British Airways

I flew with my 6 year old son from Hyderabad, India to Denver, Colorado via Heathrow, London on July 21 2022. My flight from Hyderabad to London was delayed (Not sure what was the reason for delay) for 2 hours. Because of the delay, I missed my connecting flight from London to Denver. There was no help or guidance at Heathrow airport on what to next. Waited in line for almost 6 hours to talk to someone and they rebooked me for 23 July. My son has lot of food allergies and he really can't find many options to eat outside, so requested them to give me a flight for 22 at least and I told them that I would pay extra if needed. Customer service representative said that your are lucky to get the tickets for 23.

Our EasyJet flight was cancelled on Sunday so we booked 2 tickets for a British Airways Vueling flight on the BA website. They charged us for the tickets and gave us a booking reference, but no confirmation email/boarding details were sent. We went to the BA/Vueling desk where we were bluntly informed that we were not on the flight list and the booking reference was invalid.

Baggage lost, was advise by I erica staff that the baggage was found in London and would be on next flight to Madrid. Was provided follow up number but when calling staff they said I had to wait. Shown no concern and said not our problem blamed airport. I have provided details in Spain a week has past and still no luggage. Getting reimbursed for buying a tooth brush and some clothes was next to impossible… This airline e is the worst experience I have ever had. Would not recommend even as a last resort. Lost all my medicines, scripts, and show not concern. All they say is you have to wait. A split nightmare.

WE sent this complaint to BA after my sick daughter’s devastating experience with BA yesterday on their flight from Johannesburg to London UK. It's a new thing that they want to kick a minor child off a flight because they are overbooked. Unfortunately it's not new their special assistance is very unreliable. I now have PEM today too after all the stress and spending hours on the phone trying to help my daughter.

This airline not only has the WORST (non-existent) customer service and lack of knowledge of their aircrafts. Terrible food and most uncomfortable and hard to endure long haul 11 + hr flight. The aircraft was very old - with no entertainment available (when it did work, the screens were smaller than a small iPad, and it only had 3 outdated movies available), wifi also not working. The seats had rips in them and were filthy. The seats were uncomfortable (and this was not economy seats - so I can't even imagine how bad those would have been). Food for premium had no difference than regular meals - even though you pay a premium.

BA has swirled down the drain. Truly. Trying to use your vouchers from that covid trip that didn't happen? You know the one you spent thousands of dollars on? They don't honor it. You can't book online using it. Ok, so you call them (like it says) right? Well, a recorded voice tells you they are not helping you and then hangs up. NO JOKE. We have been trying to book for days. WHAT A SCAM. BA must have made millions absolutely screwing people from their travel vouchers! The execs should be indicted, the airline scrapped, never to reappear again.

The outcome was great. I can only speak for myself, but appreciate the frustrations that many share in their reviews. I couldn't get through, my emails not answered, but I knew they had problems and like many companies are trying to recover from a global problem and still don't have the staff or people in the right places? What company does? So the bottom line is, when I did speak to someone - they were great, they did help and did solve my problems and were full of apologies. My advice, be patient, they will get to you and if your situation is like mine, they will help. Thank you to all the people involved at BA and thanks to Sean ** who is trying very hard to keep the big plane wheels turning in what is still difficult times for the airline industry.

This is absolutely unacceptable. BA had me wait on hold for 58 minutes only to tell me in an email that I can’t use the voucher I earned by spending $30,000 on your credit card. Next, BA gives me the run around about why you took 10,000 points from my Avios account on when none were redeemed, blaming it on Chase. I called Chase and they blamed BA. As I live in the US I cannot just use a overseas only voucher to travel when BA says. After all I booked a trip within the original timeframe that YOU (BA) canceled, not me. I will take my business elsewhere if you people do not make this situation right.

Terrible, disgusting food, very rude customer service, cancelled return flights with less than 24 hours notice, extra charges, wrong information given. Overpriced. This is a premium price for a extremely low budget service with all of the extras removed. BA should now be called Budget Airlines. If you like me haven’t seen for a while you need to be prepared that this is going to be a much worse version of easyJet. They have removed free checked baggage for very long haul flights. The food has got to be the worst food I’ve ever tasted in my life and I don’t know how they managed to find something quite so bad.

