CheapOair Reviews

The person who helped me was helpful and interested in my needs. He was polite and explained the information clearly. I was impressed with his helpfulness and courtesy. He answered my questions politely and with good humor. I would not hesitate to call again.

I have used CheapOair about 4-5 times this year so far. I was planning was planning to use this company for the other 3 trips I have planned this year. I will definitely be finding another company from now on. I will also tell every one of my friends and co-workers who all travel a lot to never use your service again. As well as post on all of my social media sites, and my friends with YouTube channels to keep as much business away from your organization as possible. First of all your customer service department is terrible. I had to stay on hold not once, not twice, not three times, but four times for over an hour.

We bought a Qatar Airways ticket with a 10 hour stop in Doha. Qatar Airways provides its customers with hotels when the layover is more than 8 hours. We were sure that we will be provided with accommodation after a 20 hours trip and did not book any place. But when we arrived at Doha we found that CheapOair sold a promotional fare ticket to us that is not including any accommodation. Based on what Qatar Airways agent said, this is the information that CheapOair should have provided us with. Now we have 10 hours layover after a 20 hours flight without any place to rest or any plan to do only because CheapOair was not transparent at all!

The agent ? that assisted me with my mistaken flight I booked incorrect was very patient and so helpful correcting it. I was trying to save some money by clicking on 1 stop but I did not see or know how long this delay was, it 14 hours plus minutes. This would be very difficult for my mother at 72 years old. Thank you to my Spirit angel!

UnFair Rules to rebook. Two month from now we were supposed to be going to a wedding at Hard Rock Resorts in DR, but seem there been so many death in DR. And question of toxicity. Linda have a lungs disease that we fear there a big danger and fear for our life as well. So decision to change our vacation in DR to attend the wedding along with others. And schedule a trip to Grand Cayman Instead. For a couple days we have been trying to get someone on phone, I did sent a text message as well. I am hope that airlines will refund us our rebook fee, because it will also help and fee up hardship financially. Thank you, Charles & Linda **

I booked a flight for our whole family. I was told to pay extra so we can sit close together so I did. After few weeks I got an email with confirmed seat reservation but for 4 travelers only when I booked for 5. So I called CheapOair to ask about this but I was put on hold for more than 30 mins so I hang up. It’s so easy to book a flight with them but when there’s an issue, there’s no customer service to help you.

I tried to change my international flight and twice I was lied to by two different representatives. They said if I cancel and change the flight later on I would have to travel to the same country at a later date. The representatives were very unprofessional, yelling at me over the phone. This was untrue when I spoke to the actual airline.

For a two-week vacation in Scotland, I had booked a rental car using a company called CHEAPOAIR (CheapOair.com). I used the same company to book the air travel via Aer Lingus. This complaint relates to the car rental, only. The car was to be supplied by the car rental company Green Motion (**). The amount of $288.40 was paid on 04/05/2019 via credit card to CHEAPOAIR. On arrival at their Edinburgh airport counter on 05/08/2019, Green Motion refused to rent a car to me with the argument that I did not have a driver's license for at least two years as required by their conditions.

She was very helpful in getting my flight set up for my son to come visit me with round trip flight. He is a minor so there is extra things that have to happen in order for a minor to fly alone and she helped me all the way through.

Everything about CheapOair was a pleasant experience from booking, to car rentals. Even when American Airline delayed my plane yesterday and I had to make new arrangements, the folks on the phones were understanding. All the representatives whom I spoke with were respectful, helpful and kind. Unfortunately, this morning my back went out and I was unable to make my flight, so I had to cancel my plans to see my family. I am unable to sit or stand for any length of time, therefore traveling was not an option. I was hoping to get some kind of compensation or vouchers, but was turned down by the support team and snap-chat. Other than the unfortunate event of my back injury, I was pleased with CheapO's service.

If I could give you a 0 star I would. This company charged me almost 600 dollars more for selected seat that I never agreed to!!! I tried to explain it to the rep and all he would say is, "It wasn’t us who did that." Well it was me either, they were not helpful at all. They said they would refund me after reviewing. It’s been a month and nothing has been refunded to my card! Horrible.

I arrived at check in to get my boarding pass thirty-five minutes before. Takeoff time. Personnel said their computer was already turned off for my flight, after giving up I returned to my ride. My granddaughter went back to talk to personnel and found that an airline supervisor would help me get my boarding pass. So I went back to find myself in a line of people with my same problem. I got my pass and hightailed it to the opposite end of the airport where to security where kind people let me go through to the front of the line to screening. I arrived at my gate four minutes late. I was not allowed to board the plane although it sat at the gate for another 10 minutes.

The online, via App Reservation service is not good. I made a reservation 07 June 2019 for early August 2019. The App did Not allow for seat selection and so I called to finish my reservation. After spending nearly 30 minutes I finished with your Agent. I got my confirmation Email and my seats were not there. I called back and another 30 minutes or so I got my tickets and seat assignments. Your service isn't really a savings and is difficult to u I plan to use some other service is the future. Your Agents worked very hard but the system i.s not good! Respectfully. One Love.

The website of this company is bad. When you have a claim to make (because an error from website) they want to charge you a fee. That is nothing but a robbery!!!! All airlines companies allow you to make changes in your booking (cancellation included) within 24 hours for free!!!! CheapOair wants to charge you from US$250 to US$1,000!!! They are really thieves!!!!

My family is going on a cruise this fall. We had all travel plans arranged except flight to get from my state to LAX. I was able get tickets for $150 each, which I thought was great because I was seeing $400-$600 prices. It is possible I could have saved $20 each if I kept working on it, but this way it is done and I don't have to worry or think about it anymore. My only "complaint" is I don't like that the tickets are non-refundable, but perhaps that can't be helped.

This operation is a total scam. After you "buy" tickets, you get a message saying to call to "verify" the purchase. After you verify, you get another message saying that the price has changed, typically increased by 50%. Not just me, talked to friends all have the same story. Stay away!!

I had the worse experience purchasing my flight thru this company. They are not straightforward with what they are doing and their priority is to make a profit. I paid $140 for an upgraded ticket which also included the ability to choose your seat on the plane. After I selected my seats online, their website attempted to charge me more money. This isn't right, why do I need to pay twice to select my seat? This should be the first red flag that this company is not straightforward and attempts to gouge more money. So I called in and spoke to an agent.

I booked my flights for 3 people. I noticed that I inadvertently put April 29 instead of April 30. On their website it states we are able to make cancellations or changes within 24 hours. What they don't tell you is there is an additional charge per person to change the date. This was a matter of minutes that I wanted to change the date after reserving. First they wanted to charge me $80 per person. Then it was $60 per person. Then it was $30 per person but at a different airport. CheapOair needs to be more forthcoming with their additional fees and fines!! Like people aren't human and aren't going to make mistakes! Give me a break!!! Scam scam scam is what I say!

Booked a flight for my father who is 89 years old, blind and has a service dog. Customer service representative helping me find a flight for him. The agent pointed out a one stop flight where he would not have to get off the plane and would only have a 50 minute layover. The price for this flight was reportedly $30 more. I agreed that it was worth the $30 to have them stay on the airplane with his dog. He proceeded to make the reservations and told me that the price had gone up another $30. I reluctantly agreed.

I booked for my partner and I. We are in our seventies and don’t fly often. I entered our names on the booking but neglected to put our middle names. Upon receiving our information I saw that it said that the names needed to match our government ID. Assuming, that was our driver's license, I called the number to add the information. I was charged $219 to do this, told by the agent that we might not be allowed to board and would forfeit all reservations and $$. This was not clear at booking and next time I’ll drive.

I needed to change my flight and the gentleman I spoke with, customer service, helped me tremendously. Very professional and courteous! They are also, very patient. I will use CheapOair again, and recommend them to friends and family. Thank you!

San Francisco Trip - Bruno was an excellent representative. He was friendly, knowledgable and helpful to my making the correct flight section. He made me feel like a valued customer. Bruno is an asset to your firm. I have recommended CheapOair to my friends and family who have had the same excellent experience. It is a pleasure to work with your company.

I checked what I thought would be a great price.... same as most sites really. No assigned seat.... no refunds.... customer service was great as long as I still dealt with them. I will not use again. Do your research and you will find a better deal with more options. I would like to get a second chance, but it is too late for me. Lesson learned. They got their money.

I spoke with 2 different representatives, on 2 separate occasions. To date I haven't received an email confirmation, or flt. itinerary. Funny thing is I have received car rental confirmation. I need Airline confirmation for my trip. I've been quoted the round trip price of 375.00, departing Philly international on 9 Nov. to MCO Orlando. **

I have never seen such a pathetic customer care line where you have to wait days, weeks to get someone on talk and still no answer. I tried to reach to live chat, email and no luck. I would never recommend and also never go on Cheapoair.com for any further purchase.

