CheapOair Reviews

Booking my flight was a pleasant experience. Thank you.

Was not able to complete my booking myself on the website. So, I needed help to complete my booking.

After making reservations for my daughter and her fiance I realized the return trip was on Shabbat which is not acceptable so I immediately called to change the flight. Your service individual was FANTASTIC and provided several options to me and found a flight that would leave on Sunday and they would be able to return to Israel on time before school term began on the 27th.

My experience with booking my flight was easy while talking to CheapOAir representative. She lead me through my itinerary with easy understanding and was very patient.

I have been travelling with cheapOair since last five years to different destination. I have so far no complaint. I have been treated professionally well, get problem solved as soon as they could ---- I am OK with your services.

I wrote a confirmation with Southwest Airlines. Verbally confirmed with the agent but the email was both trips were with American Airlines which I didn't want to have because of the baggage restrictions with American... I would NOT recommend your service to anyone else ever. I enjoyed the service of the agent Alse and thought she followed thru with the needed flight. I have to use it because cancelling cost are hundreds of dollars but it's NOT what I wanted. I feel trapped and stuck in a long flight that will be uncomfortable in many areas. It's my niece's wedding which should be happy, not painful. Wished I'd not called you. Flight was to Boston August 20 on American Airlines AND another flight June 4 to Kansas city on American. I wanted one to be with Southwest but didn't happen. Thanks but next time I'll go elsewhere. This will be put this on facebook.

This company is based out of India from what I am gathering and while typing this for the second time calling have been waiting on the phone for 31 minutes and counting after speaking to a representative that said he was transferring me to a supervisor. The customer service is POOR at best with rude customer service agents and extremely long wait times. In addition, I have been waiting for a $410.00 credit to my Visa card that has not credited and getting them to give me a confirmation number for this "so called" credit has resulted in excuses by telling me, "it was processed" or "the system is down to retrieve the confirmation code."

Happy with experience.

I called to talk to someone regarding this problem. They gave me the phone number to the billing department. I spoke to billing manager and explained that I was charged twice for the purchase of one airline ticket. He then told me that he saw the problem and that I was going to get the money put back in my account. I also told to call back if I needed to.

Great experience. I could not be more satisfied with CheapOair. The lady I talked with on the phone was very helpful in booking my flight and also booking my car rental at a very reasonable price after checking different car companies. Thanks for a great job...

I was surprised by how easy it was to book a flight and how cheap for a last minute. KORBY WAS VERY HELPFUL.

Thank you for helping me book this trip, I enjoyed the wealth of information you gave me.

My husband bought our tickets and reserve hotel room to Dhaka, Bangladesh thru CheapOair and it was thru my recommendation. I feel it is important that I take responsibility to file this complaint. He called CheapOair to confirm the online purchase, at the same time he request to book the hotel room via that phone call. Customer service was very friendly. Unfortunately I think they screwed up. We request for hotel pick up at the airport, he gladly confirm that the request is done. He took our flight no and our arrival time and even provided my husband the hotel number. We arrived at Dhaka airport and there was no driver from the hotel.

Thank you to the very considerate and efficient customer service gentleman who helped me yesterday! He made my life so easy.

I wanted to share my recent experience with CheapOair. I first came across this company after reaching out to the airlines for a flight to the Caribbean for me and my family. I was looking for a less-expensive option and came across CheapOair. The representative was very nice and knowledgeable and I ended up booking the flight. When our plans changed and I had to change the week we were traveling, once again, the rep on the phone was helpful in explaining our options. Since the price difference was substantial for making any change to an existing flight, we decided NOT to make the change after all and travel on the originally scheduled dates.

They helped a lot, great work.

Be careful when looking for flights, especially on a small screen like a phone or kindle. The website automatically defaults to flexible dates so while you may think they are suggesting the days that you want, look closely. I made that mistake and it cost $1200 to fix $1500 of flights. And the fix cost more than purchasing one-way tickets outright? Which I realized too late. NotsoCheapOair.

Very knowledgeable agent! Thanks for the help.

I did receive an excellent service. The person who I talk to Was nice with me, because I don't speak English fluently. He gave me the best help he could. Thanks a lot.

Excellent service, 100% satisfaction, happy always. Thanks.

The person dealt with the airlines appropriately and accomplished the change that was caused by your computer system not recognizing the letter á instead of a. I had to pay a fee of $50 due to your computer, but the attendant handled it well.

The person who helped my Mom changed my flight itinerary was awesome... He shortened my traveling time to 24 hrs. rather than the original 33 hours.

I tried to book our flights to Santiago and each time I tried to make a booking it said that the flights were unavailable for the price mentioned and had doubled, which was a shock. The Cheapoair agents called me. The first one helped with some initial issues. Then the next day another one took over, negotiated with the airline directly and certainly called me about 6 times for further information and help. It was simply incredible. Although we did not get the price we hoped for, we received an absolutely marvelous service from the agents. Each and every one of them was very friendly and helpful. They went far beyond of what one expects of a travel agency. They showed concern and care. What else can we say than: THANK YOU SO MUCH and we continue to recommend you to all our friends! Keep up the excellent job! Kind regards and all the best!

I use CheapOair to book flights for my son to come home to visit. This time, I found that I had to make a change due to a scheduling conflict. As always, the customer service rep was very professional, courteous, and completed my requested change rapidly and efficiently. I have dealt with customer service previously, and was always happy with the results. Kudos to CheapOair on their customer service team!

They are great, every time I call they do an awesome job. I had booked online and it gave me the wrong dates. They took care of it without any problems. They're awesome.

I bought tickets for Europe. One of the tickets had to be changed. The return date. I called several times. First they told me $ 600, after it was $900, and in the end when they called back was $12.000. So they said to think about and to call back with my decision. I called back to do the change and also to ask what's the breakdown on this price. They refused to tell me. The original price of the ticket was $1300. They guy I spoke to said he had everything documented and we can do the change.

