CheapOair Reviews

Very good experience.

I called for help because my code REVIEW20 (for a discount you sent me) wouldn't work on the website. So I booked a flight over the phone. Flight 800 Sky Airlines March 12th Santiago Chile to Lima Peru for $284.00 for two tickets. Ten minutes later I was called back and told the tickets if I still wanted this booking was going to be $350.00. I see that the lower fare is still listed on the website and I am very upset.

Richard was very helpful in getting the booking cancelled. My husband and I booked the same trip, so I needed to cancel the reservation.

Changing a flight - It was a good experience and the person I talked to was very helpful.

The agent that helped me was very knowledgeable and polite. He helped me change my flights quickly and got everything taken care of. One of the best customer service experiences I've ever had.

I had been CheapOair user for quite some time and had made many purchases. Recently I made an international airline ticket purchase under two bookings that was from Chicago-Boston-Frankfurt-Delhi and Delhi-Frankfurt-Paris-Chicago. Making this purchase on CheapOair website was a breeze and I had no issues. On return trip, thanks to you I had an experience of my life. Return flight time was night 02:45 so along with family/kids I left my hometown in the morning of previous day which was 6 hours away and arrived on Delhi airport 5 hours early. After waiting an hour for ticket counter to open I was the first person on the counter. In my decades of flying experience, for the first time I was denied boarding because I did not had a Schengen visa. This was just the start of the nightmare experience.

I phoned your number found online, needed a flight to make a funeral, and I spoke with Francisco. He was very helpful, got my flight booked without long layovers and was very helpful answering all my questions. This is my first experience with you, but I will certainly look on your site again. Thank you.

Service was good as it gets... THANKS.

I purchased a ticket on June 24th and I was notified on June 26 at 4pm that my ticket was cancelled. After talking to them for 1:30 min., they and I concluded that they never processed my cc. Therefore my flight was never booked. They had no apology and I ended up booking a ticket for triple the price. Please do not use their services. And even when they knew the mistake they continued to lie and blame the weather and mechanical issues in the future. My flight was in July and they stated that because of weather and mechanic conditions, the flight was cancelled.

When booking my flight with CheapOair I was told there was no "agent fee" and was charged for one. I told agent that I wanted roundtrip seating arrangements with my flight partner or I would have to look otherwise. He said there is an additional fee to arrange seating, and "assured" me that he was able to book our seating together for the entire roundtrip. Everything sounded great! When I opened my itinerary the next day, one of the transfer flights did not have us seated together. (No seats available together). I contacted CheapOair to ask what happened. They said, "We cannot guarantee it, but at least we got you 75% of the flight together" - how insulting! How about I sell you a pair of shoes and give you only one and tell you, at least you got one of them? NONSENSE. They also stated a supervisor could not help me with this problem. I insisted on a supervisor after going back and forth with this person.

my own BUT reassuring that if I made another mistake that you would help me out AGAN. Grateful.

It was easy booking my trip and car. The only issue I have is that the company that I'm renting a car is charging $200 on top of the price that will be refunded when I return the car but I worry that I won't be refunded!!

I had set my departure/arrival dates, paid for the ticket 3 months in advance and then was informed 6 weeks before my trip my son had a major graduation during my scheduled time away. I needed to change my flight dates. I knew it could be $200 or $300 to make the change but I was stuck. I called CheapOair, talked with Cecelia and was able to change the make dates work for me - at a VERY reasonable cost. I was very pleased!

The customer service I received was outstanding. Best I have seen ever. Thanks and many Blessings to all. When you call and you can tell right away the agent on the other end wants to help you, that is a great start for a smooth transition. To God be the glory.

Traveled June 23 supposedly Grand Rapids, MI to Detroit, MI to Amsterdam to Lodz, Poland. Went via KLM/Delta and the last leg Adria Air. This was an itinerary change with corresponding $426 change fee. Problem: the last leg of the trip Amsterdam to Poland the seat was cancelled or not booked appropriately. No reason for the cancellation as I could see it was not a full flight and talking to Adria Air no reservation found.

Their help insured me that I will use CheapOair in the future.

The agent was very helpful and made this experience very easy. I just hope the rest of the CheapOair experience is as smooth.

Answered all my questions professionally and accurately.

The agent looked for about one half hour and found me three separate flights at a very inexpensive cost. Dayton to Ft. Myers, Ft. Myers to Costa Rica, Costa Rica to Dayton. He did a fine job.

I booked a flight for my Mom and had a typographical error on her middle name. I called the customer service and had to wait for so long and it was Very frustrating that I had to pay $50 just to change 1 letter on her ticket.

The representative we spoke to gave us better flights than we could find and additional benefits as well.

Booked a flight to return home from Atlanta GA to Allentown PA with one change over in Philadelphia PA on June 18th 2016 to return back to work on the 19th & with the overbooking of CheapOair & American Airlines I was stranded in Atlanta GA for an extra day on standby with very little funds left from my vacation & was almost told I lost funds paid out for confirmed flight booked... With this happening it nearly costed me my job also due to calling out sick on the 19th. As I arrived to my flight location in Atlanta GA to Philadelphia PA (Change Over) I sat for 2 hours prior to boarding and Group 4 was never called to board due to the ladies at counter were too busy with paper jams in the printers, boarding & trying to answer why group 4 not called then to be turned away with standby & attitude... NOT SATISFIED!

