CheapOair Reviews

MSP to Orlando trip - It was nice and kind of slow but overall it was good!!! It was a pleasure to have a nice man help us through the process! Also to have you help us with our problem was fantastic anyway!!! To sum it up it was enjoyable!!!

My booking was canceled because of Covid. They helped me to find other flight in that pandemic of covid. The customer service was fast, so nice and kind. They are patient with you. I have been their customers for 5 years, I always find good prices there. Thank you Cheapoair.

The only problem I ran into was the wait. I know that from the corona virus staffing. Operator was very professional even called me back after we lost connection. Everyone that I have ever talked to was patient and understanding of what I needed.

Tried to cancel a flight within 24 hours as advertised to no avail. Was charged to book the flight then charged to cancel the flight though I purchased travel insurance through them. Will never use them again!

Updated on 05/23/2020: I might sound like a Karen but this has been frustrating. We purchased airline tickets for a once in a lifetime family trip to the Azores in February 2019. With concerns over COVID-19, I simply wanted to ask a few questions and decide whether or not we would travel. Well trying to contact them consists of either waiting on hold for an hour and being disconnected or sitting on the virtual chat for 3-5 hours. Yes, literally all afternoon my wife and I swapped off waiting for the virtual chat to count down our Queue. Now the virtual chat has changed so that no human is available for chat.

I started with the Virtual Chat & was transferred to a live agent Tisha, whose service went beyond my expectations. There was a glitch in her computer system, & I had to log in again, and got another agent. Tisha called me and I got to work with her which was wonderful. She made suggestions respectfully. I will recommend Cheapoair - despite your name your service is very good. Keep it up.

I booked 3 round trip tickets for my mother, my friend, and myself for my son's graduation back in December. I was also suggested to purchase travel protection plans for all 3 of us since the flights were all in May. Things happen... As we all dealing with pandemic, of course my son's graduation had been canceled, state-wide stay-at-home in order in both US and Japan. So I requested cancelation of all 3 round trip tickets. Unfortunately Cheapoair, yes, they stated they are keeping all the service fees....and I was also charged extra $70/ passenger as cancelation fee..

We booked a flight on 12Nov19 for Italy 15Sep20 to 29Sep20 via Cheapoair and received an email that the flights were cancelled on 25Apr20 by the airline stating that the airline has no alternate flights available, so they must cancel and refund the tickets. I went to the Cheapoair website as guided by them and canceled the entire reservations of flights and requested a refund. I did not get a refund for the flights but now have 'CREDIT" with Cheapoair but the amount of credit is not known since they do not show that on the website.

I received an unexpected call today from Cheapoair in response to my prior one-star review. Because they resolved my problem, I am changing my review from 1-star to 4-star. I was not going to do business with them again, but now I will. I'm glad that they cared enough to resolve my concern.

I'm happy to see that I was refunded the difference of what was owed me.

Reschedule my cancelled flight. It was a pleasure to deal with Cheapoair customer service. It was quick and very helpful. Professional and very understanding staff. I appreciate your help and dedication to your customers. You are my favourite and I will recommend this site to all my friends.

The gentleman who took care of me with excellent. He walked me through the process and took care of everything I thought of and made great suggestions. This was my 3rd call to CheapOair and I was not a happy person since the other customer service people were rude to say the least. Thank you for having such a great customer service person helping us older people!

I booked flights that up until this time have not flown. CheapOair cancelled the flights and gave me completely different times and dates. They asked me if that was not satisfactory they would refund me. I asked for a refund. They then refused to refund me. Therefore no flights and no money.

Customer Service was awesome! He helped me rebook flight due to hotel being closed due to Covid 19. He was very professional and took his time to ensure I had the date and flight I desired. I can’t remember his name but I really appreciate him.

They charged me to make a reservation + charged me again to cancel when the flight was changed. Plus, my cruise was cancelled + their insurance wouldn't pay. Will be reporting them to AG's office. And forget about "customer service", doesn't exist!

I booked a flight that got cancelled, I understand the times now are very difficult. I called two weeks after the cancellation and was told to call back In two more weeks. On my second call I stayed on hold for a hour and then the call transferred to say the number is no longer in service. I have sent many emails inquiring about my refund and have not received any replies. I have booked with them many times. I understand they are dealing with a lot right now but that is no reason to ignore me.

Times are crazy with this virus floating around and all through it the CheapOair team has done a fantastic job! I'll start with my only complaint to move onto and end with good stuff. My main complaint is that rebooking during the pandemic still cost me a few hundred dollars - I don't feel it's fair to be penalized when you are unable to fly or rent a car due to a pandemic. Otherwise, the team has been patient and understanding. I've gotten all the help I needed and wait times haven't been very long overall. I got fair deals on my bookings and am very pleased I chose cheapoair!

I booked an American Airlines flight through CheapOair and had to cancel the flight due to the 'blown out of proportion' coronavirus pandemic, tho American Airlines allowed for cancellations no fee cheapoair wouldn't let me cancel without some outrageous fee.. I ended up losing the flight and the money.. Lesson..book travel directly, don't use travel sites!

The price is good, right? Can save a bit and take your family on a trip for less $$, right? Not if you have any changes in your itinerary (even on the airlines part). Booked February 21. April 5 and April 8: We received 2 emails saying there was a change to our itinerary and asking us to watch email and respond in 72 hours. No more details. No more emails. Ever.

They quickly got back to me and had a person that was helpful in resolving the issue. I was told I should've immediately got back a refund of the $210 but due to COVID there was just so much delay. Regardless, I look forward to seeing the refund ($210) in a few business days.

CheapOair charge me $145 fee for flight cancellation credit due to virus. This is a flight credit use only in Canadian airline valid in one year. Most airlines are not charge anything for international flight cancellation credit. I never use CheapOair and Canadian airline again, this is totally scam.

People should get 100% of refund instead they charged 105 bucks to cancel flights.. The country is going through a crisis. I will never use this company again. You can't even get any one to call you back. I feel like CheapOair is so unfair.

I bought 2 tickets for Italy on Nov 29, 2019 for an April 3, 2020 departure. I started to try to correspond with CheapOair via email and phone calls on February after Italy has issued a lockdown. I have gone through their website help page regarding requests for flight cancellations/inquiry, per Cheapoair instruction. Numerous service ticket numbers were auto-generated and have been emailed to me advising me to await a response from them. To this day, April 25, all I get are auto-generated emails with the same message, no update nor details whatsoever!

I'm not happy with the service provided by CheapOair company. This company took my money and didn't give me a good service, I mean never talked to me by phone or chat, and when I requested a cancellation for a trip that I had planned to Florida on March 18th, 2020 this company didn't answer my phone calls, questions, and others inquiries about my cancellation. In fact, this company charged me 156$ for booking 2 airplane tickets plus 70$ for the cancellation, which was confirmed one month after my cancellation request. Awful=1-star company.

I was taken care of by a Man by the name of Gillespie, He was very knowledgeable and was able to help me with my travel plans. He was very kind and thoughtful. I will request him again when I have to travel.

My fiance is an essential employee, and booked a flight through INSANELYCHEAPFLIGHTS.com even buying the additional insurance. Now she is receiving emails offering her a refund, but the website states her booking number isn't eligible for a refund- so we are stuck. INSANELYCHEAPFLIGHTS phone number is completely disconnected and play a recording to contact CheapOair. This is the worst customer service I've ever seen. if I am not credited back the funds within the next 3 business days, I'll be doing a charge-back.

After writing my first review on here, I was promptly contacted by the company and the issue was resolved. Thank you for your help!

Have been contacted by CHEAPOAIR Representative and have been assured that the Refund and the process is being worked upon and it is taking time to getting in touch with the Airlines (Emirates) as they are having challenges with their refund system. But the representative has been very patient and assuring that they are diligently working and trying their best to resolve and get us the refund ASAP. Was given a Name, email and phone number to get in touch for communicating which is really appreciative and a POSITIVE STEP towards resolution of the matter... Will definitely provide another Positive update/review as soon as this gets resolved.

The fact that graduations are cancelled everywhere 'cause of the Covid pandemic and numerous travels have to get vouchers, I am disheartened that they charged me a $70.00 during this time of national/ global crisis!!!

Spirit Airlines refunded me for my flight but Cheapoair has not responded to my requests to have my seat request and insurance refunded. I have sent many emails and no replies. They are not taking phone calls so there is no way to speak to someone in their customer service department. The emails I have sent come back with an acknowledgement request code but still no one has replied to this and it has been over a month.

I booked flights in Peru and Ecuador in mid-May and like everyone else my travel plans were affected by Covid-19. I got an email from Cheapoair that my flights had been affected and that I needed to go to this link to cancel/rebook or request a refund. I got to a page that only lets me pick one of these three options and then says if there is a problem an agent will call me. I pick the best option. What happens next floored me. I get charged $140 dollars to my credit card immediately. No one calls. They won't answer the phones, and I don't even know the status of my reservation other than it was cancelled. Peru and Ecuador have closed their borders to foreigners. I cannot get into the country, and they are charging more money. They now have 4K of my money and I have no information. This company is dishonest and taking advantage of people during a time when they should be helping out. I will never use them again.