Horrible web site and cheap trick customer service. We bought 4 tickets to Orlando for a vacation on CheapOAir. We selected our dates (CheapOAir confirmed we selected correctly) and their web site changed the dates and charged us. We noticed a week later when CheapOAir sent us a confirmation email. We called customer support and the rep advised it happens all the time and they will update the tickets free of charge and call us back. We never received a call back so we called them again today.

AGENT WAS OUTSTANDING, VERY KNOWLEDGEABLE & pleasant. Disappointed I could not get seat assignment or check my luggage with you. I will still make my purchases through you.

Nester is the man, helped me a lot.

Beware of CheapOAir. CheapOAir quoted us $8222.71, but charged us a total of $13,489.72. A difference of $5267.01. I would never deal with them again. They are friendly, but they keep you on hold forever/refuse to correct their mistakes.

CheapOair is excellent. They really are very helpful. They try to give you the best price. I love their customer service. They are very friendly and very helpful. I highly recommend them!!!

A change in my wife's plans required a change in the return trip date on her ticket. I worked with a Rep from CheapOair who worked hard to find the best option out of several really bad ones. He was able to reduce the total change cost by almost 2/3 of the original price. I am very happy with how my experience went from the first ticket purchase through the change. I reviewed several other sites but CheapOair was by far the best price. I will do business with them again and recommend you do as well.

Car rental - I had a pleasant experience with the booking agent. Was Sharp and explited. Was very satisfied.

Booked flight had right birthdate. Made change to booking, birthdate wrong. Was told it was a computer glitch. Need a phone call and confirmation on booking that it has been corrected. For the money paid for this change to booking, this should not happen.

Thank you for extending such compassion by granting me a cheaper fare based on my travel with you within the past almost 12 months. That was very kind and I will always contact you first for travel before anyone else. Great staff! Thanks again.

Got my tickets booked for Amsterdam yesterday at CheapOair. So after an hour I found a huge price difference (about 260$) between my ticket and same fare at other website, so I called customer service and I share my problem with them, but the guy at customer support suddenly start shouting at me and told me that I'm lying about the lower price at other website, I don't understand about the rules, and finally if I don't want the ticket he can cancel it right away! I did canceled my ticket from and got really better offer, and I'm still confused why the guy should open his mouth and tell me I'm a liar??

The agents who helped me with making the changes to my reservations were both very helpful and took the time to find the changes I needed and to call me back when they said they would to continue with my changes.

I found the service to be excellent. I do find it odd that there is no ticket issued either by email or regular post. I am somewhat skeptical about going to the airport with nothing but a booking number. Please let me know if I truly have all I need to get on my flight.

Went smooth and exactly what I wanted for a good price.

I live on a fixed income and traveling to see my family must be budgeted carefully. When I called this company the representative was the utmost in helpfulness. She kept at it until she found the cheapest way for me to go. I will book with these people again and again.

It was easy to book with CheapOair online. Even when I needed to do some adjustments to my reservations, their customer service was extremely helpful. My only recommendation for CheapOair is to work more on the online chat to be more effective, and to have more customer care reps on line. Overall, I was pleased with the service.

I did my booking for a short time and was satisfied with the price, time and with friendly conversation. The travel agent was the passion with me to check and make possible to give me everything I needed. Good job. In the future I will buy the ticket from the same place and I recommend to everyone doing the same. Best choice.

I am writing this to describe my experience with the CheapOair booking operator named Yunus **. He was very patient with me and made me feel extremely comfortable. We were on the phone for a long time but he stayed on the phone with me helping me until we finished. He even spoke on my level so that the transaction was very easy. The whole transaction was easy because of him. He is a very good employer. I appreciated his attention to my call and his patience. Thank you.

I have not taken the flight so I do not know to react to the flight but it was easy to call in and make my reservation and the customer service rep was very helpful and polite.

Easy to use. Helpful staff. I will use CheapOair for my future flights.

I checked your system at 6am and the flight was $500.00. I decided to wait until I get to work to booked the flight for 3 people. When I got in there the flight was $545 which I was very annoyed with 2 to 3 hrs the price when up. The person who attended to me was very helpful with all my transactions. I thought it was very unfair that within 2-3 hrs the flight went up that much.

Needed help getting airline tickets Hartford to Atlanta. My computer was not working right to book these tickets so I called Customer Service as I always get tickets through CheapOair. Jimmy was very understanding & he helped me get tickets that are very satisfactory, and I am happily looking forward to a family visit next week. Jimmy was competent in his assistance!! Yes, I always recommend CheapOair to my friends & will continue to use your site.

Your representative tried very hard to satisfy me not to cancel the reservation.

I was excited about the low cost of the rates of the tickets. I was a little confused with the flex dates even after I put in the dates I wanted to leave and come back. I've never flown before so I'm sure that's why I was confused. The lady I call to help me with the date change was great! I did have to pay $20 more even though I bought the insurance that's why I gave a 4 instead of a 5 rating. Other than that everything so far has been great. Hopefully the flight will be too since I'm nervous about flying. Thank you for making this part of the experience a good one!

Thank you to a good person who helped me.

I booked a flight from London to Larnaca, Cyprus in March. I made 5 different calls at different time and days plus I had video chat with your customer service and I'm still waiting for my confirmation. I have no booking reference.

My wife recently used them for a trip to New Zealand. Today, the phone rang. I picked up after 1-2 rings and there was nobody there. I did a reverse lookup on the number and it was CheapOair. Had we not dealt with them recently, we would report them since our name is on the do-not-call list.

Paul helped me correct an error I made in booking cusco to juliaca. I intended to book juliaca to lima. Paul helped me rebook our flight for 4 of us. He was extremely efficient and courteous. Very satisfied with Paul, very satisfied with CheapOair! Thank you.

I bought tickets from CheapOair in July 2015 bound for Turkey. March 29th the US State Department issued a warning, saying that US Citizens should not travel to Turkey unless they are required to. On top of that two bombs were set off in Istanbul in Jan, and about 100 tourists overall have been killed in 2016. It is simply not safe to travel there now. With these changes we assumed that we would be able to change our tickets. Not so. Our round trip tickets were 1,299. Now they want over 2,000 for a return trip and they won't let us just the last leg of our already purchased tickets, even if we get to London on our return date on our own. CheapOair, certainly is turning out to be far less cheap than their name implies.

