CheapOair Reviews

I booked a flight from Houston to New Delhi via Paris and Rome. There were some issues with the transit visa (I need Schengen visa) and I could not board the flight. I called customer services 3-4 times to help me to reschedule the flight. It is hard to believe but they offered to reschedule me on the same flight in 2-3 days but I have to pay extra 1200-1300 dollar, Or they will reschedule me on the same flight after one month (with extra 500-600). I told them clearly that both options are not plausible for me because I cannot get a visa in 2-3 days because it is holiday season and I cannot go after one month because I am a student.

I have purchased flights from CheapOair at least a half dozen times now, and I will continue to support their service, as I find they offer the best prices, their site is user-friendly, and their Customer support has been top-notch.

The nearest price available was over two times the price of several non-existent flights used to bait online. I ended up paying two prices more than expected with a lot of unexplained added charges. I will never use CheapOair.com again. I accepted dates that were nowhere near the dates I wanted, only to end up paying over double what was baited price online. Worst experience planing a flight I've ever had in 40 years. Beware! Stay away and shop around! NOT CHEAP! Bait online and switch when you call...

Stay away from CheapOair. They charged us $1100 and I had to pay an additional $60 for checked baggage. Their customer service is rude and I called them 10 times and they put me on hold over 50 minutes. I will never use them again.

I ordered two-way flight tickets. The price was so good. I ordered insurance as well. Later, I had a family member die and had to return my tickets. I was charged $150 cancellation fee on top of services fee of $150. The policy states that the full refund is valid if there is a death in family or visa complications. Still waiting for my refund since October 31.

Visiting my daughter in Dallas, Texas. CheapOair for Split airlines had the best rates for my week stay. I received notices when I did not pick my seats. They have great service and I will use them again and recommend to anyone. Thank you again for helping me and my son arrive safely in Dallas.

My solicitation was attended with quickness, agility and patience with my requests. It’s not the first time I have to call CheapOair from abroad, and seems like I’m just few miles away and everything is solved. The price is good and they have an excellent support for whatever happens. I would recommend cheapoair and use it again whenever I need an air ticket or hotel.

Disorganized and amateurish. Booked a flight to Denmark and purchased extra legroom. I had to make a change, which I paid $400 for (no complaints here) and was specifically told TWICE that I had the legroom option purchased for the new tickets. I arrive at the airport to find out I was assigned regular seating. After arriving in Denmark I spoke with FOUR DIFFERENT CheapOair employees who gave me zero customer satisfaction. They wouldn't refund the legroom upcharge, wouldn't admit to any errors, and couldn't find me a legroom option on my return flight. I will NEVER use this company again.

Jacksonville trip - Agent was very efficient and knowledgeable. It was a seamless transaction. Just wish that as a returning/frequent traveler with CheapOair, there is more financial incentive given. The discounted online offer, according to the agent, did not qualify me because of the "type" of fare I was already getting. Did not make sense.

The few agents I spoke with in making my request for airline tickets were very polite and helpful. Since this was my first time in dealing with your company a small mistake was made but was taken care of within a few hours.

I booked tickets online then call customer service as needed to make bassinet request. Agent told me it’s not available on originally chosen flight so he had to book flight with him and he’ll take care of it. After long holds, he said bassinet is confirmed for return and not for departure. Also asked me to call next day to confirm or he would refund money if it wasn’t reserved for us. Guess what? I called next day to confirm and the customer service told me the request is in but there is no way to confirm it? And she assured the agent would call me back before my 24 hours of booking... but no calls. Nothing!! I guess, your agents just wanted to book ticket over the phone for commission etc. PS: he also assured we all will sit together but I guess, he was lying about it too. Never using CheapOair again and will share my review all over. Definitely not recommended to anyone.

A two letter typo was made when I booked online, which I did not at first see. I spent numerous hours ON HOLD over a week, trying to sort this out. Talked to several reps, all of whom said it couldn't be done without cancelling and rebooking at twice the price - over $1500. With perseverance and insistence to upscale the issue, the change was made with a $75Cdn fee charged to remove TWO letters. Lots of time wasted and very stressful - will not use these guys again.

I booked a flight through them and they added their fees which was 10% of the total flight ticket! The extra fees were more than $100 which they did not specify during the booking process. When I talked to the representative, he said I agreed to be charged any fees as determined by them in fine print! Scam website. Better book the flights directly and save money and headache.

My first flight was delayed which made me miss my connecting flight but the customer service representative was able to find the next available flight with ease. It was an easy process and it took me by surprise because I was expecting some pushback. The help was truly great and I will definitely use it again.

Booked a flight for my sister in law to fly from Philippines to Australia. My credit card was charged twice. I contacted online help and they claim only once. How do I get the second charge refunded if they deny charging it?

Your representative was very helpful and knowledgeable of his job. Helped me find affordable airfare for me and my mom's. Who would of thought that I could find such a good deal for the holidays. I really will tell my friends and family about your airlines. Thanks.

Airline Booking for Tampa to Manila and back. Agent was very helpful in ensuring that my spouse and I are on the same departing flight and seated together though we go back at different schedules. He had difficulty getting us seats together due to system delay and promised to call back after 30 minutes and he did and completed the transaction.

I will never ever deal with this company again, nothing but stress. Worst service ever. 1.5 hr each total of 4 calls. That's time in my life I can never get back. Usually I do my homework and read the reviews. The one time I don't, it comes back and bites me. They tell you one thing different each time you call and then wanna go back and listen to the last 1.5 hr from the last call. I'm not racist all but then need people who speak better English. They're rude and try and cut you off and not listen to what you have to say. Sad thing is you don't get to hear it either so it goes by what “they” say, did or didn't say. My mind isn't that bad to where I can't recall what was just said within a 24 hr period. I'm so frustrated and angry with them. I would suggest going through a different company or airlines itself! Come to find out there's bad reviews on the Frontier Airlines.

I planned a trip to Guangzhou, China (albeit last minute) and called CheapOair to review time and cost effective flights. The specialist I talked with was courteous, friendly, efficient and knowledgeable. The time frame I had chosen to travel Jan 1-Jan 16 was key as well as finding a flight that fit my budget and under 25 hours flight time. The specialist was flawless and found me pricing for flights within the dates provided, and under 25 hours. She also followed up with me when promised which saved me time and stress. So, I experienced a successful booking which allowed me to submit my application for a China Visa on time. I rate your service and specialist as excellent.

The stuff has good manat. Very patient but sometimes some staff want to finish the booking without looking farther lower price which sometimes makes the booking person doesn’t like that attitude. But to be honest with you generally fine.

I had an issue with an earlier booking. Your supervisor issued me a coupon. Need to call C.S. to use it on next flight. I call yesterday, and booked live. Got nothing off for my coupon, the ticket cost $10.00 more, and she got the wrong seats. I called today, had to ask for a supervisor, twice to understand them. More time wasted. Now I have the right seats. But wasted time. Got no compassion for it.

I love using CheapOair for the great discounts. Unfortunately, it is a complete waste of my time calling CheapOair representatives. The calls are outsourced to individuals who do not understand what I am trying to say. There have been several instances of my experiences. The 1st was on my trip to Japan where I went to the gate and they boarded and took off earlier than the ticket stated. I informed the front desk individuals about the confusion but they did not let me board 20 minutes before the departure time. I called CheapOair to put me on the next flight but they could not refund me my ticket nor put me on the next flight despite seats being available. I had to purchase additional tickets.

The only thing that I don't like is that if you need to make changes to your ticket you have to pay almost or more than you paid for the ticket. I work out of state and a lot of times I will book the flight and then my work they will change the days that we are off. When we call to change the flight and have to pay more or lose the ticket.

We're always very happy with the service CheapOair reps provide. They make sure we get the best flight itineraries at the lowest price possible. They're always very courteous and patient. We've used CheapOair twice in 2 years. Thank you much!

I bought tickets flying from SLC to MIA for a certain date. I filtered the options to only show the EXACT date selected. After purchasing the flights I noticed that CheapOair changed the flight date to the next day. We were going on a cruise and the ship was departing 2 hours before we would even arrive in MIA so that wasn't an option for us. That's why I had to buy more expensive tickets for that exact day in the first place! I tried to change or cancel the tickets right away (within minutes of booking the flights) and they charged me over $61 to change the flight date.

I was charged additional 159$ when I made a mistake on my travel departure. I called within an hour my booking. I think the itinerary change should be free if done with 24 hours from the purchased date. All in all the customer service was helpful and was knowledgeable.

