CheapOair Reviews

We were on route to Jacksonville, FL. I went online to CheapOair website and saw rooms at one of the major motels for $49.95 per night, I contacted, CheapOair Hotel Reservation. Was told that the price would be $69.95 per night. But they could put me at another motel at that price. I made reservations for four days. We arrive at the motel at about 3 p.m. To our surprise it looked like a motel for the homeless. We checked in anyway, while checking my companion asked to use the restroom. We were told that it was out of order.

Our adult son who was 30 passed away unexpectedly on 2/25/2021, We were going to take our 3 adult children to a place in Arizona we took them many times as children, Grandkids were staying behind for the adults to relive a wonderful time. Since my son's passing no one wanted to leave on the trip, including myself. We made 3 phone calls in attempts to get a refund on our plane tickets. The first and 2nd call to this service we were told they would call us back and never did.

I find a good deal on their site. Later I had to change the date, but their customer support gave much higher rate than I was seeing on their website. I raised a ticket, and they followed up. They didn't charge anything more than the difference in airline ticket prices. It seems I came across a bad customer support personnel earlier. But their supervisor who called was quite patient and helpful.

My friend and I booked a cruise that was cancelled due to Covid. We had to cancel the flights. Couldn’t get a refund but they gave us a credit. Now we want to use that credit, and they want to charge us almost as much as we already paid!!! Seems like a scam to me!! They are gambling that we won’t pay those prices, so they just get to keep our money for providing no service at all. Terrible company!! Try to call, get someone that can’t speak English telling me there’s nothing they can do. I’ll never use these criminals again.

DON'T CHOOSE CHEAPOAIR. I had made a reservation in December 2020 for my fiance, Due to sudden imposement of provincial travel restrictions, she was unable to travel. They have charged me with around 40$ as Cancellation fee and gave me credit. And when i try to use my credits to make reservation for April 2021, regardless of price which we see on their website, they just say re-booking fees and try to loot money from customers.

I had the worse travel experience in my life because of the negligence of your employees. On my way to CAIRO THE RJ REFUSED TO let me, board, because you didn't do confirmation and I had to reschedule my flight, on my way back to Chicago from Cairo the RJ counter told me that they canceled my trip due to the transit was more than 10 hour and they notify the CheapOair about that. CheapOair instead of notifying me about the cancellation they kept sending me confirmation about the trip. I sent an email from Cairo airport to fix the situation. No answer. I had to book another ticket with another airline to be able to go back home. Booking Number **.

My Itinerary changed without my consent with a note that even if I don't accept the changes there is no guarantee of a refund! I called customer service to fix this issue, however, I was told that keeping the same flight dates as the original itinerary, I would have to pay $70 for each passenger, and if I cancel my trip, I will not get a refund even though the change to the itinerary was made by the airline and CheapOair not me!! Total Scam.

My family of 3 for the very first time were planning a trip to England. Then Covid happened. When we first did our purchase (through a different company) we received our refund in FULL. This was for 2020. Then later in 2020 we tried again, only this time we went through CheapoAir, BIGGEST MISTAKE EVER!!!! We planned our trip for May of 2021. Well the country we were planning to visit was locked down until 06/17/2021. Cheapoair had no choice but to offer vouchers, which is no problem. The problem comes when I pay $1910.01 and only get $1004.85. So, Cheapoair keeps $905.16 for a service that I don't get to benefit from. Can someone explain how this is legal??? Please stay away from these thieves because the money it took me a little over a year to safe, they get to keep. I wish I could speak to someone that can do something about this.

A representative from CheapOair reached out to us and offered us an added credit of $180. Only thing I am worried about is they said I must use this ticket by 13 June 2021. I asked if that could be extended and they said no but would let me know if that changes. I am grateful for the extra credit but not sure I can use it by 13 June of this year.

FOR CLOSE TO ONE YEAR, I am trying to get my refund from CheapOair, and month after month, all refund-related communications are inevitably going in circles. Without getting into too much detail of this painfully long story (though all the details are available on Booking No: **), I just want to say that in November, 2020, a CheapOair representative reassured me that finally the refund would be processed within 2 billing cycles with no further action required on my part.

I booked a flight with Cheapoair for myself and my mother and 2 days later learnt that my flight was cancelled. Since my mother can't travel alone I asked for a full refund of both mine and my mother's ticket but Cheapoair, after much reluctance, only refunded my flight amount not my mother's. I have been on this endless battle with Cheapoair to get the full refund for my mother's flight because the issue was caused by Cheapoair in the first place. When Cheapoair booked my flight, the representative failed to tell me that paying with 2 different credit cards would result in 2 different booking numbers for myself and my mother. If I had known I wouldn't have paid using 2 different credit cards. Due to that, 2 different booking numbers were issued and thus my mother's flight can't be cancelled. She is an old woman and can't travel on her own and upon numerous requests now Cheapoair is delaying my refund request.

I booked a flight on February 14, 2021 and was told I have free cancellation if cancelled within 24 hours. I went ahead and cancelled flight less than 12 hours after flight was booked and was charged a cancellation fee. This is deceptive business practice. How can you advertised free cancellation within 24 hours then asked people to pay. It’s not free if we have to pay.

Over $1000 of profiteering fraud!

Forget about refunds if you made a booking through them. They will find every possible way to avoid you and have excuses for everything which is not even true! I was a big fan of CheapOair and they lost it. I wish there was negative star option for their customer assistance.

I booked a flight to Japan using CheapOair, on Air Canada to Japan. Air Canada canceled the flight under Covid reasons. Here what CheapOair offered Me: The ticket price with their fees were $622.29. They offered for me to pay the them another $25.00. Said Air Canada ,would refund me as a credit for a future flight $513.17.Otherwise, I will lose$134.12 for Air Canada canceling my flight over Covid reasons.

I finally got my refund after I posted my review here. I also thank this website so much for the service that you are doing for us. Thank you CheapOair for your attention and assistance. Like what I already said to the representative I talked to, I've been their customer already for a while and I never had any problem with them till last summer. Their prices were always cheap and service was always great. I also understand that they went through a lot of hassles because of the pandemic. And like I promised them, I will still book with them as soon as my issue is settled.

I booked a flight for myself and 2 family members to travel from the U.S. to Canada in February 2020 via WestJet airlines through Cheapoair. Not long after, Canada closed its borders to the U.S. due to COVID 19. I requested a refund for all 3 flights due to special circumstances (continued border closure preventing us from rebooking at a later date) and it is now January 2021 with no resolution. DO NOT USE CHEAPOAIR to book flights, they are a scam. I will now be filing a dispute for services not rendered against Cheapoair with my bank.

