CheapOair Reviews

Booking representative was very good in explaining flight information and getting flight we needed to be on. I will be happy to recommend CheapOair to all my friends that may be flying in the near future. A good experience.

Customers service was awesome. I will recommend the company to my friends. Each person I spoke with very friendly and professional. I will this company soon for other services. I received confirmation immediately after each transaction. The agent made us feel comfortable by making sure we all sit together.

Thanks to CheapOair for making booking a flight so easy! They found me the best price and the best times for five people and made the reservation a breeze. No need to spend hours researching flights anymore. I would definitely call again!

"I had horrible experience with them. They will promise you price match and after you buy tickets the price drops right away and they will give hundreds and thousands of reasons not to match the price. Never will use them again. Be aware!!! Horrible customer service!

The gentleman who helped with my plane reservations was excellent. It was three city reservation and took about 15 minutes, but he came back several times to update me & I was very pleased with his ability to get us the flights and times we needed, at a great fare. I would recommend CheapOAir to my other business associates.

The Agent was very Knowledgeable and helpful. I could not have asked for anyone better. I'm very pleased with my booking. I am working out of town and was looking at other sites trying to find cheap airline tickets and I ran across your site, after talking to the first agent I had decided it would be cheaper for me to drive home. I told that Agent "Thank you but No thanks" and hung up. A few minutes later the second Agent called and found me a round-trip ticket that I could afford. Thanks again.

The Customer Service Rep was efficient and pleasant. Concerns: 1. Flight rates were higher than expected. 2. The hotel reservations and air reservations appeared as two separate transactions, (as I was transferred to another department). Bundling air and hotel services did not yield any obvious discounts.

Last week of June 2019, we asked our friend to book us a flight from Manhattan, Ks to Santa Fe, N.M. and she did. The email confirmation showed the 'e' & 'i' had been reversed on one of our names. We ignored it until realizing that may cause us trouble on the return flight from a distant city. A phone call for help was answered by a heavy accent New Delia, India person. They made the change in spelling for us and we look forward to a flawless trip next week.

I booked the rental car online and then needed to cancel right way. Their cancellation is complicated and you can't cancel online by yourself. I chatted with online agent, but he/she said I have to email their team. I emailed their team for cancellation. They got my request, said they are reviewing my request. One week passed and I haven't heard anything.... frustrating process! I don't want to book a car with them any longer in the future.

I booked my flight thru Cheap-O-Air for India. Due to cancelation of domestic flight of Jet Airways my tix was canceled. Cheap-O-Air help me to get my refund from airlines and book new flight at most cheapest price. Also help me to modify the flight for no extra charge when airline canceled some flights. I would recommend my friends and relatives to use Cheap-O-Air app to book air tickets and other travel related services.

I spoke with Akiko ** and I could not express how much I appreciated her kindness in our situation and desire to make everything work as much as she could, she was so professional but also very caring about our needs.. I would highly recommend CheapOair to any of my friends and family, specifically because of the customer service Akiko gave us..

From the time that the airline changed my booking until it was resolved to my satisfaction many attempts over four weeks to get assistance were needed. For the first three weeks all I was told was that the Schedule Change group would eventually contact me with no mention of when. This is unacceptable for someone planning international travel. Your customer reps are always very good but your hold times for voice and chat are excessive as well.

Experience with agent was pleasant and courteous, also very helpful! He carefully explained each item needed to obtain travel itinerary and tickets. Any questions I may have had he was experienced enough to provide quick answers to. As a result, my overall experience was excellent. The overall customer service experience was pleasant.

Daughter called 2:30AM from Costa Rica crying and not feeling well. It was awesome for Sam to get me a great price on the same day. He called her directly to ensure the flight time would work for her. He brought me much peace. Great Service. I couldn’t ask for more.

My agent went by the name of Conrad. He was polite and eager to help and very professional/knowledgable. Conrad was consistent and kept in touch with me often by calling me and offering his suggestions for flights. It is unusual to have some pursue you in a polite and consistent manner with intelligent and comprehensive solutions.

The process was over an hour, however the representative stayed at it until it was complete. During the process the price changed, and he was able to provide alternatives that were cheaper. He also was able to waive one of the fees for rebooking which saved me on the differences in prices. I thought he kept me informed throughout the entire process, and handled everything in a professional manner.

2 tickets to Italy. I had a very positive experience with the person I spoke with. She was very knowledgeable and helped me with my booking. I will recommend this site to my friends and family. I was very happy with my representative. I don’t know what else to say except that I appreciated all her patience and would definitely use the site whenever I travel.

I was promised a $50.00 dollar refund by a supervisor because I was charged 150.00 to change my dates, but the change was originated within 24 hours. That was almost 2 months ago. I waited 2 times for the 7-14 business days to it to show up back on my card, but never did. This last time I checked today, it was still not processed and no one knows why!

I purchased a plane ticket about a month ago for an upcoming trip in October. Bought the ticket through CheapOAir, I'd used them previously and had a good experience. The ticket prices were really low, and I was pleased with that, however when I checked out I was surprised to find there were no fewer than 8 different kinds of "insurance" offered by CheapOAir. This was new for me. I bought two of them, one to cancel without charge, one to rebook without charge.

Customer service representative was very very helpful in my booking, only one thing, it was difficult to understand what she was saying because of the accent! I’ll be sure that I can see you at work today but I’ll be there tomorrow morning to get you there are a lot rent.

I found the person that I dealt with to be very helpful and booked a flight for us that we were unable to do ourselves online. It was also helpful that the telephone number for CheapOAir was listed on the page that I brought up on the computer.

The rep was extremely helpful - found me great flights! BUT the extra amount I had to pay was so expensive. I had to cancel a flight in August and understand the $100 fee to cancel and even understand paying extra $200 to rebook - but it still cost me an extra $369 which makes my total app. $890 for round trip to COU from RDU. I also cancelled a flight in August for my 6 year old granddaughter and pretty sure I will not reschedule that one so will lose that app. $420! Just think you could understand that sometimes there are emergencies! But still appreciate the rep being so helpful when I had to rebook.

I have booked many, many trips through CheapOair since it is usually very competitive with other site and especially the airline sites. I've always had a pleasant experience and typically need to call Customer Service for any assistance. However, on this recent trip I could not upgrade seats and did have to call, and was helped. Rep was professional, courteous and timely. I will continue to use CheapOair.

Thanks for the help to get me the ticket. It was a very good experience to get my ticket on the first call. The agent went to great lengths to help me get the flight and schedule for me to be on time to my destination. She was very helpful and knowledgeable, thanks again.

CheapOair chat service was very poor. A very simple inquiry asking for number of kilos allowed for check-in baggage for my Malaysian Airline trip was not answered even though I have provided my booking number. They still asked for phone number and phone billing address that I have provided which I cannot remember as I have lived in many places recently and have provided all the addresses and multiple numbers I have used in the past 2 years and still they were not able to find my details.

I was very pleased with the service I got over the telephone. The only problem was the wait time, I spent hours on the phone... I know you are busy but I have to say the service has been awesome. Thank you, Beverly

I am Joe **, Marie **'s grandfather. My wife, Carmen, and I are arranging a plane ticket for her through CheapOair. My contact at CheapOair was Porter. He was very thorough and helped me a lot. It was a good experience.

We were told that this was a direct flight!! It is not and while the layover is not terribly long we should have been given correct info. All the agents seem to be Indian and speak very quickly... and are often hard to understand... this always makes me very anxious as to whether all is correct or not!!

I booked my flight for a trip on Oct, but plan changed. when I called for cancellation, they charge me over $400 for cancellation. When I ask why, they said it is the airline's policy, but I googled everything about the policy of the airline. It turns out CheapOair was lying! STAY AWAY FROM THEM.

I appreciate the assistance I received from Mr. ** to complete the booking process for my Ticket from IAD to SFO. He also showed me the process for check in Bag and saved me few bucks. I will use the CheapOair for my future booking.

