CheapOair Reviews

The total flight times were so erroneous... They originally showed my return trip lasting 144 hrs!!!. Hahaha. When I tried using the live on-line chat w/ Reid to have this re-validated he could not find my reservation, nor my other two traveling companion's reservations, even after giving their (and my) names, addresses, and all the many other questions he asked and I answered correctly. He was not helpful at all and all I really wanted him to do was correct the total flight times (my departure trip was also marked as 11+ hrs en-route which was also incorrect). However, when I did talk to a live representative this issue was immediately resolved. You need to check your stats better and certainly re-train "Reid".

Due to the change in schedule, I had to cancel my flight. I called employees to assist me and they were very helpful. They told me to come to this site if I wanted to cancel my flight and pend for a refund.

Service was very good. They were quick and efficient and gave me a great price, even gave me an upgrade on both the outbound and return flight. They were also good in offering me a hotel service which I will be looking into.

I booked a flight to Toronto, a hotel and a car rental. The agents I spoke with understood what I wanted and checked to be sure the hotel was close to the places I wanted to attend. At first I did not select the right room and the agent helped me get it corrected. The agent also made sure I had the right car rental company. It was very nice to get everything done at one time.

I had to cancel my itinerary that included Shanghai because of the risks of Corona virus. The CheapoAir agent assisted in the cancellation and refund and then rebooked me for a straight flight to Manila. With minimal hassle, compassion and competence!

I had a great experience with one of your employees Jamie, she was very supportive and understanding with me, she help me through the process and I appreciate her for all the help she give me. She is a people person and her skills is outstanding.

Very disappointed with Cheapoair as this was to be booked as a bereavement flight and ended up costing more than the flight I had last week to the same destination. The whole process leaves a bitter taste in your mouth. I will look elsewhere the next time I need a flight.

Colorado Trip. Great Service, very friendly!! Would definitely tell a friend. Great rates, great products! After I completed booking my trip I compared other rates and found nothing better. It's truly amazing the service they provide and the level of the products they offer. I am definitely gonna use this website again in the very near future!! Thank you.

We booked a flight through Hong Kong, paid $2000 for our trip. They asked us if we wanted to cancel and they refunded $0.01!!! They wouldn’t tell us in advance how much will be refunded in advance and finally when you remember to take a look at what amount is refunded, you will be shocked. I am never going to book ever again with this service and I am gonna tell everyone I’m circle not to use this awful company.

CheapOAir appears to be great when offering discounted airfare, however, there are so many factors which lead to increased pricing along with restrictions. The website should be user friendly in clearly highlighting paths towards increased pricing and restrictions. Most of these issues are not really noticed until it's too late or tickets have already been purchased. Then there is also the act of a double charge on credit cards. The double charge happens between the airlines and individual purchasing the ticket as well as CheapOAir ticket charge. Speaking with a representative from CheapOAir it was noted the charge from the airlines will be removed after a number of days, thus, the only charge appearing would be CheapOAir. This double charge issue is also not mentioned on the website and comes as a shock to consumers naturally until explained. This was my first time using CheapOAir and I believe it will be my last.

We wanted to upgrade our seating assignment for extra leg space. A young man, Jude, was very helpful and sent me the info on my additional payment. However, I haven't received, as of this time, the written record of our new seats for our April flights. Do we get confirmation and tickets from your company in the near future?

I’m very upset that the representative failed to tell me I had a 20 hour layover. I will not do business with you again nor will I recommend you to anyone and when I got the email and I seen it I called and the next representative was not helpful at all.

Overall, a good experience despite the fact I needed to spend about twice what I had anticipated because my granddaughter is not quite 16 yet. Richard was very professional and informative but it was clear that he was on a mission to complete the booking. The process also seemed to take a little longer than I had planned.

Not first class, But overall worth the price. Good crew. Though It did take a long time to deplane. The stewardess should get a raise. Never saw so many people at SEATAC and PHOENIX that were either deaf or unaware. They were unaware of what was going on around them. :)

Paul did a good job helping me. I am a little disappointed in the price. I've been looking on line. There was flights round trip at least $100 cheaper. For my first time booking flights I learn a good lesson. I will continue to support you guys. The customer service was great.

My experience was really great. The agent who assisted me that day was very knowledgeable about the alternatives to get a good deal based on my needs and budget. I'm very pleased with the final outcome as well with the assistance received.

Overall customer service was good and very understanding. I would definitely recommend this agency to friends and family and would use it again on my next trip, after first booking and cancellation it was all understandable. Thank you for your help.

Attendant had a calm and soothing voice in the face of the turbulence coronavirus is causing. She was extremely efficient and very professional. I was looking at 2019 dates and realized it after all changes were confirmed, she did her best to redo the changes without incurring additional fees. I wish great success in job.

Unexpectedly, I needed a change of returned flight date. I was assisted but in a slow processed and was charged even though I purchased a travel protection plan with my ticket. It’s difficult for someone like me who has no means of income. The staff was helpful but really slow. I kept waiting...

One of your Agent Ms. ** assist us to find a flight schedule that match schedule replacing the original booking that we purchased. Ms. ** is so professional, fast and very accommodating. She provided an outstanding service assisting customer like me. Well done!

Due to corona virus, I had to partially cancel my booking. Before canceling, I had reached out to ask about the refund. They told me to wait and come back after 24-48 hours, then I did after 72 hours. They told me their refund team was still working on that and told me I could cancel first and receive the refund later. I had to cancel anyway so I did. They told me to come back after another 24 hours regarding the refund. When I came back, they again blamed the refund team and told me to come back in 48 hours. I kept coming back as they said and being told to wait for 48 hours over and over.

Good experience, agent made sure all info correct, was very helpful, he is an asset to the company. Would recommend CheapOair without any hesitation. Recommended to me by friends/family. Please make sure this kind of excellent service continues. Thank you.

I googled Frontier Airlines, your site kept coming up. Assumed that was Frontier used you to handle flights. Seen a phone number and called. The lady I talked to, convinced me that flights were going quick and sold me overpriced tickets. After giving her my credit card info, she told me she needed 4-5 minutes and would have to open my email to confirm booking. As I opened my email, I had an email from Frontier, their actual website. I put the flights I wanted in and while waiting, a price for $750.60 came up on their site. Then I get a text message saying that my card was charged the exact same amount, $750.66. I thought to myself, when she booked them, it must have been cheaper than the price she quoted me, $850. Then I get another charge for $99.40. That was your fee. I Realized all she did was buy them on the Frontier website, and stole from me, $99.40, every penny of the $850 I told her I had available on my card.

I booked my flight online and then I called within 10 minutes of booking since I wanted to change my return times. The man that I spoke to did not have the times that I wanted so I told him to cancel my flight. He informed me that there would be a $25.00 cancellation fee. I explained to him that I just got done booking the flight ten minutes ago! He said he would still have to charge the fee. Never again will I use this site. I went to book another flight so I wouldn't get charged the fee and I was told that my account would be charged for both bookings! What?? I cancelled the first one so why am I being charged for both? Anyway, I cancelled all I booked my flight through another website. I will never ever use this site again and I am always flying. The agents were very nice but your policies are not.

I found cheaper price on their website and booked airline tickets for my family. Later I found out the return flight time was wrong. I have been to more than 50 countries and booked so many airline tickets and hotels. Not a single time I made a mistake. I repeat. Not a single time I made a mistake. I don't totally understand how I selected the return flight wrong. Any way I had to make a change fee equivalent to half the price of total fare for the trip 10 months away and made the change one day after I made the booking.

Agent was very professional and helpful trying to find the best deal for our vacation. Helped us save a bunch of money and was very patient as we searched for the best flight. Have used CheapO before and have always been satisfied.

I have a booking with CheapOair since last year in September 2019. Airline shut down and a refund requested, but cheapoair is not willing to disclose this transaction nor help me replace the return ticket which is now non existent, and every time I call it takes at least a whole hour before anyone answers only to be dropped into the same waiting game and with no replies.... I am still waiting on the phone to get some kind of assistance. The insurance they sold is also useless as it won’t cover airline cancellation due to bankruptcy....

CheapOair was easy to book my flight on line. I had made an error on the airport and called the customer service help line. The customer service rep was quick to change the airport and got everything straightened out for me. I will always book with CheapOair in the future.

