British Airways Reviews

British Airways’ gross security negligence was in giving my ticket to someone else and thus causing me to need a replacement ticket, to wit their employee gave a replacement ticket that was not viable and left me stranded for two weeks. I thus required the assistance of the London US Embassy to return home. This was truly unethical. Four months later, British Airways still has not refunded my the $5K incurred as a result of their negligent employees. They just email repeated times requiring the same information already submitted on their site and via email and despite mails stating info was received.

In a recent flight the BA App and emails from gave flight timings as 12.40pm but without any vintimation the flight doors were closed almost an hour earlier and the flight times changed to 12 noon. We had to plead with boarding agents to reopen the door and let us board even though we're at the gates 1 hour before the scheduled flight time.

They steal your money and lie. I paid extra for Premium Economy Flex to select the seats we wanted to fly in. After 6 calls and being lied to every time telling me the most unbelievable things including that my payment only partially went through despite an email confirmation on day of booking to the contrary, finally a Customer Disservice agent admitted that I had paid for the Flex and that we were moved because they decided to fly a plane with a different seat configuration to sell 50 more economy seats as opposed to 24 Premium Economy seats. I was told I could cancel with full refund (told this on day of departure) or fly and complain after the fact.

Disgusting experience absolutely worst ever. Worst customer service. Everything is so fake and impersonal. You can't find a office or deal with live human ever. Robots online waiting blah blah. I flew for years and was great but this was horrific. First flight since pandemic, first flight since 2018 and was hell. Everytime they sent email about info or checking in for flight etc. You try to do it and it says it's not working, it's not available. What is wrong with you? I somehow got time wrong as nothing ever worked. I thought my flight was 500 I got to heathrow 200 and was told my flight left and no more flights now. Furthermore they didn't care, didn't help, were not nice, were not professional and told me I just lost my ticket and no rebooking or rescheduling me on another flight. They didn't care a bit that I was alone stuck in london and confused what to do. The supervisor was so nasty and treated me like a terrorist. It was disgusting and horrifying and the worst. Nasty, mean, unprofessional, uncompassionate, self serving people.

My unfortunate experience with BA when flying from Miami to Lisbon. BA lost our luggage, provided lousy service and no refund received to date. So, hopefully, your luggage does not get lost by BA. Hopefully, BA customer service delivers what they promise you. Hopefully, the refund arrives at your bank account as promised. Hopefully, you avoid flying BA!

BA staff wrongly claimed my valid UK Graduate Visa wasn’t multiple-entry. Ignored embassy proof, denied boarding, ruined my trip and hotel booking. No apology, no accountability, zero professionalism.

During a 12 hour flight, the in-seat entertainment system was not working for three of the four seats my family occupied. I was told by the on-board steward that I should purchase wifi and I would be credited back as a solution to the problem. Seemed like a good solution to me. Unfortunately getting the refund took more of my time than the value of the purchase cost. I was never able to speak with a human. Rather, a series of emails back and forth where the responses seemed like no human was actually reading them. I do not appreciate wasting my time for such a small dollar amount but it was principle.

Remember the fire at Heathrow? I was scheduled to fly home that day, but of course the flight was canceled - and to be fair it wasn't BA's fault that the airport was closed. This was the return leg of a round trip fare. I flew half of the trip so you might think they'd refund roughly half of the amount paid, but they refunded a fraction of that amount. I asked them how they figured the amount and they had absolutely no justification at all. You're at the airlines' mercy after you've purchased the ticket. The only recourse is to let others know and to avoid BA for future flights.

Severe safety issues caused flight delay overnight - after we started the takeoff procedures it was determined both main and backup brakes were non functional. Hours with no information, just running around the airport trying to figure out how we can get our luggage, where to sleep. Spent many hours over the last six months trying to get the airlines to comply with the EU law and provide compensation. Nothing but lies and deceit.

Back in September, on our way home from Italy, we we're booked on the EXACT same flight as our two other friends. For some reason our early morning flight was cancelled with no warning to us, but our friends got on a delayed flight. They traveled home and we were left in the airport to fend for ourselves. At this time there was nobody you could call for alternate routes, their "customer service" team wasn't even open. At the ticket counter we were offered to fly home two days later or book a new flight and request a refund. Since we did not have the option to stay for two more days, we cancelled with the promise to get our money back for the leg of the flight not travelled.

DO NOT BOOK if traveling with children- EVEN if you pay to upgrade your seats-you are NOT guaranteed those seats or to sit together. BRITISH AIRWAYS took our paid upgrade seats and scattered us in the back of the plane in MIDDLE seats. Our child was made to sit 6 several rows ahead of us in between 2 strangers! We checked into our flights 20 hours before departure and had our seats that we paid to upgrade were still there. Once we checked our luggage at the airport they gave us our boarding passes. I didn't look at them, why would I check them.

