CheapOair Reviews

February 2016 China Southern at SFO informs me I need a visa to stay in Guangzhou (CAN) during my layover, because of midnight falling in the middle of 23.5 hours in China. And I needed to get it two weeks ago. China Southern tells me there is nothing they can do. Only CheapOair can change my tickets. So CheapOair.com charges me $500 fee and cashes out my return ticket so I can get a ticket with a layover that meets Chinese Immigration rules. What China and CheapOair.com are not telling their customers is there are other stops in China on your way on to for example Southeast Asia. When you land in China Guangzhou for example you go through Immigration and then get back on the same plane as a Chinese DOMESTIC flight to Wuhan China. Then you clear Immigration at the next Chinese airport and fly on.

Good experience with initial booking. However when I requested a change only on the return trip, the seats were changed without honoring the paid-for choice seats. I thought it was not fair to pay for the partial change of $53 but lost over $200 worth of choice seating. I was given the window seats even though I requested aisle seats. I hope I get a refund for the cost of the choice seating. Otherwise this was an expensive experience. I had expected the company to be upfront and reliable.

Whenever I need to get a flight you guys always seem to find that little extra I need to make sure I have the info updated in a timely manner! Even when I was running late from traffic to airport and I didn't think I could make, you were trying to get next fight available if I didn't make it! Thank you again for that!

I booked online and did not check the flexible dates. HOWEVER after putting in dates and checking them at checkout somehow when I get my email it's very different dates! I called THAT min... within minutes of my booking and was in hold for HOURS literally 2 hours! Trying for them fix this mistake. They said for me to change my ticket was gonna be over $300! Or I could cancel for $100. Or I could keep the tickets I'd got... those were my only options! I will never use this site again!

Booked round trip tickets online, received my confirmation. The date was wrong. Immediately called, was charged 150.00 to change date or 150.00 to cancel. Can not understand customer service reps, told me it is their policy to charge for changes. I believe the website is very confusing with pop ups offering cheaper flights as your booking resulting in wrong dates, seems fishy to me.

Made the mistake of booking a flight through CheapOAir instead of going directly through the airline. Something I thought I had learned long ago but forgot. Had I booked directly through the airline, I would have paid a lot less for the baggage fee. Apparently my punishment for booking through CheapOAir.

The man in customer service who finally helped me was WONDERFUL! He sorted out what I needed and helped me make my booking accordingly. Difficult part was as I was trying to make a reservation on my own, ticket I wanted was no longer available... Don't know if there's anything you can do about that. Also, seems like it should be easier to work with alternative reservations online.

The service I received from Diane was of a high standard. She was very patient and obviously experienced in her role. I was very satisfied with the outcome and will use CheapOair again. This was the third time using this service and I will be back.

Flight was so delayed for the domestic from Memphis to Los Angeles. We missed my international flight the next day, end up purchasing another international round trip tickets. It wasted my time, money and energy. Heartless people!!! Never again!!! This airline sucks! CheapOair, CHEAP SERVICE that's what it is!!! What a nightmare. I haven't seen my family in 12 years! Me and my 5-year old daughter were so exhausted and drained emotionally and financially due to this horrible experience with cheapoair. I needed to borrow money from a friend just to get us to our destination and come back. Never trust Cheapoair! It is run by heartless money machine people! They will not help you in times of your flight problems. I am very very disappointed. I filed complaints but no updates yet, it's been a month ago.

This company will continue to access your credit card and even charge for items you did not get. Charged for seats even though the 3 passengers didn't even get to sit together. When arrived at airport no tickets could be accessed. Stood for over 2 hours trying to sort. Staff could see the booking but could not access the tickets to allow boarding. The stress for two minors and their 81 yr old grandmother was not even acknowledged by the company. I emailed. It was ignored. I rang to complain to ensure it was sorted for return leg of journey was okay and was put on hold for over 30 minutes and still didn't get to chat to anyone. It was mysterious cutoff. I will be ensuring that matter is highlighted to everyone that will listen until it is acknowledged.

My flight with Azores Airlines on June 27 was cancelled TWICE. Not wanting to lose any more precious minutes of my vacation, I booked another more expensive flight on a different airline. Now I'm trying to get a refund from CheapOair for that cancelled flight. I've now spoken to 3 different customer service representatives, answering the same questions every time, each telling me I need to speak to someone else. I sat on hold for 45 minutes, called back, and now I'm on hold AGAIN. This is a ridiculous waste of time! Trust me, you get what you pay for. Do NOT book through CheapOair website, or fly on Azores Airlines!

I had three occasions to use CheapOair recently. One of the reservations was complex, involving a three legged trip and two different travelers on different legs. CheapOair handled it all perfectly. I used them originally to get the cheapest fares, which I believe they did. They also made all the reservations with attention to detail that is essential to successful travel these days. There is just no room for error anymore.

I booked two tickets (Mpls/Ist/Fra/Mpls) on the 12th of July at about 8.00pm with assistance from CheapOair agent over the phone. When I got another online flight fare offer for the identical flight (at 9.00 am on the 13th of July) which was about $50.00 cheaper each ticket, I called CheapOair immediately as I assumed ticket changes or cancellation with 24 hours of booking was possible without penalty. The Customer Service staff asked me to send proof of the reduced fare offer and I did. The customer services staff said that CheapOair would not be able to change without penalties, however since it was with 24 hours, CheapOair would consider keeping the existing reservation but refunding the difference (about $100.00) back to my credit card.

Don't use this company!!! Read the reviews!!! I did not read the reviews before using this company. If you have any problem what so ever you will regret it!!! I had a name change on a ticket that was $50 extra. The operator had a hard time with English. Additionally when I asked them why I was charged twice for the same ticket after the 50 dollar name change. I was told, "We stole your money without asking to re-book your flight with a different name change... You should get a refund in 7 days." Regardless they stole my money without asking. The double charged cleared not pending. WHERE IS MY MONEY THIEVES.

I have been trying to cancel a simple car reservation. You can not do this online. When you call the number to speak with a customer service rep be prepared to be passed around from customer service rep to another customer service rep. I have talked to 5 service reps and they keep passing me back and forth from Air to Car service reps. I was on hold for over 40 minutes. Then to top it off, the service is outsourced and undoubtedly unable to speak English. This is the WORST CUSTOMER SERVICE EVER. DO NOT RENT CARS FROM CHEAPOAIR!

HAVE HAD A HORRIBLE EXPERIENCE WITH CHEAPOAIR. I booked my ticket with them and in less than 24 hrs, I received a family emergency which would require me to cancel my flight reservations and make a new one. They now have this PREPOSTEROUS policy of $75.00 cancellation fee. Why should I have to pay to cancel what I paid for, in order to pay you again? Do they think money falls from trees? I have 6 children. I can definitely use that money to their benefit or to a bill! Why should we provide you with free money, because of mishaps in an individuals life? For this I do not recommend this site for anyone with this horrible policy. I'll be sure to tell friends and family, as well as posting my experience on social media and hoping to pass this message along to other individuals, so that they do not encounter such a bad experience.

I never write reviews but this incident needs to be reported and escalated. Imagine having a confirmed ticket in your hand and waiting to check in and the airline rep informs you he can't find your ticket? Can you believe how frustrating it will be? It happened to me last week. While I had paid for my ticket and had the confirmation emailed to me through CheapOair, the airline did not find my ticket and mentioned the ticket has been VOIDED. They even asked me "When did you cancel your ticket?" And I was like, "Why would I cancel my ticket and come to the airport to board the same flight?"

I then booked a flight through him. However, subsequently they booked the original flight so now I have two flights returning to Portland. I have spent over 4 hours today trying to resolve this issue. I have been transferred 3 times. Twice I was put on hold for over 40 minutes until I finally gave up. Three times I was disconnected. No one will help me. As I write this I am still on hold going on another 40 minutes. I have been polite and have explained the situation repeatedly.

CheapOair sucks. Do NOT buy from them. I went to purchase my son a ticket back to school. He needs to be back before the 4th of August. I explained that they still booked me and after I complained I was told that was the date I wanted. And I asked the company for I explained why I would not do that and how important it was he be back to Cali before the listed date. And explaining that it was not me who picked this flight and date. I wanted something on or before the 4th. I was told I could change to that date with a fee.

I was disappointed that the flight I wanted and chosen had been booked completely but, then the customer service agent noticed my failed attempt at purchase and found me a similar flight for the same price. It can be a struggle trying to book flights but, here they are always helpful.

My wife and I booked return flights from Winnipeg to Fredericton. CheapOair booked us on Air Canada on the outward flight and WestJet on the return flight. When we got to the Air Canada check-in in Winnipeg, they had no record of any bookings and, as the flight was full, we had to book another flight which leaves 7 hours 40 minutes later and arrives in Fredericton at 1.08 am rather than 4.22 pm. When I mentioned some form of compensation to cover two extra taxi fares and inconvenience, the CheapOair representative told us it was unlikely we would receive any as, according to the representative, it was the airline's fault. Surely, it's up to CheapOair to compensate us and for them to recover the costs from the airline if, indeed, the airline is to blame.

