CheapOair Reviews

Called to say that I was going to miss my flight, car trouble on my way to the airport. Wanted to know if I could get on the next flight. I was told "no" because I had a basic ticket, no refunds or charges. My ticket would be canceled and I would have to buy another ticket. I would lose the money I paid. They couldn't help me anymore they told me. So I called United Airlines and they put me on the next available flight with no extra fees!!!! Thanks CheapOair for not trying to help me resolve my problem and trying to keep my money telling me that I needed to purchase another ticket.

I booked a round-trip flight for my daughter from the US to Prague and back for a four-month trip. CheapOair sent me two emails during her time away letting me know about very minor changes to her return flights. Yet, when the trans-Atlantic portion of her trip was cancelled altogether, we were NEVER notified. It was only because I never received an email the day before she was to fly home enabling her to check in online for her flight home that I called the airline and learned that the trans-Atlantic portion of her flight had been cancelled.

Booked a domestic ticket for my mom and used her common first name "Debbie" instead of birth name "Debra". Customer service wanted to charge a $34 name change fee. I felt this was ridiculous to have to charge a fee so I asked to cancel the order, which the person replied that they would charge a $50 cancellation fee. I asked to speak with a Manager and they transferred me to a customer care specialist.

I booked my flight 3/18 for 7/2 with them. I heard my connection flight was cancelled because the company went bankrupt. I called them multiple times to see how it stands. They told me it was too early to check. I emailed and was on phone many times. They finally sent me an email, telling me that my flight was cancelled and they will return my money, not all of it, within two pay periods (which I did not understand that).

Great price, checked for several weeks before decision. Car rental price great, after air travel secured. Tried to secure within approximately six months of trip. Fulfilled! Very satisfied with arrangements. Would recommend to others. Prices good. Times for travel very flexible.

I booked through CheapOair for my flight, car, and hotel reservation for May 15/16. Although the flight was fine, the car rental was unavailable--despite the assigned time. AND, more importantly, the Delta Hotels By Marriott Anaheim Garden Grove reservation was horribly executed. If you want to WASTE YOUR TIME, MONEY, and ENERGY, stay at the Marriott Anaheim Garden Grove hotel.

I called and the agent that helped me was wonderful. He turned my experience with booking online around. I was very stressed and he made things easier. I would definitely use CheapOair to book next time I need to travel.

I did buy 4 tickets. In about 15 minutes when I went to check my email to print out, I notice that the dates was wrong, and it was my mistake but in their web site page said NOT FEE CANCELLATIONS. Well that is bull .... Their charge $300 dollars, and like I said it was about 10 to 15 minutes. I call them but by phone and with all my credit card information, there nothing that I can do.

I was trying to make a booking for Turkish Airlines and was having problem. All of a sudden I got the call from CheapOair. I booked my ticket. Then made hotel reservations (free cancellations). Now I cancelled my trip. Ticket is non refundable (guy did not tell me what he was doing to me). Hence if I don't travel, no refund is made whatsoever. On hotel cancellation, they are charging me $30 for each cancellation and have not given any date for refund of the amount (open ended). I don't know when I will get my money. At the same time I cancelled a booking with Airbnb, I immediately got a notification of full refund which will reach my account in ten business days. They claim they will call you if you email them. They never called me when I emailed them. I learned the lesson of my life with CheapOair.

We booked our flight to Quito Ecuador on CheapOair with Support Package. Cancellation should have been free. Initially, we booked this flight online. When we thought we were done, we got a call from CheapOair that our booking did not go through. The agent said he would help us re-create exactly what we had before. I enquired about cancellation because I noticed on the top of the page, it says 24 hours cancellation. He said because this is International flights, there will be $75 cancellation per person if we cancel. But if we have the Support Package, then it will be free. Because I haven’t been able to confirm our tour in Ecuador, I thought it would a good idea to buy the package. The agent told us that he would put this into two bookings. I thought nothing of it. He confirmed it with emails and texts.

Flight to Brooklyn - Everyone's computer systems were down, so it took all afternoon, but that wasn't the fault of the person doing the booking. He was professional and did the best he could. It took a while, but we got there in the end.

I booked a flight for my son for a Saturday. Put in all info for billing and the date changed to Monday and said thanks for picking an alternative day. I didn't pick an alternative day. I picked Saturday and it booked same flight on Monday. I called immediately and was told it would cost an extra $110 to change it or 50 to cancel. I was so frustrated. I ended up paying double the cost as just booking on the airline website. Never again.

I feel like I was scammed by this site. What they do is lure people with relatively low prices, and then once you are in their trap, they will suck your money with the fine print. Every little consultation or change as minor as it seem they will charge you with no remorse. Worse part is that their service sucks. I requested a change for my flight, they did it wrong and wanted to charge me for the correction. There is when I realize they were not only charging me for the fare difference but for a lot of "service fees". Ended up paying much more in those service fees than on the tickets itself. My recommendation is to use more reputable sites.

Had booked flights from India to Santo Domingo. Mumbai - Delhi - JFK New York - SDQ Dominican Republic. Departure date 8th June 2019. Return flight 27th June 2019. The departure flight had a major time & airport changes were huge! Itinerary changed for more than 6 hours due to which I wouldn't have been able to catch the connecting flight. The return flight was cancelled through the airlines. I couldn't accommodate any changes and rebookings after cancellations because I was on a short visa from 8th June to 27th since I was travelling for a surgery for specific dates. But CheapOair has refused to offer any refund for my flights. Calls unanswered or disconnected after hearing out my details. Feeling cheated for 2200 USD without being at any fault! How do I get them to refund me my money? My flight e-ticket no -**. Kindly verify the details if anyone doubts this review????

I could never book the airfare, the website was not easy to manage, it was not easy to move throughout the pages to view the different airfares, airline carriers, dates nor click on desired airfare! Disappointing!

When I booked with CheapOair, I received a confirmation. Then 10 emails ads. One of them was mentioning that I HAVE to call CheapOair because it was a problem... I did. The dates and fly I booked was no longer available. When a company advertise something online, this company must be not deceive its client with false advertising, this is a legal matter. It doesn't seems to disturb them because who will go to court for a ticket @$600 and they know. So, they will pretend that they are not responsible of Airline (but client is responsible of CheapOair advertising??!! Logic!!! Check out their answer).

This company’s service is not to trust. On April 30th I booked a flight on their website to leave at 7 am on May 25th to NYC however; the confirmation showed a different flight schedule with an 11 am departure. I called CheapOair immediately after receiving the confirmation via email, spoke to a supervisor who made the modifications on their end, ensured My reservation showed departure at 7 am. I then received another email confirming this Schedule. As the time approached today May 24th, and I am ready to check in for my flight I was surprised to see the flight was changed again to 11 am. The supervisor who I spoke to this morning said I was the one who made the last modification on May 1st which is not true.

I've been using Cheapoair since i can't even remember (i'll say 2009-20010), so about 10 yrs. They've always been my first go to site for cheap flights and everything was good in the beginning but as of recently, the company has gotten a little sneaky with their fees and the way they go about your bookings. I'll recount two recent incidents - i'm sure others have found themselves in similar situations:

I made reservations through CheapOair to fly out from Missouri to New York on May 23 flight time at 12:27, return flight day May 27, departure time 7:05 am. I checked my itinerary the day before the flight and found out that my returning departure time had been changed to 5:01 am. I thought no biggie. Just a couple of hours. I drive an hour and half to the airport only to find out not only had the time changed but so had the day. They changed my flight day to May 22, a day early. Well, needless to say I didn’t get to go on my trip.

CheapOair charge me $238 for SERVICE FEE??? Why they didn’t let clients know about this ridiculous charge??!! This company is a total **! PLEASE AVOID THIS CHEAPOAIR!!! You guys have to stop doing this to people!! Bad news spread like a disease!! Why don’t you guys find a decent job other than cheating clients!!!

I have done extensive online shopping for flights and have booked them with several online sources. I have never had such an awful experience as with CheapOair. They have a 24 hour cancellation policy, so they say. Yet when I tried to cancel the flight within 12 hours, they gave me nothing but frustration. At first they said they couldn’t do it, then they said they would, but there would be a $50 charge. Finally, after talking to a supervisor, and reading him their rules and regulations that I found online they agreed to cancel the flight. Then it took two more calls to verify the cancellation because they kept sending email confirmations for the flight. I wasted at least 3 hours dealing with them and will never use them again.

Had an important family affair to attend. Got to airport two hours early.... Was told our flight had been cancelled. Frantic to get there I was forced to buy new tickets from another airline since CheapOair could not reschedule for two days. My family was at receiving airport for my original flight picking up other family from another airline. While there my CANCELLED flight came in “on time”. Now I am demanding a refund and again I am getting the runaround. We were actually bumped from our flight.... More than likely they resold our tickets to someone else for a higher price. I have heard of this type of scam but never thought I would be a victim.

