CheapOair Reviews

Making reservation - The agent was very polite and very helpful. Had no problems. She got everything right the first time. Would recommend CheapOair to anyone. She explained everything very carefully and asked me if I understood. Very pleased and will use them again.

This site is a scam. They use cookies in their reservation site. What this means is that they manipulate the itinerary you initially start with and afterwards provide an erroneous reservation. Be very careful when using this site as you will pay more in the long run. I made a reservation to them paying about $400 for my round trip ticket. Not realizing that they had changed my return flight since I only checked my starting date, I had to pay nearly $700 dollars more when I had to return on another airline that they suggested. My suggestion is to go directly to the airlines. You will pay a little more but you will not have the anxiety associated with dealing with having to purchase another return ticket for the same day.

I was double charged on my booking. After trying to call them on numerous occasions they continue to use their stalling tactics and issue has still not been resolved. The whole process has been beyond frustrating and time consuming. I will never use this company again and shall be recommending to others to avoid!

After extensively looking for flights to Bangkok I found what would be the perfect one. The website says there are plenty of seats still available so I take the time to put in all my information and book it just to be told it isn't available. But if I go back to the start it says it is. So the site can't update till you put in all your info? Waste of my time and would not recommend. Obviously they say it's available just to get you to buy more expensive flights. Called a rep and they were pretty much like, "Yeah. Tough luck."

I called to tell them I had a bad virus that will affect every person on the plane and asked if I could change my tickets for a time I'm not infected. They said it will cost me $200 to change no matter what. So guess what? I am flying my secluded time and every person on the plane will get a virus that will infect them for 3 weeks, and they will all infect every one of their friends, they will all get a cold and pick up flu for 3 weeks.

I made a mistake regarding date departure and realized it immediately and called back and got the departure date change. I am so thrilled it was taken care of so quickly. Asked for a aisle seat again and was told I would have it. Thanks.

I was about to book but when I had already started process they told me price had increased. I spoke to representative and told him I wasn’t sure of passenger information because it was not for me if we could change information should it be wrong. They said yes and since there was a 24 hour free cancellation policy I continued because he told me that it could go up again and if I canceled I would not be able to book again. The price would surely go up - when I wanted to change they wanted to charge me again / it felt like a big scam.

What a nightmare. I used CheapOair 1st time. I talked to the agent to cancel my tickets, after spending 2 hours he confirmed that he can cancel my tickets without any penalties. I requested him to call me back after 20 mins and he confirmed that he will call back within 20-25 mins but he didn’t and when I called back they refused to cancel my tickets without any penalties. Now it’s neverending loop. The first agent promised me to call back within 20-15 mins, he didn’t. The second Agent said the supervisor will call me within 5 hours, no one called.

I just purchased four multi-city tickets. I kicked myself after using CheapOair and not using Travelocity. It turned out Travelocity was $42 less expensive per ticket AND CheapOair tried to tack on taxes/fees of $55 for a one year old infant, which Travelocity does not do. I called CheapOair 30 minutes after purchase to see if I could cancel my order but they’d charge me $50 per ticket, including the infant’s “ticket”, to cancel. I at least got them to remove the $55 fee for the infant. Be careful using them with their extra fees they try to tack on.

Undoubtedly the most dishonest company I have ever dealt with. They kept sending emails stating that there were major changes to my flight and that I should call. When I did call, they gave exactly the same information as was in the email, essentially leaving me none the wiser. They stated they would call back soon which did not happen. I repeatedly called back seeking a refund and I unknowingly ended up in a game of "pass the buck." Each person I spoke to could not help and they had to keep transferring me to someone that can.

I was very happy with the help I received during my booking of my flight, the gentleman was very helpful and I feel confident my flight will go smoothly. Thank you CheapOair for walking me through this processed. I'm not to computer literate so the walk me through was very helpful.

I used CheapOair in the past to fly by myself. This time I am flying internationally with a minor child. Flight was changed, separating me from my child. It has been a nightmare trying to resolve and no end or resolution in sight. BUYER BEWARE. I think we may be out $6,000.

I inadvertently missed putting my middle name in which is required for passport control. The representative was able to adjust this error and include my middle name thus ensuring my reentry. The cost was less than $10. And made my booking real.

DO NOT USE THIS PROVIDER, EVER. They hide all the important information so you don't realize it and when you call them they lie to your face so you don't get a refund. This has been the worst experience I have ever had with third party, DO NOT USE IT. STAY AWAY FROM IT. I booked some flights and in the website said "Coach" and when it came to information about baggage it directed me to the airline which stated that coach had certain allowance. When I booked the booking showed I booked a LITE fare that didn't include any luggage. Then they changed my itinerary for one with longer layovers and when I said I would only accept it if I didn't have to check in my bags again they said I didn't need to check them again so I didn't opt for a refund. THIS WAS A PLAIN LIE. And also the customer service is bad, they tell you all the time to contact the airline, so what's this third party for? Just to hide fees.

Comfort Inn said no cancellation when booked with CheapOair. $200 min. Febreze laced vomit. Thrifty $17 a day Sentra came with $100 in fees. They would not let me back up and get gas $98. Worse still, the per day price for the regurgmobile? $65 a day. No cancellations for the return flight 4 days off and they wanted more for the one way return flight, $400. I was hoping to pay around a hundred per for the four nights at the hotel and get $50 per for the days I didn't. Anything, and I mean anything for the flight, switched to Travelocity and saved a $100. Thrifty rental mess? Those guys are out there, tried to tag me for $800 from the start. The Sentra cost over 100 a day.

This was my second trip booking with CheapOair. I had an extensive itinerary both times and had zero problems with any of it. The customer service representatives helped me find the air carriers, times, routes and costs that I was happy with. They did it quickly and informed me of options they felt might be best for me. All documentation and information was correct and my travel went smoothly. I would recommend them and use them again myself.

When I purchased a round trip ticket to visit my parents through CheapOair I was unaware that my father would suffer a serious accident. When he broke his back, I had to fly out urgently, a week sooner than expected. I called to change/cancel/credit my outgoing flight. I was told that I could not do this without cancelling my return flight as well. Ok. So I purchased a new flight to come asap. When it came time to fly home, I was told that the round trip had been cancelled because CheapOair never notified the airline that I would miss my outgoing flight. When it came time to leave, my ticket was gone. Cheapo would not help me at all, even though it was their failure. My conversations with Bryant and Gilbert were hostile, offered zero assistance and were solely to make them feel better about stealing from me without offering me any options to fix the situation. I would NEVER use this service again and recommend you do the same.

Being a senior citizen, he was soooo patient with me asking sooooo many questions. Never getting tired of them nor me. Mentioned that normally my son does the booking for me, but couldn’t at the moment while tickets were cheaper so I did it myself. I thanked him for his patience & told him I was sorry I couldn’t rank him with 40 stars.

I was overcharged by $904.76 on 3 flights I booked back in November. They have done nothing to fix the problem, but give me the runaround. Never will I book with them again. This has been very very frustrating and they pass the issue off to a different person each time. It seems to be a game to this company. Very unprofessional.

Leonard was helpful in finding me a flight with better travel times. There was difficulty with my credit card but he also got those issues corrected. Well trained and polite. It took serval minutes but he took the time to find out what the problem was and it was only the address on my card?

I called CheapOair to make 2 of my booking have assigned seat next to each other and they could not do it. And when I opt to cancel CheapOair charged me $150 to cancel my 2 tickets that are 2 weeks away, even though I called for cancellation within 30min!!! of the booking. Changing the connecting flights will also cost me $150. Seriously too much bs with this company, now I regret buying my 3 previous international flights with them. Family of 7 ppl hear that flights also and you just lost them. Avoid CheapOair, try Expedia - same or cheaper price and won't swindle your money.

I purchased a ticket for my daughter from Montreal to Honolulu. Upon reviewing my credit card purchases, I noticed that besides the charge for the flight, there was an additional charge of $14.95 from CheapOair, an additional $138 charge from United, a substantial charge from American Airlines, and a $2.34 charge from Priceline all of which I did not authorized. I called my credit card company and disputed all the charges.

Very helpful organization. I was pleased with the customer service representative & their knowledge. All my questions were answered satisfactorily and I was offered discounts as well as being informed of offers available. I was urged to review my booking email with care and call back if I needed to make changes.

