CheapOair Reviews

They do everything for customer's benefit and generously give you help. You would not feel dealing with some greedy commercial party, but work with decent professionals. I searched the whole internet, CheapOair has the best price for the tickets to China and Iceland.

The Operator sale to me an unwanted fare, that was not what I want, I specific declare that I want a fare with 1 Checked baggage include, and she sale to me a fare without baggage. When I verify that fare with the airline I return to you to ask for the refund, the answer was to have a price of 75§ per person, so 300§ to be lost for me.

Very polite and nice assistant. Question was answered in fast manner and clear. It is important you guys keep these high standards. I very appreciate politeness and fast response of representative. Most likely to return for my other tickets and recommend to friends. Good job, thank you.

I had purchased a ticket from CheapOair however due a delay in processing my visa I had requested a change of dates for which they refused saying that the airline forbids it! And then they said they will make a request on behalf of me however this is also a lie for which they just came back and said the airline refused to reschedule my travel dates and that the ticket is not refundable and that I will have to bear a loss. This really sucks and if I had known about this I would never have gone with such a cutthroat of a travel agent. So I am warning everyone out there. Please think twice and don’t let what happened to me happen to you! - From an extremely disappointed customer. Oh and by the way their customer support chat sucks too. It disconnects when you have told your grievance to an agent and you can ever get transferred to that agent and you just waste your time repeating yourself to every agent that connects and all they can say is sorry!

Agent was able to get the exact flights I needed! Very helpful and actually listened rather than assuming! I truly dislike your cancellation policies as they are different from virtually every other booking site, but it did meet my needs for this itinerary (you should allow 24 hr cancellation without ANY fees).

I use Kayak. CheapOair said it was cheapest. I tried booking twice online. All my information. It wouldn’t book. So I called. Person on the phone says that the rate went up. I said I am still online refreshing it and says it’s still cheap. He explains their systems don’t update that fast. I won’t waste my time with you again. Misleading.

CheapOair shows the same prices as Kayak -- but I decided to go with them, because unlike Kayak, I can choose different airlines for departure and return (something I wanted to do for this particular flight). In the end, I ended up going with the same airline (United) for both return and departure. Being already on CheapOair, I began my booking process. Credit card in, hit Purchase, and BINGO "The price of this flight has just gone up $300." What?? Then within 30 seconds I get a phone call -- guess who? CheapOair trying to explain this. I said no thanks. Went on Kayak and guess what, got the flight I wanted, purchased for the $300.00 less price. After all this happened, I had a sudden vague memory that this happened with CheapOair before - been a while -- it all seemed to ring a bell. My advice: Stay far away from this website to book your flights!

Even after quoting the price for the flight the attendant still found an additional discount, that was great! Thanks very much. This is my first time using CheapOair and I am very satisfied with a customer service. Everyone should try them.

I booked a flight for an aunt with health issues to match the flights of 6 other family members. I paid twice as much for this because I was told that if any changes were made to the other 6 passengers flights by the airline I would be able to change my aunt’s flights without having to pay any additional fees, but that was a false statement as changes were made by the airline to the other 6 passengers flights. And after being on the phone for 1.02 hours with CheapOair I was told that if I was willing to pay a hefty fine and an additional fee I could make the necessary changes to match the changes made to the other 6 flights, this is not what I was promised.

Beware of the deception and hidden fee this page is listing. I recently purchased a flight ticket and had to call customer service 2 minutes later because the system messed up my name. (My middle name got repeated twice?) I am a meticulous person and I check details couple of times before and after everything. They offered to charge me $50 for name change, even though the website said free cancellation within 24 hours, but they were going to charge me $75 if I just cancel and buy the ticket again, so I agreed with the 50 just to correct my name. Then later when I reviewed my credit card, in addition to $50 they charged me for extra 35 for seat assignments which I did not.

Had a little trouble getting seat assignments online, so called direct. Was helped by a man who was so helpful and efficient, found us better options than we had found, and saved us money! Wish I could remember his name, so I could recommend a raise for him. The best booking experience I've had for a long long time.

I bought three tickets from this agency, one for me and the others for my mother and stepfather. I bought it Monday 6:00 am and received confirmation on my phone at 6:36 am. They did not send the confirmation on my e-mail until Tuesday. I sent the e-mail confirmation to my mother and she identifies a typo in her last name. I called the number for correct it and someone in India said I have to pay $50 dollars because it had been more than 24 hours. I believe it is this company trying to steal money from the customers. They send information late and expect customers to pay for it.

On May 1, I sent an email inquiring on several charges on my Visa card. All totaled these charges were $4661.47. The flights consisted of 2 trips for 2 family members due to the illness and consequently the death of their father. I have questioned the reasons for the charges other than the plane tickets themselves, and have never received an explanation. I understand the tickets were $2,724.80 but do not understand the remaining extra charges totaling 1,936.67. I do not have receipts as reservations were made by my daughter.

We called with a difficult request (leaving in 4, returning as a group of 5) and the agent was patient, thorough, courteous and effective in finding the best flight at an excellent rate. He spent a lot of time making sure we had achieved what we were looking for, and was great at explaining airline policies and pricing. Thanks for the great experience.

I had a booking Agent Simon that helped me thru this booking. If at all possible I’d like to speak to him please! He is a fantastic person who dealt with an exasperating handicapped elderly woman my mom! Now she wants to change it.

We missed our original flight... had a pre wedding event at 8pm. Airline couldn't get anything that didn't arrive after 8. CheapOair got us a flight and we are arrived with time to spare!! CheapOAir will be my first choice from now on. Thank you.

We were pleased with our first experience with your company. The agent I spoke with was very helpful, knowledgeable and very friendly. I would recommend CheapOair to friends. Happy with the experience. Thanks.

It looks great when we search for low fair. But suddenly change fare when booked. And if you cancel ticket, you will only get 20% refund...because you have to pay cancellation fee twice. So forget for refund if you use CheapOair. You only get very little what you pay for. Even I pay for flexible ticket...they said it only valid for 24 hour... Every airline didn't charge if you cancel ticket within 24 hours.

the service rep was very helpful, good manners, was precise and checked to make sure everything was done correctly. Thank god for her. She was an angel. I needed special help and she knew just what to do and got it done very, very grateful.

CHEAPOAIR is CHEEEAP. They promised me seats and charged me $20... Then when I was supposed to fly, they said airline did not honor their cheap business executive and I have to select my own seats amongst what was available... Ridiculous staff has audacity to tell me I will have to wait for 45 minutes on wait till her useless boss comes online to resolve issue. I want my refund along with penalty of $100 to compensate me for mental torture.

I made a reservation with this company and they said I could cancel within 24 hrs. 50 mins later I had to do exactly that. They let me cancel ok but they charged me $50 plus something else. What a racket. People beware. Not only are they way more expensive but if you have to cancel it's going to cost you and what they took out of your account instantly they will take a week putting back. It's a win all the way for them. So the part that says you can cancel beware it's going to cost you.

DO NOT BOOK WITH CHEAPOAIR!!! They charged my cc 2x $60. Apparently booking fee for fare there and fare back. These charges were never explained to me. Also charged $175 hotel cancellation fee. I called and cancelled cause they recommended the hotel and when I went online to check the hotel, the reviews were terrible, hotel was reported to be very dirty and unkempt. I called the hotel and they assured me they do NOT charge a cancellation fee so this was all CHEAPOAIR. I called and was assured a supervisor would be returning a phone call to me and have heard nothing. I am calling my cc company and disputing charges. My recommendation do not book with them so you do not have to go through this process. I don't know about anyone else but I do not have $295 to throw away to these criminals!

Assigned seat was great. Wonderful service. However I was grabbed a $50-$100 coupon based on number of passengers on this booked flight, to be able to book a flight within 60 days and have not yet received this. How will I receive?

The service at CheapOair is extraordinary. People are extremely helpful and polite. They wanted to help people. We even had to change flights and they were totally helpful. The background music when put on hold is deafening. Turn it down.

I booked my flight from Tampa to San Francisco and back in June. Booked three nights Hotel room. The agent was very helpful in getting me the cheapest and best fare. However, the airlines (United) continues to play games and charged for seats even though my tickets were upgraded for an additional charge/person.

I used CheapOair to book a flight and rent a car. The customer service agents at CheapOair were very helpful, friendly and professional. They answered all my questions to my satisfaction. I highly recommend this service to anyone who wants to book a flight or rent a car.

Though the customer service rep was nice, I thought that the price would be much less, and I had to go with an earlier time to even get a slightly better price. The rep was able to bring down the price of the unaccompanied minor from $150 each way to $50 each way, but the ticket itself was almost $500. I think I should have done more shopping around.

