CheapOair Reviews

Rebooking someone from CheapOair adviser. They fixed it. They fixed the total amount and they are adding the airport assistance for my father because he is old but he can walk. They are changed the final trip from Cebu, Philipines to Charlotte, NC.

I have cancelled on Dec 31st of 2017 this round trip flight I have purchased with CheapOair due to physical issues. I have scheduled this trip beginning on Jan 8th of 2018. Today is the 8th and I have called the airline company to make sure my ticket was really cancelled but they have not been notified. The airline can't cancel the ticket because the notification has to come from CheapOair directly.

I was charged $50 for cancelling a flight within 7 hours of booking it, despite free 24 hr cancellation promo (DOT regulations). Used them for all my travel arrangements in the past 'cause they were pretty good...

This is a horrible travel agency. For $478 ticket, they charged me USD 100+119 and USD 100+119 in penalties and fees for changing the flight. The actual difference in ticket cost was only $34. When I asked for the detailed invoice they asked me to ask find at other place. Also, I clearly told them that I do not want to be their customer and want to clear break-off. Apparently, it's not possible. The manager said that I need to directly talk to airlines company to be able to break a contract with them. They will not provide terms & conditions, which says customers have no right of cancelling transactions with. Then invoices doesn't actually show what they are actually charging for. HotAir charges less than $40 in change of flight whereas, this agency is charge $219 in penalties and fees. The CustomerCare people were highly non-cooperative, shady, and non-transparent.

I will never use CheapOair again. Even their name predicts problems: Their systems do not interface properly with the airlines. They make gross mistakes. They leave you hanging on the phone, for literally hours, with no contact with an agent. However, their agents are well trained and emphatic, which makes a terrible experience a bit better. The details follow, but they only substantiate these facts.

I booked flight BA through CheapOair. But even when BA offering two check in bags for my type of class and destination CheapOair is giving only one check in bag in allowance. This was not mentioned while booking. Whenever we asked CheapOair they asked to contact British Airways but British Airways completely saying it's CheapOair issue. They are saving money and heating customers. I am very much disappointed with CheapOair service.

So far a very pleasant experience... I called to confirm my checked carry on went through, also to get steady assignments. They needed to call me back. I surprised they called so quickly and was able to take care of all of my needs.... I will not hesitate to use CheapOair in the future. Thank you.

Just less than an hour ago, I booked a flight from Japan to China for $X dollars and as soon as I realized the flight originated from another airport one hour away and required one stop, I quickly tried to cancel as the website says free cancellation. I had to call their toll free number which was really designed to put canceling customers in a press '9' to continue voicemail hell! Finally had to press another new sales number to get connected to an agent who then tells me there will be a $50 charge for cancellation! Um, not going to argue with this shady company. Stay away. I am calling my Visa to dispute these charges. Bad company. Stay clear.

I had a credit from a previous flight I cancelled. After going online and finding a travel itinerary where I could use my credit I phoned CheapOair. The Rep explained that I could not use my credit for the flight itinerary I chose. He listened to my requirements and found the perfect itinerary to fit my needs.

I used CheapOair a number of times. Previous times were good but the last one time was a very disgusting experience so I'm sharing so others can beware of their scams. I made a hotel booking for a room with 2 queen size beds for 3 nights, for 2 adults + 1 baby. On the website the price was $120/night. At checkout, it showed: $120x3 + $60 tax + $60 Extra Guest = $480.

My elderly father’s international ticket has changed less than week before travel date. When I asked to have better timing between flights, they said you can have refund on ticket at last minute, if he don’t like the timings. Put me on hold for 90 minutes and finally I have to hung up, since no one came online. He has to wait 18 hours between 2 flights instead of 2 hours. I wouldn’t book my tickets through CheapOair ever. Worst customer service ever.

After my blog company contacted to me and everything is now resolved. Thanks to Consumer Affairs, thanks to CheapOAir.

Stacia, the customer representative was very helpful. She was able to look for flight schedule that fits to our itinerary. She was able to meet what we need. She was very patient with me and with no attitude. I would recommend this company to relatives and friends.

I wish I had read these reviews first. I booked a ticket for an overnight trip for a college visit. When I received my email confirmation I saw that the dates were incorrect by one day. I did not book these dates. I called within 10 minutes to correct. Waited 27 minutes on the phone, however before hanging up, I found an online chat. My ticket to rebook will be double the original. Their website indicated 24 hour cancellations. In the end, I had to pay to cancel the trip. I will dispute it with my credit card. While I was on the online chat someone answered the phone finally, she quoted me even more to reschedule or change???

My family has been using CheapOair for the last 2 years and it has been fine until my most recent trip. The company voided my ticket the day after it was bought but didn't notify us with any email or phone call. I only found out that my ticket was voided when I tried to check-in online to my flight the night before and was told that there was an issue. When calling CheapOair, every call agent had different stories to what happened and some even tried insisting that my ticket was valid even though I had confirmed with WestJet that my ticket was gone. They made up this story that I had called to cancel my ticket, which I never did!!! (I had absolutely no reason to cancel my ticket). Then they resorted to saying that it was my mother who called to cancel the tickets, not me - they were essentially making lies up on the spot.

I booked Virgin Atlantic Business class tickets with them (for the second time) for my 75 yr old mother and 7 yr old daughter and was told that they would get the car service and that once they booked the tickets, Virgin Atlantic would call me in 24 hours. Never happened. Also while booking she (Stacey) tells me that if they fly the next day they can save a $1000 on the tickets. So I agree. When they charges my cc she charges the normal price. When I question her she claims that it is for another airline. I felt totally hoodwinked. I call CheapOair to follow up on the car service and the agents tells me I need to call the airline directly. Call the airline and these tickets don't get car service. So the agent complete lied about it. Also the airline told me that they don't charge for seat assignment but CheapOair charged me a fee for it. NEVER BOOK WITH THEM. THEY LIE AND DON'T BACK UP WHAT THEY ARE TELLING YOU ON THE PHONE.

Stay away from this company!! There is a reason they're called CheapOair. So, I scheduled a flight to go home during holiday leave. Knowing that my flights may have to change at a moment's notice due to my job, I paid the travel insurance so that I could change my flight without issue. So, when I did indeed have to change my flight, I called to reschedule and they explain to me there's a $50 reschedule fee. So, apparently insurance is just a scam?? Not only that, when I rescheduled my flight, the guy I dealt with cancelled the wrong flight! Thankfully I double checked beforehand.

My Husband and I booked with CheapOair on Oct 17. They said per email to my husband (**) on Oct 17 they would credit the service fee of $29.90 back to my Credit Card. On 10/18 a credit appeared for only $14.95. They said that the other half $14.95 would be coming. I have not received this. Last night 1/3 My husband and I spent 3 hours on the phone getting no help. The last person said she was a Supervisor Dienne but she said I might hear from them in 7 to 14 days. How long does this really take?? I have the email stating they would refund the amount of $29.90 and that should be proof enough as it came from CheapOair Customer Service.

CheapOair has no consideration, we booked a flight from San Francisco to JFK New York Airport, when we noticed there is an error in the name of one of the passenger, I immediately called the customer service with less than 2 hours just to correct the name of the passenger. When they corrected it they told me I have to pay additional $200 plus from my previous booking, according to them, it was a new person. I understand there is a system and policy, but I also knew that there is some adjustment that management can do to correct the name of the passenger, I am not changing the passenger, or the date or the route, we just forgot one name in his first name, he's the same person. Can they not give some consideration, the reason why we chose this flight is because of the price, and it's a lot to us.

On booking a return multi-flight I received an error message that my card had been declined. I tried again as I knew there was sufficient funds, and again received an error message "card declined". I contact the bank and they say that US$2,306 has been taken. I worry of course - as the website says card declined and the bank says money taken, so I put a hold on my card. I contact the airline directly and they say the flights have been booked? I contact CheapOair eventually with a number provided by the airline (none of the numbers on the website worked for me - calling internationally). Customer service was great! Toby ** from Credit Card Declines particularly; knowledgeable, patient but strong and understanding of the fraud climate, my concerns.

We made a purchase at CheapOair that was supposed to have discount. After completing the transaction, there was no discount. I called back and after a lengthy time on hold was promised a $29.90 refund. I also got an email stating that there would be a $29.90 refund. Two and one half months later, we are still waiting for the refund. I called customer service and was put on hold for one hour, then I was sent to another department and put on hold for another hour. After a total of more than three hours and four different agents, they said we would get the refund in 14 days. These people have no concept of customer service or how easy it is to credit a Visa card. Their agents will not give out real names. This business is definitely a "fly by night" outfit.

If you have NO problems with your bookings or times, ETC. CheapOair is OK. HOWEVER, if you have any problems their service is VERY taxing. It boils down to dealing with good intentioned non-English speaking people who do not answer questions directly as they don't understand the nuances of the language. Thus their presentations or answers are very difficult to follow in a logical manner. This leads to frustration and then to anger on both sides. CheapOair would be better served using American operators instead of overseas well-intentioned operators. As always you get what you pay for.

