CheapOair Reviews

The representatives were very good and very patient and informative. Thank you very much for the good trip schedule and hotel arrangement. I will definitely will recommend this site to other people and my friends which I have already done.

USA citizen way from this band of cannibals. They stole from me $1750 and make my vacation hell. Make this company viral in social media to stop their criminal activity. I don't wish my enemy to book ticket in this company. They don't speak English and don't have an American culture of work. It is my first time in life to know that unskilled worker and horrible service to be used as an opportunity to make money.

They were so friendly and helped me. The information they gave was very helpful. The service are very good and the communication as well. To choose CheapOair was a good choice. I use CheapOair all the time. Thank you so much.

We had booked tickets for Vegas a month ago, and received an email with totally different tickets. No explanation, just to confirm the new changed tickets. We would have lost a day in Vegas, and had to change planes during our trip, where our original tickets were direct flights. There was no restitution for the inconvenience and we requested a refund they say we will get in 7 days.

I’ve purchased many international tickets with CheapOair in the past. In one occasion, I had to postpone my return to the US due to serious health issues. My change of date of return ticket price was increased by at least a 70% of the total value of it. After that experience, I bought a pair of senior tickets to surprise my parents for their anniversary. Health issues are preventing them to complete this trip, so I was forced to cancel it. When I called before confirming the tickets, an agent informs me that a $50.00 dollar fee will apply if cancellation occurs after a 24 hour period.

So far booking process was very good. We hope no backfires. The agent was outstanding trying to get the lowest price compared to all the research we did. We should of called them first. I recommend to give them a try. We had issues years back with CheapOair and said never again but we are trying again. Wish us luck as it’s a very very long flight.

Haley was very helpful in changing my flights to my liking! She also took care of the seat assignments and meal preference setting for me. She answered all my questions satisfactorily. I just wish I did not have to pay the $59.99 fee for changing my booking. That would have made me very happy.

I was looking for inexpensive flights and I found what I thought I needed in CHEAPOAIR. My friends in Singapore made the booking, paid for the ticket and forwarded to me the details. I noted that it was just the booking number and it stated that the e-ticket would be issued later. After waiting 24 hours and no update, I called customer service to ask about the e-ticket status. I gave all the information about myself (the passenger) but to my surprise they only would give out information if I knew the telephone number and the billing address of the person who paid. I waited 20 mins to get this frustrating answer. I would like to remind CHEAPOAIR that security is for the passenger and not the payer. So if you really want to authenticate, please do it on behalf of the passenger and not the person who paid the ticket. It's 36 hours and I still don't have an update. Hope I still have a flight booked.

I was charged $135.01 extra. I told agent I had to change tickets leaving MYR for BWI due to impending hurricane. The purchase price listed on my paperwork does not add up to $323.39 no matter how I look at it. Where is the credit for the amount on ticket previously paid for? I think I will use Priceline in the future.

Just booked my flights through CheapOair, mind you, I usually use Expedia or Hotels.com to do any bookings. Anyway, CheapOair has charged me over $50.00 in service fees above what the airline charged for going through their website to book my flight. So much for saving any money, they are a rip off. I have been on the phone with them all morning in regards to my fees. First they were charging me twice as much as what the airline was charging me for my baggage ($60 each way rather than the $30 that Spirit charges) and I questioned that and now they are charging me this service fee. I checked with Spirit directly and I could have gotten the tickets going through their website directly without paying any service fees for the exact same amount. Cost me more money rather than saving money. Will never use them again.

I needed to make a change to my flight plan. Upon contacting your company. My wife began a very pleasant conversation with Sammy. Sammy was not only helpful, he was pleasant, knowledgeable, and very accommodating. My wife was so impressed with Sammy, she asked to speak to a manager but none were available. I remain a customer of CheapOAir because of the amazing customer service I receive.

Kyle was extremely polite, patient and helpful. I give him 4 stars. When I return home, I hope to give another 4 stars for the experience of flying to and from Atlanta on CheapOair. If he's a good reflection on the company, I'm sure I'll have a wonderful trip! (Incidentally, when I create greeting cards, I always print "An El CheapOcard from Nancy.") on the back.

Helpful and resourceful. Met the need and acquired necessary info. Polite and respectful. I feel better now that my retrieved flight info. I'm glad that God blessed me opportunity to call while working overnight shift. Looking forward to using your services again.

I booked with Stanley - very patient and helpful in booking my flights. I spoke to Ashton in customer service, same results. Patient & kind & understanding. I just hope my trip is as successful! Thank you. Hoping I have no delays, cancellations or problems.

CheapoOAir offered 3050 HKD return tickets HK-Auckland, with points worth 100 USD. Well-funded VISA didn't work because prices are only intended as scam advertisement. Was told not to try booking again.

I had called in and spoke to Roma, She had handled the change of date with great expertise and it went very smoothly. I just didn't like the high fee which she had apologized for and she could not do anything about the amount. However she compensated by being very professional and kind in dealing with the changes. She gave me the same seat assignments and I am very satisfied with her job, She deserves a good raise for doing an excellent job. Thank you Roma and she should be promoted to be a lead person or the other new people should listen to her so they will get tips from her skill. Thank you again Roma. Good job.

Booked "Business Class" airfare from Tampa to Rio de Janeiro through CheapOair - it turns out that the first of 3 legs is in economy. The fares for 2 passengers were priced in Australian Dollars at AU$2,561.66 with the statement "Your credit card may be billed in multiple charges totalling the above amount" - Well the total debited to credit card (from a major Australian bank) was AU$2,638.50, including a foreign exchange charge of AU$76.84. Inquiries via CheapOair "Contact Us" have failed to produce any response.

I originally had a specific flight in mind when I called. However, the agent did some research and found a less expensive flight that even allowed another day on my trip. It was an excellent experience. I recommend this agency to everyone. When the title of the agency says CheapOair, it really means you will get a cheap flight.

Your representative was very informative and friendly. He helped me choose the right flight to fit my needs while saving me over $300. I will always use CheapOair for my flight needs. I have recommended your website to others.

Please whatever you do, DO NOT use them! My flight got canceled and I have been try for a month to get my refund, they are giving the runaround how they are waiting for the airline to give them the refund code. I called the airline, they have not requested the code on CheapOair side. They always say they will call me back. They said that 4 times. Each time I called them myself. I asked for the manager, he said he happened to be the manager. Really, managers answers calls now. I ask to be transferred to the US side, she said he can't. Only India side of customer service. Not true, I spoke to someone and they said I can always request someone in the US side. They can't even tell me how much they can refund me, since it was only the returned flight that was canceled. As of today I still don't have a refund! This is BS!

Reservations for air, hotel and car. The CheapOair representative was extremely knowledgeable and patient in coordinating my trip. He left the phone often to double check information and asked me detailed questions to help me get the best discounts. While still on line with him, he emailed my completed documents for my review.

Awesome customer service, one of the best people out here, highly recommended. One of the most quickest and best people to book a flight with. I’m highly happy with my booking. Thanks to my friend for telling me this company.

It will be my pleasure to tell you about my experience in reserving my trip thru CheapOair. All of your customer services reps were patient, informative and professional. The service was impeccable! I am sorta anxious to see how the flight will be. If it is anything like the service that was provided by your customer services reps, then I will have a very smooth flight. Thank you for the opportunity to voice my experience.

Purchase a ticket... the price and arrival date and time was perfect. However, once I paid my itinerary locations and date was different immediately call the site and stated a problem occurred. I booked departure on the 9th from Baltimore at 7 a.m. with arrival at 10:55 in Dallas. Now I’m going to Florida with a 24-hour layover in Florida then Dallas. I was advised see the fine print and this is non-refundable even if it was purchased 3 mins ago. Additional cost to go directly to Dallas is doubled the ticket price or lose your initial payment. On fix income. This is pure evil.

If it wasn't for CheapOAir I wouldn't be able to fly from Ohio to California to see my children as much as I do. They have the cheapest prices I've seen in years. The awards program is an added plus. Love it. They have the friendliest customer service, and you can take care of all your needs, on 1 website. Hotel, flight, and car.

