CheapOair Reviews

Hi guys. Trip worked out well. I did have to make a change immediately because I had my AMs and PMs confused duh and felt you didn't have to charge me for a immediate change but c'est la vie...Frontier was fine. As expected, flight was 30 bucks seat (to get an aisle seat) was 25, and checked bag was 39. So 100 dollars each way was fine. Frontier was very competent both in Philadelphia and Fort Myers. The A-321 plane had harder seats but more legroom, the A 320 had better seats, but closer together so all in all the trip went well. I am not sure if I could have saved money by directly booking with Frontier but I doubt it. Thanks again.

It's always great to deal with your company. Perhaps I could have waited to see if there were any unsold seats but I like to plan ahead. You have excellent customer service, and I gave the agent several scenarios of airports and departure times.

Several years ago I used Cheapoair to book our flight in premium economy class to Thailand, unfortunately we had to cut our trip short because our home was burglarized, when making arrangements with cheapoair to return they charged us $586 to make the changes and booked our return in coach even though we paid for premium economy! I had to argue with them for hours about this with no resolution so I called direct to the airline (ANA) who were kind enough to place us in the class we paid for, and I just chalked it up to a mistake made by an employee of cheapoair and let it go, however today I booked a flight again to Thailand this time in business class and when I was selecting my seats even though the site showed no extra charge for the seats I selected it was charging at the end an extra $37.95 for my seat selection, so I called cheapoair to inquire and that is when my nightmare began!

I spoke to an agent rather than making reservation on line and was quoted the least expensive direct flight from DFW to PBI, I was never told about the restrictions, as later I wanted to move my seat to the main cabin from basic economy, but was informed that I could not do that due to the fact that I had purchased, not knowingly, the least expensive flight. I was upset that the choice was not explained to me.

The young lady was so helpful and professional I couldn’t ask for better service. She arranged for my family to have seating altogether she offered me the discounted rate. This was also done on my return flight as well. Thank you for all your help today.

The Customer Service Rep worked with us to find the fare that suits our budget. It's much appreciated. Going on a non stop flight is always the best, but costly. I am glad I found one, with the help of the customer service rep.

First issue is they issued the ticket in US Dollars then after the ticket is issued they stated there would be a conversion fee as the ticket was bought in US dollars. Second issue they issue the ticket, then they placed the ticket on hold requesting a passport for travel within the same country. I called and spoke with a representative on 1/22/2020 @ 4:00 pm. He advised me about the conversion fee and told me he cannot issue the ticket without a passport.

Updated on 01/28/2020: You are just decided to send the travelers home with no explanation and kept $1,433.94. I was told to repurchase another two tickets round trip for them with another airline and will receive a refund to pay the new tickets. I did what you told me to do. Now you are refusing to refund my money back. You are a liar, you don't care about helping customers but taking their money. I paid you are $1,433.94 and I don't understand why you think you're entitled to keep $1433.94 from a single parent. You need to learn how to do your job and providing accurate information to customers so things like do not happen again. I am tired of dealing with this situation and it's almost a year with no resolution. I need my money back. You are putting me through so much pain and suffering and you are don't do something about it you will hear from my lawyer.

I had to book a flight after my husband passed away in Germany. The flight was suppose to leave Jacksonville the day a hurricane was suppose to hit. My flight was from Jacksonville to Washington to Turkey, then on to Germany. So I called and tried to leave a day or 2 earlier. Boy did I get the run around. Since there was several airlines involved I was told by Cheapoair to call them. They told me they can’t help only cheapo air could. I was told from, "Just wait till your flight is cancelled" to a charge of a 1000 dollars. If my flight had gotten cancelled I would have missed my husband's funeral. I only needed the flight from here to Washington to be earlier. I finally got a somewhat compassionate customer service rep. So after “only" paying a 400 dollar flight I was able to change my flight. I don’t wish such a treatment to anyone whose life partner has just passed away.

I booked a flight to the wrong location, the agent helped me and corrected it. He was very helpful in correcting my problem and a Thank you should to the agent for his time and help. I will recommend CheapOair to all my friends.

I initially tried to make reservations through website, but it would not complete my transactions on multiple occasions. So I called and was able to work through reservations with representatives. They were pretty helpful and thorough (Rebecca and Zen). I would not have done business with CheapOAir if it hadn't been for their professionalism.

Booked a ticket to Austin - Texas. It was an amazing experience with CheapOair. Always Very helpful to book a ticket on your own than an agent. I love cheapoair, because the agents are 100% great and helpful and always Were very helpful and it gets easier to book a ticket with their help and get 100% satisfaction. Thank you so much for helping me out! Thank you. Parveen

I am very pleased with my experience with booking my flight. The representative I had helping me was very accommodating and patient with this senior citizen (64) years young. He answered all my questions though and patiently. Overall a great experience. Wouldn't hesitate using their services in the future.

Yesterday, 01/19/20, via laptop I was processing a flight for my granddaughter who will be 16 before her flight. I was prompted to contact a CheapOair agent. I did and was connected with Agent Kenneth. I explained to Kenneth I was trying to fly my Granddaughter alone from OKC to OGG during her school break. Kenneth explained to me for an unaccompanied minor safety he needs to search for the most direct flight, contact the airline for their specific guidelines, and to confirm her seats. Kenneth then put me on hold and returned after a few minutes with a Safer Round Trip 1-Stop Flight from OKC to OGG versus a 2-Stop less expensive flight that I had tried to book. I agreed with the 1-Stop Flight Selection because I could see/understand the safety benefits for my Granddaughter and I thanked Kenneth for this.

I tried to book online but I could not see where the windows or aisle was located so calling the number you provided, got me the help. Thank You. Hope I get this seat, last time the Airline gave me a hard time with Norwegian.

I bought tickets through CheapoAir from Cleveland, OH to Monterrey, MX, all travel via United Airlines. Straightforward and efficient as expected. My only comment is that I wish the Basic Economy tickets were transferable. I had bought trip insurance and the tickets were still not transferable to an earlier date.

My experience with CheapOair was ok. Malcom was my assistant - very personable and knowledgeable, but I had to ask him to slow down and speak slower. He, at times was difficult to understand. Total talk time was over 51 minutes. I had done most of the research before making the call, so I wasn't expecting it to take so long. Better more time than feeling rushed, I guess. Experience not so bad that I wouldn't use CheapOair again, though.

I purchased a ticket with extra $52 insurance in case of change of plans, and later on discovered that I was provided with a wrong holiday schedule and had to change the dates. I tried to change the dates - it happened to be impossible, because the operator who was dealing with me could not find the flights I could see on my computer screen (CheapOair site) - he was offering bizarre flight options twice as long and twice as expensive. I had to cancel my ticket (with the operator's approval!) and booked a new flight. Money was withdrawn for both tickets immediately upon purchase of course. As soon as I canceled my first ticket I got 1 e-mail with a promise of refund within 14 days for the amounts $50 and $17 - ??? The money never arrived to my account.

After I try buy a plane ticket to Panama I decide to call CheapOair and got great service and good price. I’m very happy with the results and recommend to my friends. They give me chance to check in one luggage for free.

I first looked directly at the airlines (American) and was shocked by the price for a one way ticket to Europe. First, CheapOair found a better price online, then called me with an even better deal on Delta. Way to go. I will always look up travel on CheapOair from now on.

Friendly courteous agent. Got me the best deal and he was very patient when I kept changing date options. I book with CheapOair all the time and they have my contact info which makes everything much easier. Thank you very much.

Outstanding service from Cheapoair's representative for the booking of my int'l travel tickets (over the phone). The process was very fast and easy, the representative was very professional, positive, went the extra mile to get me great flights (cost, timing) and to be considerate on all my trip details.

I received an excellent assistance by phone, so we end with a nice package flight and car in Rome, nevertheless I just received by text that I could use a discount, so I wish I could used for this booking flight.

Very helpful with all of my questions. I had quick response with online questions and over the phone. I will continue to use their services. My family has already been given my experience and they are ready to use your services.

My family and I are traveling to Spain for the month, from May to June. Let me just state, traveling for me represents heighten anxiety as long flights can be very, very uncomfortable. Which is only second to the frustration associated with haggling over the best airline ticket price, and the amenities. I have been using Cheap-O-Air for the past three years for Three very distinct reasons; First, I always find the flight I am looking for. Second, there is no significant haggling over the fare. Finally, the courtesy and professionalism of your representatives.

