CheapOair Reviews

We cancelled a car reservation within an hour. Policy says booking fees charged if canceled within 72 hours of delivery. I was being charged over $60 until I protested. Also, 14 days to go thru - nonsense! A $20 "rebate" was offered - but it really was a scam to join something I had NO desire to engage. Two agents were nice to work with, a third was hard to understand. Finally, I have already received a dozen emails from CheapOair in less than 24 hours, some duplicates.

CheapOair had the courtesy to finally call me to resolve this and it has been resolved as the error was caused by my bank who sent me the debit notification but never advised me that it not debited thereafter nor could I see a credit for the amount in my statement. I also saw in reviewing my June statements that they never debited the amount as they had advised by e-mail / SMS notification. Very unusual practice for a bank...?? I only wish that CheapOair would have contacted me earlier in June when I started questioning the extra charge. Would have saved us all a lot of time. Anyway I appreciate that they did finally respond and solved the issue

The issue has been resolved and I am satisfied with the outcome.

I’ve used CheapOair in the past no problem. However you can read the reviews and the “Alternate Date” box is a scam. If you book tickets and dates the first, and cheapest tickets come up with completely different dates than you originally requested. Then, after you pay for your tickets, you get an detailed itinerary of travel emailed to you with airfare on a completely different date than you originally requested.

My experience booking with CheapOair was exceptional. I was having some difficulty booking my seats to Africa online, and instantly there was an agent phoning me to provide assistance. He was knowledgeable about the airlines and airplanes, he was able to recommend affordable insurance coverage for luggage, flight delays and other common aggravations that occur with airlines. Amazing service, thank you CheapOair!!

I booked a round trip from Vancouver to Toronto to Grenada back to Toronto for vacation. In the middle of my trip I had to leave Grenada 2 days early to get to Trinidad in order to get my travel documents renewed so I can fly back to Canada. The agent from CheapOair would not switch the dates or give a refund or a credit so for 3 people my family so we had to buy 3 more tickets cost over $15000 US dollar then again in Trinidad I had to wait for my travel documents. The same agent said the same thing and now I have to spend another $1200 plus all the waiting on the phone every day for the last 3 weeks. My Canadian phone bill is through the roof. I need some competition because I was we in the time frame calling and calling and solution.

Was a bit scared of doing mistakes, as at my 65yo age I seem to miss 'the chip'. But I managed to succeed - and when realising that my traveler name was incomplete, they promptly issued (@US$25 extra cost) a compass ticket solving the problem. Also had an issue when picking seats: once selected, I found out that it was optional (and costly) - being on a budget, had no option to unpick them... In fact about US$16 were already charged to my credit card on account of it; but when trying to solve the case, they graciously accepted my 4 (I have to fly on 4 planes) selections for that accidental (non refundable) sum, which speaks greatly about their wonderful client attention. So I'm grateful and do highly recommend CheapOair, not only for their fantastic deals but also for their service. An excellent first experience!

I found a better deal on another site but decided to call CheapOair to ask for the same deal. The agent found me the same flight for less. I upgraded and purchased insurance with CheapOair because he saved me money and was very helpful.

The worst experience which I have had. The first time I was impressed with their service but then... Charged money twice, refunded less than I have paid, some of staffs are crude and give wrong information. They have not even cancelled a booking, moreover they ignored me when I said that in Canada I have rights to cancel any online purchases during 24 hours since opening. As a consequence I have lost too much money. Never again.

VERN is the best travel agent ever. He was very patient and very helpful. I wish him all the best. He guided me through the whole process and even saw that my return date was wrong, I was very happy!!!

I was buying airline tickets for the whole family, and I selected the refundable ticket option (and paid more for that!) only to find out that the tickets were not refundable and I lost all my money because we needed to change our plans! Tried to discuss it with the service agent but he kept referring to the airline rules, avoiding to take responsibility for CheapOair deception! Never buy from them. Buy directly from the airlines!!!

DO NOT USE THIS WEBSITE! We had to book a flight as soon as possible due to a death in the family and decided to use cheapoair.com which was a huge mistake. BUY DIRECT. We booked directly through the airline and still saved nearly a hundred dollars even after the cancellation fee was processed. Being a military family with a tight budget, being overcharged so drastically for a ticket is ridiculous, especially when their name implies they will save you money. I would never recommend this site to anyone.

I have booking with CheapOair for the first and last time. I am really upset they have delayed my flight from 7/30, then 7/29 and again to 7/30 and not keep me in loop and didn't offer me hotel service during 12 hr stay, one time customer service told me I can't make changes then I end up buy one separate ticket for my daughter. I will tell them all my friend regarding your poor service.

There was an agent, named “Arnold **” who helped me to cancel my itinerary. He was such a real person who made my day less bad after hearing a terrible news about a family emergency. He deserves the best. God bless him.

Updated on 10/03/2018: I booked a flight: Dublin-Munich-Athens then Athens-Frankfurt-Malta-Dublin. Due to fires in Athens area one of two passengers was advised to not go to Athens thus needed to only cancel legs of trip that impacted Athens: no date changes on any leg. Told if I cancelled legs that went to and from Athens all legs of trip after Dublin-Munich would be cancelled or if I wanted to make such changes an additional $1,400 would be required.

At first I wanted a refund for the tickets and they said the tickets were non refundable. However that’s not what the tickets said then I just simply wanted to change the dates and that’s it and they wanted to charge my card more money for me to change my ticket than what I actually bought the tickets for. The customer service rep was extremely rude and disrespectful. He was talking over me, interrupting me and didn’t understand I only want the same amount of days!!! I WILL NEVER EVER EVER USE THEM AGAIN. They are a scam and not worth the BS hassle... FYI I’m still waiting on a supervisor to call me. That was two days ago!!!

I think some of the other reviews are employees or friends. I can't image people are OK with someone charging you $13 to pick a seat. Are you kidding? You can do that free on the airline's website. They get paid by the airlines, but yet not only charge $13 to pick a seat, but another $30 just to make the booking. Again, really? Go to alaska.com, americanairlines.com and save yourself $43. They also do not make the extra fluff charges easily known on their website. THEY GET PAID FROM THE AIRLINES.

I'm slightly hard of hearing so I asked the representative, Aston, to please talk loud and slow, and that would help me a great deal. He did and was fabulous. It took my worry and fear of missing something away, and Aston was great throughout the entire phone call!

When I tried to book online and it didn't go thru I called your phone # and was connected to a very nice agent? He then booked my flight. Although when he emailed my booking he forgot to show my upgrade to a standard flight and the E-ticket number on the return flight. If those are really important possibly you can correct it and send another booking confirmation. Thank you.

Roundtrip flight. Your services were clear to the point and met all my needs. Thank you for your service. I have referred you guys to many of my friends. They have given me good feedback concerning you guys. They thanked me for the referral, so keep up the good work. Thanks again.

Excellent job. Taken good customer care while I am over the phone with CheapOair representative. The was very helpful. I would recommend to my friends and family to contact with CheapOair to buy tickets with cheaper price. CheapOair representatives are very knowledgeable to help their customer very well.

I bought 2 tickets through them (JetBlue connecting with United) and then found out I was charged $11.95 for seat assignment and $17- for them booking it for me...unfortunately I could not go on the trip, but their fees are refundable only 24hrs. after booking!!! What a scam!!!

I tried to book a flight for nine days from now through CheapOair today. I was not happy. After choosing a flight and filling in all the info, including my debit card info, I pushed the button and advanced one step with a price for my ticket (around $409). For the first time in the process, I saw a place to enter a bonus code. I entered the code, hit the button, and the price, instead of going down $15, went up more than $40 (to over $450). At least, there was a clear notice that the price had jumped -- but it seemed fishy to me. I did not finish the transaction. Instead, I closed that tab and searched the site for a different ticket which I had seen that was about ten or twenty dollars cheaper but was not as desirable for other reasons.

If you want a piece of advice, DON'T EVER BOOK WITH CheapOair. They have a terrible customer service and don't care about the client.

Had a terrible experience with my airplane tickets 2 days ago, and had to cancel my 2 weeks vacation to Europe that I planned for the last 6 months. My first flight, which was not connected with CheapOair got cancelled because of the weather. They rescheduled us for later time, which was too late for my International flight. When I called them to reschedule my 4 tickets, they said they will have to buy new tickets on the current price and nothing can be returned on my old tickets. So I have to pay $6,000 for new tickets and just completely lost $3,000 for tickets I bought 3 months in advance. I cannot pay $9,000 for airplane tickets. THIS IS NOT CHEAP!!! This is a SCAM!!! I ended up cancelling the whole trip and feel miserable for the whole experience.

