CheapOair Reviews

All their fees are hidden in small print and loopholes are used against you to make your ticket as expensive as all of the other places you could go... I was frustratedly trying to buy cheap international tickets, and impulse-bought (was cleverly manipulated by CheapOair to buy) tickets through them. But then I find out my seat selection costs something. And I can't figure out what my baggage fees are gonna be, I'm just told to "check with the airline." Cool. But I have 3 separate airlines to check with.

I bought two tickets, ONE RESERVATION and RESERVATION #, from CheapOAir, for a round trip flight from Minneapolis, MN, to Manila, Philippines, via a connecting flight in San Francisco, California. I was assured by CheapOAir customer service on the phone, prior to booking on line, that it's an "INTERNATIONAL FLIGHT" and the same luggage allowance for the international leg would be all the way through (Sun Country Airline from Minneapolis to and from San Francisco, and Philippine Airline from San Francisco to Manila and back). Philippine Airlines, for an international flight, is TWO 50 lb checked bags and one carry on bag.

Booked a flight for myself and two kids. Paid a good amount of money for the 3 of us. A week later they decided to change the flight details asking me to wait for more than a 32 hrs layover with 2 kids!!! Tried to phone them plenty of times, each and every time one of their reps promise to get back to me with 48 hrs... But unfortunately that never happened. Up till now am still waiting for them to resolve this issue... Have to stay on hold every single time I phone for more than 2 hrs!! To sum it up... The worst experience. Do not recommend at all.

I bought a multi-leg ticket from CheapOair, the final two flights being London to Miami arriving at 3 pm and Miami to Grand Cayman at 8.55 pm, all with American Airlines. They subsequently emailed saying that the time of the Miami/ Cayman flight had been changed to 12.55 pm - 2 hours and 5 minutes before I landed in Miami. I was given the option of accepting or not accepting the change but if I didn't accept it, a message appeared saying "...you may lose the entire value of your non-refundable ticket despite our best efforts to help you".

On both accounts they advise me it was the cheapest fare and rental for all 6 of us. Family reunion July 6th in Michigan Frankfort Michigan and the rental of the vehicle. Thank you CheapOair for making our family trip.

After Spirit Airlines cancelled our flight for 4th time I went on to find a flight. I talk to Elliot who was the agent who located this flight on United after searching numerous other options but booking as fast as fast as he found one. We were able to get the flight and he was patient, courteous and very helpful. The flight was wonderful and I appreciate his determination to help us find a way home from Orlando Fla on Easter weekend.

Daniel was professional, patient and provided excellent customer service. I had a lot of questions that I required to be answered to prepare for our trip. Daniel proved to be very knowledgeable and was able to provide all the information I needed. Would not hesitate to use this service in the future.

CheapOair canceled a segment of our flight and never refunded our money nor provided adequate feedback on how to proceed forward to fair resolution (i.e. CheapOair credits). Instead, CheapOair demanded additional money be paid just to cancel our ticket to Santiago, Chile. I have spent over 7 hours waiting to speak to a supervisor which never returned our phone calls as promised. We called their customer service line call center numerous times but kept being put on hold for 45-90 minutes.

The ticket purchase was great. Took a little extra time, but it is worth it so as not to get in line at the airport and have a problem. Flights are on time. Flew several different airlines in the past and had several bad experiences. Flew Spirit last 2 times without any problems. Seat are a little close, but not a big deal. Will fly again on Spirit for sure.

The agent and I talked about flights on July 7. He and I both said July many times but the ticket was booked for June. I did not notice when the email came that the flight was JUN. I only registered the JU with my vision so clearly I should have noticed that the agent entered the wrong date. It is not totally the agent at fault as I should have noticed when he asked me to verify. A solution and time saving way to do this would be to allow the agent to use a chat window while on the phone. Then the customer can type the dates and their personal info without the long process of repeating every letter.

My flight thru Spirit Airlines on Friday 4/19/19 was canceled due to weather. Unable to get new flight until Sunday 4/22/19. Wait time for a service rep with Spirit estimated 60 to 90 minutes. Contacted CheapOair rep and within 30 minutes had call back confirming complete refund. Received emails same day from spirit and CheapO confirming refunds. Outstanding customer service and greatly appreciated, will definitely use CheapO in the future. Thank again.

First of all I must commend your customer service rep who patiently and professionally work with me Until I could find something affordable, the flights were great both ways. Great crews on board. Only Problem was there were a couple of delays but it was bad weather, and out of your control, so all in all EXCELLENT!!!

When I got the final printout of total charge I was shocked. I was told we would each have to pay a $100 each for flight change. Original charge was $508.60 - so expected $708.60 - was given a price of $640.00 - okay we got a brake - no the final charge is now $1145.60. What am I missing? Call Edna at **. I holding on line right now.

Have used CheapOair 8 years straight for this same destination. One leg of our outgoing flight was cancelled a week ago, 4/12, received a text to call immediately. Was told a reservation specialist would return my call 9:30 am 4/15. It is now 4/19 and we still have no communication. I have been tied to my phone for a week now, it exactly pleased. At least have the courtesy to keep me informed. 4/15 at 9pm I was able to speak to a rep who said I would be contacted in 72 hrs and they would monitor this situation. Currently I just hung up after a 2 hour hold. Would appreciate any help.

Put in two very specific dates that I wanted flights for, somehow or another their system changed the dates without my knowledge. Paid for the tickets and the return flight on June 12th had been changed to June 11th. Called and they wanted an additional 150 dollars to change it back to the 12th which I didn't have available right on the spot. Was told literally an hour or less after the booking was made and paid for that there would be a $100 cancellation fee when the date for return flight wasn't right to begin with. Filed a complaint with my credit card company as well. 2 hours I spent making this reservation which was wrong and changed on their end. Why should I have to pay 100 dollars to cancel something THEY CHANGED?

I worked with an agent on the phone, his name was Robin and he couldn't have been nicer or better. He was clear, helpful, polite and made buying the ticket a pleasant experience. I am happy to write this, it gives me the opportunity to praise him. Thank you.

My daughter purchased air ticket to Australia, however, she was taken to hospital for illness and could not fly. She purchased insurance with ticket as well but CheapOair had to charge her another $450 just to cancel her ticket. Then, once we paid ransom fee to get refund, they would not send her an email receipt so she can process the claim for insurance of cancel the trip. We called their customer service line call center numerous times but kept being put on hold for 15-20 minutes because agent needed to speak with supervisor. Worst customer service I have ever seen.

I booked a flight for my father through CheapOair back in January. His flight was for today. I wanted to confirm his flight yesterday so I visited the airline's website and put in the booking confirmation number but the flight information was not being found on the airline website so I called CheapOair to see what the issue was. After waiting on hold for 45 minutes a representative finally came on the line. I explained to him my issue and he told me that I had nothing to worry about, that he saw my booking and that it must be a glitch on the end of the airline. After, confirming the flight with CheapOair, I assumed that all was good. ALL WAS NOT GOOD. My 73 year old father traveled 3,500 miles on an 11 hour flight only to reach his first destination and be told that his next flight (the one booked through CheapOair) was CANCELLED.

I found a fare online that I was trying to book for a relative to fly back for a bereavement memorial. When I called while away from computer to check cancel policy, CheapOair rep advised that fare had gone up since the hour I saw it online, and I should book immediately or fares would continue to go up. I had to either pay the revised $85 extra or change the dates of travel. Spent approximately 30 minutes online to try to book a ticket. When I got home and re-checked fares online, THEY HAD GONE DOWN. Don't even think about trying to engage an agent online with this company.

I booked a flight and the agent gave me all the necessary information, was professional, answered any questions I had. I have not flown alone for many, many years, and my experience with the agent calmed my fears. Thank you to all involved. Jeanette

I booked flights worth $2000 international flights through CheapOair and believe me it will be the last time. This corporation is absolutely incapable of providing timely communication regarding flight/schedule changes. In the last 2 weeks alone, I have had 3 major flight cancellations which I wasn't notified by CheapOair. Every single time I called them to verify changes and every single time I was on hold for over 1 hr and 30 mins... just on hold.

Representative Ryan was very helpful in accommodating my change of flight request over the phone. I would advise a clear warning on "24 hour cancellation", it carries a $75 fee. I found a better price and flight schedule on Expedia ($696), right after completion of my online booking. I immediately contacted Online chat - it was slow and not helpful. CheapOair chat online Ayler cut me off when I requested canceling, next online chat Olive advised my requested departure flight change (same airline, same day, later time) would cost extra $477, or cancellation charge $75. I called the 800 #, and Ryan was able to make my flight change and get me a further $5 discount, I still paid $50 over Expedia's price and it took over 2 hours to resolve.

My wife attempted to book a flight on CheapOair.com with our valid, not near limit, credit card, which was denied. I reattempted with the same result. We left the site with no reservation or confirmation. We were surprised when the ticket cost appeared on our credit card statement. Apparently COA charged us without actually booking a flight. When we informed the bank and reversed the payment, COA harassed us and threatened to turn us over to collection.