I am a long term customer with CheapOair. I requested for a refund for the airline ticket I purchased to them due to covid 19 but I received a rebook credit expiring 7 months from my original travel date and was charge $70. But the airline companies I am flying are not charging any fees. These terms were not made clear on the website. CheapOair did not contacted me as requested. I need a response CheapOair.

I had a flight scheduled with Turkish Airlines for 4/19/2020. There are no international flights until 5/20/2020 due to coronavirus. Called airline and, WITH NO FEES INVOLVED, have an open ticket. Now CheapOair is charging me a rebooking fee. I disputed this with them yesterday via email. No telephone or chat available for days. They took the $ out of my bank acct without authorization. Turkish Airlines even admitted this is illegal at this time. The flight was cancelled by the airline. I even have the Travel Protection Insurance with CheapOair! I believe they are taking advantage of the consumer because of these desperate times. They need to be reminded that WE as well are feeling the squeeze. SHAME ON THEM! I am disputing the charge through my bank. I will never use them again. I'll go direct!

Reserved flight, hotel, car rental through CheapOair in December. Because of physician certified illness have to cancel several months ahead of time. Cannot reach them by phone and many emails have gone completely unanswered. To add insult to injury, several weeks ago they charged my cc with a $70 fee without even letting me know, presumably for a cancellation fee even though they have not credited me with the overt 1400 refund for the trip, and there is no response from them whatsoever. The absolute worst experience this frequent traveler has had in 40 years! Am going to have to file a complaint with my cc company.

I paid $791.30 for 2 tickets to Burlington from SFO WITH insurance (an additional $100). I asked for a refund within 24hours *on their policy that they will allow refunds within 24hours, look it up*, they wanted to CHARGE me 140 to get my refund and they only wanted to refund me 687.40 on top of it all that would take up to 2 weeks to return to me. After speaking with the first representative, I asked if they were able to transfer me to their supervisor and if they can deduct the 140 loss to my total cost instead. She said that she would transfer me, and then hung up the phone. The second person I was on the phone with repeated everything I had said above and told me that they would look to see if I had canceled within 24 hours, after waiting for 42min - He hung up on me.

They were lying to me. In my book they stole my money. It's hard to believe how they doing business these days. On other hand Stella from car rental company were very professional. Helpful. Big thumbs up to her.

Worst booking agent ever. First and last I will ever use. It start when I first booked my flight online. Advertised flight on website was 1 price. Just before I checked out got a call from CheapOair that the price would be 800 usd more but they lowered it to 300 more than they advertised. Then during the virus it took approximately 50 times between emails and phone calls to finally speak to a human. Someone had canceled my flight back to USA (not me) and cheapoair charged my account for the cancellation. Now that I have to rebook a one way ticket back the price is about 800 usd more than I have already paid. This company is a total scam. I will report to our government if I ever get home. Be careful with them.

I have two transactions recently, they charged me more than the bill I got by e-mail! Way more than I accepted, when I figured that out from my bank account and sent them e-mails to request refund, few days later when I checked my bank account, I was shocked! THEY TOOK EVEN MORE MONEY!!! THIS IS RIDICULOUS, THIS CALL STEALING!!! I sent them e-mails again few times but no one respond, no money back to my account!

We booked travel back in November 2019 for our trip to Germany prior to the pandemic. Due to the increasing spread, we unfortunately cannot leave the US for recreational travel. We submitted a request via the CheapOAir website and received a call a few days later. The agent we spoke with told us the flights had not been cancelled and that we would have to cancel the flight if we wanted to start the refund process. She also apologized for the fear we have of travelling, which we had to clarify that we had no fear, it was simply that the US was not allowing us to travel and we did NOT wish or want to cancel this trip but wanted a refund. She told us that they were not issuing refunds for our specific airline and that we would have to receive credit.

Updated on 05/11/2020: I have been making countless attempts to get my legally entitled refund for booking number **. This flight was canceled by the airline due to coronavirus and CheapOair doesn't respond to any form of contact- chat, phone, email, etc...then they randomly try calling me at 4 in the morning!!! How absurd! These people are thieves and I am working with members of Congress and the State Authorities to pursue them to the fullest extent of the law. Criminals!!! Where's my refund???

In the amidst of the pandemic situation with Coronavirus, where my itinerary was one of the cancelled flights, CheapOair sent me an email that is difficult to process, which I tried but was not responded to timely. I spent long hours waiting on customer service phone calls for days. I did not receive any assistance. So I negotiated directly with the airline involved and alas, I was assisted properly, rescheduled without due charges. I would commend GOD JOB KOREAN AIRLINES.

CheapOAir has contacted me and worked to correct the situation. While the refunds may take up to 12-weeks, I am happy that they have followed-through and corrected the initial errors.

I am extremely appalled by the way CheapOair has handled the pandemic situation. There is no direct phone line and they are charging more money to cancel. They make you accept the terms for a cancellation, although they say in their terms that if you don't cancel before your travel date you won't receive anything back and it was like your ticket never existed. So you either have to accept more charges and wait to only get a credit or you lose your ticket entirely!! This is ridiculous. Do not book through cheapoair.

I was unable to understand my agent at times, maybe English is not his first language? But he was patient and kind when he had to repeat things for me. There was one time when it could have been disastrous, my destination was misunderstood and I almost let his saying it slide, thinking I had just misunderstood him because of his 'accent' but I asked him to repeat, realizing it was incorrect. Thanks to Conrad!

It is very hard to get in touch with their customer service. I've been calling CheapOair for more than 1 month already. Also, they don't have available Spanish speaker employers. I booked with them and now I have some weird charges that I DID NOT APPROVE! Very bad customer service! A guy calls me 20 minutes ago and he was not nice at all. He was arrogant. They charged a lot from my credit card! I am very unhappy with their service!

I always book with Cheapoair. The customer service representative are very helpful and understanding. They tend to your needs and do their best to satisfy you. I can get the price I want or as close as possible for my travel date. They are patient and always helpful.

I booked a flight last year to visit my daughter for the first time, the flight was to be on 4/29/2020. Since then CheapOair has changed my flight 5 l times, I accepted 2 of them only. The time was changed only. Not a big big deal. However after this Covid-19 started the Mayor stated a lockdown in my State. CheapOair sent me an email stating another change. I declined and told them I want a refund under the Covid-19 ACT. As per the President and officials stated the airlines and businesses are getting paid so they must do the right thing and REFUND all passengers not a VOUCHER.

I flew to Kenya fine. My flight was cancelled due to the pandemic. I chatted with this company who’s booked a replacement flight. Kenya air later reported this flight never existed. When I emailed Cheapoair 4 times I got no answer. When I chatted with them they said they could find no evidence of my booking. Horrible customer service. Don’t ever use them. I had to report them to MasterCard for fraud to try and recoup flight cost for this nonexistent flight. Also the travel insurance was billed for $600+. When it was supposed to be a little over $200.

I gave up on reaching out to this company, but a couple of days ago, CheapOair suddenly reached out to me and tried to resolve this problem from 3 months ago. I was definitely a bit surprised at this. The person I spoke to was trying to charge me $25 to gain access to credits (as opposed to the $32 quoted from 3 months ago), and I said that I wasn't really interested.

I have called to cancel & booked another flight for my mom on the first week of March but since then I have not received a refund. I called & got through after multiple attempts & long wait, the agent that helped me was patient & polite. He was able to resolve my problem.

Updated on 04/19/2020: CheapOair have been the worst to deal with. They were very quick to call me when there was a error with my credit card. But when the flight was cancelled 2 days later because of corona virus they even charged me a cancellation fee. After 10 billion emails because none of there phone numbers actually ring to a person but just refer to there terrible website.

I purchased a flight on Air France for April 20th from Paris to Genoa, Italy for 6 people. Due to the pandemic, my flight was canceled. I have spent hours on hold trying to get a refund. I spoke with Air France a couple weeks ago and was told I could get a refund through CheapOAir since that is where I purchased the tickets. After many more hours of trying to reach them and being put on hold, I was told that was not true by CheapOAir staff and that my only alternative was a credit from AirFrance (and for half the value of what I paid due to all CheapOAir fees). This was after I was told I had to cancel the flight on their website in order to ask for a refund (even though my flight was already canceled by Air France). So I did what they told me to and canceled my booking only to be told again that I couldn't get a refund because Air France would only issue credits.

Cheapoair called and resolved the issue by fully refunding the fees and noting on my record to waive rebooking fees. I am very pleased with their response.

