CheapOair Reviews

I bought tickets through them for what I was thinking was a deal. Turns out I can buy the tickets for less directly from the airline company. And if I book through the airline, they can guarantee my seats. CheapOair couldn't guarantee any seats. Traveling as a family of 4 with a small child I need guaranteed seats together. So I called within 10 minutes of booking to cancel and was told how I have to pay $50 per ticket to cancel! $50 per ticket?! And just bought within last 10 minutes?! Ridiculous. I even argued with the guy and he kept telling me either keep the tickets or pay the fee. So, I paid the fee to get rid of them. Extremely disappointed! Do NOT ever book with them!

I tried booking a ticket. It took them too long to issue a ticket until the fare gets more expensive... This is their way to deceive customers. I called customer service... They are Indians. I've talked to several of them as I made several calls... They are rude!!! I'm not gonna deal with them anymore ever!!!

They conveniently neglected to include in their pricing that there is no checked baggage allowance for my INTERNATIONAL trip. When I brought up the issue that according to THEIR support Service (customersupport/#baggage-fees) website I do have a checked baggage, they told me to contact Airline and not them. I ended by paying another 150$ (20% of the initial ticket) in order to add a baggage with the air company. Needless to say, I will never do business with them again and I will advise anyone I know to stay away from CheapOair.com.

I bought a ticket from Goa to Bangalore. In website the clock was 12h so I made a mistake and I took a fly for 5h while I wanted to fly at 5am. I bought the travel insurance as well just in case. Then, 3 minutes later I received my ticket by mail, I saw that in the ticket the hour was 17h. I quickly contacted the company by many different ways to ask for changing the hour of my fly. Three hours later I received an email saying that my insurance doesn’t cover this issues, that the company is very sorry but they aren’t solving my problem nor refunding my money. This is a shame, this is unfair and this shouldn’t be legal. I’m going to take the needed legal actions. I’m in contact with a platform of victims of the negligence of CheapOair.

I am writing this review following several bad experience that I had with CheapOair flight booking and customer service. In one instance they offered an international flight with connection in NY. One flight was in JFK and the other in LaGuardia Airport, with 3 hours overlay in rush hour. Unfortunately, I did not pay attention to this before purchasing the ticket. After I called them and explained that what their system has offered is unfeasible. They did not accept their fault, did not even apologize, and did not refund me or try to change the flight. I ended up purchasing another domestic flight and paid from my pocket. The customer service staff are abroad, often rude and disrespectful... really disgraceful experience. If you find a cheap flight there, make sure that you don't ever need to get in touch with the customer service. I am done with this cheap deals.

I have booked flight for my dad and mom. Due to some personal issues I had to cancel it. It began with contacted agent to know about the cancellation policy, he told me best option for safe side take $53 trip protection plan which help to cancel the ticket at no cost. Trip date was June 16 so as per he said I could cancel ticket before 10 days that is before June 6th with full refund. I have checked with him many times to confirm there is no cancellation fee. They are the right people we can contact clarify our doubts so I trusted him and booked the ticket...

Traveling with a toddler and the representative tells me I have to pay an additional cost to pre-book my seats! Otherwise they’re a no guarantee of us getting seat together!!! Smh??‍♀️ Unbelievable. Don’t book with them. The representative I spoke to pissed me off so much I ended up canceling my whole trip and ticket! Not to mention they charge my CC $30 additional for cancellation tickets!

I purchased Airline tickets for my son who is in the Air Force to come home for my daughter's wedding. I purchased the insurance. When my son's Military Orders canceled his trip, I contacted CheapOair to cancel the flight. They worked very hard to not cancel it and said for a fee I could have a credit for the flight. I said I filed with my insurance and I want to cancel my flight. They said to do so I had to pay $50 as required by American Airlines. I contacted American Airlines regarding this fee and they said they did not know what CheapOair was referring to. American Airlines canceled my flight with no fee and no penalty and I did not need to deal with the insurance either. I will never use CheapOair again. They lied and attempted to scam me and they did not honor my son's military service.

I booked a flight on November 15 for the week before Christmas for my mother in law. I did this as a surprise gift for my wife as they both haven’t been able to spend a Christmas together in some time. Very basic flight was all my mother in law wanted, I did as she asked and booked a flight from North Carolina to New Jersey for $213 dollars, I get bombarded by low cost flight offers from CheapOair so I figured, "Hey that’s great." Now here is the fun part, first I take full responsibility for misspelling my mother in law's first name by one letter, completely on me as I didn’t even think to see if it was spelled with one L or two.

I bought tickets on July 17th for a holiday from November 1st to November 12th through CheapOair. On September 20th we received a voicemail from CheapOair to inform us that the flight was canceled and we would be refunded. I immediately called the company to schedule alternative flight plans and I was told I had to purchase new tickets. I asked why they did not give me any other tickets in exchange and they told me that I would be refunded by the airline 2 months from then but to buy new tickets for now. It is now November 20th; I have called CheapOair to get an update on the reimbursement and was told that the airline refused to reimburse us.

Booked a flight to Quito, Ecuador. For personal reasons I had to cancel a few days later. The airline I was booked with was Air Canada. CheapOair informed me that they would take a cancellation fee from me. Also that they keep the remaining money that I could only use on an Air Canada flight only, and I stress “only” to Quito, Ecuador within 1 year from when I cancelled. I had phoned Air Canada and was told I have to deal with CheapOair, which was unfortunate because of the rude responses from their staff. I spoke with 4 people at CheapOair and got different answers all the time. My question was why cannot we use this small refund to fly somewhere besides Quito. 2 agents said yes I can and 2 said, "No. You have to fly to Quito, Ecuador." Again I would never recommend CheapOair to anyone. Very unprofessional outfit.

I booked Nov 16 2018 to Nov.18th. My itinerary said Nov To Nov. 18th but when I arrived they wouldn't allow myself and family to board. They stated that we were booked on the 19th of Nov. which all my paperwork that I received from CheapOair stated Nov.16th to 18th and that is what I had booked, we couldn't get time off from work. That was a trainwreck when we were forced to call work the next day at the very last minute. I have spent about three hrs. on a conference with spirit and CheapOair while everyone fighting back in forth, blaming each other on who was at fault.

I booked a flight 7 hours ago on CheapOair, but requested to cancel because the same flight was 15% ($40 in this case) cheaper on another airline. Turns out they charge a $50 cancellation fee, so was stuck with CheapOair. Now I'm kicking myself for not reading the fine print. Cancellation process is also a hassle since you have to call in to cancel and can't just do it on the website. Stay away from CheapOair -- cheaper options available with no cancellation fees and 24 hours free cancellation!

I am so unhappy with my flight plan. My flight which is only 4 hrs total has a 5 hr layover and my return flight has a 8 hr layover, for more money than straight through Alaska Airlines. Not to mention the layover we are sitting here for is on an island with only expensive ferry service to mainland and we were the only people to have to deboard the flight is actually connecting to our destination, which would have gotten us there 4 hrs earlier today. I called to request changes for the return flight and was talked down to by the representative. Also they say I have to call back after my initial flight in order to request changes for my return. My husband and I paid 1200 dollars for our flights 3 weeks ago and it’s actually about the same or cheaper today through the airline, yet it states we saved 93 dollars per ticket. How exactly is that if it’s cheaper through the direct airline today to book the same flight or the shorter version?

This company will do anything to take advantage of people. I called to change a ticket for my terminally ill uncle, so that he didn't have a 16 hour layover. When I spoke with the airline they said it was $170, but I had to change it thru my booking company and that it might be a little bit more because they might have their own fees. Well when I called CheapOair they wanted $650 to change one connecting flight and tried blaming it on the fees of the airline, ha because I just spoke with them and we know that's not true. Well once that was settled to $280 and we only change one connecting flight, but they caused other problems with the extra legroom seat I paid for him to have on his 15hr flight, which isn't the flight we changed.

Booked a round trip airfare only ticket from Wilmington, North Carolina to LaGuardia in New York City on October 13, 2018 for 10/27/18 for my grandson. Plane flight cost 581.40. Unfortunately, we needed to change plane reservation at last minute due to sudden death of his paternal grandfather on October 23, 2018. Booked new flight for my grandson for 11/17/18... price cost 354.00 - a price difference of $227.00. I have written so many E-mails, contacted customer service and spoken to agents re: this price difference. I want a refund of $227.00. You can never speak with a supervisor and you get told they will look into your situation but YOU NEVER HEAR BACK. The way they treat customers who have a problem and complaint is a disgrace.