Airfare - I am flying to Ohio in September to celebrate my uncle's 95th birthday. I was getting very disappointed and frustrated trying to match nonstop with my $300 budget. Finally after many calls Zoe with CheapOair gave me exactly what I needed.

BEWARE!!! After being on hold for an hour I get a message stating the # I've reached is not service. I needed information on a ticket change due to a family emergency. This is the worst customer service I've experienced in a long time. I've never used them and should have continued to stay away!!!

CheapOair is not so cheap. My wife and I needed round trip tickets to Europe. We both are elderly and have arthritis so we needed premium economy seating. Using the Cheapo website we paid $4200 for two nonrefundable tickets. Later, with the help of a family member and using an airline website we found two similar tickets for $1900 less but on another airline. I could list other reasons here about my experience but the subject is too irritating. However, I will say that while talking to the Cheapo sales reps I felt as if I was in a used car sales office.

I went to their website to book a flight from Los Angeles to Las Vegas one year ago. After entering all my info including payment, at the end it said it did not go through. At this point I was frustrated, took a screen shot where it clearly said payment did not go through and decided to book it through a different website. A couple of days later I checked my account and the transaction was processed. When I called them they said it was not their fault, that it did go through. Good thing I took a screenshot, I asked them to give me a refund. After arguing with them for more than 2 hrs they finally decided to give me a credit.

I bought a R/T ticket for a friend in another country. A day later I got word that their grandfather was very sick. So I called the company and asked if I could switch it to my name so I could later in a month go see them instead. Or a later date. So it was cancelled. Then I asked a second time all these questions and the man from India said, "Sir you did not tell me this. You have to cancel it right now or you will be out ALL of your MONEY." What kind of customer service do you people run. I never complain and I have been traveling since I was a teenager on flights and this is the worst customer service I have experienced in over 16 years. Total cost of flight 1400 dollars. This company does not work with you. I will call my credit card company and ask if I have protection against companies like this.

I purchased flight tickets with Cheapoair which advertised 4 tickets left at this price. If you purchase the insurance you can get money back 7 days later. My husband decided to do something else so I decided to cancel. When I called they inform me that I couldn't get a refund, only if I die car wreck or some other tragedy so I ask why purchase insurance. Never will I purchase another ticket trough this company. They got the last laugh because they got not only the price for extra insurance but also 1000.00 for tickets we can't use.

I am sick to my stomach upset that your company takes advantage of people. We booked our flights thru your company and choose your site because you offered at $198 a ticket then once we placed our card with you and was placed on hold for a very long period of time, the customer service rep comes back on and says those tickets were sold out and that we have to now pay over $400 a piece for the tickets. We had to pay over $1400 for 3 tickets, you all should be ashamed of yourselves. There was over 40 open non booked seats on the both flights that we booked. We were traveling for a funeral service as well.

BEWARE - SCAM! CheapOair's customer service is HORRIBLE, Do Not Use this WEBSITE to book flights. You CANNOT get a refund and you CANNOT change the flight info, no matter what! You will be donating $$ to them for no good reason. Worst customer service ever, no help and or true service to the customer. STAY AWAY!!!

I called initially to ask about reservations to attend my mother-in-law's funeral in Kansas City, MO and ended up making reservations online as the representative was so very helpful. I sincerely appreciate the courteous and professional assistance he rendered. I will definitely in the future return to CheapOair for all my air travel.

I purchased 3 tickets through this website. Due to an unexpected change, we needed to fly out a day after. Since the ticket was booked within the 24 hours, 3 hours to be exact, I called their customer service line to cancel our flight. I must start by saying I never experienced such frustration with any customer service. Not only have I called over 6 times, but I have been disconnected while on hold, transferred to the wrong department, and to top it off, no supervisor ever picked up the phone! After 3 hours of trying to reach a supervisor or the executive office, an agent passed the phone to a floor manager that was extremely rude. CheapOair indicated that I would incur a fee of $75 per person for the cancellation of flights, while their website misleads travelers to have the ability to cancel within 24 hours.

I book a ticket with CheapOair and ten minutes later realize the last name was not correct. I called within 15 minutes of booking the ticket, they told me it would be 75 dollars to cancel and 25 dollars to change the name. It was not even 24 hours later... Do not book with them, stick to others that let you cancel within 24 hours.

I recently had a death in the family and had to make emergency arrangement to travel with a limited budget. I booked a flight on Monday and 5 minutes later noticed that I booked the wrong departure date. I called customer service to have it changed and pay the additional fee for price difference. I was given a new flight time leaving Thursday at 12:16pm but when I received my confirmation email on Wednesday it had a different departure flight time (7:16pm). I then called CheapOair where the Rep did not recognize the new flight arrangement they gave me but insisted that I take the 7:16pm flight with an additional rate increase.

An agent, Wright, talked to us and did our booking. The tickets originally started at $397.60 each. He offered us an upgrade for $80.00 each to be able to select our seats, which we accepted, and assigned our seats, which we wrote down. United Airlines was not aware of our seat assignments. Our credit card was charged $871.20 for our flight. CheapOair charged $180.00 for taxes and fees. Print out from CheapOair shows $145.62 for taxes and agency fees, which tells us we were charged too much. This was all done on July 2, 2017 (at fare prices of that day) would appreciate an explanation of what happened. Thank you.

I booked a flight and had to change my dates to fly in less than a 24 hour period of time. I was charged more money to do so. I feel very strongly that I shouldn't have been charged even more when the date was even farther out for my departure. If anything it should've made my ticket cheaper! It should not have cost me more money! I explained to the person helping me that I live on a limited fixed income of Social Security and that the price increase is very hard for me. I'm very displeased about paying more because it was like only four hours from the time I originally booked it!!! Emitt that helped me was great but that's not my problem or my issue here. It's the whole money thing!!!

After purchasing ticket for Florida, I found the exact same flights on the airline's site for $150 LESS! Even though I had a screenshot of the cheaper fare, CheapOair refused to address the problem and when they finally did and the price had gone up, only refunded $70 of the $150... and still charged me a $20 fee!!! For what, ripping me off?

This review is in regards to a booking I made through CHEAPOAIR.COM for Korean Airlines from Las Vegas to Manila ($2978.82). The booking was made on 4/19/2017 for 3 people (myself and my 2 children). When I received the confirmation ticket, I immediately noticed errors on the middle names of my children and I thought because of these errors, which doesn't match my children's passport that they might not be allowed to board the plane. So I immediately (just few minutes after booking) called CHEAPOAIR.COM's customer service and told them about the errors, but apparently per the representative they will have to charge me $50 for each name change plus ticket reissue fee (which was not clearly indicated on their website, plus there was supposed a change name function that you can click on their website but does not work neither).

Flight to Mia from LAS - Ralphy was excellent and I could understand him. I like the fact that CheapOair handles the major airlines and the fares are lower than any others I found. He also put in the reservation that my husband and I need wheelchairs. Good-excellent service.

This is the worst company ever! I purchased tickets in July of last year to Colombia and on my way back, in Mexico City, they booked me with little time for connection. (I was told by Mexican customs that all airlines and agents know that you need at least 3 hours to go thru customs) And of course, I didn't make thru on time. So I was stranded in the airport each airline throwing me back and forth that they were not at fault. So one of the airline told me I had to wait 5 days for me to finally leave. I spent my birthday there stuck in the airport, until someone wired me money. I bought another ticket to get home. And of course, CheapOair didn't give even an apology and obviously didn't take care of their customer. No refund. No hotel. Nothing.

I HAVE INQUIRED SEVERAL TIMES AND HAVE USED CHEAPOAIR. If there is a change in Travel they have let me know what the problem was in plenty of time before my flights to make the changes. However in a couple of times the Air Carrier itself got involve and gave me a better connection than CheapOair could do. I travel extensively, by air and reserve Hotel stay's and found out through the years that dealing with the Air Carrier and Hotel's direct that I have gotten as good if not better accommodations, seat's, and PRICES.

I was pleased with the agent and he handled my situation regarding my granddaughter's travel reservation. He searched for the most reasonable fare for my budget. The young man was very courteous. You're doing a great job. I will tell friends. Thank you.

Scammed on cancellation, yet they advertise 24h for it: Cancellation is impossible without great hurdles and fee penalties, even if you attempt to do it in seconds after making a erroneous reservation. I realized in seconds that I made a mistake and contacted them immediately. It turned that they resisted cancellation without exaggerated fees to be paid for it, and require me things that I cannot easily do. Other agencies offer you 24h free cancellation. Please switch away from CheapOair.

Round trip to Brazil- My experience with CheapOair was very satisfying. I was helped by Freddie who was knowledgeable, patient, courteous and very helpful. Later in the day, I had a question about the schedule and was helped by another very helpful person. This my first contact with CheapOair and I would not be reluctant to recommend it to anyone. Thanks to both gentlemen!