Frustrated by trying to book on line, I called the Help Line and was surprised and delighted with the extra steps Greg took to help me find the correct dates and times for my trip to Guadalajara. He never lost patience with me and suggested things I had not thought of. His accent was impeccable and he was very easy to understand. I am now ready for my trip and just have to print out my itinerary.

I made a mistake on location of travel flight and agent made the correction in speed time. I was very satisfied with the results. I had to pay more, but it was good, and still saved me money on my travel plans.

We booked a flight that left and arrived at a certain time through a certain route. However, they changed our flight to leave and arrive at a different time through a different route! They denied any changes, called me a liar, put me through the ringer of calling them and the airline for a total of 7 calls over three hours. They lied about what they were willing to do and lied about their policies in how they would deal with this issue by saying that they cannot obtain a waiver fee on behalf of us, that we would have to get it from the airline --- except the airline said they would EVER give us the waiver code, that they have a helpdesk for CheapOair for a reason.

Great experience with Ali. Made the transaction smooth. Recommend going this route to prospective customers. Again-- went great. Worst part is writing this cumbersome assessment. I am a man of few words, and needn't be bothered with expanding the assessment of "good" to an arbitrary minimum number of words. Again, experience was good.

Simone, my travel expert, took time to assist me in explaining what changes had been made by the airline to my itinerary. She made sure to answer all my questions. Her professionalism assured me that although I was using a company that would save me money on my booking the employees who they employed were not cut rate.

The website shows a great deal with a coupon code of 50$ off. I thought it would be great, if I got tickets cheap here. But when I surveying to others official website pricing they showed difference as given below: Cheapoair price for traveling from KHI-ISB is just USD $352.90 or after coupon = $302.90. PIA official website shows price of USD $97.77 and another one giving 96.13. So I warned everyone to check the original ticket price first.

We booked a flight from the island of Maui Hawaii to Hilo on the big island of Hawaii. We checked our flights before going to bed and the confirmation had not been received yet. When we checked for the email confirmation not even 12 hours later, we realized that we had been diverted to a different airport, a small airport in Kohala (because it was cheaper according to the CheapoAir Rep). We did not approve this change and my wife saved a screenshot of the original booking request as the evidentiary screenshot of the original request showed. The rate we were charged should have had us arriving at the Hilo airport which is a large mainstream international airport.

They refused to help me when one of the legs of my trip was cancelled due to a strike. CheapOair just kept saying my trip was non-refundable. I called the airline company and they told me CheapOair was supposed to call them and that of course they would refund or change my itinerary because the strike was out of my control. This company takes your money but doesn't want to provide any customer service.

EUROPEAN TRIP. Easy, fast, great customer service. I would recommend to all. A friend told me about it so I gave it a shot. Do not regret it at all. I am not going to lie, I was a little skeptical at first but now I love it!

I have made reservations and had to make changes to some. I am very pleased with both personal and online chats and results. I have had no problems with speaking to any representatives. Would thoroughly recommend CheapOAir. I have used other reservation companies but now use only CheapOAir.

I have used Cheapo over the past 5+ years. Their air fares seem to be less than other sites, especially on special offerings. I have also booked hotels and they offer a wide variety of price ranges. After on-line booking, a representative usually calls to confirm and be sure everything is good. I have had occasion to contact them during a trip and they have been very accommodating. I will continue to use Cheapo.

I specifically bought the travel protection which states it's for cancellation. I cancelled the booking the next day, and was still charged a $100 cancellation fee. They explained that in the fine print, cancellation is only allowed if you die, have a close family member die, get in an accident, etc. I learned a $100 lesson to read deep into the fine print. I also will never use CheapOAir again. I guess I should have questioned my judgement when I saw the name of the company.

I made several calls and was on hold an average of 25 minutes each time. Most of the calls there was a lot of static and it was difficult to hear. Agents put me on hold for extended times. One agent gave me inaccurate information. The last agent I reached was efficient and handled my call in a professional manner. The booking change was confirmed, but I have not yet received a ticket. All agents were polite, and all seemed genuinely interested in helping while using a cumbersome and slow process.

I had good response from the representative I talked to, prompt, and did his best to made my cancellation possible. Informative, took his time, and gave the referral to the travel protection insurance.

As always great and professional service. I hope to continue to work with OneTravel for all my travel needs. I hope they continue to give us the great prices on all our travels and hotels deals. Thank you for always giving me the best service possible.

I am very happy to buy my ticket with you and the saleslady was very nice and explain everything. I am traveling next month and always enjoying buy my ticket with CheapOAir. Love to travel and love to buy my ticket with you.

The flights were fine - we got nickel and dimed to death - no luggage, no meal, no sitting together, no aisle seats - EVERYTHING was more money. We prevailed. Then, when we got to Cancun, the car rental agency did not even exist. No one had heard of it, there was no signage, no one answered the phone number - nada. I ended up renting from Hertz at 4 times the cost. CheapOair refunded me the original cost but won't cover any of the additional cost. Stay away.

My email from CheapOAir said to call in for best price and I did. The young lady was very helpful since I was purchasing the ticket for a woman that needed a direct flight and wheelchair assistance. She helped me all the way through to find the best flights and all the extra that I needed. I am glad I called.

When booking flights for our honeymoon, I was also in the process of changing my name. Due to a complicated series of events, it turned out that I needed to update the name on my flight reservation (for a flight 5 months in the future). In calling to update my name, I was quoted $200 to change three letters on the reservation, or given the alternative of booking a completely new flight. Eventually the agent helped get the total down to $140, but this still seems like a ridiculous amount given my past experiences with airlines who would happily make adjustments for nothing. CheapOair proclaims to "provide the best care and support" for any "bumps along the way," and I couldn't find this to be further from the truth. If something as small as a name change on a reservation was such a hassle, I am concerned about what our actual flight experience will be like, and as such, cannot recommend CheapOair to anyone I know.

We hoped to save a few dollars by booking a Christmas ski trip to Canada through CheapoAir. The night before our 7 AM flight, we received a call from the airline letting us know our original flight would be delayed. Knowing this would cause us to miss our connection, we contacted CheapoAir for a resolution to the issue. The agent who took our call INSISTED that our flight was still on time, despite the fact the airline's website showed the flight as delayed. CheapoAir refused to do anything to help us rectify the situation. We had to repeatedly contact the airline directly, and thankfully they were eventually able to rebook us. CheapoAir did absolutely nothing to help us, leaving us questioning what we were paying them for in the first place. DON'T BE TEMPTED TO BOOK THROUGH CHEAPOAIR! You may save a few bucks off the top, BUT IF ANYTHING GOES WRONG, YOU ARE ON YOUR OWN!!!

I have requested for rescheduling my air tickets on 21st Dec '19 through booking reference number **. They have processed payment and told me that I will get the revised ticket in few hours. I got a revised ticket with the wrong passenger names and gender details. Contacted them immediately to get the correct the same. From 21st Dec '19 till 6th Jan '20, I had spoken to multiple customer service representatives, they have been saying we will send revised tickets in a few minutes. They also offered me $50 credit for the inconvenience. But have not received the correct tickets till now. They were telling me the names are appearing correct in the airlines portal, go and download the same from the airlines portal. My sincere advice is not to book tickets through CheapOair if you have plans to reschedule or cancel the tickets. Have no words to explain the recklessness and inefficiency of CheapOair.

I understand that there is a service here and that it is cheap... but I realized my mistake in 30 SECONDS and was still charged $50!?! What the hell, very dissatisfied to say the least. I told them it was ridiculous and they still tossed their policy in my face, which was a nuisance when I already told them I was happy to rebook it with the correct date (I messed up) and lo and behold that was $1,000! So, frustrating...

Don't trust. They don't refund. The flight was set on the wrong date, wrong time, nothing was right and they will not refund or fix the issue. Don't trust them. They wanted more money to fix this problem. I recommend using a different travel agent if you want your trip to be trouble free. Don't use CheapOair.

I did my reservation over the phone and the customer service was impeccable. Everything was explained and discount applied in less than 10 minutes. I will use this company to book all future flights. I will recommend this agency to my friends, family, and coworkers. Thank you!!!

Thank you so much for giving me a partial refund as being a senior citizen we are not very good with making reservations on our own.

I had to wait outside Kunming airport for 9 hours, without food or drink (cards do not work), after paying 620 USD for business class upgrade through Cheap-o-air. Due to sickness, I consulted cheap-o-air whether I could upgrade my flight to business class. The agent offered me business class on a different connecting path, which included a 12 hour stay at Kunming airport.