So CheapOair is great when everything runs smoothly, aka no changes are requested. However, we had a flight that changed on us after booking. Since it was a material change, we asked for a refund. They agreed to it on the call, but then tried to pressure us to buy a more expensive flight, with worse quality. We just told them, we want a full refund. They told us okay and in 48 hours, we will get one. All of a sudden they tell us they need a 200 fee, which is crazy, for what are they charging? We ended up having to do a dispute with our card and recorded the calls so we had proof. Listen, it’s just not worth it to use the service. You may save a bit of money, but if something goes wrong, you are in their hands.

I had to get my flight change to December 23rd because I have to wait here in my hometown for important paperwork. Thanks for helping me to change my flight plans. Being able to change my flight date took a lot of stress off from me. God bless!

It took me almost three hours by telephone since online it was impossible for me. But the attention was very patient and excellent. The person who attended me was noted in your tone the pleasure of serving me and helping me.

Like few other users said: this website is designed to trick people into booking incorrect dates. Once you call them and cancel (because the dates are not the same you choose in search) they charge you a cancellation fee.

I was buying 4 tickets from Vegas to SF and the individual ticket price shown was $89 including taxes. On the final page it showed $363 but in fine print added for "single person" and charged my card $1452 for 4 people. They even called me immediately after I booked my tickets to charge me more for seat selection. When I declined and saw the charges on my card that's when I realized this. I called back immediately & they charged me $200 for cancellations. I've used CheapOair before and have had good experience but this time it all looked fake just to make money at your expense.

I booked a round trip for my wife and myself. Was having a bit of trouble with the on-line system. Called and was very happy with the professional service... careful to communicate needed info and was very willing to take TIME to stay with booking to end... Thanks.

Problem: On the company website, when purchasing an airline ticket, the information says that “the ticket can be cancelled or dates changed within an hour of the flight departing.” Please note that it expressly does NOT say, “the ticket can be cancelled or dates changed within an hour of the flight departing for a fee.” Therefore, the purchaser assumes that the ticket can “be cancelled or dates changed within an hour of the flight departing.” Please also note that to absolutely ensure that I would be able to change or cancel my flight I paid an additional $100 in Insurance.

In addition to offer great deals, CheapOair benefits from a great customer support. I truly enjoy using their services because I know that I can safely book my business flights at the best quality/price ratio. I definitely recommend the service to anyone who wants to book flights online.

The company was very responsive and understanding to my concerns and responded in a timely manner. Customer service was good. Thank you!

I fly overseas every year for the past 10 years and for the first time a dealer is selling me an Transatlantic flight which doesn't include 1 checked-in bag and didn't make me aware till I checked in online for the flight and found out I have to pay $60 extra. WHO TRAVELS OVERSEAS WITHOUT A LARGE BAG??? On top of that at the day of purchase I also reserved a car through them, and 10 mins later literally, I called to cancel that. They refused to cancel, after 15 mins of arguing was agreed to cancel but there would be a cancellation fee and whatnot, and after another 30 mins of arguing they canceled. What a sham!

I am only giving 1 star because I am forced to; if I could, I would give negative stars. Do not use this company. My boyfriend and I booked a flight to Colorado and had no issues (yet; this flight is in January so we'll see what they manage to screw up), so we searched flights from Tuscon to Austin to bring his grandfather here for Christmas. Apparently, the site saves previously entered credit card information and while we were SEARCHING (not booking, just searching dates and times). The site booked 2 separate flights under our previous travel information (my boyfriend's name).

I purchased a ticket from Montreal to Toronto in August. Noticing that the date of purchase was different than I wanted to. After cancelling by phone with an agent from CheapOair I was promised that the funds will be refunded fully (have email confirmation) within 4 weeks. Since then I have been online chatting with CheapOair every 4 weeks and kept all back and forth chatting in copy with all their confirmations that my money will be send. Now I am again on hold and waiting what excuse they have today for me?

I booked two tickets around 5 pm and then we thought about how hard it was just to the booked and decided within and hour and a half to cancel. The man on the phone who booked it said I had until midnight to cancel. When I called to cancel, they said no sorry. I asked for a supervisor (Sharon) she said she would cancel. It would take 14 days!!! Almost a half month to get my $397 dollars back. So far I’ve got $19.90. And $30.00 back. Such a scam and I’m not rich. Do not use CheapOair unless you feel like giving another country money!

Please don't deal with this company. They gave me hard time and they stole my money and took money without right. I have bad experience. I don't think they are good company and I get trouble from them.

I bought ticket to Brasil, when I return to Boston, I bring my dog, but a can flight with my dog. When I bought my ticket they say, you can bring your dog with you. When I check my checkin at the Company Latam Airlines in Brasil, I can’t bring my dog with me. I have to buy another ticket from Delta Airlines, and I have to get a flight another day. CheapOair don’t want to pay my ticket to return to USA??? I never gonna buy ticket for this company.

I bought tickets from Worcester to San Diego, from San Diego to Orlando and from Orlando to Worcester. Days later, I saw that it was not for San Diego that I should go. It was for San Francisco. Yesterday I called you guys to change the tickets from San Diego to San Francisco. The person who answered me could not make the exchange on the dates I requested. So I asked him to cancel this itinerary and redirect my trip to Orlando only, keeping the start and end dates. He did as I asked, but it did not make it clear that I would lose 90% of the amount I paid. In the afternoon I called again to really know how much I would get back. So I was told I would be entitled to $ 104.00. I worked hard to put that money together. I can not lose him. I would like to receive my money back. Please!

Having to make a reservation as quick as possible to get to my 90 year Mother who was having a medical emergency in California, I called and made a reservation for the next morning. The booking was quick but I am not sure I got the correct or best price. It really didn't matter as I had to make the trip. The trip went smooth with no problems. I was notified on my cell of any changes of which there were none.

For domestic flight, it's $50 PER ticket! Just use the airline site directly. Their price is lower. There is no benefit of using this travel agent site anymore.

The agent was so very helpful. She help me find the right flight for the right price. I will be able to spend Christmas with my family for the first time in 8 years. Thank you. Grandmother of 5 children.

Do not use the service of CheapOair to reserve airflights. I paid extra to have premium economy seats on each of my six leg of flights. They send an email, after booking, that states all your seats are confirmed. They were not confirmed and "they" changed the seats without contacting me. Two flights were downgraded from Economy plus. After several phone calls with supervisors with CheapOair, they continued to give me excuses how the airlines can change seat assignments. I repeated to them that I received an email from them stating my original seat assignments were confirmed. What a scam organization - do not use them - ever. Book your own flights and save many many hours of lack of customer service from them. They do not care and run their business their own way. They NEVER contact the customer to state the seats are changed.

I appreciate the first man that helped in choosing our seats for an upcoming trip to Italy, I called back a second time to make a slight change on the first leg of our flight, the man that helped me said he made the changes but I never received an email. I called back again and the nice lady that helped me said that change was never completed! Luckily she was able to make that change for and I did receive my confirmation email.

The website is designed to trick users into booking incorrect dates. I requested specific dates and it booked me on different dates. I had to pay a fee to get it canceled so I could book elsewhere. Terrible service! I will never book with this site again, as my business trip really took a hit here. Beware to anyone looking for flights!

I have been searching for flights for the last 2 weeks every hour on the hour and this morning I found a great price on CheapOair and I booked it immediately but when it came to the last step to pay it would not let me do it so I stayed on the screen and called customer service. He then told me there was no such flight. I told him, "I am on your webpage looking at on my screen." He then told me he can sell me the same flight but the price was triple, funny how that happened. So this was the classic bait and switch, I have purchased tickets from this company before so I know how it works to buy tickets and how often the prices change.

CheapOair is a good website for buying tickets if you are certain you’re going to a vacation. Things do happen in life and my dad can’t make his flight next week. I try at least getting a refund or credit from them and totally refused to. The man that took my call didn’t care about it at all or try to give me a reason why I won’t get a refund. I had never had a problem with CheapOair until today the way they handle my situation. I purchase insurance thing if I lose my flight they’ll put on another flight. Okay what’s the real purpose of buying it, if you still have to pay for the next flight.

Awesome job work of your crew. Greatly appreciate. I will surely recommend you guys to my friends. I really appreciate your assistance in rebooking my flight this May. Your help will always be appreciated and remembered. Thank you so much.

I booked my chosen itinerary and the confirmed itinerary did not match. It involved pm vs am and an overnight instead of one day. I paid a fee for protection but that was no use for cancelation. Live and learn. I wanted to change my flight, but could not be accommodated, even though the flight was for months in the future. When cancelling, I was charged a $50 fee for a flight that was $90. This doesn't kill the bank, but I find it to be poor quality customer care or service. I won't be using CheapOair again.