Be wary with their website... one slip and you will be screwed. Cheapoair is a twin website as Onetravel. I had the exact same experience as Sherwonder (6/21) with Onetravel. I had a $200 lesson on how companies like this rip people off. My review on One Travel details my experience. I wish I'd done a little research on here before losing my hard earned money.

Made reservations today. Said you got $10 off ticket... code didn't work. I call they say it is for service fee which I didn't have fees. But there were $56 of taxes and fees on a $188 ticket! Wanted to cancel. They said there was a $50 fee. We had paid for trip insurance. So it cost me $50 to be on hold for an hour. Very frustrating. Lesson learned. Oh, I was hung up on but I hadn't said a word.

I was taken back by how helpful the clerks were at CheapOair when planning my trip to Managua, Nicaragua. As my plans changed dates, flights and hotels, each call I made they took on the task of helping me and getting me best price and the dates I wanted. Thank you.

My first time booking with CheapOair was an accident. It was our first trip to Europe and after booking and realizing that I booked with a place I'd never heard of, I was nervous. The trip went off without a hitch and was way cheaper than other family members got! Thanks CheapOair! I have just booked my second trip with them and I made a mistake. After realizing it, I called and was helped out by a very pleasant and professional agent! Don't let the cheap prices fool you. This is a great company with excellent customer service!

Sales person on telephone was helpful and kind. She also told me I would get a credit for a future flight, which I never found. I have used CheapOair many times with great success. I have accumulated many points which seem useless. It appears that 3000 points are worth $15 for a gift card to be used online. It seems almost useless as it took a long time and many flights to get those points.

Beyond upset. Booked a flight over the phone and the rep seemed thorough and kind. After seeing the charge on my statement 8 minutes later, I noticed the 72.00 separate charge from CheapOair. I contacted the airline directly and was quoted the same ticket price. I immediately called CheapOair. They referred me to their website terms and conditions and stated there would be a cancellation fee of $50. I was advised many things on that recorded line when I ordered my ticket. The rep even advised tickets were non-refundable if cancelled within 24 hours, but never mentioned a fee. Again, I ordered over the phone not online. Was I supposed to look at the website before calling? I am confused as a consumer and I have every intention in filing a class action suit.

I recently bought a ticket thru them and had purchased travel protection. Somehow my card was ok to purchase the ticket but declined for the travel insurance. I then try to repurchase it, and they won't let me. After long back and forth with worthless customer service and their managers, they tell me if I'm purchasing the travel protection to the cancel my flight that they won't refund me! I said, "Isn't that what it's for? It's spelled out in B/W on your site." I then gave up... very disappointed with their arrogance and their presumptions. They've messed up my tickets before but this is just blatant illegal and wrong. I won't be using their site again... ever.

I booked tickets abroad 3 months in advance, but three days prior my travel date, CheapOair called me and told me that my connecting flight was canceled. They also asked me to do a favor to contact the airline directly regarding the change, though this is their responsibility. So, when I finally contacted ANA (they were very nice and helpful), ANA's representative asked me to contact CheapOair back and asked CheapOair to contact ANA directly because this is not my fault. They (CHEAPOAIR) shouldn't have asked me to take care of their jobs!

The service I received was fine, however, after making a very expensive change in my reservation (changing the return date for one of the three people in the party), I was sent the same itinerary as BEFORE the change. This was disconcerting and I had to call to make sure the change had been made.

I recently was trying to book tickets for a family vacation. We had some things in flux but I made the reservations, largely based on the assurance that I could cancel within 24hrs. There is a small "banner" at the top of the reservation that reads "24-hour cancellation". However, what is not readily apparent are the exorbitant fees associated with cancellation. $75/ticket x 5 tickets = $375! I feel foolish for not reading the fine print, but I also believe that they deliberately attempt to fool the consumer by providing the assurance at the time of purchase that has very painful conditions. I will NEVER use CheapOair again.

You made this booking the worst experience in my life. You took many days to verify my credit card. I called you several times and told me that was MY language problem. You don't accept that you have a different English accent making understand you very difficult. You sent an email saying that you finally verified my credit card and that will take 24 hrs at most to issue the ticket. When I asked for the ticket, 24 hrs later, you replied that my credit card was declined. I called my bank for details, they told me that there was *NO* attempt to charge my credit card during the last 3 days, including the minute of the call.

You will receive a very misleading cancellation letter advising that you have one year to use your credit - they will even quote the date - but when you go to use this credit that is not the date you needed to comply with - it is in fact the date that you booked from not the date of the flight you cancelled as stated in the cancellation letter. I have been refused my refund now as it is out of time - I believe this to be misleading and dishonest practice and should not be permitted.

I used online chat to change departure date and it's changed in a short time. I had to pay for changing schedule as per regulations, but I was very satisfied. When I use online tour agent like this I used to feel uncomfortable for the issue of changing something, but CheapOair was very comfortable and prompt to treat my request.

I have my return ticket on 7/16/2017 from Medford, Oregon to Cairo, Egypt was canceled by the airlines (United, Alaska and Turkish airline) -- and customer service of CheapOair refused to help. My many attempts to reach a responsible manager has failed so far... Is there anyone at CheapOair can help? Thanks.

I called to confirm that the paperwork I printed out with our ticket numbers and seat assignment was what I should take to the airport. The agent who helped me confirmed that information and was very helpful and patient. I hope you keep adding agents like the one I spoke to.

I was looking for a cheap flight from Los Angeles to Seattle and got "pretty good" deal from this company. They made me provide my payment information and all the details and then they change my departure and return date. When I tried to cancel the booking, I got a message which reminds me that I can change the dates once I complete the booking. Then they ask my for additional 250 dollars if I want to fly on the date I booked.

Bought 2 tickets. Had to call later because my daughter's name was wrong. They wanted to charge 50 to fix their mistake. After fighting and arguing they charged 25 and sent me an email to state the change. Next day I went from Birmingham to Atlanta airport and found the surprise that only one of the tickets was paid. When I tried to pay for the second one, Delta told me that there was another price and I would have to pay about double, then called CheapOair, to claim and ask them to fix it. They denied it and told me that the only option was to pay the new price, therefore I asked them to refund me. They charged me 150 for the cancellation, I had to go back to Birmingham and of course they don't take any responsibility for those expenses. I had for nothing in return. TERRIBLE SERVICE, I CONSIDER THIS A ROBBERY. THEY HAVE NON VERY GOOD ENGLISH SPEAKERS DEALING WITH PEOPLE OVER THE PHONE.

I think this was a great place to get the Airfare I needed in a short time. Last min. to decide if I was going on vacation Or not. When I saw what the price was going to be it helped me make up my mind to go. Thanks for the help.

The help I had from the agent was very good. Wish you had more people like him, sorry can't remember his name. I made a call earlier the same day but he wasn't too much help in finding the time or price of the ticket and also he told me he will call me back after 15 min, but he never did. I'm glad I did my business with him thank you.

In trying to find an affordable trip to Houston Hobby to see my 91-year-old mother, I contacted CheapOair and was so pleased to find an affordable round-trip ticket in the kindness of the gentleman who helped me change it a few days later. I will definitely be recommending CheapOair to others.

Bought tickets, had to change them due to work. Called and changed them. Ended up being $2200.00 into tickets, got it all done and got the itinerary and the dates were wrong. Needless to say it took 2 more hours and $300 to get it fixed so what ended up being a $936.00 trip costed us more than double. Could have bought another set of tickets cheaper. This site is a rip off. They will rob you. I'm recommending to everyone on social media not to use Cheapoair because it's not cheap.

I will never use this site again. I could have spent one third less on my flight by going directly to the airline. And this site charges $50 per flight to cancel even if it is within one hour of making the reservation. Don't use. It is hardly a bargain.

They have some of the worst customers service policies I have ever seen. The rep was ok, but the company has extreme charges for everything. If life happens and you need to make changes... $125 plus whatever extra according to what they say they have a deal with that airline. Need to cancel... $200 plus whatever extra according to what they say they have a deal with that airline. In my eyes, it's a GREASY business plan. Save real money and book your flights directly from the airlines who have better customer service.

Their web site does not tell you that you cannot get seat assignments until 1 hour before your flight or that you cannot have carry-on luggage. This information is only given to you after you have booked your flight and paid for tickets. If traveling with a companion you will not be sitting together. If you show up at the gate with a carry-on bag and this cheap ticket you will be charged $50.00 per bag instead of the $25.00 fee at ticket counter.

I first booking not enough time to one hour only to connect flight to gate to other gate. So, just inform for the problem. They try to help and look for the good solution for me. Very good support. Thank you.

I purchased Azerbaijan Airlines ticket on CheapOair from NY-Baku and from Baku-Tbilisi. My flight is on July 3rd but because of my family member death on June 16th I had to fly earlier than July 3rd. CheapOair did not give me a chance to exchange the flight and no refund as well. I contacted Azerbaijan Airlines where I was told my ticket from NY-Baku was 75% refundable. I forwarded the email to CheapOair but still they don't want to give me a refund. That is devastating, unbelievable and inhumane! I would not even give 1 star. And on their website they show only good review which is insane.

