CheapOair Reviews

Very very outstanding customer service. Agent was very helpful with my reservation, answer all my questions, I’m impressed and very pleased with the agent, Modesto, I will tell everyone I know that travels about CheapOair, thank you Modesto. Thank you all.

I searched for a pair of tickets on two specific dates, realized after I made the purchase the dates they sold me were not what I asked for. I called to try to get it changed, the representative told me that she would do so but charge me an additional 200 dollar fee plus approximately seventy dollars in a separate fee. I declined respectfully and hung up. She called back a moment later and said a discount applied to me and that I would not have to pay the 200 dollar fee, just the approximate seventy dollars. I asked for clarification, saying "so this is seventy dollars in addition to what I already paid?" She said "yes." So she charges me the seventy dollar fee, and I discovered she also charged me another 149 dollar fee when I looked at my bank statement.

I bought around 9 tickets from 2 different starting points for my sister's wedding. But CHEAPOAIR never notified me later on that those flights were cancelled by the airline. I got to know thru a third person about it cause she tried to get the same tickets. I had to call the airline to see if the information was right, it turned out that in fact some of my flights got cancelled. Thank God Avianca found ways to accommodate me with different dates, barely making it to the wedding... After that I call CHEAPOAIR to see if they knew anything about it (This was my second call to asked cause the first time I called them they didn't know), and still CHEAPOAIR was not aware... I had to tell them myself! I will never use this website again, the incompetence is too big of a risk for me and future flights. I warn everybody to be extra careful and call the airline if you use this website. They are not serious.

Went directly to airline what a joke. Went to CheapOair and got great service. After the purchase went to get seats because of holiday and the lady who helped me was great. Was on hold for a little while but she got the job done. Used this service many times but this was a great experience.

I'm currently stuck in Bali due to the volcano eruption. I am trying to fly out to Surabaya airport which is a neighbouring city in Indonesia that is not affected by the volcano. Now that the Bali Airport is open (for the time being mainly for domestic flights) I called CheapOair last night to book a flight out on Friday. They were able to put us on a flight to Surabaya which was fine, however the connecting city on the flight was Lombak another airport which is currently affected by the volcano. I asked the man on the phone if it's a good idea to purchase to the insurance plan he said its a good idea in this situation. He also reassured me that I have 24 hours to cancel the flight free of charge in case something happens. So today we come to know that Lombak airport is officially closed due to the volcano.

First, the 24 hr cancellation is not free from other booking websites. It makes feeling that it gonna be free. However, CheapOair will charge $75 for a cancellation fee. Also, I saw a coupon on the website. Until I finished the payment, I did not see where I can use the coupon. Called the customer service immediately. They told me they can do anything about it. Then, I tried to book another ticket, the same thing happened. This booking company starts getting worse and worse. Try to avoid as possible as you can.

I called because the site advertises that you may get better deals if you call. I got the same deal as listed on the website but the gentleman who helped me answered all my questions and was helpful in getting all the details of the trip worked out.

The customer service was excellent. I'm extremely pleased with the way I was helped. I wouldn't doubt to call if need be in the future. And I'll also inform my family and friends on how happy I'm with your services. Thank you very much.

Very patient sales agent. He offered me the sales promo when I forgot to mention it. I wanted to avail of the Cyber Monday deals, but the sales promo was the only one offered. I am however satisfied with my overall experience with my telephone call to CheapOair.

Somehow between entering my credit card information for purchase and hitting submit there was a price jump in my total from 272 to 284. Even though CheapOair stated ticket was 272 when entering credit card information etc. Yet after I hit submit the total became 284, the agent told me the airline changed the price. Really in between the minute it took me to enter credit card information and hit submit the price changed, isn't that illegal to change price when someone in process of purchasing it? If CheapOair didn't falsely advertise/ charge different price, I would of gone with Travelocity as same flight and everything as 274. I chose CheapOair because they priced 272 but it was false and fraud.

Whenever I go to travel I check with CheapOair. CheapOair is always there to help. They help me with my tickets and get a wheelchair. They make sure everything is set for my flight. Thank you CheapOair.

Purchased trip insurance directly from their website. Thinking it may simplify things since, they are the insurance company they are recommending. Was I wrong... My weekend trip had to be cancelled. So, after speaking to CheapOair.com, I was not eligible for refund, then I asked about the insurance that I bought through their site. Trip Mate gave me the runaround. I called the number and was told they would call me back. Nothing yet. More than 24 hours. Their voicemail said to use their website, which I did, but nothing seems to work on their site. I can't read what the guidelines are for my state, can't get a claims form. Nightmare. I don't even need a refund, just want a credit so that I can book a trip on a later date. Beware before booking and please do not buy insurance off of their site, buy it independently!!

We made two mistakes because we were going too quickly: an inaccurate name spelling and a wrong month to return and the problems were resolved to our satisfaction. We are glad we checked over the receipt they sent us before we had to leave.

I booked a flight and the selected the wrong flight. I called immediately to fix the flight. I was on hold for over an hour and then charged an additional $106 to make 1 small change. It would have been cheaper to cancel and re-book through someone else but after being on hold for over an hour I was out of time! I will never book through these guys again... huge hassle!!!

I thought I was so smart for getting such a GREAT deal on this ticket. So the process was as follows: I purchased a ticket. I had more than enough money for that ticket. I received an email stating that I paid for everything except the basic insurance... But then a few seconds later I received more emails saying I couldn't get my ticket issued because my card was declined. After conferring between my bank, CheapOair and the main airline for two hours... I came to the conclusion that there is still a purchase pending on the bank's side...

Put my dates and destination in the required fields, credit card info and got a confirmation and the dates were totally wrong! Started a chat and the person in the other end just kept trying to sell me more stuff when I just wanted to fix the problem. Called customer service. Guy said he could fix it but the dates I want is 316.00. I said ok. Then he sent me a pre-confirmation email, told me to review it and make sure it's good before he confirms. The total was 575.00 instead of 316.00! Told him to cancel ASAP! Of course there was a penalty fee. Then he told me it will take 7 to 10 days for a refund! We never even confirmed anything! I'll NEVER book anything through this business again!!

I would definitely consider their service again as they were able to provide excellent customer care.

They cannot help you over the phone. They are from India and are unable to assist you with any issues. It is the most frustrating thing in the world to be on hold for 2 hours waiting for someone who said they would be right back but you know they won't be. They lie as well. Please do not use them!

Had a very long conversation with the agent on the phone about various flight options. The rep was super patient and helpful, stayed on hold several times while I consulted with my partner about the options, and was polite and patient while answering my questions about special meals and various other things (seats, baggage, etc.).

I have used CheapOair three times before. The customer service is the worst as the representatives have no information about the flight details or airport transfers. They kept bumping me to different representatives. None of whom had any idea of what was going on with the flights. 2 international flights - they did not know the layover times, the immigration checks and how many flight changes. I local flight, they made a reservation over the phone without last name changes. On calling customer service, booking would be done smoothly, any questions after booking are not handled professionally - rude!

Both Bacilia and Kamron were exceptionally proficient and has demonstrated superior qualities of professionalism and salesmanship. They were very cordial and had taken maximum effort to make me fully satisfied with the deal. Their communication skills were excellent and I am sure they will be an asset to your company.

I travel from the US to the Philippines a lot. I normally use Hopper. I was talking to a friend about getting the best deals. He told me to try CheapOair. I found a rt fare from the Philippines to Atlanta Georgia for $600. I figured this was too good to be true. I bought my ticket anyways. I had no problems at all. For now on I am going with CheapOair. I give them a perfect review.

Sunday 26/11/17, I tried to change my underage daughter's flight from a 6 week flight to Florida down to 4 weeks, she had paid a few thousand already, this company still wanted over a grand to change. After being on the phone for nearly an hour, the woman I spoke to told me my daughter was not a child, she says “now let me tell you something. Your daughter is not a child”. So rude, so disrespectful even after trying a few different scenarios to change it, but no they were only interested in the $$, almost as if it was a inconvenience. Then she had the audacity to have a go at me for not taking the lowest amount they offered which was over a grand.

My aunt booked the flight through CheapOair to see her ailing mother, had to re-schedule to an earlier date since her mother had passed away. She was told that CheapOair would file a refund request to AirChina airline. When she called again, CheapOair responded that AirChina rejected the refund request since the request was filed later than when the changes were made to the ticket. This is such a negligence on the CheapOair's service. CheapOair was very insensitive in the whole process of dealing this issue. I would stay away from this service provider, such a poor service. They are just concerned about milking money at any cost.

Went out of their way on the phone to get us the best deal possible at the dates and times we needed. Went the extra mile. Person on the phone was pleasant. Would use the service next time. Thank you very much.

This is the email I just sent to CheapOair since their "NO" button (that rates if I was satisfied with the customer service) IS NOT CLICK-ABLE. No I am not satisfied with either of the two customer service agents I spoke to tonight. The first customer service agent instead of trying to help me solve my problem wanted to upsell me. I do understand that there are some fees associated with a change at times, however, he was unwilling to work with me. When I requested to cancel my flight so that I could just re-book for another time, he stated that the cancellation fee would be $65 which is not stated anywhere on your website or policy. I ended the phone call in hopes to recollect my thoughts and try again.

The gentleman was polite and patient as I explained I would be traveling to a funeral of my ex husband and my last minute booking was too expensive. He considered my origin & my destination then advised that by having a short layover in Charlotte I would save money AND save me from driving two hours to Nashville, to have a direct flight. In my weepy condition this was a good plan. The flight from Huntsville was pleasant; I am connecting with family while making my connection.

