CheapOair Reviews

There was something that went wrong with their site when I was booking ticket and somehow they swapped departure and arrival location. When I asked to change it back, the customer service rep said it will cost $750 more for it and when I was looking at their site as she was telling me, I saw plenty of tickets at same price as the original. So I asked to cancel and they were saying I have to pay $250 for cancellation fee because I passed the cancellation period by 1 hour due to waiting on the phone for couple hrs. I asked if there are other options and if I could talk to anyone else, but they said no and I will have to wait another 2-3 hours if I wanted to talk to person in charge. It's ridiculous that they're asking me to pay $250 for something that went wrong on their side. I definitely won't be using their terrible service ever again.

By the time they nickel & dime you for their website's error or to add your middle name right after you make the reservation, you end up paying $50-$100 more than the most expensive airfare sites. And, unlike the airline site or Expedia, CheapOair does not give you a 24 hour cancellation window. We definitely do not recommend CheapOair.

I booked an international return flight on Jan 14th from Boston to India. I got the confirmation, e-ticket etc. The World was perfect! A week later, I got a message from CheapOair letting me know there was a change in my itinerary. I called the agency (call wait time ~30-40 min). I was given few options which increased my layover time by 2-3 hrs. I understand it's an international flight. I agreed and confirmed. After a week I got another call, same process: Change of itinerary with additional layover time (3-4 hrs). I was reluctant, but agreed and confirmed. But then, this happened 4 times in last one month. And now the layover time has increased to 8-9 hours each way.

Called CheapOair, that I need to postpone my coming travel (March 6) due to contagious illness. Preston, the agent, very helpful and found some options. I will travel on April 8 with a reasonable additional cost. Thank you so much for your cooperation CheapOair, really appreciate it.

Updated on 03/02/2019: After my last post about CheapOair ruining my vacation by booking me on a flight then telling me a week later they actually didn't they contacted me with an email. Maybe worse customer service than the first time when they couldn't get me the flight they promised they wanted to charge me more on a different date. They claimed I "cancelled" my booking and was not charged for it. This is true, however this happened after I was told very late and very surprising that my flight was no longer confirmed. When they so graciously offered me a new flight for more money on a day I couldn't take, I rejected. Apparently that means I cancelled on them. Please do not book CheapOair and tell anyone you know not to as well! Worst service experience of my life.

The agency does not give any information of the charges done to your credit card, first, when I booked the flight, the initial cost was 252 USD - and after all the fees and charges, the flight ended costing $534 USD, they never confirmed this amount before the purchase ended, they only confirmed a partial amount, and then afterwards they kept charging additional concepts such as "post booking charges" and "Agency Fees", plus the protection plan is useless unless you have a serious medical problem. I also had to cancel this trip due to a personal matter, and the agency made an additional $50 USD charge only for cancelling, despite this, the flight is non-refundable and there is no benefit whatsoever for this ridiculous fee or any benefit for cancellations.

My agent was courteous, helpful, quick, and efficient. I'm super satisfied with the cost and personalized attention. With my new job, I will be flying on a routine basis. I will definitely call CheapOair for all my business flights. I prefer to work with one company I can trust to best take care of my needs. This is my second purchase with you, and I know you're the company I want to work with exclusively. Thursday.

We are very happy, no questions. I will be recommend to all my friends your service. This is not my first time checking with CheapOair, also we rent hotel on my last trip and we are very satisfactory that's why we reserve on this time again.

I had booked a flight with several different airlines and routes. The day after I had completed my booking I found that I would not have enough time to complete my business so I contacted CheapOair and asked if I could change the flight. Omar was the agent who explained that I was within the 24 hour time frame to make the change. The airline had a set schedule so I had to extend my trip longer than planned but it all worked out. Omar was very professional, courteous and efficient.

Updated on 03/01/2019: My flight got cancelled and later was rescheduled, but in order to receive my new ticket I had to struggle with the customer support. I called in many times and they used to put me on hold for more than 15 min every time. In fact once I was on hold for more than 20 min so I hung up (I was making an international call every time). Are you suppose to deal with your customers like this? Such a poor customer service.

The agent was very helpful and knowledgeable. I will not hesitate to use CheapOair again. The agent answered all my questions thoroughly and was very professional. I would highly recommend CheapOair to anyone who was planning a trip and wanted professional, courteous service.

One of the waste service that I have seen in my entire life. We booked the tickets online and this site never confirmed the tickets. When we try calling them they will say that the tickets will be confirmed in one hour. But the tickets still remain pending. Later when we call them they will say that the credit is declined and we cannot give the ticket for the previous price. Very very fake agents! Please never book the tickets from CheapOair! Money looting agency! Faolan is the agent who spoke to me.

I had a problem with my booking and called customer service and they were very helpful and patient with me. I would say I had a wonderful experience and I would recommend them. The customer service officer did everything he could to help me and was able to solve my problems without any issues.

My account has been overcharged for $2,009.53 since the 21st of February and to this date CheapOair/One Travel still has my monies. I spent over an hour on the phone with Selma yesterday and you think that she said that the wait is between 7-15 business day to get my monies back. It is already 6 days since you double dip in my account, you don't give a them about my bills that I have to pay. I called again today and still no resolutions. Beware of this company when you give your credit card you don't know what they are taking from your account and they don't care. I pray that you get in my shoes and would know how it feels when someone rips you off. Today Gia the supervisor claimed that she is sending notice to the manager to process the payment, I am waiting because you will have to pay me my money.

Cancelling my booking within 24 hours and being charged a cancellation fee of $150 tells me all I need to know about NOT CheapOair. In all my years of travel booking online the first and last time with you and will certainly take every means of spreading the bad news.

It would be advisable that they only offer flights that are checked as available. Since when you choose them, and you do the whole purchase procedure, it appears that one way or the whole flight is not available!! Another suggestion, it would be useful to have in your personal chats that speak different languages. It was in that situation that a girl immediately helped us, by phone, and we want to emphasize the patience, kindness and perseverance that she put to solve the problem. Undoubtedly we would recommend your search engine, to buy flights.

Spent an hour to find a flight for the whole family. Entered information of the whole family and paying information. Click to continue and received a note that flight no longer available. Start over and get a new price which is 150% of the first price. I guess people need to be very quick to buy ticket on CheapOair. This is not a website to book for family.

The was able to break down the charges so there were no surprises. He was easy to understand. He was patient, and listened to all of my questions. He was able to customize my travel plans. Thank you very much.

Flying with a handicapped individual. Was calling to find out how to get services set up for her. I was told buy CheapOair they could set me up with a rate lower then what I found on the internet. They quoted me a price $40 more than what I had found. Then after a few minutes of negotiation they found a price $10 cheaper than what I found. However my question of how can I set up handicap services for my daughter they did not know how to achieve this.

I have been trying to book a flight for 2 weeks. Everytime, the price "magically" goes up from what is advertised on your website and in the numerous emails you send me. Today, it happened again, I did not book the flight. Your representative contacted me by phone, and when I explained what was happening with the constant price increase from what is advertised, she hung up on me. You are a total scam and I will tell everyone I can of this.

Extraordinary pleased with agent while booking flight to my Sister funeral. The system picked the incorrect date of departure. The agent assist me to have the correct date entered. He was very patient and assisted me resolve the problem. My mind was put to ease felt very stress less.

Despite my 6 different calls on 4 different days, the company doesn't provide any solution regarding the schedule change on my fly. I keep talking to differents agents and no one of them seems to have ever heard about my problem. On top of it, CheapOair has send me 3 mails asking to call them regarding this schedule change. And every time I call they were LITERALLY not a single a change on the problem. And as I'm calling from France, you can imagine the price I'm paying for.

I hate when businesses only make a half-hearted attempt to service their customers. I must've made the account years ago, because it's in my email address but my ex-husband's name. So I asked to have it changed, and they told me IT WASN'T POSSIBLE to change the name associated with an email address. I've bought tickets from CheapO for years. This seems like a really stupid way to force customers to switch to Priceline, but that's the way this has played out.

I was trying to book a business class seat, buy it kept reverting to main cabin. Therefore, I ended up with the wrong tickets for our flights home. I had to go to American Airlines to request a change. However, all in all, the people I dealt with were as helpful as could be and tried to resolve the issue. I wish that CheapOair would provide free changes within 24 hours; that would have helped greatly.