My husband bought a ticket online. I did warn him not to buy because of all the negative reviews. He went to airport and was told that he was lucky the plane was not fully booked as there was a problem with his ticket booking. This company is really a scam. They fixed it and he went to Ethiopia airport to make sure also his flight was really booked. He received a dodgy email 3 weeks after he booked his ticket. Honestly where in the world is this company anyway? Not nice for a 60 year old man traveling alone. This is the last someone of my family use this company. Beware, Beware people. Do not get involve with this company.

CheapOair called to resolve the issue of my latest travel experience. The customer support who I spoke with was very nice and apologetic. After explaining what had happened he assured me it wouldn't happen again. The customer service agent was gracious enough to give me a direct number to call in case of any future problems. I'm happy I was able to work out my problem with the actual airline.

LAX—SEOUL Round trip booking #**. This flight schedule had two transit stops in China. The departure boarding Sichuan Air at LAX would be refused without additional ticketing for China—Seoul flight to avoid over transit period in China. Sichuan Air acknowledged their flight change caused this over transit period and sent me adequate remedy for the additional ticketing purchased at LAX.

Since my original post, Cheapoair has worked diligently to resolve my issue. I have booked many flights with this company and although obtaining my resolution was a little bumpy I am very happy with the outcome and will continue as a customer.

I have purchased tickets from the US to India several times with CheapOair, and I have been consistently satisfied with both the application process, and the flights themselves. There needs to be a little more clarity regarding meal and seat preferences. This most recent order I did over the phone, and I requested Aisle seats and vegetarian meals, but these did not show up on the ticket I was emailed. Still, it's not that big a deal to do these preferences later.

Airline booking Ellinair FLT 30, departure. 27 Sep. 2019. Contacted 2 agents 1ST gave me Confirmation **. Following day I called agent # 2. I was given a Different Confirmation. Was told I would receive an email but email never came. Did get email to confirm booking. Not agents fault. I feel it's the computer system. Please Help.

I have to admit, I was a little concern before I booked with CheapOair because of a negative experience I had with a company similar. I was glad I went with my gut, no issues at all. Flight left going and coming on time. Very pleased with my decision.

Buy a flight ticket last Saturday and before I buy I see the flight itinerary and tell me 2 stop flight and after I buy the ticket that changes the itinerary to 4 stop flight. I call to cancel the ticket. They told me I will ge my for getting my money back I had to wait between 7 and 40 days. It's crazy. They take my money in 5 minutes and now I had to wait from 7 to 40 day to getting back.

My family of five was stranded at LAX, 10 hours from our home in Northern California because of CheapOair. They changed our flight times several times. The last time was the day before we were to leave. They made it the flight time so early there was no way I could get transportation from my family from our hotel to the airport in time to get on a plane. Not only did I pay for tickets, five of them, that I couldn’t use I also had to rent a car to drive 10 hours home. I will never use them Again.

It was at least a certain level of standard should be maintain this ticketing system. They don't even listen to customer, moreover if you see their FAQ, most of them are against customer. Worst service I've ever encountered by calling them several times and no resolution at all. No recommend!!!

The CheapOair finally reach out to me after I post on this site. I provided all the evidences to proof it was their responsibility to cover the extra cost. it took them an other month to face the truth and they did return the difference to my CC account. At last, they did take the responsibility. I will give them 3 stars for resolving this issue.

CheapOair - I was on the website, my card was not being accepted, so I was going to Expedia.com. I was going for another ticket company and you should as well. CheapOair called me 20 times, I finally picked up. They asked if I would like to book over the phone, I said, "Sure." They asked for my card info, I gave it to them, it did not work. They then they asked me personal questions - social security number etc. I denied and said forget it. Went back online with Expedia.com, same card, no problems, got my ticket 45min. Later received an email from CheapOair saying I purchased a ticket. I called, they would not give me back my money. The bank treated my situation as a return, this was not a refund but an unauthorized use of my bank account. Stay away. If you are on the fence....GO somewhere else. Even if you are not on the fence, vote by not going with CheapOair.

Making the customer wrong because they DIDN'T READ OR PERHAPS UNDERSTAND your litany of rules, policies etc. That is brilliant you morons.

Yesterday, your agent helped me to change flight day. He promise me to send new e-ticket by e-mail during 2 hours. But I didn't receive this e-mail yet. Please keep your promise. I need e-ticket ASAP. Please send me e-ticket. Thanks.

I usually purchase flight tickets through CheapOair, I purchased a ticket for My Parents who were travelling from Toronto To Hyderabad (Via Montreal--Doha---Hyderabad) through CheapOair which is operated by Air Canada (from Toronto to Montreal) and Qatar airways (from Montreal to final destination). In the ticket under baggage information it said 2 Luggage bags are allowed along with one cabin bag per person. But on the day of travel, Air Canada crew asked me to pay $100 (CAD) each. In-spite of arguing I happened to pay $200 (CAD) for both.

Great representative. Very helpful, friendly, accurate, and quick. This is our first experience with CheapOair and it sure won't be the last. Great website, easy to navigate. We still have one more leg of our trip to Eng/Ireland to complete. Keep up the great work.

I had written a bad review regarding a change in my itinerary and wanted to cancel. The airline had cancelled one of the flights without offering a new flight. After a couple days they finally came up with another flight that we found unacceptable. There was a process for a few days in which I was transferred from one associate to another, promised callback but not followed through. I took to ConsumerAffairs to vent my frustration. Finally CheapOair contacted me regarding the problem. We talked the situation through and came to a satisfactory resolution. The associates that helped with the problem were great. They promised callback and did, letting me know what was going on. I give credit to CheapOair for stepping up.

I had to cancel a flight and book another one. This took quite a while but was finally possible and I am very thankful to the young lady who took the time to find what I needed and make our business trip available.

Thanks so much for the opportunity to work with your Agent! He guided me through the entire booking process and I didn't have any anxiety!!! He was easy to understand and was extremely patient with my questions. I felt he was quite knowledgeable and comfortable. I'll send another survey response after my experience. Thanks again.

As the airline cancelled our overseas flight for no reason, We called CheapOair for a replacement flight. We were put on hold for more than an hour before we could get to an agent who dealt with flight cancellation. We were told that CheapOair could not replace the flight and we must buy new tickets. We asked for a refund for the cancelled flight and the agent transferred our call to another agent. After waiting for another hour or so, we finally spoke to an agent who told us that he would process the refund. It has been more than a month and we have not received the refund yet. We would not buy from CheapOair again knowing that we will spend hours on the phone when something goes wrong, like the airline cancels the flight.

After completing my booking online, I received a call from a caller identified as "82539 - India CC", which looks a little suspect. But it was a CheapOair rep trying to upsell me on the trip cancellation insurance and seat reservations. He initially told me it would be $80 to reserve regular seats. When I said that I was still on the website and it was showing me $47.80 for the same seats, he went away and came back to offer the seats for $40.

While I understand we all like to get a great deal sometimes the price is too high. My Daughter's flight was cancelled today, she was bused 300k to another airport, they arrived at 1am to Athens. NOTHING TO DO WITH CHEAPOAIR. I am in Canada so I tried to get her to her next destination by booking her an early morning flight out, so she could just stay in the airport. When I made the booking with CheapOair, it kicked back to the beginning saying it wasn't available. I thought maybe I had just not pressed confirm, so I did it again not checking that it had changed dates on me.

I am awaiting a response to my request for my booking data as well as tickets and seat assignments. When I do get to talk with a rep they either are in the wrong dept. for me or the wait is over 8 minutes at the sight that I need. PLEASE help me with this situation?

I am happy to report that just after this posting, a customer service representative from CheapOair reached out to try and resolve my concerns. She listened to my complaints and reassured me that everything was in order regarding my booking and apologized for any inconvenience the booking agent had caused me. Additionally, she offered me a $50 coupon to be applied to any future flights -- should I see fit to purchase through CheapOair again. I really appreciated the rally and, should the remainder of this transaction, i.e. the completion of the journey, go without a hitch, I will be game to try CheapOair again. The company did the right thing in working toward a speedy response and resolution. Thank you.

The pricing was very confusing and to a certain extent misleading! It was not very clear even with a salesperson what I was getting and the price of tickets! The issue of baggage whether or not was included in basic economy! Eventually the day after, it was upgraded to economy, and the price of two tickets then turned out to be about $100 more than if I had bought the same flight directly from United! Not happy, as I’ve bought tickets from you before! I feel you’d at least match the price offered by United!

