CheapOair Reviews

We booked our flights to China for our family vacation with CheapOair. All flights were confirmed and paid for but we were contacted 2 weeks before departure because one portion of our multi-stops flight was canceled. We asked them to help us re-route that portion of the journey; instead they just canceled and refunded our tickets. We had to scramble and rebooked with another company paying almost double for our tickets due to the time constraints. I'll never book anything with them again. FYI, Travel One and CheapOair are the same company.

We had a very good experience using CheapOair and will continue to use them for our travel needs. They have always been really helpful in finding the best travel arrangements. We hope they will be as successful in the future as they have been thus far.

I purchased a ticket for my mom to fly out for my emergency surgery and along with the ticket I added the Travel Protection Plan in case I needed to change the flight or cancel it. Turns out I needed to either change or cancel. I called CheapOair to do so and was told my ticket was nonrefundable. I called Trip Mate which is the company in charge of the Travel Protection Plan and was told that I needed to file a claim and wait 30 days for an answer. I said I do not have 30 days to wait for an answer if I get a refund or not because I need the money to purchase a new ticket. They said, "Well we do apologize but you have to wait 30 days and there is nothing we can do." Needless I will never be using either of these two companies. They did thank us for our service to this country so that was nice, but they still could not help us.

Good service.. Very satisfied, very helpful and found me good tickets. Hard to type 40 words..lol.. Reasonable rates. Thank you very much. Don't know what else to say yet. Thank you for your help. Will use you for future travel arrangements.

I booked two one way tickets on break from school. The website at time was experience issues. I called in to customer service rep. He was nice. Booked ticket. He explained to me several times I had 24hrs to make any changes. I didn't plan on any changes. As, luck would have it my school posted new schedule next day with dates updated. Yep I had a test on date of my departure. Medical school by the way no way around test. I called well within my 24 hrs as I booked late the previous night. Option was change or cancel. One ticket I paid 130ish and other 230ish. No, I didn't expect a fee as it was not stated and I was within the 24hrs. Easy to assume it's a grace period. To change ticket, both in my case as they coincided. $96 each to cancel $75 each. I ended up pay 75 to cancel a 130 ticket, other words 75 to get 65. My issue is this should have been stated upfront, since I called to book the tickets.

All went good when I booked my flight. My only exception was not being informed to use complete first, middle and last name as it appears on all my ID. The agent did not mention this rule and accepted my middle initial only. As I read through my e-ticket and info, I discovered the info regarding the above, and called back CheapOair to get this correct before traveling. All agents should be trained and explain this immediately to passengers who are not aware of rules. They also wanted to charge me $99.00 to do the name change, and I immediately asked to speak to supervisor and was assured there would be no charge. This appears to be a scam!!!

Agent was very helpful and easy to speak with. He solved my issues quickly with rebooking on a different date, but still waiting for new confirmation and itinerary numbers please send it to me. I will always book and recommend CheapOAir to family and friends. Thank you for your support and service.

Good service very good experience. Happy with good prices. Booking for six very hard but got it done. Very efficient help but hard to understand them. Still happy with the final outcome and total booking.

I had two separate transactions with CheapOair in the same day, one on line one by phone. Both were exceptionally easy to navigate and the sales rep I spoke with was outstanding! She not only fixed an error I had made but also, up sold me a rental car for my trip as well! She made everything so easy! I will definitely be using again and sharing with friends and family!!

We purchased 6 round trip tickets LAX to Shanghai. Our flight on Hainan Airline has one stop in Xi'an (3 hours). WE called the airline to allow us to stay in Xi'an for a couple of days before we leave for Shanghai. They told us we had to go through CheapOair to make the change. We followed their instructions and agreed to pay $250 per ticket for this change. WE were assured that this will be the total charge. A day later we were charged an additional $150 per ticket by the airline. We have made multiple calls to CheapOair and have spoken to multiple people. No luck on getting anything fixed. They agree that the total cost for making this change is $250 per ticket. They claim they have no idea why the airline has an additional charge. They refuse to find out claiming that the airline does not answer!

Stay away with this airline. They showed a promo code of $50 in the beginning and refused to honor at the end of online booking. I called them and after waiting for about 25 mins or so a stupid lady said she would look at it and my call was disconnected. I waited for her to call me back (she had my number) as courtesy but no luck. They fish the customers showing fake incentive and don't give it at the end. I would NOT recommend it to anyone.

I booked online first but I needed some assistance - I'm really not that good on the computer. I called one of the Customer Service numbers - a short wait and a lovely representative - with the patience of Job - assisted me in getting the seats I wanted confirmed my luggage selections and calmed my fears of my on-line activity. Some people might not like the charge for every item - but every item costs money.It's a new day those who want a bare bones travel can get it. I'm old school [and had several successful businesses] so when I travel now I want to do it to my comfort level. 5 Star.

The agent on the phone was very helpful and very precise. The low prices are good. He also suggested some alternatives so we could complete our plans. The time involved as well was not excessive, and all of these factors made the process work well for us.

We've been petitioning CheapOair for a refund, but they simply won't respond or have given us the run-around. We spoke with the airline and the told us they were open to a refund but CheapOair has contacted them regarding this. WORST. SERVICE. EVER.

I was granted a credit of 1400$ but it was not applied through my REBOOKING. I contacted them several times through e-mail and by phones but no one called back as promised? I am angry because they cut the communication while I was on hold. I am very upset now because we used to have good experience since four years and I cannot believe they are careless with good customers like us.

Updated on 08/01/2019: I booked my ticket through CheapOair for international trip. Due to emergency I want to change the return flight date and after a biggg rude behaviour from the customer service finally I tried to change the return flight after paying a whopping amount of more than $1000 in change fee. When I see my credit card statements Today they charged me 2 times of more than $1000. I tried to get in touch with them and it's been 55 min on Hold with customer service and No Response for them. Big Hassle. I'm going to raise a Dispute with my credit card companies if they do not respond to me. That is the only option I have right now. Please think twice/thrice before booking your tickets with the agency services. Never recommend this to any one.

It’s the worst travel agency. Don’t try or trust them. My flight has been canceled and they didn’t informed me and I went the airport and they informed me that the flight canceled and they informed the CheapOair. Don’t make any reservations with them.

CheapOair changed our flight schedule which has 26 hour layover. When I called them they kept forwarding to different people and each person put me on hold for so long that I stayed on phone for 3:10 (3 hours 10 minutes). I was placed on hold by Aldo, Rudolfo, Seanna, Carson and few other guys whose names I don't remember. At the end they didn't help at all. Very bad customer service.

Received my itinerary, there is "select a seat" option, am I suppose to select a seat? There was no mention from Katrina about selecting a seat. The reason I did not select the excellent star is, I had difficult time understanding Katrina. Probably not her fault but I had a hard time understanding her accent.

In June I was sent a confirmation of a seat for the IAH-SYD portion. In late July I was sent a message that the same seat was "pending". In order to confirm that seat, I had to spend another $150+ dollars. The person (Danie) who attended me on the phone was EXCELLENT. But why?

I called to book a rental car at Shannon Airport in Ireland. I explained that I would be flying overnight from the US and arriving at 6:20 in the morning. When I received the email confirmation I noticed the pickup time for the car was 7:00 PM, 12 hours after an overnight flight. I called again to change PM to AM and was told the booking would have to be cancelled and a new one created. Counting the time needed for the original booking (and another car in Scotland) plus the error correction I was on the phone for over 2 hours. In addition I was charged more money for the correct booking. This is insane. I won't be using CheapOair in the future.

Over the years I have used this company for several trips. But this is my last booking with them. You truly can get the same price for your flight(s), BETTER flights and choose your seat selection (most often WITHOUT additional charges) by booking with the airline directly. I found this out when I booked a recent flight to Sulawesi. I booked directly with EVA Airlines and Garuda and got a WAY BETTER airfare and FAR BETTER flights then with CheapOair. (There's a reason that their name is CheapOair!) In addition, with an airline, say like British Airways, you can hold your booking for 72 hours for $20. per ticket (person)! With Expedia you have 24 hours to cancel. With CheapOair, you get NOTHING. But HORRIBLE flights and service!

The first agent I spoke with kept telling me that the flight I was calling about was much more expensive than it said online. It was more than I was prepared to spend. Then I looked on the site again and found an even cheaper option then the first one so I called again and this time the agent was great and didn’t try to get me to spend more. And, in fact she was very straightforward with me. The opposite of the first guy. She was great and I got my cheap flight!

