CheapOair Reviews

I used this service once before and thought I would book again. When it came to my ticket price, the sales rep talked in circles. He gave me a price then told me, my price included a package of benefits at no additional cost. When my email confirmation arrived, it outlined the additional charges for the package. I immediately called back to cancel and was told there was a $100 cancellation fee even though I booked the flight 2 minutes earlier and was LIED to. After 55 minutes of escalating transfers, I was still left no satisfaction. I will not use nor recommend this company to anyone.

My husband booked flights for a guys' weekend thru CheapOair. Everyone else booked thru Delta and their flights have been canceled to DR because of Maria. But the flights he booked on this site have not been and even though he paid extra for the travel insurance they are not willing to reschedule his flights without penalty to him. I will never use this site again.

I booked the airline tickets from Colombo to Melbourne. Paid it. I got the confirmation of the tickets. Next thing I noticed is hotels were booked on random dates in Colombo which I never required. Charged me 3000 dollars. Tried to get the money back, failed. Hotel in Colombo (Hilton) said they never had dealing with CheapOair but it was booked with Expedia but CheapOair charged my credit card. Cheapoair not admitting they used a middlemen. How come they store my credit card to book the hotels. Still I have no separate hotel booking reservation as I never did a reservation. 500 dollars of tax been charged. I can't understand why Cheapoair returns the money. Their arguments is hotel is refusing it. But I never book the hotel and they can't prove it. So please be careful, don't use the website. They store the card details and carry on. I was told it's for customer convenience.

I'm actually still on hold now for almost 40 minutes as I write this review. I can't express how incredibly disappointed I am with this company. I will absolutely never ever book or refer business with them ever again. I booked a flight after choosing the departing and destination airport only to have the destination airport changed on me while booking the reservation. I noticed this about a minute after it happened and immediately went on the live chat where they were ZERO help. They then said I needed to call customer service and so I did and once again had ZERO help. I have waited 40 minutes and now been hung up on with them even having the nerve to ask for a survey at the end. Absolutely disgusted.

Loved booking with CheapOair. I will be using you again. I need help so I called your number. My agent was. He was very helpful. Can't wait to go to California. I can't wait to surprise my father on his 87th birthday. I plan on surprise if him.

Three times I have called to get assistance with booking flights, each time the Representative has been extremely helpful. He explained what would be taking place and when, explained insurance and rental car and hotel reservations. He was very knowledgeable and extremely polite.

I booked flight thru CheapOair for my family of 5. After 15 minutes I checked prices on another app and there was $72 less so I called customer service and he said he will check. He did search and told me that there is less price but they don't have seats for 5 people so he can not match the price. I said on my screen it's showing that they have seats. But even they don't have for 5 but for one person so you should match the price but he refused and told me you can cancel reservations without any fees if not satisfied. I said, "Ok I will cancel it."

I had worst experience with CheapOair. I had flight booking from Toronto to Ahmadabad month ago. Due to some reason, I had to change my booking dates but in the end, I had to cancel my ticket and had to pay cancellation charge (I canceled my ticket within 5 hours of booking). Then I had talk with customer representative and I booked new ticket. And I had to cancel that as well because I was not told that I need Abu Dhabi visa if stay is longer than 8 hours. I paid cancellation charge again so in the end I had no flights booked and I was down with $125.

I complained about penalty fees from the company. They charged a fee for a cancellation. $25. The cancellation was due to no fault of mine. It booked me on an alternative date which I could not use. I got a refund after I complained here and at the company website. I gave a negative review at Yelp as well.

The person who booked my flight made a mistake in booking my return flight. When I printed it off the next morning I notice the mistake. I then called them and explained the problem and the agent took care of it immediately and said since it was our agent who made the mistake there would no charge for the change.

On 9/18/2017, I searched for a flight on kayak.com, and kayak brought me to cheapoair.com. I booked the flight and because the overlay was too long, within 15-30 minutes I called the cheapoair.com customer service to cancel. They did not honor 24 hour free cancellation term. I sent them my screenshot both on desktop as well as on my mobile app, that cheapoair.com display about "Free cancellation". The customer service and the manager still did charge me $150 for cancellation. The website gives misleading message to customer and general public.

I have booked Hotel online (Ramada Houston Intercontinental Airport south) as per the attached email for booking confirmation and my credit card with charged for total amount of $ 432.99, then received cancelled email as per attached, then received a phone call from your customer services that Ramada does not accept any hotel reservation because it is full and if I want to change the reservation I have to choose different hotel. Customer services chooses for me Days INN Hotel and charged my Visa card for another amount of $432.99 while she advised me that she will use the same amount charged in the previous booking and she will not charge my Visa Card, but unfortunately I have been charged twice for one hotel reservation, one time by the system online reservation and second time by your customer services.

These people LIED and told me that my return flight was canceled and that I had to buy a new ticket right then and there or I would not be able to go home... Furious and confused I bought a new ticket due to the fact that they said I would not be able to get on my return flight as it no longer existed. I go to check into my return flight. THE ORIGINAL TICKET WAS NEVER CANCELED. So CheapOair LIED to get me to BUY a new ticket AND kept the money from my original ticket purchased. When I called them, they said... THEY COULD NOT RETURN THE TICKET IT'S NON REFUNDABLE.

The guy who helped me was FANTASTIC - went out of his way to help me get a flight that met my needs and budget - he was super friendly and polite and took quite a bit of trouble to get me the flight. I am very very happy with the service I got. ;-)

Due to Hurricane Irma our flight was cancelled. We did get the confirmation of cancellation through the travel advisories and then through email from CheapOair. I tried three times to get a refund but kept getting a run-around by being told to call different numbers. All of their customer service calls go through India which is okay except some of the agents are very difficult to understand because of regional accents.

I was very Happy when my friend recommend me this company. She used this company for flights and gave her good deals. But unfortunately I have a very bad experience with this company. I called to make a package reservation for Ft Lauderdale Florida from New York. I explained the sales representative I want something with good price and good location in Ft Lauderdale. The representative said it will be included flight, hotel plus breakfast. But the whole information he gave me was wrong. He said they gave me a good airline company and good hotel. They lie to the people.

I booked through CheapOair a flight to St Maarten. However, St Maarten has been badly damaged by Hurricane Irma? First, the place we book was also badly damaged and do not know when it will open. Had no problem getting reimburse from them. So today, my wife called cheapoair to get reimburse for the airline tickets. Initially they said no refunds and then said call the airlines JetBlue. Jet Blue told my wife what cheapoair needs to do on their computer to get our monies reimburse. Now understand as I am writing this she is still on the phone for three hours trying to explain what Jet Blue said to do. She has been disconnected 5 times but on hold 6 times waiting for a manager and one time waited for a manger to call her back.

During my online booking experience, I inadvertently put the WRONG return date on my round trip airline tickets. Two hours later, when I discovered the error I was in such a panic, and not sure quite what to do. I called a CheapOair agent and within minutes he solved my problem, changing my return flight booking to the proper date. There was a $50 fee, but I considered that affordable since the error had been mine and my vacation was "saved".

I recently booked a ticket with CheapOair, I selected the date that I wanted, the price seemed reasonable therefore, I decided to purchase. Once I input my information and submit, I saw that the date was change to an alternate date. That's not the date that I chose, why suddenly the date changed? I called the customer service number immediately and told them what happen. The agent, who could barely speak any English informed me that there is no fee to change within 24 hrs, however, to get the date that I wanted I would have to pay an extra $140 dollars.

I booked my plane fare at CheapOair thinking I would be saving money. After the booking, $50.00 extra was charged to my credit card that was not explained to me. I booked this ticket May 22. 2017. Travel date was for Sept. 28, 2017. Wanted to make sure there is no penalty should I cancel so I was told to pay extra $19.95 Travel Protection which I did. Now, I could not go September 28 and called CheapOair today, September 13, 2017. I was told that there is a $50.00 cancellation fee! Not only that, I was not told that the Airline, Jet Blue also had a $150.00 cancellation fee! Again it was not disclosed. That is a shock to me!

I've used CheapO before with decent results, but after this one, never, ever again! My wife called to buy a one way ticket to Denver for Sept. 1, 2017. She booked it for 9/1/17, and all was well. An hour or so later, I pulled up her itinerary - the first screen that came up asked if I wanted to change the date to Sept. 4. I said NO. When the itinerary came up, it was changed to the 4th - which was absolutely useless for us! We called and went around and around for hours with them on the phone, and got NO satisfaction at all. They insisted on charging us $50 to cancel the flight that THEY had screwed up. I think the truth here is that the flight we wanted was not available at the price they sold if for on the 1st, so they changed it to the 4th! This is false advertising and bait and switch.

I required help on 6 flight legs between Boston and Christchurch NZ trying to get the biggest seats (I am 6'4" tall) that I could and still minimize layovers. I was very flexible on dates so there was a lot to look at. The agent was patient and very, very helpful.