After 5 hours on the phone being passed back and forth to multiple incompetent agents, CheapOair let us hanging and they would not help us to either rebook our cancelled flight, or change the name that they have incorrectly entered in our booking.

The customer service officer was very nice and informative. I was able to follow the instructions well and they were very well appreciated and I appreciated time he took to explain it. I look forward to the trip. I'm glad to fly with American Airlines.

I had booked through Cheapoair in the past and this was the 2nd time an incident like this has happened. The website asks the ages of travelers. I put the ages of my kids as 13 and 15. Cheapoair booked them as being children ages 13 and 15. The first time this happened the airline we were flying just changed the tickets for us and had us pay the difference. It is not my job to know what airlines charge a child price for tickets for kids over the age of 12 and what airlines charge an adult price. CheapOair only asks the ages of the travelers. It is their responsibility to know the difference and book accordingly.

Representative was not attentive to my complaint in the beginning of conversation and a little too pushy into a flight that did not benefit me. I was taking a cruise that I needed to work around those dates and times the rep was not listening.

I purchased several flights from this "Travel Agency" in the past. I I never really had an issue where I needed assistance, which is the only reason to use a Travel Agency, until today. I needed to move a flight out by three weeks. The new flight cost is $315 less than the original flight due to the more advanced purchase time frame (if the new flight is purchased directly from the airline. I have also learned that CheapOair is more expensive than buying direct). The CheapOAir agent let me know that my new cost was going UP by $300 per person. Didn't really want to spend time on it, just told me to contact the airline directly and purchase a new ticket from them. I am sure there is a commission involved....

Tried to book a flight to London UK. For some reason I kept getting an error code due to the age of my kids. Called them, and the agent told me, the flight was. Sold out and the new price was 20% higher. Sounded fishy to me, I hung up and went to airline site directly and got the discounted rate from the airline, 4 hrs later the "discounted rate is still available on CheapOair. Yet they claim it's sold out. Sound like a game of bait and switch.

First of all, we noticed too late that the recommended flight we ended up booking would have very little time to get through international security to the domestic part of the airport. However it was Christmas so there were less crowds and lines so we thought we would be ok. We called a month ahead to customer support three times to confirm our seats, making sure to reserve seats that allowed us to use the airlines bassinet. We were told we were all set after several failed attempts by the staff member on the phone to update our booking.

This company charged me insurance for my day and yet my dad was not eligible for the insurance because he was not a Canadian resident. When I called to get a refund they gave me the tour of the company. I had to do a 3 way call with the insurance company to get my money back. This was in 2019. In 2019 they wouldn’t change the return flight for my dad even after explaining them that he had an accident and he couldn’t take the scheduled flight. I had to pay $850 for another ticket. This is the last time when I will be using this company! Customer service treats you like you owe them money!!

Prompt. Resolution of problems. Agent was courteous and knowledgeable about his job, reassuring change of date is possible. He was quick, cool about my demands, he never lose his cool. Easy temperament and quick to reassure me that the resolution is coming.

I tried to buy ticket from JFK to India for 02/23/2020, price shows 915. When I choose flight it jumped up 951 so I call customer service. They told me it was page error. It will change next hour which makes no point. She told me if I buy ticket from her it will be 1890. I said, "Thanks. I will pass." I think it's trap. Shows different price before you choose flight. So I will not buy ticket from this company, bunch of Indian crook.

Horrible service. They wrote the wrong name on one of our tickets and impeded us from getting on our flight. We showed up and tried to get the name changed but they were no help at all. They did not give a refund and did not make any effort to help. They put you on hold on purpose so you miss your flight. I will never go through these people again.

The readiness to help and not to be worried of extra charges for the assistance is commendable. I was also quite impressed with the speed with which they secured and confirmed my reservation. Great job guys.!!. Next time I want to fly..I'm glad there's a place I could go and feel safe. Thank you again.

The flights through CheapOair end up costing a ton more than if you were to book through another airline. They charge for carry on bags and the prices are outrageous. No refunds except credit for future purchases. You can get cheaper prices directly through the companies.

I wanted to change a flight that was five months out - just one day - a hundred dollar flight from Paris to Dublin. I was told that in order to change my flight one day with four months notice that I would have to pay 120$ per ticket and then they tried to charge me $900 for the flights. When I told them no and that it would be cheaper for me to just buy an entirely different flight and leave the seats empty, I was told that if I did that I would not be permitted to catch my connecting flight back to Bangkok. The only thing I can say to recommend CheapOair is that they allow you to use Paypal to book. I won't be using them ever, ever again.

Once you book the tickets always make sure to confirm with the airlines before you make any plans. The biggest scam is to confirm your ticket from CheapOair side without even getting confirmation from the airlines. So like me and several others you will be stuck in airport running here and there without a clue as to what just happened when the airlines tells you that your name is not there in the system.

Please do not use this company! In early October, I was 7 months pregnant and planning a family trip for the Spring WITH our baby. I found the flights I wanted at a good price on CheapOair’s website, but BEFORE booking, I called the company to confirm that I COULD ADD my baby as a lap infant after she was born. I was assured that this was no problem for them. With this assurance I went ahead and booked my flights online on 10/15/19 for my husband and myself. On 12/21 our baby was 3 weeks old so I called CheapOair to add her to our reservation. The rep kindly took all of my information then put me on hold for a moment. Upon his return he told me that I would have to call the airline directly to make that addition (not a change, mind you) to the reservation.

Just to cancel my ticket to India, a month in advance, they took $500 even though I tried explaining them my emergency situation. Will never buy any tickets from them going forward. And would not recommend anyone else to do so.

I booked a flight to Korea with Cheapoair in August of 2019, nearly four months before my actual flight. I did a flexible date reservation, leaving between December 24, 25, and 26th. His The date I was given to fly was December 25th, 2019. Three days before my flight, I got a call saying that my flight schedule has been changed, and that now I needed to leave 26th- and that there would be a next-day layover. Frustrating, but not the end of the world, fine.

I booked my flights online (international) and then tried to select seats but couldn't find any paid seat. How do you find that you can select a free seat? By selecting seats - Be clear on that. I did not confirm the seats and called Cheapoair to see if they can find any solution. Because I have never paid for seats for international travels as it comes with booking charges. Person on phone told that I have selected some seats which he can see and it's paid. I told him I don't want to pay for the seats. So he said he will cancel the selection and book free seats. Now I was checking credit card and came to know that I have been charged 250$ for seat selection. They arguing that it's my fault and nothing can be done. They didn't send the recording of the call as well. People kept transferring the calls and never got a solution. It's a waste of money and time.

Booked a Christmas trip 6 weeks in advance... Thought we were getting a good deal considering the busiest time of the year to travel... What a HUGE mistake! We will never use them again. Very little information provided at the time of booking. Approximately a week before trip, "nickel & dimed" with various additional fees that were quite high but at that point no choice but to comply.

After prepaying for 2 nights of a Hertz compact car with my airline and hotel reservations through CheapO air I suffered the worst experiences of my life. After arriving to the rental car counter at 1:00 am in Providence, RI, I was DENIED a car because I used a debit card to make the purchase online and they ran a credit check despite having paid in full and with a 650 score. Was left to sleep in a wheelchair in the airport until 6:00 am when Enterprise opened and I was able to get a cheaper car right away without any song or dance. I am 65 and disabled. I was not able to get to my hotel and suffered excruciating pain as a result of having to stay in a wheelchair for over 5 hours.

Booked flight tickets for my whole family for a trip to Kuching, Malaysia via MAS. I clicked on an ad that showed when I was on another site (Agoda.com). The price offered was attractive for the flight tickets and the process for booking and payment was extremely fast. However upon checking out, the final total amount was much higher than the amount advertised. In fear of seats that were very limited (we have already scouted other sites), we went ahead and proceeded with booking the seats. After checking out, we realised that it did not even include baggage so we called to book. The prices this site charges for luggages are 5-8 times more expensive than it's competitor sites. The markup is ridiculous!! I wanted to cancel my reservation and I was with their support for very long going back and forth. They told me that I only have that day itself to cancel my reservation. After that 1st day of booking, I will no longer be able to cancel it. Ok fine...

Leighton took our call about a flight online. It didn’t include baggage, but he booked us on a slightly upgraded ticket with luggage for quite a bit less than the other ticket with baggage charge. Easy to book, friendly and quick.

