BookIt.com Reviews

I'm very pleased so far with BookIt.com. I like all of the options available to me on the site. I look forward to using it in the future for my travel needs.

Had a booking error due to limit on debit card. I was 2 hours on hold waiting to talk to customer service. Now I have to call again. The hotel was booked under the wrong name. The name they used wasn't even one of the names used for the flight or the name on the debit card.

We found what we wanted fairly easy.

I have used BookIt.com for years and have had a wonderful easy experience every time. I always find good prices, have no complications at my destinations, and plan to continue using BookIt.com for all my travel needs. :)

Your site had a glitch with credit card. When it came back the dates were changed and card was accepted. I called, was told could not help because I was not an agent. My bank gave me a different number to call. All I wanted was date changed to what I entered originally but again did not receive useful help. Now I have a room which I cannot use. As far as I am concerned this is a scam site and have told many people not to use you.

I booked this hotel at around 6:00. I showed up at about 7:30 and the rude front desk person tells me that they don't have my reservation and I'll have to wait. Not happy.

Great easy booking!

Christy was again very pleasant and helpful. When I called back 30 mins. later I could not reach her so I called the 800#. Reached a rude rep. 9 (sounded Philippine) who eventually hung up the phone on me. It worked out fine because when I called back to book my reservation, Christy was next in cue and picked up my call. Christy was nice.

BookIt.com was recommended by a friend and it was so easy to find the hotel I needed and book my reservation without any problems! Thank you for making this easy!

Best price and great travel agent. She answered all my questions and booked hotel for us! Definitely will use BookIt.com again!

One of my guests had to drop out today due to Cancer treatment. Modifying booking made me lose another comp booking. Tried to reverse the cancellation after 30 minutes... Representatives couldn't do it. I will never use BookIt.com again, neither will my friends. Details: 3 separate Booking IDs under William **, for my 40th Birthday in Cancun with friends and family. 8 guests, 6 rooms. 6th room was free via promotion. 1 guest dropped out on 1/09. Called to hear about our options. Refund of $592 was offered to modify. Modifying reservation made us lose the 6th room comp/free. I called back 30 minutes later to reverse the cancellation, to keep our bookings as is, but the representative said that wasn't possible anymore.

Excellent, friendly, professional service. Pleasant to talk with, easy to understand and very helpful. Very pleased with her ability to get everything booked to my satisfaction. Thank you.

The agent that helped me was very nice and did anything she could to make my booking quick and easy. She was able to get me everything that I asked for. Thanks!

Favorite way to book vacations.

The rep who assisted with our booking was beyond helpful. He explained various things on the website. Despite the fact we did not book through him he stayed on the phone while I completed the online booking to ensure success. AMAZING CSR!

Easy to book my vacation and the deal was good.

Booked online. Screen said error in hotel call the number. Waited 45 minutes to get a person. Booking was all wrong after all said and done and was charged 200 extra for the flights I booked which was not on my original booking. Flights had to be double charged to my account. I want credit for the 200 extra charge I was on the phone for over 3/12 hours! My booking agent was so sweet but that doesn't change the online process and the amount of time I WASTED AND THE OVER CHARGE AND DOUBLE CHARGE ON MY CREDIT CARD!!!

Since I see BookIt trying to remove all other reviews from people who have experienced the exact type of issue in this same time period, I want to write a truthful and honest review as to the nightmare I experienced over this past Christmas holiday. After having booked and paid in full in August a dream vacation for 10 days through Christmas and New Year's and the Riu in Punta Cana Dominican Republic, we had nothing but smiles as we got off our airplane, and headed to the hotel. Upon arriving to the hotel to check in, the person at the front desk informed us they had no such reservation under our name. A quick hotel error, I thought. Big mistake, this would end up becoming a nightmare.

I was very pleased with the customer service representative, with the hotel and car rental prices. Looking forward to book with BookIt.com again.

I called BookIt to get our trip and talked to Willy who was EXTREMELY helpful! He got us the flights we wanted and was such a nice guy. Very impressed with him! We will definitely use BookIt again and hopefully have Willy help us!

My operator was patient with my many specific requests. She was thorough and helpful to find exactly what I wanted at a great price. I could've been considered that 'hard customer' but she didn't show that a bit. Service was 10/10 and I would recommend this to a friend just as a friend recommended it to me. Very pleased with the experience and looking forward to my stay.

