BookIt.com Reviews

Used many times. Everything was very easy to book. Well satisfied.

Planning a Vacation using BookIt.com is a Breeze! I've booked more Vacations using BookIt.com than any other travel site. Simple, fast and a Breeze! Thanks BookIt.com.

I would warn people not to book your vacation with this company. In October I booked a romantic January getaway in Mexico for my fiancé and myself with this company. After 10 hours of travel and very little sleep we arrived at our hotel to find out that BookIt had not paid our hotel and we were forced to pay AGAIN just to get into our room. Our credit card now has two charges for the same room. One from October with BookIt and one from January from the hotel. We tried to avoid these charges by calling the customer service number listed on our confirmation and I remained on hold in the hotel lobby for nearly an hour. Exhausted and out of options we simply paid again.

This is my first time booking from BookIt.com and so far so good.. I can't wait.

Great site, easy to use!

Best customer service through the phone. This was my first time booking a trip so I chose Bookit.com. A coworker had told me about it with their pay delay service.

I was traveling in the dominican republic jan 29th to jan 19th 2016. I used bookit as I usually do every 4 months when I travel. When I went to check into the hotel I was told that bookit did not confirm the reservation and didn't release the money to the hotel. We were left hours being denied access to check in. We called the bookit over a dozen times only to be on hold and wait hours on the phone and then hung up on. I had my documents to show my hotel was paid in full and still could not check in to the hotel. Once I did get a hold of two customer service agents and explained the situation I was either immediately hung up on or placed on hold for 30 mins and then the call was disconnected.

I called and asked about changing resorts. The one we originally booked was off the beach. The person at BookIt.com was easy to work with. He explained the entire process and what the difference in price would be. The only negative was I was on hold for quite a while before a customer service rep picked up.

We booked our honeymoon 6 months prior to taking it. Made all payments to BookIt.com, and they never paid the resort. Luckily we found this out a week before our travel date. Spent 3 hours talking to Customer Service, and ended up having to pay an additional $700 to be moved to a different resort. We were so angry we almost canceled our honeymoon altogether.

Great customer service!

My 87 year old father paid for me to arrange a trip for 11 members of his family through BookIt.com to travel to Excellence Riviera Cancun from January 9th thru January 16th, 2016. All payments made by me via my American Express were paid in advance (with my BookIt.com booking ID profiles showing the exact dates and times of all payments received). This trip totaled over $22,000. BookIt.com provided our family five (5) hotel confirmation #s via email months in advance of the trip (#**). My BookIt ID# was **.

Thanks to Willie **, for his great service in helping us to make our plans for a Jamaica vacation possible. Will tell our friends about his service to us and the company he works for.

Had a wonderful helpful experience with BookIt... Book with them all the time and never have a problem. The woman, Sharon that help me was so pleasant and I can hardly wait to go to Punta Cana again!!!

The booking agent was very professional and had knowledge of the resorts offered. We were to leave in a week so time was an issue that they worked through quickly. I was quite pleased with the process.

Was disappointed that BookIt did not contact me saying my hotel was overbooked. They did upgrade me to a beautiful hotel only to find out it cost me more on fees-- $10 parking, $22 on automatic drink voucher.

When I called to make changes to my trip, I did wait on hold forever... (maybe 25 minutes). When I got through to an agent, she helped me with my new trip I wanted... She went out of her way and even called the airline and changed my flight... She was a doll! I do love bookit.com and will use them again in my future trips! Thank you, bookit.com!

User-friendly, easy to look for options, good listing of hotels, several choices for flights. I would recommend this website to my friends. Thank you!

I initially called and had a long conversation with a female agent- over 30 minutes. She put me on hold to call the hotel for me at my request and I received valuable room details. Everything was going well. Finally, I gave her my card number to book and there was an airline error. She put me on hold to research the error and we got disconnected. I waited 30 minutes for her to call me back to finish the sale- she did not call me back. I called back and had to start all over because while I was waiting for her call, my search ID number online changed. This made the whole process extremely frustrating. There needs to be policy that your agents call back when disconnected in order to continue the sale. I lost an hour trying to book one trip!

Today for the 1st time I booked a hotel in Europe doing it online, something we leave up to our travel agent. But today I did with no problem, as they say Easy Peasy!!! Thanks for making your website easy to follow.

Very helpful to find a reasonable flight+hotel. Also helpful and friendly customer service for completing the booking process.