I was having trouble online booking my trip to Colorado. I called the direct phone number and the CheapOair representative worked hard to find me the best price for travel on the exact dates I needed. I believe his hard work saved me a couple hundred dollars that I can now spend enjoying my vacation. He was very patient and polite. I will call CheapOair first from now on when I need a flight.

I had talked to a representative about purchasing an airline ticket for my 16 year old daughter. The first two flights wasn’t working for me. I wanted an earlier time to depart and early time to arrive with a layover closer to home. She was very accommodating for me.

I had to cancel my booking for return flight more than 40 days in advance. I called their customer service which is based in India and I was asked for $300 for cancellation!!! Even though I bought the Insurance Travel Plan for $148 offered me by CheapOair and when I was buying the Insurance I was told by the lady from this company that "insurance is covering rebooking or cancellation of flights... etc". The company provided me with misleading and deceiving information at the very beginning. I am totally disappointed with their approach and unprofessional behaviour. I hope this review will help company change their attitude towards customers and will prevent people like me being misled and deceived.

I am generally very happy with CheapOair. I have found the telephone operators to be polite and professional. The service CheapO provides is simple and easy to navigate and I have never had any trouble with ticketing or at check in. I have used CheapO exclusively for many years. One issue that could be improved. I recently had to change a booking as I had booked the wrong flight. My fault entirely. The operator cancelled the flight, and then quoted another flight that would have required me to pay and extra $220 AUD. I happened to be on the website which showed another flight, exactly the same but with a different airline that required only a $20 addition. The operator was apologetic, but it's just something the operators need to be careful of. All in all though, the service is generally very good. I will continue to use CheapO in future.

I booked by Florida trip via CheapOair on the telephone. The representative was very patient and understanding. She tried to accommodate me with the least experience way to my destination. She offered my several options with different airports and departure times and dates. She was able to finally offer me something that worked well with my budget and dates.

My mother bought a ticket for me on May 7/18, 15 minutes later when she realized the departure date was wrong she call to change or cancel the ticket. It was difficult at first time because the English speaker agent was not clear. Then a Spanish lady help her to change the date. Why we cannot cancel without cost before 24 hours? That is not fair.

Each time I book with CheapOair I am treated with respect and courtesy. I understand every step and if I don't it is explained to me. I will continue to use CheapOair in the future and will recommend it to others.

The rep. refunded the difference between the amount charged for the airline ticket by phone vs the online cost, she called before this to discuss the issue. The online service asked for a 2nd passenger and it wasn't until the rep. and I were almost done that it worked for 1 passenger, I had called for website help to complete the reservation and use discount code LC50. She also offered $50 off of my next reservation, seat assignments and emergency medical assistance at both airports. I appreciate the rep. correcting the difference in airfares. It may have originally been a miscommunication about how the online service was functioning since the fare remained consistent.

Didn’t know I would be charged a 13 +dollars fee. Yes it was a surprise when I look at my bank statement, never was told about the fee from the booking agent. One would not like to find out about a fee on their bank statement. It was never discussed with me or did I authorize it. I'll be calling my bank in the AM and disputing this charge.

I wanted to know the price of a flight... not book one. You guys I didn't confirm a flight... I have no artillery of flight. I had a prepaid card to use if I decided the price was in my budget. Obviously it wasn't cause I didn't see a price at all... just your notification of a booking number. Really. I gave the prepaid card number hoping I would see a price first then either confirm a booking or opt out of the process. Instead you jumped the gun as soon as you had a card number. I don't owe you nothing. I didn't confirm a flight at all. Please do not call my number anymore from any numbers. I have called the Better Business Bureau. I was instructed to do a few things of one I have mentioned in this text. Further communicates after I have asked you to stop will result in me taking their next strong advice.

Representative did an awesome job accommodating me with my flight itineraries. I was a bit frustrated when I called at first 'cause I couldn't access online to see which flight I have to choose but she helped me find a better deal with less layover time. My flight is very urgent since my father just passed away. I was relieved when I called and be able to finalize the whole trip.

I spend a fair amount of time comparison shopping for my travel flights and almost always end up making my reservations through CheapOair. My most recent reservation was a multi-cty trip encompassing 6 airlines (Including code share partners) and I was concerned about excess baggage fees. I spent about 20 minutes on the phone with your agent and she exuded total confidence and knowledge so that in the end I felt like all my questions had been answered and my fears allayed. Thanks! I often recommend CheapOair when the subject of flight reservations comes up and have steered several people your way.

I was on hold with my own corporate travel system for 15 minutes waiting for assistance. I lost patience and called CheapOair. It took 15 minutes to book my international flight. The representative was helpful, patient and so knowledgeable. Wonderful experience. I will use CheapOair from now on for both business and personal travel.

I was in the process of completing my reservation and punched the wrong key and ended up with traveling companion and since I was traveling alone, I tried numerous times to correct the mistake and could not, so I had to make a phone call to complete my reservation. All the agents I talked to was very professional and very helpful on assisting me in completing my reservation satisfactory.

Ernie was great! He helped me with some updates to my flight and hotel. He took the time to call hotel to confirm certain requests that I made and explained everything in plain simple details so that I understood. He took his time and helped me with my bookings. I highly commend him for his professionalism and knowledge.

After booking, I received a confirmation from the airline with a confirmation #. After that, CheapOair sent me an email saying my payment was declined. I called the bank and the airline who both confirmed that the card was charged, and the airline reconfirmed my booking #. The next day CheapOair sends me an email saying the booking was cancelled. When I was speaking to the airline, I found out that CheapOair added almost $30 in fees to the cost. So in the end I paid more for worse service than if I called the airline directly.

I was recommended to try to book with you, so I did. It seemed reasonably priced, but tho I put to arrive in Newark, NJ, it still selected LaGuardia. I called to have it fixed & was charged another $150, which is not a good price, so I am disappointed with the charges.

Agent was very efficient in seeking the best deal. He spent a lot of time online and even called me back to tell me about the deal he had found. I certainly will use CheapOair for my next trip. I will recommend it to friends.

Recently I had to cancel my husband's and my flight to New York. While the gentlemen was very helpful not once was there a mention of a charge on to my charge card. I understand what the words, "service fees". However, no one has the authority to charge my card without my permission. I will be sending this same information to customer service at Cheapoair.com. They did however send an e-mail which I believe is not the proper way to submit your "service fees".

I purchased my ticket one day and two other tickets (people traveling with me) and had a very positive experience both times. The clerks were courteous, well-informed, and very helpful. I will recommend your services to others. Thank you!

On 4.29.18 I called to make a booking because the application would not work, the gentleman was very nice and apologetic and offered a $50 voucher per person. I was told I would receive an email right after booking. I never received the email and was trying to make my next booking for June.So I called back on 5.1.18 and was told that I was charged $29 for a service I did not ask for to receive up to $50 off of my next booking. Needless to say I will most likely be making that June booking elsewhere as I feel I was deceived.

If I could give minus stars I would. Absolutely the worst service I have ever received. Firstly I booked a return flight, received an email confirming the flight itinerary etc, then a few minutes later I receive an email saying that my booking was unsuccessful due to the flight being fully booked. I then booked and confirmed another flight with them without checking that my bank account from the first attempt. They had charged me for both. I then contacted them to request a refund from the first attempt and I was asked to give a flight reference number which was conveniently missing in the first booking "confirmation" email I had received. I was informed that they had no records of this and was told there was nothing they could do. I then called them and was put on hold for 45 minutes only to be hung up on. What a scam, please avoid them at all costs!!! Rather pay more for better quality and service!!!

Horrible experience... I had to cancel my booking for an unexpected emergency. I got charged $300 which is $100 for every passenger. The calls for customer service and cancellation are outsourced to India and it was really hard to understand what they were trying to say. I asked who charges the $300 and they said CheapOair does. I told the person, "The cancellation policy is not clear when you are booking your flight. It's deceiving and misleading." He said it's the fine print which says, "Please read the 'terms' page when you checkout." I also asked if my booking can be re-instated if I cancelled 2 minutes ago and they said, "NO. The refund has been processed already." So in the end I'm losing $300 for not being informed and for a trip which I will not be able to go to. I hope to write these negative reviews on all review sites and notify all my friends so they are aware and don't fall victim of a special circumstance like mine.

We have purchased a set of tickets for friends of ours to fly in from Moscow to San Francisco. A few days after we realized that we accidentally switched the first name with the last names on the passenger names. I called CheapOair and was told by the representative that all I have to do is email the copy of passports for both passengers to waivers department which I did immediately. Following week I contacted CheapOair again to follow up on the process and was told that they are working on it and they are not sure about how long it will take for the issue to get resolved.

