CheapOair Reviews

Most irresponsible hub I’ve ever seen! Do not buy your ticket from them, they canceled my ticket and didn’t rescheduled it until I reached out the airline company and did it myself after 25 days emailing CheapOair and not getting any replies! They simply ruined my trip and after I reached them by Facebook, the reply were so rude and called me liar! Right now I’m writing this I still didn’t get my ticket info and I’m flying in two days! They’re the worst, do not trust them.

The representative was very helpful, professional and an excellent to work with. He was able to find the flight for me and never gave up. I would definitely recommend this to my friends and will call CheapOair again for my future plans.

I had made a mistake in flight reservations. Called the number from the details and literally within minutes/30/ approximately, my disaster turned into a GREAT RELIEF. All is well and we look forward to traveling. We cannot thank Ben enough!!!

My husband booked a flight for he and I to Las Vegas. Both tickets were put in my husband's name and when we called to have it changed, they said basically we were out of luck, it could not be changed and we could not get a refund. After fighting with them for 2 days, we were told in order for us to get on the same flight, we would have to buy a 3rd ticket with my name on it.

I booked a flight through CheapOair and noticed somehow I had the wrong dates. (My flight booking was a month away from the booking date). Called immediately to change and guess what. $75.00 cancellation fee. I told the guy no way I am going to pay that. Called another agent they said, "We’ll fix it on our end" - the fix was to buy another ticket for $1500.00 and be billed for the first one i.e. a total of $3000.00 on my card but “they would refund me for the first one B/N 7 to 14 days. I requested a number of a supervisor to further discuss the situation and called another agent, of course the guy said, "I’ll help you book another ticket but you have to pay $108.00 difference price," so the crooks do not give up to cheat you with some sort of a scheme so they can extract your money! I will never use that company again!!! CROOKS!!! I am calling the credit card to refuse the charges!!!

Don't book with CheapOAir - you are better off paying the extra money and booking directly with the website. They charged me $75 for a spelling mistake on a name. I purchased the trip protection plan in case I needed to make any changes as I was booking a ticket for my dad. He got sick and couldn't come on the trip. The trip protection plan and CheapOAir said that there was nothing that could be done and would not allow a transfer of the ticket or a change. The worst customer service ever. Don't book with them!

Very disappointed in the service. Tried booking a flight to go home on military leave. Was charged over $200 that I shouldn't have been. Called numerous times on numerous days. CheapOair was quick to blame the charge on the airline even though the payment was made and sent to CheapO. Would not help me, and sent me back and forth to different places blaming other people and companies. Was told there was no chance of being refunded. Very frustrating.

Your service is excellent, except for the payment of a flight. You list, amongst others that payment can be made via PayPal. This not true! Because you then request information of a credit card. I do not have a credit card. I had to use the credit card of a family. So now why and how can you request information from a secondary party on their credit card when you indicate that payment can be made from my PayPal account. That seems to me to be a false declaration that you accept payment from my PayPal account. I will be making another flight booking soon. But it seems that I will have to endure another embarrassing arrangement with another family member. Are you being dishonest to indicate that a payment can be made via my PayPal account. This places your services as a junk status!

Very happy with experience except still waiting for my window seat assignments. Other than that, thought everyone I spoke to was very professional and helpful & I would recommend to my friends & family. Never received call email promised to me yesterday.

I purchased 2 tickets for my Elderly mother and her twin sister to be able to fly to my home and celebrate their birthdays together. Upon purchase I was told that if I paid extra amounts that it would cover an extra bag for each and assure choice of seating. The phone calls that it took to get seating arrangements totaled 3 and took the MAJORITY of my day to arrange because they kept losing the info. I was also told that I could change the flight or flights if needed for an extra $100 at a later date if my mom or aunt decided they needed to return early.

I purchased airline tickets from CheapOair for Southwest Airlines and was told I had 24 hours to cancel. I checked for the same flight on the southwest airlines site and found it was $110 cheaper. So I called to cancel the CheapOair booking and was told it would be $100 to cancel even though it was only 15 minutes since I booked the flight. Cancellations are not free and this site is very deceiving and way overcharging for flights. The representative for the cancellation was also very rude. I will never use them again and advise everyone else to go directly the airline website for cheaper and better service.

When booking a flight, I didn't realize CheapOAir had changed/substituted different dates/times of travel, and airport selection. I quickly paid and checked out, only to learn, later that day, of the changes. I called within 24 hours, as per CheapOAir's policy. They sent me a Cancellation/Refund receipt. Their policy is 30 day refund. My charge account had not been credited within that time. I disputed the charges and forwarded the Cancellation Receipt and found, in small print, that they had only refunded $9 of my $206 flight. I will never book through CheapOAir again. They make it difficult to impossible to get a refund. I found their practices to be blatantly fraudulent.

I booked two tickets for a trip to Los Cabos, Mexico. The dates on my reservation were not the one I chose. Instead, were the alternative dates they advertise on top. I was not at all interested in those dates. After I placed my reservation, I didn’t get any email confirming my booking. I only got an email with more options for Los Cabos for those alternative dates, like hotel reservation and car rental. I was wondering why they mentioned those dates so I called them to ask about the dates. They confirmed the reservation was done on the wrong dates. They offered to change them but at a very expensive fare and fee. When I asked for a cancellation they told me there was a fee of $75 each ticket even though they advertise on their website it is possible to cancel within 24h.

This site was so easy and cheap to book with I knew it was too good to be true. I arrived today at the airport in Chicago expecting to take off to Sydney Australia. But when I got to go check in they told me there was a problem with my visa and I needed to contact them. I didn’t fix the problem in time so I had to call CheapOair and cancel my flight which was also easily taken care of by the lady I spoke with.

Agent could not mail itinerary. Had United do it and I thought 24 hours or less cancellation was free. I bought the economy package for that reason - I felt like I paid for nothing extra with economy package, thanks for other than that.

I booked a trip with CheapOair. The way their website is set up you believe you are getting a great deal but to come find out they trick you on the dates you will be flying. When you call to fix it the want up charge you $200 per person. Not to mention you can’t understand what they say.

I just booked a flight and noticed the dates were off by a day, despite my certainty that I clicked the correct calendar days. I called and spoke to 6 different people, 3 who impersonated a "supervisor". They said they would charge me $50/person to cancel despite their website stating "24 hour cancellation - Book with confidence." This is completely misleading advertising. They said, "Well if you click on that you would see that you will be charged a cancellation fee." Then I spoke to Aldren on the phone who said he could not get me the same reduced fee that I found on Kayak but that if I book on Kayak he would give a full refund. Thus proving that he is capable of giving a full refund.

I am a UC Berkeley student studying abroad in Brazil. CheapOair has been my number one go to for all my travel needs since the beginning of my experience abroad. I currently have 3 flights booked through this company including destinations to Iguassu Falls, Manaus, and Fortaleza. It's safe to say I'm a dependable source a business and a loyal client. I expected to receive the same in return from the travel agency, both: dependability and loyalty. But after my most recent experience with this company, it is clear CheapOair is neither dependable nor devoted to their customers. My mother booked my flight back to California through CheapOair about a month ago.

I was very disappointed with my round-trip flights (leaving and returning) because I was not allowed to take my carry on bag on the plane as requested. I ask to have a carry on bag on all flights and was promised I would by CheapOair. I felt I paid for that as other flights were cheaper but didn't offer a carry on bag. Now the gentlemen I spoke with on the phone representing CheapOair was very patient, helpful and courteous during my process of obtaining round-trip tickets for my husband and I. It was my first time ordering tickets through CheapOair and I was VERY disappointed that I could not take my carry on bag on the plane as I had my laptop in it and I have seen how luggage is thrown under the planes and it could have been broken. So glad it wasn't but if it had been...well I guess that would be my problem!

Terrible website. They are crooks. I can't believe how terrible their customer service is and the fact that they took advantage of their crappy website changing dates on me workout me every running my search again. I had double checked everything, stepped away to get my credit card. When I came back my phone screensaver had come on so I just hit a button website still up, go ahead and enter my credit card. After everything goes through my email confirmation says different dates for my what I originally picked so I immediately call customer service not even 10 minutes has passed and I'm being told it's going to be a $100 charge to change the dates. Even though the flight that I wanted was cheaper than the one I got.

I am new to CheapOair. I rarely fly since I am caretaker to my 90 year old mother. A friend asked if I would accompany her on a trip and she directed me to call CheapOair to book the same flights she had booked. Overall the agent was helpful helping me find the flights and prices. I booked two flights on Frontier... round trip between Philadelphia and Tampa. The agent neglected to talk to me about my baggage needs which I found out was a problem.

I was trying to buy my mother, daughter and grandbaby tickets from PR after the hurricane through Frontier. For some reason got redirected to CHEAPOAIR.com. I could not include the baby. When I called them they charged me another 74.16 for taxes and fees. This on top of the almost $500 I had paid already. I had to cancel cause my mother was too sick to fly. I got charged another $100 and lost the $74.16 and some of the flight money. When I called to use the credit they wanted to charge me an additional $219 when Frontier's tickets were only $98. Frontier helped me with this. But people don't book trough CheapOair. Total ripoff and they are very rude with you on the phone. I gave 1 star just to get this info to you.

I purchased a flight for a decent price, I just wish they wouldn't have cancellation fees or phone booking fees when their fares drop and you try to cancel and rebook. But the person who helped me was able to waive cancellation fees. Good customer service.