I had to call CheapOair because I had booked the wrong flight going to Atlanta, so I called immediately. The young lady who helped me was very helpful, pleasant and gracious. She took care of my problem right away and I couldn't have been happier.

Your agents were knowledgeable and helpful. I got a fantastic deal. Wouldn't have happened without them. Thank you, Please no more surveys. This is my second in two days. Yes, I would recommend your company, it was a great experience.

The person that helped me was very helpful to me. He actually saved me money and has agreed to keep in touch with me every 15-20 days to give me deals for my flights. I forgot his name but he will call me and I will let you know who it is. We need more people like him who actually care about the customer.

The Associate was very patient with me throughout conversation other me asking all the questions. He was was very helpful. With getting me the times that I needed although I have an layover it a good deal overall.

My experience would have been excellent except I needed to change my date and was told it would cost me what I already paid plus double just to move it one day earlier, and that flight was cheaper than the one I purchased but I was willing to leave what I paid like it was. Sucks. Lesson learned. Booking# **.

I made reservations for 11 Sep 19, returning 18 Sep 19. The agent was respectful, answered all my questions, and made my reservations with ease. I was glad I chose CheapOair for my travel needs this time! I will recommend them to my family and friends.

I've had a horrible experience with CheapOair. Kayak sent me to them and I didn't realize I was even booking through them, so I'm not happy with Kayak either. I'll NEVER use either service again. CheapOair keeps changing my flights and I'm traveling with a group of 8 people. Now I'm on a completely different plane and schedule with my travel companions. I explained that I was traveling with a group. They didn't seem to care. They wanted me to prove it by providing the travel numbers for each person in the group. When I asked to speak to a manager, I was told they didn't have one. Seriously the WORST travel experience I have ever had. I've spent over six hours on hold in three phone calls to try to fix it and it is still not fixed. I want a refund, but from what I've read from other people's reviews, I will get cheated if I attempt to get a refund from them. Please don't make the same mistake that I did. Go directly to the airline.

The agent was patient, so that is good! But I still haven't received email conformation that the change was made to my ticket. I was told that a return phone call would take 13 minutes. It is 40 minutes later and I am still counting. The stress level is rising.... just want to know that I am on a flight. Thank you!

I tried to cancel my reservation because I didn’t like the hotel that I chose, but they told me that would be 100 (less 25 for discount) so I wrote a bad review. The company tried two days to contact me and fix the mistake. So they didn’t charge me nothing for the cancellation, now just waiting for the refund from the hotel. And the second representative which I talked was so kind and helpful. Hope don’t have any problem the day of my trip.

I booked a flight and after booking and paying it said I booked an alternate date. Good thing I caught that otherwise I would have missed my flight. Then when I called about it the customer service was outsourced and I could barely understand the person talking to me. He kept talking over me when I asked for a refund. Then a $25 penalty for cancelling a flight and it was 15 minutes after booking. It was 15 minutes because I had to wait on hold for 14 of it. Terrible. I will never use again.

This website is horrible. First they send me notifications regarding changes with 1.800 number then they end up wasting my day on hold some idiot answer and puts me back to hold to have a friend assist me. 45 min later I hung up. Thank god for Turkish Airline clarifying no changes were. But I'd never purchase from these idiots again.

I trusted CheapOair to find me best flight with the best rate. I made a mistake on the return date and then I was charged 75 dollars to change it. Then I found on another site the exact same flight for $200 cheaper. From now on I am not going to trust CheapOair.

Be careful when order true them. They give you booking number and after that they say, "Sorry we can't do this ticket. We can do full refund in one month." = You have no money for a month and no tickets. Yes forgot to tell if you want to talk with customer service check your time, you will need minimum 1.5 hours to do that.

The travel agent spent a lot of time to help arrange my flights, and that was appreciated. I was surprised to get 2 additional charges posted to my credit card account. I was advised to check out the whole transaction, so it was my fault for not being more thorough. However, it was such a long process to reach that point, I was, frankly, exhausted. The charges were not significant, fortunately.

Their customer service is pretty good and the staff is helpful. This is my website to go to now. I have booked with them both local and international and I think I got the best price. More importantly their staff is ready to help after the booking.

I was surprised that immediately following my clicking the button online to reserve I received a call from Holly, the most helpful customer service person I have ever worked with. She was selling an upgrade in the travel insurance and ended up working hard for me to get the best deal for a rental car (at my initiative). She was excellent and enhanced my purchase experience immensely!

I tried several times to book my flight online and kept getting error notices. I called the number on the top of the page and got a very nice representative who told me the site was doing a price upgrade. When she typed in all my information the price had increased over $50.00! She was only able to give me a $20.00 discount but I still felt ripped off and told her so. I told her I understood it was not her fault and I had her go ahead and book my flights but I will never use CheapOair again.

The agent was very informative and considerate. He handled issues with professionalism, it took about 1 hour but he was very patient. I felt that I can trust him who represented CheapOair and I will definitely use this agency in the future.

Verne was very helpful with assisting myself and my passenger with re-booking a flight that was not changed by a third party company. He was extremely patient in such a stressful moment, and although the cost of the flight was not ideal, he was able to secure the last 2 seats for our international trip back home. Many thanks to him and his customer service.

Experience was good. I will know more of course when I get to the airport on Oct 22. Thanks. Ron. I don't have anything else except maybe in the future you can give phone extensions to employees. Some of us like to work with one agent so as to get to know him or her. Ron

So I'm from Puerto Rico, and we all use both last names (Father's and then Mother's). As I chose my flights through CheapOair, I typed my full name as I do in any legal document and as it appears in my ID (both last names). As soon as finished and purchased the flights, I received an confirmation email. I noticed there was only 1 last name (as it's very common in the US). As I went through each flight I realized they filled out my name wrong as they did the booking. They used my Father's last name as a middle name, and then used my Mother's last name as the only last name. By now it was obvious this would cause an identification problem at the airport.

I booked a flight and hotel for June 9 thru June 19 to see my grandson. I'm a 70 year old grandma. My nightmare started, they changed the date. I complain about a 11:30 min. layover in S. Paulo. Everything you have to pay for. I bought it in May 2, I couldn't board. I called to say what happened and they cancelled the whole deal. Lost all my money. I was going to stay until June 19. Didn't see my grandson, extremely depressed. They are crooks, and all they want is money. So there are a grandma and a grandson crying. For heaven's sake you twist words around. I'm still going to see my grandson, but CheapOair never again!

There management was finally able to get on a call with me. They were able to assist me and provide a refund of all the charges which they had charged me. I will change my rating for this agency from 1 start to 2 Star.

My service with the representative that work with me was excellent. I wish the next time I'm booking a ticket to travel I'll get him, he was very kind and patient with me. I'm hoping the next time I get him.

Worst online airline booking experience.

Sharing my experience with dealing with cheapoair today. I booked a flight from BWI to Fort Myers for 217.55 which was a good price. After completing my booking and received the email with my flight info, I notice my departure city was changed to DCA. I immediately called JetBlue and they told me since I booked thru a 3rd party it would cost me $50 for them to take it over, so they advise me to call cheapoair. I called cheapoair and spoke with Pedro, nice guy, he checked and told me they changed it because when I booked the flight and checked “Non-Stop” they auto changed it to DCA because they don’t have a “NON-Stop” flight leaving from Baltimore (BWI). He tried to find me something else but was unable and price increase.

Please do not use the company under any circumstances. Got the names worn on the reservation. Tried to change this within 4 hours of booking. I was told that I would either have to pay over $1000 to re-book the flight or a cancellation fee of $225. The customer service agent was rude and not helpful. After a 50+ minute call I canceled to the tune of $225. They are rip off and scam artists!!!! Expedia and Orbitz will let you cancel or change for free within 24 hours. never again!!!!

I will never book with guys ever again. I purchased the insurance for peace of mind and when I tried to cancel I was told I could not only if there is a medical emergency and tickets were nonrefundable. Then when I looked at my flight 0 luggage. Only carry on. I had to pay extra with airline to take luggage. Very misleading (must read fine print before booking). You lost a future. It cost me more then if I would have booked with airline directly.

The outbound flight(s) were bad enough (3 different planes!), but when I had to return earlier, Cheapo could only find me flights that cost MORE than the original round trip total. I then found flights myself for HALF the price.

