BookIt.com Reviews

Reservations were great. Service and communication were subpar. Contractors used for shuttle service to our hotel were lacking in customer service skills and frankly didn't care. Arrived at hotel almost 2 hrs later (12 pm): not happy!

Fast. Easy! Would do it again. :)

BookIt.com is great and always have great deals. I'm excited about another Vegas trip. I will be booking in the near future again.

My booking experience was excellent! I love the pay delay option and plan to make use of it in the future for larger family vacations. I am overjoyed to finally be able to stay at the Venetian at a reasonable price.

I booked a room thinking it was all inclusive. When I got to the hotel they gave me a non all inclusive band. I told them I booked an all inclusive room. They told me Bookit.com does not book inclusive rooms for paradise village. When I booked the room it said very clearly in the picture and description All Inclusive. Now I only have 100 dollars to spend for food and drinks for 5 days!!! Why would you even advertise All inclusive if you're not selling it!!! Bookit.com sucks!

Had to change hotels. Less amenities, farther from planned activities, more transportation costs, only 4 dinners instead of 7. 3 families inconvenienced. Will not use BookIt again.

The room was alright until I found a used condom in the room. Then on Saturday morning someone knock on the door once or twice and just came in. I was woken so scared I was wondering if the bell person?? So on Sunday I could not sleep no matter how hard I tried and I told my mother what happen. She was not happy about that either.

We booked a vacation to Punta Cana last summer, only to get notification 1 week prior to departure that our reservations were cancelled. After numerous phone calls to BookIt staff that didn't know anything about the cancellation, we called the resort, who stated that BookIt refused to transmit our payment (we paid in full at the time of the booking), so the reservation would be cancelled. During subsequent phone calls BookIt staff blamed the resort, and the resort continued to blamed BookIt. BookIt provided two options, to either get a refund or be re-booked at another property. When I asked what other resort options were available, they provided only one. We attempted to book directly with the resort, but only a week out the prices were significantly higher than when week booked months ago.

Easy check in. Great room and hotel. Made reservations 1 hour before arrival, nice.

This is the first time I have used BookIt. It is hard to rate my experience since I have only order a trip and have not taken it so I have no idea how satisfied I will be. I did find the payment confusing since it appeared I needed PayPal to extend payments over a couple of months. In actuality I only needed my credit card. So at this point the trip is order and in three months I will be able to respond as to whether or not everything is as promised. Thanks.

I have booked several trips through BookIt.com for the past three years and so far all trips have been as expected. The hotels are nice, the flights are great and all exclusive has been as expected. The staff at the places I have visited have all been very pleasant as well. I will continue to book with BookIt and have had several friends follow my lead. Thanks.

Booked trip to Cabo, was easy as usual and we got the room and flight we wanted.

This has been a nightmare!!! You was suppose to only charge my debit card $99 for the downpayment and you charge the full amt. Then when I tried to call I was on hold for over a hour. No one answered. I have sent 4 emails - no response! So no I think your company stinks.

Worst customer service I have ever dealt with. Spent 8 hours on hold due to them ** up, will never use this again.

Very straightforward and easy to use! So excited for our trip!

I love booking with you.

It was easy making reservations and I got a great bargain. I recommended to my friends and family.

If you want a service to charge your credit card and then ignore you when you need customer service assistance, then pick BookIt.com! I have spent from 8:47 AM to 12:51 PM on the phone trying to cancel a hotel reservation and no results!!!

Bookit.com offers amazing deals for vip type vacation package. We also like the direct flights from Vancouver to Cancun. And we know we'll find the resort to be just as per described. Thank you.

My initial booking was cancelled because of my bank, but in order to find that out I was on hold with booking it for over 40 minutes. Then, when I attempted to rebook it, suddenly I couldn't because the flight was apparently not available, but instead of getting that info, it told me I had to call again. The people to whom I spoke were helpful, but it was a frustrating experience overall.

I booked my family trip (6 members) in October for a vacation over christmas break. On Dec 25th I received a call that my reservation was cancelled due to non-payment by BookIt. After nearly 4 hours on the phone we had a new resort arranged by BookIt. We left on the 26th. When we arrived in Mexico at our resort they had no reservation for us and BookIt was unable to help. Only on the 28th and me supplying my credit card to the resort were we able to get the situation resolved. Very stressful and BookIt can provide no explanation on how they charged me for the trip but failed to pay the resort. I will never use this service again.