I called CheapOair and spoke with Carlson, he told me the cheapest rate was $872.50 for my selected flight and he told me I must book it immediately or all seats would be gone soon, so I stupidly did. After he booked it for me I checked on Expedia and the exact same flight was $150 less. I was still on the phone with him at this time and told him, and he said it was because Expedia overbooks flights, which has never happened to me in the many times I have used Expedia. I will never use CheapO Airlines again, I should have stuck with Expedia which has been very good to me in the past.

The lady I talked to did not seem to understand what I wanted. After many statements to her she finally understood what I needed. I still have a few question, but will wait a little while before I call. Thanks.

The agent was nice, courteous. She seemed a bit confused, maybe I made her nervous. She kept changing her figures, even gave me the wrong booking number, it had one too many numbers. When I got my booking confirmation, it did NOT have the "Airline Confirmation" number. I don't know whose fault this was, maybe just miscommunication between us. I had call the Airline to get the correct information and seat assignments.

At first I was very upset with the process. I found the flight I wanted. I entered the information needed including my charge card number and personal information. Then I clicked on "Book it" and it said , "Sorry, you missed it". At that point I was very irate. I picked up the phone and started dialing the toll free number and before I entered the last number, they called me. They straightened everything out. The only problem now is that they never sent me the information. I will be in contact with CheapOair soon.

CheapOair delivered a completely different schedule on my itinerary. I called right away to change. They said that I had to pay $100 more if I want to correct it to the right one. To cancel they would charge me $50 dollars. They refuse to help me. It is a scam.

Don't use them. I had to change a flight that I booked through them. Spoke with someone who determined it would be more cost effective to cancel the first itinerary and rebook to include the few extra days. Said I'd be getting a refund on my first itinerary in 7-10 business days. I was so happy with the service until I never received a refund and logged into my account. Now I have 2 ACTIVE flights to Europe leaving on the same day under my name. I basically bought 2 RT tickets to Europe for one trip. I'm devastated because the company is acting like it's my fault and I'm not getting my $2000 back.

I just wanted to state I never write reviews or deal with this stuff usually. I just never use your services again and tell people not to use y'all either but this is just inexcusable in my book. I was booking my travel online when had to pause for business when one of your travel agents called me and said they could help, I agreed to use a live agent instead of doing it myself since they know the outs and ends. I told him I needed a flight the next day which was on Friday and I was going out of town for weekend and back on Monday which was recorded. He said ok. I paid. He read trip back off to me and said ok. When I was coming back from my trip to get on airline they said they did not have me on flight. They said, "The travel agent booked you for flight back on JULY 23," which it was April 23 and who knows maybe he read back my trip correctly and I said ok.

I am very unhappy with CheapOair. I purchased a ticket yesterday and tried to cancel it because, I found a new flight with a shorter lay over, however; I was told that I wasn't able to cancel my reservations without paying $50.00. Will at this point, I plan on contacting the BBB office. I was told yesterday morning that I hour's to cancel my reservations, without a fee.

Today, I noticed a charge of $14.97 on my credit card which I didn't recognize. Then I googled merchant name and I found it is something called Travel Plus which I never heard before. I called up phone number provided on site and got to know that I have got subscribed for some membership for Travel Plus in order to book my ticket from www.cheapoair.com. But, I have no clue about it how I subscribed, how travel plus got my personal and card information and kept charging from last 16 months.

After booking and paying online, CheapOair canceled our flight to Cancun Mexico by saying there was a mistake with the price, our credit card went through, we bought the ticket and got confirmation! This is the second time this happened in two months period. You can't depend on CheapOair even with confirmation number Booking Confirmation. CheapOair Booking: ** | Booked On Wed, Apr 25, 2018.

Was given a gift certificate for CheapOair for $400 for Christmas, booked trip to Colorado for August online on Monday. After applying gift card to booking balance was $42.90, which CheapOair debited from my bank account. After looking at bank account, Frontier Airline also debited my account for $380.80. After being on phone with CheapOair for almost 3 hours, they claim that I did not apply the gift card and will not apply it to this trip. I never gave Frontier Airline permission to debit my account for anything and now both CheapOair and Frontier said there is nothing they can do except book another flight because I still have a $400 gift certificate to use for another trip.

I have cancelled my tickets within 24hours because of change of plans beyond my control. While they agreed to cancel my booking, they are charging me a cancellation fee of $75/person - total of $300. This is against the "24-hour reservation requirement” policy by department of transportation. I have submitted my complaint via telephone and in their survey. I will continue my follow up with all parties that can potentially make a difference.

I have to call to change my flight. The people answering have a heavy Indian accent. I cannot understand what they are saying. Also they have the habit of talking continuously without listening. I called a month ago and the guy said it will cost $400 to change a ticket. Today I called and this guy said it will cost $800 plus. I ask, "Why is there a increase?" He said, "There is a service charge of $300." I talked to a manager who said the same thing. They all have this Indian accent and I suspect they must be located in India. I gave up. I called the airline directly. They change my flight for a charge of $100 but they also will refund me $230. CheapOair is a scam. DO NOT USE THIS SERVICE.

The only negative was the time it took to confirm booking. Tried initially to book online but after waiting for over twenty minutes I timed out. Phone took even longer about forty eight minutes. Agent kept coming back online assuring me the delay was on Spirit side.

We made the airplane tickets reservation today through the website. After finishing making payment, we decided to select the seats; but found that we have to pay $50 to select seats. "What a bummer", never heard that you need to pay extra money to pick the seats by yourself. If we do not pay, we have to wait till the day we check in; the chance that three of us (including a kid) sit together will be very low. We got the call from the company quickly after making the reservation; the guy over the phone said he would like to help us to select the seat; but we have to pay $50 in order to make the seat selection now. I was upset about the fact that we have to pay some money to select the seats; so told the guy that we consider canceling the tickets.

Fabulous, my accommodation were perfect. This was the first time everything went smoothly. I will be using you again. I used other entities before and they did no accommodate my need of wheelchair assistance and other needs. They made it quite frustrating.

Our agent was very knowledgeable and helpful in getting us the flights best suited for our length of travel. He was also very compassionate when I told him my Mom passed January 1, 2018 and that I needed to get away. She had Alzheimer's for 7 years.

CheapOair is a phishing scam. Every time I get a pop up on the side bar with a fantastic airfare that rate is NEVER rate. The cheapest rate is always 3x more. There is never a time when you hit the ad that that rate comes up on those exact dates. This is FRAUD and people should not patronize this site by buying the more expensive airfares because they have been drawn there by lies!

You ask my opinion from a customer standpoint. Not a manager or CEO. STANDPOINT. Sometime when people book a flight circumstances chance. Whereas you need to change date and time of departure and return date and time. It is very costly to do so. I understand if it's short notice. But date and time change was over a 154 days in advance over five months and you had seats available. This policy change alone would increase your sales and booking. Thank you.

Booked Madrid to Dublin instead of Madrid to Dubai, search engine changed from DXB to DUB while it was searching. In short I booked the wrong destination and so I called right away (within 30 mins) answered by 3 different agents, the first 2 basically said they can't do anything about it since Ryanair's contact number cannot be contacted at this moment. Gave the overseas numbers so I can call them by myself. I was asking them regarding the free 24 hour cancellation they are advertising and the 24-hr reservation requirement mandated by the Department of Transportation's consumer rule "Enhancing airline passenger's protection" but I didn't get a straight answer. The last agent Vlata at least told me that she submitted a request to cancel to the airline and that I should have answer before my 24 hr is over. I so felt helpless and very dissatisfied.

The person was friendly with the travel ticket, and he is knowledge about solution. I think CheapOair is a company which has many way of find a cheap fly anywhere. It is not my first ticket that I buy in CheapOair, my experience with this company is positive.

I initially booked a flight that I thought it’s a good deal for a weekend out of town. But it automatically confirmed another day (three weekdays prior to the original date) upon spending approximately 1 hour on the phone right after to see if the date can be changed to what I initially clicked on I was told there will be over 50$ fee to do that and that cancellation won’t be without a fee either! I haven’t had a similar experience elsewhere.

First of all, never believe on their advertisement of free cancellation in 24 hours. I booked an International flight and had to cancel within only 15-20 minutes due to change of plans and they still charge me cancellation amount. When I called I received reply "even if you cancel in 10 seconds we charge certain amount" AND BIGGEST SURPRISE of all they charged extra 5$ few days after without my knowledge, I recently find out after looking at my credit card statement.

