CheapOair Reviews

I purchased a ticket for my nephew to come home for Christmas. At the time, his employer had him stationed in Dallas and he was expected to be there through the New Year. Just before Thanksgiving, they transferred him back to Colorado. I call to cancel the reservation and was told it would cost me $50--no problem, I expected that. Then I was told there would be a $200 PENALTY for re-booking a flight with the same airline! How ridiculous! It's not like they couldn't sell that seat -- airlines overbook flights all the time (which should be illegal!). This is a really poor way to do business -- unethical, immoral, and basically a rip-off. I'll remember this next time I book a flight. It won't be here!

It's my first time to go abroad and fortunately, I came across CheapOair! I planned and prepared my activities/itinerary in no time with much savings! They have all you need! All-in-one package! My only problem is that they have no toll-free contact phone number here in the Philippines. The number provided to me cannot be reached.

Reserved a hotel and showed up to the hotel to find a concave bed. At that point I refused to stay there and called for a refund. Expected to pay a service fee but CheapO airs fee is 50%. Regardless if they offered a bed of hay they still take 50%. I’ve used many of these sites for at but never hotel. Stay away from cheapo air for your hotel needs as by the time you get to your hotel your time has expired to change or cancel.... even for a dump of a room! I repeat STAY AWAY!!

I bought a ticket, in less than 24 hours needed to make a change. To add one letter, I got charged $25. Then I wonder if I needed to put my complete middle name, which I had to. This was the next day, I called to put my full middle name on instead of only the initial letter. I got charged $210. They never told me that they will charge the complete price of the ticket again. I found it out when I went to the bank and got charged $35 for insufficient funds. Called CheapOair. They said that that was the way things were done and that the reimbursement will take 7 to 14 days.

Last night I was 4 hours on the phone with my agent. He was so patient with me, answered every single question diligently. The only reason the phone call took this long was because I was changing airports, changing times, changing days and through it all he maintain a respectful and patient manner. If I could talk to him from now on for future bookings I would. HE WAS AMAZING! This review I'm sharing right now is not enough for me to say how grateful and happy I am with his service. 1000% SATISFIED.

Thank you for solving the adding my middle name in my ticket to Spain. It was diligent and well done. The submission of my middle name could have been a glitch, but fortunately, I can travel to Spain in April without any inconvenience.

This was an excellent experience. We were able to find a fare that worked for us. The agent was kind courteous and looked out for our best interest. This is the second time we have used CheapOAir. We will use it again and recommend it to friends.

I booked a flight in April for my family of 4 to the Philippines for January. Unfortunate circumstances caused us to cancel the trip. I booked the tickets with CheapOAir and was financed through Affirm (since I didn't have the entire amount to purchase at the time of booking). Total cost of the tickets (including travel insurance and seat selection) was $2558.

I made a mistake on my reservation. I had to cancel the flight that booked. I paid for processing the cancellation. The staffs handle it and everything went very well. Thank you. I will book the reservation with this website again anytime.

The agent I worked with was very clear and helpful and precise and gave me information detailed information regarding my flight payment. He was very clear and I thank you for that. I was especially glad to hear about the insurance rate and the price was so low and affordable. It makes me feel more comfortable with my flight knowing that I'm in good hands. Thank you.

Bunch of Liars! Zero respect for customers! Sent me booking confirmation. When I went to airport, there was no booking. When I called US support line, bunch of braindead dinosaurs picked up the phone, asked 1700 questions only to confirm that it was I who booked the ticket and said, "Sorry, there was a system problem. We should not have sent you confirmation because price went up. But we will book another booking for you and call you in 10 mins." Never called!!!! Of course, never booked anything. Never got any apology for the service (??) they provided. My one advice to all of you "Stay AWAY from this cheaters - CheapoAir!!!!"

I booked an international flight for my wife and a kid and had a wrong date of birth when I booked. I called the customer service within 24 hours to have his date of birth fix and the agent told me that everything is good to go. They flew to their destination without any issue. But on the way back (return), airlines declined to boarding my kid because of his age. I called customer service (Cheapoair). They did not help at all. They made us stranded at the airport for more than 24 hours. I finally booked flight from Another Airlines and get them back to United States.

I booked a ticket to Cancun and wanted to switch the ticket to a later, same day, non stop flight. I knew I would have to pay some sort of penalty and I thought buying the support package at the time of purchase might help. I found out, while on the phone with them, that the support package at CheapOair expires 24 hours after the original flight is booked, and I was making these changes one month later, so it was worthless. I was told on the phone call to "customer support" that I will be able to change the flight but will have to pay a number of penalties to do so.

I tried to make reservations to go to Mexico but my credit card was declined, your agent kept one of the reservations and charged my credit card for going. I'm booking a 2 way trip not a 1 way. I booked another flight with Alaska airlines for the same destination but my credit card bill came in with a $567.96 charges on it that I thought was cancelled when I talked to one agent at ** on 10/28. I tried to talk to your agents yesterday. I was on the phone for 2 hrs trying to resolve the issue. Please help. I work hard for my money and I'm not going to let this go.

In my opinion, this is the worst site for checking your flight. Once you think you are finished, there are so many extra steps to go through. I call customer service... Had to wait a long time. Rude. And not explain well. It's up to your chose.

The travel company I previously reviewed reissued my ticket with the correct name. Although I do believe this could have been taken care of quicker and with less stress for my family yesterday I do appreciate them coming through.

We were most upset recently, in October 2019, when a close friend died in Wellington NZ. We live in Christchurch NZ and the air fare to Wellington is usually reasonable (under $600 for 2).We were more upset to find that the cost for 2 of us, pensioners, was a total of $830 NZ. Although it was far too much for us, beyond our budget, we decided that we had to go. We noticed it was called CheapOair but didn't imagine that it was not NZ based especially when our paperwork confirmed $830 NZ total. (It was only after my Visa bill came in with a morphed charge,of $666pp with a conversion charge as well, did we notice in smaller print lower in the page that it was in quoted and printed in USD....) We inadvertently spent 1345.45 on a return fare, on one day, to Wellington, a one hour flight!the company reversed the $US 7.9 collars conversion fee only. Caroline **

Excellent service. Professional, efficient and courteous. Representative was very patient and knowledgeable. Was asked to please hold as she was checking further which I appreciated very much her thoroughness. Made important recommendations and repeated all steps of the booking process. Highly recommend your company to friends and family.

