CheapOair Reviews

Booking agent misspelled my name on the reservation, in fact misspelled my name on three reservations and I've been charged a fee for cancellation of these so far. I believe these cancellation fees are not correct since the error was your part, not mine, you did it all by yourself. I am willing to file suit or to dispute charges on the credit card if these are not corrected. Spent all day on the telephone and still didn't get it corrected and one refund was done charging a fee back. I'm really upset

Affordable and acceptable. I Had to fly to see my hospitalized mother and I am a new small business owner. I can't even afford to pay myself a decent wage, but I did find affordable air fare and car rental.

It was easy to book thru CheapOair online esp for international travels. I can chose the seats and if I encounter a problem, the agent is willing to help. I have been booking with them for maybe 15 years. Thank you.

This has been the easiest and most relaxing booking experience I have ever had! I had several small trips tied into one large one, and received discounts and the option to pay over time as well! Thanks CheapOair and I am certain I will continue using your services for all my international and local travels!!

Upon booking it was smooth until the return flight I was told the promo ended and I would have to pay extra $75 for extra bag. Once I booked the flight I received an email that my bank did not approve the purchase. I called 3 times to my bank and they approved the purchase every time then I had to use a different credit card and went through the whole credit card auth with my bank approving every time. I had the worst experience with the credit card authorization department calling me all day telling me my bank was not approving the charge and when I call the bank they would tell me that Cheapoair is placing the charge then refunding it. It was the worst booking experience of my life and I have used this website in the past but never like this and in the end I was confirmed a flight but paid extra than other websites were offering for the flight.

I booked with your app last year for the same trip as this time & have been very happy. I also appreciated when you kept updated with my journey. I am elderly & the agent was patient with me as I am not savvy with online giving info, but managed with the agent's help & confirmed my booking. Thank you.

I was informed that a part of my return flight was cancelled and that I had to contact customer service for alternative options. I tried several times to contact them but the AI bot didn't understand my question and it was impossible to get in touch with a live person so my problem is still not solved!!!

Zero is really what I would like to give. CheapOair has been one of the most frustrating companies I’ve ever dealt with. I purchased airline tickets through them, and the merchant ultimately did not provide the services I paid for. Despite this, CheapOair refused to take responsibility, offered no real assistance, and repeatedly sent automated emails instead of addressing the issue.

We were helped by Jaden, who was extremely helpful, patience and followed all of our wishes. It was a great experience, we will be back :)! After several attempts (seating problems, long wait, sold out) we finally found the flight that seems to fit our plans. Thank you.

I received flight “updates” by email which I thought were helpful, but when I arrived at the airport I found my flight, which, according to CheapOAir was scheduled to leave at 7:30am, was actually scheduled to leave at 6:30am. So, we had to book a new flight which was a hassle. A email from American Airlines confirmed the 6:30am departure, but by the time I saw it, it was too late. Not a great way to start a Honeymoon.

Booking my international flight took all of 10 min. I do not know how CheapOAir finds these flights. Comparing to my Google flights search, CheapOAir had the best deals to get to my destination. Very thankful.

I booked a rental car through CheapOair with Budget. Only to find out after the 2 hour counter wait time that the price quoted on CheapOair was not the price given to me at the counter. To which CheapOair replied with "Car rental booking when you booked it online the system always only gives you the price which is not included the mandatory taxes and fees as that is something which car company charges the customer and those charges are not same and depends on car company to car company, and if you have paid something to the car company directly so for those charges you need to speak with the car company directly." no resolution offered - customer has to bear the responsibility of fixing everything. To which Budget responds with take it up with CheapOair leaving the customer with no resolution. My expected counter price to be paid "Amount to be paid: $377.19" turned into $418.23 with no resolution from either Budget or CheapOair.

Unimaginably bad customer service seemingly subcontracted overseas. You have options - there are numerous websites that operate with a semblance of integrity - this group of thieves is not one of them.