I booked two tickets on CheapOair before realizing that that multiple long layovers added 11 plus hours to each trip. I immediately called customer assistance to inquire about options with shorter layovers, and was told that anything with shorter layovers would add $500 plus to each ticket. I went online and found a NON-STOP option for the same price, dates, and airports. The nonstop carrier was listed on the CheapOair site at triple the real price. They lied to me in order to sell their crappy bottom-grade flights. I ended up eating the price of the two 20-hour flights in order to rebook the nonstop flight at virtually the same price. Bottom line: this company is dishonest and disreputable. Beware.

I initially booked a trip on CheapOair, because the fare was a little cheaper than other sites. I thought, well, I will give it again. Also, in the CheapOair website said that if you paid extra money (I think it was about $12), you would be covered for cancellation fee and "speedy" customer service. So I did, as well as extra money for "price drop alert" (extra $5). I thought with these 2 extra paid service, I would be OK. But I was wrong or being played by CheapOair. My first booking was for early May, but my job would not let me go because they need more time for scheduling. So I had to cancel it less than 1 day.

I booked a flight through CheapOair. I had to postpone it for several reasons. I called their customer service line which routed me to a call center located in India. Spent a total of 3+ hours on the line with several agents who where all EXTREMELY disrespectful. They did not explain the flight change policies and pricing breakdowns well and kept on changing what they would say. The company wanted to charge me as much money as I had initially paid for. The agents were not attending to my concerns and refused to answer some of my questions nor help find me a satisfying resolution or cancellation alternative.

Booked tickets for my kids and myself. They send me an email pushing me to a different flight. When I tried to get that resolved over phone, they kept me on hold for >45 min two times during the day and then when it finally connected one of those instances, they hung up. Online support is also bad. No response to email either.

What a terrible company. I never will buy a ticket from them. I filled out all the information correct. They made a mistake and didn't put my son’s middle name in it. I called several times Sunday. Price was $75 for name change, another customer service representative told me call FinnAir. I called FinnAir... They told me they can't do anything because I booked with them. So I called back again. They hang up on me. So I'm still there where I started on Sunday. What an unprofessional company. Price on Friday will be 150$... By the way I called FinnAir and they said if I would of book with them would be $25.

I have bought tickets via CheapOair few times. Each time they made some error and then compensated me with a discount voucher to be used on my next flight. However every time I try to use the voucher, they would give an excuse saying, "Sorry the fare is already low." Why would they give a discount voucher if they can not honor it. This has happened many times. When I ask for Customer service, they keep passing my call from one rep to another then to hold for hours and hours. Very very bad service. Their fares are not something to brag about. Several sites offer same fares or even less in some cases.

CheapOair scheduled me a roundtrip flight from St Louis to Maui. There was a problem and I lost contact with them. Upon regaining contact and a different agent I was booked for a one-way flight at an increased price. I objected only to be told there would be a 50 dollar cancellation fee on top of the 70 dollar service fee. Fair warning, do not use these ripoff pieces of **. If you do there is a good likelihood you'll be just as pissed off and ripped off as I right now.

The representative had a heavy accent, but I am used to the pronunciation, since I am a Substitute teacher and I have Indian students. I understood him. I did not have any good choices, except one flight, (the one I booked). I have a 1:35 a.m. flight that day and I will arrive at 3:40 p.m. This will certainly be a long layover until my flight. I was so disappointed to see that there was a charge of $3.95 to have the Boarding Pass, on an iPhone!! I am waiting until the day when passengers are charged for using the Bathroom! To have your Boarding Pass on the phone, used to be free!

Searched for a specific date. But for some reason the website changed the date. Not the only person this has happened to. Cost me twice as much to change the date to the correct one. They know they're scamming people AND aren't doing anything to fix it.

I booked a flight through this online company. I checked twice the booking time & date, as it was not 100% clear as they decide to use a 12 hour clock & denote P instead of PM. I was booking a flight for the next day. The booking comes through for a flight that departs in 7 mins time. I contact the agency who inform me that I've already missed my flight & that there is nothing they can do?!? Fraud.

I guess you get what you pay for. We booked a trip several months in advance. A month before we were to travel, we were notified that the flight that we booked never really existed in the first place and that we needed to choose to leave one day earlier or one day later. (Good thing we hadn't begun to book our hotels). It would frequently take a few phone calls to the help center to find someone who knew what they were doing. While we were away, out of the country, the plane that we were to fly home on were grounded worldwide. (Boeing 737 Max 8) I called the airline itself to see what the status of our flight was and was told that the flight was, indeed grounded.

Overall I am satisfied with the nonstop ticket I purchased for my 16-year-old son. I paid $158.00 dollars. But a few minutes after I had purchased the ticket, I saw a better deal for a round trip ticket that is now $179.00. Which is is only a few dollars more & way better than the one-way ticket I have already purchased.

I received great customer service and all problems resolved immediately. Prices were also very affordable. I would definitely recommend your company to family and friends. The only thing I did not see on your website that if a traveler will need a special visa to where they are traveling I believe the travel agency should advise us of the necessary traveling documents.

After the second time Cheapo sent me a confirmation that didn't match the flight being the second time they confirmed the proper date then sent itinerary that was for a flight 30 days later so first time they basically told us get lost and we had to eat the cost of both flights. The second time they said they would take care of it. After an hour and a half on the phone with them trying to convince me to go to two other airports that would cost an additional 50$ in transit taking more than 5 hours to get to either of them they continued to keep me on hold telling me a number of times they have a flight.

Site was fine. Ease of use fine. Travel experience was horrible. United is awful therefore the whole experience was spoiled. If you travel as "economy" United goes out of their way to make traveler feel like a piece of dirt. And they treat you like garbage.

A solid, no-frills site with cheap airfare. Make sure to pay attention to the booking info as some airlines charge for carry-on baggage. They were about as helpful as can be for a site that carried the cheapest airfare available, so don't expect much; but, they did their job competently and there were no issues with the actual tickets I bought.

I'm an ongoing customer with CheapOair for the past year. This has been my best experience ever in booking a flight, even with other Airlines. My representative, Aubren was kind, patient and very helpful. He was the one that made my experience SO great!

So glad I found the CheapOAir site. I did it via looking up best flight search sites and sort of picked through. Other sites kept popping up first but I had been there so persisted. Luckily I found this one. Extremely easy to use and great support! Made my air reservations at 3 am on the site and then the next day made a great car rental reservation on the phone, as well as checking my name listing. They answer right away. Glad I found the site. Will use them again!

I have been using CheapOair for the past few years for my annual trip to Switzerland. The agents when I need them are always polite and helpful. The site is easy to navigate. I did try others, nope. Will be back next year. Jean

Priced displayed in the currency you ask on the top right button then they switch to US without telling you when you are doing the booking. When you receive confirmation you have to go all the way down down down the email to see that you have been charged in US. $900 dollar late. You have been con. NO THANK. No good enough.

Hi, I do appreciate that price is reasonable good. But when I bought ticket my debit card was charged. Then after 3 days the same debit card was charge again!!! I wrote to service chat next day. No sorry at all, just pointed me to billing department. I wrote an email same day to billing department asking to return money as soon as possible as I need those money.. It is now 3rd day after I was charge twice and no contact from this company and no money back.. I feel as was robbed. Other thing. There was possibility to choose seats, but for additional price. I checked carrier website, and choose those seats for free no charge at all!!! Ricardas

My experience was great, customer service was great, I have health issues and have difficulties doing things online so the representative was very patient and kind. I will definitely use CheapOair again. I will definitely recommend them to friends and family.

This is how I really felt with my experience with CheapOair. They are more reasonable in pricing and they do help if you need special accommodations. I have no complaints. I have used Priceline, Expedia and Kayak before but they were not as helpful nor did really help with pricing.

Thought I was making reservation from SMF to PSP for 6/9/19, instead reservation when made and written in stone, was for a different date and destination, (6/10/19, LAX). Had to call and pay more to get a different ticket. Substituting a different day and destination is not cool!!! Let the buyer beware!!! I am going by car to SFO, so am taking my granddaughter there to fly out the next day to ONT rather than the preferred PSP..

Needed to make changes on my flight. They was very helpful. Made my day. Thank you all again. I would and recommended friends and family to choose this airline. The wait time was not long. Even when I had to be transfer to another department I was not on hold long.

Beware this provider. They do not tell you the real, actual complete price until after they require your credit card information. After booking a round trip flight with my wife, they informed that the one checked bag and one carry on bag would cost an extra $328. If I had known this I never would have booked the flight. Also they added a $60 admin fee that was never mentioned until after my credit card was charged.

I don't usually write a review, but this time I think it's worth mentioning. I had been CheapOair's customer since about 2010. I bought many tickets with them and everything was fine because I never needed help until recently. I booked 2 tickets to New Jersey for me and my husband in April 2019, but just one week before our departure, Wow Air went bankrupt and our flights were canceled. I contacted CheapOair customer service and they told me to contact the airline. I was confused coz I bought the tickets through their website and CheapOair processed my payment. I thought they would help me contact Wow Air and get some answer for me. So I contacted Wow Air and they said it would take 90 days. I wasn't pleased with customer service, but I didn't take it serious.

