CheapOair Reviews

A call this morning to see how to fix an error on my middle Initial was the reason I will never use your service again!!! To charge me $25.00 to change my S To Sue is a ridiculous request!! I will be sure to share my regret for using you!!

My wife and I booked a flight home to Canada from Bali with CheapOair. Huge mistake! They are very good at taking your money but are terrible if you need any assistance after you book. We selected and paid for seats online for the grueling 20 hour flights from Bali to Victoria. When we received our email confirming our seats we were not seated together and my wife had been placed in a center seats on all flights! To add insult to injury they charged us for the center seats my wife received! We have been in contact with a Cheapo web chat in Australia (12 hour time difference Bali to New York so they were not open).

I got an email notice and called the 800 number provided in my email to CheapOair regarding seats was not being purchase, but then it was closed due to eastern time difference. I then called another 800 number that was on my booking printout and was glad to get a representative guy on the phone and I explain about the seating issue then he put me on hold to check on something and then was disconnected. I called the same number again and got a woman rep. and she was extremely helpful and got my seating assigned and answered all my questions helping looking up luggage check-in and carry-on policy with United airline, gave me United's cust. ser. phone number and she was very patience and helpful to me.

I bought a ticket for my dad but wasn’t able to make the online check-in. So when he presented himself to the airline the flight wasn’t booked. He had to buy a new ticket that cost more than 600 Euros. I've been trying to contact the company ever since to get my money back and have absolutely no answer or reply, the contact number is fake. The e-mail they give you online was never answered. I don't know what to do anymore. I'm seeking for legal advice.

I tried to book a flight but when I booked the website hadn’t updated and the seats were no longer available. The minute this happened I had some person calling me from CheapOair and she basically pushed me to book another flight and didn’t mention that this flight DIDNT include check in luggage, whereas the one I was trying to book did include it.

Twice I went through the booking process with CheapOair. Each time when I pay they say the flight is sold out but then try to give you a fair higher than the one listed. The first booking was $3000 then they come back and listed another airline at $5800. I went online. Found lower fares. Do not be suckered.

I will never recommend this kind of travel of agency! TERRIBLE SERVICES! It's been 3 hours talking to customers service and to supervisor to fixed my problem, but they couldn't fixed my problem!! Tired of them!! Just simple thing to add my baby into my mom's ticket. CheapOair customer service is not helpful at all and very irresponsible in terms of returning customer phone calls and solving problems. I will never recommend anyone to book through them. Every representative has different info to give. Very inaccurate and I am highly dissatisfied.

Be careful with CheapOair customer service. I wanted to change a name on a ticket, and they said they had to cancel and rebook. Upon rebooking, they said there was a $93 charge to change the name. I protested, and he said he would look for a "discount". Afterwards, he said he got me a discount to $50 to change the name. I reluctantly said this was okay. Just before hanging up, he added in as an afterthought that the new ticket comes with an extra perk of baggage protection.

On 1/21/19, I made roundtrip flight reservations from Portland, ME to Orlando, FL on Frontier Airlines (CheapO Air Booking# **, Airline Confirmation **). I purposely chose a later return flight option (at greater expense) departing Orlando at 8:00AM. I also paid for our baggage at the time I made the reservation. I followed the link on the site for baggage costs - $30 for the first checked bag and $35 for a carry on, if purchased at the time of the ticket purchase.

I booked on CheapOair and needed to cancel within 30 minutes. They want to charge me $50 to cancel even though the flight costed close to that price and was not within the week. The rep said it was because of American Airlines policy. Upon investigating I found this to be untrue. aa.com and all other reputable sites have free cancellation within 24 hours. UNACCEPTABLE.- DO NOT USE THIS SITE!

I booked a flight to take my boards exams. I received two emails telling me my flight time was changed, once to a time I could barely make if I rushed through my exams, the other for the same time my exam was BEGINNING that I absolutely could not make. I called. I emailed. I chatted with someone who obviously did not speak English and kept calling me sir (I'm a girl). I called the airline directly and they said I had to go through this company. They told me I could accept the flight time changes or cancel my flight and lose my money because it was non-refundable.

It took less than 5 minutes and I was booked and ready with all of the info for my up and coming trip. Great website that was easy to use. I will book my next trip with CheapOair. They even called before I was done and helped me select my seats for travel.

I wanted to cancel my flight and he charged $150 plus. I lost $300 on the price of my ticket so I lost $450 on $960 that the company prene 150-200 @ of free his pass but that you lose the half of the price of the flight. It is the flight. I do not recommend anyone to visit CheapOair.com! are thieves

Booked flight on their website. Selected exit seats for additional charge each way total of $130. Came time to check in, my seats were unavailable. CheapOair Agent said I didn't pay for them. Because they lump all the fees into a total price, seat charge does not show up.... So my 6'8" husband gets to fold up like a pretzel for 3 hrs. I will dispute the charge with my credit company. Stay away from these crooks!!! Never again. I will pay a little more and go directly thru the airline!

My wife booked a flight ticket for a flight from Boston To Frankfurt. The airline was Icelandic WOW AIR. What we didn't know was that WOW AIR was already close to being bankrupt. On March 28 they ceased operations. Our air tickets for April 28 were now worthless. CheapOair did not send out an email to inform us about the bankruptcy and tell us what to do now. They did not answer phone calls at their customer care department. They didn't bother with anything to help us as their customers. We have cancellation protection for my wife's ticket, but there is no information on CheapOair's website on how to actually go about and cancel and receive reimbursement. CheapOair is probably the worst or one of the worst online travel agencies one can come across. NEVER AGAIN!!!

I booked a flight for my spouse 5 months in advance as a surprise and purchased the insurance just in case something came up in that time frame, well... don't even bother wasting your money. The insurance is no good, CheapOair tells me it's a use it or lose it even though I purchased insurance and the insurance company tells me we literally have to be dying and show proof in order to get a refund, our only refund would be through CheapOair and they are worthless!!! Why did I even bother so we are out hundreds of dollars or what???? THANKS FOR NOTHING!!!! Will just pay the extra next time to book through the actual airline to avoid this B.S.

10 minutes, 10 min. Paid $500 flight. I realized I could have save $400 if I booked directly from the airline. Tried to cancel the booking after 10 minutes I booked. Nope. Have to pay $75 cancellation fee, after ridiculous long wait on the online chat. After reading the review I won't know if I will even get the refund. Will never deal with this company again. Ever.

I recently booked round trip air tickets with CheapOair to Vancouver for a cruise. The cruise had to be canceled because of a personal reasons. I then had to cancel my air tickets and understood that there would be fees because of cancellation. I tried to rebook my tickets for a one way flight to Quebec from New York for my wife and I. They said I had a $1050 credit but when I tried to use my credit the price of the one way Quebec ticket was more money than the round trip ticket to Vancouver.... both originated in New York...

I am not a rich men to have luxury vacation for my family. So, CheapOair tickets was gave the cheapest price to bring my family to our vacation plan. I was compare to many different agents and finally, I picked CheapOair for matched with my pocket, my time, and my plan.

This company had me look at hotels online then choose one. I chose two hotels which both had free cancellation within 48 hours. After booking these hotels they sent me a confirmation email which said no cancellation for either hotel. Long story short I paid for 6 nights at BOTH hotels. Spoke with both hotels and both hotels sent me proof that they would refund me the money and CheapOair was not able to provide anything. My bank statement showed me WHO processed the credit card and at that point I basically got a “sorry about your luck” from CheapOair!!! Never again will I go through them for anything and if you do then plan on spending a ton of extra money!!!

I have booked my flight thru CheapOair for my Parents' visit to US in March Last week. The carrier is Air India and apparently there has been a flight landing time reschedule. The flight was suppose to land in IAD, US airport at 7:30 am and I have booked my connecting flight from IAD to CLT, US at 1:45 PM. Now, due to the flight time reschedule which is landing at 1:30 PM at IAD and I am missing my connecting flight to CLT. CheapOair is not all interested in the grievances customer is facing and denying to issue or compensate for the missing my connecting flight to CLT. SHame on you guys, some of the other way I always have issues with you guys CheapOair every time I book the ticket. Big Cheaters and Liars and look at the audacity of the customer rep to tell me that I have agreed to the change of flight timing, blatant lies.

I cancelled within the same day I booked, and the agent said he would waive the cancellation fee, and he did not. I got charged the $50.00 anyway. Plus, the cancellation fee is in very fine print and is not represented well on the website. I feel cheated.

The first Agent I spoke with was not very helpful, in fact, he was sort of "matter of factly". I hung up on him, called again later that day, got a different Agent and I booked my flights with him. They all act like it's a "privilege" you get to talk to them.

My booking experience was superb! The agents I spoke with were kind and patient with a first-time international traveler. I will use CheapOair to book domestic flights in the future. Please consider giving your agents a living wage.