We have used CheapOair a few times and have never been disappointed. The service and representatives have always been great. They are very helpful and and pleasant to deal with. We will continue to use them whenever we travel. The best prices have always been found.

Macy was very helpful in making the various choices to book a flight from Jo'burg to Madrid. I give her 5 stars. But I lowered the total rating to 4, because although Macy had told me a checked back of 40 lb. was included, when I checked on the screen in front of me after booking the Ethiad flight, I read that a checked bag would cost over $400. So I called back, waiting 10 or more minutes to talk to someone, and the next rep told me to go directly to the Etihad website and look at my flight and I'd find that the bag was included. So this is a critique of the way your booking site works when you click on "baggage"

Booked flight and they didn't say it was a flexible ticket so had to cancel which took over an hour and 7-14 days to get my money back when they take the money instantly. Would never use them again. Very disappointed.

I made a car rental reservation for Las Vegas. The clerk only offered me Fox Rent A Car. After that call, I did some research and discovered that Fox didn't have a good reputation. I also found out that I would have to take 2 shuttles to get to the car pick up location. The second shuttle would take about 40 minutes to get there after arriving at the car rental hub. This information was not relayed to me. I have cancelled that reservation.

The airline reservations went smoothly, except I was told that "I have the Traveler Assist Classic" because I had called on phone. I thought that meant it was free. I looked at the bill and I was charged almost $20 for it. I called back in a few days and told that I wasn't charged for it. I don't understand.

The attendant was very helpful and knowledge in helping me get a good deal to visit family and celebrate my birthday. He was very polite, nice to talk to and did a great job in booking my trip. I will be happy to do it again and spead the words to my friends and family. Thank you.

Because of a broken leg, I was forced to delay my trip to the US from September to April 2020. Celine was extremely helpful in changing flight dates and adding an additional leg from Houston to New Orleans. Will use CheapOair again.

My family purchased tickets with CheapOair. We always look for the best deal. CheapOair does not advertise the fact that they do not include luggage on any flight??? They do not show this anywhere on their site. It will cost my family 900 dollars more for luggage. This is unacceptable. False Advertising. Nowhere does it say, "No luggage." They will tell you, "You didn’t see the screen that states that" but believe me it doesn’t exist. CheapOair has ruined what would have been a great family vacation/wedding. This company CheapOair is garbage. Beware people.

Based upon my experiences with CheapOair I advise that travelers seek other avenues and, especially, consider booking tickets directly with the airlines serving your area. CheapOair leads travelers to believe that seat selections are confirmed when, if fact, they are not as happened to me recently, traveling with my wife and grandchildren as we had to wait until all other passengers took their seats were we allowed to find seats, randomly!

CheapOair changed our flight schedule. When I called them they kept forwarding to different people and each person put me on hold for so long that I stayed on phone for more than 5 hours. I was placed on hold over and over. When I finally did get to talk to someone they were checking alternate flights but said their shift was ending and would call me back the following day. Needless to say I'm still waiting on that callback. Checked the online portal and it was not any more helpful. At the end they didn't help at all. And I still don't know the status of my flight. The Very Worst travel agency ever.

I bought a ticket and got confirmation, 2 days later I received an email that the airline changed one leg timing and should contact them to rescheduled. The options provided did not match my plans. Thus the option offer was cancel the flight. After 3 days I received other email saying that the reimbursement would take about 2 months. When the cancellation was originated by them. TRY OTHER WEBSITE THAT ARE MUCH MORE RESPONSIVE AND CLIENT ORIENTED.

Every time that I used CheapOair the staff always goes the extra mile to help me to find the cheapest rate for my plane ticket. Every time that I fly I always go back to CheapOair for my tickets. Plus they are willing to work with me to hold my reservation so I don't lose out on my travel plans.

They are very irresponsible. They will not provide ticket invoice also. Never purchase insurance on flight. No reimbursement. I asked for cancelled flight invoice details. They didn't provide. You will be left alone once ticket is booked. No follow up for any issue you face.

My experience with the service operators was great. The service was exceptional. I was able to get the perfect flight to suit my travel plans. I was able to get a travel discount and a voucher for 50% off my hotel accommodations. Thanks a lot, CheapOair.

In May, 2019 my daughter booked a last minute flight to attend her father's funeral. I paid for the tickets. It was booked thru CheapOair on AA. Flight was cancelled due to mechanical problems and next flight would make her miss the funeral. Called agency immediately, said could not refund. Called AA with documentation that the flight was cancelled. The cost was way over $1,000. Found out from AA that the ticket was much less and they refunded the AA price of the ticket. The agency charged us $515.00 above ticket cost for themselves. Many phone calls, e-mails, etc and still no refund. Scammers.

I Bought tickets from Canada to England to Cyprus, return for my family, total 4 people. I was very careful in my selections and proceeded to purchase what I thought was the best deal for the thousands of dollars I was spending only to get a call the next day from CheapOair sales rep notifying me that I had better buy luggage allowance since my tickets did not include luggage. At no time during the transaction I was given a choice or made aware that there was no luggage included in the tickets I was purchasing. Had I known, I would have not purchased from CheapOair as the bottom line would have been better with other companies. Now I have no choice but to spend hundreds of more dollars to be able to travel! I am quite disappointed and quite Upset. I feel as if this has ruined our trip!

I was told I had to change my return ticket from Omaha to LAX on 8/18. Ok. But then they say it makes a stop that wasn't mentioned, in Phoenix. Ok. Still a direct flight. No problem. The only thing is, I NEVER received my confirmation email from Southwest. I wish someone would help me be sure what I'm supposed to do on 8/18.

Plane flights went smoothly. Card company stopped John's card so had to rebook room and car have many emails but not sure that our room is secured. Car seems secure though. Your attentiveness by your associates is very appreciated. They were very helpful.

Branden helped me to secure a flight to Wichita, Kansas for a Business a meeting. He was very good in taking care of all my needs. I had to travel with two other people who were traveling round trip and I was concerned that my flight would not have me travel with them. But Branden took care of everything!

My agent was very courteous, responsible and respectful the number 10 rating is not near enough. She deserves a 100 with my being the first time booking a flight. She was very patient and helpful. She knows her job very well and the Expertise that she offered. She well deserves a raise.

Easy to make a reservation for a car rental and airplane tickets, very helpful customer services people. It is a real company to do business with them. I had a great experience with the mobile app and it is easy to use. Thank you so much.

Worst site ever. I wanted to cancel my flights for 4 people. The amount of the tickets was 2300$. They told me that I have to pay a fee of 125$ each person, so they charged me 500$ to give me 1100 from 2300$. Don't use them at all and save your money.

We booked our flights to China for our family vacation with CheapOair. All flights were confirmed and paid for but we were contacted 2 weeks before departure because one portion of our multi-stops flight was canceled. We asked them to help us re-route that portion of the journey; instead they just canceled and refunded our tickets. We had to scramble and rebooked with another company paying almost double for our tickets due to the time constraints. I'll never book anything with them again. FYI, Travel One and CheapOair are the same company.

We had a very good experience using CheapOair and will continue to use them for our travel needs. They have always been really helpful in finding the best travel arrangements. We hope they will be as successful in the future as they have been thus far.

I purchased a ticket for my mom to fly out for my emergency surgery and along with the ticket I added the Travel Protection Plan in case I needed to change the flight or cancel it. Turns out I needed to either change or cancel. I called CheapOair to do so and was told my ticket was nonrefundable. I called Trip Mate which is the company in charge of the Travel Protection Plan and was told that I needed to file a claim and wait 30 days for an answer. I said I do not have 30 days to wait for an answer if I get a refund or not because I need the money to purchase a new ticket. They said, "Well we do apologize but you have to wait 30 days and there is nothing we can do." Needless I will never be using either of these two companies. They did thank us for our service to this country so that was nice, but they still could not help us.

Good service.. Very satisfied, very helpful and found me good tickets. Hard to type 40 words..lol.. Reasonable rates. Thank you very much. Don't know what else to say yet. Thank you for your help. Will use you for future travel arrangements.

