CheapOair Reviews

While booking a last minute flight for my wife and I to attend an out of state funeral, flights were very scarce. I would book a flight thru CheapOair and by the time I completed payment, the seats were no longer available. I finally called for assistance. They billed us two agent fees... one for $15 and one for $229.86. The two round trip tickets cost $1474.20. So their fees to assist us cost an additional 16.6% of the total ticket cost. I will not use them again.

I felt more comfortable being helped over the phone versus booking online because of the higher complexity of my travel plans. Everything went smoothly at first. The rep was courteous and happily willing to offer assistance. But to the nitty gritty. I requested to have 3 seats next to each other on one leg of the trip. The rep said fine and he would make it happen. Down the line, I discovered this was not the case. I was annoyed but no big deal. Called again and was ensured my request would be taken care of.

Excellent representative on the phone. I think his name is Robert. Made everything clear for me, help me with the 4 different flights and made sure I have enough time for connection even book all my seats!!! Thank you.

I have used the flight registration service before and found it cumbersome. Still, I used it again today and found similar and more difficulty. I had seen on some site that TAP Portugal airlines offered a stopover in Lisbon as part of the registration process. One had to go to a subsequent page to complete that portion of the transaction. Somewhere out there is a site that lets one make a layover selection in Lisbon related to a TAP Portugal flight. Using the CheapO service, I expected to find a similar next step. When I clicked the box, I found that I had made a purchase. I telephoned immediately and asked to cancel that flight reservation. Found that the system is very unresponsive. "You may cancel for a fee." I was stuck with the purchase I had made. There were other choices to make, such as seat choice, rental car and the like. These are lost. I will have to take what I get. These are selections I did not get to make.

Agent was knowledgeable and so helpful with a complicated flight! He even organized for my mother's wheelchair and access to flights and suggested the travel add on that saved us seats together and offered us $50 each credit in the next el CheapOair flights we will take on the future.

I was please with the gentleman who helped me get a good flight to get home. I had some slight difficulties understanding because of his accent but I have a French accent myself so I'll pass on that! That's when I looked at my bill that I had questions regarding the total charge. I had different versions which did not add up and discovered that there was $100 of charges for your services. Granted, you do not work for free but it was never mentioned in the detail of our conversation, or I did not understand, SO you must make it clear that there is a charge to add to the ticket and not try to more or less hide it in the conversation... I hope I won't have any bad surprises with my trip. Thank you for your attention!

I will never use this service for anything again. Got flight then doc appointment told need to come in so had to cancel flight. Had insurance which went through their carrier Trip Mate. Well now not only will I not get to reschedule this flight but was also ripped off another $100 to cancel the flight.

I was not told that my flight was not allowed to be changed. All I want to do is change the time. They even talked me into buying the insurance and now I'm told that it doesn't cover that either. I was misled. The flight online was also 50 cheaper than what I was charged.

This company's website is filled with hidden fees and is not transparent. You do not have a 24h grace period to make changes or cancel your flight like the direct airline websites or other third party sites I've used. Even their apparent guarantee to match cheaper flights are capped so they really are not matching anything unless it is a couple dollars cheaper. On top of charging you a cancellation fee when walking away from a flight within 24 hours, they also charge you a service fee for coming to the website. At the end of the day, I want to use companies that are transparent about what they are charging. I'll pay fees and own up to contracts but I take it personally when "tactics" are used to lure customers which is how I feel after one transaction with Cheapoair. I made the mistake of treating all third party companies alike but they are very different, so buyer beware.

I needed to change my day of departure. The agent help me to get an earlier flight. Because of the illness in my family. He helped me to recover most of the cost increase. Thank you so much. I will use CheapOair for all my future bookings.

The guy was a little slow but he made sure everything was correct, which is most important. Will take that always. Was able to answer all my questions and concerns. The process on the phone was better than the online experience because we had seven people to book.

I was trying to book with CheapOair but after last step it shows that the price has changed. An agent called me to help me to book a flight, and I asked her about the cancellation fee less than 24 hours and she said it is free. Now after 12 hours I called to cancel it because my plan has changed. They are talking about $50 cancellation fee per person. I am totally unsatisfied with the experience and I will never use CheapOair to book a flight.

I purchased an airline ticket but canceled within the cancellation period. Instead of the payment being canceled, the airline still withdrew the money from my account. It's been almost a week and several emails and phone calls were made to the airline with nothing being resolved. I've gone through this airline before with no problems but will NEVER go through them again!!!

The CheapOair agent who assisted me with the multiple flights needed for my wife and I to go and pick up our Grandsons and then take them back was very professional, friendly and courteous. He quickly pointed out options that would save me money. I was very pleased with the service I received and will definitely use the service again if I am not able to easily use the CheapOair App on my smartphone.

When trying to change booking made through CheapOair, needed to make a change, month in advance. Penalty was more than ticket price, due to customs issue in Bermuda with 1 way ticket could not use ticket. Requested a refund. Offered me 135 voucher for American but carries a $200 penalty to use it. NEVER, NEVER, NEVER USE THIS COMPANY. Nothing cheap about them.

I went to the CheapOair website to get a low fare air rate. When I looked at the cost of the flight, at the start it was 279.00 one way. When I booked the flight the price jumped to 349.00. They said supply and demand only 1 left at that price. So I booked. The final price I paid after taxes & travel agency fee's 394.00. What a rip off. And here is the kicker. 3 days later I went directly to the airline's website and booked another seat on the same flight as first. And paid a final price 332.00. Mind you this 3 days later and 4 days before the flight. All this makes no sense to me. And surely was no great deal as they advertise. I will never again use CheapOair! Thank you and best regards.

I've used CheapOair many times and until now did not need further assistance with an existing reservation. I made a mistake online by selecting flexible dates (don't ever use that unless you are ready to give up all rights), but immediately called customer service to change to a closer travel date, which I was given and wrote down the info. A couple days later I noticed my credit card was charged twice for the same amount, which happened when they changed my flight from American Airline to Delta. When I called to ensure they credited my card back I was told they did and there was nothing to worry about, "I was booked." But there was a problem. Because I was working out of state daily for two months, and my travel date was going to be five months out, I didn't pay attention to not receiving my itinerary until I returned home two months later.

I requested to buy 2 Return tickets for Lahore/Jedda. I used my credit cards. The customer service helped me and informed me the approval of my credit cards in time. CheapOair helped me every time. Thanks for CheapOair.

I accidentally booked a flight where I had a twelve hour layover just a short distance from my home. I went on the site to find a way to change that and through a chat that was directly answered was able to make the needed changes that cost me a bit but made it possible to get another flight through to my destination that worked perfectly. I was out of the country when I discovered the problem with a domestic flight and was very pleased with the promptness of the reply and the rapid fix.

DTW to BNE - very pleasant and easy experience. The customer service was very helpful and patient, answered all my questions. I called and told them my requirements and price-range and they were able to help me get what I wanted. When I book my next trip I will use CheapOair again.

I have been looking at tickets for the past month to visit my grandmother for her 80th birthday. I booked my flight for the first time on CheapOair. While in the process of check out, the price jumped from $419 to $444. I selected the option to continue. My purchase was completed. A moment or so later, my phone rang. The gentleman told me my card did not go through because the price went up again, $492. I was hesitant to confirm the additional increase and he responded something about a promo code and then said it is actually $482. He kept speaking over me and was extremely forceful. When I told him this is my first experience with using this service and his being pushy did not make me want to be a customer, he quickly ended the call. No genuine care for the huge inconvenience this caused. Never again.

I spoke with a customer service rep who guided me through the process. Our situation was settled amicably.

Bought the 2 tickets, they sent confirmation email to my wife's email address, which I never received. Come to find out, Google chrome auto filled in my middle name into my wife's middle name line. Gave us the option of $100 fee to refund me, or $100 to fix this mistake. Very disappointed.

Avianca cancelled a one stop trip from LAX to Madrid business class. Called several times. Spend numerous hours on the phone on hold. After insisting on talking to manager was given a 3 stop flight. Made another call, spoke with sales person at the ext **, Kolan. He promised changes, called several times even offered discount. And disappeared. Now I called again several times and no resolutions. I explained I do not do well with going up and down several times. The whole experience is a nightmare.

I was having trouble booking online so I called # on website. Could not understand CheapOair rep. He had heavy accent and spoke way too fast. Call dropped before final confirmation, no call back, email sent though. I signed up for one bag checked for 35$ only. I was charged 34$ by CheapOair. Not sure why or what. I was signed up for 9# insurance I did not want. When I called CheapOair guy said I would 50$ off next flight a coupon would be sent?