Ned was my booker and he offered me flights that were not on the website. Great job Ned. He explained everything, like what to do to check in and check the booking with Delta. I believe I'm ready to go with all the info I wrote down or printed.

I bought my ticket and canceled it afterward. They charged me $50 and said that I was getting my refund in 7-14 days. I canceled it on 3/7/18 and now it’s 3/26/18 and I’m still waiting for my money back. How is this possible? I’m waiting for an answer.

All the staff or agents I have talked to at CheapOair were very nice and courteous. This is the second time we book with them and I will use them again. I have called twice and talked to two different persons, I wish I wrote their names down, but both were pleasant to deal with.

I was charge with assist fee or 15 dollars extra from the service fee of 25 dollars and I found out from my credit card charge. Started a chat and it took me 1 hour chatting very slowly with Gaylene who seems that she was chatting with 50 people at the same time as she was with me. Horrible service. Too much service fee for non service. Foul play of charging a hidden fee and if you do not find out everything is good for them. They have become very bad. Stay out of this company from now on.

I had a great experience. I would recommend you all to a friend. I will definitely be using CheapOair for my next trip. My wife and I will be taking a trip in August. She wasn't to go to Niagara Falls, for our anniversary. I look forward to booking my flight with CheapOair.

I booked a trip to Washington DC but because of illness had to cancel and rebook. When I went to check in online today, my confirmation/booking reference number was not accepted. I tried calling CheapOair from the confirmation email they had sent me months ago, and every time I called there was a message, “The number you have dialed is busy.” I was never successful in getting through to the company.

I have used this website for many many flights. I decided to buy myself a gift card to use on a future trip - had the $. Why not. Found out that can't use it except online. So if you call you cannot use the card. I couldn't find an inexpensive flight from Santa Ana to Sacramento, I live in Sac and needed a flight back from Disney to home about an hour & half flight. The website said call in to get a better deal. I did so & there was a great deal. However when I gave him my gift card info he said I couldn't use it on the phone. I said the deal wasn't available on the website, so SOL. I paid $375 for a gift card and they can't honor it over the phone or on chat? What a total rip off. I was so upset. Like I said I use this website numerous times a year. I can't use the rewards unless it's for a car rental or hotel. Seriously? What's the point. I had recommended this site to many many people and now regret it. I will no longer use it. Do not recommend.

Flight was advertised 24 hr free cancellation. Beware, it is not a total refund. Cancelled within 24hrs. and was told there was a $50.00 charge per passenger. I challenged the charge and it was reduced to $50.

El Cheapo Air have a best price guarantee. We booked these flights and did not realise that their prices were $5,956 USD for 4 people to fly to Bangkok which is $8,700 NZD. Imagine our horror when, first of all we saw the NZD price hitting our MasterCard statement. Then, we realised that the same flights were available on Thai Airlines and if we had booked direct on Thai Airlines, we could get the same flights for $7,160 NZD - we save $1,540 NZD. Never book on El Cheapo Air without checking the airline prices direct.

I did a reservation to visit my daughter at Ohio for May 23 thru May 26 which are some days I got PTO from work. After booking and being sent the itinerary I realized they put it for May 16 thru May 19. When I call right back within 10 minutes of the booking they said that their system never make mistakes and I had to $180 for the changes. I said is impossible I will choose a date that I am not off from work. But nothing could be done and I had to end up adding $180 dollars to my $340 round trip to go see my daughter.

I bought their cancellation insurance through Trip Mate. Shysters through and through. I had to cancel. Their insurance...$50 fee for cancellation. $100 fee to rebook with Air Canada. In essence, it costs as much to cancel as the ticket cost. I will never use CheapOair. I have yet to report them to the government body that oversees consumer affairs. That’s ahead.

Made the "BIG" mistake of booking by telephone. Was online over 45 min. Agent was "very" hard to understand. Thought I was booking with main cabin upgrade. Once I got my hard copy, it did not show I had upgrade. I called again, was given upgrade, but was charged "FINE" and charged $220.00 U.S. I fell it was their error, that they need to have "AGENTS" who speak "ENGLISH" and understand It. DO NOT BOOK BY PHONE, OR YOU WILL PAY FOR IT.

I have bought several time from this third carrier but this has bee the worst service ever. A human mistake was made and this company totally disregard the idea of issuing a credit for a later use. To start the website is not friendly or easy to navigate. Very confusing. I just want a credit not the money back. I am willing to buy the ticket from this company for a ticket within a short time. All I want is a credit. The worst of all this is that this company is on business because of humans not because of the computers so therefore humans do make mistakes. We are not built with 1 and 0 like computers. Your company employees need to learn and take a class on EMPATHY. ALL I NEEDED WAS A CREDIT.

The CheapOair is one of biggest scam that I have ever seen in my life. They deliberately make you pay more for the flight. This online ticketing agency is fraud. All the customer representative deliberately make mistake and then make you pay more. In my case I was booking flight from Cheapoair.ca in Canadian funds. The flight was 2500 CAD and I entered the credit card information to book the flight then all sudden my flight price shooted 5500 CAD. So they charged 5500 CAD to my credit card. I called the billing dept. They refused to refund. I will request all you guys to never buy ticket from CheapOair because all they do is fraud in various ways either by messing up your ticket or charging in USD even if you are booking at Cheapoair.ca or sometimes they will charge undisclosed fees about 500 USD. So I would recommend all to "Not to buy ticket from CheapOair" otherwise you will be victim of fraud like myself.

We got a call from CheapOair calling our attention to a mistake in our online booking, and helped us correct it. Dimitri was extremely patient and helpful, we have used CheapOair properly and are very satisfied with them, we shall continue to use them for flight booking.

CheapOair customer service is not helpful at all and very irresponsible in terms of returning customer phone calls and solving problems. I will never recommend anyone to book through them. Every representative has different info to give. Very inaccurate and I am highly dissatisfied.

The gentleman I feel went above and beyond, to make sure I found a flight that works best for my situation. I didn’t catch his name but if you find who he is. Please do something nice for him, it’s good to have people that care for others working for you. Again thank you.

The associate who took my call was well trained, polite, considerate and friendly. She was not US based but was easy to understand and considerate of my handicap. I did not understand the website but she made booking a flight that met my needs easy and even pleasant.

Booked a flight one way from Iqaluit NU this summer, back to Ottawa. In the end, booking through this discount carrier cost me $20 more than if I had just booked with the airline itself. The airline got $73 per ticket less and CheapOair pocketed the difference as an "agency fee". Nor did they tell me that there was a $16.75 charge per seat reservation. CheapOair's reply? "We cannot guarantee a lower price but will match a competitor's with proof". I just think the "agency fee" they charged me is price gouging. A single one way ticket with no stops along the route and no alternating v routing flights. Not impressed. Rain

The Agent was nice but she spoke too quickly and her English language skills were not good, so she was hard to understand. The fact that you use people in India and other 3rd-world countries (to save a few dollars) is not only frustrating, but takes jobs away from qualified Americans who can actually speak English.

Great experience and care with 2 of your agents. Making and remaking my travel plans was such a comfort dealing with an airline I'd never heard of on recommendation from a friend. Everyone I spoke with were the two things I needed most: patience and professionalism. Now I very much look forward to my trip! Thank you.

I was very pleased with the help from I believe his name was Noel. As a senior it is difficult sometimes to make decisions and he was very helpful in giving us (my friend was on the phone with me) some good suggestions. Thank you and I pray that my experience with the flights will be good also.

I called Cheapo’s ‘customer service’ after I received an email that my flight schedule was changed and I wanted to either get a refund or change the time. First time I called, I was placed on for about 20 minutes and then the same person that had put me on hold picked up (he forgot to transfer my call) asked me what I needed, transfered my call where I was placed on hold for another 40 minutes. Customer Service what? There is NO service here.

I have special travel needs. They were so kind and patient with my request. All needs were met, thank you so much. I will use you again soon. Will also recommend to any friends traveling. Even if they have special request. The days I wanted and the times. This was so easy.

I purchased tickets on CheapOair.com website for Spirit Airlines thinking it was round trip but it was only one way. When I realized I had made a mistake I immediately called CheapOair customer service to ask for a refund. First I was told they would charge me $50/person to refund my money. I told their customer service it had only been 15 minutes after I booked the flight! Then I was told they’d talk to their supervisor and was placed on hold for 15 minutes. When the rep returned he said they could refund my money. He never gave me an email or confirmation of refund so I called again later that day. The 2nd rep I spoke with sent a fake refund confirmation to my email address. I have not received my refund to this day. This happened 3/14/2019.

It is really CHEAP as the name suggests, not with the price but with their cheating. They will not tell you the fees when you buy a ticket. It will appear only on the statement after you swipe your card. Then they will not return or cancel the ticket. It could be more than $100. Not worth paying so much! You will find the same ticket elsewhere. Never book your flights from this site.

