Budget Car Rental Reviews

This is the 2nd time this car rental company CHARGED ME FOR GASOLINE USED WHEN I RETURNED THE CAR FULL TANK. I was told when I rented the car to either return it empty or full tank so as not to be charged extra. I accepted the offer to buy the gas from them BUT I MADE SURE THAT I RETURNED IT FULL TANK. The first time it happened last July 2021, I was charged for 5 gallons. I called to complain and I was refunded the price difference between the prevailing market price and their price. Now, it happened again. I rented a car for 4 days in Maui and returned it 11/28/2021. I will not let this pass and complain to all the necessary agencies including COSTCO and this CAR RENTAL COMPANY. DON'T GET DECEIVED BY BUDGET RENT A CAR.

I recently rented a vehicle from Budget. It was a local rental for three days. I filled the tank up about 3 miles from the drop-off location. Later that day I received an invoice from Budget, and the bill included a $100 refueling bill. Then I called their customer service, was on hold for almost 30 min, and I still have not been refunded my money. I even provided a receipt for the refueling at a gas station right outside of the drop-off place. Make sure you take a picture of the gas gauge when you return your vehicle. It is insane that I am being ripped off by a supposed reputable company like this. Honestly save yourself the headache and rent from someone else. This is just not worth the hassle.

On 08/10/2021 I booked a car with Budget company (rental station - Split Airport, Croatia) from 08/29/2021 19-30 to 09/11/2021 19-30 for 13 days for 579 EUR. I arrived at the rental station at 20-00 on August 29, 2021. Despite the fact that I previously inquired by phone with the company about the amount of the safe deposit, and they said 579 euros, the employee of the rental station demanded 1200 euros. I agreed. After three unsuccessful attempts to pre-authorize the entire amount on my card, the employee said that the PIN is incorrect and my card is blocked. As a VIP client of my bank with 24/7 support around the world, I contacted my personal manager by phone. The manager assured me that my card had not been blocked. Moreover, from the third party there was not a single attempt at any request for any amount whatsoever.

When renting a car, I was asked if I wanted tolls to be pre-covered. Thought good idea. But what they don't tell you is that it's 25 dollars a day. You'd have to drive circles in a toll both to 25 dollars a day.

Unfortunately the mystery car that my wife and I prepaid for 3 months prior to our arrival to Hawaii had issues with the sun roof top. When we picked up our vehicle and began to drive to our hotel (Moana Surfrider) the sun roof started to fall apart. The side windows came undone and almost caused an accident on the freeway. This car was not only a hazard to us but others on the road. The sun roof would not retract to a complete close causing for it to open on its own while driving at speeds of 35 MPH. We only drove the vehicle 134 miles due to this unsafe issue. My wife and I missed on many scheduled trips.

Do not rent with this company. It is a real scam, even if I contacted to tell you that there were problems to leave LAX airport on time, they never explained to me that this would have a charge of almost $ 80.00 and apart from leaving the car on time and with the tank full and they say it was three gallons short. In total they are cheating me with an additional $ 100.00 that of course they charged for the guarantee.

This company is a scam. I paid upfront, returned the vehicle early. Never received my refund for the early return. A pre authorization charge of $250 has still not been refunded either and is pending on my debit card 60 days later. Don’t rent from this company.

Spent 2 days of my vacation trying to get a tire replaced. One hour just to get a hold of them, then another hour waiting for a service that was supposed to arrive "within 40 minutes". Caught the company blatantly lying many times and had many operators hanging up on my face (happily recorded the conversations). Oper Then they tried to charge me over $200 for a toll (to remedy their incompetence.) This company is so poorly run. You can tell they don't give a crap about their customer as every public-facing web channel hasn't been updated for many months/years. Companies like this should face governmental consequences.

I would avoid Budget (in Spain at least). I was overcharged at the Palma office and when I submitted an explanation to Budget, I was ignored. Their social media person responded to a Google review I posted (check it out) but then ignored me. I sense that the social media team is just a scam where they pretend like they will look into the matter to try to disarm negative reviews. Really disgusting how Budget Spain preys on tourists. Avoid!

Stay away from this company. Went to PR to see family members after the loss of my uncle. Budget overcharged me. When I called them they can't even explain why they are overcharging me and refuse to reimburse. Stay away from using this company.

This happened at Tucson airport, and I can't verify if it's true for all counter persons, but mine said I'd pay less per gallon upon return. She never said it only applies if you use the entire tank!! Budget will not refund any money for gas you do not use. I used a quarter of the tank and ended up losing $37 by using the pre-pay option.

'Budget' in every way. Having used Budget for years in the USA and Europe my family and I had a shocking experience this August in the UK - with huge wait times, poor service, child's car seat which wouldn't fit properly (and was unsafe), tyres which deflated after a week's driving and then slow, uncaring customer service by email. Budget responded by giving us half the cost of the child's car seat hire back, which felt derisory. I understand COVID affects service to a degree, but Budget's job is to provide good cars, good car seats and good service - Budget simply did not do its job here. We won't be using Budget (or Avis) again and cannot recommend their service and product.

This is my response to this company's lack of responsibility. They are trying to file false claims against me months after my rental.

I shared my displeasure and how complicated it was to rent with Budget and as I walked away after finishing my rental process this employee named Peter decided he would say “** off man”, I let him know customer service would be contacted and asked him his name and was told “can’t you read?”. The conversation went on as I told him, "You know this isn’t the way you should treat customers" and he covered his mouth and got wide eyed as to say “oh no I’m in trouble now". sarcastically. My wife and I walked away and contacted customer service and waited for a call back. Apparently Budget thought 50 dollars should shut us up but I’m sorry half of what we paid should be refunded and this man should be fired at the very least. I will be contacting local media and be posting this experience on EVERY social media platform.

The worst experience we've ever had. We have a service animal and the company charged us $250 because they found animal hair in the car. They allow service animals so I don't understand what the issue was. The customer service people I spoke to were extremely rude and condescending. Would not recommend ever.

Rented Jeep in Kauai for one day. Jeep wasn’t in best condition. I received two months after rental a charge on my credit card for $342.09. After receiving letter. Spoke to customer service. They sent me blurry photo with a circle “supposedly” showing a chip windshield. Budget said I did this and that they would settle for $100. Tried to explain that I checked vehicle and didn’t see any damage. Plus how do you miss a chipped windshield? I will not rent with budget again. Plus will dispute with American Express.

Customer service was very poor with Budget on my last rental. The rear view camera was not working, but wasn't noticed until I used reverse off site. Informed Budget of this, but was still charged after explaining to customer service.

They need an efficiency expert in the worst way. I will never rent with Budget again. First I waited in a super long line to check in. That line was over 50 minutes. Usually you get your car and keys in this first line but all I got was a slip of paper and instructions to go wait in a second line. That line was around 40 minutes and I did get a car but then there was a third line to get out of the garage. In all, renting the car took half as long as flying from New York. NO JOKE. If you value your time, pay a few more dollars each day. I will never give them another opportunity to waste my time with their incredible inefficiency again.

I rented a car in Florida. From Oct 13 to 18th. I returned the car very early in the morning. I took a photo of miles and that the gas tank was Full. Looked at my statement and was charged $132 and change for Gas, Toll Charges and misc fees. 1 the gas was full. I never went through any tolls. None, Zero. Was charged over $59 for toll charges. Was told that they couldn't tell if I went through any toll roads so they have to charge me. Are you Kidding?! I even told the lady at the counter when I picked up the car, where I would be. I will Never Ever used Budget again. This is very upsetting considering I already paid for the rental car upfront and then be charged for additional fees.

I rented a car and told them I would not need any toll services as I was staying local. After returning home I received charges for tolls for NY bridges. I was never even near NY. I contacted Budget who informed me that they can’t help because toll issues belong with eToll (even though Budget engaged them on my behalf after I declined the service). I contacted eToll who said I needed to provide proof it wasn’t me. Even after providing proof to eToll that there is no way I could have traveled to those toll plazas given the low number of total miles I traveled (as documented on the Budget receipt), they still say I might have generated those tolls and are denying the reversal of charges. If I could give Budget a zero rating I would - that would at least accurately reflect the service I’ve received. EToll deserves a negative rating.

I have spoken to at least a dozen of your customer support reps tonight. As you notice the rental dates, on the 16th of October we started having a alert warning on the dash. I called this evening, spoke to at least a dozen of the most incompetent people I have ever known of, wasted over an hour and a half of my life to be hung up on by way over half of them.

Rented Jeep Wrangler in Denver. It was dirty, smelled so bad, cracked windshield, shifted poorly, a low tire, & braked poorly. We responded to customer service by email & they have not responded. We will not use Budget again.

I am being billed for 5 extra days, late fees, fuel charges and misc. charges. My $237 bill has turned into over $1,100. I cannot get this resolved no matter how many times I call. It's always "escalated" to someone who is supposed to call me, but never does. When bringing the car back, there was no one there. I left the car and then received a nasty letter 2 weeks later that accused me of embezzlement! I am unable to get any "supervisor" to call back. All I get is a person answering the phone that says I have to prove I brought the car back. They have a document on their website that someone filled in at some point that is not even matching anything except the car type! They say to provide a copy of a boarding pass for the airline to prove I brought the car back. Really?

The clerk put my name on someone else's rental and I have been fighting Budget for 5 months now. They have even sent the bill to collections for a car I DID NOT RENT. Their customer service does not return my calls.

Rotten customer service people, very rude. The company needs to review and put a hold of $500 when using debit card, then they are selling insurance. Nothing is smooth. Very bad experience. Renting at Hertz was much better and faster. Never going back to Budget again.

By far the worst rental company I have ever had to deal with. Management and customer service are horrendous. We had booked a "luxury car" for $355 total. We get to Budget and they bumped us down two grades, yet somehow we were charged more. After asking us twice and confirming which insurance company we would be using, they still charged us over $150 for insurance because they marked we accepted. We ended up calling customer service and they directed us to go to the budget rental desk when dropping off the car to get the charges dropped. Rod (manager) was no help and extremely rude. Did not offer to adjust for their errors. Tell us how we go from $355 to a final price of $650?! I beg you stay clear of budget rentals.

The Budget rental car located at SW Washington Street in Portland Oregon neglected to close out my contract after the car had been returned. They charged me daily rental fees from August 2nd to October 4th 2021. The Virginia Beach and Tulsa offices then took 4,800.00 dollars out of my checking on October 4th. I had to deactivate my debit card and start a fraud claim with my bank. In the meantime various bills are unpaid and my checking account remains overdrawn. I started dealing with Budget on August 4th 2021 after I became ill with COVID symptoms on the way home from my trip. I could not reach anyone at the local or National offices for 36 hours. Finally I got a man who told me not to touch the car and promised I would get a e mail with instructions within 48 hours. I never heard back. Budget apparently has no employees. Chat was unavailable. Phone contact unavailable. I sent an e mail. My e mail was unanswered.

