CheapOair Reviews
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About CheapOair
CheapOair allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. CheapOair strives to provide the best customer service to help customers through the booking experience.
- Great fares and travel deals
- Price-match promise
- Earn up to 2x points with app
- ClubMiles rewards program
- Cancellation fees
- Nonrefundable tickets and fares
CheapOair Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 12, 2026
Chat function does not have people who respond to your questions. I didn't get a boarding pass and my first and middle names are one big name. Nobody helps. Waited 10 minutes after they connected and didn't respond to any message. Like are you there?
We have reviewed the booking and see that the name is correct on our end when this was made online. Also, boarding passes are obtained on the airline website 24 hours before departure. We regret you had issues when trying to use our chat feature, and if you require additional assistance, please contact us at 1-646-738-4820.
Reviewed May 12, 2026
Tanya was really great with assisting me in my flight, even when things were not working out properly, she remained patient and worked with me until the flight was completely booked. I will definitely use this service again to purchase flights or travel accommodations.
Thank you for sharing your wonderful experience with us! We're thrilled to hear that Tanya was able to assist you with patience and efficiency despite challenges. Your repeated trust in our services truly means a lot, and we're delighted to support your travel needs. We look forward to serving you again for your future flights and travel accommodations. Safe travels!
Reviewed May 11, 2026
Disappointed this time, just a name change and they ask for $100.00. Everything is getting too pricey. They offer me better seats if I buy extra package and that didn't happen either. Not the best customer service this time. Too many transfers to different departments and nothing got fixed.
We apologize for your experience. Charging a fee for a name change and difficulties with the upgrade offer clearly caused frustration. Handling frequent departmental transfers is not ideal. We're increasing training to minimize service hiccups like these. While costs change due to preferences, our goal is transparent, burden-free decisions. Please contact us to address unresolved complications surrounding seat selections and the ticket name on file to adjust account coincidences diligently.
Reviewed May 11, 2026
I have been a CheapOair customer for some years now. My last two experiences with them has caused me to cancel my membership and I will never use them again. Dishonest people.
Reviewed May 11, 2026
I paid for baggage both ways but it is showing I only paid for my bag going to SJU but not returning. I know I paid 35 dollars to SJU and 45 Dollars back to MCO but it isn't showing the return to MCO charge.
Please contact Cheapoair customer service to discuss the payment for the bags at 1-646-738-4820, our apologies for the inconvenience.
Reviewed May 11, 2026
After spending a lot of time trying to get my flights and getting nowhere a representative of CheapOair called and graciously fixed all my problems. Truly a blessing and really appreciated her endeavors.
Thank you for sharing your experience! We're delighted to hear our representative managed to assist you with your flight issues efficiently. It's wonderful to know their efforts made a positive impact, and we're grateful for the opportunity to help. Your satisfaction is important to us, and we look forward to making your future booking experiences just as smooth. Safe travels!
Reviewed May 11, 2026
It was quick, easy and not expensive at all. I’m completely satisfied, will recommend definitely and be a returning customer real soon. I was able to find a round trip with American Airlines, a great airline.
Thank you for your excellent feedback! We're thrilled you had a quick, easy, and affordable experience arranging your travel with American Airlines. Your satisfaction and intent to recommend us premises much support. We can't wait to welcome you back for your next booking and keep providing you with the great service you expect. If there's anything else we can do for you, feel free to reach out. Safe travels until then!
Reviewed May 10, 2026
Appreciate the help from your staff. Really knowledgeable and helpful from the questions that I was asking. AFFIRM was not helpful at the situation but was able to use it when I logged into my email account. Great. Thanks.
Thank you for the feedback! We’re thrilled that our team provided helpful and knowledgeable support with your questions. While AFFIRM response time didn't meet initial expectations, it's great to hear you successfully accessed it via your email. Your satisfaction is important to us, and we're glad things worked out positively. We look forward to serving you again.