I bought my plane tickets and they charged me services that I never chose, like to book my seats. I call them to get the credit immediately when I saw the transaction and they told me that they would give me the credit. That never happened and when I called a second time they told me they would give it to me but I had to give them all my information such as credit card number, address and others for verification including expiration date and security code which I did not give them because I suspected have to give so much information.

CheapOair please NEVER book airline tickets with them. I booked my tickets 5 Months before my travel date. After putting my trust in CheapOair they play this game where they send you an URGENT email mentioning a LEG of your existing flight that they booked was CANCELLED. THIS IS A LIE. After speaking with Air Canada they said they never canceled my leg coming home. Second, they would never charge $200.00 for the change because it was the airline who made the change. CHEAPOAIR IS NOT A RELIABLE BUSINESS. PLEASE DO NOT USE CHEAPOAIR. Ruben ** the VP of customer service is also a very dishonest man. I have emails to prove it.

After Speaking with the Customer Care Associate he was VERY helpful.

Your firm offers excellent customer service and though I was disappointed and frustrated in my experience with your website, your representative's excellent attitude and patience with my frustration overcame my discontent.

Before booking my flight, I confirmed with American Airlines and told them my exact itinerary and they confirmed that I am allowed two checked bags. After the purchase, I noticed couple days later the charge on my credit card and wondered why they charged my card separately for each airlines. I called them and ask why they did that way and they said because it's different airlines so we charge separately. Never before this happened with them when I bought tickets previously.

My agent (Phyllis) not only did he do the best he could regarding my arrangements, he is the one that called me back to tell me what he found for me. I am very pleased, and will tell other people of the fine job, both he and his co. did to get me to Trinidad & returned. Thanks.

Refund For Death Of My Mother. The person helping me was very helpful and kind. The first thing the person said was, "You have my condolences concerning your loss." That was so impressive to me to know that the person felt my pain. When I sent in the documentation, CheapOair immediately responded and refunded my money. God bless you all!!!

I need it to get a different flight. The representative was very helpful... and made it so easy and he recommended me a baggage cover insurance. I like the price so I did it... thanks to him. The only annoying part was the talk to the baggage cover insurance representative... he took a long time to finish my request, and keep asking me about me info... three times! So it was a ok experience after all.

Received excellent service for booking the flight and really liked the flight watcher with gate and further details. I will definitely refer more friends and relatives to CheapOair. I will return back to this site for future bookings.

They ask you if you want to book insurance, on the checkout page when you're confirming flight details. I said yes, then after I paid for my tickets, an agent from CheapOair called us and pushed extra travel insurance. Well I have a death in the family and her funeral and everything will butt right up against my trip, and I tried to reschedule my trip and they informed me the very very basic airline fee, trip insurance doesn't count. When I asked them well then why would you chase people down by phone to offer them travel insurance if it's not valid for basic economy flights? They said well, "We're just a middleman it's not our fault what the airline's policies are." Which is **, because CHEAPOAIR, not the airlines are the one selling and calling customers to push for flight insurance, not the airline, so they absolutely do know, and do not tell people they're calling to upsell flight insurance to that fact.

Every time I am about to buy a ticket, I get the error that the someone grabbed the last seat. Then, the customer service call me for additional price. I refused, and went back to the website, I found another ticket and again before I finish the process of buying, I get the same message that someone has grabbed the last seat. There is a game these people play, but only time will tell before they get discovered. This is very wrong and immoral. It is true that someone might have grabbed the last seat but not for the same itinerary from the same flight. They put cheap fare to attract people and when you fail to buy they call with these scam prices that are not mentioned in the website. I will be the witness when these scams get out to the public. Shame on CheapOair.

I booked a flight to Honolulu not remembering that this time we would go to Kauai. Since I called within a few hours, your response was clear, direct and perfect. Please give that attendant a star! And Namaste to all involved!

Service representative was polite, efficient and easy to understand. Hold times were short and all my necessary information was in my email by the time l hung up the call. Very pleased with the whole experience... If l ever travel again l most certainly will use your service again and refer you to any friends who are getting ready to travel.

Booking 2 tickets from Cairo to Montreal on Lufthansa flight - Very helpful customer service. I really appreciate his way to speak with me and he was very patient... He was with me on phone for one hour and more. Because it was the first time for me to make a reservation online that is why l called a person in customer service to help not to make a mistake.

I've used CheapOair to book flights for my whole family to Europe, Asia, as well as domestically. Each time experience has been pleasant and pricing has been more than equitable. I've also used cheapoair to book rooms, and rent cars for business travel again pleasant equitable experience.

I had booked my flight through CheapOair thinking this would be great as it was an inexpensive trip to go to Lebanon - an exciting Middle Eastern country for my friends' wedding. I spend a little over $1200 USD for my flight round trip out of Toronto to there and while the trip to there was fine and the experience In the country of Lebanon was nice, the rerun was a nightmare. And this is what occurred at the airport when I went to leave: So I got to the airport and There was only 2 lines to head to the 1st security point, both which were overcrowded. There was zero organization. Can’t tell you how many times people cut in front of me or I was pushed back (physically pushed back). Or I was shoved aside by carts and then given looks as if this was acceptable due to the fact I was not Arab or not Muslim.

I called customer service to see if they could help me book a multi city flight. I spoke to Tyler in customer service. He was excellent. I was on the phone with him for over an hour. He found a great multi city flight for me out of LAX to Bangkok to Phuket and back to LAX. I highly recommend CheapOair.com.

CheapOair booked both one way flights. Departure flight with frontier was canceled. CheapOair and American Airlines will not allow me to cancel return flight. What good is a return ticket when I never left home. Not even the flight insurance they offer covers this type of issue. I bet this is a profitable business. Will not use any of these companies again. I posted this on Facebook as well.

Cost of cancelation fee. It was never explained to me about a 200 dollar airline fee as well! She said after 24 hr there would be a 50 dollar fee. That was all. So after the 50 plus 200 I would only have -07 to fly again. It was not explained, I had to call a different person because could not understand the man on phone.

Great service. Exceeded my expectations. I requested an itinerary change and it was done despite the short time and not many options at a reasonable price. The rep looked into all available options and found one that met my requirements.

I booked my flight and hotel and received a confirmation code so I proceeded to book several nonrefundable activities. Two days before my reservation date I tried to verify my flight and my hotel and couldn't so I called CheapOair and was told that my flight was booked but not my hotel and after being transferred and having to repeat myself to each of the departments that I was sent to I was placed on hold for an hour and 48 minutes before I hung up. I called back the next day and was again placed on hold, this time for over 2 hours. I never received a call or anything letting me know that there was an issue with my vacation plans. I am out of the money for the activities I booked as well as missing the vacation I had so looked forward to. From this point forward I will only deal with Travelocity since I've never had any issues with them.

No issues and flights were as described and on time. Low fares made it a snap and time was not wasted on looking for the best deal. Will definitely use Cheapoair.com again when the time comes to travel again. The only job for me was to confirm the flight at the right time and print out my boarding pass.

Very helpful staff, excellent friendly service. Price matched as promised! Good listener and understanding. Both representatives explained procedure and didn't get frustrated when I wanted to review my own understanding. I am very pleased. I used the website to find flight info and called for assistance. Within 24 hours price lowered and I called again.

I booked and paid for a flight for a friend from Jakarta to Singapore. Upon arrival at the airport the ticket was refused because CheapOair had not paid the fare on to the airline. Cost us triple. Biggest rip-off in aviation.

Flights to and From Haiti. Agent did all the work setting it up courteously. Agent was not able to see or find the flight I already had up on my screen, and it took him a while to find it. Agent did a fine job explaining all the details. I still wonder if the fare would have been cheaper without any CheapOAir fees by going directly to the American Airlines website.

I booked a return air ticket from LAS to OAK on 8/27 with travel date 8/31 and 9/3 cost $86.91. In few minutes I find the same itinerary from Justfly.com costs only $54.38. When I claimed on their best price deal they said "Thank you for taking time to write to us. We match our price only with online travel agency and websites of Expedia.com, Orbitz.com, Priceline.com and Travelocity.com. We don't compare the fare with the airlines as they have complete control over the inventory and availability. Screenshot you sent is from Justfly.com not from listed websites of Expedia.com, Orbitz.com,Priceline.com and Travelocity.com"

The individual who helped me made it very easy to book my flight when I could not get it to go through online. Very pleasant experience. He helped me find the best flight and ensured answered all my questions that I had.