They don't help with anything, very selfish. Paid for a trip travel protection plan and couldn't help me. Only care about making money! Never ever ** using this CheapOair again! And I will keep on giving you a bad ** review everywhere!

It was amazing. I am so thankful for your service, the person was super educated and always looks the best answer and solution for me. I will recommend you as company flight. Now I going to use this método for to buy my tickets and then my family too. Thank you. Thanks for your service.

When I booked the flight with your service I explained to the sales rep that I wanted to travel with my pet on a one way ticket to Cebu Philippines. I told your rep that my dog's weight was 18 lbs and that I wanted to have her in the cabin. She said that this was taken care of in the flight that she had found and was pushy about booking the flight. So I trusted what she had said and booked the flight but felt somewhat uneasy about it. Well it seems I was right.

Well I'm not sure which one was unfair but I guess one of those should be not a penalty if the traveler send a certificate of probe. So my father dies. I have to take care of everything... (Funeral home, insurances, etc. etc. Well you guys know.) I have to reschedule my trip. Not my fault. Now cause I'm flying to Manila I'm a millionaire or have lots of money. See I'm a disable person. Even I'm not try to talk to executives to see if anybody has a break I think when you change for some sibling's death should be considered (with probe of course). OK charge the change but not the time I bought the ticket. We all trying to save some money (the poor). Thanks.

Recently cancelled a booking with CheapOair as they changed my itinerary on international travel to a destination I did not desire or approve. They agreed to and approved a refund and advised it would take 30-60 business days to receive the funds back to my credit card. I have never heard of such nonsense. They billed my credit card immediately when the reservation was placed, the refund should have been sent in the same manner. SO they apparently like to use other's money until they get around to actually sending a refund. I will never use their service again.

On June 24 I was booking a fly which price was $752.00, but I had questions about the luggage, so I decided to call. When the customer person answer he said the price was going up... But I still was looking to the price I could afford it. The person was suggesting all the time that the price was going up... He said he wanted to wait in line while I was booking. So when I was trying to book the system said the price change to $1,020... What a coincidence!!! The person on the phone was going to give me a better price $852???? Another coincidence??? Please be fair with the prices... DON'T POST SOMETHING DIFFERENT!!! Respect the customer!!!

When purchasing packages thru this company they will book the room first then claim the airline flight fees are higher. I refused to accept the higher fee and different flight schedule but still had to pay a $50 per person cancellation fee for the motel.

Phone contact rep was great. Website is horrible, total confusion, deceptions, no way to understand total costs and fees until committed and not sure if you can add spouse to itinerary, and still be seated together? Paid $40.00 upgrade fee but still have no clue if we will be charged an added fee for 1 carry-on bag??

Will NEVER use CheapOair again to purchase airline tickets. Called over 15 times and get the runaround. While applying online spelled name wrong so I called in. They charged me $50 to correct plus $26. Still don't know what that's about. Then saw they are also charging me $50 for booking. I'm out $126.00. It would have been cheaper to go direct to United Airlines. Still having problems and no one seems to know how to fix it cause they just keep transferring me to other extensions. Just a terrible experience!!!

I had a flight scheduled with CheapOAir. Because of an injury on the part of the person I was going to visit I needed to cancel my flight. I called CheapO and explained the situation and after 20 minutes on hold was told they will not refund my money for a flight I will not be on. The person I talked to literally told me "use it or lose it". They absolutely did not care about the situation. They are going to keep my money for a service I can't use. I will never use them again and strongly recommend no one else does, either. Airlines need to begin treating their customers like human beings. Any other services would gladly refund the money for services not rendered.

On 13 May 2017, I booked, via the CheapOair site, a domestic flight from Catania (Sicily) to Verona (northern Italy). I had booked the flight for 10 July 2017 but had inadvertently booked it for 11 July 2017 (Booking Number **). I had quickly noticed that the date was incorrect. So I clicked on “make changes online”; I was able to have the date changed to 10 July 2017.

Following up on the submitted issue. I eventually did receive call from Cheapoair acknowledging the glitch and they issued refund for the requested name corrected. Better late than never.

Bought 15 airline tickets to Europe and was offered to buy the insurance, claiming any cancellation reason is valid, no questions asked! I asked numerous times if I can cancel the ticket for any reason if I purchase the insurance. I was re-assured that is the case. Well, now unfortunately we do have to cancel two tickets, and the rules are only medical reason within 180 days or death! Total false advertisement. The insurance agency you use is stating the opposite of what you are selling and is a nightmare to deal with. I doubt we will get our money back. So now we wasted $65 per person for the insurance and the 2 tickets! There are many reviews on CheapOair and the TravelMate insurance agency and all are negative regarding this! I haven't seen one claim where anyone got their money back from purchasing insurance. Total scam!

Tried to buy a ticket and (5) times different tickets got to the purchase and received a message that the tickets were no longer available. Then waited a while and went back in and the same tickets would show up as available. What a scam they are running on people.

We made an international flight booking and realized that we had the wrong names in the booking 2 days after. So we had to cancel and rebook. We got stiffed with a $250 cancellation charge per person from CheapOair and then another $200 cancellation from Air Canada. Not so cheap anymore. :( I managed to get them to reduce the cancellation charge to $100. However, if I'm REBOOKING with CheapOair under the right name...why charge me anything at all? If there was going to be a charge, it should be nominal! You are still getting my booking! Not to mention the fact that it takes up to 2 months to refund you the money but the charge is always same day! Bad bad experience and horrible customer service. I will NEVER book w/ them again and am taking legal action.

This is the first time I book through this CheapOFare company and I will never book here ever again. On the top of fare page, it show cancellation 24 hours, in which at EXPEDIA mean a click away and you are done canceling with no fee as long as you cancel it within 24 hours. Whereas with CheapOAir not only we need to call in and they transfer around and saying there is a $75.00 cancellation fee. (There is no notice either that there will be a cancellation fee of $75.00)

I booked my flight to India and realized it's lot cheaper on the airline website, so I decided to cancel it within an hour of booking as I read 24 hours free cancellation policy during the purchase. They said there's a fee of $75 per person even if I cancel after a minute. I had to pay travel assist fee of $30 for choosing ** seats!! And there's $100 agency fee. Total rip off. All these options are free on airline's site. I was afraid to ask them further questions... thought they'd again charge me for that. I'm not going to use this site ever again... stay away. Use this site as a search engine to find the best flight for your travel... no more than that.

The company advertise online low-priced airfare tickets just to get your personal and financial information to later try to sell you other airfares much higher than simply going directly with the airline. Thus, please don’t waste your time trying to buy an airfare ticket that does not exist. I find this as a very dishonest way to get you in, because they make you go thru the whole process, and after unsuccessful purchase, somebody call you back trying to sell something different. You can see how they are doing this trick if you go 1, 2 or 3 weeks later to find out that they still have the advertisement for the same sold airfare at their advertised price and if you try to buy it again, it will happen the same thing. There should be some kind of legal actions for false advertisement just to gather your personal information.

I have made many purchases online however I was shocked with what happened to me today. On the CheapOAir website I entered dates for a trip that I wanted to book from Milwaukee to Newark, NJ. The dates were for July 6th to July 9th, 2017. I use Orbitz, Travelocity, Expedia, Hotwire, Kayak and never have I seen the site change the dates on the results that are returned. Yes the dates that I entered CheapOAir gives you dates and does not make it obvious that they changed your dates. The information on the screen is small and this very big difference with them is not called out in any way other than the small print on their site. No one would ever expect this to occur.

As an older adult who is not tech and needed help to book complicated flights the agent was WONDERFUL. He spent over an hour to help me and listened to my needs, and readjusted flights and dates and times to help me. Thank you for being there--a human voice really helped a lot.

I purchased 3 tickets for my parents on Sunday. They said the price would be one thing then I checked my account and I had one fee deducted on Sunday from them... then on Tuesday I get another fee from CheapOair for 90. I called but they say the fees are valid. Ok. Now today I check my account and I was charged an additional $1164! I am in the negative. I know that cannot be a fee!

I tried to purchase ticket online. When I went to purchase the price went up and it asked me if I wanted to continue. I said no and I went back online to find more tickets. At this point my phone rang and I ignored it, it rang again so I answered. The CheapOair salesman high pressured me into buying the tickets, he spoke over me and told me the prices were going to keep going up. I asked him if I could cancel if I changed my mind and he said yes. After a few more minutes I asked again if I could change my mind and he said yes. You would think that he would have said there was a $75 per person fee, he didn't.

Booked a flight with CheapOAir in February 2017 and in April, we encountered a problem and had to delay our trip one week. We were charged $450 penalty charge from CheapOAir and when we arrived at airport to leave for our trip last week, found out CheapOAir never paid this fee to Spirit and we had to then pay Spirit Airlines an additional fee of $373.80 just to get on our flight. We were told by Spirit that the penalty charge should have only been $100 from CheapOAir and that they used a card to try to pay Spirit that was declined with the name of a person we have never even heard of. Called CheapOAir, was promised a call back.