My agent was prompt and courteous and thorough! He was easy to understand, spoke clearly and loud enough for me to hear him. I Couldn't ask for better service and would definitely use him again for future booking reservations. All I can say is job well done!

I am appalled CheapOair can be in business. They should be shut down. First, we made a reservation for a flight and THEY changed the dates and times! We noticed immediately and called them. They charged us $100 to change to the times we booked originally. THEN, the day before I’m set to travel they sent an email confirmation with my name spelled wrong. THEY CHANGED THE SPELLING, not me. To correct the spelling, they demanded $50 and were extremely pushy. When I said I wasn’t paying it, the agent said, “okay. Well let me call the airline back and see if they can lower that price for you.” (Which is weird in and of itself). I said, “no. Thank you, I did not make this mistake and I’m not interested in paying anything.”

Agent was respectful and kind, seemed very helpful. He was supposed to send the email confirmation of my tickets, and said that he did, but they never came. I don't know why I have waited so I finally figured out how to do it myself.

I have used many of the websites that broker airline tickets, I can say without equivocation that my interaction by phone with Cameron, the CheapOair representative that handled my request, was so exceptional as to easily elevate CheapOair to the head of the industry and by a large margin. The agent's knowledge, efficiency, courtesy and professionalism set a new standard. Additionally, the website is very intuitive. I will enthusiastically recommend CheapOair to everyone I know. And it was a great fare. The only downside was I did not come away with confirmed seat assignments on most of the six legs of the travel.

Confusing and cost me $475 for an original $216 flight. Website offers lower fares for an alternate date and allows booking without a notice of the date change on a different date from original search. You are allowed to change the reservation within 24 hours; after that you lose your money on a non-refundable ticket. Phone reps are rude. This website is a gimmick to those not suspecting a lower fare does not give you the flight date you need. Flight fare searcher Beware CheapOair!

I had a favorable experience with this booking; the phone representative was very helpful, patient and thorough. He took a great deal of time and made sure I was satisfied and understood the transaction.

Not only do they charge for the service without first letting you know they charge, I made a one letter mistake typing my name and when I called them to make the correction I was told to fax a copy of my passport. After faxing a copy I get an email saying I need to pay $75.00 for each ticket and to fax another copy of my passport. This is crazy. I will never use them again. My ticket cost $826.66. I expected that charge only CheapOair made two more charges without telling me for $58.95 and $10.60. Now they want $150.00 more to remove one letter from the end of my name. I will never use their service again.

Vern was a pleasure to talk with and helped us book our trip with speed and accuracy - great job! Thank you for all of your assistance - I would recommend CheapOair to anyone. Great company, knowledgeable staff and very courteous - thank you again!

I called within the 24 hours to cancel my reservation and was charged to cancel my hotel because I found a cheaper rate. They wanted me to pay an additional $100 to cancel my flight and I added the insurance to make sure I could get my money back. I will never use this service again and I will make sure people know not to book with this company. And your survey is fixed because it makes people give you at least one star which you truly don't deserve.

Person was very helpful and patient regarding details of trip. Tried to fulfill all my request, seem like a very careful caring representative. Also was helpful with the cancellation policies and the senior discounts. Took the time to review details and spelling and seat request. Thank you.

I just had a pretty disgusting experience with CheapOAir and I must share. Below is the email I sent to their website which will double as a review. I am never so vulgar in sending emails to companies but I am not rich and I had to book a flight in just a few days for Jan 3 and 379$ for a one way for a 1 hour flight is already ridiculous, so when you lie and scheme me for the little money I have - I'm not into it. Please excuse my language below, I am very upset:

CheapOAir is actually ScamOAir - Avoid this company at all costs. They will offer you insurance and trip protection and then tell you there is over 1500 in penalties for using the insurance you purchased.

I booked a flight from San Francisco to Calgary on American Airline on December 17/2017. At the Airport I was told the flight check-in clerk that the flight was overbooked and I may get stranded. Fearing the worst I ask for a seat confirmation. I was not given one. I did not get a seat on the plane so I let. I purchase a different ticket from another airline to continue my business trip. On Christmas eve I phone CheapOair to relate my experience and to get a credit toward a future flight. To my surprise I was told there was no note left on the American Airline flight and my flight said suspended because I was a no show. I said that not true, but CheapOair said there is nothing they can do. I said thank you and I hang up. I will never use CheapOair again. I officially ask the office at work not to book any flights using them.

Nezbit assisted me vastly with air fare last July for a wedding where I flew in to Denver. I was not going to go because air fare was so high. My fiancé talked to Nezbit and booked a round trip flight last minute for under $400. Nezbit helped also with reservations for flights for my son and myself to travel to San Francisco. My mother recently passed away. I was stressed about making two reservations, one for my son and one for me, with the same outgoing flight. Nezbit took care of everything and again gave the best fares.

Our booking has been screwed up due to changes made by your agent on 12/23/17. I received an email showing a time change on one flight. I responded to the email that I accepted the change. I received a second email requesting I call 888-728-1669 and speak to a representative. I made the call and during the call your agent changed our business class tickets from Atlanta Ga to Warsaw Poland to Coach T. I did not notice this error until I received an email today 12/24/17 saying our coach tickets were confirmed. We paid nearly $6200 dollars art for business class tickets. Tried to correct today 24 Dec 17 and was told that I would have to wait 24 business hours for the agent who made the error to contact me. This is not your 5 star rating customer service. It must be corrected to our satisfaction as soon as possible. I can be reached at **. If I am not available my wife can assist your agent in correcting this screw up.

CheapOair agent gave me excellent service when I had to correct my dates on my airline tickets. He took the time to find me good flight times on the correct date. This is the third time I have booked with CheapOair for travel. Very happy with my experience every time.

It was a Last minute ticket and good price. I was worried about the airport traffic but not too busy. Flying on Christmas day. Will wait and see. Very nice employees. No delays. The people that helped me get to the gate were very patient. Will fly them again.

Travel to VN - CheapOair take very good. The guide help us very patient. Next time I will buy tickets again. I am very happy about CheapOair Because first time I bought ticket online I did not good. Next time I think I will do good job. Happy holiday. Thank you so much.

I booked a international ticket through CheapOair. Due to the visa issues which I was not aware of, I had to cancel my reservation and requested for the cancellation after 10 hrs of reservation. After calling their cancellation department 10 times, finally my call was responded. But they said I will be charged $75 consultation fee which was totally wrong as I was within the 24 hr time frame. It is clearly written in their website that full refund for cancellation within 24 hour. After arguing for half an hour they offer me to charge less consultation fee and I ask what will be the amount. They ask me how much I can pay. I was like WTF. Finally I agreed to get robbed for $15. What a way to rob people? Be careful folks before doing business with them. Thanks CheapOair for asking me how much I can afford to get robbed.

I am very displeased with their services. I booked a flight for a family member and he was there on time and all as required and he missed his flight due to miscommunication with him. I've dealt with a few agencies to get flights for people and never had or been treated as yesterday. They knew there was issues. I called their customer service and all as paper states and they agreed to email all details and as I got back to check in at Delta it had been wiped completely out as a no show when we were there 1 hr 20 mins before boarding. All they did was take our money and didn't do nothing but cause a headache. Asked to speak with a supervisor and they wouldn't put them on because they didn't want to fix or refund what was taking. Will not use again and will move forward to make sure this doesn't happen to others.

I reluctantly went to CheapOair to arrange a Christmas trip to Phoenix. The website appeared to have some slightly better prices than competitor websites. This I later found was very deceptive. Our carrier was American Airlines and they were forced to cancel the first leg of our trip, ALB to PHL due to what they stated, was weather. I'm not entirely onboard with this excuse, especially since AA announced in November, that they had made a large mistake in arranging flight crews for Holiday travel. They solemnly pronounced that no passengers would be stranded due to the error. It's too much of a consequence that the first minimal winter weather moving into New England resulted in a weather delay. The major news sites made no announcements about weather related flight delays/cancellations.

The website is been very confusing to me, especially when customer trying to book several way or cities to travel to. I was trying to schedule around 5 different booking with them, extend my breaks time to do it, when you access the website you type your precise information the date and time and how many people and the city that you want to go or travel to.

Was told after my cancellation of my original return, I would receive some money back. Had a very serious family emergency and had to rebook a one-way back home. Not satisfied with my experience. Will never use your site.

I experienced a worst services ever. When I book the ticket and I did not put anything in the middle name but the final itinerary appears with the middle name initial and when I booked the ticket there was no airport change but final itinerary appears with itinerary change. Before I booked the tickets it was displaying 24 hour free cancellation but when I called them regarding the issue and want to cancel but they informed me the cancellation fee is $75. I am not sure what they think Finally I talked with my credit card company and they ask me to file a dispute after 3/4 days and I am going to do that. Their service really a **. I never recommend CheapOair for other. Never ever... I have to hold about an hour to get correction on the passenger name although that's not my fault.

The Cheap O Air Booking department was able to make a correction on a misspelled last name and date of birth error; made on our end, in a timely fashion and without too much hassle. Thanks to everyone at Cheap O Air.