Please don't waste your time with this company. I have the worst experience of my traveling life. I bought 2 tickets to go to Mexico. Pay for them, get confirmation #, fly #, seat #, check my account, see the United airline charging the money out of my account. But SURPRISED 2 HOURS BEFORE I LEAVE THEY SEND EMAIL saying the price change that I have to pay more.

The gentleman was very nice & pleasant. He explained to me how to get the cheapest rates to traveling, on weekdays rather than on weekends.

I had never heard of CheapOair.com but I am ticketed with Air Canada. Your representative assured me that my reservation with Air Canada was indeed done. I am happy to know about your company and provided all goes well, I will always check with you when I need to travel.

The service I received from staff was excellent. I was able to get a flight that suited my purpose at a reasonable price. The attendant was polite, courteous and very efficient. I'd recommend my friends to this service anytime. Thanks again!

Booking round trip to Chicago. The woman I spoke with was very nice but I had to ask her to speak more slowly.

The CheapOair has a so poor reputation. They will significantly increase the price of booked air ticket, just a few hours after the purchase has been successfully completed! Below is my experience with the CheapOair online service. In the afternoon on Mar. 25 2016, I successfully booked three round trip air tickets from IAD (Dulles International Airport) to Beijing in China from CheapOair on Mar. 25 2016 at the price $986 ($896+$90 tax) per person. The booking process went through very smoothly.

The purchase was very last minute. 12 hours until departure. Teresa was very helpful and I felt she really cared about keeping our family together on the last minute. She went beyond expectations and got very reasonable prices for us as well.

I had to call and make changes to two different reservation. After they had been confirmed and booked You folks took care of both on different days and the additional cost to me was very small... All I can say is: THANK YOU, I will tell all my FAMILY and FRIENDS about my very positive experience with CheapOair.

I am very pleased with how helpful and patient the agent was with helping me navigate the process of booking a complicated trip. He even found me a discount! Now assuming all goes smoothly with my travel with my trip, I will gladly recommend CheapOair to all my friends.

I have used them often in the last year having 2 children who are in college in different states. The website is very good and the cancellation process is painless. Everyone I spoke with was courteous and helpful.

The customer service rep was so polite and helpful. I appreciated dealing with a live person. CheapOair is doing a great job!

I tried to book the flight online and as soon as I hit submit button it disappeared and I called to make sure it was booked. Said they could not find it. Rebooked through agent and ended up to be $200.00 more. I added trip in both times. This is what I call bait and switch. I feel I was over charged and will not do that again. I already had the reservations for the hotel so I needed the flight.

I spoke to a young man named Phillip and he was very helpful and he made sure I received what I was asking for. Thank you Phillip for your help.

I called CheapOair to book a hotel room. I told the first agent what I was calling about. He transferred me to the hotel dept. I was on hold for a long time. I told the next agent what I was calling about. He told me that he would transfer me to the hotel dept. I told him that I had been transferred to the hotel dept., but he said that he wasn't in the hotel department. I was put on hold again. The next agent was in the hotel dept. He helped me get the room I wanted for the nights I wanted. He said they would send me a confirming e-mail within 5 minutes. I hung up, and when the e-mail came it was an ad for reserving hotel rooms, not the confirming e-mail. I called back tonight and was put on hold for 33 minutes. I now have the e-mail I need, but I have little faith in working with CheapOair.

Don't be deceived by their cheap prices. This is a horrible place to book international flights. Worst service I've had in my entire life. My colleague booked 3 tickets on the same flight with the same credit card (using a corporation card). She booked the first one on a separate transaction than the other two. She received confirmation emails for the bookings. Even though she'd already received confirmations for ALL the tickets, she later double checked the credit card and saw that there wasn't a charge for two of the tickets. She called CheapOair and they told her that they had to cancel the 2 tickets because it didn't go through on the card. There had been no warning. No emails. No notifications that they cancelled. Nothing. We checked with our accounting department and they said it was because CheapOair only ran it through for $0 for the two tickets.

Your agent is very helpful and did an excellent job.

All of the people on the phone at every point was very cordial. However, I was lead to believe that my choices through Spirit Air were very limited for the price I was offered. However, when I arrived at the airport Monday, I discovered that I could return on Wednesday instead of Tuesday. I had gone to Baton Rouge to visit my best friend who is nearing death. When I called your people, I was lead to believe that the plane is almost completely booked so I need to hurry which was not the case. There is more...

Marcas was very helpful and I appreciated his help.

Please forward my copy of confirmation. I spoke to someone today and she promised that I would receive within a few minutes. Now it is over 6 hours. PLEASE FORWARD NOW.

Two payments were taken from my account twice.

The agent was excellent, professional, and very knowledgeable of the system. I am a regular customer and I remain satisfied.

Could not ask for a better CSR. Scaler was very helpful and patient when helping my wife with our reservation. She spoke to Able today with a question. He was also the same.

Double billed. Very much back talk and bs from customer service. My girlfriend was sick and could not fly back from Brazil. I called customer service and was told to change the date. It was $210.00. I said, "What if she is still sick and cannot travel?" "Oh don't worry about it." I was told we can just change the date again. LIE, LIE, LIE.

I got stuck in Istanbul by when Turkish Airlines canceled my ticket without my knowledge. My parent booked the ticket for me from the U.S. They said the agent was very helpful and kind. They booked me on Delta Airlines Flights. Delta staff were amazing and I finally returned home safely.

Your lady was very helpful with information I needed for plane ticket and car rental. I was very grateful for the assistance she provided.

Good service except it is unclear to me as to how to make seat arrangements on the flight.

Exchanged lower-priced flight for a later non-stop flight. My mistake.