Made a mistake with the time of my flight. Noticed my error just over 24 hours later but still had to pay for a flight change. So many added expenses like just having to pay for a seat. Not an upgrade, just a seat I should be able to get with my booked flight. But, the people I spoke with were very courteous and tried to be as helpful with what could be offered.

I’ve been using your services for close to 2 decades. Always professional and courteous. My last experience was amazing as the agent really went above and beyond to obtain airfare for the timeframe and cost of my travel plans on this particular booking! Next is Australia I’ll need your help again.

I have used CheapOair for several years and give nothing but praises for their customer service care towards servicing your reservation needs. They do their very best in finding the best deals and the dates you wish to fly out, the seats assignment you wish to have and more just to satisfy the needs of the customer. I have a special needs son. He needs to be sitting with me at all times so I can caregive for him. The person helping me (Skye) went out of her way to accommodate my needs just for my son. She found me the best deal and the seats I wanted and my departure date I requested. She was very patient with and I with her so I can get what I needed for myself and my son. Bottom line, I would never ask anyone else to do my airline hotel reservation except for CHEAPOAIR. Their quality of service is outstanding. Thank you CHEAPOAIR and thank you Skye for making our reservations. God bless and Merry Christmas.

I purchased a ticket for my nephew to come home for Christmas. At the time, his employer had him stationed in Dallas and he was expected to be there through the New Year. Just before Thanksgiving, they transferred him back to Colorado. I call to cancel the reservation and was told it would cost me $50--no problem, I expected that. Then I was told there would be a $200 PENALTY for re-booking a flight with the same airline! How ridiculous! It's not like they couldn't sell that seat -- airlines overbook flights all the time (which should be illegal!). This is a really poor way to do business -- unethical, immoral, and basically a rip-off. I'll remember this next time I book a flight. It won't be here!

It's my first time to go abroad and fortunately, I came across CheapOair! I planned and prepared my activities/itinerary in no time with much savings! They have all you need! All-in-one package! My only problem is that they have no toll-free contact phone number here in the Philippines. The number provided to me cannot be reached.

Reserved a hotel and showed up to the hotel to find a concave bed. At that point I refused to stay there and called for a refund. Expected to pay a service fee but CheapO airs fee is 50%. Regardless if they offered a bed of hay they still take 50%. I’ve used many of these sites for at but never hotel. Stay away from cheapo air for your hotel needs as by the time you get to your hotel your time has expired to change or cancel.... even for a dump of a room! I repeat STAY AWAY!!

I bought a ticket, in less than 24 hours needed to make a change. To add one letter, I got charged $25. Then I wonder if I needed to put my complete middle name, which I had to. This was the next day, I called to put my full middle name on instead of only the initial letter. I got charged $210. They never told me that they will charge the complete price of the ticket again. I found it out when I went to the bank and got charged $35 for insufficient funds. Called CheapOair. They said that that was the way things were done and that the reimbursement will take 7 to 14 days.

Last night I was 4 hours on the phone with my agent. He was so patient with me, answered every single question diligently. The only reason the phone call took this long was because I was changing airports, changing times, changing days and through it all he maintain a respectful and patient manner. If I could talk to him from now on for future bookings I would. HE WAS AMAZING! This review I'm sharing right now is not enough for me to say how grateful and happy I am with his service. 1000% SATISFIED.

Thank you for solving the adding my middle name in my ticket to Spain. It was diligent and well done. The submission of my middle name could have been a glitch, but fortunately, I can travel to Spain in April without any inconvenience.

This was an excellent experience. We were able to find a fare that worked for us. The agent was kind courteous and looked out for our best interest. This is the second time we have used CheapOAir. We will use it again and recommend it to friends.

I booked a flight in April for my family of 4 to the Philippines for January. Unfortunate circumstances caused us to cancel the trip. I booked the tickets with CheapOAir and was financed through Affirm (since I didn't have the entire amount to purchase at the time of booking). Total cost of the tickets (including travel insurance and seat selection) was $2558.

I made a mistake on my reservation. I had to cancel the flight that booked. I paid for processing the cancellation. The staffs handle it and everything went very well. Thank you. I will book the reservation with this website again anytime.

The agent I worked with was very clear and helpful and precise and gave me information detailed information regarding my flight payment. He was very clear and I thank you for that. I was especially glad to hear about the insurance rate and the price was so low and affordable. It makes me feel more comfortable with my flight knowing that I'm in good hands. Thank you.

Bunch of Liars! Zero respect for customers! Sent me booking confirmation. When I went to airport, there was no booking. When I called US support line, bunch of braindead dinosaurs picked up the phone, asked 1700 questions only to confirm that it was I who booked the ticket and said, "Sorry, there was a system problem. We should not have sent you confirmation because price went up. But we will book another booking for you and call you in 10 mins." Never called!!!! Of course, never booked anything. Never got any apology for the service (??) they provided. My one advice to all of you "Stay AWAY from this cheaters - CheapoAir!!!!"

I booked an international flight for my wife and a kid and had a wrong date of birth when I booked. I called the customer service within 24 hours to have his date of birth fix and the agent told me that everything is good to go. They flew to their destination without any issue. But on the way back (return), airlines declined to boarding my kid because of his age. I called customer service (Cheapoair). They did not help at all. They made us stranded at the airport for more than 24 hours. I finally booked flight from Another Airlines and get them back to United States.

I booked a ticket to Cancun and wanted to switch the ticket to a later, same day, non stop flight. I knew I would have to pay some sort of penalty and I thought buying the support package at the time of purchase might help. I found out, while on the phone with them, that the support package at CheapOair expires 24 hours after the original flight is booked, and I was making these changes one month later, so it was worthless. I was told on the phone call to "customer support" that I will be able to change the flight but will have to pay a number of penalties to do so.

I tried to make reservations to go to Mexico but my credit card was declined, your agent kept one of the reservations and charged my credit card for going. I'm booking a 2 way trip not a 1 way. I booked another flight with Alaska airlines for the same destination but my credit card bill came in with a $567.96 charges on it that I thought was cancelled when I talked to one agent at ** on 10/28. I tried to talk to your agents yesterday. I was on the phone for 2 hrs trying to resolve the issue. Please help. I work hard for my money and I'm not going to let this go.

In my opinion, this is the worst site for checking your flight. Once you think you are finished, there are so many extra steps to go through. I call customer service... Had to wait a long time. Rude. And not explain well. It's up to your chose.

The travel company I previously reviewed reissued my ticket with the correct name. Although I do believe this could have been taken care of quicker and with less stress for my family yesterday I do appreciate them coming through.

We were most upset recently, in October 2019, when a close friend died in Wellington NZ. We live in Christchurch NZ and the air fare to Wellington is usually reasonable (under $600 for 2).We were more upset to find that the cost for 2 of us, pensioners, was a total of $830 NZ. Although it was far too much for us, beyond our budget, we decided that we had to go. We noticed it was called CheapOair but didn't imagine that it was not NZ based especially when our paperwork confirmed $830 NZ total. (It was only after my Visa bill came in with a morphed charge,of $666pp with a conversion charge as well, did we notice in smaller print lower in the page that it was in quoted and printed in USD....) We inadvertently spent 1345.45 on a return fare, on one day, to Wellington, a one hour flight!the company reversed the $US 7.9 collars conversion fee only. Caroline **

Excellent service. Professional, efficient and courteous. Representative was very patient and knowledgeable. Was asked to please hold as she was checking further which I appreciated very much her thoroughness. Made important recommendations and repeated all steps of the booking process. Highly recommend your company to friends and family.

I was booking online but was confused about the possibility of extra fees for seats after paying to upgrade. I called the 800 number and spoke to a representative who was VERY patient and helpful. He was almost too thorough in repeating every detail of my booking, but I appreciate that he answered my questions. He found aisle seats for the large person I was buying the tickets for. The ticket price was reasonable. Overall, I'm very satisfied with my experience.

They offer you the option of a "flexible" ticket where you only have to pay for the difference in the ticket price once you change your ticket, the only catch is that even if the price on their website is exactly the same as your initial ticket, those prices now apparently doesn't apply to you anymore and no matter what you do you will have to pay additional fees. It seems like they think by calling an apple an orange in their terms and conditions it actually makes the apple an orange.

The agent who help me was the best I have ever worked with. He went for beyond what other agents I have worked in past. He help me get the best fare, best time for our 48 Anniversary trip. I will always use CheapOair.