I used BookIt for the first time, and last, to make a hotel reservation. I put the dates in incorrectly, my fault. I booked an additional day that we could not stay. I tried to correct it online within hours of making the reservation and BookIt wanted to penalize me one night's stay! One night is all I was cancelling! I called, held for 45 minutes for a representative who waived the one night penalty, but it cost me $25.00 to change the reservation. When I arrived at my destination, I had no room. Even though I was given a new confirmation number, my entire stay was cancelled, not just the one night. The hotel put me in a cheaper room, but BookIt already has my money for the suite I booked and I have not received information about a forthcoming credit. I do not recommend BookIt!!!

I love using BookIt.com. They usually can beat all other pricing on the Internet! I will be a customer for life with BookIt!

It was so simple and easy. I choose my dates, I paid, (they also have a payment plan, if you can't pay in full) and printed my receipt and confirmation. Now am all set for my vacation!

Satisfied with help provided to me.

Flight was cancelled at 11:30pm the night before we were suppose to leave. Our plane was scheduled to leave at 6:50 am. On top of our plane being cancelled, which I get isn't BOOKIt's fault, they failed to actually reserve our hotel room. So we lost a full day of travel time and resort time and they offered us a $100 credit voucher, when in total we lose $700 in real money for the day. They did nothing to help us.

Great and quick service.

Fair and very comparable prices, easy to navigate. Love using BookIt!

I am extremely displeased with BookIt.com. I booked my vacation six months in advance only to be notified by BookIt.com one week before departure that my reservation was no longer being honored at the Riu in Jamaica. I then called the Riu and they said that my reservation was in their system so I asked BookIt.com not relocate me. BookIt.com again tried to convince me that I could not stay at the Riu and still tried to relocate me so I called the Riu a few days later and they assured me that my reservation was still good and the only way it could be canceled was by my booking agent so I thought I was good to go.

Spoke to Tamara. She was very polite, informative, and patient in helping me find the right package for my trip. In one phone call I was able to find the cheapest flights, best hotels, book restaurants, and sightseeing. BookIt has pay delay which I can pay with three installments. I will definitely use BookIt for further trips.

We are very satisfied with the help of the booking agent. He explained what were our choices and prices, etc.

For the first time today I used your website. I spoke with Carianne (not sure of the spelling). And may I say that it was the most pleasant experience (in booking a hotel room) that I've ever had. My husband and I will be celebrating our 28th wedding anniversary on the 16th of April during our stay there. She wished us well and you can tell she really meant it. She was very specific with the details of the reservation. You should have more representatives like her. Thank you Carianne!

I am new to BookIt but l love. I love all the good Deals. I am going to tell friends and family about BookIt.

Very Easy and Best Rates.

I used BookIt.com for the first time to book a vacation package in Cancun. It was very easy to use their website and to navigate through the whole booking process. I am also very impressed with their special offers. I will use BookIt again when looking for a vacation.

Very pleasant and attentive front desk staff. Check in was 4, but was able to accommodate early. Clean room. Pool was forever out of towels and apparently needs to buy more. That is my only complaint. Everything else was worth my fare.

We traveled to PCB for the New Year!! I booked through BookIt.com. I made sure I choose a place with an indoor pool because of the weather. Positive: We got to check in a little early. Negative: We are not able to sleep in the bed because the box spring mattresses are broken and squeak loudly. There are two remotes and neither work. Worst of all, I was asked to pay $31.00 extra to use the pool, after paying $390.00 for the whole deal. The picture below clearly states/includes indoor/outdoor pool (The Unit PTP 1210 at Shores of Panama). I was told that if the owner doesn't want to fix things that have been reported, they can't do anything about that. I WANT TO KNOW WHY BOOKIT STILL ALLOWS PEOPLE TO RENT FROM THIS OWNER???

Arrived December 25 to discover that Bookit.com had never transferred our payment to the hotel. So we were told to pay for the room again or get a hold of bookIt.com. It took 3 hours to get them to pay. How embarrassing. They would not give anything for the inconvenience either. The hotel services said they do this all the time. They may be going out of business so beware.

I called Tanesha this evening and booked the hotel reservation. She was knowledgeable and speedy!!!

Good website - easy to use.