Terrible first and last experience. Awful! In case of any issue requiring customer service be prepared to stress yourself spending days, hours trying to connect with the the call center in India. They confirmed a flight, being that it has been long canceled by the airline due to bankruptcy. Besides they refused to comply with the option offered by the airline, which is to book with another airline. Instead, they push the refund as a mean to a unsatisfactory resolution. Truly this business should be avoided. It's a trap for the unaware.

WE called the first time. We do not like the first agent. He do not know what he is doing. Wish we got his name. That's why we called again and Angelo answered. He was very good agent. Very accommodating! HE matched the price from online, we do not want to book it online. How we wish all the agent is like Angelo. Easy to talk to, very clear information and has professional demeanor. Keep up the good work!

This morning I specifically selected a flight for a specific date. What was not apparent was Cheapo changed the date. I didn't realize it until I was trying to book car/hotel through CheapO so I called them and got tagged for a $50 cancellation fee. In my opinion, this site is deceptive. I will never do business with CheapOair again!

I have posted a complaint to customer service but got no reply. We were charged 36.00 per person to have a middle initial changed on one of our names. He then added the full middle name on both. Charging us 70.00. Seems like a scam to me and we called just to ask a question. That is a taste of your customer service. Very disappointed.

I booked a trip with them to travel from NYC to Orlando Florida may 8th thru May 14th. I checked my reservation and see leaving May 15th. I call them. They tell me the date was changed cause the ticket was cheaper. I expained that I need to leave on my original date. They tell me I have to pay $200 cancel fee and rebook or keep the 15th. They are rude and not professional. They will take your money. Do not travel with CheapOair.

The website indicated we could return our tickets for a full refund within 24 hours. We booked the wrong flights by accident and called within 5 minutes to cancel. They kept us on hold multiple times and then refused to allow the cancellation. The representatives were unhelpful and refused to cancel the tickets without a significant charge.

The gentleman I talked to was very good at making sure all info was correct. He was very kind and careful asking several times if he had the information correct. My husband and I were very pleased with everything he did for us. That is all I have to say, I hope it’s enough.

This is my 1st experience with this company & have nothing but awesome reviews for them! They have made my upcoming trip so easy & no stress, I will continue to always book my flights through CheapOair!

I searched for a flight from Raleigh, NC to Miami, FL. The search engine came up with Raleigh - MIA $99 exactly what I was looking for - WRONG. When you click on the Icon it automatically switched the airport to Ft Lauderdale so after I complete the booking I realized it switched me to FLL. It gets better then the ticket is non refundable so I figure no problem I will contact CheapOair and they will understand. WRONG AGAIN. First they said they were offering me a $50 discount on the new booking when I looked on my phone for the current rate this was actually not a discount when I called out the customer service they acted like they made a mistake and further discounted the rate but would not return money from misleading search engine. So I was stuck paying double.

I had booked tickets through CheapOair with Jet Airways before it went into liquidation and firstly trying to contact customer services through their online chat took over 30minutes. This was the 3rd time I had to contact them and each time the waiting time was at least a minimum of 30 minutes. I was told that the airline had gone into liquidation and I would get a refund which after 4 weeks I still have not received. To further add to all the complications they continued to email me travel reminders of the flight date when the airline had gone into liquidation. I then tried contacting them again and after waiting for over an hour still was not able to get to the bottom of why I was getting these emails. Most annoying and I would never use them again. It's true what they say you pay peanuts and you get monkeys. The after service is the worst I have had from any online travel agents. Just hope you don't have any issues with your booking otherwise expect the worst!!!

I have booked tickets using CheapOair. I received a text "The schedule for your flights has been changed by airlines." To know more about that I reached customer service. They kept me on hold for 2 hours to get the details. I do not have any other option except waiting. The star rating in the page did not allow me to give 0 stars. If it has then I should have given 0 even negative star ratings to CheapOair. I had to call them 20 times to know the details. Complete 8 hours in a day I had to spent to know details.

My friends and I are going on a trip to Europe in a few weeks and one of my friends booked all of the tickets. In error, he forgot to put my middle name on the ticket as it is reflected on my passport. As anyone knows, if the names on your passport and ticket don't match up (especially international) you are not able to board the plane. Upon calling Cheapo-o they blamed the airline and said that the airlines policy states they cannot change the name on the ticket.

Stupid!!!

The customer service lady was very friendly & cordial and comical. Made me happy in buying my ticket. I couldn’t ask for better service except for a free ticket to come back! Which made her???? laugh. Looking forward using CheapOair again soon!

I was very pleased with the service and price. I will use them again. They were very helpful!!!! Everyone was so helpful. They looked for the best price and they found it for me. And they found me a Great price on a rental car too.

Before take flight Spirit you have to $1000 in your pockets. If buy tickets $150 but be with you. God shacks please take but batter or rental car doesn’t worry money. You will not spend money less than $1000. I take Spirit I spend more $1200.

I booked a ticket for my mom flying from Europe. They had no problem with me booking my mom's flight and using her card. They told me a few times over the phone that is going to be one stop in UK London. Everything sounded just right until I got the booking # with the itinerary. It was a lie because it was actually a 2 stop flight in UK with 77 miles distance between each airport with no transportation assistance from one airport to the other. When I called back to make a change they did not offer me a better deal so I decided to cancel and get a refund, that's when they started to get rude, pushy and disrespectful. The call was transferred to a cancelation dept where they told me that since this is not my credit card but my mom's my mom would have to call back and cancel.

I booked a ticket which have changing airport in the return flight (from JFK to EWR). They put the notice in an extremely small font and pale color so I did not noticed it before booking. I called the customer service to change the return flight (and yes you can't do it through the website. You have to go through their rude customer service). I asked the agent to change the return flight to another one which I know its price, they put ~$110 extra charges on me although I did it less than 10 minutes after booking!! They also don't allow free cancellation within 24 Hours like the rest of the websites. They will charge $75 per passenger for cancellation even if you did it after few minutes and you have to do it through their rude customer service.

You are charged $50. for any errors. Within the 24 hrs should be free. I cancelled within 1hr because someone else is booking for me and I had to pay for each part of trip because return trip was on different carrier, since I was using CheapOair to make arrangement it should have been only one time $50. not $100.

Every time I've called with a question or to get information on anything, I've had excellent service. This time, Noel provided a better flight time at a lower cost and gave me an extra perk - free checked-bag insurance. He was professional, personable, and helpful, like every other customer service rep I've talked to.

We had a great flight from Memphis to Amsterdam but our return flight was a mess. Our initial flight from Amsterdam was delay because of the flights leaving London. This made us miss every other connecting flight. We were suppose to arrive in Memphis at 3pm. We made it home after 10pm. We had to run through ATL airport just to make the flight to Memphis. Oh yeah, our luggage was on a later flight so we had to wait an hour in the Memphis airport.

My flight cancelled and I could not get to my destination. I tried to get them to reschedule me but was told once you book no changes can be made. Keep this in mind when you book with these people. You can't control the airlines or the weather.

Updated on 6/11/2019: I booked my family’s & my flight from LA to India through CheapOair. When I was booking it showed the travel time was 21 hrs 05 mins by Air Canada. It said, "Check if you need transit Visa". I checked the CBT.com link provided by CheapOair & it said we don’t require a visa as we are Indians & traveling to India. So I booked the flight. After booking, CheapOair constantly kept changing my flight Itinerary & made it a 26 hrs 45 mins flight. And when I spoke to CheapOair customer service I was shocked at the intimidating language they used and said that they would cancel my tickets if I don’t want it due to so many hours added to my trip and that I would lose all my money as they had given me a Non-Refundable Ticket.

A change in flight plans (due to passport issues) caused rebooking and new flight charges. After paying an extra $840.00 dollars, we were assured that the other legs of our European trip were all set. We arrived at the ticketing counter to find out the rebooking never took place and after over 30 min on hold had to book directly with the airline and pay another $400.00. The flight insurance was useless, the cost for new flights and rebooking fees was not reimbursed. Stay away.

We bought a ticket via CheapOair on EVA Air airline from New York to Taipei, Taiwan for a handicapped person. Because the person is a handicap we selected a seat near an aisle. CheapOair confirmed the seat (Booking #**, Airline Confirmation **, seat confirmed 62H). But when we tried Check-In online the seat was changed. We called CheapOair and agent said that the airline assigns seats, not CheapOair. If we knew that CheapOair misled/cheat us by confirming the ordered seat, we would have not bought the ticket. Shame on you CheapOair! DON'T DO BUSINESS WITH CHEATER!

The representative that we booked with was extremely helpful and patient. He did his best to get us the best price possible. We were on the phone with him for quite a while, but he didn't seem in a hurry. Will definitely use this company again. Thank you!

Your customer service representative assist me with what I needed regarding to booking a my flight to Germany. He has a outstanding customer service experience. Good job CheapOair and thank you. I will use CheapOair service again in our future travels.

I changed my flight date and the lady assured me she will do everything for me and she did a great job. She was so nice and patient. Professional service and nice behavior. I will use CheapOair again for sure. Thank you for everything.

I'm sure that your customer service is excellent but your online booking site, for want of another word, sucks. I have two occasions had issue with your site, each resulting with double booking and loss of money. 1. Do not insert flight dates outside the date criteria selected by the customer. You might think you are helping but you are not. 2. If the system crashes during payment, do not take the payment and not confirm for a few days. I would not say that I am stupid but on my off days, the last thing I need is misinformation or user unfriendly or non idiot proof systems.