I bought an American Airlines ticket through Cheapoair this month on November 14th at midnight and there was a problem with the name. I called back at 8 am (less than 24 hours) to ask if it was possible to change the name, apparently AA would not accept to change the name. I asked for a refund, so the representative at Cheapoair put me on the phone with a representative of American Airlines. We were us three on the phone (Cheapoair, AA and myself). At this point, the supervisors from both companies joined the call and they were shouting at each other, blaming each other and saying that the other is responsible for giving me back my refund. American Airlines explained that I bought my ticket through Cheapoair and that they should be the ones paying me back (which makes complete sense).

NEVER EVER DEAL WITH THIS COMPANY. They cheat on all stages. They really very very bad. Stay away from them. Their promises to save your money is fake. Stay away from them. They put 24 hour cancellation, and they want 75 dollars to cancel the flight.

My experience was quick and painless. I got the flights I wanted and times. My flight was cheap and affordable for the time of year. I am so excited to travel and not be broke because of my airline tickets cost. Thanks, CheapOair!!!

I missed my flight because of my own fault. Nestor, I hope I got his name right, helped me get a new flight, canceled and reimbursed my previous flight. He was very courteous and thorough. He kept me informed throughout the process.

Great experience! There was a minor issue in which a CheapOAir rep helped me to troubleshoot within 5 - 10 minutes. Overall the simple matter was fixed in order to help me refine my trip details to better serve my needs based upon scheduling.

Needed last minute flights during holiday season. CheapOair had what I needed and informed services too. Checked other services and then found yours. Yours had the best deals and appropriate departure times. Your accomodations are most helpful with the least amount of stress.

Updated on 12/19/2018: I wrote an honest review about how my daughter and I were treated by this company on Dec 2. They demanded my personal information to “resolve the issue,” and I have not heard a word from them, yet my review says “insufficient response.” They have had numerous opportunities to resolve the issue, and have chosen to disregard the safety of their clients. In the future, I plan to book directly with the airlines. It may require a bit more searching for the right flight on my part, but it’s much less of a hassle, and the airlines I traveled with was only not able to assist me because CheapOair refused to do their part. I would have given it a zero star review, but it requires me to select at least one to post a review.

I booked a RT flight for my brother in August 2018 from Paris to Miami for end of December 2018. First of all I had no idea about CheapOair so I clicked on book a flight which was $420. In September I got my credit card statement showing over $600 from CheapOair so I contacted them to get a complete detail bill as what they sent me after I booked online is a total of $540 with taxes and agency fees but no details of what the tax was nor the detail of agency fees showing. Now we got 2 different amount of money here.

I booked two tickets (Chloe **, Conaway ** and Jorge **) through CheapOair on Interjet from LAS/ MEX/MID on Thursday, Nov. 22. The afternoon before, I tried to get my boarding passes from the Interjet website and they kept answering that they had no reservation under our number or under our names. After 5 tries, I called Customer Assistance for CheapOair and a very nice and efficient young man named Melvin tried to straighten it all out by calling the airline directly. The call lasted 45 minutes and by the end he had managed to get them to recognize our reservation, book our specific seats and have them tell him that their system was crashed and no one could get boarding passes so we should just come to the airport well before the 3 hour limit for international flights and they would have personnel handling it. They did, in fact, process the very long line in as short a time as possible.

I was very happy with my experience with CheapOair, Mark did a great job. He was very helpful and I will use them again and tell friends to use them, this was the first time for me and I will use them again.

This company tries to charge for flight tickets cancelled within 24 hrs. despite claiming "free cancellations" on their dialog boxes for flight searches. Consumers should buy tickets either directly from the airline or via a reputable company like Expedia or Kayak. CheapOair tries to gouge customers by claiming one thing, then another, whichever might get the customer to pay the most money. Consumers should also be aware that the FTC takes a dim view of this kind of thing, keep careful documentation of the transaction, report any problems immediately to the credit card company (as I did -- successfully). A company cannot say "free cancellations" online, charge for the cancellation, and tell the customer the cancellation will cost even more than they tried to charge.

I wasn't aware the after paying the 3 ticket prices. I also had to pay extra for seating, what was I going to do ride on the wing??? It would of been nice to have been told all these prior to booking.

I booked two different tickets one to NYC and the other to Lima. After painfully confirming my billing and verifying details over the phone for about an hour or so, on the day of flight which is today, I could not check in. I called AA who told me the CheapOair just cancelled my flight. Come to find out the guy in fraud department I was speaking with told me, "We need to verify your card." I did and he said, "We have some problems." I said, "I have already been charged for this ticket 20 days ago and I have my statement to prove this." "American Airlines charged you not CheapOair," but I paid on the CheapOair website and multiple transactions was carried out and the money has been deducted.

I had to change my flight for an emergency. I tried through United first, but they said I had to do it through this company. This company charged OVER 3 TIMES what United charges to change flights. They charged me $750 just to change one flight! Avoid this company at all costs, there are much better out there!

This was the first time I had used CheapOair and the only reason I did was because Kayak and shown O as one of the travel sites used in response to my search. So I gave O a try. Result: Using O we made reservations to travel to Jackson and our total cost was $800 less than what it would have cost if we had made our reservations through United. Also, I had made a mistake using the website. I called in to O, was answered promptly, and the service person went out of her way to correct my mistake. EXCELLENT.

Had the worst experience booking via your call center. Spent total of 50 mins on the phone speaking to 2 agents trying to get my flight booked. After all my information was finally entered (painful spelling process) The agent, Earl at EXT ** tells me that the flight is not available?! How ridiculous is that? Your agents aren't holding my ticket while they take me 50 mins to take all my information? To make matters worse is they kept enticing me to stay on the phone instead of booking it via website which could have been completed in 5 mins! BEYOND FURIOUS for wasted 50 mins of my time and long distance call fees! Who can I file a complaint to??

The site is good for finding tickets but the customer service center needs a lot of improvement. The call center agents keep bouncing customers to other agents and departments. Some agents are really rude and unprofessional. Even after spending hours with the call center to resolve a problem, you may end up having to call the airlines.

Miss my flight and need help to reschedule another flight and she gave me the information that I need. And she was very knowledgeable of what I need to do and she gave me the telephone number that I need to complete my change.

The agent for CheapOair was most helpful over the telephone and I got a flight booked. I previously had probplems with their website to book a flight online as I wanted one adult flight only and it kept booking me for 5 flights. I gave up and called their 800 number listed. It was cyber Monday so I wanted to take advantage of discounts. The agent I talked to on the telephone was very patient with me as my hearing is not the best, so she did have to repeat some of her conversation. I would very much recommend CheapOair to anyone booking a flight.

It was a good experience but while changing the tickets it was not good experience. The price shown online doesn't match with call center booking and it is charged more. Also within 24 hrs limit, there is option to change the ticket online. Also you should publish the price where ticket change/cancel option is available as in the other site.

I searched for a round trip (2 adult and 1 infant on lap) which will depart on 1st Dec and return 22nd Dec (Chicago-New DEL). But it got booked with alternative dates which will depart on 4th Dec and return 19th Dec. I called customer care as I wanted to know how dates are changed automatically without notifying me and I was asked to pay 800$ more to fly on 1st Dec. I had no clue about the happenings and I requested for explanation and the guy over customer care told me either you pay extra 800$ or if you cancel 75$ per person including the infant will be charged and cut the call. I called again and explained everything once more then the 2nd guy told me if you want the same departure which is 1st of Dec then pay 670$ more and take two stops with 7-hour extra layover at New York. I was so upset and tired of making them understand that I have not done any mistake for which I am getting penalized.

I don't even know where to begin. I have never dealt with such utterly poor service, confusion and incompetence in my life. It got so bad it became nearly laughable. We thought they would be a good option as the flights were cheaper to Portugal through them. We paid for the price difference with over 20-30+ hours of phone calls, constant flight changes, long wait times, confusion, and poor service. They hadn't even sorted our return flights before we left for vacation, and we had booked 6 months in advance! They were polite on the phone for the most part, as were we.

Our son booked a flight and hotel for a family wedding. He paid for insurance because the wedding is in January and there is a strong possibility of snow. It turned out the hotel was a two hour drive from wedding. I called to change the hotel the next day, the hotel said no problem. But CheapOair said the penalty would be 100% of the booking amount which was almost $900.00. I really wanted to just switch hotels. But now I had to cancel because our son would have had to pay full amount of (2) hotels. My son disputed this but he got a call from Curtis from Cheapoair collections who threatened to take this amount out of his banking account.

Updated on 12/10/2018: I received a phonically from CheapOair who guaranteed they would cover all the phone bills. That sounded great but then, I received no confirmation by writing and have no way to contact the person who promised that I will be paid back.

I called the customer service for name changing and due to my language issue, I couldn't catch up with the agent's talking speed. He lost his patience and questioned my integrity. Even after I told him that I have trouble understanding him, he still yelled at me in the end. I do understand it is hard to talk to someone who does not speak English well, but I also hope he will understand the reason why I want to double check is that I do not want any further work on this horrible situation. Please do not fire this person. Just let him stay and ruin the company.