It was a really a bad experience. They advised me to cancel my booking and make a new one, because the first booking has all this additional seat fee which I didn't intend to pay and was for me is sort of a hidden charge because It only appeared that I paid for the seat after I have entered my card number. So they advised me to make a new booking with the same itinerary and that they will cancel and refund the first booking. I even got an email confirmation of the refund after a day. Now, after more than a month, I'm making a follow up and they just said the airline void the refund? Was I just got ripped off?

The agent I spoke with was hard to understand. She spoke way too fast and was not very clear. Sha was helpful and got my ticket booked. With the price I got I would use this site again to book a ticket.

Applying for tickets to South Korea. Everything went very smoothly. Representative was very nice and made sure everything was correct. Only one problem came up when trying to reserve my seats together, he said he could not reserve the seats right now, but a representative called back a few minutes later and took care of the problem. Thank You.

I just checked CheapOair's website and your company's website shows over 10 airlines offering flights to Los Angeles tomorrow - 11/26/17. CheapOair's website is offering this many flights and airlines back to Los Angeles tomorrow - 11/26/17, then it shows your company is able to take us back to Los Angeles tomorrow very easily but your company will have chosen not to do so. The question is "Why have you not booked us a return flight as we already paid your company to do and your website shows that you are able to easily book us on another flight for tomorrow?"

CheapOair took money twice for same service, and instead of returning the extra money they are saying this and that over almost six months. Extremely bad customer care! So called company, bunch of people just to suck money!

They had a problem with their website and overcharged me 140.00 and through a bunch of nonsense excuses from Indian call centers they refused to refund my money. This company is a ripoff of consumers.

I was surprised how friendly the phone consultant was and how she was diligent in helping me find the best priced fare available for the dates I gave her. I would most certainly use this service again. Exceptional customer service. Kudos!

CheapOair is great! I found lots of cheap plane tickets, and when I called them, they were quick to reply and didn’t waste my time. Making me be able to buy my ticket before the tickets were sold out. I really appreciate the person I talked to because they were really patient and kind.

I was forced to cancel my air ticket. The ticket was paid 310 USD. They asked me to pay additional 50 USD just to be able to cancel the ticket. The refund will be 170 USD but after 30-60 business days. Total disaster!!! I will never ever make any business with this company again!

The person that handled my booking was patient, knowledgeable, helpful, and professional! She was able to clear up my problem efficiently. I look forward to further dealings with CheapOair! I had made a mistake with my second leg of my trip and was going the opposite way that I need to and your agent was able to work it out for me. Thank you.

CheapOair agreed to refund the change return date fees to resolve this issue.

CheapOair has a credit I was issued from American Airlines for $500+ more than 5 weeks ago, and they have yet to release it to me!! I have called them multiple times and they say the chargeback office needs to look into it and will call me back... And they never call me back!! So I call again, and again, and again, and am getting nowhere! Horrible, horrible, horrible. Release MY credit!!

I went to book a flight from Chicago to Dublin and then Edinburgh to Chicago on December 15th and return December 26th. That was what I was booking. After giving them my credit card information and hitting the book button suddenly my flight was Chicago to Dublin and then Glasgow to Chicago on December 17th and December 26th. When I called immediately to change or cancel I was advised that to cancel I would be charged $150 and to change the fee would be over $300. I could see the flight online that I needed but the agents could not book those flights, only the more expensive flight. I asked to speak to a supervisor and was told that there are no supervisors as they are "independent" agents and can do what they want. This is a rip-off and scam to get you to pay more than what they advertise online.

One word EXCELLENT. Enjoyed the professional staff care instructions. Calling when plans have change notifying me. Will continue to use your services in the future. Again thanking you for all. Will recommend to others. Will want continued email on travel opportunities.

Cheat service by CheapOair. Got a ticket through them. Wanted to change the date and they asked me to pay $637.00. Yes that big of amount for just changing the date. I contacted the airline directly and price was reduced to $422.00. CheapOair also charged me $40 for choosing my seats. But when I wanted to select seats, the airline didn't let me. I had to go by their given seats. $40 wasted. Good luck finding someone speaking good English because the person over the phone won't speak proper English nor help. All they know is how to take your money. Not even visiting their website again.

We had a wonderful experience. I mistakenly booked flights for wrong date. The Service Center was very helpful and worked with me to correct this. The agent was courteous and very professional. She walked me through the entire process and I am extremely satisfied.

HNL/MNL Trip for 3 pax - Greg was the one who helped me with my Reservation yesterday, 11/19. Everything went out smoothly & since I checked for schedule first it took a lot faster for his assistance. After confirming details of my booking & charged our fare he made sure that he emailed me all the details of my booking. Thanks for everything!

I believe the person that I talked to used too much force to get what he wanted and not enough understanding for what I was looking for. When it came to booking my trip he told me what was going to be. When I asked about baggage he told me that I had to pay a 100.00 for each checked. When I said forget the checked bags and to remove the checked bags, he said it would take time and the money would be back on my card in a few days. It still hasn't showed up on my card. If this matter could be addressed it would be greatly appreciated. The airlines said that it was a CheapOair matter. If you would please send me an Email reply. Thank you.

Worse experience can someone have. I always booked all my flight through CheapOair but the last flight I booked I had to cancelled and the agent he cancelled my fly. Told me that will be a charge of $25 so that fine I understand it. Also he told I will be refund for my fly. Since February of this year and I am trying to get my refund which I asked just to get another fly not even money back and I wasn’t be able every time I called they told me a person will call me and I wait for weeks and I call again and the same over. It really very disappointing because it just there like 289$ or maybe less but the service is really bad. I won’t never again book with them again even if I will pay more for extra but do not go through this hassle. The same review it will be everywhere because I don’t want someone else will have the same horrible experience.

Major carriers do not give you the same service online or at ticket booth if you have circumvented them to use CheapOair. Paper tickets and airlines which will not communicate with one another on multi carrier trips will be an issue. Beware when booking on CheapOair's website, there is no pull down bar to add a suffix on a name, and if you call them to add the name after you have booked your ticket, you will be charged a service fee as well as the new rate for the ticket if it has changed. Run, do not walk, from CheapOair.

Booking in Australia is done very poorly. Remembering CheapOair from US I had a great experience, while here in AUS is awful. I have called them 4 times. Each time I get transferred to India. Each time I get disconnected when being transferred either to customer service or seat assignment team. My requests were not complicated: I wanted to receive my ticket after making the payment for the same. I wanted to request a seating for the two of us to sit together on an international flight departing a month from now.

I missed my flight and called CheapOair's customer service. Without any wait I could speak to an agent. My agent’s name was Valor and he went above and beyond to help me. I obviously was very nervous and he helped me remain calm. Valor spent a long time on hold with my airline and was very patient. To me this was a great example of customer service and I will definitely continue to choose CheapOair.

I found the agent to be very pleasant and helpful. The only thing I did not care for was the price. Because of a broken foot and the need for a walker, I had to purchase special seats. The cost completely wiped out the savings I received on the tickets and cost more than one ticket. That was disappointing as I have to have the seats through no fault of my own.

I just used CheapOair for the first and last time. I had been looking a flights for about an hour and decided on Jet Blue flights through CheapOair (name should have given me pause!). When I received a confirmation via email I saw that my outgoing flight was booked on Wednesday instead of Friday. Realizing my error and remembering Cheapo's policy to cancel/change within 24 hours I immediately called. The representative informed me that the fee would be $50 per ticket to correct my error. I quoted the 24 hour policy on the website and he said it didn't say there was no charge. Even the airlines give you 24 hours to cancel/change with no fee. I was furious. I could go on and on but the bottom line is that the agent finally agreed to charge $25 for change plus the difference in price (note there was no difference in price when I originally looked at flying out a different day). I will never use this company again!

My husband was booking a flight with Frontier on their site. Somehow it got redirected to CheapOAir. He decided to take the insurance just in case he needed to cancel. Well he did & had me call. The person I spoke with was almost impossible to understand. Had a very heavy accent. When I tried to explain that he needed to cancel fo to business, he said that it was a nonrefundable flight & unless someone in the family had died or he was seriously ill, there was nothing he could do about it. I ended calling Frontier and got a partial refund. Be very careful when booking flights and you can and do get redirected to another booking site.

I booked a flight on November 11 and I accidentally put an incomplete name, 15 minutes after I booked I called to fix my name and told me I have to pay $50 for each person to change the name and I didn't question that because it's my fault but losing the flight I booked and paid $750 for each ticket, I bought two tickets, is too much. They gave me a flight that is $100 each ticket lower than the one I booked! They didn't give me any refund even the new ticket they gave me is cheaper. The thing that I don't understand is why can't I keep the flight I already booked and paid just because I have to change/add names in that ticket. They told me I can keep the same flight but I have to pay $268 more for each ticket. That's ridiculous and shady! I will never use this site again!

Ok, I have made repeated calls to Cheapo to find out my current status to no avail, originally the issue was about the flight ins. From my 1st booking experience, I thought I was covered to make a change of dates. I called a few hrs after the 24 hrs, I could have called earlier but thought I could change my flights w/o a penalty because of the purchased flight ins. I was told I could not change w/o a penalty, and they would get back to me after an investigation w/in 24hrs, so I purchased another booking thinking I would make a decision to cancel this booking if I had to pay a penalty, NO CALL TO ME!! I called Cheapo and was told they had no record of investigation done and would do an investigation again.

