CheapOair Reviews

I booked through them for my travels and upgraded for the flight although that was not correct, so basically I paid for 3 of the travellers and did not get the upgrade! When I tried to call customer service they just argued and said I read things incorrectly! Really the customer is not always right, but in this case I was and they choose not to honor it! Not cool on their part, I would never use them again, bad customer service!!!

Spoke to a very nice lady the other night who confirmed with me 4xs the booking and cancellation process... 24 hours with no fees. Next day I call back to cancel reservation since it was a surprise for my husband and he didn't want to go. This time the representative was beyond rude, confusing, contradicting what the first women said and then disconnected me. I immediately received an auto survey and wrote my displeasure with the representative and company stating I would never use or recommend them and asked for a supervisor to follow up with me. They were also charging more than the airline was for the same trip. Read the fine print before using this company.

I purchased two first class round trip tickets from CheapOair and had to change the date. When I received my confirmation with the new date change and almost $800 additional charge added to my original almost $4000 charge. My first class ticket had been downgraded to coach! I have requested this be corrected immediately. Waiting to see what CheapOair does. I made it perfectly clear the changes were only for date. I would never pay this amount for a coach ticket. Wondering how many others have had this issue and what the resolve was.

Called in to the Customer Care line and was very happy with the service received. The website did not have an option for booking a 12yr old child. 1-11 Child and 16-25 teen were the only options so I was a bit anxious but the rep was very professional and courteous. We always use CheapOair to book our vacations. Have recommended the website to my friends as well. Always get the best deals.

CheapOair pulled a bait and switch on me, at least in my opinion. For the last two decades my wife and I have made 1-2 trips annually to Europe, this is where I grew up. Now we live near a Delta Hub, so we fly Delta every time. Not because we are partial to Delta, but because it is the easiest way to go. As always when I book a flight I do my homework and try to find the best price. Over the years I have used just about anyone. I have booked directly with Delta, or through one of the many online travel agencies, i.e. Priceline, Travelocity, etc. I have always then gone back to Delta and purchased upgrades if I wanted, changed seats if I wanted, basically anything I wanted to do as long as I was willing to pay for it.

Booker was polite and professional, BUT, fortunately for me, when I had to phone the airline about a baggage related question -and had to provide flight info, I discovered you had failed to contract for my wheelchair service, which they had to correct!

This was bad. Called and told guy I wanted to change to leave from Houston. It was also over 400 cheaper. He told me too bad that I'm close to the 24-hour point and it would cost me. So you guessed it. We will never use this place again. Never. And the guy was rude. I need to fly from Houston due to business reasons but I guess I'll drive back to New Orleans to fly out but will never use these people again.

I had looked on the website, and couldn't find what I really wanted - time of day was important for both flights. So I called the toll-free #, talked with your agent, who "customized" my flights to accommodate doggone close to what I needed! He also explained a few things - cheerfully - and it was all done for a decent price, imo! I can't ask for more than that!

Very quick and very easy to make my reservations and to add seat assignments. I would definitely use CheapOair again. When I called to make my seat arrangements your associate was very kind. He was very helpful. I do not remember his name.

Me and my friend booked the ticket together. At first we booked the ticket from May 13 to May 17. However idk how it become May 17 to May 18 when they email me. I called them after that like 5 seconds. They told me I can cancel it and contact Spirit with 0 fee and full refund. Then I called Spirit to contact them. They refund me not full amount that I paid. I asked them the reason and they said the other rest CheapOair took it. I might have to call them and issue about that. I called CheapOair and they told me the ticket wasn't cancel yet. If I need to cancel they charge me 50$ with different customer service. I got so mad but I stay calm. I said I called them an hour ago and the ticket already cancel, and the guy said it gonna be full refund and no charge. The new customer service said but they just cancel from Spirit but not cancel from CheapOair. You still get charge when you cancel it. Then why don't the first person told me first.

I’m making mistake with the route, when I received booking confirmation I saw the mistake and I called the customer service for fix the mistake but they cannot fix it. They make me a charge 300 dollars for cancel the mistake. I lose 300 dollars in 5 minutes.

CHEAPOAIR worst company ever. On March 4, 2018 I have booked a ticket for my mother to travel on March 25, 2018. When I received the booking confirmation I forwarded directly to my mother. Guess what. They changed the departure date to the 27 of March. When I called to let them know that there were an error the guy said that I am the one who made the mistake and want me to pay an extra $300 to change the date. I am very disappointed because I reviewed 100 times the dates and the times before I submit and purchase the ticket. I rather pay an hotel for my mom to stay until the 27 than pay $300 to those thief. Will never book with them again and won't recommend to anyone.

Therefore, I asked them to send me an email or so for evidences of their promise but they say my conversation is being recorded and it is a good evidence. BUT this is part of their property and in case it is not in their favor, they are not going to let you use the customer service conversation against them. I feel unfairness and I am really pissed...

I was helped by Shemar in my darkest moments. Try to book a flight to Dallas Texas for my brother's funeral. I cannot believe the decent price he got me and my husband to be. I would definitely recommend to family and friends. In fact I have the number to my sister to call so she could be there.

Consumer Affairs has to step in and audit their phony's book of this company. I canceled my flight with (because I had flu) already bought the protection flight cancellation plan, CheapOair wants to charge me almost 30% of my ticket value which they already charged my in upfront and they are going to refund my money back minus airline cancellation fees to my account after 2 months??? Holy cow. Do we live in LALA land. They are taking advantage of people so bad. We need to stop them!!!

Had never made travel arrangements to multiple locations in Africa and CheapOair was very good about walking me through each flight and the overall logistics. They also were very good about checking on the need for visas. I had made a mistake in my flight plan and they diligently worked to correct my mistake and minimize the cost. Thank you.

CheapOair overcharged me $735.9. On the 3/5/2017 I purchased 2 two way tickets. I left out my middle name on one ticket and called to have it changed which was done. The agent tried to sell me flight insurance but failed to tell me that the changes would attract a cost. A couple hours later I checked my account. The cost of the two tickets deducted. No issue.

Its phone app tricked me to book a wrong flight. Called customer service to change the dates. They asked a fee almost double of market price. Tried to get manager and got declined. I ended up paying $200 fee to cancel the tickets and purchased new tickets directly from airline. Don't use their service. They charge high price and customer service always try to get even more from your pocket.

The CheapOair booking agent went out of his way to get me cheap roundtrip tickets to and from St. Louis, MO. He made sure that the booking made got confirmed. I'm fully satisfied. Rest assured, l will highly recommend CheapOair to my traveling friends.

CheapOair gave me a confirmation number but failed to contact me that the credit card was declined. The problem was later solved & I maintained my ticket. If I hadn't called I would have shown up at the airport & not have a reservation. Suggestion: DON'T give a confirmation number unless the credit card was approved. Thank you.

I shouldn't have ask for my seat number when I buy tickets are ask to pay for them. That's not right. Other than that good service. Will book with you again. Put in mind I will not pay for my seat Selection. I should be given right away when Purchase ticket.

Issue was resolved after a competitive screen shot was sent to CheapOAir.

I had a great experience founding the best possible flights working with Seymor - CheapOair agent. He was polite and help me to find the tickets that match my needs. I will recommend their services to my friends. Thank you CheapOair!

I was charged for my baggage and it was not put through at time of checking in. Had to pay out $50 at check in time. Jan 31-2018 Newark to Las Vegas called and could not get through and finally they said I would be credited. Still haven't received my credit.

On the website it changes dates by itself. I didn't double check. They didn't let me cancel it and charge me more to change the dates after few minutes. I know Air Canada you can cancel it within 24 hours. I say to everyone don't use CheapOair. Their mentality is CHEAP and they don't help you but screw you instead.

Very friendly and helpful. This is our second year. We will be back next year. They check back with you to be sure your information is correct. We will definitely recommend CheapOair to our friends and family. It is a pleasant experience.

