CheapOair Reviews

I am pleased with the service provided. Customer service is prompt and patient. Most important to me they are always ready to give me their best service in what I need and looking for. Therefore, I recommend their service to anyone who want to travel. Thank you CheapOair.

They were not upfront on cost of baggage and seats on this flight. Everything is extra expensive. I would have possibly taken another airlines. They should tell you the seats are extra, carry on extra and luggage more expensive than other airlines.

So I booked a flight on their website for a specific date and after I booked and got the confirmation I noticed the dates were wrong. So I called to fix the dates and they said I would have to pay 200 to change them. When I was on the website I did notice the dates I put would change and kept having to correct them, so I fixed the dates and booked the flight only to later find out the dates had changed again. The lady I talked to said they had been fixing the website and now I have to pay for their websites glitches. Never booking with them again.

Service was excellent. Agent Jude was very courteous/patient and helpful which is rare these days. As an old airline management staff who received several commendations I was impressed with the service I received and will continue to book through CheapOair. Thank you Jude.

My experience with CheapOair has been pleasant. Everyone has been very helpful. Now waiting for the trip. Hope it goes as pleasant as the ticket purchase. I didn't expect to have to pay for having our seats together. Was nice to receive helpful call when I was checking out seat openings to pick placement.

I had booked tickets and when the itinerary arrived I realized it was a "red eye" flight, which I did not want. I called and the agent was able to accommodate the necessary changes. Thank You! My only complaint would be the length of wait time.

Knowing I was a first time flier, everyone was so helpful and courteous. They answered all my questions and also offered some helpful tips. It was a little hard hearing them sometimes because of all the background noises. I were very much aware that this was a call center I were talking with. That part made me a little nervous.

I was a bit frustrated with CheapOair (and other) online booking processes (at least on my smart phone) if there were any complications. Most are good with simple round trips but fail if you task them with much more. I was particularly frustrated that I had trouble comparing one-stop flights (when going from Texas to China, one would rather go to LA or San Francisco, rather than Detroit or Atlanta), but "Romano" was great. I wasn't expecting much with the Call Center in India, but he had an easily-understandable English accent, was very patient and offered to find alternative routes, ending up getting me an "open jaw" for about $100 more than a round-trip! Very pleased.

They made changes on my flight. Love it. Thank you very much. Excellent service. The young lady who I talked to respect it she also took my call back number immediately so in case we get disconnected. I really like that don't have to go over the same details I talked about with another person.

I had a problem with my booking with CheapOair regarding the ticket pricing. I called them a week or so after I find out that I got charged more than we agreed upon. The person I talked to told me that he will review the transaction and will call me back. After several days Manson called me back and resolved the issue. He sent me a credit confirmation right away for the amount difference. He was so helpful and easy to talk to. I was pleased with the transaction and will be using them again for my airline tickets. Thank you so much for your help Manson.

I have to re-book my flight because an accident. When I call I talk to a human being. Within a minute the people were very helpful and understanding of my problem and made the re-booking so easy. My son choose just flight service and it was a nightmare dealing with them. He was so sorry.

Booking a domestic round-trip flight was the most painful experience. I spent hours (mostly on hold) over the course of two days trying to resolve issues with a number of agents. One agent booked my return flight to the wrong airport for which my credit card was charged. Once that correction was made, no e-ticket was issued. If I hadn't checked with the airline regarding seating, I wouldn't have known about the problem, as I received a booking confirmation for the flights from CheapOair. Charges for the changed flights, including an ARC charge (travel agent fee?) for $116.24 were posted to my account. I lost count of the number of times I got disconnected in my attempt to speak to an agent or supervisor. Total nightmare. Will never use again.

In traveling to another small city in B.C. I booked through CheapOair with travel insurance. But the Doctor's appointment was changed so tried to change the date of my flight and agent was politely non helpful and said only recourse was to claim insurance. So contacted insurance, polite, but no form of follow through... So now 2 calls and over an hour on standby, no resolution. They have just scammed my money and used the polite, stay on hold forever and "We can't help you??"

I was looking for a flight online. I found a ticket at a reasonable price. I put my information in the computer to purchase the ticket. The price changed one time and I accepted the first price change. The price immediately changed again and I clicked the back button. Two days later I found that I was charged for the flight. I spoke with a representative about a refund and she refused to give me a refund and she would not tell me her name. She then told me to hold for a few minutes for a supervisor. An hour later and no one answered.

I bought a flight to New York - Manila last April 3. I talked to the agent and told me that as long as I have the travel insurance I can rebook my flight. I gave them a call yesterday because I wanna change the date of my flight. They charged me 180 dollars. They told me that it's the difference of the two flight. After the call, I searched for my new flight and discovered that it has the same price with my old flight. They charged me the amount that I don't deserve to pay. Wrong information to customer. I'm really disappointed.

The agent I dealt with was very helpful, cordial and assisted me in getting my reservation with the best possible flight schedule. Her service was outstanding in this day and age where it is difficult to find quality customer service.

I had to change my departure day and she was quite helpful. However she stated that she sent me an email of my new itinerary and as yet I have not received it. I really need to check it to make sure the dates and times are correct. I have the booking numbers **. Could you please send me a copy.

I purchased for the 1st time 2 flights which I had to canceled and paid insurance for. Trip Mate just makes it painful to get your money back and CheapOair customer service is terrible. I have spent hours trying to figure things out of how to get a refund and even simple questions take forever. Do not buy from them, if you have an issue for reason with your trip it will be a nightmare to resolve it. Never buying from them again. Priceline is way better and hassle free.

3 weeks ago I bought flight tickets via Booking agency CheapOAir. For telephone assistance they charged 300 USD. Four days ago I've got email notice from agency - CheapOAir on flight schedule changes. However, the Airlines confirmed the original flights. I cannot LOG IN at the Agency site to re-confirm my Original Bookings. CheapOAir didn't respond any of my calls and emails on this change. I don't know what to do next. Whether my Original Booking is valid or not. Does it mean that I was stupidly scammed and spent 2000 USD for nothing... I worked hard to buy these tickets. Now, I am broke. I demand justice.

I booked a flight and your agent made a mistake on the spelling of my name and the wrong dates. I call to rectify the mistake in less than 6 hours and your agent was not at all helpful or polite. He refuse to help so now I will contact my credit card company to refund back the amount deducted by your agency. Thank You.

The rep was able to help with finding the times we wanted to fly. She returned my call after I contacted our hosts on the dates. But, after I agreed to pay for assigning our seats, etc., she forgot to assign them. Now I have to call to see what I can do!

The rep was helpful in setting up flights for my children to fly out with me overseas and then to fly back home with their mother. She understood our situation and was able to accommodate our request, while still ensuring we got the best possible rates.

Great service! Always eager to please, to review the ticket options and other fares available at similar cost... Other days for a better cost, etc. Polite, service oriented staff. Always ready to assist with any questions. Minimum time for a telephone reservation specialist. Online answers are prompt and easy to understand. Flight schedules are easy to understand and very well formatted.

I am very happy for your help. I am very grateful. Thank you. I am a bit disable and sometimes I cannot use the computer to make it work. Your staff help me very much. I will always use this many times. I fly a lot.

I was very pleased. CheapOair was very helpful, patient, kind helping me set up a deal for my trip. I would definitely recommend CheapOair to anyone. The price for my trip was very economical. I was able to save on my trip. Everything was good.