I received an email New Year's Eve stating that my Jan. 10 reservations at the Iberostar Grand Resort in Montego Bay were canceled. I attempted to call the number and extension listed in the email over 20 times with no one answering the call. It just kept repeating the message to enter the extension. Out of frustration, I call the guest services number and got Clev at ext. **. He was able to get me relocated even though we were on the phone for over an hour. He was amazingly patient and took ownership to get me satisfied.

Very disappointed. Me and my family arrived at the hotel on 12/31/2015 @ 3:00 pm. Getting check in was a problem, the representative at the desk had to call BookIt to get some information. BookIt had us waiting on hold for fifty one minutes, ridiculous, and we finally reached someone explained the situation. She tried to put us on hold again, I refused. Me and my family was for an hour now, I just told the representative to just cancel our stay and I just paid for a room. Very disappointed. This the first this ever happen. There just no excuse, ruined my whole trip.

I booked a trip with BookIt.com on Sept 29. for 9 people leaving on Dec 25, 2015. I was called exactly one week before to say that the Riu in Montego Bay was not accepting their guests anymore and they need to relocate me. I was very upset because I really wanted to be in Montego Bay. They said they will try to get me into the Moon Palace in Ocho Rios and I was okay with that. Not happy but I didn't want to cancel my trip on my family after several day on calling and getting no answers as to where they would relocate me. Finally they called me on Dec 22, 2 days before my trip to say they have to refund my $ because they cannot find me a place not even Moon Palace. I got on the website that day and finally rebooked for additional $ because I didn't want my family again to be disappointed. I want all the excess $ I spent on those rooms reimbursed immediately.

It has always been a pleasure working with BookIt. The hold time was a little long but I understand.

We booked an all-inclusive trip to the Riu Palace Paradise Island Bahamas thru BookIt.com. We opted to use the 2 payment option to pay for our trip where we paid 1/2 in November & 1/2 in December. Both payment transactions were processed against our credit card and we received an email we paid in full. So off to the Bahamas we went booked and paid for 27 Dec 2015 thru 01 Jan 2016.

The Agent Kerrion was very helpful and friendly. She answered all my questions and searched the best results of hotels and retail car I need for my trip on 1/22/16. I'd do business with BookIt again in the future. Thanks.

I wanted to change our resort and could not modify online because we paid with PayPal. I was able to do it over the phone (person was very nice and helpful). I was charged the $19.95 cancellation fee, even though I just made a change and did not cancel. I did not think this was fair.

Was fast booking hotel and the price was great it being a holiday weekend! Thank you. Looking forward to booking with you in the future.

Awesome! So easy and the pay delay is AWESOME! I would recommend this to all my friends and family!

I was very disappointed with my experience. I booked a hotel + air vacation. Our airline tickets were not reserved due to a "glitch" in the system. I do understand these things happen. However I was surprised when I heard your company would not be reserving our flights once the problem was fixed. This forced me to make my own airline reservations at a higher price. I was very nervous about trusting the entire reservation so I cancelled it. At my request you did waive the cancellation charges. That being said, I did eventually reserve my hotel only through your company due to the good price.

Naomi ** was extremely patient and very helpful when I needed to adjust several things on my reservations. The only negative was trying to get through to customer service and being placed on hold twice for 50 minutes.

The website is so easy to use! Refreshing...

I was excited about booking a Mother's Day trip for my mom and I. When I saw the $1 down with pay delay deal I immediately knew I needed to get the deal. As I'm confirming and it goes to the next page it says payment in full. I have been charged the whole amount. How is that possible? I did not sign up for this. I need a refund asap. I cannot afford to pay the whole amount right now.

This is my second time booking with bookit.com. Both times it was a wonderful experience. They make it easy to coordinate flights and hotels, and I couldn't find cheaper prices anywhere. The hotel ratings and reviews were accurate with the experiences we had on our first trip. Overall this is the one website where you can do it all for a great price.

I was trying to modify my booking online. However I never did find the "modify" button. I was forced to call. The wait on hold for a representative was an hour, was hoping it would have been shorter. I did not want to call in order to avoid the phone fee of $25. Once I got thru I was helped efficiently and the fee was dropped as a courtesy.

First of all I would say please stay away for bookit.com. The money you might save if you book with them is not worth it. I booked my stay to Cancun in August 2015 for December holidays. One day before the I am supposed to fly, I got a call that my hotel booking is cancelled (Omni Cancun). I spoke with the hotel and the reason was Bookit never paid for the hotel. So, Bookit made a new booking to Barcelo Maya Palace hotel in Riviera Maya, and agreed to pay the difference. That is the only reason I agreed to go ahead with my plans. I arrive at the hotel on Dec 25 2015 at 11:30 pm and the hotel staff informed me that they have NO information about my reservation. They allowed me to stay in the hotel for that night. Next day they confirmed the reservation after talking to Bookit.

