CheapOair Reviews

I'm sure that your customer service is excellent but your online booking site, for want of another word, sucks. I have two occasions had issue with your site, each resulting with double booking and loss of money. 1. Do not insert flight dates outside the date criteria selected by the customer. You might think you are helping but you are not. 2. If the system crashes during payment, do not take the payment and not confirm for a few days. I would not say that I am stupid but on my off days, the last thing I need is misinformation or user unfriendly or non idiot proof systems.

Booked flights for 2 people through the website with Malindo Air. Was not told that I was booking a 'zero baggage' flight. Website link provided for 'Baggage Fees' was broken and mentioned 'Airline not Found'. Upon arriving at the airport, was told it would be over $600 CAD for my 2 bags totaling 31KG. After much arguing, was told they would reduce the charge to $425 CAD, almost $90 CAD more than the actual tickets. Phoned CheapOair and was told there was nothing that could be done. If you're going to sell low fares, at least enable the customer to research what they are buying. Won't use again.

I recently purchased one way premium economy flights via CheapOair. The final price quoted and the invoiced amount turned out to be several hundred dollars more than the fare shown on their website so I requested a detailed invoice. It turns out there were two additional charges in addition to the advertised fare in the amounts of $21.90 and $180. The $21.90 was for Travel Assist which I did not request nor was even made aware of and a $180 agency fee. I spoke to them via Chat and had them remove the Travel Assist and fee.

After I made a cancellation and paid the penalty as well. I was told to pay more amount so that they pay me back. They did send me an invoice the same day and told me that I will get my money with 3 circles. I has been more than 6 months now and whenever I call the billing department inquiring about my issue I am getting the same reply from them. That I send an email with my bank statements since that time and they will respond within 48 hours. I have send several email. Unfortunately I do not get any response from them and when I call them again they say that they did not receive any email from me. How come all my emails are going to others except them? I checked again and again and make sure that I am sending to the right address. Moreover I am trying to find another alternative to send my complain but their system is not clear at all. My reference no is **.

CheapOair used to be helpful and cheap. Now, they charge exorbitant service fees, use completely unprofessional high pressure tactics and agents, make several booking mistakes that cost hours to fix on personal time, misadvertise fares in real time, and end up costing more agony and time to correct their errors than they are worth. I have also experienced their complete disregard for arranging disability accommodations which is super simple for them to do. I called to rectify this once and found out the REAL cost of my tickets were far less ($80+) than what CheapOair charged me, even with the $20 “coupon” they offered me. The ticket agent also lied and said the coupon I was given was only for car rental and hotel - not airfare. Our conversation was so scammy on her part. I spoke to several airline agents and escalations departments directly and they advised their tickets are CHEAPER to go directly through them.

No auto available, got better rate calling hotel direct, airfare booking went smooth and very good agent, Thanks for your service and a very good and helpful, experience agent, will use your service again. Some agents were very hard to understand, however not the one for booking my flight. He was GREAT!

Booked day one (for flight 4 weeks in future) and day two found dog could not fly due to airline rules, so cancelled that 2nd day. Total orig. flight cost $180 & we did not fly. Airline itself confirmed 24 hour free cancellation, but CheapOair keeps $100 of payment as fee anyway. Outrageous since NOT clearly advised at original booking/checkout. Not Cheapo at all. Never will use again.

When booking a series of flights + Hotel + car etc with CheapOair, BE AWARE that EACH ticket is separate in itself. Even though I was sent a single long invoice with all the separate flights, hotels etc of my trip. When my trip was canceled due to Hurricane Harvey, the total trip was not handled as a one booking but as many single units - each to be checked and double checked. It took quite a learning curve for me to manage - the end result of my bureaucratic seeming muddle, is very satisfactory. Lesson is, that CheapOair handles, and is good for simple single small steps - nothing multiple or complex.

We booked a flight on CheapOAir. Realized in less an hour that it was for the wrong day return. Called the support desk and they told us they couldn’t change it. If we wanted to change it would cost us $500+. International and US federal laws allows changes to be made or flights to be cancelled within 24 hrs of booking. Apparently CheapOAir is not interested in complying with the law and scams consumers.

CheapOair saved me $400 on this booking. After having lost the last seat, I got a call out of the blue from a CheapOair agent who was following what I am doing, INSTANTLY he gave me what I wanted fast and cheap! It renewed my confidence in their service and I would recommend you give them a try.

I booked a domestic ticket and rental car service. When I arrived at the given address there was no sign of car rental. I tried to contact the customer service without any luck. No one even picked up the ph. I tried live chat but no luck. On Google search I found one contact number and called and the person was so rude - his words 'where the ** are you'? After a long wait when a van showed up to pick me up but she told me that it was not their booking. My name was not in their list. When got to the office she found that the system had not been updated. Lots of HIDDEN COSTS - I was charged more than I expected. When contacted their billing centre they were not helpful either. If you want to experience best WORST online booking experience CheapOair is the one.

I was looking for airline tickets for my wife and to travel to the Philippines. Went to CheapOair to check out the price and the available seats. The website for CheapOair will not allow you to check for available seat assignments before clicking on the "continue booking" spot. I did so only to find that none of the available seats were desirable. After exiting CheapOair I went elsewhere to find what I wanted. The next day I find that CheapOair had finalized the booking that I did not "Finally" authorize. I merely was moving as required toward the specific seating availability. Now CheapOair is charging me for the flights I did not agree to.

I'm pleased to let you know how great the service was and I greatly appreciate the agents' professionalism and courtesy. Very well done!!! Concise and accurate covering each and every concern. Thanks again!!!! I'll be looking forward to booking again and I will recommend your service to a friend or family member.

I booked a round trip flight for two through this company. After I paid and received an email confirmation they changed the return flight to a later time. They refused to refund my money even though I caught this five minutes after I booked. Stay away.

Representative had good customer service skills. He took his time and looked at all the available options to get me the cheapest flight. I feel he went above and beyond to assist me. Even though representative was from India, he was easy to understand.

They sold me tickets with US connection without letting me know that I will require a US visa in order to land there and take my next connecting flight and when I tried to cancel it they asked for 300 cancellation fees and 175 administration fee. They are dishonest scammers. They just sell people ticket which they know they will cancel so that this thiefoair can make more money. I will never use it again and I will tell all my friends and family to not use thiefoair.

Just booked a flight on CheapOair for the first time, and immediately realized it was for the wrong destination. My fault for not confirming, but when I inputted a destination, the first two options were for something completely different. I did a search for a flight to Miami for the 11th of December, and the first option was for the 10th, the second for a flight to Orlando. Was a great price so booked the second one (used to flying to Orlando, didn't click in) and then realized my mistake.