Booked flights for 2 people through the website with Malindo Air. Was not told that I was booking a 'zero baggage' flight. Website link provided for 'Baggage Fees' was broken and mentioned 'Airline not Found'. Upon arriving at the airport, was told it would be over $600 CAD for my 2 bags totaling 31KG. After much arguing, was told they would reduce the charge to $425 CAD, almost $90 CAD more than the actual tickets. Phoned CheapOair and was told there was nothing that could be done. If you're going to sell low fares, at least enable the customer to research what they are buying. Won't use again.

I recently purchased one way premium economy flights via CheapOair. The final price quoted and the invoiced amount turned out to be several hundred dollars more than the fare shown on their website so I requested a detailed invoice. It turns out there were two additional charges in addition to the advertised fare in the amounts of $21.90 and $180. The $21.90 was for Travel Assist which I did not request nor was even made aware of and a $180 agency fee. I spoke to them via Chat and had them remove the Travel Assist and fee.

After I made a cancellation and paid the penalty as well. I was told to pay more amount so that they pay me back. They did send me an invoice the same day and told me that I will get my money with 3 circles. I has been more than 6 months now and whenever I call the billing department inquiring about my issue I am getting the same reply from them. That I send an email with my bank statements since that time and they will respond within 48 hours. I have send several email. Unfortunately I do not get any response from them and when I call them again they say that they did not receive any email from me. How come all my emails are going to others except them? I checked again and again and make sure that I am sending to the right address. Moreover I am trying to find another alternative to send my complain but their system is not clear at all. My reference no is **.

CheapOair used to be helpful and cheap. Now, they charge exorbitant service fees, use completely unprofessional high pressure tactics and agents, make several booking mistakes that cost hours to fix on personal time, misadvertise fares in real time, and end up costing more agony and time to correct their errors than they are worth. I have also experienced their complete disregard for arranging disability accommodations which is super simple for them to do. I called to rectify this once and found out the REAL cost of my tickets were far less ($80+) than what CheapOair charged me, even with the $20 “coupon” they offered me. The ticket agent also lied and said the coupon I was given was only for car rental and hotel - not airfare. Our conversation was so scammy on her part. I spoke to several airline agents and escalations departments directly and they advised their tickets are CHEAPER to go directly through them.

No auto available, got better rate calling hotel direct, airfare booking went smooth and very good agent, Thanks for your service and a very good and helpful, experience agent, will use your service again. Some agents were very hard to understand, however not the one for booking my flight. He was GREAT!

Booked day one (for flight 4 weeks in future) and day two found dog could not fly due to airline rules, so cancelled that 2nd day. Total orig. flight cost $180 & we did not fly. Airline itself confirmed 24 hour free cancellation, but CheapOair keeps $100 of payment as fee anyway. Outrageous since NOT clearly advised at original booking/checkout. Not Cheapo at all. Never will use again.

When booking a series of flights + Hotel + car etc with CheapOair, BE AWARE that EACH ticket is separate in itself. Even though I was sent a single long invoice with all the separate flights, hotels etc of my trip. When my trip was canceled due to Hurricane Harvey, the total trip was not handled as a one booking but as many single units - each to be checked and double checked. It took quite a learning curve for me to manage - the end result of my bureaucratic seeming muddle, is very satisfactory. Lesson is, that CheapOair handles, and is good for simple single small steps - nothing multiple or complex.

We booked a flight on CheapOAir. Realized in less an hour that it was for the wrong day return. Called the support desk and they told us they couldn’t change it. If we wanted to change it would cost us $500+. International and US federal laws allows changes to be made or flights to be cancelled within 24 hrs of booking. Apparently CheapOAir is not interested in complying with the law and scams consumers.

CheapOair saved me $400 on this booking. After having lost the last seat, I got a call out of the blue from a CheapOair agent who was following what I am doing, INSTANTLY he gave me what I wanted fast and cheap! It renewed my confidence in their service and I would recommend you give them a try.

I booked a domestic ticket and rental car service. When I arrived at the given address there was no sign of car rental. I tried to contact the customer service without any luck. No one even picked up the ph. I tried live chat but no luck. On Google search I found one contact number and called and the person was so rude - his words 'where the ** are you'? After a long wait when a van showed up to pick me up but she told me that it was not their booking. My name was not in their list. When got to the office she found that the system had not been updated. Lots of HIDDEN COSTS - I was charged more than I expected. When contacted their billing centre they were not helpful either. If you want to experience best WORST online booking experience CheapOair is the one.

I was looking for airline tickets for my wife and to travel to the Philippines. Went to CheapOair to check out the price and the available seats. The website for CheapOair will not allow you to check for available seat assignments before clicking on the "continue booking" spot. I did so only to find that none of the available seats were desirable. After exiting CheapOair I went elsewhere to find what I wanted. The next day I find that CheapOair had finalized the booking that I did not "Finally" authorize. I merely was moving as required toward the specific seating availability. Now CheapOair is charging me for the flights I did not agree to.

I'm pleased to let you know how great the service was and I greatly appreciate the agents' professionalism and courtesy. Very well done!!! Concise and accurate covering each and every concern. Thanks again!!!! I'll be looking forward to booking again and I will recommend your service to a friend or family member.

I booked a round trip flight for two through this company. After I paid and received an email confirmation they changed the return flight to a later time. They refused to refund my money even though I caught this five minutes after I booked. Stay away.

Representative had good customer service skills. He took his time and looked at all the available options to get me the cheapest flight. I feel he went above and beyond to assist me. Even though representative was from India, he was easy to understand.

They sold me tickets with US connection without letting me know that I will require a US visa in order to land there and take my next connecting flight and when I tried to cancel it they asked for 300 cancellation fees and 175 administration fee. They are dishonest scammers. They just sell people ticket which they know they will cancel so that this thiefoair can make more money. I will never use it again and I will tell all my friends and family to not use thiefoair.

Just booked a flight on CheapOair for the first time, and immediately realized it was for the wrong destination. My fault for not confirming, but when I inputted a destination, the first two options were for something completely different. I did a search for a flight to Miami for the 11th of December, and the first option was for the 10th, the second for a flight to Orlando. Was a great price so booked the second one (used to flying to Orlando, didn't click in) and then realized my mistake.

I am so disappointed with my experience. I called and booked a flight but somehow got a 25 hour flight. When I called in the associate was extremely helpful and for an additional 100.00 found me a flight. He was helpful except he failed to inform me that my debit card would be billed twice for the airline tickets. American Airlines billed me an additional 535.00 after CheapOair billed me 1204.02. I am so unhappy. I called in the very next morning when the new charge from American Airlines hit my account. This transaction is going to overdraft my account and I was NOT expecting the extra charges. This is so unsatisfactory and troublesome. I will NEVER do business here again and I will tell everyone I know what you have done to my account. I will say that the associates did try and help me.

Great experience, great customer service. Clerk was able to book my plane ticket with my desirable schedules. I will recommend this mean of travel purchasing, as well I have the best experience with customer support to arrange my desirable trip.

Booked a flight but later found out that the transit required VISA, so we had to cancel the flight which we tried immediately. But was on hold for an hour before we get through and then they charge 75$ per head for two people for cancellation. The Dept. of Transportation allows for free cancellation within 24 hrs and so this fee seemed exorbitant and a fraud.

Usually airlines allow 24 hour cancellation if flight is from or to United States. I booked ticket and immediately in next 5 minutes realized that Google Chrome autofill option used my wife's last name and I called them to see my options. They mentioned that I have to pay 75$ service fee to cancel ticket even though it is booked some 10 minutes back or 25$ to rename it. There are lot of these other services that they offer like premium customer service option, price match within next 24 hours. They sound like way to rip you off. I paid 5 bucks or so for price match service with no use.

I booked the ticket on April 30, 2019, over the phone and the person who helped me told me that there will be no charge if I cancel within the next 24 hours. I trusted him and then confirmed my ticket. Next morning, I called CheapOair to cancel the ticket due to my wife visa issue. Someone picked up the phone and the moment I said I need to cancel the ticket, they transferred the call and I had to wait for more than an hour. This was quite frustrating. One person after an hour picked up the phone and was ready to cancel the ticket and told me he will charge me $75. I insisted that the person told me there would be no charge. And he said OK. And transferred my call without letting me know. I again waited for an hour just to talk to someone and no one responded.

I booked roundtrip ticket from YVR to MNL for 3 adult and 1 infant on lap through CheapOair for Hong Kong airlines. When they email me the ticket I noticed that the ticket number was pending for my infant but there was a charge on the receipt. I called CHEAPOAIR to ask about it and they said we will purchase the infant ticket on the airport. After a few weeks I received an email that HK Airlines change their flight schedule and on the change we will have a 24 hours layover in HK. I accepted the change and asked them to send me the new confirmation. In the confirmation I saw that they already issued a ticket number for my baby and I still saw that there is a charge for it which made me think that everything was settled so I Booked a hotel room in HK for the night and it is non- refundable. So April 29 came for our flight so we checked in but when we are almost ready to board the plane.