Charged 10 times for same flight. I would select a Zero star if it was available. I purchased a ticket online, it was supposed to be for July 26, and by mistake I selected July 29. I realized the mistake when I receive their confirmation email. I called back right away and asked to change it. The agent said the difference in airfare price was $155. So I said ok. Little did I know that the $155 was a FEE for changing my date. The agent told me he would credit my account for the incorrect ticket and charge the account again. I ended up with 10 charges to my Discover Card. I had to call many times during the week, my last 3 calls were on 7/25 when I realized the charges on my card, and I realized that my paid seat was not reserved.

I found the Customer Service representative, Martina to be very pleasant and helpful while she was helping me with getting my seat assignments completed. She had to put me on hold several times in order to complete my requests but always made sure to ask me if that was alright with me.

The delay on my return trip from Detroit to Pittsburgh, literally had me sprinting from one gate to another across the airport. It was reminiscent of the movie, Home Alone, but I was the one running from one gate to the next to make my connection. Not something that I wish to repeat.

After I purchased the tickets, I received a call that I had to pay for the seats each way per passenger. For a family of five that was an additional $150. Today as I checked in at the airport, I was told that my tickets won’t allow us to check in our bags. For five people that was an additional $195. And we haven’t even returned as yet. That behavior is very unscrupulous. I feel like I was RIPPED OFF/NICKLED & DIMED.

I made a booking for a flight from CDG to YYZ for $350.04. After purchasing the ticket, I was contacted the next day saying 1) my credit card was decline, and 2) there was an error with my booking. I thought this was extremely strange as I had received a booking confirmation email from CheapOair, AND my credit card was charged the full $350.04 fare. Not to mention if I attempt to make an online purchase or booking with my credit card and my bank declines it is an IMMEDIATE decline, which notifies me the moment I'm making the booking. It doesn't get declined 24 hours later, then repurchased without me re-entering my card details. This is a pretty clear indication of CheapOair's reprehensible business practices, but I digress.

Customer service is excellent. But CheapOair policy is bad. I accidentally booked in wrong date. Called them in 24 hours. Bought new tickets. Different charges. I bought it for 4 people. It cost me a lot. I should cancelled the original ticket and if I bought from another airlines, it would be cheaper.

I had the privilege of working with a very patient and knowledgeable Agent in booking a flight yesterday. Normando, the agent was very helpful from the beginning to the end. I am impressed with the performance of the two agents I dealt with yesterday. I will recommend your organization to anyone looking for travel arrangements.

I don't know if their response to my complaint resulted from my review or emails to them. However CheapO did call me and we did reach a resolution involving a partial refund. The agent I spoke with did seem genuinely concerned about my complaint. I will however not buy a ticket from anyone charging a $200 fee for their service.

I selected dates I wanted only for those to change suddenly after putting in my credit card info. When I called they told me I had to pay an additional 140+ to select the date I wanted. While I was on the phone I went back to the site just to see if my eyes were fooling me and saw the same offer with the same date I originally wanted and selected. The customer service guy told me he had my original session recorded but when I ask him to share he said he could not. This is a SCAM!!!

I had the pleasure of working with a very knowledgeable person. He was willing to listen to my concerns and assist me with exactly what I needed. He was also patience and I did not feel rushed. He has excellent customer service while engaging me in a conversation to ease my excitement.

My experience with them was very bitter and decided never to book with them again in my life. I have booked two tickets with them for total of 2133 $. When I cancelled the tickets they ripped me saying this and that cancellation fee and taxes will not be refunded. They refunded me only 1453 and also charged 540 saying that is airline penalty (Literally stole 680 + 540 = 1220 $ from me). What kind of business or theft is this? I have cancelled may tickets earlier in my life but never faced this kind of deceit. I really wish they go out of business soon and no traveler has to face this situation.

Service was excellent as usual, I will continue to use and highly recommend to my family and friends. The booking process was easy, the booking agent was also very polite and knowledgeable. She answered all the questions that I had.

Using CheapOair.com I queried a September 1st departure, the first selection put in front of me is an 8/31 departure followed by all 9/1 departures as I requested through the site. While I should have taken more time to scrutinize the selections, I am not expecting trickery at this point. I immediately noticed the error and contacted support to change to match US leg, also booked via CheapOair.com. I was under the impression that an individual had at least an hour to make a change if they saw errors in their booking.

I bought a ticket on July 16th to travel from IAD to ISB. Submit the payment and received a booking confirmation email. A week later I tried to check my itinerary on their website but couldn’t find anything. Called them and they told me that the price for the ticket went up so their ticketing department couldn’t book my ticket. They didn’t send me any information regarding this so if I didn’t call them I wouldn’t have found out that my ticket was not book and how stupid is this that they show you a price on their website and when you book it and after receiving the confirmation that your ticket is booked they tell you that you can’t get the ticket at that price.

The agent was so nice, attentive to our need and got us our best prize for flight and hotel, no complaints. Keep up the good job and planning my next vacation to book with your company and I’ve been recommending it to my coworkers.

All my needs were met, and no problems were noted. The person I talked understood my needs and guided me through my itinerary and offering suggestions along the way. A printed copy was sent to me in a timely manner.

I wanted to book a trip with CheapOair.ca in July. When it was time to complete the transaction, the site said that the prices went up. This was after I had put my credit card number. I closed the page and tried to find other destinations. I checked my credit card account and was charged twice (2 different numbers, but same trip at the price I had agreed on). I called them to cancel one of the reservations. They agreed with charges of 75$. We argued that in Canada, you can cancel any online purchase within 24h. Although, they said they won't charge the fee, I will check my account regularly.

Very bad customer service. I booked four tickets from Abu Dhabi to New York online and the total was around $3200. Minutes after my tickets were booked an agent with an Indian accent called and said that my booking was cancelled because the offer had already expired. After Waiting half an hour for him to find me new tickets, he finally gives me a whole new booking $1000 more expensive, longer connection time, and only for three people. He said he would find me another flight for the fourth person even though I had already told him it was a family trip. Then when I told him I wanted to cancel, he got very nasty and started raising his voice. That's when I hung up on him. Two days later, I open their website and the offer was still there with the "only 5 tickets remaining" message above it. Even if the offer had expired, they still have to honor it, given the fact that it's still being advertised on their website. First and last experience with CheapOair!!!

On June 11 I book my family trip vacation. Right after I book, a person from this company call me to charge me for the seats, 49.75 dollars. Which was a ridiculous because one of my kids in the middle of two strangers. On both flights.

I think we should class action against this company. They called me as soon as I pressed booking, and I said "cancel my ticket". She didn't and transferred me to another guy. It seems he did not cancel my ticket. Company tells me I denied to pay their cancellation fee and therefore they didn't cancel my ticket. I asked for my phone records and still no answer. Wonderful, they are liars to get their money anyway. Also, that day 15th June, I received an email about cancelation as below:

The company was in contact with me and promptly refunded the money that was in dispute.

This is the second time I used CheapOair and found your service to be outstanding. No reason to think the next time will be different. I have and will continue to recommend your service to my friends and family. I made arrangements for Catherine ** and again was happy with your service. Keep up the good work.

Our phone agent Jesse was courteous, knowledgeable and helpful. She took all the time we needed in order to locate documents. She found lower fares than we could find on the internet. I would definitely use CoA again. We called because the on line experience was confusing and took too long.

I made a mistake on my booking. I didn't realize that the final destination was 1 hr and a half away from where I needed to go. I called the number to change it and the man who helped me was patient and worked with me until he got me my correct destination. Thanks good job.

After making the original booking, we decided to make the trip a couple of days longer. All our fears of any difficulty were quickly dispelled by the very helpful people on the phone. There were a few wait periods during the call while changes were being made, but overall an excellent, easy process.

CheapO Air came through on the dispute. After weeks of no communication, I received a phone call which explained the reason to my satisfaction. Within the past 12 hours, my reimbursement has been promised and an apology for the entire episode offered. Thanks to Johanna, Gia, and Albion at the supervisor desk.

I booked a seat through CheapOair premium economy to London. They booked it with Virgin Atlantic economy. I tried to rectify it since the email they sent me said premium economy. To call took an average of 48 minutes, and sometimes I waited as long as two hours while they were getting a supervisor. In 4 different cases, the supervisor saw the problem and said they would rectify it. They always insisted they would call me back. I never received any call back.

What I liked most was that I could select or at least see the seats available for the flights before booking the flight. I didn't have that same choice on Expedia! The booking process was excellent and easy! I will definitely book my next trip with CheapOAir.