I booked two one way tickets on break from school. The website at time was experience issues. I called in to customer service rep. He was nice. Booked ticket. He explained to me several times I had 24hrs to make any changes. I didn't plan on any changes. As, luck would have it my school posted new schedule next day with dates updated. Yep I had a test on date of my departure. Medical school by the way no way around test. I called well within my 24 hrs as I booked late the previous night. Option was change or cancel. One ticket I paid 130ish and other 230ish. No, I didn't expect a fee as it was not stated and I was within the 24hrs. Easy to assume it's a grace period. To change ticket, both in my case as they coincided. $96 each to cancel $75 each. I ended up pay 75 to cancel a 130 ticket, other words 75 to get 65. My issue is this should have been stated upfront, since I called to book the tickets.

All went good when I booked my flight. My only exception was not being informed to use complete first, middle and last name as it appears on all my ID. The agent did not mention this rule and accepted my middle initial only. As I read through my e-ticket and info, I discovered the info regarding the above, and called back CheapOair to get this correct before traveling. All agents should be trained and explain this immediately to passengers who are not aware of rules. They also wanted to charge me $99.00 to do the name change, and I immediately asked to speak to supervisor and was assured there would be no charge. This appears to be a scam!!!

Agent was very helpful and easy to speak with. He solved my issues quickly with rebooking on a different date, but still waiting for new confirmation and itinerary numbers please send it to me. I will always book and recommend CheapOAir to family and friends. Thank you for your support and service.

Good service very good experience. Happy with good prices. Booking for six very hard but got it done. Very efficient help but hard to understand them. Still happy with the final outcome and total booking.

I had two separate transactions with CheapOair in the same day, one on line one by phone. Both were exceptionally easy to navigate and the sales rep I spoke with was outstanding! She not only fixed an error I had made but also, up sold me a rental car for my trip as well! She made everything so easy! I will definitely be using again and sharing with friends and family!!

We purchased 6 round trip tickets LAX to Shanghai. Our flight on Hainan Airline has one stop in Xi'an (3 hours). WE called the airline to allow us to stay in Xi'an for a couple of days before we leave for Shanghai. They told us we had to go through CheapOair to make the change. We followed their instructions and agreed to pay $250 per ticket for this change. WE were assured that this will be the total charge. A day later we were charged an additional $150 per ticket by the airline. We have made multiple calls to CheapOair and have spoken to multiple people. No luck on getting anything fixed. They agree that the total cost for making this change is $250 per ticket. They claim they have no idea why the airline has an additional charge. They refuse to find out claiming that the airline does not answer!

Stay away with this airline. They showed a promo code of $50 in the beginning and refused to honor at the end of online booking. I called them and after waiting for about 25 mins or so a stupid lady said she would look at it and my call was disconnected. I waited for her to call me back (she had my number) as courtesy but no luck. They fish the customers showing fake incentive and don't give it at the end. I would NOT recommend it to anyone.

I booked online first but I needed some assistance - I'm really not that good on the computer. I called one of the Customer Service numbers - a short wait and a lovely representative - with the patience of Job - assisted me in getting the seats I wanted confirmed my luggage selections and calmed my fears of my on-line activity. Some people might not like the charge for every item - but every item costs money.It's a new day those who want a bare bones travel can get it. I'm old school [and had several successful businesses] so when I travel now I want to do it to my comfort level. 5 Star.

The agent on the phone was very helpful and very precise. The low prices are good. He also suggested some alternatives so we could complete our plans. The time involved as well was not excessive, and all of these factors made the process work well for us.

We've been petitioning CheapOair for a refund, but they simply won't respond or have given us the run-around. We spoke with the airline and the told us they were open to a refund but CheapOair has contacted them regarding this. WORST. SERVICE. EVER.

I was granted a credit of 1400$ but it was not applied through my REBOOKING. I contacted them several times through e-mail and by phones but no one called back as promised? I am angry because they cut the communication while I was on hold. I am very upset now because we used to have good experience since four years and I cannot believe they are careless with good customers like us.

Updated on 08/01/2019: I booked my ticket through CheapOair for international trip. Due to emergency I want to change the return flight date and after a biggg rude behaviour from the customer service finally I tried to change the return flight after paying a whopping amount of more than $1000 in change fee. When I see my credit card statements Today they charged me 2 times of more than $1000. I tried to get in touch with them and it's been 55 min on Hold with customer service and No Response for them. Big Hassle. I'm going to raise a Dispute with my credit card companies if they do not respond to me. That is the only option I have right now. Please think twice/thrice before booking your tickets with the agency services. Never recommend this to any one.

It’s the worst travel agency. Don’t try or trust them. My flight has been canceled and they didn’t informed me and I went the airport and they informed me that the flight canceled and they informed the CheapOair. Don’t make any reservations with them.

CheapOair changed our flight schedule which has 26 hour layover. When I called them they kept forwarding to different people and each person put me on hold for so long that I stayed on phone for 3:10 (3 hours 10 minutes). I was placed on hold by Aldo, Rudolfo, Seanna, Carson and few other guys whose names I don't remember. At the end they didn't help at all. Very bad customer service.

Received my itinerary, there is "select a seat" option, am I suppose to select a seat? There was no mention from Katrina about selecting a seat. The reason I did not select the excellent star is, I had difficult time understanding Katrina. Probably not her fault but I had a hard time understanding her accent.

In June I was sent a confirmation of a seat for the IAH-SYD portion. In late July I was sent a message that the same seat was "pending". In order to confirm that seat, I had to spend another $150+ dollars. The person (Danie) who attended me on the phone was EXCELLENT. But why?

I called to book a rental car at Shannon Airport in Ireland. I explained that I would be flying overnight from the US and arriving at 6:20 in the morning. When I received the email confirmation I noticed the pickup time for the car was 7:00 PM, 12 hours after an overnight flight. I called again to change PM to AM and was told the booking would have to be cancelled and a new one created. Counting the time needed for the original booking (and another car in Scotland) plus the error correction I was on the phone for over 2 hours. In addition I was charged more money for the correct booking. This is insane. I won't be using CheapOair in the future.

Over the years I have used this company for several trips. But this is my last booking with them. You truly can get the same price for your flight(s), BETTER flights and choose your seat selection (most often WITHOUT additional charges) by booking with the airline directly. I found this out when I booked a recent flight to Sulawesi. I booked directly with EVA Airlines and Garuda and got a WAY BETTER airfare and FAR BETTER flights then with CheapOair. (There's a reason that their name is CheapOair!) In addition, with an airline, say like British Airways, you can hold your booking for 72 hours for $20. per ticket (person)! With Expedia you have 24 hours to cancel. With CheapOair, you get NOTHING. But HORRIBLE flights and service!

The first agent I spoke with kept telling me that the flight I was calling about was much more expensive than it said online. It was more than I was prepared to spend. Then I looked on the site again and found an even cheaper option then the first one so I called again and this time the agent was great and didn’t try to get me to spend more. And, in fact she was very straightforward with me. The opposite of the first guy. She was great and I got my cheap flight!

I had to call CheapOair because I had booked the wrong flight going to Atlanta, so I called immediately. The young lady who helped me was very helpful, pleasant and gracious. She took care of my problem right away and I couldn't have been happier.

Your agents were knowledgeable and helpful. I got a fantastic deal. Wouldn't have happened without them. Thank you, Please no more surveys. This is my second in two days. Yes, I would recommend your company, it was a great experience.

The person that helped me was very helpful to me. He actually saved me money and has agreed to keep in touch with me every 15-20 days to give me deals for my flights. I forgot his name but he will call me and I will let you know who it is. We need more people like him who actually care about the customer.

The Associate was very patient with me throughout conversation other me asking all the questions. He was was very helpful. With getting me the times that I needed although I have an layover it a good deal overall.

My experience would have been excellent except I needed to change my date and was told it would cost me what I already paid plus double just to move it one day earlier, and that flight was cheaper than the one I purchased but I was willing to leave what I paid like it was. Sucks. Lesson learned. Booking# **.