CheapOair got me the flight time I wanted at a great price I was looking for. The girl worked hard to find me a decent price range I was looking for. When she found one, she informed me right away. I will definitely use CheapOair again.

This is my second and last reservation with CheapOair. The first time I used them I did not get any savings whatsoever than if I had just gone directly through the airline. The second time I made a mistake by one day on my arrival time and tried to go back and contact them to see if I could change the date by one day, so I could make a cruise that I was trying to attempt. They wanted to charge me a $300 penalty fee plus whatever the difference in fare was. I ended up going directly to the airline itself and was able to resolve it. I tried to get a supervisor through CheapOair and it took about an hour to get that. They wasted my entire evening and did nothing for me. I will never use them again. A friend of mine correctly asked me: what did you expect using a company called CheapOair? Good point. Done.

Thought that Customer Service is dead, but Thank you CheapOair for proving me wrong & bringing my confidence back in your company. Good Customer Service, highly recommended.

I needed to add an extra day for a flight, hotel and car rental, CheapOair provided outstanding customer service. Yes I would recommend to a friend and I am going to Denver next month and I will use CheapOair. Thank you.

Please for the love of god, do not book with this agency, it is the worst. I work in customer service and I have never had customer service so terrible in my life. Please save yourself the headaches and money and go through anyone else!!!

Thank you for your help to cancel the tickets without any fees and I really appreciate that. Next time I wish to reserve my tickets from you. Thank for everyone helped me to cancel the tickets so I recommend this website to everyone.

I was booking many different flights at one time and our agent was incredibly helpful and patient and kind. We were on the phone over three hours and he found the absolute best itinerary for me. He went out of his way to make sure I was happy with each segment of our trips.

I had booked a ticket (28 hours trip) with a minimum layover 3 weeks before departure. CheapOair unilaterally changed my flight date a few days before departure. They told me If I refused the change they could guarantee any other booking! I accepted to find out I had 8 HOURS LONGER LAY OVER! I am under the impression they posted a fake faster flight with low layover to change it to much longer flight. Of course, no discount was offered for the inconvenience. Disgusting behavior!

CheapOair again. I had never used this service before. Seems to me this an employee you would want to keep.

I put in a specific dated and when I checked out and paid it had wrong date. Immediately I called and explained and the lady said she seen that I had put in different day although it would still be $ 50. to cancel. Very disappointing. Never use again!!!!

I was helped with my request at a later date than I should have but got the flight that I needed. Your customer serviceman was very helpful and nice and polite. Thank you very much!! I am so looking forward to my trip and will use your company again and refer my friends to your company!!

We have booked tickets to India in January to travel in June. However since one of the airlines closed CheapOair has been saying they are trying to get us on another flight as they are unsuccessful in getting us on a flight. We have been calling their support team many times during a day with a wait time of at least 45 mins each time to speak to someone with no resolution. We told them we have tickets for our trips forward and cannot be cancelled however still no resolution. Tried to get the supervisor online however they never come online to help. This is really unprofessional as they knew that that airline stopped so why stress is out last minute.

We needed airline reservations for 4 seniors, a car rental and hotel reservations. It was taken care of in a timely manner. I will definitely use them again.. I checked all our paperwork and it was done correctly. The 2 agents did a wonderful job in making sure everything was spelled correctly and that our needs were entered onto the orders.

I needed to fly to the upper corner of West Virginia and wanted to avoid the DC area traffic issues so was looking for a flight to a smaller airport closer to where I was headed. After searching all options I found ONE flight with the dates and destination I needed for my trip. I noticed there was a long layover in DFW but figured it would be ok for the trip out. This layover was 15 hours extending over 2 days and the airlines would not check my bag all the way to my final destination for some reason but said I could pick up my bag in DFW and recheck it with no additional charge on to my destination.

The very name "CheapoAir" is grossly deceptive and constitutes false advertising. CheapOair IS NOT CHEAP AND DOES NOT DISCOUNT TICKETS. They charge MORE FOR EVERYTHING than direct-to-airline booking. They charge for services - like refundability, luggage and seat selection - that the airlines provide free or at much lower cost. Worst of all, they failed to record cancellations, leaving me with no recourse or ability to even REQUEST A REFUND. If you want the lowest price available, CALL THE AIRLINES DIRECTLY.

Horrible waiting time when calling any CheapOair number. Tried several numbers and waiting was unbearably long. At one point waited for more than 50 minutes and couldn't talk to anybody! Attempted again and again with no avail. Your response time (in this case none) is beyond hope. You need to address this problem or you'll start to lose my business. I've done business with you for several years in many occasions.

The representative who assisted me with my booking from Chicago, Illinois to Cairo, Egypt was extremely polite, knowledgeable, and courteous. He found the best deal which saved me an enormous amount of money. The representative should definitely be commended for a job well done.

CheapOair says they will find you the cheapest deal for airfare. Then they charge you a fee so it is not the cheapest. Then they text you and email you spam style. You think you picked your seats but you didn't. You still have to check in with the airline. When I'd hit the link to check in with CheapOair it sends you to links to rent a car or a hotel. In the end you have to go to the airline's check-in. I'm not sure what the fee they collect for you is for. I guess to spam you with emails. I suggest to go directly to the airline that is your cheapest deal and they will not spam you.

I am surprised they are still in business. They provide one quote, but once you get the confirmation, they charge you a much higher quote. I called them immediately after, spent 1 hour on hold and now they want 75 dollars to cancel the booking.

I book a flight to Cabo San Lucas. After I submitting my payment info I notice the flight was going to Saint Luis so I called support 1 minute later. Spent 58 minutes on hold and was hit with $100 cancellation fee. I will never book a flight thru CheapOair.com. Their excuse for the fee was, it takes additional resources to cancel a flight. Well It took the agent no more than 3 minutes.

I booked a flight for my wife on CheapOair. Within 20 minutes I found that she had made other arrangements and that I would need to cancel the reservation. I immediately (within 20 minutes) called their customer service line. The person I got was definitely not speaking their first language and I could not understand him. I was transferred to another person and the connection was so bad I could not hear her without her shouting. I was told that I could cancel the reservation but it would cost me an additional $50 and that I would not receive my refund for 10 to 14 days. I am disgusted with such a terrible refund policy (I could understand if it was hours or days after) and would NOT recommend anyone using the site.

This CheapOair is a crook!!! Beware!! I went to their website to purchase a ticket. Even though I did not hit the button to order they charge it to my credit card and to cancel it they charge $16.95 plus $75.00 for cancellation fee. Consumer do not go to this website!!!

Heidi was very nice and knowledgeable on her guidance and super patient with lots of changes I did, highly recommended! While booking my reservation she took the time to guide me to what was best for me and my husband.

Doubtful at first - I was a little upset when I first click on my choice. Then in the middle of completely my option it change the price. After it change, I went to see other option & when I click back the screen disappear.

The agent are very Rude when I asked about my refund. Worst company to deal with. Just avoid them and don't book tickets with them. This is fraud company sitting there to take our money. Agents along with their supervisors are rude and speak abusive language. They never give appropriate answer. They always try to change the topic and keep repeating their own story again and again. Worst experience of my life and lost my $7000 CAD and they are not returning. This company is thief and there are many hidden charges. Never ever book any tickets from this company ever.

Flight to SC - The lady was trying to help me and she did good. I was very frustrated that the cost shown on the computer was over $100 higher than what I had to pay. I wondered if there was a better way to get that ticket.

When purchasing an package trip to Colorado and when calling the hotel to where I was booked. Their phone was not correct. Had no way of confirmation them that my flight was delay. The hotel refuse to check me in and calling CheapOair they did not help to relocate. Was left with no hotel to go to. Had to sleep in car until the next I had to find my own way to stay in other hotel. That Ramada hotel services where I was booked was horrible customer services. The people were very rude and not compassionate at all that I had a 1 yr child. Explain all the details to CheapOair and they were the worst. Never never will use them again!!!!

For our trip to India we used Cheap O air booking. We were looking for a cost effective ticket. Minimum flying time between ATLANTA -CHENNAI (India). Easy Connections. Comfortable Return flights. CheapOAir could provide all the above. Further when we needed help when airline rescheduled their flights that affected our return trip on the last sector: BOSTON - ATLANTA. CheapOair sorted out that issue well and sent the itinerary promptly so we need not worry. On the whole we are happy with CheapOair.

Dishonest site that cheat people. Customers are led to think it's another currency and the flight you end up with is a different date and price. Order confirmation comes through when you have never finalized the order. You should NOT trust this site with your credit card. Disgusting! If only I could give no stars.