We booked a round-trip flight for a third-party business associate and misspelled the names on 2 travelers. We noticed it almost immediately after finalizing the booking. I started a chat to get it fixed right away, and in summary: 1) It took 2 1/2 hours. 2) It cost 50.00. 3) Or we could have cancelled and rebooked correctly for something over 120.00. 4) I was left on hold multiple times for 10 to 15 minutes. 5) The agent called to get verbal authorization for the 50.00 fee and we could not understand a word he was saying. 6) Then the next day, the traveler noticed on the itinerary that the return flight was for exactly 24 hours later with the same exact arrival and departure times to the minute, and I don't believe for a moment we made that mistake. 7) We called customer service to get this corrected and this time it only took 1 1/2 hours. 8) 200.00 plus for cancellation and no reimbursement. 9) Or 358.00 to get it corrected to the required date. 10) So hours later and well over 400.00 later, we got it -FIXED-. Soooooooo enjoy your booking on the friendly and cheap skies of CheapO Air!

I am really upset about reservations I made for my brother **. From time I book and time I get email 6 minutes. I try cancel my reservation because date was wrong. They charge me 200$. This company scammer. Not trustworthy. I check rules of cancellation they have 24 hrs of grace. Can you explain this?

Good experience. INFORMATIVE. Provided comparative prices over several days and airlines. No hidden fees or charges. Price advertised was given along with discounts. POINTS were also given that can be used later or right away.

Nope never using them again. Fees for hotel way too much. In fact they told me was certain price and when looked at receipt it was higher than what they told me. Was told only flight routes to thailand was through middle east and later for if I went through bangkok I wouldn't have had to stop in middle east and flight would have been a lot cheaper. I've heard expedia is much better so I'll try them when I go back to thailand in january. Also couldn't cancel flight 'cause wouldn't get money back. I wanted to change it to bangkok but they said I couldn't ... Well I could but wouldn't get money back ... plus hard to understand them on phone and when I was trying book flight online they called me and it literally took over an hour to book .... NEVER AGAIN.

I was on a recent trip to China and on my return my connecting flight on AA was invalid according to the airline. I had to buy another ticket to get home and CheapOair keeps telling me the matter has been escalated but I have no resolution. Beware of doing business with them.

The booking process was very effective and easy to use. The website itself had detailed instructions that guided myself towards efficient completion of the flight booking I needed in conjunction with a road trip.

I booked my airline a while ago. It was confirmed I paid for the insurance. I paid for flexible. Dates couldn’t change my dates and insurance is now avoid. I had to book a whole Another flight to return back home now we getting these emails saying that I need to confirm my payment credit card or they gonna cancel my flight. I’ve been trying to get somebody for the last eight hours. They’re supposed to call me back within three have not received anything. My suggestion CheapOair should go out of business.

Customer service Patricia hung up on me. Confirmations weren't sent in a timely manner. I was told prices were increased, even though on the website it was still the same. The phone number the chat bot tells you to use is different than the one on the website and the one on email. Hard to get ahold of.

I've consistently relied on Cheapoair for my travel arrangements over the years, and I've never been disappointed. Their competitive pricing on flights and travel packages has always met my expectations.

Tried to cancel my flight because of medical Emergency. I purchased the protection plan. And CheapOair does not honor it. Now I know why they call it cheap o air. Would not recommend this service to anyone

Fantastic experience with CheapOair. Cline was very helpful with booking the flight and hotel for me to get my son home. My son was with a college tour group and had a medical emergency and this booking was made flawlessly. I even saved a few dollars booking through the phone.

Update- They’re at least refunding half of what I paid. After several phone calls and online chats. The individual workers were kind and I know it’s not their fault- just a bad policy.

10 hours delay without any customer care. Minimum should take us to hotel or return to customers from total tickets fees. They don't care about the customer...

She was very helpful! And was able to help me with all my needs! I appreciate it! Thank you Victoria for all the help! She was able to find a reasonable flight and matched prices with Expedia and other airlines. She was patient and professional and communicate communicated well.

The easy use of the online booking system was refreshing. There were no glitches, no confusing sections, or any other issues that make online booking so frustrating. I was able to select my flights and book with no issues.

I booked 2 flights and I screwed up the dates on one of them. The customer service rep helped us so much and I’m so pleased w/ the customer service and the thoughtful empathy he had w/ us to help was amazing.