CheapOair Reviews

Book car through CheapOair with company Mex rent a car in Bucharest Romania and people at counter said that a 2000 dollars deposit was required and I agreed. Come to find out that it was not a deposit but other charges that you could not understand by looking at paperwork. CheapOair could not solve problem even though they agree that car rental charged by fraud that amount. They said that would try to help but I think they just try to tell me what I want to hear. They are still doing business with Mex rent a car. So CheapOair has helped me do business with fraudulent company and help me lose 2.000 dollars.

I would like to commend Mr. ** for his professionalism in extending his unfathomable effort in solving my concern about name correction of my mother’s ticket. He is really an asset to CheapOair. He went above his way to help me out after all the frustrations I’ve been through in seeking for assistance. Your effort is truly appreciated! Kudos to Mr. **!!!! Thank you.

I recently had a multi city itinerary created by Nobal. I'm not sure of the spelling. It took a couple of days to finally figure it out. He was extremely patient and very thoughtful throughout the whole process. He returned my phone calls religiously. It was a great experience.

The agent was thorough (main booking) and the follow up agent was also helpful (seat assignment). I gave This medium rating because the receipts we received did not show the amount charged to our card. I had to contact the bank to see what was charged.

I called to change the date of my flight, the agent's name was Carmelita, she was very very great, she gave me all the quotes for fees and called me back after I went to the bank to deposit money, I was very pleased with her job performance. I gave her all 10 on the survey. A couple of hours later my bank account was charged for a ticket to Florida by CheapOair some $ 135.88.Of course, my bank immediately notified me and I had blocked my card. If it was honest mistake - OK, but if not, you have a criminal on your team of Customer Service reps. Very disappointed...

We have booked a ticket from NEW ZEALAND to Dubai with CheapOair with Emirates airlines & paid $150 for the exit row seat. Upon boarding the plane I found out that I was given a normal seat. I complained but the staff told me that there is nothing they can do & I have to contact Emirates which I did & they emailed me back saying They can arrange the refund but it has to be done through CheapOair as we bought the tickets from them. After many many chats & phone calls they promised to do the refund then nothing happened. We called again & they said they can't be sure that I was given the wrong seat & asked us to contact Emirates again! What a waste of time & energy, will never use them again for any future bookings.

I was so thankful for your service after missing my flight from Sanford Airport. The agent was able to immediately locate an alternate carrier from nearby Orlando Airport to get me to my destination!!! Professional, reassuring and exacting!!! Thank you.

I needed to change a date on my flight plans. The person I spoke with was more than efficient and very caring. He was interested in my problem and even saved me some money on my booking arrangements. He went beyond and even looked up taxi service from one airport to another.

One star is too much.. The ticket was definitely NOT cheap and insurance is even worse! Very sad to say the Cheapoair customer service team was absolutely no help, negative and didn't even try to attempt to help with a flight that was purchased by mistake on this site for the wrong airport. Once we realized the airport, we notified the customer service to exchange for the correct location and was denied. We even had purchased insurance! Guess how much that cost? An additional $100 just for the insurance and according to cheapoair, there are no exchanges, credits or refunds! The location of the in-correct airport is absolutely not an option to fly out of (as it is hundreds of miles away). We can not accept 'sorry but we can't do anything' when it comes to $700 expense total for 1 ticket that we just want a credit on. HELP!!

The agent I spoke with offered superior customer service. I was relieved to find out that I could get a refund on the fare that I booked. Even though I had to pay $50 for the cancellation fee, it was worth it. Thanks so much.

I booked a flight for Spirit Airline from Fort Lauderdale to Austin Texas round trip fro 2. The price was $277.20. At the confirmation page I noticed that no bags was included, I had to go back, call CheapO and they charged me for both checked and carry on $348.00. It is horrifying how they trick you. My last transaction ever. I strongly do not recommend this Company. I rather go to TripAdvisor or any other because they will go straight forward with all the info and charges, and will not reap of their customers. YOU WILL PAY MORE FOR THE BAGS THAN FOR THE TICKETS!!!! Be Aware!!!

Very please with the agent that took care of my airfare. She was very kind and courteous and pleased. She went above and beyond the call of duty. Very thankful I got her to help. Please send my itinerary to my email address. For some reason it has been lost and I would appreciate it this time. Thank you for making this easy for me and understand. Have a great day.

The agents at CheapOAir have always been helpful and courteous. I am retired and am on a strict budget so the agency has helped me keep to that budget. I am pleased with the flights and places they have helped me with.

Everything went very well with the agent I was working with. I was very happy with the attention to the details, service and the price for that at which I booked. I have used CheapOair in the past & I am always thankful!

It was so easy and professional when I tried to change my flight, I highly recommend and be back again. All the process was great, the customer service, it was perfect and make my worries about change my trip really super.

Hi! I really appreciate resolving my issue with your customer agents. I really hope you work on the waiting time to get someone from your reservation team. Also, I would like to give a credit to customer agent named Cortez, he was the one who helped me and very patient with me. Thank you!

Canceling sucks. I ended keeping my more expensive ticket with CheapOAir, because I would not get my money back for 7- 14 days and would have to pay a $25 cancelation fee. I would have been fine paying the $25 fee, but if the company can post to my account within minutes, I don't understand why they have to take 7 -14 days. I understand 3 -5 days, but 7 to 14 days seems ridiculous. I had order the ticket less than 4 hours prior to me reaching out, but if it had been after 4, then it would have been $50. Booking itself was easy and the customer service representative was good, but I won't buy from this company due to the long time it takes to return my money.

I'm very much satisfied with the services rendered to me on Oct 14. The agent who assisted me in booking the flight patiently help me through the whole process. He was polite and knowledgeable..made my booking ease. I would recommend CheapOair to my friends...keep the good work.

I booked a flight from Auckland to Wellington. I then waited for email confirmation but none was forthcoming. So I made contact with CheapOair and though I had an on-screen acknowledgement and payment pending on my credit card CheapOair had no record of my booking. As such I would NEVER use this service again.

All I can see that my experienced with that guy who is fast to take my hard earned money from scrubbing toilets no good education. He is fast to take out the money???? But never ever help me regarding the mistake that he or me done on misspelled letter S to letter H! Guys if one of your punting my finger to the agent who booked me really help me? This doesn’t make me shiny of waiting your reply call or action! You got the fee to change it $100 for Your company plus $25 for PAL but until now one day before my flight still not arrive? I lost my trust!! If only I can shout in my lungs???? My regrets??!! Why not checking it but I don’t lie I trust people that’s what I get!????

Excellent service. From start to finish, the gentleman was very professional and courteous. He knows his stuff. He explained all the things in detail. And, whatever questions I had, he had answered them satisfactorily. He was a good listener and patient.

The price was wonderful. But someone tried to charge me an extra $9.95 which I did not authorize. Fortunately, my credit card company did not pay it. The person I spoke to tonight was very cordial and nice. The credit card company confirmed that they had received the full am't for my flight.

I completely resolved my problem with correcting my last name on the ticket. I am grateful for the help to all the company employees with whom I contacted. They were patient and had a desire to help. I am glad that your company provides assistance around the clock, so each client will be able to get help and support at any time.

The agent was working to find me the fairest price for my flight to to go see my family. She was courteous and was trying to make sure I was comfortable about my flight and departure times. She assured me that this was the best price better than the one I seen online.

I had scheduled a flight to Japan for a vacation with friends, long awaited and warmly welcomed. Due to Typhoon Hagibis, my flight was delayed 14 hours, then (after I arrived at the airport) cancelled. JAL's support counter was closed and the JAL staffers encouraged me to call my travel agent. So I did. I was subjected to approximately 80 minutes of being informed, over and over, over, and OVER, and OVER again, that they could do absolutely nothing for me. That I needed to understand, they could do nothing until JAL opened their support desk again - which at first was supposed to be *on Monday* - this for a planned trip! This added cruel, pointless insult to what was already a genuinely horrible situation.