I have just purchased three airline tickets from this site. It says 24-hour cancellation but the part that says there is $50.00 cancelation fee per ticket even within those 24 hours is hidden. Five minutes after booking called the customer service to change the form of payment from one credit card to another, was told it's impossible, unless I agreed to pay $50 cancellation fee per ticket, and rebook the same flight back again. Do you think I am buying another ticket from this site again? Had a horrible experience and would never ever want to repeat again. Don't use this site when there are so many others. Even one star is too much for this site.

The person who took my call was very helpful. He answered all my questions and helped me secure a good price for my flight. For that I am very grateful. Thank you so much for having such quality people on your staff.

I purchased airline tickets through CheapOair, but due to unforeseen circumstances we had to cancel the flight. We were told we could get a credit but we would have to use it by July of the following year. So, I have a credit of $1003, and I booked a flight for two to Las Vegas. The tickets were $1300 and I have a $1000 credit. By the time I paid all of their penalties and rebooking fees, my out of pocket cost is approximately $1000. I could have bought two tickets out right from another airline for that price. My credit was null and void after all of the added fees and penalties.

Multiple times I have found a price advertised but when you click and look up fare it is way greater. Just found ad for $210.60 and searched and fare was $363.00. The people have false advertising... Will not use them.

In the time that it took my credit to get authorized I realized my grave mistake that the deal that I thought I was getting with me and 2 of my children to fly from PHX to ELP, that the price was not as it appeared for the final purchase. When I tried to cancel I was told there is a $50 per person charge that I had to agree to before being refunded my "total refund". I asked if there was someone else I could speak with and was told that it is the policy that I agreed to when purchasing online. Mind you this booking is 5 weeks away not 24 hours or something.

I will never use CheapOair again. I had always been an Expedia guy and will be running back to them for my next flight. I called the customer service line to upgrade my flight which I had meant to do when I booked the flight to begin with 5 minutes prior to calling in. I was told by customer service that they couldn't make changes so I had to get over to someone else, it rang for 1 minute then the call ended.

Booking for 5 people. Couple weeks before we are to leave I check to see if we can assign seats. That's when I find out that our flight had been cancelled. Not because they notified us. After spending 3 hours making phones called I get them re-booked. Checked on everything a few days later. Guess what? Yep! Cancelled again. Still no notice. Spend 4 hours on the phone and had the customer service man yell at me at the top of his lungs telling me how stupid I am.

I searched for inexpensive flights from New York City to Miami. Among a few, I found a round-trip flight with CheapOair. As sometimes happens, I was required to change my return flight. The incredibly difficult and 60-minute plus effort to change my flight was a nightmare. Even though I was using the same credit card for purchasing the new ticket that was used to purchase the original ticket, the agent did not seem to believe that I was the individual requesting the change. In fact, it became necessary for the agent to call my bank to verify funds and my identity. After several attempts to reach my bank on a weekend, sufficient information was gained to began the process of changing my return ticket. That new one-way ticket turned out to 3 times the cost of the entire original round-trip ticket, plus I had to leave from Orlando.

I called and spoke with a representative who was very patient with me and explained all of my options for best time and days to travel. It was helpful and a very pleasant experience. I would definitely recommend to all of my family, friends and business associates to use this website for booking travel arrangements.

I had previously left a slightly negative review of CheapOair. (Review dated June 5, 2017) regarding a $50 ticket change fee that I was charged because I needed to update my name on my plane ticket. Today I received a call from a supervisor of CheapOair who was very kind and who offered me a refund of the ticket change fee which I gladly accepted. This is excellent customer service which means a lot to me. Whether the fee was five dollars or five hundred dollars the fact that someone took the time to call me and is waiving the fee is a sign that this company cares about their customers and their reputation. I will definitely use them again and I would highly recommend them to everyone.

I received good service. I am pleased with my results. I was able to book a flight that meets my schedule. I also was able to rent a car that meets my schedule. If I were asked by friends, I would recommend CheapOair as a means of finding airfare and rental cars.

This is our, my daughter and I, first time flying to the other side of the planet. Her first time out of the country. Everything was very simple. Because this is for a mission trip and we were making our plans for 4 different families we handled everything over the phone to make sure we understood everything clearly. The gentleman who assisted us was gracious and very helpful.

Tried to book a flight for specific dates and it displayed different dates than what I had selected. Thinking that I was saving a small amount of money from the competition, I booked and immediately realized that the dates were not what I had originally searched for. They should prominently display (with a confirmation) flights that have alternative dates. I called immediately to resolve or cancel. They were unable to switch to the correct dates, so there was a cancellation fee. Within 10 minutes of my original order! Very frustrating - competing websites offer 24 free cancellations. Will not use again.

I went on your website and put in destination Augusta, Maine, was on it for quite a long time, trying to find a flight that would benefit the two destinations transportation from friends and family. I found great times and price, and purchased Philadelphia to Augusta 7/27/17 - 8/2/17. When I printed out the confirmation, it said August, Georgia, which sent me into a panic. I called CheapOair and spoke to a very pleasant gentleman named Joseph, and he found me flights with as close times as my original flights as possible, he read me 9:15 Ph l- 10:47 Boston and 1:00- 2:05 Augusta, Maine, and it cost me $62 more. But when I got my confirmation by email, it had different times, than what he told me and I had written down. I was upset, but I couldn't afford another $50 charge for a change.

They are playing games with customers all the time. You try to purchase the ticket they will decline your card. Right after that you got a call from their salesperson Anaya offering you a ticket with new 20% higher price. Even after entering the second card and hitting the Book button, nothing was happened after that. No confirmation, no error. Nothing. Just a new call from their sales department with a new even higher price. After calling supervisor Noah, what I got another offer for a new ticket with a new price. No more CheapOair for the rest of my life.

I booked a flight on 12/9/2016, going to Manila, Philippines, I had to cancel the trip even though it was unfortunate, and unforeseen reason. That I had to cancel. Even though I had put insurance on the ticket it would not cover or pay back anything, I said "Okay," then I had to pay $50.00 cancellation fee to CheapOair, "Okay," I said and agreed to the charges, I was given a $967.01 credit toward next flight.

My travel from Denver to Qingdao. The agent assured that I had the right flights and seat assignments. I researched the original flights myself but I was not sure that my name was printed correctly. This was done by re-issuing a new ticket at addition cost to me.

The rep was excellent in every way... the rep was knowledgeable... I know excellent customer service when I see it because I worked the field myself for over 20 yrs. The rep saved me money in the process. Keep up the excellent service CheapOair!

I just booked a round trip vacation flight. I made a mistake on the return flight, I called right back to change it and looked to see if Monday return was available. CheapOair changed it for me but instead of the difference of 20.00 the website said I was charged 49.00 per ticket (total of 4) which was the difference for one way tickets. I thought that was unfair but was my mistake.

Poor communication. Don't tell you enough information and charge you more than you would pay on your own. Trying to change flight and was told to contact direct airline. This is very poor communication on the phone and false information. Will never use or recommend to anyone.

I have not completed my trip yet, but I have called with so many questions and each one has been answered politely. I am VERY pleased with everyone I have dealt with at CheapOair thus far. Thank you for having a phone number in order to ask a specific question.

Booking a new flight was a lot easier than cancelling my previous booking because I no longer needed it-- the conference I had planned to attend was canceled, so I longer need to fly to that destination. The cancellation involved multiple steps, and I did not receive a full refund. That experience was unpleasant. However, booking a new flight could not have been easier. I was able to book a flight directly from San Jose to Newark.

My experience was first class and your representative Roy was the most patient and efficient travel agent I have worked with. I will only use your company forthwith. I am not used to such efficiency our courtesy with any other airline or travel company. Congratulations.

Booked flight to Alaska and Back to Missouri. Excellent service and answered all my questions. I am a senior and need help and was given seats I wanted and the help I need. Thank you for CheapOair flight booking. I had to call back to confirm 2 seats and this was handled in minutes and a most courteous booking agent with CheapOair.

This was my first experience at using this booking service and was surprised how quick and efficient it was. I had spent hours trying to match connecting flight, comparing airlines and prices, but never managed to get the flights lined up the way I needed them. Out of frustration, I called the helpline number listed on the CheapOair website. The agent was easy to understand and to my amazement, he had organized all my flights with the required dates and times in just over one minute! Why not make life easier and try this service?

