CheapOair Reviews

I was never informed that the tickets I was purchasing were nonrefundable. Also when I realized I needed the travel to start one day earlier I called and was told that I would have to pay an additional $405.00. I was also put on hold for over an hour. Since it was 11:30PM and I did not want to wake my husband I asked if I could call. And make the change the next day at the same cost. I was told that I could call the next day and the extra charge would be the same. The next day I called and told the representative I wanted to make changes for two tickets, mine and my husband. The representative first put me on hold for over an hour then my phone call was disconnected (I had asked for a supervisor). I called again and the representative put me again on hold for over an hour.

I've bought a ticket for a flight to Busan through Seoul. Then I realized that there was direct flight to Busan and I called agency to make a change my flight for direct flight to Busan. I was surprised how easy and fast it was made. Thank you!

I wish I could remember the gentleman's name. Whoever it was, he did an excellent job. Very informative, polite, and sociable. If you have some way to determine who he was, give him a raise. You need more people like that. Show you value your employees that do a wonderful job. Thanks!

We purchased our flight to Italy for $985 for both my husband and I. We noticed that they only charged $800 to our credit card and our confirmation said the tickets had not been issued. We called them and they said it was our bank holding the funds. We called the bank and they said the funds were released and it even showed up on credit card online. We called united and they said that CheapOAir hadn't paid them yet so our confirmation hadn't been ticketed. CheapOair kept telling us we had not paid them yet we had a confirmation email and our seats. 24 hours later we received a credit back to our account and no one told us. We called and they said that united would not accept the tickets. Meanwhile they tripled in price not allowing us to go on our trip. So they deliberately held our money and didn't pay united and made us miss out on our trip. They scammed us and I will tell everyone I know to never book through them.

Kept on delaying flight ticket booking. Booked international round-trip flight on November 14 but it was not booked even after 10 days. When called customer service representative, they kept on transferring calls to different departments and finally when asked to talk to supervisor, they dropped the call! I even called on November 22 and they assured me to book ticket within next 24 hours but it was just not done!! When my friends booked from other websites, the booking was confirmed within couple of hours but for me, booking through CheapOair took more than 10 days and the ticket is not booked yet. I am never again going to book through CheapOair!!

Cheapoair is the worst company that I have ever dealt with. I will never book a flight with them again. I recommend everyone to not deal with them. They are greedy; they manipulate their customers. I booked a flight with them through Air Canada without knowing that Canadians airline require a transit visa for transit trips. So, when I got to the airport they asked me about the visa. I told them I did not know about that. I called Cheapoair and they told me "you can't get your money back but we will save it for you as a credit." Now, I'm calling them to book new one but I discovered that I made a mistake when I typed my name. I tried to correct it but they refuse to help me. I told them how can I travel with an incorrect name? They said "we can't do anything for you."

The person belonged pre-Internet era, is still curious what is going on out there. So once in a while trying something new TO ME. So this time I decided to make reservations through online discount travel agents. It was quite learning experience until I could make actual reservations through CheapOair. After received confirmation from a company, suddenly I received a notice that reservation was cancelled "because my credit card was invalidated." So they claimed. I guess that they made careless mistake in unusual currency conversion (Japanese yen holder made reservations for British airline tickets with an American online travel agent!).

The representative was professional and pleasant. She was also patient and answered all my questions. Great employee. She also explained the cost of the plane ticket. Thank you to CheapOair in using Southwest airlines. For me they are the best airline to travel with. I have been a loyal customer of yours few several years.

Like to ask you one question, I make yesterday at 12. Tne booking and after 3 hours I see that I did book the first flight wrong. Now on our web page you offer cancellation for free in 4 hours, what I did, was I call the service Number from you and one agent helps me to change only the first flight. The flight back was perfect. He helps me and all is now ok. Now but when I received the new itinerary there is one charge of 50.00 US$ more. Why? If I have cancelled my flight complete it is for free, and now only for changing the first flight you charge me 50 US%.

Amelia was very polite and very helpful! I found a great price on Google Flights and was told to call a few travel websites. CheapOair was the least expensive. I usually check CheapOair and Google Travel, and they are usually very close. I prefer to use CheapOair because of their pricing and service!

Made a huge mistake in booking with CheapOair. It is cheap, and you get what you pay for. Wife had a serious accident. And we couldn't travel. CheapOair did nothing for us. Didn't care. It was a complete loss for us. It is better to go directly with a major airline, which in contrast accommodated us, and even changed our departure city for our return flight, allowed us to use miles, and gave us a voucher for one of our tickets. The major airline also employs agents in the USA, who speak understandable English, as opposed to CheapOair who uses offshore agents whom I couldn't understand. When I continued to request that the CheapOair agent repeat himself because I could not understand him, the agent was audibly frustrated and angry with me. I will never again book with CheapOair. Rude, unprofessional, and misleading.

My wife bought a ticket for her and my daughter. Unfortunately there was a death in the family and we had to pay $800 to change her ticket to earlier, and cancel my daughters. They said we had a $500 credit. When I went to use our $536 credit (5 days later) they doubled the prices that were available in the site that day and charged us both the same astronomical price and did not include the $536 credit! It was to attend a funeral so we had little choice. Two hours later I didn't get a receipt or flight schedules... Turns out the (call centers are in INDIA and English is terrible) but the incompetent person who took my order charged me $1800 for a finance charge and never ordered tickets. Our flight was the next day!!! It took 3 hours 6 phone calls to correct this.

The flight I booked was cheaper within 24 hours of booking, so according to their rules, I could request for a price guarantee because it was the same flight but cheaper... After contacting them 3 times within a matter of a few weeks, they finally said they would refund me the difference. A few weeks later still no refund, so I emailed them. No answer. I emailed them again, no answer. After the third time I was fed up them. Every time I contacted them through live chat they couldn't help and just said to contact them through email. I finally put in a dispute with my credit card company and a month later the collections department contacted me only because they owed money. Not even concerned that I didn't receive my refund. I told them over and over and sent them statements saying that I paid the full price of the flight and got a refund as a price adjustment. Not even a refund through them.

I didn't put my name according to passport. I called Customer Service. They helped me step by step with email confirmation. It's very nice. Excellent service. Finally, it shown up on my ticket exactly what I expect. They ask me few questions and I answer those.

The representative's supervisor was able to locate the flight I wanted. The change only cost a few dollars more. He made the adjustments without me having to start from scratch. The supervisor was patient, listened to what my distress was about, and took a 'let's fix it' approach.

On Oct/21/2016 I booked a 7n vacation package to Jamaica for my B-day. The trip included a non stop flight and one week stay at Azul Sensatori, all inclusive hotel, a 5 star new hotel with excellent rating. The total package price paid to CheapOair was $4220.91. Upon arrival to the hotel despite having the confirmation for our reservation the hotel told us that we don't have a reservation, and the hotel is solid booked for the week 11-05-16 through 11-12-16, which was the vacation week. Shocked but yet hopeful, my husband and I were still optimistic that it was a glitch! Contacted CheapOair and were told they're sorry for the inconvenience. The flight was red-eye and we arrived to the hotel at 9:00 am. For the next nine hours I was on the phone with customer service in INDIA trying to find a solution before ending up on the street in Jamaica.

Very nice guy. Took his time with me, as I wasn't sure what date I was traveling. This is my second time using your company. I actually tried a few different companies, but your price and service was the best. Everyday I tell someone about your service.

The agent who assisted me in this transaction is the most helpful one I have ever experienced with any company. This guy deserves a raise and at the very least recognition for his exceptional skills and professionalism. Wish I could remember his name.