Started to book flights from PHL to Orlando FL but was having some problems so I called and the rep took care of it for me. Still gave me the same price I was looking for. Gave me all info on baggage too. Very knowledgeable.

Cheap O'Air followed up on my complaint and resolved the problem to my satisfaction. Thank you.

False Advertisement. I was told that CheapOAir would offer the best price. From their site "Price guarantee: The company offers a best price guarantee that will match lower prices offered by other travel sites". I was charged more than the quote and then when I found a trip for less money they refused to help me or price match like their site says they will. I am extremely disappointed and will be disputing this charge!

The CheapOair agent was very courteous, accommodating, very helpful & assisted me to cancel my previous reservations & found an excellent alternative flights from ORD (Chicago) to Manila & back. The agent also provided the contact no for my travel insurance so I can be reimbursed. I’ve used this travel site with my previous travels because they’re affordable & extremely accommodating.

It is easy to book both flight and seat selection. The choices are well designed and easy to decide time and dates and was glad to be offered discount on an alternative date. Have used this service in the past and will continue in the future.

Agent was very helpful, this was our 1st time to use CheapOair. Hope it works out as easy as it was to get it scheduled, etc. Economical offered options and provided multiple choices to choose from. Will check prices again next time needed.

I was about to book my tickets after 2 min of hourglass waiting for my confirmation number, a pop up window tells me that tickets are no longer available at the same price. I have option to continue booking but it is $300 or to shop further, that is what I do. I find other tickets. I click to book flights departing and landing on same airport, 1 hour connection max, leaving at 8:00 am for departing and 6pm for return flight... and here the same problem. Tickets are no longer available but I can choose the same itinerary and less expensive... I click immediately saving $100, 10 min after I receive new tickets with 6 hours connection, departure time at 3am!!! This is a joke, they are liars! They use bait and switch techniques to get clicks, I spend hours on the phone to explain the case. They guaranteed they would find the same flights I had originally booked, this is not true. They make you wait hours on the phone... I decide to dispute the charges...

Booked 2 tickets roundtrip tickets from Chicago to Ft. Lauderdale on their website and was quoted $227.45 each for a total of 454.90. Just received my credit card statement and I was charged $445.56 for the 2 tickets, $15 for baggage protection and baggage check, $50 for travel agency fee for a total of $510.56, $65.00 more than what I was quoted on their website when I booked. Called customer service and was told they would credit me $5 for the baggage protection fee but could do nothing else. I was told every travel agency charges fees, that is how they make money! I didn't talk to anyone to book this flight, I did it all on the website, so basically I am charged $50 for using their website! RIPOFF!! Don't use. Go to other sites that disclose their fees up front not AFTER you have booked and paid for your flight!

They will not give a refund with insurance. It has to be insurance specific to a complete refund of ticket price. When I bought the tickets I thought I had purchased this insurance, but the representative because of the language barrier sold me the wrong insurance. I called to get a refund because my spouse said she would leave country and not return with kids. Still no refund. I called to cancel because of coronavirus confirmed in Dumaguete, where my flight is going, still no refund. They said the flight has to go through China only then they would cancel. I will never buy tickets from these robbers ever again. I will probably lose close to 4000 dollars from these thieves.

Aeromexico had drastically changed its flying schedule on a return trip from Guatemala to JFK in New York. Both my husband and his son were to be on the flight. Cheap-O-air had contacted me by email about the son needing an approval of acceptance for the change of the flight data. I immediately called Cheap-O-air to get the father's ticket corrected. Due to the Virus in China I couldn't get through as there were many callers all trying to get through. After 25 minutes had passed I noticed a circle I could hit to talk to someone online. In less than a minute I was in, and in ten minutes more someone at Cheap-O-air was answering my phone call. As my typing is limited I signed out and began speaking with the spokesperson by phone. Ten minutes later my husband is rebooked to Aeromexico's new flight schedule and his son is confirmed as being on the flight. Instant relief!

While tickets were cheap, we were flying from Wichita to Grand Junction with a layover in Denver. We got to Denver and our flight to Grand Junction was cancelled. The airline United did an amazing job trying to help us tom no avail and we had to go home. While trying to get a refund from CheapOair, they refused to refund the whole amount because we "got to fly to Denver" so they would not refund us that flight. I tried to explain to them that we didn't pay several hundred dollars to sit in a Denver airport and since they didn't fly us to our destination they needed to refund us 100%. All to no avail. They do not care about their customers and will screw you over first chance.

I booked my 1st international flight. I was booking a one-way ticket for 4 people home from Paris. However, I didn't know I needed the exact names to match the passport. I call 1 hour later after booking to have the names changed and the person has to charge me $75 per person to change the name or re-book the entire flight under her name for credit and she would only charge $30 per person to change it. I said I thought I had 24 hours to cancel the flight. She said, "NO only if you PAY for that option to cancel when purchasing the tickets." So then I re-booked it for $130 more. Then within an hour I get this gift certificate for the "price adjustment" because the fair was cheaper elsewhere; BUT the CREDIT only goes towards your next purchase. They won't credit your original purchase.

The name CheapOair. I only expect a good price. I did not expect a very nice friendly person with a great amount of knowledge. As a business owner, I tend to have high standards. They were met and exceeded.

I feel there should be better pricing for bereavement, some consideration should be in the pricing. This is not taking away from the booking agent, he was great! But there will always be emergencies and airlines should be the first place to help!

I received excellent service from CheapOAir. I got the perfect flight for exactly the times I wanted. The flight was $900 which is rather expensive but I was offered some perks which helped to take the sting out of the price. I would highly recommend CheapOAir!

The agent was outstanding in every possible way. To the point I asked to talk to her supervisor at the conclusion of the call. I have over 60,000 points with Southwest Airlines. I actually called CheapOair by accident. I all but hung up when I realized my mistake. Glad I didn’t. It was a wonderful experience regarding the agents knowledge and patience. I have called CheapOair before, but this time it was noticeable for all the right reasons. For one, communication and understanding was not a issue.

Is there anyway that CheapOair can help in changing the flight itinerary for the way to my destination on a reservation? I’m just looking to have a shorter travel time and they are claiming they can not do anything for me. I’m traveling with my recently disabled mother and 15 month old daughter. I spoke with “Kole” and the manager “Glen” and they said they can not do anything for me. They I would have to pay about $2,500.00 for difference in fare and penalty. I’m very disappointed and confused why it is not possible to consider this as a courtesy to a customer asking for help. I am staying with United Airlines flights. I also called United Airlines and they were very helpful but they stated that CheapOair must help with this since I made the reservation with CheapOair. Ultimately I was dissatisfied as I was on the phone for a while with no help in the end. Any help is greatly appreciated.

I had made a mistake and booked my flight at Cheapoair. Cheapoair changed my original flight. I tried to reach on their customer, more 3 hours I was on hold for multiple time. Also wrote emails to them, but no response. I will never use this website for booking. I recommend booking should be done directly with the airline. Also they have such terms with airline that you can't change your flight with airline directly even the flight got cancelled.

My experience with CheapOair was a nightmare. Booked one nonstop flight and after inputted payment, they sent a confirmation for different flight with 7-hour overnight layover. I immediately called to cancel and an operator from India kept saying he could not hear me well. After shouting for 5 minutes I was allowed to cancel but had to pay $25 fee. This should have been a simple transaction that cost me $25 for nothing. I will never even consider using again.

We were totally pleased with the service your agent provided. We had a complicated trip to plan and had to revise the initial trip details. The agent, Jacob, told us we had 24 hrs to cancel and rebook at no charge. Which we did. The new agent, Alara?, said there would be a $75 change charge. I hope that will be reversed without having to submit a decline with my credit card company.

Your phone agents are so polite and really bend over backwards to help me. They told me all of your special offers you had available, saved me money and gave me all the services that I needed. What a pleasure to do business with them! Thank you!

Initially, it was a normal transaction. I bought a ticket for my daughter to see her at Christmas. Initially Unknown to me, the outbound airport I had chosen wasn’t what my ex spouse had planned. This is not relevant except to say the change was not driven by me. I had to modify the ticket later that evening and be quick about it because it was 2 days before Christmas Eve and winter storms were causing nationwide delays and cancellations. I called CheapOair back to modify the reservation. I also noticed that one letter was wrong in my daughter's name.

