Budget Car Rental Reviews

When I went to pick up the car at the airport in El Salvador, they told me I has no other option than to buy insurance, because they don't work with the insurance that my credit card offer. When I went to return the car, they took advantage of the fact that I was about to lose my flight, and blame that the car had a scratch. Good thing I took a video when I went to pick up the car. It's a pain in the neck for them to solve this issue for me. Be careful, they have very fraudulent practice.

The Worst car rental experience ever! Unprofessional and poorly managed. I had a confirmed and pre-paid rental for 3-weeks prior to my travel, however, when I showed up at the airport at 9:00 pm they didn’t have a car for me. They informed me to come back the next day at 6:30 am. Where was I supposed to go? I was stuck at the airport for 10+ hours waiting for car! Absolutely Unacceptable!

I was charged an outrageous amount for cleaning after a rental. $450! I can see an extra fee, but I can have a car detailed three times for that. On top of this fee, there was trash and opened food in the glove box when I got it.

I recently rented a car from Budget for a trip to Florida. When I returned the car my CC was charged double what was initially advertised. They charge a fee for everything (EX: picking the car up at an airport) and do not explain any of these fees upfront! I called customer service and was told there was nothing that could be done about it and if I wanted to escalate the complaint "it's my prerogative". HORRIBLE customer service.

This company will steal your money and not return it through ludicrous duplicate charges. I rented a car from this company in Washington State at the very tail end of December of 2022 until the very beginning of January. This company charged me $971.37 twice after emailing me a receipt showing an outstanding balance of $0.00 and upon confirming via recorded phone lines and transcribed live chats. I have made numerous phone calls and sent numerous emails to only be told repeatedly that someone was looking into it.

The following was shared with Budget on Apr 10, they have responded but not fully addressed. I traveled to St Louis for Easter Weekend. While Budget did everything wrong the weekend was still good but you need to know and potentially address: 1. Time to rent the car (from time I got in line at center) was 1 hour, 20 minutes - appeared to be mix of staffing and focus issue. 2. Person ultimately checking me in seemed like she was training two other employees as she worked on three different rental agreements at the same time. 3. While car functioned correctly, interior stank like it has been previously used by a cigarette and pot smoker - it was rank (but after the long delay, I was not getting back in line).

I made my car reservation more than a month prior to my arrival in NOLA. This reservation included a booster seat for my son. Upon arrival, there were no booster seats. They only had a 5-point restraint seat. My son is too big for that type of seat but too little for a regular seatbelt. Going against LA state law regarding car seats/booster seats, they allowed me to leave without the proper seat for my son. My son was left riding unsafely in a car until I was able to buy him a booster seat. I later donated it to this branch, hoping another child would not be left unsafe. I have sent my complaint to the main office and branch manager citing state law. This is not the first time I have had issues with car seats at this location however, it is the worst.

This company does everything in their power to scam more money out of you. After paying over $500 for a Toyota Camry, I was assigned a Toyota Corolla. Much smaller. The line for customer service was ridiculously long and the line for the customers who preregistered was no better. I was talked into prepaying for gas but NOT told that I would be charged for an entire tank regardless of how full the gas tank was when I brought back the car! I was also talked into paying for "tolls" in advance, which by the way would only have been $10. I was charged a weekly rate of $65 for this. A total money maker on both of these items for Budget. When I went to check in the car when I brought it back, I was told they were "too busy" to verify the condition of the car and the gas that was present. Worst customer experience ever. I will never rent from them again. They should be ashamed they are trying to trick people out of their hard earned money.

Beware the scammers at the Phoenix Budget car rental at Sky Harbor airport. My husband and I rented a Rav4 for 4 days in March. Getting the car was a nightmare due to understaffing, but that wasn't the problem. When we returned the car there were no staff present to check it back in. None. After wandering around the facility my husband managed to find a member of the staff (cleaning crew we think), who took the keys and said we were set.

I paid for this rental before flying to the SDI airport. Trying to get the car was bad from the start. He sent me outside to wait, no car. Eventually I found out where the cars were, which was way down the left side of the airport. I got a nice car, and drove it to my hotel parking lot. It was hit there, by men who were intoxicated that backed into it in front of the hotel manager and me. What I understood from the agent was that if I didn't buy his insurance, I would PERSONALLY need to have the car repaired. When those guys hit my car, and I don't speak Spanish, I flipped. It was one thing after another on this "vacation," looking for repair shops, and I was hit by 2 more motorcyclists, once driving back to my hotel, this guy tried to pass me on the left and slammed into my car. Fortunately, I had witnesses and went to the police, who said, "no accident."

I reserved my car online. Paid for it 99+ dollars. I get there to pick it up. They try run a credit check through my bank card then denied me and demanded another card. I am a U of M employee as well and now I and my son are missing our Pistons game. Budget Rent-A-Car sucks and needs to be shut down.

I rented a car from Budget for my LA business trip. The car's battery was bad so I called the Budget Customer Service for assistance. They sent someone to jump start the car for me and advised me to get another rental car since the battery was low. I did get another car from Budget, but Budget dared to charge me for the Emergency Roadside Assistance of $162 + $29 admin fee. It is their problem of offering me a car with low battery in the first place. DO NOT EVER RENT FROM BUDGET.

Make sure you always reread and get copy of your contract before leaving the agent! When you state No insurance needed don’t believe or trust the agent won’t slip in accepted. Make sure you see you declined extra insurance especially because most people already have the insurance needed to cover this vehicle. Yes my mistake of being too trusting and didn’t read everything, I just signed where I was told to sign.

Terrible service! Do not rent from Budget at Tampa International Airport. Their cars are in poor condition. My rental was for 2 days. I picked it up and drove it 42 miles before finding the two front tires were completely bald and had extensive dry rot on them. I called Roadside Assistance, who informed me not to drive the vehicle because of the danger of a blow out. They came and picked up the car, offered to take me to the airport for another one, but it was not worth it since I was leaving the next day. Upon returning home, I called Customer Service to share my disgust with the experience. They offered to refund my full expense. HOWEVER, the two days later I received a charge on my credit card for $595.95! They claim they did not have the car back in their possession, therefore would hold me accountable for every day it was not returned.

A nightmare experience of extraordinary proportions. The first and only time I will ever darken the door of a Budget rental facility. The full story is below in all its sordid detail, but if this is all you read, burn these words into your mind: “Never, for the love of all things holy, rent a car from Budget, and may ours be the last generation to see this dreadful company on the face of the earth.”

DO NOT RENT FROM BUDGET! I was charged $400 for what was supposed to be a $180 compact rental for 4 days. That means they're trying to charge $100/day! Unethical, false advertising, scammers! There's plenty of other options.

When picking up my rental on a recent vacation, the tire was flat on the first car they gave me. I got an upgrade to a car that then had a safety failure warning appear the less than 30 hours of receiving the car which made the car unsafe to drive. The car was towed by their roadside assistance team (they were great, once the tow ticket was submitted they were there within the hour). The customer service line was not helpful, and felt like I was being spun in circles calling different toll free customer services numbers to be told they can't do anything or they couldn't help with this issue. After multiple calls one person was able to tell me they couldn't process any of my information until after the car was returned and that it wasn't noted as returned yet, although it had been towed by their services the day before.

Despite declining insurance they charged us for it anyway. Since it is a licensed location Budget head office refuses to help us and the location refuses to answer the phone. We received the insurance bill after passing airport security so could not go back to talk to them I person.

Rented a car in Bensalem PA, manager have anger issues, gave me a pickup truck instead of a sedan, very dirty, confronted him with a video, he got mad and retaliated by scamming me and overcharging my credit card, Expedia and Budget won’t help. I boycotted both.

There was a snow storm in Carson NV & since there was hardly tire tread on my Budget car rental the car could NOT stop, had to rent another hotel room, pay over $115 for a cab & budget would NOT refund me for the cab or hotel.

We rented a car in Kailua-Kona, Hawaii through Costco Travel. It was a Budget Rent-A-Car (first time using Budget). When we returned the car, it of course had sand on the carpets. I don't recall ever returning a car in Hawaii, where there wasn't sand on the carpets. I just got a letter from Budget Operations, stating that my car was excessively dirty, and I would be charged for the damages to the car. What damages (there was sand on the carpet)? I am sure, that ALL rental cars in Hawaii, have to be vacuumed. This car was no different. So they want to charge me ($250) for something they were already going to do anyway.

I booked a car rental through using my Air miles of 6,450 in March 2022 for 9 days in Kona, Hawaii. My return flight changed and I was only going to need car for 8 days returning it a day early, which I was fine leaving reservation as was and just doing that. Then my flight leaving my home in BC Canada was cancelled by airline due to weather and I was rescheduled for next day flights and same times as was one connection in Vancouver. Although Budget has policy to hold reservation for 24 hours they refused to hold this reservation of originally 9 days that was now going to be 7 (1 day later pick up and 1 day earlier delivery). I therefore had to book another car rental on the day my flight was cancelled at an expense of almost $1400 Canadian assuming I would be refunded my air miles points from original booking.

I rented a car for work out of Charleston, SC. Not only did I have to stand at the counter for nearly 30 minutes listening to an employee talk about how awful Budget is and how much she hated working there, but they did not even bring the car to me. Instead I got loaded into a van and taken to a dimly lit lot to conduct a vehicle inspection which was rather hard to see. There were issues with the car I reported later after I got to my hotel and had lighting available. On top of that I fueled the car up prior to returning it and Budget actually charged me $5.99 for 0.6 gallons of gas. That was the gas I used to get to the airport. $5.99 is not a big deal, but I think Budget is very petty.

2/14/23 10AM got car after 30 minute wait at counter. Left the airport and a sound under the filthy car became a concern. Stopped to look under the car and noticed the tires were all 4 bald. The car had 62M miles. Not somewhat bald, but beyond safe bald. Returned to Airport. 2/14/23 1 PM got another car after another 30 minute wait at counter. The car they gave me this time had enough bird poop on it to be in a Hitchcock movie. Left and all was fine until we got to our destination. Noticed a big white circle around one of the tires. Inside the circle was a huge slash with some cording showing. Took a picture of the tire to show how unsafe it was and wondered how in the world a rental car company could possible rent a car with a tire like that. Also, the spare tire had been removed. What a joke.

Rented a cargo van in Florida, ref. #**. Got a filthy van full of trash, but were willing to overlook that and headed to our destination in N.Y. The van had severe electrical problems on Pennsylvania, where we sat in a snow storm without heat for 2 1/2 hours waiting to hear if a tow truck would arrive. 3 hours and 4 phone calls later, a mechanic arrived asking "why didn't they send a tow truck?" Good question.

Every time I rent a car from Budget always a billing problem either with insurance or gas to keep it short. Take a picture of gas gauge and mileage so when they hit you with gas charge you have proof you return the car full also take pictures of dents if you see them.