If I could give CheapOair less than one star, I would. This has been one of the most painful experiences of my life. I’m trying to get home to see my sick brother and apparently an exchange costs double what my flight costs. The employees I spoke to were rude and inconsiderate. I wasted a half an hour of my life on the phone just so that they could try to rip me off and spit in my face. How could it cost more to exchange a flight than to buy a new one? I’m upset, tired, and now stuck in a foreign country. Don’t count on CheapOair to help you.

I bought tickets through them for what I was thinking was a deal. Turns out I can buy the tickets for less directly from the airline company. And if I book through the airline, they can guarantee my seats. CheapOair couldn't guarantee any seats. Traveling as a family of 4 with a small child I need guaranteed seats together. So I called within 10 minutes of booking to cancel and was told how I have to pay $50 per ticket to cancel! $50 per ticket?! And just bought within last 10 minutes?! Ridiculous. I even argued with the guy and he kept telling me either keep the tickets or pay the fee. So, I paid the fee to get rid of them. Extremely disappointed! Do NOT ever book with them!

I tried booking a ticket. It took them too long to issue a ticket until the fare gets more expensive... This is their way to deceive customers. I called customer service... They are Indians. I've talked to several of them as I made several calls... They are rude!!! I'm not gonna deal with them anymore ever!!!

They conveniently neglected to include in their pricing that there is no checked baggage allowance for my INTERNATIONAL trip. When I brought up the issue that according to THEIR support Service (customersupport/#baggage-fees) website I do have a checked baggage, they told me to contact Airline and not them. I ended by paying another 150$ (20% of the initial ticket) in order to add a baggage with the air company. Needless to say, I will never do business with them again and I will advise anyone I know to stay away from CheapOair.com.

I bought a ticket from Goa to Bangalore. In website the clock was 12h so I made a mistake and I took a fly for 5h while I wanted to fly at 5am. I bought the travel insurance as well just in case. Then, 3 minutes later I received my ticket by mail, I saw that in the ticket the hour was 17h. I quickly contacted the company by many different ways to ask for changing the hour of my fly. Three hours later I received an email saying that my insurance doesn’t cover this issues, that the company is very sorry but they aren’t solving my problem nor refunding my money. This is a shame, this is unfair and this shouldn’t be legal. I’m going to take the needed legal actions. I’m in contact with a platform of victims of the negligence of CheapOair.

I am writing this review following several bad experience that I had with CheapOair flight booking and customer service. In one instance they offered an international flight with connection in NY. One flight was in JFK and the other in LaGuardia Airport, with 3 hours overlay in rush hour. Unfortunately, I did not pay attention to this before purchasing the ticket. After I called them and explained that what their system has offered is unfeasible. They did not accept their fault, did not even apologize, and did not refund me or try to change the flight. I ended up purchasing another domestic flight and paid from my pocket. The customer service staff are abroad, often rude and disrespectful... really disgraceful experience. If you find a cheap flight there, make sure that you don't ever need to get in touch with the customer service. I am done with this cheap deals.

I have booked flight for my dad and mom. Due to some personal issues I had to cancel it. It began with contacted agent to know about the cancellation policy, he told me best option for safe side take $53 trip protection plan which help to cancel the ticket at no cost. Trip date was June 16 so as per he said I could cancel ticket before 10 days that is before June 6th with full refund. I have checked with him many times to confirm there is no cancellation fee. They are the right people we can contact clarify our doubts so I trusted him and booked the ticket...

Traveling with a toddler and the representative tells me I have to pay an additional cost to pre-book my seats! Otherwise they’re a no guarantee of us getting seat together!!! Smh??‍♀️ Unbelievable. Don’t book with them. The representative I spoke to pissed me off so much I ended up canceling my whole trip and ticket! Not to mention they charge my CC $30 additional for cancellation tickets!

I purchased Airline tickets for my son who is in the Air Force to come home for my daughter's wedding. I purchased the insurance. When my son's Military Orders canceled his trip, I contacted CheapOair to cancel the flight. They worked very hard to not cancel it and said for a fee I could have a credit for the flight. I said I filed with my insurance and I want to cancel my flight. They said to do so I had to pay $50 as required by American Airlines. I contacted American Airlines regarding this fee and they said they did not know what CheapOair was referring to. American Airlines canceled my flight with no fee and no penalty and I did not need to deal with the insurance either. I will never use CheapOair again. They lied and attempted to scam me and they did not honor my son's military service.

I booked a flight on November 15 for the week before Christmas for my mother in law. I did this as a surprise gift for my wife as they both haven’t been able to spend a Christmas together in some time. Very basic flight was all my mother in law wanted, I did as she asked and booked a flight from North Carolina to New Jersey for $213 dollars, I get bombarded by low cost flight offers from CheapOair so I figured, "Hey that’s great." Now here is the fun part, first I take full responsibility for misspelling my mother in law's first name by one letter, completely on me as I didn’t even think to see if it was spelled with one L or two.

I bought tickets on July 17th for a holiday from November 1st to November 12th through CheapOair. On September 20th we received a voicemail from CheapOair to inform us that the flight was canceled and we would be refunded. I immediately called the company to schedule alternative flight plans and I was told I had to purchase new tickets. I asked why they did not give me any other tickets in exchange and they told me that I would be refunded by the airline 2 months from then but to buy new tickets for now. It is now November 20th; I have called CheapOair to get an update on the reimbursement and was told that the airline refused to reimburse us.

Booked a flight to Quito, Ecuador. For personal reasons I had to cancel a few days later. The airline I was booked with was Air Canada. CheapOair informed me that they would take a cancellation fee from me. Also that they keep the remaining money that I could only use on an Air Canada flight only, and I stress “only” to Quito, Ecuador within 1 year from when I cancelled. I had phoned Air Canada and was told I have to deal with CheapOair, which was unfortunate because of the rude responses from their staff. I spoke with 4 people at CheapOair and got different answers all the time. My question was why cannot we use this small refund to fly somewhere besides Quito. 2 agents said yes I can and 2 said, "No. You have to fly to Quito, Ecuador." Again I would never recommend CheapOair to anyone. Very unprofessional outfit.

I booked Nov 16 2018 to Nov.18th. My itinerary said Nov To Nov. 18th but when I arrived they wouldn't allow myself and family to board. They stated that we were booked on the 19th of Nov. which all my paperwork that I received from CheapOair stated Nov.16th to 18th and that is what I had booked, we couldn't get time off from work. That was a trainwreck when we were forced to call work the next day at the very last minute. I have spent about three hrs. on a conference with spirit and CheapOair while everyone fighting back in forth, blaming each other on who was at fault.

I booked a flight 7 hours ago on CheapOair, but requested to cancel because the same flight was 15% ($40 in this case) cheaper on another airline. Turns out they charge a $50 cancellation fee, so was stuck with CheapOair. Now I'm kicking myself for not reading the fine print. Cancellation process is also a hassle since you have to call in to cancel and can't just do it on the website. Stay away from CheapOair -- cheaper options available with no cancellation fees and 24 hours free cancellation!

I am so unhappy with my flight plan. My flight which is only 4 hrs total has a 5 hr layover and my return flight has a 8 hr layover, for more money than straight through Alaska Airlines. Not to mention the layover we are sitting here for is on an island with only expensive ferry service to mainland and we were the only people to have to deboard the flight is actually connecting to our destination, which would have gotten us there 4 hrs earlier today. I called to request changes for the return flight and was talked down to by the representative. Also they say I have to call back after my initial flight in order to request changes for my return. My husband and I paid 1200 dollars for our flights 3 weeks ago and it’s actually about the same or cheaper today through the airline, yet it states we saved 93 dollars per ticket. How exactly is that if it’s cheaper through the direct airline today to book the same flight or the shorter version?

This company will do anything to take advantage of people. I called to change a ticket for my terminally ill uncle, so that he didn't have a 16 hour layover. When I spoke with the airline they said it was $170, but I had to change it thru my booking company and that it might be a little bit more because they might have their own fees. Well when I called CheapOair they wanted $650 to change one connecting flight and tried blaming it on the fees of the airline, ha because I just spoke with them and we know that's not true. Well once that was settled to $280 and we only change one connecting flight, but they caused other problems with the extra legroom seat I paid for him to have on his 15hr flight, which isn't the flight we changed.

Booked a round trip airfare only ticket from Wilmington, North Carolina to LaGuardia in New York City on October 13, 2018 for 10/27/18 for my grandson. Plane flight cost 581.40. Unfortunately, we needed to change plane reservation at last minute due to sudden death of his paternal grandfather on October 23, 2018. Booked new flight for my grandson for 11/17/18... price cost 354.00 - a price difference of $227.00. I have written so many E-mails, contacted customer service and spoken to agents re: this price difference. I want a refund of $227.00. You can never speak with a supervisor and you get told they will look into your situation but YOU NEVER HEAR BACK. The way they treat customers who have a problem and complaint is a disgrace.