Great flight... economically and personally... Looking to book another flight to Rome for August 2017, provided the price is right. Your company provided us with the flight information package and booking in a very timely fashion. I would recommend your company to others as a safe and expedient way to book travel.

I am flying to New York for Brain Surgery with 2 family members. One person is flying back after the surgery and the other is staying with me during recovery. I called their sales line and made two bookings so we would all fly out together and the one person would return early. The dates were shifted and they moved my ticket up a day. The person who is flying back early has never flown before and does not want to fly alone. Whenever I call they just hang up on me.

I made a mistake booking a flight. I immediately called the customer service to correct it. My choice was either pay $150 to make the change or $150 to cancel the flight. I cancelled it and will never do business with this company again.

Booked a flight to Myrtle Beach, was sent an email that flight was delayed two hrs. Arrived at airport and found out flight left on time. CheapOair wasn't at all helpful. Spent most of the day on the phone with them trying to resolve the situation. I felt like they really didn't care.

I have booked the hotel against Booking: ** and next day I have canceled it. They charge $50. When I called their executive they even don't know the details of cancellation policy, I would say $50 is not a small amount against a cancellation. I would suggest others to stay away from this agency.

I couldn't find an itinerary that fit my criteria online so I called for an agent. She was great. However, I had a promo code that I couldn't use because I was not advised that I needed to provide it beforehand. Secondly, there was a separate charge of $150 for phone reservations that is not disclosed on the website. For these reasons, it is not a good experience. I've bought tickets via CheapOair for over 3 years but I will not do anymore from here on.

I was very pleased with the pricing and will check with CheapOair again for my new trip. The online reservation for adding a car crashed in the middle of the transactions... I called them the next day and completed the transaction at the price I was quoted online. Very good customer service...

My Booking Agent was awesome and got me exactly what I wanted. He was very helpful and worked hard to get the flights my wife and I wanted. I would recommend CheapOair to all of my friends and family.

I called and the first agent did not help what I was looking for, so I called back and the next agent was more helpful. She got me the best deal and suggested that I leave on Saturday morning instead of Friday afternoon. She worked with me. Thanks.

CheapOAir has successfully resolved the problem.

Entered the dates I wanted to depart and return. Found the fair that seemed like a good deal. Once I had entered all of my information I realized the dates CheapOAir had displayed did not work for me. Within a few minutes of booking the flight I cancelled the booking. CheapOAir wants to charge me $150 for cancellation. Most reputable discount sites offer FREE cancellation if it was within 24 hours. My cancellation was within minutes.

I "as a customer" am 100%satisfied of the service, that CheapOair provided me for my travel. It was fast and accurate. The agent was patient with me, and let me decide the options about the payment. For me, that was a good experience for that purchase over the phone. So, Cheapoair deserves a 5 stars ✨ as rate.

We booked a flight to Ireland using CheapOAir. When I tried to select seats, the airlines' websites told me that we had to select our seats through the party with whom we booked the tickets. When I contacted CheapOAir (talking with someone whose first language was not English), they told me that they could book our seats if we paid an extra $40. I told them no, then contacted JetBlue directly and was able to get my seats assigned. The Aer Lingus website said that I couldn't book seats directly if we used a 3rd party reseller, so I called CheapOAir back and agreed to pay the $40.00.

I always get a great deal on airlines and hotels. Car rentals the insurance is where I get a bad deal always between 20 to 25 Dollars a day. I think CheapOair should contract with these companies to lower insurance rates to 15.00 a day or just work with companies who will lower their rates.

The woman I spoke with was extremely hard to understand. I asked several times to speak to someone with better English so I could understand her better and stop asking her to repeat her sentences. She kept on with her conversation and never opt to get another person.

I used this site to book my flight and was charged a $92 service fee. Later, I added two bags through the airline and was charged a $20 service fee. I was not informed of the charges, they just show up on my credit card. I contacted customer service and asked this charge be removed from my card and I would check my bags in at the airport and was told there are no refunds. I asked my card be removed from their site to avoid further unauthorized charges and was told they could not remove my card and that I would need to contact my credit card company.

Always good service. I do have a comment on the male service providers. Most of the male service providers were short and were ready to end my inquiry. The female helpers were friendly and wanted to help me with my upgrade issue.

I got help from the person on the phone. He was helpful and patient. He double checked everything with me. I hope in future you guys have more discount for the customer like me who always are buying their tickets from CheapOair. But overall I am happy with customer service.

Hello, I booked a vacation with CheapOair that included airfare, hotel, and car rental in London, England. We also purchased travel insurance in case of any unforeseen circumstance, everything totaling a little over $10,700. We had to take the plane in Los Angeles, CA, which is a 5 hr and 30 minutes car ride from Phoenix, AZ. After having a seizure on the way there and having the car overheat a couple times due to a heavy load, we arrived late to the airport. We knew these issues were going to set us back on our travels so we called the airport asking for options, and they were unable to help us with anything because it was booked through an agency (CheapOair). We contacted CheapOair several times informing them of our situation and the only two options they gave us were to either cancel the reservation and lose all of our money or pay $250 per person plus additional fees which totaled $5,474 to change our flight for two days later.

The level of service was tip-top with excellent information and recommendations. I would highly recommend to anyone who travels. The agent was friendly, understanding, very willing and capable of answering all questions, and most of all patient. Thanks for a wonderful experience.

Excellent, very professional. A job well done. The agent Donavon went above and beyond to help me. I am not a frequent flyer at all. He did a wonderful job setting up my flight and car. I would refer them to anyone that is ready to travel. If I do travel again. I will use their service. Again good job.

I forgot to enter my husband's middle name on my online reservation and it was only a matter of few minutes that I call your 1-888 # and I was told that my husband's reservation has to be rebooked which I had no problem but my problem was that I was charge $48.00 as I was told the rate went up. In a matter of few minutes? I felt that I was taken advantage of. Also when I asked the first reservationist, I was told there is no fee to cancel the purchased reservation of international flights when the cancellation is done within 24 hrs. However, I was told by another representative, there will be $75 cancellation fee per reservation when it is canceled within 24 hrs.

I would like to express my concern with cheapoair.com (an online booking agency for airlines, hotel, cars) for not refunding one of my canceled order yet. On 20th April, I canceled an order with CheapOair due to changes in travel schedule. There were 2 airlines associated with the booking order — United Airlines and Air Canada.

I booked a flight for my grandson from San Antonio to Oklahoma City on a after 5 pm evening flight. Upon receiving my itinerary I noticed that the flight was for a morning 5 o'clock. I immediately called CheapOair and talk to a gentleman. I explained the error and admitted that I could had made the error cause I was a veteran with a 100% disability which sometimes causes me to make mistakes. I asked if they could correct the error and book my grandson on the evening flight. The gentleman that it would be no problem correcting the times but I would have to pay and extra $47. I told the gentleman that I did not think it was fair cause being disable does not allow me to overspend. It's only me and my wife and living on a set income.

When I set up my flight with CheapO, I was never told that I would be charged 139.00 set up fee. I was guaranteed by the associate that my husband and I would be seated side by side throughout our flights and I was told that an associate would contact me regarding the lies. Never heard from anyone. When I called back I was placed on hold and no one ever came back to the phone until it finally hung up or was hung up on me. I will NEVER do business with CHEAPO AGAIN! Please call the airline yourselves, don't use this dishonest company.

I had some difficulties trying to book my flights on the CheapOair website and called to book my flights through their 800 number. The agent that assisted me was very professional, friendly and accurate when booking my flights. He was also kind enough to waive one of the fees since I had problems with their website.

The on-line booking is very straightforward and fast. When I had to change my booking the help desk person was very efficient and helpful. Also very good followup. The lady in Delhi at the call centre was great. She was prompt and addressed my booking change and also assisted me in getting my return flight.

Travel from Rochester to Nashville-My experience with the customer representative was very satisfying. He helped verify the best flights, used promotions for discounts, and managed seating assignments. He explained the benefit of flight insurance, which we purchased. He then arranged a very reasonably priced car rental, including insurance. It was much easier to work with a representative than perform these tasks online.

CheapOAir is a scam. All they do is send emails for amazing prices and once you open email and try to book trips according to email preferences, they jack the prices $400+. I have been a loyal member and never have I received a loyal price. I might as well shop from United.com or AmericanAirlines.com, etc. What is so special about CheapOAir? I also called customer care to inform them that I wanted to book a flight and they said "Prices change ma'am. There is nothing we can do about that." My response, "In a matter of seconds? I just received the email?"