Booked my rental car with totally scam and ripped off local company in Orlando, FL. The non-refundable charge looked good to begin with for an off airport car rental company. The name of the company was not provided, only the address of its location. These car companies don't care if customer's coming back, they only interested in ripping you off once since this is a tourist city. They added several extra charges upon pick up your cars. And since they had your non-refundable moneys you can take it or leave it. Some typical add-on charges are daily insurances, Sunpass (toll fee)...etc. And it took a long time for their shuttle bus to come to the airport. I won't be fooled by CheapOair and ACE, Green Motion car.

I was so disappointed with my family's experience with CheapOair. We booked flights and a car rental. Upon arriving at the Advantage car rental desk in Honolulu, the agent asked me who I had booked the car rental through. I mentioned CheapOair. The agent grimmest, apologized and said "they are notorious for messing up reservations." I was told that my reservation expired two hours before I landed. I was forced to rent a vehicle that cost me more than three times what I was quoted from CheapOair. I have received a $7.00 refund credit and assured that the next time I use CheapOair, my experience will be better. Next time?? I very much doubt it.

Waited almost an hour to speak to someone via online chat who—an agent named Sariah—'left the chat' before the issue was resolved, which was simply to cancel a flight booked less than 24 hours ago. Then I waited another two hours for someone else—to which no one ever responded, despite my "1" position in the queue for over 30 minutes. CheapOair also charges cancellation fees—even if you made the booking less than 24 hours ago—which is not only underhanded but illegal according to rules set by the U.S. Department of Transportation. With the time and energy I wasted, I might as well have booked business class on a regular airline website. Absolutely appalling.

With its name they are claiming cheap airline ticket but in truth they are defrauding the consumer like me with hidden charges, and they would give you fare that will be higher to make you believe that we got a good price but in the end it's more expensive.

Booked a roundtrip flight totaling $1,774.95. After booking, my debit card was charged double the amount and my account was overdrawn by almost $700! The 3 charges on my card were $897.03, $897.03, and $827.07. I called the company (took them an hour to respond) and the lady on the phone told me that the extra $897.03 was a "bank hold," something done to prevent fraud or something, and that it should be released in 3-5 days. That is absurd! Shady business practices used to milk the customer for every bogus charge they possibly can. DON'T USE THIS COMPANY TO MAKE TRAVEL ARRANGEMENTS!

A+ services. The name is CheapOair which is great. But it should be ValueOmy for Service. Lol. The Service has been outstanding. Very little wait time, the operators answer all my questions. If they don't have the answer they find someone who does. Very friendly and helpful. This is my 2nd time I mentioned to my sister in law who is actually traveling Tuesday morning MKE to RSW. I hope to keep using CheapOair. Thank you.

One of the worst Customer service I had, I have booked round trip and return flight was having layover for 9hrs. I asked CSR for booking. He said the flight $197 with 1 hr layover with no cancellation fee. When I looked into statement I was charged $136 for airline and $70 overcharged. This CSR has mislead me. That airline charge itself is $197 and he overcharged some other service fee without my knowledge. Never trust these people. Liars. Whenever you book through CheapOair kindly look into your statements.

Calling 1-800-525-0400 to change a name on Ryanair and I am immediately transferred to CheapOair and WAIT on the phone for 35 minutes - this has happened twice. Then I call the English phone number with an introduction that lasts 2 minutes (Long distance!!!!). TERRIBLE phone service - However the agent originally booking my flights was very good. At least there something positive - hope the flight is better than your phone service.

I didn't realize that my husband's passport used his full middle name and booked a ticket using just his middle initial. I called CheapOair and they quickly rectified the matter within a week and a half, We are so pleased with the service.

Eventually I spent 200 dollar more than the original airlines. Even though the airlines provides 24 hours free cancellation and schedule change, these companies take every chances to earn some extra money. Once you book a fight with your credit card, you are trapped.

Our flight was cancelled and we were not notified. We only found our from our credit card company that we were receiving a refund from CheapOair. Not even the full refund even though we paid for trip insurance. Now we cannot find any flights for our planned trip to Europe. We were never able to communicate with anyone who spoke English fluently or was able to help us with these issues. We are so disappointed.

Bad experience. Traveled to USVI and had trouble checking in online. Did not receive clear communication from Cheapo about this. Changed our flight times. Unable to use TSA Precheck. WOULD NOT RECOMMEND.

The agent was great at booking our flight to Jacksonville Florida. She had to cancel a flight we book and got us a flight we was happy with although we had to pay a cancelation fee to get the flight. We thank you so much for helping us out.

Your customer services is very bad. I call you for change departure date for my wife and my son and you change just my wife and you cancel the flight for my son, And I have to pay 1300 $. Customer service name Brian.

I bought $700+ of tickets from CheapOair. Additionally I purchased $47 insurance. When the Airline told me the flight had been cancelled, I called CheapOair. CheapOair advised me to contact the Airline. The Airline advised they would reimburse the money. I also called CheapOair and wanted to talk regarding flight insurance, the organization put me on hold for 30+ minutes. Finally I contacted my bank, and they disputed the charge for the Tickets and additional prices CheapOair "added on." After I disputed this with my bank, CheapOair advised that they would sue me for the costs....really?!

To many fees. Will not book a car again thru CheapOair, comes out more expensive. Could have got the compact car for the one day for 37.00 with insurance. Instead I’m paying 48.63 for same car. If I cancel res. I forfeit the 16.00 dollar fee. So no never again. Thanks for the beating.

My dad is 72 years age. We have booked a round trip ticket from Ahmedabad to JFK. There was some change in schedule for my flight from Ahmedabad to JFK, NYC. This agency did not coordinate with me about the time change and has to go back to home from the airport to take a later flight. I recommend do not use this travel agency for your airline booking. Anytime they transfer your phone to schedule department be ready for a wait of 55 minutes plus.

My friend & I were very pleased with the service the Reservationist provided us during the purchasing phase of planning a visit to Florida. He was very polite & professional. Our experience was without confusion, no stress felt. Thank you Sir.

Apr 11, 10:58 EDT. I was extremely disappointed with this reservation through CheapOair. There were a lot of hidden fees and my trip cost me a lot of money and many inconveniences. The cost of my ticket was $559.54; but it was not considered... The additional cost for suitcases, I have never paid more than $65.00 for a 2nd suitcase, with CheapOair I paid $85.00 dolllars. I couldn't take my carry on suitcase with me and paid additional $150.00. I couldn't sit in the places that I wanted without additional fee. I ended up paying for this trip $882.54 which is unacceptable and I WILL NEVER USE YOUR WEBSITE again for my upcoming trips which will be in July, Sept and Dec.

NEVER AGAIN! While purchasing flight tickets for my family, I also paid for my checked baggage in advance through CheapOair. They did not communicate this to the airline. While checking in at the airport, the gate agent informed us that we would have to pay to check our baggage (this is always more expensive at the gate, which is why I purchased it in advance on CheapOair). I paid the baggage fees at the gate which was VERY EXPENSIVE for 7 people! I called CheapOair after to explain what had happened at the gate and that CheapOair never notified the airline that I paid for baggage. After spending over 2.5 hours on the phone with them, they still refused to refund these baggage fees!!!

The agent was knowledgeable and patient. He was very sympathetic and understanding with the changes and limitations I was requesting, as we were going along. I will definitely use your company again because of the wonderful service I received. It took us over half an hour!

I booked flights to Lake Tahoe almost a year in advance as I like to be prepared. Since booking I have received at least once a week an email from CheapOair saying that my flight has changed and that I must accept the changes or I will lose my money. The last one I received went from a 2 hour layover to 4 1/2 hours. Traveling with kids this is unacceptable and will be a complete nightmare. I now have been hold to speak with a customer service representative for the last hour. DO NOT BOOK THROUGH THIS COMPANY. In fact they shouldn't even be allowed to be in business.

While perusing all the flight information, I saw the 800 number to call and decided to go that route. The person who helped me with my reservation was very knowledgeable and so helpful and it was a pleasure to get my reservation completed and all my questions answered. I've used CheapOair before and have had good experiences - this one was great. Thanks.

I book a ticket from this company to later on be notified that it was canceled without my consent and that I had no way to get a refund. First I tried to contact the airplane companies, and poor they, they tried to do everything they could to help me, but in the end I had to come back to this awful company to understand what was going on. First I tried the chat as I have difficulty in talking and few people understand me.

I booked a ticket through CheapOair and I had to cancel my ticket as my trip was canceled. But when I called them to cancel my trip and get the refund of my money, they finally gave credit to me with a fee of 300 $ after so much discussion with them and placed so many restrictions on using that credit. Unfortunately, I cannot able to use that credit in the given time and I asked them to extend the credit, but they are so rude and don't care about the people's concerns. I highly don't recommend this CheapOair and recommend to book tickets directly going to airlines companies.

I want to say many thanks to employee of CheapOair for helping me booking a new flight as my May flight was cancel by American Airline and he made sure I was reimburse by American Air line for my prior flight was cancel.

