British Airways Reviews

In trying to review my booking using the British Airways app it directed me to the website, while trying to see options for changing a flight due to an error on my scheduling, I selected a proceed button that I thought was going to show me options based on the information on the previous screen that canceled my booking. As the refund was instantly issued, customer service said they had no ability to assist. I couldn’t rebook without paying 3x more. I received an automatic refund of $187 for a $3000 flight. I have no recourse, their website is sham and a mess, the interaction because the app and website is fatally flaw and their customer service is useless, powerless, and confusing. Do not let your family or friends book BA, if you do- use trip insurance and do not touch their website- only call them- even to inquire- their website is horrendous and misleading, the app is useless. Only recommend to your enemies.

I’ve never felt compelled to write a warning about an airline before, but my experience with British Airways this week was so unacceptable that I want others—especially anyone paying for Premium or Business Class—to be aware. I booked a roundtrip Business Class ticket and paid extra for preferred seats. My credit card was charged, yet I received an email claiming there was an issue with my reservation.

I booked the flight. Will be there Airways on a business class from Los Angeles Angeles Tel Aviv. Flight from LAX to London was operated by American Airlines before boarding. I’ve been called to the counter and been told that my set was “broken” obviously they were oversold. And they need to down grade me. I obviously I was furious and told him I rather not fly at all so they told me the other option is to go with the letter right operated by British Airways. I agreed. They told me I needed to go to baggage claim to get my bag and check it in again with British Airways. Go to security all over again. Boarded the flight and I was very spectacle the chairs didn’t look comfortable and everything looked very old and it didn’t fail. The food quality was bad. It was like you get a meal. On coach on international flight.

While I like their planes and routes and they seem safe, their customer service centers are terrible. I recently had to cancel my flight and when I went to rebook it, the representative could not answer any of my questions regarding how the rebooking policy works. After I asked her twice why I was being charged for my rebooking she hung up on me without providing an answer. I called and spoke to another representative who then tried to make my booking but forgot to put my name in the rebooking so the “back office” rejected it. This is what I was told after I had to call back a third time to rebook this flight.

I am an emerald (top tier) BA customer with almost 3 million miles flown. I had to cancel 2 US to UK round trip business class tickets due to an illness. I notified the airline before the flight and was told by a BA representative a refund would be processed. When I didn't receive it I sent several follow-up inquiries. I received numerous emails over several months saying the claim was being processed and thanking me for my patience. Then one day they sent a note the case was closed. Since then they have been ignoring my emails. BA literally stole $16,000 from me! These thieves are the last airline I will ever fly.

BA APP does not work and we booked 2 tickets for BUSINESS CLASS and try to add passport information every time show system have issue on BA SIDE MESSAGE on computer. They do not allow to select seat in business class too. This big airline in penny-pinching business.

I had a confirmed booking in a higher cabin class, yet British Airways downgraded me at the airport without prior notice. The flight was overbooked, and I was forced to fly in a lower class. What’s even worse is that the airline claims they don’t offer compensation for involuntary downgrades, which is completely unacceptable and contrary to passenger rights. The lack of accountability and customer care is shocking for a company of this size. I will never choose British Airways again and advise others to double-check policies before booking.

We recently flew from London to Amsterdam and our luggage was misplaced. It ended up in Düsseldorf Germany for three weeks. The AirTags showed exactly where my luggage was and still British Airways couldn’t seem to get them to me. We finally were able to get them after 33 days only through my own efforts and nothing from BA. I filed a claim for reimbursement of expenses incurred while my luggage was delayed and I am having the same worthless experience with them again. No claim status updates, only that the claim is still being worked on and to check back later. We are now going on close to four weeks since I filed the claim. This has been and still is a completely frustrating experience. Stay away from British Airways!!!!!

I recently booked Club World tickets (business class) for myself and my son from Boston to Johannesburg. I paid $11,636.82 for two tickets. Where do I even begin? The seats were like sitting in an old-fashioned winged back chair with an ottoman that you would find in a 1800’s museum! No room, no privacy, hard and the passengers in the middle seats, had to climb over me in order to get to the bathroom!!!! That, along with being on the isle with people continually bumping into me, made it impossible to sleep and was extremely uncomfortable. Because the seats were not straight, rather set in a yin-yang configuration, my arm against the other seat had to always be bent or placed over my stomach.