Agents were very helpful and knowledgeable about product they were selling. They offered alternatives and provided great assistance. The agent for car rental advised me about free car insurance through my credit card provider and even called me back to make sure I had verified what he told me. I would highly recommend CheapOair to anyone who is travelling. All it takes is a search and check out what is offered. They were the most economical provider that I researched. Try them. I am sure you will have the same experience. This is repeat business for me.

I booked our flights in early April for a Nov. trip. The airline cancelled one leg of the return flight several months later. It literally took over an hour to get someone from CheapOair to book us on another flight so we could get home. Then to my horror I discovered she had booked us home 4 days later than our original plans. It took no less than 2 hours (mostly on hold) to get the mistake fixed. Even then they said to hang up and they'd call me back. It is just torture dealing with the customer service people. They are all overseas personnel so difficult to understand, they put you on hold constantly, and they are quick to transfer you to someone else which necessitates another long wait on hold. Frankly I'd rather not ever fly anywhere again if I had to use CheapOair.

The person taking my call tried very hard to be helpful and seemed knowledgeable but was hard for me to understand his accent. A charge was on my credit card that I didn't ask for due to not understanding what he was saying. It was taken off as soon as I called back questioning the charge.

First online experience - this is excellent. Reason why this is so useful is unlike many other tools - it does not just pin the selection based on the outbound airline selection. This helps me mix and match based on my timing needs. I have called them to modify my itinerary a couple of times. They are very courteous, professional and provide the best possible alternatives. They also ensure when a booking has mixed classes to let us know that in more than one way so as to minimize surprises. All of this amounts to an exceptional experience. One knock is they are slightly pricy on the service charges.

They found the hundred and one ways to scam. Look at TripAdvisor and their methods seem to change regularly over the years as many threads on this online agency. All the good reviews are written by the employees and the pr people. Scam scam.

Helpful agent, fast & smooth service, speaks well English, could be understood well, quick in getting solution, was courteous and accommodating even over the phone could be determined. Continue a good job. That is how customer service should be, polite voice and courteous.

I have never experienced anything like this. I'm always traveling back home to see my family but buy my flights with Expedia. This time I couldn't find flights with Expedia, so I bought them on CheapOair. I always get a protection plan just in case something happens, so I did. Sadly, I was facing a difficult situation just a few days later after I bought my flight, so I contacted them and they sent me to talk to the travel insurance I bought the protection plan with (THE ONLY ONE THEY LIST ON THEIR WEBSITE). The travel agency tells me to submit all my documentation supporting why I can't travel. I do so and then MONTHS later I receive a letter from them saying that they can't refund my money.

I booked a flight ticket through CheapOair. They charged my account and sent booking confirmation mentioning that you do not need to reconfirm, your booking has been confirmed. I prepared for my travel and when reached at airport, the airline declined any booking with them with my name or CheapOair booking reference. When I called CheapOair, the response was real cheap. They said, "There was technical default and so your booking was confirmed with airline." I did this booking in advance of one month. It ruined my whole travel plan, extra cost and trouble. They said my money will be refunded but still not credited to my account and it’s been more than a month. They are cheaters and thieves looking for a chance to steal others' hard earned money. This is what their real business. I beg someone/legal authorities to act against such fraud online agents. For CheapOair reference, the booking reference number is **.

I booked a round trip flight from Tucson to Burlington, Vermont for Dec 22 until January 4, 2020 and bought a non-refundable ticket. Little did I know that the ticket was leaving Christmas Day 12/25 and returning January 9, 2020, something I can not use and now I am out the money of ALMOST $600! Living off social security and got robbed by "Cheapo Thieves"!

I booked a flight from Atlanta to Ontario California, and when I got my confirmation It said my destination was LAX, I called them and asked what scam they were running and they said that I could book a flight to Ontario for 1000 dollars per person. Original cost was 558 dollars for 2 tickets. The person I spoke to didn't speak enough English for me to be able to understand him without getting majorly frustrated. They are trying to keep my money now. DO NOT USE THIS COMPANY. THEY ARE SCAMMING YOU!

First let me open with the air travel part of the trip went off without a problem. The issue I had was with the car rental portion. I booked a car rental for the portion of my trip. I was to be in New York. They had held my money and I thought all was ready to go. I am so glad I confirmed everything the day before. They canceled my car rental without notice. So I call to find out why and I was told the price I was offered for the rental expired while I was making the reservation. So I panic a bit as we are traveling for my other half's mother's funeral on limited money with no time to be messing around. I was in tears at this point and could not finish the call after the 'agent' I was speaking to told me my 100 dollar car rental was going to be 300 dollars.

I was frustrated with my online experience. I was going to another site but decided to call instead. The agent saved the day. Would you rather I called your agent for service first? The main problem that your agent and I had was a 20% price discrepancy that only revealed itself after entering arduous information, repeatedly. ARDUOUS!. Misdirection. Do I need to join a club? Request a promo #?

Had to pay $75.00 for cancelation on the same day Booking # **. I was misled by 24 hours cancelation. I purchased a ticket on the 1st of October to Morocco, at first the total of travel time before I purchased the ticket indicate 13h 05 minutes but when I get the confirmation it indicates 41h 54 minutes. I immediately called 800 number to cancel, I was informed that there is a cancelation fee. I explained my situation and demanded from them to waive the cancelation fee since it is not what it indicates on the ticket that I purchased and still have a copy of the flight indication of 13h 5 minutes. The rep from CheapOair asked for couple minutes and upon his return he told me that the correct travel duration a little over 20 hours, I still demanded the refund without cancelation fee.

I needed to book 3 passengers for a flight to Charlotte NC for a graduation from book camp for my son. The agent did a really good job finding a great flight that I could not get through the airline. The price was great.

My rep was awesome! So rare to get good communication and felt like I was dealing with a 5-star boutique company the way this gentleman was. I have to say I was a bit nervous since the cost of the flight was low and wondered if I was being smart, but I feel they handled all objections without ever having to bring it up, by offering compassionate service.

The representative from CheapOair understood my situation and contacted Frontier air and resolved my issue. My earlier call to Frontier was a poor experience. I appreciate CheapOair response and will be sure to recommend them. Having been in a service industry I know the importance of customer service.

I just want to thank CheapOair for being helpful and very professional with me through the process of getting my flight booked. I am grateful for the representative being able to take care of getting me booked without being on the phone for a long length of time. I will be happy to recommend others for your service.

I wish I can rate half a star but that is not an option. We booked our flights to Portugal and noticed we have been charged twice, so we called to fix the situation. After hours and hours of non-sense talk, we were told they will call the bank in a three way conversation but we will be charged (!!!). The first person we talked with - Maddox - indicated that the second charges were not from them (although they had the same confirmation number in our bank statement). Then we talked with his supervision Ryan - another at least an hour spent with no help, They told us again they don’t know how this happened.... I mean does this mean that their transactions are not secure?? We have still have to get our money back. We will never do any reservations with them, nor will we recommend to anyone to try them.

I was so relieved that changing my reservation was stress-free with the help of customer representative, Etsy. She was so pleasant and patient with helping me arrange an entirely different itinerary. Signing on with CheapOAir is definitely well worth my time and money.

Had bought tickets two months ago and downloaded tbe app. Unable to check in or get my boarding passes. Called three times with them saying in a few more hours. 5 hours before my flight I called again and the guy said I had to check in at American Airlines.com I never had to do that before. It was in the others app and why didn't I get told that the first time I called. This is stressful enough. And why did I pay for boarding passes when I could have gotten them free on American Airlines website.