Last evening I booked a flight with an agent on the phone. This morning I have received multiple emails for someone else and my itinerary was also listed with theirs. I called several times to get this resolved but no one has resolved the situation. I do not trust that Cheapoair has their act together. I am currently on hold trying to cancel my flight. I would like the FULL REFUND for my cancellation. I do not trust Cheapoair with my information and am not satisfied with their ability to act quickly to resolve my requests.

I booked my flight online and when I got my confirmation email I noticed my boyfriend's name was misspelled. So I contacted customer support and Robin was a great help. He fixed the spelling and also noticed my fight had a layover in California. He found me a direct nonstop flight from Nevada to Pittsburgh w/ no extra cost. It saved me a whole 4 hours of traveling...which in my experience is absolutely tremendous.

Initially I made reservations for 3/6-3/12 to Orlando. Received email confirmation and the charge was pending on the credit card. After checking I noticed I had put my first, middle and last name on the ticket. On my id, I have an initial, not the spelled out middle name, so I called to correct the situation. It was at this time, the agent at CheapOair told me I did not have a reservation because there was not any flight. He went on to explain that the information should have been taken down as that flight did not exist. Also the charge for the flight had also gone from 123 to 140.

Calvin helped me rebook my return flight. He even suggested ways I could save and be charged as low as possible. He even helped me reserved seats because I need an aisle seat due to my medical condition. Some of the charges were canceled too.

Jonathan was terrific and very patient. He was very informative and listened to my concerns. My husband is over 6 feet tall and needs leg room, I appreciate Jonathan understanding about bulkhead and comfort seats. I look forward to working with Cheap Air for all future flights as we travel each year from the Territory of American Samoa for our annual GrandParents Holiday!

We had booked a ticket to travel from Washington to India through CheapOair. Our travel is in May. Neither my itinerary nor the website clearly states about the cancellation policy. We asked them why it is not clearly mentioned in the itinerary that it is a non refundable ticket. They simply said we have mentioned in our website most of our flights are non refundable so you need to assume!! We were looking to cancel the reservation within 10 days of booking due to medical reasons which was totally unexpected even to us. We were ready to give the necessary documents. But we are so very very upset with their behavior and their policies. They were clearly fouling us which we are not happy about. The travel agent CheapOair and the Singapore Airlines were misleading with lot of informations on cancellation.

We got a ticket from CheapOair, but the layover time was too short for next flight. That caused we missed two flights. We have to buy another tickets. But CheapOair didn't give us any refund. No help at all over one month. Advice all people - don't buy tickets from this company.

I spoke with Tajil who was very thorough and made alternate satisfactory arrangements for us, expending very great effort. He was personable and extremely helpful. I then spoke with someone else to try to get seat assignments. He finally said he would give them to us after speaking to his supervisor. He said he would mail confirmation of the seats to me. That was several days ago, and I still have not gotten the confirmations. Would you please email them to me as soon as possible? They were for SAS flights 8722, 944, and 8723. Thank you.

I was in the middle of booking 3 tickets online. However, I wasn't able to select seats. So I called their customer service, hoping that they could solve this problem for me. The rest one and a half hours on the phone was a nightmare for me. The lady said she can help me book the tickets and select the seats. I went through all the information with her, at last, she told me that she wasn't able to select the seats for me. After listening her trying-to-get away explanation, I asked her if I can cancel this booking because I don't want my 2 children sit by themselves. She told me that I have to pay $50 for each passenger if I cancel. This is totally not fair to me. If she told me at the beginning that she couldn't select the seats, I would have gone for other airlines or find something else before booking. Very bad customer service. Will never book from them again.

Could not use discount code for online booking. Asked me if I wanted Travel Assist for $10.95. I said no. Bad connection so agent had to hang up and call back 2 times. Was told he was adding Travel Assist for free. Saw that I was charged $10.95. Chatted online and was credited $10.95 but not given free Travel Assist like I was told I would receive.

I purchased a flight on CheapOAir.com, which clearly broadcasts everywhere that they have a 24-hour free cancellation policy. They push this in your face as one of the reasons to book with them. What they DO NOT push in your face is the fact that if you actually need to cancel within 24 hours, they will charge you a $75 cancellation fee. WHAT??? Yeah, you heard that right. Their free cancellation is not so free. Yes, you will get your flight cost refunded AFTER you pay their fee. And you can not cancel your flight with the airlines.

Booked 3 0W Chicago tickets for April 19. Learned SW price $119.00; CheapOair $192.17. Asked if the price can be negotiated cuz I already booked. Agent said he could not find that price range. He did compromise a refund of $141.72 which I agreed to cuz I cannot pay the penalty of $150.00. Wish we could have done better. My daughter who I purchased the ticket for was very disappointed with the price difference which of course is a big amount. Hope CheapOair live up to its name.

The lady was very professional, courteous and knowledgeable. I have recommended CheapOair to all of my friends. She made sure that I understood everything and explained it so that I would not have any issues at the airport. Thanks again!!

I've had nothing but a horrible experience of hearing of the restrictions that are in place under this operation and how I have the luxury of calling not only the insurance company that provides the insurance they sell, but the airlines they also sell from. The endless circle of hearing their job description and the restrictions they have in place have been heard for over 5+ hours and I haven't even boarded the plane.

I purchased 4 tickets to Madrid for the wife and I and daughter and grandson. Purchased the tickets on 11/26/18 for $642.67 ea. Happy with experience. On 2/2/19 I pulled the reservation and printed off my computer. I noticed that my daughter and grandson had an spelling error. One letter mistake. I accept this is my mistake, I had a 24 hr window to check the reservation for errors. I immediately called Cheapoair and asked for a spelling correction. They replied they can, the fee is $210.00 per person for a total of $420.00. I reluctantly agreed. They sent me a confirmation of Itinerary changes and fees and a new booking number. They immediately charged my card for the $420.00. A half hr later he gets back to me and states this cannot be done.

I booked a flight with CheapOair. Seconds later I received a text message with a different date than I had booked. I called them within minutes of booking this flight and they refused to cancel but they would get me to the right date for another $300! I was then charged to cancel the flight.

My total experience has been a good one so far. Customer service has been awesome. Prices and amenities are well within reason. I appreciate the online assistance and via phone. The website is easy to use and is well read.

The booking agent was patient and explored many options to get me the least expensive non stop fare. I was happy with the service, and the price obtained on my last minute booking. I would recommend this service, as their pricing was much better than the airlines' direct pricing. It was like having my own personal travel agent.

I called to change one leg of a six leg RT ticket. In addition to charging for the change, I lost my seat assignments for which I paid a premium. They rebooked my entire ticket and one of my seat assignments went from premium to standard. No refund of the $50 I paid for a premium seat. I was not advised about any seat changes when I changed the one leg of my flight.

Another airline canceled at 10 am a flight we had booked for a 12.30 flight that same day at another airport sighting weather conditions. But Frontier was flying. We had a party of 7 which we lost 2 plus a day and a half of vacation. We were thankful to be able to go. Wish return flight was a little later in the day.

I was pleasantly surprised to get a good deal on a ticket near the end of the month. I had heard that two weeks and even a week before the leaving date were good times to get tickets, and this ticket price proved that to be true!

The agent was very helpful and patient. I was very satisfied. Thanks. The price was right and he picked flights with minimal layover. As I said I very satisfied with booking agent. Looking forward booking my flight again with your company.

Excellent service, the staff was knowledgeable, courteous and professional. A commendable, trustworthy employee and will continue to book my travels through this company, thank you for giving me the privilege and chance to evaluate my booking process that made it so convenient for me as a senior citizen. God Bless everyone!!!

I tried to book the international flight. I contacted the booking department and one of the reps offered me a price and told me that the verification process should be done soon and that someone is going to contact me in 15 minutes. After an hour and a half (nobody contacted me in the meantime) I called the booking department again and they told me that the tax fee has been deducted but "the booking is pending because the verification is still in progress".

I just completed booking two tickets on their website. Ten minutes later I got a call from them saying that the booking was under review and that if I don't receive the ticket confirmation in the next hour, to call them back. I called them back and they said that they needed further credit card verification. I stayed on the line with them and they even did a three way call with my credit card company. From there they went on to ask the usual security questions, but then it started getting really uncomfortable because they were asking a lot of personal and detailed questions that they did not need to know. They wanted to know my last transaction on my card, my card spending limit, my mother's maiden name, and a lot of other questions that just were not relevant.

