British Airways Reviews

Remember the fire at Heathrow? I was scheduled to fly home that day, but of course the flight was canceled - and to be fair it wasn't BA's fault that the airport was closed. This was the return leg of a round trip fare. I flew half of the trip so you might think they'd refund roughly half of the amount paid, but they refunded a fraction of that amount. I asked them how they figured the amount and they had absolutely no justification at all. You're at the airlines' mercy after you've purchased the ticket. The only recourse is to let others know and to avoid BA for future flights.

Severe safety issues caused flight delay overnight - after we started the takeoff procedures it was determined both main and backup brakes were non functional. Hours with no information, just running around the airport trying to figure out how we can get our luggage, where to sleep. Spent many hours over the last six months trying to get the airlines to comply with the EU law and provide compensation. Nothing but lies and deceit.

Back in September, on our way home from Italy, we we're booked on the EXACT same flight as our two other friends. For some reason our early morning flight was cancelled with no warning to us, but our friends got on a delayed flight. They traveled home and we were left in the airport to fend for ourselves. At this time there was nobody you could call for alternate routes, their "customer service" team wasn't even open. At the ticket counter we were offered to fly home two days later or book a new flight and request a refund. Since we did not have the option to stay for two more days, we cancelled with the promise to get our money back for the leg of the flight not travelled.

DO NOT BOOK if traveling with children- EVEN if you pay to upgrade your seats-you are NOT guaranteed those seats or to sit together. BRITISH AIRWAYS took our paid upgrade seats and scattered us in the back of the plane in MIDDLE seats. Our child was made to sit 6 several rows ahead of us in between 2 strangers! We checked into our flights 20 hours before departure and had our seats that we paid to upgrade were still there. Once we checked our luggage at the airport they gave us our boarding passes. I didn't look at them, why would I check them.

I was scheduled to be on a British Airlines flight to London on August 1st, 2024. The airlines cancelled the flight 24 hours ahead (claiming weather so they didn’t have to pay for our hotel) even though several other flights went to London that day on their airline. I have been attempting now for almost 6 months to get a refund on the extra I paid for seats on the cancelled flight. I reach out every month and am told it has been submitted to the refund team and sorry for the inconvenience. This should be an automatic refund since they cancelled the flight. Of course there is no way to contact the refund team and customer service is no help. It’s frustrating that an airline can keep my money for something I never received!

Absolutely avoid booking any flights with British Airways. My recent experience with them was nothing short of a nightmare. Their customer service is shockingly inadequate, their website is a mess, and their overall member experience is undoubtedly the worst in the industry. Despite hearing warnings about their service and luggage handling issues, I decided to give them a chance. Regrettably, they lost all five of my bags. While I did eventually recover four of them, it took two days, resulting in extra baggage fees due to connecting flights. The fifth bag arrived a frustrating six days later.

I can only say that they really suck. They have no means of updating claims. They will deny claims without a reason and you have no one to report it to. They will have you fill out a form but then ignore the form. They lost bags on first leg of trip. I was without my bag in europe for 10 days. I had to buy clothes but they refused to reimburse me even though I submitted receipts within the the time period. They said they sent email but never got it. I could reply cause I didn't get it. I couldn't call they have no number except for the call center that can only "escalate" the matter but you'll never know. BA hides because they are crooks.

I had an absolutely terrible experience flying with this airline. My journey started with a flight from Brussels to Los Angeles via London. Due to a delay on the first leg, I missed my connecting flight in London. Although I eventually arrived in Los Angeles after several hours of delay, my checked baggage never did. The airport staff provided no clear guidance on how to retrieve my luggage, leaving me to make multiple calls to their customer service. To make matters worse, the representatives I spoke to were rude, unhelpful, and even sarcastic, adding to the frustration of an already stressful situation.

British Airways is a joke of a company. Our bags have been missing for 11 days and still have not been returned to us. British Airways has made no effort to return our bags to us and have no care for their customers.

My experience with British Airways has been pretty miserable. We were required to check our small carry-on bags because we were assigned one of the later loading zones. (There were only 8 other passengers in our compartment, so it wasn’t a space issue.). We didn’t get our luggage back for days; and the burden of getting it back was placed on us. It was a time-consuming, chaotic and frustrating process. Our missing luggage resulted in a lot of inconvenience on our end, including about 4 extra hours of travel and car rental. We were assured we would be reimbursed for essential expenses but the process required to collect reimbursement seems designed to discourage you from even trying. British Airways’ customer service is among the worst I’ve experienced.

Took this flight returning from a business trip. While the business class seats are quite good, the food is what you’d normally find in economy. The crew were friendly though, which was nice. LHR airport is hideous, easily the worst large airport in the developed world. But the worst part is BA customer service. For some airport problem my luggage stayed behind. This was 2 days ago. They promised to put it in the next flight, which they did. But my suitcase is sitting in Dulles airport for more than 24h (as my AirTag shows) and I can’t manage to get in touch with British. The online chat is a bot that keeps sending me to the page where I can file a claim (already done) and there’s no way to get a human. The call center is another bot, which, upon hearing the word “luggage”, texts me the same link and hangs up.

Our (my wife and I) seat upgrades were changed last minute and we were placed in regular coach seats on a flight from Atlanta to London on August 26th, 2024. The next day we filed a claim with British Airways to get the money back on the seat upgrades we purchased but never received. Over 3 months later and 8 plus phone calls, no money has been reimbursed to us. What is most interesting is that it is virtually impossible to speak to a human being in the "customer relations" department. We've been lied to multiple times as far when we would be contacted. It should be so simple and easy to reimburse money for services never received but it seems as if they are holding on to our money to make a bit of interest on it. Do this multiplied by thousands of passengers and that adds up to mega bucks that most likely goes right in the CEO's pocket.

I'm having trouble recalling a vendor or service whom I had as much trouble as BA. Certainly no air service. I have spent b No less than a total of 9 hours between phone calls and IM messages trying to solve the simplistic of matters. I cancelled a glitch, had credit and needed to rebook. Once I finally got booked I am told I am unable to make any changes myself or checking. My IMs last over 45 minutes. The last call over 1:15 hours. I am uncertain how this inefficient and troublesome air service vendor is still profitable. Right now, after all this, my new reservation is still unavailable on the app or PC website. It shows "cancelled" yet each time I text or call I am told. 1. All seats, any are paid extra about the $1000 I just spent. I cannot make my own seat changes. All check in has to be done at the airport. That I will not be able to manage this booking to change a date in any way myself.

I purchase seat assignments on BA and paid $99 a piece for my wife and me. When I checked in those seats were not available because they changed the plane configuration that we were flying and put us both in the very back of the airplane in middle seats. When I talked to them at check-in they told me they understand that I pre-paid for those seats however there is nothing they can do as there is no other seats available. When I asked for a refund for the pre assigned seats I paid for after I came home they denied my claim even thought their FAQ says they would. This was a breach of contract and BA cannot be trusted. I also went through my CC company to try to get this resolved and BA also would not refund me the money.

British Airline staffs unfortunately do not know their own policy. This has got to be the worst airlines ever, if I could give zero, I would gladly do. I flew in AUGUST from Vienna to BWI with BA, the agent at the reception counter charged me, but because she wanted to rip me off my hard earn money. She charged me on my cabin bag, meanwhile their policy says cabin bag up to 23kg and 1 personal item up to 23kg. I had 1 personal and 1 cabin bag only. I had way less than 23kg. The dimension was also measured accurately. She started to argue that it is 8kg, "No maam. My ticket says I can have up to 23kg." I contacted them, up till this moment they did not refund me. You can only submit complain and they would not do anything about it, you cannot resolve anything over the phone. This people are rouges. British Airways, you stole from me and I am never going to fly with you in future. I read your policy before purchasing my ticket.

I flew BA to Berlin based on AA ONE World alliance and being an Citi Admirals Club member. I selected economy plus for $1500 and could have selected basic economy at $690. Plus I had to pay to select a seat for each seat per flight on BA. The whole flight to London you could smell the bathroom urine, they ran out of food by the time they got to my chair and I could not access the BA clubs during connections… then flying back to LHR to return to Chicago, no coffee or juice in the AM unless you paid for it (even after paying to select a seat). You cannot cut cost to increase profits, You need repeat customers… I will not fly BA again and am reconsidering my AA allegiance for international travel.

So I was going to go on a holiday to Stockholm (from Heathrow) with my parents (only 3 of us). We were all looking forward to it and it was going to be my father’s birthday so everything was nicely planned. Upon arrival to Heathrow we waited an hour in the car park for the person to pick our car up. After this we went into terminal 5 getting our boarding passes and waited to go through security checks. When our boarding passes got rejected, we were then called to a desk and were told that we had been kicked off the flight because we were too late getting in. We tried explaining to them that we had been held up in the car park, when they revealed to us that if you are not present and going through security within 35 minutes before the departure time then you get kicked off the flight essentially and you cannot get on at all.

I am extremely disappointed with the lack of customer service from British Airways. I have been waiting for over 8 months for a resolution to an issue I brought to their attention, and all I've received are generic emails apologizing for the delay, but with no action whatsoever. This is not the level of service I expect from a major airline. The sheer amount of time I’ve waited for a response shows a complete disregard for customer concerns. It's clear that customer satisfaction is not a priority for British Airways. Avoid if you want timely support or any semblance of accountability. I will seriously reconsider flying with British Airways in the future.

First they were not my choice. A Iberia booking set me for connection with them with a time for it of 1:50 hrs. The flight was delayed according to them 35 min but not count time to get out of plane walk to security and your next gate. Staff 0 helpful at any point since before to board to land and at customer help, they finally get me in a direct flight as originally until next day and was told to pay my expenses for hotel and food and then make claim. Did not explain the rules. Just hand me a book. Also was told a Big lie that my suitcases were sent in the original flight so have no clothes or personal cleaning supplies as they requested to check in my carry on.

My wife and I were on our return trip from Barcelona Spain to Phoenix Arizona. We flew through London and had to make a connecting flight. The flight out of Barcelona was so delayed that we missed our connection. British Airways (BA) knew I would not make my connection and rebooked me to a later flight. The problem was that I had business class seats that fully reclined to a flat bed and they rebooked me to economy. I have had two open heart surgeries and have a bad back and do not like to travel on long flights unless I have the nicer seat. I was not given any opportunity to have input into the rebooking process and was simply handed my new boarding pass and told "here you go, you will make this connection." I was not given any compensation and told that if I have a complaint, it will take 4-6 weeks to get an answer (no guarantee of compensation, just an answer).

British Airways provides very poor flight experiences. On my way to Paris from BWI, the first flight was late for more than 2 hours and I missed the connecting flight. And then the alternative flight was cancelled for no reasons. When I finally arrived in Paris 8 hours later than my original plan, my luggage is missing. It took seven days for them to locate my luggage and deliver to the hotel I stayed.

If there’s something below one star I will do it, it was very bad experience I ever had, poor customer service and they don’t give chance for call because of how much problems they have, you better leave with no luggage because you gonna end up without any doesn’t matter what.

I have been traveling from Frankfurt to London more frequently and switched to flying with British Airlines because they had more flight options and reasonable fare prices. I really wanted to give a review after having such a good experience. I missed my flight due to traffic and was having a hard time getting a new flight sorted. The BA staff at Heathrow really cared and helped me to get on the next flight. All the staff under super stressful conditions of huge lines of people and a crowed desk still were so friendly and supportive. I felt I needed to post this review because we often review when we are upset with service but my experience with all my recent flights has been so positive.

