CheapOair Reviews

Worst customer service of all time. Incompetent non qualified personnel who really does not care about their business. The guy on the phone kept cutting me off while I was explaining the situation and could not understand the simplest questions I was asking. Rude. Useless. Straight up awful. I called back and I believe I spoke to the same person or someone who sound exactly the same and the guy was extremely unprofessional and not helping at all once again. So disappointed.

The Booking process was easy to do doing with the helpline. Ms. Jane was very helpful. Thanks! Always, we bought the tickets calling the Travel Agency. In this opportunity I did by Internet, thinking to get a good deals. Spirit's prices was very good, but we were surprised when Emily called us after my Booking confirmation, telling about the extra payments for the seats! Later on, she gave me the seats' numbers. As an positive suggestion, please detailed the total Booking to be paid, specifying the respective seats. By the way Ms. Emily communication was polite.

The only website that doesn't warn you about the fact that they have changed you itinerary while booking. They change the flight time and date without warning or blocking the process for you to accept the changes. They make you proceed for payments and once you get you confirmation... you get the changes. They charge you a 75$ penalty per ticket to cancel after a 5 min lap time or 100$ to rebook you on the same flight you had first selected. Nice scam! If you want to use their price match... good luck because they put rules to make you match the modified itinerary. They send you NOT your original/corrected itinerary. So the modified itinerary would need to have a price drop to get a credit... but it would be still be a wrong itinerary. Tricky!

My wife and I hardly ever fly, (maybe ten years ago) because most of the time we drive. We decide to fly and went on CheapOair to book flights. We decided February 18 to the 20. We both did it together and double checked the flights. A couple weeks later we decided to rent a car and the price tripled on rent a car because it was for thirty days and we double checked flight and instead of coming back in February it had us coming back in March 20, obvious human error.

Excellent experience from start to end. Followed prices through 2-3 months. CheapO was always in the Best 3. Very good and easy booking site. 5 minutes after booking, was called on the phone and asked if all was ok and if I had any questions.

I was having trouble booking a simple trip to Florida for a weekend to sell a house. The flights that were shown were full, and it was quite important that I got down there. By working on the phone with a CheapOair agent, I was able to not only book a flight for both legs of the trip, but the agent was able to do it in a way that saved me both money and time. A win-win! Thank you for your help.

Called Flight change Team. Gentleman found better flight schedule. Shorter layover than 16.40 hours imposed by AA. 3.35 hours layover in LAX to ATL. EXCELLENT final change to 3.35 layover e-mailed to me in less than 24 hours! GREAT JOB!

I bought 3 round trip tickets from CheapOair. 3 days later when I try to change the return date for the flight they told me to pay 1200 dollars which 200 dollar ticket change fee per-person from the airline; and they told the price difference for the ticket from different day was other 200 dollar per-person. So I call the airline myself and they told me I have to pay 600 dollar which 200 dollar per-person for change the tickets and that was it. There are no price difference for the tickets.

Flight cancelled. Told I'd get a full refund. 2 weeks later no refund. Called, they hadn't even processed it. Learned refunds given in increments. Received a $2 refund today, total due $448. Unacceptable.

The agent was super! Knowledgeable, professional and supportive. Thanks for making the process easy. My original flight was cancelled due to a severe bout with the flu. The agent found me a suitable rebook, as well as provided me with the source to file a claim of the cost of my previous flight.

Couple of years back, I was in a rush to go to India with my family - When browsing over the Internet, I found one very economical cheap deal popped over my search engine. Then I rushed and booked the ticket. Then that has started my unimaginable experience. Once I book through their site, They would confirm after a long time. They have booked my return flight over CANADA (which I have not checked during booking), which I do not know that we should have transit visa to change flight in Canada.

This review is resolved.

Sometimes they have a good choices but (Tip) don't choose the seat on CheapOair page. After you receive the airline's confirmation go directly to the airline and choose your seat for free. CheapOair charge you for pick up your seat. Haha.

I want others to be aware that CheapOair is not a good place to purchase airline tickets. Since booking our flight in September 2017, we have received emails and requests to call them for (5) different changes to our flights. The latest one is now arriving hours later than our original flight. We called to complain, and ask what was going on with so many flight changes. The CheapOair Rep. said "Sorry, is there anything else?" Wow! Terrible customer service, and I do not feel as though I am getting the service I originally purchased. What a racket, once they get your money, they are done with you. Furthermore, the forums that I have read said it is highly unlikely that CheapOair will issue any sort of a refund. As for me lesson learned. I will never book with CheapOair again - just a warning for others to shop around! Take Care.

The agent was very efficient and made excellent suggestions as to the requirements for international travel. Suggested optional items which we might like to purchase to make our trip easier. We did take advantage of the prepaid baggage. Very Well Done.

My friend and I both booked flights through CheapOair and they rescheduled our plane for earlier in the day and did not call or email us about the changes. Thank god they rebooked our flight for next day on them but didn't cover our hotel room that we had paid for and couldn't use.

It was frustrating to not be able to enter my date of birth in the prescribed boxes after trying several times and then had to call for assistance. Fortunately a helpful agent assisted me but then the price had increased.

Although customer service was very very helpful, I was displeased about the fee to change the itinerary info, due to the fact that when reviewing my ticket I had the dates I wanted but after confirming, it had a different month. Technological fault probably; either way they were helpful with the change.

I had book with CheapOair and the flight was not confirmed by CheapOair and we were given $310 total in refund. The refund is still not in our account. To make it worst we were offered pork in place of MUSLIM FOOD. This is not acceptable. Very upset with the way this was handled. Safe yourself. NO MORE CHEAPOAIR.

I do not post experiences, good or bad, publicly. It takes more effort than its typical worth. This, however, was one of my worst experiences with any company, ever. I was not informed of my flight cancellation until I called to ask, due to weather. I knew flights were being cancelled from O'Hare prior to calling, and asked them to confirm. I sat on hold for a half hour to be told what I already knew, and was told my trip would be cancelled. I asked to clarify - was my flight canceled, or my trip? They told me both. Will this cancel my return flight? No, I'll still be paying for that. I told them I didn't want to cancel, I wanted an alternative flight.

Can't say enough about United and American airlines. Everyone on every level was great. American Airlines was a little late, about 15 minutes but caught up in the air. We had no problem getting to our next flight. On any airlines we feel the seats and the foot room is very small. We are normal sized people.

Don't believe on the free cancellation hoax. Only Expedia cancels for free. Made a booking 4 hours ago, booking number **. Called CheapOair to cancel, the first agent passes on the call to another agent. Another agent comes on the call and asks a list of security questions which were promptly answered, and then the agent asks the reason for cancellation to which my honest answer was the trip was clashing with my other trips. The agent then says, "Sir you will receive $836.64 back on your credit" but CheapOair has a service fee of $75 for this cancellation, I was shocked and tell the agent I am calling within the 24 hour window.

It has been a very friendly and great experience with a little longer time than expected with a few unsure answers but with a experience personal knowing my needs helped me out with a more suggestions that helped me complete my tickets purchase through CheapOair.

I had several awful encounters with this company when booking my honeymoon. After booking and confirming all of our flights through CheapOair, the airline made a major change in one of our flights. It took far too long to get an agent on the phone to fix it. They finally agreed to book one of my 4 flights on a different airline. I checked my itinerary a few weeks before leaving and despite being assured I was all set, CheapOair had never actually confirmed my booking with the separate airline. It took hours upon hours of being on hold and talking to several agents to get it fixed. I was only offered pennies as compensation for their mistake. Assuming the original flights I had booked were all set, off on our vacation we went. It turns out CheapOair had never actually confirmed ANY of our flights. At no point were we able to check in to any flight online and were forced to wait in long lines at every single airport due to their mistake.

Nothing cheap about them beside cheap customer service. They say you can make changes to your booking anytime without any charges and when you call them within 20 mins to make some minor changes they charge ridiculous amount of money. Their representatives are the most lazy and rude people you expect to be satisfied from. " I only got a minute I gotta go home, so be quick" that's what I got from them. Seriously, these guys make you sick. Please be advise, only book through this website when you are 100% sure you got the best deal and you won't feel the need to contact them for any reason.

The staff was very knowledgeable and courteous. She appeared to be very experienced in knowing just what I needed for my flight. I recommend your company to all my friends and family who need to book flights. I am certainly using them for future vacations and business travel. Thank you.

Originally paid $850 for a Phx to Shv. Got flu A1 and had to reschedule. I was charged $50 and my refund of $600. When I rescheduled I was charged $300 for "booking fees"!!!! My flight was $400 and I was told I had to forfeit the difference in my refund. OUTRAGEOUS!!!! I would appeal to be refunded the $300 plus my difference in the refund $200.