Navigating the website to book a trip is very user-friendly. You can also find last minute deals. I have used them several times due to the price deals or if you have to call you can understand what they are saying. They are very friendly and eager to please. I used to use Expedia and Travelocity but no longer. Can't rave enough just try it for yourself.

I have used CheapOair for years and have been very pleased. That is until last night. I was on hold for an hour, literally and was passed on to 5 people. I was very clear with each person as to what I needed. The 5th person tried passing me on to the 6th person without helping me. I will not use this service again. That makes me sad.

There’s an error if you don’t post a good review on their website. Horrible customer service. They can’t tell you why there are extra fees being charged that weren’t disclosed during booking. They don’t price match guarantee.

Booked a flight for $806.93 all in and got charged more. Nothing but a runaround on the phone. Total waste of my time. Got some money back but not all. CheapOair stoled my money and I am not done trying to get it all back... That is such a poor crappy way to do business and customer support gets you nowhere but farther behind... Never again CheapOair.

Got a great deal on airfare tickets. I’ve spent an hour and half searching online. Finally found airfare price in CheapOair website, when I was ready to book it gives me an error messages regarding DOB was invalid. So, I’ve call and the representative then quoted me different prices but overall still cheaper than most. Happy with it.

My experience with CheapOair was pleasant. Representative was very knowledgeable and helpful. Would recommend site to family and friends. I would definitely use CheapOair again to book future flights. Representative found us alternate flights that worked better for departure times so we were not having to leave in the night.

I think this is the best place to get airline tickets, very nice people and what I really like is they make sure you understand everything so there’s no questions. They have great deals on airline flights everywhere and the prices are awesome. Try it. You will love it.

I have been using the online site to see what airport had the best prices. To go from Charlotte NC to Oklahoma OK was the best route. I called their phone number and was in contact with a very knowledgeable man in India. He was most helpful and I got a good deal. I am pleased with the service!

I have bought many tickets from them with some issues but the last one got under my skin. I bought a Super Expensive Super Transferable Business Class ticket but was asked for $500 to make a very small change in one part of the one leg of the trip. I contacted the airline they said that I shouldn't be anything but they cannot do anything since it was bought through agent. LESSON LEARNED, BUY DIRECT!

I called to the customer services to make corrections on the names printed on my plane tickets as per Airlines rules. The issue was resolved in a short period of time and Customer Service Rep was very professional keeping updated all the time.

I had to call CheapOair three times to get an email about my reservation. I called first to change it and the never got a response with the change. The second call I tried to just get an email. After he said he would send it, it was never sent. The 3rd one I made them stay on the phone when it was finally sent. I also had a hard time understanding him and he had a hard time understanding me. It was a long process but I finally got it done.

First time booking first time using CheapOair. The gentleman then assist us in finding the best deal for tickets, was very knowledgeable and courteous and was very patient with me. You keep giving us better deals and I really appreciate what you did for me my family. I would recommend CheapOair to any my friends now and into the future. Thank you.

Round trip Nonstop flight from Seattle to LA - The agent was a bully!! I told him he was stressing me out!! I have contacted Alaska Airlines and the fraud department for charges that were put on my account. I ask for a confirmation by email. Never received anything.

I bought tickets from Heathrow to JFK and back and this company added a huge sum of money that was undisclosed and was never explained. Just a figure pulled out of the sky doubled and added to the ticket cost. I personally will never use this company again ever as I booked exactly the same tickets myself via the British Airways app and the overall cost was less the half charged by this company. In future I will always book via BA direct and although there are charges added for both UK and US landing airports all these charges are fully open honest and above board.

They sell you but when you going to travel rooms is nasty and bad service. I never and ever use this website for vacations, or personal and my fly pay extra money too.

My wife and I are senior citizens and needed to travel to New Jersey from Orlando to assist a family member who will undergo cancer surgery. Your representative was very helpful in selecting airfare tickets that was the lowest price we could find.

My daughter booked a flight. No 'clear' we will charge you $105 for this flight in addition to ticket price. The flight gets cancelled by airlines and no other flights leaving. She had to rent a car. Tried repeatedly to call and get someone to help and run around. Dispute with card. WILL NEVER USE CHEAPOAIR AGAIN.

I have unpleasant experience with dealing with my booking. I told a price a lot cheaper and charge with a higher price. They gave me a refund, and still not cheaper what original price that I was told. I should have got a cheaper with the other website.

Terrible. I have ordered tickets on January 31. The flight was changed on 2/1 so I asked for refund at the same day. I Call every week asking for refund – agents is very polite telling me to wait. Today is February 23 – no refund. How long I have to wait??? Do not use the CheapOair.

Your agent took my money and I try to call him and he lie to me that he will call me back but he has not call, that is not the way customer rep. Should be. Do be for the money but it should be about the client. I was buying my tickets. He asked me to help, instead of him helping he ripped me off.

I have used CheapOair almost exclusively for a number of years now, mostly long International flights. I have and will continue to refer CheapOair. The site is easy to use and the few times I have needed to call customer service, they always solve any issue quickly. Thanks so much!

I wanted to write and speak about how well Sven managed booking my trip to Key West. He was courteous, professional and completely focused on making this a successful engagement - I was lucky to get his help b/c the website provided some challenges. Glad to have connected with him and would recommend CheapOair w/o reservation whatsoever.

On Feb 19, in a hotel in Manila, PI, I booked a flight to Hue from Hanoi on the 26th, returning on the 28th. After I thought I had completed the booking, I noticed a message thanking me for being flexible in my schedule, changing my itinerary to going on the 28th and returning on March 2. However, traveling around the world, I’m locked into a flight to Shanghai on March 2nd. I called your 888 number twice on the 19th, using international phone minutes, only to have “Salvador” twice tell me the line was breaking up – although I could hear him clearly.

CheapOair is very CHEAP in their service towards customers. They cancelled my return ticket and gave 20% of the entire fare in return. I had to spend $1000 extra to get me return tickets booked. I had very unpleasant experience and will advise fellow to stay away from these fraud.

I feel CheapOair is not satisfied the customer, they are just trying to sell tickets rates high as much they can. Even if we found a low guarantee deal they will come up with a reason to say no. Better use GOOGLE FLIGHTS to get cheaper ticket with the best itinerary.

I booked a hotel. The showing fees are $30 CAD and also with 2 hidden fees showing up on my credit card! Never use CheapOair again. Only stupid people fall for them. Don’t be like me. They are money grabbers. Call centre are also located in India.

Flight to Charlotte North Carolina - Picked wrong time to return. The gentleman I spoke with was very understanding and helped me a lot. Very pleased. I was really upset but he made me see that all could be worked out. After a few minutes he returned and had changed everything. He also gave me a no. to book our seats too.

I checked on their site and it gave me a price of 515$ for a flights. When I proceeded to book it, it had more than doubled. Tried two days in a row with the same results. I called them and they offered me a discount but the discount price they offered was more than booking directly with Air Transat which is the flight I was looking for. This site is a scam, it attracts people on the site with low prices but change the price when it is time to book. Never, never, never use this site.

Was very pleased with the agent, very polite, helpful, accurate in her responses and verifying my answers twice. She made me feel at ease, as I - a senior - was kind of nervous about my booking and especially since I had never dealt with CheapOair.

Awesome experience. The Customer Service Rep was professional and courteous. She explained the process and why I was being charged an additional fee for making changes to my original flight. Riesha was someone I would recommend to my friends and co-workers. It's refreshing to receive such quality service in today's climate.

So far I have been very pleased with CheapOair. I was told when I first went with you to be careful with you. I have had no problem and good people helping me. My last flight they moved my time up getting into Yuma which was great. Please keep up the good work but think I need to start booking round trip instead of two one way to save money.

I purchased a ticket with CheapOair on Feb 11, 2018 for a departure on Feb 19 to Feb 28, 2018 including hotel stay. On the morning of Feb 14, 2018 I got bad news that required me the travel immediately. I called CheapOair within the 72 hours, but was told the ticket was nonrefundable. In order to leave the same day I had to purchase a new ticket. The agent never asked me if I wanted to change my return date. To change the return date another fee was charged. In order to cancel the hotel, another fee. The hotel was unavailable for my earlier arrival date. All said and done additional $ 815.- + new airfare. I ended booking my own hotel using a different website. They acknowledge my complaint, but I don't see any refund. Never again. Could have gone with full fare airline like Lufthansa or United.

