CheapOair Reviews

Very professional, polite, and work hard to get me a very good deal on my tickets. I tried 2 other companies, and CheapOair tried the hardest to accommodate me. I've already recommended your service to a friend of mine. Thank you.

I finally booked and then a page came up that the booking couldn't be processed because the price of the flight had increased by $200 or so more than before. Immediately I received a call from a representative. He was very helpful and walked me through the process of booking another flight that was within the dates I wanted.

Ultimate worst company I have ever dealt with. I showed up to the airport only to find out CHEAPOAIR had cancelled my flight. After calling them they said they tried to contact me by phoning me. As an airline company I would expect them to know, when you are traveling out of the country you do not have access to phones back home. They did nothing to make the situation better and when I phoned them (4 different occasions) I had rude, unhelpful staff, who hung up on me mid conversation. I was left stranded at the Rio airport in Brazil. I had been traveling for 2.5 years before this and honestly this has been my worst experience thus far. Do not make the mistake I did. AVOID THIS WEBSITE AT ALL COSTS.

I would like to thank CheapOair for helping make reservation for Atlanta. The customer service person was very helpful and pleasant. The price for the ticket was very nice. I truly will tell all of my friends and family to use CheapOair for tickets. Thank you for helping me visit my love one.

I wish that I had written down the name of the person who was so gracious in help with making our reservation. He was very understanding and was careful to make sure that he was getting all the information correctly on the booking, he explained that the information had to match our IDs’ information at the ticket counter once we were ready to board the plane. He went on to say that it could not be changed at that point. I also explained I would need assistance to the plane because of the distance from the airport to the plane. He assured me that would not be a problem. Thank you for a very good experience, because this was my 1st time talking with Southwest Airlines.

I booked 3 tickets from CheapOair last night. They didn't send email to confirm anything before booking, just charged my credit card. I asked them to change my daughter's name when I saw the E-ticket. They missed a letter. It took me whole hour to be on the phone and paid $$ for their mistake. It is not a satisfied experience at all!!

My traveling partner made her reservation. Hung up, I called back. Ask for senior citizen price!! My ticket went up 50$ in a matter of 5 minutes versus hers. What gives??? 50$ in 5 minutes. I had no other choice but book the flight. I want to know why the cost went up so quick!! This really has put a damper on my trip. Friends name is Delphine ** and we are on the same flight. This just seems so unfair!!!! Thanks for an explanation.

They a rip off. I bought two tickets from the agent. 30 minutes later I found on their own site better dates and cheaper. So, I canceled the old tickets and bought new ones. The cancellation was only 2 hours after the purchase. They charged me $150 to cancel the 2 tickets. Basically they lied and steal your money.

Your group were very professional and did a great job getting the flight I wanted and filling everything out. I would use your company again. I only thing was the price I found on the internet with you changed when I went to reserve. Would help if that didn't happen.

I had one issue when I was ready to purchase my tickets online, and unfortunately I had to call CheapOair for help. That and trusting the person who assisted me was the biggest mistake. I told her I wanted to purchase 2 tickets round trip. She decided to purchase One ticket to go and one to come back. So I basically ended up paying $656 for each ticket when their price was $328. I even explained to her I had locked the price through FLYER for $328.

I am very happy with your services especially customer care team as I had problem with my travel and all issues has been resolved very proficiently. I would like to continue my relationship with CheapOair. Thank you all for your support and we will be in touch.

On 05/16/16, I bought a $500 flight to Spain and booked through CheapOair for the first time. Today 05/17/17, I had to cancel my flight because personal reasons. There were NO options to cancel online and you have to call their customer service. Since I was calling within a 24 hour window, I just expected that it would be a simple, free cancellation, like it is with all the other 3rd party sites like Priceline and Expedia. I come to find out that though I would get the refund for the ticket, CheapOair charges $75 FEE. The rep stated that he could "discount" the fee to $65, but cannot waive or make other changes because of the "computer system" which I feel is a false statement because if it can be reduced by $10, why can't it reduce the full amount or more.

I was satisfied with the Customer service agent and the overall experience with you guys. My only concern was for the amount of times I had to dial the number until on my third try I finally spoke to someone. This was because each time I called the automatic operator just repeated the same thing over and over with each step I followed. It became annoying.

The CheapOair agent who helped me was efficient, fast, courteous and professional. I was able to get a very reasonable fare, in spite of traveling in the high season. The process did not take long. I definitely recommend CheapOair. I recently recommend them to a friend who is planning a trip to Europe. I will add that it is very helpful to be able to book by phone and talk with a person.

Avoid this agency! They won't honor what they promised if there's a price change! Be careful that they don't offer free 24 hrs cancellation like their competitor like Expedia, Priceline etc. I booked two flight ticket through their website & then received email confirmation that my booking was successful. Then the next day they sent me email saying my booking didn't pass through since the airline increase their price several minutes after my booking so CheapOair won't honor the price I already booked!

Stevie was exceptional. He knows your products, and procedures very well. He booked cars in 3 different cities and 2 will be returned in a different city, he had to keep track of the flights and times from my bookings earlier with Bob on booking #s **. He has a very good rapport with his customers.

I was helped above and beyond with an issue with my first booking about my passport and got an even better deal. Instead of two layovers in the US it's only one now and discounts. The lady is a Christian and helped ease my mind on a lot of issues about my long flight that I am taking alone.

Very helpful this time. A few other times a great deal of trouble but Carmina in our all of 5/15/17 was excellent, very professional, courteous... Great job. Had no idea that CheapOair had a subsidiary company. I also am a customer there.

Stay away - they are shady and rely on small print to charge you hidden fees! I two airline tickets for international travel 6 months in advance. The fare was a good deal and they advertised a 24-hour cancellation no-risk and within an hour I had to cancel because the airline had a limit on the number of infants that could travel on a flight so as I was waiting for my child's passport, they required that in order to assign him onto the flight, I needed his passport copy (which was not yet ready).

CheapOAir delivered by far the worst booking experience I ever had. :( I'm professional Quality Assurance Analyst, and it takes a lot to irritate me and cause this review. There were a number of hidden fees ($59 for seat selection, $74 for canceling online booking within 30 mins, etc.) My reservation had multiple technical issues from minute one. 1) During reservation flow I got an error, however reservation was made. 2) I can't access my reservation after completing user registration during booking process. 3) Partial information perished to Turkish Airlines, so I'm not able to enter my information directly with carrier.

In order to cancel tickets I had to go through some lady in the Ukraine who told me she would call me but never did. She said that I would not have to pay a fee but I had to spend $75 per ticket for the refund. All in all different people told me different information! Very unprofessional and disorganized! I spend 2 hours on the phone just to cancel my ticket. It was a complete nightmare. Never again. I would rather book through Expedia and pay more!

On April 4 2017, I purchased online tickets for my wife and 3 children from Houston IAH to Kabul Afghanistan for my wife to attend her father’s funeral in Afghanistan who just passed away. When I received the itinerary via email I noticed that my two daughters’ name were not showing on the airline tickets. It was maybe because we were so stressed out and sad I might have forgotten to add them, so I called the customer service line and a person by the name of Kumar ** answered my call. I had two reasons to call CheapOair. Reason 1: I wanted to add my two daughters on the same flight with their mother and reason two was to change the ticket's return date from April 28 to May 25 and it was less than 24 hours from the time of purchase.

CheapOair doesn't even deserve one star. This company is below zero star. We reserved a flight (booking #**) for Florida back in Dec 2016. The representative on phone by mistake booked it on wrong month. We needed on 28th Dec and he booked on 28th January 2017!!! We realized on the day before boarding.. so called CheapOair and requested correction or cancellation. But the people at CheapOair were so disgusting (it takes forever to get some manager on duty on phone line)... They did nothing. They knew it was their representative's mistake still they didn't gave us refund.

Our tickets were changed, we were charged more, promised that new tickets would arrive in 2 hours... It's been more than 24 hours, and tickets are not here yet. :( We need our tickets for our passport appointment in the morning.

I am very content how your employee (named.. BIRUNA?!) dealt with my require of modifying my first order with Turkish Airlines, after a genuine mistake. Thanks, much to your employee and to the Company.

My booking experience was quite satisfying. Your agent Mr. ** was very polite, knowledgeable and to the point. Everything was done quickly and professionally. If all your people are like Mr. **, your company is in good shape. I would recommend CheapOair to everyone.

The clerk was very polite and efficient, although a little hard to understand. The fare obtained was very good!! The layovers are long, but if you have more time than money (like me???), this is a great option! Will definitely use again!

Was charged $75.00 for cancelling within 10 mins... Nicely hidden in small print Cheapoair. Way to screw your customers out of money by making them believe they have 24 hours to cancel and then hit them with a service charge. Great work!! Should buy you many repeat customers for life.

