Budget Car Rental Reviews

Budget on West Market in Akron is rude and disrespectful except Sierra. I been calling customer service as well as my daughter and they stated we was not late. So how is Angie saying otherwise? What type of scam is she doing with customers? Jessica was rude and very disrespectful when my daughter and I first got the rental. IT WAS MY FIRST AND MY LAST DEALING WITH BUDGET!!! I normally deal with Enterprise and Hertz and never had any issues with rudeness and disrespectful customer service. So never deal with Budget customer service is horrible and seems as they like to give misinformation compared to what customer service stated to us. Budget y’all need to step up your game and Jessica and Angie is not good with customers.

Beware!!!! This experience was absolutely horrible!!! We were on vacation and had prepaid for our gas powered rental. We were traveling 30 miles to our destination to spend the weekend and 30 miles back. We were offered an upgrade for $29 total to an electric vehicle. They sold us on the fact that we wouldn't have to put fuel in it (being electric) and as long as it came back with a 70% charge we would not be charged anything for using the 30% battery so it would save us time and money on our trip.

Budget rent a car at Orlando, Florida airport. We paid for an SUV and they gave us a mini van, but still charged the full amount. Car was dirty inside and outside, you could tell they had not washed, vacuumed or sanitized the car. There were coke cans, toys and old receipts strewn about. The floor had litter. There was chocolate smudged on the seats. I ended up cleaning the car myself.... Lol.... Would not rent from Budget/Avis again.

First of all, I do not have a driver's license. Budget at the DTW airport allowed a scammer to use my credit card to rent a card without my authorization. Why rent a car, a huge asset, to a scammer without following the protocol? I shouldn't be responsible for this charge. I called Budget a few times to report this charge but no help. My case number is **. The confirmation for the reservation is ** under Frank ** and I found out that he returned the car to Ohio. Budget needs to reimburse me ASAP and go after the scammer. Please avoid this place at all cost.

I paid in advance for a rental through Expedia. They reserved the wrong airport. After waiting 1 hour in line at DFW I was made aware of the error. They said no problem I would get a refund and had to pay $200 extra for the rental and it had 1/2 a tank of gas! They charged me a $200 deposit that I hope to get back. Budget refused my refund! Worst company and I'll never use them again.

I rented a car from Budget Rent-a-Car on 10/20/2023 from the Concord, NC airport. The car was given to me with approximately 1/8 tank of gas. There was a long line of customers waiting as the flight was over 6 hours late in arriving. It was already 11:00 pm and the customer service reps were short with the customers. There was no mention of the gas issue at the time of the rental. The car was also dirty with empty bottles and cans throughout the vehicle. The next morning the gas warning came on and that is when I realized that we did not get the car with a full tank. We also noticed that the tires were terribly worn on the outside. I returned the car with 1/8 and found in my final e-receipt that I was surcharged for gas.

I had to log out of my Fast Break Rapid Rez account to actually get a better rate. Makes no sense. I left behind some sunglasses and called immediately and then had to fill out websites and forms but told them exactly where they were and gave a detailed description. On Monday. Today is Saturday and crickets. I’ve called numerous times and emailed numerous times to some foreign agent that only gives canned responses. NOTHING human about this place anymore. They are losing a decades loyal thousands a year customer over sunglasses. Really?

I'm a Budget Fastbreak member and logged on to Fastbreak to make reservation. Fastbreak made me log in to Budget separately to make a Reservation (amazing right?). Made a reservation which was somewhat ok... but not very streamlined. After speaking with USAA I realized I would need insurance on my rental through Budget. Used the Budget reservation email and clicked on "Protect my Rental". It wanted me to go through the entire reservation process again to add insurance. Once I did the Select Vehicle... it said my selected vehicle was no longer available (hard stopped.... not losing my SUV).

Reserved a car weeks ago and pre-paid (don't ever do that). Rhis was a one- way trip as seen in the reservation. Got to the counter to pick up the car and was told I could not have it unless I had return airline ticket.. Then they tried to rebook the exact same car and day for double the price. When I called customer service, I was read lines off a script repeatedly instead of getting actual service.. Will NEVER use Budget/Avis again.

Oh wow - very surprised by the rudeness of the manager in this location!! I had a minor issue (car without a registration, and registration needed by DMV to get parking permit, so stopped there to see if they could get me a car with a valid registration) -- I am a regular Budget customer and politely asked if they could help me with this. Manager came, said cars do not have registration, I asked him if someone could double check (I have had this issue before and most car not registred in Florida actually do), and the reply was "I'm done talking to you, you can leave now", I was just blown away by how rude the manager was. I recorded the whole situation and hesitating to post on social media now. Try to avoid this place as much as you can!

The pick up was fast and the drop off was fast and convenient. Great customer service from Ranger and Unique overall great experience/clean car and great price for the service we needed. Saw the same service to those in there waiting

I rented a car from Budget at Dublin Airport in Ireland. I had need to speak to someone but no-one answered the phone on the rental agreement. No one responded to my email. The day we were returning the car to the airport, we had a flat tire 25 minutes from the airport. Again, no one answered the phone. This was absolutely the worse customer service experience I've ever had in renting cars in over my 50 years of doing so. I WILL NEVER RENT FROM BUDGET AGAIN!

Upon renting the car (for a short 2-day trip), the agent kept asking "where are you going"? ... I said, "a friend's house" ... the agent, "where do they live?" How about NONE OF YOUR BUSINESS!? Then, we take the car (which was filthy), and return it before the due date/time on Sunday. And 3 days later, I get a text that the car was not returned and we need to extend our rental. I call, on hold forever, and am told, "we found the car"... Well that's good to know LOL, how often do you lose cars? ... I mean, you can't make this stuff up. Then, am told that even though we filled the car just before turning in, we will be charged $16 because we didn't provide a receipt. Ummm ... can't you see the tank is full?? Lastly, 3 business days later - they STILL have the $200 "deposit" held on my bank account. The place is a scam and absolutely horrendous, can't believe they are still in business. NEVER AGAIN!

They took the car reservation but there are 600 people in line at Avis and Budget lines. NO CARS. The manager said he works for the rental company not the reservation company. It’s all BUDGET. We should not be waiting hours for a car.

Had reservation for Oct 9th, prepaid for said reservation. Get to location no cars. Called for refund that day. Here we are Oct 23, and I still do not have my money. Been told more stories than I can count.

Rented a car for one week and returned the car 2 days early as I no longer needed it. I was told at the counter that I would be refunded the extra 2 days and they showed me my total, looked great. A few minutes later I received an email with receipt for total one week charges… uhhh…. I called Budget and they said they would not refund me for early return despite what the guy at the counter said, and tried to lie and say my reservation was for a day shorter than it actually was. WTH?! I told him I have the actual reservation and it shows one full week and he just kept arguing- I felt like I was being gaslit and I eventually hung up completely frustrated and angry. Now I’ve spent $500 for 5 days instead of 7. I returned the car early trying to save money but it was a total waste of time. I will never use Budget again!!!

Do NOT rent from Budget. Do NOT rent from Budget in South Bend, Indiana. They do not do their job and are dishonest at best and fraudulent at worst. Although the situation was eventually resolved, it took many days, lots of time, the intervention of my credit card company, and well-documented and time-stamped photos for me to prove the truth of the timely return of a car. They refuse to offer the basic service of checking in the vehicle and providing a receipt, promising a receipt through email. No receipt arrived and ongoing charges accrued for a week. Resolving the matter took significant time, and although the truth prevailed and all false charges reversed, this took significant time and energy on my part. They simply could care less about their customers, including those who are kind, correct, punctual and follow all the right steps to return a car in good condition in a timely fashion.

We made the plans, did everything right. Picked up the car for what was supposed to be a really nice cross-country drive to see family. About 300 miles before reaching our destination a change oil message came up. Called Budget they advised to take it to the Palm Springs Budget International Airport. They immediately did an exchange for another "comparable" rental. That car was dirty, smelled of stale cigarette smoke, was high mileage and we could feel every bump, crack or crevice in the road. Budget once again referred us to another Budget in the area, where they replaced the "comparable Premium" car with a minivan with high mileage.