Our horrifying travel experience with British Airways in Paris. The website was extremely confusing and we couldn't find the information anywhere stating that the covid test needed to be taken a day before. Here is what we found on the BA website before our travel on January 8th 2022.

First off, I would like to say that I have flown with British Airways for many many years in the past. Since Covid hit, they have gone downhill and past. They ruined our family trip for Christmas to Germany. According to the German Embassy, U.S. Citizens who are fully vaccinated were allowed into Germany for Christmas holiday. British Airways employees at their check in counters for First Class in San Francisco refused to give us our boarding passes to Germany stating that Germany closed their borders to all but German Nationals. This was entirely untrue.

I booked a return ticket from Toronto to Lagos through TravelStart and when I could not fly as a result of being deemed unfit to fly since it was health related, I called British Airways and spoke to not less than 4 agents to help cancel the flight but they insisted I should contact the agent which is TravelStart. I told them travel start were not promptly responding and the time difference was huge as they are located in Lagos, Nigeria. Eventually travel start was able to remove me from the flight before its take off but kept tossing me around about how to get a travel voucher or refund.

I spent $300 yesterday for seats in business on British Airways. After I changed my flight today... they refused to refund my money. Still not sure why you pay for an assigned seat in business class.

I booked 2 business class tickets from Denver to Marseille and then from Paris back to Denver for May 2022. I needed to cancel the trip and was informed the $700 I paid for advance seat selection was non refundable.

When flying on third world airlines to distant parts of the world I don’t expect much and then rarely disappointed, but I was shocked to see how British Air has descended to third world status. They lost my luggage twice during my trip from Philadelphia to Nice, France including our baby stroller and car seat. Then once aboard their so called COVID rules descended in a free for all whereby passengers walked freely about the First and Business class cabins without masks complete unchallenged by the stewardesses. After all their promotions about safety British Air’s actions were not following their promises. We will redirect all further travel to United, Swiss Air, Emirates and Cathay Pacific.

Worst airways I have never seen this kind airways and customer service. This is really a bad experience that no one had faced it. I am travelling from Boston to Hyderabad via London. I have called customer services multiple times before I am going to airport regarding required documents to carry. They said about Covid19 documents but they never said we need to carry a valid USA visa stamped in the passport. When I reached check in counter, the customer service verified all my documents including Covid-19 (RT-PCR) test results. Everything looks good, but they asked me to show valid US visa stamp on Passport.

For the fourth time our trip has been rescheduled due to what they call “cancelled flights.” While re booking more and more payments have to be done on seats, what started as a 1 stop flight is now a 3 stop flight and not even sure of cancellation in one of those either, personnel is incapable and unprepared to resolve issues. Will not recommend this disastrous airline, family trip from Las Vegas to Rome is a mess due to British Airways lack of commitment and total disregards to customers who have paid a very expensive business class tickets.

I will never in my entire life or my family fly British Airways again. My original booking says 5hrs for connecting from London to Boston which I can endure but I got to London and got to find out it was changed to 11hr layover without notification. This is frustrating being my first time with British Airways. Eleven good hours without any alternative. I didn’t pick this flight, the airline did.

I was traveling with my wife (Note: in business class/club world) from Seattle to Bangalore via connecting flight in London and we reserved our seats together while booking the tickets. But mysteriously they changed it later and when we got our boarding pass, they assigned 11h and 5d. Called several times but they couldn't do anything and gave us weird explanations like maybe someone else needed those seats and there are no other seats together available. When we boarded, the whole plane was empty and still they didn't allow us to seat together. When we arrived in Bangalore (India), we had to wait 4-5 hours for covid results, looks like this is required only from passengers coming from UK and SA and again they didn't tell us anything related to this. Stay away from BA and avoid UK for connecting flight.

British Airways cancelled my flight twice within two months. I have booked through trip.com. Just because I have booked through agency now British airway pushing me to accept a refund only voucher which I refuse to accept but what did do with my money? End of the day I paid them through card payment and I should get a refund through my original payment method not just voucher. What shall I do with the voucher? It seems they are forcing me to take British airways. I am sick of them. I don't want to use British airways anymore now and In the future. Said I have to book directly through them in order to get my full refund. It is ridiculous.