The service representative was friendly, kind and actually able to help re-ticket my flight in the same day. Then sent me a confirmation receipt for my refund of the ticket that was canceled by the airline. Thank you for everything and I will enjoy my flight home.

Agent was very helpful in finding the flights and dates for the budget I had. Helped in finding the closest departure point for the destination I was headed to. Usually fly a different airline but flights were not available during this time of year. First time using CheapOair and was very satisfied with the service I received.

This company charges $176 as fees when you make booking with them regardless if you have an issue with the airline and you requested a ticket refund. In addition, they are big liars... And here is my story why: I booked a ticket overseas by phone and gave the agent another booking (booked earlier with them) and said give me a ticket exactly the same except the return date to be different (as I needed to tag to friends of mine traveling on certain flights). He ended up giving me a one way ticket and charged same as two way ticket and when I complained about it and requested they view the tape recording. I was promised by the agent that they will refund me the difference in a week time...

I had to change my flight from SFO to Austin to see my son and grandchildren over the Christmas holiday because of an unexpected emergency. I rescheduled to May for my Grandson's graduation. For that you charged me collectively $157.15. Yet today you send me an e-mail changing my flight schedule at your convenience and your whim. When I asked for a comparable payment for your changes, I was told "no". Either I get a refund for my ridiculous change fees ($157.15) or I will have to pursue this in another way.

Mr. ** at CheapOair was very helpful, answered all our questions, helped us immensely. He was thorough and very precise in assisting us to book our flight. We highly recommend CheapOAir to anyone who wants discount rates and A-1 service.

I was searching on Their website but kept getting flight with 8, 10, 12, 14 hour layovers and I got frustrated and got a India fellow (goes by the Harley) spoke perfect English. I was concerned about price about he did everything he could and per request we set up him to call me in a hour and he did just that. He found a flight in my budget parameters and was and reconfirm everything. Customer was Outstanding. I'm huge on customer service. Well done CheapOair and of course people like Harley that makes life a little easier on me. LOL.

When I was purchasing my ticket, I chose the correct date. Once the transaction was complete, however, I realized they changed my date to the wrong one. Within a minute I immediately called to get it fixed. They told me that it would cost $185 more to change it. I told them to cancel the ticket, and they told me it would take 7-15 days to get the money back. After 10 minutes, they told me that in fact I would not be receiving my money back, but I would only get airline credit. I said I didn’t want airline credit, and I told them that I would change the ticket for the extra $185. They told me that I was purchasing a direct flight ticket, but in reality they gave me a connection flight ticket. To change it to direct (what I had originally asked for) they explained that I would need to pay even more. I don’t recommend anyone to purchase tickets from CheapOair.

I recently decided to buy a bargain ticket to surprise my children for Christmas, after my long 3 month stint in the hospital in very cold Baltimore, I was eager to get home to Jamaica, I searched for my destination, put in my dates, and up pops the cheapest ticket you can imagine, like manna from heaven. Unfortunately after your experience with this company you might be tempted not to believe in heaven, maybe it is just a fantasy place like the fantasy ticket that I booked! You see after putting in my credit card details and booking my seat (oh what a great feeling that was) up pops up on my page, you are confirmed for December 25th!! I didn't book a ticket for December 25th! Why does my ticket say December 25th? Obviously I panicked, immediately tried to cancel my booking, but oh no you can’t cancel, just change your flight and pay the difference! A $600 difference I might add! Now I was furious!

Had to cancel my family's travel plans to see my brother in California for the holidays due to the Thomas Fire forcing his family to evacuate their home for an undetermined amount of time. We purchased the travel insurance CheapOair offered us when booking the flights (back in October). They told us this didn’t matter and we were unavailable for a refund, partial or whole. The $59 per person insurance we bought was a scam that did actually nothing. Then they charged us $50 per person to cancel our tickets. So not only could we not receive a refund, we still owed them $200. This is the worst scam website I’ve ever seen. Stay away at any cost.

On Nov 26 2017 I called CheapOair to get 2 tickets from SC to Oregon. When the booking process was finished the agent told me to check my email and confirm I had the information while she was on the phone. I did as she requested. I noticed that the email said I should choose my seats. So I ask the agent about this if I need to choose my seats now and she said, "No it's already done," and I said, "But it says I should choose my seats and I want to make sure my husband and I are seated together." Again she said, "No, don't pick the seats. If you do it will mess up your tickets, you will be seated together".

In a nutshell: they intentionally mess with your flight dates. I went through their website to book a round-trip flight from BWI to Tel Aviv (Ben Gurion). I made my flight dates November 18, 2017 and the return on November 28, 2017. After getting to the very end of the process, I noticed that my departure date was November 14. I immediately called their "customer service" department. The terrible operator insisted that I pay a $50.00 rebooking fee to "change" the date (mind you THEY CHANGED THE DATE, not mwah). I refused to pay the fee, and rescheduled everything on my end to the new (November 14) date. I got to the Baltimore area. Used my Dad's computer and printer to print out the Email from them so I could give that to the airline counter. You know the drill. The Tel Aviv to BWI return flight had then changed from November 28 to December 1, 2017!

Trying to do online booking but it did not go thru. Agent called me and offered help to book and again his booking didn't go through. He changed one leg of my travel to different airline and they have a different baggage policy and I realized it just when he finished the booking and asked him. He tried explaining me their baggage policy which would let me carry just 1 pc while I clearly mentioned that I will be carrying 2 allowed baggage for the onboarding travel from SFO. This was so frustrating that they knew that the carrier do not let us take the baggages and still do it without letting us know before confirming...

I was quoted for a flight at $68 and when I followed through on purchasing the flight, the final screen comes up saying “accept the flight and new charges or find another flight” without any price or additional information listed on the screen. It’s just a blank screen with those words listed. I hit accept because I assume it’s the same or some taxes have been added and it ends up charging me $120. When I call customer service, I get sent to 4 different people, having to re-explain the problem for the next 30 minutes. I end up getting the CheapOair charge of $10 off. I could have bought the flight for $88 directly thru the airplane’s site, so the lesson is: forget booking through CheapOair, go thru the airline.

I paid for an air ticket early in February but due to illness I could not travel on that date. I called CheapOair and was told to buy another ticket and that I would be refunded my fees. From February I have not got my refund yet. The original ticket cost about $1,000. The refund was to be $300.00. Until now they just wrote an email that they are still working on it.

WARNING: Beware of this company. Check, double check, confirm and have proof of the itinerary that you’re before hitting that confirmation/submit button. You may be very surprise to find the dates and/or destination you requested different to accommodate the low travel price. A few days ago, I spent several hours online surfing for a reasonable flight rate from Toronto to attend my nephew's wedding in Miami on Dec 30th. After checking several different travel companies and different airlines, I discovered that the rate of $445 + tax offered by Cheapoair was the most reasonable.

Solomon was exceptionally patient, efficient, thorough and helpful in adding a reservation for my wife, Royanne, one day after my own reservation. The arrangement included making seating arrangements that were more than satisfactory. The review format is not satisfactory - when I'm done, I'm done and should be submitted before my patience wears out.

Travel from BWI to JFK - Yesterday at 10:18am Delta flight. The agent I spoke with was very professional and got me good flight at the very last minute. She also had me Pre-checked thru security... and that was great! She was excellent... I will use your service again And tell all my friends, Too. GREAT JOB!!!

I purchased two air tickets along with an infant on the lap. 10 hours later I realized the airline United allowed only one check-in bag and decided to look for a another ticket on CheapOair since they advertised "FREE cancellation within 24 hours". When I contacted customer service I was told I need to pay $50 for each person including the infant which came to $150. The cancellation fee information is cleverly hidden in the form of a minuscule greyed out dot which you need to hover the mouse to see the fee so that most of the consumers miss seeing it and fall for the "free cancellation within 24 hours" trap. This is a rip off as all the other travel sites like Expedia, Priceline, Travelocity etc. allow cancellation of tickets without any fee if done within 24 hours. This is to warn others to stay away from CheapOair.

The woman that helped me provided various options for me to choose from that met my needs. She was very patient and very professional. I have had many unpleasant experience in the past booking my ticket but this one was a pleasure. Please give her a raise.

I booked a flight with CheapO and discovered it would have been better to go directly to carrier for a lower rate. They overcharge and will never refund a penny. They wanted $50 to correct a misspelled name and relented only when I told them to cancel the booking (three minutes after making the reservation). Use their website only to research which airlines fly where you want to go, then book directly with airline... Don't use Cheapo!

My son purchased a flight through CheapOair on Black Friday 11/24/17. After paying for the ticket a few days later he was told that they did not receive all of the money and that he would have to pay an additional amount. Then when he was going to pay for his baggage on 12/10/17 realized that his ticket was for the wrong date. We call and they tell us that they can not do anything because the ticket is already paid for, it is past the 24hrs and with the airline. We were also told that the airline was the only one that could change the ticket. For a student in college that already does not have any money the least they could have done was eat the charge for the change. We believe that the person that called him to get the extra funds changed the flight.