I used CheapOair for many years. Today I booked multiple stop flight tickets. One hour later I found I have schedule conflict and need postpone my trip one week. I called 800 number and wanted cancel my flight tickets, and then book the new ones myself. The guy said he would charge $75 for the cancellation. He told me changing the schedule would be free. I searched tickets with a new date and called 800 number again and spoke to another guy to change my schedule with all flight numbers and time I found on their website. After he made the change with the new schedule and tried to charge me with the price 200 plus dollars more than the price I found on their website. I decided to cancel my flight tickets and was charged $50. Do not like their service anymore.

Cancellation and re-booking of flights-We are so pleased to have been helped by an agent named Syril. We were on the phone for more than an hour. He was very patient with us 2 seniors and displayed an excellent work ethic. He should be commended.

I had a booking for my domestic travel and one of the flight got cancelled by the airline. I have called CheapOair to refund my whole itinerary. I was told it will take 24-48 hrs. to know the status of refund. I called them after 48 hrs. and then the whole mess started. I have been transferred to different people saying I needs to talk schedule change department - billing department, etc. And one instance they transferred to wrong department and the person was telling me after 20 min. of talk that he is not from the billing department to which I got transferred to. They are just useless people sitting with phone to make us mad. Don't ever go with these people. I have been following up with these people for my refund for last 7 days and they will credit back the money only after 45-60 days. Worst ever service I got in my life from a travel agent. Seriously these people are utter waste even the supervisors.

Thank you cheapoair for helping to solve my issue, I didn't actually think that my review would actually illicit action out of the company, so I applaud you for taking my issues into consideration. I hope others can also have their issues sorted out in the future.

I have been trying to cancel a reservation with this company since Sunday morning. I mistakenly made a reservation and within minutes contacted the customer service agents. They explained that they would contact the airline to request the cancellation, but since it was Sunday they would need to wait until Monday and would call me back. Also, if you made air and hotel reservations you have to call two separate individuals to cancel the reservations. (So you get to have this horrible experience twice) They never called on Monday.

I called to reserve my seats and ask a few questions yesterday and I had a representative named Nikki who was extremely pleasant and helpful. It made me so I am my own relaxed about having my plans all in order. I appreciate the superior attention to my needs. Thank you.

I had a wonderful time talking to Annabel. She was knowledgeable, courteous, and delivered what she promised. Please keep up the good work. I will recommend to my friends to use CheapOair. And you continue excellent job you do.

Booked a flight to NY from Chicago. Not the best price, but whatever. Suddenly have to cancel. Wait 62 on hold and get hung up on. Call back and eventually get a representative. Tells me if I cancel I get $164 credit, or if I reschedule I will receive a $200 fee. The tickets were $200. Easy choice right? Well wrong! If I cancel I get both the credit and the fee. In other words they charged me an extra $50 to pay an extra $200 all the while I had insurance to protect my "investment" which mattered not. So what's the moral of the story? If you book CheapOair and can't go, don't reschedule. I will never book with them again. Ever.

$50 cancellation fee for a booking made with 1 hour. Overseas call center staff seems a little perplexed using their computer system. To change a city it took an hour of back and forth and when I saw the city I was changing to was cheaper than the original city I am still stuck paying the higher fare for service charges which my scam artist sales rep could not list. ** way to spend an hour.

Call # on booking confirmation to cancel itinerary (Flights & Rental car) - CSR refused to cancel flight until I cancelled car rental... gave me the # for car rental. Would not cancel car rental until flights cancelled. Transferred back to CheapOair. Now they give me the phone # to travel insurance company who don't have 24/7 hours. So I tried the CheapOair website for booking cancellation... put in the booking # and instantly pops up to call customer service. What a runaround. Called back customer service # at the cancellation portal on the website. 2 hours later and still can't cancel flight (due to medical travel restriction). Worst customer service. CSRs speak poor English. CheapOair quick to take your $$ including Travel Insurance. Very unwilling to take cancellation. Let the buyer beware. Stay away from CheapOair.

Cheapest airfares encountered on the web, less than the actual airline reservation websites. However, my experience with this entity reflects unethical and dishonest business practices. For example, right before purchase while my web browser was still open, airfare prices increased. Immediately after purchase, the same itinerary reflected its originally lower price. Contacting customer service, I was asked to send them a screenshot of the flights, but received no reply. Two reps even told me prices were the same as my purchased amount! After ticket purchase, I got a call from someone asking if they would like to reserve my seats, for a $40 fee. I refused their offer, and easily reserved the seats on each flight leg myself directly with the airline via their reservation website with the flight confirmation number. I guess they assume the average consumer is either lazy, or an idiot.

CheapOair is a rip-off and they stay in business only because they steal your money. They make money by "SCREWING" the consumer on cancellations and refunds. I own my own business and I would never take our customers money if we didn't do anything for it!!! I booked these 3 flights and then found out our Seminar was cancelled. I called CheapOair within 28 hours of booking these flights and they first refused a refund, only credit. When I got really PISSY with Ryan, he said that it will cost us $300.00 cancellation fee and he would refund the difference. Our flights are still 3 weeks away, they can fill these seats with someone else and yet, steals my $300.00 dollars. This was our first time using CheapOair and the very LAST...BUYER BEWARE!!!

Worst customer service experience. They could not verify my bank card even with all the information provided by me and by the bank as well. Several times I had to call them and get charged for the calls. Whenever we got to the solution and they have said they will call me back and from that point, I never heard about them. I had to call them again and again. One of their people hang up the phone on me. Because I am a student I am pretty price sensitive therefore I wanted to find the most budgeted flight ticket but after all of these issues I would never choose their website because they are very inefficient and their customer service is a disaster. In 2 days they could not sort out anything and at the end I had to cancel my ticket because they wanted to charge me higher price. If you have a chance do not choose this company.

Would highly recommend your service. The gentleman I worked with checked all information to make sure everything was complete and accurate. He went over everything twice to make sure all the information I gave him was correct on the ticket information.

Originally I was unhappy with charges made to my account but upon being called about my issues from a customer service representative and getting it better explained and refunded I am beyond happy with them. I have booked many flights on this site and will continue to do so for future travel plans.

I made a mistake in my booking so I called to make a change. The agent on the line corrected my mistake and offered me a good deal. I had purchased two separate one-way tickets, to get a better deal. But I overlooked an essential detail. I was greatly relieved that the agent could help.

Normally, I go through Expedia for all my travel arrangements. But, this time, I thought I would try a new travel booking site. Boy, was I in for a big bad surprise! They supposedly gave me a "promo code" of $50 to book a flight with them, but on the back end they charged me $50 for a "service fee" for using their service! Their customer service department told me that without the promo code my service fee would have been much higher. Are you kidding me??? I found this out by looking at my credit card statement after I had to cancel the trip three days after booking it (more details to follow below).

Very professional, polite, and work hard to get me a very good deal on my tickets. I tried 2 other companies, and CheapOair tried the hardest to accommodate me. I've already recommended your service to a friend of mine. Thank you.

I finally booked and then a page came up that the booking couldn't be processed because the price of the flight had increased by $200 or so more than before. Immediately I received a call from a representative. He was very helpful and walked me through the process of booking another flight that was within the dates I wanted.

Ultimate worst company I have ever dealt with. I showed up to the airport only to find out CHEAPOAIR had cancelled my flight. After calling them they said they tried to contact me by phoning me. As an airline company I would expect them to know, when you are traveling out of the country you do not have access to phones back home. They did nothing to make the situation better and when I phoned them (4 different occasions) I had rude, unhelpful staff, who hung up on me mid conversation. I was left stranded at the Rio airport in Brazil. I had been traveling for 2.5 years before this and honestly this has been my worst experience thus far. Do not make the mistake I did. AVOID THIS WEBSITE AT ALL COSTS.

I would like to thank CheapOair for helping make reservation for Atlanta. The customer service person was very helpful and pleasant. The price for the ticket was very nice. I truly will tell all of my friends and family to use CheapOair for tickets. Thank you for helping me visit my love one.

I wish that I had written down the name of the person who was so gracious in help with making our reservation. He was very understanding and was careful to make sure that he was getting all the information correctly on the booking, he explained that the information had to match our IDs’ information at the ticket counter once we were ready to board the plane. He went on to say that it could not be changed at that point. I also explained I would need assistance to the plane because of the distance from the airport to the plane. He assured me that would not be a problem. Thank you for a very good experience, because this was my 1st time talking with Southwest Airlines.

I booked 3 tickets from CheapOair last night. They didn't send email to confirm anything before booking, just charged my credit card. I asked them to change my daughter's name when I saw the E-ticket. They missed a letter. It took me whole hour to be on the phone and paid $$ for their mistake. It is not a satisfied experience at all!!