I had the unfortunate experience of doing business with this company. I searched through and had my itinerary mapped out and purchased. Two weeks from my flight date, I decided to double check, and my airports and departure times had been changed. I called, and complained and was given a vague excuse. My original itinerary was restored (more or less) but I was charged an additional 500 bucks. I wonder if they wear masks at work?

Federal policy: Airlines provide full refund within 24 hours of cancellation. However, CheapOair has numerous "service fees" they charge. Will never use them again. Complete scam. Beware! They charged us the original booking fee (which was not listed on our original order), then they charged us $75 per ticket, then they said the credit may not show up for two billing cycles. Their charges go through immediately, but their refunds are withheld. BEWARE!

I had bought 2 tickets for my parents to go to Thailand and SPECIFICALLY ASKED THAT THEY HAVE TO HAVE THE SEATS TOGETHER because my mom needs a lot to help! I bought the tickets way in advance so that this can happen. They assured me that the seats will be together! I took them to the airport, make the story short, the had different seats! I call CheapOair customer service and not only did she NOT HELP, she raised her voice at me too. I asked to speak to a manager and she refused and said they will tell me the same thing. Nothing got resolved. I paid over $2000 dollars for this! This is asinine. If they COULD NOT secure a seat, they should have told me that up front instead of assuring me that all will be well. I would have bought a ticket from the airline directly. This has caused me, my travelers a whole lot of pain. Oh, and when you speak with customer service they direct you to foreigners to resolve your problems!!! Not good.

My wife (Sampa) I called Cheapoair yesterday (4/7/2019) for finding a good rate for the flight. These guys were very polite and helpful to give us very good deals for the flight. I would not hesitate to call them in the future for great rates again.

CheapOair has the WORST customer service. I purchased the tickets on March.05 for $2179.50 and this is the receipt I got via email and website confirmation. Fast forward to April and without any notice, I noticed the actual amount charged on my credit card was $3039.50. An increase of $860.00. CheapOair says the confirmation page and email receipt was a billing mistake and there's nothing they can do. So I am stuck eating this $860 because I don't have enough time to rebook and if I did cancel, I would be hit with about the same amount in fees. Not recommended.

Worst cancellation policy I have never seen. Please do not purchase any tickets from this website. So this website says there is 24 hour cancellation and when I called customer care I came to hear different things from what they mentioned in the website and I wanted to cancel the ticket just 15 mins after I have booked the ticket and I came to know that there is a price of 50$ cancellation even though I had a protection plan. I would say please avoid booking any flights from this website in case you plan to cancel or reschedule the flight.

I had to book for an international flight and decided to try CheapOair. It was a great experience for me. I end up calling them 3 times to make some changes and every time I call they are all very polite & courteous. They all seem to sound very knowledgeable on what they do, not pushing any other products for me to buy (I like that, no pressure). I can tell, though they are on the other line, that they have a smile on their face when talking to me. From now on I will definitely make my future flight arrangements through CheapOair.

I got the worst customer service one can ever get. So I booked three tickets to India, and for some reasons I had to extend the ticket. Instead of empathizing they asked for extra $1500, which was so unacceptable. Even after that I wanted to cancel one ticket, but according to them the airline policy does not allow them to refund the ticket. I mean what is the point of dealing with CheapOair if I have to deal with airlines. I will recommend not to use CheapOair, use any other travel agent but NOT CheapOair. I never made a bad review ever, but I couldn’t resist with such bad customer service.

I’m flying to NY. I have health issues and crippling anxiety. I started googling and up popped CheapOair. I’m flying first class and wanted to save a few dollars. CheapOair totally put me at ease. They saved me money and added a few things too! The young man I spoke to also called me back to make sure I was clear and satisfied. That just doesn’t happen anymore, except to me!

They posted an alternative date, I did not say that I had flexible dates. I only entered exact dates. I did not see that it was an alternative date when I booked. In order to change it back to the day I needed they charged me $358 PER TICKET!!! They hid behind the fact that this is their "policy". I hate it when these robotic fools try to act like policies are laws of nature. They were made by people and can be changed or disregarded by people. They say they can't help, NOOO, you're UNWILLING to help. I find it unethical for a company to charge this insane change fees but I had no choice. I had to be back to work. They know they have you over a barrel and they take complete advantage of that. Horrible company. DO NOT BOOK WITH THESE THIEVES!!!

I was never told when I made the reservation that there are no changes or refunds. I found this language on the final confirmation sent to me. This should be told UPFRONT. I certainly will be sure not to use CheapOair, its name speaks for itself.

This is my first experience with CheapOair. It so far has been a good experience. I booked the trip for myself and my sister who lives in a different state than me. I only had 1 min 45 seconds to secure seats together so I did it quickly. I wasn't sure of how my sister's name was on her passport and found out that she uses her full middle name and I only put her initial. I called the number provided to change it and was disappointed that I was charged an additional $50 because of that change. Otherwise everyone has been helpful and I hope the trip will be a good one.

I would like to thank you CheapOair customer service especially agent Steve. He is very pleasant and helpful, I definitely recommend to my friends and family, I will always get my travel tickets and hotel from CheapOair. Thank you again.

WORST CO. to refund your money regardless if you buy the insurance for it. They will send you to Trip Mate, Inc. - whom are horrible with customers service, follow up, and take months to resolve your claim. WATCH OUT before purchasing tickets from this company. Make sure that if you are purchasing cheap tickets, that you say goodbye to your money.

It was an excellent experience with a positive economic outcome. I would recommend this service to friends. I confirmed the transaction with my credit card company and the airline agent, and everything was accurate.

I recently used www.Cheapoair.com for the first time to book a flight and had the worst experience. When you look at the flights, there isn't a way to expand the flight info and look at the connections at all. When I was booking this, it didn't dawn on me at all that I should be able to. The flight that I booked was leaving at 2:51 pm and arriving 10:46 pm SUNDAY. When I got my email I was shocked that I was actually arriving at my destination at 10pm Monday and the LAYOVER WAS 22 HOURS AND 23 MINUTES.

The representative was very good and exceeded my expectations with the booking. I would recommend your service to friends. I was surprised that the phone service was free and that there were other options that were listed on the website.

Canceled a flight 30 min after booking. It only to get charged $75? (which I was OK with), promised a refund in 14 days, it's now been 23 and still nothing has been returned. Called customer service only to keep getting the runaround. Be aware.

It is all scam. I paid almost 2000$ for 4 flight airfare from this website. However, the flight was cancelled, and I asked for refund. They just only refunded the amount of the airfare but the agency fee is not refundable. They said that I am receiving their service so it is not refundable. I paid for receiving a dissatisfied service. Why do I have to put my risk to use their service in the future? Flight cancel is common and you will never know if your flight will cancel. This is a bad business and scam. It is a shame on this company. Don't take your risk to purchase airfare from this website.

When considering a Super Saver Fare, if you hover over the information icon it says: "Satisfaction Guarantee. If you're unsatisfied, call up to 4 hours after you book for a hassle-free refund". This gave me the comfort to move forward with making a Super Saver booking. I was on the phone with CheapOair customer support within about 10 minutes of receiving my booking confirmation to cancel what I thought was an undesirable itinerary.

In good faith I purchased insurance for this flight. The airport in Killeen-Ft. Hood has no signage for the airport. I left my home at 1 am to catch a 5:40 am flight out. No signage whatsoever did I see. I ended up on Ft. Hood Army Base. Needless to say, I was escorted off rather quickly. I found that accidentally as well. So being it was about 5:20 am I knew I was not going to be able to find the airport in time for the flight. I decided to head back home, guess what? I found the airport in time to see my flight take off.

Trip to Orlando!! Then Bahamas!! Then Orlando again!! So it turns out to be Disney World, then Bahamas Island, then Universal Studios!! So much Fun!! One can hardly contain themselves!! For myself 4th time to Orlando, Florida, but for Carlos, will be second time to the Area!! Thanks for the flight bookings and we hope to have the greatest time ever!! We will be having the time of our lives!! Thanks so much!! STAN

So my sister recently purchased 2 tickets for my mom and her to Vietnam to visit our grandma at cheapoair.com for $1,331.66 to visit. The ticket was for May 20th. Due to my grandma's poor health, she passed away on March 27th. My sister called CheapOair to change the date for the ticket. Instead of showing compassion and work with my sister, the representative told her she would be charged an additional $1,925. The representative refused to work with my sister. Needless to say my sister missed my grandma's funeral. All we asked was for some compassion and fairness.

I am literally on the phone with them for the 7th hour in a row. I wanted to book a ticket ONLINE but one of their agents said I MUST book with her on the phone so I ended up doing so. I had found a ticket for $730 CAD and told her that is what I want so she "Booked" it for that amount and airline. Cool. I get the booking receipt and noticed she put $730 USD???? So I called immediately to get this corrected and somehow no one could explain the extra charge???? And also refused to refund me or cancel the card???? So yes I am reporting them as fraudsters to my bank as they surely are.

I was not able to enter my whole name and middle name on website which would have been a problem when traveling. When I got the booking confirmation they sent me all that has to be exact for traveling. Thank you for resolving this issue amazingly.