Hello, my name is ** Mirjám Petra and I have a problem regarding the ticket that I bought from your company. On 10th October, I bought a ticket from Stuttgart, Germany to Sibiu, Romania and the same track back on the ** site. I have paid with my card, and the bank confirmed me that they saw the transition. The problem is that I haven't got a ticket only an email with a document, on which I can find my name, the date of the both flights, but nothing else. Is this the ticket, is it enough to show this in the airport by the check-in? There is no QR Code or barcode in the document. Please send me the ticket, if it's required. Thank you very much!

I go online to book my vacations about once every other year so I forget what it's like to deal with the constant price changes and get overwhelmed easily. I noticed that when I was making reservations five months in advance to fly from MN to Florida, the flights seemed to fill up fast. So I panicked and bought 3 tickets for my destination. I couldn't sleep all night because I wasn't confident with my hurried decision and I called CheapOAir within less than 24 hours of booking those flights. I asked to changed the dates to something very similar to what I had, but different times of day. I was charged $118 per ticket. I had also purchased all the possible insurance I could purchase to protect myself financially which I thought included changing my mind about my flights for no additional cost.

I booked a return flight from Vancouver to London. The return flight had a layover of a couple of hours in Phoenix. I phoned CheapOair within 24 hours and asked to be able to just stop in Phoenix as I had some business to deal with there. So I made the request within 24 hours. I was asking for a simple change. Not asking for any monetary credit. Just wanted to get off with my luggage in Phoenix.

Buy a ticket Boston London Lisbon to Boston when got in airport. I bought my tickets with them. The way back my ticket wasn’t there. I had to stay 2 days in Lisbon and buy new tickets. I asked for refund. Never with "never happening" so I will never ever gonna book in this website anymore.

I purchase a ticket online. I was told it will be confirmed in 24 hrs. My card was run but decline because I had us conversion rate mix up. I had 10 less on my card. No one called to inform me. I could have given another card. Because of this I lose my special price for the tickets and my clients could not have travel. Until today. I called your company 8 times with no resolution. I had to cancel everything and purchase another ticket. I don't think I will using your company again. It cost me too much money.

Up to now I still cannot believe that this is happening to us. As we do not know how will we go home because of what CheapOair did to us. This was my response to CheapOair after having several chats and calls My response: "I do not need a refund. I need you to us a return flight. We do not have any way to book as we do not have our credit cards with us and no ready cash to buy ticket."

I have used CheapOair many times over many years, and had always found the prices cheap and everything in order. However, about a month ago, I bought tickets to visit my mother in London for Christmas. Unfortunately, after I made the change, I realized that I had not capitalized one of my middle names. I sent an email to ask for a correction, and the next time I saw the confirmation my middle name had replaced my first name. So, I tried to get the name changed again. This time, I was told it could not be changed and that I would have to show up early on the date of my departure and ask the airline to let me on the plane anyway, which seemed absurd.

I am planning to travel to Africa to see my family in December for the holidays. I booked my ticket well in advance, on August 10. I was happy at first when I booked. Everything looked like it went well. But then changes started to happen. I was told I had to fly into a different airport and travel to another airport at my own expense. Moreover the airline could not waiver my domestic baggage fees. I am still trying to get help between the airline and the travel agent and am being bounced back and forth. I am so disappointed right now. I was told last week that they will get back to me within 3 days but it's not 6 days of waiting. Trying to call their phones is a nightmare with long wait time and the transfers. Someone dropped my call and could not even bother to call me back! I hope it's the last time I book with them!

I made a flight 3 months in advance. After a week they canceled the trip, and tried to reschedule 5 1/2 hrs later, which then went to another island before going to the island that Im wanting. I called to get a refund right away, as this flight would not work with my schedule. They proceed to tell me INSEL AIR has the right to change any flight as long as they get you a new one within 6 hrs. My flight was 25 min, a short hopper flight. The new flight was over an hr and a half, 5 1/2 hrs later, which would put me to the island 6 1/2 hrs later. They say I am screwed. No refund. How can they do this?

They treated me very well. They solved my problem. The lady was very cordial with my call. I do recommend it. They are very effective. They are very professional. They have solution about flights and hotels. I congratulate them.

Worst customer service I have ever experienced. 4 hour phone nightmare with 5 reps. who could not communicate effectively in English. Sounded like they were reading scripts rather than using common sense. Did not know all their flight options. Agreed to do things and did not follow through. Paid about $100 more than if I had booked myself or gone with other booking companies. Don't know if upper mgmt. incompetence in training their phone people or outright dishonesty.

Booking Agent - He was very professional, friendly and kind. He took care and very helpful in booking my flights. I really do appreciate him and keep up the great work. I wish I could get him every time I book a flight. He took the time to call me back to see if my itinerary was correct.

Highly recommend, updating travel plans is very helpful. Accurate info and on time. Rates in all areas such as airfare, hotel were reasonable. Staffs are very thorough, helpful, full of patiences, offering good deals. I will continue and refer this company to my relatives and friends for their future trips.

Booking our trip through Cheapoair has been an absolute nightmare. We booked an all inclusive vacation to the Bahamas through this site. First, two days after booking we were told that our hotel was sold out and they had taken the liberty to reassign our hotel...this was a lesser hotel. It only had 5 restaurants compared to the 15 at the one we booked and was not even on the beach!!! Who goes to the Bahamas to not be on the beach?? Then, our flight got changed without our knowledge from a three hour flight to us travelling for 8 hours to get to Atlanta from the Bahamas. Our flight through Florida was changed for a flight to NY and then another flight to Atlanta!!

Extremely unpleasant experience with CheapOair. I’ve been using them for many years, nothing happened until now… I mistakenly switched the order of my dad’s first and middle name when booked the airline ticket. I was suggested to call the airline directly to change the name. However, airline directed me back to CheapOair to make the changes. I was advised from the airline that CheapOair could change the name for me but needed to pay an extra charge which I had agreed because this is my mistake.

The booking agent that booked my seating arrangement for a window seat should look at the seating on an airbus jet 321 because seats number 18A and 19A do have a window. The agent should look at the seating before he books those seats for the person. P.S. maybe I should look first but that is not my job, it's the agent job.

I booked with them and the next day there was a $32.00 add on which I did not see at the time of booking. I called and the person I talked to was not very nice. I will not book from them again. The price they gave me I could of got cheaper with another company.

I was very pleased with your representatives. They were very friendly and easy to talk to. As I explained my needs, they were very helpful in finding the right fit. I had an issue with one of the charges and another associate helped me with removing the charge. Kudos!

My husband booked a flight for me and our baby through Cheapoair. My husband wrote my last name as my married name but the one on the passport is still my maiden name. So now we are calling CheapOair customer service and they said they can charge us at least $100 to change the name. I'm so disappointed because it took us a long time to save money for this flight and now we might not be able to fly. ???? The site was confusing since it says 'NAME AS STATED IN PASSPORT OR GOVERNMENT ISSUED ID. We are confuse since my Govt IDs are all my married name now. Except for the passport. ???? I'm so stress out right now..

There are so many professional ethical website out there and it is foolish to deal with this site that has deceptive pricing that changes once you go to booking page. Sometimes you may book without noticing increased price. They should be shut down. I had this experience more than once. Cheaters.

I had a great experience with CheapOair. The agent helped me patiently find the best deal that accommodate my needs. So happy that I chose the CheapOair and decide to call them! They are definitely the best price and deal around.

I realized after making a reservation at CheapOair.ca that I made an error and that I needed to make the reservation at CheapOair.com. Very pleasant experience with .com in accommodating my change of reservation. .ca promised on October 30, 2018 to cancel my reservation and give me a full refund. On November 10, 2018 I was informed that my reservation at .ca was not cancelled as well as my request to delete my account at .ca. This has all been documented by discussing with customer service. I have requested from .ca to honor their promise of a full refund by EOB on November 16, 2018 and to remove me from their .ca account.

I have used CheapOair numerous time to reserve flights for me both in the U.S. and Caribbean islands. I have never experienced any problems and will continue to use them to book all of my travel plans in the future. Efficient and knowledgeable.

I've applied the promo code on it the flight ticket that I booked. However, after I paid and double check the breakdown, they did not deduct it. So I've called to ask what was going on. They said they didn't charge me any agency fee, so the promo does not apply. She sent me an invoice to show a breakdown, but the breakdown is different from the website itinerary breakdown. She kept arguing that they didn't charge me any fee and that what I saw in the website breakdown is wrong. BUT, if it's wrong, it's still CheapOair fault. She sounds like she blames me for it. Totally not satisfied with their customer service.

I changed my flight date Bangkok - Miami via telephone. During the phone call the waiting period to get feedback from your customer service was very long. Also I was told that in a couple of hours I would get in my e-mail the new air ticket number and airline confirmation, two days have passed by and I'm still waiting!!!