Reviewed May 10, 2026
I was confused because I was given a 6 digit confirmation number but my email was telling me a booking 8 digits. I was going crazy thinking AI had messed me up. I felt like a the biggest idiot. The agents do a great job at Cheapoair. Thanks again!
We apologize for any confusion caused by the discrepancy in confirmation numbers and thank you for recognizing our agents' efforts. We're dedicated to resolving such issues timely, ensuring seamless service. Your feedback is valuable for us to improving our processes. Please don't hesitate to reach out if you need further assistance or have additional comments. Your satisfaction is our priority. Thank you for choosing Cheapoair.
Reviewed May 9, 2026
I booked a flight to Pennsylvania, but instead of going to Philadelphia, it will go to Pittsburgh. Tried to change location or get some credit to apply to fix the mistake. They would not give credit so, I would lose 1,200 I paid already and be recharged a whole another amount on top of the money I spent for nothing.
Unable to validate the review or reservation.
Reviewed May 9, 2026
Polite, professional, efficient, exceeded expectations. Got the flight with available discounts. Polite, professional,
Thank you for sharing your experience! We're thrilled that you found our service polite, professional, and efficient, while also exceeding your expectations. It's fantastic to hear you secured discounts on your flight. Your satisfaction is our top priority, and we look forward to serving you again. Safe travels!
Reviewed May 8, 2026
Great service. Please maintain your good service especially when cancelling flights or rescheduling it because of valid reasons like Covid or any medical conditions that is paramount to other passengers' safety and health. I have a bad experience on this when I was contracted with Covid and the ticket was paid several months prior. Keep up the good work!
Thank you for your positive feedback! We're delighted to hear that our service meets your expectations. We understand the importance of accommodating changes due to valid reasons like medical conditions. Your experience highlights an opportunity for us to improve, and we're committed to doing just that. It's great to have your support, and we're dedicated to ensuring consistent quality in your future experiences. Safe journeys ahead, and thank you for choosing us!
Reviewed May 8, 2026
While booking my flight online I opted for the upgrade to allow me to select my seats and have 1 free checked bag for each of our 4 family members. After several attempts to make this choice I resigned myself to the basic economy class tickets. I then paid an additional $491 to select my seats, but there was no option to purchase a plan for checked bags. I can only assume it will cost me an additional $400 for 4 checked bags.
A few days later I was contacted by phone to purchase a travel protection plan for $263 with a company called TripMate, and told I could cancel within 10 days for any reason for a full refund. After researching various travel protection plans online I found a more competitive product. I called 9 days later and requested to cancel. I was told I would be issued a full refund and that a manager would also contact me within 24 hours. They either never called or when they did, tried to resale me another product. I filed a grievance with my credit card company and they refunded the $263 to my account, yet on CheapOair's website the charge for the $263 still appears on my booking number. Why?
The insurance has been refunded.
Reviewed May 7, 2026
I tried online to book my flight & for some reason it didn’t go through, even after trying several times. I got a phone call from an agent name Ika who worked very hard to get my flights through & she did!! She was definitely An Angel for me.
Thank you for sharing your positive experience with us! We're thrilled to hear that Ika was able to assist you in booking your flights successfully. We pride ourselves on our team's dedication to going the extra mile for our customers. We will be sure to share your wonderful feedback with Ika. We are committed to making your future bookings seamless and concern-free. Safe travels, and thank you for choosing us!
Reviewed May 6, 2026
I booked a hotel room through CheapOair and the listing clearly stated “free cancellation until May 17.” However, when I tried to cancel on May 6, they suddenly wanted to charge me a $33.28 service fee plus a $25 cancellation fee. This is misleading and not transparent. If a booking is advertised as “free cancellation,” customers should not be surprised with hidden fees afterward. Experiences like this seriously damage trust in the platform. I recommend everyone read the terms very carefully and keep screenshots of the booking conditions. Unfortunately, my experience was very disappointing.
