CheapOair Reviews

On July 14, 2016, I made a roundtrip purchase from CheapOair website www.cheapoair.com. I selected and confirmed a travel date of September 27, 2016 and a return date of November 7, 2016. However, interestingly, the ticket I received from CheapOair was from September 27, 2016 to December 5, 2016. This disputed booking confirmation was directed to my spam folder, and therefore, was not noticed until July 16, 2016.

The site listed an attractive fare but did not identify the airline. I specifically did not want a certain airline so I called the 800 number. Boyce was very helpful in walking me through the different choices and the resulting fare was a savings for our travel (3 adults). When the e-mail confirmation arrived, I noticed a spelling mistake on one passenger and I called immediately. While that error was quickly corrected, the resulting new booking number wasn't sent to me. Once I called, I was given the new booking numbers for that passenger. My suggestion would always be to make sure the client has any changed booking number. The revised booking confirmation did not have new numbers for the one passenger; however, that information was quickly provided -- no real problem.

I had to come back to review CheapOair. I booked a ticket from New York to Johannesburg and I had no problems at all. I was leery due to negative reviews but everything from CheapOair was good. It was my first time using this site, and I will them again in the future. Hopefully, it will continue to be a good travel option.

The agent was very helpful and courteous. I was unable to access the flight schedules from the internet because your site kept asking me to join something for which I had no interest. After 3 attempts I gave up and phoned instead. Why bother with the internet if you keep preventing a client from processing a flight purchase all because of some offer or program that isn't wanted, at least by me?

I booked my flight over the phone with a CheapOair agent. During that process and for the two longest flights, we selected "preferred economy" seating, like the seats directly behind exit row seats. I asked multiple times about extra seat charges and was told there were none. After booking I received the confirmation e-mails and was then able to see the seating arrangements, of which I wanted to change two flights. I called back and we changed them seemingly without issue.

Thank you for your prompt response to my email. Thank you for clarifying the information for me. Thank you for your assistance in changing my reservations and your response for my refund.

Started off bad and got worse!!! No one was at the check-in counter at 6 am. I waited for 30 minutes. One of the Hertz rental people said you can reach them on the 3rd floor. I went upstairs and waited another 45 minutes to be told that the person that was supposed to be at the counter was now available. I went back downstairs again to find that person was still not there. Finally he arrived, took my information, asked me if I wanted to have additional insurance and I told him no and that my insurance covers me for any issues with any vehicle that I drive. I asked if he needed proof of insurance coverage and he replied, "no." I waived the additional insurance. I was then asked to initial the collision waiver box but was then charged 27.19 dollars per day which was very misleading. This is very unprofessional business practice.

I called yesterday to modify my international booking from Medellin, Colombia to Quito, Ecuador, via Bogota. I spoke with a very nice representative named Paine (sp?). He was incredibly polite, concise, and helpful through the whole process. I needed time to think about making the reservation change, and he even agreed to give me 30 minutes to think about it, before calling me back to confirm the change. I don't think any representative has ever agreed to do that for me before. I was very impressed and happy. So much so I didn't hesitate to call back into CheapOair today to make another modification. Thanks Paine and CheapOair for making a difficult decision painless, and a complicated process easy.

Made a mistake and had to change a Thurs to Fri departure. Unbelievable! First, I got a real human being right away and she immediately fixed the problem and before I got off the phone, my email confirmation had been sent to me. With service like this, hard to see why you won't be No. 1 soon!

Your staff are friendly and helpful. Had a few problems which were ironed out by your staff. Happy with the service they provided.

THIS FLIGHT ENDED UP COSTING ME $10000 in rebooking fares. Had to do it directly with the airline. They did not actually have any available seats and booked us for 9PM instead of 9AM. They charged several extra costs. Like insurance, magazine subscriptions. etc.

Allegra was helpful with my itinerary, very smart and precise. She knew how to fix and schedule my tickets. I am so happy that I can take these vacations with my family. Thank you CheapOair. :)

Hi, I just want to thank you all for helping me out with changes I had to make with my flight booking. It was very fast, reasonable and accommodating.

It was a very nice experience dealing with Martha for my son's flight, she was more than helpful and knowledgeable. I will use CheapOair in the future for sure.

I booked a round-trip ticket from CheapOair on Feb. 28, 2016 from Washington Dulles to New Delhi. As per the marketing tagline of the website, I was offered the cheapest option to come back on August 10, 2016 to Washington DC from New Delhi with 2 stopovers in Munich and Geneva. My return flight details are as follows: Aug. 10th, 2016: Delhi to Munich (LH 0763) - Munich to Geneva (LH 5874) - Geneva to Washington DC (LH 9369). But little did I know in return, I will have to endure a nightmarish experience at the New Delhi airport.

Carlie took care of all my needs arranging the flights that I had to take in order to get to my destination.

The people I talked and chatted to were very helpful in helping reduce the price of the ticket I booked through CheapOair after I found that the price had decreased in price within 24 hours after booking. I look forward to continue using Cheapoair to book flights in the future.

You did not place my 90 yr old mother and I on the same flight!!! I requested this. Then you did not reimburse me when I had to change the flight! I will never use CheapO again!!! Rotten people!! Scam artist!!

Great deals and excellent travel specialist. CheapOair highly recommended for travel packages.

The calm and kind Sissi was my representative. She figured out the best flights for me to keep the credit of an existing flight to China, add on a connecting flight to and from Siem Reap, keeping layovers in China under 24 hours while also keeping the best rate. There were problems, some error glitch, but she got help and asked me to not worry about the silence as I waited. Choosing among complicated connections, she figured it out and made it work for me. I am grateful and already recommending CheapO to friends.

Horrible experience with CheapOair!! We paid $790 for two tickets which were labeled flexible tickets which nowhere on the website was it disclosed that this permits them to change your dates of travel without speaking with you which is what exactly happened to us. We chose a departure date and a return date (which both the agent and the manager stated they clearly saw) but then decided to change our flights to the day before and our return flight the next day (the original departure date) so when we went to check in that date we were made aware that a flight was missed and we should be checking in to fly home for later that night. Granted we are very new at this traveling game but when you select a date of travel I expected it to be the date our flight was booked for.

Original booked was handled flawlessly. Changed the dates and had a bit of a problem with the preferred seat not being transferable. Emailed CheapOair and they had Singapore Air contact me as I had to pay another $100. Singapore Air phoned me and the mission was accomplished. Thank you very much. Definitely will use CheapOair next time and refer my friends to your company.

I spoke to a agent and made my reservation. Shortly after, I found a flight for less and called CheapOair and they honored the fare for less and refunded my account. Thanks for the savings.

I am very frustrated that I have been double billed and must wait 3 to 5 days for the credit to be issued back to my card!!! I would expect the credit to have been put in immediately when I called your company to point your billing error. The ticket is for my son, Brenden **.

I was very pleased by the professionalism displayed by the customer service rep as he assisted me with my reservation. The agent took care of every detail and made sure that I understood all steps to avoid delays at the Airport.

