CheapOair Reviews
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About CheapOair
CheapOair allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. CheapOair strives to provide the best customer service to help customers through the booking experience.
Visit www.cheapoair.com- Great fares and travel deals
- Price-match promise
- Earn up to 2x points with app
- ClubMiles rewards program
- Cancellation fees
- Nonrefundable tickets and fares
CheapOair Reviews
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- 4,968,998 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 18, 2026
Very easy booking online. Operators are very helpful.
Thank you for sharing your feedback! We're delighted to hear that you found the online booking process easy and that our operators were helpful. Your positive experience is important to us, and we're thrilled to have made your booking process smooth. We look forward to assisting you with your future travel plans!
Reviewed Sept. 18, 2026
The reservation process was fine, but then I kept being inundated with emails to book my flight, pick up where you left, leave reviews etc... Please give a break!
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 17, 2026
That was nice and easy. Nobody is doing better. Great.
Thank you for your positive feedback! We're thrilled to hear that you found the experience nice and easy. We're committed to providing the best service possible, and it's wonderful to know we're meeting that goal. Your support means a lot to us, and we look forward to serving you again in the future.
Reviewed Sept. 17, 2026
I was assisted by your representative NICOL. He was very polite and professional. He help me to cancel my wrong reservation and rebook tickets. Excellent customer service! Thank you.
Thank you for your wonderful feedback! We're thrilled to hear that Nicol provided you with excellent service and was able to assist you with your reservation needs. It's great to know he was polite and professional throughout the process. Your positive experience is incredibly encouraging, and we'll make sure to share your kind words with him and the team. We look forward to helping you with your future travel plans!
Reviewed Sept. 16, 2026
I have had nothing but excellent service when I have booked flights. 10/10 stars.
Thank you for your wonderful feedback! We're delighted to hear that you've consistently enjoyed excellent service when booking your flights with us. Your 10/10 rating is incredibly rewarding, and it motivates us to continue providing the level of service you expect and deserve. We look forward to helping you with your future travel plans. Safe travels!
Reviewed Sept. 15, 2026
I was extremely disappointed with the service I received. The agent in my estimation was not kind. I felt I was being taken advantage of. I booked, with the last digit of my name wrong. I was on the phone for over two hours and eventually was told to go to the airline to get it changed. Which I eventually did, and got everything sorted out. He wanted me to purchase a new return flight, which was not true. Then wanted to charge me $100 for each way to change the 1 digit. Therefore I would have to pay for a new return ticket, plus $100 to change the one digit on the first flight. All untrue.Won't ever use this site again.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 15, 2026
So far so good. No problems first time I'm using this site to book a flight. Many years since I've traveled from San Juan. Usually, I try to get direct flight from New York
Thank you for sharing your experience with us! We're thrilled to hear that your first flight booking through our site went smoothly. It's great to know that we could make your travel plans from San Juan hassle-free this time. We strive to provide convenient and efficient services, and your feedback reassures us that we’re on the right track. We look forward to serving you again in the future. Safe travels!
Reviewed Sept. 15, 2026
Excellent experience with CheapOair! The booking process was quick, easy, and straightforward. Everything went smoothly, and I received all the information and confirmation I needed. Great service and a very convenient way to book travel. I would definitely use CheapOair again and highly recommend it!
Thank you for sharing your fantastic experience with CheapOair! We’re thrilled to hear that the booking process was quick and easy for you. It’s our priority to ensure a seamless travel experience, and your positive feedback reaffirms our efforts. We're glad you received all the necessary information and confirmation promptly. We appreciate your recommendation and look forward to assisting you with your future travel plans. Safe travels!
Reviewed Sept. 14, 2026
Good service, keeping updates, constantly sending messages.
Thank you for your positive feedback! We are delighted to hear that you appreciate our service, especially our timely updates and consistent communication. It's our goal to keep our customers informed and provide a smooth experience. Your satisfaction and support mean a lot to us, and we look forward to serving you again in the future. Safe travels!
Reviewed Sept. 14, 2026
Awesome price. First time using this. Love it. I will buy again. 😀
Thank you for sharing your experience with us! We're thrilled to hear that you loved our pricing and had a positive first experience. We look forward to welcoming you back again soon. Your satisfaction is what we strive for, and reviews like yours make it all worthwhile. Happy travels!
