Budget Car Rental Reviews

First time renting with this company and certainly a last. Giving 1 star because anything less is not permitted. Was told by Donovan at the airport rental site that we would be receiving a $100.00 deposit back after we return our car and long story short after countless hours of long phone calls and getting a different story each time by every rude customer service agent, especially the last supervisor I just spoke with. They're not giving us back our holding fee. Was basically told it was my fault, and there is no documentation of this fee or the previous phone calls I made, like that is my fault, I didn't know it was my job/responsibility to make notes in your computers for you guys..

I have Fastbreak. I made my reservation about July 11, 2019 for a mid size SUV to be picked up at the Philadelphia Int'l Airport. They didn't have a car ready for me. They finally found one; a GMC Terrain. So I asked could there be any compensation for my time? I was offered a tank of gas. I just didn't think that was good enough. So I called customer service; because what's the sense in having Fastbreak if the reservation isn't honored. I was offered $40.00 off my next rental. That pacified me some. So from Philadelphia my family and I were driving to Michigan. We had to stop 5 times to put air in the front passenger tire. But we couldn't tell what tire to fill at first because the diagram in the vehicle showed that it was the rear tire. So apparently the tires were rotated and not calibrated.

We rented a car from Priceline to be picked up in Birmingham, Alabama and had a confirmation number. When we got to Budget we were told even though we had a confirmation number they had no cars available. We had to run around looking for another car rental agency to rent us a car. The person at the desk did not apologize or anything. He just said, "We don't have any rental cars available." There were a lot of rental cars from Budget in the parking lot at the time.

My partner first had an issue with the insurance at the time of rental, we were given a car with a leaking tire to travel from Canada to Atlanta. We then spent almost 2 hrs on the phone with customer service employees who just keep rerouting the calls to main selection menu. We were finally directed to swap the vehicle at a specific location only to show up and be told that location can't swap the vehicle. We then had to drive another 40 min to a separate store. They swapped the vehicle but this one needs an oil change so we can't use it to get home. After another 3 hrs on the phone with over 6 different representatives all telling us different things they told us to go swap the vehicle again. All their stores are closed now... and they are trying to charge us for the vehicle swaps. The worst service I have ever experienced, 2 vehicles that were not maintained and we still don't have a third vehicle to get home.

I have rented Budget the past couple years for my annual trip after beginning to have less customer friendly experiences with other companies. Today, I was delayed on a flight from Chicago to Seattle due to storms. Due to being a Sunday, the offsite location where I had rented from closed early. A nice guy named Daniel informed me all other offsite locations were booked. When I looked online the SeaTac airport had outrageous fees and I would have probably shopped at another company offsite. Instead your representative Daniel was able to secure a SeaTac pickup for nearly the same price and it was for a full size up from an intermediate. Because of this experience, I will share my story and will look to Budget first, the next time I travel.

I leased a two door Volkswagen From Budget Rental. The car maintenance was not up to date. The engine begin to overheat and the car needed oil. I waited 6 hours for a replacement car and they never replaced the car. I will just go to Enterprise next time. It’s called Budget rental for a reason obviously. They are liars and don’t keep up the maintenance on their vehicles.

I have been going to Budget at 4114 Fairmont Parkway, Pasadena, Texas. Budget not too long ago transferred there from another location in Pasadena. They are awesome. Particularly a gentleman by the name of **. He is outstanding. He always come in with a friendly and helpful attitude, always ready to assist you in getting the best out of every trip rather it is business or pleasure. He won't let you leave until you’re fully satisfied. This man is amazing. We really appreciate you Tony and I thank Budget for hiring the best.

Loss damage waiver. It was added and charged to my bill without my acceptance. The counter lady kept pushing extras, adding drivers, adding insurance and even though I kept telling her no, she added this one on anyways. Very unhappy.

Would you pay $614 for a single flat tire?? Budget Rental cars feels that is OK, and put that charge on my credit card almost 2 months after my flat. The letter arrived 6 days before the charge. They say they have NO responsibility, but I do NOT agree. I have interacted with them on the phone several times, and they will not budge...

I was told at the counter that I could upgrade my rental for $12.95. I specifically asked the salesperson if that was a daily charge and was told it was a one time charge. Sweet deal until I turned in the car and discovered I was paying $15 per day for the upgrade. Salesperson said she did not say that it was a one time charge. I could not pursue the matter further due to having to catch an international flight. This is the last time I will ever use Budget Rent-A-Car. Beware of this company.

Rented a van for vacation April 17, 2019 and paid in full at that time. Confirmation was received. Two days before our vacation we received another confirmation on June 27, 2019. When we arrived to pick up the vehicle it was not available. They sent us to another location 15 minutes away and they too did not have a van available. Went back to the original Budget where we originally said we would pick the van up and confirmed by Budget. They ended up giving us a Ford Explorer. We had to stuff the luggage into the storage space because it was too small for all of our luggage. They said it would be cheaper and we would be credited for the difference. As of today we were not credited for the difference. Booked 2 months ahead of time and paid in full and no van available the day of our vacation. We were cramped into the Ford Explorer. Bad business Budget. I would give you ZERO stars.

Read the fine print... We were told we would get appropriate reimbursement if we turned in our car early. Turned it in two days early. Budget told us fine print said no rebate on “prepaid” rental. Here is the part that sucks. We paid $288 for 7 days rental insurance. Turned in a full 3 days early. Had to hound them on phone 3 times and finally got $38 credit. Two days of insurance should have been about $80. What a con. No more Budget for us!

I could go on for days on this one! Sooooo.... Budget didn't have a car for me on my scheduled time. 45 min. later still couldn't tell me when I would have a car or if I would get a car. Meanwhile others were getting cars. They were rude. Never would give me information. Had to ask every time. Took smoke breaks every 20 min. Blew smoke in my face at one point when I ask any news. Really!? Ok! (While they were outside smoking and mind you with at least 6-8 people waiting on them in lobby). They actually said my car would be there in 20 min. They ended up giving it to someone else lol! WAit What!?! When asked they said they had me mistaken for someone else! OMG! WOW! Ok Budget! They had taken my information first before telling me about not having a car.

Buyer beware of this company. Make sure you read your rental agreement. If you rent from them for a week say at 24 dollars a day and you return the car early. They have a right per the agreement to charge you more money as they did me. So I had 24.00 per day and they brought it up to 44.00 per day. They are a sneaky company and if you do not look at the agreement you will be charged. The rental person does not tell you up front about this either. As I said anyone reading this BUYER BEWARE. Make sure to look at all car companies. They will never get my business again.

We rented a car in Houston and returned the car in the early hours after refilling at an airport Garage, however there were no staff to receive the car. After returning home, we have now been charged an extra 107 dollars for 'Roadside assistance' after I specifically requested not to have it and for 'refueling the car.' As there were no staff I could not have contested these charges and now find they have taken the money. I travel to the USA frequently and have never had any of these charges from other companies. Use them at your own risk!

This is not related to the car but related to the customer services at the Denver airport. I would not recommend Budget for a friend nor will I use the service again. At least at the Denver airport. The CS person gave me a Chevy Tahoe and told me that it was a better car than the one I reserved. When I explained to him that I reserved a premium SUV and showed him the price difference on my app, he still insisted I was wrong. Then he told me to go into the parking lot and see if I can find a car for myself. It was raining, but I did this since it was late and I didn't want to argue with him.

I have never in my entire life been treated with that much disrespect because I choose not to have a credit card. This location needs to clean house. Its customer service experience was horrible and very unprofessional to say the least. I recommend avoiding this location at all cost.

I prepaid for a car so no hassle at car return to airport. Wrong! I was overcharged $52.95 for fuel surcharge when I provided him with gas receipt to prove I filled tank. I called customer service and they said to send receipt to them. First of all I could send any gas receipt to them it doesn't prove anything and I said I left it with rental car. Be prepared to be guilty and prove yourself innocent because they will not call the local office to see if car in fact had gas in it. Bad Business. DO NOT USE THIS COMPANY.

I have been renting vehicles for over 40 years and have never had such poor & fraudulent service as I received from Budget Rental Car. Have NEVER purchase additional coverage for any vehicle I have rented and I verbally stated that at the counter with the Budget agent. Yet when directed where to initial all of those lines the agent obviously directed me to initial additional coverage to the tune of over $400! I did not realize this till I returned the car and was shocked to see the charge. I have written to the corporate offices and they refuse to reimburse the money.

Budget Car Rental can go fall off the face of the earth. Two different prices, one for "pay now" and another for "pay when you pick up". SO, I do the latter, since I'm not sure which card I actually feel like using at time of rental. Do the online reservation and enter my card info to "hold" the car. Lo & behold, it appears on my Amex statement five minutes later. So I make another reservation, and do the "pay now" thing, since as long as they're gonna charge my card, I might as well save the couple bucks.

I sent a young employee to Indianapolis for training and booked his travel online which included a Budget rental car. I had declined all the extra insurance charges on the booking since we are covered by our company policy. I charged the entire trip to my company credit card. When my employee arrived to pick up the car the counter person told him that Budget couldn't use my credit card and he would have to use his personal card instead for the car rental. He then continued to sell this young man multiple unnecessary insurance policies which he insisted that he needed. An economy car rental for 3 days went from the original cost of $144 to a final bill of $498.

Horrible experience. My family and I flew from Denver to Milwaukee and attempted to reserve two child seats. We used the Frontier booking bundle and there was nowhere to reserve child seats in the booking. When we spoke to the representative at the booking they assured us to contact Budget after the booking was confirmed and they would have child seats available for us. I immediately got off the phone with Frontier and called Budget and 15 phone calls later I finally spoke to a Budget representative in Milwaukee who assured me that the seats would be guaranteed at pickup. When we arrived to Milwaukee we requested the car seats and all they had was infant seats.

Due to the staff's error (which we had evidence to contradict), we were additionally charged. Told they wouldn't do anything about it. Called customer service, who attacked me as a person. When asking to speak to a supervisor, was told they'd call me back within 48 hours. Four days have passed and nothing. Don't trust them. Such a hassle, and they honestly couldn't care less.

After arriving from a long flight from London in Salt Lake City, we were ready to pick up our rental car we ordered for 3pm, online, prepaid. They told us there was an hour wait for an available car. An hour and a half later, we are still sitting here waiting, with no word when the car will be available. Ridiculous!

I wouldn’t suggest running from Budget to anyone. I had a reservation made for over a week. When it was time for me to show up for my rental, they could only offer me a pick up, when I had a reservation for a full-size car. Mind you in their eyes it was an upgrade (“only car available for me”). Mind you I had three kids with me and we were traveling out of town for hours away for the weekend. So no the pick up will not work because we have obviously had luggage we needed to bring and I was not about to throw that nor a kid in the back of a pick up on an interstate. The customer service rep did not try to help get me on the road in going at all, she simply told me that was all that she had for me and everything else was reserved for specific people, mind you I had a reservation for a whole week prior to picking it up. So I was left no choice but to call Enterprise, and thank God they came through…

May 2019, I reserved a Hyundai Elantra with Budget Rent-A-Car a week in advance. On the Saturday 5/25 morning of pickup 7:00 a.m., I went to the Nashville Airport to pick up my rental. There was NO Budget representative at the counter, so the AVIS representative had to take care of everyone. Apparently these two companies works together. There was a lot of people because this was the Memorial Weekend. I didn't want to hold anyone up with my reservation so I thought I would do Budget and all of their customers a big favor and quickly fly through my reservation. Especially since I reserved a Hyundai Elantra a week in advance already.