I was booking online but was confused about the possibility of extra fees for seats after paying to upgrade. I called the 800 number and spoke to a representative who was VERY patient and helpful. He was almost too thorough in repeating every detail of my booking, but I appreciate that he answered my questions. He found aisle seats for the large person I was buying the tickets for. The ticket price was reasonable. Overall, I'm very satisfied with my experience.

They offer you the option of a "flexible" ticket where you only have to pay for the difference in the ticket price once you change your ticket, the only catch is that even if the price on their website is exactly the same as your initial ticket, those prices now apparently doesn't apply to you anymore and no matter what you do you will have to pay additional fees. It seems like they think by calling an apple an orange in their terms and conditions it actually makes the apple an orange.

The agent who help me was the best I have ever worked with. He went for beyond what other agents I have worked in past. He help me get the best fare, best time for our 48 Anniversary trip. I will always use CheapOair.

I booked an international flight and didn’t put in our middle name coz it didn’t flag as a required info when I booked. I called the customer service to have it fix and the agent told me that the only way to fix it is to cancel and rebook my bookings. This suggestion of CheapOAir agent will cost me in total an amount of more or less A round trip ticket to the Philippines!!! Which is very ridiculous!!! To think that Our flight is on July 2020.. like 7 months to go. It’s not gonna be tomorrow to be impossible to fix without going through that cancellation and rebooking. If the middle name is a “required” information, then fix your website and don’t let the process go to the next step until all required info are filled in! I feel like this somewhat a trap for travelers so you guys can get more money!

The instructions about the flights were wrong and it was saying that I do not have a checked luggage included with my ticket and I added and I have learnt I do have 2 and they don't pay refund my money!

I booked a car rental through Cheapo Air. I paid Cheapo Air $19 and was told that I would only have to pay Alamo Car Rental when I picked up the car. They laughed at me when I showed them your quote. Not even close and I had no choice because it was around 2 am and I had 5 hours to drive with 2 women and a young boy. I had to pay $1,171. I do not think that was right. They took advantage knowing that I did not have a choice. I am very unhappy about that.

Camilo was very industrious trying to get me a cheaper flight. He explained everything about why I should upgrade the ticket. I would have saved some dollars if I had just booked on-line, but I was confident that he looked out for my interests in assuring that I had everything done correctly. He did a good job. Give him a bonus!

Stay away as this company is a big scam and dodgy!!! This was my first time with this company and now is the last time too.. I had very bad experience with this scam company!! Their call centre customer service representatives lacks in ticketing knowledge, coordination, airline policies, not properly trained. They always put you on hold to wait for more than hour and also same when they transfer your call to their supervisors again one has to wait for hours, which is totally frustrating and annoying. They doesn’t know how to work with the names according to the passport!!

I learned a very hard lesson with Cheapoair, please learn from me and never trust them with your business. I booked a flight to return from a foreign country to the USA with them. They sent me a confirmation email and charged my credit card for the flight. When I wasn't able to check-in for my flight, I messaged cheapo to make sure everything was alright with my booking, to which they replied that it was indeed okay. They told me to just physically check-in at the airport. Well at the airport I found out I had NO flight reservation. Cheapo Air didn't follow through with my booking OR let me know that the reservation had been canceled.

Phone reservation. Thank you for your service. I’m a little nervous. This is a new airlines for me to be using. I’m flying out of a different state than my home state. Thank you for your help with the attention to detail so that I am covered & well taken care of for my March travel.??

I was online booking a roundtrip flight from MSP to LAX in March. A popup box came up and said that if I called CheapOair I would save money if I talked to an agent directly. I am a senior, disabled and on a very tiny and fixed income. I have been saving forever for this trip. 1st the agent did not inform me that there was a fee to use this service, he kept talking really fast and would not slow down or stop and answer questions I had. At the end he was asking if I needed baggage and some other service, both for $9.95 and I kept saying no I had a trip insurance policy already. I said several times that I did not want anything but the ticket. At the end he said it would be 277.47 would that be OK. I said, "Yes, but what are the breakdown of the charges?" He said thank you and hung up on me!!!!

I booked a ticket for my brother to come visit our sick mother. I put my credit card information in at CheapOair and along with the charge I authorized was 4 other fictitious charges that no one can explain. Be careful putting your credit card information on this website. Do not use this website!!!

I was looking for flights in Australia so we could meet up with our daughter and her family, who live there, to get to the same place at the same time so we could take a cruise together and then return to their home in Hobart from Auckland. The booking agent was wonderful! He was able to arrange the whole thing.

STEER CLEAR from this company!! I bought a roundtrip ticket to my home country and a month before my flight they changed my whole flight schedule (removed the arrival to my country) without my approval. I called and spoke to a guy named Bogda and after 2 hours on the phone he told me that after speaking to his supervisor (Anna) there was nothing he could do. I paid $1000 to go to my country and now I'm going to have to pay more somewhere else in order to go see my family. Again, PLEASE STEER CLEAR!!

I'm reluctant to call the customer service but I'm glad I called. The person who helped me or whom I speak to is very helpful. He helped me a lot what I need or asked. Thank you so much for the help. He is an Excellent customer service person!

This was the worst experience of my life as far as flying is concerned. My return trip was booked 7/31 for 12/2 and it changed 4 times. No phone call or text. I found out through email which I hardly ever check. The first 2 times they were able to change it back to a reasonable time where I was to return from FL around 5:30 pm but the last time I wasn't able to return until 2:30 am. I tried and tried to change it back because the trip was already paid for but to no avail.

I have attempted to book airfare San Francisco - Copenhagen for two days. CheapOair published an online rate and also offers a $50"sale" code. I selected flights, entered passenger and payment info, then got a message that the fare was no longer available. I was directed to a fare $50 higher per person. Again, I entered passenger and payment info and the purchase appeared to go through. However, instead of confirmation I received email that the booking failed. So I called the travel agency and was told that pricing is dynamic and neither of the fares I tried to book were available.

I bought round trip tickets for 4 of us (7 months before actual travel date) for a long haul flight (17hrs one way) and purchased, for an extra fee, enhanced seat assignment since I was traveling with kids (to ensure we sit together). 10 days before the travel, when I log in to the airlines site, I notice that my seat assignment has changed. The reason I purchased the enhanced seat assignment was to avoid this and when I called up Cheapoair, they politely said that it was airlines rescheduling and they couldn't do anything and refunded the fees.