Budget Car Rental doesn't even deserve one star for the service I received. When I arrived at the Jacksonville, FL airport at 11:30 a.m. on Feb. 8, 2023 to rent the car I had reserved at 11 a.m., there was not ONE SINGLE PERSON working behind the Budget Counter. I waited in line for 50 minutes to speak to an Avis agent. There were only three agents working that day. I then waited another 40 minutes in the parking deck for my rental car. Their customer service is abhorrent and they should be ashamed to accept hard-earned customer money for this to receive this type of treatment. It took me longer to rent this car than it did to fly from Albany, NY to Jacksonville.

I picked up a car from PHX (budget rental) lady at desk was nice. However I searched for the car thru multiple lots, no assistance until I was seen as obviously annoyed! NO ONE showed me how to operate vehicle as I mentioned at desk. No one did a walk around vehicle with me. I videotaped my walk around. Front Right side had scrapes/scratches/indentations. I had to call roadside assistance to get an In-service on how to drive vehicle. (Hybrid). I paid in advance thru USAA And was charged additional 200. Dollars / then a 250.00 hold. Car was returned early as there were flight mix ups. This was very disappointing and USAA has been contacted based on my concerns. Know before you go!!!!

I rented a card. I did 2 extension on my rent. They charge right all time when I return car. They removed all charges from my account and took extra money from there, they even charged me for gas. Tank was full. I went to place, the customer service lady was very rude. She even assume mistake on overcharge, said to call corporate. The person there explain a few things about overcharge but they haven't returned 168dollsrd, the charge for gas tank is full and start asking for information about where we put gas... they should call their store. I fill just make difficult for customer to recover Money they still... This company is tricky. They took all transactions they did on my card during rental and extension, at the very end they overcharged my card. I do not recommend them to nobody. I feel this business should disappear....One star is way too much...

Traveling from North Carolina to Philadelphia with wife, one of my daughters and 6 month old granddaughter to deal with the murder of another daughter and custody of her son. Had to pull over in rain due to bad wipers; backup camera dysfunctional, several plugs in tires, hood popped up several times while driving. Tried to exchange car and was lied to about authorization. Lost a day trying to exchange and the second car was mechanically sound but seats were extremely stained. Worst rental experience ever!

I reserved a mid-sized pick up truck described as a 4-door Toyota Tacoma. What I got was a Chevy 2-door short cab long bed 2500 truck 15 mpg that rides like a tractor riding on tracks. The Budget app describes my rental as a Chevy Silverado 4-door double cab 4WD pick up that gets 19 mpg. I got a call the night before picking up the vehicle for verification that I still wanted it. I said yes and there was no indication that I would not get the vehicle I reserved or something similar. After spending 30+ minutes at the counter I was handed keys to a vehicle totally different from the one I requested. Too late to refuse the rental because I need to get back to work.

Faro airport Budget desk. After repeatedly informing the girl at the Budget Car rental that I was already properly insured, she slipped in additional insurance charges added to my Priceline price. A car that was supposed to be $79 cost me $224. Outright fraud, taking advantage of foreigners who cannot read Portuguese. RA # **.

I booked a one-way rental car from TX to AL and SPECIFICALLY paid MORE and accepted all the additional charges to receive and rent a FULL-Sized car. (I decided to clean out my storage unit I still had and was paying for in TX, after my move here to AL). I did receive said Full-sized Rental car, which was a nice big Honda Pilot that perfectly fit ALL my stuff I had left in my storage! That same morning, I go and hit the road and would’ve easily been in AL that same night! (It’s only a 11-12 hr drive & that’s with stops) HOWEVER, as I soon realized that wasn’t happening! I barely had made it out of TX, before the car started skipping and started clutching up uncontrollably!

Put our lives in danger. Took more than 5 hours and multiple calls to be 'rescued'. Customer 'service' totally incompetent, rude, put on hold for more than 15 minutes, hung up. We could have been killed. PLEASE pay more and rent from a competent company.

I went online to rent a car in Rochester, NY. I paid for the rental with my credit card about $160.00. When I got there they demanded another $250 as a "security deposit for incidentals". It had to be a credit card because they won't take a debit card at that location. They sent me to another location that will take a debit card. I went there and gave them my debit card. The girl then told me they told her not to rent a car to me because of my credit, which they apparently ran without my permission in less than 2 minutes. She then refused to refund my money and said I had to call Budget main office. I called them and they cancelled my rental and said they would get around to refunding the money I gave them for NOTHING within 10 days. I yelled at the poor girl but I didn't swear. I paid $160. to Budget to be insulted and thrown out the door. My day and plans are ruined and now I have to take antacids all day.

We were traveling to Miami and got a car from a Budget. First they didn’t get us a car we wanted initially and gave us different car. Since we’ve been traveling with kids we needed car seats. They weren’t installed in the car, we had to carry them from the airport Budget location to the car and install them ourselves. The real frustration we had, happened on our last day. Our rental car got towed. We had a flight back that day. Only Budget representative could get the car from the impoundment lot. They said we couldn’t do it . We had a flight back on December 15th.

On December 25/2022 I rent a car, a Standard SUV, from 26 to 01/03. I went pick up the car at 7:00 PM at Miami International airport. I pickup my documents on time, and I went to pick up the car, when I was to pick up the car, a grand Cherokee 2019 with more than 55718 Miles, the car announce me the tires were low, the battery low and low windshield washer fluid, I came back to the counter and they send me back to an F6 line on the parking, at that time when they call me to give me the car, they were giving me a downgrade SUV, and smaller than the one I rented, and I ask why, the person told me that that was the car I rented, I said no way. I paid for a standard SUV not an small SUV.

I reserved a car on Budget.com from Phoenix Intl Airport in October 2022. The website showed the amount of $462.23 and asked for my payment information. After submitting my credit card information, the confirmation page showed that my credit card was billed for $678.70 due to additional “fees and taxes.” There was no mention of these fees and taxes on any page prior to submitting my credit card information. Budget then charged me a $50 cancellation fee to cancel. Fortunately, my credit card company supported my dispute and refunded me the $50. I’d like to think I had missed something in the reservation process (rather than thinking that a major car rental company was trying to rip me off), but I went through the steps of reserving another car later (without submitting my credit card information) and found that there was no way I could have known of the extra fees and taxes before paying. Shame on Budget!

Hi, On 12/28/2022 I called due to a Budget car rental reservation at BDL (Bradley International Airport) in which the original price was $359.77. When I called that day to make sure the car would be ready they simply asked me which number it was my flight and as soon as they changed it in the system the price increased to $1016.66 creating a very uncomfortable situation since I asked to speak with a supervisor to obtain a viable and fair explanation but I did not get anything about it. They had the line waiting for me around of an hour or more, which in the end they told me to send an email to budgetcsesc@avisbudget.com with the screenshot of the original price.

Recently rented a car from Budget in Salt Lake City. Upon arrival, an employee at the rental desk asked for my car insurance policy which I have never had to show before and found unusual. They were not going to rent car unless I provided insurance. As always I declined the rental agency insurance. Performed inspection before leaving the lot and found no damage. There were no dents, broken parts, or malfunctioning equipment. At no time did anyone suggest or ask if I inspected the windshield for a rock chip smaller than .25 of an inch. How much time should you take looking for such minor damage and everyday wear and tear after flying 4 hours across the country?

I rented a car for one day, estimated cost was $185.20. The time was 6:10 pm and I returned the car at 6:45 pm. I was charged $228.19 late charge for 2 hours. This is a rip-off and they are not even bothered to fix the problem, the worst rental car company.

We rented a vehicle from Avis/Budget in October, 2022, at the Orlando Airport. The vehicle was in our possession for a total eight day rental period. We returned the vehicle in the same pristine condition as initially rented. Nearly three months later, we are receiving a damage claim in the amount of $461 from some company named Sedgwick that apparently handles all of the Avis/Budget damage claims. We are being requested to submit payment of $461 with no photo documentation, damage detail, claim itemization, or repair estimate.

I rented from Budget - and was in an accident. I notified the company the day after the accident. In addition to the charge for damage to the car (my insurance), I was charged for 29 additional days of "rental", while the car was sitting in a wrecking yard. This amounted to over $4,000.00. So far Budget has not answered any correspondence from my insurance company. 50 years of car rentals, and first time with Budget. Big mistake.

I waiting for exorbitant amount of time the last two times I rented a car through Budget. One time was at the Fayetteville, NC airport and once was at Tampa International Airport. I waited 3 hours in Fayetteville and over 4 hours in Tampa. The wait in line at budget was long than the flights. They were not prepared to receive clients. They yelled at the people in line. They had no sense of urgency. They didn’t care what-so-ever. What is the point of having reservations then having to wait up to 4 hours in line once you arrive. In Tampa, at 4 hours, I just left the line….I only moved about 1/2 through it which meant that that line could have been an 8 hour wait. I went up to another car rental company and rented one immediately. I highly recommend to pay the extra $5 a day to get a car from another company. Budget is the worst!

Budget Rental Car rented my family and I a car for our annual family vacation. We were almost rear ended twice as the tail lights and brake lights did not work. We called Budget roadside assistance and was told "Too bad, don't drive the car" and no other rentals were available. We had to Uber and Taxi our entire vacation. Cost us $700 for the rental (only drove from airport and back using only 160 total miles). Also an additional $800 for other means of transportation for our 8 day stay. We were yelled at, honked at, swerved at.... because we had no tail lights until a nice driver told us our lights didn't work. Doesn't Budget check these safety features?

We had a dead battery, probably due to a failed battery in the keyfob/remote. When we called for roadside assistance, the staff were WAY more concerned with how we were going to pay for the service than actually providing the service. Keep in mind, we had just left Death Valley Nat'l Park, an area with some extremely remote locations with no cell coverage. If this had happened a day sooner, we would probably be skeletons in the desert with our soft parts being picked clean by buzzards and you would be seeing our sad story on the nightly news. As luck would have it, we were in a small town about an hour out of DV and we could call Budget for help.

Be aware before you rent any car to review everything. I was charged 375 dollars for being late one hour so one day rental and one hour cost me 475 dollars in economy car. This is a rip off and they not even bothered to fix it. The guy telling me it is what it is.

Extreme unsatisfied rental in Madrid airport charge me extra 288 dollars for (upgrade a car) when in my original agreement I pick a 4 doors car not 3, anyway agent say charge will be 185 extra and now my Amex show 288 dollars extra...never go with them again.