I booked the trip online and booked it for a date and a fare, when received confirmation email, it indicated a different date, so I called to cancel the reservation 5 minutes after receiving the email. An agent told me they will have to charge $25 cancellation fee per person (we are 4 family members). They left me waiting on the phone for 45 minutes, I called again and the new agent told me that the cancellation fee was $50 per person. Another 45 minutes wait. They really do not want to help. This is an easy way to make money.

I've used this website a few times. I love it. And even when I messed up my flight info I called them and they made the changes immediately. So awesome. They will continue to have my business. Thanks again. People don't like that they charge for bags but with these prices you can't beat it.

I am dissatisfied with the performance provided from CheapOair. I will never affiliate my time with this company. Wait time is too long and was transferred several times because of the lack of knowledge call service has to offer. It is unbelievable to not render a full refund of my airline flight considering the circumstances we were dealt. How could cheapoair not give out a full refund for my flight to Orlando during a state evacuation from a hurricane. Also to top it all off I was told if I cancel my flight there would be a penalty fee and there is nothing they can do because of policy. Very poor customer service. This is a highly unrecommended company that only cares about making money.

He was so helpful. Online booking was a nightmare and he took care of everything for me and is getting my son home to me!! I will for sure tell people about the awesome experience I had and how helpful he was. I truly appreciate all that was done for me!

After I couldn't buy my Fiji airline tickets on your website, your representative called me and helped me purchase my airline tickets. I saved quite a bit of money over what my friends paid directly to the airline. I appreciate this very much. Thanks!

Perfectly Insane story: Just a couple of weeks ago we ordered through CheapOair the flights for our upcoming trip to the U.S - the trip includes three flights - From and back to Israel, and one flight inside the U.S. all British Airways flights. After making the reservations we noticed unfortunately that a mistake has been made and the flight that was intended to be from L.A to N.Y was ordered from Seattle to N.Y - probably our mistake. We innocently assumed that for a fair cost, we can easily change the destination but then realized that CheapOair charge over $200 Per ticket just to make changes in the flight itinerary. Adding to that the sum we already paid for the inner flight that we won't be taking + the new flight from L.A to N.Y it would cost over $1000 for 2 trips from L.A to N.Y (!!!!).

This is the first time I use CheapOAir to buy plane ticket and I believe, finding a good deal for me and everyone else takes experience and strong collecting information, updating for what's available on time. You guys are truly professional.

Last minute flight cancellation, due to family emergency after arriving at airport. Called airline and CheapOair. I was placed on hold by CheapOair several times by agents and then call went to serve line. 2 days later I received a email saying I was a no show and I would not get a refund. What is the purposes of paying extra for travel insurance? I will never used this site.

The agent was very helpful! Very cordial and went out of his way to find the best deal. It was a very good experience! He tried many airlines - Air Canada, Icelandic Airline, United, Delta and American Airlines - with different possibilities and several airports.

The agent who called me said that the flight price is 1379 and because there is a promo I will get it for 1279. However, I ended up paying 1415 instead. Should have been frank about the actual price because I could have looked a cheaper flight and book it on my own.

I accidentally clicked the wrong return flight and your rep helped and changed it for me. No problems at all. Another call to your company to make sure I did not need to change names to match our ID's exactly. I was told that since we were traveling domestic, we are fine as long as the first and last names match up. Quick phone call with a polite rep. Thank you for all the help.

I keep it simple. Bought a flight- RSW-EWR-HKG-KUL. Friday Sept 8. RSW to EWR was delayed so I miss my connecting flight. Call customer service ahead to notify and hope they can work something out for me since it's a late flight. Was told to just proceed to airline counter for other alternatives. Arrive at EWR 2.30am and there is nothing open. Call customer service again and was told airline office open on Monday and this is another 48 hours wait. No resolution! Funny things is, call airline reservation line and they answer just fine.

If nothing goes wrong then maybe this would be an ok company. My flight was cancelled from Tampa due to the storm and they insisted I had to CALL them. I was put on hold for over 30 minutes. At this time of response I STILL have not been helped. But if I call to book a flight, boy they are right there to take your money. Not to mention they are all INDIAN and I cannot understand them. I STRONGLY suggest you book directly with the airline or you may have to fight to get your money back. Bait and switch. They hook you in quickly, but getting out is VERY hard.

I was promised a $50 coupon promo for future travel which I never received. Each time I called in I was on hold for more than 15 mins. The rep I spoke with tried to help by finding other promo codes but none of them worked on the second trip I booked.

I had to change the dates of this Booking. The new dates should be Oct 30th and the return Nov9. In a call with a billing representative they confirmed the dates were changed. And she sent an email confirmation... The email still shows the old dates! I was not satisfied with the unkind manner she treated me. I was trying to explain to her that I was not able to receive the emails in the proper way. I spent all day on the phone, usually your rep. are really kind and patient. I'm so sorry to still have the problem and it is not solved. I try calling many times. Asked for a callback. No one called.

CheapOair told me to contact Spirit Airlines to add these two items (bag and wheelchair) to my ticket. I've been trying for two days. I don't have a Spirit account. I can't get into Their system without an account and password. I tried the phone, but the recent weather has made the wait time an hour or more. Please help me. Each passing day makes the cost of my bag increase.

Your agent, Richard, was patient, very efficient and got me a great deal. He asked pertinent questions, repeated back to me information that he had collected to make sure of accuracy. I will book with your company again in the future. Also, I have recommended you to a friend.

Jaidin was my angel. She called back to get me out of Florida. Highly recommend CheapOair!! She cared enough to tirelessly find flights for me. If I could I'd give them 100 stars. Will definitely use them again. And the ticket was reasonable, I will always remember the great experience I had with CheapOair.

I travel a lot. I have tried several international and domestic airplane tickets with CheapOair. If everything goes smooth, you are lucky. But if anything goes a little bit wrong, you are doomed. Here is some of my experiences with CheapOair example: in 2016 Turkey Coup event, I was unlucky to travel that way. Well, all airline cancelled their journey to or from Turkey. I called CheapOair and cancelled and naturally asked for reimbursement. It's more than a year now, and yet no money! The second time, I typed my wife's name by mistake instead of my own name as passenger. They did not and could not change back my name, when I asked for change within hours after purchasing, therefore, I lost my whole money.

I have nothing bad to say. For my first time dealing with CheapOair I can say I will definitely book through them again. I take a lot of Carribean trips and I would love to see what kind of service I would receive. I recommend this website to all travelers. You might just get that sweet deal!

I am disappointed in CheapOair and Spirit Airlines. When I booked my flight your agent volunteered that I could cancel within 24 hours -- without incurring a charge (I specifically asked); also the agent failed to alert me that there would be a huge charge for carry-on luggage, a policy with which I was unfamiliar. As a result, Spirit Airlines will never secure my business -- and I would prefer not to do business with CheapOair again as you've lost my trust -- and you were my favorite website for both domestic and international flights.

I received an email from CheapOAir for Labor Day sales airfare. I chose specific dates for a flight for myself and another. Ad said, "only 2 seats left". I was asked to confirm the names of the two travelers, which I did. After I purchased the two seats, I received a confirmation which listed alternate dates for this trip. I immediately called customer service to be told I would receive a full refund but I would be charged $100 for a cancellation charge! I told them it was their system that changed my dates, but they insisted the only way I would receive a refund was with the $100 charge ($50 for each seat). To make matters worse, I. He led my account online and there were 2 debits scheduled (one for $100, and another for $49.60)! All of this for NOTHING! They should be shut down! I will never use this company again and urge everyone to do the same!

Hey CheapOair: My first name is "Joseph" -- not Mercedita!!! Here are some common sense facts: CheapOair continues to send emails to "**" which is owned by "Joseph **" (not Mercedita!). CheapOair booking # ** was paid for exclusively by "Joseph **" (not Mercedita!). In fact, the reservation itself, for booking # ** was made by "Joseph **" (not Mercedita!). Therefore, based on the above facts, why does cheapOair continue to refer to JOSEPH (at **) as MERCEDITA, which is bit insulting... wouldn't you agree?! Please fix your automation!

I booked online tickets to Singapore - Delhi - Singapore for Dec. 23 and Jan. 6th. I selected these dates and entered my credit card details. As soon as my card details were entered, ticket dates were changed automatically. When I called call center to change my tickets to dates I had selected, they mentioned a higher amount. Then I asked for cancellation of tickets and they charged me $200 for cancellation even after my explanation that I selected correct dates. I didn't click on flexi dates option. This is nothing but a scam to cheat customers.

We were never sure if we should go to the Alaska terminal or American so we went to Alaska Air terminal. We sat there until our scheduled boarding time and wondered why no one was there. As it turned out we were supposed to be at terminal 4. We got there too late for our flight and had to take a later flight that evening. That all turned out to be okay, because we don't get that easily upset. Also, since I'm a little hard of hearing, I have difficulty understanding a foreign accent like the ones from India.

The agent got me a flight I needed and was very kind and helpful. Very professional. Not happy with a charge for baggage but that's not agents fault. He was great and made making the reservation very easy and fast. Would definitely fly CheapOair again.