Most of my conversations were fine. Some took a bit too long but on the whole good. At the end I had to change one of the tickets at the last minute. First person was very unhelpful. Called back and was excellent Petro I think. He deserves big pat on the back.

Rodrigo was very thorough and efficient at helping me find the best flights for the lowest price. About $250 less than other travel sites. The website defaulted to other, cheaper days, but he was able to book exactly the days I want. And he even found a Sr. discount for one of our travelers.

Yankel did a very good job in helping me with my reservations. He is patient enough and very professional regarding the process. He is not "pushy" on my decision, he offered me different options. Very respectful! High 5 to him.

I have used CheapOair in the past and they were decent (for the cheap price) but today I tried to book a flight, chose my flight, entered my credit card information, the screen loaded for a very long time and finally showed that my flight had somehow just randomly increased from $360 to $476! In the matter of a few minutes. This is clearly a scam for them to gain more money. What's worse? I went back to choose a different flight, but each time I selected a new one the next screen would claim that it was "no longer available" which obviously does not make sense. I tried this with about 3 other flights and somehow, all of a sudden, none of these are available anymore. Obviously a scam. After seeing that message a 3rd time I closed the site. I will not be using cheapoair anymore if this continues.

My booking agent was Nelson and he couldn't have been more helpful and more patient! Really made every effort to find the best flying schedule for me. Perfect mixture of professionalism, determination and humor! I have used CheapOair before and have been more than satisfied with the results.

I found a path to Australia from Chicago for about $442 USD (one way in 2018). The trip itself took 3 days but I loved it. I got to fly over the Arctic Circle and spend a whole day in Singapore. If you are looking for a direct flight, I don't know if it'll be as cheap but I personally planned for layovers. When you book, you receive an email outlining your flights; using this I confirmed that the seats were legit and not a scam. I didn't have any issues in any of the airports or with my tickets. The airlines I flew with had amazing customer service and were comfortable! I didn't have to change anything on my schedule, but I would be careful as I'm pretty sure you only have 24 hours to change dates/flights without fees. Hope this helps (I know I was a bit nervous) and safe travels!

Please BEWARE! This is my 2nd time using them. 1st no problem at all, but this time oh my God what a nightmare. I was online booking my trip when an agent called me trying to offer me a better deal. I said no because her deal was actually more than the online deal. She proceeds to tell me that once I make a payment the prices can change and my card will be charged a different amount. I said no that's against the law. Once I agree to a price pay for it my card can't be charged again. That should of been a red flag for me.

The CheapOair agent was able to help me find an alternative flight overseas. She was able to help me find the best deal and answered all my queries. Moreover, she was able to process all of my request in terms of my accommodation for my flights. She was very patient with my requests.

I would like to thank CheapOair for their timely response in getting back to me regarding my booking. I am satisfied with their customer service & how they explained the fees associated with my bookings. Their ability to search thousands travel of options is very beneficial to the consumer. Thank you CheapOair. I will continue to use your company for future travel needs.

and I so appreciate that. The gal who helped me was knowledgeable, friendly, swift and we had fun! All the things booking a flight should be!

I found better prices with a different provider and had to cancel my trip about 4 hours after making the reservations. Not only did I have to pay $75/ticket to cancel, even though it was within their 24 hour cancellation period, the woman at CheapOAir told me that the other airline charged $240/person for baggage, which was a lie. I looked up the airline's website, and their baggage policy was the same as most other airlines. She kept me on the phone for an hour with the pretense of helping, when she was just trying to keep my business.

They will charge you more than what they show online. So keep an eye. When you try to cancel a booking get ready for a rude behavior and confrontational style of questioning from them about why do you want to cancel. They will charge you for cancelling a ticket even if you cancel within 24 hour of booking, no matter what insurance coverage you choose. Stay away from CheapOair and save yourself some time and money.

I booked a flight, I put in a request for a callback the next day to cancel my booking. The turnaround time was very long so I decided to call. Because my booking had passed the 24 hrs but minutes they wanted to charge me $100.00 cancellation or If I could book within 24 hrs they would waive it. They were not helpful. He sent a refund request and still charged me a cancellation fee. So at this point I am out the fee plus my ticket until the bank can refund my money. I will not book with them again.

I've used your company in the past and always had positive experiences with your site. Your employee that assisted me was experienced, knowledgeable and pleasant to work with. Worked my issues to completion, following up afterwards. I would recommend your company to all my relatives and friends.

I booked a flight to Israel over the phone and was told that it was the best price for a non-stop flight. However, an hour later it was listed for $50 lower than the cost given to me by the phone agent. I felt that the agent pressured me into purchasing the ticket immediately by telling me that there were only 2 seats left and the fares would only go up. In addition I was not told about the extra cost for booking via the phone vs. online. The phone agent also told me that I could not apply the LC50 promotional code. I am not satisfied with the high pressure tactics, hidden fees, higher costs, and misinformation.

The agent was extremely helpful and friendly! The agent went over details and was very efficient. I was happy to get the flight booked and looking forward to my trip! I would very likely recommend you guys to all my friends, in fact I already did.

I chose the wrong deist nation for my flight. Sariah was very helpful with changing my destination from Houston to Dallas... And helped me save money. Great experience. Thank you for everything. I will be booking with you again...

I purchased online two tickets to San Juan Puerto Rico. I read about the Price Match Promise that CheapOair had. I ask information when I called. They said to screenshot the better price and email it which I did. This had to be done in 24 hours which I did. They took five days to answer me back and say they wouldn’t match the price because the website had in the full address which they didn’t specify. I emailed them back and said that I wanted a refund because of course it’s a joke of letting you fall for pmp. They never responded back and nobody manage my case. Don’t buy from this company. Their customer service sucks.

The Customer service Rep Amari was very professional, courteous and very helpful. I had booked a flight to London for the 9th of May on Virgin Atlantic, but was told the next day that the carrier would be Delta Air. I was very frustrated and disappointed. I felt that your website was very deceiving, so the first rep was very rude. When I called back yesterday Amari was willing to make the change for me, and I am very satisfied.

I booked two tickets on British Airways on CheapOair.com. I received my tickets and my card was charged for the tickets. A few days before the flight, I got an email claiming that there is a change in the timing of the flight and that I had to call their customer service department. I checked with them (Cameron) and they claimed that the airline has canceled the first flight segment. While they kept me on hold, I checked with the airlines and found out that this is not true. When the agent came online again I told her this information and then she decided to transfer me to another colleague (Charlotte). I told her that the claim about flight cancelation is not true and that I would not accept any changes as a result.

No satisfaction... Unresolved for 9 months. We had to cancel our flight reservations due to flooding of our home because of frozen pipes in May of 2018. To this date we have had no resolution to the situation. The last communication with Trip Mate was 11/18. No word since then...

This company is not USA based. They are operating from India. They comes all the time with Fake new name so that you will not able to catch them. Recently I booked the international flight from them and I had terrible experience. I tried to complain against to their management and their company headquarter address/phone number and fax number are fake. Look like a fake company operating in USA. I already launched their complaint to BBB and USA Department of Transportation. Be careful not to book any flight with them.

I recently booked a flight ticket, got a call from the agent offering a deal. I confirmed a date and he booked different dates. He asked my card details for booking, saw another transaction than the current booking amount. They hacked my card details and used it to purchase other transaction. CheapOair is a fraud agency, don't use for any flight booking.

CheapOair charged $76.94 more for my ticket than Icelandair showed. I purchased Travel Protection and Premium Support with CheapOair for a total amount of $47.90. CheapOair charged a seat fee for reserving an aisle seat, whereas Icelandair does not. Also, why does one need Premium Support when purchasing Travel protection? Also, I called CheapOair about 10 minutes after making my reservation and asked to change my return date by one day. There was a charge of $59.95 to do so. There should be a period of time during which one can make changes, such as 24 hours.

CheapOair charges a $75 fee to change a date due to the customer service individual having to push a few extra buttons. When normal airlines don't charge for changing flights. Make sure you don't need to change anything or you will be charged an arm and a leg.

Customer service was very helpful to make my reservation at a reasonable price. Very caring and pleasant on the phone. I have used your website and have always had a good results. I would definitely use them in the future.

Needed to make some changes to a booking - return date and passenger last name correction. Quite satisfied with service I was provided as it was done on a timely fashion as well as with clear information. Thank you for the courteous treatment.