Shopping online for hours for best price. Definitely CheapOair. We were using two computers to keep information fresh. Ready to book, entered all information. When clicked book...we got a message the airfare had increased by $10 and asked if we were willing to pay it. We agreed to, and continued. Then processing the booking a second time we were informed the tickets were unavailable. At the same time I got 2 text messages informing me our transaction failed. Each with a different reference number along with a phone number to call to complete our reservation. This number is for travel agent. He wasted 1/2 hour of my time at midnight to offer me the same flight for $100 more OR other flights for even more money. NOT HELPFUL AT ALL. BIG O Waste of Time.

Upgrade to reg economy, and change of departure time, was quoted at $170 and the baggage protection was “perk”. This is a $10.95 charge on my bill. The request for a wheelchair is not noted on my print out of the booking confirmation. The person I talked with about the wheel chair request said it is noted on the confirmation sheet. What am I misunderstanding. I’m nearly 84 And even forgot to ask for a senior discount from Michael when I needed to change my arrival time to Tulsa!????

Booked overseas ticket through CheapOair. Day of travel flight was canceled due to weather. At airport connected airlines agent helped rerouting the trip to avoid weather affected airports. On the returned day found out an error been made for a connected flight and I was unable to get on the flight. The connected flight was not registered and could not be verified.

I am happy to have booked with you CheapOair for the price and the service you gave me. All is fine, stay as you are, professional. kind, rapid. Thank you And you need more, what can I say. The chatting with your representative was very useful and you gave me what I needed when I wanted to change the departure date.

This is my first time booking a flight with this service. I paid $20 extra per person for flexible flight protection just in case I needed to cancel. I needed to cancel and they said that I had to pay $75 per person to cancel because the protection plan that I purchased is only good for 24hrs. In addition to, they will give me a refund, but I will also have to pay a $200 fee to re-book another flight per person. Crazy right? I kept my flight to avoid all of the fees, but I will never use this service again. Priceline has the same 24hr flight protection for free and I paid $60 through CheapOair. Worst service ever!!!

I booked a round trip flight with CheapOair, it seemed like a good price. After I checked out and received the itinerary, I realized that there were 6 stops with long wait times in between. This was not shown to me at any point before checkout. Very misleading. I found the same flight on just Google flights for the same amount and only 1 stop. When I cancelled my CheapOair flights, they charged me $50. Terrible company. You are better off getting flights from Google or anywhere else.

I tried to book this trip online, but because a fare change happened in the idle of the booking it did not let me do so. I called CheapOAir and the gentleman who helped my with the booking, Gilroy, was great. Thank you, Gilroy, for a job well done.

My experience was very professional even through this is my first time flying. The receptionist was very helpful and consistent. The receptionist was very detailed with information concerning my flight as to billing and personal information... I will recommend anyone to Southwest for flying needs. I’m flying to Indiana for my 28th wedding Anniversary!!! I plan to have a wonderful time.

I found the way CheapOair runs their business is near criminal. I had booked an international flight through them on Air Serbia. A month later the airline cancelled the flight and all flights to the destination for the surrounding days. I was refunded my airfare from Air Serbia, but CheapOair refused to refund 150 dollars for the insurance I purchased. I understood that if I had changed my date of travel or cancelled my trip I would have lost my insurance payment, but the airline cancelled the flight and CheapOair will not refund my insurance payment. So I am paying 150 dollars for nothing and the changes were nothing I had anything to do with. I would have gladly gone on the date that the tickets were booked for. I find this is an unethical business practice- they essentially stole my $150. Based on the way this company operates, I would highly recommend avoiding them.

I really wish I could give -5, they do not even deserve a 1 star. This place had our entire flight so messed up, nothing charged accurately, had to talk with them many times. It was SOOO BAD we canceled and took a $700 LOSS. Our hard earned $$ that these CROOKS TOOK. I can't say this enough - RUN RUN RUN. Don't look back. Donate your $$$ to charity not these CROOKS. I will be turning them into BBB and in case they delete this post I'm sharing PUBLIC on social media. Warn as many people as I can.

The CheapOair are stealing money from customer, they sales really cheap flights and then collect money from your card. On the other day they collect cheap fly amount money from credit cards and then collect really high amount for the services. In addition offer the gift card and never you are going to see this card if you out the complain. Never they return money to the customer cards.

Always my favorite place to book my Trips. People how I called them. They are very friendly and very knowledgeable. They went through every aspect of my reservation, immediately when I place the call the responses was prompt and detailed aspects.

CheapOair is a horrible company. I booked an overseas flight with three connections through them, and when there was a cancellation of one of the flights they didn't put it on their system. I found out by chance when I went to check my booking number on the airline website. I called them and they kept me waiting for 45 minutes before they answered me. They replied rudely to my questions, and referred me back to the airline although the booking was done through them. In short I kept going and coming from one rep to another without any help or clarification, finally after I mentioned I want to cancel my ticket they offered me a route way different than what I wanted, and when I refused and asked for a refund they refused to give me back my money unless after 60 days, but they didn't bother to find me a flight and I was due to travel in a few days. Bunch of scammers and online thieves, don't recommend at all.

I appreciated the call I received to help me finish booking my flight, as well as the benefits that I got for doing so. However, it is quite annoying that, by the time you have finished filling out the required information for a flight, the price you had originally seen seems to disappear. Something should be done to make the experience less annoying and frustrating for customers who wish to save money.

I spoke to an agent directly because of location I was flying to, needed to be sure there were seats as flights limited. Agent was extremely helpful. There are times when you need a real person and not simply book online, very pleased with experience.

I need to share my experience when I made an online reservation for a ticket to Ethiopia. CheapOair are deceitful liars: We were late for boarding but they said we need to pay 150$ cancellation fees which is fine. What is not fine is that when we ask to postpone the flight for the day after, they asked for 250$ which is about 70% of the ticket price. Another thing: one time I wanted to cancel the return flight, they said we do not support partial cancellation because it is not supported by the airline agency (so I got 0$ refund). And if I want to reschedule the return flight I need to pay about 350$ which is about 90% of the original whole ticket price.

It's a scam, bottom line... My first booking with them was great. This second time... Wow. Was quoted 488... Ended up paying 1400$ for a single person round trip within Canada. Pre booked 9 days in advance. They continuously charged me for 5 consecutive days, their billing team couldn't verify or justify these charges. It's a scam. I'm sure they are a boiler room in India that has some kind of pull with call center legalities. If you've booked with them I suggest you cancel your credit card and never book again.

The man who helped me I'm very thankful for, as I needed to leave that next day. Over and above. Thank you so much. I got to my family in time and can't thank you enough for what you have done for me.

We are pleased with the efficiency of the representative who helped us change our flight date. There was a charge which we expected, but not too bad. They were very kind and helpful making our travel plans work for us.

On March 7, 2019 I booked tickets for March 31 with CheapOair.com agency (it is 3 flights round trip from DFW to IST to FRU). March 13, 2019, I called to CheapOair, told them my concern and asked them to just change the time on one of my flights on April 3, since there are 2 other flights on the same day to same destination w/ same airlines. I talked to 4 different people. Mr. **, Sami and their supervisors. They asked me different amounts from $1000, $340, $185 to make the change happen. They wasted my day all day long but did not change the flight time. Bad experience, I will not recommend anyone to book their ticket with CheapOair.

I have nothing but positive things to say about CheapOair, great experience and great customer service. This is my first time using them and will be using them again in my next trip this year! Can’t wait to schedule my next trip with such a wonderful company. :)

I called the CheapOair Ticketing Department – 1-888-654-5204 (number from their website). I requested a cancellation and was told this is the wrong department and was forwarded to a third party (without my knowledge). While pretending they could help me with the cancellation they proceeded with a lengthy hard to understand very fast spoken offering and a $25 special if I'd say OK. In the process they scammed me out of my CC number date and CVV code and then insisted I'd say "OK" without being clear what the OK would be for. When I refused to say "OK" they got mad and eventually admitted that they could not help me with a cancellation but that I needed to say OK so I could get the free "Free" warranty Service (4 week trial) and the Free $25 gift card. I had to cancel my CC card...

I purchased a round trip ticket for US $950 and a week after I found out I had to change my date and route of travel because of reasons beyond my control. I asked CheapOair to try and assist me in changing the destination and route and they refused. I am literally unable to travel the previously booked route and would like to change to another route. Now I don't have the funds to do so. I've lost US $950 just like that. All the agents are saying is that they are sorry and I know that they can help if they want to. The first time I called they cancelled the booking immediately and took the US $50 from my card to do so, so in total I have lost US $10000.