The majority of reviews for this company express fraudulent business practices. DO NOT engage them. Unauthorized changes in flight reservations on their end, "cancellation insurance" that is for them but not for the airline, "cancellation insurance" that is ONLY for natural disaster, you're not told up front that you have to pay extra to have a seat, changes in flight at the last second requiring you to pay more if you still want to go on your trip, etc. Your itinerary doesn't show until after you've paid... and can be wrong.

I booked a trip but for some strange reason the date moved and after confirming it I realize that I had the wrong retirement date. I also had purchased the insurance for my trip and it also stated that you can have a 24 hour cancellation. After noticing the mistake I called to cancel my appointment within three minutes of making the appointment and I was told that there will be a $100 fee to cancel my appointment. I went on to explain to them that I just made this appointment three minutes ago and it states that you can cancel within 24 hours. They follow to tell me that yes you can cancel but there is a $100 fee. And I also purchased the insurance but they told me that the insurance had not kicked in yet so I’ve just been ripped off for my money!!!

Round Ticket to Paris from Tampa Florida. I received excellent customer service. The rep was willing to take the time needed to get my reservations I needed, I.e. day travel and price around 700. Again, he was excellent. I will be using your service again. Thank you.

I have until now had wonderful experiences with your customer service but this situation is different. I am being told that you cannot accept my screen-shot evidence of the mistaken charge you made to my Visa account, but there is no other way to get the information to you without waiting for next month's statement, God forbid. I'm also being told that rather than using the original amount you charged, you now want to put through three different transactions totalling the original amount, which will never fly because my remaining balance was decimated by your mistaken charge. And now I have to sit with this until your billing department opens on Monday. Ick.

It took a long time but he was very efficient and made sure I had the best price. He answered all of my questions and provided great assistance. He was helpful through the process. Thank you for getting me through all the confusion and assisting my needs.

How delightful to get someone the food after playing with the web bookings and I got the cheapest price! We saved nearly $1,000. And then we were quickly transferred to a hotel specialist. Very helpful when booking in foreign countries. And the itinerary was mailed immediately. And when I added on insurance after the initial sale, one call and I was done. I recommend searching for best flight and then let these folks find a better and cheaper flight.

Both agents were very nice and polite. My/our only problem was with accents and understanding what we were saying. We finally got it right but it took awhile. I am hoping that it all works out. A friend of mine recommended your site.

My experience with Enrique was pleasant and very helpful. He was hard to understand with his accent but when I asked him to slow down and repeat what he said he had no problem with it at all. He helped me immensely with getting me exactly the flight I wanted. I have not received my itinerary though. It was suppose to be in my email.

I booked a round trip from Washington DC to Shanghai. Then I made the first calling to ask for a change to my departure flight because I selected the wrong time; After changed my itinerary successfully, I made the second call asking for the change to my seats for the departure flight, because my originally selected seats for the departure flight were not confirmed. After the second call, all my seats were confirmed. The experience was pretty positive.

We were looking for airline tickets to fly into one city in Europe and fly home from another. We found great prices and flight options on CheapOair. We ended up having problems with scheduling and needed to make some changes to our flight plans. Luckily we discovered the problems within 24 hours of when we purchased the tickets... but throughout the process the agents with CheapOAir were professional and very helpful in resolving our conflicts and helping us get the flights that would work for us. I would highly them to anyone looking for airline tickets.

Suzy was excellent. She was with me on the line till I purchase the ticket, she is the asset of the company CheapOair, very helpful and accommodating. I will recommend CheapOair to my friends and family here and abroad.

My wife tried to book from CheapOair. She put her name from her passport as passenger (maiden name), and on billing part put her credit card name (married name). When she confirmed, she noticed that her name was wrong on the ticket (her married name.) It said that just call the 1888... number to correct it. When we call that number, first of all the person we spoke to was rude, no compassion, even I told him the reason of flying is bereavement. He keeps on blaming us that it's our mistakes and will charge us for correcting it.

I received a call back 2 days after posting this, thank you Consumer Affairs. The company did remove the middle name and only charged me $25 instead of the $200. They requested at the end of the call for me to remove this posting, I will give them 3 stars for resolving and wont post on social media, but i still think people need to be aware that such a simple mistake can cause a great headache.

Both phone representatives were excellent. My major error on the ticket information was quickly corrected. All questions I asked were completely and fully explained. The feature that my wife & I really appreciated was the low cost for assign seating.

They have no consideration for anything. I had to print an itinerary for my job to ask for vacation, which I need before they give me permission. They flat out ask you for REQUIRED fields which includes your credit card number and all. I just wanted the itinerary to get permission first, but after I realized that the money got withdrawn right away I called immediately to cancel it. And to my surprise I'm hit with a 50 dollar fee for the cancellation right after I canceled it and now I have to wait 3 to 5 business days for my money. Ridiculous. DO NOT USE unless you're certain of your flight.

The young man who helped me was very patient and helpful. That was very important to me. I had contacted other airlines and the people were not as willing to explore choices for me... He is a good agent. I hope this recommendation will be helpful for him. He deserves it. I tried three other sites and didn't get half the courtesy and help he gave me... Patience is a virtue and he has it.

Well, the service is very good. Whoever the the agents spoke with, he is the best. For the last 3 yrs twice a week I got reservation on your company and everything is awesome! You guys big help and professional dealing with customer. More power. Thanks!

Guys are the worst and most ** company ever. I tried to call you and none of the numbers are real. I even called one of the numbers. It was a private number. I tried to email you. No reply from you. It's been 2 weeks. I wanted to change my flight but how can I when I can't contact you. I'm very angry and upset. I had to book a new flight with cubu air. I will not use this stupid company ever again and I will blog how ** it is on my YouTube channel.

I had concerns about being able to upgrade my seat once I accepted the proposal. The customer service rep. was able to look and insure my request would be made and he actually found me an alternative flight with the same routing that saved me over $100.00. This was the third flight I have booked with CheapOair in the last 6 months and find it easier than booking with the airline.

The man who helped me was patient, affable and courteous. At times a little pushy to raise my final fare with changing times. But otherwise, excellent! I will use this airline service in the future, I am very content with this service.

I wanted to schedule a flight to New York for 3 days. I had difficulty as it was on a holiday weekend, so I used this company, first time. I was willing to fly into Kennedy or LaGuardia, but while trying to find a good price at the times I wanted to depart and return, I missed the fact that it was arriving at an out of state airport. I called to change the flight, hoping I could. They were happy to, and during of the course of our conversation which lasted almost an 1 1/2 hrs. (a lot of it on hold), the price for the only flight he could find for me went up twice and I was arriving later the first day than I wanted, practically losing a day in New York for more money. I said it was way too much, but he pushed and said I could cancel in 24 hrs, neglecting to tell me there was a $50 charge. (If I knew this, I wouldn't have agreed).

I made a booking from Beijing to Sydney ref no **.The booking was confirmed and paid for. Then your company "not me" said the booking had been cancelled, so I booked through another company... The money for the ticket that I bought from you was still deducted from my bank account. Despite numerous calls and promises that the money would be refunded I have not had my money returned... YOU cannot take money and not supply the goods... Not only do you not return my money you don't return phone promised phone calls and promised emails of the conversations. If you are awaiting funds from the airline that is your problem, you dealt with them and I dealt with you but I paid for the goods you didn't supply. All I have received from you are excuses and lies. GIVE ME MY MONEY BACK. PLEASE.

I made a reservation with CheapOair. When I was making the reservation the words Free Cancellation popped up on the page. When I received email confirmation, I noticed I had made a mistake. It is not possible to change the reservation online so I called to make it. When I got that confirmation, they had charge me $50 for making the change and $9 for a baggage protection. They said that was their policy when changes are made but that information is almost impossible to find on the website. So I cancelled the whole transaction and then they charged me $15 for the cancellation. Needless to say I will not use CheapoAir again.

It was my first time booking a flight and when I got to a place that I did not understand, I called the 800 number and the person was very helpful and finished the booking for me. It was a relief to get everything right. We are very excited to be going on this trip.

You have some very incompetent people working in your company. My call was forwarded to the supervisor who was not available. I doubt if I will ever buy from your company. I must have called at least 20 times, when I was finally told that you were having internet problems. Hence I could not download my itinerary.

I was having trouble making up my mind about flights. The person on the phone was very patient, went through my alternatives several times. He was extremely patient and helpful. I hope this gets back to him as I was on edge and nervous and he put me at ease.

San was awesome with his explanations and help in booking these flights. So glad I called I called before booking online. San was so helpful and advised on reasons for reserving seats and purchasing travel insurance. Would not have reserved seats or taken insurance if it was not for his advice.

Good, fast, professional service. Thank you. I dealt w/ 2 agents to first book then change date of departure. Both agents were excellent. I have used CheapOair numerous time and will continue to do so.

