CheapOair Reviews

Proceed with caution as this website is LESS than accommodating. Trisha the supervisor was far from accommodating. I have booked FOUR reservations on this website and will never use this website again.

This is a website I will never use again and will never let my family or friends use. CheapOair changed my returning flight without telling me, they then blamed me for scheduling the wrong date and said the returning flight had always been the day listed. 2 months later, after having bought a second return flight, scheduling called me and told me it was their mistake and my return flight was changed without my approval.

When you first enter your search you are asked how many people will be traveling. Is it fair to assume that your search will show the fare for 2 people OR at the very least, specifically say the fare that is showing is for only 1 person! You do not find out that the fare was for 1 person until you check out and if you're not careful, it is too late by that time.

Company inflated the cost of the airline ticket by $39.95 which presented in a second transaction. When calling customer service $25 of that is for the use of the website and another $14.95 for travel assist. It was explained to me that this is explained in the confirmation email. I noticed that the airline breakdown expenses did not match the itemized receipt by the airline. Those additional charges were buried into the airline expenses in the CheapOair itemized receipt. I would NEVER support or recommend a company that inflates another product for the sole purpose of making money. Very dissatisfied customer.

There is no option for negative star...I had a terrible experience with CheapOair. Firstly they confirmed the booking. After 2 days airline cancelled the reservation but CheapOair didn't notify me. By god's grace I came to know ticket has been cancelled two prior to my journey. So I called them up and asked for alternative solution and I had to travel. But they didn't help me here and they said only option is refund and it takes 30 business days. After a long fight I asked for a confirmation mail but I haven't received any such mails until now. They are pathetic people. I would recommend not to book via CheapOair. Rather I would advice you to book directly on the airline website. Spending $100 or $200 extra is more worth than booking with this third parties... I would recommend CheapOair to change the name to CheatOAir...

I called to make reservations from Boston to Sevilla Spain. Got a price and itinerary. I'm having problems with my computer, and I lost the email. I proceeded to make reservations on my own. Looking at the time spend traveling, it look like the email that I had lost, so, I proceeded to make the reservations. When I called because it look longer time, the agent told me that once I got to England, I would have to go to another airport. The distance would be from 1 hour to 2 in taxi. I was very upset. I'm 71 years old and having some health issues that will make that extremely difficult for me. Even though I have called immediately, the agent told me I would be penalized if I wanted to change and it will be additional for the other flight. I was quite upset about the issue.

I always book my flight with CheapOair but this time will be the last. I had a bad experience. I book a flight for my sister and her son. Now we want change just the date for the flight and am getting charged more than what I pay for this flight. Unbelievable. Now they are going to miss the family ceremony. I would never ever book a flight with CheapOair plus the customer service Rep was SO terrible. Am done.

I was able to obtain inexpensive tickets to Texas. I believe that this organization looks hard for the best price. I recommend to use their services. The service was great and the person who assisted me was very courteous and helpful. It was a pleasure working with him.

I called to change my flight dates and was told there would be a 274.00 charge to change my dates, and if I cancelled my flight it would be 100.00 charge. I am so upset, I will never book with CheapOair again. I never hardly fly so I thought I was covering myself when I purchased the travel protection ins. plan, so I thought I could just call and change the dates. No problem since I had that. Boy was I wrong. This company should be ashamed for taking peoples hard earned money. I spend 446.80 on 2 tickets and after canceling them both I was charged another 100.00 to cancel, so that's $546.80 I'm out of. They only gave me a credit of $194.92 if I rebook another flight. What a ripoff $546.80 and only get 194.92 credit. Never again will I book with them.

After using CheapOair for more than 3 years, lately spending 5 thousand dollars PER MONTH, and recommending ALL my employees (around 20 reservations per month) to use CheapOair, the day that I need to make a change in my tickets THEIR REPRESENTATIVES TRIED TO RIP ME OFF IN 750 DOLLARS for a simple change in my scheduled flight.

This is the first time I used CheapOair and it will definitely be the last! Those who want to use their service please think twice! CheapOair are charging you high service fees on top of the fare and trying to make money wherever they can. Their best price guarantee is a joke and they have the worst customer service ever! The following is my experience with them. I booked two tickets from Beijing to Los Angeles for my parents on August 2, 2017, the price they quoted was $908 each. Since the best price guarantee window popped up when I booked the tickets, I didn't think too much for I thought I could price match even if I bought the tickets at a higher price. So I checked the price on other websites like Kayak, Priceline, etc. as well as Air China website immediately after that and was very upset to find the price was $874, I.e. $34 less each.

CANCELLATION FEE WORST IN THE INDUSTRY - Not happy about $50/TICKET cancellation fee for cancellation within 6 hrs, given that everyone else allows 24h. Never going to book through here again. Why take the risk? Not good business.

I was very pleased with the agent & the assistance she gave me in making my reservations. I have already recommended CheapOair to family and friends. I had tried several airlines and other travel booking sites with no success for the dates and prices that we wanted. My wife saw the ad pop up on Facebook and told me to call right away. I did and we are very pleased.

Can't say enough about how easy it was to work with your representative Vincente **. I had lots of requests and a ton of questions and he was so patient and kind and made the whole experience delightful! I could have never done this on my own! He kept me calm as we worked through my itinerary.

I was surprised to find I was charged a $100 fee for cancelling a trip that was covered under the travel insurance I purchased when booking. I rescheduled a different trip without purchasing the insurance, believing I had 24 hours to cancel as the site advertises. This turned out not to be true. After determining that I would still not be able to travel and cancelling the trip well within the 24-hour window, CheapOair charged me another $100 cancellation fee, and the airline charged me over $150 each for two tickets. When I called CheapOair to question these charges, I was directed to a fees and policies tab at the bottom of the page, and the last in a long list of fine print, for these cancellation policies. When I asked why at the top of the page in bold print they promised "free cancellations within 24 hours," I was repeatedly told to go to that tab. This is flagrantly misleading advertising. A trip I never took cost me over $500.

I had purchased some 5 airline tickets for a certain day and time. As soon as I finished my order the tickets have a different day and time on them. I call to cancel them no longer than 10 mins after they tried to change to correct day and time but charge me $700 extra so I asked them to cancel them. They charged me $50 for each ticket. They are a scam!!!

I made a double booking by mistake and called to try to correct this. I was treated so well; the complicated mistake was resolved with kindness and patience by your representative. Your representative was able to negotiate a reduction of my fine for a necessary cancellation of one of the bookings. Such goodwill will not soon be forgotten. Thank you.

I feel like these people are a bunch of thieves trying to somehow fool you. My experience booking with this website has been a nightmare. This is the second time I try to book flights with this website and both times the very same thing happens... After I've picked my flights, itinerary and times, reviewed them like two or three times (especially the second time, after getting burned the first time with them), confirm the tickets, buy them and then BANGGGG, the confirmation comes back with COMPLETELY different times??!!

Though your website says you need to call to change a booking, I was able to do it over chat, which was much more convenient as I am traveling and don't have a sim card for the country I am in. Thank you for allowing the change to take place over chat.

Booked with CheapOair a family vacation in May 2017. While in Montana I received a call from Fire Marshal that a home I had recently purchased had been struck by lightning and a fire had destroyed over 50% of the structure. This was on Sunday and I could not find out all I needed by phone, so I decided to fly back home that day and leave the family to finish the vacation.

I had the worst experience with CheapOair. I'm not the one to write reviews but I have been so fed up with these people. On February of 2017 I had purchased a 2 way ticket to Europe for two departing from JFK on July 15th 2017. Unfortunately for me, due to heavy traffic that day, I arrived at the Airport 45 minutes prior to the departure time and I was informed that the check in and the gate had already been closed and I could not get on that plane. I called CheapOair to see if they could help me board another plane that day. I was informed since I missed the flight they have to consider me a NO SHOW therefore the entire trip for two including the return had to be voided (In other words I lost the money for the two airplane tickets in the amount of $1855.88). They could only offer me "Airline credit".

They charged my card twice for plane tickets, totaling $1646 and then when I called about it, told me very rudely I'd have to wait up to 5 business days to have the first charge removed. The customer service was awful, and when I finally spoke to a manager, he gave me the wrong information. I'll never be back to this company ever.

I booked a ticket with CheapOair, but due to unforeseen circumstances, I needed to cancel my flight. I spend several hours on the line talking to representatives, some of which were very rude, and they told me in the end that I would not be able to receive any refund. I later called the airline directly and they told me that they could process a partial refund, but it would have to be through the travel agency. Next time, I will just be book directly with the Icelandair because it is cheaper, the customer service is better, and there is no need to use this awful travel agency.

Unhappy when I close the deal you said I can canceled before 24 hours. I call to change flight and you said I need to pay. I think this is my last time that I buy from you something!!! Even the new flight that I want is cheap than I order in the first time.

I received the best service possible. I had what I thought was a complicated, complex, multi-city travel plan, but CheapOair showed me that nothing is too complicated for them. They took the time to walk me through the details and showed me that it could be done. That's when I finalized things. I am very grateful to them for their due diligence and professionalism.

Even though the company took 75 dollars. It's ok. I'm please with the service... The lady was gentle on the phone, 10 thumbs up for her. I will join my trip like always. More discount will be nice in the future. Like that we all can keep using this service that you provided, to all of us.