Updated 2/01/2021: CheapoAir attorney said the matter was resolved and they considered the matter closed. I HAVE NOT RECEIVED ONE PENNY AND CONTINUE TO PURSUE MY REFUND! THIS IS FAR FROM OVER OR CLOSED! Escalated to CEO S. Jain.

Be careful, I purchased my ticket with insurance and flexible tickets, when I want to exchange the date they charge extra $200 and one week still waiting for the confirmation. I called them every day and they didn't send me the confirmation. Worst customer service, it's annoying???? Also insurance doesn't work, don't used Cheapoair.

Do NOT trust them. They just lost a customer. I will no longer recommend this to friends or family. Their so called "expert" agents treated me horribly and weren't understanding of my needs. They messed up my ticket three times. I had purchased a flight to go from US to Mexico. Got an email with a confirmation for a flight from Mexico to US. The mistake was on their part. I had to call numerous times. They took forever (an average of 3 months and calling almost everyday) to resolve the issue. They didn't understand the fact that I never needed a ticket with a destination to the US because I was in the US. Crappy service. Not trustworthy.

Despite the obvious challenges that many companies have had to endure during the current Covid 19 pandemic, CHEAPOAIR has been EXTREMELY disappointing and frustrating to deal with! After 4 months, I am still waiting to get a legally entitled refund from them. I have called them countless times and I receive conflicting responses and unhelpful, generic answers to my inquiries about the status of my refund. I feel that this will continue indefinitely. I will positively never use the company again, and do not recommend others to do so.

In the end, CheapOair refunded my money. In my opinion, it shouldn't have been motivated by a bad review, but at least they responded and did the right thing.

I had planned a trip to visit my sick mother in law. Unfortunately, she died and I needed to rebook for earlier. I called CheapOAir, they booked me an earlier ticket, charged me the $50 difference for the ticket (credit card proof) and sent me a new itinerary by email confirming the new ticket and cancelling the old. I arrived at the airport the next morning, a 2 hour drive from a friend, and was stranded. No ticket!

I'm writing this here because conveniently my review will not post on their review page. For a company that books our flights, They sure don't know what flights their customers paid to have booked. I paid an extra $50 to have my check in / boarding pass automatically emailed to me. The problem is they sent me boarding passes for the wrong flights, which were originally canceled and I spent hours on the phone previously with Cheapo air getting corrected. Instead of getting what I paid for, I had to spend time in long lines to check in and get boarding passes.

We booked our Flight tickets last December via CheapOair for June month travel. Because of Pandemic situation, other flights returned the amount without any hassle. But this cheap-o-air took enough amount and when release the rest of the amount, they made enough nonsense steps and acted like they can't handle this kind of situation to release the amount. So far around 10 times we wasted our 10 hours of time and got really frustrated and leaving this review here. All the time they will ask your concern in detail and used to say the supervisor will get back to you in 24 to 48 hrs and never it happened, Every time we hit our head with this people to pay our money us, but no use. Highly recommend do not approach this people for booking. It's a big cheating company.

I booked a round ticket to Amsterdam through CheapOair.com. My trip was supposed to be at the end of May, 2020. Because of the global Coronavirus pandemic, I canceled the flight, which the airline eventually canceled for the very reason. I checked the airline's (Scandinavian Airlines) cancellation policy, and saw that I was eligible for a full refund, so I requested CheapOair.com for the full refund. After few arguing, they eventually sent me a confirmation email on 7/18/2020, saying "Upon reviewing your reservation I see that one of our supervisors had spoken to the airlines on 05/31/2020 and the airlines confirmed that you qualify for refund of $689.35 and $120 for the baggage which should reflect on your card within 30-60 days once processed."

My experience is horrible. They are fast on taking your money but the after sales sucks. Don't let it happen to you. I supposed to fly out last nov 12 but unfortunately something happened. I called the customer service right away to have my flight rebooked. What the guy did, he suggested to cancel my current flight. That way I don't get charged for cancellation fee or for a no show penalty, but he wasn't able to give me a new date since he was having a problem getting a new date for me, so he suggested to call them back and since that day my son and I keep calling/chatting them every day until I was able to get a flight schedule dated 19th after 3 days (paid $315) and he told us that he will send the confirmed itinerary within the day but until now.. 18th..Nothing.

I Have recorded calls with promised refund but they send me emails with numbers not in service which I have proof of waiting hours then given an automatic message saying the number is not in use! This is the worst company and committing fraud by trying to get out if giving the refund they promised me and are legally required to give since the flights from March to may 2020 were suspended. Philippine Airlines have already given the refund and CheapOair is holding it in their treasury!

I was having difficulties with my booking for my family. I was disconnected by a previous Cheapoair representative but Tanya just completely turned my whole experience around in making sure I was properly attended to and also went the extra mile to contact the direct airline to change my seats. Initially, I was getting frustrated and upset but it was very hard to stay in that mood when receiving great customer service. Thank you once again Tanya, I appreciate it! -Noreen :)

Updated on 11/23/2020: Hello, I have written to CheapOair many times to refund my flight canceled due to coronavirus (16-31 May 2020, From Istanbul to NYC). They've suspended my ticket, but I want my ticket refunded. They're calling me from America but I live in Turkey and our day time and my phone line are not in accordance with NYC's hours. I don't need to hear their voices, I need my money back. Today, I was shocked when I just checked the latest status of the ticket on the cheapoair web site. My ticket seems to have been used. But I didn't. I am sending you the attached screenshot. Please help me to solve this issue. There is one more thing, my sister bought similar tickets from a Turkish agency. We would go and back together. She preferred Turkish agency but I didn't. The agency paid her ticket money back several months ago. What should I do? Please help me.

Purchased a ticket from CheapOAir but when I got to the airport, there was no ticket under my name. Unfortunately I had to purchase a a new one on the spot... When I verified my confirmation email from cheapoair, I saw that it was for the right day, wrong city and wrong time. Despite having the confirmation email with the wrong information, CheapOAir refuses to admit that they made a mistake. Never thought that a company would ever be able to act like this with such an obvious proof. I'm now looking into legal action to sue them. STAY AWAY FROM CHEAPOAIR.

I requested a refund on my airline tickets (because of covid) on 8 June 2020. The agent confirmed the request has been sent. In August after numerous chats, emails and calls, my refund was "send to the airline". Then I received my infants ticket refund but not my husbands or mine. The airline cannot give me a refund receipt because I booked through CheapOair. After 8 live chats, 6 emails, and 3 hours customer support phone calls, they still do not give me a refund receipt that I have a document to go to the bank and check where is the rest of the money. They give me this automated one liners without any assistance. I will never use them again. Worst agency I ever used.