DO NOT BOOK, 9 times out of time, they hidden charge you, the rest they cancel bookings and hold times of 45 minutes to 3 hours. I had a hold time of 2 hours after someone was supposed to process my booking... it's laughable how bad this company is. I booked with someone else. It took 5 minutes, after they wasted 3 days of my LIFE. I'm a CEO, it's not worth your time to save a few bucks on this terrible website.

I used the chat line to work with an adviser. My adviser was very patient with me. He worked hard to fill my requests. When I had questions, he answered them and worked to find solutions that met my needs. I was very pleased with him and followed his advice.

I made an honest mistake with last name. Call them when they charge me an extra $100 when my flight's not even due to June. I would never use these people again. Worst experience I have on the phone. Doesn't even understand English. You're not even calling in America. Would have been better just to go right to the airline. Never use this site. Never ever use it again. Worst experience ever had.

I was able to get a lower rate when I talked with your knowledgeable assistant. Great job and thanks??? for your help.! Amazing job with telling me how I can get a lower price with my flight and carry on luggage???

I will never book and overseas flight with a 3rd party again! Be forewarned that there are numerous unseen charges when you need to change flights. In this case a change of cruise dates did not warrant the insurance covering the difference or get you a refund. When you change your flight, there are airline fees that are charged whether or not you have a cheaper or more expensive flight. The most disgusting part is your $$ you put into upgrading your seats do not move to your newly scheduled flights. If this was a flight kept in the US, it would not have been such a great deal. When I tried to go through United Airlines directly before re-booking through CHEAPOAIR, they said since we went through a 3rd party agent to book, there was nothing they could do for us. Very frustrating and in the end, was not worth the money we thought we saved. Never again.

I never gave consent and the associate used my credit card anyway. I told her multiple times that I didn't authorize the charge. She was aggressive and hung up on me then called back. These calls are all recorded. I have numerous recordings on my phone of promising a reimbursement. I was told it would take one to 2 billing cycles. I am not paying the interest nor the charge. We have secured legal representation and I assure you it will be even more costly for CheapOair now since my money has been mishandled.

We had to cancel our flights due to the outbreak of Corona virus, the destination disembarkation for our cruise ship changed from Hong Kong to Singapore. The cruise line assured us that we will get full refund of our airfare. Others who had booked with other agents and directly with the airline had no problems but CheapOair charged us all the fees and we practically ended up with $246 in our pocket when the flight ticket cost $1213.78. Disappointed that other agents could do it with the same airlines but ours could not.

Folk, we highly recommend you stay away from purchasing from this company!!! They brand their logo as a good company that offers cheap international flights, and they end up stealing your money when you tell them you're sick with the flu and decided to cancel due to also the Coronavirus spreading throughout Asia. When you call in to get some help on cancelling your tickets, you'll get customer service that stays-away from trying to help (literally). Everything requested, even how to postpone the flight, was denied.

CheapOair are very thorough and very good on what they do. I would recommend this company to friends, family, etc if ever they are in need to purchase a ticket. They guy I spoke and work with was very polite and has a lot of patient with me. If ever I need to go somewhere I will not hesitate to call CheapOair to purchase my ticket.

This gentleman was very patient and thorough, he took notes and after an hour, due to slow technology that evening, prompting my call, he even remembered something I had mentioned at the beginning of our call, which by then I had forgotten!

I was issued a completely different ticket than what I chose. Rather than leaving at 0440, I got a ticket for 1605. They would not change the times nor issue a refund. DO NOT USE THIS WEBSITE FOR ANYTHING.

I found a flight at 88$ from Amsterdam to Porto. After booking 3 tickets, I saw that I was charged 115$ per ticket instead. I was so mad, and I'm trying to understand why they charged me more. I will try to contact them, they better refund me.

All I needed was to change 1 letter in my name to match my passport and they told me that it would cost up $150. Wait what $150 to change 1 letter in my name, come on that is totally ridiculous. Never will I use Cheapoair again or will I ever recommend them to anybody!

The gentleman we talked with was very kind and efficient, he listened to our needs and went above and beyond to help us get what we needed. Service was very fast, and all of our questions were answered. I would recommend this service to everyone and use this again myself.

Murphy was very helpful and easy to work with over the phone. I do have one question. I’m still unsure if I earned points or frequent flyer miles on my account since this is the first time I have ever used CheapOair. I would appreciate an email or text explaining what I have and how I can use it in the future. Thanks!

The gentleman was helpful and got us all lined out. Neglected to tell us his fee was $255 though! I guess it was a lil surprise but all in all we are ok with it. They really should let a person know. I also don't understand why after buying flight tickets you then have to pay separately for a seat. Too many separate charges for things!

We were two couples traveling together but each paying for our own tickets. The Customer Service girl was very professional and made sure we got seats together and we were billed separately. I would gladly recommend the service and I am sure we will use it again.

I have made 2 Flight changes on this booking. It was very easy to do. Friendly customer support, picked up quickly and found exactly the right flights. The confirmation process was also good. Immediately knew the pricing difference and they were able to put it on the same credit card so no wait for payment. No pressure to upgrade or spend more. Received a ticket right away.

My experience with CheapOair had been excellent. The representative was very polite and extremely helpful. They took the time to understand our needs and provide different options. They answered all of our questions and provided the best option for our travel needs. I would recommend CheapOair to my friends and family. Thank you for the excellent service.

Would have been nice if the booking agent had told me it was going to cost $120 for one lousy suitcase!!!! Was not appreciative of being socked with that when I checked in!!???? Won’t fly you again. Sad to say.

I think the agent who helped me was named Philip. He was nothing short of amazing. Worked very hard to get my flights scheduled on very short notice. Got my arrival time as close to my sons as possible. Thank you.

While my Internet filing did not succeed because the last seats were sold, CheapOair called me back to offer alternate solutions. The attendant worked hard and we managed to find suitable flights by changing airports at a lower price than my initial attempt. Outstanding service!

My flight was delayed, Cheapo did not forward flight delay to Rentalcars.com. Booking was cancelled and refund refused. No car provided. Each blames the other. Have pending dispute with credit card. Cheapo is great...so long as everything goes as planned, but BEWARE the fine print of the agents they use! No notifications of pending cancellation or exactly WHEN one might be considered a no show. Best to book your reservation directly with the provider.

The experience is very good. They were kind and helpful on the telephone, I am very happy with the service from CheapOair. I had to change my tickets and the agent was very helpful and think of my interest and the company interest at the same time. I am very pleased with the service.

Yesterday I made a booking with CheapOair and they assured me that I would be able to cancel with 24 hours but today when I called they said I won't be able to and my money will not be refunded. Today the travel agent gave a totally different view than the one yesterday. And they just hung up the phone on my face. Never book with them. Never ever. Worst travel agent company to book from.

Excellent service. Took the time to schedule and change the flight, find the choice of hotel and waited on line till the task was completed. Reconfirmed and waited patiently to double check the flight number, name and dates for accuracy. When needed patiently waited to check the credit card. When the hotel was declined found out the reason till all were satisfactorily done.

We were very pleased with the texting and phone calls regarding our purchase of two airlines tickets with Spirit Airlines. The response were quick and very helpful. We aren’t very savvy when it comes to purchasing tickets online. Your people were very patient and informative.

Hi guys. Trip worked out well. I did have to make a change immediately because I had my AMs and PMs confused duh and felt you didn't have to charge me for a immediate change but c'est la vie...Frontier was fine. As expected, flight was 30 bucks seat (to get an aisle seat) was 25, and checked bag was 39. So 100 dollars each way was fine. Frontier was very competent both in Philadelphia and Fort Myers. The A-321 plane had harder seats but more legroom, the A 320 had better seats, but closer together so all in all the trip went well. I am not sure if I could have saved money by directly booking with Frontier but I doubt it. Thanks again.

It's always great to deal with your company. Perhaps I could have waited to see if there were any unsold seats but I like to plan ahead. You have excellent customer service, and I gave the agent several scenarios of airports and departure times.

Several years ago I used Cheapoair to book our flight in premium economy class to Thailand, unfortunately we had to cut our trip short because our home was burglarized, when making arrangements with cheapoair to return they charged us $586 to make the changes and booked our return in coach even though we paid for premium economy! I had to argue with them for hours about this with no resolution so I called direct to the airline (ANA) who were kind enough to place us in the class we paid for, and I just chalked it up to a mistake made by an employee of cheapoair and let it go, however today I booked a flight again to Thailand this time in business class and when I was selecting my seats even though the site showed no extra charge for the seats I selected it was charging at the end an extra $37.95 for my seat selection, so I called cheapoair to inquire and that is when my nightmare began!