My agent, Mr. **, provided service to my utmost satisfaction. He is truly a gentleman, who put client above all interests. He was extremely attentive to his customer's needs. His service met my expectation beyond words. He was very articulate, courteous, sharp, patient, friendly and most important, caring. Thank you CheapOair for keeping such good staff to meet our needs. It is my pleasure to rate his services 5 of 5 for his professionalism. I am much pleased with CheapOair and will continue to do business in future.

It was nice to have to talk to someone booking a flight, he was very helpful to me... He tried to look for a flight that I want. I am satisfied on the flight that I have. It's just a little high price for me but I'm happy. Thank you...

I was booking a flight to St Louis, when I was ready to book I got the message that the price had changed and the notice to accept or start again. I decided to start again. As soon as I hit the enter, I got a phone call from CheapOair call center and thought they are confirming the sale. My surprise is that the lady at the phone made an offer, a better offer than the one I rejected. I made my mind and decided to accept, she gave me the final price and accepted. After that we started to fill out the information to book the flight. The conversation was very friendly and polite. I liked the value of the proposition made by the phone attendant. CheapOair is in the right track, centered in the customer. Regards.

This website is a scam. They attempt to get money out of you through all different means. I attempted to change my flight which usually cost 200-300 dollars but they wanted to charge me 700-800 dollars, more than double my original ticket. Nobody has answers when you call the 888 call center number which is located in India. Save yourself the headache and buy your ticket somewhere else. You will thank me later.

We wanted to book a flight and did a search for a specific day. When the results returned there was no indication of alternate dates as a default so we selected a flight for the wrong day. All other websites ask if you want alternate dates, they do not default. The website is so convoluted that it is near impossible to decipher that they are setting you up for mistakes (seems intentional). They say you can make changes online, but no, you must call. Very painful since English is not their first language. We were told that there are several pop ups that warn you are getting alternate dates, but there were not. To make sure we tried again and not even a blip. Took 1 1/2 hours to fix and $228 more (even though the actual difference in price was $188).

When I changed my reservation I was not aware that it would cost me over 100% more. I understood that it would cost 50.00 dollars more for the change and that total would be 222.00. Now the 222.00 is on top of my ticket of 176.00. I will not be booking thru you anymore.

I noticed a few days ago there was an error made to the city where I suppose to arrive in Mexico. I suppose to get to airport Tajin in Poza Rica, Veracruz Mexico. The tickets I bought, the plane arrives at Veracruz, Veracruz Mexico. So I was told by the agent that the state of Veracruz, Mexico only had one airport. But it turns out there's more than one. But in different cities. I'm hoping someone can help me. This is my first time using CheapOair. Not able to speak to a supervisor.

This company switched my flights and charged me a $60 cancellation fee within 5 minutes of calling them to cancel. I had to speak to 4 different departments to finally get the 4th Indian accented guy, who I could barely understand to process the cancellation.

I booked two bookings at different times (one for my wife's parents booked a couple of months ago) and another for my wife, and our two sons (booked recently) on the same flight. After completing booking, I got a call from CheapOair saying that I can have the seats confirmed and I can have them all sit together. My 2 month old baby can also get a confirmed bassinet, I was told. I paid 19.90 USD for onward and 19.90 for return trip for confirmed seats and confirmed bassinet. However my family neither got to sit together nor did we get a bassinet. My wife underwent gallbladder removal surgery last month after a C-section surgery last to last month. She was advised not carry weight. However because of this seating, my wife had to carry the 2 month baby all night.

First and last time using CheapOair. I booked two separate round trip flights for weddings that needed to be correct. I booked the dates I needed and when I looked at my itinerary, all the dates had been changed to Wednesday's to save me money. All of this is fine except that I was not able to change the dates of the flights at all (even if I paid) and they were Absolutely non-refundable. Overall CheapOair left a bad taste in my mouth and next time I book a flight will use a different service.

So disgusted with company in INDIA! They charge 100 dollars per ticket to change to correct month plus 200 to the airline per ticket or 1500 dollars to change the family vacation tickets booked 3 days ago online inaccurately by the computer as March 1-8 instead of May 1-8. They were unwilling to budge on price even for 4 year old. I may stop flying entirely. It has become such a hassle and I WILL BOYCOTT CHEAPOAIR FOREVER! This is bait and switch! Be very careful booking anything and save everything you put into the computer. Why is this legal?

All I can say is the airline cost me more than purchasing directly from airline. It says 24 hour no cancellation fee yet I was charged for changing one of my flight times and it was less than 24 hours... I also had to change the time of picking up the car rental and I was told I had to cancel and make a new reservation rather than just changing pick up time. It looks like I'm not going to get a full refund as I was told by the agent. Needless to say I am very aggravated.

I booked, several months ago, a trip to Europe. As the name says a VERY low priced ticket. I have had to make changes to the flights. Although not cheap (!) The service and attention given to me were exemplary. I felt that I actually mattered to the person on the other end of the line. (Half a world away) So, here's the facts. Really, Really try to avoid flight alterations. But if you must. Then CheapOair will be very helpful. I'm an old traveler and I highly recommend them.

Your rep/customer service employee was wonderful! His name is HARLEY and he looked and found everything I needed in order to make this trip. At first I was about to give up, but he took the time and the patience to find me a perfect flight. All customer service persons should be so accommodating and helpful. Make sure you tell him how pleased I am with his efforts. I told him already but hearing it from you, the boss, I think will make it more impressive.

Phil is very pleasant to talk to, very patient and I could easily understand what he was saying. He was able to book me 2 flights without any issues. I would highly recommend Phil. Best customer service ever! Booking was easy as 1-2-3.

I have been using CheapOair a lot this summer. No matter the time of day I search for a ticket I am satisfied with the price. I will recommend CheapOair, at any given time. I am not one to always purchase my ticket online. The representatives take their time, with assist, as well as being very friendly.

Upate: I sent an email via the Best Price Guarantee instructions with all of the required information (screenshot of cheaper itinerary etc.). The email went unanswered for more than 24 hours. I even sent an email to their customer service email to follow up. This also went unanswered until I called their main customer service line to explain the situation (again) to a customer service rep. At this point, I just wanted a price adjustment as ALL of the available packages for my flight had gone up across the board, but, as before, this rep also spent a decent amount of time talking over me and offering to cancel the booking with no cancellation fees instead of just refunding the difference. It wasn't until I read CheapOair's BPG policy, word for word that he went to ask his supervisor. The supervisor never got on the phone and ultimately, I was refunded. Initially, he tried to tell me that I was going to get a lesser amount back than what the difference was, but at the end of the call changed it to the proper amount after I cancelled something that was 'automatically applied'.

I have purchased several flights from them before. Recently I purchased 4 flights for Nov. and Dec. 2017. For some odd reason my password on their website is no longer working. The forgot password feature doesn't send a reset link. Their customer support is useless. They have no idea what to do or who to transfer you to. They gave me a reset link for CheapOair.com which is not where I have my account. None of my info is show on that website including my rewards point. EVERYTHING IS LOST. I CAN'T GET ACCESS TO MY ACCOUNT ANYMORE. Do yourself a favor and read this review before signing up. When you call the 888 number it's a call center in India. They are useless like all other call centers in India. I am still without access to my account. No answers, nothing.

It's excessive to pay an additional $15.00 to select my tickets online. I will not use these services again. After paying $50 to change the date on my flight and then not being informed upfront that there will be additional fees is bad business practice.

The customer service was outstanding, very nice to talk and they were very helpful. In the other hand, the policies of CheapOair need to be review since charging $50.00 dollars to the customer just for correcting his name, are not helping the company to have long time customers and bad publicity for CheapOair as well.

I personally feel like there are bunch of thieves trying to somehow fool you. My experience booking with this website was worse. Recently I booked a flight for mother to London one way, all the prices were quoted in Canadian dollars. For return I have been checking flights and all the prices were always in Canadian. When I finally booked a flight I was charged in US dollars... Guys if are booking at this website be careful.

Thank you Cheap O Air and agent Lindsey (if I got it right) for your help in locating the most affordable text I could afford. This will allow my mother to hug & kiss her great-grandbaby up close for the first time. Very grateful to work with someone like agent Lindsey who was very professional and patient with me. Thanks again!

This company gave me round trip tickets saying it was the only flights available from Tampa, Florida to Bordeaux, France. It included a 13 and a half hour layover and changing planes twice. They stress there was only four tickets left and I had to book and since I was going for my daughter's wedding I paid and took the booking only to find out that a few days later my son got the same destination for $1,500 less going on a different Airline. When I called and tried to change I was told I could not even though I have a physical problem that will make the layover very painful. I got no help whatsoever and was told I could not change unless I paid separately. It cost me 2,500 VS the 800 my son paid elsewhere. Come to find out this company only sells seats others can't fill.

The customer representative was polite and helpful, so far she's the only representative that I talked to that was nice and informative. The rest was rude and lazy. Problem was they increased the price when I ordered her to booked a flight from Cebu-Dallas. I saw it online the price was 1,070.43. But then she sounded out that based on her computer, it was $1235.43. I Was like seriously they will really take advantage of you once you badly need that flight. I should have booked it myself online, but the thing is I need to cancel one of my brother's flight since I need to put him with the same flight with my sister.

Just booked a flight a week ago with CheapOair. Today I looked up my confirmation with them to put together my schedule, and noticed my name was wrong. I logged in with Facebook who has my correct spelling, and my daughter's name was correct. They tagged it and said I wouldn't fly if my name wasn't exactly matching my ID. There was a number to call to change it, and they rudely asked me why I waited so long to say something.