All procedures were ok. Air ticket with GOL Varig (included 23 kg. baggage each) and car (Toyota Yaris, Hyundai or similar) with Alamo. Any inconvenience you could find a Spanish speaking assistance at **... Great! Any announcements please WhatsApp ** and/or **.

This company is not BBB accredited and has never even applied for accreditation because CheapOair is in the FEE industry, more interested a abstracting your cancellation fee than providing any goods or services. This company should lose all affiliations with the TRAVEL & airline industry... For every service my trip needed: flight, car rental, & hotel their website baited me then when the confirmation came EACH ITEM either changed completely or cost an absurd amount more. As soon as my payment to CheapOair post for the flight their representatives must have called my phone 11 times back to back forcing me to answer the call. I thought this was highly suspect because I've made many flight reservations and never am I called, immediately after booking, by the booking agent/airline.

I booked and paid for 8 tickets from Dayton Ohio to Orlando Florida August 16 totaling over 2,500.00 dollars myself and husband, our seniors and on fixed incomes. I paid for my son and his family. We are suppose to fly out on the 20th of April which is 6 months away. I took insurance out on the trip as well. We found out my Granddaughter is expecting a baby and is not able to fly because of her due date. My son and the rest of his family cannot leave her that is their daughter and she will need them. I say that is a medical reason and I myself and my husband have a lot of medical issues. I have Heart problems and Emphysema COPD and cannot walk very far due to my breathing and I have had TIA. My husband is deaf in one ear and partially in the other. He has high blood pressure and Heart problems and we cannot travel alone!

We booked our trip to SE Asia and am in the middle of trying to cancel it. It has been 2 weeks since the first time we called and we haven't been able to get a straight answer. The first time, they put us on hold for an HR and HUNG UP. The second time, they transferred us to the supervisor and told us that they started a refund request with the airline and that they would call us back in 2 days.

I made reservations through CheapOair at the last minute to fly my daughters out of Florida as Hurricane Irma approached. All flights were then cancelled out of the entire airport. American Airlines, being the excellent company it is, immediately gave me a refund of $1200. I paid for the two tickets and was very concerned about the safety of my daughters.

I was trying to get 4 tickets to Cancun before submitting. Called rep at CheapOair. Said didn't have passports with me. Not sure if middle name spelled out or initial. Told me put initial look at passport & call back tomorrow if correction necessary. I called next day to change to full middle name and was told can't do without fee. I told them to cancel tickets & they advised me also fee.

I don't travel often. I entered my dates on your website and you gave a very affordable price. After I already paid I realized the price was for alternate dates. I panicked and had to call customer service. I should not have had to do this.

Very efficient courteous and very patient. Service was excellent. Would certainly recommend to a friend. Agent was very patient during my process and even helped me in making decisions in regards to finding the right fare and flight. It was a long process but it was worth it.

BE AWARE!!! Never call to book ticket from CheapOair/OneTravel. If you have trouble book tickets from CheapOair/OneTravel website, you call the listed number on their website, you will be sent to Indian calling center. They will book tickets for you with much high price. They charge high service fee without inform you clearly and won't let you cancel it free even within 24 hours.

International and domestic booking - Awesome experience but the additional fees for rebooking or changing flights done within 24 hours turns me off. Also being unable to change flights online not very convenient, otherwise customer rep was very helpful.

I purchase the air ticket using my personal credit card on behalf to my company as I'm the company director. CheapOair wanna to verify my identity for security purpose which we did call my bank to verify, it took us one hour on phone, and I also prove them I'm the director of the company by using company domain email. After all, they send couple of confusing email. Some said don't purchase a new set of email, and few minute later cancellation email. It take them half a day to respond and give me the answer yet no clear. It make me lose in time and have to purchase more expensive ticket due to time loss. Utterly disappointed they service.

I'm not sure how patient is too patient... At this time I have been on the phone on hold for over an hour. This is my 4th call for the day. I booked travel back in July for travel this weekend. Yesterday, I received an email advising that there was a change to my itinerary that I needed to accept. When I accepted the change I called to make sure everything was ok. I was advised that the layover time was incorrect (On an itinerary change that CheapOair gave me) and that I would be contacted back in 24 hours. I called back today since I had not received a callback and got an agent by the name of Hazel who advised me rather rudely that I would just have to wait. I asked for her supervisor and she asked for what then hung up. I called back again and got another agent named Dane who had a long hold as well. Still on hold for an hour 15 minutes now.

I was traveling and booking my flight online on my phone. I had searched a few different flights and when I went to book, it did not give me a 'review' before I book option... So I just booked it. But I had accidentally selected the wrong date from when it auto populated. I called them IMMEDIATELY and they still charged me to change the flight. They were extremely rude about it. I will never use them again.

I wanted to write this comment to let it be known that I had to Cancel my first flight due to my Debit card. The Representative did a Great job to help me get a New Reservations so Overall I was Happy. Language barrier was difficult at times but it's ok. Bye and Thanks.

I found the cost of the trip to be a good value. The person who helped arrange the itinerary to DC was well informed. All connections took place as planned and expected with the exception of some problems on the return trip which is in no way connected to CheapOair but rather the airline itself. My one surprise was that I was booked into Reagan Airport for arrival which allowed me a good connection to the DC metro but was booked for a return flight through Dulles which was early enough on a Sunday AM so that metro was not a option. I had to take a much more expensive shuttle to get to Dulles. I think even getting to Reagan would have been a problem. The overall service and performance were fine and I would consider using CheapOair again.

Not long ago I received a periodic alert on round trip discount price that read 56.40. Oh and trips to Perth Australia are also included so I called to verify and some ** agent so called ran a search. Yeah right only to tell me there’s no such discounts on overseas travel so I asked him why then include such false ads. He then responded it was not a CheapOair ad. That I do not believe. I trust and hope you look deep into this and do more than say you will and give us customers more than just empty words and provide physical results. No empty promises but results.

I booked flights through CheapOair, the system kept offering a lower price at a later departing date. I went back twice to my original departing date and bought tickets. I receive a confirmation that the departure date was two days later. I called the company and was told that if I needed to cancel, there would be a charge of $50/PER PERSON. After talking to many people, among those, Naomi, Chris **, Clint **, Vera (supervisor who never came to the phone) and finally George **, I was able to obtain a cancellation of $25 PER PERSON, a $75 charge for a transaction that occurred seconds before. This is a very misleading practice, as they never make you aware of the cancellation fee. Even when I called immediately after receiving the confirmation of my tickets, they refused to waive the fee. I was only able to talk to people who seemed to be overseas. BEWARE OF THIS BUSINESS. DON'T WASTE YOUR MONEY.

I had to make a change on the itinerary and was told it was going to be $9.50 person. I even repeated it back to the gentleman. He that is correct. So I said ok. When I got the email it said 93.00 per person. I requested a refund, but so far haven't received one. If I don't I will be reporting it to the BBB and anyone else that I can report it to. Also I needed the phone number corrected, and was told that wasn't possible. It's a computer. Geez.

I made a booking for 5 of my children traveling from Las Vegas to Reno and return. I made the booking and even paid for insurance. Then they call to say that the Las Vegas Reno legs on United Airlines was not approved because of a credit card issue. They called me 3 days later to tell me this and added an additional $60 per person saying my credit card did not work. The credit card showed charges on my pending statement - so they were wrong. So I am held hostage to paying $60 more for a screw up that they are responsible for - bait and switch tactic - false advertising. TOTALLY UNACCEPTABLE.

My dad did a reservation with this company, due to the Hurricane Irma the flight got cancel. We have had to call many times to find out status of the refund. On 9/12, which was when we originally had to cancel the flight, they were supposed to file the claim to American Airlines, they indicated that it would take a few days to get the refund back. On 10/5 we had to call again as my dad's credit card had not been credit it to find out that the claim from American Airlines was never filed correctly and that they had to file the claim again. CheapOair is claiming American Airlines has not refunded them therefore they cannot refund my dad credit card. Claiming that it should take up to 3 months for the refund to be credit it while my dad is having to pay interest on his credit card for money that has not been refund back. I will never use this company.

I'll admit it, I try to find the cheapest airfare possible. After several failed attempts with other sites, the prices looked great until you hit buy, only then to be told that price or flight is no longer valid. I spent hours playing that game until I went to "CHEAPOAIR.COM". Almost instantly I was ticketed! I ignored 2 phone calls while dealing with a Chinese airline attempting to get seat assignments. YES, the calls were from "CHEAPO" wanting to know if they could help with that same thing. I can't tell you how reassuring to hear a knowledgeable, friendly, real person confirm my online booking but assist me getting the best seats available. She was fantastic!! I realize that this glowing review might seem like one of a novice traveler but I've gone back and forth to Asia for 12 years and this has by far been my best booking experience. Needless to say I'll try CheapOair 1st in the future.

Traveled to Ecuador this spring [2017] & stayed 3 months. I found that customer service helpful but one can stay on phone for an hour, quicker online searches. All were courteous though. On return, we were stuck in Quito Airport for 10 hrs. No fault of CheapOair, did not want to do bus ride from So. Ec. so flew from Catomayo [only one flight daily]. However when we arrived in Quito & tried to confirm return ticket on American Airlines, there were no A.A. techs opened until an hour before flight. And when we tried to confirm at kiosk we came up empty, needless to say, it was a long anxious wait. At the last minute, we did get a boarding pass, to be honest, I do not know what happened as my bill was paid months in advance. We had to go to security to allow us into downstairs offices [which many were closed or did not speak English.