This company is zero on the name of customer service. Left hand doesn't know what right hand is doing. Whenever you call you have to explain whole story again and again. They denied refund even if airline cancel the flight. When I spoke to airline they said I can reschedule my trip in year time. Cheapoair cancel ticket on their own without I have requested and deducted 300 $ for cancelation and processing and may be I don't know what else. I have called them at least 7 to 8 times and they will be like, "Oh you will hear from us in 24 to 48 hours." That was 2 weeks ago. Booking ref: **

We purchased one way tickets to the Middle East for our family of 4. We purchased the insurance to cover the costs in case of emergencies. Sadly, I ended up scheduled for emergency surgery. I called to cancel. The total amount originally paid was $3340.81, which included some additional fees. After attempting to cancel the flights with them, they came back that additional fees were not covered.

Do not book with these guys. They are quick to take your money but when it's time for a return due to flights they cancelled. It's like pulling teeth. Again do not book with them. They don't speak good English. It's a scam.

The way CheapOair is doing business is ABSOLUTELY CHEATING with GARBAGE customer support. Their customer support specialists all set up in INDIA. Their call quality is very poor. I hardly hear them. They don't have any American value in their mind. I booked two tickets cost around $2500 with CheapOAir on February 2020. Pandemic came. Then all airlines began to cancel. Then CheapOAir started playing games. I called around 15 times to their customer service. Every option they put in their system to loot your money, kill your valuable time. I asked for a refund, they said it will cost $600. They wanted to hijack my money for canceling, refunding, rebooking at any way by giving me high amount of cost. I ended up getting air credit by paying them extra money.

Bought a ticket through Cheapoair and quickly discovered that it is much cheaper to buy directly from the actual airline. No returns, no customer service to speak of at EXPENSIVE "cheapo"air. Usually when you buy online it is better deal, but not in this case. Guys, go and buy direct. Don't feed these useless leeches.

Your agent Bernarbino in India worked tirelessly with me & suggested I pay extra money so I could cancel round trip tickets to one way tickets & then upgrade to business class & first class so I wouldn't lose a huge sum of money. I give him a 15 out of 10.

The service was surprisingly swift and effective. I was very impressed and a bit taken aback at the ease with which the entire transaction was conducted. The officer who attended to me was very courteous and yet formal. I appreciate it.

Call attendant was very thorough and easy to deal with. Made the reservation experience great. I will definitely use Cheapoair again. His accent was a little disconcerting at times. I am running out of things to say. I am done.

Please don't use this company for your next trip. Save yourself a headache and stress. This company is a scam and Customer Service is HORRIBLE. I have been waiting for my refund for almost three months after the airline stated they refunded the money to CheapOair.

I had bookings with them for Qatar Airways. I decided not to travel in a pandemic. So asked for credit as Qatar Airways stated on their website they are giving 2 years of extended credit for rebooking. The customer service guy is not giving me credits and saying they are not aware about it and simply hung up the call.

Booked a flight for summer 2020. I called CheapOair to cancel due to COVID. Agent thought all flights were cancelled and therefore did not cancel my flight. Received an email from CheapOAir stating I had $230 to use on a future booking. Airline thought I was a no show and refused to provide a refund. I called CheapoAir customer service 9+ times and was on hold for over 6hrs to take care of the situation. They admitted the agent was wrong for not cancelling, but refused to allow me to use the money I was owed for another booking. Every person I talked to had a thick accent that was very hard to understand.

The gentleman who helped me book my flights was very professional and patient. His main goal was to help me use my flight credit and to save money all while accommodating my tight schedule. He helped explore multiple flight possibilities and even cross-checked flights through different airlines to get the best fairs.

Excellent response. Very good. Service rep was excellent. Changed my dates of my flight quickly. I am very satisfied with service. I have been using CheapOair for three years traveling internationally. Because of lockdown I wasn't able to fly. CheapOair refunded me the full amount of ticket.

I booked a flight with 2 connections since there was not direct flight to my destination I thought this was the easiest way to do it. Wrong thinking!!!:

Me and my sister were in two different places with two different credit cards so I conference called the agent. She was able to take care of both of us. Got us on the same flight and we were seated together. It was a great experience. She was very helpful. I will use it again.

His name was Jordan. He was very very patient and he knew his stuff. I really appreciate him. Thank you for not frustrating me or rushing me. You made my experience wonderful. He was very knowledgeable. He knew his job.

ABSOLUTE FRAUD! I booked two tickets through CheapOair for travel in May 2020, the flight was canceled due to the COVID-19 pandemic. They charged me $70 per ticket AGAIN for the ticket I didn't cancel and gave me credit with the airline for $20 lesser (per ticket) than what I originally paid. This was after several emails, and over 20 times calling and staying on hold for hours. DO NOT USE CheapOair. Horrible customer service, NO WAY you can get a refund. They are a fraud!

I have booked my round trip journey with KLM through this unprofessional agency. Costed around 1300 $. I could not make return journey as KLM cancelled the flight due to covid 19 pandemic. When I reached KLM they said I'm eligible to get refund of return journey fare and the request should come from agency. One fine day I called them on July 15th. [Do not choose option of existing booking Or Refund, They don't answer the call. Choose new booking option and then request for refund.]

We originally booked a trip for April 2020 from Denver to London which was cancelled due to Covid19. We called 9/29/20 to change one of the tickets for a trip to Frankfurt 4/6/20. We were told the tickets would be coming in an email, which they did not. I called 10/5/20 to change the date of the trip and ask why we didn't receive the ticket by email. The reservation was changed and confirmed and I was told the tickets would be coming by email. When the email came it was for tickets from the original reservation (4/2020) but with the extra charges for the changed reservation. When I called 10/6/2020 I was told I needed to call the airline to get the paper tickets.

Super helpful. Thanks!!!! I made a mistake and booked another flight and your employee helped me very patiently. I was very satisfied your help. Thank you so much! I picked up the right flight then I pushed the alternate date button and it changed my flight completely, I called you up and I was helped to get to my first choice back.

They provided me with an email with a set amount of credit I was given due to the Covid outbreak, when I called to rebook, it turns out that credit was not there. They also specified on the email that it was as travel credit. Man on the phone said he could do nothing about it as it is not up to him. On top of that, there was no specification that the credit applies to only to the said you were going to go to before cancellation. Very misleading and inconvenient. Do not recommend.