So here is an update from my initial complaint on 4/9/2020, I was contacted today 4/13/2020 by a Supervisor named Gwin, he asked me why I posted my review and I explained to him that I would much rather go back home to Jamaica, whose borders are closed and are on a 3pm to 7am house curfew everyday until April 28th, and be with my husband after not seeing him for a year, which would be our 1 year wedding anniversary and my husband's birthday than have to cancel. However, it is not kind for a company to keep all of our money when it is NO FAULT of ours that we can't travel, especially when their borders are closed internationally. Other Jamaicans can't even get back in that are in the United States now. I told him to please look when I booked my trip which was 2/25/2020 way before the Government told us about this COVID 19 and had also been on other trips before that.

On Feb 15, 2020, I booked a flight ticket from Dallas to Bengaluru scheduled to depart on May 12, 2020. Due to the complete shutdown of India during the ongoing COVID-19 epidemic, I thought of canceling/rescheduling it. Since March 22, 2020 I have been trying to reach CheapOair everyday - it’ll show I am in a long line, after 45-50 mins of waiting it will get disconnected saying - “Try to reconnect”.

This is the first time that an agency solves everything for me in one call, congratulations to the entire CheapOair team for the great help they gave me and a special recognition to Miss ** for her great professionalism that she showed.

We booked a trip to Vegas last year with trip insurance. Just like everyone else the corona virus canceled our plans. The hotel is closed, even if we drove there we couldn't get in. They kept our money and charged us a cancelation fee. I will never use their services again.

I booked a ticket from CheapOair 3 months ago. The cheapoair canceled my tickets with I request for cancellation due to coronavirus and now after three months, my life being in danger in Afghanistan, they are not trying to give my money back or reschedule another flight for me. Please please do not still spend money on this website. Please don’t buy tickets from here.

--- I just spoke with Jonas from CheapOair who was so patient and nice in helping and assisting me with my concerns! Now, I am just waiting for my money back on my card. They have regained my trust. I am happy now. Thanks to Jonas and thank you CheapOair.

We booked our tickets to Hawaii in May of 2019 to travel April 8, 2020. Our flight was cancelled by the airline due to the Covid-19 pandemic. When I was finally able to get through to Abraham (with his kids screaming in the background) with Cheapoair he tried to tell me to rebook for December 2020 it was going to be an additional $2,000 stating tickets are more during this time because of Christmas. I told him that is not possible. I had the Hawaiian airline and cheapoair site up and traveling during December was actually cheaper than what we originally paid for our tickets.

Having a really hard time with CheapOair. I received an email saying that my trip has changed its itinerary, I called American Airlines and they said that if I could not accept the date and that I was exempt from fees. I requested a new date, with a lower value than the original and American Airlines said that I would not need to pay anything but that I should request this change confirmation with CheapOair. I contacted CheapOAir and even though I had travel insurance, with the new date was less expensive and is exempt from tax by American Airlines, CheapOAir decided to charge us about US$300 to reschedule the tickets. I asked why and he said it was CheapOAir fees.

For the first time, (LAST TIME) I used this company, due to Covid19 our cruise was canceled. Booked 1/27/19. Canceled 4/1/20. Hotel offered total refund, cruise line offered full refund or better, Airline offered full refund. Pretty sure all the refunds come by way of CheapOair company? Except Cruise. No refunds received as of yet. As a matter of fact CHEEP-O AIR charged an extra $70.00 for a cancelation fee that is already on my credit card before any refunds??? CHEEP_O_AIR, BETTER BEWARE, THESE PEOPLE JUST DON'T CARE. NEVER AGAIN!! Shame on you.

CheapOair ultimately fell in line with government policy and provided nearly the full refund (less some $13 fee). However, it should not take 10 different phone calls totaling nearly a full day of work (including all hang-ups and disconnected calls) and me having to push so hard to have a company follow the law. Overall, I'm very grateful that I'll be receiving a refund, but the process was extremely painful.

Our flights were disrupted by the Corona virus outbreak. We originally booked our flights with CheapOair on the 4th January and when we realized we would have to change the dates of our flights or cancel. We contacted them to change our flights. We requested that the amount be credited to our account because we did not know when the pandemic would pass. Although the information given on the airlines website said we could do this we were not given this option by Cheapoair even though we requested it. In the end we had to rebook our flights for an arbitrary date not knowing when the pandemic pass.

I was supposed to fly out of LAX on March 28, 2020 to Fort Lauderdale round-trip to go on a Caribbean cruise. Princess Cruise Line canceled all cruises due to the coronavirus so everything was out of my hands. Had to cancel my flight. Asked for a refund and was refused. I have no reason to use the tickets so now I’m out of the money and it’s not even my fault. I think you should do what is right and refund the people due to what is going on in this world with The coronavirus pandemic.

Updated on 05/22/2020: Cancellation fee $0.00 CAD. Awarded a credit of $987.80 CAD, with Air Canada, Airlines. Valid one year, expires 4/30/2021. Reality - still stranded in South Africa, promises of credit on future bookings unhelpful. Please credit my credit card now, with $987.80 CAD, so I have some leverage to get out of here ASAP, with whatever air carrier is available.

Entire coronavirus response is a disaster. I waited to cancel my car booking because their website requested you only call if within 72 hours of travel. So I waited, and then they updated their page to say they were no longer taking calls. I then tried to cancel a car booking by submitting a form on their coronavirus page. They left me a voicemail and an email and directed me to contact them by phone - that call was met with an automated "We're not monitoring the phones." I tried to respond to their email and got a "We're not monitoring emails." Everything directs to their coronavirus page, which only addresses flights - not cars or anything else they offer!

Updated on 07/23/2020: Since April of this year I have been engaged in a battle with CheapOair regarding a refund. One minute they say it's pending, the next I'm denied, and charged with a random fee for no reason. This is hands down the worst company I have ever had the misfortune of dealing with in my whole life. Ask about the surprise fee? Get no response. They say they will call? They don't. I make a call to talk to a representative and what happens? I get hung up on when the call is connected. I send an email out to ask questions regarding refunds, get a return email saying they are not accepting emails at this time. Signed up for ticket insurance to cover this trip, does it work in any way to assist a refund? No way.

Re schedule to fly due to Coronavirus. Last week Derek from Cheapoair service desk helped me a lot to find a new flight to Miami according the current situation, he was very proactive and he offered me some additional things to clear next time when I book again a fly with you, best regards guys!!

Updated on 07/18/2020: I'm writing here back for the same subject. That after waiting for 5 months I still haven't got my money. And Cheapoair billing department isn't bother to reply me on it. I have sent so many mails. No reply from them.

I have had a great experience with CheapOair. The customer service representative was very helpful in changing my flight dates due to the corona virus. I would highly recommend this service to anyone who is looking for an affordable flight.

Due to the Coronavirus, my trip was canceled. I spoke with Jet Blue and they refunded my money to CheapOair. However, CheapOair is refusing to pay me back. Also I was on hold for hours. To be hung up on. A lawyer will be contacted.

Further reflection leads me to reconsider my original rating. They did refund the $70 in fees that were the original problem. I will raise the star rating based on that customer service response. I am hopeful that when we are able to travel that they will come alongside to help us with re-booking.

I had a flight, hotel, and car booked through Cheapo Air. My flight was scheduled for April 2nd. I began trying to change the flight the 2nd week of March. I've used them before and not had trouble. But with the COVID-19 issue, I tried for days and days to get through and change my flight. Finally they offered a quick way through their website to ask for cancellation or future reschedule of flight etc., so I asked for a later flight. They outright cancelled my flight, which I did not want, and then kept the money. When I tried to go through their service to at least try and preserve the car and hotel, there was no way to contact them and explain the problem or request reschedulement. I had booked the flight in November of 2019, so it was of long standing. I got ripped off for the entire amount! I will never use them again.

If I could give it 0 starts I would. Purchased a ticket and with COVID airlines are literally not running. But Cheapoair does not give me a refund, hiding behind "airline policies" and airlines say "contact your third-party provider" - so you basically get no refund, no credit, no one takes responsibility for your ticket and they can't even provide proof of payment to the airline in order to request a direct refund from them. SCAM ALERT!!!!

I call to change my flight schedule for April 10 to August 19, and I changed satisfactory. I am very thankful for that. I would recommend to my friends and also I will use CheapOair again next time I travel.

The person who helped me was very thoughtful and pleasant.??? Help me in a short period of time. Didn't have long wait to talk to someone! I'll let all my friends know how helpful you all were. I'll will use you all again for all my traveling. Thanks again for getting my flight dates changed.

Change Air Travel dates due to Cruise booking being canceled. I was able to reach a very helpful person -- and we eventually got the airline ticket dates changed. The SAD part is I felt a bit "jabbed" in that I was charged an additional $376 to do so. You would think in this time of need -- that this would simply be an even swap of dates -- no "extra charges". The airline was DELTA/KLM. I just don't understand it.

Updated on 04/14/2020: This company is ripping people off during a national pandemic. Even though airlines offer full refunds CheapOair does not honor this. I wanted refund of $1360 and they emailed vouchers for $900 only!! And voucher is only good for 6 month. Once you book with this company you are on your own.