The experience I witnessed when planning my trip from Baltimore Washington Airport to Fort Lauderdale was EXCELLENT! The agent was very professional and made me feel at ease we went through the planning process! I have absolutely no complaints; in fact I would love to have the same agent when I plan my next trip, thank you!!!!

CheapOair are big liar. Don’t buy ticket from them. They took $400 from me For cancellations. Consumer court should close this company. Their customer service very bad. They have Fake name. They trying get all information from customer. If customer ask them for confirmation they don’t give any. I have learned big lesson from them. I won’t buy ticket from them. I was stressing over week.

I made an overseas reservation thru CheapOair only when I get to the airport to find that I had no reservations at all and ended up without traveling for the day plus I was put on hold for an hour at a time for about 7 hours without a resolution. All they kept saying were trying our best but unfortunately I ended up canceling my reservations and they kept apologizing and they said it was a technical issue.

I had a problem with my SuperShuttle driver being late, etc. and arrived at the airport an hour before the flight. I had to stand in an American Airlines line for 20 minutes and by the time I spoke to an agent, I was told that I was a no show. I was there but they would not honor my ticket and then canceled it. CheapOair would not do anything because they claimed it was the responsibility of the airline and the airline said they could do nothing so I should call CheapOair because the ticket was from them. I asked for a credit toward another flight because I still have to travel to my destination but the price was no better than what was offered online by other companies. My airline travel insurance covered nothing. Why buy it?

Even though the initial experience was very unfavorable to say the least. Cheapoair.com did reach out to me and offered an explanation and a sincere apology for what had happened. Which in doing so it speaks very positive about them, considering that many of the big corporations do very little or nothing at all to make amends when they do their customers wrong. Thank you Cheapoair.com for taking the time and effort in bringing a satisfactory resolution.

Customers beware!! CheapOair charges separate high fees when you buy your flights online through their website. I purchased two tickets for $390 each and was also charged an extra $87 separately by the "CheapOair Travel Agency."

They charged me twice so I had to pay over $3,400.00 for two tickets. When I called it took them 20 minutes to answer the phone. The customer representative could not correct the problem so it took about 30 minutes of my time for nothing. It has been 5 days because of the weekend that they have wrongfully deducted $3,400.00 from my account which made me late for other bills. I hate my experience with CheapOair and I will never use them again.

Your staff was very helpful at rebooking my flight after I missed my flight by a day. Due to family emergency. They found me a flight that got me home on the same day. I had to pay again but that was my fault. Thanks again. Next time I will always buy the travel insurance, even if I don't think I need it.

I will never use this service again, ever. I bought the tickets for my parents through this website. After a couple hours I got a call from CheapOair call-center, girl on the phone asked me if I wanna do seats reservation, and she told me that it’s gonna cost 200$. I told her, "No, thanks." But, she did it anyway without my permission. They withdrew money from my bank account. When I called them to find out how could that happened, they transferred me from one person to another. I’d been on my phone for an hours first time. They told me, "Wait a couple hours. We call you back." But nobody called me back. I called them second time and I’d been on the phone for hour again, and the girl told me that supervisor called me in one hour. And guess what, it’s been 2 days today. He never called me back and return my money. What the rip off.

This company is absolutely HORRIBLE! I do not see how they have the 4 stars that they have. Very unprofessional, inconsiderate, and unorganized. They have taken up to $700 out of my account to tell me later that the hotel is not available and that the price went up for the hotel. They told me so many different things that I don't even know what to believe. I was on Hold for at least an hour at a time, and when I finally spoke with a supervisor she was utterly rude and told me to be professional when I was voicing my concerns about my money. Long story short, I am out of $700 and do not have a flight or hotel, or not even a refund. PLEASE DO NOT TRUST THIS COMPANY. You do not want to go through what I am currently experiencing with this company! Please save your money and time.

Great help with booking and superb value. I’m writing to give a BIG thank to your advisor Scotty “Scott” who through all the hassle we had made the booking process a calm and effortless process, thanks again for your great staff and unbeatable prices. My son who is playing soccer and at university in the USA will be using your services from now on, as well as the other international soccer players he knows too, thanks again.

I purchase a round-trip through CheapOair for my mother from Fort Lauderdale to Puerto Rico and back. When I looked at the details of the trip, it said she was leaving Fort Lauderdale with JetBlue and returning with JetBlue, but after I paid the itinerary change and said she's leaving with JetBlue coming back with Spirit Airlines. Today she was supposed to fly back but Spirit Airlines did not allow her to get on the plane, My mother is an elderly person and it's really sick and they made her sit down for 2 hours and did nothing. I called CheapOair to see how can they fix this and they believe the airline did not believe a word I said, their solution to this problem was to give me $8 refund and some sort of discount card valid for the next 90 days for 25 or $30. If Anyone ask me for information where to book a flight I will never never recommend CheapOair. Thank you for your horrible service. Oh and had book another flight.

I have used CheapOair several times to book airline tickets and have had good experiences. Just today (7/14/18) I went on their website looking for some airline tickets for April 2019 and they had many Jetblue flights listed with great prices. Therefore I went ahead to try to book. When I tried to book many different flight options, each time it came up with the response "The flight you selected is unavailable! Somebody else grabbed the last seat on the plane." This came up about 10 times with several different flight options picked.

My booker name was Salvador, and he was so kind and patient. I booked my airline ticket then found out I would need a rental car and hotel. When I called back Salvador had thirty minutes before his shift was over but I know it took longer but he never seem rush or in a hurry. I am so thankful for his expertise.

I love CheapOair. I've not had any problems with booking a flight or car rental at all. I've changed flights and car rentals and they have made it painless. CheapOair is the best on the planet and universe!!! I would recommend them to everyone.

When booking my flight for a family trip, I noticed they tried charging me extra fees to pick my seat. The fine print says the airline is NOT charging this fee but the agency is charging if you choose your seats, therefore I decided NOT to choose my seats. I made the purchase and then got a call from someone within minutes with an Indian accent telling me they noticed I am traveling with a large group and that I didn't select my seats and gave some BS about me being a long time customer so he will just pick my seats for me so that I can sit with my family and then added in at the end for a fee of roughly $15 per person or something. I was, "What? You're charging me extra?" He said whether or not I chose my seats he was going to charge me this fee. I've purchased flights from them before and was taken aback by this. I wasn't going to pay this fee because this sounded ludicrous.

My experience with CheapOair was great, got a lot of help getting my seat assignment was great, he spent a lot of time with me and got the job done, very satisfied. I cannot say how much I am satisfied with the help I got and the trouble he went through to get my seat problem solved.

I spoke to another agent after few hours, This time he also said the same thing.

I booked a flight, hotel, and car. I then had to cancel the reservation within 15 minutes of booking it. I was assured I would not be charged "booking" fees. The policy is a refund takes 10-15 days. When I reviewed the refund, I noticed the booking fees were not returned. It was a mess! I called the billing office and had to talk to the hotel billing, car billing, and flight billing office. The refund is broken into so many categories that you better do the math... they do not refund all your monies. This is a scam! I will never use them again!

It's bad enough that when we got to the airport we were told we'd been bumped to a later flight. But when the first flight took off, all of our itinerary was wiped out. Both ways. CheapOair gave me no help. Thank goodness British Airways got us another set of flights there & Aer Lingus got us home. I will never, ever use CheapOair for any reason. They were sent a detailed email at the outset and did nothing-- needed more info. Worthless!

I purchased a rental car from CheapOair on 03/19 for $248.33 to be obtained from Fox/Auto Europe. I arrived on 05/31 in Los Angeles to pick up my rental car, but was told I needed to make a $400 deposit to get it. I wasn’t told this beforehand. I told them I would have the money by midnight, when I got my paycheck, but they still wouldn’t let me get the rental car. I then called CheapOair to have them cancel the rental car and book it with another rental car company (Advantage). They said it was non-refundable, which wasn’t explained to me before either. The rep from CheapOair said he put in a case with the rental car company (Fox/Auto Europe) to try to get a refund, which he couldn’t guarantee. He didn’t give me a case number either, which I’m sure he lied about even sending the rental car company an email pleading my case.

Alix worked hard to meet my requirements and finally was able to save me money on my bookings. Thanks to Alix my fiance and stepdaughter will be here for our wedding and bring our two families together as one linking two families from two countries on opposite side of the world. Thank Alix.

I have booked several flights via travel sites (Priceline, Expedia, Travelocity etc). But CheapOair has proved itself to be the worst - should have known looking at the name. When I initially booked my reservation with them, my bank blocked the transaction (I should have seen that as a sign) - CheapOair called me within 30 seconds to get a new card and process that charges. 2 days later, I realized there was an issue with the name and called them to change it. I have been working with them for the past 3 weeks and one week left for my travel, they still have not resolved it. And the customer service rep is saying, they do not have control over the department that oversees these changes!!! They are eager to take your money, but not provide any service. Stay away from this site. Spend that little you might save with them and get your peace of mind back.