It is my first time to write a review because of the terrible experience I had with people of Cheapoair. They are good if you are booking the flight but when you want to use your credit oh my!!! They are the WORST!!! They wanted you to pay more and will give you the worst itinerary... The whole day I was in my phone talking to different people of Cheapoair. Each of them have different answers but what is common to all of them is they wanted to get more money from you. They are not there to help you!!! WORST EXPERIENCE EVER. I JUST LOST $3200 FROM THEM. I book my flight last year and will expire on October 26, 2016. I cannot see anymore a chance to use it. So I suggest to just book your ticket direct to the airline!!! DO not use Cheapoair VERY CHEAP PEOPLE!!! I hope this will help...

Within minutes of my booking I put in the wrong arrival date so I went online and talked to Kathy and was told that I had to pay an extra $51.00 a ticket. I have used your service several times and I may not use you again. I am very disappointed with the way this was handled.

Great service from "Alicia" who really was intelligent, pleasant, knew her stuff, and set me up with a booking to my liking that also saved me money.

I booked 3 tickets and they made error on 2 tickets. They spell my sis' name wrong and put my son's first name as his last name, last name as his first. I call back to fix it and they couldn't. They listen the full recording and agree that the error was made from their end. More than half of the people working there have no clue what they are doing. I wait for callback and no one call. No one fixed any error. They stated that they fixed them but every time I call back I hear something new and someone more disrespectful. I told them I don't want their service and the person I spoke to started talking over me and telling me rules and regulations. I understand rules and regulations if I made the error, but they made error on 2 tickets. They should be paying out of their pocket not me. I don't want their service anymore.

All was done very well and I got my complete flight details on my email and was able to print it so I can take it to the airport. I will be able to print my boarding pass on my departing flight but will not be able to on my return flight as I have no access to a computer when I am in Canada.

I spoke with a rep named Chase. He was very helpful. He was very professional but also knew what I was trying to tell him I needed. He made sure I was given every possible discount and understood what he was telling me. I don't fly too often but when I do again I will go through CheapOair.

This is the fourth year that I bought airfare tickets to go to Europe through CheapOair. Never had problems. Your customer service is always very helpful and very patient through the process. Thanks for your help. I really appreciate.

I find very dishonest the game you guys play when dealing with customer's quotes. You lure customer a price structure and then you change the pricing in the middle of the transaction.

Great and easy way to fly... Very grateful.

They were very generous with holding my seat because my card declined and I appreciate that I'm still able to get my seats. Thank you.

Wonderful experience having to adjust a booking. Would use over and over.

I did called CheapOair customer service in regards of booking a flight. The representative was friendly and also had a good spelling skills. Very fast in her response and also helpful with extra information. Will recommend.

The agent who helped me was really focused on helping me save money but helped me keep the dates I wanted. He was patient and timely. I wish I remembered his name because he did such a great job!

I've been charged for two reservations $1,296 and $1,868 because I've been told that I can get a business class if paid some money and I'd like to refund the $1,868 and keep the other reservation. I've trying to contact customer support for two days and no response. Please help me out.

Change flight - Great assistance with itinerary change!

Booking flight/reservations - I had a good experience and very professional.

I wish I did not even give 1 star to them as they don't deserve any star. I book a flight from CheapOair and same flight I was getting 30% cheaper from other company whereas CheapOair assure me as best price guarantee. I call the customer service to ask them about how it is possible that I am getting big difference and that call is the worst mistake of my life. They did not provide me any help or any details or any other help. They just keep telling me send an email. They did not help, they did not refund, they did not provide any additional service for my 30% extra payment. So for me the company which can't stand on their writing words are the worst company and to never deal with. Strongly not recommended.

I had to cancel my flight due to my work schedule, starting early. I tried to re-schedule so I was only going for 3 days rather than 7 days. I was told by agent that I had to pay a mandatory fee of $190 plus a $400 additional fare fee!!! Tried to use it to go from San Jose California to San Diego and I was told I had to pay $425!!! That is a one hour flight. I am a very dissatisfied customer who will NEVER book through CheapOair. I travel very often and never did I experience the feeling, that basically the company stole my money because would not even honor the insurance I purchased for the trip.

I am real please with the help I got when doing my ticket. I have always been help with it. They were great.

We booked a trip and two weeks before our flight, it was canceled. We were told there was a flight the day before and the day after but the flight on our day was mysteriously canceled. We could not book it for the day before because we did not have accommodations. We could not book it for the day after because we would've missed our wedding that we had to go to. We canceled our flight and booked another. Because the flight was canceled, we were assured we would get a refund. I recorded the conversation with the representative where we were told that we would get a full refund within two business cycles. Our trip was approximately $860. Yesterday, my friend was refunded a total of $58. This airline is a scam! We are not the first people to have experienced this. Please DO NOT let this happen to your family.

Follow up was great after, one agent failed to call back as told. Next am after booking, agent assisted with husbands ticket and satisfied my problem.

I am very pleased with my experience. The gentleman that assisted me was very professional & courteous.

Thank you for excellent service. There was a tiny bit of confusion when my husband decided to change his plans and cancelled his trip. The message went to my e-mail that it needed to be confirmed within 3 hours, even though he had already taken care of it and completed the process. Small complaint for an otherwise great trip.

Change booked flights. The customer service representative was very knowledgeable and courteous.

Booked flights with Skyscanner and CheapOair came up. How stupid am I booking with a company with a name like that. I should know better. Cheap is not always good and to have it in their name makes me wonder why the directors could not think of a better name. Booked 3 flights and paid to be told on checking a hour or so later the outward flights were never booked even though I had email confirmation. Only the return flights were booked and it was a issue with the airline?? What good is a return flight without the outward or is this some sort of scam?

Good, efficient change for flights however time to talk to car rental department was over 5 minutes on phone waiting.

The service I received was awesome. The agent I was speaking with was very helpful and informative. I felt very comfortable with the whole booking. Can't wait to go see my kids, and grandbabies. Thank you so much.

Amazing and efficient customer service. Booking and changes handled with ease. Thank you.

I had the pleasure to be served by Wilfreda. What a polite patient young woman. She made my task of getting my flight figured out effortless. I was able to ask clarifying questions... She took her time to explain and then checked in to see if I understood. It was a pleasure to receive such good customer service. Thank you!

Thank you for helping me plan the biggest trip of my life. The TripAdvisor helped me soooo much and I truly appreciate it!!!

Still didn't get the corrected name booking email. And please always before booking/charging send email for names confirmation. As yesterday I booked a ticket from you by phone and for the name spelling mistake you charged me $24 more.