Love Bookit.com. Second time I have used them. Love the pay delay.

Your site is great. Had no problems booking it! You rock!

Called after booking online to add a request. Everything was handled professionally and quickly. Thanks BookIt!!!

We used BookIt for the 4th time to book our current trip to Jamaica and have always had great service. Last night was no exception. Our agent, Sharon, was great. We were booking 3 couples and the flights kept changing. Sharon took time with each of us, making sure she explained all the details. In the end, we all got on the same flights and near each other at the hotel. She had a great sense of humor too!

I did not get my $50 for signing up for info. I wouldn't have booked for 3 nights if I had known I wasn't getting it.

Well I like the good deals y'all have, especially when it's half price hotels.

I booked this based on the price shown to me prior to booking the reservation. I am very unhappy and may have to cancel. I was sent an offer via BookIt.com and I was giving a price of $161 per nt and instead it is $269. Suppose to be $1218.06 and now it shows $1324.78! I need an explanation as to why?

When I searched for my trip on BookIt.com, the price quoted was $1513 per person, with $200 off when booking 7+ nights in an all-inclusive resort for 2 or more PEOPLE. With a direct flight on Frontier, it quoted it would be $9.40 more per person. When I tried adding the direct flight, the price went up to $1675 per person and the discount code, BKPF200, would not work.

Since 2011, I have booked my family vacations, whether for leisure or business and I have to say, of all the other sites I have utilize, Bookit.com will continue to receive my service as well I have referred them to my personal and business associates.

Would recommend this site to anyone. This is 3rd time we've used. Twice to Mexico and one in the states. Never had any problems.

I booked a vacations online. When I needed help with existing booking I had to wait over 50 min and nobody picked up my call. After I asked for a new booking they picked up my call in a second and they didn't help me but put me through the same waiting line again for unlimited time. This sucks with you guys. I am a long time customer of yours but maybe not anymore.

Thanks to Chad from BookIt for answering all of my questions and getting our adult spring break booked last night! He was thorough, personable and very professional! I am a bargain shopper and BookIt had the lowest price and we even got a nicer room with more extras than we would if we booked with another provider. We also have direct flights on Delta which is my favorite! Thanks Chad!!

Booking trip to Playa dl Carmen - Had to call and change my flight details. Changed our mind with the original airline and needed to book with WestJet. Cassandra was very helpful. Thanks.

I reserved a room at Knights Inn on 1025 Frio St. San Antonio TX 78207. I was very unsatisfied with the room given to me. It had bedbugs and Roaches on bed linen. Mind you I have 2 girls. They did not wanna move me to another room.

I must say that booking with BookIt.com was easy. I'm always nervous when booking can't help it. The travel specialist with BookIt Tmyra made me feel comfortable and assured me that my trip purchase was everything that I wanted. After I purchase she stayed on the phone and helped me until I was set up receiving my travel documents. Thank you so much. This is also my second time booking a big vacation with BookIt.com.

Very nice people to talk to. Concise, exact and very easy. It blew me away that you were less money than the big vacation planner online. Will definitely come back in the future.

As always a pleasant experience.

Everything went great with your site however, very disappointed that when we booked we couldn't get on the same flight as our daughter and granddaughter. Called the airline but they wanted $200 a person to change. We would all be traveling together to the airport and now have to fly separate. We were unable to go when she booked and now we can but it's so unfair they would not change our flight since it was not until May. Our granddaughter is so disappointed that she can't fly with us. It would be awesome if we could get help changing it at no cost. Had we known we were going she would have waited to book. We had to jump thru hoops to get the time off and ended up not getting to go together. :(

Clive was awesome to deal with! He not only booked our trip, but he also booked my sister's trip!

Just book a family trip to Cancun. I had to do two separate bookings due to scheduling conflicts. Did that without any issues. The pricing is reasonable compared to other websites. I do like the option where we can split the payment up in three payments without interest.

I was extremely happy with my experience with customer service. I was on hold awhile but other than that, my rep was very nice and helpful. Super easy to book too. I would recommend.

So far we are having a 5 star rating experience using Bookit.com. Hopefully the vacation experience is the same.

I have booked two vacations with BookIt in the past year and both times it has been so smooth and easy. I would absolutely recommend this website. I have navigated through other sites before, but none are as user-friendly or have the best prices like BookIt does.