The representative Amsley who booked my flight was very professional, pleasant and patient to hear my needs carefully and find the best flight connections for me. I truly appreciated her attention to details and the ability to diligently work through numerous itineraries to find the best match for my travel needs. Thank you for making it an easy and smooth process for me. You made my day, thanks again and God bless.

I was visiting Rome for 2 weeks and because a family member was sick I had to visit Iran right after. I called CheapOair. I booked a flight from Rome to Iran and speak with someone at Cheapoair. They guaranteed best price and I specifically requested to have 2 luggage guarantee for my trip. They promised 2 luggage for my travel which was Rome to Turkey and Turkey to Iran being the final destination. I went to Rome Airport to find out that Pegasus only allows 1 luggage for 20KG and they ended up charging me $13 EUROS per extra KGs which totaled $435.02 Canadian $ for my extra Luggage.

OMG I will never ever but NEVERRR will do business with CHEAPOAIR. I'm 100% I did put my second last name on my ticket and GUESSS WHAT!!! They said, "Ohh you must paid 50 dollars to add it!!!" Are you kidding me? It says 24 hours to make changes on your purchase... but this what you got to deal with not American airplanes customer service. OMG is terribleee. I'm so furious!!! DONT BUY ON CHEAPOAIR. NEVER, this is just an insult!!!

I purchased a ticket for 982.86 from CheapOair. My plans changed and I cancelled the next day within 24 hours per their policy to be issued a refund with the exception of a charge of a $75 cancellation fee. The fee was assessed the next day and the hold was released from my account. Twenty days later I receive a charge for 982.86 from Etihad Airways. I contact my bank and was sent a dispute form which I completed. I contacted CheapOair and was told it was an issue with my bank.

I booked a reservation for three nights. I then had to change my reservation and was charged $25 to change. When they sent me the bill to change the reservation it was the exact same price. So what they did is they change the rate so that the cost will still be exact amount. If they were going to do that why charge me $25? This is unfair and not right and has to be some sort of fraud.

Went online to book airline tickets and when I made final payment having inputted credit card details and pressed final input the price became unavailable and a price of over $300 more was substituted. A phone call was then received from India and I was sold the more expensive tickets. I was then sold a seat pre selection package for $31. When I tried to make the pre boarding selection it was not available. Telephone calls to 877-249-5365 and the toll free number have not resolved this issue. I have waited online for over AN HOUR to talk to a supervisor AND STILL WAITING. Also I note the current Air Canada ticket is almost $140 less than I have paid and is close to the original amount I would have paid.

I had to change the dates on my airline tickets after given the wrong dates when I first purchased my tickets. They changed my tickets to the correct date and I had to pay the airline exchange fee which was fine with me.

An investigation team called the AA counter to find out where the issue happened. It seems as if the AA counter has encountered problems with accessing the complete reservation from Dallas to Etihad. Cheapoair indicated that nothing went wrong from their end as the booking was made no different than any other international booking. At least I am glad that the team responded and investigating this further. I hope that these glitches can be avoided in the future.

Very bad experience booking and canceling. You have to pay $250 for cancellation, and they will not take it from the refund you are suppose to get. They also lied when I asked them for canceling a ticket in less than 24 hours after booking. CheapOair told me that I had to pay a cancellation fee that the airlines is charging for a cancellation of a booking in less than 24 hours, however when I checked on the official airlines website and spoke with the customer care of the official airlines website they told me that they do not charge for a cancellation of booking less than 24 hours.

First and last time using CheapOair. I booked a flight online and the dates were not what I submitted. I called customer service 20 minutes after I booked. CS said I selected alternate dates which showed at the bottom of my selected dates. I explained I did not see that and I could not fly on the alternate dates. The dates I needed would cost me $1100 more so I requested a refund. CS stated they could refund the money with a $50 charge per traveler which would cost me $300. This is 20 minutes after I just ordered the tickets!

The customer service representative was informative, patient and she spoke very clearly. She had good communication. She took her time to be helpful. I did not feel rushed. I am glad that she was the person who helped me. She was able to explain their policies and assist with any changes.

I just had a very negative experience with CheapOair. I entered my flight dates and after booking, they came back with different "alternate" dates which I did not want at all! I reached their customer service and in order to get the dates I requested, I had to pay an additional $163. To cancel the whole thing, I would have been hit with a cancellation fee of $50. It just wasn't worth it to make another reservation with a different airline adding in the $50 cancellation fee, so I paid the additional $163 just so I could get the flight. I just called their New York office to make a complaint. They took my number and said they would call me back. So far, they have not done so. I am extremely unhappy with them.

The customer service is outstanding!! My wife and I could not decide on a hotel to save our life and your rep never gave up on us. She looked and researched over and over again until she finally found a perfect fit for us!!! Thank You!!!

I booked a flight for my wife and sister-in-law on your Web-site. I selected the days I wanted to fly and booked the flight. I was unaware that your website changed the dates on the flight. I did not see the date change until after booking the flight and received the confirmation. I immediately called your company to correct the issue (Less than 5 minutes) only to be charged $120.00 for the change. I understand that if this is a change in plans that we may be charged, however I feel that the confusion was in the website changing the date that I requested. I did not request dates close to the time of my flight. I requested exact dates. Very poor on your part for the $120.00 charge. I will not be using you again and will certainly will not be recommending you to anyone. I will however be talking about this to everyone I know.

I appreciated how CheapOair kept me abreast of fares daily while I worked out the details of our stay in Atlanta. Planning a trip can be stressful so not having to re-look up fares daily was a very nice feature. I also appreciated how the agent worked with me to retain low fares when I missed the original deal I sought.

Agent was able to accommodate us to be in the same flights, and on the same dates, bookings had been done separately and we wanted to fly together. Agent explained the difference in price for the whole itinerary and the amount of layover if it was applicable.

I experienced a bad CheapOair's customer service after I booked a flight. I booked the flight for my wife on May 10 per Cheapoair.com (after a Visa Office told her that her visa to USA would be delivered to her in three to five business days) and the flight (from PEK to PDX) was scheduled for June 6. And then after the business days, my wife didn't receive her visa, and the office didn't tell her when she would receive her visa either, so I began to contact CheapOair's agents to ask about rescheduling or canceling her flight at end of May.

I asked for credit for two Alaska/United airfares that we are not using on 7/25/19. I received credit from Eric but will have to pay $200 for each new ticket as a booking charge. I will be looking forward to using this credit.

Booked a flight using the wrong month key Aug instead of July. Called and spoke with the customer service agent who very professionally assisted to correct same. It was very pleasing to know the matter was resolved the same time. Good job.

I purchased two tickets with CheapOair. They charged me for the tickets twice. When contacting them about the mistake they had made and emailing them a picture of my bank statement with the double charge they refused to reimburse me the money they had taken and wanted to speak with my bank. I was on the phone with customer service with CheapOair and my bank as they explained to the CheapOair representative that the double charge had happened and if my money had been taken from my account by CheapOair. With my emails and bank letting them know of the double charge they still refused to refund the extra charge they had taken from me. This is a terrible company. Do not use them. They ripped me off and will do the same to you.

I want to thank you for a good service we got yesterday. I called CheapOair, Mr ** help us and diligently, tried to find me a ticket with the same flight in a lower price my budget can afford. The only thing is that I didn't notice he wrote my name as ImeLda which when I called last night, Mr ** said that it will not be a problem since all names will be in capital letters. Kudos to all your representatives, they are so knowledgeable and patient to us customers.

I booked flights for specific dates, when it was final the dates were wrong. After several calls I reached a supervisor who gave me a one-time full refund cancellation - no $50 fee. I am very pleased!

I called customer service within 1 hour of booking online to please cancel my booking as I only saw bill in US funds in my receipt, not in my confirmation. I Kindly asked as a customer to please cancel my booking and refund me. I spoke to 2 csr and 2 supervisors, kindly explained and asked for refund and waive the cancellation fee. They kept regurgitating their script. NO CUSTOMER SERVICE COMPASSION WHATSOEVER! Any CSR has exceptions and due to me calling right away, can have some compassion to the situation. I ate the cost to cancel as the customer service just shocked me! I use online searches all the time and see the US or CAD listed. So sad and disappointed. Shame for the misleading information and taking advantage of the consumer. Another lost customer's business. I sent my complaint and no one contacted me from Customer Care, I guess they don't Care.

Ripping off people. Whatever they advertisement nothing is true. The price they say something they charge something and top of that if you have anything to change everything cost. In short extremely bad experience. Never ever again. People don't know how to talk.

If there's 0 star, it will be more appropriate. Their customer service especially managers are the worse you'll ever encounter. Puts you on hold for hours...! And promises to call back but never calls back. Tells you to email document to them only to give you false hope. Transfer you to different departments to handle your concern but end up nowhere till you're left with no choice but hang up. Trick you with their price and never goes by their policy "Match Price Guarantee." Will never recommend this website. It's a scam!!! Save your money and buy your tickets somewhere else. Too we travel very often and will never recommend this website to anyone.