When I booked through CheapOAir on Spirit Airlines, all went smoothly except for seat selection. I did not want to wait until flight time as I could not maneuver Spirit’s website for seat selection. I called CheapOAir, asked for help. They purchased my seating for me satisfactorily. The agent was very nice and understood my problem. Thank you CheapOAir!

I tried to book a flight from Medford, Oregon to Dallas, Texas yesterday for 2 days with a totally flexible schedule, and was told the agent (who I could barely understand) the BEST PRICE for ANY flight booked on CheapOair was $582. I knew this was not right so I hung up on the agent and within 5 minutes found, and booked a flight for $519 on the CheapOair website. Made me feel like the agent was deliberately trying to overcharge me. BEWARE when booking!

Agent was most helpful and courteous. I will recommend the service to s friend. I believe her name was Lorraine. She answered all my questions helped me with seats assignments and helped to verify flight time which was listed incorrect online.

We put the dates that we wanted in the website like you do for any travel site or airline and the rates came up. We picked the lowest one. When we checked our confirmation the flights were for a different date that is no good for us. This is very deceptive. Now going through the motions with Cheap and Spirit Airlines to get things changed. Of course they will change it for three times what we paid for the tickets. Looking back at the site, there is a small green bar saying to pick these alternate dates for savings. I wonder how many people they have snookered with this ploy?

Always helpful with any questions and booking. The agents are always kind and patient. If you book flights or motels more than once they give additional discount. I booked several flights and motels with them already and going to continue to use that company.

It appears that CheapOair hides their agency fees and bills your account without disclosing. Each item- transaction costs $35.00. It is difficult to spot them as they (agency fees) are not listed alone, they are tucked in under the heading "Taxes and Agency Fees". Not too legit at all.

I have called customer service, I ask her a lot questions and she was very patient, she help me a lot. That agent was really good and service was great. Thank you! I’ll book the airplane ticket again from here!

I booked a ticket in a hurry as it was a very low fare and I did not check the details on the site regarding the cancellation fees. I was under the impression that all US travel agencies have a free 24 hour period. Anyways when I went to cancel within 24 hours, I did a quick Google search and quickly realize the fees so knowing the fees, I had mentally agreed to pay them so I called to cancel.

Booked flights to Hawaii for June 2018. The agent I had (living in India) was extremely helpful in repeating what I didn't understand (or hear). He spoke slowly and didn't seem to mind me asking him to repeat some information. He had an accent, but was not difficult to understand.

I purchased a round trip ticket from Manila to Hongkong last November using my credit card. I know I made the right decision of choosing CheapOair because of good reviews. I was complacent enough that everything is good. The day of my travel came and upon reaching the check in counter, the personnel told me that the booking was reversed and CheapOair reverted back the amount 10 days after my booking. I said it was impossible because my credit card provider usually sends an SMS when there is an activity on my credit card. I ended up paying the whole amount again.

I was booking a flight for my staff to travel to Canada, through booking I put my staff name. When I click finish, the website to book it to my name, I called them to change name or cancel the ticket, they telling me, "You have two option or cancel the ticket and pay 50.00 or we will change name and we will charge you 50.00," finally I cancel the ticket with flight free of charge but they told me the money will be return to me after 7 to 14 days. Also this company is not in Canada, as they told me they are in Eastern Europe (UKRAINE). Hopefully I get my money back. I am going to call my bank and to see I can stop the payment to go through.

I booked flights to and throughout Colombia. One month prior to flying was told my flight back to the States would be cancelled due to mechanical problems and had to leave later on two flights and stay overnight in one city at my expense. I was told that if I didn't accept their new flights, they would cancel all our reservations. So it was blackmail, as the flights were then booked. PS: The flight was not cancelled. In every way, my contact with CheapOair was poor, right from the beginning. No wonder they call themselves CheapOair... They give cheaposervice.

The representative whom assisted me was absolutely wonderful. He helped me figure out the error I made during my online booking and resolved the issue quickly, professionally, and with the best customer service I've gotten over the phone in a very long time! Thank you, sir, for everything!

I called well within 24 hours to cancel my 1 booking number/reservation. I spoke with a booking agent at the 800 number. I gave him 100% of my information. I told him to cancel my booking number and flights. When I called back 4 hours later, I was told I was NOT cancelled... and that it was now 24 hours and 15 minutes and I would be charged $100.00. What a RIPOFF. HOW UNFAIR... I hope you review this and let me know IF you do anything. I am a VERY SENIOR CITIZEN... Please reply.

Booked with agent... 1st class service. All book ok but later I call for additional services: Confirm of Seats and Meals, Wheelchair for mother... Best wishes... Nice and I am your regular customer. Sure I will book again in July/Aug. Well done!!

We bought tickets through this company. We could not check in at the airport. No one was at the desk. We waited with others who were waiting longer than we were. This was at Frontier Airlines. So we missed our flight because we could not get our boarding pass... And they will not refund us!!!

I also booked a seat online seat and was charged $Aud 39 which is more expensive than Qantas. I waited for seat confirmation and telephoned twice and was told that it was being processed and will hear in 30 minutes on both occasions. I telephoned the next day and was then told that my credit card had been rejected. I called Qantas and they informed me that the seat had been booked (go figure?)

My husband and I booked a flight to Crete in May, 2017. The booking came in several pages and my name was not on the front page so I did not notice that there had been a typing error in the spelling of my name until September. My husband's name is David ** and my name is Gillian **, but the spelling on the booking form was **. It became a huge issue, I was asked to forward my birth and marriage certificate to the waivers department. The waiver was refused. It cost me $1700 for a new ticket. I was offered reimbursement for the first ticket with a $250 reduction. The reimbursement only came through at the end of December.

When you are browsing for flights and hoping to secure a good rate, it is humanly possible that you can get confuse. I completed all the required fields for my flight to Manila and printed the itinerary. As soon as I reviewed my details, I was petrified. I had 17 and a half hours in Hong Kong before the next connection. I then immediately called Cheapoair for assistance. The agent retrieved my details, 2 flights were available, one at 6pm and one at 10pm. I was asked for $600 to change my flight. I was shocked. No compassion nor leeway to take to consideration of working again in the future.

Very good services and the attention of the customers service teller is good and clear. Also the time they took to attend me is ok. Not so much talking. All in good explains plus the E-ticket number was sended to me right away.

I booked my flight with this company. Got protection plan because I knew that military flights coming back in country can be early or late. I got back in on Thursday night. My flight wasn't until Sat. I was told I would have to purchase another flight or pay $240 to change. Then file a claim. As a active duty service member I'm having to sleep in airport for two nights. When I looked up flights flying out they weren't 200 dollars. This is crazy. What's the purpose of protection plan. I talked to the lady at the protection plan place. She gave me a claim number and told me to give it to them. That should help but the guy act like he didn't know what that was. If they treat military like this I can only imagine and I'm a rewards member.

My wife and I planned a trip to go from Reno NV to Toronto Ont Canada for a wedding. I have never used a travel agency before and won't again after this experience. Booked our flights 4 months in advance. Paid for Extra legroom seating for both of us. Paid for flight insurance. When we got to the airport we were told that we do not have the seats we paid for. I showed the agent the receipt showing the seats that I had got from CheapOair. Agent said sorry that's not what they have. So we both ended up in different seats in different sections of the plane. So much for travelling together, When I got to Toronto I called CheapOair and was after a 20 minute wait got to a agent. I told them what had happened. Then the agent hung up. I called back and got another agent and as I was telling them the issue they hung up again so I called a 3rd time, I immediately asked for a supervisor. They said no supervisors available.

Very nice telephone help, correcting a wrong flight that I mistakenly select to come back. Alicia has reviewed all flights calmly and we have taken immediate actions to correct the flight in a timely manner. Thank you very much for your help. Hope I will have a nice trip soon - and in the correct date!!!

Thank you for your help in making our dreams come true!! We feel relieved to have such a wonderful man help us. This will be our first trip to Hawaii and at our age you made us feel safe. Thank you very much. God Bless you and your family and friends.

Always have had fantastic service and prices from CheapOair. Have used before and will use again. Contacted customer service and was very pleased with (especially the way most businesses are today) the quality service. Keep up the good work and look forward to using again. Thanks.

A team leader from the CheapOair customer service team called me to understand my complaint. He was very attentive and said they would make their cancellation policy more clear on their website. They are processing a refund of the cancellation fee and I am satisfied with the resolution.

This is a follow up review. Since my last review where I accused CheapOair for recommending a travel protection plan that provides fraudulent and misleading information, I would like to state that my claim has since been more than sufficiently rectified. It is unfortunate that it took writing a less than favorable review to get my issue resolved, however, I am thankful that CheapOair did take responsibility by refunding my ticket price for a cancelled trip due to an unforeseen event as was promised by the travel protection plan that I had purchased. This action restored my trust in CheapOair to conduct future business in confidence.

