They charged me $50 for each ticket. They are a scam!!!

I made a double booking by mistake and called to try to correct this. I was treated so well; the complicated mistake was resolved with kindness and patience by your representative. Your representative was able to negotiate a reduction of my fine for a necessary cancellation of one of the bookings. Such goodwill will not soon be forgotten. Thank you.

I feel like these people are a bunch of thieves trying to somehow fool you. My experience booking with this website has been a nightmare. This is the second time I try to book flights with this website and both times the very same thing happens... After I've picked my flights, itinerary and times, reviewed them like two or three times (especially the second time, after getting burned the first time with them), confirm the tickets, buy them and then BANGGGG, the confirmation comes back with COMPLETELY different times??!!

Though your website says you need to call to change a booking, I was able to do it over chat, which was much more convenient as I am traveling and don't have a sim card for the country I am in. Thank you for allowing the change to take place over chat.

Booked with CheapOair a family vacation in May 2017. While in Montana I received a call from Fire Marshal that a home I had recently purchased had been struck by lightning and a fire had destroyed over 50% of the structure. This was on Sunday and I could not find out all I needed by phone, so I decided to fly back home that day and leave the family to finish the vacation.

I had the worst experience with CheapOair. I'm not the one to write reviews but I have been so fed up with these people. On February of 2017 I had purchased a 2 way ticket to Europe for two departing from JFK on July 15th 2017. Unfortunately for me, due to heavy traffic that day, I arrived at the Airport 45 minutes prior to the departure time and I was informed that the check in and the gate had already been closed and I could not get on that plane. I called CheapOair to see if they could help me board another plane that day. I was informed since I missed the flight they have to consider me a NO SHOW therefore the entire trip for two including the return had to be voided (In other words I lost the money for the two airplane tickets in the amount of $1855.88). They could only offer me "Airline credit".

They charged my card twice for plane tickets, totaling $1646 and then when I called about it, told me very rudely I'd have to wait up to 5 business days to have the first charge removed. The customer service was awful, and when I finally spoke to a manager, he gave me the wrong information. I'll never be back to this company ever.

I booked a ticket with CheapOair, but due to unforeseen circumstances, I needed to cancel my flight. I spend several hours on the line talking to representatives, some of which were very rude, and they told me in the end that I would not be able to receive any refund. I later called the airline directly and they told me that they could process a partial refund, but it would have to be through the travel agency. Next time, I will just be book directly with the Icelandair because it is cheaper, the customer service is better, and there is no need to use this awful travel agency.

Unhappy when I close the deal you said I can canceled before 24 hours. I call to change flight and you said I need to pay. I think this is my last time that I buy from you something!!! Even the new flight that I want is cheap than I order in the first time.

I received the best service possible. I had what I thought was a complicated, complex, multi-city travel plan, but CheapOair showed me that nothing is too complicated for them. They took the time to walk me through the details and showed me that it could be done. That's when I finalized things. I am very grateful to them for their due diligence and professionalism.

Even though the company took 75 dollars. It's ok. I'm please with the service... The lady was gentle on the phone, 10 thumbs up for her. I will join my trip like always. More discount will be nice in the future. Like that we all can keep using this service that you provided, to all of us.

My agent, Mr. **, provided service to my utmost satisfaction. He is truly a gentleman, who put client above all interests. He was extremely attentive to his customer's needs. His service met my expectation beyond words. He was very articulate, courteous, sharp, patient, friendly and most important, caring. Thank you CheapOair for keeping such good staff to meet our needs. It is my pleasure to rate his services 5 of 5 for his professionalism. I am much pleased with CheapOair and will continue to do business in future.

It was nice to have to talk to someone booking a flight, he was very helpful to me... He tried to look for a flight that I want. I am satisfied on the flight that I have. It's just a little high price for me but I'm happy. Thank you...

I was booking a flight to St Louis, when I was ready to book I got the message that the price had changed and the notice to accept or start again. I decided to start again. As soon as I hit the enter, I got a phone call from CheapOair call center and thought they are confirming the sale. My surprise is that the lady at the phone made an offer, a better offer than the one I rejected. I made my mind and decided to accept, she gave me the final price and accepted. After that we started to fill out the information to book the flight. The conversation was very friendly and polite. I liked the value of the proposition made by the phone attendant. CheapOair is in the right track, centered in the customer. Regards.

This website is a scam. They attempt to get money out of you through all different means. I attempted to change my flight which usually cost 200-300 dollars but they wanted to charge me 700-800 dollars, more than double my original ticket. Nobody has answers when you call the 888 call center number which is located in India. Save yourself the headache and buy your ticket somewhere else. You will thank me later.

We wanted to book a flight and did a search for a specific day. When the results returned there was no indication of alternate dates as a default so we selected a flight for the wrong day. All other websites ask if you want alternate dates, they do not default. The website is so convoluted that it is near impossible to decipher that they are setting you up for mistakes (seems intentional). They say you can make changes online, but no, you must call. Very painful since English is not their first language. We were told that there are several pop ups that warn you are getting alternate dates, but there were not. To make sure we tried again and not even a blip. Took 1 1/2 hours to fix and $228 more (even though the actual difference in price was $188).

When I changed my reservation I was not aware that it would cost me over 100% more. I understood that it would cost 50.00 dollars more for the change and that total would be 222.00. Now the 222.00 is on top of my ticket of 176.00. I will not be booking thru you anymore.

I noticed a few days ago there was an error made to the city where I suppose to arrive in Mexico. I suppose to get to airport Tajin in Poza Rica, Veracruz Mexico. The tickets I bought, the plane arrives at Veracruz, Veracruz Mexico. So I was told by the agent that the state of Veracruz, Mexico only had one airport. But it turns out there's more than one. But in different cities. I'm hoping someone can help me. This is my first time using CheapOair. Not able to speak to a supervisor.