I booked my flight and was taken care of without any problems or complaints. The agent was helpful in directing me on which flight would best fit my needs but not empty my wallet. He was courteous and professional throughout the call.

Made a reservation. Three hours later realized I made a mistake. Call Cheapo airlines customer service, spoke with Donald who said, "Do not worry. We can fix the problem." I did not realize he was selling me a new flight. I got the confirmation and saw the new additional price. Call again and spoke with Deadra who recommended to pmp@cheapoair.com. Contacted the site and send numerous online cheaper prices. Still did not honor the price match due they claimed to Donald "changing" the flight. They did not honor their own price matching from the website. I spend $276.00 for a flight they advertised for $129. I would not recommend this company to my worse enemy.

Tonight I was trying to book a flight for the Labor Day week and noticed CheapOair had a promo code so I searched for the flight, found it for $131 and applied their LABOR30 code. It was $10 off. I pulled out my card, entered my details and placed the order to get my flight. About 4 minutes my page processed the order. I get an error message saying, "We’re sorry. Another traveler booked this flight but good news you can buy it for 100 buck more." To top that off I got a call from ** and a lady with an Indian accent was asking for me. I was on the phone and asked her what she wants. She wanted to know what the offered price was after my order didn’t go thru.

I had a pleasant experience with the agent who work the flight so I could get it cheap and comfortable and he was well trained to code names and has a lot of patience in dealing with me, he was a Godsend and I am forever grateful.

I called two times to rebook my flight. The agent I spoke on Monday, 8/20 wasn’t helpful and nice but the agent I spoke on Friday, 8/23 was great. Was able to help me with my request nicely and great accommodation.

Agent was great! Indeed a happy customer. He truly displayed great customer service and was very understanding! He made every effort to ensure the client was satisfied and understand what it is that a valued customer is. I would recommend.

This is my first time using this company and definitely my last. It has been a headache from the start. It has been a very frustrating experience. I was charged for luggage but still was charged for the my bags by the airlines. I have attempted various times to get this resolved by CheapOair and ended up disputing the charge with my credit card company. NEVER AGAIN, lesson learned!

I booked flight with CheapOair thinking it’s best price ($1466) but found same ticket from India for 62000 rupees which is ($1150). So I called them next day in morning as I was under 24 hours of booking this ticket. They told me because I booked this ticket in CAD not USD I had only same day cancellation option. Can someone explain me who orders on Canadian website in USD. Second on their website it state if you cancel after 24 hours then you pay $50 and $250 to cancel ticket. My booking id is **. This was first and now will be my last experience with this company. I will recommend all known people and you guys to use this fraudulent service.

Our first time dealing with CheapOair. Excellent agent and service. She was very helpful and considerate and wanted to please. The attention and patience dealing with senior citizens could not have been better. I am sure we will contact CheapOair in the future.

Will never use CheapOair again.

Due to the incompetence and total failure of this company, I couldn't make it on time to see my dying mother for the last time before she passed. My flight landed after my supposedly connecting flight already took off. The next flight was 24 hours afterwards which they wanted me to wait at the airport or in the street for all they cared. None of the phone customer service reps with their fake names wanted to help and instead of taking the blame, they pushed the blame on the airline. American Airlines had the decency to put me in a hotel at their expense overnight so that I didn't have to deal with my loss in a public airport. So if you feel like having a worthless company have total control over your life and most likely ruin it then save a few dollars over using a reputable booking agency and suffer consequences at their fullest. Life lesson learned hard.

Feels happy on the service that they are given. The Tommy name and Ezra, they are helping all the best to help me. Patience and kind staff most Tommy. Excellent job. Keep it up. I will recommend to all my friends to book on CheapOair.

Calling CheapOair the 4th time as I am writing this review. I have been on hold with CheapOair for over 2 hours total due to the issue with them rescheduling my flight which was 5 months in advance. My original flight had a layover of 2 hours. CheapOair provided me a new rescheduled flight that changed my 2 hour layover to a 15 hour layover. My flight originally comes in late in the evening, which means with layover, we will need a hotel in which they refused to provide us. There is another flight that actually leaves 30 minutes earlier but in another airline.

I called customer service in regards to changing the name on the ticket for my mother. I called immediately following the booking online because I made a mistake on the spelling of her name and asked if I could change it. The woman said there was a fee but that she would give me a ‘one time courtesy’ and waive the $9.95 charge to change the name. Later that evening I received an email from CheapOair stating they are going to charge me that fee after stating on the phone that they were going to waive it. I am very dissatisfied with their customer service and the fact that I was lied to.

Just tried booking a flight. The website showed similar prices as other sites but chose CheapOair as there is a physical person to talk to in case of any issues. On finalizing the booking and checking out all of a sudden price changes. I stopped then and there and instantaneously got a call from CheapOair who in return started offering different dates. Thank God there are another websites who offer similar or better services. I ended up booking my flights with a different website and for the same price that CheapOair displayed initially.

I contacted CheapOair to cancel a booking on a flight which I am unable to make. The customer service representative, Samantha, was incredibly rude and condescending. I have never had such a negative, unprofessional interaction over simply notification of cancelling a flight. I was not asking for a refund or any money back. Do not use this company. It is not worth the verbal abuse you will incur. I travel frequently and this was both my first and final encounter with CheapOair.

I purchased airline ticket from CheapOair before and the experience was OK. This time it was horrible. First of all, when I purchased tickets I was not aware that I would have to pay extra for checked in luggage. They do not indicate clearly which type of ticket one is purchasing. When I called them to change our tickets it took them 2 hours to do so. I was kept on the phone for 2 hours, not a minute less! Also, I specifically asked a few times to make sure they seat my daughter and I together on two flights. I also paid extra for this service. However, when we got to the airport I realized that we are NOT seated together on neither of the flights! On the 12h flight we were seated in two diagonally opposite sides of the plane! They could not seat us further apart! Both flights were completely full so they could not help us on the spot. We had to sit apart the whole time.

My experiences so far in booking my travel, communicating with representatives, completing my travel have been great. The staff at CheapOair are both knowledgeable and courteous; they do their level best to cater to the customers' needs. This reflects great credit upon the entire team at CheapOair and I applaud them and is recommending this organization to the top echelon of travel booking. Great Job everyone.

I didn't have the patience to get this done by way of online. I decided to call and speak with a rep. The lady that I spoke with was very thorough, professional, downright personable! Very happy that I made the call. She assisted me with getting my arrangements Confirmed!!! I'll give her a 10...

I purchased a ticket for my son thru CheapOair. My son lost his wallet at the airport. I called an agent to see if I could change the flight or if there was any other alternatives he could use but she wasn't being acknowledgeable and did not speak English and she kept trying to book me for different flights that was more and more expensive which was useful because he lost his identification. I asked to speak with a manager which her name was Kristen. She said there is nothing they can do but direct me to their insurance company which was $37 and it didnt cover anything and that there was nothing they could do for me so I wasted $600 so it's best to book directly with the airline because they don't have any guarantees. They don't have any options or solutions. They just take your money. $600 down the drain, frustrated in Michigan. Cut the middleman out, book directly.

Barcelona airfare. Stanley the agent was really helpful and very patience. I had a friend who also needed to make the same reservation and had the same awesome experience. I will definitely book again. I am a former customer and enjoy your customer service experience.

Booked Aug 3rd. But called to finish it. When received the confirmation the date was wrong and the gender. Called back to get it fixed a few hours later and they gave me a new booking # but now the total was $126 more plus other extras. After 2 hour on the phone they agreed to cancel & refund everything. Next morning see double charge. 2+hrs on phone. Waited a week only half $ back. After 6 hrs on the phone (not kidding) with 3 different people nobody can fix it.