Check airport to find if my flight is on time or not. Found that it was delayed 4 hours. Called CheapOair to get confirmation. All the customer service did was check the airline website. I told them that the site hasn't been update. But he insisted that it is correct. Didn't get any notification from cheapoair nor the airline. Called the airline. They told me that cheapoair never gave them contact info. This is very bad.

So far I have had good experience with CheapOair. I hope your points could be a little higher. The phones calls I made all went successful and the guys were professional. Hopefully I can gather enough points to use to for a ticket in the future.

The representative went out of his way... above and beyond to find a good connection with no stopovers & the price is reasonable! He was very friendly & never gave up even though I changed my mind several times. He offered me the airline protection plan which I was hesitant at the time but the next day I chose it.

Reynold from customer service was amazing. I booked a wrong flight time and destination. Reynold was able to find me a new flight for the right destination and time. He was very understanding and I am very grateful. He was comfortable to go out of his way to help me.

After booking a flight, I realized several hrs. later that I gave the helpful agent the WRONG return date!! When I called back the agent that took my call was SO VERY understanding. He re-booked it properly AND saved me $94! That's SERVICE!

Thanks for everything - looking forward to booking next trip with CheapOair, as well! I had to talk to someone, and he was there. I had a problem, he understood and fixed it. Gave me a new booking, just the one I wanted. Thanks!

Was told no earlier flight to DFW available, only to Love Field, but my computer screen showed there was one about 8 A.M. But took the later one because didn't want hassle over phone with foreign-sounding rep!!! They should view same page customer does to resolve disparities.

Searching for fares for a 'bucket list' trip in October and November of 2017 for a family cruise from Venice to Ft Lauderdale. Checked a million websites, prices and routes. Some that had unbelievable fares had horrible ratings. CheapOAir seemed to have very good fares and very good ratings from several sites. Purchased our tickets and hope that all goes well and a 5-star rating is achieved!

The agent that help me was very helpful, kind and knowledgeable. He really give his utmost care to the customer. He's truly a good customer service. As a customer service myself you should be able to give your customer the best experience ever. In that way they will talk about it to their friends and acquaintances... You're the best. Sorry forgot your name... Keep up the good work!!!

All preparations were done to my satisfaction in getting my flight tickets and insurance reserved. Aran the associate was very thorough in making these accommodations appropriately. I would highly recommend others to make reservations with you people. It was very quick and easy to have the help in order to make my trip so satisfying.

They are cheap third rated fakers. Try to cheat their customers by intentionally making mistake in your travel information and when you ask about it they put on hold for 45 mins and then they blame you for the mistake and they will charge you extra for fixing that. This is all very well planned and they have lot of other tricks as well. I have trying to register complaint wherever possibly I can. I have proof to prove myself and I will sort out this some day soon. And I can get any suggestion on how to bring this culprit down would be helpful.

Because of a computer glitch which told me I was getting a ticket for two people instead of one, I wasn't able to buy online and had to call into CheapOair and then the price went up from $352 to $376. That is unfair to the customer.

You should have live inventory access with correct pricing. Your end price is not the same as your web advertised price so it's disappointing to be told the price is higher than what is advertised. Quick processing and friendly rep. Knowledgeable.

I called CheapOair for a booking because I was unsure about ticketing for a third party. The agent was a terrific help. Her accent and enunciation were no problem at all...but the phone call was very difficult due to the dismal sound quality. Thin, tinny, garbled...the noise reduction chopping off the consonants of most words -- waves of distortion. But CheapOair...very good.

CheapOair is not right. They did not tell or talk about the luggage. CheapOair was too busy trying to sell me a ticket and didn't go into details about anything. The last time I flew, we were able to take on at least one luggage for free. I did think about it and then I clicked on the luggage and I did not see Spirit info nowhere. Get to the airport and then they tell me about the fee for luggage. I feel that is false advertising. I will not recommend, CheapOair nor Spirit Airlines to no one. They want to get your money. I need someone to call me concerning this matter! Thanks.

I selected a return date for the 29th of November but my selection brought up a December 3rd flight. This was very INCONVENIENT. Once I select my date that is the date I WANT. So I ended up getting a return flight on Dec 3rd. I called to reschedule return date. The service was wonderful. It took a long time for my call to be answered.

I was told that my dogs would fly for free if I carried them on and they fit under the seat. Not true. When I called the Delta Airlines today they told me 125 dollars for each dog. Both ways which comes to 500$ extra. Thank God I called to get the dimension for the pet carrier. I wouldn't have known till I have gotten to the airport!!!!

I reserved the wrong date and in one phone call that I made to them to correct the date that I had selected they took care of it with ease and pointed out that I had made a mistake in my reservation. They were great! And the price of the flight was very good.

I had booked what I thought was an 8:05 a.m. flight, but which turned out to be 8:05 p.m. The agent was very helpful in changing that reservation to an 8:30 a.m. flight. She was courteous and very business like.

My wife and I had to make an emergency trip to England for her mother. However our trip itself was interesting. You don't have to read it all if you don't want but at least read it if you are considering scheduling your trip through CheapOair (I know should have figured it out from the name) I would suggest reading it. Now understand this is all in my opinion and based on the facts we experienced. I booked 2 round trip tickets for my wife and I due to a family medical emergency in my wife's family in England. We booked with CheapOair to fly from San Francisco to Las Vegas then to Manchester England then returning through JFK. It was a round trip to return 11-15-16. We purchased travel insurance and baggage insurance for the entire trip.

Was struggling with various websites booking a trip for 2 to London UK. All sites (Airlines and Agencies) offered competitive fares until it came time to complete the purchase then the quoted fares jumped 50% or more. Was experiencing same with CheapOair but then a CheapOair agent took the initiative, seeing that I was having the same problems with their website, he called me, was most helpful and found the right competitive fare to fit my needs. Good job.

I used the on-line booking. The booking got messed up. Not my fault. Cheap-o-Air charged me over $200 to change my booking. Do yourself a favor. Use a different company. I have 2 phones going right now and have been on hold for 45 minutes. This is the worst customer service I have ever dealt with.

Dealing with CheapOair was the worst customer service experience I have ever had. I needed an update done to a booking that they kept telling me was up to the airline to do. The airline said because it was booked through CheapOair that I could not change the booking as it wasn't made with my email address. I was hung up on, call dropped out over eight times and not once did anyone ever call me back. I have left an email complaint asking for a call back, and contacted them via on-line chat and still no call back. I WOULD NEVER RECOMMEND OR USE THESE PEOPLE AGAIN. Additionally they will try to tell you that airfares are non-refundable, even when booking with airlines that have fully refundable tickets...

I did a multi city search on the website and found tickets to my destinations for a great price, but when I called, the young lady I spoke with couldn't grasp what I was trying to tell her! She kept giving me quotes for cities I wasn't traveling to or even close and she quoted me for $300 more than what I'd found. After 30 mins. of getting nowhere, I politely hung up with her and called back. I spoke with Jussie and he was amazing. In less than 15 mins. I had my tickets booked and they were the exact flights that I'd found online. Great guy. Great personality. Very knowledgeable. I even got my husband to use your website after my experience with Jussie!

Have been booking with CheapOair for over 5 years and now realize I was a fool. $150 fee for cancellation in addition to the airline penalty. Just go to Expedia even if the fare is $10 or $20 more, they have zero cancellation fee and 24 hour free cancellation on most bookings, use CheapOair for alternate flight suggestions and use Expedia to book.

Care was taken to not feel rushed so I felt confident options were researched and the best decision could be made without pressure, besides a few hours allowed to cancel. Thanks for valuable courteous help. It makes a difference to feel heard and have professional assistance.

Good customer service. However the representative forgot to tell me if we had to pay for bagging. I had to ask her if we have to pay for the bags. She did explain however that carry on bags are free. I don't know how much the airline will be charging me when I check in. I know that the representative weighs the baggage. Can someone elaborate.