There were a shuttle full of people they dropped off to a nearly empty lot and started assigning cars that no one reserved or wanted. The only choice was to take what they had or go back and find another car rental place. I reserved an economy car but ended up with a Chevy Tahoe that cost twice as much. What a scam!

NEVER will I ever use Budget again. We rent a car every 6-8 weeks, NEVER an issue. The wait time for both p/up + drop off was an issue experience in itself. It was a very quiet travel season. I was overcharged. After contacting Budget Customer Service, several times, I have as informed that there was a charge AMAS Activation System that was in the fine print. I feel that they intentionally did not explain the additional fee. This has confirmed that my loyalty is with Hertz or ADO. Wonderful customer service & no hidden fees. Buyer beware!!!

The manager at the location in Whitehorse Yukon BC was horrible after I had a small accident. Read the small print...they don’t explain your initial “loss of use” so I ended up paying $1700 for a 2 day rental. I bought insurance but the deductible was $2500…they also do not tell you that. Also they push the insurance but do not remind you if you have insurance on a car at home it likely covers you! The worst though was how the manager treated me…mean, rude and unkind. Because I got angry he said. “Now I am going to put through as many charges as I can on this!” I guess he did …hence a $1700 charge! DO NOT RENT from BUDGET!!!!

I reserved and paid several weeks in advance. When I arrived, was told no cars available, I had to arrange other transportation at 11:00 at night. I was told to call local office next day, no answer. Will not use them again.

I prepaid for a car rental from Budget Rent a Car. I called the company because I found some secret fees that I had not been made aware of. When I talked to customer service, which was an all-day experience, they informed me that regardless of what I did have in hand they could deny me based on credit. They needed to do a soft inquiry on my credit. But could not inform me as to what they were looking for. Customer service at a corporate national level. Informed me that the only people that could answer that question were at the desk in the airplane terminal. There is no number to directly speak with the customer service desk in the airport. And when I call the airport security, they tell me that Budget does not have a counter in their terminal. The whole reason I went through them was because they were cheap and I could pick them up directly from the airplane terminal.

I was pleased how Budget resolved my issue! I bought the insurance that I did not need (you could read the details in my previous review which I am in the process of updating and marked "As resolved issue”). I complained to Budget about this issue, and they resolved it: initiated a refund. I want to add that we were the Budget's customers for 20 years and always were satisfied with their service and never complained. This was a first time and Budget did well. We will continue to be their loyal customers! Thanks Budget!!!

Do NOT rent from Budget. The car we rented out of Detroit Metro was a beat up, four year-old Fusion with 50K miles on it. We camped in the U. P. and hiked the Sleeping Bear Sand Dunes the day before returning the car and got some sand from our hiking boots on the front floor mats. I received a letter from Budget a week after returning the car notifying me that they were charging my credit card $450 for excessive cleaning service. The entre 8 day rental was only $452! They "negotiated" the cleaning fee down to $200. I could have had the car detailed for $100! Complete rip-off. I will NEVER rent from Budget again. Beware of the cleaning fees you agree to if you do rent from them.

Rented a car for a week traveling from South Carolina to New Jersey. Where do I begin? The car I received had over 72K miles on it. It was filthy inside and out, smelled like body odor, there were footprints on the window, and the rug on the passenger side was ripped up. I was in a rush to get to NJ and there were no other vehicles available at the Budget location I was at (Rock Hill, SC). That's not even the worst part... I had to replace the battery in the key fob, and the car needed to get jumped 4 times to start!!! Once I was at my destination - I was able to get a new vehicle, after a lot of inconvenience. For my troubles - I received a $40 credit. I will never use this company again!

I prepaid for a last minute rental online because one of my tires felt wonky and I was about to spend 10 hours on the highway. When the store opened they called and said there were no cars. Okay, mistakes happen. I went back to their website and prepaid for one at the airport, even though I knew it would be more of a hassle. I drove to the airport, parked in long term parking, and raced to the rental garage. I found the Budget kiosk, which hadn't opened yet even though it was during their operating hours. Finally someone from another company came over and told me Budget didn't even use the kiosk and to go inside. No sign or anything. When I went inside they told me they didn't honor reservations made within 24 hours and that I should call the 800 number and cancel my reservation. After all their mistakes I now have to cancel my own reservation? I had to cancel my whole trip - by then I had no time to find another car.

Last February we had our flight canceled because of an ice storm and had to rent a car in NYC to get home. I rented through Car Rentals.com. They sent us the email for $169. It's almost midnight and we are tired from a very long trip. I get to Budget they throw away that contract and told me I needed to sign theirs for liability and damage waiver etc etc. I get home and discover I signed a contract for almost twice as much. It was a one way trip 150 miles and I had the car back to them in 10 hours. Be careful what you sign for! Rental car companies are making up for 20-22 and taking advantage of people. So be Aware!

Picked up my reservation at the San Jose del Cabo airport. Reservation was for a VW SUV but they gave me a "comparable" Mitsubishi that has a sticker price circa 25% cheaper than the VW. Also I declined their insurance but forced me to pay a $50 fee for the privilege of declining their insurance. All around very corrupt.

Budget upgrades its computers DURING business hours, forcing customers to wait 2-3 hours for PREPAID FASTBREAK cars. The employees lied and said it was a computer virus then admitted it’s routine. People were furious and Budget is out of control - my truck wasn’t ready per the prepaid $911.00 for 10 day rental. What Budget is doing is abusive and I will never rent a car from them again. In the past prepaid FastBreak took 1 minute at the FastBreak shed. Last night was horrific and kids were squirming and miserable because Budget doesn’t care about the law or integrity and breached all of our contracts. Time is very valuable and Budget will go out of business eventually. Really bad karma taking from customers like that. Abusive toward the babies and children who cannot stand around for 2-3 hours - no water or anything for the customers.

The online rental stuff was easy enough. Told me where to go, went there and the lady was so rude that I lost my mind. She said that she didn’t have any trucks and I need to go to the airport. She also stated that this is what I get for trying to get a rental on a Notre Dame weekend game. I had just been in an accident with an animal and my car was messed up. I called another Uber and went to the airport. The man at the counter seemed to be having an even worse day than the last before. Told me it would be a two hour wait because the car was not clean yet.

It took 2 hours and 30 minutes to get the car and it was an electric car which would have been fine if it was charged. It had 15 minute driving time and we didn't get into the hotel until 1:30 am. Customer service sucked completely, we spent just as much time on the phone as we did waiting for the car and nothing was resolved. I don't know how they're still in business with their terrible reviews. I wish I would have researched them first.

I had a $200 hold on my card and was almost 2hr late turning in rental due to construction and traffic. I called and let them know and they never told me my deposit would be taken because of it..1st they said my deposit was released back to my account then they said they took my deposit because car was supposed to be returned at 330 and I returned it at 5:00 and I know. That doesn't cost $200. So I was charged $500 for a one day rental. That's a rip off. They were so rude and nonchalant. Never will I do business with them again ever!!!! Run don't walk from this place.

I return the car on time and everything with no problems. Got my withhold of 300 back and everything. Five days after everything is done. Budget takes 388.44 out of my account then tells me they have no clue of the charge. Or what I'm talking about. The manager was no help at all. I had to call my bank to have the charge disputed. That's the only way I was able to.

I rented a van for a trip my family and I took. I rented the vehicle on a Saturday to return on a Tuesday for about $75 a day. I rented from the airport and when reserved I wasn’t advised that if you don’t have flight info there is a $200 deposit required. That was my first issue but I paid the deposit because at that point I didn’t have a choice. I was originally scheduled to return the vehicle at 8pm on Tuesday night, I needed to extend the rental and return Wednesday morning at 8 am (12 hours) and I was charged $150 which is two times the amount I was originally charged per day just to extend 12 hours. I was sure to fill the vehicle with gas prior to returning, but almost two weeks later my credit card was charged $15 for gas. I tried calling for two days straight and the line was busy and I have yet to speak with someone. Long story short, I WILL NEVER RENT FROM BUDGET AGAIN!!!!