I encountered the worst service from customer relations and baggage service teams of British Airways. They lost our 4 bags during the travel via LHR. To make things worse, I had to pay baggage fees for two of those bags. Eventually I got the bags delivered a few days later. They didn't have the courtesy to apologize for the inconvenience caused. The least they could do was to refund the baggage fees. They flatly refused to do that and their response was filled with legalese. We will avoid travel with this airlines.

BA without any notice just decided rebook me for a later flight meaning I am missing my meetings, saying it's an overbook flight. Completely unacceptable that without any notice it could be done not even giving the option for any rescheduling, not even mentioning there is hardly any on-time BA flights at least in the last few years. Everyone should avoid flying with Ba.

I had checked into the Dublin airport for the first part of my trip home. I received both of my business class boarding tickets, checked my luggage and was getting ready for the long flight home. Our first flight from Dublin to London wasn't anything special. Their "first class" / "business class" from Dublin to London is nothing more than a coach/economy seat with the middle seat blocked out by a tray table. It is tight and uncomfortable. Not worth any type of upgrade fee.

I was on an EF GoAhead tours trip with 24 others. Our flight home was booked through London Heathrow...so you know where this is going. We were on the plane sitting on the tarmac for 45 minutes waiting to push back and take. Finally the plane takes off, about an hour into the flight it returned to LHR because of mechanical issues. Not their fault. They kept us on the plane for at least another 2 hours trying to deplane everyone but there were not enough buses to service the plane. We were told we would be provided a meal voucher since they were supposed to serve dinner and that hotels would be book, and flights would be rebooked.

BA is notoriously late in the past few years, and it's annoying, but as English people do so well, they convinced us the other guys, who depart and arrive on time are abnormal, and BA is just fine. But what bugs me is how can they be almost 1.5 hours late departing from LHR, their home base (BA099, July 23, 2024)???? The flight staff is so so, some flights are worse than the others. But the staff is forced to work harder than usual due to the subhuman working conditions - the cabin temperature is constantly at 19-20 degrees, and the A/C is blasting cold air throughout the flight. Poor staff - passengers on the other hand are just fine as far as BA is concerned: you see, we all unbeknownst to us signed for the travel attraction called "Migrant Experience At The Back of the Refrigerated Lorry". I have to say, it's pretty convincing. Poor migrants...

Waited almost an hour for customer service who were unable to resolve my issue. If you ever flying American Airlines, please check your connecting flights to make sure they are not British Airways they charge you yeah yeah yeah you need to pay for it. I’m not paying for it 24 hours Already allocated I know that is a shitty place in the middle of the aisle. Let me just check. There are no seats available seats available by the window not allowed to book 24 hours on the website says you need to check in before you select check in check in please proceed so when I called 40 minutes on hold and for a blunt and unhelpful response. I’ll never fly with them ever again.

I am filing a formal complaint against British Airways and Mytriptoindia.com for refusing to issue a refund for a flight booked for my mother, diagnosed with terminal breast cancer. Despite providing all necessary medical documentation, we are caught in a loop between the airline and the travel agency, each directing us to the other. My mother, Neelam **, has terminal breast cancer and has undergone a mastectomy with 20-30 chemotherapy sessions scheduled. We booked a flight with British Airways through Mytriptoindia.com and requested a refund due to her condition. British Airways directed us to submit documentation through the travel agency. When contacted, British Airways stated they had not received any documentation, contradicting the travel agency's claims.

Luggage not loaded onto plane. Short flight Glasgow to London. Now on 3rd day and still no luggage. No communication. Tracker is rubbish, tells you nothing. Can't speak to a real person. Shockingly bad. Luggage can get left off but the lack of urgency or care about it is unforgivable.

It has been 3 months since my claim was filed, and I have had no communication from the airline staff. This is absolutely unacceptable. They have failed me as a customer. They had lost two bags, with 11 days of clothes and supplies for a trip. I have have done all things required on my end, but they have failed to follow up with me regarding this matter. They are not allowed to lose our luggage, and never contact me about how to resolve this issue. I have reached out multiple times, and no-one follows up. The website is absolutely horrible, and That's how I am supposed to "resolve" my issue.

The flight crew were quite cordial and helpful throughout the flight. However, it WENT DOWNHILL FROM THERE. Aside from the late flight resulting in missed connections (same airline), the hours spent waiting for connection resulted in a cancelled flight with no interest in helping to re-book at the airport. They just told us to go ONLINE while at the airport. No customer service. When we visited customer service their advice was ALWAYS INCORRECT. They put us on Iberia. There are so many things incompetent and wrong with them I won’t bore you with the details.

Don’t trust the information on their website, they are a bunch of scammers. They advise you with something on the website then when you try to raise a claim about it they say you should have taken screenshot or called. They scam you through the wrongly website info. Rubbish, never use them again.

This company has the worst website, information provided and customer service. Even when you try and call them they just hang up the phone. I am getting ready to fly to London and cannot enter the information needed on the app or the website to complete my information. If I look up one piece of information, like my passport, it tells me that it does not match other information in my profile. But I can see that information in my profile. I've never seen anything like it. I'll try to avoid them at all costs.

11/16/23 I booked for $3756. The outgoing flight had a 2 hr layover. On 3/7/24, I received an email that the layover was 1 hour shorter. I called 1-877-767-7970 and the agent told me that 1 hour was fine so I agreed. This was patently false. On 3/11/24, I received another email confirming my flight changes but the email included an over 7-hour layover at Heathrow. Not what I confirmed. I again called and told the agent about the 1st agent and that I had not confirmed this change. The agent told me I should take it up with operations on the website.

I flew from Nairobi to Toronto in August 2023. On arrival at Pearson, we waited for 1 hour for baggage because, "there were no workers to offload the container". 1 bag was missing and was delivered to my house the following day, damaged, even though it was shrink wrapped prior to travel. The process of submitting the claim was horrendous with customer care personnel ignoring what I was saying in the emails and sending robotic replies that they repeat to everyone.

Jan 30th, I booked a last-minute, transatlantic flight to Ireland to attend a funeral for a close friend of mine. So, the nature of the trip was bad enough as it was. It was not a vacation for me. On the transatlantic leg of the flight, BA was the airline. It was a terrible experience. A baby was crying right next to me for a good portion of the flight. That’s not BA’s fault, but just to continue to set the stage. Mid-flight they had to close both the bathrooms in the middle of the plane. I was in seat 16J, right behind one of the bathrooms. They both started leaking sewage into the passenger compartment. I could see the water coming toward me and soon it was under my feet. As you can imagine, it didn’t smell great. It made a bad trip worse and got all over a new pair of boots. I contacted BA about this and explained in great detail what had happened. Their response was essentially, “Sorry about that”.

I booked a trip almost a year in advance from Las Vegas to Egypt and Jordan. I wished to use my American Express points. American Express partners with British Airways. I was informed by British Airways in order to use my points I needed to transfer them to Avios points to upgrade my flights. I began this process from the start of the booking. I contacted the executive department multiple times for assistance in finding out the process of transferring points and availability of flights. When I was not disconnected multiple times trying to reach a representative I was given conflicting information.

I paid $105 for extra leg room bulkhead AISLE seats for two and the seat purchase was confirmed, however, two weeks later British Airlines changed one of the two aisle seats to a middle seat. When I called to ask why and whether I would be refunded the difference in price between the purchased aisle seat and the newly assigned middle seat the CSR "Emma" unilaterally cancelled the prepaid seats as reassigned, refunding my $105 and telling me I needed to re-select new seats online, but at higher prices since the seat prices had gone up since my initial purchase. I told her to forget it and keep the seats as they were reassigned, but she said it was too late because she had cancelled them.

There are no adequate words to express my displeasure and disappointment with my very first flight on British Airways. Firstly, my checked bag never made it to my destination in London! This was a straight flight! I never received any updates or information on it from the airline over the course of an 8+ day span. Had it not been for a good samaritan from Alaska Airways that had contacted me via my own personal luggage tag on my bag since my bag was completely untagged for a destination by the British Airways employee - an egregious mistake on her part, and my own diligence to overcome her mistake, my bag would have never been found! Not having my own belongings has forever tarnished this trip and made it a struggle, and that’s beyond an understatement!!

I fly regular business mainly Virgin Aer Lingus, after paying 5000 dollars for Club World I thought well BA it would be special .. Wow I’m literally flabbergasted at how bad the seating is. The design. The execution .. You're literally looking into a stranger's face GIF take off, the food was served over the other passenger because the design is so poor .. The seat isn’t a bed. It’s a chair with a fold down stool .. The crew were nice but you're locked away. I was 4K .. Anyway never ever again.

Absolutely the worst experience EVER! Follow me. Flew into Heathrow, no problem. Waited for 5 hours, three extra hours, for our connection to Porto then they cancelled the flight. Scrambled for a hotel and a new flight the next day. They routed us through Madrid the next morning. That flight was 1.5 hours late so we missed our connection to Porto. Because we missed the connection (their fault), they cancelled our return flights.

This has to be the worst airline in the WORLD!! I would choose Spirit or Frontier over British Airways!! They LOST both my husband and I luggages during a connecting flight. We literally spent 5 days in Greece which was suppose to be a stress free, relaxing week celebrating my husband birthday just to literally be left with NOTHING to wear, toiletries, etc! Customer service is nonexistent, excuse after excuse along with misinformation. Who is running this business!? This is the absolute worst airline to deal with from start to finish!! Please please please save yourself the headache and book with ANY OTHER airline who at least has the decency to care to make things right. They have robots answering the phone who cannot provide any solutions or assistance! I cannot express how much this airline is a joke!! President and CEO step down or sell the entire company!

I recently had a flight experience with British Airways that can only be described as hellish, nightmarish, and downright traumatic. Picture this: you arrive at JFK, ticket in hand, only to find out that your flight to Malaga is cancelled. No courtesy call, no email, nothing. I had to engage in an excruciating 2-hour battle with the airline staff just to get placed on another flight, as if I was the one at fault.

If I could give a 0 I would! Worst company ever!!! Not only delayed flights that doubled our trip's length (both departing and arriving), but they also lost my luggages!!!! I was stuck in London for 2 days!!! Stress and money lost as I couldn't get to work on time!!!! Worst company, worst customer service! They basically lied to my face multiple times stating the luggages would travel with me!! Find my luggage you incompetent people!!!! I will sue them if my luggage doesn't turn up! It has been over 2 weeks!!! Don't fly with this airline people, I know I won't!

Had a flight scheduled for Saturday that was then canceled and rescheduled to the following day. Sunday got to the airport in London only to find out that the flight the flight it arrived late and because they wouldn’t let us off early we missed their connecting flight. At least 25 of us did and then we had to wait another day and a half to get to Amsterdam then to go to Aberdeen back the other way. Bottom line I will never fly British Airways again ever.

I booked a flight with BA to travel from Gibraltar to London Heathrow on May 10, 2023. My flight was scheduled to leave at 4:00 p.m. in the afternoon. I had originally planned on leaving my luggage at Heathrow upon arrival and traveling to visit and overnight at my cousin's place. En route to GIB airport a few hours prior to departure, I checked my flight details and found out that my flight had been cancelled. I had a connecting flight booked with Westjet from London Heathrow to Vancouver the following day and I had to make that flight, so it was imperative that I got to London. I checked the BA website and couldn't find any other flights with them that would work, so unfortunately I made the mistake of requesting a refund. I managed to find a flight out of Malaga that got me into London just after 10:00 p.m. so I booked that and then called British Airways as I wanted to discuss compensation.