Made reservation to travel to New York, took uber to the airport to pick my car after calling to confirm the reservation. Got to the airport around 8pm only to be told no car and no hope of getting any. Waited all night and had to take another uber home after much exhaustion and frustration. Called customer service and was told to present the receipts for the uber which was about $80 total. I received an email back saying they can only compensate me $50, not even the full amount spent on uber let alone the opportunities lost for not making my trip. This is fraud and this company should made to pay or business license suspended. Definitely will have my attorney look into this ** of a company and their dishonest business practice of making customers book reservation when they do not have cars available. Will never use or recommend them to anyone ever again!

$50 No-Show fee charged to my credit card for a reservation I cancelled after 30 minutes but because it wasn't 24 hours prior, I'm still being charged? What's the point of "free-cancellations up to time of pick up" if you will still be charged that no-show fee if you're not cancelling24 hours beforehand? Makes no sense especially if you're reserving the same day you plan to pick up. You guys are crooks and I'll never do business with you again. You don't even deserve a 1 star from me.

Car? It drives. Return process? I don't have the car still, so it worked. Price? Could be fair - except for charges added without consent. We were rushed through the check-in process and said no to any add-ons, however in hindsight when we were asked to confirm "so you're just getting the basic rental?" that actually meant "so you're buying add-on basic insurance?". We signed believing there was no possible miscommunication, but upon seeing the receipt about an hour later we called customer support to confirm if there was an upcharge. Customer support confirmed to us that there was NO upcharge on our account and that if we were to run into charges in the future, we could cancel as we had not "used" the insurance.

Budget gave the best initial price, but after either a general clerical mistake or flat-out dishonesty, my rental ended up being higher than quotes would have been from other companies. In addition, they will not give me a copy of my rental agreement. My idiotic mistake for discarding it before my deposit was returned.

Despite having a prepaid reservation at ABQ Airport, they were out of cars and were rude and flippant. This was after waiting in line for 30 min. Even the shuttle driver said this was common and advised to always use Enterprise. It left me stranded and needing to stay in a hotel for the night.

This is the second car rental at with Budget in Indiana International Airport in the last month. The lines are incredibly long, at least 1 hour to get your car both times, unacceptable. There were 12 employee booths for employees to work only 5 this time and 2 the previous time we rented. The car we rented was great, a Jeep however it was not cleaned when we got it, and there was a horrible smell inside the car, that was down right gross. But we couldn't return it, because we were an hour away from the airport and had to get to our destination at Indiana University for parents' weekend. The license plate was Ohio, **. I suggest the CEO of Budget check out the car, and tell us what he thinks of the smell and if he could drive that car around for 3 days. If he can then sorry for bothering you but if not, have him send me back my money for the crappy rental we got from your company that was unacceptable.

I rented a car from this location for a 3 day trip to Denver with my wife. We get our vehicle and upon seeing it, it had a cracked front windshield and plenty of body damage (scratches, dings, dents). The agent replaced our vehicle with a Ford Expedition. Truck was good, but did have rear driver side fender/bumper damage which was duct taped. No issues with the car until it was time to check the car back in. We arrived an hour earlier than drop-off time and parked the car in the rental return line. Took down all necessary info, took a photo of the dash indicating a full tank and the mileage. Photo is time stamped showing time and date I dropped off the car. I asked if anything else needed and the lady stated to leave the keys on the dash. BIG MISTAKE!! Should have asked for a return receipt as we are now over 96 hours since drop-off and it still shows that I have the rental!

Had to change flight...called Budget and spent 3 hours on the phone to move the car rental reservation up...worst customer service ever...then Travelocity forgot to send in the voucher for the car rental and budget charged us again for the rental... Here it is three weeks later and I still don't have the second charge refunded back to my credit card... The customer service reps are rude, you spend hours on the phone and they just give you the run around... We will never rent a car from them again...

Last night I reserved a car and the reservation was confirmed. I arrived to pick up the car and they didn't have. They said I could upgrade to another vehicle that was $60 a day more. The representative was rude and unprofessional. I called customer service they offered me another car for only $35 more and I had to get to another location. I will never use Budget again. I found a car down the street for about the same price as my original reservation.

Bad experience. I advise don’t pay for your rental beforehand. I don’t see how you are penalized for paying ahead of time to try and secure a reduced rate. I had to change plans due to covid and the company refused to issue a full refund. Horrible business ethics. The people do not care, only concerned about taking your money. Once they get they get the money good luck getting it back. Safe to say I’ll never use Budget again.

We rented a car from Baltimore-Washington Airport and they charged $250 for a rental from Friday evening to Sunday morning. Though to be fair, when I looked for a car, they were the cheapest company! First, picking up the car was confusing. We took the shuttle bus from the airport terminal to the rental car parking garage. We went to the Budget counter, and it was closed, with a sign telling us to go to the Avis counter. So we went to the Avis counter and saw a sign that said people with reservations can go to the outside kiosk. Since we already had a reservation, we went outside. But no one was there. Another customer was just as confused about what to do and she had been waiting a few minutes.

I have rented from Budget for years and until recently they were one of the best car rental agencies. Lately, their policies have changed to rip the consumer off. In March of 2021 we rented at Richmond Airport - we prepaid. When we got there they told us they were running late as they were short staffed. We waited as instructed in the lobby and after 1 hour we were instructed that the car was ready and to go to the garage - when we got there there were 40 people in line at the kiosk and we had to wait another hour in line. Once we got to the kiosk attendant they told us that they were running behind and we needed to wait for the car to be cleaned. We waited another half hour and when we got to the car it was 2 car downgrade.

I booked a rental a month in advance and prepaid. When we arrived to pick up the car, we were sent to another location to pick up the rental. At the 2nd location, the rate more than doubled but we were not informed of this by staff; the rate was on the rental agreement. We took the car because we are already late. The car was dirty inside and out and staff did not even walk around the car with us but gave us the fob and told us to hit the button on the key fob to see which one it was.

Lying scam company. This was my first (and last) rental ever with Budget. After pre paying for my reservation through Costco, I paid an additional $227 for their useless insurance. I didn't even use 1 first day of the rental due to flight delays. I called the customer service and let them know. They didn't extended the reservation (as I wanted) but they said not to worry and I wouldn't be charged extra. Then, I returned the car with a full tank and in the same condition it was rented. After I turned my car in I get a text that my total due was $227. Okay, fine.

Book a car for 9am several weeks in advance. Get to kiosk at 9 and no car. Offered smaller car that wouldn't work. Now waiting an hour for them to courier a car from town. And the whole time she made it seem like I was putting her out. I prebooked so I wouldn’t have to do this.

Customer service sucks, being transferred back and forth to incorrect dept, I was placed on hold for 50 minutes when I was "dropped call" from a landline, simply for trying to get credit for a rental. I had to call roadside service to exchange for a malfunctioning rental car. I will take a life supply of bus passes before doing business with Budget Rent A Car again.

The guy who was guiding me in parking lot to park my car to whatever location he wanted me to park, was moving his hands fast and impatiently with no clear directions. When I tried to keep up with the speed, he started yelling at me to slow down and threatened with a 1000 dollar fine. Staff needs more training in how to provide parking instructions to the customers who are returning the car and behave politely. He was completely disrespectful, rude and mean.

On my vacation to Las Vegas, Nevada, I booked a Budget rental car thru my 3rd party booking site for $225 for 5 days. To offset the outrageous cost of the collision damage insurance charged by rental companies, I accepted the insurance offered by my site (only $45 for the entire 5 days!). When I got to the Budget rental counter near McCarran Airport, they refused to accept the policy. The agent claimed they were not familiar with that company, and could not accept it. Since I needed a car, I had to accept Budget's collision damage waiver for $25/day. And, she kept asking for my personal policy number, as if I would actually give it to her.

Budget rental car is horrible and we had the worst experience. First it took them an hour to get us the car that had been reserved for three months. At high speeds the car would shake and we were on our way for a family trip. I spent days on the phone with customer service and they were unable to find us a rental car to exchange our vehicle. On the freeway the car was shaking severely. They found us a rental car exchange in Cleveland Ohio at 11:00 at night. 250 miles from when we first called it in. When we got there we exchanged to unsafe vehicle for another. After we were charged for gas when both rental cars were filled up. Then we were charged for a cleaning fee on the unsafe first rental. Due to our safety and the issue of being in an unknown town we were not made aware that we should find a vacuum at 11:00 at night. Budget rental car just wants to charge you for as much as they can without a care for their customers.

I prepaid my rental two months before I took the car, when I got to Budget, there were more than 100 people waiting for picking up their cars, after 1.5 hours waiting finally I got my turn. I told the check-out person that I have already prepaid the rental and I didn't need any other services. And I returned the car with full tank of gas. When I returned home, I found that Budget added the supplemental insurance and fuel services and charged me 200 dollars. So disappointed!

We waited hours in a miserable line with hundreds of people, staffed by one lone customer service rep. It took us longer to wait in line at Budget to pick up the car we paid for in advance than it took us to fly to Salt Lake City airport. Many did not even get the car they had reserved after waiting for ours. The airport staff told us this has been going on for months, so Budget knows about it and simply doesn't care to fix it. The customer service reps, both in person and on the phone, also claim they cannot look up the Fastbreak account despite it being used for many years. Spare yourself this misery - it was awful.

Rented car 2 weeks in advance. Waited in line 2 hours. Finally got to window and car was not available. Automatically upgraded and charged us without our consent. Forced us to sign papers. When we realized what they had done, we immediately cancelled the car. Never took possession and waited over 10 days for a refund. Which wasn’t the full price of the car.

RUN - don't walk - away from Budget. They charged me $558 extra because they *claim* I returned the car late 3 hrs late, when I actually brought it back 1 hour early. When I returned the car to Hyannis (agreed upon drop off location), at 9am (1 hr before 10am agreed upon return time) no one was at the Budget desk, and I was directed to drop the keys with someone at Avis instead, which I did. Also, car REEKED of smoke. I tried calling the Logan location over and over, and the corporate number, and was on hold each time for over an hour.

I rented a car from Budget six month in advance. I choose mystery car that are similar to Nissan rough. When it was time to pick the car up it was convertible. There was not any space in the trunk to feed 2 suitcases. I did not had chance but I had to pay extra for an update. I got Jeep Wrangler instead. The second we got in a car we all noticed it was extremely dirty. The crumbs and sand were all over the car and the car smelled like weed. Next day my friend, 2 teens and I went road which was going through the mountains and had a lot of turns. About half way the car including the breaks started to make such a scary squeaky noises that I started to get nervous that either we will never make to the end or the break will fail and all of us are going to die.