I made a mistake when I booked for a car rental; I booked in the wrong airport... When I realise my mistake I called CheapOair... I do not speak very well English... The accent is difficult for me... and yet the agent was very very patient with me. He had to repeat and repeat again to spell each word. I know it could be very annoying but the agent was very kind and calm. He told me that was normal and he was here to help. He resolved my mistake without extra charge for this... but the most important thing is that at each moment he tried to make me feel comfortable with this translation difficulties... He asked me how to say THANK YOU in my mother tongue... and concluded with a MERCI Didier... I replied MERCI to you! MERCI CHEAPOAIR.

Site found flights more expensive than booking directly from airline. Very disappointed. Was looking for a lower price and it never happened.

CheapOair did NOT provide update when my flight schedule changed thus causing me to miss my flight. I spoke to 4 different cheapo reps while standing at the ticket counter and each insisted my flight was still on time while the airline ticket employee continued to affirm that the flight schedule had changed (well before the current date) and Cheapo booked with wrong information.

I booked a flight for my son going from Edmonton to Kelowna, somehow I did not realize that connecting flight was the next day over 24 hours layover. Why would they recommend a 24 hour layover on a flight that takes a direct flight of 90 minutes. I called them within the minute to change and they quoted me exorbitant pricing hundreds of dollars higher than the airline was offering directly plus wanted a 50 dollars change fees. I asked them to cancel my booking and they charged me 75 dollars and I had called them just minutes after I booked. If you don't want to get taken don't book thru them and go directly to airline. I think the business model is to rip people off.

I was told by a agent that i will be refunded 25$ per person totaling 75$ within 7-14 business days for the inconvenience, also they added the suffix to my last name , changed the airline company but kept the exact date/time of departure and arrival. As long as my flights date and times stay what i originally booked come June I will have no problem using cheapo air for future travels and surely will recommend them to my many friends who travel constantly.

I have used this site several times. I usually find cheaper tickets to fly when it is convenient for me. I prefer to call them and make the reservation. It is like having my personal travel agent. The agents are pleasant and patient. I highly recommend CheapOair.

The two agents on each of my two phones were very competitive in prices with other travel sites. They were even competitive with each other in the same company. Two agent competing for the lowest price. The competition was almost a tie. I mean it was so hard to make a choice. These guys are pros to book any reservation. They are sharp and quick and precise. Can you imagine two agents from CHEAPOAIR helping me on each of my phones. You bet I got the best price. I just felt bad for the loser because he worked so hard too. But I got an aggressive winner. Thank you guys. You made it possible to make up my mind!!

So far I am grateful to have found you--I didn't get a car rental or seats lined up with your help but I'm hoping everything goes smoothly. The agent found a flight and even double checked we don't need passports--I really appreciate all of her help!!!

Very scammy. Bait and switch. I screenshot everything as I usually do because I have had bad experiences with other sites. They didn't care. They have a clause that they can change their terms, unilaterally, without notifying the buyer at their whim, for whatever mystical reason, based on whatever atmospheric conditions they choose. A total rip off. Check out Elliott.org. He has nothing but horror stories about the site, yet people still get sucked in to their scams.

Fantastic! The Customer service guy that worked with me was knowledgeable, and very helpful. When we ran into trouble he found a solution and I was pleased the outcome. I will recommend CheapOair to friends and I'll come to CheapOair again!

I was booking a ticket through CheapOair when the page to select your own seating came up. I chose a seat on the map and saw that the price was 99 dollars just to select a seat. That is way too much money so at the bottom of the page I selected "no thanks, I don't want to select a seat". After that the website charged me the 99 dollars anyway and I never even got the seat that I had supposedly paid for. We immediately called CheapOair after booking to let them know we didn't want the seat. After making multiple unfulfilled promises a.ka. lies, to refund us first within 7-14 days and then within 7 days they finally have just admitted they won't refund us. They have literally stolen food right from my poor stepmother's mouth who is very old and struggling to get by. Truly sickening.

Cheapoair responded to our post with the request that we say it has been resolved. We feel it has been resolved,We have no more comments about this issue

There was one price, when I booked before that was the amount I paid. The person told me that some taxes were not included. I have booked with other companies and I always paid the amount it showed with the taxes included.

This travel site found the international flights I wanted at $200 less than Expedia, Orbitz or Priceline made available. I don't know why the other websites were more expensive.

I have used CheapOair three times to travel to Europe and am using them again this summer. I would strongly recommend them. They are extremely prompt to reply to any queries via email. They do charge for seat selection, and when I inadvertently selected a seat for a short connecting flight and was unable to cancel it, they responded very quickly and not only refunded the charge but kept the seat selection for me. I have found them extremely courteous and helpful when I’ve phoned them. I have never experienced any flight cancellations because of them. Last time I traveled, thunderstorms caused the last leg of my journey from Chicago to my home city to be canceled. I was able to fly out the next day without any problem.

Pleasant individual was very patient. Took the time to explain thing and search got the best flight possible to suit my preferences. Stayed on the phone, was calm while searching, and did not show any signs of frustration during the flight search.

Stay away from them!!! They are scam!!! I was charged twice $888.31 and they took my money. I called them and they said, "We only charged you once" but my card was charged twice plus another 2 fees. One for $5.00 and the other one for $129.11. They are rip off... Now my bank account is negative because of them. I'm suing them. I don't how they are still in business. But I will make sure to sue them for good!

Helpful with rebooking added baggage protection which I didn't want. Added other charges that I did not know what they were payment for. I will try to be careful when using CheapOair next time I book a flight. I will use CheapOair again with more caution.

I tried to book on the same flight as my wife, but the website kept getting in my face with "alternate dates". I thought I had denied them all, but when I got my final booking, it was for the next day. I was livid. I never would have intentionally chosen that. I immediately called them to change it, they wanted $249 more for the "flight difference" plus a $50 service fee. The change they forced me into was only $95 cheaper! Could not get anywhere with customer service. Gave up. Booked my original intended flight directly through the airline for cheaper than the CheapOair flight, then called CheapOair back for the refund, which I finally got, sort of. They kept $50 service charge and $15 "penalty". As soon as it all goes through, I’m going to dispute all their charges on my credit card. They are hustlers and cheats and don’t save any money!

When I went on their website to buy a ticket it forced me to add a letter to my middle name which was different than my passport. I tried numerous times to put one letter on my middle name as it reads on my passport and it forced me to add a letter in order to buy the ticket. I tried everything that I could to try to change this later on because it became an obvious problem at the airport and I explained that their 3rd party cheapoair.com forced me to add a letter and that they are responsible. All they can say instead this how it was my fault entirely for not changing something that they have company forced me to do and they offered no help whatsoever and went even went as far to say that I was making up the story of adding a letter which even a 3rd grader would understand that clearly was not the case and nobody would make up such a ridiculous story so when the essence they basically called me a liar when I tried to fix it later on.

Worst customer service of all time. Incompetent non qualified personnel who really does not care about their business. The guy on the phone kept cutting me off while I was explaining the situation and could not understand the simplest questions I was asking. Rude. Useless. Straight up awful. I called back and I believe I spoke to the same person or someone who sound exactly the same and the guy was extremely unprofessional and not helping at all once again. So disappointed.

The Booking process was easy to do doing with the helpline. Ms. Jane was very helpful. Thanks! Always, we bought the tickets calling the Travel Agency. In this opportunity I did by Internet, thinking to get a good deals. Spirit's prices was very good, but we were surprised when Emily called us after my Booking confirmation, telling about the extra payments for the seats! Later on, she gave me the seats' numbers. As an positive suggestion, please detailed the total Booking to be paid, specifying the respective seats. By the way Ms. Emily communication was polite.