After our flight from Texas to Denver, we had a 2 hour wait at the rental car terminal. Budget had only one person behind the counter for the first hour and then added 2 more. The line was so long (about 75-80 people) that it was out the door. Once we got to the counter, the $500 price quoted online was revealed to be double that amount because the online quote did not include the airport tax and other fees. I will never use this company again.

I came all the way from California. Made arrangements in advance when I got to the airport in Little Rock. I was told that all we had to put a deposit on a credit card and I could pay the rest on my debit card unless I wanted to get a credit check When I got there. The lady did a credit check without me giving her permission to do so and told me all of the money had to be on my debit card that wasn’t what was told to me so it’s false advertisement. I’m looking online right now and it’s saying no credit checks and stuff so I am very disappointing. I will never ever get a car from Budget Rent-A-Car ever again because they give you misleading information and they lie. This is my experience with a Little Rock airport budget rental.

We had the worst possible experience with Budget. Even though we bought their roadside assistance coverage, when we lost our car keys in Scotland we were unable to speak to any live human. Since we were in a remote place we had to hitchhike back to our B&B where we continued to try to reach someone. After hours (no exaggeration) were able to track down their roadside assistance company (with no help from Budget). They said there was no duplicate set of keys but they would provide a taxi to take us to the closest airport 3 hours away.

Time is priceless but my time seems to be within their "Budget". Like Sam Walton said: "And now you must be thinking that I’m just a nice, calm, relaxed, quiet, patient kind of person. But you are wrong! You know who I am? I’m the customer who will never come back".

Automated states 7-10 business days for a refund. I called and now the customer service representative states up to 14 business days. I have called 4 times, been hung up on twice. A refund of charges should not take more than 24-48 hours period. They are a garbage company and I will never make this mistake again.

After a smooth 3 hr flight into Seatac I had to wait an hour and a half, along with 150 other people, to check in for my Budget car rental reservation, even when pre-checked in with DL, and cc, etc. Whaaat?!

Basically the title says it all. Because the car was prepaid through a credit card, I was told they couldn't give me a refund for the two days I didn't use the car. I tried through both the credit card company and directly with them. I'll never rent a car through them again...

I inadvertently booked the wrong date for a vehicle they were going to charge me $73 per day for. When I went to change the date they gave me the option of renting a car for almost $300 more per day or canceling the rental and incurring a penalty of $150. Needless to say I did not pick either option. I simply didn't pick it up.

Land at the airport around 6-6:30pm, reservation was at 7 for a vehicle at Budget. The lady at the front desk name MIRA was very rude and nasty, didn’t want to help us at all and at that I had my 8 year old son with me and she didn’t want to take our Navy Federal debit card. She’s very unprofessional and shouldn’t be working around customers. I’m so grateful for a couple to take my family to Brooklyn because we were stranded. I highly do Not recommend this budget location and if MIRA WORKING FRONT DESK GOOD LUCK

We rented a 12 seater van.. Upon getting the car there is 4 cracks in the windshield they can even identify where is it? After returning it they said it already 6.,, Then after 3 days they are saying there another crack which is unrepairable, cause them to change the whole windshield and billed us, what a scam, they don't return your call to talk to them. I called their office 5 times Carolyn and Jim and they don't care.. They are busy scamming people, I hope this message will direct to their management how unprofessional their service..

Went in to pick up our rental van yesterday, they fail to say, "Oh here's a $250 charge we put on hold." Whatever. Easy to overcome this, but then we put if off till morning to make sure things cleared up. Now 'cause their systems crashed and screwed everything up we are out a rental due to their crappy systems, ruined all weekend plans for going out of state for a funeral, won't ever recommend them to anyone or go back to them again. Their customer service representative was even saying, "Why not go to Enterprise or somewhere else for a rental," well first off idiot your trash systems tied up all the money on cards so that's 48 hours plus for waiting for it to be returned. So run that past me again next time in English and be educated about it.

If there is negative stars I would have given negative 10 stars, I booked my car with American Express Travel and Amex offered me premium car rental insurance for $25 with zero deductible for the coverage of $100k. I asked Amex if this insurance will be honored by the Rental company, and they told me that yes this insurance works worldwide with no questions and they provided me the letter of coverage for rental company. I used Amex travel service to book rental. I arrived in Cancun at 10 pm and took a budget shuttle to pick up the vehicle and at Budget’s rental pickup there was no greeting instead greeted by what you want. I gave them my booking number and they pulled the booking and they insisted me to buy their Insurance for $261 extra. I showed them the Amex Insurance and told them that I already have more coverage then you guys are offering.

Terrible company. They lie and advertise benefits, specifically Amazon benefits and gift cards they will NEVER release to you! An absolute scam! I have reported them to the Better Business Bureau to no avail. I will never use this thieving scamming company again and I hope no one else does either.

First I reserved a Chevy Traverse. I got a Kia Telluride. I needed the space. They didn't even have that car. The car was filthy. I had to have it cleaned. I reserved for 4 days. They charged me for 5. From $529. to $834. I called 4 times. Each time said they corrected. Never did. First time renting from them, and the last. Don't Rent, they are THIEVES!!! Will also file with the BBB.

Be prepared for lot of charges to at least 20% of the initially agreed amount. No transparency in the billing. I took a big hit this time despite very high summer rental prices. I was charged 1000$ for a 795$ initial agreed price.

Extremely unethical company! WHY are they not shut down! Staff REFUSED to rent us a car because my husband was going to drive, and we wanted to use my credit card. They would not allow that and NOWHERE on their site does it say the driver and card must match! Then these thieves charged me a $50.00 cancellation fee! Staff is RUDE and UNPROFESSIONAL!!!

Prepaid 256.00 for 3 days at Chicago Airport. Final bill came to 649 bucks. Turns out no mention of it being a downpayment. Est was for two days when reservation says 3. Not a truthful company. Will never rent a car again. This was my first time and I am 72.

I was lied to, misled, taken advantage of, forced to sign without the chance to read why I signed. When I asked what I was being charged for, I was told a deposit, a deposit that was to be refunded, it never was and they refuse to hear me. They say the charges are valid. Who would ever agree to pay over $600 for a compact car 4-day rental!?

Received parking ticket due to not knowing about the clock on our windshield. At checkout, we were told by an employee there is always a flyer hanging in the car explaining the clock which was not there.

I have a very bad experience from the beginning to the end. It almost 2 month and I still haven’t received my refund back. I called more than 10 days and every time they tell me my refund is approved and I will get a soon. They did not give my security deposit back as well. The staff at the counter are extremely unprofessional. I will not go there ever again. I regret every min because I reserve a rental vehicle from them.

Picked up a car from your location at the Aguadilla airport. The car was filthy. Shortly after the car had a service engine light on and would not drive past 30 miles an hour. I called roadside assistance and they asked that I return the car. I took the car back to the pick up location once there the front desk agent said that they had no cars available, that 2 cars would be returned at 10 pm but were both in an accident. If they were drivable I could take one of those or I could drive the car I had down to the mechanic and they would fix it. I am on vacation and I shouldn’t have to drive my rental to the mechanic. It is impossible to reach any management in through their customer service department. If you request a manager they will simply hang up on you.

Received a letter stating that our rental car returned on August 10 needed $450 worth of cleaning. There was no documentation attached to substantiate the charges for the cleaning of "spills & stains." Moreover , the demand needed to be paid in "20 days or the card used for the rental would be charged." What is VERY interesting is, when I called to protest the charge and request documentation, I was immediately sent an email stating that I would not be charged. This whole thing seems a bit fishy to me. How many folks fall for this trick and we KNOW we did not spill a drop in the car.

First off, there were not enough cars nor staff at the Ronald Reagan Airport site. There were approximately 60 people waiting and only 20 cars in the lot. The office was also very small and so we had to wait outside in the sun in 94° heat. Second, I placed, and therefore paid, for this rental several months in advance. Then my flight got changed and I needed to pick up my car 2 hours earlier. I chatted online with an associate and was told I would not be charged extra for it. Two days after I returned the vehicle I discovered an extra charge for $42.40 on my credit card. I called and had this disputed.