We rented our car in Tacoma Washington. The procedure was pretty much seamless and the car was clean and ready as promised. Five days into the rental period the car's battery failed. We called Budget and they sent someone to jump the car's battery. This was in Bandon Oregon a small coastal town with limited services. We had two further dead battery issues before I could get the car to the local Chrysler Dealer in Coos Bay about twenty minutes from our hotel. I spent close to six hours while the dealer diagnosed the check engine light and replaced the dead battery. The repairs were done on warranty from Chrysler thank goodness and we continued on our way with no further problem. A week after returning from our trip and returning the rental car we received a bill of $218.00 for the battery jumps. Lesson learned, carry and use your own roadside emergency service. Do not depend on the rental company.

You may think you have prepaid for your rental. Think again. I had a 9:30 reservation and drove the car out of the Budget garage at 10:00AM. I returned it at 11:00AM. For that extra hour I was charged a full day rental fee, $83.00. Beware, this business is a scam.

In no way should anyone use this company...ever. Renting a truck (moving) the check engine light is on and the air conditioner doesn't work. They send a guy out to fix it...it didn't get fixed. The air turns on and off periodically and the check engine light turned back on as soon as I turned the vehicle back on. All that means is that there pressed the reset button on the light to cover themselves until they walked away. I am driving across the country through the hot desert (AZ, NV, NM, TX) and the air doesn't work and the engine could explode. Great.

Missed my flight, needed to change dates for rental car. YOU CANNOT REACH A HUMAN on the phone. I tried PRICELINE - they said to call the car rental location (Norfolk Int'l Airport). When I got them they sent me back to PRICELINE - who sent me back to Norfolk, etc. Never did get it resolved.... PRICELINE gives you a good rate - but Lord help you if things go wrong!

I rented a car through Budget in Miami on a Thursday. The line was long and it took about 45 minutes to get the car. When I received the car it had low tire pressure and no gas. They fix this issue and I went on my way. The day I was supposed to return the car it stopped working. I believe there was an electrical issue because the lights and windshield wipers went haywire flickering and moving on their own.

Made a reservation. In March for July. Was told could use bank card. When flew into Illinois. Was told could not use. Was stuck in Illinois. Girlfriend had to drive from Florida to Illinois to get me and kids. Reason for the trip.

Buyer Beware! I will NEVER rent from this company EVER again. As in other reviews I read, unfortunately AFTER I rented from them, all they do is diplomatically repeat themselves over and over, saying the same thing and directing you to their agreements. They do not provide any response to other questions or their lack of transparency. I called Roadside Assistance for a dead battery. That is what I thought I should do. NEVER did they say there would be a charge. I didn't cause the dead battery. I did not leave the lights on, I did not leave any doors open. They rented me a faulty car.

My ordeal with Budget car rental was the absolute worst when it comes to customer service and ultimately serving the customer. Budget should be ashamed. I am still walking through this nightmare as I am leaving this review. I rented a car out of Orlando Airport of which I prepaid for it (July 26). I stood in the line for two hours. Please note as well that I am traveling with 6 children (two of which is 5 month old twins). On my way to the resort, a signal on the dashboard said that the tire pressure was low. Now whoever serviced this car prior to me picking it up should have seen this and ensure that all was well because it was more than just low air. I went to the gas station and filled it up with air to the correct psi which removed the signal from off the dashboard. Half an hour into the journey the signal came back on and the tire started to feel wobbly.

Got a rental for 7/24-7/31. 1st your rental office at OKC was not open when our flight arrived 11:45pm on 7/23. So I rented from an off airport location. When I get there the system was down, had to wait 25-30 minutes for them to do it remotely and fax information over to us for the rental that was prepaid and supposed to be quick pick up. They also then informed me that even though we are off airport property because we are so close and from out of state we must pay the airport taxes +$100 more. Now our plans changed and we wanted to turn the car in early and expected that we would not be charged for the days we aren't using it. Called in to change the reservations and was told that since we prepaid there would be no refund for returning early.

Budget rented is a car with known issues and then left us stranded for an entire day in a parking lot with no food, no water, no restrooms and elderly travelers. After waiting from 9am until 430pm for help, with no answer from Budget Emergency Roadside Assistance, we had our personal insurance tow the vehicle back to the airport. We missed the entire event we flew into town for. Thank God for USAA and coverage on vehicles we did not own or we would still be sitting in the parking lot. No refund, no compensation, no communication. They simply don't answer.

I had reserved and paid for a car rental online. When my husband and I arrived at Tampa airport, the sign at the beginning of the service line stated a wish for only one person in the party to stand in line. Since my husband would be the primary driver, he went through the line. Unfortunately, the area was noisy and my husband doesn't hear perfectly. He explained happily after we were in the care that we received a free upgrade because we are AARP members. Unfortunately, this was incorrect. We were charged for an upgrade we did not need.

I have rented from Budget for years, personal and business. Recently had an emergency and have to fly home from a work trip, returned to different airport. They charged me $2,780 on a $400 rental! I tried to call the 800 number and local counter number, as instructed, and never got through in 2 days and 14 days after. Worst customer experience I have had and we will be closing all our memberships. They have not worked with me even after I mentioned how I could not get through on their support lines in time, prior to flying home. I use this as example of how not to handle my clients to my staff.

From the moment I got off plane to leaving the building. No good. The bus had issues with running. Took 30 min to pick people up after getting off plane. Budget only accepts credit and that's not said at beginning. Had to find out 2 hours later that they don't accept cash or debit. It's not the workers. It's the process of the business. Everyone don't just use credit.

Turned in my car to the Denver Airport and the gentleman, Karar, checked out the vehicle and told us to leave the trash in the car and that it was good. A month later I received an additional charge for $450, no email, no receipt of the work just a charge to my card. Once I was able to get ahold of Budget, they then send me the damage report claiming that there was excessive sand and dirt in the car.

I returned the car on time and still got charged for an extra day. I called to complain and was told that they corrected the problem. One week later they still had not returned my full refund. I called again and told wait was 30 min. and I was on hold for over an hour. Finally I chose to get called back. When they called back they said that the refund was never processed so they did that. They said by Monday I will get my money back. Another week later, I STILL HAVE NOT RECEIVED THE FULL REFUND FROM MY DEPOSIT!

I had problem with my bill. Then I call customer service, then I wait 3 hours, finally some answer me. After the guy get my all informations, he hang off the phone. Then I have to call and wait other 3 hours. The guy just answer my phone, told me wait. Then he hang off phone again. I just waste 6 hours to wait a customer service? If you want to choose this company, think, think and think. If you have any problems, no customer service!!!

This is the first time renting through Budget Rentals. I got a great price combined with my airlines ticket but that is where the positive part of the experience ends! I was traveling with my elderly aunt (68) and mom (73), we were to rent an economy size car in LA at the airport. We were exhausted when we arrived due to delayed flights totaling 6 hours, so we were wanting to get the car quickly and drive the additional 50 minutes to our hotel. Well that is not how it came about…. We waited 1 hour outside of the airport for the shuttle to take us the the rental office and then we waited another hour to finally get to the desk! Then I was told that the only vehicle they had was a Jeep Wrangler and that I needed car insurance (which I didn’t). It was now 4:00am and I just wanted to leave!

I am a 25-year Army combat veteran who throughout my career have traveled the world and rented thousands of cars from various rental car companies. By far this has been the worst experience. Reservations were made through USAA (Military Bank) for a total of $576.31, which included supplemental insurance coverage (mandatory). I created a fast break account to rapidly obtain the car as I had an event later that evening but clearly, there was nothing fast about getting the car. Upon checking-in at the rental car location (Las Americas Intl Airport in the Dominican Republic) I was told that additional insurance was required to rent the vehicle ($1,600 US) which would of made my total $2,176.31. After almost 30 minutes of holding up the line and arguing with the representative they finally agreed to let me rent the car for $897.27 with a $1,500 extra hold on my credit card.

We made an online reservation for our rental through Budget, we arrived at the airport in Orlando and they did not have the vehicle we reserved. We took the next thing available because what other choice did we have? We rented the vehicle from Jun 24th through Jun 30th. In our email we were told to return the vehicle by 6am on June 30th and park the vehicle in Terminal A. I took the keys inside to the rental Returns front desk and handed the keys to the budget employee. Well a few days went by and apparently he didn't check the vehicle in properly. So I started receiving automated calls saying I needed to extend my rental.

Customer service means nothing to their manager Joseph at the FLL location. He rudely explain he had no options for me and my mother, after they sold insurance to my mother and we tried to remove it the next day. We went in with the car, and he couldn't help us secure a car or the price or nothing. After denying we speak to his supervisor "as he was the highest manager there" he denied providing his manager's name or email address, he denied providing us with even a pen, and when he became completely irritated after being asked to bring any other manager he even called me a **. I am not sure what training or assessment is done to train or select managers at this location, but based on other reviews and my own experience, we will never be renting from Budget again.

When we arrived in Miami to pick up our car, the line was so long that we waited for 2 hours to pick up our car. With 2 young kids who had been traveling since the wee hours of the morning, we were not happy to see only 2 people at the desk when there were clearly hundreds of folks waiting to get their cars. The process was harried and rushed, as they were clearly trying to move as many people through as quickly as possible. We declined any additional insurance and all the add-ons, signed our contract quickly and tried to get on the road (after already having our flight delayed over a day and waiting in a 2 hour car line). Same song and dance when we arrived back at the airport to return the car- a ridiculously long line and one person working the desk- we nearly missed our flight because the process took so long.

My sister made a reservation for a car days ago. My family and I started traveling from 5:30am. It is currently 2am the next day and we have been told that they overbooked the cars and that there's none available. Now we have to pay for an Uber to and from the airport because we did the right thing and made a reservation in advance. NEVER again!!!!

We had a car reserved in Orlando Florida. We waited in line for 3 hours, from 12:30 am to 3:30 am. Customer service at the desk was extremely limited, sometimes no one was even at the desk. At 3:30 am, it was announced by Budget that they had no more available cars - even for those who reserved cars beforehand as we had. We were up all night. If Budget had relayed that information earlier, we could have taken an Uber to our hotel. We were in Florida for USA Cycling Junior National Road Championships with two teenage boys - not a good way to rest up before a national level competition.

This is for the Budget rental at St. Louis Airport. You have to really watch them. I declined all the upgrades they ask you and signed away. Returned the car and had another $460 in charges. This doubled my rental cost. They put me down for every type of insurance they have. Make sure you spend the time to read the entire contract before signing. Needless to say I'll never rent from them again. Lesson learned.

