CheapOair Reviews

I fell this week and broke my ankle, had a severe sprain, and a concussion. Not the best for traveling alone. The agent was very helpful, gave me good information about my options, got my ticket changed for 8 days later, and helped keep the change fees lower than originally stated.

The gentleman that booked my flight was very helpful and friendly. He took care of what I needed taken care of. His customer service skills were wonderful. I will continue to book through CheapOair because of their topnotch customer service.

I tried to use your website to order my tickets but there was a problem so when I called the person on the other end was very nice and said that he would work with me. He was nice and considerate and served me well. Good Job.

Accepted flight change because tap cancelled flight but then had to cancel so paid CANCELATION FEE AND WAS TOLD had to purchase tickets within one year and was given credit of 4280.00. Now saying that I have to travel by November 5th. Was not explained that. Now everyone is playing blame game. If I don't resolve this I will be going to media and attorney general's office. My number is **. This is not fair to take people's money like that especially repeat customers. My E-ticket **. Process number **.

Very helpful in obtaining my flight to China. Agent tried very hard to get correct connections. I tried on the computer but it was more helpful speaking with an agent. He was very knowledgeable and courteous, and was able to explain about the flight and baggage information.

I spoke to two different gentlemen in the process of nailing down my travel dates and getting my ticket sorted out. The first one was very personable yet professional. The second was a little stiff at first but after I made a joke, he relaxed and was personable as well. They were both extremely competent and helpful and I recommend them highly. They knocked themselves out doing the best for me and finding me the best fare and the best times. Thank you.

Price was perfect but I couldn't pick it up right away. Thank you for CheapOair customer support. They helped me very quickly and I got it. I always find the cheapest price on this website. I highly recommend it. Thank you so much for your help.

I was booking this flight for my wife and encountered some misunderstanding so I called and am pleased to say the agent I spoke to was so professional that I will always be calling here to do all my business. As of now, I was so comfortable speaking to your agent.

I booked flight for my sister and I had to change the date for her and I did live chat with the customer service rep and the flight cost was $157.17 on their online website. But a lady from customer service make me pay $399.49 which was unfair but also I had to change it. That was just crazy.

Representative Jasmine at ** was very, very good and helpful. Good explanation and responsive to my needs. Thanks for her help. I will continue to use CheapOair and recommend to others. Good, good, good.

After contacting your agency about my flight being too late because my next connection I would miss then affecting all my other flights One of your agents responded to me and find another way for me to get there on time. I thank her very much.

The individual who helped us, Nicolai I believe was his name - did a great job and I am completely happy with his help. I had selected the wrong date for a return flight and though it cost me money (too DAMN much money to change it) he was great in getting me the assistance I needed. Bravo Nicolai.

I booked a ticket from London To Doha. Price quoted around £390.00. Call customer service in order to book extra luggage. I have been charged extra £75.00 for 23KG addition luggage. With utmost surprise Airport check in desk informed there is no additional luggage has been booked. Called customer service and I have been assured that the extra money will be refunded. On my return from abroad hour and hour holding online to speak to a "Supervisor" with no success. Only feedback came in my mind is FRAUDSTER.

I've been dealing recently with Rov, who has been extremely helpful in sorting multiple changes in our reservation dates due to a changed family situation. I'll certainly come to CheapOair for future reservations.

I've been using CheapOair service for 3 years now and being a very satisfied customer. Been using this service for me and other members of my family as well. I've already recommend it to some of my closest friends. Keep up the good work!!!

The young man called me 8 times this AM, didn't recognize the caller's #, finally, I answered. He confirmed verbally and by email confirmed the seat assignments for flights. Thus I am rating my experience better.

Booked my flight and didn't realize it was 8pm instead of 8am. Called to change the flight. They said I couldn't. I explained that I had purchased the trip insurance. They said I still couldn't do it and then put me on hold for a while. Came back said they can change the flight. I would lose something like $25. I received an email and one time password to be refunded $112.75. Was told it would take no longer than 14days. It has now been 22days (17 business days) and no refund.

Agent helped get round trip flights to Vegas but when reviewing itinerary price that unbeknownst to me it included additional $50 charge. Very disappointed as agent should have told me at the beginning of call that they charge $50!!

I booked an international flight through CheapOair about a month ago. I was notified about a week later via email that the flight had been cancelled and they gave me an alternative flight. The alternative flight had me losing an entire critical day in my trip, so I declined the recommendation. I then called CheapOair to confirm all of this and they said they'd requested a refund to the airlines and it would take up to 48 hours and that they (CheapOair) would notify me once all was good to go and my refund would go through.

Hello! I have just booked a flight to NY from London. I am a bit concerned of the fact I have received a confirmation email in which there's written the status of my booking is still pending. No way to check in, and apparently the booking cost might raise during the frame of time I am waiting for the tickets. Also, no passport data have been required during the booking. I am a bit upset because I should fly next week. If you know how does it work please, let me know!!! Thanks!!!

The offices located in New Delhi India, are the biggest liars & rip off employees. This happened to me 3 times, if it was one time, I understand it could be sincere but not 3 times. Every time I did my research on CheapOair website to find a cheap international flight, eventually through hours putting into it, I found. In last 2 years I book 3 different flight with CheapOAir. Every time they found excuse to not confirm my ticket. 1st time after I purchased the ticket, one of their employee called me & said the price I paid is no longer exist & if I want that flight, I have to pay $200 more for the same ticket.

The reason I gave 3 stars was only because 3 days after I booked my flight was that I got an email saying my flight had changes. I agreed to the changes and they sent me an email saying it was accepted or confirmed one, with a confirmation number of **. When I check for the changes on my email they showed the exact times and flight number that my original flight showed. So I had to call CheapOair back to see if they really changed. They informed me that they did and even though the updated flight shows the same times it is actually different... Right now I have been so confused in making the flight reservations that I'm afraid I'll be stuck in Columbus Ohio when I get ready to return from Ohio. And I don't understand what I need to do or check in on my flight 24 hours ahead of time.

Every airline allows a 24 hour free cancellation. CheapOair will still charge you for cancelling a flight even if requested within a hour of booking. But if you directly call the airline they will cancel it for free. CheapOair saves your credit card details without your permission and they will charge you without any confirmation on selecting seats which is non refundable even within an hour by CheapOair. But when I called the airline the next day I got the refund. CheapOair has a bad customer service and they do not stick to the airline policy.

Back on 9/21/2016 I bought ticket with option for free refund if canceled within 24 hours. The flight was advertised wrongfully and it wasn't what I was looking for so I called 30 min after I made the booking and canceled. I was told that within 14 days I will get my money back. Month later I still don't have the refund and no one even processed it. Called them multiple times and every time I hear the same... "Wait for our manager to call you". I am definitely suing them.

Why CheapOair did not give me options to choose returning flight within three hours laid over, but only next day after 26 hours laid over? Why my sister has to pay extra money for fixing it? The agent is good as a salesperson, for increasing companys money. By the end we been happy to resolve the problem. But still it is no fair doing that by paying extra. Go fix the purpose "mistake".

I booked flight and hotel on October 11 for Cancun, Mexico October 13 at 3:25pm and they called and confirmed my reservation at 10am on October 13. When I got to the airport in Miami there was not a record of my booked vacation. They totally ruin my vacation time. I took 2 days off and I spend money for rent-a-car and hotel in Miami. Really bad business practice!!!