I am very disappointed in the lack of understanding of me trying to reschedule/transfer my booking for a later time. I understand that I am not first class, but my limitation to my coach economy in requesting to change my flight for a later due to my sister's wedding being delayed due to her being deployed overseas. I understand that I cannot be refunded for my trip, however, I would appreciate options to reschedule/credit for a later time (she will be overseas for 6 months), and the fact that they will charge me $600 for additional fees is outrageous! My sisters has paperwork that shows her mandated orders–if this could help in any way for me to reschedule without being penalized for being coach and transfer for a later time, I would gladly appreciate the service. But I am not getting any help from anyone.

What a great experience booking with CheapOair. The agents were superb, knowledgeable, friendly, excellent grasp of English, and... best part... good understanding US courtesies. I was amazed. 2nd best part, they listened - they gave me what I wanted! I will book with them again. Thanks to the wonderful men and women agents I talked to. Give them a bonus!

Finally. I got my case resolved with the help of CheapOair Schedule change department/ Supervisors. They are helpful and they have done great Job to resolved my case.

Terrible customer service and overall experience. They had me waiting on the phone for 45 minutes and then just hung up on me. Their supervisor also promised that they’ll call me back, never did. DO NOT BOOK WITH CHEAPOAIR. We booked through them with Air Berlin which then went bankrupt. We also purchased their insurance, the customer service wasn’t helpful and we didn’t get anything. DO NOT BOOK WITH CHEAPOAIR.

I was trying to book flight myself, running into a few problems. I saw the number at the top of the screen and decided to call it. The gentleman I talked to was so polite and helpful. He handled everything for me. He made it easy for me and answered any questions I had. He was a delight to deal with. He is a credit to his profession.

Today afternoon my friend booked two tickets (For me and him) but forgot to change the USD to AUD and it was saying 24 hours cancellation so I was like if we won't be happy and will find cheaper option then we can cancel it. (Actually the price was shown in 675 USD but we thought that it is in AUD. At the end when I calculated it was 850 AUD, I was already having option of 785 AUD from the other website for the same itinerary). But when we came to know that we paid in USD and called them in half an hour they said you need to pay 75 USD as a cancellation charge per ticket, which was totally ridiculous.

I was help by Abram. He was very patient and helpful and kind for me to get where I needed to go. He spoke to me about changes to my ticket and what I need. I appreciate all the help he could to take this trip.

Booked a flight. When we received initial email they booked wrong days, wrong airline and times. I called right away. First to a lady then to a man. He said no problem they would fix it. But we NEVER received updated email. I call three more times. Each time they said they could not find any bookings but someone would call me back. NO ONE CALLED BACK. So I confirmed with my bank. They got all the money from my account. Today 10/11 I called again finally speaking to a Manager Rodger then Paul. They agreed it was their fault but said the airline would not help and they refused to do anything about it. But I know how to get even. Tomorrow I will reverse the charges on my debit account. I will never use them again. You should think about it before you do.

Really bad experience that left me with a bad credit. Back in December I booked a ticket with them and changed my mind on the 2 hours window period that they were giving, so I tried to call. They kept me on hold and kept hanging up on me and their explanation was that they need to get on hold with the manager and he is the only one who can approve the refund. Only phone no email despite sending emails so I called my cc to decline so she said she doesn't see the charges so I thought that it was canceled. Few months later received the cc invoice. With the ticket price wasn't refunded, I tried to dispute. Their only reason was that their policy is that ticket is non-refundable but I called during the window time. Neither my cc nor them tried to resolved the problem and the issue. Never again trust them because they use overseas and cheap companies to handle their work.

Was charged an extra 200$ above the listed price for the flight ticket, because I made the reservation on the phone while searching on Cheapoair.com website. I found the ticket I needed, the agent asked, "What price you see?" "1076!" I said. She said, "Ok!" When looked on my bank statement saw a charge of 176 and an extra charge of 200$ which was out of nowhere. Tried to fight back the surcharge but I was always transferred from department to department and everyone would tell me different things.

First, they don't have free cancellation within 24 hours while other websites do. They didn’t mention that on your booking page as well, very tricky. I just realized that my daughter school starts sooner than I expected so I called to cancel the ticket within 1 hour. Then I was told the cancellation fee is $75 per ticket. I told them, in US, by law, if you cancel within 24 hours, you cannot charge a fee. The customer service told me, "Well, the airline cannot charge by law, but CheapOair can."

The agent was thorough in booking my flights. He continued to review the steps he was taking to have accurate information to book the flight. He was very cordial while booking the flight. I like it that he reviewed the spelling of my last name several times and made the necessary corrections.

The customer service representative was pleasant and nice to deal with. She answered all my questions and offered clarifications. As promised she assigned aisle seats and vegetarian meals for me. As promised she followed up with confirmation of seat numbers by email and phone call.

I used this app to purchase my ticket. I also purchased the insurance. I just called them to cancel my flight and they said they can't help me and gave me another phone number to call and they couldn't help me neither. So I was still willing to work with them so I said how about a change of flight. They said, "Sure no problem, you would just have to pay a $200 fee to change it and you can use the credit from the previous purchase." Tickets are not even $320. It doesn't add up. I will never use this app to purchase.

The person I spoke with was very nice and helpful. Her name was Samara and she was very patient with me. I was able to book the flight I wanted at a reasonable price. My husband and I have not flown in a very long time and we are looking forward to having a safe and enjoyable flight.

I just booked a flight for a family member stuck in Puerto Rico and I needed to cancel my booking since I found a better price somewhere else and I called to cancel within the hour of booking and was told they will charge me $50 to cancel. The flight was $200 so that is a huge loss for me and finally when I agreed to pay the process was difficult and she told me it would take 7-14 days to receive any kind of refund and they charged me an additional fee of $30 in the refund. $80 loss I have to take now because I booked with them! Never again, I recommend anyone to never book with this company. They have ZERO compassion and empathy, even in a natural disaster.

I booked a flight through CheapOair to Chicago. After confirming the date and flight times I entered purchase. After the purchase was complete it showed completely different times and flight and airport than I confirmed. I immediately contacted CheapOair and explained that THEY changed my flight information and I wanted a refund. They said they would and that there would be a $50 charge for making the change. Wasn't my fault it was they who created the problem and for that they have lost a customer over $50. I also did NOT get a refund from Delta, just a credit. So, in all, CheapOair, someone that claims they will save you money, cost me almost $300 MORE than I should have paid. Nope, never again.

Had to call to change what I had booked to what was booked. The person at customer service was excellent and was very helpful. I was very disappointed that my airfare from Portland ME to NYC was not cheap at all. Original price was 346+ for 2, ended up paying 120+ more. Not CheapOair price for sure.

After subscribing to and comparing different travel companies, I found the shortest, cheapest flight on CheapOair. I was still a bit anxious about booking online because I was planning to travel overseas, so the flight was going to be long and of course, had a layover, and I was unsure about the use of my maiden name on my passport. (What name to use was my biggest concern.) So I called the company and spoke with a representative, who was very helpful. He answered all my questions and located the flight I was interested in booking, helped me find an even better rate, and arranged my travel. He had an accent, but it did not interfere with my ability to understand him over the phone. Overall, the experience was smooth and reassuring. I will definitely use this site to book future flights!

Charged me 1000$ to make changes to my flight time for the same day... They were not understanding at all. And they would not cancel the flight or do anything with it. All they kept saying was that's all they could do to change the flight time. I was very unhappy with their service. Would never book thru them again ever.

I had a flight booked with CheapOAir, on AirChina, flying from Washington, DC to Manila, Philippines with a connection in Beijing. The connecting flight from Beijing to Manila was canceled by AirChina. No alternative flights were available, so CheapOAir said they would issue the refund. CheapOAir refunded the cost of the tickets, minus the seat assignment fee. They told me I had to contact AirChina to receive a refund through them. After hours on hold, AirChina tells me they can't do it, that I need to contact CheapOAir and they will issue the refund. I contact CheapOAir back, and they tell me it was AirChina who has to issue the refund. I keep getting tossed back and forth, over a $60 charge that no one seems to be able to refund. HORRIBLE customer service, I learned my lesson.

I purchased 2 tickets to Florida for my elderly parents. Price quoted was $187 for the two. When I received confirmation the price was each. I've made numerous inquiries and your agents keep lying and saying that's what I agreed to on the recording. I even repeated the cost before hanging up. This is a lousy cheating company to book thru and I won't be back. I never would agree to prices 2-3 x the offers I get sent everyday. You need to refund my overcharge amount immediately. I'll have to look for the booking #. It was flight 1160 from cvg to rsw, 10/5/17.

When buying two tickets online the 24 hour cancellation fee is not clearly written. Thought we had 24 hours but that is not the case. Bought two tickets and had to confirm before we could see final price. Found out from two different not too friendly people that once you confirm there is a $50 cancellation fee per ticket. Had just purchased tickets 30 minutes before. Tried to explain to the people that we couldn't see final price until we confirmed. Well this must be how they stay in business by ripping people off with this scheme. I would never recommend these people to anyone except to the BBB and anyone else I can find.

Please be informed that any changes you make within 24 hours of your airline booking is penalized $68. If you cancel the booking within 24 hrs, you are penalized. There are no leeway or considerations at all. They do have the lowest price when you book, but it turns out cheaper in booking in other travel engines as they allow 24 hrs changes & cancellation without any penalty.