The only website that doesn't warn you about the fact that they have changed you itinerary while booking. They change the flight time and date without warning or blocking the process for you to accept the changes. They make you proceed for payments and once you get you confirmation... you get the changes. They charge you a 75$ penalty per ticket to cancel after a 5 min lap time or 100$ to rebook you on the same flight you had first selected. Nice scam! If you want to use their price match... good luck because they put rules to make you match the modified itinerary. They send you NOT your original/corrected itinerary. So the modified itinerary would need to have a price drop to get a credit... but it would be still be a wrong itinerary. Tricky!

My wife and I hardly ever fly, (maybe ten years ago) because most of the time we drive. We decide to fly and went on CheapOair to book flights. We decided February 18 to the 20. We both did it together and double checked the flights. A couple weeks later we decided to rent a car and the price tripled on rent a car because it was for thirty days and we double checked flight and instead of coming back in February it had us coming back in March 20, obvious human error.

Excellent experience from start to end. Followed prices through 2-3 months. CheapO was always in the Best 3. Very good and easy booking site. 5 minutes after booking, was called on the phone and asked if all was ok and if I had any questions.

I was having trouble booking a simple trip to Florida for a weekend to sell a house. The flights that were shown were full, and it was quite important that I got down there. By working on the phone with a CheapOair agent, I was able to not only book a flight for both legs of the trip, but the agent was able to do it in a way that saved me both money and time. A win-win! Thank you for your help.

Called Flight change Team. Gentleman found better flight schedule. Shorter layover than 16.40 hours imposed by AA. 3.35 hours layover in LAX to ATL. EXCELLENT final change to 3.35 layover e-mailed to me in less than 24 hours! GREAT JOB!

I bought 3 round trip tickets from CheapOair. 3 days later when I try to change the return date for the flight they told me to pay 1200 dollars which 200 dollar ticket change fee per-person from the airline; and they told the price difference for the ticket from different day was other 200 dollar per-person. So I call the airline myself and they told me I have to pay 600 dollar which 200 dollar per-person for change the tickets and that was it. There are no price difference for the tickets.

Flight cancelled. Told I'd get a full refund. 2 weeks later no refund. Called, they hadn't even processed it. Learned refunds given in increments. Received a $2 refund today, total due $448. Unacceptable.

The agent was super! Knowledgeable, professional and supportive. Thanks for making the process easy. My original flight was cancelled due to a severe bout with the flu. The agent found me a suitable rebook, as well as provided me with the source to file a claim of the cost of my previous flight.

Couple of years back, I was in a rush to go to India with my family - When browsing over the Internet, I found one very economical cheap deal popped over my search engine. Then I rushed and booked the ticket. Then that has started my unimaginable experience. Once I book through their site, They would confirm after a long time. They have booked my return flight over CANADA (which I have not checked during booking), which I do not know that we should have transit visa to change flight in Canada.

This review is resolved.

Sometimes they have a good choices but (Tip) don't choose the seat on CheapOair page. After you receive the airline's confirmation go directly to the airline and choose your seat for free. CheapOair charge you for pick up your seat. Haha.

I want others to be aware that CheapOair is not a good place to purchase airline tickets. Since booking our flight in September 2017, we have received emails and requests to call them for (5) different changes to our flights. The latest one is now arriving hours later than our original flight. We called to complain, and ask what was going on with so many flight changes. The CheapOair Rep. said "Sorry, is there anything else?" Wow! Terrible customer service, and I do not feel as though I am getting the service I originally purchased. What a racket, once they get your money, they are done with you. Furthermore, the forums that I have read said it is highly unlikely that CheapOair will issue any sort of a refund. As for me lesson learned. I will never book with CheapOair again - just a warning for others to shop around! Take Care.

The agent was very efficient and made excellent suggestions as to the requirements for international travel. Suggested optional items which we might like to purchase to make our trip easier. We did take advantage of the prepaid baggage. Very Well Done.

My friend and I both booked flights through CheapOair and they rescheduled our plane for earlier in the day and did not call or email us about the changes. Thank god they rebooked our flight for next day on them but didn't cover our hotel room that we had paid for and couldn't use.

It was frustrating to not be able to enter my date of birth in the prescribed boxes after trying several times and then had to call for assistance. Fortunately a helpful agent assisted me but then the price had increased.

Although customer service was very very helpful, I was displeased about the fee to change the itinerary info, due to the fact that when reviewing my ticket I had the dates I wanted but after confirming, it had a different month. Technological fault probably; either way they were helpful with the change.

I had book with CheapOair and the flight was not confirmed by CheapOair and we were given $310 total in refund. The refund is still not in our account. To make it worst we were offered pork in place of MUSLIM FOOD. This is not acceptable. Very upset with the way this was handled. Safe yourself. NO MORE CHEAPOAIR.

I do not post experiences, good or bad, publicly. It takes more effort than its typical worth. This, however, was one of my worst experiences with any company, ever. I was not informed of my flight cancellation until I called to ask, due to weather. I knew flights were being cancelled from O'Hare prior to calling, and asked them to confirm. I sat on hold for a half hour to be told what I already knew, and was told my trip would be cancelled. I asked to clarify - was my flight canceled, or my trip? They told me both. Will this cancel my return flight? No, I'll still be paying for that. I told them I didn't want to cancel, I wanted an alternative flight.

Can't say enough about United and American airlines. Everyone on every level was great. American Airlines was a little late, about 15 minutes but caught up in the air. We had no problem getting to our next flight. On any airlines we feel the seats and the foot room is very small. We are normal sized people.

Don't believe on the free cancellation hoax. Only Expedia cancels for free. Made a booking 4 hours ago, booking number **. Called CheapOair to cancel, the first agent passes on the call to another agent. Another agent comes on the call and asks a list of security questions which were promptly answered, and then the agent asks the reason for cancellation to which my honest answer was the trip was clashing with my other trips. The agent then says, "Sir you will receive $836.64 back on your credit" but CheapOair has a service fee of $75 for this cancellation, I was shocked and tell the agent I am calling within the 24 hour window.

It has been a very friendly and great experience with a little longer time than expected with a few unsure answers but with a experience personal knowing my needs helped me out with a more suggestions that helped me complete my tickets purchase through CheapOair.

I had several awful encounters with this company when booking my honeymoon. After booking and confirming all of our flights through CheapOair, the airline made a major change in one of our flights. It took far too long to get an agent on the phone to fix it. They finally agreed to book one of my 4 flights on a different airline. I checked my itinerary a few weeks before leaving and despite being assured I was all set, CheapOair had never actually confirmed my booking with the separate airline. It took hours upon hours of being on hold and talking to several agents to get it fixed. I was only offered pennies as compensation for their mistake. Assuming the original flights I had booked were all set, off on our vacation we went. It turns out CheapOair had never actually confirmed ANY of our flights. At no point were we able to check in to any flight online and were forced to wait in long lines at every single airport due to their mistake.

Nothing cheap about them beside cheap customer service. They say you can make changes to your booking anytime without any charges and when you call them within 20 mins to make some minor changes they charge ridiculous amount of money. Their representatives are the most lazy and rude people you expect to be satisfied from. " I only got a minute I gotta go home, so be quick" that's what I got from them. Seriously, these guys make you sick. Please be advise, only book through this website when you are 100% sure you got the best deal and you won't feel the need to contact them for any reason.

The staff was very knowledgeable and courteous. She appeared to be very experienced in knowing just what I needed for my flight. I recommend your company to all my friends and family who need to book flights. I am certainly using them for future vacations and business travel. Thank you.

Originally paid $850 for a Phx to Shv. Got flu A1 and had to reschedule. I was charged $50 and my refund of $600. When I rescheduled I was charged $300 for "booking fees"!!!! My flight was $400 and I was told I had to forfeit the difference in my refund. OUTRAGEOUS!!!! I would appeal to be refunded the $300 plus my difference in the refund $200.