I realized several days after I booked my ticket that I had the wrong day on the return flight. The customer service representative I spoke to worked so hard to come up with a solution and found one that really worked. I am so appreciative and will come back to use CheapOair again!

The advisor made the process very easy to follow. Also he found my wife and I two round trip flights, which saved us an overnight stay. I would recommend to one who wants to speak to a person. We are retired! The flight was from Tampa to San Juan, Puerto Rico.

I booked a flight with CheapOair months in advance and got confirmed for the flight. With that information I booked hotels for my stay. Last week I was notified that my flight was canceled and they offered me another flight a day after the original departure. I have been with customer service on the phone and on their chat forum and they just keep you waiting until you just can't wait anymore. There is an available flight (through CheapOair) with the same airline, same date (of the original flight) that departs only 10 minutes earlier from the flight that got canceled. I have asked multiple times to get booked on that flight and so far I'm getting no answers. You are better off paying a little more and avoid all this hustle, which at the end might end up to be more expensive.

This happened with me twice now, first time it happened I thought something might have gone wrong on my end. But the second time I checked thoroughly and here’s what happened: when I search for a particular date of travel and select it, the confirmation has a different date auto selected and when you call them and explain they charge for changes. That's it. No other solution!! I see other reviewers have similar situation. Whoever wants to take a chance be extra extra careful but I am not going for the third time so goodbye CheapOair.

Because of significant changes in my upcoming flights, I had to cancel. I got 5 different notices of flight changes over a 6 month period of time from CheapOair and the last one actually had me arriving in New York City at 1 am in the morning the day before my original flight was scheduled to land. I was able to get a full refund from the airlines directly but CheapOair kept the money for upgraded seats that I paid for on all connecting flights. They affirmed that they would give me a refund... twice... but have yet to do it. This was after my fourth contact with them. Twice on the telephone and twice in on-line chats which I was able to get transcripts from and yet they have not delivered on their word. I will never use CheapOair again.

Searched for and booked a ticket for some inter Europe travel. A page popped up for Flexible dates, not sure what happened but all of a sudden my itinerary changed to the 10th. Tried to fix this with Customer Support within seconds but 70 minutes later just paid the $150 fee so I didn't have to talk with these people again.

I found the agent to be friendly and very helpful and patient with all my questions and concerns. She successfully informed and guided me for a long time until I was able to choose and purchase a ticket. When, at the end of our transaction. I asked where she was and she said India, I laughed and said what time is it. 3 in the morning!!! I told her she was more alert than most of us at 8am.

I recently had my first experience with Cheapoair. They do offer good deals on flights, and offer many airlines to choose from. I was initially satisfied when I booked my flight. However, 5-6 weeks before my travel date (California-Thailand), I was notified by text message there was an urgent matter and I had to contact a representative. I was told our outgoing flight was cancelled by the airline. I would think this should be an easy matter to resolve, as there were many other flights on different airlines the same day, I thought Cheapoair would let us select another. That's where the trouble began. Apparently, if a flight is cancelled, even that far in advance, Cheapoair will ONLY let you (for free) select another flight by the same airline.

I had to change my flight dates and although the outcome wasn't what I liked, the telephone attendant was honest and polite. Really cannot ask for more than that. I will most likely use this service again in the future.

I had booked a flight with CheapOair only to find out that it was to be EXACT 293.00 cheaper on 2 other websites within 12 hours of booking with them. They have a SO CALLED policy PRICE MATCH GUARANTEE until you call to DISPUTE the rates and then YOU as the customer has to provide proof and even after going through all of that they CheapOair still will argue but will cancel your reservation for 50.00 per person knowing that they had MISLEAD you, the purchaser. Not only had I spent an hour on the phone trying to get this flight booked but then I had spent yet another 1/2 hour in chat trying to resolve this problem which by the way is still not resolved.

1 - I selected tickets that were not disponibles in spite of nothing was written in the reservation site. 2 - at the last in the last stage of the reservation the price increased suddenly by a considerable amount. 3. After 15 minutes that I finished the booking, credit card data included, a Cheapoair agent phoned me and with a lot of patience and politeness, informed me, that the reservation I made is not valid. Immediately he recommended me another possibility that I accepted and the reservation was made.

I booked the flight for my all family members from Toronto to Vancouver (May 14 to May 19) on Feb. 24 for Sunwing airline; but when I wanted to pre-pay for my check-in baggage on Sunwing website yesterday, I found the record for depart date is one day different: depart at May 15. The assistant in CheapOair didn't know about it until I called them. After talked to several assistants about this, the line transferred to the manager, he said he can't do anything. Only cancel the flight without compensation. But I have already booked all hotels for every day. He just said the Sunwing changed the date, but why you didn't remind me on time?

Called to make a reservation when their online platform wasn’t clear enough. This took 25 min and was told I’d receive a email to look over and make sure the spelling was correct. (No mention to charge you to fix their mistakes due to English being their second language) But after not receiving a email 1.5 hours after I booked it and they charged my call I spent another 30min trying to figure out what happen only to find out after I got the email they had misspelled the second trailers last name by 1 letter.

Booked a flight less than 48 hours ago and wanted to change it to a flight that was shorter distance, same airline, same price and CHEAPOAIR wants me to pay them $400 to change it. UNREAL. Read the fine print because they will make you pay for it if you don't. Paid almost $1000 for these flights and can't cancel or change within hours. I WILL NEVER USE THEM AGAIN.

All was fine with the experience, until they tried to convince me that since I didn't have my middle name on my ticket (to match my passport) that I wouldn't be able to get on the plane. They said they would be able to help me "this one time" for the cost of $200 per ticket. There were two of us so it would have totaled $400! I said I was going to call the airline directly to verify this and see if I had to do that and the representative said, "No - the airline can't help you with this, only we can!"

We had our airline tickets, purchased through CheapOair cancelled. We had to suggest an alternative flight to the CheapO agent. Then he quoted a price and said we had baggage included. We found an unexplained charge on our Visa and called CheapO - they said we had to pay for baggage. Then they called and said we had to pay for seat assignment too. Our air ended up costing more than $500 more. They don't care. Use someone else!!!

I called them to book the ticket and paid $1600 for it. I went to their site. Saw an exact ticket for $1400. They charged me $75 cancelation fee to book another flight from their website. Customer service is as bad as it gets. Took me 2 hours to explain simple things.

Our trip from Newark to Milan has been cancelled by CheapOair without any reasons and it is now almost 48 hours that I am waiting a feedback, despite several attempts made via telephone calls and emails. This is shockingly unprofessional.

I booked flights to Europe early April. When I booked everything had the correct dates but when I got the confirmation, the dates changed. CheapOair did not give me any explanation or notice. I’m really in distraught because it messes up my whole schedule in Europe. I will not be using this company ever again and will be disputing the charge. BUYER BEWARE.

I was very pleased with my recent Customer Service experience w/ Aron. He was polite, attentive & patient. All the necessary qualities for a excellent customer service representative. He was a true gem!!! I would recommend CheapOair customer service department and Aron without any reservations. Keep up the great work.

These people have no idea and bounce your calls around and waste your time. We've called 15 times and spent over 4-5 hours total being on hold, being hung up on multiple times even though we never raised our tone or were at all offensive. We just wanted to have them schedule our first flight that they said they had to change via email 7 days before our departure! To be a flight that makes sense without connecting flight so we don't miss our connecting flight but these people have no idea what they are doing. One even said she is getting off work in 5 mins so she can't listen to me or be on call with me anymore and to call a phone number & press 1 to get directly to the right department, after writing the number, I looked immediately at my phone and it was the same number I dialed and same "1" selection I made then I said WHY did I get transferred to YOU by dialing this number & option.

Seriously upsetting experience with CheapOAir. I found their claim for low cost flights, and booked. Big mistake. Baggage cost, for CARRYON, was $60!! The flight outbound should have been am, but came through pm— too late. I called to change the one flight, and $169 was quoted as the additional cost plus change fee! I cancelled (30 min after booking, 2 months before travel). Cost? “Free cancellation in 24 hrs” claim, mind you, and minutes later, was $50, plus $31 to cancel the rental car! Very expensive fees for absolutely nothing. The phone reps are foreign-born, rude and difficult to understand. I felt so ripped off by CheapOAir that I decided to drive.

All their fees are hidden in small print and loopholes are used against you to make your ticket as expensive as all of the other places you could go... I was frustratedly trying to buy cheap international tickets, and impulse-bought (was cleverly manipulated by CheapOair to buy) tickets through them. But then I find out my seat selection costs something. And I can't figure out what my baggage fees are gonna be, I'm just told to "check with the airline." Cool. But I have 3 separate airlines to check with.

I bought two tickets, ONE RESERVATION and RESERVATION #, from CheapOAir, for a round trip flight from Minneapolis, MN, to Manila, Philippines, via a connecting flight in San Francisco, California. I was assured by CheapOAir customer service on the phone, prior to booking on line, that it's an "INTERNATIONAL FLIGHT" and the same luggage allowance for the international leg would be all the way through (Sun Country Airline from Minneapolis to and from San Francisco, and Philippine Airline from San Francisco to Manila and back). Philippine Airlines, for an international flight, is TWO 50 lb checked bags and one carry on bag.