When I booked a ticket on CheapOair the website offered baggage purchase at the time. I was purchasing 4 tickets and opted to pay the $25 per bag at the time that I bought the ticket. Upon arrival JetBlue indicated that my bags were not paid for so I had to pay again. After returning home I called CheapOair and they said it was not their problem but JetBlue - I contacted JetBlue and they said our tickets in the system do not indicate that baggage was paid and furthermore they do not allow third party vendors to collect for them with regard to baggage. So I am out $100 with CheapOair directing me to JetBlue who I did not book through. I will not use CheapOair again. They have been no help and will not take any responsibility.

We purchased a ticket for overseas travel. Immediately we received many odd messages and CheapOAir began taking numerous amounts of money- above and beyond the ticket price- from our account. This looked like fraud. I called them and cancelled my ticket. I also changed my debit card number. The following day CheapOAir again started taking random amounts- to include the ticket price- from our account again. These people are very difficult to work with, they are not honest, and I would NEVER EVER purchase a ticket from them again. I will also tell everyone I know not to purchase from CHEAPOAir. This company is NOT HONEST!!!

Booking through CheapOair was a very positive experience. From start to finish your customer service reps were helpful and did all they could to make our booking a positive experience. Emails were also a big help to keep us up to date about our flights. Thank you.

It was a cinch to book with CheapOair! David, the agent, was super fast and accurate, even though the arrangements were complicated. Talking to him by phone allowed me to drive to my client’s office while handling holiday travel. Would HIGHLY recommend this company!

I'm working with CheapOair almost 4 years, so the first site where I go to find tickets for flying is them and always recommend to my friends to use them because of customer support and cheap, good tickets, but not that time. What happened guys, I bought a ticket for me and for my husband to Hong Kong and back to Kiev a month ago. We came to Hong Kong stayed there and I had problem with my leg before flying back home and we went to hospital there, so because of that we were late for our flight just for couple minutes.

The guys at CheapOAir are very well trained and professional. Problem solving skills are amazing. The service which was provided to me was first class and I could not have asked for a better one. Amazing!! I will recommend CheapOAir to all of my friends.

Dealing with CheapOair has been horrible. I booked a flight and they changed the date to a date that does not suit my plans. I have called 5 times and waited over an hour or more each time. They don’t seem to want to resolve my issue. Don’t book through them.

This is the second time I have dealt with CheapOair. The first time I was skeptical; but this time I knew what I wanted and the sales associate was very helpful and got me the best fare I have seen. I would recommend it!

This company deserves a zero if I could. No one has a clue what they are doing, and I was on hold for about an hour eventually no one coming to the phone. All I needed was a statement saying I did not get any credits issued for a canceled flight for sick family members so I can get a refund via my credit card. This is somehow impossible for this company. Making matters worst, they said all the passengers had been claimed on the return flight. How does this make any sense? Literally terrible customer service. Should be shut down honestly.

I have used them more than once, always had my flight ticket and if any issues they were very polite and helpful. I am thankful for all they did. I would and have recommended them to family and friends.??? I will definitely use them again in the future.

I was very happy with the help that I received on my two different reservation in last 30 days. Will definitely use your service provided I get the best service, quality and price. Customer service took time and made sure of all the aspect before ending the call. Very courteous and professional. Thanks.

CheapOair does a great job for their customers. They follow you all the way from beginning to end with accurate information and updates. Great customer service at reasonable prices! I would definitely recommend their service to all who are interested in fast, friendly, reliable service!

Approximately 1 1/2 hour after making my flight arrangements with CheapOAir I found a cheaper price with Priceline and called to cancel or asked if CheapOAir could match the price Even though the representative found the lower price on Priceline she told me there would be a $75.00 cancellation fee which would not allow me to get my tickets at Priceline for $116.00 plus $75.00 cancellation fee would have made my tickets more expensive. Even though in the end they deducted $29.00 I feel CheapOAir should have matched the Priceline price.

I have used CheapOair several times and always got the best prices even going thru the airlines directly. The little extra is saving $20-50 off air helps to cover unfair luggage cost. Although recently I could not book directly online and had to call your call center due to very slow processing but I did get the flights needed. Person advised me that there was a system upgrade ongoing on mid day Saturday. Seems very strange having 25 yrs of IT experience.

I have not received my final bill, but I really screwed up and everyone was so helpful. I had booked my flight plan incorrectly, wrong Columbia. The receptionist were all very calm and supportive. Thank you for being so understanding.

Booked Round trip flight from Tucson to Austin departing 10/12/18 returning 10/15/18. Paid $346.54 for Flights, seat choice and Trip Insurance. Tuc to Aus bathroom door would not open once inside. Flight attendant had to stay outside door to let passengers out after use. No big deal things do break. Return flight from Austin was suppose to depart at 3:43 PM. Flight was delayed 3 hrs. No call text or email to advise. Via Air App was installed on phone. No notification whatsoever. 3 hours pass then again NO CALL TEXT OR EMAIL that flight was CANCELLED. I called VIA air and asked what was going on? Rude, inconsiderate and condescending agent said that flight was canceled due to mechanical problems and that next available flight from Austin to Tucson would be 3 days later on 10/18. Agent was abrupt and actually hung up.

I would like for the same agent to call me, please. 3 pm Dallas Time. I would like to purchase another ticket. The prices are good. The agent was very professional and very helpful. Going to Mexico sometimes is difficult to get tickets. Thank you.

Worst I have dealt with, made two bookings in 3 weeks. Was charged twice for my first booking $900. Had to wait for long time to get my money back. Had to pay a penalty to my bank for making a late payment on my mortgage and got no compensation. Then on the second booking made a 1 letter error in the name and had to pay $25. Absolutely terrible. Will never book with this company again!!

My fiancé does not speak or read English very well. I made this booking for her. I had no idea the red tape that we had to endure to get a email in Spanish. I was very disappointed that Customer Service had such difficulty with my request.

There is a great deficiency in your booking online software. It does not allows to book a flight for a child who turns 12 on return trip or who is over 12 while booking. It is horrible thing for the people who want to save their booking time online.

Very bad experience! I try to book two tickets from BQN to PDX. Their price posted was $596.40. It went up to $976 without notice. They blame their computers. I have pics of their price. Deceptive price.

I bought tickets through CheapOair for my parents for flight from Europe to US and back. When they were flying in to US everything was fine but when they were going back home all of a sudden we have to pay for their luggage because it is not included in the price. I call CheapOair and talk to them and they said that they are just selling tickets and that they are not responsible what airlines are doing. I can maybe understand that they don't know what airlines are doing but you should know what are you selling. Because who would in their right mind buy the ticket that doesn't have luggage included in the price. So what they doing is they advertise cheap tickets without a luggage and when you end up paying for the luggage it is not cheap ticket anymore. I travel often and this is the first time that I bought ticket through CheapOair and I'll never make that mistake again.

The support assistance was very helpful to help us add another last name to my son. It was done very efficiently. We were guided the whole process by phone and are very pleased and for sure will recommend to family and friends.

When I originally called in to receive a price, they gave me for 6 people to travel from JFK to Amman, Jordan a price of 5,837. Then when I confirmed the price with them, the price changed to 5,865, which was not a problem. After they charged my credit card the price went up to 10,000. They tried to explain to me that the price did not hold for more than 2 minutes. So I talked to the manager, Sunny, and I asked him to refund my money. He said he will but I have yet to receive it. Be careful when you spent your money with them. They are a bunch of crooks.

I called your rep during the process of online booking. He (Kelton?) assured me that I would save money by upgrading my 'Economy Light One' tickets so that I wouldn't have to pay for our first checked bags and carry-ons, and he assured me I was saving money on our seat assignments. The approximately $1,550 cost of my original tickets ballooned up to ~$2,275. Exactly NONE of what Kelton said was true. After cancelling my booking with you, I re-booked with you, which was odd, I know) and then called Air France/Delta to inquire about baggage fees and early seat assignments.

You guys and gals are great. Always helpful and polite. Your helping me save money goes a long way as I do not command a big salary. Your excellent customer service I love because I am a service industry professional. Keep up the good work and be proud of your work. It makes a big difference.

As an older adult who is less technology savvy, I was having difficulty with flights online matching up on the dates and the time necessary for my family. Clifton was extremely helpful in securing flights compatible to my family circumstances. I was unable to switch flights online; Clifton arranged a great travel experience.

I called 2 days before just to add my middle name to my flight ticket, so there wouldn't be an issue. They tried to tell me it would cost $175!!! I told them absolutely not. The agent came back and told me the lowest she could go was $105. I explained to her that I wouldn't pay one thin dime to just add my middle name. Ended up calling the airline direct and they added it with NO CHARGE!!! CHEAPOAIR ARE SCAMMERS!!!