I've been trying to contact someone and get help with my flight issue. I've sent emails and waited on hold for hours. I've explained that I have insurance and I need to cancel this booking due to the virus closing all of our destinations. I've received no response and the only response to an email I sent last night was to wake up to another 70. Charge to my card. So I asked for help and expressed my need for a refund and their response was to charge more money for a flight I cant use. Thieves!!!! How can you treat people like this during a pandemic?! Charging fees because of something out of my control is dirty business. Obviously the insurance was a scam as well.

I booked a flights thru Cheapo Air for flights from Koh Samui Thailand to Hanoi Vietnam and then back to Bangkok Thailand for $780.60. Because of the Coronavirus I tried to cancel these flights because we had to go home early. I tried to call Cheapo Air before the date and I have tried many times since and I have never gotten to speak with anyone. Today I got an email saying they have given me a credit for $704.70 on Vietnam Airlines that I have to use by the end of the year and then they charged another $70.00 on my credit card with no authorization from me. This vacation was planned for a year and was kind of a once in a lifetime trip celebrating my retirement. I will probably not be going anywhere on Vietnam Airlines again in my life so now I am not only out the $780.60 but now they are stealing another $70.00 from me. Cheapo Air are thieves!

This company has no excuse for having no contact center in this time. I bought a round trip for my family from CheapOair and our flight was done on Feb. 21th. My return flight was cancelled with Turkish Airlines (back to Canada for March 9th). Several days and several times I tried to call CheapoAir but, it was disaster. We booked a new airline to come back to Canada. During this 2 weeks of our trip, I called several times and each time I waited more than 2 hours but they didn't do anything for me and my family. They indicated that they could not me refund because the first portion to Tehran was used, the only option that they suggested was cancel the return flight and buy a new ticket with a new price and I have to pay about 5300 CAD more!!!.

Took countless attempts and several hours to finally get someone on chat and after two hours of them waiting and checking I got disconnected. The phone numbers they provided are useless as there is only message prompting to fill out form online. All my flights got cancelled by the airlines flying from USA to India and Nepal, all airlines had the refund indicated in their communications, yet CheapOair is not giving me refund. Last rep I dealt with was a joke, asked for a booking, then went into MIA for about 15 minutes, then asked for a name, then for a phone two hours later I got disconnected from chat with no info on anything, what a waste of time. Shame on CheapOair, feels like they are just pretending to help, while just wasting the time.

I booked a trip to San Diego with this company. Because of the Covid19, I had to cancel. I have reached out to them via email and phone. They have not tried to call or email me. All other companies have provided complete refunds because of the situation. This company did not. I even bought trip insurance, but still no refund. I usually go thru the airline for bookings, but thought I'd give this a try. This is the one and only time I'll use this one. Don't book with this company! Buyer beware!

I have been trying to cancel my fly for about 20 day, the latest this has been the form they have online, I fill it like 4 time already and haven't got any confirmation about my cancelation and my fly was suspended to be in 4 hours from now. I never use this company ever again.

I have 16 fly’s in 3 tickets, no answer from CheapoAir, and few day before tickets got disappeared from my cheapoair account. Some airlines contact me and inform me some of my fly’s got cancel, I tried to reach cheapoair to ask what to do, but no answer. If one of my fly’s cancel, then cheapoair should give full refund because all this fly connect in one ticket, but they website offering only to cancel "75$” is you are allowed or to pay 35$ to change or to hold credit. It should be an option to get full refund it they can’t provide fly what was booked!!!

I purchased travel protection and my state and the state the airport I am traveling out of is in lockdown. The state I am flying into is in two week quarantine once you arrive. I would miss my flight coming home even if I could get there. I was told they were not covering anything for coronavirus. I paid for coverage and how can I get to my flight when you can’t cross state lines. I understand that this is unprecedented but this is a ripoff and I will never use this company again. The credit does me no good when I have to use it by 12/30/20. I cannot go this year now because we had to use our vacation to cover the time we were pulled out of work.

I recently bought an airline ticket through CheapOair with the 24 hour cancellation option. They promise to send an email with instructions how to cancel. Immediately after I made the reservation I tried to cancel. (The payment for the ticket went immediately out of my account). However, I never received the email with instructions how to cancel. I tried to call them several times but there was no answer. I then tried to cancel by following the link on their website and also tried to contact them via online chat, all to no avail. A day later after several failed attempts to call them and after waiting 3.5 hours to chat with CheapOair's online support team, they informed me that the ticket is non-refundable because I did not cancel within 24 hour. Very disappointing!

CheapOair are thieves, they sell you insurance in case something happens to the flight due to “airline issues” but they don’t honor the payment or even answer so you can reschedule. And when they finally do, your trip is already passed, then they make it seem it is your fault for not making the changes. I have been trying to connect for over three weeks because I found out the country I was visiting had closed the airports due to the corona virus quarantine. I bought my tickets at a price of $1447 on 3/2/20 then on 3/4/20 after I found out the country was not letting any tourist in I decided to contact customer support. It started with a call that lasted 4 hours where the operator kept putting me on hold or directing me to a different number where no one ever picked up the phone. Finally the call would hung itself after no response was given.

I didn't like the fact that I was not able to change the time of my flight back home through booking except being charged more money. But was able to get it worked out through the United Airlines! I loved my overall experience with United there and back.

My son and family was trying to get off of an island in the Philippines during Covid 19. We booked a flight with CheapOair on the only day that the ferry was supposed to travel to the other island Cebu where the airport was at. CheapOair took our money, charged our credit card and sent us tickets pending. I couldn't get through on the telephone to see why tickets said pending and stayed on hold for 11 straight hours. One day and 6 hours at a time. 4 times over the next few days. They said to check flight 72 hours before leaving. They never sent us an email that our tickets were being processed. They were never processed by the airlines.

We were emailed on March 5th to advise that there'd been a scheduled change to our flights to Sweden on March 26th. So we tried calling (actually on-and-off over several days) but there was no reply or even any indication of when the call might get answered. I resorted to Live-Chat and the first time I was 67th in the queue but resolved to hang-on until I was next. It was 3 hours of waiting and eventually I was responded to. Everything seemed to be progressing well and I was on Live Chat for 45' when suddenly the screen changed and I was back in a queue!

I have been contacting them through online chat for few days. Every day I wait for like more than 6 hours to get my turn and only to be hanged up on me for disconnect. Worst company ever. I travel a lot to visit my wife in other country and this is my first time book with them. I have learned my lesson and never to work with with company again.

CheapOair booking **. We, a family of 4, booked a flight with cheapoair on March 22nd, and our flight was scheduled for March 25th. As we approach the departure time, I keep emailing, calling and chatting online with their customer service to issue our E tickets. After sending over 50 emails, and spending 13 hours waiting on call and online chat, we missed our flight because Cheapoair failed to issue our E tickets in time. They did not even respond us. With the COVID 19 pandemic, we were really desperate to get back home in Canada from Manila, and cheapoair gave us tremendous stress and caused over 4000CAD in damage. We will follow them legally. I strongly discourage you from working with this company. Cheapoair's CEO must be ashamed of this.

I wanted to first off say that this company has no excuse for having no contact centre in this time. All other companies do, flight hub, flight network etc; and on top of that those companies answer the phone! Long story short my return flight was cancelled with Philippine Airlines back to Canada for March 19. I booked a new airline after the cancellation and then contact CheapOair, called twice and each time they indicated one they could not refund me because the first portion to Manila was used, then the second time I called their answer was I had to call philippine airlines.

I am appalled that Cheapo Air has the time to continue to advertise for flights that should not be taken during the Covid-19 crisis, but is somehow unable to respond to concerns of their customers. They have shut down their phone lines, don’t respond to email, and expect to collect a cancellation fee above and beyond the airline fee if cancellation is requested on their website. Incidentally, they charge for seat reservations that are free if you contact the airline independently. Horrible company! Avoid!!

Profiting off Covid should be illegal. Charging cancellation fees on cancelled flights should be illegal. I hope a class action is opened. How nice of you to reduce your cancellation charges by 30%. This is right up there with people selling hand sanitizer for a profit.

BEWARE... BEWARE.. BEWARE.... I booked a round trip flight through CheapOair on 1/22/20 (booking **) leaving 3/9/20 & returning on 3/31/20. From DFW to LHR on 3/9/20 & returning 3/31/20 via LHR & CDG to DFW. Flights were with Iberia & British Airways. With the outbreak of the COVID-19, many restrictions have taken place. My son-in-law is military and has been restricted to travel, especially to large cities like London. I’m 61 years old with autoimmune disorders & traveling with my 77 year old mother. (Recovering from a cold) Therefore, we decided it wouldn’t be a good idea for us to travel during this epidemic.