The help I got when I called CheapOair was great. Totally made a difficult reservation simple and quick... Found me a great deal on flights with multiple departures and the same flight back for all of us. I was stressed and they took all that away and now I am excited for our Xmas trip to Park City, Utah. Thank you very much for your assistance.

Young lady who rang me back when the online attempts kept timing out she was extremely helpful ensuring we were able to book the fares. Confusing to say the least as we are in Australia and we’re attempting to book for relations coming from U.K. to Aus. Great service and understanding top marks to this young lady.

I always book my flight domestic/international with CheapOair cause they are very helpful and they are always try their best to find a very good deal. They are so professional and accommodating and they answer your call right away. You don't need to wait. I'm 100 percent satisfied. That's why I recommend to all my family and friends.

People are hard to understand. Very noisy background. Indicated on bookings that I was a female. Called to resolve and was told to call the airlines direct. Told them to resolve or I would cancel booking. Ask for a supervisor and was put on hold for 10 minutes. Finally resolved issue on one booking, but not the second one. Emailed and ask for corrected confirmation, no answer. Not sure if I will ever use again.

I have a hard time purchased my tickets online in your web page but was great to receive a call from your customer service and help me to finished everything also to reserve my seat for my trip back to home. Thank you!! Your team are awesome!

This company is the worst and left me feeling taken. When I tried to change the flight they wanted to charge 200.00 fee for the change and said the new flight was 464 more. I ended up booking the flight myself for 85 less than that. When I asked them to just cancel the original reservation they said it can only be canceled after paying 25.00 additional fee and that we had to just be a no-show if we didn't wish to pay the fee.

I needed to cancel the hotel reservations because other arrangements were made. One of the agents said they would charge me a booking fee which would be deducted from the refund amount. I didn't feel I should be charged a booking fee because the reservations were made two days earlier and the room was needed for the last week in November. During the conversation I realized the agent was no longer on the line, so I called again and this time an agent said she would ask her supervisor; I felt that was just to get me off the line but she really did something. I waited a moment, she came back on line and said the fee would be wavered and I would receive the full refund.

OMG. When Hurricane Matthew destroyed our resort, I had to cancel our flight. I called CheapO and was on hold for 20 minutes twice. "India calling". I am so sick of outsourcing. Finally, on the third call, I got the African outsourcing person and he told me to call American Airlines to see what they could do. Pass the buck. We fly out on United.

The 2nd man who helped me was persistent and had the intent it seemed to help me no matter what. He was kind in that he gave me a small bonus discount and before I knew it my flight was booked with no sweat or tears.

I would like to start with saying thank you for making the ordeal of getting the trip planned and priced and booked and confirmed down to having my seat #s assigned and wheel chairs at the major airports. I cannot think of a single time in my sixty years on this planet that it has ever gone so comfortably It was actually enjoyable. I will come to CheapOair from now on for all my travel needs. Thank you all.

I've booked with CheapOair before, so I knew what I was getting into. However, I have now brain farted as much as accidentally book wrong flight dates. Luckily I noticed right away and called customer support to try and get things fixed. They were very prompt, and very accommodating. They got everything fixed for me, and even helped me select my seats! I am very impressed! I was expecting things to be much more of a hassle than it was. Overall, I've had a very good experience with them!

I am very dissatisfied and perplexed by CheapOair changing my price 4 hours after my purchase. This has never happened to me as a consumer. Let me explain... I used Hipmunk to search for flights in Mexico. CheaOoair came up as the best option. I booked two tickets for a short flight within Mexico for approx. $60 each. I received a booking confirmation email. Great. I'm done and can stop stressing over my travel planning. Not quite! 4 hours later, I received an email from CheapOair stating that the price had changed. The price had increased to $90 per ticket. (an increase of 50% after the purchase is final!) They gave me the option to pay the extra money or cancel. I tried to cancel but their website was completely broken and I could not complete the cancellation. I then tried to chat with customer support agents. I received no reply. Finally, I made a roaming international call on my cell to their customer support to cancel the ticket.

When you book through a travel company your ticket has EXTREME costly limitations. The staff when you call are in India. Or some country that English is a hard language. So if you are a person who is voting for Trump you should not use CheapOair because it is not really in the USA (It is a job sent over seas). It cost you a ton more money if you have to change your ticket. Book with the AIRLINE!!! The airlines even if they have an policy of $200 change fee they can make an exception. Some airlines give you all your money in credit (Jet Blue).

Recently, I booked a flight incorrectly. Within an hour and a half I realized my mistake. I called customer service # And was pleasantly surprised to get an agent that was OUTSTANDING! He reassured me that he would take care of it, and he did. He rebooked me on a flight that was correct, and confirmed a refund on my previous purchase. It took a little while, which is understandable, but all along he made me feel he was really devoted to the needs of the passenger. Thank you for having such quality customer service personnel!!!

After several calls, I was able to reach an agent that was diligent and courteous to my request. The expense "hurt" but he was able to find the date and times that suited what I needed. I completed the survey giving him the credit for his diligence.

Excellent. I did not expect to get such great help and thought that I would be referred back to the internet site again, where I had tried to find flights before calling and was unsuccessful. The agent found me just the right flights, days and the times.

I originally bought my ticket in the beginning of September. However a month later my daughter decided to go with me. I looked online and there were still seats available on my flight for 418 plus taxes. I decided to call CheapOair to see if we could be seated together. I was informed that on one flight that was possible. I was still charged 15.00 for that. There was also a 146.00 charge on my banking statement. When I asked about it afterward I was informed that they can charge from 5.00 to 200.00 for consultation fees. I was quoted 500+ for the ticket, but I thought it was a mistake. I was not told about consultation fees. The people I spoke with were very rude when I called to ask about it. I will never use this site again. It's a ripoff if you use the phone. I will also be filing a complaint with Yelp. Thanks.

I cancelled some flights in plenty of time. I asked for a refund and CheapOair asked me to send my medical documents. I have sent countless emails to them - each one with a PDF attached (as requested). In two months I have received a Delivery Notice Notification (Failure) six times. In two months I have received a Delivery Notice Notification (Failure) three times. I have called three telephone numbers on their UK website. Each time a recorded message would say this number has changed without giving me a new number. (What sort of company advertises phone numbers on their websites that don't work?) I have tried their online chat facility and made no progress. I have come to the conclusion that these guys deliberately make it difficult to make contact with them apart from a booking. THEY ARE TERRIBLE.

Have a 62 year old fly from Haneda to Osaka only to find I didn't have a plane change - I had a airport change! English speaking I had to get my bag then find a ticket booth, buy a ticket to catch a 70 minute bus ride to another airport!!! The bus was late because of rain. Had to run to find the counter to check in, run thru TSA the immigration, then get a tram and get to my flight just in time!!! I asked for a aisle seat. I got a window seat with two Japanese young couple that were nice but got drunk. The lady had to have help by the flight attendants halfway thru the flight!! She was on the floor!!! Next two hours out of Honolulu she falls on my lap and sleeps there until we land!

Well let me start by saying my first rep. was very nice but messed up my reservations by booking me going on the same date as coming back. Thank God I caught it real fast. Called back and bought it to another rep at CheapOair and he was trying to book me on an all day at the airport flight with 2 layovers. Told him to speak to his supervisor cause that was company's fault and not mine but the problem was rectified and I'm happy.