We hired a car for 13 days, and had it all PREPAID for in MIA Airport. At the counter, when getting the car, the attendant asked us if we wanted PREPAID FULL GAS TANK, which we accepted, because we returned it very early 13 days after, and we even confirmed: IT´S ALL PREPAID FOR, JUST THE GAS TANK. He then gave us to sign in an empty screen. Our huge surprise was to receive a debt of almost the same value as we had PREPAID FOR, and we only wanted the GAS TANK. We were fooled, and now Budget wants to say we signed for it.... BUT WE DO NOT AGREE!!!! We were fooled, and there are more than 130 other complaints just like ours on the internet... DO NOT RENT FROM BUDGET!!! THEY ARE NOT SERIOUS!!!! #BUDGETNEVERMORE

Be very wary of what a service rep is saying. We picked up our car at Orlando International. The service rep was asking about adding insurance and I told him no my insurance covers rental, he said "so the car only". I said yes. Fill out papers and sign thinking I was safe, get a notice immediately my cars had been charged over $450 from Budget. I had already prepaid so there should have been only a $100 if anything. I flip through the paperwork and the rep had added the insurance. So I had to go back and wait for it to be corrected, but the $450 charge now 10 days after the pickup hasn't been released. I returned the rental today, so in a week it should be removed. The fact a rep added things after I verbally declined with 2 witnesses standing beside me: read every single thing on the screen because they can't be trusted to listen.

This was the most UNRELIABLE, DISAPPOINTING, DISRESPECTFUL experience I have ever experienced. I worked in retail for 10 years and I know and value customer service. I was optimistic when I could utilize my Costco membership to receive a discount on the purchase. I only selected Budget after I discovered that Enterprise Car Rental was closed on Sunday. I always check the approval ratings before I use a company. I see now why Budget only has 2.3 stars.

Wow! Asheville Airport, NC, and Budget Rental Corp. “Customer Service”... ABSOLUTELY the worst car rental experience in over 40 years of car renting. THE WORST! If you’re rental car shopping, do yourself a huge favor and skip Budget Rental at the Asheville Airport. After a month and a half of attempting to help them fix an error THEY made (to their benefit, not to the customer’s benefit), it’s eventually boiled down to my credit card company crediting me for the $250.00 Budget overcharged me. They claimed, and charged our credit card, that we returned the car five days later than we were supposed to, when in actuality, the car was turned on time. So in essence, unless my bank recovers their credit to me from Budget, Budget just scammed my bank out of $250.00.

They sent a letter 3 weeks after for $150 fee to clean pet hair. They sent pictures with no time stamp and very blurry as their evidence, they stated "excessive soilage" however the service writer stated as "medium detail" not excessive, but the fee is. I called and stated that I should have been made aware at time off drop off that they considered it "excessive" so I could see it. Once the car is left you never know what happens after and it's unethical to charge such exorbitant fee after the fact. The dog was in the car 2.5 hours, short hair, 15 lbs, the amount of hair could be easily removed. I'm very disappointed with Budget and how they are exploiting customers with exorbitant fees. The new way to boost up their revenue. So, when you drop off your car, make sure you ask if they think your car is clean enough for them to clean it for the next rental and have it in writing so you don't get a letter 3 weeks after.

I had to go through 1 cashless toll in all of Mass in 6 days. The toll was $2.95. The "convenience" fee to budget was $19.75. Unreal. So on top of paying cash at every toll I went through the entire time I was there, I come back to find another $22.75 charge. And not to the state of Mass for something worthy, but to budget because on top of being a terrible company, they are a greedy one as well. Never again will they get my business. I was inspired to write a haiku: Please go to budget/ you know, if you hate yourself/ and support such greed. I know this won't matter in the least to anyone from this company, but maybe someone will see this review and know better than to rent from them. Hope the CEO's are all enjoying their bonuses though. Don't want them to have to live like the rest of us.

We had prepaid for rental car. My husband picked up the vehicle. The counter lady asked my husband if he wanted to purchase the extended vehicle protection, and fuel prepay. He declined. She then proceeded to inform him that she would be charging $86 for picking up the car one hour early. He was on his way for funeral and could not argue. I then called and complained about the charge for picking up the vehicle an hour early and was informed That we were charged for the gas prepaid and the insurance which my husband declined. So the counter agent pretty much charged him for those two things and told him it was for picking up the car early. I have never seen that done before. Called and complained. They do not care. Worst customer service so be careful. Next time you turn down their insurance they’ll try to charge you for something else.

After two month of returning the car, they kept my credit card charging without letting me know, any receipt or any valid reason, all of them tolls/fees. I rented a car for one week which then I returned it one day earlier but I am very upset by their service and fees.

Don't ever believe Sanford Budget employees when they promise you that it will be taken care of. I gave him my credit card, I was told this was needed to rent a car, and $350 gift certificates. I was later charged the full amount on my credit card because they say they have no record of my certificates. How do you lose certificates that were stapled to the rental agreement? I think we all can figure it out!! I have been fighting them every week since April.

I rented a 2019 Ford Fusion SE Hybrid from Budget at the Redmond, Oregon airport of May 5 and returned it on the 17th. They gave me only one key for the vehicle and when I crossed into Idaho I found that the vehicle wouldn't go over 70 mph. A previous renter had set that limit in a software program called MyKey and it couldn't be removed without the master key, which I didn't have. No mention was made of this by Budget and over the next 11 days and 2700 miles I was frustrated and my safety was endangered by a car that couldn't go the speed limit in Idaho, Utah, Colorado and Wyoming.

JUNE 2019 - BUDGET CAR RENTAL AT SARSOTA-BRADENTON AIRPORT. I rented a car while my car was in the shop for extensive repairs & I didn't have a firm repair completion date. Discussed with agent who said I can keep car not to exceed 30 days. They had my credit card number for billing. After having the car for around 2 weeks. I got a message stating this was my last opportunity to "surrender" the vehicle before it is reported as stolen. Note this is the FIRST I've heard from Budget during the time I've had the car.

I reserved my vehicle about a month in advance. It said I was eligible for 30% discount. When I placed my order, there was no discount so I called them. They will not give me my discount. I guess it’s a false discount offer. I’m sorry they did this because I have been using Budget Rental Car for years and have had good service. But this shines a whole new light on them. I’m very disappointed!?

Very bad experience. Budget rent out a car without spare tyre. I had a very bad experience hiring Budget Car on March 2019. I picked up the car from New York and drove toward Niagara Falls. I had a tire puncture on the highway a few miles before Buffalo at 3.00am. I had to stop on the side of the highway and called Budget road assistance. The customer service asked me to check if any spare tire. I was so surprised that actually THERE WAS NO SPARE TYRE IN THE CAR. So she cannot send roadside assistance to come and change the tire. She also cannot send a car to exchange because there was no Budget office open until 8 am.

This is the worst rental company Canada wide, they are a fraud, racist and unprofessional people. My advice to people of colour don’t give this KKKs your money. This company should be filing for bankruptcy soon.

On May 24th I went online and made reservations at Budget Rent a Car using my Walmart MoneyCard prepaid credit card. The transaction went through with the cost of 48.50 being the total for the day for a small economy car. I was given a confirmation number and my plans were set for the weekend!!.. OR SO I THOUGHT. When I went down to the Ocala International Airport and entered the trailer that their office is in I was greeted by two young guys at the counter who were taking care of an upset customer. After watching the man storm out I was next. I gave him my confirmation number and the same credit card that was accepted online. I was told it was a prepaid card and I would not be able to rent a vehicle. Now my balance at this time on the card was over 11 hundred dollars.

Budget will NOT honor third party booking pricing. They will arbitrarily charge you whatever fees that they want to. They will not work with you or provide you with the correct breakdown. DO NOT RENT FROM THIS COMPANY, they will charge you more than three times what you booked the car for.

Viktor/Mario/Rago. I am grateful to the considerate and caring staff at the Firehall station. I rent here frequently, am always able to get a clean, fuel filled vehicle at very good rates. I even keep the vehicle an extra day at times, return it clean/full of fuel and am met with friendly, busy and gracious staff. I highly recommend you try here, before anywhere else, to rent any size vehicle. Even when they did not have it, they asked me to wait one hour and I got the size I was looking for. Thank you, Viktor, for such splendid service and staff, excellent rates! Sherina Walji President: Nitestyles

Declined insurance because of my credit card and all documents were electronic. Never received receipt for a credit card transaction and agent charged me for GPS which I never asked for. It seems that once company hears that you are declining insurance they tack on other stuff without asking.

I rented a car (reservation ** ) to use in Israel. The category selected and paid was an SUV. I got a Renault Kangoo! Despite my complaints at the airport, e-mail to Budget Customer Relations they couldn´t care less. Even my e-mail was never replied. A company that doesn´t deliver what you hired and paid for, and doesn't bother even to apologize, it is not worth ever doing business again.

After a long day of flying and standing in the longest line out of all the car rental companies, I was tired and still had an hour drive to my hotel. I reached the desk and declined everything the sales person offered yet somehow he snuck rental insurance into my contract. We also argued over fuel. The rental would only be driven to and from hotel. That's it, so I said I did not want to pay for a full tank of gas, he said I would only be charge what I used. I believed him. But the wording in the contract that I signed said otherwise and he knew get got me. Shame on Budget for being sneaky slimy scum. This disabled vet will never use Budget again after they only gave me back 50% since I signed the contract. Budget will never get this American's money EVER again!

I recently rented a car from Budget. The car was given to me without having been cleaned. It had trash in the front and back of the car. Shortly upon driving the car the tire went flat. The car had obviously not been properly cleaned and inspected before giving it to me. I called the number in the Budget rental agreement and they said no problem, they would come tow the car and give us a new one. It not only was an inconvenience and ruined my plans but was a huge safety risk. As if I wasn't disappointed in Budget enough at this point, I just received a bill for towing and repair for the flat. ARE YOU KIDDING ME BUDGET? You gave me a car with issues and you are going to charge me for YOUR NEGLIGENCE?

I made it abundantly clear when I signed the contract that I was declining the loss damage waiver. Then when I returned the car, they charged me for the loss damage waiver. My cc covers this, no reason for me to have had it. Filed an incident report, took 6 weeks and me calling them to find out what was happening, and was given some b-s story about having signed for it, when I absolutely did not. They are a bunch of liars and thieves at the Budget rental center in Las Vegas. Never again, and I suggest Buyer Beware, as they will lie straight to your face.