I had to cancel a trip in Mid December due to a health flare up. 2 weeks after cancelling I provided 30 pages of doctor's notes and documentation to be reimbursed from flight insurance. Here we are on March 13 and I have not heard a word since they emailed me saying they received my documentation. The email said it would take 30 days. It is either a scam or the worst customer service I have ever seen.

I booked my airline tickets with CheapOair. After I provided all that the agent wanted from me, it was charged to my VISA card account. The agent informed me that I could select my seating preferences without additional fees. Two days after booking I noticed additional $209 was added to my credit card. Called the agent immediately to request to reverse the charge. Agent refused and hung up the phone. I was told to settle it with the airlines. I believed that this addition fees were unauthorized by me and fraudulent.

I incurred a billing glitch via initial booking agent at CheapOair. She was polite and helpful, though I didn't feel that she was knowledgeable about flight itinerary and ticket prices. Was contacted by Elroy who was very knowledgeable and accommodating. I was very pleased with how he resolved my issue. Because of him, I will be recommending CheapOair to friends and family. I had trouble understanding 1st agent because of language barrier... Spoke too fast with strong accent often not understood, which was extremely frustrating. Booking encounter took much longer because of it.

The automated voice message puts me on hold for over 15-30 mins. Most of the people who helped with the calls couldn’t even speak clear English. At first it seems like that everything was going good, but my flight was rescheduled 4 days before the day of my trip. I decided to cancel it because they couldn’t resolve the issue and it was the day before I was leaving. Under lots of pressure I called and cancelled my trip.

I have always had excellent and accurate service with CheapOair until this time and you guys cost me money. I booked a flight from MSY to DEN, cost was posted at $79 one way, I booked a flight for two Seniors, then I upgraded the tickets for $30 each and was offered seats 10A and 10B, cost $79 each. Next day my seat assignment came back as 31A and 31B, totally unacceptable. I called CheapOair, the young lady tried to help me but she said the Air Line had assigned me seats and if I wanted to up grade the cost would be $99 per seat, on the same email with my seat assignment, it showed that I had been charged $92 each for the flight vs $79. Therefore your post price was not correct. I paid the extra money for the seats 10A and 10B, my total cost for our flight from New Orleans to Denver ended up costing me $450 for a flight advertised at $79 per person.

On January 2019, I have booked ticket for our parents, Total of $3121.84. I had to cancel the ticket on Feb 8th, 2019. The agents were so rude and try to pocket our hard earned money. First they said $250 per passenger so total $500 would be deducted. I have agreed for it, the agent kept me hold for 30 minutes and finally came up with different calculation saying $500 deducted from ticket and another $500 have to be paid to CheapOair. Spoke to 3 different agents but all in vain. Finally had to agree. Will never ever do business with CheapOair.

We were unexpectedly disconnected when I was receiving assistance from one of Cheap-O-Air's agents with an international flight. And he called me back!! I have never experienced that before. When that's happened in the past, I have needed to call again and start over with another agent. I was very impressed with this man.

This is the worst service I have ever received. I regret every penny and every minute of my life I wasted. I have been on hold for 1 hour waiting to redeem a credit. I called yesterday to get help and they told me to call back today.

The Associate from CheapOair that I worked with over the phone was fantastic and very patient with me. She helped me with 4 airline tickets, all the seating, then helped me with a rent a car also! 5 star service!!

Very good service. I'm so happy when they found my fly how I need. Thank you very much... The person who attended me is so pleasant and very constant try to found what I need and really put all his effort to give to me the best price and service...

There is a lot of hidden fees and charges. Customer service is rude and do not want to deal with any changes. Cheap people pay twice. I learned a lesson. I hope you will consider twice to use their services. For me experience was way below the expectations and fees was 50% of the ticket price.

The CheapOair agent, Allison, was patient and efficient and careful of the details, especially the layover times when she could make the choice. Allison followed the requirements I gave her and explained anything I questioned including costs. I will definitely recommend CheapOAir to friends.

People on your office are accommodating and nice to talk to. They assisted me all the way for my future flight. Thank you to Savio for the help and they can easily to talk to. I hope on my next travel rest assure that I will be counting on your office for the booking ok again. Thanks!

The CheapOair cancellation policy is terrible. I have flown using different agencies, they are the worst. They charge you cancelation fee regardless if it’s within 24 hours like other companies. Terrible customer service, they are only helpful and sweet when they are confirming and charging crapload of money, after that you get to speak to these reps with nasty attitudes. The name should be Somanyhiddenfeesair.com because they charge you for everything. Cancellation fee, seat assignment fees and etc. This will be my first and last time dealing with this place.

Just Google all reviews of CheapOair online before booking with them. I booked tickets with CheapOair and NOWHERE did it state at any point in the process that it was actually two separate tickets. On this trip, I had 3 flights to my destination and 3 flights back. On the morning of the trip, I get to the airport at 4 am to find that my 6 am flight had been canceled. I am the only passenger there, as evidently, everybody else had been informed. I called CheapOair. I was on hold with various agents for 4+ hours that morning trying to get a flight so I could at least make my second and third flights. Eventually, they charged me nearly $500 just to make up for my first flight! This was only $200 less than my original ticket roundtrip and back! They said because of the cancelation, they could issue a reimbursement, but I would have to call back again later after my return trip.

The representative that assisted me was very mannerly, knowledgeable and professional. He was able to get me a reasonable price. This is my birthday trip to Philly. I was happy with the outcome. I hope in the near future I will be as lucky as I think I am now.

I used Kayak to book a flight for a cruise that included two one way as we were departing from a different port, and was unable to complete the transaction halfway through the process. I called the 800 number and was told that flight had to be canceled but would book the flight for me. The service was disconnected multiple times and the assistant called me back and instructed me to open my email. I was not informed about the additional service charges (greater $500; and special service fee). I tried to resolve by contacting the Cheapo billing and service department who said they would review the phone call and put me on extended hold and never called back. After attempting to resolve again through chat and no response I contacted my credit card company to dispute the bill.

My CheapOair booking No is **. I went through a horrible experience when I came to know that my flight itinerary was rescheduled by the primary airline. Due to this reschedule I was definitely going to miss my connection in US as the delay was more than 6 hrs. I called up CheapOair to know what my options are: a) Cancel this ticket and get a refund or b) Reschedule the last connection based on the delay. I was transferred from one agent to the other who did not know the answer to my routine questions. They wanted to check with the airlines. So I waited on the phone. I waited for 2 hrs 45 mins, and had 3 reps and 1 airline rep talk to me.

When I booked my flight to go to Cabo for graduation from nursing school...it was a disaster! We booked...card was declined because forgot to activate it. When I called the number on the email that they sent ..it was not a working number! Early the next day I called the main number on the website. Changed the credit card info. I WAS CHARGED 100.00 more to book the vacation. THEN they changed my flight without asking me!!! So the vacation that we are going on with a bunch of friends...ya different flights. NOT THE ONE I BOOKED!! Oh they told me I could change it back... FOR 150.00 more!!! What? This screams SCAM. They are the ones who changed it in the first place! Not to mention being on hold for 30 minutes!!! Several times. This vacation is turning out to be CRAP!!! NOT A REWARD!!! Dont think I will use them ever again. (The first vacation we booked with them was great... This one disaster!)

I bought airline tickets through CHEAPOAIR for my family of 5 to travel to Europe. I then spent 8 hours on the phone with different people trying to get the dates corrected. Then they tried to charge me an extra $1,000 in change fees for their mistake. I have never had this problem with other travel sites. Lesson learned... will never use them again!

I booked with you for the cheap flight price, but had no Idea I had to pay additional for the seats I purchased upon bag fees. I decided to cancel and have it refunded. The man I spoke to on the phone was very rude. When I was trying to find the one time OPT # he yelled at me, his name was Jimmy. I didn't appreciate that. I also had to pay additional $200 cancellation fee when it was not even 3 hrs after purchasing. I have another flight booked through CheapOair but I cannot cancel it for it passed the 24 HR mark. I feel scammed out of my money I worked hard for. I just wanted a good deal with exact price as is. If needed to pay extra for your seats I suggest you make it more clear on your information upon purchasing. And please have calm respectively individuals reps on your phones. I will not have a man raise his voice at me. I await my refund as stated on my email. Will not do business again with you in the future.

My experience with CheapOair was a great one. The customer that helped me was very helpful. I could understand her and she was very knowledgeable in what I was trying to achieve. I will use CheapOair again when I travel again. I will tell my friends about my great experience with CheapOair.

I was offered what I was told was the lowest rate available by an agent. When I hung up the call I checked and found a much lower rate than I was quoted. I was also never informed about the service fee that was attached which was $400 for 4 people. I immediately called back to complain. Initially I was told nothing could be done. I persisted with upper level management and was finally refunded $343.00. I wanted the rate I saw but they said they couldn’t do it. In any event the refund was better than nothing. I felt it was a true attempt to make me feel better. Which I did appreciate. I honestly would not book through them again as the service fees are much too high. Although the people that helped me were very nice. They are honest.