I booked an international flight and didn’t put in our middle name coz it didn’t flag as a required info when I booked. I called the customer service to have it fix and the agent told me that the only way to fix it is to cancel and rebook my bookings. This suggestion of CheapOAir agent will cost me in total an amount of more or less A round trip ticket to the Philippines!!! Which is very ridiculous!!! To think that Our flight is on July 2020.. like 7 months to go. It’s not gonna be tomorrow to be impossible to fix without going through that cancellation and rebooking. If the middle name is a “required” information, then fix your website and don’t let the process go to the next step until all required info are filled in! I feel like this somewhat a trap for travelers so you guys can get more money!

The instructions about the flights were wrong and it was saying that I do not have a checked luggage included with my ticket and I added and I have learnt I do have 2 and they don't pay refund my money!

I booked a car rental through Cheapo Air. I paid Cheapo Air $19 and was told that I would only have to pay Alamo Car Rental when I picked up the car. They laughed at me when I showed them your quote. Not even close and I had no choice because it was around 2 am and I had 5 hours to drive with 2 women and a young boy. I had to pay $1,171. I do not think that was right. They took advantage knowing that I did not have a choice. I am very unhappy about that.

Camilo was very industrious trying to get me a cheaper flight. He explained everything about why I should upgrade the ticket. I would have saved some dollars if I had just booked on-line, but I was confident that he looked out for my interests in assuring that I had everything done correctly. He did a good job. Give him a bonus!

Stay away as this company is a big scam and dodgy!!! This was my first time with this company and now is the last time too.. I had very bad experience with this scam company!! Their call centre customer service representatives lacks in ticketing knowledge, coordination, airline policies, not properly trained. They always put you on hold to wait for more than hour and also same when they transfer your call to their supervisors again one has to wait for hours, which is totally frustrating and annoying. They doesn’t know how to work with the names according to the passport!!

I learned a very hard lesson with Cheapoair, please learn from me and never trust them with your business. I booked a flight to return from a foreign country to the USA with them. They sent me a confirmation email and charged my credit card for the flight. When I wasn't able to check-in for my flight, I messaged cheapo to make sure everything was alright with my booking, to which they replied that it was indeed okay. They told me to just physically check-in at the airport. Well at the airport I found out I had NO flight reservation. Cheapo Air didn't follow through with my booking OR let me know that the reservation had been canceled.

Phone reservation. Thank you for your service. I’m a little nervous. This is a new airlines for me to be using. I’m flying out of a different state than my home state. Thank you for your help with the attention to detail so that I am covered & well taken care of for my March travel.??

I was online booking a roundtrip flight from MSP to LAX in March. A popup box came up and said that if I called CheapOair I would save money if I talked to an agent directly. I am a senior, disabled and on a very tiny and fixed income. I have been saving forever for this trip. 1st the agent did not inform me that there was a fee to use this service, he kept talking really fast and would not slow down or stop and answer questions I had. At the end he was asking if I needed baggage and some other service, both for $9.95 and I kept saying no I had a trip insurance policy already. I said several times that I did not want anything but the ticket. At the end he said it would be 277.47 would that be OK. I said, "Yes, but what are the breakdown of the charges?" He said thank you and hung up on me!!!!

I booked a ticket for my brother to come visit our sick mother. I put my credit card information in at CheapOair and along with the charge I authorized was 4 other fictitious charges that no one can explain. Be careful putting your credit card information on this website. Do not use this website!!!

I was looking for flights in Australia so we could meet up with our daughter and her family, who live there, to get to the same place at the same time so we could take a cruise together and then return to their home in Hobart from Auckland. The booking agent was wonderful! He was able to arrange the whole thing.

STEER CLEAR from this company!! I bought a roundtrip ticket to my home country and a month before my flight they changed my whole flight schedule (removed the arrival to my country) without my approval. I called and spoke to a guy named Bogda and after 2 hours on the phone he told me that after speaking to his supervisor (Anna) there was nothing he could do. I paid $1000 to go to my country and now I'm going to have to pay more somewhere else in order to go see my family. Again, PLEASE STEER CLEAR!!

I'm reluctant to call the customer service but I'm glad I called. The person who helped me or whom I speak to is very helpful. He helped me a lot what I need or asked. Thank you so much for the help. He is an Excellent customer service person!

This was the worst experience of my life as far as flying is concerned. My return trip was booked 7/31 for 12/2 and it changed 4 times. No phone call or text. I found out through email which I hardly ever check. The first 2 times they were able to change it back to a reasonable time where I was to return from FL around 5:30 pm but the last time I wasn't able to return until 2:30 am. I tried and tried to change it back because the trip was already paid for but to no avail.

I have attempted to book airfare San Francisco - Copenhagen for two days. CheapOair published an online rate and also offers a $50"sale" code. I selected flights, entered passenger and payment info, then got a message that the fare was no longer available. I was directed to a fare $50 higher per person. Again, I entered passenger and payment info and the purchase appeared to go through. However, instead of confirmation I received email that the booking failed. So I called the travel agency and was told that pricing is dynamic and neither of the fares I tried to book were available.

I bought round trip tickets for 4 of us (7 months before actual travel date) for a long haul flight (17hrs one way) and purchased, for an extra fee, enhanced seat assignment since I was traveling with kids (to ensure we sit together). 10 days before the travel, when I log in to the airlines site, I notice that my seat assignment has changed. The reason I purchased the enhanced seat assignment was to avoid this and when I called up Cheapoair, they politely said that it was airlines rescheduling and they couldn't do anything and refunded the fees.

This airline facilitator seems legit at first...until you check out. I attempted to book a flight from Austin to Washington National Airport in D.C -- two weeks in advance. The site does not ask if there is any military affiliation, either. I chose my dates and checked out and saw the system had changed my requested dates to earlier (and more expensive). I attempted to change the dates on the website, when I realized they were charging more money for the flight. I then called the contact number and spoke Alex who informed me my option was to Washington Dulles airport -- 48 minutes away.

I booked a Spirit flight through CheapOair. I bought two tickets for a total of $511. Then I got the confirmation from Spirit indicating the ticket price was actually 429. I then checked Spirit's website and discovered that I could have gotten the SAME tickets directly through Spirit's website for 429. That means CheapOair's fee was more than $80. INCREDIBLE. I then tried to cancel my ticket through CheapOair and rebook through Spirit. That's when I discovered they actually don't guarantee fee-free cancellation within 24 hours as advertised. It's actually COMPLETELY dependent on whether the airline allows it. When I complained about their undisclosed exorbitant fee, they refunded $50. That's the only reason I've given them two stars rather than one. I'm in New York, and our Attorney General has sued companies for failing to disclose fees to consumers. I'm reporting my experience to my state AG's office as well as the FTC.

Please do not chose CheapOAir, it does not matter what other option you chose just know that CheapOAir is the worst choice. I had booked my flight then later got badly injured and tried to reschedule or do anything to change this flight! I was injured and needed three surgeries and could provide a letter from the surgeon explaining that I am not to be flying. It was a connecting flight and individually the different airlines had policies for medical emergencies to where I could have canceled or rescheduled my flight for no extra cost.

Please don't use this booking company, they're a scam when it comes to rewards. When you redeem your points for a gift card, you won't be able to use it at all. I hate them, bad customer service and you be on hold for more than 2 hours to speak with a supervisor.

Very disappointed with the customer service and lack of communication on gift card redemption restrictions. I received an electronic CheapOAir gift card for Christmas last year. Was trying to book a flight with Spirit on Black Friday and had my selections made, noticed there was not an area to input my gift card information. Called in to inquire where I could put in that information, took a screenshot, was advised that it was near the Promo Code section and would read Promo Code or Gift Card and my screen did not read that. Tried reloading the page. No difference. The representative did not ask what airline carrier I was trying to book and basically could not help me because I “should be seeing it there.”

Our agent was very helpful in booking a new flight, and getting a refund on the flight that was cancelled. I didn’t have to stand in line for the refund. The flight was cancelled because of inclement weather in Denver.

Good service so far. I just need more information on the baggage policies for international flights. I did not realize until after I bought the ticket. The website should say if the flight will accept 2 checked in suitcases or 1 and how many lbs.

This company make sure to correct a minor flaw that happened in the website they were using and they manage to correct it very quickly and ethically. I not only redeem this company now, But I also plan on using this company next month and book a flight. This time I will be more prompt to check what documents one needs and make sure that if there is a country You are going through that you make sure that if visa is required that you have it.