Purchased a flight from Los Angeles to London. A call from the airline informed me that the middle name on my booking didn't correspond to my passport information. Contacted CheapOair. They said the middle name submitted (Male) was my error (not theirs). I insisted I did not type in my gender as a middle name. They charged me an additional $79.70 to change it to my actual name (St John) or I could cancel my booking for $250! Total rip-off!

The company has refunded me the fair amount. I feel my concern has been addressed. Thank you.

Five booked flights from SFO to ITO Feb.18 - Feb.25. You have asked us repeatedly to give you an evaluation of the booking process of our flights. We had extreme difficulties with CheapOair in making a small middle name change on our daughter’s ticket. For a simple addition of the extra middle name of ** to our daughter's ticket (within the 24hr change possibility), we were told that it would have to be re-issued and would cost from $129. to $50. to $79. (with different agents in India). Calling Hawaii Airlines did not have better results, we were referred back to the Booking Agent. We were also told that they would have to cancel all reservations and issue new ones at higher cost. We liked the departure and arrival times since we were concerned for our grandchildren's sake and therefore persisted to keep the reservations. We just wish the procedure of booking these flights would have been less emotionally taxing and more consumer friendly.

Last night we were trying to book eight airline tickets online, somehow it did not go through. Mike from CheapOair called me instantly to find out why it did not work out. Immediately he started to help us after he learned the problems. And we are extremely happy to get great results from him. He was kind, friendly and patiently helping us even though we did some changes during the process. Thank you, Mike. And I would like to also wanted to thank another representative whom I regretted to get his name for helping me to cancel the seating assignment. For I accidentally assigned the seats myself without reading the terms and conditions. I can’t say thank you enough for all your help. CheapOair, you have great team.

I honestly don’t have any complaints about CheapOair. The representatives were helpful every time I called. My issues were resolved. I would book again with them. I’ve booked with other third party sites and had a difficult time. I hope that CheapOair continues to have wonderful service to its customers. My flight was canceled and I called CheapOair. They resolved the issue and booked a new flight for me. Thank you.

Thank you

I purchased 5 tickets going to Europe. The first one was bus service and other two plane service. At first the travel time was supposed to be around 11 hours going to and 14 coming back. It looked great considering we will be traveling with 3 young children so my husband & I booked it. Two days later, there was first change made to our ongoing bus service. It'll take us extra three hours so 14 in total but it wasn't too bad going to. I agreed to the change. Another change came 14 days after the purchase and this time it was for the return bus connection. We have to wait 7 hours for it totaling it for 20+ hours travel with 3 small kids!

They changed my departure dates. I wasn't able to catch it sooner. Requested for a copy of my telephone booking conversation but they always play delaying tactics. One day they will say wait for the email with 24-48hrs, and once that passed, they would then promise to call me back, but always with no result. If there's no error on their side, why can't they have me listen to my tele-con booking?? This booking #** cost me an additional $4166.12. My children were sick, the 15 hour layover time was torture. I agreed to pay less than 4,000 for a flight back on Jan. 4 with less than 3 hour connecting flight. They screwed me up and we had to chew the bait because the date I wanted had only 2 seats left.

I am writing this email to say that I had a great experience with CheapOair. The person that was helping me was excellent at her job and very patient and helpful for me. She answered all my questions. Keep up the good work.

Excellent help and assistance! Arranged alternate route that was better for our needs, saved time and money. Would recommend this site for better rates and options. Calm, checked others options and found one that would fit our time table and concerns.

Very disappointed with CheapOair website. I purchased my ticket and paid $58 for my seat, I chose the seat that I wanted (aisle) and completed the transaction. After 24 hrs they sent me an email stating that my seat is confirmed and it's not even the seat that I pick. Call them up to change it and still not getting the seat that I wanted. I'm very disappointed! Never again! I will never going to use CheapOair for any of my travel.

I had some trepidation when Kayak sent me to CheapOair, but the flights were as listed (no bait & switch) and when I made a mistake in my booking, while it took some time to get an agent, she was more than helpful and resolved my problem with a reservation that was better than the first one I had made. Overall a pleasant surprise and a good experience.

I had a great customer experience with them. Every item and question was addressed for me. They paid attention to every detail even down to the smallest one. Every need was taken care of and everyone was very attentive. The wait time was minimal too.

Helpful and booked a flight! However, accents made it difficult to understand, had to rebook, again difficult to understand, received some fees I did not realize I would incur, but generally, glad to speak with a person and be helped so quickly and politely!!! =)

Hi When I put in my address and country I expected the cost to change to local (AUD) dollars. Nowhere on the checkout pages was there any indication that the costs were in US dollars (or AUD for that matter). Had I known that I may not had booked as there was no financial reason to use CheapOair over the Malindo site direct. In the end it proved much more difficult as I had cost queries etc and calls from my bank as the amount was debited in multiple amounts and in US dollars triggering the banks software (The cost of $ Conversion thru me for a while and I thought I was being scammed). Will I use CheapOair again? Probably but I will be a lot more careful in the future and compare prices a lot more closely. Am I happy with my CheapOair experience? On a scale of 1 to 10 where 10 is great I would have to rate you a 4 (Sorry but that's just the way it is).

These guys are running a scam, they offer better prices if you call them but charge you under your nose extra charges. When you demand to cancel the ticket as they cheated you they charge you another $250 for any ticket you want to cancel. Never in my life did I encounter such a dirty trick.

I recently used CheapOair to arrange a couple of plane trips; they were recommended by my daughter who travels extensively. They were a great agency (but with an unfortunate name). There was nothing “cheap” about their service, except my price!

I purchased a ticket on October 23 from my mobile device. Their website does not work well on mobile devices. I had the wrong flight. I called the next day. I had a conversation with a man that I needed the later flight. He put me on hold, to 20 minutes later I was told it was handled. Day before the flight I check in on the internet, flight was not changed. I called customer service. Told them about my situation. They would not help. I did not use the ticket. I called CheapOair. Asked to speak with a supervisor. They said they needed a little time to figure it out, haha. 6 weeks later I had learn nothing. I call them.

I hardly write reviews so you can imagine how pissed off I am that lead me to do this. I booked a flight for my 70-year old mother in April of 2017 for a Swiss flight from YYZ-ZRH-NBO. A few weeks prior to the flight Cheapo contacts me with a change, to add an additional stop-over in MTL. The flight which had one stop was now scheduled for 2 stops. I asked for an explanation but was told those were instructions from Swiss, not satisfied with their explanation I called Swiss only to be told that was not the case and the direct flight is still available. Cheapo had taken the liberty of making their own changes!

I feel that many others probably have the same experience as the one I just had. Hopefully they could make some changes to their policy that would motivate them to help the customers.

Have nothing but good things to say about the booking agent. She really helped me to complete my (hopefully) good trip. Still too early to know outcome. Will keep you posted once I pick my seats and get confirmation on my travel... Thank you for now!!!

Rebooking someone from CheapOair adviser. They fixed it. They fixed the total amount and they are adding the airport assistance for my father because he is old but he can walk. They are changed the final trip from Cebu, Philipines to Charlotte, NC.

I have cancelled on Dec 31st of 2017 this round trip flight I have purchased with CheapOair due to physical issues. I have scheduled this trip beginning on Jan 8th of 2018. Today is the 8th and I have called the airline company to make sure my ticket was really cancelled but they have not been notified. The airline can't cancel the ticket because the notification has to come from CheapOair directly.

I was charged $50 for cancelling a flight within 7 hours of booking it, despite free 24 hr cancellation promo (DOT regulations). Used them for all my travel arrangements in the past 'cause they were pretty good...

This is a horrible travel agency. For $478 ticket, they charged me USD 100+119 and USD 100+119 in penalties and fees for changing the flight. The actual difference in ticket cost was only $34. When I asked for the detailed invoice they asked me to ask find at other place. Also, I clearly told them that I do not want to be their customer and want to clear break-off. Apparently, it's not possible. The manager said that I need to directly talk to airlines company to be able to break a contract with them. They will not provide terms & conditions, which says customers have no right of cancelling transactions with. Then invoices doesn't actually show what they are actually charging for. HotAir charges less than $40 in change of flight whereas, this agency is charge $219 in penalties and fees. The CustomerCare people were highly non-cooperative, shady, and non-transparent.

I will never use CheapOair again. Even their name predicts problems: Their systems do not interface properly with the airlines. They make gross mistakes. They leave you hanging on the phone, for literally hours, with no contact with an agent. However, their agents are well trained and emphatic, which makes a terrible experience a bit better. The details follow, but they only substantiate these facts.

I booked flight BA through CheapOair. But even when BA offering two check in bags for my type of class and destination CheapOair is giving only one check in bag in allowance. This was not mentioned while booking. Whenever we asked CheapOair they asked to contact British Airways but British Airways completely saying it's CheapOair issue. They are saving money and heating customers. I am very much disappointed with CheapOair service.