After booking a flight and calling back to cancel within the first 24 hours, I was sent an email confirming my cancellation. When I received my CC statement they had charged me and no refund was on their agenda when I called. They said I would have to use flight credit with Frontier with a $100 fine on each ticket. I checked booking time and cancellation email time. It was 24 hours and 7 minutes. My call took 40 minutes according to phone records and they put me on hold twice and waited to cancel it after the 24 hours was up. After sending information with proof to CheapOair they tried to pass me off to Frontier. Also I reserved a car and they charged me in ADVANCE which I have never experienced before with any online travel service. I have used them a lot in the last 5 years, and this isn't the first faux pas - but definitely the deal breaker. I will share on social media (all 3 I use) to spread the word - Cheaposevice!

I've been called twice about minute schedule changes which I must "confirm" and "accept." The last time I received a call, I checked my schedule and saw that it had NOT changed at all, yet I had to accept changes. I called customer assistance. One agent told me I had to speak with "schedule changes" and transferred me. The call simply terminated. So, I decided to call back again - this time to "schedule changes" which told me I had to speak with Customer Service! So, I called a third time, and had to explain the problem AGAIN.

Went to check my son in for his flight to be surprised with massive luggage fees. 60 for a carry on ONE WAY!!! This is crazy. I have done travel for 40 plus flights in recent history and have never had a charge for a carry on let alone $60.00!!! BE AWARE IT IS YOUR RESPONSIBILITY TO CHECK FOR ADDITIONAL BAGGAGE FEES!!! If you call customer service be prepared to have them just hang up on you, talk to a supervisor and it is your fault for not calling and checking... All I asked is if they can look into finding a way to clearly state there are a lot of additional fees like $60.00 for a carry on one way!!!

Very helpful to get me a good price and good seats. Thanks.

CheapOair representative was very helpful in re-booking my daughter's flight.

Person was much helpful, good price.

Always best possible routes for nonstops and least layovers and shortest flight time and best price.

I live in Dublin and fly to NY often to visit family. Booked flights with CheapOair - initially found them ok. 2 months later I realised I was landing in Washington Dulles and my next flight was from Reagan 3 hours later. Called up and spoke to customer care who basically said 'If you had a problem you should've called within 24 hours of booking'. When I was paying for my flight over the phone this was never discussed. I was then told it is possible I might miss my connecting flight and if I did they wouldn't honour my connecting flight or my return flight home. They could help change my flights but for an additional 1400 (my flights cost 1800). The agent had the cheek to ask "Can I help you with anything else?" Almost laughable as they had helped me with nothing.

Best ever experience in booking flights. I will certainly use your service in the future. Wish I would have known about you earlier.

I had to change my travel date. Customer service agent changed my travel date without informing me that changing date would mean cancelling my original booking and making a new booking. As a result my card was charged twice and it declined second time around. Now I am left with my first booking cancelled and my money still not released by CheapOair. My call is transferred from one agent to another who keeps explaining standard process and apologizing.

Ferdinand helped secure the flights and the seating and could NOT have been more professional, knowledgeable, timely than he already was. I give him a COMPLETE 5 star. He was warm and engaging, personable, yet completely professional and very timely. I really appreciate that. I would recommend him to anyone. This is not the first time I have used CHEAPOAIR and, should the actual flights/seating complete as well as the trip itinerary actually states it will, I will be really really happy. Thank you in advance.

In haste, my mother booked a trip yesterday to fly with CheapOair. She clicked all the buttons, sent her VISA info and today, when she reviewed the information realized an error had occurred. Instead of a one way flight from Cardiff Wales to Shannon Ireland which would be roughly $235 she has a return ticket for $1120! Yes she should have caught this error earlier but her life is complicated and when she realized the mistake I called the airlines. After many many many delays "please hold for 2 minutes" I was told nothing could be done. No money will be returned. It feels like a rip-off. Initially the customer service rep said she would need to pay a cancellation fee. Then after another "please hold for 2 minutes" he said nothing could be done. Doesn't seem fair.

Can not get someone to talk to. If I was that was ended by "what is your number" if I hang up on you. What a ripoff. All I can get is some foreigner that sends me to another foreigner. Here is my rating **. This is a big ripoff company. People with no knowledge. I was billed 2 times for a flight I will not take.

I had the worst booking experience ever. I was looking online for a flight and I saw phone only fare in CheapOair that $200 cheaper than the online one I saw in Expedia so I decided to call and get more information about it. I called and I told them about the dates and everything and the agent told me that flight is not available anymore, even though I can still see it when I refresh the page. They gave me another flight for around $100 more. And because I am already talking to the agent, I decided to book the flight. The agent got all of my information and told me to wait for the confirmation email. But when I got the confirmation email few hours after I saw that the agent got my ticket for another month (I asked for 31st of July and the agent booked for the 31st of August). After calling them back for few hours, I talked to another agent and they told me I need to pay more that $1000 if I want my ticket for the 31st because prices had changed!!!

Flying into Dallas - My experience was very detailed and helpful.

Booked a flight back in May so I would be assured of seat assignments. CheapOair allowed me to book everything. Then about 6 weeks later sent an email stating my seats were no longer confirmed. Contacted the airline and was told we had been bumped and there were no seats available on our flight. I contacted the customer service twice with no resolution. Asked for a refund due to misleading information and unethical business practice. Denied.

We have had a very unique experience well at least for us. My family and I are seasoned travelers and go home to Turkey often. We booked our flights on CheapOair this time (first time) and was very happy with the initial booking. Then there was coup in Turkey and a number of other things, we decided not to go. After (no joke) 6 hours on the phone with Delta and CheapOair we got our tickets canceled and Delta agreed to waive the $300 fee per person. Great. We had to use the credit before Feb. 10, 2017 so we decided to fly somewhere in the US while it was still summer.

All was good until I got to the end of my booking and found out the travel dates were not set but flexible. I needed to travel on the dates that I picked.

I realized I booked and bought tickets for the wrong dates for my vacation. UGH! When I called I was connected to a very nice man named Dirk who was very helpful in finding me the correct date and lucky the same times as needed. He was very pleasant and patient which was most appreciated. Thank you.

It started off good until we got the itinerary and it had the wrong return date that we needed. Called back, long story short, had to ask for a Supervisor and it seemed to be resolved after jumping thru to many hoops. Now, we attempt to use that card that was used for the payment, (THE NEXT DAY) and the transaction is DECLINED. We have been billed twice, the same day, for the same person for the correct return date. We had even discussed the really long layover with the agent and it was still entered for the wrong return day, the first time. We are very dissatisfied with our FIRST experience with your organization. But, if you've fixed the double charge on the card, THANK YOU for making me look like an IDIOT when I tried to use my card...

When I booked the flights yesterday I accidentally clicked on the wrong flight. I realized the mistake after I had paid for it. I called Derrick and he changed everything for me with no problems!! Very happy.

I had changed the dates of my trip but was still getting emails with the old flight info. When I called, the rep told me the new info was there but the prior rep didn't update it. He did so and sent a new booking confirmation.