Had to cancel original reservation due to a medical emergency so went to re-schedule a month later. The gentleman who helped me was patient and kind. He answered my questions and helped me to get the flights I wanted along with seat assignments. Thank you!

I had a wonderful experience booking my flight. The agent was extremely helpful. Everything he explained was accurate. I had no problems with the travel and the flights were excellent. I would definitely recommend CheapOair and would use it again.

And the refund of will be issued after 4-5 days.

I booked a ticket for my mother with CheapOair, in January, travel was in March. On travel day the airline stated that she couldn't travel because she had two flight connections in two European countries in one day, she had a passport from a country not allowed to connect twice in one day. So I called CheapOair customer service to notify them about the issue, to my disappointment they stated that I've to pay $2000 to rebook another flight because I should have known before booking and the ticket is nonrefundable... Something to that effect.

On April 16th 2018 I booked an Enterprise minivan rental for pick up in the US through CheapOair. I was quoted not only on the website but also in a confirmation email a total price in Canadian dollars. 9 days for $528.13CAD was a fantastic price! When I received the 2nd email from CheapOair, confirming the reservation with Enterprise, it then revealed the price of $513.13US!!! A significant increase in price with a currency of exchange of 30%. I called to sort this issue out, and they immediately canceled the reservation, and agreed to book it for me over the phone and to honor the CAD price. Again, I received the confirmation email quoting Canadian dollars, but when the 2nd email arrived it was again $513.13US.

Had a few problems with Airline changes but was aided by your rep to correct the problem. Good Job! We were happy with the savings re- our trip and the manner in which the staff handled everything on a timely basis.

CheapO air has resolved this issue with Me

I purchased airline tickets from CheapOair for me and my wife. I made an honest mistake and her first name Kathleen and put the LH transpose the letters and now they want to charge me $75 because of an honest mistake. I’m not changing the passenger name. I’m changing two letters of the same passenger. I feel that is unfair in they will give me no help at all. Called them three times for help or they kept saying was $75 and then we can help. I feel the company should resolve this little problem since the airline already change my return flight to a later time. Also the flight is seven months away. I feel that’s long enough to change the ticket.

It’s tough to get help making a reservation, you have to do most of this online now. CheapOair provides a good service. They helped me to save money and I feel confident flying United. It was a good experience for me and I feel confident.

They charge $75 for cancellation or reschedule, not free within 24 hours as advertised. Within half hour after my booking, I found out that I need to change the date. There was no change or cancel buttons on the booking site, I had to call them.

Unfortunately I had a very bad experience with CheapOair this time, I did pay for Enhanced Seat Assignment. Included taxes they charged $243.50. After I get confirmation from them the seat they give to us was not liked we selected from begin. I did contact to customer care and also airline, very stressful process (numbers of phone call, and email with them) and after they sent me $19.9 refund that it is not what I want. Please help us resolve this case problem, I'm hoping I still has trust in them and able to keep business with CheapOair in future.

Unable to select seats: No full refund within 15 minutes - I booked with CheapOair and was unable to select a seat through their website. When I called them they told me I could get an middle seat. I asked about using the ticket purchase for a new ticket and they couldn't help me. Orbitz allows full cancellations within 24 hours. CheapOair said the cancellation fee was $75.00 and that it is written in SMALL letters on the payment page. The supervisor said it was in SMALL letters. Lol. I am never booking with CheapOair again.

Months ago I booked My dream vacation with CheapOair. I was very excited to be able to book business class for such a long trip from SFO to be BKK. When booking my trip I purposely looked for flights with no more than one stop. I found and purchased a ticket for one stop each way. I booked and confirmed my seat assignments with my spouse for all flights. In booking my trip I purposely looked for flights with no more than one stop. I found and purchased a ticket for one stop each way. I booked confirmed my seat assignments with my spouse for all legs of our trip. I was very excited to receive everything I wanted in a flight through CheapOair. However on March 7 at 9:59 am I received an email from CheapOair stating that my scheduled flight had been changed and due to the fact that another stop was added in my return trip home that I would be required to get a transit visa for my spouse and I.

Very nice, no serious problems, I took the flight and room special. Linda ** and Lisa ** daughter. Just hope the Stratosphere is not too much of the younger people, maybe I would have been better with Circus Circus. Been there many times, however the agent gave me his best choice was Stratosphere, but as I said, I am 72, and daughter 50, so hope it's not too loud or too many young wild people. Circus Circus was where I stayed last 3 times, was not bad at loud or too many young people more family orientated, Thank you.

I called CheapOair with some questions and received excellent service by telephone from "Alan" (I believe that was his name). Also, when I booked my flights online I discovered a problem. I called customer service and was able to change my itinerary for a small fee.

I booked tickets for me and husband on March 31 to fly roundtrip. When I was booking I choose flight back April 10 11 P.M., I got hotel and car too. I received the confirmation e-mail. I used CheapOair many times before and was 100% sure that everything is ok. After I arrived to San Fransisco April 8th, I looked at the ticket back and saw that my and my husband's flight will be April 10th at 0645 in the morning, which won't suit me at all, 'cause we needed to be in town for the day. I don't know how it happened, because I chose flight for that day but for the evening. I called customer service, explained the situation but got an answer that I got what I chose, that there is no way anything is wrong and that they can fix it only if I will pay $400 for rebooking and that it was more than a week since I booked it so I should know better.

Kianna is a wonderful agent. She was very, very helpful. She assisted me as much as she could even though I know it had to have been hard for her to keep that smile in her voice when she dealt with my mother, who helped pay. (A VERY challenging person). Another gentleman helped but I don't know his name. Thank you all for your amazing professionalism.

Company reached out to me several times to resolve the issue. When I finally answered the supervisor asked what the situation was exactly, then offered a resolution. Very satisfied with their relentless efforts to make things right again.

I book with CheapOair frequently. I booked a flight under my own name and then realized I could not travel as anticipated. I booked a second ticket for my colleague to go in my place. I asked CheapOair to give me a credit with THEM so that I could use it for a future trip. CheapOair would not give me such a credit with THEM even though I travel to Atlanta and New York City frequently. I don't believe this is the way to treat a valued customer. In fact, I do not feel valued at all. Therefore, I will use a different booking agent in the future.

I tried to book a flight with Orbitz and their price was $241. I then went to CheapOair and booked the same flight on the same plane and their price was $126.60. I will book through CheapOair from now on, I am glad that I checked them out before I paid Orbitz.

They called me, resolved the issue and refunded.

I'm not very "computer proficient" so tend to avoid websites. I'm glad I tried this one however. CheapOair was easy to navigate and use. They were able to book a direct flight for LESS money than the one I was trying to book directly with another airline! I definitely will use them again.

I am happy with the way they handle my reservation. The way l was approach and everything by the representatives were professional and hotel bookings and so forth is excellent and hope to recommend my friends to you in future.

Due to emergency I had to cancel this flight and rebook another leaving sooner. CheapOair told me for $100 that I could cancel and I would be given a credit to use on American Airlines a year from my original booking date. I have the confirmation email stating all the conditions. Today I called to use the credit and was told that I would have to re-book from the same departing location which was China at the time that I first booked. What, I am not in China anymore and if that was the requirement then that should have been told to me.

I was making a reservation online, thought it had gone through, but wasn't able to complete. I called the toll free number listed and was able to complete my reservation. I prefer to do it myself, but I would not hesitate to "speak to a real person" after calling. Very professional, competent and detail oriented. Thank you.

DO NOT BE DECEIVED BY THE POSITIVE REVIEWS ON THIS SITE. We are military! My wife just purchased tickets just yesterday night @ 8pm, I asked her to ask them 4 times if we would receive all of our money back in the event we needed to change, they said yes. We were on speakerphone. Before we made the purchase, I took the phone from her and asked if we would be able to get our money back if we canceled, he told us as long as we do it before the 24 hour period. This morning we attempted to cancel because we needed to, which I suspected we might, and they told my wife who is military too that they would keep 50 dollars per person. That is not what they told us or informed us when I asked. CheapOAir is deceptive, do NOT book with CheapO! You will regret it.

Ron was very helpful in finding a convenient flight for us. He was courteous & accurate. He called me back as promised and gave us good advice regarding travel protection. I would recommend CheapOair in the future to my friends.

A friendly reminder that please don’t book tickets from this airline. They rip off people by charging money. I booked two return tickets from my family for India and they charged almost $2000. 1 day and half they send me an email that flight got canceled and the trip was for 10 days. They offer a flight with only 6 days trip. The customer services was very very bad and not helpful. They only said about refunding tickets or the flight they gave me. The refund will take almost a month and there was no accommodation done for flight on the same day. The staff had no proper information.