So far a very pleasant experience... I called to confirm my checked carry on went through, also to get steady assignments. They needed to call me back. I surprised they called so quickly and was able to take care of all of my needs.... I will not hesitate to use CheapOair in the future. Thank you.

Just less than an hour ago, I booked a flight from Japan to China for $X dollars and as soon as I realized the flight originated from another airport one hour away and required one stop, I quickly tried to cancel as the website says free cancellation. I had to call their toll free number which was really designed to put canceling customers in a press '9' to continue voicemail hell! Finally had to press another new sales number to get connected to an agent who then tells me there will be a $50 charge for cancellation! Um, not going to argue with this shady company. Stay away. I am calling my Visa to dispute these charges. Bad company. Stay clear.

I had a credit from a previous flight I cancelled. After going online and finding a travel itinerary where I could use my credit I phoned CheapOair. The Rep explained that I could not use my credit for the flight itinerary I chose. He listened to my requirements and found the perfect itinerary to fit my needs.

I used CheapOair a number of times. Previous times were good but the last one time was a very disgusting experience so I'm sharing so others can beware of their scams. I made a hotel booking for a room with 2 queen size beds for 3 nights, for 2 adults + 1 baby. On the website the price was $120/night. At checkout, it showed: $120x3 + $60 tax + $60 Extra Guest = $480.

My elderly father’s international ticket has changed less than week before travel date. When I asked to have better timing between flights, they said you can have refund on ticket at last minute, if he don’t like the timings. Put me on hold for 90 minutes and finally I have to hung up, since no one came online. He has to wait 18 hours between 2 flights instead of 2 hours. I wouldn’t book my tickets through CheapOair ever. Worst customer service ever.

After my blog company contacted to me and everything is now resolved. Thanks to Consumer Affairs, thanks to CheapOAir.

Stacia, the customer representative was very helpful. She was able to look for flight schedule that fits to our itinerary. She was able to meet what we need. She was very patient with me and with no attitude. I would recommend this company to relatives and friends.

I wish I had read these reviews first. I booked a ticket for an overnight trip for a college visit. When I received my email confirmation I saw that the dates were incorrect by one day. I did not book these dates. I called within 10 minutes to correct. Waited 27 minutes on the phone, however before hanging up, I found an online chat. My ticket to rebook will be double the original. Their website indicated 24 hour cancellations. In the end, I had to pay to cancel the trip. I will dispute it with my credit card. While I was on the online chat someone answered the phone finally, she quoted me even more to reschedule or change???

My family has been using CheapOair for the last 2 years and it has been fine until my most recent trip. The company voided my ticket the day after it was bought but didn't notify us with any email or phone call. I only found out that my ticket was voided when I tried to check-in online to my flight the night before and was told that there was an issue. When calling CheapOair, every call agent had different stories to what happened and some even tried insisting that my ticket was valid even though I had confirmed with WestJet that my ticket was gone. They made up this story that I had called to cancel my ticket, which I never did!!! (I had absolutely no reason to cancel my ticket). Then they resorted to saying that it was my mother who called to cancel the tickets, not me - they were essentially making lies up on the spot.

I booked Virgin Atlantic Business class tickets with them (for the second time) for my 75 yr old mother and 7 yr old daughter and was told that they would get the car service and that once they booked the tickets, Virgin Atlantic would call me in 24 hours. Never happened. Also while booking she (Stacey) tells me that if they fly the next day they can save a $1000 on the tickets. So I agree. When they charges my cc she charges the normal price. When I question her she claims that it is for another airline. I felt totally hoodwinked. I call CheapOair to follow up on the car service and the agents tells me I need to call the airline directly. Call the airline and these tickets don't get car service. So the agent complete lied about it. Also the airline told me that they don't charge for seat assignment but CheapOair charged me a fee for it. NEVER BOOK WITH THEM. THEY LIE AND DON'T BACK UP WHAT THEY ARE TELLING YOU ON THE PHONE.

Stay away from this company!! There is a reason they're called CheapOair. So, I scheduled a flight to go home during holiday leave. Knowing that my flights may have to change at a moment's notice due to my job, I paid the travel insurance so that I could change my flight without issue. So, when I did indeed have to change my flight, I called to reschedule and they explain to me there's a $50 reschedule fee. So, apparently insurance is just a scam?? Not only that, when I rescheduled my flight, the guy I dealt with cancelled the wrong flight! Thankfully I double checked beforehand.

My Husband and I booked with CheapOair on Oct 17. They said per email to my husband (**) on Oct 17 they would credit the service fee of $29.90 back to my Credit Card. On 10/18 a credit appeared for only $14.95. They said that the other half $14.95 would be coming. I have not received this. Last night 1/3 My husband and I spent 3 hours on the phone getting no help. The last person said she was a Supervisor Dienne but she said I might hear from them in 7 to 14 days. How long does this really take?? I have the email stating they would refund the amount of $29.90 and that should be proof enough as it came from CheapOair Customer Service.

CheapOair has no consideration, we booked a flight from San Francisco to JFK New York Airport, when we noticed there is an error in the name of one of the passenger, I immediately called the customer service with less than 2 hours just to correct the name of the passenger. When they corrected it they told me I have to pay additional $200 plus from my previous booking, according to them, it was a new person. I understand there is a system and policy, but I also knew that there is some adjustment that management can do to correct the name of the passenger, I am not changing the passenger, or the date or the route, we just forgot one name in his first name, he's the same person. Can they not give some consideration, the reason why we chose this flight is because of the price, and it's a lot to us.

On booking a return multi-flight I received an error message that my card had been declined. I tried again as I knew there was sufficient funds, and again received an error message "card declined". I contact the bank and they say that US$2,306 has been taken. I worry of course - as the website says card declined and the bank says money taken, so I put a hold on my card. I contact the airline directly and they say the flights have been booked? I contact CheapOair eventually with a number provided by the airline (none of the numbers on the website worked for me - calling internationally). Customer service was great! Toby ** from Credit Card Declines particularly; knowledgeable, patient but strong and understanding of the fraud climate, my concerns.

We made a purchase at CheapOair that was supposed to have discount. After completing the transaction, there was no discount. I called back and after a lengthy time on hold was promised a $29.90 refund. I also got an email stating that there would be a $29.90 refund. Two and one half months later, we are still waiting for the refund. I called customer service and was put on hold for one hour, then I was sent to another department and put on hold for another hour. After a total of more than three hours and four different agents, they said we would get the refund in 14 days. These people have no concept of customer service or how easy it is to credit a Visa card. Their agents will not give out real names. This business is definitely a "fly by night" outfit.

If you have NO problems with your bookings or times, ETC. CheapOair is OK. HOWEVER, if you have any problems their service is VERY taxing. It boils down to dealing with good intentioned non-English speaking people who do not answer questions directly as they don't understand the nuances of the language. Thus their presentations or answers are very difficult to follow in a logical manner. This leads to frustration and then to anger on both sides. CheapOair would be better served using American operators instead of overseas well-intentioned operators. As always you get what you pay for.

My agent was prompt and courteous and thorough! He was easy to understand, spoke clearly and loud enough for me to hear him. I Couldn't ask for better service and would definitely use him again for future booking reservations. All I can say is job well done!

I am appalled CheapOair can be in business. They should be shut down. First, we made a reservation for a flight and THEY changed the dates and times! We noticed immediately and called them. They charged us $100 to change to the times we booked originally. THEN, the day before I’m set to travel they sent an email confirmation with my name spelled wrong. THEY CHANGED THE SPELLING, not me. To correct the spelling, they demanded $50 and were extremely pushy. When I said I wasn’t paying it, the agent said, “okay. Well let me call the airline back and see if they can lower that price for you.” (Which is weird in and of itself). I said, “no. Thank you, I did not make this mistake and I’m not interested in paying anything.”

Agent was respectful and kind, seemed very helpful. He was supposed to send the email confirmation of my tickets, and said that he did, but they never came. I don't know why I have waited so I finally figured out how to do it myself.

I have used many of the websites that broker airline tickets, I can say without equivocation that my interaction by phone with Cameron, the CheapOair representative that handled my request, was so exceptional as to easily elevate CheapOair to the head of the industry and by a large margin. The agent's knowledge, efficiency, courtesy and professionalism set a new standard. Additionally, the website is very intuitive. I will enthusiastically recommend CheapOair to everyone I know. And it was a great fare. The only downside was I did not come away with confirmed seat assignments on most of the six legs of the travel.

Confusing and cost me $475 for an original $216 flight. Website offers lower fares for an alternate date and allows booking without a notice of the date change on a different date from original search. You are allowed to change the reservation within 24 hours; after that you lose your money on a non-refundable ticket. Phone reps are rude. This website is a gimmick to those not suspecting a lower fare does not give you the flight date you need. Flight fare searcher Beware CheapOair!