So far it has been a smooth process. I am anxiously awaiting our hotel confirmation and the pay delay option is awesome. We are excited to return to our favorite destination - third time returning. I have seen reviews of hotels not having information and payment forwarded to them by BookIt but certainly hope we have a smooth ride. Thank you.

The lady with BookIt helped me find a hotel in my budget during the busiest time to book in NOLA. She was very nice and thorough with the searches and explanations. I am very happy with my booking, thank you so much for your help!

Trip isn't until March, however as I explored online sites for information about resorts in an area of the world where I've never traveled before, I found the BOOKIT.com site to be the most helpful, easiest to use, and good with comparison information.

Overall a good experience with BookIt. I ended up having to call in because online I couldn't get the same deal as my friend. We are going as a group. We wanted to fly out together. It ended up costing me a little ($150) more too, which I wasn't thrilled about. She was the first and only of our group that was able to book online and get the deal. Everyone else had to call to get the same flight and it cost more. The customer service rep was very nice!

Everything seemed to go easily which I appreciate. I won't know how it works out until after the trip.

The wonderful lady that helped me on 1/20/16 was such a blessing. She was helpful and very sweet. She is the reason I will use BookIt again!!!

The gal I dealt with on the phone was awesome!! I booked my vacation online and for whatever reason the flight I had chosen wasn't available at checkout. I didn't realize that which resulted in bouncing me into the default flight. I called because that wasn't what I had wanted and she fixed the situation, credited my account, apologized several times and most of all made it right! What a great person to represent your company! Thank you!!!

I am so displeased with your service that I can't even find a bright side to look at and forget about this. My name is Arpit ** and I am talking in reference to a recent booking made at BookIt.com (booking id: **). My wife had planned a surprise vacation for us for our 3rd wedding anniversary by booking a trip to Cancun, Mexico from California. We were so excited to travel to Mexico for the first time. However, our excitement turned into frustration when we reached our Hotel only to find out that our reservation has been cancelled due to non-payment from BookIt. I have traveled to many places in my life and I have never had something like this happen before.

Not overly satisfied with the service. But may use it again for convenience and finding decent rates. Call wait times were very bad over the MLK holiday weekend. Understand it's winter season and have to account for weather but MLK not a popular traveling holiday that I had to wait on the phone for a long time for service.

This is by far the worst booking agency I have ever seen. I have been on the phone trying to contact guest support in order to cancel a reservation for the past 3 hours! I am very unhappy with this service and will NEVER be using it again.

This was my first and last time booking through BookIt.com. I usually book through Hotels.com, but found a room cheaper through BookIt.com - so what do I do? I book the room. Today I found a better deal through the agency that booked my flights, so I decided to go online to BookIt.com to cancel my reservation and my reservation was not available. It said "There are no upcoming bookings planned", so I double check my bank and they processed the booking twice - one went through, the other is still pending.

I got a very good deal and I really loved the pay delay thing. I think is very useful and it is really something that distinguish you from other websites. Please keep sending me information of very cheap deals. Thanks.

I made 3 attempts to contact the customer service department. First attempt I was on hold for 22mins, talked to a girl for 5 mins. She put be back on hold for 17 mins and then the call was dropped. 2nd the call dropped after 5mins on hold. 3rd attempt was on hold for 28 mins. A guy picked up the phone with no record of my prior call and before I could get across what I needed the call dropped again and I am calling from a land line phone NOT a cell so it wasn't me! No attempt to call me back! I am a 5-month long pregnant women who is trying to rebook her trip to Puerto Rico to a new destination because of the Zika outbreak as recommended by the CDC but I can't get a hold of anyone at BookIt to help me.

I recently heard about BookIt from a friend and decided to book my birthday trip with their website. I'm so glad I chose BookIt, their website is very detailed and full of information, plus their prices are great. I was a bit stressed trying to plan everything on a budget but BookIt helped make the planning stress free.

The agent was very helpful and nice.

I made the unfortunate mistake of booking spring break the wrong week. When I called in the representative was extremely helpful in the change and was very patient. This is my second trip through BookIt and both time have been very happy with everything.

Customer service was excellent and answered all my questions with curiosity and professionally. Thank you.

Great help in booking my anniversary trip.