I made reservations for 11 Sep 19, returning 18 Sep 19. The agent was respectful, answered all my questions, and made my reservations with ease. I was glad I chose CheapOair for my travel needs this time! I will recommend them to my family and friends.

I've had a horrible experience with CheapOair. Kayak sent me to them and I didn't realize I was even booking through them, so I'm not happy with Kayak either. I'll NEVER use either service again. CheapOair keeps changing my flights and I'm traveling with a group of 8 people. Now I'm on a completely different plane and schedule with my travel companions. I explained that I was traveling with a group. They didn't seem to care. They wanted me to prove it by providing the travel numbers for each person in the group. When I asked to speak to a manager, I was told they didn't have one. Seriously the WORST travel experience I have ever had. I've spent over six hours on hold in three phone calls to try to fix it and it is still not fixed. I want a refund, but from what I've read from other people's reviews, I will get cheated if I attempt to get a refund from them. Please don't make the same mistake that I did. Go directly to the airline.

The agent was patient, so that is good! But I still haven't received email conformation that the change was made to my ticket. I was told that a return phone call would take 13 minutes. It is 40 minutes later and I am still counting. The stress level is rising.... just want to know that I am on a flight. Thank you!

I tried to cancel my reservation because I didn’t like the hotel that I chose, but they told me that would be 100 (less 25 for discount) so I wrote a bad review. The company tried two days to contact me and fix the mistake. So they didn’t charge me nothing for the cancellation, now just waiting for the refund from the hotel. And the second representative which I talked was so kind and helpful. Hope don’t have any problem the day of my trip.

I booked a flight and after booking and paying it said I booked an alternate date. Good thing I caught that otherwise I would have missed my flight. Then when I called about it the customer service was outsourced and I could barely understand the person talking to me. He kept talking over me when I asked for a refund. Then a $25 penalty for cancelling a flight and it was 15 minutes after booking. It was 15 minutes because I had to wait on hold for 14 of it. Terrible. I will never use again.

This website is horrible. First they send me notifications regarding changes with 1.800 number then they end up wasting my day on hold some idiot answer and puts me back to hold to have a friend assist me. 45 min later I hung up. Thank god for Turkish Airline clarifying no changes were. But I'd never purchase from these idiots again.

I trusted CheapOair to find me best flight with the best rate. I made a mistake on the return date and then I was charged 75 dollars to change it. Then I found on another site the exact same flight for $200 cheaper. From now on I am not going to trust CheapOair.

Be careful when order true them. They give you booking number and after that they say, "Sorry we can't do this ticket. We can do full refund in one month." = You have no money for a month and no tickets. Yes forgot to tell if you want to talk with customer service check your time, you will need minimum 1.5 hours to do that.

The travel agent spent a lot of time to help arrange my flights, and that was appreciated. I was surprised to get 2 additional charges posted to my credit card account. I was advised to check out the whole transaction, so it was my fault for not being more thorough. However, it was such a long process to reach that point, I was, frankly, exhausted. The charges were not significant, fortunately.

Their customer service is pretty good and the staff is helpful. This is my website to go to now. I have booked with them both local and international and I think I got the best price. More importantly their staff is ready to help after the booking.

I was surprised that immediately following my clicking the button online to reserve I received a call from Holly, the most helpful customer service person I have ever worked with. She was selling an upgrade in the travel insurance and ended up working hard for me to get the best deal for a rental car (at my initiative). She was excellent and enhanced my purchase experience immensely!

I tried several times to book my flight online and kept getting error notices. I called the number on the top of the page and got a very nice representative who told me the site was doing a price upgrade. When she typed in all my information the price had increased over $50.00! She was only able to give me a $20.00 discount but I still felt ripped off and told her so. I told her I understood it was not her fault and I had her go ahead and book my flights but I will never use CheapOair again.

The agent was very informative and considerate. He handled issues with professionalism, it took about 1 hour but he was very patient. I felt that I can trust him who represented CheapOair and I will definitely use this agency in the future.

Verne was very helpful with assisting myself and my passenger with re-booking a flight that was not changed by a third party company. He was extremely patient in such a stressful moment, and although the cost of the flight was not ideal, he was able to secure the last 2 seats for our international trip back home. Many thanks to him and his customer service.

Experience was good. I will know more of course when I get to the airport on Oct 22. Thanks. Ron. I don't have anything else except maybe in the future you can give phone extensions to employees. Some of us like to work with one agent so as to get to know him or her. Ron

So I'm from Puerto Rico, and we all use both last names (Father's and then Mother's). As I chose my flights through CheapOair, I typed my full name as I do in any legal document and as it appears in my ID (both last names). As soon as finished and purchased the flights, I received an confirmation email. I noticed there was only 1 last name (as it's very common in the US). As I went through each flight I realized they filled out my name wrong as they did the booking. They used my Father's last name as a middle name, and then used my Mother's last name as the only last name. By now it was obvious this would cause an identification problem at the airport.

I booked a flight and hotel for June 9 thru June 19 to see my grandson. I'm a 70 year old grandma. My nightmare started, they changed the date. I complain about a 11:30 min. layover in S. Paulo. Everything you have to pay for. I bought it in May 2, I couldn't board. I called to say what happened and they cancelled the whole deal. Lost all my money. I was going to stay until June 19. Didn't see my grandson, extremely depressed. They are crooks, and all they want is money. So there are a grandma and a grandson crying. For heaven's sake you twist words around. I'm still going to see my grandson, but CheapOair never again!

There management was finally able to get on a call with me. They were able to assist me and provide a refund of all the charges which they had charged me. I will change my rating for this agency from 1 start to 2 Star.

My service with the representative that work with me was excellent. I wish the next time I'm booking a ticket to travel I'll get him, he was very kind and patient with me. I'm hoping the next time I get him.

Worst online airline booking experience.

Sharing my experience with dealing with cheapoair today. I booked a flight from BWI to Fort Myers for 217.55 which was a good price. After completing my booking and received the email with my flight info, I notice my departure city was changed to DCA. I immediately called JetBlue and they told me since I booked thru a 3rd party it would cost me $50 for them to take it over, so they advise me to call cheapoair. I called cheapoair and spoke with Pedro, nice guy, he checked and told me they changed it because when I booked the flight and checked “Non-Stop” they auto changed it to DCA because they don’t have a “NON-Stop” flight leaving from Baltimore (BWI). He tried to find me something else but was unable and price increase.

Please do not use the company under any circumstances. Got the names worn on the reservation. Tried to change this within 4 hours of booking. I was told that I would either have to pay over $1000 to re-book the flight or a cancellation fee of $225. The customer service agent was rude and not helpful. After a 50+ minute call I canceled to the tune of $225. They are rip off and scam artists!!!! Expedia and Orbitz will let you cancel or change for free within 24 hours. never again!!!!

I will never book with guys ever again. I purchased the insurance for peace of mind and when I tried to cancel I was told I could not only if there is a medical emergency and tickets were nonrefundable. Then when I looked at my flight 0 luggage. Only carry on. I had to pay extra with airline to take luggage. Very misleading (must read fine print before booking). You lost a future. It cost me more then if I would have booked with airline directly.

The outbound flight(s) were bad enough (3 different planes!), but when I had to return earlier, Cheapo could only find me flights that cost MORE than the original round trip total. I then found flights myself for HALF the price.

I booked online and try to cancel my reservation due to a death in the family and they refuse to help me. All the man said, "I am sorry and your tickets aren’t refundable" or "you can’t change the dates." I asked just to change a date. I didn’t want no refund at all. I was willing to pay for the date change but he was no help. I will never book a reservation online with them again.

For a one ticket round trip flight of $550 they make you pay an additional $400 to either cancel/reschedule your flight. I would not ever buy from this site again, their "travel protection plan" is no protection at all! Unhelpful, slow responses, very expensive if anything happens. Nothing "Cheapo" about this booking service in my experience at least.

I reserved a car for the airport in Casablanca Morocco. I chose Avis as a car company because they said they had an office in the terminal. I fully paid for the car however when I got there, Avis did not have any records of the rental. I was directed to a local company that had a car parked two blocks away from the airport. The car had no gas and had broken mirror. The car did not have any tire caps. I reported that to CheapOair And their unfortunate response was that they gave me a $20 credit on my five day reservation. That has been a very bad experience and I will never use them for that.