December 1st I had a fast track rental setup with Budget. Went to the fast track board at the car park area and they did not have my contract paperwork there. The fast track booth was closed and no one there. This was right before midnight. So I had my wife wait there, with our luggage while I went to inquire why my paperwork was not where it should be. Found a huge line up to get to the counter. Found that many of those in line were also expecting fast track service. 2 hours and 30 minutes later I finally finished at the counter and then had to go to the complete other side of the airport to finally get my car. FYI - Avis was as bad. None of the other car rental company had more that 2 or 3 people in line. NEVER RENT FROM BUDGET OR AVIS.

Rented a car from Budget Rent-a-Car from Dallas Fort Worth Airport on Nov 7 2022 returned it to them on Nov 11 2022. I returned it to DFW Airport rental car return (hideously difficult to find in the dark) but it was 6 am and the Budget counter was not open but had an arrow pointing to the Avis counter. I stood in line for 40 mins and finally spoke with an extremely unhelpful attendant who took the keys from me and said he would check it in when he had time. I didn't trust him. When I returned home I called Budget and asked for a written receipt of the rental car return which the extremely unhelpful budget employee finally sent to me by email stating that the check-in date was Nov 11 and the total rental cost total was about $500.

Rented car online because of discounts, charged my card almost twice as much as quoted price because of fees. Was not shown this until after I hit pay. When I cancelled they charged me 150$. Will never use them!

I was astounded today to find out that a prepaid and confirmed rental car reservation at Budget does not mean you will be able to pick up a car. When we went to pick up the car at the assigned time and location, we were told “Sorry, we don’t have anymore cars to rent.” After explaining we had a prepaid reservation the customer service staff simply repeated she did not have any cars to rent. WE had to ask what the next steps were and she simply said, "Call customer service and ask for a refund." She didn’t even volunteer the phone number!

They charged us for insurance even though we provided our own insurance and gave us a terrible car that smelled like dirty feet. The car was way smaller than what we paid for. Customer service was rude and hung up on me.

Wait over an hour to get up to desk. Guy at desk talks to me into a free upgrade that will cost me no more than my reservation that I confirm will not up the price at all because we were on a budget. He agreed, got a better car for pretending I had a Costco membership. Come to find out I opted in for some optional insurance (I clearly remember saying, "We are at our budget. I need nothing extra because we can't afford it") that ended up costing an extra 212 dollars and bumped our base pay up on everything else to equal $424, over $250 more than I was quoted at the counter. There were a lot of pages of small print, we had been up since 5 am, I asked for transparency and confirmation and trusted the gentlemen. I contact support after we get back and I got receipt, was hung up on the first time because I asked for terms and conditions and when denied repeated them over the recorded line after I looked up online.

I arrived at PR the last November 4th at 7;30 pm. I picked up the car and traveled to the Airbnb, I arrived at the place around 10:25 pm. When I arrived at the place, I had A Carjacking. Two armed men took the car and everything else. I called the police; I followed all the procedures. the police officers were very helpful. I called Budget at SJU airport so many times to report the incident, but nobody picked up the phone. The police called with the same results. I called the main phone number from 11:00 pm to 3:00 am. When someone picked up the phone and I explained the situation...

I would give a negative star if I could. Booked my rental car with Budget through Costco for the Phoenix Airport pickup. When I went there to get my car the sale associate kept trying to upgrade me (great deals, etc.), but I said no thanks. When we got to our place, I looked at the invoice he put in a packet and realized that they did upgrade me and charged me an additional $160. I called that day and asked if I should return or what to do. They said to keep the car and then they would reimburse me when I returned the vehicle.

We (our company) has rented from Budget for many years. Recently we have had issues but none that large until now. We "apparently" got a parking citation which (according to Budget "info") was $250.00. They said there was a camera so have picture. I have no idea but was surprised a parking violation was so high ($250.00) However, Budget bill to us was 401.25. They actually took 401.25 off our credit card before they knew the total. When I inquired they said a/ They always take more since they pay the bill late and get late fee?? What? Then they say if (and only if) they get a credit they put back on my card. 1/ I never got the fictitious picture and b/ How/Why would any company OVERCHARGE because of their incompetence of paying on time? This is just an infraction.

I had a car reserved with Budget and upon arriving at the location I was told they had no cars. They sent me to another location (at my own expense) where they had a car. Instead of honoring their reserved rate, they charged me a new rate 500 dollars higher. Their new car was not what I had reserved but an old minivan that had antitheft alarm go off every time you got in. And the icing was that they charged me an extra $125 for leaving coffee cups in the car.

I rented a car from budget at Richmond Byrd Airport in Virginia on Oct. 28, 2022. I checked in received my SUV around 11:30am. I was on my way to my destination. About 15 mins into the drive on a 4 lane freeway on a bridge I slowed down to a stop for traffic to an exit and the car died. Setting there in the left lane with no hazard lights I started to panic. That was a very dangerous situation to be in. On a 4 lane freeway with no shoulder. (On a bridge) I had to call 911 and the emergency service truck can and there was nothing he could do.

Budget gives us a high mileage (close to 60,000 mileages) and 4-year-old car. Then one of cold mornings, we can't start the car because of the dead battery. We must find someone to help us to jumpstart it. We have to change our travel plan because of it. Also, the towing company never shows up. We canceled the service.

Rented a vehicle from them in March from Logan International. When we arrived, the counter was closed, with no sign pointing to the Avis counter. It was just a quirk that we figured it out and went there. Had the car for a week, returned in on March 26. On October 17, MORE THAN SIX MONTHS after we returned the vehicle, we received a letter stating that there had been glass damage, and twenty days after the date of the letter (which was October 6), we would be charged on the credit card for the damage. When we received the letter, eleven days had already elapsed.

I’m in the military and I pcs’d to virginia, I rented a car because I got my car shipped to me from where I was originally at. My car came early so I dropped off the rental car early but they still charged me the full amount of money that I paid for the initial reservation. I called and asked why. They said that since I turned the car in early they changed the daily rate to match my original reservation total. So basically I got taken for roughly 6 days of rental fees. DO NOT USE THIS COMPANY. If you can change the rental fees on the fly for a customer unknowingly that's terrible business. I rented cars from avis, enterprise, dollar etc. Never had them do that to me. DONT use Budget ”hot garbage!”

I rented a car from Budget Rent-a-Car. I picked up the car at the Phoenix, AZ airport and paid the total contracted amount for a nine-day rental of $911.00. On the second day of my trip, I became ill and cut my trip short by four days. I also changed the drop-off location to the Tucson, AZ airport for a change of $75.00 (an expected amount). Due to the change in my flight, I called Budget to change the drop-off time to one hour later than contracted and was charged $158.00 (I was not happy about the amount but let it slide). When I received my receipt, the final payment that was charged to my credit card, totaled $1234.00. I called their customer service line to ask why my refund for the four canceled days wasn't reflected in the final bill. I was informed that Budget doesn't refund unused days.

The worst rental car company. Scammers!!! They charge us for a dent in the car that we did not do and the gentleman that checked the car before we left and unintentionally did not check in that spot. And if you research and Google you will see that the Budget in Tampa is doing that to a lot of people!!!

We rented a car from Budget Rental and when we returned car to airport there was nobody to receive said car. We left keys in center console and headed to our flight home. About 4 hrs later we get a call from budget asking where the keys were, we explained what we did and Manny told us he needed to look around and would get back to us. “Look around” to me means they had them and lost them. A few hours later we were charged almost $1000 for lost keys to our card. Trying to fight it with the credit card is useless as they pretty much said that they can do what they want. That being said DO NOT USE BUDGET RENTAL in Newark NJ at least. We travel often and have never ran into anything like this. Went through a lot of ** on this and with the conversation with Budget they had the attitude of, "We will do what we want." So please be careful and avoid them. You will be happy you did.

My wife and I rented a car for vacation in Canada 7/27 thru 8/4/2022, we prepaid the rental along with insurance thru Priceline, $716.84. Upon arrival in Canada, the Budget agent said he needed the card of the driver on file, we told him the rental was already paid in full, but he said since I was the driver he would need my card on file, so we gave him my card, then he asked if we wanted another driver added at no charge? So why didn't he just make my wife the driver and add me as the other driver? We turned down his offers for additional insurances because we were already covered thru our Priceline deal.

Trying to steal money from you by many ways. Be careful and remember to take photos every kind of receipts, proofs. We don't want it to be complicated to take to courts but losing money also hurts. Business robber!

When I dropped my car off I accidentally left my transponder in the car and also handed my personal keys to the guy that checked the car in. When I got home I discovered it so I called and instantly made a lost and found report. I have had nothing but a runaround from that company at him. Also found out that my transponder has been in the car since I dropped it off and has incurred more than $350 worth of charges on my personal account. When I call they hang up on me or I get transferred to someone I can barely understand. I have had no help from this company and will never rent from them again. They did tell me I should go back to Chicago and actually look at the location to find my keys. I live in Florida. I can’t just go back there.

I returned my rental at the San Francisco Intl Airport on time & full of gas, having it just filled up, and the fuel charge is on my credit card just before returning the car. They were backed up some 10 cars ahead of me at the return lane and I parked my rental saying I left the keys in the car as required. The rental agent said they would email me a receipt. I told the agent I had just topped off the gas tank. It shows the purchase on my Credit Card.

What a horror show. First they charged my card an extra $200 claiming it was a deposit, which was never explained to me at check out nor reflected on the "contract". Secondly they rented me the wrong vehicle apparently from what the contract stated. After being told it was going to be updated in their system and told by the person working there that this was the vehicle to take. Returned the vehicle and was told by the employee, "You're all set. Leave the keys in and you'll be emailed a receipt."

I had been renting cars for years with Budget. In my last 3 rentals I needed to make a pick up time change. In each instance to pick up or drop off the car 2 hrs early or late they wanted to charge me an extra $200. Even though I called and waited on hold for an hour to ask for the time extention. Budget you lost a loyal customer.

Reserve with confirmation number...when I arrive ...no car! Stranded ...call customer service no luck...it was just my luck to find a ride. Why I have to find a ride when I have a reservation to get a rental...no trust with this customer relationship... Never again!

I reserved a car 5 days before I needed it. I paid for the car and got a confirmation number. I thought I was set to go. I arrived to pick up the car and was told that I couldn't use my debit card to rent the car. The representative that I spoke with on the phone allowed me to use my debit card to pay for the car rental. I was never told I couldn't use the card to pay for the rental car. The amount of my rental was deducted from my bank account. They wouldn't give me a car. I was stranded at the airport with no way to go. I had no one to pick me up. I had to Uber that evening and the next day to get to my destination.

I made an error in my reservation. I noticed it 2 hrs after I had made the reservation and it would cost me 70$ Online to cancel it and make a new one or a free cancellation over the phone if I made a new one at the same time but the new reservation cost me 100$ more.