Would never use this service again. First I booked my flight without any problems until it came time to choose my seats and found that CheapOair was putting a premium paid to them, not the airline for certain seats. There are seats you can choose for free, but I thought it was ridiculous for them to charge for seats the airline didn't.

My daughter and I were trying to book a flight together so we could travel to a convention. We both went on CheapOair website and booked the same flights, and even picked our seats so we could sit together. After 2 days of trying to figure out what happened, and both of us, separately, talking with the airline, Cheapoair agents, and my credit card company, we ended up with one plane ticket booked in my daughter's name, but MY credit card charged. The airline had my daughters info and Cheapoair had my info. So we had 1 ticket between the two of us.

I got my reservation. The dates were incorrect so I had to pay 668$ dollars more to get the date of my return changed. Then they send me the new confirmation and it was not correct. I miss my flight and miss my family rerunning and my vacation and now they don't want to give me a refund. I have a appointed with a lawyer on Monday. We need to stand up against this and fight back. They steal thousand and thousands from us. They are a fraud and they must be STOP.

I tried booking a flight on a certain date and didn't pick the option of flexible but it did it anyway and booked a different date, when I wanted to fix it and call they wanted to charge more, for a mistake that their system made, very disappointed in the staff that didn't even tried to give me a good or proper solution other than keep charging me for everything. Will not buy here again.

The rep was courteous and helpful. The billing process is however confusing. I have yet to see the final bill and its breakdown. I do see on my bank statement various withdrawals which I don't know what they represent. I am waiting to see how they will eventually add up to the total amount charged.

Rental Car Booking - Tried to book through you with Alamo but your site (or Alamo) does not cater for over 70 year olds. Rang from New Zealand and a very helpful agent booked me manually. In my country this would be “age discrimination” and not tolerated.

Bad customer service; bad no refund policy; the agents change their story to make money for the company. Spoke to an agent who said my ticket was refundable until 12 AM and called again to cancel and get a refund, the agent told me that my ticket was nonrefundable. They have no clear guidelines on the rules and just make it up as you go. They make it very hard to escalate and for your voice to reach top management - long hold times; getting passed from one department to another etc. Buying from this site was an incredible waste of time. I’ll never be buying from them again.

I booked a flight for my kids to come for Christmas holiday and I put the dates but I received email from them but they change my booking to different date so I called to let them know. They said that they can't help me so I asked him if I can cancel the booking. He said yes but I am going to be charge $45. Not only that. I will get my money in 7 business days so I am not only screwed one time. They screw me 2 times. I have no money to book another one on different website because they hold my money so I recommend everyone save your money and time. Don't do the same mistake I did. They advertise cheap prices but they have tricks how to get your money.

Please Don’t a Ticket for this company!! Worst customer service ever!! I bought a ticket. Customer service agent give me the wrong flight!! And they didn’t want to give me my money back or a credit. Please save yourself the headache.

I had to cancel and rebook one ticket due to some visa formalities. 1st thing they don’t have anything on website to do it, you need to call their representative on US number given on website. 2nd thing you need to pay $250 for each ticket cancellation to CheapOair apart from airlines cancellation fee. Which makes refund too low. Refund charges are insane and website is not user friendly when you need to make changes or cancellation. I will never recommend CheapOair to anyone and of course will not use it and WILL BUY FROM AIRLINES DIRECTLY for much better service and very low cancellation penalties.

We booked a one-way ticket for the 23rd of December. Immediately after we hit the confirm button, the itinerary that came up listed the departure date as the 25th. Incredulous, we both checked and double checked the original search dates and then the confirmation dates; the confirmation did not match the original, selected flight. We then immediately called the customer service line. They informed us that they had automatically changed our flight date because it was cheaper - and informed us it would be $94 to change the date back to the 23rd. We asked to cancel, and they again told us it would be $94.

Well I have to admit that I am surprised that the customer service from Cheapo air have called me on the phone few days a go and offer apologies and refunded my money, the full amount. They were very nice and solved my issue. I guess I will try to travel with them again. Thank you and regards.

Our Agent was Sann. He was the very best biking agent I have ever worked with. Far better than trying to deal with any airline. CheapOair will be our go to source for all future airline reservations.

I remember the pleasant experience when booking a roundtrip flight from Ft. Lauderdale to New York. With the polite and professional help of the agent, the flight was booked within the shortest time possible, especially with departure times which were comfortable. Exceptional was also the assistance of the personnel of Spirit Air with wheelchairs and the overall attendance to provide the feeling of comfort.

Purchased a plane ticket through them. Realized the date was wrong. Called immediately to cancel. They say the ticket is not refundable (even though Spirit Airlines, or any airlines for that matter, gives 24 hour free cancellation). Then I went ahead and canceled my ticket with Spirit Airlines directly. Now I'm waiting for the dispute resolution with my Credit Card company to make a chargeback of $30 "service" fee that CheapOair charged for the non-existent service. PLEASE DO NOT BOOK ANYTHING WITH CHEAPOAIR!!! It is ALWAYS cheaper to book directly with the airline or the hotel. Lesson learned. Never again. I will try to warn as many people as I can on Facebook and other social media sites.

I appreciate the time and efforts of the customer Service ref Walter done to find me a reasonable Airfare. I hope you will employ more like Walter, That have a patience to look so he can help me find the best airfare. Thank you Walter.

The agent was very understanding and most helpful in adjusting the itinerary. I was able to obtain online to all of my particular requests. As a result, I have a ticket at the price I can afford, and the travel times exactly the way I was planning to have. Thank you.

I booked flights to the Philippines in June for a flight in December. In August, I had an unexpected wedding with my now husband due to his mother being put in hospice. We wanted her to be there since she didn't have much longer. Around that time, my passport was about to expire. So, I decided to just do all the name change then, since I thought I would be saving myself from some hassle later. I finally got all my information changed and new passport in October. Therefore, I tried to change my name on my ticket. I sent in all my documents and paid the $75, which I guess is expected. Finally on Nov. 20th, I get an email saying that my request was denied. They were not able to change my name due to no more seats on the flight I had already booked... (Why does that need to happen? Why can't they just go in and change the name??)

I booked a ticket from YYZ to BOM. I received an email stating, "There has been a schedule change to the flight, please accept change for confirmation." Which I did and haven't received confirmation yet post 2 months, 5 phone calls. Every time I'm told, "Please allow 24-48 hrs. We have sent email to airlines." It's 20 days now till departure and still haven't got confirmation despite me booking tickets 4 months prior. Every call is on an average 45 mins long just to get answer, "Please allow 24 hrs and we will resolve this issue." They say 2 min hold and put you on hold for 20+ mins each time. No point booking through them if I have no peace of mind and having to spend hours on phone call to get confirmation of ticket. NEVER AGAIN!

Agent was a Mr. ** in the India office, he did very well with my reservations, thank you. I would use this service more often without any hesitation. The agent was very friendly at all times and went out of his way to answer or get answers to any of my questions.

Penalty for cancellation of a flight... Cancelled well before 24 hours in advance of the flight. The customer service rep was located in the UKRAINE, very heavy accent. Had to ask to repeat several times as there was also background noise like she was at home. She explained my fee to cancel was $100 and to rebook at another time within the year is $200 per ticket. So to cancel cost a total of $500. If I had known such robbery was legal, I would have never gone with CheapOair. Aside from CHEAPO's policy, the travel ins I bought from Trip Mate is a joke too. BEWARE, DONT BE A VICTIM LIKE ME.

I was very happy with the gentleman who handled my booking by phone on 11/30/17. He was very patient, polite and professional and assisted me to complete my Christmas travel arrangements. I called because I had made an error online in my seating selections.

Like the friendly persons I have had contact with helps me be able to book online with no problem. At my age (older generation) not always easy to do the online thing. Find they have patience to walk me through and answer any questions I may have. Very pleased.

We bought plane tickets less than 24 hours ago. Today they are a way cheaper. They won't refund, match or cancel tickets or price without ripping you off!!! I purchased the cancellation insurance is a rip off!!! They will not allow you to cancel the tickets without paying more fees!!! The customer service department is unhelpful and ridiculous!!! I will never buy tickets through them again!! I strongly advise going with Travelocity or Expedia where there is no problem canceling tickets for free. I'm not a complainer... I have never written a bad review on anyone. But this company has put me over the edge!!! Don't book with them!!!

Very very outstanding customer service. Agent was very helpful with my reservation, answer all my questions, I’m impressed and very pleased with the agent, Modesto, I will tell everyone I know that travels about CheapOair, thank you Modesto. Thank you all.

I searched for a pair of tickets on two specific dates, realized after I made the purchase the dates they sold me were not what I asked for. I called to try to get it changed, the representative told me that she would do so but charge me an additional 200 dollar fee plus approximately seventy dollars in a separate fee. I declined respectfully and hung up. She called back a moment later and said a discount applied to me and that I would not have to pay the 200 dollar fee, just the approximate seventy dollars. I asked for clarification, saying "so this is seventy dollars in addition to what I already paid?" She said "yes." So she charges me the seventy dollar fee, and I discovered she also charged me another 149 dollar fee when I looked at my bank statement.

