CheapOair Reviews

I purchased an airline ticket on the CheapOair site and applied the $20 discount. I received an email from CheapOair's partner in crime, Travel Plus asking me to confirm I wanted the rebate by just sending a reply to that email with the rebate # in the message portion of that email which I did. After seeing complaints, I followed up within 30 minutes via email, informing them to cancel any memberships effective immediately. It turned out these companies have scammed other customers by enrolling them in a 7 day free trial of their service without the customer's knowledge or consent and subsequently charging the CC used by the customer to purchase tickets through CheapOair!

This was the smoothest and most efficient reservation system ever experienced on the internet by me. I hope the flight will be as smooth and efficient. I will recommend all my friends to use your system. CheapOair is a great and easy manner to make reservations, and the price is simply the most competitive.

Darius really give a lot of interest to help me change my ticket. Even when I was ready to cancel my booking he insisted and found me a reservation that fit my needs. He was very patient and tenacious, and in the end I was very satisfied. Thank you all.

I have had the worst experience booking a flight ever. First I booked my flight online at a price of $803. I went through the process of entering all travelers information and then entering the payment information only to be charged an additional $64. I tried it three times and every time the price would go up at check out. I finally decided to contact customer service, I spent almost two hours with the operator who could only give me excuses as to why the price was now over $900 but yet the price online was still $803 for the exact same flight.

Our agent Normando was very polite and helpful, he was very detailed with all the information, he gave us excellent service, thanks! I will call you again for my future booking needs and I will recommend your company to my friends and co workers.

I had a great experience booking my flights and hotel through your company CheapOair, I got the best possible deal I could get in. Was very happy. The only issue I had was communicating better with your representatives because of their accent. Thank you!

My experience booking my flight to Lincoln, NE and Milwaukee, WI was very good with the Gentleman leading me through the whole process. He was patient and friendly to the end and follow up. I will have another flight coming up in August.

It says on their website it's free 24 hr cancellation. But in fact, even though I called within minutes to cancel my online booking because of the date change, they charged me $75 per ticket to cancel.

I had two separate calls to customer service and both were handled with diligence and genuine care. Excellent service and I believe you give airline booking services a good name. I thought that the wait time(s) were insignificant and that the whole time on the phone was very reasonable.

I spoke twice, with two different agents, concerning the details of first, making a reservation and the second time, to verify some additional things. In both cases the agents were pleasant, professional, efficient and very helpful and patient in replying to all of my many questions. In addition, they made helpful suggestions. I was more than pleased with the service. During the second call, I had it on speaker phone and my husband came in an commented on the wonderful service!

I called & booked flight on July 5, 2018. I received several emails showing the itinerary & booking number. At the top of page in bold letters "Booking Confirmation". I called 2 days later because I had not heard back about my seat selection. I was told no seats because the flight was not yet confirmed, & if I wanted this flight I would need to pay additional $75. Terrible bait & switch.

I was extremely pleased with my experience booking with CheapOair. I had to contact them to change some things and they were very professional and helpful. I would definitely use this site again and recommend it to my friends and family.

I booked a flight to FL. My wife booked the same flight. So like 30 minutes later I called to cancel the flight. They were charging me 150 dollars for cancellation fees. I negotiated to 50 and that still too much. They are rude and barely speak English. So if you are looking for cheap honestly Travelocity or any site will get you the same price and be more professional.

Reservations made 7/5/18. "John" our agent in India spoke very clearly (very little accent) unlike most other agents that handle calls. He was very polite, got my information quickly, and searched several options for me before we settled. However since having the res. about 13 hours ago, I have received several unnecessary messages. Thank you John!

Very disappointed about my experience with www.CheapOair.com and not having any disclosure about bags policy on international flight and the type of ticket. It would be nice if the website could specified that so called discount tickets don't have any check-in bags allowed unless you pay extra (even first bag) and not find myself at the check-in counter that I have to pay... Way to go CheapOair and the link you provided didn't work.

While booking a flight online I realised after I had submitted the form that I had used the wrong security number on the back of my credit card so I believed I wouldn’t be charged for it, so promptly went to another online merchant and booked the exact same return flight. Turns out I was charged. Called the bank and after their investigation they said it’s the merchant’s issue because according to their records the first submission was incorrect and rejected but a second submission came through and it was correct so the bank accepted the charge. I’ve been disputing this charge with CheapOair vehemently since the beginning of May and treating it as a security issue; they keep passing the blame on and referring to the airline, have taken no accountability for the breach in security, and have tried to avoid me. I’m not giving up. This is criminal—they have literally stolen my money. DO NOT use this company!!

Update: I was reached again by the costumer service specialist from Cheapoair and he was very eager to listen to my side of the story. He offered the the ticket on the price I originally intended to buy on. From this experience I can say for sure that they take the customer complaints very seriously and do their best to resolve it as soon as possible. Although, the initial experience wasn't so pleasurable it definitely ended very well.

We made our reservations in December for an August trip. We paid at least $40.00 each to get good assigned seats on all 4 flights. In March we were informed by CheapOair that our entire flight was canceled by AA. At the time I rescheduled they did not assign our seats and I didn't think about it until June when I saw we had no seat assignments. Of course, when I went to get seats the 3 of us are scattered among the general seats that they do not charge you for. When I called for a refund they would only give me $44.00 for all 3 of us. I could not prove what I paid originally because they put the seat charges together with taxes & agency fees.

I needed to remove a part of my wife’s name that is not in English letters on her passport. The agent helping was friendly and efficient, and we took care of everything quickly. This is the second time I have had to turn to CheapOair and I have been pleased both times at the service. The agent was Chatheriur - I hope the spelling is correct. She is in the New York office.

I have been booking flights through CheapOair for over 4 years and very satisfied with their service. However this May 18 I booked a ticket for my wife to travel from London to Berlin return. I picked on an available seat and went through to payment by CC. However it said sold out. So I went in again and picked another flight and proceeded to payment and went through. They were both RyanAir flights. I get a confirmation from Ryanair direct for both flights. I found this quite unusual and on checking my CC details a few days later, I realised that CheapOair had passed my CC details to Ryanair and charged me their commission for one flight.

Just a follow up on my 'Warning When Cancelling and Rebooking with CheapoAir' review. A supervisor at CheapoAir.ca (Canadian office) contacted me with regards to the review and did offer to give me a one-time-only partial refund. In discussing my negative review, he directed me to the Terms and Conditions section at the bottom of their web homepage. After I opened it up, he directed me to Changes for Flights Already Purchased section where it says "an exchange/change fee is charged by CheapoAir ...for domestic coach / economy travel ...up to $100 Cdn". [I checked the CheapAir.com (U.S.site) under Terms and Conditions / Our Fees and Exceptions and the costs are similar if not more]. This 'up to $100' is of course per person per direction and is on top of the airline penalty of $100 per person per direction. So the supervisor was basically telling me that there was nothing hidden or surprising in what they charged me - its all there in black and white. So I've upped my star-rating for CheapoAir for their after-sales service of calling me and granting me the partial refund but my warning still stands. Be prepared to pay much more for cancelling and rebooking then you expected. Check the fine print and probably the best advice, don't go through an agency (I suspect other agencies do the same thing) - book directly with the carriers.

After not being able to book the flight online, I called and the person who booked the flight did so in a very prompt and professional manner. The online booking timed out, and instead of trying it later I called in.

It was a stressful moment when my flight from Toronto to Seattle was so delayed, it was clear I would miss my flight from Seattle to Medford. I called CheapOair for help and was provided patient and expert assistance, yielding a hotel reservation in Seattle and another flight the next day.

I made a mistake on my original booking by not looking at times. I had to call and change my tickets since I did not see that I had such long lay overs in Charlotte, N.C. The gentleman that helped me was very kind, understanding and did a great job. I am 81 yrs old and just don't always notice everything.

We booked June 2018 flights on China Air with CheapOAir. We knew in advance that we needed to use our names exactly as they were on our passports, including middle names, and we applied with a form that had a space for middle names along with the passport number. The reservation confirmations came back from CheapOAir with first and last names, no middle names and a notice from CheapOAir that rules require traveler full names and to call them if we needed to make a name change.

Your sale rep was extremely helpful in getting me a ticket for my brother who was had his banking information compromised and was stuck in Brisbane Australia unable to purchase his ticket home after his vacation trip to Tonga. They went thru the various options that were available and the pricing so I could help him return home as quickly as possible without any long layovers or delays.