A month ago I booked my tickets and now a week before flight I receive flight cancellation notification. The only thing CHEAPOAIR offered as an alternative is to cancel the ticket and I am told to pay extra for flight change from my pocket if still want to make a ticket through CHEAPOAIR... Of course never again!!! I am so frustrated and of course have to pay extra now booking ticket just a week before my flights!!!! FRUSTRATED.

Consultant was pleasant and tried to be very thorough about information regarding the booking. He was able to complete all I needed. He was never rude or pressuring in any way. Very pleased so far, I would recommend this travel site.

It was a pleasure to talk with this gentleman, and have him take care of the flight information for me. He did a great job, he was pleasant, knowledgeable and asked several times to make sure the information was accurate.

The person who helped me (I believe his name was Eroll?) with getting my flights to fit my travel needs was extremely patient, knowledgeable and so very kind and thoughtful. What started out as a frustrating event, ended well with me being able to make the trip to visit my son before he heads out of the country for two months to do humanatarian work.

A call this morning to see how to fix an error on my middle Initial was the reason I will never use your service again!!! To charge me $25.00 to change my S To Sue is a ridiculous request!! I will be sure to share my regret for using you!!

My wife and I booked a flight home to Canada from Bali with CheapOair. Huge mistake! They are very good at taking your money but are terrible if you need any assistance after you book. We selected and paid for seats online for the grueling 20 hour flights from Bali to Victoria. When we received our email confirming our seats we were not seated together and my wife had been placed in a center seats on all flights! To add insult to injury they charged us for the center seats my wife received! We have been in contact with a Cheapo web chat in Australia (12 hour time difference Bali to New York so they were not open).

I got an email notice and called the 800 number provided in my email to CheapOair regarding seats was not being purchase, but then it was closed due to eastern time difference. I then called another 800 number that was on my booking printout and was glad to get a representative guy on the phone and I explain about the seating issue then he put me on hold to check on something and then was disconnected. I called the same number again and got a woman rep. and she was extremely helpful and got my seating assigned and answered all my questions helping looking up luggage check-in and carry-on policy with United airline, gave me United's cust. ser. phone number and she was very patience and helpful to me.

I bought a ticket for my dad but wasn’t able to make the online check-in. So when he presented himself to the airline the flight wasn’t booked. He had to buy a new ticket that cost more than 600 Euros. I've been trying to contact the company ever since to get my money back and have absolutely no answer or reply, the contact number is fake. The e-mail they give you online was never answered. I don't know what to do anymore. I'm seeking for legal advice.

I tried to book a flight but when I booked the website hadn’t updated and the seats were no longer available. The minute this happened I had some person calling me from CheapOair and she basically pushed me to book another flight and didn’t mention that this flight DIDNT include check in luggage, whereas the one I was trying to book did include it.

Twice I went through the booking process with CheapOair. Each time when I pay they say the flight is sold out but then try to give you a fair higher than the one listed. The first booking was $3000 then they come back and listed another airline at $5800. I went online. Found lower fares. Do not be suckered.

I will never recommend this kind of travel of agency! TERRIBLE SERVICES! It's been 3 hours talking to customers service and to supervisor to fixed my problem, but they couldn't fixed my problem!! Tired of them!! Just simple thing to add my baby into my mom's ticket. CheapOair customer service is not helpful at all and very irresponsible in terms of returning customer phone calls and solving problems. I will never recommend anyone to book through them. Every representative has different info to give. Very inaccurate and I am highly dissatisfied.

Be careful with CheapOair customer service. I wanted to change a name on a ticket, and they said they had to cancel and rebook. Upon rebooking, they said there was a $93 charge to change the name. I protested, and he said he would look for a "discount". Afterwards, he said he got me a discount to $50 to change the name. I reluctantly said this was okay. Just before hanging up, he added in as an afterthought that the new ticket comes with an extra perk of baggage protection.

On 1/21/19, I made roundtrip flight reservations from Portland, ME to Orlando, FL on Frontier Airlines (CheapO Air Booking# **, Airline Confirmation **). I purposely chose a later return flight option (at greater expense) departing Orlando at 8:00AM. I also paid for our baggage at the time I made the reservation. I followed the link on the site for baggage costs - $30 for the first checked bag and $35 for a carry on, if purchased at the time of the ticket purchase.

I booked on CheapOair and needed to cancel within 30 minutes. They want to charge me $50 to cancel even though the flight costed close to that price and was not within the week. The rep said it was because of American Airlines policy. Upon investigating I found this to be untrue. aa.com and all other reputable sites have free cancellation within 24 hours. UNACCEPTABLE.- DO NOT USE THIS SITE!

I booked a flight to take my boards exams. I received two emails telling me my flight time was changed, once to a time I could barely make if I rushed through my exams, the other for the same time my exam was BEGINNING that I absolutely could not make. I called. I emailed. I chatted with someone who obviously did not speak English and kept calling me sir (I'm a girl). I called the airline directly and they said I had to go through this company. They told me I could accept the flight time changes or cancel my flight and lose my money because it was non-refundable.

It took less than 5 minutes and I was booked and ready with all of the info for my up and coming trip. Great website that was easy to use. I will book my next trip with CheapOair. They even called before I was done and helped me select my seats for travel.

I wanted to cancel my flight and he charged $150 plus. I lost $300 on the price of my ticket so I lost $450 on $960 that the company prene 150-200 @ of free his pass but that you lose the half of the price of the flight. It is the flight. I do not recommend anyone to visit CheapOair.com! are thieves

Booked flight on their website. Selected exit seats for additional charge each way total of $130. Came time to check in, my seats were unavailable. CheapOair Agent said I didn't pay for them. Because they lump all the fees into a total price, seat charge does not show up.... So my 6'8" husband gets to fold up like a pretzel for 3 hrs. I will dispute the charge with my credit company. Stay away from these crooks!!! Never again. I will pay a little more and go directly thru the airline!

My wife booked a flight ticket for a flight from Boston To Frankfurt. The airline was Icelandic WOW AIR. What we didn't know was that WOW AIR was already close to being bankrupt. On March 28 they ceased operations. Our air tickets for April 28 were now worthless. CheapOair did not send out an email to inform us about the bankruptcy and tell us what to do now. They did not answer phone calls at their customer care department. They didn't bother with anything to help us as their customers. We have cancellation protection for my wife's ticket, but there is no information on CheapOair's website on how to actually go about and cancel and receive reimbursement. CheapOair is probably the worst or one of the worst online travel agencies one can come across. NEVER AGAIN!!!

I booked a flight for my spouse 5 months in advance as a surprise and purchased the insurance just in case something came up in that time frame, well... don't even bother wasting your money. The insurance is no good, CheapOair tells me it's a use it or lose it even though I purchased insurance and the insurance company tells me we literally have to be dying and show proof in order to get a refund, our only refund would be through CheapOair and they are worthless!!! Why did I even bother so we are out hundreds of dollars or what???? THANKS FOR NOTHING!!!! Will just pay the extra next time to book through the actual airline to avoid this B.S.

10 minutes, 10 min. Paid $500 flight. I realized I could have save $400 if I booked directly from the airline. Tried to cancel the booking after 10 minutes I booked. Nope. Have to pay $75 cancellation fee, after ridiculous long wait on the online chat. After reading the review I won't know if I will even get the refund. Will never deal with this company again. Ever.

I recently booked round trip air tickets with CheapOair to Vancouver for a cruise. The cruise had to be canceled because of a personal reasons. I then had to cancel my air tickets and understood that there would be fees because of cancellation. I tried to rebook my tickets for a one way flight to Quebec from New York for my wife and I. They said I had a $1050 credit but when I tried to use my credit the price of the one way Quebec ticket was more money than the round trip ticket to Vancouver.... both originated in New York...

I am not a rich men to have luxury vacation for my family. So, CheapOair tickets was gave the cheapest price to bring my family to our vacation plan. I was compare to many different agents and finally, I picked CheapOair for matched with my pocket, my time, and my plan.

This company had me look at hotels online then choose one. I chose two hotels which both had free cancellation within 48 hours. After booking these hotels they sent me a confirmation email which said no cancellation for either hotel. Long story short I paid for 6 nights at BOTH hotels. Spoke with both hotels and both hotels sent me proof that they would refund me the money and CheapOair was not able to provide anything. My bank statement showed me WHO processed the credit card and at that point I basically got a “sorry about your luck” from CheapOair!!! Never again will I go through them for anything and if you do then plan on spending a ton of extra money!!!

I have booked my flight thru CheapOair for my Parents' visit to US in March Last week. The carrier is Air India and apparently there has been a flight landing time reschedule. The flight was suppose to land in IAD, US airport at 7:30 am and I have booked my connecting flight from IAD to CLT, US at 1:45 PM. Now, due to the flight time reschedule which is landing at 1:30 PM at IAD and I am missing my connecting flight to CLT. CheapOair is not all interested in the grievances customer is facing and denying to issue or compensate for the missing my connecting flight to CLT. SHame on you guys, some of the other way I always have issues with you guys CheapOair every time I book the ticket. Big Cheaters and Liars and look at the audacity of the customer rep to tell me that I have agreed to the change of flight timing, blatant lies.