This company switched my flights and charged me a $60 cancellation fee within 5 minutes of calling them to cancel. I had to speak to 4 different departments to finally get the 4th Indian accented guy, who I could barely understand to process the cancellation.

I booked two bookings at different times (one for my wife's parents booked a couple of months ago) and another for my wife, and our two sons (booked recently) on the same flight. After completing booking, I got a call from CheapOair saying that I can have the seats confirmed and I can have them all sit together. My 2 month old baby can also get a confirmed bassinet, I was told. I paid 19.90 USD for onward and 19.90 for return trip for confirmed seats and confirmed bassinet. However my family neither got to sit together nor did we get a bassinet. My wife underwent gallbladder removal surgery last month after a C-section surgery last to last month. She was advised not carry weight. However because of this seating, my wife had to carry the 2 month baby all night.

First and last time using CheapOair. I booked two separate round trip flights for weddings that needed to be correct. I booked the dates I needed and when I looked at my itinerary, all the dates had been changed to Wednesday's to save me money. All of this is fine except that I was not able to change the dates of the flights at all (even if I paid) and they were Absolutely non-refundable. Overall CheapOair left a bad taste in my mouth and next time I book a flight will use a different service.

So disgusted with company in INDIA! They charge 100 dollars per ticket to change to correct month plus 200 to the airline per ticket or 1500 dollars to change the family vacation tickets booked 3 days ago online inaccurately by the computer as March 1-8 instead of May 1-8. They were unwilling to budge on price even for 4 year old. I may stop flying entirely. It has become such a hassle and I WILL BOYCOTT CHEAPOAIR FOREVER! This is bait and switch! Be very careful booking anything and save everything you put into the computer. Why is this legal?

All I can say is the airline cost me more than purchasing directly from airline. It says 24 hour no cancellation fee yet I was charged for changing one of my flight times and it was less than 24 hours... I also had to change the time of picking up the car rental and I was told I had to cancel and make a new reservation rather than just changing pick up time. It looks like I'm not going to get a full refund as I was told by the agent. Needless to say I am very aggravated.

I booked, several months ago, a trip to Europe. As the name says a VERY low priced ticket. I have had to make changes to the flights. Although not cheap (!) The service and attention given to me were exemplary. I felt that I actually mattered to the person on the other end of the line. (Half a world away) So, here's the facts. Really, Really try to avoid flight alterations. But if you must. Then CheapOair will be very helpful. I'm an old traveler and I highly recommend them.

Your rep/customer service employee was wonderful! His name is HARLEY and he looked and found everything I needed in order to make this trip. At first I was about to give up, but he took the time and the patience to find me a perfect flight. All customer service persons should be so accommodating and helpful. Make sure you tell him how pleased I am with his efforts. I told him already but hearing it from you, the boss, I think will make it more impressive.

Phil is very pleasant to talk to, very patient and I could easily understand what he was saying. He was able to book me 2 flights without any issues. I would highly recommend Phil. Best customer service ever! Booking was easy as 1-2-3.

I have been using CheapOair a lot this summer. No matter the time of day I search for a ticket I am satisfied with the price. I will recommend CheapOair, at any given time. I am not one to always purchase my ticket online. The representatives take their time, with assist, as well as being very friendly.

Upate: I sent an email via the Best Price Guarantee instructions with all of the required information (screenshot of cheaper itinerary etc.). The email went unanswered for more than 24 hours. I even sent an email to their customer service email to follow up. This also went unanswered until I called their main customer service line to explain the situation (again) to a customer service rep. At this point, I just wanted a price adjustment as ALL of the available packages for my flight had gone up across the board, but, as before, this rep also spent a decent amount of time talking over me and offering to cancel the booking with no cancellation fees instead of just refunding the difference. It wasn't until I read CheapOair's BPG policy, word for word that he went to ask his supervisor. The supervisor never got on the phone and ultimately, I was refunded. Initially, he tried to tell me that I was going to get a lesser amount back than what the difference was, but at the end of the call changed it to the proper amount after I cancelled something that was 'automatically applied'.

I have purchased several flights from them before. Recently I purchased 4 flights for Nov. and Dec. 2017. For some odd reason my password on their website is no longer working. The forgot password feature doesn't send a reset link. Their customer support is useless. They have no idea what to do or who to transfer you to. They gave me a reset link for CheapOair.com which is not where I have my account. None of my info is show on that website including my rewards point. EVERYTHING IS LOST. I CAN'T GET ACCESS TO MY ACCOUNT ANYMORE. Do yourself a favor and read this review before signing up. When you call the 888 number it's a call center in India. They are useless like all other call centers in India. I am still without access to my account. No answers, nothing.

It's excessive to pay an additional $15.00 to select my tickets online. I will not use these services again. After paying $50 to change the date on my flight and then not being informed upfront that there will be additional fees is bad business practice.

The customer service was outstanding, very nice to talk and they were very helpful. In the other hand, the policies of CheapOair need to be review since charging $50.00 dollars to the customer just for correcting his name, are not helping the company to have long time customers and bad publicity for CheapOair as well.

I personally feel like there are bunch of thieves trying to somehow fool you. My experience booking with this website was worse. Recently I booked a flight for mother to London one way, all the prices were quoted in Canadian dollars. For return I have been checking flights and all the prices were always in Canadian. When I finally booked a flight I was charged in US dollars... Guys if are booking at this website be careful.

Thank you Cheap O Air and agent Lindsey (if I got it right) for your help in locating the most affordable text I could afford. This will allow my mother to hug & kiss her great-grandbaby up close for the first time. Very grateful to work with someone like agent Lindsey who was very professional and patient with me. Thanks again!