I spoke to an agent rather than making reservation on line and was quoted the least expensive direct flight from DFW to PBI, I was never told about the restrictions, as later I wanted to move my seat to the main cabin from basic economy, but was informed that I could not do that due to the fact that I had purchased, not knowingly, the least expensive flight. I was upset that the choice was not explained to me.

The young lady was so helpful and professional I couldn’t ask for better service. She arranged for my family to have seating altogether she offered me the discounted rate. This was also done on my return flight as well. Thank you for all your help today.

The Customer Service Rep worked with us to find the fare that suits our budget. It's much appreciated. Going on a non stop flight is always the best, but costly. I am glad I found one, with the help of the customer service rep.

First issue is they issued the ticket in US Dollars then after the ticket is issued they stated there would be a conversion fee as the ticket was bought in US dollars. Second issue they issue the ticket, then they placed the ticket on hold requesting a passport for travel within the same country. I called and spoke with a representative on 1/22/2020 @ 4:00 pm. He advised me about the conversion fee and told me he cannot issue the ticket without a passport.

Updated on 01/28/2020: You are just decided to send the travelers home with no explanation and kept $1,433.94. I was told to repurchase another two tickets round trip for them with another airline and will receive a refund to pay the new tickets. I did what you told me to do. Now you are refusing to refund my money back. You are a liar, you don't care about helping customers but taking their money. I paid you are $1,433.94 and I don't understand why you think you're entitled to keep $1433.94 from a single parent. You need to learn how to do your job and providing accurate information to customers so things like do not happen again. I am tired of dealing with this situation and it's almost a year with no resolution. I need my money back. You are putting me through so much pain and suffering and you are don't do something about it you will hear from my lawyer.

I had to book a flight after my husband passed away in Germany. The flight was suppose to leave Jacksonville the day a hurricane was suppose to hit. My flight was from Jacksonville to Washington to Turkey, then on to Germany. So I called and tried to leave a day or 2 earlier. Boy did I get the run around. Since there was several airlines involved I was told by Cheapoair to call them. They told me they can’t help only cheapo air could. I was told from, "Just wait till your flight is cancelled" to a charge of a 1000 dollars. If my flight had gotten cancelled I would have missed my husband's funeral. I only needed the flight from here to Washington to be earlier. I finally got a somewhat compassionate customer service rep. So after “only" paying a 400 dollar flight I was able to change my flight. I don’t wish such a treatment to anyone whose life partner has just passed away.

I booked a flight to the wrong location, the agent helped me and corrected it. He was very helpful in correcting my problem and a Thank you should to the agent for his time and help. I will recommend CheapOair to all my friends.

I initially tried to make reservations through website, but it would not complete my transactions on multiple occasions. So I called and was able to work through reservations with representatives. They were pretty helpful and thorough (Rebecca and Zen). I would not have done business with CheapOAir if it hadn't been for their professionalism.

Booked a ticket to Austin - Texas. It was an amazing experience with CheapOair. Always Very helpful to book a ticket on your own than an agent. I love cheapoair, because the agents are 100% great and helpful and always Were very helpful and it gets easier to book a ticket with their help and get 100% satisfaction. Thank you so much for helping me out! Thank you. Parveen

I am very pleased with my experience with booking my flight. The representative I had helping me was very accommodating and patient with this senior citizen (64) years young. He answered all my questions though and patiently. Overall a great experience. Wouldn't hesitate using their services in the future.

Yesterday, 01/19/20, via laptop I was processing a flight for my granddaughter who will be 16 before her flight. I was prompted to contact a CheapOair agent. I did and was connected with Agent Kenneth. I explained to Kenneth I was trying to fly my Granddaughter alone from OKC to OGG during her school break. Kenneth explained to me for an unaccompanied minor safety he needs to search for the most direct flight, contact the airline for their specific guidelines, and to confirm her seats. Kenneth then put me on hold and returned after a few minutes with a Safer Round Trip 1-Stop Flight from OKC to OGG versus a 2-Stop less expensive flight that I had tried to book. I agreed with the 1-Stop Flight Selection because I could see/understand the safety benefits for my Granddaughter and I thanked Kenneth for this.

I tried to book online but I could not see where the windows or aisle was located so calling the number you provided, got me the help. Thank You. Hope I get this seat, last time the Airline gave me a hard time with Norwegian.

I bought tickets through CheapoAir from Cleveland, OH to Monterrey, MX, all travel via United Airlines. Straightforward and efficient as expected. My only comment is that I wish the Basic Economy tickets were transferable. I had bought trip insurance and the tickets were still not transferable to an earlier date.

My experience with CheapOair was ok. Malcom was my assistant - very personable and knowledgeable, but I had to ask him to slow down and speak slower. He, at times was difficult to understand. Total talk time was over 51 minutes. I had done most of the research before making the call, so I wasn't expecting it to take so long. Better more time than feeling rushed, I guess. Experience not so bad that I wouldn't use CheapOair again, though.

I purchased a ticket with extra $52 insurance in case of change of plans, and later on discovered that I was provided with a wrong holiday schedule and had to change the dates. I tried to change the dates - it happened to be impossible, because the operator who was dealing with me could not find the flights I could see on my computer screen (CheapOair site) - he was offering bizarre flight options twice as long and twice as expensive. I had to cancel my ticket (with the operator's approval!) and booked a new flight. Money was withdrawn for both tickets immediately upon purchase of course. As soon as I canceled my first ticket I got 1 e-mail with a promise of refund within 14 days for the amounts $50 and $17 - ??? The money never arrived to my account.

After I try buy a plane ticket to Panama I decide to call CheapOair and got great service and good price. I’m very happy with the results and recommend to my friends. They give me chance to check in one luggage for free.

I first looked directly at the airlines (American) and was shocked by the price for a one way ticket to Europe. First, CheapOair found a better price online, then called me with an even better deal on Delta. Way to go. I will always look up travel on CheapOair from now on.

Friendly courteous agent. Got me the best deal and he was very patient when I kept changing date options. I book with CheapOair all the time and they have my contact info which makes everything much easier. Thank you very much.

Outstanding service from Cheapoair's representative for the booking of my int'l travel tickets (over the phone). The process was very fast and easy, the representative was very professional, positive, went the extra mile to get me great flights (cost, timing) and to be considerate on all my trip details.

I received an excellent assistance by phone, so we end with a nice package flight and car in Rome, nevertheless I just received by text that I could use a discount, so I wish I could used for this booking flight.

Very helpful with all of my questions. I had quick response with online questions and over the phone. I will continue to use their services. My family has already been given my experience and they are ready to use your services.

My family and I are traveling to Spain for the month, from May to June. Let me just state, traveling for me represents heighten anxiety as long flights can be very, very uncomfortable. Which is only second to the frustration associated with haggling over the best airline ticket price, and the amenities. I have been using Cheap-O-Air for the past three years for Three very distinct reasons; First, I always find the flight I am looking for. Second, there is no significant haggling over the fare. Finally, the courtesy and professionalism of your representatives.

Frustrated by trying to book on line, I called the Help Line and was surprised and delighted with the extra steps Greg took to help me find the correct dates and times for my trip to Guadalajara. He never lost patience with me and suggested things I had not thought of. His accent was impeccable and he was very easy to understand. I am now ready for my trip and just have to print out my itinerary.

I made a mistake on location of travel flight and agent made the correction in speed time. I was very satisfied with the results. I had to pay more, but it was good, and still saved me money on my travel plans.

We booked a flight that left and arrived at a certain time through a certain route. However, they changed our flight to leave and arrive at a different time through a different route! They denied any changes, called me a liar, put me through the ringer of calling them and the airline for a total of 7 calls over three hours. They lied about what they were willing to do and lied about their policies in how they would deal with this issue by saying that they cannot obtain a waiver fee on behalf of us, that we would have to get it from the airline --- except the airline said they would EVER give us the waiver code, that they have a helpdesk for CheapOair for a reason.