I was using the online booking. It took a while to go through the whole entire process especially I was booking for 5 people and then you get a pop up the flights was not available was frustrating. If they are not available, they should not be posted. What I thought saved the day is that one of your agents called me and offered to help. While it took almost an hour with him on the phone, we were finally able to book the flight I wanted and the price. I went out that evening and I had received a confirmation page. The website had switched full middle names to initial only for the 3 out of 5 passengers.

Cheated of airfare. Ugliest company I have ever dealt with. Stay Away! On Dec 27, 2016 I prepaid for a ticket from UIO to MDE with Insel Air bought thru CheapOair. After a few weeks I received an email from Insel changing my schedule from a 1-hour layover to six-hour layover. Insel asked if I wanted to keep the reservation, adding that it's Mandatory that I keep it. So I agreed to keep it. In March I received another Insel email stating that Insel was not sure that they could buy enough airplanes in time for my reservation, and asked did I wish to keep the reservation, so I asked that it be cancelled.

I used the site to book a flight from Dubrovnik to Zurich. There were only a few seats left at the best price, so I booked the flight. Somewhere along the way I thought I saw a notice that I had 24 hours to cancel the booking with no charge. Not so I found out when I tried to do so. I think the charge was $60-$75 apiece to cancel (as in says in the small print somewhere on the site). I also noticed I had been charged for "Enhanced Seat Assignment", of which I was unaware. Based upon the charge I chose not to cancel.

Be aware of their sneaky policy before you make a decision to book on their website. U.S. Department of Transportation regulations require that, as long as you've booked a non-refundable ticket 7 days ahead of your flight, you're entitled to hold your reservation and the fare and change or cancel your reservation within 24 hours of booking, without paying a cancellation fee. However, CheapOair doesn't honor that law because it's a third party. They charge an absurd fee of $75 for canceling your ticket within 24 hours. It's basically all going into their profit because the airlines don't charge them for anything for canceling the ticket. Such easy money to make for them!

Just want to say thank you for guidance to get a flight. I made a mistake by myself looking for a flight, but Adriana help me to solve my problem. I couldn't make it without her help and patience. I will recommend your flights service to anyone who needs travel.

I called 3 times to get their deal today for 105.40 and they were so rude. You can't understand them. And I asked for a supervisor and the guy came back, the same guy telling me I was using speakerphone, there was a bad connection and there wasn't. And I called again and they will be in route again so I didn't call back. Wasn't able to get anywhere and the flight was from Indianapolis in to Pensacola Florida.

Inaccurate information conveyed by agent. Yesterday I made a reservation. I discussed with the agent my need for aisle seats on all my flights and he assured me that for a fee of 14 dollars, I could get them. I agreed. He told me that I would receive an email within the next six hours of the seat assignments. I did not. So I called this morning and I was told that what he had told me was inaccurate - that seats cannot be assigned!!! I am particularly concerned because as a senior citizen with a knee problem, I need an aisle seat that allows me to stretch it out. I am deeply disappointed. I don't think I can trust your agents again. Nor CheapOair.

Thanks Kirsten and supervise to solve my issues with the booking. Appreciated. It was very important for me to change the dates. Lucky to talk with right person to get the solution very quickly. I want to mention as CheapOair live chat and support is very quick response and very helpful.

I've used CheapOair in the past for international travel, so I searched here first for an upcoming trip. I found some great rates with good travel time where I'd leave at a reasonable hour and land at one, without too long a layover. I selected my trip and went to the next screen to enter my payment information. Once that was done, I hit submit, but received an error message. It said a field was left out, but I couldn't for the life of me figure out which one as I'd filled out every blank space. I tried hitting submit again just to try, and got the same error, so it was time to call customer service.

By giving me the false commitment by the agent named Drew CheapOAir cheated with me due to which I have to pay 1060$ (USD) and also the return journey has been cancelled. With booking ID **. And as a compensation they offered me 100$ waiver in the new ticket which is a big joke made with a customer in name of service. I will never use this service again and will soon file a legal complaint against this agency.

I'm traveling in November and I had a specific flight and times to leave LAX. They were able to accommodate me after going back and forth a bit with costs that were changing in front of her but I got the right flight and times squared away by the end of the conversation. I tried getting my seats reserved but I found out later that it's best to do that with the airlines instead. Also they do not deal with TSA pre-check so the airlines was also in charge of that arrangement. Just know it's best to check with your airline after you book your flight to make sure all your accommodations are done properly.

Very ridiculous and cheap service! Please do not consider this website at all!!!

I was happy with the agent and the ability to get the same flight as my friend, though she is on the return end of her trip and I am just going. It did cost me more to get on since time is less than 2 weeks, but worth it to get what I wanted.

I'm totally happy with this website. I've used it before and will use it again. They are considerate of your needs as a customer and appear to do their best in helping you with your flight information. I feel they are trustworthy and I will give them an A plus.

I bought 4 tickets from CheapOair, 2 tickets from MCO to New York and 2 tickets from New York to Detroit. CheapOair charged me $50 a bag instead of the $40 a bag from Spirit Airline. I called them and they referred to Spirit Airline, I called Spirit and Spirit asked me to call CheapOair. They Hung up on three times dismissing on the phone. The customer service representative was very rude and hung up on me when I explained that Spirit airline charges $40 and not $50 as claimed by CheapOair.

It was difficult using the online booking. It took a while to find the right options and then to go through the whole entire process only to be told one of the flights was not available was frustrating. If they are not available they should not be posted. What saved the day is that one of your agents called me and offered to help. While it took almost an hour with her on the phone, we were finally able to book the flight with the bonus that it was a direct flight where the ones I had seen online all had layovers. While a little difficult to understand your agent was extremely helpful.

Very bad and wrong information from their agents. I called to book my flight and after the booking the guy assured me that I am entitle for my refund if I called within 24 hrs, to cancelled or make a change even if there is change in the fare. That will not affect me. Just 3 hrs later I called to change date. They are telling me to pay $189.00. Ok, can I have my refund yes but you will be charge for cancellation. That is ripoff from this guys. I am sure this money they are charging me is not going to the airline. Is just a bad experience, everybody is giving a different information. Crazy.

I was very satisfied with the help I received while trying to solve my problem. Customer service was excellent. I decided to change my leave times from ELM, NY to Jax, FL and your representative was very helpful in helping me do that. So now I am happy. Thank you.

I booked trips with this website and expected the trip is cancelled within 24 hours, as it said on the website. However, when I try to cancel within 24 hours’ time frame (1 hr with 30 minutes wait), it said I had to pay cancellation fee ($75/app). I was on the phone with them for 50 minutes and they gave me discount to 40/pp. I never felt so cheated in my entire life. The customer service on the phone said that it does not display the cancellation fee because it cannot display all information on the website. I went back and try to look for anywhere saying the fees, you actually had to click on the fonts 'Book with confidence, 24 hours cancellation', the fonts had the same color with other fonts that you had to book, which does not indicate that you had to click. Cheapoair is purposely hiding the cancellation fee information.

I booked an air ticket and website stating full refund within 24 hours. But at cancellation within 24 hours, I was charged 50$ fee for cancellation and 5$ non-fundable tax. This is a way of ripping off customer and be aware of "FULL refund" trick. Also, the price of the ticket is not fully stated until you booked (in my ticket about 10$ more for some fees/taxes).

They resolved it took them few days now we are please we couldn't see how come we have to paid $55 to add an n on the name

Placed my order on 3/6/17 and had called within month to make reservation for seats and seen that reservation booking missed last letter of my first name. A=50.00 in addition. This is a travesty, and was told it would be waived after 2 phone calls with 2 different representatives, sent DL, 2x via fax. Had no email to scan copy, they claim could not see my fax, so why not set up a email account to receive it and update reservations. This is the worse customer service. I will never refer or use them again. It has now taken 4 phone calls and they finally call back to say will still charge. I dont understand. After paying out the Butt for tickets why this industry is the way they are. This is why THEY GET SUED. DONT USE CHEAPOAIR.

Booked a flight with Jet Blue through Cheapoair. I am very pleased with the service. It is very easy to access to the website and I did appreciate the e-mail alert; otherwise, I would have missed such a great opportunity. The customer service was very courteous and professional. Thank you!

Their web page had an advertisement "cancel within 24 hours". I had to cancel due to health reason within the stated 24 hours timeline, I was charged what they called a small fee of $75 per ticket which is about 8% of the ticket price. Coincidentally I had a similar situation for another flight with Priceline which I had to cancel within 24 hours, they kept their word and did not charge me anything for canceling. Zip. Zero. These guys are misleading their customers with big penalties by hiding it in their terms, keep away, there are a lot of other honest agencies out there.