Thanks for the pro help getting my reservations!! Worked with me through the whole thing. Called back when we got disconnected and finished up with seating!! Great job. Have used CheapOair on many trips and always found a fair price.

As a first time user of CheapOair, the service and professionalism of Agent Bryana was extraordinary - Bryana was patient with answering questions and offered significant guidance to make our group's airline reservations meet our schedule and our budget! I would highly recommend using CheapOair.

Believe agent's name was Charlie. I was having trouble booking round trip Boston to Norfolk online (my error) and called direct for help. Agent extremely patient and helpful. He answered all my questions and took me through the process. I give high marks and kudos to him. My only complaint was the level of noise/conversations going on in the background during the call.

I liked the prices I got on my tickets. I did like that changes were made when needed but the only thing is that when I had to pay a difference I was over charged twice and I had to dispute and overage.

The person I talk to was fantastic. Answered all my questions and got me the best flight. I thank you very much. I would recommend to all my friends and family. They were easy to talk to and helpful. Thank you???

My original flight was cancelled so I called CheapOair so that I could have them notify the rental company I would be a day late and to hold my reservation. I was willing to pay for the day I would miss but the representative for CheapOair would not do that. He offered to book another reservation at a much higher rate so I asked for the rental company car number so I could contact them myself. The call was disconnected while he was giving me the number and although he had my number he did not return my call as he said he would.

I had difficulty booking online but was able to do so with the help of a young man over the phone. He was polite and patient. I would recommend making the online instructions more clear. I thought I HAD to choose seats, but found that I don't have to.

We had to change our travel plans due to severe circumstances that were not in our control due to the travel ban. We did our best to make the CheapOair customer service and numerous managers we talked to on the phone that we would face getting detained both in our destination country and upon returning to the U.S. but no avail. They absolutely didn't care. I finally had to cancel the tickets almost getting nothing back on the two tickets fare I had paid. I will do my best and suggest anybody I possibly can reach not to use this website.

All great, only issue I have is that I was told I had to purchase a seat for $14 plus a few cents to get a seat assignment at the time of booking. I declined and went to the carrier's website and selected a seat at no charge. Credibility is important!

I called to cancel my flight due to visa issues. I was well wishing the 24 hours of free cancellation as I called 3 hours later. I kept getting the runaround and absents hung up on me 5 times. After the fifth time of me attempting to urgently cancel my flight (8 hours later) my phone number wouldn't go through. It was very frustrating. I received NO HELP in at least trying to accommodate my flight.

I booked a pm flight. My mistake, thought I was selecting 10:30am, I freaked out when I received the booking email. Called the 800 number and was helped like on the second ring. Ah! Your representative Connor was courteous and effective beyond my expectations.

Customer Service helped me book my seats (Arizona trip) with no problem at all - less than a 10 minute call - flight was super inexpensive a great find. Using the site to navigate to find the flight was also very easy and efficient. Will be sure to use it again in the near future.

I am happy that I was able to have the flight at the rate. I am even happy at the way I was treated by customer service when I have to change the itinerary. What I'm not happy about is that I've been charged 4-5 times on my card and it's giving me anxiety. I talked to the customer service and they said it should only be about 750 but my statement has been over 1000 dollars that has both gone through on my card and there are pending payments. Would like to speak to manager or someone experienced to come to the bottom of this. I'm a college student with a job and those type of charges is making me way more anxious than I already am. Thank you.

I booked a flight on CheapoAir. I think CheatOair would be a better title. I was quoted $240 Australian. I made the booking but after filling out my details, it came up with price change $340, I didn't look carefully and clicked then realised afterwards that the airfare had gone up $100. Usually I am taken to my bank's website to check details but this didn't happen and the transaction had gone through. When I checked my bank account it was $351, so I had paid over $110 over the quoted price and on top of that the airline had charged me twice so $700 was taken out.

I received excellent service when my return flight was cancelled at the last minute. Your representative secured a flight for me on another airline and helped negotiate some reimbursement from the first airline. I would gladly recommend your services to others.

I had forgotten to add my middle name to our booking to begin with. We are going to Europe so this was a big deal. One of your customer service reps Demytric ** was fabulous in helping me resolve this issue in a timely manner. He kept me informed on what was going on and what my next steps would be. I will be a returning customer based on how helpful he was. It's nice to deal with helpful, kind and efficient people like him.

My family and I booked a trip through CheapOair on British Airways. Issues came up and my family and I had to cancel our trip. We called cheapOair, who kept telling me that there was a $300 cancellation fee charged directly by British Airways. I then called British Airways who informed me that their cancellation fee was only $85. So for whatever reason, CheapOair is charging $215 more than they should be charging and they were blaming it on British Airways saying that that was the fee charged by the airline, which is incorrect. When I tried to tell them, they refused to listen and continued to say that the fee was charged by British Airways. I've spoken to multiple representatives at CheapOair who all told me the same lie. Terrible customer service and don't even try to help. I HIGHLY recommend staying away from this CheapO-Company.

I was really disappointed with booking my tickets through CheapOair. After booking my tickets I was then prompted to reserve my seats. After looking them over I was tasked with paying for them. After I contacted CheapOair they said they would undo the seat assignments and clear up the cost of those seats. However, after having to pay CheapOair an additional $25.00 for talking with them the charges were not reversed and I paid them the $25.00. Needless to say I will NEVER book a flights with them again.

Bought the tickets and confirmed seats. No problem. Next day got an email that the seats are not confirmed. Sorry here is your $50 back and if I cancel the tickets I have to pay $70 pp to get my money back. Now 12 hrs flight my children will be sitting on different parts of the plane. They scammed me for telling me that seat are confirmed which was not true. Pay more. Do not go with CheapOair. Bad business.

I was booking online and the transaction did not go through. Within minutes I got a phone call and a very helpful gentleman called from CheapOair, facilitated the booking, was able to give us a good price and the reservations were completed. I was very pleased with the assistance, with the booking results and the gentleman was very kind and helpful.

Not told I would be charged twice for a change in reservations. It has taken 21 days - my refund for the first booking has not been refunded. This is my fourth call and third time dealing with uninformed customer service representatives. I will not use your service again and will inform others to not do so.

Great job. I got a better deal than going direct. The agent was nice and helpful. When asking questions the agent looked up the info to get the best price at the time. I got a good deal which made me happy as I am a retired person living on a fixed income and need to save money wherever I can.

My booking agent was superb; helpful; found best connection at best price! He warned me at my age I could not rent a car... but got me a flight into the small airport I really needed to get to!!! He took the extra time to do a great job!!! A fine employee who made booking this flight a FINE experience!!!

Had difficulty booking my flight the last 2 times I booked tickets on CheapOair. Both times I was contacted by telephone representatives who completed my booking over the phone. Both times the reps were great. Though the calls took forever, the representatives were friendly and knowledgeable. Good customer service!

I bought 3 airline tickets on CheapOair because their prices really were the best. 4 hours after purchasing I found out the concert we were flying into Denver to see had suddenly been rescheduled for a later date. In a panic I called to see if there was any way I could cancel the flights. I was just outside the 4 hour cancellation window but they called the airline, got an exception and made me a fan for life. So many thanks!