I do my own reservation on your website but I notice the schedule coming to Manila ahead for 2 days so I called the agent if I can change. He did help. They give a good flight for additional payment but the problem is the way they charge me. I am not happy. I have a limited amount on my credit card. How many times they do charging and now I have to wait before I can use my card. It really frustrating.

Recently I returned from Manila to Sydney, I paid extra for an exit row seat but despite it showing on my original invoice it was not provided on the flight. Unhappy with this the Flight attendants did their best to accommodate me however it was unsatisfactory to say the least. When I advised CheapOair about this and told them I was unhappy about having paid extra for a seat I expected a refund for this extra cost. Despite several emails 6 weeks later nothing resolved. Well for me no more bookings through this company.

I booked a flight to Hawaii and later looked at the flights on American Airlines and they were over $100 cheaper. When I tried to cancel within an hour of making the reservation they wanted to charge me $50. They insisted they told me about it but I would have remembered that. We settled on $25 and I still came out ahead by booking it with American. I'm still waiting for the refund and crossing my fingers because they made multiple charges on my card that make no sense. I will never use them again.

I used CheapOair to book round trip travel for brother-in-law from Moscow to Tampa and back. CheapOair customer service is the worst. They force me to buy 2 round trip tickets and 1 one-way return ticket for the exact same travel. That is about $2,000 for a round trip passages advertised at $500.00 CheapOair is the WORST and more than deserves to be put out of business. Caveat emptor. BUYER BEWARE!!! I WILL NEVER USE CHEAPOAIR AGAIN.

Cheapoair and OneTravel (same company) is a SCAM: I tried to buy a ticket to Malaysia from Houston from their online website. The prices were good. After I completed the online form and hit book; this message came up: "Price of ticket went up $200 more, would you like to book it?" Immediately they call my mobile and started to offer me the cheaper prices and make empty promises on getting that ticket. Then they put you on hold and on hold. After more than an hour waiting, they sold the ticket to someone else. I tried again buying the following day; in fact about several times because of the cheap prices they advertised. The end result is the same.

Updated on 01/29/2019: Regarding my complaint with the booking number **, you messaged and asked me a phone number to contact me about the refund details. I wanted to answer you but the review is disputed. I answer your last massage as below. Sorry for my delay. I don’t have a phone. You can call to **. That is my friend’s number. Could you please let me suggest you a time such that my friend and I together be available at that time to answer you? Moreover, for your reference I have explained the details as follows.

I booked a last minute flight to Los Angeles for a job interview and received a booking confirmation. When I tried to check in for my flight the following day, I was told I didn't have a reservation. I called CheapOair and was told that the flight I booked was unavailable and that my credit card was not charged. I asked why I wasn't told that the flight was unavailable and they just said, "Your flight was never confirmed with the airline." I asked why and they just repeated, "Your credit card was not charged." The key thing is that CheapOair didn't bother to send any email or call to tell me that I did not actually have a ticket. The only communication I had with them was an email, with flight numbers and gates and layover times, saying that my booking was confirmed.

Ignorant people from India with rote comments, cannot help you in any way... Spent 6 hrs on phone to change flight to no avail... Just increased blood pressure. Tried to change flight within 24 hours, but by the time I gave up it was over 24 hrs. After computer conversations, tried getting a supervisor 6 times. Twice I left phone on counter with speaker on for over 30 minutes... No one ever picked up 4 times phone. Went to survey and then disconnected. Unbelievable experience. Never never again.

I was originally satisfied with my purchase until I examined my invoice. My agent claimed I had to pay extra for luggage since it was handled between two airlines. However, after receiving the invoice nowhere does it reflect that. My bill is just $100 more than it was originally, and no one can explain why. Beware of add on charges.

The customer service person was very courteous and knowledge. I only wish he had offered me the opportunity to book my seats when I placed my reservation. I read about it online the next day. Otherwise a five star experience.

This website charged our card 2x for the same tickets. You call them and you get someone from who only knows what country, trying to tell you how YOU'RE wrong. Put you on hold for over 40 min hoping you will just hang up and leave them alone. Will we ever get our money back? Who flippin knows but this company needs to be investigated. Hopefully our credit card company will help us. They really deserve 0 stars.

It should be call CheatOair instead CheapOair. Shows price lower. When tried to book it went up 200 dollars so I called the number. There was a Indian lady told me price was cheaper for less layover time. Plus CheatOair doesn't shows flight that stops extra. She said it's technical stop. They sent me coupon by email but when I checked out nothing took off. So so ** scam.

I booked ticket and then cancel that. They said, "Refund will be in your account in 14 business days." I didn't get refund so I called again and then they mentioned it takes 2 billing cycles assuming it will take around 2 months. So, don’t book. If do so then forget about refund.

Outstanding service, professionalism and courtesy. The attitude was polite and willing to coordinate my trip. I will definitely recommend your service to my family members and friends. The service I received was EXCELLENT!! I will continue using your service in future flights, not only to Europe but to the continental USA.

My friend scheduled to travel with me has requested to cancel her ticket due to health reasons. I was directed to customer service her name is Juliet. She was helpful in the process, answered all my questions well. I thank her for her assistance and her patience to me.

I have been using CheapOair for several years and it has worked reasonably well for me booking the flights I needed at the price that I could afford. I went online today to book a flight I found and selected the flight that I wanted to my destination and home and clicked on it and while filling out the information to purchase the flight I received a phone call from CheapOair. (Which should speak to my frequency of usage) The gentleman I was speaking to you told me that he could get me a better rate. I am suspicious of calls like this because I had an experience where someone tried to run a telephone scam so I am very cautious of these types of calls. I had informed the gentleman that I had the rate and the flights that I wanted to choose and he said it was the price and I told him and he informed me now that was not the price?

I was impressed with the patience the agent, Christian, had with finding a flight that was available and at good times for our needs for both going and returning. He made this a positive experience from other times and sites I have used. Thank you.

The CheapOair website listed a flight I was interested in, it gave the departure and arrival locations, the times, the cost, the airline but no flight number. I had no reason to think this flight did not exist. I had used CheapOair in the past with good results. When I attempted to work with the flight I wanted I was unable to. I called in, the representative was very helpful and knowledgeable and did not make me feel stupid... however I was very disappointed to find that the flight I wanted did not exist, nothing even close to nonstop for the quoted price. I did book a flight with the representative's help, however it was $200 more and a one stop over instead of nonstop. I am a senior citizen with limited funds and time. I did not appreciate the bait and switch tactics. I will NOT use this site ever again. The representative was good and I appreciated his service. He should get another job with a more honest company.

CheapOair is the worst. First time traveling. Bought a one way ticket from Mexico. I boarded from Acapulco. Landed on Toluca Mex. CheapOair never told me my next flight was 2 hours away in a different airport. Long story short. I missed my plane. I called customer service and was told they aren't responsible for it. Never again will I buy my flight tickets from them.

Booked and paid for return flights on Qantas to Australia, including aisle seats both ways. On checking with Qantas I discovered that these seats didn't exist - the row was actually a bulkhead. CheapOair refunded the seat booking charge. On arrival at Heathrow I discovered that no seats had been allocated. I was very lucky that I was eventually allocated one at the departure gate. Looks like they are selling standby seats at full price. Wouldn't have anything to do with them again.

The CheapOair agent was very friendly and helpful. They answered all questions and seemed to work for us to find the best deal. This was the second trip to Philippines that we have used your services. Will continue to use you for future travels.

The service had been excellent, also we the resolution of an issue with the name in the ticket with little cost impact. The call for customer service to validate the information after purchasing the ticket surprise me. No ocurred before when I use this web to buy other tickets in the past.

I recently bought tickets for a displayed price of 350 SGD but has been charged 380 SGD (a mix of SGD and AUD). I called their customer support to understand why, they assured me I would be overcharged and if there is any trouble I can check with their billing services. I got overcharged, their billing services said it might comes from the company airline itself and they can't do anything for me. It obviously took them 2 days to reply to me, which didn't allow me a fully refunded ticket. That was the first and last time I use their services and only deal with direct company airlines websites now.

We booked a trip overseas on our cellphone, after booking the trip we immediately received a call from a representative of CheapOair. He said, "You did choose seats." but said we must, it would cost $39 to choose our seats. We said we were happy for our allocated seats, but he said, "No. You must choose." Also one flight he can't book because seats not released yet. We said okay and asked for window seats. When receiving our ticket, one flight wasn't window and another we weren't sitting together.