I am so disappointed with my experience. I called and booked a flight but somehow got a 25 hour flight. When I called in the associate was extremely helpful and for an additional 100.00 found me a flight. He was helpful except he failed to inform me that my debit card would be billed twice for the airline tickets. American Airlines billed me an additional 535.00 after CheapOair billed me 1204.02. I am so unhappy. I called in the very next morning when the new charge from American Airlines hit my account. This transaction is going to overdraft my account and I was NOT expecting the extra charges. This is so unsatisfactory and troublesome. I will NEVER do business here again and I will tell everyone I know what you have done to my account. I will say that the associates did try and help me.

Great experience, great customer service. Clerk was able to book my plane ticket with my desirable schedules. I will recommend this mean of travel purchasing, as well I have the best experience with customer support to arrange my desirable trip.

Booked a flight but later found out that the transit required VISA, so we had to cancel the flight which we tried immediately. But was on hold for an hour before we get through and then they charge 75$ per head for two people for cancellation. The Dept. of Transportation allows for free cancellation within 24 hrs and so this fee seemed exorbitant and a fraud.

Usually airlines allow 24 hour cancellation if flight is from or to United States. I booked ticket and immediately in next 5 minutes realized that Google Chrome autofill option used my wife's last name and I called them to see my options. They mentioned that I have to pay 75$ service fee to cancel ticket even though it is booked some 10 minutes back or 25$ to rename it. There are lot of these other services that they offer like premium customer service option, price match within next 24 hours. They sound like way to rip you off. I paid 5 bucks or so for price match service with no use.

I booked the ticket on April 30, 2019, over the phone and the person who helped me told me that there will be no charge if I cancel within the next 24 hours. I trusted him and then confirmed my ticket. Next morning, I called CheapOair to cancel the ticket due to my wife visa issue. Someone picked up the phone and the moment I said I need to cancel the ticket, they transferred the call and I had to wait for more than an hour. This was quite frustrating. One person after an hour picked up the phone and was ready to cancel the ticket and told me he will charge me $75. I insisted that the person told me there would be no charge. And he said OK. And transferred my call without letting me know. I again waited for an hour just to talk to someone and no one responded.

I booked roundtrip ticket from YVR to MNL for 3 adult and 1 infant on lap through CheapOair for Hong Kong airlines. When they email me the ticket I noticed that the ticket number was pending for my infant but there was a charge on the receipt. I called CHEAPOAIR to ask about it and they said we will purchase the infant ticket on the airport. After a few weeks I received an email that HK Airlines change their flight schedule and on the change we will have a 24 hours layover in HK. I accepted the change and asked them to send me the new confirmation. In the confirmation I saw that they already issued a ticket number for my baby and I still saw that there is a charge for it which made me think that everything was settled so I Booked a hotel room in HK for the night and it is non- refundable. So April 29 came for our flight so we checked in but when we are almost ready to board the plane.

I realized several days after I booked my ticket that I had the wrong day on the return flight. The customer service representative I spoke to worked so hard to come up with a solution and found one that really worked. I am so appreciative and will come back to use CheapOair again!

The advisor made the process very easy to follow. Also he found my wife and I two round trip flights, which saved us an overnight stay. I would recommend to one who wants to speak to a person. We are retired! The flight was from Tampa to San Juan, Puerto Rico.

I booked a flight with CheapOair months in advance and got confirmed for the flight. With that information I booked hotels for my stay. Last week I was notified that my flight was canceled and they offered me another flight a day after the original departure. I have been with customer service on the phone and on their chat forum and they just keep you waiting until you just can't wait anymore. There is an available flight (through CheapOair) with the same airline, same date (of the original flight) that departs only 10 minutes earlier from the flight that got canceled. I have asked multiple times to get booked on that flight and so far I'm getting no answers. You are better off paying a little more and avoid all this hustle, which at the end might end up to be more expensive.

This happened with me twice now, first time it happened I thought something might have gone wrong on my end. But the second time I checked thoroughly and here’s what happened: when I search for a particular date of travel and select it, the confirmation has a different date auto selected and when you call them and explain they charge for changes. That's it. No other solution!! I see other reviewers have similar situation. Whoever wants to take a chance be extra extra careful but I am not going for the third time so goodbye CheapOair.

Because of significant changes in my upcoming flights, I had to cancel. I got 5 different notices of flight changes over a 6 month period of time from CheapOair and the last one actually had me arriving in New York City at 1 am in the morning the day before my original flight was scheduled to land. I was able to get a full refund from the airlines directly but CheapOair kept the money for upgraded seats that I paid for on all connecting flights. They affirmed that they would give me a refund... twice... but have yet to do it. This was after my fourth contact with them. Twice on the telephone and twice in on-line chats which I was able to get transcripts from and yet they have not delivered on their word. I will never use CheapOair again.

Searched for and booked a ticket for some inter Europe travel. A page popped up for Flexible dates, not sure what happened but all of a sudden my itinerary changed to the 10th. Tried to fix this with Customer Support within seconds but 70 minutes later just paid the $150 fee so I didn't have to talk with these people again.

I found the agent to be friendly and very helpful and patient with all my questions and concerns. She successfully informed and guided me for a long time until I was able to choose and purchase a ticket. When, at the end of our transaction. I asked where she was and she said India, I laughed and said what time is it. 3 in the morning!!! I told her she was more alert than most of us at 8am.

I recently had my first experience with Cheapoair. They do offer good deals on flights, and offer many airlines to choose from. I was initially satisfied when I booked my flight. However, 5-6 weeks before my travel date (California-Thailand), I was notified by text message there was an urgent matter and I had to contact a representative. I was told our outgoing flight was cancelled by the airline. I would think this should be an easy matter to resolve, as there were many other flights on different airlines the same day, I thought Cheapoair would let us select another. That's where the trouble began. Apparently, if a flight is cancelled, even that far in advance, Cheapoair will ONLY let you (for free) select another flight by the same airline.

I had to change my flight dates and although the outcome wasn't what I liked, the telephone attendant was honest and polite. Really cannot ask for more than that. I will most likely use this service again in the future.

I had booked a flight with CheapOair only to find out that it was to be EXACT 293.00 cheaper on 2 other websites within 12 hours of booking with them. They have a SO CALLED policy PRICE MATCH GUARANTEE until you call to DISPUTE the rates and then YOU as the customer has to provide proof and even after going through all of that they CheapOair still will argue but will cancel your reservation for 50.00 per person knowing that they had MISLEAD you, the purchaser. Not only had I spent an hour on the phone trying to get this flight booked but then I had spent yet another 1/2 hour in chat trying to resolve this problem which by the way is still not resolved.

1 - I selected tickets that were not disponibles in spite of nothing was written in the reservation site. 2 - at the last in the last stage of the reservation the price increased suddenly by a considerable amount. 3. After 15 minutes that I finished the booking, credit card data included, a Cheapoair agent phoned me and with a lot of patience and politeness, informed me, that the reservation I made is not valid. Immediately he recommended me another possibility that I accepted and the reservation was made.