When booking a flight online, we chose to request seats at an upgraded price. We booked a flight in the middle of April for the beginning of July. As the time of our flight got closer, I noticed in our flight information that it still showed our seats were pending. I contacted CheapOair via chat and was assured that we would receive a confirmation for our selected seats before the day of our flight. I checked our flight booking daily on both CheapOair and the airline's website. On the airline's website, our assigned seats were at the back of the plane instead of the ones we'd requested in the middle.

I called them one hour after my reservation to cancel and they charge you money to do this. Don't book on the .uk website because it costs you more money than .com website. Horrible experience. I would never use CheapOair again.

According to what is on Internet did not understand that there were two types of economy fares. The low price one given on fares had restrictions - no carry on baggage, seating, etc. but upgrading to the standard economy really seemed like the better pricing overall. Was not aware of the standard economy till talking to Colin - he also gave the restrictions on the base economy.

I purchased a ticket using online on CheapOair. I thought it was booked. Waiting for a reply regarding the ticket but heard nothing. Went to the website and asked if I have a transaction and if is consummated. Customer Service said no particular transaction and the bank hold it. Valdes my bank and said that the transaction was on hold for my confirmation. I advise the bank to cancel it immediately since I did not get a ticket because OF that. I also informed CheapOair to Not charge me since there was no transaction at all. Said to call CheapOair.

Their rule is very rigid. We called and trying to keep the reservation but change a credit card on the record for personal reason. When talking to the customer services, they just citing that they could not change since it was book a week ago. We told them our personal reason, they just recite the same again and again and not able to do it differently. The customer service is not so friendly or helping as if you booked directly from the airlines. We booked the same in the airline and they were able to help. Just wonder why CheapOair cannot help. Also, you have to pay extra if you want seat assignment to sit together. The fare is not cheaper than booking directly from the airline.

I am most grateful for the experience of purchasing air ticket for Sun Country flight, July 17, Denver to Minneapolis St. Paul. Entire process worked well. Thanks. It was a delightful experience. I will certainly recommend CheapOair service to others.

I purchased two round trip tickets from this site. They gave me the tickets, and then I realized I needed an earlier time for the flight. So I called CheapOair to cancel and/or change to a better time. The guy on the phone told me that there would be no fees. I specifically asked about this, because my wife was standing behind me telling me to ask. The man on the phone said that there would be no cancellation fees at all. So, when I rebooked and got back from the trip, wasn't I surprised to see an 80$ charge from CheapOair!

I was trying to book a flight online and had a question regarding seat assignments. I called for help. The gentleman helping a flight not only $25.00 a piece cheaper but also 7 hours shorter in travel time. Kudos to him for his great service.

It is my pleasure to recommend customer service. A customer representative helped us finish our reservation of the trip after we were unable to book our seats on the official website. It's good to discuss our trip with the CheapOair's rep.

The agent who helped me with a difficult sked of flights and a wife who could not make up her mind, was the epitome of great customer service!!! We got exactly what we wanted. He deserves a distinguished service medal!!!

Problem in obtaining seats while I waited on telephone. Representative promised to email confirmation to me within the hour. Instead, he called to say that he was having trouble reaching the airline and that he would confirm by email within 24 hours. Received email confirming seat selection within 24 hours.

We are taking our first airline trip with my 9 year old grandson with Autism and while I was calling family members to agree on the departure times, the fares went up! I suddenly got a call and it was Ian to save the day. He not only got me a cheaper flight than what I originally had, it included free luggage check in and the airlines we preferred with better departure and arrival times. He was very patient, professional and reassuring. Thank you, to Ian. I am now a loyal CheapOair customer!

When booking a flight from Pgh to Orlando... Cheapo's site brought up nearby airports without my friend's knowledge... She inadvertently purchase a ticket departing from the incorrect airport... She instantly noticed and called to correct the error... The agent advised her he would correct the issue and departing city and a refund would show on my credit card statement. After working with the Cheapo Air agents because no refund was issued, they stated that we changed the flight and the whole ticket price ($130) was the fee to change the flight. We could not get it into the agents head-- It was a correction, 5 minutes from booking, not a flight change... and a refund/no charge was promised... They refuse to budge... TERRIBLE CUSTOMER SERVICE!!! PS I am contacting the BBB, too.

I have been attempting to book a flight from Chicago to Seville Spain for a date in October. The site has shown some VERY low priced flights but every time I select one this msg appears: "The flight you selected is unavailable! Somebody else grabbed the last seat on the plane!" Then I am offered a number of flights for hundreds of dollars more than the "bait" fare!!

When you call them they hold you on the phone 20 minutes or more, and they are really rude and not helpful at all. I recommend NOT to use this site.

I book my flights at CheapOair because they show the available seats so you can select the seat or seats you want and the prices they quote are based on the lowest prices available and also their agents are polite.

Back in May, I purchased a total of 5 tickets for a trip to Trinidad (4 on 1 booking and 1 on another) and upgraded to the Main Cabin for all 5 tickets ($12 per person). The description on CheapOair’s website states: that you get 1 free checked bag, can select seats, eligible for upgrades and general boarding with the upgrade whereas with basic economy you: pay to check bags, pay to choose seats (or will be assigned seats at no charge during check-in), not eligible for upgrades and board in the last group. I was in the process of purchasing an additional ticket for my mother and was contemplating the upgrade option. I couldn’t remember if I purchased it for the other tickets and the information was nowhere on my receipt so I decided to call CheapOair to see if I had indeed purchased the upgrade for the other tickets. They informed me that I had, and so I proceeded to confirm the information regarding the upgrade.

The rep for you, was very helpful and polite. I explained my problem. I explained how I went all the way to letting me register my credit info, but saying there was 2 travelers and I kept going back changing it to 1, but it wouldn't take.

I receive many email messages from travel sites. The problem generally is that the dates I have chosen never have the advertised bargain fare. Twice now I have contacted CheapOair and told them I was seeking an inexpensive fare and my travel dates were flexible. I was able to get a $247 fare by being flexible. The normal rate for the trip was a minimum of $380. Ria was my agent and she treated me well.

Immediately after booking a flight with these people I received email confirmation. The return date was wrong and I contacted them at once. Neither the call centre nor the online chat facility yielded results - both just said that they could do nothing - I needed to contact the airline direct. The call centre guy was rude and ill-informed, the chat guy was polite but the point is they have clearly been trained not to help, but to fob people off until they give up on getting a refund or a flight change. The company is crooked and I hope anyone reading this will go elsewhere.

Booked (2) Airline tickets for my daughters. Was told must pay extra for main cabin since one was 15 yrs. I did. 24 hrs before flight, couldn't do check in. Called them. On the phone for 1 hr & 30 mins and got nowhere. Was told go to the airport to resolve. Getting nowhere. Asked to speak to supervisor. Can't get hold of one. HORRIBLE CUSTOMER SERVICE (OR LACK THEREOF). NO seat assignment either. Don't expect to speak to anyone.

I booked a round trip ticket for an international trip, within a couple of minutes, I realized that the time was not good for me. So I called to cancel. The call center people speaks with very strong accent made it very hard! They insist to help you making changes, if you want to cancel, they insist to charge you $75 service fee. I told them the website said full refund for cancellation within 24 hours. They said, "yes, you will get a full refund, but with a charge for $75 fee."

The employee was quick, polite, and easy to understand. She found a good price and booked the flight for me. She explained all the extras and answered all my questions??? She had me check my email to make sure all information was correct.

The service I received from the individual was exceptional and I am very thankful, first rate. However, I am very very unhappy about receiving a callback to demand a response to a question from an automated voice. It was late at night and the unexpected ringing disturbed the household which included elderly persons. This type of disregard for the sake of a petty demand is unacceptable.

I was extremely well assisted from the gentleman who provided well explained and help me correct my initial e-mail attempt to make my round trip to Italy, which with his assistance was changed to a better and less lengthy flight to my return home. The associate was extremely patient in dealing with my age related difficulties 79 years of age and a wheelchair assistance.

Long distance call with much patience at the other end of the line, enabled us to change the flight dates, for a considerable sum, but important enough for us to pay the costs, and still pay less than if we had reserved directly through the airline.

Purchasing your tricks are too disappointed, first you show me law price when I getting the ticket you raise the price 100$ more. You should give us one price and you should stay at that price. If I want another services then you add more mony, thank you to give me the opportunity to explain my mind.

I recently booked a flight for the first time through this company from San Juan Puerto Rico to Dominica for a dive trip. It was booked on Air Antilles. Because of Hurricane Maria, the trip had to be canceled. Although the flight was non-refundable, airlines always let you re-book for a fee. CheapOAir did nothing to help me arrange this and Air Antilles had no record of our reservation. I wonder what would have happened if we actually tried to use the flight reservation? This mistake cost me $600.