I purchased a ticket for my brother from Manila to Quito Ecuador but he was not able to get on his flight as he did not have a transit visa which was required for stopovers in Japan and the US. I called CheapOair and the representative who assisted me was able to cancel the original ticket and reroute the travel through countries that did not require a transit visa. Without his help I don't know what I would have done. I was doing all this while I was on an airplane myself getting ready to take off on my trip. However, he took care of everything. I am so thankful to him. You guys are amazing.

I wish I could give them a -5 rating. I bought a ticket on the phone to fly from San Francisco to Sao Paulo to attend a very important business meeting. While on the phone they run my credit card, got approved, got confirmation email, got confirmation code, got everything, even a reminder on the day of the travel with my "travel details."

My daughter chose your company thinking it would be the cheapest. By the time all the extra charges were added, it was far from it. I selected seats but when I called later to make a correction to the reservation (which by the way was very well handled) I was told my seats were not confirmed and was walked through the process. Later I found that the seats were in fact confirmed and one seat with a $21 up-charge (booked during the second selection) was not necessary. The people I spoke to or chatted with all tried to be helpful and were quite patient. But the process was confusing and the seating issue was especially upsetting.

They apparently are a complete con game outfit. I phoned for my tickets and when I received my online billing there were charges never mentioned during the billing. I then called back and after a heated discussion they removed the charges only to tack on new ones. I was offered discount coupons which I refused. Never again.

Brian was so AWESOME! I booked the wrong flight, and he helped me re-book a new flight. He was so patient with me.

Booking experience was great! You guys are quick.

This is with regards to the calls that I made to your company when I wanted to book a ticket from JFK to London (Heathrow). I am not a regular traveller but whenever I plan to travel I look for the cheapest options on different websites. While searching, I got the cheapest option on your website www.cheapoair.com and I called 1-888-516-3050 and spoke to Samuell who said that he is from a company called Farebuzz. First of all, I don't know how that call went to that travel agency who offered me a price of $1759.00 for a direct flight with Virgin Atlantic.

Travel agent was very helpful what I needed to be done and concern. She was professional and knows what she is doing. It's a pleasure doing business with your company. In general all of your employees are very good. My family are doing business with your company since last year and going forward.

I used this airline site for the first time yesterday. I am extremely content and impressed with the way the agent bent over backwards to help me locate the perfect booking and price. She was courteous and pleasant, unlike the treatment I got from United Airline. Hopefully my trip will be that easy too.

Excellent, fast, cheap, very helpful.

Booked a long distance flight through CheapOair (Casablanca-Hong Kong) using my partner's credit card. THREE DAYS BEFORE FLYING I was about to book the second flight that would connect to this one, when my partner informed me that the money hadn't even left his account. I had already received an email confirmation stating "BOOKING CONFIRMED" completely official, all details just like any regular flight that I book. I went on to the airline's website and used my booking reference along with my last name and couldn't connect.

Wife's middle name misspelled on ticket can't seem to get it fixed.

I was purchasing tickets to go to India. The prices had came up. It had said "If you want it at this cheap price you must call." I went ahead and called. The lady said I could cancel within 24 hours with no charge. Turns out I did call the next day to cancel they had charged my account. I then called the airline they had gave me which was Delta. When I called Delta they told me I would have to pay an extra 900 dollars. After, speaking with Delta they had said to never book airline tickets through CheapOair. This was a extremely bad experience. I do not recommend CheapOair. They refunded the money that I had paid for the tickets but they had still charged my account for canceling even when it was within the 24 hour window.

I have been in contact with CheapOair since April 1st and it has been nothing but a nightmare. I was notified that my flight to Rio from Miami had been changed from a 12 hour travel day to 22 hours. I contact CheapOair to see what alternatives there were and they stated that there were no flights the day before or the day after. Therefore, I requested to have a full refund because I physically cannot fly 22 hours and was getting in 10 hours later than scheduled, affecting my travel accommodations when I land in Rio. While contacting CheapOair I was hung up on twice by the same representative while I was in mid sentence. Mind you, I was already on hold for over 30 minutes, waiting to talk to someone.

The man was very nice, help me a lot to get my plans the way I wanted them. Went over them when we finished to make sure I understood them.

I booked with CheapOair my tickets to Athens at the rate I saw on the screen, same itinerary, etc. This was perfect. Although, previously I had canceled a flight to Athens because I saw rates and flights available online and every time I tried to buy it the system failed for whatever reason (not my fault) and the tickets and rates were not available anymore online. When this happened I received a call from a representative and I finally bought the tickets but not on the dates I wanted. I was told that was the only option, I almost understood like take it or leave it.

Went very smooth. Thank you.

I signed up with CheapOair about two months ago, and every day I was sent an email regarding their rates. Yesterday the rates looked good, so I called. I had a really nice guy by the name of Terrell help me get my trip planned. He was so efficient and helpful, I told my brother about CheapOair and he booked three flights with them yesterday, too. Will I use their service again? Yes I will. Will I tell everyone I know about them? Yes, I'll do that too. Had a great experience with them.

When I booked in July 2015 I did not understand the seating by the airline. I called CheapOair and the problem was not solved. On April 12, 2016 I called CheapOair again and a man named Kennedy listened to my problem and in 1 hour problem solved.

CheapOair gave me good notification of a rescheduled flight on a 2 leg connection Kunming/Shanghai/Toronto. They notified me almost 4 weeks before the flight. I did not accept the flight alternative and sent my reply accordingly. I asked for more options but they didn't reply. I then resent my request to cheapoair.ca, cheapoair.com and China Eastern of which I only received auto reply.

Booking air flight. Everything was a good experience.

I got a smooth, comfortable experience during my booking with CheapOair. The agent was professional and well trained. I am recommending this company to the future travellers.

I would like get refund USD 1003.00 please. I am waiting for refund since 01/31/2016.

Excellent service at a stressful time for me. Agent was patient and helpful.

Following booking with CheapOair, our booking was cancelled without any notification to us. We received a booking confirmation from you clearly detailing the date and the amount charged to my card. Upon arrival at the airport, we were told by the check-in staff that our tickets had been cancelled and that there was nothing they could do, as the tickets were cancelled by CheapoAir. No cancellation email, phone call or any other form of communication was sent by CheapoAir to inform us that you had cancelled our tickets. When speaking to customer services, we were told that the credit card payment had failed due to credit card decline.