The gentleman who called me was a pleasure to work with and very kind. A true professional. He spoke slowly and clearly and seemed genuinely interested in my satisfaction. I would def do business again with your company as a direct result of my experience yesterday.

Due to the situation of covid 19, it has allowed to verify the immediate assistance to the solution of the problems caused by the pandemic. I have heard not very pleasant comments from this agency; but I found the opposite and I am very satisfied.

CheapOair did a great job with communication and customer satisfaction during the Covid19 pandemic. Representatives kept in touch with me to assure my vacation plans will not be at a loss and handled my rebooking effectively with the choices I had in mind. They did a great job and my vacation is back in effect.

I booked Round trip flight in June 2020 For $531.60 and bought insurance because of covid. Tested positive for covid shortly after, cancelled flight but only got “in store credit”. Tried to book new flight today for December with my credit, after 2 hours on hold was told new trip was only $276 but I needed to pay additional $56 and could hardly understand the rep on phone. I asked why did I pay the extra insurance and all he said was it’s different from airline to airline. I will not ever use this web site again to travel.

Due to COVID the airline who I bought a ticket from canceled my flight. After finally getting in contact with someone from CheapOair, I was assured that I would receive a full refund in two or three billing cycles. Now, a whopping four months later, without the slightest assurance or email, I have still not received a penny of my promised refund back. Whenever I try calling I am treated in a dismissive manner and can barely - if at all - understand what their representative says because he or she is on a crackly cell phone in India. If they think they are simply going to get away with ripping people off they are wrong.

This time, I got a very kind and knowledgeable customer service agent who didn’t have to ask me the same questions over and over. When he asked how he could help I told him I had 3 issues. When we got 2 resolved he reminded me that I had another. He was easy to talk to and did everything he could to make my experience pleasant.

CheapOair did finally come through for us & we received a full refund for our flight that was cancelled due to Covid.

The agent was competent and very helpful. My big problem is understating the price. The telephone quote for the reservation was $378. My CC charge was $425. I decided to cancel. The agreed upon price was $25. My CC charge was $50. I will register a Disputed Charge with VISA. It's unlikely I will use CheapOAir again.

Purchased my ticket December 31ST 2019 to Amsterdam from Chicago, also paid the extra fees for insurance. During this crazy pandemic I realized that most likely the trip wouldn't happen. But I wanted to play it out. In March my flight was cancelled upon the ban of U.S and Europe travel. Soon After I went ahead and requested a refund, I can tell you my experience has been hell ever since. The status of my refund has been in process for almost 7 months now. I've called customer service over two hundred times also have the records.

This is the worst. I booked a ticket with CheapOair in last March, and the flight was cancelled by airlines due to coronavirus. Total price of the ticket was more than $4200.00. When I asked for refund they gave me only $3100. More than $1000 gone. It’s pure robbery. I called the airline. They told me they were not charged these much money for cancellation fees. I asked for the receipt in CheapOair for knowing what are the ways they cut my money, No receipt yet. Please, don’t go with CheapOair. They are purely a robbery company.

I had to put my original flight on hold due to the coronavirus for July 7, 2020. I rebooked it on 9/19/2020 for Dec 22 to Dec 31 going to Colorado Springs. This was my original destination. I have in hand a letter from CheapOair that I would not have to pay a re-booking fee. Well-----I have been charged $100 for this process and have called to try and correct this but to no avail. (I do not owe this to my knowledge) Also, separate booking for my husband Danny ** booking #** was charged a $100 re booking charge.

After searching so many websites as the prices were rising, I contacted CheapOair to check on prices not listed and spoke with Shasta. She found many options as I tried to see if flight times or price were most important. She patiently helped me even offering a coupon which finally sealed the deal.

Satisfactory customer service. The Rep. was not only polite and helpful, he didn't you feel that you should hurry and get off the phone because he had lots of other things or customers to tend to. His tone was not rushed and it made you feel comfortable that he'll properly take care of your need. I have used CheapOair a few times before and have always had similar experience and I have recommended them to family members and friends whom have all had the same experience.

While I can’t vouch for every customer service associates, I can tell you that the one who booked my last flights was outstanding. Never have I received this level of service. I really felt he had my best interest at heart. He explained everything he was doing and let me know each time he was going to put me on hold. When we got disconnected, he called back within seconds. His picture should be next to the definition of that term. I wish I had more trips to book. LOL. That’s how good he was.

Please do not make any reservation with this company because they will cancel your reservation and keep your money. They are thieves. I am a travel agent and I was partner with them and it was the worse company ever. Their Credit verification department agents are stupid and do not use common sense. They cancel your reservation without any reason and if you want to rebook it again and the price goes up you have to pay for that even if it is not your fault. This company is trash.

Not very happy with the airline canceling all flights but one that would arrive in Syracuse at 10:30 at night. I researched another option from a different airport which the price is always lower from Cedar Rapids than Waterloo. It cost me an additional $157.00 for the ticket and will have to drive over an hour and then pay $72.00 for long term parking. I don't understand why the big increase because the airline canceled the original flight. The young lady that helped me with the changes was very, very helpful - I give her a 10 for the help.

The atienden was very helpful, I have nothing bad to say about her. I am very happy with her help. What can I say about the atienden. She was very kind and understanding. I am glad you have people working 24 a day to help with the flights.

My flight was canceled March 26, 2019. After a month dealing with them to get refund instead of travel credit, finally they processed the refund and paid 350 dollars that’s instantly deducted on my account that was May 8, 2020. After that, I thought everything ok and just wait and waited until more than four months now and still no refund. I contacted billing and send me file that they said it show the transfer made. I talk to my bank and ask them to check all transactions on my visa from May 19, 2020 to present date but there is no refund transaction that was canceled. Now, I don’t know what to do because the Billing Dept. email me that on their end transaction was done and they thank me for being their customer. For me looks like they don’t care anymore if I get the money or not! I only get same advice from them to check on the bank. I ask them if it’s only delayed or what? I got no answers from them.

Had previously booked a flight, but had to cancel r/t Covid. Requested a Credit to book later. Contacted CheapOair 6 months later and was able to rebook without multiple calls or complications. Agent was very helpful and was able to complete transaction in 1 call. Was concerned at first before call. Totally comfortable after working to her.

After several tries to book a ticket from Hyd to IAH, as every time it kept failing at the end, I had to call the agent and got the ticket. Paid a little more though. Still, had good experience with the agent who booked the ticket quick.