I rented a car from Budget. I received a car with a small dent to the passenger side door. Now I am receiving a bill from them that's 4 times what it would cost to fix, for damage that was already there before I used this vehicle. And when you call them, they go straight to voice-mails. No explanation or photos of damage was sent to me. The place is too busy and overbooked. They don't even personally give you the vehicle, they park 30+ cars in a busy lot and you have to look for the license plate number. They obviously don't inspect the cars between each use.

My wife and I went online to rent a car from the Budget Rental Car Louisville location on Plantside drive. We had not even received our confirmation and our $800 was out of our account. Upon receiving our confirmation I took my wife’s car to the mechanic and drove to budget to pick up the car she would now be needing to take my son to football practice everyday at 6:30 am and upon arriving and entering the building we are told they don’t have and won’t have a car for us. We told them there must be a mistake as we have been charged already and have the confirmation of our reservation. We used our debit card to pay for the rental and it has a $800 daily limit so after realizing they weren’t going to give us a car regardless of the fact we had a reservation we told them we would need the money put back in our account so we could go rent somewhere else and they told us it would be 2-5 days before it would be credited to our account.

The good: The car was great. Pick up was relatively easy, and drop off was very easy. The bad: The desk agent tried to upsell me by saying that compact cars are not good "road cars." He phrased it in such a way that made me think they had no more compact cars available. After clarifying that they were available, I avoided the extra charge (which would have been about $120) and got what I chose beforehand, which happened to do just fine on the road. Incidentally, I heard the clerk next to the person I was talking with tell another customer that his selected car wouldn't be good for driving in the mountains.

I went to the Budget rental car in the Orlando airport because my job had a thing with them where I could get 20% off. However, it definitely was not worth it as they were very slow - it took them over an hour to get us through there. Also, part of they had a decent amount of people working the terminals, but, I think the part of the issue was they were constantly trying to upsell people and it was just very slow with a very long line. In the future, I definitely would not use Budget. Whenever it takes longer to get the rental car than the flight was, that is a very bad sign.

BEWARE - SCAM ALERT, DON'T RENT FROM BUDGET RENTAL CAR. I was recently charged a fraudulent $450 cleaning charge for Ford Ranger I rented for one night in Albuquerque NM. I left the vehicle clean and full of fuel but was charged to clean cigarette ash and smoke odor. I don't smoke, there was no smoke odor nor were there ashes on the floor when I returned the vehicle. Scamming your customers from their hard-earned money is not a good business plan and will not garner brand loyalty. This was the first and last time I will be doing business with Budget.

I would like to say that I was pleased with the helpful staff at pickup and that my car was ready, clean and almost brand new. I was disappointed that I paid in advance to lock in a lower rate, but found they added a $54 fee anyhow when I picked it up! Prices are already expensive this year. They really should be upfront with pricing and not sneak in an extra charge.

I will be filing a complaint on all platforms. Budget location on 306 N Rosalind Ave Downtown Orlando, FL. Budget has so many money hungry stipulations, they were looking got ways to make extra money by any means necessary. I noticed I was charged $90.00 in airport fees. However this is not an airport location. The Spanish worker at the front desk seemed agitated that I realized I was charged. She then removed the fees and said I smell smoke. However, the car was detailed prior to returning and I do not smoke. I objected and she then charged my card for 450.00. She advised me that she smelled smoke and shrugged her shoulders. She stated that she could take off airport fees which would changed my amount due. However, my card was still charged airport fees on top of smoking fees. I will be disputing with my bank, since No one at budget is attempting to resolve the matter.

I rented a full size SUV from Budget. I received a Mitsubishi Outlander that had significant dents, dings, scratches and funky smell. That is the best part of this review. The counter person tried to sell me the insurance and I declined. He tried to sell me the fuel option and I declined. He said that I would have to fill up within 5 miles of the airport. I told him I understood and declined a second time. This is not a true statement but I chose not to argue as there were hundreds of people waiting in line behind me.

Had pictures of car after. Tried to scam me. Beware! Nothing was wrong with car. They tried to scam and take money out of my account. Always take after pictures for proof. Look at Better Business Bureau.

Please avoid Budget car rental, for the sake of personal respect and freedom. Budget is a bureaucratic, unsympathetic corporation, where you do not count as an individual person, but another number. I have never left a bad review in my life, but I feel I have no other choice in this situation. The particular Budget location I dealt with in Bloomington, Indiana and especially the corporate system have been a huge nightmare to deal with.

SCAMMERS. COMPLETELY RIPPED OFF. All of my emails are going unanswered and this is not acceptable. I did not leave a signature on anything. The man at the desk told me all of these things were required and not optional. He also told me not to sign and put a line through the agreement. After he asked me to do that he then informed me that the hold for 250 would not be part of what I was looking at after he told me it was before asking me to put a line through it. That amount was 800 which I argued about for another 20 mins on top of the two hours I waited in line for my rental. This is a scamming company because now I have no idea why even more money was added on top of the money I never agreed to.

I called Budget customer service number to rent a vehicle. I picked the car up on Monday. The same day I called the man on the phone said I could smoke in the car. I asked for an economy car they put me in a big car I had the car for 6 hours and they charged me 115 dollars. I couldnt believe it. This company is a ripoff. Budget my ** car. Renter beware.

On December 24, 2020, I rented a 2020 Chevy Camaro from the Budget location at the John Wayne airport. I picked up the vehicle at 4:50 pm and at that time the odometer had a mileage reading of 20,828. I had this rental car for a total of 6 days. I returned the 2020 Chevy Camaro to the same Budget location on December 29 at 6:54 a.m. At my return and vehicle check in the odometer had a mileage reading of 21,296 (see attached copy of my receipt from Budget). Upon my return the vehicle was inspected for damage and none was found. I was immediately issued my full deposit back in the amount of $250.00.

Picked up car from Budget at Raliegh NC airport. It had some paint chips and paint was peeling off front spoiler on car. Office informed and they called drop off point and explained situation, who acknowledged they were told on the return of the car which was in a different location. We did take pictures while the car was sitting in a marked parking spot on their lot. They are not accepting our pictures. They want $1800 dollars for a $300 fix which was their fault. Also the tire were worn below tread safety indicator.

I had a car for rent for two weeks from Budget at Logan Airport in Boston from June 5 to June 20. The person who took care of me to make the rental was super nasty. They charged me almost 120 dollars for a toll payment system that I never had to use. But the worst thing is that one day the car discharged the battery while in a parking lot, I requested service to charge (jump start) the car. I had to call three times and each time I had to wait about an hour to be attended. In each call I was told that they would come to charge the battery in five to twenty minutes and it took four and a half hours.

On the 17 of June, myself and two sisters traveled from San Angelo, Texas to St. Louis, Missouri by American Airlines (that was our first mistake). American Airlines changed our flight causing us to arrive late in St. Louis. My sister immediately phoned Budget to let them know we would be arriving late. She was assured, not by one person but by multiple employees that someone would be there until midnight and for us not to worry.

I was originally charged $99 for fuel upon return of vehicle. After calling and with a waiting time average of 60 minutes I would not have the time and would try later that day and then the next and so on until I had the 2 hrs that it took to speak to 3 people regarding my complaint. It was resolved a week later. I was credited $99. But I still give only 2 stars because of the length of time it takes to speak to a customer service agent regarding a problem. Thankfully it was not an emergency.

Hi, I recently booked a car in SFO for 5 days. Prior to my trip, I read about the fastbreak program and signed up for it because SFO is notorious for long lines. When I arrived at about 8.30 PM, I saw about 15 people in the regular line. There were directions for fastbreak customers which told me to go to a lower floor. I dragged my luggage (multiple bags) to look for the fastbreak counter, only to finally find that it was closed. There were directions urging us to go to AVIS counter instead. I dragged my bags to the AVIS counter which was also closed. I then went back to the upper floor to the regular counter. Now there were 5 more people in the line! When my turn came at the counter, I asked why there is no fastbreak service. The service representative said there are "staffing issues".

In April 2021, The Budget Rent-a-car location in Phoenix Airport took a liberty to charge our credit card for $3,700 for a rental car that’s been prepaid in full through booking website. We returned the car in perfect condition, but we did decide to purchase full tank of gas from them so we don’t have to worry about fueling it before returning since we were going to Sedona. I guess they decided a full tank of gas post pandemic worth $3,700. This is definitely a fraudulent criminal activity they have done and just hope people don’t pay attention. I wish we have a more legal way to sue them.

I had a mid size car rented, they tried to get me to upgrade twice and I told them NO, then I was charged for roadside asst. and insurance that I told them NO I do not want it and they charged me any. DEFINITELY WILL NOT RENT FROM BUDGET EVER AGAIN!

I made a reservation with budget. This was for a week. My flight got cancelled so I had to pick up the car the next day. They said to do that now I have to pay double the price of 1500. My initial cost was 740. I was willing to pay for the day that I missed but they dont want to honor the price. I spent 3 hours with different representatives in Mexico City. Highway robbery. With this type of customer service all these rental companies will eventually go bankrupt. I will never rent again ( unless I absolutely need it ) and use Lyft or Uber instead.

Had a CONFIRMED RESERVATION for an SUV - arrived to pick it up and there were none - despite confirming the reservation 1 hour prior!!! On hold 45 minutes waiting for customer service, finally just gave up and hung up. I would give them negative stars if I could.

I went to Budget Rentals for a car being rented in Florida 5 Months (Nov) from now (6/21). On the website after I completed my rental form, it asked if I wanted to save a few bucks ($25 I think) and ended up paying the rental in full. If I remember correctly It was a 25 dollar difference. So, Here's the rub, I needed to cancel the car 3 days after the reservation was made and went to cancel it on the website. It informed me a $50 dollar cancellation fee would be deducted from my refund I found out. I checked in my paperwork and sure enough in the fine print there it is.

Granted they did not flat out lie to me, but this was the most misleading experience I have ever had. My charges totaled about 450 USD for a 4 day rental. Upon getting there, the rep took my ID and had me sign a bunch of papers and I agreed to return the car back on Friday early afternoon. On Friday, I returned the car at 2PM. One week later I received charges on my card for 820 USD. When I called customer service to understand what the issue was, they informed me that I had "lied" about my age (I was 24) and apparently they charge an "underage fee" of about 150-200 USD. Despite having my age from my ID, no one informed me of this fee at all at checkout, even though I was traveling with my 70 year old father!