What keep me coming back to CheapOair is your fantastic customer service. I booked a round trip flight and I realized I had made a mistake booking the wrong day and your customer service was on top of it to book the right day. Your customer service did the refund and rebooted the ticket for me painlessly. Great customer service.

Initially I was discouraged with CheapOair's website and how the pricing displayed when booking increased instantaneously as you're prepared to pay for the flight, and I noticed that this occurred twice. Had it not been for the customer service representative contacting me and assisting me with my needs, I don't think I would have booked through CheapOair.

Courteous, efficient and reliable. I would recommend CheapOair to all my friends and family. I have used them again and will in future. Reasonable prices gave me a great deal. The representative that helped me was awesome. Secured payments, easy to use.

I had a fairly large party, seven adults, for whom to arrange international travel. I tried several different well-known sites to estimate the travel and prices before I tried CheapOair. CheapOair was slightly less expensive and significantly easier to use than the other sites. Two practical examples. 1 - The website trip planner works better than other sites. Especially for multi-city trips. Plus you can easily mix and match outbound trips and return trips with the 'select this departure' feature. Also, shows you the Delta in price for selecting return trips. Makes price comparison easy. 2 - Other sites will not let you book more than six passengers at a time. That was a problem since I had seven persons. I was told by the other sites that I would have to make two separate bookings and take my chances that the flights and pricing would still be available. Not acceptable.

I was given a lower rate on the first booking number, and then I noticed that there is a second booking number with a higher price. Why is that? Are they charging me twice??? Did they just decide to raise the price they gave me for no reason? What is going on???

I a better flight on Hotwire and when I called CheapOair whose website said you could cancel within 24 hours which I did I was told I would have to pay a $50 cancellation fee. I then got a bill for the full $1,399 for the flight that I canceled. I am now in dispute with them having American Express represent me. CheapOair sent them the itinerary that I had canceled and told them I still owed $687.96. I just finished writing a letter stating the events surrounding my claim. These people were really bad with service and wait time and lying about my cancellation and charging my credit card all kinds of fees. I also had called United directly and CheapOair intercepted my card and took over the booking. Be sure to never do anything with them. They are shady. I am also reporting them to the Better Business Bureau.

The reservation staff was very polite and patient. They offered me several flight options and I chose the one that fitted my needs perfectly. They never made me feel I was wasting their time or anything like that. It was a very pleasant experience and I would recommend the company to anyone who needs to make travel reservations.

I purchased tickets from these people then I received a email on seat assignments and they the same person on the tickets twice and left one person totally off the booking, they also had one seat listed twice. They did this on the two flights they sent me. This means they put 2 people in the same seat. I called and the person I talked to was very rude. She stated that everything was fixed. I ask her to email me the corrections. I did receive a email with almost saying the same as the old ones. They sent me a email asking me to rate the service I had received on my complaint. I responded with a negative reply and ask them to contact me to correct this problem ASAP. That was yesterday and I have not heard a word from them.

I always have great services and great prices from such a great company. Not only me personally but my family also. I have recommend it to most of my friends. I have been travelling with them for the last 4 years and I sure will enjoy more services for years to come. Completely satisfied!!!!

Excellent customer service at time of important need. The overall experience was very efficient, customer representative was a pleasant surprise, very professional in working out details. Received very competitive prices. I will continue to use this service and recommend same to family and friends. Thank you providing this service.

Everything went well. The only inconvenience was waiting a long time while she emailed us the confirmation. We also had a problem with my middle initial being misspelled and she had to do the confirmation again. We were pleased that she could help us because we were unable to get seating for two on the internet.

My experience with cheap flights have been great. Customer service rep. Good customer service. I will continue to use your service and will recommend the service also... Great Job... I have use your service. This is my second time. Very Happy with cost and service.

The first agent I spoke with was helpful at all, but the second spent over an hour searching flights until he found what I needed, in terms of prices, dates and return flights. The time he spent was worth it. He did a great job.

Hanan was a great help in putting a trip together with very short notice. We had a family emergency that required changing a previous reservation at the last moment and making new reservation to leave on the same day. She found a good flight and was very helpful in rearranging the other booking.

High service fee. AA the airliner charged total 596.80 including taxes of amount 94.48 USD. Whereas your invoice includes the taxes again as 94.48 and when contacted your customer service she is not helpful at all to remove the double taxes from the invoice. I gave a zero rating for your website and customer service and your booking team.

I would like to thank Barby very much. For helping me with my problem (Wrong name). She is the only person who helped me and I know tried to be patient with me at all times. She is very professional and she really made a way to help me and resolve my problem. Once again Barby thank you for your help. I really appreciate it a lot.

Website switches dates and NO customer service assistance. 3 days after buying a ticket on an airline to return home from a trip, I showed up at the ticket counter and presented my ID to get a boarding pass. Unknown to me CheapOair switched the dates and gave me a ticket 3 days later. I had to buy a $500 return ticket on the spot to get home. After talking with a customer service rep who was unable to assist, I asked for a manager and have been on hold for 30 minutes now and probably will be on permanent hold. Use another company. Don't get scammed by CheapOair.

I was booking round trip flights for the fam spring break and couldn't get the return flight we wanted and would have had to cut vacay short. Received a call from CheapOair rep. Surprised to say the least. I got the flight I needed and the rep got our seats by each other at a great price. I had only dead ends at another site which kept showing the flight we needed as available only it was sold out.

I recently booked a flight through Cheapoair and not only did I run into an issue but two major issues. First they incorrectly spelled my name on the ticket and just to fix that took almost a hour on hold. Then after getting off the phone after a hour my credit card was charged TWICE for the same flight.

I had to delay my flight for a few days and the staff were all very helpful in finding a new flight and explaining about flight insurance procedures, etc. I was very well pleased with all the people who helped me.

Very helpful and friendly. He was able to take off my flight change with no problems at all! Highly recommend using Cheapoair!! This is my first time to use and I have been impressed with the great prices and excellent service.

Flights were in time and had early arrivals. We booked online and everything was easy and smooth. When I called with a question was connected with a representative immediately. An actual person. Not a recording. I would book definitely through CheapOair again.

I booked a flight and when I went back to look at it something popped up to change it and I clicked on it by accident and it changed my flight to another day. I tried to go back in and change it but it said I had to call to change it. I did and the agent was very helpful in helping me change it to the right day. It was all taken off and put on my account promptly and I appreciate that.

I tell everyone about CheapOair. It's great! And the fares get even get better when you call and work with a customer service rep. And booking priority seats is much cheaper with a rep. And there is even a rewards program. It doesn't get better than that!

By mistake, I must have clicked the "flexible rate" setting so when reviewing my flight, the next day, realized it was for the wrong date! Immediately called and the flight was changed, even though I had to pay a bit extra! Just so glad I caught it - and it was a fixable problem!!

I bought a very fair price airline ticket (Delta) through the CheapOair. So I would like to recommend to my friends. Thanks a lot! And how can I confirm my itinerary? Please give me phone number to make confirm. Thank you for your kindness.