When I went to print out my boarding passes 24 hrs before my flight it would not allow me to... Over and over... Called the actual airline in which my flight was booked they said I didn't have a flight booked!!! THANKSGIVING WEEK!!! So the airline thank goodness had arranged for me to book the exact flight. So I got my money back from credit card. Now just yesterday Feb 14th one of their representatives phoned me and threatened me that the monies I paid them was nonrefundable and I needed to pay them even tho obviously I won the dispute. So this guy calls my phone like 3x and tells me if I don't settle up with them they would send to collections... How dare them. Now I even before the flight called to pay for my luggage in advance and YUP they took that money as well and even tried to get $75 more from me to get preferred seating. I DO NOT RECOMMEND ANYONE USING THIS TRAVEL AGENCY.

Travel to & from Dublin Ireland - Your agent, Trent, was very knowledgeable, courteous and very efficient in handling my call. We had to re-book our air travel due to time flight time changes. I was a little indecisive at times and Trent was very patient. I'm very satisfied with the service I received from CheapOair.

Customer Service was extremely helpful. I had to completely change everything and your clerk couldn't have been more helpful. He got everything done so quickly. Thank you. I will definitely use you again. Your website is very easy to use and understand.

This site used to be very competitive in price compared to others but not anymore. They get you confused especially after you put your travel info. They show you a very low price but it turns to be a different date than what you originally put. Moreover, the layovers are extremely crazy. CheapOair needs to make an overhaul of their service in order to attract more customers. I travel a lot not a single time I tried them and was satisfied. While I go to other sites and find way better deals than this one.

It was a pleasure working with your company and your employees. A very enjoyable experience and great service. Great rates. I flew directly from Raleigh in North Carolina straight to Los Angeles, California. I will be purchasing a ticket for my cousin from Ohio soon and I will definitely check with CheapOair first.

I mistakenly booked a flight for 18th instead of the 15th. This mistake happened because of automatic optional suggestion date. Honestly, I realised I booked my flight on the wrong date within an hour of this booking. I then immediately called to cancel so I could rebook my flight on the appropriate date. Surprisingly, CheapoAir charged me $50 for the cancellation of the ticket while the airline itself didn't.

I booked a CheapOair flight which involved two code sharing airlines, with insurance. Then the airlines refused to check me in 'cause CheapOair had changed the flights, but the airlines refused to change them back because I had booked through CheapOair: only CheapOair could change them. CheapOair refused, saying there was no problem. I was in loop with numerous calls and eventually had to re-book a new flight with the same card. CheapOair refused to cancel my original flight and the airlines refused 'cause only CheapOair could do it. Now the credit card company is asking me to pay for the original flight plus CheapOair fees and insurance even though I paid for the second flight. RIP OFF!! BTW they misled me re their office location.

I am so frustrated right now. Dealing with these people has been a complete mess from the start. I get online and find the cheapest airline I can find which brings me here. I talk to the barely understandable people about bringing a puppy along (the reason I'm traveling). They tell me I'm good so I book the flight. Later I find out puppies aren't allowed on United Airlines. And now 7+ hours of being on hold and getting the runaround of why they aren't going to reimburse me I am about to lose it. This has been nothing but a terrible experience and I'll never spend another penny with this company.

Tried to book online for a flight. Within 5 minutes price increased instantly. Had to phone. Spent 20 minutes on the phone with an agent who said they would be able to hold a price if I continued with them directly. I did so and after 20 minutes the price had magically increased again. Same price as the airline itself. This was a complete waste of time and will never use or recommend them ever again. It’s a compete scam! Good luck. Just book direct!

Buyer beware! I rented a car through CheapOair's OneTravel website. I paid for the car rental at the counter during pick up. I received an email from CheapOair stating that I had not been charged due to an error by Advantage Car Rental and that CheapOair would now be charging my cc. I looked up my cc bill online and saw that my payment was processed correctly by Advantage for $58. However, CheapOair also deducted a random amount of $135.21. I called them and was advised to send proof of payment from my cc statement. Annoying but okay. I sent the proof and received a credit for $35.21. No apology and still $100 short of what I was due. After 2 weeks and nearly a dozen emails, I am still waiting for someone to refund the money and even acknowledge that there was an error on their part. I am in the travel industry and this company has me INFURIATED. Not only am I short $100 but hours of my time. Disgusting.

I purchased airline tickets on 10/14/2018 with Travel Insurance booking number **. I cancelled the 10/14/2018 flight and went to an earlier flight since my mother’s health had deteriorated and subsequently passed away. I should have been refunded the full amount. I am still waiting for my refund. Health certificate and death certificate was emailed to CheapOair.

First rep helpful, I found out later I was misinformed regarding bag check. 2nd and third reps were not patient nor helpful at all. Very disappointed with service. Attempted to get cheaper fare due to misinformation was told it would cost me. $75.

Such a hateful and ignorant customers service. Most agents were from India. Gave me wrong information. Put on hold for one hours for a few times then hang up on me. I have a big family in United States. We all book flights through cheapoair.com But I'm sure in future Not even a single person from my family will ever go to CheapOair to book a flight. CheapOair don't give a damn about their customers. I have email to their official. No response.

My wife wanted to cancel a flight she had booked with Delta through CheapOair for a friend who had just received some bad news. When she called CheapOair less than 12 hours after she had booked the flight, they refused to and referred her to Delta. The flight was $972.00 Canadian. When she called Delta the next morning (7 hours later) they cancelled her ticket and refunded the cost of the ticket ($822.00) back to my wife's card within a day. CheapOair kept their $106.00 "fee". So live and learn. From now on I'll go directly to the airline rather than through third party companies like CheapOair.

It has been a pleasure booking my flight with you! I especially appreciate your associate aiding me with changing my flight and the follow up call telling me of my request for a wheel chair has been noted and taken care of! Thank you for being there!

Had no trouble booking and all went well. I did have to call to change a name and had to pay $200 to do that but my fault for not checking ahead. It was for someone who I do not know well and did not know her complete name. Change went through with no problem!

The agent knew what he was talking about and very helpful. He could not sell me what I called about, but gave me the next best price. I have booked with this co. and I was very satisfied with them again. I will keep using them until I find somebody cheaper.

Everything was fine when I made my flight reservation, also when I made changes to my existing flight reservation. The service I received was excellent. I would use CheapOair again to book a flight. I would recommend cheapoair to my friends.

Very smooth process except I forgot Jr. on husband's name. Had to redo booking. Then credit card used and approved for flight wasn’t accepted for seats or insurance, so I had to recall and straightened that out. The representatives were extremely helpful. Not sure what the problem was with credit card. Very aggravating but not your fault.

It is the first time using the services of CheapOair, but until now it has been a good experience. People friendly and aware of their work, the agent helped me a lot and answered my doubts, thanks for everything.

I recently booked a domestic flight in Canada using the CheapOair app. When completed the price included a $70 service charge not indicated on the final bill. According to the terms and conditions this is the max service fee applicable for "most" domestic and international flights. The terms and conditions also indicate a "may be charged" and it appears that the language should be "will be charged". First class and multiple cities are more. The bill indicates $0 for taxes and agency fees, which is not the case. I am all for companies making money but transparency creates loyalty. It "will" be cheaper to reserve direct in the future. Noted credit card charged separately. Customer service was helpful.

To everyone out there please never use CheapOair! I purchased tickets to fly out of Niagara at 2:38 February 10, 2018. I purchased a “protection plan” which covers any emergencies... Allegedly! I call the airline 2 hours prior informing them about our emergency and how we are most likely not gonna make it. So here I am on the phone waiting for 2 hours for them to tell me my trip is not covered but unable to truly explain how it is not?

This was my first time using this travel agent booking, my experience and agent was great. Thank you for making it easy and professional, Faith was my agent and did a Great Job helping me. I will recommend your service to future clients and for myself again.

I has 2 unauthorised charges that my bank had to notify me of. After calling twice I think the issue has been corrected but they told me to check with my bank info in a couple of days, takes long to correct. Only took one day to make charge errors. Not happy and will think twice about using again.