I cancelled within the same day I booked, and the agent said he would waive the cancellation fee, and he did not. I got charged the $50.00 anyway. Plus, the cancellation fee is in very fine print and is not represented well on the website. I feel cheated.

The first Agent I spoke with was not very helpful, in fact, he was sort of "matter of factly". I hung up on him, called again later that day, got a different Agent and I booked my flights with him. They all act like it's a "privilege" you get to talk to them.

My booking experience was superb! The agents I spoke with were kind and patient with a first-time international traveler. I will use CheapOair to book domestic flights in the future. Please consider giving your agents a living wage.

Ned was my booker and he offered me flights that were not on the website. Great job Ned. He explained everything, like what to do to check in and check the booking with Delta. I believe I'm ready to go with all the info I wrote down or printed.

I bought my ticket and canceled it afterward. They charged me $50 and said that I was getting my refund in 7-14 days. I canceled it on 3/7/18 and now it’s 3/26/18 and I’m still waiting for my money back. How is this possible? I’m waiting for an answer.

All the staff or agents I have talked to at CheapOair were very nice and courteous. This is the second time we book with them and I will use them again. I have called twice and talked to two different persons, I wish I wrote their names down, but both were pleasant to deal with.

I was charge with assist fee or 15 dollars extra from the service fee of 25 dollars and I found out from my credit card charge. Started a chat and it took me 1 hour chatting very slowly with Gaylene who seems that she was chatting with 50 people at the same time as she was with me. Horrible service. Too much service fee for non service. Foul play of charging a hidden fee and if you do not find out everything is good for them. They have become very bad. Stay out of this company from now on.

I had a great experience. I would recommend you all to a friend. I will definitely be using CheapOair for my next trip. My wife and I will be taking a trip in August. She wasn't to go to Niagara Falls, for our anniversary. I look forward to booking my flight with CheapOair.

I booked a trip to Washington DC but because of illness had to cancel and rebook. When I went to check in online today, my confirmation/booking reference number was not accepted. I tried calling CheapOair from the confirmation email they had sent me months ago, and every time I called there was a message, “The number you have dialed is busy.” I was never successful in getting through to the company.

I have used this website for many many flights. I decided to buy myself a gift card to use on a future trip - had the $. Why not. Found out that can't use it except online. So if you call you cannot use the card. I couldn't find an inexpensive flight from Santa Ana to Sacramento, I live in Sac and needed a flight back from Disney to home about an hour & half flight. The website said call in to get a better deal. I did so & there was a great deal. However when I gave him my gift card info he said I couldn't use it on the phone. I said the deal wasn't available on the website, so SOL. I paid $375 for a gift card and they can't honor it over the phone or on chat? What a total rip off. I was so upset. Like I said I use this website numerous times a year. I can't use the rewards unless it's for a car rental or hotel. Seriously? What's the point. I had recommended this site to many many people and now regret it. I will no longer use it. Do not recommend.

Flight was advertised 24 hr free cancellation. Beware, it is not a total refund. Cancelled within 24hrs. and was told there was a $50.00 charge per passenger. I challenged the charge and it was reduced to $50.

El Cheapo Air have a best price guarantee. We booked these flights and did not realise that their prices were $5,956 USD for 4 people to fly to Bangkok which is $8,700 NZD. Imagine our horror when, first of all we saw the NZD price hitting our MasterCard statement. Then, we realised that the same flights were available on Thai Airlines and if we had booked direct on Thai Airlines, we could get the same flights for $7,160 NZD - we save $1,540 NZD. Never book on El Cheapo Air without checking the airline prices direct.

I did a reservation to visit my daughter at Ohio for May 23 thru May 26 which are some days I got PTO from work. After booking and being sent the itinerary I realized they put it for May 16 thru May 19. When I call right back within 10 minutes of the booking they said that their system never make mistakes and I had to $180 for the changes. I said is impossible I will choose a date that I am not off from work. But nothing could be done and I had to end up adding $180 dollars to my $340 round trip to go see my daughter.

I bought their cancellation insurance through Trip Mate. Shysters through and through. I had to cancel. Their insurance...$50 fee for cancellation. $100 fee to rebook with Air Canada. In essence, it costs as much to cancel as the ticket cost. I will never use CheapOair. I have yet to report them to the government body that oversees consumer affairs. That’s ahead.

Made the "BIG" mistake of booking by telephone. Was online over 45 min. Agent was "very" hard to understand. Thought I was booking with main cabin upgrade. Once I got my hard copy, it did not show I had upgrade. I called again, was given upgrade, but was charged "FINE" and charged $220.00 U.S. I fell it was their error, that they need to have "AGENTS" who speak "ENGLISH" and understand It. DO NOT BOOK BY PHONE, OR YOU WILL PAY FOR IT.

I have bought several time from this third carrier but this has bee the worst service ever. A human mistake was made and this company totally disregard the idea of issuing a credit for a later use. To start the website is not friendly or easy to navigate. Very confusing. I just want a credit not the money back. I am willing to buy the ticket from this company for a ticket within a short time. All I want is a credit. The worst of all this is that this company is on business because of humans not because of the computers so therefore humans do make mistakes. We are not built with 1 and 0 like computers. Your company employees need to learn and take a class on EMPATHY. ALL I NEEDED WAS A CREDIT.

The CheapOair is one of biggest scam that I have ever seen in my life. They deliberately make you pay more for the flight. This online ticketing agency is fraud. All the customer representative deliberately make mistake and then make you pay more. In my case I was booking flight from Cheapoair.ca in Canadian funds. The flight was 2500 CAD and I entered the credit card information to book the flight then all sudden my flight price shooted 5500 CAD. So they charged 5500 CAD to my credit card. I called the billing dept. They refused to refund. I will request all you guys to never buy ticket from CheapOair because all they do is fraud in various ways either by messing up your ticket or charging in USD even if you are booking at Cheapoair.ca or sometimes they will charge undisclosed fees about 500 USD. So I would recommend all to "Not to buy ticket from CheapOair" otherwise you will be victim of fraud like myself.

We got a call from CheapOair calling our attention to a mistake in our online booking, and helped us correct it. Dimitri was extremely patient and helpful, we have used CheapOair properly and are very satisfied with them, we shall continue to use them for flight booking.

CheapOair customer service is not helpful at all and very irresponsible in terms of returning customer phone calls and solving problems. I will never recommend anyone to book through them. Every representative has different info to give. Very inaccurate and I am highly dissatisfied.

The gentleman I feel went above and beyond, to make sure I found a flight that works best for my situation. I didn’t catch his name but if you find who he is. Please do something nice for him, it’s good to have people that care for others working for you. Again thank you.

The associate who took my call was well trained, polite, considerate and friendly. She was not US based but was easy to understand and considerate of my handicap. I did not understand the website but she made booking a flight that met my needs easy and even pleasant.

Booked a flight one way from Iqaluit NU this summer, back to Ottawa. In the end, booking through this discount carrier cost me $20 more than if I had just booked with the airline itself. The airline got $73 per ticket less and CheapOair pocketed the difference as an "agency fee". Nor did they tell me that there was a $16.75 charge per seat reservation. CheapOair's reply? "We cannot guarantee a lower price but will match a competitor's with proof". I just think the "agency fee" they charged me is price gouging. A single one way ticket with no stops along the route and no alternating v routing flights. Not impressed. Rain

The Agent was nice but she spoke too quickly and her English language skills were not good, so she was hard to understand. The fact that you use people in India and other 3rd-world countries (to save a few dollars) is not only frustrating, but takes jobs away from qualified Americans who can actually speak English.

Great experience and care with 2 of your agents. Making and remaking my travel plans was such a comfort dealing with an airline I'd never heard of on recommendation from a friend. Everyone I spoke with were the two things I needed most: patience and professionalism. Now I very much look forward to my trip! Thank you.

I was very pleased with the help from I believe his name was Noel. As a senior it is difficult sometimes to make decisions and he was very helpful in giving us (my friend was on the phone with me) some good suggestions. Thank you and I pray that my experience with the flights will be good also.

I called Cheapo’s ‘customer service’ after I received an email that my flight schedule was changed and I wanted to either get a refund or change the time. First time I called, I was placed on for about 20 minutes and then the same person that had put me on hold picked up (he forgot to transfer my call) asked me what I needed, transfered my call where I was placed on hold for another 40 minutes. Customer Service what? There is NO service here.

I have special travel needs. They were so kind and patient with my request. All needs were met, thank you so much. I will use you again soon. Will also recommend to any friends traveling. Even if they have special request. The days I wanted and the times. This was so easy.

I purchased tickets on CheapOair.com website for Spirit Airlines thinking it was round trip but it was only one way. When I realized I had made a mistake I immediately called CheapOair customer service to ask for a refund. First I was told they would charge me $50/person to refund my money. I told their customer service it had only been 15 minutes after I booked the flight! Then I was told they’d talk to their supervisor and was placed on hold for 15 minutes. When the rep returned he said they could refund my money. He never gave me an email or confirmation of refund so I called again later that day. The 2nd rep I spoke with sent a fake refund confirmation to my email address. I have not received my refund to this day. This happened 3/14/2019.