Updated on 04/13/2020: After waiting countless hours in a message queue and refusing to leave I finally got hold of an agent and convinced them to agree to a refund. However, when I checked the details of the email it showed the amount in CAD instead of USD! After countless more hours waiting in a message queue I got them to admit their 'error' (sic) and send me a new email with the amended amount in USD. They claimed the refund would be processed in 1-2 billing cycles, but this has not happened. CheapOair is courting a class action lawsuit by using the coronavirus as an excuse to exploit vulnerable consumers.

When you cancel your Azal Airlines Flights due to COVID19 with CheapOair, they will not refund/credit back your payment to taxes and agency Fees!! Even the Azerbaijan Airlines guarantees full refund. And one more thing, they will still charge you for $25 each passenger for a Cancellation Fee! WOW! So un-compassionate! Kind of illegal not to refund the tax portion!!?? This is Not acceptable!!!

After several weeks of attempting to contact the company, they contacted me in response to my reviews. After consultation with a supervisor, once my flights were canceled by the airline, the fees charged by CheapoAir were refunded in full. Just be aware that even if the cost of your travel is identical whether you book directly with the airline or with this broker, the CheapoAir booking cost includes a booking fee. Ordinarily, this fee will be difficult, if not impossible to recover. Caveat emptor. Let the buyer beware.

So there we were stuck in Australia with no flights home because we couldn’t transit through New Zealand. All major airlines websites were jammed, every time we go to book a flight it would be canceled, no way to talk to anybody on the phone. So it dawned on me to try CheapOair who I use for my little between point flights all the time. They helped us out immediately and they called me back to check on us and we made it home! Thank You Aidan at CheapOair!

The airline canceled my domestic flight due to covid-19. I have kept calling CheapOair customer service from day to night since several days before my original flight date. They disconnect my line several times. Later, a guy answered my call and told me he is in billing team and he needs to transfer the line to the cancellation team. And then another guy answered and told me almost the same thing and then they disconnect my line. CheapOair is definitely a scammer!!!! It is illegal!!!! Please don't trust them anymore!!!!

I've been trying to contact Cheapoair to cancel my flight for 6+ hours a day for 5 days, and none of the numbers are available or they hung up on me after hours of hold. I also tried the online chat, which was stuck at the 93th after 11 hours of wait. Sure there is an online cancellation form now but I have received no response from them since I submitted it Three days ago and my flight is scheduled on 3/23, which is in TWO days! I've tried everything I can and now I'm desperate and speechless!

Thank for always answering my questions and looking to get my refund on previous booking. I currently have a new booking. But the Virus is very concerning once again so will keep monitoring the situation. I hope to fly April 1 to my fiance in the Philippines. I am a American With a American passport. I see the Philippines put some restrictions on visa waivers. Not sure if that's me or not. I get my passport visa stamp when I arrive usually so can you get the information and let me Know.

I am extremely dissatisfied customer of this Travel agency, called CheapoAir. Not refunding cancel ticket money after so many reminders, very poor service during travel restrictions, never book thru them!

I need to simply reschedule my flight, but could not reach anyone at CheapoAir (call back requests never answered, phone immediately hang up, more than 3 hours of waiting in the chat support that only restarts the queue after "experiencing technical difficulties".) I could not reach them while trying in the last 3 days. What I need is a basic request for the cheapoair to talk to my airline and reschedule the flight. I checked carefully on the cheapoair website: they don't have any automated way to do so. I've confirmed with my air company that there are available options, but they need cheapoair (the service I've booked with) to negotiate on my behalf. I still have about 2 weeks before the date when I need to travel, but I am not sure if I could resolve my simple request in time. I don't envy people who's travel is coming any time soon.

After waiting on hold for an hour, I finally heard a ring tone. I was glad to get through. A recording came on and said the number was no longer in service. I called back, waited for another hour, but this time I was disconnected! I will NEVER use CheapoAir again!!!

Ricard and Jazelle were very helpful in getting airline credits and hotel refunds for our trip that was postponed due to the Coronavirus border closures to Mexico. I appreciated their time in explaining these events to me. We will be using CheapO air in the future! Thanks!

We have flights booked four flights for our family to come and visit us. Due to the COVID-19 virus and our children being in the healthcare field and the crossing of borders between the US and Canada all non-essential travel is HALTED. When I originally contacted CheapOair I was advised to contact the airline! After being on the Chat for 13 hours and 35 minutes. (I have the chat log) I now find that CheapOair is charging $70 to cancel and $35 to change even though the Airlines are not charging to cancel or change flights. So now airlines cancel or change at ZERO cost, CheapOair is fine with charging us. CheapOair is great at taking YOUR $$ but providing refunds or any understanding to the current situation CheapOair FAILS MISERABLY. Very Disappointed.

Customer service is wonderful but to get through to a sales specialist is very hard. I've tried numerous times and failed. Now I'm stuck in Hawaii but I wanted to change my active booking to fly out to Vegas on 3/21 or be re routed to Seattle Washington. Please help me..

Request #**. To cancel—CheapOair Booking #**– $1,307.46. 2 seniors tickets to Iceland —April 10–16, Newark Airport. To KEF-Reykjavík Iceland paid by credit card in December 13, 2019. Per Icelandair all flights booked prior to March 10 and flying to and from before April 30, 2020... can be cancelled! All international flights out of USA are to be cancelled.

After about 100 calls and long wait I was able to connect yesterday. I was supposed to fly on Mar 26 and due to a Coronavirus the country I had planned to go requires Coronavirus test report otherwise no entry. I called Cheapoair and explained I couldn’t get test report because of time constrain and requested to cancel flight. They asked for $265 cancellation fees. However when I called Turkish airline they said due to this new rule by the country you can cancel for free and eligible to get full refund and advised to contact cheapoair because you bought through them. I’ve been trying to connect from this morning but no luck. Wish they had trained Rep so we don’t lose our money and time.

In light of the Coronavirus situation I realize it’s been a challenge. I tried and tried numerous times to email, call numerous times and numerous numbers and chat with a representative. I was never successful. I finally contacted the airline and was able to change my flight. I will give you a pass as I said because of the Coronavirus. But I don’t think I will ever book with you again. A couple of the numbers after being on hold for over an hour I was cut off and when I tried to call back they were no longer in service.

TLDR; I lost 2 trips, over $1,100 and A LOT of time dealing with their bad customer service. Gained a great headache. Not worth the "Cheap flights". This company irresponsible during this COVD-19 pandemic. From beginning to end this has been a horrible experience.

Worst customer service I have experienced. Been on hold and got disconnected. I did online chat but they didn't reply and hung up by phone multiple times. I want to cancel my reservations due to the coronavirus pandemic outbreak and all I want is my full refund. There's a lot of case Philippines. My flight is on April 30th but haven't heard anything from them. I notice that CHEAPOAIR were not align to their policies. I'm not gonna book any reservation TO Qatar airlines either or CHEAPOAIR. I waste time, money and effort for this trip. I'm not happy with the service.

With the Coronavirus outbreak I read in our newspaper that my flights to the UK with Air NZ, booked with CheapOair, were cancelled. I have tried phoning, online messaging and emailing over this last week and have NOT received any communication from them! The NZ phone line cuts you off after an hour and you start again, I was on hold for 5 hours one afternoon and still didn’t speak to anyone. Customer Service is awful!

Booking my flight experience was awesome, because company is charging money for that, but once it comes to refunds (due to Covid-19), I have been put on hold for several hours, I can not do refunds via emails. Just calling is an option. Agents are available if you want to make a new booking but in case of refund or rescheduling, no one picks up the call. I even called them by choosing the option that I want to make a new booking, agents picked up my call but as I told them my issue, they transferred my call to an unknown department and then I kept on waiting... waiting... waiting. And after 1 hour 6 minutes phone automatically got disconnected stating, "That number you have dialed does not exist." How is this even possible as I already waited for more than an hour. I need a solution not sympathy. I will again write a review related to what steps you took after my concern.. Thank you.

Don't use CheapOair for anything. They are a complete rip off during the covid 19 epidemic. I will never use them for anything ever again. Deal direct. Don't go through agents like cheap o air. They should not even be in business. What a rip off!

CheapOair has failed me and my family during the Corona Virus outbreak. I have tried to cancel a flight for 3 days. On the phone you are put on hold and then the call is disconnected. Using the tab to communicate with a rep (like texting) was even more frustrating. I started in a line where I was 1,734 in line. I waited for hours and got close to being 1000 in line when it disconnected. Stayed up literally all night with this format and never made contact. It was bad enough that I could not travel to see my elderly parents because of the outbreak. I am trying to do the right thing. Our country is under tremendous stress right now and money for a lot of us will be a real issue. It is hard to accept that 500 dollars may have just disappeared just like that.

I tried to cancel a flight due to COVID-19. You can’t cancel online, it needs to be by phone. I called around 10 times and if the call went through, the phone would quickly hang up. Once I was on hold for over an hour and the phone just hung up! I tried the chatting feature, but that didn’t work either. So I lost money because I was not able to cancel my flight. I will NEVER use this company again. I will just go straight through the actual airline. This company has horrible customer service and abandon customers when they need them the most. DO NOT USE THIS COMPANY!