This airline facilitator seems legit at first...until you check out. I attempted to book a flight from Austin to Washington National Airport in D.C -- two weeks in advance. The site does not ask if there is any military affiliation, either. I chose my dates and checked out and saw the system had changed my requested dates to earlier (and more expensive). I attempted to change the dates on the website, when I realized they were charging more money for the flight. I then called the contact number and spoke Alex who informed me my option was to Washington Dulles airport -- 48 minutes away.

I booked a Spirit flight through CheapOair. I bought two tickets for a total of $511. Then I got the confirmation from Spirit indicating the ticket price was actually 429. I then checked Spirit's website and discovered that I could have gotten the SAME tickets directly through Spirit's website for 429. That means CheapOair's fee was more than $80. INCREDIBLE. I then tried to cancel my ticket through CheapOair and rebook through Spirit. That's when I discovered they actually don't guarantee fee-free cancellation within 24 hours as advertised. It's actually COMPLETELY dependent on whether the airline allows it. When I complained about their undisclosed exorbitant fee, they refunded $50. That's the only reason I've given them two stars rather than one. I'm in New York, and our Attorney General has sued companies for failing to disclose fees to consumers. I'm reporting my experience to my state AG's office as well as the FTC.

Please do not chose CheapOAir, it does not matter what other option you chose just know that CheapOAir is the worst choice. I had booked my flight then later got badly injured and tried to reschedule or do anything to change this flight! I was injured and needed three surgeries and could provide a letter from the surgeon explaining that I am not to be flying. It was a connecting flight and individually the different airlines had policies for medical emergencies to where I could have canceled or rescheduled my flight for no extra cost.

Please don't use this booking company, they're a scam when it comes to rewards. When you redeem your points for a gift card, you won't be able to use it at all. I hate them, bad customer service and you be on hold for more than 2 hours to speak with a supervisor.

Very disappointed with the customer service and lack of communication on gift card redemption restrictions. I received an electronic CheapOAir gift card for Christmas last year. Was trying to book a flight with Spirit on Black Friday and had my selections made, noticed there was not an area to input my gift card information. Called in to inquire where I could put in that information, took a screenshot, was advised that it was near the Promo Code section and would read Promo Code or Gift Card and my screen did not read that. Tried reloading the page. No difference. The representative did not ask what airline carrier I was trying to book and basically could not help me because I “should be seeing it there.”

Our agent was very helpful in booking a new flight, and getting a refund on the flight that was cancelled. I didn’t have to stand in line for the refund. The flight was cancelled because of inclement weather in Denver.

Good service so far. I just need more information on the baggage policies for international flights. I did not realize until after I bought the ticket. The website should say if the flight will accept 2 checked in suitcases or 1 and how many lbs.

This company make sure to correct a minor flaw that happened in the website they were using and they manage to correct it very quickly and ethically. I not only redeem this company now, But I also plan on using this company next month and book a flight. This time I will be more prompt to check what documents one needs and make sure that if there is a country You are going through that you make sure that if visa is required that you have it.

Our annual vacation to Manassas, Va is the highlight of the year. Our trip is normally by car, but this year we decided to fly. I had used CheapOair last year on my Alaska Vacation, and was very satisfied with their service, so opted to use them again. The service I received this year was beyond "Outstanding". I actually felt like I was the only customer in the world, and everything they were doing for me was to make my vacation the best flying experience ever. The gentleman who did my reservations is definitely an asset to your company. When we were finished, I had no questions to ask, because he had explained everything to me. I have never had Customer Service this great.

I searched to book a flight with a specific depart airport. The online comes up first in nearby airports. This will give you anywhere. Look further down at the airport you have chosen. I clicked the first one and presumed I had booked the airport I wanted. Wrong. It was a nearby one so all money lost as these prices are all none refundable. Good scam really as I had to rebook another flight from the correct airport. The agent on the phone shouted at me, "Don't click nearby airports." So now I have lost money, booked a new flight and had to book an extra night in a hotel. Don't think I will use the again.

For some reason every time I book a flight I make some kind of a mistake. It’s inevitable! CheapOair was happy to help me fix my booking. They actually called me within one minute of my booking to verify all of my information was correct and helped me pick seats. I was so frustrated when I got on the phone with them because I accidentally booked my husband to arrive a completely different day. Not only did they change it so he arrived the same day; but they also got him on the same plane with me. I really appreciate the staff at cheapOair!

I have used CheapOair twice both times a disaster. First time I had booked to air tickets to accompany a cruise, a few days prior my Husband was not able to go, he is a Physician and had an emergency with one of his clients. I then invited my Son to go. The Cruise line was happy to change the name on travel documents, but when I called Cheapoair they refused. They suggest I call the airline direct. I did, they say if I had booked directly with them they would change names for a fee, and Cheapoair would have to do the change, called again they refused. I attempted to purchase brand new tickets but all sold out on all airlines. I had to cancel my trip. A loss of 4000.00plus.

Only minutes after booking refundable flights through Cheapoair I needed to cancel. The airline charged me $50 and then informed me that my card would not be credited for 14 days. That should be illegal.

I booked online on Tuesday evening about 8:00pm going from Atlanta to Ahmadabad. Next day I realized that the middle name was missing so I called to fix it. In order to fix it I have to purchase a whole new ticket and pay extra $220.00 and I was told if there any price difference happened I have time to update within 24 hrs. and because there’s a Thanksgivings holiday on Thursday so my grace will be extended till Friday Nov 29/2019. So I ended up getting a new itinerary with additional charges of course. I saw the promotion price online on Thanksgiving day but thinking your office is closed so no point of calling that day and waited till following day to call for promotion price.

As an elder with unreliable technical skills, my belated effort to find a return flight for 5 family members from Spain to New York City left me frustrated. I finally tried the phone number on the web site. I grew increasingly pleased, surprised and finally grateful as the agent patiently worked to find tickets. He eventually found seats on a flight for considerably less expense than I had been resigning myself to. His intelligence and diligence are a great asset for CheapOair and I hope he is well compensated.