My Agent was very Informative, Helpful and Understanding. It took less than 15 minutes for my Agent to understand my Likes and Dislikes traveling to Hawaii. I'm very happy having to option to call instead of online, for which I'm not a fan. My Compliments to my Agent and Cheapo Air.

I am unable to find a total charged to my Master Card on the email you sent to me so I can print it for my files, Please send me this information so I can print it out for my fie, record of the transaction. Also unable to choose seat on Spirit flight LAX to Philadelphia on Oct, 19, 2019.

The representative was professional and extremely helpful, she was knowledgeable about the boarding process and luggage check-in and helped me understand. She and answered all my questions with ease and suggested I call back a day or two before my trip if I needed additional help. It was a great experience.

I had no idea that I was on CheapOair website, I thought I was on Frontier website. I also didn't know that everything is an extra charge, ie seats, luggage, carry on, etc. It isn't any cheaper than any other airlines with all the add ons. Will never use this again!

I booked a flight from Houston to Denver. Unfortunately, my flight out was cancelled due to Tropical Storm Imelda. I called CheapOair and explained the situation and they did nothing but advise me to call the airlines direct - they wouldn't assist with cancellation or finding another flight. I asked about reimbursement of the fees which totaled $196.90. They told me they would only refund if the airline refunded my ticket cost. REALLY?? I contacted the airlines and was not able to get on a later flight; therefore, I cancelled the trip and they happily refunded my ticket price. I called CheapOair to get my refund and gave my information to the billing department and they transferred me to the schedule change department. I sat on hold for over 30 minutes just to have an agent pick up the phone and ask if she was Audible and when I responded yes, she hung up on me. 30 minutes wasted.

Could not have ask for better. The agent really helped and made my purchase very easy and clear. I have traveled several times and have always used CheapOair. I don't have any more words. The service I received was just great.

Your employee was very professional and very helpful meeting my needs to help book a room and secure a vehicle. He seemed knowledgeable and caring. He was able to explain the terms of the bookings, when and if I could cancel etc.

Booked a flight, put in all details including payment, then told the last seat was taken and to click back to get new flight. Next thing booking confirmation for a ridiculous flight I did not approve.

Why would anyone use CheapOair!!? The change fee to change two tickets for our travel within Tahiti to one day later was $454 and the original cost for two one way tickets was $301. I had to go to Travelgenio and buy 2 new tickets for a total of $327 instead. The Travelgenio fee to change is $55.07 per ticket (like most airlines).

The agent was very helpful in finding the exact flights I needed for the best price possible. I had a great experience with cheapoair and will recommend to friends and family. This will be my go to website of all international flight bookings.

So, I was declined the amount for my airline tickets. I tried several times to correct it, but than I ran out of time, to reserve my airline tickets. I contacted an agent, and we have some difficulty with the online chat. We patiently worked together and the problem was solved rather quickly. I'm now ready to connect to my vacation in December. The service agent was excellent, outstanding in walking me through each step to assure my flights were all together with no problems.

It is nice to be able to book online and watch prices online for upcoming trips. What is even better is when you call CheapOAir, I have been treated with respect and provided exceptional customer service 100% of the time on the phone. That is a rarity today. Thank you !!!!

I booked four tickets through them last night which did not mentioned included baggage on it but all other competitors were showing 2 baggage and already was on call with agent from other company who was giving ticket for sale price however I prefer to book through these guys as I saw some $15 off coupon pop up (I.e. guess what? That is scam too as I did not see any option to apply those).

I made reservations for a trip thru CheapOair. Imagine my surprise when I saw the charges to my credit card. I called and had them to cancel some of the things and then called back to cancel my flight. The young nonspeaking clearly man told me I shouldn't have cancelled my coverage if I knew I wanted to cancel my flight without penalties. He was so mattered of fact to me and repeated himself. I TOLD HIM OFF, REPORTED HIM WITH NOTHING OF COURSE HAPPENING TO HIM. I called back and eventually had everything applied back to my credit card but has since contacted the Better Business Bureau. Cheapoair is a rip off and have lots of foreign people working for them. I will never ever use them again and advise all others not to either. Wolfe and Ronnie needs to be fired. They are criminals that tack on prices to make your ticket price go up and up!!! CHEAPOAIR SUCKS.

CheapOair is the worst discount travel agency I've dealt with! I booked a trip with CheapOair in March of 2019 for travel in December of 2019. I booked it this far in advance so that I get decent prices on the flights. My flights were confirmed by CheapOair and good to go so I also booked the hotels at my destination to coincide with these dates. One month after I booked the trip, CheapOair contacted me to let me know that the airline had cancelled our departure flight and that they were bumping us out by one day. I contacted CheapOair and they told me that it was out of their control and that the airline had the right to change flights if need be. I had to change the hotels I booked to accommodate the flight change and that cost me extra money. After pushing back, I reluctantly accepted the change.

I had to call back and correct the reservation because I received an email confirmation that had the wrong flight leaving LAX. After a long holding period, the correction was achieved. I made the reservation for my daughter Joy ** and grandson Lucca **.

Flight Booked and confirmed. I was very impressed with the help, and determination to find an end result to my booking needs. With each question I asked, the representative was ready and willing to assist, if he did not know the answer he excused himself politely and found a resolution. Awesome service.

Booking Helsinki to Gran Canaria. Booking agent was extremely helpful in sorting out for me suitable flights for my time schedules, with workable connecting times from amongst tens of possibilities. He was quick and efficient and certainly knew his job and how to meet my needs. One little problem I had was that he talked too rapidly and I would sometimes have to have him repeat the information.

I called to ask about a problem I was having online trying to buy a ticket. After I explained my problem the agent helped get a ticket without having to go back online. I was glad I did not have to try to buy one online again.

I booked a trip thru Cheapoair to Florida. Due to the hurricane we had to cancel our trip. I understood the $50 fee per passenger cancellation and I wasn't refunded any of the $70 car rental. I was told I'd have a $300 credit to use towards others flights. I've talked with 13 different phone reps thru cheapoair in the past week trying to use my credit to which I was constantly transferred and put on hold to be ultimately told that they would have to call me back (which never happened) or that the flights I saw posted on their website weren't really available. I also tried emailing them, to which the person told me I'd have to just call the airlines directly (even tho cheapo website says I can only call them directly to use a credit with them). This morning after being transferred again, put on hold, and tears, I was finally able to get booked using my credit. I will never use cheapoair again.

I first became a CheapOair customer in 2013, and really thought that I had found a great service, and had purchased domestic and international flights and hotel reservations between the US, South America, Canada, Europe, Asia, Australia, but I'm sorry to say that this once-reliable and trustworthy site has turned on me and is now advertising flights at rates the airlines won't actually honor.

I called CheapOair yesterday to change my flights out of Freeport Grand Bahama where our airport was destroyed by the category 5 Hurricane Dorian which I explained to the representative. I had to change our place of departure to Nassau which still has a functioning airport as they are on a different island (for which I still have to get boat tickets to reach). The changes ran me a total of $855 for tickets that initially cost me $1000+ dollars so it’s as if I was charged almost double for them.

Booked my air fare through Cheap O Air. The entire process was very easy and the folks at the business that I dealt with were so accommodation. They explained the process to me and made sure that the criteria that I offered was accurate. The departure, as well as the return information was given to me and is very easy to follow. The folks at Cheap O Air also arranged for me to book a car rental at Dollar Rent a car. Thanks again to the folks at Cheap O Air for making my upcoming trip a pleasure to arrange. Gordon

It turns out they did send it we just didn't see it. I double checked my checking statements and saw the deposit.

I canceled my booking and rebooked because the car was almost 100 dollars cheaper. They charged me 55 dollars to do this. I don't think that was fair because I rebooked with them. I should have been refunded all my money.