My traveling partner made her reservation. Hung up, I called back. Ask for senior citizen price!! My ticket went up 50$ in a matter of 5 minutes versus hers. What gives??? 50$ in 5 minutes. I had no other choice but book the flight. I want to know why the cost went up so quick!! This really has put a damper on my trip. Friends name is Delphine ** and we are on the same flight. This just seems so unfair!!!! Thanks for an explanation.

They a rip off. I bought two tickets from the agent. 30 minutes later I found on their own site better dates and cheaper. So, I canceled the old tickets and bought new ones. The cancellation was only 2 hours after the purchase. They charged me $150 to cancel the 2 tickets. Basically they lied and steal your money.

Your group were very professional and did a great job getting the flight I wanted and filling everything out. I would use your company again. I only thing was the price I found on the internet with you changed when I went to reserve. Would help if that didn't happen.

I had one issue when I was ready to purchase my tickets online, and unfortunately I had to call CheapOair for help. That and trusting the person who assisted me was the biggest mistake. I told her I wanted to purchase 2 tickets round trip. She decided to purchase One ticket to go and one to come back. So I basically ended up paying $656 for each ticket when their price was $328. I even explained to her I had locked the price through FLYER for $328.

I am very happy with your services especially customer care team as I had problem with my travel and all issues has been resolved very proficiently. I would like to continue my relationship with CheapOair. Thank you all for your support and we will be in touch.

On 05/16/16, I bought a $500 flight to Spain and booked through CheapOair for the first time. Today 05/17/17, I had to cancel my flight because personal reasons. There were NO options to cancel online and you have to call their customer service. Since I was calling within a 24 hour window, I just expected that it would be a simple, free cancellation, like it is with all the other 3rd party sites like Priceline and Expedia. I come to find out that though I would get the refund for the ticket, CheapOair charges $75 FEE. The rep stated that he could "discount" the fee to $65, but cannot waive or make other changes because of the "computer system" which I feel is a false statement because if it can be reduced by $10, why can't it reduce the full amount or more.

I was satisfied with the Customer service agent and the overall experience with you guys. My only concern was for the amount of times I had to dial the number until on my third try I finally spoke to someone. This was because each time I called the automatic operator just repeated the same thing over and over with each step I followed. It became annoying.

The CheapOair agent who helped me was efficient, fast, courteous and professional. I was able to get a very reasonable fare, in spite of traveling in the high season. The process did not take long. I definitely recommend CheapOair. I recently recommend them to a friend who is planning a trip to Europe. I will add that it is very helpful to be able to book by phone and talk with a person.

Avoid this agency! They won't honor what they promised if there's a price change! Be careful that they don't offer free 24 hrs cancellation like their competitor like Expedia, Priceline etc. I booked two flight ticket through their website & then received email confirmation that my booking was successful. Then the next day they sent me email saying my booking didn't pass through since the airline increase their price several minutes after my booking so CheapOair won't honor the price I already booked!

Stevie was exceptional. He knows your products, and procedures very well. He booked cars in 3 different cities and 2 will be returned in a different city, he had to keep track of the flights and times from my bookings earlier with Bob on booking #s **. He has a very good rapport with his customers.

I was helped above and beyond with an issue with my first booking about my passport and got an even better deal. Instead of two layovers in the US it's only one now and discounts. The lady is a Christian and helped ease my mind on a lot of issues about my long flight that I am taking alone.

Very helpful this time. A few other times a great deal of trouble but Carmina in our all of 5/15/17 was excellent, very professional, courteous... Great job. Had no idea that CheapOair had a subsidiary company. I also am a customer there.

Stay away - they are shady and rely on small print to charge you hidden fees! I two airline tickets for international travel 6 months in advance. The fare was a good deal and they advertised a 24-hour cancellation no-risk and within an hour I had to cancel because the airline had a limit on the number of infants that could travel on a flight so as I was waiting for my child's passport, they required that in order to assign him onto the flight, I needed his passport copy (which was not yet ready).

CheapOAir delivered by far the worst booking experience I ever had. :( I'm professional Quality Assurance Analyst, and it takes a lot to irritate me and cause this review. There were a number of hidden fees ($59 for seat selection, $74 for canceling online booking within 30 mins, etc.) My reservation had multiple technical issues from minute one. 1) During reservation flow I got an error, however reservation was made. 2) I can't access my reservation after completing user registration during booking process. 3) Partial information perished to Turkish Airlines, so I'm not able to enter my information directly with carrier.

In order to cancel tickets I had to go through some lady in the Ukraine who told me she would call me but never did. She said that I would not have to pay a fee but I had to spend $75 per ticket for the refund. All in all different people told me different information! Very unprofessional and disorganized! I spend 2 hours on the phone just to cancel my ticket. It was a complete nightmare. Never again. I would rather book through Expedia and pay more!

On April 4 2017, I purchased online tickets for my wife and 3 children from Houston IAH to Kabul Afghanistan for my wife to attend her father’s funeral in Afghanistan who just passed away. When I received the itinerary via email I noticed that my two daughters’ name were not showing on the airline tickets. It was maybe because we were so stressed out and sad I might have forgotten to add them, so I called the customer service line and a person by the name of Kumar ** answered my call. I had two reasons to call CheapOair. Reason 1: I wanted to add my two daughters on the same flight with their mother and reason two was to change the ticket's return date from April 28 to May 25 and it was less than 24 hours from the time of purchase.

CheapOair doesn't even deserve one star. This company is below zero star. We reserved a flight (booking #**) for Florida back in Dec 2016. The representative on phone by mistake booked it on wrong month. We needed on 28th Dec and he booked on 28th January 2017!!! We realized on the day before boarding.. so called CheapOair and requested correction or cancellation. But the people at CheapOair were so disgusting (it takes forever to get some manager on duty on phone line)... They did nothing. They knew it was their representative's mistake still they didn't gave us refund.

Our tickets were changed, we were charged more, promised that new tickets would arrive in 2 hours... It's been more than 24 hours, and tickets are not here yet. :( We need our tickets for our passport appointment in the morning.

I am very content how your employee (named.. BIRUNA?!) dealt with my require of modifying my first order with Turkish Airlines, after a genuine mistake. Thanks, much to your employee and to the Company.

My booking experience was quite satisfying. Your agent Mr. ** was very polite, knowledgeable and to the point. Everything was done quickly and professionally. If all your people are like Mr. **, your company is in good shape. I would recommend CheapOair to everyone.

The clerk was very polite and efficient, although a little hard to understand. The fare obtained was very good!! The layovers are long, but if you have more time than money (like me???), this is a great option! Will definitely use again!

Was charged $75.00 for cancelling within 10 mins... Nicely hidden in small print Cheapoair. Way to screw your customers out of money by making them believe they have 24 hours to cancel and then hit them with a service charge. Great work!! Should buy you many repeat customers for life.

I was using the online booking. It took a while to go through the whole entire process especially I was booking for 5 people and then you get a pop up the flights was not available was frustrating. If they are not available, they should not be posted. What I thought saved the day is that one of your agents called me and offered to help. While it took almost an hour with him on the phone, we were finally able to book the flight I wanted and the price. I went out that evening and I had received a confirmation page. The website had switched full middle names to initial only for the 3 out of 5 passengers.

Cheated of airfare. Ugliest company I have ever dealt with. Stay Away! On Dec 27, 2016 I prepaid for a ticket from UIO to MDE with Insel Air bought thru CheapOair. After a few weeks I received an email from Insel changing my schedule from a 1-hour layover to six-hour layover. Insel asked if I wanted to keep the reservation, adding that it's Mandatory that I keep it. So I agreed to keep it. In March I received another Insel email stating that Insel was not sure that they could buy enough airplanes in time for my reservation, and asked did I wish to keep the reservation, so I asked that it be cancelled.

I used the site to book a flight from Dubrovnik to Zurich. There were only a few seats left at the best price, so I booked the flight. Somewhere along the way I thought I saw a notice that I had 24 hours to cancel the booking with no charge. Not so I found out when I tried to do so. I think the charge was $60-$75 apiece to cancel (as in says in the small print somewhere on the site). I also noticed I had been charged for "Enhanced Seat Assignment", of which I was unaware. Based upon the charge I chose not to cancel.