This is the WORST third party agent to book anything through. On July 13th 2018 I booked a two night reservation for Aug 10-12th. My flight was set to arrive at 12:15 am and unfortunately, due to horrible weather my flight after 3 am. Which means I was over 3 hours late for my reservation. I did not arrive to the hotel until almost 4 am. Reservation went from 2 nights to 1 night. CheapOair has taken me in circles trying to get some type of credit and/or refund. They are telling me it is my fault and I should have called them. NEVER WILL I USE CHEAPOAIR AGAIN!!! And I'm going to tell everyone I know the same.

It was a very good day to talked to somebody who knows the subject I'm trying to discuss with. He is a professional in this field of business. Although I forgot the name the of this agent but sure you can track down the history of this situation. I highly recommend his professionalism regarding this field.

The online system needs work; car rental is not recording all bookings and it is not possible to change the dates, it is locked on the original booking dates. The online checking didn’t work for me. I couldn’t find European booking a interesting price. Otherwise things are good and still using CheapOair.

I called rep to ask why I was only getting 20 dollars back from a refund (wrong date) and she was very courteous, respectful, nice and very helpful and got most of my money back. I was on hold a few time but I didn't mind as long as my issue was resolved.

I booked flight tickets and immediately after confirming the booking a window for seat selection popped up which I closed; despite that the seats were confirmed and additional charges were added for that. I tried calling their different numbers (24/7 support numbers) continuously for sometime but no one answers them.

The flight was changed for me so that it matched my husband’s, but I was not given the opportunity to pick seats to coincide with his, and my middle name was added to the ticket. You did not ask if my middle name is on my license - it is not. So now my ticket will not match my ID.

This is a scam. I REPEAT, DO NOT BUY TRAVEL PROTECTION PLAN AT CHEAPOAIR. I bought plan after reading about it at the time of buying a ticket from Cleveland to Orlando. Due to a certain unavoidable circumstance, I needed to change the booking (having the protection plan's initial verbiage in mind that falsely "assured peace of mind.")

The woman who helped me with my flights went above and beyond to resolve a number of issues I had. She looked for and found a number of possible solutions. She presented each one in an objective manner so I never felt like I was being coerced into picking one.

I have spoken with someone about a cancelation on a car rental, which was canceled a week before my trip and they told me to give it at least 14 days for a refund. I did get a refund, but it was not what I paid for the rental, and I get that there is a fee for canceling, but $220 is a big discrepancy on what is owed to me. Every time I email now they tell me they are working on it. It doesn't take a month to put my money back on my card. I will never use this company again. There are so many other companies out there that can do a better job. This was my first and LAST time using this company!

Booked return tickets online Toronto - Cairo - Toronto. We were told we were allowed 2 PCS 23 KG each passenger. At the check in we were told that we are allowed only 1 PC and had to pay $100.00 for the second suitcase. CheapOair failed to inform us that we were only allowed PCS on the flight back to Toronto.

I thought that CheapOair was going to provide me and my family of four to Europe with a good price and service. I ended up paying WAY MORE due to a slight error in one of the names (middle name). They didn't consider the value of my tickets and they had to charge me for this error ($1300), no regard to anything. Their rep was so excited I did this mistake (apparently getting a good bonus).

Absolutely terrible service! I booked a three legged trip from Vermont to California; set to leave at 5:30 am and land in CA in the early evening on the same day. The price was fair (though nothing amazingly cheap). They booked me on two different airlines. The bad part started when they reported to me a "change in itinerary".

The person who handled my issue was great. He went out of his way to do whatever he could to get my seats booked. At first the seating was restricted to assignment at boarding. I told him I had little children traveling with me so he took it upon himself and took it to a different level. Bottom line I got the seats booked together.

I made air reservations by phone. The rep did not ask for our known traveler numbers. I reminded him & assumed he put them in. They did not send them to the airline, so we did not get TSA PreCheck. When I just called to tell them, he said "There is nothing I can do about it now. So sorry." Hung up on me!

I love CheapOair. I always get my tickets at a great price and the time of the flight was great! I speak to the same gentlemen every year when I book. Please give him credit where credit is due. He's awesome. I don't remember his name but he was so polite and friendly! Thanks again!

Happy with service no problems noted. Service rep very polite and courteous. I would use the service again. When I plan to fly again, I will use them and recommend them to other people for them to use. Easy to get to site and print out materials.

Was polite, courteous, and professional. I appreciate him calling me back when our call dropped. There are so many people that don’t want to do their job. I was on the phone with him for 2 hours while he tried to find the best flight for my grandson.

Your agent Radnor has helped me a lot with my booking and he was able to give me all that I need to know about my flight. I already recommended your company to my co-workers and friends. Hoping to book my forthcoming flights soon.

I have used CheapOair probably 15 times previously. It is currently Saturday and I am on vacation until Tuesday. I got an email from CheapOair today Saturday saying my flight was moved by the airline to Monday evening. That is not an option as I have housing arrangements until Tuesday. I called to let them know that would not work. Their response, "You can leave Monday or Wednesday".

My husband and I went to CheapOair to book a flight, seven months in advance the trip happening in Feb. 2019. We booked a flight with specific dates and after booking, we see the confirmation screen and noticed the return date was different. After a horrible experience with a CheapOair customer rep. we realized that the website has a fraud integrated mechanism in booking airfares which automatically inserts an alternate date just after is booked to extort additional fees from the consumer. We called to make the change seconds after booking and they couldn't give us a decent accommodation but wanted to charge us double for the return date change plus the worst accommodations times ever. We decided to cancel and get a refund.

The flight attendant I spoke with helped me with my flight information. The person I contacted was very polite and helpful. I feel comfortable in acquiring information from the agents at this airline. I will seek this airline for future reservations. Thank you very much.

I had the opportunity to speak with a couple of representatives of CheapOair and they are very pleasant and take care of the issues needed. They are attentive to the customers' questions and help them to resolve what is needed to the end of the conversation.

Bookings for 2 seniors from Victoria BC Canada to Newark. A young man from New Delhi dealt with my difficult bookings. I did not write down his name. His English was perfect, his manners were impeccable and he spent a couple of hours helping me out. I hope he will be commended for the work he did. I hope I will speak to him the next time I choose CheapOair.

I booked my flight with CheapOair. Unfortunately they provided wrong email address to the airline and I wasn't able to check in online resulting a fee of EUR$110 ($180 cad$) for checking in over the counter in Dublin. CheapOair denied any responsibility for the mistake and even after various phone calls they refused any reimbursement or goodwill to resolve this. Please stay AWAY to avoid hassle while abroad. Former customer.

This booking site charges $150 cancellation fee in addition to cancellation charged by airlines. This is a ripoff. I would never book tickets from this site. This is my first and last experience with CheapOair. It is better to use other reputed sites.

The gentleman who helped me was very kind and polite. Although his accent was so strong I had him repeat what he was saying many times. He did so with the up most respectful tone which I appreciated. Last year my Australian trip was so wonderful and the ticket price was even better. I recommend CheapOair to many of my friends and family.

I'm changing my flight dates, and called in twice now and the rep said that they will call back and never heard from them. I will try to call back later and will talk to a supervisor and see what happens.

The agent I spoke with was very friendly and polite with this eighty two year old woman. Very patient and knowledgeable. Her name was Tenisha. She gave me all the options and finished booking the two flights I needed. Thank you.

I booked my flight and rental online and when I got to my destination was notified, that the rental wasn't paid for. In true fashion I called to rectify the issue. And what, by their own admittance should have taken 8-10 minutes to do ended taking me over an hour and racking up a $200 phone bill. They had the wrong reference number and were adamant payment was made. Only when convinced by the rental agency that payment wasn't made did they concede.

I have used CheapOair to book most of my flights in the past years and never had an issue until now. I bought a ticket from Tap Portugal through CheapOair from Rome to JFK. However, I could not take this trip due to unforeseen circumstances (a fire destroyed my apartment). I was forced to vacate my apartment about two weeks before I this flight. I immediately contacted CheapOair, explaining that I had not purchased traveler's insurance and if there is anything they can do. I managed to get in touch with a supervisor that asked for proof of the fire and vacate order. The supervisor did not promise me anything, but I sent all proof a couple days after we spoke (I had no electronics at that time).