Billed for $566.88 for existing damage to the spare tire! We had pre-arranged to rent a minivan from the Budget location at Denver International Airport. The desk agent does not provide keys to their vehicles, they are all unlocked with keys on the dash or console. First van assigned to us had a cracked windshield and multiple dents, none of which were noted in the rental papers. I did a "walk-around" of the second van. It *seemed* OK. The inside was filthy (ketchup stains, residual sticky muck at the base of the console...etc.), in spite of Budget's claim of special cleaning due to COVID safety concerns.

I traveled from NY to Las Vegas for a calm relaxing vacation with my spouse! Little did I know renting from Budget would make things worse. I was charged extra fees upon arriving when my husband was the primary driver. I made a error when booking the reservation and told the representative at the airport I would be staying in Vegas for 5 days. The rep told me everything was great and welcome. Not once did he mentioned the reservation was for one day! I got a call from budget security 3!!!! days later telling me I would owe a late charge if I didn’t pay them 473 dollars! I paid them that day to not cause any inconvenience with my billing or contract. 2 business days later I’m being overcharged! Now I have to contact my bank and regulate things! Budget should be ashamed of themself! The service is horrible! Called customer service and was on hold for 45 mins with no answer! I would give 0 stars. Don’t do it.

NEVER rent from this company. I was charged a "pet hair" cleaning fee. I was on vacation and NEVER had a pet in my car or even a human in the back seat for that matter. WAS NO ANIMAL IN MY CAR. After doing research, I have compiled several reviews of customers with Budget rental claiming this "charge" with no animal in the car. This is fraud. FRAUD.

The car I was rented had bald tires which caused me to get a flat. It inconvenienced me on my vacation. I spent hours dealing with this situation, then I was given a car with way too much deodorizer. It smelled so strong it gave me a headache and made me want to vomit. After all this, I was offered a coupon as a resolution?!!! That is not satisfactory. Mine and my sister's lives were put in jeopardy because this car was not maintained. My vacation was also disrupted. I want a better resolution than this. Also, I was given a copy of somebody else's rental agreement from the second location.

Budget is the only local office near my mother, so when we visit her, we always rent from them. Their office is clean and the staff are nice. But if one person is in line in front of you, that means a 20 minute wait to get your car. Also, we had a very bad experience when, 3 hours before we were supposed to take the car back at 10 am, the key fob would not open the car. Although the office was walking distance away, they insisted we call their service people, which we did -- not realizing that they would send out a subcontractor who was just going to break into the car and not take liability for damaging anything!

Couple of weeks ago we rented SUV that had marijuana smell in the vehicle. We reported to the clerk but didn’t really care and said not to worry as they only look for major damages so we took the car think smell would go away. Upon returning vehicle we again told the clerk the car still had a smell in the vehicle and was told they got this complaint 120 times prior to us reporting. 2 weeks later we were charged $450 for the smoke smell even though we’re NON-SMOKERS. We’re disputing the charge but seems like a racket they are running to get extra $450 out of their customers. Just beware. Any small damages or smells be sure to refuse taking vehicle since reporting it is not enough.

Budget canceled my reservation last minute on me! I had a trip planned about 5 weeks in advance.. booked in early April. They call me now and cancel on May 13th, 2021 for my rental pickup on May 15, 2021. Less than 48 hours notice! This SCREWED MY TRIP SO BAD. Now I have to pay 3x more money to book last minute elsewhere. Budget is such a pile of garbage. Go with Enterprise.. Avis/Budget are horrible.

Waited in line for 3 hours to be told they’re out of cars. People literally started fighting and yelling in the building, which is impressive that Budget’s completely incompetent and archaic processes invoked anger in KAUAI! Absolutely unacceptable, the situation could not have been handled worse. Awful experience and a wasted day. The only silver lining is that we’re NOT giving Budget a penny of our money. Which would probably be helpful to fund operational computers for your employees. I completely understand the effects of COVID, however the concept of customer experience and inventory planning is not new.

My husband & I rented an SUV from Budget Rent-A-Car. Our rental was not ready for us upon arrival even though I reserved a vehicle for 10:30 am and it was well after noon by this point. We were told it was "being thoroughly cleaned". It was absolutely not clean and smelled mildly of cigarette smoke, but we were ready to start our vacation and chose to deal with it although we are not smokers ourselves. Otherwise the vehicle was fine and we did not have any issues. Fast forward to our return.. we returned the car at about 4am utilizing the key drop off. We filled up the tank immediately before returning the car. (The gas station is literally 30 seconds from the airport). We come home and notice that we were charged an additional $165 from Budget. I immediately called and spent well over two hours on the phone, speaking to four separate representatives to try and fix the situation.

I rented a car from Budget Rent A Car (Sky Harbor Phoenix Arizona) April 23rd to April 26th. The customer service was horrible. The counter attendant was rude and continued to badger me to sign up for additional services even though I kept saying NO. When I went to retrieve the car it was not parked in the correct spot and it was dirty. When I went to leave the lot the poor Exit attendant had to spend extra time correcting paperwork. I returned the car early on April 26th with a full tank. I received a letter on May 10th that Budget was going to charge me $450 to clean the car because of a "Smoke Sell". I DO NOT SMOKE, MY BROTHER DOES NOT SMOKE AND MY SISTER IN LAW DOES NOT SMOKE. This is clearly a false charge without a clear path to dispute and resolve. My advice to folks who are looking at Rental Car companies is to steer clear of Budget. In my opinion they are not a reputable Car Rental company.

I reserved a car through Costco for two (April 21 - April 23 by 9 am) days with Budget Rental for $280. The rental was from Memphis returning to Nashville. I was worried I might not get the car back before the exact time and the 30 minute return window they allow or they charge outlandish fees so I called Memphis and added an extra day now till (April 24 by 9 am) for $158. So total car rental for 3 days should have been $438 or so, it was returned full of gas. It had plenty of dings all over it of which I took pictures of before I left the lot. They charged the necessary holding fees on my card accordingly.

Left us stranded in broken down car for 20+ hours; made us drive 2 hours with transmission going out in sleet/snow to finally get a replacement car. Was charged $320 in extra fees for their broken car.

Rented a suv for a road trip. Got 500 miles into trip and lost power brakes and engine light came on. Called road side service. They said 6 hours before they can help and we would be charged for towing. Tow truck driver and budget customer service telling us 3 different locations of where a tow truck is located. A car rental place 45 miles from us was open when we made the initial call but they have to bring a car from 90 miles away. Now the that rental place is closing and the tow truck driver still doesn’t have the rental car to come and pick us up. Here we sit broke down side of highway for who knows how long more to go because of a poor business company and no customer service.

While searching for a rental car for an upcoming trip to TX Budget was one of the companies I looked at. The next day when I viewed my credit card statement there was a $1.50 charge from Budget on my account, I had not rented from them. When I called Budget to inquire the customer service associate was rude and hung up on me before my issue was resolved. I know she hung up because I had just given her my phone #. If it was an actual disconnect she could have called me back. I have used Budget in the past but will NEVER rent from Budget or Avis again. I wrote to Budget Customer Service, they basically said, "Not our usual level of service."

1st issue was getting a vehicle with broken dash screen and smelled like alcohol and cigs. I immediately asked for a different vehicle and received one. I had a great time, loved the car. Issues came afterwards. I was told that I did not need to sign anything and to just leave the keys in the car. Now I am getting $221 fees for returning vehicle late and for gas. I returned the vehicle 30 minutes before the drop off time, and with a full tank of gas. I am now fighting with Budget on these fees and they are asking me to prove that I returned the vehicle, not sure how they expect me to do this. There has to be cameras at this location to prove that I returned it. RIP off and they have no customer service skills. 100% not fair.

We picked up our car on March 8, 2021 from Reagan International Airport around 10:00pm. We drove it to our hotel in Alexandria, Virginia and parked it in the hotel parking garage. Around 10:00am the next morning, we went to drive the car and it would not start. The instrument panel indicator said that the key was damaged. We contacted Roadside Assistance and the person that assisted us could only take the information and then it had to be referred to a Performance Manager, who arranged for a replacement car. We were told that we could not get the replacement car until the tow truck had picked up the disabled car.

I rented from Budget in Columbus Ohio the 14 through 18 April this year. When I drop the car off no one was there to check me out and I have to check in my credit card statement. The next day I was charged 15.99 Gas charge and was told I drop the car off five hours late. I drop the car off at 12:50 and was on a plane at 1:43 PM so there’s no way I was close to dropping it off late. After complaining I would call the charge would be wiped off to which they weren’t and I had to call back again to which I told the customer service person, "I would send you my flight information in my gas charge which was one exit from the airport." They assured me they would take care of it and did not.

Low rate and good dependable vehicle. The the tendency of friendly. They help you to get the type of vehicle that you want. It don't give you no hassle and make you feel very important. I would recommend my friend to Budget.

The woman who checked me in was very thorough and personable. She made sure I was getting the best value and we chatted for a while about life in the Northland. The car was clean and safe, and drop-off after-hours was an easy process.

Good value for the price, service was so-so, but then 2 weeks later was excellent. It's a rough time for everyone, so they were a lot better than I expected.

I rented an economy vehicle online. When I arrived to pick up I was told all they had left was a Camaro or I had to pay more to upgrade to a different vehicle. So instead of a 4 door economy car I was forced to take a 2 door sports car. It ended up snowing and was icy so I didn't drive the car once I reached my destination. Anyhow the guy at the rental place told me they could fill the tank up on return because it was cheaper than the gas stations. I said oh ok. So the time comes to return the car and it needed a tiny bit of gas, I filled it up and returned it. I told the lady that checked the car that the tank was full. Then I went inside and told the person at the counter that the tank was full. I get to my connecting flight and I get an email that my card was charged $78 for gas.

You definitely have to watch your receipts with these people. I rented a VW Jetta from them April 23 at 8:30 A.M. through April 25 at 6:30 A.M. My flight back home was was at 8:45A.M. I returned their vehicle to them at 6:51 A.M.. There was an older man in the parking garage directing cars and telling us where to park. I had my daughter complete the envelope with the time in, mileage, and fuel. I was going to leave the keys in the car but the man said to leave the envelope and just drop the keys in the box. Fine, he works there, I figure he knows best. I continue on and catch my flight back home. It is a 1 hour time difference from there. Imagine my surprise when I get home and receive an email and I'm being accused of returning my vehicle at 12:34 pm. I had been home for an hour already. Kate, their worker, checked in the car and charged me for an extra day!

This was the worst buying experience in my life. I went to the Budget site to rent a car. I rented one and made the mistake of prepaying. I immediately went to Expedia and found that I could save $50. I went back to Budget and cancelled. They wanted to charge me a $50 cancellation fee for having the reservation for 5 minutes. I called my bank and told them that I wasn't going to pay a cancellation fee. They were able to reverse the entire prepaid rental of about 450. Then I went to LAX and took a Budget car that I reserved through Expedia. I returned it 8 days later.