Cannot believe my last experience with BookIt. Receive an email at 7 PM the night before I am to arrive in Aruba canceling my hotel reservation. Leave a number/extension that doesn't work plus there is no one available at that time nor anyone available until 9 AM the next day. Flights already booked so I was expected to either eat the cost of the flight and cancel, or accept BookIt trying to put me up in accommodations that were 1/2 the price of my original booking. So glad I was smart enough to find accommodations on my own, as the place BookIt wanted to put me up at was frowned upon by quite a few residents of Aruba.

Well my hotel was great for the night, BUT when I went to check in the front desk and was told BookIt.com's credit card was denied. It took me 1 hr on hold with BookIt to finally get someone on the phone. What a waste of an hr.

I want to thank Raymond very much for assisting us with booking our trip. He was very friendly and professional and also gave us great information. I thank you very much and will book again with BookIt.com.

I really like the fact that BookIt.com allows its customers to pay with PayPal. I just wish there more resort selections.

The ease of booking is nice and so is the flight options, but unfortunately you won't price match or give you a lower rate on packages when found within 24 hours. Cheap Caribbean will upgrade a room for $87 per person and you want to charge $500 per person. That seems a little ridiculous. I'll be telling the rest of my party to book through Cheap Caribbean instead of BookIt.com.

Pretty Awesome. The only thing that could be better is making a video for the term and agreements rather than having someone read the whole thing. I think it would cut down in confusion.

Excellent, friendly service. Very kind.

Very happy with the price of the vacation. Discount coupon was an added bonus.

Shelly was great in helping me set my reservations. This is the first time I have planned a trip for myself. She made it painless and worked to find me the best deal possible as well as accommodations that fit my needs.

I have been using BookIt from the time it first showed itself on the net. Most of the time I spend the bit extra to book by phone. Not because the app isn't easy but, because I might forget, miss something or not notice a bonus or inform myself of something I didn't notice on the website. Anyway, as always, the lady, whose name, I should have but don't remember, was wonderful to speak with. What a pleasant person, with a sense of humor. I know I reserved what I wanted. She made suggestions that I could add and did. She is one of the outstanding agents that you have. All customer service agents should be like her.

My brother booked flight and hotel in Mazatlan. Went to the hotel that Bookit had confirmed the booking and was told there was no reservation for him. Had to pay again and make several expensive calls to USA to me to call the bookit to straighten the situation. Had to pay for his meals although his reservation was all inclusive. When I called bookit I was on hold for 1.5 hours to finally speak to a person, who promised to fix their error next day when their reservation opens! This company is so incompetent and has no understanding that when people go out of country without means to contact them and counting on the accommodation they already paid for will have their trip ruined by their mess up. Terrible company. I will never use them and would not recommend others to use them.

Booking.com was cheaper but I had already booked before I saw they had the exact room 20 bucks cheaper. Live and learn.

I would've given it five stars, if the page wouldn't freezing-up as much.

Each time I call, the person answering always has the energy and desire to help. What a wonderful company.

I worked with Jing to book my honeymoon and she walked me through everything! I had a lot of questions about the insurance offered but she was able to answer everything. I had to follow up with her afterward on a few questions and she responded very promptly. Great customer service! I highly recommend Bookit and have already recommended Jing personally to friends!

A great way to compare prices of other hotels. Very easy booking process and great deals. If all goes well with my stay I will definitely use this website again and refer it to friends. Thanks for the savings!

I really wanted to go on this trip for my birthday and was so happy to know that BookIt allowed me to finance my trip. Thanks BookIt.

This is my first time booking a trip. The process was fairly easy. The availability of a payment plan is great as well. I'm excited about my trip and I hope it turns out as great as my booking process. Thank you.

This is my first time using BookIt.com and all was going well until the confirmation was processed and the representative (Elizabeth) reviewed the info. Initially, she provided the two payment dates as 4/2 & 6/28. However, once the reservation was processed and she reviewed the data, the two payment dates were 3/31 & 6/24. This may not be a big deal to someone else; however, it is a huge difference. She did apologize.

I never had a bad experience when using BookIt. We have used this services over 10 times and have never had a problem. Thanks.