They are not an honest and transparent company. The hidden fees are in the booking and taxes fee lump together. When I booked, I never knew there was a $200+ booking fees! All in all, don't let their name fool you, it's definitely not cheap! What all the 1 star reviewers said is true, it feels more like a bunch of dirty gimmicks behind the scenes. I'll see what happens when I actually go check in on the flight dates. If I'm not in the system, I'll sue them and report them to the Better Business Bureau!

I picked out outgoing and return flights, but made mistakes on arrival dates and times as well as return dates. Called customer service and after two or three tries, my service rep got me rebooked on flights that made me happy. Spent lots of time, but eventually got it right.

I needed to cancel a booking, but it was at 48 hours after making it and 1 week before the flight, and learned the ticket was nonrefundable. I would have been okay with credit toward a future flight but the credit was at 75% of the original cost plus I had to pay a $50 cancellation fee. What? And I was informed that when I use the 75% credit, I will be penalized $200. So, in essence, for a $400 ticket I will actually get $50 to use toward another flight. That's outrageous! I am filing a complaint with the FTC and any other regulator I can find. I will NEVER use this service again.

I saw 1 price and an airport 10 minutes from my home that was convenient for me, the flight that I booked was much higher and 30 to 40 minutes away from home, it also has 1 stop. The original flight I saw was non stop, why did it change so fast?

They answered the phone very quickly. It was late at night but the Rep was very friendly and upbeat. She was very professional, made the process very easy. She was clear and easy to understand. She made me feel like i was calling All state.

Booked via phone for my two older children. Very helpful customer service. Customer service was knowledgeable and able to answer questions I had. There were no issues when arriving at airport with their grandmother. Flight went smoothly - flight attendants were very nice to children and helped them to exit even though it wasn’t required.

I was charged a fee of 52.53 for a service fee and was not told ask for a refund. Got hung up on. Ask for they survey hung up on me. Waited over 2 hours going back and forth. Also the flight was cheaper on the airline's website and they still would price match per their policy and I do have screen shots of the price on the airline's website. Ripping people off their hard earned money. That's not good customer service. I will not deal with them anymore and will let everyone I know about this.

Just letting you guys know that I lost 120.00 dollars because of your website. I input the credit card information on your website, after this was done you guys sent me an email stating that the booking was not made. After this an email from Viva air Peru was sent saying that my flight was confirmed, this happened twice! Once with CheapOair and one with One travel. After calling you guys for help the woman told me that I was responsible because I made the reservation directly with viva air peru, this is not true. Viva air peru is an airline from Peru where the currency is in peruvian dollars, I used your websites and both times the error came up, "another person booked before you no charges were made".

Booking # **. Site was unstable, kept clearing fields when inputting ZIP. Had to rebuild but then flight info would change. Absolutely buggy! When I got all to work (or so I thought), system populated my billing name (parent) for traveler’s name (son)... which I did not catch. So when I called to correct they wanted to charge me a ‘correction’ fee and they would have to cancel and re-order tickets w/o guarantee it would be same flight at same cost. This was not acceptable.

CheapOair easy to use, friendly customer service and above all find you the best price for your flights And when I made a mistake they were very friendly and quick about fixing my type all on one of the names on my flight.

They offered me to pay $22 for flight insurance. Over 6 months before my trip I have a need to cancel for work. They attempted to charge me and additional $50 just to cancel the flight. They then point me to a third party "travel insurance" I can file a claim with and MAYBE get the cost of my flight back. Misleading and sketchy! DO NOT RECOMMEND.

1st the bad. Needed to change my flight from San Diego to Sacramento. Customer service was great. I received a confirmation via Email. Thought it was a done deal. That was until I got to the airport and found out they never confirmed with Alaska airlines of my new booking. Contacted CheapOAir and he told me there was not enough time to send the information to Alaska airlines, 5 minutes isn't enough time to get on your keyboard and hit send? Needless to say I missed my flight.

On the whole, as a first-time user, I was very pleased with the willingness and courtesy of the customer service representatives I dealt with. I had one complaint - I was double billed for the car reservation and it took over a week to get that charge removed. I am willing to use their services for future travel arrangements.

I booked a flight, hotel and car rental through CheapOAir. I wasn’t familiar with the area I was flying to, so I asked the agent to book my hotel and car rental close to the airport, he assured me, it was a good hotel, with good reviews in a very good location. When I looked over my itinerary, I looked at the distance from the airport to my hotel, and the location. The hotel had very bad reviews, an hour and 15mins from the airport, and in one of the most dangerous cities in the Nation. Spoke with a supervisor, manager located in India, no call centers in the United States. I cancel my hotel and car rental, CheapoAir did not return my refund for the hotel, and stated it will take two weeks to get my car rental refund. CheapoAir have cheap air fairs, but they are fraudulent. I will never use this service ever again in my life.

Really worked with me to get the best flight for the restrictions that I had for my meeting. Very patient and even added my frequent flyer mileage to my ticket. Allowed me to exclude airlines that I did not want to use.

Updated on 11/22/2019: I received an email after another follow-up and CA blog that CheapOair has refunded the overcharged amount and I was told that it will take 7 to 14 days before it shows in our account. If this comes through I consider the issue resolved. This should not have happened in the first place. I am trained on client service excellence and I know that if clients are truly at the centre of service this rarely happens as timeliness in many surveys is among the key drivers of client satisfaction. Timeliness is all the more important if the error is by the service provider.

Flight Houston to West Palm Beach. I already submitted a survey of my call with your agent. The call was very easy. He directed item by item as we completed the booking. He made it very easy, giving me times to ask questions of which there were few because he supplied info very masterly.

I thought I booked a flight Sunday evening. After going to bed, I saw the next day when I checked e-mail that the booking was a different price and I needed to call. I called and was told the tickets went up $500. I was not happy when I spent over 45 minutes the previous evening to book the flight and was told it was booked only to find out it wasn't. Now I need to come up with a lot more money to cover the cost of the flight. I was told it was booked Sunday evening, but then found out it wasn't!

I fly 6-8 times a year and I always book my flights with CheapO Air. The primary reason is their website. It is very easy to use and to understand. It is well organized, quick, and accurate. The second reason I use CheapO Air is of course the best prices. I was surprised with this booking with excellent personal service. The website offers one way and round trip flights. However I wanted to fly into one city and fly out from another city, so I logically figured I needed to make two one way reservations. Just as soon as I booked the first one, a reservation agent from CheapO Air called me. Once he understood what I was trying to do, he handled it right there on the phone and got me good flights at less cost. He was polite and professional and my trip will be a success.