I booked the flight for my all family members from Toronto to Vancouver (May 14 to May 19) on Feb. 24 for Sunwing airline; but when I wanted to pre-pay for my check-in baggage on Sunwing website yesterday, I found the record for depart date is one day different: depart at May 15. The assistant in CheapOair didn't know about it until I called them. After talked to several assistants about this, the line transferred to the manager, he said he can't do anything. Only cancel the flight without compensation. But I have already booked all hotels for every day. He just said the Sunwing changed the date, but why you didn't remind me on time?

Called to make a reservation when their online platform wasn’t clear enough. This took 25 min and was told I’d receive a email to look over and make sure the spelling was correct. (No mention to charge you to fix their mistakes due to English being their second language) But after not receiving a email 1.5 hours after I booked it and they charged my call I spent another 30min trying to figure out what happen only to find out after I got the email they had misspelled the second trailers last name by 1 letter.

Booked a flight less than 48 hours ago and wanted to change it to a flight that was shorter distance, same airline, same price and CHEAPOAIR wants me to pay them $400 to change it. UNREAL. Read the fine print because they will make you pay for it if you don't. Paid almost $1000 for these flights and can't cancel or change within hours. I WILL NEVER USE THEM AGAIN.

All was fine with the experience, until they tried to convince me that since I didn't have my middle name on my ticket (to match my passport) that I wouldn't be able to get on the plane. They said they would be able to help me "this one time" for the cost of $200 per ticket. There were two of us so it would have totaled $400! I said I was going to call the airline directly to verify this and see if I had to do that and the representative said, "No - the airline can't help you with this, only we can!"

We had our airline tickets, purchased through CheapOair cancelled. We had to suggest an alternative flight to the CheapO agent. Then he quoted a price and said we had baggage included. We found an unexplained charge on our Visa and called CheapO - they said we had to pay for baggage. Then they called and said we had to pay for seat assignment too. Our air ended up costing more than $500 more. They don't care. Use someone else!!!

I called them to book the ticket and paid $1600 for it. I went to their site. Saw an exact ticket for $1400. They charged me $75 cancelation fee to book another flight from their website. Customer service is as bad as it gets. Took me 2 hours to explain simple things.

Our trip from Newark to Milan has been cancelled by CheapOair without any reasons and it is now almost 48 hours that I am waiting a feedback, despite several attempts made via telephone calls and emails. This is shockingly unprofessional.

I booked flights to Europe early April. When I booked everything had the correct dates but when I got the confirmation, the dates changed. CheapOair did not give me any explanation or notice. I’m really in distraught because it messes up my whole schedule in Europe. I will not be using this company ever again and will be disputing the charge. BUYER BEWARE.

I was very pleased with my recent Customer Service experience w/ Aron. He was polite, attentive & patient. All the necessary qualities for a excellent customer service representative. He was a true gem!!! I would recommend CheapOair customer service department and Aron without any reservations. Keep up the great work.

These people have no idea and bounce your calls around and waste your time. We've called 15 times and spent over 4-5 hours total being on hold, being hung up on multiple times even though we never raised our tone or were at all offensive. We just wanted to have them schedule our first flight that they said they had to change via email 7 days before our departure! To be a flight that makes sense without connecting flight so we don't miss our connecting flight but these people have no idea what they are doing. One even said she is getting off work in 5 mins so she can't listen to me or be on call with me anymore and to call a phone number & press 1 to get directly to the right department, after writing the number, I looked immediately at my phone and it was the same number I dialed and same "1" selection I made then I said WHY did I get transferred to YOU by dialing this number & option.

Seriously upsetting experience with CheapOAir. I found their claim for low cost flights, and booked. Big mistake. Baggage cost, for CARRYON, was $60!! The flight outbound should have been am, but came through pm— too late. I called to change the one flight, and $169 was quoted as the additional cost plus change fee! I cancelled (30 min after booking, 2 months before travel). Cost? “Free cancellation in 24 hrs” claim, mind you, and minutes later, was $50, plus $31 to cancel the rental car! Very expensive fees for absolutely nothing. The phone reps are foreign-born, rude and difficult to understand. I felt so ripped off by CheapOAir that I decided to drive.

All their fees are hidden in small print and loopholes are used against you to make your ticket as expensive as all of the other places you could go... I was frustratedly trying to buy cheap international tickets, and impulse-bought (was cleverly manipulated by CheapOair to buy) tickets through them. But then I find out my seat selection costs something. And I can't figure out what my baggage fees are gonna be, I'm just told to "check with the airline." Cool. But I have 3 separate airlines to check with.

I bought two tickets, ONE RESERVATION and RESERVATION #, from CheapOAir, for a round trip flight from Minneapolis, MN, to Manila, Philippines, via a connecting flight in San Francisco, California. I was assured by CheapOAir customer service on the phone, prior to booking on line, that it's an "INTERNATIONAL FLIGHT" and the same luggage allowance for the international leg would be all the way through (Sun Country Airline from Minneapolis to and from San Francisco, and Philippine Airline from San Francisco to Manila and back). Philippine Airlines, for an international flight, is TWO 50 lb checked bags and one carry on bag.

Booked a flight for myself and two kids. Paid a good amount of money for the 3 of us. A week later they decided to change the flight details asking me to wait for more than a 32 hrs layover with 2 kids!!! Tried to phone them plenty of times, each and every time one of their reps promise to get back to me with 48 hrs... But unfortunately that never happened. Up till now am still waiting for them to resolve this issue... Have to stay on hold every single time I phone for more than 2 hrs!! To sum it up... The worst experience. Do not recommend at all.

I bought a multi-leg ticket from CheapOair, the final two flights being London to Miami arriving at 3 pm and Miami to Grand Cayman at 8.55 pm, all with American Airlines. They subsequently emailed saying that the time of the Miami/ Cayman flight had been changed to 12.55 pm - 2 hours and 5 minutes before I landed in Miami. I was given the option of accepting or not accepting the change but if I didn't accept it, a message appeared saying "...you may lose the entire value of your non-refundable ticket despite our best efforts to help you".

On both accounts they advise me it was the cheapest fare and rental for all 6 of us. Family reunion July 6th in Michigan Frankfort Michigan and the rental of the vehicle. Thank you CheapOair for making our family trip.

After Spirit Airlines cancelled our flight for 4th time I went on to find a flight. I talk to Elliot who was the agent who located this flight on United after searching numerous other options but booking as fast as fast as he found one. We were able to get the flight and he was patient, courteous and very helpful. The flight was wonderful and I appreciate his determination to help us find a way home from Orlando Fla on Easter weekend.

Daniel was professional, patient and provided excellent customer service. I had a lot of questions that I required to be answered to prepare for our trip. Daniel proved to be very knowledgeable and was able to provide all the information I needed. Would not hesitate to use this service in the future.

CheapOair canceled a segment of our flight and never refunded our money nor provided adequate feedback on how to proceed forward to fair resolution (i.e. CheapOair credits). Instead, CheapOair demanded additional money be paid just to cancel our ticket to Santiago, Chile. I have spent over 7 hours waiting to speak to a supervisor which never returned our phone calls as promised. We called their customer service line call center numerous times but kept being put on hold for 45-90 minutes.