I've been trying to book tickets to New Zealand for a week, but it seems like the flights are booking up and getting something online is not possible. I had a good experience with my rep, Derrick, who was very courteous and patient. He was able to get me the flight I was looking for. The price quoted online was not available, which is why I was getting errors trying to book online. I decided to go ahead and get the flight for a little more money. So far, so good!

I purchase a flight on CheapOair recently. After 2 days, I discovered that my last name has appeared twice on the itinerary and contacted CheapOair for my name to be corrected on the itinerary. They suggested me to email the request to their Waivers team, however they cannot guarantee if the waivers request will be honoured as it depends completely upon airlines’ approval. I am very disappointed that this request has not been actioned or rectified with the Airline as soon as the matter was raised with CheapOair and up until now no one in CheapOair could provide an update on the name correction status.

I purchased an airline ticket on the CheapOair site and applied the $20 discount. I received an email from CheapOair's partner in crime, Travel Plus asking me to confirm I wanted the rebate by just sending a reply to that email with the rebate # in the message portion of that email which I did. After seeing complaints, I followed up within 30 minutes via email, informing them to cancel any memberships effective immediately. It turned out these companies have scammed other customers by enrolling them in a 7 day free trial of their service without the customer's knowledge or consent and subsequently charging the CC used by the customer to purchase tickets through CheapOair!

This was the smoothest and most efficient reservation system ever experienced on the internet by me. I hope the flight will be as smooth and efficient. I will recommend all my friends to use your system. CheapOair is a great and easy manner to make reservations, and the price is simply the most competitive.

Darius really give a lot of interest to help me change my ticket. Even when I was ready to cancel my booking he insisted and found me a reservation that fit my needs. He was very patient and tenacious, and in the end I was very satisfied. Thank you all.

I have had the worst experience booking a flight ever. First I booked my flight online at a price of $803. I went through the process of entering all travelers information and then entering the payment information only to be charged an additional $64. I tried it three times and every time the price would go up at check out. I finally decided to contact customer service, I spent almost two hours with the operator who could only give me excuses as to why the price was now over $900 but yet the price online was still $803 for the exact same flight.

Our agent Normando was very polite and helpful, he was very detailed with all the information, he gave us excellent service, thanks! I will call you again for my future booking needs and I will recommend your company to my friends and co workers.

I had a great experience booking my flights and hotel through your company CheapOair, I got the best possible deal I could get in. Was very happy. The only issue I had was communicating better with your representatives because of their accent. Thank you!

My experience booking my flight to Lincoln, NE and Milwaukee, WI was very good with the Gentleman leading me through the whole process. He was patient and friendly to the end and follow up. I will have another flight coming up in August.

It says on their website it's free 24 hr cancellation. But in fact, even though I called within minutes to cancel my online booking because of the date change, they charged me $75 per ticket to cancel.

I had two separate calls to customer service and both were handled with diligence and genuine care. Excellent service and I believe you give airline booking services a good name. I thought that the wait time(s) were insignificant and that the whole time on the phone was very reasonable.

I spoke twice, with two different agents, concerning the details of first, making a reservation and the second time, to verify some additional things. In both cases the agents were pleasant, professional, efficient and very helpful and patient in replying to all of my many questions. In addition, they made helpful suggestions. I was more than pleased with the service. During the second call, I had it on speaker phone and my husband came in an commented on the wonderful service!

I called & booked flight on July 5, 2018. I received several emails showing the itinerary & booking number. At the top of page in bold letters "Booking Confirmation". I called 2 days later because I had not heard back about my seat selection. I was told no seats because the flight was not yet confirmed, & if I wanted this flight I would need to pay additional $75. Terrible bait & switch.

I was extremely pleased with my experience booking with CheapOair. I had to contact them to change some things and they were very professional and helpful. I would definitely use this site again and recommend it to my friends and family.

I booked a flight to FL. My wife booked the same flight. So like 30 minutes later I called to cancel the flight. They were charging me 150 dollars for cancellation fees. I negotiated to 50 and that still too much. They are rude and barely speak English. So if you are looking for cheap honestly Travelocity or any site will get you the same price and be more professional.

Reservations made 7/5/18. "John" our agent in India spoke very clearly (very little accent) unlike most other agents that handle calls. He was very polite, got my information quickly, and searched several options for me before we settled. However since having the res. about 13 hours ago, I have received several unnecessary messages. Thank you John!

Very disappointed about my experience with www.CheapOair.com and not having any disclosure about bags policy on international flight and the type of ticket. It would be nice if the website could specified that so called discount tickets don't have any check-in bags allowed unless you pay extra (even first bag) and not find myself at the check-in counter that I have to pay... Way to go CheapOair and the link you provided didn't work.

While booking a flight online I realised after I had submitted the form that I had used the wrong security number on the back of my credit card so I believed I wouldn’t be charged for it, so promptly went to another online merchant and booked the exact same return flight. Turns out I was charged. Called the bank and after their investigation they said it’s the merchant’s issue because according to their records the first submission was incorrect and rejected but a second submission came through and it was correct so the bank accepted the charge. I’ve been disputing this charge with CheapOair vehemently since the beginning of May and treating it as a security issue; they keep passing the blame on and referring to the airline, have taken no accountability for the breach in security, and have tried to avoid me. I’m not giving up. This is criminal—they have literally stolen my money. DO NOT use this company!!

Update: I was reached again by the costumer service specialist from Cheapoair and he was very eager to listen to my side of the story. He offered the the ticket on the price I originally intended to buy on. From this experience I can say for sure that they take the customer complaints very seriously and do their best to resolve it as soon as possible. Although, the initial experience wasn't so pleasurable it definitely ended very well.

We made our reservations in December for an August trip. We paid at least $40.00 each to get good assigned seats on all 4 flights. In March we were informed by CheapOair that our entire flight was canceled by AA. At the time I rescheduled they did not assign our seats and I didn't think about it until June when I saw we had no seat assignments. Of course, when I went to get seats the 3 of us are scattered among the general seats that they do not charge you for. When I called for a refund they would only give me $44.00 for all 3 of us. I could not prove what I paid originally because they put the seat charges together with taxes & agency fees.

I needed to remove a part of my wife’s name that is not in English letters on her passport. The agent helping was friendly and efficient, and we took care of everything quickly. This is the second time I have had to turn to CheapOair and I have been pleased both times at the service. The agent was Chatheriur - I hope the spelling is correct. She is in the New York office.

I have been booking flights through CheapOair for over 4 years and very satisfied with their service. However this May 18 I booked a ticket for my wife to travel from London to Berlin return. I picked on an available seat and went through to payment by CC. However it said sold out. So I went in again and picked another flight and proceeded to payment and went through. They were both RyanAir flights. I get a confirmation from Ryanair direct for both flights. I found this quite unusual and on checking my CC details a few days later, I realised that CheapOair had passed my CC details to Ryanair and charged me their commission for one flight.

Just a follow up on my 'Warning When Cancelling and Rebooking with CheapoAir' review. A supervisor at CheapoAir.ca (Canadian office) contacted me with regards to the review and did offer to give me a one-time-only partial refund. In discussing my negative review, he directed me to the Terms and Conditions section at the bottom of their web homepage. After I opened it up, he directed me to Changes for Flights Already Purchased section where it says "an exchange/change fee is charged by CheapoAir ...for domestic coach / economy travel ...up to $100 Cdn". [I checked the CheapAir.com (U.S.site) under Terms and Conditions / Our Fees and Exceptions and the costs are similar if not more]. This 'up to $100' is of course per person per direction and is on top of the airline penalty of $100 per person per direction. So the supervisor was basically telling me that there was nothing hidden or surprising in what they charged me - its all there in black and white. So I've upped my star-rating for CheapoAir for their after-sales service of calling me and granting me the partial refund but my warning still stands. Be prepared to pay much more for cancelling and rebooking then you expected. Check the fine print and probably the best advice, don't go through an agency (I suspect other agencies do the same thing) - book directly with the carriers.

After not being able to book the flight online, I called and the person who booked the flight did so in a very prompt and professional manner. The online booking timed out, and instead of trying it later I called in.

It was a stressful moment when my flight from Toronto to Seattle was so delayed, it was clear I would miss my flight from Seattle to Medford. I called CheapOair for help and was provided patient and expert assistance, yielding a hotel reservation in Seattle and another flight the next day.