Booked a flight for myself and two kids. Paid a good amount of money for the 3 of us. A week later they decided to change the flight details asking me to wait for more than a 32 hrs layover with 2 kids!!! Tried to phone them plenty of times, each and every time one of their reps promise to get back to me with 48 hrs... But unfortunately that never happened. Up till now am still waiting for them to resolve this issue... Have to stay on hold every single time I phone for more than 2 hrs!! To sum it up... The worst experience. Do not recommend at all.

I bought a multi-leg ticket from CheapOair, the final two flights being London to Miami arriving at 3 pm and Miami to Grand Cayman at 8.55 pm, all with American Airlines. They subsequently emailed saying that the time of the Miami/ Cayman flight had been changed to 12.55 pm - 2 hours and 5 minutes before I landed in Miami. I was given the option of accepting or not accepting the change but if I didn't accept it, a message appeared saying "...you may lose the entire value of your non-refundable ticket despite our best efforts to help you".

On both accounts they advise me it was the cheapest fare and rental for all 6 of us. Family reunion July 6th in Michigan Frankfort Michigan and the rental of the vehicle. Thank you CheapOair for making our family trip.

After Spirit Airlines cancelled our flight for 4th time I went on to find a flight. I talk to Elliot who was the agent who located this flight on United after searching numerous other options but booking as fast as fast as he found one. We were able to get the flight and he was patient, courteous and very helpful. The flight was wonderful and I appreciate his determination to help us find a way home from Orlando Fla on Easter weekend.

Daniel was professional, patient and provided excellent customer service. I had a lot of questions that I required to be answered to prepare for our trip. Daniel proved to be very knowledgeable and was able to provide all the information I needed. Would not hesitate to use this service in the future.

CheapOair canceled a segment of our flight and never refunded our money nor provided adequate feedback on how to proceed forward to fair resolution (i.e. CheapOair credits). Instead, CheapOair demanded additional money be paid just to cancel our ticket to Santiago, Chile. I have spent over 7 hours waiting to speak to a supervisor which never returned our phone calls as promised. We called their customer service line call center numerous times but kept being put on hold for 45-90 minutes.

The ticket purchase was great. Took a little extra time, but it is worth it so as not to get in line at the airport and have a problem. Flights are on time. Flew several different airlines in the past and had several bad experiences. Flew Spirit last 2 times without any problems. Seat are a little close, but not a big deal. Will fly again on Spirit for sure.

The agent and I talked about flights on July 7. He and I both said July many times but the ticket was booked for June. I did not notice when the email came that the flight was JUN. I only registered the JU with my vision so clearly I should have noticed that the agent entered the wrong date. It is not totally the agent at fault as I should have noticed when he asked me to verify. A solution and time saving way to do this would be to allow the agent to use a chat window while on the phone. Then the customer can type the dates and their personal info without the long process of repeating every letter.

My flight thru Spirit Airlines on Friday 4/19/19 was canceled due to weather. Unable to get new flight until Sunday 4/22/19. Wait time for a service rep with Spirit estimated 60 to 90 minutes. Contacted CheapOair rep and within 30 minutes had call back confirming complete refund. Received emails same day from spirit and CheapO confirming refunds. Outstanding customer service and greatly appreciated, will definitely use CheapO in the future. Thank again.

First of all I must commend your customer service rep who patiently and professionally work with me Until I could find something affordable, the flights were great both ways. Great crews on board. Only Problem was there were a couple of delays but it was bad weather, and out of your control, so all in all EXCELLENT!!!

When I got the final printout of total charge I was shocked. I was told we would each have to pay a $100 each for flight change. Original charge was $508.60 - so expected $708.60 - was given a price of $640.00 - okay we got a brake - no the final charge is now $1145.60. What am I missing? Call Edna at **. I holding on line right now.

Have used CheapOair 8 years straight for this same destination. One leg of our outgoing flight was cancelled a week ago, 4/12, received a text to call immediately. Was told a reservation specialist would return my call 9:30 am 4/15. It is now 4/19 and we still have no communication. I have been tied to my phone for a week now, it exactly pleased. At least have the courtesy to keep me informed. 4/15 at 9pm I was able to speak to a rep who said I would be contacted in 72 hrs and they would monitor this situation. Currently I just hung up after a 2 hour hold. Would appreciate any help.

Put in two very specific dates that I wanted flights for, somehow or another their system changed the dates without my knowledge. Paid for the tickets and the return flight on June 12th had been changed to June 11th. Called and they wanted an additional 150 dollars to change it back to the 12th which I didn't have available right on the spot. Was told literally an hour or less after the booking was made and paid for that there would be a $100 cancellation fee when the date for return flight wasn't right to begin with. Filed a complaint with my credit card company as well. 2 hours I spent making this reservation which was wrong and changed on their end. Why should I have to pay 100 dollars to cancel something THEY CHANGED?

I worked with an agent on the phone, his name was Robin and he couldn't have been nicer or better. He was clear, helpful, polite and made buying the ticket a pleasant experience. I am happy to write this, it gives me the opportunity to praise him. Thank you.

My daughter purchased air ticket to Australia, however, she was taken to hospital for illness and could not fly. She purchased insurance with ticket as well but CheapOair had to charge her another $450 just to cancel her ticket. Then, once we paid ransom fee to get refund, they would not send her an email receipt so she can process the claim for insurance of cancel the trip. We called their customer service line call center numerous times but kept being put on hold for 15-20 minutes because agent needed to speak with supervisor. Worst customer service I have ever seen.

I booked a flight for my father through CheapOair back in January. His flight was for today. I wanted to confirm his flight yesterday so I visited the airline's website and put in the booking confirmation number but the flight information was not being found on the airline website so I called CheapOair to see what the issue was. After waiting on hold for 45 minutes a representative finally came on the line. I explained to him my issue and he told me that I had nothing to worry about, that he saw my booking and that it must be a glitch on the end of the airline. After, confirming the flight with CheapOair, I assumed that all was good. ALL WAS NOT GOOD. My 73 year old father traveled 3,500 miles on an 11 hour flight only to reach his first destination and be told that his next flight (the one booked through CheapOair) was CANCELLED.

I found a fare online that I was trying to book for a relative to fly back for a bereavement memorial. When I called while away from computer to check cancel policy, CheapOair rep advised that fare had gone up since the hour I saw it online, and I should book immediately or fares would continue to go up. I had to either pay the revised $85 extra or change the dates of travel. Spent approximately 30 minutes online to try to book a ticket. When I got home and re-checked fares online, THEY HAD GONE DOWN. Don't even think about trying to engage an agent online with this company.

I booked a flight and the agent gave me all the necessary information, was professional, answered any questions I had. I have not flown alone for many, many years, and my experience with the agent calmed my fears. Thank you to all involved. Jeanette

I booked flights worth $2000 international flights through CheapOair and believe me it will be the last time. This corporation is absolutely incapable of providing timely communication regarding flight/schedule changes. In the last 2 weeks alone, I have had 3 major flight cancellations which I wasn't notified by CheapOair. Every single time I called them to verify changes and every single time I was on hold for over 1 hr and 30 mins... just on hold.

Representative Ryan was very helpful in accommodating my change of flight request over the phone. I would advise a clear warning on "24 hour cancellation", it carries a $75 fee. I found a better price and flight schedule on Expedia ($696), right after completion of my online booking. I immediately contacted Online chat - it was slow and not helpful. CheapOair chat online Ayler cut me off when I requested canceling, next online chat Olive advised my requested departure flight change (same airline, same day, later time) would cost extra $477, or cancellation charge $75. I called the 800 #, and Ryan was able to make my flight change and get me a further $5 discount, I still paid $50 over Expedia's price and it took over 2 hours to resolve.

My wife attempted to book a flight on CheapOair.com with our valid, not near limit, credit card, which was denied. I reattempted with the same result. We left the site with no reservation or confirmation. We were surprised when the ticket cost appeared on our credit card statement. Apparently COA charged us without actually booking a flight. When we informed the bank and reversed the payment, COA harassed us and threatened to turn us over to collection.

Booked my rental car with totally scam and ripped off local company in Orlando, FL. The non-refundable charge looked good to begin with for an off airport car rental company. The name of the company was not provided, only the address of its location. These car companies don't care if customer's coming back, they only interested in ripping you off once since this is a tourist city. They added several extra charges upon pick up your cars. And since they had your non-refundable moneys you can take it or leave it. Some typical add-on charges are daily insurances, Sunpass (toll fee)...etc. And it took a long time for their shuttle bus to come to the airport. I won't be fooled by CheapOair and ACE, Green Motion car.

I was so disappointed with my family's experience with CheapOair. We booked flights and a car rental. Upon arriving at the Advantage car rental desk in Honolulu, the agent asked me who I had booked the car rental through. I mentioned CheapOair. The agent grimmest, apologized and said "they are notorious for messing up reservations." I was told that my reservation expired two hours before I landed. I was forced to rent a vehicle that cost me more than three times what I was quoted from CheapOair. I have received a $7.00 refund credit and assured that the next time I use CheapOair, my experience will be better. Next time?? I very much doubt it.