The ticket purchase was great. Took a little extra time, but it is worth it so as not to get in line at the airport and have a problem. Flights are on time. Flew several different airlines in the past and had several bad experiences. Flew Spirit last 2 times without any problems. Seat are a little close, but not a big deal. Will fly again on Spirit for sure.

The agent and I talked about flights on July 7. He and I both said July many times but the ticket was booked for June. I did not notice when the email came that the flight was JUN. I only registered the JU with my vision so clearly I should have noticed that the agent entered the wrong date. It is not totally the agent at fault as I should have noticed when he asked me to verify. A solution and time saving way to do this would be to allow the agent to use a chat window while on the phone. Then the customer can type the dates and their personal info without the long process of repeating every letter.

My flight thru Spirit Airlines on Friday 4/19/19 was canceled due to weather. Unable to get new flight until Sunday 4/22/19. Wait time for a service rep with Spirit estimated 60 to 90 minutes. Contacted CheapOair rep and within 30 minutes had call back confirming complete refund. Received emails same day from spirit and CheapO confirming refunds. Outstanding customer service and greatly appreciated, will definitely use CheapO in the future. Thank again.

First of all I must commend your customer service rep who patiently and professionally work with me Until I could find something affordable, the flights were great both ways. Great crews on board. Only Problem was there were a couple of delays but it was bad weather, and out of your control, so all in all EXCELLENT!!!

When I got the final printout of total charge I was shocked. I was told we would each have to pay a $100 each for flight change. Original charge was $508.60 - so expected $708.60 - was given a price of $640.00 - okay we got a brake - no the final charge is now $1145.60. What am I missing? Call Edna at **. I holding on line right now.

Have used CheapOair 8 years straight for this same destination. One leg of our outgoing flight was cancelled a week ago, 4/12, received a text to call immediately. Was told a reservation specialist would return my call 9:30 am 4/15. It is now 4/19 and we still have no communication. I have been tied to my phone for a week now, it exactly pleased. At least have the courtesy to keep me informed. 4/15 at 9pm I was able to speak to a rep who said I would be contacted in 72 hrs and they would monitor this situation. Currently I just hung up after a 2 hour hold. Would appreciate any help.

Put in two very specific dates that I wanted flights for, somehow or another their system changed the dates without my knowledge. Paid for the tickets and the return flight on June 12th had been changed to June 11th. Called and they wanted an additional 150 dollars to change it back to the 12th which I didn't have available right on the spot. Was told literally an hour or less after the booking was made and paid for that there would be a $100 cancellation fee when the date for return flight wasn't right to begin with. Filed a complaint with my credit card company as well. 2 hours I spent making this reservation which was wrong and changed on their end. Why should I have to pay 100 dollars to cancel something THEY CHANGED?

I worked with an agent on the phone, his name was Robin and he couldn't have been nicer or better. He was clear, helpful, polite and made buying the ticket a pleasant experience. I am happy to write this, it gives me the opportunity to praise him. Thank you.

My daughter purchased air ticket to Australia, however, she was taken to hospital for illness and could not fly. She purchased insurance with ticket as well but CheapOair had to charge her another $450 just to cancel her ticket. Then, once we paid ransom fee to get refund, they would not send her an email receipt so she can process the claim for insurance of cancel the trip. We called their customer service line call center numerous times but kept being put on hold for 15-20 minutes because agent needed to speak with supervisor. Worst customer service I have ever seen.

I booked a flight for my father through CheapOair back in January. His flight was for today. I wanted to confirm his flight yesterday so I visited the airline's website and put in the booking confirmation number but the flight information was not being found on the airline website so I called CheapOair to see what the issue was. After waiting on hold for 45 minutes a representative finally came on the line. I explained to him my issue and he told me that I had nothing to worry about, that he saw my booking and that it must be a glitch on the end of the airline. After, confirming the flight with CheapOair, I assumed that all was good. ALL WAS NOT GOOD. My 73 year old father traveled 3,500 miles on an 11 hour flight only to reach his first destination and be told that his next flight (the one booked through CheapOair) was CANCELLED.

I found a fare online that I was trying to book for a relative to fly back for a bereavement memorial. When I called while away from computer to check cancel policy, CheapOair rep advised that fare had gone up since the hour I saw it online, and I should book immediately or fares would continue to go up. I had to either pay the revised $85 extra or change the dates of travel. Spent approximately 30 minutes online to try to book a ticket. When I got home and re-checked fares online, THEY HAD GONE DOWN. Don't even think about trying to engage an agent online with this company.

I booked a flight and the agent gave me all the necessary information, was professional, answered any questions I had. I have not flown alone for many, many years, and my experience with the agent calmed my fears. Thank you to all involved. Jeanette

I booked flights worth $2000 international flights through CheapOair and believe me it will be the last time. This corporation is absolutely incapable of providing timely communication regarding flight/schedule changes. In the last 2 weeks alone, I have had 3 major flight cancellations which I wasn't notified by CheapOair. Every single time I called them to verify changes and every single time I was on hold for over 1 hr and 30 mins... just on hold.

Representative Ryan was very helpful in accommodating my change of flight request over the phone. I would advise a clear warning on "24 hour cancellation", it carries a $75 fee. I found a better price and flight schedule on Expedia ($696), right after completion of my online booking. I immediately contacted Online chat - it was slow and not helpful. CheapOair chat online Ayler cut me off when I requested canceling, next online chat Olive advised my requested departure flight change (same airline, same day, later time) would cost extra $477, or cancellation charge $75. I called the 800 #, and Ryan was able to make my flight change and get me a further $5 discount, I still paid $50 over Expedia's price and it took over 2 hours to resolve.

My wife attempted to book a flight on CheapOair.com with our valid, not near limit, credit card, which was denied. I reattempted with the same result. We left the site with no reservation or confirmation. We were surprised when the ticket cost appeared on our credit card statement. Apparently COA charged us without actually booking a flight. When we informed the bank and reversed the payment, COA harassed us and threatened to turn us over to collection.

Booked my rental car with totally scam and ripped off local company in Orlando, FL. The non-refundable charge looked good to begin with for an off airport car rental company. The name of the company was not provided, only the address of its location. These car companies don't care if customer's coming back, they only interested in ripping you off once since this is a tourist city. They added several extra charges upon pick up your cars. And since they had your non-refundable moneys you can take it or leave it. Some typical add-on charges are daily insurances, Sunpass (toll fee)...etc. And it took a long time for their shuttle bus to come to the airport. I won't be fooled by CheapOair and ACE, Green Motion car.

I was so disappointed with my family's experience with CheapOair. We booked flights and a car rental. Upon arriving at the Advantage car rental desk in Honolulu, the agent asked me who I had booked the car rental through. I mentioned CheapOair. The agent grimmest, apologized and said "they are notorious for messing up reservations." I was told that my reservation expired two hours before I landed. I was forced to rent a vehicle that cost me more than three times what I was quoted from CheapOair. I have received a $7.00 refund credit and assured that the next time I use CheapOair, my experience will be better. Next time?? I very much doubt it.