I was planning a trip for a while and kept coming back to BookIt. The prices are very reasonable and I love how they make everything very easy to understand. At the end you have options to add excursions and transportation too. I highly recommend this site.

The gentleman, Louis **, who helped me was excellent. He answered all questions and was very patient. I will call him again.

I used to use BookIt often for all my travel however after my new year's eve booking I will never use them again. I spend 1300$ on a hotel room booking. When I check online the 30th for a 2nd room to book for friends I notice the price of the same hotel I booked had dropped to 900$. I called to get a price match or upgrade my room for the costs I've already spent... I was addressed by not 1 but 2 reservation associates as if I was bothering them at their job and that they had no time to talk to me nor did they want to help me. "Tough luck, bye," rude and hung up on me.

Your company never paid for my hotel after I paid you.

The price I paid through BookIt.com is the lowest I found anywhere. We booked at the Holiday Inn Montego Bay Jamaica all inclusive and we're amazed at the low cost. Expedia had $395 for the same dates. We booked for $105.

Very easy and fast.

Great price and experience. Had to call and ask a few questions and Raymond was awesome. A few neat suggestions: Your search engine has trouble with multiple pages. It wasn't a deal breaker by any means but you should be able to easily fix that. Adding a feature to suggest different dates that might be cheaper would have been cool. When sending the link to do a customer service, you should provide the booking # so I don't have to look it up. Still, excellent and Raymond was great.

Your prices could be a little low but like with you all. This is my 4 time working with you all. Love it.

The process was seamless, Customer Service impeccable and all travel plans were exact. I've already booked another trip! (Thank you Derrick, you're AWESOME!) Keep it up BookIt.com. You'll have a loyal consumer for years to come...

We have not gone on our trip, but BookIt made the preparing so easy. It was nice to use one site and see prices for multiple vacation options that included flights. Being able to select your travel requirements was a huge help (i.e., all inclusive, all adult). Thanks for making it easy.

Quick, easy and convenient.

Easy to book. Glad I didn't have to pay at the same time but was unable to pay for the entire trip in one payment. Tried to book a vehicle (mini van) with the rest of the trip but wasn't able to.

This was first time using BookIt, so far I seem impressed. I had trouble online using a code so I had to call in to make the reservation. Willie who helped me was very nice and patient. Originally my last name was put in incorrect, so he had to cancel and re-book my flights. I believe everything is good, we will know for sure when it comes time to travel. That will be my second review and hoping for an awesome review!

I booked packages for three couples. Price was awesome as were the flights. However, when I tried to upgrade to an ocean view room, it threw off the flights (turning a nonstop into one stop). Tried numerous times and finally gave up and went with a mangrove view. Very disappointed about this.

This hotel is nicely renovated. One of the best breakfast buffets included in price. Also able to leave our car here for 2 weeks while cruising. Staff extremely helpful. Many restaurants within walking distance. We would stay here again. Enjoy.

Very easy to use and the best prices were reflected and available.

After booking my hotel stay I tried calling to confirm and was placed on hold for 2 hours twice. I still haven't speak with a representative as yet.

First time I use your site, super easy and please with the booking experience. Thank you.

Hotel advertised for $83 and once booked my card was charged a different rate.

I have always had a great experience with BookIt.com's vacation packages however, this one takes the cake. First, they booked TWO flight tickets with United, one for Joanna ** and the second for Joanna ** (maiden name) **. I had to call the airline instead of BookIt handling the refund and mistake. United has to refund BookIt. 10 days later BookIt refunds your money?!?! Then I get to my destination and one bag is still at original destination and second bag is in Houston, Texas (connection was in Denver). Why it went to Houston I don't know? Lastly, my rental car reservation didn't exist when I went to Alamo!!! I am extremely tired and frustrated not to mention I have no jammies!!!

I love Bookit but the coupon system is confusing. Is it included in the price? Not clear. I'd also like to have more airline alternatives. Otherwise great prices, good payment options, this is my third vacation!

The booking experience was easy and stream-lined. We will not check into our hotel until March, which is why I'm hesitant to give the site 5 stars at this point. I will do that if all goes well when we check in.

David was easy to work with and was very friendly. Would use BookIt again.

For the first-timer at BookIt.com, experience with the booking lady Joan has been a pleasant experience and I would use the services on a regular basis. Thank you.