It is really CHEAP as the name suggests, not with the price but with their cheating. They will not tell you the fees when you buy a ticket. It will appear only on the statement after you swipe your card. Then they will not return or cancel the ticket. It could be more than $100. Not worth paying so much! You will find the same ticket elsewhere. Never book your flights from this site.

Shopping online for hours for best price. Definitely CheapOair. We were using two computers to keep information fresh. Ready to book, entered all information. When clicked book...we got a message the airfare had increased by $10 and asked if we were willing to pay it. We agreed to, and continued. Then processing the booking a second time we were informed the tickets were unavailable. At the same time I got 2 text messages informing me our transaction failed. Each with a different reference number along with a phone number to call to complete our reservation. This number is for travel agent. He wasted 1/2 hour of my time at midnight to offer me the same flight for $100 more OR other flights for even more money. NOT HELPFUL AT ALL. BIG O Waste of Time.

Upgrade to reg economy, and change of departure time, was quoted at $170 and the baggage protection was “perk”. This is a $10.95 charge on my bill. The request for a wheelchair is not noted on my print out of the booking confirmation. The person I talked with about the wheel chair request said it is noted on the confirmation sheet. What am I misunderstanding. I’m nearly 84 And even forgot to ask for a senior discount from Michael when I needed to change my arrival time to Tulsa!????

Booked overseas ticket through CheapOair. Day of travel flight was canceled due to weather. At airport connected airlines agent helped rerouting the trip to avoid weather affected airports. On the returned day found out an error been made for a connected flight and I was unable to get on the flight. The connected flight was not registered and could not be verified.

I am happy to have booked with you CheapOair for the price and the service you gave me. All is fine, stay as you are, professional. kind, rapid. Thank you And you need more, what can I say. The chatting with your representative was very useful and you gave me what I needed when I wanted to change the departure date.

This is my first time booking a flight with this service. I paid $20 extra per person for flexible flight protection just in case I needed to cancel. I needed to cancel and they said that I had to pay $75 per person to cancel because the protection plan that I purchased is only good for 24hrs. In addition to, they will give me a refund, but I will also have to pay a $200 fee to re-book another flight per person. Crazy right? I kept my flight to avoid all of the fees, but I will never use this service again. Priceline has the same 24hr flight protection for free and I paid $60 through CheapOair. Worst service ever!!!

I booked a round trip flight with CheapOair, it seemed like a good price. After I checked out and received the itinerary, I realized that there were 6 stops with long wait times in between. This was not shown to me at any point before checkout. Very misleading. I found the same flight on just Google flights for the same amount and only 1 stop. When I cancelled my CheapOair flights, they charged me $50. Terrible company. You are better off getting flights from Google or anywhere else.

I tried to book this trip online, but because a fare change happened in the idle of the booking it did not let me do so. I called CheapOAir and the gentleman who helped my with the booking, Gilroy, was great. Thank you, Gilroy, for a job well done.

My experience was very professional even through this is my first time flying. The receptionist was very helpful and consistent. The receptionist was very detailed with information concerning my flight as to billing and personal information... I will recommend anyone to Southwest for flying needs. I’m flying to Indiana for my 28th wedding Anniversary!!! I plan to have a wonderful time.

I found the way CheapOair runs their business is near criminal. I had booked an international flight through them on Air Serbia. A month later the airline cancelled the flight and all flights to the destination for the surrounding days. I was refunded my airfare from Air Serbia, but CheapOair refused to refund 150 dollars for the insurance I purchased. I understood that if I had changed my date of travel or cancelled my trip I would have lost my insurance payment, but the airline cancelled the flight and CheapOair will not refund my insurance payment. So I am paying 150 dollars for nothing and the changes were nothing I had anything to do with. I would have gladly gone on the date that the tickets were booked for. I find this is an unethical business practice- they essentially stole my $150. Based on the way this company operates, I would highly recommend avoiding them.

I really wish I could give -5, they do not even deserve a 1 star. This place had our entire flight so messed up, nothing charged accurately, had to talk with them many times. It was SOOO BAD we canceled and took a $700 LOSS. Our hard earned $$ that these CROOKS TOOK. I can't say this enough - RUN RUN RUN. Don't look back. Donate your $$$ to charity not these CROOKS. I will be turning them into BBB and in case they delete this post I'm sharing PUBLIC on social media. Warn as many people as I can.

The CheapOair are stealing money from customer, they sales really cheap flights and then collect money from your card. On the other day they collect cheap fly amount money from credit cards and then collect really high amount for the services. In addition offer the gift card and never you are going to see this card if you out the complain. Never they return money to the customer cards.

Always my favorite place to book my Trips. People how I called them. They are very friendly and very knowledgeable. They went through every aspect of my reservation, immediately when I place the call the responses was prompt and detailed aspects.

CheapOair is a horrible company. I booked an overseas flight with three connections through them, and when there was a cancellation of one of the flights they didn't put it on their system. I found out by chance when I went to check my booking number on the airline website. I called them and they kept me waiting for 45 minutes before they answered me. They replied rudely to my questions, and referred me back to the airline although the booking was done through them. In short I kept going and coming from one rep to another without any help or clarification, finally after I mentioned I want to cancel my ticket they offered me a route way different than what I wanted, and when I refused and asked for a refund they refused to give me back my money unless after 60 days, but they didn't bother to find me a flight and I was due to travel in a few days. Bunch of scammers and online thieves, don't recommend at all.

I appreciated the call I received to help me finish booking my flight, as well as the benefits that I got for doing so. However, it is quite annoying that, by the time you have finished filling out the required information for a flight, the price you had originally seen seems to disappear. Something should be done to make the experience less annoying and frustrating for customers who wish to save money.

I spoke to an agent directly because of location I was flying to, needed to be sure there were seats as flights limited. Agent was extremely helpful. There are times when you need a real person and not simply book online, very pleased with experience.

I need to share my experience when I made an online reservation for a ticket to Ethiopia. CheapOair are deceitful liars: We were late for boarding but they said we need to pay 150$ cancellation fees which is fine. What is not fine is that when we ask to postpone the flight for the day after, they asked for 250$ which is about 70% of the ticket price. Another thing: one time I wanted to cancel the return flight, they said we do not support partial cancellation because it is not supported by the airline agency (so I got 0$ refund). And if I want to reschedule the return flight I need to pay about 350$ which is about 90% of the original whole ticket price.

It's a scam, bottom line... My first booking with them was great. This second time... Wow. Was quoted 488... Ended up paying 1400$ for a single person round trip within Canada. Pre booked 9 days in advance. They continuously charged me for 5 consecutive days, their billing team couldn't verify or justify these charges. It's a scam. I'm sure they are a boiler room in India that has some kind of pull with call center legalities. If you've booked with them I suggest you cancel your credit card and never book again.

The man who helped me I'm very thankful for, as I needed to leave that next day. Over and above. Thank you so much. I got to my family in time and can't thank you enough for what you have done for me.

We are pleased with the efficiency of the representative who helped us change our flight date. There was a charge which we expected, but not too bad. They were very kind and helpful making our travel plans work for us.

On March 7, 2019 I booked tickets for March 31 with CheapOair.com agency (it is 3 flights round trip from DFW to IST to FRU). March 13, 2019, I called to CheapOair, told them my concern and asked them to just change the time on one of my flights on April 3, since there are 2 other flights on the same day to same destination w/ same airlines. I talked to 4 different people. Mr. **, Sami and their supervisors. They asked me different amounts from $1000, $340, $185 to make the change happen. They wasted my day all day long but did not change the flight time. Bad experience, I will not recommend anyone to book their ticket with CheapOair.

I have nothing but positive things to say about CheapOair, great experience and great customer service. This is my first time using them and will be using them again in my next trip this year! Can’t wait to schedule my next trip with such a wonderful company. :)

I called the CheapOair Ticketing Department – 1-888-654-5204 (number from their website). I requested a cancellation and was told this is the wrong department and was forwarded to a third party (without my knowledge). While pretending they could help me with the cancellation they proceeded with a lengthy hard to understand very fast spoken offering and a $25 special if I'd say OK. In the process they scammed me out of my CC number date and CVV code and then insisted I'd say "OK" without being clear what the OK would be for. When I refused to say "OK" they got mad and eventually admitted that they could not help me with a cancellation but that I needed to say OK so I could get the free "Free" warranty Service (4 week trial) and the Free $25 gift card. I had to cancel my CC card...

I purchased a round trip ticket for US $950 and a week after I found out I had to change my date and route of travel because of reasons beyond my control. I asked CheapOair to try and assist me in changing the destination and route and they refused. I am literally unable to travel the previously booked route and would like to change to another route. Now I don't have the funds to do so. I've lost US $950 just like that. All the agents are saying is that they are sorry and I know that they can help if they want to. The first time I called they cancelled the booking immediately and took the US $50 from my card to do so, so in total I have lost US $10000.