Reggie was wonderful and personable and very helpful except I wondered how come the price over the phone was higher than the price I saw on the Internet at $10 and four dollars higher for the trip protection… That was just a little worrisome because I love to save money. Thank you very much.

Over the past several years I have primarily booked my flights with CheapOair.com, and have found their site very reliable and easy to use. I have recommended them to friends and family with great success. I do not hesitate to applaud them and am happy to recommend them to all who travel.

Hope the next time I will be able the get a Customize package.

They attract people with really cheap flights but when you tried to book, they say the flight has been sold out. But if you come back 1 hour or a day later, the same flight is back again but you still can't book it. I tried to book a flight at least 10 times for the same or different flight... I never could!

The representative who helped with the reservation was polite, patient and knowledgeable. He worked with our dates and travel timelines to ensure the best flight available. He also assisted with our luggage concerns. This is the third time my girlfriend and I have used CheapOair and have never been disappointed.

I tried to make a booking using PayPal, to which I got an email from CheapOair saying that they needed to verify my account, which I thought was fair enough. A few days later they wrote me that the ticket had been cancelled. I booked again and called their customer service, which told me that they couldn't verify my PayPal account, because they were not willing to stay on hold for an hour to talk to anyone from PayPal. I was a little surprised about that and asked how we can solve the situation. The support person said that I could just book using a credit card and that PayPal really wasn't that popular. Since the only reason that I used their service was that I could use my PayPal credit for it, I told them that was not going to work. They then proceed to tell me that there was nothing they could do, as they were not willing to call PayPal. Very unsatisfactory behaviour, I don't think I'll use their service again any time soon.

I called customer service to reschedule my return flight schedule and the customer representative was very helpful and made the changes right away without giving me headache. They even gave me the best options that I can choose. Thank you.

The customer service agents are nice as long as they want you to pay for the ticket. This is the easiest situation they can be nice. When you have a problem with what happened to me at the airport, they are not informed at all, not supportive and do not accept any responsibility. They are not consistent with the policies and will not help you at all. One would tell you about filling out the waiver and reimbursement forms and other would say it is not possible at all. They are not helpful and just say repetitive things. I usually do not write a bad review and always compromise but this experience costs me 1100$ and almost close to losing my lifetime opportunity to present my career.

I called CheapOair to book a Jetblue flight for my son who is 15 yrs old and is traveling alone. I already knew the exact flights I wanted but I cannot book it online because my son is not an adult yet. First of all, I was asked to hold and hold while "they are helping me find the best rate and flight for my son". After 38 minutes on the phone, the rate I was quoted was $887.99. I told the guy that Expedia is selling the same flight for $705 while Jetblue is selling it for $755.44. I was politely trying to say I want to hang up now and thank you for all your help but he put me on hold again to give me to his manager who tried to match the $705 Expedia price. I said "I don't feel comfortable doing business with you. Thank you and goodbye." Beware of these guys! They are not straightforward with their pricing at all!

I would like to have a free consultation regarding about what happened to my flight last night (11-09-2017). Flight from Indianapolis to Seattle (Alaska Airlines). Seattle to Vancouver (Alaska Airlines). Vancouver to Philippines (Philippine Airlines). I came really early to the Alaska airline to check in my baggage and to get my ticket for the flight. I was 5 hours 1/2 ahead from my flight. Then by the time that one of their representative enter my account details, it ends up I couldn't check in because of I will be needing ETA (transit visa from Canada) even just a connecting flight. And a week ago before my flight, I called Alaska Airlines regarding about the transit visa and someone told me that I don't need it coz it was just a connecting flight.

Booked a return ticket to Hawaii for September, 2017. Through my own fault missed the flight from Seoul to Manila. I arrived 40 minutes before takeoff and was told boarding was closed. Accepted that. They then cancelled my entire flight there and back as a "No Show". I tried contacting every number possible while at the airport and even went to their office at the airport (no kiosk available for Philippine Air at the Incheon Airport). My ticket required a 6 hour layover in Manila and there was a flight out of Seoul that would enable me to make the connection in time so that I could continue my trip to Hawaii.

My wife had booked a flight to try and make it to her father's last hours. Due to uncontrollable circumstances her flight was not going to get her there in time. They did refund her ticket price but was still going to charge her $50.00 for canceling the flight. It took many phone calls before we finally got someone who allowed the cancellation fee of $50.00 to be waived. Think twice before considering using this company.

Was the best experience I have ever had making flight arrangements. Outstanding customer experience, would highly recommend! The representative worked with me to ensure my trip will be a pleasant one. He patiently explained all of my travel options, very nice experience!

The best. Very well pleased. Greatly helped with all the flight arrangements. I originally tried booking myself and ran into not getting what I was looking for. I called CheapOair and a very friendly agent solved all my problems. The entire transaction was done fast too.

Excellent service and follow through by booking representative. The service was informative and the price was probably the best that could have been obtained. The additional fee for preferred seats was also a very good deal as well and greatly appreciated... Thank you.

We booked a flight and before I was supposed to fly out I had something unexpected happen. I called customer service and had to pay a service charge and received a credit for my flight that expired within a year. When I called back to rebook my flight they were quoting me 900-1200 dollars extra per passenger. I was extremely flexible with my dates and they could do nothing for me. Be careful with these guys. Basically I just gave them over 1200 dollars for nothing. I will never do business with them and don't recommend anyone does either.

Sent me an email that my card had not gone through. The phone number attached to said email was different from main office and service made me question their quality of service and the risk to my credit card. I called the main line to cancel only to learn a second fee had been added to "confirm" my seat and that the main billing had gone through. Canceled my booking. Had to pay. All in all charged three times. Once didn't go through, once had to be refunded, and the third was added on as a fee to resolve the other two.

I was charged $50 to change a single letter mistyped in my name. They simply needed to change an "n" to a "b.". The man argued saying it is because the ticket needs to be reissued. I called as soon as the reservation was made. In the end I paid more than I would have through booking directly through American Airlines. Save yourself the time and frustration. Avoid them.

Allan was an exceptional agent. His English was excellent and he took the time to fully understand my needs. He answered all my questions and got me a great deal on my flight and also my car rental. Allan is a real asset to CheapOair!

I ask for discount, because I make this booking for emergency because my dad died. I'm the person tell me they try to helping, but is nothing the he can't do. Anyway they help me to find the ticket to go back.

I booked a flight for my son to come home from college for Thanksgiving, when sending him his itinerary I realized CheapOair changed my original itinerary. Apparently they can do that for flexible dates for a cheaper rate, it cost me almost 3x the money to change his flight, the amount I paid and an additional double amount of that. When I told them I purchased the insurance on the flight I was told insurance doesn't cover this so basically insurance is a waste. NEVER AGAIN will I book with this company. I will stick to CheapTickets which I've never had an issue with or the airline directly. Be very cautious if you are booking with this company.

The airline fares quoted were very competitive and the representative assured me the complete itemization would be available in an email shortly and I had 24 hours to cancel. The emailed itemization which I had already been billed included an "agency's" fee of $300 which I had not been told about. An additional $300 was for a "paid seats" charge - all this on top of the airfare. Cancellation was not free - but included a $75 penalty charge per person. Ouch! Watch out for this company - because they are only thinking about how they can make money on you.

Excellent customer service everytime. Explain in details and answer my question very truly. I highly recommended. Representative so polite and fast to find out my question. Wow me. He answer my 90% questions only he not answer that one not in his area. So overall I am very satisfied.

I have recently used CheapOair to purchase air tickets for my family and they charged me Multiple Time for the same ticket. Yes Multiple Time. It took more than 2 weeks of long conversations for CheapOair to realize that this was CheapOair mistake and finally after 1 month they return that amount. Unfortunately, I had to cancelled those ticket as well because of some personal issues, CheapOair charged Cancellation amount right away but again it took more than a month of long conversations for CheapOair to realize that they have to refund those cancelled ticket amount.

On 9/14/17 I booked a ticket ** from CheapOAir for 10/26/2017 to 10/30/2017 from Phoenix, AZ to Dallas, TX. Both red eye flights. Within days I found I had been given the wrong dates by my son for the Formula 1 race in Austin, TX. I then had to change the flight's dates to exactly the same times, same flight numbers a week earlier. I booked the change on 9/21/17. I knew there would be a cost to this, but not what I expected. I paid initially 118.38 for the flight, then when it was changed, CheapOair charged me 25.95 for flight insurance, but Spirit charged me an additional 130.00 for the change. This totaled 248.38, almost double the original amount, for the same flight, same flight number and same times. For an airline that you can't even adjust your seat back. No more Spirit, no more CheapOair. Unacceptable.

Horrible experience, they give you a rate at first and charge another. Also would charge you for correcting your name and dates that should have gotten correct at first. I would not recommend this to anyone. This is a fraud to charge you and sell you anything.

This website is not legit. They lure you with cheap prices and after you give them your credit card information they charge you an outrageous amount. More than double of what you think you're paying. A total ripoff. They are not even located in the United States.

I booked a flight on the website and there was an error on my flight. When I added a car rental the system screwed up and changed my booking. I called customer service right away and advised them of the error and they were no help at all. Did not offer to assist me with different flights. They did however charge me $100 for nothing due to their own site screwing up. I will never use them again.