I bought 3 tickets from CheapOair, they don't mention about the baggage allowance on your ticket and they don't mention about meals, so the airline will have right to say that you have to pay extra charges for those subjects as I was charged for my baggage. They said your ticket is without meal and baggage so you have to pay for them, and I was going to get my third flight's boarding pass in the end of my trip so I had to follow what they say in the checking disk because on the ticket that I got from CheapOair there were not any points about baggage. I checked from the website of the airline the ticket price was same as from CheapOair even with meal and baggage. Therefore, don't be so innocent to buy your tickets from this website, instead of that just try from the company website directly. I am so disappoint because of the fakes of CheapOair.

I was very pleased with the service I received over the phone. The consultant was friendly, knowledgeable and professional. She helped me get the best deal! I wanted a connection flight with less layover time and I got it. I would recommend CheapOair!

We booked tickets from SMF to New York with one stop in Denver and return flight from NY to SMF with one stop. We only had seats together on one flight and leg room on one flight. So 3 flights were with no leg room and us not seating together. We feel we did not get what we paid for!!! We talked to booking person about seating being important with my leg problem and seating together. We are very disappointed in our experience with this company.

I booked my ticket using CheapOair. Source to destination (ORD to VTZ). Online. Now once my mother reached to Delhi and she is supposed to change the flight (AIR INDIA), they asked my mother to pay for additional bag. They said they will allow only 1 bag. This is insane for international trip. This was either told by CheapOair. When I called them they say we need to read the airline baggage from specific airlines. If I need to go and check for those details why I will need to book using CheapOair. I can directly book tickets from the actual service. This is very cheap way of getting customers and getting them fake. I will start reporting this with all the means of media to make people understand the fraud. There could be many people like me who got cheated by CheapOair. Please share this information with many people for the sake of their next safe travel.

I love CheapOair. So convenient for me since I start with them. It seems easier when travelling. Their agent are very patient and the part best about CheapOair easy to reach them. No hostile and a great customer service. I will definitely recommend to whom want to get a great journey.

I lost 775$ within minutes with CheapOair. Please be very careful when you give your credit card information. Once you provided, they would just steal your money. I was halfway thru booking the ticket in their website and exit it out after realizing I would be charged for seating. But since I gave my credit card info, the ticket has been booked automatically even I exit it out in the middle. I immediately called customer service for cancellation but the person who talk to me said not to worry as "You did not complete your booking and you won't be charged" but later after 2 days I was charged with full amount.

In the past I have been very satisfied with finding best-priced flights with CheapOair. This time, my friend gave me incorrect information, so I booked a Friday flight and later that night, found I would have to change it to a Saturday flight. "No problem", I thought, "the policy says no charge for changes made within 24 hours." In fact, I was charged $40 for changing from one day to the next on the same flight. I was also double billed, so $737.70 was debited from my account for a $365 flight. I was told that two of the charges will be taken off, but it could be 2 weeks. None of this was explained or made clear at the time of the change of flights. Clarity and honesty are always the best policy!! And yet, thanks for generally providing good service.

Good and immediate assistance in order to change my fly dates. A little expensive the fees for changing dates as the change was made after 2 hours from booking. The Telephone assistance was good and efficiency. Good site with logical prices. I will recommend it.

This was a flight I had previously canceled due to medical reasons. I called and talked to customer service. My 1st attempt was not successful due to difficulty understanding each other. My 2nd attempt was MOST successful. Robert ** at CheapOair was super helpful. He assisted me with my flight schedule and resolved all issues and answered all my questions. Should I ever have another concern or problem, I can only hope to have someone as effective and professional as Robert.

On the April 2017 I bought a ticket from Denver to Israel for $697.93. It was the first time for me to use this company. The website picked my last name twice, as a last name and as a middle name. I do not have middle name. I had conversation by email to Michelle ** about to make correction. After three week received email that it is not possible. The CheapOair give me offer to buy a new ticket with pay different amount plus pay $25 fee for corrected mistake that company did. It wasn't my mistake.

I purchased a ticket online to visit my family in Costa Rica, the names in my Costa Rican passport do not have my married name and it causes confusion when traveling. I have found the way to make it work but this time I totally forgot! So I called right away (within 30 minutes) to add my second middle name... no way no how unless I paid them for it. The 24 hr window to make changes was no longer available. I received this response from the Customer Service Team: "We would like to inform you that as per FAA guidelines, once the ticket is issued, name correction/change is not permitted. It totally depends upon the airline if they allow the correction.

I'm pregnant women. I bought ticket from NYC to DAL. After purchasing ticket, I confirm with my doctor and she said better not to travel because of Zika Virus. I then call customer service and ask to cancel my ticket, these sucker said I will charged 50 dollar for cancellation. If any of you guys search ticket on this site you will see 24 hr cancellation. What does this mean?? Why the hell you sucker didn't mention there that we will charge 50 dollar for every cancellation no matter what time you purchase. I had Virgin American airline, I called them, they said " CheapOair should refund all" but these people who are sitting on customer service hang up my phone. I ask them, I will talk with their manager, and they hang up. What the hell is wrong with these people. I will never ever visit this site again. I will ask anyone of my known people not to purchase ticket from here.

I called in to book a flight with CheapOair, and the agent that picked up the phone was able to find the flight I was looking for. However, my flight originated from LAX and was going to MDE with a connection in Miami. This was what I was told by the agent at the time of booking the flight. Everything looked good so I went ahead with the booking. A day before the flight, I called CheapOair to figure out the baggage policy since I was making an international trip, and it was at that moment the agent disclosed to me that I was going to have to change airports to catch my connecting flight. I was never told this at the time of booking.

The online booking was fast, easy and straightforward, with no hidden costs. Many flights were listed from which to choose. When I had to change my flight time the next day it was handled by phone courteously and efficiently. Great service. I will recommend to friends.

It started out fine, although your phone people are very, very difficult to understand. After my bookings were complete, I saw a red button on my confirmation form, to book a hotel and put it on my confirmation. I pushed the button, and was offered a variety of hotels, and several attractive prices. I selected the hotel, and booked it. Today, I called back to get a confirmation of the hotel, and your folks knew nothing about it, and could find any records. Now, online with CheapOair, they want to book a room for me... But I don't want to be billed for the other hotel. Certainly causes me not to trust your confirmation process.

Finding great prices then booking the flight was easy and relaxing. Ohhh but then I had to correct the departure and arrival time and the lady on the phone was fantastic, very patient, professional and with no problem. She corrected the problem and then advised me to check my email. TKS so much and I'll be back!!!

Put on hold by customer service for more than 1 hour and then recording told me this number is no longer in service!!! Nobody was able to help me edit some simple account details. The person on live chat gave me the runaround and at the end simply said to email CheapOair.

I had booked a flight from Doha to Mumbai on Etihad Airways. I had to cancel my booking as the airline has stopped their services from Doha. On checking with the airline I was informed that I'll be getting 100% refund on my ticket. I've been following with CheapOair for my refund since 45 days but there is no response as of date and I wasted a lot of money in calling CheapOair. Kindly think twice before making a booking with CheapOair.

Paid $171 for aisle seats and when called customer service to change the outgoing flight the seats disappeared and the charge remained, emails were all retained as failed mail delivery, several attempts to get a boarding pass with United failed as they did not recognize the booking number... Very frustrating and nowhere to turn for corrections.

You misunderstood me. I had an emergency. Couldn't fly on time. I had pay an extra $ 280 when I checked out. I found a ticket on September 20th like $380 equals I pay my for $700 because the cancel one was 420. I thought you would consider my inconvenient like founding another at the same price.

February 2016 China Southern at SFO informs me I need a visa to stay in Guangzhou (CAN) during my layover, because of midnight falling in the middle of 23.5 hours in China. And I needed to get it two weeks ago. China Southern tells me there is nothing they can do. Only CheapOair can change my tickets. So CheapOair.com charges me $500 fee and cashes out my return ticket so I can get a ticket with a layover that meets Chinese Immigration rules. What China and CheapOair.com are not telling their customers is there are other stops in China on your way on to for example Southeast Asia. When you land in China Guangzhou for example you go through Immigration and then get back on the same plane as a Chinese DOMESTIC flight to Wuhan China. Then you clear Immigration at the next Chinese airport and fly on.

Good experience with initial booking. However when I requested a change only on the return trip, the seats were changed without honoring the paid-for choice seats. I thought it was not fair to pay for the partial change of $53 but lost over $200 worth of choice seating. I was given the window seats even though I requested aisle seats. I hope I get a refund for the cost of the choice seating. Otherwise this was an expensive experience. I had expected the company to be upfront and reliable.

Whenever I need to get a flight you guys always seem to find that little extra I need to make sure I have the info updated in a timely manner! Even when I was running late from traffic to airport and I didn't think I could make, you were trying to get next fight available if I didn't make it! Thank you again for that!

I booked online and did not check the flexible dates. HOWEVER after putting in dates and checking them at checkout somehow when I get my email it's very different dates! I called THAT min... within minutes of my booking and was in hold for HOURS literally 2 hours! Trying for them fix this mistake. They said for me to change my ticket was gonna be over $300! Or I could cancel for $100. Or I could keep the tickets I'd got... those were my only options! I will never use this site again!

Booked round trip tickets online, received my confirmation. The date was wrong. Immediately called, was charged 150.00 to change date or 150.00 to cancel. Can not understand customer service reps, told me it is their policy to charge for changes. I believe the website is very confusing with pop ups offering cheaper flights as your booking resulting in wrong dates, seems fishy to me.