I have had great experiences in dealing with all the CheapOair workers on line. Yesterday was the best experience... I wanted to get my seats and my wheelchair taken care of and see if the airlines could provide me with an escort for my time at the airport connecting flights. He said he could not do it and gave me customer service numbers for Iberia. I could not get through then I called back CheapOair... Another agent got on the line and she was the BEST PERSON I HAVE WORKED WITH YOUR COMPANY. She took care of everything... UNDERSTANDING THAT I AM A SENIOR CITIZEN WITH SPECIAL NEEDS... I shared that with her supervisor. Thank you so much.

Realized as soon as we made our reservations that the return flight was wrong. Called customer service and the gentleman that we spoke with was great. He was able to help us with what we needed to get it changed and confirmed everything before we hung up the call.

This company has horrible customer service and are only willing to help you with fees attached. I will never ever use this company again!

I made an error when ordering tickets. I called within 5 minutes and the error was corrected, but it took over an hour of time and cost me $50 per person (3 people). $150 is way over reasonable for changing to correct an error. There was an additional charge of $207 listed as "taxes & agency fees (incl. enhanced seat assignment)". I never saw an option of seating, which leads me to my final point of dissatisfaction - their web site is not clear on multiple points, especially for 1st time users. The final price was over $500 more than I expected. Will not use CheapOair again.

CheapOair seem to charge changes to itinerary on booking classes where the Airlines do not. Made some business bookings via CheapOair. Needed to change dates, called the airlines who told me that my tickets class did not incur amendment charges. However, I booked through an agent, I need to do this via them. With CheapOair, different agent quote different prices which lead me to believe that these amendment charges are rather random. So, if you need to be flexible, do yourself a favour and spend the small savings for a more transparent service.

This was my first experience with CheapOair. Matter if fact, I got you by mistake. I was trying to get United Airlines. And am I glad. I needed to match the itinerary of 2 friends going to Vienna. Jose set up my whole trip. He was knowledgeable and patient. Later that day I realized my friend made a mistake and I had to change something. This time I talked with Nicole. Again a great experience and all was made well. Today I was confused about seat assignments and got Yadidel. Again a great experience and all was explained. I never would have thought I would have liked something called cheap, I have no idea if I saved any money or if my flight would have cost the same dealing directly with United. But I know I would not have received such great person attention. I am a CheapOair fan. Thanks to all three of you...

After using this service for the past 3 years, very disappointed with customer service. I ordered an airline ticket but misspelled name. There was NO error confirmation on the site until AFTER the tickets were purchased. There was a $50 charge to change. After speaking with a supervisor they reduced it $25, but that still is unacceptable. Will find a different service in the future.

Agent was very helpful taking care of my trip. Thanks. I will recommend CheapOair to everyone, especially if you flight out of the country, agents are very well trained to help customers looking for the best price on plane tickets and hotels.

Setting up my last minute flight was real quick and efficient. The price was good but it jumped up in price within a couple hours. I would definitely book again as it was a reasonable price. Thank you again.

The tickets booked do not even work. When I contacted the airline company, they told CheapOair didn't provide the entire information for the passengers. They couldn't give us the tickets to get on the flight. And when I try to call the customer service of CheapOair, my phone was dropped FIVE times. They just DROP my call when they don't want to reply. TERRIBLE experience I've ever had.

Booked a flight and got the wrong outbound flight. Immediately called and tried to correct it. They wanted $180 more for the correct flight than on their website. Charged $50 to cancel the booking since they would not hold their own pricing. Their pricing seems to be a scam in general. Show a really good price and then bump the price once you try and book it.

While booking a last minute flight for my wife and I to attend an out of state funeral, flights were very scarce. I would book a flight thru CheapOair and by the time I completed payment, the seats were no longer available. I finally called for assistance. They billed us two agent fees... one for $15 and one for $229.86. The two round trip tickets cost $1474.20. So their fees to assist us cost an additional 16.6% of the total ticket cost. I will not use them again.

I felt more comfortable being helped over the phone versus booking online because of the higher complexity of my travel plans. Everything went smoothly at first. The rep was courteous and happily willing to offer assistance. But to the nitty gritty. I requested to have 3 seats next to each other on one leg of the trip. The rep said fine and he would make it happen. Down the line, I discovered this was not the case. I was annoyed but no big deal. Called again and was ensured my request would be taken care of.

Excellent representative on the phone. I think his name is Robert. Made everything clear for me, help me with the 4 different flights and made sure I have enough time for connection even book all my seats!!! Thank you.

I have used the flight registration service before and found it cumbersome. Still, I used it again today and found similar and more difficulty. I had seen on some site that TAP Portugal airlines offered a stopover in Lisbon as part of the registration process. One had to go to a subsequent page to complete that portion of the transaction. Somewhere out there is a site that lets one make a layover selection in Lisbon related to a TAP Portugal flight. Using the CheapO service, I expected to find a similar next step. When I clicked the box, I found that I had made a purchase. I telephoned immediately and asked to cancel that flight reservation. Found that the system is very unresponsive. "You may cancel for a fee." I was stuck with the purchase I had made. There were other choices to make, such as seat choice, rental car and the like. These are lost. I will have to take what I get. These are selections I did not get to make.

Agent was knowledgeable and so helpful with a complicated flight! He even organized for my mother's wheelchair and access to flights and suggested the travel add on that saved us seats together and offered us $50 each credit in the next el CheapOair flights we will take on the future.

I was please with the gentleman who helped me get a good flight to get home. I had some slight difficulties understanding because of his accent but I have a French accent myself so I'll pass on that! That's when I looked at my bill that I had questions regarding the total charge. I had different versions which did not add up and discovered that there was $100 of charges for your services. Granted, you do not work for free but it was never mentioned in the detail of our conversation, or I did not understand, SO you must make it clear that there is a charge to add to the ticket and not try to more or less hide it in the conversation... I hope I won't have any bad surprises with my trip. Thank you for your attention!

I will never use this service for anything again. Got flight then doc appointment told need to come in so had to cancel flight. Had insurance which went through their carrier Trip Mate. Well now not only will I not get to reschedule this flight but was also ripped off another $100 to cancel the flight.

I was not told that my flight was not allowed to be changed. All I want to do is change the time. They even talked me into buying the insurance and now I'm told that it doesn't cover that either. I was misled. The flight online was also 50 cheaper than what I was charged.

This company's website is filled with hidden fees and is not transparent. You do not have a 24h grace period to make changes or cancel your flight like the direct airline websites or other third party sites I've used. Even their apparent guarantee to match cheaper flights are capped so they really are not matching anything unless it is a couple dollars cheaper. On top of charging you a cancellation fee when walking away from a flight within 24 hours, they also charge you a service fee for coming to the website. At the end of the day, I want to use companies that are transparent about what they are charging. I'll pay fees and own up to contracts but I take it personally when "tactics" are used to lure customers which is how I feel after one transaction with Cheapoair. I made the mistake of treating all third party companies alike but they are very different, so buyer beware.

I needed to change my day of departure. The agent help me to get an earlier flight. Because of the illness in my family. He helped me to recover most of the cost increase. Thank you so much. I will use CheapOair for all my future bookings.

The guy was a little slow but he made sure everything was correct, which is most important. Will take that always. Was able to answer all my questions and concerns. The process on the phone was better than the online experience because we had seven people to book.

I was trying to book with CheapOair but after last step it shows that the price has changed. An agent called me to help me to book a flight, and I asked her about the cancellation fee less than 24 hours and she said it is free. Now after 12 hours I called to cancel it because my plan has changed. They are talking about $50 cancellation fee per person. I am totally unsatisfied with the experience and I will never use CheapOair to book a flight.

I purchased an airline ticket but canceled within the cancellation period. Instead of the payment being canceled, the airline still withdrew the money from my account. It's been almost a week and several emails and phone calls were made to the airline with nothing being resolved. I've gone through this airline before with no problems but will NEVER go through them again!!!

The CheapOair agent who assisted me with the multiple flights needed for my wife and I to go and pick up our Grandsons and then take them back was very professional, friendly and courteous. He quickly pointed out options that would save me money. I was very pleased with the service I received and will definitely use the service again if I am not able to easily use the CheapOair App on my smartphone.

When trying to change booking made through CheapOair, needed to make a change, month in advance. Penalty was more than ticket price, due to customs issue in Bermuda with 1 way ticket could not use ticket. Requested a refund. Offered me 135 voucher for American but carries a $200 penalty to use it. NEVER, NEVER, NEVER USE THIS COMPANY. Nothing cheap about them.