All I can say the lady that I talk is very helpful. The name Kayl. Regarding the $50.00 discount coz my friend recommended me to CheapOair it’s ok now. I understand what she explain that I did not use coupon when I purchased a ticket. But she gave coupon code to be use for my future flight.

We have a family emergency and had to change our flight to another time. 250.00 penalty. So we have to pay 500.00 total to move to another date. I think if you change day and still keep your flight you shouldn't be penalized.

My experience starting from flight reservations to booking confirmation went well. The staff who handled my trip (2 separate trips) seemed to be attentive in details and executed effectively. I like that it didn't make me lose time much more than I should. Thanks!

Car rental in Zagreb, Croatia - The person I booked the car with was very helpful, but he said he sent me an e-mail confirmation while we were on the phone and I never got one. This was 2 days ago. I would feel much better with a confirmation in my e-mail. Please send it to me. Thanks.

I have had really good experiences with CheapoAir and their customer service through the phone is amazing. Not hard to get to speak with an agent and they are all very knowledgeable! They help you book or modify anything over the phone and they are very responsive on their online chat as well.

Worst customer service and they lied to get me to buy the tickets in advance... The cancellation policy they told me about is completely incorrect and I lost over $500 because they were dishonest. I will never use them again.

CheapOair.com is a ** service provider. They mention one particular price in the ticket but while deduction they deduct additional money. Today, I have to pay 40$ for no reasons. When I talk to customer care, they recommend talking to bank. Money is deducted from them and why should I contact bank? I don't recommend this website for purchasing anything!!!

I booked a trip in March for X-mas and when I was in the airport I figured out that the name of my son was wrong. I contacted customer service to fix the issue and they said that was ok and I should not have any problem. As soon I was in the counter doing the check in, the airline had concerns about it and asked me to contact the ticket provider and fix the issue. I contacted CheapOair and they mentioned that was nothing to do. What kind of service is this? I will never use again this service, sometimes is better to pay a little extra but not having these issues.

Agent was very helpful and efficient. Booked our trip in a timely fashion. She was diligent in making sure she had our names correct and that the booking came to my email account. It was very slow so we hung up and she called back to be sure I got the tickets.

The check in process and prices were great. The customer service process was adequate and friendly. Looking at the discounts that were available at booking time it appears that the airline has the most competitive prices in the industry especially with last minute bookings.

Been very careful due full of negative reviews on internet but decide to buy business class tickets from CheapOair anyways (800$ cheaper and better connections than others). Payment went thru, after few seconds got confirmation email with airline (Etihad) confirmation codes. Get to Etihad site and my reservation was already in the system. They'll sure get my business again.

Everyone I spoke to was extremely helpful and obliging. I was a little upset when I inquired if we could move our flight forward to the 4th or 5th of October, and was informed it would cost a considerable amount of money to change. I would recommend your company to all my friends and relatives, in fact my daughter and her boyfriend are going to book with you for the same flight. Thank You.

I booked two tickets to Bali for March using CheapOair. Total cost was $2200. My wife became very ill and I had to cancel our trip in January. CheapOair charged a total of $900 in fees to cancel the tickets. I am only getting $1300 back. Very disappointed.

I will start by saying, I am an avid traveler with many miles of travel under my belt and have used a number of airlines and third party travel agencies. I will NOTHING has come even remotely close to being as bad as CheapOair. So, here's my story: I recently booked a trip to Peru using CheapOair during the first week of December of 2018. My itinerary had multiple legs with a few layovers in between.

If I could leave 0 stars I would. Worst company I’ve dealt with yet. Customer service sucks, complete scam. I requested a cancelation and was advised I would receive a full refund only to find out they charged me a $50 cancelation fee that was never mentioned to me AT ALL.

I purchased my tickets and at the last minute had to cancel the flights. Yes, it had been more than 24 hours, but only by 30 minutes. In order to cancel it has cost me $600.00. Now that's UNFAIR. I cannot give a good rating on this site as the service rep was completely unwilling to get a manager or try and escalate this so that my cancellation would have only been $150.00. There's a lot of difference between those two dollar amounts.

Agent was very helpful... I was very stressed because I hit the confirm button as I was reading and did not see return flights were wrong. Called immediately and got correct return flights. Good service from agents. Disappointed that there was a $65 fee on each ticket for an error caught so quick. I was always under the impression that there was a 24hr window to cancel ANY purchase (buyers remorse). Glad error was fixed immediately. Was told tickets had to be changed, therefore the fee... but of course there are no tickets actually printed or sent, it's all just switched on a computer, so that seems bogus. Agents must followed rules, but the rule needs to be fixed to allow for basic human error. Thanks for listening.

Had to change one ticket because there was not enough time for a transfer. Charged another $1300. First I was on hold for about 20 mins and the person came back with an even later flight and when I questioned it they simply put me on hold and I got new reservations who then transferred me back where I had to go through the whole thing again which took about 40 mins. Never ever will I use them again. I DO NOT RECOMMEND CHEAPOAIR!!!!

Tried first with the online and it got stuck. So called helpline and was greeted very nicely. The agent got right on the problem, it did take a long time but the agent was very friendly the whole time and worked with me and my friend to get us what we wanted. The price was more than I hoped but, we are very happy with what we got. Thanks for the help.

I was screwed out of $430 because apparently “travel protection” doesn’t protect you from anything and I wasn’t entitled to refund or credit even after purchasing the ** travel insurance. It clearly states on the website that to purchase travel insurance means that you can change or cancel anytime with no financial penalty; complete LIE. Please get out your glasses to read the very fine print which says CheapOair is absolutely drooling like a rabid dog to steal your money away. I’d like to bring a class action lawsuit against this ** Sam Jain and his disgusting company CheapOair. If anyone would like to sign a petition for a class action lawsuit, please email me at **.

I had a very bad experience in CheapOair. I DO NOT RECOMMEND THIS. While I was with the agent he confirmed the amount and they processed the payment right away. Then after 2 days they charged me again! Saying that they weren’t able to pull out the whole amount because of my card, either declined or card issue they said. That’s why they charging me again, w/c is BS because I checked my card and nothing has been declined!!! VERY BAD EXPERIENCE. No star!!!

I am very disappointed with the service. I was told by Cancellation department that I could change my plans during the first 24 hours of booking without incurring the $30.00 cancellation charge as long as it was a change and not a cancellation. Which after many conversations I was finally able to do. But until this happened, I spoke to several different agents that told me different scenarios until we finally came to an agreement. I will certainly think two and three times before I will ever book with CheapOair again. It's not worth the aggravation.

CHEAP O Company! CHEAP O Honesty! CHEAP O Service! 2 weeks after booking a flight from Montreal to Fort-Lauderdale for myself and my small dog, and having bought the 29$ cancel for any reason insurance, I had to cancel my flight. Then the nightmare started. Air Canada told me I had to cancel through CheapO... It took me about 1 1/2 h just so they can find my policy number because now the insurer had to cancel... All the people I spoke with had Indian accents that I could not understand at all plus there was so much background noise.

Don't waste your money here. Go elsewhere. These people will do just about anything to sell. I spent $3,000 and it was the worst experience ever. To start all flights were delayed. Then they had the audacity to seat me with my lap child on an emergency exit. This was supposed to be a family trip only to find out I never was seated to my family. Crew flight refused to accommodate me with my lap child and my elderly mother. On my way back from Puebla to Houston I was seated last row near the toilets and the bathroom door did not close properly so my infant son, my husband and myself had to smell all passengers defecate through the entire flight.

I booked a flight with two airlines on one leg of the trip. CheapOair indicates a baggage charge of the most conservative airlines will be charged. This isn't true. Both airlines will charge baggage. Make sure you are taking this into account when comparing prices. The customer representative couldn't even understand what I was complaining about. The website shouldn't be misleading. It cost me money.

I selected a return trip for myself and my boyfriend from Vancouver to Sri Lanka for approximately $1600 Canadian for the two of us. I put in all our information, including credit card information then a window popped up once I'd processed payments saying the price had changed to over $12000. This happened a second time with a second option I had found. I then spent almost an hour on the phone with them and the best they could do was find other flights for me at $1500 per person. This is ridiculous. CheapOair used to be great, with the flights you saw being the ones you could purchase and with 24 hour free cancellation. I am so disappointed. Once you get to a payment page and it tells you have time left to make the purchase, you should be able to make the purchase at that price.