I bought around 9 tickets from 2 different starting points for my sister's wedding. But CHEAPOAIR never notified me later on that those flights were cancelled by the airline. I got to know thru a third person about it cause she tried to get the same tickets. I had to call the airline to see if the information was right, it turned out that in fact some of my flights got cancelled. Thank God Avianca found ways to accommodate me with different dates, barely making it to the wedding... After that I call CHEAPOAIR to see if they knew anything about it (This was my second call to asked cause the first time I called them they didn't know), and still CHEAPOAIR was not aware... I had to tell them myself! I will never use this website again, the incompetence is too big of a risk for me and future flights. I warn everybody to be extra careful and call the airline if you use this website. They are not serious.

Went directly to airline what a joke. Went to CheapOair and got great service. After the purchase went to get seats because of holiday and the lady who helped me was great. Was on hold for a little while but she got the job done. Used this service many times but this was a great experience.

I'm currently stuck in Bali due to the volcano eruption. I am trying to fly out to Surabaya airport which is a neighbouring city in Indonesia that is not affected by the volcano. Now that the Bali Airport is open (for the time being mainly for domestic flights) I called CheapOair last night to book a flight out on Friday. They were able to put us on a flight to Surabaya which was fine, however the connecting city on the flight was Lombak another airport which is currently affected by the volcano. I asked the man on the phone if it's a good idea to purchase to the insurance plan he said its a good idea in this situation. He also reassured me that I have 24 hours to cancel the flight free of charge in case something happens. So today we come to know that Lombak airport is officially closed due to the volcano.

First, the 24 hr cancellation is not free from other booking websites. It makes feeling that it gonna be free. However, CheapOair will charge $75 for a cancellation fee. Also, I saw a coupon on the website. Until I finished the payment, I did not see where I can use the coupon. Called the customer service immediately. They told me they can do anything about it. Then, I tried to book another ticket, the same thing happened. This booking company starts getting worse and worse. Try to avoid as possible as you can.

I called because the site advertises that you may get better deals if you call. I got the same deal as listed on the website but the gentleman who helped me answered all my questions and was helpful in getting all the details of the trip worked out.

The customer service was excellent. I'm extremely pleased with the way I was helped. I wouldn't doubt to call if need be in the future. And I'll also inform my family and friends on how happy I'm with your services. Thank you very much.

Very patient sales agent. He offered me the sales promo when I forgot to mention it. I wanted to avail of the Cyber Monday deals, but the sales promo was the only one offered. I am however satisfied with my overall experience with my telephone call to CheapOair.

Somehow between entering my credit card information for purchase and hitting submit there was a price jump in my total from 272 to 284. Even though CheapOair stated ticket was 272 when entering credit card information etc. Yet after I hit submit the total became 284, the agent told me the airline changed the price. Really in between the minute it took me to enter credit card information and hit submit the price changed, isn't that illegal to change price when someone in process of purchasing it? If CheapOair didn't falsely advertise/ charge different price, I would of gone with Travelocity as same flight and everything as 274. I chose CheapOair because they priced 272 but it was false and fraud.

Whenever I go to travel I check with CheapOair. CheapOair is always there to help. They help me with my tickets and get a wheelchair. They make sure everything is set for my flight. Thank you CheapOair.

Purchased trip insurance directly from their website. Thinking it may simplify things since, they are the insurance company they are recommending. Was I wrong... My weekend trip had to be cancelled. So, after speaking to CheapOair.com, I was not eligible for refund, then I asked about the insurance that I bought through their site. Trip Mate gave me the runaround. I called the number and was told they would call me back. Nothing yet. More than 24 hours. Their voicemail said to use their website, which I did, but nothing seems to work on their site. I can't read what the guidelines are for my state, can't get a claims form. Nightmare. I don't even need a refund, just want a credit so that I can book a trip on a later date. Beware before booking and please do not buy insurance off of their site, buy it independently!!

We made two mistakes because we were going too quickly: an inaccurate name spelling and a wrong month to return and the problems were resolved to our satisfaction. We are glad we checked over the receipt they sent us before we had to leave.

I booked a flight and the selected the wrong flight. I called immediately to fix the flight. I was on hold for over an hour and then charged an additional $106 to make 1 small change. It would have been cheaper to cancel and re-book through someone else but after being on hold for over an hour I was out of time! I will never book through these guys again... huge hassle!!!

I thought I was so smart for getting such a GREAT deal on this ticket. So the process was as follows: I purchased a ticket. I had more than enough money for that ticket. I received an email stating that I paid for everything except the basic insurance... But then a few seconds later I received more emails saying I couldn't get my ticket issued because my card was declined. After conferring between my bank, CheapOair and the main airline for two hours... I came to the conclusion that there is still a purchase pending on the bank's side...

Put my dates and destination in the required fields, credit card info and got a confirmation and the dates were totally wrong! Started a chat and the person in the other end just kept trying to sell me more stuff when I just wanted to fix the problem. Called customer service. Guy said he could fix it but the dates I want is 316.00. I said ok. Then he sent me a pre-confirmation email, told me to review it and make sure it's good before he confirms. The total was 575.00 instead of 316.00! Told him to cancel ASAP! Of course there was a penalty fee. Then he told me it will take 7 to 10 days for a refund! We never even confirmed anything! I'll NEVER book anything through this business again!!

I would definitely consider their service again as they were able to provide excellent customer care.

They cannot help you over the phone. They are from India and are unable to assist you with any issues. It is the most frustrating thing in the world to be on hold for 2 hours waiting for someone who said they would be right back but you know they won't be. They lie as well. Please do not use them!

Had a very long conversation with the agent on the phone about various flight options. The rep was super patient and helpful, stayed on hold several times while I consulted with my partner about the options, and was polite and patient while answering my questions about special meals and various other things (seats, baggage, etc.).

I have used CheapOair three times before. The customer service is the worst as the representatives have no information about the flight details or airport transfers. They kept bumping me to different representatives. None of whom had any idea of what was going on with the flights. 2 international flights - they did not know the layover times, the immigration checks and how many flight changes. I local flight, they made a reservation over the phone without last name changes. On calling customer service, booking would be done smoothly, any questions after booking are not handled professionally - rude!

Both Bacilia and Kamron were exceptionally proficient and has demonstrated superior qualities of professionalism and salesmanship. They were very cordial and had taken maximum effort to make me fully satisfied with the deal. Their communication skills were excellent and I am sure they will be an asset to your company.

I travel from the US to the Philippines a lot. I normally use Hopper. I was talking to a friend about getting the best deals. He told me to try CheapOair. I found a rt fare from the Philippines to Atlanta Georgia for $600. I figured this was too good to be true. I bought my ticket anyways. I had no problems at all. For now on I am going with CheapOair. I give them a perfect review.

Sunday 26/11/17, I tried to change my underage daughter's flight from a 6 week flight to Florida down to 4 weeks, she had paid a few thousand already, this company still wanted over a grand to change. After being on the phone for nearly an hour, the woman I spoke to told me my daughter was not a child, she says “now let me tell you something. Your daughter is not a child”. So rude, so disrespectful even after trying a few different scenarios to change it, but no they were only interested in the $$, almost as if it was a inconvenience. Then she had the audacity to have a go at me for not taking the lowest amount they offered which was over a grand.

My aunt booked the flight through CheapOair to see her ailing mother, had to re-schedule to an earlier date since her mother had passed away. She was told that CheapOair would file a refund request to AirChina airline. When she called again, CheapOair responded that AirChina rejected the refund request since the request was filed later than when the changes were made to the ticket. This is such a negligence on the CheapOair's service. CheapOair was very insensitive in the whole process of dealing this issue. I would stay away from this service provider, such a poor service. They are just concerned about milking money at any cost.

Went out of their way on the phone to get us the best deal possible at the dates and times we needed. Went the extra mile. Person on the phone was pleasant. Would use the service next time. Thank you very much.

This is the email I just sent to CheapOair since their "NO" button (that rates if I was satisfied with the customer service) IS NOT CLICK-ABLE. No I am not satisfied with either of the two customer service agents I spoke to tonight. The first customer service agent instead of trying to help me solve my problem wanted to upsell me. I do understand that there are some fees associated with a change at times, however, he was unwilling to work with me. When I requested to cancel my flight so that I could just re-book for another time, he stated that the cancellation fee would be $65 which is not stated anywhere on your website or policy. I ended the phone call in hopes to recollect my thoughts and try again.

The gentleman was polite and patient as I explained I would be traveling to a funeral of my ex husband and my last minute booking was too expensive. He considered my origin & my destination then advised that by having a short layover in Charlotte I would save money AND save me from driving two hours to Nashville, to have a direct flight. In my weepy condition this was a good plan. The flight from Huntsville was pleasant; I am connecting with family while making my connection.

It was a really a bad experience. They advised me to cancel my booking and make a new one, because the first booking has all this additional seat fee which I didn't intend to pay and was for me is sort of a hidden charge because It only appeared that I paid for the seat after I have entered my card number. So they advised me to make a new booking with the same itinerary and that they will cancel and refund the first booking. I even got an email confirmation of the refund after a day. Now, after more than a month, I'm making a follow up and they just said the airline void the refund? Was I just got ripped off?