Booked a flight through them to TX literally 10mins ago and through their system, they charged me $50/bag. Then after booking, the airline sent me an email saying that I paid $35/bag and that it was only for going there and not coming back. I called CheapOair to have them fix the pricing and to credit the bags back. Was on hold forever and when they came on the phone, they kept arguing with me as to why they charge ridiculous fee and there's absolutely nothing they can do to refund me. Even though I booked it 10mins ago.

This site is very deceptive. After filling out the form online for a flight on June 8, I clicked "buy now" and suddenly owned a ticket for 3 days later on June 11! After waiting on hold for an eternity, and on chat, I finally got an person on the phone. This person made me jump through a million evasive hoops only to tell me that it would cost me $50.00 to cancel AND he had to speak to the passenger, who is my husband. My husband got on the phone and the CheapOair representative informed my husband that I had been told 3 times online that I was buying an "alternative date". That is so untrue.

I was looking take an earlier flight on the same day 10 hours after booking the flight. I was told it would cost me over $600. My original tickets were just over $1,100 round trip. I could see paying probably $200 but $600 seems crazy.

Wanted to fly into Atlantic City, NJ, they booked us into Philly and out of Trenton & my wife hit the wrong key. They would not budge to cancel or change. How can a person afford a rental car with a different return location? A man named Hawk from CheapOair called 3 times to talk but never left a callback #.

I have done other reviews for your operators in the past. Miriam whom I worked with this time was also exquisite. She was extremely patient and kind and very helpful!! I just returned from a trip to Europe and continue to use your company for my bookings.

My experience with CheapOair is Excellent. They are very knowledgeable and are always willing to help find the lowest price. They stay with you until they find the satisfying price. They are very kind and professional over the phone. Thank you for helping me plan for my vacation this year.

They don't know what they are selling. They just want to sell tickets in whatever way they can and want to. Very cheap people. I will never come back and buy a ticket even if they are selling for half price than outside.

In my problems in getting things straight your agent first name ALICIA should get a gold star in her assistance to my problem. She keep me informed at each step of the way. l feel she worked backwards in helping me (Booking #**). She saved my day. William

Nothing but trouble from the beginning to the end. Where can I start. Book the trip using CheapOair, what a mistake. Customer service is in India or Pakistan or g.d knows where. They book our tickets on Air Italy, charged for emergency row seats for more leg room and when we arrived at the counter we were told that it was never reserved for us. Okeey, maybe a glitch in the system. After that we learn that despite our request for two checked in suitcases, agent booked light economy - no suitcases and we were charged extra $250 for luggage. When we arrived in Milan the Europcar had no trace of our car reservation and we have to start all over again. We got the car at the end.

I booked a ticket through CheapOair for my parent, and it suddenly is cancelled the day before the flight. And they kept on transferring us to try to reschedule another flight. Not even sure if it's possible. When I booked it through another site, if the flight is cancelled, they would automatically put us on another flight. This site is a scam.

Their flights are always delayed, they change the flight days and never let you know until last minute. They change your selected dates and sometimes you pay before noticing they switched what you originally selected.

I was told when I called to complain about a 1495 charge for seat upgrade which I did not use cuz I did not know about it they could not refund my money but they would give me a discount on my next ticket. Well I tried to use that discount but was not able to. I'm confused. I would really like to get the 1495. Refund it to me for not being able to use my seat upgrade. Thank you. Linda **

The representative was very thorough and took his time reviewing and answering questions or concerns. He brought many issues and options for me to the forefront and made my decision making easier and more trustworthy. I’ve received my electronic paperwork in completion and look forward to my boy's senior year spring break.

Sara was very helpful in resolving a problem in booking seats next to each other. For some reason the computer booked seats that were not next to each other, and Sara was able to resolve that issue. I only gave 3 stars because I was on hold for somewhere between 30 and 45 minutes before any one at CheapOair picked up.

Flight to Acapulco - I had tried to book a flight online and was rejected for some reason. I received a call from Teddy with CheapOair who as able to book me alternative flights at the same price. Teddy was very professional and was able to assist me with my flights and I would use Cheapoair again to make flight arrangements. Service was superb.

Agents provide wrong information, looks like making money on you. Very disappointed. I don’t recommend buying tickets with CheapOair, it’s not a good deal. You can find better deal with airline you choose. Don’t use your time and money booking with CheapOair!

I am very pleased and very happy. The person who helped me was very cards and very kind. Many time when you talk on the phone they get mad or upset with the customer, but he was very kind. And yes I highly recommend to my family and friends as well. Thank you so much for your help. God bless you.

My husband booked our flight through their app. On 26th May he got an email says that there is major change our flight. Because my husband is at work I tried to call the number is given. It took me all day to speak someone but no one helped me. They told me airline cancelled the flight. I also contacted the airline but of course they didn’t help either because we bought our tickets through CheapOair app. Their customer service is the worst customer service that I have ever seen. I won’t recommend anyone. I hope someone can see my review and solve my problem.

I have been trying to cancel the Qatar Airways ticket which I booked for my mom through CheapOair and their response is very bad... I am speaking to cancel for past 30 days and nothing has been done. Every time I speak they say "we will call back" and no one called me. I have to speak to them several times. Now the travel date is less than 2 days and till now nothing has been done. VERY VERY BAD. Folks buying ticket through CheapOair, pls make a note of this comment before you continue with this transaction.

We booked 4 flights to Hamburg Germany. On the itinerary the ticket class simply states “coach”. I checked Icelandic Air which is the airline we were booked on for any baggage fees. There was no “coach” but were several “economy” ones with free checked baggage. We packed with this in mind and drive all the way from Indianapolis to Chicago to catch our flight. When we checked in we had to pay $95 per bag! This was in no way made clear on the itinerary or on the Icelandic Air page. We called CheapOair to try to get them to remedy this and all we got was literal hours on hold and excuses for their lack of disclosure. They cost us nearly $800 in luggage fees round trip!

I booked a flight for my mother and I months ago when I also booked our cruise. It was our first cruise so I didn’t know I was gonna have to be on the ship by early afternoon. I figured I would be okay to make it to port if I booked the earliest flight (landing at 1 pm). Nope.. I’ll take that hit. Learning experience. I tried to contact CheapOair twice to change my flight. They claimed that I was unable to change or cancel my flight because the type of flight I reserved. (I’m assuming it was the cheapest one.) I ended up renting a car for a one way drive to port under the assumption I could still utilize the flight back.

This is the worst company to book online travel with. My brother traveled internationally. Going into the flight he was stuck in China for 5 days without food or a hotel. The airport employees abused him and pushed him around cause he wouldn’t leave the airport. Where was he suppose to go? Then the company failed to notify him that his return ticket has been cancelled. He didn’t find out until he got to the Airport. Now it’s been 3 weeks and 20 customer service reps later and they still aren’t issuing a refund. They keep saying, they need to check with the airline. Their Supervisor Denton guaranteed Nd refund and still hasn’t been done. I also know someone else that got stranded in Mexico because CheapOAir failed to notify them that airline they are traveling with is no longer in service. Their representatives have no clue what is going on and just keep transferring you back and forth. I’ve Been on the phone with them for over 2 hours in 3 weeks.

Not at all a discounter. Pulled me in with the cheap price and this bogus timer on their site automatically increases the cost of the flights before you book. The price I paid included service charges for nothing. No value to this service. Could have gotten a better price and a better flight from google flights. It is my own fault... I should have dumped them when the price changed.

Called to say that I was going to miss my flight, car trouble on my way to the airport. Wanted to know if I could get on the next flight. I was told "no" because I had a basic ticket, no refunds or charges. My ticket would be canceled and I would have to buy another ticket. I would lose the money I paid. They couldn't help me anymore they told me. So I called United Airlines and they put me on the next available flight with no extra fees!!!! Thanks CheapOair for not trying to help me resolve my problem and trying to keep my money telling me that I needed to purchase another ticket.

I booked a round-trip flight for my daughter from the US to Prague and back for a four-month trip. CheapOair sent me two emails during her time away letting me know about very minor changes to her return flights. Yet, when the trans-Atlantic portion of her trip was cancelled altogether, we were NEVER notified. It was only because I never received an email the day before she was to fly home enabling her to check in online for her flight home that I called the airline and learned that the trans-Atlantic portion of her flight had been cancelled.

Booked a domestic ticket for my mom and used her common first name "Debbie" instead of birth name "Debra". Customer service wanted to charge a $34 name change fee. I felt this was ridiculous to have to charge a fee so I asked to cancel the order, which the person replied that they would charge a $50 cancellation fee. I asked to speak with a Manager and they transferred me to a customer care specialist.

I booked my flight 3/18 for 7/2 with them. I heard my connection flight was cancelled because the company went bankrupt. I called them multiple times to see how it stands. They told me it was too early to check. I emailed and was on phone many times. They finally sent me an email, telling me that my flight was cancelled and they will return my money, not all of it, within two pay periods (which I did not understand that).