I had to cancel a trip in Mid December due to a health flare up. 2 weeks after cancelling I provided 30 pages of doctor's notes and documentation to be reimbursed from flight insurance. Here we are on March 13 and I have not heard a word since they emailed me saying they received my documentation. The email said it would take 30 days. It is either a scam or the worst customer service I have ever seen.

I booked my airline tickets with CheapOair. After I provided all that the agent wanted from me, it was charged to my VISA card account. The agent informed me that I could select my seating preferences without additional fees. Two days after booking I noticed additional $209 was added to my credit card. Called the agent immediately to request to reverse the charge. Agent refused and hung up the phone. I was told to settle it with the airlines. I believed that this addition fees were unauthorized by me and fraudulent.

I incurred a billing glitch via initial booking agent at CheapOair. She was polite and helpful, though I didn't feel that she was knowledgeable about flight itinerary and ticket prices. Was contacted by Elroy who was very knowledgeable and accommodating. I was very pleased with how he resolved my issue. Because of him, I will be recommending CheapOair to friends and family. I had trouble understanding 1st agent because of language barrier... Spoke too fast with strong accent often not understood, which was extremely frustrating. Booking encounter took much longer because of it.

The automated voice message puts me on hold for over 15-30 mins. Most of the people who helped with the calls couldn’t even speak clear English. At first it seems like that everything was going good, but my flight was rescheduled 4 days before the day of my trip. I decided to cancel it because they couldn’t resolve the issue and it was the day before I was leaving. Under lots of pressure I called and cancelled my trip.

I have always had excellent and accurate service with CheapOair until this time and you guys cost me money. I booked a flight from MSY to DEN, cost was posted at $79 one way, I booked a flight for two Seniors, then I upgraded the tickets for $30 each and was offered seats 10A and 10B, cost $79 each. Next day my seat assignment came back as 31A and 31B, totally unacceptable. I called CheapOair, the young lady tried to help me but she said the Air Line had assigned me seats and if I wanted to up grade the cost would be $99 per seat, on the same email with my seat assignment, it showed that I had been charged $92 each for the flight vs $79. Therefore your post price was not correct. I paid the extra money for the seats 10A and 10B, my total cost for our flight from New Orleans to Denver ended up costing me $450 for a flight advertised at $79 per person.

On January 2019, I have booked ticket for our parents, Total of $3121.84. I had to cancel the ticket on Feb 8th, 2019. The agents were so rude and try to pocket our hard earned money. First they said $250 per passenger so total $500 would be deducted. I have agreed for it, the agent kept me hold for 30 minutes and finally came up with different calculation saying $500 deducted from ticket and another $500 have to be paid to CheapOair. Spoke to 3 different agents but all in vain. Finally had to agree. Will never ever do business with CheapOair.

We were unexpectedly disconnected when I was receiving assistance from one of Cheap-O-Air's agents with an international flight. And he called me back!! I have never experienced that before. When that's happened in the past, I have needed to call again and start over with another agent. I was very impressed with this man.

This is the worst service I have ever received. I regret every penny and every minute of my life I wasted. I have been on hold for 1 hour waiting to redeem a credit. I called yesterday to get help and they told me to call back today.

The Associate from CheapOair that I worked with over the phone was fantastic and very patient with me. She helped me with 4 airline tickets, all the seating, then helped me with a rent a car also! 5 star service!!

Very good service. I'm so happy when they found my fly how I need. Thank you very much... The person who attended me is so pleasant and very constant try to found what I need and really put all his effort to give to me the best price and service...

There is a lot of hidden fees and charges. Customer service is rude and do not want to deal with any changes. Cheap people pay twice. I learned a lesson. I hope you will consider twice to use their services. For me experience was way below the expectations and fees was 50% of the ticket price.

The CheapOair agent, Allison, was patient and efficient and careful of the details, especially the layover times when she could make the choice. Allison followed the requirements I gave her and explained anything I questioned including costs. I will definitely recommend CheapOAir to friends.

People on your office are accommodating and nice to talk to. They assisted me all the way for my future flight. Thank you to Savio for the help and they can easily to talk to. I hope on my next travel rest assure that I will be counting on your office for the booking ok again. Thanks!

The CheapOair cancellation policy is terrible. I have flown using different agencies, they are the worst. They charge you cancelation fee regardless if it’s within 24 hours like other companies. Terrible customer service, they are only helpful and sweet when they are confirming and charging crapload of money, after that you get to speak to these reps with nasty attitudes. The name should be Somanyhiddenfeesair.com because they charge you for everything. Cancellation fee, seat assignment fees and etc. This will be my first and last time dealing with this place.

Just Google all reviews of CheapOair online before booking with them. I booked tickets with CheapOair and NOWHERE did it state at any point in the process that it was actually two separate tickets. On this trip, I had 3 flights to my destination and 3 flights back. On the morning of the trip, I get to the airport at 4 am to find that my 6 am flight had been canceled. I am the only passenger there, as evidently, everybody else had been informed. I called CheapOair. I was on hold with various agents for 4+ hours that morning trying to get a flight so I could at least make my second and third flights. Eventually, they charged me nearly $500 just to make up for my first flight! This was only $200 less than my original ticket roundtrip and back! They said because of the cancelation, they could issue a reimbursement, but I would have to call back again later after my return trip.

The representative that assisted me was very mannerly, knowledgeable and professional. He was able to get me a reasonable price. This is my birthday trip to Philly. I was happy with the outcome. I hope in the near future I will be as lucky as I think I am now.

I used Kayak to book a flight for a cruise that included two one way as we were departing from a different port, and was unable to complete the transaction halfway through the process. I called the 800 number and was told that flight had to be canceled but would book the flight for me. The service was disconnected multiple times and the assistant called me back and instructed me to open my email. I was not informed about the additional service charges (greater $500; and special service fee). I tried to resolve by contacting the Cheapo billing and service department who said they would review the phone call and put me on extended hold and never called back. After attempting to resolve again through chat and no response I contacted my credit card company to dispute the bill.

My CheapOair booking No is **. I went through a horrible experience when I came to know that my flight itinerary was rescheduled by the primary airline. Due to this reschedule I was definitely going to miss my connection in US as the delay was more than 6 hrs. I called up CheapOair to know what my options are: a) Cancel this ticket and get a refund or b) Reschedule the last connection based on the delay. I was transferred from one agent to the other who did not know the answer to my routine questions. They wanted to check with the airlines. So I waited on the phone. I waited for 2 hrs 45 mins, and had 3 reps and 1 airline rep talk to me.

When I booked my flight to go to Cabo for graduation from nursing school...it was a disaster! We booked...card was declined because forgot to activate it. When I called the number on the email that they sent ..it was not a working number! Early the next day I called the main number on the website. Changed the credit card info. I WAS CHARGED 100.00 more to book the vacation. THEN they changed my flight without asking me!!! So the vacation that we are going on with a bunch of friends...ya different flights. NOT THE ONE I BOOKED!! Oh they told me I could change it back... FOR 150.00 more!!! What? This screams SCAM. They are the ones who changed it in the first place! Not to mention being on hold for 30 minutes!!! Several times. This vacation is turning out to be CRAP!!! NOT A REWARD!!! Dont think I will use them ever again. (The first vacation we booked with them was great... This one disaster!)

I bought airline tickets through CHEAPOAIR for my family of 5 to travel to Europe. I then spent 8 hours on the phone with different people trying to get the dates corrected. Then they tried to charge me an extra $1,000 in change fees for their mistake. I have never had this problem with other travel sites. Lesson learned... will never use them again!

I booked with you for the cheap flight price, but had no Idea I had to pay additional for the seats I purchased upon bag fees. I decided to cancel and have it refunded. The man I spoke to on the phone was very rude. When I was trying to find the one time OPT # he yelled at me, his name was Jimmy. I didn't appreciate that. I also had to pay additional $200 cancellation fee when it was not even 3 hrs after purchasing. I have another flight booked through CheapOair but I cannot cancel it for it passed the 24 HR mark. I feel scammed out of my money I worked hard for. I just wanted a good deal with exact price as is. If needed to pay extra for your seats I suggest you make it more clear on your information upon purchasing. And please have calm respectively individuals reps on your phones. I will not have a man raise his voice at me. I await my refund as stated on my email. Will not do business again with you in the future.

My experience with CheapOair was a great one. The customer that helped me was very helpful. I could understand her and she was very knowledgeable in what I was trying to achieve. I will use CheapOair again when I travel again. I will tell my friends about my great experience with CheapOair.

I was offered what I was told was the lowest rate available by an agent. When I hung up the call I checked and found a much lower rate than I was quoted. I was also never informed about the service fee that was attached which was $400 for 4 people. I immediately called back to complain. Initially I was told nothing could be done. I persisted with upper level management and was finally refunded $343.00. I wanted the rate I saw but they said they couldn’t do it. In any event the refund was better than nothing. I felt it was a true attempt to make me feel better. Which I did appreciate. I honestly would not book through them again as the service fees are much too high. Although the people that helped me were very nice. They are honest.