NEVER NEVER use this website... I wanted to add an infant, I had to call 8 times. If you ask for supervisor, after 10 mins. waiting it will disconnect. Rude service. Pathetic, false, bargain. The phone number in the website is not the customer service, billing dept. Once you said all the personal detail, you have to say again because they will move your call around... Horrible.

I don't know a word that would describe my agent. Maybe super stupendous. She was very friendly, as well as solving all of my problems. There's no doubt she gave 110%.

CheapOair did a "bait and switch" for our return trip from our vacation in Alaska. The computer option chosen was Fairbanks to Memphis with minimal lay-overs. They fare matrix switched my proposed plans to depart from Anchorage to Memphis with 2 lay-overs. We had to purchase an additional airline ticket through Alaska Air. This company has already been investigated by the Dept of Transportation and paid a $92,500 fine for the very problem I have described. (Wikipedia) My advice: do not fly if you have to use CheapOair. You will spend 26 hours in flights and airports and still not be home, just like my husband and me this very minute.

I bought a ticket from CheapOair and I thought that's the cheapest price I can get. The next day I found my credit card was charged for two bills. One directly to CheapOair ($31) and one to the airline. I called the customer service and then I waited for almost 20 minutes and the guy on the other side was extremely unfriendly, impatient and even rude. He was trying to explain that everything was paid to the airline. But my credit card bill said very clearly that $31 was paid to CheapOair. I asked for a refund and the guy was telling me that I should go the United Airline in the first place. Then WHY do I need this website? What is the point of having CheapOair?

I ended up missing my flight and was placed on standby which worked out for me. Ticket Agent was nice and made several suggestions to me which worked out in my favor. Overall the experience was good.

For three times I booked my ticket with you, I am happy and satisfied with your service and I will continue my patronage with you in my next business. I avail to choose my seat throughout my flight soon with a reasonable charge. And still waiting for the call.

There was an issue with my minor daughter flying out of United Airlines to Guam and she was unable to so Tyler ** from New York CheapOair Office helped me to get another booking and my daughter was able to get a reserved booking to Guam with Unaccompanied Minor services. Thank you so much for your help Tyler. She did an awesome job!

Hi my flight was delayed due to that I cannot get on my connecting flight which I have to be at the airport by 7 am. I thought Virgin policy was you will get the next flight which is 1 hour 15 minutes later but no I'm expected to wait with 3 kids for 6 hours, get home late, get a train at a dangerous hour. The time I get home and wait for other trains it will be the next day at 8 am. I was offered the next flight leaving at 11.35 am but the offer the next day was reneged.

I bought R/T ticket Manila > Guam. Was told price all in all $482 (for two people). When I notified you that CheapOair put my child in row 10 and me in row 32, you move my daughter to row 32 also. Worst seats possible, but... oh well... Then you charged me $62 to rectify your representatives ignorance. If a child cannot fly alone until she is 17, (and you did know her age) and 2 people are on 1 ticket, and your rep had the brains that God gave a goat this would NEVER happen. When I called via phone I was told that United Airline charged. I ask United and they told me they would NEVER do that. I expect the $62 be refunded IMMEDIATELY.

My experience was amazing! The agent was absolutely friendly and helpful. I called because there was a problem with booking my flights on the CheapOair website. (My last name is hyphenated so it did not allow me to use my PayPal credit to book and purchase our flights.) However, over the phone he was sorry about that and explained that was something out of their control, and to assist me he actually found me the same flights and was able to give me an even better deal as long as I used a credit card!! That was amazing and I could not pass that up. Thank you to the agent who helped me!! It was a wonderful experience that I was happier to receive!

Smooth and carefree booking!!!

Awful customer service. I had booked a flight in May 2016 with CHEAPOAIR going to MIA with my family to visit my grandmother who has terminal illness and taking the time to bring my children to see their Great Grandmother for the last time. However, I was so sure of my date never even thought of checking after they had sent me the email info about the reservation. I found out later that the reservation had booked for departing on July 24 to July 29 instead of July 26 to August 1st. I had called them immediately to rectify the issue. Of course all I've getting is they reassign me very rudely left and right. Since no one were able to help me I had to call my bank and disputed the charges. I even asked them that I notice other tickets for right date for sale but more expensive. I would mind purchasing it and the gentlemen didn't want to hear me. He shut me up and not even willing to go extra miles to offered even 1% resolution.

Like your service and prices. Also if I filled the form and pre-booking the reservation, always, I will receive your attention friendly. I hope if it is possible, will receive more chances to make the decision to select maybe the best reservation.

I travel to Far East every year and I always bought air ticket with CheapOair because their services are so good. The rep always make me feel so good and comfy. I will keep going with CheapOair and will recommend with all my friends.

I have been booking my air tickets through CheapOair from 2009 and was satisfied with service from them but my today's experience is not good. Because of visa issue I needed to change my travel date and for that I called to the customer service. One representative has helped me to change my travel dates, I appreciate for that but he has charged a huge amount of extra money (>$1000 for two tickets) for this which is really frustrating to me. I called the customer service again but nothing has been changed. After this experience I have decided not buy any ticket from this travel agency.

I originally had an Internet issue with selecting my flights. I ended up calling the toll free number and was helped quickly and courteously. I wrote down my flight information however, I never received my email confirmation. I called the toll free number for customer service and my issue was once again taken care of quickly. I will continue to use this service and recommend it to my friends.

Very happy with booking personal. He was courteous & polite. Very happy with him. Help me in my booking.