I booked a one way flight for May 2, 2018, only to find out 7 hrs after confirming the flight ticket, that I would have to push that date out to May 21, 2018. Upon calling CheapOair, they changed it for an additional cost of $159 which seems like a "money grab" because in all likelihood this change would cost CheapOair absolutely nothing. No regular in-person Travel Agent would charge such a huge fee.

I had to go to a funeral in Chicago. And it turned out to be spring break during my return ticket home which I hadn't purchased. Your company found me a seat... with great relief... Funerals are stressful enough. And your company came through for me.

This is my very first experience with your company. So my experience is all new. A friend of mine said I would be charged for each piece of baggage. That was not discussed with me by the person who handled my reservation. So we'll have a better opinion after I return.

I am writing to complain about CheapOair command their level of customer service. I am incredibly frustrated with their lack of empathy in response to the fact that I had to cancel/postpone a trip due to medical reasons last year. They charged me a penalty fee to reinstate my ticket and now they are not willing to reinstate my ticket again due to the fact that I had to postpone again due to my wife having to have her pacemaker fixed. NEVER WILL I DO BUSINESS WITH CheapOair.com again and I will make sure that NONE of my friends do business with you either.

You guys are despicable. You sold my phone number to marketers, everything on my ticket you confirmed was not. You did not give Alaska Air special instructions for my invalid mother. I will give as many bad reviews as I find places to do so. Worst company I ever found.

I booked a round trip flight recently with CheapOair and my receipt/confirmation showed a cost to Cabo San Lucas @ $424.20 each including taxes and fees. I then received another receipt later that day showing an extra $59.50, but I checked my credit card and the only charge showing was the $424.20 each so didn't worry about the higher amt.

Booking a ticket Fort Lauderdale to Buffalo - I had a great experience. The agent was polite, professional, and patient. I had a bad experience with another company where on hold for a long time and will not use them again. I was sold with this experience.

Tried to cancel almost immediately after scheduled flight thinking I had 24 hours to reconsider. Would not cancel without paying $50 for each member flying. Most companies have a 24 hour waiting period. Will not use this company again.

The service from this company and staff are first class. They could not have been more helpful. I have booked two flights with them, and I expect I will be booking more with this company again very soon. A great travel company to deal with.

Agent/Supervisor was patient and very courteous. Thanks to these, relatively, low paid employees that management can get away with some of their incompetence. She deserves a 5 STAR; not management. My problem was solved, when the CheapOair server didn't work. I was given some "** and bull" story, then I asked for a supervisor. It took some time, but she made me a happy customer.

I was under the impression that I got round trip tickets on Mar 28 only to find out that it was a 1 way ticket. Then to be told I couldn't get a refund only to have to purchase a return way ticket back.

I am complaining about CheapOair. The children's money for school trip. They took the money and no refund?? The first name was wrong on the ticket and cannot fix it so we have to purchase again. I phoned them and they are answering from India? You ask them to fix the problem and they give you a runaround. "That's the Flair AIR to fix the problem" But I book with CheapOair??? Will never use them again and will stay with the popular air companies. Scam! Scam! Scam! CHEAPOAIR TRAVEL SCAM!!! READ ALL REVIEW BEFORE USING CHEAPOAIR. IT IS ALL OVER INTERNET!!! FILT.

I booked via CheapOair a pair of round-trip coach tickets between SFO and CHS. I later asked CheapOair to upgrade the tickets from coach to first class. I verified with the airlines (American and United) that they charge no penalties for such an upgrade. CheapOair should have charged only for the cost of the ticket upgrades and a second booking but instead it charged the full cost of both the coach tickets and the first-class tickets. Thus, I was overcharged for the full cost of the coach tickets ($1,392.20.) CheapOair adamantly refused to refund this overcharge.

Everything, from making the reservation by phone, airport service, smooth and on time flight, nice flight attendants to a smooth landing was excellent. Would definitely recommend and do it again. This is at least my 10th time using CheapOair. Thanks for everything.

CheapOair are identical to thieves. Reservations were made online and it was unclear that two airlines were involved so that each ticket was only one way. The costs, subsequently, were significantly increased without my knowledge. When I inquired, the accounts person was incredibly arrogant and rude. If I could give this company 0 stars, I would do so. Stay away from this company.

I get spam advertisements for CheapOair on almost every other site I go to. Even on my battery charger. If that wasn't bad enough, the prices are falsely advertised. It will say 400 then when you click on the advertisement the price jumps to 520. Within an hour of looking for the best flight, the price jumps to 650$ by time you are ready to purchase. Don't make the mistake of using your atm card as you have no protection. The hotel was all fake pictures, under construction which wasn't listed, and way overpriced. CheapOair ruined my vacation. I am so upset I don't even know what to do.

We are totally pleased with CheapOair. This is our first experience and there surely to be more in the future. This trip is from Oregon to Missouri to spend an enjoyable week at Branson with lots of great country music???

Excellent for booking when an emergency comes up or you forgot to book a flight at the last minute. Would not use another company. The process is very convenient and easy to book. Feedback is excellent. All availability is given to you immediately to select. Thanks.

I recently booked a trip and was charged for my trip three times for similar amounts to three different companies. It caused my checking account to overdraw and cost me over $300 in fees. When I advised them that they would need to reimburse me they told me I needed to take it up with the individual airline. I have had to file fraudulent cases through my bank because they would not admit fault. This company is very unorganized and I would not recommend them to anyone unless you want to take the chance of having multiple unauthorized charges hit your account. Very dissatisfied!

Made a reservation for 3 April at 0655 leaving Ft Walton for Tucson. CheapOair mixed up the reservation and it was accidentally made for 6 April. Since I had already bought the ticket and the seat upgrades I figured they would just apply the cost of that ticket to a rescheduled ticket for the appropriate date but I was charged 438 dollars extra for a mistake that they made. I have not been able to get a refund and was yelled at by customer support at CheapOair's outsourced call center in India. I will never again be taken by these scam artists and I hope my experience saves someone else from the heartache that I've gone thru.

Speed was good and slight accent. We have received what we asked for except for the confusion that San Jose was not in California but in Costas Rica!!! When we asked for first class we found that was not available as the agent assumed the San Jose was California. S ** will be flying coach and not first class as we desired. Big difference... language barrier???

I've had the most horrifying and troubling experience with your service and customer service. This is the first and last time that I will use them. I was in need of being in Denver the morning of 5 April. I went online to find a ticket and via a search was led to your website. I put in the dates that I needed and clicked, when I saw the fare, to purchase. I thought that I'd purchased for the date that I requested, only to learn that your site offered me an alternative date, first, opposed to simply the date that I'd requested. I immediately called to indicate my error and attempt to rectify that matter.

Horrible experience. Trying to book a flight from Zurich to London but the flight that was booked was Basel to London (through the CheapOair website). I called them to cancel the flight but they refused and refer me to contact the airline which is out of the country. Beware of this deceptive site. I will never used CheapOair again.

Tickets to London - After going to several different sites in search of a good economical fare to London, a friend suggested I try your site. I called the number on the site and the agent was absolutely wonderful. His name was Harley and he took away any anxious feelings I had about online reservations and made sure I was comfortable with the flight he suggested for me! 5 stars for Harley!!!

I called to get prices on a flight for my sister and I and the operator found us some reservations with great prices quickly. I was on and off the phone within a 1/2 hr and am so excited about the RT fare we paid for the tickets.

I was able to get the flight I wanted. The customer service rep for CheapOair was very helpful and easily to understand. She went out of her way to assist me with everything I needed. CheapOair gave us a way to get to our destination with their credit card. I need to get to see my brother before something drastic happen. He just found out he has cancer in several places in his body. He was there for me when I had it. Now this gets me the opportunity to be with him.

I was very pleased how dedicated the person was who helped me book a flight. This person was very professional, courteous, and patient. I will definitely recommend CheapOair to all my friends and family. I rate this company with 5 stars!

Employees including their supervisor are arrogant. They, all, have a lack of customers service skills. This website is not anymore the same, their 24 hours cancellation is simply a joke. After 3 minutes of booking my trip for 4. They called me for confirmation. At the same time I did request for cancellation with supposed to be free, supervisor told me 5 minutes after booking that I will pay 50 bucks for each person's for a total of 200 bucks plus fees. Never again in this website.