Great job when I had so little information to give. Stuck with me the whole time. When Titus had to leave, another man helped me throughout the process. He got the job done! I'm now going to travel knowing that everything will go well.

I am very happy with the agent serving my request. I made two bookings and both the agents were courteous and patient with changing dates. They made sure of the travel details several times to avoid any errors. I always use CheapOair first when booking air travel

I booked a ticket from BOM to Austin with a message as 24hr free cancellation policy, I canceled it in less than 12 hrs but still CheapOair charged me USD 225 as cancellation fees. This is ridiculous service. I would not recommend to book ticket from this agents. I don't understand why they advertise wrong about free cancellation. They lived up to their name so call cheap air.

The phone representatives were helpful and nice, while professional. I did have difficulty understanding the cute Middle-Eastern accents. Twice I was disconnected when asking them to repeat-- the information was important. So I had to call back several times due to a couple representatives, probably tired, hanging up. One nice rep couldn't make a bank withdrawal because she gave the bank the wrong CVC -- didn't understand me, either.

I had a very good experience with the man I talked to. He was extremely helpful. I am 74 years old and not very good with going on the internet and booking my flight. He told me exactly what to do and how much it would cost. I would surely use this system again.

Making reservation - The agent was very polite and very helpful. Had no problems. She got everything right the first time. Would recommend CheapOair to anyone. She explained everything very carefully and asked me if I understood. Very pleased and will use them again.

This site is a scam. They use cookies in their reservation site. What this means is that they manipulate the itinerary you initially start with and afterwards provide an erroneous reservation. Be very careful when using this site as you will pay more in the long run. I made a reservation to them paying about $400 for my round trip ticket. Not realizing that they had changed my return flight since I only checked my starting date, I had to pay nearly $700 dollars more when I had to return on another airline that they suggested. My suggestion is to go directly to the airlines. You will pay a little more but you will not have the anxiety associated with dealing with having to purchase another return ticket for the same day.

I was double charged on my booking. After trying to call them on numerous occasions they continue to use their stalling tactics and issue has still not been resolved. The whole process has been beyond frustrating and time consuming. I will never use this company again and shall be recommending to others to avoid!

After extensively looking for flights to Bangkok I found what would be the perfect one. The website says there are plenty of seats still available so I take the time to put in all my information and book it just to be told it isn't available. But if I go back to the start it says it is. So the site can't update till you put in all your info? Waste of my time and would not recommend. Obviously they say it's available just to get you to buy more expensive flights. Called a rep and they were pretty much like, "Yeah. Tough luck."

I called to tell them I had a bad virus that will affect every person on the plane and asked if I could change my tickets for a time I'm not infected. They said it will cost me $200 to change no matter what. So guess what? I am flying my secluded time and every person on the plane will get a virus that will infect them for 3 weeks, and they will all infect every one of their friends, they will all get a cold and pick up flu for 3 weeks.

I made a mistake regarding date departure and realized it immediately and called back and got the departure date change. I am so thrilled it was taken care of so quickly. Asked for a aisle seat again and was told I would have it. Thanks.

I was about to book but when I had already started process they told me price had increased. I spoke to representative and told him I wasn’t sure of passenger information because it was not for me if we could change information should it be wrong. They said yes and since there was a 24 hour free cancellation policy I continued because he told me that it could go up again and if I canceled I would not be able to book again. The price would surely go up - when I wanted to change they wanted to charge me again / it felt like a big scam.

What a nightmare. I used CheapOair 1st time. I talked to the agent to cancel my tickets, after spending 2 hours he confirmed that he can cancel my tickets without any penalties. I requested him to call me back after 20 mins and he confirmed that he will call back within 20-25 mins but he didn’t and when I called back they refused to cancel my tickets without any penalties. Now it’s neverending loop. The first agent promised me to call back within 20-15 mins, he didn’t. The second Agent said the supervisor will call me within 5 hours, no one called.

I just purchased four multi-city tickets. I kicked myself after using CheapOair and not using Travelocity. It turned out Travelocity was $42 less expensive per ticket AND CheapOair tried to tack on taxes/fees of $55 for a one year old infant, which Travelocity does not do. I called CheapOair 30 minutes after purchase to see if I could cancel my order but they’d charge me $50 per ticket, including the infant’s “ticket”, to cancel. I at least got them to remove the $55 fee for the infant. Be careful using them with their extra fees they try to tack on.

Undoubtedly the most dishonest company I have ever dealt with. They kept sending emails stating that there were major changes to my flight and that I should call. When I did call, they gave exactly the same information as was in the email, essentially leaving me none the wiser. They stated they would call back soon which did not happen. I repeatedly called back seeking a refund and I unknowingly ended up in a game of "pass the buck." Each person I spoke to could not help and they had to keep transferring me to someone that can.

I was very happy with the help I received during my booking of my flight, the gentleman was very helpful and I feel confident my flight will go smoothly. Thank you CheapOair for walking me through this processed. I'm not to computer literate so the walk me through was very helpful.

I used CheapOair in the past to fly by myself. This time I am flying internationally with a minor child. Flight was changed, separating me from my child. It has been a nightmare trying to resolve and no end or resolution in sight. BUYER BEWARE. I think we may be out $6,000.

I inadvertently missed putting my middle name in which is required for passport control. The representative was able to adjust this error and include my middle name thus ensuring my reentry. The cost was less than $10. And made my booking real.

DO NOT USE THIS PROVIDER, EVER. They hide all the important information so you don't realize it and when you call them they lie to your face so you don't get a refund. This has been the worst experience I have ever had with third party, DO NOT USE IT. STAY AWAY FROM IT. I booked some flights and in the website said "Coach" and when it came to information about baggage it directed me to the airline which stated that coach had certain allowance. When I booked the booking showed I booked a LITE fare that didn't include any luggage. Then they changed my itinerary for one with longer layovers and when I said I would only accept it if I didn't have to check in my bags again they said I didn't need to check them again so I didn't opt for a refund. THIS WAS A PLAIN LIE. And also the customer service is bad, they tell you all the time to contact the airline, so what's this third party for? Just to hide fees.

Comfort Inn said no cancellation when booked with CheapOair. $200 min. Febreze laced vomit. Thrifty $17 a day Sentra came with $100 in fees. They would not let me back up and get gas $98. Worse still, the per day price for the regurgmobile? $65 a day. No cancellations for the return flight 4 days off and they wanted more for the one way return flight, $400. I was hoping to pay around a hundred per for the four nights at the hotel and get $50 per for the days I didn't. Anything, and I mean anything for the flight, switched to Travelocity and saved a $100. Thrifty rental mess? Those guys are out there, tried to tag me for $800 from the start. The Sentra cost over 100 a day.

This was my second trip booking with CheapOair. I had an extensive itinerary both times and had zero problems with any of it. The customer service representatives helped me find the air carriers, times, routes and costs that I was happy with. They did it quickly and informed me of options they felt might be best for me. All documentation and information was correct and my travel went smoothly. I would recommend them and use them again myself.

When I purchased a round trip ticket to visit my parents through CheapOair I was unaware that my father would suffer a serious accident. When he broke his back, I had to fly out urgently, a week sooner than expected. I called to change/cancel/credit my outgoing flight. I was told that I could not do this without cancelling my return flight as well. Ok. So I purchased a new flight to come asap. When it came time to fly home, I was told that the round trip had been cancelled because CheapOair never notified the airline that I would miss my outgoing flight. When it came time to leave, my ticket was gone. Cheapo would not help me at all, even though it was their failure. My conversations with Bryant and Gilbert were hostile, offered zero assistance and were solely to make them feel better about stealing from me without offering me any options to fix the situation. I would NEVER use this service again and recommend you do the same.

Being a senior citizen, he was soooo patient with me asking sooooo many questions. Never getting tired of them nor me. Mentioned that normally my son does the booking for me, but couldn’t at the moment while tickets were cheaper so I did it myself. I thanked him for his patience & told him I was sorry I couldn’t rank him with 40 stars.

I was overcharged by $904.76 on 3 flights I booked back in November. They have done nothing to fix the problem, but give me the runaround. Never will I book with them again. This has been very very frustrating and they pass the issue off to a different person each time. It seems to be a game to this company. Very unprofessional.

Leonard was helpful in finding me a flight with better travel times. There was difficulty with my credit card but he also got those issues corrected. Well trained and polite. It took serval minutes but he took the time to find out what the problem was and it was only the address on my card?