Customer Service Rep assisted me in getting the best price for our travel arrangements. The rep, in my opinion, went the extra mile to gets us, two seniors, the best price and seating selection. We greatly appreciate what she did.

I purchased a ticket for my sister Candice **. It is her birthday present. Your agent Elmo was wonderful. He took care of everything and made my experience very enjoyable. It is so nice to have someone help you that is knowledgeable and knows what they are doing. Thank you again. I love CheapOair.

I am really happy with the agent quick and sharp response, I also liked his professionalism. I made a mistake online booking and he corrected it very efficiently, although I booked an expensive ticket but the service is worth it.

I paid for my aunt's ticket to visit. She has been so helpful that she said she could stay longer. I had purchased the ticket insurance, apparently just throw away money. The whole round trip was $505.00 dollar. When I called to extend her trip for 2 more weeks. They told me it was going to cost $521 to make that change. I told them that I had the insurance, "Oh that doesn't work in this situation" why did I buy it then? I was like, "Forget it. I'll buy her a one way ticket from my new location" and the total was $284. He goes, "Ok we found a flight that you'll love. The price at $385ish." I asked to speak to a manager. He would not transfer me. Huh, no $284 is still cheaper. I'll do it myself. "Ok well I talked to my supervisor - $286 to fix the original ticket from CA to Canada."

CheapOair was called when my flight with American Airline was canceled Sunday. They would not wait for the AA rep to contact them and give me the phone number to contact the airline myself. My point is if you can not contact the airline to modify my flight you add zero value. In addition I needed to change my flight and they would not credit my existing flight to the new flight ticket. They mentioned their ZERO REFUND policy. I will never use this company again and consider them a glorified website.

CheapOair doesn't inform the customer of the hidden charges of selecting seat assignments. After booking a flight and receiving an email to have seats assigned for an early check in, the airlines charge another fee. I caught this after having the first seat assigned. I was charged over $100 to have just one seat assigned (domestic flight) after paying $532 for the RT flight! I didn't complete the other seat assignments for fear I'd be charged for the 3 additional seats of over $100 each. I called CheapOair and was told they can't help me, that it's the airlines that are charging. Using a cheaper method of traveling isn't CHEAP. I'll never use CheapOair ever again - it's going to cost me more to use this service than going direct to the airlines to purchase. I wouldn't have given them a star at all, but had to just to write the review.

I fly a lot around the world and used to use CheapOair for all my needs. It used to be a "done deal" once I found the flight that was right for my schedule and my wallet. Unfortunately I cannot say the same anymore. What now happens every time after I find the desired flight and finish filling out the personal info and click "pay": the system tells me that the flight is sold out, but "fortunately" they have a different flight for only $600 more! With today's computer technology (which I deal with for living), their ridiculous claims about the website's need to "refresh" is such bogus. I just booked the flights for myself and my children to go to Europe, and the same thing happened with 3 flights in a row. This is simply NO coincidence. This is clearly an intentional way for the company to collect more money and not an honest one. Very unfortunate to ruin a good website with a scam like this.

When I use my debit card to purchase, they want to call my bank to verify but the bank does not want to give the customers' information to another third party so they decide not to authorize my payment. They either have a very unusual verification policy or they are a scam.

I purchase a flight on CheapOair. I went cancel flight in a hour and I was told there would be a 50$ fee I would of canceled then I thought about it and 7 hours later I choose to canceled... But when I called the agent informed me since I had waited 6 hours there would be a charge of $50 dollars. I was like wait... So when I called 1 hour later there was not a fee. He said yes. I asked why I was told that. He asked if the agent had a uranium accent and if they were on their time zone... I was what the heck?? I canceled anyway and called and complained and all I got was there was a fee regardless crap!

The issue is resolved and the company refunded all. Appreciated!!!

Everything seems to be going ok at the moment. Flight 06/18/2018 - 06/26/2018. Don't know what will happen at JFK. I have been using this service for the past 14 years without any problem, I expect no problem on this flight.

DO NOT PURCHASE FROM CHEAPOAIR. Before you shop carefully from the airline's website! CheapOair's price was $99.95 more expensive than United Airlines' website! I requested a refund within 24 hours, but was DENIED! BAD BUSINESS on both our parts! I purchased airline tickets three days ago, although I did receive confirmation of my purchase, I have not yet been able to print my tickets! WHERE ARE MY AIRLINE TICKETS!

I'm in tears to read these reviews of all the astronomical fees you're charged to rebook a ticket. I wanted to visit my ailing brother but unfortunately I witnessed a man jump to his death at my job and have been traumatized causing major back problems and leg problems. On top of that we've had 3 deaths in the family. So this trip had to be postponed and even though the $100 Cancellation fee was waived there is a $200 per ticket rebooking fee. This is beyond disbelief.

Booking - The representative that initially took my call was not honest with me. I was charged an additional $100 for something I didn't request. Getting help was not easy either. It was a stressful experience. After being on the phone over 2 hrs I got some help. This took up my day.

It was a pleasure to talk to Matrix, the representative who helped me, because there was a problem with the system and he was very nice helping me to get my tickets. Will recommend my friends. In fact I already recommended some friends who will travel with me. Thank you.

The agent, Stewart, was very professional, asked the right questions and took his time to listen and customized the flight for my children to come visit in a shorter time and, still, at a reasonable price. Great experience, very happy and will continue doing business with CheapOair. Great job!

We booked our round trip flight from Toronto to NYC via CheapOair and purchased their flight insurance. Our cruise ship was to dock by 8 am and our return flight was booked for 3:55 pm. Due to bad weather, our ship was delayed and we missed our return flight. Because of 3rd party booking, the cost to re-schedule our Air Canada flight home was more than if we booked a new flight. We ended up having to pay $750 US in addition to what we had paid for our original flights. CheapOair did not offer any compensation or discount. The flight insurance that they sold us was worthless. It would have only covered us for "Weather that causes complete cessation of services of Your Common Carrier for at least 48 consecutive hours." 48 HRS?? Who tacks another 48 hrs onto their vacation? This means that you would need a 48 hr delay in a connecting flight to be covered? What a farce!

CheapOair are thieves taking people’s money. Since when is it ok to be charged $400 to change one letter in my first name on flight reservation? Absolutely disgusting by taking advantage of an innocent mistake. I used CheapOair before but never again. I will be sure to let consumers know via social media what they are doing to innocent people.

In the end, I decided not to use this company anymore. This website is not a scam. It does sell real tickets that you can use. However, you will probably experience something unpleasant if you keep using this website more than just one time. The only good thing of this website is that it displays cheap tickets. However, if something happens and you have to change your ticket after 24 hours of your purchasing, your should just throw away the ticket. No good things are offered by this company.

Flight-BWI-OAK - Week passed after booking and paying. Still no confirmation or itinerary. I found even cheaper flights but can't do anything about. The flight is in two weeks' time. Please check and send confirmation. It took me 25 minutes waiting through international call to finish and receiving OK by phone. Still no written confirmation.

They give me the flight I did not want. I had to pick a different flight and they make me pay $75.00 dollars for the change. I think I will not use your services again. Refund please my 75.00 dollar. Thanks.

I hardly ever book travel through third party services since you really don't save any money, and there are no guarantees for refunds if your plans fall through for whatever reason. But unfortunately, the air travel I was trying to plan seemed to only be available through third party (due I am guessing to timing, layovers, multiple carriers, etc etc etc whatever...), I just could not find my desired itinerary offered through any of the major airlines directly, so I decided to roll the dice and take a chance with CheapOair. And guess what? Yes, two months before the trip was to take place, I had to cancel my plans due to being diagnosed with a chronic health condition that would require major surgery, with specific instructions from my physician not to travel anytime in the immediate future!

I had a call from Cheapoair. They acknowledge that not everything went right with my booking for that oversea flight, apologized and offer a $75 refund per person.This is a positive development.In the last, let say 10 years I bought many over sea tickets mainly from this website , because it works fast , and you can get a good deal if you book well in advance,and are flexible with dates.I remember booking directly from Lufthansa only once ,and that was just a few days before the flight , and for one person (me) only.

CheapOair used to be a fine online travel agent. I haven't booked within them in a while so I decided to book an intra-European one way ticket today. Within 10 minutes, I decided to cancel the ticket in order to rebook a different one with checked luggage. Now you have to call them to request a refund. I was shocked when they told me a $50 penalty/fee would be applied. I explained simply to them that SAS, in fact all airlines operating in and to the US, has to cancel for free within 24 hours, per US DOT regulations. How would I book with them in the future knowing that I would be penalized for canceling when I can just book directly with the airline and cancel for free? How are they planning to stay in business?