Be aware of their sneaky policy before you make a decision to book on their website. U.S. Department of Transportation regulations require that, as long as you've booked a non-refundable ticket 7 days ahead of your flight, you're entitled to hold your reservation and the fare and change or cancel your reservation within 24 hours of booking, without paying a cancellation fee. However, CheapOair doesn't honor that law because it's a third party. They charge an absurd fee of $75 for canceling your ticket within 24 hours. It's basically all going into their profit because the airlines don't charge them for anything for canceling the ticket. Such easy money to make for them!

Just want to say thank you for guidance to get a flight. I made a mistake by myself looking for a flight, but Adriana help me to solve my problem. I couldn't make it without her help and patience. I will recommend your flights service to anyone who needs travel.

I called 3 times to get their deal today for 105.40 and they were so rude. You can't understand them. And I asked for a supervisor and the guy came back, the same guy telling me I was using speakerphone, there was a bad connection and there wasn't. And I called again and they will be in route again so I didn't call back. Wasn't able to get anywhere and the flight was from Indianapolis in to Pensacola Florida.

Inaccurate information conveyed by agent. Yesterday I made a reservation. I discussed with the agent my need for aisle seats on all my flights and he assured me that for a fee of 14 dollars, I could get them. I agreed. He told me that I would receive an email within the next six hours of the seat assignments. I did not. So I called this morning and I was told that what he had told me was inaccurate - that seats cannot be assigned!!! I am particularly concerned because as a senior citizen with a knee problem, I need an aisle seat that allows me to stretch it out. I am deeply disappointed. I don't think I can trust your agents again. Nor CheapOair.

Thanks Kirsten and supervise to solve my issues with the booking. Appreciated. It was very important for me to change the dates. Lucky to talk with right person to get the solution very quickly. I want to mention as CheapOair live chat and support is very quick response and very helpful.

I've used CheapOair in the past for international travel, so I searched here first for an upcoming trip. I found some great rates with good travel time where I'd leave at a reasonable hour and land at one, without too long a layover. I selected my trip and went to the next screen to enter my payment information. Once that was done, I hit submit, but received an error message. It said a field was left out, but I couldn't for the life of me figure out which one as I'd filled out every blank space. I tried hitting submit again just to try, and got the same error, so it was time to call customer service.

By giving me the false commitment by the agent named Drew CheapOAir cheated with me due to which I have to pay 1060$ (USD) and also the return journey has been cancelled. With booking ID **. And as a compensation they offered me 100$ waiver in the new ticket which is a big joke made with a customer in name of service. I will never use this service again and will soon file a legal complaint against this agency.

I'm traveling in November and I had a specific flight and times to leave LAX. They were able to accommodate me after going back and forth a bit with costs that were changing in front of her but I got the right flight and times squared away by the end of the conversation. I tried getting my seats reserved but I found out later that it's best to do that with the airlines instead. Also they do not deal with TSA pre-check so the airlines was also in charge of that arrangement. Just know it's best to check with your airline after you book your flight to make sure all your accommodations are done properly.

Very ridiculous and cheap service! Please do not consider this website at all!!!

I was happy with the agent and the ability to get the same flight as my friend, though she is on the return end of her trip and I am just going. It did cost me more to get on since time is less than 2 weeks, but worth it to get what I wanted.

I'm totally happy with this website. I've used it before and will use it again. They are considerate of your needs as a customer and appear to do their best in helping you with your flight information. I feel they are trustworthy and I will give them an A plus.

I bought 4 tickets from CheapOair, 2 tickets from MCO to New York and 2 tickets from New York to Detroit. CheapOair charged me $50 a bag instead of the $40 a bag from Spirit Airline. I called them and they referred to Spirit Airline, I called Spirit and Spirit asked me to call CheapOair. They Hung up on three times dismissing on the phone. The customer service representative was very rude and hung up on me when I explained that Spirit airline charges $40 and not $50 as claimed by CheapOair.

It was difficult using the online booking. It took a while to find the right options and then to go through the whole entire process only to be told one of the flights was not available was frustrating. If they are not available they should not be posted. What saved the day is that one of your agents called me and offered to help. While it took almost an hour with her on the phone, we were finally able to book the flight with the bonus that it was a direct flight where the ones I had seen online all had layovers. While a little difficult to understand your agent was extremely helpful.

Very bad and wrong information from their agents. I called to book my flight and after the booking the guy assured me that I am entitle for my refund if I called within 24 hrs, to cancelled or make a change even if there is change in the fare. That will not affect me. Just 3 hrs later I called to change date. They are telling me to pay $189.00. Ok, can I have my refund yes but you will be charge for cancellation. That is ripoff from this guys. I am sure this money they are charging me is not going to the airline. Is just a bad experience, everybody is giving a different information. Crazy.

I was very satisfied with the help I received while trying to solve my problem. Customer service was excellent. I decided to change my leave times from ELM, NY to Jax, FL and your representative was very helpful in helping me do that. So now I am happy. Thank you.

I booked trips with this website and expected the trip is cancelled within 24 hours, as it said on the website. However, when I try to cancel within 24 hours’ time frame (1 hr with 30 minutes wait), it said I had to pay cancellation fee ($75/app). I was on the phone with them for 50 minutes and they gave me discount to 40/pp. I never felt so cheated in my entire life. The customer service on the phone said that it does not display the cancellation fee because it cannot display all information on the website. I went back and try to look for anywhere saying the fees, you actually had to click on the fonts 'Book with confidence, 24 hours cancellation', the fonts had the same color with other fonts that you had to book, which does not indicate that you had to click. Cheapoair is purposely hiding the cancellation fee information.

I booked an air ticket and website stating full refund within 24 hours. But at cancellation within 24 hours, I was charged 50$ fee for cancellation and 5$ non-fundable tax. This is a way of ripping off customer and be aware of "FULL refund" trick. Also, the price of the ticket is not fully stated until you booked (in my ticket about 10$ more for some fees/taxes).

They resolved it took them few days now we are please we couldn't see how come we have to paid $55 to add an n on the name

Placed my order on 3/6/17 and had called within month to make reservation for seats and seen that reservation booking missed last letter of my first name. A=50.00 in addition. This is a travesty, and was told it would be waived after 2 phone calls with 2 different representatives, sent DL, 2x via fax. Had no email to scan copy, they claim could not see my fax, so why not set up a email account to receive it and update reservations. This is the worse customer service. I will never refer or use them again. It has now taken 4 phone calls and they finally call back to say will still charge. I dont understand. After paying out the Butt for tickets why this industry is the way they are. This is why THEY GET SUED. DONT USE CHEAPOAIR.

Booked a flight with Jet Blue through Cheapoair. I am very pleased with the service. It is very easy to access to the website and I did appreciate the e-mail alert; otherwise, I would have missed such a great opportunity. The customer service was very courteous and professional. Thank you!

Their web page had an advertisement "cancel within 24 hours". I had to cancel due to health reason within the stated 24 hours timeline, I was charged what they called a small fee of $75 per ticket which is about 8% of the ticket price. Coincidentally I had a similar situation for another flight with Priceline which I had to cancel within 24 hours, they kept their word and did not charge me anything for canceling. Zip. Zero. These guys are misleading their customers with big penalties by hiding it in their terms, keep away, there are a lot of other honest agencies out there.

My son is graduating in June! I have been looking for flights for 2 months for our entire family. 5 plane tickets add up fast. The representative at CheapOAir was able to find us a flight that I could digest without a 12 hour layover. Thank you CheapOair! And thank you for the patient representative that held on the phone while I got approval for the cost.

I had one of the greatest customer service experiences with CheapOAir I have ever had in my entire life. I was booking a flight to a ceremony in honor of my dear departed brother, however I booked the wrong day. I was devastated and felt I would not be able to switch the flight. Eubosia was the agent. Eubosia was patient, kind, compassionate and awesome. He made sure that my flight could be changed and I would not miss the event. God Bless him. He is one of a kind. The world needs more compassionate people like Eubosia. God bless him :-)

Sales Rep Andrean was very helpful. Andrean kept finding better prices. She was very professional & courteous. I will definitely go back with CheapOair. I felt I was in good hands. The reps at CheapOair do this all day. They have the tricks of the trade.

Everything went well except the extra charge for changing the return flight to a more reasonable time. She quoted me one price and then less than a minute later charged me an extra fifty dollars because she said the price went up that quick. Other than that everyone was polite and it went well.

Well done. Riliy could understand me with my laryngitis and found a great flight that fit my parameters. The cost was acceptable. And he found I was eligible for a discount because of my age. The only thing that wasn't acceptable was the quote for the auto rental.