There is not enough staff working especially during times they are aware flights are arriving. This results in long wait times, long lines and unhappy customers; also they seem overwhelmed in the area of servicing their own vehicles; twice I have received vehicles that are low on vehicle fluids (i.e. windshield washer fluid; instrument panel warnings that include low headlight and low tire pressure), and even an invalid inspection sticker with an earlier rental. Corporate needs to invest in more staff in order to keep up with services.

Beware of this wicked business - A lot of hidden fees and overcharges they never told you earlier: When they post online a total of $86 for two days, they'll ultimately charge you at $148.52! Stay away from it.

I paid for an SUV 2 weeks in advance. Once I got to the airport, I waited in line for 4 hours just for them to tell me they didn't have a car available in the size I paid for. When asked about a reduced price since we weren't getting the car we paid for, they told us that they couldn't make changes to our contract as it was pre-paid. The "solution" was that we didn't have to return the car with a full tank of gas. I was told at the reservation desk that this would be noted on my contract. However, they couldn't even hold up that end of the deal.

I recently decided to rent a car from Budget, and to say the least it was not a good experience starting off with when we first got the car there was a nail in it, and the car looked like it hadn’t been clean from the last person who used it. I am a mother of two children and I had to wait in a parking lot for over three hours, trying to get a tow truck to come and tow. The car. Customer service and roadside assistance was no help and whatever tow truck company they use was also no help and it was just a loop of circles. Customer service was rude and disrespectful. Would not recommend at all to anyone who’s planning on renting a car.

I had the worst experience with Budget Rental car's customer service onsite at their LAX location and on the phone with the customer service department. They tried to charge me extra things and when I wanted to reverse the charges that were unnecessary, they made it super difficult and placed hurdles to not give the money back. After I returned the car after a week of rental, they sent me a letter saying that I left the car dirty so they will charge me a cleaning fee. I have never ever had to deal with such a thing and the car was not spotless but it wasn't excessively dirty so they can charge me an extra $125 a month after I returned the car and paid my full payment! I will never rent a car with them again!

Do not rent from that garage, Kiara, the manager, and everyone in there do not know what they are doing. They are not knowledgeable. They only give you half of the information that you need. Do not let people know. They are not from Washington DC. The rules and regulations of the parking garage. When you get the car they overcharge you when they close their office early And there are no night drop offs. The garage close at 6 PM. There’s no key drop off. Do not go there. Very unprofessional.

First they gave me a car with a low battery on the key fob so I had to buy my own. It was only $9 but its the principle more than the price. They quoted me $150 but charged me $367.16 and gave me a dirty car. I could go on as I've had 2 rentals in a week with them but I don't really want to waste any more time with this. I've spoken to 5 agents today none of which could explain to me the charges. They read what was on the agreement but couldn't explain why I was charged over $300 each time on my rentals. Never again. Alamo is way better. At least they charge what they say they're going to.

Very bad experience. I prepaid a rental car with Budget.com months before my trip overseas. Upon arrival at the airport location I was told I had to purchase liability insurance or pay to install a GPS plus pay a couple thousand dollar deposit. I argued my rental was covered with AMEX coverage however they would not recognize this and said I had to pay extra for coverage which totaled more than the original rental car. I had no choice but to pay since we were there, we didn't have any other transportation. It is super upsetting to get hidden costs instead of just being upfront upon reservation and payment online. Customer service would not acknowledge this was wrong they maintained it was legit charges. It is very poor business practice to charge hidden fees or last minute add on. Never using Budget again.

Was forced to wait over 2 hours for a rental I had pre-checked in for to avoid delays. I was among a group of 20+ people. Some of these individuals had been waiting much longer. Rude employees. Don’t rent from them.

We rented a car online for $131 ($46 daily for two days). When we arrived, we decided to add on the extra charge to return the car without gas. They made a new contract, for around $178. and said they would refund money from the first. We called, we texted, we uploaded our receipts to their customer service, waited 4-6 weeks. They refunded us $20. We opened a dispute with our credit card company but when Budget didn't respond, the credit card company dismissed it. Then what happened? We filed with the Better Business Bureau, and loaded up our receipts. But they don't they read the receipts they said we owed and paid $300 for two days of rental.

The experience that I had with this rental was the worst experience that I have ever had with a car rental agency. The vehicle that I reserved was a Premium SUV (Chevy Suburban or similar). Budget agreed to switch the name of the primary driver to my wife because I misplaced my driver's license. However, when the Philadelphia Airport location issued us the vehicle it was not in the same class as what was reserved. The representative at the location told me that I had to call customer service. When I called customer service, two different representatives insisted that the vehicle (Ford Explorer) was in the same class as the Premium SUV. Due to the fact that I needed the vehicle, I took the vehicle. Later that day, I returned the vehicle because it did not meet my needs.

Booked a car at Phoenix Sky Harbour airport and chose a hybrid for gas efficiency. We got in and he passenger seat was damp and there was a small water stain in the back seat. Was told “don’t worry about it”. When we returned the car they stuck their head in the car and said “all good” but two weeks later got a bill for $150 for cleaning the seat. I called customer service who said they would waive he fee but a week later got a letter saying they wouldn’t. I have emailed and called multiple times and no one will call me back and I am out $150 US and I am livid. Lesson 1 learned: always take a picture of anything shady. Lesson 2 learned: NEVER rent from Budget. I will use Enterprise every time now even if it’s more expensive.

I waited over an hour for my rental because there was only 1 person to help over a dozen people. I preferred a Ford vehicle and was given a Toyota. I stayed on the phone over 30 minutes after turning the vehicle in and getting a receipt to try and find out why I was charged an additional amount and was disconnected. I will NEVER book another rental from Budget. I will go back to Enterprise and gladly pay the difference. Awful customer service, awful communication. And very disappointing when I requested a Ford vehicle and there were several available in the parking lot. I spoke with another customer and she requested a Toyota vehicle and she was given a Ford. She also had a preference for the Toyota vehicle, NOT A FORD. Such a shame the Budget doesn't honor requests from their customers. So I will no longer be one.

Rented a car from Budget at Pittsburgh Airport. Was charged additional $75 a few weeks later. Part of that was for using toll roads (approx. $27). The rest is toll road processing fee but they did not provide me with a detailed invoice so it's anybody's guess. Huge rip off. Consumers unite! If you hate hidden fees and overpriced processing fees don't give this company your money.

Just had the most awful experience. Trying to rent a car from Budget. I had made a reservation through Priceline for pick up the same day. When I arrived at the desk, they pressured me to purchase the extra insurance and told me that the insurance I purchased a Priceline would not cover the vehicle. They were not happy when I still declined it. I was then told to wait outside for the vehicle. After 30 minutes and inquiring about the delay, I was told they were putting gas in the car along with the car that another gentleman was waiting for who had arrived after us.

Why does a company give you a confirmation number? Because you have a tentative agreement with the company to reserve their product, correct? The confirmation number tends to be very important when securing a hotel room or a rental car. What happens to the customer when the company decides your confirmation number does not mean anything to them? They rent out all their cars and you are SOL. Jen at Budget said, "Well you were late arriving and someone else needed your car." I was an hour late because of circumstances being my control. I thought I was safe because I had a confirmation number. Nope. Cars are gone. Sorry. Next time call. Seriously?? That confirmation number should hold that vehicle, period. Unbelievable.

I rented a car from Budget at MCO on 6/26/23. The rep at the "service" desk was very blase and disinterested, kept telling us "sign here, sign here, sign here", did not call out ANYTHING to my attention. I opted out of all the pricey add-ons, and filled the tank with gas before returning it. Our card was initially billed $661.71 for the week (not cheap), and then a few days later an extra $26.56 was charged to it. I called to ask why. It was a CONVENIENCE FEE for the little slidey-thing on the windshield that is labeled "SLIDE TO USE". The label on the doo-dad doesn't say anything about a charge.