I did not find out agent of CheapOair booked flights are so bad in time arrangement. I left SFO to LAX is at Monday night, but the connecting flight from LAX to PVG is 12 hour away in the noon. I have to stay one night at LAX. How could do that to a customer? I may be blind not seeing this bad schedule, the experienced agent was blind too. What **!!!

I had booked ticket with CheapOair. Now because of my medical conditions I can no longer travel at the selected dates. I have been calling and chatting with the customer service staff for over a week now but I am getting no results at all. It's difficult to reach the manager. If you want to complain about the services and the supervisor Kanchan and customer service rep Paulin are rude and misleading customers and worse customer service. Really disappointed!!! if there was a negative I would give to them. They serve customers with "I DON'T CARE" attitude.

I had significant problems with CheapOair this summer. They issued a ticket in the wrong name. I had to buy new tickets on one airline and pay a service fee to change the name on another airline, adding over $600 to the cost of the trip... CheapOair assumed no responsibility, claiming it was all my fault despite the fact that the email confirming the ticket was issued in the correct name, the customer representative I spoke with on flight day simply said there was no question it was my fault and that I would have to pay more. They offered to follow through with one airline (for an extra fee) which I assented to. However, they never followed through and I had to deal with the airline directly.

Finally, this issue is now resolved. Believe consumer affairs played a key role in resolving this issue. Thanks to CA, and thanks to Cheapoair for finally resolving the issue.

CheapOAir responded to my complaint and resolved the matter promptly and completely.

I hesitated before I booked my ticket but because I read a lot of positive review, I made a bet on CheapOair. The following day, I called to reschedule my ticket. The customer service are so polite, helpful, and quick. I have to pay $50 to do so but I don't feel regret at all because of their wonderful service. I haven't write review about any company before, but this time I was too impressed.

I was very pleased with the gentleman from CheapOair who helped to arrange my trip to Palm Springs, CA. He was very helpful and very informative about the trip. I will purchase my next trip through CheapOair because of this experience.

When I spoke to your female agent after I booked my flight she told me that my charge did not go through. Said she would have to re-book it. I agreed (Lie.) I see it on my bank statement. Then she informed me that it would be less than the original price. (Lie. It was approximately $10.00 more). Due to a medical problem (extreme nerve damage to my right arm) I do not like anyone sitting on my right side. I prefer to have a window seat on the right side of the plane. She quoted me a price of $408.10. When I printed my billing details I saw that she charged me $518.10. This is fraud.

Over the last few years, our organization has used CheapOair for literally hundreds of overseas flights for humanitarian purposes. Last month we had booked 3 tickets from Washington DC to Amman, Jordan for a week-long medical trip. Due to unforeseen circumstances, we had to re-route our trip to go to Istanbul. The original tickets cost around $800 per person so in order to see if we could re-route the tickets, I was in a live chat a few days ago with a CheapOair representative, Paulin. She said this would be possible and she quoted a fee of $1488 to make the changes. The live chat had taken about an hour and I had to leave for a meeting and I asked her if we could continue our conversation in about 30 minutes and she said she would call me and then she confirmed my phone number. She never called me back.

I was having problems with the website as it was giving me two tickets instead of one, so I called. The representative said there were web site problems and went ahead and booked me via telephone. No hassles, very courteous, and a great experience overall.

Because of how difficult the situation was and how obnoxious Qantas was not only to me but apparently to your employee I was very thankful for all the help I was given and would recommend your service to my friends. Aloha.

I needed to change my flight and originally tried the online chat service, but the woman told me it would cost more than if I just bought an entirely new ticket (500 USD)! I was so angry so I called the phone help. But I got a wonderful young man who immediately calmed me down and told me he would investigate. After a few minutes on hold he told me he could change my flight for 14 USD. So of course I clearly recommend him, and that people should call and never use the online text option!

I am devastated. Two days ago, (10/04/16) I made a reservation through CheapOair for a flight from Grand Junction, CO to Omaha, NE. The flight price came up great and I read the itinerary carefully before I clicked on it to make my purchase. I paid with my Visa/Debit card. All went through fine. But when I checked my email for the confirmation of my reservation the departure airport had been switched to LAX (Los Angeles, CA) because Frontier Airlines does not serve Grand Junction, CO.

I selected the exact dates and flights that I needed to complete my trip and after I selected them, the website changed the dates to what IT considered more desirable for me without informing me of the same, which I didn't realize until I was emailed the itinerary and looked carefully at the dates. It necessitated 1.5 hours of chat to get the problem resolved. NOT ALL CUSTOMERS WANT THE CHEAPEST RATES. I recommend you do some modifications to your interface to make it clearer to the user that CHANGES ARE BEING MADE by the website.

Yesterday I talked with Angela. She was very helpful and resolved all issues I raised. I HAVE NOT RECEIVED MY E-TICKETS. When can I expect to receive them?

I had called because I received an alert that my schedule got changed. Due to the change I decided to move my return day a few days back. When I called I was transferred to the sales department to make the change. Someone answered but did not say anything. I heard background noise twice but it them seemed like they put the mic on mute. I was put on hold twice during the call and eventually the call was dropped by whoever it was on the other line.

Three months prior to a planned trip to Vancouver BC I booked flights through CheapOair. Two days later I realized that I was booked to go to Victoria BC oppose to the selected Vancouver; I called to see if I could change the flights and was told that I should have made the call within 24 hrs. After explaining that I was unaware of the problem until now, and that I did not physically input Victoria, I was told that my choices were to pay an additional $200 per person and the price difference based on the airlines price (I also paid for flight insurance) which would double the price I paid.

I called to booked my mother which is disabled and I got great customer service and a great price for the ticket to boot. I will recommend to my friends and family in the future.

My experience with Cheapoair was positive. Things went smoothly. My representative spoke a little quickly at times and it was hard to understand him at times but nonetheless I was very happy with the experience. I got everything I asked for quickly and without delay.

Thanks for accommodating.

The price listed when I first went to book was the price that's listed on the American Airlines website, but all of a sudden, when I go to pay for my tickets, the prices jumps almost over $200! Each and every single time I would back out and try it again, thinking it was a fluke, but you're scamming people out of money by making them think it's the low price in the beginning and then somewhat forcing them to agree to the extortionist price and the end right before hitting agree. Your company know what it's doing and I'll be sure to never make this mistake of using this service again since it seems this will not be resolved. Terrible mistake on my part to trust a site called "CHEAPO."

First, your website is absolutely excellent - easy to understand, navigate, and use - provides more than adequate detail regarding potential flights. Booking is easy. Then when issues arise your customer support staff is superb - I had occasion to contact the staff twice and each time the response was complete and comprehensive (and accurate as well!).

Called to change cancellation, agent gave me a wrong price for changing the tickets. I had to go online to book a new ticket and the price of the new ticket was $300 less than what the agent told me. I tried to cancel my existing ticket, had to call over 5 times. Every time I call I get a different agent and I get different answers for my questions. Employees they're very incompetent, they don't know the guidelines or policies for the airlines they deal with.

I paid extra to reserve a seat with CheapOair. When I came to check in online with the airline the seat hadn't been reserved and I had to pay again. I have tried for two months to complain but they don't answer the emails.