Hello, my name is ** Mirjám Petra and I have a problem regarding the ticket that I bought from your company. On 10th October, I bought a ticket from Stuttgart, Germany to Sibiu, Romania and the same track back on the ** site. I have paid with my card, and the bank confirmed me that they saw the transition. The problem is that I haven't got a ticket only an email with a document, on which I can find my name, the date of the both flights, but nothing else. Is this the ticket, is it enough to show this in the airport by the check-in? There is no QR Code or barcode in the document. Please send me the ticket, if it's required. Thank you very much!

I go online to book my vacations about once every other year so I forget what it's like to deal with the constant price changes and get overwhelmed easily. I noticed that when I was making reservations five months in advance to fly from MN to Florida, the flights seemed to fill up fast. So I panicked and bought 3 tickets for my destination. I couldn't sleep all night because I wasn't confident with my hurried decision and I called CheapOAir within less than 24 hours of booking those flights. I asked to changed the dates to something very similar to what I had, but different times of day. I was charged $118 per ticket. I had also purchased all the possible insurance I could purchase to protect myself financially which I thought included changing my mind about my flights for no additional cost.

I booked a return flight from Vancouver to London. The return flight had a layover of a couple of hours in Phoenix. I phoned CheapOair within 24 hours and asked to be able to just stop in Phoenix as I had some business to deal with there. So I made the request within 24 hours. I was asking for a simple change. Not asking for any monetary credit. Just wanted to get off with my luggage in Phoenix.

Buy a ticket Boston London Lisbon to Boston when got in airport. I bought my tickets with them. The way back my ticket wasn’t there. I had to stay 2 days in Lisbon and buy new tickets. I asked for refund. Never with "never happening" so I will never ever gonna book in this website anymore.

I purchase a ticket online. I was told it will be confirmed in 24 hrs. My card was run but decline because I had us conversion rate mix up. I had 10 less on my card. No one called to inform me. I could have given another card. Because of this I lose my special price for the tickets and my clients could not have travel. Until today. I called your company 8 times with no resolution. I had to cancel everything and purchase another ticket. I don't think I will using your company again. It cost me too much money.

Up to now I still cannot believe that this is happening to us. As we do not know how will we go home because of what CheapOair did to us. This was my response to CheapOair after having several chats and calls My response: "I do not need a refund. I need you to us a return flight. We do not have any way to book as we do not have our credit cards with us and no ready cash to buy ticket."

I have used CheapOair many times over many years, and had always found the prices cheap and everything in order. However, about a month ago, I bought tickets to visit my mother in London for Christmas. Unfortunately, after I made the change, I realized that I had not capitalized one of my middle names. I sent an email to ask for a correction, and the next time I saw the confirmation my middle name had replaced my first name. So, I tried to get the name changed again. This time, I was told it could not be changed and that I would have to show up early on the date of my departure and ask the airline to let me on the plane anyway, which seemed absurd.

I am planning to travel to Africa to see my family in December for the holidays. I booked my ticket well in advance, on August 10. I was happy at first when I booked. Everything looked like it went well. But then changes started to happen. I was told I had to fly into a different airport and travel to another airport at my own expense. Moreover the airline could not waiver my domestic baggage fees. I am still trying to get help between the airline and the travel agent and am being bounced back and forth. I am so disappointed right now. I was told last week that they will get back to me within 3 days but it's not 6 days of waiting. Trying to call their phones is a nightmare with long wait time and the transfers. Someone dropped my call and could not even bother to call me back! I hope it's the last time I book with them!

I made a flight 3 months in advance. After a week they canceled the trip, and tried to reschedule 5 1/2 hrs later, which then went to another island before going to the island that Im wanting. I called to get a refund right away, as this flight would not work with my schedule. They proceed to tell me INSEL AIR has the right to change any flight as long as they get you a new one within 6 hrs. My flight was 25 min, a short hopper flight. The new flight was over an hr and a half, 5 1/2 hrs later, which would put me to the island 6 1/2 hrs later. They say I am screwed. No refund. How can they do this?

They treated me very well. They solved my problem. The lady was very cordial with my call. I do recommend it. They are very effective. They are very professional. They have solution about flights and hotels. I congratulate them.

Worst customer service I have ever experienced. 4 hour phone nightmare with 5 reps. who could not communicate effectively in English. Sounded like they were reading scripts rather than using common sense. Did not know all their flight options. Agreed to do things and did not follow through. Paid about $100 more than if I had booked myself or gone with other booking companies. Don't know if upper mgmt. incompetence in training their phone people or outright dishonesty.

Booking Agent - He was very professional, friendly and kind. He took care and very helpful in booking my flights. I really do appreciate him and keep up the great work. I wish I could get him every time I book a flight. He took the time to call me back to see if my itinerary was correct.

Highly recommend, updating travel plans is very helpful. Accurate info and on time. Rates in all areas such as airfare, hotel were reasonable. Staffs are very thorough, helpful, full of patiences, offering good deals. I will continue and refer this company to my relatives and friends for their future trips.

Booking our trip through Cheapoair has been an absolute nightmare. We booked an all inclusive vacation to the Bahamas through this site. First, two days after booking we were told that our hotel was sold out and they had taken the liberty to reassign our hotel...this was a lesser hotel. It only had 5 restaurants compared to the 15 at the one we booked and was not even on the beach!!! Who goes to the Bahamas to not be on the beach?? Then, our flight got changed without our knowledge from a three hour flight to us travelling for 8 hours to get to Atlanta from the Bahamas. Our flight through Florida was changed for a flight to NY and then another flight to Atlanta!!

Extremely unpleasant experience with CheapOair. I’ve been using them for many years, nothing happened until now… I mistakenly switched the order of my dad’s first and middle name when booked the airline ticket. I was suggested to call the airline directly to change the name. However, airline directed me back to CheapOair to make the changes. I was advised from the airline that CheapOair could change the name for me but needed to pay an extra charge which I had agreed because this is my mistake.

The booking agent that booked my seating arrangement for a window seat should look at the seating on an airbus jet 321 because seats number 18A and 19A do have a window. The agent should look at the seating before he books those seats for the person. P.S. maybe I should look first but that is not my job, it's the agent job.

I booked with them and the next day there was a $32.00 add on which I did not see at the time of booking. I called and the person I talked to was not very nice. I will not book from them again. The price they gave me I could of got cheaper with another company.

I was very pleased with your representatives. They were very friendly and easy to talk to. As I explained my needs, they were very helpful in finding the right fit. I had an issue with one of the charges and another associate helped me with removing the charge. Kudos!

My husband booked a flight for me and our baby through Cheapoair. My husband wrote my last name as my married name but the one on the passport is still my maiden name. So now we are calling CheapOair customer service and they said they can charge us at least $100 to change the name. I'm so disappointed because it took us a long time to save money for this flight and now we might not be able to fly. ???? The site was confusing since it says 'NAME AS STATED IN PASSPORT OR GOVERNMENT ISSUED ID. We are confuse since my Govt IDs are all my married name now. Except for the passport. ???? I'm so stress out right now..

There are so many professional ethical website out there and it is foolish to deal with this site that has deceptive pricing that changes once you go to booking page. Sometimes you may book without noticing increased price. They should be shut down. I had this experience more than once. Cheaters.

I had a great experience with CheapOair. The agent helped me patiently find the best deal that accommodate my needs. So happy that I chose the CheapOair and decide to call them! They are definitely the best price and deal around.

I realized after making a reservation at CheapOair.ca that I made an error and that I needed to make the reservation at CheapOair.com. Very pleasant experience with .com in accommodating my change of reservation. .ca promised on October 30, 2018 to cancel my reservation and give me a full refund. On November 10, 2018 I was informed that my reservation at .ca was not cancelled as well as my request to delete my account at .ca. This has all been documented by discussing with customer service. I have requested from .ca to honor their promise of a full refund by EOB on November 16, 2018 and to remove me from their .ca account.

I have used CheapOair numerous time to reserve flights for me both in the U.S. and Caribbean islands. I have never experienced any problems and will continue to use them to book all of my travel plans in the future. Efficient and knowledgeable.

I've applied the promo code on it the flight ticket that I booked. However, after I paid and double check the breakdown, they did not deduct it. So I've called to ask what was going on. They said they didn't charge me any agency fee, so the promo does not apply. She sent me an invoice to show a breakdown, but the breakdown is different from the website itinerary breakdown. She kept arguing that they didn't charge me any fee and that what I saw in the website breakdown is wrong. BUT, if it's wrong, it's still CheapOair fault. She sounds like she blames me for it. Totally not satisfied with their customer service.