My experience in Puerto Vallarta was wonderful. The flight and the hotel were beautiful and more than met my expectations. My problem was with Bookit and the hotel bill. When I arrived at the hotel the management had their hands out asking for a credit card to guarantee my room because had not been paid for. I spent hours on the phone with concierge trying different numbers and I never got in touch with Bookit. I finally used another credit card and charged my room. In the meanwhile I phone my daughter at home to try and reach bookit and they said they were aware of the problem. 6 days later the problem was not resolved and my American Express was charged for a hotel bill that I thought I had paid for. You cannot imagine how upsetting that was.

My wife and I are avid travelers both for work and leisure. This is now the second time that we have used BookIt.com to reserve our trip. I have used many travel sites as well as travel agents and BookIt.com is by far the easiest, most user friendly, as well as the cheapest. I'll never book another vacation elsewhere!

My brother and I booked 1/10/2016 through 1/16/2016 trips to Punta Cana, Dominican Republic. His trip was booked and paid for in Feb, 2015, and mine in November, 2015. When we arrived at the Dominican Beach hotel we were told that BookIt.com had not paid the hotel and we would have to put up our credit cards for payment until BookIt.com paid the bill. This maxed out my credit card and I was unable to charge any additional trips or events for the balance of my stay. Each day we would check with the hotel desk and each day we were told that BookIt.com still hadn't paid.

We booked a hotel in Vancouver expecting to pay in Canadian dollars. We are charged in US dollars with exchange that really negated the deal. The detail of rates US is on page 5 of 8 pages in the confirmation. I didn't think this was fair.

I booked a trip through BookIt.com to Riu Palace Cabo San Lucas 7 months prior to departure. Today (one week prior to trip) I get an email stating that no reservation was ever made. In complete shock, I thought there was no way this could be true. How could I book a trip 7 months ahead of time and at the last minute be told that I had nowhere to stay. Sure enough, I called Riu Palace and they confirmed that they had no record of me. BookIt.com offered to switch me to another hotel but how completely worthless is that? If I wanted to stay at another hotel I would have booked it, and why would I go down to Cabo and not be in the same resort as the rest of the group. They all actually did have reservations because they booked through Travelocity and Expedia.

I would like to say outstanding customer service provided by Shelley ** and hope to call her for my future Bookit travels. Thank you.

This is the first time I write bad review to any online travel agency. BookIt.com simply offered me the worst experience. A simple date change on a flight itinerary literally took me 3 hours, and I still was not able to reasonably rebook with them. I ended up directly calling the airline, paying additional $25 to bookit.com for their "manual processing fee". Their agents were so disorganized and unhelpful. Their phone call waiting time was so long. Their system was so broken. I was surprised I did not say the F word in the end. NEVER BOOK WITH IT. - Angry customer.

I recently booked a trip on BookIt.com. Less than 24 hours later the price had dropped on their website and also Travelocity. Their website mentions that if the price drops within less than 24 hours, they will issue a refund for the difference. I sent a few emails to inquire about this, and now a week later, no one has responded to my emails. I tried calling a few times and waited on hold for at least 20 minutes and no one answered my calls. I am very disappointed that there is zero customer service and that no one bothered to respond to the emails or answer the phone. I will likely not book through this site again. Other than that, the booking experience was fine, the system was easy to use and navigate.

Bookit.com did not pay the resort and we had to pay a second time at the resort. We made 4 one-hour long phone calls to bookit.com, 2 were dropped, 1 promised to pay… never did, 1 never connected. Dismal customer service. Bookit.com reimbursed us ~$7,300 although we had paid at the hotel ~$ 8,300. Now they do not answer my e-mails. Let's see what the attorney general can do? Bookit.com is a fraud. They quote you a low price, then don't pay the hotel, and thus it costs much more at the end! Plus you have a ruined vacation because of the hours spent on the phone and the aggravation to get (partially) reimbursed. I do NOT recommend bookit.com.

I arrived in Cancun to have my reservation canceled. 8 people that I did not know had the same happen to them so we stood in the lobby. They did not fix and I'm out of pocket more money. DO NOT USE them. Stay away!

My flight information was different after I paid and received confirmation from what I previously selected and reviewed during online booking.

We arrived at our all inclusive to find that our reservations were cancel. Put in a "holding" room for 3 days to find that BookIt did not pay the resort. After 5, it was paid, but bookit only offered 100. Towards another vac. Insulting and refused.

Spring break vacation booking. Very easy to use. Give many options to pay your reservation.