I've had very good experience with this airline representatives. They all are excellent in their help for making my flights full of great omens. I like to thank those whom was very polite, and knew exactly what I needed as I'm on a budget. Questions was answered. They knew how to eliminate problems I was having. They solved all. Thanks again for services in my trying to fit things into my budget.

I am not very good with computers, but still decided to do my booking to Las Vegas through the "thing". Well, big mistake! I tried and tried and finally gave up and thank God there was this wonderful associate of CheapOair on the other side of the line to get me out of the mess I had created! He walked me through the labyrinth of clicks and hold and behold, got out of the mess! Thanks person on the other side of the line!! It was a pleasure.

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My wife bought a tickect to Merida with CheapOair and within 10 minutes I checked CheapTickets and I found the same flight same date for a $100.00 less. I did contact CheapOair about it and even I sent them picture of the CheapTickets offer. Well, please see their answer: "Thank you for contacting CheapOair in regards to our Best Price Guarantee! Unfortunately your booking is not applicable to the BPG policy due to the fact that the itinerary you provided is not identical to your current reservation. Your current reservation is with AeroMexico and this is a screenshot of a Delta Airlines booking. Sincerely, The BPG Team."

I had and have great experience with CheapOair organisation which are great. They are professional and organize and I introduced them to my family and friend. Please keep the good work. Thank you so much.

Friend got me a plane ticket to meet up with her in Thailand for holiday as a gift that CheapOair.com booked then a couple of days later they cancelled it saying that the person paying the ticket and the person getting the ticket (me) is not the same so they cancelled it.

Was looking for a flight for 3 for October 7th - October 9th. So, naturally like we all do, those are the dates I put into CheapOair's website. I was shocked to see a cheap flight for Spirit airlines at the top. While I don't prefer to fly Spirit it's a short flight so why not right? WRONG! After I get to the checkout, it is listed as FLEXIBLE dates. So I got tickets for October 10-11th. That's just simply ridiculous, such a bait and switch. But, it gets even better!

I have nothing but good experience with Cheapoair. Your agents are very courteous, patient and always make sure you get the best deal available. Keep up the good work, and yes I have being boasting about your services to my friends and family.

On 13 September 2016, I purchased plane tickets for my daughter to fly to San Antonio on 1 October. Today is the 29 SEP and I tried to print out plane ticket for her. I opened my email and found the email from CheapOair. I clicked on the link to open the itinerary. When you open the Itinerary there were 3 BIG orange buttons that said "select seats". I clicked on the button and it pulled up seating. I clicked on a seat and it automatically charged me money for a seat. I had no intention to pay for a specific seat. I already purchased tickets. There was no Confirm button. No back button. Nothing! I call the customer service number and the gal insist she can not help me. Some other department does that and gave me a 888-897-0205 and goes straight to voicemail. The Social Media war is on now!

I called the 800 number to question a seating assignment and not only did the representative assist with the assignment, but he searched and found me better flight times at a closer airport. I couldn't have asked for more.

If you need to change your itinerary and don't mind paying the super high extra charges CheapOair is not the company you want to go with. They really suck with customer service or caring for the customers and even listening to customer concerns. I needed to leave Greece to Barcelona couple day early because of a family emergency and I called them I was put on hold or transfer and the call hung. They didn't bother to call me back. I called several times and I told them I am using a 20 euro calling card so to please rush and to book the earliest flight back- just put me on a long wait and hung up.

I was very happy with the help that Brooklyn and Sloane did for me. They were both polite and helpful with suggestions when a question came up. We hope to have a wonderful Australian adventure.

I was trying to book our holiday travel. Finding the flights was easy enough. Chose the flights based on price. After choosing the flights and input the traveler's information and payment information I selected the "BOOK" button. I immediately received a message that due to constantly changing flight costs the flights went up by over $500. So obviously I didn't finalize the purchase which was one of the options. I booked the flights with my husband's credit card and I was required to input his phone number because it was the one associated with the credit card.

I have used CheapOair few times before and I sincerely recommend you to STAY AWAY from booking thru them. I had to modify my reservation that was booked for 1800 and I had to pay an extra 1000 dollars to do that because they left me with no other option and their customer service is so bad. They literally threatened me that if I don't go with that $1000 change of fare option, I would not get any other option and it will be more costly if I call them later. I can provide all the proofs, but I will NEVER use CheapOair again in my life and I don't want someone else to face the same problem that I faced.

I was assisted by young man named Columbus and he was very helpful. He helped me change my reservation, found a way to discount the upgrade [senior discount] and reserved a seat for me on my new flight. Service was excellent.

I need to change flight schedule for my daughter. Called them up and got help at once. Easy dealing with them... Thank you very much guys. Next booking will be on you guys because I know I'm in good hands...

I realized I had made a mistake on my reservation.The agent was very nice and fixed the change for me. Two nights later I get a call at midnight saying I needed to pay $187 more. I hung up on them and told them not to call me in the middle of the night. It is fixed, but to change your flight or seat is very expensive! The agents are nice, but the fees are outrageous.

I really appreciate what you did in finding better deals and prices for me. The persons that help me were very professionals when they told me the dates I want were not available. Right away they find me even a better deal, saving me money, which is great. I been using CheapOair for three years and I am very happy with your service. I want to thank everybody that help me. Thank you very much, and I will keep using your service for long time, and will recommended to everybody I know.

My last trip this past week was awful!! I was not going to ever book with you again!! But decided to give you one more chance and because of the reservation account I decided to. He was very good and understanding!! I go to Japan at least six times a year and I do use you a few times a year. I hope this trip turns out well! Thank you.

Disappointed in the fact that I paid for extra for exit row seating due my height and bad knees. When the flight was confirmed I didn't get the seats. There was no explanation and the cost was the same. After speaking with an agent, two seats were changed for the shortest leg, not the farthest distance of the trip and the cost remained the same.

I don't know why we should be penalized $122. Whenever we make a reservation, on an airline, ahead of time, there is always the possibility that the would be passenger, or the person that they are going to visit, becomes ill. When this occurs, the passenger has to reschedule their flight.

I was very pleased with the assistance I received. I had tried to book my trip online and could not get the final page to open. I called the number and got the trip booked - thanks to the gentleman that answered the phone.

Easy to book online. Extra charge of $25 to add a middle name to a passenger in less than 24 hours. Additional $15.90 charged twice to reserve seats on 2 flights, however put 2 passengers in one seat on both flights. When I spoke directly to the airline neither seating was correct, feel the booking charge for incorrect seats should be refunded. Good job I did it direct with the airline. Will probably not use CheapOair again.

I should be credited within two weeks. Thank-you ConsumerAffiars.com for your help and concern.

I booked a hotel with this company and they charged my credit card, although the hotel was never sent the reservation from CheopOair! Customer care phone numbers leave you on hold for endless minutes only to be transferred to another endless hold time. I spent 6 hours the weekend before. I was to check-in prior to going on a cruise. CheopOair assured me that the reservation was given to the hotel & they even went so far as to give me a reservation #... The hotel said it was not a valid #. I AM STILL TRYING TO GET MY MONEY BACK!!!!

My thanks to the agent for his help, knowledge and pleasant manner, took his time to explain and give me choices in flights times and prices. Very helpful and a very good experience for me. Well done. With thanks.

When I check my itinerary for Barcelona, Spain, I noticed that my wife is not included. However after so many attempts to call my issue, I got cut off and I have to call again, until finally Rosco was able to rectify my problem, after explaining him the situation. I am hoping that this issue will not be duplicated in the future. Thanks for the help.