I changed my flight date Bangkok - Miami via telephone. During the phone call the waiting period to get feedback from your customer service was very long. Also I was told that in a couple of hours I would get in my e-mail the new air ticket number and airline confirmation, two days have passed by and I'm still waiting!!!

When I booked a ticket on CheapOair the website offered baggage purchase at the time. I was purchasing 4 tickets and opted to pay the $25 per bag at the time that I bought the ticket. Upon arrival JetBlue indicated that my bags were not paid for so I had to pay again. After returning home I called CheapOair and they said it was not their problem but JetBlue - I contacted JetBlue and they said our tickets in the system do not indicate that baggage was paid and furthermore they do not allow third party vendors to collect for them with regard to baggage. So I am out $100 with CheapOair directing me to JetBlue who I did not book through. I will not use CheapOair again. They have been no help and will not take any responsibility.

We purchased a ticket for overseas travel. Immediately we received many odd messages and CheapOAir began taking numerous amounts of money- above and beyond the ticket price- from our account. This looked like fraud. I called them and cancelled my ticket. I also changed my debit card number. The following day CheapOAir again started taking random amounts- to include the ticket price- from our account again. These people are very difficult to work with, they are not honest, and I would NEVER EVER purchase a ticket from them again. I will also tell everyone I know not to purchase from CHEAPOAir. This company is NOT HONEST!!!

Booking through CheapOair was a very positive experience. From start to finish your customer service reps were helpful and did all they could to make our booking a positive experience. Emails were also a big help to keep us up to date about our flights. Thank you.

It was a cinch to book with CheapOair! David, the agent, was super fast and accurate, even though the arrangements were complicated. Talking to him by phone allowed me to drive to my client’s office while handling holiday travel. Would HIGHLY recommend this company!

I'm working with CheapOair almost 4 years, so the first site where I go to find tickets for flying is them and always recommend to my friends to use them because of customer support and cheap, good tickets, but not that time. What happened guys, I bought a ticket for me and for my husband to Hong Kong and back to Kiev a month ago. We came to Hong Kong stayed there and I had problem with my leg before flying back home and we went to hospital there, so because of that we were late for our flight just for couple minutes.

The guys at CheapOAir are very well trained and professional. Problem solving skills are amazing. The service which was provided to me was first class and I could not have asked for a better one. Amazing!! I will recommend CheapOAir to all of my friends.

Dealing with CheapOair has been horrible. I booked a flight and they changed the date to a date that does not suit my plans. I have called 5 times and waited over an hour or more each time. They don’t seem to want to resolve my issue. Don’t book through them.

This is the second time I have dealt with CheapOair. The first time I was skeptical; but this time I knew what I wanted and the sales associate was very helpful and got me the best fare I have seen. I would recommend it!

This company deserves a zero if I could. No one has a clue what they are doing, and I was on hold for about an hour eventually no one coming to the phone. All I needed was a statement saying I did not get any credits issued for a canceled flight for sick family members so I can get a refund via my credit card. This is somehow impossible for this company. Making matters worst, they said all the passengers had been claimed on the return flight. How does this make any sense? Literally terrible customer service. Should be shut down honestly.

I have used them more than once, always had my flight ticket and if any issues they were very polite and helpful. I am thankful for all they did. I would and have recommended them to family and friends.??? I will definitely use them again in the future.

I was very happy with the help that I received on my two different reservation in last 30 days. Will definitely use your service provided I get the best service, quality and price. Customer service took time and made sure of all the aspect before ending the call. Very courteous and professional. Thanks.

CheapOair does a great job for their customers. They follow you all the way from beginning to end with accurate information and updates. Great customer service at reasonable prices! I would definitely recommend their service to all who are interested in fast, friendly, reliable service!

Approximately 1 1/2 hour after making my flight arrangements with CheapOAir I found a cheaper price with Priceline and called to cancel or asked if CheapOAir could match the price Even though the representative found the lower price on Priceline she told me there would be a $75.00 cancellation fee which would not allow me to get my tickets at Priceline for $116.00 plus $75.00 cancellation fee would have made my tickets more expensive. Even though in the end they deducted $29.00 I feel CheapOAir should have matched the Priceline price.

I have used CheapOair several times and always got the best prices even going thru the airlines directly. The little extra is saving $20-50 off air helps to cover unfair luggage cost. Although recently I could not book directly online and had to call your call center due to very slow processing but I did get the flights needed. Person advised me that there was a system upgrade ongoing on mid day Saturday. Seems very strange having 25 yrs of IT experience.

I have not received my final bill, but I really screwed up and everyone was so helpful. I had booked my flight plan incorrectly, wrong Columbia. The receptionist were all very calm and supportive. Thank you for being so understanding.

Booked Round trip flight from Tucson to Austin departing 10/12/18 returning 10/15/18. Paid $346.54 for Flights, seat choice and Trip Insurance. Tuc to Aus bathroom door would not open once inside. Flight attendant had to stay outside door to let passengers out after use. No big deal things do break. Return flight from Austin was suppose to depart at 3:43 PM. Flight was delayed 3 hrs. No call text or email to advise. Via Air App was installed on phone. No notification whatsoever. 3 hours pass then again NO CALL TEXT OR EMAIL that flight was CANCELLED. I called VIA air and asked what was going on? Rude, inconsiderate and condescending agent said that flight was canceled due to mechanical problems and that next available flight from Austin to Tucson would be 3 days later on 10/18. Agent was abrupt and actually hung up.

I would like for the same agent to call me, please. 3 pm Dallas Time. I would like to purchase another ticket. The prices are good. The agent was very professional and very helpful. Going to Mexico sometimes is difficult to get tickets. Thank you.

Worst I have dealt with, made two bookings in 3 weeks. Was charged twice for my first booking $900. Had to wait for long time to get my money back. Had to pay a penalty to my bank for making a late payment on my mortgage and got no compensation. Then on the second booking made a 1 letter error in the name and had to pay $25. Absolutely terrible. Will never book with this company again!!

My fiancé does not speak or read English very well. I made this booking for her. I had no idea the red tape that we had to endure to get a email in Spanish. I was very disappointed that Customer Service had such difficulty with my request.

There is a great deficiency in your booking online software. It does not allows to book a flight for a child who turns 12 on return trip or who is over 12 while booking. It is horrible thing for the people who want to save their booking time online.

Very bad experience! I try to book two tickets from BQN to PDX. Their price posted was $596.40. It went up to $976 without notice. They blame their computers. I have pics of their price. Deceptive price.

I bought tickets through CheapOair for my parents for flight from Europe to US and back. When they were flying in to US everything was fine but when they were going back home all of a sudden we have to pay for their luggage because it is not included in the price. I call CheapOair and talk to them and they said that they are just selling tickets and that they are not responsible what airlines are doing. I can maybe understand that they don't know what airlines are doing but you should know what are you selling. Because who would in their right mind buy the ticket that doesn't have luggage included in the price. So what they doing is they advertise cheap tickets without a luggage and when you end up paying for the luggage it is not cheap ticket anymore. I travel often and this is the first time that I bought ticket through CheapOair and I'll never make that mistake again.

The support assistance was very helpful to help us add another last name to my son. It was done very efficiently. We were guided the whole process by phone and are very pleased and for sure will recommend to family and friends.

When I originally called in to receive a price, they gave me for 6 people to travel from JFK to Amman, Jordan a price of 5,837. Then when I confirmed the price with them, the price changed to 5,865, which was not a problem. After they charged my credit card the price went up to 10,000. They tried to explain to me that the price did not hold for more than 2 minutes. So I talked to the manager, Sunny, and I asked him to refund my money. He said he will but I have yet to receive it. Be careful when you spent your money with them. They are a bunch of crooks.

I called your rep during the process of online booking. He (Kelton?) assured me that I would save money by upgrading my 'Economy Light One' tickets so that I wouldn't have to pay for our first checked bags and carry-ons, and he assured me I was saving money on our seat assignments. The approximately $1,550 cost of my original tickets ballooned up to ~$2,275. Exactly NONE of what Kelton said was true. After cancelling my booking with you, I re-booked with you, which was odd, I know) and then called Air France/Delta to inquire about baggage fees and early seat assignments.

You guys and gals are great. Always helpful and polite. Your helping me save money goes a long way as I do not command a big salary. Your excellent customer service I love because I am a service industry professional. Keep up the good work and be proud of your work. It makes a big difference.

As an older adult who is less technology savvy, I was having difficulty with flights online matching up on the dates and the time necessary for my family. Clifton was extremely helpful in securing flights compatible to my family circumstances. I was unable to switch flights online; Clifton arranged a great travel experience.