What a waste of time, space and money. Book a trip in November, had to cancel in Dec 2016. Was issued a 'credit' for airfare, minus $25 fee. Was happy with the credit. Was two different credits, AA and United Airlines. Going to re-book the travel plans for this March 2017. Was informed there was $200 per credit penalty per airlines for using the credit. Making the credits worthless, since they were each under $200. CheapO's excuse, "We're just a travel agency". Who is issuing false credits, they stole my money. I will never use CheapOair, suggest it or even reimburse my employees who use them. They are not customer minded and will take every opportunity to take advantage of you and your wallet.

I spoke with a customer service representative about changing my date of flight to the destination and the return flight destination time and date. The customer service representative was very attentive to my request. Very easy to get along with. I am still waiting on the New Airline Ticket Itinerary email to be sent to me confirming my dates of travel, time of arrival to each location. Really did not care for the price increase but my mistake for not taken the holiday in the Philippine Islands in consideration but still pretty high at $399.00 - I will live... Sincerely appreciate the customer service representatives support. Thank you.

Rosalva was excellent helping me with cross referencing reservations for us 4 when airlines made flight changes. She knew how to do everything with expertise and knowledge of her job. I enjoy using CheapOair and will recommend it to my friends.

Booked round trip travel from MSP to IAH (3/8-3/27/17) on Delta through CheapOair. Paid so I would be able to select seats in advance. Delta won't issue seat assignments; says because of type of ticket I purchased and Cheapo should not have told me that could happen. Everybody is passing the buck... And I'm in the middle not receiving service I paid for. Cancellation of seat charge is not acceptable -- I want a seat assignment more than 24 hours in advance of my flight as I don't want to end up in a middle seat in the back of the airplane. Very disgusted with both Cheapo and Delta!!

I booked multiple flights. After that I realized that one of the flights that I should change. When I called to change the booked flight, the agent is very helpful in handling my request. I received what I wanted. I am satisfied.

When I realized I was able to purchase the tickets at a lower rate through the airline within 36 hours, CheapOair refunded the extra money I'd paid for them - even though it was past the 24-hour deadline. I would definitely use CheapOair to compare rates when traveling in the future.

I would recommend this agency to my friends. My first time using them but will try the service again. The agent I said Akkad to had broken English and was hard to understand but I manage. It would help if the service was not outsource and they used American workers that understand English. The only problem I had.

Booked both international and domestic flight to and within India. Customer service agent saved me ton of money by booking me a domestic flight with 2 check-in baggage included. In my last visit to India we paid $380 (Rs. 25,500) just in baggage fees as we were overweight by 50 kgs. Domestic flights in India charges Rs 500 per kg baggage fees. I explained my previous experience about baggage fees to CheapOair's travel agent and she gave me unbelievable $86 fare including 2 check-in baggage from BOM-AMD. Its a HUGE savings to me. My ignorance costed me ton on money in my previous trip.

Your operator Alley speaks a work of English. I asked if I purchased tickets with the protection I can get full refund when I originally ordered tickets! I will never order from your company again if I don't get one of my tickets cancelled! I'd like a supervisor to contact me, one that speaks English please. I can't understand.

My experience was very good. The person that booked my flight gave me good information and sent my itinerary promptly. He was patient and I think that that's one of the things I most expect when booking a flight. I'll definitely recommend the site to my friends.

This is my first time booking online. I messed up my dates 3 times... Each time I called back they were very helpful and friendly. I would definitely recommend CheapOair to everyone! I will write another review after my trip and let you know how that goes!

I purchased two tickets through this site. I never received a confirmation email. I went on the site to search for my bookings and it said they did not exist. The email address for customer service doesn't actually exist, either. But my bank account was definitely charged for both tickets that I have no other evidence of having bought nor do I have any confirmation info or flight info or any way of being sure that my seat is secured on the flight. Thanks for nothing Cheapoair.

I can't tell you how amazing your reps are. Particularly the rep who did my final booking. Very attentive and excellent communication. Incredible experience. I have been telling everyone to book through you! BEST customer service I have received to date.

The associate called me after I quit browsing CheapOair because I didn't find the right price, and assisted me in making a booking with a price almost as good as the one I was originally looking for. Thankful to his assistance and ability to find me a good deal.

Both the agent that booked my flight and the agent that booked our Hotel was very friendly! I was a overall satisfied first time customer! I will recommend them to others. I was impressed with their knowledge. When I was not happy with a certain flight time or something the agent searched further until I was happy!

Our experience in going to Puerto Rico was seamless. Returning was more challenging, due to weather. We went with the flow of things and arrived home not as scheduled, but everything was fine. We got good customer service along the way and our luggage arrived delivered to our home a day after we got home. Communication was very good and everything worked out well and in good condition. Everyone were very professional and confident in what they were doing.

They have great customer service and they help me to resolve some issues I was having. They got me the best airline seats and everything and I do appreciate all they did. I got a round trip flight and it was on the best day.

Yesterday my husband found a great deal on flights to Florida. We have a house on the beach reserved in April. The final price included almost $400 of added costs that weren't in the initial description, the dates were wrong, and it was a "nearby" airport, not the one we wanted. He immediately called to cancel and was told that there were no flights available for the correct dates, and a refund will take 7-14 days. (They charged my credit card instantly though!) I'm going to book my flight through a different agency, but have to wait to see if I get my money back first! Also, the customer service rep had a strong accent and was difficult to understand, making the refund process even worse. On the bright side, our names were spelled right.

In my return flight from Los Angeles to Portland, I needed to find suitable times so I could connect with my international flights. I had looked online but was having trouble finding what I needed. The customer service person was very good and I am very grateful for his help. He understood my request and quickly found suitable flights. Thank you.

When I booked my flights, autofill filled in the middle name as "LoveMuffin" from Facebook. I didn't realize this until I looked at my confirmation emails a few days later, after the first 24 hours. When I called CheapOair I was given the runaround for OVER A WEEK. Told I'd have to wait and see if they would change the name... Then, a week later when I still hadn't heard back, I called again. Was told I'd have to have supporting documentation faxed it to CheapOair air... When I complained, I was told basically "Just kidding, we can change it right now... for a fee!" I said I'd never use CheapOair again and then was told by the agent "I can waive the fee." Really??? CheapOair gave me the runaround for a week, made me jump through hoops and told me in the end "Oh we can change that. No problem." I will never book through CheapOair again. Ever.

CheapOair did in fact; finally, honor their price match policy.

I requested seat assignments but got an email stating I got refunded because you were not able to assign me 50% of my seat request. This was also stated on my email. (Should you need any further assistance regarding your seat assignment request, please email us at seats@cheapoair.com.) I sent an email to this address once a week for the past 2 or so weeks but got no reply. I called the customer service only to find out I have to call the airline.

The staff provided me with thorough assistance over the phone in changing the dates of flight to meet my special needs. I'm so grateful. Otherwise, I could have wasted the ticket. He was very helpful and patient throughout the whole process.

I had to repeat myself several times to get the reservations. The transaction too much effort. I should have gone to travel agent in my own city. My Credit Card was hacked as a result of the transaction. I will not recommend your site.

There was a snafu with my online purchase of airline tickets, I received an email informing me to call a customer service number. The representative fixed the situation. I received the same flight for a slightly lower cost. I am pleased the way the situation was handled.

I spoke with Mae last night to make 2 separate flight reservations. She was so sweet & helpful. I explained to her my qualifications & she states, "Oh no problem -see what I can do" & she did it. I wish others were like her.