This is the 4th or 5th time I have booked a San Diego trip with CheapOair and I have no complaints. Our last trip July 13 thru July 26, 2016 went smooth and in the middle of the trip a family emergency caused us to return 5 days early. CheapOair made the required changes so we could get home early and once again no complaints. Excellent customer service during a stressful time. I hope my purchase of the trip insurance will be worth the price we paid as I am now in the process of filling out the forms and if the Insurance company is as responsible as CheapOair things should work out OK. I would recommend CheapOair and I will continue to utilize them to book my trips.

So far I am satisfied with the exception of being charged baggage fees, when the agent who booked my trip told me everything was included. Can that call please be reviewed? If I am correct I expect a refund for two checked bags.

Agent changed my reservation name free of charge after I have made a mistake during reservation. Great service.

Booked a flight this February for Thanksgiving week to Houston, TX. I've never experienced a flight being changed so many times and getting from going to TX I had a nonstop flight. Now I have layovers to and from my destination. Every time CheapOair changed my flight I would deny it because the times were more inconvenient. I called customer service to speak to a representative which it wasn't a pleasant one and I just hung up. It's disappointing to book and get a representative to be nasty too. I WANT MY MONEY BACK!!! Lesson learned. Never again will I deal with this company again. Please retrain your customer service representatives. Next time I will book directly with airlines. (Disappointed Customer!)

I booked my flight with One Travel, an affiliate of CheapOAir and after confirmation the price indicated in USD not CDN as initially shown on the website. I called the 1-800 no. and got Arthur who then proceeded to transfer me to Frankie. After explaining to the agent Frankie the reason for my call, he proceed to tell not to act as a child and hung up on me. I was more than horrified. I then called CheapOAir's 1-877 no. and got their agent Eric who was very helpful and helped me purchase a ticket in CDN which ended up working to my advantage.

I had to change my flight due to a medical emergency and the agent was so helpful! He worked hard to get the cheapest flight at the departure date that I needed. I was very pleased with the service.

My son needed to be on the same round-trip flight as his friends. They had booked their trip previously and we were having a hard time finding the correct flight schedule online. We called directly and your customer service representative got my son on all of the same flights as his friends. As a parent, it was comforting to know he won't be by himself. Thank you.

Well be careful when you book with Cheapoair. They add extra charges without letting you know. The first was for $15.95 just to select a seat. Not a special seat, just a seat. Next they charged $53.00 service charge for booking through them. Either of these charges are shown on the website during booking. I guess the extra charges are to make up for the low airfares.

Excellent service while helping me to change returning flight. Thank you! Above all expectations.

Went to the website to find a flight for 2 people from BWI to Memphis TN. The flights presented was an exceptional value on American Airlines, but you had to call an agent for that price. I placed the call and was told that that flight and price was no longer available, but he could get me 2 tickets on Southwest for $740 total and this would include seat selection. That in itself should have sent up a "red flag" that something was fishy because I have flown Southwest numerous times and I know that they do not preassign seats, but I didn't question.

I called after I booked the flight because I realized I gave the incorrect birth year of one of the passengers. I did not know I would be charged $96 for this. This is unfair & I was not told ahead of time of this charge.

Agent very professional, very understandable, very helpful. Good service!!

Do not deal with this people. They have a handful of tricks to charge the hell out of you when booking with them for any change, adding people to the reservation, etc. Not recommended. Besides, and worst of all. My 12 year old daughter reservation was cancelled and she could not make her trip. We learned her trip was cancelled at the ticket counter yesterday in Houston. When I called them yesterday, they said they had an issue with the credit card and wanted to sell me another ticket. Can you believe this? They said they sent an email informing us but we never got it. Not worth it. The bad reviews here tell it all.

My problem had been resolved in timely manner. The agent was very polite and helpful.

The sales rep told me the tickets were to Milan and as it turns out they were to Bergamo. After at least 6 telephone call from Israel and numerous mails and messages, they "did me a favor" and called me at 3 am!!! Their reps don't tell the truth and promise things they don't give. There is no accountability there and absolutely no service. Asked to speak to my original rep or the manager... but nothing!

This will be the first and last time to CheapOair. I was charged $29.90 for seat enhancement without my approval. Agents was rude, no compassion with customer - all they wanted is to sell! An agent saying I can't get seat assignment without their help, but I called Asiana, and it was taken care of right away. Agent, talking me out of my "travel insurance??!" I said I want to be insured, so that I will just add the seat enhancement! I'm so frustrated and disappointed!

Had really good service. Agent spent quite a bit of time with me with my booking and answering all questions. Was very courteous & helpful. Then I made an error when doing my seat assignment online & had to call back. Again the agent was very helpful. Took his time with me in getting corrected and crediting account. I will probably use CheapOair again if need be. Used because another person I know uses them. Very satisfied.

I like your efficient staff BUT because of my hearing-understanding problem with your male staff it is much easier when I have the female staff to work with BUT only because I can understand them easier through my old ears! I DO RECOMMEND your COMPANY to FRIENDS. Really am impressed with your new advertising efforts on FOX!

Booking and then rebooking my flights. Always respectful and pleasant when helping me.

My CheapOAir experience was very good. Delta Airlines had equipment failure and caused us to be late at our destination on our first day. On our return flight an accident at a service station caused us to miss our flight and CheapOair advised us as to how to use our travel insurance.

I had a great experience booking my flight. It was easy and had very friendly, knowledgeable, good English speaking help.

The lady that booked my tickets was very courteous and helpful. We have not received our tickets as of yet though.

** you and your website. Always giving wrong information about fees, prices and cancellations. Train your staff to say same things to customer. Got ticket from Seoul to Bishkek last winter and couldn't go. Didn't get any cancellations, even taxes. The flight did cost over 1000$, nothing I got back! Called and complained to your office in US and India. Nothing has been done. Now my fiance booked flight through this site. Guess, what has happened. Your consultant said over the phone that cancellation of just a booking would cost 30 dollars. He did cancel booking, but you charged 64$ instead of said 30$. ** you in the ass and whole of your company. You are the worst.

Provided excellent service and went above and beyond to find just the right flights and rental car arrangements.

The absolute worst company to deal with. They take your money and blame the airline and won't deal with their customers. They have no extension numbers, one person tells you one thing another, another thing. I travel 3-4 times a year and for the first time decided to book with them and it was one of the worst decisions I've ever made. My outbound flight was cancelled because I did not take the entire inbound flight due to a family emergency even though I informed them as well as the airline. ABSOLUTE WORST COMPANY TO BOOK WITH. THEY ARE SO UNPROFESSIONAL AND RUDE AND FULL OF LIES. Such a rip off. DO NOT BOOK WITH THEM. I'd rather pay an extra couple hundred of dollars than deal with them. I literally called 50+ times, was on hold for over an hour (no exaggeration) and still they did absolutely nothing for me and told me I had to pay for a whole new ticket and pay over $2000. RIDICULOUS.

This is the first time I book my ticket thru CheapOair. I am very please for their patience, sorry my spelling not good. I am very recommended their good job.

Considering that I'm not very computer smart it went very well. Was too sure at times what prompts to do but I think I succeeded booking my journey. Your reps on the phone are very courtesy and helpful.