I bought 2 round trip tickets Columbus Ohio to Houston Texas and we were to fly out on Sept 2. My family lives in Baytown Tx where they got over 60 in of rain. The town was evacuated. CheapOair and Hertz rental said, "Sorry. No refunds or changes on dates. You are out of luck." This should be against the law. I will NEVER use these co again.

I was very pleased with lowest price for my tickets. The agent was very pleasant, respectful, considered all my request, it's took time to connect all dots in timely manners and it was done over the phone. She made my day, I saved $1000/ticket!!! Thanks a lot!!!

Outstanding service! The rep. was a little difficult to understand, due to his accent, but otherwise was VERY professional and courteous! Prompt answer to question, and immediate resolution to scheduling conflict! Very Nice! Rep. was fluent in English, but what sounded like an Indian (India) accent, proved a bit trying to understand! We fought thru it, and he was extremely kind about the issue!

Poor treatment by staff before and after trip - I still have not received my refund that Frontier gave me $115. I am very upset with the treatment and disrespect. I will never use CheapOair again. In my 41 years of life I never had so many issues to deal with on taking a trip. If Southwest would not of cancelled the flight to Vegas I would never of used you.

I've been a CheapOair customer for many years. They have changed my flight schedule before but they were always gracious enough to work with me in making sure that my flight schedules and connections are well within my comfort and the airline's requirements. This time they changed my schedules at least twice without much as a sigh of disappointment on my part. But I noticed that one of the scheduled changed has affected the time for checked in to my connecting flight abroad. I was only allowed less than 2 hrs. So I called and to request the time of my departure to an earlier flight so I could meet the 4 hrs checked in time required by the airlines.

Worst experience ever for booking the ticket. The customer service won't give me anything to solve the problem and only tell me to cancel the current ticket then buy a new one, which will cost me additional 1400 dollars. Beside that. I was be holding on the phone more than 40 mins every time I called during 2 days long. I'll never book ticket from there anymore and won't let my friend buy over there anyway. Super unprofessional customer service ever.

I purchase two airline ticket plus hotel from the website but later changed the time of flight on my ticket which comes with free cancellation. They said OK but they will not give the money back in 7 day. It's currently 21 days and haven't gotten anything back. When I called them they said, "We sent you an email the same day to put in a refund request". I was very disappointed. Like if an email request can give me my money back. I have all my bank statements and all it show is that they charge me and never refund my money on full. This is a shame and would hate for it to happen to anyone else working for their hard earn money.

I use CheapOair every time I fly without fail. My experience with them has always been superb. This time was not enjoyable. I made a reservation and put the dates I wanted and choose those dates but it choose the cheaper dates that I did not want. I had to call, go reschedule and let them know what happened and I was charged 50.00. Grrr. I found my mom uses another name so I had to change that and they charged me another 50.00. GRRR even louder. I had trip insurance but that didn't seem to matter. They did waive my seat assignment which was nice but constantly charging. I felt like I was using some ghetto agency not the one I have used so many times who were excellent each time. I'm not sure I will use them again.

I just had to make 1 call and got a great price for a plane ticket for my husband from LAX to New Orleans. I will use your company again. The agent was very friendly and listen to my request. I had to change the date because my husband is being honored in New Orleans on the 22nd. I had to change the date to 21st of September. I was so grateful for all the help.

I have booked my return tickets (Newark to Mumbai) by CheapOair. I have selected United Airlines and CheapOair has sent me Canada Airlines tickets while return. I have called them on Feb 16th, 2017 and asked for United Airlines tickets but their team convinced me that at last moment, "This is only option we got for you" even though I have paid for United Airlines. While returning from Mumbai on August 9th, 2017 Canada Airlines did not allow me and my family to board because we are on H1B Visa and transit journey from Canada to US is not allowed without Transit Visa. Because of CheapOair, we suffered a lot and then I called CheapOair to resolve the issue. They have accepted their fault and did book another ticket saying no additional charge. BUT WHEN I GOT STATEMENT FROM MY BARCLAY CREDIT CARD THEY DID CHARGE $3290.13 AMOUNT. IT'S PURE FRAUD BY CHAEPOAIR

First time Buying with you AND I am Completely Disappointed!! I have never been SO PLAYED for $1598.20 in my entire life!! I bought tickets for a once in a LIFE TIME Family Vacation - my son is Graduating with a Engineering Degree only one in our immediate Family to graduate from College. All our money has been going to tuition - All 4 of us are going to Orlando, Website said "Guarantee Lowest Price." Next morning I check CheapOair - $100.00 cheaper & I call. Denham didn't agree with me at first. Argued a bit said only guarantee within 24hrs - I said I book late yesterday. "Oh ok. Well with taxes only $60.00" but then he said what I didn't know - is baggage is $100.00 each way & I can't pick my seats so I need to upgrade & he can help me with that for $105.00 for all 4 of us & he charged my credit card $106.00 & I still didn't get my $60.00, he applied that towards it.

Charging $50 for changing just one of the traveler's name which I booked five tickets this time and over ten tickets within this year, and the operator was not helpful at all. Just disappointed and not gonna book ticket with CheapOair anymore.

After I booked with you an Air France flight I found it $200 cheaper on Air France website. I wish I could canceled and book from Air France website but it was no refundable flight. I will probably think twice next time and do more search before my next booking. I used to go directly to CheapOair as I trust their prices but this time it was a failure.

I want to warn all potential client of CheapOair how dishonest this company is. During my search for the ticket I request certain date however, they choose to provide me with a later return date. When I discovered this few minutes later it was too late and in order to change the date as I originally requested they charge me extra $185. I would advise all people to stay away from this company.

I booked a same day international flight and received a confirmation email. About an hour before the flight's departure I got a call saying that my flight was cancelled because the flight doesn't have any remaining seats! I called and wanted an answer as to why this happened and why my seat was cancelled and didn't get an answer. The manager (named Samsun) was very rude and didn't help at all. CheapOair apparently overbooks flights and then cancels tickets!

Spent 2 hours trying to arrange flight on the computer. Slow so would get bumped off and feeling frustrated. Saw phone number so called and spoke with Evelyn. Evelyn found trips directly from Omaha to Minneapolis both ways. What I had found were lay-overs in Chicago. All accomplished in a short time and left me feeling great!

I found making airplane reservations with CheapOair to be very efficient, professional, fast and easy to do. I recommend this airline reservation system above all of the others I dealt with in the past. The reservation agent was polite and answered questions thoroughly.

I have spent over 1 1/2 hrs. calling CheapOair and speaking to several personnel of the refund/cancellation who promised to call me back, and they haven't... As of this time I haven't heard anything on refund. It's just the transferring from personnel to personnel and no resolution. CheapOair needs to be organized and work in an organized manner.

Congratulations! Every time I contact CheapOair is a great experience. Every person who takes my call is helpful, professional, caring, efficient. Thank you! It's reassuring to call a company and know that you are going to have your problem/question resolved.

I felt like the customer service could have been way better. I was treated poorly after stating the fact. That I needed help and I was charged $140 when the rep wouldn't let me explain myself. And escalated his voice. I asked to speak with a manager and nothing was resolved. I canceled my flight with Frontier. CheapOair lost a good customer.

When I ordered my airline tickets I checked the dates. As anyone with an IQ over 3 would do. When I got my booking confirmation the dates were different. I called immediately after seeing this. They wanted $55 to change it back to what I originally put. Also, they provide no info on how to actually get your tickets. I had to call several times to get the right info on how to do that. They are completely useless. They are crooks and should be shut down. Unfortunately most won't see until they have a complaint.

Don't use the travel site!!!! I made a mistake on my dates, I called five minutes after I booked. They charged me 80 dollars to cancel five minutes after I booked! They use a call center in India and they did not understand me. They said United already booked the ticket which is not true. I was on the phone for over an hour and they would change the fee.

I made a flight to BWI from MCI and when you changed the destination, I didn't catch it. When I called back I was charged double and penalty. I was trying to get a fair price early, and it was doubled. I will not order from this company again.

The customer rep, Rodólf (spelling?), that I spoke with yesterday when I called to book my flight was very thorough and professional and he answered all my questions. Only suggestion I have is to try to make the "over the phone booking experience" somehow quicker as it took a long time to finalize the whole process over the phone and I was put on hold a few times; but overall, a very positive experience and my respect to Rodólf at the call center in New Delhi. I will use this service again for future flights!

Booked my ticket to Greece on Aug 3rd through CheapOair via a ticketing agent. My ticket was confirmed at the time and I got a confirmation email. I also received a service charge from the company for the call. I waited for two weeks and noticed that my credit card was not charged for the actual ticket, so I called them again to recheck and confirm my ticket. At that time, the agent assured me all is sorted and I asked for another confirmation email and he sent me.

Everything went extremely well. The Representative was extremely professional and polite. I will definitely be using CheapOair in the future for all of my flights. I will tell my family and friends to contact CheapOair for future reservations. Great experience. KUDOS to your corporation.