I recently had a disastrous experience with BA and I will not fly with them anymore. It was an international flight from Barcelona to Brisbane, via Heathrow. The first flight was delayed one hour and a half, and I had to a very tight connection, I had to run with a very bag what it felt like for some kilometers through most likely the most disorganized airport in the world, take a train, and I barely made it, but my suitcase did not. It was delivered 3 days later, but, in the meantime, I had to purchase lots of stuff, and I am still waiting for some compensation for that The rest of the flights were impeccable, until the last flight, where BA was delayed again, and it caused me all kind of trouble and huge stress I checked the customer ratings and the average is 1.3 and one of their cons is frequently delayed flights. Need I say anything more?

Our nonstop flight London to Denver took 9½ hours. Our Premium Economy $$ seats had video screens that were black and didn’t work (all others were working). The first attendant I asked said she would reset system. Second attendant said the same thing. Neither ever returned to check on us. Third attendant said he’d send the Manager to us who could arrange streaming or some remedy. He never showed up. We had ZERO entertainment to help pass the time. Fourth attendant told me they are not allowed to give us free wifi unless we are in the Executive Club. I find that outrageous and the Customer Service severely lacking.

Excellent experience at the MIA customer service counter with Mary **. She was extremely professional, patient and gracious. Ms. ** made sure I understood my way around the airport by providing the TSA checkpoint and the closest American Airlines lounge.

Worst!!!!! Never travel through British. Their rules are the worst and nothing is clear. They can deny you transit for no reason. If you can avoid British, definitely do. They gave us some dumb reason and denied us the travel.

Bought one way ticket, Prague to London Heathrow on BA 853, a direct flight on July 7, 2025. It was two travelers (2 tickets) under one confirmation number. Just few hours before the flight schedule, was told that the flight was cancelled. No help at all at PRG airport, no customer line available to call. Was booked by BA on alternative, i.e. on Lufthansa with 3 legs: PRG - Munich, Munich - Frankfurt, FRA - LHR (basically supposedly about 2 hr direct flight, into 3 flights spanning almost 9 hours). That was completely unreasonable arrangements. No apologies provided to us. So, we decided to CANCEL the BA tickets and asked for full refund, in the spot at the airport, and received email confirmation for such cancellation and refund request. And then, about 9 days later BA decided just to refund ONE ticket into my credit card, used to pay for two tickets (we were on a family travel) -- without any explanation or email notifications.

Please get some English speaking people hired to answer your customer service phone line, absolutely unprofessional to hire people who can not put one proper sentence together!!!! This is BRITISH AIRWAYS.

After refusing to give me a refund following cancelled during covid in 2020 I have been attempting to use the e vouchers through the years with a balance of £400 left to use by the 30th of Sept but they have issued the voucher in the wrong currency as I travelled to this country on my last trip. Getting any help from their Indian customer services has proved impossible, each time I asked to speak to a supervisor they cut me off. I will never use this airline again and still fuming they did not refund me 5 1/2 years ago.

I am extremely disappointed with British Airways and how they handled my recent booking. I made an honest mistake while trying to change my flight — I accidentally clicked the cancel button. Instead of giving me a chance to correct this or offering any reasonable resolution, British Airways immediately enforced their rigid cancellation policy, leaving me out thousands of dollars.

BA0655 Corfu to London - Aug 22, 2025. When I boarded the aircraft, I was suffering from heat exhaustion and was extremely dehydrated. Without any indication or request, the flight attendant KIESHABEL somehow noticed my condition and brought a couple of bottles of water for me. She kept an eye on me and my wellbeing throughout the flight. KIESHBEL’s customer service was exemplary and went way beyond what has been experienced by most passengers, especially in recent years. The manner in which KIESHABEL treated all passengers should be used as an exemplar when training new cabin crews.

I booked a business class flight with British Airways 6 weeks ago and cancelled within 5 minutes well within their 24 hour time period and they have been giving me the run around for over 6 weeks holding onto $4,000 and no refund in sight!! I have been in the Travel business for over 40 years and I am absolutely appalled with British Airways the lack of care and response and refusal to give me my rightful refund. I have filed disputes with the bank and now it will be a lawsuit.

I bought a ticket for my minor daughter on British Airways, mostly with money and some with Avios points (about 15,000 points, which saved me about $100-150 or thereabouts). I received an email ticket confirmation. Months later, the day before my daughter was to fly back from her trip, I tried to check her in, ran into some problems, and called customer service. I found out she had been taken off the passenger list because the non-revenue-generating customers are low priority, and there were no seats left in her class per the ticket. To get her back on, I had to pay $650. Nowhere does British Airways warn its customers about the disadvantages to using their reward points, gained from being loyal customers in the first place. Avios is a scam, and British Airways is dishonest.