Great price, checked for several weeks before decision. Car rental price great, after air travel secured. Tried to secure within approximately six months of trip. Fulfilled! Very satisfied with arrangements. Would recommend to others. Prices good. Times for travel very flexible.

I booked through CheapOair for my flight, car, and hotel reservation for May 15/16. Although the flight was fine, the car rental was unavailable--despite the assigned time. AND, more importantly, the Delta Hotels By Marriott Anaheim Garden Grove reservation was horribly executed. If you want to WASTE YOUR TIME, MONEY, and ENERGY, stay at the Marriott Anaheim Garden Grove hotel.

I called and the agent that helped me was wonderful. He turned my experience with booking online around. I was very stressed and he made things easier. I would definitely use CheapOair to book next time I need to travel.

I did buy 4 tickets. In about 15 minutes when I went to check my email to print out, I notice that the dates was wrong, and it was my mistake but in their web site page said NOT FEE CANCELLATIONS. Well that is bull .... Their charge $300 dollars, and like I said it was about 10 to 15 minutes. I call them but by phone and with all my credit card information, there nothing that I can do.

I was trying to make a booking for Turkish Airlines and was having problem. All of a sudden I got the call from CheapOair. I booked my ticket. Then made hotel reservations (free cancellations). Now I cancelled my trip. Ticket is non refundable (guy did not tell me what he was doing to me). Hence if I don't travel, no refund is made whatsoever. On hotel cancellation, they are charging me $30 for each cancellation and have not given any date for refund of the amount (open ended). I don't know when I will get my money. At the same time I cancelled a booking with Airbnb, I immediately got a notification of full refund which will reach my account in ten business days. They claim they will call you if you email them. They never called me when I emailed them. I learned the lesson of my life with CheapOair.

ON 5/25/2019 I called Cheapoair customer service because I could not find a seating chart or how to choose a seat on their site. I was connected with someone would could barely speak English. I explained to the gentleman that I had already found the flight I wanted to book on his site. I just needed to find a way to get a seat confirmation. He proceeded to insist on my information. I told him I already did all that online. He told me he could get me a better deal right then. So, I gave him my airline and flight numbers from their site. He was fumbling around for 5 mins and came back and said did I mind leaving from a different airport. I told him was there a disconnect I didn't see. I said, "I already gave you the flight details and the price. You just need to get me a better price and a seat confirmation, like you told me you would do." He jacked me around for another 5 mins.

We booked our flight to Quito Ecuador on CheapOair with Support Package. Cancellation should have been free. Initially, we booked this flight online. When we thought we were done, we got a call from CheapOair that our booking did not go through. The agent said he would help us re-create exactly what we had before. I enquired about cancellation because I noticed on the top of the page, it says 24 hours cancellation. He said because this is International flights, there will be $75 cancellation per person if we cancel. But if we have the Support Package, then it will be free. Because I haven’t been able to confirm our tour in Ecuador, I thought it would a good idea to buy the package. The agent told us that he would put this into two bookings. I thought nothing of it. He confirmed it with emails and texts.

Flight to Brooklyn - Everyone's computer systems were down, so it took all afternoon, but that wasn't the fault of the person doing the booking. He was professional and did the best he could. It took a while, but we got there in the end.

I booked a flight for my son for a Saturday. Put in all info for billing and the date changed to Monday and said thanks for picking an alternative day. I didn't pick an alternative day. I picked Saturday and it booked same flight on Monday. I called immediately and was told it would cost an extra $110 to change it or 50 to cancel. I was so frustrated. I ended up paying double the cost as just booking on the airline website. Never again.

I feel like I was scammed by this site. What they do is lure people with relatively low prices, and then once you are in their trap, they will suck your money with the fine print. Every little consultation or change as minor as it seem they will charge you with no remorse. Worse part is that their service sucks. I requested a change for my flight, they did it wrong and wanted to charge me for the correction. There is when I realize they were not only charging me for the fare difference but for a lot of "service fees". Ended up paying much more in those service fees than on the tickets itself. My recommendation is to use more reputable sites.

Had booked flights from India to Santo Domingo. Mumbai - Delhi - JFK New York - SDQ Dominican Republic. Departure date 8th June 2019. Return flight 27th June 2019. The departure flight had a major time & airport changes were huge! Itinerary changed for more than 6 hours due to which I wouldn't have been able to catch the connecting flight. The return flight was cancelled through the airlines. I couldn't accommodate any changes and rebookings after cancellations because I was on a short visa from 8th June to 27th since I was travelling for a surgery for specific dates. But CheapOair has refused to offer any refund for my flights. Calls unanswered or disconnected after hearing out my details. Feeling cheated for 2200 USD without being at any fault! How do I get them to refund me my money? My flight e-ticket no -**. Kindly verify the details if anyone doubts this review????

I could never book the airfare, the website was not easy to manage, it was not easy to move throughout the pages to view the different airfares, airline carriers, dates nor click on desired airfare! Disappointing!

When I booked with CheapOair, I received a confirmation. Then 10 emails ads. One of them was mentioning that I HAVE to call CheapOair because it was a problem... I did. The dates and fly I booked was no longer available. When a company advertise something online, this company must be not deceive its client with false advertising, this is a legal matter. It doesn't seems to disturb them because who will go to court for a ticket @$600 and they know. So, they will pretend that they are not responsible of Airline (but client is responsible of CheapOair advertising??!! Logic!!! Check out their answer).

This company’s service is not to trust. On April 30th I booked a flight on their website to leave at 7 am on May 25th to NYC however; the confirmation showed a different flight schedule with an 11 am departure. I called CheapOair immediately after receiving the confirmation via email, spoke to a supervisor who made the modifications on their end, ensured My reservation showed departure at 7 am. I then received another email confirming this Schedule. As the time approached today May 24th, and I am ready to check in for my flight I was surprised to see the flight was changed again to 11 am. The supervisor who I spoke to this morning said I was the one who made the last modification on May 1st which is not true.

I've been using Cheapoair since i can't even remember (i'll say 2009-20010), so about 10 yrs. They've always been my first go to site for cheap flights and everything was good in the beginning but as of recently, the company has gotten a little sneaky with their fees and the way they go about your bookings. I'll recount two recent incidents - i'm sure others have found themselves in similar situations:

I made reservations through CheapOair to fly out from Missouri to New York on May 23 flight time at 12:27, return flight day May 27, departure time 7:05 am. I checked my itinerary the day before the flight and found out that my returning departure time had been changed to 5:01 am. I thought no biggie. Just a couple of hours. I drive an hour and half to the airport only to find out not only had the time changed but so had the day. They changed my flight day to May 22, a day early. Well, needless to say I didn’t get to go on my trip.

CheapOair charge me $238 for SERVICE FEE??? Why they didn’t let clients know about this ridiculous charge??!! This company is a total **! PLEASE AVOID THIS CHEAPOAIR!!! You guys have to stop doing this to people!! Bad news spread like a disease!! Why don’t you guys find a decent job other than cheating clients!!!

I have done extensive online shopping for flights and have booked them with several online sources. I have never had such an awful experience as with CheapOair. They have a 24 hour cancellation policy, so they say. Yet when I tried to cancel the flight within 12 hours, they gave me nothing but frustration. At first they said they couldn’t do it, then they said they would, but there would be a $50 charge. Finally, after talking to a supervisor, and reading him their rules and regulations that I found online they agreed to cancel the flight. Then it took two more calls to verify the cancellation because they kept sending email confirmations for the flight. I wasted at least 3 hours dealing with them and will never use them again.

Had an important family affair to attend. Got to airport two hours early.... Was told our flight had been cancelled. Frantic to get there I was forced to buy new tickets from another airline since CheapOair could not reschedule for two days. My family was at receiving airport for my original flight picking up other family from another airline. While there my CANCELLED flight came in “on time”. Now I am demanding a refund and again I am getting the runaround. We were actually bumped from our flight.... More than likely they resold our tickets to someone else for a higher price. I have heard of this type of scam but never thought I would be a victim.

I booked two tickets on CheapOair before realizing that that multiple long layovers added 11 plus hours to each trip. I immediately called customer assistance to inquire about options with shorter layovers, and was told that anything with shorter layovers would add $500 plus to each ticket. I went online and found a NON-STOP option for the same price, dates, and airports. The nonstop carrier was listed on the CheapOair site at triple the real price. They lied to me in order to sell their crappy bottom-grade flights. I ended up eating the price of the two 20-hour flights in order to rebook the nonstop flight at virtually the same price. Bottom line: this company is dishonest and disreputable. Beware.

I initially booked a trip on CheapOair, because the fare was a little cheaper than other sites. I thought, well, I will give it again. Also, in the CheapOair website said that if you paid extra money (I think it was about $12), you would be covered for cancellation fee and "speedy" customer service. So I did, as well as extra money for "price drop alert" (extra $5). I thought with these 2 extra paid service, I would be OK. But I was wrong or being played by CheapOair. My first booking was for early May, but my job would not let me go because they need more time for scheduling. So I had to cancel it less than 1 day.