Great service. Friendly, helpful, patient. Highly recommended. Changes made quickly with a very small charge. Callback was quick and everyone was on the same page. Services were explained in full and clearly. I was treated like someone important and made to feel like I was in charge.

Most helpful, patient, courteous and professional!! Would highly recommend! Helped to get a less expensive fare, with upgrades, than was listed online! Couldn't be happier with the results! Took my phone number when I was put on hold, just in case we got disconnected!

I did not like that $35 was added to flight change when change was made within 24 hours of the ticket purchase. Maybe I should have just made a free cancellation within 24 hours, then booked flight directly with Porter.

I was very disturbed to discover that I have paid a $90 fee to CheapOair that was not disclosed to me. The booking agent who I spoke to on the phone told me that the "fare" had gone up and that the "fare" was now $1499. Later, I looked at my booking on the airline's website, only to see that the actual fare was $1409. I think it is a very bad business practice to mislead your customers like this and I am quite upset about it. I will do my best to give your company negative online reviews unless some recompense is made to me. Thank you for your attention to this matter.

The first customer rep I spoke with was disappointed because he lied to me. He had me to believe I could just hold a ticket when he actually ticket me for the flight especially when I ask him to hold the flight. The second customer rep was nice and apologize for the first customer rep negligence and explain what really happened. So I confirm ticket and decided not to fight it. Didn't like my experience but satisfied.

I purchased tickets for 3 flights and 1 hotel. I made a mistake on one flight and CheapOair contacted me and fixed my mistake for me without charging me any additional fees. I would have never even known about the mistake and would have lost a whole day in Rome because of it. Then I had a question a few hours after 24 hours and they helped me anyway without punishing me. I LOVE CheapOair. I am so thankful to you all for being such nice, kind people who I believe genuinely care about my travel plans. Thank you so much!

I thought the person helping me was knowledgeable and had great customer service. Very meticulous. I would work with him again and tell of my great last minute service. I don't have much more to say. All was good.

ANSWER all questions, very helpful in giving me information about the reservation. Very professional. I would recommend this service to my family and friends. Will be looking forward to my next trip. Will definitely make reservations with you. Praying to have a great time.

I am displeased to find that your advertised prices are actually higher than those shown on the internet. An example when I paid for the flight from Grand Rapids GRR to San, Sn Diego you advertised $375.20. With a senior discount and the promo code 25 how can you explain my cost for $394.20?

The person take care so great, helpful and knows what I need to do and recommending for the insurance, and explain how good to purchase the insurance and what I will get for the benefit and make me buy more on insurance.

My booking agent was helpful and very professional. She answered all my questions and secured my flight quickly and courteously. She also advised me on how to redeem my travel points and provided me with the e-mail address to contact to start the process.

I was attempting to book the flight online and it was working well, but I was getting a double booking because I added my senior information and it was picking me up as a senior and as an adult. I was having a hard time backing out of the problem, so I called the 800 number was able to arrange for the flights at the same price and take advantage of a discount code. Because I will be traveling in January I added the insurance.

Cheapoair has resolved my complaint. Thanks very much.

Bought a ticket for $1200+ but was not able to go. I am supposed to get partial refund (at least 50%) but the idiot who's supposed to handle the refund doesn't know what credit is and I got charged an extra $800 to cancel out my $800 refund. They still refuse to acknowledge that they made a mistake and had to go through credit card dispute to try get my money back. Unfortunately, the bank also needs a simple yes and no reply from me (on top of the hours on the phone with them) to continue the refund. Eventually, the dispute time ran out and I am left with a bank "gesture of goodwill" of $250, a far cry from my rightful $800. AND NOTHING FROM CHEAPOAIR! DON'T USE THEIR SERVICE.

They went out of the way to book me airfare. I tried on line at other places and keep getting a decline notice after placing a order. I contacted the air carrier and the price was ridiculous compared to what it said on line. Then I tried CheapOair on line. Filled everything out, pushed the ok button. Same thing happened except this time it said price change from $480 to $1500. I said I'll try tomorrow. Then my phone rang and it was CheapOair wondering why I didn't place order. Their rep worked with me and couldn't understand why the rate changed even when he tried. Put me on hold a couple of times. Finally we got it to work somewhat if I came back one day early. I paid an extra $100 than what all the other sites said even there's but as much time and effort he put in I thought it was worth it. I was on the phone almost 45 minutes with him. Thank you CheapOair.

Nicko, an agent at CheapOair was exceptionally helpful, thorough and knowledgeable as he worked to correct a mistake I had made in the dates of flights. He presented a variety of options within the price points and flight times I had wanted. He found a non-stop flight which I had not seen and of course it was much better than my original. Nicko was patient and professional throughout the transaction. CheapOair delivered the products at a fair price and has great communications follow up via email. I highly recommend them.

I am very pleased with the efforts of the personnel to help me book my flights! The personnel tried to help me find the best pkg. for the best price and seats I desired and best times and dates. They were careful to have my phone # in case they needed to search and contact me.

First off I would like to say CheapOair does have to best prices for flights online. They make it easy and affordable to find good flights fast. I have used CheapOair a few times and have been completely satisfied, until I found unauthorized charges to my debit card! A friend of mine booked my flight with her card and I changed my flight for $40 on my card that I authorized over the phone which the conversation was recorded. A few days later found out they charged my card the whole amount without my authorization and wouldn't refund my card. I spoke to a supervisor who wasn't willing to help nor listen to the recordings from the conversation I had with customer service to allow $40 being charged. Very rude and unhelpful! My card was charged a total of $213.00. Instead of fixing the problem and correcting their customer service I was hung up on. This is very unprofessional and rude. BEWARE.

Excellent customer service. Thank you! I had to switch flights after it was booked and it was handled quite quickly. I wish there wasn't a few charged but, glad there was a flight that day. I changed the flight the very next day, less than 24 hours later. I feel you could have waived the fee to change the time but, happy nonetheless. I have been using this site a lot lately. Maybe a free flight is in my future.

No refund for partial use of the ticket. I just called the customer service for the refund of the partial use (round trip) ticket. I was not aware about this and I travelled so many times with this travel agency but this is the worst thing I have ever heard. They should refund something when we are not able to travel due to personal reasons. This is not acceptable at all.

My connecting flight from Dallas to El Paso only had a 40 min delay. I was at the back of the plane and so it took me longer to get off. It would of been nice if I could of gotten off the flight first. I was put on a cart and wheeled to my next gate with only minutes to spare. 40 min is not a long time considering this airport. All my flights were very good, the attendants were very nice and we were on time.

My parents went with a group of people outside the country. When they were suppose to be in the air I checked the flight status and found that the emails they sent listing the flight number and time were wrong! I called to figure out if it was American Airlines fault or CheapOair. CheapOair didn't want to give any information because I didn't know the last 4 of the credit card that was used. They kept saying that I needed to open the email they sent. I tried to explain the person that bought the tickets was from out of state and on the plane.

In August of 2016 my family booked a Turkish Air flight from Bodrum, Turkey to Chicago online through CheapOair. The cost of flight for the three of us was about $4,000. When we arrived at the airport, the Turkish Air agent informed us that we had two identical reservations existed and that I needed to cancel one of the two. The Turkish agent was very helpful, saying that this sort of thing happens fairly frequently and that I should have no trouble canceling through the agent (CheapOair). I called CheapOair immediately right from the terminal. The agent said that they would agree to cancel one of the reservations only if I agreed to pay a $400 fee! When I protested, the agent told me that my choice was to pay an extra $4,000 or to pay the $400 fee. The $400 fee appeared immediately on my credit card -- along with $8000 charged for the two sets of tickets.