I am very impressed with the service I received from the two representatives of CheapOair. I have had better serve with cheapo than with other airline or traveling companies. Both reps got their info from me and solved my reservation change. They did it in a polite professional manner.

You advised me via Email, concerning fact that if I made reservations on your website, I would earn 4000 points. When I went to Website as advised, it locked up and would not allow me to complete reservation. I contacted my credit car to ensure no issues from that end, which there were none. As the reservations were for the Christmas Holiday, and limited opportunities available, I made the reservations verbally immediately, using the telephone number provided. When I advised booking agent about points I was advised/referred to Customer Service, who referred me to another Customer Service group both separate numbers. Last Service Organization told me to go on Website, explain issue, re my 4000 point rewards for satisfactory resolution.

Both were very professional and helpful. Jamarion expressed understanding and concern regarding my operations and leg issues and provided wheelchair assistance. Also got me flights that expedited my time in air. Stella was pleasant and got me good rates for the car rental.

My agent was super helpful and nice BUT he did not make it clear to me that I would be charged an agent fee of $378. I booked my tickets through the website and immediately realized that my return flight was indirect and I needed non-stop. I called the number provided in the confirmation email in order to make changes. I knew that the ticket price went up but the agent never mentioned any other charges -- bad surprise.

DO NOT BUY TICKETS FROM THEM!!!! This company is very quick on taking your money and selling you travel protection insurance, but when you have to cancel your flight they claim that you need to contact the airline directly for a refund. We were going to go to Bolivia, but due to civil unrest we are not able to enter the country. (LEVEL 4, DO NOT ENTER THE COUNTRY). They charged me another $50 consolation fee and then sent me to Bolivia Airline to ask for a refund!!!! There is no way to contact Bolivia airline. This company needs to be put out of the business!!!! I hope the US government will investigate this kind of business practice. If I charge a customer for a service, I should be the one to refund not someone else.

Great communication.. I made a mistake in booking & live chat helped me correct. I will recommend.. My first time, definitely not my last! I fly a lot and will tell my friends and family.. I love I can do all online..

Skylar tried to help me. She understood that l was given wrong information. I need window seats and she has asked for this to be arranged. I asked to be priority and she tried. We will see but l am very upset with this error. I am waiting confirmation on window seats. I would not have booked the flight if l knew l wasn’t getting them but l was assured that l would.

They lost my lots of money. They told me they cannot do anything. I bought ticket from CheapOair. I went to travel they told me I can’t travel because you have no reservations. Don’t buy ticket from cheapoair.

Please do not be taken in by the low airfare on their website. Their modus operandi is to entice customers with their low fares and then scam them after they have booked tickets from their website by informing them that there are errors in their booking and threatening to cancel the ticket. Cancelling/Modifying the ticket can only be done through them and they will charge exorbitant fees to make any changes, saying that the fees are airline charges.

After started going through booking online at the end showed increase in airfares. I aborted the booking. Got a call from agent from CheapOAir. She said I can complete my booking with marginal increase in fare. I went ahead and booked with her help.

Recently booked a flight to Toronto from Florida and spoke with the nicest agent (Ann). She went above and beyond to search for the best flight that met my criteria. Have booked through this website earlier this year and was also very pleased - travel arranged went smooth and CheapOAir provided me with all the information and documents to make the trip go easy and the price was more reasonable than booking directly through the usual airlines that I travel with.

I booked a roundtrip ticket for my mother from Delhi to Atlanta. Upon the recommendation of the agent at CheapOair I bought a ticket on Air Canada on business class. My mother was refused boarding on the flight because one is supposed to have a transit visa for Canada, even if the passenger is in transit for 2 hours in Toronto. The agent at CheapoAir never advised me of this. As a travel agent, he should have told me about this?! If I had known about this, I would have picked any other airline for her travel.

In mid-October I tried to book 2 one-way flights with CheapOair to fly with Viva Air from Medellin to Cartegena, Colombia. CheapOair's online message stated that the flight was full and I would have to try another flight. I did that and it took about 20 minutes, they sent me a second identical message stating that the second flight was also full and to try a third flight. While I was trying to book the third flight, I received an email message from VivaAir stating that the first and second flights were booked and confirmed!!! Both of the flights were for the same day and only 2 hours apart. I immediately responded to VivaAir to let them know I only needed 1 flight- not 2 flights going to the same place on the same day.

Even though I had a medical emergency and paid for the insurance to cancel. I cancelled a little over a one month prior to my booked flight and they still charged me a penalty fee. If I changed the dates it was going to cost me more than what I paid for the flight itself.

The man was so accommodating to me, helpful, friendly. It was a great experience! My daughter usually does this stuff for me but it was easy. When I called back to add a passenger to my trip no problem and even got seats next to each other.

Very annoyed with Cheapoair. Will never use again! We got flights from New Zealand to Australia and return. Looked like a great deal. About $290 each return. Total $580 for two people. Booked and happy. Then we looked at our bank account a few days later. $1231.46 taken out. WTF... Looked back at our email, and why down the bottom it had the breakdown fees. And all in US Dollars!!! PLUS Taxes and agency fees $266.62 USD So our $580 NZD return trip turned into $1231.46 with extra fees and wrong currency quoted.

I have successfully used CheapOair for the past six years. Always to my satisfaction that I got the best price available. I recently booked two senior tickets for flights to Barcelona. The flight times and prices suited my needs. There was a small glitch in my online booking and they agreed to change my flights by one day because I had paid the fee to be able to this.

I paid over $847.00 to upgrade to business class from premium economy. Business was not available when I first booked and was told that, evidently another place was substituted that had business class seats. The woman who "helped" me with this said that I'd be receiving a different booking number and a message that documented the upgrade to business class. I got no such message nor any documentation that I'd paid for the upgrade to business class. I called back several hours later----maybe 6 or 7 hours later. The man with whom I spoke said that the booking number does NOT change nor was I supposed to have received any kind of documentation concerning my upgrade. He kept repeating himself! I didn't need the repetitions! I needed documentation that I was upgraded to business class in the first section of my four-part ticket.

The person that kept emailing me for booking, the next 2 people that booked my flight and then updated were very positive, very helpful and did their job efficiently. This is the second year of my booking a flight and will continue.