CheapOair is a complete scam!!! You think you are getting the cheapest price and at the moment of booking they change you the airline. My husband told me buy a ticket on JetBlue. DO NOT buy Spirit. When I went to CheapOair there was a cheaper ticket in Spirit but I was willing to pay $300 for me and my 2 kids to travel in JetBlue. When I click in the JetBlue ticket and I got a confirmation it says that my return was on Spirit!!! I called and they suggested to look for a return on JetBlue was going to be $1500 more!!! Scam! Scam!! I could have buy the ticket directly from JetBlue 2 times cheaper to begin with. SCAM website. Beware!!!

So I've booked in the past with CheapOair for myself and my brother to travel. I booked today for my brother to travel and it had saved both mine and my brother's names from the past. I selected his name and it auto filled my first name after booking. I called to get this corrected and they wanted to charge me $50.00 to correct it and said they have to have a new ticket issued which would be even another $50.00. This is **. RipoffOair should be their name. I wouldn't recommend to company to my worst enemy.

I bought three tickets off of "cheapoair.com" flying Frontier Airlines. Once taxes and fees were processed the tickets were cheaper to buy directly from Frontier Airlines. I spent over an hour to get a hold of someone who could help me use their "best price guarantee" and finally after many phone transfers I got to the customer service agent named Wolfe (**- Company ID) who told me that their policy did not state that they have to honor their "best price guarantee" after 24 hours. I booked the tickets the night before, 15 hours before the phone call. So since I was still within the 24 hour window all he claimed he could do was charge me $50 for each passenger including my 8 month old daughter which he had already said did not require a ticket to fly, however she was going to be charged when cancelling.

It turn out that this CheapOair is not for me anymore. I became ill and couldn't make the flight. I tried to exchange it for a different day and was told that couldn't happen unless I went to the doctor for a statement that I was too ill to make the flight. The person that I talked to spoke very little English and very nasty at best. I will not be using CheapOair for anything anymore.

After buying 2 r/t to Europe, they offered me seats for $29 total. I picked 2 seats for the 4 legs of the trip, they charged me $29. I called and got a terrific woman who told me I would definitely not be charged extra for seats, and to be completely satisfied she'd even refund me the $29. Ok. The seats request didn't go through and I was told to do it through the airlines. I now see the airline charges between $39 and $88 per seat, per leg! So that's an additional, at minimum $350!! I was not told my total fare would be an additional $350~$500, in fact was told there would be no seat charge beyond $29!!!

I booked a flight. It was a little upsetting to not get it done online and keep finding that the flight I had picked had increased in price and kept jumping from one flight to another. Ended up getting a call and booked with a nice service person but it showed the prices often posted online are not available. At a increased cost from the posted numbers I ended up on the same flights. I have looked since I bought and the same deal is posted in a search.

Very friendly and pleasant. It was a very good experience. I got all the information and feedback as necessary. I Will recommend to my friends and relatives if necessary. Thanks for your service. It was a good experience.

Spoke to Gus to correct a booking mistake (12 hour layover) he made all the changes but there was a $60 charge. To compensate he said he was upgrading travel insurance to include ad+d and trip cancellation (9,95) don't see that. I also understood he was sending a $50 travel voucher, only thing I see is personal assist coupon. He also said I would be getting A $35 refund on my card, remains to be seen. Maybe I misunderstood but if not, think some of promises were misleading. Can you investigate and clarify please.

CheapOair will unilaterally change the dates you enter to depart and arrive for your flights and if you don't notice it, the cancellation fee is $50.00. I had used CheapOair a few years ago but noticed that they changed the dates I had entered. Unfortunately, I didn't this time. This is the worst business model I have ever seen. Change the dates without notifying the buyer, and then charge them a fee to correct the dates or for cancellation.

When one books tickets on this site, they are quick to remind you that only so many tickets are left, so book fast. Then they state that you have a 24 hour cancellation option when booking on their site. The little "i" next to the place where they state this, tells the user that they can cancel within 24 hours for a fee. However, they do not specify the $ amount of the fee, which would be a very easy thing to do. However, they opted not to do it, most likely to avoid having clients not book the tickets if they knew who much they would charge them to cancel it, if they had to. Instead it is buried in their T&C, which no sane person is going to read when they try to book a flight that has a limited availability.

I had the terrible experience of being delayed for a long time at TSA and due to this I missed my first flight of a long trip to Peru. I thought, since I had a long layover in L.A. I could catch up to my flight there. Not so. CheapOair told me that since I had missed the first leg of my trip that the whole trip was cancelled and that the ticket was void and I had lost all of my money. How can that be? I think this is fraud and will never buy another ticket from them.

I had trouble booking my flight online, so I called, and while the Customer Service Rep took care of everything, I was dismayed to discover I was talking to someone in India (?). I would prefer US Based Customer Service, as she was somewhat hard to understand.

I was charged a $50 cancellation fee after I canceled my booking within an hour. On the site it said you could cancel within 24 hours. I complained on this site. I received several emails and calls from CheapOair and they have since refunded my cancellation fee.

I was overall pleased with my service however, shortly after receiving my booking confirmation I got a notice that my flight from Norfolk to Atlanta was full and I did not have the seats (2) that were just confirmed. I contacted the number supplied on the email and the service technician assured me that I DO have 2 seats on that flight. I would like to verify that I DO FOR CERTAIN have the flights that I booked.

I booked a flight with this company online, and after I paid for my flight I realize the company automatically change my flight date. Therefore when I saw the confirmation I called the company immediately within 15 seconds, and was advised that they would charge me a $50 cancellation fee although they changed my flight date. In addition they charged me an additional $18 plus my flight fee which I would have to wait 7 to 10 days to be reimbursed for flight charges. Once the flight charges was deducted from my account they still charge me the additional $18 plus $50 in which I feel was a rip-off.

Recently I booked a round trip flight on CheapOair having used this website several times. I had difficulty with the transaction and unable to get a confirmation online. I called customer service to discuss the problem and asked for help purchasing the flight. I was told to look at my emails. With the rep on the phone I reviewed my emails to find a reservation did go through but IT WAS THE WRONG DATES. I could not use the ticket (no refundable) because of the dates. I asked to reissue the ticket for the correct dates and was told there would be about a $275 increase in price. $200 of the charge was to reissue a new ticket. I explained that this was a mistake and I was not willing to pay the reissue charge. I was told that if I had made the reservation by phone with a CheapOair rep then this could be corrected. But because I made the reservation online that they couldn't (or wouldn't) help me.

I would not rate this company and I would not recommend anyone to them. I paid for two (2) reservations on 9/14/17, then on 10/10/17 I received an email that stated "action required. Your airline changed its schedule" but yet I could not click on their website to change the schedule, had to be on hold and hung up on a few times to finally get through on 10/27/17 to Kylie that stated they could not accommodate my schedule due to the airline changes.

Thanks to Kennedy for offering prompt service and assistance in securing my seats. This company is very friendly and I will use again in the future. It would help if the email sent to me included DOB's as it would make it easier to confirm they are correct.

I purchased 2 tickets plus the trip insurance. My husband Danny ** found out this morning he can not go on the trip. I tried to change it and was told I can not get a voucher or refund as they charge $100. For changes. I will not be booking with you again. Spirit Airlines sucks.

Gabi was very thorough with the info available for my reservation. He was very professional and pleasant. However, I feel that I still do not have all the information I need; i.e., seating for both my reservations, etc. I will go directly to the carrier my reservations are with to get that information.

Ordered my son a flight to return home for Thanksgiving and didn't notice until a few days after the flight that the date wasn't correct. Called to change the date and it's a $200 fee. Looked at some reviews for the company and this has happened A LOT... What about a class action law suit. Especially for the people that paid the $200.

Cheapoair has resolved the issue by shortening my layover times to a much better one. I thank CheapoAir for their prompt response and courtesy to call back and made sure everything was OK.

My sister booked a ticket for me to go from New Mexico to Ft. Myers, Florida. She paid for this ticket on her credit card. On my credit card they charged me $264 and change plus my bank charged me $120 overdraft fees because of course I did not have the money for their 4 transactions. I am trying to get this taken care of with them and my bank. I am getting nowhere with CheapOair. I've called 3 times and chatted once and I keep sending the proof over to them with no satisfaction. I think I'm going about it wrong. I think I should get an attorney for this. CheapOair is not responding to me at all. They are charging me for a trip overseas. I'm not going there. I don't even have an updated passport. If you need any proof, please email me and I will email it to you. If you need to speak to the representative I will give you her name number and extension.

Not happy at all with CheapOair. Yesterday we spent a considerable amount of time finding a reasonably priced flight for my senior-aged father to fly from Cancun to Mexico City. We found a price of US $141 for the return flight. We attempted to pay using our credit card and finally after 10 mins trying to process the payment, our credit card was rejected, for which there was no reason. We then tried to use another card and noticed that the price for exactly the same flight had increased to US $170.

Most irresponsible hub I’ve ever seen! Do not buy your ticket from them, they canceled my ticket and didn’t rescheduled it until I reached out the airline company and did it myself after 25 days emailing CheapOair and not getting any replies! They simply ruined my trip and after I reached them by Facebook, the reply were so rude and called me liar! Right now I’m writing this I still didn’t get my ticket info and I’m flying in two days! They’re the worst, do not trust them.

The representative was very helpful, professional and an excellent to work with. He was able to find the flight for me and never gave up. I would definitely recommend this to my friends and will call CheapOair again for my future plans.