Reviewed Sept. 13, 2026
It is my first time booking with you and you made everything so simple easy
We're thrilled to hear that your first booking experience with us was smooth and hassle-free! It's our goal to make the process as easy as possible for our customers. Your positive feedback is greatly appreciated and will be shared with the team. Thank you for choosing us, and we look forward to assisting you again in the future!
Reviewed Sept. 13, 2026
There were a lot of extra fees. I also have no idea how to check into my flight the day before. I won’t use CheapOair again.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 12, 2026
CheapOair cancelled two of our three confirmed tickets by “mistakes”: forced us to re-book by ourselves for extra $$$$ at airport and delayed back home for 24 hours. I bought three E-tickets of China Southern airlines issued by CheapOair on 11/5/2025 (booking reference # **, a total price of $2668.97), for a back home trip from Chongqing of China to Los Angeles of USA.
When my toddler son, grandma and I checked in at Chongqing airport 2.5 hours before departure, we were told that no tickets were under our names!!! I called CheapOair twice, and they assured me twice that ALL three tickets were booked and confirmed. After one hour on hold, I was told by China Southern airlines that only grandma’s ticket was found, the other two tickets were cancelled by “unknown”. After another half an hour on phone, China Southern Airlines claimed that the other two tickets were “cancelled” by CheapOair the next day after booking in November of 2025.
In desperation, I asked China Southern airlines for the price to re-issue the tickets. It would be 25,000 yuan ($3630, more than two times the original price)!! So much I wanted to go home, I was ready to pay. However, the time ran out, and no tickets could be sold. All three of us had to pack our luggage going back to the car, spending one more day in Chongqing. I called CheapOair asking for tickets back to Los Angeles and was told over the phone that the next day tickets would cost additional $850 x 3 besides the already paid $2668.97. Unbelievable!!! I scrambled and bought three tickets from Air China (economic coach) through Expedia, for $4187.89. That is $1518.92 more than my original booking of premium economy tickets. I had to cancel my son’s doctor's appointment due to the delay. We arrived home at 11:00 pm, and I had to be at work 9 hours later.
Think twice before booking China Southern Airlines through CheapOair. Here are the nightmares waiting for you: strangled at the airport after an “unknown” cancellation, paying extra money for flying out; lengthy waiting time on the phone with China Southern Airlines. CheapOair emailed me eight days after I got home, saying that they would issue a refund of $2668.97, but I paid $1518.92 extra, flew home by economy coach instead of premium economy, and missed my son’s doctor appointment.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 12, 2026
Emmet did a fine job. Very clear and helpful. Was able to save a few dollars.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 12, 2026
Wonderful service! Very patient and professional. Was so helpful with all my requirements.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 11, 2026
The man that helped me was very good and went over the top helping me get to my destination, which was an emergency. 😃
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 11, 2026
The agent helped me get a better price, changed the travel date for earlier date for even less cost. Thanks Cheapo Air.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 10, 2026
Pretty good site. Fairly simple to navigate. It’s my first time using it. Hopefully my flight goes well!
Thank you for taking the time to share your experience with us. We're pleased to hear that you found our site simple to navigate. We hope everything goes smoothly with your flight, and we look forward to assisting you with your future travel needs. Safe travels!
Reviewed Sept. 10, 2026
I was extremely disappointed by the misrepresentation of CheapOair. What appears to be a cheaper fare was actually the same if not MORE than its competitors when adding all the FEES for seat selection, ESA fees, agency fees, etc. Every page literally asked you to add on additional services for a fee. This is my last time shopping with CheapOair. Oh no, let me not forget the 5.95 fee to get a Boarding pass. Who does that?
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 9, 2026
Cheapo (the name says it all) called me to see if I wanted to purchase seats for both ways for $10.95 total since I hadn't picked seats. This morning I went to check in, and it was already confirmed, but no seats were assigned. I called CheapO and was on the phone for over an hour; they said that wasn't what I paid for. I said, "Yes, it was, go back and review the recorded phone call." Either they do not record the calls or are just trying to pull one over. I know what was said, and it was about the seats. They can't seem to get their shit together. Will never use them again and will never recommend them to anybody!
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 9, 2026
Did an outstanding job persisting and getting me a flight home after an amazing amount of flights cancelled here at Heathrow. Thank you so much.
We’re so pleased to hear that our team was able to assist you in such a challenging situation at Heathrow. It’s great to know they persistently worked to get you home despite the cancellations. Your positive feedback means a lot, and we’ll be sure to share your comments with the team. Thank you for taking the time to share your experience with us!