I had a favorable experience with this booking; the phone representative was very helpful, patient and thorough. He took a great deal of time and made sure I was satisfied and understood the transaction.

Not only do they charge for the service without first letting you know they charge, I made a one letter mistake typing my name and when I called them to make the correction I was told to fax a copy of my passport. After faxing a copy I get an email saying I need to pay $75.00 for each ticket and to fax another copy of my passport. This is crazy. I will never use them again. My ticket cost $826.66. I expected that charge only CheapOair made two more charges without telling me for $58.95 and $10.60. Now they want $150.00 more to remove one letter from the end of my name. I will never use their service again.

Vern was a pleasure to talk with and helped us book our trip with speed and accuracy - great job! Thank you for all of your assistance - I would recommend CheapOair to anyone. Great company, knowledgeable staff and very courteous - thank you again!

I called within the 24 hours to cancel my reservation and was charged to cancel my hotel because I found a cheaper rate. They wanted me to pay an additional $100 to cancel my flight and I added the insurance to make sure I could get my money back. I will never use this service again and I will make sure people know not to book with this company. And your survey is fixed because it makes people give you at least one star which you truly don't deserve.

Person was very helpful and patient regarding details of trip. Tried to fulfill all my request, seem like a very careful caring representative. Also was helpful with the cancellation policies and the senior discounts. Took the time to review details and spelling and seat request. Thank you.

I just had a pretty disgusting experience with CheapOAir and I must share. Below is the email I sent to their website which will double as a review. I am never so vulgar in sending emails to companies but I am not rich and I had to book a flight in just a few days for Jan 3 and 379$ for a one way for a 1 hour flight is already ridiculous, so when you lie and scheme me for the little money I have - I'm not into it. Please excuse my language below, I am very upset:

CheapOAir is actually ScamOAir - Avoid this company at all costs. They will offer you insurance and trip protection and then tell you there is over 1500 in penalties for using the insurance you purchased.

I booked a flight from San Francisco to Calgary on American Airline on December 17/2017. At the Airport I was told the flight check-in clerk that the flight was overbooked and I may get stranded. Fearing the worst I ask for a seat confirmation. I was not given one. I did not get a seat on the plane so I let. I purchase a different ticket from another airline to continue my business trip. On Christmas eve I phone CheapOair to relate my experience and to get a credit toward a future flight. To my surprise I was told there was no note left on the American Airline flight and my flight said suspended because I was a no show. I said that not true, but CheapOair said there is nothing they can do. I said thank you and I hang up. I will never use CheapOair again. I officially ask the office at work not to book any flights using them.

Nezbit assisted me vastly with air fare last July for a wedding where I flew in to Denver. I was not going to go because air fare was so high. My fiancé talked to Nezbit and booked a round trip flight last minute for under $400. Nezbit helped also with reservations for flights for my son and myself to travel to San Francisco. My mother recently passed away. I was stressed about making two reservations, one for my son and one for me, with the same outgoing flight. Nezbit took care of everything and again gave the best fares.

Our booking has been screwed up due to changes made by your agent on 12/23/17. I received an email showing a time change on one flight. I responded to the email that I accepted the change. I received a second email requesting I call 888-728-1669 and speak to a representative. I made the call and during the call your agent changed our business class tickets from Atlanta Ga to Warsaw Poland to Coach T. I did not notice this error until I received an email today 12/24/17 saying our coach tickets were confirmed. We paid nearly $6200 dollars art for business class tickets. Tried to correct today 24 Dec 17 and was told that I would have to wait 24 business hours for the agent who made the error to contact me. This is not your 5 star rating customer service. It must be corrected to our satisfaction as soon as possible. I can be reached at **. If I am not available my wife can assist your agent in correcting this screw up.

CheapOair agent gave me excellent service when I had to correct my dates on my airline tickets. He took the time to find me good flight times on the correct date. This is the third time I have booked with CheapOair for travel. Very happy with my experience every time.

It was a Last minute ticket and good price. I was worried about the airport traffic but not too busy. Flying on Christmas day. Will wait and see. Very nice employees. No delays. The people that helped me get to the gate were very patient. Will fly them again.

Travel to VN - CheapOair take very good. The guide help us very patient. Next time I will buy tickets again. I am very happy about CheapOair Because first time I bought ticket online I did not good. Next time I think I will do good job. Happy holiday. Thank you so much.

I booked a international ticket through CheapOair. Due to the visa issues which I was not aware of, I had to cancel my reservation and requested for the cancellation after 10 hrs of reservation. After calling their cancellation department 10 times, finally my call was responded. But they said I will be charged $75 consultation fee which was totally wrong as I was within the 24 hr time frame. It is clearly written in their website that full refund for cancellation within 24 hour. After arguing for half an hour they offer me to charge less consultation fee and I ask what will be the amount. They ask me how much I can pay. I was like WTF. Finally I agreed to get robbed for $15. What a way to rob people? Be careful folks before doing business with them. Thanks CheapOair for asking me how much I can afford to get robbed.

I am very displeased with their services. I booked a flight for a family member and he was there on time and all as required and he missed his flight due to miscommunication with him. I've dealt with a few agencies to get flights for people and never had or been treated as yesterday. They knew there was issues. I called their customer service and all as paper states and they agreed to email all details and as I got back to check in at Delta it had been wiped completely out as a no show when we were there 1 hr 20 mins before boarding. All they did was take our money and didn't do nothing but cause a headache. Asked to speak with a supervisor and they wouldn't put them on because they didn't want to fix or refund what was taking. Will not use again and will move forward to make sure this doesn't happen to others.

I reluctantly went to CheapOair to arrange a Christmas trip to Phoenix. The website appeared to have some slightly better prices than competitor websites. This I later found was very deceptive. Our carrier was American Airlines and they were forced to cancel the first leg of our trip, ALB to PHL due to what they stated, was weather. I'm not entirely onboard with this excuse, especially since AA announced in November, that they had made a large mistake in arranging flight crews for Holiday travel. They solemnly pronounced that no passengers would be stranded due to the error. It's too much of a consequence that the first minimal winter weather moving into New England resulted in a weather delay. The major news sites made no announcements about weather related flight delays/cancellations.

The website is been very confusing to me, especially when customer trying to book several way or cities to travel to. I was trying to schedule around 5 different booking with them, extend my breaks time to do it, when you access the website you type your precise information the date and time and how many people and the city that you want to go or travel to.

Was told after my cancellation of my original return, I would receive some money back. Had a very serious family emergency and had to rebook a one-way back home. Not satisfied with my experience. Will never use your site.

I experienced a worst services ever. When I book the ticket and I did not put anything in the middle name but the final itinerary appears with the middle name initial and when I booked the ticket there was no airport change but final itinerary appears with itinerary change. Before I booked the tickets it was displaying 24 hour free cancellation but when I called them regarding the issue and want to cancel but they informed me the cancellation fee is $75. I am not sure what they think Finally I talked with my credit card company and they ask me to file a dispute after 3/4 days and I am going to do that. Their service really a **. I never recommend CheapOair for other. Never ever... I have to hold about an hour to get correction on the passenger name although that's not my fault.

The Cheap O Air Booking department was able to make a correction on a misspelled last name and date of birth error; made on our end, in a timely fashion and without too much hassle. Thanks to everyone at Cheap O Air.

The service representative was friendly, kind and actually able to help re-ticket my flight in the same day. Then sent me a confirmation receipt for my refund of the ticket that was canceled by the airline. Thank you for everything and I will enjoy my flight home.

Agent was very helpful in finding the flights and dates for the budget I had. Helped in finding the closest departure point for the destination I was headed to. Usually fly a different airline but flights were not available during this time of year. First time using CheapOair and was very satisfied with the service I received.

This company charges $176 as fees when you make booking with them regardless if you have an issue with the airline and you requested a ticket refund. In addition, they are big liars... And here is my story why: I booked a ticket overseas by phone and gave the agent another booking (booked earlier with them) and said give me a ticket exactly the same except the return date to be different (as I needed to tag to friends of mine traveling on certain flights). He ended up giving me a one way ticket and charged same as two way ticket and when I complained about it and requested they view the tape recording. I was promised by the agent that they will refund me the difference in a week time...

I had to change my flight from SFO to Austin to see my son and grandchildren over the Christmas holiday because of an unexpected emergency. I rescheduled to May for my Grandson's graduation. For that you charged me collectively $157.15. Yet today you send me an e-mail changing my flight schedule at your convenience and your whim. When I asked for a comparable payment for your changes, I was told "no". Either I get a refund for my ridiculous change fees ($157.15) or I will have to pursue this in another way.

Mr. ** at CheapOair was very helpful, answered all our questions, helped us immensely. He was thorough and very precise in assisting us to book our flight. We highly recommend CheapOAir to anyone who wants discount rates and A-1 service.