Thanks for your service. Staff are bright, alert and helpful. Much appreciated... Your products are the best. See you often for all my travel. I travel about 50 times per year and I will always arrange travel with your company.

Stay away for this company. 1st their customer service sucks. They always blame the airlines and not talk any responsibility for themselves. They are not clear that a flight will have so many layovers and they booked a flight from my minor that had a 12 hour layover in Organ from Hawaii. So when I saw this I called to make a change even if it meant to change airports in Southern California. I was willing to drive more just to get him a direct flight from Hawaii to Southern California and there are plenty of direct flights... They said, "Ok. But we will have to charge you additional $368 on top of the $1,408 that I already charged."

CheapOair.ca misleads customers. I bought flights in CAD but ChepOair.ca charged my card in USD (exchange rate). I authorized the company to charge my card with 2833CAD but due to the technical issue of the web my card was charged with 3,920.34CAD (exchange rate from USD to CAD). Contacted the customer service but they refused to resolve the issue. Don't recommend CheapOair.

I thought I was getting a good deal but then ended up finding out that I would be paying $120 in baggage fees. For the additional cost, I could have purchased a much better flight itinerary without an 18-hour layover. Lesson Learnt! Please be aware when you click on the baggage fees that they don't always apply to the airline listed, if your airline is listed as British Airways but the carrier is American, you will pay the American Airline fees. Better to book direct.

When booking go directly to the airlines rather than these folks as you will be charged an additional cost of @$20.00 that they collect for their agency which they don’t tell you until you get an email from the airline. They also did not get the billing address right, nor the gender of the person who we booked the flight for. And when I pointed out the discrepancies I did not receive an updated itinerary. Be aware!

I made a reservation for 2 people with assigned seats, printed receipt only to realize that I had the wrong date. Called back immediately and had it changed. Woke up the next morning and have no seat assignment that I paid for plus a charge for a change made within 15 minutes, AND seat refund will now take us to 10 days :(. I guess this is when you learn to quit using CheapOair. Never mind the 3 hours to get it straightened out.

I got extraordinarily cheap air tickets on CheapOair during a heavy holiday season. This was in spite of the fact that I booked late. When I needed their help, CheapOair's customer service was amazing. I highly recommend CheapOair.

After the below complaint I received a 31 Dollar refund. Documents were turned over to lawyer. Beware. Not a trustworthy and competent agency. I paid for a service I didn’t receive and was refused an appropriate refund. This will be published on every review site on the Internet!

I booked a flight for my sister with Cathay Pacific to New Zealand thru CheapOair last Sept 30. She is flying alone because of school and had to be in New Zealand on December 22 for an important occasion. The flight was confirmed and as part of the procedure, a booking confirmation and an airline confirmation number was given by CheapOair by email. On Dec 20, 2018, the day of the flight, she arrived at the airport early as part of airport protocol. She was there 4 hrs before the scheduled flight. As she was about to check in, the airline employee informed her that her booking is not confirmed. We got all stressed out as she is on time constraint as she is trying to catch an important occasion, the very reason why the flight was booked as early as 3 months before the actual flight and it is her first time travelling alone.

The agent who helped me was very kind, courteous and knowledgeable. Understands the needs of senior citizens. I will recommend CheapOair to my family and friends. He did everything to help me find the best price and best time/flights that suits our needs. Overall, I am giving him 10 on the scale.

I mistakenly chose an incorrect date for my departing flight. But was able to call within the noted time-frame to update my flights. The customer service agent was diligent, clear, helpful and was able to help sort out my issue quickly and efficiently. Thanks!

If I could give negative stars, I would. Used CheapOair and I was first charged twice, not that big of a deal. It happens, they refunded. My flight was cancelled by the airline and they are refusing to give my money back. The first two calls to them, they said I would be receiving the money back and had different excuses as to why I didn’t. Third call said the vice president would be calling me in up to 48 hours. Obviously they never did.

I bought 2 first class tickets to Cancun in October for my birthday in January for my boyfriend and I. We want to leave out of Los Angeles the night of the 21 and get in to Cancun the early morning or afternoon of the 22. Our current flight was booked with an 8 hour night layover in Dallas, so it's in the wee hours of the night when we can't explore and would have to get a hotel or sleep in the airport. I called and tried all different options with the guy from customer service, whom I could hardly understand with his accent and kept suggesting flights that would not work. He kept suggesting we leave out of Ontario, CA... Umm I don't live anywhere near there!

I was very fortunate to have my call routed to Samuel on your support team. Not only was he clear and concise, but he took time to find extra savings and value in booking my reservations! I very much look forward to working with him again on an upcoming major foreign trip. Samuel was fantastic.

I would like to begin that if I could I would give CheapOair a -10 star rating but I can't, so I will vent my frustration here and hope other potential customers do not do business with them. I purchased a ticket to travel to Arizona on 12/20/18 and used affirm to finance my purchase. After receiving confirmation from CheapOair I see that my trip will include multi stops on the way there and on my way back. As stated I would have a holdover at Charlotte for 2 hours on way there and a 5 hour holdover at Chicago on my return flight. This was never stated prior to my purchase otherwise I would not have bought the tickets in the first place.

Had a very pleasant experience with CheapOair and booking our flight to Louisiana. The Customer Service representative was helpful and courteous. I would recommend this site to other friends and family and maybe in the future for my vacation with my husband. Thank you for the help.

If I could give no stars I would. Our connecting flight to Phuket was delayed for two days in Shanghai. We were given one night accommodation from China Eastern Airline and were told that this is all we got. CheapOair said to call China Eastern to argue the second night accommodation as we already had non-refundable hotel plans in Phuket which we were going to be paying out of pocket due to this airline error. China Eastern said to deal with our provider as they have nothing to do with it. CheapOair gave us the option to cancel our flights or pay out of pocket for the second night. We apparently agreed to pay out of pocket because those were our only two choices. Because of CheapOair, we have to pay our prior trip hotel fees as well as new fees for a vacation we didn’t agree to. Thank you CheapOair for screwing us. Do not use CheapOair. Spend more money and actually get to your vacation destination.

Got a chance to speak with one of your representative, My experience with CheapOair have been amazing, your representative was good, got all my doubts answered, was able to do perfect selling and got my booking done within a short period of time. Thank you.

I was given the purchase price of $471 and when I got my booking confirmation I am told that my purchase price is $504.36. I was led to believe that was the total amount $471. I was totally misled. I was in shock that this happened.

Like I say. Was really easy to book. They will work with you. if you can find it online, call them. One thing they forgot to mention is check in 24 hrs before your flight. Southwest was awesome. Very friendly people. My visit to San Jose was very fun.

Murphy was amazing. Murphy was listened to what when I wanted to depart and return. The process was quick and easy. The conversation was clear. I have never met a company that works as fast as CheapOair to get my arrangements in order. Really excited. I always recommend this company to others and I will always use this company. Thank you.

I booked a flight from Houston to New Delhi via Paris and Rome. There were some issues with the transit visa (I need Schengen visa) and I could not board the flight. I called customer services 3-4 times to help me to reschedule the flight. It is hard to believe but they offered to reschedule me on the same flight in 2-3 days but I have to pay extra 1200-1300 dollar, Or they will reschedule me on the same flight after one month (with extra 500-600). I told them clearly that both options are not plausible for me because I cannot get a visa in 2-3 days because it is holiday season and I cannot go after one month because I am a student.

I have purchased flights from CheapOair at least a half dozen times now, and I will continue to support their service, as I find they offer the best prices, their site is user-friendly, and their Customer support has been top-notch.

The nearest price available was over two times the price of several non-existent flights used to bait online. I ended up paying two prices more than expected with a lot of unexplained added charges. I will never use CheapOair.com again. I accepted dates that were nowhere near the dates I wanted, only to end up paying over double what was baited price online. Worst experience planing a flight I've ever had in 40 years. Beware! Stay away and shop around! NOT CHEAP! Bait online and switch when you call...

Stay away from CheapOair. They charged us $1100 and I had to pay an additional $60 for checked baggage. Their customer service is rude and I called them 10 times and they put me on hold over 50 minutes. I will never use them again.

I ordered two-way flight tickets. The price was so good. I ordered insurance as well. Later, I had a family member die and had to return my tickets. I was charged $150 cancellation fee on top of services fee of $150. The policy states that the full refund is valid if there is a death in family or visa complications. Still waiting for my refund since October 31.