I booked a family trip through CheapOair. Their browser showed my search results with a few fastballs thrown in. I had booked the cheapest option not realizing they changed our return date by one week! When I called I was told to pay $50 per passenger to change the flight. Then a week later it was changed again, to more undesirable terms, but I had no option to cancel. These changes ruined our plans, changed our destination, and threw a monkey wrench into our trip. Why are they allowed to change our travel times and connecting flights and we must agree? So at that point the flights we booked were no longer needed and we chose a closer destination.

I booked a flight online and received confirmation. Later that night I get an email telling me "We are sorry but we are unable to complete your booking and I need to re book or call up". I then think wow I was reluctant to do business with them in the first place and sure enough I see why. So I take the email serious and figure I don't have a reservation so I book elsewhere. I then get credit card charges for the booking that wasn't complete per their email. I try to resolve and am told I can't cancel. Cancel what I say? Per the email I had no complete booking. After numerous phone calls the supervisor tells me if the email they sent me mentioned my destination instead of only the first leg of my trip only then could he refund. OH my God Really. So I will be disputing my credit card.

This was our first flight with CheapOair and it was a very good experience. Would fly with you again. Pilots and staff were very nice and helpful. MY HUSBAND IS disabled. They were all very helpful. I would recommend them to our friends.

They are the example of fraud!! Be aware! If They promise you a flex ticket that you can cancel within 24 hours they are scamming you!!! The call was suppose to be recorded and when asked to review and hear the recording they refused.

Great customer service resolved my issue in a timely manner. Very respectful agent.

CheapOair representative help make my finding a flight and a time I could deal with. He was very professional and helpful. He explained everything he was doing. He was very respectful. I recommend using CheapOair for your travel need. ✈️

This is the first time I have used CheapOair and I will definitely use your company again. Glenn your representative was so nice, so knowledgeable, and so professional in helping me because I wanted to bring my cat with me. Not only did he find a very good flight for me, at a time that I wanted, at a price that was reasonable, but he stayed on the line while I contacted the airlines about bringing my cat on board with me to make certain that all my questions were answered and to make sure that after I got through talking to the airlines if I had any questions for him he was back on the line with me!

Regarding booking #**. I originally booked a flight with CheapOair from Los Angeles to Phuket on August 9 for under $500 after I got a tip from Google flights that fares were very low during Feb 2020. On August 9 I got an email saying that there was a problem with my credit card verification. I did not see the email unit August 12, when I called support, the fare had gone up and I agreed to the change in fare and paid $580 for my ticket. (This should have been red flag #1.)

Each time I had to call had no problem with customer service, had no problem just only one thing some of the customer service representants had an accent but I was still pleased with the outcome talking to the representant. Very pleased about the price for my tickets.

Under the impression of free 24 hour cancellation, I called within an hour after a booking to cancel my reservation but was told could not cancel. After much discussion, I was told I had to pay $75 fee. I finally got to talk to a manager who promised full refund within 3-5 days days. This was on August 30, 2019 but I still haven't seen the refund to my account.

While your agents were very helpful, your website was utterly misleading - for our options to get from Delhi to Faro, Portugal, you should a return Lufthansa flight that was cancelled. We only came to find out because of your agents.

Hello guys, I suggest never purchase flight tickets from CheapOair.ca. I had worst experience ever. Let me share my recent experience. I made a huge mistake of buying a round trip from above website, I got my tickets in email. I had not wrote my middle name at the time of booking (it was an optional) but in ticket there was a note, "Please contact us for any name change or date." (Yes I had taken protection plan with extra money 2nd MISTAKE). I phoned on 845 848-0193. (Please do not call. It is not toll free). A customer care agent was not well aware and his lack of information cost me a lot. First he said, "You cannot add your middle name now. You have to cancel this booking." I asked sir I have a protection plan (for change date, name correction), but now the real picture started, He said, "No you cannot, and you only have a few hours to cancel this booking." (I phoned within 1 hr of booking.)

Searching for affordable airfares is always a challenge and sorting through all the sites that assist is also a challenge and time consuming. Speaking to someone on the telephone to answer questions about flights and connections is always appreciated. CheapOair assistance on the phone was very helpful and it ease the stress that comes with travel arrangements.

I purchased two tickets with return flights from Atlanta to Las Vegas, NV. The flight leaving was fine and we were charged an additional fee for luggage when we got there. We had one bag a piece. My friend and I go to check in online and discovered the return date was incorrect which on the information was for the night before a Thursday night/Friday morning and we scheduled for a Friday night/Saturday morning leave date. I call them up to try to fix this or something and after being on the phone for an hour and a half there was no fixing the situation. The representative charged the funds for a possible flight without giving me any flight information and stated he would call me back.

That was a great experience. The agent was very patient and friendly. He tried to find the best deal for me. He was very detailed and tried to find the best time, date and flight since I was flexible on all that. He stayed on the phone with me for a good amount of time and did not complain for my changes I had him made. He tried to accommodate my needs the best he could. I will refer my friends to your website for sure. I am old and I do not know if I will be able to flight anymore internationally but for sure my daughter which was assisting me throughout the booking was very happy with your service and she will definitely use your services, since she is young and have kids that want to travel. Thank you for making this a great experience.

I posted in an earlier post that the service was terrible. I had to go directly to the Airline itself to get things straight. Since then CheapOair has offered to reimburse for the changes in ticket and asked me to rewrite my review. I appreciate the reimbursement, if I get it. I will think long and hard before using this site again.

I canceled flight within a few hours and was told I would receive a refund in 7-14 business days. 3 days later I got an email saying I have to call them and provide the one time password to cancel. I did. In the half hour process of being on the phone with someone I could scarcely understand I was disconnected while on hold. I went into my account and the booking number was no longer showing so I assumed it had been taken care of. 15 days later I still have no refund and now they’re telling me because I didn’t cancel in 24 hours I can’t get a refund!!! What the heck!!!

I called CheapOair for a trip to Memphis and I booked with them because it was pleasant to talk to them, although the price of the ticket went up a little bit from what they advertised. I have been looking for this flight quite a while. But it is not easy. The best is just to call them and they are accommodating.

The person who helped me with my reservations was OUTSTANDING!! The seemed to have gone out of his way to assist and fine the most reasonable rates and times. Because my arrangements required multiple airline companies, he spoke with both to help find the best rates considering the situation. I will definitely recommend your services to all.

I planned on taking a flight to go see my mother in law in Arizona. Money got crazy so I had to canceled. I canceled the flight in a almost a week before my flight day. Now I have people calling me to collect payment for a flight I never got on which is stupid. I contact customer online. They never mentioned I have to still pay for this flight. I won’t never use this company again.

I did not have a great experience with this company. To be fair, they say that the cheap fair is an alternate date, but it is not very clear, especially on a mobile device. The mistake was mine.

It is my first time, that I buy with you my tickets, thanks for the patience and attention a good service, for all the questions and answers that I got with this flame and to be able to buy my aviation tickets at a good price.

The last two times I've run into a snag when I try to book online. Both times it books for 2 people instead of one!! Then I call the customer service number and they book for me. The good news is that CheapOair does come through and I'm not wasting my time with other sites anymore.

I had made the changes of my Booking on last few day ago. The Airline Penalty is too high for me. I have suggest that you have to discuss with airline to reduce the penalty for future transaction. Have a nice day ahead.

Your staff was extremely helpful and very passionate, they helped me find a better flight connection on my returning flights and thanks to them we won’t have to switch airports! Thank you for all your help with my bookings last night!

This company advertise in New Zealand Dollars and then charge in U.S. Dollars which works out much more and when I sussed this I asked to cancel my booking within minutes and was told I had to pay a cancellation fee of $50 US. I was told I wouldn't have to pay it eventually but I was NOT given my full refund, and then I found out they used MY credit card to pay AIR NEW ZEALAND. This is Fraud and I have emailed FAIR GO. **. DO NOT USE THIS COMPANY.