I booked a flight for myself from Dublin to Edinburgh and for my cousin from London to Edinburgh. Before I left Canada for Dublin, I tried to check in online but it says: Flight is not found. So I called CheapOair help desk and the man answered, I explained my situation telling them that my Flight is not found. He told me not to worry because my ticket is booked and he pointed out to me my E-Ticket, the Airline Confirmation Number and their Booking Confirmation Number which is really showing on the E-Ticket printout. But when I tried to check in online again while I was in my Dublin hotel, it is still giving me the same Error Message “We are sorry, we could not find your booking...”

The gentleman that took care of my flight was very kind and made sure that we were on the same page. We went over the spelling of everything to make the reservations were correct and all policies and procedures were understood! GREAT EXPERIENCE!

Because of the complicated nature of our trip to Armenia and Kososo with the two of us coming from different locations in the US, it was necessary to talk to a representative. He was very helpful and we are extremely please with the results... the plan for travel is perfect!

If anyone is booking a airline flight never never use CheapOair for booking. They are worst that crooks. If you ever get a credit for a airline ticket they will jack up the price. Always book with the airlines. You will get a better deal. I had $820.00 for a credit and when I went to use it for a round trip ticket they up the price for me and exert $1020.00 for the credit included $400 for rebooking fee for a total of $1820.00 in which I could have booked a ticket with the airline directly for $1020.00. They said that it was their policy. I guess I will lose that credit but I can assure I will never never use that crooked CheapOair again.

Purchased tickets for family vacation. Also insurance if need to cancel in case of emergency. My daughter got sick and we have to cancel the flight. CheapOair did not cancel my flight and didn't give refund. I lost $2000. Beware, this company is scamming people. Their cheap flights will cost you more if you will run into the situation. Use other more respectful companies. I hope they will go bankrupt.

I was looking for a flight to Las Vegas but every time I opened a website it shows that it was already full, then I check on CheapOair, and It shows the same. I was ready to close the Web when somebody called me from this site and told me that he could help me to book it. I was so happy. Unfortunately I can't remember his name but I'm so thankful to him because he did a very good job.

This is the second time I have used CheapOair, and I could not be happier. Everyone working there is always eager to help and get you the best fare available. Would and do recommend to my friends. Thanks CheapOair!

I booked a flight in January for May. The day before I was to fly home, I received an email confirming my flight and asking me to check in. I could not check in via the email so went directly to the airline, where I learned my flight had been cancelled in February. CheapOair had been notified and had response positively to the change on my behalf, but not informed me. I was now at the airport with no way home. CheapOair claimed it was the air carriers fault and they should make new accommodations, the air carrier claimed the same. Long story short, CheapOair contacted the air carrier and booked a new flight for the next day. I am out rental car, a day of lost wages and hotel cost which they say they will not reimburse me for. I credit them for getting me rebooked, and their rep. Hanna was accommodating, but I would not use them or recommend them.

I booked 2 tickets to Europe at the advertised price of about $650.00 per ticket. There was only one ticket at this price. The agent then booked my wife at the next highest rate of $1,300 + and did not tell me that there was not a second ticket available at $650.00 making a total cost of around $2,000.00. There were plenty of tickets at $750.00 on other airlines making a total of $1,500.00. CheapOair tricked me out of $500.00.

The young man who helped was the best person I have ever had help me with reservations. He took all the time I needed to get the time I needed to leave and come back. It was the best experience I have ever had.

Left on hold for fifteen minutes. Someone could have said something. This is unacceptable. I expect more from profession. There in a way to do anything, if you want to bring more people in. Word of mouth is a good advertisement, Treat people like you want be treated. Do unto other as you want be treat.

I booked a USD 1800 ticket only because of the itinerary to make my flight short and they changed it and the new one asked me to stay 8 hours at an airport after I paid the full fare. The only reason why I booked this flight and paid that amount was to have the shortest itinerary possible. After I paid and flew to my destination they just randomly decided to change me to an earlier time that actually was priced $500 less when I booked my initial flight. These people are thieves and liars, such a shame what this company has become. I'm making a lawsuit. Totally unethical company.

Was surprised to receive a call after the flight I booked online was full. Was a little leery at first but the agent was reassuring. All in all a good experience. Would recommend to friends and family for sure. Unfortunately didn't get the name of the young man I spoke with.

I booked flight online and when I got the confirmation I saw that outgoing flight was not the one I thought I had selected. Contacted CheapOair immediately. The representative was very helpful and efficient. Correct flights substituted and problem resolved satisfactorily.

The booking agent was so concerned about helping me it wasn’t reassuring. He was comforting and extremely helpful. Very thankful and courteous. I couldn’t be more grateful. He made sure I understood exactly my dates and times by repeating them a couple times. And going over the cost so I understood everything!

I do not have before me the paper with the name of the Agent who assisted me but he was exceptionally pleasant and very accommodating. As a former Airline Executive, I give him full marks (100%). Please send him to Barbados for a holiday so that I can return some of the courtesy and pleasantries that he extended to me. Thanks to him... Blessings to all!

I received an email that there was a minor flight change. The representative was very helpful and courteous. It was good to know that I received the assistance with questions regarding the flight change with a rapid and helpful response.

I booked a flight to attend my grandson's graduation over a month in advance. There was one layover in DC and then to Jacksonville from there. I got to the airport checked in. There were 3 delays. The latest was 10:45 pm. I was told by the ticket lady that if the 10:45 pm doesn't get delayed again, I will be in DC 12:30 am or so BUT there are no connector flights to Jacksonville FL. And that they don't know if any flights were going out later that day. Since I didn't want to get stuck at the DC airport, I went home. I called CheapOair and was told the airfare may be non refundable, also not sure about the hotel. I complained that I wasn't the one that cancelled the flight, the airline did. CheapOair refunded me 50 dollars. The trip with the airfare, hotel and car was about 1,000. I asked about another flight to Florida and was told that it was 1500 not including hotel or car??? This is a ripoff, I am disputing my charges that they put on my credit card.

I originally booked this flight for May and was to meet a tour group in Managua, Nicaragua. This tour was cancelled due to political violence in the streets of Nicaragua. My tour was re-scheduled for the October dates of my current booking. I was shocked at the extremely high cost I had to pay to make this change. I was ready, willing and able to make the trip as originally planned but was not allowed to travel by the U.S. State Department. I paid the extra fees because it was cheaper to do so than to book a new American Airlines flight for these dates. I normally book through and fly with American Airlines.

I have used your service several times and refer to your online information many times. I have always gotten good information, and find your service to be accurate and your phone agents to be both courteous and friendly. Keep up the good work.

For two years in a row I have observed this company uses the old bait-and-switch advertising ploy. Sorry those tickets are gone. But the ad stays online for weeks. And they can never provide what airlines, flights or dates that those fares were ever valid on. FALSE ADVERTISING!!!

I have worked with booking air fare with CheapOair for the last 3 years. I have spent a great deal of money on travel. It is my desire to continue using you for future bookings and highly recommend you to all of my friends and colleagues. Thank you CheapOair.

I had a specific request for booking a flight, and the live chat person was not qualified for the job. The person's name was Gracia. I told her that my mother and children would be flying out of Atlanta Airport, and that the children would need one way tickets and my mother would need a round trip. I gave the ages of my children. At 1st, she said that she could not book unaccompanied minors. I clearly stated that they were flying with their grandmother. Then she stated that it would not be possible to book a round trip with 2 one ways, unless I paid the extra fees of unaccompanied minors. (Shake my head. They will not be unaccompanied!)

I was extremely excited about visiting Ukraine and CheapOair had the best prices as well as flight accommodations available. I was a little nervous to book with CheapOair because of the mixed reviews. I decided to book with them anyway. Well here is what I can say. I called and spoke to someone after making my online reservation and I was greeted promptly and with courtesy. As my flight date approached, I called them to make sure all of my reservations were still as I expected, and once again was greeted promptly and with additional courtesy. I had no problems whatsoever with my flight, nor with anyone in their customer service. I want to go back to Ukraine and therefore will use them again. I have to give them 5 stars because for me, everything went off without a hitch and my trip to Ukraine was excellent!!

I requested CheapOair to connect with my airline and change my passenger name information through email. After 48 hours, they still haven't responded with even a simple acknowledgment that my email (with passport information) has been received. Calling in, they told me it takes 8 whole days for them to even begin processing requests. The very next morning, I took the initiative to call the airline and was able to connect in 15 minutes. The airline representative said that it was a very simple process with no additional charge even for CheapOair and the rebooking can be done quickly.