It was one of the best I have ever had with a airlines. I would rate them 5 star all the way. I made several phone calls and they were very nice to me and very helpful. I even made a mistake and the girl I talked to helped me to cancel and re-do my flight.

This was an awesome experience to book. There was an flight that I didn't see online and the agent helped me to find the best flight for my dollars. He asked all of the questions that was necessary to understand the trio I was trying to book. I was happy to get this cheaper flight.

Cheap-O-Air entices you into purchasing from them with a good price from the airline but this is basically where anything positive from the site ends. I randomly decided to check my booking and discovered that one of the flights was no longer going to depart. This was the last flight on my booking. Cheap-O-Air never even notified me that this flight had been changed and that we would need to work out a replacement flight. I called them to discuss this situation and was offered one flight option as an alternative. They had a very "take it or leave it" attitude even though I had already paid in full. The original flight was set to stop in Vancouver for only a few hours then go onward to Montreal. The replacement flight being offered as the ONLY alternative was a flight into Chicago with a 9 hour layover. I still find this very hard to believe as one of the partnership airlines is Air Canada.

I have a problem with my reservation regarding my name. The agent was arrogant and acted as if I was bothering him. I will never book through CheapOair again. He showed no compassion, people like that should not be dealing with the public. I am very upset and disappointed.

I had a very good and intensive help from your representative. I am very pleased. Thank you very much for the support. We will recommend you to family and friends anytime. We will book our next flight again with your company.

Disappointed, after changing my flight for an absurd amount of money. I looked online myself and should have booked a different flight that was available for lesser price myself and not bothered asking for help. I probably will not recommend this airline to anyone.

Mr. ** was wonderful, helpful, and made my time with CheapOair a great experience. Booking with CheapOair was a breeze because of such great staff. I will look forward to using CheapOair again in the future and for all my travel needs. Thank you all.

So the package deal I got included flight, hotel, car. Well they ran out of cars, I called for over a month and haven't received the money back for the car. Not to mention how difficult it was to rent a car last minute at the airport. And not only did I experience it but, there had to be about 20 others. Need to manage your packages better!

I have no complaints! They help me very well and make SURE I'm very satisfied! Which I am. I highly recommend to all travelers - Call CHEAPOAIR. Add to that, I book my sister 2 minutes later and I ask if they let her sit next to me. I'm happy as can be.

Happy with the customer service and hope all goes well with our purchase and flights next year. Sybil (I think this was her name - bit difficult to understand) was most helpful. I still do not understand how $9.99 for travel insurance became $78+.

When my girlfriend informed me that her father had passed, I immediately started looking for flights to Denmark so that we could be with her family and help with the arrangements. I like using aggregates when searching for tickets, and one site led me to another before I found a decent flight on CheapOair that got us into Denmark within 10 hours. The relief at checkout was followed by immediate, persistent anxiety in the form of a customer service representative who was not proficient in English and whose supervisor "would just tell me the same thing".

Good Service - Too Expensive. Tickets from this website were higher priced than the airline website by quite a bit. I will not ever use this site again. I advise anyone to check other options before using CheapOair. As always in the USA, buyer beware.

We wanted to see all of our options before booking and cheapoair.com shows several different airlines and their competitive prices. We were able to find our best deal on this website and booking was very easy to do! When thought we encountered a problem after we officially pushed "book" it said that the flight was already fully booked. However, a representative from the airline called a few minutes later saying that was a mistake and got us taken care of fairly quickly over the phone. Overall we would definitely use this site again for future flights.

Had to call twice to get thing changed. First call got dropped and was never called back. The second person was very understanding and did his best to keep the price difference to a minimum. I still haven't gotten my updated itinerary yet.

Very impressed with follow-up call. After a long and frustrating attempt to book a flight, the operator offered to call back the following morning, to try to secure it... and called promptly at the suggested time. She had obviously done some research and was able to secure my flight. I am very grateful and will recommend your services!!

When I called CheapOAir to book a reservation to fly to Las Vegas it was easy, done in a timely manner, and very affordable. I have used this airline before in the past and it has saved me money then. I would recommend CheapOAir to friends and family.

I had received a notice from CheapOair that airline had changed my flight. The offered flight had about ten hours layover. I have a bad hip condition and could not wait that many hours in airport. So had to change my flight. I did decide to change the date also so I to pay 260 dollar which is ok but I would have been more satisfied if I had gotten discount because it was the airline that changed the flight with so many hours of layover which made it impossible for me.

This has been resolved. It was not the fault of the booking agent.

We had a very pleasant experience with the agent who answered. He was very helpful and patient, checking several flights and then seat options for our son. The price was good though a little more than we anticipated. We were told we would get a $50 voucher for a future booking which we hope to receive soon. We would recommend CheapOair to others.

The experience was good however when trying to arrange seats one flight had one seat available... outside of that great service. Thanks for your assistance... I will forward information to other people within our company to help with generate sales for you.

When I made my reservation I misspelled my first name. Unfortunately I noticed it 1 week before my travel date. Upon, noticing my error I began calling CheapOair. They guided and made recommendations so I can name corrected. I am so grateful for the prompt respond I got. I will always use cheapoair and have already recommend to my friends and family. Again thank you. It's been a pleasure communicating with you.

I was hesitant to use CheapO. It was (to my knowledge) not one of the big name travel expediters. I gave it a try, thinking I could cancel out before conversation ended. I was pleasantly surprised with the price and the service representative! Would definitely use CheapO again!

I was trying to book a roundtrip ticket to see my daughter and family in Severna Park, MD. I would book a trip and then find out it was unavailable. The phone would then ring with someone from CheapOair asking if they could help me with my flight. I was originally annoyed but finally let the rep help me. He saved me an extra connection and $97. So pretty happy about that!

It'll be really helpful and great if there's a refund plan. It provides customer a better way to plan things and will turn out as advantage to CheapOair, you'll have more happy customers. Although, CheapOair has non-transferable, non-refundable terms, I suggest there should be a mere refund option.

We have just returned from our annual vacation in Europe. Everything was going fine till two days before we were due to fly back to UK, I noticed that CheapOair was still using the 12 hr clock and I had mistook 10.40 pm for am. I then tried to get an earlier flight to London booked. I then realized it was going to London South end. I immediately tried to cancel, using chatline, online sites and even tried the phone # on the booking, which was not available from Europe - only to be told this flight is nonrefundable. I know ultimately it was my responsibility, but my concern is, why doesn't the computer recognize a double booked flight from the same location on the same day for the same passengers?? Will be booking direct with the airlines in future, even though it may be a little more expensive, at least they are approachable.

Upon booking and confirming with phone support I discovered my quoted fare included travel insurance. I requested the insurance and associated charges be removed and was quoted a lower fare and assured it would be removed. I was offered, for a $14.95 fee, 'enhanced seating' which would mean my travel partner and I would be seated together on all 4 legs of the trip. The trip is in 5 days and I discovered today none of the above was done. The charges remain for insurance and my travel partner, who suffers ill health, has no seat assignments! The only seats left are center seats; too bad for me, according to the phone agent today.

It was good. It was my first experience with you and I feel good. I want that when anybody speaks Spanish you have one because is important for us understand all the dialogue. Please check this point for your benefits to all the people who speak another language. Thanks.

Awesome! Very quick action and clear explanation. I am satisfied with your services. Definitely, I will recommend to all my friends and family that need it flight. I am impress with your teamwork. It seems to me you are very knowledgeable.

I fell this week and broke my ankle, had a severe sprain, and a concussion. Not the best for traveling alone. The agent was very helpful, gave me good information about my options, got my ticket changed for 8 days later, and helped keep the change fees lower than originally stated.

The gentleman that booked my flight was very helpful and friendly. He took care of what I needed taken care of. His customer service skills were wonderful. I will continue to book through CheapOair because of their topnotch customer service.