I has a delayed flight and I arrived at the airport in Gatwick 2 hrs ahead of the flight. I was already checking my luggage when I was told I could not make it on my flight. It was like hearing a nightmare. I was begging them and was told to call the customer service number which no one was picking. I went ahead and beg them and was scolded that i was wasting their time. This people are so rude I just couldn't imagine how they work in customer service. Worst nightmare.

Bottom Line: American Airlines together with British Airlines overbook their flights and operate with very narrow connection layovers, resulting in missed connections and baggage delays. The flights were initially booked through Expedia from Tampa, FL to Athens, Greece and back 7/8/23 to 7/18/23 (American Airlines marketed through British Airlines).

We flew from San Diego to Munich with a layover in London. Our luggage never arrived in Munich. We called customer service but after being on hold, mysterious “dropped” calls, and circular referencing, we finally spoke to someone, who simply was of no help. Two weeks later, countless hours, on the phone and their very unhelpful lost baggage web portal, still no one has any remote idea where our luggage has gone. Given our experience trying to find it, I suspect any attempt at compensation for the loss will be next to impossible. Please take this advise and just stay away from this airline.

Hello, I was traveling MAN to ORD @10:55 on Jul 9th; MAN to LHR and then LHR to ORD. My connection from from LHR to ORD was to take off 2:20 pm. The flight from MAN to LHR got delayed to 2:40 pm, past the take off for my second flight. No one was from BA was available at MAN BA airport counter to help with anything. We, 10+ people, had to call them until someone showed up 12:30 pm. Then when they showed up, there was no flights available to rebook and no help offered. The only rebooking available was Jul 11th 7:55 am, with 1.5 hours transit time in LHR. I.e. the same situation could happen again and a delay in MAN to LHR would technically cancel my LHR to ORD and ruin the entire flight.

Was about to head to airport for flight to Edinburgh when I signed on the website and found flight was cancelled. No email notification at all. Spent 2 hours with some at British Airways who said she would call me right back with alternative flight. Never got the call. Return trip had flight cancelled evening before flight, this time at least an email. Had to fly out of a different city, causing expense to travel there. Still no resolution of my complaint.

I had booked a round trip ticket from San Francisco to France in July 2022, using Avios and a companion voucher. I also paid extra fees to reserve our seats in advance. The trip was planned for May 2023. We had a major disaster when we got to the Nice airport to return home. The BA agents were rude and firmly told us that they had no information at all about our return flights despite my showing them the written confirmations from BA. We were left on our own to a purchase last-minute flight home on Condor Airways via Frankfurt. I have contacted BA Customer Service many times and keep being told that there is nothing they can do since we were a "no show". They don't spend the time investigating what problems went on in their system to cause this mess. Traumatic financially and emotionally.

British Airways cancelled our return flight and with less than 48 hours notice, and managed to lose our luggage (eventually found days later) on the return leg we did eventually take. These issues were ridiculous enough, but I believe British Airways still owes us compensation under the Canada Transportation Act, and the customer service experience they've provided in pursuing these claims has been another level of insulting.

1. We arrived late to LHR because we did not leave on time from DC. We lost our flight in LHR to LIN at 7:20a and we were told to wait until 2pm and we got 10 pounds to spend. I had to beg to get be listened in the Cus. serv. counter. In Italy my family waited from 10 to 3pm and had to travel between airports LIN to MXP (68.1 km). BA cust. serv. also gave me the wrong information about my luggage they said my belongings will go where we go.

The British Airways app would not let me check in for a return flight to the United States. When I tried to check in at the airport I was told that my seat had been given away, even though I was more than an hour and a half early for my flight. Their terrible app resulted in me being delayed more than 24 hours before I was able to get a flight back to the US. I've seen online that there are known issues with this app that have been going on for months. This is completely unacceptable.

Flew from Seattle to London on 4/26. One attendant in particular did not want to be there. She was rude, rolling her eyes and challenged me to lift my jacket assuming I was hiding something. In 9 1/2 hours I was offered one tiny bottle of water which was not enough to keep hydrated. My TV was not working and seat in front of me was broken. Trip home was even worse. I missed my flight out of FAO due to a fall. Went to check in counter and instead of them trying to assist me, the said “good luck”. They did not have a ticket counter to rebook a flight. The least they could have done was make a phone call. I will never step foot on one of their planes again. I’m a fan of Air Portugal - 3-4 services on flight and everyone was very professional and pleasant.

BA281 on 16 Apr 2023 LHR-LAX is cancelled. Please visit ba.com/mmb Ref: **. or call **. Traveling to or from a different point may incur additional expenses. BA will not cover. This changed our Flights from Brussels to London Heathrow to LAX on 4/16/2023. Flight We paid extra to choose our seats. Since they cancelled they never honored the seat that we bought, they seated us and totally different seat. I asked the check in employee. She was very rude and told us that we have to understand that was a different flight. From London to LAX was worse. Nobody in the airport help us. Employees from BA told us that we have to return next day for our flight. We can rent a hotel or go terminal 3 and sleep there. Finally one employee help us and gives a voucher for hotel. It was a nightmare this airline. We missed one day work and didn’t return the money that we paid for our previous chosen seats.

Lost 3 out of 4 checked bags. Denied wheelchair assistance at LHR for my wife and the staff forced us to change terminals by foot. Rude staff on BA297 from LHR to ORD on April 05, 2023: ignored multiple times when simply requested a cup of water. When walked up to them after a couple of failed attempts to request for water politely from her seat, the BA staff onboard yelled at my wife and asked her to be go back to seat. Horrible flight with disappointing staff. Customer service is terrible and online check-in never worked because BA never verified our COVID documents which were uploaded in advance (showed pending review), resulting me and my wife seated separately. DO NOT FLY BRITISH AIRWAYS! I’ve lost respect for the British. Disgusted.

Went to change flight departure location and every scenario a flight from NY to London came out to $3 - 4k and online they are 500-800. Ended up canceling $1600 flight and will never ever fly them again, got tax of $180 back. Basically screwing anyone with existing reservation that has to change for whatever reason. You KNOW they will fill that seat and double their revenue. JetBlue issued voucher in one minute. Been on phone almost 2 hours doing this. Took hour of waiting. APPALLED!!!

Be aware of possible fraud and deceptive airline policy while applying flight credit to a new flight. It appears that any credit can only be applied to premium economy fare rather than the lowest fare.

British Airways rescheduled my flight between Munich and London (BA 947) 3 times from 3/17 to 3/12. Only the first time did I receive notification. I have confirmation emails from BA dated 2/20 and 3/6, for the 3/17 flight. I checked the flight status daily from 3/13 to 3/15, and it was intact. When I tried to check in online on 3/16 the flight was gone and there was a message that I had to check in at the airport. At the airport the person at the check-in counter could not find my ticket. The check in staff are not British Airways employees, so could not help. In both February and March when I had to contact BA about getting my flight re-established, representatives told me that they did not have to reimburse me even though they cancelled the ticket. They also attempted to charge me $800 change fee. And, as noted above, they ultimately left me stranded at the Munich Airport.

Was so excited to fly BA192 from DFW to LHR on 3/3. Flight itself was wonderful. Beautiful A380 which I love...booked this flight because of the aircraft. Dinner service and drinks were delicious, however morning breakfast left me wondering what happened. Breakfast was a bagel with cheddar cheese, scrambled eggs, sausage and served ice box cold. I couldn't eat it. Flight attendant said it was supposed to be served that way...I responded..in what country? BA needs to step up their meal service, or at least breakfast.

I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. While the business class service and food was sub-par, the real dealbreaker was that my baggage got delayed by 48 hours and when it arrived several items were STOLEN. I lodged a case with British Airways but got my claim declined. When I appealed and provided more proof, I got ghosted and didn't;t receive any response. I've sworn never travel British Airways again and you should not either.

My husband was suppose to fly Nov 1st, he has life threating situation, he had surgery in ICU, they refuse to waive penalty, apply credit against new ticket, change fee $1800, his ticket was $1200 .. They even don't want to share anything with me even I told them he is in ICU, can't talk. I have medical reports also .. Never happen with air France or Lufthansa, united, delta. NEVER AGAIN.

JUNE 2022; Booked a first-class ticket from Boston to Rome, Barcelona to Boston. Within 24 hours needed to change Barcelona to Athens. Their policy is no fee within 24 hours. However, their site doesn’t allow you to make changes; or cancel within the 24 hours. We called every British Airways number, emailed, etc and couldn’t reach any actual person.

Our flight from San Francisco to London on 28th March was cancelled with 3 hours' notice. We found out on the shuttle bus to the airport. We had to stay overnight for the next day flight. We still have not been recompensed for our expenses (filled in on line) and have received no replies on follow-ups. It is the usual 30 min or longer time to wait on customer service picking up.

I purchased two business class British Airways tickets for our flights from US to Mumbai via London for a full price of over $10,595 through American Express travel on line. Then I went on British Airways site to select our seats for all the four segments; SAN-LHR, LHR-BOM, BOM-LHR, LHR-SAN. At that point BA wanted to charge me $146 to $178 for each seat for each segment! That would cost me as much as $1,424 additional. There were no seats available for zero price. So what did I pay $10,595 for? Don't ever fly British Airways.

In July, I had a confirmed business class ticket to fly from Phoenix AZ to Johannesburg, South Africa. When I checked in, I was told that I was a standby passenger with no seat at all, although I had confirmed tickets for a business class seat paid in full 8 months prior to trip. The agent at the airport placed me in an economy seat/coach. I paid $3600 for a business class seat and had to take the flight in coach. The complaint with the airline resulted in an offer of ~$200 cash or $300 voucher. This is not acceptable and is fraudulent. I would have never bought the ticket for this extremely long duration of a flight if coach was the only option. There was no request for people to voluntarily give up their seats at all. I was bumped involuntarily, initially with no seat at all. This is wrong. This is fraudulent to accept a large sum of money and not provide what was paid for. I want a refund for this ticket but am not getting a response.

I had an account with British Airways for many years. This spring BA offer 100,000 Avios with a credit card with a dollar amount in purchases in a 3 month period. I fulfilled this. Apparently they created another account with Chase credit card instead of using my all ready set up account. I have been on the phone for 3 weeks for them to merge the 2 accounts so I can see and use my points. As I cannot sign into the new account, everything is tied to my email. I keep getting promises this will be fixed in 3-4 days. It has been 3 weeks now and several phones. NOTHING RESOLVED.

I flew with my 6 year old son from Hyderabad, India to Denver, Colorado via Heathrow, London on July 21 2022. My flight from Hyderabad to London was delayed (Not sure what was the reason for delay) for 2 hours. Because of the delay, I missed my connecting flight from London to Denver. There was no help or guidance at Heathrow airport on what to next. Waited in line for almost 6 hours to talk to someone and they rebooked me for 23 July. My son has lot of food allergies and he really can't find many options to eat outside, so requested them to give me a flight for 22 at least and I told them that I would pay extra if needed. Customer service representative said that your are lucky to get the tickets for 23.

Our EasyJet flight was cancelled on Sunday so we booked 2 tickets for a British Airways Vueling flight on the BA website. They charged us for the tickets and gave us a booking reference, but no confirmation email/boarding details were sent. We went to the BA/Vueling desk where we were bluntly informed that we were not on the flight list and the booking reference was invalid.

Baggage lost, was advise by I erica staff that the baggage was found in London and would be on next flight to Madrid. Was provided follow up number but when calling staff they said I had to wait. Shown no concern and said not our problem blamed airport. I have provided details in Spain a week has past and still no luggage. Getting reimbursed for buying a tooth brush and some clothes was next to impossible… This airline e is the worst experience I have ever had. Would not recommend even as a last resort. Lost all my medicines, scripts, and show not concern. All they say is you have to wait. A split nightmare.