Went to pick up rental at Budget SFO - over 50 people in line and there was only 1 counter open. One lady was sitting in the back office, people sort of calling her out to help as everyone was so so frustrated approx 2 hrs wait time. But she was not even willing to look outside totally deaf ear pretend. Myself and few others end up paying more and going to other car rentals. One counter - budget can't figure out that how many reservations they have a particular time. Please don't make a mistake of going to budget, there are many other options.

Back in November 2021, when I opted to pay in advance, the website was designed to bait you with a low price that does not include taxes, repeat that low price as a “total” when you reserve the car, then take your credit card information, then show the total with taxes in small print in the upper right portion of the page while drawing your eyes left and down the page with extra options in large print, then on that same page trick you into paying before you’re ready by labeling the button at the bottom of the page as “Continue” instead of “Pay Now” with no final confirmation of the total near that button. After I clicked the “Continue” button, expecting to go to a final confirmation of the total with taxes and no extras, I instead I got a message saying that my card was charged, and the higher total then appeared in bright orange numbers.

I had a problem with the car when I picked it up. It had a screw in the tire and had a slow leak. The very first night I had to put air in the tire. I put air in the tire 4 times in 2 days. Called roadside assistance they were no help. Told me to go get the tire fixed and Budget would reimburse me for the fix, so I did. Try to get a hold of customer service when I got home Impossible. I will go ahead and pay for the repair myself, but I will never rent from Budget again!! Go somewhere else for better service. Thanks for nothing Budget.

Quote was 160.20 unlimited mileage. Was charged 491.00 picking up car. Kept it for 3 days. Fueled it up before returning. They did not ask for receipt and still charged for it and charged for mileage tax and fees 312.00 With a total 783.00 for 3 days. This was at the Las Vegas Airport. The employees were very unpleasant.

While booking the car they showed a certain amount and changed drop off location prior to picking up the car. Now the bill has came and almost double the amount that I had to pay. Nobody informed me anything regarding this and every time each representative from customer service telling different charges on each time.

About a week before Labour Day weekend in Canada (first weekend in September) I decided I would rent a car to do some touring. I went to the Budget website for the branch located in BCE Place, Toronto, and reserved. They had an option for a "Mystery Car", for which I was advised I would find out the make and model at the desk when checking in. The reservation was the cheapest of all makes and models, so, thankfully, I didn't have high expectations. Also, the reservation stipulated a daily limit of 200 km, after which I would be charged an additional $.20 per km. I was peeved at the daily limit, as I was hoping to go for some touring outside of Toronto, but I accepted the limit (and adjusted my plans).

We were heading on vacation in November so when a promotion came up-I took it thinking it was a good deal. It was all a lie. For Amazon Prime days they ran a promotion for 20% amazon gift card within 3 days of pay it now option. All a lie. Nobody would respond to emails/calls or chat. It says no Reps available ALWAYS so you can never get a hold of anyone. False advertising. I will never use this company again. Being lied to by a company is the worst.

I reserved a car through a email promotion for Budget Rental Car/Amazon. The promotion stated that I would receive a 30% discount and a 20% Amazon gift card if I reserved a car before July 13th. I followed the promotions instruction and reserved my car on July 12th. After I returned from my vacation and waited 72 hours, I noticed that I didn't receive my gift card. After several attempts to call customer service, I finally got in touch with a person. After reviewing my account, they stated that I did not do it properly and instead put in a corporate code that only gave 10% and no gift card. I said it was impossible that I put in a code since I don't know any such code, and I explained why would I settle for 10% when I could get 30%, plus a gift card. I asked to speak to a supervisor and I was told I would get a call back in 48 hours. The whole experience leads me to believe that this was a scam. Beware!!

I reserved a car in Boston Logan Airport. Paid like $500 in advance for a week. Then the saga had begun at the Rental Car counter. The line was very long, estimated 100 or more people waiting. After about 40 minutes, I previously sent Budget all kind of information and she typed again the reservation had online. The car had many signs of accident damage. Bumpers were loose twisted and the car had scratches everywhere. It had many large spots of bird feces on the top and sides. Inside of the car I found the previous renter's contract, many pieces on napkins, a bottle of alcoholic beverage and dirt. The gasoline level was 3/4 full. I have pictures to document all of this.

The trouble started when the car would not respond to the key fob. It was just dead. We tried to change the battery on the key fob. Nothing. We were told to locate the auxiliary key in the key fob. We found the auxiliary key was missing and that really started our issues. This was at 2:15 PM on Saturday. Two of us were in route to one activity when the other could not get the car to respond to go shopping. We were staying in a rural and mountainous Colorado where phone service was an issue. We attempted our first call to Budget at 2:15 PM. We were dropped 5 times even though we had bars and service. We would get beeps like our call was being picked up and then our wait time/place in the queue would start over. It seemed like people were picking up calls, not talking, and then ending the calls. We would hold our place in line for up to 30-50 minutes without talking to someone when suddenly our call would end.

We rented a vehicle from BUDGET at the Lihue Airport in Kauai HI in March 2022 and had it for 6 days with NO DAMAGE! We returned the car and a young man walked around the vehicle with my husband for inspection - all fine and we were on our way. 3 months later a letter arrives from Budget (along with a company called Sedgwick) stating their vehicle was damaged while in our possession for a cost of $1600+! This was simply not true- at least not while in our possession! After spending countless hours of my personal time explaining there was no damage while we had the car, (yes I had bought insurance), and NO pictures or proof were ever sent to me, and after Viking Collection Agency became involved, the insurance company paid the claim! (Probably to make it go away). ADVICE: Take a video of your vehicle before and after use so you can hopefully avoid the Scam!!!

We booked a 12-passenger van for me and my family to go on a road trip. We booked the rental over a month in advance and received a confirmation. When we arrived to pick up the vehicle they rudely stated they didn't have it. They had no other large vehicle to rent nor would they give a discounted rate if we got two separate vehicles. I called corporate and they were just as rude. We never got our rental. Will NEVER book with them again!

I returned a rental "Toyota Tacoma" I had for the weekend from Budget at Denver International Airport and fully gassed it up with receipt just outside of airport property. A few days later got a digital receipt that said I used 9.9 gallons and they charge me $117 for the full truck. I called and sent 2 emails and it was next to impossible to get a human or correct person. My conclusion is they either have stealing gas from them at Denver facility, the person checking car in made an honest mistake or they do it on purpose. Either way, next I sent an email to their security department with all clearly supporting documents and they did not respond.

I attempted to rent a car while on vacation in Denver at the Budget inside of the Clarion hotel. The so called manager was disrespectful and rude. If you ask him a question it was met with hostility. He refused to answer my questions and continued to direct me to customer service who were also no help. Called three separate times and got three separate answers to the same question. I was there two hours past my pick up time only to have to catch a Uber and lose the money I put down to reserve the car.. I will never rent from Budget again. I have one star only cause this site made me but they don't deserve that.

Expecting higher than normal rates after stories heard, but we never expected the final total charges. At the airport in Moncton we were told almost $2,600., unlimited kilometers. (which is outrageous) We changed the drop-off location to our home location and given a slightly higher total. Received our e-receipt of $3929.12 for a 1 week rental. Is this even legal?!!!

Reservation made through Budget's online booking system, which indicated multiple cars available. When I arrived at the rental desk, I was told Budget was not honoring online reservations made less than 3 days in advance. Budget should not have online booking if not honoring it.

We had a prepaid reservation through Budget online. My husband has the account with Budget, so I reserved under his name, and used our business card to pay for it. The flight arrived at 2am in the morning. When we got there we provided the reservation and my husband gave them his card, but they said the number didn't match. We realized it was my card that was used and they noted the numbers match, but they can't use my card because it is not my husband's card. My name and my husband's name appear on the card. They are both linked to the same account. It has my name and under that it states my husband's name OR my name. But the lady at the counter would not have any of it.

I reserved a car rental at Catonsville location at 6610 Baltimore National Pike two weeks ago to be picked up today 08/13/2022 by noon. I got a call from Daniel ** who is an unruly, distasteful and unprofessional employee who told me that he didn't have a car that I should call the airport and see if they have a car for me. He seems not to care at all to help me out as a customer who has been renting at this location for over 10 years. I asked for his employee id which he refused. He told me that if I can get a car at the airport, I should call them myself. What a very poor customer service. Daniel shows no empathy for the disappointment.

Two days after returning our car I received an e-receipt with an additional charge for $160.00 that only stated "non-package items". I phoned Budget and after 15-20 minutes of an automated phone loop, I requested a call back which I received within a few minutes. I was informed that the additional charge was due to a "late return" which I relayed was completely false as my return time was for 9 PM on a Tuesday evening and I dropped the vehicle off at 7:45 PM that evening. I referred to my original rental agreement to the agent I was speaking with indicating the 9 PM return time.

Well my first complaint is their reservations. What exactly is a reservation? I was coming to Oahu for the entire month of August, and rented a car with GPS and prepaid for it all. When I arrived in Honolulu, not only did they NOT have my car, the ONLY one they had available had NO GPS. For a Month!!!! Budget got my money beforehand and has explicitly shown that they just DO NOT CARE about customer satisfaction. They have not even responded to my request for a new vehicle WITH GPS! NEVER again!!! Budget is worse than Avis!!! Should have trusted the reviews and gone elsewhere! Everyone should go elsewhere. Budget lies!!! Probably part of their corporate training. Screw The Customer!!!

They have overcharged me multiple times and have been very rude with no customer service and every time I try to call I can never get in contact with anyone to fix any of the issues I've come in contact with. I tried renewing my rentals before with them over the phone and I can never get in contact. I have to go physically into the store every single time very single time and that's inconvenient because I don't have the time schedule to do it.

I'm a travel nurse. About every 3 months I rent a SUV to get to next contract. I used Budget and oh my. Each time my rental was COMPLETELY filthy, not full of gas despite that being a requirement upon return and had mechanical safety issues. They try to charge you for a gas fill up even though I'd literally filled it up around the corner, don't care that the car is filthy, and try to charge me for what I reported at pick up what was wrong. CS reps barely speak English and are not allowed to monetarily compensate for anything if you can get them to understand you.

I prepaid $1,300 for a week long rental which seemed like a good deal until Budget added $140 in bogus fees after I returned my rental. The location I rented from (Portland OR airport) doesn't even have a contact phone number. How's that for service? I will never rent from Budget again now that I know all they do is bait and switch.

Had an appointment for picking up a car at 11:00 pm at Madison airport. Flight was slightly delayed, called to the Budget agent and she promised to wait if not too long. Was at the counter at 11:10 pm, and there was already nobody. Even though the official work hours were until 11:30 pm. Had to take a taxi and come back next day for my rental car. Moreover, at the end I was not reimbursed for the first ~12 hours that I did not use the car. Am not going to spend my time on phone with Budget trying to rescue some $20, but these guys are just ridiculous little thieves.