I clicked on the wrong seat selection when selecting my seats which I was charged $130 and instead of being able to cancel my order and correct my selection my only option was to submit and call to make corrections but was told I already hit submit and the order was received and cannot be refunded the amount. I was tricked into having to select a $130 seat and not able to cancel. When I spoke with a supervisor I was given the runaround and told there was nothing he could do after I hit the submit button. I wanted a cancel button which wasn't given to me. I will no longer be using cheapoair.

Had a 3-hour layover on the flight that I booked yesterday. I checked the CheapOair website and found a flight arriving at the same time but departing at 7 am instead of 5:15 am. It just took a phone call to CheapOair to change. Fast and efficient!!!

I somehow made a reservation leaving Indianapolis, IN to Las Vegas on October 27th. I thought I made it from Ft. Wayne, IN to Las Vegas on the same date. I called in to your Customer service dept and the agent listened and corrected the issue to my satisfaction, by changing the starting point from INDY to Ft. Wayne. That saved me a 3+ hour drive to the airport on the morning of the 27th.

Booking airline flight. Did not get the lowest price on first quote. Only until the 3rd quote did I get the fair price. Do not think in the past that I had this process to get the right number.

The price we found online was kind of confusing, but after we called the customer service number, the price was actually cheaper than online. That made a huge difference for us.

Cheap and professional. Representative was courteous, confident, knowledgeable and professional. Multiple transactions were handled quickly and satisfactorily. Very happy with resolutions and prices.

I have booked several flights and hotel recently for myself and family and the booking agents have been excellent - patient, thorough and very concerned in getting it just right. My experience with customer service to answer a question a few days later was a jumbled mess of misdirected calls and routings and very long wait times - all to find out why one booked room was a deposit and another fully prepaid. I finally got my answer but it took four [4] different service people and twenty-five minutes total wait time to get to the right "agent". The service people were polite but clueless - their only response was to apologize and shuttle me off somewhere else.

I was looking a flight, going away for my birthday day. I decided to call the 800 # and I got the best agent ever. He was able to assist me the best way he could. I booked the flight immediately, 3 months before my birthday vacation in Puerto Rico.

I would like to say that my experience with my agent wasn't only professional but also very enjoyable due to how professional she was and also how she got me the best rate and amount of travel time to be the best and very satisfying to me. She has made me a very strong believer in your company and I will always use your company services whenever I have to fly again.

After buying my ticket I discovered that one of my stop was done with another airline than the one I choose. So I called to have this changed. The proposal I got was completely different dates and quite more expensive (above 25% of the flight price). I asked for a minute to think about it (as we were two to travel, we needed to discuss the new dates and price). When I got back on the phone and told that at those condition we would not modify the tickets, the operator "John" told me that the transaction was done already and that it couldn't be undone unless I pay the changes again! After 10 minutes arguing, Me: "I never confirmed, I asked you to wait!" John: "Why did you call if you don't want to change?" John would not give me a manager, nor tell me his family name so I could track him. He told me to hang up and that his manager would call me back.

The rep who helped me was super helpful, I mistakenly booked a flight that had a 15 hour layover in Chicago and the rep was able to get it switched for a lesser layover, the only downside was it was 150.00 more than I was budgeted for. I am going to see family that I haven't seen in years so I was trying to stick to my budget as best as possible. The rep was super helpful and got everything taken care of for me.

I wish I did not purchase my ticket at CheapOair. On their website, the best price guarantee policy says if you found a better deal, email them with a screenshot within 24hr. I even chatted with an online representative and she told me to do the same, but I sent in the email with all the details within 2 hours after I booked my flight, and got no response.

I was particularly pleased with the service I got. I had tried other sites to book air flights and hotels on both ends of a cruise that initiated in one place and ended in another. It seemed like the other sites could not contend with this concept and they refused to "bundle" the trip. Not so with CheapOair.

The lady who helped me to book the tickets to where I want to go went out of her way to find the best departure and arrival time and a good price. She made me feel good and I really appreciate all her efforts and professionalism.

I booked ticket CLT to SJC, Booking # **. Plan has been changed and cancelled the ticket through the call center calling... and they charge extra $50 from card. Finally they said $290 available in my account... Next time I can utilize these amount with same American Airlines. Now I tried to book ticket (CLT to SJC) using my credit, surprised, there is a airline charge of $200, fare difference plus taxes. If I book ticket directly $326. If I book through using my credit I need to pay extra $356 (overall charges: credit $290+$356=$646). Hence ticket cancellation is waste of money. They (CheapOair) have to educate customers. Unnecessarily extra $50 loss with hope of credit amount utilization.

The agent who helped me was extremely helpful... He was thorough, gave me options and clearly explained the pros and cons... He was timely and patient in addressing my queries... I would strongly recommend the company. Very professional, resulting in a customer delight.

We had booked 2 tickets from Bangalore to Toronto.. unfortunately due to medical emergency had to cancel the tickets 3 days prior to departure. Terms of cancellation and advertisement on the internet to what we had experienced is way apart. For a total of $2670 we lost $1050.. which is not what the site mentions. We had a similar experience with Citi Air and the experience was wonderful. The way the agent went beyond to cancel and re book our tickets.

The agent was friendly, compassionate and gave me a better deal than I could get myself.

The agent that helped me was Conrad. He was extremely helpful in that he spelled things out phonetically. He was very polite... not like other companies from India that I have dealt with. Really enjoyed talking with him and think he should be rewarded for the awfully kind way he treated me.

WE WILL NOT CHEAPOAIR AGAIN. CheapOair sold us an intercontinental ticket with a 1-bag limit and an international ticket with a zero-bag limit with NO WARNING. The baggage rules online are hard to find and apply to our situation, and we were caught unaware. We were forced to pay an extra $500 for baggage on our 4 flights. We could not get help online after the first flight. We contacted CheapOair from Italy after the first flight and received no support. We could not get help from the airlines (Air Berlin and HOP). The airlines said the problem was with CheapOair and not with them.

My agent went well beyond just good service and explored several options to meet my needs. I was very pleased and satisfied. And it was nice to see early in the transaction that she really knew her job and knew how to find alternatives.

I was pleasantly surprised at the completeness of the website search for low cost flights. The booking process was painless and as easy as making the same reservation on an airline site. Later, I had to change the reservation and the agent was helpful and polite as well.

I was very satisfied with the help I received from CheapOair. Had been trying to get an earlier flight to Ft Myers. My flight was changed and I will be arriving much earlier in the day. Thank you.

I have used your company several times now and have always received great customer service. I have never had a good experience when companies use foreign call centers, but your team has been excellent so far. Thanks.

I made a reservation and then they take more money for insurance that I did not requested. I called about 2 hours after they told me I can cancel and if I cancel it will take 14 days to give me my money back. I so disappointed. I will be waiting 11 hr in Mexico with 2 kids. So bad.

Today, I called them to reschedule my tickets, and while the new booking for the rescheduled date Dec 3rd on CheapOair site for the same Eitihad airline flight are $872 less than my earlier ticket price $1130 still the CheapOair is charging me $578 per ticket, while the return date still remains the same. Also be aware of this CheapOair site. It says Free cancellation policy but it is scam. I have the booking number and details if Trustpilot site need it. I did not see way to enter it if you want to verify. Earlier I have called 2 times to cancel the ticket. First time under 48 hrs still they did not cancel. I was told that I can have 1 time free reschedule, but no cancellation. Next time when I called they disregarded their earlier commitment. Note this booking site is trying to earn unfair money in rescheduling tickets rather than charging the fare difference if any. In this case I should receive the credit back as fare is less for updated dates.