WE sent this complaint to BA after my sick daughter’s devastating experience with BA yesterday on their flight from Johannesburg to London UK. It's a new thing that they want to kick a minor child off a flight because they are overbooked. Unfortunately it's not new their special assistance is very unreliable. I now have PEM today too after all the stress and spending hours on the phone trying to help my daughter.

This airline not only has the WORST (non-existent) customer service and lack of knowledge of their aircrafts. Terrible food and most uncomfortable and hard to endure long haul 11 + hr flight. The aircraft was very old - with no entertainment available (when it did work, the screens were smaller than a small iPad, and it only had 3 outdated movies available), wifi also not working. The seats had rips in them and were filthy. The seats were uncomfortable (and this was not economy seats - so I can't even imagine how bad those would have been). Food for premium had no difference than regular meals - even though you pay a premium.

BA has swirled down the drain. Truly. Trying to use your vouchers from that covid trip that didn't happen? You know the one you spent thousands of dollars on? They don't honor it. You can't book online using it. Ok, so you call them (like it says) right? Well, a recorded voice tells you they are not helping you and then hangs up. NO JOKE. We have been trying to book for days. WHAT A SCAM. BA must have made millions absolutely screwing people from their travel vouchers! The execs should be indicted, the airline scrapped, never to reappear again.

The outcome was great. I can only speak for myself, but appreciate the frustrations that many share in their reviews. I couldn't get through, my emails not answered, but I knew they had problems and like many companies are trying to recover from a global problem and still don't have the staff or people in the right places? What company does? So the bottom line is, when I did speak to someone - they were great, they did help and did solve my problems and were full of apologies. My advice, be patient, they will get to you and if your situation is like mine, they will help. Thank you to all the people involved at BA and thanks to Sean ** who is trying very hard to keep the big plane wheels turning in what is still difficult times for the airline industry.

This is absolutely unacceptable. BA had me wait on hold for 58 minutes only to tell me in an email that I can’t use the voucher I earned by spending $30,000 on your credit card. Next, BA gives me the run around about why you took 10,000 points from my Avios account on when none were redeemed, blaming it on Chase. I called Chase and they blamed BA. As I live in the US I cannot just use a overseas only voucher to travel when BA says. After all I booked a trip within the original timeframe that YOU (BA) canceled, not me. I will take my business elsewhere if you people do not make this situation right.

Terrible, disgusting food, very rude customer service, cancelled return flights with less than 24 hours notice, extra charges, wrong information given. Overpriced. This is a premium price for a extremely low budget service with all of the extras removed. BA should now be called Budget Airlines. If you like me haven’t seen for a while you need to be prepared that this is going to be a much worse version of easyJet. They have removed free checked baggage for very long haul flights. The food has got to be the worst food I’ve ever tasted in my life and I don’t know how they managed to find something quite so bad.

Our horrifying travel experience with British Airways in Paris. The website was extremely confusing and we couldn't find the information anywhere stating that the covid test needed to be taken a day before. Here is what we found on the BA website before our travel on January 8th 2022.

First off, I would like to say that I have flown with British Airways for many many years in the past. Since Covid hit, they have gone downhill and past. They ruined our family trip for Christmas to Germany. According to the German Embassy, U.S. Citizens who are fully vaccinated were allowed into Germany for Christmas holiday. British Airways employees at their check in counters for First Class in San Francisco refused to give us our boarding passes to Germany stating that Germany closed their borders to all but German Nationals. This was entirely untrue.

I booked a return ticket from Toronto to Lagos through TravelStart and when I could not fly as a result of being deemed unfit to fly since it was health related, I called British Airways and spoke to not less than 4 agents to help cancel the flight but they insisted I should contact the agent which is TravelStart. I told them travel start were not promptly responding and the time difference was huge as they are located in Lagos, Nigeria. Eventually travel start was able to remove me from the flight before its take off but kept tossing me around about how to get a travel voucher or refund.

I spent $300 yesterday for seats in business on British Airways. After I changed my flight today... they refused to refund my money. Still not sure why you pay for an assigned seat in business class.

I booked 2 business class tickets from Denver to Marseille and then from Paris back to Denver for May 2022. I needed to cancel the trip and was informed the $700 I paid for advance seat selection was non refundable.

When flying on third world airlines to distant parts of the world I don’t expect much and then rarely disappointed, but I was shocked to see how British Air has descended to third world status. They lost my luggage twice during my trip from Philadelphia to Nice, France including our baby stroller and car seat. Then once aboard their so called COVID rules descended in a free for all whereby passengers walked freely about the First and Business class cabins without masks complete unchallenged by the stewardesses. After all their promotions about safety British Air’s actions were not following their promises. We will redirect all further travel to United, Swiss Air, Emirates and Cathay Pacific.

Worst airways I have never seen this kind airways and customer service. This is really a bad experience that no one had faced it. I am travelling from Boston to Hyderabad via London. I have called customer services multiple times before I am going to airport regarding required documents to carry. They said about Covid19 documents but they never said we need to carry a valid USA visa stamped in the passport. When I reached check in counter, the customer service verified all my documents including Covid-19 (RT-PCR) test results. Everything looks good, but they asked me to show valid US visa stamp on Passport.

For the fourth time our trip has been rescheduled due to what they call “cancelled flights.” While re booking more and more payments have to be done on seats, what started as a 1 stop flight is now a 3 stop flight and not even sure of cancellation in one of those either, personnel is incapable and unprepared to resolve issues. Will not recommend this disastrous airline, family trip from Las Vegas to Rome is a mess due to British Airways lack of commitment and total disregards to customers who have paid a very expensive business class tickets.

I will never in my entire life or my family fly British Airways again. My original booking says 5hrs for connecting from London to Boston which I can endure but I got to London and got to find out it was changed to 11hr layover without notification. This is frustrating being my first time with British Airways. Eleven good hours without any alternative. I didn’t pick this flight, the airline did.

I was traveling with my wife (Note: in business class/club world) from Seattle to Bangalore via connecting flight in London and we reserved our seats together while booking the tickets. But mysteriously they changed it later and when we got our boarding pass, they assigned 11h and 5d. Called several times but they couldn't do anything and gave us weird explanations like maybe someone else needed those seats and there are no other seats together available. When we boarded, the whole plane was empty and still they didn't allow us to seat together. When we arrived in Bangalore (India), we had to wait 4-5 hours for covid results, looks like this is required only from passengers coming from UK and SA and again they didn't tell us anything related to this. Stay away from BA and avoid UK for connecting flight.

I had purchased a ticket ** for my wife…for flight scheduled to depart from Chennai, India (MAA) on 27th Jan 2020 to proceed to Seattle Tacoma Airport USA. The flight from Chennai was cancelled. I applied for refund on 21st December. The ticket was purchased by me using bank to bank transfer… The account to which the funds were to be sent was given by BA customer care executives and ticket was issued only after receipt of money in BA account. Despite several telephone calls to British Airways customer care as well as requests lodged through BA website… Refund has not been made till date (16-1-2021).. Refund not received NEITHER IN my account from which payment was made to BA…, NOR in my wife (passenger)‘s account… BA customer care executive asked me to provide the passenger’s (my wife’s) account details, which I had also provided.

Due to illness we could not take our flight. Although we did not have a variable ticket, they canceled our flight, and we received a voucher for the full amount. Thank you very much. The customer service team is very friendly and helpful.

I booked a flight ticket online from my mobile phone. They charged me but never issued any booking reference and never email me any flight information, After months of calling and writing to the customer service, They accepted to refund me, and then 2 months later they decide they won't. This is a shame.

I called several times in a month to confirm my mothers flight from Cyprus. Agent Kenny confirmed everything and said that despite the pandemic my mother could depart from Larnaca to arrive to NYC. My mother is very sick and disabled and she was supposed to see the doctor on NY the day after the flight. It turned out she was stopped at the airport and could not leave. She got a panic attack and ended up in hospital. I also bought 40$ insurance for refund in case something happened and the flight gets cancelled and today their supervisor Alvin ** told me wouldn't be able to issue the refund. Their booking agents are a BIG SCAM and I am filing a lawsuit against them!

BA deserve to go bust as they suck. Called 4 times on an international call. Waited over 40 mins on each call and they still could not send an e-voucher so I can book my flights. The 4th time I called about the same issue they said I will have it in 24hrs. 5 days later nothing. Tried calling them again and when he heard I was upset about the whole thing he hung up. Very professional staff!!!!

My flights were cancelled in April due to COVID which is completely understandable. I asked BA to refund my new bank account as the one I paid with was closed as I had since changed banks. They said they had to refund the closed account but it would bounce back to them. Once this happened I was assured I would get a call to provide new account details. I thought this was a poor process but having been assured this was normal I accepted.

I realize that the COVID 19 Pandemic requires adjusting our expectations of what overwhelmed businesses can accomplish. However, I’ve been patiently waiting five months for nine airfare refunds requested due to British Airways cancellation of a family trip to Europe. A quick breakdown to give you some context: March 15 - flights were cancelled by BA with request to wait a few weeks to submit a request form.

Single handedly the worst experience I’ve ever had with a flight company, and EasyJet held me captive on the tarmac for 8 hours. We’ve been misled, lied to and been tricked out of over £1,000. They won’t acknowledge any wrongdoing and were hands down the most disgusting company I’ve had to deal with on the phone. Their customer service team were rude and insulting. I urge anyone thinking of booking with this company goes elsewhere, even if it’s slightly more money because this company deserves nothing.

B.A is a company where A refund's exceedingly rare. They seem not to care. "Got your money, so there!" They will just leave you up in the air. We have jumped backwards through hoops and still had no response. Stressful and time-consuming. I will seek publicity if this is not rectified as our refund is badly needed now. Contact Stefan & Bethan **. ** to sort it out asap.

Traveling Int’l First Class Miami, New Delhi early to mid March as Virus concerns increased. Recording for BA directed you to Website stating “high call volume“. Website directed you to not call and go to “Manage My Booking“ that site stated change of destination, date, or both are Free. Yet we were charged $962.80. Anna ** in Customer Service said, repeatedly it's too late and we accepted it, even though we have it in print Free. Never have I dealt with a Company with so little Integrity, and character which I assume is where why Anna ** Is so despicable. The worst Corporate Culture I’ve ever observed. No sense of “Do the Right Thing“. The Airline Industry would if this Company didn’t exist.

I have an international reservation. We all know we will not cure coronavirus by December 2020. My reservation is 9 December from Johannesburg to Europe. I don’t feel safe. BA arrogant to say I don’t qualify for refund. Europe has no control over the virus. BA show your arrogance again.

I had booked a flight from the US to the UK, but it was cancelled due to COVID-19. I received an email stating the cancellation, and a link to request a voucher or rebook onto another flight. Stupidly thinking that a voucher/rebooking were my only options, I followed the instructions and received a voucher code for use within the next 12 months.

A sad story of consistently cancelling advertised flights and bookings. Last year for my wife's 60th Birthday we booked flights to Vienna and back. Flight cancelled. Change to an earlier flight as there was not enough passengers cutting short the holiday and causing terrible upset. Move on 12 mths later going to see a friend terminally ill for a surprise weekend party and guess what. British Airways do it again! Cancelled flight. Booked onto another earlier flight completely destroying the holiday the same date and guess what. Flight cancelled. No apology. No offer of upgrade, just not interested.