We recently scheduled our third trip (Air and Hotel) through BookIt and so far so good. Just waiting for the hotel confirmation number. My husband and I will be traveling to St. Thomas in March. Hopefully all goes smooth from now until check in time... Our two previous trips with BookIt were to Mexico and we got exactly what we paid for. Their prices are very reasonable and the itinerary is easy to follow... Thank You BookIt!

I copied the coupon promo code to the box on the billing. It copied to the box. Then when I went down and completed the billing, pressed the continue, the billing was completed without the $20 discount for a three day stay. I would have used that hotel anyway. It was in just the right area for my three day visit with my son. But, I won't use BookIt again and I'll tell everyone in conversation about what happened with the disappearing discount code.

Great experience with booking my vacation. Being able to split up the payments sold me. Website was very user-friendly.

I spoke to a young man that was very pleasant. He explained all the options and understood what I was looking for.

We booked this trip on 9/23/15. But we were told that the hotel reservation had to be changed from Riu Cancun to Royalton just 15 minutes before we went on boarding our flight from Denver to Cancun on 12/24/15. That was ridiculous! We didn't see our new reservation until we landed in Cancun. The main purpose that we chose Riu Cancun was because it is located at the center of the hotel zone so that it would make it easier for us to go to Cancun downtown and walk along the beach of hotel zone. Royalton is an isolated hotel and it cost us $90 one way by taxi to hotel zone. For a party of 6, we had to call two taxi to go to hotel zone and a round trip cost us $360! I am very disappointed with this last minute hotel reservation change made by BookIt.com on this trip!!! If you have any questions regarding our frustration, please contact me at **.

I was so happy to use BookIt.com. Had a slight problem with booking form, I called and got the greatest representative ever. She was so helpful with all parts of my booking and got everything done in about 10 minutes. Thanks for making this so easy and I will definitely pass the information onto friends and relatives about your site. This was not the first time I had used your site but was the first time I had to call!

I had to book a customized trip as I was flying in from a different city while 3 other people were flying in from the same city. It worked out perfectly. Customer service was wonderful and on point! Thanks a lot.

I love it. Just took to all when you want to talk to the customer service after booking - too long to wait.

Easy online booking.

I just booked my first trip, and the booking part was great, no problems, great recommendations and great prices. Can't speak for situations during the trip or the experience of the trip, but definitely looking forward to it. I really appreciate all the feedback from other users and the layout of the website.

I had selected the wrong dates on my trip to Mexico. I noticed it when I printed out my travel details. I immediately contacted your customer service team where I had to wait 55 minutes (I was disconnected twice). I thought since I was contacted you asap you should be able to make the change without cost to me however I had to spend $400 USD (even though I purchased your cancel anytime insurance). Even more funny is the cost for the vacation was lower than the dates booked... lol. Honestly, part of me just wanted to cancel the whole booking and start fresh with another company.

The website was easy to navigate and showed multiple offers we were interested. The booking process went smoothly. Only suggestion I have is put the link to review air flights with the initial offer - it took us a few minutes to find it linked to the hotel listing.

It was very simple to search and book through the website. I found such a great price and it even included extras! Will definitely recommend to all family & friends. All my future trips will be booked through here!

Using the PayPal option I received an error; contacted customer service. They were able to assist with no problem. I received two PayPal confirmations. The Agent went out of her way to ensure that I was not doubled booked or billed for the reservation. I will surely use this service again. Quick, easy, and simple. New Orleans here I come.

I made a hotel reservation allegedly using their "Pay Delay". The checkout page specifically said the amount I would be charged today was $16. I entered my credit card information and was immediately charged nearly $500. Now I'm being told a refund could take up to a month! Ridiculous, fraudulent, false advertising. I'll never use this site again!

Dave was awesome! He took the time to explain every detail to me about the booking process and the benefits or shortcomings of each available option. From now on, I will only book with Dave! He stole me from Expedia with his excellent customer service.

Three days before we are going to leave we were notified that we had to change hotels!! Last evening I was on the phone either on hold or talking to an agent for TWO hours to get the change made. She said we would get a discount at this hotel. This morning I was notified by e-mail that I (not my husband) had gotten a refund!!! Now, do I really want to spend half my day on the phone with you people again?? Unacceptable!!!

I loved how you don't have to pay the whole payment at one time!!!