I made a mistake on my original booking by not looking at times. I had to call and change my tickets since I did not see that I had such long lay overs in Charlotte, N.C. The gentleman that helped me was very kind, understanding and did a great job. I am 81 yrs old and just don't always notice everything.

We booked June 2018 flights on China Air with CheapOAir. We knew in advance that we needed to use our names exactly as they were on our passports, including middle names, and we applied with a form that had a space for middle names along with the passport number. The reservation confirmations came back from CheapOAir with first and last names, no middle names and a notice from CheapOAir that rules require traveler full names and to call them if we needed to make a name change.

Your sale rep was extremely helpful in getting me a ticket for my brother who was had his banking information compromised and was stuck in Brisbane Australia unable to purchase his ticket home after his vacation trip to Tonga. They went thru the various options that were available and the pricing so I could help him return home as quickly as possible without any long layovers or delays.

When booking a flight online, we chose to request seats at an upgraded price. We booked a flight in the middle of April for the beginning of July. As the time of our flight got closer, I noticed in our flight information that it still showed our seats were pending. I contacted CheapOair via chat and was assured that we would receive a confirmation for our selected seats before the day of our flight. I checked our flight booking daily on both CheapOair and the airline's website. On the airline's website, our assigned seats were at the back of the plane instead of the ones we'd requested in the middle.

I called them one hour after my reservation to cancel and they charge you money to do this. Don't book on the .uk website because it costs you more money than .com website. Horrible experience. I would never use CheapOair again.

According to what is on Internet did not understand that there were two types of economy fares. The low price one given on fares had restrictions - no carry on baggage, seating, etc. but upgrading to the standard economy really seemed like the better pricing overall. Was not aware of the standard economy till talking to Colin - he also gave the restrictions on the base economy.

I purchased a ticket using online on CheapOair. I thought it was booked. Waiting for a reply regarding the ticket but heard nothing. Went to the website and asked if I have a transaction and if is consummated. Customer Service said no particular transaction and the bank hold it. Valdes my bank and said that the transaction was on hold for my confirmation. I advise the bank to cancel it immediately since I did not get a ticket because OF that. I also informed CheapOair to Not charge me since there was no transaction at all. Said to call CheapOair.

Their rule is very rigid. We called and trying to keep the reservation but change a credit card on the record for personal reason. When talking to the customer services, they just citing that they could not change since it was book a week ago. We told them our personal reason, they just recite the same again and again and not able to do it differently. The customer service is not so friendly or helping as if you booked directly from the airlines. We booked the same in the airline and they were able to help. Just wonder why CheapOair cannot help. Also, you have to pay extra if you want seat assignment to sit together. The fare is not cheaper than booking directly from the airline.

I am most grateful for the experience of purchasing air ticket for Sun Country flight, July 17, Denver to Minneapolis St. Paul. Entire process worked well. Thanks. It was a delightful experience. I will certainly recommend CheapOair service to others.

I purchased two round trip tickets from this site. They gave me the tickets, and then I realized I needed an earlier time for the flight. So I called CheapOair to cancel and/or change to a better time. The guy on the phone told me that there would be no fees. I specifically asked about this, because my wife was standing behind me telling me to ask. The man on the phone said that there would be no cancellation fees at all. So, when I rebooked and got back from the trip, wasn't I surprised to see an 80$ charge from CheapOair!

I was trying to book a flight online and had a question regarding seat assignments. I called for help. The gentleman helping a flight not only $25.00 a piece cheaper but also 7 hours shorter in travel time. Kudos to him for his great service.

It is my pleasure to recommend customer service. A customer representative helped us finish our reservation of the trip after we were unable to book our seats on the official website. It's good to discuss our trip with the CheapOair's rep.

The agent who helped me with a difficult sked of flights and a wife who could not make up her mind, was the epitome of great customer service!!! We got exactly what we wanted. He deserves a distinguished service medal!!!

Problem in obtaining seats while I waited on telephone. Representative promised to email confirmation to me within the hour. Instead, he called to say that he was having trouble reaching the airline and that he would confirm by email within 24 hours. Received email confirming seat selection within 24 hours.

We are taking our first airline trip with my 9 year old grandson with Autism and while I was calling family members to agree on the departure times, the fares went up! I suddenly got a call and it was Ian to save the day. He not only got me a cheaper flight than what I originally had, it included free luggage check in and the airlines we preferred with better departure and arrival times. He was very patient, professional and reassuring. Thank you, to Ian. I am now a loyal CheapOair customer!

When booking a flight from Pgh to Orlando... Cheapo's site brought up nearby airports without my friend's knowledge... She inadvertently purchase a ticket departing from the incorrect airport... She instantly noticed and called to correct the error... The agent advised her he would correct the issue and departing city and a refund would show on my credit card statement. After working with the Cheapo Air agents because no refund was issued, they stated that we changed the flight and the whole ticket price ($130) was the fee to change the flight. We could not get it into the agents head-- It was a correction, 5 minutes from booking, not a flight change... and a refund/no charge was promised... They refuse to budge... TERRIBLE CUSTOMER SERVICE!!! PS I am contacting the BBB, too.

I have been attempting to book a flight from Chicago to Seville Spain for a date in October. The site has shown some VERY low priced flights but every time I select one this msg appears: "The flight you selected is unavailable! Somebody else grabbed the last seat on the plane!" Then I am offered a number of flights for hundreds of dollars more than the "bait" fare!!

When you call them they hold you on the phone 20 minutes or more, and they are really rude and not helpful at all. I recommend NOT to use this site.

I book my flights at CheapOair because they show the available seats so you can select the seat or seats you want and the prices they quote are based on the lowest prices available and also their agents are polite.

Back in May, I purchased a total of 5 tickets for a trip to Trinidad (4 on 1 booking and 1 on another) and upgraded to the Main Cabin for all 5 tickets ($12 per person). The description on CheapOair’s website states: that you get 1 free checked bag, can select seats, eligible for upgrades and general boarding with the upgrade whereas with basic economy you: pay to check bags, pay to choose seats (or will be assigned seats at no charge during check-in), not eligible for upgrades and board in the last group. I was in the process of purchasing an additional ticket for my mother and was contemplating the upgrade option. I couldn’t remember if I purchased it for the other tickets and the information was nowhere on my receipt so I decided to call CheapOair to see if I had indeed purchased the upgrade for the other tickets. They informed me that I had, and so I proceeded to confirm the information regarding the upgrade.

The rep for you, was very helpful and polite. I explained my problem. I explained how I went all the way to letting me register my credit info, but saying there was 2 travelers and I kept going back changing it to 1, but it wouldn't take.

I receive many email messages from travel sites. The problem generally is that the dates I have chosen never have the advertised bargain fare. Twice now I have contacted CheapOair and told them I was seeking an inexpensive fare and my travel dates were flexible. I was able to get a $247 fare by being flexible. The normal rate for the trip was a minimum of $380. Ria was my agent and she treated me well.

Immediately after booking a flight with these people I received email confirmation. The return date was wrong and I contacted them at once. Neither the call centre nor the online chat facility yielded results - both just said that they could do nothing - I needed to contact the airline direct. The call centre guy was rude and ill-informed, the chat guy was polite but the point is they have clearly been trained not to help, but to fob people off until they give up on getting a refund or a flight change. The company is crooked and I hope anyone reading this will go elsewhere.

Booked (2) Airline tickets for my daughters. Was told must pay extra for main cabin since one was 15 yrs. I did. 24 hrs before flight, couldn't do check in. Called them. On the phone for 1 hr & 30 mins and got nowhere. Was told go to the airport to resolve. Getting nowhere. Asked to speak to supervisor. Can't get hold of one. HORRIBLE CUSTOMER SERVICE (OR LACK THEREOF). NO seat assignment either. Don't expect to speak to anyone.

I booked a round trip ticket for an international trip, within a couple of minutes, I realized that the time was not good for me. So I called to cancel. The call center people speaks with very strong accent made it very hard! They insist to help you making changes, if you want to cancel, they insist to charge you $75 service fee. I told them the website said full refund for cancellation within 24 hours. They said, "yes, you will get a full refund, but with a charge for $75 fee."

The employee was quick, polite, and easy to understand. She found a good price and booked the flight for me. She explained all the extras and answered all my questions??? She had me check my email to make sure all information was correct.

The service I received from the individual was exceptional and I am very thankful, first rate. However, I am very very unhappy about receiving a callback to demand a response to a question from an automated voice. It was late at night and the unexpected ringing disturbed the household which included elderly persons. This type of disregard for the sake of a petty demand is unacceptable.

I was extremely well assisted from the gentleman who provided well explained and help me correct my initial e-mail attempt to make my round trip to Italy, which with his assistance was changed to a better and less lengthy flight to my return home. The associate was extremely patient in dealing with my age related difficulties 79 years of age and a wheelchair assistance.