I had made a mistake in flight reservations. Called the number from the details and literally within minutes/30/ approximately, my disaster turned into a GREAT RELIEF. All is well and we look forward to traveling. We cannot thank Ben enough!!!

My husband booked a flight for he and I to Las Vegas. Both tickets were put in my husband's name and when we called to have it changed, they said basically we were out of luck, it could not be changed and we could not get a refund. After fighting with them for 2 days, we were told in order for us to get on the same flight, we would have to buy a 3rd ticket with my name on it.

I booked a flight through CheapOair and noticed somehow I had the wrong dates. (My flight booking was a month away from the booking date). Called immediately to change and guess what. $75.00 cancellation fee. I told the guy no way I am going to pay that. Called another agent they said, "We’ll fix it on our end" - the fix was to buy another ticket for $1500.00 and be billed for the first one i.e. a total of $3000.00 on my card but “they would refund me for the first one B/N 7 to 14 days. I requested a number of a supervisor to further discuss the situation and called another agent, of course the guy said, "I’ll help you book another ticket but you have to pay $108.00 difference price," so the crooks do not give up to cheat you with some sort of a scheme so they can extract your money! I will never use that company again!!! CROOKS!!! I am calling the credit card to refuse the charges!!!

Don't book with CheapOAir - you are better off paying the extra money and booking directly with the website. They charged me $75 for a spelling mistake on a name. I purchased the trip protection plan in case I needed to make any changes as I was booking a ticket for my dad. He got sick and couldn't come on the trip. The trip protection plan and CheapOAir said that there was nothing that could be done and would not allow a transfer of the ticket or a change. The worst customer service ever. Don't book with them!

Very disappointed in the service. Tried booking a flight to go home on military leave. Was charged over $200 that I shouldn't have been. Called numerous times on numerous days. CheapOair was quick to blame the charge on the airline even though the payment was made and sent to CheapO. Would not help me, and sent me back and forth to different places blaming other people and companies. Was told there was no chance of being refunded. Very frustrating.

Your service is excellent, except for the payment of a flight. You list, amongst others that payment can be made via PayPal. This not true! Because you then request information of a credit card. I do not have a credit card. I had to use the credit card of a family. So now why and how can you request information from a secondary party on their credit card when you indicate that payment can be made from my PayPal account. That seems to me to be a false declaration that you accept payment from my PayPal account. I will be making another flight booking soon. But it seems that I will have to endure another embarrassing arrangement with another family member. Are you being dishonest to indicate that a payment can be made via my PayPal account. This places your services as a junk status!

Very happy with experience except still waiting for my window seat assignments. Other than that, thought everyone I spoke to was very professional and helpful & I would recommend to my friends & family. Never received call email promised to me yesterday.

I purchased 2 tickets for my Elderly mother and her twin sister to be able to fly to my home and celebrate their birthdays together. Upon purchase I was told that if I paid extra amounts that it would cover an extra bag for each and assure choice of seating. The phone calls that it took to get seating arrangements totaled 3 and took the MAJORITY of my day to arrange because they kept losing the info. I was also told that I could change the flight or flights if needed for an extra $100 at a later date if my mom or aunt decided they needed to return early.

I purchased airline tickets from CheapOair for Southwest Airlines and was told I had 24 hours to cancel. I checked for the same flight on the southwest airlines site and found it was $110 cheaper. So I called to cancel the CheapOair booking and was told it would be $100 to cancel even though it was only 15 minutes since I booked the flight. Cancellations are not free and this site is very deceiving and way overcharging for flights. The representative for the cancellation was also very rude. I will never use them again and advise everyone else to go directly the airline website for cheaper and better service.

When booking a flight, I didn't realize CheapOAir had changed/substituted different dates/times of travel, and airport selection. I quickly paid and checked out, only to learn, later that day, of the changes. I called within 24 hours, as per CheapOAir's policy. They sent me a Cancellation/Refund receipt. Their policy is 30 day refund. My charge account had not been credited within that time. I disputed the charges and forwarded the Cancellation Receipt and found, in small print, that they had only refunded $9 of my $206 flight. I will never book through CheapOAir again. They make it difficult to impossible to get a refund. I found their practices to be blatantly fraudulent.

I booked two tickets for a trip to Los Cabos, Mexico. The dates on my reservation were not the one I chose. Instead, were the alternative dates they advertise on top. I was not at all interested in those dates. After I placed my reservation, I didn’t get any email confirming my booking. I only got an email with more options for Los Cabos for those alternative dates, like hotel reservation and car rental. I was wondering why they mentioned those dates so I called them to ask about the dates. They confirmed the reservation was done on the wrong dates. They offered to change them but at a very expensive fare and fee. When I asked for a cancellation they told me there was a fee of $75 each ticket even though they advertise on their website it is possible to cancel within 24h.

This site was so easy and cheap to book with I knew it was too good to be true. I arrived today at the airport in Chicago expecting to take off to Sydney Australia. But when I got to go check in they told me there was a problem with my visa and I needed to contact them. I didn’t fix the problem in time so I had to call CheapOair and cancel my flight which was also easily taken care of by the lady I spoke with.

Agent could not mail itinerary. Had United do it and I thought 24 hours or less cancellation was free. I bought the economy package for that reason - I felt like I paid for nothing extra with economy package, thanks for other than that.

I booked a trip with CheapOair. The way their website is set up you believe you are getting a great deal but to come find out they trick you on the dates you will be flying. When you call to fix it the want up charge you $200 per person. Not to mention you can’t understand what they say.

I just booked a flight and noticed the dates were off by a day, despite my certainty that I clicked the correct calendar days. I called and spoke to 6 different people, 3 who impersonated a "supervisor". They said they would charge me $50/person to cancel despite their website stating "24 hour cancellation - Book with confidence." This is completely misleading advertising. They said, "Well if you click on that you would see that you will be charged a cancellation fee." Then I spoke to Aldren on the phone who said he could not get me the same reduced fee that I found on Kayak but that if I book on Kayak he would give a full refund. Thus proving that he is capable of giving a full refund.

I am a UC Berkeley student studying abroad in Brazil. CheapOair has been my number one go to for all my travel needs since the beginning of my experience abroad. I currently have 3 flights booked through this company including destinations to Iguassu Falls, Manaus, and Fortaleza. It's safe to say I'm a dependable source a business and a loyal client. I expected to receive the same in return from the travel agency, both: dependability and loyalty. But after my most recent experience with this company, it is clear CheapOair is neither dependable nor devoted to their customers. My mother booked my flight back to California through CheapOair about a month ago.

I was very disappointed with my round-trip flights (leaving and returning) because I was not allowed to take my carry on bag on the plane as requested. I ask to have a carry on bag on all flights and was promised I would by CheapOair. I felt I paid for that as other flights were cheaper but didn't offer a carry on bag. Now the gentlemen I spoke with on the phone representing CheapOair was very patient, helpful and courteous during my process of obtaining round-trip tickets for my husband and I. It was my first time ordering tickets through CheapOair and I was VERY disappointed that I could not take my carry on bag on the plane as I had my laptop in it and I have seen how luggage is thrown under the planes and it could have been broken. So glad it wasn't but if it had been...well I guess that would be my problem!

Terrible website. They are crooks. I can't believe how terrible their customer service is and the fact that they took advantage of their crappy website changing dates on me workout me every running my search again. I had double checked everything, stepped away to get my credit card. When I came back my phone screensaver had come on so I just hit a button website still up, go ahead and enter my credit card. After everything goes through my email confirmation says different dates for my what I originally picked so I immediately call customer service not even 10 minutes has passed and I'm being told it's going to be a $100 charge to change the dates. Even though the flight that I wanted was cheaper than the one I got.

I am new to CheapOair. I rarely fly since I am caretaker to my 90 year old mother. A friend asked if I would accompany her on a trip and she directed me to call CheapOair to book the same flights she had booked. Overall the agent was helpful helping me find the flights and prices. I booked two flights on Frontier... round trip between Philadelphia and Tampa. The agent neglected to talk to me about my baggage needs which I found out was a problem.

I was trying to buy my mother, daughter and grandbaby tickets from PR after the hurricane through Frontier. For some reason got redirected to CHEAPOAIR.com. I could not include the baby. When I called them they charged me another 74.16 for taxes and fees. This on top of the almost $500 I had paid already. I had to cancel cause my mother was too sick to fly. I got charged another $100 and lost the $74.16 and some of the flight money. When I called to use the credit they wanted to charge me an additional $219 when Frontier's tickets were only $98. Frontier helped me with this. But people don't book trough CheapOair. Total ripoff and they are very rude with you on the phone. I gave 1 star just to get this info to you.

I purchased a flight for a decent price, I just wish they wouldn't have cancellation fees or phone booking fees when their fares drop and you try to cancel and rebook. But the person who helped me was able to waive cancellation fees. Good customer service.

All procedures were ok. Air ticket with GOL Varig (included 23 kg. baggage each) and car (Toyota Yaris, Hyundai or similar) with Alamo. Any inconvenience you could find a Spanish speaking assistance at **... Great! Any announcements please WhatsApp ** and/or **.

This company is not BBB accredited and has never even applied for accreditation because CheapOair is in the FEE industry, more interested a abstracting your cancellation fee than providing any goods or services. This company should lose all affiliations with the TRAVEL & airline industry... For every service my trip needed: flight, car rental, & hotel their website baited me then when the confirmation came EACH ITEM either changed completely or cost an absurd amount more. As soon as my payment to CheapOair post for the flight their representatives must have called my phone 11 times back to back forcing me to answer the call. I thought this was highly suspect because I've made many flight reservations and never am I called, immediately after booking, by the booking agent/airline.