Please be guided in making decisions about using CheapOair. The way an organization responds to crisis such as the Corona virus tells you how good of a company they are. I have not been able to speak with anyone for over a month now concerning my booked flights (5). I hope to never use cheapoair again.

Back in December, I booked a flight for my senior citizen mother to visit us in April. Because of the risk and the closing of travel from Canada, I needed to cancel the flight. Over the course of 3 days... I tried to cancel online, the system told me to call a number. I called that number and all the others they had on their site (which change over time). 11 phone numbers total, numerous times each and most would pick up and disconnect. The 5 different times I got through, I waited on hold for just about an hour, to have the phone abruptly disconnect. One time after an hour and 2 minutes it rang and I got an operator message saying the number is no longer in service. That was after I listened to their advertising for the entire time.

I understand that we are in hard times right now, and the travel industry is being inundated with calls to change/cancel their flights. However, I called and waited to speak with someone for over an hour, and when finally connected and giving my information the line was disconnected. They are too busy to call you back, so you have to call back and get back in line. I tried a few times and got disconnected and gave up for the day. Today I waited 9 1/2 hours to chat with an agent, and finally was getting somewhere!! That is until our chat was disconnected while they were searching for another flight!! Again, you have to get back in line and wait for someone else to help you! Beyond frustrating! I will NEVER use them to book anything again.

Flights were on time and CheapOair keep us constantly inform at every airport about flight arrivals and departures. A tremendous accomplishment due to being during the virus outbreak. Highly recommend CheapOair. The rate we paid was a very good price.

This company is by far the absolute worst I have ever experienced in my life. I was kicked off the online chat 3 times after waiting 9-10 hours, and no help. I have been directed to 3 different phone numbers, which resulted in waiting 2-3 hours on hold listening to the soul-crushing, brain-frying, God awful tune only to be LITERALLY disconnected without me touching the phone. I just do not get it. I recognize the high volume of callers but this is getting ridiculous. I'm fairly certain that when they see my caller ID, they know to give me hell. Today when I logged in, I noticed that all my flight information was gone and the amount of 'points' I received had gone up (though this is not a flight credit, just so you are clear). I think they canceled my flight without telling me too which is the icing on the cake. -5/5 is a proper rating. DO NOT USE THIS SITE UNLESS YOU WANT TO WASTE YOUR DAY IN A CHATROOM OR ON HOLD.

After trying the "chat" line, and waiting nearly two hour for a no-help answer, I tried the phone line... Same result, except I never got to talk to anyone. Created a "ticket" for a call-back, one day later nothing. I am an adult male, over 80, under physician's orders not to fly during this period... CheapoAir has already been paid, so they couldn't care less... ride the airline, but they said all must go thru cheapo... Now what???

I have tried all day yesterday to call to cancel flights as casino closed. I was on hold yesterday 2 hours only to be hung up on. I called again and the same thing happened. Today I tried online. There were 989 people ahead of me. As soon as it got to 200 it disconnected me? I am on 16 hours trying to reach them. I got back on and stated it disconnected me told it I wanted to cancel my flights and the reservation no. and my name and phone number. The online said 729 ahead of me so I waited 3 and half hours and finally an agent responds only to tell me she can't cancel my reservations but will transfer to another agent. I was pissed. I am handicapped and elderly and this is abuse. Pure and simple. I got offline as she said I could wait another 3 hours. Are you kidding me? Never will use these people again. This is wrong. I have emailed them 5 times and no response at all. This is fraud.

The company called me and explained everything. I appreciate their sorry for what happened with my two bookings (for me & my parents). Firstly, they have refunded/credited me all payments under their control but not the insurance because Philippine Airlines (PAL) is still in operation. The refunds include now the Agency Fees & Premium Support Package, though for Airline Ticket Cost (+Tax), PAL gave us credits (not money-back) and offered us 1 time Free rebooking/change of flights (under the same insurance coverage), we just need to pay for any price differences of the tickets (if higher) and keep the remainder for future travels. Secondly, they waived the cancellation fees $25 each person.

Due to unforeseen (Coronavirus) circumstances we are forced to cancel our vacation plans since no other time is compatible with our work schedule. Once travel restrictions have been lifted we will attempt to reschedule. Until that time we are awaiting a refund. I really have no wish to involve attorneys for this matter but if a refund for the entire trip is not forthcoming I will be required to do so. Continued attempts to reach you by phone and E-Mail have proven futile. Thank you.

I have had to deal with companies but this one has greatly impressed me in the way they have treated me the last 6 days. I cannot reach anyone with the numbers as it keeps dropping after a long wait up to an hour and 34 minutes the longest, their chat is good for nothing. They cannot help but provide the same numbers that are not going through! Unbelievable!. I am up not sleeping at 1 AM now and have tried every single phone on website since 6 PM with my phone. There is no customer treatment in CheapOair vocabulary! I sent an e-mail to feedback and customer support since March 13 with no response .... I cannot spend anymore an another day trying to call ...I give up.. Tomorrow I will call CBS News to complain.. any of you out there customers join me in the effort as I will set a page tomorrow to fight this company on the web... be posted.. P.S. They say they will not accept cancellation request in the e-mail instruction form...

Booked flights and hotels, and have been trying for the last week to cancel due to the Corona Virus, unable to get through, very rude and keep putting me off, have over 3k$ invested in trip and keep getting hung up on and long waiting lines, I have tried numerous times at different hours.

I bought a flight for my father that was supposed to leave on March 22, 2020. I called the airline and they had told me it was cancelled because of the virus, 1) they didn't notify me of the cancellation. 2) I had to book another emergency trip that leaves on the same day, just a different airline. I've been calling since 8 in the morning, to have the first booking cancelled from their end since I had already called the airline and got it sorted. All in all I've made over 50 calls today just to them, and its because either the call would fail or they would hang up. Now to make sure it wasn't my phone causing the failure, I asked my husband and best friend to call the numbers provided, same thing happens. so the best thing I can hope for is tomorrow will be better.

I was on hold for hours and on my laptop in query for 4 days off and on sitting twice from over 1000 in line up to 99 and then stuck. Zero correspondence from them and documented. Zero accountability for the $70 service fee. Call me so I can be a part of any class action lawsuit. Thank you!

Trip reschedule. I would rate my experience a 5 and I think the service I experienced was very good and exceptionally great! I enjoyed the representative and felt right at home with the service I received. It was quite memorable. Again Thanks a lot!

The Draconian Bait and Switch. I recently booked two flights on CheapOair. I worked a long time to find flights with decent departure and return times because neither my travel partner--who is a senior citizen--nor myself are in good physical condition. Both flights were changed by Cheapoair, with no option to decline on my part--just a threat that failure to accept the changes would result in a fine. I'm not looking forward to getting up early in the morning or coming home late at night while taking care of a senior citizen, but that is what I get for going with a cheapo company.

I was number 896 in line to try change my mom's flight. Was a long wait but the agent did everything possible to find best flight option (change) during this crazy times (COVID 19). Gave me option starting with cheapest one, had patient for me to make a decision.

In light with the COVID 19 issue going on right now, I can no longer travel due to the travel bans imposed by the government. I have contacted the customer service of CheapOair several times and wasn't able to get my ticket rebooked nor cancelled nor get a refund. In March 11, 2020, My airline (Phil Airlines) posted an advisory that they will allow one-time free rebooking. I tried to call Cheapoair to rebook my flight in March 18, 2020 to avail this free one time rebooking but unfortunately I wasn't able to get ahold of them.

Was having issues online. No fault of the website, just an oddity in my passenger list...one of the passengers would leave at child age but return at adult age. Spoke with a CheapOair rep & he was so helpful. He found me a great deal & got everything perfect. Really appreciated that

Was told that total charges to reschedule flight was $719.26 but they charge extra $400 without giving any explanation. Try to reach customer services several times. Were put on hold for hours and no one pickup, tried to contact them online only getting an email and never address the issue. Worst customer service I ever encounter. They were fast to answer if you wanted to purchase or make changes.

Cheapoair has not answered any of its phone numbers for more than 4 days now. All numbers just terminate without ringing. Their text system connects to a robot that feeds directions to call anyone other than them. Why are we not seeing more about this? The dollars lost could be in the hundreds of millions.

In booking the flight, I had a very friendly man assist and work very tenaciously to get us what we needed on March 11, 2020. On March 13; we found out the wedding we were traveling for was being postponed due to the coronavirus. I have tried numerous times on 3-13; 3-14; and all day 3-15- 2020, via website and literally 5 different phone numbers in an effort to speak with someone about this. Either the call will not go through or I receive a recording that the call cannot be completed at this time and to please try later. I very much want to go through your company but I do not feel comfortable doing so without speaking to a live person. Obviously I am very worried about additional fees. Your agent worked so hard to get flights that were the most efficient for us and that we could afford.