I went to rent a SUV and was assigned a Buick enclave. The car was dirty on the outside, but I could live with that, but the trash and animal hair on the inside was not going to work for me. I flagged a person down who was parking a freshly 'washed' vehicle and pointed out the issues with the car. He said he would clean it. He took it and about an hour later, the car comes back washed, but trash was still inside. A different person brought the vehicle to me and I asked him to remove the trash, and he said he couldn't get it out. The lady who was helping people find their cars explained to me that if they remove the trash, the people who has that actual job duty can file a grievance because others are doing their job. I was pretty livid at this time. If the people whose duty it was actually performed their job, nobody else would have to do it for them. She got it out, after requesting permission, and I was on my way.

I booked my car hire through a comparison site and prepaid. We approached the desk in Seattle and gave our name so they could find the booking. I asked Francis to confirm we had a free tank of petrol, after checking he confirmed this was the case and that there were no other charges. He then asked me to sign a small computer screen that contained no other information, gave us the keys and off we went.

I honestly don't know where to start. The first time I rented with Budget I went to desk to pick up reserved car. But before I completed I ask the representative if I could go see the car before I completed the reservation because I had other reservations with other companies for a bigger car. She says yes but asked for my credit card and license while I went to go see if the car was big enough which it wasn't. I came back in and told her it was too small and that I'm gonna check with the other companies. I get to Thrifty desk and the car they had available was perfect. The representative goes to complete the transaction and my card declined and said for her to try it again because it shouldn't decline. But it did. Check my account and Budget had took 200 off my card without my knowledge.

I did not purchase insurance when making a car rental reservation with Budget because my credit card which I used for the rental covers certain rental mishaps as long as I file a claim within 45 day. Budget rental car company waited two months and two weeks to notify me that I would be responsible for the cost of replacing a sudden flat tire I had while driving their vehicle. I was verbally informed when I returned the car after putting in the spare that it wasn't my fault. They did not give me an incident report form to fill out neither did they give me any indication that I could expect a bill at a later date. They blindsided me with a sudden $97.50 bill two months and two weeks after the incident.

I'd give 0 stars if possible. I booked through Hotwire. Horrible experience to say the least! For starters they overbooked the full size car I booked a week and a half prior. So no car, say they upgraded me to a SUV that got horrific fuel mileage. Ok I'll roll with that punch. Now I'm getting put into the computer system. He informs me that at their airport location there is an extra $100.00 security deposit on top of the original $100.00 security deposit. It's now past noon on Saturday and I can't deposit cash into my bank account. I asked where it told me about the extra security deposit and he said it's in the terms and conditions that SOME airport locations have an extra security deposit.

I booked a flight and rental car American Airlines and today I picked it up from Budget and was charged 530.03 twice so I'm fighting that now and then I called American Airlines because I thought I already paid some for and she said, "Yes you already paid 280" and I got the extra insurance and surcharges. And then I contacted Budget through Twitter and she says, "I show you have paid 480 already through American Airlines." All of this is a rip off. I've paid over $1,500 for a car rental with no answers yet. Will never use Budget again!

I had a confirmation for a fixed price, say $350, which included the LDW which I accepted. At the counter, they added supplemental liability insurance and mysteriously, on the crappy dot matrix printout, it had a blank where it said: "YOUR ESTIMATED TOTAL CHARGES________" cuz that surely would have tipped you that something was wrong. Their customer service (using that term very loosely) refused to refund the charges for the insurance that THEY, without consent, added to the bill. I supposes my crime is missing that they slipped it into the laundry list of charges which I didn't expect to change. The total for this mess was over $500.

Initially $29.00/day which is always doubled with all the fees and taxes. But we wanted the car to be returned without refueling. We discussed this with the person we were renting from in detail. After initialing and signing the contract we got the vehicle. We decided to return the car to a different airport which I called about and had an additional $100.00 fee added to the contract to do this. We picked the car up at 4:35pm Friday and returned it at 5:30am Monday morning. We were told we would be charged $138.00 for not refueling. The contract did show we were suppose to refuel which wasn’t suppose to have been that way! Ended up with a total charge of $512.00 for a Kia for 2 1/2 days which was ridiculous!!! It’s highway robbery!!! Will never use Budget again!!!

They charged my card 200.00 without telling me and make you jump through hoops to get it back. Save your time if it's valuable. Go with another company beside Budget and or Avis. Went through two cars in less than a month, I guess you get what you pay for. Very unsatisfied.

My husband and I are seniors who flew from Denver to Charlotte, SC for a family reunion. We were exhausted due to having to rebook our flight when Southwest cancelled at 4 a.m. and when we finally arrived in Charleston had to wait in a long line for the one Budget employee to process our reservation. We were told to walk about a block outside where the car would be brought to us. After 25 minutes of waiting in the cold, windy, and now dark, my husband walked back to ask where the car was. When it finally came, it had a broken rear view window so we asked for a replacement. That took another 20 minutes. We will never use Budget again.

This is my first time renting a vehicle from Budget, upon picking up the vehicle, found vehicle interior dirty as well as the outside of the vehicle, I did mention it to the attendant, but his reply is they do not want to damage the exterior paint. I indicated I had never rented a vehicle in this condition, because of the timing I felt I had no choice since I was leaving at 4:30a the next day for my grandson's graduation in Ohio.

I call this a scam from Budget at Orlando Airport. I rented a car from Budget through Costco for 3 weeks. I went through 3 different cars because the first 2 had problems. So far, Budget has charged me a total of $60 on my credit card for something to do with e-tolls. First of all, I was charge $30 for infractions incurred from the 3rd car they gave me but for the first week I was there. I didn't even have that car at the time. Secondly, they charged me again for something else I don't know about. I paid each and every toll while I was there. I have receipts for each and every one. Costco contacted Budget but they completely refuse to do anything.

Rented thru Costco a Intermediate car $202.50. No car available so without notice put us in Ford Fiesta subcompact. TOO SMALL!!! Changed to Standard SUV without any mention of price change. We seniors had to walk a great distance without help. Returned home to see $260.80 charge to CC. Girl at rental counter was terrible and customer service rep at phone center not helpful. Done with Budget forever. May 2019.

We got online to make a reservation for an up coming trip. The system kept telling me it could not make the reservation and to retry. It never gave a reason. So I continued to try. After many attempts I gave up. A bit later, I was online looking at my bank account and I had a lot of pending charges from Budget. So I then spent the next 3 hrs on the phone trying to get someone who was competent enough to help me. I was connected to call centers outside of the US (so loud I could hardly hear the person), I was hung up on, I was transferred many times, I was told I couldn't speak to a supervisor. I was finally able to talk to a person who was very helpful, but really 3 hrs is in no way acceptable! I got my charges removed but it shouldn't have been so hard. I still don't have a reservation and sure I will use Budget again. Their customer service need major improvement!

Poorest car rental experience of my life. The agents work on commission so it is to their financial advantage to upgrade you from your online prepaid agreement. Our desk agent made several discount offers on a piece of scratch paper: minivan to SUV "for no added cost"; military discount; promising that this new vehicle would be better-suited to our purposes, at "$130 less than your original car." He then proceeded to spend five or seven minutes asking questions about my husband's experience in the military, taking valuable time and distracting us from the task at hand.

Hi Team, I usually do not write experience after rented a car from provider like you, But this time I had to so that you and other people will aware of this. I usually rent car once/twice in month (sometime multiple times) to visit my friends. But this time rental experience was horrible. 1) I have booked a Standard-Size Car from Charlotte Douglas Intl Airport from Budget Rent a Car. When I booked, it showed me Car type is : Volkswagen Jetta or similar make/model not guaranteed. When I went to pick up my car, the person in the counter told me, "There is only one car and you have to take it." That too very rudely. There is no other option. Seriously!!!! Normally in airport areas, there are many cars and you can choose your car from many among while pick up. I had a experience with all other Car rental company Like this.

Would not rent my wife a car because of debit card policy, even though it was same card I used at the same location 3 weeks prior. Employee inconsistency left my family stranded. Corporate didn't care!

I rented a car from Budget Rental Car at the airport. I rented the car from Thursday till Monday. I would be traveling alone through Louisiana and Mississippi. I started my journey on Friday afternoon after work. Around 11:30 pm I saw a police car trying to pull me over. I know I was not speeding and there were no street lights on the highway. It was dark and nothing but trees. I was scared to pull over not knowing if it was really a police officer. I finally made the decision to pull over after being followed so long. He was upset to why I didn't pull and I was upset as to why was I being pulled over. He asked if I knew why he was pulling me over. I replied no. He said come to the back of the car. I was scared as heck not knowing what was going on. He showed me my license plate.

A car was rented from Budget through Priceline on March 20 and returned on March 30 at the Orlando International Airport. During my stay in Orlando, I went through several toll plazas where the cash only lanes were used and paid. Budget sent me a bill for $20.95. I called and they advised that I went through the express lane, which I did not, and the rest were fees. According to their contract, E-pass is only charged when used. Called my credit card company and contested the charge. Will never recommend Budget-Rent-A-Car to anyone. This is the second time they put me on a vine.

I've rented from Budget a number of times over the years. Most recently I rented for three days, for a $165 total amount. I was just driving locally and returning the car to the same place. After I returned the car--no damage, full tank, light mileage--within a few hours Budget charged my credit card twice. The first charge was the ~$165 rental rate I was told in advance. The second charge was for ~$2,500!

Rented a car at Mercedita Airport in Ponce Puerto Rico at 2am. The car had damage on the front, rear and passenger side. The parking lot was dark and poorly lit but we noted the damage that we could see and took pictures. That morning when we got up and out, we noticed a small crack on the windshield. Nothing horrendous, but it was there. We took a picture of it and thought nothing more of it. We returned the car exactly as it was rented to us. The next day we got a charge for over $1000. They are trying to charge us for an entire windshield replacement. Complete fraud!!!

Calling the 9th time to resolve an issue they caused for updating my fastbreak. And every time I call and ask for Customer service they want to ask in regards to? And then transfer again and the next CSP asks, in regards to? Why in the world do you have to request the Customer Service and explain twice every single call? And if I explained I've already called 9 times and kept being transferred to Cx Serv because the first agent can't resolve it and they are still like "maybe I can help." No, no you can't just transfer me. But still, the moronic procedure kept happening every call. If a customers states that they were already with Cx Serv and the call dropped why have them get even more frustrated to reach Cx Serv again? No way, I'm done with Budget.

\Never been more upset. On the day of our move we arrive to pick up our rental and we arrive there to find out we have No truck, no apology or solution, instead they blame us. Claiming they tried to contact us for days to let us know that in fact there was no truck for us. My husband is retired military, we’ve moved a number of times. This was extremely stressful. I will never use or recommend a Budget to anyone...