Waited almost an hour to speak to someone via online chat who—an agent named Sariah—'left the chat' before the issue was resolved, which was simply to cancel a flight booked less than 24 hours ago. Then I waited another two hours for someone else—to which no one ever responded, despite my "1" position in the queue for over 30 minutes. CheapOair also charges cancellation fees—even if you made the booking less than 24 hours ago—which is not only underhanded but illegal according to rules set by the U.S. Department of Transportation. With the time and energy I wasted, I might as well have booked business class on a regular airline website. Absolutely appalling.

With its name they are claiming cheap airline ticket but in truth they are defrauding the consumer like me with hidden charges, and they would give you fare that will be higher to make you believe that we got a good price but in the end it's more expensive.

Booked a roundtrip flight totaling $1,774.95. After booking, my debit card was charged double the amount and my account was overdrawn by almost $700! The 3 charges on my card were $897.03, $897.03, and $827.07. I called the company (took them an hour to respond) and the lady on the phone told me that the extra $897.03 was a "bank hold," something done to prevent fraud or something, and that it should be released in 3-5 days. That is absurd! Shady business practices used to milk the customer for every bogus charge they possibly can. DON'T USE THIS COMPANY TO MAKE TRAVEL ARRANGEMENTS!

A+ services. The name is CheapOair which is great. But it should be ValueOmy for Service. Lol. The Service has been outstanding. Very little wait time, the operators answer all my questions. If they don't have the answer they find someone who does. Very friendly and helpful. This is my 2nd time I mentioned to my sister in law who is actually traveling Tuesday morning MKE to RSW. I hope to keep using CheapOair. Thank you.

One of the worst Customer service I had, I have booked round trip and return flight was having layover for 9hrs. I asked CSR for booking. He said the flight $197 with 1 hr layover with no cancellation fee. When I looked into statement I was charged $136 for airline and $70 overcharged. This CSR has mislead me. That airline charge itself is $197 and he overcharged some other service fee without my knowledge. Never trust these people. Liars. Whenever you book through CheapOair kindly look into your statements.

Calling 1-800-525-0400 to change a name on Ryanair and I am immediately transferred to CheapOair and WAIT on the phone for 35 minutes - this has happened twice. Then I call the English phone number with an introduction that lasts 2 minutes (Long distance!!!!). TERRIBLE phone service - However the agent originally booking my flights was very good. At least there something positive - hope the flight is better than your phone service.

I didn't realize that my husband's passport used his full middle name and booked a ticket using just his middle initial. I called CheapOair and they quickly rectified the matter within a week and a half, We are so pleased with the service.

Eventually I spent 200 dollar more than the original airlines. Even though the airlines provides 24 hours free cancellation and schedule change, these companies take every chances to earn some extra money. Once you book a fight with your credit card, you are trapped.

Our flight was cancelled and we were not notified. We only found our from our credit card company that we were receiving a refund from CheapOair. Not even the full refund even though we paid for trip insurance. Now we cannot find any flights for our planned trip to Europe. We were never able to communicate with anyone who spoke English fluently or was able to help us with these issues. We are so disappointed.

Bad experience. Traveled to USVI and had trouble checking in online. Did not receive clear communication from Cheapo about this. Changed our flight times. Unable to use TSA Precheck. WOULD NOT RECOMMEND.

The agent was great at booking our flight to Jacksonville Florida. She had to cancel a flight we book and got us a flight we was happy with although we had to pay a cancelation fee to get the flight. We thank you so much for helping us out.

Your customer services is very bad. I call you for change departure date for my wife and my son and you change just my wife and you cancel the flight for my son, And I have to pay 1300 $. Customer service name Brian.

I bought $700+ of tickets from CheapOair. Additionally I purchased $47 insurance. When the Airline told me the flight had been cancelled, I called CheapOair. CheapOair advised me to contact the Airline. The Airline advised they would reimburse the money. I also called CheapOair and wanted to talk regarding flight insurance, the organization put me on hold for 30+ minutes. Finally I contacted my bank, and they disputed the charge for the Tickets and additional prices CheapOair "added on." After I disputed this with my bank, CheapOair advised that they would sue me for the costs....really?!

To many fees. Will not book a car again thru CheapOair, comes out more expensive. Could have got the compact car for the one day for 37.00 with insurance. Instead I’m paying 48.63 for same car. If I cancel res. I forfeit the 16.00 dollar fee. So no never again. Thanks for the beating.

My dad is 72 years age. We have booked a round trip ticket from Ahmedabad to JFK. There was some change in schedule for my flight from Ahmedabad to JFK, NYC. This agency did not coordinate with me about the time change and has to go back to home from the airport to take a later flight. I recommend do not use this travel agency for your airline booking. Anytime they transfer your phone to schedule department be ready for a wait of 55 minutes plus.

My friend & I were very pleased with the service the Reservationist provided us during the purchasing phase of planning a visit to Florida. He was very polite & professional. Our experience was without confusion, no stress felt. Thank you Sir.

Apr 11, 10:58 EDT. I was extremely disappointed with this reservation through CheapOair. There were a lot of hidden fees and my trip cost me a lot of money and many inconveniences. The cost of my ticket was $559.54; but it was not considered... The additional cost for suitcases, I have never paid more than $65.00 for a 2nd suitcase, with CheapOair I paid $85.00 dolllars. I couldn't take my carry on suitcase with me and paid additional $150.00. I couldn't sit in the places that I wanted without additional fee. I ended up paying for this trip $882.54 which is unacceptable and I WILL NEVER USE YOUR WEBSITE again for my upcoming trips which will be in July, Sept and Dec.

NEVER AGAIN! While purchasing flight tickets for my family, I also paid for my checked baggage in advance through CheapOair. They did not communicate this to the airline. While checking in at the airport, the gate agent informed us that we would have to pay to check our baggage (this is always more expensive at the gate, which is why I purchased it in advance on CheapOair). I paid the baggage fees at the gate which was VERY EXPENSIVE for 7 people! I called CheapOair after to explain what had happened at the gate and that CheapOair never notified the airline that I paid for baggage. After spending over 2.5 hours on the phone with them, they still refused to refund these baggage fees!!!

The agent was knowledgeable and patient. He was very sympathetic and understanding with the changes and limitations I was requesting, as we were going along. I will definitely use your company again because of the wonderful service I received. It took us over half an hour!

I booked flights to Lake Tahoe almost a year in advance as I like to be prepared. Since booking I have received at least once a week an email from CheapOair saying that my flight has changed and that I must accept the changes or I will lose my money. The last one I received went from a 2 hour layover to 4 1/2 hours. Traveling with kids this is unacceptable and will be a complete nightmare. I now have been hold to speak with a customer service representative for the last hour. DO NOT BOOK THROUGH THIS COMPANY. In fact they shouldn't even be allowed to be in business.

While perusing all the flight information, I saw the 800 number to call and decided to go that route. The person who helped me with my reservation was very knowledgeable and so helpful and it was a pleasure to get my reservation completed and all my questions answered. I've used CheapOair before and have had good experiences - this one was great. Thanks.

I book a ticket from this company to later on be notified that it was canceled without my consent and that I had no way to get a refund. First I tried to contact the airplane companies, and poor they, they tried to do everything they could to help me, but in the end I had to come back to this awful company to understand what was going on. First I tried the chat as I have difficulty in talking and few people understand me.

I booked a ticket through CheapOair and I had to cancel my ticket as my trip was canceled. But when I called them to cancel my trip and get the refund of my money, they finally gave credit to me with a fee of 300 $ after so much discussion with them and placed so many restrictions on using that credit. Unfortunately, I cannot able to use that credit in the given time and I asked them to extend the credit, but they are so rude and don't care about the people's concerns. I highly don't recommend this CheapOair and recommend to book tickets directly going to airlines companies.

I want to say many thanks to employee of CheapOair for helping me booking a new flight as my May flight was cancel by American Airline and he made sure I was reimburse by American Air line for my prior flight was cancel.

I had the unfortunate experience of doing business with this company. I searched through and had my itinerary mapped out and purchased. Two weeks from my flight date, I decided to double check, and my airports and departure times had been changed. I called, and complained and was given a vague excuse. My original itinerary was restored (more or less) but I was charged an additional 500 bucks. I wonder if they wear masks at work?

Federal policy: Airlines provide full refund within 24 hours of cancellation. However, CheapOair has numerous "service fees" they charge. Will never use them again. Complete scam. Beware! They charged us the original booking fee (which was not listed on our original order), then they charged us $75 per ticket, then they said the credit may not show up for two billing cycles. Their charges go through immediately, but their refunds are withheld. BEWARE!