Visiting my daughter in Dallas, Texas. CheapOair for Split airlines had the best rates for my week stay. I received notices when I did not pick my seats. They have great service and I will use them again and recommend to anyone. Thank you again for helping me and my son arrive safely in Dallas.

My solicitation was attended with quickness, agility and patience with my requests. It’s not the first time I have to call CheapOair from abroad, and seems like I’m just few miles away and everything is solved. The price is good and they have an excellent support for whatever happens. I would recommend cheapoair and use it again whenever I need an air ticket or hotel.

Disorganized and amateurish. Booked a flight to Denmark and purchased extra legroom. I had to make a change, which I paid $400 for (no complaints here) and was specifically told TWICE that I had the legroom option purchased for the new tickets. I arrive at the airport to find out I was assigned regular seating. After arriving in Denmark I spoke with FOUR DIFFERENT CheapOair employees who gave me zero customer satisfaction. They wouldn't refund the legroom upcharge, wouldn't admit to any errors, and couldn't find me a legroom option on my return flight. I will NEVER use this company again.

Jacksonville trip - Agent was very efficient and knowledgeable. It was a seamless transaction. Just wish that as a returning/frequent traveler with CheapOair, there is more financial incentive given. The discounted online offer, according to the agent, did not qualify me because of the "type" of fare I was already getting. Did not make sense.

The few agents I spoke with in making my request for airline tickets were very polite and helpful. Since this was my first time in dealing with your company a small mistake was made but was taken care of within a few hours.

I booked tickets online then call customer service as needed to make bassinet request. Agent told me it’s not available on originally chosen flight so he had to book flight with him and he’ll take care of it. After long holds, he said bassinet is confirmed for return and not for departure. Also asked me to call next day to confirm or he would refund money if it wasn’t reserved for us. Guess what? I called next day to confirm and the customer service told me the request is in but there is no way to confirm it? And she assured the agent would call me back before my 24 hours of booking... but no calls. Nothing!! I guess, your agents just wanted to book ticket over the phone for commission etc. PS: he also assured we all will sit together but I guess, he was lying about it too. Never using CheapOair again and will share my review all over. Definitely not recommended to anyone.

A two letter typo was made when I booked online, which I did not at first see. I spent numerous hours ON HOLD over a week, trying to sort this out. Talked to several reps, all of whom said it couldn't be done without cancelling and rebooking at twice the price - over $1500. With perseverance and insistence to upscale the issue, the change was made with a $75Cdn fee charged to remove TWO letters. Lots of time wasted and very stressful - will not use these guys again.

I booked a flight through them and they added their fees which was 10% of the total flight ticket! The extra fees were more than $100 which they did not specify during the booking process. When I talked to the representative, he said I agreed to be charged any fees as determined by them in fine print! Scam website. Better book the flights directly and save money and headache.

My first flight was delayed which made me miss my connecting flight but the customer service representative was able to find the next available flight with ease. It was an easy process and it took me by surprise because I was expecting some pushback. The help was truly great and I will definitely use it again.

Booked a flight for my sister in law to fly from Philippines to Australia. My credit card was charged twice. I contacted online help and they claim only once. How do I get the second charge refunded if they deny charging it?

Your representative was very helpful and knowledgeable of his job. Helped me find affordable airfare for me and my mom's. Who would of thought that I could find such a good deal for the holidays. I really will tell my friends and family about your airlines. Thanks.

Airline Booking for Tampa to Manila and back. Agent was very helpful in ensuring that my spouse and I are on the same departing flight and seated together though we go back at different schedules. He had difficulty getting us seats together due to system delay and promised to call back after 30 minutes and he did and completed the transaction.

I will never ever deal with this company again, nothing but stress. Worst service ever. 1.5 hr each total of 4 calls. That's time in my life I can never get back. Usually I do my homework and read the reviews. The one time I don't, it comes back and bites me. They tell you one thing different each time you call and then wanna go back and listen to the last 1.5 hr from the last call. I'm not racist all but then need people who speak better English. They're rude and try and cut you off and not listen to what you have to say. Sad thing is you don't get to hear it either so it goes by what “they” say, did or didn't say. My mind isn't that bad to where I can't recall what was just said within a 24 hr period. I'm so frustrated and angry with them. I would suggest going through a different company or airlines itself! Come to find out there's bad reviews on the Frontier Airlines.

I planned a trip to Guangzhou, China (albeit last minute) and called CheapOair to review time and cost effective flights. The specialist I talked with was courteous, friendly, efficient and knowledgeable. The time frame I had chosen to travel Jan 1-Jan 16 was key as well as finding a flight that fit my budget and under 25 hours flight time. The specialist was flawless and found me pricing for flights within the dates provided, and under 25 hours. She also followed up with me when promised which saved me time and stress. So, I experienced a successful booking which allowed me to submit my application for a China Visa on time. I rate your service and specialist as excellent.

The stuff has good manat. Very patient but sometimes some staff want to finish the booking without looking farther lower price which sometimes makes the booking person doesn’t like that attitude. But to be honest with you generally fine.

I had an issue with an earlier booking. Your supervisor issued me a coupon. Need to call C.S. to use it on next flight. I call yesterday, and booked live. Got nothing off for my coupon, the ticket cost $10.00 more, and she got the wrong seats. I called today, had to ask for a supervisor, twice to understand them. More time wasted. Now I have the right seats. But wasted time. Got no compassion for it.

I love using CheapOair for the great discounts. Unfortunately, it is a complete waste of my time calling CheapOair representatives. The calls are outsourced to individuals who do not understand what I am trying to say. There have been several instances of my experiences. The 1st was on my trip to Japan where I went to the gate and they boarded and took off earlier than the ticket stated. I informed the front desk individuals about the confusion but they did not let me board 20 minutes before the departure time. I called CheapOair to put me on the next flight but they could not refund me my ticket nor put me on the next flight despite seats being available. I had to purchase additional tickets.

The only thing that I don't like is that if you need to make changes to your ticket you have to pay almost or more than you paid for the ticket. I work out of state and a lot of times I will book the flight and then my work they will change the days that we are off. When we call to change the flight and have to pay more or lose the ticket.

We're always very happy with the service CheapOair reps provide. They make sure we get the best flight itineraries at the lowest price possible. They're always very courteous and patient. We've used CheapOair twice in 2 years. Thank you much!

I bought tickets flying from SLC to MIA for a certain date. I filtered the options to only show the EXACT date selected. After purchasing the flights I noticed that CheapOair changed the flight date to the next day. We were going on a cruise and the ship was departing 2 hours before we would even arrive in MIA so that wasn't an option for us. That's why I had to buy more expensive tickets for that exact day in the first place! I tried to change or cancel the tickets right away (within minutes of booking the flights) and they charged me over $61 to change the flight date.

I was charged additional 159$ when I made a mistake on my travel departure. I called within an hour my booking. I think the itinerary change should be free if done with 24 hours from the purchased date. All in all the customer service was helpful and was knowledgeable.

So CheapOair is great when everything runs smoothly, aka no changes are requested. However, we had a flight that changed on us after booking. Since it was a material change, we asked for a refund. They agreed to it on the call, but then tried to pressure us to buy a more expensive flight, with worse quality. We just told them, we want a full refund. They told us okay and in 48 hours, we will get one. All of a sudden they tell us they need a 200 fee, which is crazy, for what are they charging? We ended up having to do a dispute with our card and recorded the calls so we had proof. Listen, it’s just not worth it to use the service. You may save a bit of money, but if something goes wrong, you are in their hands.

I had to get my flight change to December 23rd because I have to wait here in my hometown for important paperwork. Thanks for helping me to change my flight plans. Being able to change my flight date took a lot of stress off from me. God bless!

It took me almost three hours by telephone since online it was impossible for me. But the attention was very patient and excellent. The person who attended me was noted in your tone the pleasure of serving me and helping me.

Like few other users said: this website is designed to trick people into booking incorrect dates. Once you call them and cancel (because the dates are not the same you choose in search) they charge you a cancellation fee.

I was buying 4 tickets from Vegas to SF and the individual ticket price shown was $89 including taxes. On the final page it showed $363 but in fine print added for "single person" and charged my card $1452 for 4 people. They even called me immediately after I booked my tickets to charge me more for seat selection. When I declined and saw the charges on my card that's when I realized this. I called back immediately & they charged me $200 for cancellations. I've used CheapOair before and have had good experience but this time it all looked fake just to make money at your expense.