I booked a flight to Germany with CheapOair. I received an email with the flight details, and clicked on the link for seat assignments in that email. The page I got to showed a few unassigned seats. I clicked on one, then suddenly saw my ticket price increase by $107.77! Looking more carefully I noticed that the seat I selected was an "XL seat" which comes at an extra charge. Without any confirmation CheapOair charged me the $107.77 without a way to revert that seat assignment.

Wish booking over phone could give discount codes when received but deleted from email. Otherwise, excellent service.

I bought 4 two-ways tickets to fly from the US to Europe; the 4 return tickets were cancelled. I am entitled to most of the government and airport tax fees for the return leg of this trip on 4 tickets. The airline holds this money and will release it upon an email from CheapOair making the request on my behalf. CheapOair bought the tickets on my behalf (as mention on CheapOair terms and conditions web page). However after multiple phone conversations with CheapOair representatives, whom most agreed an email is not much to do and I should be getting MY money back, I have been unable to find resolution. I have been told to email the CheapOair billing department, which I did 3 times already. Unfortunately, the billing department does not seem to respond EVER. I have been advise now to find a class action against CheapOair. Do you have any advice on how to resolve this issue of getting CheapOair to send ONE email on my behalf?

Getting airfare to Lima, Peru was easy and was handled very well. I would recommended them to anyone that was traveling by air to any place.

The name of the company says it all. They are like a cars salesman. You are better off booking through the original aircraft company. At least you can change flight times with no hassle or extra money. Insurance is written on toilet paper for all it's good for. Can't believe the good reviews on here. Suspicious to me.

Initial booking online was straightforward, quick and cheap. I needed to change my tickets and was not expecting it to be easy, however, I was most pleasantly surprised. Quick phone pick up both times I called - no long waits! First call was to get general information and second call was to make the actual change. Both agents were extremely helpful in searching best options and pricing and very clear in their delivery of information. The process was fast and completed via email while still on the phone. Changed, paid and confirmation in hand in speedy time. Very impressive and I will definitely use site again and recommend to others. Thanks again!

I had purchased a round trip ticket to Miami and back to DC. When I received the confirmation number, I found the return through BWI, Maryland different from what I planned. I called the CheapOair number and one very kind, helpful lady helped me to keep my return to DC airport. It took her only five minutes to solve my problem. Many thanks to that lady.

I needed to amend my flight back from LA to CLE and found I had to book a different ticket with a different airline in order to keep the return affordable. CheapO helped me do this without a problem except one glaring one: I was NOT advised that on SPIRIT AIRLINE one has to pay for all bags and absolutely ahead of time in order to have the total fare remain reasonable. Not until I am at the gate on the second leg from Las Vegas to CLE am I made aware -- I PAY THRU THE NOSE in order to get home. AWFUL!! Not sure I will use CheapO again and certainly not SPIRIT!

I'm very disappointed with CheapOair's insurance policy. When I purchased my travel insurance I asked the representative if it would be cover under the policy to change or cancel my flight, and he encouraged me to get the insurance being that my work schedule is crazy and might need to cancel my flight. A week before my flight I call customer service to change my flight and of course the woman tells me that I will be charged a $140 airline fee and another fee and pay the difference between the tickets. I asked her what the point of the insurance was and she simply says "for emergencies". While the site offers great deals, be careful with the travel insurance. I am extremely frustrated and feel like I was fooled. At the end of the day I had to cancel my flight and book another flight through a different travel site. This all costed me way more and would of less of a hassle and money if I just used a more reliable company.

I had bought a ticket with a 6 hours layover when I happened to find another one with only 2.5 hours layover in Paris. I called CheapOair and the matter was resolved easily and with a very nice representative.

Service that I received was great. I am really happy with it. Thanks.

Had a great experience booking my flight for my mom and me and I got it at a great price! Will tell all of my friends and family. The lady I spoke to was very helpful and did a great job. I wish I wrote her name down. Made the whole experience very easy and she was very patient and answered all of my questions.

I entered in my date of departure and airport. The first price was within my budget. I entered all my charge information as per instructed. The congratulation/confirmation page, however, showed a different date of departure AND a different departure airport than what I had requested. So I called and spoke to an agent who spoke fast and with and accent. I had to have him repeat what he was saying. He booked another flight, double the price and then I discovered he had the departure city wrong AGAIN! It will take 7-14 business days for my refund! I will be avoiding CheapOair in the future and will advise my friends to do likewise.

Loved talking with the man that booked our flight! He was a hoot!!! We will be using you all again.

Davio is the BEST agent I have ever dealt with.

Look to book a flight to Sacramento Ca, I saw a fare for 347.00 one way. Went to book it and it change to 585.00. I call and was told that I should have book it. I said that I try to do that and he said that it was the only seat, but could book me for 855.00. One way. I said, "Are you out of your mind." Also you are calling overseas. I just call the airline and was able to get a flight for 410.00.

In the rare occasion you have no issues, but rare, perhaps a decent experience. If, however, if you questions, problems or any sort, you will be sorry you wasted your time and money. Rep gave me wrong information regarding passport/visa for travel booking. Finally was able to resolve after months and confirmed a refund (which I forwarded and also spoke about) for change ticket fare. I have the email, which doesn't state any expirations. I tried to re-book within the year and they flat out refused to refund anything. Buyer beware and don't use these fools. NEVER AGAIN!

I booked my ticket with an agent on 7/15/2016. It was for 4 members of my family. The agent did 2 separate booking. One booking cost $368.20 and the other one $438.20. A difference of $70.00. I was assured that after the agent spoke to his supervisor about the price difference, he was going to call me the next day, and made me believe that the lower price will be take in effect. The agent never call me and when I called the next day, it was a different agent that told me that my flights were booked. I am asking for the difference of $70.00. Since we are traveling together, I do not see any reason why we should have different prices. We are flying back on August 20, our ticket cost the same price. Thank you for your understanding.

DO NOT DEAL WITH THEM, BOOK DIRECTLY WITH AIRLINE. They will never accept responsibility for their mistakes because they are not big enough to be able to afford it. ANY changes, whether due to yours or their mistake will cost you hundreds of dollars. Long story short, they tried to ask us for $350 extra (for a fully paid flight) after their own technical difficulty which caused the flight to be canceled. Details below:

To change 1 flight 3 days cost almost as much as the ticket even though the ticket was insured.

These people are crooks of the worst kind. I purchased insurance for a flight I had to cancel that was actually invalid. When trying to book a new flight, I was on hold for an eternity and finally gave up prior to booking my flight. The representatives are all Indians who can barely speak English and don't understand 50% of what you tell them. This site advertises low fares to suck people in and then doesn't deliver. Whatever you do, don't book your flights from CheapOair.

Booked a trip from Vegas to Austin, they charged my card and gave me the WRONG flights, they booked me backwards, called them number of times finally when I got on hold with them after 30 mins of waiting on the phone they told me that they will correct it and they didn't. I had to contact my bank to reverse the charge since the trip is all WRONG. They just want to give me a quarter of my money back not knowing why, it was their mistake and not mine. They booked me from Austin to Vegas even when I called right away after I saw the email with the WRONG itinerary!!! These people are the worst people to book flights, please don't use them. They will take your money away!!!