Air tickets - Your guy was good. A little pushy but good. I would work with him again. Just trying to tell me he can't promise it be cheaper. But he was patient when I had to call my kid girlfriend what her birthday and age was. And he gave me dates that was cheaper. You can't beat that. That was nice of him. He had a lot of patience with me. I couldn't ask for better. I don't know what else to tell you. Only that he was great. Don't know what else to tell you.

I purchased a flight to go to my grand baby's baby shower. As I was booking the flight a pop up popped up that stated I could save 50 by choosing alternative dates. I did not click on the pop up but when I got to the end of my booking I noticed the alternative dates had been put in not the dates I chose. I immediately called CheapOair and was told I would need to pay a additional 133 to change to the correct dates. I immediately stated, "No thanks. I would like to cancel my flight." and was told I would be charged 50 to cancel. I complained but finally agreed to pay the 50. Mind you they took 295 from my PayPal account. The representative/supervisor I spoke with Ivan stated I needed to give her my credit card information so they could charge me a additional 50 fee to cancel.

We recently purchased tickets from this company and they have had the worst customer service. You are routed to India and once you get over there they claim there is no way to connect you the states and they pass you from one terrible customer service agent to the next in their call center. They wear you down and hope that you'll give up and when you go to cancel they charge you and additional $200 per ticket on top of the airline charges. This company will end up in a class action lawsuit at some point.

Fraud and misleading CheapOes... Save yourself and your friends, stay away very far... What you see, don't apply to you and what you don't see, apply to you - how is that? Do you want to book your travel with frauds and put yourself/family in trouble? Can you imagine you have to throw your luggage in trash? Booked a ticket from India to the US. THEIR website clearly shows 2 free check in bags for flight to the US. But airline bluntly refused to check in bags on travel day. This booking was for my parents and what did we put them through? I called CheapOes and they are talking all fine prints for an hour that what popup says don't apply to you and other policy in the link apply etc... And tried to offer $15 lollipop to keep quiet.

It showed cheapest fare for a trip I want to book, however after I keyed in all the passengers particular and credit card details and intended to proceed to check out, the website prompt that the price is not available anymore. Then I restart the search, it's still showing the same old fare and when I try to book again it shows price not available. Quit wasting time and effort.

Everything went pretty well. The man I spoke with was helpful. But when I ask about senior discount he said he could not do that and went on. Then the flight that I came up with as I am looking at my computer and talking to him the price I saw for this flight was cheaper than he gave it to me. But I went and paid the price because I am going to go see my granddaughter and I wanted to get a ticket before they were all booked. But he was a nice gentleman. But the price didn't make me happy. Because on the screen it was cheaper and I have been told that is what it should have been. Thank you.

I was looking for tickets to Dominican Republic (already has resort reserved for 6 nights). After dates entered, CheapOair shows results with one highlighted in green (looks like best price), but later I've noticed that they offered different date (unexpected and hard to notice it during the booking process). But after checkout I found that the date on return was wrong. I've called them immediately (3 minutes after I finished reservation and receive confirmation), but they refuse to refund my money and charged $225 (3 tickets) cancelation fees. I hope my Credit Card company will help me recover my money, and I will never buy from CheapOair again.

This was my first time to book with CheapOair for my trip to Vienna Austria. The agent was very helpful and arranged my flight to my satisfaction. I will definitely use them for any future trip and will be happy to recommend to my friends.

Called in to change a flight reservation based on airport closure, travel advisory and in conjunction with a change fee Grace period from the Airline. Was on the phone with CheapOair for over four hours, getting transferred to and from different departments and spoke to at least 6 different reps; each time I had to explain (again) my predicament and reproduce information that was already validated. Ultimately I had to call the servicing airline, they provided me with step by step instructions that I was to pass on the CheapOair. Unacceptable that I had to go through that process. I refuse to ever use CheapOair again. I highly discourage anyone from using their services. Flight isn't for a couple weeks so we'll see how it pans out.

I had requested a flight on certain dates and they had switch my returning date from my original request. After I submitted and paid I realized of the date error. I called them right away and asked them to switch it to the offer that I was looking online from their own website. They refused and wanted me to pay an additional $100.00 just to switch it or if I wanted to cancel it they would charge me $50.00 just to cancel. BAD BUSINESS. I buy tickets all the time. Now I will NOT be using this company anymore. I was on hold on and off for almost 2 hours and nothing. BAD BUSINESS, BAD BUSINESS! I will share this with all of my son's college Facebook parents so they don't get SCAMMED.

I am very pleased with the service I received for my booking. The agent helped me resolve and answered all my inquiries. Excellent service and communication. My seat assignment was successfully completed. My compliments to the agent and the supervisor.

Stuck on a foreign country. My rental wasn't there. When located they wouldn't release it because they did not receive payment... Spent two days of my vacation trying to resolve it. I just paid for it from my own pocket and paid all insurances all over again. Get some competent customer service agent. Never again.

The agent was great. Made it a pleasant call. She was very good and help to make a stressful situation great. She was helpful and asked if she could help with anything else like hotel and car. She also told me if any questions feel free to call back. It was great.

I have purchased a trip to Bucharest, Romania through this company. First surprise was at the airport (JFK) when I was told that my checked in suitcase it will need to be retrieved in Paris and re-checked to final destination!!! I only had 90 minutes to get my suitcase, re-check, go through security and make it to the terminal. It was a challenge and without the help of a wonderful airport staff in Paris that did all the checks and walk me through security to the gate, I probably was not able to make the flight. I called Customer Service and an individual with a heavy east Indian accent started to scream at me saying that I choose that flight and is not CheapOair fault even that on the booking was never mention that I have to re-check my luggage.

I can't express how incredibly disappointed and disgusted I am with this company. I will absolutely never ever book or refer business with them ever again. I booked an international flight and the booking agent was very kind and helpful on the call, however he missed to tell me the fine prints before my credit card was processed for the payment. Also the 24 hour cancellation policy was promoted with no string attached, leading to the assumption that it really means what another competing website is offering. Unfortunately for me I had to ask for a cancellation for one of the connecting flights and then I found out all the hidden cost involved and realized how difficult it is to deal with them.

I knew what dates I needed to be in Panama for a conference and had heard Copa Airlines had a good connection. CheapOair had perfect connection and great price. Absolutely no problems with ticket. Difficulty at Panama airport for return was fully and fairly taken care of by Copa Airlines and not their fault. Luggage took two extra days to be delivered, but understandable given the unusual circumstances that occurred Monday Sept. 18, 2017. My trust in CheapOair is very high.

I booked with M.Cheapoair.com and the moment I hit confirm it completely changed my flight. Made my departure for days earlier and return two days sooner. It took hours to fix and doubled my price. Finally got out of chat repair and called. They too tried to blame me. I assured them I was sure I knew what I was doing. And the fault was clearly on their end. I practiced it again tonight and their web page did the exact same thing. Are they a US company? They should have their state license pulled. Do not use this service. See pictures, test website. My price jumped from $206.00 to $357.00. Enter destinations. It completely changes your itinerary on unseen previous page. You hit confirm and you are done! So not fair.

I scheduled a flight. But had problems with keeping original plans. Talked to one individual. Got a decent rescheduling. But called back when was sure that would work. And got nothing but a runaround and the price to reschedule was twice the price of original flight. Although the flight I chose was much cheaper than original flight. I will NEVER use these crooks again. Have many times before. But the worst customer service I have ever had.

Cheapoair quoted me a price for flights on a roundtrip flight. They charge my card for the returning flight and due to a credit limit per day was unable to process my initial arriving flight. They assured me that they could hold my rates until I used my limits which I did. When I called back the agent told me the rates had changed and it would cost me 200$ more than my original quote. I specifically asked this agent not to cancel my returning flight and that I would call them back. I then proceeded to call the airlines who confirmed my original rates.

I had to evacuate by car due to Irma. Delta was great canceling a trip BUT when I was scheduled to return to Naples I had to drive my car back to Naples. I tried and gave many hours on the phone to CHEAPOAIR and was promised by a supervisor SUSIE that if I called back on the 25th they would credit my card but she wanted to wait until then as she thought the airline would be more likely to give them money back. She promised by a credit. I am now on hold again for hours as they listen to the conversation I had with Susie. BAD CUSTOMER RELATIONS. I CAN PROMISE THEY ARE NOT GOING TO GIVE ME A REFUND. THEY HAVE BEEN RUDE AND TAKEN SO MUCH OF MY TIME. Will never give them my business again. NOT WORTH IT.

I found the process easy and economical. The person who helped me out was certainly more helpful than the website. I hope I am able to get all I want to take at that time of year in one carry on bag. I am glad my purse is not included in that requirement.

I can only refrain from people booking with CheapOair! I booked a flight with them in May 2017 for the travel date of September 2017! The airline cancelled my returning flight three weeks before my travel date. When I originally called (the same day I heard online about the canceled flights) I was informed it to stay calm. In within 7 business days I will have a returning flight booked around the same day as my original return date! 5 days before my travel date I have still not received any information about my return flight so I called again. I was on hold for about an hour before being told there within 24 to 48 hours I should have an invite via email. My new return date was now 4 days after flying out to Europe! When I called to say that this is unacceptable I was informed that that's the only flight I can take or I can get a full refund without a penalty!