I have bought several from Cheapoair. I have always had great experience using them. The people have always been helpful, and very nice. They have always helped if I needed to change. They have gone out of the way to help. The people are so nice, and helpful.

I called to get help with an airline that I was considering. But the young man helped me to get a better deal. Very nice to work with and considered all the questions and found answers to help me. I do have to call the airline to see what I have to do to get my therapy dog on the plane with us. Because every airline is different. Thanks again.

We contracted with CheapOair.com for round trip airfare to Munich, Germany via Delta Airlines. Departing 4/9/2020 and returning 4/19/2020. Delta cancelled the flights due to Covid 19. We requested a complete refund on April 6th when we were notified of the flight cancellation. We never received a refund. In addition we have reached out to CheapOair dozens of times with no response. We are seeking a full refund of $1900.00 for 5 months. Delta Airlines by US Law must refund all fees. CheapOair is a fraudulent scam. Do not use this scam site for your air travel needs!! They are impossible to deal with. They are located in India and do not abide with American business principles.

I had a hard time booking my tickets online so I called the phone number for Cheapoair and spoke with Bennet and he helped me book my flight. He was very nice and helpful. He asked me if I would be bringing on a carryon bag or a bag that would go under the plane. I told him no I would bring on a backpack and put under my seat. He said that was fine. I wouldn't be charged for that.

I really have to say thanks to Silvia. She was so so much helpful and so nice, she did help me with the buying for the new fly, she is so professional and CheapOair is so lucky to have her in your team.

Could never get a human being to talk to me, just kept getting hung up on due to high volume calls and once I did get to talk to someone, no full refund due to Covid and have to use credit by February when the Covid could still be going on.

I have used CheapOair on a couple of occasions in the past and while I found their airfares to be competitive, I was never pleased with their Customer Service. My view has since changed and I now have great respect for their Customer Service. I certainly think they are one of the best in the business when it comes to Customer Service. The flight I booked with them was cancelled. They informed me about this cancellation, but went much further by processing the refund without any need for me to follow up with them. This was truly superb and a true lesson in excellent customer service. They did not offer any excuses or give me any runaround. They just did right by me, their customer. Contrast this with another travel agency with whom I had another cancelled flight. After 3 months, I am still unable to reach them by phone or email, and I am still waiting to hear whether they will refund me.

The agent that help me purchase my ticket and car rental was very helpful, very polite, answered all my questions. The only minor problem I had what is fully understanding him. Was not used to the accent. No fault of his.

CheapOair should rather be Scamoair!! Dont trust them with your time and money. I booked my tickets from YYZ to DEL for Sept 1 ‘20 and I got to know on 20th Aug that Cheapoair cancelled them due to some automation error. I got no email or anything that my ticket is cancelled. Then started the dreadful journey of calling them and hearing the same response “We are trying to contact Lufthansa, give us 24-72 hours”. I called them again on 25th Aug and I got the same reply. Please stay away from them if you dont want to make your life hell!!

I called to book a flight rather than book myself online and Suzanne was very pleasant and helpful. She answered every question I had and was quite experienced and did not rush me in any way. I would definitely use this site again.

I had a reservation on a flight from Brussels to Prague to join a cruise to Berlin. The cruise was cancelled making this flight useless. The Cheapoair customer service person was able to convince the airline to allow me to change the flight from BRU to Athens for May 2021. I was very satisfied with the service I received.

BUYER BEWARE!!!! This company is useless with AWFUL customer service! They will gladly take your money but good luck working with them when you need a credit bc a flight has to be cancelled due to COVID!!! Of all things....COVID.... they are absolutely the worst company to deal with. Buy tickets from anyone else!!! I NEVER give bad reviews since I am a business owner myself, but I am so flabbergasted by the lack of assistance, theft, and disconcerted efforts of this lame “company”. They’ll be out of business before long! I am contacting the BBB next... yes, it’s that fraudulent!

My last agent was a great agent...articulate, great diction...jovial but business like...just a pleasure to deal with... Punctual at calling me back with the lowest fare and shortest flight....as he tentatively listened to my concerns and adequately address them... I hope the next time I call Cheapoair I get the same agent.

I recently received a multi connection international cancellation and after contacting CheapOair I was very pleased with the level of help and their dedication to make everything right. I have been using cheapoair for a long time and been a very happy customer. Highly recommend them to everyone.

Lesley was VERY knowledgeable and patient. She offered several variations of what I could do on a three legged trip. Her suggestion saved us a lot of money and hassle. I referred her to my daughter who is moving whole family (6) to Puerto Rico. She is a terrific representative of CheapOair.

The young man I talked with was informed, helpful, courteous and extremely supportive for all my concerns. I don't know his salary but he deserves a raise. Our first trip was canceled and we had to find a different flight that answered our needs. I did not want a 6 hour layover in ORD airport. By trying different days he was able to come up with the perfect answer to our problem. Through it all he remained both charming and efficient. Excellent in every way.

The booking and flights went well (the woman who booked it was amazing) but after my first flight to my destination I received a call stating that they were from Spirit Airlines and that my flight had been cancelled and they would like to reimburse me for my flight. I explained that I had already flown to my destination. Then they said my return flight was cancelled and I stated that I was flying back on American and not Spirit. I received a second call two days later stating that they were from American airlines and that my return flight on American airlines was cancelled. They couldn't give me my correct flight # and when I told them about the previous call and their voices sounded the same the call ended. There also was no problem with the flights. My concern is where did they get my # to call except with my reservation with you. The phone called to me was the same for both calls #254-278-4190. You might want to check into this. Thank you!

FIJI AIRLINES cancelled our August 24 reservations and changed to a October 2020 dates that we can't take. I call the airline and I was told that we have to deal the cancellation and refund with CheapOair. They're acting as we were living in the Medieval Times, and it doesn't matter for them what option you take. They want to suck your $$$. NEVER AGAIN!!!

Purchased with CheapOAir, a round trip flight from Las Vegas to Vancouver on Feb. 3, 2020, to accommodate a cruise itinerary, for June 21-27, to Alaska. On March 24, the cruise, which we booked through Costco, was announced cancelled, due to Coronavirus. I received my refund from Costco with no problem. CheapOAir was unreachable by phone and I applied for refund online. Multiple attempts to contact CheapOAir went unanswered or disconnected after being on hold at times of longer than 2 hours. On July 29, I spoke to a gentleman at CheapOAir, who told me the 'waiver team' would contact the airline, and they will get back to me.