I booked my ticket with CheapOair and it was showing me the different itinerary at the time of booking and when I received a confirmation email that was with a different itinerary. After checking my confirmation email I called in to get my correct itinerary they guys were not at all helpful and put me in the long queue to speak to the correct department. I'll never ever book an air ticket through the CheapOair.

Excellent Customer Service During Trying Times. I have used CheapOair a number of times because they save me time searching for flights. We have always had good experiences domestically and internationally. This time, I had a flight booked for March 20-23. Due to concern over coronavirus and multiple places at my destination closing, I needed to reschedule. I waited online for a large volume of time before I was first in queue. Once it was my turn, I dealt with two different representatives, Whitney and Dewey, who were professional and friendly despite what must have been very frustrating working conditions. Whitney offered to cancel my flight for a voucher but when I asked to reschedule it for a later date, Whitney willingly helped to make it happen. They passed me to Dewey who had the forethought to mirror travel times I had originally booked which worked perfectly for the future date as well.

I have been trying to contact them for 4 days by phone and online. Once I waited online for 4 hours from number 565 down to 1 only to be told it was the wrong department and they transferred me without trying to answer my questions and back in line I went to 480. Their online chat is a disgrace. I have waited on the phone for hours only to get disconnected multiple times. Now you just get a busy signal when you try to call. It seems you cannot email them directly and they tell you to use their live chat, but they do not give you a choice of departments to chat to.

I waited for 1 hr on the phone due to the Coronavirus outbreak but postponing my flight until August was very easy. The agent found me a similar flight total time although I couldn't get the same connecting airport no fees were incurred for the change and I only paid $31 for change of fare. I was thankful because I have an economy ticket. Thanks for making the change so easy due to this unfortunate outbreak.

Worst customer service I have experienced. Been on hold and got disconnected. I did online chat but they didn't reply and hung up by phone multiple times. I want to cancel my reservations due to the coronavirus pandemic outbreak and all I want is my full refund. There's a lot of case in Singapore and Philippines. My flight is on March 15th but haven't heard anything from them. I notice that CHEAPOAIR and Singapore Airlines were not align to their policies. I'm not gonna book any reservation TO Singapore Airlines either or CHEAPOAIR. I waste time, money and effort for this trip. I'm not happy with the service.

Have been trying to contract their customer support centre for 3 days and their online chat and phone system crash on a regular basis and kick you out of the queue. It's incredibly frustrating and would not recommend calling them at all for help. Online chat and email responses are also non-existent, very sad state at this time of the Covid-19, but customer service should not be this difficult, even in trying times.

I booked a flight for my family and I to go overseas for a wedding at the end of this month, and due to the Coronavirus my family and I are no longer able to go with the new flight restrictions and job required quarantines if we leave the United States. I spoke with someone 2 weeks ago about getting travel vouchers for a future flight if we indeed have to cancel. Now that I have to cancel I have called every single customer service number hundreds of time and you either get:

Updated on 03/25/2020: I'm now on business day 36 and still have not received my refund of $800! This is a horrible way to do business. Taken that their policy said 3-5 business days for a pending charge to drop off. I will never recommend this company. My trip wasn't canceled because of Covid-19. I requested a refund same time I booked because I found a better price on a different site. To United Airlines, your affiliate in CheapOair represent you in a disgraceful. So far, no one has resolved this conflict. From the booking site to the airline.

I have tried everything in order to cancel my flight due to the Corona virus Virus. Through Email, chat and three numbers. They kept me on hold forever. It is frustrating to do business with them. It seems this is a crooked company and must be shut down.

Wonderful agent, helped me find the best deal and the best times and price! I'm so happy I called! They took the time to ask what I needed and find a solution that worked best for me. Patient and helpful!

Refund was granted (in full) within days of writing the initial review.

An excellent handling by the concerned agent and support for to offer me different suggestions With pros & cons. Offered Value added offers for future trips Which is a nice way of Marketing. I have booked a ticket For my wife to Calgary & hope to Enjoy your remarkable services in future also. Hats off to your concerned agent. Employees like him are a true asset of the company. Muhammad **

You are Professionals and polities. I received attention as a family and the Personnel show an amazing accurate. I will recommend to my friends, families and coworkers. It is time of them receiving good attention and savings in traveling services. This is matter of trust.

They said that they would waive fees for travelers needing to cancel due to the COVID-19 virus. My mom had bronchitis. I called several customers service numbers and they all rang busy. I called another #. The wait time indicated 7 minutes and it turned out to be 50:10. The agent was unable to help me and transferred me to customer service. I got disconnected. I called back, got disconnected again. They claim to be understanding of situations involving medical emergencies and that's a farce.

I purchased round trip tickets to China, and had to cancel the flight because US has banned foreigner entry due to coronavirus concerns. I called and waited 3 hours and finally talked to an agent, who told me that I could only cancel the flight for an unknown amount of refund, or I got nothing because obviously I couldn't cross the border to US. There's no point for me to keep the flight, which was China Southern, who has made a clear claim that they would refund everything to all customers who booked the flight before the coronavirus breakout. Still, ironically Cheapoair couldn't "know" the refund amount, and they said it would take 7 business days to know, so I compromised and cancelled the flight on Feb 1st for an unknown refund. I mean, what could I do when they wanted to rip off customers.

Please note @CheapOair (Travel agency) charged my credit card for re-booking on a cancelled flight and never rebooked me on any flights. I was at Airport only to know the flights were never really rebooked. @FlySWISS was kind enough to rebook on their own. Please refund.

When we decided to travel to Tennesse, We of course searched for good priced air fare. One Travel had a good fare so I set up a trip with One Travel who switched us over to Cheap O Air. Upon doing so we purchased Insurance thinking that would cover if something unexpected came up. I learned Read the fine print. Not long after we set the trip up, came the Virus.

I have been 6 days online trying to contact someone. They changed my flight and now I am unable to make my connection. I have been hung up on 6 times from customer service. I finally got to speak with someone. They stated I had to get permission from Oman Air to get full refund. I finally got a hold of Oman Air. They would not give me any reference number simply after having to fight with them, they said they would fully refund. I think they just wanted to get rid of me. It is impossible to contact them, not a problem if you want to spend money but they will not reimburse you. They are criminals.

We had bought flight tickets for my wife's family. They are going to Turkey from Japan and we wanted to change their flight tickets due to CoronaVirus issues. There is not any single response from CheapOair call center, neither the live chat on their website or e-mail. That is extremely frustrating because we called them the entire day and no answer at all.. Very unfortunately, I made this mistake by buying tickets through them and this mistake surely will not be repeated. Stay away from this scam company. There are horrible ratings on the internet and they just try to cover themselves with fake reviewers. They don't even deserve a one-star review!!

Coronavirus. I am a 71-year-old man with heart issues. CheapOair and the airlines they used (Jetblue, United) will be notified of subjecting me to health risks. I was not offered any help in this matter. I called to reschedule the flights, one of the people I was to visit is a doctor and a children's hospital in Oakland. Think about your responsibilities to the human race.

This is one of the worst experiences I've had with customer service. I received an email saying our flight had changed, and I had to accept within 24 hrs. The button in the email didn't work, so I tried to call the number listed. It disconnected 3 times. I found another cust serv #, and it disconnect 3 times. I went on the chat, and was 143 in the Q, got down to 32, and it disconnect me. Back to 165. Meanwhile I called the number to talk to a rep, he connected me with cust service, I sat on hold for 1 hr 2 min, then it disconnected me. When I finally got to chat with Mae, (2 hours later) she was no help at all, said to forward the email, which I did, and got back "no delivery". I am so frustrated and will never use CheapOair again if I don't get some satisfaction from them.

Mismatch in the Spirit Airlines site and the CheapOair. Do not cancel the booking and keep sending the wrong information. I used the ticket to go to another location, got it rebooked but still sends me that I am traveling. Big cheating and I do not recommend this airline!

I had to travel to San Diego from O'Hare on March 10th but the conference that I was scheduled to attend got canceled due to the Corona situation happening globally. The same reservation was used to redirect my booking as I intent to visit Austin in April. The amount I paid for the San Diego was approx. $178 but when I used for rebooking to go to Austin I paid an additional $116. I am looking at the website today and seeing the ticket cost to go to Austin is $116. I feel cheated because if I had canceled I would have lost $ 178 but would have benefited with a new booking using my Promo code.

Updated on 08/28/2020: This is the the second time I am writing a review on CHEAPOAIR. The first review I wrote said it was resolved when it was not. I booked my ticket to Japan in August 2019. In February I cancelled my ticket due to Covid-19. I was never told that I would lose out on literally more than half my money.. I wrote a review on the way they handled the situation. A manager contacted me on March 11 stating that I would receive a full refund and also sent me an email stating that. I received a portion and till till this day have not received the rest. I have emailed them over 15 times.