I booked my flight just two hours ago, and needed to cancel it because my plans have changed. Called the CheapOair and usually, they are supposed to provide a full refund for any flights that are booked within 24 hours, but they charged me 50$! Telling me that payments were already posted! Lied to me! I just checked my bank account, payments were not posted, they were pending and then they dropped after they canceled my booking.

I booked a ticket for October in the site, instead they changed it for August. 2 minutes after that I called them and they said that I had to pay 150$ to change the flight or to cancel. They didn't want to help.

When my son went to the kiosk to print his ticket, he couldn't print it out. As a result went to the ticket counter and they told him the flight had left. There was nothing they could do. And these tickets are non-refundable, but nobody tells you that upfront. So I'm out the $181.00 and my son doesn't get to attend his grandmothers funeral. Do not use these people, book your flight directly with the airline, at least that way you have the chance of getting flight insurance for a nominal $25.00 and you will get your money back. I would have left a no star but wasn't allowed to write a review without leaving a rating.

Riley was super wonderful, helpful, and patient. He addressed my multiple issues professionally and personably! He never got impatient or rattled, gave me time to get information he needed without any trace of impatience or annoyance! Thank you so much!

Got a totally different flight. Extra layovers and 12 more hours for the same price. Who Would Book This Flight. You thieves and con artists! Work for your customers and not CheapOair or you wont have a job anymore. Please if you are reading this do not book through these criminals!!! 5 times you get it right but when you ** up you do it like a boss. I hope your company goes under and all your ** CSRs starve to death.

Tyrese was the best. Very helpful in helping me find a great flight. Great customer service skills. I can't wait to go on my trip now. I will surely recommend your company to others because of your customer service. Keep up the great work in how you train your workers.

Your online services pale by comparison to your agent service. Very good customer service by your agents. I was able to correct my reservation problem using your agent. Had the online program provided the airline selection I had anticipated, I would not have made the corrections.

The agent, Gina, was very patient with me while changing my itinerary due to an error on my part. She had to review other flights from a different airport. She even called me right away when my call was dropped. Very impressed with the customer service. Only drawback was that I was charged more for the change when I found flights cheaper than when I originally booked. Lesson learned.

I accidentally booked a one way flight and noticed as soon as I bought it. They told me I had to pay $50 fee because they put it in their fine print that their "book with confidence, 24 hour cancellation" slogan actually has fine print that says $50 if you cancel within 24 hours. I figured since I had literally just booked it, they could waive the fee but no. I had to pay $50 for a mistake I made booking the flight online just minutes before calling them. They are manipulatively marketing to people on their website to say "book with confidence! Cancel signing 24 hours" and then charge a $50 fee is misleading to say the least.

This was my first time booking a flight and I felt that the agent I talked to was very helpful and answered all the questions that I had and was kind and patient. I would recommend your website to all my friends. Your prices were reasonable.

Very misleading advertising. I have worked in the travel industry for 20 years and know that airline seats are not ticketed instantly. After following the prompts to purchase a ticket for a Saturday, 7:15pm flight, I ended up being booked on a Tuesday 7:30am flight. Called within minutes and was charged a fee to change it and the fare was over double.

I'm pleased with the services offered and would definitely recommend to a friend. The Price Match policy was fully executed for me because I did found my itinerary for $10 dollars less--within 20 minutes of my booking and when I brought it to their attention, they gave me instructions and stayed in constant communication with me until the refund of the price match amount was completed. I was very impressed.

I tried to book a connecting flight through NAS to ELH. Showed through NAS connecting to Bahamasair to ELH. When I booked it only booked me to NAS. I immediately called and was told the Bahamasair flight was full. I could get out the next morning. Which would mean a hotel stay in NAS. I explain this was not my destination. And to cancel the flight. I was charged 150.00 cancellation fee. And they wouldn't help me at all. Don't book with this company. They are rude, no caring in customer service. I was just in tears after four phone calls trying get help. I had to pay the 150.00 and then once they had my credit card they charged a 50.00 to it. Never was told what it was for. I called my credit card company had to put a stop on my card and have it reissued for fraud. I ended up booking straight through American Airlines. Never again on any fly by night company. Should have known better with name like CheapOair. Sad. They will rip you off. Beware.

I made my reservations in May to go to a wedding and visit my mom in Texas. I had to change flights because of a cancer diagnosis (my sister). I tried to get the flight from Hobby moved a week later and was booked on a flight from Houston International instead of Hobby. I tried to get that changed and it would cost another $280 to fly from HOU instead of IAH. I had just paid an additional $346 the day before to change my flights to one week later. Not happy!

I recently had my wi-fi go down in my home so I had to call in to book a flight. The customer service rep was awesome and took the time to find me the best option for my schedule. And not only was the customer service great, their prices were lower than all their competition.

I just want to say that I only use CheapOair (I intensely dislike this name--sorry--it sounds tacky to me), but I continue to use you because I get such outstanding help from Merrie **. She is patient, understanding, unflappable. I have given up on every other travel agent because she/he always pressured me and wanted me to take the only times they were offering. Merrie is willing to listen and find flights that work with my husband and my schedule. I continue to give her name to others and just wrote to the bride and groom whose wedding we are attending in Israel to tell them that I have a wonderful agent to recommend to their other guests for their destination wedding. Keep up the good work with agents like Merrie and I'll be a client for life (in spite of your name!).

I had already booked the ticket on United - but thought I could save $100 by changing. I canceled the first ticket and booked with you but when I looked at the schedule that came up, it was the day before - so I only saved about $40, but I saved.

Currently serving in the military and I book a flight for a round trip $481.00 for leave. Somehow suddenly my command have to change my leave day. Due to change of training as we preparing for deployment. So I have to cancel and change my flight. This is happened three days before the scheduled flight. But they told me to pay 200.00 dollars extra to reschedule my flight. So I try to book a flight but they can't book me for the same price and I have to pay the extra. I'm not recommending this company. They told me to call United Airlines to file a reimbursement. But no help.

Called to booked a roundtrip flight & advised the agent I saw a cheaper fare online. Agent was clueless (Yana), didn't even asked to check the website to verify. She just said "We have the lowest price and that's all we can do." Customer Service sucks! Don't put your best price guarantee disclaimer if you cannot implement it.

I had looked for tickets to Sofia, Bulgaria, on several travel sites. I called CheapOair and they found me a ticket on the exact day I needed for $400 less than any other place. I am very pleased. The agent was super helpful and very friendly. I highly recommend them.

Even after buying the travel insurance this company made my life miserable. An extra $132.80 to change the date on the trip. Then another $72.80 just to change an C to an N. The fees are kept coming and they would not allow me a refund on my card when I tried to cancel. I will NEVER use CheapOair in my lifetime again. Shame on them when people make simple errors.

Hello when I called to make the reservation I told the lady that I had used CheapOair before, We continued on with our conversation and the reservation took awhile to make and I forgot to say anything more about my discount but I did mention it at the beginning. So my discount was missed and I didn't get to use it and I was little unhappy. It was up to $25 off of your fees and when I call back the guy said well you can use it next time. That didn't seem like a satisfactory answer to me and so that's why I'm writing this to you. Other than that my experience was very good with the agent. She found the one that I had been looking for and the price had went up so the discount would have been nice.

Graham was very helpful and patient with me on the phone, giving many options to my trip and also with my requests. Very good experience. Wanted him to explore Maridian which was not on his original itinerary. My request ended up costing a bit more in airfare, but he was able to get us a great price and a direct flight to Naples, Italy.

I was unable to board the plane to return to Montréal because of some changes in Canada requiring Canadian citizens to have a Canadian passport or a special authorization. Nobody at CheapOair or Lufthansa mentioned this to me. Cheapoair kept telling me it was up to Lufthansa to help me and Lufthansa kept telling me it was up to cheapoair. At the end of the day, I'm losing over 2000$,+ 1 day of work. I fly at least twice a year, but I won't deal with cheapoair or Lufthansa again. This was a terrible experience. I'm very disappointed. I'm sure somebody could have at least gave me back some money back so I can pay the hotel. What am I suppose to do for 10 days...

My agent was extremely professional. He was considerate in giving me a better deal on my booking by honoring my status with CheapOair. He made it affordable for me to fly. I will only book via CheapOair in the future because of your fantastic deals!

I made reservation with CheapOair while later I received an email I need to change my flight date due to storm so I called CheapOair. Said call American Airlines but when I called American Airlines said I can't change or cancel my Airlines. I asked, they said CheapOair put restrictions on my ticket that's why and when I call back after long hold they help nothing. This was very bad experience. I won't recommend this cheap company.

Excellent customer service and the best deal. Try to do it online but had trouble with the internet so I call the 1800 number and Kevin helped me out finding the best deal for me, I am very satisfied with the quality of service.

I booked a flight 7 months in advance, my company plans changed and dread fell over me. I knew I would have to call CheapOair and I prepared myself for arguments and complaints, to find some "humane" in my situation. I found it. I believe her name was Alanna, she listened as if I was important and she understood… and then "made an offer that I could not refuse", it was a delight.