Please contact me and explain why my card was charged twice for the same booking??? The experience was ok for the rest of my booking. I just don't understand why I was charged 2 times. The clerk was a little hard to understand. Also the time on the phone was too long.

I made reservations and due to the dynamic process parts of the itinerary changed DURING the process. When making changes the representative was GREAT and met ALL needs. However, as they say, something has interfered with his finishing the change process and I have no new itinerary or e-tickets!! I plan to fly on Thursday AM and NEED something SOON. Please advise.

I have used CheapOAir in the past and will use them again in the future. I fly round trip about four times a year and CheapOAir has always been a great help. The agents are courteous, patient, listen to by needs, and get me what I want. CheapOAir is a good and reliable booking company.

Charlton was personable and kind during the call. It was a lengthy booking, over an hour, and included many "put on hold" moments, but I did get 5 people booked on a one way flight to Florida. Not sure if it was a "deal" because when checking flight costs after the booking, they showed up less expensive even on Cheap O Air site, and several others?

The representative had to call me back 3 days in a row as I am very busy and fly a lot, she was Outstanding in her pursuit of helping me with a reservation here in the CONUS and I know she worked Hard to get me the price and flight times that were right for me, and She Did that!

Fantastic service by my agent. I was in a pinch for last minute tickets and CheapOair helped me figure out the best arrangement and value for my needs. I’ve always used Priceline. Now considering the switch to cheap o air given this experience.

I purchased flight insurance only to learn that the only way CheapOair will honor it is I die in a car accident on the way to the airport or if the flight is canceled! Either way they don’t pay anyway! Amazing that they can get away with this!

Great way to book a flight. Agent friendly and helpful. Great way to find a good flight at a good price. Will use CheapOair in the future. And I will tell my friends also to use you in the future. THANKS FOR YOUR HELP.

My agent will excellent. He worked with me on all my questions and resolved them. I needed a flight from Chicago to Lahore, Pakistan. Then another flight from Lahore to Yangon, Myanmar. Then from Yangon to Chicago. He really was a nice guy and very caring...

From the time I called to book my flight to Miami, Fla to when we ran into a situation from the upcoming Hurricane the members of CheapOAir have been informative, courteous, and friendly. My next flight plans will most definitely be with CheapOair.

The change from my previous booking was handled properly. I am satisfied. But the reason for my change does not sit too well with me. I had previously scheduled a trip to the same location on the same dates. I was told that there was no refund for previous trip. The reason I changed was that the trip was taking almost 24 hours from beginning to end. The itinerary was very confusing, thus my change to a direct flight. I wish that I had gotten a refund for previously scheduled trip.

I booked our flights initially with no problem online only to realize there was a conflict with the dates and needed to change it. I called customer service and the gentleman helping me was extremely patient and helpful. I even apologized for being so difficult and he replied "Please don't be sorry, this is what I'm here for". Not many companies have customer service like this anymore. We were on the phone for about an hour trying to find replacement flights that would work for us. Finally got it! Couldn't be happier!!

Despite paying an additional fee for trip insurance (that said it covered cancellations), they refused to cancel a ticket that was purchased 5 mins prior. It was my mistake for booking a flight that had a 12 hour layover that I didn't see until after purchase, but absolutely ridiculous I couldn't adjust my flight after calling back less than 5 mins after I reserved the flight. Absolutely would not recommend using this service. Also, the insurance is pretty worthless so if you do go through them it isn't worth the extra cost.

I have asked CheapOAir multiple times to submit my refund for the $15.95 Trip Protection Insurance. I cancelled my trip on 7/9/19 due to me being admitted into a convalescent home after having surgery. American Airlines has already submitted my refund from them and I've been getting the runaround from this company for over 2 months. I spoke with Sheldon on 7/26 and his supervisor confirmed I'd be getting the refund in 2 days. I called again on 7/30 and spoke with Amanda. She said I'll have to wait 2 weeks for the refund to be processed.

I always book any flight with CheapOair. Their agents are friendly, knowledgeable, and I love the pricing that they offer. I usually book 2 or 3 flights per year and have never once had a complaint. They are very accommodating and sensitive to their passenger’s needs.

We are very satisfied with The services from CheapOair!! Great customer services!! They really do the best to help us get the right flight and prices!! The person who helped us was very patient and took his time and making sure we have the best airfare and also our family be on the same flight!!

We bought high priced tickets with great delays in order to flee a hurricane. All along the way, CheapOair agent's tried to find ways to make our trip an easier go. Though they were unable to find a solution, still they were diligent in trying. Once we found that the hurricane would miss us, they were easy and efficient in cancelling our trip.

I have booked flight from Atlanta to Hyderabad but no information is provided. They said I have to pay extra money for 2 check in baggage in Mumbai. This is info they should provide at beginning. They showed cheap money **.

I had mucked my booking up and would have had a 20 hr stop over making me late back to work and the very kind person at CheapOair fixed it all up and now I’m getting home on time. I recommend cheapoair. This is the first time I’ve used them.

Got overcharged almost $1000. CheapOair called me the same day 2 times but I couldn’t pick up. No voicemail, text, email what they have on file! Nothing! 3 days later I noticed. Now I got told “We are working on it. You’ll receive a refund between 7 to 14 days.” EXCUSE ME?! You’re using my money for almost two weeks! Not even trying to notify me! What is this?!

Didn’t need my return flight purchased from this website. Bought travel insurance because I was aware this might happen (for an additional $10). The website claims buying this insurance will allow for flight cancellation protection. Called to cancel it, the representative said, “No, this only protects if it you can prove an unforeseen event”. Lost the money even with insurance. Don’t believe the website, you won’t get your money back.

Flight to Las Vegas and return home. Assistant was very patient and diligent to find something before the Christmas holidays. He went over the e-mail and address several times to assure the correctness. When we could not understand his pronunciation, he carefully repeated it. He was very conscientious about having everything top notch.

This was a horrible experience... I don't plan to ever use CheapOair again. I found a flight on their website that I wanted to book for myself and my wife, but wanted to use two different credit cards, so I thought it would be better to call. But that turned out to be a disaster. First I talked to two different agents and neither one could quote the same price as on their site. Also, after giving specific date and time range details and providing some options which weren't ideal and waiting for me to decide, I ended up finding a flight on their site that was ideal that he didn't mention, I did a better job of finding the best flight than this "agent".

CheapOair services, I always call for help finding the best deals with airplane ticket deals and they have not disappointed me. I am particular of which airport I fly from & the assistance is beneficial in meeting my needs. Thank you!!!

Flight to to Florida Jan. 20 2020. DID NOT EXPLAIN ALL CHARGES IN ADVANCE. HARD TO UNDERSTAND. Just to change re return date very costly. Would not use again or recommend to anybody else. You should explain all charges that will be charge to the person to booking a flight. I ho I hope you will make some changed.

I always used book flights through CheapOair before as I used to get cheap flights. However, they never gave clear answers about the baggage allowance, suggesting that I contact/see the airlines/policies. Always got two checked-in baggage for transatlantic flights. This time however, I booked a ticket for my wife with Qatar Airlines (through CheapOair) code-shared with Air Canada but was charged for 2nd baggage.

The rep was pleasant & very helpful. She was very easy to understand her. She explained how I could even save money. I do think luggage prices are too overpriced. I had a good experience with the representative. It was an easier to do it over the phone & reduced prices & coupons.