I booked online and try to cancel my reservation due to a death in the family and they refuse to help me. All the man said, "I am sorry and your tickets aren’t refundable" or "you can’t change the dates." I asked just to change a date. I didn’t want no refund at all. I was willing to pay for the date change but he was no help. I will never book a reservation online with them again.

For a one ticket round trip flight of $550 they make you pay an additional $400 to either cancel/reschedule your flight. I would not ever buy from this site again, their "travel protection plan" is no protection at all! Unhelpful, slow responses, very expensive if anything happens. Nothing "Cheapo" about this booking service in my experience at least.

I reserved a car for the airport in Casablanca Morocco. I chose Avis as a car company because they said they had an office in the terminal. I fully paid for the car however when I got there, Avis did not have any records of the rental. I was directed to a local company that had a car parked two blocks away from the airport. The car had no gas and had broken mirror. The car did not have any tire caps. I reported that to CheapOair And their unfortunate response was that they gave me a $20 credit on my five day reservation. That has been a very bad experience and I will never use them for that.

Rees spent a great deal of time with me and found me flights that were much more convenient. He also booked the seats, worked with me getting the insured. Although we were on the phone for a while I was relieved, happy and he was an excellent example to me of your company. Excellent work.

CheapOair was indeed the best price for airfare to Florida. I go to see my son and family as often as I can, CheapO always had the best rates! Customer service is the best too! Had a medical issue that prevented me from flying once and they took care of it with no problem... I won't deal with anyone else...

We family of 5 people. We travel every year 3 time multi cities all international. We bought this time thru CheapOair and all that we have is bad experience. One airline cancelled our flight from Moscow to Istanbul and moved us 2 days forward. CheapOair want us to contact the airline which we did and the airline told us to go back to the agent CHEAPOAIR. We end up buying new tickets with extra money from Expedia and will be refunded after 90 days from CheapOair. We paid extra money for extra luggage when we bought the tickets. CheapOair said it's only for the first destination. First destination was free regardless because it's international flight and you allowed 23 kg, so we lost that money too. CheapOair is a scam in some hidden areas. The Min waiting time to speak to someone is 3 hours.

I canceled one of my flights and I got charge a fee when previously I paid extra to canceled at any time but still I was charge. These customer service agent said that she couldn't do nothing about it. Very disappointed. Im not using this service again.

Updated on 09/25/2019: I purchased round trip ticket from Milwaukee to DFW and return - American Airlines canceled the flight connecting from Chicago to Milwaukee. I tried to reach this company for 2 + hours for connecting flight - finally ended up getting a ticket from United Airlines. The supervisor did call me back this week and American refunded $55 on the canceled flight but the United flight cost me $292.00 - No one could book this connecting flight from Chicago to Milwaukee at CheapOair and I kept on being transferred to "a supervisor" - no ever picked up - This is the responsibility of CheapOair to reimburse this flight - not United Airlines - So my suggestion - don't attempt to contact these people after you purchase a ticket from them.

The Wait/Hold time is ridiculous and very long/annoying actually. I felt the first initial call when being placed on such a lengthy hold was getting authorization on my Visa card and then receiving an email receipt when I thought I was all set. A few hours later receive a phone call (2) and then an email they were still trying to get an authorization and contacted my bank with a Accounts payable and was confirmed there was enough money to be cleared and it was just pending. There were several calls and I do not think I will ever book with CheapOair again, too many hassles and misunderstandings.

The gentleman who helped me yesterday when I was having trouble booking online (there was nowhere to add my wife's information) was super professional. Best experience I've had on phone for a long time. He was able to get my reservations done up in jig time and we were very pleased. Thanks.

Nash pointed out a flight change that made it so much easier for our travel! He was very kind and put in great effort to accomplish it. We are senior citizens and Nash is an asset to your company! We shall use your company again in the future when we travel.

I booked a flight and the booking was made final at 1:21am. I booked at $397.00. Only 8 hours later the flights dropped on prices. I get the email address to their "PMP" team. I get a email back that the information I provided didn't qualify. They give specific instructions. I follow the instructions to get an email back that it still didn't qualify. How do you figure I sent the screenshot with the matching website and link... I call CheapOair again at 4pm. A representative assures me that someone is going to call me. I've called 4 days straight with no resolution. Finally I speak to a "supervisor" and I ask for the corporate office information. He doesn't know who oversees "pmp". He doesn't have a phone number for their office, etc. I still have not received resolution to this matter. Another fun fact...while booking I'm telling the agent I can see the prices are not what she is telling me and she is telling me those are old fares.

I am so grateful for the amazing trip we had to Portugal! But this is my Public Service Announcement! It was my first time booking with CheapOAir and it will be my last... We got the ticket for about $50 less than other websites.. What they fail to tell you is that the discounted tickets that you just bought does not allow checked luggage even on international flights and you will have to pay $120 dollars per suitcase both ways! This is so deceitful because I didn’t think to ask this because when talking to the agent and booking tickets and traveling with family internationally I assumed checked in luggage was allowed.. like every other flight I have ever taken! I booked these tickets on the phone with the agent and he did not tell me this..

I am a platinum member but my time on hold to do a cancellation was 3 transfers and 1 hour 18 minutes. Still could not confirm. Said they would call back but did not. Yesterday I called and waited 22 minutes BUT finally got a rep that knew what they were doing. He got the flight cancelled and a refund done. He also booked seats on our new flight to Edinburgh. Out of six reps he was the only one who went the extra mile. The rest just dumped me maybe so their calls taken looked good. The last rep should get an award (he processed the cancel). The rest need retraining and your phone wait times are horrible even at my level of membership!!

CheapO is anything but cheap! They slip in all sorts of fees and mislead the customer. I was booking a flight to Florida when they presented me with a choice of service levels. All but the "basic" level charged a fee. Thirty minutes after I booked the flight, I needed to cancel for personal reasons. When I was in the process of booking the flight the website said you could cancel at no cost within 24 hours. When I tried to cancel, they wanted to charge me a cancellation fee. When I called customer service (it took 30 minutes to get through), they said that I had to pay to sign up for "premium service" in order to cancel for free. The airline I was flying on would allow me to cancel for free, so I was paying the penalty to CheapO! Bottom Line: GO RIGHT TO THE AIRLINE SITE to BOOK and avoid CHEAPO.

The agent I spoke with was very helpful and friendly. He answered all my questions that I had. He also explained all the benefits and requirements about the airline & the flight. Hope to be able in near future to fly with Frontier again. Thank you.

We booked our trip to Italy months ago and we got an email today (3 weeks before flight) saying they changed the first leg of our flight which now requires a layover in Boston for another 11 hours on top of an already long flight. My husband has been on hold for over an hour trying to resolve the issue. Based on reviews I am concerned about getting this issue resolved. Will keep you posted.

Good: we received a good price from CheapOAir and so we booked a trip from the USA to Taiwan to Abu Dhabi (stop in Thailand) back to USA. Bad: Regarding a layover in Thailand - While we were traveling to Abu Dhabi from Taipei, we had a 1 hr 15 min layover between international flights. Our plane landed and parked on the tarmac requiring a bus to the international terminal. By the time we deplaned, rode a bus to the terminal, went through a secondary security check and arrived at the airline counter, we were informed we were too late to make the flight (we were hurrying). We called CheapOAir right away and the advice given was "there's nothing we can do, you missed your flight".

I have been on hold for 2 hours to fix a ticket that they agreed 90 days ago. Now they have been saying for 2 weeks that we will fix and give as 24-48 hours. Don’t buy airline tickets from this place. Horrible.

I have booked many times with CheapOair for flights within Canada feeling reassured if there was a significant price drop I would be honoured with the lowest price. On June 16 I booked a flight and received an email confirmation. Within 45 minutes I received a promo email from CheapOAir showing that the flight was reduced by over $200!! I called customer service and they referred me to a different department who said “we match price only with our qualified competitors”. That meant they were unwilling to match the price because it was an internal (CheapOAir) price drop. That is NOT good customer service as only 45 min had passed.

To your phone customer service agents and I spoke to two of your service reps. I was very impressed with the professionalism the agents I spoke with were. They were very knowledgeable on the concerns I had and very pleasant to speak with and the answered all my questions. Thank You for making my purchase a pleasant one.