My son is graduating in June! I have been looking for flights for 2 months for our entire family. 5 plane tickets add up fast. The representative at CheapOAir was able to find us a flight that I could digest without a 12 hour layover. Thank you CheapOair! And thank you for the patient representative that held on the phone while I got approval for the cost.

I had one of the greatest customer service experiences with CheapOAir I have ever had in my entire life. I was booking a flight to a ceremony in honor of my dear departed brother, however I booked the wrong day. I was devastated and felt I would not be able to switch the flight. Eubosia was the agent. Eubosia was patient, kind, compassionate and awesome. He made sure that my flight could be changed and I would not miss the event. God Bless him. He is one of a kind. The world needs more compassionate people like Eubosia. God bless him :-)

Sales Rep Andrean was very helpful. Andrean kept finding better prices. She was very professional & courteous. I will definitely go back with CheapOair. I felt I was in good hands. The reps at CheapOair do this all day. They have the tricks of the trade.

Everything went well except the extra charge for changing the return flight to a more reasonable time. She quoted me one price and then less than a minute later charged me an extra fifty dollars because she said the price went up that quick. Other than that everyone was polite and it went well.

Well done. Riliy could understand me with my laryngitis and found a great flight that fit my parameters. The cost was acceptable. And he found I was eligible for a discount because of my age. The only thing that wasn't acceptable was the quote for the auto rental.

Unable to travel on my original travel date due to a medical emergency. Booked my new flight, didn't really save any money even though I had a credit of $331. I ended up spending an additional $317 for new flight and penalty. Next time I will just take a loss on the first ticket and buy a new one. Would have saved $100-200 that way.

The last couple of flights I have tried to book on cheapoair.com have been red-flagged and asked to call a CheapOair representative. Reservations were accomplished at the lowest price posted, but it takes about 30 min. on phone, vs 10 min. online.

It is getting harder to book flights these days. With the help of CheapOair I was able to do this with very little trouble. The agent was a great help in making the process go smoothly. I will be happy to tell others about your good service in the future. THANK YOU.

Your service in ordering was great! Although, the selections are limited to left over flights. Very long layover wait times. It is ridiculous how long. Anything over 1 hour is too much. Correct this and you will be fine. Otherwise your ordering service was flawless.

The issue I had was regarding the extra 150.00 charge to my account. I called IMMEDIATELY after I hit submit when I saw my mistake. After this time, I will no longer use this site to make a reservation. I will advise my friends as well about this situation.

I made a reservation for two people and somehow when it sent, it had only the second person's middle name on it. Needless to say, changing it was very difficult. Cost me money and made me have to change my date and basic reservation. But the company lady in India stayed on the phone with me TWO hours to get a new reservation. I have no clue how the computer deleted the second person's name (it put mine in twice with their middle name). So all I can say is be careful to check your reservation - which I thought I did. Prices have always been good here when I use them.

Please be aware that CheapOair will be charging you more than 60% of return ticket value, just for changing a date of return. To shift departure for 10 days charge is 1650$ and whole price of return ticket is 2700$. I will stay away from CheapOair in future and I will recommend everyone to do so!

I made one of the biggest mistakes of purchasing an airline ticket through these scammers. When I wanted to change the flight dates they wanted me to buy four new tickets. They would never reply to your email or provide you any written information or policies. I end up canceling four tickets with $0 refund. Lost $2200 to these cheaters. I would strongly recommend you not to buy any ticket from them otherwise you will lose your money. I am also going complain about them to BBB.

I booked flights for my wife but the tickets were issued in my name. I didn't notice this until it was too late. When I called CheapOair, they told me they could not refund the tickets but could offer a voucher for future flights on the same airline. I called back later to make arrangements for the voucher and their story had changed, telling me the airline would not authorize the voucher. I contacted the airline and they said that CheapOair, not the airline, was the only party that could offer refunds/vouchers. Apparently the "Cheap" in CheapOair is the company's stance on refunds/vouchers. This company used to provide great customer service, but has now lowered its standards to that of the major airlines. Shame on them.

I booked a flight with CheapOair, but when I got the confirmation page, the website had switched the middle names of my wife and I. When I contacted the company, they tried to charge us $50 each and wanted to give us a new reservation WITHOUT the preferred seating we had paid for. They tried to charge us an additional fee for the new reservation, but after much protest, they seemed happy just to gouge us for the preferred seating. I finally just cancelled the reservation for a fee of $150 plus $14.95 to put the money back in our account. Then they notified me that we would not receive the refund for two weeks! They are withholding $2,669.20 for two additional weeks when they took the money out five minutes before we called to cancel. Judging by similar complaints I find on this site, I can see that this company is a complete scam. The Attorney General needs to shut them down from doing business in the United States.

This is my third ticket this year I purchased for my friend Marjun so he could get back to Manila and not lose his job. As always I have found your service exceptional. I would like to thank each and everyone in your organization firm your excellent service to me for myself and my new family.

I was assisted by 1 gentleman. Can't remember his name cause it's a funny one to me??? But he has a high level of customer service. Was very professional, patient and polite. I will recommend CheapOair to anyone any day.

Excellent. The person on the phone was very helpful, competent, and well-informed. He really understood both the airline's systems and our priorities. This was a complicated arrangement both because of dates and our requirements.

Does not even deserve one star. As a Canadian consumer I was forced through to the U.S. site of this business. I booked my flight which saved approximately $25.00 from booking directly with the airline... Or so I thought, not so much! When I received my confirmation e-mail it was in U.S. dollars and at this point in time is a significant increased difference to the current value of the Canadian funds. I contacted "CheapOair" immediately (within 3 minutes of my original booking) and spoke with several individuals to explain the situation. Essentially told, "Too bad. You should have noted it was a U.S. site that you were on." It was an inexpensive flight that would have cost me $110 but now is around $180, but luckily according to CheapOair - I could -pay a $50 USD, cancellation fee; but they "will be nice" and reduce it to $25! Yay! - Like that would help.

Bought flight ticket and CheapOair changed the flight date without authorization. Called to get date corrected and was told I would have to pay extra $80. Advisor blamed me for the mistake, which is a lie, and would not help to change the date back to the date I chose. Advisor said I would have to cancel and charge me $50 for cancelling the ticket. I flew with this company once before and had some problems then but this is the last straw. I won't be flying with them again and will definitely never recommend anyone to fly with them. The assistance and cooperation I received does not warrant any rating so I would give them "0" stars but have to give them a minimum of "1" star or I cannot submit a review.

Sam was very, very efficient and informative. He did his best to get me what I needed for my trip. On top of that he saved me money. That alone is awesome in my book. Only thing I can recommend is to streamline the process not to take so long. Thank you!!

Due to some emergencies, I need to do a lot of changes on my flight. I was on the phone with CheapOair customer service for one and half hour. She was so patient with my situation and helped me fix all my flights. It was a very nice experience to book tickets on CheapOair.

I bought a ticket from CheapOair website. After they changed my flight schedule, I decided to cancel my ticket. From 20th Feb 2017, the day I cancel my ticket, they said, "Will take 1-2 months to refund your money." But today 27th April 2017 I have received an email that they processed my refund and will takes another 1 or 2 billing cycles, which means another 1-2 months. I am so pissed off because they kept my money for 4 months... I recommend do not buy ticket from this company.

The agent lied telling me he would have to cancel my reservation and rebook. He then canceled. When he was done it was $100 more, my return day was a day longer than I initially booked and changed airports from Newark to JFK which all means I have to pay a taxi now to get to JFK and pay for a room another night somewhere!! I will never trust or book through CheapOair again! I hate it and they suck!! Beware! Not happy.

I was told that I would not receive any charges with a change of return flight plans if the changes were made in 24 hours. When I called to make a change they said it would be an additional $199.35. That is not what I understood to be the policy!

Though I called your Customer Service with a question, I ended up having the CSR book my flight for me. He was very helpful and eager to do what he could to make sure I was satisfied. I was able to see everything on my chosen airline site quickly, so I was pleased that I was ready to go!

I had a patchwork set of reservations to try to accommodate graduation dates. I needed to try to upgrade to two queen beds which they could not accommodate. But the hotel itself could give me the two queens and I rebooked there. In calling back to cancel, CheapOair charged me $30 fee for original booking plus a $25 a night cancellation fee (for 5 nights). This is outrageous. I will never use them again.

Made a huge mistake by booking a flight on Cheapoair.com. Due to a system glitch, my flight dates got switched to alternate dates that had me returning home before the reason for my trip. Since I had not even looked at those dates, I didn't think to verify them before booking the flight. Within 10 minutes I realized the error and contacted their Customer Service department. What a joke. After about an hour of trying to make headway via the chat window, I gave up until the following day. This time I called the number listed and over the next two hours talked to 'Kelly', 'Patrick', 'Veronica', and 'Victor', was disconnected 3 times, and blatantly lied to. Victor was the last person I talked to that day and he told me I was in luck that I had 5 days to cancel the airline portion of the reservation but I still needed to pay a $50 per ticket 'convenience' fee. Convenience for what - their computer messed up and I was being asked to pay for that.