I bought a first flight air ticket. I found out it didn't include luggage nor meals. One has to laugh! After spending an hour speaking with a Cheap 'n' nasty operator and hearing things like, "the cancellation fee for this booking is... [snip]". They pretend they are doing you a favour by refunding MIS-SOLD tickets. Manager then confirmed refund will take up to 2 weeks. Then I get an email confirming my flights? Please rename your company Cheapy McNasty air. What an unprofessional bunch of jokers they are. AVOID LIKE THE PLAGUE.

We departed Thursday April 7th which was the beginning of one of the worst travel experiences we have ever had. The Flight out of HTFD was delayed as the plane was not there for well over a hour. We never received any info that this was the case. When we did get on board the flight was very rough. We then arrived in Newark and had to sit separate as there weren't two seats together.

I book two ticket from Victoria to SFO. Before I give my Visa # I double check the everything. I read next day. I find the departure area are change so I call them. They keep telling me I select from different city. If I change it have to pay $200 per ticket.

I did call to make my reservations agent Zelda, Reservations were successful but I was a little agitated that the agents English was terrible and she had to keep repeating herself to me as I also had to repeat what I was saying to her. The communication back and forth was rotten. She misspelled one of the travelers' last name and I had to call back to get it corrected which was a process in itself. Everyone I talked to kept giving me the wrong phone number for help in doing so the process took me 4 phone calls and a lot of waiting to get to customer service.

Thanks. I really like cheapoair.com.

Salesman, Rylan (India location) was very thorough & sincere in knowledge of arranging flight package for time requested. He explained all facets of timing to meet flights, etc.

Getting confirmation for hotel reservations. I did reservation. Did not receive the confirmation. Contacted Customer Service several times. Did not get it till now!

The sales rep was very courteous and helpful. He was able to answer my questions and able to book a trip for me so I visit my son in Atlanta.

I was trying to book a reservation for my 93-year-old friend, Ernie. Had trouble on the web so I called customer service. I got Nathan as the agent and he did a fantastic job helping me out. This is the first time I've used CheapOair but will use it again. Great customer service, Nathan.

The booking process was handled with a lot of confidence. Saved us and some friends several dollars on flights to Alaska. Will use again.

The CheapOair representative who helped me was very skillful and pleasant. She did not waste time and provided accurate assistance. One suggestion on the Super Saver fares, you should indicate clearly that your promotions cannot be used in conjunction with them.

My flight booked on April 2 was cancelled and I call yesterday to know what happened. The agent who attended me was very helpful and he found me a new reservation with the same price. The only problem was that I could not get the same time departure from Malaga. which will require me to wake up very early in order to reach Malaga at 04:30AM.

Worst experience of my life... I missed my flight. Because airplane arrived in gate 25 and not 24 like stated in my ticket had to pay out of my pocket for my hotel and on top of that had to pay American Airlines an extra 25 dollars for booking fees. Made over 10 calls to rescheduled my flight and spent 3 hours of headaches.

I buy lot of air tickets but CheapOair is worse ticket provider ever. They are not professional and they don't know what they are doing. I booked mine and my son ticket 6 months before I fly. After 3 months they did some changes in ticket and sent me email to call them. I called them and they confirmed mine and my son ticket.

I began with the Internet connection. Made a mistake and couldn't correct it (didn't know how and there were no directions printed there to follow), so I called the 888 #. The gentleman I spoke with (from India) was not only easy to understand but very patient and kind in his tone of voice. He reassured me that all would be well and he could help me. He answered my questions quickly and confidently and kept the process moving.

Travel insurance (presentation on site) is 'misleading'. If you get the plan it still does not guarantee a refund unlike other travel sites. The PROCESS to cancellation and phone service is below poor (minus one). Seriously, they give you another number where you have to call travel insurance company to see if you QUALIFY for their reimbursement even though you purchased it. Then you have to call back CheapOair.com to request cancellation confirmation # but you to wait on a unique OTP passcode they must email you. Then you to pay additional cancellation fee and make sure that is included in cancellation email.

I spoke with a Representative that was very attentive and patient with servicing my booking reservations. Although the price was a bit expensive than the classmates, I am well pleased with the service I received.

Come on guys. Customers shouldn't have to pay extra $27.90 just to select our normal seats. No special requests of any sorts. Just selecting open, available, no cost seats. It shouldn't cost us that fee on top of our fares. Airlines don't charge their customers that. I don't think you guys should either. Other areas, you guys are good. Keep it up.

I realized the morning after I booked my flight I had incorrectly spelled my last name by ONE letter. I tried to correct it online 4 times. I continued to get an error message. Called customer service to find out I never would have been able to correct it myself, despite it being available as an only option. Insult to injury, this single pretty little letter cost $50. NEVER FLY FROM THIS BUSINESS, MESSSY!

Booking with you was not hard. Thank you for making the comparisons easy.

The CheapOair booking agent was very nice and helpful. The agent took me through the process quickly and explain in detail all my options. I would use CheapOair again.

My friends and I book a flight with CheapOair only to realize that they charged us $150 per person since the actual flight cost through the airline was $1,057. Not only they charged us an extra fee when I call to find out why I had a random $300 charge on my credit card they told me it's because they couldn't do the payment in one transaction but failed to mentioned that the $300 a fee to CheapOair and the actual cost of the ticket was later charge on my credit card by the airline company. I called them but still waiting to get a call back from the manager to discuss the situation.

Improper billing / overcharge: We were promised that CheapOair would honor original (authorized and emailed) charge; we were given changed automated (flex dates) itinerary change without requesting this date change, losing 2 days. Agent called us, and we booked alternate date under duress. We called back next day to correct date change. Although the promise was that CheapOair would honor the original price and a similar itinerary, or we would cancel, nonetheless, we were given a new itinerary, and then charged a service fee / penalty of $40.

Agent was very professional and extremely helpful. Very satisfying experience. Thank you.