AWFUL experience all the way around, almost ruined our vacation by wasting over 3 hours total dealing with this rental car company. I reserved and prepaid for a car 3 weeks in advance. We got to the rental car terminal, waited over 30 minutes in line and when we finally got up to the counter we were informed that they had no more cars available for the night. We were told to take a taxi to our hotel and that if we came back in the morning they would have cars and reimburse us for the taxis.

The agency at the Seattle 4th Ave location failed to answer my many calls to extend my one month rental as their website wouldn’t allow an extension. They failed to contact me until almost 2 weeks past its due date. I finally got a call on 4/13 at 1pm to return the car at that moment or she would report the car stolen. Apparently I was unclear of the terms of the agreement and I found no evidence of the repercussions on my contract. She insisted I return car to Tacoma location by 5p. I got there at 3:18p and they were closed. I called Budget again and they recommended I return to the SeaTac location where they wouldn’t take the car due to fees adding up to twice what I paid and said I need to return to original location which was closed by then.

By far the worst rental car experience I’ve ever had! Customer Service completely out the window! 1st vehicle Jeep 9:30pm dive about 30 minutes when the jeep begins SHAKING uncontrollably almost causing an accident on i95 with my 2 young kids and wife scared for their lives. Drive 30 minutes back to WPB. Exchange jeep for Ford SUV. Next day Ford will not start, go to Home Depot. Buy jumper cables and proceed to have to jump the car EVERY time to start it. Every light on the dash is on: brake, ABS, traction control, etc...

I reserved a rental car went to pick it up and they didn't have any cars! I asked for another location and was sent to airport and was denied a car because I didn't have a credit card.. Although the site reads no credit card needed. They kept my money and I was stranded at an airport 500 miles from home. They robbed me. They stole my money and left me stranded!!!!

Don’t ever trust fast break, was in line for 49 minutes because the desk wasn’t open, Budget is useless!!! No explanations just a lame excuse. They they are short staffed and no discounts. Never rent from them.

NEVER rent from this company. I was charged a "pet hair" cleaning fee. I was on vacation and NEVER had a pet in my car or even a human in the back seat for that matter. My husband and I put our luggage in the trunk and that's it. I have disputed this and they have provided "after pictures." I would love to see the before pictures because there WAS NO ANIMAL IN MY CAR. After doing research, I have compiled several reviews of customers with Budget rental claiming this "charge" with no animal in the car. This is fraud. Pay more for a better quality car rental.

I booked a car with BUDGET. I went to a location to pick it up and the car was unavailable. I was left in the middle of nowhere without help. I called the customer service - no help as well. I truly don’t recommend to rent a car with BUDGET!!!!

This business charged me an extra $1,300 for returning a car early, refused to return my phone calls, and claims that counts as "pro-rating" my $1,500 rental rate for the number of days used. I rented a car from Budget for a month in late Dec when I was not sure of my return date. The women at the counter told me I must return the car within 28 days as per state law. I asked if I returned it earlier if I would receive a refund for days not used. She said of course, at return, they would refund me for the days I returned the car early, and "pro-rate" my rental rate.

Bad news! Budget Cheaters!!! I rented a car in October 2020 (3250 S Ocean Dr, Hollywood, FL 33019), traveled, returned it back, everything is as usual, nothing boded trouble. Three months later, I received a call from the ** (Budget claims service) with accusations that I returned the car with a broken headlight and a dented hood!!!, and charges are based on a photos taken five days!!! after the car was returned and the odometer readings differ 13 miles!!! from what is indicated on the return receipt!!! I have no idea what happened with car after I returned it!!! I returned it in same condition as I took it!!! Never use Budget!!!

Rental agreement # **. I rented a van March 14th-March 20th and received horrible service and inconvenience after inconvenience up until the middle of my trip. The day of my rental I was called while on my way to pick the car up only to be told that there were no 12 passengers available and they would call me in a hour to see if one was available. A hour passed with no call I attempted to call the location only to be directed to the sales department which couldn’t give me any information. I finally received a call back around 11:30 am, 30 minutes before close and was asked if I was coming to get the rental. I advised that I was waiting on the call to confirm something was available then made it to the location 15 minutes before close.

Worst billing and service ever. Paid $797.27 for a 5 day rental, charged late fee - wasn’t cost me $60. Extension fee $10. Starting price was $79. Then when I extended they charged me $104 each additional day. Customer service will lie to you and tell you they informed you about the extension charge. I picked up the car on a Sunday at 11:14 am and returned the car on Friday at 11:14. So how am I late? DON'T RENT FROM BUDGET!!!! WORST EVER.

I was forced to return home from a trip early due to a massive snow storm and returned my rental car two days early. Budget could've cared less and charged me for the full week. I contacted their customer service and was given reason after reason for their refusal to issue any kind of credit with the last one being that "it stated in the pre-paid agreement that you would be charged the full amount no matter what." Terrible service and from a company that only cares about profits and not their customers. I will never use them again.

Hi. I was shocked to find, even though your website says open 24 hours in Fort Lauderdale airport that in fact is not true. I am a long time Fast break client HY224H. We landed in Ft Lauderdale and went to Budget to get our car. When we got there we were told Budget was closed and had to go downstairs to Avis. Being a fastbreak member I am used to going out to the garage to the fast break booth picking up my reservation and getting my car.

I should have known this would be terrible when they failed to retrieve me and another customer waiting for their shuttle at the airport! Thankfully the Enterprise shuttle took us close to their building. They claimed they had no more reservations for the night, and proceeded to magically find our reservations. Maybe there was a language barrier, but I asked for the "gas insurance" he agreed, and I was on my way... Upon return, I had an extra 200 dollars charged to my rental. TERRIBLE COMPANY. NOT WORTH THE CHEAP PRICE... BC IT WILL BE MORE!

I had made a reservation for a Vehicle on Monday for a Friday pickup. I had called Budget customer care service on Thursday to confirm if they would have a vehicle for me. They assured me that I would get a vehicle. I got a voicemail later in the evening while I was at work letting me know that they don't have a vehicle for me. This is not even the first time this is happening. This is the second consecutive week and has happened to me a few times in the last months as well.

Reserved a suv that was a Ford Edge. Got to rental counter at 3:30pm in Miami, only 3 workers at counter waited in line for 1 1/2 hours. Got to counter, could not understand the worker, he asked if there were tolls. I said yes but I did not want the optional SunPass I would rather pay as we go because there were only 2 tolls to go through. The contract was printed out on the oldest printer on the planet, when I got my copy I cannot even read it (old school printer that you have to rip the perforations off the sides).. Anyway finally get to the car, it is not a ford edge but a Mitsubishi Outlander, much smaller than a ford edge, hardly fit our two boys in the back, let alone our suitcases.. There was no attendant in the ramp to talk to, we waited for 15 minutes and no one came.

They are a horrible company. Initially they did not have the vehicle we reserved and had to go to a different company at the airport to locate one for us. We pre-paid through Priceline and reminded the person at the counter of this information. So after being on a flight all day and waiting for them to locate the vehicle, we were tired and anxious to leave. We signed their "contract" and were told the extra charge on the "contract" was a hold they put on everyone's card, but apparently it was for the extra insurance we declined. We were told the extra charge would be taken off when we returned the vehicle, but it was not. When I called the 1-800 number to dispute the charge, I was told the extra $300 plus dollars was for the insurance, which I told the representative we declined. She told me it was my word against theirs, and they were not going to do anything about it.

DO NOT. I REPEAT, DO NOT COME TO THIS OUTPOST. Shady as hell. The representative tried to charge my husband as a second driver; he had no cars on the premise (not sure how this is even possible given it’s a CAR rental place); the car we eventually got reeked of cigarette smoke that he tried to disguise by blasting on the AC and putting in a disgusting air freshener. GO TO ANY OTHER LOCATION, there is an Enterprise in nearby Lyndhurst. Avoid this place like the plague.

I have never had such bad service in my life. I would never ever rent from Budget again! There was no explanation on charges on credit card holds when I booked and then surprised me with a crazy hold on my card. When I tried to ask for explanation or to fix this l, they were very rude and kept referring me to some stupid fine print on their site. I will never ever rent from Budget ever again.

Went to reserve a car and it suggests that the customer "pay now." If you do, you void all rights to turn the car in early if your rental is less than $150. Whatever savings the customer gets for paying in advance seems to come from these poor devils who turned their car in early or tried unsuccessfully to cancel. I don't like policies like this. Each rental company has their own little scheme going. This companies policy makes me want to reserve 1 day at a time and reserve day-of since there's no refund with cancellation. Customer beware!

I rented a car for 24 hours in Honolulu. I knew I had to return the car before 10:24 am. When I arrived at returns there was a line of 5 renters returning. The process took at least 10 minutes before my turn. I was not given a timestamp of return. I assumed I made the timeline or right at it. My credit card had an additional 92 dollars for late fees. This is crap. I will never use a car rental again. Use Turo instead.

Ordered and paid for a 4wd vehicle. When we showed up, the salesperson was rude. Told us our phone didn’t work (untrue and she could not validate the number she called or if called correctly) and told us she had tried to call us that morning to cancel our reservation! She then gave us a non 4wd vehicle with at least 4 other 4wd vehicles on the lot. When the confirmation email was shown her she said, and I quote “we don’t have those.” Attempts at calling Budget to speak to a supervisor were in vain. NEVER USE THIS COMPANY.

We landed Christmas day 2020 just two months ago and rented a car from Budget student line for 2 hours finally got our car. We returned it five days later. They charged us $90 because we were told to bring it back empty. We were never told how much it was going to cost that they just about tripled the gas price. I then two weeks later received an email stating we were being charged $300 for a broken windshield a roadside assistance charge. We never got roadside assistance. We never broke the windshield. Nothing was even wrong with the windshield but we still got charged and they would not take the fee off of my credit card.

So my boyfriend and I were in Seattle for a couple days and we decided to rent a car to explore the city a little more and also drive to the airport and save some money on Uber (a ride from our hotel would cost us around $50). And so we rented a car from Budget for ONE day and whenever we were not driving it, it was in a secure parking lot provided by our hotel. So literally nothing could’ve happened. We dropped the car at the airport, everything is was fine until it wasn’t when a couple weeks later I got a ‘happy’ letter saying that the vehicle was damaged and we are now obliged to pay Budget $450 (x10 daily car rent). The letter didn’t even explain what the damage was and contacting them didn’t help either since we didn’t have any proof that the vehicle was just fine when we dropped it off. Long story short, this is a SCUMMY company and they’re gonna try getting as much money as possible from you for the things you didn’t even do.