The agent I spoke with was hard to understand. She spoke way too fast and was not very clear. Sha was helpful and got my ticket booked. With the price I got I would use this site again to book a ticket.

Applying for tickets to South Korea. Everything went very smoothly. Representative was very nice and made sure everything was correct. Only one problem came up when trying to reserve my seats together, he said he could not reserve the seats right now, but a representative called back a few minutes later and took care of the problem. Thank You.

I just checked CheapOair's website and your company's website shows over 10 airlines offering flights to Los Angeles tomorrow - 11/26/17. CheapOair's website is offering this many flights and airlines back to Los Angeles tomorrow - 11/26/17, then it shows your company is able to take us back to Los Angeles tomorrow very easily but your company will have chosen not to do so. The question is "Why have you not booked us a return flight as we already paid your company to do and your website shows that you are able to easily book us on another flight for tomorrow?"

CheapOair took money twice for same service, and instead of returning the extra money they are saying this and that over almost six months. Extremely bad customer care! So called company, bunch of people just to suck money!

They had a problem with their website and overcharged me 140.00 and through a bunch of nonsense excuses from Indian call centers they refused to refund my money. This company is a ripoff of consumers.

I was surprised how friendly the phone consultant was and how she was diligent in helping me find the best priced fare available for the dates I gave her. I would most certainly use this service again. Exceptional customer service. Kudos!

CheapOair is great! I found lots of cheap plane tickets, and when I called them, they were quick to reply and didn’t waste my time. Making me be able to buy my ticket before the tickets were sold out. I really appreciate the person I talked to because they were really patient and kind.

I was forced to cancel my air ticket. The ticket was paid 310 USD. They asked me to pay additional 50 USD just to be able to cancel the ticket. The refund will be 170 USD but after 30-60 business days. Total disaster!!! I will never ever make any business with this company again!

The person that handled my booking was patient, knowledgeable, helpful, and professional! She was able to clear up my problem efficiently. I look forward to further dealings with CheapOair! I had made a mistake with my second leg of my trip and was going the opposite way that I need to and your agent was able to work it out for me. Thank you.

CheapOair agreed to refund the change return date fees to resolve this issue.

CheapOair has a credit I was issued from American Airlines for $500+ more than 5 weeks ago, and they have yet to release it to me!! I have called them multiple times and they say the chargeback office needs to look into it and will call me back... And they never call me back!! So I call again, and again, and again, and am getting nowhere! Horrible, horrible, horrible. Release MY credit!!

I went to book a flight from Chicago to Dublin and then Edinburgh to Chicago on December 15th and return December 26th. That was what I was booking. After giving them my credit card information and hitting the book button suddenly my flight was Chicago to Dublin and then Glasgow to Chicago on December 17th and December 26th. When I called immediately to change or cancel I was advised that to cancel I would be charged $150 and to change the fee would be over $300. I could see the flight online that I needed but the agents could not book those flights, only the more expensive flight. I asked to speak to a supervisor and was told that there are no supervisors as they are "independent" agents and can do what they want. This is a rip-off and scam to get you to pay more than what they advertise online.

One word EXCELLENT. Enjoyed the professional staff care instructions. Calling when plans have change notifying me. Will continue to use your services in the future. Again thanking you for all. Will recommend to others. Will want continued email on travel opportunities.

Cheat service by CheapOair. Got a ticket through them. Wanted to change the date and they asked me to pay $637.00. Yes that big of amount for just changing the date. I contacted the airline directly and price was reduced to $422.00. CheapOair also charged me $40 for choosing my seats. But when I wanted to select seats, the airline didn't let me. I had to go by their given seats. $40 wasted. Good luck finding someone speaking good English because the person over the phone won't speak proper English nor help. All they know is how to take your money. Not even visiting their website again.

We had a wonderful experience. I mistakenly booked flights for wrong date. The Service Center was very helpful and worked with me to correct this. The agent was courteous and very professional. She walked me through the entire process and I am extremely satisfied.

HNL/MNL Trip for 3 pax - Greg was the one who helped me with my Reservation yesterday, 11/19. Everything went out smoothly & since I checked for schedule first it took a lot faster for his assistance. After confirming details of my booking & charged our fare he made sure that he emailed me all the details of my booking. Thanks for everything!

I believe the person that I talked to used too much force to get what he wanted and not enough understanding for what I was looking for. When it came to booking my trip he told me what was going to be. When I asked about baggage he told me that I had to pay a 100.00 for each checked. When I said forget the checked bags and to remove the checked bags, he said it would take time and the money would be back on my card in a few days. It still hasn't showed up on my card. If this matter could be addressed it would be greatly appreciated. The airlines said that it was a CheapOair matter. If you would please send me an Email reply. Thank you.

Worse experience can someone have. I always booked all my flight through CheapOair but the last flight I booked I had to cancelled and the agent he cancelled my fly. Told me that will be a charge of $25 so that fine I understand it. Also he told I will be refund for my fly. Since February of this year and I am trying to get my refund which I asked just to get another fly not even money back and I wasn’t be able every time I called they told me a person will call me and I wait for weeks and I call again and the same over. It really very disappointing because it just there like 289$ or maybe less but the service is really bad. I won’t never again book with them again even if I will pay more for extra but do not go through this hassle. The same review it will be everywhere because I don’t want someone else will have the same horrible experience.

Major carriers do not give you the same service online or at ticket booth if you have circumvented them to use CheapOair. Paper tickets and airlines which will not communicate with one another on multi carrier trips will be an issue. Beware when booking on CheapOair's website, there is no pull down bar to add a suffix on a name, and if you call them to add the name after you have booked your ticket, you will be charged a service fee as well as the new rate for the ticket if it has changed. Run, do not walk, from CheapOair.

Booking in Australia is done very poorly. Remembering CheapOair from US I had a great experience, while here in AUS is awful. I have called them 4 times. Each time I get transferred to India. Each time I get disconnected when being transferred either to customer service or seat assignment team. My requests were not complicated: I wanted to receive my ticket after making the payment for the same. I wanted to request a seating for the two of us to sit together on an international flight departing a month from now.

I missed my flight and called CheapOair's customer service. Without any wait I could speak to an agent. My agent’s name was Valor and he went above and beyond to help me. I obviously was very nervous and he helped me remain calm. Valor spent a long time on hold with my airline and was very patient. To me this was a great example of customer service and I will definitely continue to choose CheapOair.

I found the agent to be very pleasant and helpful. The only thing I did not care for was the price. Because of a broken foot and the need for a walker, I had to purchase special seats. The cost completely wiped out the savings I received on the tickets and cost more than one ticket. That was disappointing as I have to have the seats through no fault of my own.

I just used CheapOair for the first and last time. I had been looking a flights for about an hour and decided on Jet Blue flights through CheapOair (name should have given me pause!). When I received a confirmation via email I saw that my outgoing flight was booked on Wednesday instead of Friday. Realizing my error and remembering Cheapo's policy to cancel/change within 24 hours I immediately called. The representative informed me that the fee would be $50 per ticket to correct my error. I quoted the 24 hour policy on the website and he said it didn't say there was no charge. Even the airlines give you 24 hours to cancel/change with no fee. I was furious. I could go on and on but the bottom line is that the agent finally agreed to charge $25 for change plus the difference in price (note there was no difference in price when I originally looked at flying out a different day). I will never use this company again!

My husband was booking a flight with Frontier on their site. Somehow it got redirected to CheapOAir. He decided to take the insurance just in case he needed to cancel. Well he did & had me call. The person I spoke with was almost impossible to understand. Had a very heavy accent. When I tried to explain that he needed to cancel fo to business, he said that it was a nonrefundable flight & unless someone in the family had died or he was seriously ill, there was nothing he could do about it. I ended calling Frontier and got a partial refund. Be very careful when booking flights and you can and do get redirected to another booking site.

I booked a flight on November 11 and I accidentally put an incomplete name, 15 minutes after I booked I called to fix my name and told me I have to pay $50 for each person to change the name and I didn't question that because it's my fault but losing the flight I booked and paid $750 for each ticket, I bought two tickets, is too much. They gave me a flight that is $100 each ticket lower than the one I booked! They didn't give me any refund even the new ticket they gave me is cheaper. The thing that I don't understand is why can't I keep the flight I already booked and paid just because I have to change/add names in that ticket. They told me I can keep the same flight but I have to pay $268 more for each ticket. That's ridiculous and shady! I will never use this site again!

Ok, I have made repeated calls to Cheapo to find out my current status to no avail, originally the issue was about the flight ins. From my 1st booking experience, I thought I was covered to make a change of dates. I called a few hrs after the 24 hrs, I could have called earlier but thought I could change my flights w/o a penalty because of the purchased flight ins. I was told I could not change w/o a penalty, and they would get back to me after an investigation w/in 24hrs, so I purchased another booking thinking I would make a decision to cancel this booking if I had to pay a penalty, NO CALL TO ME!! I called Cheapo and was told they had no record of investigation done and would do an investigation again.