We rented a car from 04-11-19 to 04-11-19 in Houston Texas from IAH airport Budget Rent a car. Like a few times before we bought a package of flight, hotel and rental car through Priceline. Until this time we never paid extra. They said we could upgrade for $20.00, that sounds great, not so great, it was $20.00 a day, which they failed to explain. We decided to pay ahead so we wouldn't have to fill gas tank when we brought it back, not a good idea, better to fill before you bring it back. We put 50 miles roughly on our rental. This great deal of upgrading and pre-paying for gas cost us an extra $172.80. It doesn't matter how they explain it we got the shaft. I wouldn't recommend Budget rent a car to anyone. It was a great vacation until the we got the final bill. Kevin **

My mom and I rented a car through Budget to be picked up at Knoxville airport for a stay in Gatlinburg, TN. A week later we would return the car there and fly back to Philadelphia. Unfortunately our flight was cancelled and there were no flights available for a couple days so the airline told us to drive from Gatlinburg, TN (where we were staying) to Greenville, SC airport. The only way to do that was with our rental car. So we called Budget on the way (a four hour drive) and explained the situation in detail—that we were stranded and had to drive to South Carolina and return the car to the airport there instead of Knoxville airport.

My advice would be to pay a little more and go with a more reputable company. I was overcharged for a vehicle which was Budget’s error and it has been nearly impossible to get a Customer Service Representative to help me. I gave up and I vow to never use Budget again.

I rented a car on April 14, 2019 from Austin Airport and was told the cost was $386.17. Upon reviewing my credit card receipt I was charged $521.78. I called the customer service department to find out why. They said I was charged 120.00 for gas because the car was not full. I then have to prove with gas receipts although I know it was full when I dropped the car off. I now have to wait 5-7 days to get a reversal of a charge that was not supposed to happen because the car was full when I returned it. The customer service department and the supervisor was no help in explaining why it could not be reversed while I was on the phone since I sent to proof to the email address they provided.

I rented a car from them at their Maui airport (OGG) location and it’s the longest I’ve ever had to wait to get a rental car - 2 hours. And it wasn’t just me, but everyone else too. Talking to other customers and reading other reviews, this is a very frequent occurrence at this location at least. The staff was shockingly rude, obnoxious, condescending, unprofessional and downright inappropriate. She called me names and told me to “shut up”. Literally. When I said I would complain to her manager, she said, “Boohoo! Go ahead.”

It was easy to get the car and return. I had some trouble as I was new to the area and I didn't know I had their rewards which allowed me to get the car faster but once I figured that out everything went smoothly.

I rented a car from Budget on the pre-pay offered on their website for 5 days. After turning in the vehicle and checking my receipt I was charged an additional $154.95 for Loss Damage Waiver, apparently when you say, "No, I do not want any insurance or coverage," and they ask you to sign the waiver, you are agreeing to a waiver of loss damage, you are buying the insurance anyway. I paid more for this rip off insurance than for the entire 5 day rental of the vehicle. Customer Service told me that they understand it is confusing and gave me a 15% refund. What a joke, will never use this company again. I should have known prepay seemed way too convenient and easy. Do NOT use this company.

Everyone was great and very helpful. The car was upgraded to an mid-sized suv because I am partially disabled and getting in and out of any vehicle is difficult and the person at the counter gave me the upgrade without even having asked. I was very surprised and happy they went above and beyond.

I'm glad I took the time to look at the customer reviews as it made me remember the last time I rented from Budget/AVIS three days after dropping the vehicle off, I was charged for the purchase of a new tire. What?! It was not flat during the five days I had it, nor was it flat when I dropped it off. I was really happy I had used my credit card to pay the charges, as I refuted the claim and they fought the battle for me.

In February 2019, I picked up a rental car after reserving it online. The charge was $245 and when I got to the counter, I was told it would be processed as a temporary hold for that amount and the final amount would be charged only when I returned the car. Being that I have rented several cars in the last few months due to an issue with my own car, this was not news to me and I accepted. I read every single document, as we all should, and figured as long as I held up my end of the bargain, surely this major corporation would as well.

Had a great experience when we rented for a month out of Orlando international, wish they would leave a car manual in the glove compartment so we would know what all the buttons are for. Would rent from them again.

Used the car for less than a day - gave the keys to the attendant and they charged me for an extra day and said the gas tank wasn't full - when in fact I had all the receipts to prove. A one day rental cost me $162. I fought and fought to no avail. I WILL NEVER AGAIN USE BUDGET, The attendant lied thru his teeth when he said I didn't hand me the car keys, URGHHH!

I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. The man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent because of this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.

The staff were very unhelpful, rude, downright unpleasant, but the selection and the quality of Van etc. we have rented has been top notch. When I went in to rent a van to transport a boat, we reserved the van and when we arrived to retrieve the van at the time promised; it had not come back to the lot. The staff had a really uncaring attitude.

I had to change the return of my vehicle location due to my grandmother passing away. Since I would be traveling internationally but would be returning to the out of state location before needing to drive back home I called Budget and was told there would be a $348 fee for returning the vehicle to a different place. I was very upset given all the expenses I was already incurring unexpectedly. I did get the runaround the first attempt at getting the fee waived but I called back and spoke to a gentlemen (I wish I could remember his name) and he was beyond empathetic and helpful! He explained that with proof I could get the fee waived. He provided me with the steps to the process and was very patient.

Our last rental car experience was with Budget. I reserved our car a few months beforehand, securing a good price. However, upon arriving at the Budget rental car office located at the OGG airport (Maui), it became clear the savings were not worth the time this took. Travelers were not allowed in the rental office until their names were called and even then the line inside took another 30-45 minutes. I commented on this and the rental agent told me this was just a normal day. Two hours to finalize the transaction was NOT worth the savings I had secured. I will never use them again.

Picked up the vehicle at EWR on 4/7/2019, around 8:36 PM; Budget agent Eric handled the transaction. He decided, without asking, to add multiple insurance products to the rental. I told him I did not want any additional product but they could not rent the car without since it was an on-the-spot rental. Though I did not believe him, I agreed to the price having just landed from a long overseas flight. The total was $160.73 a one-day one-way rental from EWR to DCA.

Budget Rental is my the only company that my family has used in the past 5 years. We rent about 5 times a year. The selection of vehicles and the cost are excellent. I rent from an off airport site which allows the manager and l to have a relationship which is invaluable.

My son rented a Budget Car Rental in West Palm Beach and when we got to the counter I was asked if I was going to drive as well. Yes, they said the charge was an extra $13 per day so I asked if there were any senior citizen discounts or AAA discounts? "Yes," the person at the counter said, "In fact I'll give you it for only $6 per day." GREAT. Then the compact car we had reserved had a small trunk so the gentleman said, "Your golf clubs will not fit so let me give you a better vehicle." Thanks again. Now we get the bill and there's an upcharge for the car and they charged me $12/day for being an extra driver! NEVER AGAIN will we rent from Budget.

I rent Rav4 for 6 days in budget trough Priceline, it stated at the end was only $421. 2 days later I received the bill from Budget, it was shocking... The total bill was $832.82! Tried to find the customer service email but nowhere to find so at the end I had to do international call and asked them to explain me why the bill is so high. The person on the other end was not very helpful and hardly able to explain. It such a shame!!! I've traveled around and rent cars from other companies, never got scam like this.

Ended up with 3 cars & forced to stay overnight ($$$ room and meals). No reimbursement for my extensive troubles. 1st Car Engine light. Made me travel to THEIR location. 2nd Car cigarette smoke so imbedded, got sick and had to find a place to clean out the interior. Too sick to drive further. Third car, rental rep nasty and accusatory. Bad experience all the way around. $$$

We hired a car from Budget car hire in March through our travel company. Paid for insurance up front as we have done many times (not Budget) and never had any problems before. After a 10 flight we had to queue for over an hour for our car. The counter staff do not know the name as they do not put their name on the contract. How convenient!! We never agreed to any extra charges. Were told he gave us a better car for the wait we had and to bring the car back empty of fuel because they got a good price. Also not true.

I rented a car for 5 days in IL, prepaid $220.00 and then was charged an additional almost $400 when I dropped it off for a total of almost $600. For 5 days. Use ANYONE but Budget/Avis. DO NOT RECOMMEND!!

I too fell victim to their insurance scam. The counter person said, "Would you like additional insurance." I said no. I signed where she told me to and did not carefully read through it. Then I got billed for $600 worth of insurance-way more than even what the car rental was for! What a rip off. Be careful! They are truly an awful company.

I wish I had read these reviews prior to renting a car from Budget; it would have saved me time and frustration. I rented a car in Toronto to drive one-way to Detroit, and was told I could drop it off at any Detroit-area Budget location. Nope. After arranging a ride back home and taking the car to the closest Budget, the franchise owner told me he didn’t have room and would not accept the car. I called Budget customer service and they told me I had to take it to the airport - a 45 minute drive in rush-hour traffic. I told them I would not be doing that and they could pick the car up from my home. They refused because I am not a “premier” or "Gold-status” or “pooh-bah” elite member.

Budget in Las Vegas, Montana, Florida is the best service. Budget Rentals in New York is a nightmare. Even to the point of being uncooperative. Probably due to many people renting cars daily and having other issues besides just renting the car, i.e., credit card issues, debit card issues, et al. Staff not as pleasant and helpful and professional as in other areas named above. I assume that the Budget in NYC is such a busy remote place and you can get lost finding the one at JFK Airport. LGA is more conveniently located and easier to find and you are able to park your own car in the nearby parking areas.

Customer service rep at counter when renting acted as if customers [not just but people in front of me too] was nothing but a problem was very rude. Didn't want to do his job or answer any questions. Good value on car but very bad service.

Just imagine that you had a long flight with your family and kids, and after that a rental car company made you wait in the queue for 100 minutes to just get the car. How do you feel? Another pathetic thing is that the A/C was not working (it was blowing only air).

Budget rental car charge you 19.75 service fee if you use their toll E-ZPass one time and then if you turn it off they continue to charge you that fee plus the tolls and then claim that it's a picture being taken to charge you a toll even if you are not riding on a toll road. This is robbery and unfair. I have been using Budget since December and now they want to just take my money and not give it back even though have not been on a toll road at all. So then after I was on hold for 40 minutes it's like it's all from the same rental like I don't know when I was on a toll road and when I wasn't on one.

Billed for auto insurance inspite of my telling them that I was covered by USAA in 2004. That was the last time I did business with Budget and will never do business with them again. They seemed gleeful at my dissatisfaction.

I arranged for a rental car during a trip to Texas in which I asked for ONLY liability insurance. It was then then onto an automated screen to accept terms and after being presented and ensuring the two services I asked for were present I just so happened to miss the fact that 3 extra insurances I did NOT ask for were on the contract. After leaving the lot it was a done deal and there is no way to contest the charge. I am stuck paying for a service I did not ask for because I was so focused on making sure the two services I did want were present and it was never audibly presented to me that I had signed up for the other services that I am stuck paying an extra 200 dollars.

I was stranded at the Ottawa Airport when a pre-arranged rental (at an off-airport agency, arranged through Expedia) failed to respond to their '800' pick-up number. The Expedia rep arranged a replacement through Budget who quoted me 4X the price of my original quote. (Ransom is a word to describe this!) I went to the adjoining Hertz desk who price matched my original quote and helped me on my way.

The experience was average, not bad, nothing outstandingly good. The car was clean, staff competent, overall experience was good after a stressful flight. The staff gave good directions to get out of the airport.