The hotel booking/reservation was completed on 2/18 for a check-in date of 12/30 - 10 months in advance of travel. Hotel had no record of a reservation having been booked, let alone paid for in full, for the given booking ID, customer name or a reservation completed with the hotel's reservation area. This was quite embarrassing when trying to check-in with many people in the lobby and waiting in line to complete their check-ins. Had to step out of line and wait approximately 20 minutes for the front desk staff to communicate with another area to find the booking information and record of a hotel room available to us for our pre-paid room reservation. It was an unpleasant beginning to a holiday celebration event. Will not recommend the use of bookIt.com in the future to any friends and/or family.

The website is easy to use. I have booked with this company several times for trips both inside and outside the US boundaries. I was pleased with the service and accommodations.

Booking agent was very helpful and patient with helping me select my room for vacation.

My husband booked our first anniversary trip to Cancun and paid for it in full 3 months before our departure. 6 days before we were to depart Bookit.com contacts us to cancel our booked accommodations at the Riu but would move us to Barcelo Mayo Colonial. When we arrived, the ground transport doubted that we were staying there as they had us still at the Riu. We get to Barcelo and they have no record of us being booked at the Colonial and sent us to the Caribe who then sent us back to Colonial. 4 hours later we are booked in our room and our vacation began.

Had a great experience booking the trip and talking to the agent on the phone to finalize payment details. Love that you can set up payments and love the special coupons. Have had to make a change to the itinerary due to medical reasons and have been trying to cancel first booking and replace it with a second one. It doesn't let me cancel online and says I have to call. When I call I have been on hold for over 15 minutes twice. I believe there may have been weather delay going on. Frustrating to try to make these changes.

Nightmare!!! 6 of us booked a trip to Cabo San Lucas in May 2015 for January 2016. We had a confirmation for air and hotel, and payment was received in full in May. A week before our departure, we tried to call the hotel to verify and couldn't get through so contacted BookIt, and they said all was good a week ago. Today, contacted the hotel directly and "No Reservation." No one's name on our list is known to the hotel. Call back to BookIt who said we were confirmed at hotel. I told them direct contact with hotel said, "Wrong! No reservation."

Very nice, helpful staff. Clean room. Bed slept wonderful. Breakfast was just right. Close to beach and shopping. If in the area will stay again.

I use you guys all the time for years now but lately your site charges me more than the hotel. If it happens again I will be looking into a new site.

This is a great site however, I've dealt of 3 operators & I was only able to understand 1 of them. They are always very nice & helpful but, English was an issue as well as talking way too fast. Also, only 1 really knew the properties.

I'll never use them again. Can't get a hold of anybody. Wait time was at least 30 min. They never confirmed our hotel.

1 night hotel stay in Las Vegas. Great customer support. Prompt attention and detailed explanation.

There we were ready to check in before 4 pm into the hotel my husband booked as a surprise for me on December 30, 2015, and the check in representative says "your reservation was cancelled". "What," I said. I was so mad. We were advised to call BookIt. We did and the Clarion Inn in Lake Buena Vista overbooked. So there we were with no room and trying to decide what to do. We spoke with Brittany at BookIt and she found us an incredible room at the Rosen Plaza on International Drive for our lovely evening and BookIt covered the additional cost for us. Well, they receive an A+++ from us and most graciously from me. Thank you Brittany for saving our evening for us. We appreciate you.

The booking on your website was very clear and easy to book my upcoming trip.

Booking was easy enough. Waiting to complete trip before I'm able to give a complete review of your service.

So far it has been a very good experience. Hopefully the actual trip will be the same.

All help provided either by calling or by internet site was very good, prices ok and choice very good also.

Easy to use.

I found the site very user-friendly for my vacation search! The local travel agent couldn't beat my trip price!!!

Chad was so helpful in making my experience less costly and more fun due to his willingness to share his expertise.