The person I spoke with had knowledge of job position because he was very pleasant respectful and helpful... Person name is Devan. I fly Spirit airlines most of the time and have never had any problems thus far and looking forward to my next trip drama free as usual.

First Time I have used this service we shall see. The agents seemed pleasant however I am concerned about my return. My Brother Mario ** Just had a triple bypass and had numerous complications. Mario has been on a ventilator for 11 days. I hope my purchase of the travel insurance will help. I had No idea this was happening when I purchased my Tickets.

He was lovely. Found me exactly what I wanted for the price I could pay and recommended something I could use. Helped me in every way he could. Polite and nice young man. His English was very good and he understood me very well.

My wife and I are celebrating our 25th anniversary this October. I decided to set up a trip to Hawaii to celebrate. We are on a limited budget so I was trying my best to stay on budget. Found flights, hotel and airfare through CheapOair. Called in to see how it worked. Was assured that if we had a change of plans we had a 24 hour cancellation policy. That's when the nightmare began. Paid for upgraded seating and purchased travel insurance - all was told under the 24 hour confirmation. My credit Card Company texted fraud because there were 10 or more transactions for the same reservation.

I was having trouble with the internet site freezing up on me and a member of your team named John helped me tremendously book my entire trip. He was exceptional and I thank him for his help. Later Jasmine helped me book on night at a hotel in Venice. She was also very polite and helpful. From what I have experienced, you have a wonderful staff.

Proceed with caution as this website is LESS than accommodating. Trisha the supervisor was far from accommodating. I have booked FOUR reservations on this website and will never use this website again.

This is a website I will never use again and will never let my family or friends use. CheapOair changed my returning flight without telling me, they then blamed me for scheduling the wrong date and said the returning flight had always been the day listed. 2 months later, after having bought a second return flight, scheduling called me and told me it was their mistake and my return flight was changed without my approval.

When you first enter your search you are asked how many people will be traveling. Is it fair to assume that your search will show the fare for 2 people OR at the very least, specifically say the fare that is showing is for only 1 person! You do not find out that the fare was for 1 person until you check out and if you're not careful, it is too late by that time.

Company inflated the cost of the airline ticket by $39.95 which presented in a second transaction. When calling customer service $25 of that is for the use of the website and another $14.95 for travel assist. It was explained to me that this is explained in the confirmation email. I noticed that the airline breakdown expenses did not match the itemized receipt by the airline. Those additional charges were buried into the airline expenses in the CheapOair itemized receipt. I would NEVER support or recommend a company that inflates another product for the sole purpose of making money. Very dissatisfied customer.

There is no option for negative star...I had a terrible experience with CheapOair. Firstly they confirmed the booking. After 2 days airline cancelled the reservation but CheapOair didn't notify me. By god's grace I came to know ticket has been cancelled two prior to my journey. So I called them up and asked for alternative solution and I had to travel. But they didn't help me here and they said only option is refund and it takes 30 business days. After a long fight I asked for a confirmation mail but I haven't received any such mails until now. They are pathetic people. I would recommend not to book via CheapOair. Rather I would advice you to book directly on the airline website. Spending $100 or $200 extra is more worth than booking with this third parties... I would recommend CheapOair to change the name to CheatOAir...

I called to make reservations from Boston to Sevilla Spain. Got a price and itinerary. I'm having problems with my computer, and I lost the email. I proceeded to make reservations on my own. Looking at the time spend traveling, it look like the email that I had lost, so, I proceeded to make the reservations. When I called because it look longer time, the agent told me that once I got to England, I would have to go to another airport. The distance would be from 1 hour to 2 in taxi. I was very upset. I'm 71 years old and having some health issues that will make that extremely difficult for me. Even though I have called immediately, the agent told me I would be penalized if I wanted to change and it will be additional for the other flight. I was quite upset about the issue.

I always book my flight with CheapOair but this time will be the last. I had a bad experience. I book a flight for my sister and her son. Now we want change just the date for the flight and am getting charged more than what I pay for this flight. Unbelievable. Now they are going to miss the family ceremony. I would never ever book a flight with CheapOair plus the customer service Rep was SO terrible. Am done.

I was able to obtain inexpensive tickets to Texas. I believe that this organization looks hard for the best price. I recommend to use their services. The service was great and the person who assisted me was very courteous and helpful. It was a pleasure working with him.

I called to change my flight dates and was told there would be a 274.00 charge to change my dates, and if I cancelled my flight it would be 100.00 charge. I am so upset, I will never book with CheapOair again. I never hardly fly so I thought I was covering myself when I purchased the travel protection ins. plan, so I thought I could just call and change the dates. No problem since I had that. Boy was I wrong. This company should be ashamed for taking peoples hard earned money. I spend 446.80 on 2 tickets and after canceling them both I was charged another 100.00 to cancel, so that's $546.80 I'm out of. They only gave me a credit of $194.92 if I rebook another flight. What a ripoff $546.80 and only get 194.92 credit. Never again will I book with them.

After using CheapOair for more than 3 years, lately spending 5 thousand dollars PER MONTH, and recommending ALL my employees (around 20 reservations per month) to use CheapOair, the day that I need to make a change in my tickets THEIR REPRESENTATIVES TRIED TO RIP ME OFF IN 750 DOLLARS for a simple change in my scheduled flight.

This is the first time I used CheapOair and it will definitely be the last! Those who want to use their service please think twice! CheapOair are charging you high service fees on top of the fare and trying to make money wherever they can. Their best price guarantee is a joke and they have the worst customer service ever! The following is my experience with them. I booked two tickets from Beijing to Los Angeles for my parents on August 2, 2017, the price they quoted was $908 each. Since the best price guarantee window popped up when I booked the tickets, I didn't think too much for I thought I could price match even if I bought the tickets at a higher price. So I checked the price on other websites like Kayak, Priceline, etc. as well as Air China website immediately after that and was very upset to find the price was $874, I.e. $34 less each.

CANCELLATION FEE WORST IN THE INDUSTRY - Not happy about $50/TICKET cancellation fee for cancellation within 6 hrs, given that everyone else allows 24h. Never going to book through here again. Why take the risk? Not good business.

I was very pleased with the agent & the assistance she gave me in making my reservations. I have already recommended CheapOair to family and friends. I had tried several airlines and other travel booking sites with no success for the dates and prices that we wanted. My wife saw the ad pop up on Facebook and told me to call right away. I did and we are very pleased.

Can't say enough about how easy it was to work with your representative Vincente **. I had lots of requests and a ton of questions and he was so patient and kind and made the whole experience delightful! I could have never done this on my own! He kept me calm as we worked through my itinerary.

I was surprised to find I was charged a $100 fee for cancelling a trip that was covered under the travel insurance I purchased when booking. I rescheduled a different trip without purchasing the insurance, believing I had 24 hours to cancel as the site advertises. This turned out not to be true. After determining that I would still not be able to travel and cancelling the trip well within the 24-hour window, CheapOair charged me another $100 cancellation fee, and the airline charged me over $150 each for two tickets. When I called CheapOair to question these charges, I was directed to a fees and policies tab at the bottom of the page, and the last in a long list of fine print, for these cancellation policies. When I asked why at the top of the page in bold print they promised "free cancellations within 24 hours," I was repeatedly told to go to that tab. This is flagrantly misleading advertising. A trip I never took cost me over $500.

I had purchased some 5 airline tickets for a certain day and time. As soon as I finished my order the tickets have a different day and time on them. I call to cancel them no longer than 10 mins after they tried to change to correct day and time but charge me $700 extra so I asked them to cancel them. They charged me $50 for each ticket. They are a scam!!!

I made a double booking by mistake and called to try to correct this. I was treated so well; the complicated mistake was resolved with kindness and patience by your representative. Your representative was able to negotiate a reduction of my fine for a necessary cancellation of one of the bookings. Such goodwill will not soon be forgotten. Thank you.

I feel like these people are a bunch of thieves trying to somehow fool you. My experience booking with this website has been a nightmare. This is the second time I try to book flights with this website and both times the very same thing happens... After I've picked my flights, itinerary and times, reviewed them like two or three times (especially the second time, after getting burned the first time with them), confirm the tickets, buy them and then BANGGGG, the confirmation comes back with COMPLETELY different times??!!

Though your website says you need to call to change a booking, I was able to do it over chat, which was much more convenient as I am traveling and don't have a sim card for the country I am in. Thank you for allowing the change to take place over chat.

Booked with CheapOair a family vacation in May 2017. While in Montana I received a call from Fire Marshal that a home I had recently purchased had been struck by lightning and a fire had destroyed over 50% of the structure. This was on Sunday and I could not find out all I needed by phone, so I decided to fly back home that day and leave the family to finish the vacation.