Started to book a flight from Paris to Malta. Was originally $139, which was a bit high. They require $75 cancellation fee even within the first day, when others give free 24-hr cancellation and some give 4-hr free cancellation. Then the price jumped when I tried to go forward and double-checked another airline. Then I spoke with an agent, who tried to hard sell me, and I told him, "No. Thank you." Then I buy from Travelocity for $105, and I double check on CheapOair to see what they are at and in fact, even 10 min after my purchase from Travelocity, CheapOair is trying to charge $256 for the same flight. Will NEVER trust CheapOair again.

I am a senior CheapOair frequent flier. Last March 27, 2018 I departed CMI to DFW to HKG without any problem. In HKG Philippine Airlines my final connecting flight plane did not book me to Manila. I have to find another airline who required me to pay USD $602.00 to be booked to Manila. On March 31, I called CheapOair to request for a refund for the failed booking. Outsource customer service staff cannot understand my explanation. The problem was the failed booking from HKG to MNL hence my request for a refund for the HKG to MNL flight. Please help me.

The staff are very helpful & accommodating. They tried to gave me the lowest price as it can be. They answered all the questions I asked them. And they listen to my concerns & some request about the airline's services.

The agent was very helpful with professionalism, her information was clear with great up tempo manners. She tried to find a better deal - I saved $$$. Very first time I booked by CheapOair with great positive experience. It was easy, clear, trustworthy. Received my booking confirmation while I was on the phone. On top of greatest agent I got the cheapest price to go to Japan from anywhere else with great connections. Thank you - I recommend CheapOair to my friends and families.

Both ladies were very helpful in obtaining what I wanted. They both get an A plus. Please reward them. Both were very pleasant and patient and did a superior job. I will be using CheapOair from now on. I would highly recommend this site to my family and friends.

Multistop Air Travel August 2017 - no corrective action response for over 8 months after reporting problem. On 3 August 2017 my family and I were kicked off an Air Canada/Rouge flight from Toronto to Venice for no valid reason and CheapoAir never offered any assistance to help us reach our destination on time in order to catch a cruise and never offered any compensation for our troubles. We were left stranded in Toronto and our vacation was headed for ruin. CheapOair did not once offer the assistance of a crisis response agent to help guide us through the situation to find a workable solution. I had to find a solution on my own which ended up costing over four thousand of dollars. Their customer service is absolutely horrendous. They use a tactic of always changing the agent with whom one is working with so there is no continuity in resolving issues over time.

I was buying ticket from Myanamr to USA and the seats were available when I was purchasing and then SOLD OUT after I submitted all the information. I had tried it more than 3 times because the tickets were still available but SOLD OUT every single time I click submit. A few minutes later, I got a phone call from customer service and she said she can help me the airline and the price that I was looking for. I thought it's gonna be helpful and she took all my informations very quick and did not even give me time to speak. She did not even say a word that it is going to be extra charge for that. It pissed me off. The tickets cost $3020 and they extra charge $238 for the agent and taxes. I am not sure they charged that amount for travel assistance. I personally would not recommend to purchase from this website.

I don't know where to begin, I want a flight on a certain date and get a price, hit submit and get different dates with no way of cancelling. Call customer service and tell them they gave me the wrong dates and they tell me about some kind of mumbo jumbo about cheaper price for those dates, I tell them, "I only want the dates I punched in and not some random dates." He tells me for my dates it will be $100 a person more. I tell him, "That was not the price I was quoted so cancel everything," he says, "For $15 a person he will be happy to..." NEVER, NEVER GOING TO GET BURNED by these thieves again. BEWARE, BEWARE, BEWARE, YOU WERE WARNED. P.S. Choke on my $30 cancellation fee.

My communication with the Agent was excellent. I was able to complete the purchase of tickets for my trip in April. I also was making reservations for another person, as well. I completed the process including seating. The trip is from Philadelphia, PA to Jackson, Miss.

I requested for info to travel from Philadelphia, my home, to Las Vegas in May 14 and returning may 22. I was quoted 283. I asked to send the details to my email. When I opened my email -- it was reversed -- leaving Las Vegas to Philadelphia and returning to Las Vegas -- the dates were correct, cities reversed. When I called CheapOair the girl did not understand what happened {the word reversed} -- to resolve the situation I was told to cancel the present trip and she would help me redo my trip -- as it turned the trip went from 283 to 475. Their service is poor and they do not understand enough English to do the proper job.

I made a reservation for two tickets in online booking #** and the computer made an error. I put departure date July 5th 2018 and computer entered April 5th 2018. I called the agent right away and mentioned the computer error. She said, "You will be $150 for the cancellation," which she charged me. It’s not right. It’s not my fault. I Made new reservation booking #**. Please kindly refund my cancellation charges. I am a regular customer of CheapOair.

They will tell you that they will get you seat assignments and charge you $29, and they will tell you that they will email you the seat assignments. You NEVER get the seat assignments. You call them back and customer services keeps telling you that they never charged you $29 for the seat assignments and you were never assigned a seat. But they charged your credit card. Then they tell you that your refund will not go back to your credit card for 7-10 days. When asked why they do this, they tell you that they didn't do anything. All the customers they do this to -- imagine how many $29 they collect and then have to refund, but how much interest do they generate sitting on our money for 7-10 days?? They unconscionably lie to you.

The Service that I received today from your Sales Agent was - Professional, Succinct, Knowledgeable, Efficient, Dedicated to getting me the best price for my Ticket. In the past I have used other Airline Services and the switched to CheapOair where I have always had satisfactory results, without question, I always come back to CheapOair.

This was the first time using your company. Everything went off without a hitch. I loved the early alerts that let me know my flight was leaving on time before I arrived at the airport. I would recommend company to a friend.

I am appalled at the different tiers regarding seat choice and carry-ons aka “basic”. However the agent I spoke with changed our standard fare (seat choice and ability for carry-on bag) from a whopping $200 to at least $100, which I was grateful for. Our tickets still cost $848 to fly to LA which is astronomical. But I suppose it would be the same or similar on other airlines. I was very thankful for the discount.

If you make my mistake and use them to purchase a ticket, DO NOT BUY travel protection plan, it is total scam. After I made so many call and speak with 10 of them, to cancel my trip they offer me 20% from the amount of the ticket I paid. The supervisor who spoke with me gave me less than that. They are the worst you could deal with.

Good day! It is my first time to book a flight in CheapOair, upon booking I already had a problem but at some point it has fixed by the help of their agent Tibor **. On the departure flight I was disappointed to the seats were selected and confirmed upon booking which we selected the seat 43J and 43K and unfortunately we had move to 49J and 49K. It also happened on our returning flight which we selected the seat 43H and 43J we also moved to the seat 53J and 53H. Overall it was ended a good and safe flight. Thank you.

CheaopOAir has finally resolved the issue. After my initial review, they became more diligent in contacting China Southern Airlines and keeping me posted with the progress. I have just received my refund from China Southern Airlines. The agent/processing(?) fee from CheapOAir was not refunded (it was promised by one of their staffs when I requested for a refund sometime in January), but after all the back and forth, I'd let it go at this point. I updated to a higher rating - CheapOAir does want to maintain a good relationship with their customers.

AVOID this 3rd party self-serving firm. It will nickel and dime you and then some, without your approval OR YOUR AWARENESS...until you get your credit card statement... If I can give a negative score of -5, that is what I would do.

I booked a flight from Tampa to Thailand several months ago. Today with a little over 4 weeks before my flight CheapOair sends me an email saying they have changed my flight. The new flight they put me on leaves 2 hours before my connecting flights arrives. I called CheapOair and they just gave me the runaround and said they would call me back in a couple of days. I went online and checked with Air China and my original flight is still scheduled. So why did CheapOair kick me off my flight and why would they change it to a flight that is impossible for me to connect with. Avoid CheapOair at all costs. Oh and when I booked with them they added hidden fees so just one more reason not to use them.

Booking is difficult. I had to call your toll free number to finish. Your staff was very nice. I purchased the ticket for my nephew, I hope he does not experience any difficulty when he picks up his ticket. Since he is picking it up at the Guadalajara Mexico Airport.

Scammers, they trick you with deals, you try to book, they take all your information including your credit card information to the last detail. Then they tell you confirm change of price, if you don't someone calls you immediately on the phone telling you, "Someone booked before you and the seat is not available but we have these options for you", i.e. they will scam you online and on the phone, beware travellers, they are scammers and have more than one website to trick you with.

I purchased an airline ticket on February 8th. Due to a personal illness, I had to cancel. After cancelling, I saw my physician. He helped me with my medication and got me back on track. I was able to reschedule the same flight. It was explained to me, at the time of cancellation, I could keep the ticket, use within a year of cancellation, and pay an extra $300. With the travel insurance, if I met the criteria, I did not have to do this. I was just supposed to be able to reschedule, with no penalty. I have tried to fill out the claim form several times.