It was an experience where not was disclosed, I didnt find out my baggage was not included when I bought my ticket, and to find out it was going to cost more to get my bags where I was going and back home more than me did not make sense to me. That is NOT saving money.

I had to call twice for some further assistance due to my husband's health issues and was more than pleased with the friendliness and quick service I received. Thanks again! Much appreciated! Good job! Will book with you again! Price wasn’t bad either!

I had bought a round trip ticket to London from CheapOair, before going to a visa appointment for England (having ticket was required). Since I wasn't sure that I get the visa or not, I got ticket protection to insecure my purchase and would refund it something went wrong. And it did! After 2 weeks they sent a letter that said I didn't get the visa. Then I attended to cancel my ticket and CheapOair customer service told me it's nonrefundable, just like this! They kept telling that you could refund it after couple days, but I didn't know about my application decision. They didn't care about what I was telling about ticket protection I'd bought. I was their client for years and now I won't buy any ticket from them and I tell everyone to not buy ticket from them. I lost all my money and they didn't help me.

I had to ask for their help (2) times to change some items in my round-trip flight from Los Angeles to Barcelona and both times, the rep I talked to was extremely helpful. The major help I needed was to book another flight because we missed our initial flight from BCN to LAX and the rep did all the arrangements with the airline to get us into a new flight the next day. I will use their service again.

This is the worst travel experience that I have ever encountered. CheapOair sent me about time to check in online email. While checking in for our flight, I was told that CheapOair had cancelled our tickets. We had not received any notice of this! After several attempts during the course of hours to get it straightened out with CheapOair on the phone, I gave up. Aeromexico was able to straighten it out and get us tickets reinstated. So we went on our trip and the same thing happened on the return flight. I will never book through them again.

Bought my tickets online. They sent me an email to choose our seats so I did so. Receive NO notification at the end that I would be charged an extra $176 for choosing seats in coach!!! Called CheapOair and said the seats are non-refundable. They made me call the airlines to also confirm they are non-refundable. I would never have been charged had I got the email to simply pick my seat. Done this with other organizations and have NEVER been charged for picking seats in the same class you bought tickets for. NEVER dealing with CheapOair again!!!

I booked a flight online and when I checked the confirmation email to my surprise it was not for the dates I thought I had chosen. So, I called customer service within 1 minute of getting the confirmation email. I asked to cancel the reservation so I can rebook it for the travel dates I wanted and was told that there is a $75 fee. This is misleading and deceptive since their website says there is no fee for cancellations within 24 hours. Also when I called back a day later I was told that the cancellation fee is $50 and not $75. This is the last time I book with CheapOair.

Do not get your flight through this company. Just go to the airline itself and get your flight. I have a flight scheduled for 10/26/18 and I called last week just to get the flight transferred or change the date. The company refused to give me my money back or transfer the flight. I had a family emergency and needed the flight changed.

I booked flights from Vietnam to Vancouver and Vancouver to Montreal and ever since I did the website has been unavailable as well as the phone from here. I couldn't see when my flights were and lost 2700$. I am disappointed with the service and the fact that I had no way to change or cancel my flight. This website is a joke and I travel 20+ times a year and will vehemently deter every single person I meet from ever booking with them. No one has gotten back to me in over a month.

Well done. We appreciate the dedication and courteous way in which staff handle our requests and requirements. They are patient and good humored. Our changes and requests were always met with a receptive ear and willing response. We recommend these people.

Have the worst possible service. The website has bugs and pick up the wrong details even when you fill in everything right and then they have the galls to demand money off you. Wasted $100 on the bloody site. Don't book flights from these guys unless you wanna get robbed.

Customer Service Manager called right away and refunded 100% of my tickets along with the cancellation fee, $100. I am completely satisfied

I was approved for CheapOair credit card in July. Since then I used it twice and have been making my regular monthly payments. I recently made a $500 payment which shows in my history, now I’m trying to booked another fly and my card was declined. When I called customer service I was informed that my $500 payment was partially applied and the rest of the money will be on hold for another 5 days. Due to a stupid policy since my account was new. I’ve never heard this before, I’ve been working in the financial industry for 15 years and it’s simple. If the money is out of my bank account it should be applied immediately to my line of credit. You have no right to hold my money. Now I’m unable to book my flight which by the way went up $65 since I couldn’t book it! The worse experience ever!

We added on to our airline tickets a rental car and everything went as planned. Overall we were very happy with the experience. The staff at CheapOAir and the ones at the airport and at the car rental agency were very efficient and helpful.

Bought a ticket for me and my son on Oct 8th and have not done anything with the booking after I got the confirmation email. Today Oct 23rd I received an email saying that my seat selection has been completed for 3 of the 4 flights. It seemed odd since I haven't chosen any seats yet... I went to check my booking to see that an additional $496 was charged to the original credit card on Oct 23rd for seat selection + a 29.95 fee billed by CheapOair.

Nothing but problems since buying our tickets. We purchased round trip tickets from San Francisco to Sydney. While the price was good, the effort to fix all the problems made it not worthwhile. Kept getting emails showing changes to our flights, when actually there was no change. Paid for specific seats on flights and eventually had to go direct to the airline to fix seats to the correct ones.

After trying to book a nonstop flight from BEG to AMS, and failure to do it (by mistake I got a much more expensive one) I called a customer service, and after more than an hour we finally canceled the wrong and booked the right flight! For me it worked better to talk in person to someone from CheapOair! I am thankful to your representative for her patience, knowledge and guidance in obtaining the right ticket!

Booked my flight with this company from Las Vegas to Budapest. The price I have seen on the website looked ok. Then they charged my credit card for $102 for the fee. The booking did go through Finnair but It was a British Airways plane and American Airlines. I was charged $60 for my luggage each way??? Charging for standard size luggage on an International flight??? Never happened before and I do fly to Hungary twice a year. Hidden fees $102 and $120 for my luggage with Finnair who does not even uses its own plane. Stay away and DO NOT BOOK YOUR TRIP WITH THIS COMPANY.

I booked my flight from US to Paris via Icelandair using the CheapOair website. It was mentioned Economy in the CheapOair website. The Icelandair website mentioned a free checked baggage for economy. Hence, I booked the flight but when I contacted the airlines they said I was booked under Economy Light and no checked baggage allowed. It was mentioned nowhere in the CheapOair flight while booking and nowhere in the confirmation email. Now I have to purchase the baggage. Stay away from this website.

I called to make reservations rather than online as their advertising indicates you may get a better price. I had already checked online rates. However the agent was unable to find the low price online for the same day. Based on his recommendation that he was giving me the best price on an alternative date I made reservations on the phone thinking I had 24 hours to find a better price or cancel. I called back almost immediately when I saw online what I wanted was available to change to my first choice.

I used CheapOair to purchase two one way economy seats to from Newark to San Diego. Booked the flight, the website request I choose seats, I chose the seats and was informed that there was an additional fee for the seats. I then unchecked seats and completed the transaction with credit card. Received email confirming purchase. I then get a phone call from CheapOair that the transaction is incomplete because I did not choose seats. I told the caller that I wasn't going to pay additional funds for a seat I already paid with the tickets I purchased.

On 10/21/2018, I booked 4 tickets for a family to visit me on Thanksgiving. After book thru CheapOair, I called and inform the family but they said they wouldn't be able to make it. Called CheapOair within 30 mins and they wanted to charge me $50/ticket... total $200 for all 4 tickets. After arguing and explain how unfair, they dropped it down to $100. This is very ridiculous even FAA Regulation prohibited airlines to charge any fee within 24 hours. They dared to charge me a fee of $100 for the tickets I booked and tried to cancel within the hour.

The agent was courteous, professional, and efficient in finding the lowest possible fare for my destination. I am completely satisfied with the tickets for my trip. I would not hesitate to recommend your company to any of my friends or relatives.

I Inadvertently booked tickets with CheapOair for my son, his fiancé and her little boy to fly from SLC to PDX prior to Thanksgiving. That part was my mistake. I was trying to book quickly while at work and thought I was on Alaska Air's website not CheapOair. However, they charged me more than what I was told I would be charged and was more than I would have paid if I was on the Alaska website as I intended. I was also not able to put in that my grandson has a peanut allergy nor was I able to select seats. Since our grandson is 6 yrs old he obviously needs to be seated next to at least one of the adults he is traveling with.

The person who I spoke was very helpful and helped me with any needs I had. I asked questions and she answer them all. She was very knowledgeable. I had an issue with using the website so it was good to have a friendly voice assisting me.