Rented a car to go from Detroit Airport to GRR on July 22, one way rental. Total for 4 hours $395.08 - high priced due to one way fee. The attendants in Detroit were gracious and accommodating, just super! Car was great too! However, four days later I try to use the credit card for a large purchase to find it was declined. Surprised, I looked up my account and found that Budget had charged the same charge 8 times for a total hold of $3160 on my credit card.

Had a rental agreement at Miami airport. Had to wait almost 2 hours since they ran out of cars. We finally get a car and got stuck with a flat tire. We found during roadside assistance that the tire had appeared to have been plugged. We were told we wouldn’t be charged for it but then got billed for it. Their customer service was unwilling to accommodate us. Our 4 to 5 hour which should have gotten us back in the early evening ended up having us get home closer to 11 pm.

They, somehow find ways to charge you crazy amounts after you return the car. Even if you return it the exact same way. Take pictures before and after you return it - both inside and outside, both video and pictures. Including the mileage before and after you return it.

Last week, my granddaughter and I rented a car while vacationing in the Grand Cayman Islands. The cost was very reasonable, and the service was excellent. We were fortunate to have Jonathan during both our check-in and check-out process. He provided A plus service.

Rented a passenger van in January for our family trip to Virginia in July. Day of our trip we were notified of the fact that we didn't have a vehicle despite the many email confirmations saying otherwise. We were told they would find our family a vehicle and call us back. We finally received a phone call in regards to this matter 4 1/2 hours after our trip was to begin. (We needed to be in Virginia at a certain time for a celebration of life.) Unfortunately we had to take two of our own vehicles states away and ended up with transmission issues and barley made it home. Horrible experience. I would not recommend this place to anyone!!!

We picked up our rental car at midnight. It was noted as having a few small scratches. We turned the car back in again 3 days later at 3:30 am for a 5am flight. The attendant said that there were several scratches on the car and this would be assessed by the main office. We did not remember scraping anything or having done anything that would cause scratches - We backed into one parking spot into a bush but that would have affected the rear of the car not both sides. They sent photos and the scratches would be easily buffed out. For this we were charged the entire 660 Euro deposit - which is also fishy. I felt like this was a scam which caused the rental cost to go from 180 euros to over 800 euros. A total rip-off. I would think twice about using this rental company in Cyprus.

Reserved a truck and when we arrived to pick it up, they said THEY DON'T GUARANTEE ANY RESERVATIONS. EVER. The person behind the counter said people come in 10 times a day to get a rental that is not actually reserved. There was one truck on the premises but they said we couldn't take it because someone had reserved it.....but we had also reserved one. He said that one was reserved months ago. Ummm....wtf? New tagline: Budget Rent-A-Car. 'Try your luck'.

Reserved & prepaid for a car w/ Budget. Flight was canceled & diverted to airport 2 hours away. Budget charged us 500 more for car for the change in location even though it was a less popular location with lots of cars on lot and original place had no cars left. Called customer service and they said, "Sorry, it's just business." So, in other words it's just their business to price gouge their customers.

Tried to switch our reservation to our daughter's name. Was told that this is not possible and that a new reservation had to be made...for a whopping $900 extra dollars!! When I said that was extortionate guess what I was told? "We don't control the rates". Hahaha! I will cheerfully spend the rest of my life not renting from (and getting others to do the same) from the this absolutely horrific company.

Updated on 07/21/2023: Double Dipping!! After leaving a review a few days ago I received an email from a Mr. Cody **, the Budget, Operations Manager regarding my review and asking where did I drop off the car? I replied, thanking him for reaching out and explained to him that I had to return the car early because the elevation of Cheyenne, WY was getting me sick due to lung disease. Instead of emailing me back I get an email 4 hours later for a vehicle upgrade next time I rent. What a Slap in the face!! Not only did I initially wait for over 2 hrs to get a vehicle I pre-paid for, but to then be charged extra money $41 for returning it early and they then have the ability to rent out the vehicle again and make more money, this is double dipping. This is bad ethics, morals and poor customer service! I would never again rent from them or recommend.

When I arrived at Budget at 12:30 AM on Sunday, July 16, I was informed that budget had no cars even though I had a reservation and I was on time. They made no effort to reconcile the situation. This has happened to me before. It just seems like budget has no management system or processes to satisfy customers. Don’t rent from them.

Reserved a car online for pickup in Rome, Italy and selected all the coverages I wanted. At pickup, desk confirmed I wanted my rental just like I chose online. Between a very small and busy pickup location, language barrier, and being hurried the agent added several coverages despite my clearly stating I wanted my reservation as it was done online. The agents added coverages amounted to a 70% increase in my final rental price and the tactic was deceptive and predatory. I would highly recommend renting from a company with higher moral standards.

I rented a car. Paid 382.41. On July first went to get car. They told me I did not pass credit check so I could not rent the car. They said I could get a refund. I called July 5. They said I would get my refund in about 5 business days. I STILL HAVE NOT RECEIVED my refund. And now they are saying they sent the refund!!! So I can’t get my money back even though I sent them PROOF from my bank I didn’t get the money!! I WILL NEVER RENT FROM THEM AGAIN!!

I made a Car Rental Reservation on Palm Beach International Airport, 3 Months before my Trip, I called two weeks before to confirm my reservation and the Car, the agent told me that my car was confirmed. I called the day before my Trip and the same Day of my Trip at morning to confirm my Car and reservation, both times the agents again told me that everything was ok and confirm to me the reservation. Well guess what, when I arrive to the Counter on the Location to pick up my Car, they told me that they DO NOT HAVE ANY CAR CLASS C AT THAT MOMENT AND THEY DO NOT IF THEY WOULD HAVE ANY THE NEXT DAY, they give to me options with smaller cars, but not any similar, the Car that I pre Reserved was a Chevy Tahoe or some similar the Company Website an ads said, well the result none of the Budget Location even on the near Counties to my HAVE any similar car.

I had a pre-paid rental agreement with a travel package I purchased through my Costco membership. When we checked in, they tried to make us buy their insurance, which we declined because I have rental insurance. He seemed super irritated that we wouldn't purchase theirs and tried to scare us by saying "If something happened to the vehicle, they didn't deal with outside insurance companies." We didn't fall for it. We returned the vehicle on time and with a full tank of gas to avoid having to deal with their billing system.

Do not rent from Budget especially from HNL Airport June, 2 2023, I rented a car, when booked I was given a price $79.18 per day total. No extras, I get to Airport. Agent upgrades me to a jeep, he says free upgrade, When I return car on time may I add, The return agent just puts any amount down On rental return receipt, like charging me extra gallon fuel. In which I returned Full. So the agents must not tell the truth. Charging for extras and upgrades. I just wanted compact car. I will admit other Budget locations are not all like this, Honolulu location can get away with this type of stunt. Probably because mostly tourists and travel back to Mainland unaware of all the extra charges. FYI Always double check receipt and make sure Always save the original booking with your daily Rental amount, Because your final receipt could be twice the amount. This act is too bad,

Budget Renters Beware, if you rent from Budget don't be surprised if they rent you a dangerous and unsafe car. The car I rented from a St Louis, MO location was just that. I always rent cars for long road trips. I always expect a safe car one that is well-maintained, which has always been the case. I stupidly assumed Budget maintained their cars too. I was given a piece of junk that was dirty and unknown to me at the time and had bald tires. It had over 61,000 miles on it, which concerned me since I was going over 4000 miles with it myself, which they knew when I rented it. But I blindly got in it and I said to myself, it's ok, they checked out the car, it's dirty, I can deal with that. I was excited to get started on my trip.

Family flew into Denver Airport on Saturday July 1, needed to rent 2 large vehicles for our family. Flight took us 2.5 hours to get to Denver, stood in line and waited for vehicle for another 2.5 hours. Holiday weekend, 16 possible windows to check in customers, only 4-7 windows open the entire time we stood in line. They told customers they overbooked rentals and that it is a long wait every weekend. If the company knew this would be a big holiday travel weekend, pay your staff well enough to come to work and keep your customers moving and happy. Very dissatisfied with this rental company. Then there were issues with the rental on top of the wait. The only saving grace was to return the vehicle, it was fast, drop and jump on the shuttle bus back to the terminals. Probably will not rent nor recommend Budget again.