I was having trouble booking my flights online so I called your toll-free number. Your agent on the phone was so very helpful and found good deals for me. He was so courteous, patient. Best experience ever. Next time I need a flight I will use CheapOair.

CheapOair is probably the most unprofessional travel agency I have worked with. The customer service is unfathomable. Not only was I on hold for hours, but I was hung up on by multiple agents. I never once received a callback. Then I received an email almost 3 months later trying to resolve the situation. 3 MONTHS. The agency is unaware of the policies the airlines they work with uphold. I was on a three-way call with a CheapOair agent and a Copa Airline agent discussing a flight rebooking solution when CheapOair wanted me to pay a $300 fine that the airline didn't require. This agency is a total scam and I will never work with them again.

I purchased a ticket with CheapOair. As soon as I paid I realized I had one letter wrong in the name for the ticket. I called right away! I talked to representative who informed me that I had to pay $25. I was angry because I'm on CheapOair for a reason. When I became angry she put me on hold and never came back. I emailed the company how dissatisfied I was with them and was going to forget it. 24 hours after I emailed I received email telling me I needed to send a PDF file with driver's license in the PDF file and full name right away. So I did, then I received an email stating I needed to contact customer service. I contacted customer service. They asked me if I wanted to change the name, I said I think I would like to just cancel. He informed me that it would cost me $50. Then he told me I would receive my refund within 7 to 10 days. I was not happy but I accepted it. I just wanted to be done with them.

My daughter bought the ticket through CheapOair for me on Apr 22nd 2017 and swapped my first and last name. When I tried calling CheapOair, first agent said that she will have to ensure the ticket availability and then said she will charge 25 dollars. She said that airline is charging that amount. When I called back after confirming that I can not directly change at airline after 15 min. This time another agent attended and said charge is 50 dollar and the ticket price has gone up by another 100 dollars. When I asked for supervisor, I was asked to wait for very long time almost 30 min. Supervisor was polite. Still I had to pay 75 dollars extra to have the name changed. In between I was given multiple different charges. I got two different change e-mail, one is simple name change with original confirmation and then with re-ticketing confirmation. This experience seems too similar to that of another customer experience on Apr 16 2017.

When you helped me book my flight I added the assistance package because I had neck surgery and needed the wing aisle seat due to the pressure and movement ability I needed. Nothing was done! My seat was assigned to the back of the plane. I had to request For myself a wing seat aisle. Which was not available. They did put me up further in the plane but was very uncomfortable and gave me a window seat. I think I should be refunded for the assistance package since I didn't get what I paid for. Please respond so I know you got this message.

I book a CheapOair tickets for trip to LAX to Cancun Mexico and I don't like the everything is hairing. When I arrive to the airport I was charge 50$ dollar for luggage. I purchased 4 tickets and on top of that I reserve a hotel. I received the confirmation for Sunset Royal Beach Resort and when I arrived they were book and I was sent to other one which it was lower rate and poor. I will never buy nothing from CheapOair.

The absolute WORST customer service I have ever experienced. My mother has booked with these people on several occasions. Once, when she booked a very specific itinerary then received her email confirmation, we saw that the dates were wrong. When we called back to have it corrected, they wanted to charge her more money in fees and difference in flight. We had to escalate, and once it was determined that their man made a mistake, they fully refunded after all the arguing. THAT process was quick, less than a few hours and it was done.

The representative was great. I tried going to individual airlines and I wasn't able to beat the prices that are on this website. I'm very happy with my purchase. I had an idea of when I wanted to fly, but the prices kept going up so she was able to get the dates I wanted and the times for the same price I had seen a few days before on the website.

Three days ago I tried booking flight on CheapOair from Riyadh, SA to Minneapolis (MSP), MN. Even though the same Air France flights that I selected were still showing on their site, each time after selecting the flight and entering my personal information including all Credit Card details I would get message that says "Oops someone just grabbed the last seat on your selected flight." Then I try booking the next available flight at a higher price and I get the same thing.

I bought the wrong ticket. Called 5 minutes later and attempted to cancel my ticket. They told me there was a cancellation fee of $50 on a $97 ticket? I asked for a supervisor and she told me I could not talk to one. I hung up, called back and was placed on hold. Repeated this 5 times. Then I threatened to call my bank with fraud. They went from a $50 fee to a $10 fee. I asked for a confirmation and they sent me a confirmation that I was getting a $14 refund when my refund was suppose to be $87 not $14. Another email that I received does not clearly state that the full refund is even guaranteed.

There is no customer service. Only people barely fluent in English who are trained to make excuses for the lack of helping solve a problem. I booked a flight with them, they cancelled it due to weather (I have the emails) but refused to refund the fare. I had to buy another ticket to travel. Then when I tried to board the flight to return home I was told I didn't have a ticket. CheapOair made me pay for a new return flight. A trip that was supposed to cost 448 dollars wound up costing over 1300. I've had several conversations with "customer service" but had NO help getting even a partial refund.

Great service. The gentleman that helped me was very good at his job, give him a raise. He was very helpful and made sure everything was correct before hanging up. I like working with CheapOair. They always give us a good deal on flights and car rentals.

Great, professional service of your staff. Very clear with cost, changes, and seeing if further help was needed. Staff provided wait times very accurately when needed and provided needed details. Friendly and courteous. Keep up the great job, as I will continue to use CheapOair!!

I purchased 2 tickets from Maui to Bangkok from Cheapoair over the phone for $2,370.00 USD, (Booking # **). I went over the spelling of our names 3 times and the agent on the line read it back to me correctly. I went directly to my computer when I got home and printed out the itinerary and double checked the spelling on both names along with dates and times of travel. All was correct. On the date of travel, we went to the airport, had the Airline Representative print our ticket to Japan (that was where we had a layover) and boarded our plane thinking everything was fine.

Tried to cancel flight and CheapOair wanted to charge $50.00 per ticket (2) and you would get a credit of $82.00 per ticket and then the airlines would charge each a $200.00 penalty! I did not make this up! BEWARE DO NOT DO BUSINESS WITH THESE COMPANY!

I recently booked a trip with CheapOair via Spirit airlines. Spirit has recently changed their baggage policy where you now have to pay for any bag you bring on their plane. I was never notified that I had to pay extra for my bags until I checking in for my flight on the Spirit website. At that point, I was made aware that I would be paying an additional $45 for each bag, on each leg of my trip. I had 2 bags total which equated to an additional $180 total that I had to pay extra for my individual bags (or an additional $340 for both my boyfriend and I). I only spent $220 on the tickets and would have never booked a flight on Spirit if I was made aware that I had to pay extra for my bags when booking through CheapOair.

I get anxious when trying to book airfare online. I always expect to get taken advantage of. I just booked a flight for my mother with CheapOair.com. This was the 3rd or 4th time that I have booked with them. Each experience has been positive. This time, I thought I checked and double-checked the reservation, but after putting in my credit card and confirming the purchase I realized that I had my 85 year old mother laying over in Chicago overnight by accident!!! I immediately called the toll free number, was greeted by a kind gentleman who calmed me down and within 10 minutes or so, found me an alternate flight that met all my criteria. What a relief! Great service, great price. I absolutely booking with CheapOair.com.

We purchased 3 international tickets from CheapOair that were unusable. The layover time on the flights they had connected was not long enough for the airlines restrictions. In SA you have to collect your bags after the first leg, then recheck them, then go through security and RUN to your gate 30 min before BOARDING time aka 45 min before departure, because they bus you to the plane. Once that bus leaves you are out of luck.

Well what can't be said bad about CheapOair that hasn't already been said. They are unreasonable, they don't care if they screw you over, they find ways to charge you more and their customer service is some of the worst I have experienced. They are very deceptive in the way they do business with you. I bought two tickets round-trip to Phoenix and I realized there was a typo on one of the passenger's info. So I called the number for any changes that needed made on the booking information. They came up with some reason for a $50 charge for one typo made. All they needed to do was change one letter, but they said it was a $50 charge.

I am very happy with the person who helped me book my flight. Great job. Best service. I had a hard time booking by myself. The representative was very knowledgeable and patient and got me what I wanted.

My ticket was rescheduled, twice. I got wrong itinerary but when I rang customer care person he rescheduled rightly. Thanks CheapOair, hope to see same cooperation hereafter.

I was able to book my flight easily. It gave me the option to select time of day down to the minute for departure. I could select a booking created by the company, or I could select a departure from one booking and an arrival from another. Good experience, will use again!