I tried to use your website to order my tickets but there was a problem so when I called the person on the other end was very nice and said that he would work with me. He was nice and considerate and served me well. Good Job.

Accepted flight change because tap cancelled flight but then had to cancel so paid CANCELATION FEE AND WAS TOLD had to purchase tickets within one year and was given credit of 4280.00. Now saying that I have to travel by November 5th. Was not explained that. Now everyone is playing blame game. If I don't resolve this I will be going to media and attorney general's office. My number is **. This is not fair to take people's money like that especially repeat customers. My E-ticket **. Process number **.

Very helpful in obtaining my flight to China. Agent tried very hard to get correct connections. I tried on the computer but it was more helpful speaking with an agent. He was very knowledgeable and courteous, and was able to explain about the flight and baggage information.

I spoke to two different gentlemen in the process of nailing down my travel dates and getting my ticket sorted out. The first one was very personable yet professional. The second was a little stiff at first but after I made a joke, he relaxed and was personable as well. They were both extremely competent and helpful and I recommend them highly. They knocked themselves out doing the best for me and finding me the best fare and the best times. Thank you.

Price was perfect but I couldn't pick it up right away. Thank you for CheapOair customer support. They helped me very quickly and I got it. I always find the cheapest price on this website. I highly recommend it. Thank you so much for your help.

I was booking this flight for my wife and encountered some misunderstanding so I called and am pleased to say the agent I spoke to was so professional that I will always be calling here to do all my business. As of now, I was so comfortable speaking to your agent.

I booked flight for my sister and I had to change the date for her and I did live chat with the customer service rep and the flight cost was $157.17 on their online website. But a lady from customer service make me pay $399.49 which was unfair but also I had to change it. That was just crazy.

Representative Jasmine at ** was very, very good and helpful. Good explanation and responsive to my needs. Thanks for her help. I will continue to use CheapOair and recommend to others. Good, good, good.

After contacting your agency about my flight being too late because my next connection I would miss then affecting all my other flights One of your agents responded to me and find another way for me to get there on time. I thank her very much.

The individual who helped us, Nicolai I believe was his name - did a great job and I am completely happy with his help. I had selected the wrong date for a return flight and though it cost me money (too DAMN much money to change it) he was great in getting me the assistance I needed. Bravo Nicolai.

I booked a ticket from London To Doha. Price quoted around £390.00. Call customer service in order to book extra luggage. I have been charged extra £75.00 for 23KG addition luggage. With utmost surprise Airport check in desk informed there is no additional luggage has been booked. Called customer service and I have been assured that the extra money will be refunded. On my return from abroad hour and hour holding online to speak to a "Supervisor" with no success. Only feedback came in my mind is FRAUDSTER.

I've been dealing recently with Rov, who has been extremely helpful in sorting multiple changes in our reservation dates due to a changed family situation. I'll certainly come to CheapOair for future reservations.

I've been using CheapOair service for 3 years now and being a very satisfied customer. Been using this service for me and other members of my family as well. I've already recommend it to some of my closest friends. Keep up the good work!!!

The young man called me 8 times this AM, didn't recognize the caller's #, finally, I answered. He confirmed verbally and by email confirmed the seat assignments for flights. Thus I am rating my experience better.

Booked my flight and didn't realize it was 8pm instead of 8am. Called to change the flight. They said I couldn't. I explained that I had purchased the trip insurance. They said I still couldn't do it and then put me on hold for a while. Came back said they can change the flight. I would lose something like $25. I received an email and one time password to be refunded $112.75. Was told it would take no longer than 14days. It has now been 22days (17 business days) and no refund.

Agent helped get round trip flights to Vegas but when reviewing itinerary price that unbeknownst to me it included additional $50 charge. Very disappointed as agent should have told me at the beginning of call that they charge $50!!

I booked an international flight through CheapOair about a month ago. I was notified about a week later via email that the flight had been cancelled and they gave me an alternative flight. The alternative flight had me losing an entire critical day in my trip, so I declined the recommendation. I then called CheapOair to confirm all of this and they said they'd requested a refund to the airlines and it would take up to 48 hours and that they (CheapOair) would notify me once all was good to go and my refund would go through.

Hello! I have just booked a flight to NY from London. I am a bit concerned of the fact I have received a confirmation email in which there's written the status of my booking is still pending. No way to check in, and apparently the booking cost might raise during the frame of time I am waiting for the tickets. Also, no passport data have been required during the booking. I am a bit upset because I should fly next week. If you know how does it work please, let me know!!! Thanks!!!

The offices located in New Delhi India, are the biggest liars & rip off employees. This happened to me 3 times, if it was one time, I understand it could be sincere but not 3 times. Every time I did my research on CheapOair website to find a cheap international flight, eventually through hours putting into it, I found. In last 2 years I book 3 different flight with CheapOAir. Every time they found excuse to not confirm my ticket. 1st time after I purchased the ticket, one of their employee called me & said the price I paid is no longer exist & if I want that flight, I have to pay $200 more for the same ticket.

The reason I gave 3 stars was only because 3 days after I booked my flight was that I got an email saying my flight had changes. I agreed to the changes and they sent me an email saying it was accepted or confirmed one, with a confirmation number of **. When I check for the changes on my email they showed the exact times and flight number that my original flight showed. So I had to call CheapOair back to see if they really changed. They informed me that they did and even though the updated flight shows the same times it is actually different... Right now I have been so confused in making the flight reservations that I'm afraid I'll be stuck in Columbus Ohio when I get ready to return from Ohio. And I don't understand what I need to do or check in on my flight 24 hours ahead of time.

Every airline allows a 24 hour free cancellation. CheapOair will still charge you for cancelling a flight even if requested within a hour of booking. But if you directly call the airline they will cancel it for free. CheapOair saves your credit card details without your permission and they will charge you without any confirmation on selecting seats which is non refundable even within an hour by CheapOair. But when I called the airline the next day I got the refund. CheapOair has a bad customer service and they do not stick to the airline policy.

Back on 9/21/2016 I bought ticket with option for free refund if canceled within 24 hours. The flight was advertised wrongfully and it wasn't what I was looking for so I called 30 min after I made the booking and canceled. I was told that within 14 days I will get my money back. Month later I still don't have the refund and no one even processed it. Called them multiple times and every time I hear the same... "Wait for our manager to call you". I am definitely suing them.

Why CheapOair did not give me options to choose returning flight within three hours laid over, but only next day after 26 hours laid over? Why my sister has to pay extra money for fixing it? The agent is good as a salesperson, for increasing companys money. By the end we been happy to resolve the problem. But still it is no fair doing that by paying extra. Go fix the purpose "mistake".

I booked flight and hotel on October 11 for Cancun, Mexico October 13 at 3:25pm and they called and confirmed my reservation at 10am on October 13. When I got to the airport in Miami there was not a record of my booked vacation. They totally ruin my vacation time. I took 2 days off and I spend money for rent-a-car and hotel in Miami. Really bad business practice!!!

The help I got when I called CheapOair was great. Totally made a difficult reservation simple and quick... Found me a great deal on flights with multiple departures and the same flight back for all of us. I was stressed and they took all that away and now I am excited for our Xmas trip to Park City, Utah. Thank you very much for your assistance.

Young lady who rang me back when the online attempts kept timing out she was extremely helpful ensuring we were able to book the fares. Confusing to say the least as we are in Australia and we’re attempting to book for relations coming from U.K. to Aus. Great service and understanding top marks to this young lady.

I always book my flight domestic/international with CheapOair cause they are very helpful and they are always try their best to find a very good deal. They are so professional and accommodating and they answer your call right away. You don't need to wait. I'm 100 percent satisfied. That's why I recommend to all my family and friends.