I should have read the other reviews here. We were quoted $150 and reserved the car on that basis. The desk person said it will be so much easier if you get the insurance and it’s only €8 per day more. We got the insurance even though we have coverage through our credit card. After dropping the car off, we got a receipt showing they charged us €80 more than what was quoted. They have not provided a refund or an adequate explanation for the additional charge.

They fail to tell or show you all the multiple fees and taxes, some of which are one and the same. I would not suggest renting from Budget. Go to any other company besides Budget and Avis. The right thing would be to make sure the consumer knows about all ridiculous double charged fees you all are collecting.

I would urge you to never rent from this company. They will change your rate and charge exorbitant fees from what you were quoted, avoid them at all costs. I rented a car and due to unforeseen circumstances returned it 1:30 late and was charged a late fee of over $400 on an original $750 13 day rental.

Be aware when you rent your car from Budget. The price will not be what is quoted on your rental agreement. Pick up vehicle 20 minutes early and return the vehicle on the return time and had an additional 1 hour charge for picking vehicle up 20 minutes early. You will not be informed if you pick up vehicle a few minutes early. They will add an additional 1 hour charge and it will be well over 100 dollars. Please don’t ever rent from Budget, you will be cheated out of more money than original amount given. Horrible company!!!!

7 months after returning my 4 day prepaid rental car on July 28, 2022- I found out that I am on the do not rent list for charges adding up to 1100.00. Budget claimed that I walked into the counter and extended my rental until August 6, 2022. Not only did I not do that-but I wasn't even in the state during those dates. I flew from Detroit to Philadelphia and was in Hershey, PA for the week. I told Budget to look at the videos to see me dropping off the car and leaving and that I would provide proof that I was in another state while this rental happened. I also informed them that the employee of theirs who stole my identity also spelled my name wrong and got my address wrong. Budgets refuses to listen and has turned my case over to collections. No one is answering me and no one is returning my calls. Budget- this is a crime!!! Please, please do not ever rent from budget.

I booked an online car on the prepaid option. The charge was to be $411 and $622, including taxes and fees. When I got the confirmation from Budget the price was almost $800. I called customer service and was told actually it would be over $900 and they couldn't go in and change it. I cancelled and they are now charging me $50 for cancelling.

A nightmare experience. This has been a nightmare and the worst experience I have ever had with a rental car company. Since returning from my trip, Budget has billed my credit card for an additional $593.04 (so far) for insurance which I never agreed to. Since returned the car the Calgary airport earlier this week, they have been charging my card intermittently throughout the week to the point where I needed a new credit card. I have phoned them 5 times and was hung up on by senior management. Since then, I have sent numerous emails with no response. Please never spend money on this company as it is Fraud

Absolute thrash. We rented a car from budget at Calgary in June of 2023. We were being billed $345 more than we were supposed to pay while booking. We got charged for extra mileage (which was never revealed) and for fuel, although I returned the car with a full tank. I spoke with Brittany from customer service, which was not at all helpful. They do not treat the customers right, and charge you later on unknown issues. Never do business with Budget Rent-A-Car.

I have been in line at Detroit for 50 min. Based on people in front of me, it will be at least another hour! There are only 2 people working behind the counter! I asked via Chat if I could cancel my prepaid reservation based on the circumstances. They said no. The service is absolutely ridiculous. I will never use Budget again!

BEWARE!! We rented a car from budget at DCA in April of 2023. June 5, I received a letter stating that there was glass damage and we were being billed $543 to replace and calibrate the windshield. I spoke twice with customer service. The first time I could not understand the agent at all as she had a very heavy accent. I called back and spoke with a different agent who looked up the issue as we were very surprised but the charge.

To start considering my awful experiences with their moving trucks I should have known better but Enterprise was sold out. I was in a situation and rented a car online using my debit card. When I arrived we asked to add a day and the gentleman refused my debit card saying I could only use a “MAJOR” credit card. He didn’t like the original credit card I offered. I then said, "Well I’ll pay off my Amex and we could use that." He told me it wouldn’t work but begrudgingly accepted the card once I paid the bill and handed it to him. He seemed surprised the card was useable.

I recently had a highly disappointing experience with Budget Car Rental, and I feel compelled to share my frustration. Despite having a confirmed reservation, I arrived at the Budget Car Rental location in Cleveland, OH only to find out that there was no car available for me to rent. This situation not only disrupted my plans but also resulted in significant financial loss and a missed concert opportunity.

Budget Car Rental from Los Angeles, CA (LAX Airport) are Scam artists! We rented May 18, 2023, to May 21, 2023. Put 97 miles on it. Two weeks after we returned our tiny car that we rented for a family trip, we got slapped with a $450 ‘cleaning’ fee via a form letter in the mail. They claimed the car heavily (yes they wrote heavily) smelled of smoke and there were noticeable ashes and cigarette butts in the car. We don’t smoke. The car did not smell like smoke when we picked it up either.

Discrimination against the handicapped should be their slogan. I am extremely disturbed by this company's policies. Even after making it work due to name being the same on the credit card as the person driving the car, they can't do it even though I'd be next to my boyfriend with a valid license. I feel discriminated and hurt. Budget should be ashamed of themselves.

They booked our car and reached 15 minutes before the pickup time to compensate for the delays. There are 45 more people in front of us and only two agents available who are extremely slow. In line for 3 hours.

Our plane got diverted to Ft Meyers on our way to Ft Lauderdale. Decided to rent a car and drive. Guy at the Ft Meyers counter was super nice and helpful. Charge was 82$ - a little steep but we decided to take it. He said “it says return at 11:00 pm but you have to pay for 25 hours so you’ll have it til this time tomorrow.” Got to Ft. Lauderdale- went to the counter to add a few more hours to our 24 hour car. The lady at the counter said that she couldn’t help us and we had to call the reservation desk. Called the 800#. That guy said he couldn’t help us because he had no documentation showing that we picked the car up in Ft Meyers. Literally 3 hours earlier. Had to go back to the desk - I told that guy the situation and said we needed to get an extension on our rental. He said “this rental is only until 11 pm-“. I explained the guy in Ft Meyers said we had it for 24 hours - he said “oh he was probably a new guy and didn’t know what he was doing.”

On many occasions that we have rented from the Budget location at the McLaren airport. It's always been a pleasurable experience. The staff is very helpful and the manager that has helped us a few times. His name is Michael **. Is always very knowledgeable, and seems to be a real leader for the staff. Experience leaves us to come back the next time we are in Las Vegas.!

These people can't tell the truth. A $7 toll in CA. Costs me 26 Plus dollars. They never disclosed that I didn't have an option. Called Customer Service 5 times. They hung up on me twice. They should find another name for it because it has nothing to do with service.

They misrepresented the total price they were charging me. Then lied about the refund or amount held on my credit card. I called to speak with the customer service representative and they could care less. Ridiculous!!!! Not an ethical business. Deceitful and sneaky. Shop elsewhere!!!!

Prepaid to save money, after I checked in they ask if I wanted all this additional stuff, not knowing much about LA I thought ok if I don’t use it I’ll get my money back. Such a ripoff!!! Will never book another rental with Budget ever again!!!

Same experience as: "Geoffroy of London," only it was AFTER I declined insurance and signed the contract, and as I was leaving that the agent said, "I'm going to give you full insurance because it's cheaper". AFTER I signed the contract. Additionally, when I received the contract the signature is not mine. I didn't catch what was occurring at the time. This is scary for consumers. Budget Rent a Car should be audited and fined for this predatory and illegal practice. I had to have a hard conversation with customer service who clearly knew this was a common practice before they removed the charges.