We vacation frequently and this time wanted to give BookIt a chance. We booked on Jan 6th and due to work we had to postpone our vacation. We called BookIt and explained the situation. They told us we had to cancel with Spirit Airlines first. We called Spirit Airlines and cancelled, however, we were charged cancellation fees and passenger fees, and we are not getting the rest our money back. Spirit Airlines said we had 60 days from today to use our available credit. The reason we had to cancel in the first place is because of work, and now they say we have 60 days from now to use our credit!

Clive was amazing and very helpful, couldn't ask for a better agent.

Quick and easy booking. A real pleasure to work with. Had to change itinerary and customer service was quick and very helpful.

Such an easy website to navigate and compare. Prices are fantastic. Highly recommended.

I booked a room at the Monte Carlo in Las Vegas on 1/8/2016, the photo that was on your website is totally different from the actual rooms. The photo shows a king size bed with a spa tub. When I checked in and got to my room there was 2 queen size beds with no spa and the smelled like an ashtray. I was very disappointed because at the time of the reservation I specified what I really wanted. When I called bookit.com and spoke to Dana she apologized however she was unable to assist me. After I requested a supervisor she transferred me to Ian who identified himself as a supervisor and final decision maker. I had to explain my situation again and he was unable to assist as well. All he kept saying was that he apologized for any inconvenience. I was finally (after 2 hours of going back and forth with him) was upgraded to a king size non smoking room however no one cares if I was dissatisfied.

I called and booked online with no issues. It was easy and the person helping me was nice and helpful.

So far, so good with the experience of using BookIt. Easy to use. If trip goes well, will use again! They offer a lot of choices which is good in trying to select the perfect spot for a family vacation. This was a last minute find and I'm ecstatic that I was able to find BookIt to help.

I would use bookit.com again to book another trip.

I found the booking process to be a simple process with a knowledgeable, courteous and polite representative. Looking forward to the trip now!

I have been trying to contact this company on 3 occasions! For time I was on hold for 15 minutes, 20 minutes, and today 25 minutes! This is unacceptable when all I am trying to do is upgrade my trip! I NO LONGER WANT TO DO BUSINESS WITH THIS COMPANY!!! What kind of piss poor customer service is this?? No place to email to contact! Just one number and I am on hold forever!! I am currently still on hold! Cancel my trip and I refuse to pay a cancelation fee! How dare you? I will also report this to Yelp as I am a writer, TripAdvisor and the Better Business Bureau. I will be waiting for a response but based on your track record I probably will not get one! **This is the 4th place I left this information and still nobody has responded!!!**

I used BookIt to plan my bridal weekend. Very easy to book and the pay delay option was awesome!! Will definitely use again.

We booked a hotel at the Holiday Inn Arenas in Cancun, Mexico. A day later we found another resort we wanted to stay in instead. I called BookIt.com and the woman who helped us was awesome! She listened to my concerns and helped figure everything out in a matter of 20 minutes. We got the resort and didn't have to spend too much extra! Thank you so much.

For my daughter's 21st birthday, we were looking for an all-inclusive resort to take 8 people to in Cancun, Mexico. After searching around, BookIt.com had the best prices. First, we wanted 4 rooms. After sitting on hold, we were told only 3 rooms could be booked at a time (meaning the operator could do the same I could - plug info in and click search). That was call #1. Then we wanted to book and split payment. We were told that payment could be applied on up to 8 credit cards since 8 guests were attending. Thanked and hung up to get payment in order.

We reserved a 3 night stay through BookIt.com on 9/14/2015. Upon our arrival at our hotel on 12/29/2015, the front desk would not check us in due to lack of payment from BookIt.com! It took us over 40 minutes waiting time to finally speak to BookIt.com customer service. Our hotel had tried to contact BookIt.com many times prior to our arrival and each time received credit card information, which were declined in retrospect every time. Our hotel (Quality Suites) decided to cancel contracts with BookIt.com for 2016 on due to the repetitiveness of not getting payment up front.

BookIt.com is one of GO TO sites, their customer service is always GREAT. I will also recommend this site and also use it in the future.

Did not have any issues at all. My flights were booked and my hotel was reserved.

Shelley was helpful while I made this booking. But today I called the hotel to confirm and they told me that my booking has been cancelled because BOOKIT.com did not pay them. I am disappointed because my credit card has been charged full amount and I still do not have the confirmation of my booking at the hotel. I have to fly next week and I do not know if my hotel is booked or not.

I am needing to TALK with an agent and after 4 phone calls, am still on extended hold, with no one picking up the line to help me with an existing booking. This is my second time using BookIt. If I do not get a phone call for assistance with my booking, it will be my last time dealing with your company. Call me at **. If I do not get an agent to help me, will share this problem on TripAdvisor.