After calling CheapOair, it took me less than 15 minutes to get several prices. I decided on the flight that was best for me. It took little time to complete my itinerary for my trip. I must say that I had three airports to chose from to complete my trip.

It is extremely difficult for me to understand these young people in India and some other parts of the world where you have your bookings. Last night I spent almost an hour trying to fix a mistake in my last name.

Thought it was outrageous that you charge $100 to book Sears on the plane. Could have done it for nothing at the airport. Sitting an individual whom can't walk in the 30th row makes no sense... Won't do that again with you. Your agent was very good but don't like hidden charges.

Booking with CheapOair was painless from booking to our return trip home. Would definitely plan another trip with CheapOair.

Call to change the itinerary on my wife flight to Lima, Peru, and I am happy because the customer service agent was very accurate and helpful.

I will never use this rip off service again... I got hit with 500 dollars cancellation fee... Never CheapOair again.

I called CheapOair and explained what I had done and that my ticket has already been issued. The airline would not let me get on plane if my name was wrong. I thought I could change it online but that was not the case. You have to pay $50.00 to correct the error. I told them I was going to cancel my flight. CheapOair agreed to pay half of the $50.00. Very pleasant and helpful and I received my new reservations with my name spelled correctly. My suggested to all is to check and recheck everything you have put in before you submit.

I booked a flight for my daughter online and immediately noticed I booked a flight for 12:53 am instead of pm. I called and received a gentleman that helped me change the flight and was very courteous and friendly. This is the first time I have used CheapOair but it will not be my last.

I received excellent customer care from your agent!

Very happy with service and will look to use same process in the future. Thank you!

I am still in shock. I first made my own reservations online, but was unable to get the same connecting flight for the second half of the flight. So, since I wanted to get the flights together, I cancelled one ticket and then called for help. That was mistake number one. NEVER call for help! IN fact, NEVER use this company!

Agent helpful in resolving problem that I was unable to solve. No clue what problem was, no hint from site, just locked out. The agent quickly solved the mystery & am appreciative of efforts to help.

CheapOair agent was able to help transfer my ticket to a new destination during a family crisis with no issues. Thank you very much.

After an initial review with the agent I thought this was going to be confrontational but actually it ended up well. They had every right to charge me a significant fee as the error WAS my fault. I don't like how the system alters your initial request of dates to a flexible schedule to dates sometimes nowhere near what you need. My ending was terrific and a slight fee was charged.

Agent was extremely helpful and reminded me of a senior discount that lowered the price of my ticket. Very grateful for him.

After a brief time on hold, the agent helped me procure my flight. I was happy with the conversation, even more with the price. Overall, a good experience!

I would highly recommend CheapOair to anyone. Great service, speedy results from customer service. My family and I will be using them whenever we fly.

Best service I have ever had. Argent helped me get a flight exactly what I needed as well as the price.

After searching for a last minute cheap flight it seemed the bots noticed what we were searching for. And in this case no rd. trips showed up only one ways seemed cheaper and the correct return. Then when it was, the selection the desired flight vanished or screen froze. In calling cs for help that seemed that all we could find on both ends, was 2 hrs. away from our departure city, which was the wrong city but all that was offered. AS SOON AS IT WAS BOOKED, and she was done and off the phone with cs, she did one more search. To her surprise there was the destination return! So she booked it. But she spent the next 4 days trying to cancel the wrong return 2 hrs. away with no success! Is this just to get any departure sold even if it's the wrong destination?

My experience with CheapOair was undeniably an excellent experience. Recently, I opted to change my flight schedule. Although the call went too long and been talking to 3 agents. The last agent named Elroy had been very helpful with all of my queries. He provided me all the information I needed and he even offered me options about the availability of the flight schedules. Consequently, I run out of minutes since I was calling outside US. Nonetheless, he called me back and walk through with all the procedures. He was truly professional in handling the situation and I am very thankful to him. It was indeed an excellent service from CheapOair and Elroy is truly an asset to your company. Thank you very much!

Your service with reservations is very good but your customer service people are always very confused every time I ask a question like how do I get rewards. They get very confused and can't answer. Not good.

I applied for $20 off offer when I signed up for your points. The offer came through after I finished a review you asked for. Never got confirmation of Charlotte to Portland Maine flight for June 19. Thank you for your great service. Glad I found you.

Booked round trip for $181.20 from CheapOair on June 7, 2016, received confirmation email at 7:52pm. Sent my mother itinerary and requested vacation time from work. Received email from CheapOair on June 7, 2016 saying "The price requested for your itinerary has changed." Clicked link and saw price had gone up to $269.00. Still a little less expensive than other flights so book the flight again. Receive confirmation email.

The customer service representative was very helpful getting my flight requirements & explained all of the options that were available for me.

I needed to make minor change on my flight. He helped me great deal. I really appreciate. Thanks again.

Hi. I give my service from CheapOair the highest marks... informative, kind and considerate, competent. Got just what I wanted.

Help to change flawed booking in my itinerary. I was helped and I was quite satisfied with the level of professionalism by her attitude.

The Agent that attended me was courteous and most helpful! Thank you! I have used your Site many times over the last few years and have never been disappointed! Your Personnel do a grand job!!

Thanks for the easy way to book our vacation with you. You answer all my questions and made it very easy to book. I will recommend CheapOair and will use you again. Thanks.

The customer service was extraordinary. The only downsize is the time it took them to answer the phone.

Mislead you to sell you your flight. When it's time to make changes, they charge all they can. No bags with your flights. No wonder it's cheap!