Unable to travel on my original travel date due to a medical emergency. Booked my new flight, didn't really save any money even though I had a credit of $331. I ended up spending an additional $317 for new flight and penalty. Next time I will just take a loss on the first ticket and buy a new one. Would have saved $100-200 that way.

The last couple of flights I have tried to book on cheapoair.com have been red-flagged and asked to call a CheapOair representative. Reservations were accomplished at the lowest price posted, but it takes about 30 min. on phone, vs 10 min. online.

It is getting harder to book flights these days. With the help of CheapOair I was able to do this with very little trouble. The agent was a great help in making the process go smoothly. I will be happy to tell others about your good service in the future. THANK YOU.

Your service in ordering was great! Although, the selections are limited to left over flights. Very long layover wait times. It is ridiculous how long. Anything over 1 hour is too much. Correct this and you will be fine. Otherwise your ordering service was flawless.

The issue I had was regarding the extra 150.00 charge to my account. I called IMMEDIATELY after I hit submit when I saw my mistake. After this time, I will no longer use this site to make a reservation. I will advise my friends as well about this situation.

I made a reservation for two people and somehow when it sent, it had only the second person's middle name on it. Needless to say, changing it was very difficult. Cost me money and made me have to change my date and basic reservation. But the company lady in India stayed on the phone with me TWO hours to get a new reservation. I have no clue how the computer deleted the second person's name (it put mine in twice with their middle name). So all I can say is be careful to check your reservation - which I thought I did. Prices have always been good here when I use them.

Please be aware that CheapOair will be charging you more than 60% of return ticket value, just for changing a date of return. To shift departure for 10 days charge is 1650$ and whole price of return ticket is 2700$. I will stay away from CheapOair in future and I will recommend everyone to do so!

I made one of the biggest mistakes of purchasing an airline ticket through these scammers. When I wanted to change the flight dates they wanted me to buy four new tickets. They would never reply to your email or provide you any written information or policies. I end up canceling four tickets with $0 refund. Lost $2200 to these cheaters. I would strongly recommend you not to buy any ticket from them otherwise you will lose your money. I am also going complain about them to BBB.

I booked flights for my wife but the tickets were issued in my name. I didn't notice this until it was too late. When I called CheapOair, they told me they could not refund the tickets but could offer a voucher for future flights on the same airline. I called back later to make arrangements for the voucher and their story had changed, telling me the airline would not authorize the voucher. I contacted the airline and they said that CheapOair, not the airline, was the only party that could offer refunds/vouchers. Apparently the "Cheap" in CheapOair is the company's stance on refunds/vouchers. This company used to provide great customer service, but has now lowered its standards to that of the major airlines. Shame on them.

I booked a flight with CheapOair, but when I got the confirmation page, the website had switched the middle names of my wife and I. When I contacted the company, they tried to charge us $50 each and wanted to give us a new reservation WITHOUT the preferred seating we had paid for. They tried to charge us an additional fee for the new reservation, but after much protest, they seemed happy just to gouge us for the preferred seating. I finally just cancelled the reservation for a fee of $150 plus $14.95 to put the money back in our account. Then they notified me that we would not receive the refund for two weeks! They are withholding $2,669.20 for two additional weeks when they took the money out five minutes before we called to cancel. Judging by similar complaints I find on this site, I can see that this company is a complete scam. The Attorney General needs to shut them down from doing business in the United States.

This is my third ticket this year I purchased for my friend Marjun so he could get back to Manila and not lose his job. As always I have found your service exceptional. I would like to thank each and everyone in your organization firm your excellent service to me for myself and my new family.

I was assisted by 1 gentleman. Can't remember his name cause it's a funny one to me??? But he has a high level of customer service. Was very professional, patient and polite. I will recommend CheapOair to anyone any day.

Excellent. The person on the phone was very helpful, competent, and well-informed. He really understood both the airline's systems and our priorities. This was a complicated arrangement both because of dates and our requirements.

Does not even deserve one star. As a Canadian consumer I was forced through to the U.S. site of this business. I booked my flight which saved approximately $25.00 from booking directly with the airline... Or so I thought, not so much! When I received my confirmation e-mail it was in U.S. dollars and at this point in time is a significant increased difference to the current value of the Canadian funds. I contacted "CheapOair" immediately (within 3 minutes of my original booking) and spoke with several individuals to explain the situation. Essentially told, "Too bad. You should have noted it was a U.S. site that you were on." It was an inexpensive flight that would have cost me $110 but now is around $180, but luckily according to CheapOair - I could -pay a $50 USD, cancellation fee; but they "will be nice" and reduce it to $25! Yay! - Like that would help.

Bought flight ticket and CheapOair changed the flight date without authorization. Called to get date corrected and was told I would have to pay extra $80. Advisor blamed me for the mistake, which is a lie, and would not help to change the date back to the date I chose. Advisor said I would have to cancel and charge me $50 for cancelling the ticket. I flew with this company once before and had some problems then but this is the last straw. I won't be flying with them again and will definitely never recommend anyone to fly with them. The assistance and cooperation I received does not warrant any rating so I would give them "0" stars but have to give them a minimum of "1" star or I cannot submit a review.

Sam was very, very efficient and informative. He did his best to get me what I needed for my trip. On top of that he saved me money. That alone is awesome in my book. Only thing I can recommend is to streamline the process not to take so long. Thank you!!

Due to some emergencies, I need to do a lot of changes on my flight. I was on the phone with CheapOair customer service for one and half hour. She was so patient with my situation and helped me fix all my flights. It was a very nice experience to book tickets on CheapOair.

I bought a ticket from CheapOair website. After they changed my flight schedule, I decided to cancel my ticket. From 20th Feb 2017, the day I cancel my ticket, they said, "Will take 1-2 months to refund your money." But today 27th April 2017 I have received an email that they processed my refund and will takes another 1 or 2 billing cycles, which means another 1-2 months. I am so pissed off because they kept my money for 4 months... I recommend do not buy ticket from this company.

The agent lied telling me he would have to cancel my reservation and rebook. He then canceled. When he was done it was $100 more, my return day was a day longer than I initially booked and changed airports from Newark to JFK which all means I have to pay a taxi now to get to JFK and pay for a room another night somewhere!! I will never trust or book through CheapOair again! I hate it and they suck!! Beware! Not happy.

I was told that I would not receive any charges with a change of return flight plans if the changes were made in 24 hours. When I called to make a change they said it would be an additional $199.35. That is not what I understood to be the policy!

Though I called your Customer Service with a question, I ended up having the CSR book my flight for me. He was very helpful and eager to do what he could to make sure I was satisfied. I was able to see everything on my chosen airline site quickly, so I was pleased that I was ready to go!

I had a patchwork set of reservations to try to accommodate graduation dates. I needed to try to upgrade to two queen beds which they could not accommodate. But the hotel itself could give me the two queens and I rebooked there. In calling back to cancel, CheapOair charged me $30 fee for original booking plus a $25 a night cancellation fee (for 5 nights). This is outrageous. I will never use them again.

Made a huge mistake by booking a flight on Cheapoair.com. Due to a system glitch, my flight dates got switched to alternate dates that had me returning home before the reason for my trip. Since I had not even looked at those dates, I didn't think to verify them before booking the flight. Within 10 minutes I realized the error and contacted their Customer Service department. What a joke. After about an hour of trying to make headway via the chat window, I gave up until the following day. This time I called the number listed and over the next two hours talked to 'Kelly', 'Patrick', 'Veronica', and 'Victor', was disconnected 3 times, and blatantly lied to. Victor was the last person I talked to that day and he told me I was in luck that I had 5 days to cancel the airline portion of the reservation but I still needed to pay a $50 per ticket 'convenience' fee. Convenience for what - their computer messed up and I was being asked to pay for that.

I was having trouble booking my flights online so I called your toll-free number. Your agent on the phone was so very helpful and found good deals for me. He was so courteous, patient. Best experience ever. Next time I need a flight I will use CheapOair.

CheapOair is probably the most unprofessional travel agency I have worked with. The customer service is unfathomable. Not only was I on hold for hours, but I was hung up on by multiple agents. I never once received a callback. Then I received an email almost 3 months later trying to resolve the situation. 3 MONTHS. The agency is unaware of the policies the airlines they work with uphold. I was on a three-way call with a CheapOair agent and a Copa Airline agent discussing a flight rebooking solution when CheapOair wanted me to pay a $300 fine that the airline didn't require. This agency is a total scam and I will never work with them again.