I booked a ticket to St. Lucia with this company which was cancelled by the airline due to weather. Long story short they gave a run around for two days about receiving airline credit. I had to threaten to sue and report to the BBB before a "supervisor" came on the line. My sister who booked with Expedia was given this same credit I was asking for in 20 mins from start of call to finish. CheapOair had me on the line for minimum 1 hour each call (6 total calls). Between chat and call I spent a total of 7-8 hours over two days trying to receive the credit that I was entitled to.

In reading through the reviews, I see that my experience is similar to many others. I booked flights. Wanted to change one of them when I realized I had misread the layover time. I was on the phone for nearly 2 hours - on hold most of the time - with a service rep. to accomplish this. The flights were re-booked and I was satisfied.

I changed flights and wanted to get a seat assignment next to my wife. I was transferred from one representative to another. I was on and off hold for almost one hour. The representatives were very courteous and friendly. Not acceptable!

I made a reservation for round trip flight Tamp to Atlanta & return. At the time of booking I inquired about cancellation for refund. I was told that I had up to 24 hours from the time of booking to cancel for a full refund from 2:30 PM on 8-27-19. I called at 11:30 AM on 8-28-19 to cancel. Now I’m being told a credit no refund when I tried to cancel. I would have never made the reservation had I been told this. Awaiting your response.

Booking representative was very good in explaining flight information and getting flight we needed to be on. I will be happy to recommend CheapOair to all my friends that may be flying in the near future. A good experience.

Customers service was awesome. I will recommend the company to my friends. Each person I spoke with very friendly and professional. I will this company soon for other services. I received confirmation immediately after each transaction. The agent made us feel comfortable by making sure we all sit together.

Thanks to CheapOair for making booking a flight so easy! They found me the best price and the best times for five people and made the reservation a breeze. No need to spend hours researching flights anymore. I would definitely call again!

"I had horrible experience with them. They will promise you price match and after you buy tickets the price drops right away and they will give hundreds and thousands of reasons not to match the price. Never will use them again. Be aware!!! Horrible customer service!

The gentleman who helped with my plane reservations was excellent. It was three city reservation and took about 15 minutes, but he came back several times to update me & I was very pleased with his ability to get us the flights and times we needed, at a great fare. I would recommend CheapOAir to my other business associates.

The Agent was very Knowledgeable and helpful. I could not have asked for anyone better. I'm very pleased with my booking. I am working out of town and was looking at other sites trying to find cheap airline tickets and I ran across your site, after talking to the first agent I had decided it would be cheaper for me to drive home. I told that Agent "Thank you but No thanks" and hung up. A few minutes later the second Agent called and found me a round-trip ticket that I could afford. Thanks again.

The Customer Service Rep was efficient and pleasant. Concerns: 1. Flight rates were higher than expected. 2. The hotel reservations and air reservations appeared as two separate transactions, (as I was transferred to another department). Bundling air and hotel services did not yield any obvious discounts.

Last week of June 2019, we asked our friend to book us a flight from Manhattan, Ks to Santa Fe, N.M. and she did. The email confirmation showed the 'e' & 'i' had been reversed on one of our names. We ignored it until realizing that may cause us trouble on the return flight from a distant city. A phone call for help was answered by a heavy accent New Delia, India person. They made the change in spelling for us and we look forward to a flawless trip next week.

I booked the rental car online and then needed to cancel right way. Their cancellation is complicated and you can't cancel online by yourself. I chatted with online agent, but he/she said I have to email their team. I emailed their team for cancellation. They got my request, said they are reviewing my request. One week passed and I haven't heard anything.... frustrating process! I don't want to book a car with them any longer in the future.

I booked my flight thru Cheap-O-Air for India. Due to cancelation of domestic flight of Jet Airways my tix was canceled. Cheap-O-Air help me to get my refund from airlines and book new flight at most cheapest price. Also help me to modify the flight for no extra charge when airline canceled some flights. I would recommend my friends and relatives to use Cheap-O-Air app to book air tickets and other travel related services.

I spoke with Akiko ** and I could not express how much I appreciated her kindness in our situation and desire to make everything work as much as she could, she was so professional but also very caring about our needs.. I would highly recommend CheapOair to any of my friends and family, specifically because of the customer service Akiko gave us..

From the time that the airline changed my booking until it was resolved to my satisfaction many attempts over four weeks to get assistance were needed. For the first three weeks all I was told was that the Schedule Change group would eventually contact me with no mention of when. This is unacceptable for someone planning international travel. Your customer reps are always very good but your hold times for voice and chat are excessive as well.

Experience with agent was pleasant and courteous, also very helpful! He carefully explained each item needed to obtain travel itinerary and tickets. Any questions I may have had he was experienced enough to provide quick answers to. As a result, my overall experience was excellent. The overall customer service experience was pleasant.

Daughter called 2:30AM from Costa Rica crying and not feeling well. It was awesome for Sam to get me a great price on the same day. He called her directly to ensure the flight time would work for her. He brought me much peace. Great Service. I couldn’t ask for more.

My agent went by the name of Conrad. He was polite and eager to help and very professional/knowledgable. Conrad was consistent and kept in touch with me often by calling me and offering his suggestions for flights. It is unusual to have some pursue you in a polite and consistent manner with intelligent and comprehensive solutions.

The process was over an hour, however the representative stayed at it until it was complete. During the process the price changed, and he was able to provide alternatives that were cheaper. He also was able to waive one of the fees for rebooking which saved me on the differences in prices. I thought he kept me informed throughout the entire process, and handled everything in a professional manner.

2 tickets to Italy. I had a very positive experience with the person I spoke with. She was very knowledgeable and helped me with my booking. I will recommend this site to my friends and family. I was very happy with my representative. I don’t know what else to say except that I appreciated all her patience and would definitely use the site whenever I travel.

I was promised a $50.00 dollar refund by a supervisor because I was charged 150.00 to change my dates, but the change was originated within 24 hours. That was almost 2 months ago. I waited 2 times for the 7-14 business days to it to show up back on my card, but never did. This last time I checked today, it was still not processed and no one knows why!

I purchased a plane ticket about a month ago for an upcoming trip in October. Bought the ticket through CheapOAir, I'd used them previously and had a good experience. The ticket prices were really low, and I was pleased with that, however when I checked out I was surprised to find there were no fewer than 8 different kinds of "insurance" offered by CheapOAir. This was new for me. I bought two of them, one to cancel without charge, one to rebook without charge.

Customer service representative was very very helpful in my booking, only one thing, it was difficult to understand what she was saying because of the accent! I’ll be sure that I can see you at work today but I’ll be there tomorrow morning to get you there are a lot rent.

I found the person that I dealt with to be very helpful and booked a flight for us that we were unable to do ourselves online. It was also helpful that the telephone number for CheapOAir was listed on the page that I brought up on the computer.

The rep was extremely helpful - found me great flights! BUT the extra amount I had to pay was so expensive. I had to cancel a flight in August and understand the $100 fee to cancel and even understand paying extra $200 to rebook - but it still cost me an extra $369 which makes my total app. $890 for round trip to COU from RDU. I also cancelled a flight in August for my 6 year old granddaughter and pretty sure I will not reschedule that one so will lose that app. $420! Just think you could understand that sometimes there are emergencies! But still appreciate the rep being so helpful when I had to rebook.

I have booked many, many trips through CheapOair since it is usually very competitive with other site and especially the airline sites. I've always had a pleasant experience and typically need to call Customer Service for any assistance. However, on this recent trip I could not upgrade seats and did have to call, and was helped. Rep was professional, courteous and timely. I will continue to use CheapOair.

Thanks for the help to get me the ticket. It was a very good experience to get my ticket on the first call. The agent went to great lengths to help me get the flight and schedule for me to be on time to my destination. She was very helpful and knowledgeable, thanks again.