I was searching on Their website but kept getting flight with 8, 10, 12, 14 hour layovers and I got frustrated and got a India fellow (goes by the Harley) spoke perfect English. I was concerned about price about he did everything he could and per request we set up him to call me in a hour and he did just that. He found a flight in my budget parameters and was and reconfirm everything. Customer was Outstanding. I'm huge on customer service. Well done CheapOair and of course people like Harley that makes life a little easier on me. LOL.

When I was purchasing my ticket, I chose the correct date. Once the transaction was complete, however, I realized they changed my date to the wrong one. Within a minute I immediately called to get it fixed. They told me that it would cost $185 more to change it. I told them to cancel the ticket, and they told me it would take 7-15 days to get the money back. After 10 minutes, they told me that in fact I would not be receiving my money back, but I would only get airline credit. I said I didn’t want airline credit, and I told them that I would change the ticket for the extra $185. They told me that I was purchasing a direct flight ticket, but in reality they gave me a connection flight ticket. To change it to direct (what I had originally asked for) they explained that I would need to pay even more. I don’t recommend anyone to purchase tickets from CheapOair.

I recently decided to buy a bargain ticket to surprise my children for Christmas, after my long 3 month stint in the hospital in very cold Baltimore, I was eager to get home to Jamaica, I searched for my destination, put in my dates, and up pops the cheapest ticket you can imagine, like manna from heaven. Unfortunately after your experience with this company you might be tempted not to believe in heaven, maybe it is just a fantasy place like the fantasy ticket that I booked! You see after putting in my credit card details and booking my seat (oh what a great feeling that was) up pops up on my page, you are confirmed for December 25th!! I didn't book a ticket for December 25th! Why does my ticket say December 25th? Obviously I panicked, immediately tried to cancel my booking, but oh no you can’t cancel, just change your flight and pay the difference! A $600 difference I might add! Now I was furious!

Had to cancel my family's travel plans to see my brother in California for the holidays due to the Thomas Fire forcing his family to evacuate their home for an undetermined amount of time. We purchased the travel insurance CheapOair offered us when booking the flights (back in October). They told us this didn’t matter and we were unavailable for a refund, partial or whole. The $59 per person insurance we bought was a scam that did actually nothing. Then they charged us $50 per person to cancel our tickets. So not only could we not receive a refund, we still owed them $200. This is the worst scam website I’ve ever seen. Stay away at any cost.

On Nov 26 2017 I called CheapOair to get 2 tickets from SC to Oregon. When the booking process was finished the agent told me to check my email and confirm I had the information while she was on the phone. I did as she requested. I noticed that the email said I should choose my seats. So I ask the agent about this if I need to choose my seats now and she said, "No it's already done," and I said, "But it says I should choose my seats and I want to make sure my husband and I are seated together." Again she said, "No, don't pick the seats. If you do it will mess up your tickets, you will be seated together".

In a nutshell: they intentionally mess with your flight dates. I went through their website to book a round-trip flight from BWI to Tel Aviv (Ben Gurion). I made my flight dates November 18, 2017 and the return on November 28, 2017. After getting to the very end of the process, I noticed that my departure date was November 14. I immediately called their "customer service" department. The terrible operator insisted that I pay a $50.00 rebooking fee to "change" the date (mind you THEY CHANGED THE DATE, not mwah). I refused to pay the fee, and rescheduled everything on my end to the new (November 14) date. I got to the Baltimore area. Used my Dad's computer and printer to print out the Email from them so I could give that to the airline counter. You know the drill. The Tel Aviv to BWI return flight had then changed from November 28 to December 1, 2017!

Trying to do online booking but it did not go thru. Agent called me and offered help to book and again his booking didn't go through. He changed one leg of my travel to different airline and they have a different baggage policy and I realized it just when he finished the booking and asked him. He tried explaining me their baggage policy which would let me carry just 1 pc while I clearly mentioned that I will be carrying 2 allowed baggage for the onboarding travel from SFO. This was so frustrating that they knew that the carrier do not let us take the baggages and still do it without letting us know before confirming...

I was quoted for a flight at $68 and when I followed through on purchasing the flight, the final screen comes up saying “accept the flight and new charges or find another flight” without any price or additional information listed on the screen. It’s just a blank screen with those words listed. I hit accept because I assume it’s the same or some taxes have been added and it ends up charging me $120. When I call customer service, I get sent to 4 different people, having to re-explain the problem for the next 30 minutes. I end up getting the CheapOair charge of $10 off. I could have bought the flight for $88 directly thru the airplane’s site, so the lesson is: forget booking through CheapOair, go thru the airline.

I paid for an air ticket early in February but due to illness I could not travel on that date. I called CheapOair and was told to buy another ticket and that I would be refunded my fees. From February I have not got my refund yet. The original ticket cost about $1,000. The refund was to be $300.00. Until now they just wrote an email that they are still working on it.

WARNING: Beware of this company. Check, double check, confirm and have proof of the itinerary that you’re before hitting that confirmation/submit button. You may be very surprise to find the dates and/or destination you requested different to accommodate the low travel price. A few days ago, I spent several hours online surfing for a reasonable flight rate from Toronto to attend my nephew's wedding in Miami on Dec 30th. After checking several different travel companies and different airlines, I discovered that the rate of $445 + tax offered by Cheapoair was the most reasonable.

Solomon was exceptionally patient, efficient, thorough and helpful in adding a reservation for my wife, Royanne, one day after my own reservation. The arrangement included making seating arrangements that were more than satisfactory. The review format is not satisfactory - when I'm done, I'm done and should be submitted before my patience wears out.

Travel from BWI to JFK - Yesterday at 10:18am Delta flight. The agent I spoke with was very professional and got me good flight at the very last minute. She also had me Pre-checked thru security... and that was great! She was excellent... I will use your service again And tell all my friends, Too. GREAT JOB!!!

I purchased two air tickets along with an infant on the lap. 10 hours later I realized the airline United allowed only one check-in bag and decided to look for a another ticket on CheapOair since they advertised "FREE cancellation within 24 hours". When I contacted customer service I was told I need to pay $50 for each person including the infant which came to $150. The cancellation fee information is cleverly hidden in the form of a minuscule greyed out dot which you need to hover the mouse to see the fee so that most of the consumers miss seeing it and fall for the "free cancellation within 24 hours" trap. This is a rip off as all the other travel sites like Expedia, Priceline, Travelocity etc. allow cancellation of tickets without any fee if done within 24 hours. This is to warn others to stay away from CheapOair.

The woman that helped me provided various options for me to choose from that met my needs. She was very patient and very professional. I have had many unpleasant experience in the past booking my ticket but this one was a pleasure. Please give her a raise.

I booked a flight with CheapO and discovered it would have been better to go directly to carrier for a lower rate. They overcharge and will never refund a penny. They wanted $50 to correct a misspelled name and relented only when I told them to cancel the booking (three minutes after making the reservation). Use their website only to research which airlines fly where you want to go, then book directly with airline... Don't use Cheapo!

My son purchased a flight through CheapOair on Black Friday 11/24/17. After paying for the ticket a few days later he was told that they did not receive all of the money and that he would have to pay an additional amount. Then when he was going to pay for his baggage on 12/10/17 realized that his ticket was for the wrong date. We call and they tell us that they can not do anything because the ticket is already paid for, it is past the 24hrs and with the airline. We were also told that the airline was the only one that could change the ticket. For a student in college that already does not have any money the least they could have done was eat the charge for the change. We believe that the person that called him to get the extra funds changed the flight.

Would never use this service again. First I booked my flight without any problems until it came time to choose my seats and found that CheapOair was putting a premium paid to them, not the airline for certain seats. There are seats you can choose for free, but I thought it was ridiculous for them to charge for seats the airline didn't.

My daughter and I were trying to book a flight together so we could travel to a convention. We both went on CheapOair website and booked the same flights, and even picked our seats so we could sit together. After 2 days of trying to figure out what happened, and both of us, separately, talking with the airline, Cheapoair agents, and my credit card company, we ended up with one plane ticket booked in my daughter's name, but MY credit card charged. The airline had my daughters info and Cheapoair had my info. So we had 1 ticket between the two of us.

I got my reservation. The dates were incorrect so I had to pay 668$ dollars more to get the date of my return changed. Then they send me the new confirmation and it was not correct. I miss my flight and miss my family rerunning and my vacation and now they don't want to give me a refund. I have a appointed with a lawyer on Monday. We need to stand up against this and fight back. They steal thousand and thousands from us. They are a fraud and they must be STOP.

I tried booking a flight on a certain date and didn't pick the option of flexible but it did it anyway and booked a different date, when I wanted to fix it and call they wanted to charge more, for a mistake that their system made, very disappointed in the staff that didn't even tried to give me a good or proper solution other than keep charging me for everything. Will not buy here again.