Our annual vacation to Manassas, Va is the highlight of the year. Our trip is normally by car, but this year we decided to fly. I had used CheapOair last year on my Alaska Vacation, and was very satisfied with their service, so opted to use them again. The service I received this year was beyond "Outstanding". I actually felt like I was the only customer in the world, and everything they were doing for me was to make my vacation the best flying experience ever. The gentleman who did my reservations is definitely an asset to your company. When we were finished, I had no questions to ask, because he had explained everything to me. I have never had Customer Service this great.

I searched to book a flight with a specific depart airport. The online comes up first in nearby airports. This will give you anywhere. Look further down at the airport you have chosen. I clicked the first one and presumed I had booked the airport I wanted. Wrong. It was a nearby one so all money lost as these prices are all none refundable. Good scam really as I had to rebook another flight from the correct airport. The agent on the phone shouted at me, "Don't click nearby airports." So now I have lost money, booked a new flight and had to book an extra night in a hotel. Don't think I will use the again.

For some reason every time I book a flight I make some kind of a mistake. It’s inevitable! CheapOair was happy to help me fix my booking. They actually called me within one minute of my booking to verify all of my information was correct and helped me pick seats. I was so frustrated when I got on the phone with them because I accidentally booked my husband to arrive a completely different day. Not only did they change it so he arrived the same day; but they also got him on the same plane with me. I really appreciate the staff at cheapOair!

I have used CheapOair twice both times a disaster. First time I had booked to air tickets to accompany a cruise, a few days prior my Husband was not able to go, he is a Physician and had an emergency with one of his clients. I then invited my Son to go. The Cruise line was happy to change the name on travel documents, but when I called Cheapoair they refused. They suggest I call the airline direct. I did, they say if I had booked directly with them they would change names for a fee, and Cheapoair would have to do the change, called again they refused. I attempted to purchase brand new tickets but all sold out on all airlines. I had to cancel my trip. A loss of 4000.00plus.

Only minutes after booking refundable flights through Cheapoair I needed to cancel. The airline charged me $50 and then informed me that my card would not be credited for 14 days. That should be illegal.

I booked online on Tuesday evening about 8:00pm going from Atlanta to Ahmadabad. Next day I realized that the middle name was missing so I called to fix it. In order to fix it I have to purchase a whole new ticket and pay extra $220.00 and I was told if there any price difference happened I have time to update within 24 hrs. and because there’s a Thanksgivings holiday on Thursday so my grace will be extended till Friday Nov 29/2019. So I ended up getting a new itinerary with additional charges of course. I saw the promotion price online on Thanksgiving day but thinking your office is closed so no point of calling that day and waited till following day to call for promotion price.

As an elder with unreliable technical skills, my belated effort to find a return flight for 5 family members from Spain to New York City left me frustrated. I finally tried the phone number on the web site. I grew increasingly pleased, surprised and finally grateful as the agent patiently worked to find tickets. He eventually found seats on a flight for considerably less expense than I had been resigning myself to. His intelligence and diligence are a great asset for CheapOair and I hope he is well compensated.

They are not an honest and transparent company. The hidden fees are in the booking and taxes fee lump together. When I booked, I never knew there was a $200+ booking fees! All in all, don't let their name fool you, it's definitely not cheap! What all the 1 star reviewers said is true, it feels more like a bunch of dirty gimmicks behind the scenes. I'll see what happens when I actually go check in on the flight dates. If I'm not in the system, I'll sue them and report them to the Better Business Bureau!

I picked out outgoing and return flights, but made mistakes on arrival dates and times as well as return dates. Called customer service and after two or three tries, my service rep got me rebooked on flights that made me happy. Spent lots of time, but eventually got it right.

I needed to cancel a booking, but it was at 48 hours after making it and 1 week before the flight, and learned the ticket was nonrefundable. I would have been okay with credit toward a future flight but the credit was at 75% of the original cost plus I had to pay a $50 cancellation fee. What? And I was informed that when I use the 75% credit, I will be penalized $200. So, in essence, for a $400 ticket I will actually get $50 to use toward another flight. That's outrageous! I am filing a complaint with the FTC and any other regulator I can find. I will NEVER use this service again.

I saw 1 price and an airport 10 minutes from my home that was convenient for me, the flight that I booked was much higher and 30 to 40 minutes away from home, it also has 1 stop. The original flight I saw was non stop, why did it change so fast?

They answered the phone very quickly. It was late at night but the Rep was very friendly and upbeat. She was very professional, made the process very easy. She was clear and easy to understand. She made me feel like i was calling All state.

Booked via phone for my two older children. Very helpful customer service. Customer service was knowledgeable and able to answer questions I had. There were no issues when arriving at airport with their grandmother. Flight went smoothly - flight attendants were very nice to children and helped them to exit even though it wasn’t required.

I was charged a fee of 52.53 for a service fee and was not told ask for a refund. Got hung up on. Ask for they survey hung up on me. Waited over 2 hours going back and forth. Also the flight was cheaper on the airline's website and they still would price match per their policy and I do have screen shots of the price on the airline's website. Ripping people off their hard earned money. That's not good customer service. I will not deal with them anymore and will let everyone I know about this.

Just letting you guys know that I lost 120.00 dollars because of your website. I input the credit card information on your website, after this was done you guys sent me an email stating that the booking was not made. After this an email from Viva air Peru was sent saying that my flight was confirmed, this happened twice! Once with CheapOair and one with One travel. After calling you guys for help the woman told me that I was responsible because I made the reservation directly with viva air peru, this is not true. Viva air peru is an airline from Peru where the currency is in peruvian dollars, I used your websites and both times the error came up, "another person booked before you no charges were made".

Booking # **. Site was unstable, kept clearing fields when inputting ZIP. Had to rebuild but then flight info would change. Absolutely buggy! When I got all to work (or so I thought), system populated my billing name (parent) for traveler’s name (son)... which I did not catch. So when I called to correct they wanted to charge me a ‘correction’ fee and they would have to cancel and re-order tickets w/o guarantee it would be same flight at same cost. This was not acceptable.

CheapOair easy to use, friendly customer service and above all find you the best price for your flights And when I made a mistake they were very friendly and quick about fixing my type all on one of the names on my flight.

They offered me to pay $22 for flight insurance. Over 6 months before my trip I have a need to cancel for work. They attempted to charge me and additional $50 just to cancel the flight. They then point me to a third party "travel insurance" I can file a claim with and MAYBE get the cost of my flight back. Misleading and sketchy! DO NOT RECOMMEND.

1st the bad. Needed to change my flight from San Diego to Sacramento. Customer service was great. I received a confirmation via Email. Thought it was a done deal. That was until I got to the airport and found out they never confirmed with Alaska airlines of my new booking. Contacted CheapOAir and he told me there was not enough time to send the information to Alaska airlines, 5 minutes isn't enough time to get on your keyboard and hit send? Needless to say I missed my flight.

On the whole, as a first-time user, I was very pleased with the willingness and courtesy of the customer service representatives I dealt with. I had one complaint - I was double billed for the car reservation and it took over a week to get that charge removed. I am willing to use their services for future travel arrangements.

I booked a flight, hotel and car rental through CheapOAir. I wasn’t familiar with the area I was flying to, so I asked the agent to book my hotel and car rental close to the airport, he assured me, it was a good hotel, with good reviews in a very good location. When I looked over my itinerary, I looked at the distance from the airport to my hotel, and the location. The hotel had very bad reviews, an hour and 15mins from the airport, and in one of the most dangerous cities in the Nation. Spoke with a supervisor, manager located in India, no call centers in the United States. I cancel my hotel and car rental, CheapoAir did not return my refund for the hotel, and stated it will take two weeks to get my car rental refund. CheapoAir have cheap air fairs, but they are fraudulent. I will never use this service ever again in my life.

Really worked with me to get the best flight for the restrictions that I had for my meeting. Very patient and even added my frequent flyer mileage to my ticket. Allowed me to exclude airlines that I did not want to use.

Updated on 11/22/2019: I received an email after another follow-up and CA blog that CheapOair has refunded the overcharged amount and I was told that it will take 7 to 14 days before it shows in our account. If this comes through I consider the issue resolved. This should not have happened in the first place. I am trained on client service excellence and I know that if clients are truly at the centre of service this rarely happens as timeliness in many surveys is among the key drivers of client satisfaction. Timeliness is all the more important if the error is by the service provider.