I had the worst experience with CheapOair. I'm not the one to write reviews but I have been so fed up with these people. On February of 2017 I had purchased a 2 way ticket to Europe for two departing from JFK on July 15th 2017. Unfortunately for me, due to heavy traffic that day, I arrived at the Airport 45 minutes prior to the departure time and I was informed that the check in and the gate had already been closed and I could not get on that plane. I called CheapOair to see if they could help me board another plane that day. I was informed since I missed the flight they have to consider me a NO SHOW therefore the entire trip for two including the return had to be voided (In other words I lost the money for the two airplane tickets in the amount of $1855.88). They could only offer me "Airline credit".

They charged my card twice for plane tickets, totaling $1646 and then when I called about it, told me very rudely I'd have to wait up to 5 business days to have the first charge removed. The customer service was awful, and when I finally spoke to a manager, he gave me the wrong information. I'll never be back to this company ever.

I booked a ticket with CheapOair, but due to unforeseen circumstances, I needed to cancel my flight. I spend several hours on the line talking to representatives, some of which were very rude, and they told me in the end that I would not be able to receive any refund. I later called the airline directly and they told me that they could process a partial refund, but it would have to be through the travel agency. Next time, I will just be book directly with the Icelandair because it is cheaper, the customer service is better, and there is no need to use this awful travel agency.

Unhappy when I close the deal you said I can canceled before 24 hours. I call to change flight and you said I need to pay. I think this is my last time that I buy from you something!!! Even the new flight that I want is cheap than I order in the first time.

I received the best service possible. I had what I thought was a complicated, complex, multi-city travel plan, but CheapOair showed me that nothing is too complicated for them. They took the time to walk me through the details and showed me that it could be done. That's when I finalized things. I am very grateful to them for their due diligence and professionalism.

Even though the company took 75 dollars. It's ok. I'm please with the service... The lady was gentle on the phone, 10 thumbs up for her. I will join my trip like always. More discount will be nice in the future. Like that we all can keep using this service that you provided, to all of us.

My agent, Mr. **, provided service to my utmost satisfaction. He is truly a gentleman, who put client above all interests. He was extremely attentive to his customer's needs. His service met my expectation beyond words. He was very articulate, courteous, sharp, patient, friendly and most important, caring. Thank you CheapOair for keeping such good staff to meet our needs. It is my pleasure to rate his services 5 of 5 for his professionalism. I am much pleased with CheapOair and will continue to do business in future.

It was nice to have to talk to someone booking a flight, he was very helpful to me... He tried to look for a flight that I want. I am satisfied on the flight that I have. It's just a little high price for me but I'm happy. Thank you...

I was booking a flight to St Louis, when I was ready to book I got the message that the price had changed and the notice to accept or start again. I decided to start again. As soon as I hit the enter, I got a phone call from CheapOair call center and thought they are confirming the sale. My surprise is that the lady at the phone made an offer, a better offer than the one I rejected. I made my mind and decided to accept, she gave me the final price and accepted. After that we started to fill out the information to book the flight. The conversation was very friendly and polite. I liked the value of the proposition made by the phone attendant. CheapOair is in the right track, centered in the customer. Regards.

This website is a scam. They attempt to get money out of you through all different means. I attempted to change my flight which usually cost 200-300 dollars but they wanted to charge me 700-800 dollars, more than double my original ticket. Nobody has answers when you call the 888 call center number which is located in India. Save yourself the headache and buy your ticket somewhere else. You will thank me later.

We wanted to book a flight and did a search for a specific day. When the results returned there was no indication of alternate dates as a default so we selected a flight for the wrong day. All other websites ask if you want alternate dates, they do not default. The website is so convoluted that it is near impossible to decipher that they are setting you up for mistakes (seems intentional). They say you can make changes online, but no, you must call. Very painful since English is not their first language. We were told that there are several pop ups that warn you are getting alternate dates, but there were not. To make sure we tried again and not even a blip. Took 1 1/2 hours to fix and $228 more (even though the actual difference in price was $188).

When I changed my reservation I was not aware that it would cost me over 100% more. I understood that it would cost 50.00 dollars more for the change and that total would be 222.00. Now the 222.00 is on top of my ticket of 176.00. I will not be booking thru you anymore.

I noticed a few days ago there was an error made to the city where I suppose to arrive in Mexico. I suppose to get to airport Tajin in Poza Rica, Veracruz Mexico. The tickets I bought, the plane arrives at Veracruz, Veracruz Mexico. So I was told by the agent that the state of Veracruz, Mexico only had one airport. But it turns out there's more than one. But in different cities. I'm hoping someone can help me. This is my first time using CheapOair. Not able to speak to a supervisor.

This company switched my flights and charged me a $60 cancellation fee within 5 minutes of calling them to cancel. I had to speak to 4 different departments to finally get the 4th Indian accented guy, who I could barely understand to process the cancellation.

I booked two bookings at different times (one for my wife's parents booked a couple of months ago) and another for my wife, and our two sons (booked recently) on the same flight. After completing booking, I got a call from CheapOair saying that I can have the seats confirmed and I can have them all sit together. My 2 month old baby can also get a confirmed bassinet, I was told. I paid 19.90 USD for onward and 19.90 for return trip for confirmed seats and confirmed bassinet. However my family neither got to sit together nor did we get a bassinet. My wife underwent gallbladder removal surgery last month after a C-section surgery last to last month. She was advised not carry weight. However because of this seating, my wife had to carry the 2 month baby all night.

First and last time using CheapOair. I booked two separate round trip flights for weddings that needed to be correct. I booked the dates I needed and when I looked at my itinerary, all the dates had been changed to Wednesday's to save me money. All of this is fine except that I was not able to change the dates of the flights at all (even if I paid) and they were Absolutely non-refundable. Overall CheapOair left a bad taste in my mouth and next time I book a flight will use a different service.

So disgusted with company in INDIA! They charge 100 dollars per ticket to change to correct month plus 200 to the airline per ticket or 1500 dollars to change the family vacation tickets booked 3 days ago online inaccurately by the computer as March 1-8 instead of May 1-8. They were unwilling to budge on price even for 4 year old. I may stop flying entirely. It has become such a hassle and I WILL BOYCOTT CHEAPOAIR FOREVER! This is bait and switch! Be very careful booking anything and save everything you put into the computer. Why is this legal?

All I can say is the airline cost me more than purchasing directly from airline. It says 24 hour no cancellation fee yet I was charged for changing one of my flight times and it was less than 24 hours... I also had to change the time of picking up the car rental and I was told I had to cancel and make a new reservation rather than just changing pick up time. It looks like I'm not going to get a full refund as I was told by the agent. Needless to say I am very aggravated.

I booked, several months ago, a trip to Europe. As the name says a VERY low priced ticket. I have had to make changes to the flights. Although not cheap (!) The service and attention given to me were exemplary. I felt that I actually mattered to the person on the other end of the line. (Half a world away) So, here's the facts. Really, Really try to avoid flight alterations. But if you must. Then CheapOair will be very helpful. I'm an old traveler and I highly recommend them.

Your rep/customer service employee was wonderful! His name is HARLEY and he looked and found everything I needed in order to make this trip. At first I was about to give up, but he took the time and the patience to find me a perfect flight. All customer service persons should be so accommodating and helpful. Make sure you tell him how pleased I am with his efforts. I told him already but hearing it from you, the boss, I think will make it more impressive.

Phil is very pleasant to talk to, very patient and I could easily understand what he was saying. He was able to book me 2 flights without any issues. I would highly recommend Phil. Best customer service ever! Booking was easy as 1-2-3.

I have been using CheapOair a lot this summer. No matter the time of day I search for a ticket I am satisfied with the price. I will recommend CheapOair, at any given time. I am not one to always purchase my ticket online. The representatives take their time, with assist, as well as being very friendly.

Upate: I sent an email via the Best Price Guarantee instructions with all of the required information (screenshot of cheaper itinerary etc.). The email went unanswered for more than 24 hours. I even sent an email to their customer service email to follow up. This also went unanswered until I called their main customer service line to explain the situation (again) to a customer service rep. At this point, I just wanted a price adjustment as ALL of the available packages for my flight had gone up across the board, but, as before, this rep also spent a decent amount of time talking over me and offering to cancel the booking with no cancellation fees instead of just refunding the difference. It wasn't until I read CheapOair's BPG policy, word for word that he went to ask his supervisor. The supervisor never got on the phone and ultimately, I was refunded. Initially, he tried to tell me that I was going to get a lesser amount back than what the difference was, but at the end of the call changed it to the proper amount after I cancelled something that was 'automatically applied'.

I have purchased several flights from them before. Recently I purchased 4 flights for Nov. and Dec. 2017. For some odd reason my password on their website is no longer working. The forgot password feature doesn't send a reset link. Their customer support is useless. They have no idea what to do or who to transfer you to. They gave me a reset link for CheapOair.com which is not where I have my account. None of my info is show on that website including my rewards point. EVERYTHING IS LOST. I CAN'T GET ACCESS TO MY ACCOUNT ANYMORE. Do yourself a favor and read this review before signing up. When you call the 888 number it's a call center in India. They are useless like all other call centers in India. I am still without access to my account. No answers, nothing.