Beware! This is not an ocean front hotel room as Described. It is 3 condo buildings down from the ocean. You have an ocean view between the rows of condos. Cannot hear the ocean and am very disappointed. I was very specific on being assured it was on the ocean front, but the owner has been deceiving about it being such. The floor in bathroom grungy, bar stools stained and dirty looking. Fridge is rusted around the door, no dishwasher, no toilet paper holder. Sliding door lock does not work. Not quality I was looking for. I have stayed at this resort many times and was satisfied, but not this time.

We had a great experience with Noel. She is great. We don't book online and she just took us in and had us ready to go in a matter of minutes. We would request her again. Hope we get her to book us again. We will ask for her. Thanks again Noel, we really appreciate it.

Booked a vacation (2nd time) through this agency. They called to switch my reservation to a different resort hours before I was to leave. I was attending the resort for a wedding and could not switch. They knew of the "issue" causing them to switch all reservations with Riu hotels to different resorts for days but phoned me last minute. They spoke to the resort (as did I) and confirmed there would be no issue with my reservation.

BookIt.com was completely convenient for me and I'll continue to use this site.

Booked my trip through the phone, the gentleman named Raymond was very nice. Although he spelled my friend's last name wrong (who was sitting right next to me) and I tried to call back. I was on hold for an hour and half before anyone even talked to me... Then the lady I got Coleen was extremely unprofessional and very rude. And did not know what she was doing. As she told me that the guest is suppose to call the airline services directly to change the name, so I did that and they told me only the people you book it through are allowed to do it? Shouldn't she be aware of that?

I travel a lot and I've used a lot of travel sites. First time I used BookIt.com and I will never ever use them again. I book my trip while calling them, then I called them back to confirm it was all ok and they said "Oh sorry, we don't have your flight booked" after I already received email confirmation. They said "Oh sorry, it was a system issue" whatever that means. So they wanted me to purchase another $900 airfare thru AA and then I'd get my other airfare credited back to me in 2 weeks. I spent $2600 for a vacation hotel and flight and then because of their mistakes they were like "Oh we will call American Airlines and book you other tickets for an additional $900 and you'll get your flight credited from us in 2 weeks".

I am very upset with the customer service I have received in the last two days. I was on the phone and hold for 2 hours yesterday trying to get my bookings corrected, then after all that I had to go redo it myself. Then to top if off, I looked at my account last night and I was charged more than $20.00. So called back again, was on hold FOREVER when I talked to the lady. She was sweet, but couldn't figure out why I was charged $193.00. Called again this morning and I was transferred 5 times and put on hold forever again! I referred my whole family to BookTt.com yesterday for our family trip and I'm really sorry I did, because I use to really like BookIt.com

This is quite scary for us, as this has never occurred to us before. A little skeptical about what could happen with these changes and not knowing much about the hotel we have chosen. We really enjoy our stays at the Riu's. Time will only tell!

Very good service by phone.

First time booking online. It was fast and easy. Thanks.

I booked a mystery room and pricing information was purposely omitted. The room was offered at $65, with Florida state sales tax at 6%. The total should have been $68.90. However the sales tax and other charges including a parking fee, which I will pay upon check-in and did not know about until after completing the non-refundable reservation, the total is going to $ 93.00... which is 43% more than the bait-and-switch price advertised. I WILL NOT USE YOUR SERVICE AGAIN AND WILL ADVISE OTHERS OF MY EXPERIENCE. You should take at look at your business model. It is short-sighted. Provide value and build long-term customers.

Hassle-free booking.

Fast booking and good service.

BookIt is so easy and great to use. I love the coupons and discounts and the pay delay is the best!!! Because of that we are able to break up payments which allows taking vacations more affordable.

This has been the easiest and most efficient way of booking a trip. I would highly recommend anyone to use this service. I was an Expedia user for years and this is the first time I used this website and I can say I will now forever be a bookit customer!

After filling out all the information, site was lost after signing in to BookIt. After filling it in again, message received that it had already been booked. BookIt rate $95 per night. Received confirmation directly from Elliott House; their average daily rate is $78.06!!!

Just booked a trip to Kauai. Read all the terms and conditions which indicated that I had to be very careful to get our names right as we could be refused flights etc if booking doesn't agree with ID. So... I made darn sure my profile and the booking read as my passport. Now I get my confirmation from bookit.com and my middle name is missing from it. No worries, I think, cause it says to print the voucher from the link provided. Off to the link I go... to find my name printed out wrong, half my middle name missing. Now I've been on hold for 20 minutes, so far, to talk to someone and find out if I have a problem. Which would not be my fault. Not impressed so far. What seemed like a trouble free way to book a trip has turned into a hassle.