CheapOair chat service was very poor. A very simple inquiry asking for number of kilos allowed for check-in baggage for my Malaysian Airline trip was not answered even though I have provided my booking number. They still asked for phone number and phone billing address that I have provided which I cannot remember as I have lived in many places recently and have provided all the addresses and multiple numbers I have used in the past 2 years and still they were not able to find my details.

I was very pleased with the service I got over the telephone. The only problem was the wait time, I spent hours on the phone... I know you are busy but I have to say the service has been awesome. Thank you, Beverly

I am Joe **, Marie **'s grandfather. My wife, Carmen, and I are arranging a plane ticket for her through CheapOair. My contact at CheapOair was Porter. He was very thorough and helped me a lot. It was a good experience.

We were told that this was a direct flight!! It is not and while the layover is not terribly long we should have been given correct info. All the agents seem to be Indian and speak very quickly... and are often hard to understand... this always makes me very anxious as to whether all is correct or not!!

I booked my flight for a trip on Oct, but plan changed. when I called for cancellation, they charge me over $400 for cancellation. When I ask why, they said it is the airline's policy, but I googled everything about the policy of the airline. It turns out CheapOair was lying! STAY AWAY FROM THEM.

I appreciate the assistance I received from Mr. ** to complete the booking process for my Ticket from IAD to SFO. He also showed me the process for check in Bag and saved me few bucks. I will use the CheapOair for my future booking.

My husband bought a ticket online. I did warn him not to buy because of all the negative reviews. He went to airport and was told that he was lucky the plane was not fully booked as there was a problem with his ticket booking. This company is really a scam. They fixed it and he went to Ethiopia airport to make sure also his flight was really booked. He received a dodgy email 3 weeks after he booked his ticket. Honestly where in the world is this company anyway? Not nice for a 60 year old man traveling alone. This is the last someone of my family use this company. Beware, Beware people. Do not get involve with this company.

CheapOair called to resolve the issue of my latest travel experience. The customer support who I spoke with was very nice and apologetic. After explaining what had happened he assured me it wouldn't happen again. The customer service agent was gracious enough to give me a direct number to call in case of any future problems. I'm happy I was able to work out my problem with the actual airline.

LAX—SEOUL Round trip booking #**. This flight schedule had two transit stops in China. The departure boarding Sichuan Air at LAX would be refused without additional ticketing for China—Seoul flight to avoid over transit period in China. Sichuan Air acknowledged their flight change caused this over transit period and sent me adequate remedy for the additional ticketing purchased at LAX.

Since my original post, Cheapoair has worked diligently to resolve my issue. I have booked many flights with this company and although obtaining my resolution was a little bumpy I am very happy with the outcome and will continue as a customer.

I have purchased tickets from the US to India several times with CheapOair, and I have been consistently satisfied with both the application process, and the flights themselves. There needs to be a little more clarity regarding meal and seat preferences. This most recent order I did over the phone, and I requested Aisle seats and vegetarian meals, but these did not show up on the ticket I was emailed. Still, it's not that big a deal to do these preferences later.

Airline booking Ellinair FLT 30, departure. 27 Sep. 2019. Contacted 2 agents 1ST gave me Confirmation **. Following day I called agent # 2. I was given a Different Confirmation. Was told I would receive an email but email never came. Did get email to confirm booking. Not agents fault. I feel it's the computer system. Please Help.

I have to admit, I was a little concern before I booked with CheapOair because of a negative experience I had with a company similar. I was glad I went with my gut, no issues at all. Flight left going and coming on time. Very pleased with my decision.

Buy a flight ticket last Saturday and before I buy I see the flight itinerary and tell me 2 stop flight and after I buy the ticket that changes the itinerary to 4 stop flight. I call to cancel the ticket. They told me I will ge my for getting my money back I had to wait between 7 and 40 days. It's crazy. They take my money in 5 minutes and now I had to wait from 7 to 40 day to getting back.

My family of five was stranded at LAX, 10 hours from our home in Northern California because of CheapOair. They changed our flight times several times. The last time was the day before we were to leave. They made it the flight time so early there was no way I could get transportation from my family from our hotel to the airport in time to get on a plane. Not only did I pay for tickets, five of them, that I couldn’t use I also had to rent a car to drive 10 hours home. I will never use them Again.

It was at least a certain level of standard should be maintain this ticketing system. They don't even listen to customer, moreover if you see their FAQ, most of them are against customer. Worst service I've ever encountered by calling them several times and no resolution at all. No recommend!!!

The CheapOair finally reach out to me after I post on this site. I provided all the evidences to proof it was their responsibility to cover the extra cost. it took them an other month to face the truth and they did return the difference to my CC account. At last, they did take the responsibility. I will give them 3 stars for resolving this issue.

CheapOair - I was on the website, my card was not being accepted, so I was going to Expedia.com. I was going for another ticket company and you should as well. CheapOair called me 20 times, I finally picked up. They asked if I would like to book over the phone, I said, "Sure." They asked for my card info, I gave it to them, it did not work. They then they asked me personal questions - social security number etc. I denied and said forget it. Went back online with Expedia.com, same card, no problems, got my ticket 45min. Later received an email from CheapOair saying I purchased a ticket. I called, they would not give me back my money. The bank treated my situation as a return, this was not a refund but an unauthorized use of my bank account. Stay away. If you are on the fence....GO somewhere else. Even if you are not on the fence, vote by not going with CheapOair.

Making the customer wrong because they DIDN'T READ OR PERHAPS UNDERSTAND your litany of rules, policies etc. That is brilliant you morons.

Yesterday, your agent helped me to change flight day. He promise me to send new e-ticket by e-mail during 2 hours. But I didn't receive this e-mail yet. Please keep your promise. I need e-ticket ASAP. Please send me e-ticket. Thanks.

I usually purchase flight tickets through CheapOair, I purchased a ticket for My Parents who were travelling from Toronto To Hyderabad (Via Montreal--Doha---Hyderabad) through CheapOair which is operated by Air Canada (from Toronto to Montreal) and Qatar airways (from Montreal to final destination). In the ticket under baggage information it said 2 Luggage bags are allowed along with one cabin bag per person. But on the day of travel, Air Canada crew asked me to pay $100 (CAD) each. In-spite of arguing I happened to pay $200 (CAD) for both.

Great representative. Very helpful, friendly, accurate, and quick. This is our first experience with CheapOair and it sure won't be the last. Great website, easy to navigate. We still have one more leg of our trip to Eng/Ireland to complete. Keep up the great work.

I had written a bad review regarding a change in my itinerary and wanted to cancel. The airline had cancelled one of the flights without offering a new flight. After a couple days they finally came up with another flight that we found unacceptable. There was a process for a few days in which I was transferred from one associate to another, promised callback but not followed through. I took to ConsumerAffairs to vent my frustration. Finally CheapOair contacted me regarding the problem. We talked the situation through and came to a satisfactory resolution. The associates that helped with the problem were great. They promised callback and did, letting me know what was going on. I give credit to CheapOair for stepping up.

I had to cancel a flight and book another one. This took quite a while but was finally possible and I am very thankful to the young lady who took the time to find what I needed and make our business trip available.

Thanks so much for the opportunity to work with your Agent! He guided me through the entire booking process and I didn't have any anxiety!!! He was easy to understand and was extremely patient with my questions. I felt he was quite knowledgeable and comfortable. I'll send another survey response after my experience. Thanks again.

As the airline cancelled our overseas flight for no reason, We called CheapOair for a replacement flight. We were put on hold for more than an hour before we could get to an agent who dealt with flight cancellation. We were told that CheapOair could not replace the flight and we must buy new tickets. We asked for a refund for the cancelled flight and the agent transferred our call to another agent. After waiting for another hour or so, we finally spoke to an agent who told us that he would process the refund. It has been more than a month and we have not received the refund yet. We would not buy from CheapOair again knowing that we will spend hours on the phone when something goes wrong, like the airline cancels the flight.