While ordering tickets on-line, the offered price suddenly jumped upwards several hundred dollars. I canceled the transaction immediately. No more than a minute later, a CheapOTickets representative called to inform me of available flights meeting my needs and price requirements on another airline. We quickly consummated a transaction which fulfilled my travel wishes. Good job!

This is my first experience with CheapOair. The gentleman was fast and sent confirmation within 20 minutes. I asked for assigned seats for Hans & Lorraine together and he said that was extra but the first flight 6031--the seats are separated by one and on return light from LAX to DEN (6022) it says Select Seats so he did not fulfill our needs totally. I guess we will find out in December if we will use CheapOair again.

I had booked my ticket online. Had issues but were solved professionally and I can't complain for I know these things happen. Made a lot of phone calls to resolve my issues and I hope I will not call again for another problem.

Was a great experience. Was skeptical at first but after speaking with agent I was reassured, and I got a better price than was advertised. I'm pleased. Thanks.

I had nice experience with talking to book online. He will answer for every question so am happy. His name Mekhi & next day Brodrick. They are legends for CheapOair.

As I have come to expect, I received excellent, helpful service from CheapOair.

The associate that helped me was extremely helpful, patient, and knowledgeable. Made sure that I was completely satisfied.

My experience with CheapOair has been very good. Thank you.

I had to postpone my trip. The agent was extremely knowledgeable and efficient. For an additional $66.00 -- reduced to $50.00 after $16.00 coupon offered by the agent -- I had my plane ticket exchanged for a later weekend on the same flight at the same time I originally had booked. Too easy and affordable.

I had nice experience with talking to book online. He will answer for every question so am happy. His name Mekhi & next day Brodrick. They are legends for CheapOair.

All information from your agent was exceptional. You helped me get a flight inside of Florida for a fairly good price. My dad passed away and I was hoping for a much lower price. In all excellent service.

I called 3 times to consumer service to make a change on my flight dates since my children will not be allowed to flight because we did not have a birth certificate properly Apostille. The first time they told me that the penalty was 27.000 USD (for 5 tickets that cost less than 4.500 in total). That was CRAZY! I called LATAM and they told me that the penalty was 200USD per ticket but they could not make the change. I called a second time and the lady said she will have called me back because she could not see the final penalty of the cost (system problem). She did not call me back. I had to called a third time and the lady manage to make the change and fix all. The third lady was outstanding. I wish the first two would have been as caring as efficient!

My trip to Milwaukee - Customer service really worked with me. I am very happy.

I was on hold with the customer service agents for over one hour! Got through once, and when I told them that I needed to change my departing flight the call "dropped". I called again and was never able to get through and was on hold for an additional 45 minutes. I tried the live chat and after telling them my issues I once again received no response. My final attempt was by sending an email to the customer service rep which conveniently "failed". I will NEVER be using this website for booking again! Expedia will be my go to from now on.

Your customer service person was very helpful in trying to find the right travel time and place stop over for me. I appreciate all the time he took to do this for me.

Both agents I spoke with were helpful. The first young lady was so helpful. Never had this service from any other booking agency. So sorry I cannot remember her name. Most pleasant young lady. Would use CheapOair in the future.

I spoke with Silas. He was a great help. (I had become very frustrated in trying to find a flight for my husband and myself, to PVR.) Silas found the flight that best suited us. He was patient, explained everything, and went over everything to make sure I understood before I actually booked. This is my first time booking with CheapOair, and I will definitely be using this service again.

The rep was kind, understanding, and patience through my transaction. He was very awesome. The rep did transfer to another area where I could be help for my concerns. Great customer service all around.

Extremely bad experience, as soon as they know that you are calling because of an issue from a month ago, they start transferring the call without telling you. Just today I spoke with 6 different agents. Nobody knew why I was calling for. I know that the have note regarding my issue, I worked at a call center with excellent customer service and I never did that, customers are first. A month ago and I still have an issue, nobody want to resolve the issue. Dynamic Airlines are not flying from Maracaibo anymore, only from Caracas, that doesn't work for me, that's why I need a refund. Thanks.

The company ended up refunding my money sooner than 21 days as they had originally stated. However, I shouldn't have had to call and argue with them for them to do so. They never should have charged my card to begin with.

Great assistance - good change on flight. Costly, but a good change.

I have booked flights before with CheapOair and I recommend them to all my family and friends. They have the best prices and are very knowledgeable.

The rep took care of my lost booking information problem instantly. I couldn't be more pleased.

Great price and fast service.

Durban (or Dunbar) was courteous, very helpful, polite, and kind to this old woman. Thanks for having on your site.

It was a great experience. The attendant was efficient and understood what I needed and gave me the things I needed for my flight. I would recommend others to use your services.

I had to cancel a flight and book another flight and the customer service rep was very helpful.

For two days in a row I saw the flights online I wanted for the price I was willing to pay. Both days after I filled in all the necessary information I got the message that the flights I was seeking was no longer available. Coincidence? I don't think so. Also I started getting several calls from the company asking me if I wanted those same flights for $300 more! That's called bait and switch. I called CheapOair and requested to talk to a supervisor and finally was transferred to a woman who listened to my complaints. After giving her all the desired dates and flight numbers she asked if I could be placed on hold for a few minutes. Where do they go and what do they do when that happens? Well, she put me on hold for 30 minutes until ultimately I was disconnected. They always ask in advance for a "good contact number" but she never tried to get back to me. I am furious! Shame on you CheapOair!!!