Rented a van at the Honolulu Airport, only 3 representatives were working a counter that had many empty stations so it took 45 minutes to get the van. The next afternoon the transmission went out on the van at Aloha Stadium which is 4.5 miles/10 Minutes away from the Budget Office. 47 Minutes on hold to reach emergency service department and 12 minutes for the representative to make arrangements for a tow truck to bring us a new van and tow the broken one.

So I rented a car from the Salt Lake City airport Budget, which by the way is a private owner so when you call Budget they can’t even access your account. Crazy right! So anyway I get to the counter and try to rent a car. The woman is quick to take my money and has me and about 6 other people wait in what we named the penalty box. 45 min later my name is called and I’m sent over to get the car but before I go I show the lady that it’s much cheaper online. She replies, "This is a good price," and she says she will see what she can do. She then says once the bill comes in to call and the price will be adjusted. I’m 7 plus hours into this trip not to include the waiting time before my flight so I assume this is normal. Dumb on my part so I took the bait.

Checked in at Atlanta airport -- got to rental co and waited for an hour, then told out of cars. Finally got a different car than ordered. Basically dirty and not at all what was expected. On final checkout, charged about a hundred dollars more than quoted...will not do business again with them.

Location of car drop off made it nearly impossible to fill tank with gas before returning the car. Budget gouged the hell out of us for fuel. As I recall the price of gas they charged us for was 5 times what local stations were charging.

I had booked SUV from Budget from Sunday to Monday 24 hrs, I was at Kanata, Ottawa location around 10 a.m. in morning booked car for 11.00 am to 11.am, initially we booked mid size car, changed to SUV added 2 drivers, signed agreement and all it took almost 11.00 am, however, they noted pick up time 10.11 am time from nowhere (This I got to know after calling to their customer service). I didn't know late charges so, I called early in morning to store, but no one picked up.

Horrible roadside assistance. I was left stranded on the NY State Thruway in freezing temps because the rep called the wrong tow company. That was after she wasted time asking me inane questions after I told her my cell was about to die such as, "Did you try to turn the car off and on again? Did you turn the car off, take the key out and make sure the car is in park, and try to turn it back on again?" I told her to begin with that I lost the ability to accelerate WHILE I was driving!

Very long lines, bad communication, not informed of things, called and no one could help me or explain things. Did not have the type of car we reserved, did not tell me that we would be charged $200 and then have it refunded so I stood in a long line and took up a rep's time trying to understand my charge when they could have it explained it when I called ahead of time but they did not.

I rented a car from Budget online for $45, paid in full for one day in Dallas TX. I get home and behold they charge my CC $95. I call and they tell me I owe for all this insurance I DID NOT sign up for. They tell me I'm ** out of luck, so sorry. They said they can give me 15% off my next rental. THAT WILL NEVER HAPPEN!! I'm a business man who travels a ton and thought I would give Budget a try. Big mistake!

BE VERY AWARE OF THIS BUDGET CAR HIRE ADDITIONAL COST. If you hire a car from Budget from a premium location like an airport and you have an accident, Budget will add a 15% location charge to the cost of the accident and this will not be covered by any third party excess insurance. This is not in the Key Conditions of the contract agreement that you sign when you hire the car but is on their extensive General Conditions which is on the Web. DO NOT FALL FOR THIS!!! BE AWARE!!!

I recently rented a car with Budget and prepaid for an economy car well in advance. I got the car, signed the papers, with no issues. Same when I dropped it off. However, Budget charged me an additional $300 on my CC for insurance which I DID NOT REQUEST. When I called to complain and have it removed, the person essentially said "Too bad! You signed the contract." Then I really started getting angry and then, get this, she says she will refund me 30%. What??? I then stated that "You clearly realize this is a scam if you are giving me money back so give me all my money back." Nope. Not going to happen and she stated she would email me with refund which I haven't received yet. TOTAL SCAM!

I have been a long time customer of Avis and Budget for the last 15 years and after today I am done with them. I needed a 1 way car from Florida to Georgia and I was told they could not do that because they have no cars available. I talked to my local budget and they stated they have cars that all one ways are blocked because the franchise owners and Budget and avis want to save everything for spring break which has not even started. My local agent told me that she would do it but she cannot override the system. I called the 800 number and got transferred 5 times with no answers or a rental car and I could barely understand them. So I will no longer rent anything from them. I wish I could give them no stars.

Explain to me how when I reserve a truck 25 days in advance, have a confirmation number, have a reminder sent to me as well and when I show up, my truck is not there? And the manager on the phones answer is “well that happens”. And then to also hear they had three reservations for the next day as well and no trucks for them either. People don’t rent trucks because they just feel like it. This was for a move. You left us scrambling to find another truck and caused stress beyond belief because you don’t know how to actually reserve trucks for people. An absolutely disgusting and untrustworthy company and I will make it a mission to tell everyone never to use Budget. Truly a horrible company.

I recently rented a car from Budget at the Orlando, Florida airport. The Budget representative asked all the usual questions to try to get me to purchase additional insurance, electronic toll device, no-refill gas fee (so I don't need to fill tank, etc.), car upgrade, etc. I declined all of them since I know this is how they make extra money. When I got the bill I was charged an additional $140 for insurance coverage. When I contested it after I received the bill, they said it was too late, because I signed the contract (which is basically a line on a tablet device that they have you sign at the counter after they create the contract supposedly based on what you they asked you and how you responded).

Fuel surcharge of 158 dollars after giving me an empty tank, took me proving it and over 30 contacts over 2 weeks to get returned. Got upcharged 150 at window because my rental wasn’t all wheel drive in Colorado, after I was assured it did on my I tail reservation. Had a question during rental. Made 17 contacts and never got a response. Took a family of five snow skiing for a week, ski school, lifts, rentals, flights, blizzards, condo and the only issue was the terrible, rude Budget rental cars. Horrific customer service. Almost 300 reviews with a 1 star rating, so I am not alone. Never ever rent from them!!

We're planning a trip this spring. Called Budget in Seattle, Wa. Spoke with Jay. After going over the rental with him and verifying all details and price, we pre-paid. Later in the am after not receiving an email confirming our rental, I tried the confirmation number we were give, and it did not work. Called Budget back and spoke with a national rep. He (Albert) could not find our rental. So, he checked the recording of our rental call to Jay and said he would transfer us to a customer service rep. to rectify our situation (Our credit card had already been charged).

Why can't they advertise the real price including insurance? They advertised $35/D but it was really almost $100 $500 for 6 days. If airlines can publish the real ticket price, so can car rental companies.

Wished I had looked at the reviews before I rented. Made a reservation in September 2018 for a February 2019 ski trip. Called in November to make sure the car was AWD. Received an email the next day that the reservation was "modified," (and the price went up.) When I picked up the car, the counter said it was NOT an AWD car and I would have to upgrade to an AWD. If the car was not "modified" why did the price go up? I was told it was because I called!!!! The 800-Budget number did nothing because the SLC location is a "licensee" location. How many others are? I will NEVER rent from Budget again. Dennis **. RapidRez Number **

I was offered a big discount if I pre-pay to rent a car for the weekend online. I pre-paid for the car, went to pick up the car and they said they didn’t have any cars. They modify my reservation, sent me to another location. I specifically asked them to locate the other location to make sure they have available cars. They advised me sure there were cars at the other location. Went to that location and again there was no cars. Two hours before I am to leave to go out of town I have no car and was only told that they’ll give me a refund that would take 3 to 5 business days to return to my card. Now I’m not only without a car. I have no money to get another rental car.

Wish I would have read the reviews for this crooked company prior to renting. Rented a Mazda CX-5 via Spokane airport Feb, 2019. Great car and everything went fine until I received an email two weeks after our trip stating I was being charged for a crack in the windshield which if there was one, never occurred within our rental period. Wrote the company explaining we had no knowledge of this damage. They replied two days later stating their records are aligned with the damage and I would be charged the $300 on the credit card used for the rental. What a rip-off company. Will never give Budget or Avis (same company) my business in the future.

My husband and I visited Texas from January 30 - February 2, 2019. We flew into Austin, TX late on January 30. I had reserved a vehicle (Chevy Malibu) for a pickup on January 31 from the Austin Bergstrom International and a drop-off for February 2 at Killeen-Fort Hood Regional airport. My original total was for $183.63 at $61.21 per day. I dropped the car off roughly around 0900 with a full tank of gas in the designated parking lot with the keys in the cup holder as such the morning of February 2. Please keep in mind, my husband and I flew out of this same airport that afternoon; our flight departed at 0355. To my surprise roughly a week or two later, I happen to check my statement and I have been charged $654.20. I immediately contact Budget to inquire about this, to which they inform me that I extended my rental by one week and that is the reason for the up-charge.

What a joke! We were renting 3 cars that we reserved online. When we went to pick up the cars they didn't have the vans that we reserved online. Put us in 3 other cars that had no luggage capacity so we had to load up other cars to transport luggage. 1 car had no gas in it and wasn't clean. We dealt with it since we were supporting a team and had to get on the road. The 2nd car was getting the windshield fixed when we picked it up and now upon the return they want to charge me for a crack they found in the window. Our coach said he used to rent from this location but quit due to various issues. Oh, the 3rd car was fine minus the fact it wasn't what we ordered and didn't get upgraded.

My car pick up experience for March 13 was disorganized and took forever. It was spring break. I understand the challenges of a large volume of customers. However no one seemed to understand the process. Many of us were told to wait for our cars to be brought up to the drive which never happened. I found my car on my own and went on my way. Given the poor service I confirmed twice that their shuttle would be running at the time of my very early morning departure flight. They assured me this was a 24/7 operation.

First of all, when I rented the 'intermediate' car; it was very small. I had reserved the vehicle for 6 days, mostly just to drive to/from TPA because our arrival & departure times were very late/early to get a ride from relatives. The car then was dead on the 3rd day we went to use it again. We charged the battery, but still was dead. Had to have vehicle towed away & since we were very far from location of another vehicle & were just going to drive it back to TPA again; I told them I didn't want another car. Budget still charged me the FULL amount for the 6 day rental. I had called road assistance, customer service, spoke with local TPA office, manager/supervisor. I was on the phone for hours (including on hold), was given a claim number; but found out 10 days later that the full amount was still charged to my credit card. And no one with Budget ever called me back to follow-up on claim, I had to call them several times after.

Charged me a late day fee for pickup of 18 minutes early and late return of 22 minutes. I'm not sure how you are exactly going to schedule a car rental time based on flight landings being early or delayed and no one explained that during the rental process or pick up time. Also the front passenger door did not lock from the inside or outside so we were not comfortable keeping any of our items in the vehicle during travel including the trunk. When I called customer service to get the late fee waived the person on the phone basically said it wasn't a problem and no compensation was given back.

On Feb 14th, 2019, I booked a car rental for one week from Feb 21st to March 1st in that same year. The total for the booking was $327.77 which was charged at the time of the booking on Feb 14th. When I arrived at my destination in Cincinnati (CVG) on February 21st, I was asked if I wanted any car insurance. I replied that I was going to use the insurance that comes with the my credit card. When I got my paperwork I noticed that the amount was different ($430.86) but I assumed it was some kind of deposit hold. The agent did not explain anything he just told me where I needed to sign.