I've used CheapOAir six times now. Each time everything is accurate and on time. I can pick my own flights or if I'm running late I simply call in and everything is done for me, always getting best prices and shortest times. This is 100% the truth. Thank You. Ronald ** ,Chowchilla,Ca

I'll know better after I return from my adventure, but so far I am having a great and confident experience. I would recommend your company to all my friends and family. Your staff (MR. **) was extremely helpful, informative and cheerful.

The representative was very helpful and spent a lot of time with me (big kudos for him), but the company itself is terrible in its policy. The airline changed airports, I was notified by CheapOair to change it within 24 hours or pay fees, and he tried to charge me for it when I moved it to another day as a result- even though he told me there would be no change fees at the beginning. Eventually I only got away with paying a big difference in fare fees (although the website prices for the new dates were actually lower than the original tickets! I checked-) but the whole process was shady. I would highly advise against booking with them- regardless of the airlines giving people waived fees to reschedule, they try to squeeze money out of the people suffering from the pandemic whenever possible. I've ended up paying more for this flight than whatever the actual prices were which is highly disheartening. Please do your research before booking- I wish I had.

I planned a trip to New Orleans in January prior to Covid. When Covid hit I tried to cancel but they refused and said I had to wait till closer to the departure date. I called in May no good, I called at the end of June, after a long painful discussion with an agent I thought the flight was canceled and received a voucher. Prior to the trip I get flight messages from the airport. I thought that was odd so I called CheapOair. They said there was nothing they could do as the flight already took place. I asked for a supervisor and was told they would review my conversation and get back to me in 24 hours. I called them after 72 hours and finally got an agent to try and connect me with a supervisor. After 40 minutes and being cut off twice the agent called me back and told me that a supervisor was busy and would call me in 4 hours.

I went online to purchased ticket. Got done filling out info. Hit purchase. It said it was sold out. Got call immediately and was taken care by Edgar. I believe that was his name. It would be nice if to get an email with instruction to get tickets online. Maybe that happens later. Thanks. Brad

Whenever I go to the US I prefer booking at Cheapoair because of their superior service. Very easy to book and very helpful in attending to my other requests especially during this Covid 19 pandemic when the airline I booked my flight got cancelled. I was able to readily refund my money. Thank you Cheapoair.

This is absolutely the worst travel agency that I have ever dealt with in my life. I booked tickets which eventually cancelled by the airline as the destination country changed the regulations due to Covid-19 and cancelled all flights indefinitely. They gave me travel credit which essentially I am not able to use. Every time I call them I get different answers, some tell me they're working on my issue, some tell me they can't do anything about it and some tell me someone will reach out to me soon. I would give -5 stars if I could!

The Covid-19 pandemic made it unreasonable for my wife to take her December trip home to Newfoundland. We called to see if we could get a date change. The contact person was extremely helpful. She checked options and came back with something that met our needs with a very reasonable additional charge. Her professionalism, her tone and her effort to help was a delight. Thanks you.

If you could give a zero star review for this company, that still wouldn’t be close to reflecting their service. It is now nearing on HALF A YEAR past when my flight was canceled and I was notified that I would receive a refund of which I have not received and still have no information on when/why/ and if I will ever receive it. I’ve sent emails back and forth with no straight answers. The only way I was able to get in contact with someone was by writing a bad review and having them contact me to take it down.

I booked flights from Dallas, Texas to Greenville, MS round trip for my son and brother. On their return date, CheapOair CALLED me and said my 5pm flight return had been changed to 8pm. After we arrived to the airport, it had been changed again to 10:50 pm. I was on the phone with them for hours... Literally... I talked to four people.. I would be on hold so long that I would hang up, and as soon as I would hang up they would send me an email saying they tried to reach me to resolve this matter, and if I needed additional assistance to give them a call..

I had an emergency trip for family work come up & needed to fly out of nearby airport. I confirmed wrong city & at 1230am just 4 hrs before the flight, Whitney via live chat had my flight rebooted & me back to get couple hrs sleep. Can't even express the concern & awesomeness of this company. I have used them for yrs & will continue!

I booked a flight to India through CheapOair (“Cheapo”) on 1/5/20. CheapOair booking number is ** and airline confirmation is **. Flight 6034 (KLM) was from Detroit Wayne, Michigan on 5/28/20 to New Delhi IGI, India. Return was from flight 878 (KLM) from Mumbai, India on 6/13/20 to Detroit Wayne, Michigan. I paid Cheapo a total of $1,086.46 for this round-trip. My flight was cancelled due to COVID19 and as soon as I found out in March 2020, I called Cheapo and KLM to inquire about the next steps and to obtain a refund. I have called Cheapo since March 2020 to obtain a refund as my flight was cancelled.

CheapOair had $341 from my April cancellation and when I rescheduled using a cheapoair representative, the total price came to $527. This is odd considering flights are running about half the price they were 3-4 months ago. I feel like I was taken advantage of this time. Ronny, the representative, was very nice though.

My flight to Turkey was cancelled by Turkish airline couple of times and each time the Cheapo Air's agent was working hard to find a flight for me with no extra charge. They were spending too much time. They are knowledgeable, helpful, patience, kind, thoughtful and hard worker. I had my best customer service experience with Cheapo Airs' agents. The prices are great too. I would recommend Cheapo Air for anybody's next flight. Keep up the good work.

Not everyone is at ease with the internet. Also, working from a phone is difficult. Thank you.

This is by far the worst booking experience I have ever had. A complete and total failure on the part of CheapOAir which resulted in days of stress, frustration and money lost by me. Which CheapOAir made no effort in compensation in the matter. A complete and utter disaster! I’m a contractor that works overseas. I have to go through Dubai to get to my final destination. Due to the COVID situation, I had to be quarantined in a hotel for two weeks in Dubai before I could continue to my job site. The company I work for had set up arrangements to have a hotel room for me starting on the 17th of July at a cost to the company of $3,500. As a result, I had to be in Dubai on the night of the 16th. If I didn’t make it there on the night of the 16th, I faced losing my job and had to pay back the company the $3,500.

I had to cancel a Sept. flight due to my conference being postponed until June of 2021; I had two flights I had to reschedule for next June and I kind of feel it was price gouging at 183.00 at reservation!! I realize it's not your fault my conference was cancelled due to Covid-19, but it certainly isn't my fault either. Due to this I will never use Cheapoair.com again.

They sold a international ticket for me, the airline canceled the flight, but Cheapoair don’t return my emails, I have been ignored. I never received any refund or credit. I feel like I’m been scammed!