I've used Bookit.com many times and always had people who helped me a lot. This agent was no different. I really enjoyed talking with her.

My experience with BookIt.com was a very good one. It is simple to use and gives all the important information. The one thing I wish BookIt.com had more of is reviews for the hotels. If I visit the hotel's main webpages I see all the reviews, which is very helpful, but BookIt.com does not have reviews, at least for the hotels I looked at. Reviews are a great tool for choosing a hotel or company to work with.

Steven ** is an amazing booking agent! He was helpful, kind and efficient. He called me back immediately when I left a VM too. Give that guy a raise! Hard to find good employees like that these days!

I discovered that an error had been made when I received confirmation of the above booking by email. I discovered "BookIt.com" as I made arrangements to travel to Panama City, Panama after I was notified that my father had suddenly died on 01/13/2016. You advertised the convenience of travel and accommodations, all with one click. I fell for it and paid $1,600.00+.

I was midway through my reservation (country suites, bel air, MD) and I was disconnected. I tried to call back but my call was not picked up. Re-did reservation online. Disappointed.

It was very easy booking process with no problems.

Easy site to use. Will definitely use this site again when planning our next trip.

Everyone that I have dealt with has been pleasant and helpful.

Just booked a trip to Vegas. The price was better than any other price I could find. I hope all aspects of my trip go as smoothly as the booking process.

Noel ** was seriously the most helpful person I spoke to ALL day... and I've literally been searching hotels since the kids got on the bus today.

The customer representative was very patient in changing my hotel and dates. Very friendly.

I decided to go with the multiple payment option on your site. The final payment for my trip was flagged as fraud and did not go through. Instead of contacting me about it BookIt just cancelled my trip. After 6 phone calls to BookIt each lasting over a hour I had to spend 1300 extra to go on the same vacation. During the first 3 phone calls I was given no assistance in solving the problem. I was told Sherona was the manager on duty and her team was trying to resolve my issue and would call me back later that day. She never called back and never resolved my issue.

I was sent an anniversary coupon but it wouldn't work. I did manage to use one on the website but slightly less in value.

I book a trip to Mexico with BookIt.com and needed help with my booking and it is impossible to get in contact with this company. They will take your money in the end. I was left on the phone for more than an hour. Worst service ever...

Booked through BookIt.com for a trip to the Riviera Maya at the hotel but Luxury Bahia Principe. When we got to hotel we were told that they needed a credit card because BookIt.com has not paid them. Was very stressful because the hotel was going to charge our card again even though we had proof that BookIt.com already been paid. Staff was not at all helpful with the problem. After spending a few hours on the phone and all with BookIt.com they finally paid the hotel the day before we were to leave. I have always booked with BookIt.com but this will be the last time as I felt like it ruined a good portion of our vacation. The next time I come to the Riviera Maya I think I will also choose a different hotel besides the Principe.

This was my first time using BookIt.com and I found it had the best rates, great flight times and the bonus of $200 coupon. Will definitely use it again.

I have booked my vacation package three times with twice cancellations by hanging on phone hours long. Booking ID ** and ** booked on Jan 7th and 8th, even I was not informed second cancellation. I have nothing to say. I was told second booking was cancelled too by Loss Prevention Cory (888-874-1775 ext. **) this morning. I have done my third booking with more expensive today (Jan 14th 2016) and left voicemail to Cory as she requested me to do so. I am hoping Cory will take care third booking with putting note in my account not to allow anyone to cancel it again.

Very good service.

Everything fine. It was good job what they doing. Thanks for support me.

Booked vacation and completed 9/08/2014. Have been trying to work with the resort and BookIt directly, getting the runaround. There were around 30 in our party for our daughter's wedding. Everyone got it. I got an eye infection. I had just completed cancer treatments and was exposed to these conditions. I want it resolved now.

Had a great person help me when I called in to book a short notice hotel. She got me all the amenities I wanted and in my price range. She went above and beyond to help me!

Very easy to book and great price.

Crystal (not sure if it's a C or K) was super! She was extremely helpful and very friendly. I always love an agent that will take the time to know the customer and she definitely does that. I appreciate the help and the experience that she provided today. I will definitely be sharing with friends about this experience. Thank you Crystal!!