I called CheapOair to make 2 of my booking have assigned seat next to each other and they could not do it. And when I opt to cancel CheapOair charged me $150 to cancel my 2 tickets that are 2 weeks away, even though I called for cancellation within 30min!!! of the booking. Changing the connecting flights will also cost me $150. Seriously too much bs with this company, now I regret buying my 3 previous international flights with them. Family of 7 ppl hear that flights also and you just lost them. Avoid CheapOair, try Expedia - same or cheaper price and won't swindle your money.

I purchased a ticket for my daughter from Montreal to Honolulu. Upon reviewing my credit card purchases, I noticed that besides the charge for the flight, there was an additional charge of $14.95 from CheapOair, an additional $138 charge from United, a substantial charge from American Airlines, and a $2.34 charge from Priceline all of which I did not authorized. I called my credit card company and disputed all the charges.

Very helpful organization. I was pleased with the customer service representative & their knowledge. All my questions were answered satisfactorily and I was offered discounts as well as being informed of offers available. I was urged to review my booking email with care and call back if I needed to make changes.

Most of my conversations were fine. Some took a bit too long but on the whole good. At the end I had to change one of the tickets at the last minute. First person was very unhelpful. Called back and was excellent Petro I think. He deserves big pat on the back.

Rodrigo was very thorough and efficient at helping me find the best flights for the lowest price. About $250 less than other travel sites. The website defaulted to other, cheaper days, but he was able to book exactly the days I want. And he even found a Sr. discount for one of our travelers.

Yankel did a very good job in helping me with my reservations. He is patient enough and very professional regarding the process. He is not "pushy" on my decision, he offered me different options. Very respectful! High 5 to him.

I have used CheapOair in the past and they were decent (for the cheap price) but today I tried to book a flight, chose my flight, entered my credit card information, the screen loaded for a very long time and finally showed that my flight had somehow just randomly increased from $360 to $476! In the matter of a few minutes. This is clearly a scam for them to gain more money. What's worse? I went back to choose a different flight, but each time I selected a new one the next screen would claim that it was "no longer available" which obviously does not make sense. I tried this with about 3 other flights and somehow, all of a sudden, none of these are available anymore. Obviously a scam. After seeing that message a 3rd time I closed the site. I will not be using cheapoair anymore if this continues.

My booking agent was Nelson and he couldn't have been more helpful and more patient! Really made every effort to find the best flying schedule for me. Perfect mixture of professionalism, determination and humor! I have used CheapOair before and have been more than satisfied with the results.

I found a path to Australia from Chicago for about $442 USD (one way in 2018). The trip itself took 3 days but I loved it. I got to fly over the Arctic Circle and spend a whole day in Singapore. If you are looking for a direct flight, I don't know if it'll be as cheap but I personally planned for layovers. When you book, you receive an email outlining your flights; using this I confirmed that the seats were legit and not a scam. I didn't have any issues in any of the airports or with my tickets. The airlines I flew with had amazing customer service and were comfortable! I didn't have to change anything on my schedule, but I would be careful as I'm pretty sure you only have 24 hours to change dates/flights without fees. Hope this helps (I know I was a bit nervous) and safe travels!

Please BEWARE! This is my 2nd time using them. 1st no problem at all, but this time oh my God what a nightmare. I was online booking my trip when an agent called me trying to offer me a better deal. I said no because her deal was actually more than the online deal. She proceeds to tell me that once I make a payment the prices can change and my card will be charged a different amount. I said no that's against the law. Once I agree to a price pay for it my card can't be charged again. That should of been a red flag for me.

The CheapOair agent was able to help me find an alternative flight overseas. She was able to help me find the best deal and answered all my queries. Moreover, she was able to process all of my request in terms of my accommodation for my flights. She was very patient with my requests.

I would like to thank CheapOair for their timely response in getting back to me regarding my booking. I am satisfied with their customer service & how they explained the fees associated with my bookings. Their ability to search thousands travel of options is very beneficial to the consumer. Thank you CheapOair. I will continue to use your company for future travel needs.

and I so appreciate that. The gal who helped me was knowledgeable, friendly, swift and we had fun! All the things booking a flight should be!

I found better prices with a different provider and had to cancel my trip about 4 hours after making the reservations. Not only did I have to pay $75/ticket to cancel, even though it was within their 24 hour cancellation period, the woman at CheapOAir told me that the other airline charged $240/person for baggage, which was a lie. I looked up the airline's website, and their baggage policy was the same as most other airlines. She kept me on the phone for an hour with the pretense of helping, when she was just trying to keep my business.

They will charge you more than what they show online. So keep an eye. When you try to cancel a booking get ready for a rude behavior and confrontational style of questioning from them about why do you want to cancel. They will charge you for cancelling a ticket even if you cancel within 24 hour of booking, no matter what insurance coverage you choose. Stay away from CheapOair and save yourself some time and money.

I booked a flight, I put in a request for a callback the next day to cancel my booking. The turnaround time was very long so I decided to call. Because my booking had passed the 24 hrs but minutes they wanted to charge me $100.00 cancellation or If I could book within 24 hrs they would waive it. They were not helpful. He sent a refund request and still charged me a cancellation fee. So at this point I am out the fee plus my ticket until the bank can refund my money. I will not book with them again.

I've used your company in the past and always had positive experiences with your site. Your employee that assisted me was experienced, knowledgeable and pleasant to work with. Worked my issues to completion, following up afterwards. I would recommend your company to all my relatives and friends.

I booked a flight to Israel over the phone and was told that it was the best price for a non-stop flight. However, an hour later it was listed for $50 lower than the cost given to me by the phone agent. I felt that the agent pressured me into purchasing the ticket immediately by telling me that there were only 2 seats left and the fares would only go up. In addition I was not told about the extra cost for booking via the phone vs. online. The phone agent also told me that I could not apply the LC50 promotional code. I am not satisfied with the high pressure tactics, hidden fees, higher costs, and misinformation.

The agent was extremely helpful and friendly! The agent went over details and was very efficient. I was happy to get the flight booked and looking forward to my trip! I would very likely recommend you guys to all my friends, in fact I already did.

I chose the wrong deist nation for my flight. Sariah was very helpful with changing my destination from Houston to Dallas... And helped me save money. Great experience. Thank you for everything. I will be booking with you again...

I purchased online two tickets to San Juan Puerto Rico. I read about the Price Match Promise that CheapOair had. I ask information when I called. They said to screenshot the better price and email it which I did. This had to be done in 24 hours which I did. They took five days to answer me back and say they wouldn’t match the price because the website had in the full address which they didn’t specify. I emailed them back and said that I wanted a refund because of course it’s a joke of letting you fall for pmp. They never responded back and nobody manage my case. Don’t buy from this company. Their customer service sucks.

The Customer service Rep Amari was very professional, courteous and very helpful. I had booked a flight to London for the 9th of May on Virgin Atlantic, but was told the next day that the carrier would be Delta Air. I was very frustrated and disappointed. I felt that your website was very deceiving, so the first rep was very rude. When I called back yesterday Amari was willing to make the change for me, and I am very satisfied.

I booked two tickets on British Airways on CheapOair.com. I received my tickets and my card was charged for the tickets. A few days before the flight, I got an email claiming that there is a change in the timing of the flight and that I had to call their customer service department. I checked with them (Cameron) and they claimed that the airline has canceled the first flight segment. While they kept me on hold, I checked with the airlines and found out that this is not true. When the agent came online again I told her this information and then she decided to transfer me to another colleague (Charlotte). I told her that the claim about flight cancelation is not true and that I would not accept any changes as a result.

No satisfaction... Unresolved for 9 months. We had to cancel our flight reservations due to flooding of our home because of frozen pipes in May of 2018. To this date we have had no resolution to the situation. The last communication with Trip Mate was 11/18. No word since then...

This company is not USA based. They are operating from India. They comes all the time with Fake new name so that you will not able to catch them. Recently I booked the international flight from them and I had terrible experience. I tried to complain against to their management and their company headquarter address/phone number and fax number are fake. Look like a fake company operating in USA. I already launched their complaint to BBB and USA Department of Transportation. Be careful not to book any flight with them.