I'm not sure how my computer connected to CHEAPOAIR but my total Flight and Hotel package for 3 night visit to Las Vegas saved me well over $200.00 on the Hotel alone. Their agents spoke in fluent and articulate English. They were most polite and knowledgeable.

I am happy with the booking experience although I had some difficulty understanding the agent. He was very courteous and repeated the information given. I will book again using CheapOair in the future. Overall I feel satisfy with the price and with the variety of possibilities of flights in and out of the U.S.A to Spain and then coming back from Europe to the U.S.A.

I booked a flight online from Montreal to Tokyo via New York. After purchasing the flight I noted I have 2.59 hrs connection time in New York but the flight arrives at LaGuardia and I have to get my luggage and transfer from LaGuardia to JFK and check in - all within 2.59 hrs. I called CheapOair and they said that if I wanted to changed to make a better connection I would have to pay for it. I disputed this, stating that they had offered a ticket with an impossible connection but they refused to assist.

I was very frustrated in trying to arrange for flights to California. I called Cheap Tickets and the man who worked with me got me a better price than I could and was extremely polite and helpful during the entire process. This is the not the first time I've turned to them for help and I doubt it will be the last. I highly recommend them.

I was very pleased with the service they booking agent. They were very helpful to accommodate my times I wanted to fly. They also explained how the do's and dont's for the airline that I was flying with. I would recommend booking through this entity anytime.

It was easy to get a real person on the line that was very helpful. He was able to offer a discount, send a confirming e-mail along with the confirmation. We may use them again in the future. Brook seemed to be very informative. He was able to look up the flights which would work for our needs.

I have booked many flights with CheapOair and was satisfied. When I booked last night it did not give layovers. So they changed the flight for me. This morning I noticed it was for August 8th instead of July. I could not be over there for 2 months. They tried to change the date but they said it was impossible. I had the flight cancelled but thank you for the help.

CheapOair is always an exceptional experience for me. I've made several reservations in the past and I must state that they have all be great. Thank you so much for all of your kindness and professionalism. It's organizations like yours that keep the others on their toes and up to par.

First of all you charge more than you said you would. Second, you never tell, when buying an American Airlines ticket, that the luggage cost is 25 dollars. Thirdly, you sent emails saying things like "pay us back." I made the payment for my ticket through my bank now you are calling me to tell me that the ticket was never charged, I already paid for my ticket. You call me and the person that called me, the same that sent me the email, Geordie Accounting/Charge Back Department had the worst attitude towards me, demanding me to speak with my bank, for something I already paid. And now you are sending me threats to sue me for something I didn't do.

We booked a flight with CheapOair. And because I didn't have a credit card I had to ask someone else to book for me. So when they booked, CheapOair charged them 470 when the website said 314... The person booking didn't realize the price difference and just booked. When I got all the info on the the flight I realized that they overcharged us by $180... By the time I got all info. I realized what happened... They said they cannot do anything about it, it was only few days later. They said I can't cancel and even though the price was 314, 6 days later they told me the day she booked was 404 + taxes... which taxes were supposed to be included.

The gentleman who assisted me was helpful, thorough, and understanding of my flight. He explained everything a number of times without any problem. My only problem is that with the Board 25 coupon, I could have saved that amount if he had informed me of it at the time of booking. Now I understand that it is too late to receive that discount.

I purchased two airline tickets from CheapOair, one for $1172.45 and the second one for $871.53. I just reviewed my American Express card and discovered six different charges: $14.95, $14.95, $14, $20, the fifth and sixth charge $857 and $1172 for the airline tickets. I have no idea what the first 4 charges are for! This is very unacceptable and I demand an explanation!

Had a problem with my initial reservation (not CheapOair's fault). Called customer service and they dived the issue immediately while I was on the phone with them. This is OUTSTANDING. Best service I have ever had. Will always use them for future airline travel reservations.

I wasn't advised of the extra fee charged to book over the phone, had I known I would have booked online. When I called back in regards to higher price quote than online, then I was told about the extra service charge to book over phone.

I needed to book round trip flight but because I am in military I told them there is always probability I might need to reschedule. They said NO PROBLEM and I paid the extra money so I could have the security I needed in case my exact dates changed. YEP my Commanding Officer said "we are changing everyone's dates..." so I called CheapOair and they said they couldn't. I wasted 4 hours and don't get to visit family. They made promise they didn't keep. I would not recommend using CheapOAir. I called them directly when booking the flight. I think if nothing had changed it would have all been good. If you book flight just pray nothing changes.

Most went well but for the language difficulties. We each repeated the information to each other several times. I find myself wondering if I should worry about only having a piece of paper to show to the airport ticket agent. I download everything as he told me and it looks OK. I will see.

I needed to change my reservation. Not once but twice! Both times I was given excellent and courteous service. My only problem was what I considered a longer wait the second time. It was difficult to tell if I was still connected, since it was completely quiet.

As first time CheapOair customers, we found the booking process by phone, very easy; my wife speaks Spanish & English but feels more comfortable making travel arrangements by phone and in Spanish. A very professional Spanish speaking rep. provided excellent service which expedited the process.

I was trying to book a direct flight from Boston to Salt Lake City for my 81 year old sister. The person who assisted me was fabulous. I tried to book online and was scheduled for a day she couldn't fly. I couldn't make the correction online, so called the help line. The woman who helped me was patient, efficient, friendly, clear, and got the job done. I would definitely highly recommend CheapOair to anyone booking flights.

Sorry to report for the second time in a few weeks my flight was canceled, AA move me onto another plane both times which made me hours late for appointments. What is going on. The price goes up and the service goes down. Color me not happy.

The agent was pleasant and eager to accommodate me. He offered me extra services where available. He was easy to understand. He reviewed the terms and agreements. He seemed genuinely interested in my travel experience. And the price is within my budget!

Frustrating experience until a "real" person working out of the P.I. came on the line. Worker then was unable to answer suitcase questions- size, & weight. Arrangements at a later date will be needed for wheelchair and walker support... plus airport support.

I needed to change my return flight which was kindly done--then I found a huge error I had made. The agent corrected this also. However it was quite costly. My excuse--I am 86 years old but feel I'm quite competent to do my own booking. (?) I do feel you have to pay for your mistakes. I did feel this was an extreme cost. I'm just going to enjoy my trip!

Overall, positive experience booking with Cheapoair.

The customer service rep was GREAT. It was a very awesome experience! He was professional, friendly, thorough! I book a lot of flights throughout the year with BIG name brokers, agencies and this was by far the best customer service rep I have worked with!

I booked a flight from Ft. Myers, Florida to Colorado Springs to meet up with 3 of my grandchildren. The person that answered my call was very professional. As I am 83 years old it is much easier for me to talk to a person to book the flight than do it by computer.

I made a mistake in a booking a flight to Hawaii, I realized the problem and called CheapOair to help change the flight. They addressed my error in a very short period of time. I could not be happier with this service and approach in assisting people.

This was our first time using CheapOair. We are extremely satisfied with the agent's (not sure of his name) assistance in making international flight reservations. He fulfilled all of our requests. He exhibited professional expertise; we would not hesitate to use your service again. Thank you.

I was very happy last night when I booked the modified flight until I got up this morning and found that not only my checking account was overdrawn but it was because I was double charged. I should have been charged the difference and that is it! I have called and they said it would take 10-14 days to drop off! Really? It took 2 minutes for the charge to my account and I KNOW that you can always reverse or credit an account. This needs to be fixed immediately. I have filed an affidavit with my bank!