People are hard to understand. Very noisy background. Indicated on bookings that I was a female. Called to resolve and was told to call the airlines direct. Told them to resolve or I would cancel booking. Ask for a supervisor and was put on hold for 10 minutes. Finally resolved issue on one booking, but not the second one. Emailed and ask for corrected confirmation, no answer. Not sure if I will ever use again.

I have a hard time purchased my tickets online in your web page but was great to receive a call from your customer service and help me to finished everything also to reserve my seat for my trip back to home. Thank you!! Your team are awesome!

This company is the worst and left me feeling taken. When I tried to change the flight they wanted to charge 200.00 fee for the change and said the new flight was 464 more. I ended up booking the flight myself for 85 less than that. When I asked them to just cancel the original reservation they said it can only be canceled after paying 25.00 additional fee and that we had to just be a no-show if we didn't wish to pay the fee.

I needed to cancel the hotel reservations because other arrangements were made. One of the agents said they would charge me a booking fee which would be deducted from the refund amount. I didn't feel I should be charged a booking fee because the reservations were made two days earlier and the room was needed for the last week in November. During the conversation I realized the agent was no longer on the line, so I called again and this time an agent said she would ask her supervisor; I felt that was just to get me off the line but she really did something. I waited a moment, she came back on line and said the fee would be wavered and I would receive the full refund.

OMG. When Hurricane Matthew destroyed our resort, I had to cancel our flight. I called CheapO and was on hold for 20 minutes twice. "India calling". I am so sick of outsourcing. Finally, on the third call, I got the African outsourcing person and he told me to call American Airlines to see what they could do. Pass the buck. We fly out on United.

The 2nd man who helped me was persistent and had the intent it seemed to help me no matter what. He was kind in that he gave me a small bonus discount and before I knew it my flight was booked with no sweat or tears.

I would like to start with saying thank you for making the ordeal of getting the trip planned and priced and booked and confirmed down to having my seat #s assigned and wheel chairs at the major airports. I cannot think of a single time in my sixty years on this planet that it has ever gone so comfortably It was actually enjoyable. I will come to CheapOair from now on for all my travel needs. Thank you all.

I've booked with CheapOair before, so I knew what I was getting into. However, I have now brain farted as much as accidentally book wrong flight dates. Luckily I noticed right away and called customer support to try and get things fixed. They were very prompt, and very accommodating. They got everything fixed for me, and even helped me select my seats! I am very impressed! I was expecting things to be much more of a hassle than it was. Overall, I've had a very good experience with them!

I am very dissatisfied and perplexed by CheapOair changing my price 4 hours after my purchase. This has never happened to me as a consumer. Let me explain... I used Hipmunk to search for flights in Mexico. CheaOoair came up as the best option. I booked two tickets for a short flight within Mexico for approx. $60 each. I received a booking confirmation email. Great. I'm done and can stop stressing over my travel planning. Not quite! 4 hours later, I received an email from CheapOair stating that the price had changed. The price had increased to $90 per ticket. (an increase of 50% after the purchase is final!) They gave me the option to pay the extra money or cancel. I tried to cancel but their website was completely broken and I could not complete the cancellation. I then tried to chat with customer support agents. I received no reply. Finally, I made a roaming international call on my cell to their customer support to cancel the ticket.

When you book through a travel company your ticket has EXTREME costly limitations. The staff when you call are in India. Or some country that English is a hard language. So if you are a person who is voting for Trump you should not use CheapOair because it is not really in the USA (It is a job sent over seas). It cost you a ton more money if you have to change your ticket. Book with the AIRLINE!!! The airlines even if they have an policy of $200 change fee they can make an exception. Some airlines give you all your money in credit (Jet Blue).

Recently, I booked a flight incorrectly. Within an hour and a half I realized my mistake. I called customer service # And was pleasantly surprised to get an agent that was OUTSTANDING! He reassured me that he would take care of it, and he did. He rebooked me on a flight that was correct, and confirmed a refund on my previous purchase. It took a little while, which is understandable, but all along he made me feel he was really devoted to the needs of the passenger. Thank you for having such quality customer service personnel!!!

After several calls, I was able to reach an agent that was diligent and courteous to my request. The expense "hurt" but he was able to find the date and times that suited what I needed. I completed the survey giving him the credit for his diligence.

Excellent. I did not expect to get such great help and thought that I would be referred back to the internet site again, where I had tried to find flights before calling and was unsuccessful. The agent found me just the right flights, days and the times.

I originally bought my ticket in the beginning of September. However a month later my daughter decided to go with me. I looked online and there were still seats available on my flight for 418 plus taxes. I decided to call CheapOair to see if we could be seated together. I was informed that on one flight that was possible. I was still charged 15.00 for that. There was also a 146.00 charge on my banking statement. When I asked about it afterward I was informed that they can charge from 5.00 to 200.00 for consultation fees. I was quoted 500+ for the ticket, but I thought it was a mistake. I was not told about consultation fees. The people I spoke with were very rude when I called to ask about it. I will never use this site again. It's a ripoff if you use the phone. I will also be filing a complaint with Yelp. Thanks.

I cancelled some flights in plenty of time. I asked for a refund and CheapOair asked me to send my medical documents. I have sent countless emails to them - each one with a PDF attached (as requested). In two months I have received a Delivery Notice Notification (Failure) six times. In two months I have received a Delivery Notice Notification (Failure) three times. I have called three telephone numbers on their UK website. Each time a recorded message would say this number has changed without giving me a new number. (What sort of company advertises phone numbers on their websites that don't work?) I have tried their online chat facility and made no progress. I have come to the conclusion that these guys deliberately make it difficult to make contact with them apart from a booking. THEY ARE TERRIBLE.

Have a 62 year old fly from Haneda to Osaka only to find I didn't have a plane change - I had a airport change! English speaking I had to get my bag then find a ticket booth, buy a ticket to catch a 70 minute bus ride to another airport!!! The bus was late because of rain. Had to run to find the counter to check in, run thru TSA the immigration, then get a tram and get to my flight just in time!!! I asked for a aisle seat. I got a window seat with two Japanese young couple that were nice but got drunk. The lady had to have help by the flight attendants halfway thru the flight!! She was on the floor!!! Next two hours out of Honolulu she falls on my lap and sleeps there until we land!

Well let me start by saying my first rep. was very nice but messed up my reservations by booking me going on the same date as coming back. Thank God I caught it real fast. Called back and bought it to another rep at CheapOair and he was trying to book me on an all day at the airport flight with 2 layovers. Told him to speak to his supervisor cause that was company's fault and not mine but the problem was rectified and I'm happy.

I did not find out agent of CheapOair booked flights are so bad in time arrangement. I left SFO to LAX is at Monday night, but the connecting flight from LAX to PVG is 12 hour away in the noon. I have to stay one night at LAX. How could do that to a customer? I may be blind not seeing this bad schedule, the experienced agent was blind too. What **!!!

I had booked ticket with CheapOair. Now because of my medical conditions I can no longer travel at the selected dates. I have been calling and chatting with the customer service staff for over a week now but I am getting no results at all. It's difficult to reach the manager. If you want to complain about the services and the supervisor Kanchan and customer service rep Paulin are rude and misleading customers and worse customer service. Really disappointed!!! if there was a negative I would give to them. They serve customers with "I DON'T CARE" attitude.

I had significant problems with CheapOair this summer. They issued a ticket in the wrong name. I had to buy new tickets on one airline and pay a service fee to change the name on another airline, adding over $600 to the cost of the trip... CheapOair assumed no responsibility, claiming it was all my fault despite the fact that the email confirming the ticket was issued in the correct name, the customer representative I spoke with on flight day simply said there was no question it was my fault and that I would have to pay more. They offered to follow through with one airline (for an extra fee) which I assented to. However, they never followed through and I had to deal with the airline directly.