Once I escalated my issue with one of their customer support online representatives, I received a direct call from a supervisor, Albion **, who listened to me very well and didn't leave me till my issue was completely solved. I'm really grateful to his kind concern and positive support. He is one of those professionals who can make you feel insured doing your booking through their system and glad that you're dealing with one as proficient as he is.

I will never use the service again. I was sent a confirmation email stating to check the name. It needed a correction to use my wife's maiden name, so I contacted CheapOair within 30 minutes and it was first stated with a heavy accent that it was $50. My wife didn't even understand there was a fee she was agreeing to because of the accent. When I asked about the fee less than 5 minutes later it suddenly changed to $60 dollars. Again this is all within 1 hour of ordering the flight online through the website. I've seen other review responses from CheapOair here that it's free to make changes within 4 hours; this is a false statement. Beware, the company does not honor this and you will be stuck with these fees. It's better to just avoid using this company, since they will not honor what they say they will.

This is the second time of booking a round trip flight from Knoxville Tennessee to Manila Philippines. And the first flight was perfect, except for delay at Chicago on my return flight due to weather. So, that had nothing to do with CheapOair. This time I had a hard time finding the right dates and times online, and I tried to book an acceptable flight, but someone beat me to it. And even without request an agent from CheapOair called me back, and we spent a long time on the phone, until he could find what I was looking for regarding times and price. He was great! And I appreciate that so much. Thanks to him, and to CheapOair for making it possible for me to go to see my fiancee again in the Philippines!

Purchased 4 round trip tickets with travel insurance due to a sick family member on 10/12/2016. She died on 10/25/2016. Called, CheapOair said, "Yes you are covered." Submitted all documents, was told I did buy the travel insurance till 10/30/2016. This is a incredible lie and scam on the part of CheapOair. How do you purchase tickets and give insurance a month later. Total scam. CheapOair has given multiple documents all with different dates and money amounts. I have the CheapOair receipt from 10/12/2016 the day we booked with all items listed. Company is a scam.

I purchased a ticket today April 14, 2017. This is a ticket that I had been trying to purchase for days as I was trying to find an affordable price. This company offered a one way ticket for a little bit under $300. I was excited when I saw this price because it was pretty decent and I was tired of searching. I began to criticize the information provided, I also asked persons in my household to help me double check, after purchasing the ticket, it showed I would get home the next day as there was a layover. I must say in the advertisement this information was not mentioned at all. The time period for the flight was, matched to the usual time. I called this company to cancel and this guy told me I had to pay can $50.00.

So far have been very pleased. Have used your site many times in the past. Prices are very good. I believe we used it earlier this year to go to India. Agents are courteous and helpful. I will use your site again in the future. You were recommended to me by my son. Keep up the good work.

I booked a flight this morning from LAX to Cabo San Lucas. The page said I could cancel within 24 hours. Out of curiosity, I checked American Airlines and found the same return flight and a similar (nonstop) flight outgoing for about $40 less. I immediately called CheapOair to cancel 20 minutes after booking and was told the cancellation was not free and would cost me $50 more than I would be saving. I did not cancel but will not be using CheapOair again for two reasons: they aren't cheap and the information on their web page is misleading.

I booked 2 tickets from CheapOair online, then I called and extended the dates and got charged $400 more for both (which was fine). Something came up with work and I called to cancel my whole trip. I spoke to someone on the phone. She told me they will charge $500 (CheapOair fees) for both tickets and additionally another $400 airline charges. I was OK with what they were willing take off my ticket because unfortunately my plans changed. I got an email of how much I was getting back and I was like ok.

Your agents did well in doing all they could to rebook my flight! I was happy with their help. I was very unhappy with the extra cost the airline charged due a reschedule in addition to the extra cost of the flight, which I was already aware of. Overall it was a good experience as far as CheapOair was concerned.

Agent did a good job explaining my options and I ended up getting the flights I wanted at a price I thought was fair. The booking was complicated because I wanted to join a companion on the return flight to home base. The agent not only got me on the flight but I got a seat next to my partner. She was thrilled.

Last June I booked a flight to Tokyo, there were so many schedule changes that I lost my contact in Japan. I called CheapOair, was told to go to website and cancel my flight, so I did. They also told me reimbursement would be up to Delta. I called Delta, they told me I could get my money back. After almost one year of calling CheapOair and countless hours on hold, Supervisor Zam told me the flight was never cancelled, I was just a no show, and that the ticket was never refundable.

All CheapOair customers should take note that Cheapoair has recently changed their flight cancellation policy. As of February 2017 any cancellations made within 24 hours of purchasing a ticket will be charged $50 Domestic and $75 for International. Prior to this Cheapoair did not charge such a fee. I'm fairly certain that no other online travel agency charges such fees. Unfortunately I had to learn the hard way and needless to say will not be using their services again. Hopefully others will not get burned as I did.

First if I could rate it a zero I would but it requires at least one star. Second let me tell you how they treated my mom this morning. She booked her flight back in February, even called to confirm when her email confirmation said only half was paid for. She was charged the full amount over the phone that day and was led to believe that she had taken care of her round trip flight. This weekend she got to her destination and then yesterday as myself and others are trying to check her in for her flight it keeps saying she needed to discuss this with someone at the airline. She arrives at the airport this morning only to have American Airlines say she isn't on their list. No record of her on the flight.

I recently bought 3 identical itineraries on Philippine Airlines. I separated them because the airline website would not allow me to book 9 tickets at one time. When booking the 3rd itinerary, Philippine Airlines online would not offer the same flight as the first two, so I went online to look for travel agencies who might offer the same flight. CheapOair offered the proper flight on that airline but charged me $100.00 more for the same flight (with showing a "discount"). When I had to change the flight, the Philippine Airlines charged a $112.00 fee for the change of each of the first 2 itineraries. CheapOair charged $365.00--almost as much as the original ticket. "Cheapo" is a correct name only because of business practice.

I looked to get a good fare from San Diego to Austin for next month. When I signed up for a discounted one and finished with my credit card, it suddenly came up with the fare is no longer available and would I accept a fare for over 100.00 more? I said no. I immediately received a call from an outsourced person from CheapOair who tried to get me to accept the higher fare. I told her no and that it was amazing that "suddenly" this fare was only available at a higher price. She and her manager tried to convince me there were no other services that could offer the previous fare which was now full. I went back online and immediately found the fare at the same discounted price with another travel service.

I went online to book a flight from Pensacola FL to Reno NV on May 4. After putting everything in and paying I saw that I was booked out of Ft. Walden, so I had to call and pay 31.00 more to fly out of Pensacola. We got it fixed but now I have been charged 215.80 twice.

CheapOair SUCKS. Stay away from this mob! I booked on CheapOair twice - and the same thing happened both times! I booked for one date and THEY booked me on a different date - after I had paid! At first I thought I had made a mistake... but I book hundreds of flights annually and when it happened the 2nd time, then I KNEW I hadn't made a mistake! And when you try to change it, they want to charge you large fees. Outrageous! Despicable! Immoral! Unethical!

I book a ticket. After 2 hours I have to change the dates... I call them, at the same time my online banking was on, I can see my account activity. Representative ask me, "Are you agree to pay 21 dollars to make change." I didn't even say yes, she charge me 21 dollars plus 6 dollar which she didn't tell me about it.. "This is robbery," I told to this representative. She apologized and she told me she reduce 50 usd, penalty I have to pay. She transfer me to cancellation team. I have been waiting over 45 minutes and I'm still waiting and writing this... Terrible service. I bought tickets before from this site. I will never ever, and I will tell all my friends to not use this CheapOair. Representative English was terrible.

CheapOair expensive and worst service, reason is CheapOair charged me twice. To cancel ticket within 24 hours, CheapOair suppose to not charge me, it's free. While booking they showed it's free. But later they charged me 75 bucks. To change my name in 24 hours, it's suppose to be free. But they charged me 50 bucks.

Cheapoair called me this morning and made a refund for the excess charged, much appreciated.

I had flights booked but then website wouldn't allow it. Rep called me back to fix it. I ended up changing my weekend--which actually didn't work because it was chemotherapy time. Another phone call got me switched back to my original booking weekend! Thank you so much. However, I still have not received my itinerary.

Yes I would recommend. Never heard of CheepOair. But so glad I did. The customer representative was most helpful and patient with me. She reviewed everything with me thoroughly. Thank you for my very first time flying. I will use you guys again in the future.

Booked flights to Tenerife in August, when paying the bill on the phone they took payment in 3 transactions. I look on my statement and it didn't correspond with what I'd paid so be very careful when using this company. "Thank you for contacting Cheapoair regarding charges. This is in reference to your booking number **. Total amount quoted on the reservation was £479.65 and total amount charged on your statement was £539.53 so there is an overcharge for £59.88 which we have requested our supervisor to raise the request for refund, Once upon approval the refund may take 4-6 weeks to get processed for refund." How can it take 4-6 weeks to for a refund?? Jokers!