I needed to book roundtrip airfare between Philadelphia and Miami so I decided to use Cheapoair because I used them before, but it was a huge mistake. Twice I found flights I wanted to book but after giving them my husband's information, my information, plus my credit card information I was told that flight was no longer available. Discouraged and frustrated I tried one more time and was able to book flights that were more expensive. About 15 minutes after booking I went back on their site to print my flight info, and I saw the flight I just booked was nearly $75 cheaper per ticket than what I just paid! Needless to say I called customer service line. After being transferred twice I was told they'd cancel the original booking for a fee and rebook for me at the cheaper price. Since the fee was much less than the difference in fare I agreed.

I called CheapOair on Saturday Nov. 9th to make reservations to visit my family in Nashville, TN. It is a very important visit to me. I had checked online and found a flight I wanted to book. I had the pleasure of talking with Gracie who informed me that the flight I was looking at was not available any longer. So she proceeded to check on various flights for me. She had flights going out of Ontario with a stop over and then direct flights from LAX. Cost was an issue. I was on the phone with her for almost two hours. She was very patient with me. At times I was getting frustrated but she walked me through everything. I have used CheapOAir on prior flights and have been extremely happy with the outcome. Thank you CheapOAir!

I purchased flights from Phoenix to Istanbul with an eventual return from Amsterdam back home to Phoenix, so not a "real" round trip, but the primary airline (British Airlines) considered it a "round trip" purchase. A couple weeks later, I had to change my travel plans, which meant leaving two weeks + earlier to go to Tanzania and then hooking back up in Istanbul where I thought I could continue my itinerary.

It was Clear, fast and easy. The comments are short because everything was satisfactory. I will call again in a short time to make some extensions to our trip. More days and more places to go, hotel reservations. Keep doing the good work.

100% the best service has CheapOair. I’ll be highly recommend to anyone that to use only the service because it is very good prices. First service immediate satisfaction, Which is makes you feel confident, happy, all set where to prepare for travel without any concerns that customer service representative like Devel. He took care of for me the best options of the days of flight and the best price with the promotions. I’m really happy and willing to purchase more tickets in the future and I will use only CheapOair cause I love it. It is the best, Are used to time already this service and I am really satisfied and willing to continue purchasing tickets from this website because this company is the best.

The customer service representatives were very helpful and professional in regards to our airline reservations. The 1st representative was patient, picked the best flights and completed the process. The 2nd confirmed any questions I had. Thank you for everything. The internet was a little confusing.

Overall, I was pleased with my encounter. It is very, very important that the 2 elderly passengers on this flight are given the proper attention because of their lack of mobility. They need wheelchair help on their departures and arrivals. Thank you for making this possible.

We were planning a trip to Maui with our family. 13 people, CheapOair made it very easy online to book that many people, and were able to pick our seats through them with Hawaiian Airlines great customer service with the folks I spoke to. Thank you!

Booking was not hard but once I thought I put my flight information in I realized it was wrong after I booked it. There is no room for error. There should be a least an hour to change the information without paying out an extra $100 penalty. I know it was my mistake. Since Spirit airlines charge for everything so I really didn’t get a good deal. The customer service agent was great.

I was informed that the seats selected were in the middle of the plane. NOT!! When I checked SeatGuru, seats are in the back of plane!! I had to pay extra since I did not do the booking myself on the internet. I could have booked directly with the airline for about the same price. You are not being truthful!! I will be checking everything closer if there is a next time I use this website.

She handled everything great, sent new flight schedule! Thanks. Everything worked out great. Have a great day! Very pleased with Cheapo, have used it many times in the past! Thank you very much for all your help, I would recommend Cheapo to my friends.

Customer service was exceptional. They went to every length to find us the best flights. They were professional and patient. There were no added fees for booking it over the telephone, and they spent over an hour on the phone with us as and held our hand throughout the whole process. We will be regular clients.

I recently booked one of the round trip flight deals through CheapOair. At the time I was booking my flight tickets I could see single flight carriers each way, requiring me to pay for carry on baggage to and fro. Once I booked my tickets, the confirmation had two flight carriers added each way requiring me to pay double the money to and fro even for the transit flights. This deceptive information made my trip costlier than most of the expensive flights, requiring me to spend endless hours in travel and pay double the money. The customer service did not only provide me with wrong flight timings and several individual emails for various transit trips but also refused to help me point blank.

Customer service was excellent, I was a little disappointed in the fact that this is a bereavement flight for me and the actual price on line was cheaper than over the phone but then the nice attendant on the phone got the price down by ten more dollars, although this was good, I would think you could do a little better on discounting someone that has to fly because of death in the family....

I am very dissatisfied with customer and billing department with CheapOair. I booked a flight with cheapoair to flight with Jet Airways this summer to Europe. It turned out that Jet Airways was suspending all international flights due to filing a bankruptcy. I filed claim via CheapOair to request a refund. The representative assured me that I will receive a refund but it will take 3 to 4 months. I waited 4 months and I called again CheapOair to find out the status of my claim since I did not see any refunds on my bank statement.

Rented a car for my Phoenix trip. The service was excellent. Galen was so patient while I made my decisions. He was extremely polite and never once made me feel rushed. I have always been pleased with all my online and telephone experiences with CheapOair.

I just discovered CheapOair about a week ago and I have Booked about 5 flights since then. Every time I've ever needed anything a customer service rep has been more than achieving expectations as they go truly above and beyond. I cannot Express how much happiness they have brought me buy just being them.

Was referred to CheapOair from a search site and after filling in my personal and card information and clicking "book" it simply redirected me to a page suggesting much higher fares. Also there's an option to select a payment plan option, which I attempted to click to gain more information about, but once I selected this it would not let me unselect. The entire feeling was of a scam.

Agent was Very helpful, getting me the online price over the phone. He gave me the options of other times and days to help get the cheapest prices for my flights. I highly recommend CheapOair for your next trip.

CheapOAir offers broken services and customary/complimentary products for monetary values such as making customers pay for daily monitoring for tickets. There is also an advertised travel protection package that CheapOAir pushes down to consumers which does not work. It costs hundreds of dollars yet consumers' flights and money are not protected. CheapOAir also sends many spamming emails daily to promote cheap flights which are generic bait and switch tactics. They will show a cheap flight in an email and then switch that flight detail to trick customers into playing so much more.