I was completely satisfied with the service I received during my phone call to book my trip. This is the 3rd time in 5 years I have used CheapOair and have had great service all 3 times. I recommend them to all of my friends and family. It is so nice in this age of online bookings to be able to call and get a person to help with the details. Keep up the good work!

I had an excellent experience with the individual who booked my flight. I had to change several aspects as we went along and I felt like the representative that handles my case was very patient and sensitive to my needs. I really appreciate his efforts and I would recommend him to anyone. My overall experience with CheapOair is excellent above average. I talked about you guys a lot to family and friends.

The couple of times that I have booked through CheapOair has been a very pleasant experience. Agents have been extremely friendly and accommodating. That being said, this time - however - the agent left me on 'almost' terminal hold (at least it seemed like that, it was a pretty lengthy time) before he came back after booking my flight. Other than that, I am very happy working with you.

Company found the best fare for my choices of day and time. Service was prompt and friendly.

I had a good experience this time with the representative who helped me change my itinerary. She listened carefully to what I need and asked very good questions and came back with results and asked if that works for me and confirmed with me that this is exactly what I need. She even hinted about something that I didn't notice and helped me out with it.

This is the very first time I have booked with CheapOair and I must say that all the men I spoke to were wonderful to me, very helpful. I would tell any one of my friends to book with your company. It was a pleasure doing my booking with your company.

The Company cheapoair.com, AKA "Fareportal Inc." offers insurance policies to customers that are exploitative, and abusive. My wife and I needed to cancel a flight to Italy for two reasons: she was in the hospital for a hernia, and also because of issues with the Department of Immigration. She was then becoming a citizen. We purchased cheapoair.com's travel insurance. They would only allow us to alter the date of the flight, but we could not cancel. We were going to Italy for work, however, we missed the convention due to the aforementioned issues. The company sent us through loops and forced us to go back and forth between the airline, insurance and the company who we purchased the ticket from (https://www.cheapoair.com/).

I booked a flight using CheapOair for a family vacation. I ran into an issue online and called customer support to help with booking. I was charged extra money to be able to select my seats so my husband, myself and our 3-year-old child can seat together. I was OK with that since sitting together on all the flights was important to us. Customer support rep ended up charging me over 150 dollars for seat assignment. On the day of our trip I tried to check in and it showed me that all 3 of us were sitting on opposite ends of the airplane on EVERY SINGLE FLIGHT, including the 3-year-old whose seat was nowhere near me or my husband. Thankfully the agent was able to make it happen so at least one of us was sitting with our son. I am completely outraged that I was charged so much money for something that the company didn't deliver. I will NEVER book with CheapOair again. They are liars.

This was a great experience! I had a flight to Cleveland but it would not arrive until midnight. I needed to get there before 4:00. Your agent helped me find a flight that got me there on time and was much less expensive. I don't fly much so I had to ask a lot of question. The agent was patience, polite and professional at all times. The attitude of your agent plus the savings on the flight has made me speak of you in glowing terms to my friends and family. I will definitely use CheapOair for all my future flights. Great job!!!

Natasha was helpful, professional and saved us some $s.

Had a great experience and will continue to use this service.

I have worst experiences with them so far. I looked over prices online then called in order to book flight. Reps lied to me saying that online info is not updated and they have access to more recent info that shows the flight is almost full and the price is higher too. This is when I am looking at the web while talking to them. SO they charged me more than online price. However when I searched again the flight had plenty of room and the price was less and I could easily book for another family members.

After trying to find a very specific flight, I was disallowed from purchasing based on seat availability. A customer support specialist (Harmony) called me and was able to find me a useful flight. I then made a mistake and was again aided by someone (Augustus) and found my perfect flight. This level of support is difficult to find. I remain appreciative.

Called numerous times for a refund on a paid seat. First I was told to call the airline that I will be using to travel, I called the airline and they said the purchase was made on CheapOair so the refund will come from them. I called back to get a refund and was given a number to call by a cheapoair agent. The number goes straight to a cell phone voicemail. I called back a 3rd time and Anthony at CheapOair said we will have to put in a request with the airline and see if it gets approved. I called the airline only to find out they don't deny or approve seating refunds but they stated of the purchase was made on their website they will refund it immediately but because the transaction was made on cheapoair there was nothing they could do.

Fine, professional Agent... Knowledgeable and very helpful.

This is regarding booking made on March 22, 2016 for a return flight on September 4th 2016. The return flight had a connecting flight wait time of 4 hours and at the time I made the decision to purchase. Today, they send an email with a notice of change in the return flight to one with an 18 hour connecting flight time. In the email they ask for a confirmation that you accept the changes however they also make it sound like it's your only option or else I would risk losing the whole value of the ticket! CheapOair when contacted say that this is not their fault. Really? I agreed to pay CheapOair money based on a certain itinerary they promised. Then they turned around and made changes and say I have no other option?

This is regarding booking made on May 11th 2016 for a return flight on September 6th 2016. The return flight had a connecting flight wait time of 4 hours and the the time I made the decision to purchase. Today, they send an email with a notice of change in the return flight to one with an 18 hour connecting flight time. In the email they ask for a confirmation that you accept then changes however they also make it sound like it's your only option or else I would risk losing the whole value of the ticket!

Your customer service was excellent. One thing which I noticed was that when I contacted, the price of the ticket was $105.00, but during booking it went up to $129.00 per ticket and had to pay $48.00 more on the two tickets.

I have had a paid booking through CheapOair for approx 6 months. In that time I have had approx 5 or 6 small schedule changes of 10 or 20 mins until the last one which I received 10 days from travel. My complaint and comments about Cheapoair are as follows.

I recently booked a flight from Maine to Ft Lauderdale with CheapOair.com. Something came up and had to change my return date. The man who I dealt with from customer service was very unhelpful. They wanted over $600 for a 1-way flight from Ft Lauderdale back to Maine - one way! My round trip was that much! I instead just booked my own return through someone else for $425 and took a loss on this flight. I travel a lot and will never use them again.

Renewed my passport for the flight on the 13th of July, but due to Canada Post problems my passport won't be in on time. So I purchased the travel protection plan before knowing so and it didn't cover anything like it advertises. So they offered me $50 to cancel with a credit of $264 but when I go to use the credit it's still a $200 rebooking fee. So what's the point? So I called one last time at headquarters in NY and they told me all flights are non-refundable... So what's the point of the Travel protection plan? Plus they made me purchase another Travel insurance saying it would get my money back which it didn't... So I called the BBB due to my runaround with CheapOair for false advertising and lack of assistance and scamming me with no options to get the flight swapped or money back. I highly Recommend looking for other flight companies that work with their clientele fairly.