The gentleman that I talked to was very helpful. I was excepting a difficult time he made my transaction fast and easy. I had a ticket that was postponed due to COVID-19. Thought I lost it as I didn’t hear one way or another. He found it and helped me with a new flight plan.

My customer service representative was Kelton. He was very patient, thorough and attentive. He repeated the itinerary to me several times to make sure that I understood. He called me back when he said he would to update me on the status of my booking and provided me with my confirmation number. He explained the cost of the fees that I had to pay (the difference in fare price) and what they were. He explained the process clearly. In all I’m very happy with the service that was provided. In spite of the current challenges, I feel that the service was not sacrificed. It was hard to hear him at times because of the static, I figured that he probably was working from home like everyone else. That’s my only complaint, but it’s doesn’t affect my overall satisfaction for the great service that I received. Thank you to all of the representatives who work really hard for us.

Bruno was awesome, I will definitely use Cheapoair again. Bruno saved me some money by explaining the promos to me, no one else explain about any discounts that could be used. I love Cheapoair and will use them in the future.

CheapOair. Great service I have booked both online and by phone cause of slow internet service in my home. I would highly recommend Cheap O Air. My agent stopped at nothing to find me the best price and times available. My experience has always been a very pleasant one.

I enjoyed the convenience of their service. When I needed to change my departure date, customer service bent over backwards to make sure my needs were met. They made everything go smoothly. I appreciate their help. I fly from New England to Alaska very frequently. The check in process, getting my boarding passes and all that was quick and convenient. The connection flights were perfectly timed, where I didn't feel rushed, but wasn't sitting around some strange airport for a long duration. The flights themselves were fast and friendly. As far as having CheapO Air handle my travels, I will happily continue to give them my business.

My nephew was getting married 6/2020 - COVID stopped the wedding and it was postponed to Sept. 2020 and now 6/2021. I started with $818 in cost with 2 plane fares and a car; changed to Sept. additional $104 now additional $346. Total cost $1268! Not happy! Each time I reschedules costed more and more money!! Service was great but cost ridiculous!!

I have made 2 bookings in the last 4 months. Both bookings and flights were affected by the pandemic. One booking for my niece (which I paid for) last March from Dubai to Manila and Manila to Dubai had the return flight canceled. The other booking for September from Dubai to Manila, Manila to Vancouver, then return Vancouver to Manila to Dubai were all canceled.

We booked travel through the Cheapskates for Austrian Airlines June 29 from Budapest Hungary to Split Croatia going thru Vienna. Return July 5 from Split to Munich. Due to the covid 19, our older age and Americans prevented from traveling to Europe, we canceled our trip and asked for a refund. We then began getting the runaround; CheapOair advised us to call Austrian Airlines; Austrian Airlines advised us that since we purchased our tickets through CheapOair we had to take this matter up with them. CheapOair said they wouldn't give us a refund, but a credit to be used by April 30, 2021. That's insane!!!; since I'm not sure when we will be able to travel to Europe. These are not normal times canceling flights. As far as I'm concerned Cheapskate Air robbed me of $1023.00. They are unfriendly and terrible to deal with.

I tried to book online and had trouble so I called the customer service line. A wonderful rep named Nixon ** answered the phone and proceeded to help me with my flight! Nixon did a wonderful job, I got the flights I wanted and we had a wonderful conversation. I really appreciated his knowledge and I am happy to say he is one of the best Customer Service Reps I have interacted with!

I will never do business with this lame excuse for a company again. I tried to be patient in these unprecedented times but at a certain point, the company needs to step up and act responsibly. They never did. I have been trying since March to get a refund for flights from LA to Tokyo on Singapore Airlines. With the cancellation of the Olympics, raging pandemic, lack of comfort with flying, there was no way we were planning to travel. Over the course of at least 10 calls, I have been trying to get the $ refunded. Each call averaged more than 60 mins with the vast majority of the time being on hold prior to speaking to a representative!!!

My flight was cancelled during COVID. However, I had cancelled it days prior to it being cancelled by the airline and CheapOair charged me a $35 cancellation fee and will only give me flight credit along with credit for my baggage fee. After multiple attempts they are being completely inflexible and I will never go through them again.

I had a trip planned to AZ in one month, to visit old friends. Sun City is primarily persons 50 or older, friends are older than that. However, they are into the masks and I will not wear one as I do not have the virus but I do have COPD and breathing with masks is not healthy for me, plus I think requiring them if you're not ill is illegal. I felt rather than go out there and face people who are convinced the mask is good or put my friends in an awkward position I would delay my trip till this blows over. When I phoned to see if my trip could be postponed I spoke with Miko. Miko was very polite, very helpful and a total pleasure to deal with. I was very happy with the results of the call and extremely pleased with the service I received from Miko.

The above booking number is just one of many that I have been assigned as I have made a myriad of reservations for self and family. I have always been treated with the utmost respect, and provided with professional service unmatched by any other travel assisting company. I, also, have been able to secure two agents that try their best to present me with fares and accommodations that I am rarely offered by any other agency. When I compare prices with other companies CheapOair cannot be beat and will match, dollar for dollar any other company price. Thank you for asking me to speak.

I booked two business class tickets to Copenhagen on SAS on 1/24/20 (last four digits of booking number are 2469) to depart on 4/26/20. The flight was cancelled by the airline in early April. I have made MANY attempts to get a refund of $8,868 with no luck. I keep getting an automatic response that "refund in progress". I even sent an overnight letter to the CEO demanding a refund and still no response. My friend who was on the same flight but booked direct through SAS got a refund from the airline in 14 days! CheapOair has had my money for almost 5 months and still nothing! Terrible customer service and I will never use them again!!

Customer service was prompt, knowledgeable and extremely helpful re-booking my cancelled flights... The waiting time to reach your agent was quite reasonable (compared to the cancellation encounter, which took more than 4 hours).

Haven't completed trip. Gave us a 25.5 layover in South Korea which would have had us 14 days in quarantined. They changed the ticket 3 times and is still not completed and made us book an additional ticket from Boston to New York. 7 days on hold. This started in April and this is July 15th and trip supposed to be August 5. Still not confirmed. Promised supervisor will call me 3 Days In A Row. Truth is they have no tickets just false promises. $1600 lost 2 weeks to be at destination. Disabled, retired and tired of their unprofessional crap.

The agent that dealt with me was courteous and patient. He was very helpful. I had decided I was not going to use your agency again but because of his kind way of dealing with me I have changed my mind.

Very bad experience, my tickets was canceled in my return flight. I tried to call them. I stay on the phone over 5 hours. At the end they reply they said I can refund my tickets and they will deduct agency fees about 400$. When I refused they said supervisor will call within 24 hrs and now it's about 4 days without any response.