The WORST experience I ever had booking and buying flights online!!! I came to the Caribbean to film a documentary. When I got to Barbados CheapOair had canceled my flight that I paid for and even had a booking number and ticket printed because the company raised the price of the ticket 4 hours after! If they can't guarantee the price they should NOT be selling plane tickets online. I lost 2 days of filming, had to pay for the entire team to sleep in another place, and when I tried to call (international) to understand what was happening they put me on hold for more than 20 minutes and the call drops, once, twice, 3x. Crazy bad service, this site should be closed!

You guys are great!

I can't tell you how many times I heard, "Just a minute, ok?" But always with care and very kindly. My intent by calling was as offered on the website, to get confirmation of airlines policy for 3 flights for my minor child traveling unaccompanied. Instead I had a full service, checking each flight and related company policy on this matter, booking it for me. What I don't understand is why it took over an hour but fortunately with loud speaker and mute buttons, and with the gentleness and correctness of the person helping me I didn't get mad showing that when tools aren't so great people make such a difference. I was surprised that whenever I said, "But the flight you get me is more expensive than the one I found", he kept searching and finally also gave me the insurance I wanted and the taxes for free almost so it looks as if it's like a car you see a price but you can still bargain (on the phone here) if you take the time!

I called twice, and both agents were wonderful; they were efficient, professional and pleasant. They helped me get flights to Quito, Ecuador for an incredibly low price. They answered all my questions and did a wonderful job of making me feel like a valued customer. Thanks!

I spent hours trying to book a flight on my own but with one call my flight was booked in about 30 minutes.

The gentleman I spoke with was very efficient, helpful and friendly. It was a pleasure to speak with him.

My experience with CheapOair was satisfactory.

Excellent. Solve the problem so I could change the itinerary.

I did not get the full discount as stated using the discount code provided so I called. I got excellent help by calling. What really makes me mad is how the people get screwed by the airline rates. They double the rates just because it is a holiday weekend, not because gas prices have gone up. I made the same flight 2 months ago for half the price. The airlines make a ton more money just on the shear volume of travelers. They are greedy and have to jack up the fees too?

You have a good service, hope to have a good following in case after sales.

Everything went as promised.

My flight schedule and price is very reasonable. Compare to any other Airline.

I booked my flight before going to NYC to Dubai and problem. I called them and they gave me the credit, and since then I never had any issues. Very experienced Rep - excellent communication skills, knowledge and understanding, know the customer needs. Keep up the good work. Thanks.

Always book through CheapOair. Never had a problem. Thank you guys.

The gentleman who I spoke with was very helpful and patient.

This company is a scam. Once you complete the transaction, the seats are not assigned. One has to call. The customer service support is terrible. It takes over 30 minutes to get a response. It is obviously outsourced to India or Pakistan. The operators are rude, and hard to understand. Then you're billed extra for your seats and when the passenger checks in, the airline does not recognize your seat assignment, saying that no payment has been made by Cheapoair. When calling its customer service number, they claim that the "system doesn't work, so call later." I travel internationally monthly. This never happened with Expedia, Priceline, etc. So my advice, stay away from Cheapoair.

Your person on the phone was very easy to work with. Follow up on email was good. My flight is still a few weeks away so I can't say how that will work out. Hopefully easy and no problems, please contact me afterward for a follow-up review.

Awesome service over the phone... Very patient. Thanks.

I had an issue booking a single airline ticket, so contacted the company for assistance. They were very courteous and helpful, solving the problem very quickly.

I love booking by CheapO.

Please read this before you make a business deal with CheapOair.com. CheapOair charged my account for $533.00 for a fee in order to change my flight destination. The next day I arrived at airport in Frankfurt and found out the Lufthansa airlines did not have an electronic ticket for me which should have been issued by CheapOair. So Lufthansa charged me another $598.60 for issuing me a ticket that should have been done by CheapOair. I have contact CheapOair several times. They are hiding in some shop in India and make promises that they will issue me a refund but to date they have not. Do NOT buy any tickets from these guys in INDIA.

You have overcharged me and I now need to contact your billing department to figure out how to resolve this. I called customer service, was on the phone for 20 minutes explaining the problem and then was told that she couldn't help me or transfer me over to the billing department.

CUSTOMER SUPPORT SERVICE IS VERY VERY POORLY MANAGED. They have no knowledge how to claim the reward points. The website shows me the reward points but the guys at the customer support either have no knowledge or don't have complete information. And then they put us on hold for long time, which is very irritating. I WILL NEVER GET THE TICKETS FROM CHEAPOAIR.COM.

I was very pleased with the service I received while booking my airline tickets.

I purchased two flights with the same dates and time of travel. When I received email confirmation one of the flight's return date was not correct. So I called CheapOair to resolve issue. Not only did they not understand but the woman I spoke with was very sarcastic and combative. She then hung up on me. I called back to hear someone pick up phone and hang up again which was strange but made me furious. I travel a lot and have never experienced this type of customer service in my life.

Whenever I going to buy airplane ticket I always pick CheapOAir... Much better. Thank you.

Booked a flight from DTW to LAS for June 2016 over the telephone. Prices were more than represented on the webpage but customer service was good.

I bought the international ticket as a gift to my aunt. She barely spoke English. I put her name and there was an issue with the spelling. She missed the flight and we had to buy new tickets for her. I called customer service and they said the tickets are in the hands of Qatar Airways. I called Qatar Airways and they asked me to call back CheapOair. I was calling back and forth with no results, and CheapOair finally said they will not honor the missed flight ticket nor would they give me credit for it. Frustrating customer service and unsatisfying service. Since then I started buying tickets from google flight and other websites.