The agent was very patient and took time to explain all details to me. It was a very satisfying service. I will definitely recommend service to all friends.

The party that helped me booked our flights was very helpful and very good. I would recommend CheapOair to my friends.

I am thinking that I have been hoodwinked to the tune of $200.00. WOW. That hurts. No military rates either. Price increased in middle of transaction, have to reboot and find way higher prices.... really not happy.

I made contact by email to try to change my booking. The response by telephone from your offices was prompt and incredibly kind.

I tried to book a one-way ticket home for one of my employees. The great price grew by $200.00 before I could even finish online booking - said NO WAY. They called me. Gave another great rate so I gave them my credit info. By the next day still couldn't use the confirmation #. Spoke with them 4 times. They weren't sure. On the 5th try woman stated the ticket had gone up $200.00. Can you believe it? They never planned on honoring their first thrown out number. WASTED SO MUCH TIME. DON'T DO THE SAME.

Called after I wasn't sure my online booking worked. It had not. The guy was very good. He was very careful and made sure I got all the info. My next flight I will book by phone just like this time.

I checked all websites and you were the best.

Unbelievable price for a last minute R/T purchase and car rental.

I bought two return tickets and when I asked for changes in return date they were asking me for almost 70% of the ticket cost. When I asked if I can cancel return tickets, they said it's not allowed. When I asked to cancel ticket, they said this ticket is nonrefundable. When I was buying the ticket, nobody said this ticket is nonrefundable.

The rep was very helpful and fare is a great price.

I'm very happy. They give me the best price and help me a lot.

I had the same customer service agent twice and he was patient and helpful both times... Thank you.

We booked a flight/hotel/car package to Charlotte, NC on 12/31/2015 and reconfirmed on 3/24/2016. The booking was fine--although no different from what two others booking services offered. When we arrived in Charlotte on 4/1/2016 the hotel and car had been cancelled and we had to pay to re-rent both. When we called CheapOair we were put on hold for 20 minutes, transferred, put on hold for 25 minutes more, then the call was disconnected. I called again, waited 25 minutes, before finally giving up. I called yet again the next morning (trying two different phone numbers listed on the website) and was transferred again.

I had booked my flight last minute on Tuesday evening regarding a funeral overseas. I was notified early Thursday morning that I had to contact the agency to verify my payment, this was a little concerning as I had already assumed it went through (as it always has whenever I book my flights, which I do frequently). I called and was put on hold for an hour and then hung up on. I called back again and was on hold for half an hour, someone answered and I told them how urgent my situation was and they put me back on hold without even telling me, then I was on hold for an additional 30 minutes, and the phone disconnected again. In total I wasted 2 hours on hold and it was now around 2:30 pm and my flight was departing at 5:25pm.

Price of Ticket went up while I was trying to pay for it.

Wasted lots of time attempting to book a flight to Mexico destination. But after entering all info and about to pay for trip, the price that it quoted for flight went from $550 to $2000+. This is a total scam! Very disappointed in CheapOair!

Agent was quite good. I am unable to print/forward confirmation document received. I need the document for my son and self to check-in at the airports. Can you help.

I was pleased with the service I received from the CheapOair agent to assist me to cancel my previous reservations and book me a new reservations. The agent was very polite, patient and helpful. She searched to find me the best deal available. She also had good recommendations that I found helpful.

After a miserable break-up with my ex and a dream vacation to the Bahamas, shattered, I reached out to "Cheapo" in order to try and make something positive out of the worst time in my life... When I called Cheap ** today in order to try and use my so called "credit" in order to see my grandfather (who is currently dying of congestive heart failure)... He will be 85 in June but we doubt that he will make it until his birthday on June 2nd... They told me that I misheard what their employee told me. I understood him to mean that I must BOOK my airfare by a certain date when in fact, I was required to book AND complete travel by the date provided. I requested to go up and up the totem pole in order to find ANY silver lining... alas, they offered NOTHING. I will NEVER EVER book through a cheap a$$ company. I urge you, DO NOT book with anyone OTHER than the airline, it is not worth the grief or heartache!!!

Satisfied customer. They had patience with me during my reservation.

The agent was very helpful and pleasant. He really helped me to book my flight and get insurance. Will book with you again and tell my friends...

Very helpful and polite!!!

I booked an itinerary with CheapOair 6 months in advance for a trip to Portugal. I selected the flights based on actual travel time of 15.5 hrs NOT ON COST. I was willing to pay more to get the convenience. One month later CheapOair advised me of a schedule change which now involved a 14 1/2 hour layover, making the trip almost 30 hours. I refused this change and they offered me another one, now making the journey 27 hours, leaving a day earlier and going via the Azores. I am not accepting this itinerary either. It is not what I was offered and paid for. CheapOair is unwilling to refund money or offer a suitable change. The customer service has been horrible.

Patience... How wonderfully helpful, trying to accommodate my daughter's schedule in CA and mine in WA state. Coordinating getting me to CA, organizing another flight for all three of us, flying out of San Diego to Alabama, then their return to San Diego, and mine back to Seattle. My daughter had to change my plans to fit hers. Do-overs... Confusion... And at the end, perfection! I award them with patience and perseverance! They deserve a kudos!!! Now we can enjoy the birth of our new baby. My 1st great granddaughter coming June 3rd. Thank you all @ CheapOair! My 1st helper was named Ellforth, probably from India. Second was a nice lady but did not get her name, also from India. Ty.

I couldn't beat the cheap price. A round trip ticket for $250.00, now that great.

I received an email that I was double charged upon booking my ticket. I called my credit card company and I was more than double billed. I was charged a total of $2865.10 for a $1100 ticket. Sat on hold for 55 minutes before being disconnected. Wish I had read reviews previous to booking with them. This is a reoccurring issue. I will be working with my credit card company to fix this as there is no such thing as customer service at CheapOair.

