British Airways Reviews

I am extremely disappointed with British Airways. My flight was canceled, and despite being told multiple times by customer service representatives that my refund had already been processed, I never received the money. Every time I called, I was given the same answer, but no one was able to provide any proof or confirmation of the refund transaction. I also contacted my credit card company, and they confirmed that no refund was ever received from British Airways. The lack of transparency, poor communication, and failure to resolve this issue has been very frustrating. Customers deserve honest updates and proper follow-up, especially when dealing with canceled flights and refunds.

Worst airline ever. Lost my luggage and wouldn't even help me find it. Customer service is the worst. Do not fly British Airways!! Unless you would like a dessert table of frustration.

Horrible experience. Totally ruined my vacation! Never answer my calls when I called to inform them of my lost luggage. Staff were rude and not helpful.

BA refused to credit a Business Class flight that had to be rescheduled due to a medical emergency. I have been flying with them for years and will never fly with them again.

The cabin crew are amazing. So attentive and excellent service. But British Airways is basically 2 companies. The excellent one in the skies and the terrible one on the ground. Do not join their CLUB. It is a COMPLETE SCAM. I am really close to retaining Bronze status for the next year. My Tier points collection ends on 31st March 2026. I took a return flight from London to Buenos Aires with their partner Iberia. I claimed the tier points and Avios for the outbound flights. They came in less than a week. I claimed the points for the return flights a month ago but nothing has come. I tried chat (no help whatsoever) and the online form (no answer ever).

The staff were pleasant but the food onboard was inedible. I have never seen food so disgusting and I think the chairman of the board. Sean Doyle should sample the food he is expecting his customers to eat. I honestly nearly threw up and I usually have a cast iron stomach.

So unimpressed with British Airways. BA flight 288 PHX to LHR. They are so confused. Incapable of moving things along. EVERYTHING took SO long! So frustrating sitting here during a 2 hour delay waiting for them to ** around shutting a cargo door. That took 40 minutes! Connections in LHR shot to hell. Why is this airline incapable of getting on with it?

One star because you there isn't a option for zero or minus. Worst customer care I have ever experienced. BA contacted us by email to advise that a flight had been cancelled with the offer to move to another flight the day before - ok, not great but these things happen, we contacted BA customer care to check a couple of options, at the end of the call he assured us the flight had been sorted.

They delayed opening the gate and then we were told to go to the counter inside the airport where they would issue us next day flight. As we lined up, they were no customers service for 2 hours. We then decided to pay for hotels and now they have even refused to offer refunds. The flight attendant and pilots were professional but they work for a terrible company. I travel to Europe about 6 times a year and I will avoid British airlines moving forward.

Absolutely the worst airline ever. Downgraded from business class tickets that I paid for without explanation at the gate. 20 vacant seats with crew members lounging in about eight of them. Kicked some people off the flight. Somehow, this airline thinks that this is acceptable customer service. I was asked to apply for a refund. It should’ve been an automatic. Today, I get an insulting email of a tiny amount refunded to my credit card. Will never fly this airline again.