I booked a round trip for my wife and myself. Was having a bit of trouble with the on-line system. Called and was very happy with the professional service... careful to communicate needed info and was very willing to take TIME to stay with booking to end... Thanks.

Problem: On the company website, when purchasing an airline ticket, the information says that “the ticket can be cancelled or dates changed within an hour of the flight departing.” Please note that it expressly does NOT say, “the ticket can be cancelled or dates changed within an hour of the flight departing for a fee.” Therefore, the purchaser assumes that the ticket can “be cancelled or dates changed within an hour of the flight departing.” Please also note that to absolutely ensure that I would be able to change or cancel my flight I paid an additional $100 in Insurance.

In addition to offer great deals, CheapOair benefits from a great customer support. I truly enjoy using their services because I know that I can safely book my business flights at the best quality/price ratio. I definitely recommend the service to anyone who wants to book flights online.

The company was very responsive and understanding to my concerns and responded in a timely manner. Customer service was good. Thank you!

I fly overseas every year for the past 10 years and for the first time a dealer is selling me an Transatlantic flight which doesn't include 1 checked-in bag and didn't make me aware till I checked in online for the flight and found out I have to pay $60 extra. WHO TRAVELS OVERSEAS WITHOUT A LARGE BAG??? On top of that at the day of purchase I also reserved a car through them, and 10 mins later literally, I called to cancel that. They refused to cancel, after 15 mins of arguing was agreed to cancel but there would be a cancellation fee and whatnot, and after another 30 mins of arguing they canceled. What a sham!

I am only giving 1 star because I am forced to; if I could, I would give negative stars. Do not use this company. My boyfriend and I booked a flight to Colorado and had no issues (yet; this flight is in January so we'll see what they manage to screw up), so we searched flights from Tuscon to Austin to bring his grandfather here for Christmas. Apparently, the site saves previously entered credit card information and while we were SEARCHING (not booking, just searching dates and times). The site booked 2 separate flights under our previous travel information (my boyfriend's name).

I purchased a ticket from Montreal to Toronto in August. Noticing that the date of purchase was different than I wanted to. After cancelling by phone with an agent from CheapOair I was promised that the funds will be refunded fully (have email confirmation) within 4 weeks. Since then I have been online chatting with CheapOair every 4 weeks and kept all back and forth chatting in copy with all their confirmations that my money will be send. Now I am again on hold and waiting what excuse they have today for me?

I booked two tickets around 5 pm and then we thought about how hard it was just to the booked and decided within and hour and a half to cancel. The man on the phone who booked it said I had until midnight to cancel. When I called to cancel, they said no sorry. I asked for a supervisor (Sharon) she said she would cancel. It would take 14 days!!! Almost a half month to get my $397 dollars back. So far I’ve got $19.90. And $30.00 back. Such a scam and I’m not rich. Do not use CheapOair unless you feel like giving another country money!

Please don't deal with this company. They gave me hard time and they stole my money and took money without right. I have bad experience. I don't think they are good company and I get trouble from them.

I bought ticket to Brasil, when I return to Boston, I bring my dog, but a can flight with my dog. When I bought my ticket they say, you can bring your dog with you. When I check my checkin at the Company Latam Airlines in Brasil, I can’t bring my dog with me. I have to buy another ticket from Delta Airlines, and I have to get a flight another day. CheapOair don’t want to pay my ticket to return to USA??? I never gonna buy ticket for this company.

I bought tickets from Worcester to San Diego, from San Diego to Orlando and from Orlando to Worcester. Days later, I saw that it was not for San Diego that I should go. It was for San Francisco. Yesterday I called you guys to change the tickets from San Diego to San Francisco. The person who answered me could not make the exchange on the dates I requested. So I asked him to cancel this itinerary and redirect my trip to Orlando only, keeping the start and end dates. He did as I asked, but it did not make it clear that I would lose 90% of the amount I paid. In the afternoon I called again to really know how much I would get back. So I was told I would be entitled to $ 104.00. I worked hard to put that money together. I can not lose him. I would like to receive my money back. Please!

Having to make a reservation as quick as possible to get to my 90 year Mother who was having a medical emergency in California, I called and made a reservation for the next morning. The booking was quick but I am not sure I got the correct or best price. It really didn't matter as I had to make the trip. The trip went smooth with no problems. I was notified on my cell of any changes of which there were none.

For domestic flight, it's $50 PER ticket! Just use the airline site directly. Their price is lower. There is no benefit of using this travel agent site anymore.

The agent was so very helpful. She help me find the right flight for the right price. I will be able to spend Christmas with my family for the first time in 8 years. Thank you. Grandmother of 5 children.

Do not use the service of CheapOair to reserve airflights. I paid extra to have premium economy seats on each of my six leg of flights. They send an email, after booking, that states all your seats are confirmed. They were not confirmed and "they" changed the seats without contacting me. Two flights were downgraded from Economy plus. After several phone calls with supervisors with CheapOair, they continued to give me excuses how the airlines can change seat assignments. I repeated to them that I received an email from them stating my original seat assignments were confirmed. What a scam organization - do not use them - ever. Book your own flights and save many many hours of lack of customer service from them. They do not care and run their business their own way. They NEVER contact the customer to state the seats are changed.

I appreciate the first man that helped in choosing our seats for an upcoming trip to Italy, I called back a second time to make a slight change on the first leg of our flight, the man that helped me said he made the changes but I never received an email. I called back again and the nice lady that helped me said that change was never completed! Luckily she was able to make that change for and I did receive my confirmation email.

The website is designed to trick users into booking incorrect dates. I requested specific dates and it booked me on different dates. I had to pay a fee to get it canceled so I could book elsewhere. Terrible service! I will never book with this site again, as my business trip really took a hit here. Beware to anyone looking for flights!

I have been searching for flights for the last 2 weeks every hour on the hour and this morning I found a great price on CheapOair and I booked it immediately but when it came to the last step to pay it would not let me do it so I stayed on the screen and called customer service. He then told me there was no such flight. I told him, "I am on your webpage looking at on my screen." He then told me he can sell me the same flight but the price was triple, funny how that happened. So this was the classic bait and switch, I have purchased tickets from this company before so I know how it works to buy tickets and how often the prices change.

CheapOair is a good website for buying tickets if you are certain you’re going to a vacation. Things do happen in life and my dad can’t make his flight next week. I try at least getting a refund or credit from them and totally refused to. The man that took my call didn’t care about it at all or try to give me a reason why I won’t get a refund. I had never had a problem with CheapOair until today the way they handle my situation. I purchase insurance thing if I lose my flight they’ll put on another flight. Okay what’s the real purpose of buying it, if you still have to pay for the next flight.

Awesome job work of your crew. Greatly appreciate. I will surely recommend you guys to my friends. I really appreciate your assistance in rebooking my flight this May. Your help will always be appreciated and remembered. Thank you so much.

I booked my chosen itinerary and the confirmed itinerary did not match. It involved pm vs am and an overnight instead of one day. I paid a fee for protection but that was no use for cancelation. Live and learn. I wanted to change my flight, but could not be accommodated, even though the flight was for months in the future. When cancelling, I was charged a $50 fee for a flight that was $90. This doesn't kill the bank, but I find it to be poor quality customer care or service. I won't be using CheapOair again.

I bought an American Airlines ticket through Cheapoair this month on November 14th at midnight and there was a problem with the name. I called back at 8 am (less than 24 hours) to ask if it was possible to change the name, apparently AA would not accept to change the name. I asked for a refund, so the representative at Cheapoair put me on the phone with a representative of American Airlines. We were us three on the phone (Cheapoair, AA and myself). At this point, the supervisors from both companies joined the call and they were shouting at each other, blaming each other and saying that the other is responsible for giving me back my refund. American Airlines explained that I bought my ticket through Cheapoair and that they should be the ones paying me back (which makes complete sense).

NEVER EVER DEAL WITH THIS COMPANY. They cheat on all stages. They really very very bad. Stay away from them. Their promises to save your money is fake. Stay away from them. They put 24 hour cancellation, and they want 75 dollars to cancel the flight.

My experience was quick and painless. I got the flights I wanted and times. My flight was cheap and affordable for the time of year. I am so excited to travel and not be broke because of my airline tickets cost. Thanks, CheapOair!!!

I missed my flight because of my own fault. Nestor, I hope I got his name right, helped me get a new flight, canceled and reimbursed my previous flight. He was very courteous and thorough. He kept me informed throughout the process.