The majority of reviews for this company express fraudulent business practices. DO NOT engage them. Unauthorized changes in flight reservations on their end, "cancellation insurance" that is for them but not for the airline, "cancellation insurance" that is ONLY for natural disaster, you're not told up front that you have to pay extra to have a seat, changes in flight at the last second requiring you to pay more if you still want to go on your trip, etc. Your itinerary doesn't show until after you've paid... and can be wrong.

I booked a trip but for some strange reason the date moved and after confirming it I realize that I had the wrong retirement date. I also had purchased the insurance for my trip and it also stated that you can have a 24 hour cancellation. After noticing the mistake I called to cancel my appointment within three minutes of making the appointment and I was told that there will be a $100 fee to cancel my appointment. I went on to explain to them that I just made this appointment three minutes ago and it states that you can cancel within 24 hours. They follow to tell me that yes you can cancel but there is a $100 fee. And I also purchased the insurance but they told me that the insurance had not kicked in yet so I’ve just been ripped off for my money!!!

Round Ticket to Paris from Tampa Florida. I received excellent customer service. The rep was willing to take the time needed to get my reservations I needed, I.e. day travel and price around 700. Again, he was excellent. I will be using your service again. Thank you.

I have until now had wonderful experiences with your customer service but this situation is different. I am being told that you cannot accept my screen-shot evidence of the mistaken charge you made to my Visa account, but there is no other way to get the information to you without waiting for next month's statement, God forbid. I'm also being told that rather than using the original amount you charged, you now want to put through three different transactions totalling the original amount, which will never fly because my remaining balance was decimated by your mistaken charge. And now I have to sit with this until your billing department opens on Monday. Ick.

It took a long time but he was very efficient and made sure I had the best price. He answered all of my questions and provided great assistance. He was helpful through the process. Thank you for getting me through all the confusion and assisting my needs.

How delightful to get someone the food after playing with the web bookings and I got the cheapest price! We saved nearly $1,000. And then we were quickly transferred to a hotel specialist. Very helpful when booking in foreign countries. And the itinerary was mailed immediately. And when I added on insurance after the initial sale, one call and I was done. I recommend searching for best flight and then let these folks find a better and cheaper flight.

Both agents were very nice and polite. My/our only problem was with accents and understanding what we were saying. We finally got it right but it took awhile. I am hoping that it all works out. A friend of mine recommended your site.

My experience with Enrique was pleasant and very helpful. He was hard to understand with his accent but when I asked him to slow down and repeat what he said he had no problem with it at all. He helped me immensely with getting me exactly the flight I wanted. I have not received my itinerary though. It was suppose to be in my email.

I booked a round trip from Washington DC to Shanghai. Then I made the first calling to ask for a change to my departure flight because I selected the wrong time; After changed my itinerary successfully, I made the second call asking for the change to my seats for the departure flight, because my originally selected seats for the departure flight were not confirmed. After the second call, all my seats were confirmed. The experience was pretty positive.

We were looking for airline tickets to fly into one city in Europe and fly home from another. We found great prices and flight options on CheapOair. We ended up having problems with scheduling and needed to make some changes to our flight plans. Luckily we discovered the problems within 24 hours of when we purchased the tickets... but throughout the process the agents with CheapOAir were professional and very helpful in resolving our conflicts and helping us get the flights that would work for us. I would highly them to anyone looking for airline tickets.

Suzy was excellent. She was with me on the line till I purchase the ticket, she is the asset of the company CheapOair, very helpful and accommodating. I will recommend CheapOair to my friends and family here and abroad.

My wife tried to book from CheapOair. She put her name from her passport as passenger (maiden name), and on billing part put her credit card name (married name). When she confirmed, she noticed that her name was wrong on the ticket (her married name.) It said that just call the 1888... number to correct it. When we call that number, first of all the person we spoke to was rude, no compassion, even I told him the reason of flying is bereavement. He keeps on blaming us that it's our mistakes and will charge us for correcting it.

I received a call back 2 days after posting this, thank you Consumer Affairs. The company did remove the middle name and only charged me $25 instead of the $200. They requested at the end of the call for me to remove this posting, I will give them 3 stars for resolving and wont post on social media, but i still think people need to be aware that such a simple mistake can cause a great headache.

Both phone representatives were excellent. My major error on the ticket information was quickly corrected. All questions I asked were completely and fully explained. The feature that my wife & I really appreciated was the low cost for assign seating.

They have no consideration for anything. I had to print an itinerary for my job to ask for vacation, which I need before they give me permission. They flat out ask you for REQUIRED fields which includes your credit card number and all. I just wanted the itinerary to get permission first, but after I realized that the money got withdrawn right away I called immediately to cancel it. And to my surprise I'm hit with a 50 dollar fee for the cancellation right after I canceled it and now I have to wait 3 to 5 business days for my money. Ridiculous. DO NOT USE unless you're certain of your flight.

The young man who helped me was very patient and helpful. That was very important to me. I had contacted other airlines and the people were not as willing to explore choices for me... He is a good agent. I hope this recommendation will be helpful for him. He deserves it. I tried three other sites and didn't get half the courtesy and help he gave me... Patience is a virtue and he has it.

Well, the service is very good. Whoever the the agents spoke with, he is the best. For the last 3 yrs twice a week I got reservation on your company and everything is awesome! You guys big help and professional dealing with customer. More power. Thanks!

Guys are the worst and most ** company ever. I tried to call you and none of the numbers are real. I even called one of the numbers. It was a private number. I tried to email you. No reply from you. It's been 2 weeks. I wanted to change my flight but how can I when I can't contact you. I'm very angry and upset. I had to book a new flight with cubu air. I will not use this stupid company ever again and I will blog how ** it is on my YouTube channel.

I had concerns about being able to upgrade my seat once I accepted the proposal. The customer service rep. was able to look and insure my request would be made and he actually found me an alternative flight with the same routing that saved me over $100.00. This was the third flight I have booked with CheapOair in the last 6 months and find it easier than booking with the airline.

The man who helped me was patient, affable and courteous. At times a little pushy to raise my final fare with changing times. But otherwise, excellent! I will use this airline service in the future, I am very content with this service.

I wanted to schedule a flight to New York for 3 days. I had difficulty as it was on a holiday weekend, so I used this company, first time. I was willing to fly into Kennedy or LaGuardia, but while trying to find a good price at the times I wanted to depart and return, I missed the fact that it was arriving at an out of state airport. I called to change the flight, hoping I could. They were happy to, and during of the course of our conversation which lasted almost an 1 1/2 hrs. (a lot of it on hold), the price for the only flight he could find for me went up twice and I was arriving later the first day than I wanted, practically losing a day in New York for more money. I said it was way too much, but he pushed and said I could cancel in 24 hrs, neglecting to tell me there was a $50 charge. (If I knew this, I wouldn't have agreed).

I made a booking from Beijing to Sydney ref no **.The booking was confirmed and paid for. Then your company "not me" said the booking had been cancelled, so I booked through another company... The money for the ticket that I bought from you was still deducted from my bank account. Despite numerous calls and promises that the money would be refunded I have not had my money returned... YOU cannot take money and not supply the goods... Not only do you not return my money you don't return phone promised phone calls and promised emails of the conversations. If you are awaiting funds from the airline that is your problem, you dealt with them and I dealt with you but I paid for the goods you didn't supply. All I have received from you are excuses and lies. GIVE ME MY MONEY BACK. PLEASE.

I made a reservation with CheapOair. When I was making the reservation the words Free Cancellation popped up on the page. When I received email confirmation, I noticed I had made a mistake. It is not possible to change the reservation online so I called to make it. When I got that confirmation, they had charge me $50 for making the change and $9 for a baggage protection. They said that was their policy when changes are made but that information is almost impossible to find on the website. So I cancelled the whole transaction and then they charged me $15 for the cancellation. Needless to say I will not use CheapoAir again.

It was my first time booking a flight and when I got to a place that I did not understand, I called the 800 number and the person was very helpful and finished the booking for me. It was a relief to get everything right. We are very excited to be going on this trip.