This company gave me round trip tickets saying it was the only flights available from Tampa, Florida to Bordeaux, France. It included a 13 and a half hour layover and changing planes twice. They stress there was only four tickets left and I had to book and since I was going for my daughter's wedding I paid and took the booking only to find out that a few days later my son got the same destination for $1,500 less going on a different Airline. When I called and tried to change I was told I could not even though I have a physical problem that will make the layover very painful. I got no help whatsoever and was told I could not change unless I paid separately. It cost me 2,500 VS the 800 my son paid elsewhere. Come to find out this company only sells seats others can't fill.

The customer representative was polite and helpful, so far she's the only representative that I talked to that was nice and informative. The rest was rude and lazy. Problem was they increased the price when I ordered her to booked a flight from Cebu-Dallas. I saw it online the price was 1,070.43. But then she sounded out that based on her computer, it was $1235.43. I Was like seriously they will really take advantage of you once you badly need that flight. I should have booked it myself online, but the thing is I need to cancel one of my brother's flight since I need to put him with the same flight with my sister.

Just booked a flight a week ago with CheapOair. Today I looked up my confirmation with them to put together my schedule, and noticed my name was wrong. I logged in with Facebook who has my correct spelling, and my daughter's name was correct. They tagged it and said I wouldn't fly if my name wasn't exactly matching my ID. There was a number to call to change it, and they rudely asked me why I waited so long to say something.

The representative Amsley who booked my flight was very professional, pleasant and patient to hear my needs carefully and find the best flight connections for me. I truly appreciated her attention to details and the ability to diligently work through numerous itineraries to find the best match for my travel needs. Thank you for making it an easy and smooth process for me. You made my day, thanks again and God bless.

I was visiting Rome for 2 weeks and because a family member was sick I had to visit Iran right after. I called CheapOair. I booked a flight from Rome to Iran and speak with someone at Cheapoair. They guaranteed best price and I specifically requested to have 2 luggage guarantee for my trip. They promised 2 luggage for my travel which was Rome to Turkey and Turkey to Iran being the final destination. I went to Rome Airport to find out that Pegasus only allows 1 luggage for 20KG and they ended up charging me $13 EUROS per extra KGs which totaled $435.02 Canadian $ for my extra Luggage.

OMG I will never ever but NEVERRR will do business with CHEAPOAIR. I'm 100% I did put my second last name on my ticket and GUESSS WHAT!!! They said, "Ohh you must paid 50 dollars to add it!!!" Are you kidding me? It says 24 hours to make changes on your purchase... but this what you got to deal with not American airplanes customer service. OMG is terribleee. I'm so furious!!! DONT BUY ON CHEAPOAIR. NEVER, this is just an insult!!!

I purchased a ticket for 982.86 from CheapOair. My plans changed and I cancelled the next day within 24 hours per their policy to be issued a refund with the exception of a charge of a $75 cancellation fee. The fee was assessed the next day and the hold was released from my account. Twenty days later I receive a charge for 982.86 from Etihad Airways. I contact my bank and was sent a dispute form which I completed. I contacted CheapOair and was told it was an issue with my bank.

I booked a reservation for three nights. I then had to change my reservation and was charged $25 to change. When they sent me the bill to change the reservation it was the exact same price. So what they did is they change the rate so that the cost will still be exact amount. If they were going to do that why charge me $25? This is unfair and not right and has to be some sort of fraud.

Went online to book airline tickets and when I made final payment having inputted credit card details and pressed final input the price became unavailable and a price of over $300 more was substituted. A phone call was then received from India and I was sold the more expensive tickets. I was then sold a seat pre selection package for $31. When I tried to make the pre boarding selection it was not available. Telephone calls to 877-249-5365 and the toll free number have not resolved this issue. I have waited online for over AN HOUR to talk to a supervisor AND STILL WAITING. Also I note the current Air Canada ticket is almost $140 less than I have paid and is close to the original amount I would have paid.

I had to change the dates on my airline tickets after given the wrong dates when I first purchased my tickets. They changed my tickets to the correct date and I had to pay the airline exchange fee which was fine with me.

An investigation team called the AA counter to find out where the issue happened. It seems as if the AA counter has encountered problems with accessing the complete reservation from Dallas to Etihad. Cheapoair indicated that nothing went wrong from their end as the booking was made no different than any other international booking. At least I am glad that the team responded and investigating this further. I hope that these glitches can be avoided in the future.

Very bad experience booking and canceling. You have to pay $250 for cancellation, and they will not take it from the refund you are suppose to get. They also lied when I asked them for canceling a ticket in less than 24 hours after booking. CheapOair told me that I had to pay a cancellation fee that the airlines is charging for a cancellation of a booking in less than 24 hours, however when I checked on the official airlines website and spoke with the customer care of the official airlines website they told me that they do not charge for a cancellation of booking less than 24 hours.

First and last time using CheapOair. I booked a flight online and the dates were not what I submitted. I called customer service 20 minutes after I booked. CS said I selected alternate dates which showed at the bottom of my selected dates. I explained I did not see that and I could not fly on the alternate dates. The dates I needed would cost me $1100 more so I requested a refund. CS stated they could refund the money with a $50 charge per traveler which would cost me $300. This is 20 minutes after I just ordered the tickets!

The customer service representative was informative, patient and she spoke very clearly. She had good communication. She took her time to be helpful. I did not feel rushed. I am glad that she was the person who helped me. She was able to explain their policies and assist with any changes.