I was to travel on July 29th 2018 for the International Data Science Conference which was holding in Las Vegas. On July 27th, since I had missed out on using the conference registration discount, I panicked, believing that the offer for Excalibur Hotel was the best I could get, I made the reservation on CheapOair, and had the confidence to do so because they were advertising that the hotel had free cancellation. But about upon booking my flight, they gave me a cheaper offer for the Luxor hotel where the conference was to hold. Opting for that, I called them immediately to cancel the previous reservation, which is when their true colours came out.

I've been using CheapOair for more than 4 yrs. Although seeing countless complaints, bad things never happened to me until today (2018/8/7) when I had to contact customer service. I booked a ticket for my mother from China to the US to visit me. However, in the confirmation email, her last name showed up twice: once in the last name section, and once in the middle name section. I really believe that CheapOair made this mistake because first, there are countless similar incidents that are listed on the website that I provide below. Second, My families are Chinese, which means that we never mess with the middle name section in any forms that we have to fill.

I have nothing negative to say each time the staff has been patient and helpful to me. Each representative is knowledgeable in the material and was caring enough to go the extra mile in explaining and securing what I wanted.

My booking experience was excellent. The agents expertise was very very good and it went very well. I have nothing but good things to say about it. Please keep up the good work and remember that the customer comes first.

I initially called CheapOair to answer a question I had for an online reservation. The agent was so helpful and found an even better flight for me. I only wish I had a way to call that same agent back when I was ready to book just an hour later. But, when I called back, the next agent was just as helpful.

CheapOair is very professional. Lovely customer service. Would definitely recommend to anyone family or friend. And my greatest pleasure to book again whenever I intend or my family planning to travel to anywhere in the world at anytime and expected to get the same service anytime from anyone of your reps.

I booked a trip for a friend and myself on the phone and I did not get the email confirmation right away and when I checked it they booked my friend on the next day and they canceled my reservation. It has been more than 3 weeks now and it is not resolved. They keep on "escalating" the matter to a manager and still no results. This service is based in India and the representatives are not very helpful. I don't know what to do next since they have not resolved this problem when they admit it was their error in booking the flight.

I had to cancel my flight plans and CheapOair was superb in assisting me with re-doing my whole vacation itinerary. The gentleman who assisted me was wonderful as well as informative. I was very upset that my plans had to be canceled, but CheapOair was supportive in obtaining me new flights. Thank you!!

So I am in Egypt with my 3 children and we have been in Egypt for one month. We still have another month of vacation so we decided, "Let's go to Turkey for the next month." We bought a ticket from a website called CheapOair. After two days I still have not received a flight confirmation. So we call the company and say, "You need to do a verification." I called my American Express Fraud Services and they said they paid all the money. At this point we were very confused.

It is the second time that I’m flying with this company and there is an error’s with my birthday and the second flight and error with my last name. I typed the right information and after I purchased the ticket I got wrong birthday date in the first flight and wrong last name on the second flight and they want $150 to correct my last name, they are scamming the consumers and I wish if there are enough people to have a class action lawsuit against them.

Do not make a reservation for flights over the telephone. The travel agent I spoke with gave me a quote for 2 business class tickets on Virgin Atlantic flights to Europe and my Credit Card was charged a higher amount than the quote I received. There also was a unauthorized charge for seat reservations even though the agent told me there would be no charge. Their customer service department verified and agreed that I was owed a refund to my credit card but the refund was never processed. I reported the overcharge and unauthorized charge to my CC company and I will submit a complaint to the BBB.

I didn’t have any problems with my booking. The agent was very helpful. When the agent realized I was a senior citizen he was even more helpful. I did not choose my seats because I didn’t know how. I guess I will have to do that at the airport. I have used CheapOair before and had no problems.

I bought tickets online but after submitting found the tickets were no longer available. DelRoy a live agent called a few moments later advising the sale did not go through. He stayed on the line with me and found me another ticket for the same price. Then he realised I was traveling with a child and found a better route with a shorter connection time. He paid attention to detail and ensured I was taken care. I highly recommend booking with CheapOair, great prices and even better customer service.

Total amount is $1482.00. I paid $1000.00 with CheapOair credit card and I paid from my personal credit card rest of fee but they charge $497.25 and $74.75 so I want to know that not right!! So I was on the line to waiting two times but I couldn't talk anyone!!!

My experience booking with CheapOair was very bad. I found they are cheating through a website price, they are attracting $20 or 30 discount but at the end of your booking price will change to $80-150 more and they will ask to proceed with new price. I was so frustrated what they showed on the website but can't purchase with the same price. I called to CheapOair and ask me to explain this behavior, he told me, "Your browser has some issue." I used another computer but it was same. They are playing with your innocence and cheating through website price. In my case web price was US $1587 and final purchase price was US $1645. Increased price at the end of credit card payment.

Customer service and ease of booking was great. I’ve never booked a flight before and it was super easy to follow. However... this flight is for our honeymoon. I was under the impression that my name would be changed by the time our flight date would arrive and I got word that it wouldn’t be changed in time. Therefore I wouldn’t have the correct documents to board the plane because I had booked the flight in my married name and would still have my maiden name on my ID. Whoever I talked to was super nice about changing my name to my maiden name but I was charged $50 for this. Which to be honest is ridiculous considering I’m paying almost $1000 for a 2 hr round trip flight already because of the insurance I added. This charge shouldn’t exist especially if flight insurance is purchased.

This has happened to me 2 times now. I book a ticket then when it is being processed it says the price has increased $50! I really believe the site is a scam with prices that are not true. This happened to me also about 6 months ago. When you call them they can't find the reservation and then try to get you to take another plane at a different price. They told me the American Airlines flight was sold out and yet I booked it immediately on American for less than their quote. I am done with them.

It easy to book the flight, I try to find out the good price by myself in the beginning but easy more when it show the number to call straight to them. Very helpful and patient with my English. I highly recommend CheapOair.

We cancelled a car reservation within an hour. Policy says booking fees charged if canceled within 72 hours of delivery. I was being charged over $60 until I protested. Also, 14 days to go thru - nonsense! A $20 "rebate" was offered - but it really was a scam to join something I had NO desire to engage. Two agents were nice to work with, a third was hard to understand. Finally, I have already received a dozen emails from CheapOair in less than 24 hours, some duplicates.

CheapOair had the courtesy to finally call me to resolve this and it has been resolved as the error was caused by my bank who sent me the debit notification but never advised me that it not debited thereafter nor could I see a credit for the amount in my statement. I also saw in reviewing my June statements that they never debited the amount as they had advised by e-mail / SMS notification. Very unusual practice for a bank...?? I only wish that CheapOair would have contacted me earlier in June when I started questioning the extra charge. Would have saved us all a lot of time. Anyway I appreciate that they did finally respond and solved the issue

The issue has been resolved and I am satisfied with the outcome.

I’ve used CheapOair in the past no problem. However you can read the reviews and the “Alternate Date” box is a scam. If you book tickets and dates the first, and cheapest tickets come up with completely different dates than you originally requested. Then, after you pay for your tickets, you get an detailed itinerary of travel emailed to you with airfare on a completely different date than you originally requested.

My experience booking with CheapOair was exceptional. I was having some difficulty booking my seats to Africa online, and instantly there was an agent phoning me to provide assistance. He was knowledgeable about the airlines and airplanes, he was able to recommend affordable insurance coverage for luggage, flight delays and other common aggravations that occur with airlines. Amazing service, thank you CheapOair!!

I booked a round trip from Vancouver to Toronto to Grenada back to Toronto for vacation. In the middle of my trip I had to leave Grenada 2 days early to get to Trinidad in order to get my travel documents renewed so I can fly back to Canada. The agent from CheapOair would not switch the dates or give a refund or a credit so for 3 people my family so we had to buy 3 more tickets cost over $15000 US dollar then again in Trinidad I had to wait for my travel documents. The same agent said the same thing and now I have to spend another $1200 plus all the waiting on the phone every day for the last 3 weeks. My Canadian phone bill is through the roof. I need some competition because I was we in the time frame calling and calling and solution.