British-Airways refuses to Accept Responsibility! Was to fly to Melbourne on 21 JULY 19 from Manchester via Heathrow and Singapore. Arriving late to board my Heathrow Flight, the Check-In-Staff was kind enough to discuss my dilemma with her supervisor. Only option being to find my way to Heathrow. Taking the British Airways' advice, in the heat of summer, somehow managed to get to Heathrow in good time where only Singapore-Melbourne Boarding-Pass was issued. In total disbelief was told by British Airways Ticketing Staff, because Manchester-Heathrow flight was missed, my Heathrow-Singapore was cancelled and subsequently my seat was sold to another passenger and that Manchester ground staff being only contractors advised me wrongly. Surely not passenger’s fault! Numerous approaches to BA Customer’s-Relations as well as the CEO Mr. Alex Cruz were in total vain!

I've booked tickets for my brother on my card. The amount was deducted from the card and the reservation was confirmed. When my brother went to the airport to pickup the boarding pass, they were asking for the card that is used to book the reservation (the card belongs to me and the transaction was successful at the time of booking). I've sent a photo copy of my to him, they didn't even allowed that option. I spoke with the customer care service, they were on call for 2 hours and none of them working over there don't know how to deal with that issue and they don't know how to contact the British Airways in Chennai airport.

I flew from Toronto Canada to Heathrow with a connection flight to Gothenburg Sweden. At Toronto they charged me around $210 for one extra suitcase plus they had changed my seat from 26th row to 42 and finally I ended up in 52 row, yes they had sold my seat for money. Got out at Heathrow. Nobody was there to guide me to the next flight. I missed the second flight and wasted 9 hours at the Heathrow airport. Got to the final flight - a dirty old airplane without any entertainment. They had sold my seat again for money. Dont fly British Airlines, you have much better choices. I will never ever fly British Airlines.

A friend purchased 4 tickets for us to travel to Germany in the summer of 2019. My husband and I were unable to travel due to medical reasons. I submitted a medical form and was told that it was approved and a note was added to my booking to confirm that the money we spent could be used to rebook tickets. The last email I received said that we needed to call by January 10, 2020 to rebook.

BA cancelled my elderly parents’ flight to London during pilot strike now stonewalling and refusing to pay statutory compensation. Do not trust this company. They are legally bound to compensate but instead are just fog and broken record. Disgraceful.

If I could give BA a zero stars I would. They have the worse customer service. I’ve flown many airlines around the world with my family, but surely we will never fly with them again. They gave our seats away on the return flight and would not address this after purchasing expensive business class tickets 4.5 months in advance to ensure that our family flew 12 hour flight together. The flight to London didn’t have the best service, most toilets were out of service. The beds in business class are the most uncomfortable of all business class I’ve flown. The check-in process at Heathrow was disastrous. The most inefficient process with no human assistances. The limited ones available were all slammed with line of customers. I would highly suggest you refrain from using this carrier. I wish I would have done a bit of research prior to.

I've flown on BA many times and have Silver status with them. I've never thought they were a great airline, just ok. I was contacted via email 3 days before my flight from SFO to LHR stating they could not accommodate our 3 business class tickets (which we paid for, not points, etc) because of "capacity issues." After a very tedious phone call, we now have a layover in Dallas and must leave 12 hours before we were scheduled to do so. At one point, the representative on the phone stated that "if you find your own way to LAX we can put you on that flight." Save yourself the time, money and patience and book with anyone else. There's no question why BA was rated worst for long haul flights. I'll never book with them again but I really don't think they care.

I missed the first leg of my flight from Spain to Tampa due to a late train arrival. I paid for another ticket immediately to get to my destination, believing that, of course, I had my return flights still available through BAirways. I confirmed with the website who booked the flights, got to the airport and BA told me they cancelled my ENTIRE TRIP because I missed one flight and they would sell me a new ticket one way for $2700!! They never informed me that the flights had been cancelled; just kept the money and said too bad. I am in the military and had to return at a certain time the following day. It was a nightmare with them. Never again.

My husband and I used British Airways to fly from London to Paris this past August. When we arrived at airport needed to pay for bags, was charged 4 times for one bag after I was assured charges didn't go through. Have been trying to get a refund from BA since. They give you a phone number to call for these claims only to never EVER answer the phone! They have you do a claim online only to never respond to your emails. I sent them the bank statements and credit card statement showing that I had been charged 4 times for one bag.

We flew economy from Las Vegas to London Heathrow and it was easily the worst transatlantic flight experience I have had in 10 years of regular flights. The plane was very old with uncomfortable seats and tiny entertainment screens. That wouldn't be an issue for me though as my screen didn't work at all during the flight. In return for raising the issue with cabin crew, we received contemptuous and at times outright rude treatment for the rest of the 10 hour flight. This is not the service that I believed I was paying for and so I complained to BA when I arrived home and in return I was given a useless amount of Avios points. I don't collect Avios and don't wish to give BA any more of my business so it's a tad insulting to be 'compensated' with what are effectively loyalty points. BA project an image of class and quality but they clearly aren't making the effort to actually live up to those values.

I want to start by saying that I have no problems with any of the flight crew or service while flying, everything on the plane was fine. After the flight landed, I rushed to the baggage claim because my wife and I had another flight out of London and only had an hour to make it on. Even though we could see the plane and watch the baggage crew drive the bags over, it took 45 minutes before my bag came through. The baggage claim “service” desk continually turned away the 30 other furious customers until a manager could arrive, by which time I was running to catch my next flight...which I missed.

On August 23, I received a google notification that my BA flight returning to the US on August 24 was cancelled. I immediately called BA and spoke to a representative. She could not find a reasonable alternative flight with BA and stated that I can go ahead and book with a different airline and I would receive a full refund on my BA itinerary. Because the flight was cancelled the day before departure, all returns back to the United States were extremely expensive, but my full refund was going to compensate for about half the cost, and having no other alternatives I booked a United flight to return to the US. To receive the refund, BA told me that my travel agent had to inquire with BA to receive the refund. When my travel agent got in touch with BA, they were only approved for a partial refund.

Recently flew British Airways from Tampa to London LGW. Considering the price of >$3000 round trip, food could have been better. They charge for advance seat selection. Cabin attendant minimal. Despite my status on American Airlines and the fact that I paid more than $3000 RT, I was not permitted to use the BA lounge at London Gatwick. The worst was of course the inability to book a seat free more than 7 days in advance. Did they want blood as well? The breakfast that was served was abysmal and there was not a person around me in Premium economy ate the garbage that was served. I hope that each and every employee of BA who takes one of their flights is subjected to the same poor service. Then perhaps the airline will change due to employee demands.

British Airways is as bad as any other budget airlines. Extremely disappointing when you expect support and respect from a company with "good" reputation and they just don't care. British Airways overbooked my flight, they gave me a small compensation and sent me to a cheap hotel and they can just get a long with it. Huge disrespect! Despite the vouchers, hotel and transfers, the cash card compensation was kind but nothing in relation to the stress I encountered.

I flew a short flight from London Heathrow to Paris. I followed all instructions and arrived 2 hours early for my flight, checked in on-time (if not a little early), and proceeded to the terminal. My flight was scheduled for 6:35 pm, but they did not announce the gate until 5:45 pm. I arrived to Paris receiving an email that they did not "lose" my luggage, but instead failed to load it onto my flight and decided to send it on the next flight out to Paris. I went to the help desk, which confirmed that my luggage was not "lost" and that it was coming in on the next flight. They told me that it would be delivered directly to my hotel some time the next morning.

My partner and I booked our ideal trip through Expedia which was completely ruined due to British Airways and Expedia. Let me explain my nightmare, our flight were delayed twice in New York. We left New York around 10pm, when we were supposed to depart at 7:30 pm; all those hours sitting in a plane. Then we arrived to London to connect with our other flight which was suppose to land us on July 18th in Santorini...that flight was no longer available since we arrived late to London due to all the delays. British Airways was not able to accommodate us in any flight to land us in Santorini on the 18th. They were insensitive to our emotions and frustration when they were advised that we were supposed to meet our family in Santorini for a wedding and that our hotel was expensive and we lost a night in our hotel including transportation.

I will never fly British Airways again, or try to since we didn't actually get to fly with them as they cancelled our tickets. Our flight from SLC to Heathrow was delayed and we informed them before we left the US that we would not make it to our connecting flight, despite the fact that we had almost 4 hours between flights. We were not put on a later flight at that point but when we arrived at Heathrow were told that we could get on the next flight to Copenhagen for another 3200 British Pounds (4 of us)!!! And they had CANCELLED our tickets for the flight we missed (that they knew we were going to miss) as well as our flight 4 DAYS LATER from Copenhagen to Edinburgh.

Thank you to Captain & Staff of BA2645 - 8 July. Thank you to the Captain and Staff for their amazing help, attitude and efficiency. We are Australians and on 8 July we were travelling from Malta to UK. Our son took ill just as we were prepared to take-off from Malta airport. He, my husband and I needed to exit the plane to travel by ambulance to the hospital. It was a very stressful time but the help given by the Captain & cabin crew made the situation that bit easier. My son’s recovery is very positive. Please pass on our appreciation to the Captain & Cabin crew. They are great ambassadors for your company.

British Airways costed us hundred of extra dollars due to our flight delay. Our flight was delayed almost three hours and by the time we landed our car rental company was closed so we were stuck at the airport. We had to pay for our taxi to our hotel and back to the airport to schedule ANOTHER car rental which was an additional $250. When we put in a form for compensation they said it’s not their fault and there’s nothing they could do for us.

We took a flight from London to Lyon on British Airways. We had one backpack and one small luggage. There was no problem going. The luggage was only 10kg. Their max weight is 23kg. On our return flight 3 days later they decided that we could not take the luggage and so they charged us $75 each for the luggage. Since they let us take it going we had no way of knowing someone would arbitrarily pick us to charge us! It was a one hour flight. That was almost as much as the ticket!

I was traveling from London to Seattle March 27-28th & in the last 20 minutes I was asked to move into another seat as a woman was fainting. I was in the middle row behind the galley. I could tell by looking at her that it was very bad.. She was ashen, short of breath & in pain. The attendant asked me to hold the oxygen bottle as they tried to get the mask on her face.

The short of it is that BA cancelled our return flight from Athens and offered no viable alternative that fit into our tour schedule. We agreed to take the ordinal flight from Athens to Chicago and find our way back to Pittsburgh on another airline as long as they would compensate us for that leg. They refuse to give us anything saying that they offered us other alternatives and we declined. This airline has the worst customer relations dept ever. I will never fly this airline again.

If I could award zero points I would! I paid to fly premium economy as flight was 12 hours and night flights. Hoped to get seats on newer carrier but no such luck! Seats were uncomfortable, leg room not much more than in economy, recline function no better than economy. Apart from the 2 main courses, the food was inedible with bizarre ingredients. I thought my breakfast contained halloumi only to find it was a rubberized poached egg! Pointless providing hot breakfasts that are so disgusting they are mostly thrown away. Roll, cheese, ham and a hard boiled egg would be more practical and enjoyable. Dry pastries are a disgrace as well as being unhealthy. So much for the promise by BA that there's more choice on the menu! Choice of new film releases was good but music choices terrible!! Staff were aloof and made no effort to engage with customers. I will NEVER fly with BA again!

If I could give 0 stars I would! Not that my review would make a great impact, seeing how many negative reviews they have, but I would still want to share my story. I booked a flight from Bucharest to London and return and it was a total disaster. When we were at the airport, they informed us that the flight will be delayed for 5 hours (from 8 am to 1 pm), then another 1 hour and a half ( until 2:30 pm). We lost 3 buses and the money we paid for the bus tickets and now they would not refund. Returning to Bucharest our flight was delayed for 1 hour and a half and they did not even inform us about it. I understand that unforeseen situation can happen, but I have never seen such a poorly prepared company in my life. The flight delays are a standard of British Airways, as I can see. Stay away!