I just had a very negative experience with CheapOair. I entered my flight dates and after booking, they came back with different "alternate" dates which I did not want at all! I reached their customer service and in order to get the dates I requested, I had to pay an additional $163. To cancel the whole thing, I would have been hit with a cancellation fee of $50. It just wasn't worth it to make another reservation with a different airline adding in the $50 cancellation fee, so I paid the additional $163 just so I could get the flight. I just called their New York office to make a complaint. They took my number and said they would call me back. So far, they have not done so. I am extremely unhappy with them.

The customer service is outstanding!! My wife and I could not decide on a hotel to save our life and your rep never gave up on us. She looked and researched over and over again until she finally found a perfect fit for us!!! Thank You!!!

I booked a flight for my wife and sister-in-law on your Web-site. I selected the days I wanted to fly and booked the flight. I was unaware that your website changed the dates on the flight. I did not see the date change until after booking the flight and received the confirmation. I immediately called your company to correct the issue (Less than 5 minutes) only to be charged $120.00 for the change. I understand that if this is a change in plans that we may be charged, however I feel that the confusion was in the website changing the date that I requested. I did not request dates close to the time of my flight. I requested exact dates. Very poor on your part for the $120.00 charge. I will not be using you again and will certainly will not be recommending you to anyone. I will however be talking about this to everyone I know.

I appreciated how CheapOair kept me abreast of fares daily while I worked out the details of our stay in Atlanta. Planning a trip can be stressful so not having to re-look up fares daily was a very nice feature. I also appreciated how the agent worked with me to retain low fares when I missed the original deal I sought.

Agent was able to accommodate us to be in the same flights, and on the same dates, bookings had been done separately and we wanted to fly together. Agent explained the difference in price for the whole itinerary and the amount of layover if it was applicable.

I experienced a bad CheapOair's customer service after I booked a flight. I booked the flight for my wife on May 10 per Cheapoair.com (after a Visa Office told her that her visa to USA would be delivered to her in three to five business days) and the flight (from PEK to PDX) was scheduled for June 6. And then after the business days, my wife didn't receive her visa, and the office didn't tell her when she would receive her visa either, so I began to contact CheapOair's agents to ask about rescheduling or canceling her flight at end of May.

I asked for credit for two Alaska/United airfares that we are not using on 7/25/19. I received credit from Eric but will have to pay $200 for each new ticket as a booking charge. I will be looking forward to using this credit.

Booked a flight using the wrong month key Aug instead of July. Called and spoke with the customer service agent who very professionally assisted to correct same. It was very pleasing to know the matter was resolved the same time. Good job.

I purchased two tickets with CheapOair. They charged me for the tickets twice. When contacting them about the mistake they had made and emailing them a picture of my bank statement with the double charge they refused to reimburse me the money they had taken and wanted to speak with my bank. I was on the phone with customer service with CheapOair and my bank as they explained to the CheapOair representative that the double charge had happened and if my money had been taken from my account by CheapOair. With my emails and bank letting them know of the double charge they still refused to refund the extra charge they had taken from me. This is a terrible company. Do not use them. They ripped me off and will do the same to you.

I want to thank you for a good service we got yesterday. I called CheapOair, Mr ** help us and diligently, tried to find me a ticket with the same flight in a lower price my budget can afford. The only thing is that I didn't notice he wrote my name as ImeLda which when I called last night, Mr ** said that it will not be a problem since all names will be in capital letters. Kudos to all your representatives, they are so knowledgeable and patient to us customers.

I booked flights for specific dates, when it was final the dates were wrong. After several calls I reached a supervisor who gave me a one-time full refund cancellation - no $50 fee. I am very pleased!

I called customer service within 1 hour of booking online to please cancel my booking as I only saw bill in US funds in my receipt, not in my confirmation. I Kindly asked as a customer to please cancel my booking and refund me. I spoke to 2 csr and 2 supervisors, kindly explained and asked for refund and waive the cancellation fee. They kept regurgitating their script. NO CUSTOMER SERVICE COMPASSION WHATSOEVER! Any CSR has exceptions and due to me calling right away, can have some compassion to the situation. I ate the cost to cancel as the customer service just shocked me! I use online searches all the time and see the US or CAD listed. So sad and disappointed. Shame for the misleading information and taking advantage of the consumer. Another lost customer's business. I sent my complaint and no one contacted me from Customer Care, I guess they don't Care.

Ripping off people. Whatever they advertisement nothing is true. The price they say something they charge something and top of that if you have anything to change everything cost. In short extremely bad experience. Never ever again. People don't know how to talk.

If there's 0 star, it will be more appropriate. Their customer service especially managers are the worse you'll ever encounter. Puts you on hold for hours...! And promises to call back but never calls back. Tells you to email document to them only to give you false hope. Transfer you to different departments to handle your concern but end up nowhere till you're left with no choice but hang up. Trick you with their price and never goes by their policy "Match Price Guarantee." Will never recommend this website. It's a scam!!! Save your money and buy your tickets somewhere else. Too we travel very often and will never recommend this website to anyone.

I bought 3 tickets from CheapOair, they don't mention about the baggage allowance on your ticket and they don't mention about meals, so the airline will have right to say that you have to pay extra charges for those subjects as I was charged for my baggage. They said your ticket is without meal and baggage so you have to pay for them, and I was going to get my third flight's boarding pass in the end of my trip so I had to follow what they say in the checking disk because on the ticket that I got from CheapOair there were not any points about baggage. I checked from the website of the airline the ticket price was same as from CheapOair even with meal and baggage. Therefore, don't be so innocent to buy your tickets from this website, instead of that just try from the company website directly. I am so disappoint because of the fakes of CheapOair.

I was very pleased with the service I received over the phone. The consultant was friendly, knowledgeable and professional. She helped me get the best deal! I wanted a connection flight with less layover time and I got it. I would recommend CheapOair!