I have not used CheapOair for a long time. I am going on vacation and decided to try them by purchasing tickets. After the tickets were purchased I received a call to confirm and they asked if I wanted to pay for seat selections quoting me a price and offering me a coupon. The lady said that I could use the coupon for any purchase airfare or hotel. I tried to use it and couldn't. I called and asked about it and was told that it would only be used on certain flights and I would have to call the hotel to find out if they accept it. Which is why I asked prior to. So they gave me false information and the discount and didn't even try to compensate me for their lies. I will not be using them again for any purchases.

I was told there was one seat left so that's why it took so long to book. I got on the plane and saw around 40 empty seats. Uncomfortable seats. Won't recline. No pillow or even peanuts. Cheap booze with expensive price tag.

I am an international student in USA. I made the reservation from SFO to NJ day before my journey. I tried to check in for my trip where it asked to pay for both check-in and carry on bags. They didn't mention about it while booking. I am ok to pay for both bags. I made the reservation for the entire journey from SFO to NJ with CheapOair but they made two separate reservations for two connecting flights which made me pay twice for the baggage for single journey. They didn't mention about it while booking which cost me 200 for only baggage 3/4 of my airfare. If they let me know prior I would choose other agency. I called their customer care service. No use. I never book flight again with them.

CheapOair staff could not manage to get our seating options correct and we were unable to get it corrected. On a round trip ticket, we wanted to upgrade our seats to aisle seats, but CheapOair clerk mistakenly booked our return leg so we could not upgrade. MAINCABIN, but not upgradable. It's a six hour flight and my wife requires frequent access to the restroom, so this restriction will make our flight very uncomfortable for her. CheapOair's supervisor Glenn sent me to AA to get upgraded and they did say they would pay for the aisle seat cost, but the ticket is non-cancellable and non-upgradable.

I needed to change my flight and it was done without a problem. I had a family emergency, my brother was dying. I had to get to RDU fast. Afterward, I needed to get back home. Everything was done with minimum stress on my part, which I appreciate as I was already extremely stressed.

I searched for flight for a Tuesday, they changed the date to Wednesday. I called immediately to change it and it's $150 a person to make a change within 5 minutes of booking. Go with a Expedia as they at least have a 24 hour cancel policy.

Randall, the Rep I chatted with, was very helpful in making the necessary modifications to my booking. The chat service allowed me to do this transaction while taking care of other matters. I highly recommend Cheapo. No hassle servicing my needs. Thank you Team Cheapo.

I booked round trip Abu Dhabi-Calgary. While trying to check-in for my Lufthansa flights Calgary-Frankfurt and Frankfurt-Abu Dhabi, Lufthansa and Air Canada (Operator of the flight from Calgary) sites did not accept the check-in. After more than 30 minutes online chat, the CheapOair rep informed that I needed to check-in at the airport as the flights were not being operated directly by Lufthansa. It means that I cannot reserve/select my seats, and also cannot request special meals. It is distressing while keeping in mind the 16h 40m travel time. Disappointed to say the least.

I give a call to CheapOair to reserve my seat number and I requested a window seat for all my four flights. He said I gave you all window seats. During the call I asked him to give me a seat number so I can double check its window seat or not, he said to me that "yes all are window seats and I already sent you an email". However, after disconnecting the call, I check my email to verify the seats, and I am shocked. He gave me only 2 window seats and the other 2 are in the middle. He basically lied to me. CheapOair betrayed their customers. They think that customers are a fool, they will not check the information. This is an unbelievable customer service.

Hello everyone. Beware of CheapOair. I bought ticket through this company first time from Miami to New Delhi, confirmed round trip. Just before 10 hours when I supposed to board the flight they called me and said the flight is rescheduled by one hour later than the first set time. I accepted that. Now when I am in India they sent me another email saying another changes which more than 8 hours later than original time. I tired to call them from India more than 8 times, every time more than 40 minutes hold and they hang up. Still my ticket is not confirmed. This company is scam, don’t buy any travel related product. I am stuck at India without any news from these guys. Spent lots of money on International calls but this company is unprofessional. They also sent me email stating they tried to contact me however I never get any call. So be careful with CheapOair...

On hold over 45 minutes twice, had to call back 3x. Did not get the $20 promo 5/21/19, charged 84 USD SEATS, OTHER FEES. Email, log in, sign in problem. In library on hold 50 minutes. I will go back to other site. It was hard. Too much time on hold and no answered phone.

The woman I talked to on the phone went above and beyond being helpful. She was so patient with me and found the most inexpensive flights I could take. She was extremely knowledgeable on all flight information. I truly appreciated all of her help.

Agent was very helpful, patient and nice. I couldn't have done it without her. Will use again. The agent also helped make sure that I was going to arrive home at an early afternoon hour because I live 21/2 hours from the airport. She did a wonderful job. Thanks for all the help.

Agent was excellent. Very professional and offered solutions to meet my trip needs. I received an email of my booking number listing all of my six flights on the trip but was unable to book seats at the time and had to call American Airlines to book seats. AA charged me $100 to have them get assigned seating plus an additional $40 for seats on one of my six flights. So I actually had to pay $140 more than I paid for the booking through CheapOair. I did receive verbal confirmation of my seat assignments from AA but I still have not received written confirmation on the seats they assigned to me for me and my wife. Otherwise I was very pleased with the performance of my CheapOair representative who had nothing to do with the AA not forwarding me a printout of my actual assigned seats.

Air fare reservation. Very pleasant customer service, efficient and helpful. This is my second time within the past year that I used your services and was not disappointed. Would recommend you to friends. I hope to be able to do business with you in the near future.

Denver trip. The assistance received was excellent. Will definitely use this website again. The time frame and price was what we wanted. The person dealt with gave attention to our needs for time frame departing and return times. She was friendly and efficient in the process.

I have to change the date of my flight, thru Chat I was able to contact Customer Service. Renaldo was very knowledgeable on what to do, I was able to reschedule my flight with reasonable charges. Thank you CheapOair.

I have been dealing with CheapOair for the past week. I had to cancel my entire summer vacation I booked for my son that is disabled. I received notice from his doctor that due to his condition he cannot travel. I received a refund for the Hotel that was not refundable and the car, however they REFUSE to give me my refund on my flight that has been supported by Medical Documents!!! I WILL NEVER USE THEM AGAIN!!! Also found out that the hotel was cheaper booking it thru their website and CheapOair was charging more!!! How can a multi billion $ company get away with this!! I can see if I cancelled for other reasons, but this is out of my control!!!

Initially, was given misinformation about cost of flight's extra charges. Was able to get it straightened out with another phone call even though I was on hold for over 15 minutes. Would probably not book with this company again. Neo was the initial person with whom I spoke and she said the baggage protection was included in the price of my ticket which was not true. She also failed to tell me about CheapOair's charge of $5.05 for their service. As I said, I probably will not book with this company again.

My experience was very satisfied, I spoke with a gentleman who was very knowledgeable in what he was doing. I had a hard time at first because Spirit didn’t take my card. And that was gonna be the end but then the gentleman asked me about another airline and he helped me with that, as as it was it turned out to be good and I booked my trip. Thank you.

Absolutely the worst! They lied about ticket cost when you call them. They double book seats so you are charged twice. They refuse to change tickets. Say the airlines won't allow it. Call the airline. They make accommodations. Forget calling to make changes or complain. You will be on hold forever. I hate this company! We travel every month and this is the first time using them. Terrible!!! Stay away!!!

There is no reason to book through them when you can book directly from the airline websites. The booking is free but they will charge you A LOT more than the airline when you need to change or cancel.

I was unaware my middle name had to be included on my boarding pass. I called to have this added. CheapOair was demanding a 75.00 PER TICKET to make this change. It was not an issue of if it could be changed; it was a matter of PROFIT. I then called American Airlines directly and spoke to a very pleasant representative that added our middle names while I was on the phone. She advised that when TSA scans our boarding passes, our full names will be in the system.

Bought a ticket 11 months in advance (we travel every 3-4 months so this is just what we do). CheapOair said the flight had canceled in March (flight suppose to be in May) and we were forced to buy another ticket on another airline for over 1100$ more. On the day we depart back to Saudi we see that our “canceled flight” was still there, and to make it worse, BA just canceled our flight two hours before departure. I almost lost my business seat (which 24 hours back to Saudi it’s horrible) and somehow within seconds of boarding I got a business seat back. Went through three flight cancellation with BA that day (Monday, June 24th). Not sure if it’s more CheapOair that we are so disappointed in or BA. All we know is that it was the worst experience we have ever had and we fly 3 to 4 times internationally every year.