Made the mistake of booking a flight through CheapOAir instead of going directly through the airline. Something I thought I had learned long ago but forgot. Had I booked directly through the airline, I would have paid a lot less for the baggage fee. Apparently my punishment for booking through CheapOAir.

The man in customer service who finally helped me was WONDERFUL! He sorted out what I needed and helped me make my booking accordingly. Difficult part was as I was trying to make a reservation on my own, ticket I wanted was no longer available... Don't know if there's anything you can do about that. Also, seems like it should be easier to work with alternative reservations online.

The service I received from Diane was of a high standard. She was very patient and obviously experienced in her role. I was very satisfied with the outcome and will use CheapOair again. This was the third time using this service and I will be back.

Flight was so delayed for the domestic from Memphis to Los Angeles. We missed my international flight the next day, end up purchasing another international round trip tickets. It wasted my time, money and energy. Heartless people!!! Never again!!! This airline sucks! CheapOair, CHEAP SERVICE that's what it is!!! What a nightmare. I haven't seen my family in 12 years! Me and my 5-year old daughter were so exhausted and drained emotionally and financially due to this horrible experience with cheapoair. I needed to borrow money from a friend just to get us to our destination and come back. Never trust Cheapoair! It is run by heartless money machine people! They will not help you in times of your flight problems. I am very very disappointed. I filed complaints but no updates yet, it's been a month ago.

This company will continue to access your credit card and even charge for items you did not get. Charged for seats even though the 3 passengers didn't even get to sit together. When arrived at airport no tickets could be accessed. Stood for over 2 hours trying to sort. Staff could see the booking but could not access the tickets to allow boarding. The stress for two minors and their 81 yr old grandmother was not even acknowledged by the company. I emailed. It was ignored. I rang to complain to ensure it was sorted for return leg of journey was okay and was put on hold for over 30 minutes and still didn't get to chat to anyone. It was mysterious cutoff. I will be ensuring that matter is highlighted to everyone that will listen until it is acknowledged.

My flight with Azores Airlines on June 27 was cancelled TWICE. Not wanting to lose any more precious minutes of my vacation, I booked another more expensive flight on a different airline. Now I'm trying to get a refund from CheapOair for that cancelled flight. I've now spoken to 3 different customer service representatives, answering the same questions every time, each telling me I need to speak to someone else. I sat on hold for 45 minutes, called back, and now I'm on hold AGAIN. This is a ridiculous waste of time! Trust me, you get what you pay for. Do NOT book through CheapOair website, or fly on Azores Airlines!

I had three occasions to use CheapOair recently. One of the reservations was complex, involving a three legged trip and two different travelers on different legs. CheapOair handled it all perfectly. I used them originally to get the cheapest fares, which I believe they did. They also made all the reservations with attention to detail that is essential to successful travel these days. There is just no room for error anymore.

I booked two tickets (Mpls/Ist/Fra/Mpls) on the 12th of July at about 8.00pm with assistance from CheapOair agent over the phone. When I got another online flight fare offer for the identical flight (at 9.00 am on the 13th of July) which was about $50.00 cheaper each ticket, I called CheapOair immediately as I assumed ticket changes or cancellation with 24 hours of booking was possible without penalty. The Customer Service staff asked me to send proof of the reduced fare offer and I did. The customer services staff said that CheapOair would not be able to change without penalties, however since it was with 24 hours, CheapOair would consider keeping the existing reservation but refunding the difference (about $100.00) back to my credit card.

Don't use this company!!! Read the reviews!!! I did not read the reviews before using this company. If you have any problem what so ever you will regret it!!! I had a name change on a ticket that was $50 extra. The operator had a hard time with English. Additionally when I asked them why I was charged twice for the same ticket after the 50 dollar name change. I was told, "We stole your money without asking to re-book your flight with a different name change... You should get a refund in 7 days." Regardless they stole my money without asking. The double charged cleared not pending. WHERE IS MY MONEY THIEVES.

I have been trying to cancel a simple car reservation. You can not do this online. When you call the number to speak with a customer service rep be prepared to be passed around from customer service rep to another customer service rep. I have talked to 5 service reps and they keep passing me back and forth from Air to Car service reps. I was on hold for over 40 minutes. Then to top it off, the service is outsourced and undoubtedly unable to speak English. This is the WORST CUSTOMER SERVICE EVER. DO NOT RENT CARS FROM CHEAPOAIR!

HAVE HAD A HORRIBLE EXPERIENCE WITH CHEAPOAIR. I booked my ticket with them and in less than 24 hrs, I received a family emergency which would require me to cancel my flight reservations and make a new one. They now have this PREPOSTEROUS policy of $75.00 cancellation fee. Why should I have to pay to cancel what I paid for, in order to pay you again? Do they think money falls from trees? I have 6 children. I can definitely use that money to their benefit or to a bill! Why should we provide you with free money, because of mishaps in an individuals life? For this I do not recommend this site for anyone with this horrible policy. I'll be sure to tell friends and family, as well as posting my experience on social media and hoping to pass this message along to other individuals, so that they do not encounter such a bad experience.

I never write reviews but this incident needs to be reported and escalated. Imagine having a confirmed ticket in your hand and waiting to check in and the airline rep informs you he can't find your ticket? Can you believe how frustrating it will be? It happened to me last week. While I had paid for my ticket and had the confirmation emailed to me through CheapOair, the airline did not find my ticket and mentioned the ticket has been VOIDED. They even asked me "When did you cancel your ticket?" And I was like, "Why would I cancel my ticket and come to the airport to board the same flight?"

I then booked a flight through him. However, subsequently they booked the original flight so now I have two flights returning to Portland. I have spent over 4 hours today trying to resolve this issue. I have been transferred 3 times. Twice I was put on hold for over 40 minutes until I finally gave up. Three times I was disconnected. No one will help me. As I write this I am still on hold going on another 40 minutes. I have been polite and have explained the situation repeatedly.

CheapOair sucks. Do NOT buy from them. I went to purchase my son a ticket back to school. He needs to be back before the 4th of August. I explained that they still booked me and after I complained I was told that was the date I wanted. And I asked the company for I explained why I would not do that and how important it was he be back to Cali before the listed date. And explaining that it was not me who picked this flight and date. I wanted something on or before the 4th. I was told I could change to that date with a fee.

I was disappointed that the flight I wanted and chosen had been booked completely but, then the customer service agent noticed my failed attempt at purchase and found me a similar flight for the same price. It can be a struggle trying to book flights but, here they are always helpful.

My wife and I booked return flights from Winnipeg to Fredericton. CheapOair booked us on Air Canada on the outward flight and WestJet on the return flight. When we got to the Air Canada check-in in Winnipeg, they had no record of any bookings and, as the flight was full, we had to book another flight which leaves 7 hours 40 minutes later and arrives in Fredericton at 1.08 am rather than 4.22 pm. When I mentioned some form of compensation to cover two extra taxi fares and inconvenience, the CheapOair representative told us it was unlikely we would receive any as, according to the representative, it was the airline's fault. Surely, it's up to CheapOair to compensate us and for them to recover the costs from the airline if, indeed, the airline is to blame.

Airfare - I am flying to Ohio in September to celebrate my uncle's 95th birthday. I was getting very disappointed and frustrated trying to match nonstop with my $300 budget. Finally after many calls Zoe with CheapOair gave me exactly what I needed.

BEWARE!!! After being on hold for an hour I get a message stating the # I've reached is not service. I needed information on a ticket change due to a family emergency. This is the worst customer service I've experienced in a long time. I've never used them and should have continued to stay away!!!

CheapOair is not so cheap. My wife and I needed round trip tickets to Europe. We both are elderly and have arthritis so we needed premium economy seating. Using the Cheapo website we paid $4200 for two nonrefundable tickets. Later, with the help of a family member and using an airline website we found two similar tickets for $1900 less but on another airline. I could list other reasons here about my experience but the subject is too irritating. However, I will say that while talking to the Cheapo sales reps I felt as if I was in a used car sales office.

I went to their website to book a flight from Los Angeles to Las Vegas one year ago. After entering all my info including payment, at the end it said it did not go through. At this point I was frustrated, took a screen shot where it clearly said payment did not go through and decided to book it through a different website. A couple of days later I checked my account and the transaction was processed. When I called them they said it was not their fault, that it did go through. Good thing I took a screenshot, I asked them to give me a refund. After arguing with them for more than 2 hrs they finally decided to give me a credit.

I bought a R/T ticket for a friend in another country. A day later I got word that their grandfather was very sick. So I called the company and asked if I could switch it to my name so I could later in a month go see them instead. Or a later date. So it was cancelled. Then I asked a second time all these questions and the man from India said, "Sir you did not tell me this. You have to cancel it right now or you will be out ALL of your MONEY." What kind of customer service do you people run. I never complain and I have been traveling since I was a teenager on flights and this is the worst customer service I have experienced in over 16 years. Total cost of flight 1400 dollars. This company does not work with you. I will call my credit card company and ask if I have protection against companies like this.

I purchased flight tickets with Cheapoair which advertised 4 tickets left at this price. If you purchase the insurance you can get money back 7 days later. My husband decided to do something else so I decided to cancel. When I called they inform me that I couldn't get a refund, only if I die car wreck or some other tragedy so I ask why purchase insurance. Never will I purchase another ticket trough this company. They got the last laugh because they got not only the price for extra insurance but also 1000.00 for tickets we can't use.