I lost my dad this past year. Which changed my life with my mother (85) moving in. We made plans to go and see her Florida friends maybe for the last time March 14-21 (biggest storm since '93). I wrote our reservations off my laptop screen right after I made them. Looked at them again - got a call and never went back to confirm. The last part of our flight plan was incorrect. With the storm coming United alerted customers they were canceling flights the Friday before. CheapOair charged me $450 for a flight that was cancelled twice.

I booked a ticket and my payment processed. I called immediately and made a change to my reservation which cost me another $25 which I was okay with. The next morning I received a notice from my bank that another full ticket price payment was taken out of my account. I called the customer service phone number and the rep told me it would be 3-5 days before I would get my money back. I will never use this service again.

I called to cancel a flight that I book an hour ago, thinking CheapOair would honor the customary 24 hour cancellation policy that airlines flying from the US grant customers. Instead, I was put on hold for nearly an hour, got nowhere with 2 reps and they still tried to tack on a $75 fee. I have never experienced this level of consumer unfriendliness with any of the online booking agencies.

This was my first time booking a flight with CheapOair, and I can tell it will not be my last. I am 83 years old and I incorrectly selected a flight that had a 7 hour layover. I did not realize it until the next day. I asked my daughter to help me correct my error. We got on the phone and spoke to an agent by the name of Aaron. What a nice professional and understanding individual. Helped me find a non-stop (because at my age it is hard to change planes). No hassles and no large fees, just very caring and promptly. Great customer service! Thank you!

I was given the best deal, for the time I was leaving and returning from vacation. The representative explain all the information. The only thing I didn't like, if the price was to drop would the company refund me? Other than that everything was okay.

I've been with CheapOair for 9 years now and the service has always been great. They are friendly and always help me find the best deals. I highly recommend them to all my family and friends without hesitation. Whenever we have had issues with anything they were there to help fix the problem. They have made a loyal customer for life.

Fabulous service! Fast, polite, attentive, and most importantly a great bargain, allowing us to see our family more often. Exceeded our expectations on all fronts. Wonderful to find a real bargain in a world that seems hell-bent on gouging the consumer every chance it gets.

Pleasant experience. I was satisfied with the performance of the executive who interacted with me to be very... I found booking very easy and I was happy that we got a very good deal and I intend using their services for my future booking also. Thanks.

The rep I spoke to answered all my questions and took as much time as I needed. He was also very knowledgeable about the airline I was traveling on. Polite and helpful. I would feel comfortable calling again too. I will definitely use them when we travel again. We are spreading the word to our friends.

After I wrote my iniital review about Cheapo Air they did promptly contact me and did verbally resovle my issue on 4-13 but I with held my follow-up reply until I saw the funds posted back to my account which occured on 4-19.

When you select dates you wish to travel, those are the dates that should appear first, you should not have to weed through alternate dates to find your dates of travel, which I never even bothered with because it kept showing alternate dates down my throat. Look at the attached photo, the first several are all the wrong dates!

Booked online for my aunt and uncle then had to cancel a couple weeks later due to personal matters. They gave me a credit of $4**.** after their $100 or so fee was taken. Could only call and use credit with 1 airline and needed to be over the phone. After everything was said and done the tickets from Minnesota to Orlando was about $950.00 including the $4**.** in credit they gave me from the previous booking. Please tell me how that even works? I could've chosen to not use them but I just wanted to get rid of their credit since I will not be using them ever again. I fly all over the country a ton of times throughout the year and will never use the crooks again.

I would like to thank you CheapOair for having so much passions, not only once but three times helping me with the booking my flight to Italy. I all the time use CheapOair. CheapOair help me booking a trip to Thailand a little over a ago and also help me booking my hotel as well.

I was charged almost $90.00 to add a day to our departure. I do not understand why, since when I was looking online and included the extra day myself, the price did not change. I feel as if I was cheated almost $90 for a customer serv person to change a date for me, especially since I have just booked my flight minutes before. Not happy at all about the extra fee...

I made a reservation. The next day I got a confirmation stating that it was a flexible reservation and the dates were changed. This is not correct and I took a photo of my reservation on my iPad to prove it. I canceled it because the new dates didn't work, and it cost over $200 to go back to the original dates I had booked. I canceled within 24 hours but was charged a fee. My photo shows the statement, worry free booking. Cancel the booking within 24 hours with no fee. Online chat can't handle any cancelation problems and I called two different numbers and was told that the site has no such policy. It is clearly written on top right corner of reservation.

I booked a flight on line from Timmins to Toronto. When I got to the end of the booking a screen popped up asking if I wanted to change my booking or if I wanted to apply for flexible booking. I wanted neither option but was forced to select one or the other to complete my transaction. I selected the flexible option and the website booked me for Tuesday instead of the Monday flight I wanted so I phoned the "help" desk which was absolutely no help. They put me on hold, transferred me from agent to agent and then charged me a surcharge to change my flight from Tuesday back to my original choice of Monday. The agent was rude so I asked to speak with a manager. I was again put on hold and the manager was not only rude but after a long time on hold hung up on me. I will NEVER use this business again.

We booked a flight with Spirit for Departure and Return with Frontier. Den-Chicago, Chicago-Den April 6-8. We were charged the fee for the tickets with CheapOair and additionally with Spirit Airlines. Very frustrating!! Refund is being taken care of from Spirit Airlines.

It is the most horrible online experience for booking flight tickets I ever had. I tried to pay few times a ticket, either it was already sold, or the price has changed in like 2 sec. When I finally booked it I received the mail my booking was canceled because I didn't give my credit card details, which is not true. Then I did it again, just to see whose mistake it was, then I contacted the help support and he quitted the chat where I asked CHRISTOPHER about my problem. And I still don't know what about my booking, because of course, they didn't send any confirmation at all. MY ADVICE IS TO AVOID CHEAPOAIR, I wouldn't advise it to anybody.

Yesterday I booked a flight (my usual route is BWI to TLV) and paid $1470.00 and this morning I called again after I found a better flight from BWI to TLV round trip on 4/14-4/25, 2017 (same dates) for $1260.00, and asked to change my flight and get a refund for the difference. At first they didn't find my flight and wanted to charge me $150.00 for cancellation but later they found the flight that I am referring to and they will refund me the difference which is $200.00. So I am happy and satisfied again with CheapOair.com services. Thank you. I will continue to work with you and will recommend you. By the way I have another flight waiting for me in June 2017 that I booked with CheapOair.com.

Very good customer service. Price are affordable. Need to let people know under the agreement of the ticket that you can do free changes within 24 hours of tickets being purchase. That note is not in your agreement. All other airlines does that.

I booked a roundtrip flight to China but was not able to return to the US until I bought an additional one-way ticket back to the states. CheapOair so far has refused to refund the extra cost for the one-way ticket saying it is up to Delta (the primary airline used for the trip). If Delta is responsible, then CheapOair should take that up with Delta. I did nothing wrong so why do I have to pay? CheapOair went so far as to say it was my responsibility because I accepted a booking with Delta. I just don't understand this way of dealing with a customer.

The representative was polite, thorough and informative. The original trip to Lanzarote Spain had a very long layover and the rep had us extend our stay for 2 days in order to have a minimum layover. We would not have figured this out on our own.

I had an excellent experience purchasing my airfare ticket because the agent that helped me was not only professional but caring enough to ask me about my seating preference. That made my day because I normally don't get asked that question & end up getting an aisle or middle seat as a result. I know that this will be a memorable business trip for me. Thank you.

Have used your service before with satisfaction. This time was given wrong info regarding seats and had to cancel booking and pay a cancellation fee, given wrong info at time of booking and unable to resolve issues with agents. Very disappointing. Not sure I will use your service again.

When the website was unable to help me with booking a difficult trip for my wife and daughter I called customer service. The lady who assisted me took pains to understand my problem and worked quickly to resolve the issue. She was very courteous, professional, and left me all smiles and thankful I chose 'CheapOair' yet again.

CheapOair has great prices and seems good to use, but when we went to book, 2x the booking was "no longer available". The third time, we received booking confirmation. 4 days later, the booking was cancelled without explanation. Only message was that payment would be refunded in 7-14 business days. Unless you want to take the risk of spending money that may not get your tickets and will not be available for 2-3 weeks, I don't recommend using them. Too risky.