Unable to validate the review or reservation.
Reviewed May 6, 2026
You didn't tell me I was booking the wrong date!!!! Now I have to call and cancel. What a scam.
We would not have known you were booking the wrong dates, as this was done all online. We display the flights, dates you have chosen and if you got the wrong ones it could be you selected alternate date because it was a cheaper price. Very sorry for the inconvenience.
Reviewed May 6, 2026
Thank you! Agent Shain was very helpful. When I was booking online they changed my return date. Then I made a call. Your agent was able to give me return flight for the date I wanted. He also ordered wheelchair to make this trip easier.
Thank you for sharing your wonderful experience with us! We're delighted to hear that Agent Shain provided efficient assistance restoring your preferred return flight and helped organize a wheelchair to enhance your traveling convenience. Ensuring customer satisfaction and comfort is core to our service values. Your positive feedback reinforces our commitment and motivates us to uphold these excellent standards. We look forward to supporting you in future travels. Safe and pleasant journeys ahead!
Reviewed May 4, 2026
Just try to get your $ back after a cancellation! They won't talk with you!
We see that you contacted us through the chat service and the booking is cancelled as you did it online. If you could not reach via the phone it is because we are experiencing heavy call volumes due to customers stranded holding Spirit airline tickets. But we're glad you got the booking processed for cancellation.
Reviewed May 4, 2026
As a first time user, this app helps me to find the competitive ticket price with other travel providers. I was booked for my international flight easily and I applied the promo code, flexible date and many options for helping me out with cars or hotel. I hope there will be more promo, and consistently keep the best travel provider.
Thank you for your great feedback! We're thrilled to hear that our app made booking your international flight an easy and seamless process. We're glad the promo codes, flexible date options, and additional features were helpful to you. We appreciate your hope for more promos and promise to continue offering the best travel experience. Safe travels, and we look forward to helping you on your next adventure!
Reviewed May 4, 2026
It was easy/simple. When I had to reach out to CheapOair customer service was great. Great as in clear speaking/with knowledge to address my situation. Also informed me if further assistance was needed I was welcome to call back.
Thank you for sharing your positive experience! We're delighted to hear that our customer service team provided clear and knowledgeable assistance for your situation. We're here for you if any further support is needed, and your feedback is appreciated. We look forward to assisting you again in the future. Safe travels!
Reviewed May 3, 2026
I booked a round trip flight with you guys and when I called Frontier last night I was told I only had a one ticket. I had to pay double for the return flight. This had really upset me. I will never use you again.
We have reviewed your reservation and you booked this back in March. The ticket was booked on Spirit on the outbound and you booked Frontier on the return so you never had a roundtrip solely on Frontier airlines. Now that Spirit is no longer flying you have to purchase a new oneway ticket on the outbound. We see you have already been assisted.
Reviewed May 3, 2026
All was good until finding out return flight has a 20 hour layover in Denver. On May 25th to the 26th. Now I am on the phone with customer service. This is not acceptable for me. When booking a round trip ticket a major note should pop up with a situation such as this.
Customer has been assisted and booking cancelled.
Reviewed May 2, 2026
The service provided by your agent was quite clear and informative and done professionally. Especially in this period when Spirit Airline closed down the agent was able reassure me and assisted in getting a new booking.
Thank you for sharing your positive experience with our agent. We're delighted to hear that you found the service clear and professional during a challenging period following Spirit Airlines' closure. Your comments about being reassured and assisted with your new booking are very much appreciated. We're committed to ensuring a smooth and supportive process for all our customers and thrilled that it made a positive impact. Safe travels, and thank you again for recognizing our efforts!
Reviewed May 2, 2026
This ticket sales place is biggest scam. I purchased tickets but found out they have not included carry on to the plane. I ended up 4 x $65 both ways for our two carry-ons.
Unable to validate the review or reservation.