I am sick to my stomach upset that your company takes advantage of people. We booked our flights thru your company and choose your site because you offered at $198 a ticket then once we placed our card with you and was placed on hold for a very long period of time, the customer service rep comes back on and says those tickets were sold out and that we have to now pay over $400 a piece for the tickets. We had to pay over $1400 for 3 tickets, you all should be ashamed of yourselves. There was over 40 open non booked seats on the both flights that we booked. We were traveling for a funeral service as well.

BEWARE - SCAM! CheapOair's customer service is HORRIBLE, Do Not Use this WEBSITE to book flights. You CANNOT get a refund and you CANNOT change the flight info, no matter what! You will be donating $$ to them for no good reason. Worst customer service ever, no help and or true service to the customer. STAY AWAY!!!

I called initially to ask about reservations to attend my mother-in-law's funeral in Kansas City, MO and ended up making reservations online as the representative was so very helpful. I sincerely appreciate the courteous and professional assistance he rendered. I will definitely in the future return to CheapOair for all my air travel.

I purchased 3 tickets through this website. Due to an unexpected change, we needed to fly out a day after. Since the ticket was booked within the 24 hours, 3 hours to be exact, I called their customer service line to cancel our flight. I must start by saying I never experienced such frustration with any customer service. Not only have I called over 6 times, but I have been disconnected while on hold, transferred to the wrong department, and to top it off, no supervisor ever picked up the phone! After 3 hours of trying to reach a supervisor or the executive office, an agent passed the phone to a floor manager that was extremely rude. CheapOair indicated that I would incur a fee of $75 per person for the cancellation of flights, while their website misleads travelers to have the ability to cancel within 24 hours.

I book a ticket with CheapOair and ten minutes later realize the last name was not correct. I called within 15 minutes of booking the ticket, they told me it would be 75 dollars to cancel and 25 dollars to change the name. It was not even 24 hours later... Do not book with them, stick to others that let you cancel within 24 hours.

I recently had a death in the family and had to make emergency arrangement to travel with a limited budget. I booked a flight on Monday and 5 minutes later noticed that I booked the wrong departure date. I called customer service to have it changed and pay the additional fee for price difference. I was given a new flight time leaving Thursday at 12:16pm but when I received my confirmation email on Wednesday it had a different departure flight time (7:16pm). I then called CheapOair where the Rep did not recognize the new flight arrangement they gave me but insisted that I take the 7:16pm flight with an additional rate increase.

An agent, Wright, talked to us and did our booking. The tickets originally started at $397.60 each. He offered us an upgrade for $80.00 each to be able to select our seats, which we accepted, and assigned our seats, which we wrote down. United Airlines was not aware of our seat assignments. Our credit card was charged $871.20 for our flight. CheapOair charged $180.00 for taxes and fees. Print out from CheapOair shows $145.62 for taxes and agency fees, which tells us we were charged too much. This was all done on July 2, 2017 (at fare prices of that day) would appreciate an explanation of what happened. Thank you.

I booked a flight and had to change my dates to fly in less than a 24 hour period of time. I was charged more money to do so. I feel very strongly that I shouldn't have been charged even more when the date was even farther out for my departure. If anything it should've made my ticket cheaper! It should not have cost me more money! I explained to the person helping me that I live on a limited fixed income of Social Security and that the price increase is very hard for me. I'm very displeased about paying more because it was like only four hours from the time I originally booked it!!! Emitt that helped me was great but that's not my problem or my issue here. It's the whole money thing!!!

After purchasing ticket for Florida, I found the exact same flights on the airline's site for $150 LESS! Even though I had a screenshot of the cheaper fare, CheapOair refused to address the problem and when they finally did and the price had gone up, only refunded $70 of the $150... and still charged me a $20 fee!!! For what, ripping me off?

This review is in regards to a booking I made through CHEAPOAIR.COM for Korean Airlines from Las Vegas to Manila ($2978.82). The booking was made on 4/19/2017 for 3 people (myself and my 2 children). When I received the confirmation ticket, I immediately noticed errors on the middle names of my children and I thought because of these errors, which doesn't match my children's passport that they might not be allowed to board the plane. So I immediately (just few minutes after booking) called CHEAPOAIR.COM's customer service and told them about the errors, but apparently per the representative they will have to charge me $50 for each name change plus ticket reissue fee (which was not clearly indicated on their website, plus there was supposed a change name function that you can click on their website but does not work neither).

Flight to Mia from LAS - Ralphy was excellent and I could understand him. I like the fact that CheapOair handles the major airlines and the fares are lower than any others I found. He also put in the reservation that my husband and I need wheelchairs. Good-excellent service.

This is the worst company ever! I purchased tickets in July of last year to Colombia and on my way back, in Mexico City, they booked me with little time for connection. (I was told by Mexican customs that all airlines and agents know that you need at least 3 hours to go thru customs) And of course, I didn't make thru on time. So I was stranded in the airport each airline throwing me back and forth that they were not at fault. So one of the airline told me I had to wait 5 days for me to finally leave. I spent my birthday there stuck in the airport, until someone wired me money. I bought another ticket to get home. And of course, CheapOair didn't give even an apology and obviously didn't take care of their customer. No refund. No hotel. Nothing.

I HAVE INQUIRED SEVERAL TIMES AND HAVE USED CHEAPOAIR. If there is a change in Travel they have let me know what the problem was in plenty of time before my flights to make the changes. However in a couple of times the Air Carrier itself got involve and gave me a better connection than CheapOair could do. I travel extensively, by air and reserve Hotel stay's and found out through the years that dealing with the Air Carrier and Hotel's direct that I have gotten as good if not better accommodations, seat's, and PRICES.

I was pleased with the agent and he handled my situation regarding my granddaughter's travel reservation. He searched for the most reasonable fare for my budget. The young man was very courteous. You're doing a great job. I will tell friends. Thank you.

Scammed on cancellation, yet they advertise 24h for it: Cancellation is impossible without great hurdles and fee penalties, even if you attempt to do it in seconds after making a erroneous reservation. I realized in seconds that I made a mistake and contacted them immediately. It turned that they resisted cancellation without exaggerated fees to be paid for it, and require me things that I cannot easily do. Other agencies offer you 24h free cancellation. Please switch away from CheapOair.

Round trip to Brazil- My experience with CheapOair was very satisfying. I was helped by Freddie who was knowledgeable, patient, courteous and very helpful. Later in the day, I had a question about the schedule and was helped by another very helpful person. This my first contact with CheapOair and I would not be reluctant to recommend it to anyone. Thanks to both gentlemen!

Be wary with their website... one slip and you will be screwed. Cheapoair is a twin website as Onetravel. I had the exact same experience as Sherwonder (6/21) with Onetravel. I had a $200 lesson on how companies like this rip people off. My review on One Travel details my experience. I wish I'd done a little research on here before losing my hard earned money.

Made reservations today. Said you got $10 off ticket... code didn't work. I call they say it is for service fee which I didn't have fees. But there were $56 of taxes and fees on a $188 ticket! Wanted to cancel. They said there was a $50 fee. We had paid for trip insurance. So it cost me $50 to be on hold for an hour. Very frustrating. Lesson learned. Oh, I was hung up on but I hadn't said a word.

I was taken back by how helpful the clerks were at CheapOair when planning my trip to Managua, Nicaragua. As my plans changed dates, flights and hotels, each call I made they took on the task of helping me and getting me best price and the dates I wanted. Thank you.

My first time booking with CheapOair was an accident. It was our first trip to Europe and after booking and realizing that I booked with a place I'd never heard of, I was nervous. The trip went off without a hitch and was way cheaper than other family members got! Thanks CheapOair! I have just booked my second trip with them and I made a mistake. After realizing it, I called and was helped out by a very pleasant and professional agent! Don't let the cheap prices fool you. This is a great company with excellent customer service!

Sales person on telephone was helpful and kind. She also told me I would get a credit for a future flight, which I never found. I have used CheapOair many times with great success. I have accumulated many points which seem useless. It appears that 3000 points are worth $15 for a gift card to be used online. It seems almost useless as it took a long time and many flights to get those points.

Beyond upset. Booked a flight over the phone and the rep seemed thorough and kind. After seeing the charge on my statement 8 minutes later, I noticed the 72.00 separate charge from CheapOair. I contacted the airline directly and was quoted the same ticket price. I immediately called CheapOair. They referred me to their website terms and conditions and stated there would be a cancellation fee of $50. I was advised many things on that recorded line when I ordered my ticket. The rep even advised tickets were non-refundable if cancelled within 24 hours, but never mentioned a fee. Again, I ordered over the phone not online. Was I supposed to look at the website before calling? I am confused as a consumer and I have every intention in filing a class action suit.

I recently bought a ticket thru them and had purchased travel protection. Somehow my card was ok to purchase the ticket but declined for the travel insurance. I then try to repurchase it, and they won't let me. After long back and forth with worthless customer service and their managers, they tell me if I'm purchasing the travel protection to the cancel my flight that they won't refund me! I said, "Isn't that what it's for? It's spelled out in B/W on your site." I then gave up... very disappointed with their arrogance and their presumptions. They've messed up my tickets before but this is just blatant illegal and wrong. I won't be using their site again... ever.

