British Airways

1. We arrived late to LHR because we did not leave on time from DC. We lost our flight in LHR to LIN at 7:20a and we were told to wait until 2pm and we got 10 pounds to spend. I had to beg to get be listened in the Cus. serv. counter. In Italy my family waited from 10 to 3pm and had to travel between airports LIN to MXP (68.1 km). BA cust. serv. also gave me the wrong information about my luggage they said my belongings will go where we go.

The British Airways app would not let me check in for a return flight to the United States. When I tried to check in at the airport I was told that my seat had been given away, even though I was more than an hour and a half early for my flight. Their terrible app resulted in me being delayed more than 24 hours before I was able to get a flight back to the US. I've seen online that there are known issues with this app that have been going on for months. This is completely unacceptable.

Flew from Seattle to London on 4/26. One attendant in particular did not want to be there. She was rude, rolling her eyes and challenged me to lift my jacket assuming I was hiding something. In 9 1/2 hours I was offered one tiny bottle of water which was not enough to keep hydrated. My TV was not working and seat in front of me was broken. Trip home was even worse. I missed my flight out of FAO due to a fall. Went to check in counter and instead of them trying to assist me, the said “good luck”. They did not have a ticket counter to rebook a flight. The least they could have done was make a phone call. I will never step foot on one of their planes again. I’m a fan of Air Portugal - 3-4 services on flight and everyone was very professional and pleasant.

I book ticket for my daughter from Washington to London. BA just cancel the flight before less than a day and replace it with lower class. This is very irresponsible airline company to do it. As we have to change the subsequent airline departure time due to transit in London. Try to take BA if you have choice. They like to cancel flight as they wish without a reason.

Well my experiences with British Airways is nothing to complain about. Seats are comfortable and the flight attendants really ensure that you are ok. I will always chose British Airways when I am traveling. Once they are one of the choice to make and I believe that they are very safe to take you to your destination. That is me but I certainly would recommend them all the time. Last but not least the Pilot update you always of everything so you don't just sit there and not knowing how long you have to reach your destination. Thank you British Airways. Keep up the good work and services to we the people.

BA281 on 16 Apr 2023 LHR-LAX is cancelled. Please visit ba.com/mmb Ref: **. or call **. Traveling to or from a different point may incur additional expenses. BA will not cover. This changed our Flights from Brussels to London Heathrow to LAX on 4/16/2023. Flight We paid extra to choose our seats. Since they cancelled they never honored the seat that we bought, they seated us and totally different seat. I asked the check in employee. She was very rude and told us that we have to understand that was a different flight. From London to LAX was worse. Nobody in the airport help us. Employees from BA told us that we have to return next day for our flight. We can rent a hotel or go terminal 3 and sleep there. Finally one employee help us and gives a voucher for hotel. It was a nightmare this airline. We missed one day work and didn’t return the money that we paid for our previous chosen seats.

Most racist company I've ever come across, I was attacked on the plane, then blamed for it and told to leave the flight while the man that hit and spat and me was allowed. Had no care for my disability or the fact I had my documents and and my mum's medication on me. I would suggest not to fly with this company if you are of color as the cabin staff are very racists and sexist. And have no care or soul for the passenger's welfare.

Lost 3 out of 4 checked bags. Denied wheelchair assistance at LHR for my wife and the staff forced us to change terminals by foot. Rude staff on BA297 from LHR to ORD on April 05, 2023: ignored multiple times when simply requested a cup of water. When walked up to them after a couple of failed attempts to request for water politely from her seat, the BA staff onboard yelled at my wife and asked her to be go back to seat. Horrible flight with disappointing staff. Customer service is terrible and online check-in never worked because BA never verified our COVID documents which were uploaded in advance (showed pending review), resulting me and my wife seated separately. DO NOT FLY BRITISH AIRWAYS! I’ve lost respect for the British. Disgusted.

Went to change flight departure location and every scenario a flight from NY to London came out to $3 - 4k and online they are 500-800. Ended up canceling $1600 flight and will never ever fly them again, got tax of $180 back. Basically screwing anyone with existing reservation that has to change for whatever reason. You KNOW they will fill that seat and double their revenue. JetBlue issued voucher in one minute. Been on phone almost 2 hours doing this. Took hour of waiting. APPALLED!!!

Be aware of possible fraud and deceptive airline policy while applying flight credit to a new flight. It appears that any credit can only be applied to premium economy fare rather than the lowest fare.