I had an issue with the flight arriving late at the airport and just wanted to let (SOMEONE) know this so I could still get the car. Called, customer service several times, only to be connected with reservations. Spoke with several people that did not give a crap with my issues, some commenting, come back tomorrow and pick up your car! OR, why didn't you chose a earlier flight! (WHAT?). I even sent emails to their - Budget Complaint Escalation Form. NO REPLIES! I will NEVER use Budget again!! Rick.

A friend of mine rented a car from Budget for our use while in the Tampa Florida area. We rented online as the rates for Budget were much cheaper than the others. This was done a month before we were due to arrive in Florida. We chose an offsite location thinking it would be cheaper than picking the car up at the airport. When we arrived to pick up the car there was a person waiting ahead of us. She advised us that when she arrived they did not have an economy car for her and they went out back to see if they had a car for her, it would be $10.00 a day more for her to rent.

When I reserved a car using Budget’s German website, it told me that the estimated total charges would be $523 and it confirmed that I had prepaid that amount. The only additional charges I expected were the charges for turnpike tolls and for fuel if I did not return the car with a full tank. When I arrived at the Budget counter in Miami, I was told that they wanted a $181 deposit that would be refunded to my card when I returned the car.

I reserved a car to be picked up at Phoenix Sky Harbour location. The price should have been $467. They repeatedly asked me if I wanted all these extra coverages which I declined. Being a young, inexperienced traveler I didn't know I needed to hire a lawyer to review a Budget contract and they had slipped all these extra charges I denied into it. Ended up costing me $1100 and they refuse to do anything about it. Read all the reviews online and you will see this is a common complaint. They are crooks! I have rented from other reputable companies before and this has never happened. Does budget train their employees to be this dishonest? Totally unethical business.

We reserved a car from Budget through Expedia in Kona, HI for the week after Christmas. We arrived with around three other families to find that they had not a single vehicle to rent. Our only option was to go to a different company and rent a pickup truck, which was more for one day than our entire trip we were quoted with Budget. We then went back to Budget the next day and were lucky enough that someone was returning a vehicle that we could get into. We were promised that we would be reimbursed for the one day rental with the other company as well as be reimbursed for the rental fees with Budget due to the inconvenience.

I picked up a car from Budget Rental Car company Friday morning at 7am for my drive with my children from NY to Key West. By 4pm there were alarms going off that the car needed an oil change. Needless to say, I was not happy having paid months ago to rent a car for an 11 day trip from NY to Key West and back with 3 children, Budget maintenance should have ABSOLUTELY checked this vehicle before I picked it up for issues like this. So I called Budget who directed me to their roadside assistance number.

If a starless review was a thing, I would use that! The three people I talked to with this company, (John Counter boy in Phoenix, Jimmy Customer service, and Kimberly Manager who called me back 24 hours later.) They overcharged me, and blamed me for the overcharge. We were offered a free upgrade from John, and because he didn't note that, there was an extra charge on that. They also told me that because I had the car for over 24 hours they charge you for a second day. We literally dropped the car off early from when we agreed.

We reserved a car from Budget at the Merida, Mexico airport months before we arrived. We walked out of the airport and there was a Budget van waiting there. The driver asked us if we had a reservation, which we said yes. He drove us off the airport grounds to the Budget car rental, which was in a little back alley. We tipped the driver and went in. We waited 10-15 minutes while one person was on the phone and two others were on their cell phones while eating. When we were finally waited on, the woman took another 5 minutes on the computer and talking to the other two employees and finally told us that they don't have a car for us. They said they could not do anything for us.

My initial bill was supposed to be $477.45 for a Ford F150. They convinced me at pick-up to upgrade my vehicle to a 4 wheel drive Dodge Durango since it was snowing, which I'm okay with. But my bill, which increased by 134% to $1,119.11, included a $122.87 "FUEL SERVICE" charge that I did not expect. I received the receipt at inspection of returning the car, but did not review it at that point since I was distracted by my kids and the flight we needed to catch. I feel like they attracted me with a good deal and then "took me to the cleaners."

Garbage rental company. Paid 400 dollars for the smallest economy class for 3 days. Rented in Tampa FL. The rep spend all 20 minutes trying to sell us an upgrade instead of talking over state fees, no toll coverage prices etc. Got totally screwed. This was not customer service, not in the slightest. Just feel used. The projected cost without any mishaps was printed 150 when we left the lot, how does it happen that fees were stacked on to total 400 dollars? Me as the customer was not informed in the slightest a ballpark range of feel at all. All she did was try and sell sell sell. It got aggravating, especially after seeing the charges after turning the car in.

Rented at the Milwaukee airport. Car was dirty inside and out. What's worse is the next morning the car was dead. Customer service asked me to go get a new battery for the key FOB, asking if I had "alternate transportation". If I had, then why would I have rented a car -- unbelievable! I found a battery place several miles away and paid for a ride to and from. Key fob battery did not fix the problem, so they sent a tow truck. Customer service told me to go back to the airport and get another car. When I got there, they refused to give it to me until they could verify the car had made it to the tow yard. I had already wasted 2.5 hrs and was late for my dad's surgery. I rented from Hertz instead. When I came back to the airport to make sure they had closed out my contract, they had not. I waited 15 mins for a manager. They never did credit me for the battery and charged me for a full day though the car had only worked for 12 hours. Simply said - They suck!!!

I have had a terrible experience from beginning to end dealing with Budget. Starting with waiting in an hour long line to pick up our car and ending with rude customer service representatives. In the middle of my family's vacation our brand new 2019 Buick Enclave with 1114 miles on it broke down on the highway. It was overheating/leaking antifreeze and put us in a very dangerous situation trying to pull over to the side. My kids were very scared that we were going to get into an accident. Through much time and patience and trying several times unsuccessfully to get through to some roadside assistance help we were able to get to another Budget location. The car kept shutting down every mile or so due to overheating. After giving up about a day of our vacation we were finally in a different vehicle.

Paid $205 on line to save money by paying up front for a small four door car. Got to O'Hare Budget counter and dealt with Angel. She took my credit card (I thought she was confirming it was me) and my license. Angel told me that in the class of car I had signed up for, there were no four door cars available and that my only choice was a VW beetle with two doors, no trunk. Suggested I upgrade to a four door, $10 more per day, to ensure I could fit all my luggage I had with me. So I did. I believed her. She charged me an additional $53.00. She said I was ready to go and covered by I-Pass. I said, "What does that mean?" She said they would cover the tolls, but there was an additional $19.00 initiation fee. I said I didn't want that as it didn't make any sense as I would not be going through that many tolls. She said to NOT open the white box on the windshield.

I rented a car for a weekend in Miami. The car was inspected for damage at pickup. No damage was identified. We were not involved in any accidents or collisions at any time during this rental period. The car was returned on 1/21/19 to a Budget employee who checked the car in and inspected it. The car was not damaged per visual inspection, nor were we informed of any damage by the rep.

My family of 8 planned a trip to Piney Creek North Carolina and I called the 1800 number to rent a car and I was very specific about the type of car we needed (4X4 and full 3 rows). When I showed up at the Homestead, FL location all they had was a 2 wheel drive Yukon XL. They told us to go somewhere else to change it but there is no guarantees and they didn’t even bother to call and make sure they had a vehicle. Never using this company again! Then I called the 1800 customer service number and spoke with Dana and she tried calling the Miami airport location but they were busy and couldn’t pick up so she pretty much told me to call myself. I had to cancel my road trip because they didn’t have the car.

On December 27, 2018 my friend and I rented a car at the Budget Car Rental near the LAX airport without a reservation. We were renting it for less than 24 hours; just to drive up to San Luis Obispo and return the car there where we would meet a friend. As we were working with the employee at the counter, she advised us that the car would cost us approximately $200.00. That price seemed VERY HIGH for just one day! The employee suggested we get the coverage that would allow us to turn the car in without a full tank of gas. When she told us the total cost of $324.02, we were both extremely shocked! When we asked her why she was charging such an exorbitant amount, she said "because it's a holiday and this is the holiday pricing".

I came in to get my Budget Rental Car at the LA California Airport location. Attending the Grammy Awards Show 2/10/2019. I was getting a full size car thru my Costco rental agent. The pre-arranged cost for the entire package was $212.91 total which included insurance for 2 drivers. The agent at Budget talked me into was suppose to be a $30 upgrade to a Jaguar for my 5 day rental. I said ok because the upgrade cost was nominal.

Can I give those scammers five stars but with a huge negative sign? That is what they deserve. I am not where is the attorney general from these people. Employees are scammers and liars. I returned my car with a full tank yet they charge me 80 bucks for gas. The lady said you all set and never mentioned anything about fuel. Please do yourself a favor and avoid them at all cost. If you ever need to speak to the branch good luck as someone in Mexico will answer and tell you keep trying.

Very poor condescending customer service at Charlesglen Toyota branch, NW Calgary. Manager/guy in charge acted irritated when I asked about the insurance. He was the only person there and I was the only customer so no excuse that he was busy. Treat customers respectfully, goes a long way.

Longest line at the airport in Phoenix AZ I have ever seen. You’d think we were waiting for a Beyoncé concert. It was 1 1/2 hours wait... How is this a thing? STOP just reserving the cheapest deal (speaking to self) and do the sane thing.

Updated on 03/11/2019: Reserved a car through Budget a month in advance. Got a call the day before rental to confirm we still wanted the car. Got to vacation destination and we were told there were NO cars available. They told us some should be coming in. After waiting an hour, no cars came. We were then told there were no cars available in the area at all. Not a good way to start my vacation. I was beyond upset. Girls behind the counter were rude and using vulgar language. I am was able to secure a car through Enterprise which I was compensated for the difference.

I started using Budget around 2003, and they were once my go-to rental company. They have steadily declined, since around 2010, to the point where my past rental experience was so bad I will never use them again. I had reserved a car months in advance for a recent trip, and I arrived at the counter around 2:15 for my 2:00 reservation. I was picking up from the “fast” break “key pick up line”, and the line was extremely long, and there were dozens of people standing around on the other side of the booth. I talked to some people in front of me and found out that people were waiting hours for their cars. It was pretty clear they had over-reserved because what they were doing was washing cars as they came in and then delivering the keys to the waiting masses.

I love Budget Rent-A-Car. They are my favorite Rent-A-Car company. Perfect prices, good customer service and my favorite part is that not only do they have good cars, but the cars aren't the base trim. They are always top of the line or near top of the line trims. I have no complaints, maybe just a minor nit-pick and that is they should try to get more cars with sunroofs. Only like the more expensive cars (Volvo XC90, GMC Yukon XL, etc) have sunroofs. But that doesn't matter, I rented 13 cars from them last year (2018) and now in 2019 I'm already by the 3rd one. I love Budget! I hope they never change.