Please be careful renting a rental with Budget car rental. I experience the worst customer services. I book a rental for vacation and within 24 hours I cancel the reservation after doing some research I didn't need a rental at the time. So waited 10 days and notice my refund wasn't in my account, so I call them. They told me it would be another 3 to 5 days, plus they would keep $ 50.00 out of balance, now I'm pissed because not only this issue occurs but they kept 100 dollar and I didn't even get a rental. They mess up my hold vacation experience for my anniversary. I will never do business with them again.

They never told me that they take $250 deposit whether I was using a credit card or debit card. I used to work for a rental car company and the first thing we tell customers is that if they use a debit card there is a deposit of $250. Leaving out that important information was very devastating for me because I had to scramble to find enough money to pay for my hotel. I feel like Budget lies, steals and cheats!

Zero star. Absolutely worst rental company on the planet. If they make a mistake, they put the onerous on you to fix it, don't take responsibility and make you jump through hoops. No one at this company takes responsibility. Go anyplace else!

I’d like some help with a transaction in the amount of $316.85 at Budget on July 14, 2022 at 2:01 PM. I believe that this transaction was the result of a scam perpetrated by Budget, relieving me of my funds for up to 10 business days, while providing no product. Apparently there were no cars available anywhere in my area. I believe that they knowingly ran a “prepayment special” at a very low rate, for vehicle rentals that they could not fulfill. They now have my funds, and presumably, thousands of others’ funds, who were suckered by this company to prepay, sight unseen, for a non-existent rental. I can only assume the worst- that they needed the cash flow- so for the next 10 business days- wallah! They have a pile of cash to do what they wish, while paying no interest in the money or providing any service or any rental vehicles, due to their “refund policy”. What a deal.

Awful credit card policy. Don't get stranded at a Budget with only a debit card. Won't accept without utility bill and credit card information alone won't be accepted. Ended up walking a great distance home for nothing to walk back. Complete waste of my time. Poor business maturity here. Avoid Budget if possible.

June 13 2022 to June 25 we rented a car from Budget in Rock Hill, SC on Anderson Rd. Purpose was to drive to Tampa, FL where I was receiving treatment at Moffitt Cancer Center. Within an hour of being in the car, I broke out in a rash all over my body. When we returned the car, we explained to the manager what happened and asked for the name of the cleaning solution used. He refused. We have called Budget Customer Service, sent an email to Budget corp. office and filed a complaint with the Better Business Bureau. Budget refuses to give me the name of the cleaning product used.

Needed a car. Decided that it's going to be easier to book online straight from Budget site. I went in the morning and the type of the car which I was reserved was not available. The employee needed 20 min to understand that I need to rent a car. Then he checked the returned cars and he needed to upcharge me for it. Why they have the online reservations if they can't provide the cars.

Talk about bait and switch well here you go. Reserved an intermediate SUV and got a Subcompact crossover SUV and got charged for an intermediate SUV. This is the first time renting from Budget and this is the last time. The only reason we rented from Budget was because no one else had any cars for the dates we need it for. Have been renting from Alamo and Hertz for years and have never had this happen. Not to mention you call their customer service and they know nothing about car classes. Worst rental car company!!!!

I recently returned from a trip to Kansas. I landed in Wichita, Ks. where I had a reservation with Budget. When I received the car they noted it had some damage on the front bumper. When I went to the lot the bumper was held together with duct tape. This car was far from good enough condition to be in a rental fleet. Well needless to say, Budget, after weeks of putting me off, came back to say that I knew of the damage from the start and that the parts were on order. They also went on to say they were low on vehicles. This car was embarrassing to drive. The only reason I didn't return it right then, I had a schedule and needed to get to my destination. Needless to say, Budget's response was lame and unacceptable. I will NEVER use Budget again.

I had a car rental from Budget original price $1,200 reserved for 5 days. When I got to the counter at Salt Lake City, UT the price had increased to $1,600. I was told by the group I rented to return the minivan because it was not the original price agreed on. Took it back within 20 minutes and I was charged $213.00 for a day's rental and insurance. Talk about a rip-off and that is after they made me wait nearly 45 minutes to get the minivan.

Do not rent a car from Myrtle beach Budget car rental. I had called to reserve a car seat a month prior to our trip. First of all when we arrived at the airport the line was over an hour long to get our car. Mind you we had just been on a plane with our baby, who was now fussy and tired. So that alone was a nightmare. When I got to the counter I was told they had sold out of car seats a few days ago, even though I had a confirmation email confirming our reservation. This meant nothing apparently.

In Denver I picked up a vehicle by the airport. I was told GPS would be $21 a day. I declined. When getting a car I was told to choose any. I was annoyed because I paid for full size. If they were going to let me choose, I could have paid for economy and gotten the same vehicle. One vehicle had a broken taillight. Another a foot long crack on the windshield. Eventually I chose a 4runner which interestingly had GPS. After I left I noticed a symbol displayed on the dashboard. The 2 front tires were over inflated to 45 and 60! So much for safety, does anyone inspect cars before renting them out?

We was called 3hrs before our reservation and they told us they didn’t have our 12 passenger van. Then they could give us 2 7 passenger suv and they would give us a price adjustment but they have yet returned my call. And I’m not happy!! Don’t tell me to do something and then them not talk to me about it. We wanted the 12 passenger van for a reason so we would have two people to switch off back and forth driving but we could do that.

I rented a car From Budget for one day after a trip. The rate was $63.47 which is fair, with $200 held for deposit to be refunded at end of rental. First problem is the amount of time deposit is returned to your credit card. It takes about a week. They can take the funds immediately, but are lax in returning them. I can see a day or two, but a whole week? Second issue which is more problematic. They initially took out $263.47, then when I returned car they charged an additional $63.47. When I called to inquire why, they said that’s their procedure, to charge $63.47 AGAIN then refund the original $263.47. Why not just refund $200 of original charge?? That’s an additional $63.47 tied up until God knows when?? With the technology we have today, why can’t they make it that simple? That’s bad business in my opinion.

I just rented a Budget rental car in Jeddah, Saudi Arabia. I rented this car for 7 weeks. I have now been told that I will NOT receive any Reward points for this rental because it is a franchise. So, really it's not a Budget rental agency! Technically they sold their name only, just to fool the customer into renting what you would think is a budget rental. That's like Mcdonald's selling DOG MEAT BURGERS instead of Beef in every other place except the US. Renter Beware.

Customer service is horrible. They ”blocked” me out of my business discount causing my rate to double and have spent days and hours on the phone with them. Two BBB complaints and the “executive” was just a floor level customer service without any authority to assist with anything. I’m going to start billing these companies for wasting my time and when they don’t pay it it’s going to collections. I’m sick to death of banks, Comcast and many other companies poor customer service.

I prepaid for a rental and had to give a credit card at the counter in case of incidentals. I was told I would only be charged the incidentals due to prepaying. I return my car and think everything is fine. 2.5 weeks later I see both cards were charged the same amount for the same rental. I call and was told they could only find the charge to my prepay card and not the other card. They tell me to send in proof both cards were charged and they will fix it. I sent an email stating how I would like the credit card reimbursed not the debit card. 1.5 weeks later I see my debit card was reimbursed not my credit card.

This rental was supposed to be ready for fast pick-up, all information was provided, including driver, license, insurance, contact information, etc. However at the San Francisco Airport there was no Budget attendant, no contact waiting, at best a the lower level there was an Avis Desk, with a line that took an hour wait and when we arrived we were told that we had to go upstairs for help with our rental, the line on the 2nd level was even longer. After finally completing the rental process we were directed to space F35 for our vehicle. There was no space with this designation. We found an attendant and she determined that the Toyota Prius assigned to us did not exist, plate number **, car number **. After searching the lot, and then her computer, she was able to find us another vehicle. This process took over two (2) hours.

This was an awful experience. If zero stars were possible, the people working at this Budget would more than deserve it. My boyfriend rented a car from them that had a slow leak in the right front tire. He had something urgent to deal with work the next day, so he borrowed my car and asked me to return the rental. He tried calling this office when they opened to make sure it was ok for someone else to bring the car back. He was all set to send them a copy of my driver's license and insurance card but no one answered. He called the customer service department instead where he spoke to someone who told him “no problem” and seemed very understanding of the extenuating circumstances.

We reserved a large passenger van for our group of 8 while we went to Disney World and the beach. We booked it and prepaid everything ($1400) four months before our trip. We show up at the Orlando airport at 9:30pm just to be told they didn’t have any passenger vans. They said we could have a Kia Carnival (which holds 7 people, but we had 8 plus luggage). They told my husband he could go out to the lot to see if the Kia would work for us. As he walked through the lot he saw three passenger vans like what we were needing. He came back and told the worker and he ended up giving us one of those three vans. It took nearly 1.5 hours before we were able to leave (almost 11pm, with a 4 year old and 6 year old) when it should have been a quick transaction.

I returned a car to Budget Rent A Car on 5/30/22 at 12PM. I realized at the airport that I had left my debit card in the car. I called them approximately 1PM and filed a report. Today is 6/4/22. I have not received my card back, an email or a phone call. So I went online to check on my item and it was not listed. I created another lost ticket and then called them. I was on hold 49 minutes and then was disconnected. I called back and pushed 1 for a call back and still nothing. Steer clear of Budget.

We rented a car on 20th of April on Dallas Fort Worth airport. We stayed at the hotel in Richardson, where someone stole a catalytic converter from the car on 24th April. We got the replacement vehicle the day after and we had to go to the airport to pick it up. During handover we were told that we won't need to cover the expenses for damage, as it was a criminal activity and there was a police report created that day. But end of May comes and Budget charges my credit card with more than 1500 USD for the damage! No prior notification, no discussion , nothing. Just taking money without any discussion. Their customer support keeps on sending generic emails in responses to my questions. I believe the only option to protect my consumer rights is to go with attorney. NEVER AGAIN WITH THIS RENTAL AGENCY!!!

Aiden, the Supervisor at the Flagstaff AZ Pulliam Airport was extremely rude and unprofessional. The people working the Budget/Avis counter had on wrinkled t-shirts and it looked like a college frat was running the counter. My family and I landed in Pulliam airport late (May 27 2022) and no one was at the Budget counter past 4pm. Luckily the Enterprise counter was open and we were able to get a car from them. I called the next day and talked to Aiden, who informed me, that the SUV I reserved (months in advance/Rental Agreement #**) was no longer available. (POLICY IS TO HOLD CAR FOR 24 HOURS!) He said it was my fault because I didn't arrive on time yesterday.

Got in mail yesterday a 97.53 collection letter from a collection agency. Directed from Budget rental car. Never & I mean never was I notified by Budget by letter, e-mail, etc. that I owed any damage, late fee, and I even paid for the flat gas fee when I rented the vehicle. Don't know what the 98.00 fee was but I'll pay more with another company if they collection letter....crooks!