Great experience with Ali. Made the transaction smooth. Recommend going this route to prospective customers. Again-- went great. Worst part is writing this cumbersome assessment. I am a man of few words, and needn't be bothered with expanding the assessment of "good" to an arbitrary minimum number of words. Again, experience was good.

Simone, my travel expert, took time to assist me in explaining what changes had been made by the airline to my itinerary. She made sure to answer all my questions. Her professionalism assured me that although I was using a company that would save me money on my booking the employees who they employed were not cut rate.

The website shows a great deal with a coupon code of 50$ off. I thought it would be great, if I got tickets cheap here. But when I surveying to others official website pricing they showed difference as given below: Cheapoair price for traveling from KHI-ISB is just USD $352.90 or after coupon = $302.90. PIA official website shows price of USD $97.77 and another one giving 96.13. So I warned everyone to check the original ticket price first.

We booked a flight from the island of Maui Hawaii to Hilo on the big island of Hawaii. We checked our flights before going to bed and the confirmation had not been received yet. When we checked for the email confirmation not even 12 hours later, we realized that we had been diverted to a different airport, a small airport in Kohala (because it was cheaper according to the CheapoAir Rep). We did not approve this change and my wife saved a screenshot of the original booking request as the evidentiary screenshot of the original request showed. The rate we were charged should have had us arriving at the Hilo airport which is a large mainstream international airport.

They refused to help me when one of the legs of my trip was cancelled due to a strike. CheapOair just kept saying my trip was non-refundable. I called the airline company and they told me CheapOair was supposed to call them and that of course they would refund or change my itinerary because the strike was out of my control. This company takes your money but doesn't want to provide any customer service.

EUROPEAN TRIP. Easy, fast, great customer service. I would recommend to all. A friend told me about it so I gave it a shot. Do not regret it at all. I am not going to lie, I was a little skeptical at first but now I love it!

I have made reservations and had to make changes to some. I am very pleased with both personal and online chats and results. I have had no problems with speaking to any representatives. Would thoroughly recommend CheapOAir. I have used other reservation companies but now use only CheapOAir.

I have used Cheapo over the past 5+ years. Their air fares seem to be less than other sites, especially on special offerings. I have also booked hotels and they offer a wide variety of price ranges. After on-line booking, a representative usually calls to confirm and be sure everything is good. I have had occasion to contact them during a trip and they have been very accommodating. I will continue to use Cheapo.

I specifically bought the travel protection which states it's for cancellation. I cancelled the booking the next day, and was still charged a $100 cancellation fee. They explained that in the fine print, cancellation is only allowed if you die, have a close family member die, get in an accident, etc. I learned a $100 lesson to read deep into the fine print. I also will never use CheapOAir again. I guess I should have questioned my judgement when I saw the name of the company.

I made several calls and was on hold an average of 25 minutes each time. Most of the calls there was a lot of static and it was difficult to hear. Agents put me on hold for extended times. One agent gave me inaccurate information. The last agent I reached was efficient and handled my call in a professional manner. The booking change was confirmed, but I have not yet received a ticket. All agents were polite, and all seemed genuinely interested in helping while using a cumbersome and slow process.

I had good response from the representative I talked to, prompt, and did his best to made my cancellation possible. Informative, took his time, and gave the referral to the travel protection insurance.

As always great and professional service. I hope to continue to work with OneTravel for all my travel needs. I hope they continue to give us the great prices on all our travels and hotels deals. Thank you for always giving me the best service possible.

I am very happy to buy my ticket with you and the saleslady was very nice and explain everything. I am traveling next month and always enjoying buy my ticket with CheapOAir. Love to travel and love to buy my ticket with you.

The flights were fine - we got nickel and dimed to death - no luggage, no meal, no sitting together, no aisle seats - EVERYTHING was more money. We prevailed. Then, when we got to Cancun, the car rental agency did not even exist. No one had heard of it, there was no signage, no one answered the phone number - nada. I ended up renting from Hertz at 4 times the cost. CheapOair refunded me the original cost but won't cover any of the additional cost. Stay away.

My email from CheapOAir said to call in for best price and I did. The young lady was very helpful since I was purchasing the ticket for a woman that needed a direct flight and wheelchair assistance. She helped me all the way through to find the best flights and all the extra that I needed. I am glad I called.

When booking flights for our honeymoon, I was also in the process of changing my name. Due to a complicated series of events, it turned out that I needed to update the name on my flight reservation (for a flight 5 months in the future). In calling to update my name, I was quoted $200 to change three letters on the reservation, or given the alternative of booking a completely new flight. Eventually the agent helped get the total down to $140, but this still seems like a ridiculous amount given my past experiences with airlines who would happily make adjustments for nothing. CheapOair proclaims to "provide the best care and support" for any "bumps along the way," and I couldn't find this to be further from the truth. If something as small as a name change on a reservation was such a hassle, I am concerned about what our actual flight experience will be like, and as such, cannot recommend CheapOair to anyone I know.

We hoped to save a few dollars by booking a Christmas ski trip to Canada through CheapoAir. The night before our 7 AM flight, we received a call from the airline letting us know our original flight would be delayed. Knowing this would cause us to miss our connection, we contacted CheapoAir for a resolution to the issue. The agent who took our call INSISTED that our flight was still on time, despite the fact the airline's website showed the flight as delayed. CheapoAir refused to do anything to help us rectify the situation. We had to repeatedly contact the airline directly, and thankfully they were eventually able to rebook us. CheapoAir did absolutely nothing to help us, leaving us questioning what we were paying them for in the first place. DON'T BE TEMPTED TO BOOK THROUGH CHEAPOAIR! You may save a few bucks off the top, BUT IF ANYTHING GOES WRONG, YOU ARE ON YOUR OWN!!!

I have requested for rescheduling my air tickets on 21st Dec '19 through booking reference number **. They have processed payment and told me that I will get the revised ticket in few hours. I got a revised ticket with the wrong passenger names and gender details. Contacted them immediately to get the correct the same. From 21st Dec '19 till 6th Jan '20, I had spoken to multiple customer service representatives, they have been saying we will send revised tickets in a few minutes. They also offered me $50 credit for the inconvenience. But have not received the correct tickets till now. They were telling me the names are appearing correct in the airlines portal, go and download the same from the airlines portal. My sincere advice is not to book tickets through CheapOair if you have plans to reschedule or cancel the tickets. Have no words to explain the recklessness and inefficiency of CheapOair.

I understand that there is a service here and that it is cheap... but I realized my mistake in 30 SECONDS and was still charged $50!?! What the hell, very dissatisfied to say the least. I told them it was ridiculous and they still tossed their policy in my face, which was a nuisance when I already told them I was happy to rebook it with the correct date (I messed up) and lo and behold that was $1,000! So, frustrating...

Don't trust. They don't refund. The flight was set on the wrong date, wrong time, nothing was right and they will not refund or fix the issue. Don't trust them. They wanted more money to fix this problem. I recommend using a different travel agent if you want your trip to be trouble free. Don't use CheapOair.

I did my reservation over the phone and the customer service was impeccable. Everything was explained and discount applied in less than 10 minutes. I will use this company to book all future flights. I will recommend this agency to my friends, family, and coworkers. Thank you!!!

Thank you so much for giving me a partial refund as being a senior citizen we are not very good with making reservations on our own.

I had to wait outside Kunming airport for 9 hours, without food or drink (cards do not work), after paying 620 USD for business class upgrade through Cheap-o-air. Due to sickness, I consulted cheap-o-air whether I could upgrade my flight to business class. The agent offered me business class on a different connecting path, which included a 12 hour stay at Kunming airport.

After 5 hours on the phone being passed back and forth to multiple incompetent agents, CheapOair let us hanging and they would not help us to either rebook our cancelled flight, or change the name that they have incorrectly entered in our booking.

The customer service officer was very nice and informative. I was able to follow the instructions well and they were very well appreciated and I appreciated time he took to explain it. I look forward to the trip. I'm glad to fly with American Airlines.

I had booked through Cheapoair in the past and this was the 2nd time an incident like this has happened. The website asks the ages of travelers. I put the ages of my kids as 13 and 15. Cheapoair booked them as being children ages 13 and 15. The first time this happened the airline we were flying just changed the tickets for us and had us pay the difference. It is not my job to know what airlines charge a child price for tickets for kids over the age of 12 and what airlines charge an adult price. CheapOair only asks the ages of the travelers. It is their responsibility to know the difference and book accordingly.