I booked a flight through CheapOair. I had to postpone it for several reasons. I called their customer service line which routed me to a call center located in India. Spent a total of 3+ hours on the line with several agents who where all EXTREMELY disrespectful. They did not explain the flight change policies and pricing breakdowns well and kept on changing what they would say. The company wanted to charge me as much money as I had initially paid for. The agents were not attending to my concerns and refused to answer some of my questions nor help find me a satisfying resolution or cancellation alternative.

Booked tickets for my kids and myself. They send me an email pushing me to a different flight. When I tried to get that resolved over phone, they kept me on hold for >45 min two times during the day and then when it finally connected one of those instances, they hung up. Online support is also bad. No response to email either.

What a terrible company. I never will buy a ticket from them. I filled out all the information correct. They made a mistake and didn't put my son’s middle name in it. I called several times Sunday. Price was $75 for name change, another customer service representative told me call FinnAir. I called FinnAir... They told me they can't do anything because I booked with them. So I called back again. They hang up on me. So I'm still there where I started on Sunday. What an unprofessional company. Price on Friday will be 150$... By the way I called FinnAir and they said if I would of book with them would be $25.

I have bought tickets via CheapOair few times. Each time they made some error and then compensated me with a discount voucher to be used on my next flight. However every time I try to use the voucher, they would give an excuse saying, "Sorry the fare is already low." Why would they give a discount voucher if they can not honor it. This has happened many times. When I ask for Customer service, they keep passing my call from one rep to another then to hold for hours and hours. Very very bad service. Their fares are not something to brag about. Several sites offer same fares or even less in some cases.

CheapOair scheduled me a roundtrip flight from St Louis to Maui. There was a problem and I lost contact with them. Upon regaining contact and a different agent I was booked for a one-way flight at an increased price. I objected only to be told there would be a 50 dollar cancellation fee on top of the 70 dollar service fee. Fair warning, do not use these ripoff pieces of **. If you do there is a good likelihood you'll be just as pissed off and ripped off as I right now.

The representative had a heavy accent, but I am used to the pronunciation, since I am a Substitute teacher and I have Indian students. I understood him. I did not have any good choices, except one flight, (the one I booked). I have a 1:35 a.m. flight that day and I will arrive at 3:40 p.m. This will certainly be a long layover until my flight. I was so disappointed to see that there was a charge of $3.95 to have the Boarding Pass, on an iPhone!! I am waiting until the day when passengers are charged for using the Bathroom! To have your Boarding Pass on the phone, used to be free!

Searched for a specific date. But for some reason the website changed the date. Not the only person this has happened to. Cost me twice as much to change the date to the correct one. They know they're scamming people AND aren't doing anything to fix it.

I booked a flight through this online company. I checked twice the booking time & date, as it was not 100% clear as they decide to use a 12 hour clock & denote P instead of PM. I was booking a flight for the next day. The booking comes through for a flight that departs in 7 mins time. I contact the agency who inform me that I've already missed my flight & that there is nothing they can do?!? Fraud.

I guess you get what you pay for. We booked a trip several months in advance. A month before we were to travel, we were notified that the flight that we booked never really existed in the first place and that we needed to choose to leave one day earlier or one day later. (Good thing we hadn't begun to book our hotels). It would frequently take a few phone calls to the help center to find someone who knew what they were doing. While we were away, out of the country, the plane that we were to fly home on were grounded worldwide. (Boeing 737 Max 8) I called the airline itself to see what the status of our flight was and was told that the flight was, indeed grounded.

Overall I am satisfied with the nonstop ticket I purchased for my 16-year-old son. I paid $158.00 dollars. But a few minutes after I had purchased the ticket, I saw a better deal for a round trip ticket that is now $179.00. Which is is only a few dollars more & way better than the one-way ticket I have already purchased.

I received great customer service and all problems resolved immediately. Prices were also very affordable. I would definitely recommend your company to family and friends. The only thing I did not see on your website that if a traveler will need a special visa to where they are traveling I believe the travel agency should advise us of the necessary traveling documents.

After the second time Cheapo sent me a confirmation that didn't match the flight being the second time they confirmed the proper date then sent itinerary that was for a flight 30 days later so first time they basically told us get lost and we had to eat the cost of both flights. The second time they said they would take care of it. After an hour and a half on the phone with them trying to convince me to go to two other airports that would cost an additional 50$ in transit taking more than 5 hours to get to either of them they continued to keep me on hold telling me a number of times they have a flight.

Site was fine. Ease of use fine. Travel experience was horrible. United is awful therefore the whole experience was spoiled. If you travel as "economy" United goes out of their way to make traveler feel like a piece of dirt. And they treat you like garbage.

A solid, no-frills site with cheap airfare. Make sure to pay attention to the booking info as some airlines charge for carry-on baggage. They were about as helpful as can be for a site that carried the cheapest airfare available, so don't expect much; but, they did their job competently and there were no issues with the actual tickets I bought.

I'm an ongoing customer with CheapOair for the past year. This has been my best experience ever in booking a flight, even with other Airlines. My representative, Aubren was kind, patient and very helpful. He was the one that made my experience SO great!

So glad I found the CheapOAir site. I did it via looking up best flight search sites and sort of picked through. Other sites kept popping up first but I had been there so persisted. Luckily I found this one. Extremely easy to use and great support! Made my air reservations at 3 am on the site and then the next day made a great car rental reservation on the phone, as well as checking my name listing. They answer right away. Glad I found the site. Will use them again!

I have been using CheapOair for the past few years for my annual trip to Switzerland. The agents when I need them are always polite and helpful. The site is easy to navigate. I did try others, nope. Will be back next year. Jean

Priced displayed in the currency you ask on the top right button then they switch to US without telling you when you are doing the booking. When you receive confirmation you have to go all the way down down down the email to see that you have been charged in US. $900 dollar late. You have been con. NO THANK. No good enough.

Hi, I do appreciate that price is reasonable good. But when I bought ticket my debit card was charged. Then after 3 days the same debit card was charge again!!! I wrote to service chat next day. No sorry at all, just pointed me to billing department. I wrote an email same day to billing department asking to return money as soon as possible as I need those money.. It is now 3rd day after I was charge twice and no contact from this company and no money back.. I feel as was robbed. Other thing. There was possibility to choose seats, but for additional price. I checked carrier website, and choose those seats for free no charge at all!!! Ricardas

My experience was great, customer service was great, I have health issues and have difficulties doing things online so the representative was very patient and kind. I will definitely use CheapOair again. I will definitely recommend them to friends and family.

This is how I really felt with my experience with CheapOair. They are more reasonable in pricing and they do help if you need special accommodations. I have no complaints. I have used Priceline, Expedia and Kayak before but they were not as helpful nor did really help with pricing.

Thought I was making reservation from SMF to PSP for 6/9/19, instead reservation when made and written in stone, was for a different date and destination, (6/10/19, LAX). Had to call and pay more to get a different ticket. Substituting a different day and destination is not cool!!! Let the buyer beware!!! I am going by car to SFO, so am taking my granddaughter there to fly out the next day to ONT rather than the preferred PSP..

Needed to make changes on my flight. They was very helpful. Made my day. Thank you all again. I would and recommended friends and family to choose this airline. The wait time was not long. Even when I had to be transfer to another department I was not on hold long.

Beware this provider. They do not tell you the real, actual complete price until after they require your credit card information. After booking a round trip flight with my wife, they informed that the one checked bag and one carry on bag would cost an extra $328. If I had known this I never would have booked the flight. Also they added a $60 admin fee that was never mentioned until after my credit card was charged.

I don't usually write a review, but this time I think it's worth mentioning. I had been CheapOair's customer since about 2010. I bought many tickets with them and everything was fine because I never needed help until recently. I booked 2 tickets to New Jersey for me and my husband in April 2019, but just one week before our departure, Wow Air went bankrupt and our flights were canceled. I contacted CheapOair customer service and they told me to contact the airline. I was confused coz I bought the tickets through their website and CheapOair processed my payment. I thought they would help me contact Wow Air and get some answer for me. So I contacted Wow Air and they said it would take 90 days. I wasn't pleased with customer service, but I didn't take it serious.

Terrible first and last experience. Awful! In case of any issue requiring customer service be prepared to stress yourself spending days, hours trying to connect with the the call center in India. They confirmed a flight, being that it has been long canceled by the airline due to bankruptcy. Besides they refused to comply with the option offered by the airline, which is to book with another airline. Instead, they push the refund as a mean to a unsatisfactory resolution. Truly this business should be avoided. It's a trap for the unaware.