I had an hour long call with one representative to make the flight arrangements. He was extremely helpful and courteous. However, in return for a $30 fee, he supposedly secured seat assignments for me for each of 2 domestic and 2 international flight segments. The booking confirmation, however, showed only one domestic flight segment seat assignment. I was supposed to receive a follow-up call from a different department, which never came.

I booked a flight to Beijing for Mar 28,2016 thru CheapOair online for 485 dollars. But when I check in at the counter, I figured out my passport was left at home. It won't be time enough to go back and return to the airport. So I called CheapOair to help me to change my booking. They charged me 435 dollars for changing it to April 1. Later on I found out that the Airline only charged me 235 dollars and the another 200 dollars was charged by Cheapoair. I think this is so ridiculous and dishonest. To pay 200 dollars for an Booking Agent just to change the date. I will never use CheapOair again and warn other consumers to be careful with them.

My agent was very diligent in securing the exact days and flight times I was requesting. And also she provided me with the best price available. Also made sure that the information that I provided was accurate.

After traveling from Okinawa to Korea, with a late flight, baggage needing to be retrieved at customs instead of being routed to the USA which was the final destination, Korean Airlines counters closing 1 hour before the flight so nobody could check in, then even the back office would not assist in assisting and needless to say the flight was missed. After 4 hours of calls from the US to CheapOair and Korean Airlines, a rescheduled flight for 24 hours later was scheduled. I requested a refund of the return flight as I would not fly through Korea again. Two months later and calls to Korean Airlines and CheapOair and still not refunds. Both state to contact the other and it goes on and on. Never will use again.

I found that working with the booking agent was extremely beneficial. He found me better routes, at a better price, than I was capable of finding.

Very friendly agent and very helpful. Thank you very much.

Agent over the phone very helpful, understanding and friendly. Website nice and easy to use. It's my pleasure to travel through CheapOair. I'll always be your customer. About price you will not believe how low is. Changing date changing fly too easy before 24 hours. In the end I'm so happy. Awaiting for the trip to complete to report. I'm hoping for same experience.

We needed to add one day to our scheduled flight. Your agent accomplished this and it cost us an additional $768.40 which I thought was rather excessive being we had purchased your travel protection plan. We did however receive fewer layovers and flight changes and still got us home less than 1/2 hour from our original schedule, even with the added day.

I had a very good experience with booking my flight. The gentleman was very nice and very helpful.

I got a very favorable price, but also great service and follow-up in dealing with CheapOair. Will certainly use them again. They kept me informed of the flight and changes that the airlines initiated. Would recommend that they notify people by phone or text rather than email.

I used you all in January for my nephew death. My mother died Friday 3-25-16. You send me a e-mail telling me I could fly for $86.50 round trip. I contacted you and you said that did not apply to me. It cost me $307.98 each for 3 tickets, total $1076.68. A big difference. You think not very nice. You got me. I have no choice. Will not use you all again. Thanks.

I asked for a ticket date change soon after purchase. The agent helped me do this and I confirmed the new dates by email. But when the AIRLINE TICKET NUMBER & CONFIRMATION came, it had the old dates on it. Panic. I called the next day to fix it. The operator said no problem--the record just needed to be updated. She sent me a new TICKET NUMBER AND CONFIRMATION as we spoke. But I never got it. I am still waiting!

Overall good presentation. Could have slowed down a bit in explaining program.

Great experience. Highly recommended. Shop more than 7 times.

The gentleman who corrected my name on my ticket changing my middle name to middle initial to match my driver's license was very patient and thorough in his explanation. The other man explains why I was initially booked for my flight twice but will have one removed, explained with clarity the reasons why this was a temporary charge to be removed.

I booked my flight from New Orleans to Evansville, IN. After receiving my email confirmation I noticed it had changed the airport to Baton Rouge, which is a couple of hours from us (below it said something about being switched to a closer airport but still had me flying back into New Orleans? New Orleans is 30 mins from me and I clearly would have NEVER chosen to fly out of Baton Rouge). This made no sense to me. SO, I called back to tell them somehow the departing airport was changed to Baton Rouge which he kindly said could be fixed, first for $28 but in the end was only $9. OK, so now we wake up this morning to see that our debit card was hit TWICE and overdrawn our account. We were told this is very common and that we could expect our money back in 7-14 days! THANKS CHEAPOAIR FOR MAKING MY LIFE AWESOME... NOT! I WILL NEVER USE CHEAPOAIR AGAIN, nor will anyone in my family!

My experience was very good. No problems booking my flight and I will use CheapOair again and again! Great job.

Knowledgeable, competent and responsive employee. However, he did not advise us that when we went online to reserve a seat, there would be an additional $12.95 charge. I object to not being advised about all costs, hidden or otherwise.

I would suggest to any friend, family member or future consumer to NOT use this website to book any travel plans. I booked an airline for travel. Called to inquire about a possible travel date change & price. While speaking with the agent before I officially confirmed ANY change I was disconnected. The agent changed the flight without a confirmation and charged my credit card. Customer service was poor. I asked to speak with a supervisor and I was placed on hold for 45 minutes only to be told they would listen to the recording & have someone call me within 24 hours. A representative never called. I had to pay an additional amount to correct the unauthorized change back to the original travel dates. I am a professional in a customer service industry and would never consider arguing with a customer or not following up with.

I paid for a return flight for my girlfriend from Ukraine to Thailand. She cannot return on the date on the ticket for work reasons, so I tried to change her return for 7 days earlier. When I called it was going to cost me $80.00 US to change, so I contacted her and asked her if this was ok. She said yes, so 2 days later I rang to change the return flight. I was now told it would be a cost of $113.00 US to change, and an additional $400.00 US for the difference in the ticket??? How does this change in 2 days???

I will not be using CheapOair again. I book flights for a company... Use their credit card and make changes for men and women alike. CheapOair customer service agents ask me if they can talk to the traveler or the credit card holder. Uh... That's my job... No, you can't talk to the owner of the company to approve an air travel change. Ridiculous. And no, I won't get the traveler on the phone... he's busy. This is MY job. Do yours. No other travel booking company does this.