I booked a LIAT flight through CheapOair because LIAT's booking site as usual was refusing to conclude my attempted booking with them. So I logged on to CheapOair and the transaction was completed in minutes. On the return leg I decided I wanted to fly a day earlier so got in touch with LIAT who told me as I booked through CheapOair they could not deal directly with me and I would have to make the changes through CheapOair. So I sent CheapOair three emails telling them what I wanted to do, they never to this day responded to me. So I booked directly with LIAT paying for a new ticket and losing my return section of my original ticket because CheapOair simply will not communicate. I will never use CheapOair again because I now believe they are unreliable when you have a problem. What would happen if you had a long-haul flight and required online help, I dare not even think about.

The first issue I had with them was I was forced to re-book the day of my flight, an additional $195 fee, because online booking allowed a connecting flight that didn't leave sufficient baggage transfer time. I lodged a complaint with CheapOair and they did approve a refund, however it was discovered months later after many followups that the refund was inadvertently issued to another person/card. They're refusing to correct their mistake. I hope one day someone issues me a refund by mistake and never comes after it.

A ticket was booked for my mom, unfortunately her last name was misspelled. I called CheapOair to fix the name but they said because she several connecting flights, it would not be possible to fix her name correction. The supervisor I spoke to the first time whose name was Davis I believe told me that if they would not allow her to take the flight I can call back to get my refund. So I ended up calling back, got transferred around 3 times, I was stuck on hold for more than an hour and spoke to another supervisor whose name is Jaden. He said that he needs to contact another department and that he'll call me back within 24 hours. I have not received a call back yet. I called again but the representative told me Jaden was not in.

When I booked I saw the layout of the plane, it clearly had first class starting at seat 1-A and moved to coach after a few rows. I chose seat 1-A and paid the extra fee. A week before my flight I got on American Airlines to check that everything booked correctly, and found that my seat assignment is 8-A, and the layout of the plane shows there is no First Class section that the plane starts with row 8. I called CheapOair and they told me that I had selected seat 8-A and that is what I got. I insisted that I saw a First Class section on the website, and the representative says there is no First Class on this flight, so I must be wrong.

Booked a flight from LAX to Dubai to Pakistan, return trip for Feb. 7th, returning 11th March -- total round-trip fare approximately under $1100 -- with Emirates Airlines flying from LAX to Dubai and then Fly Dubai to Pakistan and same on the return. On my return journey, I wanted to stop in Dubai for a couple of days, so I called CheapOair around 1st of March and asked if I could do that for a nominal fee. Their response was, "It would cost around $960 to make the change."

The call with the Agent was great and he was helpful, but the problem with the website. You go to purchase the Ticket. It deny your request then you receive a phone call. They offer a higher price and they say the Airline didn't update their websites. I am pretty sure this is against the Law. To put a price that's not real and then call customers. It looks shady and will make sure to post this on the Social media.

This is the second time I got pissed off by CheapOair. Few years ago, I wanted to change the date of my ticket, but I have to pay more than the price of my original ticket to do that so I refused. By the time I arrived airport, I found out my ticket was canceled. I swallowed my anger and didn't complain anything. This time, I purchased a ticket online, they called me immediately said the price has changed, it is still 1000+ online, and they told me no they don't have that anymore, only 2000+. So I had to change to another date, which was still higher price than they post online, I bought it anyway. After I made the purchase, I realized that I used the legal name in America, and I should've use the name on my passport. At first they told me I have to pay extra 50 dollars to make the change, I didn't want to do that since they've already charged so much more from me.

CheapOair has great deals and great customer service. There was no wait time when I called customer service on the phone. They were even able to offer me competitive pricing. They are also a trustworthy site. I would recommend booking any trip with them.

This is my fifth time using CheapOair, unfortunately, this is my last one. When I was trying to book my flight online after I put all my info, it says "do you accept a lower price? Or go back to search for more flights." I accepted and then... nothing. Immediately when I am trying to call a CheapOair agent, they call back because now they have all my info. The agents that call me said that they are trying to help me to find a cheaper ticket but they never give me the price I saw available in the CheapOair site. I will never use or recommend this site, they advertise ticket prices that are not available.

I changed a flight reservation with 5 minutes of making the reservation. When I called to make a correction they said there would be no fees and I received an email stating there were no cancellation fees. What they did was charge me an additional fee. I then called back and cancelled the entire booking given their behavior and they said they would not cancel the flight unless I agreed to pay a cancellation fee. These people are crooks and very deceptive. DO NOT USE THIS COMPANY. YOU can get the exact same pricing without the deceptive practices by using Expedia or others who have a clear no fee 24 hour cancellation policy.

I was taking a connecting flight from SFO to LA to Chengdu. Because of the bad weather in SF, my flight was delayed for more than 2 hours and missed my flight to Chengdu. I asked for a refund; Cheapoair supposedly approved but until now, three months after the trip, no refund was received. The insurance (Trip Mate) I bought when I booked the ticket was likewise USELESS. I had to wait for a long time to talk to a representative every time that I ask for an update, only to be told in the end that the expenses incurred (that is, the new tickets I have to buy because I missed the flight in LA) are not covered by the insurance. It also does not follow their 15-day policy. So, no more.

We were planning to book tickets for vacation and from 3 days I was tracking the prices. I finally decided upon a ticket and called the customer service. Customer service representative mentioned prices are not correct on the website. So, planned on booking my ticket online and got the following message saying the price of the ticket is 600 dollars more than what I selected. This means CheapOair.com is only displaying wrong cheap prices and fooling people and later giving an actual price which is worse than other sites. Customer service agent also mentioned they do not get updated for a while. I totally lost the deals from other websites and ruined my trip.

We booked air/hotel/car package and a family emergency came up just a few hours later requiring a change in our travel dates. While I seemed to spend a lot of time on hold, staff was very courteous and helpful and managed a change in plans without piling on additional fees.

We asked for a wheelchair, no salt meal, and window seat and none of this was put on the booking info. Called back to have this corrected and was told it was taken care of. Called back 3 days later and was told this was not taken care of. Please make sure there is a wheelchair for the flight, no salt meal, and window seat is confirmed and call me back. Thank you.

I have tried to book online with CheapOair however transaction was declined due to my bank restriction. Few days after I was called from CheapOair and informed me they wanted to verify my identity, and connected me with my bank. However, I told them I don't need the declined booking as I had done some other arrangement. Nonetheless, I was charged for the declined booking. I wondered how. I contacted CheapOair booking department, and cancelled with apology but I lost $75 during transaction due to exchange rate as my account was in Kenya shillings and the ticket price was in USD. Lost for nothing!

I travel a few times a year and every time I use CheapOair, they are very professional, and always get me the best price available. I recommend using them every chance you get. Great service, price, and very helpful every time I call no matter where I go!

After finding the flight deal on Kayak, I had to go through CheapOair to book the actual tickets. I had used the service in January and had had to validate my credit card information with the bank to prevent fraud. It was apparently a one time thing. So I went ahead and booked the tickets only to receive an email telling me that they couldn't reach me at my phone number and that I needed to call the company to validate credit card information for my security. I'm currently in Vietnam on holidays and don't have access to my usual phone number. I sent a few emails explaining the situation but kept getting an email stating I HAD to call.

Cheapoair contacted me by phone o days ago and I am very pleased to say that they have indicated that they will refund the $200 cancellation fees. I am very happy that they took the time to follow up and go out of their way to resolve complaints and issues. And now I wait and see if I do get the refund

I was having trouble booking online as I could not seem to pick my seat. I called the toll free number and the agent was very nice. He did all the booking and even got me a better price. He book the seats and that was cheaper to do than online, but alas, I received a notice and credit for the seats since the airport requires a different check in. Too bad about that, but I will use customer service in the future to book my flights, much easier and always better to talk to a person.

The representative was very helpful finding me some reasonable flight to New York. She took her time to go over the information to make sure there were no mistakes. I will recommend CheapOair to my friends any time. When she didn't understand me she ask for me to repeat it once again. She was able to give me an extra .40 cents discount on my bill.

I was thinking that it will take time and complicated to reschedule my flight itinerary but once able to contact the customer service, it was done fast and easy. Customer service is excellent, very courteous in assisting me to reschedule my flight. Thank you.

Since we didn't find it possible to confirm on our Car rentals with Dollar in YYZ, we called your agent and she did it for us, and resent us the needed confirmations. The experience dealing with your agents is always good and this time was the same.

When flights were booked, I thought it took care of seating. Called back months later just to check on the flights and was told about seat assignment. After hearing what he had to say, I bought seat #s. Called back that same day and the rep said "no, but you may not be seated together". That was fine just as long as we got there at the same time... we can talk later. But I couldn't get a refund. Yes, I was upset because I couldn't get my money back.

Two agents assisted me with this reservations. Both agents were extremely polite, helpful and a pleasure to deal with. Their English was very good so understanding each other was no problem. I've always had good experiences with CheapOair and will continue using them when I need a flight.