Trip to MSQ from PHX - Customer service was wonderful. The agent was very extremely professional and very extremely friendly and polite. We achieved our goals and the agent was very helpful. He helped us find the right seats for my young son and my wife. He was very helpful regarding the rules and regulations of each airline and what to expect while traveling. It was a pleasant.

I was booking a flight from Edmonton, Alberta to San Jose, Costa Rica. The original flight price on CheapOair was listed under 1000. Upon submitting my booking form, a new browser window popped up and told me the price had increased to 1500, and asked me to submit this charge to my credit card (um...no thanks?). A rep called me almost immediately and said my price had gone up to over 1600. She insisted the price was only 100 higher than my original charge. For those of you keeping track, this is in fact about 700 more than my original cost expectation.

I noticed on my charge card separate charges for CheapOair and the airline I used. I went to the airline directly and input the flight search for the same flight and realized that the flight total was cheaper than what I paid CheapOair and that the two charges were all the fees paid to CheapOair. I thought I had 24 hours to cancel but discovered that their fees were non-refundable. The airline ticket could be refunded within that period but not the several hundred dollars spent booking 7 tickets. I will not use CheapOair again. I have had several issues with them in the past with hidden fees and this time booking several tickets at once really caused the fees to stand out. Don’t use them!

Noticed my name was missing the JR at the end of my last name so I called and asked the customer service if he can help me. He gave me options and recommended to cancel my previous booking and gave me a new one with my name corrected. The only problem is my confirmed seats I selected before so that I could be with my wife and my daughter may not be available anymore. He helped me and stayed with me until my second booking is completed. Excellent job.

Today 3/5/2019 I booked online a flight for myself and a friend through CheapOair. After I had booked the flight I received a call from CheapoAir stating I had not picked a seat assignment. The representative was hard to understand as she was speaking very fast and had a heavy accent. After my requesting her to repeat herself many times I was able to make out that she wanted to charge my credit card to select seats. I told her I did not wish to select seating and that if we ended up sitting apart it would not be a problem.

I made a vacation package with CheapOair, the next day I received an email to call. Apparently my reservation was cancelled, they cannot say why... They are saying the system automatically cancelled it, but my credit card was charged. They issued me a credit and I was able to make a reservation but because my card was charged already my card was declined. I spoke to CheapOair and they respond that I need to use another card. I explained to them, the reason I am using this card is because I am getting 6 months no interest, and since it was not my fault I should be rewarded 6 months no interest on this card. They refused to agree to my terms. This airline is a bunch a fraud, they do can hardly speak or understand English. I advise to others do not fall trap to this company... Waste of time.

I tried to book some tickets from Boston to Calgary! I searched and CheapOair showed the lowest price. HOWEVER, it changed my book dates without asking!!!! I ended up booking the tickets and found the dates were wrong. Then it charged me $200 to cancel it!! I cancelled 5 mins after I placed the order. I felt that this website is doing this trick on purpose. Changing the date without asking, without showing it! It is disgusting! I will never ever use it again! Stay away from it. I book the better flights with similar price from Priceline.

My trip was fairly complex, and the young man who helped me was wonderful. At no time did he get frustrated and therefore neither did I. He was so helpful with the overseas airline reservations, upgrades on seats, dates of travel, other specifics (seat selection, vegetarian meals, security pre-check). He was terrific, patient, polite and personable. I can’t express how thankful I am for the good job well done.

Really fast service. Found all the deals and discounts. Recommend to my son friend to book with the company and to go with me to visit him in Detroit. Already booking another trip for 6 weeks down the road. $$$!!! saved.

I chat to know why I cannot check in online my tomorrow flight, informed me due to payment problem, even I am sure you charge my credit card full amount, and my bank confirmed that. Now I try to contact billing Dept by email. I afraid to miss my tomorrow flight. This will cause me too much expenses. Hope you can solve it soon. Thanks.

Air conf# ** Hertz Conf# **. Booked with CheapOair for air flight and car rental at the same time. Agent was very helpful over the phone - or so I thought. Confirmations for air flight was fine. Car rental indicated that my pick up of car was offsite and not at Tampa Airport, as I requested and he verbally confirmed. I am elderly and absolutely did not want offsite on Fowler Avenue.

I was very happy with my experience in securing a flight from Dublin to Miami at a very reasonable price. The agent handling my booking did a very good job. Asking me to buy insurance before I was able to sign off.

Agent was very friendly and took the time to help me to book the flight from JFK to BEY with a good price. I would refer this company to everyone and definitely I would book my future trips through Cheapo air.

I needed to cancel a booking for a trip I'm not longer taking. I paid an additional amount for my ticket to ensure I was able to cancel-- essentially an "upgraded" ticket. After waiting 30+ minutes to speak to someone when the beginning of my call said that the current wait time was 1 minute and 15 seconds, I was essentially told that if I cancel my flight, I'll pay a $50 fee to cancel it since I'm past a 24-hour window (seriously, paying extra only gives me a 24 hour window?!) and pay a $200 "change fee" when I decide to use my credit from the flight.

This was biggest mistake of my life using CheapOair. To cancel flight within 24 hours cost you 75$, are you kidding me. This was never mentioned on the site while booking. Very rude customer service. Not willing to provide any alternative but to rob my money. I'll make sure this was my last time I use CheapOair for life of me, my friends and family. Thank you for the worst experience of travel booking. I really regret picking CheapOair. Never again I promise. I so much hate myself for picking this non-worthy site for my business.

It would have been helpful for the agent to mention that the ticket name match my passports. He asked my middle name and I gave it to him. I usually use my middle initial. Now have to do extra work to straighten this out.

Our agent McKinley was very helpful in finding us the most reasonable airfare for our upcoming travel to Morocco. I had told him the airfare I had seen the day before on their website and he initially said the price had increased but could put us on another flight (one I really didn't want). McKinley was able to get me the flight I wanted at the airfare we had initially seen from day before. He was patient a and so very helpful. He explained everything and went over all the travel information and the spelling of our names prior to hanging up.

I was searching for a cheap flight and hotel to Miami, when I came across CheapOair.com. I clicked on the link and entered my departure and return dates. My round trip came to $276 to Miami. I couldn’t believe my eyes. I’m thankful to God for finding this website. I’m saving a lot of money and I’m ready to fly. As for my hotel it was easy to add on my hotel using CheapOair. CheapOair is living up to their name in helping people fine cheap flights, hotels and rental cars. Thank you CheapOair. I will be using your services again.

Kyle was extremely patient and helpful in changing the reservation from one with two 11 hour stopovers to a reservation with only one short stopover. Kyle took all the time necessary to understand the problem and find an excellent solution.

Great prices but why a representative keep calling me like crazy. I don’t like it. Feel harassed. I told her not to call me again and she did it 3 times more. I don’t like to be bother soo much. I bought what I need but please stop calling me.

I felt very satisfied with all aspects of booking my tickets. The agent looked for the best buys. Also helped me with booking a friend for me on the same flight a day later. Gave me all discounts that applied toward my flight. Would use CheapOair again and again.

I have spend half of my day today trying to cancel my flight. First I was told by CheapOair employee that my ticket is not refundable because airline that I bought ticket from is not refunding ticket. I have also bought all the possible protections - do NOT waste your money on that. They will not give anything back. So I wasn’t lazy and I called company, and no ticket is not refundable ($136) but if I bought tickets through them taxes would be ($519). So I’ve called CheapOair again and we spoke over an hour, they even connected the airline and all 3 of us spoke... So after all screaming and shouting I’m getting $156 back (we’ll see will they give it back). I have wasted half of my day trying to cancel flight. First time they told me no refund and directed me to flight protection (do not waste money on that!!!) and if I wasn’t persistent it would end there. And they are asking me why am I calling them fraud company. Shame on them! Never ever again!!!

Airfare to Punta Cana - We were very pleased with the service our agent provided. Our agent was very professional, courteous and patient. At times it was difficult to understand each other but overall a good experience. We will use the company again this fall.

CheapOair is fine for domestic travel but avoid this company at all cost if you are traveling internationally. Upon check in for a flight from Bangkok to Seattle, airline informed me they had no recorded of my reservation purchased from CheapOair. Called customer service, after an hour of trying to help the confused CheapOair rep to grasp the situation, I was finally told to purchase a new ticket and that I would be reimbursed for the original ticket.

I have mistakenly used this travel booking service twice and both times they have made huge issues with my booking. The first time they cancelled my booking without warning a day before my flight and the prices had gone up 5x for the flights. The most recent time they had advertised a very different price initially and I ended up paying almost double that. Additionally I selected to pay more to select my seats for $70 then two days later they said I would actually be charged $130. Do not use this service ever.