Rees spent a great deal of time with me and found me flights that were much more convenient. He also booked the seats, worked with me getting the insured. Although we were on the phone for a while I was relieved, happy and he was an excellent example to me of your company. Excellent work.

CheapOair was indeed the best price for airfare to Florida. I go to see my son and family as often as I can, CheapO always had the best rates! Customer service is the best too! Had a medical issue that prevented me from flying once and they took care of it with no problem... I won't deal with anyone else...

We family of 5 people. We travel every year 3 time multi cities all international. We bought this time thru CheapOair and all that we have is bad experience. One airline cancelled our flight from Moscow to Istanbul and moved us 2 days forward. CheapOair want us to contact the airline which we did and the airline told us to go back to the agent CHEAPOAIR. We end up buying new tickets with extra money from Expedia and will be refunded after 90 days from CheapOair. We paid extra money for extra luggage when we bought the tickets. CheapOair said it's only for the first destination. First destination was free regardless because it's international flight and you allowed 23 kg, so we lost that money too. CheapOair is a scam in some hidden areas. The Min waiting time to speak to someone is 3 hours.

I canceled one of my flights and I got charge a fee when previously I paid extra to canceled at any time but still I was charge. These customer service agent said that she couldn't do nothing about it. Very disappointed. Im not using this service again.

Updated on 09/25/2019: I purchased round trip ticket from Milwaukee to DFW and return - American Airlines canceled the flight connecting from Chicago to Milwaukee. I tried to reach this company for 2 + hours for connecting flight - finally ended up getting a ticket from United Airlines. The supervisor did call me back this week and American refunded $55 on the canceled flight but the United flight cost me $292.00 - No one could book this connecting flight from Chicago to Milwaukee at CheapOair and I kept on being transferred to "a supervisor" - no ever picked up - This is the responsibility of CheapOair to reimburse this flight - not United Airlines - So my suggestion - don't attempt to contact these people after you purchase a ticket from them.

The Wait/Hold time is ridiculous and very long/annoying actually. I felt the first initial call when being placed on such a lengthy hold was getting authorization on my Visa card and then receiving an email receipt when I thought I was all set. A few hours later receive a phone call (2) and then an email they were still trying to get an authorization and contacted my bank with a Accounts payable and was confirmed there was enough money to be cleared and it was just pending. There were several calls and I do not think I will ever book with CheapOair again, too many hassles and misunderstandings.

The gentleman who helped me yesterday when I was having trouble booking online (there was nowhere to add my wife's information) was super professional. Best experience I've had on phone for a long time. He was able to get my reservations done up in jig time and we were very pleased. Thanks.

Nash pointed out a flight change that made it so much easier for our travel! He was very kind and put in great effort to accomplish it. We are senior citizens and Nash is an asset to your company! We shall use your company again in the future when we travel.

I booked a flight and the booking was made final at 1:21am. I booked at $397.00. Only 8 hours later the flights dropped on prices. I get the email address to their "PMP" team. I get a email back that the information I provided didn't qualify. They give specific instructions. I follow the instructions to get an email back that it still didn't qualify. How do you figure I sent the screenshot with the matching website and link... I call CheapOair again at 4pm. A representative assures me that someone is going to call me. I've called 4 days straight with no resolution. Finally I speak to a "supervisor" and I ask for the corporate office information. He doesn't know who oversees "pmp". He doesn't have a phone number for their office, etc. I still have not received resolution to this matter. Another fun fact...while booking I'm telling the agent I can see the prices are not what she is telling me and she is telling me those are old fares.

I am so grateful for the amazing trip we had to Portugal! But this is my Public Service Announcement! It was my first time booking with CheapOAir and it will be my last... We got the ticket for about $50 less than other websites.. What they fail to tell you is that the discounted tickets that you just bought does not allow checked luggage even on international flights and you will have to pay $120 dollars per suitcase both ways! This is so deceitful because I didn’t think to ask this because when talking to the agent and booking tickets and traveling with family internationally I assumed checked in luggage was allowed.. like every other flight I have ever taken! I booked these tickets on the phone with the agent and he did not tell me this..

I am a platinum member but my time on hold to do a cancellation was 3 transfers and 1 hour 18 minutes. Still could not confirm. Said they would call back but did not. Yesterday I called and waited 22 minutes BUT finally got a rep that knew what they were doing. He got the flight cancelled and a refund done. He also booked seats on our new flight to Edinburgh. Out of six reps he was the only one who went the extra mile. The rest just dumped me maybe so their calls taken looked good. The last rep should get an award (he processed the cancel). The rest need retraining and your phone wait times are horrible even at my level of membership!!

CheapO is anything but cheap! They slip in all sorts of fees and mislead the customer. I was booking a flight to Florida when they presented me with a choice of service levels. All but the "basic" level charged a fee. Thirty minutes after I booked the flight, I needed to cancel for personal reasons. When I was in the process of booking the flight the website said you could cancel at no cost within 24 hours. When I tried to cancel, they wanted to charge me a cancellation fee. When I called customer service (it took 30 minutes to get through), they said that I had to pay to sign up for "premium service" in order to cancel for free. The airline I was flying on would allow me to cancel for free, so I was paying the penalty to CheapO! Bottom Line: GO RIGHT TO THE AIRLINE SITE to BOOK and avoid CHEAPO.

The agent I spoke with was very helpful and friendly. He answered all my questions that I had. He also explained all the benefits and requirements about the airline & the flight. Hope to be able in near future to fly with Frontier again. Thank you.

We booked our trip to Italy months ago and we got an email today (3 weeks before flight) saying they changed the first leg of our flight which now requires a layover in Boston for another 11 hours on top of an already long flight. My husband has been on hold for over an hour trying to resolve the issue. Based on reviews I am concerned about getting this issue resolved. Will keep you posted.

Good: we received a good price from CheapOAir and so we booked a trip from the USA to Taiwan to Abu Dhabi (stop in Thailand) back to USA. Bad: Regarding a layover in Thailand - While we were traveling to Abu Dhabi from Taipei, we had a 1 hr 15 min layover between international flights. Our plane landed and parked on the tarmac requiring a bus to the international terminal. By the time we deplaned, rode a bus to the terminal, went through a secondary security check and arrived at the airline counter, we were informed we were too late to make the flight (we were hurrying). We called CheapOAir right away and the advice given was "there's nothing we can do, you missed your flight".

I have been on hold for 2 hours to fix a ticket that they agreed 90 days ago. Now they have been saying for 2 weeks that we will fix and give as 24-48 hours. Don’t buy airline tickets from this place. Horrible.

I have booked many times with CheapOair for flights within Canada feeling reassured if there was a significant price drop I would be honoured with the lowest price. On June 16 I booked a flight and received an email confirmation. Within 45 minutes I received a promo email from CheapOAir showing that the flight was reduced by over $200!! I called customer service and they referred me to a different department who said “we match price only with our qualified competitors”. That meant they were unwilling to match the price because it was an internal (CheapOAir) price drop. That is NOT good customer service as only 45 min had passed.

To your phone customer service agents and I spoke to two of your service reps. I was very impressed with the professionalism the agents I spoke with were. They were very knowledgeable on the concerns I had and very pleasant to speak with and the answered all my questions. Thank You for making my purchase a pleasant one.

I have not used CheapOair for a long time. I am going on vacation and decided to try them by purchasing tickets. After the tickets were purchased I received a call to confirm and they asked if I wanted to pay for seat selections quoting me a price and offering me a coupon. The lady said that I could use the coupon for any purchase airfare or hotel. I tried to use it and couldn't. I called and asked about it and was told that it would only be used on certain flights and I would have to call the hotel to find out if they accept it. Which is why I asked prior to. So they gave me false information and the discount and didn't even try to compensate me for their lies. I will not be using them again for any purchases.

I was told there was one seat left so that's why it took so long to book. I got on the plane and saw around 40 empty seats. Uncomfortable seats. Won't recline. No pillow or even peanuts. Cheap booze with expensive price tag.