You have some very incompetent people working in your company. My call was forwarded to the supervisor who was not available. I doubt if I will ever buy from your company. I must have called at least 20 times, when I was finally told that you were having internet problems. Hence I could not download my itinerary.

I was having trouble making up my mind about flights. The person on the phone was very patient, went through my alternatives several times. He was extremely patient and helpful. I hope this gets back to him as I was on edge and nervous and he put me at ease.

San was awesome with his explanations and help in booking these flights. So glad I called I called before booking online. San was so helpful and advised on reasons for reserving seats and purchasing travel insurance. Would not have reserved seats or taken insurance if it was not for his advice.

Good, fast, professional service. Thank you. I dealt w/ 2 agents to first book then change date of departure. Both agents were excellent. I have used CheapOair numerous time and will continue to do so.

When I booked through CheapOAir on Spirit Airlines, all went smoothly except for seat selection. I did not want to wait until flight time as I could not maneuver Spirit’s website for seat selection. I called CheapOAir, asked for help. They purchased my seating for me satisfactorily. The agent was very nice and understood my problem. Thank you CheapOAir!

I tried to book a flight from Medford, Oregon to Dallas, Texas yesterday for 2 days with a totally flexible schedule, and was told the agent (who I could barely understand) the BEST PRICE for ANY flight booked on CheapOair was $582. I knew this was not right so I hung up on the agent and within 5 minutes found, and booked a flight for $519 on the CheapOair website. Made me feel like the agent was deliberately trying to overcharge me. BEWARE when booking!

Agent was most helpful and courteous. I will recommend the service to s friend. I believe her name was Lorraine. She answered all my questions helped me with seats assignments and helped to verify flight time which was listed incorrect online.

We put the dates that we wanted in the website like you do for any travel site or airline and the rates came up. We picked the lowest one. When we checked our confirmation the flights were for a different date that is no good for us. This is very deceptive. Now going through the motions with Cheap and Spirit Airlines to get things changed. Of course they will change it for three times what we paid for the tickets. Looking back at the site, there is a small green bar saying to pick these alternate dates for savings. I wonder how many people they have snookered with this ploy?

Always helpful with any questions and booking. The agents are always kind and patient. If you book flights or motels more than once they give additional discount. I booked several flights and motels with them already and going to continue to use that company.

It appears that CheapOair hides their agency fees and bills your account without disclosing. Each item- transaction costs $35.00. It is difficult to spot them as they (agency fees) are not listed alone, they are tucked in under the heading "Taxes and Agency Fees". Not too legit at all.

I have called customer service, I ask her a lot questions and she was very patient, she help me a lot. That agent was really good and service was great. Thank you! I’ll book the airplane ticket again from here!

I booked a ticket in a hurry as it was a very low fare and I did not check the details on the site regarding the cancellation fees. I was under the impression that all US travel agencies have a free 24 hour period. Anyways when I went to cancel within 24 hours, I did a quick Google search and quickly realize the fees so knowing the fees, I had mentally agreed to pay them so I called to cancel.

Booked flights to Hawaii for June 2018. The agent I had (living in India) was extremely helpful in repeating what I didn't understand (or hear). He spoke slowly and didn't seem to mind me asking him to repeat some information. He had an accent, but was not difficult to understand.

I purchased a round trip ticket from Manila to Hongkong last November using my credit card. I know I made the right decision of choosing CheapOair because of good reviews. I was complacent enough that everything is good. The day of my travel came and upon reaching the check in counter, the personnel told me that the booking was reversed and CheapOair reverted back the amount 10 days after my booking. I said it was impossible because my credit card provider usually sends an SMS when there is an activity on my credit card. I ended up paying the whole amount again.

I was booking a flight for my staff to travel to Canada, through booking I put my staff name. When I click finish, the website to book it to my name, I called them to change name or cancel the ticket, they telling me, "You have two option or cancel the ticket and pay 50.00 or we will change name and we will charge you 50.00," finally I cancel the ticket with flight free of charge but they told me the money will be return to me after 7 to 14 days. Also this company is not in Canada, as they told me they are in Eastern Europe (UKRAINE). Hopefully I get my money back. I am going to call my bank and to see I can stop the payment to go through.

I booked flights to and throughout Colombia. One month prior to flying was told my flight back to the States would be cancelled due to mechanical problems and had to leave later on two flights and stay overnight in one city at my expense. I was told that if I didn't accept their new flights, they would cancel all our reservations. So it was blackmail, as the flights were then booked. PS: The flight was not cancelled. In every way, my contact with CheapOair was poor, right from the beginning. No wonder they call themselves CheapOair... They give cheaposervice.

The representative whom assisted me was absolutely wonderful. He helped me figure out the error I made during my online booking and resolved the issue quickly, professionally, and with the best customer service I've gotten over the phone in a very long time! Thank you, sir, for everything!

I called well within 24 hours to cancel my 1 booking number/reservation. I spoke with a booking agent at the 800 number. I gave him 100% of my information. I told him to cancel my booking number and flights. When I called back 4 hours later, I was told I was NOT cancelled... and that it was now 24 hours and 15 minutes and I would be charged $100.00. What a RIPOFF. HOW UNFAIR... I hope you review this and let me know IF you do anything. I am a VERY SENIOR CITIZEN... Please reply.

Booked with agent... 1st class service. All book ok but later I call for additional services: Confirm of Seats and Meals, Wheelchair for mother... Best wishes... Nice and I am your regular customer. Sure I will book again in July/Aug. Well done!!

We bought tickets through this company. We could not check in at the airport. No one was at the desk. We waited with others who were waiting longer than we were. This was at Frontier Airlines. So we missed our flight because we could not get our boarding pass... And they will not refund us!!!

I also booked a seat online seat and was charged $Aud 39 which is more expensive than Qantas. I waited for seat confirmation and telephoned twice and was told that it was being processed and will hear in 30 minutes on both occasions. I telephoned the next day and was then told that my credit card had been rejected. I called Qantas and they informed me that the seat had been booked (go figure?)

My husband and I booked a flight to Crete in May, 2017. The booking came in several pages and my name was not on the front page so I did not notice that there had been a typing error in the spelling of my name until September. My husband's name is David ** and my name is Gillian **, but the spelling on the booking form was **. It became a huge issue, I was asked to forward my birth and marriage certificate to the waivers department. The waiver was refused. It cost me $1700 for a new ticket. I was offered reimbursement for the first ticket with a $250 reduction. The reimbursement only came through at the end of December.

When you are browsing for flights and hoping to secure a good rate, it is humanly possible that you can get confuse. I completed all the required fields for my flight to Manila and printed the itinerary. As soon as I reviewed my details, I was petrified. I had 17 and a half hours in Hong Kong before the next connection. I then immediately called Cheapoair for assistance. The agent retrieved my details, 2 flights were available, one at 6pm and one at 10pm. I was asked for $600 to change my flight. I was shocked. No compassion nor leeway to take to consideration of working again in the future.

Very good services and the attention of the customers service teller is good and clear. Also the time they took to attend me is ok. Not so much talking. All in good explains plus the E-ticket number was sended to me right away.

I booked my flight with this company. Got protection plan because I knew that military flights coming back in country can be early or late. I got back in on Thursday night. My flight wasn't until Sat. I was told I would have to purchase another flight or pay $240 to change. Then file a claim. As a active duty service member I'm having to sleep in airport for two nights. When I looked up flights flying out they weren't 200 dollars. This is crazy. What's the purpose of protection plan. I talked to the lady at the protection plan place. She gave me a claim number and told me to give it to them. That should help but the guy act like he didn't know what that was. If they treat military like this I can only imagine and I'm a rewards member.

My wife and I planned a trip to go from Reno NV to Toronto Ont Canada for a wedding. I have never used a travel agency before and won't again after this experience. Booked our flights 4 months in advance. Paid for Extra legroom seating for both of us. Paid for flight insurance. When we got to the airport we were told that we do not have the seats we paid for. I showed the agent the receipt showing the seats that I had got from CheapOair. Agent said sorry that's not what they have. So we both ended up in different seats in different sections of the plane. So much for travelling together, When I got to Toronto I called CheapOair and was after a 20 minute wait got to a agent. I told them what had happened. Then the agent hung up. I called back and got another agent and as I was telling them the issue they hung up again so I called a 3rd time, I immediately asked for a supervisor. They said no supervisors available.