First time I use CheapOair and the last. My son is an English teacher in Vietnam. He traveled to Ethiopia and asked me to help him to get him back to Thailand. I purchase a flight through CheapOair with my Visa. They booked the flight but did not get the payment. They told me I needed to contact my bank. I did and the bank said everything was okay. When I called CheapOair to confirm the flight and that the bank said all was good with them, CheapOair told me the flight was now $100.00 dollars more. WHAT!!! I told them I had booked this flight three days ago and there was never any problem with the bank. Why they did not credit the bank three days ago was not my problem. I was so upset. They gave me a credit of $70.00. I didn't want to leave my son stranded so I paid the $30.00 dollars. Talking about taking advantage.

Great people, great service... thanks!

In reserving air flight tickets, the agent was very professional and efficient. The process was quick and painless. I will use this service on my next trip.

I spoke to AG. He assure me that I would have free carry on bag and free check bag up to 40 pound with a window seat. When I didn't my email within the 3 to 4 hours after my call. The next day I called customer service. Not one thing that he said came true.

I was not offered the $50 coupon for enhanced seat assignment by the representative I spoke with. He also did not know if SAA was associated with any other airlines. Said I would have to call the airline directly. He had no contact phone number. SAA is part of Star Alliance, I don't think that it would be too difficult to look up the info. I have used CheapOair in the past and was very satisfied with their service so was somewhat surprised by this agent's lack of assistance.

I was very pleased with the customer representative that helped through searching the cheapest fare for me and my husband and son. She was able to book our flight separately since I am going to travel first and then my husband and son to follow after few days. She was able to book our flight back all together as well. I think her name was Audrea but I am not sure of the spelling of her name. She is very assertive, productive, and persistent. Based on her statement she said the price of our fares are cheaper than most airlines online. I am very satisfied.

We had to cancel our trip due to my husband's health, being that he was hospitalized prior to our trip date but recuperating and still under the care of his physician. Trip Mate (the travel insurance CheapOair uses) has denied our claims due to the fact that "he has a pre-existing condition". Be careful people!!! If you have a condition that flares up or worsens prior to your travel, that is all they need to deny your claim. CheapOair doesn't care what they are recommending for travel insurers. They just want to make the sale! There's a reason they are cheap. They're probably getting a kick back from Trip Mate!!! CheapOair charged 25.00 per ticket to cancel the flights stating that that was recoverable from Trip Mate. It is not. They will do or say anything to make the sale. I will never use them again. Use an independent travel insurance company that says they will pay for "any reason for cancellation".

Great customer service. Please give the man that helps me raise more money. Very patient.

Yesterday, I had to change a ticket I had with CheapOair because of family matters in the US. I was helped. I felt very well by the agent yesterday morning (3/21) and responded to indoor survey yesterday. Then I looked into the itinerary and found that the time between flights, which required an airport change was woefully inadequate. I called back in 5 hours and changed the itinerary to give me time to get from VCP to GRU, necessitating a long layover for another $100. Same airline, just earlier flight on same day. Why they can't just send you to one airport, as has been the case in all my travels is beyond me. Then this morning I saw that CheapOair charged me twice for the change ($1097) which locked my bank access.

Montreal Houston return and car rental. I will say your staff that I dealt with, all business via the phone, were very polite and helped beyond what I believe what was normally expected. I will recommend CheapOair to friends and contact CheapO for future flights for myself.

Excellent experience. Knowledgeable and polite rep on the phone; patient and helpful with all options available. Listened to customer's needs. And surprised me with a senior discount to which I was entitled but unaware as well as travel protection insurance. A win-win.

Very disappointed with the experience of booking a ticket with this company. I tried to change a airfare ticket and the price they are giving me is far above the one given by the air company (double checked first). Make me wonder whether they are making me pay a more expensive airfare, even though it has been confirmed by the company that they still have seats available in a cheaper flight. Not using it again!!!

I have used CheapOair several times for my travel needs and they always find me good rate.

The representative was able to find me a lower price than what was quoted online. That was a more lower price which confirmed me to definitely book!

Literally the worst experience with their incompetent customer support which seems to be based in India as every person I spoke to was Indian and I could not understand a word they were saying. I booked a vacation for my family and myself and they stuck me on Spirit Airlines, which apparently do charge you 40$ for a carry-on bag (none are included in the price) and I was not told this before buying the package or I would have taken a different flight. I spoke to someone who had no idea what they were doing and asked for a supervisor. I was transferred to billing (not what I wanted) and from there after being on hold sent over to (I think) the original person I spoke to who was just as incompetent as before. I asked for a supervisor again and have been on hold for over an hour straight before they decided to hang up on me (and although they took a callback number, they never called me back).

Really appreciated the customer service. He went above and beyond to make sure all our flights were correct. We spend over an hour and half on the phone and he was always pleasant and truly wanted to make sure our flights were exactly what we wanted.

I really happy with my booking.

This was my first time having to call customer service and I was completely blown away. I did not expect this from a company I thought was not a major player in the travel industry. I will definitely contact CheapOair for my future travel reservations.

My overall experience was good.

Please note that this is my first time using CheapOair, and I must say that I was absolutely and completely satisfied with my experience of Customer Service and Care with Chase as my Representative. He was extremely helpful and went above and beyond to help me with my scheduling travel plans, and presented me with such wonderful options for my specific needs as a person which just underwent knee replacement surgery. Thanks a million... I will use this company again!!!

Good customers services.

I have purchased 3 to tickets from CheapOair from Chicago to Hyderabad (India) round trip from CheapOair by providing complete details with Name and age. But while returning from Hyderabad to Chicago the airlines (Air India) rejected one of the Infant ticket due to she has crossed 2 years and when we asked for to convert to kid ticket they rejected and cancelled all 3 tickets and asked us to contact your agent and then when I contacted the CheapOair they said "we will send a request to airlines and will take and process your refund". But as of now I have not got any update and when I make a call they still telling me the same story. It's been 6 months and it's lot of money too. I have the documents too.

Called 2 times after I received my flight information. My last name was misspelled. Never received call back to correct last name change as told. Still WAITING!!!