The rep was courteous and helpful. The billing process is however confusing. I have yet to see the final bill and its breakdown. I do see on my bank statement various withdrawals which I don't know what they represent. I am waiting to see how they will eventually add up to the total amount charged.

Rental Car Booking - Tried to book through you with Alamo but your site (or Alamo) does not cater for over 70 year olds. Rang from New Zealand and a very helpful agent booked me manually. In my country this would be “age discrimination” and not tolerated.

Bad customer service; bad no refund policy; the agents change their story to make money for the company. Spoke to an agent who said my ticket was refundable until 12 AM and called again to cancel and get a refund, the agent told me that my ticket was nonrefundable. They have no clear guidelines on the rules and just make it up as you go. They make it very hard to escalate and for your voice to reach top management - long hold times; getting passed from one department to another etc. Buying from this site was an incredible waste of time. I’ll never be buying from them again.

I booked a flight for my kids to come for Christmas holiday and I put the dates but I received email from them but they change my booking to different date so I called to let them know. They said that they can't help me so I asked him if I can cancel the booking. He said yes but I am going to be charge $45. Not only that. I will get my money in 7 business days so I am not only screwed one time. They screw me 2 times. I have no money to book another one on different website because they hold my money so I recommend everyone save your money and time. Don't do the same mistake I did. They advertise cheap prices but they have tricks how to get your money.

Please Don’t a Ticket for this company!! Worst customer service ever!! I bought a ticket. Customer service agent give me the wrong flight!! And they didn’t want to give me my money back or a credit. Please save yourself the headache.

I had to cancel and rebook one ticket due to some visa formalities. 1st thing they don’t have anything on website to do it, you need to call their representative on US number given on website. 2nd thing you need to pay $250 for each ticket cancellation to CheapOair apart from airlines cancellation fee. Which makes refund too low. Refund charges are insane and website is not user friendly when you need to make changes or cancellation. I will never recommend CheapOair to anyone and of course will not use it and WILL BUY FROM AIRLINES DIRECTLY for much better service and very low cancellation penalties.

We booked a one-way ticket for the 23rd of December. Immediately after we hit the confirm button, the itinerary that came up listed the departure date as the 25th. Incredulous, we both checked and double checked the original search dates and then the confirmation dates; the confirmation did not match the original, selected flight. We then immediately called the customer service line. They informed us that they had automatically changed our flight date because it was cheaper - and informed us it would be $94 to change the date back to the 23rd. We asked to cancel, and they again told us it would be $94.

Well I have to admit that I am surprised that the customer service from Cheapo air have called me on the phone few days a go and offer apologies and refunded my money, the full amount. They were very nice and solved my issue. I guess I will try to travel with them again. Thank you and regards.

Our Agent was Sann. He was the very best biking agent I have ever worked with. Far better than trying to deal with any airline. CheapOair will be our go to source for all future airline reservations.

I remember the pleasant experience when booking a roundtrip flight from Ft. Lauderdale to New York. With the polite and professional help of the agent, the flight was booked within the shortest time possible, especially with departure times which were comfortable. Exceptional was also the assistance of the personnel of Spirit Air with wheelchairs and the overall attendance to provide the feeling of comfort.

Purchased a plane ticket through them. Realized the date was wrong. Called immediately to cancel. They say the ticket is not refundable (even though Spirit Airlines, or any airlines for that matter, gives 24 hour free cancellation). Then I went ahead and canceled my ticket with Spirit Airlines directly. Now I'm waiting for the dispute resolution with my Credit Card company to make a chargeback of $30 "service" fee that CheapOair charged for the non-existent service. PLEASE DO NOT BOOK ANYTHING WITH CHEAPOAIR!!! It is ALWAYS cheaper to book directly with the airline or the hotel. Lesson learned. Never again. I will try to warn as many people as I can on Facebook and other social media sites.

I appreciate the time and efforts of the customer Service ref Walter done to find me a reasonable Airfare. I hope you will employ more like Walter, That have a patience to look so he can help me find the best airfare. Thank you Walter.

The agent was very understanding and most helpful in adjusting the itinerary. I was able to obtain online to all of my particular requests. As a result, I have a ticket at the price I can afford, and the travel times exactly the way I was planning to have. Thank you.

I booked flights to the Philippines in June for a flight in December. In August, I had an unexpected wedding with my now husband due to his mother being put in hospice. We wanted her to be there since she didn't have much longer. Around that time, my passport was about to expire. So, I decided to just do all the name change then, since I thought I would be saving myself from some hassle later. I finally got all my information changed and new passport in October. Therefore, I tried to change my name on my ticket. I sent in all my documents and paid the $75, which I guess is expected. Finally on Nov. 20th, I get an email saying that my request was denied. They were not able to change my name due to no more seats on the flight I had already booked... (Why does that need to happen? Why can't they just go in and change the name??)

I booked a ticket from YYZ to BOM. I received an email stating, "There has been a schedule change to the flight, please accept change for confirmation." Which I did and haven't received confirmation yet post 2 months, 5 phone calls. Every time I'm told, "Please allow 24-48 hrs. We have sent email to airlines." It's 20 days now till departure and still haven't got confirmation despite me booking tickets 4 months prior. Every call is on an average 45 mins long just to get answer, "Please allow 24 hrs and we will resolve this issue." They say 2 min hold and put you on hold for 20+ mins each time. No point booking through them if I have no peace of mind and having to spend hours on phone call to get confirmation of ticket. NEVER AGAIN!

Agent was a Mr. ** in the India office, he did very well with my reservations, thank you. I would use this service more often without any hesitation. The agent was very friendly at all times and went out of his way to answer or get answers to any of my questions.

Penalty for cancellation of a flight... Cancelled well before 24 hours in advance of the flight. The customer service rep was located in the UKRAINE, very heavy accent. Had to ask to repeat several times as there was also background noise like she was at home. She explained my fee to cancel was $100 and to rebook at another time within the year is $200 per ticket. So to cancel cost a total of $500. If I had known such robbery was legal, I would have never gone with CheapOair. Aside from CHEAPO's policy, the travel ins I bought from Trip Mate is a joke too. BEWARE, DONT BE A VICTIM LIKE ME.

I was very happy with the gentleman who handled my booking by phone on 11/30/17. He was very patient, polite and professional and assisted me to complete my Christmas travel arrangements. I called because I had made an error online in my seating selections.

Like the friendly persons I have had contact with helps me be able to book online with no problem. At my age (older generation) not always easy to do the online thing. Find they have patience to walk me through and answer any questions I may have. Very pleased.

We bought plane tickets less than 24 hours ago. Today they are a way cheaper. They won't refund, match or cancel tickets or price without ripping you off!!! I purchased the cancellation insurance is a rip off!!! They will not allow you to cancel the tickets without paying more fees!!! The customer service department is unhelpful and ridiculous!!! I will never buy tickets through them again!! I strongly advise going with Travelocity or Expedia where there is no problem canceling tickets for free. I'm not a complainer... I have never written a bad review on anyone. But this company has put me over the edge!!! Don't book with them!!!

Very very outstanding customer service. Agent was very helpful with my reservation, answer all my questions, I’m impressed and very pleased with the agent, Modesto, I will tell everyone I know that travels about CheapOair, thank you Modesto. Thank you all.

I searched for a pair of tickets on two specific dates, realized after I made the purchase the dates they sold me were not what I asked for. I called to try to get it changed, the representative told me that she would do so but charge me an additional 200 dollar fee plus approximately seventy dollars in a separate fee. I declined respectfully and hung up. She called back a moment later and said a discount applied to me and that I would not have to pay the 200 dollar fee, just the approximate seventy dollars. I asked for clarification, saying "so this is seventy dollars in addition to what I already paid?" She said "yes." So she charges me the seventy dollar fee, and I discovered she also charged me another 149 dollar fee when I looked at my bank statement.

I bought around 9 tickets from 2 different starting points for my sister's wedding. But CHEAPOAIR never notified me later on that those flights were cancelled by the airline. I got to know thru a third person about it cause she tried to get the same tickets. I had to call the airline to see if the information was right, it turned out that in fact some of my flights got cancelled. Thank God Avianca found ways to accommodate me with different dates, barely making it to the wedding... After that I call CHEAPOAIR to see if they knew anything about it (This was my second call to asked cause the first time I called them they didn't know), and still CHEAPOAIR was not aware... I had to tell them myself! I will never use this website again, the incompetence is too big of a risk for me and future flights. I warn everybody to be extra careful and call the airline if you use this website. They are not serious.

Went directly to airline what a joke. Went to CheapOair and got great service. After the purchase went to get seats because of holiday and the lady who helped me was great. Was on hold for a little while but she got the job done. Used this service many times but this was a great experience.