While trying to book online and having my trip booked twice and rejected twice I decided to call CheapOair direct and there the representative (she did a very good job assisting me) was able to assist me in getting my flights. The discount of $20.00 was no longer applicable since I book through a representative which I thought should have been anyway since trying twice online. The flights online were available when I was booking them and got rejected after my visa payment was entered.

I worked with a support representative on pricing options and they helped me find flights that fit in my budget so the times and dates I wanted. I would recommend this site to a friend and I will definitely be returning to book future flights.

I have been using CheapOair for at least 4 years for my travels and I wasn't disappointed in terms of pricing or service. So far I was able to get great deals for flight to Asia as compared to the airline's websites. All ticketed price reasonable and the help through landlines were through and efficient.

My experience with the Representative from CheapOair was a great experience. Very knowledgeable, very courteous, and totally professional, and very committed on giving me excellent service, and totally committed. It's my second experience with CheapOair. I will always used CheapOair in my travel because they are committed to excellent service.

We had booked a different flight about the same dates but had to cancel it within a day. While the results of the cancellation were fine, the rep to whom I spoke said we'd be waiting weeks for our "refund" - the only charges which were made on our card were refunded the next day.

This is my first time buying ticket for myself and my child. I directly called them on the phone to book my flights. They found my flight right away. Unfortunately I wasn't sure about the time of the flights therefore I wanted to wait on the purchase. But the rep told me that If I'd purchase travel plans for our flights then it'll be a no problem for me to cancel it anytime I want and get my full refund. Then he started reading the policy to me starting with "THIS IS NOT GOING TO APPLY TO YOU" and continued reading on the policy of "these tickets are not refundable" etc. And when I asked clearly about how the insurance works he said that I need to provide a documents.

Our flights were cancelled and to keep even a similar itinerary, CheapOair is requiring us to pay 50% of the difference in the airfare! We were emailed to confirm changes to the flight with No date requirements for response time, then when we accepted the change after 15 days, they send us an email 30 days after they accepted our response (accepting the changes) and then came back to say it's been cancelled and to re-book, we have to pay the difference!! This is absolutely unacceptable business practices and demand a return of the difference in our flight's costs!

I usually do my order online but this time I had some questions and your customer service person was very helpful and she completed my reservations on the phone with me. I have had success using CheapOair. I will use again. I recommend to others.

Once I got the flight changed computer problem. Got charged extra $25,00 for changing whatever. Airlines needs to clarify what size can be carried on to the plane. The flight I got changes planes at least twice and don't want luggage lost so want to carry luggage with. Have suitcase that measures 23" with the wheels but description say 22 1/2 and you can't get an answer from anyone on this. Then in the rules it says total inches 45 what gives. Need to be more clear on carry on luggage. Guess it will be a surprise when I get to airport.

I called CheapOair looking for a deal on a last minute travel. They exceeded my expectations, and I received a great deal. Thank you for the outstanding service and your patience in answering all my questions. I look forward to my next travel inquiry.

Usually I book strictly online with CheapOair. Their site is well organized and my international trips are easy to arrange there. This latest one was a domestic journey that required stops and some small airports, so I called. Their service was like the corporate travel agents of old - wonderful to have someone walk me through the complexities. Rapid, on target advice, good stuff! I'd like better English from customer service people, but we made it work well. Highly recommend their service.

Wish the prices would not change to a higher amount as soon as you book your flight. Also my flight plan was changed, not too major but again should be able to book without all the changes. Although these changes are a pain, I will use them again.

I booked online. My cell phone, e-mail & landline all blew up immediately. My credit card had been declined, finally got it all straightened out with the card company.The agent at CheapOair kept everything with my reservation on track. Nice people to deal with.

Within the past week I booked a flight thru CheapOair to Vancouver Canada. I called to have the destination changed to Seattle Washington and was told that it was going to cost close to 200 dollars per person to change the destination (the tickets original cost was 250). When I expressed my dissatisfaction to the representative, he told me that it didn't matter because that airline did not travel to Seattle that day anyway so I could not change my flight. I told him I wanted the flight canceled and he said that I would have to reschedule the exact flight within a year with no changes to be able to use the tickets. What a gammit. Thanks for nothing CheapOair, be certain that I have learned my lesson that cheaper is not better.

Worst customer service and worst travel portal. They are frauds and will cheat you to make more money. They will try to rip you off for making any changes to your ticket. Don't use CheapOair for your travel. They are the worst and will not cooperate with you. I wanted to make changes to my ticket. They asked me to pay change fee of 200$ which is fine but they asked me to pay extra 200 for fare difference. I didn't see any changes to the fare, the price was same and still they wanted to make more money out of the transaction. They said "Oh it's some tax" etc. But all the the taxes were included in the 200$ change fee. When I contacted airlines directly they confirmed I should only be paying change fee because my ticket is for the same price which clearly shows CHEAPOAIR are frauds and want to rip you off.

This company have a affordable variety of prices and it just make trips easier to travel and this is the second time I bought ticket from them. I purchase 2 ticket for my daughter to come to Guam for vacation and me.

I searched my ticket online. Before I booked I called the customer service line. I was initially quoted higher than the site. The representative meet the price and went thru details with me. Just thought it was odd; their site price was lower than customer service price.

This is my first time using this travel agency. It was a really great experience. The agent was pleasant and willing to do whatever it took to help me. I will definitely refer others to this travel agency.

First of all, this has been the most horrible experience with booking my flights: 24th Jan PM - I booked SFO-Cancun for 5/24-5/29 for $881 - I paid $15 extra for the return leg to get a more suitable flight. 25th Jan morning I get a call from CheapOair saying that the airline is not confirming and the cost is going to be $500+ more for the itinerary I booked. I go back to the website and the same itinerary I booked the previous evening is showing at the same price I booked at $881 - but I get it that there may be an issue.

While on the phone with the Rep, she was able to take my credit card, I received a confirmation email, then she proceeded to tell me my credit card declined. However, it was the hotel that declined the reservation and she did not explain this appropriately to me. I had to call back and speak with another Rep to get clarification that it was not my card that was in error. I was disappointed with this service.

My husband mistakenly book my flight to SFO instead of LAX with connecting flights to overseas locations. The agent was very understanding and helpful in correcting this mistake. He worked with my husband to correct the mistake my husband made. I would like to thank customer service for all their help.

Tried to get refund for flight. I was told it was non refundable, which it is... unless you buy the 9.99 travel protection, which states "for covered reasons"... But nowhere I could find, unless in the fine print, what constitutes a "Covered Reason". These are deceptive market practices. But when the SUPERVISOR agreed to give me a 200$ credit he wanted a 200$ fee to change the flight... Get Real CheapOair. I will never use you or United Airlines ever.

I found the flight I ended up booking for $60 for each one of us less than I had to pay when I actually booked it. My choice disappeared soon after I found it. It came back 2 days later and more expensive. As my husband and I had no other choice in terms of timing... we booked it. The previous attempt to book the same trip... was an utter disaster. Your agent, Greg, booking # **, was too rude to say the least, implied that I should be quiet and listen to him, took 90 min on the phone to resolve nothing and the next day sent an email cancelling our flight after another agent had fixed his mess in less than 10 minutes. If I had had more time, I would have called you and suggest firing this unbelievably incapable one.