I've never used bookit.com until I decided to book our honeymoon for this coming June. I've never had such an easy and painless experience when it comes to planning a vacation. Everything was so easy to navigate, and things were explained and disclosed in great detail. I will absolutely use bookit.com again, and would absolutely recommend to a friend! Thanks bookit.com!!

This is our first experience with BookIt. Booking our vacation was very easy! I will definitely use BookIt for future vacations.

Very user-friendly and awesome deals!!!

Could not find first booking number, cancelled within 24 hours, lost $19.95 but booked another one, then found $500.00 cheaper! Of course we cancelled. BookIt charged another $19.95. They nickel and dime you to death. New place lets you cancel no charge up to one month before leaving, also guarantees price same way. Book it, 24 hours, say they will call you back, no such thing. Politeness of customer service does not exist. No more BookIt for everyone I know, about $20,000 a year! I have been owning my business for 40 years, they have no knowledge of customer service.

We recently booked a trip with BookIt to Cancun Mexico, Golden Parnassus. Upon arrival we were pulled aside and told BookIt had not forwarded payment to the resort and as a result we could not check in. They wanted us to pay again for the stay using our credit card, but the catch was we would be paying the "walking in off the street rate" of almost 1800US. Firstly who walks in off the street in Mexico and secondly 1800 is more than our entire trip including airfare and transfers. They called BookIt and handed me the phone saying it was my problem if I wouldn't pay. I was on hold waiting to speak with a customer service agent for almost 45 minutes. No one from BookIt ever answered the phone.

I had a great experience with BookIt. Quite user friendly and quick to use.

I have decided to try BookIt one more time. On my last BookIt vacation to Playa we were dropped at the wrong resort and were required to pay cab fare to the correct resort after we purchased transfers, didn't have our room on the first day, spent second day waiting to move to another room, didn't have any rooms with king bed the entire stay. New room had frozen AC first night. Room next to ours got remodeled during our stay (very noisy).

BookIt deducted $930 in excess of the total charges for vacation, no explanation given as to why, but continue to falsely advertise lower hotel rates luring consumers to book with them. Do not book. Frauds and a scam!!!

I am hoping that my vacation plans go as smooth and easy as my experience with bookit.com. This is my first time using BookIt and so far I have no complaints.

Great service as usual.

I stayed at the Lafayette Hotel and it was great! Everyone was super friendly and helpful. The location is awesome - centrally located between the Quarter and the Garden District. I would definitely stay here again. Thanks!

Excellent place for a family.

I have been trying to cancel this reservation for the last two hours. Your website won't let me cancel it and provides a telephone number that no one answers. My plan was to modify it to get a higher rated hotel but instead I get a message saying that will do any change over the phone for a $25 fee. Really frustrating.

The BookIt experience went well. I will address the positive points first - pool area is very nice and we never had a problem finding a lounge chair. Hotel is conveniently located across the street from Surin Beach and is less than a five minute walk. 7-11 and minimart are just around the corner and there is a fridge inside the room. This is a great family resort - so if you are looking for a kid free pool experience this is not the place. For you as kids are having a great time everywhere. I read several comments regarding this being more like a three star resort than a four. I would agree - but that being said the room prices seem more in line with a three star than four. We ate at restaurants nearby in the evening - and enjoyed the pool bar and menu during the day and afternoon. I don't think I would stay here again just because there are so many other options.

I spoke with Christy Sunday night to get reservations for Ocean Maya Royale All-Inclusive Resort. She was so very helpful in getting just what I wanted flights and all. This has been the easiest reservation I have ever made.

Excellent prices, great service! Would highly recommend! Very friendly and knowledgeable.

The best website ever to book your traveling.

Have used BookIt.com many times and this year we called and had our reservation and flight plan and confirmation in a very short period of time. Always helpful and never have a problem with my reservations. Will use them again next year when we plan our next trip.

Customer service rep was excellent. She was very patient and thorough. I was very satisfied, thank you.

The Ramada was less than satisfactory. The toilet didn't flush, the doors to the balcony were so loose that when the wind blew they rattled and so did the door to the room. It was so so noisy that you could hear every person that walked down the corridor and when the cleaners started their cleaning at 6:30am (6:30am?!?!?!) it felt like they were in the bedroom. As for the breakfast, not sure when my stomach will recover!

I am very happy with BookIt.com. Not only that I get the best price on packages but they also give the option of payment plan. I search other sites and have say to BookIt is by far the best!! I always recommend this site to friends and even strangers. You guys get 10 from me!!! Thumbs up!