Reviewed April 30, 2026
Very clear, quick, and easy to understand. Always travel by air using COA. Thank you as always for all your support. Had some issues in the past and always had a good and clear guidance from COA. Thank you, as always.
Thank you for your heartfelt feedback and ongoing trust in our services. We’re delighted to hear that the clarity and guidance you received have made air travel with us consistently positive. Your continued support and trust mean the world to us, and we're always here to assist you. Safe travels, and see you on your next flight with COA!
Reviewed April 30, 2026
I booked a flight for June 20 and I continued checking and paying before I noticed it got booked for the 19th. I immediately got a text saying you give me a different date so I called and was told if I wanted to change you would charge me twenty dollars to cancel and then 84 dollars to book the next day. I feel like you tried to scam me out of over 100 dollars so I said I would keep the mistake flight. I will be skeptical to ever use your service again!
I'm sorry to hear about the inconvenience you experienced with your flight booking. We appreciate you bringing this matter to our attention. The booking and change fees should be clear and we regret if these charges felt unexpected. We are taking your feedback seriously to improve our processes. Please reach out to our customer service team directly if you need assistance or wish to explore further options for your itinerary. Thank you for sharing your experience with us.
Reviewed April 30, 2026
I want to thank Amy for her patience while I changed my booking of 4/29/26 to a new booking on 4/30/26. She explained everything and assured me it was not my fault. A HUGE THANK YOU Amy. If I ever call in again I would hope to get Amy again. I forgot to mention that I need a wheelchair.
Thank you for sharing your positive experience and gratitude for Amy’s assistance with your booking change. We're thrilled to hear she ensured everything was handled smoothly for you. Regarding your mention of needing a wheelchair, please contact our customer service team so we can assist you promptly with special requests. Your feedback is valuable, and we’re here to help make your experiences even better!
Reviewed April 30, 2026
For some reason, the itinerary information provided by CheapO Air is always incomplete. It does not show our connection information or seat assignments. For the 3 of us that are traveling internationally it is crucial to keep an eye on ALL of the information relative to our trip, especially since it is out of our control and frequently changes.
Reviewed April 30, 2026
I am searching Flight from North America to Asia on the official site of Cathay Pacific this afternoon and found a suitable itinerary in Business Class at a reasonable price of CA$8220. When I get to the payment don't know why it jumped to CHEAPOAIR... I am thinking if price is right, I don't mind which company I booked with. Then I filled all info and check one more time with the date and flight time and PAID with my credit card. I received email confirmation as normal but when I tried to book seats in advance and found I was assigned seat 58G on my first flight from Toronto to Taipei it is definitely not Business Class.
So I checked my email confirmation and found the itinerary does not indicate any class neither Economy or Business. Lucky, I found it within hours then I called Cheapoair and the staff replied my booking was at high-end Economy class, NOT BUSINESS but not explaining how the cost of CA$8200 was made up and suggest me to upgrade to business class by paying extra CA$8800.
It was a SHOOKING to me, it was definitely a SCAM SCAM SCAM. Naturally, I asked for cancellation and refund as my booking is within 24 hours. Finally, it was cancelled by paying $50 fee, which is also a bad, inappropriate practice. The booking experience had been VERY BAD. I hope travellers to share this real incident happened and stay away from CheapOair.
Unable to validate the review or reservation.
Reviewed April 29, 2026
Been having trouble booking a flight for my and my twins since I'm flying solo. Every other app charging extra for infant seat. Found this app and was so easy to use and navigate through the app to choose my options. Definitely will be using app for future flights travels.
Thank you for your great feedback! We're delighted to hear that you found our app easy and straightforward for booking travel, especially when other options felt limiting. Knowing you can book your flights seamlessly while caring for your twins is immensely rewarding for us. We greatly value your trust and look forward to supporting your future travel needs. Safe travels on your upcoming journeys!
CheapOair Company Information
- Company Name:
- CheapOair
- State/Province:
- NY
- Country:
- United States
- Website:
- www.cheapoair.com