I had bought 2 tickets for my parents to go to Thailand and SPECIFICALLY ASKED THAT THEY HAVE TO HAVE THE SEATS TOGETHER because my mom needs a lot to help! I bought the tickets way in advance so that this can happen. They assured me that the seats will be together! I took them to the airport, make the story short, the had different seats! I call CheapOair customer service and not only did she NOT HELP, she raised her voice at me too. I asked to speak to a manager and she refused and said they will tell me the same thing. Nothing got resolved. I paid over $2000 dollars for this! This is asinine. If they COULD NOT secure a seat, they should have told me that up front instead of assuring me that all will be well. I would have bought a ticket from the airline directly. This has caused me, my travelers a whole lot of pain. Oh, and when you speak with customer service they direct you to foreigners to resolve your problems!!! Not good.

My wife (Sampa) I called Cheapoair yesterday (4/7/2019) for finding a good rate for the flight. These guys were very polite and helpful to give us very good deals for the flight. I would not hesitate to call them in the future for great rates again.

CheapOair has the WORST customer service. I purchased the tickets on March.05 for $2179.50 and this is the receipt I got via email and website confirmation. Fast forward to April and without any notice, I noticed the actual amount charged on my credit card was $3039.50. An increase of $860.00. CheapOair says the confirmation page and email receipt was a billing mistake and there's nothing they can do. So I am stuck eating this $860 because I don't have enough time to rebook and if I did cancel, I would be hit with about the same amount in fees. Not recommended.

Worst cancellation policy I have never seen. Please do not purchase any tickets from this website. So this website says there is 24 hour cancellation and when I called customer care I came to hear different things from what they mentioned in the website and I wanted to cancel the ticket just 15 mins after I have booked the ticket and I came to know that there is a price of 50$ cancellation even though I had a protection plan. I would say please avoid booking any flights from this website in case you plan to cancel or reschedule the flight.

I had to book for an international flight and decided to try CheapOair. It was a great experience for me. I end up calling them 3 times to make some changes and every time I call they are all very polite & courteous. They all seem to sound very knowledgeable on what they do, not pushing any other products for me to buy (I like that, no pressure). I can tell, though they are on the other line, that they have a smile on their face when talking to me. From now on I will definitely make my future flight arrangements through CheapOair.

I got the worst customer service one can ever get. So I booked three tickets to India, and for some reasons I had to extend the ticket. Instead of empathizing they asked for extra $1500, which was so unacceptable. Even after that I wanted to cancel one ticket, but according to them the airline policy does not allow them to refund the ticket. I mean what is the point of dealing with CheapOair if I have to deal with airlines. I will recommend not to use CheapOair, use any other travel agent but NOT CheapOair. I never made a bad review ever, but I couldn’t resist with such bad customer service.

I’m flying to NY. I have health issues and crippling anxiety. I started googling and up popped CheapOair. I’m flying first class and wanted to save a few dollars. CheapOair totally put me at ease. They saved me money and added a few things too! The young man I spoke to also called me back to make sure I was clear and satisfied. That just doesn’t happen anymore, except to me!

They posted an alternative date, I did not say that I had flexible dates. I only entered exact dates. I did not see that it was an alternative date when I booked. In order to change it back to the day I needed they charged me $358 PER TICKET!!! They hid behind the fact that this is their "policy". I hate it when these robotic fools try to act like policies are laws of nature. They were made by people and can be changed or disregarded by people. They say they can't help, NOOO, you're UNWILLING to help. I find it unethical for a company to charge this insane change fees but I had no choice. I had to be back to work. They know they have you over a barrel and they take complete advantage of that. Horrible company. DO NOT BOOK WITH THESE THIEVES!!!

I was never told when I made the reservation that there are no changes or refunds. I found this language on the final confirmation sent to me. This should be told UPFRONT. I certainly will be sure not to use CheapOair, its name speaks for itself.

This is my first experience with CheapOair. It so far has been a good experience. I booked the trip for myself and my sister who lives in a different state than me. I only had 1 min 45 seconds to secure seats together so I did it quickly. I wasn't sure of how my sister's name was on her passport and found out that she uses her full middle name and I only put her initial. I called the number provided to change it and was disappointed that I was charged an additional $50 because of that change. Otherwise everyone has been helpful and I hope the trip will be a good one.

I would like to thank you CheapOair customer service especially agent Steve. He is very pleasant and helpful, I definitely recommend to my friends and family, I will always get my travel tickets and hotel from CheapOair. Thank you again.

WORST CO. to refund your money regardless if you buy the insurance for it. They will send you to Trip Mate, Inc. - whom are horrible with customers service, follow up, and take months to resolve your claim. WATCH OUT before purchasing tickets from this company. Make sure that if you are purchasing cheap tickets, that you say goodbye to your money.

It was an excellent experience with a positive economic outcome. I would recommend this service to friends. I confirmed the transaction with my credit card company and the airline agent, and everything was accurate.

I recently used www.Cheapoair.com for the first time to book a flight and had the worst experience. When you look at the flights, there isn't a way to expand the flight info and look at the connections at all. When I was booking this, it didn't dawn on me at all that I should be able to. The flight that I booked was leaving at 2:51 pm and arriving 10:46 pm SUNDAY. When I got my email I was shocked that I was actually arriving at my destination at 10pm Monday and the LAYOVER WAS 22 HOURS AND 23 MINUTES.

The representative was very good and exceeded my expectations with the booking. I would recommend your service to friends. I was surprised that the phone service was free and that there were other options that were listed on the website.

Canceled a flight 30 min after booking. It only to get charged $75? (which I was OK with), promised a refund in 14 days, it's now been 23 and still nothing has been returned. Called customer service only to keep getting the runaround. Be aware.

It is all scam. I paid almost 2000$ for 4 flight airfare from this website. However, the flight was cancelled, and I asked for refund. They just only refunded the amount of the airfare but the agency fee is not refundable. They said that I am receiving their service so it is not refundable. I paid for receiving a dissatisfied service. Why do I have to put my risk to use their service in the future? Flight cancel is common and you will never know if your flight will cancel. This is a bad business and scam. It is a shame on this company. Don't take your risk to purchase airfare from this website.

When considering a Super Saver Fare, if you hover over the information icon it says: "Satisfaction Guarantee. If you're unsatisfied, call up to 4 hours after you book for a hassle-free refund". This gave me the comfort to move forward with making a Super Saver booking. I was on the phone with CheapOair customer support within about 10 minutes of receiving my booking confirmation to cancel what I thought was an undesirable itinerary.

In good faith I purchased insurance for this flight. The airport in Killeen-Ft. Hood has no signage for the airport. I left my home at 1 am to catch a 5:40 am flight out. No signage whatsoever did I see. I ended up on Ft. Hood Army Base. Needless to say, I was escorted off rather quickly. I found that accidentally as well. So being it was about 5:20 am I knew I was not going to be able to find the airport in time for the flight. I decided to head back home, guess what? I found the airport in time to see my flight take off.

Trip to Orlando!! Then Bahamas!! Then Orlando again!! So it turns out to be Disney World, then Bahamas Island, then Universal Studios!! So much Fun!! One can hardly contain themselves!! For myself 4th time to Orlando, Florida, but for Carlos, will be second time to the Area!! Thanks for the flight bookings and we hope to have the greatest time ever!! We will be having the time of our lives!! Thanks so much!! STAN

So my sister recently purchased 2 tickets for my mom and her to Vietnam to visit our grandma at cheapoair.com for $1,331.66 to visit. The ticket was for May 20th. Due to my grandma's poor health, she passed away on March 27th. My sister called CheapOair to change the date for the ticket. Instead of showing compassion and work with my sister, the representative told her she would be charged an additional $1,925. The representative refused to work with my sister. Needless to say my sister missed my grandma's funeral. All we asked was for some compassion and fairness.

I am literally on the phone with them for the 7th hour in a row. I wanted to book a ticket ONLINE but one of their agents said I MUST book with her on the phone so I ended up doing so. I had found a ticket for $730 CAD and told her that is what I want so she "Booked" it for that amount and airline. Cool. I get the booking receipt and noticed she put $730 USD???? So I called immediately to get this corrected and somehow no one could explain the extra charge???? And also refused to refund me or cancel the card???? So yes I am reporting them as fraudsters to my bank as they surely are.

I was not able to enter my whole name and middle name on website which would have been a problem when traveling. When I got the booking confirmation they sent me all that has to be exact for traveling. Thank you for resolving this issue amazingly.

A month ago I booked my tickets and now a week before flight I receive flight cancellation notification. The only thing CHEAPOAIR offered as an alternative is to cancel the ticket and I am told to pay extra for flight change from my pocket if still want to make a ticket through CHEAPOAIR... Of course never again!!! I am so frustrated and of course have to pay extra now booking ticket just a week before my flights!!!! FRUSTRATED.

Consultant was pleasant and tried to be very thorough about information regarding the booking. He was able to complete all I needed. He was never rude or pressuring in any way. Very pleased so far, I would recommend this travel site.

It was a pleasure to talk with this gentleman, and have him take care of the flight information for me. He did a great job, he was pleasant, knowledgeable and asked several times to make sure the information was accurate.

The person who helped me (I believe his name was Eroll?) with getting my flights to fit my travel needs was extremely patient, knowledgeable and so very kind and thoughtful. What started out as a frustrating event, ended well with me being able to make the trip to visit my son before he heads out of the country for two months to do humanatarian work.