We booked tickets from SMF to New York with one stop in Denver and return flight from NY to SMF with one stop. We only had seats together on one flight and leg room on one flight. So 3 flights were with no leg room and us not seating together. We feel we did not get what we paid for!!! We talked to booking person about seating being important with my leg problem and seating together. We are very disappointed in our experience with this company.

I booked my ticket using CheapOair. Source to destination (ORD to VTZ). Online. Now once my mother reached to Delhi and she is supposed to change the flight (AIR INDIA), they asked my mother to pay for additional bag. They said they will allow only 1 bag. This is insane for international trip. This was either told by CheapOair. When I called them they say we need to read the airline baggage from specific airlines. If I need to go and check for those details why I will need to book using CheapOair. I can directly book tickets from the actual service. This is very cheap way of getting customers and getting them fake. I will start reporting this with all the means of media to make people understand the fraud. There could be many people like me who got cheated by CheapOair. Please share this information with many people for the sake of their next safe travel.

I love CheapOair. So convenient for me since I start with them. It seems easier when travelling. Their agent are very patient and the part best about CheapOair easy to reach them. No hostile and a great customer service. I will definitely recommend to whom want to get a great journey.

I lost 775$ within minutes with CheapOair. Please be very careful when you give your credit card information. Once you provided, they would just steal your money. I was halfway thru booking the ticket in their website and exit it out after realizing I would be charged for seating. But since I gave my credit card info, the ticket has been booked automatically even I exit it out in the middle. I immediately called customer service for cancellation but the person who talk to me said not to worry as "You did not complete your booking and you won't be charged" but later after 2 days I was charged with full amount.

In the past I have been very satisfied with finding best-priced flights with CheapOair. This time, my friend gave me incorrect information, so I booked a Friday flight and later that night, found I would have to change it to a Saturday flight. "No problem", I thought, "the policy says no charge for changes made within 24 hours." In fact, I was charged $40 for changing from one day to the next on the same flight. I was also double billed, so $737.70 was debited from my account for a $365 flight. I was told that two of the charges will be taken off, but it could be 2 weeks. None of this was explained or made clear at the time of the change of flights. Clarity and honesty are always the best policy!! And yet, thanks for generally providing good service.

Good and immediate assistance in order to change my fly dates. A little expensive the fees for changing dates as the change was made after 2 hours from booking. The Telephone assistance was good and efficiency. Good site with logical prices. I will recommend it.

This was a flight I had previously canceled due to medical reasons. I called and talked to customer service. My 1st attempt was not successful due to difficulty understanding each other. My 2nd attempt was MOST successful. Robert ** at CheapOair was super helpful. He assisted me with my flight schedule and resolved all issues and answered all my questions. Should I ever have another concern or problem, I can only hope to have someone as effective and professional as Robert.

On the April 2017 I bought a ticket from Denver to Israel for $697.93. It was the first time for me to use this company. The website picked my last name twice, as a last name and as a middle name. I do not have middle name. I had conversation by email to Michelle ** about to make correction. After three week received email that it is not possible. The CheapOair give me offer to buy a new ticket with pay different amount plus pay $25 fee for corrected mistake that company did. It wasn't my mistake.

I purchased a ticket online to visit my family in Costa Rica, the names in my Costa Rican passport do not have my married name and it causes confusion when traveling. I have found the way to make it work but this time I totally forgot! So I called right away (within 30 minutes) to add my second middle name... no way no how unless I paid them for it. The 24 hr window to make changes was no longer available. I received this response from the Customer Service Team: "We would like to inform you that as per FAA guidelines, once the ticket is issued, name correction/change is not permitted. It totally depends upon the airline if they allow the correction.

I'm pregnant women. I bought ticket from NYC to DAL. After purchasing ticket, I confirm with my doctor and she said better not to travel because of Zika Virus. I then call customer service and ask to cancel my ticket, these sucker said I will charged 50 dollar for cancellation. If any of you guys search ticket on this site you will see 24 hr cancellation. What does this mean?? Why the hell you sucker didn't mention there that we will charge 50 dollar for every cancellation no matter what time you purchase. I had Virgin American airline, I called them, they said " CheapOair should refund all" but these people who are sitting on customer service hang up my phone. I ask them, I will talk with their manager, and they hang up. What the hell is wrong with these people. I will never ever visit this site again. I will ask anyone of my known people not to purchase ticket from here.

I called in to book a flight with CheapOair, and the agent that picked up the phone was able to find the flight I was looking for. However, my flight originated from LAX and was going to MDE with a connection in Miami. This was what I was told by the agent at the time of booking the flight. Everything looked good so I went ahead with the booking. A day before the flight, I called CheapOair to figure out the baggage policy since I was making an international trip, and it was at that moment the agent disclosed to me that I was going to have to change airports to catch my connecting flight. I was never told this at the time of booking.

The online booking was fast, easy and straightforward, with no hidden costs. Many flights were listed from which to choose. When I had to change my flight time the next day it was handled by phone courteously and efficiently. Great service. I will recommend to friends.

It started out fine, although your phone people are very, very difficult to understand. After my bookings were complete, I saw a red button on my confirmation form, to book a hotel and put it on my confirmation. I pushed the button, and was offered a variety of hotels, and several attractive prices. I selected the hotel, and booked it. Today, I called back to get a confirmation of the hotel, and your folks knew nothing about it, and could find any records. Now, online with CheapOair, they want to book a room for me... But I don't want to be billed for the other hotel. Certainly causes me not to trust your confirmation process.

Finding great prices then booking the flight was easy and relaxing. Ohhh but then I had to correct the departure and arrival time and the lady on the phone was fantastic, very patient, professional and with no problem. She corrected the problem and then advised me to check my email. TKS so much and I'll be back!!!