If you are unlucky and you have to cancel or change your flight you are in mess with CheapOair. I have called CheapOair 10-15 times to find how much is the refund and when will I get refund for a canceled ticket. Every time same answer, billing is calculating. Don't understand if CheapOair need to go to space to do calculation for a refund. I have wasted 15 plus hours to find a refund which might be just 300-400 dollars. Is this their strategy to not pay you back. Where else can I complain? How do I get to Sam Jain CEO to have him see how efficient his Operations are.

Online services and options were easy to navigate. Notification by email was quick and accurate. Adding a rental car, using another credit card by phone was an excellent experience, the agent was informed, helpful and efficient.

I will NEVER do business with this company again! I made reservations to Hawaii months in advance to ensure a good price thru CheapOair only to be called 24 hours before our flight to the islands to change everything we had booked. THEY canceled all reservations, booked us on a new flight w/ a 10 hour layover (ugh) and then on top of that charged us an additional $800.00. NEVER AGAIN!

I had a good experience. I will call and use the services again. Those that helped me were patient with me and very informative. I would recommend this company to other people. I never heard of this company until I started looking for flights.

All three reps from CheapOair, the airline, the hotel, and lastly again the airline rep who help me with the "Premium seat" excessive, disguised, unfair, robbery method, were very professional and helpful.

The agents went out of their way to help me and solve any problem that came up. My CheapOair credit card was first declined because they thought that someone was using it illegal and that was great. This reservation was very important because my daughter Rosalyn will graduate from college in May 2019. Thank you very much.

I booked a flight and within 1 minute realized the arrival time was 24 hours after departure rather than getting my son home the same day/night. I called within 3 minutes and they were happy to cancel for a $50 charge!!! Oh, and the rest of my money will be refunded within 2 weeks. Just wow. They had not even had time to ticket the flight, so the money they kept was basically just because they could. My bad for being a trusting person and counting on companies to do the right thing. Just know what kind of operation this is - one where they make their money by taking advantage of people’s mistakes.

Picking dates of travel was easy. Picking flights was simple and easy to do. I was also prompted to find a rental car and nearby hotel for my visit. Easy to do. Would encourage anyone to use this format to plan their trips.

CheapOair shows a price on a search, then when you go to purchase it, this is what you see: "Due to airline fare or availability updates that occurred after we posted the latest price, your price changed from $403.39 To $992.39". Yet, if you go back and search again, even from a different computer, you will still see the cheap price...unless you try to purchase it. This is a scam!

They offer price match within 24 hours after purchasing a ticket. Few hours later I found from Google flights a ticket about $70 cheaper, and wanted to have a price match. I was put on hold 5 times which was about 2 hours in total and nobody was responsible for that. Eventually I was able to get it canceled and book it from other airlines. The website looks from ill people who hired few cheap labours just to sell tickets... That is really sad.

I have booked airfare and hotel accommodations 3 times and the flights saved me money and went off nicely. Hotel accommodations are overrated by CheapOair. They are shabby with poor service. Avoid!!

I had a big problem with this travel company. Their customer support very impolite. I bought ticket via CheapOair, today I could not fly to my destination. When I was at the airport, checking corner of the airplane told me this is wrong ticket. Today my visa is expired, because the wrong ticket. From today I am illegally staying in origin country (in Japan). I think, within two days immigration office will deport me, because of the CHEAPOAIR and I never come back to Japan, I will lose my business and everything.

I called Customer service to find out about the deals I was looking at. The price he gave me was way higher than what I was looking at the same CheapOair website. When I told him that, I guess he was offended and asked me to provide all the information. I also told him that as I given dates and destination to him, he should be able to see what I see rather I give him all the information. In return, he told that I am rude... I just told what I felt as it should be and I never thought a customer service rep should be rude to returning or any customers. Especially as a big and reputed company like at CheapOair. Please train your call centre representative to be nice to be on the phone and give respect to customers. With technology, You should be able to listen to my conversation with him. I was not rude to him and at the end, I had to tell that he was rude.

CheapOair provides the worst service for travel booking. I booked my flight accidentally on CheapOair.com (which I don't understand why the website would not redirect you to Canadian website when you're in Canada). I also bought a trip protection plan. I called to cancel my flight in about 6 hours when I found out that they charged me in USD, and they still charged 50 USD for my cancellation with all the protection plan and within 24 hours cancellation policy. I never been any more upset with an online flight reservation service. I would never reserve any other flight through this website. Worst service ever!

I purchased flights for myself and my fiance for our honeymoon from Toronto to Paris. When I completed the booking on the website I selected to pay for one checked bag for the each of us. The website charged me $125 ($62.50 for each bag) and said it would cover the baggage for both legs of the flight. After booking the flight, I immediately realized I did not enter our middle names which is a must for international flight. I called and notified them of the mistake (about 15 minutes after purchasing). They charged me $118 to add our middle names!!! I was quite upset but I paid the fee.

Unfortunate as it was, a representative called the following morning and fixed the previous issue. Maybe I should have been more patient with the previous rep, but after an infuriating chat experience, I needed to end the conversation.

All went well in the booking, took some time, but that was my fault. Flying around thanksgiving always is a hassle. Was booking my own flight, when the whole procedure stopped, my phone rang and it was CheapOair, they said the airfares went up higher, but they took care of it for me. Thanks.

Don’t use this company. I booked a flight from OKC to Austin. I know I entered my dates correctly. Got my email confirmation, and realized it was the wrong dates. Call to make a Change and it ended up costing me 100.00 and some change to correct it. It would of cost more to cancel so I just paid it and deal with it. Then on my way home I get to the airport and told my flight was canceled. I had to buy a ticket from another airline so I could make it home. Now I’m trying to get a refund on my canceled flight and CheapOair is giving me the runaround and will not refund my money. So I definitely would not recommend them to anyone!

Your agent, Stanley, was very professional and took care of the booking process in a very smooth manner, finalizing all aspects necessary to fulfill my needs. Prices were discussed to include all options and desirable decisions were made. Pleased with the good service.

Unnecessary charges - One name had a typo and within two hours I asked your staff to fix it. He told me it will cost me $25 for each way for changing an I to e. I understand that it costs money to reissue a new ticket. To avoid this type of situation I suggest as follow: After a person online ticket, please collect customers information and send email to the customer to check if all of the information is accurate. If a customer does not want to do that then it’s customers fault. This will avoid he said she said situation.

While I was booking my flight, I accidentally forgot to put Jr on my last name. When I called to make the correction, I was very disappointed to be charged $34.95 to make the change or correction. Can the $34.95 be waived?

I bought a ticket to Hong Kong from South America with CheapOair. I researched a bit about layover times and every forum I checked said that the ticket would not be offered if there was not enough layover time. Well, apparently CheapOair does not take enough layover time into account. First, when checking in we were told that when arriving into Chicago, where we were to take our flight to Hong Kong, we should take our bags, get to the counter and check there. We called CheapOair and they assured us we would have enough time to do that. We arrive into Chicago, and when we got to the counter the Hong Kong flight had already closed.

Customer Assistance personnel helped me a lot to booked this coming trip to Dubai. He was very patient to give me enough information on this coming trip. GOD Bless him more. Keep up the good work! Continue to be of great help to lighten up the load of doing paperworks for the travelers.

I was very very satisfied with the service the agent was very professional and helpful. Would definitely use service again. As always looking for the right airline for the right price can be a problem especially as it gets closer to the holidays. The agent didn’t stop helping until I was totally satisfied. Now that’s a good deal.

I had the most horrible experience with CheapOair. I will never ever use CheapOair again and I am writing this review not to express my frustration but hopefully to help others to not make the same mistake. They don't deserve even 1 star but that's the lowest rate possible... I bought airline tickets for my parents in April of 2018 using CheapOair. The flight was in May 2018. Just the night before the departure I got an email that my parent's flight has changed to earlier hours... I was very upset that such important information was sent in an email instead of a call and the fact that we got this update just few hours before my parent's trip.

I was assisted by two of your agents, Boyce and Erasmo. They both were very helpful, patient and professional with their dealings with me. They both got me a good deal for my trip. Erasmo was very friendly and candid, but still maintained his professionalism. You have great people!

HORRIBLE!!! The company is a joke. Customer service is horrible! Liars! Liars! Liars! They do not disclose extra fees until you already bought the tickets and then charge you $50 per person to cancel it. This is ridiculous!

Everything was good, in the middle of my vacations I desired to stay longer in Puerto Rico and I called CheapOair, was easy to use the automatic system and it was easy to change my flights. :) Great help, customer service, very friendly. Thank you, guys! You made my trip unforgettable. :)

Well to be TRUTHFUL, it's PATHETIC that I made a reservation and quickly realize that I had one day wrong. Call right away to change only one day and had to pay extra for this change. Will I recommend this site to friends? ABSOLUTELY NOT.