Was a bit scared of doing mistakes, as at my 65yo age I seem to miss 'the chip'. But I managed to succeed - and when realising that my traveler name was incomplete, they promptly issued (@US$25 extra cost) a compass ticket solving the problem. Also had an issue when picking seats: once selected, I found out that it was optional (and costly) - being on a budget, had no option to unpick them... In fact about US$16 were already charged to my credit card on account of it; but when trying to solve the case, they graciously accepted my 4 (I have to fly on 4 planes) selections for that accidental (non refundable) sum, which speaks greatly about their wonderful client attention. So I'm grateful and do highly recommend CheapOair, not only for their fantastic deals but also for their service. An excellent first experience!

I found a better deal on another site but decided to call CheapOair to ask for the same deal. The agent found me the same flight for less. I upgraded and purchased insurance with CheapOair because he saved me money and was very helpful.

The worst experience which I have had. The first time I was impressed with their service but then... Charged money twice, refunded less than I have paid, some of staffs are crude and give wrong information. They have not even cancelled a booking, moreover they ignored me when I said that in Canada I have rights to cancel any online purchases during 24 hours since opening. As a consequence I have lost too much money. Never again.

VERN is the best travel agent ever. He was very patient and very helpful. I wish him all the best. He guided me through the whole process and even saw that my return date was wrong, I was very happy!!!

I was buying airline tickets for the whole family, and I selected the refundable ticket option (and paid more for that!) only to find out that the tickets were not refundable and I lost all my money because we needed to change our plans! Tried to discuss it with the service agent but he kept referring to the airline rules, avoiding to take responsibility for CheapOair deception! Never buy from them. Buy directly from the airlines!!!

DO NOT USE THIS WEBSITE! We had to book a flight as soon as possible due to a death in the family and decided to use cheapoair.com which was a huge mistake. BUY DIRECT. We booked directly through the airline and still saved nearly a hundred dollars even after the cancellation fee was processed. Being a military family with a tight budget, being overcharged so drastically for a ticket is ridiculous, especially when their name implies they will save you money. I would never recommend this site to anyone.

I have booking with CheapOair for the first and last time. I am really upset they have delayed my flight from 7/30, then 7/29 and again to 7/30 and not keep me in loop and didn't offer me hotel service during 12 hr stay, one time customer service told me I can't make changes then I end up buy one separate ticket for my daughter. I will tell them all my friend regarding your poor service.

There was an agent, named “Arnold **” who helped me to cancel my itinerary. He was such a real person who made my day less bad after hearing a terrible news about a family emergency. He deserves the best. God bless him.

Updated on 10/03/2018: I booked a flight: Dublin-Munich-Athens then Athens-Frankfurt-Malta-Dublin. Due to fires in Athens area one of two passengers was advised to not go to Athens thus needed to only cancel legs of trip that impacted Athens: no date changes on any leg. Told if I cancelled legs that went to and from Athens all legs of trip after Dublin-Munich would be cancelled or if I wanted to make such changes an additional $1,400 would be required.

At first I wanted a refund for the tickets and they said the tickets were non refundable. However that’s not what the tickets said then I just simply wanted to change the dates and that’s it and they wanted to charge my card more money for me to change my ticket than what I actually bought the tickets for. The customer service rep was extremely rude and disrespectful. He was talking over me, interrupting me and didn’t understand I only want the same amount of days!!! I WILL NEVER EVER EVER USE THEM AGAIN. They are a scam and not worth the BS hassle... FYI I’m still waiting on a supervisor to call me. That was two days ago!!!

I think some of the other reviews are employees or friends. I can't image people are OK with someone charging you $13 to pick a seat. Are you kidding? You can do that free on the airline's website. They get paid by the airlines, but yet not only charge $13 to pick a seat, but another $30 just to make the booking. Again, really? Go to alaska.com, americanairlines.com and save yourself $43. They also do not make the extra fluff charges easily known on their website. THEY GET PAID FROM THE AIRLINES.

I'm slightly hard of hearing so I asked the representative, Aston, to please talk loud and slow, and that would help me a great deal. He did and was fabulous. It took my worry and fear of missing something away, and Aston was great throughout the entire phone call!

When I tried to book online and it didn't go thru I called your phone # and was connected to a very nice agent? He then booked my flight. Although when he emailed my booking he forgot to show my upgrade to a standard flight and the E-ticket number on the return flight. If those are really important possibly you can correct it and send another booking confirmation. Thank you.

Roundtrip flight. Your services were clear to the point and met all my needs. Thank you for your service. I have referred you guys to many of my friends. They have given me good feedback concerning you guys. They thanked me for the referral, so keep up the good work. Thanks again.

Excellent job. Taken good customer care while I am over the phone with CheapOair representative. The was very helpful. I would recommend to my friends and family to contact with CheapOair to buy tickets with cheaper price. CheapOair representatives are very knowledgeable to help their customer very well.

I bought 2 tickets through them (JetBlue connecting with United) and then found out I was charged $11.95 for seat assignment and $17- for them booking it for me...unfortunately I could not go on the trip, but their fees are refundable only 24hrs. after booking!!! What a scam!!!

I tried to book a flight for nine days from now through CheapOair today. I was not happy. After choosing a flight and filling in all the info, including my debit card info, I pushed the button and advanced one step with a price for my ticket (around $409). For the first time in the process, I saw a place to enter a bonus code. I entered the code, hit the button, and the price, instead of going down $15, went up more than $40 (to over $450). At least, there was a clear notice that the price had jumped -- but it seemed fishy to me. I did not finish the transaction. Instead, I closed that tab and searched the site for a different ticket which I had seen that was about ten or twenty dollars cheaper but was not as desirable for other reasons.

If you want a piece of advice, DON'T EVER BOOK WITH CheapOair. They have a terrible customer service and don't care about the client.

Had a terrible experience with my airplane tickets 2 days ago, and had to cancel my 2 weeks vacation to Europe that I planned for the last 6 months. My first flight, which was not connected with CheapOair got cancelled because of the weather. They rescheduled us for later time, which was too late for my International flight. When I called them to reschedule my 4 tickets, they said they will have to buy new tickets on the current price and nothing can be returned on my old tickets. So I have to pay $6,000 for new tickets and just completely lost $3,000 for tickets I bought 3 months in advance. I cannot pay $9,000 for airplane tickets. THIS IS NOT CHEAP!!! This is a SCAM!!! I ended up cancelling the whole trip and feel miserable for the whole experience.

Charged 10 times for same flight. I would select a Zero star if it was available. I purchased a ticket online, it was supposed to be for July 26, and by mistake I selected July 29. I realized the mistake when I receive their confirmation email. I called back right away and asked to change it. The agent said the difference in airfare price was $155. So I said ok. Little did I know that the $155 was a FEE for changing my date. The agent told me he would credit my account for the incorrect ticket and charge the account again. I ended up with 10 charges to my Discover Card. I had to call many times during the week, my last 3 calls were on 7/25 when I realized the charges on my card, and I realized that my paid seat was not reserved.

I found the Customer Service representative, Martina to be very pleasant and helpful while she was helping me with getting my seat assignments completed. She had to put me on hold several times in order to complete my requests but always made sure to ask me if that was alright with me.

The delay on my return trip from Detroit to Pittsburgh, literally had me sprinting from one gate to another across the airport. It was reminiscent of the movie, Home Alone, but I was the one running from one gate to the next to make my connection. Not something that I wish to repeat.

After I purchased the tickets, I received a call that I had to pay for the seats each way per passenger. For a family of five that was an additional $150. Today as I checked in at the airport, I was told that my tickets won’t allow us to check in our bags. For five people that was an additional $195. And we haven’t even returned as yet. That behavior is very unscrupulous. I feel like I was RIPPED OFF/NICKLED & DIMED.

I made a booking for a flight from CDG to YYZ for $350.04. After purchasing the ticket, I was contacted the next day saying 1) my credit card was decline, and 2) there was an error with my booking. I thought this was extremely strange as I had received a booking confirmation email from CheapOair, AND my credit card was charged the full $350.04 fare. Not to mention if I attempt to make an online purchase or booking with my credit card and my bank declines it is an IMMEDIATE decline, which notifies me the moment I'm making the booking. It doesn't get declined 24 hours later, then repurchased without me re-entering my card details. This is a pretty clear indication of CheapOair's reprehensible business practices, but I digress.