I went to the CheapOair website to get a low fare air rate. When I looked at the cost of the flight, at the start it was 279.00 one way. When I booked the flight the price jumped to 349.00. They said supply and demand only 1 left at that price. So I booked. The final price I paid after taxes & travel agency fee's 394.00. What a rip off. And here is the kicker. 3 days later I went directly to the airline's website and booked another seat on the same flight as first. And paid a final price 332.00. Mind you this 3 days later and 4 days before the flight. All this makes no sense to me. And surely was no great deal as they advertise. I will never again use CheapOair! Thank you and best regards.

I've used CheapOair many times and until now did not need further assistance with an existing reservation. I made a mistake online by selecting flexible dates (don't ever use that unless you are ready to give up all rights), but immediately called customer service to change to a closer travel date, which I was given and wrote down the info. A couple days later I noticed my credit card was charged twice for the same amount, which happened when they changed my flight from American Airline to Delta. When I called to ensure they credited my card back I was told they did and there was nothing to worry about, "I was booked." But there was a problem. Because I was working out of state daily for two months, and my travel date was going to be five months out, I didn't pay attention to not receiving my itinerary until I returned home two months later.

I requested to buy 2 Return tickets for Lahore/Jedda. I used my credit cards. The customer service helped me and informed me the approval of my credit cards in time. CheapOair helped me every time. Thanks for CheapOair.

I accidentally booked a flight where I had a twelve hour layover just a short distance from my home. I went on the site to find a way to change that and through a chat that was directly answered was able to make the needed changes that cost me a bit but made it possible to get another flight through to my destination that worked perfectly. I was out of the country when I discovered the problem with a domestic flight and was very pleased with the promptness of the reply and the rapid fix.

DTW to BNE - very pleasant and easy experience. The customer service was very helpful and patient, answered all my questions. I called and told them my requirements and price-range and they were able to help me get what I wanted. When I book my next trip I will use CheapOair again.

I have been looking at tickets for the past month to visit my grandmother for her 80th birthday. I booked my flight for the first time on CheapOair. While in the process of check out, the price jumped from $419 to $444. I selected the option to continue. My purchase was completed. A moment or so later, my phone rang. The gentleman told me my card did not go through because the price went up again, $492. I was hesitant to confirm the additional increase and he responded something about a promo code and then said it is actually $482. He kept speaking over me and was extremely forceful. When I told him this is my first experience with using this service and his being pushy did not make me want to be a customer, he quickly ended the call. No genuine care for the huge inconvenience this caused. Never again.

I spoke with a customer service rep who guided me through the process. Our situation was settled amicably.

Bought the 2 tickets, they sent confirmation email to my wife's email address, which I never received. Come to find out, Google chrome auto filled in my middle name into my wife's middle name line. Gave us the option of $100 fee to refund me, or $100 to fix this mistake. Very disappointed.

Avianca cancelled a one stop trip from LAX to Madrid business class. Called several times. Spend numerous hours on the phone on hold. After insisting on talking to manager was given a 3 stop flight. Made another call, spoke with sales person at the ext **, Kolan. He promised changes, called several times even offered discount. And disappeared. Now I called again several times and no resolutions. I explained I do not do well with going up and down several times. The whole experience is a nightmare.

I was having trouble booking online so I called # on website. Could not understand CheapOair rep. He had heavy accent and spoke way too fast. Call dropped before final confirmation, no call back, email sent though. I signed up for one bag checked for 35$ only. I was charged 34$ by CheapOair. Not sure why or what. I was signed up for 9# insurance I did not want. When I called CheapOair guy said I would 50$ off next flight a coupon would be sent?

I have just purchased three airline tickets from this site. It says 24-hour cancellation but the part that says there is $50.00 cancelation fee per ticket even within those 24 hours is hidden. Five minutes after booking called the customer service to change the form of payment from one credit card to another, was told it's impossible, unless I agreed to pay $50 cancellation fee per ticket, and rebook the same flight back again. Do you think I am buying another ticket from this site again? Had a horrible experience and would never ever want to repeat again. Don't use this site when there are so many others. Even one star is too much for this site.

The person who took my call was very helpful. He answered all my questions and helped me secure a good price for my flight. For that I am very grateful. Thank you so much for having such quality people on your staff.

I purchased airline tickets through CheapOair, but due to unforeseen circumstances we had to cancel the flight. We were told we could get a credit but we would have to use it by July of the following year. So, I have a credit of $1003, and I booked a flight for two to Las Vegas. The tickets were $1300 and I have a $1000 credit. By the time I paid all of their penalties and rebooking fees, my out of pocket cost is approximately $1000. I could have bought two tickets out right from another airline for that price. My credit was null and void after all of the added fees and penalties.

Multiple times I have found a price advertised but when you click and look up fare it is way greater. Just found ad for $210.60 and searched and fare was $363.00. The people have false advertising... Will not use them.

In the time that it took my credit to get authorized I realized my grave mistake that the deal that I thought I was getting with me and 2 of my children to fly from PHX to ELP, that the price was not as it appeared for the final purchase. When I tried to cancel I was told there is a $50 per person charge that I had to agree to before being refunded my "total refund". I asked if there was someone else I could speak with and was told that it is the policy that I agreed to when purchasing online. Mind you this booking is 5 weeks away not 24 hours or something.

I will never use CheapOair again. I had always been an Expedia guy and will be running back to them for my next flight. I called the customer service line to upgrade my flight which I had meant to do when I booked the flight to begin with 5 minutes prior to calling in. I was told by customer service that they couldn't make changes so I had to get over to someone else, it rang for 1 minute then the call ended.

Booking for 5 people. Couple weeks before we are to leave I check to see if we can assign seats. That's when I find out that our flight had been cancelled. Not because they notified us. After spending 3 hours making phones called I get them re-booked. Checked on everything a few days later. Guess what? Yep! Cancelled again. Still no notice. Spend 4 hours on the phone and had the customer service man yell at me at the top of his lungs telling me how stupid I am.

I searched for inexpensive flights from New York City to Miami. Among a few, I found a round-trip flight with CheapOair. As sometimes happens, I was required to change my return flight. The incredibly difficult and 60-minute plus effort to change my flight was a nightmare. Even though I was using the same credit card for purchasing the new ticket that was used to purchase the original ticket, the agent did not seem to believe that I was the individual requesting the change. In fact, it became necessary for the agent to call my bank to verify funds and my identity. After several attempts to reach my bank on a weekend, sufficient information was gained to began the process of changing my return ticket. That new one-way ticket turned out to 3 times the cost of the entire original round-trip ticket, plus I had to leave from Orlando.

I called and spoke with a representative who was very patient with me and explained all of my options for best time and days to travel. It was helpful and a very pleasant experience. I would definitely recommend to all of my family, friends and business associates to use this website for booking travel arrangements.

I had previously left a slightly negative review of CheapOair. (Review dated June 5, 2017) regarding a $50 ticket change fee that I was charged because I needed to update my name on my plane ticket. Today I received a call from a supervisor of CheapOair who was very kind and who offered me a refund of the ticket change fee which I gladly accepted. This is excellent customer service which means a lot to me. Whether the fee was five dollars or five hundred dollars the fact that someone took the time to call me and is waiving the fee is a sign that this company cares about their customers and their reputation. I will definitely use them again and I would highly recommend them to everyone.

I received good service. I am pleased with my results. I was able to book a flight that meets my schedule. I also was able to rent a car that meets my schedule. If I were asked by friends, I would recommend CheapOair as a means of finding airfare and rental cars.

This is our, my daughter and I, first time flying to the other side of the planet. Her first time out of the country. Everything was very simple. Because this is for a mission trip and we were making our plans for 4 different families we handled everything over the phone to make sure we understood everything clearly. The gentleman who assisted us was gracious and very helpful.

Tried to book a flight for specific dates and it displayed different dates than what I had selected. Thinking that I was saving a small amount of money from the competition, I booked and immediately realized that the dates were not what I had originally searched for. They should prominently display (with a confirmation) flights that have alternative dates. I called immediately to resolve or cancel. They were unable to switch to the correct dates, so there was a cancellation fee. Within 10 minutes of my original order! Very frustrating - competing websites offer 24 free cancellations. Will not use again.

I went on your website and put in destination Augusta, Maine, was on it for quite a long time, trying to find a flight that would benefit the two destinations transportation from friends and family. I found great times and price, and purchased Philadelphia to Augusta 7/27/17 - 8/2/17. When I printed out the confirmation, it said August, Georgia, which sent me into a panic. I called CheapOair and spoke to a very pleasant gentleman named Joseph, and he found me flights with as close times as my original flights as possible, he read me 9:15 Ph l- 10:47 Boston and 1:00- 2:05 Augusta, Maine, and it cost me $62 more. But when I got my confirmation by email, it had different times, than what he told me and I had written down. I was upset, but I couldn't afford another $50 charge for a change.

They are playing games with customers all the time. You try to purchase the ticket they will decline your card. Right after that you got a call from their salesperson Anaya offering you a ticket with new 20% higher price. Even after entering the second card and hitting the Book button, nothing was happened after that. No confirmation, no error. Nothing. Just a new call from their sales department with a new even higher price. After calling supervisor Noah, what I got another offer for a new ticket with a new price. No more CheapOair for the rest of my life.