On Friday evening, 12 Oct 2018, I made a reservation for a round-trip flight from IAD to Roswell, NM (ROW). The courtesy and competence of the agent with whom I dealt (Samara) was outstanding. I have booked with CheapOair before, and will do so again.

CheapOair is easy to use and I always check all the different sites and end up buying here cause it always finds the best deals. I was having trouble with my internet so I just called to book a ticket and the person was so friendly and easy to understand. He offered me the best deal and didn't try to get me to buy any extra junk. I believe his name was Noel. Great job!

When booking a flight for my wife and I I accidentally entered one incorrect name. Instead of having me cancel the flight and re-book I was convinced to pay $30.00 to change the name, additionally I was convinced the pay another $29.00 to guarantee our seats. The worst part was I had to spend almost an hour on the phone and to top it all off CheapOair charged me twice for our tickets ($1,111.90) and I need to wait 3-5 days to get my money returned to me that should never have been charged in the first place. On top of all this is the language barrier, your support team try but it is not that great and sometimes frustrating for both sides.

Don't believe any of the other reviews on this page. The tickets might seem cheap, but they make their money somewhere else. They charged me the same amount I paid for a plane ticket to add a middle name to the ticket! They charged ridiculous amount of money to cancel a plane ticket, so I got back less than a third of what I originally paid. Please, just do yourself a favor, and avoid this hazel, book with some other company. This has been the worst experience of my life booking a plane ticket.

The person that took my reservation was very professional and efficient. I think your website should be improved. I could not book online and the flights he booked me on was not shown on your website. We booked a round trip to London a few weeks ago and again we had to call. Flights were not shown.

I used them several years now but now no more! They have these thieving policies of canceling your whole flight if you miss one leg!!! Think about that... I intend to go after them for this. Cost me $600!!!

Please never buy insurance for your flight. They send you to make a claim online and ask lots of questions, even asking for medical paperwork to prove your cancelation. I had to cancel my flight due to a close family emergency. DON'T BUY. TRAVEL INSURANCE IS A WASTE OF MONEY!

So far my experienced has been a good one. I am a little concerned about the changes and if they will stop so that I can count on the flight. I have a connection flight before and after to consider and my concern is that the flight times will change and I will not be able to catch one flight or another due to changes. So far the changes have not affected the connecting fights from and to LAX. Personnel have been very nice to date and I have not experienced any real problems and I thank you for that.

After a horrible experience with CheapOair, we have decided to try to use them again. Undeniable - they are super high-tech, and seem to have access to deals that no one else does. Their system is a bit elusive - you can book things online, but sometimes when you call, they can offer you even better deals (with arrangements not yet listed). The system of redeeming reward points is a bit convoluted, and points cannot be used for all areas of travel (e.g. rental cars). That said, our latest booking went really smoothly, communications are instantaneous and clear, and we are hoping this will be a really good trip experience to cancel out the prior one.

The agent who entertain me was very helpful. I dont know much about computer and booking. He was able to guide me Patiently and giving me some good advises regarding finding better deal and offered some incentives and bonuses due to me as I am a frequent flyer plus the fact that I am Señor citizen with some privileges and gladly offered them to me.

Cannot afford to lose $390+ through no fault of my own. The first person I spoke to charged me too much and another person adjusted it. Then when I was told I could add a seat to my reservation. I found out I had to pay for the seats going and coming back. Finally spoke to a woman who gave me $20.00 credit on the booking. But I still lost $371.00 because I could not pay any more money therefore, could not take the flight.

Booking through CheapOair was a good experience and I'm recommending it to my family and relatives. I was able to get the fare I was looking for and found seats I wanted. My experience of dealing with CheapOair was pleasant experience.

Never again!! The service here sucks as bad as United Airlines and needs to be changed. Trying to get a flight departure extended a couple weeks due to a family emergency and these people offer a $200 change fee and next to no service!! We will never use either of these rip offs again!!

Never again. Got tickets for wife on a return trip from Detroit. Made them for the 9th. Day before she had to leave, looked at the tickets they were for the 16h. Charged me another 250 to change them, then sent tickets with the same date the 16th. I believe they did this on purpose. Call them back, they changed the date. But everything else was the same e ticket number, flight number just changed the date. Definitely a scam. Beware of these people. Never use these people again. Should be crapo air.

The attention given by the personnel on your website was very kind, nice and accurate. She gave me all the information about my trip and all the things the price covers. This is the third time I buy a flight with you, always good prices. Thanks a lot for keeping this nice service.

The gentleman that helped me was methodical and helped me book my tickets, gave me some options that would make my flight days not so long and also showed me that booking my seats was a best option. Additionally, he offered a car and hotels of which we had those already taken care of. Great Job and thank you.

A total fraud. Took $1600 for a ticket which I never flew on. Went back and forth with them for a year. They promised to refund my credit card and each time I called they just gave me the go around, either it was not the right department or the agent responsible for my issue was not available. They are a complete fraud. Be very careful and keep close eyes on the charges on your credit card when it comes to CheapOair. Never in my life again will I book a ticket with this pathetic scamming company.

I would like to thank you for helping me get my ticket for my grandson. The lady I talked with was very helpful and polite. I will recommend this company to my friends. This is going to be a Christmas gift to him, so thank you again for everything.

I booked a round trip ticket to Barcelona. They charged me immediately close to $900. I called to change credit card. They said it’s not possible. So I asked for it to be canceled. Even though I was within 24 hours (1 hour after reservation), they said there’s a fee of $25. Then if I wait longer it goes up to $75! So I canceled and paid the fee. Now I’m finding the refund comes in 5 different pieces/amount for each component of the reservation ie. ticket itself, seating fee, insurance, their fee, etc. and it can take up to 3 weeks!!! Very old fashion system. Polite reservation agent based in India. But will never use them again. There are much better companies to use with similar prices.

I was booking a round trip flight from Chicago to Honduras and somewhere along the way I selected the wrong return flight. Of course, I did not realize this until after I booked the trip. I called CheapOAir and their representative, Pete, was able to correct my issue with no issues or delays. Pete also accomplished this in a courteous and professional manner. I will highly recommend CheapOAir to anyone who needs to make travel arrangements.

I booked through CheapOair, the condo and flight. They sold me insurance for the flight. We were guaranteed priority first while boarding. This is the reason why I bought this for 3 adults. We were the 6th group to board, both flying to our destination and returning. The condo was not as described, to add to this. We could only stay there 1 night, no wifi, TV, tub with jets was broken, very dirty, coffee pot didn't work and neither did the hair dryer. Thank goodness another condo down the road put us up for the week. I reported this five times.

I had a very pleasant experience dealing with the agent over the phone. He was very helpful and polite. This is my first trip to Australia and the agent answered all my questions. I would recommend them to family and friends, and I will use them for any other trips that I plan in the future.

Forgive me, clearly I am still livid. Please be warned, ours was probably the worst case scenario but it happened. It was ridiculous at best and blatantly criminal. My niece and brother-in-law were left stranded in Europe after missing a connecting flight. At no point did CheapOair mention their ENTIRE remaining reservations would be cancelled and NOT refunded if this happened. British Airways refused to work with us because we used a third party and CheapOair washed their hands stating they cannot do anything because British Airways would not change their minds.

I am a private citizen buying a ticket to go India. Purchase of Turkish Airline ticket. While there was internet interruption on your end, the employee was remarkably persistent and called me at my home and completed the booking. Thank you Dilbert you were great.

When you pay you don't see what you are paying for. Once paid you find... they sold you tickets for the long dates. Correcting the dates immediately brought my tickets to over $300 more. When I said I see online cheaper tickets on their site! They said they had been sold out, the system is taking time to update the info. So, they make you pay extra. Try cancelling it! I was transferred five times back and forth to the same person. You better have some two hours to stay on hold. They credited my account to recharge it the following day. It seemed it was to go past the 24 hours, so they could charge me $611 of their cancellation fee + West Jet cancellation fee policy! So they told me. Different people cancel than those who sell the tickets and that alone should tell you that the company wants to make people give up before they get to the right cancelling team. Keep out if you can help.

I spent a lot of time trying to book an international flight. After selecting the flight and entering all my info, credit card, etc. when I hit BOOK, it came back saying that "Your ticket priced increased to..." which was double the initial price. I did not accept the new price; however, in seconds I get a call from CheapOair trying to "help" me book a flight. I asked about the site and the obvious scheme of attracting customers with lower fares and then the site "not working". I was told a crazy story blaming the airlines... etc. Bad business. Never shop CheapOair.