Representative was not attentive to my complaint in the beginning of conversation and a little too pushy into a flight that did not benefit me. I was taking a cruise that I needed to work around those dates and times the rep was not listening.

I purchased several flights from this "Travel Agency" in the past. I I never really had an issue where I needed assistance, which is the only reason to use a Travel Agency, until today. I needed to move a flight out by three weeks. The new flight cost is $315 less than the original flight due to the more advanced purchase time frame (if the new flight is purchased directly from the airline. I have also learned that CheapOair is more expensive than buying direct). The CheapOAir agent let me know that my new cost was going UP by $300 per person. Didn't really want to spend time on it, just told me to contact the airline directly and purchase a new ticket from them. I am sure there is a commission involved....

Tried to book a flight to London UK. For some reason I kept getting an error code due to the age of my kids. Called them, and the agent told me, the flight was. Sold out and the new price was 20% higher. Sounded fishy to me, I hung up and went to airline site directly and got the discounted rate from the airline, 4 hrs later the "discounted rate is still available on CheapOair. Yet they claim it's sold out. Sound like a game of bait and switch.

First of all, we noticed too late that the recommended flight we ended up booking would have very little time to get through international security to the domestic part of the airport. However it was Christmas so there were less crowds and lines so we thought we would be ok. We called a month ahead to customer support three times to confirm our seats, making sure to reserve seats that allowed us to use the airlines bassinet. We were told we were all set after several failed attempts by the staff member on the phone to update our booking.

This company charged me insurance for my day and yet my dad was not eligible for the insurance because he was not a Canadian resident. When I called to get a refund they gave me the tour of the company. I had to do a 3 way call with the insurance company to get my money back. This was in 2019. In 2019 they wouldn’t change the return flight for my dad even after explaining them that he had an accident and he couldn’t take the scheduled flight. I had to pay $850 for another ticket. This is the last time when I will be using this company! Customer service treats you like you owe them money!!

Prompt. Resolution of problems. Agent was courteous and knowledgeable about his job, reassuring change of date is possible. He was quick, cool about my demands, he never lose his cool. Easy temperament and quick to reassure me that the resolution is coming.

I tried to buy ticket from JFK to India for 02/23/2020, price shows 915. When I choose flight it jumped up 951 so I call customer service. They told me it was page error. It will change next hour which makes no point. She told me if I buy ticket from her it will be 1890. I said, "Thanks. I will pass." I think it's trap. Shows different price before you choose flight. So I will not buy ticket from this company, bunch of Indian crook.

Horrible service. They wrote the wrong name on one of our tickets and impeded us from getting on our flight. We showed up and tried to get the name changed but they were no help at all. They did not give a refund and did not make any effort to help. They put you on hold on purpose so you miss your flight. I will never go through these people again.

The readiness to help and not to be worried of extra charges for the assistance is commendable. I was also quite impressed with the speed with which they secured and confirmed my reservation. Great job guys.!!. Next time I want to fly..I'm glad there's a place I could go and feel safe. Thank you again.

The flights through CheapOair end up costing a ton more than if you were to book through another airline. They charge for carry on bags and the prices are outrageous. No refunds except credit for future purchases. You can get cheaper prices directly through the companies.

I wanted to change a flight that was five months out - just one day - a hundred dollar flight from Paris to Dublin. I was told that in order to change my flight one day with four months notice that I would have to pay 120$ per ticket and then they tried to charge me $900 for the flights. When I told them no and that it would be cheaper for me to just buy an entirely different flight and leave the seats empty, I was told that if I did that I would not be permitted to catch my connecting flight back to Bangkok. The only thing I can say to recommend CheapOair is that they allow you to use Paypal to book. I won't be using them ever, ever again.

Once you book the tickets always make sure to confirm with the airlines before you make any plans. The biggest scam is to confirm your ticket from CheapOair side without even getting confirmation from the airlines. So like me and several others you will be stuck in airport running here and there without a clue as to what just happened when the airlines tells you that your name is not there in the system.

Please do not use this company! In early October, I was 7 months pregnant and planning a family trip for the Spring WITH our baby. I found the flights I wanted at a good price on CheapOair’s website, but BEFORE booking, I called the company to confirm that I COULD ADD my baby as a lap infant after she was born. I was assured that this was no problem for them. With this assurance I went ahead and booked my flights online on 10/15/19 for my husband and myself. On 12/21 our baby was 3 weeks old so I called CheapOair to add her to our reservation. The rep kindly took all of my information then put me on hold for a moment. Upon his return he told me that I would have to call the airline directly to make that addition (not a change, mind you) to the reservation.

Just to cancel my ticket to India, a month in advance, they took $500 even though I tried explaining them my emergency situation. Will never buy any tickets from them going forward. And would not recommend anyone else to do so.

I booked a flight to Korea with Cheapoair in August of 2019, nearly four months before my actual flight. I did a flexible date reservation, leaving between December 24, 25, and 26th. His The date I was given to fly was December 25th, 2019. Three days before my flight, I got a call saying that my flight schedule has been changed, and that now I needed to leave 26th- and that there would be a next-day layover. Frustrating, but not the end of the world, fine.

I booked my flights online (international) and then tried to select seats but couldn't find any paid seat. How do you find that you can select a free seat? By selecting seats - Be clear on that. I did not confirm the seats and called Cheapoair to see if they can find any solution. Because I have never paid for seats for international travels as it comes with booking charges. Person on phone told that I have selected some seats which he can see and it's paid. I told him I don't want to pay for the seats. So he said he will cancel the selection and book free seats. Now I was checking credit card and came to know that I have been charged 250$ for seat selection. They arguing that it's my fault and nothing can be done. They didn't send the recording of the call as well. People kept transferring the calls and never got a solution. It's a waste of money and time.

Booked a Christmas trip 6 weeks in advance... Thought we were getting a good deal considering the busiest time of the year to travel... What a HUGE mistake! We will never use them again. Very little information provided at the time of booking. Approximately a week before trip, "nickel & dimed" with various additional fees that were quite high but at that point no choice but to comply.

After prepaying for 2 nights of a Hertz compact car with my airline and hotel reservations through CheapO air I suffered the worst experiences of my life. After arriving to the rental car counter at 1:00 am in Providence, RI, I was DENIED a car because I used a debit card to make the purchase online and they ran a credit check despite having paid in full and with a 650 score. Was left to sleep in a wheelchair in the airport until 6:00 am when Enterprise opened and I was able to get a cheaper car right away without any song or dance. I am 65 and disabled. I was not able to get to my hotel and suffered excruciating pain as a result of having to stay in a wheelchair for over 5 hours.

Booked flight tickets for my whole family for a trip to Kuching, Malaysia via MAS. I clicked on an ad that showed when I was on another site (Agoda.com). The price offered was attractive for the flight tickets and the process for booking and payment was extremely fast. However upon checking out, the final total amount was much higher than the amount advertised. In fear of seats that were very limited (we have already scouted other sites), we went ahead and proceeded with booking the seats. After checking out, we realised that it did not even include baggage so we called to book. The prices this site charges for luggages are 5-8 times more expensive than it's competitor sites. The markup is ridiculous!! I wanted to cancel my reservation and I was with their support for very long going back and forth. They told me that I only have that day itself to cancel my reservation. After that 1st day of booking, I will no longer be able to cancel it. Ok fine...

Leighton took our call about a flight online. It didn’t include baggage, but he booked us on a slightly upgraded ticket with luggage for quite a bit less than the other ticket with baggage charge. Easy to book, friendly and quick.

Made a mistake with the time of my flight. Noticed my error just over 24 hours later but still had to pay for a flight change. So many added expenses like just having to pay for a seat. Not an upgrade, just a seat I should be able to get with my booked flight. But, the people I spoke with were very courteous and tried to be as helpful with what could be offered.

I’ve been using your services for close to 2 decades. Always professional and courteous. My last experience was amazing as the agent really went above and beyond to obtain airfare for the timeframe and cost of my travel plans on this particular booking! Next is Australia I’ll need your help again.