I purchase two non refundable tickets on July 13, 2017. After I received my booking confirmation I notice the dates was wrong. They corrected the dates for an increase in the fare and send me another confirmation with one of the names misspelled. I call back to correct the misspelled name. I was told that I would has to buy another ticket and the price would go up plus for the name to be corrected I would have to pay 50.00, but I would has to wait five day days before they would let me know whether it could be done, after five days I call back just to be told to wait three more days. I asked was it so hard to change a name. I was told that it's difficult to get a misspelled name changed due to the airline. All of this was not my fault because I put in everything correct. I even spoke to custom, spelled the names with the correct date and still came back wrong.

The person who did got my call awesome and very good at helping me!!! And did my booking and amazing experience!! Thanks. And I will do it later again when I need to book another trip again. I will recommend your services to anyone who needs them ok.

I used this service once before and thought I would book again. When it came to my ticket price, the sales rep talked in circles. He gave me a price then told me, my price included a package of benefits at no additional cost. When my email confirmation arrived, it outlined the additional charges for the package. I immediately called back to cancel and was told there was a $100 cancellation fee even though I booked the flight 2 minutes earlier and was LIED to. After 55 minutes of escalating transfers, I was still left no satisfaction. I will not use nor recommend this company to anyone.

My husband booked flights for a guys' weekend thru CheapOair. Everyone else booked thru Delta and their flights have been canceled to DR because of Maria. But the flights he booked on this site have not been and even though he paid extra for the travel insurance they are not willing to reschedule his flights without penalty to him. I will never use this site again.

I booked the airline tickets from Colombo to Melbourne. Paid it. I got the confirmation of the tickets. Next thing I noticed is hotels were booked on random dates in Colombo which I never required. Charged me 3000 dollars. Tried to get the money back, failed. Hotel in Colombo (Hilton) said they never had dealing with CheapOair but it was booked with Expedia but CheapOair charged my credit card. Cheapoair not admitting they used a middlemen. How come they store my credit card to book the hotels. Still I have no separate hotel booking reservation as I never did a reservation. 500 dollars of tax been charged. I can't understand why Cheapoair returns the money. Their arguments is hotel is refusing it. But I never book the hotel and they can't prove it. So please be careful, don't use the website. They store the card details and carry on. I was told it's for customer convenience.

I'm actually still on hold now for almost 40 minutes as I write this review. I can't express how incredibly disappointed I am with this company. I will absolutely never ever book or refer business with them ever again. I booked a flight after choosing the departing and destination airport only to have the destination airport changed on me while booking the reservation. I noticed this about a minute after it happened and immediately went on the live chat where they were ZERO help. They then said I needed to call customer service and so I did and once again had ZERO help. I have waited 40 minutes and now been hung up on with them even having the nerve to ask for a survey at the end. Absolutely disgusted.

Loved booking with CheapOair. I will be using you again. I need help so I called your number. My agent was. He was very helpful. Can't wait to go to California. I can't wait to surprise my father on his 87th birthday. I plan on surprise if him.

Three times I have called to get assistance with booking flights, each time the Representative has been extremely helpful. He explained what would be taking place and when, explained insurance and rental car and hotel reservations. He was very knowledgeable and extremely polite.

I booked flight thru CheapOair for my family of 5. After 15 minutes I checked prices on another app and there was $72 less so I called customer service and he said he will check. He did search and told me that there is less price but they don't have seats for 5 people so he can not match the price. I said on my screen it's showing that they have seats. But even they don't have for 5 but for one person so you should match the price but he refused and told me you can cancel reservations without any fees if not satisfied. I said, "Ok I will cancel it."

I had worst experience with CheapOair. I had flight booking from Toronto to Ahmadabad month ago. Due to some reason, I had to change my booking dates but in the end, I had to cancel my ticket and had to pay cancellation charge (I canceled my ticket within 5 hours of booking). Then I had talk with customer representative and I booked new ticket. And I had to cancel that as well because I was not told that I need Abu Dhabi visa if stay is longer than 8 hours. I paid cancellation charge again so in the end I had no flights booked and I was down with $125.

I complained about penalty fees from the company. They charged a fee for a cancellation. $25. The cancellation was due to no fault of mine. It booked me on an alternative date which I could not use. I got a refund after I complained here and at the company website. I gave a negative review at Yelp as well.

The person who booked my flight made a mistake in booking my return flight. When I printed it off the next morning I notice the mistake. I then called them and explained the problem and the agent took care of it immediately and said since it was our agent who made the mistake there would no charge for the change.

On 9/18/2017, I searched for a flight on kayak.com, and kayak brought me to cheapoair.com. I booked the flight and because the overlay was too long, within 15-30 minutes I called the cheapoair.com customer service to cancel. They did not honor 24 hour free cancellation term. I sent them my screenshot both on desktop as well as on my mobile app, that cheapoair.com display about "Free cancellation". The customer service and the manager still did charge me $150 for cancellation. The website gives misleading message to customer and general public.

I have booked Hotel online (Ramada Houston Intercontinental Airport south) as per the attached email for booking confirmation and my credit card with charged for total amount of $ 432.99, then received cancelled email as per attached, then received a phone call from your customer services that Ramada does not accept any hotel reservation because it is full and if I want to change the reservation I have to choose different hotel. Customer services chooses for me Days INN Hotel and charged my Visa card for another amount of $432.99 while she advised me that she will use the same amount charged in the previous booking and she will not charge my Visa Card, but unfortunately I have been charged twice for one hotel reservation, one time by the system online reservation and second time by your customer services.

These people LIED and told me that my return flight was canceled and that I had to buy a new ticket right then and there or I would not be able to go home... Furious and confused I bought a new ticket due to the fact that they said I would not be able to get on my return flight as it no longer existed. I go to check into my return flight. THE ORIGINAL TICKET WAS NEVER CANCELED. So CheapOair LIED to get me to BUY a new ticket AND kept the money from my original ticket purchased. When I called them, they said... THEY COULD NOT RETURN THE TICKET IT'S NON REFUNDABLE.

The guy who helped me was FANTASTIC - went out of his way to help me get a flight that met my needs and budget - he was super friendly and polite and took quite a bit of trouble to get me the flight. I am very very happy with the service I got. ;-)

Due to Hurricane Irma our flight was cancelled. We did get the confirmation of cancellation through the travel advisories and then through email from CheapOair. I tried three times to get a refund but kept getting a run-around by being told to call different numbers. All of their customer service calls go through India which is okay except some of the agents are very difficult to understand because of regional accents.

I was very Happy when my friend recommend me this company. She used this company for flights and gave her good deals. But unfortunately I have a very bad experience with this company. I called to make a package reservation for Ft Lauderdale Florida from New York. I explained the sales representative I want something with good price and good location in Ft Lauderdale. The representative said it will be included flight, hotel plus breakfast. But the whole information he gave me was wrong. He said they gave me a good airline company and good hotel. They lie to the people.

I booked through CheapOair a flight to St Maarten. However, St Maarten has been badly damaged by Hurricane Irma? First, the place we book was also badly damaged and do not know when it will open. Had no problem getting reimburse from them. So today, my wife called cheapoair to get reimburse for the airline tickets. Initially they said no refunds and then said call the airlines JetBlue. Jet Blue told my wife what cheapoair needs to do on their computer to get our monies reimburse. Now understand as I am writing this she is still on the phone for three hours trying to explain what Jet Blue said to do. She has been disconnected 5 times but on hold 6 times waiting for a manager and one time waited for a manger to call her back.

During my online booking experience, I inadvertently put the WRONG return date on my round trip airline tickets. Two hours later, when I discovered the error I was in such a panic, and not sure quite what to do. I called a CheapOair agent and within minutes he solved my problem, changing my return flight booking to the proper date. There was a $50 fee, but I considered that affordable since the error had been mine and my vacation was "saved".

I recently booked a ticket with CheapOair, I selected the date that I wanted, the price seemed reasonable therefore, I decided to purchase. Once I input my information and submit, I saw that the date was change to an alternate date. That's not the date that I chose, why suddenly the date changed? I called the customer service number immediately and told them what happen. The agent, who could barely speak any English informed me that there is no fee to change within 24 hrs, however, to get the date that I wanted I would have to pay an extra $140 dollars.

I booked my plane fare at CheapOair thinking I would be saving money. After the booking, $50.00 extra was charged to my credit card that was not explained to me. I booked this ticket May 22. 2017. Travel date was for Sept. 28, 2017. Wanted to make sure there is no penalty should I cancel so I was told to pay extra $19.95 Travel Protection which I did. Now, I could not go September 28 and called CheapOair today, September 13, 2017. I was told that there is a $50.00 cancellation fee! Not only that, I was not told that the Airline, Jet Blue also had a $150.00 cancellation fee! Again it was not disclosed. That is a shock to me!

I've used CheapO before with decent results, but after this one, never, ever again! My wife called to buy a one way ticket to Denver for Sept. 1, 2017. She booked it for 9/1/17, and all was well. An hour or so later, I pulled up her itinerary - the first screen that came up asked if I wanted to change the date to Sept. 4. I said NO. When the itinerary came up, it was changed to the 4th - which was absolutely useless for us! We called and went around and around for hours with them on the phone, and got NO satisfaction at all. They insisted on charging us $50 to cancel the flight that THEY had screwed up. I think the truth here is that the flight we wanted was not available at the price they sold if for on the 1st, so they changed it to the 4th! This is false advertising and bait and switch.

I required help on 6 flight legs between Boston and Christchurch NZ trying to get the biggest seats (I am 6'4" tall) that I could and still minimize layovers. I was very flexible on dates so there was a lot to look at. The agent was patient and very, very helpful.