Very nice telephone help, correcting a wrong flight that I mistakenly select to come back. Alicia has reviewed all flights calmly and we have taken immediate actions to correct the flight in a timely manner. Thank you very much for your help. Hope I will have a nice trip soon - and in the correct date!!!

Thank you for your help in making our dreams come true!! We feel relieved to have such a wonderful man help us. This will be our first trip to Hawaii and at our age you made us feel safe. Thank you very much. God Bless you and your family and friends.

Always have had fantastic service and prices from CheapOair. Have used before and will use again. Contacted customer service and was very pleased with (especially the way most businesses are today) the quality service. Keep up the good work and look forward to using again. Thanks.

A team leader from the CheapOair customer service team called me to understand my complaint. He was very attentive and said they would make their cancellation policy more clear on their website. They are processing a refund of the cancellation fee and I am satisfied with the resolution.

This is a follow up review. Since my last review where I accused CheapOair for recommending a travel protection plan that provides fraudulent and misleading information, I would like to state that my claim has since been more than sufficiently rectified. It is unfortunate that it took writing a less than favorable review to get my issue resolved, however, I am thankful that CheapOair did take responsibility by refunding my ticket price for a cancelled trip due to an unforeseen event as was promised by the travel protection plan that I had purchased. This action restored my trust in CheapOair to conduct future business in confidence.

Purchased a flight from Los Angeles to London. A call from the airline informed me that the middle name on my booking didn't correspond to my passport information. Contacted CheapOair. They said the middle name submitted (Male) was my error (not theirs). I insisted I did not type in my gender as a middle name. They charged me an additional $79.70 to change it to my actual name (St John) or I could cancel my booking for $250! Total rip-off!

The company has refunded me the fair amount. I feel my concern has been addressed. Thank you.

Five booked flights from SFO to ITO Feb.18 - Feb.25. You have asked us repeatedly to give you an evaluation of the booking process of our flights. We had extreme difficulties with CheapOair in making a small middle name change on our daughter’s ticket. For a simple addition of the extra middle name of ** to our daughter's ticket (within the 24hr change possibility), we were told that it would have to be re-issued and would cost from $129. to $50. to $79. (with different agents in India). Calling Hawaii Airlines did not have better results, we were referred back to the Booking Agent. We were also told that they would have to cancel all reservations and issue new ones at higher cost. We liked the departure and arrival times since we were concerned for our grandchildren's sake and therefore persisted to keep the reservations. We just wish the procedure of booking these flights would have been less emotionally taxing and more consumer friendly.

Last night we were trying to book eight airline tickets online, somehow it did not go through. Mike from CheapOair called me instantly to find out why it did not work out. Immediately he started to help us after he learned the problems. And we are extremely happy to get great results from him. He was kind, friendly and patiently helping us even though we did some changes during the process. Thank you, Mike. And I would like to also wanted to thank another representative whom I regretted to get his name for helping me to cancel the seating assignment. For I accidentally assigned the seats myself without reading the terms and conditions. I can’t say thank you enough for all your help. CheapOair, you have great team.

I honestly don’t have any complaints about CheapOair. The representatives were helpful every time I called. My issues were resolved. I would book again with them. I’ve booked with other third party sites and had a difficult time. I hope that CheapOair continues to have wonderful service to its customers. My flight was canceled and I called CheapOair. They resolved the issue and booked a new flight for me. Thank you.

Thank you

I purchased 5 tickets going to Europe. The first one was bus service and other two plane service. At first the travel time was supposed to be around 11 hours going to and 14 coming back. It looked great considering we will be traveling with 3 young children so my husband & I booked it. Two days later, there was first change made to our ongoing bus service. It'll take us extra three hours so 14 in total but it wasn't too bad going to. I agreed to the change. Another change came 14 days after the purchase and this time it was for the return bus connection. We have to wait 7 hours for it totaling it for 20+ hours travel with 3 small kids!

They changed my departure dates. I wasn't able to catch it sooner. Requested for a copy of my telephone booking conversation but they always play delaying tactics. One day they will say wait for the email with 24-48hrs, and once that passed, they would then promise to call me back, but always with no result. If there's no error on their side, why can't they have me listen to my tele-con booking?? This booking #** cost me an additional $4166.12. My children were sick, the 15 hour layover time was torture. I agreed to pay less than 4,000 for a flight back on Jan. 4 with less than 3 hour connecting flight. They screwed me up and we had to chew the bait because the date I wanted had only 2 seats left.

I am writing this email to say that I had a great experience with CheapOair. The person that was helping me was excellent at her job and very patient and helpful for me. She answered all my questions. Keep up the good work.

Excellent help and assistance! Arranged alternate route that was better for our needs, saved time and money. Would recommend this site for better rates and options. Calm, checked others options and found one that would fit our time table and concerns.

Very disappointed with CheapOair website. I purchased my ticket and paid $58 for my seat, I chose the seat that I wanted (aisle) and completed the transaction. After 24 hrs they sent me an email stating that my seat is confirmed and it's not even the seat that I pick. Call them up to change it and still not getting the seat that I wanted. I'm very disappointed! Never again! I will never going to use CheapOair for any of my travel.

I had some trepidation when Kayak sent me to CheapOair, but the flights were as listed (no bait & switch) and when I made a mistake in my booking, while it took some time to get an agent, she was more than helpful and resolved my problem with a reservation that was better than the first one I had made. Overall a pleasant surprise and a good experience.

I had a great customer experience with them. Every item and question was addressed for me. They paid attention to every detail even down to the smallest one. Every need was taken care of and everyone was very attentive. The wait time was minimal too.

Helpful and booked a flight! However, accents made it difficult to understand, had to rebook, again difficult to understand, received some fees I did not realize I would incur, but generally, glad to speak with a person and be helped so quickly and politely!!! =)

Hi When I put in my address and country I expected the cost to change to local (AUD) dollars. Nowhere on the checkout pages was there any indication that the costs were in US dollars (or AUD for that matter). Had I known that I may not had booked as there was no financial reason to use CheapOair over the Malindo site direct. In the end it proved much more difficult as I had cost queries etc and calls from my bank as the amount was debited in multiple amounts and in US dollars triggering the banks software (The cost of $ Conversion thru me for a while and I thought I was being scammed). Will I use CheapOair again? Probably but I will be a lot more careful in the future and compare prices a lot more closely. Am I happy with my CheapOair experience? On a scale of 1 to 10 where 10 is great I would have to rate you a 4 (Sorry but that's just the way it is).

These guys are running a scam, they offer better prices if you call them but charge you under your nose extra charges. When you demand to cancel the ticket as they cheated you they charge you another $250 for any ticket you want to cancel. Never in my life did I encounter such a dirty trick.

I recently used CheapOair to arrange a couple of plane trips; they were recommended by my daughter who travels extensively. They were a great agency (but with an unfortunate name). There was nothing “cheap” about their service, except my price!

I purchased a ticket on October 23 from my mobile device. Their website does not work well on mobile devices. I had the wrong flight. I called the next day. I had a conversation with a man that I needed the later flight. He put me on hold, to 20 minutes later I was told it was handled. Day before the flight I check in on the internet, flight was not changed. I called customer service. Told them about my situation. They would not help. I did not use the ticket. I called CheapOair. Asked to speak with a supervisor. They said they needed a little time to figure it out, haha. 6 weeks later I had learn nothing. I call them.

I hardly write reviews so you can imagine how pissed off I am that lead me to do this. I booked a flight for my 70-year old mother in April of 2017 for a Swiss flight from YYZ-ZRH-NBO. A few weeks prior to the flight Cheapo contacts me with a change, to add an additional stop-over in MTL. The flight which had one stop was now scheduled for 2 stops. I asked for an explanation but was told those were instructions from Swiss, not satisfied with their explanation I called Swiss only to be told that was not the case and the direct flight is still available. Cheapo had taken the liberty of making their own changes!