Waited almost an hour to speak to someone via online chat who—an agent named Sariah—'left the chat' before the issue was resolved, which was simply to cancel a flight booked less than 24 hours ago. Then I waited another two hours for someone else—to which no one ever responded, despite my "1" position in the queue for over 30 minutes. CheapOair also charges cancellation fees—even if you made the booking less than 24 hours ago—which is not only underhanded but illegal according to rules set by the U.S. Department of Transportation. With the time and energy I wasted, I might as well have booked business class on a regular airline website. Absolutely appalling.

With its name they are claiming cheap airline ticket but in truth they are defrauding the consumer like me with hidden charges, and they would give you fare that will be higher to make you believe that we got a good price but in the end it's more expensive.

Booked a roundtrip flight totaling $1,774.95. After booking, my debit card was charged double the amount and my account was overdrawn by almost $700! The 3 charges on my card were $897.03, $897.03, and $827.07. I called the company (took them an hour to respond) and the lady on the phone told me that the extra $897.03 was a "bank hold," something done to prevent fraud or something, and that it should be released in 3-5 days. That is absurd! Shady business practices used to milk the customer for every bogus charge they possibly can. DON'T USE THIS COMPANY TO MAKE TRAVEL ARRANGEMENTS!

A+ services. The name is CheapOair which is great. But it should be ValueOmy for Service. Lol. The Service has been outstanding. Very little wait time, the operators answer all my questions. If they don't have the answer they find someone who does. Very friendly and helpful. This is my 2nd time I mentioned to my sister in law who is actually traveling Tuesday morning MKE to RSW. I hope to keep using CheapOair. Thank you.

One of the worst Customer service I had, I have booked round trip and return flight was having layover for 9hrs. I asked CSR for booking. He said the flight $197 with 1 hr layover with no cancellation fee. When I looked into statement I was charged $136 for airline and $70 overcharged. This CSR has mislead me. That airline charge itself is $197 and he overcharged some other service fee without my knowledge. Never trust these people. Liars. Whenever you book through CheapOair kindly look into your statements.

Calling 1-800-525-0400 to change a name on Ryanair and I am immediately transferred to CheapOair and WAIT on the phone for 35 minutes - this has happened twice. Then I call the English phone number with an introduction that lasts 2 minutes (Long distance!!!!). TERRIBLE phone service - However the agent originally booking my flights was very good. At least there something positive - hope the flight is better than your phone service.

I didn't realize that my husband's passport used his full middle name and booked a ticket using just his middle initial. I called CheapOair and they quickly rectified the matter within a week and a half, We are so pleased with the service.

Eventually I spent 200 dollar more than the original airlines. Even though the airlines provides 24 hours free cancellation and schedule change, these companies take every chances to earn some extra money. Once you book a fight with your credit card, you are trapped.

Our flight was cancelled and we were not notified. We only found our from our credit card company that we were receiving a refund from CheapOair. Not even the full refund even though we paid for trip insurance. Now we cannot find any flights for our planned trip to Europe. We were never able to communicate with anyone who spoke English fluently or was able to help us with these issues. We are so disappointed.

Bad experience. Traveled to USVI and had trouble checking in online. Did not receive clear communication from Cheapo about this. Changed our flight times. Unable to use TSA Precheck. WOULD NOT RECOMMEND.

The agent was great at booking our flight to Jacksonville Florida. She had to cancel a flight we book and got us a flight we was happy with although we had to pay a cancelation fee to get the flight. We thank you so much for helping us out.

Your customer services is very bad. I call you for change departure date for my wife and my son and you change just my wife and you cancel the flight for my son, And I have to pay 1300 $. Customer service name Brian.

I bought $700+ of tickets from CheapOair. Additionally I purchased $47 insurance. When the Airline told me the flight had been cancelled, I called CheapOair. CheapOair advised me to contact the Airline. The Airline advised they would reimburse the money. I also called CheapOair and wanted to talk regarding flight insurance, the organization put me on hold for 30+ minutes. Finally I contacted my bank, and they disputed the charge for the Tickets and additional prices CheapOair "added on." After I disputed this with my bank, CheapOair advised that they would sue me for the costs....really?!

To many fees. Will not book a car again thru CheapOair, comes out more expensive. Could have got the compact car for the one day for 37.00 with insurance. Instead I’m paying 48.63 for same car. If I cancel res. I forfeit the 16.00 dollar fee. So no never again. Thanks for the beating.

My dad is 72 years age. We have booked a round trip ticket from Ahmedabad to JFK. There was some change in schedule for my flight from Ahmedabad to JFK, NYC. This agency did not coordinate with me about the time change and has to go back to home from the airport to take a later flight. I recommend do not use this travel agency for your airline booking. Anytime they transfer your phone to schedule department be ready for a wait of 55 minutes plus.

My friend & I were very pleased with the service the Reservationist provided us during the purchasing phase of planning a visit to Florida. He was very polite & professional. Our experience was without confusion, no stress felt. Thank you Sir.

Apr 11, 10:58 EDT. I was extremely disappointed with this reservation through CheapOair. There were a lot of hidden fees and my trip cost me a lot of money and many inconveniences. The cost of my ticket was $559.54; but it was not considered... The additional cost for suitcases, I have never paid more than $65.00 for a 2nd suitcase, with CheapOair I paid $85.00 dolllars. I couldn't take my carry on suitcase with me and paid additional $150.00. I couldn't sit in the places that I wanted without additional fee. I ended up paying for this trip $882.54 which is unacceptable and I WILL NEVER USE YOUR WEBSITE again for my upcoming trips which will be in July, Sept and Dec.

NEVER AGAIN! While purchasing flight tickets for my family, I also paid for my checked baggage in advance through CheapOair. They did not communicate this to the airline. While checking in at the airport, the gate agent informed us that we would have to pay to check our baggage (this is always more expensive at the gate, which is why I purchased it in advance on CheapOair). I paid the baggage fees at the gate which was VERY EXPENSIVE for 7 people! I called CheapOair after to explain what had happened at the gate and that CheapOair never notified the airline that I paid for baggage. After spending over 2.5 hours on the phone with them, they still refused to refund these baggage fees!!!

The agent was knowledgeable and patient. He was very sympathetic and understanding with the changes and limitations I was requesting, as we were going along. I will definitely use your company again because of the wonderful service I received. It took us over half an hour!

I booked flights to Lake Tahoe almost a year in advance as I like to be prepared. Since booking I have received at least once a week an email from CheapOair saying that my flight has changed and that I must accept the changes or I will lose my money. The last one I received went from a 2 hour layover to 4 1/2 hours. Traveling with kids this is unacceptable and will be a complete nightmare. I now have been hold to speak with a customer service representative for the last hour. DO NOT BOOK THROUGH THIS COMPANY. In fact they shouldn't even be allowed to be in business.