Long distance call with much patience at the other end of the line, enabled us to change the flight dates, for a considerable sum, but important enough for us to pay the costs, and still pay less than if we had reserved directly through the airline.

Purchasing your tricks are too disappointed, first you show me law price when I getting the ticket you raise the price 100$ more. You should give us one price and you should stay at that price. If I want another services then you add more mony, thank you to give me the opportunity to explain my mind.

I recently booked a flight for the first time through this company from San Juan Puerto Rico to Dominica for a dive trip. It was booked on Air Antilles. Because of Hurricane Maria, the trip had to be canceled. Although the flight was non-refundable, airlines always let you re-book for a fee. CheapOAir did nothing to help me arrange this and Air Antilles had no record of our reservation. I wonder what would have happened if we actually tried to use the flight reservation? This mistake cost me $600.

Customer Service Rep assisted me in getting the best price for our travel arrangements. The rep, in my opinion, went the extra mile to gets us, two seniors, the best price and seating selection. We greatly appreciate what she did.

I purchased a ticket for my sister Candice **. It is her birthday present. Your agent Elmo was wonderful. He took care of everything and made my experience very enjoyable. It is so nice to have someone help you that is knowledgeable and knows what they are doing. Thank you again. I love CheapOair.

I am really happy with the agent quick and sharp response, I also liked his professionalism. I made a mistake online booking and he corrected it very efficiently, although I booked an expensive ticket but the service is worth it.

I paid for my aunt's ticket to visit. She has been so helpful that she said she could stay longer. I had purchased the ticket insurance, apparently just throw away money. The whole round trip was $505.00 dollar. When I called to extend her trip for 2 more weeks. They told me it was going to cost $521 to make that change. I told them that I had the insurance, "Oh that doesn't work in this situation" why did I buy it then? I was like, "Forget it. I'll buy her a one way ticket from my new location" and the total was $284. He goes, "Ok we found a flight that you'll love. The price at $385ish." I asked to speak to a manager. He would not transfer me. Huh, no $284 is still cheaper. I'll do it myself. "Ok well I talked to my supervisor - $286 to fix the original ticket from CA to Canada."

CheapOair was called when my flight with American Airline was canceled Sunday. They would not wait for the AA rep to contact them and give me the phone number to contact the airline myself. My point is if you can not contact the airline to modify my flight you add zero value. In addition I needed to change my flight and they would not credit my existing flight to the new flight ticket. They mentioned their ZERO REFUND policy. I will never use this company again and consider them a glorified website.

CheapOair doesn't inform the customer of the hidden charges of selecting seat assignments. After booking a flight and receiving an email to have seats assigned for an early check in, the airlines charge another fee. I caught this after having the first seat assigned. I was charged over $100 to have just one seat assigned (domestic flight) after paying $532 for the RT flight! I didn't complete the other seat assignments for fear I'd be charged for the 3 additional seats of over $100 each. I called CheapOair and was told they can't help me, that it's the airlines that are charging. Using a cheaper method of traveling isn't CHEAP. I'll never use CheapOair ever again - it's going to cost me more to use this service than going direct to the airlines to purchase. I wouldn't have given them a star at all, but had to just to write the review.

I fly a lot around the world and used to use CheapOair for all my needs. It used to be a "done deal" once I found the flight that was right for my schedule and my wallet. Unfortunately I cannot say the same anymore. What now happens every time after I find the desired flight and finish filling out the personal info and click "pay": the system tells me that the flight is sold out, but "fortunately" they have a different flight for only $600 more! With today's computer technology (which I deal with for living), their ridiculous claims about the website's need to "refresh" is such bogus. I just booked the flights for myself and my children to go to Europe, and the same thing happened with 3 flights in a row. This is simply NO coincidence. This is clearly an intentional way for the company to collect more money and not an honest one. Very unfortunate to ruin a good website with a scam like this.

When I use my debit card to purchase, they want to call my bank to verify but the bank does not want to give the customers' information to another third party so they decide not to authorize my payment. They either have a very unusual verification policy or they are a scam.

I purchase a flight on CheapOair. I went cancel flight in a hour and I was told there would be a 50$ fee I would of canceled then I thought about it and 7 hours later I choose to canceled... But when I called the agent informed me since I had waited 6 hours there would be a charge of $50 dollars. I was like wait... So when I called 1 hour later there was not a fee. He said yes. I asked why I was told that. He asked if the agent had a uranium accent and if they were on their time zone... I was what the heck?? I canceled anyway and called and complained and all I got was there was a fee regardless crap!

The issue is resolved and the company refunded all. Appreciated!!!

Everything seems to be going ok at the moment. Flight 06/18/2018 - 06/26/2018. Don't know what will happen at JFK. I have been using this service for the past 14 years without any problem, I expect no problem on this flight.

DO NOT PURCHASE FROM CHEAPOAIR. Before you shop carefully from the airline's website! CheapOair's price was $99.95 more expensive than United Airlines' website! I requested a refund within 24 hours, but was DENIED! BAD BUSINESS on both our parts! I purchased airline tickets three days ago, although I did receive confirmation of my purchase, I have not yet been able to print my tickets! WHERE ARE MY AIRLINE TICKETS!

I'm in tears to read these reviews of all the astronomical fees you're charged to rebook a ticket. I wanted to visit my ailing brother but unfortunately I witnessed a man jump to his death at my job and have been traumatized causing major back problems and leg problems. On top of that we've had 3 deaths in the family. So this trip had to be postponed and even though the $100 Cancellation fee was waived there is a $200 per ticket rebooking fee. This is beyond disbelief.

Booking - The representative that initially took my call was not honest with me. I was charged an additional $100 for something I didn't request. Getting help was not easy either. It was a stressful experience. After being on the phone over 2 hrs I got some help. This took up my day.

It was a pleasure to talk to Matrix, the representative who helped me, because there was a problem with the system and he was very nice helping me to get my tickets. Will recommend my friends. In fact I already recommended some friends who will travel with me. Thank you.

The agent, Stewart, was very professional, asked the right questions and took his time to listen and customized the flight for my children to come visit in a shorter time and, still, at a reasonable price. Great experience, very happy and will continue doing business with CheapOair. Great job!

We booked our round trip flight from Toronto to NYC via CheapOair and purchased their flight insurance. Our cruise ship was to dock by 8 am and our return flight was booked for 3:55 pm. Due to bad weather, our ship was delayed and we missed our return flight. Because of 3rd party booking, the cost to re-schedule our Air Canada flight home was more than if we booked a new flight. We ended up having to pay $750 US in addition to what we had paid for our original flights. CheapOair did not offer any compensation or discount. The flight insurance that they sold us was worthless. It would have only covered us for "Weather that causes complete cessation of services of Your Common Carrier for at least 48 consecutive hours." 48 HRS?? Who tacks another 48 hrs onto their vacation? This means that you would need a 48 hr delay in a connecting flight to be covered? What a farce!

CheapOair are thieves taking people’s money. Since when is it ok to be charged $400 to change one letter in my first name on flight reservation? Absolutely disgusting by taking advantage of an innocent mistake. I used CheapOair before but never again. I will be sure to let consumers know via social media what they are doing to innocent people.

In the end, I decided not to use this company anymore. This website is not a scam. It does sell real tickets that you can use. However, you will probably experience something unpleasant if you keep using this website more than just one time. The only good thing of this website is that it displays cheap tickets. However, if something happens and you have to change your ticket after 24 hours of your purchasing, your should just throw away the ticket. No good things are offered by this company.

Flight-BWI-OAK - Week passed after booking and paying. Still no confirmation or itinerary. I found even cheaper flights but can't do anything about. The flight is in two weeks' time. Please check and send confirmation. It took me 25 minutes waiting through international call to finish and receiving OK by phone. Still no written confirmation.

They give me the flight I did not want. I had to pick a different flight and they make me pay $75.00 dollars for the change. I think I will not use your services again. Refund please my 75.00 dollar. Thanks.

I hardly ever book travel through third party services since you really don't save any money, and there are no guarantees for refunds if your plans fall through for whatever reason. But unfortunately, the air travel I was trying to plan seemed to only be available through third party (due I am guessing to timing, layovers, multiple carriers, etc etc etc whatever...), I just could not find my desired itinerary offered through any of the major airlines directly, so I decided to roll the dice and take a chance with CheapOair. And guess what? Yes, two months before the trip was to take place, I had to cancel my plans due to being diagnosed with a chronic health condition that would require major surgery, with specific instructions from my physician not to travel anytime in the immediate future!