Manager have called and agreed to refund the cancellation fee and was very accommodating.

The Agent did a great job in satisfying customer. Job well done. Highly recommended to friends and definitely will make future bookings with this agency. They obviously know what they are doing in terms of satisfying their customers. Even though accent barrier is apparent it did not hamper the transactions because of courteous enhancement to satisfy customers.

I've used CheapOair over 4 yrs and it's generally good, except during this July 2018 when they charged my VISA for an extra $15.95 for seat assignment, without even telling me about it. I called them and they said that they would refund it. Two months later, I still haven't seen the refund.

I spoke with 2 different people within a 12 hour period. Both online. Both had no clue how to communicate and get my issue resolved. Last night I was on the phone until midnight with this rep that continuously went around my issue and tried to up-sell me. I was so upset that I was ready to cancel my flight and pay more with Delta. I never got the email with confirmation of my issue fixed so I messaged again this morning and took me almost an hour to get 2 simple questions answered - and then again with the up-sell. And you know what, I probably would of taken the offer, but he seriously tried to up-sell me before addressing or even reassuring me he would fix my issue. I have heard a lot of negative reviews, but I couldn't beat the price. BUT, never again will I purchase from this site. It's not worth the hassle. And it would be nice if you actually put more than just the good reviews on your site. Pathetic.

When I called them they quoted a higher price for the flights than it was indicated on their own website. They came down, and assured me it was the cheapest price possible. When I got off the phone I checked Flight Hub, their price was $45 lower for comparable flights, in fact the return flight was at least 5 hours shorter. They won't do a price match because the flights are not identical, even if better and no refund. Whatever you do, don't call them, just get the best price on the internet.

After contacting CheapOAir I ended up having several fraudulent charges to my credit card from the company. I did not authorize these transactions: 10/02/2018 American Air ** Fort Worth TX Type Purchases $33.24, 10/02/2018 American Air ** Fort Worth TX Type Purchases $39.87, 10/01/2018 COA*cheapoair.com air cheapoair.com ny $25.90, 10/01/2018 American Air ** Fort Worth TX $327.20, 10/01/2018 American Air ** Fort Worth TX Type Purchases $327.20, 10/01/2018 American Air ** Fort Worth TX Type Purchases $215.20, 10/01/2018 American Air ** Fort Worth TX $215.20, 10/01/2018 COA*cheapoair.com air cheapoair.com ny Type Purchases $8.00, 10/01/2018 COA*cheapoair.com air cheapoair.com ny Type Purchases $22.00.

I received very good services when I wanted to change the date. The gentleman that help me, was very professional and courteous. I was made aware of a discount I could have. CheapOair is a good way to go when you want a good price and excellent service.

If you plan to change your ticket date never ever buy an airplane ticket from this website. They don’t provide exact information if you buy a ticket that is not refundable and not changeable. When I call to change my date they are saying that the ticket belongs to another party and that party has her own policy usually non negotiable and no changes and refunds are allowed. You can never see this information on your card and they put everything in their terms and conditions that’s is impossible to find out. In that way you are stuck, you need to pay for a new ticket of course. As a consumer you have right so they are not working by the law and they don’t care for their customers at all. Even the manager was so rude to me…

Very patient answering my questions. Courteous and nice to talk to. Knows his job, very helpful. l definitely recommend it to all my friends and family. I will definitely use their services again in the future travel plans we have. Thank you very much!

I ended up paying A LOT for a ticket with 4 different airlines and a confusing itinerary and had to cancel as I had emergency surgery with a medical note FORBIDDING me from flying or I would go blind and they were unable to get refunds from the airlines. I asked to see the letters they wrote and I have not heard back from them.

That's right! You just spent hours on our site and frontiers trying to figure out the tickets and luggage situation. Booked flight. 5 minutes later CheapOair calls to confirm. “Mam to sit by you 2 children you'll need to pay us an additional $115... oh and we forgot to mention that it's an additional $38 per person per flight for a carry on...” what! That's insane. I am told, “Mam you can cancel within the first 24hrs.” I'm thinking it is free since I just cancelled. I was at work had to call them back a few hours later. Nope $150 to cancel or an additional almost $400 to sit with my kids and have a carry on. Frontier sucks and CheapOair sucks. Very disappointed.

When I booked our flight on Oct. 1 everything went fine but later we found the middle names should have been used on the tickets so I called to correct it and this person lied to us about a $29 fee to have our seats side by side. He said he would send a new itinerary within 4 hrs with the changes. That was at 8:30 pm. We did not receive any confirmation so I called back the next day. The first woman that I talked to wiped out my wife's ticket and had 3 of them entered under my name. So they put me over to customer service and we hopefully have what we need for our trip. It should not have taken 8 phone calls and 3hrs waiting on the phone for people to talk to you.

There was an error in booking a flight I had made for my daughter and her boyfriend from Kalispell Montana to Minneapolis Minnesota. When I booked online I inadvertently booked a flight that had a 19 hour layover in Salt Lake City which would not work for our family event. I called the number for assistance and the operator was extremely helpful efficient and knowledgeable. He rebooked our flight and got us a better return flight as well. Only concern is that I have not seen the new flight confirmation via email. Great service!

I recently booked with CheapOair for tickets, travel insurance etc to the Philippines. I made a couple of mistakes on the booking and had to contact Cheapoair to have them corrected. Although I had to pay for the correction, (after all, it was my mistake!) the team were absolutely helpful, polite, extremely efficient and accommodating... Nothing was too much of a problem to them and a speedy, informed efficient service was received by myself. Many thanks Cheapoair team! And I will certainly be using you again in the future!!

I traveled to Texas on an emergency basis to help my son recover from a serious illness. I booked my return flight through CheapOair on September 25th, but he needed me to stay longer. I tried to call the customer service number several times to change my reservation, but the call wouldn’t go through. I ended up reaching a customer service agent via chat and changed the flight to October 1 at the cost of an additional $75. I received an email to confirm my changes, authorized the additional payment, and then received a CONFIRMATION email saying my flight had been changed.

I tried to cancel a flight with the company and they gave me the wrong information on the cancellation policy for the airlines the flight was booked on. The mistake cost me more than $1,000. The company told me that if I canceled my ticket I could only use the credit to the same country as the original ticket, which is ridiculous. I understand the change fee but not limiting where I can go. I would not recommend this company at all. The manager was just as incompetent as the sales rep. They never told me any of this when I booked my ticket with them.

I worked with Jonas. Excellent service. Very professional and worked hard to please customers. I would highly recommend this service as customer service is the best ever. Went out of his way to satisfied my needs to get to NC. I would use this service again.

I am very pleased that Cheapoair reached out to me and resolved my problem. They corrected the typo on my wife's ticket at no additional cost. Thank you Cheapoair! It appears they have much better customer service than I initially thought. I have corrected my rating to four stars.

I have never worked with such a devious group of people! They will change your flights and make things very difficult on any passenger if you don't buy their insurance or their other packages! Along with this issue oddly enough our credit card that we used for this site was hacked!! I am so disappointed that they have been able to continue to work this way. I am surprised the airlines even work with them. Stay away! Scammers and hackers!

After looking online for flights to Seattle Washington we logged into CheapOair's website. After spending nearly an hour on the phone with the first agent he said that "as we spoke fares were going up" and that they were have technical difficulties, and he would call back in two hours to give us the best price available. After two hours I called back and got a different agent. After 1hr 49min, again I was told that the fares were rising and it was best to lock-in the tickets as we spoke. So we agreed on a price and ordered the tickets. After stumbling across the Expedia website the same tickets were nearly $225.00 cheaper. Bottom Line: I would never use this company again, because of their unscrupulous business practices. Making a profit is understandable but manipulating the truth is inexcusable.

Unable to book flights. System wouldn't take my card after associate enter my card too many times. So it blocked me... I called my institution. The problem wasn't on my end. This attempt went on since 9am up until 7 when a caring representative was willing to help me. I spoke to 6 different reps...my originally reservation they charged me for something I never asked for. So many attempts to charge my card. It by far was the most upsetting experiences...and each time I found a cheaper flight I missed the opportunity. Just horrible and reps was very dishonest except for the very last 1.

I had an bad experience. I will never gonna book ticket from CheapOair again. It was a long conversation from morning 8 am in the morning to 2:30 pm with the agent and supervisor too for booking cancellation. Agent told me to refund the amount but he wants to charge cancellation fees which is $50 after knowing that the ticket was non refundable ticket. After committed they wont give us the refund.

I'm working in Seattle, had an emergency come up and had to fly home to Santa Fe, New Mexico. The agent that helped me went above & beyond the call of duties. Got me an excellent deal on my ticket. Will go through CheapOair tickets always and I tell everyone I know to get their tickets through CheapOair tickets as well.