While perusing all the flight information, I saw the 800 number to call and decided to go that route. The person who helped me with my reservation was very knowledgeable and so helpful and it was a pleasure to get my reservation completed and all my questions answered. I've used CheapOair before and have had good experiences - this one was great. Thanks.

I book a ticket from this company to later on be notified that it was canceled without my consent and that I had no way to get a refund. First I tried to contact the airplane companies, and poor they, they tried to do everything they could to help me, but in the end I had to come back to this awful company to understand what was going on. First I tried the chat as I have difficulty in talking and few people understand me.

I booked a ticket through CheapOair and I had to cancel my ticket as my trip was canceled. But when I called them to cancel my trip and get the refund of my money, they finally gave credit to me with a fee of 300 $ after so much discussion with them and placed so many restrictions on using that credit. Unfortunately, I cannot able to use that credit in the given time and I asked them to extend the credit, but they are so rude and don't care about the people's concerns. I highly don't recommend this CheapOair and recommend to book tickets directly going to airlines companies.

I want to say many thanks to employee of CheapOair for helping me booking a new flight as my May flight was cancel by American Airline and he made sure I was reimburse by American Air line for my prior flight was cancel.

I had the unfortunate experience of doing business with this company. I searched through and had my itinerary mapped out and purchased. Two weeks from my flight date, I decided to double check, and my airports and departure times had been changed. I called, and complained and was given a vague excuse. My original itinerary was restored (more or less) but I was charged an additional 500 bucks. I wonder if they wear masks at work?

Federal policy: Airlines provide full refund within 24 hours of cancellation. However, CheapOair has numerous "service fees" they charge. Will never use them again. Complete scam. Beware! They charged us the original booking fee (which was not listed on our original order), then they charged us $75 per ticket, then they said the credit may not show up for two billing cycles. Their charges go through immediately, but their refunds are withheld. BEWARE!

I had bought 2 tickets for my parents to go to Thailand and SPECIFICALLY ASKED THAT THEY HAVE TO HAVE THE SEATS TOGETHER because my mom needs a lot to help! I bought the tickets way in advance so that this can happen. They assured me that the seats will be together! I took them to the airport, make the story short, the had different seats! I call CheapOair customer service and not only did she NOT HELP, she raised her voice at me too. I asked to speak to a manager and she refused and said they will tell me the same thing. Nothing got resolved. I paid over $2000 dollars for this! This is asinine. If they COULD NOT secure a seat, they should have told me that up front instead of assuring me that all will be well. I would have bought a ticket from the airline directly. This has caused me, my travelers a whole lot of pain. Oh, and when you speak with customer service they direct you to foreigners to resolve your problems!!! Not good.

My wife (Sampa) I called Cheapoair yesterday (4/7/2019) for finding a good rate for the flight. These guys were very polite and helpful to give us very good deals for the flight. I would not hesitate to call them in the future for great rates again.

CheapOair has the WORST customer service. I purchased the tickets on March.05 for $2179.50 and this is the receipt I got via email and website confirmation. Fast forward to April and without any notice, I noticed the actual amount charged on my credit card was $3039.50. An increase of $860.00. CheapOair says the confirmation page and email receipt was a billing mistake and there's nothing they can do. So I am stuck eating this $860 because I don't have enough time to rebook and if I did cancel, I would be hit with about the same amount in fees. Not recommended.

Worst cancellation policy I have never seen. Please do not purchase any tickets from this website. So this website says there is 24 hour cancellation and when I called customer care I came to hear different things from what they mentioned in the website and I wanted to cancel the ticket just 15 mins after I have booked the ticket and I came to know that there is a price of 50$ cancellation even though I had a protection plan. I would say please avoid booking any flights from this website in case you plan to cancel or reschedule the flight.

I had to book for an international flight and decided to try CheapOair. It was a great experience for me. I end up calling them 3 times to make some changes and every time I call they are all very polite & courteous. They all seem to sound very knowledgeable on what they do, not pushing any other products for me to buy (I like that, no pressure). I can tell, though they are on the other line, that they have a smile on their face when talking to me. From now on I will definitely make my future flight arrangements through CheapOair.

I got the worst customer service one can ever get. So I booked three tickets to India, and for some reasons I had to extend the ticket. Instead of empathizing they asked for extra $1500, which was so unacceptable. Even after that I wanted to cancel one ticket, but according to them the airline policy does not allow them to refund the ticket. I mean what is the point of dealing with CheapOair if I have to deal with airlines. I will recommend not to use CheapOair, use any other travel agent but NOT CheapOair. I never made a bad review ever, but I couldn’t resist with such bad customer service.

I’m flying to NY. I have health issues and crippling anxiety. I started googling and up popped CheapOair. I’m flying first class and wanted to save a few dollars. CheapOair totally put me at ease. They saved me money and added a few things too! The young man I spoke to also called me back to make sure I was clear and satisfied. That just doesn’t happen anymore, except to me!

They posted an alternative date, I did not say that I had flexible dates. I only entered exact dates. I did not see that it was an alternative date when I booked. In order to change it back to the day I needed they charged me $358 PER TICKET!!! They hid behind the fact that this is their "policy". I hate it when these robotic fools try to act like policies are laws of nature. They were made by people and can be changed or disregarded by people. They say they can't help, NOOO, you're UNWILLING to help. I find it unethical for a company to charge this insane change fees but I had no choice. I had to be back to work. They know they have you over a barrel and they take complete advantage of that. Horrible company. DO NOT BOOK WITH THESE THIEVES!!!

I was never told when I made the reservation that there are no changes or refunds. I found this language on the final confirmation sent to me. This should be told UPFRONT. I certainly will be sure not to use CheapOair, its name speaks for itself.

This is my first experience with CheapOair. It so far has been a good experience. I booked the trip for myself and my sister who lives in a different state than me. I only had 1 min 45 seconds to secure seats together so I did it quickly. I wasn't sure of how my sister's name was on her passport and found out that she uses her full middle name and I only put her initial. I called the number provided to change it and was disappointed that I was charged an additional $50 because of that change. Otherwise everyone has been helpful and I hope the trip will be a good one.

I would like to thank you CheapOair customer service especially agent Steve. He is very pleasant and helpful, I definitely recommend to my friends and family, I will always get my travel tickets and hotel from CheapOair. Thank you again.

WORST CO. to refund your money regardless if you buy the insurance for it. They will send you to Trip Mate, Inc. - whom are horrible with customers service, follow up, and take months to resolve your claim. WATCH OUT before purchasing tickets from this company. Make sure that if you are purchasing cheap tickets, that you say goodbye to your money.

It was an excellent experience with a positive economic outcome. I would recommend this service to friends. I confirmed the transaction with my credit card company and the airline agent, and everything was accurate.