Flight Houston to West Palm Beach. I already submitted a survey of my call with your agent. The call was very easy. He directed item by item as we completed the booking. He made it very easy, giving me times to ask questions of which there were few because he supplied info very masterly.

I thought I booked a flight Sunday evening. After going to bed, I saw the next day when I checked e-mail that the booking was a different price and I needed to call. I called and was told the tickets went up $500. I was not happy when I spent over 45 minutes the previous evening to book the flight and was told it was booked only to find out it wasn't. Now I need to come up with a lot more money to cover the cost of the flight. I was told it was booked Sunday evening, but then found out it wasn't!

I fly 6-8 times a year and I always book my flights with CheapO Air. The primary reason is their website. It is very easy to use and to understand. It is well organized, quick, and accurate. The second reason I use CheapO Air is of course the best prices. I was surprised with this booking with excellent personal service. The website offers one way and round trip flights. However I wanted to fly into one city and fly out from another city, so I logically figured I needed to make two one way reservations. Just as soon as I booked the first one, a reservation agent from CheapO Air called me. Once he understood what I was trying to do, he handled it right there on the phone and got me good flights at less cost. He was polite and professional and my trip will be a success.

I am very impressed with the service I received from the two representatives of CheapOair. I have had better serve with cheapo than with other airline or traveling companies. Both reps got their info from me and solved my reservation change. They did it in a polite professional manner.

You advised me via Email, concerning fact that if I made reservations on your website, I would earn 4000 points. When I went to Website as advised, it locked up and would not allow me to complete reservation. I contacted my credit car to ensure no issues from that end, which there were none. As the reservations were for the Christmas Holiday, and limited opportunities available, I made the reservations verbally immediately, using the telephone number provided. When I advised booking agent about points I was advised/referred to Customer Service, who referred me to another Customer Service group both separate numbers. Last Service Organization told me to go on Website, explain issue, re my 4000 point rewards for satisfactory resolution.

Both were very professional and helpful. Jamarion expressed understanding and concern regarding my operations and leg issues and provided wheelchair assistance. Also got me flights that expedited my time in air. Stella was pleasant and got me good rates for the car rental.

My agent was super helpful and nice BUT he did not make it clear to me that I would be charged an agent fee of $378. I booked my tickets through the website and immediately realized that my return flight was indirect and I needed non-stop. I called the number provided in the confirmation email in order to make changes. I knew that the ticket price went up but the agent never mentioned any other charges -- bad surprise.

DO NOT BUY TICKETS FROM THEM!!!! This company is very quick on taking your money and selling you travel protection insurance, but when you have to cancel your flight they claim that you need to contact the airline directly for a refund. We were going to go to Bolivia, but due to civil unrest we are not able to enter the country. (LEVEL 4, DO NOT ENTER THE COUNTRY). They charged me another $50 consolation fee and then sent me to Bolivia Airline to ask for a refund!!!! There is no way to contact Bolivia airline. This company needs to be put out of the business!!!! I hope the US government will investigate this kind of business practice. If I charge a customer for a service, I should be the one to refund not someone else.

Great communication.. I made a mistake in booking & live chat helped me correct. I will recommend.. My first time, definitely not my last! I fly a lot and will tell my friends and family.. I love I can do all online..

Skylar tried to help me. She understood that l was given wrong information. I need window seats and she has asked for this to be arranged. I asked to be priority and she tried. We will see but l am very upset with this error. I am waiting confirmation on window seats. I would not have booked the flight if l knew l wasn’t getting them but l was assured that l would.

They lost my lots of money. They told me they cannot do anything. I bought ticket from CheapOair. I went to travel they told me I can’t travel because you have no reservations. Don’t buy ticket from cheapoair.

Please do not be taken in by the low airfare on their website. Their modus operandi is to entice customers with their low fares and then scam them after they have booked tickets from their website by informing them that there are errors in their booking and threatening to cancel the ticket. Cancelling/Modifying the ticket can only be done through them and they will charge exorbitant fees to make any changes, saying that the fees are airline charges.

After started going through booking online at the end showed increase in airfares. I aborted the booking. Got a call from agent from CheapOAir. She said I can complete my booking with marginal increase in fare. I went ahead and booked with her help.

Recently booked a flight to Toronto from Florida and spoke with the nicest agent (Ann). She went above and beyond to search for the best flight that met my criteria. Have booked through this website earlier this year and was also very pleased - travel arranged went smooth and CheapOAir provided me with all the information and documents to make the trip go easy and the price was more reasonable than booking directly through the usual airlines that I travel with.

I booked a roundtrip ticket for my mother from Delhi to Atlanta. Upon the recommendation of the agent at CheapOair I bought a ticket on Air Canada on business class. My mother was refused boarding on the flight because one is supposed to have a transit visa for Canada, even if the passenger is in transit for 2 hours in Toronto. The agent at CheapoAir never advised me of this. As a travel agent, he should have told me about this?! If I had known about this, I would have picked any other airline for her travel.

In mid-October I tried to book 2 one-way flights with CheapOair to fly with Viva Air from Medellin to Cartegena, Colombia. CheapOair's online message stated that the flight was full and I would have to try another flight. I did that and it took about 20 minutes, they sent me a second identical message stating that the second flight was also full and to try a third flight. While I was trying to book the third flight, I received an email message from VivaAir stating that the first and second flights were booked and confirmed!!! Both of the flights were for the same day and only 2 hours apart. I immediately responded to VivaAir to let them know I only needed 1 flight- not 2 flights going to the same place on the same day.

Even though I had a medical emergency and paid for the insurance to cancel. I cancelled a little over a one month prior to my booked flight and they still charged me a penalty fee. If I changed the dates it was going to cost me more than what I paid for the flight itself.

The man was so accommodating to me, helpful, friendly. It was a great experience! My daughter usually does this stuff for me but it was easy. When I called back to add a passenger to my trip no problem and even got seats next to each other.

Very annoyed with Cheapoair. Will never use again! We got flights from New Zealand to Australia and return. Looked like a great deal. About $290 each return. Total $580 for two people. Booked and happy. Then we looked at our bank account a few days later. $1231.46 taken out. WTF... Looked back at our email, and why down the bottom it had the breakdown fees. And all in US Dollars!!! PLUS Taxes and agency fees $266.62 USD So our $580 NZD return trip turned into $1231.46 with extra fees and wrong currency quoted.

I have successfully used CheapOair for the past six years. Always to my satisfaction that I got the best price available. I recently booked two senior tickets for flights to Barcelona. The flight times and prices suited my needs. There was a small glitch in my online booking and they agreed to change my flights by one day because I had paid the fee to be able to this.

I paid over $847.00 to upgrade to business class from premium economy. Business was not available when I first booked and was told that, evidently another place was substituted that had business class seats. The woman who "helped" me with this said that I'd be receiving a different booking number and a message that documented the upgrade to business class. I got no such message nor any documentation that I'd paid for the upgrade to business class. I called back several hours later----maybe 6 or 7 hours later. The man with whom I spoke said that the booking number does NOT change nor was I supposed to have received any kind of documentation concerning my upgrade. He kept repeating himself! I didn't need the repetitions! I needed documentation that I was upgraded to business class in the first section of my four-part ticket.

The person that kept emailing me for booking, the next 2 people that booked my flight and then updated were very positive, very helpful and did their job efficiently. This is the second year of my booking a flight and will continue.

I needed to book roundtrip airfare between Philadelphia and Miami so I decided to use Cheapoair because I used them before, but it was a huge mistake. Twice I found flights I wanted to book but after giving them my husband's information, my information, plus my credit card information I was told that flight was no longer available. Discouraged and frustrated I tried one more time and was able to book flights that were more expensive. About 15 minutes after booking I went back on their site to print my flight info, and I saw the flight I just booked was nearly $75 cheaper per ticket than what I just paid! Needless to say I called customer service line. After being transferred twice I was told they'd cancel the original booking for a fee and rebook for me at the cheaper price. Since the fee was much less than the difference in fare I agreed.

I called CheapOair on Saturday Nov. 9th to make reservations to visit my family in Nashville, TN. It is a very important visit to me. I had checked online and found a flight I wanted to book. I had the pleasure of talking with Gracie who informed me that the flight I was looking at was not available any longer. So she proceeded to check on various flights for me. She had flights going out of Ontario with a stop over and then direct flights from LAX. Cost was an issue. I was on the phone with her for almost two hours. She was very patient with me. At times I was getting frustrated but she walked me through everything. I have used CheapOAir on prior flights and have been extremely happy with the outcome. Thank you CheapOAir!