WE called the first time. We do not like the first agent. He do not know what he is doing. Wish we got his name. That's why we called again and Angelo answered. He was very good agent. Very accommodating! HE matched the price from online, we do not want to book it online. How we wish all the agent is like Angelo. Easy to talk to, very clear information and has professional demeanor. Keep up the good work!

This morning I specifically selected a flight for a specific date. What was not apparent was Cheapo changed the date. I didn't realize it until I was trying to book car/hotel through CheapO so I called them and got tagged for a $50 cancellation fee. In my opinion, this site is deceptive. I will never do business with CheapOair again!

I have posted a complaint to customer service but got no reply. We were charged 36.00 per person to have a middle initial changed on one of our names. He then added the full middle name on both. Charging us 70.00. Seems like a scam to me and we called just to ask a question. That is a taste of your customer service. Very disappointed.

I booked a trip with them to travel from NYC to Orlando Florida may 8th thru May 14th. I checked my reservation and see leaving May 15th. I call them. They tell me the date was changed cause the ticket was cheaper. I expained that I need to leave on my original date. They tell me I have to pay $200 cancel fee and rebook or keep the 15th. They are rude and not professional. They will take your money. Do not travel with CheapOair.

The website indicated we could return our tickets for a full refund within 24 hours. We booked the wrong flights by accident and called within 5 minutes to cancel. They kept us on hold multiple times and then refused to allow the cancellation. The representatives were unhelpful and refused to cancel the tickets without a significant charge.

The gentleman I talked to was very good at making sure all info was correct. He was very kind and careful asking several times if he had the information correct. My husband and I were very pleased with everything he did for us. That is all I have to say, I hope it’s enough.

This is my 1st experience with this company & have nothing but awesome reviews for them! They have made my upcoming trip so easy & no stress, I will continue to always book my flights through CheapOair!

I searched for a flight from Raleigh, NC to Miami, FL. The search engine came up with Raleigh - MIA $99 exactly what I was looking for - WRONG. When you click on the Icon it automatically switched the airport to Ft Lauderdale so after I complete the booking I realized it switched me to FLL. It gets better then the ticket is non refundable so I figure no problem I will contact CheapOair and they will understand. WRONG AGAIN. First they said they were offering me a $50 discount on the new booking when I looked on my phone for the current rate this was actually not a discount when I called out the customer service they acted like they made a mistake and further discounted the rate but would not return money from misleading search engine. So I was stuck paying double.

I had booked tickets through CheapOair with Jet Airways before it went into liquidation and firstly trying to contact customer services through their online chat took over 30minutes. This was the 3rd time I had to contact them and each time the waiting time was at least a minimum of 30 minutes. I was told that the airline had gone into liquidation and I would get a refund which after 4 weeks I still have not received. To further add to all the complications they continued to email me travel reminders of the flight date when the airline had gone into liquidation. I then tried contacting them again and after waiting for over an hour still was not able to get to the bottom of why I was getting these emails. Most annoying and I would never use them again. It's true what they say you pay peanuts and you get monkeys. The after service is the worst I have had from any online travel agents. Just hope you don't have any issues with your booking otherwise expect the worst!!!

I have booked tickets using CheapOair. I received a text "The schedule for your flights has been changed by airlines." To know more about that I reached customer service. They kept me on hold for 2 hours to get the details. I do not have any other option except waiting. The star rating in the page did not allow me to give 0 stars. If it has then I should have given 0 even negative star ratings to CheapOair. I had to call them 20 times to know the details. Complete 8 hours in a day I had to spent to know details.

My friends and I are going on a trip to Europe in a few weeks and one of my friends booked all of the tickets. In error, he forgot to put my middle name on the ticket as it is reflected on my passport. As anyone knows, if the names on your passport and ticket don't match up (especially international) you are not able to board the plane. Upon calling Cheapo-o they blamed the airline and said that the airlines policy states they cannot change the name on the ticket.

Stupid!!!

The customer service lady was very friendly & cordial and comical. Made me happy in buying my ticket. I couldn’t ask for better service except for a free ticket to come back! Which made her???? laugh. Looking forward using CheapOair again soon!

I was very pleased with the service and price. I will use them again. They were very helpful!!!! Everyone was so helpful. They looked for the best price and they found it for me. And they found me a Great price on a rental car too.

Before take flight Spirit you have to $1000 in your pockets. If buy tickets $150 but be with you. God shacks please take but batter or rental car doesn’t worry money. You will not spend money less than $1000. I take Spirit I spend more $1200.

I booked a ticket for my mom flying from Europe. They had no problem with me booking my mom's flight and using her card. They told me a few times over the phone that is going to be one stop in UK London. Everything sounded just right until I got the booking # with the itinerary. It was a lie because it was actually a 2 stop flight in UK with 77 miles distance between each airport with no transportation assistance from one airport to the other. When I called back to make a change they did not offer me a better deal so I decided to cancel and get a refund, that's when they started to get rude, pushy and disrespectful. The call was transferred to a cancelation dept where they told me that since this is not my credit card but my mom's my mom would have to call back and cancel.

I booked a ticket which have changing airport in the return flight (from JFK to EWR). They put the notice in an extremely small font and pale color so I did not noticed it before booking. I called the customer service to change the return flight (and yes you can't do it through the website. You have to go through their rude customer service). I asked the agent to change the return flight to another one which I know its price, they put ~$110 extra charges on me although I did it less than 10 minutes after booking!! They also don't allow free cancellation within 24 Hours like the rest of the websites. They will charge $75 per passenger for cancellation even if you did it after few minutes and you have to do it through their rude customer service.

You are charged $50. for any errors. Within the 24 hrs should be free. I cancelled within 1hr because someone else is booking for me and I had to pay for each part of trip because return trip was on different carrier, since I was using CheapOair to make arrangement it should have been only one time $50. not $100.

Every time I've called with a question or to get information on anything, I've had excellent service. This time, Noel provided a better flight time at a lower cost and gave me an extra perk - free checked-bag insurance. He was professional, personable, and helpful, like every other customer service rep I've talked to.

We had a great flight from Memphis to Amsterdam but our return flight was a mess. Our initial flight from Amsterdam was delay because of the flights leaving London. This made us miss every other connecting flight. We were suppose to arrive in Memphis at 3pm. We made it home after 10pm. We had to run through ATL airport just to make the flight to Memphis. Oh yeah, our luggage was on a later flight so we had to wait an hour in the Memphis airport.

My flight cancelled and I could not get to my destination. I tried to get them to reschedule me but was told once you book no changes can be made. Keep this in mind when you book with these people. You can't control the airlines or the weather.

Updated on 6/11/2019: I booked my family’s & my flight from LA to India through CheapOair. When I was booking it showed the travel time was 21 hrs 05 mins by Air Canada. It said, "Check if you need transit Visa". I checked the CBT.com link provided by CheapOair & it said we don’t require a visa as we are Indians & traveling to India. So I booked the flight. After booking, CheapOair constantly kept changing my flight Itinerary & made it a 26 hrs 45 mins flight. And when I spoke to CheapOair customer service I was shocked at the intimidating language they used and said that they would cancel my tickets if I don’t want it due to so many hours added to my trip and that I would lose all my money as they had given me a Non-Refundable Ticket.

A change in flight plans (due to passport issues) caused rebooking and new flight charges. After paying an extra $840.00 dollars, we were assured that the other legs of our European trip were all set. We arrived at the ticketing counter to find out the rebooking never took place and after over 30 min on hold had to book directly with the airline and pay another $400.00. The flight insurance was useless, the cost for new flights and rebooking fees was not reimbursed. Stay away.

We bought a ticket via CheapOair on EVA Air airline from New York to Taipei, Taiwan for a handicapped person. Because the person is a handicap we selected a seat near an aisle. CheapOair confirmed the seat (Booking #**, Airline Confirmation **, seat confirmed 62H). But when we tried Check-In online the seat was changed. We called CheapOair and agent said that the airline assigns seats, not CheapOair. If we knew that CheapOair misled/cheat us by confirming the ordered seat, we would have not bought the ticket. Shame on you CheapOair! DON'T DO BUSINESS WITH CHEATER!

The representative that we booked with was extremely helpful and patient. He did his best to get us the best price possible. We were on the phone with him for quite a while, but he didn't seem in a hurry. Will definitely use this company again. Thank you!

Your customer service representative assist me with what I needed regarding to booking a my flight to Germany. He has a outstanding customer service experience. Good job CheapOair and thank you. I will use CheapOair service again in our future travels.

I changed my flight date and the lady assured me she will do everything for me and she did a great job. She was so nice and patient. Professional service and nice behavior. I will use CheapOair again for sure. Thank you for everything.