Great experience! There was a minor issue in which a CheapOAir rep helped me to troubleshoot within 5 - 10 minutes. Overall the simple matter was fixed in order to help me refine my trip details to better serve my needs based upon scheduling.

Needed last minute flights during holiday season. CheapOair had what I needed and informed services too. Checked other services and then found yours. Yours had the best deals and appropriate departure times. Your accomodations are most helpful with the least amount of stress.

Updated on 12/19/2018: I wrote an honest review about how my daughter and I were treated by this company on Dec 2. They demanded my personal information to “resolve the issue,” and I have not heard a word from them, yet my review says “insufficient response.” They have had numerous opportunities to resolve the issue, and have chosen to disregard the safety of their clients. In the future, I plan to book directly with the airlines. It may require a bit more searching for the right flight on my part, but it’s much less of a hassle, and the airlines I traveled with was only not able to assist me because CheapOair refused to do their part. I would have given it a zero star review, but it requires me to select at least one to post a review.

I booked a RT flight for my brother in August 2018 from Paris to Miami for end of December 2018. First of all I had no idea about CheapOair so I clicked on book a flight which was $420. In September I got my credit card statement showing over $600 from CheapOair so I contacted them to get a complete detail bill as what they sent me after I booked online is a total of $540 with taxes and agency fees but no details of what the tax was nor the detail of agency fees showing. Now we got 2 different amount of money here.

I booked two tickets (Chloe **, Conaway ** and Jorge **) through CheapOair on Interjet from LAS/ MEX/MID on Thursday, Nov. 22. The afternoon before, I tried to get my boarding passes from the Interjet website and they kept answering that they had no reservation under our number or under our names. After 5 tries, I called Customer Assistance for CheapOair and a very nice and efficient young man named Melvin tried to straighten it all out by calling the airline directly. The call lasted 45 minutes and by the end he had managed to get them to recognize our reservation, book our specific seats and have them tell him that their system was crashed and no one could get boarding passes so we should just come to the airport well before the 3 hour limit for international flights and they would have personnel handling it. They did, in fact, process the very long line in as short a time as possible.

I was very happy with my experience with CheapOair, Mark did a great job. He was very helpful and I will use them again and tell friends to use them, this was the first time for me and I will use them again.

This company tries to charge for flight tickets cancelled within 24 hrs. despite claiming "free cancellations" on their dialog boxes for flight searches. Consumers should buy tickets either directly from the airline or via a reputable company like Expedia or Kayak. CheapOair tries to gouge customers by claiming one thing, then another, whichever might get the customer to pay the most money. Consumers should also be aware that the FTC takes a dim view of this kind of thing, keep careful documentation of the transaction, report any problems immediately to the credit card company (as I did -- successfully). A company cannot say "free cancellations" online, charge for the cancellation, and tell the customer the cancellation will cost even more than they tried to charge.

I wasn't aware the after paying the 3 ticket prices. I also had to pay extra for seating, what was I going to do ride on the wing??? It would of been nice to have been told all these prior to booking.

I booked two different tickets one to NYC and the other to Lima. After painfully confirming my billing and verifying details over the phone for about an hour or so, on the day of flight which is today, I could not check in. I called AA who told me the CheapOair just cancelled my flight. Come to find out the guy in fraud department I was speaking with told me, "We need to verify your card." I did and he said, "We have some problems." I said, "I have already been charged for this ticket 20 days ago and I have my statement to prove this." "American Airlines charged you not CheapOair," but I paid on the CheapOair website and multiple transactions was carried out and the money has been deducted.

I had to change my flight for an emergency. I tried through United first, but they said I had to do it through this company. This company charged OVER 3 TIMES what United charges to change flights. They charged me $750 just to change one flight! Avoid this company at all costs, there are much better out there!

This was the first time I had used CheapOair and the only reason I did was because Kayak and shown O as one of the travel sites used in response to my search. So I gave O a try. Result: Using O we made reservations to travel to Jackson and our total cost was $800 less than what it would have cost if we had made our reservations through United. Also, I had made a mistake using the website. I called in to O, was answered promptly, and the service person went out of her way to correct my mistake. EXCELLENT.

Had the worst experience booking via your call center. Spent total of 50 mins on the phone speaking to 2 agents trying to get my flight booked. After all my information was finally entered (painful spelling process) The agent, Earl at EXT ** tells me that the flight is not available?! How ridiculous is that? Your agents aren't holding my ticket while they take me 50 mins to take all my information? To make matters worse is they kept enticing me to stay on the phone instead of booking it via website which could have been completed in 5 mins! BEYOND FURIOUS for wasted 50 mins of my time and long distance call fees! Who can I file a complaint to??

The site is good for finding tickets but the customer service center needs a lot of improvement. The call center agents keep bouncing customers to other agents and departments. Some agents are really rude and unprofessional. Even after spending hours with the call center to resolve a problem, you may end up having to call the airlines.

Miss my flight and need help to reschedule another flight and she gave me the information that I need. And she was very knowledgeable of what I need to do and she gave me the telephone number that I need to complete my change.

The agent for CheapOair was most helpful over the telephone and I got a flight booked. I previously had probplems with their website to book a flight online as I wanted one adult flight only and it kept booking me for 5 flights. I gave up and called their 800 number listed. It was cyber Monday so I wanted to take advantage of discounts. The agent I talked to on the telephone was very patient with me as my hearing is not the best, so she did have to repeat some of her conversation. I would very much recommend CheapOair to anyone booking a flight.

It was a good experience but while changing the tickets it was not good experience. The price shown online doesn't match with call center booking and it is charged more. Also within 24 hrs limit, there is option to change the ticket online. Also you should publish the price where ticket change/cancel option is available as in the other site.

I searched for a round trip (2 adult and 1 infant on lap) which will depart on 1st Dec and return 22nd Dec (Chicago-New DEL). But it got booked with alternative dates which will depart on 4th Dec and return 19th Dec. I called customer care as I wanted to know how dates are changed automatically without notifying me and I was asked to pay 800$ more to fly on 1st Dec. I had no clue about the happenings and I requested for explanation and the guy over customer care told me either you pay extra 800$ or if you cancel 75$ per person including the infant will be charged and cut the call. I called again and explained everything once more then the 2nd guy told me if you want the same departure which is 1st of Dec then pay 670$ more and take two stops with 7-hour extra layover at New York. I was so upset and tired of making them understand that I have not done any mistake for which I am getting penalized.

I don't even know where to begin. I have never dealt with such utterly poor service, confusion and incompetence in my life. It got so bad it became nearly laughable. We thought they would be a good option as the flights were cheaper to Portugal through them. We paid for the price difference with over 20-30+ hours of phone calls, constant flight changes, long wait times, confusion, and poor service. They hadn't even sorted our return flights before we left for vacation, and we had booked 6 months in advance! They were polite on the phone for the most part, as were we.

Our son booked a flight and hotel for a family wedding. He paid for insurance because the wedding is in January and there is a strong possibility of snow. It turned out the hotel was a two hour drive from wedding. I called to change the hotel the next day, the hotel said no problem. But CheapOair said the penalty would be 100% of the booking amount which was almost $900.00. I really wanted to just switch hotels. But now I had to cancel because our son would have had to pay full amount of (2) hotels. My son disputed this but he got a call from Curtis from Cheapoair collections who threatened to take this amount out of his banking account.

Updated on 12/10/2018: I received a phonically from CheapOair who guaranteed they would cover all the phone bills. That sounded great but then, I received no confirmation by writing and have no way to contact the person who promised that I will be paid back.

I called the customer service for name changing and due to my language issue, I couldn't catch up with the agent's talking speed. He lost his patience and questioned my integrity. Even after I told him that I have trouble understanding him, he still yelled at me in the end. I do understand it is hard to talk to someone who does not speak English well, but I also hope he will understand the reason why I want to double check is that I do not want any further work on this horrible situation. Please do not fire this person. Just let him stay and ruin the company.

If I could give CheapOair less than one star, I would. This has been one of the most painful experiences of my life. I’m trying to get home to see my sick brother and apparently an exchange costs double what my flight costs. The employees I spoke to were rude and inconsiderate. I wasted a half an hour of my life on the phone just so that they could try to rip me off and spit in my face. How could it cost more to exchange a flight than to buy a new one? I’m upset, tired, and now stuck in a foreign country. Don’t count on CheapOair to help you.