I have a boarding pass to Ataturk airport, printed out about an hour ago. Trying to arrange a transfer I am told it is shut. After 50 mins on the phone to BA, they do not seem to know which airport their planes are going to land in!!! The lady had to put me on hold many times and when I said I washed to speak to her supervisor, I was cut off!!!!

Family was booked to fly to Bordeaux on Dec 21, 2018. Severe flight disruption due to drone incident and Gatwick Airport was shut for a few days. On the evening of Dec 20, the airport was still closed and BA offered for refund. However accidentally clicked cancel instead of refund, wrote in only to receive a response saying refund was correctly calculated. I have to send a snail mail to the refund section to appeal and only to be told that the refund was correctly calculated. The response was however emailed to me but I was unable to reply on the email. BA makes it difficult for any complaint to get through.

I made an August summer holiday booking on BA's website on 30 May 2018. The confirmation was correct except for one word "June". I had booked dates for "August". A week later when I caught the error, the June flight had already flown so I could only get back some taxes. BA claimed this was my input error. The reason I am 100% sure this was not my error is that I had online records of the flight search for August dates at the time of my booking, the price of the flight did not change even though the dates changed from 69 days to 7 days forward (not possible) and I received no pre-flight communications before the June flight date. I was out of pocket £780.40!

Booked first Class 3 return tickets from India to USA. Paid 13.5 lakh INR. Dad passed away mid travel in USA. Per their website and rules and their letter, they were supposed to refund one way passage money and charge no cancellation fee - for bereavement. They returned 56000INR. This is not even close to one way passage for one ticket.

My recent flight home from Malaga to London Gatwick due to take off at 20.20 on 26/01. Due to severe fog the flight was eventually canceled after being given three separate departure times. Eventually notified on my BA app at 22.15 that said flight was cancelled. Told by ground crew to go to handling agents desk (Iberia) in main arrival hall, which was closed! Totally unable to contact BA in any way, shape or form. Now too late for any public transport, and not knowing when a return flight was available, no option but to hire a car to get back to my daughter's villa in Elviria.

I have a spinal fusion and so we decided to upgrade from premium economy to business class for comfort as my back had been sore during our 5 week vacation. We travelled on 10 different flights during our holiday, all business class. British Airways was en route to our final destination. I upgraded online, payment was taken apparently 3 times! I kept receiving confirmations that my booking had been changed, but when logging into manage bookings no changes had been made.

We traveled to Mexico and back flights BA2203/2202 in February 2019. We were given forms to fill out to enter Mexico. When I asked for help with these forms the staff seemed like they really couldn’t be bothered. Like it was a real hassle. I understand they must get this all the time but it’s serious if you get things wrong in these countries. A lady had trouble as her daughter had been sick in a bag and no one wanted to help her. She was at the end of her tether. Poor thing. On the way home one of the staff was really abrupt with passengers including me who weren’t putting their luggage properly in the overhead lockers. There’s no excuse for bad manners especially from an airline you are expecting to be a higher class than some of the others.

Our daughter flew British Airways in October 2018 with a small carry on bag. She travelled without incident from NY to England. On her return trip, she was not allowed to check her bag even though the dimensions and weight were within parameters. The staff was rude and charged her the full bag charge. We have spent endless hours out of principle to resolve this matter to no avail. We also mailed a letter to the CEO who refused to respond. Buyer BEWARE! This airline entices the consumer with a reasonable fare and then overcharges the consumer without care or rationale. U.S. Consumer.

Overcharging customers with all kind of excuses for extra weight right at the airport. Delays. Lost of luggage And more... We had horrible experience by British Airways flying before from Vancouver Canada to Norway before. Our daughter lives in Oslo and we fly at least once a year to Oslo. Last year we decided to never fly British Airways again and never buy their horrible cars as we have owned all kind of them. Anyway, my wife was travelling to Oslo this year again and this time we bought a ticket from FinAir only realizing at the Vancouver Airport that we have been cheated as FinAir is operated by British Airways too.

My husband and I flew on British Airways flight BA-228 from Baltimore to London Heathrow leaving on the 12th February 2019. Every aspect of the flight was poorer than what any of the low budget airlines have to offer. The plane itself was shabby and dated. The seat reclining facility did not operate properly, was not that comfortable, and we had less legroom than the equivalent with budget airlines. The touch screen TV monitor was not working properly. One earbud on the headphones did not work. The audio socket was too loose for the headphones so the plug kept falling out making it difficult to enjoy the in-flight entertainment (which in itself had a dated choice). The pillow was disgusting and kept falling out of the flimsy cover. The air conditioning lacked consistency alternating between very hot and very cold air. The restroom occupied sign always lit up as vacant even if it was occupied.

I would request you all please avoid flying with British Airways. It's not like how it looks like, seats are not comfortable at all, cushions are ripped and moreover the crew is so arrogant and ill-mannered.

Of the last 50 long haul return air journeys I made in the past 52 years I regretted opting for the first time this World's Least Favourite Airline this time round. On my onward journey I lost £75 worth of five perfume gift bottles - all well known brands - because they were just over 100ml! I felt disgusted with this Budget Airline - not worth calling it British Airways - I warn other would be passengers never ever fly by this airline. The "cattle class" is worse than even for cattles to travel, the food was tasteless and passengers were supposed to eat it in dimmed light, where you don't see the food that was served. I took one bite and asked the overweight and middle aged lady cabin staff to take that away. I did not bother to eat breakfast thereafter.

I wanted to do two things: Change my email address on my account. Book a flight for someone else with my Avios. Guess what, none of that was possible online. So I called them and after waiting more than TWO hours (not exaggerating) and being connected to THREE different persons (based in India or Pakistan I assume regarding their accent), they told me they can't change my email address, I have to submit a special form. Well, THREE hours altogether to make a booking which should be doable online in five minutes. And, they were complaining that they have too many phone calls. No way!!!

I had my round trip tickets in BA business class. During my outbound journey, the entertainment system didn't work at all for a long haul flight of more than 13 hours. During my inbound journey, I was stranded in Mumbai for straight two days or 48 hours earlier this month. First, I missed a connection to London due to bad weather merely by 15 minutes. They had rebooked me on the next day flight, which was also canceled due to technical issue. The BA airport staff or customer service didn't even bother to offer a hotel stay during these two nights. Extremely terrible experience and frustrated throughout the journey. My family would never fly again with BA nor I'd recommend it to any of my friends and relatives.

Poor service, rude staff and just outright dishonest! British Airways is the worst airline that I have ever encountered. They canceled flights at the last minute, did not honor pre-paid seat upgrades and extremely rude. Not to mention, they would not refund any money! Travelers, do your research! There are far better options out there. We will never fly British Airways again.

Don't even waste your time with this horrible airline! They lost my luggage while traveling to a 7 day cruise and they are incompetent! The luggage has still not been found and may never be found! I hope when choosing airlines, use someone else! Their customer service for lost luggage is located in India and they ARE VERY RUDE, and hung up on us several times. When asking for a supervisor, several of the call takes advised they have NO supervisor! Good luck if you try this airline, I will chose someone else when BA is an option!

I frequently rent cars around the world, and I recently booked a car through the British Airways website to be picked up and returned to Fiumicino Airport. When I collected the car at the airport, I also took on the additional protection to remove the excess. On finishing the rental, I had the unpleasant surprise of an extra charge of 84 Euros for "location services" and an extra 14 euros for "road taxes". This is although I was collecting and returning exactly where my voucher stated.

I rate THIS REVIEW -5*. Our flight Phoenix-London 6th November 2018. Premier Economy on a 747-400 pre 2005. Old seats, rubbish food, entertainment, AC, and light systems broken all night. Freezing cold. Dirty toilets. No sleep. Over 2 hour delay before flight, crew was very late. On arrival at Heathrow we had to stay on a slip road for 30 minutes waiting for a parking space. Group boarding at Phoenix was out of control, customers jumping the queue, no control by BA staff. Customers with mobility problems (please be assured that I have nothing against people with genuine mobility problems) but I did notice that at Phoenix departure lounge there was at least 12 wheelchair customers with friends/families and 1 young person with a walking stick and family/friends boarding first. I now at least know why when we board the overhead lockers are almost full.

8 times now e-mailing BA to try to resolve an issue with no response! For a company like this it's disgusting, that they are happy to take your money and then when things go wrong they want nothing to do with you.

I booked Tickets from Sydney to Hong Kong and on to London and return for five adults. The first leg was on Cathay Pacific. I booked the seats straight away at no extra costs. When I tried to book seats on British Airways there was cost of approximately $AU100 per person per journey total cost of $AU1000, or you could take potluck 24 hours before the flight. Also the outward journey allowed 30 kg per person checked I luggage but the return journey only allowed 23 kg. Anybody thinking of booking flights from Australia on British Airways should take these costs and restrictions onto account most other airline have no seat allocation charges and allow 30 kgs of baggage. I will not be caught by British Airways again.

Today I had a terrible experience with British Airways. My family (my wife and 8-year old son) was not allowed to check in to a British Airways flight scheduled from Brussels (Belgium) to Heathrow (UK) this morning. It’s the first leg of their journey, followed by a connecting British Airways flight from Heathrow to Bangalore, India (their final destination).

On Nov. 25, 2018, I tried to check in the return flight online. Somehow, it would not allow me. When I arrived LHR and try to check in. It was 12pm. The computer told me the check in was closed. I was directed to another counter. The lady told me that they have sold my ticket to someone else because I was 10 minutes late to check in. I was very frustrated since I had plenty time to go thru the security to check in. I tried to talk with her. She was cold and frankly told me that she could not help me because the flight was oversold. And they have sold my ticket to someone else. When I asked her name, she told me her name was "Holly" and she did not have a last name. She was quite rude. Then when I tried to change to another flight, they charged me $2462 Plus $250 change fee to take same day flight to San Francisco. I think it was very unfair to charge so much.

Flight 6219, Nov.2, Heathrow to Vancouver: We left the gate, then as our old 747 taxied, it came to a stop. We thought it was in a line-up to get on the runway. After a while the pilot announced that there was a mechanical problem. The cabin became filled with the smell of jet fumes, there was no air conditioning and we were uncomfortably warm. The pilot announced that the auxiliary power unit died and they could not restart the engines. They sent two fire trucks over to try to give us some ventilation. There was another announcement they will try to get a starter cart from Gatwick. We were left locked in the plane still smelling the fumes in the hot cabin. After a while, another announcement that Gatwick won't lend the starter cart.We waited more, lucky for B.A. the passengers were very patient.

For May 2018 I booked a return flight to Mahon, Menorca. Found and reserved accommodation and hire car. BA rescheduled the flight out meaning the loss of 1 days holiday. I rebooked and moved the return flight one day later. Villa owner was understanding enough to moved the booked accommodation to suit. Car hire company charged extra for the reschedule. So far so pretty bad. BA then altered the outbound flight time THREE TIMES! and the inbound flight time twice. I tolerated this and otherwise travel and holiday was OK. Then I did a really stupid thing. I booked BA again for May 2019 with accommodation and hire car again. BA cancelled the flight.

I paid for Premium Economy on flight from London to Seattle. When I got on the plane the footrest was broken and would not go under the seat, creating a safety issue. The attendant could not get it to work either and if there had been an emergency, it would have been impossible to get out. I complained to BA when I got home and it took them a long time to even respond, which was just an apology. After complaining again, they gave me some miles, which I will probably never use as I would not fly them again. Since this was a safety issue, I feel they should have upgraded me to Business class or First Class, which they did not do. I will never fly BA again. Bad service and bad customer service.