Booked a flight on Cheapoair with Singapore airline as the carrier. A week ahead from the flight received an email directly from Singapore airline says I cannot get aboard due to the travel ban. Contact with the CheapOair customer service for a refund and the answer is NO. Checked with the Singapore airline, for my situation, the answer should be YES. But where is that $1000 goes? If you booked ticket on CheapOair, crossing your fingers for the flight won't have any problem occur. Otherwise these "travel experts" will chew your bones out. :) Also did I mention they will have the most inpatient customer services if you want a refund?

Your Travel Agent gave great service and are very pleasant and made me feel Valued. I remain appreciative. Your detailed knowledge about luggage, seating, and flight made my booking so much more easier. I have arrived at my travel destination and having a great time. Thanks for all you do. I will share my great customer service experience with everyone!

With the help of Parrish, in New Delhi, he was able to transfer our Air Canada tickets to Aus/NZ from Oct 2020 to Feb 2021. However, even with the COVID going on, he had to charge an additional fee (which hopefully will be reduced). Air Canada had been paid in full, and it still doesn't seem fair that we had to pay additional fees to change the timing of trip. People from the US cannot even go to Canada now, much less Aus/NZ due to COVID-19. I hope Parrish continues to seek a fee return for us. He is patient, friendly and very helpful.

I am very pleased with the customer service!! The booking for the flight was very successful and I did call the next day for some information and the young lady was very helpful and respectful! Thanks again and for sure I would refer friends and family to your business.

Mr. ** was very helpful in booking a round trip flight for my minor granddaughters from Las Vegas to Detroit. He was able to find the cheapest flight for the days that I wanted. I appreciate this help. I would recommend CheapOair.com to other people.

Good service. Pleasant staff. Although I would like a copy of ticket like I first received with the change of date. I don’t like the way the change shows on your letter. Maybe It is because I would rather see the whole ticket write out. I would like one showing the date as August 26. Thank you.

Hello, I am just letting you, the booking I made from Cheapoir is my first and last booking ever in my life. Neither you guys gave me refund not I can use that credit for anything. This just pissed me off and let me regret Why I have every used your services in my life. I wanted to book domestic flight and what kind of policies if I do not use whole amount at a time then what a poor person will get that my money which I spent in your business. So frustrating customer service first thing, secondly so frustrating services.

Unless you are fine with just flying straight there and have no problems in between you are okay. If you have any problems, even WEEKS before your flight leaves, they will not help you. I will never use them or Spirit again. I have never had any issues with Allegiant.

I needed to reschedule and change my return flight for a later date due to the Covid situation and the issue was resolved in a very good and competent way. The only problem was the very long wait to get to a customer service representative and the accent they had was very heavy and sometimes difficult to understand. But they were very helpful overall!

I have an American Airline flight reservation through Cheapoair from July 2nd to July 9th, I got a call from the hotel saying that the beach gonna be closed in these dates, so I called cheapoair to cancel they charged me 70$ cancellation fee plus 156$ changing fee, I called American Airlines. They told me they waived any charges for cancellation or changing due to the covid. That's when I realized that cheapoair is a fraud.

I had a great experience with one of the phone agents who helped me to rebook a new flight quickly. He was respectful and made the rebooking easy and hassle free. He made the rebooking possible in less than 30 minutes. His help was greatly appreciated. Thank you!

I was trying to book a flight for my daughter (a minor) to go to visit family for a week by herself and then I am flying out later to then have us fly back together. The online website did not give flight numbers and I wanted to book the tickets for us to come back together. The customer service representative was very helpful to provide help to set up the tickets and return flights. I am thankful.

I had to change my time for when leaving Florida and the lady in the phone was nice and polite. She didn’t hang up too. The information was emailed and I received it....I have been booking for Cheapoair and I never had a problem with this agency. Very nice people.

I want to say that I am very grateful for the help that the agent Tyron gave me as we were on the phone for nearly two hours as my card kept getting declined. He was so patient despite everything and very helpful.

I had a terrible experience with Cheapoair. I thought I was saving mine but I didn’t! I had to cancel my trip to Rome due to COVID-19. First of all, it was forever to get through to even cancel my plans. Then they didn’t want to refund my money, they only offered a voucher. When I got angry, they finally refunded my money. They also took $500 too. I had insurance which was a TOTAL rip-off. The $500 was for insurance and their fees! I could see if I had to cancel the fees but it was because of Coronavirus and my flights were canceled anyway. I had no control over that! I would not recommend booking with them at all and took my name off all their mail lists. Good luck if you book with them and need a refund. Better not do it unless there is a vaccination or cure for COVID and there are no more pandemics!!

I decided to book with CheapOair for the first time earlier this year (deviating from my usual booking pattern, which is to book directly with the airline) for not only less expensive tickets but for what I was hoping would be a hassle free, normal experience. Given the current social/civil situation happening in our country and neighborhoods for the past few months, was hoping to be able to achieve some sort of satisfaction when booking a trip to escape it all. This was not the case at all.

Ms. ** was most helpful, effective and empathetic in getting the rebooking done. As I am in a role of caregiver to my partner - who needs medical attention asap - I needed good work in a complicated itinerary. That's just what she offered.

Super Service and professional service also no long waiting. So far I'm very pleased with the everything. JUST KEEP UP THE EXCELLENT CUSTOMER SERVICE. Every Companies do services to get money but not satisfactory. The competition is tough but You are doing very good.

I work in Iraq as a translator with the American army and coalition forces, and I bought a return ticket from CheapOair on February 3, 2020 to go home for my vacation to the United States and the travel date was on February 28, 2020 and return on March 19 2020. Booking number ** and I traveled home. On the 14th of March, I received an email from the company informing me that there is a change in the date of my return trip, and they asked me to follow up on my email updates (attached photo 1). After a long wait, I sent an email to the company to inquire about the re-scheduling my return, and they answered me to acknowledge receiving my email and it was under No. (**) as in Attachment 2.

THEY HAVE THE WORST CUSTOMER SERVICE NOT ONLY DURING VIRUS BUT FOREVER. USE call centers in India and volume is so low with accent. If you never have to change anything and if you find it cheaper there ok but if you have to change fees are more than what airlines charge. I have been a platinum member and this time they lost me for good. Never again.

This is not a first time for me purchasing ticket from CheapOair. The agents usually very patient and professional. It was a long time to look for all the tickets, and all the destinations. Hope, it will work out well in real flights. I am happy to work with you!