I had a devil of time getting a flight booked online. Each time I went through the process I was told not available. This happened over and over again over three days. Finally call a person Gerald who was most helpful and patient. Over the course of two hours we found a flight that would get me to the funeral I need to be at. Thank you Gerald.

A very patient courteous gentleman named Derrick helped me get a very reasonable flight! He made sure I understood all the information and went over everything with me. He even double checked flexible days for me and saved me quite a sum of money.

I can't remember the lady's name but she was very courteous and professional. I saved @$200.00 using CheapOAir vs individual airlines. Highly impressed. Will use COA again and inform family and friends. I am taking my husband to PR to meet his biological family members.

We booked a flight from Iowa to Germany for April 7th to April 23rd. I took the insurance because my husband has Parkinson's and you just don't know how things will progress. Well, now his balance has gotten much worse in a short time. Dr. doesn't see any way he can do this trip. I tried to cancel and they said 250. cancellation fee and 50 office fee. I paid 445.00 for each ticket. I do not understand when I called the credit card company they said the charges were paid to British Airways. I thought well that is good because you can cancel with them online for 10.00. I did not book or get any info from CheapOair. No one talked to me or helped me. I booked through British Airways. These people just tell you to use their code so they get the commission.

Expensive booking and not realize the charge when make change to flight. Sorry, not to recommend. Next flight I will go straight to the airline booking. Unnecessary for administration charge when I change the date of the flight to the future date.

Paid extra to pick out seats, reservations says seats pending. No clue where my seats are. I wouldn't have paid extra if I knew you weren't telling me which seats I have. Please let me know where my seats are located at.

Agent Santos was very knowledgeable and helpful when I called to book but it took a little bit longer than I expected. I liked the patience shown by the agent and the way he explained everything but on the other hand the frustration and nervous part is that where the agent was taking my personal information through the phone, I would prefer him to send me a link that would help me put all my personal details without sharing with anyone else again through the phone. And the reasons why am saying this is because, there are so many fraud cases that is happened. Otherwise, I trust Santos and he was very helpful finally. Thanks.

Book car through CheapOair with company Mex rent a car in Bucharest Romania and people at counter said that a 2000 dollars deposit was required and I agreed. Come to find out that it was not a deposit but other charges that you could not understand by looking at paperwork. CheapOair could not solve problem even though they agree that car rental charged by fraud that amount. They said that would try to help but I think they just try to tell me what I want to hear. They are still doing business with Mex rent a car. So CheapOair has helped me do business with fraudulent company and help me lose 2.000 dollars.

I would like to commend Mr. ** for his professionalism in extending his unfathomable effort in solving my concern about name correction of my mother’s ticket. He is really an asset to CheapOair. He went above his way to help me out after all the frustrations I’ve been through in seeking for assistance. Your effort is truly appreciated! Kudos to Mr. **!!!! Thank you.

I recently had a multi city itinerary created by Nobal. I'm not sure of the spelling. It took a couple of days to finally figure it out. He was extremely patient and very thoughtful throughout the whole process. He returned my phone calls religiously. It was a great experience.

The agent was thorough (main booking) and the follow up agent was also helpful (seat assignment). I gave This medium rating because the receipts we received did not show the amount charged to our card. I had to contact the bank to see what was charged.

I called to change the date of my flight, the agent's name was Carmelita, she was very very great, she gave me all the quotes for fees and called me back after I went to the bank to deposit money, I was very pleased with her job performance. I gave her all 10 on the survey. A couple of hours later my bank account was charged for a ticket to Florida by CheapOair some $ 135.88.Of course, my bank immediately notified me and I had blocked my card. If it was honest mistake - OK, but if not, you have a criminal on your team of Customer Service reps. Very disappointed...

We have booked a ticket from NEW ZEALAND to Dubai with CheapOair with Emirates airlines & paid $150 for the exit row seat. Upon boarding the plane I found out that I was given a normal seat. I complained but the staff told me that there is nothing they can do & I have to contact Emirates which I did & they emailed me back saying They can arrange the refund but it has to be done through CheapOair as we bought the tickets from them. After many many chats & phone calls they promised to do the refund then nothing happened. We called again & they said they can't be sure that I was given the wrong seat & asked us to contact Emirates again! What a waste of time & energy, will never use them again for any future bookings.

I was so thankful for your service after missing my flight from Sanford Airport. The agent was able to immediately locate an alternate carrier from nearby Orlando Airport to get me to my destination!!! Professional, reassuring and exacting!!! Thank you.

I needed to change a date on my flight plans. The person I spoke with was more than efficient and very caring. He was interested in my problem and even saved me some money on my booking arrangements. He went beyond and even looked up taxi service from one airport to another.

One star is too much.. The ticket was definitely NOT cheap and insurance is even worse! Very sad to say the Cheapoair customer service team was absolutely no help, negative and didn't even try to attempt to help with a flight that was purchased by mistake on this site for the wrong airport. Once we realized the airport, we notified the customer service to exchange for the correct location and was denied. We even had purchased insurance! Guess how much that cost? An additional $100 just for the insurance and according to cheapoair, there are no exchanges, credits or refunds! The location of the in-correct airport is absolutely not an option to fly out of (as it is hundreds of miles away). We can not accept 'sorry but we can't do anything' when it comes to $700 expense total for 1 ticket that we just want a credit on. HELP!!

The agent I spoke with offered superior customer service. I was relieved to find out that I could get a refund on the fare that I booked. Even though I had to pay $50 for the cancellation fee, it was worth it. Thanks so much.

I booked a flight for Spirit Airline from Fort Lauderdale to Austin Texas round trip fro 2. The price was $277.20. At the confirmation page I noticed that no bags was included, I had to go back, call CheapO and they charged me for both checked and carry on $348.00. It is horrifying how they trick you. My last transaction ever. I strongly do not recommend this Company. I rather go to TripAdvisor or any other because they will go straight forward with all the info and charges, and will not reap of their customers. YOU WILL PAY MORE FOR THE BAGS THAN FOR THE TICKETS!!!! Be Aware!!!

Very please with the agent that took care of my airfare. She was very kind and courteous and pleased. She went above and beyond the call of duty. Very thankful I got her to help. Please send my itinerary to my email address. For some reason it has been lost and I would appreciate it this time. Thank you for making this easy for me and understand. Have a great day.