I booked an ticket from DFW to Vietnam, I saw a ticket cost 1265$ on the CheapOair, but when I completed it cost me $1301, and then selecting seat, all seat are unavailable. They tried to sell their ticket without responsibility, try to hide their seat, They told I have to wait for available seat, if not, you can select seat now with $14.95, oh my God, that's so rude. I was very angry, I cancelled the reservation in 30 minutes, they costed from me $75. It is illegal and robbing action. I will never ever buy this website anymore. I surely that my friend and my family will never ever use this website for their travel.

The agents answer phone promptly, they are very well trained, knowledgeable, very pleasant and in general they are awesome. They answered or solved the issue that the customer had. And I will recommend CheapOair to my families and friends. Good job guys.

I was Expedia client for 8 years but then I started having issues with them, then a friend of mine referred me to you guys and I did some business with you through your rep Allen and I was very happy with your services. Then I had to purchase another ticket for my wife and I came across Yousuf another outstanding gentleman and very good service. I am impressed, I won't say that I travel a lot but I do travel at least twice a year using business class from Dubai to United States and now onwards it will be through you guys. I really do appreciate your service. I don't have a company nor business, I work in Afghanistan right now but it can change.

We purchased several tickets from CheapOair's website for air travel from Kigali, Rwanda to Kilimanjaro, Tanzania. All of them went thru flawlessly, however when some 12 passengers arrived from Kigali to the connecting flight in Nairobi the connecting air carrier Kenya Airways refused to accept the tickets as they do not have a ticketing agreement with Rwandair. The only solution was for me to purchase some 12 brand new tickets at the departure gate or have all of these guests forfeit their prepaid East African Safari. This resulted in an out of pocket to myself of $2800. We have been exchanging correspondence with Cheapo for nearly 2 years and it has been one dismissive email after another filled with endless and inexplicable delays coupled with empty promises and redundant request for additional information. They have no shame, no honor and lying comes from them with great ease.

They were perfect and understanded my mistake in booking. Repaired it promptly to my satisfaction. I would recommend them to everyone. They explained everything so I could understand. They got me an alternative flight that was just like the first one without raising the cost. Couldn't have asked for more.

I called in to them trying to make changes to my trip to the Philippines and was told I would have to pay over $1000 to make the changes. On top of that I paid for the insurance with the flights and was told that is really only for emergencies. Now I am stuck in a trip that I needed to change and can't get out of it unless I am willing to pay half of what I paid for the trip to begin with. I will never book through them again. I even got a credit card with them and have 0 intention of activating or using it.

Do NOT book with this fraud company! They are the worst company ever. They ripped us off and would not give us a refund that was within the 24 hours of the cancellation rule. We ended up paying for tickets that we couldn't go on flight for! They ripped us off with 2400 dollars! I repeat do not go with this ** airline. I promise you will do whatever it takes to make you lose money! They also hire the stupidest agents to be part of their customer service team! The agents don't know anything! They don't even know how to questions. Again do not make the same mistake we did, do not book through CheapOair!! I really hope no one goes through the experience we had to go through!

I booked round trip tickets on March 13th for my husband, our baby and myself. When I chose our flights, we had the option of choosing our seats and upgrading to AM Plus seats on our Aeromexico flight. The upgrade on the seats was about an additional $200. When I called the airline to confirm our seats, they said we have basic seating. I immediately called CheapOair and each and every representative I spoke to could not tell me why we are not getting our AM Plus seats. We fly out on the 27th. I was on the phone for 3 hours getting passed from one department to another with no actual help. (Hold times always say 10-12 minutes, but you're holding for much longer in between)

I will NEVER recommend or use CheapOair again. Having had a problem with round trip flight ticket times being changed by the airline, I called CheapOair to try to reschedule the flights. After having a difficult time to understand the first few agents trying to help me, I asked to speak to a manager. He acknowledged that I had already called, as I’m sure it is recorded by my phone number, and gave me a runaround. I called back one day later to ask another question regarding my situation and the representative was VERY abrupt and rude. While I waited for the automated survey to come on, I realized that the agent did not hang up and I heard her mock me to her co-workers as well as talk bad about me. I then called back to file a complaint and they were very quick to say they’d look into it, took my phone number (yeah right) and hung up. I haven’t heard back. NEVER again will I use this low-class agency.

Very pointless to put in an accurate date of when you are departing and they switch the date. So of course when you try to cancel with them they charge you a $15 fee per person. Such a rip off. I will never book through them and I will make sure I let others know as well. They like to switch the date and will charge you for not wanting to use them. Horrible experience.

The entire experience is not what it seems. I am a regular user of Expedia. What they published was around the same price as I ended up paying (before the added penalties) as I would have paid at Expedia. The only reason I picked CheapOair was because it showed a cheaper price. So as you can see from the screenshots, they show tickets were approximately $469 but what we wanted was sold out. But this was how the page showed after I bought the tickets (it was not sold out originally when I clicked through).

We booked a trip on 10/3/2017 and they called 3 days before to tell us that our flight was canceled and they rescheduled us on another flight THE NEXT DAY. We are a family of 7 and when I asked who was going to pay for the hotel they said, "Sleep at the airport." It takes hours... literally hours to even get through on customer service and they offer nothing to help. Would not rebook us on a new airline for the same day or pay anything towards hotel for extra night. Just "sleep at the airport" after 5 hours of talking to managers, etc. TERRIBLE.

Totally dissatisfied with services purchased from Frontier. Services I paid for -- ie secured seating ahead of flight were not in place when I called 24 hours in advance of flight. I am disabled and had requested aisle and close to front of plane seating. The seat they had reserved for me was at back of plane and not an aisle. The same situation occurred on return flight confirmation. They did finally resolve, but since I paid for services, situation should not have occurred. Refund should be considered by Frontier and CheapOair. Thank you.

Booked a flight to Argentina with them because it was $300 cheaper than all other prices I looked at. I booked a flight that went LAX-SCH-EZE and it processed perfectly, I chose my seats and paid. All was good. Then I get a phone call 5 minutes later, that my seats were not picked. I was told that I had to book the seats on the phone and it would cost $50 per seat to select the seats since it required a customer service agent. After asking to cancel the booking and getting told it was $75 cancellation fee per ticket (within 5 minutes) I decided to tell them I would not accept having to pay to book the seats.

This company charge you to cancel a ticket even if you are in the 24 hrs window to cancel. They charge you $75.00 and if you passed the 24 hrs they charge $150.00 and the customer service is the worst. They barely spoke English.

I had to make a few last minute reservations to my flight itinerary and the CheapOair representative was so patient and helpful. They took their time making the changes and made sure I was okay with the modifications. The representative even made sure the new booking would be feasible for me to travel from Brooklyn to LaGuardia in 4pm traffic on a Friday. Also he stayed on hold for 15 mins while I contacted my dog's boarding faculty. I love booking through this site.

The associate was very helpful in getting all of my requests taken care of as well as making sure all information was correctly relayed. I will definitely use you guys again in the future! He was even able to help me out with some travel questions that weren’t directly related to the flight. Very helpful!

Very helpful to change seats already selected on multiple flights. However it took a very long time. The booking of the flight was quite easy with multiple options offered. The wait was not too long for the assistant to change the seats but it took so long to get that accomplished. However, he was very helpful and stayed in touch with me. All in all the experience was a good one.

I am not pleased with CheapOair. After booking my flight, I was contacted by CheapOair to get my seats at only $20.00 per seat. As there are two of us going and there is one stop where we change planes. I told the creep that called to go to **.

I booked a flight with them and they had a booking fee of $160 which I did not know about and I asked them to reverse it for me and they refused, from that day I didn't book any flight with them as they rip people off, and people think they are getting the cheapest fare!

So I went 7 months in advance and scheduled a trip from San Juan Puerto Rico to St Thomas for 12 days in St Thomas. At the time we rented an Airbnb to stay at. After a few months things changed for the better and we bought a home in Puerto Rico. We decided to try to make changes to our itinerary if at all possible so we could stay longer at our new home. I was told it would cost at the time, $330 more to change the date to an earlier flight back to San Juan. So we decided to wait it out and see if we could find an alternative plan.

I was quoted $200 for a car rental and paid a deposit. When I went to rent the car it was actually $800. At the rental place I called customer service and they said there was nothing they could do, we couldn’t rent a car without a reservation either. CheapOair scams their customers and have not contacted me or responded to ANY of my complaints, they don’t care about their customers at all.