** **clowns. Too heavy to take off - how do they not know that ahead of time? Off load fuel - ok. Then stop to get fuel. 2 hrs late and zero buses to pick us up. 2/3 plane misses their flights because these clowns don't have buses waiting. Evidently Brit’s call them “better on a camel”. **clowns! Any other airline has to be better.

If there is such a thing as a negative star then I would. First, I should have listened to their horrible reviews because it's the truth. I have been calling their customer service trying to reschedule a flight because we are unable to travel. BA claims they didn't receive the payment from the bank (PayPal) therefore the ticket was suspended, called paypal and said they have no authority to suspend tickets therefore BA got their money. I have been waiting for a manager to call me (of course they were always unavailable and will promise a callback but never happens) and now the flight is tomorrow and still nothing is being resolved.

By far, the worst airline I have ever flown. BA does not care about its customers or being on time. My family of four missed our international flight connection from London to New Orleans. We had a two-hour layover in London but missed the connection because BA had no buses to pick us up on the tarmac. We sat on the plane for 45 minutes waiting for a bus. This was after already being delayed 45 minutes at takeoff. BA customer service denied our claims and purposely ignored the entire bus situation so they did not have to reimburse my family of four, including two small children. If you are traveling to Europe and can fly Delta or any other airline, I strongly encourage you to do so. Avoid British Airways like the plague. They do not care about you or your family, just profits. They will find every excuse not to do the right thing!

Worst customer experience ever. Flying from Madrid to London. Arrived at the airport more than 2 hours before flight time after having previously checked in online and downloaded my boarding pass. No check-in kiosk available, required to stand in line at the “Fast Bag Drop” lane to obtain a luggage tag and drop my bag off. Desk agents moved at a glacial pace (each customer averaged 10-15 minutes at the desk, for a luggage tag?!?).

British Airways’ gross security negligence was in giving my ticket to someone else and thus causing me to need a replacement ticket, to wit their employee gave a replacement ticket that was not viable and left me stranded for two weeks. I thus required the assistance of the London US Embassy to return home. This was truly unethical. Four months later, British Airways still has not refunded my the $5K incurred as a result of their negligent employees. They just email repeated times requiring the same information already submitted on their site and via email and despite mails stating info was received.

In a recent flight the BA App and emails from gave flight timings as 12.40pm but without any vintimation the flight doors were closed almost an hour earlier and the flight times changed to 12 noon. We had to plead with boarding agents to reopen the door and let us board even though we're at the gates 1 hour before the scheduled flight time.

They steal your money and lie. I paid extra for Premium Economy Flex to select the seats we wanted to fly in. After 6 calls and being lied to every time telling me the most unbelievable things including that my payment only partially went through despite an email confirmation on day of booking to the contrary, finally a Customer Disservice agent admitted that I had paid for the Flex and that we were moved because they decided to fly a plane with a different seat configuration to sell 50 more economy seats as opposed to 24 Premium Economy seats. I was told I could cancel with full refund (told this on day of departure) or fly and complain after the fact.

Disgusting experience absolutely worst ever. Worst customer service. Everything is so fake and impersonal. You can't find a office or deal with live human ever. Robots online waiting blah blah. I flew for years and was great but this was horrific. First flight since pandemic, first flight since 2018 and was hell. Everytime they sent email about info or checking in for flight etc. You try to do it and it says it's not working, it's not available. What is wrong with you? I somehow got time wrong as nothing ever worked. I thought my flight was 500 I got to heathrow 200 and was told my flight left and no more flights now. Furthermore they didn't care, didn't help, were not nice, were not professional and told me I just lost my ticket and no rebooking or rescheduling me on another flight. They didn't care a bit that I was alone stuck in london and confused what to do. The supervisor was so nasty and treated me like a terrorist. It was disgusting and horrifying and the worst. Nasty, mean, unprofessional, uncompassionate, self serving people.

My unfortunate experience with BA when flying from Miami to Lisbon. BA lost our luggage, provided lousy service and no refund received to date. So, hopefully, your luggage does not get lost by BA. Hopefully, BA customer service delivers what they promise you. Hopefully, the refund arrives at your bank account as promised. Hopefully, you avoid flying BA!

BA staff wrongly claimed my valid UK Graduate Visa wasn’t multiple-entry. Ignored embassy proof, denied boarding, ruined my trip and hotel booking. No apology, no accountability, zero professionalism.