I flew on British Airways to and from Rome at the beginning of October. A British Airways agent told me upon check-in that I could not have any carry on since the flight was full and overbooked. I told her I had medications and other necessities in my carry on I needed to keep with me. She replied that if I did not check my carry on with her, my luggage would not be given "priority" status and that I would have to take my chances at the gate. She convinced me I would have to surrender my carry on before boarding the flight. I had never flown with BA before, so I took her at her word. When I arrived at the gate, no one was checking carry on items and I found out the flight was not overbook and had empty seats. I complained to the gate agent but nothing was done.

Unclear baggage policies and terrible customer service: BRITISH Airways now rates as a scheming dishonest budget airline to me. Booked a direct flight on the BA website for over £1000 to Cape Town from London. Checked via Skyscanner which said 1 checked luggage included and 2 cabin pieces. I have a screenshot of this. When I booked and got confirmation, it looked like return flight didn't include checked luggage so tried to call but because of data breaches an automated message said to log non-urgent complaints on the website. I got a response that didn't help so tried calling a few times to no avail and even logged another online query.

This is the 2nd time that I've booked (and paid for) a Premium Economy window seat, which is prime real estate property on a flight. Again, they changed the carrier and put me automatically in an aisle seat. This is the 21st century! They could use an algorithm whereby those that have windows seats reserved are put on a window seat on the new carrier. Or they could send an email to us saying that they have changed carriers and have reassigned seats, so we have an opportunity to rebook a window seat. Otherwise, you need to check your seat every couple of days to make sure BA hasn't changed it. I swore I wouldn't fly BA anymore after the first incident. But somehow I forget and now face the same situation again. This time I won't forget. Nevermore!

Having decided to only compete with poor American based Airlines my old favourite airline (from many years back) is just cramming seats in and offering the minimum service, rather like those main American based airlines. This may be OK on the transatlantic routes but isn't any good on almost anywhere East or South of the UK where the competitors offer so much more at no real premium on BA. The competitor's Economy is so close to Premium Economy on BA - OK, I do know they choose to call it something else. My most recent flights were on a 787 in Business class and it just doesn't get anywhere near any of the middle east airlines and Qantas, Air New Zealand, Singapore or any of that very competitive group. To top it all off I have just been told that they have kindly shared my credit card details on more than one occasion with some hackers on their website.

My husband & I missed our flight to Moscow because the plane left one hour late from Chicago, did not land at the terminal so had to wait for buses. No one from the airline around to help guide us in Terminal 2. Our flight number was not on the departure board. A person at information told us to go to Terminal C. The correct answer was Terminal B but there is no quick way to backtrack since the Terminals are for departing passengers only. BA escalator not working. Once we got to gate, the door had closed & they refused to let us on but they held the plane to look for our luggage.

Worst airline I've ever flown with. Never again... outward flight I became ill after eating their food and had to be given something to take on the plane but at least the staff was friendly and helpful on that flight. The flight home however was the worst flight I have ever been on. The hostesses on the plane were absolutely vile. Dishonest, abusive, patronising & passive aggressive to the point I got my phone out to film them for my own safety to which the leader tried to tell me it was illegal for me to record. Never will use this airline again. I've flown a lot of different airlines as I have travelled a lot. This was a absolute disgrace.

My wife and I booked our 10th anniversary trip from Calgary to Rome return, with British Airways, Sept 17-27. This was my first trip in Europe, and we spent almost $8500 CAD on first class tickets. The flight Calgary to London (stopover) was ok. I got a bottle of water, and then nobody came to the pod I was in for the next 8 hours. One would have expected more from first class, maybe another bottle of water? They asked me to fill out what I would like for breakfast on a card. I filled it out but no breakfast or even coffee came.

We submitted 2 complaints to BA regarding this incident and waited 7 weeks to hear back from BA customer service before posting this. Up until this date, no follow up from BA except acknowledge that complaint was received and someone will follow up shortly. BA had 1 hour connection, poor management to get people on connecting flight. Upon arrival, we had to wait for 20-25 minutes for a bus. Pilots announced 2 or 3 times about status of only bus provided by the airport to unload passengers. We were on the last run. From my past experience, crew would announce passengers with the short connection first to make sure people are able to make to their next flight.

Traveled on business class. Airline misplaced baggage. American Air confirmed baggage delivered to BA but BA misplaced the bag on 8/31. BA informed me that the bag was found on 9/7 and will be shipped and delivered within 48 hours but that never happened. 12 days have passed and the crappy airlines cannot commit to delivering the bag. They are just a bunch of incompetent people that are retaliating and harassing me since I escalated the matter. Their customer relations team lies as well. Unreliable and lying bunch because they tell you one thing and do the totally opposite. Ruined my mother’s birthday since her gift is in the misplaced baggage. No one cares and that includes their CEO + exec team.

My daughters and I booked a direct flight on British Airways from San Francisco to Heathrow as we were going on a 14 day tour. Upon arrival at Heathrow my daughters' bags were on the carousel but mine was not. The BA luggage agent assured me that based on "scanning" history of my bag, it must be somewhere in the airport but was not placed on the carousel and I should expect it to be delivered to me within 24 to 48 hours. Since I was on a tour moving daily or every other day, I provided 3 days of lodging information as well as my contact phone number.

My husband and I recently returned to the US on two connecting flights on British Airways through Heathrow. Before we left for the trip, we were told by BA that we would need to purchase seats if we wanted to sit together. I had never heard of this before, but we paid 128 euros and chose our seats online. I did some research to make sure the seats would be comfortable, as we are both tall and I had recently had a hip replacement. First leg: we were told we could not have the seats we paid for and were given random seats.

We are a family of four. We missed our flight today from London to New York, our fault. When we informed BA they said there was nothing they could do, that is not the problem. They cancelled our return flight which is in two weeks. After speaking with a representative and being placed on hold for over half an hour, in total, we were told this was their policy. We paid for the flight. It is in two weeks time, however, we can't use this ticket. How is this legal? How they keep our money and not let us use the tickets. BA are thieves. Just adding insult to injury, BA wanted $5,000 extra to change our flights and issue new tickets. That doesn't include the $ 3,000 we paid initially. They were recharging us for the flight in two weeks that we already paid for but BA won't let us take. This can't be legal. They have no loss for the returning flight. How can they stop us from using it, we paid for it.

My family was flying to Italy for a wedding traveling from JFK to Heathrow to Rome. Our flight was delayed arriving to JFK causing us to not be able to make the connection in London. After being at the ticket counter for 90 minutes (mostly waiting for return phone calls regarding inquiries made by the reps), they asked if we would be willing to travel Air France through Paris. We agreed, trying to be flexible, to run over to Air France to pick up our boarding passes. We arrived at the ticket desk at Air France's terminal only to find out that there were no boarding passes for us.

My partner and I were traveling to Glasgow for a family wedding. Unfortunately, when we arrived at Heathrow Airport at 7.10 am, the cue for customs was excessive. It appeared there would have been 1000-2000 people waiting to be processed at the time. Unfortunately, I was not with a customs representative until 8.45 pm and we did not have sufficient time to change terminals to arrive prior to closing of check-in. When we arrived at Terminal 5, we spoke with a customer service representative at the reservations and inquiries desk for British Airways. We were informed the next available flight would be the following morning, at a cost of 340 pounds each! My partner and I paid 215 GBP return initially. We opted to catch a taxi (101.9 GBP) and stay at a hotel near London Euston (79 GBP), and we booked a train with Virgin Trains (140 GBP) to Glasgow the following morning.

I was traveling NY JFK to Paris CDG via London LHR. Going to Paris was ok. Coming back in Paris at the gate supervisor said, "Your bag is big. You to pay 75.00 euro." I ask her why. I am traveling with this bag several time. No airline stop me. She said, "You going to miss flight." I have $40.00 in my pocket. So I have to throw the bag on airport. Very bad experience with British Airways. I lost over $350.00 my stuff.

The website informed me that I need to phone the call center to change my flight. I have been on hold for 28 minutes and counting on the local number and for 15 minutes to the UK "gold member" number. They both go to the same call center and both remain unanswered. As a Gold member in South Africa I dialed the number on the card only to find the number is not in use. If this is how they treat "Gold Members" it does not feel like service. Still on hold to both local South African and UK call centers, hearing "a member of staff will be with me as soon as possible" about to hang up in desperation...

Due to my 13 year old daughter's stomach pain wanted to tell the boarding agent while boarding, whether we can check with paramedic before taking the plane. The boarding agent called the British airways med line and based on their response remotely without even seeing my daughter, mentioned that my daughter cannot fly and rest of the family can fly. It is not a normal scenario to drop your daughter who is only 13 years old in a foreign airport and you can fly with rest of the family members to home, I asked whether I can be provided with alternate tickets for another plane. It was refused as my original booking was from Expedia and I have to talk to them. I asked whether they can provide a notes or letter that says why my travel is cancelled by British Airways. For that the agent and supervisor responded that the itinerary notes are updated with what happened at the airport and British Airways system has that information.

Mine and my husband’s flight from Heathrow to Philadelphia was delayed three hours and twenty minutes on May 5, 2018 due to a fuel leak discovered during a preflight check. Because of this delay I missed my connection to Providence. I filed a claim with BA for the $300 x 2, reimbursement dictated by EU law. BA's response was "I understand from your email that your flight to Philadelphia was delayed which resulted in a missed connection flight to Rhode Island. I've looked into your flight and your claim’s been refused because BA0067 on 05 May was delayed due to the aircraft being damaged by conditions out of our control. Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation. The aircraft you were due to travel on was damaged by a BIRD STRIKE and needed immediate repair. This also meant extra time was needed to refuel the aircraft. I’m afraid this was out of our control and caused unforeseen disruption to our schedule."

On May 16, 2018, I had to return to California for a medical emergency, requiring an immediate change in flight arrangements. We were informed of the ticket up charges and BA charged the credit card as expected. All of our transactions were handled electronically and we were expecting an email from BA showing the breakdown of charges, which did not occur.

We have booked flights to Dubai for our surprised parents. We four daughters organized surprise trip for their birthdays and anniversary. But after booking British Airways with Expedia, went into book special meal for us as Jain meal, which my family had before with this airline. But could not find it, so rang them to book this and they said they did not do Jain meal anymore. So I said ok book Asian vegetarian meal without onion and garlic but said they cannot do that. Sent email to customer relations to complain as we had already paid for the flights. After going back and forward with emails, we decided to phone and with hold on the line for over 30 mins, she said she cannot help. She said to take our own food on the flight. What a customer service.

This was a terrible experience as BA sold our seats twice and their staff were rude when they told us we were unlikely to be able to fly on our scheduled flight despite having paid for seats and been at the airport 3 hours ahead of time. Eventually they got lucky as other people did not arrive and we got on the flight at the last moment - we asked about bags and were reassured that they would be fine and they would rush them through. We arrived in Venice to no luggage and no BA representation and wasted hours filling in missing luggage forms with locals at the airport. The luggage arrived about 36 hours later. We complained and the whole BA team basically could not care less and offered us 50 euros for going without luggage for the best part of two days. I am very sad to say that I will never fly with BA again and am ashamed of them as our national flag carriers.

I booked a flight/hotel to London through Expedia back in December. When I went to check-in through the BA app, they offered an upgrade to a seat with more leg room for $275.00. When I got home I checked my bank statement and they charged me $3034.06! I called British Airways customer service and after putting me on hold for 10 minutes they came back and said the $275.00 was for the trip to London and the balance ($2759.06) was for the return trip due to higher demand. They said there was nothing they could do about it since I had agreed to pay the amount on the app. I said I never would agree to pay more than the price of the trip itself for 10" of legroom. I can't even believe I have to fight this now. Such a scam!! My mission in life will be to make sure as many people know about this and don't use them for international flights.