I had a terrible experience with this company: I bought a couple of round trip tickets and paid them. They charged my card, and several days later I received an email telling me there had been some "changes" in my flight. When I read the email I noticed the "change": They had INCREASED the price of my tickets by almost $300.00! When I called the Rep. and told them I had paid the total price (I thought they had made an honest mistake). He immediately replied that the amount I mentioned was not the amount he had on his computer! And that I had to pay the difference in order to get my tickets!

There was something that went wrong with their site when I was booking ticket and somehow they swapped departure and arrival location. When I asked to change it back, the customer service rep said it will cost $750 more for it and when I was looking at their site as she was telling me, I saw plenty of tickets at same price as the original. So I asked to cancel and they were saying I have to pay $250 for cancellation fee because I passed the cancellation period by 1 hour due to waiting on the phone for couple hrs. I asked if there are other options and if I could talk to anyone else, but they said no and I will have to wait another 2-3 hours if I wanted to talk to person in charge. It's ridiculous that they're asking me to pay $250 for something that went wrong on their side. I definitely won't be using their terrible service ever again.

By the time they nickel & dime you for their website's error or to add your middle name right after you make the reservation, you end up paying $50-$100 more than the most expensive airfare sites. And, unlike the airline site or Expedia, CheapOair does not give you a 24 hour cancellation window. We definitely do not recommend CheapOair.

I booked an international return flight on Jan 14th from Boston to India. I got the confirmation, e-ticket etc. The World was perfect! A week later, I got a message from CheapOair letting me know there was a change in my itinerary. I called the agency (call wait time ~30-40 min). I was given few options which increased my layover time by 2-3 hrs. I understand it's an international flight. I agreed and confirmed. After a week I got another call, same process: Change of itinerary with additional layover time (3-4 hrs). I was reluctant, but agreed and confirmed. But then, this happened 4 times in last one month. And now the layover time has increased to 8-9 hours each way.

Called CheapOair, that I need to postpone my coming travel (March 6) due to contagious illness. Preston, the agent, very helpful and found some options. I will travel on April 8 with a reasonable additional cost. Thank you so much for your cooperation CheapOair, really appreciate it.

Updated on 03/02/2019: After my last post about CheapOair ruining my vacation by booking me on a flight then telling me a week later they actually didn't they contacted me with an email. Maybe worse customer service than the first time when they couldn't get me the flight they promised they wanted to charge me more on a different date. They claimed I "cancelled" my booking and was not charged for it. This is true, however this happened after I was told very late and very surprising that my flight was no longer confirmed. When they so graciously offered me a new flight for more money on a day I couldn't take, I rejected. Apparently that means I cancelled on them. Please do not book CheapOair and tell anyone you know not to as well! Worst service experience of my life.

The agency does not give any information of the charges done to your credit card, first, when I booked the flight, the initial cost was 252 USD - and after all the fees and charges, the flight ended costing $534 USD, they never confirmed this amount before the purchase ended, they only confirmed a partial amount, and then afterwards they kept charging additional concepts such as "post booking charges" and "Agency Fees", plus the protection plan is useless unless you have a serious medical problem. I also had to cancel this trip due to a personal matter, and the agency made an additional $50 USD charge only for cancelling, despite this, the flight is non-refundable and there is no benefit whatsoever for this ridiculous fee or any benefit for cancellations.

My agent was courteous, helpful, quick, and efficient. I'm super satisfied with the cost and personalized attention. With my new job, I will be flying on a routine basis. I will definitely call CheapOair for all my business flights. I prefer to work with one company I can trust to best take care of my needs. This is my second purchase with you, and I know you're the company I want to work with exclusively. Thursday.

We are very happy, no questions. I will be recommend to all my friends your service. This is not my first time checking with CheapOair, also we rent hotel on my last trip and we are very satisfactory that's why we reserve on this time again.

I had booked a flight with several different airlines and routes. The day after I had completed my booking I found that I would not have enough time to complete my business so I contacted CheapOair and asked if I could change the flight. Omar was the agent who explained that I was within the 24 hour time frame to make the change. The airline had a set schedule so I had to extend my trip longer than planned but it all worked out. Omar was very professional, courteous and efficient.

Updated on 03/01/2019: My flight got cancelled and later was rescheduled, but in order to receive my new ticket I had to struggle with the customer support. I called in many times and they used to put me on hold for more than 15 min every time. In fact once I was on hold for more than 20 min so I hung up (I was making an international call every time). Are you suppose to deal with your customers like this? Such a poor customer service.

The agent was very helpful and knowledgeable. I will not hesitate to use CheapOair again. The agent answered all my questions thoroughly and was very professional. I would highly recommend CheapOair to anyone who was planning a trip and wanted professional, courteous service.

One of the waste service that I have seen in my entire life. We booked the tickets online and this site never confirmed the tickets. When we try calling them they will say that the tickets will be confirmed in one hour. But the tickets still remain pending. Later when we call them they will say that the credit is declined and we cannot give the ticket for the previous price. Very very fake agents! Please never book the tickets from CheapOair! Money looting agency! Faolan is the agent who spoke to me.

I had a problem with my booking and called customer service and they were very helpful and patient with me. I would say I had a wonderful experience and I would recommend them. The customer service officer did everything he could to help me and was able to solve my problems without any issues.

My account has been overcharged for $2,009.53 since the 21st of February and to this date CheapOair/One Travel still has my monies. I spent over an hour on the phone with Selma yesterday and you think that she said that the wait is between 7-15 business day to get my monies back. It is already 6 days since you double dip in my account, you don't give a them about my bills that I have to pay. I called again today and still no resolutions. Beware of this company when you give your credit card you don't know what they are taking from your account and they don't care. I pray that you get in my shoes and would know how it feels when someone rips you off. Today Gia the supervisor claimed that she is sending notice to the manager to process the payment, I am waiting because you will have to pay me my money.

Cancelling my booking within 24 hours and being charged a cancellation fee of $150 tells me all I need to know about NOT CheapOair. In all my years of travel booking online the first and last time with you and will certainly take every means of spreading the bad news.

It would be advisable that they only offer flights that are checked as available. Since when you choose them, and you do the whole purchase procedure, it appears that one way or the whole flight is not available!! Another suggestion, it would be useful to have in your personal chats that speak different languages. It was in that situation that a girl immediately helped us, by phone, and we want to emphasize the patience, kindness and perseverance that she put to solve the problem. Undoubtedly we would recommend your search engine, to buy flights.

Spent an hour to find a flight for the whole family. Entered information of the whole family and paying information. Click to continue and received a note that flight no longer available. Start over and get a new price which is 150% of the first price. I guess people need to be very quick to buy ticket on CheapOair. This is not a website to book for family.

The was able to break down the charges so there were no surprises. He was easy to understand. He was patient, and listened to all of my questions. He was able to customize my travel plans. Thank you very much.

Flying with a handicapped individual. Was calling to find out how to get services set up for her. I was told buy CheapOair they could set me up with a rate lower then what I found on the internet. They quoted me a price $40 more than what I had found. Then after a few minutes of negotiation they found a price $10 cheaper than what I found. However my question of how can I set up handicap services for my daughter they did not know how to achieve this.

I have been trying to book a flight for 2 weeks. Everytime, the price "magically" goes up from what is advertised on your website and in the numerous emails you send me. Today, it happened again, I did not book the flight. Your representative contacted me by phone, and when I explained what was happening with the constant price increase from what is advertised, she hung up on me. You are a total scam and I will tell everyone I can of this.

Extraordinary pleased with agent while booking flight to my Sister funeral. The system picked the incorrect date of departure. The agent assist me to have the correct date entered. He was very patient and assisted me resolve the problem. My mind was put to ease felt very stress less.

Despite my 6 different calls on 4 different days, the company doesn't provide any solution regarding the schedule change on my fly. I keep talking to differents agents and no one of them seems to have ever heard about my problem. On top of it, CheapOair has send me 3 mails asking to call them regarding this schedule change. And every time I call they were LITERALLY not a single a change on the problem. And as I'm calling from France, you can imagine the price I'm paying for.

I hate when businesses only make a half-hearted attempt to service their customers. I must've made the account years ago, because it's in my email address but my ex-husband's name. So I asked to have it changed, and they told me IT WASN'T POSSIBLE to change the name associated with an email address. I've bought tickets from CheapO for years. This seems like a really stupid way to force customers to switch to Priceline, but that's the way this has played out.

I was trying to book a business class seat, buy it kept reverting to main cabin. Therefore, I ended up with the wrong tickets for our flights home. I had to go to American Airlines to request a change. However, all in all, the people I dealt with were as helpful as could be and tried to resolve the issue. I wish that CheapOair would provide free changes within 24 hours; that would have helped greatly.