The customer service was great. They were very nice and helpful with all my questions, I will definitely suggest to all my friends who travel to get in touch with you, also answered all questions about me bringing my dog. They gave me the direct phone number to call so they could answer and assure me she would be safe.

Not recommended for booking tickets. Customer service is not good. My refund was not processed in a timely manner. I was supposed to get my refund in 7-14 days. On the 15th day I had to ask for the refund, then I got an email back saying - your refund has been processed and I would receive refund 7-14 days. After a few days, I received refund for the amount of 50 dollars less than the amount said over phone while cancelling the tickets. I have asked them 2 times regarding the reason behind why I received 50 dollars less, I have not got any response back yet, it's been 3 weeks. Worst Experience!

A friend of mine was going to treat me to a stay at her timeshare in Mexico to celebrate my "cancer free" diagnosis for pancreatic cancer. I made our flight reservations in February through CheapOAir for our trip at the end of March. In light of the Coronavirus, I was advised by my oncologist to not fly until the epidemic has subsided. Unfortunately, I fall into the category of over 60 and having underlying health condition that is currently being advised not to travel or be in heavily populated areas to avoid coming in contact with the virus.

For the price you pay and the added insurance you should be able to change dates and airlines without any added charges...you'll come out better booking it yourself and will get a better price. I will never!!! book with this company again.

I had a very nice experience talking with CheapOair. Both agents that I spoke to for extremely helpful courteous and polite. Very professional. That's what I thought. I had one discrepancy which was an error of my own not theirs and it was corrected right away. I would certainly use them again anytime I need to fly somewhere. I'm very happy. I had a first-rate experience!

Booking a flight. Entered Miami as my destination upon giving me flights. Once I picked one and paid for it I found out that my flight was going to Fort Lauderdale. Highway robbery. No More. I feel you just took my mom.

My first experience with them was wonderful but the other experiences thereafter seems that they're kind of crooked try to rip you off. When you go online to book flights it will jump the gun and confirm the flight without you confirming it and then when you call to change it it's a charge or if you want a refund it's a charge. You know like that's the way they getting over on you and I don't understand how they're able to confirm it without the individual confirming it their self and in my case trying to travel for a funeral service they take your money right away. But when is it coming to a refund it takes so many days to get it back so is almost keeping us from being able to even go to the funeral because they have my money are tied up and won't refund it at a promptly time. But they take it away just like that without your confirmation. Think that's a rip-off.

I bought a ticket along with insurance in case I had change of plans. I was only offered a refund for the insurance fee ($22-ish) and charged $136. You would think that the purpose of the insurance would be a refund or credit full amount. But apparently no. When I reached out to them through chat, they over and over said they are sending me refund for $22. And I over and over responded that I want either full refund or credit since I had an insurance. In the end the customer service representative (Kingsley) just stopped responding. It is very disappointing, first time ever had such experience with third party agents.

Horrible! I realize the Coronavirus is being dealt with right now but, come on, show some effort. I’m overseas in Thailand and my flight has been involuntarily rescheduled. I have made MULTIPLE ATTEMPTS to chat with customer service. Only to be disconnected or thrown to someone else and then disconnected. I even used up all my minutes, plus added some, trying to get hold of customer service by phone. And then the chat queue... never changes... 38 people ahead of me before the page reloaded and I had to start process over. 38 people ahead of me... FOR OVER TWO HOURS!!! Think they are using Coronavirus as an excuse for horrible customer service!!

Rep was very patient and got my trip booked at a low cost In No time and she took her time making sure all my info was done accurately and done in a manner over a chat. She was able to get all my bookings done on the app without having to call and was very professional.

Same as I left a bad review of KLM experience with CheapOair was also not good. Once coming back home I rushed to call them to Explain that KLM charged me a $60 baggage fee international flight. I got rude response from representative that I should of called them after booking to confirm about baggage. He did not say, "I am sorry we did not clearly put on our site that baggage fee are being charged now for international flights." Also he just said I need it to call! HEY ** AT CHEAPOAIR YOU NEED TO CLEARLY PUT THAT FOR THIS FLIGHT THERE WILL BE A BAGGAGE FEE CHARGED. I use them a lot over the many years to book different flights. Never had an issue. This is the only reason I am giving them 2 stars because I did not had issue before. I put more fault in to the KLM. They are crocks but for CheapOair suggestions put the baggage fee where people can that they will be charged for it!!

Devastating tornado at destination, conference cancelled, requested flight cancel/credit, which is what airline would've done if purchased direct. Cheap O said no. It's nonrefundable ticket. Fare type usually waived when it's a natural disaster. Airline no help because purchased through Cheap O. And Cheap O refused. I did purchase insurance and have filed a claim. Will NEVER USE THEM AGAIN!!! I will go back to purchasing directly through airlines from now on. Not worth it!!

Great Service!! Nice People very courteous!! Always travel with CheapOair. Will recommend to all my friends and family. Prices could be lower but they are still better than other travel services. Looking forward to planning all my trips through the year.

My agent did a great job....very happy...He helped me figure out what I needed to do to make my trip work around a tight schedule once I arrive in Vancouver. He also made sure that I understood my departure and arrival times.

Your company is ok only. Thank you though I thought booking my flight with your service would be cheaper but turn out to be the same. I call in to change my flight that I just booked within less than 5 mins and still got charge an extra $63.

I have used CheapOair a few times in the past without any issues. Unfortunately that is not the case this time. I purchased round trip tickets for a business trip which has been cancelled due to coronavirus concerns. I purchased the travel insurance. It turns out cheapoair doesn't handle and of the claims, they gave me a number to call which after 2 hours on hold I gave up. Numerous calls to Cheapo has resulted in nothing other than an offer to refund me 25.00. I haven't been able to find any information about the insurance company I'm starting to wonder if it even exists. The customer service at cheapo has been just that. They are dismissive, I spent almost 2 hours on hold only to be put on hold again by a rude associate. I truly hope by posting this I save someone the frustration I have been through. I'm out 400.00 and know I was scammed. The true character of a company is measured by how they handle things when there's a problem.

Changed my fly date and they were very helpful assisting me out during the presses. I would definitely recommend this to friend, I was surprise the amount of effort they spent with me to help me out reducing the charges.

I was charged twice for plenty fee within 24 hours, when I contacted the customer service they said they because I agreed, whereas I asked for waiver but they have my credit card info. This is a clear and concise note stating the issue and requesting an immediate action. It will usual be responded unless CheapOair intends to fraud. In that case, stringent measures would be required to recover the amount.

I called the number for deeper discounts and had the most wonderful experience! Anne walked me through every step of the process and helped make sure I was totally comfortable. She booked my seats and followed up with me to make sure I knew what was going on and was alerted as soon as my seating was confirmed for my trip. I saved over $500 and even bought the trip insurance.

I honestly do not enjoy writing bad reviews. I'm accustomed to writing great reviews because I respect hardworking people that try to make happen for their customer. This company has so far not shown what caring for the customer means. Simply put, they're a booking company that doesn't book, or books wrong. Then they say you can't cancel, but they can't get your booking lined up. I have been on the phone with them probably 15 times over the last 3 weeks for a simple $350 domestic flight. Do the math. They can't solve anything. They have my money and I still can't get information on my flight. It's a nightmare!

I called customer service to change a typo on the ticket (which was fully my fault). The gentleman on the phone was very nice and helpful. He mentioned a fee for processing and from what I understood it was going to be “one dollar and fifty.” $1.50 no problem! I print my tickets out and it costed my $150.00!! What the!!? One hundred and fifty dollars to change the name on a ticket?! You’ve got to be kidding me.

I booked my flights through CheapOair 8 times now and I had so far the best experience. I recommend CheapOair to my friends, coworkers. I had an emergency flight booked and luckily could cancel. I got all my refund back because I cancelled within 24 hours. Employees are patient, professional, kind and try to give the best deal and I do not feel that I rushed at all.

I purchased a round trip ticket, somehow the destination changed. It’s 28 min away from where I wanted to go but that is workable seeing you would not let me change it without another $200. Looking forward to visiting my family and friends.

So Far I have been very Satisfied with CheapOair. That being said I have not traveled yet with the recent arrangements made thru CheapOair. I will say the folks on the phone were very helpful, patient and knowledgeable which all together made my experience so far with CheapOair a very good one.

Booked flights at a cost of 230 on Cheapo. At no time did their website stop me from booking the flights at the time and cost I was selecting. At no time did they provide alternate flights while booking with costs. Three days later when checking my reservation did I noticed they changed the flights and times for more cost. I had a lengthy chat with cheapo where they acknowledged the flights I booked at the cost. They said the flights were no longer available. I told them they did not have the authority to book me on different flights and times and charge me more. I asked that they cancel the booking and refund me. They gave me the run around, then had someone call me to say they'd change the flights at an additional cost. REALLY! I had no choice but to use the flights since it would cost me even more.