I want to share with you my recent experience with BA. I booked for my wife and son to travel out from London to Dubai for Easter on BA, and had booked business class seats as a treat. Upon check in, they were informed that the flight had been overbooked and they were being downgraded. They refused on the basis that we had paid business class and therefore wanted to travel in Business Class, BA then gave us the option to downgrade or apply for a refund. We decided to cancel the flight that evening due to all the commotion and would apply for a refund, as suggested by the airline. The following day we wrote to the airline asking for a refund, and was informed that since we had been offered an alternative in economy, we were not entitled to a refund. this despite paying nearly GBP 4,000 for the tickets.

I must say that British Airways is really one of the worst company ever! I decided to book there thinking that it would be better or safer than booking through Expedia or other 3rd parties, if ever a problem arises. But here is what happened to me: I booked a flight from Mauritius to San Diego on ba.com and received e-ticket. I could not access Manage my Booking few minutes after booking. It is giving me error message asking to try again after 24 hours. I wanted to modify the flight and land in Los Angeles instead but could still not access Manage my booking to change or cancel the booking.

My round trip Atlanta-Mumbai over the past 8 days was without doubt the most expensive but least satisfying of my 74 round trip transatlantic journeys in recent years. The Business Class cubbies are a clever design but are so jammed together to make comfort impossible --- not worth the extra cost. Economy comfort next time, only on a different airline. The food ranged from barely edible to inedible --- pack sandwiches next time! And then there's the giant shopping center known as Heathrow. I could write a book (a horror novel) about my experiences in that malfunction junction. I've put LHR and BA on my no-fly list for the foreseeable future.

Missed flight due to roadworks, so called 'help desk' no help at all, just couldn't be bothered, just told us to go and find someone else online, which we did with Easyjet, excellent staff who couldn't be more helpful. Only reply from customer services, was the normal generic answer, sorry you were unhappy but hope you will still use us blar blar blar. What has happened to the 'world's greatest airline'. Total rubbish.

My flight BA676 was delayed from London to Istanbul and mentioned that to flight attend in the plane, that because of flight delay I missed my connecting flight from Istanbul to Cyprus, he said that he will ask his manager about my problem. He came and said that the British Airline is responsible for your loss but we can't do anything, you have to contact our ground staff.

The lack of seriousness and the bad service of British Airways for its customers is disappointing. My wife and I have been victims of the disorganization of the British Airways company since we had a confirmed flight BA # 104 from Dubai to London on January 27 at 2:00 pm, a few weeks after buying the tickets they send us an email electronic where they change the flight schedule for 10:05 am which we confirm with assigned seats 22A and 22B with the airline.

My sister, Ann ** was flying from Athens to Heathrow to JFK on December 11th, 2017 on British Airways Flight 631. She was advised that they cancelled this flight and rebooked her on Alitalia. I called customer service and after waiting for 45 minutes I spoke to Ms. **, who was extremely unhelpful. She asked me for routing number which I didn't have because my sister was at the airport in Athens. Said she could only speak to my sister, which she couldn't do because she was flying.

NEVER fly British Airways. I was traveling for business on a tight schedule and missed a flight (and important meeting) because of a malfunction with THEIR software and personnel staffing. The BA check-in app was not working for more than 24 hours so I had to manually check-in at the airport. I arrived with plenty of time but there was a huge line (because of the app malfunction) and ultimately they closed the gate before multiple passengers were able to board. Not only did I therefore miss my meeting, but they forced ME to pay an enormous change fee that was MORE than the original cost of the ticket!!! Shocking and something I've never experienced on any other airline.

I would not want to fly British Airways again. For one thing the seats are way too tight in economy and not enough leg room. The food is not good nor is there a good selection. I was on a nonstop from LAX to London and they gave us the main meal about an hour into the flight and junk halfway during the flight and a hot pocket type pizza an hour or so before landing. Yuck!! I saw people going up to the cabin steward's area wanting something to eat including me. All I can say is junk food! The snack included potato chips, they call crisps, stale popcorn and a candy bar. How about a sandwich for God's sake? Something healthier than junk??? And that hot pocket pizza gave me heartburn.

I have flown BA many times to the UK to visit my daughter and her family. They have always shown exemplary customer service. I don't know if I would fly another airline across the Atlantic.

We bought 3 airplane tickets to Thailand from a company from Romania and the tickets were issued by BA. After a couple of weeks we got a message that one of our flights was canceled, BA6195. We had two options after that, either we rebook for other flights (those flights were with very long stops in between so we couldn't accept them) or to get a refund. We asked for a refund, so they said that we will get an answer from BA in 4 weeks. After 8 weeks we got the message that BA has denied the refund and we want to understand why? On the website it said clear that if a flight is canceled we do have the option to get a full refund. Also, for the booking reference: ** it said that we have rebooked our flight which we DID NOT.

I booked 2 seats Toronto to London in Aug for travel in Nov. One of my daughters has a severe cashew nut allergy. Another family member who arrived from London to Toronto 3 days after I made my reservation advised me that the in flight meal was a chicken curry of sorts with whole cashew nuts. Since my daughter has a very strong reaction to vapors from any meal containing cashews, I called BA and asked for a refund or a credit or a voucher for one of the 2 tickets. This was 3 months before the departure date. At first they carried on about peanut allergies. Which meant they did not read or understand my concern.

In June 2017 I flew British Airways on a long haul flight to South Africa, my purchased seat was in coach. However during check in I decided to purchase a better seat with more legroom, or at least that what was represented on the plane seat diagram from BA. When I got on the flight they had a different seat configuration and my seat was just like any other coach seat. I brought this to the attention of the flight attendant and they agreed that this happens all the time and not sure why BA has not changed the seat diagram for the flight. The attendant assured me that I would be refunded but when I got off the plane and when I wrote BA to make my claim to BA said that they would not refund me and that the seat I purchased is the one that I actually got. I tried to fight this with my credit card company to no success so I decided to write this review and warn other travelers. I basically spend $230 for the two of use for absolutely nothing.

When arrived at Heathrow from Istanbul I left some gifts on the plane. I let the staff know and they told me to go and collect it from the collection desk once went through the passport control. On the collection desk I could see my bag behind the office and the guy after see what on the bag keep saying the bag did arrived. After lots of attempts from me to get my gifts back which were 2 small bottle of very expensive Turkish wine, collection desk guy said that my wine got lost and nothing he could do to come back the next day even if they were there behind him. I call and made complaints but no one actually did anything and the guy kept my wine for himself. They do know what they can get away with and they use it for their our advantage and keep customer's belonging if they want to. Not a nice experience and very disappointed that they can steal what they want with no consequences.

I bought British Airways ticket for my family to Texas. While purchasing the ticket the British Airways attendant who sold the ticket stated that my daughter's ticket will be changed to infant and on seat for the return trip. She gave us a number to call prior to our return so they can ensure it is done. My wife gave birth and we called the number severally, the customer care directed us to American Airline, we called American Airline, the representative said we should speak to British Airways. Then my wife called British Airway helpline again. When nothing was done she went to El Paso Airport but no British Airways customer care office. So she kept on calling British Airways helplines (US and UK). I went to the Lagos Airport office and they said they cannot get it done, that I should call a number. I wasted my airtime. When I got angry they fixed it and gave me another ticket for my daughter.

My mother checked in the bag in Hyd airport. Bagged tag number has different last name and different flight number. She did not receive the bag. When we contacted customer service they told they are tracing the bag and after 21 days they said that I can claim for the bag. After 21 days when I contacted again for the claim they denied my claim saying that we received the bag. It was totally mistake of a British Airways person who has given the bag tag number in hyd. Bad way of treating customer.

I paid an extra $100 for an upgrade to a seat with more legroom. However, my seat was not any different than other economy seats. When I complained in the plane, they acknowledged that I have paid extra but told me that the flight is completely booked and there is nothing they can do about it. And to contact BA. After holding in line for 30 min, an agent told me to fill out a form with BA online. I did. Nothing. A month later after waiting for 30 min, another agent tells me I have to call between 9-1 eastern time and talk to customer relations. Terrible service.

I am an Indian citizen and I had booked a flight for two of us on British Airways.com for a return trip from Amsterdam to Bangalore via UK to Mumbai. Once I booked the ticket I had made a point that I called the British Airways customer care (+91-124-4120715) on Wednesday, August 2, 2017, around 12:25:12 PM and spoke to the personnel.

British Airways mislead me and it cost me over $3k just to get my family home from the UK after they cancelled my return flights due to THEIR error. Our new flight home (which cost me $3k) was cancelled due to Hurricane Harvey in Houston Texas (where I live) and they had NO flights to get us home for the foreseeable future. The man helping me said he could book us to Austin (3.5 hours away from Houston) and then BA would pay for our rental car cost to drive home. We did just that, and guess what? They denied reimbursement for our rental car. In total, I spent 8 hours on the phone with BA (during my vacation) and spent a total of $4,250, when it should have cost me $1200 (which was the cost of my original round trip tickets.) I am DISGUSTED with them and will never in my life fly BA again. I hope they go bankrupt for the way they treat their customers.

I have flown many airlines - KLM (the best), Air France, American Airlines and others. I recently flew British Airways and I must say it was the worst experience of my life. My items were stolen - I mean stolen and I have taken more than 2 months asking BA to look into the matter but to no avail. Here is the last communication I got from them:

This time they were nice and courteous. But I wish they would allow us to bring soy milk on flight. Had no problems this time and most likely I will go with them again.

I just bought a ticket from BA through Expedia. Of course to do that I answered all their questions. To take money - no problem. Then I decided to call BA to make the seat assignment. After I waited for 48 minutes on hold I was told that my booking was not updated with necessary information and a representative could not do the seat assignment. While I may appreciate their security concern I really do not understand why these concerns have not made it through their partnership with Expedia. If BA was OK to take our monies from Expedia, why they have not asked Expedia to record all necessary info? And if they haven't, why they were enforcing it over the phone?

Flew business class Dublin to LHR return and first class LHR to Kuala Lumpur return last year. A truly miserable experience from the word go. Business class seats were only the same as economy but with middle seat blocked. Only ham on the way out so I had no lunch. Ordered kosher meal for return flight and was fed a slob of a vile fish dinner. First class experience was pathetic. I have had better service from cabin crew with Ryanair.

Flew LA-London return. Seats were very cramped and very hard on lower back. Food was poor especially the breakfast which was inedible. Was very disappointed by the whole trip. Staff at Heathrow were rude as we didn't understand the self baggage system but the folks on the plane were great.

British Air fails miserably when it comes to accountability. They sub-contract at their discretion with other airlines then FAIL to stand by their responsibility to ensure their contractors perform. My family including 4 young children got pawned off by BA to Iberia for a return flight. We were rerouted to Boston (from New York). We spent an (illegal) 5 hours on the tarmac with the roof of the plane leaking then another hour in the airport as Iberia staff tried to pretend they were invisible. They said that they had no vouchers, transportation, or places to stay. They lied (twice) about reimbursing ground transportation that we found ourselves. The first British Air rep. I spoke to also said that they would cover the $680 taxi fare after Iberia shirked responsibility, but their claims system later declined. Caveat emptor! This is not a trustworthy company!!

Love British Airways, I trust them. They have one of the best records, the help is well trained and they have some of the best pilots in the world; altogether a very satisfying experience whenever I have flown with them. Highly recommended.