Budget is charging me $450 to clean smoke from car. I have NEVER smoked a day in my life. Mileage and return date from my receipt are different than their inspection report yet they still say I was the last person in the car. The mileage clearly shows that the car was moved and almost 24 hours had passed since I dropped it off. They just keep repeating that it is a valid charge. We gave them a second chance after they tried to charge us for gas after we returned it full. Absolute bold-faced liars and cheats!

I dont recommend rent on this company, Worst customer service, cars stink marijuana, they make hidden charges after you return, Avis, Payless, Budget same owner same problems. No te recomiendo rentes tu carro en esta compañia, horrible servicio al cliente, carros huelen a marijuana o peor, te hacen Cargos extras al regresar tu carro, no rentes aqui, son 3 compañias mismo dueño, Avis, Payless, Budget.

Bugdet car rental overcharged me for gas although I brought back the car with a full tank! Plus they never sent me my receipt in regards my rental. It was the Budget car rental in Canada, Vancouver airport. This inadmissible.

Budget Rental Car, Phoenix Airport: Scammers. I arrived at the Phoenix Airport 1/21/21 to pick up a car at Budget Car Rental. I had purchased an American Airlines vacation that included air, lodging and the rental car. “TJ” at the counter was very friendly and chatted us up. When he asked about additional insurance, I CLEARLY DECLINED just as I have EVERY TIME I HAVE EVER RENTED A CAR. TJ, responded, “Ok, then, just the basics.” TJ continued chatting and then asked me to insert my credit card for the $211.99 charge. I reminded him that my car was prepaid through American Airlines. TJ appeared confused and said, “Well sometimes those vouchers just pay for part of the rental. I’ve seen that before.”

Rented a car in St. Thomas, in US Virgin Islands for vacation in St. John via car ferry. First sign of trouble was when the low tire light was on when I got into car, went back into Airport terminal to rental counter. Agent at desk sternly told me sensors are bad in all the cars don't worry about it. Really! Ok. Here's where it gets worse!!

When I picked up the rental car I took pictures of the outside but did not realize I had to take pictures of the insides as well. I returned the Budget rental car after my deployment to help the Hurricane Delta victims. Budget had an alternate location to drop off the car as I had an early flight. No clear direction. Hard finding the location. I had to call Budget to find out where to go. Budget then charged my government travel card with $479 stating they "discovered DIRT in the Spills - Stains - Liquids of the car." I called to dispute the charge because first of all I had no liquids in the car. I drove the car from the hotel to the deployment location. The car stayed parked until I left early that morning to head back to the hotel in Houston. I ate in the hotel. Had no "liquids or DIRT" in the car.

Absolutely the worst experience EVER! Budget in Maui airport rented me a Jeep Wrangler. On the second day with the rental, the vehicle left me stranded as it would not start. I called budget to inform them and they sent roadside assistance. When they arrived they said the battery was bad and had to be replaced. They explained that budget would not allow them to replace the battery, only jumpstart it. So I drove it to my condo only to have it start the next day. When I called budget to tell them I need a new vehicle they said I had to drive it back to the original rental place even though there was a budget 5 minutes from my place.

Paid for car, prepay. Placed rental in my gf name because she needed the rental and I had a good alumni rate. We get there and it was all bad. The rental was placed with my card, but the rental agreement was in her name. I paid for it with my debit credit card. Okay. I always keep credit cards on me so I provided my credit card once there. The lady says to me \, "No!" She needs a credit card from the driver. "Well, I am the second driver and it is prepaid with my card, can't I provide the credit card." "No!" Well, my gf forgot her cards at home. "No! You need to call 1-800 to transfer the rental into your name or cancel." My gf decided to drive her own car out of frustration for her 1 day trip. Canceling the car means no refund. A terrible policy, never renting from Budget again. Bad customer service as well. All her answers were "NO! Call 1-800."

I rented a standard SUV and signed up for an extra driver prior to my rental and PREPAID the full amount. When I arrived for pickup, the Budget representative said he did not have a standard SUV and was giving me a free upgrade to the next level up SUV. He also had my daughter show her ID as 2nd driver and had me sign the rental agreement. As I was not changing anything on the rental, I did not review the contract in detail but just initialed where the rep said to and left (I did not notice at the time that he had added a 2nd driver again even though it was already in my original confirmation).

Whatever you do, steer clear of this company. I paid $400 on the date I made my rental reservation. Upon picking up my vehicle, they tried to charge me AGAIN, claiming I had never paid for my rental even though I showed them my receipt and email confirmation. Then, the day after I returned my rental I had a charge of $208 appear on my account for this same rental. I have called and tried to talk with someone and they have been very rude and told me I just needed to get over it. They will not respond to my emails either. I will NEVER go through this company again and I HIGHLY suggest that no one else ever rents from here either.

I rent a car from Budget thru Expedia from Dec 28- Jan 4,2021 the Expedia was $172 for the 7 days. When I checked in I emphasize to the budget agent that I do not want to sign up their insurance because I use AMX which has travel auto insurance and I have California private insurance which covers. The budget agent said ok then sign here here here there places.

In all honesty I wish I can give 0 stars. Please if you’re looking to buy from them. I beg you to read this story and reconsider. I don’t know where to begin with this sleazy and despicable company Budget. To begin, upon my arrival to Los Angeles airport, I booked my car and once given to me no one checked my car to record any damages before leaving the lot. I asked a representative to do it, and they had me waiting for 35 minutes before I actually had to get going because I was on a time constraint. Before I left I took pictures of things that I thought could be problematic on the car before I left the lot because I saw a customer doing the same thing who said they have tried to charge him for “damage” he did not do. I followed along and did the same.

Companies are known by employees who represent them and this is one of the worst out there. I had booked a car a week in advance prepaid for it arriving Houston 2 days before Christmas, arrived with my family. Grabbed the luggage. Went to the shuttle 9:35 PM waiting to go get the car with family. Watching most of major companies coming and picking up their customers. After waiting for 20 minutes and NO one from Budget I went inside where I saw counters for companies, Ahh a sign at Budget counter, "We are closed. If you need assistance go to Avis counter," so I go to Avis counter, Ahh another sign, "We closed 10 PM." but wait it's not even 10 YET.

Is so sad about the experience renting with this company. Dirty car and the tanks it wasn’t full, Also when we arrive they try to oversell other car we didn’t require. Just more money and not the best customer service.

I was quoted $77.45 for 2 days. Rented 12/9 to 12/12. Called on the 11th asked to extend 1 more day. Was quoted $47.00. While I had this vehicle I went to a bonfire. Well when I returned the vehicle that Saturday. I was informed I was being charged an extra $250.00 for cleaning. OMG I vacuumed that vehicle not 30 minutes before return. Was told ashes were on outside window ledge. Give me a break. People drive vehicles all over the place and you mean to tell me they have stupid rules but AREN'T IN THE CONTRACT. My ending total was $329.00 when over and done. Today received email from Budget saying they were refunding $228.00. We'll see.....

To extend a rental, I asked for a price to extend 4 days. I was told ~$90 extra to the 4th. I agreed to it. Then I realized that was a 3 day extension, but it was too late to change. I was told I could return it at the original time to effectively cancel. I kept it anyway. Then on the last day I called to extend 4 more days and was told my total would ~314. I agreed to it. But I asked for a confirmation email and was told one would be sent to me. It never arrived. I finally called about it and was guided to finding information online and found out it was ~$314 extra! I would not have accepted that. I would have returned the car that day without any extension! I was told I could bring the car in first thing in the morning and talk to the person there about it. I brought the car in shortly after they were open, but nothing could be done about the unwanted day(s). They stole over two hundred and twenty dollars.

CONGRATS BUDGET, YOU HAVE LOST ME AS A CUSTOMER FOREVER OVER YOUR GREED. I reserved and pre-paid for a SUV in Portland OR for December 2-4. We were flying into town to do a video shoot. Mid-flight I got an email announcing the shoot had to be cancelled due to COVID. Discouraged but understanding, we re-booked our flights to leave at 6:45am on the 3rd and had the car at Budget's return at 4:30am the next day. This resulted in our 2 day rental becoming less than 24 hours.

I rented a truck in Rochester, NY at the airport and when I got it it stunk of pot and cigarettes. On time constraints I returned the next day and again was given a truck that smelled like pot and cigarettes. The next morning I went to start and return but it would not start. Customer service called a truck believing it needed a jump but driver said it was a bad starter. He later towed it back to airport and I got a ride to get my 3rd vehicle which was the only one with a cleaned by slip in it. When I returned it later getting the bill Budget charged me for the failed jump start. They said I did not buy their roadside service so They said it was my responsibility. So, I was given 2 vehicle that clearly had not been checked, one had a bad starter and had I lost hours of my time they felt I should be charged $216! Insult to injury is how horrible my experience was with Budget. Stand behind your "policy" you don't your customer service..

Will not be renting from Budget/AVIS anytime in the future due to their hidden fees. I took a short weekend trip to Chicago with my mother for my grandmother's 90th birthday. We had our rental for 3 days and put maybe 50 miles on the vehicle. I had placed my reservation via Costco Travel and had no issues. On 10/30/2020, I picked up a Chevy Equinox from Chicago O'Hare. Got my mother and luggage into the vehicle and noticed an error alert and the tire pressure symbol was lit. I left my mother with our luggage and the vehicle to see if I could find someone to make sure everything was okay. Not one person was located outside (it's a pandemic so I'm sure staffing is short) so I went back inside and spoke with the person at the FastBreak rental desk. She changed my rental to a GMC Terrain and we were on our way. If this was the end then I'd give a decent review.

My entire weekend was RUINED by the experience that I had as a DIRECT RESULT of the faulty condition of the vehicle which was issued to me! I contacted customer service by phone. Spoke to Robert, then his supervisor, Brenda. The best she could do is issue a 50% refund. The vehicle's issue was that the battery's negative connector was DETACHED from the terminal due to a MISSING nut, rendering the vehicle UNSAFE! I called roadside assistance, based the assurance of the Budget representative (who I initially called) that I would NOT be charged for that service.

I reserved a rental car and paid for the reservation, was not informed verbally or in writing about the extra deposit required. Arrived at location and was informed a $250 deposit was required and they did not have the vehicle promised. Spoke with customer service, was promised a refund in 3-5 days, it has been 8 days and I still have not received the refund and their customer service appears to be dodging the issue. Very dissatisfied and would not recommend this company.