It's excessive to pay an additional $15.00 to select my tickets online. I will not use these services again. After paying $50 to change the date on my flight and then not being informed upfront that there will be additional fees is bad business practice.

The customer service was outstanding, very nice to talk and they were very helpful. In the other hand, the policies of CheapOair need to be review since charging $50.00 dollars to the customer just for correcting his name, are not helping the company to have long time customers and bad publicity for CheapOair as well.

I personally feel like there are bunch of thieves trying to somehow fool you. My experience booking with this website was worse. Recently I booked a flight for mother to London one way, all the prices were quoted in Canadian dollars. For return I have been checking flights and all the prices were always in Canadian. When I finally booked a flight I was charged in US dollars... Guys if are booking at this website be careful.

Thank you Cheap O Air and agent Lindsey (if I got it right) for your help in locating the most affordable text I could afford. This will allow my mother to hug & kiss her great-grandbaby up close for the first time. Very grateful to work with someone like agent Lindsey who was very professional and patient with me. Thanks again!

This company gave me round trip tickets saying it was the only flights available from Tampa, Florida to Bordeaux, France. It included a 13 and a half hour layover and changing planes twice. They stress there was only four tickets left and I had to book and since I was going for my daughter's wedding I paid and took the booking only to find out that a few days later my son got the same destination for $1,500 less going on a different Airline. When I called and tried to change I was told I could not even though I have a physical problem that will make the layover very painful. I got no help whatsoever and was told I could not change unless I paid separately. It cost me 2,500 VS the 800 my son paid elsewhere. Come to find out this company only sells seats others can't fill.

The customer representative was polite and helpful, so far she's the only representative that I talked to that was nice and informative. The rest was rude and lazy. Problem was they increased the price when I ordered her to booked a flight from Cebu-Dallas. I saw it online the price was 1,070.43. But then she sounded out that based on her computer, it was $1235.43. I Was like seriously they will really take advantage of you once you badly need that flight. I should have booked it myself online, but the thing is I need to cancel one of my brother's flight since I need to put him with the same flight with my sister.

Just booked a flight a week ago with CheapOair. Today I looked up my confirmation with them to put together my schedule, and noticed my name was wrong. I logged in with Facebook who has my correct spelling, and my daughter's name was correct. They tagged it and said I wouldn't fly if my name wasn't exactly matching my ID. There was a number to call to change it, and they rudely asked me why I waited so long to say something.

The representative Amsley who booked my flight was very professional, pleasant and patient to hear my needs carefully and find the best flight connections for me. I truly appreciated her attention to details and the ability to diligently work through numerous itineraries to find the best match for my travel needs. Thank you for making it an easy and smooth process for me. You made my day, thanks again and God bless.

I was visiting Rome for 2 weeks and because a family member was sick I had to visit Iran right after. I called CheapOair. I booked a flight from Rome to Iran and speak with someone at Cheapoair. They guaranteed best price and I specifically requested to have 2 luggage guarantee for my trip. They promised 2 luggage for my travel which was Rome to Turkey and Turkey to Iran being the final destination. I went to Rome Airport to find out that Pegasus only allows 1 luggage for 20KG and they ended up charging me $13 EUROS per extra KGs which totaled $435.02 Canadian $ for my extra Luggage.

OMG I will never ever but NEVERRR will do business with CHEAPOAIR. I'm 100% I did put my second last name on my ticket and GUESSS WHAT!!! They said, "Ohh you must paid 50 dollars to add it!!!" Are you kidding me? It says 24 hours to make changes on your purchase... but this what you got to deal with not American airplanes customer service. OMG is terribleee. I'm so furious!!! DONT BUY ON CHEAPOAIR. NEVER, this is just an insult!!!

I purchased a ticket for 982.86 from CheapOair. My plans changed and I cancelled the next day within 24 hours per their policy to be issued a refund with the exception of a charge of a $75 cancellation fee. The fee was assessed the next day and the hold was released from my account. Twenty days later I receive a charge for 982.86 from Etihad Airways. I contact my bank and was sent a dispute form which I completed. I contacted CheapOair and was told it was an issue with my bank.

I booked a reservation for three nights. I then had to change my reservation and was charged $25 to change. When they sent me the bill to change the reservation it was the exact same price. So what they did is they change the rate so that the cost will still be exact amount. If they were going to do that why charge me $25? This is unfair and not right and has to be some sort of fraud.

Went online to book airline tickets and when I made final payment having inputted credit card details and pressed final input the price became unavailable and a price of over $300 more was substituted. A phone call was then received from India and I was sold the more expensive tickets. I was then sold a seat pre selection package for $31. When I tried to make the pre boarding selection it was not available. Telephone calls to 877-249-5365 and the toll free number have not resolved this issue. I have waited online for over AN HOUR to talk to a supervisor AND STILL WAITING. Also I note the current Air Canada ticket is almost $140 less than I have paid and is close to the original amount I would have paid.

I had to change the dates on my airline tickets after given the wrong dates when I first purchased my tickets. They changed my tickets to the correct date and I had to pay the airline exchange fee which was fine with me.

An investigation team called the AA counter to find out where the issue happened. It seems as if the AA counter has encountered problems with accessing the complete reservation from Dallas to Etihad. Cheapoair indicated that nothing went wrong from their end as the booking was made no different than any other international booking. At least I am glad that the team responded and investigating this further. I hope that these glitches can be avoided in the future.

Very bad experience booking and canceling. You have to pay $250 for cancellation, and they will not take it from the refund you are suppose to get. They also lied when I asked them for canceling a ticket in less than 24 hours after booking. CheapOair told me that I had to pay a cancellation fee that the airlines is charging for a cancellation of a booking in less than 24 hours, however when I checked on the official airlines website and spoke with the customer care of the official airlines website they told me that they do not charge for a cancellation of booking less than 24 hours.

First and last time using CheapOair. I booked a flight online and the dates were not what I submitted. I called customer service 20 minutes after I booked. CS said I selected alternate dates which showed at the bottom of my selected dates. I explained I did not see that and I could not fly on the alternate dates. The dates I needed would cost me $1100 more so I requested a refund. CS stated they could refund the money with a $50 charge per traveler which would cost me $300. This is 20 minutes after I just ordered the tickets!

The customer service representative was informative, patient and she spoke very clearly. She had good communication. She took her time to be helpful. I did not feel rushed. I am glad that she was the person who helped me. She was able to explain their policies and assist with any changes.

I just had a very negative experience with CheapOair. I entered my flight dates and after booking, they came back with different "alternate" dates which I did not want at all! I reached their customer service and in order to get the dates I requested, I had to pay an additional $163. To cancel the whole thing, I would have been hit with a cancellation fee of $50. It just wasn't worth it to make another reservation with a different airline adding in the $50 cancellation fee, so I paid the additional $163 just so I could get the flight. I just called their New York office to make a complaint. They took my number and said they would call me back. So far, they have not done so. I am extremely unhappy with them.

The customer service is outstanding!! My wife and I could not decide on a hotel to save our life and your rep never gave up on us. She looked and researched over and over again until she finally found a perfect fit for us!!! Thank You!!!

I booked a flight for my wife and sister-in-law on your Web-site. I selected the days I wanted to fly and booked the flight. I was unaware that your website changed the dates on the flight. I did not see the date change until after booking the flight and received the confirmation. I immediately called your company to correct the issue (Less than 5 minutes) only to be charged $120.00 for the change. I understand that if this is a change in plans that we may be charged, however I feel that the confusion was in the website changing the date that I requested. I did not request dates close to the time of my flight. I requested exact dates. Very poor on your part for the $120.00 charge. I will not be using you again and will certainly will not be recommending you to anyone. I will however be talking about this to everyone I know.

I appreciated how CheapOair kept me abreast of fares daily while I worked out the details of our stay in Atlanta. Planning a trip can be stressful so not having to re-look up fares daily was a very nice feature. I also appreciated how the agent worked with me to retain low fares when I missed the original deal I sought.

Agent was able to accommodate us to be in the same flights, and on the same dates, bookings had been done separately and we wanted to fly together. Agent explained the difference in price for the whole itinerary and the amount of layover if it was applicable.

I experienced a bad CheapOair's customer service after I booked a flight. I booked the flight for my wife on May 10 per Cheapoair.com (after a Visa Office told her that her visa to USA would be delivered to her in three to five business days) and the flight (from PEK to PDX) was scheduled for June 6. And then after the business days, my wife didn't receive her visa, and the office didn't tell her when she would receive her visa either, so I began to contact CheapOair's agents to ask about rescheduling or canceling her flight at end of May.

I asked for credit for two Alaska/United airfares that we are not using on 7/25/19. I received credit from Eric but will have to pay $200 for each new ticket as a booking charge. I will be looking forward to using this credit.

Booked a flight using the wrong month key Aug instead of July. Called and spoke with the customer service agent who very professionally assisted to correct same. It was very pleasing to know the matter was resolved the same time. Good job.