Reggie was wonderful and personable and very helpful except I wondered how come the price over the phone was higher than the price I saw on the Internet at $10 and four dollars higher for the trip protection… That was just a little worrisome because I love to save money. Thank you very much.

Over the past several years I have primarily booked my flights with CheapOair.com, and have found their site very reliable and easy to use. I have recommended them to friends and family with great success. I do not hesitate to applaud them and am happy to recommend them to all who travel.

Hope the next time I will be able the get a Customize package.

They attract people with really cheap flights but when you tried to book, they say the flight has been sold out. But if you come back 1 hour or a day later, the same flight is back again but you still can't book it. I tried to book a flight at least 10 times for the same or different flight... I never could!

The representative who helped with the reservation was polite, patient and knowledgeable. He worked with our dates and travel timelines to ensure the best flight available. He also assisted with our luggage concerns. This is the third time my girlfriend and I have used CheapOair and have never been disappointed.

I tried to make a booking using PayPal, to which I got an email from CheapOair saying that they needed to verify my account, which I thought was fair enough. A few days later they wrote me that the ticket had been cancelled. I booked again and called their customer service, which told me that they couldn't verify my PayPal account, because they were not willing to stay on hold for an hour to talk to anyone from PayPal. I was a little surprised about that and asked how we can solve the situation. The support person said that I could just book using a credit card and that PayPal really wasn't that popular. Since the only reason that I used their service was that I could use my PayPal credit for it, I told them that was not going to work. They then proceed to tell me that there was nothing they could do, as they were not willing to call PayPal. Very unsatisfactory behaviour, I don't think I'll use their service again any time soon.

I called customer service to reschedule my return flight schedule and the customer representative was very helpful and made the changes right away without giving me headache. They even gave me the best options that I can choose. Thank you.

The customer service agents are nice as long as they want you to pay for the ticket. This is the easiest situation they can be nice. When you have a problem with what happened to me at the airport, they are not informed at all, not supportive and do not accept any responsibility. They are not consistent with the policies and will not help you at all. One would tell you about filling out the waiver and reimbursement forms and other would say it is not possible at all. They are not helpful and just say repetitive things. I usually do not write a bad review and always compromise but this experience costs me 1100$ and almost close to losing my lifetime opportunity to present my career.

I called CheapOair to book a Jetblue flight for my son who is 15 yrs old and is traveling alone. I already knew the exact flights I wanted but I cannot book it online because my son is not an adult yet. First of all, I was asked to hold and hold while "they are helping me find the best rate and flight for my son". After 38 minutes on the phone, the rate I was quoted was $887.99. I told the guy that Expedia is selling the same flight for $705 while Jetblue is selling it for $755.44. I was politely trying to say I want to hang up now and thank you for all your help but he put me on hold again to give me to his manager who tried to match the $705 Expedia price. I said "I don't feel comfortable doing business with you. Thank you and goodbye." Beware of these guys! They are not straightforward with their pricing at all!

I would like to have a free consultation regarding about what happened to my flight last night (11-09-2017). Flight from Indianapolis to Seattle (Alaska Airlines). Seattle to Vancouver (Alaska Airlines). Vancouver to Philippines (Philippine Airlines). I came really early to the Alaska airline to check in my baggage and to get my ticket for the flight. I was 5 hours 1/2 ahead from my flight. Then by the time that one of their representative enter my account details, it ends up I couldn't check in because of I will be needing ETA (transit visa from Canada) even just a connecting flight. And a week ago before my flight, I called Alaska Airlines regarding about the transit visa and someone told me that I don't need it coz it was just a connecting flight.

Booked a return ticket to Hawaii for September, 2017. Through my own fault missed the flight from Seoul to Manila. I arrived 40 minutes before takeoff and was told boarding was closed. Accepted that. They then cancelled my entire flight there and back as a "No Show". I tried contacting every number possible while at the airport and even went to their office at the airport (no kiosk available for Philippine Air at the Incheon Airport). My ticket required a 6 hour layover in Manila and there was a flight out of Seoul that would enable me to make the connection in time so that I could continue my trip to Hawaii.

My wife had booked a flight to try and make it to her father's last hours. Due to uncontrollable circumstances her flight was not going to get her there in time. They did refund her ticket price but was still going to charge her $50.00 for canceling the flight. It took many phone calls before we finally got someone who allowed the cancellation fee of $50.00 to be waived. Think twice before considering using this company.

Was the best experience I have ever had making flight arrangements. Outstanding customer experience, would highly recommend! The representative worked with me to ensure my trip will be a pleasant one. He patiently explained all of my travel options, very nice experience!

The best. Very well pleased. Greatly helped with all the flight arrangements. I originally tried booking myself and ran into not getting what I was looking for. I called CheapOair and a very friendly agent solved all my problems. The entire transaction was done fast too.

Excellent service and follow through by booking representative. The service was informative and the price was probably the best that could have been obtained. The additional fee for preferred seats was also a very good deal as well and greatly appreciated... Thank you.

We booked a flight and before I was supposed to fly out I had something unexpected happen. I called customer service and had to pay a service charge and received a credit for my flight that expired within a year. When I called back to rebook my flight they were quoting me 900-1200 dollars extra per passenger. I was extremely flexible with my dates and they could do nothing for me. Be careful with these guys. Basically I just gave them over 1200 dollars for nothing. I will never do business with them and don't recommend anyone does either.

Sent me an email that my card had not gone through. The phone number attached to said email was different from main office and service made me question their quality of service and the risk to my credit card. I called the main line to cancel only to learn a second fee had been added to "confirm" my seat and that the main billing had gone through. Canceled my booking. Had to pay. All in all charged three times. Once didn't go through, once had to be refunded, and the third was added on as a fee to resolve the other two.

I was charged $50 to change a single letter mistyped in my name. They simply needed to change an "n" to a "b.". The man argued saying it is because the ticket needs to be reissued. I called as soon as the reservation was made. In the end I paid more than I would have through booking directly through American Airlines. Save yourself the time and frustration. Avoid them.

Allan was an exceptional agent. His English was excellent and he took the time to fully understand my needs. He answered all my questions and got me a great deal on my flight and also my car rental. Allan is a real asset to CheapOair!

I ask for discount, because I make this booking for emergency because my dad died. I'm the person tell me they try to helping, but is nothing the he can't do. Anyway they help me to find the ticket to go back.

I booked a flight for my son to come home from college for Thanksgiving, when sending him his itinerary I realized CheapOair changed my original itinerary. Apparently they can do that for flexible dates for a cheaper rate, it cost me almost 3x the money to change his flight, the amount I paid and an additional double amount of that. When I told them I purchased the insurance on the flight I was told insurance doesn't cover this so basically insurance is a waste. NEVER AGAIN will I book with this company. I will stick to CheapTickets which I've never had an issue with or the airline directly. Be very cautious if you are booking with this company.

The airline fares quoted were very competitive and the representative assured me the complete itemization would be available in an email shortly and I had 24 hours to cancel. The emailed itemization which I had already been billed included an "agency's" fee of $300 which I had not been told about. An additional $300 was for a "paid seats" charge - all this on top of the airfare. Cancellation was not free - but included a $75 penalty charge per person. Ouch! Watch out for this company - because they are only thinking about how they can make money on you.

Excellent customer service everytime. Explain in details and answer my question very truly. I highly recommended. Representative so polite and fast to find out my question. Wow me. He answer my 90% questions only he not answer that one not in his area. So overall I am very satisfied.

I have recently used CheapOair to purchase air tickets for my family and they charged me Multiple Time for the same ticket. Yes Multiple Time. It took more than 2 weeks of long conversations for CheapOair to realize that this was CheapOair mistake and finally after 1 month they return that amount. Unfortunately, I had to cancelled those ticket as well because of some personal issues, CheapOair charged Cancellation amount right away but again it took more than a month of long conversations for CheapOair to realize that they have to refund those cancelled ticket amount.

On 9/14/17 I booked a ticket ** from CheapOAir for 10/26/2017 to 10/30/2017 from Phoenix, AZ to Dallas, TX. Both red eye flights. Within days I found I had been given the wrong dates by my son for the Formula 1 race in Austin, TX. I then had to change the flight's dates to exactly the same times, same flight numbers a week earlier. I booked the change on 9/21/17. I knew there would be a cost to this, but not what I expected. I paid initially 118.38 for the flight, then when it was changed, CheapOair charged me 25.95 for flight insurance, but Spirit charged me an additional 130.00 for the change. This totaled 248.38, almost double the original amount, for the same flight, same flight number and same times. For an airline that you can't even adjust your seat back. No more Spirit, no more CheapOair. Unacceptable.

Horrible experience, they give you a rate at first and charge another. Also would charge you for correcting your name and dates that should have gotten correct at first. I would not recommend this to anyone. This is a fraud to charge you and sell you anything.

This website is not legit. They lure you with cheap prices and after you give them your credit card information they charge you an outrageous amount. More than double of what you think you're paying. A total ripoff. They are not even located in the United States.