At 72 I decided to visit Israel, half a world away from New Zealand. I found CheapOair on the web and ran with them. Two flights were required each way, each leg involving two different airlines. Now safely home, I am delighted to say that every CheapOair arranged flight worked perfectly. I will be back!

Pursuing complicated air travel plans, CheapOair was the only source that could accommodate these plans. The two agents I dealt with were extremely helpful and knowledgeable. The actual trip will only happen in Oct. However, I am confident these plans will happen as smoothly as the purchase. Furthermore, communications via email were exceptional and I am so grateful awaiting this travel, thanks to CheapOair agents.

It was useful to have a live person with whom I could speak to resolve my issues and receive confirmation on certain items. It is always good to communicate with a live person when you need help instead of having to go through numerous prompts before you can speak to someone (if at all).

The associate was polite and calming. I had made mistakes while booking; I wished to fly to Huntsville, AL but my ticket was for Mobile, AL. I was panicked and the associate heard it in my voice. He was assuring as he reminded me he did the bookings everyday. He really did as he said he would by making sure the destination was not only corrected but the time of departure and arrival met my approval. He did the extra step of assigning my desire of the window seat for each flight. Thank you.

AMAZING!! I've used you guys on two trips now. Very long, multi-city trips, and I've had three fantastic people to help me with the details. My last trip was seven cities and went off perfectly, all air, rental car and hotels were seamless, evident of the careful planning on the part of your employee that assisted me. Unfortunately, I didn't get all the names of the three superb individuals that I've worked with. I did get the name of the latest one that helped me with hotels, her name was Lauren. I'm sold on Cheapoair.com and have told many of my associates about how helpful you are. Many thanks to all three individuals and to the company that trained them. Helpful, polite, patient. Lauren stayed with me on the phone last night for at least three hours, maybe four finding me the best location at the best price for a total of 13 individual bookings. Thank you, thank you.

Great experience booking my flight!! Extremely simple to use!! Love CheapOair!!! Use it whenever I need to book a flight!! Rates are always the best also!! Like how they also offer Hotel & Car Rentals if you need them! Would recommend them to anyone, anytime!!

Professional and courteous. Knowledgeable and willing to assist and/or make useful suggestions. Being able to contact CheapOair 24/7 does come in handy. The travel itinerary is always clear and very helpful especially when there is no ground personnel available - travelling can be very frustrating and tiring and every little bit helps.

I had booked flights but, unfortunately, the dates became inconvenient. I called to change the dates and the agent found alternative and cheaper flights. I asked her to hold the flights while I checked with the travel company. She said that was not possible but she would stay on the line while I made the call. I made the call and changed our vacation dates but when I returned to the CheapOair call the line was dead. This caused me to have to call back and begin the procedure all over again. Ultimately we did not get the flights we had changed too and did not get the cheaper price. The second agent I spoke to said the other agent was busy so he had to start from scratch. Bottom line was we did not get the refund and did not get the flights we had arranged for with the first agent.

Found a great rate for the flight but all the extra charges for seat selection and insurances is a bummer. Also luggage charges seem high. Not sure if that’s the airline trying gouge or if it's a combined effort. Regardless I am still going because the cancellation policy is punitive.

I called instead of booking online because I had an open leg on my itinerary. Seth, the agent who assisted me, was MORE than helpful! He went out of his way to find me excellent flights at an exceptional price. He was very professional, helpful, courteous, friendly, patient and well-informed. I would definitely recommend CheapOair to my friends, in fact, I already have!

We called twice - first to make the booking and then to adjust our seat preference. Both times the agents were helpful and made sure that we were getting exactly what we asked for and explained the answers to all my questions. When the requests were completed the agents sent an e-mail and remained online until I had a chance to review and confirm.

Needed to change airport where landing was able to do so without difficulty due to the help of the agent. She was kind and polite and understanding. Wanted to land and was put to Newark. The agent helped us get to LaGuardia which worked out good for my husband.

For some reason my return date was for March 4th when it should have been February 4th. I wanted to cancel my flight right away. Kirby was able to help me change w/o a fee. I will now use CheapOair. Good job hiring him. I was surprised with his customer service.

I dealt with Maurice and Claude. My flights unbeknownst to you or me were cancelled. Your agent diligently went to work for me. They were kind, understanding and efficient. After many hours on CheapOair's time my situation was totally solved to my great satisfaction. They deserve huge gold stars!!! Thank you as a very pleased customer.

When booking my flight I specifically clicked the luggage policy that was available and it clearly stated that I was entitled to one piece of free check in luggage which proved incorrect. Fortunately I kept a copy of the policy! Secondly I book an AVIS car rental and at no stage during the booking did CheapOair warn/advise me that the price did not include insurance! Only on arrival at the AVIS counter at the airport in Malta was I advised that I needed to provide a €10,000.00 deposit! To keep a long and terrible experience short I finally cancelled my booking and paid THREE times the amount at AVIS to rent a car!

Again they have changed my flight time, now layover time is 17 hours, was 4 hours only even though they are still selling tickets on online. If airlines change the flight, shouldn't sell tickets for same flight. Last time it happened, I had to changed all of my plan and I spent extra $450 to rearrange everything. Nobody replied my call within 24 hours. I don't know it is cheating/fraud, but I will think second time to buy tickets from this website.

Great experience. Can't complain. Everything was handled swiftly and professionally. I often use this service to travel never encountered an issue. I will continue to use CheapOair for all my future flights and will definitely recommend a friend and family about this service. Thanks once more.

The website was very useful except for one important item. It did not easily show how the note meal preferences. When I called the airline after ordering the tickets, it would not arrange this, saying that only the source from which you ordered the tickets can put this in the system. After two more calls to CheapOair, I was able to request the special meal orders. I just hope that they passed this on to the airline, and the airline will arrange this for all of my flights.

Agent spoke clearly. Did not rush me with my booking. Answered all of my questions and repeated all of the numbers and codes clearly for me. Was very professional. I am traveling with my dog and he gave me all of the dimensions of his cage and all of the information that they will need his health check and he needs to be groomed and to check in at the desk when I go to my flight.

Like most people we (my husband and I) try to get the most bang for your buck and we always check multiple carriers. It seems that 99.9% this basic criteria brings back us to you. Thanks! If this doesn't work I will simply have to delete email.

After booking the flight we discovered that a middle name had been added to my wife's name which was not hers therefore the booking was invalid. We called your company and asked that the middle name be removed. Your people were unable to change the booking. Four calls later we finally cancelled the booking. We later made the exact same booking at the exact same price with Justfly.com. Your company's performance was lamentable.

Booked air flight to Rome as well as hotel in Rome. Excellent and courteous service. Very pleasant dealing with you. It took a little time on the phone as it was a conference call because we were 2 couples involved. Everything turned out fine and both of us were happy.

Rob was exceptional, so much so that I will call to book future flights, not try to arrange them myself. He worked very hard to find the perfect solution to our complicated travel plans. Thank you so very very much.

It was described as one stop but actually there are 2. We fly to LGA (1 stop) and then have to take ground transportation to JFK (2nd stop) at our cost. This is misrepresentation and would like to reschedule. This is only complaint that we have. How can you help so that we can reschedule our flight to Madrid, Spain?