I had a worst experience with CheapOair. My flight tickets were canceled and they told me refund has already processed and I haven’t received any refund and I sent them my bank statements and they are not giving any transaction details to confirm that my amount is processed. It seems to be they look like a cheating company who want fraud customers.

I always buy my air tickets with you because you offer efficient service and your page web is friendly. I recommend you to everybody of my family and friends. I will use your service always. Please don't change, thanks for everything. Bye.

Very helpful. Courtesy. Always helps me find a flight that fits my needs. I have book several trips with CheapOair and I’m very satisfied. It seems like every time I book a flight I get the same guy. I love it. I feel like he knows me and my family. So that makes me feel very comfortable. I really enjoy him working with me.

I called CheapOair about 30 minutes after my flight was booked because it would not allow me to pick me seats once I paid. I thought I had purchased main cabin seats but turns out I purchased saver seats and they just don't tell you that. When I asked about getting a refund because the tickets were cheaper on Alaska airlines website their phone started to break up so bad I could not hear the man at all on the other line. I then tried back again and was placed on hold for 45 minutes. I finally hung up.

Accurate number of points and how to redeem them. It's very, very hard to talk to a human person. Even after I call the given number 800 525-0400... I really want to continue to use your service, but was not told how to register points - and we have been flying using CheapOair since 2014!!!

Trip from Fort Lauderdale to Santiago Dominican Republic. The customer service on that day was very professional and very patience with me. That was a good experience and I'm happy with the service. That was a good service and I will referral CheapOair to any of my friend and co worker family and church member. Thanks.

I've traveled extensively and used CheapOair a number of times in the past. I also worked in the technical industry the better part of my 40 year career. Today I purchased my tickets, carefully typing in the ticket information so that it matches our travel credentials "EXACTLY." I receive the confirmation email, open to review and find my first name has been truncated and my travel partner's last name has been changed to match my own? I call the number provided and they are asking an additional $34 to change the names on this purchase? No way... I asked for a manager and the wait was 35-40 minutes so they gave me a one time voucher to cover the cost of creating a new ticket with the correct information. Buyer BEWARE... I'll think twice before using CheapOAir again.

My trip isn't until September, I know that I have time before my upcoming trip, but I didn't want to wait for the last minute to get my ticket. I can only say, that the guy that I talk to was very helpful. He answered all my questions. I am all set for my trip.

I thought CheapOair was very easy to work with and the price was great!!! The best.. I got good times and both ways were non stop!!! I recommend this site for your next flight., and will use them again myself.

Won’t use them again. First a guy calls at midnight waking me up to provide a seat selection (that wasn’t available at time of purchase) for me and my 7 year old to sit together for only 20$ More. I said, “Sure just let me go back to sleep.” About to the board the plane and the check-in desk realizes that we are not assigned to seats together and fixes it. We arrive at our destination and an emergency comes up at my company so I need to return a few days early. Was thinking glad I bought insurance for 120$ for the 2 tickets but when I called they said it was only for medical emergencies and I would have to purchase another ticket to leave any earlier although I I was calling 9 days before the return flight. What a waste of money and crappy service. Very displeased.

Be extremely careful while purchasing from this site. It gives you a price and when you try to book it at that price then the ticket price increases by approximately 30%. I was working on booking an international trip, my price increased by $500 as soon as I pushed the "Book Now" button. So I discontinued my booking and used Travel One site.

My experience with CheapOair started out great. Easy to book, saved some money, very pleasant experience. I called back several days later to request a change of date for my flight, to avoid being gone on Father's Day. I informed the representative as soon as I got on the phone that I was only interested in making a change if there wouldn't be any fees or a major price difference in the tickets. His response was "of course, no problem." So we found some to let's for one day earlier, I agreed to pay about 30 more per ticket because of different flight times. I said multiple times "so there are no fees....right?" Once again, great experience.

I appreciated the fact that you list flights together for depart and return. It was helpful in locating the flights best for me. When I realized that I had booked the 1st flight to ABQ a day later than I should have, I called immediately to correct the mistake and change to the right day. The representative was very helpful even though our phone connection was not the best. I was able to get the day I needed promptly.

CheapOair was wonderful to book through. They were clear, easy to talk to and ask questions of and gave me answers to all my questions. I couldn’t be more pleased. I had to come back early due to an emergency and they helped me get my flight changed with ease. Thank you so much!

When I first called I was frustrated because there is service agent help me fix my problem. I had booked the wrong day. It cost me a little bit more but he was really professional and made my day. Great service. Thank you very much.

They draw you in with these prices that no other online booking site offers but the prices are a lie just to draw you in. Even if you try to book the flight with their so called miracle price it will not go through. Even they keep that stupid clock ticking to say you only have 20 minutes until booking can be held it is also a lie. I booked my flights for 1500 with credit card and all in under 10 minutes with 10 minutes still to spare according to their so called booking clock and after they said sorry that booking has been taken. Then they offered me another booking that was over 3000 dollars. The exact same price as all the other online booking sites.

The booking agent who assisted me was kind, and very knowledgeable. I appreciate all that she did. I had difficult situation, and she was of great assistance. I would highly recommend using this app and very much appreciated all the help.

Please don’t believe any of those positive reviews. This page is a complete scam. We purchased an airplane ticket and they automatically change our flights day for “flexible days” without any explanation. When we tried to call them, we received a complete deceive answer, thieves. We called the airline and they couldn’t do anything for us. My advice: Pay a little more and save yourself a headache.

The airlines had a flight schedule change, so I called CheapOair who did my booking. First time I called told the customer service what happen and the new flight time did not work for me. It had me arriving 10 minutes before my international flight took off. He said he work on it. Placed me on hold. 35 minutes later never return. Second time I called went on hold. They never answered at all 30 minutes went by. So third time I did a chat 2 hours 50 minutes back and forth and waiting on them. They never changed my flight. Said they were on hold with airline, would ask some questions, say wait, after over two hours they told me it was too late to change flight. They had closed for the day. I had to call airline, and they first refused to help. Said CheapOair had to change it. They were the agent. I only got it done after talking to airline manager. Don't use CheapOair.

CheapOair does not help you get your ticket refund once your flight is canceled or delayed even if you pay for insurance. They’re liars. They’re liars liars liars liars liars. I will never fly to CheapOair or American Airlines again. They are in cahoots to steal people's money. Their customer service is very horrible. It all they do is change you from department to department for that the same person can start over telling you lies. They’re liars liars liars.

I had to purchase a flight for work. Had to book quickly so went online. Got “suckered” into using CheapOair. Biggest mistake ever. A few days after I booked my flights our meeting was cancelled. I called to get a refund and cancel the flight. I do not recall ANYWHERE in booking the flight where it said it was non-refundable. But the guy on the phone in his thick accent said NO REFUNDS! Seriously. WORST SERVICE AND I WILL NOT MAKE THE MISTAKE OF USING THEM AGAIN.

On a motorcycle trip from Taos NM back home to Baltimore, MD, my bike broke down and I had to leave it in Knoxville to be repaired. CheapOair got a flight that same day for me and at a most reasonable fee, so I was able to get back home safe and sound, thanks to a wonderful agent that helped me all the way. Thank you so much for the great service!

I booked the wrong date and had to change it. I caught the mistake the morning after. I’m flying to Colorado with my Bible college. When I reached out to correct the issue I was informed it would cost 75$ to correct the date. It was my mistake. I just think there should be a grace period of at least 24 hours. Because CheapOair quickly adds up when you consider the extra stuff. I believe in grace!

Used their website to book a round trip from the USA to Sweden. I wish I had not. Painful website to use. Once I slogged my way through it and got the booking, I was barraged with calls and emails offering to upsell me. Plus, when I printed out my boarding passes, there was no gate assignment for the LAX leg. Got to LAX and could not find my flight. Not COA's fault, but even on their website they had no updated info. Wanted to change the return leg, and used their chat to try to do so. The person I got had no idea what she was doing, was a horrible communicator and tried to tell me the airline said I could not change my flight. I will not use this service again - there are too many other options for booking travel.