I booked and paid for 8 tickets from Dayton Ohio to Orlando Florida August 16 totaling over 2,500.00 dollars myself and husband, our seniors and on fixed incomes. I paid for my son and his family. We are suppose to fly out on the 20th of April which is 6 months away. I took insurance out on the trip as well. We found out my Granddaughter is expecting a baby and is not able to fly because of her due date. My son and the rest of his family cannot leave her that is their daughter and she will need them. I say that is a medical reason and I myself and my husband have a lot of medical issues. I have Heart problems and Emphysema COPD and cannot walk very far due to my breathing and I have had TIA. My husband is deaf in one ear and partially in the other. He has high blood pressure and Heart problems and we cannot travel alone!

We booked our trip to SE Asia and am in the middle of trying to cancel it. It has been 2 weeks since the first time we called and we haven't been able to get a straight answer. The first time, they put us on hold for an HR and HUNG UP. The second time, they transferred us to the supervisor and told us that they started a refund request with the airline and that they would call us back in 2 days.

I made reservations through CheapOair at the last minute to fly my daughters out of Florida as Hurricane Irma approached. All flights were then cancelled out of the entire airport. American Airlines, being the excellent company it is, immediately gave me a refund of $1200. I paid for the two tickets and was very concerned about the safety of my daughters.

I was trying to get 4 tickets to Cancun before submitting. Called rep at CheapOair. Said didn't have passports with me. Not sure if middle name spelled out or initial. Told me put initial look at passport & call back tomorrow if correction necessary. I called next day to change to full middle name and was told can't do without fee. I told them to cancel tickets & they advised me also fee.

I don't travel often. I entered my dates on your website and you gave a very affordable price. After I already paid I realized the price was for alternate dates. I panicked and had to call customer service. I should not have had to do this.

Very efficient courteous and very patient. Service was excellent. Would certainly recommend to a friend. Agent was very patient during my process and even helped me in making decisions in regards to finding the right fare and flight. It was a long process but it was worth it.

BE AWARE!!! Never call to book ticket from CheapOair/OneTravel. If you have trouble book tickets from CheapOair/OneTravel website, you call the listed number on their website, you will be sent to Indian calling center. They will book tickets for you with much high price. They charge high service fee without inform you clearly and won't let you cancel it free even within 24 hours.

International and domestic booking - Awesome experience but the additional fees for rebooking or changing flights done within 24 hours turns me off. Also being unable to change flights online not very convenient, otherwise customer rep was very helpful.

I purchase the air ticket using my personal credit card on behalf to my company as I'm the company director. CheapOair wanna to verify my identity for security purpose which we did call my bank to verify, it took us one hour on phone, and I also prove them I'm the director of the company by using company domain email. After all, they send couple of confusing email. Some said don't purchase a new set of email, and few minute later cancellation email. It take them half a day to respond and give me the answer yet no clear. It make me lose in time and have to purchase more expensive ticket due to time loss. Utterly disappointed they service.

I'm not sure how patient is too patient... At this time I have been on the phone on hold for over an hour. This is my 4th call for the day. I booked travel back in July for travel this weekend. Yesterday, I received an email advising that there was a change to my itinerary that I needed to accept. When I accepted the change I called to make sure everything was ok. I was advised that the layover time was incorrect (On an itinerary change that CheapOair gave me) and that I would be contacted back in 24 hours. I called back today since I had not received a callback and got an agent by the name of Hazel who advised me rather rudely that I would just have to wait. I asked for her supervisor and she asked for what then hung up. I called back again and got another agent named Dane who had a long hold as well. Still on hold for an hour 15 minutes now.

I was traveling and booking my flight online on my phone. I had searched a few different flights and when I went to book, it did not give me a 'review' before I book option... So I just booked it. But I had accidentally selected the wrong date from when it auto populated. I called them IMMEDIATELY and they still charged me to change the flight. They were extremely rude about it. I will never use them again.

I wanted to write this comment to let it be known that I had to Cancel my first flight due to my Debit card. The Representative did a Great job to help me get a New Reservations so Overall I was Happy. Language barrier was difficult at times but it's ok. Bye and Thanks.

I found the cost of the trip to be a good value. The person who helped arrange the itinerary to DC was well informed. All connections took place as planned and expected with the exception of some problems on the return trip which is in no way connected to CheapOair but rather the airline itself. My one surprise was that I was booked into Reagan Airport for arrival which allowed me a good connection to the DC metro but was booked for a return flight through Dulles which was early enough on a Sunday AM so that metro was not a option. I had to take a much more expensive shuttle to get to Dulles. I think even getting to Reagan would have been a problem. The overall service and performance were fine and I would consider using CheapOair again.

Not long ago I received a periodic alert on round trip discount price that read 56.40. Oh and trips to Perth Australia are also included so I called to verify and some ** agent so called ran a search. Yeah right only to tell me there’s no such discounts on overseas travel so I asked him why then include such false ads. He then responded it was not a CheapOair ad. That I do not believe. I trust and hope you look deep into this and do more than say you will and give us customers more than just empty words and provide physical results. No empty promises but results.

I booked flights through CheapOair, the system kept offering a lower price at a later departing date. I went back twice to my original departing date and bought tickets. I receive a confirmation that the departure date was two days later. I called the company and was told that if I needed to cancel, there would be a charge of $50/PER PERSON. After talking to many people, among those, Naomi, Chris **, Clint **, Vera (supervisor who never came to the phone) and finally George **, I was able to obtain a cancellation of $25 PER PERSON, a $75 charge for a transaction that occurred seconds before. This is a very misleading practice, as they never make you aware of the cancellation fee. Even when I called immediately after receiving the confirmation of my tickets, they refused to waive the fee. I was only able to talk to people who seemed to be overseas. BEWARE OF THIS BUSINESS. DON'T WASTE YOUR MONEY.

I had to make a change on the itinerary and was told it was going to be $9.50 person. I even repeated it back to the gentleman. He that is correct. So I said ok. When I got the email it said 93.00 per person. I requested a refund, but so far haven't received one. If I don't I will be reporting it to the BBB and anyone else that I can report it to. Also I needed the phone number corrected, and was told that wasn't possible. It's a computer. Geez.

I made a booking for 5 of my children traveling from Las Vegas to Reno and return. I made the booking and even paid for insurance. Then they call to say that the Las Vegas Reno legs on United Airlines was not approved because of a credit card issue. They called me 3 days later to tell me this and added an additional $60 per person saying my credit card did not work. The credit card showed charges on my pending statement - so they were wrong. So I am held hostage to paying $60 more for a screw up that they are responsible for - bait and switch tactic - false advertising. TOTALLY UNACCEPTABLE.

My dad did a reservation with this company, due to the Hurricane Irma the flight got cancel. We have had to call many times to find out status of the refund. On 9/12, which was when we originally had to cancel the flight, they were supposed to file the claim to American Airlines, they indicated that it would take a few days to get the refund back. On 10/5 we had to call again as my dad's credit card had not been credit it to find out that the claim from American Airlines was never filed correctly and that they had to file the claim again. CheapOair is claiming American Airlines has not refunded them therefore they cannot refund my dad credit card. Claiming that it should take up to 3 months for the refund to be credit it while my dad is having to pay interest on his credit card for money that has not been refund back. I will never use this company.

I'll admit it, I try to find the cheapest airfare possible. After several failed attempts with other sites, the prices looked great until you hit buy, only then to be told that price or flight is no longer valid. I spent hours playing that game until I went to "CHEAPOAIR.COM". Almost instantly I was ticketed! I ignored 2 phone calls while dealing with a Chinese airline attempting to get seat assignments. YES, the calls were from "CHEAPO" wanting to know if they could help with that same thing. I can't tell you how reassuring to hear a knowledgeable, friendly, real person confirm my online booking but assist me getting the best seats available. She was fantastic!! I realize that this glowing review might seem like one of a novice traveler but I've gone back and forth to Asia for 12 years and this has by far been my best booking experience. Needless to say I'll try CheapOair 1st in the future.

Traveled to Ecuador this spring [2017] & stayed 3 months. I found that customer service helpful but one can stay on phone for an hour, quicker online searches. All were courteous though. On return, we were stuck in Quito Airport for 10 hrs. No fault of CheapOair, did not want to do bus ride from So. Ec. so flew from Catomayo [only one flight daily]. However when we arrived in Quito & tried to confirm return ticket on American Airlines, there were no A.A. techs opened until an hour before flight. And when we tried to confirm at kiosk we came up empty, needless to say, it was a long anxious wait. At the last minute, we did get a boarding pass, to be honest, I do not know what happened as my bill was paid months in advance. We had to go to security to allow us into downstairs offices [which many were closed or did not speak English.

I am very disappointed in the lack of understanding of me trying to reschedule/transfer my booking for a later time. I understand that I am not first class, but my limitation to my coach economy in requesting to change my flight for a later due to my sister's wedding being delayed due to her being deployed overseas. I understand that I cannot be refunded for my trip, however, I would appreciate options to reschedule/credit for a later time (she will be overseas for 6 months), and the fact that they will charge me $600 for additional fees is outrageous! My sisters has paperwork that shows her mandated orders–if this could help in any way for me to reschedule without being penalized for being coach and transfer for a later time, I would gladly appreciate the service. But I am not getting any help from anyone.