Reviewed Sept. 9, 2026
I booked my R/T flight 30 minutes ago, but up to now it's still not confirmed. I was told they'll call me back in 3 hours. I am a senior citizen, and I don't need this inconvenience.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 8, 2026
My booking was not made correctly. I failed to calculate the time difference and flight time arriving to my final destination, therefore booking a 1 stop fight instead of non stop. I am a disabled veteran and it would be a grave hardship to sit in the airport for 14 hours before arriving home to Atlanta.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 8, 2026
I called customer service to get the details of my flight, and booked the tickets with the representative. I had a good experience.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 8, 2026
Fair price, convenient and informative. So far, I feel confident embarking on the trip.
We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.
Reviewed Sept. 8, 2026
It was a pretty easy and seamless process getting my travel tickets through this service. I had to come back several times to find the "right" price, but ultimately, I found a good priced flight for the days we wanted to travel.
We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.
Reviewed Sept. 7, 2026
Very professional, very helpful. Deserves promotion. In a timely manner, went out of the way to make me understand to book the flight.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 7, 2026
Thank you for having an easy accessibility and being available. Appreciate it.
We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.
Reviewed Sept. 6, 2026
Booked a flight after seeing their 24 free cancellation claim. My plans changed and I called 18 hours after making the reservation. I was told on the phone my cancellation was approved by the airline and that I would be receiving a full refund. I got an email confirmation from the airline and from CheapOair. Today (3 weeks later) I get an email saying that only $270 (50%) was eligible for refund and that it would take another month before my credit card will get refunded. I have had several phone calls with customer service and it has been a very frustrating experience. DO NOT USE CheapOair. Their 24 hour free cancellation is not free. I will work with my credit card company to get a refund. I will never try CheapOair again.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 6, 2026
MISERABLE EXPERIENCE. Hidden fees, constant bombardment to buy more, pay more. Confusing website that sends you to dead ends. Guidance that leads nowhere like come check in but when you open the site, you can't check in. You have to go to the airline. Why not just say "go to your airline home page and follow check in directions?" Further, there was nothing cheap about it and you better like talking to India if you have any questions.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 6, 2026
Worst customer Service I have ever had. Deceptive or information misleading information.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 5, 2026
All good with the prices and the easiest ways to book my flights.
We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.
Reviewed Sept. 4, 2026
The last rep I had a chat with was not able to help me complete the spelling of my last name to read just **.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 4, 2026
My experience with your staff has always been a joy. There has never been any hassle or lack in professionalism. I appreciate the time and communication of your company. Thank you for making my trips stress free.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 4, 2026
Without technology where it is today and the way, the prices are in travel, gas, and all this I do appreciate this. CheapOair has given me a lot to look forward to when it comes to visiting my family members. Thank you so much.
We're so glad to hear that CheapOair has made it easier for you to visit your family. Your kind words are greatly appreciated, and we're delighted that our services help you look forward to more travel opportunities. Thank you for choosing us, and we look forward to assisting you again in the future!
Reviewed Sept. 4, 2026
Asked online about a connection to Berlin the same day I arrive in Frankfurt. Nothing worked, very bad.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 3, 2026
The phone rep and the virtual expert both did a great job. The person on the phone got me a better rate than online rep but they were both very helpful.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 2, 2026
I was very pleased with Ollie. He was patient, professional and friendly. He easily solved a problem when we found out that the flight we were trying to book was not available. I had struggled all day with trying to arrange appropriate flights and he made it seem easy. I give him 5 Stars.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 2, 2026
Cheapoair is a scam. The scam is called bait and switch and is illegal. I found a flight on the website for $117 and it was marked to “call for booking details.” When I called, I was told by the customer service person that that flight was not available, but a flight was available for triple the price. I tried later that day and the same flight came up for the lower price of $117. Same thing. I called and suddenly it was three times the cost. I called again to speak to a manager, waited on hold and was disconnected. I called back and was told that a manager was not available. Bait and switch tactics are fraud. Going back to hopper. Save your time and go to a low cost airline booking service that is honest.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 2, 2026
Being using Cheapoair for many years, never disappointed. Kudos, (so far) Will recommend. Cheers!
Thank you for your loyalty over the years and for taking the time to share your positive experience. We’re thrilled to hear that you’ve consistently found our service satisfactory. We look forward to continuing to meet your travel needs in the future. Cheers to many more successful trips with us!
CheapOair Company Information
- Company Name:
- CheapOair
- State/Province:
- NY
- Country:
- United States
- Website:
- www.cheapoair.com