My vehicle was rented by Karim and checked by Teddy at the Orlando airport MCO by Budget.com. Mr. KARIM made it clear to me that it was to deliver the car with a full tank. But when does Mr. TEDDY CHECKED that the tank was full (I have the photo with the date and time). Simply Mr. TEDDY and Mr. KARIM are LYING and taking advantage of the occasion for being Brazilian. NEVER again nor my family and I will use the services of BUDGET.COM. The attendants, valets have no clarity in their negotiations. Cars are not disinfected and even smell bad (**). I want my money back!!!! $92.81 that was stolen from my family.

I started trying to rent a full sized pick up truck from the website on May 27th. Website would not let me complete the reservation, so I tried to call in. Explained to the rep that I needed a full size truck for towing. He told me they didn't rent for that and I needed to call the rent a truck division- they were in charge of the full size pickups. Called them, they said the full size PU trucks are only through the car rental. Sigh. Called the car rental back- told them what I needed again. They were able to make the reservation, but couldn't guarantee there would be a hitch. For that I needed to call the actual branch at the airport. Gave me their number. I tried to call May 28, 29, and 30th. All different times, every time, I got a message that the mail box was full and couldn't accept messages. Goodbye.

I had booked my car rental with a third party (Priceline.com) and let me tell you, I had the worst experiences ever, it was a nightmare. Yes, their pricing were cheap, but it was not worth the headache that came along with it. I landed in Long Beach airport and went to check-in, the guys there assisting seems like they were high on marijuana, one of the guy couldn’t keep his eyes open. After checking in, they handed me the keys and told me to go look for the car in their parking lot.

Went to Kona Hawaii in September 22. Had a car reserved at Hertz. When we got there they would not accept the card we reserved with and we were left without a vehicle. They were very rude and unempathetic so we walked next door to Budget. Was in and out very quickly with a nice car for a good price. We rented 2 cars from Budget. In 2 weeks they accepted all our cards. Were very nice and gave us great service. We love Budget. They saved us a lot of trouble on our vacation.

I had a reasonably good car rental experience initially. The only negative was prior to picking up the car no one would answer the phone when I called the rental location. But I thought all went well otherwise - nice car, reliable and clean. Drop off was easy. Then 6 weeks later I received a letter in the mail telling me I was being charged $450 dollars for a cleaning fee - claiming "excessive dirt and sand". There was probably some dirt from my shoes on the floor mats from my road trip from WA to CA, but I am a very tidy person and there is no way it took any more time to clean than a regular 5 min vacuum for the whole car. I don't smoke. I don't have pets. I didn't leave a spec of trash in the car. I didn't spill or eat in the car. I didn't go off-roading or hiking or anything other than a regular scenic car trip would include.

Well arriving late I had to wait nearly 3 hours, with many more people behind me, to rent my car at 1:40 a.m. at the Orlando airport. Being tired and frustrated and not able to hear/understand agent speaking to me I just wanted to get going. I spent an extra $140.00 to upgrade vehicle I really didn't need. (He said an extra $20 to upgrade) I thought that was for the whole week not each day. Then for $95 I took the tank refill and after driving realized the most I can get in was $70 empty to full. I hesitated using the smaller rental but decided it can't be too bad. NEVER again. Also I'm not sure if agents get commission on extra but I was hood winked into extra $$ by good salesman.

I booked a car using a third party (Travelocity) for an intermediate sedan. The usual dialogue at stand trying to sell upgrades, which I said no to. The operator then said have a Jeep, no mention of an increased price, but yep slugged a higher fee. This rip-off process needs to be addressed, I am a tourist and sick of the con, it is endemic in the tourism industry. Guess what I tell people back home.

I rented a car through Auto Europe and paid $359.10 for a Budget car in Orlando, Florida. Budget proceeded to ignore the prepaid amount of $359.10 and tacked on exorbitant amounts for insurance where I ended up paying over $1000 for a one week rental of a compact car. I tried for weeks for them to at least honor the prepaid amount but they basically said since I signed the rental agreement they would not do anything.

We rented a car to attend my sister's funeral in Oklahoma in April. On the way back -the car began to malfunction and the check engine light came on and a few other lights indicating it needed to be serviced. We called Budget and said we would be 2 hours later as we had to drive slower and keep pulling over to read what the warning lights were in the service manual. We turned the car back in and they sent the car right over to the maintenance dept. We received another $50 charge on our credit card stating we NEVER picked up the car and were a NO SHOW. After sending in all the copies of all the documents of the rental, we were told by Adrianna with Budget on 5.6.22, we would receive reimbursement of the $50 fee by May 12. Today, May 21, after several phone calls to Budget, talking to a supervisor Francisco, we were told they never charged us $50.00!!! Even though I have emails that state otherwise. We will never rent from this company again.

I prepaid a rental car with an inclusive British Airways Holidays for a trip to Miami. After returning the car to Miami Airport with a full tank, I was consequently charged for a full tank of gas at $40.41 and also additional charges of $268.16 which they initially claimed were outside the inclusive holiday package and later claimed was part of the "hold" on my card for a deposit. After hours and hours on hold calling them, many emails to Budget and dispute with my bank, we finally did get the monies back 5 weeks later. Fortunately I had receipts and the staff at the airport said to take a photo of the full fuel tank. They never checked the condition of the car when we returned it so I took photos. After all the time and frustration dealing with this firm, I'd be hard pressed to ever use them again.

Rented two cars from this company. Starting from the beginning Budget could not get me an email to my active email address so I could reply to my confirmation email and officially open my account. I spoke to multiple customer service representatives who all verified my email but could offer no explanation as to why I was not receiving their emails. I asked to be transferred to their technical support department only to be told by all Budget employees (in Mexico) that Budget did not have a technical support department.

When I was waiting for my deposit back, a month passed by. I called and had to wait 72 minutes! Finally got someone and they said they had to fax my bank and let them know before releasing the funds. Why didn't they tell me when I rented? What if I never called? Is this why it took over 70 minutes to get someone on the line? Another scam they do...they have a toll thing on the from windshield. I googled it when I rented and I saw reviews saying it's a trick to charge consumers. If you go through a $3 toll, and use the pass... they will charge you $20 for the convenience. So I made sure I wasn't going to use it. Fortunately, I didn't go through a toll.

When I made a reservation with Budget, I had a daily rate of $54 for the car. It took a little longer than expected to return the car; I had a 3 hour drive ahead of me. When I returned the car they added an additional $68 late fee for returning the car 1 1/2 hours late. That's more than the daily rate I reserved the car for in the first place. This is absurd.

I had the worst experience in my life renting a car at Budget. I called the number on budget site and checked with them if I can come at 7.00 PM instead. They told me that I can come any time before 10.30PM. As I also checked on the website and it says the office is closing at 10.30 PM. I went there at 7.00 PM and the people at the counter told me the office is closed. My whole trip was cancelled because of this. I lost a lot of money and it affected my relationships.

Rented a vehicle a month before my trip, was sent MULTIPLE reservation reminders, “Your vehicle will be ready.” Yeah OK... Furthest lie from the truth it’s CRIMINAL!!!! I prepaid for my rental and was charged over $1100.00 and they didn’t have it at all. When I showed up 20 minutes before my reservation time I was informed they do not the vehicle. It wasn’t returned. When I called customer service, it’s a complete mind game! Keep you on hold, have to call you back, supervisors aren’t available… HOW DO THESE IDIOTS GET AWAY WITH THIS?!?! SAVE YOURSELF THE HEADACHE, USE SOMEONE ELSE!

I want to speak to someone in regards to your service at Fort Myers Airport, I called and Reserved an SUV for my Son to pack his dorm Room items and bring to Storage. The first time I called and booked it - I specifically said he was 19yrs old and they said there was an extra fee but it was fine - he would have NO ISSUES. The person on the other line could barely speak English - they put his name in wrong on the reservation after I spelled it out three times so I had to CANCEL it, do it again and wait for my Refund. I rebooked it with someone else - I specifically said he was 19yrs old and they said there was an extra fee but it was fine - he would have NO ISSUES. I paid the fee and booked the car. When he arrived at the airport today get his vehicle - he was greeted by a very Nasty counter rep who was unwilling to help him because he was only 19.

I imagine 4 weeks has been patient enough with Budget; no response nor contact of any attempt, and I’m a member in good standing. Returned rental to XNA: tank full, cleaned inside to spotless. Pictures and receipts as proof. Budget later charged my account $23.11 with zero explanation. Emailed several times and tried to call: zero response from Budget. This borders on criminal; extra indefensible charges to my account and no response of any form? It’s not the sum I have issue: it’s the principle. Obviously until resolved we will never use Budget again. Exploring all other options to make this right. Recommend not falling for the bait and switch friends: just don’t use Budget for any future business. Very sad indeed. Thank you for your time reading this.

Over Charged by $500... The ONLY issue we had w/ the original rental was the absence of the ski rack to carry the skis. If we had that we would have been fine. Recently I rented from Budget and was taken advantage of when the car and ski rack I had rented was not available at pick-up. On 3/12 at Budget at 7:00pm and waited in line for 20+ minutes to receive the keys to an SUV (Mazda CX5) only to discover the SUV did NOT have a Ski rack on the car as reserved. This made it impossible for us all to fit into the car and to bring in the skis with us to the Vail area.

I am a Fast Break member and I have been a Budget customer for 35 years. On April 25, 2022, I went to pick up my reserved Budget rental car at Harry Reid International Airport. A snotty Budget service rep said that Budget or Costco had canceled my reservation. I told her that I didn't cancel it and asked her to please make a new reservation. She did so begrudgingly. When I asked her questions about the price hike of the new reservation she became openly hostile and yelled at me. The rest of the process went worse. She made me wait two hours for a car that Budget never provided; she unilaterally canceled my new reservation and she sent me to her manager. The manager refused to rent any car to me. I complained to Budget Customer Service which did nothing. After spending thousands of dollars on Budget rental cars over 35 years, I'm done. ABB. Anyone But Budget.

A truly appalling company. I rented a car and waited almost two hours to get it because they did not implement their fastbreak system at all, had no one staffing the position, were beyond understaffed, and everyone at the location was utterly incompetent (someone told me in line to go the fastbreak station, even though no one had been there, and there was still no one there; they lied about why fastbreak wasn’t working, why my name wasn’t on the list just to pick up the car, on and on and on). It was just as bad on return, when I had to waste another entire hour dealing with their negligence.

I rented a black 2021 Chevy Camaro in March from Budget. It is because I pre-paid my purchase that all this issue happened. The car they provided to me had squeaky brakes for my whole time. It wouldn’t have been that much of an issue but seeing as it was a convertible the noise what a major issue. I also pre-paid for the whole gas tank to be filled so I just returned the car on empty. When I rented the car the person didn’t apply my AAA and Costco discount, I can't remember which was granted.