Chan did an excellent job!! He should be one of your most valued employees!! He works very hard and is great to work with.

Very happy with the service. Our rep was very helpful and patient with my questions. Good service. Thank you.

I had built an itinerary for a trip to China with stops in Vienna and San Francisco, but I couldn't book the flights. I called customer service and they set us up with non-stops for the same price which was good - but I was looking forward to the stops.

The agent was knowledgeable, professional and detailed. Great service!

I booked my flight. It was round trip. I used first part but decided to change my return date. Agent from CheapOair helped me a lot. They changed the date and charge me really small amount of money! Thank you!

I was rushing and freaking out to find a reasonably priced one way ticket home. I didn't mean to sound pushy, but your representative was patient and kind. He searched and found a flight for me to go home to my family. I apologized later, but I'm happy about the services.

I love, it is the best they have created for the purchase of tickets and change its name by cheap*easy.

I had originally booked my own flight to Hilton Head for a planned trip and discovered what I had thought was a non-stop flight was actually a multistop flight. When I called customer service Veron answered & he assisted me in finding a fix. During this process, Veron exhibited very good knowledge of the computer system and was able to find other flight options that were a better match for our needs. I was very impressed with Veron's expertise, professionalism & patience. I was so impressed I recommended 6 other friends who were traveling to the same destination to book the same flight as we did & to ask specifically for Veron.

The person that answer my call to make my reservations on for me is #1. She know her job and got me all the tickets that I need. THANKS.

Agent ** assisted in the booking and ticketing for my overseas roundtrip flight with my mother. We decided to call CheapOair's toll-free number because (a.) our return flights were on different dates, and (b.) to ensure that my seat was adjacent to my elderly mother's for the legs of the outgoing flight. ** was able to find the best-priced flights on the dates we provided (we already searched on-line on CheapOair and others' websites) and proceeded to make the bookings. He was polite, well-spoken and professional throughout the calls (we were disconnected and he called back in 30 seconds). It was a very pleasant experience and we would not hesitate to call CheapOair for future bookings, or recommend same to friends and relatives.

Your employees are the best. I always buy my tickets with CHEAPOAIR. Myrtle #** is so nice and helpful. I will always buy all my travel tickets with CheapOAir.

I had no problems other than I could not check with Frontier Airlines to print out my boarding pass in MCO. It is difficult to sit straight up for 4 hours and not be able to put the seat back. Are all the air crafts like that now? I had that experience with Spirit Airlines and now with Frontier Airlines. I find that the extra payments for bags and seat is actually more expensive than if I booked a flight with one of the bigger airlines, where these things are free.

CheapO had booked me on a Nice France to Palm Beach Florida Lufthansa trip which, I later discovered, entailed an airport change from JFK airport to Newark airport which I wanted to avoid. Asked the rep if the booking could be altered to consolidate the return either through Newark or JFK without an airport change. Rep was superb. Determined, polite, informed. Made sure to avoid putting me on hold to hold the connection (from Italy to CheapO in the U.S.). Was obviously a complicated and time consuming operation because he needed to also protect our "Economy Plus" status to ensure comfortable seats. He got it done and should be commended.

This was the first time I booked a flight with CheapOair. I was very pleased with the agent. He was professional and accommodating to my travel needs. I will recommend this company.

After several hours of frustration that saw me repeating the input of information to book reservations for 3 adults and 2 senior citizens, only to be denied, I made a decision to phone Hawaiian Airlines and Mr. Jeffry ** came on the line. He was easily the single most accommodating airline/agency representative with whom I have ever worked in my many, many years of airline travel. He walked me through every detail with the highest degree of professionalism, graciousness and efficiency. Please know that I will be back when I make my next long distance flight reservations. Thank you for forwarding my best personal regards to Mr. **. He is a true star in your industry.

Great customer services!

Most important was I got an English speaking person. First call was a broken English speaking man and he transferred me and it went ?. Second was answered, transacted and completed efficiently. A Very competent staff person, Janice, handled my booking.

I tried repeatedly to contact an agent to make a change on the day following my booking. I wasted approximately 2 hours on hold, without ever getting a live person. When I finally did, a day later, I was told that the grace period for changes had expired.

The online booking was terrible and took us into the wrong airport without advising it was an alternative airport. I phoned to cancel the reservation, but your agent, after a great deal of work, got us the flights we needed - still into the alternative airport, but at better times and a decent price.

I called as had some questions before I booked flight about insurance. Had to hang up and call back as first agent I couldn't understand at all. Second one was also very hard and had to tell him twice to slow down on speech so I could understand what he was saying. Also told him I needed to fly certain dates as attending a wedding. Online showed available seats at a cheaper rate but he said those weren't available. Wished I had called Spirit directly as after I booked I looked on Spirit's website and fares were less.

The site I used to make reservations claimed I can change reservations with no problems. It was confusing to me as a senior as to the many departure and arrival times. I booked wrong and called your number the next day and had to PAY $85 EXTRA... This is **! Just an excuse to extract more money, and I asked for aisle seats as I PAID for them on my prior reservation, remains to be seen if I got them. NOT A HAPPY CAMPER RIGHT NOW!

The person that assisted me was very competent, helpful, and understanding. I would use this service anytime.