Car was reserved for noon at the Sacramento Airport. I arrived 45 minutes early. The line was huge. It took over an hour to get to the counter. Two agents were working. Four work stations were vacant. Every other rental car company was well staffed and getting customers in and out within minutes. My son arrived 30 minutes after me, picked his car up from Enterprise, and was out in less than ten minutes. I will never rent with Budget again.

This was my first experience with Budget. When we got to the agency at 11:00 AM to pick up our car (that I had pre-registered for 4 month prior) we were asked to wait for it to come to the location. About 20 mins later the car showed up. When going over the car pre-inspection they noticed that the cars registration was expired. So we were taken back inside and asked to wait while they found us another vehicle in its place. 20 more minutes later they showed up with another vehicle, again during the pre-inspection they noticed that this car had the same problem (expired registration). The next 40 minutes were spent calling around to other budget rent a cars to find a car for us.

Picked up my car and it had body damage in the front and back. They were not concerned. Just told me I had to take pictures all around before I you drive off the lot. Upon returning the vehicle days later $1277 charge shows up on my card saying I still have the vehicle out. Had to call customer service to show that I had returned car on time days ago. Next few days had another "service charge" of $60 nobody could explain and it was removed when I called about it. This company is terrible and the cars and in worse shape. The car was not clean and the previous renters contract and information was still in the glove box. Do not rent from them!

I went online to rent a car at Las Vegas. When I got to the counter to get the car, they said they didn't have the class I reserved - if I wanted a car I'd have to pay more for the larger class. Stuck at airport, needed a car. Isn't this the bait and switch scheme - offer you one thing for a price, then they charge you more once you are ready to leave??

I rented a car through Priceline, with Payless. The counter I needed to pick up the car from was Budget/Avis/Payless. I told girl at counter my reservation # and all needed info, explained I rented and paid through Priceline! When I returned the car I found they had set up a whole new reservation and charged me! I have been fighting with them for weeks to get my money back! They are telling me to contact Priceline to get money back! First, Priceline was cheaper, 2nd this was the girl at the counter's fault for not using my reservation! They must get paid commission. Now they won’t give me my 300.00 back that they stole from me by setting up a new, unwanted and unneeded reservation. I have called and emailed Budget over 20 times and they keep telling me it’s Priceline’s fault! I sent proof of reservation and paid receipt prior to my trip. I am beyond pissed that they keep blaming Priceline when it was clearly their employee's fault.

O Stars if possible! The agent lied. Switched and baited a $300 fee after already having to pay $83 to go 100 miles from Orlando to Tampa. The agent and I discussed at midnight how we were re routed to ORL instead of Tampa due to a failed flight from Raleigh. He did not put in the contract a one way drop off fee and when she reprinted the contract with the new drop off if threw up a $300 fee. I called corp customer service and it took me 4 people and explaining that I have a contract that did not disclose this information for them to remove it. They tried through 4 different agents to act like, "Well sorry that's just how it is." No. I have a contract and I did not and will not pay!

When we made our reservation, we were quoted an “x” amount. When picked up the car it wasn’t only scratched and dent everywhere, but also the tank wasn’t full as they claimed. We returned it full! Now, we are being charged more than what we were initially quoted. We did add a toll fee which is why we understand it is a bit more than initially quoted, but they can’t explain why they’re charging more. After about 6 replies to their emails, finally when they have no more excuses why they’re charging more, they got back to me saying they can’t help me because the reservation is not under my name. It is under my husband’s name, but funny how they had no problem dealing with me the first 5 times. Horrible customer service, and horrible company wanting to rip people off and stealing!

A month after renting a vehicle they claimed I drove the vehicle an additional 2000 miles and damaged it. I had the vehicle for approximately 12 hours and drove about 861 miles. I disputed & received no response. 3 months later I received a notice that they were sending me to collections. I have received no bills from them. No proof that I damaged the vehicle and no response to their inaccurate claim stating I drove the vehicle almost 3000 miles in a 12 hour period which is physically impossible. They have responded to none of my disputes with the BBB or Texas Attorney General. Now I am having to take legal action to remove this from my credit.

When I went to pick up the car at the airport in El Salvador, they told me I has no other option than to buy insurance, because they don't work with the insurance that my credit card offer. When I went to return the car, they took advantage of the fact that I was about to lose my flight, and blame that the car had a scratch. Good thing I took a video when I went to pick up the car. It's a pain in the neck for them to solve this issue for me. Be careful, they have very fraudulent practice.

The Worst car rental experience ever! Unprofessional and poorly managed. I had a confirmed and pre-paid rental for 3-weeks prior to my travel, however, when I showed up at the airport at 9:00 pm they didn’t have a car for me. They informed me to come back the next day at 6:30 am. Where was I supposed to go? I was stuck at the airport for 10+ hours waiting for car! Absolutely Unacceptable!

I was charged an outrageous amount for cleaning after a rental. $450! I can see an extra fee, but I can have a car detailed three times for that. On top of this fee, there was trash and opened food in the glove box when I got it.

I recently rented a car from Budget for a trip to Florida. When I returned the car my CC was charged double what was initially advertised. They charge a fee for everything (EX: picking the car up at an airport) and do not explain any of these fees upfront! I called customer service and was told there was nothing that could be done about it and if I wanted to escalate the complaint "it's my prerogative". HORRIBLE customer service.

This company will steal your money and not return it through ludicrous duplicate charges. I rented a car from this company in Washington State at the very tail end of December of 2022 until the very beginning of January. This company charged me $971.37 twice after emailing me a receipt showing an outstanding balance of $0.00 and upon confirming via recorded phone lines and transcribed live chats. I have made numerous phone calls and sent numerous emails to only be told repeatedly that someone was looking into it.

The following was shared with Budget on Apr 10, they have responded but not fully addressed. I traveled to St Louis for Easter Weekend. While Budget did everything wrong the weekend was still good but you need to know and potentially address: 1. Time to rent the car (from time I got in line at center) was 1 hour, 20 minutes - appeared to be mix of staffing and focus issue. 2. Person ultimately checking me in seemed like she was training two other employees as she worked on three different rental agreements at the same time. 3. While car functioned correctly, interior stank like it has been previously used by a cigarette and pot smoker - it was rank (but after the long delay, I was not getting back in line).

I made my car reservation more than a month prior to my arrival in NOLA. This reservation included a booster seat for my son. Upon arrival, there were no booster seats. They only had a 5-point restraint seat. My son is too big for that type of seat but too little for a regular seatbelt. Going against LA state law regarding car seats/booster seats, they allowed me to leave without the proper seat for my son. My son was left riding unsafely in a car until I was able to buy him a booster seat. I later donated it to this branch, hoping another child would not be left unsafe. I have sent my complaint to the main office and branch manager citing state law. This is not the first time I have had issues with car seats at this location however, it is the worst.

This company does everything in their power to scam more money out of you. After paying over $500 for a Toyota Camry, I was assigned a Toyota Corolla. Much smaller. The line for customer service was ridiculously long and the line for the customers who preregistered was no better. I was talked into prepaying for gas but NOT told that I would be charged for an entire tank regardless of how full the gas tank was when I brought back the car! I was also talked into paying for "tolls" in advance, which by the way would only have been $10. I was charged a weekly rate of $65 for this. A total money maker on both of these items for Budget. When I went to check in the car when I brought it back, I was told they were "too busy" to verify the condition of the car and the gas that was present. Worst customer experience ever. I will never rent from them again. They should be ashamed they are trying to trick people out of their hard earned money.

Beware the scammers at the Phoenix Budget car rental at Sky Harbor airport. My husband and I rented a Rav4 for 4 days in March. Getting the car was a nightmare due to understaffing, but that wasn't the problem. When we returned the car there were no staff present to check it back in. None. After wandering around the facility my husband managed to find a member of the staff (cleaning crew we think), who took the keys and said we were set.