Do not book with this company. I booked a flight from July 24-25. After paying for the flight, CheapOair changed the date to July 25-26. I have a job interview on the 25th at 11AM and I paid almost $300 for the ticket. Although the dates of July 25-26 are cheaper, I did not choose them because I would miss my interview time. If I wanted to travel between July 25-26, I would have paid 235 on a different website. Instead, CheapOair charged me 273 for a ticket I could have saved almost $40 on.

The person who helped me was helpful and interested in my needs. He was polite and explained the information clearly. I was impressed with his helpfulness and courtesy. He answered my questions politely and with good humor. I would not hesitate to call again.

I have used CheapOair about 4-5 times this year so far. I was planning was planning to use this company for the other 3 trips I have planned this year. I will definitely be finding another company from now on. I will also tell every one of my friends and co-workers who all travel a lot to never use your service again. As well as post on all of my social media sites, and my friends with YouTube channels to keep as much business away from your organization as possible. First of all your customer service department is terrible. I had to stay on hold not once, not twice, not three times, but four times for over an hour.

We bought a Qatar Airways ticket with a 10 hour stop in Doha. Qatar Airways provides its customers with hotels when the layover is more than 8 hours. We were sure that we will be provided with accommodation after a 20 hours trip and did not book any place. But when we arrived at Doha we found that CheapOair sold a promotional fare ticket to us that is not including any accommodation. Based on what Qatar Airways agent said, this is the information that CheapOair should have provided us with. Now we have 10 hours layover after a 20 hours flight without any place to rest or any plan to do only because CheapOair was not transparent at all!

The agent ? that assisted me with my mistaken flight I booked incorrect was very patient and so helpful correcting it. I was trying to save some money by clicking on 1 stop but I did not see or know how long this delay was, it 14 hours plus minutes. This would be very difficult for my mother at 72 years old. Thank you to my Spirit angel!

UnFair Rules to rebook. Two month from now we were supposed to be going to a wedding at Hard Rock Resorts in DR, but seem there been so many death in DR. And question of toxicity. Linda have a lungs disease that we fear there a big danger and fear for our life as well. So decision to change our vacation in DR to attend the wedding along with others. And schedule a trip to Grand Cayman Instead. For a couple days we have been trying to get someone on phone, I did sent a text message as well. I am hope that airlines will refund us our rebook fee, because it will also help and fee up hardship financially. Thank you, Charles & Linda **

I booked a flight for our whole family. I was told to pay extra so we can sit close together so I did. After few weeks I got an email with confirmed seat reservation but for 4 travelers only when I booked for 5. So I called CheapOair to ask about this but I was put on hold for more than 30 mins so I hang up. It’s so easy to book a flight with them but when there’s an issue, there’s no customer service to help you.

I tried to change my international flight and twice I was lied to by two different representatives. They said if I cancel and change the flight later on I would have to travel to the same country at a later date. The representatives were very unprofessional, yelling at me over the phone. This was untrue when I spoke to the actual airline.

For a two-week vacation in Scotland, I had booked a rental car using a company called CHEAPOAIR (CheapOair.com). I used the same company to book the air travel via Aer Lingus. This complaint relates to the car rental, only. The car was to be supplied by the car rental company Green Motion (**). The amount of $288.40 was paid on 04/05/2019 via credit card to CHEAPOAIR. On arrival at their Edinburgh airport counter on 05/08/2019, Green Motion refused to rent a car to me with the argument that I did not have a driver's license for at least two years as required by their conditions.

She was very helpful in getting my flight set up for my son to come visit me with round trip flight. He is a minor so there is extra things that have to happen in order for a minor to fly alone and she helped me all the way through.

Everything about CheapOair was a pleasant experience from booking, to car rentals. Even when American Airline delayed my plane yesterday and I had to make new arrangements, the folks on the phones were understanding. All the representatives whom I spoke with were respectful, helpful and kind. Unfortunately, this morning my back went out and I was unable to make my flight, so I had to cancel my plans to see my family. I am unable to sit or stand for any length of time, therefore traveling was not an option. I was hoping to get some kind of compensation or vouchers, but was turned down by the support team and snap-chat. Other than the unfortunate event of my back injury, I was pleased with CheapO's service.

If I could give you a 0 star I would. This company charged me almost 600 dollars more for selected seat that I never agreed to!!! I tried to explain it to the rep and all he would say is, "It wasn’t us who did that." Well it was me either, they were not helpful at all. They said they would refund me after reviewing. It’s been a month and nothing has been refunded to my card! Horrible.

I arrived at check in to get my boarding pass thirty-five minutes before. Takeoff time. Personnel said their computer was already turned off for my flight, after giving up I returned to my ride. My granddaughter went back to talk to personnel and found that an airline supervisor would help me get my boarding pass. So I went back to find myself in a line of people with my same problem. I got my pass and hightailed it to the opposite end of the airport where to security where kind people let me go through to the front of the line to screening. I arrived at my gate four minutes late. I was not allowed to board the plane although it sat at the gate for another 10 minutes.

The online, via App Reservation service is not good. I made a reservation 07 June 2019 for early August 2019. The App did Not allow for seat selection and so I called to finish my reservation. After spending nearly 30 minutes I finished with your Agent. I got my confirmation Email and my seats were not there. I called back and another 30 minutes or so I got my tickets and seat assignments. Your service isn't really a savings and is difficult to u I plan to use some other service is the future. Your Agents worked very hard but the system i.s not good! Respectfully. One Love.

The website of this company is bad. When you have a claim to make (because an error from website) they want to charge you a fee. That is nothing but a robbery!!!! All airlines companies allow you to make changes in your booking (cancellation included) within 24 hours for free!!!! CheapOair wants to charge you from US$250 to US$1,000!!! They are really thieves!!!!

My family is going on a cruise this fall. We had all travel plans arranged except flight to get from my state to LAX. I was able get tickets for $150 each, which I thought was great because I was seeing $400-$600 prices. It is possible I could have saved $20 each if I kept working on it, but this way it is done and I don't have to worry or think about it anymore. My only "complaint" is I don't like that the tickets are non-refundable, but perhaps that can't be helped.

This operation is a total scam. After you "buy" tickets, you get a message saying to call to "verify" the purchase. After you verify, you get another message saying that the price has changed, typically increased by 50%. Not just me, talked to friends all have the same story. Stay away!!

I had the worse experience purchasing my flight thru this company. They are not straightforward with what they are doing and their priority is to make a profit. I paid $140 for an upgraded ticket which also included the ability to choose your seat on the plane. After I selected my seats online, their website attempted to charge me more money. This isn't right, why do I need to pay twice to select my seat? This should be the first red flag that this company is not straightforward and attempts to gouge more money. So I called in and spoke to an agent.

I booked my flights for 3 people. I noticed that I inadvertently put April 29 instead of April 30. On their website it states we are able to make cancellations or changes within 24 hours. What they don't tell you is there is an additional charge per person to change the date. This was a matter of minutes that I wanted to change the date after reserving. First they wanted to charge me $80 per person. Then it was $60 per person. Then it was $30 per person but at a different airport. CheapOair needs to be more forthcoming with their additional fees and fines!! Like people aren't human and aren't going to make mistakes! Give me a break!!! Scam scam scam is what I say!

Booked a flight for my father who is 89 years old, blind and has a service dog. Customer service representative helping me find a flight for him. The agent pointed out a one stop flight where he would not have to get off the plane and would only have a 50 minute layover. The price for this flight was reportedly $30 more. I agreed that it was worth the $30 to have them stay on the airplane with his dog. He proceeded to make the reservations and told me that the price had gone up another $30. I reluctantly agreed.

I booked for my partner and I. We are in our seventies and don’t fly often. I entered our names on the booking but neglected to put our middle names. Upon receiving our information I saw that it said that the names needed to match our government ID. Assuming, that was our driver's license, I called the number to add the information. I was charged $219 to do this, told by the agent that we might not be allowed to board and would forfeit all reservations and $$. This was not clear at booking and next time I’ll drive.

I needed to change my flight and the gentleman I spoke with, customer service, helped me tremendously. Very professional and courteous! They are also, very patient. I will use CheapOair again, and recommend them to friends and family. Thank you!

San Francisco Trip - Bruno was an excellent representative. He was friendly, knowledgable and helpful to my making the correct flight section. He made me feel like a valued customer. Bruno is an asset to your firm. I have recommended CheapOair to my friends and family who have had the same excellent experience. It is a pleasure to work with your company.