The rep helped me change an airline reservation and did a BEAUTIFUL job. I had booked a flight for the wrong day and needed to fix the problem. I do not remember the woman's name, but she was patient, helpful, and knowledgeable. The ticket was changed at a minimum of cost. Nice work CheapOair!!!

My compliments to Captain **, Flight # 1581, TPA-LAS and his crew. I am a HANDICAPPED U.S. Navy Veteran, flying F9F6, Cougars, 54-62. I was crushed on #1581 in 17A. I only got up once to stretch my bad legs in 4.5 hours. I pray on 09/20/16, #1586 I will be in a better seat than #14A, for my leg situation. THANK YOU IN ADVANCE FOR YOUR COOPERATION IN MY REQUEST.

You guys charge me twice, took my money, and turn around and tell me that is my fault, and to wait 3-5 business days. I have bills to pay. I will never use your services again.

CheapOair made air reservations, but was unable to arrange priority boarding (wheelchair to aircraft) or to confirm seat assignments (agent originally said he could do this). I need to find out exactly what leverage CheapOair has with airlines or even if they can make such arrangements.

While it did tax a long time to process the ticket, due to flight change during purchasing process, which resulted in higher fare. The agent was diligent in again checking for another similar flight schedule or the original quoted price, which he was able to do. Very pleased with both the service and price on the carrier my wife wanted. Thanks.

I booked a ticket from Montreal to Mumbai for 13th October 2016 on 12th September 2016. The price was 724 CAD. But after booking they changed my date to 10th October 2016 (this was explained as I opted for flexible date). Then I called and requested whether that can be shifted to my original opted date i.e. 13th October 2016 without any extra cost. They said yes and sent me a confirmation email with e-ticket no. **.

As the pic shows how they advertise as free cancellation, when I called to cancel they told me its free only at the first 4 hours, wow. Even though I was shocked they lied and it's not as they advertised but I told them "is it more than 4 hours?" They said "yes, sir, it's been 5 hours." Like the airline company made the reservation for me in the extra hour.

It has always been a pleasure to deal with CheapOair. Your agents are very helpful and kind. They work hard to give the best deals possible and are well-informed. I love how much patience they employ. My only concern this time was that at times it was difficult to understand the agent due to his accent.

I had accidentally booked a flight online for 11 PM when I meant to fly in the morning. Forest, my associate that I talked to, was completely competent, professional and efficient under the circumstances. He resolved my issues, booked a 2nd flight and assured me that everything was in order. His enunciation of American English was very adequate. I suggested that he try to develop a sharper American accent.

I needed to change a flight for my son and the customer service rep was extremely nice and efficient. She handled the matter quickly and competently. I was surprised how quickly I got a live person to speak with compared to other travel sites I have tried.

My first booking was AA with a 3 1/2 hr layover and return flight with Delta. I called so that you could help me with getting a good flight from TPA to Albany, NY and the 2nd reservationists was able to help. Cancelled my flight and made new res. non-stop. The cost was $550 which I am disappointed since I could have booked directly with SWA and got the price almost at $150 cheaper. Same flight. I could have done a Wanna Get Away. But reservation is will give her a 5 start. Next time I will book and if again with CheapOair I will do it online myself. Thank you.

At the time of booking I was told that I will get Economy Premium seating at Economy price by the booking agent. I was asked to choose my seats after 5-6 days and if I had any problems to call the company's customer service. When I tried to reserve the seats in Economy Premium, airline wanted to charge me so I called the customer service at CheapOair (apt name) two days ago and since then everyone has been giving me a runaround. They confirmed my seats. Needless to say NOT IN ECONOMY PREMIUM seats. I was getting a better price at an another website, but went with this company because I was promised Premium seats on all legs of my journey. They ALL lied to me - each and everyone of their agents/representatives.

I had an excellent experience with the ticketing person, polite and patient. Thank you. After the ticket was issued, I was helped to find a hotel room, which after quite a while of research, we both said goodbye as he was very helpful.

I will give them 0 star but I have no option. Made reservations. Got upgrade on seating. I was charged for them to find out at check in that I had no reserve seating. Check on the second flight and found the same issue. Next time I am going directly with the carrier.

I happily found and booked airline tickets for my son and my brother to go to NY to see colleges. At the time of booking, I remember the CheapOair website specifically indicating that I should go ahead and book, and if I needed to change it later, there would be no problem, I could cancel the booking. I naively believed the website.

Ordering tickets from Moline Il to Washington DC. The gentleman that handled the reservations for tickets was by far the most helpful person I have ever had when making reservations to fly. Erick was the gentleman's name I believe. He should be given a pay raise.

I bought a ticket to my mom. One of the letter was wrong. I called back after 2 mins. I was told that I have to pay $50 for mistake that was not mine. Finally I was not serviced!! I did not apply to get advertisement and told to the representative that I do not want to get advertisement. No matter what I wanted I still get them.

I contacted CheapOair because there was a problem with my attempt to make a booking and, more concerning, the amount that I was going to be charged was more than the price quoted on the company's website. My experience with the staff member who took the call was unpleasant to say the least. He tried to claim that the costs were allowed even though not disclosed in the booking process. I informed him that I believed the attempt to add in undisclosed costs was deceptive and misleading and probably contravened consumer laws. He then offered to "discount" the amount but I said it was still more than the amount quoted on the website. Initially he was condescending. When I challenged him, he became rude and dismissive. I told him that I did not want any further dealings with CheapOair. Despite this, I was bombarded with emails from the organisation.

I paid for 2 bags with whoever I talked to on the phone. Now I'm checking in and there's no record and I'm broke and flying out in a few hrs. I don't have a family and I borrowed to get this ticket. What the **. You ** me.

The only problem I had was that I requested AISLE seats for all segments of the flight. I was assured SEVERAL times that I would have AISLE seats. I ended up with WINDOW seats. Luckily the flight from Charlotte to San Antonio was not full so I got an AISLE seat. Other than that, everything was fine.

I had very good help as I booked this flight. I did not understand some items when I tried to book online myself with CheapOair. The agent who helped me clarified the matters. It all went well.

I need a flight/car rental from east coast to west coast. Rep was very helpful and got me set up with no problems. If everything checks out would recommend them to a friend.

I AM VERY DISAPPOINTED WITH MY CHEAPOAIR experience. I BOOKED 4 bookings for my Euro trip this month, September 26-October 12. Had I not called my bank, I wasn't informed that ALL 4 bookings were cancelled 3 weeks before my flight! They told me they couldn't confirm my credit card details as I booked 4 flights consecutively and they thought it was a fraud. And when I called their HK customer service support center to ask for help, I was told there was nothing left to be done and that I should book through another agency. I am very disappointed, I have never been this stressed with a flight booking and I have never been more disappointed with an agency. Had I not called my bank and relied on the "your booking is confirmed" info on their site, I would have been at 4 different airports in Europe waiting at the airport for a flight I wasn't a part of.