I paid for this rental before flying to the SDI airport. Trying to get the car was bad from the start. He sent me outside to wait, no car. Eventually I found out where the cars were, which was way down the left side of the airport. I got a nice car, and drove it to my hotel parking lot. It was hit there, by men who were intoxicated that backed into it in front of the hotel manager and me. What I understood from the agent was that if I didn't buy his insurance, I would PERSONALLY need to have the car repaired. When those guys hit my car, and I don't speak Spanish, I flipped. It was one thing after another on this "vacation," looking for repair shops, and I was hit by 2 more motorcyclists, once driving back to my hotel, this guy tried to pass me on the left and slammed into my car. Fortunately, I had witnesses and went to the police, who said, "no accident."

I reserved my car online. Paid for it 99+ dollars. I get there to pick it up. They try run a credit check through my bank card then denied me and demanded another card. I am a U of M employee as well and now I and my son are missing our Pistons game. Budget Rent-A-Car sucks and needs to be shut down.

I rented a car from Budget for my LA business trip. The car's battery was bad so I called the Budget Customer Service for assistance. They sent someone to jump start the car for me and advised me to get another rental car since the battery was low. I did get another car from Budget, but Budget dared to charge me for the Emergency Roadside Assistance of $162 + $29 admin fee. It is their problem of offering me a car with low battery in the first place. DO NOT EVER RENT FROM BUDGET.

Make sure you always reread and get copy of your contract before leaving the agent! When you state No insurance needed don’t believe or trust the agent won’t slip in accepted. Make sure you see you declined extra insurance especially because most people already have the insurance needed to cover this vehicle. Yes my mistake of being too trusting and didn’t read everything, I just signed where I was told to sign.

Terrible service! Do not rent from Budget at Tampa International Airport. Their cars are in poor condition. My rental was for 2 days. I picked it up and drove it 42 miles before finding the two front tires were completely bald and had extensive dry rot on them. I called Roadside Assistance, who informed me not to drive the vehicle because of the danger of a blow out. They came and picked up the car, offered to take me to the airport for another one, but it was not worth it since I was leaving the next day. Upon returning home, I called Customer Service to share my disgust with the experience. They offered to refund my full expense. HOWEVER, the two days later I received a charge on my credit card for $595.95! They claim they did not have the car back in their possession, therefore would hold me accountable for every day it was not returned.

A nightmare experience of extraordinary proportions. The first and only time I will ever darken the door of a Budget rental facility. The full story is below in all its sordid detail, but if this is all you read, burn these words into your mind: “Never, for the love of all things holy, rent a car from Budget, and may ours be the last generation to see this dreadful company on the face of the earth.”

DO NOT RENT FROM BUDGET! I was charged $400 for what was supposed to be a $180 compact rental for 4 days. That means they're trying to charge $100/day! Unethical, false advertising, scammers! There's plenty of other options.

When picking up my rental on a recent vacation, the tire was flat on the first car they gave me. I got an upgrade to a car that then had a safety failure warning appear the less than 30 hours of receiving the car which made the car unsafe to drive. The car was towed by their roadside assistance team (they were great, once the tow ticket was submitted they were there within the hour). The customer service line was not helpful, and felt like I was being spun in circles calling different toll free customer services numbers to be told they can't do anything or they couldn't help with this issue. After multiple calls one person was able to tell me they couldn't process any of my information until after the car was returned and that it wasn't noted as returned yet, although it had been towed by their services the day before.

Despite declining insurance they charged us for it anyway. Since it is a licensed location Budget head office refuses to help us and the location refuses to answer the phone. We received the insurance bill after passing airport security so could not go back to talk to them I person.

Rented a car in Bensalem PA, manager have anger issues, gave me a pickup truck instead of a sedan, very dirty, confronted him with a video, he got mad and retaliated by scamming me and overcharging my credit card, Expedia and Budget won’t help. I boycotted both.

There was a snow storm in Carson NV & since there was hardly tire tread on my Budget car rental the car could NOT stop, had to rent another hotel room, pay over $115 for a cab & budget would NOT refund me for the cab or hotel.

We rented a car in Kailua-Kona, Hawaii through Costco Travel. It was a Budget Rent-A-Car (first time using Budget). When we returned the car, it of course had sand on the carpets. I don't recall ever returning a car in Hawaii, where there wasn't sand on the carpets. I just got a letter from Budget Operations, stating that my car was excessively dirty, and I would be charged for the damages to the car. What damages (there was sand on the carpet)? I am sure, that ALL rental cars in Hawaii, have to be vacuumed. This car was no different. So they want to charge me ($250) for something they were already going to do anyway.

I booked a car rental through using my Air miles of 6,450 in March 2022 for 9 days in Kona, Hawaii. My return flight changed and I was only going to need car for 8 days returning it a day early, which I was fine leaving reservation as was and just doing that. Then my flight leaving my home in BC Canada was cancelled by airline due to weather and I was rescheduled for next day flights and same times as was one connection in Vancouver. Although Budget has policy to hold reservation for 24 hours they refused to hold this reservation of originally 9 days that was now going to be 7 (1 day later pick up and 1 day earlier delivery). I therefore had to book another car rental on the day my flight was cancelled at an expense of almost $1400 Canadian assuming I would be refunded my air miles points from original booking.

I rented a car for work out of Charleston, SC. Not only did I have to stand at the counter for nearly 30 minutes listening to an employee talk about how awful Budget is and how much she hated working there, but they did not even bring the car to me. Instead I got loaded into a van and taken to a dimly lit lot to conduct a vehicle inspection which was rather hard to see. There were issues with the car I reported later after I got to my hotel and had lighting available. On top of that I fueled the car up prior to returning it and Budget actually charged me $5.99 for 0.6 gallons of gas. That was the gas I used to get to the airport. $5.99 is not a big deal, but I think Budget is very petty.

2/14/23 10AM got car after 30 minute wait at counter. Left the airport and a sound under the filthy car became a concern. Stopped to look under the car and noticed the tires were all 4 bald. The car had 62M miles. Not somewhat bald, but beyond safe bald. Returned to Airport. 2/14/23 1 PM got another car after another 30 minute wait at counter. The car they gave me this time had enough bird poop on it to be in a Hitchcock movie. Left and all was fine until we got to our destination. Noticed a big white circle around one of the tires. Inside the circle was a huge slash with some cording showing. Took a picture of the tire to show how unsafe it was and wondered how in the world a rental car company could possible rent a car with a tire like that. Also, the spare tire had been removed. What a joke.

Rented a cargo van in Florida, ref. #**. Got a filthy van full of trash, but were willing to overlook that and headed to our destination in N.Y. The van had severe electrical problems on Pennsylvania, where we sat in a snow storm without heat for 2 1/2 hours waiting to hear if a tow truck would arrive. 3 hours and 4 phone calls later, a mechanic arrived asking "why didn't they send a tow truck?" Good question.

Every time I rent a car from Budget always a billing problem either with insurance or gas to keep it short. Take a picture of gas gauge and mileage so when they hit you with gas charge you have proof you return the car full also take pictures of dents if you see them.

Budget Car Rental doesn't even deserve one star for the service I received. When I arrived at the Jacksonville, FL airport at 11:30 a.m. on Feb. 8, 2023 to rent the car I had reserved at 11 a.m., there was not ONE SINGLE PERSON working behind the Budget Counter. I waited in line for 50 minutes to speak to an Avis agent. There were only three agents working that day. I then waited another 40 minutes in the parking deck for my rental car. Their customer service is abhorrent and they should be ashamed to accept hard-earned customer money for this to receive this type of treatment. It took me longer to rent this car than it did to fly from Albany, NY to Jacksonville.

I picked up a car from PHX (budget rental) lady at desk was nice. However I searched for the car thru multiple lots, no assistance until I was seen as obviously annoyed! NO ONE showed me how to operate vehicle as I mentioned at desk. No one did a walk around vehicle with me. I videotaped my walk around. Front Right side had scrapes/scratches/indentations. I had to call roadside assistance to get an In-service on how to drive vehicle. (Hybrid). I paid in advance thru USAA And was charged additional 200. Dollars / then a 250.00 hold. Car was returned early as there were flight mix ups. This was very disappointing and USAA has been contacted based on my concerns. Know before you go!!!!