This company is the worst. I was charged forty dollars for returning the car two days later. They said charge for returning. This charge plus the two days. I did not see that charge stressed by any place where I accepted. The truth are some advantage and without any shame. Customer service is the worst. I don’t recommend this company.

I can't speak for all Budgets, but if my experience is any indication (I rented from Budget in Overland Park, KS/Kansas City metro area) and after seeing another few reviews for the same location and being slapped with a bill several weeks after renting, I've come to the conclusion that Budget in Overland Park has a fraud scheme going on. Based on what happened to me, it goes like this: They want you to buy their additional insurance, just like every other rental company pushes. If your own insurance covers rentals and you decline, they'll make you go wayyy out of your way to prove that you are insured, and we're talking calling up your insurance company on the phone in their presence to prove it. (This is what they did to me after seeing my insurance card.) I’ve rented from 6-7 rental car companies and not a single one has ever made me do this.

Having traveled on a long international flight to visit relatives in Ottawa, we arrived to collect a vehicle that we had pre-booked and paid for. We had selected a standard size SUV. When we arrived we were subjected to persistent up-selling in an attempt to get us to upgrade for $20 per day to have a vehicle with snow tyres. We rejected this and also the additional insurance to cover a $500 deductible. Once we were given the keys to the vehicle we loaded up and went on our way. We didn’t notice any damage to the vehicle nor where we invited to inspect the vehicle. Indeed we were made to sign a contract which claimed the vehicle had no damage BEFORE we were shown where the vehicle was parked.

I prepaid my rental car as it was supposed to be economical. When I returned the car I had actually overpaid by 24 dollars. NON REFUNDABLE! I complained and got nothing but "It's just the way it is" response. Essentially, never prepay. You may get burned. I know it wasn't a lot of money, but it's the principle. Don't prepay!!!

My truck broke down, so I reserved a car for 6 days as the dealer said they wouldn’t be able to get it in for 4 days. Well the dealer got my truck fixed the next day, so I returned the car. They charged me for all 6 days saying it was non refundable. I called BS and called them to demand my money back for the days I didn’t use the car. Customer service said “it’s in the fine print that you didn’t read”. I told them I’m calling my credit card company to dispute the charges. Customer service said “if you do that you will be put on a list and never be able to rent from Budget again”. Haha. You can’t make this crap up. I’m going to call my cc company in the am to see what I can do. Business model of “screw your customer in whatever way possible” I guess. I just want to pay for the day I used the car.

I rent a car from Budget car rental for my daughter and when she picked it up the tire was low but they didn’t seem to care. She travels 6 hours and on interstate in Fort Worth Texas the tire blew out from inside tire wall. Stranded with two children and she is pregnant for hours. She waits for roadside assistance and they change the tire. She returned it and they refused to reimburse and on top of that they said she owed 211$ for tire. Unbelievable!!! She had insurance with her insurance company but they are giving a runaround and took money out of her bank account without notifying her. Never use this company!!!

Do not, I repeat do not use Budget Car Rental. For two days now they have been charging my card in excess of $200. When I spoke to the supervisor this morning I did not receive adequate information regarding why they were charging me. They reversed the charges yesterday, but placed another charge for the same amount today. Today I was told they had to send information to my bank to have it removed. I just got off the phone with my bank who then removed the charges without a fax that they were supposedly sent by Budget today. Terrible experience with this company. Will not ever rent from them again. Please do not rent from them as the right hand doesn't seem to know What the left hand is doing.

I rent from Budget about every two weeks or so for work - mostly in Phoenix. This past week I had to go to the counter because there was a mix up with my Fastbreak number. While there, I witnessed, a very rude and arrogant customer complaining about the prices. He proceeded to talk down to the rep as if the rep created the price list. He either wanted something free/price reduction and thought being loud would work - or - he is just a disrespectful person that needs to learn some manners.

At rental desk (Orlando, FL airport) I declined the insurance coverage and was berated by the clerk over and over again. I almost asked for another person but since I had waited over an hour to get a car, I didn’t do so. Upon returning the car I went to the appropriate place and was told to continue driving past it and take a left. This led me and many others to other areas in the garage, getting lost and finally finding someone by luck close to the rental desk in the garage with my car illegally parked at the time. It almost cost me missing my flight and as well others who got lost in the garage and then took inappropriate exits. I will never use Budget again.

From the beginning of this rental it went wrong. Booked a car and said we were doing a road trip in the US for 10 days and was given a car that had tires with tread that was down below the replacement markings and beaten up. The sales staff kept trying to sell an upgrade. The insurances were greater than the car rental. Returned the car with half the full it was given to us at. Was charged the refueling of a whole tank at $9.89 USD per gallon. Total overprice and exploitation. $140 USD to fill a Kia Soul.

I reserved a car online and pre-paid for the rental. Went to pick up the car in Phoenix and they don't have it. We were continuously offered a "free" upgrade for which I didn't want as they were all too small. Finally tired of waiting we took the "free" upgrade so we could get on our way. Returned the car without any issue. Noticed a week later that I had been charged again for the rental and when I called Budget they stated that the initial fee was the estimated cost and that it would be credited back within 7-10 days. After nearly a month I called them again and was told that these were all additional fees that I agreed to, including one for my "free" upgrade and $130 insurance charge for which I know I declined. Budget is unwilling to adjust the billing and in my opinion they are a complete joke. Be warned and don't rent from these guys. This many negative reviews doesn't happen by accident, they're terrible.

Our rental car had a large pre-existing blister on the tire that wasn't visible when we left at night. We dealt w/ Budget for days trying to resolve this, and they ended up towing a car to us instead of just driving out a new tire. Not only were we billed for the tow that we didn't request, but we were billed fees and for the faulty tire itself. It was simply asinine. They were robotic, impersonal, and simply would not accept responsibility for the faulty vehicle they sent out to begin with. The single thing I best remember from my family's trip, unfortunately, was dealing with these idiots. We are disputing the charges with the CC company, filing a complaint with the BBB, and will never use them again. I also will avoid them with all future business travel. BUYER BEWARE!

I flew into Lima and had planned to drive from Lima to Paracas. I went onto Kayak.com to book my rental and received my Kayak.com booking confirmation for a Budget rental car. My flight was delayed 2 hours and subsequently my reservation was canceled and Budget gave up my car rental to someone else. In that exact moment, I navigated to the Budget.com website and saw availability and booked a NEW reservation. YES... I am able to book a new reservation. Yet, no cars are available. How and why do you give the ability to book new reservations when you do NOT have any cars available? I asked the customer service rep why the corporate online website shows availability and also why it gives me the ability to reserve ANOTHER car, when apparently there are no cars available? He said, "the website is wrong." I was stranded at the airport. Budget is the WORST.

I rented a car in Bergamo-Milan Orio airport the 19th of January for 1 day. The price was very competitive. When I went to get the car in the office they ask me to sign some document where there was highlighted the problems the car already have. They gave me the keys and they told me to check if the car was ok. I had to check it by myself. I drived the car to arrive home and I park it in my garage locked. When I went back to the airport to give the car back, I went with 1 person of the staff to check the car and he immediately spotted that the keyhole was been forced, but I didn't notice anything as I open the car with the remote. I told him that it couldn't be happen to me as I kept the car locked in a private garage and I've been answered: 'this was what you say.' So, as I didn't have any insurance they got 220 euros from my card for the damage+fees because my credit card is not Italian. I'm sure that keyhole was already broken.

I'll never rent from Budget again. I booked a 5 day rental for a small Sedan for an estimated $200. When I arrived at the counter to pick up the car, I was told they didn't have the type I had reserved but would upgrade me to a Jeep and waive the additional fee. The agent never went over any itemized costs, just had me sign on the credit card terminal. I was given some paperwork folded up in an envelope, which I now realize I should have gone over right then.

Charged over 360 dollars for a car for 2 days. They told me full coverage insurance would only cost $30, but charged me over $120. Ridiculous small fees thrown in. Go with the other companies. These guys are a joke.

I rented out a car from Budget Wichita and I turned in 30 minutes late and was charged a whole additional day for it and on the top of it they contacted me after I left the car saying that there is a small crack on the windshield which I am not aware of. Pathetic service and the employees are very rude. Would never rent from them again.

This is shocking, I received a mail today with a claim number stating I had to pay 3600$, for some damage which I never did, the budget office at Overland Park where I rented out the car from state that a patch on the bumper had been repainted. ARE YOU SERIOUS? I HAVE INSURANCE, WHY WOULD I REPAINT THE BUMPER? COMMON SENSE. I often rent the same model car Ford Mustang from the same location (119th Budget OP, KANSAS, 66210), the guy at the office says he found a small repainted bubble on the bumper? Seriously? How do you expect me to check the car on a cloudy day impeccably?

Brazenly overcharged! Triple check your bill and NEVER rent long term from this shop. Price quoted by a very friendly agent turned something very different. Based on the 1st page of rental agreement that I signed in June - monthly rate was $750. How exactly did this amount grew into the following charges on my AmEx Credit Card: July 8th - $1713.93 + a separate charge of $65? August 6th $1713.93. August 25th - $1713.93. Last charge August 25th was adjusted by $444.07 now is $1269.86 for the last 16 days of rental!!! I contacted management asking Budget Car & Truck Rental Administration to investigate the issue of overcharging and issue a credit/refund to me as well as an itemized paperwork explaining the charges. NOTHING. I had to apply to BBB of NH to help to resolve this mess.

Be AWARE of this. I would give them 0 stars but that is not an option so 1 star. I reserved a car 4 months before I had to use it to make sure I have a car and 2 months before the due date I see a decent price decrease online on the Budget website. Called customer service to get a price adjustment and the guys seems really nice and agrees to adjust my price. He even states I will get a refund within 7 days... All great so far until I read their email. It said the new price " I owe them $20 for the car". So I call them again thinking it has to be a mistake.

I'm a displaced victim of the CA Camp Fire where my car was destroyed. After waiting over 3wks for a rental to become available I was forced to drive w/ my special needs child and his service dog, in a friend's car (also totaled), almost 100 miles to get the ONLY car available. Unable to travel at more than 40 mph due to the condition of the car I was driving I knew I would arrive approx 5mins after closing. When I called the office to explain the issue I was meet with open hostility who reminded of the business hours and informed me that the computers automatically shut down at 5pm. There was nothing she counseling do for me!

I've been using Budget for last 3 years. Took around 10 rental cars across different cities in USA. Only positive experience. Cars are always new and clean. Fastbreak is very convenient feature. The only negative experience is when I left my headphones in a car and wasn't able to get them back through lost & found.

Reserved and pre-paid for a full size vehicle, and upon pick up was informed that I needed a credit card to rent the vehicle, that my debit card would not suffice. Having no option I downgraded to a small vehicle just to be able to drive home as no one else was available on such short notice. To my surprise, Budget will not refund the difference even though it was three times as much. On top of that I was two hours late turning the car in, and they charged me a whole additional day. No attempt to make things right at all, just all about taking your money.