I had a call from Cheapoair. They acknowledge that not everything went right with my booking for that oversea flight, apologized and offer a $75 refund per person.This is a positive development.In the last, let say 10 years I bought many over sea tickets mainly from this website , because it works fast , and you can get a good deal if you book well in advance,and are flexible with dates.I remember booking directly from Lufthansa only once ,and that was just a few days before the flight , and for one person (me) only.

CheapOair used to be a fine online travel agent. I haven't booked within them in a while so I decided to book an intra-European one way ticket today. Within 10 minutes, I decided to cancel the ticket in order to rebook a different one with checked luggage. Now you have to call them to request a refund. I was shocked when they told me a $50 penalty/fee would be applied. I explained simply to them that SAS, in fact all airlines operating in and to the US, has to cancel for free within 24 hours, per US DOT regulations. How would I book with them in the future knowing that I would be penalized for canceling when I can just book directly with the airline and cancel for free? How are they planning to stay in business?

I booked a flight for myself from Dublin to Edinburgh and for my cousin from London to Edinburgh. Before I left Canada for Dublin, I tried to check in online but it says: Flight is not found. So I called CheapOair help desk and the man answered, I explained my situation telling them that my Flight is not found. He told me not to worry because my ticket is booked and he pointed out to me my E-Ticket, the Airline Confirmation Number and their Booking Confirmation Number which is really showing on the E-Ticket printout. But when I tried to check in online again while I was in my Dublin hotel, it is still giving me the same Error Message “We are sorry, we could not find your booking...”

The gentleman that took care of my flight was very kind and made sure that we were on the same page. We went over the spelling of everything to make the reservations were correct and all policies and procedures were understood! GREAT EXPERIENCE!

Because of the complicated nature of our trip to Armenia and Kososo with the two of us coming from different locations in the US, it was necessary to talk to a representative. He was very helpful and we are extremely please with the results... the plan for travel is perfect!

If anyone is booking a airline flight never never use CheapOair for booking. They are worst that crooks. If you ever get a credit for a airline ticket they will jack up the price. Always book with the airlines. You will get a better deal. I had $820.00 for a credit and when I went to use it for a round trip ticket they up the price for me and exert $1020.00 for the credit included $400 for rebooking fee for a total of $1820.00 in which I could have booked a ticket with the airline directly for $1020.00. They said that it was their policy. I guess I will lose that credit but I can assure I will never never use that crooked CheapOair again.

Purchased tickets for family vacation. Also insurance if need to cancel in case of emergency. My daughter got sick and we have to cancel the flight. CheapOair did not cancel my flight and didn't give refund. I lost $2000. Beware, this company is scamming people. Their cheap flights will cost you more if you will run into the situation. Use other more respectful companies. I hope they will go bankrupt.

I was looking for a flight to Las Vegas but every time I opened a website it shows that it was already full, then I check on CheapOair, and It shows the same. I was ready to close the Web when somebody called me from this site and told me that he could help me to book it. I was so happy. Unfortunately I can't remember his name but I'm so thankful to him because he did a very good job.

This is the second time I have used CheapOair, and I could not be happier. Everyone working there is always eager to help and get you the best fare available. Would and do recommend to my friends. Thanks CheapOair!

I booked a flight in January for May. The day before I was to fly home, I received an email confirming my flight and asking me to check in. I could not check in via the email so went directly to the airline, where I learned my flight had been cancelled in February. CheapOair had been notified and had response positively to the change on my behalf, but not informed me. I was now at the airport with no way home. CheapOair claimed it was the air carriers fault and they should make new accommodations, the air carrier claimed the same. Long story short, CheapOair contacted the air carrier and booked a new flight for the next day. I am out rental car, a day of lost wages and hotel cost which they say they will not reimburse me for. I credit them for getting me rebooked, and their rep. Hanna was accommodating, but I would not use them or recommend them.

I booked 2 tickets to Europe at the advertised price of about $650.00 per ticket. There was only one ticket at this price. The agent then booked my wife at the next highest rate of $1,300 + and did not tell me that there was not a second ticket available at $650.00 making a total cost of around $2,000.00. There were plenty of tickets at $750.00 on other airlines making a total of $1,500.00. CheapOair tricked me out of $500.00.

The young man who helped was the best person I have ever had help me with reservations. He took all the time I needed to get the time I needed to leave and come back. It was the best experience I have ever had.

Left on hold for fifteen minutes. Someone could have said something. This is unacceptable. I expect more from profession. There in a way to do anything, if you want to bring more people in. Word of mouth is a good advertisement, Treat people like you want be treated. Do unto other as you want be treat.

I booked a USD 1800 ticket only because of the itinerary to make my flight short and they changed it and the new one asked me to stay 8 hours at an airport after I paid the full fare. The only reason why I booked this flight and paid that amount was to have the shortest itinerary possible. After I paid and flew to my destination they just randomly decided to change me to an earlier time that actually was priced $500 less when I booked my initial flight. These people are thieves and liars, such a shame what this company has become. I'm making a lawsuit. Totally unethical company.

Was surprised to receive a call after the flight I booked online was full. Was a little leery at first but the agent was reassuring. All in all a good experience. Would recommend to friends and family for sure. Unfortunately didn't get the name of the young man I spoke with.

I booked flight online and when I got the confirmation I saw that outgoing flight was not the one I thought I had selected. Contacted CheapOair immediately. The representative was very helpful and efficient. Correct flights substituted and problem resolved satisfactorily.

The booking agent was so concerned about helping me it wasn’t reassuring. He was comforting and extremely helpful. Very thankful and courteous. I couldn’t be more grateful. He made sure I understood exactly my dates and times by repeating them a couple times. And going over the cost so I understood everything!

I do not have before me the paper with the name of the Agent who assisted me but he was exceptionally pleasant and very accommodating. As a former Airline Executive, I give him full marks (100%). Please send him to Barbados for a holiday so that I can return some of the courtesy and pleasantries that he extended to me. Thanks to him... Blessings to all!

I received an email that there was a minor flight change. The representative was very helpful and courteous. It was good to know that I received the assistance with questions regarding the flight change with a rapid and helpful response.

I booked a flight to attend my grandson's graduation over a month in advance. There was one layover in DC and then to Jacksonville from there. I got to the airport checked in. There were 3 delays. The latest was 10:45 pm. I was told by the ticket lady that if the 10:45 pm doesn't get delayed again, I will be in DC 12:30 am or so BUT there are no connector flights to Jacksonville FL. And that they don't know if any flights were going out later that day. Since I didn't want to get stuck at the DC airport, I went home. I called CheapOair and was told the airfare may be non refundable, also not sure about the hotel. I complained that I wasn't the one that cancelled the flight, the airline did. CheapOair refunded me 50 dollars. The trip with the airfare, hotel and car was about 1,000. I asked about another flight to Florida and was told that it was 1500 not including hotel or car??? This is a ripoff, I am disputing my charges that they put on my credit card.

I originally booked this flight for May and was to meet a tour group in Managua, Nicaragua. This tour was cancelled due to political violence in the streets of Nicaragua. My tour was re-scheduled for the October dates of my current booking. I was shocked at the extremely high cost I had to pay to make this change. I was ready, willing and able to make the trip as originally planned but was not allowed to travel by the U.S. State Department. I paid the extra fees because it was cheaper to do so than to book a new American Airlines flight for these dates. I normally book through and fly with American Airlines.

I have used your service several times and refer to your online information many times. I have always gotten good information, and find your service to be accurate and your phone agents to be both courteous and friendly. Keep up the good work.

For two years in a row I have observed this company uses the old bait-and-switch advertising ploy. Sorry those tickets are gone. But the ad stays online for weeks. And they can never provide what airlines, flights or dates that those fares were ever valid on. FALSE ADVERTISING!!!

I have worked with booking air fare with CheapOair for the last 3 years. I have spent a great deal of money on travel. It is my desire to continue using you for future bookings and highly recommend you to all of my friends and colleagues. Thank you CheapOair.

I had a specific request for booking a flight, and the live chat person was not qualified for the job. The person's name was Gracia. I told her that my mother and children would be flying out of Atlanta Airport, and that the children would need one way tickets and my mother would need a round trip. I gave the ages of my children. At 1st, she said that she could not book unaccompanied minors. I clearly stated that they were flying with their grandmother. Then she stated that it would not be possible to book a round trip with 2 one ways, unless I paid the extra fees of unaccompanied minors. (Shake my head. They will not be unaccompanied!)