I called 2 days before just to add my middle name to my flight ticket, so there wouldn't be an issue. They tried to tell me it would cost $175!!! I told them absolutely not. The agent came back and told me the lowest she could go was $105. I explained to her that I wouldn't pay one thin dime to just add my middle name. Ended up calling the airline direct and they added it with NO CHARGE!!! CHEAPOAIR ARE SCAMMERS!!!

It was an experience where not was disclosed, I didnt find out my baggage was not included when I bought my ticket, and to find out it was going to cost more to get my bags where I was going and back home more than me did not make sense to me. That is NOT saving money.

I had to call twice for some further assistance due to my husband's health issues and was more than pleased with the friendliness and quick service I received. Thanks again! Much appreciated! Good job! Will book with you again! Price wasn’t bad either!

I had bought a round trip ticket to London from CheapOair, before going to a visa appointment for England (having ticket was required). Since I wasn't sure that I get the visa or not, I got ticket protection to insecure my purchase and would refund it something went wrong. And it did! After 2 weeks they sent a letter that said I didn't get the visa. Then I attended to cancel my ticket and CheapOair customer service told me it's nonrefundable, just like this! They kept telling that you could refund it after couple days, but I didn't know about my application decision. They didn't care about what I was telling about ticket protection I'd bought. I was their client for years and now I won't buy any ticket from them and I tell everyone to not buy ticket from them. I lost all my money and they didn't help me.

I had to ask for their help (2) times to change some items in my round-trip flight from Los Angeles to Barcelona and both times, the rep I talked to was extremely helpful. The major help I needed was to book another flight because we missed our initial flight from BCN to LAX and the rep did all the arrangements with the airline to get us into a new flight the next day. I will use their service again.

This is the worst travel experience that I have ever encountered. CheapOair sent me about time to check in online email. While checking in for our flight, I was told that CheapOair had cancelled our tickets. We had not received any notice of this! After several attempts during the course of hours to get it straightened out with CheapOair on the phone, I gave up. Aeromexico was able to straighten it out and get us tickets reinstated. So we went on our trip and the same thing happened on the return flight. I will never book through them again.

Bought my tickets online. They sent me an email to choose our seats so I did so. Receive NO notification at the end that I would be charged an extra $176 for choosing seats in coach!!! Called CheapOair and said the seats are non-refundable. They made me call the airlines to also confirm they are non-refundable. I would never have been charged had I got the email to simply pick my seat. Done this with other organizations and have NEVER been charged for picking seats in the same class you bought tickets for. NEVER dealing with CheapOair again!!!

I booked a flight online and when I checked the confirmation email to my surprise it was not for the dates I thought I had chosen. So, I called customer service within 1 minute of getting the confirmation email. I asked to cancel the reservation so I can rebook it for the travel dates I wanted and was told that there is a $75 fee. This is misleading and deceptive since their website says there is no fee for cancellations within 24 hours. Also when I called back a day later I was told that the cancellation fee is $50 and not $75. This is the last time I book with CheapOair.

Do not get your flight through this company. Just go to the airline itself and get your flight. I have a flight scheduled for 10/26/18 and I called last week just to get the flight transferred or change the date. The company refused to give me my money back or transfer the flight. I had a family emergency and needed the flight changed.

I booked flights from Vietnam to Vancouver and Vancouver to Montreal and ever since I did the website has been unavailable as well as the phone from here. I couldn't see when my flights were and lost 2700$. I am disappointed with the service and the fact that I had no way to change or cancel my flight. This website is a joke and I travel 20+ times a year and will vehemently deter every single person I meet from ever booking with them. No one has gotten back to me in over a month.

Well done. We appreciate the dedication and courteous way in which staff handle our requests and requirements. They are patient and good humored. Our changes and requests were always met with a receptive ear and willing response. We recommend these people.

Have the worst possible service. The website has bugs and pick up the wrong details even when you fill in everything right and then they have the galls to demand money off you. Wasted $100 on the bloody site. Don't book flights from these guys unless you wanna get robbed.

Customer Service Manager called right away and refunded 100% of my tickets along with the cancellation fee, $100. I am completely satisfied

I was approved for CheapOair credit card in July. Since then I used it twice and have been making my regular monthly payments. I recently made a $500 payment which shows in my history, now I’m trying to booked another fly and my card was declined. When I called customer service I was informed that my $500 payment was partially applied and the rest of the money will be on hold for another 5 days. Due to a stupid policy since my account was new. I’ve never heard this before, I’ve been working in the financial industry for 15 years and it’s simple. If the money is out of my bank account it should be applied immediately to my line of credit. You have no right to hold my money. Now I’m unable to book my flight which by the way went up $65 since I couldn’t book it! The worse experience ever!

We added on to our airline tickets a rental car and everything went as planned. Overall we were very happy with the experience. The staff at CheapOAir and the ones at the airport and at the car rental agency were very efficient and helpful.

Bought a ticket for me and my son on Oct 8th and have not done anything with the booking after I got the confirmation email. Today Oct 23rd I received an email saying that my seat selection has been completed for 3 of the 4 flights. It seemed odd since I haven't chosen any seats yet... I went to check my booking to see that an additional $496 was charged to the original credit card on Oct 23rd for seat selection + a 29.95 fee billed by CheapOair.

Nothing but problems since buying our tickets. We purchased round trip tickets from San Francisco to Sydney. While the price was good, the effort to fix all the problems made it not worthwhile. Kept getting emails showing changes to our flights, when actually there was no change. Paid for specific seats on flights and eventually had to go direct to the airline to fix seats to the correct ones.

After trying to book a nonstop flight from BEG to AMS, and failure to do it (by mistake I got a much more expensive one) I called a customer service, and after more than an hour we finally canceled the wrong and booked the right flight! For me it worked better to talk in person to someone from CheapOair! I am thankful to your representative for her patience, knowledge and guidance in obtaining the right ticket!

Booked my flight with this company from Las Vegas to Budapest. The price I have seen on the website looked ok. Then they charged my credit card for $102 for the fee. The booking did go through Finnair but It was a British Airways plane and American Airlines. I was charged $60 for my luggage each way??? Charging for standard size luggage on an International flight??? Never happened before and I do fly to Hungary twice a year. Hidden fees $102 and $120 for my luggage with Finnair who does not even uses its own plane. Stay away and DO NOT BOOK YOUR TRIP WITH THIS COMPANY.

I booked my flight from US to Paris via Icelandair using the CheapOair website. It was mentioned Economy in the CheapOair website. The Icelandair website mentioned a free checked baggage for economy. Hence, I booked the flight but when I contacted the airlines they said I was booked under Economy Light and no checked baggage allowed. It was mentioned nowhere in the CheapOair flight while booking and nowhere in the confirmation email. Now I have to purchase the baggage. Stay away from this website.

I called to make reservations rather than online as their advertising indicates you may get a better price. I had already checked online rates. However the agent was unable to find the low price online for the same day. Based on his recommendation that he was giving me the best price on an alternative date I made reservations on the phone thinking I had 24 hours to find a better price or cancel. I called back almost immediately when I saw online what I wanted was available to change to my first choice.

I used CheapOair to purchase two one way economy seats to from Newark to San Diego. Booked the flight, the website request I choose seats, I chose the seats and was informed that there was an additional fee for the seats. I then unchecked seats and completed the transaction with credit card. Received email confirming purchase. I then get a phone call from CheapOair that the transaction is incomplete because I did not choose seats. I told the caller that I wasn't going to pay additional funds for a seat I already paid with the tickets I purchased.

On 10/21/2018, I booked 4 tickets for a family to visit me on Thanksgiving. After book thru CheapOair, I called and inform the family but they said they wouldn't be able to make it. Called CheapOair within 30 mins and they wanted to charge me $50/ticket... total $200 for all 4 tickets. After arguing and explain how unfair, they dropped it down to $100. This is very ridiculous even FAA Regulation prohibited airlines to charge any fee within 24 hours. They dared to charge me a fee of $100 for the tickets I booked and tried to cancel within the hour.

The agent was courteous, professional, and efficient in finding the lowest possible fare for my destination. I am completely satisfied with the tickets for my trip. I would not hesitate to recommend your company to any of my friends or relatives.

I Inadvertently booked tickets with CheapOair for my son, his fiancé and her little boy to fly from SLC to PDX prior to Thanksgiving. That part was my mistake. I was trying to book quickly while at work and thought I was on Alaska Air's website not CheapOair. However, they charged me more than what I was told I would be charged and was more than I would have paid if I was on the Alaska website as I intended. I was also not able to put in that my grandson has a peanut allergy nor was I able to select seats. Since our grandson is 6 yrs old he obviously needs to be seated next to at least one of the adults he is traveling with.