I recently used www.Cheapoair.com for the first time to book a flight and had the worst experience. When you look at the flights, there isn't a way to expand the flight info and look at the connections at all. When I was booking this, it didn't dawn on me at all that I should be able to. The flight that I booked was leaving at 2:51 pm and arriving 10:46 pm SUNDAY. When I got my email I was shocked that I was actually arriving at my destination at 10pm Monday and the LAYOVER WAS 22 HOURS AND 23 MINUTES.

The representative was very good and exceeded my expectations with the booking. I would recommend your service to friends. I was surprised that the phone service was free and that there were other options that were listed on the website.

Canceled a flight 30 min after booking. It only to get charged $75? (which I was OK with), promised a refund in 14 days, it's now been 23 and still nothing has been returned. Called customer service only to keep getting the runaround. Be aware.

It is all scam. I paid almost 2000$ for 4 flight airfare from this website. However, the flight was cancelled, and I asked for refund. They just only refunded the amount of the airfare but the agency fee is not refundable. They said that I am receiving their service so it is not refundable. I paid for receiving a dissatisfied service. Why do I have to put my risk to use their service in the future? Flight cancel is common and you will never know if your flight will cancel. This is a bad business and scam. It is a shame on this company. Don't take your risk to purchase airfare from this website.

When considering a Super Saver Fare, if you hover over the information icon it says: "Satisfaction Guarantee. If you're unsatisfied, call up to 4 hours after you book for a hassle-free refund". This gave me the comfort to move forward with making a Super Saver booking. I was on the phone with CheapOair customer support within about 10 minutes of receiving my booking confirmation to cancel what I thought was an undesirable itinerary.

In good faith I purchased insurance for this flight. The airport in Killeen-Ft. Hood has no signage for the airport. I left my home at 1 am to catch a 5:40 am flight out. No signage whatsoever did I see. I ended up on Ft. Hood Army Base. Needless to say, I was escorted off rather quickly. I found that accidentally as well. So being it was about 5:20 am I knew I was not going to be able to find the airport in time for the flight. I decided to head back home, guess what? I found the airport in time to see my flight take off.

Trip to Orlando!! Then Bahamas!! Then Orlando again!! So it turns out to be Disney World, then Bahamas Island, then Universal Studios!! So much Fun!! One can hardly contain themselves!! For myself 4th time to Orlando, Florida, but for Carlos, will be second time to the Area!! Thanks for the flight bookings and we hope to have the greatest time ever!! We will be having the time of our lives!! Thanks so much!! STAN

So my sister recently purchased 2 tickets for my mom and her to Vietnam to visit our grandma at cheapoair.com for $1,331.66 to visit. The ticket was for May 20th. Due to my grandma's poor health, she passed away on March 27th. My sister called CheapOair to change the date for the ticket. Instead of showing compassion and work with my sister, the representative told her she would be charged an additional $1,925. The representative refused to work with my sister. Needless to say my sister missed my grandma's funeral. All we asked was for some compassion and fairness.

I am literally on the phone with them for the 7th hour in a row. I wanted to book a ticket ONLINE but one of their agents said I MUST book with her on the phone so I ended up doing so. I had found a ticket for $730 CAD and told her that is what I want so she "Booked" it for that amount and airline. Cool. I get the booking receipt and noticed she put $730 USD???? So I called immediately to get this corrected and somehow no one could explain the extra charge???? And also refused to refund me or cancel the card???? So yes I am reporting them as fraudsters to my bank as they surely are.

I was not able to enter my whole name and middle name on website which would have been a problem when traveling. When I got the booking confirmation they sent me all that has to be exact for traveling. Thank you for resolving this issue amazingly.

A month ago I booked my tickets and now a week before flight I receive flight cancellation notification. The only thing CHEAPOAIR offered as an alternative is to cancel the ticket and I am told to pay extra for flight change from my pocket if still want to make a ticket through CHEAPOAIR... Of course never again!!! I am so frustrated and of course have to pay extra now booking ticket just a week before my flights!!!! FRUSTRATED.

Consultant was pleasant and tried to be very thorough about information regarding the booking. He was able to complete all I needed. He was never rude or pressuring in any way. Very pleased so far, I would recommend this travel site.

It was a pleasure to talk with this gentleman, and have him take care of the flight information for me. He did a great job, he was pleasant, knowledgeable and asked several times to make sure the information was accurate.

The person who helped me (I believe his name was Eroll?) with getting my flights to fit my travel needs was extremely patient, knowledgeable and so very kind and thoughtful. What started out as a frustrating event, ended well with me being able to make the trip to visit my son before he heads out of the country for two months to do humanatarian work.

A call this morning to see how to fix an error on my middle Initial was the reason I will never use your service again!!! To charge me $25.00 to change my S To Sue is a ridiculous request!! I will be sure to share my regret for using you!!

My wife and I booked a flight home to Canada from Bali with CheapOair. Huge mistake! They are very good at taking your money but are terrible if you need any assistance after you book. We selected and paid for seats online for the grueling 20 hour flights from Bali to Victoria. When we received our email confirming our seats we were not seated together and my wife had been placed in a center seats on all flights! To add insult to injury they charged us for the center seats my wife received! We have been in contact with a Cheapo web chat in Australia (12 hour time difference Bali to New York so they were not open).

I got an email notice and called the 800 number provided in my email to CheapOair regarding seats was not being purchase, but then it was closed due to eastern time difference. I then called another 800 number that was on my booking printout and was glad to get a representative guy on the phone and I explain about the seating issue then he put me on hold to check on something and then was disconnected. I called the same number again and got a woman rep. and she was extremely helpful and got my seating assigned and answered all my questions helping looking up luggage check-in and carry-on policy with United airline, gave me United's cust. ser. phone number and she was very patience and helpful to me.

I bought a ticket for my dad but wasn’t able to make the online check-in. So when he presented himself to the airline the flight wasn’t booked. He had to buy a new ticket that cost more than 600 Euros. I've been trying to contact the company ever since to get my money back and have absolutely no answer or reply, the contact number is fake. The e-mail they give you online was never answered. I don't know what to do anymore. I'm seeking for legal advice.

I tried to book a flight but when I booked the website hadn’t updated and the seats were no longer available. The minute this happened I had some person calling me from CheapOair and she basically pushed me to book another flight and didn’t mention that this flight DIDNT include check in luggage, whereas the one I was trying to book did include it.

Twice I went through the booking process with CheapOair. Each time when I pay they say the flight is sold out but then try to give you a fair higher than the one listed. The first booking was $3000 then they come back and listed another airline at $5800. I went online. Found lower fares. Do not be suckered.

I will never recommend this kind of travel of agency! TERRIBLE SERVICES! It's been 3 hours talking to customers service and to supervisor to fixed my problem, but they couldn't fixed my problem!! Tired of them!! Just simple thing to add my baby into my mom's ticket. CheapOair customer service is not helpful at all and very irresponsible in terms of returning customer phone calls and solving problems. I will never recommend anyone to book through them. Every representative has different info to give. Very inaccurate and I am highly dissatisfied.