I purchased flights from Phoenix to Istanbul with an eventual return from Amsterdam back home to Phoenix, so not a "real" round trip, but the primary airline (British Airlines) considered it a "round trip" purchase. A couple weeks later, I had to change my travel plans, which meant leaving two weeks + earlier to go to Tanzania and then hooking back up in Istanbul where I thought I could continue my itinerary.

It was Clear, fast and easy. The comments are short because everything was satisfactory. I will call again in a short time to make some extensions to our trip. More days and more places to go, hotel reservations. Keep doing the good work.

100% the best service has CheapOair. I’ll be highly recommend to anyone that to use only the service because it is very good prices. First service immediate satisfaction, Which is makes you feel confident, happy, all set where to prepare for travel without any concerns that customer service representative like Devel. He took care of for me the best options of the days of flight and the best price with the promotions. I’m really happy and willing to purchase more tickets in the future and I will use only CheapOair cause I love it. It is the best, Are used to time already this service and I am really satisfied and willing to continue purchasing tickets from this website because this company is the best.

The customer service representatives were very helpful and professional in regards to our airline reservations. The 1st representative was patient, picked the best flights and completed the process. The 2nd confirmed any questions I had. Thank you for everything. The internet was a little confusing.

Overall, I was pleased with my encounter. It is very, very important that the 2 elderly passengers on this flight are given the proper attention because of their lack of mobility. They need wheelchair help on their departures and arrivals. Thank you for making this possible.

We were planning a trip to Maui with our family. 13 people, CheapOair made it very easy online to book that many people, and were able to pick our seats through them with Hawaiian Airlines great customer service with the folks I spoke to. Thank you!

Booking was not hard but once I thought I put my flight information in I realized it was wrong after I booked it. There is no room for error. There should be a least an hour to change the information without paying out an extra $100 penalty. I know it was my mistake. Since Spirit airlines charge for everything so I really didn’t get a good deal. The customer service agent was great.

I was informed that the seats selected were in the middle of the plane. NOT!! When I checked SeatGuru, seats are in the back of plane!! I had to pay extra since I did not do the booking myself on the internet. I could have booked directly with the airline for about the same price. You are not being truthful!! I will be checking everything closer if there is a next time I use this website.

She handled everything great, sent new flight schedule! Thanks. Everything worked out great. Have a great day! Very pleased with Cheapo, have used it many times in the past! Thank you very much for all your help, I would recommend Cheapo to my friends.

Customer service was exceptional. They went to every length to find us the best flights. They were professional and patient. There were no added fees for booking it over the telephone, and they spent over an hour on the phone with us as and held our hand throughout the whole process. We will be regular clients.

I recently booked one of the round trip flight deals through CheapOair. At the time I was booking my flight tickets I could see single flight carriers each way, requiring me to pay for carry on baggage to and fro. Once I booked my tickets, the confirmation had two flight carriers added each way requiring me to pay double the money to and fro even for the transit flights. This deceptive information made my trip costlier than most of the expensive flights, requiring me to spend endless hours in travel and pay double the money. The customer service did not only provide me with wrong flight timings and several individual emails for various transit trips but also refused to help me point blank.

Customer service was excellent, I was a little disappointed in the fact that this is a bereavement flight for me and the actual price on line was cheaper than over the phone but then the nice attendant on the phone got the price down by ten more dollars, although this was good, I would think you could do a little better on discounting someone that has to fly because of death in the family....

I am very dissatisfied with customer and billing department with CheapOair. I booked a flight with cheapoair to flight with Jet Airways this summer to Europe. It turned out that Jet Airways was suspending all international flights due to filing a bankruptcy. I filed claim via CheapOair to request a refund. The representative assured me that I will receive a refund but it will take 3 to 4 months. I waited 4 months and I called again CheapOair to find out the status of my claim since I did not see any refunds on my bank statement.

Rented a car for my Phoenix trip. The service was excellent. Galen was so patient while I made my decisions. He was extremely polite and never once made me feel rushed. I have always been pleased with all my online and telephone experiences with CheapOair.

I just discovered CheapOair about a week ago and I have Booked about 5 flights since then. Every time I've ever needed anything a customer service rep has been more than achieving expectations as they go truly above and beyond. I cannot Express how much happiness they have brought me buy just being them.

Was referred to CheapOair from a search site and after filling in my personal and card information and clicking "book" it simply redirected me to a page suggesting much higher fares. Also there's an option to select a payment plan option, which I attempted to click to gain more information about, but once I selected this it would not let me unselect. The entire feeling was of a scam.

Agent was Very helpful, getting me the online price over the phone. He gave me the options of other times and days to help get the cheapest prices for my flights. I highly recommend CheapOair for your next trip.

CheapOAir offers broken services and customary/complimentary products for monetary values such as making customers pay for daily monitoring for tickets. There is also an advertised travel protection package that CheapOAir pushes down to consumers which does not work. It costs hundreds of dollars yet consumers' flights and money are not protected. CheapOAir also sends many spamming emails daily to promote cheap flights which are generic bait and switch tactics. They will show a cheap flight in an email and then switch that flight detail to trick customers into playing so much more.

I had a devil of time getting a flight booked online. Each time I went through the process I was told not available. This happened over and over again over three days. Finally call a person Gerald who was most helpful and patient. Over the course of two hours we found a flight that would get me to the funeral I need to be at. Thank you Gerald.

A very patient courteous gentleman named Derrick helped me get a very reasonable flight! He made sure I understood all the information and went over everything with me. He even double checked flexible days for me and saved me quite a sum of money.

I can't remember the lady's name but she was very courteous and professional. I saved @$200.00 using CheapOAir vs individual airlines. Highly impressed. Will use COA again and inform family and friends. I am taking my husband to PR to meet his biological family members.

We booked a flight from Iowa to Germany for April 7th to April 23rd. I took the insurance because my husband has Parkinson's and you just don't know how things will progress. Well, now his balance has gotten much worse in a short time. Dr. doesn't see any way he can do this trip. I tried to cancel and they said 250. cancellation fee and 50 office fee. I paid 445.00 for each ticket. I do not understand when I called the credit card company they said the charges were paid to British Airways. I thought well that is good because you can cancel with them online for 10.00. I did not book or get any info from CheapOair. No one talked to me or helped me. I booked through British Airways. These people just tell you to use their code so they get the commission.

Expensive booking and not realize the charge when make change to flight. Sorry, not to recommend. Next flight I will go straight to the airline booking. Unnecessary for administration charge when I change the date of the flight to the future date.

Paid extra to pick out seats, reservations says seats pending. No clue where my seats are. I wouldn't have paid extra if I knew you weren't telling me which seats I have. Please let me know where my seats are located at.

Agent Santos was very knowledgeable and helpful when I called to book but it took a little bit longer than I expected. I liked the patience shown by the agent and the way he explained everything but on the other hand the frustration and nervous part is that where the agent was taking my personal information through the phone, I would prefer him to send me a link that would help me put all my personal details without sharing with anyone else again through the phone. And the reasons why am saying this is because, there are so many fraud cases that is happened. Otherwise, I trust Santos and he was very helpful finally. Thanks.

Book car through CheapOair with company Mex rent a car in Bucharest Romania and people at counter said that a 2000 dollars deposit was required and I agreed. Come to find out that it was not a deposit but other charges that you could not understand by looking at paperwork. CheapOair could not solve problem even though they agree that car rental charged by fraud that amount. They said that would try to help but I think they just try to tell me what I want to hear. They are still doing business with Mex rent a car. So CheapOair has helped me do business with fraudulent company and help me lose 2.000 dollars.

I would like to commend Mr. ** for his professionalism in extending his unfathomable effort in solving my concern about name correction of my mother’s ticket. He is really an asset to CheapOair. He went above his way to help me out after all the frustrations I’ve been through in seeking for assistance. Your effort is truly appreciated! Kudos to Mr. **!!!! Thank you.

I recently had a multi city itinerary created by Nobal. I'm not sure of the spelling. It took a couple of days to finally figure it out. He was extremely patient and very thoughtful throughout the whole process. He returned my phone calls religiously. It was a great experience.

The agent was thorough (main booking) and the follow up agent was also helpful (seat assignment). I gave This medium rating because the receipts we received did not show the amount charged to our card. I had to contact the bank to see what was charged.