I booked the trip online and booked it for a date and a fare, when received confirmation email, it indicated a different date, so I called to cancel the reservation 5 minutes after receiving the email. An agent told me they will have to charge $25 cancellation fee per person (we are 4 family members). They left me waiting on the phone for 45 minutes, I called again and the new agent told me that the cancellation fee was $50 per person. Another 45 minutes wait. They really do not want to help. This is an easy way to make money.

I've used this website a few times. I love it. And even when I messed up my flight info I called them and they made the changes immediately. So awesome. They will continue to have my business. Thanks again. People don't like that they charge for bags but with these prices you can't beat it.

I am dissatisfied with the performance provided from CheapOair. I will never affiliate my time with this company. Wait time is too long and was transferred several times because of the lack of knowledge call service has to offer. It is unbelievable to not render a full refund of my airline flight considering the circumstances we were dealt. How could cheapoair not give out a full refund for my flight to Orlando during a state evacuation from a hurricane. Also to top it all off I was told if I cancel my flight there would be a penalty fee and there is nothing they can do because of policy. Very poor customer service. This is a highly unrecommended company that only cares about making money.

He was so helpful. Online booking was a nightmare and he took care of everything for me and is getting my son home to me!! I will for sure tell people about the awesome experience I had and how helpful he was. I truly appreciate all that was done for me!

After I couldn't buy my Fiji airline tickets on your website, your representative called me and helped me purchase my airline tickets. I saved quite a bit of money over what my friends paid directly to the airline. I appreciate this very much. Thanks!

Perfectly Insane story: Just a couple of weeks ago we ordered through CheapOair the flights for our upcoming trip to the U.S - the trip includes three flights - From and back to Israel, and one flight inside the U.S. all British Airways flights. After making the reservations we noticed unfortunately that a mistake has been made and the flight that was intended to be from L.A to N.Y was ordered from Seattle to N.Y - probably our mistake. We innocently assumed that for a fair cost, we can easily change the destination but then realized that CheapOair charge over $200 Per ticket just to make changes in the flight itinerary. Adding to that the sum we already paid for the inner flight that we won't be taking + the new flight from L.A to N.Y it would cost over $1000 for 2 trips from L.A to N.Y (!!!!).

This is the first time I use CheapOAir to buy plane ticket and I believe, finding a good deal for me and everyone else takes experience and strong collecting information, updating for what's available on time. You guys are truly professional.

Last minute flight cancellation, due to family emergency after arriving at airport. Called airline and CheapOair. I was placed on hold by CheapOair several times by agents and then call went to serve line. 2 days later I received a email saying I was a no show and I would not get a refund. What is the purposes of paying extra for travel insurance? I will never used this site.

The agent was very helpful! Very cordial and went out of his way to find the best deal. It was a very good experience! He tried many airlines - Air Canada, Icelandic Airline, United, Delta and American Airlines - with different possibilities and several airports.

The agent who called me said that the flight price is 1379 and because there is a promo I will get it for 1279. However, I ended up paying 1415 instead. Should have been frank about the actual price because I could have looked a cheaper flight and book it on my own.

I accidentally clicked the wrong return flight and your rep helped and changed it for me. No problems at all. Another call to your company to make sure I did not need to change names to match our ID's exactly. I was told that since we were traveling domestic, we are fine as long as the first and last names match up. Quick phone call with a polite rep. Thank you for all the help.

I keep it simple. Bought a flight- RSW-EWR-HKG-KUL. Friday Sept 8. RSW to EWR was delayed so I miss my connecting flight. Call customer service ahead to notify and hope they can work something out for me since it's a late flight. Was told to just proceed to airline counter for other alternatives. Arrive at EWR 2.30am and there is nothing open. Call customer service again and was told airline office open on Monday and this is another 48 hours wait. No resolution! Funny things is, call airline reservation line and they answer just fine.

If nothing goes wrong then maybe this would be an ok company. My flight was cancelled from Tampa due to the storm and they insisted I had to CALL them. I was put on hold for over 30 minutes. At this time of response I STILL have not been helped. But if I call to book a flight, boy they are right there to take your money. Not to mention they are all INDIAN and I cannot understand them. I STRONGLY suggest you book directly with the airline or you may have to fight to get your money back. Bait and switch. They hook you in quickly, but getting out is VERY hard.

I was promised a $50 coupon promo for future travel which I never received. Each time I called in I was on hold for more than 15 mins. The rep I spoke with tried to help by finding other promo codes but none of them worked on the second trip I booked.

I had to change the dates of this Booking. The new dates should be Oct 30th and the return Nov9. In a call with a billing representative they confirmed the dates were changed. And she sent an email confirmation... The email still shows the old dates! I was not satisfied with the unkind manner she treated me. I was trying to explain to her that I was not able to receive the emails in the proper way. I spent all day on the phone, usually your rep. are really kind and patient. I'm so sorry to still have the problem and it is not solved. I try calling many times. Asked for a callback. No one called.

CheapOair told me to contact Spirit Airlines to add these two items (bag and wheelchair) to my ticket. I've been trying for two days. I don't have a Spirit account. I can't get into Their system without an account and password. I tried the phone, but the recent weather has made the wait time an hour or more. Please help me. Each passing day makes the cost of my bag increase.

Your agent, Richard, was patient, very efficient and got me a great deal. He asked pertinent questions, repeated back to me information that he had collected to make sure of accuracy. I will book with your company again in the future. Also, I have recommended you to a friend.

Jaidin was my angel. She called back to get me out of Florida. Highly recommend CheapOair!! She cared enough to tirelessly find flights for me. If I could I'd give them 100 stars. Will definitely use them again. And the ticket was reasonable, I will always remember the great experience I had with CheapOair.

I travel a lot. I have tried several international and domestic airplane tickets with CheapOair. If everything goes smooth, you are lucky. But if anything goes a little bit wrong, you are doomed. Here is some of my experiences with CheapOair example: in 2016 Turkey Coup event, I was unlucky to travel that way. Well, all airline cancelled their journey to or from Turkey. I called CheapOair and cancelled and naturally asked for reimbursement. It's more than a year now, and yet no money! The second time, I typed my wife's name by mistake instead of my own name as passenger. They did not and could not change back my name, when I asked for change within hours after purchasing, therefore, I lost my whole money.

I have nothing bad to say. For my first time dealing with CheapOair I can say I will definitely book through them again. I take a lot of Carribean trips and I would love to see what kind of service I would receive. I recommend this website to all travelers. You might just get that sweet deal!

I am disappointed in CheapOair and Spirit Airlines. When I booked my flight your agent volunteered that I could cancel within 24 hours -- without incurring a charge (I specifically asked); also the agent failed to alert me that there would be a huge charge for carry-on luggage, a policy with which I was unfamiliar. As a result, Spirit Airlines will never secure my business -- and I would prefer not to do business with CheapOair again as you've lost my trust -- and you were my favorite website for both domestic and international flights.

I received an email from CheapOAir for Labor Day sales airfare. I chose specific dates for a flight for myself and another. Ad said, "only 2 seats left". I was asked to confirm the names of the two travelers, which I did. After I purchased the two seats, I received a confirmation which listed alternate dates for this trip. I immediately called customer service to be told I would receive a full refund but I would be charged $100 for a cancellation charge! I told them it was their system that changed my dates, but they insisted the only way I would receive a refund was with the $100 charge ($50 for each seat). To make matters worse, I. He led my account online and there were 2 debits scheduled (one for $100, and another for $49.60)! All of this for NOTHING! They should be shut down! I will never use this company again and urge everyone to do the same!

Hey CheapOair: My first name is "Joseph" -- not Mercedita!!! Here are some common sense facts: CheapOair continues to send emails to "**" which is owned by "Joseph **" (not Mercedita!). CheapOair booking # ** was paid for exclusively by "Joseph **" (not Mercedita!). In fact, the reservation itself, for booking # ** was made by "Joseph **" (not Mercedita!). Therefore, based on the above facts, why does cheapOair continue to refer to JOSEPH (at **) as MERCEDITA, which is bit insulting... wouldn't you agree?! Please fix your automation!

I booked online tickets to Singapore - Delhi - Singapore for Dec. 23 and Jan. 6th. I selected these dates and entered my credit card details. As soon as my card details were entered, ticket dates were changed automatically. When I called call center to change my tickets to dates I had selected, they mentioned a higher amount. Then I asked for cancellation of tickets and they charged me $200 for cancellation even after my explanation that I selected correct dates. I didn't click on flexi dates option. This is nothing but a scam to cheat customers.

We were never sure if we should go to the Alaska terminal or American so we went to Alaska Air terminal. We sat there until our scheduled boarding time and wondered why no one was there. As it turned out we were supposed to be at terminal 4. We got there too late for our flight and had to take a later flight that evening. That all turned out to be okay, because we don't get that easily upset. Also, since I'm a little hard of hearing, I have difficulty understanding a foreign accent like the ones from India.

The agent got me a flight I needed and was very kind and helpful. Very professional. Not happy with a charge for baggage but that's not agents fault. He was great and made making the reservation very easy and fast. Would definitely fly CheapOair again.

I bought 2 round trip tickets Columbus Ohio to Houston Texas and we were to fly out on Sept 2. My family lives in Baytown Tx where they got over 60 in of rain. The town was evacuated. CheapOair and Hertz rental said, "Sorry. No refunds or changes on dates. You are out of luck." This should be against the law. I will NEVER use these co again.

I was very pleased with lowest price for my tickets. The agent was very pleasant, respectful, considered all my request, it's took time to connect all dots in timely manners and it was done over the phone. She made my day, I saved $1000/ticket!!! Thanks a lot!!!