I was charged by Budget an additional $590 because I changed our arrival time. Note, the arrival day, location and car class all stayed the same, just the pick up time. This change was made due to our inbound flight being changed because of the pandemic. I went onto Budget.com to make the quick time change and then I received an email stating my bill increased to an additional $590. I call customer service to ask why this is my new bill, they said, "Anytime you make a modification to an existing reservation, the new base rate will be added." THIS WAS NOT STATED ANYWHERE ON THE MODIFICATION PAGE. Overall, for a simple time change, I was charged. Customer service was rude an not helpful at all. I do not recommend Budget to anybody.

We rented a car from Budget in Boston and we were charged for sand in the car. They added $250 to our bill. I am almost 60 years old and have never been charged "sand". We stayed at a lake. Unbelievable. DO NOT USE BUDGET.

After locking the key fob in trunk. We called customer service for OnStar to unlock the doors. Unsuccessful. Could not unlock. They suggest we have car towed. We wait on tow truck. Wait, they show up and unlock the door. Tell us no charge. "MY" insurance covered the lockout. So two weeks and another $800 to purchase missed flights, extra day car rental, and did I mention .4 gas charge of $4.00. Yes it is true. They charge $9.99 per gallon. This would be considered a fraudulent charge.

I rented a car, the bumper was falling off while I was driving. There were two holes in the front and back seat, the car was filthy inside. I brought it back to the location after they didn't answer the phone for two days. Had to drive all the way back from another state to return the car and they offer a $90 discount. INSANE. The customer service was awful, the workers use profanity and discuss how horrible other customers are with customers there.

When I made this reservation, I purposely chose the cheapest car possible (I have been furloughed and needed the car for a job interview; so money is tight). Upon arrival, everything is as usual. The employee asks the usual questions about insurance, hands me my contract and asks me to initial it and sign which I do without reading it (my bad) trusting in the employee's professionality (and Budget's). I return the car 2 days later and am told that I will get my final invoice by mail. I never got that final invoice and upon checking my Amex account, find out that I have been charged $39 extra. I call their office and they tell me that I approved, with my initials, for an upgrade (?!).

Budget charging $50.00 cancellation fee for travel during pandemic with no acknowledgement of restrictions by state and national concerns. Called on November fourth 2020 for cancellation on February 13, 2021.

My friends departed two days earlier than I was able to for Daytona Beach. With the last minute change of plans I decided to rent from Budget as my truck/motorcycle were already heading for Daytona. Upon arriving in Daytona the battery died. I jumped the battery twice as the security officer had cables each time. We noticed the safety covers were already off the battery prior to us jumping the car. Upon departing Daytona, it died again at a restaurant. I called Budget and informed I needed to call Road Side assistance and then for me to bring them the car for exchange. I did as instructed, I pulled up with the car and was informed no cars were available in Daytona Beach area. I drove the car back home to Cincinnati without turning it off. I was then charged $218.00 for their broken car.

I rented a car from PDX for 2 weeks, we were told when we rented the car (at an offsite location) we were told if our flight was before 10:00am we would need to return at the airport. When we arrived at the airport there is no Budget return location, asked multiple people where to go and no one knows. Finally I get dropped off to run into the Budget office which was closed but had a sign that we needed to return to @Avis preferred. We had to drive the airport 5 times. We were very lucky we got there early. Tried to call a few times and could not get a person on the phone. Do better.

Not worth the hassle. Wish I had used Enterprise. The website is unclear, the employees are untrained and unclear, and the vehicle was old and poorly maintained. Not at all consumer friendly. 1st they called 2 days before my reservation to say I couldn’t use a debit card to prepay for a van. The website accepted the debit card so how was I to know. But that’s fine, I have a credit card I was willing to put it on. She said we could bring that card to pick up. But what she didn’t tell me was that the name on the credit card has to match the name on the debit card used to prepay with and that person has to be there to pick up. They would not let my husband pick up the van because it was in my name. The lady who called to say we couldn’t use a debit card for van rental could’ve told us that the names had to match but she didn’t. And email did not state that.

Super frustrated and annoyed with Budget Car Rental! Insurance and roadside assistance was added to my agreement without my approval and it has been a hassle to have any of it removed! When I initially called to have it removed, I was told to go to any on-site location to have the agent remove the additions. I proceeded to go to the closest location since I'm on vacation and they were only able to remove the insurance. They were really nice and told me to contact the reservation to have it removed but when I called the reservation desk again and was transferred three different times, I was told they could not remove it and that I have to return to my pick up location for them to fix my agreement.

I rented a car from 430 to 430. Returned the car and was gladly handed my receipt. And was charged 75.00 for a 1 hour late fee. This was my first and last budget rental. I was rushed out the door when I rented the car and was rushed again when I returned the car. I was asked 3 times if I had filled the tank of gas and how much gas I had purchased. 75.00 late fee for a 108.00 24 hr rental is absurd.

I reserved a car online to rent at one location for a one way trip. I was going to pick up a car I was supposed to buy. A one day rental for less than 3 hours for $187. The seller cancelled because the car wasn't ready. I called to cancel the reservation before the pick up time and was charged a $150 cancellation fee. The clincher was I was scheduled to pick up a car from a closed facility.

Budget charged my card 4,044.56 and I have never rented a car in my life nor could due to the fact my license is suspended. So they allowed someone to use my card info to rent a car. Their policy straight says they won't allow the use of someone else's card but clearly, they do. Scam artist is what they are.

We were charged $414.53 for a 1 day rental at Budget Car Rental because we had to pick our dogs up from boarding on our way home from the airport. We didn't have time to sweep it out before returning the car because we had to work the next day. I was quoted $77.68 to rent the car for 1 day. I could understand a $50 charge for sweeping some dog hair out of the car but $336.91 to sweep a car out is beyond outrageous. I feel like I was violated. Beware of renting a car from them.

Paid for my rental car & car seat online ahead of time. Got to Indpls. Airport to pick it up and they said they couldn't rent me the car because I must have a block on my credit because they can't run a credit report. Maybe the stupidest thing I've ever heard... I have no block, I have good credit and most importantly I'VE PAID FOR THE CAR ALREADY. The lady even said, "Guess you'll have to get a Lyft". It was me and my 3 year old stranded at the airport for hours!! I rented the car so I had a car seat. No taxi, Lyft or Uber had car seat... LITERALLY STRANDED FOR HOURS! Then, as if they couldn't possibly get worse, they won't refund my $500 unless I take more time out of my vacation to call them. ZERO EXCUSE why the lady at the counter, NOT RENTING ME THE CAR, couldn't initiate the refund. WORST CAR (NON) RENTAL PLACE EVER!!!

I still believe it a ridiculous amount based on an extra 10 minutes of vacuuming at most on one bench seat. (No damage to the vehicle). I almost missed my flight because when I drove to return the vehicle; I had to turn around and drive to the other side to drop it off at Avis lot as Budget was closed and there was no signage until I actually pulled into the Budget lot. Not to mention your company could not locate the vehicle initially because it was in the other lot (returned September 6, 2020) and attempted to charge me another $1,544 based on your company ineptness. And then trying to charge me additional fees that were included in the initial prepaid rental.

I want the world to hear our story. I want you to feel it and visualize every aspect of our nightmare. On October 3rd at 2:45 pm while visiting Indiana Beach Amusement Park my husband was on the swings ride over the water. The key fob to the rental car was in his pocket. Well it fell out on the ride and into the water! Omg our fault YES! However, the next 24hrs of hell needs to be heard. First call into Budget rental car company was at 2:58pm Oct 3rd 2020. The situation was explained. A two way tow had been authorized. Which meant a tow truck would go pick up and replacement rental and bring it to our location and then tow the current rental back to the service center. Sounds easy. The process was to take 4 to 6hrs. Ok not to bad. We are at an amusement park.

I reserved an SUV weeks in advance and show up to be told it’s not available, they give me a much smaller car. Then a half hour down the road the low tire light goes off, I try to put air in, it’s at this time I see that the tours are bald and it doesn’t fix anything. Further down the road warning lights start going off (no idea what they mean it lights up like a Christmas tree) the car is pulling hard to the right and begins making loud noise.

I reserved a car over a month in advance. I got to the airport to pick it up and was told it was not available. Then they told I could find a rental in similar class at another location to switch (Why Me). Also charged for a toll I didn't use.

Booked and paid for rental vehicle on Friday, September 4th 2020 via the 800 number. Was told that all locations (6 or so) would be closed the following day which was a Saturday. They had 2 that I could go to and pick up vehicle. Went to one of the said locations at 2 pm only to be told that they had no vehicles and I missed the time slot to pick one up. Was directed to local airport. Started going there and decided I would call ahead so that they would have car ready. Called and as usual in this story, it rolls over to the corporate call center.

Are you kidding me with a $9.99 gas charge? I filled my tank up so much before returning it that it overflowed from the vehicle... This will be my last rental with Budget! I called multiple times during my rental so I could talk with someone and was not able to speak with anyone... The car was filthy... smelled of stale cigarettes and had cat hair all over the back of the vehicle... My wife is allergic to cat hair! We had no idea what was making her sneeze and itch... I emailed too and never received a call back. I am a RapidRez/FastBreak Customer. I am to go right to the car parking lot and by-pass the counter. No one was at the car lot! I had to go back to the airport. There were 25 people in front of me... Only 1 person at the desk.... There were another 15 people behind me.... It took an hour to get my car. Horrible experience! Never again!

We used to rent here all the time but never again. I paid for a muscle car rental two weeks in advance for a trip with my son. They informed me on pick up that they offer no such type of rental yet never bothered to contact me about it. I was given a V6 Camaro with no price adjustment. The car was filthy. I had to pull over to clean the windshield so I could see. It smelled like cigarettes on top of all that. I tried contacting the manager several times. No callback. My son left his hat in the car and never got a call back on that even though I tried getting in contact with them the next morning. These people are rude and will blame you for renting something they don't provide. The lady actually laughed at me for expecting a car I reserved and paid for. If you don't offer certain types of vehicles they should be removed from your site.

Read the fine print and then assume they’re going to find loopholes even in that. We had a Covid related emergency and had booked through Priceline. Priceline directed us to budget. Budget directed us to Priceline, And they both charged us for two days rental for a car we only rented for a total of less than three days.

Absolutely horrible experience from Budget/Avis. Do not rent from them. They are shady and very unprofessional. When I went to pick up my reservation they said they had one car left and I could take it or leave it. It was $250.00 more than my initial reservation. At that point, I was stuck and HAD to have a car. If there is a Bait and Switch, Budget/Avis sure do it. I don't normally write reviews, but save your self the hassle! Even if you have it in writing, they will NOT honor it. The reps are horrible as well.

TLDR: 12 hours into the car breaking down and we’re stranded in middle of nowhere Delaware waiting on a replacement car that no one can provide an ETA on.