Agent-Telling you not to take the Insurance, giving you a broken down Rental Vehicle. Upon your return fabricating defects! And charging you extra for damages. I am telling everyone never to rent with Budget Rental in Jamaica or use their American Express Card. They are ripping off unsuspecting Travelers.

Abysmal experience. I researched meticulously the option of picking up a vehicle in Dublin and dropping it off at a Budget location in Rosslare Harbour. I tried unsuccessfully to upgrade online to an automatic transmission. Only after calling customer service was I informed that the Rosslare Harbour site is "permanently closed". Budget informs me that they wouldn't have so informed me until 48 hours before my pickup. I booked a ferry trip and related hotels and car rental in Wales, all based on driving to Rosslare and dropping off the vehicle. My confirmation said that was confirmed.

My son, a soldier in the US Army based at Camp Meade was able to make a reservation online to rent a car for the one week period he will be on post prior to deploying overseas. That sounds great, right? it was not. He was denied his car rental right there at the counter because all cars were being held for airport return flights! Well, if that was the policy, they never had to take his reservation (and payment) online! This is the complete and worse experience I've ever seen from any car rental vendor. It is absurd. Budget Rent a Car literally left a current active duty soldier and a veteran without a ride. I work for a large IT company out of the Round Rock Texas area. I travel corporate frequently and I will be sharing this story widely.

I made a reservation in FEBRUARY, 2022 for a pick up in MAY, 2022. Budget never informed me that the city center location where I reserved my car is now closed. I found out by accident this morning while making another reservation (In April, 2022). The airport price is an additional eu 250. I need the original reservation transferred to the airport for the pick up, and the price for the original reservation needs to honored.

I recently rented a vehicle for one day, the default setting on the site, since I changed the pick up time to 11 am the return was at noon. They set the rental for 1 day but charged for two for prepaid. I was not able to get the car for an hour late due to understaffed counters and returned it by the time in the agreement. I was overcharged $200 because they said this constituted an early return. Despite the contract saying 1 day, which I was within.

I rented a vehicle at Dallas Fort Worth airport. I used the vehicle to go home from the airport, which was less than 50 miles. I then went to Denton TX and back. About 110 miles. I then took the vehicle back. I used the vehicle for less than 250 miles. I never took a picture of mileage at pickup or return. They did not check the car immediately. I returned it but I was told to leave it at parking. When I was charged, I was charged for 508 miles. If you rent from Budget keep up with your mileage. They will con you big time.

We had a great experience with our car rental until drop off. We got to our location a couple of minutes before our drop off time (2pm). Unfortunately our drop off time was the same time they closed. When we got there the building was locked and no one was inside. We called customer service for what we should do and she suggested we drop it off at the local airport and we would be charged over $300 in fees. I said that wasn’t fair since we were at our designated location before close. She said ok she spoke to someone and that I just needed to call customer service after drop off and we would be refunded. I asked her several times if she was sure because I didn’t want to get stuck with this fee because this was not our fault. She said yes.

Where do I begin! These crooks' hidden fees are unreal! They charged me for snow tires on a vehicle when they had no other vehicles to give me! They charged me for "damage" on the vehicle when they did not do a follow-up walk around! When I asked for pictures or proof they did not provide them! I may be wrong but I know there was no damage when I dropped it off!!! Watch out for these crooks!

Over 150 people waiting on line with their reservations in hand to get their reserved vehicles at Tampa airport on April 4 at 3:30 pm with two employees working the counter at an average of 15 minutes per customer. Furious customers in a frustrated state of affairs. Many leaving to find another rental company, which fortunately we had Hertz gold car membership and got a car. I took photos since no one could believe it. We called Budget to complain and cancel and they had the audacity to say if we cancelled, we owed them a cancellation fee. No apologies or understanding. Never again will I use Budget.

I had a very positive experience with Budget Car Rental. I made a reservation the night before. I got a good online price and I prepaid. I used digital check in. When I arrived, the next day, I spent only about 10 minutes at the counter. The car, a Mitsubishi Outlander, was clean and ran well. The staff was professional and friendly. I would use them again.

I rented a vehicle from Budget Akron OH one way to Detroit MI. The vehicle had crack on the windshield before I rented it and the agent noted this on the rental agreement. One month after the rental Budget charged my credit card amount of $313 and claimed that was due to cracked windshield. I called customer service and was put on hold for hours then submitted tickets online in their website. Again no reply, no luck. I got ripped off $313 dollars.

I've been trying to contact Budget support for 3 days now. I am now 2 hours on hold and they are not rushing to answer the call. Support is NOT available on their website. Instead of changing my reservation, they added another charge...

This was terrible. Had a 10am reservation in St. Louis. Waited 40 minutes to get a vehicle & still did not have the vehicle I reserved. Staff used excuses, & worried more about masking people than doing their job, even though local policies did not require masks, Budget did not, and the Budget website and reservation details specifically stated masks were "encouraged," not required. Meanwhile, one of their employees failed to wear her mask. Never renting from Budget again.

I did a prepaid amount online to rent from budget went to pick up car and the cashier said they have been sold out of cars for a week. They have held my refund for 2 weeks. No explanation. I have tried.

Don't believe me this company sucks. Call this number 844 705 6426. This is the 24 hour roadside assistance number. Ya know for when your rental car breaks down. You would expect someone to answer it when you have a problem. You would expect if no one can answer you would be put on hold till someone can. Well I have been calling for 3 hours and I get disconnected every time. NO answer, NO put on hold, No options. Just disconnected. I have also tried the national number, the location I rented from. All I get from them is CALL 844 705 6426. NEVER AGAIN. PLEASE WANT TO KNOW THIS IS FACTUAL CALL THIS NUMBER. You think this number is some scam I put on hear to have you call me. Then please go google and ask for the Budget Roadside number.

I cancelled a prepaid reservation and received an email confirming that I would receive a refund within 3-10 business days (minus a $50 fee). Six weeks later I called as I hadn’t yet received it. I was then told that if you cancel online, you have to phone them to initiate the refund. This is contrary to their information on the email.

Be Careful!!!! We rented a car with my wife in Los Angeles Woodland Hills and returned the car the next day at the airport. After 2 weeks we received a letter in the mail that Budget will charge us an extra $450.00 US because they have discovered animal hair in the car. Make sure the car is checked when you return it otherwise you might be hit with a charge. We never had an animal in the car and we were quite shocked to received this letter.

WARNING READ: I cannot say for sure if all Budget branches take part in these practices but here's what I experienced at the Mesa branch on AZ ave: First time rental was a moving truck, in which upon returning the truck I was informed a fee - believe it was $25+ - would be applied if I did not "fill the tank all the way to the top." My definition of "full" is when the gas pump shuts off, which it had. To avoid the fee, I had to return to the nearest gas station and put in another $1.19. All in all not a horrific experience but annoying enough that I took my business elsewhere for years.

Did the sign-up before I went, got there and the guy said I could not use my debit card. Said they run a credit check on customers, and that I should have brought a copy of my bank account all of which is not on the pre-sign-up page. Said my credit was not good...in the upper 700's but not good enough for Budget. I lost a days pay because of no car. I will be suing for the ** lies. This is the Sunny Isles location.

Booked a rental for 11 days through Costco and was quoted $847.03. I knew I was going to get the damage waiver so I was expecting just over $1000 total. I ended up paying $1,362.11 (still haven't gotten my invoice). NO IDEA WHY. Also, they put a hold on my cc for the entire 1300 plus a $250 "deposit". Why did I have to pay a deposit and the entire rental upfront? Car was a piece of crap anyway and I am glad I got damage waiver. So upset because I had to scramble to use money on my vacation because of a $1500 hold on my cc. NEVER RENT THROUGH BUDGET!!!

Brandon at this location is awesome. I have dealt with a few other rental companies and their employees the past few months due to some car issues. Hands down he was the most professional, accommodating and streamlined process out of all my previous interactions with other companies. I live in Robinson and moving forward will only rent thru Brandon and at this location. I recommend everyone else to save themselves the hassle or time searching by taking my advice and going here! And by the way, the car was filled with gas and perfectly clean… Which far exceeded the condition of any of my past rentals around our area or picked up at airports for during vacations.

We are traveling to Alaska with our family. Rented a car. Got an email in January saying we had cancelled the reservation. Lie. I called 4 times. The representatives were rude and unhelpful. Could not book another car because supposedly they were all booked. A month later we received an email saying they cancelled because the rates were wrong. Scam. Totally.

We rented car in Calgary on Jan 20. Our flight was delayed by almost 2 hours from Toronto. We met Victorino, who was very courteous and professionally helpful in helping us provide the car that we needed. As much it was great to interact with Victorino who helped quickly reserve us a car without much time, his friendly approach and a nice gesture was welcoming to guide towards car.

The wait time was two hours. They need an efficiency expert to run this office. There were 3 men working and it so long before we got our car that we will never use them again. When everything was done and paid for there is no excuse for such inefficiency.

In Aug 2021 I rented a car from SFO airport and few days later I dropped it off at the same location. The lady who received the car said that I will receive an email about the final bill. Few days later I got an email saying that the car was never returned and they are looking into it as a lost case. I tried to reach out customer service but there was a long wait and I left my number to be called back, which never happened. I opened a case too with the details for which I got a response next day asking for the details - where was it rented from, where was it returned, time etc, in spite of having the reservation number in the email. Few days later I received an mail thru USPS saying the same - car was not returned.

Please beware of this company because they practice bait and switch tactics when it comes to reservations placed via Expedia site because in my case they did not honor the reservation that I made via Expedia and cancel my reservation without my knowledge and charged me $50 dollars for them cancelling my reservation. They then charged me a higher rate without my knowledge that tripled my original amount made via my Expedia reservation. Buyer Beware!!!! Bad ethical business practices and I would never do any business with this company and I have already told my family and friends to stay away from them.

Simon at the Budget Car Rental location on Broadway in downtown Denver scammed me out of $1216 in fees!! I called Budget support to report the issue, and they refused to help. Be careful renting from budget!

We reserved a one-way Elite SUV from Budget.Com to pick up from O’Hare because our flight was cancelled to Florida due to blizzard conditions and we needed to get there. Long story short the car (a Dodge Journey - not an Elite SUV) had 4 bald tires, non functional windshield wipers and a pull to the right. My husband, myself and our two young children were put out in a blizzard in a car that was not safe. We were not able to exchange it until we literally demanded a different car at the Atlanta airport, at which point we were rented a Kia Soul (certainly not an Elite SUV). Customer Service has been an absolute nightmare and we have not been able to get a refund. I have been disconnected and given conflicting information, and will have to resort to stopping payment from my credit card. I will never rent from Budget again. Ever.