I checked what I thought would be a great price.... same as most sites really. No assigned seat.... no refunds.... customer service was great as long as I still dealt with them. I will not use again. Do your research and you will find a better deal with more options. I would like to get a second chance, but it is too late for me. Lesson learned. They got their money.

I spoke with 2 different representatives, on 2 separate occasions. To date I haven't received an email confirmation, or flt. itinerary. Funny thing is I have received car rental confirmation. I need Airline confirmation for my trip. I've been quoted the round trip price of 375.00, departing Philly international on 9 Nov. to MCO Orlando. **

I have never seen such a pathetic customer care line where you have to wait days, weeks to get someone on talk and still no answer. I tried to reach to live chat, email and no luck. I would never recommend and also never go on Cheapoair.com for any further purchase.

CheapOair got me the flight time I wanted at a great price I was looking for. The girl worked hard to find me a decent price range I was looking for. When she found one, she informed me right away. I will definitely use CheapOair again.

This is my second and last reservation with CheapOair. The first time I used them I did not get any savings whatsoever than if I had just gone directly through the airline. The second time I made a mistake by one day on my arrival time and tried to go back and contact them to see if I could change the date by one day, so I could make a cruise that I was trying to attempt. They wanted to charge me a $300 penalty fee plus whatever the difference in fare was. I ended up going directly to the airline itself and was able to resolve it. I tried to get a supervisor through CheapOair and it took about an hour to get that. They wasted my entire evening and did nothing for me. I will never use them again. A friend of mine correctly asked me: what did you expect using a company called CheapOair? Good point. Done.

Thought that Customer Service is dead, but Thank you CheapOair for proving me wrong & bringing my confidence back in your company. Good Customer Service, highly recommended.

I needed to add an extra day for a flight, hotel and car rental, CheapOair provided outstanding customer service. Yes I would recommend to a friend and I am going to Denver next month and I will use CheapOair. Thank you.

Please for the love of god, do not book with this agency, it is the worst. I work in customer service and I have never had customer service so terrible in my life. Please save yourself the headaches and money and go through anyone else!!!

Thank you for your help to cancel the tickets without any fees and I really appreciate that. Next time I wish to reserve my tickets from you. Thank for everyone helped me to cancel the tickets so I recommend this website to everyone.

I was booking many different flights at one time and our agent was incredibly helpful and patient and kind. We were on the phone over three hours and he found the absolute best itinerary for me. He went out of his way to make sure I was happy with each segment of our trips.

I had booked a ticket (28 hours trip) with a minimum layover 3 weeks before departure. CheapOair unilaterally changed my flight date a few days before departure. They told me If I refused the change they could guarantee any other booking! I accepted to find out I had 8 HOURS LONGER LAY OVER! I am under the impression they posted a fake faster flight with low layover to change it to much longer flight. Of course, no discount was offered for the inconvenience. Disgusting behavior!

CheapOair again. I had never used this service before. Seems to me this an employee you would want to keep.

I put in a specific dated and when I checked out and paid it had wrong date. Immediately I called and explained and the lady said she seen that I had put in different day although it would still be $ 50. to cancel. Very disappointing. Never use again!!!!

I was helped with my request at a later date than I should have but got the flight that I needed. Your customer serviceman was very helpful and nice and polite. Thank you very much!! I am so looking forward to my trip and will use your company again and refer my friends to your company!!

We have booked tickets to India in January to travel in June. However since one of the airlines closed CheapOair has been saying they are trying to get us on another flight as they are unsuccessful in getting us on a flight. We have been calling their support team many times during a day with a wait time of at least 45 mins each time to speak to someone with no resolution. We told them we have tickets for our trips forward and cannot be cancelled however still no resolution. Tried to get the supervisor online however they never come online to help. This is really unprofessional as they knew that that airline stopped so why stress is out last minute.

We needed airline reservations for 4 seniors, a car rental and hotel reservations. It was taken care of in a timely manner. I will definitely use them again.. I checked all our paperwork and it was done correctly. The 2 agents did a wonderful job in making sure everything was spelled correctly and that our needs were entered onto the orders.

I needed to fly to the upper corner of West Virginia and wanted to avoid the DC area traffic issues so was looking for a flight to a smaller airport closer to where I was headed. After searching all options I found ONE flight with the dates and destination I needed for my trip. I noticed there was a long layover in DFW but figured it would be ok for the trip out. This layover was 15 hours extending over 2 days and the airlines would not check my bag all the way to my final destination for some reason but said I could pick up my bag in DFW and recheck it with no additional charge on to my destination.

The very name "CheapoAir" is grossly deceptive and constitutes false advertising. CheapOair IS NOT CHEAP AND DOES NOT DISCOUNT TICKETS. They charge MORE FOR EVERYTHING than direct-to-airline booking. They charge for services - like refundability, luggage and seat selection - that the airlines provide free or at much lower cost. Worst of all, they failed to record cancellations, leaving me with no recourse or ability to even REQUEST A REFUND. If you want the lowest price available, CALL THE AIRLINES DIRECTLY.

Horrible waiting time when calling any CheapOair number. Tried several numbers and waiting was unbearably long. At one point waited for more than 50 minutes and couldn't talk to anybody! Attempted again and again with no avail. Your response time (in this case none) is beyond hope. You need to address this problem or you'll start to lose my business. I've done business with you for several years in many occasions.

The representative who assisted me with my booking from Chicago, Illinois to Cairo, Egypt was extremely polite, knowledgeable, and courteous. He found the best deal which saved me an enormous amount of money. The representative should definitely be commended for a job well done.

CheapOair says they will find you the cheapest deal for airfare. Then they charge you a fee so it is not the cheapest. Then they text you and email you spam style. You think you picked your seats but you didn't. You still have to check in with the airline. When I'd hit the link to check in with CheapOair it sends you to links to rent a car or a hotel. In the end you have to go to the airline's check-in. I'm not sure what the fee they collect for you is for. I guess to spam you with emails. I suggest to go directly to the airline that is your cheapest deal and they will not spam you.

I am surprised they are still in business. They provide one quote, but once you get the confirmation, they charge you a much higher quote. I called them immediately after, spent 1 hour on hold and now they want 75 dollars to cancel the booking.

I book a flight to Cabo San Lucas. After I submitting my payment info I notice the flight was going to Saint Luis so I called support 1 minute later. Spent 58 minutes on hold and was hit with $100 cancellation fee. I will never book a flight thru CheapOair.com. Their excuse for the fee was, it takes additional resources to cancel a flight. Well It took the agent no more than 3 minutes.

I booked a flight for my wife on CheapOair. Within 20 minutes I found that she had made other arrangements and that I would need to cancel the reservation. I immediately (within 20 minutes) called their customer service line. The person I got was definitely not speaking their first language and I could not understand him. I was transferred to another person and the connection was so bad I could not hear her without her shouting. I was told that I could cancel the reservation but it would cost me an additional $50 and that I would not receive my refund for 10 to 14 days. I am disgusted with such a terrible refund policy (I could understand if it was hours or days after) and would NOT recommend anyone using the site.

This CheapOair is a crook!!! Beware!! I went to their website to purchase a ticket. Even though I did not hit the button to order they charge it to my credit card and to cancel it they charge $16.95 plus $75.00 for cancellation fee. Consumer do not go to this website!!!

Heidi was very nice and knowledgeable on her guidance and super patient with lots of changes I did, highly recommended! While booking my reservation she took the time to guide me to what was best for me and my husband.

Doubtful at first - I was a little upset when I first click on my choice. Then in the middle of completely my option it change the price. After it change, I went to see other option & when I click back the screen disappear.

The agent are very Rude when I asked about my refund. Worst company to deal with. Just avoid them and don't book tickets with them. This is fraud company sitting there to take our money. Agents along with their supervisors are rude and speak abusive language. They never give appropriate answer. They always try to change the topic and keep repeating their own story again and again. Worst experience of my life and lost my $7000 CAD and they are not returning. This company is thief and there are many hidden charges. Never ever book any tickets from this company ever.

Flight to SC - The lady was trying to help me and she did good. I was very frustrated that the cost shown on the computer was over $100 higher than what I had to pay. I wondered if there was a better way to get that ticket.