I recently booked a flight ticket, got a call from the agent offering a deal. I confirmed a date and he booked different dates. He asked my card details for booking, saw another transaction than the current booking amount. They hacked my card details and used it to purchase other transaction. CheapOair is a fraud agency, don't use for any flight booking.

CheapOair charged $76.94 more for my ticket than Icelandair showed. I purchased Travel Protection and Premium Support with CheapOair for a total amount of $47.90. CheapOair charged a seat fee for reserving an aisle seat, whereas Icelandair does not. Also, why does one need Premium Support when purchasing Travel protection? Also, I called CheapOair about 10 minutes after making my reservation and asked to change my return date by one day. There was a charge of $59.95 to do so. There should be a period of time during which one can make changes, such as 24 hours.

CheapOair charges a $75 fee to change a date due to the customer service individual having to push a few extra buttons. When normal airlines don't charge for changing flights. Make sure you don't need to change anything or you will be charged an arm and a leg.

Customer service was very helpful to make my reservation at a reasonable price. Very caring and pleasant on the phone. I have used your website and have always had a good results. I would definitely use them in the future.

Needed to make some changes to a booking - return date and passenger last name correction. Quite satisfied with service I was provided as it was done on a timely fashion as well as with clear information. Thank you for the courteous treatment.

I do my own reservation on your website but I notice the schedule coming to Manila ahead for 2 days so I called the agent if I can change. He did help. They give a good flight for additional payment but the problem is the way they charge me. I am not happy. I have a limited amount on my credit card. How many times they do charging and now I have to wait before I can use my card. It really frustrating.

Recently I returned from Manila to Sydney, I paid extra for an exit row seat but despite it showing on my original invoice it was not provided on the flight. Unhappy with this the Flight attendants did their best to accommodate me however it was unsatisfactory to say the least. When I advised CheapOair about this and told them I was unhappy about having paid extra for a seat I expected a refund for this extra cost. Despite several emails 6 weeks later nothing resolved. Well for me no more bookings through this company.

I booked a flight to Hawaii and later looked at the flights on American Airlines and they were over $100 cheaper. When I tried to cancel within an hour of making the reservation they wanted to charge me $50. They insisted they told me about it but I would have remembered that. We settled on $25 and I still came out ahead by booking it with American. I'm still waiting for the refund and crossing my fingers because they made multiple charges on my card that make no sense. I will never use them again.

I used CheapOair to book round trip travel for brother-in-law from Moscow to Tampa and back. CheapOair customer service is the worst. They force me to buy 2 round trip tickets and 1 one-way return ticket for the exact same travel. That is about $2,000 for a round trip passages advertised at $500.00 CheapOair is the WORST and more than deserves to be put out of business. Caveat emptor. BUYER BEWARE!!! I WILL NEVER USE CHEAPOAIR AGAIN.

Cheapoair and OneTravel (same company) is a SCAM: I tried to buy a ticket to Malaysia from Houston from their online website. The prices were good. After I completed the online form and hit book; this message came up: "Price of ticket went up $200 more, would you like to book it?" Immediately they call my mobile and started to offer me the cheaper prices and make empty promises on getting that ticket. Then they put you on hold and on hold. After more than an hour waiting, they sold the ticket to someone else. I tried again buying the following day; in fact about several times because of the cheap prices they advertised. The end result is the same.

Updated on 01/29/2019: Regarding my complaint with the booking number **, you messaged and asked me a phone number to contact me about the refund details. I wanted to answer you but the review is disputed. I answer your last massage as below. Sorry for my delay. I don’t have a phone. You can call to **. That is my friend’s number. Could you please let me suggest you a time such that my friend and I together be available at that time to answer you? Moreover, for your reference I have explained the details as follows.

I booked a last minute flight to Los Angeles for a job interview and received a booking confirmation. When I tried to check in for my flight the following day, I was told I didn't have a reservation. I called CheapOair and was told that the flight I booked was unavailable and that my credit card was not charged. I asked why I wasn't told that the flight was unavailable and they just said, "Your flight was never confirmed with the airline." I asked why and they just repeated, "Your credit card was not charged." The key thing is that CheapOair didn't bother to send any email or call to tell me that I did not actually have a ticket. The only communication I had with them was an email, with flight numbers and gates and layover times, saying that my booking was confirmed.

Ignorant people from India with rote comments, cannot help you in any way... Spent 6 hrs on phone to change flight to no avail... Just increased blood pressure. Tried to change flight within 24 hours, but by the time I gave up it was over 24 hrs. After computer conversations, tried getting a supervisor 6 times. Twice I left phone on counter with speaker on for over 30 minutes... No one ever picked up 4 times phone. Went to survey and then disconnected. Unbelievable experience. Never never again.

I was originally satisfied with my purchase until I examined my invoice. My agent claimed I had to pay extra for luggage since it was handled between two airlines. However, after receiving the invoice nowhere does it reflect that. My bill is just $100 more than it was originally, and no one can explain why. Beware of add on charges.

The customer service person was very courteous and knowledge. I only wish he had offered me the opportunity to book my seats when I placed my reservation. I read about it online the next day. Otherwise a five star experience.

This website charged our card 2x for the same tickets. You call them and you get someone from who only knows what country, trying to tell you how YOU'RE wrong. Put you on hold for over 40 min hoping you will just hang up and leave them alone. Will we ever get our money back? Who flippin knows but this company needs to be investigated. Hopefully our credit card company will help us. They really deserve 0 stars.

It should be call CheatOair instead CheapOair. Shows price lower. When tried to book it went up 200 dollars so I called the number. There was a Indian lady told me price was cheaper for less layover time. Plus CheatOair doesn't shows flight that stops extra. She said it's technical stop. They sent me coupon by email but when I checked out nothing took off. So so ** scam.

I booked ticket and then cancel that. They said, "Refund will be in your account in 14 business days." I didn't get refund so I called again and then they mentioned it takes 2 billing cycles assuming it will take around 2 months. So, don’t book. If do so then forget about refund.

Outstanding service, professionalism and courtesy. The attitude was polite and willing to coordinate my trip. I will definitely recommend your service to my family members and friends. The service I received was EXCELLENT!! I will continue using your service in future flights, not only to Europe but to the continental USA.

My friend scheduled to travel with me has requested to cancel her ticket due to health reasons. I was directed to customer service her name is Juliet. She was helpful in the process, answered all my questions well. I thank her for her assistance and her patience to me.

I have been using CheapOair for several years and it has worked reasonably well for me booking the flights I needed at the price that I could afford. I went online today to book a flight I found and selected the flight that I wanted to my destination and home and clicked on it and while filling out the information to purchase the flight I received a phone call from CheapOair. (Which should speak to my frequency of usage) The gentleman I was speaking to you told me that he could get me a better rate. I am suspicious of calls like this because I had an experience where someone tried to run a telephone scam so I am very cautious of these types of calls. I had informed the gentleman that I had the rate and the flights that I wanted to choose and he said it was the price and I told him and he informed me now that was not the price?

I was impressed with the patience the agent, Christian, had with finding a flight that was available and at good times for our needs for both going and returning. He made this a positive experience from other times and sites I have used. Thank you.

The CheapOair website listed a flight I was interested in, it gave the departure and arrival locations, the times, the cost, the airline but no flight number. I had no reason to think this flight did not exist. I had used CheapOair in the past with good results. When I attempted to work with the flight I wanted I was unable to. I called in, the representative was very helpful and knowledgeable and did not make me feel stupid... however I was very disappointed to find that the flight I wanted did not exist, nothing even close to nonstop for the quoted price. I did book a flight with the representative's help, however it was $200 more and a one stop over instead of nonstop. I am a senior citizen with limited funds and time. I did not appreciate the bait and switch tactics. I will NOT use this site ever again. The representative was good and I appreciated his service. He should get another job with a more honest company.

CheapOair is the worst. First time traveling. Bought a one way ticket from Mexico. I boarded from Acapulco. Landed on Toluca Mex. CheapOair never told me my next flight was 2 hours away in a different airport. Long story short. I missed my plane. I called customer service and was told they aren't responsible for it. Never again will I buy my flight tickets from them.

Booked and paid for return flights on Qantas to Australia, including aisle seats both ways. On checking with Qantas I discovered that these seats didn't exist - the row was actually a bulkhead. CheapOair refunded the seat booking charge. On arrival at Heathrow I discovered that no seats had been allocated. I was very lucky that I was eventually allocated one at the departure gate. Looks like they are selling standby seats at full price. Wouldn't have anything to do with them again.