I was scheduled to be on a British Airlines flight to London on August 1st, 2024. The airlines cancelled the flight 24 hours ahead (claiming weather so they didn’t have to pay for our hotel) even though several other flights went to London that day on their airline. I have been attempting now for almost 6 months to get a refund on the extra I paid for seats on the cancelled flight. I reach out every month and am told it has been submitted to the refund team and sorry for the inconvenience. This should be an automatic refund since they cancelled the flight. Of course there is no way to contact the refund team and customer service is no help. It’s frustrating that an airline can keep my money for something I never received!

Absolutely avoid booking any flights with British Airways. My recent experience with them was nothing short of a nightmare. Their customer service is shockingly inadequate, their website is a mess, and their overall member experience is undoubtedly the worst in the industry. Despite hearing warnings about their service and luggage handling issues, I decided to give them a chance. Regrettably, they lost all five of my bags. While I did eventually recover four of them, it took two days, resulting in extra baggage fees due to connecting flights. The fifth bag arrived a frustrating six days later.

I can only say that they really suck. They have no means of updating claims. They will deny claims without a reason and you have no one to report it to. They will have you fill out a form but then ignore the form. They lost bags on first leg of trip. I was without my bag in europe for 10 days. I had to buy clothes but they refused to reimburse me even though I submitted receipts within the the time period. They said they sent email but never got it. I could reply cause I didn't get it. I couldn't call they have no number except for the call center that can only "escalate" the matter but you'll never know. BA hides because they are crooks.

I had an absolutely terrible experience flying with this airline. My journey started with a flight from Brussels to Los Angeles via London. Due to a delay on the first leg, I missed my connecting flight in London. Although I eventually arrived in Los Angeles after several hours of delay, my checked baggage never did. The airport staff provided no clear guidance on how to retrieve my luggage, leaving me to make multiple calls to their customer service. To make matters worse, the representatives I spoke to were rude, unhelpful, and even sarcastic, adding to the frustration of an already stressful situation.

British Airways is a joke of a company. Our bags have been missing for 11 days and still have not been returned to us. British Airways has made no effort to return our bags to us and have no care for their customers.

My experience with British Airways has been pretty miserable. We were required to check our small carry-on bags because we were assigned one of the later loading zones. (There were only 8 other passengers in our compartment, so it wasn’t a space issue.). We didn’t get our luggage back for days; and the burden of getting it back was placed on us. It was a time-consuming, chaotic and frustrating process. Our missing luggage resulted in a lot of inconvenience on our end, including about 4 extra hours of travel and car rental. We were assured we would be reimbursed for essential expenses but the process required to collect reimbursement seems designed to discourage you from even trying. British Airways’ customer service is among the worst I’ve experienced.

Took this flight returning from a business trip. While the business class seats are quite good, the food is what you’d normally find in economy. The crew were friendly though, which was nice. LHR airport is hideous, easily the worst large airport in the developed world. But the worst part is BA customer service. For some airport problem my luggage stayed behind. This was 2 days ago. They promised to put it in the next flight, which they did. But my suitcase is sitting in Dulles airport for more than 24h (as my AirTag shows) and I can’t manage to get in touch with British. The online chat is a bot that keeps sending me to the page where I can file a claim (already done) and there’s no way to get a human. The call center is another bot, which, upon hearing the word “luggage”, texts me the same link and hangs up.

Our (my wife and I) seat upgrades were changed last minute and we were placed in regular coach seats on a flight from Atlanta to London on August 26th, 2024. The next day we filed a claim with British Airways to get the money back on the seat upgrades we purchased but never received. Over 3 months later and 8 plus phone calls, no money has been reimbursed to us. What is most interesting is that it is virtually impossible to speak to a human being in the "customer relations" department. We've been lied to multiple times as far when we would be contacted. It should be so simple and easy to reimburse money for services never received but it seems as if they are holding on to our money to make a bit of interest on it. Do this multiplied by thousands of passengers and that adds up to mega bucks that most likely goes right in the CEO's pocket.

I'm having trouble recalling a vendor or service whom I had as much trouble as BA. Certainly no air service. I have spent b No less than a total of 9 hours between phone calls and IM messages trying to solve the simplistic of matters. I cancelled a glitch, had credit and needed to rebook. Once I finally got booked I am told I am unable to make any changes myself or checking. My IMs last over 45 minutes. The last call over 1:15 hours. I am uncertain how this inefficient and troublesome air service vendor is still profitable. Right now, after all this, my new reservation is still unavailable on the app or PC website. It shows "cancelled" yet each time I text or call I am told. 1. All seats, any are paid extra about the $1000 I just spent. I cannot make my own seat changes. All check in has to be done at the airport. That I will not be able to manage this booking to change a date in any way myself.

I purchase seat assignments on BA and paid $99 a piece for my wife and me. When I checked in those seats were not available because they changed the plane configuration that we were flying and put us both in the very back of the airplane in middle seats. When I talked to them at check-in they told me they understand that I pre-paid for those seats however there is nothing they can do as there is no other seats available. When I asked for a refund for the pre assigned seats I paid for after I came home they denied my claim even thought their FAQ says they would. This was a breach of contract and BA cannot be trusted. I also went through my CC company to try to get this resolved and BA also would not refund me the money.