Put on hold by customer service for more than 1 hour and then recording told me this number is no longer in service!!! Nobody was able to help me edit some simple account details. The person on live chat gave me the runaround and at the end simply said to email CheapOair.

I had booked a flight from Doha to Mumbai on Etihad Airways. I had to cancel my booking as the airline has stopped their services from Doha. On checking with the airline I was informed that I'll be getting 100% refund on my ticket. I've been following with CheapOair for my refund since 45 days but there is no response as of date and I wasted a lot of money in calling CheapOair. Kindly think twice before making a booking with CheapOair.

Paid $171 for aisle seats and when called customer service to change the outgoing flight the seats disappeared and the charge remained, emails were all retained as failed mail delivery, several attempts to get a boarding pass with United failed as they did not recognize the booking number... Very frustrating and nowhere to turn for corrections.

You misunderstood me. I had an emergency. Couldn't fly on time. I had pay an extra $ 280 when I checked out. I found a ticket on September 20th like $380 equals I pay my for $700 because the cancel one was 420. I thought you would consider my inconvenient like founding another at the same price.

February 2016 China Southern at SFO informs me I need a visa to stay in Guangzhou (CAN) during my layover, because of midnight falling in the middle of 23.5 hours in China. And I needed to get it two weeks ago. China Southern tells me there is nothing they can do. Only CheapOair can change my tickets. So CheapOair.com charges me $500 fee and cashes out my return ticket so I can get a ticket with a layover that meets Chinese Immigration rules. What China and CheapOair.com are not telling their customers is there are other stops in China on your way on to for example Southeast Asia. When you land in China Guangzhou for example you go through Immigration and then get back on the same plane as a Chinese DOMESTIC flight to Wuhan China. Then you clear Immigration at the next Chinese airport and fly on.

Good experience with initial booking. However when I requested a change only on the return trip, the seats were changed without honoring the paid-for choice seats. I thought it was not fair to pay for the partial change of $53 but lost over $200 worth of choice seating. I was given the window seats even though I requested aisle seats. I hope I get a refund for the cost of the choice seating. Otherwise this was an expensive experience. I had expected the company to be upfront and reliable.

Whenever I need to get a flight you guys always seem to find that little extra I need to make sure I have the info updated in a timely manner! Even when I was running late from traffic to airport and I didn't think I could make, you were trying to get next fight available if I didn't make it! Thank you again for that!

I booked online and did not check the flexible dates. HOWEVER after putting in dates and checking them at checkout somehow when I get my email it's very different dates! I called THAT min... within minutes of my booking and was in hold for HOURS literally 2 hours! Trying for them fix this mistake. They said for me to change my ticket was gonna be over $300! Or I could cancel for $100. Or I could keep the tickets I'd got... those were my only options! I will never use this site again!

Booked round trip tickets online, received my confirmation. The date was wrong. Immediately called, was charged 150.00 to change date or 150.00 to cancel. Can not understand customer service reps, told me it is their policy to charge for changes. I believe the website is very confusing with pop ups offering cheaper flights as your booking resulting in wrong dates, seems fishy to me.

Made the mistake of booking a flight through CheapOAir instead of going directly through the airline. Something I thought I had learned long ago but forgot. Had I booked directly through the airline, I would have paid a lot less for the baggage fee. Apparently my punishment for booking through CheapOAir.

The man in customer service who finally helped me was WONDERFUL! He sorted out what I needed and helped me make my booking accordingly. Difficult part was as I was trying to make a reservation on my own, ticket I wanted was no longer available... Don't know if there's anything you can do about that. Also, seems like it should be easier to work with alternative reservations online.

The service I received from Diane was of a high standard. She was very patient and obviously experienced in her role. I was very satisfied with the outcome and will use CheapOair again. This was the third time using this service and I will be back.

Flight was so delayed for the domestic from Memphis to Los Angeles. We missed my international flight the next day, end up purchasing another international round trip tickets. It wasted my time, money and energy. Heartless people!!! Never again!!! This airline sucks! CheapOair, CHEAP SERVICE that's what it is!!! What a nightmare. I haven't seen my family in 12 years! Me and my 5-year old daughter were so exhausted and drained emotionally and financially due to this horrible experience with cheapoair. I needed to borrow money from a friend just to get us to our destination and come back. Never trust Cheapoair! It is run by heartless money machine people! They will not help you in times of your flight problems. I am very very disappointed. I filed complaints but no updates yet, it's been a month ago.

This company will continue to access your credit card and even charge for items you did not get. Charged for seats even though the 3 passengers didn't even get to sit together. When arrived at airport no tickets could be accessed. Stood for over 2 hours trying to sort. Staff could see the booking but could not access the tickets to allow boarding. The stress for two minors and their 81 yr old grandmother was not even acknowledged by the company. I emailed. It was ignored. I rang to complain to ensure it was sorted for return leg of journey was okay and was put on hold for over 30 minutes and still didn't get to chat to anyone. It was mysterious cutoff. I will be ensuring that matter is highlighted to everyone that will listen until it is acknowledged.

My flight with Azores Airlines on June 27 was cancelled TWICE. Not wanting to lose any more precious minutes of my vacation, I booked another more expensive flight on a different airline. Now I'm trying to get a refund from CheapOair for that cancelled flight. I've now spoken to 3 different customer service representatives, answering the same questions every time, each telling me I need to speak to someone else. I sat on hold for 45 minutes, called back, and now I'm on hold AGAIN. This is a ridiculous waste of time! Trust me, you get what you pay for. Do NOT book through CheapOair website, or fly on Azores Airlines!

I had three occasions to use CheapOair recently. One of the reservations was complex, involving a three legged trip and two different travelers on different legs. CheapOair handled it all perfectly. I used them originally to get the cheapest fares, which I believe they did. They also made all the reservations with attention to detail that is essential to successful travel these days. There is just no room for error anymore.