The agents at CheapOAir have always been helpful and courteous. I am retired and am on a strict budget so the agency has helped me keep to that budget. I am pleased with the flights and places they have helped me with.

Everything went very well with the agent I was working with. I was very happy with the attention to the details, service and the price for that at which I booked. I have used CheapOair in the past & I am always thankful!

It was so easy and professional when I tried to change my flight, I highly recommend and be back again. All the process was great, the customer service, it was perfect and make my worries about change my trip really super.

Hi! I really appreciate resolving my issue with your customer agents. I really hope you work on the waiting time to get someone from your reservation team. Also, I would like to give a credit to customer agent named Cortez, he was the one who helped me and very patient with me. Thank you!

Canceling sucks. I ended keeping my more expensive ticket with CheapOAir, because I would not get my money back for 7- 14 days and would have to pay a $25 cancelation fee. I would have been fine paying the $25 fee, but if the company can post to my account within minutes, I don't understand why they have to take 7 -14 days. I understand 3 -5 days, but 7 to 14 days seems ridiculous. I had order the ticket less than 4 hours prior to me reaching out, but if it had been after 4, then it would have been $50. Booking itself was easy and the customer service representative was good, but I won't buy from this company due to the long time it takes to return my money.

I'm very much satisfied with the services rendered to me on Oct 14. The agent who assisted me in booking the flight patiently help me through the whole process. He was polite and knowledgeable..made my booking ease. I would recommend CheapOair to my friends...keep the good work.

I booked a flight from Auckland to Wellington. I then waited for email confirmation but none was forthcoming. So I made contact with CheapOair and though I had an on-screen acknowledgement and payment pending on my credit card CheapOair had no record of my booking. As such I would NEVER use this service again.

All I can see that my experienced with that guy who is fast to take my hard earned money from scrubbing toilets no good education. He is fast to take out the money???? But never ever help me regarding the mistake that he or me done on misspelled letter S to letter H! Guys if one of your punting my finger to the agent who booked me really help me? This doesn’t make me shiny of waiting your reply call or action! You got the fee to change it $100 for Your company plus $25 for PAL but until now one day before my flight still not arrive? I lost my trust!! If only I can shout in my lungs???? My regrets??!! Why not checking it but I don’t lie I trust people that’s what I get!????

Excellent service. From start to finish, the gentleman was very professional and courteous. He knows his stuff. He explained all the things in detail. And, whatever questions I had, he had answered them satisfactorily. He was a good listener and patient.

The price was wonderful. But someone tried to charge me an extra $9.95 which I did not authorize. Fortunately, my credit card company did not pay it. The person I spoke to tonight was very cordial and nice. The credit card company confirmed that they had received the full am't for my flight.

I completely resolved my problem with correcting my last name on the ticket. I am grateful for the help to all the company employees with whom I contacted. They were patient and had a desire to help. I am glad that your company provides assistance around the clock, so each client will be able to get help and support at any time.

The agent was working to find me the fairest price for my flight to to go see my family. She was courteous and was trying to make sure I was comfortable about my flight and departure times. She assured me that this was the best price better than the one I seen online.

I had scheduled a flight to Japan for a vacation with friends, long awaited and warmly welcomed. Due to Typhoon Hagibis, my flight was delayed 14 hours, then (after I arrived at the airport) cancelled. JAL's support counter was closed and the JAL staffers encouraged me to call my travel agent. So I did. I was subjected to approximately 80 minutes of being informed, over and over, over, and OVER, and OVER again, that they could do absolutely nothing for me. That I needed to understand, they could do nothing until JAL opened their support desk again - which at first was supposed to be *on Monday* - this for a planned trip! This added cruel, pointless insult to what was already a genuinely horrible situation.

Agents were very helpful and knowledgeable about product they were selling. They offered alternatives and provided great assistance. The agent for car rental advised me about free car insurance through my credit card provider and even called me back to make sure I had verified what he told me. I would highly recommend CheapOair to anyone who is travelling. All it takes is a search and check out what is offered. They were the most economical provider that I researched. Try them. I am sure you will have the same experience. This is repeat business for me.

I booked our flights in early April for a Nov. trip. The airline cancelled one leg of the return flight several months later. It literally took over an hour to get someone from CheapOair to book us on another flight so we could get home. Then to my horror I discovered she had booked us home 4 days later than our original plans. It took no less than 2 hours (mostly on hold) to get the mistake fixed. Even then they said to hang up and they'd call me back. It is just torture dealing with the customer service people. They are all overseas personnel so difficult to understand, they put you on hold constantly, and they are quick to transfer you to someone else which necessitates another long wait on hold. Frankly I'd rather not ever fly anywhere again if I had to use CheapOair.

The person taking my call tried very hard to be helpful and seemed knowledgeable but was hard for me to understand his accent. A charge was on my credit card that I didn't ask for due to not understanding what he was saying. It was taken off as soon as I called back questioning the charge.

First online experience - this is excellent. Reason why this is so useful is unlike many other tools - it does not just pin the selection based on the outbound airline selection. This helps me mix and match based on my timing needs. I have called them to modify my itinerary a couple of times. They are very courteous, professional and provide the best possible alternatives. They also ensure when a booking has mixed classes to let us know that in more than one way so as to minimize surprises. All of this amounts to an exceptional experience. One knock is they are slightly pricy on the service charges.

They found the hundred and one ways to scam. Look at TripAdvisor and their methods seem to change regularly over the years as many threads on this online agency. All the good reviews are written by the employees and the pr people. Scam scam.

Helpful agent, fast & smooth service, speaks well English, could be understood well, quick in getting solution, was courteous and accommodating even over the phone could be determined. Continue a good job. That is how customer service should be, polite voice and courteous.

I have never experienced anything like this. I'm always traveling back home to see my family but buy my flights with Expedia. This time I couldn't find flights with Expedia, so I bought them on CheapOair. I always get a protection plan just in case something happens, so I did. Sadly, I was facing a difficult situation just a few days later after I bought my flight, so I contacted them and they sent me to talk to the travel insurance I bought the protection plan with (THE ONLY ONE THEY LIST ON THEIR WEBSITE). The travel agency tells me to submit all my documentation supporting why I can't travel. I do so and then MONTHS later I receive a letter from them saying that they can't refund my money.