Online order has been very difficult due to system slow. I have to enter all personal information over and over many times. The booking was sold due to system. I hope in the future better for booking. I lost the deal and had to paired $100.00 more. It was very upset. Thank you.

I'm still waiting on my flight information on my tickets to be emailed to me. The customer service Lady was very nice but still waiting on my ticket information. I had to book by phone. I do wish I would get my email for my ticket so I can finish planning my trip, However customer service was talking so fast I tried to write down everything.

Our trip to Africa in June was wonderful. The nightmare dealing with CheapOair was not. Our original departure was cancelled and we re-booked the next open departure. Not only was our ticket not flexible (cost $74.85), CheapOair charged us $1,522.35 stating Emirates Air penalty and another $750.00 for their penalty... total of $2,272.35 in penalties! When I contacted Emirates Air they denied any fee to change our dates. To add insult to injury the insurance plan purchased through CheapOair cost $2,397.00 and TripMate's cancel for any reason insurance does not cover cancelled departures. WOW! I would not advise purchasing any travel through CheapOair.

Philip, Susan, and Georgette were the names of the employees that handled our reservation and booking. They were all very courteous and professional. Our rating for each of them is excellent and very effficient. It was a pleasure dealing with each of them. Excellent customer service is rare nowadays. Keep up the excellent service.

It was a nice experience trying to find low rates, but in the end he did a great job. I had to wait for about 1 hour got to get the information that I needed for my trip. My representative was very professional in finding what I wanted.

Booking flight to Salt Lake City in November - I initially did everything online, but did not receive a booking number so I called CheapOair and talked with one of the reservation persons and got booked for the flight in November. I am glad I did check with them because I was not booked for the flight and had to be booked on a different flight. The reservation person was very patient with me and helped me get booked for the flight. He was knowledgeable and very helpful.

I had some trouble and had to call to speak to an agent. He was very helpful and my problem was resolved quickly. I would definitely book with your company again and recommend CheapOAir to others. I have already notified my family to check with your company first.

I purchased this ticket for a friend and I could not be happier. I've flown a lot in my life and this experience with CheapOair was as good as it gets. The price was the best available and I compared it to my AA miles offer as well as other airline offers. I had to change the flight after the initial purchase and that's what made me a committed user of CheapOair. It cost $38 to change from one week to the next and the process was as easy as could be. I am really impressed and I'm not easily impressed. I used to be an Air Force pilot and I've flown enough commercially to know excellent service and this is definitely it!

Unlike all other websites, you cannot get a full refund for any tickets purchased through CheapOair. They are "cheapo" for a reason. After having accidentally booked 2 tickets on their website, I called their customer support within 15 minutes to cancel the reservation. That was when I discovered the customer service rep will charge me $50 PER PERSON to cancel the reservation. This was later reduced to $30 as a "one time exception". Needless to say, I feel cheated and was forced to keep the reservation since the cancellation fee was 30% of the ticket price.

I was overcharged on the changing of day for my tickets. I ended up paying about 1500 on changing my 2 tickets from Wednesday to Tuesday. This is ridiculous and a big rip off when I could have just called the airline directly. They would have only charged me 200 in total. Have in mind I had booked these tickets a month in advance so I could save money. I did not save anything instead I got overcharged. Never use CheapOair. They rip you off!!!

The agent I spoke with was Gary from India. He was very efficient. He was very patient with me and I kept on asking about pets if they are allowed in the airline. He looked what airline we will be and asked if pets are allowed so he can give me the accurate answer. I am very grateful about that. I considered that as kindness and understanding of the thing the passenger is concerned about.

The personnel helping me were accurate, friendly and able to get the job done at minimum of time. I would recommend these people to my friends and I would be happy to book another flight on CheapOair. It was very helpful to have my seating assignment reserved. It was a good deal. Thank you.

Trying to cancel flight due to medical illness. Was placed on hold two different times and it was not clear why. The first time I waited over 5 minutes and hung up. Today, again I told the agent what happened to me and again I was placed on hold and finally hung up again. I then sent an email on their link for comments, at that point I got a call from Ukraine and the agent said he had sent to email cancellation. I explained that this was very bad customer service. Felt like it was really easy to book it, cheap, and then when unable to fly- trying to cancel was difficult. I will not recommend or use them again.

I bought airline tickets online. Tried to order a rental car to reach my destination, but was refused because I was over the age limit. I called to check on that. I was helped rent a car. I asked for a rental agency located at the airport of convenience. When I received the confirming email it said the car was off site. I called again and had to cancel that car and rent another from a different company. Hopefully, All will go well!

Customer support is worst here, support guys doesn't help you and they are very rude!! I had to cancel the booking with them and book directly with airlines. As they are third party service providers, they act as layers between airlines.

My flight was canceled and I tried to call CheapOair to reschedule for another flight to replace the canceled flight that's not at fault of the consumers. Every single time I've called them and able to reach a human voice, they kept on pushing the responsibility to another department (Canadian or US department???); 100% pure lies and unwilling to deal with troubles and concerns of consumers. Why do I have buy my flight from this company? What kind of service are you able to offer or actually willing to do when something happens? 99.99% nothing.

I am now writing in response on my bad review of cheapoair, the head supervisor called last night and apologized for our troubles and they gave us our $600 back which is awesome. We have booked with them 3 other times and never had a problem before but now we are very happy with them and will use them again! THANKS CHEAPOAIR

Okay ,the dispute is resolved .I am satisfied with their service as CheapOair explained me that respective i.e SA airline repeatedly canceled my booking and cheapOair has no option left other than to refund me.So I have requested them to refund me.

The agent was helpful in finding flights needed and keeping within my budget. He searched for flights that would be in the time frame needed and helped with information regarding return flight and the best way to proceed. He was always polite and respectful.

Very helpful and friendly staff helped me get a good deal for my flights. I was unable to complete my initial booking because someone else took the last seat. Fortunately your sales assistant found me some good alternatives. Happy to recommend and will use again.

I booked a ticket to New York and when I got the itinerary I found a mistake in it, in less than few hours I called the customer service to fix the problem and they charged me $370 to fix the mistake that was due to a glitch with their website but they never agreed it. This is a scammer company and is stealing money from people. Stay away from CheapOair.

Great job, was very helpful, great service. Would recommend CheapOair to all my friends and family, had to change my flight coming back so I talked to representatives and both were very helpful in all aspects, and both representatives were very respectful, l fly at least twice a year.

I was booking a flight online, and had come to the very end - all of my info was in - suddenly I received a phone call from 8334044070 claiming to be CheapOair. I did not answer the first call, but answered the 2. They had a lot of my info and said that they had a cheaper flight, etc. I suddenly realized that this was not right and hung up. Googled the number and this is what came up: https://scamcallernumber.com/833-404-4070. I then canceled my credit card, and called the CheapOair number - they would NOT assist me in any way, would not check the scam number, offer assistance, etc. This is criminal on their part. Their site is not safe - BEWARE!

The agent was very helpful as to problem making my flight reservations and seating. He was very professional. Did make reservations online with "OneTravel" but when I called (due to mistakes on confirmation) I was given CheapOair rep. Really happy, but should have been told beforehand.

I found out that a dear friend lost her son and had to make arrangements to fly to NC for the funeral. I was able to book my flight and car rental through CheapOair with ease. Got a great price on my flight and car rental. I would definitely recommend CheapOair to my friends.

One of the agent overcharge me when booking my ticket, but in spite of that customer service was very helpful in getting to the bottom of what happen in order to resolve the issue. Thank you, CheapOair for your excellent customer service.

My booking no **. I travel back in February 2018 from SDF to New Delhi. I booked my flight on the << phone>> from SDF 3:31 pm > to LGA 5:41 pm. Layover time 2h 14m (I HAVE TO TRAVEL FROM LGA TO JFK FOR CONNECTING FLIGHT IN 1H 30M). JFK TO CDG TO DEL that ticket cost me $1294.70. So whenever I call CheapOair to cancel my flight they say that flight is non-refundable so I asked for different flight. That flight cost me extra $629.93. So total I paid $1924.63.

I purchased three airline tickets with CheapOair for a very good price and the flight was direct from OKC to Orlando. Too good to be true. A day before the flight the company canceled my flight and offered me another one with one stop, inconvenient departure and arrival time for much more longer fly/overlay hours. I have been told I need to accept it or they will give me my money back. I already was schedule my time going to a wedding and having days off from work. With no much choice I agreed on the change and try to rent a car through their website. The prices were "too good to be true"- $6.00 or $6.54 per day.