I booked a round trip flight through CheapOair. CheapOair never submitted my contact information to the airline itself, and so when one of the flights was canceled, Volaris could not get in touch with me. CheapOair claims they did not know the flight was canceled, though it shows up as canceled on every website. I was never informed until it was too late to book on another reasonable replacement flight. CheapOair not only denies any responsibility for the misinformation, their customer service team was rude from the getgo.

I will never ever book another ticket through CheapOair. Their agent was not truthful and I am now stuck with tickets I could have gotten for $270 less. They don't guarantee their prices like Expedia does. I could have waited and got a lot better price. Unfortunately I listened to their less than truthful sales person and booked my tickets right then. Because they told me, "The price would go up. Hurry buy now." I wish I never booked my tickets through CheapOAir. I am so unhappy.

On 5/8/18, my wife and I had flights booked from Orlando to Aruba for 6/5. The flight was booked to return on 6/9/18. In booking the flight and choosing flights, putting in credit info, etc., we received a pop up window stating the flight back thru Spirit Airlines was no longer available. We used the website to rebook thru a different airline. We received our confirmation from CheapOair with our flight itinerary. The itinerary showed we would be flying American Airlines down to Aruba and Copa Airlines on our return trip.

After booking I tried to continue to the stretch seat premium. Not only couldn’t I select seat, I also paid for the wrong return. The change cost $147 and I still have economy seat. The website failed and I immediately called the number to change return to 8/16. This call resulted in the additional $147 and still economy seating! Not good for repeat business.

They changed my itinerary. I called to complain multiple times and they said they would call me back but they never did. I tried canceling the reservation but they wouldn’t. They claimed it was the airline that made the changes. From now on I only buy directly with the airline.

I am very upset because I booked through the Shopkick app, and was told that because I called a representative that I couldn’t get the points that the app offered. Secondly, I thought that you were going to find the cheapest flight, only to find out that you added a extra charge.

I phoned in after attempting to book a ticket online for my elderly mother and having the page timeout. My call was lengthy but the entire time, the customer service representative was courteous, polite, helpful and apologetic for the length of the call. I would not hesitate to call back or to recommend them to anyone needing assistance or considering using their services.

Do yourself a favor and do not use this service. They booked me on the wrong flight when I was traveling for business and tried to blame it on the airline. I was standing in line to board the flight to Charlotte to make a connection to Daytona when I was told I was not on the manifest, yet I had a written confirmation from CheapOair that I was. I called them while I was standing in line for the flight and they kept me on hold for 3 hours, (they hung up on me twice so I had to call back), well after the flight left, trying to find out whose fault it was rather than rebooking me on a flight.

I've used CheapOair for 5+ years. If you make your booking and follow through it's good. Their customer service is borderline but if you need to change something or cancel they will not help you. No refunds even if you choose the option, even though the airline overbooks and your seat will sell. Then they offered me credit, but after the $50 cancel fee AND $50 transfer fee I was left with -$8. $27 with the other airline on the booking. I lost $223. I'm never using CheapOair again because I feel so screwed anytime something goes wrong.

I booked two tickets with CheapOair from Seattle to Orlando on February 28. I paid extra for a flexible ticket as well as for travel insurance. That same day, I realized I booked the wrong date and called back to change the flight to the correct day. The agent booked a flight that was leaving Seattle at 11:00 PM instead of 11:00 Am. Therefore, I called back the next morning less than 24 hours since the original booking and told the agent to cancel the flights. The agent said he is not allowed to cancel a flight and he would transfer me to the correct department.

I like the service of the rep. Patiently heard me -- only downside was the price -- 2 days apart price went up 200$, other than that... no problem so far and got a code for 25.00 off on the ticket... and received my flying info by email. Merci!

I stayed on the phone for over 7 hours... Asked at least 15 different employees that I have a COURT date at the same day of my flight, I’m sorry I can’t miss it!! Plus I have a doctor document says that I can’t be on the flight unless the doctor check cause of my health situation! "Can I cancel my flight or at least postpone it???" They said that I have to pay!!! And COURT or doctor does not support any cancellation. The only thing if you want to cancel and get your money back if you are dead!!! Believe me I already started a case and my attorney asked me to send this email so here I am. Thank you.

I stayed on the phone for over 7 hours with veryyyy poor English speaking employees!! They transferred my call for maybe over 25 different person. Everyone is saying different thing. Choose a flight, confirmed it, wrote down every single word about the flight with flight numbers and time. Then I said, "Okay sounds good. Let’s buy this ticket." Then the guy over the phone said, "Okay give me your credit card info. But hey I’m sorry sir this was my mistake and I didn’t see the ticket good. I’m sorry!!" This how it started!! Then after 7 hours I bought another ticket whatever ticket and till now I didn’t receive an email with the details and I’m afraid to call. Will never deal with CheapOair again and I will spread the word for sureeeeeee!!!

I purchase a couple of round trip airfares from them, I thought I had a good price, well if it is too good to be true it probably is. After I make the payment for the tickets, I was sent to another page where now I have to select my seats, ok no big deal right, well, wrong. No matter what seat I pick I was charge an extra $75.00 dls per seat, now the good airfare got a bit more expense, there is no info on the page when you buy the tickets that referred to that so to me that's misleading or false information. Also when I try to cancel they were going to charge me 75.00 per ticket, for agent help, that's BS. You have no other choice to call and cancel, and let me remind you that on their page it said free 24h cancellation fee, they try to charge me $150.00 for this. Good thing I have a good bank behind me and they are refunding those fees. People be careful up there.

Our experience with CheapOair was a total nightmare. We were flying Pittsburgh to Ft. Myers. (May 7, 2018 - May 17, 2018). We were sent an email that our flight would cost $651.92 and when we got back from our trip we found that we were charged $82.90 by them for making this reservation and then charged $19.90 for baggage insurance that we said we didn't want when we made the reservation, but they said it was free. Then we let them arrange for a car rental which we said we wanted to have a car at the airport and they insisted that we had to pay for it in full at the time of making our reservations at a cost of $290.91. When we arrived in Florida the car rental agency was not at the airport, but offsite.

Yesterday I had the privilege of talking with one of your operators, because I made a mistake and we had to rebook flight, she was so good and spent a lot of time with me to do all this, I so appreciate what she did for me. I didn't get her name but she was the greatest, thank you.

I book ticket through Cheapoair.com...few weeks later the flight was cancelled. I call them 3 days in a row...3 days in a row people from Ukraine talking to me and telling me that until the end of the day they will have answer...3 days nothing. In the end the manager told me they can't call England where my flight is??? Really??? But the funny part is I call in England to get info for my cancelled flight, funny right? :) I have no choice but to call my AMEX and stop the charges. I get my money back because of my credit card company, about 377$. Later on Cheapoair.com call me about some 65$ charging. I explained them and they said, "No worries. We gonna get you those money back." Today I'm receiving email that AMEX cannot refund me the money because CheapOair provided sufficient paperwork about those 67$ that they are non-refundable because I pay for insurance and for seat. This is hilarious.

We bought our tickets a month in advance. CheapOair recommended getting insurance in case anything happens and you miss your flight! We have never bothered with insurance before and not had problems but since this was such an important flight we went ahead an purchased the extra insurance. At 8 am the morning of our flight I tried checking in online through CheapOair. DIDN'T WORK! We thought no big deal we will just get there a little earlier to check in even though it said to check in an hour early. We had a tire blow out on our way to the airport but still managed to get there an hour early. Walk up to the counter at 12:16 and the lady wouldn't check us in. Said check-in closed at 12:15. We told her we had insurance and asked if we could still check in or at least get refunded for this flight so we could catch another leaving in an hour. No help whatsoever.

Satisfied customer indeed. Jessy, the agent in charge of my account, showed a high level of professionalism and a great desire to satisfy my needs as a customer. I would definitely recommend these services to my friends, and continue using them in the future.

They do everything for customer's benefit and generously give you help. You would not feel dealing with some greedy commercial party, but work with decent professionals. I searched the whole internet, CheapOair has the best price for the tickets to China and Iceland.

The Operator sale to me an unwanted fare, that was not what I want, I specific declare that I want a fare with 1 Checked baggage include, and she sale to me a fare without baggage. When I verify that fare with the airline I return to you to ask for the refund, the answer was to have a price of 75§ per person, so 300§ to be lost for me.

Very polite and nice assistant. Question was answered in fast manner and clear. It is important you guys keep these high standards. I very appreciate politeness and fast response of representative. Most likely to return for my other tickets and recommend to friends. Good job, thank you.