Finally, this issue is now resolved. Believe consumer affairs played a key role in resolving this issue. Thanks to CA, and thanks to Cheapoair for finally resolving the issue.

CheapOAir responded to my complaint and resolved the matter promptly and completely.

I hesitated before I booked my ticket but because I read a lot of positive review, I made a bet on CheapOair. The following day, I called to reschedule my ticket. The customer service are so polite, helpful, and quick. I have to pay $50 to do so but I don't feel regret at all because of their wonderful service. I haven't write review about any company before, but this time I was too impressed.

I was very pleased with the gentleman from CheapOair who helped to arrange my trip to Palm Springs, CA. He was very helpful and very informative about the trip. I will purchase my next trip through CheapOair because of this experience.

When I spoke to your female agent after I booked my flight she told me that my charge did not go through. Said she would have to re-book it. I agreed (Lie.) I see it on my bank statement. Then she informed me that it would be less than the original price. (Lie. It was approximately $10.00 more). Due to a medical problem (extreme nerve damage to my right arm) I do not like anyone sitting on my right side. I prefer to have a window seat on the right side of the plane. She quoted me a price of $408.10. When I printed my billing details I saw that she charged me $518.10. This is fraud.

Over the last few years, our organization has used CheapOair for literally hundreds of overseas flights for humanitarian purposes. Last month we had booked 3 tickets from Washington DC to Amman, Jordan for a week-long medical trip. Due to unforeseen circumstances, we had to re-route our trip to go to Istanbul. The original tickets cost around $800 per person so in order to see if we could re-route the tickets, I was in a live chat a few days ago with a CheapOair representative, Paulin. She said this would be possible and she quoted a fee of $1488 to make the changes. The live chat had taken about an hour and I had to leave for a meeting and I asked her if we could continue our conversation in about 30 minutes and she said she would call me and then she confirmed my phone number. She never called me back.

I was having problems with the website as it was giving me two tickets instead of one, so I called. The representative said there were web site problems and went ahead and booked me via telephone. No hassles, very courteous, and a great experience overall.

Because of how difficult the situation was and how obnoxious Qantas was not only to me but apparently to your employee I was very thankful for all the help I was given and would recommend your service to my friends. Aloha.

I needed to change my flight and originally tried the online chat service, but the woman told me it would cost more than if I just bought an entirely new ticket (500 USD)! I was so angry so I called the phone help. But I got a wonderful young man who immediately calmed me down and told me he would investigate. After a few minutes on hold he told me he could change my flight for 14 USD. So of course I clearly recommend him, and that people should call and never use the online text option!

I am devastated. Two days ago, (10/04/16) I made a reservation through CheapOair for a flight from Grand Junction, CO to Omaha, NE. The flight price came up great and I read the itinerary carefully before I clicked on it to make my purchase. I paid with my Visa/Debit card. All went through fine. But when I checked my email for the confirmation of my reservation the departure airport had been switched to LAX (Los Angeles, CA) because Frontier Airlines does not serve Grand Junction, CO.

I selected the exact dates and flights that I needed to complete my trip and after I selected them, the website changed the dates to what IT considered more desirable for me without informing me of the same, which I didn't realize until I was emailed the itinerary and looked carefully at the dates. It necessitated 1.5 hours of chat to get the problem resolved. NOT ALL CUSTOMERS WANT THE CHEAPEST RATES. I recommend you do some modifications to your interface to make it clearer to the user that CHANGES ARE BEING MADE by the website.

Yesterday I talked with Angela. She was very helpful and resolved all issues I raised. I HAVE NOT RECEIVED MY E-TICKETS. When can I expect to receive them?

I had called because I received an alert that my schedule got changed. Due to the change I decided to move my return day a few days back. When I called I was transferred to the sales department to make the change. Someone answered but did not say anything. I heard background noise twice but it them seemed like they put the mic on mute. I was put on hold twice during the call and eventually the call was dropped by whoever it was on the other line.

Three months prior to a planned trip to Vancouver BC I booked flights through CheapOair. Two days later I realized that I was booked to go to Victoria BC oppose to the selected Vancouver; I called to see if I could change the flights and was told that I should have made the call within 24 hrs. After explaining that I was unaware of the problem until now, and that I did not physically input Victoria, I was told that my choices were to pay an additional $200 per person and the price difference based on the airlines price (I also paid for flight insurance) which would double the price I paid.

I called to booked my mother which is disabled and I got great customer service and a great price for the ticket to boot. I will recommend to my friends and family in the future.

My experience with Cheapoair was positive. Things went smoothly. My representative spoke a little quickly at times and it was hard to understand him at times but nonetheless I was very happy with the experience. I got everything I asked for quickly and without delay.

Thanks for accommodating.

The price listed when I first went to book was the price that's listed on the American Airlines website, but all of a sudden, when I go to pay for my tickets, the prices jumps almost over $200! Each and every single time I would back out and try it again, thinking it was a fluke, but you're scamming people out of money by making them think it's the low price in the beginning and then somewhat forcing them to agree to the extortionist price and the end right before hitting agree. Your company know what it's doing and I'll be sure to never make this mistake of using this service again since it seems this will not be resolved. Terrible mistake on my part to trust a site called "CHEAPO."

First, your website is absolutely excellent - easy to understand, navigate, and use - provides more than adequate detail regarding potential flights. Booking is easy. Then when issues arise your customer support staff is superb - I had occasion to contact the staff twice and each time the response was complete and comprehensive (and accurate as well!).

Called to change cancellation, agent gave me a wrong price for changing the tickets. I had to go online to book a new ticket and the price of the new ticket was $300 less than what the agent told me. I tried to cancel my existing ticket, had to call over 5 times. Every time I call I get a different agent and I get different answers for my questions. Employees they're very incompetent, they don't know the guidelines or policies for the airlines they deal with.

I paid extra to reserve a seat with CheapOair. When I came to check in online with the airline the seat hadn't been reserved and I had to pay again. I have tried for two months to complain but they don't answer the emails.

I've had very good experience with this airline representatives. They all are excellent in their help for making my flights full of great omens. I like to thank those whom was very polite, and knew exactly what I needed as I'm on a budget. Questions was answered. They knew how to eliminate problems I was having. They solved all. Thanks again for services in my trying to fit things into my budget.

I am not very good with computers, but still decided to do my booking to Las Vegas through the "thing". Well, big mistake! I tried and tried and finally gave up and thank God there was this wonderful associate of CheapOair on the other side of the line to get me out of the mess I had created! He walked me through the labyrinth of clicks and hold and behold, got out of the mess! Thanks person on the other side of the line!! It was a pleasure.

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My wife bought a tickect to Merida with CheapOair and within 10 minutes I checked CheapTickets and I found the same flight same date for a $100.00 less. I did contact CheapOair about it and even I sent them picture of the CheapTickets offer. Well, please see their answer: "Thank you for contacting CheapOair in regards to our Best Price Guarantee! Unfortunately your booking is not applicable to the BPG policy due to the fact that the itinerary you provided is not identical to your current reservation. Your current reservation is with AeroMexico and this is a screenshot of a Delta Airlines booking. Sincerely, The BPG Team."

I had and have great experience with CheapOair organisation which are great. They are professional and organize and I introduced them to my family and friend. Please keep the good work. Thank you so much.

Friend got me a plane ticket to meet up with her in Thailand for holiday as a gift that CheapOair.com booked then a couple of days later they cancelled it saying that the person paying the ticket and the person getting the ticket (me) is not the same so they cancelled it.