We used bookit.com to make a reservation for our vacation to Montego Bay. We paid in full, bookit.com received our payment, but never transferred money to the resort. So we had to use our CC. Bookit.com still didn't return the money!

BookIt.com was great and everything we need was bundled up. I look forward to using BookIt.com for our honeymoon someday soon.

Very satisfied, always use Bookit. There is no hidden fees, love the fact we can pay a little at a time and can cancel and get our money back, although we have never had to thankfully. I have price matched with other companies but always end up with Bookit. Always use the coupon code.

Thomas ** 1-877-742-9879 x **, delivered exceptional customers service and was very knowledgeable. I would book with him in the future.

BookIt had the cheapest deal for the vacation package with the hotel compared to all the other competitors. We has a little problem with the flights changing on us while going through the booking process, but we got our flight we wanted after a couple times of restarting the booking process.

I had a very pleasurable experience with bookit.com's customer service. The representative answered all my questions, helped me pick a hotel and flights. My wife and I are going to Paris for the first time together and we're very excited. Thanks again bookit.com.

This company has the worst customer service and online bookings. I have booked twice with this company in the last two weeks. The first time I got an email confirmation that I was all booked, however when I called American Airlines they told me I was never ticketed. They also had changed my flight, the flight listed on my itinerary was not the one I chose and agreed to when confirming my purchase. My credit card was charged for the flight, however AA had no record of any flight in my name. After about 10 attempts to get through to a bookit.com and over 30 minutes on hold each time, I finally got to talk to a customer service agent, I decided to my booking because of their poor service.

Due to Bookit.com HAS NOT PAID for hotel and has not confirmed the hotel reservation, the hotel charged me for the second time for the same trip at checkout!!! WHAT'S GOING ON??? Nobody ever picks up the phone whenever I or Hotel tried to dial Bookit.com guest/service support!! During my check-out, HOTEL (Catalonia - Riviera Maya) put me and my family through a very embarrassing experience!! An hour Check-out with thousands attempts to get in contact with Bookit.com, then, Catalonia at its own will released my reserved taxi and left me in 2 hours frame to the flight without a transportation!!!

Easy to book - great rates!

I was told when I cancelled I would get a full refund. That did not happen. I was misled. I will never use your services again.

We always book on bookIt.com and have never been disappointed. We booked a hotel as a gift for our son and daughter in law and later found out the hotel had no restaurant or lounge .As it is winter we did not want them to be driving around looking for some place to eat. After looking at the refund policy we thought we were locked into the hotel. After calling bookit the customer service rep changed the hotel for us at no extra charge. She was very helpful and we were very satisfied. We always recommend Bookit.com. Thanks for all your help.

I am basing this review on the call center wait times being extremely long and not being able to modify my booking online. I have called more than 3x and have waited over 1 hr before I could not wait any longer and had to hang up. I have had 3 failed attempts at having someone receive my call to add an extra person to 1 of my 2 rooms booked. I tried to modify my account online to ensure that I would keep the same fare of $117/nt. Today I called back again for the 4th time and again had to wait on hold for over 1 hr and still no one answered my call even though I got through right away to someone if I wanted to book a new reservation - just to have me transferred to be put on another endless wait time. When I look online the prices for the hotel I have booked have already jumped up $100. I will gladly change my review to 5 stars if you will rectify this situation and add the extra person to my already booked reservation at the same price.

Awful experience!! I will rate this website zero stars. I booked my reservation and when I got to the hotel, ohhh surprise, they want me to pay 2 more property fees which BookIt.com doesn't tell you until you get charged. What a ripoff!!

Easy to navigate, quick and great price!

It was a pleasure doing business with BookIt.com. Great prices and super helpful agents.

Sharon at ext. ** was absolutely amazing and helpful to work with! When I was in panic mode thinking I lost my flight that I wanted she stepped in to help and go above and beyond!

Going through your website, there were 2 promos, one for $10 if you booked and had a code, the other for giving your email for a $50 credit on the trip if you booked right away, which I did. The employee did not recognize this promo and did not give me this $50 credit. Although I was very frustrated I booked anyway. The representative stated that there would have been a promo code which seems totally accurate, but there was not. I would not have given my email address to your company, or even booked a trip and this time if it was not for the 10 and 50 dollar promos - I felt like canceling the trip, but I was hopeful someone would recognize the $50 promo and apply it to my booking. Please, will someone help me with this. Thank you - oh, and even though I did not get the $50 promo applied the agent on the phone remained professional and courteous.