My husband and I were booking a trip. We choose the date, hit enter, another date came up on our confirmation. It had us leaving on the day we choose then coming back early the next day. It was from DC to TN. Obviously a mistake. We called immediately and was told the price had doubled for the days we wanted and that the cancellation fee was $100.00. We argued politely and were told "It all written in the contract. Sorry". Turns out our daughter said she used them once and had the same exact thing happen. Of course we will never...ever...use them again but want to warn others.

I was told that there would be no problem adjusting names on flight to match passport when I booked reservation as long as I did so within 24 hours. I called back within 5 hours, with passbooks in hand to correct name and was charged an additional $60.00!

Big catch when book on CheapOair, they claim 24 hour cancellation but there is a huge fee involved, please read policies very carefully. It is very difficult and time consuming to cancel ticket once you book with them as well as financial loss of at least US$75 for each passenger. Ensure, read terms VERY CAREFULLY. I recently book online ticket with this site and cancel within 30 minutes and I have to pay 75 X 4 = $300 as penalty.

I'm very upset and dissatisfied with the services of CheapOair. I bought my ticket from them on the 27th Feb to go to Los Angeles and my credit card was charged twice. My credit card has a negative balance and nothing has been done up till now despite calling CheapOair back and forth. My credit card company has also sent the authorization form to you guys so that it can be rectify but no response. This is outrageous as I can't use my card.

They stole over $900 from my account, and it couldn't get categorized as fraud by the bank because I went to their site in the first place. They misled me with the flight date and when I called to cancel or change date they didn't do either. I don't know if it was because the customer service was routed to India, however they were very very rude. Adding to it, I would advise against using them at all. They charge you for cancelling even when they set traps to mislead and they may not cancel and you get billed in full as happened to me and others, stay away. I warned.

After two calls to customer service after booking a flight and car, 24 hours ago, I have yet to received a receipt. Interestingly immediately I got a booking ID with the insurance that was purchased and an advertisement about how to earn extra points within seconds of the booking. Talked to two foreign agents who I could barely understand. The first one I could barely understand and the second, out-sourced as well, was at least a bit more knowledgeable and provided me the airline flight ID. I went on the chatroom twice and was dropped immediately after the greeting person joined the chat. One 3 minute wait took about 20 minutes.

When I booked the tickets, it was shown that I can cancel the tickets within 24 hours. My understanding is that the cancellation is free, but I was charged for $75 dollars. The cancellation was made within 12 hours. To me it is a kind of cheating. I just want to alert people not to be tricked by CheapOair!

On 14 March 18 I booked a flight with CheapOair. I accidentally booked the flight for one day less than what I needed. I called them within 1 hour of the original booking. They wanted over $250 to make the change. I did not do that. When I received the airline confirmation number I called the airline direct and they said that because I called within an hour of them issuing the confirmation number that it would only be $10. Needless to say I did that. I have used CheapOair on many occasions before and have been very satisfied. But this time I felt like they were trying to rip me off.

I had to rebook a new ticket due to telling them they put an S in front of my name. They wanted 50.00 for the change or book a new ticket at 50.00 higher, but not the same time you had on the first ticket. Then charged for letting them know you didn't want a seat due to them making you feel they were free, but they weren't, you can't get refunds. I let them know the date was wrong 5 min. right after I booked and they still charged me. I will never use them again. I haven't flown yet, but I am worried about more charges.

I booked through them for my travels. Their system can look up cheaper price, but it is never cheapest and it never include enough information what you need such as baggage fee, your booking number with them and your airline reservation number may be separate. If you do not check it, you will not get it to check in. If you meet this issue, you should go to ask them. Moreover, they charge your cancel booking fee $75, it's expensive bad service.

I was extremely pleased with the professionalism that I was treated by the CheapOair agent. He took care of all my needs in a very efficient and helpful way. This is one of the reasons that I always choose CheapOair for my travel needs. When I talked with my friends I tell them why I always go to this site whenever I need to travel.

Thanks.

I had to change the booking of a flight from Logan Airport in Boston to Liberty airport in Newark, New Jersey. The original flight had to be changed because our original plans to get to Boston would have not provided us a rough time to check in. The representative from your firm was courteous, understanding and patient.

I was very pleased with the rep that called me. I had initially tried to get on a flight to Vegas, but there were no seats available. The rep called to say she could help me and quoted me the same price as I was willing to pay. The price for the flight I wanted was lower than any other sites I checked.

This company is a complete joke. First of all, you're definitely calling out of the country. Pretty sure it's India. These people have no interest, whatsoever, in your travel plans or your budget. They just want to make as much money as they can off the cheapest flight they can get you. They will ALWAYS say, after you agree on a flight, that they made an error and the price will be a little higher. Even if you agree to that price, they will ALWAYS say it might be $5 or so more or less than quoted. (Never less).

I purchased a ticket for my 80 year old mother and bought their trip insurance in case she couldn't travel. Well as predicted I had to cancel the flight. CheapOair would not honor the trip protection and charge me $50 to cancel and informed me that there is no refund. If I wanted to reschedule it would be an additional $200. This is unacceptable! They buy a cheap non-refundable ticket and sell false travel protection. I lost all my money and have to pay more to schedule another flight later. This is extremely poor customer service and fraud when it comes to their travel insurance. Buyer beware. It's worth it to book with a reputable company.

I clearly purchased specific dates and departure times. When I received the confirmation email a few minutes later, I noticed the return departure time was incorrect. I called them immediately, only to be told I had made the mistake and that the return flight I wanted was an additional $50.66. When I stated both flights were exactly the same amount, they told me I was mistaken. I immediately rechecked the flight data and confirm I was correct. Actually it was $1 cheaper. I told the agent I would not accept the additional fee, and decided to leave it as it was. I then rechecked the flight itinerary with 2 other sources, one being the actual airline direct, and found that both rates were less than CheapOair.

The person who helped me book a flight was helpful in finding a time of day and cost of a ticket that was comfortable for me. He was courteous and answered my questions. I would recommend this service. It was helpful to me as a senior citizen to not have to make a lot of comparisons.

Worst booking experience ever. I booked a flight thru CheapOair. I tried to cancel within the 24hr period allowed by DOT law. I was told I would be charged a seventy five dollar fee by CheapOair. They claimed the law doesn't apply to them. How many people know this. However when I cancel thru Expedia there is no fee. To everyone reading this please be aware that this website charges a cancellation fee per ticket. GO Expedia instead.

I was contacted by Javier from Cheapoair and he resolved the issue and refunded all the fees. He treated me with kindness and I very much appreciate his help.

Me and my family used CheapOair for a while. The last three times we booked our flight after choosing carefully the flight numbers and date of departure. When we put ahead the tickets minutes later we found out that we were redirected without our permission to different flights and different dates and different routes "to save us money". We called immediately and ended paying several hundred $$$ to correct their intentional trap they programmed on their site to swindle travellers out of their money. I truly believe it's done intentionally and should be addressed through class A lawsuit. Not only that I paid extra but they charged my card again and will refund my initial charge in 7 to 14 days putting unnecessary financial burden on my family. I will never use them again and will pursue them legally if possible. CheapOair needs to be stopped from this disgusting and probably illegal practise.

I am so elated to add my opinion about my satisfaction with CheapOair! Nothing but love!!! There was a glitch, but the confident, patient Rep took care of that. And had me smiling in no time flat!!! Thanks to the best!

The booking agents were very informative and I found it very helpful to have someone to actually speak with regarding my reservations. When I called back the second time, the agent was able to convince me, in a non intrusive way, that I should purchase the insurance for my luggage.

I would give them a zero if I could. I had trouble booking my flight and then when I completed the ticket purchase the departing date was not correct. I did not notice it right away. When I called them within 48 hours they said that they could change them for an additional $948.00! All four tickets were only $1242.00! I asked them if I could cancel them and reorder and they told me I'd lose the whole $1248.00. The refused to switch them or help me in a reasonable way. They are there to rip you off. I advise you to deal directly with the airline and forget these services. They also tried to charge me $110.00 to pick my seats... Really??!! CheapOair you should be ashamed of yourselves for ripping people off. It's disgusting that you would attempt to take advantage of people in such a way. I realize you need to make money but you are thieving people.

Initially asked to cancel or rebook a flight and decided to cancel because it was cheaper. Long story short, I got ripped of money and they keep insisting that it was discussed even after I sent them proof that it was not. They keep passing me to different agents, made it look like I was the one lying, and not to mention they sat with my complaint for more than a month. Go find some other booking website because it's not worth it.