I booked a flight on 12/9/2016, going to Manila, Philippines, I had to cancel the trip even though it was unfortunate, and unforeseen reason. That I had to cancel. Even though I had put insurance on the ticket it would not cover or pay back anything, I said "Okay," then I had to pay $50.00 cancellation fee to CheapOair, "Okay," I said and agreed to the charges, I was given a $967.01 credit toward next flight.

My travel from Denver to Qingdao. The agent assured that I had the right flights and seat assignments. I researched the original flights myself but I was not sure that my name was printed correctly. This was done by re-issuing a new ticket at addition cost to me.

The rep was excellent in every way... the rep was knowledgeable... I know excellent customer service when I see it because I worked the field myself for over 20 yrs. The rep saved me money in the process. Keep up the excellent service CheapOair!

I just booked a round trip vacation flight. I made a mistake on the return flight, I called right back to change it and looked to see if Monday return was available. CheapOair changed it for me but instead of the difference of 20.00 the website said I was charged 49.00 per ticket (total of 4) which was the difference for one way tickets. I thought that was unfair but was my mistake.

Poor communication. Don't tell you enough information and charge you more than you would pay on your own. Trying to change flight and was told to contact direct airline. This is very poor communication on the phone and false information. Will never use or recommend to anyone.

I have not completed my trip yet, but I have called with so many questions and each one has been answered politely. I am VERY pleased with everyone I have dealt with at CheapOair thus far. Thank you for having a phone number in order to ask a specific question.

Booking a new flight was a lot easier than cancelling my previous booking because I no longer needed it-- the conference I had planned to attend was canceled, so I longer need to fly to that destination. The cancellation involved multiple steps, and I did not receive a full refund. That experience was unpleasant. However, booking a new flight could not have been easier. I was able to book a flight directly from San Jose to Newark.

My experience was first class and your representative Roy was the most patient and efficient travel agent I have worked with. I will only use your company forthwith. I am not used to such efficiency our courtesy with any other airline or travel company. Congratulations.

Booked flight to Alaska and Back to Missouri. Excellent service and answered all my questions. I am a senior and need help and was given seats I wanted and the help I need. Thank you for CheapOair flight booking. I had to call back to confirm 2 seats and this was handled in minutes and a most courteous booking agent with CheapOair.

This was my first experience at using this booking service and was surprised how quick and efficient it was. I had spent hours trying to match connecting flight, comparing airlines and prices, but never managed to get the flights lined up the way I needed them. Out of frustration, I called the helpline number listed on the CheapOair website. The agent was easy to understand and to my amazement, he had organized all my flights with the required dates and times in just over one minute! Why not make life easier and try this service?

Great flight... economically and personally... Looking to book another flight to Rome for August 2017, provided the price is right. Your company provided us with the flight information package and booking in a very timely fashion. I would recommend your company to others as a safe and expedient way to book travel.

I am flying to New York for Brain Surgery with 2 family members. One person is flying back after the surgery and the other is staying with me during recovery. I called their sales line and made two bookings so we would all fly out together and the one person would return early. The dates were shifted and they moved my ticket up a day. The person who is flying back early has never flown before and does not want to fly alone. Whenever I call they just hang up on me.

I made a mistake booking a flight. I immediately called the customer service to correct it. My choice was either pay $150 to make the change or $150 to cancel the flight. I cancelled it and will never do business with this company again.

Booked a flight to Myrtle Beach, was sent an email that flight was delayed two hrs. Arrived at airport and found out flight left on time. CheapOair wasn't at all helpful. Spent most of the day on the phone with them trying to resolve the situation. I felt like they really didn't care.

I have booked the hotel against Booking: ** and next day I have canceled it. They charge $50. When I called their executive they even don't know the details of cancellation policy, I would say $50 is not a small amount against a cancellation. I would suggest others to stay away from this agency.

I couldn't find an itinerary that fit my criteria online so I called for an agent. She was great. However, I had a promo code that I couldn't use because I was not advised that I needed to provide it beforehand. Secondly, there was a separate charge of $150 for phone reservations that is not disclosed on the website. For these reasons, it is not a good experience. I've bought tickets via CheapOair for over 3 years but I will not do anymore from here on.

I was very pleased with the pricing and will check with CheapOair again for my new trip. The online reservation for adding a car crashed in the middle of the transactions... I called them the next day and completed the transaction at the price I was quoted online. Very good customer service...

My Booking Agent was awesome and got me exactly what I wanted. He was very helpful and worked hard to get the flights my wife and I wanted. I would recommend CheapOair to all of my friends and family.

I called and the first agent did not help what I was looking for, so I called back and the next agent was more helpful. She got me the best deal and suggested that I leave on Saturday morning instead of Friday afternoon. She worked with me. Thanks.

CheapOAir has successfully resolved the problem.

Entered the dates I wanted to depart and return. Found the fair that seemed like a good deal. Once I had entered all of my information I realized the dates CheapOAir had displayed did not work for me. Within a few minutes of booking the flight I cancelled the booking. CheapOAir wants to charge me $150 for cancellation. Most reputable discount sites offer FREE cancellation if it was within 24 hours. My cancellation was within minutes.

I "as a customer" am 100%satisfied of the service, that CheapOair provided me for my travel. It was fast and accurate. The agent was patient with me, and let me decide the options about the payment. For me, that was a good experience for that purchase over the phone. So, Cheapoair deserves a 5 stars ✨ as rate.

We booked a flight to Ireland using CheapOAir. When I tried to select seats, the airlines' websites told me that we had to select our seats through the party with whom we booked the tickets. When I contacted CheapOAir (talking with someone whose first language was not English), they told me that they could book our seats if we paid an extra $40. I told them no, then contacted JetBlue directly and was able to get my seats assigned. The Aer Lingus website said that I couldn't book seats directly if we used a 3rd party reseller, so I called CheapOAir back and agreed to pay the $40.00.

I always get a great deal on airlines and hotels. Car rentals the insurance is where I get a bad deal always between 20 to 25 Dollars a day. I think CheapOair should contract with these companies to lower insurance rates to 15.00 a day or just work with companies who will lower their rates.

The woman I spoke with was extremely hard to understand. I asked several times to speak to someone with better English so I could understand her better and stop asking her to repeat her sentences. She kept on with her conversation and never opt to get another person.

I used this site to book my flight and was charged a $92 service fee. Later, I added two bags through the airline and was charged a $20 service fee. I was not informed of the charges, they just show up on my credit card. I contacted customer service and asked this charge be removed from my card and I would check my bags in at the airport and was told there are no refunds. I asked my card be removed from their site to avoid further unauthorized charges and was told they could not remove my card and that I would need to contact my credit card company.

Always good service. I do have a comment on the male service providers. Most of the male service providers were short and were ready to end my inquiry. The female helpers were friendly and wanted to help me with my upgrade issue.

I got help from the person on the phone. He was helpful and patient. He double checked everything with me. I hope in future you guys have more discount for the customer like me who always are buying their tickets from CheapOair. But overall I am happy with customer service.

Hello, I booked a vacation with CheapOair that included airfare, hotel, and car rental in London, England. We also purchased travel insurance in case of any unforeseen circumstance, everything totaling a little over $10,700. We had to take the plane in Los Angeles, CA, which is a 5 hr and 30 minutes car ride from Phoenix, AZ. After having a seizure on the way there and having the car overheat a couple times due to a heavy load, we arrived late to the airport. We knew these issues were going to set us back on our travels so we called the airport asking for options, and they were unable to help us with anything because it was booked through an agency (CheapOair). We contacted CheapOair several times informing them of our situation and the only two options they gave us were to either cancel the reservation and lose all of our money or pay $250 per person plus additional fees which totaled $5,474 to change our flight for two days later.

The level of service was tip-top with excellent information and recommendations. I would highly recommend to anyone who travels. The agent was friendly, understanding, very willing and capable of answering all questions, and most of all patient. Thanks for a wonderful experience.

Excellent, very professional. A job well done. The agent Donavon went above and beyond to help me. I am not a frequent flyer at all. He did a wonderful job setting up my flight and car. I would refer them to anyone that is ready to travel. If I do travel again. I will use their service. Again good job.

I forgot to enter my husband's middle name on my online reservation and it was only a matter of few minutes that I call your 1-888 # and I was told that my husband's reservation has to be rebooked which I had no problem but my problem was that I was charge $48.00 as I was told the rate went up. In a matter of few minutes? I felt that I was taken advantage of. Also when I asked the first reservationist, I was told there is no fee to cancel the purchased reservation of international flights when the cancellation is done within 24 hrs. However, I was told by another representative, there will be $75 cancellation fee per reservation when it is canceled within 24 hrs.

I would like to express my concern with cheapoair.com (an online booking agency for airlines, hotel, cars) for not refunding one of my canceled order yet. On 20th April, I canceled an order with CheapOair due to changes in travel schedule. There were 2 airlines associated with the booking order — United Airlines and Air Canada.