I had some difficulty when booking online. I called the hotline for help and was connected to Crystal **. Crystal was extremely informative and helpful. She was able to book online for me quickly and even gave her contact info to reach her if I have any difficulties in the future and to provide to the rest of the wedding party. She was amazing! Thank you Crystal.

Super easy booking, way better than the other sites. I would also like to mention that is a lot more affordable. Very pleased so far.

Joan was amazing!!! I was having trouble with the website and even when I selected a flight the next page would change the flight automatically to another airport that was 4 hours away. After trying a few different things, I called and got Joan. She was the most helpful person that I have encountered at a call center and I would like if she could be commended by management for going above and beyond. She was patient with me and my indecisive husband over the phone and even dealt with screaming kids in the background without pause. Thank you Joan! Her level of support will ensure my return business.

So I booked a trip to Atlanta from 12/29/2015-1/3/2016 for the Hilton Garden Inn in Midtown. I get to the hotel and can't be placed in a room because the card that Bookit.com uses to pay was not working. So they didn't inform the hotel they were having issues or me. So as a result, I had to call customer service and was placed on hold for over an hour. The issue still didn't get resolved and the front desk tried to assist me. As a result, I had to use my card for the night even though I had already paid. So I call again, and still nothing resolved. I get told that I may have to pay again for the second night but they weren't sure. So again I had to call back in order for Bookit.com to provide accurate information to the hotel about my stay.

I have always had a wide variety of hotels to choose from. The prices are reasonable but change often. I wish there was a wider variety of flights but I like that you can change your flight to your liking.

Everything was fine for booking. Having issues of finding account number to send payment to.

Please wait until after my vacation to ask about my experience with BookIt.com. I know your packages are more expensive than a few others I've checked out after making booking with you. One good thing is: your agent was professional and courteous.

Called in due to the fact was concerned with the time of arrival and how the resort would handle it. In my panic of the situation I was a tad crabby to the young lady. She (did not catch her name - so bummed) did not let this bother her at all and was very professional, friendly and calm. She went above and beyond to find alternatives for us as well as doing this with a friendly and happy demeanor. Best customer service received and this is our 4th booking. She was able to accommodate us in a better resort for a minimal price increase!

I tried to book online a vacation package for Vegas, thought the price on your website was accurate...it was not! Could not book the hotel, only the flights. Waited on hold for over 30 minutes to book the hotel, rep came back with a price of 254.75 for hotel, taxes and transfers. It didn't go thru because BookIt already took out the money for the hotel which I was not able to book so my daily limit from my bank was hit. I had to call back and wait another thirty minutes on hold and then my call was disconnected. So I had to call a third time and waited another thirty minutes to reach a rep who then told me the price went up $40.00 from what rep #1 had told me. So why publish prices if they are aren't accurate? Isn't this false advertising? Apparently you don't have to honor the price you publish. I have used BookIt.com many times but now I am rethinking this, especially if you're able to publish FALSE prices.

Very knowledgeable and friendly.

I thought I was looking at 2 adults when I booked and after it was only one. So I am in a panic calling to cancel and have been on phone for 22 minutes and no person tried to do it online and could not just had someone answer and they hung up on me.

Both travelers were saved under the same name. Traveler names are Henry ** and Risa **. When can we reserve seats on flights and how much time do we have to cancel car if we change our mind? Thank you.

Use care when scheduling through BookIt. Our group of 8 was making reservations simultaneously through BookIt agent. Agent promised all 8 would have same cost and itinerary. During booking process, flights and costs changed resulting in different flights, increased costs. Too much frustration for 5% savings BookIt offers.

This was my first time booking with "bookit.com" and I have to say it was so easy and helpful, couldn't believe I hadn't used this site before. From search, to booking and finally to payment the entire process took minutes and was simple to navigate. Will use this site again soon.

I am writing to express my extreme dissatisfaction of BookIt.com. I cannot believe the experience we had and that a business claiming to have “fantastic guest service” (taken from the BookIt.com website). Our experience began Monday December 21, 2015 at 1:42 pm when we happened to call our resort, RIU Tequila in Playa del Carmen, that we booked September 26, 2015 through BookIt. We called with a simple question about towels and soon learned that we did not have a reservation (although we had a confirmation number ** from BookIt). We then immediately called BookIt at roughly 2:00 pm where a representative called the hotel himself and learned that the hotel no longer honors BookIt specials during the holiday, or, as the agent put it, “no longer honors their relationship with BookIt.com.”