I have bought a round trip airline tickets to Orlando for my whole family. But plans had changed because of an urgent operation schedule and I had to go to Minneapolis with my daughter earlier than my scheduled flight because I had to get an operation there. Then I was going to go to Orlando with my daughter and join to my husband and older daughter there and four of us were going to go back to Turkey all together.

I booked my tickets on August 09, 2016 from JFK - DEL via Kuwait Airways. Finally, tickets were booked with ONE STOP AT KUWAIT. JFK - KWI & KWI - DEL. I was receiving several alerts - "1 day left, today is your travel day with complete itinerary." On the travel date September 3, 2016 when I reach the airport, the airlines denied me travelling stating that I cannot travel as the flight is travelling via LONDON NOT KUWAIT. I was denied travelling due to visa issues. I cross checked with airlines, as I showed them my itinerary and they told me to crosscheck with Cheapoair.

Stay away from CheapOair. Just got a cancellation from the airline, and CheapOair will not refund until the airline refunds them. You have to wait two billing cycles, up to 2 month for your money. Even though I paid CheapOair. Thanks God for American Express, got my money back right away. When you call, bunch of Indian fellows, which stick to a script, with names like Tatum or Hawk. Stay away, you can get a better deal at Kayak and/or Expedia. They tried to sell me tickets at a much higher price than the airlines themselves.

The service was excellent. I spoke with 2 representatives as I made my decision. Both were courteous, informative and patient. I will recommend this site to all my friends. I made an earlier trip with Cheapoair in the spring and was very pleased.

Mix review. I purchased 2 tickets from US to Asia 5 mos in advance. 4 days after booking, I want to reserve seats but these are my challenges: Chat online - wait for 5 mins and keep asking me questions every 5 mins, after 15, I am done. No answer or gotten anywhere. I called. First time, waited for 15 mins, no pick up. Called second time, only waited 3 mins, reasonable. This guy is ok. First, he offered to cancel my "pre-assign seat" charges since I cannot select seat. Then he explained that there is "FEE" to cancel reservation even though the site said "FREE CANCELLATION". Very tricky. You need to "CLICK" on the words "FREE CANCELLATION" to see all the rules. Only free if you cancel within 2 hrs. After 2 hrs, it prorates from there onward.

Purchased a ticket through CheapOair and have had nothing but problems since. They notified me of change of schedule four times and didn't provide all my options (cancel with refund?) till specifically asked. They tried to hard sell me on additional travel insurance which I did not need nor want. I paid in advance for the seat selection then they changed the seats without my approval. I couldn't load into the airline web site to manage my flight since I purchased through CheapOair. Never again!!!

I found the agent to be very helpful planning a multi-stop trip. He handled a last minute change I had professionally and with a great attitude. The only issue I had with a process I paid for that was something regarding which seats I have been assigned. He told me it was handled but I cannot find any record of any seats reserved for me. I guess I will have to call back in.

I called the number because I couldn't activate my return trip from Detroit. When I talked to a gentleman (can't remember his name now) but he assured me that it wasn't a problem and that he would help. Help he did. I was very pleased with service.

I needed to change one airline on my way home. The man with whom I spoke was extremely helpful and sensitive. He went way out of his way to make the change and help me find plane seats.

Ryan provided much needed assistance in booking my flights. He located flights and connections with the minimal layover times. Also important was choosing connecting flights at the same airports, rather than nearby airports. I'm a 69 year old woman traveling alone. I could not have booked my flights without him! Thank you for providing me with this much needed service!

I had to contact CheapOair to change my outbound flight due to my error. It was handled efficiently and professionally. I had to ask the agent to slow down a bit so I could understand her. She even booked the same seat I booked on the wrong flight.

I had to make changes in my trip to Hawaii. I changed the dates and added a side trip to the big island and told your agent this. He booked me staying in the big island the whole time and I failed to notice his error and accepted the changes. A few minutes later the confirmation came and I realized it was wrong. I was charged a second fee for your error that I failed to notice. Please credit me for the second changes.

Of course I went straight to CheapOair when I saw the prices offered for round trip tickets to Las Vegas. But, after purchasing the ticket, I had to ADD baggage fees, which were very pricey. Also, to insure that my husband and I got seating together, I had to pay MORE! Could have flew with a "well known" airline for the same price. Also, needed to change the tickets and it was $99 for each. I wasn't canceling, only adding a day to the trip. Cheap turned into MORE expensive than I have ever paid to fly to Vegas. The fine print (added cost) was not revealed until after non-refundable, non-changeable tickets were purchased. CheapOair should give it ALL upfront.

Horrible customer service. I have been calling regarding the same problem for about 7 days and no one has been able to help me. They have been transferring me to different departments and I have been on hold for over 1 hour and I don't think is fair, and every time I speak with some it seems like they are based out of the U.S which is okay but they don't understand U.S laws. They keep telling I can't cancel the hotel because the hotel has no cancellation policy which is not true since I called the hotel and they told me that is not true.

I had the most horrible experience with them. They wanted to charge me double of the penalty that the airline was going to charge me. The airline was willing to charge me only $135 for penalty. I was just expecting CheapOair to charge me another 50 or max 100 dollars. NOOO, they decided to charge me $300 extra. I could not believe these people. I don't recommend this airline ever again. They are out there to get people. Please please be careful getting a ticket from them.

Vinal was very helpful and professional. He helped us find lower fares than we initially found on our own and he helped us correct some mistakes we made in reserving our seats, even after we had booked our flight. He actually took the initiative to call us back to help us.

I called and paid extra $ to you to change my booking from Aug 30 to Aug 29. I was assigned seat number 3C. When I could not do early check in, I called JetBlue. They did not have me on their flight 0461. The reservation number Emailed to was wrong. After about 20 minutes on the phone with JetBlue, everything got straightened out. Thanks to JB, we avoided a disaster.

I am looking to fly from NYC to Portugal in November; I wanted to fly into Lisbon out of Porto, which was unavailable online. Via a phonecall, the customer service representative was able to offer me these flight options.

I was happy when I called and they could change my dates. But my price went up, which is fine as well. But when I look I found a cheaper one elsewhere and they won't compare to the cheaper ticket I found.

I booked my plane from Florida to Toronto online, and everything went very well. I put the dates in and the cost would have been $531 - so I finished the transaction. Then I realised the date was wrong, so I phoned, and a Lady answered. She was very friendly and helpful and corrected everything for me, also putting a wheelchair request; I was very pleased. The only thing was, I had to pay extra for my mistake and the cost now is $608.24. When you are 80 years of age a mistake can easily occur but next time I will watch before I pay. It will not keep me from using CheapOair. I have used it quite often, and was always very satisfied. Thank you.

Excellent service! Working with me getting affordable rating, getting me a flight that I can get home before my mother goes to bed and leaving at a time to say goodbye spending those last moments before my return home. Thanks for everything.

We booked a flight for our honeymoon and chose to get insurance on our flights. We had to cancel for medical issues and we were charged a $100 cancellation fee but that they would give us a $500 voucher. Then we were sent an email which said we also had to pay a $200 dollar per person charge to rebook a new flight. So on a $590.43 flight that we purchased insurance for, we would have to pay $500 in fees to be able to rebook. And they kept saying it was the airlines charging the fees and go talk to them. But we had to rebook with them but could only use the original airlines. After much struggle and many phone calls we gave up. Read all the fine print. A disingenuous way to do business. This should be illegal. The insurance seems like a scam. You lost several customers and our friends.