I have used CheapOair for several years and give nothing but praises for their customer service care towards servicing your reservation needs. They do their very best in finding the best deals and the dates you wish to fly out, the seats assignment you wish to have and more just to satisfy the needs of the customer. I have a special needs son. He needs to be sitting with me at all times so I can caregive for him. The person helping me (Skye) went out of her way to accommodate my needs just for my son. She found me the best deal and the seats I wanted and my departure date I requested. She was very patient with and I with her so I can get what I needed for myself and my son. Bottom line, I would never ask anyone else to do my airline hotel reservation except for CHEAPOAIR. Their quality of service is outstanding. Thank you CHEAPOAIR and thank you Skye for making our reservations. God bless and Merry Christmas.

I purchased a ticket for my nephew to come home for Christmas. At the time, his employer had him stationed in Dallas and he was expected to be there through the New Year. Just before Thanksgiving, they transferred him back to Colorado. I call to cancel the reservation and was told it would cost me $50--no problem, I expected that. Then I was told there would be a $200 PENALTY for re-booking a flight with the same airline! How ridiculous! It's not like they couldn't sell that seat -- airlines overbook flights all the time (which should be illegal!). This is a really poor way to do business -- unethical, immoral, and basically a rip-off. I'll remember this next time I book a flight. It won't be here!

It's my first time to go abroad and fortunately, I came across CheapOair! I planned and prepared my activities/itinerary in no time with much savings! They have all you need! All-in-one package! My only problem is that they have no toll-free contact phone number here in the Philippines. The number provided to me cannot be reached.

Reserved a hotel and showed up to the hotel to find a concave bed. At that point I refused to stay there and called for a refund. Expected to pay a service fee but CheapO airs fee is 50%. Regardless if they offered a bed of hay they still take 50%. I’ve used many of these sites for at but never hotel. Stay away from cheapo air for your hotel needs as by the time you get to your hotel your time has expired to change or cancel.... even for a dump of a room! I repeat STAY AWAY!!

I bought a ticket, in less than 24 hours needed to make a change. To add one letter, I got charged $25. Then I wonder if I needed to put my complete middle name, which I had to. This was the next day, I called to put my full middle name on instead of only the initial letter. I got charged $210. They never told me that they will charge the complete price of the ticket again. I found it out when I went to the bank and got charged $35 for insufficient funds. Called CheapOair. They said that that was the way things were done and that the reimbursement will take 7 to 14 days.

Last night I was 4 hours on the phone with my agent. He was so patient with me, answered every single question diligently. The only reason the phone call took this long was because I was changing airports, changing times, changing days and through it all he maintain a respectful and patient manner. If I could talk to him from now on for future bookings I would. HE WAS AMAZING! This review I'm sharing right now is not enough for me to say how grateful and happy I am with his service. 1000% SATISFIED.

Thank you for solving the adding my middle name in my ticket to Spain. It was diligent and well done. The submission of my middle name could have been a glitch, but fortunately, I can travel to Spain in April without any inconvenience.

This was an excellent experience. We were able to find a fare that worked for us. The agent was kind courteous and looked out for our best interest. This is the second time we have used CheapOAir. We will use it again and recommend it to friends.

I booked a flight in April for my family of 4 to the Philippines for January. Unfortunate circumstances caused us to cancel the trip. I booked the tickets with CheapOAir and was financed through Affirm (since I didn't have the entire amount to purchase at the time of booking). Total cost of the tickets (including travel insurance and seat selection) was $2558.

I made a mistake on my reservation. I had to cancel the flight that booked. I paid for processing the cancellation. The staffs handle it and everything went very well. Thank you. I will book the reservation with this website again anytime.

The agent I worked with was very clear and helpful and precise and gave me information detailed information regarding my flight payment. He was very clear and I thank you for that. I was especially glad to hear about the insurance rate and the price was so low and affordable. It makes me feel more comfortable with my flight knowing that I'm in good hands. Thank you.

Bunch of Liars! Zero respect for customers! Sent me booking confirmation. When I went to airport, there was no booking. When I called US support line, bunch of braindead dinosaurs picked up the phone, asked 1700 questions only to confirm that it was I who booked the ticket and said, "Sorry, there was a system problem. We should not have sent you confirmation because price went up. But we will book another booking for you and call you in 10 mins." Never called!!!! Of course, never booked anything. Never got any apology for the service (??) they provided. My one advice to all of you "Stay AWAY from this cheaters - CheapoAir!!!!"

I booked an international flight for my wife and a kid and had a wrong date of birth when I booked. I called the customer service within 24 hours to have his date of birth fix and the agent told me that everything is good to go. They flew to their destination without any issue. But on the way back (return), airlines declined to boarding my kid because of his age. I called customer service (Cheapoair). They did not help at all. They made us stranded at the airport for more than 24 hours. I finally booked flight from Another Airlines and get them back to United States.

I booked a ticket to Cancun and wanted to switch the ticket to a later, same day, non stop flight. I knew I would have to pay some sort of penalty and I thought buying the support package at the time of purchase might help. I found out, while on the phone with them, that the support package at CheapOair expires 24 hours after the original flight is booked, and I was making these changes one month later, so it was worthless. I was told on the phone call to "customer support" that I will be able to change the flight but will have to pay a number of penalties to do so.

I tried to make reservations to go to Mexico but my credit card was declined, your agent kept one of the reservations and charged my credit card for going. I'm booking a 2 way trip not a 1 way. I booked another flight with Alaska airlines for the same destination but my credit card bill came in with a $567.96 charges on it that I thought was cancelled when I talked to one agent at ** on 10/28. I tried to talk to your agents yesterday. I was on the phone for 2 hrs trying to resolve the issue. Please help. I work hard for my money and I'm not going to let this go.

In my opinion, this is the worst site for checking your flight. Once you think you are finished, there are so many extra steps to go through. I call customer service... Had to wait a long time. Rude. And not explain well. It's up to your chose.

The travel company I previously reviewed reissued my ticket with the correct name. Although I do believe this could have been taken care of quicker and with less stress for my family yesterday I do appreciate them coming through.

We were most upset recently, in October 2019, when a close friend died in Wellington NZ. We live in Christchurch NZ and the air fare to Wellington is usually reasonable (under $600 for 2).We were more upset to find that the cost for 2 of us, pensioners, was a total of $830 NZ. Although it was far too much for us, beyond our budget, we decided that we had to go. We noticed it was called CheapOair but didn't imagine that it was not NZ based especially when our paperwork confirmed $830 NZ total. (It was only after my Visa bill came in with a morphed charge,of $666pp with a conversion charge as well, did we notice in smaller print lower in the page that it was in quoted and printed in USD....) We inadvertently spent 1345.45 on a return fare, on one day, to Wellington, a one hour flight!the company reversed the $US 7.9 collars conversion fee only. Caroline **

Excellent service. Professional, efficient and courteous. Representative was very patient and knowledgeable. Was asked to please hold as she was checking further which I appreciated very much her thoroughness. Made important recommendations and repeated all steps of the booking process. Highly recommend your company to friends and family.

I was booking online but was confused about the possibility of extra fees for seats after paying to upgrade. I called the 800 number and spoke to a representative who was VERY patient and helpful. He was almost too thorough in repeating every detail of my booking, but I appreciate that he answered my questions. He found aisle seats for the large person I was buying the tickets for. The ticket price was reasonable. Overall, I'm very satisfied with my experience.

They offer you the option of a "flexible" ticket where you only have to pay for the difference in the ticket price once you change your ticket, the only catch is that even if the price on their website is exactly the same as your initial ticket, those prices now apparently doesn't apply to you anymore and no matter what you do you will have to pay additional fees. It seems like they think by calling an apple an orange in their terms and conditions it actually makes the apple an orange.

The agent who help me was the best I have ever worked with. He went for beyond what other agents I have worked in past. He help me get the best fare, best time for our 48 Anniversary trip. I will always use CheapOair.

I booked an international flight and didn’t put in our middle name coz it didn’t flag as a required info when I booked. I called the customer service to have it fix and the agent told me that the only way to fix it is to cancel and rebook my bookings. This suggestion of CheapOAir agent will cost me in total an amount of more or less A round trip ticket to the Philippines!!! Which is very ridiculous!!! To think that Our flight is on July 2020.. like 7 months to go. It’s not gonna be tomorrow to be impossible to fix without going through that cancellation and rebooking. If the middle name is a “required” information, then fix your website and don’t let the process go to the next step until all required info are filled in! I feel like this somewhat a trap for travelers so you guys can get more money!