If I could give this company negative stars, I would. Unacceptable, fraudulent business practices. I rented a car in Nov 2018 from the airport in Knoxville TN for a 2 day span, to be dropped at the airport in Memphis. I agreed to a charge of $190 and thought no more of it. I have always rented from Enterprise through Costco but they had no one way rentals when I needed one.

Rented a car from Budget in Las Vegas Nevada. When we came to pick up our reservation, the rep told us that they did not have any cars and told us come back later. When we returned they gave us Kia Soul. While driving from Las Vegas to Kanab (a 3 hour drive on a highway) the gas tank was empty - as if this was not an economy car. The next morning we were unable to start the car - even after trying to give it a boost. We called Budget and waited all day in the middle of nowhere with minus 25 degrees outside.

Very unsatisfactory service experience at Budget rental airport location today. I did online transaction to reserve vehicle today, everything went through ok online as I received a reservation # to pick the vehicle up. After arriving to the airport to pick the vehicle up, the Budget directed me down to the Avis counter where she informed me that they keep the keys??? But ok. The rep at the Avis counter informed me that she need to see my driver's license and credit card. I handed her both only to be told that they do accept Visa debit. I informed her that the money had already been devoted to my account. She just informed me that she was sorry about that and I would have to call main office to get a refund or be transferred to different location to pick up the vehicle.

I said the price was too expensive and asked if they have any discount or promotions going on and the guy name "Quang" just hanged up on me without saying a word. Terrible customer service and attitude.

Arrived to find 6 employees at stations behind the counter and not a single one took a customer. Two were laughing together. After 7 minutes one helped the person in front of me. After 5 more minutes I asked one woman if she could help me and she very curtly informed me she would let me know when she was ready for me. Finally a man took me. It was awful service. I'll never rent from Budget again.

My original reservation was for El Paso, Texas. The day of the reservation I had to change to Albuquerque location. The dates of the reservation did not change however I was charged double because they said the locations differ. I have called but your customer service several times and unfortunately their customer service department is outsourced and no one listens or cares about my charges. All they say is there’s nothing they can do. I think it’s asinine that I was charged double the price because of a pick up location change. Despite my several calls and complaints nothing has been done and for this reason I will never rent from Budget again.

I had a pleasant experience with Budget in LA. I had reserved a mid size vehicle for travel while in NOLA but when I got to my car it was a Toyota Corolla, way too small for my 6'6" 300+ pound fiance. So I went back and the clerk named Jerrel was very kind and accommodating and fixed me right up with a standard SUV which was much more accommodating. Also, my phone died while travelling and she got a charger and let me charge my phone so I could have some service til I got to my room. I didn't expect that type of help! I will definitely go back!

Picked up car at DTW (Detroit Metro Airport) Sunday 23 December 2018. Drive about 20 miles, stop to buy some things and noticed that the front tires were bald and a large bubble near the rim on front left tire. Call customer service, they say has to be returned to DTW for exchange and they will issue a voucher for a free car the next time I rent. Dangerous situation but got the car back. Talked to a rep and she says, "Stand over there and we will get to you." Nothing after 15 mins, stand back in line behind 20 others. About an hour later finally get another car. Returned car on Dec 27 full of gas. Got home and noticed another charge for $70. Called customer service again, the charge was for gas. Now I have to send them the gas receipt. Got a voucher for $30 off my next rental. No way never again will I deal with Budget.

I rented a car from the Logan International Airport on 12/24/2018 at 5:30 pm and returned it on 12/26/2018 just around 6:30 pm. I called them up to inform them that due to several accidents on the way from New Jersey I will be little late (although I started much earlier but I got delayed). Normally other car rentals let go of little delay but they charged me 122$ for the delay and they wouldn't let go of it. This racist ** guy at the front desk won't even talk to me. Just printed me out an itemized receipt. The customer care was of no help either. Absolutely worst experience. I will never rent a car from them ever.

I reserved a car in Asheville, North Carolina. I had called them the day prior to my arrival to confirm that the SUV that I rented had 4WD. They assured me that it did. When I arrived, I was told that they did not have a 4WD SUV in the “class” of vehicle that I rented, and tried to charge me some exorbitant rate. I stuck to my guns and the gave me an “upgraded” vehicle for the same price. The challenging part of this came when I returned the vehicle. The day I was due to return the vehicle, we had a severe winter storm. All the flights leaving Asheville had been cancelled. When I called, the day before, I was told that the rental car agency never closed and that I needed to return the vehicle that day or I would be charged an additional $330.00. I reserved a second vehicle from them through Hotwire, a 4WD Yukon, for $160.00, the night before, for a one way trip to Tampa, just in case we were snowed in the next day.

Worst experience of our entire life for rental car. This car company deserves negative stars. Miami cruise port shuttle never came, was in line at cruise port for 1.5 hrs. See pictures below with > 100 people waiting for shuttle. We called customer service 2x and was given a phone # for local office to ask ETA for shuttle. We called local office x3 and they never answered. After 2 hours of waiting for shuttle, we decided to Uber to the local office. After arriving with Uber to local office, we had to wait in line for 4 hrs to get a car. They had 2 office staff only, that at times were yelling at customers in Spanish. Called customer service an additional 3x while in line, I was told to go to another downtown location, which if we choose to do so, will be in our own cost for transportation to get there and there is no guarantee the new location will have a car for us.

My rental car with Budget had a bad battery from the factory. In fact, it died TWICE while renting the car for 5 days for a total of 2 hours lost. Not only did they NOT offer to compensate me for my time, but they actually charged me $60 to have their roadside assistance come out and help. When I explained to the technician that came out to help me, he told me it's a known scam they run in order to get as much out of people as possible. They offer their own roadside insurance, but if you decline it then you get stuck paying. But what they DON'T tell you, is that you're covered FOR FREE through the car's manufacturer warranty.

Absolutely do not rent with Budget. I rented a car for a 3-day weekend in Vermont, after prepaying online more than a month in advance. Upon returning the car (a bit before my "due" time), I handed the keys and paperwork to the employee at the Budget desk in the airport (instead of just dropping the items off in an unlocked box, as I had seen other customers returning their respective items). I asked him if I needed to do anything else and he said "no."

I received a confirmation for a rental but when I went to pick up the car (at 11:30 pm) the representative told me the email confirmation was a mistake and the said, "If you want the car, it is now four times as much." I ended up going to a competitor and paying full price. Budget thinks they can throw out bogus quotes and you will get stuck. Sorry never again Budget. Consumers beware.

I had a last minute trip come up during the holidays. I usually use Enterprise, who I've never had an issue with, but I decided to try Budget and save a few dollars (big mistake). My trip ended up being canceled the same HOUR I made and prepaid for the rental from Budget. I did not need to prepay. I only did it to save time at the counter. So I was not getting a better rate for the prepay. Due to Budget's prepayment policy they charged me a $50 cancellation fee even though the reservation was just made and the reservation was not for another 3 days.

On a recent trip to Chicago in early November, I had prepaid a minivan to transport disabled relatives of mine. The initial counter interaction after arriving at the brand new car rental structure was great. Had my reservation in hand, said the vehicle requested was on floor-row-space. I signed away and left. Found 1 blemish larger than 50c piece, notated at gate and left.

I got to the destination country and Budget rental company didn't have the car I reserved. I would not recommend this company to anyone. I was stranded on a country without car. It took me less than 10 minute to call someone else for a car which I spent more money. Stay away from Budget and look for a different rental company.

I was in Dallas Airport at Budget Rent-A-Car desk. The clerk tried to cheat me in several situations. I had a long trip of 20+ hours from China, and I said I just wanted an economy car for 5 days. He continuously provided me luxury SUV car, with all the fancy (and very expensive) not useful optional. When discovered that he gave me a fraud, I came back to him asking for, again, an economy car like Nissan Versa or similar. He cheated again, at the end he gave me a SUV car or similar with very high price. I just gave back my car the day after, then rent another car with a more honest behavior. Unfortunately, the Budget rental car charged me euro 455 on my credit card just only for 1-day rental. This is a fraud. I’ve been travelling around the world for business purposes for 5 years, and this is the worst situation happened to me in renting a car. A brand like “Budget” should be reliable and help the customer instead of exploit and cheat him.

Rented a vehicle from Budget in Birmingham Alabama, December 2018. Booked my reservation through Costco Travel which offered me a second driver for free. Budget Rent-A-Car refused to give the extra free driver, even though the reservation clearly stated it. Overall unacceptable experience. When I contacted Budget Customer Service, they could not help me because the Budget Rent-A-Car in Alabama is privately owned. Avoid Budget!!!

We rented a car in September and was asked if we wished to pay for the tolls upfront, we said no we would pay at the booth. On returning home we received an additional charge for Toll booths. I phone from UK and they said that they could see what had happened but I would have to contact head office for the refund. They gave me a phone number that you could not use from the UK. I then emailed, but no response, I emailed again and finally got a response saying I would need to take it up with the toll booth company - how does that work? Budget made the mistake and left the toll system on and tell me I have to claim the money back from the Toll company. I emailed back again and pointed this all out to them.

First time using Budget, as the pickup location was close to my hotel while in Dallas. I prepaid for the rental so that I wouldn't have to worry about it when picking up the car... or so you would have thought. When I arrived to pick up the car, I was told that I needed the last 4 digits of the credit card I used to make the reservation (which was never mentioned previously). I didn't have the card on me and they would not rent me the car. I called customer service and they refused to provide me the card info, and would not cancel my reservation without basically paying the full cost of the rental.

Absolutely terrible and corrupt business practices. I went to pick up the car and the older lady kept telling me my card was declined even though I had already pre-paid and they had my card on file, she insisted I keep putting it in the chip reader. Turns out she actually doesn't know how to use the machine and kept ripping my card out too early. Then she tells me they require you get gas within 3 miles of the airport- THERE ARE NO GAS STATIONS WITHIN 3 MILES OF THE AIRPORT. I reached out to customer service and they told me that the 3 mile rule was not true. What kind of scam are they running?

I booked a car from Dublin Airport from Budget. They charged me with $5700 as "HOLD" and said they would release when I return the car in its original shape. After my trip, I returned the car. And I was told that the car looks fine but hold will be released in a few business days and not right away. It was not released for a few weeks so I called Budget from my home country (USA). The representative said that she needed my bank's fax number to send a release form. I called my bank who that it was odd. So I called Budget again while my bank was waiting on another line. This time Budget tells me that that office of Budget is "privately" owned so they cannot help me and I will have to just wait or call them myself. Stay away from Budget and be safe!

Budget Rent-A-Car at the Orlando airport overcharged my credit card because they added insurance after I told them I did not need it because we had full coverage. They also did not have record where I said I wanted the insurance. I will be disputing with my bank but when I called the rep to tell them it was a mistake he responded by saying, "Nothing can be done once it’s charged." I had to pay 275.00 for a 4 day rental due to the fact they added the insurance and charged 5.00 for gas after we returned the car with a full tank. They try to overcharge because you are at a popular site like Orlando. Stay away from Budget and tell your friends to do the same. Go to Enterprise - much better customer service and they do not cheat you out of your money. Be aware if you go to Budget.