Last evening I booked a flight with an agent on the phone. This morning I have received multiple emails for someone else and my itinerary was also listed with theirs. I called several times to get this resolved but no one has resolved the situation. I do not trust that Cheapoair has their act together. I am currently on hold trying to cancel my flight. I would like the FULL REFUND for my cancellation. I do not trust Cheapoair with my information and am not satisfied with their ability to act quickly to resolve my requests.

I booked my flight online and when I got my confirmation email I noticed my boyfriend's name was misspelled. So I contacted customer support and Robin was a great help. He fixed the spelling and also noticed my fight had a layover in California. He found me a direct nonstop flight from Nevada to Pittsburgh w/ no extra cost. It saved me a whole 4 hours of traveling...which in my experience is absolutely tremendous.

Initially I made reservations for 3/6-3/12 to Orlando. Received email confirmation and the charge was pending on the credit card. After checking I noticed I had put my first, middle and last name on the ticket. On my id, I have an initial, not the spelled out middle name, so I called to correct the situation. It was at this time, the agent at CheapOair told me I did not have a reservation because there was not any flight. He went on to explain that the information should have been taken down as that flight did not exist. Also the charge for the flight had also gone from 123 to 140.

Calvin helped me rebook my return flight. He even suggested ways I could save and be charged as low as possible. He even helped me reserved seats because I need an aisle seat due to my medical condition. Some of the charges were canceled too.

Jonathan was terrific and very patient. He was very informative and listened to my concerns. My husband is over 6 feet tall and needs leg room, I appreciate Jonathan understanding about bulkhead and comfort seats. I look forward to working with Cheap Air for all future flights as we travel each year from the Territory of American Samoa for our annual GrandParents Holiday!

We had booked a ticket to travel from Washington to India through CheapOair. Our travel is in May. Neither my itinerary nor the website clearly states about the cancellation policy. We asked them why it is not clearly mentioned in the itinerary that it is a non refundable ticket. They simply said we have mentioned in our website most of our flights are non refundable so you need to assume!! We were looking to cancel the reservation within 10 days of booking due to medical reasons which was totally unexpected even to us. We were ready to give the necessary documents. But we are so very very upset with their behavior and their policies. They were clearly fouling us which we are not happy about. The travel agent CheapOair and the Singapore Airlines were misleading with lot of informations on cancellation.

We got a ticket from CheapOair, but the layover time was too short for next flight. That caused we missed two flights. We have to buy another tickets. But CheapOair didn't give us any refund. No help at all over one month. Advice all people - don't buy tickets from this company.

I spoke with Tajil who was very thorough and made alternate satisfactory arrangements for us, expending very great effort. He was personable and extremely helpful. I then spoke with someone else to try to get seat assignments. He finally said he would give them to us after speaking to his supervisor. He said he would mail confirmation of the seats to me. That was several days ago, and I still have not gotten the confirmations. Would you please email them to me as soon as possible? They were for SAS flights 8722, 944, and 8723. Thank you.

I was in the middle of booking 3 tickets online. However, I wasn't able to select seats. So I called their customer service, hoping that they could solve this problem for me. The rest one and a half hours on the phone was a nightmare for me. The lady said she can help me book the tickets and select the seats. I went through all the information with her, at last, she told me that she wasn't able to select the seats for me. After listening her trying-to-get away explanation, I asked her if I can cancel this booking because I don't want my 2 children sit by themselves. She told me that I have to pay $50 for each passenger if I cancel. This is totally not fair to me. If she told me at the beginning that she couldn't select the seats, I would have gone for other airlines or find something else before booking. Very bad customer service. Will never book from them again.

Could not use discount code for online booking. Asked me if I wanted Travel Assist for $10.95. I said no. Bad connection so agent had to hang up and call back 2 times. Was told he was adding Travel Assist for free. Saw that I was charged $10.95. Chatted online and was credited $10.95 but not given free Travel Assist like I was told I would receive.

I purchased a flight on CheapOAir.com, which clearly broadcasts everywhere that they have a 24-hour free cancellation policy. They push this in your face as one of the reasons to book with them. What they DO NOT push in your face is the fact that if you actually need to cancel within 24 hours, they will charge you a $75 cancellation fee. WHAT??? Yeah, you heard that right. Their free cancellation is not so free. Yes, you will get your flight cost refunded AFTER you pay their fee. And you can not cancel your flight with the airlines.

Booked 3 0W Chicago tickets for April 19. Learned SW price $119.00; CheapOair $192.17. Asked if the price can be negotiated cuz I already booked. Agent said he could not find that price range. He did compromise a refund of $141.72 which I agreed to cuz I cannot pay the penalty of $150.00. Wish we could have done better. My daughter who I purchased the ticket for was very disappointed with the price difference which of course is a big amount. Hope CheapOair live up to its name.

The lady was very professional, courteous and knowledgeable. I have recommended CheapOair to all of my friends. She made sure that I understood everything and explained it so that I would not have any issues at the airport. Thanks again!!

I've had nothing but a horrible experience of hearing of the restrictions that are in place under this operation and how I have the luxury of calling not only the insurance company that provides the insurance they sell, but the airlines they also sell from. The endless circle of hearing their job description and the restrictions they have in place have been heard for over 5+ hours and I haven't even boarded the plane.

I purchased 4 tickets to Madrid for the wife and I and daughter and grandson. Purchased the tickets on 11/26/18 for $642.67 ea. Happy with experience. On 2/2/19 I pulled the reservation and printed off my computer. I noticed that my daughter and grandson had an spelling error. One letter mistake. I accept this is my mistake, I had a 24 hr window to check the reservation for errors. I immediately called Cheapoair and asked for a spelling correction. They replied they can, the fee is $210.00 per person for a total of $420.00. I reluctantly agreed. They sent me a confirmation of Itinerary changes and fees and a new booking number. They immediately charged my card for the $420.00. A half hr later he gets back to me and states this cannot be done.

I booked a flight with CheapOair. Seconds later I received a text message with a different date than I had booked. I called them within minutes of booking this flight and they refused to cancel but they would get me to the right date for another $300! I was then charged to cancel the flight.

My total experience has been a good one so far. Customer service has been awesome. Prices and amenities are well within reason. I appreciate the online assistance and via phone. The website is easy to use and is well read.

The booking agent was patient and explored many options to get me the least expensive non stop fare. I was happy with the service, and the price obtained on my last minute booking. I would recommend this service, as their pricing was much better than the airlines' direct pricing. It was like having my own personal travel agent.

I called to change one leg of a six leg RT ticket. In addition to charging for the change, I lost my seat assignments for which I paid a premium. They rebooked my entire ticket and one of my seat assignments went from premium to standard. No refund of the $50 I paid for a premium seat. I was not advised about any seat changes when I changed the one leg of my flight.

Another airline canceled at 10 am a flight we had booked for a 12.30 flight that same day at another airport sighting weather conditions. But Frontier was flying. We had a party of 7 which we lost 2 plus a day and a half of vacation. We were thankful to be able to go. Wish return flight was a little later in the day.

I was pleasantly surprised to get a good deal on a ticket near the end of the month. I had heard that two weeks and even a week before the leaving date were good times to get tickets, and this ticket price proved that to be true!

The agent was very helpful and patient. I was very satisfied. Thanks. The price was right and he picked flights with minimal layover. As I said I very satisfied with booking agent. Looking forward booking my flight again with your company.

Excellent service, the staff was knowledgeable, courteous and professional. A commendable, trustworthy employee and will continue to book my travels through this company, thank you for giving me the privilege and chance to evaluate my booking process that made it so convenient for me as a senior citizen. God Bless everyone!!!

I tried to book the international flight. I contacted the booking department and one of the reps offered me a price and told me that the verification process should be done soon and that someone is going to contact me in 15 minutes. After an hour and a half (nobody contacted me in the meantime) I called the booking department again and they told me that the tax fee has been deducted but "the booking is pending because the verification is still in progress".

I just completed booking two tickets on their website. Ten minutes later I got a call from them saying that the booking was under review and that if I don't receive the ticket confirmation in the next hour, to call them back. I called them back and they said that they needed further credit card verification. I stayed on the line with them and they even did a three way call with my credit card company. From there they went on to ask the usual security questions, but then it started getting really uncomfortable because they were asking a lot of personal and detailed questions that they did not need to know. They wanted to know my last transaction on my card, my card spending limit, my mother's maiden name, and a lot of other questions that just were not relevant.

When I went to print out my boarding passes 24 hrs before my flight it would not allow me to... Over and over... Called the actual airline in which my flight was booked they said I didn't have a flight booked!!! THANKSGIVING WEEK!!! So the airline thank goodness had arranged for me to book the exact flight. So I got my money back from credit card. Now just yesterday Feb 14th one of their representatives phoned me and threatened me that the monies I paid them was nonrefundable and I needed to pay them even tho obviously I won the dispute. So this guy calls my phone like 3x and tells me if I don't settle up with them they would send to collections... How dare them. Now I even before the flight called to pay for my luggage in advance and YUP they took that money as well and even tried to get $75 more from me to get preferred seating. I DO NOT RECOMMEND ANYONE USING THIS TRAVEL AGENCY.