The instructions about the flights were wrong and it was saying that I do not have a checked luggage included with my ticket and I added and I have learnt I do have 2 and they don't pay refund my money!

I booked a car rental through Cheapo Air. I paid Cheapo Air $19 and was told that I would only have to pay Alamo Car Rental when I picked up the car. They laughed at me when I showed them your quote. Not even close and I had no choice because it was around 2 am and I had 5 hours to drive with 2 women and a young boy. I had to pay $1,171. I do not think that was right. They took advantage knowing that I did not have a choice. I am very unhappy about that.

Camilo was very industrious trying to get me a cheaper flight. He explained everything about why I should upgrade the ticket. I would have saved some dollars if I had just booked on-line, but I was confident that he looked out for my interests in assuring that I had everything done correctly. He did a good job. Give him a bonus!

Stay away as this company is a big scam and dodgy!!! This was my first time with this company and now is the last time too.. I had very bad experience with this scam company!! Their call centre customer service representatives lacks in ticketing knowledge, coordination, airline policies, not properly trained. They always put you on hold to wait for more than hour and also same when they transfer your call to their supervisors again one has to wait for hours, which is totally frustrating and annoying. They doesn’t know how to work with the names according to the passport!!

I learned a very hard lesson with Cheapoair, please learn from me and never trust them with your business. I booked a flight to return from a foreign country to the USA with them. They sent me a confirmation email and charged my credit card for the flight. When I wasn't able to check-in for my flight, I messaged cheapo to make sure everything was alright with my booking, to which they replied that it was indeed okay. They told me to just physically check-in at the airport. Well at the airport I found out I had NO flight reservation. Cheapo Air didn't follow through with my booking OR let me know that the reservation had been canceled.

Phone reservation. Thank you for your service. I’m a little nervous. This is a new airlines for me to be using. I’m flying out of a different state than my home state. Thank you for your help with the attention to detail so that I am covered & well taken care of for my March travel.??

I was online booking a roundtrip flight from MSP to LAX in March. A popup box came up and said that if I called CheapOair I would save money if I talked to an agent directly. I am a senior, disabled and on a very tiny and fixed income. I have been saving forever for this trip. 1st the agent did not inform me that there was a fee to use this service, he kept talking really fast and would not slow down or stop and answer questions I had. At the end he was asking if I needed baggage and some other service, both for $9.95 and I kept saying no I had a trip insurance policy already. I said several times that I did not want anything but the ticket. At the end he said it would be 277.47 would that be OK. I said, "Yes, but what are the breakdown of the charges?" He said thank you and hung up on me!!!!

I booked a ticket for my brother to come visit our sick mother. I put my credit card information in at CheapOair and along with the charge I authorized was 4 other fictitious charges that no one can explain. Be careful putting your credit card information on this website. Do not use this website!!!

I was looking for flights in Australia so we could meet up with our daughter and her family, who live there, to get to the same place at the same time so we could take a cruise together and then return to their home in Hobart from Auckland. The booking agent was wonderful! He was able to arrange the whole thing.

STEER CLEAR from this company!! I bought a roundtrip ticket to my home country and a month before my flight they changed my whole flight schedule (removed the arrival to my country) without my approval. I called and spoke to a guy named Bogda and after 2 hours on the phone he told me that after speaking to his supervisor (Anna) there was nothing he could do. I paid $1000 to go to my country and now I'm going to have to pay more somewhere else in order to go see my family. Again, PLEASE STEER CLEAR!!

I'm reluctant to call the customer service but I'm glad I called. The person who helped me or whom I speak to is very helpful. He helped me a lot what I need or asked. Thank you so much for the help. He is an Excellent customer service person!

This was the worst experience of my life as far as flying is concerned. My return trip was booked 7/31 for 12/2 and it changed 4 times. No phone call or text. I found out through email which I hardly ever check. The first 2 times they were able to change it back to a reasonable time where I was to return from FL around 5:30 pm but the last time I wasn't able to return until 2:30 am. I tried and tried to change it back because the trip was already paid for but to no avail.

I have attempted to book airfare San Francisco - Copenhagen for two days. CheapOair published an online rate and also offers a $50"sale" code. I selected flights, entered passenger and payment info, then got a message that the fare was no longer available. I was directed to a fare $50 higher per person. Again, I entered passenger and payment info and the purchase appeared to go through. However, instead of confirmation I received email that the booking failed. So I called the travel agency and was told that pricing is dynamic and neither of the fares I tried to book were available.

I bought round trip tickets for 4 of us (7 months before actual travel date) for a long haul flight (17hrs one way) and purchased, for an extra fee, enhanced seat assignment since I was traveling with kids (to ensure we sit together). 10 days before the travel, when I log in to the airlines site, I notice that my seat assignment has changed. The reason I purchased the enhanced seat assignment was to avoid this and when I called up Cheapoair, they politely said that it was airlines rescheduling and they couldn't do anything and refunded the fees.

This airline facilitator seems legit at first...until you check out. I attempted to book a flight from Austin to Washington National Airport in D.C -- two weeks in advance. The site does not ask if there is any military affiliation, either. I chose my dates and checked out and saw the system had changed my requested dates to earlier (and more expensive). I attempted to change the dates on the website, when I realized they were charging more money for the flight. I then called the contact number and spoke Alex who informed me my option was to Washington Dulles airport -- 48 minutes away.

I booked a Spirit flight through CheapOair. I bought two tickets for a total of $511. Then I got the confirmation from Spirit indicating the ticket price was actually 429. I then checked Spirit's website and discovered that I could have gotten the SAME tickets directly through Spirit's website for 429. That means CheapOair's fee was more than $80. INCREDIBLE. I then tried to cancel my ticket through CheapOair and rebook through Spirit. That's when I discovered they actually don't guarantee fee-free cancellation within 24 hours as advertised. It's actually COMPLETELY dependent on whether the airline allows it. When I complained about their undisclosed exorbitant fee, they refunded $50. That's the only reason I've given them two stars rather than one. I'm in New York, and our Attorney General has sued companies for failing to disclose fees to consumers. I'm reporting my experience to my state AG's office as well as the FTC.

Please do not chose CheapOAir, it does not matter what other option you chose just know that CheapOAir is the worst choice. I had booked my flight then later got badly injured and tried to reschedule or do anything to change this flight! I was injured and needed three surgeries and could provide a letter from the surgeon explaining that I am not to be flying. It was a connecting flight and individually the different airlines had policies for medical emergencies to where I could have canceled or rescheduled my flight for no extra cost.

Please don't use this booking company, they're a scam when it comes to rewards. When you redeem your points for a gift card, you won't be able to use it at all. I hate them, bad customer service and you be on hold for more than 2 hours to speak with a supervisor.

Very disappointed with the customer service and lack of communication on gift card redemption restrictions. I received an electronic CheapOAir gift card for Christmas last year. Was trying to book a flight with Spirit on Black Friday and had my selections made, noticed there was not an area to input my gift card information. Called in to inquire where I could put in that information, took a screenshot, was advised that it was near the Promo Code section and would read Promo Code or Gift Card and my screen did not read that. Tried reloading the page. No difference. The representative did not ask what airline carrier I was trying to book and basically could not help me because I “should be seeing it there.”

Our agent was very helpful in booking a new flight, and getting a refund on the flight that was cancelled. I didn’t have to stand in line for the refund. The flight was cancelled because of inclement weather in Denver.

Good service so far. I just need more information on the baggage policies for international flights. I did not realize until after I bought the ticket. The website should say if the flight will accept 2 checked in suitcases or 1 and how many lbs.

This company make sure to correct a minor flaw that happened in the website they were using and they manage to correct it very quickly and ethically. I not only redeem this company now, But I also plan on using this company next month and book a flight. This time I will be more prompt to check what documents one needs and make sure that if there is a country You are going through that you make sure that if visa is required that you have it.

Our annual vacation to Manassas, Va is the highlight of the year. Our trip is normally by car, but this year we decided to fly. I had used CheapOair last year on my Alaska Vacation, and was very satisfied with their service, so opted to use them again. The service I received this year was beyond "Outstanding". I actually felt like I was the only customer in the world, and everything they were doing for me was to make my vacation the best flying experience ever. The gentleman who did my reservations is definitely an asset to your company. When we were finished, I had no questions to ask, because he had explained everything to me. I have never had Customer Service this great.