I booked a flight on the website and there was an error on my flight. When I added a car rental the system screwed up and changed my booking. I called customer service right away and advised them of the error and they were no help at all. Did not offer to assist me with different flights. They did however charge me $100 for nothing due to their own site screwing up. I will never use them again.

CheapOair is a complete scam!!! You think you are getting the cheapest price and at the moment of booking they change you the airline. My husband told me buy a ticket on JetBlue. DO NOT buy Spirit. When I went to CheapOair there was a cheaper ticket in Spirit but I was willing to pay $300 for me and my 2 kids to travel in JetBlue. When I click in the JetBlue ticket and I got a confirmation it says that my return was on Spirit!!! I called and they suggested to look for a return on JetBlue was going to be $1500 more!!! Scam! Scam!! I could have buy the ticket directly from JetBlue 2 times cheaper to begin with. SCAM website. Beware!!!

So I've booked in the past with CheapOair for myself and my brother to travel. I booked today for my brother to travel and it had saved both mine and my brother's names from the past. I selected his name and it auto filled my first name after booking. I called to get this corrected and they wanted to charge me $50.00 to correct it and said they have to have a new ticket issued which would be even another $50.00. This is **. RipoffOair should be their name. I wouldn't recommend to company to my worst enemy.

I bought three tickets off of "cheapoair.com" flying Frontier Airlines. Once taxes and fees were processed the tickets were cheaper to buy directly from Frontier Airlines. I spent over an hour to get a hold of someone who could help me use their "best price guarantee" and finally after many phone transfers I got to the customer service agent named Wolfe (**- Company ID) who told me that their policy did not state that they have to honor their "best price guarantee" after 24 hours. I booked the tickets the night before, 15 hours before the phone call. So since I was still within the 24 hour window all he claimed he could do was charge me $50 for each passenger including my 8 month old daughter which he had already said did not require a ticket to fly, however she was going to be charged when cancelling.

It turn out that this CheapOair is not for me anymore. I became ill and couldn't make the flight. I tried to exchange it for a different day and was told that couldn't happen unless I went to the doctor for a statement that I was too ill to make the flight. The person that I talked to spoke very little English and very nasty at best. I will not be using CheapOair for anything anymore.

After buying 2 r/t to Europe, they offered me seats for $29 total. I picked 2 seats for the 4 legs of the trip, they charged me $29. I called and got a terrific woman who told me I would definitely not be charged extra for seats, and to be completely satisfied she'd even refund me the $29. Ok. The seats request didn't go through and I was told to do it through the airlines. I now see the airline charges between $39 and $88 per seat, per leg! So that's an additional, at minimum $350!! I was not told my total fare would be an additional $350~$500, in fact was told there would be no seat charge beyond $29!!!

I booked a flight. It was a little upsetting to not get it done online and keep finding that the flight I had picked had increased in price and kept jumping from one flight to another. Ended up getting a call and booked with a nice service person but it showed the prices often posted online are not available. At a increased cost from the posted numbers I ended up on the same flights. I have looked since I bought and the same deal is posted in a search.

Very friendly and pleasant. It was a very good experience. I got all the information and feedback as necessary. I Will recommend to my friends and relatives if necessary. Thanks for your service. It was a good experience.

Spoke to Gus to correct a booking mistake (12 hour layover) he made all the changes but there was a $60 charge. To compensate he said he was upgrading travel insurance to include ad+d and trip cancellation (9,95) don't see that. I also understood he was sending a $50 travel voucher, only thing I see is personal assist coupon. He also said I would be getting A $35 refund on my card, remains to be seen. Maybe I misunderstood but if not, think some of promises were misleading. Can you investigate and clarify please.

CheapOair will unilaterally change the dates you enter to depart and arrive for your flights and if you don't notice it, the cancellation fee is $50.00. I had used CheapOair a few years ago but noticed that they changed the dates I had entered. Unfortunately, I didn't this time. This is the worst business model I have ever seen. Change the dates without notifying the buyer, and then charge them a fee to correct the dates or for cancellation.

When one books tickets on this site, they are quick to remind you that only so many tickets are left, so book fast. Then they state that you have a 24 hour cancellation option when booking on their site. The little "i" next to the place where they state this, tells the user that they can cancel within 24 hours for a fee. However, they do not specify the $ amount of the fee, which would be a very easy thing to do. However, they opted not to do it, most likely to avoid having clients not book the tickets if they knew who much they would charge them to cancel it, if they had to. Instead it is buried in their T&C, which no sane person is going to read when they try to book a flight that has a limited availability.

I had the terrible experience of being delayed for a long time at TSA and due to this I missed my first flight of a long trip to Peru. I thought, since I had a long layover in L.A. I could catch up to my flight there. Not so. CheapOair told me that since I had missed the first leg of my trip that the whole trip was cancelled and that the ticket was void and I had lost all of my money. How can that be? I think this is fraud and will never buy another ticket from them.

I had trouble booking my flight online, so I called, and while the Customer Service Rep took care of everything, I was dismayed to discover I was talking to someone in India (?). I would prefer US Based Customer Service, as she was somewhat hard to understand.

I was charged a $50 cancellation fee after I canceled my booking within an hour. On the site it said you could cancel within 24 hours. I complained on this site. I received several emails and calls from CheapOair and they have since refunded my cancellation fee.

I was overall pleased with my service however, shortly after receiving my booking confirmation I got a notice that my flight from Norfolk to Atlanta was full and I did not have the seats (2) that were just confirmed. I contacted the number supplied on the email and the service technician assured me that I DO have 2 seats on that flight. I would like to verify that I DO FOR CERTAIN have the flights that I booked.

I booked a flight with this company online, and after I paid for my flight I realize the company automatically change my flight date. Therefore when I saw the confirmation I called the company immediately within 15 seconds, and was advised that they would charge me a $50 cancellation fee although they changed my flight date. In addition they charged me an additional $18 plus my flight fee which I would have to wait 7 to 10 days to be reimbursed for flight charges. Once the flight charges was deducted from my account they still charge me the additional $18 plus $50 in which I feel was a rip-off.

Recently I booked a round trip flight on CheapOair having used this website several times. I had difficulty with the transaction and unable to get a confirmation online. I called customer service to discuss the problem and asked for help purchasing the flight. I was told to look at my emails. With the rep on the phone I reviewed my emails to find a reservation did go through but IT WAS THE WRONG DATES. I could not use the ticket (no refundable) because of the dates. I asked to reissue the ticket for the correct dates and was told there would be about a $275 increase in price. $200 of the charge was to reissue a new ticket. I explained that this was a mistake and I was not willing to pay the reissue charge. I was told that if I had made the reservation by phone with a CheapOair rep then this could be corrected. But because I made the reservation online that they couldn't (or wouldn't) help me.

I would not rate this company and I would not recommend anyone to them. I paid for two (2) reservations on 9/14/17, then on 10/10/17 I received an email that stated "action required. Your airline changed its schedule" but yet I could not click on their website to change the schedule, had to be on hold and hung up on a few times to finally get through on 10/27/17 to Kylie that stated they could not accommodate my schedule due to the airline changes.

Thanks to Kennedy for offering prompt service and assistance in securing my seats. This company is very friendly and I will use again in the future. It would help if the email sent to me included DOB's as it would make it easier to confirm they are correct.

I purchased 2 tickets plus the trip insurance. My husband Danny ** found out this morning he can not go on the trip. I tried to change it and was told I can not get a voucher or refund as they charge $100. For changes. I will not be booking with you again. Spirit Airlines sucks.

Gabi was very thorough with the info available for my reservation. He was very professional and pleasant. However, I feel that I still do not have all the information I need; i.e., seating for both my reservations, etc. I will go directly to the carrier my reservations are with to get that information.

Ordered my son a flight to return home for Thanksgiving and didn't notice until a few days after the flight that the date wasn't correct. Called to change the date and it's a $200 fee. Looked at some reviews for the company and this has happened A LOT... What about a class action law suit. Especially for the people that paid the $200.

Cheapoair has resolved the issue by shortening my layover times to a much better one. I thank CheapoAir for their prompt response and courtesy to call back and made sure everything was OK.

My sister booked a ticket for me to go from New Mexico to Ft. Myers, Florida. She paid for this ticket on her credit card. On my credit card they charged me $264 and change plus my bank charged me $120 overdraft fees because of course I did not have the money for their 4 transactions. I am trying to get this taken care of with them and my bank. I am getting nowhere with CheapOair. I've called 3 times and chatted once and I keep sending the proof over to them with no satisfaction. I think I'm going about it wrong. I think I should get an attorney for this. CheapOair is not responding to me at all. They are charging me for a trip overseas. I'm not going there. I don't even have an updated passport. If you need any proof, please email me and I will email it to you. If you need to speak to the representative I will give you her name number and extension.

Not happy at all with CheapOair. Yesterday we spent a considerable amount of time finding a reasonably priced flight for my senior-aged father to fly from Cancun to Mexico City. We found a price of US $141 for the return flight. We attempted to pay using our credit card and finally after 10 mins trying to process the payment, our credit card was rejected, for which there was no reason. We then tried to use another card and noticed that the price for exactly the same flight had increased to US $170.