CheapOair Reviews

Don’t use CheapOair. They are a worst company. They take my money without my my permission then when I ask them if you once pay they said no refund even I didn’t get lagged service from Frontier airlines but thanks for my bank I dispute the transaction. It is not safe.

She was very helpful and checking on anything that was available for what I was looking for. She was very polite and well-knowledgeable in her field. Gave me a lot of options, but the one that worked best for us was the one that I originally had planned on getting, which worked out really well. Thank you so much for making things go smoothly. Much appreciated.

I got an email. Time to check in. Great. Now I can check in. I click the nice red prompt, and you get your flight details. Nowhere is there a place to check in. And you offer to pay for boarding passes... what's that?

Excellent price, and user friendly app. However, it is confusing the travel protection vs. flexible ticket features. I ended up buying both, but the system keep offering more, and more confusing features.

They switched flight date. Different than what I asked or put up cause they had their website setup to pick flix dates. Right after I made the purchase and found out that the date was changed without me knowing I contacted them and they didn’t change date nor refund my money .I lost my money and had to go somewhere else and purchase another ticket for me and my wife.

I am outraged that a price is quoted to buy a ticket...But later after the purchase you need to buy a seat!! How absurd. How user unfriendly. What a RIP off. I don't know where online it says every single seat has a price attached...Obnoxious and I will NEVER do this again.

Much easier sites to use besides this. Payment process is difficult and will inactivate your card. Have multiple forms of payment available if you do use it. 4 hours later, I now have to go get a new cards and start over, probably at Kayak.

i booked my flight with cheap paid for carry on, when fly back to Sfo they charge me again , i already paid when booked my flight. when i left from SFO i didn’t paid anything. flight agent said you purchased ticked with third party , they didn’t paid to airline.

I would put zero on that rating, irresponsible and careless customer support, there is no support at all, they just want you to pay extra money for different coverage but if flight cancellation happens they never respond and never solve the issue.

CheapOair has always fit my needs and my budget for over 10 years now! I love the suggestions and bundles offered with the ease of use on the website. I can't say enough good things about this site and their high quality of service. Thank you sincerely!

Your customer service is trash. I could not reach out none of your managers to discuss my issues. Promo that I had in my email, FAM50, did not apply and I spent hours of frustrated holds on the phone!!!

Roman was very professional and helpful during the booking process. I will recommend CheapOair to family and friends for travelling arrangements. He also helped with the booking of the hotel. What more do you want. Thanks so much for this booking.

I declined the trip protection, but it forced me to get it and charged anyway. DID THE SAME WHEN I DIDN'T WANT TO PAY FOR A SEAT AND SKIP THAT OPTION. I feel like I was forced to pay these fees, I never pick a seat, I just sit wherever I'm assigned. I don't care where I'm sitting on a budget. I choose cheap as possible. On a fixed income budget, I'm returning my grandkids from summer vacation so they don't have to fly by themselves, so only need way ticket back.

Never received any updates on my flight until I was getting ready to leave for the airport 2 hours before my scheduled flight of 3:46. I checked my email and received one at 12:46 saying my my flight was pushed back to 1:50...surprise surprise never was informed I was rescheduled to an earlier flight....hence made it to the airport with 10 minutes to spare...I wasn't able to get a boarding pass from kiosk and the check in line was to long an I wasn't expedited through....I was only told that a customer service staff would be with me shortly...while waiting I heard last call for my flight and was still waiting for a cs...my flight was eventually rebooked.

They are holding my refund for more than 2 months. Will not recommend buying from a third party; buy from the airline website directly.

They are the worst place ever. Way too expensive, you can't understand them and bad customer service.

I spoke with Spencer, and he was incredibly friendly, patient, and helpful. He answered all of my questions and made the booking process quick and easy. My main concern was making sure my teenage son and I would be seated together during our flight, and Spencer took the time to understand my request and reassure me. I received my booking confirmation by email promptly, and everything went smoothly. I also got a great price on our airline tickets. Thank you, Spencer, for the excellent customer service—I would definitely use CheapOAir again and highly recommend it!