I had purchased a ticket from CheapOair however due a delay in processing my visa I had requested a change of dates for which they refused saying that the airline forbids it! And then they said they will make a request on behalf of me however this is also a lie for which they just came back and said the airline refused to reschedule my travel dates and that the ticket is not refundable and that I will have to bear a loss. This really sucks and if I had known about this I would never have gone with such a cutthroat of a travel agent. So I am warning everyone out there. Please think twice and don’t let what happened to me happen to you! - From an extremely disappointed customer. Oh and by the way their customer support chat sucks too. It disconnects when you have told your grievance to an agent and you can ever get transferred to that agent and you just waste your time repeating yourself to every agent that connects and all they can say is sorry!

Agent was able to get the exact flights I needed! Very helpful and actually listened rather than assuming! I truly dislike your cancellation policies as they are different from virtually every other booking site, but it did meet my needs for this itinerary (you should allow 24 hr cancellation without ANY fees).

I use Kayak. CheapOair said it was cheapest. I tried booking twice online. All my information. It wouldn’t book. So I called. Person on the phone says that the rate went up. I said I am still online refreshing it and says it’s still cheap. He explains their systems don’t update that fast. I won’t waste my time with you again. Misleading.

CheapOair shows the same prices as Kayak -- but I decided to go with them, because unlike Kayak, I can choose different airlines for departure and return (something I wanted to do for this particular flight). In the end, I ended up going with the same airline (United) for both return and departure. Being already on CheapOair, I began my booking process. Credit card in, hit Purchase, and BINGO "The price of this flight has just gone up $300." What?? Then within 30 seconds I get a phone call -- guess who? CheapOair trying to explain this. I said no thanks. Went on Kayak and guess what, got the flight I wanted, purchased for the $300.00 less price. After all this happened, I had a sudden vague memory that this happened with CheapOair before - been a while -- it all seemed to ring a bell. My advice: Stay far away from this website to book your flights!

Even after quoting the price for the flight the attendant still found an additional discount, that was great! Thanks very much. This is my first time using CheapOair and I am very satisfied with a customer service. Everyone should try them.

I booked a flight for an aunt with health issues to match the flights of 6 other family members. I paid twice as much for this because I was told that if any changes were made to the other 6 passengers flights by the airline I would be able to change my aunt’s flights without having to pay any additional fees, but that was a false statement as changes were made by the airline to the other 6 passengers flights. And after being on the phone for 1.02 hours with CheapOair I was told that if I was willing to pay a hefty fine and an additional fee I could make the necessary changes to match the changes made to the other 6 flights, this is not what I was promised.

Beware of the deception and hidden fee this page is listing. I recently purchased a flight ticket and had to call customer service 2 minutes later because the system messed up my name. (My middle name got repeated twice?) I am a meticulous person and I check details couple of times before and after everything. They offered to charge me $50 for name change, even though the website said free cancellation within 24 hours, but they were going to charge me $75 if I just cancel and buy the ticket again, so I agreed with the 50 just to correct my name. Then later when I reviewed my credit card, in addition to $50 they charged me for extra 35 for seat assignments which I did not.

Had a little trouble getting seat assignments online, so called direct. Was helped by a man who was so helpful and efficient, found us better options than we had found, and saved us money! Wish I could remember his name, so I could recommend a raise for him. The best booking experience I've had for a long long time.

I bought three tickets from this agency, one for me and the others for my mother and stepfather. I bought it Monday 6:00 am and received confirmation on my phone at 6:36 am. They did not send the confirmation on my e-mail until Tuesday. I sent the e-mail confirmation to my mother and she identifies a typo in her last name. I called the number for correct it and someone in India said I have to pay $50 dollars because it had been more than 24 hours. I believe it is this company trying to steal money from the customers. They send information late and expect customers to pay for it.

On May 1, I sent an email inquiring on several charges on my Visa card. All totaled these charges were $4661.47. The flights consisted of 2 trips for 2 family members due to the illness and consequently the death of their father. I have questioned the reasons for the charges other than the plane tickets themselves, and have never received an explanation. I understand the tickets were $2,724.80 but do not understand the remaining extra charges totaling 1,936.67. I do not have receipts as reservations were made by my daughter.

We called with a difficult request (leaving in 4, returning as a group of 5) and the agent was patient, thorough, courteous and effective in finding the best flight at an excellent rate. He spent a lot of time making sure we had achieved what we were looking for, and was great at explaining airline policies and pricing. Thanks for the great experience.

I had a booking Agent Simon that helped me thru this booking. If at all possible I’d like to speak to him please! He is a fantastic person who dealt with an exasperating handicapped elderly woman my mom! Now she wants to change it.

We missed our original flight... had a pre wedding event at 8pm. Airline couldn't get anything that didn't arrive after 8. CheapOair got us a flight and we are arrived with time to spare!! CheapOAir will be my first choice from now on. Thank you.

We were pleased with our first experience with your company. The agent I spoke with was very helpful, knowledgeable and very friendly. I would recommend CheapOair to friends. Happy with the experience. Thanks.

It looks great when we search for low fair. But suddenly change fare when booked. And if you cancel ticket, you will only get 20% refund...because you have to pay cancellation fee twice. So forget for refund if you use CheapOair. You only get very little what you pay for. Even I pay for flexible ticket...they said it only valid for 24 hour... Every airline didn't charge if you cancel ticket within 24 hours.

the service rep was very helpful, good manners, was precise and checked to make sure everything was done correctly. Thank god for her. She was an angel. I needed special help and she knew just what to do and got it done very, very grateful.

CHEAPOAIR is CHEEEAP. They promised me seats and charged me $20... Then when I was supposed to fly, they said airline did not honor their cheap business executive and I have to select my own seats amongst what was available... Ridiculous staff has audacity to tell me I will have to wait for 45 minutes on wait till her useless boss comes online to resolve issue. I want my refund along with penalty of $100 to compensate me for mental torture.

I made a reservation with this company and they said I could cancel within 24 hrs. 50 mins later I had to do exactly that. They let me cancel ok but they charged me $50 plus something else. What a racket. People beware. Not only are they way more expensive but if you have to cancel it's going to cost you and what they took out of your account instantly they will take a week putting back. It's a win all the way for them. So the part that says you can cancel beware it's going to cost you.

DO NOT BOOK WITH CHEAPOAIR!!! They charged my cc 2x $60. Apparently booking fee for fare there and fare back. These charges were never explained to me. Also charged $175 hotel cancellation fee. I called and cancelled cause they recommended the hotel and when I went online to check the hotel, the reviews were terrible, hotel was reported to be very dirty and unkempt. I called the hotel and they assured me they do NOT charge a cancellation fee so this was all CHEAPOAIR. I called and was assured a supervisor would be returning a phone call to me and have heard nothing. I am calling my cc company and disputing charges. My recommendation do not book with them so you do not have to go through this process. I don't know about anyone else but I do not have $295 to throw away to these criminals!

Assigned seat was great. Wonderful service. However I was grabbed a $50-$100 coupon based on number of passengers on this booked flight, to be able to book a flight within 60 days and have not yet received this. How will I receive?

The service at CheapOair is extraordinary. People are extremely helpful and polite. They wanted to help people. We even had to change flights and they were totally helpful. The background music when put on hold is deafening. Turn it down.

I booked my flight from Tampa to San Francisco and back in June. Booked three nights Hotel room. The agent was very helpful in getting me the cheapest and best fare. However, the airlines (United) continues to play games and charged for seats even though my tickets were upgraded for an additional charge/person.

I used CheapOair to book a flight and rent a car. The customer service agents at CheapOair were very helpful, friendly and professional. They answered all my questions to my satisfaction. I highly recommend this service to anyone who wants to book a flight or rent a car.

Though the customer service rep was nice, I thought that the price would be much less, and I had to go with an earlier time to even get a slightly better price. The rep was able to bring down the price of the unaccompanied minor from $150 each way to $50 each way, but the ticket itself was almost $500. I think I should have done more shopping around.

I was having trouble online booking my trip to Colorado. I called the direct phone number and the CheapOair representative worked hard to find me the best price for travel on the exact dates I needed. I believe his hard work saved me a couple hundred dollars that I can now spend enjoying my vacation. He was very patient and polite. I will call CheapOair first from now on when I need a flight.

I had talked to a representative about purchasing an airline ticket for my 16 year old daughter. The first two flights wasn’t working for me. I wanted an earlier time to depart and early time to arrive with a layover closer to home. She was very accommodating for me.