British Airline staffs unfortunately do not know their own policy. This has got to be the worst airlines ever, if I could give zero, I would gladly do. I flew in AUGUST from Vienna to BWI with BA, the agent at the reception counter charged me, but because she wanted to rip me off my hard earn money. She charged me on my cabin bag, meanwhile their policy says cabin bag up to 23kg and 1 personal item up to 23kg. I had 1 personal and 1 cabin bag only. I had way less than 23kg. The dimension was also measured accurately. She started to argue that it is 8kg, "No maam. My ticket says I can have up to 23kg." I contacted them, up till this moment they did not refund me. You can only submit complain and they would not do anything about it, you cannot resolve anything over the phone. This people are rouges. British Airways, you stole from me and I am never going to fly with you in future. I read your policy before purchasing my ticket.

I flew BA to Berlin based on AA ONE World alliance and being an Citi Admirals Club member. I selected economy plus for $1500 and could have selected basic economy at $690. Plus I had to pay to select a seat for each seat per flight on BA. The whole flight to London you could smell the bathroom urine, they ran out of food by the time they got to my chair and I could not access the BA clubs during connections… then flying back to LHR to return to Chicago, no coffee or juice in the AM unless you paid for it (even after paying to select a seat). You cannot cut cost to increase profits, You need repeat customers… I will not fly BA again and am reconsidering my AA allegiance for international travel.

So I was going to go on a holiday to Stockholm (from Heathrow) with my parents (only 3 of us). We were all looking forward to it and it was going to be my father’s birthday so everything was nicely planned. Upon arrival to Heathrow we waited an hour in the car park for the person to pick our car up. After this we went into terminal 5 getting our boarding passes and waited to go through security checks. When our boarding passes got rejected, we were then called to a desk and were told that we had been kicked off the flight because we were too late getting in. We tried explaining to them that we had been held up in the car park, when they revealed to us that if you are not present and going through security within 35 minutes before the departure time then you get kicked off the flight essentially and you cannot get on at all.

I am extremely disappointed with the lack of customer service from British Airways. I have been waiting for over 8 months for a resolution to an issue I brought to their attention, and all I've received are generic emails apologizing for the delay, but with no action whatsoever. This is not the level of service I expect from a major airline. The sheer amount of time I’ve waited for a response shows a complete disregard for customer concerns. It's clear that customer satisfaction is not a priority for British Airways. Avoid if you want timely support or any semblance of accountability. I will seriously reconsider flying with British Airways in the future.

First they were not my choice. A Iberia booking set me for connection with them with a time for it of 1:50 hrs. The flight was delayed according to them 35 min but not count time to get out of plane walk to security and your next gate. Staff 0 helpful at any point since before to board to land and at customer help, they finally get me in a direct flight as originally until next day and was told to pay my expenses for hotel and food and then make claim. Did not explain the rules. Just hand me a book. Also was told a Big lie that my suitcases were sent in the original flight so have no clothes or personal cleaning supplies as they requested to check in my carry on.

My wife and I were on our return trip from Barcelona Spain to Phoenix Arizona. We flew through London and had to make a connecting flight. The flight out of Barcelona was so delayed that we missed our connection. British Airways (BA) knew I would not make my connection and rebooked me to a later flight. The problem was that I had business class seats that fully reclined to a flat bed and they rebooked me to economy. I have had two open heart surgeries and have a bad back and do not like to travel on long flights unless I have the nicer seat. I was not given any opportunity to have input into the rebooking process and was simply handed my new boarding pass and told "here you go, you will make this connection." I was not given any compensation and told that if I have a complaint, it will take 4-6 weeks to get an answer (no guarantee of compensation, just an answer).

British Airways provides very poor flight experiences. On my way to Paris from BWI, the first flight was late for more than 2 hours and I missed the connecting flight. And then the alternative flight was cancelled for no reasons. When I finally arrived in Paris 8 hours later than my original plan, my luggage is missing. It took seven days for them to locate my luggage and deliver to the hotel I stayed.

If there’s something below one star I will do it, it was very bad experience I ever had, poor customer service and they don’t give chance for call because of how much problems they have, you better leave with no luggage because you gonna end up without any doesn’t matter what.

I have been traveling from Frankfurt to London more frequently and switched to flying with British Airlines because they had more flight options and reasonable fare prices. I really wanted to give a review after having such a good experience. I missed my flight due to traffic and was having a hard time getting a new flight sorted. The BA staff at Heathrow really cared and helped me to get on the next flight. All the staff under super stressful conditions of huge lines of people and a crowed desk still were so friendly and supportive. I felt I needed to post this review because we often review when we are upset with service but my experience with all my recent flights has been so positive.