The CheapOair agent was very friendly and helpful. They answered all questions and seemed to work for us to find the best deal. This was the second trip to Philippines that we have used your services. Will continue to use you for future travels.

The service had been excellent, also we the resolution of an issue with the name in the ticket with little cost impact. The call for customer service to validate the information after purchasing the ticket surprise me. No ocurred before when I use this web to buy other tickets in the past.

I recently bought tickets for a displayed price of 350 SGD but has been charged 380 SGD (a mix of SGD and AUD). I called their customer support to understand why, they assured me I would be overcharged and if there is any trouble I can check with their billing services. I got overcharged, their billing services said it might comes from the company airline itself and they can't do anything for me. It obviously took them 2 days to reply to me, which didn't allow me a fully refunded ticket. That was the first and last time I use their services and only deal with direct company airlines websites now.

We booked a trip overseas on our cellphone, after booking the trip we immediately received a call from a representative of CheapOair. He said, "You did choose seats." but said we must, it would cost $39 to choose our seats. We said we were happy for our allocated seats, but he said, "No. You must choose." Also one flight he can't book because seats not released yet. We said okay and asked for window seats. When receiving our ticket, one flight wasn't window and another we weren't sitting together.

All I can say the lady that I talk is very helpful. The name Kayl. Regarding the $50.00 discount coz my friend recommended me to CheapOair it’s ok now. I understand what she explain that I did not use coupon when I purchased a ticket. But she gave coupon code to be use for my future flight.

We have a family emergency and had to change our flight to another time. 250.00 penalty. So we have to pay 500.00 total to move to another date. I think if you change day and still keep your flight you shouldn't be penalized.

My experience starting from flight reservations to booking confirmation went well. The staff who handled my trip (2 separate trips) seemed to be attentive in details and executed effectively. I like that it didn't make me lose time much more than I should. Thanks!

Car rental in Zagreb, Croatia - The person I booked the car with was very helpful, but he said he sent me an e-mail confirmation while we were on the phone and I never got one. This was 2 days ago. I would feel much better with a confirmation in my e-mail. Please send it to me. Thanks.

I have had really good experiences with CheapoAir and their customer service through the phone is amazing. Not hard to get to speak with an agent and they are all very knowledgeable! They help you book or modify anything over the phone and they are very responsive on their online chat as well.

Worst customer service and they lied to get me to buy the tickets in advance... The cancellation policy they told me about is completely incorrect and I lost over $500 because they were dishonest. I will never use them again.

CheapOair.com is a ** service provider. They mention one particular price in the ticket but while deduction they deduct additional money. Today, I have to pay 40$ for no reasons. When I talk to customer care, they recommend talking to bank. Money is deducted from them and why should I contact bank? I don't recommend this website for purchasing anything!!!

I booked a trip in March for X-mas and when I was in the airport I figured out that the name of my son was wrong. I contacted customer service to fix the issue and they said that was ok and I should not have any problem. As soon I was in the counter doing the check in, the airline had concerns about it and asked me to contact the ticket provider and fix the issue. I contacted CheapOair and they mentioned that was nothing to do. What kind of service is this? I will never use again this service, sometimes is better to pay a little extra but not having these issues.

Agent was very helpful and efficient. Booked our trip in a timely fashion. She was diligent in making sure she had our names correct and that the booking came to my email account. It was very slow so we hung up and she called back to be sure I got the tickets.

The check in process and prices were great. The customer service process was adequate and friendly. Looking at the discounts that were available at booking time it appears that the airline has the most competitive prices in the industry especially with last minute bookings.

Been very careful due full of negative reviews on internet but decide to buy business class tickets from CheapOair anyways (800$ cheaper and better connections than others). Payment went thru, after few seconds got confirmation email with airline (Etihad) confirmation codes. Get to Etihad site and my reservation was already in the system. They'll sure get my business again.

Everyone I spoke to was extremely helpful and obliging. I was a little upset when I inquired if we could move our flight forward to the 4th or 5th of October, and was informed it would cost a considerable amount of money to change. I would recommend your company to all my friends and relatives, in fact my daughter and her boyfriend are going to book with you for the same flight. Thank You.

I booked two tickets to Bali for March using CheapOair. Total cost was $2200. My wife became very ill and I had to cancel our trip in January. CheapOair charged a total of $900 in fees to cancel the tickets. I am only getting $1300 back. Very disappointed.

I will start by saying, I am an avid traveler with many miles of travel under my belt and have used a number of airlines and third party travel agencies. I will NOTHING has come even remotely close to being as bad as CheapOair. So, here's my story: I recently booked a trip to Peru using CheapOair during the first week of December of 2018. My itinerary had multiple legs with a few layovers in between.

If I could leave 0 stars I would. Worst company I’ve dealt with yet. Customer service sucks, complete scam. I requested a cancelation and was advised I would receive a full refund only to find out they charged me a $50 cancelation fee that was never mentioned to me AT ALL.

I purchased my tickets and at the last minute had to cancel the flights. Yes, it had been more than 24 hours, but only by 30 minutes. In order to cancel it has cost me $600.00. Now that's UNFAIR. I cannot give a good rating on this site as the service rep was completely unwilling to get a manager or try and escalate this so that my cancellation would have only been $150.00. There's a lot of difference between those two dollar amounts.

Agent was very helpful... I was very stressed because I hit the confirm button as I was reading and did not see return flights were wrong. Called immediately and got correct return flights. Good service from agents. Disappointed that there was a $65 fee on each ticket for an error caught so quick. I was always under the impression that there was a 24hr window to cancel ANY purchase (buyers remorse). Glad error was fixed immediately. Was told tickets had to be changed, therefore the fee... but of course there are no tickets actually printed or sent, it's all just switched on a computer, so that seems bogus. Agents must followed rules, but the rule needs to be fixed to allow for basic human error. Thanks for listening.

Had to change one ticket because there was not enough time for a transfer. Charged another $1300. First I was on hold for about 20 mins and the person came back with an even later flight and when I questioned it they simply put me on hold and I got new reservations who then transferred me back where I had to go through the whole thing again which took about 40 mins. Never ever will I use them again. I DO NOT RECOMMEND CHEAPOAIR!!!!

Tried first with the online and it got stuck. So called helpline and was greeted very nicely. The agent got right on the problem, it did take a long time but the agent was very friendly the whole time and worked with me and my friend to get us what we wanted. The price was more than I hoped but, we are very happy with what we got. Thanks for the help.

I was screwed out of $430 because apparently “travel protection” doesn’t protect you from anything and I wasn’t entitled to refund or credit even after purchasing the ** travel insurance. It clearly states on the website that to purchase travel insurance means that you can change or cancel anytime with no financial penalty; complete LIE. Please get out your glasses to read the very fine print which says CheapOair is absolutely drooling like a rabid dog to steal your money away. I’d like to bring a class action lawsuit against this ** Sam Jain and his disgusting company CheapOair. If anyone would like to sign a petition for a class action lawsuit, please email me at **.

I had a very bad experience in CheapOair. I DO NOT RECOMMEND THIS. While I was with the agent he confirmed the amount and they processed the payment right away. Then after 2 days they charged me again! Saying that they weren’t able to pull out the whole amount because of my card, either declined or card issue they said. That’s why they charging me again, w/c is BS because I checked my card and nothing has been declined!!! VERY BAD EXPERIENCE. No star!!!

I am very disappointed with the service. I was told by Cancellation department that I could change my plans during the first 24 hours of booking without incurring the $30.00 cancellation charge as long as it was a change and not a cancellation. Which after many conversations I was finally able to do. But until this happened, I spoke to several different agents that told me different scenarios until we finally came to an agreement. I will certainly think two and three times before I will ever book with CheapOair again. It's not worth the aggravation.

CHEAP O Company! CHEAP O Honesty! CHEAP O Service! 2 weeks after booking a flight from Montreal to Fort-Lauderdale for myself and my small dog, and having bought the 29$ cancel for any reason insurance, I had to cancel my flight. Then the nightmare started. Air Canada told me I had to cancel through CheapO... It took me about 1 1/2 h just so they can find my policy number because now the insurer had to cancel... All the people I spoke with had Indian accents that I could not understand at all plus there was so much background noise.