I booked two tickets (Mpls/Ist/Fra/Mpls) on the 12th of July at about 8.00pm with assistance from CheapOair agent over the phone. When I got another online flight fare offer for the identical flight (at 9.00 am on the 13th of July) which was about $50.00 cheaper each ticket, I called CheapOair immediately as I assumed ticket changes or cancellation with 24 hours of booking was possible without penalty. The Customer Service staff asked me to send proof of the reduced fare offer and I did. The customer services staff said that CheapOair would not be able to change without penalties, however since it was with 24 hours, CheapOair would consider keeping the existing reservation but refunding the difference (about $100.00) back to my credit card.

Don't use this company!!! Read the reviews!!! I did not read the reviews before using this company. If you have any problem what so ever you will regret it!!! I had a name change on a ticket that was $50 extra. The operator had a hard time with English. Additionally when I asked them why I was charged twice for the same ticket after the 50 dollar name change. I was told, "We stole your money without asking to re-book your flight with a different name change... You should get a refund in 7 days." Regardless they stole my money without asking. The double charged cleared not pending. WHERE IS MY MONEY THIEVES.

I have been trying to cancel a simple car reservation. You can not do this online. When you call the number to speak with a customer service rep be prepared to be passed around from customer service rep to another customer service rep. I have talked to 5 service reps and they keep passing me back and forth from Air to Car service reps. I was on hold for over 40 minutes. Then to top it off, the service is outsourced and undoubtedly unable to speak English. This is the WORST CUSTOMER SERVICE EVER. DO NOT RENT CARS FROM CHEAPOAIR!

HAVE HAD A HORRIBLE EXPERIENCE WITH CHEAPOAIR. I booked my ticket with them and in less than 24 hrs, I received a family emergency which would require me to cancel my flight reservations and make a new one. They now have this PREPOSTEROUS policy of $75.00 cancellation fee. Why should I have to pay to cancel what I paid for, in order to pay you again? Do they think money falls from trees? I have 6 children. I can definitely use that money to their benefit or to a bill! Why should we provide you with free money, because of mishaps in an individuals life? For this I do not recommend this site for anyone with this horrible policy. I'll be sure to tell friends and family, as well as posting my experience on social media and hoping to pass this message along to other individuals, so that they do not encounter such a bad experience.

I never write reviews but this incident needs to be reported and escalated. Imagine having a confirmed ticket in your hand and waiting to check in and the airline rep informs you he can't find your ticket? Can you believe how frustrating it will be? It happened to me last week. While I had paid for my ticket and had the confirmation emailed to me through CheapOair, the airline did not find my ticket and mentioned the ticket has been VOIDED. They even asked me "When did you cancel your ticket?" And I was like, "Why would I cancel my ticket and come to the airport to board the same flight?"

I then booked a flight through him. However, subsequently they booked the original flight so now I have two flights returning to Portland. I have spent over 4 hours today trying to resolve this issue. I have been transferred 3 times. Twice I was put on hold for over 40 minutes until I finally gave up. Three times I was disconnected. No one will help me. As I write this I am still on hold going on another 40 minutes. I have been polite and have explained the situation repeatedly.

CheapOair sucks. Do NOT buy from them. I went to purchase my son a ticket back to school. He needs to be back before the 4th of August. I explained that they still booked me and after I complained I was told that was the date I wanted. And I asked the company for I explained why I would not do that and how important it was he be back to Cali before the listed date. And explaining that it was not me who picked this flight and date. I wanted something on or before the 4th. I was told I could change to that date with a fee.

I was disappointed that the flight I wanted and chosen had been booked completely but, then the customer service agent noticed my failed attempt at purchase and found me a similar flight for the same price. It can be a struggle trying to book flights but, here they are always helpful.

My wife and I booked return flights from Winnipeg to Fredericton. CheapOair booked us on Air Canada on the outward flight and WestJet on the return flight. When we got to the Air Canada check-in in Winnipeg, they had no record of any bookings and, as the flight was full, we had to book another flight which leaves 7 hours 40 minutes later and arrives in Fredericton at 1.08 am rather than 4.22 pm. When I mentioned some form of compensation to cover two extra taxi fares and inconvenience, the CheapOair representative told us it was unlikely we would receive any as, according to the representative, it was the airline's fault. Surely, it's up to CheapOair to compensate us and for them to recover the costs from the airline if, indeed, the airline is to blame.

Airfare - I am flying to Ohio in September to celebrate my uncle's 95th birthday. I was getting very disappointed and frustrated trying to match nonstop with my $300 budget. Finally after many calls Zoe with CheapOair gave me exactly what I needed.

BEWARE!!! After being on hold for an hour I get a message stating the # I've reached is not service. I needed information on a ticket change due to a family emergency. This is the worst customer service I've experienced in a long time. I've never used them and should have continued to stay away!!!

CheapOair is not so cheap. My wife and I needed round trip tickets to Europe. We both are elderly and have arthritis so we needed premium economy seating. Using the Cheapo website we paid $4200 for two nonrefundable tickets. Later, with the help of a family member and using an airline website we found two similar tickets for $1900 less but on another airline. I could list other reasons here about my experience but the subject is too irritating. However, I will say that while talking to the Cheapo sales reps I felt as if I was in a used car sales office.

I went to their website to book a flight from Los Angeles to Las Vegas one year ago. After entering all my info including payment, at the end it said it did not go through. At this point I was frustrated, took a screen shot where it clearly said payment did not go through and decided to book it through a different website. A couple of days later I checked my account and the transaction was processed. When I called them they said it was not their fault, that it did go through. Good thing I took a screenshot, I asked them to give me a refund. After arguing with them for more than 2 hrs they finally decided to give me a credit.