I purchased a ticket with CheapOair. As soon as I paid I realized I had one letter wrong in the name for the ticket. I called right away! I talked to representative who informed me that I had to pay $25. I was angry because I'm on CheapOair for a reason. When I became angry she put me on hold and never came back. I emailed the company how dissatisfied I was with them and was going to forget it. 24 hours after I emailed I received email telling me I needed to send a PDF file with driver's license in the PDF file and full name right away. So I did, then I received an email stating I needed to contact customer service. I contacted customer service. They asked me if I wanted to change the name, I said I think I would like to just cancel. He informed me that it would cost me $50. Then he told me I would receive my refund within 7 to 10 days. I was not happy but I accepted it. I just wanted to be done with them.

My daughter bought the ticket through CheapOair for me on Apr 22nd 2017 and swapped my first and last name. When I tried calling CheapOair, first agent said that she will have to ensure the ticket availability and then said she will charge 25 dollars. She said that airline is charging that amount. When I called back after confirming that I can not directly change at airline after 15 min. This time another agent attended and said charge is 50 dollar and the ticket price has gone up by another 100 dollars. When I asked for supervisor, I was asked to wait for very long time almost 30 min. Supervisor was polite. Still I had to pay 75 dollars extra to have the name changed. In between I was given multiple different charges. I got two different change e-mail, one is simple name change with original confirmation and then with re-ticketing confirmation. This experience seems too similar to that of another customer experience on Apr 16 2017.

When you helped me book my flight I added the assistance package because I had neck surgery and needed the wing aisle seat due to the pressure and movement ability I needed. Nothing was done! My seat was assigned to the back of the plane. I had to request For myself a wing seat aisle. Which was not available. They did put me up further in the plane but was very uncomfortable and gave me a window seat. I think I should be refunded for the assistance package since I didn't get what I paid for. Please respond so I know you got this message.

I book a CheapOair tickets for trip to LAX to Cancun Mexico and I don't like the everything is hairing. When I arrive to the airport I was charge 50$ dollar for luggage. I purchased 4 tickets and on top of that I reserve a hotel. I received the confirmation for Sunset Royal Beach Resort and when I arrived they were book and I was sent to other one which it was lower rate and poor. I will never buy nothing from CheapOair.

The absolute WORST customer service I have ever experienced. My mother has booked with these people on several occasions. Once, when she booked a very specific itinerary then received her email confirmation, we saw that the dates were wrong. When we called back to have it corrected, they wanted to charge her more money in fees and difference in flight. We had to escalate, and once it was determined that their man made a mistake, they fully refunded after all the arguing. THAT process was quick, less than a few hours and it was done.

The representative was great. I tried going to individual airlines and I wasn't able to beat the prices that are on this website. I'm very happy with my purchase. I had an idea of when I wanted to fly, but the prices kept going up so she was able to get the dates I wanted and the times for the same price I had seen a few days before on the website.

Three days ago I tried booking flight on CheapOair from Riyadh, SA to Minneapolis (MSP), MN. Even though the same Air France flights that I selected were still showing on their site, each time after selecting the flight and entering my personal information including all Credit Card details I would get message that says "Oops someone just grabbed the last seat on your selected flight." Then I try booking the next available flight at a higher price and I get the same thing.

I bought the wrong ticket. Called 5 minutes later and attempted to cancel my ticket. They told me there was a cancellation fee of $50 on a $97 ticket? I asked for a supervisor and she told me I could not talk to one. I hung up, called back and was placed on hold. Repeated this 5 times. Then I threatened to call my bank with fraud. They went from a $50 fee to a $10 fee. I asked for a confirmation and they sent me a confirmation that I was getting a $14 refund when my refund was suppose to be $87 not $14. Another email that I received does not clearly state that the full refund is even guaranteed.

There is no customer service. Only people barely fluent in English who are trained to make excuses for the lack of helping solve a problem. I booked a flight with them, they cancelled it due to weather (I have the emails) but refused to refund the fare. I had to buy another ticket to travel. Then when I tried to board the flight to return home I was told I didn't have a ticket. CheapOair made me pay for a new return flight. A trip that was supposed to cost 448 dollars wound up costing over 1300. I've had several conversations with "customer service" but had NO help getting even a partial refund.

Great service. The gentleman that helped me was very good at his job, give him a raise. He was very helpful and made sure everything was correct before hanging up. I like working with CheapOair. They always give us a good deal on flights and car rentals.

Great, professional service of your staff. Very clear with cost, changes, and seeing if further help was needed. Staff provided wait times very accurately when needed and provided needed details. Friendly and courteous. Keep up the great job, as I will continue to use CheapOair!!

I purchased 2 tickets from Maui to Bangkok from Cheapoair over the phone for $2,370.00 USD, (Booking # **). I went over the spelling of our names 3 times and the agent on the line read it back to me correctly. I went directly to my computer when I got home and printed out the itinerary and double checked the spelling on both names along with dates and times of travel. All was correct. On the date of travel, we went to the airport, had the Airline Representative print our ticket to Japan (that was where we had a layover) and boarded our plane thinking everything was fine.

Tried to cancel flight and CheapOair wanted to charge $50.00 per ticket (2) and you would get a credit of $82.00 per ticket and then the airlines would charge each a $200.00 penalty! I did not make this up! BEWARE DO NOT DO BUSINESS WITH THESE COMPANY!

I recently booked a trip with CheapOair via Spirit airlines. Spirit has recently changed their baggage policy where you now have to pay for any bag you bring on their plane. I was never notified that I had to pay extra for my bags until I checking in for my flight on the Spirit website. At that point, I was made aware that I would be paying an additional $45 for each bag, on each leg of my trip. I had 2 bags total which equated to an additional $180 total that I had to pay extra for my individual bags (or an additional $340 for both my boyfriend and I). I only spent $220 on the tickets and would have never booked a flight on Spirit if I was made aware that I had to pay extra for my bags when booking through CheapOair.

I get anxious when trying to book airfare online. I always expect to get taken advantage of. I just booked a flight for my mother with CheapOair.com. This was the 3rd or 4th time that I have booked with them. Each experience has been positive. This time, I thought I checked and double-checked the reservation, but after putting in my credit card and confirming the purchase I realized that I had my 85 year old mother laying over in Chicago overnight by accident!!! I immediately called the toll free number, was greeted by a kind gentleman who calmed me down and within 10 minutes or so, found me an alternate flight that met all my criteria. What a relief! Great service, great price. I absolutely booking with CheapOair.com.

We purchased 3 international tickets from CheapOair that were unusable. The layover time on the flights they had connected was not long enough for the airlines restrictions. In SA you have to collect your bags after the first leg, then recheck them, then go through security and RUN to your gate 30 min before BOARDING time aka 45 min before departure, because they bus you to the plane. Once that bus leaves you are out of luck.

Well what can't be said bad about CheapOair that hasn't already been said. They are unreasonable, they don't care if they screw you over, they find ways to charge you more and their customer service is some of the worst I have experienced. They are very deceptive in the way they do business with you. I bought two tickets round-trip to Phoenix and I realized there was a typo on one of the passenger's info. So I called the number for any changes that needed made on the booking information. They came up with some reason for a $50 charge for one typo made. All they needed to do was change one letter, but they said it was a $50 charge.

I am very happy with the person who helped me book my flight. Great job. Best service. I had a hard time booking by myself. The representative was very knowledgeable and patient and got me what I wanted.

My ticket was rescheduled, twice. I got wrong itinerary but when I rang customer care person he rescheduled rightly. Thanks CheapOair, hope to see same cooperation hereafter.

I was able to book my flight easily. It gave me the option to select time of day down to the minute for departure. I could select a booking created by the company, or I could select a departure from one booking and an arrival from another. Good experience, will use again!

Once I escalated my issue with one of their customer support online representatives, I received a direct call from a supervisor, Albion **, who listened to me very well and didn't leave me till my issue was completely solved. I'm really grateful to his kind concern and positive support. He is one of those professionals who can make you feel insured doing your booking through their system and glad that you're dealing with one as proficient as he is.

I will never use the service again. I was sent a confirmation email stating to check the name. It needed a correction to use my wife's maiden name, so I contacted CheapOair within 30 minutes and it was first stated with a heavy accent that it was $50. My wife didn't even understand there was a fee she was agreeing to because of the accent. When I asked about the fee less than 5 minutes later it suddenly changed to $60 dollars. Again this is all within 1 hour of ordering the flight online through the website. I've seen other review responses from CheapOair here that it's free to make changes within 4 hours; this is a false statement. Beware, the company does not honor this and you will be stuck with these fees. It's better to just avoid using this company, since they will not honor what they say they will.