Outstanding service! The rep. was a little difficult to understand, due to his accent, but otherwise was VERY professional and courteous! Prompt answer to question, and immediate resolution to scheduling conflict! Very Nice! Rep. was fluent in English, but what sounded like an Indian (India) accent, proved a bit trying to understand! We fought thru it, and he was extremely kind about the issue!

Poor treatment by staff before and after trip - I still have not received my refund that Frontier gave me $115. I am very upset with the treatment and disrespect. I will never use CheapOair again. In my 41 years of life I never had so many issues to deal with on taking a trip. If Southwest would not of cancelled the flight to Vegas I would never of used you.

I've been a CheapOair customer for many years. They have changed my flight schedule before but they were always gracious enough to work with me in making sure that my flight schedules and connections are well within my comfort and the airline's requirements. This time they changed my schedules at least twice without much as a sigh of disappointment on my part. But I noticed that one of the scheduled changed has affected the time for checked in to my connecting flight abroad. I was only allowed less than 2 hrs. So I called and to request the time of my departure to an earlier flight so I could meet the 4 hrs checked in time required by the airlines.

Worst experience ever for booking the ticket. The customer service won't give me anything to solve the problem and only tell me to cancel the current ticket then buy a new one, which will cost me additional 1400 dollars. Beside that. I was be holding on the phone more than 40 mins every time I called during 2 days long. I'll never book ticket from there anymore and won't let my friend buy over there anyway. Super unprofessional customer service ever.

I purchase two airline ticket plus hotel from the website but later changed the time of flight on my ticket which comes with free cancellation. They said OK but they will not give the money back in 7 day. It's currently 21 days and haven't gotten anything back. When I called them they said, "We sent you an email the same day to put in a refund request". I was very disappointed. Like if an email request can give me my money back. I have all my bank statements and all it show is that they charge me and never refund my money on full. This is a shame and would hate for it to happen to anyone else working for their hard earn money.

I use CheapOair every time I fly without fail. My experience with them has always been superb. This time was not enjoyable. I made a reservation and put the dates I wanted and choose those dates but it choose the cheaper dates that I did not want. I had to call, go reschedule and let them know what happened and I was charged 50.00. Grrr. I found my mom uses another name so I had to change that and they charged me another 50.00. GRRR even louder. I had trip insurance but that didn't seem to matter. They did waive my seat assignment which was nice but constantly charging. I felt like I was using some ghetto agency not the one I have used so many times who were excellent each time. I'm not sure I will use them again.

I just had to make 1 call and got a great price for a plane ticket for my husband from LAX to New Orleans. I will use your company again. The agent was very friendly and listen to my request. I had to change the date because my husband is being honored in New Orleans on the 22nd. I had to change the date to 21st of September. I was so grateful for all the help.

I have booked my return tickets (Newark to Mumbai) by CheapOair. I have selected United Airlines and CheapOair has sent me Canada Airlines tickets while return. I have called them on Feb 16th, 2017 and asked for United Airlines tickets but their team convinced me that at last moment, "This is only option we got for you" even though I have paid for United Airlines. While returning from Mumbai on August 9th, 2017 Canada Airlines did not allow me and my family to board because we are on H1B Visa and transit journey from Canada to US is not allowed without Transit Visa. Because of CheapOair, we suffered a lot and then I called CheapOair to resolve the issue. They have accepted their fault and did book another ticket saying no additional charge. BUT WHEN I GOT STATEMENT FROM MY BARCLAY CREDIT CARD THEY DID CHARGE $3290.13 AMOUNT. IT'S PURE FRAUD BY CHAEPOAIR

First time Buying with you AND I am Completely Disappointed!! I have never been SO PLAYED for $1598.20 in my entire life!! I bought tickets for a once in a LIFE TIME Family Vacation - my son is Graduating with a Engineering Degree only one in our immediate Family to graduate from College. All our money has been going to tuition - All 4 of us are going to Orlando, Website said "Guarantee Lowest Price." Next morning I check CheapOair - $100.00 cheaper & I call. Denham didn't agree with me at first. Argued a bit said only guarantee within 24hrs - I said I book late yesterday. "Oh ok. Well with taxes only $60.00" but then he said what I didn't know - is baggage is $100.00 each way & I can't pick my seats so I need to upgrade & he can help me with that for $105.00 for all 4 of us & he charged my credit card $106.00 & I still didn't get my $60.00, he applied that towards it.

Charging $50 for changing just one of the traveler's name which I booked five tickets this time and over ten tickets within this year, and the operator was not helpful at all. Just disappointed and not gonna book ticket with CheapOair anymore.

After I booked with you an Air France flight I found it $200 cheaper on Air France website. I wish I could canceled and book from Air France website but it was no refundable flight. I will probably think twice next time and do more search before my next booking. I used to go directly to CheapOair as I trust their prices but this time it was a failure.

I want to warn all potential client of CheapOair how dishonest this company is. During my search for the ticket I request certain date however, they choose to provide me with a later return date. When I discovered this few minutes later it was too late and in order to change the date as I originally requested they charge me extra $185. I would advise all people to stay away from this company.

I booked a same day international flight and received a confirmation email. About an hour before the flight's departure I got a call saying that my flight was cancelled because the flight doesn't have any remaining seats! I called and wanted an answer as to why this happened and why my seat was cancelled and didn't get an answer. The manager (named Samsun) was very rude and didn't help at all. CheapOair apparently overbooks flights and then cancels tickets!

Spent 2 hours trying to arrange flight on the computer. Slow so would get bumped off and feeling frustrated. Saw phone number so called and spoke with Evelyn. Evelyn found trips directly from Omaha to Minneapolis both ways. What I had found were lay-overs in Chicago. All accomplished in a short time and left me feeling great!

I found making airplane reservations with CheapOair to be very efficient, professional, fast and easy to do. I recommend this airline reservation system above all of the others I dealt with in the past. The reservation agent was polite and answered questions thoroughly.

I have spent over 1 1/2 hrs. calling CheapOair and speaking to several personnel of the refund/cancellation who promised to call me back, and they haven't... As of this time I haven't heard anything on refund. It's just the transferring from personnel to personnel and no resolution. CheapOair needs to be organized and work in an organized manner.

Congratulations! Every time I contact CheapOair is a great experience. Every person who takes my call is helpful, professional, caring, efficient. Thank you! It's reassuring to call a company and know that you are going to have your problem/question resolved.

I felt like the customer service could have been way better. I was treated poorly after stating the fact. That I needed help and I was charged $140 when the rep wouldn't let me explain myself. And escalated his voice. I asked to speak with a manager and nothing was resolved. I canceled my flight with Frontier. CheapOair lost a good customer.

When I ordered my airline tickets I checked the dates. As anyone with an IQ over 3 would do. When I got my booking confirmation the dates were different. I called immediately after seeing this. They wanted $55 to change it back to what I originally put. Also, they provide no info on how to actually get your tickets. I had to call several times to get the right info on how to do that. They are completely useless. They are crooks and should be shut down. Unfortunately most won't see until they have a complaint.

Don't use the travel site!!!! I made a mistake on my dates, I called five minutes after I booked. They charged me 80 dollars to cancel five minutes after I booked! They use a call center in India and they did not understand me. They said United already booked the ticket which is not true. I was on the phone for over an hour and they would change the fee.

I made a flight to BWI from MCI and when you changed the destination, I didn't catch it. When I called back I was charged double and penalty. I was trying to get a fair price early, and it was doubled. I will not order from this company again.

The customer rep, Rodólf (spelling?), that I spoke with yesterday when I called to book my flight was very thorough and professional and he answered all my questions. Only suggestion I have is to try to make the "over the phone booking experience" somehow quicker as it took a long time to finalize the whole process over the phone and I was put on hold a few times; but overall, a very positive experience and my respect to Rodólf at the call center in New Delhi. I will use this service again for future flights!

Booked my ticket to Greece on Aug 3rd through CheapOair via a ticketing agent. My ticket was confirmed at the time and I got a confirmation email. I also received a service charge from the company for the call. I waited for two weeks and noticed that my credit card was not charged for the actual ticket, so I called them again to recheck and confirm my ticket. At that time, the agent assured me all is sorted and I asked for another confirmation email and he sent me.

Everything went extremely well. The Representative was extremely professional and polite. I will definitely be using CheapOair in the future for all of my flights. I will tell my family and friends to contact CheapOair for future reservations. Great experience. KUDOS to your corporation.

I booked my flight just two hours ago, and needed to cancel it because my plans have changed. Called the CheapOair and usually, they are supposed to provide a full refund for any flights that are booked within 24 hours, but they charged me 50$! Telling me that payments were already posted! Lied to me! I just checked my bank account, payments were not posted, they were pending and then they dropped after they canceled my booking.

I booked a ticket for October in the site, instead they changed it for August. 2 minutes after that I called them and they said that I had to pay 150$ to change the flight or to cancel. They didn't want to help.

When my son went to the kiosk to print his ticket, he couldn't print it out. As a result went to the ticket counter and they told him the flight had left. There was nothing they could do. And these tickets are non-refundable, but nobody tells you that upfront. So I'm out the $181.00 and my son doesn't get to attend his grandmothers funeral. Do not use these people, book your flight directly with the airline, at least that way you have the chance of getting flight insurance for a nominal $25.00 and you will get your money back. I would have left a no star but wasn't allowed to write a review without leaving a rating.