I am an international student in USA. I made the reservation from SFO to NJ day before my journey. I tried to check in for my trip where it asked to pay for both check-in and carry on bags. They didn't mention about it while booking. I am ok to pay for both bags. I made the reservation for the entire journey from SFO to NJ with CheapOair but they made two separate reservations for two connecting flights which made me pay twice for the baggage for single journey. They didn't mention about it while booking which cost me 200 for only baggage 3/4 of my airfare. If they let me know prior I would choose other agency. I called their customer care service. No use. I never book flight again with them.

CheapOair staff could not manage to get our seating options correct and we were unable to get it corrected. On a round trip ticket, we wanted to upgrade our seats to aisle seats, but CheapOair clerk mistakenly booked our return leg so we could not upgrade. MAINCABIN, but not upgradable. It's a six hour flight and my wife requires frequent access to the restroom, so this restriction will make our flight very uncomfortable for her. CheapOair's supervisor Glenn sent me to AA to get upgraded and they did say they would pay for the aisle seat cost, but the ticket is non-cancellable and non-upgradable.

I needed to change my flight and it was done without a problem. I had a family emergency, my brother was dying. I had to get to RDU fast. Afterward, I needed to get back home. Everything was done with minimum stress on my part, which I appreciate as I was already extremely stressed.

I searched for flight for a Tuesday, they changed the date to Wednesday. I called immediately to change it and it's $150 a person to make a change within 5 minutes of booking. Go with a Expedia as they at least have a 24 hour cancel policy.

Randall, the Rep I chatted with, was very helpful in making the necessary modifications to my booking. The chat service allowed me to do this transaction while taking care of other matters. I highly recommend Cheapo. No hassle servicing my needs. Thank you Team Cheapo.

I booked round trip Abu Dhabi-Calgary. While trying to check-in for my Lufthansa flights Calgary-Frankfurt and Frankfurt-Abu Dhabi, Lufthansa and Air Canada (Operator of the flight from Calgary) sites did not accept the check-in. After more than 30 minutes online chat, the CheapOair rep informed that I needed to check-in at the airport as the flights were not being operated directly by Lufthansa. It means that I cannot reserve/select my seats, and also cannot request special meals. It is distressing while keeping in mind the 16h 40m travel time. Disappointed to say the least.

I give a call to CheapOair to reserve my seat number and I requested a window seat for all my four flights. He said I gave you all window seats. During the call I asked him to give me a seat number so I can double check its window seat or not, he said to me that "yes all are window seats and I already sent you an email". However, after disconnecting the call, I check my email to verify the seats, and I am shocked. He gave me only 2 window seats and the other 2 are in the middle. He basically lied to me. CheapOair betrayed their customers. They think that customers are a fool, they will not check the information. This is an unbelievable customer service.

Hello everyone. Beware of CheapOair. I bought ticket through this company first time from Miami to New Delhi, confirmed round trip. Just before 10 hours when I supposed to board the flight they called me and said the flight is rescheduled by one hour later than the first set time. I accepted that. Now when I am in India they sent me another email saying another changes which more than 8 hours later than original time. I tired to call them from India more than 8 times, every time more than 40 minutes hold and they hang up. Still my ticket is not confirmed. This company is scam, don’t buy any travel related product. I am stuck at India without any news from these guys. Spent lots of money on International calls but this company is unprofessional. They also sent me email stating they tried to contact me however I never get any call. So be careful with CheapOair...

On hold over 45 minutes twice, had to call back 3x. Did not get the $20 promo 5/21/19, charged 84 USD SEATS, OTHER FEES. Email, log in, sign in problem. In library on hold 50 minutes. I will go back to other site. It was hard. Too much time on hold and no answered phone.

The woman I talked to on the phone went above and beyond being helpful. She was so patient with me and found the most inexpensive flights I could take. She was extremely knowledgeable on all flight information. I truly appreciated all of her help.

Agent was very helpful, patient and nice. I couldn't have done it without her. Will use again. The agent also helped make sure that I was going to arrive home at an early afternoon hour because I live 21/2 hours from the airport. She did a wonderful job. Thanks for all the help.

Agent was excellent. Very professional and offered solutions to meet my trip needs. I received an email of my booking number listing all of my six flights on the trip but was unable to book seats at the time and had to call American Airlines to book seats. AA charged me $100 to have them get assigned seating plus an additional $40 for seats on one of my six flights. So I actually had to pay $140 more than I paid for the booking through CheapOair. I did receive verbal confirmation of my seat assignments from AA but I still have not received written confirmation on the seats they assigned to me for me and my wife. Otherwise I was very pleased with the performance of my CheapOair representative who had nothing to do with the AA not forwarding me a printout of my actual assigned seats.

Air fare reservation. Very pleasant customer service, efficient and helpful. This is my second time within the past year that I used your services and was not disappointed. Would recommend you to friends. I hope to be able to do business with you in the near future.

Denver trip. The assistance received was excellent. Will definitely use this website again. The time frame and price was what we wanted. The person dealt with gave attention to our needs for time frame departing and return times. She was friendly and efficient in the process.

I have to change the date of my flight, thru Chat I was able to contact Customer Service. Renaldo was very knowledgeable on what to do, I was able to reschedule my flight with reasonable charges. Thank you CheapOair.

I have been dealing with CheapOair for the past week. I had to cancel my entire summer vacation I booked for my son that is disabled. I received notice from his doctor that due to his condition he cannot travel. I received a refund for the Hotel that was not refundable and the car, however they REFUSE to give me my refund on my flight that has been supported by Medical Documents!!! I WILL NEVER USE THEM AGAIN!!! Also found out that the hotel was cheaper booking it thru their website and CheapOair was charging more!!! How can a multi billion $ company get away with this!! I can see if I cancelled for other reasons, but this is out of my control!!!

Initially, was given misinformation about cost of flight's extra charges. Was able to get it straightened out with another phone call even though I was on hold for over 15 minutes. Would probably not book with this company again. Neo was the initial person with whom I spoke and she said the baggage protection was included in the price of my ticket which was not true. She also failed to tell me about CheapOair's charge of $5.05 for their service. As I said, I probably will not book with this company again.

My experience was very satisfied, I spoke with a gentleman who was very knowledgeable in what he was doing. I had a hard time at first because Spirit didn’t take my card. And that was gonna be the end but then the gentleman asked me about another airline and he helped me with that, as as it was it turned out to be good and I booked my trip. Thank you.

Absolutely the worst! They lied about ticket cost when you call them. They double book seats so you are charged twice. They refuse to change tickets. Say the airlines won't allow it. Call the airline. They make accommodations. Forget calling to make changes or complain. You will be on hold forever. I hate this company! We travel every month and this is the first time using them. Terrible!!! Stay away!!!

There is no reason to book through them when you can book directly from the airline websites. The booking is free but they will charge you A LOT more than the airline when you need to change or cancel.

I was unaware my middle name had to be included on my boarding pass. I called to have this added. CheapOair was demanding a 75.00 PER TICKET to make this change. It was not an issue of if it could be changed; it was a matter of PROFIT. I then called American Airlines directly and spoke to a very pleasant representative that added our middle names while I was on the phone. She advised that when TSA scans our boarding passes, our full names will be in the system.

Bought a ticket 11 months in advance (we travel every 3-4 months so this is just what we do). CheapOair said the flight had canceled in March (flight suppose to be in May) and we were forced to buy another ticket on another airline for over 1100$ more. On the day we depart back to Saudi we see that our “canceled flight” was still there, and to make it worse, BA just canceled our flight two hours before departure. I almost lost my business seat (which 24 hours back to Saudi it’s horrible) and somehow within seconds of boarding I got a business seat back. Went through three flight cancellation with BA that day (Monday, June 24th). Not sure if it’s more CheapOair that we are so disappointed in or BA. All we know is that it was the worst experience we have ever had and we fly 3 to 4 times internationally every year.

I had a worst experience with CheapOair. My flight tickets were canceled and they told me refund has already processed and I haven’t received any refund and I sent them my bank statements and they are not giving any transaction details to confirm that my amount is processed. It seems to be they look like a cheating company who want fraud customers.

I always buy my air tickets with you because you offer efficient service and your page web is friendly. I recommend you to everybody of my family and friends. I will use your service always. Please don't change, thanks for everything. Bye.