Don't waste your money here. Go elsewhere. These people will do just about anything to sell. I spent $3,000 and it was the worst experience ever. To start all flights were delayed. Then they had the audacity to seat me with my lap child on an emergency exit. This was supposed to be a family trip only to find out I never was seated to my family. Crew flight refused to accommodate me with my lap child and my elderly mother. On my way back from Puebla to Houston I was seated last row near the toilets and the bathroom door did not close properly so my infant son, my husband and myself had to smell all passengers defecate through the entire flight.

I booked a flight with two airlines on one leg of the trip. CheapOair indicates a baggage charge of the most conservative airlines will be charged. This isn't true. Both airlines will charge baggage. Make sure you are taking this into account when comparing prices. The customer representative couldn't even understand what I was complaining about. The website shouldn't be misleading. It cost me money.

I selected a return trip for myself and my boyfriend from Vancouver to Sri Lanka for approximately $1600 Canadian for the two of us. I put in all our information, including credit card information then a window popped up once I'd processed payments saying the price had changed to over $12000. This happened a second time with a second option I had found. I then spent almost an hour on the phone with them and the best they could do was find other flights for me at $1500 per person. This is ridiculous. CheapOair used to be great, with the flights you saw being the ones you could purchase and with 24 hour free cancellation. I am so disappointed. Once you get to a payment page and it tells you have time left to make the purchase, you should be able to make the purchase at that price.

Thanks for your service. Staff are bright, alert and helpful. Much appreciated... Your products are the best. See you often for all my travel. I travel about 50 times per year and I will always arrange travel with your company.

Stay away for this company. 1st their customer service sucks. They always blame the airlines and not talk any responsibility for themselves. They are not clear that a flight will have so many layovers and they booked a flight from my minor that had a 12 hour layover in Organ from Hawaii. So when I saw this I called to make a change even if it meant to change airports in Southern California. I was willing to drive more just to get him a direct flight from Hawaii to Southern California and there are plenty of direct flights... They said, "Ok. But we will have to charge you additional $368 on top of the $1,408 that I already charged."

CheapOair.ca misleads customers. I bought flights in CAD but ChepOair.ca charged my card in USD (exchange rate). I authorized the company to charge my card with 2833CAD but due to the technical issue of the web my card was charged with 3,920.34CAD (exchange rate from USD to CAD). Contacted the customer service but they refused to resolve the issue. Don't recommend CheapOair.

I thought I was getting a good deal but then ended up finding out that I would be paying $120 in baggage fees. For the additional cost, I could have purchased a much better flight itinerary without an 18-hour layover. Lesson Learnt! Please be aware when you click on the baggage fees that they don't always apply to the airline listed, if your airline is listed as British Airways but the carrier is American, you will pay the American Airline fees. Better to book direct.

When booking go directly to the airlines rather than these folks as you will be charged an additional cost of @$20.00 that they collect for their agency which they don’t tell you until you get an email from the airline. They also did not get the billing address right, nor the gender of the person who we booked the flight for. And when I pointed out the discrepancies I did not receive an updated itinerary. Be aware!

I made a reservation for 2 people with assigned seats, printed receipt only to realize that I had the wrong date. Called back immediately and had it changed. Woke up the next morning and have no seat assignment that I paid for plus a charge for a change made within 15 minutes, AND seat refund will now take us to 10 days :(. I guess this is when you learn to quit using CheapOair. Never mind the 3 hours to get it straightened out.

I got extraordinarily cheap air tickets on CheapOair during a heavy holiday season. This was in spite of the fact that I booked late. When I needed their help, CheapOair's customer service was amazing. I highly recommend CheapOair.

After the below complaint I received a 31 Dollar refund. Documents were turned over to lawyer. Beware. Not a trustworthy and competent agency. I paid for a service I didn’t receive and was refused an appropriate refund. This will be published on every review site on the Internet!

I booked a flight for my sister with Cathay Pacific to New Zealand thru CheapOair last Sept 30. She is flying alone because of school and had to be in New Zealand on December 22 for an important occasion. The flight was confirmed and as part of the procedure, a booking confirmation and an airline confirmation number was given by CheapOair by email. On Dec 20, 2018, the day of the flight, she arrived at the airport early as part of airport protocol. She was there 4 hrs before the scheduled flight. As she was about to check in, the airline employee informed her that her booking is not confirmed. We got all stressed out as she is on time constraint as she is trying to catch an important occasion, the very reason why the flight was booked as early as 3 months before the actual flight and it is her first time travelling alone.

The agent who helped me was very kind, courteous and knowledgeable. Understands the needs of senior citizens. I will recommend CheapOair to my family and friends. He did everything to help me find the best price and best time/flights that suits our needs. Overall, I am giving him 10 on the scale.

I mistakenly chose an incorrect date for my departing flight. But was able to call within the noted time-frame to update my flights. The customer service agent was diligent, clear, helpful and was able to help sort out my issue quickly and efficiently. Thanks!

If I could give negative stars, I would. Used CheapOair and I was first charged twice, not that big of a deal. It happens, they refunded. My flight was cancelled by the airline and they are refusing to give my money back. The first two calls to them, they said I would be receiving the money back and had different excuses as to why I didn’t. Third call said the vice president would be calling me in up to 48 hours. Obviously they never did.

I bought 2 first class tickets to Cancun in October for my birthday in January for my boyfriend and I. We want to leave out of Los Angeles the night of the 21 and get in to Cancun the early morning or afternoon of the 22. Our current flight was booked with an 8 hour night layover in Dallas, so it's in the wee hours of the night when we can't explore and would have to get a hotel or sleep in the airport. I called and tried all different options with the guy from customer service, whom I could hardly understand with his accent and kept suggesting flights that would not work. He kept suggesting we leave out of Ontario, CA... Umm I don't live anywhere near there!

I was very fortunate to have my call routed to Samuel on your support team. Not only was he clear and concise, but he took time to find extra savings and value in booking my reservations! I very much look forward to working with him again on an upcoming major foreign trip. Samuel was fantastic.

I would like to begin that if I could I would give CheapOair a -10 star rating but I can't, so I will vent my frustration here and hope other potential customers do not do business with them. I purchased a ticket to travel to Arizona on 12/20/18 and used affirm to finance my purchase. After receiving confirmation from CheapOair I see that my trip will include multi stops on the way there and on my way back. As stated I would have a holdover at Charlotte for 2 hours on way there and a 5 hour holdover at Chicago on my return flight. This was never stated prior to my purchase otherwise I would not have bought the tickets in the first place.

Had a very pleasant experience with CheapOair and booking our flight to Louisiana. The Customer Service representative was helpful and courteous. I would recommend this site to other friends and family and maybe in the future for my vacation with my husband. Thank you for the help.

If I could give no stars I would. Our connecting flight to Phuket was delayed for two days in Shanghai. We were given one night accommodation from China Eastern Airline and were told that this is all we got. CheapOair said to call China Eastern to argue the second night accommodation as we already had non-refundable hotel plans in Phuket which we were going to be paying out of pocket due to this airline error. China Eastern said to deal with our provider as they have nothing to do with it. CheapOair gave us the option to cancel our flights or pay out of pocket for the second night. We apparently agreed to pay out of pocket because those were our only two choices. Because of CheapOair, we have to pay our prior trip hotel fees as well as new fees for a vacation we didn’t agree to. Thank you CheapOair for screwing us. Do not use CheapOair. Spend more money and actually get to your vacation destination.

Got a chance to speak with one of your representative, My experience with CheapOair have been amazing, your representative was good, got all my doubts answered, was able to do perfect selling and got my booking done within a short period of time. Thank you.

I was given the purchase price of $471 and when I got my booking confirmation I am told that my purchase price is $504.36. I was led to believe that was the total amount $471. I was totally misled. I was in shock that this happened.

Like I say. Was really easy to book. They will work with you. if you can find it online, call them. One thing they forgot to mention is check in 24 hrs before your flight. Southwest was awesome. Very friendly people. My visit to San Jose was very fun.

Murphy was amazing. Murphy was listened to what when I wanted to depart and return. The process was quick and easy. The conversation was clear. I have never met a company that works as fast as CheapOair to get my arrangements in order. Really excited. I always recommend this company to others and I will always use this company. Thank you.