When purchasing an package trip to Colorado and when calling the hotel to where I was booked. Their phone was not correct. Had no way of confirmation them that my flight was delay. The hotel refuse to check me in and calling CheapOair they did not help to relocate. Was left with no hotel to go to. Had to sleep in car until the next I had to find my own way to stay in other hotel. That Ramada hotel services where I was booked was horrible customer services. The people were very rude and not compassionate at all that I had a 1 yr child. Explain all the details to CheapOair and they were the worst. Never never will use them again!!!!

For our trip to India we used Cheap O air booking. We were looking for a cost effective ticket. Minimum flying time between ATLANTA -CHENNAI (India). Easy Connections. Comfortable Return flights. CheapOAir could provide all the above. Further when we needed help when airline rescheduled their flights that affected our return trip on the last sector: BOSTON - ATLANTA. CheapOair sorted out that issue well and sent the itinerary promptly so we need not worry. On the whole we are happy with CheapOair.

Dishonest site that cheat people. Customers are led to think it's another currency and the flight you end up with is a different date and price. Order confirmation comes through when you have never finalized the order. You should NOT trust this site with your credit card. Disgusting! If only I could give no stars.

Booked a flight through them to TX literally 10mins ago and through their system, they charged me $50/bag. Then after booking, the airline sent me an email saying that I paid $35/bag and that it was only for going there and not coming back. I called CheapOair to have them fix the pricing and to credit the bags back. Was on hold forever and when they came on the phone, they kept arguing with me as to why they charge ridiculous fee and there's absolutely nothing they can do to refund me. Even though I booked it 10mins ago.

This site is very deceptive. After filling out the form online for a flight on June 8, I clicked "buy now" and suddenly owned a ticket for 3 days later on June 11! After waiting on hold for an eternity, and on chat, I finally got an person on the phone. This person made me jump through a million evasive hoops only to tell me that it would cost me $50.00 to cancel AND he had to speak to the passenger, who is my husband. My husband got on the phone and the CheapOair representative informed my husband that I had been told 3 times online that I was buying an "alternative date". That is so untrue.

I was looking take an earlier flight on the same day 10 hours after booking the flight. I was told it would cost me over $600. My original tickets were just over $1,100 round trip. I could see paying probably $200 but $600 seems crazy.

Wanted to fly into Atlantic City, NJ, they booked us into Philly and out of Trenton & my wife hit the wrong key. They would not budge to cancel or change. How can a person afford a rental car with a different return location? A man named Hawk from CheapOair called 3 times to talk but never left a callback #.

I have done other reviews for your operators in the past. Miriam whom I worked with this time was also exquisite. She was extremely patient and kind and very helpful!! I just returned from a trip to Europe and continue to use your company for my bookings.

My experience with CheapOair is Excellent. They are very knowledgeable and are always willing to help find the lowest price. They stay with you until they find the satisfying price. They are very kind and professional over the phone. Thank you for helping me plan for my vacation this year.

They don't know what they are selling. They just want to sell tickets in whatever way they can and want to. Very cheap people. I will never come back and buy a ticket even if they are selling for half price than outside.

In my problems in getting things straight your agent first name ALICIA should get a gold star in her assistance to my problem. She keep me informed at each step of the way. l feel she worked backwards in helping me (Booking #**). She saved my day. William

Nothing but trouble from the beginning to the end. Where can I start. Book the trip using CheapOair, what a mistake. Customer service is in India or Pakistan or g.d knows where. They book our tickets on Air Italy, charged for emergency row seats for more leg room and when we arrived at the counter we were told that it was never reserved for us. Okeey, maybe a glitch in the system. After that we learn that despite our request for two checked in suitcases, agent booked light economy - no suitcases and we were charged extra $250 for luggage. When we arrived in Milan the Europcar had no trace of our car reservation and we have to start all over again. We got the car at the end.

I booked a ticket through CheapOair for my parent, and it suddenly is cancelled the day before the flight. And they kept on transferring us to try to reschedule another flight. Not even sure if it's possible. When I booked it through another site, if the flight is cancelled, they would automatically put us on another flight. This site is a scam.

Their flights are always delayed, they change the flight days and never let you know until last minute. They change your selected dates and sometimes you pay before noticing they switched what you originally selected.

I was told when I called to complain about a 1495 charge for seat upgrade which I did not use cuz I did not know about it they could not refund my money but they would give me a discount on my next ticket. Well I tried to use that discount but was not able to. I'm confused. I would really like to get the 1495. Refund it to me for not being able to use my seat upgrade. Thank you. Linda **

The representative was very thorough and took his time reviewing and answering questions or concerns. He brought many issues and options for me to the forefront and made my decision making easier and more trustworthy. I’ve received my electronic paperwork in completion and look forward to my boy's senior year spring break.

Sara was very helpful in resolving a problem in booking seats next to each other. For some reason the computer booked seats that were not next to each other, and Sara was able to resolve that issue. I only gave 3 stars because I was on hold for somewhere between 30 and 45 minutes before any one at CheapOair picked up.

Flight to Acapulco - I had tried to book a flight online and was rejected for some reason. I received a call from Teddy with CheapOair who as able to book me alternative flights at the same price. Teddy was very professional and was able to assist me with my flights and I would use Cheapoair again to make flight arrangements. Service was superb.

Agents provide wrong information, looks like making money on you. Very disappointed. I don’t recommend buying tickets with CheapOair, it’s not a good deal. You can find better deal with airline you choose. Don’t use your time and money booking with CheapOair!

I am very pleased and very happy. The person who helped me was very cards and very kind. Many time when you talk on the phone they get mad or upset with the customer, but he was very kind. And yes I highly recommend to my family and friends as well. Thank you so much for your help. God bless you.

My husband booked our flight through their app. On 26th May he got an email says that there is major change our flight. Because my husband is at work I tried to call the number is given. It took me all day to speak someone but no one helped me. They told me airline cancelled the flight. I also contacted the airline but of course they didn’t help either because we bought our tickets through CheapOair app. Their customer service is the worst customer service that I have ever seen. I won’t recommend anyone. I hope someone can see my review and solve my problem.

I have been trying to cancel the Qatar Airways ticket which I booked for my mom through CheapOair and their response is very bad... I am speaking to cancel for past 30 days and nothing has been done. Every time I speak they say "we will call back" and no one called me. I have to speak to them several times. Now the travel date is less than 2 days and till now nothing has been done. VERY VERY BAD. Folks buying ticket through CheapOair, pls make a note of this comment before you continue with this transaction.

We booked 4 flights to Hamburg Germany. On the itinerary the ticket class simply states “coach”. I checked Icelandic Air which is the airline we were booked on for any baggage fees. There was no “coach” but were several “economy” ones with free checked baggage. We packed with this in mind and drive all the way from Indianapolis to Chicago to catch our flight. When we checked in we had to pay $95 per bag! This was in no way made clear on the itinerary or on the Icelandic Air page. We called CheapOair to try to get them to remedy this and all we got was literal hours on hold and excuses for their lack of disclosure. They cost us nearly $800 in luggage fees round trip!

I booked a flight for my mother and I months ago when I also booked our cruise. It was our first cruise so I didn’t know I was gonna have to be on the ship by early afternoon. I figured I would be okay to make it to port if I booked the earliest flight (landing at 1 pm). Nope.. I’ll take that hit. Learning experience. I tried to contact CheapOair twice to change my flight. They claimed that I was unable to change or cancel my flight because the type of flight I reserved. (I’m assuming it was the cheapest one.) I ended up renting a car for a one way drive to port under the assumption I could still utilize the flight back.

This is the worst company to book online travel with. My brother traveled internationally. Going into the flight he was stuck in China for 5 days without food or a hotel. The airport employees abused him and pushed him around cause he wouldn’t leave the airport. Where was he suppose to go? Then the company failed to notify him that his return ticket has been cancelled. He didn’t find out until he got to the Airport. Now it’s been 3 weeks and 20 customer service reps later and they still aren’t issuing a refund. They keep saying, they need to check with the airline. Their Supervisor Denton guaranteed Nd refund and still hasn’t been done. I also know someone else that got stranded in Mexico because CheapOAir failed to notify them that airline they are traveling with is no longer in service. Their representatives have no clue what is going on and just keep transferring you back and forth. I’ve Been on the phone with them for over 2 hours in 3 weeks.

Not at all a discounter. Pulled me in with the cheap price and this bogus timer on their site automatically increases the cost of the flights before you book. The price I paid included service charges for nothing. No value to this service. Could have gotten a better price and a better flight from google flights. It is my own fault... I should have dumped them when the price changed.