Easy to use and great pricing, we use this service every trip. I would highly recommend this site to friends and family. The staff is kind as well if you need assistance via telephone. The convenience of booking a rental car and/or a hotel included is a nice option.

Very convenient and easy booking process except for an item I wasn't so clear about that made me call your toll free number. My inquiry was expained to my satisfaction. The whole booking processing wasn't as complicated as other travel websites that I tried. I have purchased a flight from Cheap O'Air in the past and was a happy customer. Thanks for the good pricing for this flight.

I booked a flight back in April for a flight in July and the airline closed down and I couldn't get a refund. I even paid for the extra insurance to be able to cancel the flight (even though it wasn't my fault) but still no refund. The company would hang up when I called or just not even answer. So don't waste your money or time. I booked for 5 people and we couldn't get our money back for a flight was no more. They told me to call my bank and try that way but my bank said they couldn't dispute a cost that went through. So I lost money and a lot of time dealing with this company. So don't waste your money or time like I did. Now I'm getting email congratulating me on a flight I can't take. Well thanks for rubbing it in my face.

The website it very glitchy. It does not show me all of my flight details like if I can bring a carry on or if there are fees. The biggest reason why this is 1 star is because it charged the incorrect card. I selected the one I wanted two different times and it even had me confirm the security code. The order wraps up and sure enough it charged the wrong card. I don't know what is happening but that glitch is now causing me even more problems. It shouldn't be this hard to select and pay for tickets

Jiby took so much time and caring to help us with different obstacles. She was very also easy to understand as well. I highly rate using her. She does a professional job. She helped us w/ chair assistance/times for plane/seats/info in baggage, meals. Worked out a problem with a plane flying from Rome to Palermo. It was very frustrating to keep trying to book a plane then finding out it did not work simply because of issues of plane flying from Rome to Palermo. Jiby was so caring and informative.

I have book with CheapOair for many years and have always been satisfied with the service provided!!! Professional service. Easy to book!! Will continue to plan all my travel arrangements with CheapOair!!

I will NEVER purchase from CheapOair again!!! Our flights were canceled and we are getting the run around for a refund. And insisting we must keep the return flight that has not canceled yet. It's been a complete nightmare. Customer service is not helpful at all. It feels like a money grab.

Thank you very much for all the help and services you have provided me. I truly appreciate everything you have done, and I look forward to working with you again in the future. Thank you once again for everything.

Complete nightmare!! I will never use Cheapo again. Every part of booking this flight was awful. Wrong seats. Upsell calls. Wrong charges. Cancellation charges. Did have me and my child sitting next to each other.

Booking through this OTA was an exceptional experience—easy to navigate, transparent pricing, and a seamless booking process from start to finish. Outstanding customer service, great travel options, and unbeatable convenience make it a top choice for every traveler.

From the first time I started using this agency, I never got any issues. Always easy and reliable. I surely will keep using whenever I need to book a flight. Very convenient, I can book my flight from home any time of the day. Thanks.

The text support tried to make me purchase a different price ticket which was more expensive. And the Indian rep on the phone tried to charge me more. These things are not helpful. Just letting you know. I ended up doing the booking myself.

I was very pleased with the help that I received booking my flights to Boston. Everything seemed to go very smooth until we found a mistake in the spelling of our last name. Both flights had the same error. (Wrong **) (Right **). I made my first call and after your investigation, I was told that I had to contact the airline, Delta about my 1st flight to Boston. and I was given the Airlines telephone number. I called and was able to get Delta to fix their flight. My next attempt to fix my Fight from Boston to home was not as easy. I have numerous phone call hang ups from CheapOair. When I did get someone to try to help me they sent a request to your team in charge if fixing mistakes. The called me and said that one mistake would not cause an issue in processing. They also said the they would have to charge me $50.00 to get it fixed. I don't believe it was my fault but maybe it could have been.