I booked a flight for my mom. I tried to call to complain about the service she got from the airline. First, she was uncomfortable with the flight. Airline doesn't have the amenities you're expecting for an international flight. Her luggage was been lost in Dallas and she didn't expect that to happened wherein she make sure she put up her luggage on the machine to check it in and when we got her luggage it was been broken.

Excellent service. I will definitely recommend to my Friends and Family.

So I called in expecting for some serious waiting time. Didn't happen. 3 or 4 minutes max. Greg answers. Very nice to talk to. Very professional. He gave some options and was very easy to talk to. Made sure I had the flight that worked for me. Was very impressed with the help I got. Thank you for asking. I will recommend you to my friends. Thanks and good day.

I am very satisfied with your services, especially after treating my request about changing the day of returning. Best Regards.

I concur. I find their booking page misleading. I was charged an additional $156.00 dollars for a seat and immediately called customer service to change my seat and get refunded. The representative told me it would be refunded in 7-14 business days. It never was. I talked to numerous customer service representatives after and they just bounced me around to other departments until someone in billing claimed they couldn't hear me and had to disconnect the call.

Agent was very helpful and responded with care.

SUPERVISOR Manual ** is an amazing employee and very patient & polite. He worked with me 2 days straight to make sure I received the best deal & flight.

I don't know where those good reviews from. This is the worst company. I had a situation when my dad should fly with mom, but suddenly he dad. I call company asking about credit on my mom name, because she couldn't fly. They didn't want. After I sent all documents they told me that they did credit for mom. But couple days after, when I called to book ticket for her, which cost 461$ they told me that I should pay extra 520$ for that. Are you serious??? Does it means they didn't do any credit for her and just continue to lie??? It's terrible.

I am happy and satisfied with the agent who waited on me. He was friendly and patient with me with all the questions I had. I will definitely use CheapOair again, and tell my friends about it.

I love the company. Customers service is exceptional.

I was very dissatisfied with the experience. I finished paying a double for my ticket. I was told that the difference I need to pay including everything will be $487.98 which was only $144.28 more. The bill came with $831.68 for 1 way ticket.

Efficient and helpful. After talking with a agent I got a better deal than what was advertised... Unheard of in the modern world of commercialism.

During our vacation, we discovered that we made a booking error, departing from the wrong airport, and needed to change the reservation. We contacted CheapOair and spoke with Agent Alexiana. She was the best... She gave us options, spent time researching flights, waited for us to work things out and booked us on a flight from the correct airport. She was understanding, thoughtful, competent and resolved our problem in the best, most affordable way. We are grateful for the help she gave.

I booked airfare, hotel and car rental at the same time. My credit card company notified me about the charges. I confirmed them all at the same time. I got an email notice, immediately, that the hotel was not confirmed. I called the number they suggested. After waiting 50+ minutes, they said the price went up. I asked for a supervisor. It's been over 1 1/2 hours plus no chat was returned nor email. How does one spell S-C-A-M?

CheapOair on the airlines that use are absolute crooks. I buy a ticket for $700, plans change, I have to change it, they charge me another 300 something dollars so I'm up to 1100 something dollars. My plans have not changed and I have to cancel my ticket. In order to cancel my tickets they're taking $200 away and they want me to pay an additional hundred fifty dollars out of pocket just to cancel my ticket leaving me with a grand total of $350 out of 1100 that I have currently paid total. How this is possible is absolutely beyond me. This should be illegal. These people are absolute crooks - both CheapOair and the airlines that use them. None of these fees were upfront or easily accessible or told during ticket purchase. I highly advise never using CheapOair!!!

Due to dynamic airlines inefficiencies, I did not know my flight was cancelled. It was booked a month ago. Gair help me straighten it out. I would have paid over $500 for a flight. She recommended I go to another close by airport and got a flight for a little over $300 a ticket. I had four tickets. Initially I was upset but thanks to Gair I'm going on vacation. Thank you again Gair and CheapOair.

The lady that helped me to book my flight was very nice.

Booked flights overseas and paid 5 months prior to departure. Flights have changed three times. Still 45 days till departure and I need to change departure date to three days earlier. Firstly the change was quoted at $150, then it became a $370 change, then my wife and I were booked on different planes. After an hour and twenty minutes on the phone we got it sorted out for a matter of $272. As if travel is not unpleasant enough when everything goes right, outsourced boiler-room style phone banks are not very helpful, even at extortion rates. Will never use this site again.

I have wrong spelling my first name MIN as MAN, and immediately give telephone to CheapOair and ask for their correction, but they ask me pay US$88.00 to them. I feel this is no reason so I refuse and have a very bad feeling to this company.

I hate writing reviews unless some place was great or just insanely bad! This was bad. After reading reviews I tried to book on CheapOair, 3 times on flights and every time after I filled it out, suddenly the flight was booked. The process takes time, a lot of it. The next day these full flights were still advertised. So I called, and spent an hour with a nice guy from India who booked the same "full" flights, sent me a confirmation. I called my parents and said the grand kids were coming, and two hours after that - CheapOair - wrote me and said the trip was cancelled. I called, mad and angry. I had to accept what they said "no, flight" - so I asked to cancel MY CAR RENTAL and they tried to charge me $40 for cancelling. At this point I lost it, and they backed off. 8 hours of my life, sad parents and the prices have jumped 30%.

The man who helped me was so kind. He took the time to answer all my questions and verify the spelling of everything. No problems at all to get the ticket for my fiance in another country. My friend recommended CheapOair to me and I plan to recommend it to everyone I know. Thank you for making this so painless!

They are full of lies and will steal your money! Don't book with them! Impossible to get a hold of customer service. They are difficult to work with and makes many false promises to buy time. It is four days before our flight and we are still being told to wait and call them back in two days! They are also avoiding our phone calls, transfers us to the wrong department, or hangs up on us. I've never had such an infuriating experience with a booking company.

I was extremely happy with the managerial service today. The supervisor was very kind and professional to provide service to me. And he resolved my issue very well. I will be purchasing tickets in future with Cheapoair again.

I had an excellent experience with each person.

It changed my return flight to the next day and I didn't realize it would charge for assigned seats.

Booked my flight to Seattle, expecting the flight information and price to be what I originally booked. Upon printing the itinerary, the flight information was completely incorrect, except for the destination. I also tried scanning my credit card unsuccessfully which resulted in my card being compromised later in the day. Now I have erroneous charges, no card or way to access my funds. Corrections to my flight cost me an additional $144, I think. So unhappy!

The man that I make my payments to is a very helpful person. I talk to 3 different people. They can't take care my needs.

Great price, great services. Just make sure you get your dates correct or rebooking charges are high from airline.

Was able to get nice flights at a fair price.

I am very happy with the service. Except for 2 billings received. One was $810.36 and one for $780.46. Which one is the right amount. Also was my credit card billed for both.

I was very pleased. Your Agent was more than helpful. I use your site frequently. I appreciate that you can make your reservation on the phone without a charge. I am a senior and this is very important to me.

My agent was incredibly helpful. He had a lot of patience with me because I just wanted to be sure what route did I have to take to make my trip more comfortable and at a better price. He was so courteous, respectful and knows very well his job. I really loved to deal with him. Thanks CheapOair for getting professional and amazing people working for you.