I had to cancel my booking for return flight more than 40 days in advance. I called their customer service which is based in India and I was asked for $300 for cancellation!!! Even though I bought the Insurance Travel Plan for $148 offered me by CheapOair and when I was buying the Insurance I was told by the lady from this company that "insurance is covering rebooking or cancellation of flights... etc". The company provided me with misleading and deceiving information at the very beginning. I am totally disappointed with their approach and unprofessional behaviour. I hope this review will help company change their attitude towards customers and will prevent people like me being misled and deceived.

I am generally very happy with CheapOair. I have found the telephone operators to be polite and professional. The service CheapO provides is simple and easy to navigate and I have never had any trouble with ticketing or at check in. I have used CheapO exclusively for many years. One issue that could be improved. I recently had to change a booking as I had booked the wrong flight. My fault entirely. The operator cancelled the flight, and then quoted another flight that would have required me to pay and extra $220 AUD. I happened to be on the website which showed another flight, exactly the same but with a different airline that required only a $20 addition. The operator was apologetic, but it's just something the operators need to be careful of. All in all though, the service is generally very good. I will continue to use CheapO in future.

I booked by Florida trip via CheapOair on the telephone. The representative was very patient and understanding. She tried to accommodate me with the least experience way to my destination. She offered my several options with different airports and departure times and dates. She was able to finally offer me something that worked well with my budget and dates.

My mother bought a ticket for me on May 7/18, 15 minutes later when she realized the departure date was wrong she call to change or cancel the ticket. It was difficult at first time because the English speaker agent was not clear. Then a Spanish lady help her to change the date. Why we cannot cancel without cost before 24 hours? That is not fair.

Each time I book with CheapOair I am treated with respect and courtesy. I understand every step and if I don't it is explained to me. I will continue to use CheapOair in the future and will recommend it to others.

The rep. refunded the difference between the amount charged for the airline ticket by phone vs the online cost, she called before this to discuss the issue. The online service asked for a 2nd passenger and it wasn't until the rep. and I were almost done that it worked for 1 passenger, I had called for website help to complete the reservation and use discount code LC50. She also offered $50 off of my next reservation, seat assignments and emergency medical assistance at both airports. I appreciate the rep. correcting the difference in airfares. It may have originally been a miscommunication about how the online service was functioning since the fare remained consistent.

Didn’t know I would be charged a 13 +dollars fee. Yes it was a surprise when I look at my bank statement, never was told about the fee from the booking agent. One would not like to find out about a fee on their bank statement. It was never discussed with me or did I authorize it. I'll be calling my bank in the AM and disputing this charge.

I wanted to know the price of a flight... not book one. You guys I didn't confirm a flight... I have no artillery of flight. I had a prepaid card to use if I decided the price was in my budget. Obviously it wasn't cause I didn't see a price at all... just your notification of a booking number. Really. I gave the prepaid card number hoping I would see a price first then either confirm a booking or opt out of the process. Instead you jumped the gun as soon as you had a card number. I don't owe you nothing. I didn't confirm a flight at all. Please do not call my number anymore from any numbers. I have called the Better Business Bureau. I was instructed to do a few things of one I have mentioned in this text. Further communicates after I have asked you to stop will result in me taking their next strong advice.

Representative did an awesome job accommodating me with my flight itineraries. I was a bit frustrated when I called at first 'cause I couldn't access online to see which flight I have to choose but she helped me find a better deal with less layover time. My flight is very urgent since my father just passed away. I was relieved when I called and be able to finalize the whole trip.

I spend a fair amount of time comparison shopping for my travel flights and almost always end up making my reservations through CheapOair. My most recent reservation was a multi-cty trip encompassing 6 airlines (Including code share partners) and I was concerned about excess baggage fees. I spent about 20 minutes on the phone with your agent and she exuded total confidence and knowledge so that in the end I felt like all my questions had been answered and my fears allayed. Thanks! I often recommend CheapOair when the subject of flight reservations comes up and have steered several people your way.

I was on hold with my own corporate travel system for 15 minutes waiting for assistance. I lost patience and called CheapOair. It took 15 minutes to book my international flight. The representative was helpful, patient and so knowledgeable. Wonderful experience. I will use CheapOair from now on for both business and personal travel.

I was in the process of completing my reservation and punched the wrong key and ended up with traveling companion and since I was traveling alone, I tried numerous times to correct the mistake and could not, so I had to make a phone call to complete my reservation. All the agents I talked to was very professional and very helpful on assisting me in completing my reservation satisfactory.

Ernie was great! He helped me with some updates to my flight and hotel. He took the time to call hotel to confirm certain requests that I made and explained everything in plain simple details so that I understood. He took his time and helped me with my bookings. I highly commend him for his professionalism and knowledge.

After booking, I received a confirmation from the airline with a confirmation #. After that, CheapOair sent me an email saying my payment was declined. I called the bank and the airline who both confirmed that the card was charged, and the airline reconfirmed my booking #. The next day CheapOair sends me an email saying the booking was cancelled. When I was speaking to the airline, I found out that CheapOair added almost $30 in fees to the cost. So in the end I paid more for worse service than if I called the airline directly.

I was recommended to try to book with you, so I did. It seemed reasonably priced, but tho I put to arrive in Newark, NJ, it still selected LaGuardia. I called to have it fixed & was charged another $150, which is not a good price, so I am disappointed with the charges.

Agent was very efficient in seeking the best deal. He spent a lot of time online and even called me back to tell me about the deal he had found. I certainly will use CheapOair for my next trip. I will recommend it to friends.

Recently I had to cancel my husband's and my flight to New York. While the gentlemen was very helpful not once was there a mention of a charge on to my charge card. I understand what the words, "service fees". However, no one has the authority to charge my card without my permission. I will be sending this same information to customer service at Cheapoair.com. They did however send an e-mail which I believe is not the proper way to submit your "service fees".

I purchased my ticket one day and two other tickets (people traveling with me) and had a very positive experience both times. The clerks were courteous, well-informed, and very helpful. I will recommend your services to others. Thank you!

On 4.29.18 I called to make a booking because the application would not work, the gentleman was very nice and apologetic and offered a $50 voucher per person. I was told I would receive an email right after booking. I never received the email and was trying to make my next booking for June.So I called back on 5.1.18 and was told that I was charged $29 for a service I did not ask for to receive up to $50 off of my next booking. Needless to say I will most likely be making that June booking elsewhere as I feel I was deceived.

If I could give minus stars I would. Absolutely the worst service I have ever received. Firstly I booked a return flight, received an email confirming the flight itinerary etc, then a few minutes later I receive an email saying that my booking was unsuccessful due to the flight being fully booked. I then booked and confirmed another flight with them without checking that my bank account from the first attempt. They had charged me for both. I then contacted them to request a refund from the first attempt and I was asked to give a flight reference number which was conveniently missing in the first booking "confirmation" email I had received. I was informed that they had no records of this and was told there was nothing they could do. I then called them and was put on hold for 45 minutes only to be hung up on. What a scam, please avoid them at all costs!!! Rather pay more for better quality and service!!!

Horrible experience... I had to cancel my booking for an unexpected emergency. I got charged $300 which is $100 for every passenger. The calls for customer service and cancellation are outsourced to India and it was really hard to understand what they were trying to say. I asked who charges the $300 and they said CheapOair does. I told the person, "The cancellation policy is not clear when you are booking your flight. It's deceiving and misleading." He said it's the fine print which says, "Please read the 'terms' page when you checkout." I also asked if my booking can be re-instated if I cancelled 2 minutes ago and they said, "NO. The refund has been processed already." So in the end I'm losing $300 for not being informed and for a trip which I will not be able to go to. I hope to write these negative reviews on all review sites and notify all my friends so they are aware and don't fall victim of a special circumstance like mine.

We have purchased a set of tickets for friends of ours to fly in from Moscow to San Francisco. A few days after we realized that we accidentally switched the first name with the last names on the passenger names. I called CheapOair and was told by the representative that all I have to do is email the copy of passports for both passengers to waivers department which I did immediately. Following week I contacted CheapOair again to follow up on the process and was told that they are working on it and they are not sure about how long it will take for the issue to get resolved.

I called CheapOair and spoke with Carlson, he told me the cheapest rate was $872.50 for my selected flight and he told me I must book it immediately or all seats would be gone soon, so I stupidly did. After he booked it for me I checked on Expedia and the exact same flight was $150 less. I was still on the phone with him at this time and told him, and he said it was because Expedia overbooks flights, which has never happened to me in the many times I have used Expedia. I will never use CheapO Airlines again, I should have stuck with Expedia which has been very good to me in the past.

The lady I talked to did not seem to understand what I wanted. After many statements to her she finally understood what I needed. I still have a few question, but will wait a little while before I call. Thanks.