I had to go to your phone number for a reservation due to your website was not working properly with the reservation or getting seats... I was happy with agent... NOW, I see added charges on my card for this ** flight! And? Now? Another?

This has been my first time returning to CheapOair since 2013, and after this experience I now know why it took so long to return. Having to get home to California for my Father's funeral on Monday, I thought the package I purchased was the best I could afford on such short notice. Prior to pressing the "Book Now" button from the internet, I called in and spoke with Britt. He and I walked through every aspect of my package (flight, hotel and car), and he even reminded me to confirm all the information before I made the purchase. This was the only part of the process that worked!!! Approximately, 3 hours or so after my purchase I decided to see I could make seat selections for the flights. Only to find, that I had no flight, hotel or car listed as purchased on your (CheapOair) website. Thus, began the first of many, many calls and transfers within the CUSTOMER SERVICES Departments.

While the man worked with me on a lower price, when I checked my acct there was the charge of 276.30 but also a 25.00 charge. I was not told of this and not happy that it happened. I think he should have told me the price plus the fee. I have booked before with you.

I chose to book with your website instead of Virgin America to try your services and because I received a coupon code for signing up. I am very disappointed because the coupon code "Jan20" did not work and I had to pay all of the taxes and fees. I could have bought the flights on the Virgin America website for cheaper since the coupon code didn't work and would have gotten the points on my Virgin America credit card. I am very dissatisfied and disappointed that the company lies about new customers getting a discount on their first purchase.

I was looking to book a trip, and I used Expedia (I have used them before), Travelocity and other sites and the price was crazy and the flight times were ridiculous. Then I remembered I have an account with CheapOair and looked up flight saw price and Times and I had to book. They do always have better prices and times without sacrificing a day off my trip. Thanks guys. I will no longer use others.

Agent spoke English very poorly and spoke too fast. Also tried several times to charge additional amounts until I corrected and I still ended up paying $40 more at the end of the conversation than the price at the beginning. Only reduced amount when told I could get for less by booking direct.

My friend and I signed up for the same flight over the phone at the same time and hers was about $13 less than mine. Other than that the service was fine. If you could make a price adjustment on my ticket that would be even better. I do plan on using CheapOair in the future. Thanks.

Only way to change something is to call your agent. Phone from Europe to USA... Language, transmission... The best sites have a manage point for every reservation. There you can check and change your option/for money. I need invoice, with VAT number. On any good sites is possible immediately. Yours? My wife's names is wrong: **, not **. It's impossible to manage it. Other sites is possible. I changed the data of flight from 27 to 28. You charged me 50 EUROs (OK, no problem) but real, in my bank, you return me the money for tickets. Why? It's my first time in my life when I don't know what the real situation about my tickets. I called Air Serbia. For them is OK minus my wife's name. Please answer. Last time: you required the state but I am not from USA!

This is one of the best customer service experience I had. My recent trip was an insured trip. I had to cancel the same for some reasons. The customer service charged me 100 dollars to re-book it. They mentioned that the trip insurance does not cover trip cancellation due to sickness (Clearly mentioned on that site that it is covered) and they will charge another 200 plus dollars for re-booking. Don't try this - they lure you with low fares and charge you for every request you make. Would prefer to deal with Expedia which is safe when you book a ticket with insurance.

I must say they went above and beyond to help get myself together with the booking. Amazing customer service and thank them sooo sooo much. I really really appreciate it and could not have done it myself without the help from them. Again, thank you!!!

Arrangements were accurate and correct. Boarding passes were emailed printed for easy entry to the appropriate gate. Flight was as expected. Arrival as expected. No luggage checked. All items were carried on and no problem storing them on the plane.

We got to the Philly airport in what I thought was ample time. I was traveling with 2 men with disabilities. I was informed that we were too late to check luggage. Trip had been booked through CheapOair so why wasn't I informed of time change via email or text prior? When I reviewed emails, time change was there but no special notification came out and email included all the solicitation noted, and as we needed to go to counter anyway I did not bother doing early check-in so partially my fault, and we were able to book for the NEXT day, and I got all the other arrangements changed but...

My customer service rep was very helpful & kind. Great telephone experience with CheapOair. He got me the flight I was exactly looking for and the perfect times. I'm a very pleased customer. Thank you!! I don't have much more to say but I will use CheapOair in the future.

I was very pleased with the customer service I received from the CheapOair representative I spoke with! I was purchasing three tickets separately. After I had purchased the first one, the price went up significantly. When I called and explained the situation, the rep (I apologize for not remembering the name) was very accommodating and was able to get me the same price for the additional two tickets I needed. He was also very thorough with insurance options available, as well as the special seating service that CheapOair offers which guarantees seats together. I am very excited for our upcoming trip! And CheapOair made it that much easier to plan.

Totally pleased with the ease of booking a flight with your company. I have used your company for years and will continue to do so. I refer you to all of my friends and family. The prices are the best.

CheapOair staff member was able to correct my booking error quickly and accurately. He was patient with me as I was quite frustrated to find I had selected the wrong return flight. Not his problem but when I was making the reservation, Cheapoair website would not take my code: ** from a Dec 25th email. I was switching between two web pages and when the code to save $20 was not accepted. As I was checking back and forth, somehow I ended up with a flight into Dallas Ft. Worth with only 41 minutes for a change of planes. It would have been a disaster as I don't move quickly and expect to be traveling with a service dog.

Efficient booking. Booking site operated smoothly. Only criticism of the site is the come on pricing used to gain your attention, an issue common to all such travel sites. It also was confusing to use the seat selector and I believe I was charged for a seat which should have been free.

I was on the way to the airport for my flight when I called CheapOair to check on my reservation. I was told my name was not correct on my ticket and that everything was OK. I could get it fixed at the airport when I checked in. We talked to American Airlines and British Airways, they were adamant that CheapOair had to fix my name on the ticket. CheapOair said, "We can't change it but we can sell you a new ticket for $2000", next call it went up to $2500. CheapOair refused to help us. The agents we spoke with were very unkind and rude.

It was easy to book my ticket online I have no problem, and the flight was excellent going and coming back. I will recommend anyone to chose CheapOair to book their tickets. Thanks to your agents. Very good and it's the best. I will be taking my trips soon and I will use your agents again.

I have done this before. It is not that difficult. The only thing that eked me was I asked for a specific airport & the list always started with a different airport. I understand that if I wanted to travel & deal with tons of traffic that it was cheaper... know that... but would have cost me the same or more to hire car service to get there. However you put the request in should come up first, then the list of options.

The web browser recalls previous searches and implements duration over selected dates. As a result we mistakenly booked the return date for 2 of 3 tickets which followed an initial purchase for a different traveler. We called to fix the issue and were dropped in mid try multiple times from the phone center while on hold with agents. Finally, we made it far enough into the process with a rep who suggested we cancel the booking and rebook which we did. During the call we were dropped 2 more times. He called back once but gave an excuse that he was having trouble doing so (that's a problem for CheapO not our phones). In our last call with him he canceled the ticket and gave us a one time password. We never received the cancellation email.

I called to update credit card info which rep did. She was reluctant to transfer me over to customer service who handled car rentals. Eventually she did and I got great service. I even was able to add my return flight at same time.