British Airways Reviews

My mother went on a 2 weeks holiday to attend a relatives wedding ceremony. She left November 26, 2007, on British Airways; unfortunately her baggage did not arrive to the specific destination that it was supposed to. Until now, December 5, 2007, my mother has not receive her lost luggage. She is so upset that she couldn't enjoy the wedding ceremony that she especially went back home for. She had her clothes in that luggage that she was going to wear at the wedding, and Christmas gifts that we all sent for our relatives and cousins. They are all gone. My mother has been calling every single day for her luggage's whereabouts, but no one could help. I want to know how such a big airline like BRITISH AIRWAYS could not find luggage for 2 weeks? What is taking BRITISH AIRWAYS so long to find something? When we send off our luggages into cargo, there are sticker tags attached to the luggages with our names and such information, is there not?

British Airways lost luggages - we had to travel with no luggage and now we are home British Airway still can't find them, it has been a month!!! The website doesn't tell anything, all people in the Florida office can't help, all they could do is ask the airport to find it. Don't understand why a major airline can stay in the business in this manner. They just don't care about the customer.

On Friday the 18th May my wife and booked in at Edinburgh airport for the 15.15 flight to LHR and on to Baku on the 2105. The 15.15 was delayed but the BA staff at the boarding area said they would try to get us on the next flight. We did not get the next flight because they only took people with hand luggage. When we finally arrived in LHR and were transported round to terminal 1 we missed the flight in spite of the ground staff telling us to hurry. When we arrived at the gate we were told we had already been removed from the list.

I made a travel reservation for a flight to Johannesburgh, South Africa on the British Airways website on 09/01/2006 and did not intend to purchase the ticket at the time, but due to a technical glitch on the web site, it erroneously converted the reservation into a booking using the credit card information I had provided for the reservation. I called the customer service desk within an hour of the error to rectify the problem. The customer service representative I spoke to confirmed that since Johannesburg is a card sensitive route, the booking should not have gone through on the internet, and asked me to leave my contact details for a supervisor to call me back to resolve the issue. I have not heard back from British Airways since then, and the amount in question has not been refunded to me. As a result, I contacted customer service again on 12/01/2006 and the representative advised me to fax in a written request to initiate the refund claim. I faxed in the refund request on 12/05/2006 but had still not heard anything from the airline as of 2/28/2007. When I called for a status on the update, they are now telling me they cannot refund the amount back to my credit card but can only give me a travel voucher to use on a future flight. But since the original reservation was for a vacation, and I don't intend to fly back there, a travel voucher will be useless.