I feel that many others probably have the same experience as the one I just had. Hopefully they could make some changes to their policy that would motivate them to help the customers.

Have nothing but good things to say about the booking agent. She really helped me to complete my (hopefully) good trip. Still too early to know outcome. Will keep you posted once I pick my seats and get confirmation on my travel... Thank you for now!!!

Rebooking someone from CheapOair adviser. They fixed it. They fixed the total amount and they are adding the airport assistance for my father because he is old but he can walk. They are changed the final trip from Cebu, Philipines to Charlotte, NC.

I have cancelled on Dec 31st of 2017 this round trip flight I have purchased with CheapOair due to physical issues. I have scheduled this trip beginning on Jan 8th of 2018. Today is the 8th and I have called the airline company to make sure my ticket was really cancelled but they have not been notified. The airline can't cancel the ticket because the notification has to come from CheapOair directly.

I was charged $50 for cancelling a flight within 7 hours of booking it, despite free 24 hr cancellation promo (DOT regulations). Used them for all my travel arrangements in the past 'cause they were pretty good...

This is a horrible travel agency. For $478 ticket, they charged me USD 100+119 and USD 100+119 in penalties and fees for changing the flight. The actual difference in ticket cost was only $34. When I asked for the detailed invoice they asked me to ask find at other place. Also, I clearly told them that I do not want to be their customer and want to clear break-off. Apparently, it's not possible. The manager said that I need to directly talk to airlines company to be able to break a contract with them. They will not provide terms & conditions, which says customers have no right of cancelling transactions with. Then invoices doesn't actually show what they are actually charging for. HotAir charges less than $40 in change of flight whereas, this agency is charge $219 in penalties and fees. The CustomerCare people were highly non-cooperative, shady, and non-transparent.

I will never use CheapOair again. Even their name predicts problems: Their systems do not interface properly with the airlines. They make gross mistakes. They leave you hanging on the phone, for literally hours, with no contact with an agent. However, their agents are well trained and emphatic, which makes a terrible experience a bit better. The details follow, but they only substantiate these facts.

I booked flight BA through CheapOair. But even when BA offering two check in bags for my type of class and destination CheapOair is giving only one check in bag in allowance. This was not mentioned while booking. Whenever we asked CheapOair they asked to contact British Airways but British Airways completely saying it's CheapOair issue. They are saving money and heating customers. I am very much disappointed with CheapOair service.

So far a very pleasant experience... I called to confirm my checked carry on went through, also to get steady assignments. They needed to call me back. I surprised they called so quickly and was able to take care of all of my needs.... I will not hesitate to use CheapOair in the future. Thank you.

Just less than an hour ago, I booked a flight from Japan to China for $X dollars and as soon as I realized the flight originated from another airport one hour away and required one stop, I quickly tried to cancel as the website says free cancellation. I had to call their toll free number which was really designed to put canceling customers in a press '9' to continue voicemail hell! Finally had to press another new sales number to get connected to an agent who then tells me there will be a $50 charge for cancellation! Um, not going to argue with this shady company. Stay away. I am calling my Visa to dispute these charges. Bad company. Stay clear.

I had a credit from a previous flight I cancelled. After going online and finding a travel itinerary where I could use my credit I phoned CheapOair. The Rep explained that I could not use my credit for the flight itinerary I chose. He listened to my requirements and found the perfect itinerary to fit my needs.

I used CheapOair a number of times. Previous times were good but the last one time was a very disgusting experience so I'm sharing so others can beware of their scams. I made a hotel booking for a room with 2 queen size beds for 3 nights, for 2 adults + 1 baby. On the website the price was $120/night. At checkout, it showed: $120x3 + $60 tax + $60 Extra Guest = $480.

My elderly father’s international ticket has changed less than week before travel date. When I asked to have better timing between flights, they said you can have refund on ticket at last minute, if he don’t like the timings. Put me on hold for 90 minutes and finally I have to hung up, since no one came online. He has to wait 18 hours between 2 flights instead of 2 hours. I wouldn’t book my tickets through CheapOair ever. Worst customer service ever.

After my blog company contacted to me and everything is now resolved. Thanks to Consumer Affairs, thanks to CheapOAir.

Stacia, the customer representative was very helpful. She was able to look for flight schedule that fits to our itinerary. She was able to meet what we need. She was very patient with me and with no attitude. I would recommend this company to relatives and friends.

I wish I had read these reviews first. I booked a ticket for an overnight trip for a college visit. When I received my email confirmation I saw that the dates were incorrect by one day. I did not book these dates. I called within 10 minutes to correct. Waited 27 minutes on the phone, however before hanging up, I found an online chat. My ticket to rebook will be double the original. Their website indicated 24 hour cancellations. In the end, I had to pay to cancel the trip. I will dispute it with my credit card. While I was on the online chat someone answered the phone finally, she quoted me even more to reschedule or change???

My family has been using CheapOair for the last 2 years and it has been fine until my most recent trip. The company voided my ticket the day after it was bought but didn't notify us with any email or phone call. I only found out that my ticket was voided when I tried to check-in online to my flight the night before and was told that there was an issue. When calling CheapOair, every call agent had different stories to what happened and some even tried insisting that my ticket was valid even though I had confirmed with WestJet that my ticket was gone. They made up this story that I had called to cancel my ticket, which I never did!!! (I had absolutely no reason to cancel my ticket). Then they resorted to saying that it was my mother who called to cancel the tickets, not me - they were essentially making lies up on the spot.

I booked Virgin Atlantic Business class tickets with them (for the second time) for my 75 yr old mother and 7 yr old daughter and was told that they would get the car service and that once they booked the tickets, Virgin Atlantic would call me in 24 hours. Never happened. Also while booking she (Stacey) tells me that if they fly the next day they can save a $1000 on the tickets. So I agree. When they charges my cc she charges the normal price. When I question her she claims that it is for another airline. I felt totally hoodwinked. I call CheapOair to follow up on the car service and the agents tells me I need to call the airline directly. Call the airline and these tickets don't get car service. So the agent complete lied about it. Also the airline told me that they don't charge for seat assignment but CheapOair charged me a fee for it. NEVER BOOK WITH THEM. THEY LIE AND DON'T BACK UP WHAT THEY ARE TELLING YOU ON THE PHONE.

Stay away from this company!! There is a reason they're called CheapOair. So, I scheduled a flight to go home during holiday leave. Knowing that my flights may have to change at a moment's notice due to my job, I paid the travel insurance so that I could change my flight without issue. So, when I did indeed have to change my flight, I called to reschedule and they explain to me there's a $50 reschedule fee. So, apparently insurance is just a scam?? Not only that, when I rescheduled my flight, the guy I dealt with cancelled the wrong flight! Thankfully I double checked beforehand.

My Husband and I booked with CheapOair on Oct 17. They said per email to my husband (**) on Oct 17 they would credit the service fee of $29.90 back to my Credit Card. On 10/18 a credit appeared for only $14.95. They said that the other half $14.95 would be coming. I have not received this. Last night 1/3 My husband and I spent 3 hours on the phone getting no help. The last person said she was a Supervisor Dienne but she said I might hear from them in 7 to 14 days. How long does this really take?? I have the email stating they would refund the amount of $29.90 and that should be proof enough as it came from CheapOair Customer Service.

CheapOair has no consideration, we booked a flight from San Francisco to JFK New York Airport, when we noticed there is an error in the name of one of the passenger, I immediately called the customer service with less than 2 hours just to correct the name of the passenger. When they corrected it they told me I have to pay additional $200 plus from my previous booking, according to them, it was a new person. I understand there is a system and policy, but I also knew that there is some adjustment that management can do to correct the name of the passenger, I am not changing the passenger, or the date or the route, we just forgot one name in his first name, he's the same person. Can they not give some consideration, the reason why we chose this flight is because of the price, and it's a lot to us.