I booked tickets abroad 3 months in advance, but three days prior my travel date, CheapOair called me and told me that my connecting flight was canceled. They also asked me to do a favor to contact the airline directly regarding the change, though this is their responsibility. So, when I finally contacted ANA (they were very nice and helpful), ANA's representative asked me to contact CheapOair back and asked CheapOair to contact ANA directly because this is not my fault. They (CHEAPOAIR) shouldn't have asked me to take care of their jobs!

The service I received was fine, however, after making a very expensive change in my reservation (changing the return date for one of the three people in the party), I was sent the same itinerary as BEFORE the change. This was disconcerting and I had to call to make sure the change had been made.

I recently was trying to book tickets for a family vacation. We had some things in flux but I made the reservations, largely based on the assurance that I could cancel within 24hrs. There is a small "banner" at the top of the reservation that reads "24-hour cancellation". However, what is not readily apparent are the exorbitant fees associated with cancellation. $75/ticket x 5 tickets = $375! I feel foolish for not reading the fine print, but I also believe that they deliberately attempt to fool the consumer by providing the assurance at the time of purchase that has very painful conditions. I will NEVER use CheapOair again.

You made this booking the worst experience in my life. You took many days to verify my credit card. I called you several times and told me that was MY language problem. You don't accept that you have a different English accent making understand you very difficult. You sent an email saying that you finally verified my credit card and that will take 24 hrs at most to issue the ticket. When I asked for the ticket, 24 hrs later, you replied that my credit card was declined. I called my bank for details, they told me that there was *NO* attempt to charge my credit card during the last 3 days, including the minute of the call.

You will receive a very misleading cancellation letter advising that you have one year to use your credit - they will even quote the date - but when you go to use this credit that is not the date you needed to comply with - it is in fact the date that you booked from not the date of the flight you cancelled as stated in the cancellation letter. I have been refused my refund now as it is out of time - I believe this to be misleading and dishonest practice and should not be permitted.

I used online chat to change departure date and it's changed in a short time. I had to pay for changing schedule as per regulations, but I was very satisfied. When I use online tour agent like this I used to feel uncomfortable for the issue of changing something, but CheapOair was very comfortable and prompt to treat my request.

I have my return ticket on 7/16/2017 from Medford, Oregon to Cairo, Egypt was canceled by the airlines (United, Alaska and Turkish airline) -- and customer service of CheapOair refused to help. My many attempts to reach a responsible manager has failed so far... Is there anyone at CheapOair can help? Thanks.

I called to confirm that the paperwork I printed out with our ticket numbers and seat assignment was what I should take to the airport. The agent who helped me confirmed that information and was very helpful and patient. I hope you keep adding agents like the one I spoke to.

I was looking for a cheap flight from Los Angeles to Seattle and got "pretty good" deal from this company. They made me provide my payment information and all the details and then they change my departure and return date. When I tried to cancel the booking, I got a message which reminds me that I can change the dates once I complete the booking. Then they ask my for additional 250 dollars if I want to fly on the date I booked.

Bought 2 tickets. Had to call later because my daughter's name was wrong. They wanted to charge 50 to fix their mistake. After fighting and arguing they charged 25 and sent me an email to state the change. Next day I went from Birmingham to Atlanta airport and found the surprise that only one of the tickets was paid. When I tried to pay for the second one, Delta told me that there was another price and I would have to pay about double, then called CheapOair, to claim and ask them to fix it. They denied it and told me that the only option was to pay the new price, therefore I asked them to refund me. They charged me 150 for the cancellation, I had to go back to Birmingham and of course they don't take any responsibility for those expenses. I had for nothing in return. TERRIBLE SERVICE, I CONSIDER THIS A ROBBERY. THEY HAVE NON VERY GOOD ENGLISH SPEAKERS DEALING WITH PEOPLE OVER THE PHONE.

I think this was a great place to get the Airfare I needed in a short time. Last min. to decide if I was going on vacation Or not. When I saw what the price was going to be it helped me make up my mind to go. Thanks for the help.

The help I had from the agent was very good. Wish you had more people like him, sorry can't remember his name. I made a call earlier the same day but he wasn't too much help in finding the time or price of the ticket and also he told me he will call me back after 15 min, but he never did. I'm glad I did my business with him thank you.

In trying to find an affordable trip to Houston Hobby to see my 91-year-old mother, I contacted CheapOair and was so pleased to find an affordable round-trip ticket in the kindness of the gentleman who helped me change it a few days later. I will definitely be recommending CheapOair to others.

Bought tickets, had to change them due to work. Called and changed them. Ended up being $2200.00 into tickets, got it all done and got the itinerary and the dates were wrong. Needless to say it took 2 more hours and $300 to get it fixed so what ended up being a $936.00 trip costed us more than double. Could have bought another set of tickets cheaper. This site is a rip off. They will rob you. I'm recommending to everyone on social media not to use Cheapoair because it's not cheap.

I will never use this site again. I could have spent one third less on my flight by going directly to the airline. And this site charges $50 per flight to cancel even if it is within one hour of making the reservation. Don't use. It is hardly a bargain.

They have some of the worst customers service policies I have ever seen. The rep was ok, but the company has extreme charges for everything. If life happens and you need to make changes... $125 plus whatever extra according to what they say they have a deal with that airline. Need to cancel... $200 plus whatever extra according to what they say they have a deal with that airline. In my eyes, it's a GREASY business plan. Save real money and book your flights directly from the airlines who have better customer service.

Their web site does not tell you that you cannot get seat assignments until 1 hour before your flight or that you cannot have carry-on luggage. This information is only given to you after you have booked your flight and paid for tickets. If traveling with a companion you will not be sitting together. If you show up at the gate with a carry-on bag and this cheap ticket you will be charged $50.00 per bag instead of the $25.00 fee at ticket counter.

I first booking not enough time to one hour only to connect flight to gate to other gate. So, just inform for the problem. They try to help and look for the good solution for me. Very good support. Thank you.

I purchased Azerbaijan Airlines ticket on CheapOair from NY-Baku and from Baku-Tbilisi. My flight is on July 3rd but because of my family member death on June 16th I had to fly earlier than July 3rd. CheapOair did not give me a chance to exchange the flight and no refund as well. I contacted Azerbaijan Airlines where I was told my ticket from NY-Baku was 75% refundable. I forwarded the email to CheapOair but still they don't want to give me a refund. That is devastating, unbelievable and inhumane! I would not even give 1 star. And on their website they show only good review which is insane.

They don't help with anything, very selfish. Paid for a trip travel protection plan and couldn't help me. Only care about making money! Never ever ** using this CheapOair again! And I will keep on giving you a bad ** review everywhere!

It was amazing. I am so thankful for your service, the person was super educated and always looks the best answer and solution for me. I will recommend you as company flight. Now I going to use this método for to buy my tickets and then my family too. Thank you. Thanks for your service.

When I booked the flight with your service I explained to the sales rep that I wanted to travel with my pet on a one way ticket to Cebu Philippines. I told your rep that my dog's weight was 18 lbs and that I wanted to have her in the cabin. She said that this was taken care of in the flight that she had found and was pushy about booking the flight. So I trusted what she had said and booked the flight but felt somewhat uneasy about it. Well it seems I was right.

Well I'm not sure which one was unfair but I guess one of those should be not a penalty if the traveler send a certificate of probe. So my father dies. I have to take care of everything... (Funeral home, insurances, etc. etc. Well you guys know.) I have to reschedule my trip. Not my fault. Now cause I'm flying to Manila I'm a millionaire or have lots of money. See I'm a disable person. Even I'm not try to talk to executives to see if anybody has a break I think when you change for some sibling's death should be considered (with probe of course). OK charge the change but not the time I bought the ticket. We all trying to save some money (the poor). Thanks.

Recently cancelled a booking with CheapOair as they changed my itinerary on international travel to a destination I did not desire or approve. They agreed to and approved a refund and advised it would take 30-60 business days to receive the funds back to my credit card. I have never heard of such nonsense. They billed my credit card immediately when the reservation was placed, the refund should have been sent in the same manner. SO they apparently like to use other's money until they get around to actually sending a refund. I will never use their service again.

On June 24 I was booking a fly which price was $752.00, but I had questions about the luggage, so I decided to call. When the customer person answer he said the price was going up... But I still was looking to the price I could afford it. The person was suggesting all the time that the price was going up... He said he wanted to wait in line while I was booking. So when I was trying to book the system said the price change to $1,020... What a coincidence!!! The person on the phone was going to give me a better price $852???? Another coincidence??? Please be fair with the prices... DON'T POST SOMETHING DIFFERENT!!! Respect the customer!!!

When purchasing packages thru this company they will book the room first then claim the airline flight fees are higher. I refused to accept the higher fee and different flight schedule but still had to pay a $50 per person cancellation fee for the motel.

Phone contact rep was great. Website is horrible, total confusion, deceptions, no way to understand total costs and fees until committed and not sure if you can add spouse to itinerary, and still be seated together? Paid $40.00 upgrade fee but still have no clue if we will be charged an added fee for 1 carry-on bag??

Will NEVER use CheapOair again to purchase airline tickets. Called over 15 times and get the runaround. While applying online spelled name wrong so I called in. They charged me $50 to correct plus $26. Still don't know what that's about. Then saw they are also charging me $50 for booking. I'm out $126.00. It would have been cheaper to go direct to United Airlines. Still having problems and no one seems to know how to fix it cause they just keep transferring me to other extensions. Just a terrible experience!!!