I had purchased a ticket ** for my wife…for flight scheduled to depart from Chennai, India (MAA) on 27th Jan 2020 to proceed to Seattle Tacoma Airport USA. The flight from Chennai was cancelled. I applied for refund on 21st December. The ticket was purchased by me using bank to bank transfer… The account to which the funds were to be sent was given by BA customer care executives and ticket was issued only after receipt of money in BA account. Despite several telephone calls to British Airways customer care as well as requests lodged through BA website… Refund has not been made till date (16-1-2021).. Refund not received NEITHER IN my account from which payment was made to BA…, NOR in my wife (passenger)‘s account… BA customer care executive asked me to provide the passenger’s (my wife’s) account details, which I had also provided.

Due to illness we could not take our flight. Although we did not have a variable ticket, they canceled our flight, and we received a voucher for the full amount. Thank you very much. The customer service team is very friendly and helpful.

I booked a flight ticket online from my mobile phone. They charged me but never issued any booking reference and never email me any flight information, After months of calling and writing to the customer service, They accepted to refund me, and then 2 months later they decide they won't. This is a shame.

I called several times in a month to confirm my mothers flight from Cyprus. Agent Kenny confirmed everything and said that despite the pandemic my mother could depart from Larnaca to arrive to NYC. My mother is very sick and disabled and she was supposed to see the doctor on NY the day after the flight. It turned out she was stopped at the airport and could not leave. She got a panic attack and ended up in hospital. I also bought 40$ insurance for refund in case something happened and the flight gets cancelled and today their supervisor Alvin ** told me wouldn't be able to issue the refund. Their booking agents are a BIG SCAM and I am filing a lawsuit against them!

BA deserve to go bust as they suck. Called 4 times on an international call. Waited over 40 mins on each call and they still could not send an e-voucher so I can book my flights. The 4th time I called about the same issue they said I will have it in 24hrs. 5 days later nothing. Tried calling them again and when he heard I was upset about the whole thing he hung up. Very professional staff!!!!

My flights were cancelled in April due to COVID which is completely understandable. I asked BA to refund my new bank account as the one I paid with was closed as I had since changed banks. They said they had to refund the closed account but it would bounce back to them. Once this happened I was assured I would get a call to provide new account details. I thought this was a poor process but having been assured this was normal I accepted.

I realize that the COVID 19 Pandemic requires adjusting our expectations of what overwhelmed businesses can accomplish. However, I’ve been patiently waiting five months for nine airfare refunds requested due to British Airways cancellation of a family trip to Europe. A quick breakdown to give you some context: March 15 - flights were cancelled by BA with request to wait a few weeks to submit a request form.

Single handedly the worst experience I’ve ever had with a flight company, and EasyJet held me captive on the tarmac for 8 hours. We’ve been misled, lied to and been tricked out of over £1,000. They won’t acknowledge any wrongdoing and were hands down the most disgusting company I’ve had to deal with on the phone. Their customer service team were rude and insulting. I urge anyone thinking of booking with this company goes elsewhere, even if it’s slightly more money because this company deserves nothing.

B.A is a company where A refund's exceedingly rare. They seem not to care. "Got your money, so there!" They will just leave you up in the air. We have jumped backwards through hoops and still had no response. Stressful and time-consuming. I will seek publicity if this is not rectified as our refund is badly needed now. Contact Stefan & Bethan **. ** to sort it out asap.

Traveling Int’l First Class Miami, New Delhi early to mid March as Virus concerns increased. Recording for BA directed you to Website stating “high call volume“. Website directed you to not call and go to “Manage My Booking“ that site stated change of destination, date, or both are Free. Yet we were charged $962.80. Anna ** in Customer Service said, repeatedly it's too late and we accepted it, even though we have it in print Free. Never have I dealt with a Company with so little Integrity, and character which I assume is where why Anna ** Is so despicable. The worst Corporate Culture I’ve ever observed. No sense of “Do the Right Thing“. The Airline Industry would if this Company didn’t exist.