Flight was downsized upon arrival at the airport. Staff members at the airport are attempting to maintain some order, however, the situation just got completely out of control. I was completely dissatisfied with the service and with the results. The line was so long and slow attempting to receive a coupon for a round trip, food and hotel due to the cancellation. I just requested a refund for which all of my Money was not refunded. I will never consider flying this airline or booking a ticket again. Very bad experience!

We have booked with CheapOair, from Brisbane to Mumbai and back to Brisbane, at very good price. Later we request for change in date form Brisbane to Mumbai, and they have done with less time & money. It is simple and helpful.

I have booked many flights online but was disappointed with this site; every time I changed my criteria to hunt for the best flight for me, the information changed, and when I received confirmation, I was booked as male. The other flight changed the date so had to call again. This was an extra $50, so saved no money with Cheapoair.

The agents were very friendly especially the first two agents that I spoke to (Chung) and a female agent that helped me cancel and rebook another flights to Nigeria. I rate them FIVE STARS when it comes to ensuring customers' satisfaction and the best deal ever. I will definitely recommend this company to my friends and relatives. Thank you so much for making our vacation a dream come true.

I need one email to confirm reservation 10 more to sell me stuff I don't want or need (car, hotel, meals). Then try to find the one I need with booking. What joy!!! I must be too stupid to know I will need a hotel or park bench. Start your set up with a stupid meter. If I pass - I don't get 10 more emails.

Mr. ** was very helpful and professional.

Agent was professional, efficient, thorough. He researched satisfaction with the seating. I am waiting for the new e-tickets which he said would be coming.

Thanks for an excellent service provided to myself and family. Will be using your services every time we fly. Again thanks.

Excellent service. Took care of all details.

Reservation agents - Nestor was fantastic. Most helpful!!!

I booked 2 tickets in amount of $588.26 each ticket, but CHEAPOAIR charged me 6 times of that amount. I tried to resolve this on so many ways - I didn't solved the problem. I sent even my credit card statements and everything but no luck. Called 7-8 times even with a representative of Citibank credit card, and nothing. I spent on the line with them for hours but they don't know what they are doing. So unprofessional. So be aware of CheapOair. I will never travel with them any more for sure. It's a so bad company.

The Saudia website shows an error message saying that the mobile and email contact information is missing. I contacted Saudia help desk, they told me to contact the travel agency (CheapOair) to update the record. I have been in contact with CheapOair and trying to get the contact information and the Delta frequent flyer number added to the reservation but without any success. I have written numerous mails and have made several calls to CheapOair but their agents are clueless. I regret making the booking through CheapOair and should have used their more popular competitors. On CheapOair Chat, I was told to send the information on this mail id. Can you please look into it and update the record as necessary - the information which may need to be updated.

Just spend all morning talking to different agents in this company after incredible long waits on the phone. I booked my airplane tickets since January 15 2016. We are not in May 14, 2016. They have change my itinerary 2 times, giving me ridiculous options. Yesterday for the third time they called me to let me know that the flight going instead of arriving at 5:00 pm, it will arrived at 11:00 pm. Completely unacceptable since I have to travel to another city one hour away at night (the advisory warn strongly not to travel at night).

Merilyn was very professional, very helpful and I will always recommend her anytime.

Very good customer service and I like the fact they work with you to get the best fares and travel part or route. Given customers options.

I had attempted to book online through cheaper tickets but my flight was not properly submitted. Ticket assistant was most helpful in finding me a better price and time.

I have had a TERRIBLE experience with CheapOair so far. When you enter the site the first screen asks where you are coming from, where you are going and then you click roundtrip. Then it list the flights. I selected and paid for a flight only to see that it is returning me to FLO Florence, SC. I live in NC and this airport is over 2 hours drive time away! I never asked for this airport and assumed it was a glitch in the website. So I called customer service, spoke to a gentleman with a very strong accent and heard screen doors closing in the background! He told me he was unable to help get it straightened out but he would escalate it to his supervisor and I would definitely get a return phone call no later than within the next 4 hours from my call. I gave him the number.

I booked my flight from Cheapoair 3 weeks ago which cost me USD645/person and I would like to change my itinerary due to unforeseen circumstances. I had a live chat with 2 of Cheapoair staffs online today and both of them quoted me a different price to make the changes. First staff, ASHER quoted me USD483.50/person and offered me USD100 discount after I complaint the price is too high. He kept pushing me to make the changes on the spot and mentioned the price will gone up very soon.

Upon connecting with your website and actually booking a flight I had questions that I could not find the answer to on your site. So I took the liberty to call your 855-464-2101. Your pre-recorded message said "This call will be record to ensure the quality of this call." Ok, so I spoke to one of your representatives where I addressed my concerns and questions. I simply asked him "I am not sure the spelling of my niece's middle name is, do I need to have this information now or can I call you back?" Your representatives response was "No ma'am, you have four hours to call us back and make changes."

I call weeks ago to change a flight to another day. PAID for the change. I was told I would get a confirmation email of the new booking. This was week ago. To this day May 15/16, I have not receive anything. WHY?! This is not what I expected.

Customer service was really helpful. I wanna thank everybody for your help.

No regrets. You guys are the best.

I made a mistake in completing my flight booking that I did not notice until after the booking was completed. Pierson helped me find another flight and correct the problem. His professionalism was at the highest level.

Process was simple. Working to change the date was quick and efficient.

I was very pleased with your service. Agents were extremely helpful and polite. They did their best saving my money. :-)

I panicked when I messed up on booking my trip and called right away, and they were so nice and helpful.