I was reviewing online and wanted to confirm a few things I found so I called BookIt.com. My travel agent was patient and knowledgeable. I was very impressed as I have very little patience or time and our agent went above and beyond my expectations. At this point, I am very happy with the service.

This was painless. I did a lot of research with other travel sites and needless to say that BookIt was a little better. I also LOVE the feature of pay a little now and the remaining later. Pray the hotel is as good.

A hotel was booked first time and got my money back right away. Then I got a great deal using BookIt. Will recommend to everyone!!

Booked hotel through BookIt. Booking ID is provided but Hotel Confirmation No. is available in email OR in the Member Lounge also even after 1 day. Called Hotel and they couldn't find the reservation and they needed Hotel Confirmation No. Called BookIt support number (several of them) and just kept waiting forever. Worst possible customer support line. There should be a easy way to obtain the Hotel Confirmation No. Will think twice in future as I never faced such issues with HotWire. I can be reached at ** anytime if need further info. Thanks.

I signed in on my account but this trip does not show up as mine on my account. Other than that everything was smooth with the booking.

Very happy with Bookit! It is easy and efficient and my past bookings have turned out fantastic! No complaints.

I like all the pictures and details you give about the vacation packages. The only complaint I have are the extra costs that you are not told about upfront. You only see them after you confirm. My extra costs are going to be ~250.00 more than the "total cost" of my vacation. I understand the semantics and marketing strategy but it is misleading.

My second visit to the site yielded a great booking! I am extremely impressed!! I look forward to using this site on a regular basis as I am a frequent traveler! Thank you for making this hotel booking experience an easy one! Now, to find the perfect flight...

We have used BookIt.com for several of our vacations and the experience is always top notch. The claims and descriptions are spot on and very helpful in the planning process.

I'm very happy to be help by Thomas.

I'm always thrilled with my BookIt experience and this timeless no exception!!! So looking forward to our trip!!!

Secrets Silversands -- This was an incredibly easy booking. With plenty of options to choose from. Also easy pay options.

Excellent customer service. So friendly! Highly recommend! 2 thumbs up!

Excellent service and so much help with planning a very special time in our lives. Very patient to help work out some complicated details.

Very displeased. When arrived at hotel BookIt had not sent payment so I had to pay again and then contact BookIt for a refund.

Had an excellent experience booking our trip.

We booked our vacation on November 6th and paid in full. The first issue was the inability to print our vouchers last week. And their best solution was to have my phone ready with proof that I paid to show the driver when we arrived. We have not been able to contact the driver to find out if they are taking us back to the airport. Once we arrived at the resort we were informed that our room has not been paid for and we would have to pay for the room if they don't receive payment.

It was my first time using Bookit.com. It went very smooth. I will definitely use Bookit again. Thanks for a smooth booking. I even sent a link to other relatives and they too used the site. Can't wait to get to Jamaica in April.

Bookit makes planning trips easy.

Dear BookIt.com Customer Service, this is the second time I am writing to you. I have raised the issue that the La Quinta Hotel has not been paid when I checked out on December 29. You have already charged me the amount of $273.47 and it has been debited against my account when I booked with you on December 26. Now, I have also been charged by the La Quinta Hotel the amount of $293.84. I want this amount returned to my credit card because it is unfair that I was charged twice and more than the amount you have advertised with the $20.00 coupon applied. I don't understand the system that you have. I have had no difficulty with Agoda, Booking.com, and Hotels.com, and thought that BookIt.com would be an improvement on their service. Thank you very much.

I have no idea what the charges for 192.00 are for?

The website is easy to navigate and fast checkout. BookIt had the best rates and I would recommend to anyone.

Best price we could find anywhere! So excited! Thank BookIt.

Today I booked a four-night package (air + hotel) for the Westin Maui Resort & Spa on the BookIt.com website. The information on the site was very straightforward and organized well, making it easy to compare hotel locations. Plus it seems like a very good deal. I definitely recommend BookIt.com.

She was very nice and accurate with everything that we needed. All questions were answered.

Very good service. I appreciate the help!

Jared was very helpful and wonderful.