Be careful with CheapOair customer service. I wanted to change a name on a ticket, and they said they had to cancel and rebook. Upon rebooking, they said there was a $93 charge to change the name. I protested, and he said he would look for a "discount". Afterwards, he said he got me a discount to $50 to change the name. I reluctantly said this was okay. Just before hanging up, he added in as an afterthought that the new ticket comes with an extra perk of baggage protection.

On 1/21/19, I made roundtrip flight reservations from Portland, ME to Orlando, FL on Frontier Airlines (CheapO Air Booking# **, Airline Confirmation **). I purposely chose a later return flight option (at greater expense) departing Orlando at 8:00AM. I also paid for our baggage at the time I made the reservation. I followed the link on the site for baggage costs - $30 for the first checked bag and $35 for a carry on, if purchased at the time of the ticket purchase.

I booked on CheapOair and needed to cancel within 30 minutes. They want to charge me $50 to cancel even though the flight costed close to that price and was not within the week. The rep said it was because of American Airlines policy. Upon investigating I found this to be untrue. aa.com and all other reputable sites have free cancellation within 24 hours. UNACCEPTABLE.- DO NOT USE THIS SITE!

I booked a flight to take my boards exams. I received two emails telling me my flight time was changed, once to a time I could barely make if I rushed through my exams, the other for the same time my exam was BEGINNING that I absolutely could not make. I called. I emailed. I chatted with someone who obviously did not speak English and kept calling me sir (I'm a girl). I called the airline directly and they said I had to go through this company. They told me I could accept the flight time changes or cancel my flight and lose my money because it was non-refundable.

It took less than 5 minutes and I was booked and ready with all of the info for my up and coming trip. Great website that was easy to use. I will book my next trip with CheapOair. They even called before I was done and helped me select my seats for travel.

I wanted to cancel my flight and he charged $150 plus. I lost $300 on the price of my ticket so I lost $450 on $960 that the company prene 150-200 @ of free his pass but that you lose the half of the price of the flight. It is the flight. I do not recommend anyone to visit CheapOair.com! are thieves

Booked flight on their website. Selected exit seats for additional charge each way total of $130. Came time to check in, my seats were unavailable. CheapOair Agent said I didn't pay for them. Because they lump all the fees into a total price, seat charge does not show up.... So my 6'8" husband gets to fold up like a pretzel for 3 hrs. I will dispute the charge with my credit company. Stay away from these crooks!!! Never again. I will pay a little more and go directly thru the airline!

My wife booked a flight ticket for a flight from Boston To Frankfurt. The airline was Icelandic WOW AIR. What we didn't know was that WOW AIR was already close to being bankrupt. On March 28 they ceased operations. Our air tickets for April 28 were now worthless. CheapOair did not send out an email to inform us about the bankruptcy and tell us what to do now. They did not answer phone calls at their customer care department. They didn't bother with anything to help us as their customers. We have cancellation protection for my wife's ticket, but there is no information on CheapOair's website on how to actually go about and cancel and receive reimbursement. CheapOair is probably the worst or one of the worst online travel agencies one can come across. NEVER AGAIN!!!

I booked a flight for my spouse 5 months in advance as a surprise and purchased the insurance just in case something came up in that time frame, well... don't even bother wasting your money. The insurance is no good, CheapOair tells me it's a use it or lose it even though I purchased insurance and the insurance company tells me we literally have to be dying and show proof in order to get a refund, our only refund would be through CheapOair and they are worthless!!! Why did I even bother so we are out hundreds of dollars or what???? THANKS FOR NOTHING!!!! Will just pay the extra next time to book through the actual airline to avoid this B.S.

10 minutes, 10 min. Paid $500 flight. I realized I could have save $400 if I booked directly from the airline. Tried to cancel the booking after 10 minutes I booked. Nope. Have to pay $75 cancellation fee, after ridiculous long wait on the online chat. After reading the review I won't know if I will even get the refund. Will never deal with this company again. Ever.

I recently booked round trip air tickets with CheapOair to Vancouver for a cruise. The cruise had to be canceled because of a personal reasons. I then had to cancel my air tickets and understood that there would be fees because of cancellation. I tried to rebook my tickets for a one way flight to Quebec from New York for my wife and I. They said I had a $1050 credit but when I tried to use my credit the price of the one way Quebec ticket was more money than the round trip ticket to Vancouver.... both originated in New York...

I am not a rich men to have luxury vacation for my family. So, CheapOair tickets was gave the cheapest price to bring my family to our vacation plan. I was compare to many different agents and finally, I picked CheapOair for matched with my pocket, my time, and my plan.

This company had me look at hotels online then choose one. I chose two hotels which both had free cancellation within 48 hours. After booking these hotels they sent me a confirmation email which said no cancellation for either hotel. Long story short I paid for 6 nights at BOTH hotels. Spoke with both hotels and both hotels sent me proof that they would refund me the money and CheapOair was not able to provide anything. My bank statement showed me WHO processed the credit card and at that point I basically got a “sorry about your luck” from CheapOair!!! Never again will I go through them for anything and if you do then plan on spending a ton of extra money!!!

I have booked my flight thru CheapOair for my Parents' visit to US in March Last week. The carrier is Air India and apparently there has been a flight landing time reschedule. The flight was suppose to land in IAD, US airport at 7:30 am and I have booked my connecting flight from IAD to CLT, US at 1:45 PM. Now, due to the flight time reschedule which is landing at 1:30 PM at IAD and I am missing my connecting flight to CLT. CheapOair is not all interested in the grievances customer is facing and denying to issue or compensate for the missing my connecting flight to CLT. SHame on you guys, some of the other way I always have issues with you guys CheapOair every time I book the ticket. Big Cheaters and Liars and look at the audacity of the customer rep to tell me that I have agreed to the change of flight timing, blatant lies.

I cancelled within the same day I booked, and the agent said he would waive the cancellation fee, and he did not. I got charged the $50.00 anyway. Plus, the cancellation fee is in very fine print and is not represented well on the website. I feel cheated.

The first Agent I spoke with was not very helpful, in fact, he was sort of "matter of factly". I hung up on him, called again later that day, got a different Agent and I booked my flights with him. They all act like it's a "privilege" you get to talk to them.

My booking experience was superb! The agents I spoke with were kind and patient with a first-time international traveler. I will use CheapOair to book domestic flights in the future. Please consider giving your agents a living wage.

Ned was my booker and he offered me flights that were not on the website. Great job Ned. He explained everything, like what to do to check in and check the booking with Delta. I believe I'm ready to go with all the info I wrote down or printed.

I bought my ticket and canceled it afterward. They charged me $50 and said that I was getting my refund in 7-14 days. I canceled it on 3/7/18 and now it’s 3/26/18 and I’m still waiting for my money back. How is this possible? I’m waiting for an answer.

All the staff or agents I have talked to at CheapOair were very nice and courteous. This is the second time we book with them and I will use them again. I have called twice and talked to two different persons, I wish I wrote their names down, but both were pleasant to deal with.