The person who I spoke was very helpful and helped me with any needs I had. I asked questions and she answer them all. She was very knowledgeable. I had an issue with using the website so it was good to have a friendly voice assisting me.

If you are unlucky and you have to cancel or change your flight you are in mess with CheapOair. I have called CheapOair 10-15 times to find how much is the refund and when will I get refund for a canceled ticket. Every time same answer, billing is calculating. Don't understand if CheapOair need to go to space to do calculation for a refund. I have wasted 15 plus hours to find a refund which might be just 300-400 dollars. Is this their strategy to not pay you back. Where else can I complain? How do I get to Sam Jain CEO to have him see how efficient his Operations are.

Online services and options were easy to navigate. Notification by email was quick and accurate. Adding a rental car, using another credit card by phone was an excellent experience, the agent was informed, helpful and efficient.

I will NEVER do business with this company again! I made reservations to Hawaii months in advance to ensure a good price thru CheapOair only to be called 24 hours before our flight to the islands to change everything we had booked. THEY canceled all reservations, booked us on a new flight w/ a 10 hour layover (ugh) and then on top of that charged us an additional $800.00. NEVER AGAIN!

I had a good experience. I will call and use the services again. Those that helped me were patient with me and very informative. I would recommend this company to other people. I never heard of this company until I started looking for flights.

All three reps from CheapOair, the airline, the hotel, and lastly again the airline rep who help me with the "Premium seat" excessive, disguised, unfair, robbery method, were very professional and helpful.

The agents went out of their way to help me and solve any problem that came up. My CheapOair credit card was first declined because they thought that someone was using it illegal and that was great. This reservation was very important because my daughter Rosalyn will graduate from college in May 2019. Thank you very much.

I booked a flight and within 1 minute realized the arrival time was 24 hours after departure rather than getting my son home the same day/night. I called within 3 minutes and they were happy to cancel for a $50 charge!!! Oh, and the rest of my money will be refunded within 2 weeks. Just wow. They had not even had time to ticket the flight, so the money they kept was basically just because they could. My bad for being a trusting person and counting on companies to do the right thing. Just know what kind of operation this is - one where they make their money by taking advantage of people’s mistakes.

Picking dates of travel was easy. Picking flights was simple and easy to do. I was also prompted to find a rental car and nearby hotel for my visit. Easy to do. Would encourage anyone to use this format to plan their trips.

CheapOair shows a price on a search, then when you go to purchase it, this is what you see: "Due to airline fare or availability updates that occurred after we posted the latest price, your price changed from $403.39 To $992.39". Yet, if you go back and search again, even from a different computer, you will still see the cheap price...unless you try to purchase it. This is a scam!

They offer price match within 24 hours after purchasing a ticket. Few hours later I found from Google flights a ticket about $70 cheaper, and wanted to have a price match. I was put on hold 5 times which was about 2 hours in total and nobody was responsible for that. Eventually I was able to get it canceled and book it from other airlines. The website looks from ill people who hired few cheap labours just to sell tickets... That is really sad.

I have booked airfare and hotel accommodations 3 times and the flights saved me money and went off nicely. Hotel accommodations are overrated by CheapOair. They are shabby with poor service. Avoid!!

I had a big problem with this travel company. Their customer support very impolite. I bought ticket via CheapOair, today I could not fly to my destination. When I was at the airport, checking corner of the airplane told me this is wrong ticket. Today my visa is expired, because the wrong ticket. From today I am illegally staying in origin country (in Japan). I think, within two days immigration office will deport me, because of the CHEAPOAIR and I never come back to Japan, I will lose my business and everything.

I called Customer service to find out about the deals I was looking at. The price he gave me was way higher than what I was looking at the same CheapOair website. When I told him that, I guess he was offended and asked me to provide all the information. I also told him that as I given dates and destination to him, he should be able to see what I see rather I give him all the information. In return, he told that I am rude... I just told what I felt as it should be and I never thought a customer service rep should be rude to returning or any customers. Especially as a big and reputed company like at CheapOair. Please train your call centre representative to be nice to be on the phone and give respect to customers. With technology, You should be able to listen to my conversation with him. I was not rude to him and at the end, I had to tell that he was rude.

CheapOair provides the worst service for travel booking. I booked my flight accidentally on CheapOair.com (which I don't understand why the website would not redirect you to Canadian website when you're in Canada). I also bought a trip protection plan. I called to cancel my flight in about 6 hours when I found out that they charged me in USD, and they still charged 50 USD for my cancellation with all the protection plan and within 24 hours cancellation policy. I never been any more upset with an online flight reservation service. I would never reserve any other flight through this website. Worst service ever!

I purchased flights for myself and my fiance for our honeymoon from Toronto to Paris. When I completed the booking on the website I selected to pay for one checked bag for the each of us. The website charged me $125 ($62.50 for each bag) and said it would cover the baggage for both legs of the flight. After booking the flight, I immediately realized I did not enter our middle names which is a must for international flight. I called and notified them of the mistake (about 15 minutes after purchasing). They charged me $118 to add our middle names!!! I was quite upset but I paid the fee.

Unfortunate as it was, a representative called the following morning and fixed the previous issue. Maybe I should have been more patient with the previous rep, but after an infuriating chat experience, I needed to end the conversation.

All went well in the booking, took some time, but that was my fault. Flying around thanksgiving always is a hassle. Was booking my own flight, when the whole procedure stopped, my phone rang and it was CheapOair, they said the airfares went up higher, but they took care of it for me. Thanks.

Don’t use this company. I booked a flight from OKC to Austin. I know I entered my dates correctly. Got my email confirmation, and realized it was the wrong dates. Call to make a Change and it ended up costing me 100.00 and some change to correct it. It would of cost more to cancel so I just paid it and deal with it. Then on my way home I get to the airport and told my flight was canceled. I had to buy a ticket from another airline so I could make it home. Now I’m trying to get a refund on my canceled flight and CheapOair is giving me the runaround and will not refund my money. So I definitely would not recommend them to anyone!

Your agent, Stanley, was very professional and took care of the booking process in a very smooth manner, finalizing all aspects necessary to fulfill my needs. Prices were discussed to include all options and desirable decisions were made. Pleased with the good service.

Unnecessary charges - One name had a typo and within two hours I asked your staff to fix it. He told me it will cost me $25 for each way for changing an I to e. I understand that it costs money to reissue a new ticket. To avoid this type of situation I suggest as follow: After a person online ticket, please collect customers information and send email to the customer to check if all of the information is accurate. If a customer does not want to do that then it’s customers fault. This will avoid he said she said situation.

While I was booking my flight, I accidentally forgot to put Jr on my last name. When I called to make the correction, I was very disappointed to be charged $34.95 to make the change or correction. Can the $34.95 be waived?

I bought a ticket to Hong Kong from South America with CheapOair. I researched a bit about layover times and every forum I checked said that the ticket would not be offered if there was not enough layover time. Well, apparently CheapOair does not take enough layover time into account. First, when checking in we were told that when arriving into Chicago, where we were to take our flight to Hong Kong, we should take our bags, get to the counter and check there. We called CheapOair and they assured us we would have enough time to do that. We arrive into Chicago, and when we got to the counter the Hong Kong flight had already closed.

Customer Assistance personnel helped me a lot to booked this coming trip to Dubai. He was very patient to give me enough information on this coming trip. GOD Bless him more. Keep up the good work! Continue to be of great help to lighten up the load of doing paperworks for the travelers.

I was very very satisfied with the service the agent was very professional and helpful. Would definitely use service again. As always looking for the right airline for the right price can be a problem especially as it gets closer to the holidays. The agent didn’t stop helping until I was totally satisfied. Now that’s a good deal.

I had the most horrible experience with CheapOair. I will never ever use CheapOair again and I am writing this review not to express my frustration but hopefully to help others to not make the same mistake. They don't deserve even 1 star but that's the lowest rate possible... I bought airline tickets for my parents in April of 2018 using CheapOair. The flight was in May 2018. Just the night before the departure I got an email that my parent's flight has changed to earlier hours... I was very upset that such important information was sent in an email instead of a call and the fact that we got this update just few hours before my parent's trip.

I was assisted by two of your agents, Boyce and Erasmo. They both were very helpful, patient and professional with their dealings with me. They both got me a good deal for my trip. Erasmo was very friendly and candid, but still maintained his professionalism. You have great people!

HORRIBLE!!! The company is a joke. Customer service is horrible! Liars! Liars! Liars! They do not disclose extra fees until you already bought the tickets and then charge you $50 per person to cancel it. This is ridiculous!

Everything was good, in the middle of my vacations I desired to stay longer in Puerto Rico and I called CheapOair, was easy to use the automatic system and it was easy to change my flights. :) Great help, customer service, very friendly. Thank you, guys! You made my trip unforgettable. :)