What a great experience booking with CheapOair. The agents were superb, knowledgeable, friendly, excellent grasp of English, and... best part... good understanding US courtesies. I was amazed. 2nd best part, they listened - they gave me what I wanted! I will book with them again. Thanks to the wonderful men and women agents I talked to. Give them a bonus!

Finally. I got my case resolved with the help of CheapOair Schedule change department/ Supervisors. They are helpful and they have done great Job to resolved my case.

Terrible customer service and overall experience. They had me waiting on the phone for 45 minutes and then just hung up on me. Their supervisor also promised that they’ll call me back, never did. DO NOT BOOK WITH CHEAPOAIR. We booked through them with Air Berlin which then went bankrupt. We also purchased their insurance, the customer service wasn’t helpful and we didn’t get anything. DO NOT BOOK WITH CHEAPOAIR.

I was trying to book flight myself, running into a few problems. I saw the number at the top of the screen and decided to call it. The gentleman I talked to was so polite and helpful. He handled everything for me. He made it easy for me and answered any questions I had. He was a delight to deal with. He is a credit to his profession.

Today afternoon my friend booked two tickets (For me and him) but forgot to change the USD to AUD and it was saying 24 hours cancellation so I was like if we won't be happy and will find cheaper option then we can cancel it. (Actually the price was shown in 675 USD but we thought that it is in AUD. At the end when I calculated it was 850 AUD, I was already having option of 785 AUD from the other website for the same itinerary). But when we came to know that we paid in USD and called them in half an hour they said you need to pay 75 USD as a cancellation charge per ticket, which was totally ridiculous.

I was help by Abram. He was very patient and helpful and kind for me to get where I needed to go. He spoke to me about changes to my ticket and what I need. I appreciate all the help he could to take this trip.

Booked a flight. When we received initial email they booked wrong days, wrong airline and times. I called right away. First to a lady then to a man. He said no problem they would fix it. But we NEVER received updated email. I call three more times. Each time they said they could not find any bookings but someone would call me back. NO ONE CALLED BACK. So I confirmed with my bank. They got all the money from my account. Today 10/11 I called again finally speaking to a Manager Rodger then Paul. They agreed it was their fault but said the airline would not help and they refused to do anything about it. But I know how to get even. Tomorrow I will reverse the charges on my debit account. I will never use them again. You should think about it before you do.

Really bad experience that left me with a bad credit. Back in December I booked a ticket with them and changed my mind on the 2 hours window period that they were giving, so I tried to call. They kept me on hold and kept hanging up on me and their explanation was that they need to get on hold with the manager and he is the only one who can approve the refund. Only phone no email despite sending emails so I called my cc to decline so she said she doesn't see the charges so I thought that it was canceled. Few months later received the cc invoice. With the ticket price wasn't refunded, I tried to dispute. Their only reason was that their policy is that ticket is non-refundable but I called during the window time. Neither my cc nor them tried to resolved the problem and the issue. Never again trust them because they use overseas and cheap companies to handle their work.

Was charged an extra 200$ above the listed price for the flight ticket, because I made the reservation on the phone while searching on Cheapoair.com website. I found the ticket I needed, the agent asked, "What price you see?" "1076!" I said. She said, "Ok!" When looked on my bank statement saw a charge of 176 and an extra charge of 200$ which was out of nowhere. Tried to fight back the surcharge but I was always transferred from department to department and everyone would tell me different things.

First, they don't have free cancellation within 24 hours while other websites do. They didn’t mention that on your booking page as well, very tricky. I just realized that my daughter school starts sooner than I expected so I called to cancel the ticket within 1 hour. Then I was told the cancellation fee is $75 per ticket. I told them, in US, by law, if you cancel within 24 hours, you cannot charge a fee. The customer service told me, "Well, the airline cannot charge by law, but CheapOair can."

The agent was thorough in booking my flights. He continued to review the steps he was taking to have accurate information to book the flight. He was very cordial while booking the flight. I like it that he reviewed the spelling of my last name several times and made the necessary corrections.

The customer service representative was pleasant and nice to deal with. She answered all my questions and offered clarifications. As promised she assigned aisle seats and vegetarian meals for me. As promised she followed up with confirmation of seat numbers by email and phone call.

I used this app to purchase my ticket. I also purchased the insurance. I just called them to cancel my flight and they said they can't help me and gave me another phone number to call and they couldn't help me neither. So I was still willing to work with them so I said how about a change of flight. They said, "Sure no problem, you would just have to pay a $200 fee to change it and you can use the credit from the previous purchase." Tickets are not even $320. It doesn't add up. I will never use this app to purchase.

The person I spoke with was very nice and helpful. Her name was Samara and she was very patient with me. I was able to book the flight I wanted at a reasonable price. My husband and I have not flown in a very long time and we are looking forward to having a safe and enjoyable flight.

I just booked a flight for a family member stuck in Puerto Rico and I needed to cancel my booking since I found a better price somewhere else and I called to cancel within the hour of booking and was told they will charge me $50 to cancel. The flight was $200 so that is a huge loss for me and finally when I agreed to pay the process was difficult and she told me it would take 7-14 days to receive any kind of refund and they charged me an additional fee of $30 in the refund. $80 loss I have to take now because I booked with them! Never again, I recommend anyone to never book with this company. They have ZERO compassion and empathy, even in a natural disaster.

I booked a flight through CheapOair to Chicago. After confirming the date and flight times I entered purchase. After the purchase was complete it showed completely different times and flight and airport than I confirmed. I immediately contacted CheapOair and explained that THEY changed my flight information and I wanted a refund. They said they would and that there would be a $50 charge for making the change. Wasn't my fault it was they who created the problem and for that they have lost a customer over $50. I also did NOT get a refund from Delta, just a credit. So, in all, CheapOair, someone that claims they will save you money, cost me almost $300 MORE than I should have paid. Nope, never again.

Had to call to change what I had booked to what was booked. The person at customer service was excellent and was very helpful. I was very disappointed that my airfare from Portland ME to NYC was not cheap at all. Original price was 346+ for 2, ended up paying 120+ more. Not CheapOair price for sure.

After subscribing to and comparing different travel companies, I found the shortest, cheapest flight on CheapOair. I was still a bit anxious about booking online because I was planning to travel overseas, so the flight was going to be long and of course, had a layover, and I was unsure about the use of my maiden name on my passport. (What name to use was my biggest concern.) So I called the company and spoke with a representative, who was very helpful. He answered all my questions and located the flight I was interested in booking, helped me find an even better rate, and arranged my travel. He had an accent, but it did not interfere with my ability to understand him over the phone. Overall, the experience was smooth and reassuring. I will definitely use this site to book future flights!

Charged me 1000$ to make changes to my flight time for the same day... They were not understanding at all. And they would not cancel the flight or do anything with it. All they kept saying was that's all they could do to change the flight time. I was very unhappy with their service. Would never book thru them again ever.

I had a flight booked with CheapOAir, on AirChina, flying from Washington, DC to Manila, Philippines with a connection in Beijing. The connecting flight from Beijing to Manila was canceled by AirChina. No alternative flights were available, so CheapOAir said they would issue the refund. CheapOAir refunded the cost of the tickets, minus the seat assignment fee. They told me I had to contact AirChina to receive a refund through them. After hours on hold, AirChina tells me they can't do it, that I need to contact CheapOAir and they will issue the refund. I contact CheapOAir back, and they tell me it was AirChina who has to issue the refund. I keep getting tossed back and forth, over a $60 charge that no one seems to be able to refund. HORRIBLE customer service, I learned my lesson.

I purchased 2 tickets to Florida for my elderly parents. Price quoted was $187 for the two. When I received confirmation the price was each. I've made numerous inquiries and your agents keep lying and saying that's what I agreed to on the recording. I even repeated the cost before hanging up. This is a lousy cheating company to book thru and I won't be back. I never would agree to prices 2-3 x the offers I get sent everyday. You need to refund my overcharge amount immediately. I'll have to look for the booking #. It was flight 1160 from cvg to rsw, 10/5/17.

When buying two tickets online the 24 hour cancellation fee is not clearly written. Thought we had 24 hours but that is not the case. Bought two tickets and had to confirm before we could see final price. Found out from two different not too friendly people that once you confirm there is a $50 cancellation fee per ticket. Had just purchased tickets 30 minutes before. Tried to explain to the people that we couldn't see final price until we confirmed. Well this must be how they stay in business by ripping people off with this scheme. I would never recommend these people to anyone except to the BBB and anyone else I can find.

Please be informed that any changes you make within 24 hours of your airline booking is penalized $68. If you cancel the booking within 24 hrs, you are penalized. There are no leeway or considerations at all. They do have the lowest price when you book, but it turns out cheaper in booking in other travel engines as they allow 24 hrs changes & cancellation without any penalty.

Air tickets - Your guy was good. A little pushy but good. I would work with him again. Just trying to tell me he can't promise it be cheaper. But he was patient when I had to call my kid girlfriend what her birthday and age was. And he gave me dates that was cheaper. You can't beat that. That was nice of him. He had a lot of patience with me. I couldn't ask for better. I don't know what else to tell you. Only that he was great. Don't know what else to tell you.