When I tried to book a trip I found out the ticket was already sold. They were very helpful with finding another flight for me for only $80.00 more. Will use again because they have the best prices!

In Nov I was looking for a flight and saw a very reason price on CheapOair but was only available by phone. I called and talked to a person who hardly could speak English. He booked a flight even though I had doubts that the time between the national and international flights was sufficient. But he gave me no other option and pressured me into purchasing this flight. Later that same day I talked to friends and they agreed with me that an hour between flights was not enough time. I called CheapOair within 24 hrs. Asked to speak with the same person, whom I had asked his name, and was told that this person was not available. And that there would be a charge for changing my flight. This second person was helpful and better informed. I complained about having to pay the fee for changing my flight, for I feel it was not my fault, and was told it was policy.

After initially picking the wrong date for **, Anna helped us out perfectly well and efficiently by phone making the needed changes. Great help, and it couldn't have been done more effectively. Just a pity of the extra fees as we contacted you within a few hours. Still a good job!

Service was great, the price for a round trip ticket was beyond belief. My only problem was that I had to book twice for whatever reason and each time my first name was misspelled although I phonetically spelled it more than once. So where is the attention to detail there, will this affect at boarding? Not sure. Hopefully because the last name is spelled correctly. Maybe I won't get hassled?

My mother lives in another country and gave me two days notice to be there for surgery. We scoured the internet comparing prices and decided to book with Cheapoair. After booking I needed to stay an extra 2 days and for a small change fee Cheapoair were so helpful. They found flights for me and locked everything in. 4 weeks later I needed to return again and I could not find anything reasonable online. I almost purchased a flight but the price went up right before I clicked. Cheapoair called ME 5 minutes later to find flights in my budget. I had to change the dates a bit, but they worked. I have never ever heard of a website spontaneously calling a customer to assist with booking and pricing. Cheapoair is one of a kind. Highly recommend.

Bisalia was extremely knowledgeable and helpful. However, the price seemed to fluctuate as we spoke. Fortunately, Bisalia and I were able to arrive at a common understanding.

This is a very reliable agency, has a great customer service. You can reach them at any time by phone or online chat or even by email. I have experienced it when me and my family had already booked a flight and at the last moment one of us couldn't go in the same date and I contacted them and they arranged to change the ticket for a later date and yesterday, there was a mistake with one of the passenger's gender. I just made 1 phone call and in less than 3 minutes everything was arranged.

Mark was the second person I had called, thinking I was calling a different company than CheapOair, as the fellow I got at the CheapOair site was not very good. I also could not understand him very well. When I called the number on a different website, Mark answered. He was extremely helpful, very patient and ended up helping me make our tickets as well as my sister and brother-in-law's tickets. He followed up with a call this morning to see if we wanted to make any changes.

Twice now have had issues. Once got left at the airport without ticket. Second time charged me three times with international fees which came to about 270$ and no one can answer me. Put down a 31 hours flight as 19 hours. Left me waiting in international airports for hours. Seriously the worst.

We purchased travel tickets back in February for May. The price seemed right. During the course of three months itinerary was changed twice which was very annoying because the trip was multi city and everything got messed up. After the first part of the trip was completed they cancelled one of the tickets of the second half and refused to refund. Very rude guy told me that I can cancel the entire half of the trip and I can get reimbursed. When I told him that it is very expensive to buy last minute ticket on international travel he said it was not his business. He cancelled one of the tickets and we had to purchase second ticket ourselves having already paid for it twice. After all he cancelled the other tickets because he was angry with me that I could not make up my mind.

Everything was fine in booking my flight to Chicago.

A gentleman was very patient with me and helped me get the dates I needed for my flights then he passed me off to a woman who worked with me to get a motel in the area I wanted. Your staff members were awesome. Thank you.

Took care of getting my reservation made and was very professional and helpful.

I paid extra for Premium Economy on all five flights. However, when I tried to make seat selections, I was advised by the carrier that the only flights having premium economy were the two transatlantic legs. Your agent advised that the seat selections probably won't be available for a couple more months. Don't understand this since I was able to do this on the two transatlantics. If I can't get premium economy seats on the three short flights, I want a refund of the amount paid for this on these flights.

I've now booked twice through CheapOair, first hesitantly because the name didn't exactly inspire confidence. But I have had flawless service both times, including easy communication access, useful suggestions and with their toll-free international number was able to lower the price on my latest booking beyond what is offered online. They send far more frequent promo offers than I would like, but I'm perfectly capable of deleting, and when I need what they're offering, I'm very glad I received it.

As I requested on the person who did my reservation, I was promised that I will get the requested billing and invoice within 3 hours but sad to say, days has passed and I never received it.

I bought the ticket through the CheapOair.com, and I realize I did not add my middle name. Hence I talked with the Customer Service, and there are no way to change the name on the issued ticket even I still have 7 days left. The only way is to cancel the current airplane ticket and buy it one more time. Finally they charge me the penalty $250 for the CheapOair Policy, plus additional Charge for the 250 for cancellation fees from airline. Therefore eventually I lost $500 to add only my middle name. What the hell service is? I never use CheapOair.

My experience with CheapOair has been horrible. My wife received a call almost a month ago informing us that our flights have been canceled. We have been calling CheapOair every 4 days asking how we can get a refund for these canceled flights. The answers have been the same: "Please call back in 2-4 days". There have been multiple times where we were put on hold then hung up on. This has been the worst experience with any 3rd party flight booking site I have ever had. My hope is to make customers aware of my experience in hopes that this never happens to anyone else.

I had a hard time understanding the young man to start, but it got better. Very mannerly and helpful. Thank you.

I have dealt with CheapOair twice now and have been very pleased.

I'm very satisfied with the services I received from CheapOair and the attention of all the agencies. They help me. Thanks.

I booked my vacation five days ago. I received an email today saying that my card was declined. I have more than enough money to cover charges. I'm on my third transfer to say why my card was declined 5 days after purchase. I'm 30 mins on hold so far. It's a last minute trip and I am very stressed out. Not worth the $50 bucks I saved. Never again.

Flight and hotel - Everyone was very nice and got me thru this crazy experience.

I am disappointed that you charged me an additional $25 for changing my flight with the 24 hours purchase. I frankly did not realized the departure airport was changed. My original airport of departure was Heathrow. I have bought few trips from you guys and believe I should have not been charge an extra $25. Other than that the service was fine but the agent should have mentioned to me about the extra charge.

Helped me much including talking to the airline regarding the penalty.

Since half of February I am trying to receive a refund of 920 USD per person (4 persons so 3680 USD) for a flight that was cancelled. Every time they are saying that is take two rounds of billing, however nothing is coming. When this company needs to pay, they don't show up at all. I would recommend using other companies. It is more expensive than other companies and they really just let you go. Very disappointing.

June 1, 2016, CheapOair confirmed that a refund will be made to my account in 7-14 business days. I have been calling their Billing dept to see why they are so slow in making a refund and so fast to charge my account! 36 days passed now and I am still calling the Billing department to hear that it would be done soon! I am done with CheapOair!