Travel to & from Dublin Ireland - Your agent, Trent, was very knowledgeable, courteous and very efficient in handling my call. We had to re-book our air travel due to time flight time changes. I was a little indecisive at times and Trent was very patient. I'm very satisfied with the service I received from CheapOair.

Customer Service was extremely helpful. I had to completely change everything and your clerk couldn't have been more helpful. He got everything done so quickly. Thank you. I will definitely use you again. Your website is very easy to use and understand.

This site used to be very competitive in price compared to others but not anymore. They get you confused especially after you put your travel info. They show you a very low price but it turns to be a different date than what you originally put. Moreover, the layovers are extremely crazy. CheapOair needs to make an overhaul of their service in order to attract more customers. I travel a lot not a single time I tried them and was satisfied. While I go to other sites and find way better deals than this one.

It was a pleasure working with your company and your employees. A very enjoyable experience and great service. Great rates. I flew directly from Raleigh in North Carolina straight to Los Angeles, California. I will be purchasing a ticket for my cousin from Ohio soon and I will definitely check with CheapOair first.

I mistakenly booked a flight for 18th instead of the 15th. This mistake happened because of automatic optional suggestion date. Honestly, I realised I booked my flight on the wrong date within an hour of this booking. I then immediately called to cancel so I could rebook my flight on the appropriate date. Surprisingly, CheapoAir charged me $50 for the cancellation of the ticket while the airline itself didn't.

I booked a CheapOair flight which involved two code sharing airlines, with insurance. Then the airlines refused to check me in 'cause CheapOair had changed the flights, but the airlines refused to change them back because I had booked through CheapOair: only CheapOair could change them. CheapOair refused, saying there was no problem. I was in loop with numerous calls and eventually had to re-book a new flight with the same card. CheapOair refused to cancel my original flight and the airlines refused 'cause only CheapOair could do it. Now the credit card company is asking me to pay for the original flight plus CheapOair fees and insurance even though I paid for the second flight. RIP OFF!! BTW they misled me re their office location.

I am so frustrated right now. Dealing with these people has been a complete mess from the start. I get online and find the cheapest airline I can find which brings me here. I talk to the barely understandable people about bringing a puppy along (the reason I'm traveling). They tell me I'm good so I book the flight. Later I find out puppies aren't allowed on United Airlines. And now 7+ hours of being on hold and getting the runaround of why they aren't going to reimburse me I am about to lose it. This has been nothing but a terrible experience and I'll never spend another penny with this company.

Tried to book online for a flight. Within 5 minutes price increased instantly. Had to phone. Spent 20 minutes on the phone with an agent who said they would be able to hold a price if I continued with them directly. I did so and after 20 minutes the price had magically increased again. Same price as the airline itself. This was a complete waste of time and will never use or recommend them ever again. It’s a compete scam! Good luck. Just book direct!

Buyer beware! I rented a car through CheapOair's OneTravel website. I paid for the car rental at the counter during pick up. I received an email from CheapOair stating that I had not been charged due to an error by Advantage Car Rental and that CheapOair would now be charging my cc. I looked up my cc bill online and saw that my payment was processed correctly by Advantage for $58. However, CheapOair also deducted a random amount of $135.21. I called them and was advised to send proof of payment from my cc statement. Annoying but okay. I sent the proof and received a credit for $35.21. No apology and still $100 short of what I was due. After 2 weeks and nearly a dozen emails, I am still waiting for someone to refund the money and even acknowledge that there was an error on their part. I am in the travel industry and this company has me INFURIATED. Not only am I short $100 but hours of my time. Disgusting.

I purchased airline tickets on 10/14/2018 with Travel Insurance booking number **. I cancelled the 10/14/2018 flight and went to an earlier flight since my mother’s health had deteriorated and subsequently passed away. I should have been refunded the full amount. I am still waiting for my refund. Health certificate and death certificate was emailed to CheapOair.

First rep helpful, I found out later I was misinformed regarding bag check. 2nd and third reps were not patient nor helpful at all. Very disappointed with service. Attempted to get cheaper fare due to misinformation was told it would cost me. $75.

Such a hateful and ignorant customers service. Most agents were from India. Gave me wrong information. Put on hold for one hours for a few times then hang up on me. I have a big family in United States. We all book flights through cheapoair.com But I'm sure in future Not even a single person from my family will ever go to CheapOair to book a flight. CheapOair don't give a damn about their customers. I have email to their official. No response.

My wife wanted to cancel a flight she had booked with Delta through CheapOair for a friend who had just received some bad news. When she called CheapOair less than 12 hours after she had booked the flight, they refused to and referred her to Delta. The flight was $972.00 Canadian. When she called Delta the next morning (7 hours later) they cancelled her ticket and refunded the cost of the ticket ($822.00) back to my wife's card within a day. CheapOair kept their $106.00 "fee". So live and learn. From now on I'll go directly to the airline rather than through third party companies like CheapOair.

It has been a pleasure booking my flight with you! I especially appreciate your associate aiding me with changing my flight and the follow up call telling me of my request for a wheel chair has been noted and taken care of! Thank you for being there!

Had no trouble booking and all went well. I did have to call to change a name and had to pay $200 to do that but my fault for not checking ahead. It was for someone who I do not know well and did not know her complete name. Change went through with no problem!

The agent knew what he was talking about and very helpful. He could not sell me what I called about, but gave me the next best price. I have booked with this co. and I was very satisfied with them again. I will keep using them until I find somebody cheaper.

Everything was fine when I made my flight reservation, also when I made changes to my existing flight reservation. The service I received was excellent. I would use CheapOair again to book a flight. I would recommend cheapoair to my friends.

Very smooth process except I forgot Jr. on husband's name. Had to redo booking. Then credit card used and approved for flight wasn’t accepted for seats or insurance, so I had to recall and straightened that out. The representatives were extremely helpful. Not sure what the problem was with credit card. Very aggravating but not your fault.

It is the first time using the services of CheapOair, but until now it has been a good experience. People friendly and aware of their work, the agent helped me a lot and answered my doubts, thanks for everything.

I recently booked a domestic flight in Canada using the CheapOair app. When completed the price included a $70 service charge not indicated on the final bill. According to the terms and conditions this is the max service fee applicable for "most" domestic and international flights. The terms and conditions also indicate a "may be charged" and it appears that the language should be "will be charged". First class and multiple cities are more. The bill indicates $0 for taxes and agency fees, which is not the case. I am all for companies making money but transparency creates loyalty. It "will" be cheaper to reserve direct in the future. Noted credit card charged separately. Customer service was helpful.

To everyone out there please never use CheapOair! I purchased tickets to fly out of Niagara at 2:38 February 10, 2018. I purchased a “protection plan” which covers any emergencies... Allegedly! I call the airline 2 hours prior informing them about our emergency and how we are most likely not gonna make it. So here I am on the phone waiting for 2 hours for them to tell me my trip is not covered but unable to truly explain how it is not?

This was my first time using this travel agent booking, my experience and agent was great. Thank you for making it easy and professional, Faith was my agent and did a Great Job helping me. I will recommend your service to future clients and for myself again.

I has 2 unauthorised charges that my bank had to notify me of. After calling twice I think the issue has been corrected but they told me to check with my bank info in a couple of days, takes long to correct. Only took one day to make charge errors. Not happy and will think twice about using again.

Great job when I had so little information to give. Stuck with me the whole time. When Titus had to leave, another man helped me throughout the process. He got the job done! I'm now going to travel knowing that everything will go well.

I am very happy with the agent serving my request. I made two bookings and both the agents were courteous and patient with changing dates. They made sure of the travel details several times to avoid any errors. I always use CheapOair first when booking air travel

I booked a ticket from BOM to Austin with a message as 24hr free cancellation policy, I canceled it in less than 12 hrs but still CheapOair charged me USD 225 as cancellation fees. This is ridiculous service. I would not recommend to book ticket from this agents. I don't understand why they advertise wrong about free cancellation. They lived up to their name so call cheap air.

The phone representatives were helpful and nice, while professional. I did have difficulty understanding the cute Middle-Eastern accents. Twice I was disconnected when asking them to repeat-- the information was important. So I had to call back several times due to a couple representatives, probably tired, hanging up. One nice rep couldn't make a bank withdrawal because she gave the bank the wrong CVC -- didn't understand me, either.

I had a very good experience with the man I talked to. He was extremely helpful. I am 74 years old and not very good with going on the internet and booking my flight. He told me exactly what to do and how much it would cost. I would surely use this system again.