I booked a flight for my grandson from San Antonio to Oklahoma City on a after 5 pm evening flight. Upon receiving my itinerary I noticed that the flight was for a morning 5 o'clock. I immediately called CheapOair and talk to a gentleman. I explained the error and admitted that I could had made the error cause I was a veteran with a 100% disability which sometimes causes me to make mistakes. I asked if they could correct the error and book my grandson on the evening flight. The gentleman that it would be no problem correcting the times but I would have to pay and extra $47. I told the gentleman that I did not think it was fair cause being disable does not allow me to overspend. It's only me and my wife and living on a set income.

When I set up my flight with CheapO, I was never told that I would be charged 139.00 set up fee. I was guaranteed by the associate that my husband and I would be seated side by side throughout our flights and I was told that an associate would contact me regarding the lies. Never heard from anyone. When I called back I was placed on hold and no one ever came back to the phone until it finally hung up or was hung up on me. I will NEVER do business with CHEAPO AGAIN! Please call the airline yourselves, don't use this dishonest company.

I had some difficulties trying to book my flights on the CheapOair website and called to book my flights through their 800 number. The agent that assisted me was very professional, friendly and accurate when booking my flights. He was also kind enough to waive one of the fees since I had problems with their website.

The on-line booking is very straightforward and fast. When I had to change my booking the help desk person was very efficient and helpful. Also very good followup. The lady in Delhi at the call centre was great. She was prompt and addressed my booking change and also assisted me in getting my return flight.

Travel from Rochester to Nashville-My experience with the customer representative was very satisfying. He helped verify the best flights, used promotions for discounts, and managed seating assignments. He explained the benefit of flight insurance, which we purchased. He then arranged a very reasonably priced car rental, including insurance. It was much easier to work with a representative than perform these tasks online.

CheapOAir is a scam. All they do is send emails for amazing prices and once you open email and try to book trips according to email preferences, they jack the prices $400+. I have been a loyal member and never have I received a loyal price. I might as well shop from United.com or AmericanAirlines.com, etc. What is so special about CheapOAir? I also called customer care to inform them that I wanted to book a flight and they said "Prices change ma'am. There is nothing we can do about that." My response, "In a matter of seconds? I just received the email?"

I used CheapOair for many years. Today I booked multiple stop flight tickets. One hour later I found I have schedule conflict and need postpone my trip one week. I called 800 number and wanted cancel my flight tickets, and then book the new ones myself. The guy said he would charge $75 for the cancellation. He told me changing the schedule would be free. I searched tickets with a new date and called 800 number again and spoke to another guy to change my schedule with all flight numbers and time I found on their website. After he made the change with the new schedule and tried to charge me with the price 200 plus dollars more than the price I found on their website. I decided to cancel my flight tickets and was charged $50. Do not like their service anymore.

Cancellation and re-booking of flights-We are so pleased to have been helped by an agent named Syril. We were on the phone for more than an hour. He was very patient with us 2 seniors and displayed an excellent work ethic. He should be commended.

I had a booking for my domestic travel and one of the flight got cancelled by the airline. I have called CheapOair to refund my whole itinerary. I was told it will take 24-48 hrs. to know the status of refund. I called them after 48 hrs. and then the whole mess started. I have been transferred to different people saying I needs to talk schedule change department - billing department, etc. And one instance they transferred to wrong department and the person was telling me after 20 min. of talk that he is not from the billing department to which I got transferred to. They are just useless people sitting with phone to make us mad. Don't ever go with these people. I have been following up with these people for my refund for last 7 days and they will credit back the money only after 45-60 days. Worst ever service I got in my life from a travel agent. Seriously these people are utter waste even the supervisors.

Thank you cheapoair for helping to solve my issue, I didn't actually think that my review would actually illicit action out of the company, so I applaud you for taking my issues into consideration. I hope others can also have their issues sorted out in the future.

I have been trying to cancel a reservation with this company since Sunday morning. I mistakenly made a reservation and within minutes contacted the customer service agents. They explained that they would contact the airline to request the cancellation, but since it was Sunday they would need to wait until Monday and would call me back. Also, if you made air and hotel reservations you have to call two separate individuals to cancel the reservations. (So you get to have this horrible experience twice) They never called on Monday.

I called to reserve my seats and ask a few questions yesterday and I had a representative named Nikki who was extremely pleasant and helpful. It made me so I am my own relaxed about having my plans all in order. I appreciate the superior attention to my needs. Thank you.

I had a wonderful time talking to Annabel. She was knowledgeable, courteous, and delivered what she promised. Please keep up the good work. I will recommend to my friends to use CheapOair. And you continue excellent job you do.

Booked a flight to NY from Chicago. Not the best price, but whatever. Suddenly have to cancel. Wait 62 on hold and get hung up on. Call back and eventually get a representative. Tells me if I cancel I get $164 credit, or if I reschedule I will receive a $200 fee. The tickets were $200. Easy choice right? Well wrong! If I cancel I get both the credit and the fee. In other words they charged me an extra $50 to pay an extra $200 all the while I had insurance to protect my "investment" which mattered not. So what's the moral of the story? If you book CheapOair and can't go, don't reschedule. I will never book with them again. Ever.

$50 cancellation fee for a booking made with 1 hour. Overseas call center staff seems a little perplexed using their computer system. To change a city it took an hour of back and forth and when I saw the city I was changing to was cheaper than the original city I am still stuck paying the higher fare for service charges which my scam artist sales rep could not list. ** way to spend an hour.

Call # on booking confirmation to cancel itinerary (Flights & Rental car) - CSR refused to cancel flight until I cancelled car rental... gave me the # for car rental. Would not cancel car rental until flights cancelled. Transferred back to CheapOair. Now they give me the phone # to travel insurance company who don't have 24/7 hours. So I tried the CheapOair website for booking cancellation... put in the booking # and instantly pops up to call customer service. What a runaround. Called back customer service # at the cancellation portal on the website. 2 hours later and still can't cancel flight (due to medical travel restriction). Worst customer service. CSRs speak poor English. CheapOair quick to take your $$ including Travel Insurance. Very unwilling to take cancellation. Let the buyer beware. Stay away from CheapOair.

Cheapest airfares encountered on the web, less than the actual airline reservation websites. However, my experience with this entity reflects unethical and dishonest business practices. For example, right before purchase while my web browser was still open, airfare prices increased. Immediately after purchase, the same itinerary reflected its originally lower price. Contacting customer service, I was asked to send them a screenshot of the flights, but received no reply. Two reps even told me prices were the same as my purchased amount! After ticket purchase, I got a call from someone asking if they would like to reserve my seats, for a $40 fee. I refused their offer, and easily reserved the seats on each flight leg myself directly with the airline via their reservation website with the flight confirmation number. I guess they assume the average consumer is either lazy, or an idiot.

CheapOair is a rip-off and they stay in business only because they steal your money. They make money by "SCREWING" the consumer on cancellations and refunds. I own my own business and I would never take our customers money if we didn't do anything for it!!! I booked these 3 flights and then found out our Seminar was cancelled. I called CheapOair within 28 hours of booking these flights and they first refused a refund, only credit. When I got really PISSY with Ryan, he said that it will cost us $300.00 cancellation fee and he would refund the difference. Our flights are still 3 weeks away, they can fill these seats with someone else and yet, steals my $300.00 dollars. This was our first time using CheapOair and the very LAST...BUYER BEWARE!!!

Worst customer service experience. They could not verify my bank card even with all the information provided by me and by the bank as well. Several times I had to call them and get charged for the calls. Whenever we got to the solution and they have said they will call me back and from that point, I never heard about them. I had to call them again and again. One of their people hang up the phone on me. Because I am a student I am pretty price sensitive therefore I wanted to find the most budgeted flight ticket but after all of these issues I would never choose their website because they are very inefficient and their customer service is a disaster. In 2 days they could not sort out anything and at the end I had to cancel my ticket because they wanted to charge me higher price. If you have a chance do not choose this company.

Would highly recommend your service. The gentleman I worked with checked all information to make sure everything was complete and accurate. He went over everything twice to make sure all the information I gave him was correct on the ticket information.

Originally I was unhappy with charges made to my account but upon being called about my issues from a customer service representative and getting it better explained and refunded I am beyond happy with them. I have booked many flights on this site and will continue to do so for future travel plans.

I made a mistake in my booking so I called to make a change. The agent on the line corrected my mistake and offered me a good deal. I had purchased two separate one-way tickets, to get a better deal. But I overlooked an essential detail. I was greatly relieved that the agent could help.

Normally, I go through Expedia for all my travel arrangements. But, this time, I thought I would try a new travel booking site. Boy, was I in for a big bad surprise! They supposedly gave me a "promo code" of $50 to book a flight with them, but on the back end they charged me $50 for a "service fee" for using their service! Their customer service department told me that without the promo code my service fee would have been much higher. Are you kidding me??? I found this out by looking at my credit card statement after I had to cancel the trip three days after booking it (more details to follow below).