I made a rental car reservation for 7 days with Priceline, it was $370. Had to extend it 3 days with Budget because my flight was canceled. When I returned the car, Aziza at Budget Rent A Car in Flint Michigan she said they had to charge me $332 and that they did not get the payment from Priceline. She lied. They got the $370 from Priceline and they charged me an additional $332 for the additional 3 days. Not only that, they changed the daily rate from the Priceline rate so I got stuck paying a higher rate thru them.

I rented a car at the Fort Lauderdale Airport location, the woman at the counter by the name of Sheila was wonderful!! She was so kind, accommodating, & patient. I received the car clean both inside & out, with a great deal through Priceline for 4 days! Join the FASTBREAK program to beat the line people, lol!

We rented a car through expedia.com at the Las Vegas Airport for $357.00 for 5 days, when we wanted to pick it up they forced a $109 insurance on us that we did not need since it's covered by our State Farm policy and told us it's the law. Nobody came with us to inspect the car, and when we returned it their employee went straight for 2 little dings on the fender, telling us we damaged the car, but that's not all, the final bill had unexplained and unexpected extra charges that made my bill $562 instead of $357 for a 5 day small car rental. But I am not alone, they do this shady business with many people as I found out later by googling reviews, BE AWARE, RENT FROM SOMEONE ELSE!

I rented a car from Budget Saint Thomas from 1/20/22 through 1/23/22. When I went to pick up the car, there was a long line. I waited for around an hour before I finally got my rental car. I was told to walk over to a certain parking lot, given the parking space number where the car was parked, and handed a key. When I got to the car, there was no one present from Budget to go over the current damages to the car with me.

Do not rent a car from Budget! I reserved one that I just made yesterday less than 24 hours and even though it's 6 days till I pick up the car. Even though it's 6 days till I pick up the car. They will refund me everything but $50 that they get to keep. My grandma passed away and I decided to fly instead of driving 9 1/2 hours. I let the customer service rep know this. They said they could keep it until I travel again. I told them I wasn't on planning on going anywhere soon. They said they could cancel it for me and deduct the $50! AWFUL!!!!

I prepaid for my car rental and expected to go in, get my car, and everything would be fine. When I got to my hotel, I found out that my credit card was charged for extras I did not want or ask for. It took (4) calls to customer's service and opening a case to finally get resolution. I must say that their customer service people tried to help and did their best to find me resolution. Where I had the biggest issue was with the desk representative when I went to return the car. Freddie was not helpful at all, didn't want to hear about my issue, and would not even take my Case #. It was the rudest person I have ever dealt with with any company. I did finally get resolution when I made a final call to customer service and told them of how I was treated at the rental counter. Needless to say, I will never rent from Budget again. Countless time and anxiety spent trying to resolve what should have been an easy solution.

I reserved a car for a week for my son's upcoming wedding in Alaska. This week I got an email saying my reservation had cancelled. I phoned customer care to re-confirm my reservation and was told that my rate would not be honored. They offered a new reservation ($1000 more). So once they booked up, and price increased, they cancelled and left me high and dry. Wow!

ZERO STARS: Customers beware of added cost for your rental!!! Writing about my experience to help others…I rented a car from Budget car rental with a pick-up and drop off at Fort Myers International airport 1/18/22-1/25/22. I booked the rental through Southwest.com with the expectation of paying around $220.57, according to the estimated cost from the booking. What I paid in total was basically double that, $482.64!!!! I thought that possibly it was a safety deposit and that I would get some money back. I waited a few days and when no money was returned to my account, I called customer services. I was told that I pre-paid for gas, which I totally understand and have no problem with. However, what I did not realize is that I also paid $26.99/“PER DAY” (x7 days = $188.93 extra) for some kind of damage waiver that I apparently agreed to at the time of pick up.

If I could give Budget Rent A Car zero stars, I would. I rented a car from them recently for an eight-day trip. When I arrived at the pick-up location at the designated time, it was closed. I had to change the pick-up location to an inconvenient one, and the return location was changed to that inconvenient one as well. I called twice during my trip about changing the return location back to the original, as it was more convenient. I was told that would be fine but would entail a small reservation modification fee. After I returned the car, I saw a $413 charge on my credit card (in addition to the full cost for the rental, which I had prepaid). I spoke with Budget customer service, which "informed" me that returning the vehicle to the original location instead of the inconvenient one constituted a one-way rental. That is patently false. This company cares not a whit about its customers.

NO customer service, rude agents that hang up on you, no way to speak to a supervisor. Bait and switch tactics on their website. Not given the type of car stated on their contract, ie, clean. I was given a filthy car with a broken left mirror and such bad stains on the windows that I had to cancel my road trip. I could have lived with the dirty interior and the compact car but the windows were so hard to see out of I could not risk driving long distance with my children. Budget would not replace the car without me having to go back to the airport to pick up another one and it was just too late in the game for me to do this. What a yucky, scummy company. GROSS.

I reserved a vehicle on 12/30/2021 for pickup on 1/4/2022 from Atlanta airport for one day for $178.17. When I went to pick it up attendant wanted to charge $265.99. When I showed her the reservation she dropped it down to $178.17 on my CC. However, when I returned the vehicle at Tallahassee airport per contract they charged $200.85 on my CC. When I complained, the women at the returned desk told me to call Budget at Atlanta airport since they are independently owned. I called them a few times to complain but no answer from the manager's desk. I will never rent from Budget.

I hate to leave bad reviews. I understand that customer service is a difficult and thankless job. That said my experience with Budget rental was so terrible that I am trying to tell as many people as possible. Our initial experience was very positive. We got our car in a friendly and efficient manner, it was clean, well maintained and full of fuel. We went from the airport to the beach and that’s where the troubles began. I lost the keys. That’s my fault, I accept that and take responsibility. We contacted roadside services. They walked me through the process and assured me a wrecker would arrive within an hour to take us to the airport and we would have another car waiting.

I WILL NEVER RENT BUDGET AGAIN. 1st I waited in the quick checkout line at Charlotte Airport (because the directional signs pointed me there for Budget Rental) for 30 minutes only to be redirected without being assisted at all. 2nd, the initial vehicle provided smelt strongly like cigarette smoke, I immediately requested an alternate vehicle. The 2nd vehicle provided had a slight odor upon receipt, however once we began our travel and turned on the climate system; the vehicle had a ridiculous odor of **. The presence was so strong that it caused headaches and nausea.

I selected a car to rent scrolling down after selecting So West Airlines flight plan. The car selected compact was advertised for $57.99. The rental company charged $127.79 per day. Included in the cost Veh license recoup fee $2.80, Concession recovery fee $17.81, CA sales tax 13.80 Facility charge $10.00, CA tourism fee $5.51. Advertising a special price then doubling the cost is clearly Deceptive.

Here is a brief summary of our experience with Budget:

My name is Kevin ** and my phone number is **. I am writing to file an official complaint about one of your employees at Miami International Airport. His name is Ivan. I arrived at around 8:30 p.m. from Chicago on December 19. The car was dropped off on December 24th at around 4:00 p.m. The issue has to do with the $59.95 I paid for the use of the Sun Pass transponder. I was having a difficult time deciding what I should do. I was told I had to decide at that time whether I wanted it or not. No changes would be allowed after the fact. I am about to tell you exactly what Ivan said to me as I was pondering what to do. I remember vividly what he told me and it was deceiving at the least or even downright dishonest.

Budget Rental offers no designated walk up line for paid, online reservations. However, you can immediately sign up for Fastbreak and get a rental then and there. How stupid!!! I waited in line with 70+ people in front of me to get my PAID rental for almost 3 hrs!! Worst ever!!!

Why bother planning your trip ahead, PRE PAYING your car rental 2 months ahead of time? Don’t, Budget will take your money and NOT have your car. Oh and I checked in on their website, so is not like they thought I wouldn’t show up. No, they overbooked and had no cars when I went to pick it up. They told me they only had a full size car, when I prepaid for a category above it (note the manager actually lied to me and told me it was a category above, BUT IT'S NOT). Then the employees from the store told me "there’s nothing we can do, you have to take this car and try to exchange in another location". So Budget transferred THEIR problems to me. I would have to check with other locations IF they have my car and drive there to exchange it.

Made a reservation on line, paid for the extra insurance as well as one additional driver. On the way to pick up the rental, received a phone call that they did not have a vehicle for me. Contacted customer service, was told about an alternate location that had a vehicle if I could pick it up there instead, drive across town to be told they also did not have a vehicle for me. Once again, called customer service. Manager on duty extremely rude, when I inquired about speaking with his boss, I was told no! I was told at no site was there a vehicle available for me, I inquired as to why the reservation was allowed to be made and the funds immediately taken from my bank account if in fact there were no vehicles available. This man proceeded to tell me that a reservation is no guarantee of a vehicle. In order to get my money refunded it can take up to 10 business days. They were HORRIBLE in every aspect of the word and should not be allowed to do business in this manner.

Take your time to read. We are not from the US and this company was not able to help at all after our accident- would rather let their customers freeze to death. We rented a vehicle yesterday, Sunday, December 12th at 10:30am from Budget Chicago downtown. We were on our way to Forest City, we hit a deer 5 minutes away from Cedar Falls around 7pm. We called Budget roadside assistance right away to get some help and a representative said that she will send some help on the way and a towing company will be there to tow the vehicle from where the accident happened.

I called to rent a car and mentioned I was active duty but 23. They said I could not rent because I was not 25 so my mom did it. They charged MY card 930 before I even got the car and had no problem charging it to my card even though they made the reservation under my mother's name. After the phone call we called back to ask about a security deposit because they didn’t mention one. They said one of $250 had to be made but didn’t specify a card. When we arrived at the Budget after our flight with my 2 month old baby, they refused to accept the security deposit because the card wasn’t in my mom's name. I reminded them that the card they ALREADY charged for $930 was under my name and they didn’t care. We then found out active duty can rent a car before they’re 25. I tried to switch the name on the reservation and they said I had to call their supervisor to change the reservation name.

I returned the car on time, but the employee didn't scan the barcode and give me the return slip, turn out the system showed I returned the car late. Call the customer service kinda said it's all my fault that I didn't get the return slip. I mean I already ask their employee to check the car with me, what else I can do if he didn't give the return slip? Next time, Please make sure you get the return slip before you leave the car!

Rented from Budget, had an accident, tried for days to tell them about it and where to find their car. Shuffled from phone to phone. Emailed, faxed and verbally filled out accident report. Accused of not returning car. Told I could never rent from them again. Talked or wrote to rental agent at airport to corporate offices. After three months they finally called for report on accident. Sent police report. Never heard from them again. Rent from them but pray you never have an accident.