Customer service is excellent. But CheapOair policy is bad. I accidentally booked in wrong date. Called them in 24 hours. Bought new tickets. Different charges. I bought it for 4 people. It cost me a lot. I should cancelled the original ticket and if I bought from another airlines, it would be cheaper.

I had the privilege of working with a very patient and knowledgeable Agent in booking a flight yesterday. Normando, the agent was very helpful from the beginning to the end. I am impressed with the performance of the two agents I dealt with yesterday. I will recommend your organization to anyone looking for travel arrangements.

I don't know if their response to my complaint resulted from my review or emails to them. However CheapO did call me and we did reach a resolution involving a partial refund. The agent I spoke with did seem genuinely concerned about my complaint. I will however not buy a ticket from anyone charging a $200 fee for their service.

I selected dates I wanted only for those to change suddenly after putting in my credit card info. When I called they told me I had to pay an additional 140+ to select the date I wanted. While I was on the phone I went back to the site just to see if my eyes were fooling me and saw the same offer with the same date I originally wanted and selected. The customer service guy told me he had my original session recorded but when I ask him to share he said he could not. This is a SCAM!!!

I had the pleasure of working with a very knowledgeable person. He was willing to listen to my concerns and assist me with exactly what I needed. He was also patience and I did not feel rushed. He has excellent customer service while engaging me in a conversation to ease my excitement.

My experience with them was very bitter and decided never to book with them again in my life. I have booked two tickets with them for total of 2133 $. When I cancelled the tickets they ripped me saying this and that cancellation fee and taxes will not be refunded. They refunded me only 1453 and also charged 540 saying that is airline penalty (Literally stole 680 + 540 = 1220 $ from me). What kind of business or theft is this? I have cancelled may tickets earlier in my life but never faced this kind of deceit. I really wish they go out of business soon and no traveler has to face this situation.

Service was excellent as usual, I will continue to use and highly recommend to my family and friends. The booking process was easy, the booking agent was also very polite and knowledgeable. She answered all the questions that I had.

Using CheapOair.com I queried a September 1st departure, the first selection put in front of me is an 8/31 departure followed by all 9/1 departures as I requested through the site. While I should have taken more time to scrutinize the selections, I am not expecting trickery at this point. I immediately noticed the error and contacted support to change to match US leg, also booked via CheapOair.com. I was under the impression that an individual had at least an hour to make a change if they saw errors in their booking.

I bought a ticket on July 16th to travel from IAD to ISB. Submit the payment and received a booking confirmation email. A week later I tried to check my itinerary on their website but couldn’t find anything. Called them and they told me that the price for the ticket went up so their ticketing department couldn’t book my ticket. They didn’t send me any information regarding this so if I didn’t call them I wouldn’t have found out that my ticket was not book and how stupid is this that they show you a price on their website and when you book it and after receiving the confirmation that your ticket is booked they tell you that you can’t get the ticket at that price.

The agent was so nice, attentive to our need and got us our best prize for flight and hotel, no complaints. Keep up the good job and planning my next vacation to book with your company and I’ve been recommending it to my coworkers.

All my needs were met, and no problems were noted. The person I talked understood my needs and guided me through my itinerary and offering suggestions along the way. A printed copy was sent to me in a timely manner.

I wanted to book a trip with CheapOair.ca in July. When it was time to complete the transaction, the site said that the prices went up. This was after I had put my credit card number. I closed the page and tried to find other destinations. I checked my credit card account and was charged twice (2 different numbers, but same trip at the price I had agreed on). I called them to cancel one of the reservations. They agreed with charges of 75$. We argued that in Canada, you can cancel any online purchase within 24h. Although, they said they won't charge the fee, I will check my account regularly.

Very bad customer service. I booked four tickets from Abu Dhabi to New York online and the total was around $3200. Minutes after my tickets were booked an agent with an Indian accent called and said that my booking was cancelled because the offer had already expired. After Waiting half an hour for him to find me new tickets, he finally gives me a whole new booking $1000 more expensive, longer connection time, and only for three people. He said he would find me another flight for the fourth person even though I had already told him it was a family trip. Then when I told him I wanted to cancel, he got very nasty and started raising his voice. That's when I hung up on him. Two days later, I open their website and the offer was still there with the "only 5 tickets remaining" message above it. Even if the offer had expired, they still have to honor it, given the fact that it's still being advertised on their website. First and last experience with CheapOair!!!

On June 11 I book my family trip vacation. Right after I book, a person from this company call me to charge me for the seats, 49.75 dollars. Which was a ridiculous because one of my kids in the middle of two strangers. On both flights.

I think we should class action against this company. They called me as soon as I pressed booking, and I said "cancel my ticket". She didn't and transferred me to another guy. It seems he did not cancel my ticket. Company tells me I denied to pay their cancellation fee and therefore they didn't cancel my ticket. I asked for my phone records and still no answer. Wonderful, they are liars to get their money anyway. Also, that day 15th June, I received an email about cancelation as below:

The company was in contact with me and promptly refunded the money that was in dispute.

This is the second time I used CheapOair and found your service to be outstanding. No reason to think the next time will be different. I have and will continue to recommend your service to my friends and family. I made arrangements for Catherine ** and again was happy with your service. Keep up the good work.

Our phone agent Jesse was courteous, knowledgeable and helpful. She took all the time we needed in order to locate documents. She found lower fares than we could find on the internet. I would definitely use CoA again. We called because the on line experience was confusing and took too long.

I made a mistake on my booking. I didn't realize that the final destination was 1 hr and a half away from where I needed to go. I called the number to change it and the man who helped me was patient and worked with me until he got me my correct destination. Thanks good job.

After making the original booking, we decided to make the trip a couple of days longer. All our fears of any difficulty were quickly dispelled by the very helpful people on the phone. There were a few wait periods during the call while changes were being made, but overall an excellent, easy process.

CheapO Air came through on the dispute. After weeks of no communication, I received a phone call which explained the reason to my satisfaction. Within the past 12 hours, my reimbursement has been promised and an apology for the entire episode offered. Thanks to Johanna, Gia, and Albion at the supervisor desk.

I booked a seat through CheapOair premium economy to London. They booked it with Virgin Atlantic economy. I tried to rectify it since the email they sent me said premium economy. To call took an average of 48 minutes, and sometimes I waited as long as two hours while they were getting a supervisor. In 4 different cases, the supervisor saw the problem and said they would rectify it. They always insisted they would call me back. I never received any call back.

What I liked most was that I could select or at least see the seats available for the flights before booking the flight. I didn't have that same choice on Expedia! The booking process was excellent and easy! I will definitely book my next trip with CheapOAir.

The experience I witnessed when planning my trip from Baltimore Washington Airport to Fort Lauderdale was EXCELLENT! The agent was very professional and made me feel at ease we went through the planning process! I have absolutely no complaints; in fact I would love to have the same agent when I plan my next trip, thank you!!!!

CheapOair are big liar. Don’t buy ticket from them. They took $400 from me For cancellations. Consumer court should close this company. Their customer service very bad. They have Fake name. They trying get all information from customer. If customer ask them for confirmation they don’t give any. I have learned big lesson from them. I won’t buy ticket from them. I was stressing over week.

I made an overseas reservation thru CheapOair only when I get to the airport to find that I had no reservations at all and ended up without traveling for the day plus I was put on hold for an hour at a time for about 7 hours without a resolution. All they kept saying were trying our best but unfortunately I ended up canceling my reservations and they kept apologizing and they said it was a technical issue.

I had a problem with my SuperShuttle driver being late, etc. and arrived at the airport an hour before the flight. I had to stand in an American Airlines line for 20 minutes and by the time I spoke to an agent, I was told that I was a no show. I was there but they would not honor my ticket and then canceled it. CheapOair would not do anything because they claimed it was the responsibility of the airline and the airline said they could do nothing so I should call CheapOair because the ticket was from them. I asked for a credit toward another flight because I still have to travel to my destination but the price was no better than what was offered online by other companies. My airline travel insurance covered nothing. Why buy it?

Even though the initial experience was very unfavorable to say the least. Cheapoair.com did reach out to me and offered an explanation and a sincere apology for what had happened. Which in doing so it speaks very positive about them, considering that many of the big corporations do very little or nothing at all to make amends when they do their customers wrong. Thank you Cheapoair.com for taking the time and effort in bringing a satisfactory resolution.