I purchased a flight to go to my grand baby's baby shower. As I was booking the flight a pop up popped up that stated I could save 50 by choosing alternative dates. I did not click on the pop up but when I got to the end of my booking I noticed the alternative dates had been put in not the dates I chose. I immediately called CheapOair and was told I would need to pay a additional 133 to change to the correct dates. I immediately stated, "No thanks. I would like to cancel my flight." and was told I would be charged 50 to cancel. I complained but finally agreed to pay the 50. Mind you they took 295 from my PayPal account. The representative/supervisor I spoke with Ivan stated I needed to give her my credit card information so they could charge me a additional 50 fee to cancel.

We recently purchased tickets from this company and they have had the worst customer service. You are routed to India and once you get over there they claim there is no way to connect you the states and they pass you from one terrible customer service agent to the next in their call center. They wear you down and hope that you'll give up and when you go to cancel they charge you and additional $200 per ticket on top of the airline charges. This company will end up in a class action lawsuit at some point.

Fraud and misleading CheapOes... Save yourself and your friends, stay away very far... What you see, don't apply to you and what you don't see, apply to you - how is that? Do you want to book your travel with frauds and put yourself/family in trouble? Can you imagine you have to throw your luggage in trash? Booked a ticket from India to the US. THEIR website clearly shows 2 free check in bags for flight to the US. But airline bluntly refused to check in bags on travel day. This booking was for my parents and what did we put them through? I called CheapOes and they are talking all fine prints for an hour that what popup says don't apply to you and other policy in the link apply etc... And tried to offer $15 lollipop to keep quiet.

It showed cheapest fare for a trip I want to book, however after I keyed in all the passengers particular and credit card details and intended to proceed to check out, the website prompt that the price is not available anymore. Then I restart the search, it's still showing the same old fare and when I try to book again it shows price not available. Quit wasting time and effort.

Everything went pretty well. The man I spoke with was helpful. But when I ask about senior discount he said he could not do that and went on. Then the flight that I came up with as I am looking at my computer and talking to him the price I saw for this flight was cheaper than he gave it to me. But I went and paid the price because I am going to go see my granddaughter and I wanted to get a ticket before they were all booked. But he was a nice gentleman. But the price didn't make me happy. Because on the screen it was cheaper and I have been told that is what it should have been. Thank you.

I was looking for tickets to Dominican Republic (already has resort reserved for 6 nights). After dates entered, CheapOair shows results with one highlighted in green (looks like best price), but later I've noticed that they offered different date (unexpected and hard to notice it during the booking process). But after checkout I found that the date on return was wrong. I've called them immediately (3 minutes after I finished reservation and receive confirmation), but they refuse to refund my money and charged $225 (3 tickets) cancelation fees. I hope my Credit Card company will help me recover my money, and I will never buy from CheapOair again.

This was my first time to book with CheapOair for my trip to Vienna Austria. The agent was very helpful and arranged my flight to my satisfaction. I will definitely use them for any future trip and will be happy to recommend to my friends.

Called in to change a flight reservation based on airport closure, travel advisory and in conjunction with a change fee Grace period from the Airline. Was on the phone with CheapOair for over four hours, getting transferred to and from different departments and spoke to at least 6 different reps; each time I had to explain (again) my predicament and reproduce information that was already validated. Ultimately I had to call the servicing airline, they provided me with step by step instructions that I was to pass on the CheapOair. Unacceptable that I had to go through that process. I refuse to ever use CheapOair again. I highly discourage anyone from using their services. Flight isn't for a couple weeks so we'll see how it pans out.

I had requested a flight on certain dates and they had switch my returning date from my original request. After I submitted and paid I realized of the date error. I called them right away and asked them to switch it to the offer that I was looking online from their own website. They refused and wanted me to pay an additional $100.00 just to switch it or if I wanted to cancel it they would charge me $50.00 just to cancel. BAD BUSINESS. I buy tickets all the time. Now I will NOT be using this company anymore. I was on hold on and off for almost 2 hours and nothing. BAD BUSINESS, BAD BUSINESS! I will share this with all of my son's college Facebook parents so they don't get SCAMMED.

I am very pleased with the service I received for my booking. The agent helped me resolve and answered all my inquiries. Excellent service and communication. My seat assignment was successfully completed. My compliments to the agent and the supervisor.

Stuck on a foreign country. My rental wasn't there. When located they wouldn't release it because they did not receive payment... Spent two days of my vacation trying to resolve it. I just paid for it from my own pocket and paid all insurances all over again. Get some competent customer service agent. Never again.

The agent was great. Made it a pleasant call. She was very good and help to make a stressful situation great. She was helpful and asked if she could help with anything else like hotel and car. She also told me if any questions feel free to call back. It was great.

I have purchased a trip to Bucharest, Romania through this company. First surprise was at the airport (JFK) when I was told that my checked in suitcase it will need to be retrieved in Paris and re-checked to final destination!!! I only had 90 minutes to get my suitcase, re-check, go through security and make it to the terminal. It was a challenge and without the help of a wonderful airport staff in Paris that did all the checks and walk me through security to the gate, I probably was not able to make the flight. I called Customer Service and an individual with a heavy east Indian accent started to scream at me saying that I choose that flight and is not CheapOair fault even that on the booking was never mention that I have to re-check my luggage.

I can't express how incredibly disappointed and disgusted I am with this company. I will absolutely never ever book or refer business with them ever again. I booked an international flight and the booking agent was very kind and helpful on the call, however he missed to tell me the fine prints before my credit card was processed for the payment. Also the 24 hour cancellation policy was promoted with no string attached, leading to the assumption that it really means what another competing website is offering. Unfortunately for me I had to ask for a cancellation for one of the connecting flights and then I found out all the hidden cost involved and realized how difficult it is to deal with them.

I knew what dates I needed to be in Panama for a conference and had heard Copa Airlines had a good connection. CheapOair had perfect connection and great price. Absolutely no problems with ticket. Difficulty at Panama airport for return was fully and fairly taken care of by Copa Airlines and not their fault. Luggage took two extra days to be delivered, but understandable given the unusual circumstances that occurred Monday Sept. 18, 2017. My trust in CheapOair is very high.

I booked with M.Cheapoair.com and the moment I hit confirm it completely changed my flight. Made my departure for days earlier and return two days sooner. It took hours to fix and doubled my price. Finally got out of chat repair and called. They too tried to blame me. I assured them I was sure I knew what I was doing. And the fault was clearly on their end. I practiced it again tonight and their web page did the exact same thing. Are they a US company? They should have their state license pulled. Do not use this service. See pictures, test website. My price jumped from $206.00 to $357.00. Enter destinations. It completely changes your itinerary on unseen previous page. You hit confirm and you are done! So not fair.

I scheduled a flight. But had problems with keeping original plans. Talked to one individual. Got a decent rescheduling. But called back when was sure that would work. And got nothing but a runaround and the price to reschedule was twice the price of original flight. Although the flight I chose was much cheaper than original flight. I will NEVER use these crooks again. Have many times before. But the worst customer service I have ever had.

Cheapoair quoted me a price for flights on a roundtrip flight. They charge my card for the returning flight and due to a credit limit per day was unable to process my initial arriving flight. They assured me that they could hold my rates until I used my limits which I did. When I called back the agent told me the rates had changed and it would cost me 200$ more than my original quote. I specifically asked this agent not to cancel my returning flight and that I would call them back. I then proceeded to call the airlines who confirmed my original rates.

I had to evacuate by car due to Irma. Delta was great canceling a trip BUT when I was scheduled to return to Naples I had to drive my car back to Naples. I tried and gave many hours on the phone to CHEAPOAIR and was promised by a supervisor SUSIE that if I called back on the 25th they would credit my card but she wanted to wait until then as she thought the airline would be more likely to give them money back. She promised by a credit. I am now on hold again for hours as they listen to the conversation I had with Susie. BAD CUSTOMER RELATIONS. I CAN PROMISE THEY ARE NOT GOING TO GIVE ME A REFUND. THEY HAVE BEEN RUDE AND TAKEN SO MUCH OF MY TIME. Will never give them my business again. NOT WORTH IT.

I found the process easy and economical. The person who helped me out was certainly more helpful than the website. I hope I am able to get all I want to take at that time of year in one carry on bag. I am glad my purse is not included in that requirement.

I can only refrain from people booking with CheapOair! I booked a flight with them in May 2017 for the travel date of September 2017! The airline cancelled my returning flight three weeks before my travel date. When I originally called (the same day I heard online about the canceled flights) I was informed it to stay calm. In within 7 business days I will have a returning flight booked around the same day as my original return date! 5 days before my travel date I have still not received any information about my return flight so I called again. I was on hold for about an hour before being told there within 24 to 48 hours I should have an invite via email. My new return date was now 4 days after flying out to Europe! When I called to say that this is unacceptable I was informed that that's the only flight I can take or I can get a full refund without a penalty!

I purchase two non refundable tickets on July 13, 2017. After I received my booking confirmation I notice the dates was wrong. They corrected the dates for an increase in the fare and send me another confirmation with one of the names misspelled. I call back to correct the misspelled name. I was told that I would has to buy another ticket and the price would go up plus for the name to be corrected I would have to pay 50.00, but I would has to wait five day days before they would let me know whether it could be done, after five days I call back just to be told to wait three more days. I asked was it so hard to change a name. I was told that it's difficult to get a misspelled name changed due to the airline. All of this was not my fault because I put in everything correct. I even spoke to custom, spelled the names with the correct date and still came back wrong.

The person who did got my call awesome and very good at helping me!!! And did my booking and amazing experience!! Thanks. And I will do it later again when I need to book another trip again. I will recommend your services to anyone who needs them ok.