I'm sure that your customer service is excellent but your online booking site, for want of another word, sucks. I have two occasions had issue with your site, each resulting with double booking and loss of money. 1. Do not insert flight dates outside the date criteria selected by the customer. You might think you are helping but you are not. 2. If the system crashes during payment, do not take the payment and not confirm for a few days. I would not say that I am stupid but on my off days, the last thing I need is misinformation or user unfriendly or non idiot proof systems.

Booked flights for 2 people through the website with Malindo Air. Was not told that I was booking a 'zero baggage' flight. Website link provided for 'Baggage Fees' was broken and mentioned 'Airline not Found'. Upon arriving at the airport, was told it would be over $600 CAD for my 2 bags totaling 31KG. After much arguing, was told they would reduce the charge to $425 CAD, almost $90 CAD more than the actual tickets. Phoned CheapOair and was told there was nothing that could be done. If you're going to sell low fares, at least enable the customer to research what they are buying. Won't use again.

I recently purchased one way premium economy flights via CheapOair. The final price quoted and the invoiced amount turned out to be several hundred dollars more than the fare shown on their website so I requested a detailed invoice. It turns out there were two additional charges in addition to the advertised fare in the amounts of $21.90 and $180. The $21.90 was for Travel Assist which I did not request nor was even made aware of and a $180 agency fee. I spoke to them via Chat and had them remove the Travel Assist and fee.

After I made a cancellation and paid the penalty as well. I was told to pay more amount so that they pay me back. They did send me an invoice the same day and told me that I will get my money with 3 circles. I has been more than 6 months now and whenever I call the billing department inquiring about my issue I am getting the same reply from them. That I send an email with my bank statements since that time and they will respond within 48 hours. I have send several email. Unfortunately I do not get any response from them and when I call them again they say that they did not receive any email from me. How come all my emails are going to others except them? I checked again and again and make sure that I am sending to the right address. Moreover I am trying to find another alternative to send my complain but their system is not clear at all. My reference no is **.

CheapOair used to be helpful and cheap. Now, they charge exorbitant service fees, use completely unprofessional high pressure tactics and agents, make several booking mistakes that cost hours to fix on personal time, misadvertise fares in real time, and end up costing more agony and time to correct their errors than they are worth. I have also experienced their complete disregard for arranging disability accommodations which is super simple for them to do. I called to rectify this once and found out the REAL cost of my tickets were far less ($80+) than what CheapOair charged me, even with the $20 “coupon” they offered me. The ticket agent also lied and said the coupon I was given was only for car rental and hotel - not airfare. Our conversation was so scammy on her part. I spoke to several airline agents and escalations departments directly and they advised their tickets are CHEAPER to go directly through them.

No auto available, got better rate calling hotel direct, airfare booking went smooth and very good agent, Thanks for your service and a very good and helpful, experience agent, will use your service again. Some agents were very hard to understand, however not the one for booking my flight. He was GREAT!

Booked day one (for flight 4 weeks in future) and day two found dog could not fly due to airline rules, so cancelled that 2nd day. Total orig. flight cost $180 & we did not fly. Airline itself confirmed 24 hour free cancellation, but CheapOair keeps $100 of payment as fee anyway. Outrageous since NOT clearly advised at original booking/checkout. Not Cheapo at all. Never will use again.

When booking a series of flights + Hotel + car etc with CheapOair, BE AWARE that EACH ticket is separate in itself. Even though I was sent a single long invoice with all the separate flights, hotels etc of my trip. When my trip was canceled due to Hurricane Harvey, the total trip was not handled as a one booking but as many single units - each to be checked and double checked. It took quite a learning curve for me to manage - the end result of my bureaucratic seeming muddle, is very satisfactory. Lesson is, that CheapOair handles, and is good for simple single small steps - nothing multiple or complex.

We booked a flight on CheapOAir. Realized in less an hour that it was for the wrong day return. Called the support desk and they told us they couldn’t change it. If we wanted to change it would cost us $500+. International and US federal laws allows changes to be made or flights to be cancelled within 24 hrs of booking. Apparently CheapOAir is not interested in complying with the law and scams consumers.

CheapOair saved me $400 on this booking. After having lost the last seat, I got a call out of the blue from a CheapOair agent who was following what I am doing, INSTANTLY he gave me what I wanted fast and cheap! It renewed my confidence in their service and I would recommend you give them a try.

I booked a domestic ticket and rental car service. When I arrived at the given address there was no sign of car rental. I tried to contact the customer service without any luck. No one even picked up the ph. I tried live chat but no luck. On Google search I found one contact number and called and the person was so rude - his words 'where the ** are you'? After a long wait when a van showed up to pick me up but she told me that it was not their booking. My name was not in their list. When got to the office she found that the system had not been updated. Lots of HIDDEN COSTS - I was charged more than I expected. When contacted their billing centre they were not helpful either. If you want to experience best WORST online booking experience CheapOair is the one.

I was looking for airline tickets for my wife and to travel to the Philippines. Went to CheapOair to check out the price and the available seats. The website for CheapOair will not allow you to check for available seat assignments before clicking on the "continue booking" spot. I did so only to find that none of the available seats were desirable. After exiting CheapOair I went elsewhere to find what I wanted. The next day I find that CheapOair had finalized the booking that I did not "Finally" authorize. I merely was moving as required toward the specific seating availability. Now CheapOair is charging me for the flights I did not agree to.

I'm pleased to let you know how great the service was and I greatly appreciate the agents' professionalism and courtesy. Very well done!!! Concise and accurate covering each and every concern. Thanks again!!!! I'll be looking forward to booking again and I will recommend your service to a friend or family member.

I booked a round trip flight for two through this company. After I paid and received an email confirmation they changed the return flight to a later time. They refused to refund my money even though I caught this five minutes after I booked. Stay away.

Representative had good customer service skills. He took his time and looked at all the available options to get me the cheapest flight. I feel he went above and beyond to assist me. Even though representative was from India, he was easy to understand.

They sold me tickets with US connection without letting me know that I will require a US visa in order to land there and take my next connecting flight and when I tried to cancel it they asked for 300 cancellation fees and 175 administration fee. They are dishonest scammers. They just sell people ticket which they know they will cancel so that this thiefoair can make more money. I will never use it again and I will tell all my friends and family to not use thiefoair.

Just booked a flight on CheapOair for the first time, and immediately realized it was for the wrong destination. My fault for not confirming, but when I inputted a destination, the first two options were for something completely different. I did a search for a flight to Miami for the 11th of December, and the first option was for the 10th, the second for a flight to Orlando. Was a great price so booked the second one (used to flying to Orlando, didn't click in) and then realized my mistake.

I am so disappointed with my experience. I called and booked a flight but somehow got a 25 hour flight. When I called in the associate was extremely helpful and for an additional 100.00 found me a flight. He was helpful except he failed to inform me that my debit card would be billed twice for the airline tickets. American Airlines billed me an additional 535.00 after CheapOair billed me 1204.02. I am so unhappy. I called in the very next morning when the new charge from American Airlines hit my account. This transaction is going to overdraft my account and I was NOT expecting the extra charges. This is so unsatisfactory and troublesome. I will NEVER do business here again and I will tell everyone I know what you have done to my account. I will say that the associates did try and help me.

Great experience, great customer service. Clerk was able to book my plane ticket with my desirable schedules. I will recommend this mean of travel purchasing, as well I have the best experience with customer support to arrange my desirable trip.

Booked a flight but later found out that the transit required VISA, so we had to cancel the flight which we tried immediately. But was on hold for an hour before we get through and then they charge 75$ per head for two people for cancellation. The Dept. of Transportation allows for free cancellation within 24 hrs and so this fee seemed exorbitant and a fraud.

Usually airlines allow 24 hour cancellation if flight is from or to United States. I booked ticket and immediately in next 5 minutes realized that Google Chrome autofill option used my wife's last name and I called them to see my options. They mentioned that I have to pay 75$ service fee to cancel ticket even though it is booked some 10 minutes back or 25$ to rename it. There are lot of these other services that they offer like premium customer service option, price match within next 24 hours. They sound like way to rip you off. I paid 5 bucks or so for price match service with no use.

I booked the ticket on April 30, 2019, over the phone and the person who helped me told me that there will be no charge if I cancel within the next 24 hours. I trusted him and then confirmed my ticket. Next morning, I called CheapOair to cancel the ticket due to my wife visa issue. Someone picked up the phone and the moment I said I need to cancel the ticket, they transferred the call and I had to wait for more than an hour. This was quite frustrating. One person after an hour picked up the phone and was ready to cancel the ticket and told me he will charge me $75. I insisted that the person told me there would be no charge. And he said OK. And transferred my call without letting me know. I again waited for an hour just to talk to someone and no one responded.