My experience was very well. Even though I had a bit of problem with the payment, CheapOair was fantastic with handling it professionally.

Excellent service. Agent called me back twice for follow up.

I had a really great experience overall. The staff worked really well with finding a flight at the best price. They called and were very friendly and made sure everything was correct and to my satisfaction. Would highly recommend.

Happy with the flight and service from Saul. Just hope it all works out for us in January.

I just booked the air ticket for my family to come Canada for my graduation ceremony. Also, I bought the insurance which insure the free cancellation and other things. These days when I phoned back to cancel the ticket, they want to charge me for $600 for the cancellation, and I cannot get the full refund either. The customer service is bad, and they push me to talk with the insurance company to claim refund, and showed me other conditions that not apply to this booking. Such ridiculous explanations. Please be cautious and aware of their conditions and deals. Some of the ads are misleading and wrong. Never ever will book the ticket on CHEAPOAIR.CA anymore!!!

After spending near 2 hours on the phone and 9 different call transfers still don't know what the status on the reservations that I made. The last I knew was that I was going to receive an email with the flight and ticket confirmation and I'm still waiting for it. Lack of knowledge on some of the client services techs. I even had a hang up because they didn't know how to handle this simple credit card issue. NOT HAPPY WITH THIS EXPERIENCE!!!

I appreciate the help I received for crazy scheduling options. The representative I spoke with was very patient and willing to work with my difficulties. It was a lot easier to call and get her help than it was to try to figure it all out on my own.

After booking my flight I realized the times were not going to work. I called back to change them. My representative found a flight for me that was so much better than I expected! I'm getting in hours earlier and I couldn't be happier!

The lady helps me on the phone is great. I changed my ticket. Appreciated with thanks!

I booked a flight back in the beginning of March 2016 to go to the Dominican Republic. I called customer service before I booked (back in March) and explained to them that I had never flown out of the country and that I needed assistance finding out which airport destination I should select. I gave the woman (sounded like a woman) the name of the hotel in Puerto Plata, and she advised me what flight I should take. I thanked her, booked the flight, and that was it.

The man was kind and worked it until I got the fair schedule and good price I hoped for.

I booked the above two flights on 9 May 2016. I paid $14.00 to have the agent book the seats. He called to say he had done so, and would immediately send an email with the seat info. I have NOT received the information.

I called to correct a booking error that I hadn't noticed until after printing out my itinerary confirmation. I was connected to an agent in less than a minute and the agent corrected the error. She was both helpful and courteous. I called later about a question regarding my car rental and again the agent was helpful and assured me that everything was okay.

Thank you so much for any help you can give me. I appreciate it, and I believe if those who write negative reviews were a bit more patient, calm, and helpful to the agents they too would give a much more positive review.

Made a similar trip to visit my family at Thanksgiving 2015 and was highly pleased. This time I am going to grandsons (2) graduation GT and HS in Atlanta.

Just need confirmation of seat & I will be 100% pleased with doing business with you.

I had booked ticket and paid by credit card. Next day my business associate told me to cancel the ticket and reschedule after a week. So I did cancel ticket. In few minutes, my business associate asked me to change and come as planned. So I rebook my ticket. Now, I ended up paying twice. I am told it will take 2-3 weeks to refund. I think refund should be immediate in today's technology, why to wait. Please do something.

I've had a number of dealings with this company recently while I plan a trip to the U.S. with my family. I thought that the site was good and the service people were great. Friendly and efficient. Prices seemed good. One small point, some customers like myself may not necessarily be after the very cheapest price but would prefer to pay more for convenience (time of flights, amount of time between flights, reduce number of stop offs, etc.) so it might be good for your service people to check about that when in conversation. I liked the way that the service people seemed "human" and engaged in nice conversation where appropriate (but we're still highly professional). I was especially impressed by the way that I was able to change one of my bookings the next day once I had given more thought to what I had booked - I was worried I'd be told that I could not do this and was so pleased that I could.

Had the most pleasant and helpful lady!! Great service! Was very patient in finding the right price, time, and date! Very happy with service and I always book through CheapOair, wished me happy Mother's Day too, all round pleasant experience!!

I was disappointed because I ask him, "was there any cheaper prices other days", and "was that the cheapest price?" Later that day I saw same flight for $204 and I paid $222. He did look for any cheaper.

I was attracted to book a flight with you because quotes were in Aus dollars. I booked and paid for a Ryanair flight. I received confirmation but I was not able to open an account or find out the status of my booking. I have not received a ticket. The Ryanair reservation number did not exist. The 4 phone calls I made to CheapOair, although answered, were put through to an inactive number. To cut my losses, I have booked another flight directly with the airline. My advice is do not book with this company.

Very polite and courteous agent. Great experience. Thanks.

More than fair. Needed to change a leg of the fare on upcoming trip and reserve my seats. They were very accommodating.

Helped describe unfamiliar airline and it's attributes.

I thought I had completed my booking online but soon realized I had not. Called and with no problem booked my flight. Very happy with the experience.

We called because of a misprint on the booking. One of the "n" was missing out of **. The agent said that our good connections were no longer available and we would have to choose from the flights that were left, none of which were much good for us. I kept saying "But it is only a one letter mistake!" He said there was nothing he could do. He assured me that my card would not be run again, but it was!!! I did not have a lot available on that card so now I have a bunch of overdrawn small purchases on the card. I have been using CheapOair for years but this will end it.