I bought a R/T ticket for a friend in another country. A day later I got word that their grandfather was very sick. So I called the company and asked if I could switch it to my name so I could later in a month go see them instead. Or a later date. So it was cancelled. Then I asked a second time all these questions and the man from India said, "Sir you did not tell me this. You have to cancel it right now or you will be out ALL of your MONEY." What kind of customer service do you people run. I never complain and I have been traveling since I was a teenager on flights and this is the worst customer service I have experienced in over 16 years. Total cost of flight 1400 dollars. This company does not work with you. I will call my credit card company and ask if I have protection against companies like this.

I purchased flight tickets with Cheapoair which advertised 4 tickets left at this price. If you purchase the insurance you can get money back 7 days later. My husband decided to do something else so I decided to cancel. When I called they inform me that I couldn't get a refund, only if I die car wreck or some other tragedy so I ask why purchase insurance. Never will I purchase another ticket trough this company. They got the last laugh because they got not only the price for extra insurance but also 1000.00 for tickets we can't use.

I am sick to my stomach upset that your company takes advantage of people. We booked our flights thru your company and choose your site because you offered at $198 a ticket then once we placed our card with you and was placed on hold for a very long period of time, the customer service rep comes back on and says those tickets were sold out and that we have to now pay over $400 a piece for the tickets. We had to pay over $1400 for 3 tickets, you all should be ashamed of yourselves. There was over 40 open non booked seats on the both flights that we booked. We were traveling for a funeral service as well.

BEWARE - SCAM! CheapOair's customer service is HORRIBLE, Do Not Use this WEBSITE to book flights. You CANNOT get a refund and you CANNOT change the flight info, no matter what! You will be donating $$ to them for no good reason. Worst customer service ever, no help and or true service to the customer. STAY AWAY!!!

I called initially to ask about reservations to attend my mother-in-law's funeral in Kansas City, MO and ended up making reservations online as the representative was so very helpful. I sincerely appreciate the courteous and professional assistance he rendered. I will definitely in the future return to CheapOair for all my air travel.

I purchased 3 tickets through this website. Due to an unexpected change, we needed to fly out a day after. Since the ticket was booked within the 24 hours, 3 hours to be exact, I called their customer service line to cancel our flight. I must start by saying I never experienced such frustration with any customer service. Not only have I called over 6 times, but I have been disconnected while on hold, transferred to the wrong department, and to top it off, no supervisor ever picked up the phone! After 3 hours of trying to reach a supervisor or the executive office, an agent passed the phone to a floor manager that was extremely rude. CheapOair indicated that I would incur a fee of $75 per person for the cancellation of flights, while their website misleads travelers to have the ability to cancel within 24 hours.

I book a ticket with CheapOair and ten minutes later realize the last name was not correct. I called within 15 minutes of booking the ticket, they told me it would be 75 dollars to cancel and 25 dollars to change the name. It was not even 24 hours later... Do not book with them, stick to others that let you cancel within 24 hours.

I recently had a death in the family and had to make emergency arrangement to travel with a limited budget. I booked a flight on Monday and 5 minutes later noticed that I booked the wrong departure date. I called customer service to have it changed and pay the additional fee for price difference. I was given a new flight time leaving Thursday at 12:16pm but when I received my confirmation email on Wednesday it had a different departure flight time (7:16pm). I then called CheapOair where the Rep did not recognize the new flight arrangement they gave me but insisted that I take the 7:16pm flight with an additional rate increase.

An agent, Wright, talked to us and did our booking. The tickets originally started at $397.60 each. He offered us an upgrade for $80.00 each to be able to select our seats, which we accepted, and assigned our seats, which we wrote down. United Airlines was not aware of our seat assignments. Our credit card was charged $871.20 for our flight. CheapOair charged $180.00 for taxes and fees. Print out from CheapOair shows $145.62 for taxes and agency fees, which tells us we were charged too much. This was all done on July 2, 2017 (at fare prices of that day) would appreciate an explanation of what happened. Thank you.

I booked a flight and had to change my dates to fly in less than a 24 hour period of time. I was charged more money to do so. I feel very strongly that I shouldn't have been charged even more when the date was even farther out for my departure. If anything it should've made my ticket cheaper! It should not have cost me more money! I explained to the person helping me that I live on a limited fixed income of Social Security and that the price increase is very hard for me. I'm very displeased about paying more because it was like only four hours from the time I originally booked it!!! Emitt that helped me was great but that's not my problem or my issue here. It's the whole money thing!!!

After purchasing ticket for Florida, I found the exact same flights on the airline's site for $150 LESS! Even though I had a screenshot of the cheaper fare, CheapOair refused to address the problem and when they finally did and the price had gone up, only refunded $70 of the $150... and still charged me a $20 fee!!! For what, ripping me off?

This review is in regards to a booking I made through CHEAPOAIR.COM for Korean Airlines from Las Vegas to Manila ($2978.82). The booking was made on 4/19/2017 for 3 people (myself and my 2 children). When I received the confirmation ticket, I immediately noticed errors on the middle names of my children and I thought because of these errors, which doesn't match my children's passport that they might not be allowed to board the plane. So I immediately (just few minutes after booking) called CHEAPOAIR.COM's customer service and told them about the errors, but apparently per the representative they will have to charge me $50 for each name change plus ticket reissue fee (which was not clearly indicated on their website, plus there was supposed a change name function that you can click on their website but does not work neither).

Flight to Mia from LAS - Ralphy was excellent and I could understand him. I like the fact that CheapOair handles the major airlines and the fares are lower than any others I found. He also put in the reservation that my husband and I need wheelchairs. Good-excellent service.