I purchased two tickets with CheapOair. They charged me for the tickets twice. When contacting them about the mistake they had made and emailing them a picture of my bank statement with the double charge they refused to reimburse me the money they had taken and wanted to speak with my bank. I was on the phone with customer service with CheapOair and my bank as they explained to the CheapOair representative that the double charge had happened and if my money had been taken from my account by CheapOair. With my emails and bank letting them know of the double charge they still refused to refund the extra charge they had taken from me. This is a terrible company. Do not use them. They ripped me off and will do the same to you.

I want to thank you for a good service we got yesterday. I called CheapOair, Mr ** help us and diligently, tried to find me a ticket with the same flight in a lower price my budget can afford. The only thing is that I didn't notice he wrote my name as ImeLda which when I called last night, Mr ** said that it will not be a problem since all names will be in capital letters. Kudos to all your representatives, they are so knowledgeable and patient to us customers.

I booked flights for specific dates, when it was final the dates were wrong. After several calls I reached a supervisor who gave me a one-time full refund cancellation - no $50 fee. I am very pleased!

I called customer service within 1 hour of booking online to please cancel my booking as I only saw bill in US funds in my receipt, not in my confirmation. I Kindly asked as a customer to please cancel my booking and refund me. I spoke to 2 csr and 2 supervisors, kindly explained and asked for refund and waive the cancellation fee. They kept regurgitating their script. NO CUSTOMER SERVICE COMPASSION WHATSOEVER! Any CSR has exceptions and due to me calling right away, can have some compassion to the situation. I ate the cost to cancel as the customer service just shocked me! I use online searches all the time and see the US or CAD listed. So sad and disappointed. Shame for the misleading information and taking advantage of the consumer. Another lost customer's business. I sent my complaint and no one contacted me from Customer Care, I guess they don't Care.

Ripping off people. Whatever they advertisement nothing is true. The price they say something they charge something and top of that if you have anything to change everything cost. In short extremely bad experience. Never ever again. People don't know how to talk.

If there's 0 star, it will be more appropriate. Their customer service especially managers are the worse you'll ever encounter. Puts you on hold for hours...! And promises to call back but never calls back. Tells you to email document to them only to give you false hope. Transfer you to different departments to handle your concern but end up nowhere till you're left with no choice but hang up. Trick you with their price and never goes by their policy "Match Price Guarantee." Will never recommend this website. It's a scam!!! Save your money and buy your tickets somewhere else. Too we travel very often and will never recommend this website to anyone.

I bought 3 tickets from CheapOair, they don't mention about the baggage allowance on your ticket and they don't mention about meals, so the airline will have right to say that you have to pay extra charges for those subjects as I was charged for my baggage. They said your ticket is without meal and baggage so you have to pay for them, and I was going to get my third flight's boarding pass in the end of my trip so I had to follow what they say in the checking disk because on the ticket that I got from CheapOair there were not any points about baggage. I checked from the website of the airline the ticket price was same as from CheapOair even with meal and baggage. Therefore, don't be so innocent to buy your tickets from this website, instead of that just try from the company website directly. I am so disappoint because of the fakes of CheapOair.

I was very pleased with the service I received over the phone. The consultant was friendly, knowledgeable and professional. She helped me get the best deal! I wanted a connection flight with less layover time and I got it. I would recommend CheapOair!

We booked tickets from SMF to New York with one stop in Denver and return flight from NY to SMF with one stop. We only had seats together on one flight and leg room on one flight. So 3 flights were with no leg room and us not seating together. We feel we did not get what we paid for!!! We talked to booking person about seating being important with my leg problem and seating together. We are very disappointed in our experience with this company.

I booked my ticket using CheapOair. Source to destination (ORD to VTZ). Online. Now once my mother reached to Delhi and she is supposed to change the flight (AIR INDIA), they asked my mother to pay for additional bag. They said they will allow only 1 bag. This is insane for international trip. This was either told by CheapOair. When I called them they say we need to read the airline baggage from specific airlines. If I need to go and check for those details why I will need to book using CheapOair. I can directly book tickets from the actual service. This is very cheap way of getting customers and getting them fake. I will start reporting this with all the means of media to make people understand the fraud. There could be many people like me who got cheated by CheapOair. Please share this information with many people for the sake of their next safe travel.

I love CheapOair. So convenient for me since I start with them. It seems easier when travelling. Their agent are very patient and the part best about CheapOair easy to reach them. No hostile and a great customer service. I will definitely recommend to whom want to get a great journey.

I lost 775$ within minutes with CheapOair. Please be very careful when you give your credit card information. Once you provided, they would just steal your money. I was halfway thru booking the ticket in their website and exit it out after realizing I would be charged for seating. But since I gave my credit card info, the ticket has been booked automatically even I exit it out in the middle. I immediately called customer service for cancellation but the person who talk to me said not to worry as "You did not complete your booking and you won't be charged" but later after 2 days I was charged with full amount.

In the past I have been very satisfied with finding best-priced flights with CheapOair. This time, my friend gave me incorrect information, so I booked a Friday flight and later that night, found I would have to change it to a Saturday flight. "No problem", I thought, "the policy says no charge for changes made within 24 hours." In fact, I was charged $40 for changing from one day to the next on the same flight. I was also double billed, so $737.70 was debited from my account for a $365 flight. I was told that two of the charges will be taken off, but it could be 2 weeks. None of this was explained or made clear at the time of the change of flights. Clarity and honesty are always the best policy!! And yet, thanks for generally providing good service.

Good and immediate assistance in order to change my fly dates. A little expensive the fees for changing dates as the change was made after 2 hours from booking. The Telephone assistance was good and efficiency. Good site with logical prices. I will recommend it.

This was a flight I had previously canceled due to medical reasons. I called and talked to customer service. My 1st attempt was not successful due to difficulty understanding each other. My 2nd attempt was MOST successful. Robert ** at CheapOair was super helpful. He assisted me with my flight schedule and resolved all issues and answered all my questions. Should I ever have another concern or problem, I can only hope to have someone as effective and professional as Robert.

On the April 2017 I bought a ticket from Denver to Israel for $697.93. It was the first time for me to use this company. The website picked my last name twice, as a last name and as a middle name. I do not have middle name. I had conversation by email to Michelle ** about to make correction. After three week received email that it is not possible. The CheapOair give me offer to buy a new ticket with pay different amount plus pay $25 fee for corrected mistake that company did. It wasn't my mistake.

I purchased a ticket online to visit my family in Costa Rica, the names in my Costa Rican passport do not have my married name and it causes confusion when traveling. I have found the way to make it work but this time I totally forgot! So I called right away (within 30 minutes) to add my second middle name... no way no how unless I paid them for it. The 24 hr window to make changes was no longer available. I received this response from the Customer Service Team: "We would like to inform you that as per FAA guidelines, once the ticket is issued, name correction/change is not permitted. It totally depends upon the airline if they allow the correction.

I'm pregnant women. I bought ticket from NYC to DAL. After purchasing ticket, I confirm with my doctor and she said better not to travel because of Zika Virus. I then call customer service and ask to cancel my ticket, these sucker said I will charged 50 dollar for cancellation. If any of you guys search ticket on this site you will see 24 hr cancellation. What does this mean?? Why the hell you sucker didn't mention there that we will charge 50 dollar for every cancellation no matter what time you purchase. I had Virgin American airline, I called them, they said " CheapOair should refund all" but these people who are sitting on customer service hang up my phone. I ask them, I will talk with their manager, and they hang up. What the hell is wrong with these people. I will never ever visit this site again. I will ask anyone of my known people not to purchase ticket from here.

I called in to book a flight with CheapOair, and the agent that picked up the phone was able to find the flight I was looking for. However, my flight originated from LAX and was going to MDE with a connection in Miami. This was what I was told by the agent at the time of booking the flight. Everything looked good so I went ahead with the booking. A day before the flight, I called CheapOair to figure out the baggage policy since I was making an international trip, and it was at that moment the agent disclosed to me that I was going to have to change airports to catch my connecting flight. I was never told this at the time of booking.

The online booking was fast, easy and straightforward, with no hidden costs. Many flights were listed from which to choose. When I had to change my flight time the next day it was handled by phone courteously and efficiently. Great service. I will recommend to friends.

It started out fine, although your phone people are very, very difficult to understand. After my bookings were complete, I saw a red button on my confirmation form, to book a hotel and put it on my confirmation. I pushed the button, and was offered a variety of hotels, and several attractive prices. I selected the hotel, and booked it. Today, I called back to get a confirmation of the hotel, and your folks knew nothing about it, and could find any records. Now, online with CheapOair, they want to book a room for me... But I don't want to be billed for the other hotel. Certainly causes me not to trust your confirmation process.

Finding great prices then booking the flight was easy and relaxing. Ohhh but then I had to correct the departure and arrival time and the lady on the phone was fantastic, very patient, professional and with no problem. She corrected the problem and then advised me to check my email. TKS so much and I'll be back!!!

Put on hold by customer service for more than 1 hour and then recording told me this number is no longer in service!!! Nobody was able to help me edit some simple account details. The person on live chat gave me the runaround and at the end simply said to email CheapOair.