I have used CheapOair for at least six trips over the past several years and four within the past year alone. Very rarely have I been so pleased by a service that I felt compelled to comment. Wherever I have travelled overseas, without fail I received updates on flight status and airport advisories on my phone. Whenever I have had a problem with booking a flight, I have received very patient, courteous and competent help from customer service agents by phone. I could not be better served. Thank you!!!

I called and the customer service was great. They were attentive and really interested in helping me. I am very impressed with this service and I recommend this service to anyone.

Flight from Williston and to Manila Philippines - Everything worked out OK. Thank you

Extremely disappointed about their custom specialist service. It's a joke!!! You paid more and got worst. I purchased online couple times and had good experience. But if you need to deal with custom specialist/agent then your nightmare begin. I had an option to cancel the reservation but got little money back. I been convinced to pay more $1360 plus to postpone our flight date and keep about same layover time. Also able to claim with the insurance (travel plane ticket) to get some money back.

Your correspondence is coming through to Shelby **, one of the other passengers though I did the booking and am paying the bill. Otherwise an excellent experience.

Flight changes - The customer service was excellent. I had a few dumb questions and she was patient with me throughout the process.

I thought I had set up the flight through my account, but hadn't. Now the only way I can access the flight is to click from email because the general website asks me to set up an account and then doesn't let me access to my itinerary. It keeps asking me to create an account but does not allow me to link it to my account. It would be nice if my account allowed me to search for the booking number and then ask if I want it added to my account.

On June 28 I booked a flight thru you on Frontier and on June 30 was notified it was cancelled per an email. I called and was told that my credit card would not accept the charges. This was not true: the credit card told me there were no charges put thru by CHEAPOAIR on that date. I needed to get my flight out to Chicago anytime before July 3rd to the 5th so I was flexible when we discussed my options for rebooking and she gave me some horrible times but that was the only reasonable fares which was already $150 more. I booked it and then got home to my computer within 10 minutes and saw that the fares I wanted was still available the original price but with a return a day earlier which I told her was an option originally. I immediately called CheapOair and was transferred 4 times and waited 20 minutes until I had some help.

After spending A LOT of time looking for a great rate, I found one on CheapOAir... After entering the passenger info and cell phone contact number, the computer told me "session timed out". So I refreshed and found that "4 tickets are STILL available at this price"! I click "purchase" within seconds of the last refresh and then the site told me the price had gone up and tickets were now going to be $200 more each!!! The total had been around $1000 and was now around $1600!!! I said forget that and in the meantime the company was calling on the cell phone to try to get us a deal... That was the biggest scam ever! I was furious.

If you sell your company as a "travel agency", I expected you will give me support as any travel agency. However, even though I bought the travel insurance thru you, when there was a problem, your agent said you are only "brokers" of products and that CheapOair was not responsible for helping me out with that issue. If I had bought my ticket thru a regular travel agent, they would have made all the calls to help me out.

I am writing this first of all to ensure other passengers who are travelling with family don't face the same problem. I booked 4 tickets in Virgin America and made a payment with selected seats and the invoice showed me a bill of 909.$ CA. Later I found I was charged twice from my credit card, first for 834 and then for 123 which sums up to total of 838 which is roughly over 28$ over my invoice stated bill.

I am new to CheapOAir. Perhaps this is routine at CheapOAir but it is uncommon in the marketplace. I messed up my reservations for three flights; totally my fault. I called to get it fixed and Ronnie spent about a half hour with me to fix my mistakes. No cost to me! Completely rebooked all my flights (this time for the right days). I grade this spectacular customer service. Top marks!

The agent who dealt with me was very courteous and nice. I will recommend my friends to this site. Thanks again. Not very often you find people take one best interest at heart. I think his name begins with C. He has a heart of gold. Keep up the good works.

Jasper listened to my problems and 'went to bat' so to speak and REALLY fixed me up and saved me a lot of problems. Keep him and I will use you folks again. Yea Team!!!

The good: The flight was on time other than the weather-related delay on the return from Vegas. The staff did a nice job overall. The bad: Seats were uncomfortable, especially for a 4 hour+ flight. In the process of paying extra for my carry-on bag I was not given a receipt in either occasion. I would fly Frontier again weighing all of the above.

More than 30 days prior to flight I contacted the company to adjust the departure date only for my ticket and my husband. The individual on the line representing your firm spoke very choppy English but he made it clear to me the cost to make this change would be $400.00. I plan to contact the airline direct in order to make this known and hopefully to change our departure date w/o incurring this excessive fee.

Excellent experience with customer service.

Vincent was very nice, courteous. Well versed in tracking a flight that would work for us. He was on point!

On June 25th I booked three flights to Boston for Nov. 2. The agent I dealt with told me my total with fees, taxes and insurance would be $1,089. He did not say which currency so I thought that would be that amount that came off my VISA. Today I received my VISA bill and see that it was converted to American dollars which makes a total of $14,63.74. I tried to cancel these bookings but was told it had to be done within 24 hours. I didn't know until today that I needed to cancel. Had he told me that when I got my VISA bill it would be in American funds, I would not have made the reservations.

I am very pleased so far with what I have seen. From the time I contacted CheapOair, to the time my booking confirmation appeared finished on my computer. All the information I would ever need is in front of me. Wow!!! Great job!!

Great team efforts and support by riyatravels.ca Team for making my journey successful.

Your staff was wonderful. Burton and one other guy told me not to worry... I was going to cancel but Burton took over and told me "I will take care of you and your kids..." Impressive.

I recently used Cheapoair and it will be the last. Every time I called them, I was on hold for at least 20 minutes each time. You're almost guaranteed to speak with someone in India that is almost impossible to understand. I called the corporate number and after 20 minutes was transferred by someone with an Indian accent to their supervisor that had an Indian accent where I waited another 10 minutes. I spent 5 minutes with each of them trying to explain that I just wanted to make a formal complaint. They kept asking me my booking number. When the supervisor finally figured out what I wanted, he referred me to the website (what would have done without him). And if you make a mistake, forget about it. They'll definitely make sure you pay for it. I refuse to do business with companies that outsource as much as possible.

The rep was very reassuring as far as flight availability and finalizing the flight. She looked at multiple options patiently for me prior to deciding which flight.

CheapOair ESPECIALLY deceived us. In my 45 years of travel, I have NEVER heard of a more awful experience because of that company. American Airlines didn't help either. Let's see what excuse you have at CheapO: booking # ** for my daughter in law Fumiko **. BECAUSE OF THEM SHE MISSED HER LAX FLIGHT TO JAPAN AND HAD TO STAY OVERNIGHT IN L.A. Flights were supposed to be from SFO to Narita to Sapporo. OH... There was a teeny tiny "1" for the change of plane in L.A. A.A. even said, "Oh no she doesn't need to get off the flight". B.S. She did, but not in LAX, there was an added stop... in Orlando??? Before LAX? How sick is that? And for someone not an English speaker.