After completing my booking online, I received a call from a caller identified as "82539 - India CC", which looks a little suspect. But it was a CheapOair rep trying to upsell me on the trip cancellation insurance and seat reservations. He initially told me it would be $80 to reserve regular seats. When I said that I was still on the website and it was showing me $47.80 for the same seats, he went away and came back to offer the seats for $40.

While I understand we all like to get a great deal sometimes the price is too high. My Daughter's flight was cancelled today, she was bused 300k to another airport, they arrived at 1am to Athens. NOTHING TO DO WITH CHEAPOAIR. I am in Canada so I tried to get her to her next destination by booking her an early morning flight out, so she could just stay in the airport. When I made the booking with CheapOair, it kicked back to the beginning saying it wasn't available. I thought maybe I had just not pressed confirm, so I did it again not checking that it had changed dates on me.

I am awaiting a response to my request for my booking data as well as tickets and seat assignments. When I do get to talk with a rep they either are in the wrong dept. for me or the wait is over 8 minutes at the sight that I need. PLEASE help me with this situation?

I am happy to report that just after this posting, a customer service representative from CheapOair reached out to try and resolve my concerns. She listened to my complaints and reassured me that everything was in order regarding my booking and apologized for any inconvenience the booking agent had caused me. Additionally, she offered me a $50 coupon to be applied to any future flights -- should I see fit to purchase through CheapOair again. I really appreciated the rally and, should the remainder of this transaction, i.e. the completion of the journey, go without a hitch, I will be game to try CheapOair again. The company did the right thing in working toward a speedy response and resolution. Thank you.

The pricing was very confusing and to a certain extent misleading! It was not very clear even with a salesperson what I was getting and the price of tickets! The issue of baggage whether or not was included in basic economy! Eventually the day after, it was upgraded to economy, and the price of two tickets then turned out to be about $100 more than if I had bought the same flight directly from United! Not happy, as I’ve bought tickets from you before! I feel you’d at least match the price offered by United!

We have used CheapOair a few times and have never been disappointed. The service and representatives have always been great. They are very helpful and and pleasant to deal with. We will continue to use them whenever we travel. The best prices have always been found.

Macy was very helpful in making the various choices to book a flight from Jo'burg to Madrid. I give her 5 stars. But I lowered the total rating to 4, because although Macy had told me a checked back of 40 lb. was included, when I checked on the screen in front of me after booking the Ethiad flight, I read that a checked bag would cost over $400. So I called back, waiting 10 or more minutes to talk to someone, and the next rep told me to go directly to the Etihad website and look at my flight and I'd find that the bag was included. So this is a critique of the way your booking site works when you click on "baggage"

Booked flight and they didn't say it was a flexible ticket so had to cancel which took over an hour and 7-14 days to get my money back when they take the money instantly. Would never use them again. Very disappointed.

I made a car rental reservation for Las Vegas. The clerk only offered me Fox Rent A Car. After that call, I did some research and discovered that Fox didn't have a good reputation. I also found out that I would have to take 2 shuttles to get to the car pick up location. The second shuttle would take about 40 minutes to get there after arriving at the car rental hub. This information was not relayed to me. I have cancelled that reservation.

The airline reservations went smoothly, except I was told that "I have the Traveler Assist Classic" because I had called on phone. I thought that meant it was free. I looked at the bill and I was charged almost $20 for it. I called back in a few days and told that I wasn't charged for it. I don't understand.

The attendant was very helpful and knowledge in helping me get a good deal to visit family and celebrate my birthday. He was very polite, nice to talk to and did a great job in booking my trip. I will be happy to do it again and spead the words to my friends and family. Thank you.

Because of a broken leg, I was forced to delay my trip to the US from September to April 2020. Celine was extremely helpful in changing flight dates and adding an additional leg from Houston to New Orleans. Will use CheapOair again.

My family purchased tickets with CheapOair. We always look for the best deal. CheapOair does not advertise the fact that they do not include luggage on any flight??? They do not show this anywhere on their site. It will cost my family 900 dollars more for luggage. This is unacceptable. False Advertising. Nowhere does it say, "No luggage." They will tell you, "You didn’t see the screen that states that" but believe me it doesn’t exist. CheapOair has ruined what would have been a great family vacation/wedding. This company CheapOair is garbage. Beware people.

Based upon my experiences with CheapOair I advise that travelers seek other avenues and, especially, consider booking tickets directly with the airlines serving your area. CheapOair leads travelers to believe that seat selections are confirmed when, if fact, they are not as happened to me recently, traveling with my wife and grandchildren as we had to wait until all other passengers took their seats were we allowed to find seats, randomly!

CheapOair changed our flight schedule. When I called them they kept forwarding to different people and each person put me on hold for so long that I stayed on phone for more than 5 hours. I was placed on hold over and over. When I finally did get to talk to someone they were checking alternate flights but said their shift was ending and would call me back the following day. Needless to say I'm still waiting on that callback. Checked the online portal and it was not any more helpful. At the end they didn't help at all. And I still don't know the status of my flight. The Very Worst travel agency ever.

I bought a ticket and got confirmation, 2 days later I received an email that the airline changed one leg timing and should contact them to rescheduled. The options provided did not match my plans. Thus the option offer was cancel the flight. After 3 days I received other email saying that the reimbursement would take about 2 months. When the cancellation was originated by them. TRY OTHER WEBSITE THAT ARE MUCH MORE RESPONSIVE AND CLIENT ORIENTED.

Every time that I used CheapOair the staff always goes the extra mile to help me to find the cheapest rate for my plane ticket. Every time that I fly I always go back to CheapOair for my tickets. Plus they are willing to work with me to hold my reservation so I don't lose out on my travel plans.

They are very irresponsible. They will not provide ticket invoice also. Never purchase insurance on flight. No reimbursement. I asked for cancelled flight invoice details. They didn't provide. You will be left alone once ticket is booked. No follow up for any issue you face.

My experience with the service operators was great. The service was exceptional. I was able to get the perfect flight to suit my travel plans. I was able to get a travel discount and a voucher for 50% off my hotel accommodations. Thanks a lot, CheapOair.

In May, 2019 my daughter booked a last minute flight to attend her father's funeral. I paid for the tickets. It was booked thru CheapOair on AA. Flight was cancelled due to mechanical problems and next flight would make her miss the funeral. Called agency immediately, said could not refund. Called AA with documentation that the flight was cancelled. The cost was way over $1,000. Found out from AA that the ticket was much less and they refunded the AA price of the ticket. The agency charged us $515.00 above ticket cost for themselves. Many phone calls, e-mails, etc and still no refund. Scammers.

I Bought tickets from Canada to England to Cyprus, return for my family, total 4 people. I was very careful in my selections and proceeded to purchase what I thought was the best deal for the thousands of dollars I was spending only to get a call the next day from CheapOair sales rep notifying me that I had better buy luggage allowance since my tickets did not include luggage. At no time during the transaction I was given a choice or made aware that there was no luggage included in the tickets I was purchasing. Had I known, I would have not purchased from CheapOair as the bottom line would have been better with other companies. Now I have no choice but to spend hundreds of more dollars to be able to travel! I am quite disappointed and quite Upset. I feel as if this has ruined our trip!

I was told I had to change my return ticket from Omaha to LAX on 8/18. Ok. But then they say it makes a stop that wasn't mentioned, in Phoenix. Ok. Still a direct flight. No problem. The only thing is, I NEVER received my confirmation email from Southwest. I wish someone would help me be sure what I'm supposed to do on 8/18.

Plane flights went smoothly. Card company stopped John's card so had to rebook room and car have many emails but not sure that our room is secured. Car seems secure though. Your attentiveness by your associates is very appreciated. They were very helpful.