The agent was nice, courteous. She seemed a bit confused, maybe I made her nervous. She kept changing her figures, even gave me the wrong booking number, it had one too many numbers. When I got my booking confirmation, it did NOT have the "Airline Confirmation" number. I don't know whose fault this was, maybe just miscommunication between us. I had call the Airline to get the correct information and seat assignments.

At first I was very upset with the process. I found the flight I wanted. I entered the information needed including my charge card number and personal information. Then I clicked on "Book it" and it said , "Sorry, you missed it". At that point I was very irate. I picked up the phone and started dialing the toll free number and before I entered the last number, they called me. They straightened everything out. The only problem now is that they never sent me the information. I will be in contact with CheapOair soon.

CheapOair delivered a completely different schedule on my itinerary. I called right away to change. They said that I had to pay $100 more if I want to correct it to the right one. To cancel they would charge me $50 dollars. They refuse to help me. It is a scam.

Don't use them. I had to change a flight that I booked through them. Spoke with someone who determined it would be more cost effective to cancel the first itinerary and rebook to include the few extra days. Said I'd be getting a refund on my first itinerary in 7-10 business days. I was so happy with the service until I never received a refund and logged into my account. Now I have 2 ACTIVE flights to Europe leaving on the same day under my name. I basically bought 2 RT tickets to Europe for one trip. I'm devastated because the company is acting like it's my fault and I'm not getting my $2000 back.

I just wanted to state I never write reviews or deal with this stuff usually. I just never use your services again and tell people not to use y'all either but this is just inexcusable in my book. I was booking my travel online when had to pause for business when one of your travel agents called me and said they could help, I agreed to use a live agent instead of doing it myself since they know the outs and ends. I told him I needed a flight the next day which was on Friday and I was going out of town for weekend and back on Monday which was recorded. He said ok. I paid. He read trip back off to me and said ok. When I was coming back from my trip to get on airline they said they did not have me on flight. They said, "The travel agent booked you for flight back on JULY 23," which it was April 23 and who knows maybe he read back my trip correctly and I said ok.

I am very unhappy with CheapOair. I purchased a ticket yesterday and tried to cancel it because, I found a new flight with a shorter lay over, however; I was told that I wasn't able to cancel my reservations without paying $50.00. Will at this point, I plan on contacting the BBB office. I was told yesterday morning that I hour's to cancel my reservations, without a fee.

Today, I noticed a charge of $14.97 on my credit card which I didn't recognize. Then I googled merchant name and I found it is something called Travel Plus which I never heard before. I called up phone number provided on site and got to know that I have got subscribed for some membership for Travel Plus in order to book my ticket from www.cheapoair.com. But, I have no clue about it how I subscribed, how travel plus got my personal and card information and kept charging from last 16 months.

After booking and paying online, CheapOair canceled our flight to Cancun Mexico by saying there was a mistake with the price, our credit card went through, we bought the ticket and got confirmation! This is the second time this happened in two months period. You can't depend on CheapOair even with confirmation number Booking Confirmation. CheapOair Booking: ** | Booked On Wed, Apr 25, 2018.

Was given a gift certificate for CheapOair for $400 for Christmas, booked trip to Colorado for August online on Monday. After applying gift card to booking balance was $42.90, which CheapOair debited from my bank account. After looking at bank account, Frontier Airline also debited my account for $380.80. After being on phone with CheapOair for almost 3 hours, they claim that I did not apply the gift card and will not apply it to this trip. I never gave Frontier Airline permission to debit my account for anything and now both CheapOair and Frontier said there is nothing they can do except book another flight because I still have a $400 gift certificate to use for another trip.

I have cancelled my tickets within 24hours because of change of plans beyond my control. While they agreed to cancel my booking, they are charging me a cancellation fee of $75/person - total of $300. This is against the "24-hour reservation requirement” policy by department of transportation. I have submitted my complaint via telephone and in their survey. I will continue my follow up with all parties that can potentially make a difference.

I have to call to change my flight. The people answering have a heavy Indian accent. I cannot understand what they are saying. Also they have the habit of talking continuously without listening. I called a month ago and the guy said it will cost $400 to change a ticket. Today I called and this guy said it will cost $800 plus. I ask, "Why is there a increase?" He said, "There is a service charge of $300." I talked to a manager who said the same thing. They all have this Indian accent and I suspect they must be located in India. I gave up. I called the airline directly. They change my flight for a charge of $100 but they also will refund me $230. CheapOair is a scam. DO NOT USE THIS SERVICE.

The only negative was the time it took to confirm booking. Tried initially to book online but after waiting for over twenty minutes I timed out. Phone took even longer about forty eight minutes. Agent kept coming back online assuring me the delay was on Spirit side.

We made the airplane tickets reservation today through the website. After finishing making payment, we decided to select the seats; but found that we have to pay $50 to select seats. "What a bummer", never heard that you need to pay extra money to pick the seats by yourself. If we do not pay, we have to wait till the day we check in; the chance that three of us (including a kid) sit together will be very low. We got the call from the company quickly after making the reservation; the guy over the phone said he would like to help us to select the seat; but we have to pay $50 in order to make the seat selection now. I was upset about the fact that we have to pay some money to select the seats; so told the guy that we consider canceling the tickets.

Fabulous, my accommodation were perfect. This was the first time everything went smoothly. I will be using you again. I used other entities before and they did no accommodate my need of wheelchair assistance and other needs. They made it quite frustrating.

Our agent was very knowledgeable and helpful in getting us the flights best suited for our length of travel. He was also very compassionate when I told him my Mom passed January 1, 2018 and that I needed to get away. She had Alzheimer's for 7 years.

CheapOair is a phishing scam. Every time I get a pop up on the side bar with a fantastic airfare that rate is NEVER rate. The cheapest rate is always 3x more. There is never a time when you hit the ad that that rate comes up on those exact dates. This is FRAUD and people should not patronize this site by buying the more expensive airfares because they have been drawn there by lies!

You ask my opinion from a customer standpoint. Not a manager or CEO. STANDPOINT. Sometime when people book a flight circumstances chance. Whereas you need to change date and time of departure and return date and time. It is very costly to do so. I understand if it's short notice. But date and time change was over a 154 days in advance over five months and you had seats available. This policy change alone would increase your sales and booking. Thank you.

Booked Madrid to Dublin instead of Madrid to Dubai, search engine changed from DXB to DUB while it was searching. In short I booked the wrong destination and so I called right away (within 30 mins) answered by 3 different agents, the first 2 basically said they can't do anything about it since Ryanair's contact number cannot be contacted at this moment. Gave the overseas numbers so I can call them by myself. I was asking them regarding the free 24 hour cancellation they are advertising and the 24-hr reservation requirement mandated by the Department of Transportation's consumer rule "Enhancing airline passenger's protection" but I didn't get a straight answer. The last agent Vlata at least told me that she submitted a request to cancel to the airline and that I should have answer before my 24 hr is over. I so felt helpless and very dissatisfied.

The person was friendly with the travel ticket, and he is knowledge about solution. I think CheapOair is a company which has many way of find a cheap fly anywhere. It is not my first ticket that I buy in CheapOair, my experience with this company is positive.

I initially booked a flight that I thought it’s a good deal for a weekend out of town. But it automatically confirmed another day (three weekdays prior to the original date) upon spending approximately 1 hour on the phone right after to see if the date can be changed to what I initially clicked on I was told there will be over 50$ fee to do that and that cancellation won’t be without a fee either! I haven’t had a similar experience elsewhere.

First of all, never believe on their advertisement of free cancellation in 24 hours. I booked an International flight and had to cancel within only 15-20 minutes due to change of plans and they still charge me cancellation amount. When I called I received reply "even if you cancel in 10 seconds we charge certain amount" AND BIGGEST SURPRISE of all they charged extra 5$ few days after without my knowledge, I recently find out after looking at my credit card statement.

Had to cancel original reservation due to a medical emergency so went to re-schedule a month later. The gentleman who helped me was patient and kind. He answered my questions and helped me to get the flights I wanted along with seat assignments. Thank you!

I had a wonderful experience booking my flight. The agent was extremely helpful. Everything he explained was accurate. I had no problems with the travel and the flights were excellent. I would definitely recommend CheapOair and would use it again.

And the refund of will be issued after 4-5 days.

I booked a ticket for my mother with CheapOair, in January, travel was in March. On travel day the airline stated that she couldn't travel because she had two flight connections in two European countries in one day, she had a passport from a country not allowed to connect twice in one day. So I called CheapOair customer service to notify them about the issue, to my disappointment they stated that I've to pay $2000 to rebook another flight because I should have known before booking and the ticket is nonrefundable... Something to that effect.