Riley was super wonderful, helpful, and patient. He addressed my multiple issues professionally and personably! He never got impatient or rattled, gave me time to get information he needed without any trace of impatience or annoyance! Thank you so much!

Got a totally different flight. Extra layovers and 12 more hours for the same price. Who Would Book This Flight. You thieves and con artists! Work for your customers and not CheapOair or you wont have a job anymore. Please if you are reading this do not book through these criminals!!! 5 times you get it right but when you ** up you do it like a boss. I hope your company goes under and all your ** CSRs starve to death.

Tyrese was the best. Very helpful in helping me find a great flight. Great customer service skills. I can't wait to go on my trip now. I will surely recommend your company to others because of your customer service. Keep up the great work in how you train your workers.

Your online services pale by comparison to your agent service. Very good customer service by your agents. I was able to correct my reservation problem using your agent. Had the online program provided the airline selection I had anticipated, I would not have made the corrections.

The agent, Gina, was very patient with me while changing my itinerary due to an error on my part. She had to review other flights from a different airport. She even called me right away when my call was dropped. Very impressed with the customer service. Only drawback was that I was charged more for the change when I found flights cheaper than when I originally booked. Lesson learned.

I accidentally booked a one way flight and noticed as soon as I bought it. They told me I had to pay $50 fee because they put it in their fine print that their "book with confidence, 24 hour cancellation" slogan actually has fine print that says $50 if you cancel within 24 hours. I figured since I had literally just booked it, they could waive the fee but no. I had to pay $50 for a mistake I made booking the flight online just minutes before calling them. They are manipulatively marketing to people on their website to say "book with confidence! Cancel signing 24 hours" and then charge a $50 fee is misleading to say the least.

This was my first time booking a flight and I felt that the agent I talked to was very helpful and answered all the questions that I had and was kind and patient. I would recommend your website to all my friends. Your prices were reasonable.

Very misleading advertising. I have worked in the travel industry for 20 years and know that airline seats are not ticketed instantly. After following the prompts to purchase a ticket for a Saturday, 7:15pm flight, I ended up being booked on a Tuesday 7:30am flight. Called within minutes and was charged a fee to change it and the fare was over double.

I'm pleased with the services offered and would definitely recommend to a friend. The Price Match policy was fully executed for me because I did found my itinerary for $10 dollars less--within 20 minutes of my booking and when I brought it to their attention, they gave me instructions and stayed in constant communication with me until the refund of the price match amount was completed. I was very impressed.

I tried to book a connecting flight through NAS to ELH. Showed through NAS connecting to Bahamasair to ELH. When I booked it only booked me to NAS. I immediately called and was told the Bahamasair flight was full. I could get out the next morning. Which would mean a hotel stay in NAS. I explain this was not my destination. And to cancel the flight. I was charged 150.00 cancellation fee. And they wouldn't help me at all. Don't book with this company. They are rude, no caring in customer service. I was just in tears after four phone calls trying get help. I had to pay the 150.00 and then once they had my credit card they charged a 50.00 to it. Never was told what it was for. I called my credit card company had to put a stop on my card and have it reissued for fraud. I ended up booking straight through American Airlines. Never again on any fly by night company. Should have known better with name like CheapOair. Sad. They will rip you off. Beware.

I made my reservations in May to go to a wedding and visit my mom in Texas. I had to change flights because of a cancer diagnosis (my sister). I tried to get the flight from Hobby moved a week later and was booked on a flight from Houston International instead of Hobby. I tried to get that changed and it would cost another $280 to fly from HOU instead of IAH. I had just paid an additional $346 the day before to change my flights to one week later. Not happy!

I recently had my wi-fi go down in my home so I had to call in to book a flight. The customer service rep was awesome and took the time to find me the best option for my schedule. And not only was the customer service great, their prices were lower than all their competition.

I just want to say that I only use CheapOair (I intensely dislike this name--sorry--it sounds tacky to me), but I continue to use you because I get such outstanding help from Merrie **. She is patient, understanding, unflappable. I have given up on every other travel agent because she/he always pressured me and wanted me to take the only times they were offering. Merrie is willing to listen and find flights that work with my husband and my schedule. I continue to give her name to others and just wrote to the bride and groom whose wedding we are attending in Israel to tell them that I have a wonderful agent to recommend to their other guests for their destination wedding. Keep up the good work with agents like Merrie and I'll be a client for life (in spite of your name!).

I had already booked the ticket on United - but thought I could save $100 by changing. I canceled the first ticket and booked with you but when I looked at the schedule that came up, it was the day before - so I only saved about $40, but I saved.

Currently serving in the military and I book a flight for a round trip $481.00 for leave. Somehow suddenly my command have to change my leave day. Due to change of training as we preparing for deployment. So I have to cancel and change my flight. This is happened three days before the scheduled flight. But they told me to pay 200.00 dollars extra to reschedule my flight. So I try to book a flight but they can't book me for the same price and I have to pay the extra. I'm not recommending this company. They told me to call United Airlines to file a reimbursement. But no help.

Called to booked a roundtrip flight & advised the agent I saw a cheaper fare online. Agent was clueless (Yana), didn't even asked to check the website to verify. She just said "We have the lowest price and that's all we can do." Customer Service sucks! Don't put your best price guarantee disclaimer if you cannot implement it.

I had looked for tickets to Sofia, Bulgaria, on several travel sites. I called CheapOair and they found me a ticket on the exact day I needed for $400 less than any other place. I am very pleased. The agent was super helpful and very friendly. I highly recommend them.

Even after buying the travel insurance this company made my life miserable. An extra $132.80 to change the date on the trip. Then another $72.80 just to change an C to an N. The fees are kept coming and they would not allow me a refund on my card when I tried to cancel. I will NEVER use CheapOair in my lifetime again. Shame on them when people make simple errors.

Hello when I called to make the reservation I told the lady that I had used CheapOair before, We continued on with our conversation and the reservation took awhile to make and I forgot to say anything more about my discount but I did mention it at the beginning. So my discount was missed and I didn't get to use it and I was little unhappy. It was up to $25 off of your fees and when I call back the guy said well you can use it next time. That didn't seem like a satisfactory answer to me and so that's why I'm writing this to you. Other than that my experience was very good with the agent. She found the one that I had been looking for and the price had went up so the discount would have been nice.

Graham was very helpful and patient with me on the phone, giving many options to my trip and also with my requests. Very good experience. Wanted him to explore Maridian which was not on his original itinerary. My request ended up costing a bit more in airfare, but he was able to get us a great price and a direct flight to Naples, Italy.

I was unable to board the plane to return to Montréal because of some changes in Canada requiring Canadian citizens to have a Canadian passport or a special authorization. Nobody at CheapOair or Lufthansa mentioned this to me. Cheapoair kept telling me it was up to Lufthansa to help me and Lufthansa kept telling me it was up to cheapoair. At the end of the day, I'm losing over 2000$,+ 1 day of work. I fly at least twice a year, but I won't deal with cheapoair or Lufthansa again. This was a terrible experience. I'm very disappointed. I'm sure somebody could have at least gave me back some money back so I can pay the hotel. What am I suppose to do for 10 days...

My agent was extremely professional. He was considerate in giving me a better deal on my booking by honoring my status with CheapOair. He made it affordable for me to fly. I will only book via CheapOair in the future because of your fantastic deals!

I made reservation with CheapOair while later I received an email I need to change my flight date due to storm so I called CheapOair. Said call American Airlines but when I called American Airlines said I can't change or cancel my Airlines. I asked, they said CheapOair put restrictions on my ticket that's why and when I call back after long hold they help nothing. This was very bad experience. I won't recommend this cheap company.

Excellent customer service and the best deal. Try to do it online but had trouble with the internet so I call the 1800 number and Kevin helped me out finding the best deal for me, I am very satisfied with the quality of service.

I booked a flight 7 months in advance, my company plans changed and dread fell over me. I knew I would have to call CheapOair and I prepared myself for arguments and complaints, to find some "humane" in my situation. I found it. I believe her name was Alanna, she listened as if I was important and she understood… and then "made an offer that I could not refuse", it was a delight.

The person I spoke with had knowledge of job position because he was very pleasant respectful and helpful... Person name is Devan. I fly Spirit airlines most of the time and have never had any problems thus far and looking forward to my next trip drama free as usual.

First Time I have used this service we shall see. The agents seemed pleasant however I am concerned about my return. My Brother Mario ** Just had a triple bypass and had numerous complications. Mario has been on a ventilator for 11 days. I hope my purchase of the travel insurance will help. I had No idea this was happening when I purchased my Tickets.

He was lovely. Found me exactly what I wanted for the price I could pay and recommended something I could use. Helped me in every way he could. Polite and nice young man. His English was very good and he understood me very well.

My wife and I are celebrating our 25th anniversary this October. I decided to set up a trip to Hawaii to celebrate. We are on a limited budget so I was trying my best to stay on budget. Found flights, hotel and airfare through CheapOair. Called in to see how it worked. Was assured that if we had a change of plans we had a 24 hour cancellation policy. That's when the nightmare began. Paid for upgraded seating and purchased travel insurance - all was told under the 24 hour confirmation. My credit Card Company texted fraud because there were 10 or more transactions for the same reservation.

I was having trouble with the internet site freezing up on me and a member of your team named John helped me tremendously book my entire trip. He was exceptional and I thank him for his help. Later Jasmine helped me book on night at a hotel in Venice. She was also very polite and helpful. From what I have experienced, you have a wonderful staff.