Customers beware!! CheapOair charges separate high fees when you buy your flights online through their website. I purchased two tickets for $390 each and was also charged an extra $87 separately by the "CheapOair Travel Agency."

They charged me twice so I had to pay over $3,400.00 for two tickets. When I called it took them 20 minutes to answer the phone. The customer representative could not correct the problem so it took about 30 minutes of my time for nothing. It has been 5 days because of the weekend that they have wrongfully deducted $3,400.00 from my account which made me late for other bills. I hate my experience with CheapOair and I will never use them again.

Your staff was very helpful at rebooking my flight after I missed my flight by a day. Due to family emergency. They found me a flight that got me home on the same day. I had to pay again but that was my fault. Thanks again. Next time I will always buy the travel insurance, even if I don't think I need it.

I will never use this service again, ever. I bought the tickets for my parents through this website. After a couple hours I got a call from CheapOair call-center, girl on the phone asked me if I wanna do seats reservation, and she told me that it’s gonna cost 200$. I told her, "No, thanks." But, she did it anyway without my permission. They withdrew money from my bank account. When I called them to find out how could that happened, they transferred me from one person to another. I’d been on my phone for an hours first time. They told me, "Wait a couple hours. We call you back." But nobody called me back. I called them second time and I’d been on the phone for hour again, and the girl told me that supervisor called me in one hour. And guess what, it’s been 2 days today. He never called me back and return my money. What the rip off.

This company is absolutely HORRIBLE! I do not see how they have the 4 stars that they have. Very unprofessional, inconsiderate, and unorganized. They have taken up to $700 out of my account to tell me later that the hotel is not available and that the price went up for the hotel. They told me so many different things that I don't even know what to believe. I was on Hold for at least an hour at a time, and when I finally spoke with a supervisor she was utterly rude and told me to be professional when I was voicing my concerns about my money. Long story short, I am out of $700 and do not have a flight or hotel, or not even a refund. PLEASE DO NOT TRUST THIS COMPANY. You do not want to go through what I am currently experiencing with this company! Please save your money and time.

Great help with booking and superb value. I’m writing to give a BIG thank to your advisor Scotty “Scott” who through all the hassle we had made the booking process a calm and effortless process, thanks again for your great staff and unbeatable prices. My son who is playing soccer and at university in the USA will be using your services from now on, as well as the other international soccer players he knows too, thanks again.

I purchase a round-trip through CheapOair for my mother from Fort Lauderdale to Puerto Rico and back. When I looked at the details of the trip, it said she was leaving Fort Lauderdale with JetBlue and returning with JetBlue, but after I paid the itinerary change and said she's leaving with JetBlue coming back with Spirit Airlines. Today she was supposed to fly back but Spirit Airlines did not allow her to get on the plane, My mother is an elderly person and it's really sick and they made her sit down for 2 hours and did nothing. I called CheapOair to see how can they fix this and they believe the airline did not believe a word I said, their solution to this problem was to give me $8 refund and some sort of discount card valid for the next 90 days for 25 or $30. If Anyone ask me for information where to book a flight I will never never recommend CheapOair. Thank you for your horrible service. Oh and had book another flight.

I have used CheapOair several times to book airline tickets and have had good experiences. Just today (7/14/18) I went on their website looking for some airline tickets for April 2019 and they had many Jetblue flights listed with great prices. Therefore I went ahead to try to book. When I tried to book many different flight options, each time it came up with the response "The flight you selected is unavailable! Somebody else grabbed the last seat on the plane." This came up about 10 times with several different flight options picked.

My booker name was Salvador, and he was so kind and patient. I booked my airline ticket then found out I would need a rental car and hotel. When I called back Salvador had thirty minutes before his shift was over but I know it took longer but he never seem rush or in a hurry. I am so thankful for his expertise.

I love CheapOair. I've not had any problems with booking a flight or car rental at all. I've changed flights and car rentals and they have made it painless. CheapOair is the best on the planet and universe!!! I would recommend them to everyone.

When booking my flight for a family trip, I noticed they tried charging me extra fees to pick my seat. The fine print says the airline is NOT charging this fee but the agency is charging if you choose your seats, therefore I decided NOT to choose my seats. I made the purchase and then got a call from someone within minutes with an Indian accent telling me they noticed I am traveling with a large group and that I didn't select my seats and gave some BS about me being a long time customer so he will just pick my seats for me so that I can sit with my family and then added in at the end for a fee of roughly $15 per person or something. I was, "What? You're charging me extra?" He said whether or not I chose my seats he was going to charge me this fee. I've purchased flights from them before and was taken aback by this. I wasn't going to pay this fee because this sounded ludicrous.

My experience with CheapOair was great, got a lot of help getting my seat assignment was great, he spent a lot of time with me and got the job done, very satisfied. I cannot say how much I am satisfied with the help I got and the trouble he went through to get my seat problem solved.

I spoke to another agent after few hours, This time he also said the same thing.

I booked a flight, hotel, and car. I then had to cancel the reservation within 15 minutes of booking it. I was assured I would not be charged "booking" fees. The policy is a refund takes 10-15 days. When I reviewed the refund, I noticed the booking fees were not returned. It was a mess! I called the billing office and had to talk to the hotel billing, car billing, and flight billing office. The refund is broken into so many categories that you better do the math... they do not refund all your monies. This is a scam! I will never use them again!

It's bad enough that when we got to the airport we were told we'd been bumped to a later flight. But when the first flight took off, all of our itinerary was wiped out. Both ways. CheapOair gave me no help. Thank goodness British Airways got us another set of flights there & Aer Lingus got us home. I will never, ever use CheapOair for any reason. They were sent a detailed email at the outset and did nothing-- needed more info. Worthless!

I purchased a rental car from CheapOair on 03/19 for $248.33 to be obtained from Fox/Auto Europe. I arrived on 05/31 in Los Angeles to pick up my rental car, but was told I needed to make a $400 deposit to get it. I wasn’t told this beforehand. I told them I would have the money by midnight, when I got my paycheck, but they still wouldn’t let me get the rental car. I then called CheapOair to have them cancel the rental car and book it with another rental car company (Advantage). They said it was non-refundable, which wasn’t explained to me before either. The rep from CheapOair said he put in a case with the rental car company (Fox/Auto Europe) to try to get a refund, which he couldn’t guarantee. He didn’t give me a case number either, which I’m sure he lied about even sending the rental car company an email pleading my case.

Alix worked hard to meet my requirements and finally was able to save me money on my bookings. Thanks to Alix my fiance and stepdaughter will be here for our wedding and bring our two families together as one linking two families from two countries on opposite side of the world. Thank Alix.

I have booked several flights via travel sites (Priceline, Expedia, Travelocity etc). But CheapOair has proved itself to be the worst - should have known looking at the name. When I initially booked my reservation with them, my bank blocked the transaction (I should have seen that as a sign) - CheapOair called me within 30 seconds to get a new card and process that charges. 2 days later, I realized there was an issue with the name and called them to change it. I have been working with them for the past 3 weeks and one week left for my travel, they still have not resolved it. And the customer service rep is saying, they do not have control over the department that oversees these changes!!! They are eager to take your money, but not provide any service. Stay away from this site. Spend that little you might save with them and get your peace of mind back.

I've been trying to book tickets to New Zealand for a week, but it seems like the flights are booking up and getting something online is not possible. I had a good experience with my rep, Derrick, who was very courteous and patient. He was able to get me the flight I was looking for. The price quoted online was not available, which is why I was getting errors trying to book online. I decided to go ahead and get the flight for a little more money. So far, so good!

I purchase a flight on CheapOair recently. After 2 days, I discovered that my last name has appeared twice on the itinerary and contacted CheapOair for my name to be corrected on the itinerary. They suggested me to email the request to their Waivers team, however they cannot guarantee if the waivers request will be honoured as it depends completely upon airlines’ approval. I am very disappointed that this request has not been actioned or rectified with the Airline as soon as the matter was raised with CheapOair and up until now no one in CheapOair could provide an update on the name correction status.