I was extremely excited about visiting Ukraine and CheapOair had the best prices as well as flight accommodations available. I was a little nervous to book with CheapOair because of the mixed reviews. I decided to book with them anyway. Well here is what I can say. I called and spoke to someone after making my online reservation and I was greeted promptly and with courtesy. As my flight date approached, I called them to make sure all of my reservations were still as I expected, and once again was greeted promptly and with additional courtesy. I had no problems whatsoever with my flight, nor with anyone in their customer service. I want to go back to Ukraine and therefore will use them again. I have to give them 5 stars because for me, everything went off without a hitch and my trip to Ukraine was excellent!!

I requested CheapOair to connect with my airline and change my passenger name information through email. After 48 hours, they still haven't responded with even a simple acknowledgment that my email (with passport information) has been received. Calling in, they told me it takes 8 whole days for them to even begin processing requests. The very next morning, I took the initiative to call the airline and was able to connect in 15 minutes. The airline representative said that it was a very simple process with no additional charge even for CheapOair and the rebooking can be done quickly.

I booked a round trip flight through CheapOair. CheapOair never submitted my contact information to the airline itself, and so when one of the flights was canceled, Volaris could not get in touch with me. CheapOair claims they did not know the flight was canceled, though it shows up as canceled on every website. I was never informed until it was too late to book on another reasonable replacement flight. CheapOair not only denies any responsibility for the misinformation, their customer service team was rude from the getgo.

I will never ever book another ticket through CheapOair. Their agent was not truthful and I am now stuck with tickets I could have gotten for $270 less. They don't guarantee their prices like Expedia does. I could have waited and got a lot better price. Unfortunately I listened to their less than truthful sales person and booked my tickets right then. Because they told me, "The price would go up. Hurry buy now." I wish I never booked my tickets through CheapOAir. I am so unhappy.

On 5/8/18, my wife and I had flights booked from Orlando to Aruba for 6/5. The flight was booked to return on 6/9/18. In booking the flight and choosing flights, putting in credit info, etc., we received a pop up window stating the flight back thru Spirit Airlines was no longer available. We used the website to rebook thru a different airline. We received our confirmation from CheapOair with our flight itinerary. The itinerary showed we would be flying American Airlines down to Aruba and Copa Airlines on our return trip.

After booking I tried to continue to the stretch seat premium. Not only couldn’t I select seat, I also paid for the wrong return. The change cost $147 and I still have economy seat. The website failed and I immediately called the number to change return to 8/16. This call resulted in the additional $147 and still economy seating! Not good for repeat business.

They changed my itinerary. I called to complain multiple times and they said they would call me back but they never did. I tried canceling the reservation but they wouldn’t. They claimed it was the airline that made the changes. From now on I only buy directly with the airline.

I am very upset because I booked through the Shopkick app, and was told that because I called a representative that I couldn’t get the points that the app offered. Secondly, I thought that you were going to find the cheapest flight, only to find out that you added a extra charge.

I phoned in after attempting to book a ticket online for my elderly mother and having the page timeout. My call was lengthy but the entire time, the customer service representative was courteous, polite, helpful and apologetic for the length of the call. I would not hesitate to call back or to recommend them to anyone needing assistance or considering using their services.

Do yourself a favor and do not use this service. They booked me on the wrong flight when I was traveling for business and tried to blame it on the airline. I was standing in line to board the flight to Charlotte to make a connection to Daytona when I was told I was not on the manifest, yet I had a written confirmation from CheapOair that I was. I called them while I was standing in line for the flight and they kept me on hold for 3 hours, (they hung up on me twice so I had to call back), well after the flight left, trying to find out whose fault it was rather than rebooking me on a flight.

I've used CheapOair for 5+ years. If you make your booking and follow through it's good. Their customer service is borderline but if you need to change something or cancel they will not help you. No refunds even if you choose the option, even though the airline overbooks and your seat will sell. Then they offered me credit, but after the $50 cancel fee AND $50 transfer fee I was left with -$8. $27 with the other airline on the booking. I lost $223. I'm never using CheapOair again because I feel so screwed anytime something goes wrong.

I booked two tickets with CheapOair from Seattle to Orlando on February 28. I paid extra for a flexible ticket as well as for travel insurance. That same day, I realized I booked the wrong date and called back to change the flight to the correct day. The agent booked a flight that was leaving Seattle at 11:00 PM instead of 11:00 Am. Therefore, I called back the next morning less than 24 hours since the original booking and told the agent to cancel the flights. The agent said he is not allowed to cancel a flight and he would transfer me to the correct department.

I like the service of the rep. Patiently heard me -- only downside was the price -- 2 days apart price went up 200$, other than that... no problem so far and got a code for 25.00 off on the ticket... and received my flying info by email. Merci!

I stayed on the phone for over 7 hours... Asked at least 15 different employees that I have a COURT date at the same day of my flight, I’m sorry I can’t miss it!! Plus I have a doctor document says that I can’t be on the flight unless the doctor check cause of my health situation! "Can I cancel my flight or at least postpone it???" They said that I have to pay!!! And COURT or doctor does not support any cancellation. The only thing if you want to cancel and get your money back if you are dead!!! Believe me I already started a case and my attorney asked me to send this email so here I am. Thank you.

I stayed on the phone for over 7 hours with veryyyy poor English speaking employees!! They transferred my call for maybe over 25 different person. Everyone is saying different thing. Choose a flight, confirmed it, wrote down every single word about the flight with flight numbers and time. Then I said, "Okay sounds good. Let’s buy this ticket." Then the guy over the phone said, "Okay give me your credit card info. But hey I’m sorry sir this was my mistake and I didn’t see the ticket good. I’m sorry!!" This how it started!! Then after 7 hours I bought another ticket whatever ticket and till now I didn’t receive an email with the details and I’m afraid to call. Will never deal with CheapOair again and I will spread the word for sureeeeeee!!!

I purchase a couple of round trip airfares from them, I thought I had a good price, well if it is too good to be true it probably is. After I make the payment for the tickets, I was sent to another page where now I have to select my seats, ok no big deal right, well, wrong. No matter what seat I pick I was charge an extra $75.00 dls per seat, now the good airfare got a bit more expense, there is no info on the page when you buy the tickets that referred to that so to me that's misleading or false information. Also when I try to cancel they were going to charge me 75.00 per ticket, for agent help, that's BS. You have no other choice to call and cancel, and let me remind you that on their page it said free 24h cancellation fee, they try to charge me $150.00 for this. Good thing I have a good bank behind me and they are refunding those fees. People be careful up there.

Our experience with CheapOair was a total nightmare. We were flying Pittsburgh to Ft. Myers. (May 7, 2018 - May 17, 2018). We were sent an email that our flight would cost $651.92 and when we got back from our trip we found that we were charged $82.90 by them for making this reservation and then charged $19.90 for baggage insurance that we said we didn't want when we made the reservation, but they said it was free. Then we let them arrange for a car rental which we said we wanted to have a car at the airport and they insisted that we had to pay for it in full at the time of making our reservations at a cost of $290.91. When we arrived in Florida the car rental agency was not at the airport, but offsite.

Yesterday I had the privilege of talking with one of your operators, because I made a mistake and we had to rebook flight, she was so good and spent a lot of time with me to do all this, I so appreciate what she did for me. I didn't get her name but she was the greatest, thank you.

I book ticket through Cheapoair.com...few weeks later the flight was cancelled. I call them 3 days in a row...3 days in a row people from Ukraine talking to me and telling me that until the end of the day they will have answer...3 days nothing. In the end the manager told me they can't call England where my flight is??? Really??? But the funny part is I call in England to get info for my cancelled flight, funny right? :) I have no choice but to call my AMEX and stop the charges. I get my money back because of my credit card company, about 377$. Later on Cheapoair.com call me about some 65$ charging. I explained them and they said, "No worries. We gonna get you those money back." Today I'm receiving email that AMEX cannot refund me the money because CheapOair provided sufficient paperwork about those 67$ that they are non-refundable because I pay for insurance and for seat. This is hilarious.

We bought our tickets a month in advance. CheapOair recommended getting insurance in case anything happens and you miss your flight! We have never bothered with insurance before and not had problems but since this was such an important flight we went ahead an purchased the extra insurance. At 8 am the morning of our flight I tried checking in online through CheapOair. DIDN'T WORK! We thought no big deal we will just get there a little earlier to check in even though it said to check in an hour early. We had a tire blow out on our way to the airport but still managed to get there an hour early. Walk up to the counter at 12:16 and the lady wouldn't check us in. Said check-in closed at 12:15. We told her we had insurance and asked if we could still check in or at least get refunded for this flight so we could catch another leaving in an hour. No help whatsoever.

Satisfied customer indeed. Jessy, the agent in charge of my account, showed a high level of professionalism and a great desire to satisfy my needs as a customer. I would definitely recommend these services to my friends, and continue using them in the future.