Was looking for a flight for 3 for October 7th - October 9th. So, naturally like we all do, those are the dates I put into CheapOair's website. I was shocked to see a cheap flight for Spirit airlines at the top. While I don't prefer to fly Spirit it's a short flight so why not right? WRONG! After I get to the checkout, it is listed as FLEXIBLE dates. So I got tickets for October 10-11th. That's just simply ridiculous, such a bait and switch. But, it gets even better!

I have nothing but good experience with Cheapoair. Your agents are very courteous, patient and always make sure you get the best deal available. Keep up the good work, and yes I have being boasting about your services to my friends and family.

On 13 September 2016, I purchased plane tickets for my daughter to fly to San Antonio on 1 October. Today is the 29 SEP and I tried to print out plane ticket for her. I opened my email and found the email from CheapOair. I clicked on the link to open the itinerary. When you open the Itinerary there were 3 BIG orange buttons that said "select seats". I clicked on the button and it pulled up seating. I clicked on a seat and it automatically charged me money for a seat. I had no intention to pay for a specific seat. I already purchased tickets. There was no Confirm button. No back button. Nothing! I call the customer service number and the gal insist she can not help me. Some other department does that and gave me a 888-897-0205 and goes straight to voicemail. The Social Media war is on now!

I called the 800 number to question a seating assignment and not only did the representative assist with the assignment, but he searched and found me better flight times at a closer airport. I couldn't have asked for more.

If you need to change your itinerary and don't mind paying the super high extra charges CheapOair is not the company you want to go with. They really suck with customer service or caring for the customers and even listening to customer concerns. I needed to leave Greece to Barcelona couple day early because of a family emergency and I called them I was put on hold or transfer and the call hung. They didn't bother to call me back. I called several times and I told them I am using a 20 euro calling card so to please rush and to book the earliest flight back- just put me on a long wait and hung up.

I was very happy with the help that Brooklyn and Sloane did for me. They were both polite and helpful with suggestions when a question came up. We hope to have a wonderful Australian adventure.

I was trying to book our holiday travel. Finding the flights was easy enough. Chose the flights based on price. After choosing the flights and input the traveler's information and payment information I selected the "BOOK" button. I immediately received a message that due to constantly changing flight costs the flights went up by over $500. So obviously I didn't finalize the purchase which was one of the options. I booked the flights with my husband's credit card and I was required to input his phone number because it was the one associated with the credit card.

I have used CheapOair few times before and I sincerely recommend you to STAY AWAY from booking thru them. I had to modify my reservation that was booked for 1800 and I had to pay an extra 1000 dollars to do that because they left me with no other option and their customer service is so bad. They literally threatened me that if I don't go with that $1000 change of fare option, I would not get any other option and it will be more costly if I call them later. I can provide all the proofs, but I will NEVER use CheapOair again in my life and I don't want someone else to face the same problem that I faced.

I was assisted by young man named Columbus and he was very helpful. He helped me change my reservation, found a way to discount the upgrade [senior discount] and reserved a seat for me on my new flight. Service was excellent.

I need to change flight schedule for my daughter. Called them up and got help at once. Easy dealing with them... Thank you very much guys. Next booking will be on you guys because I know I'm in good hands...

I realized I had made a mistake on my reservation.The agent was very nice and fixed the change for me. Two nights later I get a call at midnight saying I needed to pay $187 more. I hung up on them and told them not to call me in the middle of the night. It is fixed, but to change your flight or seat is very expensive! The agents are nice, but the fees are outrageous.

I really appreciate what you did in finding better deals and prices for me. The persons that help me were very professionals when they told me the dates I want were not available. Right away they find me even a better deal, saving me money, which is great. I been using CheapOair for three years and I am very happy with your service. I want to thank everybody that help me. Thank you very much, and I will keep using your service for long time, and will recommended to everybody I know.

My last trip this past week was awful!! I was not going to ever book with you again!! But decided to give you one more chance and because of the reservation account I decided to. He was very good and understanding!! I go to Japan at least six times a year and I do use you a few times a year. I hope this trip turns out well! Thank you.

Disappointed in the fact that I paid for extra for exit row seating due my height and bad knees. When the flight was confirmed I didn't get the seats. There was no explanation and the cost was the same. After speaking with an agent, two seats were changed for the shortest leg, not the farthest distance of the trip and the cost remained the same.

I don't know why we should be penalized $122. Whenever we make a reservation, on an airline, ahead of time, there is always the possibility that the would be passenger, or the person that they are going to visit, becomes ill. When this occurs, the passenger has to reschedule their flight.

I was very pleased with the assistance I received. I had tried to book my trip online and could not get the final page to open. I called the number and got the trip booked - thanks to the gentleman that answered the phone.

Easy to book online. Extra charge of $25 to add a middle name to a passenger in less than 24 hours. Additional $15.90 charged twice to reserve seats on 2 flights, however put 2 passengers in one seat on both flights. When I spoke directly to the airline neither seating was correct, feel the booking charge for incorrect seats should be refunded. Good job I did it direct with the airline. Will probably not use CheapOair again.

I should be credited within two weeks. Thank-you ConsumerAffiars.com for your help and concern.

I booked a hotel with this company and they charged my credit card, although the hotel was never sent the reservation from CheopOair! Customer care phone numbers leave you on hold for endless minutes only to be transferred to another endless hold time. I spent 6 hours the weekend before. I was to check-in prior to going on a cruise. CheopOair assured me that the reservation was given to the hotel & they even went so far as to give me a reservation #... The hotel said it was not a valid #. I AM STILL TRYING TO GET MY MONEY BACK!!!!

My thanks to the agent for his help, knowledge and pleasant manner, took his time to explain and give me choices in flights times and prices. Very helpful and a very good experience for me. Well done. With thanks.

When I check my itinerary for Barcelona, Spain, I noticed that my wife is not included. However after so many attempts to call my issue, I got cut off and I have to call again, until finally Rosco was able to rectify my problem, after explaining him the situation. I am hoping that this issue will not be duplicated in the future. Thanks for the help.

I clicked on the wrong seat selection when selecting my seats which I was charged $130 and instead of being able to cancel my order and correct my selection my only option was to submit and call to make corrections but was told I already hit submit and the order was received and cannot be refunded the amount. I was tricked into having to select a $130 seat and not able to cancel. When I spoke with a supervisor I was given the runaround and told there was nothing he could do after I hit the submit button. I wanted a cancel button which wasn't given to me. I will no longer be using cheapoair.

Had a 3-hour layover on the flight that I booked yesterday. I checked the CheapOair website and found a flight arriving at the same time but departing at 7 am instead of 5:15 am. It just took a phone call to CheapOair to change. Fast and efficient!!!

I somehow made a reservation leaving Indianapolis, IN to Las Vegas on October 27th. I thought I made it from Ft. Wayne, IN to Las Vegas on the same date. I called in to your Customer service dept and the agent listened and corrected the issue to my satisfaction, by changing the starting point from INDY to Ft. Wayne. That saved me a 3+ hour drive to the airport on the morning of the 27th.

Booking airline flight. Did not get the lowest price on first quote. Only until the 3rd quote did I get the fair price. Do not think in the past that I had this process to get the right number.

The price we found online was kind of confusing, but after we called the customer service number, the price was actually cheaper than online. That made a huge difference for us.

Cheap and professional. Representative was courteous, confident, knowledgeable and professional. Multiple transactions were handled quickly and satisfactorily. Very happy with resolutions and prices.

I have booked several flights and hotel recently for myself and family and the booking agents have been excellent - patient, thorough and very concerned in getting it just right. My experience with customer service to answer a question a few days later was a jumbled mess of misdirected calls and routings and very long wait times - all to find out why one booked room was a deposit and another fully prepaid. I finally got my answer but it took four [4] different service people and twenty-five minutes total wait time to get to the right "agent". The service people were polite but clueless - their only response was to apologize and shuttle me off somewhere else.