Very helpful. Courtesy. Always helps me find a flight that fits my needs. I have book several trips with CheapOair and I’m very satisfied. It seems like every time I book a flight I get the same guy. I love it. I feel like he knows me and my family. So that makes me feel very comfortable. I really enjoy him working with me.

I called CheapOair about 30 minutes after my flight was booked because it would not allow me to pick me seats once I paid. I thought I had purchased main cabin seats but turns out I purchased saver seats and they just don't tell you that. When I asked about getting a refund because the tickets were cheaper on Alaska airlines website their phone started to break up so bad I could not hear the man at all on the other line. I then tried back again and was placed on hold for 45 minutes. I finally hung up.

Accurate number of points and how to redeem them. It's very, very hard to talk to a human person. Even after I call the given number 800 525-0400... I really want to continue to use your service, but was not told how to register points - and we have been flying using CheapOair since 2014!!!

Trip from Fort Lauderdale to Santiago Dominican Republic. The customer service on that day was very professional and very patience with me. That was a good experience and I'm happy with the service. That was a good service and I will referral CheapOair to any of my friend and co worker family and church member. Thanks.

I've traveled extensively and used CheapOair a number of times in the past. I also worked in the technical industry the better part of my 40 year career. Today I purchased my tickets, carefully typing in the ticket information so that it matches our travel credentials "EXACTLY." I receive the confirmation email, open to review and find my first name has been truncated and my travel partner's last name has been changed to match my own? I call the number provided and they are asking an additional $34 to change the names on this purchase? No way... I asked for a manager and the wait was 35-40 minutes so they gave me a one time voucher to cover the cost of creating a new ticket with the correct information. Buyer BEWARE... I'll think twice before using CheapOAir again.

My trip isn't until September, I know that I have time before my upcoming trip, but I didn't want to wait for the last minute to get my ticket. I can only say, that the guy that I talk to was very helpful. He answered all my questions. I am all set for my trip.

I thought CheapOair was very easy to work with and the price was great!!! The best.. I got good times and both ways were non stop!!! I recommend this site for your next flight., and will use them again myself.

Won’t use them again. First a guy calls at midnight waking me up to provide a seat selection (that wasn’t available at time of purchase) for me and my 7 year old to sit together for only 20$ More. I said, “Sure just let me go back to sleep.” About to the board the plane and the check-in desk realizes that we are not assigned to seats together and fixes it. We arrive at our destination and an emergency comes up at my company so I need to return a few days early. Was thinking glad I bought insurance for 120$ for the 2 tickets but when I called they said it was only for medical emergencies and I would have to purchase another ticket to leave any earlier although I I was calling 9 days before the return flight. What a waste of money and crappy service. Very displeased.

Be extremely careful while purchasing from this site. It gives you a price and when you try to book it at that price then the ticket price increases by approximately 30%. I was working on booking an international trip, my price increased by $500 as soon as I pushed the "Book Now" button. So I discontinued my booking and used Travel One site.

My experience with CheapOair started out great. Easy to book, saved some money, very pleasant experience. I called back several days later to request a change of date for my flight, to avoid being gone on Father's Day. I informed the representative as soon as I got on the phone that I was only interested in making a change if there wouldn't be any fees or a major price difference in the tickets. His response was "of course, no problem." So we found some to let's for one day earlier, I agreed to pay about 30 more per ticket because of different flight times. I said multiple times "so there are no fees....right?" Once again, great experience.

I appreciated the fact that you list flights together for depart and return. It was helpful in locating the flights best for me. When I realized that I had booked the 1st flight to ABQ a day later than I should have, I called immediately to correct the mistake and change to the right day. The representative was very helpful even though our phone connection was not the best. I was able to get the day I needed promptly.

CheapOair was wonderful to book through. They were clear, easy to talk to and ask questions of and gave me answers to all my questions. I couldn’t be more pleased. I had to come back early due to an emergency and they helped me get my flight changed with ease. Thank you so much!

When I first called I was frustrated because there is service agent help me fix my problem. I had booked the wrong day. It cost me a little bit more but he was really professional and made my day. Great service. Thank you very much.

They draw you in with these prices that no other online booking site offers but the prices are a lie just to draw you in. Even if you try to book the flight with their so called miracle price it will not go through. Even they keep that stupid clock ticking to say you only have 20 minutes until booking can be held it is also a lie. I booked my flights for 1500 with credit card and all in under 10 minutes with 10 minutes still to spare according to their so called booking clock and after they said sorry that booking has been taken. Then they offered me another booking that was over 3000 dollars. The exact same price as all the other online booking sites.

The booking agent who assisted me was kind, and very knowledgeable. I appreciate all that she did. I had difficult situation, and she was of great assistance. I would highly recommend using this app and very much appreciated all the help.

Please don’t believe any of those positive reviews. This page is a complete scam. We purchased an airplane ticket and they automatically change our flights day for “flexible days” without any explanation. When we tried to call them, we received a complete deceive answer, thieves. We called the airline and they couldn’t do anything for us. My advice: Pay a little more and save yourself a headache.

The airlines had a flight schedule change, so I called CheapOair who did my booking. First time I called told the customer service what happen and the new flight time did not work for me. It had me arriving 10 minutes before my international flight took off. He said he work on it. Placed me on hold. 35 minutes later never return. Second time I called went on hold. They never answered at all 30 minutes went by. So third time I did a chat 2 hours 50 minutes back and forth and waiting on them. They never changed my flight. Said they were on hold with airline, would ask some questions, say wait, after over two hours they told me it was too late to change flight. They had closed for the day. I had to call airline, and they first refused to help. Said CheapOair had to change it. They were the agent. I only got it done after talking to airline manager. Don't use CheapOair.

CheapOair does not help you get your ticket refund once your flight is canceled or delayed even if you pay for insurance. They’re liars. They’re liars liars liars liars liars. I will never fly to CheapOair or American Airlines again. They are in cahoots to steal people's money. Their customer service is very horrible. It all they do is change you from department to department for that the same person can start over telling you lies. They’re liars liars liars.

I had to purchase a flight for work. Had to book quickly so went online. Got “suckered” into using CheapOair. Biggest mistake ever. A few days after I booked my flights our meeting was cancelled. I called to get a refund and cancel the flight. I do not recall ANYWHERE in booking the flight where it said it was non-refundable. But the guy on the phone in his thick accent said NO REFUNDS! Seriously. WORST SERVICE AND I WILL NOT MAKE THE MISTAKE OF USING THEM AGAIN.

On a motorcycle trip from Taos NM back home to Baltimore, MD, my bike broke down and I had to leave it in Knoxville to be repaired. CheapOair got a flight that same day for me and at a most reasonable fee, so I was able to get back home safe and sound, thanks to a wonderful agent that helped me all the way. Thank you so much for the great service!

I booked the wrong date and had to change it. I caught the mistake the morning after. I’m flying to Colorado with my Bible college. When I reached out to correct the issue I was informed it would cost 75$ to correct the date. It was my mistake. I just think there should be a grace period of at least 24 hours. Because CheapOair quickly adds up when you consider the extra stuff. I believe in grace!

Used their website to book a round trip from the USA to Sweden. I wish I had not. Painful website to use. Once I slogged my way through it and got the booking, I was barraged with calls and emails offering to upsell me. Plus, when I printed out my boarding passes, there was no gate assignment for the LAX leg. Got to LAX and could not find my flight. Not COA's fault, but even on their website they had no updated info. Wanted to change the return leg, and used their chat to try to do so. The person I got had no idea what she was doing, was a horrible communicator and tried to tell me the airline said I could not change my flight. I will not use this service again - there are too many other options for booking travel.

Do not book with this company. I booked a flight from July 24-25. After paying for the flight, CheapOair changed the date to July 25-26. I have a job interview on the 25th at 11AM and I paid almost $300 for the ticket. Although the dates of July 25-26 are cheaper, I did not choose them because I would miss my interview time. If I wanted to travel between July 25-26, I would have paid 235 on a different website. Instead, CheapOair charged me 273 for a ticket I could have saved almost $40 on.