Had a wonderful experience on the phone with my BookIt representative. He was polite and very helpful. He helped us get a better deal than if we had booked online!

Book it was cheaper than Orbitz and a very user friendly site.

The female representative was nice, kind and informative.

By far the best price!!! So happy, can't wait to go!

Elizabeth was amazingly helpful and patient during the long and difficult process of booking a trip for my friends who are going on a trip with us but weren't able to book it themselves. The arrangements had to be revised several times and Elizabeth was continuously very positive and supportive. She also made recommendations for and helped us plan parts of the trip we had not yet considered. This was my first experience with BookIt and I plan to use it again and would certainly encourage others to do so!

I waited for over 30 min before a rep came on. I told him I wanted to book an overnight stay and that I had a gift certificate from work that I wanted to use. He was very argumental that he had never heard of such and that he had been employed there for X number of years and this was the first. He then looked up my request for the overnight stay and told me I would have to be transferred to another agent. I waited another 10-15 mins. A lady came on, verified I did have credits, placed the booking. When I got to the hotel I was asked for a card. They ran my own credit card. I told them I had gone through BookIt and it should be no charge to my card. The stay was ok. It was a weekend getaway for me and my husband. As I left the hotel we were driving I checked our mobile banking and noticed my card had been charged. Still trying to get it straight as I speak.

Booked 7 day trip to RIU PALACE PUNTA CANA in Sept for Feb 3rd trip. Called RIU today to confirm my reservation and was told we didn't have one. Called BookIt and was told they don't use RIU anymore but I can stay at another resort. I exploded on rep and asked to talk with a supervisor and was asked why I needed to speak with a supervisor??? I was able to explain what happened and she would look into and call me back. While waiting I called RIU and asked if they still had a relationship with BookIt? They stated they did!!! BookIt called me back and DID get me a room at the RIU but if I never called to look into I wouldn't be in Punta Cana without a room!! Thanks for helping me out BOOKIT rep.

I have used BookIt.com for the past three years and I'm very impressed with their services and options.

I would have given you a 5-star, but having a customer with a BookIt confirmed trip waiting over 35 minutes for a customer service representative to answer the call is unacceptable. On two occasions this occurred.

I was planning on booking online, but I couldn't get a flight I wanted, so I decided to call. My representative was nice and patient with me as I exhausted pretty much all the options before going back to what I originally had planned. She had to call for authorization for my travel partner's card and was very understanding and helpful. She was awesome, and I hope to get her the next time I call.

What a breeze!! Booking our trip with Bookit.com made it convenient and easy!!! Thank you!

We purchased for two travelers, and charged double, but only one voucher came through. Not sure if one policy covers both or if we should have one per traveler. Also, the placement of the printing has the airline vouchers split on two pages.

I was thoroughly satisfied with the ease of booking. I look forward to my trip and coming back to review my stay!

Great help with Airline snafu. Had a problem with website booking. Rep at toll free number fixed without a problem.

I love that fact BookIt is so easy to get flight and rooms. I wish I could filter for it only to show the pay delay options. I have used their service 2-3 times and will used them again in few months. This time I had room I was looking at change room pic and type only because # of people. Agents couldn't explain why.

Tamara is a nice helpful person. I never booked a trip like this but she made me safe.

I love this site!

Check was easy. The staff was very friendly. The room was great, plenty towels, clean and cozy. I recommend this hotel to everyone looking for a stylish stay in the Bronx.

I was happy with the prices of which I paid for the ticket but they made a huge mistake and put the passenger name twice on both tickets, DOB was correct on both tickets just not the name. When I called the guy said "Well it seems you made the mistake" which I thought was very rude. I rather buy direct from the airline to know it's done right and the customer service is great. I would not use them again.

Great. I always book with BookIt.

After getting my trip ready to purchase, the coupon code would not work. Had to call in and the agent booked the whole trip over. She had to manually give me coupon credit on my charge card. Then I received an email the same day few minutes after I booked it-- a new code came out for an additional 50 dollars off 5 night stay. This should have been told to us and we should have been given the additional $50 dollars.

I have used BookIt.com to book several vacations. However, this was the first time I had booked thru the call center. I was pleasantly surprised that there was no wait time. Tanesha was extremely helpful and walked me thru booking 2 separate trips. She thoroughly went over all instructions and booked my airport transportation as well. Not only would I recommend BookIt but I would recommend Tanesha. Both were fantastic and I will definitely be using them both to book my next trip!