I booked roundtrip ticket from YVR to MNL for 3 adult and 1 infant on lap through CheapOair for Hong Kong airlines. When they email me the ticket I noticed that the ticket number was pending for my infant but there was a charge on the receipt. I called CHEAPOAIR to ask about it and they said we will purchase the infant ticket on the airport. After a few weeks I received an email that HK Airlines change their flight schedule and on the change we will have a 24 hours layover in HK. I accepted the change and asked them to send me the new confirmation. In the confirmation I saw that they already issued a ticket number for my baby and I still saw that there is a charge for it which made me think that everything was settled so I Booked a hotel room in HK for the night and it is non- refundable. So April 29 came for our flight so we checked in but when we are almost ready to board the plane.

I realized several days after I booked my ticket that I had the wrong day on the return flight. The customer service representative I spoke to worked so hard to come up with a solution and found one that really worked. I am so appreciative and will come back to use CheapOair again!

The advisor made the process very easy to follow. Also he found my wife and I two round trip flights, which saved us an overnight stay. I would recommend to one who wants to speak to a person. We are retired! The flight was from Tampa to San Juan, Puerto Rico.

I booked a flight with CheapOair months in advance and got confirmed for the flight. With that information I booked hotels for my stay. Last week I was notified that my flight was canceled and they offered me another flight a day after the original departure. I have been with customer service on the phone and on their chat forum and they just keep you waiting until you just can't wait anymore. There is an available flight (through CheapOair) with the same airline, same date (of the original flight) that departs only 10 minutes earlier from the flight that got canceled. I have asked multiple times to get booked on that flight and so far I'm getting no answers. You are better off paying a little more and avoid all this hustle, which at the end might end up to be more expensive.

This happened with me twice now, first time it happened I thought something might have gone wrong on my end. But the second time I checked thoroughly and here’s what happened: when I search for a particular date of travel and select it, the confirmation has a different date auto selected and when you call them and explain they charge for changes. That's it. No other solution!! I see other reviewers have similar situation. Whoever wants to take a chance be extra extra careful but I am not going for the third time so goodbye CheapOair.

Because of significant changes in my upcoming flights, I had to cancel. I got 5 different notices of flight changes over a 6 month period of time from CheapOair and the last one actually had me arriving in New York City at 1 am in the morning the day before my original flight was scheduled to land. I was able to get a full refund from the airlines directly but CheapOair kept the money for upgraded seats that I paid for on all connecting flights. They affirmed that they would give me a refund... twice... but have yet to do it. This was after my fourth contact with them. Twice on the telephone and twice in on-line chats which I was able to get transcripts from and yet they have not delivered on their word. I will never use CheapOair again.

Searched for and booked a ticket for some inter Europe travel. A page popped up for Flexible dates, not sure what happened but all of a sudden my itinerary changed to the 10th. Tried to fix this with Customer Support within seconds but 70 minutes later just paid the $150 fee so I didn't have to talk with these people again.

I found the agent to be friendly and very helpful and patient with all my questions and concerns. She successfully informed and guided me for a long time until I was able to choose and purchase a ticket. When, at the end of our transaction. I asked where she was and she said India, I laughed and said what time is it. 3 in the morning!!! I told her she was more alert than most of us at 8am.

I recently had my first experience with Cheapoair. They do offer good deals on flights, and offer many airlines to choose from. I was initially satisfied when I booked my flight. However, 5-6 weeks before my travel date (California-Thailand), I was notified by text message there was an urgent matter and I had to contact a representative. I was told our outgoing flight was cancelled by the airline. I would think this should be an easy matter to resolve, as there were many other flights on different airlines the same day, I thought Cheapoair would let us select another. That's where the trouble began. Apparently, if a flight is cancelled, even that far in advance, Cheapoair will ONLY let you (for free) select another flight by the same airline.

I had to change my flight dates and although the outcome wasn't what I liked, the telephone attendant was honest and polite. Really cannot ask for more than that. I will most likely use this service again in the future.

I had booked a flight with CheapOair only to find out that it was to be EXACT 293.00 cheaper on 2 other websites within 12 hours of booking with them. They have a SO CALLED policy PRICE MATCH GUARANTEE until you call to DISPUTE the rates and then YOU as the customer has to provide proof and even after going through all of that they CheapOair still will argue but will cancel your reservation for 50.00 per person knowing that they had MISLEAD you, the purchaser. Not only had I spent an hour on the phone trying to get this flight booked but then I had spent yet another 1/2 hour in chat trying to resolve this problem which by the way is still not resolved.

1 - I selected tickets that were not disponibles in spite of nothing was written in the reservation site. 2 - at the last in the last stage of the reservation the price increased suddenly by a considerable amount. 3. After 15 minutes that I finished the booking, credit card data included, a Cheapoair agent phoned me and with a lot of patience and politeness, informed me, that the reservation I made is not valid. Immediately he recommended me another possibility that I accepted and the reservation was made.

I booked the flight for my all family members from Toronto to Vancouver (May 14 to May 19) on Feb. 24 for Sunwing airline; but when I wanted to pre-pay for my check-in baggage on Sunwing website yesterday, I found the record for depart date is one day different: depart at May 15. The assistant in CheapOair didn't know about it until I called them. After talked to several assistants about this, the line transferred to the manager, he said he can't do anything. Only cancel the flight without compensation. But I have already booked all hotels for every day. He just said the Sunwing changed the date, but why you didn't remind me on time?

Called to make a reservation when their online platform wasn’t clear enough. This took 25 min and was told I’d receive a email to look over and make sure the spelling was correct. (No mention to charge you to fix their mistakes due to English being their second language) But after not receiving a email 1.5 hours after I booked it and they charged my call I spent another 30min trying to figure out what happen only to find out after I got the email they had misspelled the second trailers last name by 1 letter.

Booked a flight less than 48 hours ago and wanted to change it to a flight that was shorter distance, same airline, same price and CHEAPOAIR wants me to pay them $400 to change it. UNREAL. Read the fine print because they will make you pay for it if you don't. Paid almost $1000 for these flights and can't cancel or change within hours. I WILL NEVER USE THEM AGAIN.

All was fine with the experience, until they tried to convince me that since I didn't have my middle name on my ticket (to match my passport) that I wouldn't be able to get on the plane. They said they would be able to help me "this one time" for the cost of $200 per ticket. There were two of us so it would have totaled $400! I said I was going to call the airline directly to verify this and see if I had to do that and the representative said, "No - the airline can't help you with this, only we can!"

We had our airline tickets, purchased through CheapOair cancelled. We had to suggest an alternative flight to the CheapO agent. Then he quoted a price and said we had baggage included. We found an unexplained charge on our Visa and called CheapO - they said we had to pay for baggage. Then they called and said we had to pay for seat assignment too. Our air ended up costing more than $500 more. They don't care. Use someone else!!!

I called them to book the ticket and paid $1600 for it. I went to their site. Saw an exact ticket for $1400. They charged me $75 cancelation fee to book another flight from their website. Customer service is as bad as it gets. Took me 2 hours to explain simple things.

Our trip from Newark to Milan has been cancelled by CheapOair without any reasons and it is now almost 48 hours that I am waiting a feedback, despite several attempts made via telephone calls and emails. This is shockingly unprofessional.

I booked flights to Europe early April. When I booked everything had the correct dates but when I got the confirmation, the dates changed. CheapOair did not give me any explanation or notice. I’m really in distraught because it messes up my whole schedule in Europe. I will not be using this company ever again and will be disputing the charge. BUYER BEWARE.

I was very pleased with my recent Customer Service experience w/ Aron. He was polite, attentive & patient. All the necessary qualities for a excellent customer service representative. He was a true gem!!! I would recommend CheapOair customer service department and Aron without any reservations. Keep up the great work.

These people have no idea and bounce your calls around and waste your time. We've called 15 times and spent over 4-5 hours total being on hold, being hung up on multiple times even though we never raised our tone or were at all offensive. We just wanted to have them schedule our first flight that they said they had to change via email 7 days before our departure! To be a flight that makes sense without connecting flight so we don't miss our connecting flight but these people have no idea what they are doing. One even said she is getting off work in 5 mins so she can't listen to me or be on call with me anymore and to call a phone number & press 1 to get directly to the right department, after writing the number, I looked immediately at my phone and it was the same number I dialed and same "1" selection I made then I said WHY did I get transferred to YOU by dialing this number & option.

Seriously upsetting experience with CheapOAir. I found their claim for low cost flights, and booked. Big mistake. Baggage cost, for CARRYON, was $60!! The flight outbound should have been am, but came through pm— too late. I called to change the one flight, and $169 was quoted as the additional cost plus change fee! I cancelled (30 min after booking, 2 months before travel). Cost? “Free cancellation in 24 hrs” claim, mind you, and minutes later, was $50, plus $31 to cancel the rental car! Very expensive fees for absolutely nothing. The phone reps are foreign-born, rude and difficult to understand. I felt so ripped off by CheapOAir that I decided to drive.