I had a flight scheduled with CheapOAir. Because of an injury on the part of the person I was going to visit I needed to cancel my flight. I called CheapO and explained the situation and after 20 minutes on hold was told they will not refund my money for a flight I will not be on. The person I talked to literally told me "use it or lose it". They absolutely did not care about the situation. They are going to keep my money for a service I can't use. I will never use them again and strongly recommend no one else does, either. Airlines need to begin treating their customers like human beings. Any other services would gladly refund the money for services not rendered.

On 13 May 2017, I booked, via the CheapOair site, a domestic flight from Catania (Sicily) to Verona (northern Italy). I had booked the flight for 10 July 2017 but had inadvertently booked it for 11 July 2017 (Booking Number **). I had quickly noticed that the date was incorrect. So I clicked on “make changes online”; I was able to have the date changed to 10 July 2017.

Following up on the submitted issue. I eventually did receive call from Cheapoair acknowledging the glitch and they issued refund for the requested name corrected. Better late than never.

Bought 15 airline tickets to Europe and was offered to buy the insurance, claiming any cancellation reason is valid, no questions asked! I asked numerous times if I can cancel the ticket for any reason if I purchase the insurance. I was re-assured that is the case. Well, now unfortunately we do have to cancel two tickets, and the rules are only medical reason within 180 days or death! Total false advertisement. The insurance agency you use is stating the opposite of what you are selling and is a nightmare to deal with. I doubt we will get our money back. So now we wasted $65 per person for the insurance and the 2 tickets! There are many reviews on CheapOair and the TravelMate insurance agency and all are negative regarding this! I haven't seen one claim where anyone got their money back from purchasing insurance. Total scam!

Tried to buy a ticket and (5) times different tickets got to the purchase and received a message that the tickets were no longer available. Then waited a while and went back in and the same tickets would show up as available. What a scam they are running on people.

We made an international flight booking and realized that we had the wrong names in the booking 2 days after. So we had to cancel and rebook. We got stiffed with a $250 cancellation charge per person from CheapOair and then another $200 cancellation from Air Canada. Not so cheap anymore. :( I managed to get them to reduce the cancellation charge to $100. However, if I'm REBOOKING with CheapOair under the right name...why charge me anything at all? If there was going to be a charge, it should be nominal! You are still getting my booking! Not to mention the fact that it takes up to 2 months to refund you the money but the charge is always same day! Bad bad experience and horrible customer service. I will NEVER book w/ them again and am taking legal action.

This is the first time I book through this CheapOFare company and I will never book here ever again. On the top of fare page, it show cancellation 24 hours, in which at EXPEDIA mean a click away and you are done canceling with no fee as long as you cancel it within 24 hours. Whereas with CheapOAir not only we need to call in and they transfer around and saying there is a $75.00 cancellation fee. (There is no notice either that there will be a cancellation fee of $75.00)

I booked my flight to India and realized it's lot cheaper on the airline website, so I decided to cancel it within an hour of booking as I read 24 hours free cancellation policy during the purchase. They said there's a fee of $75 per person even if I cancel after a minute. I had to pay travel assist fee of $30 for choosing ** seats!! And there's $100 agency fee. Total rip off. All these options are free on airline's site. I was afraid to ask them further questions... thought they'd again charge me for that. I'm not going to use this site ever again... stay away. Use this site as a search engine to find the best flight for your travel... no more than that.

The company advertise online low-priced airfare tickets just to get your personal and financial information to later try to sell you other airfares much higher than simply going directly with the airline. Thus, please don’t waste your time trying to buy an airfare ticket that does not exist. I find this as a very dishonest way to get you in, because they make you go thru the whole process, and after unsuccessful purchase, somebody call you back trying to sell something different. You can see how they are doing this trick if you go 1, 2 or 3 weeks later to find out that they still have the advertisement for the same sold airfare at their advertised price and if you try to buy it again, it will happen the same thing. There should be some kind of legal actions for false advertisement just to gather your personal information.

I have made many purchases online however I was shocked with what happened to me today. On the CheapOAir website I entered dates for a trip that I wanted to book from Milwaukee to Newark, NJ. The dates were for July 6th to July 9th, 2017. I use Orbitz, Travelocity, Expedia, Hotwire, Kayak and never have I seen the site change the dates on the results that are returned. Yes the dates that I entered CheapOAir gives you dates and does not make it obvious that they changed your dates. The information on the screen is small and this very big difference with them is not called out in any way other than the small print on their site. No one would ever expect this to occur.

As an older adult who is not tech and needed help to book complicated flights the agent was WONDERFUL. He spent over an hour to help me and listened to my needs, and readjusted flights and dates and times to help me. Thank you for being there--a human voice really helped a lot.

I purchased 3 tickets for my parents on Sunday. They said the price would be one thing then I checked my account and I had one fee deducted on Sunday from them... then on Tuesday I get another fee from CheapOair for 90. I called but they say the fees are valid. Ok. Now today I check my account and I was charged an additional $1164! I am in the negative. I know that cannot be a fee!

I tried to purchase ticket online. When I went to purchase the price went up and it asked me if I wanted to continue. I said no and I went back online to find more tickets. At this point my phone rang and I ignored it, it rang again so I answered. The CheapOair salesman high pressured me into buying the tickets, he spoke over me and told me the prices were going to keep going up. I asked him if I could cancel if I changed my mind and he said yes. After a few more minutes I asked again if I could change my mind and he said yes. You would think that he would have said there was a $75 per person fee, he didn't.

Booked a flight with CheapOAir in February 2017 and in April, we encountered a problem and had to delay our trip one week. We were charged $450 penalty charge from CheapOAir and when we arrived at airport to leave for our trip last week, found out CheapOAir never paid this fee to Spirit and we had to then pay Spirit Airlines an additional fee of $373.80 just to get on our flight. We were told by Spirit that the penalty charge should have only been $100 from CheapOAir and that they used a card to try to pay Spirit that was declined with the name of a person we have never even heard of. Called CheapOAir, was promised a call back.

I have had great experiences in dealing with all the CheapOair workers on line. Yesterday was the best experience... I wanted to get my seats and my wheelchair taken care of and see if the airlines could provide me with an escort for my time at the airport connecting flights. He said he could not do it and gave me customer service numbers for Iberia. I could not get through then I called back CheapOair... Another agent got on the line and she was the BEST PERSON I HAVE WORKED WITH YOUR COMPANY. She took care of everything... UNDERSTANDING THAT I AM A SENIOR CITIZEN WITH SPECIAL NEEDS... I shared that with her supervisor. Thank you so much.

Realized as soon as we made our reservations that the return flight was wrong. Called customer service and the gentleman that we spoke with was great. He was able to help us with what we needed to get it changed and confirmed everything before we hung up the call.

This company has horrible customer service and are only willing to help you with fees attached. I will never ever use this company again!

I made an error when ordering tickets. I called within 5 minutes and the error was corrected, but it took over an hour of time and cost me $50 per person (3 people). $150 is way over reasonable for changing to correct an error. There was an additional charge of $207 listed as "taxes & agency fees (incl. enhanced seat assignment)". I never saw an option of seating, which leads me to my final point of dissatisfaction - their web site is not clear on multiple points, especially for 1st time users. The final price was over $500 more than I expected. Will not use CheapOair again.

CheapOair seem to charge changes to itinerary on booking classes where the Airlines do not. Made some business bookings via CheapOair. Needed to change dates, called the airlines who told me that my tickets class did not incur amendment charges. However, I booked through an agent, I need to do this via them. With CheapOair, different agent quote different prices which lead me to believe that these amendment charges are rather random. So, if you need to be flexible, do yourself a favour and spend the small savings for a more transparent service.

This was my first experience with CheapOair. Matter if fact, I got you by mistake. I was trying to get United Airlines. And am I glad. I needed to match the itinerary of 2 friends going to Vienna. Jose set up my whole trip. He was knowledgeable and patient. Later that day I realized my friend made a mistake and I had to change something. This time I talked with Nicole. Again a great experience and all was made well. Today I was confused about seat assignments and got Yadidel. Again a great experience and all was explained. I never would have thought I would have liked something called cheap, I have no idea if I saved any money or if my flight would have cost the same dealing directly with United. But I know I would not have received such great person attention. I am a CheapOair fan. Thanks to all three of you...

After using this service for the past 3 years, very disappointed with customer service. I ordered an airline ticket but misspelled name. There was NO error confirmation on the site until AFTER the tickets were purchased. There was a $50 charge to change. After speaking with a supervisor they reduced it $25, but that still is unacceptable. Will find a different service in the future.

Agent was very helpful taking care of my trip. Thanks. I will recommend CheapOair to everyone, especially if you flight out of the country, agents are very well trained to help customers looking for the best price on plane tickets and hotels.

Setting up my last minute flight was real quick and efficient. The price was good but it jumped up in price within a couple hours. I would definitely book again as it was a reasonable price. Thank you again.

The tickets booked do not even work. When I contacted the airline company, they told CheapOair didn't provide the entire information for the passengers. They couldn't give us the tickets to get on the flight. And when I try to call the customer service of CheapOair, my phone was dropped FIVE times. They just DROP my call when they don't want to reply. TERRIBLE experience I've ever had.

Booked a flight and got the wrong outbound flight. Immediately called and tried to correct it. They wanted $180 more for the correct flight than on their website. Charged $50 to cancel the booking since they would not hold their own pricing. Their pricing seems to be a scam in general. Show a really good price and then bump the price once you try and book it.