I bought a ticket for 3 adult and a baby to Costa Rica. The price of the ticket was included the tax and fee. When I get the credit card bill I was surprised to see that they charge me tax and fee on top of the ticket prices. When I called they say WHY I didn't say anything when I bought the tickets. They asked if I want to cancel. When I say yes they told me that I have to still pay the airline fee so I am losing if I cancel or not. So if you buy tickets from CheapOair, be careful of hidden prices that you not ready for.

The person that help me secure a plane reservation for my wife and me was very professional and most importantly saved me at least $100 on the plane reservation I was going to make on the internet by myself. They were a big help on a complicated reservation. Thank you CheapOair.

I purchased my ticket on Feb 28th 2017, but I didn't get the traveler insurance. So I called the next day and asked if I could purchase it at a later date and was told yes but make sure I purchased it at least 10 days before my travel date of May 2nd 2017. I called back today twice to purchase the insurance and was told by one of the reps that insurance wasn't available for my route, and then told by the second rep that I had to purchase it within 14 working days of my ticket purchase. So now I have been told 3 different things by 3 different people and I still don't have travel insurance. Not to mention I was referred to CheapOair by my friend. I am a very dissatisfied customer right now.

The assistant was very helpful and explained everything and did exactly as I requested. The only problem is that you have too many people that do not speak clear and concise English and it makes it difficult to understand and unsure whether you are getting what was requested.

I sent email them regarding amount concern they get back to me. When I sent email to them regarding cancellation no one get back to me. I have done 4 times email to them. I tried to get NZ contact number. When I got it and call them they said "We can't help you out through email" even they don't response the email because they got too many emails. Very bad service.

Charges were added to the tickets equal to approximately 30% of the actual ticket cost for processing fees by CheapOAir, without disclosing that these fees were a part of the total costs. These charges did not become apparent until an email from the airlines disclosed what the ACTUAL airfare charges were! NEVER USE THIS COMPANY!!! No reputable Travel Agency charges for their services.

Was sold ticket on overbooked flight. Was seated on plane then taken off, put on later flight which caused my pickup to wait four extra hours then drove in the dark. I was in a wheelchair, brought to wrong gate and I pushed chair to correct gate and made my original flight in plenty of time (5410) gate 23. I sat on plane buckled up and agent told me I needed to get off plane. My ticket was paid for and I did nothing wrong. Then I was brought to another plane on a floor with no bathroom or access to food. The aid who brought me to new flight was told to go to gate 30 & no one there then was brought to customer service where I was told I should of received promised check at gate 23. They sent me back to gate 30, but first got food, then went to gate 30, received check then back down to ground floor where no bathrooms and was wheeled put to bus to get off and taken up ramp of second plane.

I had a previous ticket to South Carolina. I changed it in to go to Arizona. The ticket was twice cheaper than going to South Carolina. The Agent was really great! He put me in for first class business seats instead of going Economy. That was really smart of his quick thinking. I also got a car rental through CheapOair. I got a good deal.

Special care was given by your agent. I had wrongly purchased a 1-way ticket to a funeral. He fixed my mistake and found the best price possible for round trip so I could be with family during our loss. Highly recommend.

I was promised that I will get the seats assigned and seat no. emailed to me, within 5 hours of booking. When I did not received email I called. I was disconnected 4 times. Fifth time the customer service ass. said that he can not find the plane's seating plan and cannot help me. I was forced to ask him for refund of the fees that I had paid for travel assistance plan for 3 tickets.

I change to a different date for travel, Hansie was helpful but book us to a flight that cost us over $1500 per ticket, because I could not see the total charge. I spoke to Dwight, the supervisor, he help to change to the flight that we wanted, which is through Alaska air to Tacoma and connect to Eva air to Taipei. The ticket price is 1174.46 per person with taxes included. This ticket need to be reviewed, because the taxes are double charged. As far as the help, they DID wonderful job in helping us get to the flight that we wanted. Thank you.

We have booked a trip to Dublin from Manchester for 12. We both booked at the same time as we could only do 6 at once through separate payment methods. I managed to check the first 6 in through Ryanair no problem but when I tried to check the second group of 6 through CheapOair and I could only check us in for the return journey. Contacted Ryanair and no sight of us whatsoever as it hadn't been done by CheapOair. I have had no email, phone call or anything to alert me that this hadn't been booked. The only information I have had is the confirmation when I initially booked it in good time in November which included both ways.

I was suppose to go to the Philippines yesterday, but I never received my tickets. When I called I got someone I had a hard time understanding and I think the same went for him. But for I could understand they was suppose to send the tickets to me 3 times but on my aol account which I use. I check it everyday and I also check my spam folder just in case there is something in there that doesn't belong. I don't know how you could even verify this but all I know I'm still at home and out of a tidy sum of money and no vacation either. I still want to go but I don't know when I would be able to now. At this moment I'm not very happy with them. To me they just ripped me off and I'm afraid I'm going to lose my money on this.

I booked two flights in succession through CheapOair and I was under the impression the first one was cancelled. They claim on their website if you cancel within four hours there is no cancellation fee. I called within four hours and due to a misunderstanding and unbeknownst to me it was not cancelled. I then had to cancel the second flight due to change of plans and knowing there would be a fee (it was a whooping $400). After two weeks the first flight I booked had still not been refunded like they said it would be (within 7-14 days). I contacted them and found out it had not been cancelled. That is $800 out of my pocket for a flight I never took. They never refunded all of my money like they said they would if you cancel "within four hours."

I booked 2 Air Asia tickets with Cheapoair early January 2017, upon arrival at the airport check in counter I was advised that the airline had not been paid by Cheapoair and subsequently my tickets were not available leaving me no option other than to book and REPAY at the check in gate. Despite many emails back and forth to Cheapoair and their assurance that they were following my issue up with the airline I am as of today (4 Months later) still awaiting the refund of my original payment due to the non supply by Cheapoair. PARTICULARLY bad business practice.

I purchased tickets for my kids and I and my total came out to $1,132.20. I looked on my bank account statement and I was charged two times for my flights. When I called to ask why there was two charges the representative was so rude. He acted like it was my fault. He said, "The damage was done and that's life". I asked when I would be refunded and he said 7-14 days but I do not have the luxury of waiting that long because I have other bills and items I need to pay. I have the call recorded and would like to share with CheapOair's supervisor or manager.

Return flights have been cancelled by airline. Agents working to get me back in late July. I may also be interested in a change with flight from Reykjavik to Stuttgart, a three day layover, and the Stuttgart to Lisbon to Boston to Daytona Beach.

Poor customer service!!! I was on hold for over 1hr for making changes to my reservations. This is the most painful experience with no solution to my problems. I will never recommend this company to anyone not even my enemy.

Those people show you flights that are canceled as perfectly normal. Then when the customer misleadingly buys a ticket, they refuse to do a refund without any penalty. So essentially, they make their CUSTOMERS PAY FOR THEIR MISTAKES. What a bunch of crooked thieves! I was booking 2 separate flights. I looked in CheapOair's system and found: Flight 1: Calgary to London Gatwick. Departing on May 8th and arriving in London Gatwick at 10:35 am on May 9th. Flight 2: London Luton to Sofia, Bulgaria. Departing London at 8:20 pm (evening) and arriving in Sofia at 1:05 am on May 10.

Booking to Cancun roundtrip - I'm 99% pleased with my experience... I always, to date, use this company. My only problem is they declined to offer me the discounts via promo code or credit card via the points collected which gave me an additional 15 dollars off. Other than that I love this co.

I have booked a flight with a protection plan. I needed to cancel the flight ticket which they cancelled for me but they never refunded the money and every time I speak to someone they say they will call back and they never did. I have called the customer service several times and no help. It's been over a month and more than 10 calls. And I have been getting the run around between CheapOair, the airline company, and the insurance company. I don't understand why is it so complicated if I have insurance. It's such a hassle to get anything handle.

It was a little nerve racking trying to get through the process, but finally I was able to book the flight I needed. The online process is a bit complicated so I had to call in and ask for help. Thank you.

We first booked our trip in January (It's scheduled for May this year). Since then (It's now March), we have needed to make several additions and changes. CheapOair agents have been helpful, friendly, and understanding throughout. There have only been nominal fees in some cases, none in others. If the airlines were this customer-friendly, traveling would be very different. We would not hesitate to use CheapOair for future trips. In fact, we would recommend CheapOair for anyone!

Very happy with person I booked with. He helped me get what I was looking for... Price-wise, date, and airport. He explained things to help with my trip. He was very knowledgeable in his job. I will use CheapOair again and share my good experience with this company.

I was impressed with the way in which my needs were met by your courteous, helpful, and professional representative. My travel flights for June were booked precisely, politely, and with care. I will use this means to book any future travel plans I might make. Thank you CheapOair!