Trip to MSQ from PHX - Customer service was wonderful. The agent was very extremely professional and very extremely friendly and polite. We achieved our goals and the agent was very helpful. He helped us find the right seats for my young son and my wife. He was very helpful regarding the rules and regulations of each airline and what to expect while traveling. It was a pleasant.

I was booking a flight from Edmonton, Alberta to San Jose, Costa Rica. The original flight price on CheapOair was listed under 1000. Upon submitting my booking form, a new browser window popped up and told me the price had increased to 1500, and asked me to submit this charge to my credit card (um...no thanks?). A rep called me almost immediately and said my price had gone up to over 1600. She insisted the price was only 100 higher than my original charge. For those of you keeping track, this is in fact about 700 more than my original cost expectation.

I noticed on my charge card separate charges for CheapOair and the airline I used. I went to the airline directly and input the flight search for the same flight and realized that the flight total was cheaper than what I paid CheapOair and that the two charges were all the fees paid to CheapOair. I thought I had 24 hours to cancel but discovered that their fees were non-refundable. The airline ticket could be refunded within that period but not the several hundred dollars spent booking 7 tickets. I will not use CheapOair again. I have had several issues with them in the past with hidden fees and this time booking several tickets at once really caused the fees to stand out. Don’t use them!

Noticed my name was missing the JR at the end of my last name so I called and asked the customer service if he can help me. He gave me options and recommended to cancel my previous booking and gave me a new one with my name corrected. The only problem is my confirmed seats I selected before so that I could be with my wife and my daughter may not be available anymore. He helped me and stayed with me until my second booking is completed. Excellent job.

Today 3/5/2019 I booked online a flight for myself and a friend through CheapOair. After I had booked the flight I received a call from CheapoAir stating I had not picked a seat assignment. The representative was hard to understand as she was speaking very fast and had a heavy accent. After my requesting her to repeat herself many times I was able to make out that she wanted to charge my credit card to select seats. I told her I did not wish to select seating and that if we ended up sitting apart it would not be a problem.

I made a vacation package with CheapOair, the next day I received an email to call. Apparently my reservation was cancelled, they cannot say why... They are saying the system automatically cancelled it, but my credit card was charged. They issued me a credit and I was able to make a reservation but because my card was charged already my card was declined. I spoke to CheapOair and they respond that I need to use another card. I explained to them, the reason I am using this card is because I am getting 6 months no interest, and since it was not my fault I should be rewarded 6 months no interest on this card. They refused to agree to my terms. This airline is a bunch a fraud, they do can hardly speak or understand English. I advise to others do not fall trap to this company... Waste of time.

I tried to book some tickets from Boston to Calgary! I searched and CheapOair showed the lowest price. HOWEVER, it changed my book dates without asking!!!! I ended up booking the tickets and found the dates were wrong. Then it charged me $200 to cancel it!! I cancelled 5 mins after I placed the order. I felt that this website is doing this trick on purpose. Changing the date without asking, without showing it! It is disgusting! I will never ever use it again! Stay away from it. I book the better flights with similar price from Priceline.

My trip was fairly complex, and the young man who helped me was wonderful. At no time did he get frustrated and therefore neither did I. He was so helpful with the overseas airline reservations, upgrades on seats, dates of travel, other specifics (seat selection, vegetarian meals, security pre-check). He was terrific, patient, polite and personable. I can’t express how thankful I am for the good job well done.

Really fast service. Found all the deals and discounts. Recommend to my son friend to book with the company and to go with me to visit him in Detroit. Already booking another trip for 6 weeks down the road. $$$!!! saved.

I chat to know why I cannot check in online my tomorrow flight, informed me due to payment problem, even I am sure you charge my credit card full amount, and my bank confirmed that. Now I try to contact billing Dept by email. I afraid to miss my tomorrow flight. This will cause me too much expenses. Hope you can solve it soon. Thanks.

Air conf# ** Hertz Conf# **. Booked with CheapOair for air flight and car rental at the same time. Agent was very helpful over the phone - or so I thought. Confirmations for air flight was fine. Car rental indicated that my pick up of car was offsite and not at Tampa Airport, as I requested and he verbally confirmed. I am elderly and absolutely did not want offsite on Fowler Avenue.

I was very happy with my experience in securing a flight from Dublin to Miami at a very reasonable price. The agent handling my booking did a very good job. Asking me to buy insurance before I was able to sign off.

Agent was very friendly and took the time to help me to book the flight from JFK to BEY with a good price. I would refer this company to everyone and definitely I would book my future trips through Cheapo air.

I needed to cancel a booking for a trip I'm not longer taking. I paid an additional amount for my ticket to ensure I was able to cancel-- essentially an "upgraded" ticket. After waiting 30+ minutes to speak to someone when the beginning of my call said that the current wait time was 1 minute and 15 seconds, I was essentially told that if I cancel my flight, I'll pay a $50 fee to cancel it since I'm past a 24-hour window (seriously, paying extra only gives me a 24 hour window?!) and pay a $200 "change fee" when I decide to use my credit from the flight.

This was biggest mistake of my life using CheapOair. To cancel flight within 24 hours cost you 75$, are you kidding me. This was never mentioned on the site while booking. Very rude customer service. Not willing to provide any alternative but to rob my money. I'll make sure this was my last time I use CheapOair for life of me, my friends and family. Thank you for the worst experience of travel booking. I really regret picking CheapOair. Never again I promise. I so much hate myself for picking this non-worthy site for my business.

It would have been helpful for the agent to mention that the ticket name match my passports. He asked my middle name and I gave it to him. I usually use my middle initial. Now have to do extra work to straighten this out.

Our agent McKinley was very helpful in finding us the most reasonable airfare for our upcoming travel to Morocco. I had told him the airfare I had seen the day before on their website and he initially said the price had increased but could put us on another flight (one I really didn't want). McKinley was able to get me the flight I wanted at the airfare we had initially seen from day before. He was patient a and so very helpful. He explained everything and went over all the travel information and the spelling of our names prior to hanging up.

I was searching for a cheap flight and hotel to Miami, when I came across CheapOair.com. I clicked on the link and entered my departure and return dates. My round trip came to $276 to Miami. I couldn’t believe my eyes. I’m thankful to God for finding this website. I’m saving a lot of money and I’m ready to fly. As for my hotel it was easy to add on my hotel using CheapOair. CheapOair is living up to their name in helping people fine cheap flights, hotels and rental cars. Thank you CheapOair. I will be using your services again.

Kyle was extremely patient and helpful in changing the reservation from one with two 11 hour stopovers to a reservation with only one short stopover. Kyle took all the time necessary to understand the problem and find an excellent solution.

Great prices but why a representative keep calling me like crazy. I don’t like it. Feel harassed. I told her not to call me again and she did it 3 times more. I don’t like to be bother soo much. I bought what I need but please stop calling me.

I felt very satisfied with all aspects of booking my tickets. The agent looked for the best buys. Also helped me with booking a friend for me on the same flight a day later. Gave me all discounts that applied toward my flight. Would use CheapOair again and again.

I have spend half of my day today trying to cancel my flight. First I was told by CheapOair employee that my ticket is not refundable because airline that I bought ticket from is not refunding ticket. I have also bought all the possible protections - do NOT waste your money on that. They will not give anything back. So I wasn’t lazy and I called company, and no ticket is not refundable ($136) but if I bought tickets through them taxes would be ($519). So I’ve called CheapOair again and we spoke over an hour, they even connected the airline and all 3 of us spoke... So after all screaming and shouting I’m getting $156 back (we’ll see will they give it back). I have wasted half of my day trying to cancel flight. First time they told me no refund and directed me to flight protection (do not waste money on that!!!) and if I wasn’t persistent it would end there. And they are asking me why am I calling them fraud company. Shame on them! Never ever again!!!

Airfare to Punta Cana - We were very pleased with the service our agent provided. Our agent was very professional, courteous and patient. At times it was difficult to understand each other but overall a good experience. We will use the company again this fall.

CheapOair is fine for domestic travel but avoid this company at all cost if you are traveling internationally. Upon check in for a flight from Bangkok to Seattle, airline informed me they had no recorded of my reservation purchased from CheapOair. Called customer service, after an hour of trying to help the confused CheapOair rep to grasp the situation, I was finally told to purchase a new ticket and that I would be reimbursed for the original ticket.

I have mistakenly used this travel booking service twice and both times they have made huge issues with my booking. The first time they cancelled my booking without warning a day before my flight and the prices had gone up 5x for the flights. The most recent time they had advertised a very different price initially and I ended up paying almost double that. Additionally I selected to pay more to select my seats for $70 then two days later they said I would actually be charged $130. Do not use this service ever.

I had a terrible experience with this company: I bought a couple of round trip tickets and paid them. They charged my card, and several days later I received an email telling me there had been some "changes" in my flight. When I read the email I noticed the "change": They had INCREASED the price of my tickets by almost $300.00! When I called the Rep. and told them I had paid the total price (I thought they had made an honest mistake). He immediately replied that the amount I mentioned was not the amount he had on his computer! And that I had to pay the difference in order to get my tickets!