I would recommend using BookIt.com to anyone. Not only did I get a great deal on my vacation but the customer service is amazing. In 10 minutes I resolved hotel issues and was ready for vacation.

I spoke with a very helpful agent. I needed to book an all-inclusive deal for four people with one flight being different than the rest. The agent help me figure out the best deal.

This will be my second time using BookIt.com to go on vacation to the Bahamas. First time was great and hoping the 2nd time will be as well.

I prefer a hotel with a separate living space from the bedroom. The room was clean, the food was awesome. They need more parking. I am a light sleeper so I heard the planes and train. The room is worth the price. I would stay again.

Just booked yesterday so I cannot rate the entire transaction as we haven't traveled yet but the booking was a good experience. They lost a point because I couldn't complete the booking online. However, Jarrod, my service rep was wonderful and helped me book our vacation. We have 5 in our group and couldn't get 5 seats on any flight we wanted. Jarrod (spelling) went through each of the options and found us suitable flights. I really like that you have 3 options to pay. Hopefully I will not need to contact them for any problems but so far the service has been excellent.

Ok, this was quick and easy! And a GREAT price. I had a little billing glitch but when I spoke to the representative she was very helpful. The hold time was very extensive but with the weather issues across the country everyone is trying to get where they are going and having to re-arrange itineraries. A+.

Horrible!!! We are at ME Cancun now & unable to check in because BookIt has NOT paid the hotel yet! Our credit cards have been charged! If anyone from BookIt can call ME Cancun 998-881-2500 ASAP to help, that would be great!

Website could be a little more user friendly re: airline payments. We needed to pay for the tickets separately and using separate credit cards so we could then put the hotel on a payment plan. Unfortunately, we had to call in to do this. Not sure why the option is not there to pay the airline using separate cards first-then book the hotel instead of having to call in. The girl we spoke to, however, was patience personified. She took good care of us and answered all our question (and I know we were on her last nerve!). Lol. She was pretty doggone awesome!!!

Hotel booked was less than satisfactory, dirty and run down. Tried to cancel knowing cancellation policy but impossible to do so over the phone. On the phone for hours and just got recordings. Online it says to modify but there is no way to cancel. Have called the consumer protection agency. Will never use BookIt ever again and will definitely pass on my bad experience.

I received great customer service from BookIt.com. The agent was friendly and very helpful. She assisted me with my hotel resort plans and my transfer service and even found us a better deal on the transfer service. Thank you Bookit.com.

Jing ** has been fantastic throughout my booking process. Very thorough, very conscientious, very knowledgeable and most of all very friendly. I would want Jing to book all of my travel!!! Great experience!!!

So far, so good!

Using BookIt was so easy. I did speak directly with a representative and she was very helpful. I love the fact you can book for $20 and pay installments. Definitely allowed to book a nice hotel.

Always easy and usually the cheapest rates!!! I love it.

My son and his new wife reserved rooms at Riu Palace in Aruba for their honeymoon in January, 2005. The reservations were made months in advance. Now it is one week till they depart, and they called BookIt.com to confirm their reservations. BookIt.com did confirm the reservation. They then called Riu Palace to double-check, and they were informed they did have not reservations. BookIt.com and Riu Palace had a contract, it but it has expired and Riu Palace are not accepting reservations made thru BookIt. The Riu Palace does not have any rooms available for the dates of their honeymoon. BookIt.com never notified them of this problem. They had to find it out for themselves. Do NOT use this website!

I would definitely refer a friend to use BookIt, this is the second time that I have used it and they offer flexible payment options which works great for me and my family planning and paying for our family vacations.

I have had a great experience booking my all inclusive trip with BookIt to Mexico for April 2016. We had a change of resort request and the representatives at BookIt were very professional and made the switch easily. They restated exactly what I was asking and confirmed through email. Service was very prompt.

It made the booking very easy and no worries with a great price.

We booked a package (hotel and air) on the website. Our tickets from United Airlines were not being ticketed. We tried calling BookIt right away, no one would pick up the phone for 30-40 min. at a time. Once we would connect with service representative there was no solution offered. 2 to 3 hrs on hold for 3 days before we had to rebook airline portion of trip. 3 days of Christmas weekend we spent on the phone with no help. I would never book with this company and warn all my friends with ordeal we had to go through.

I was very impressed with Elizabeth who helped book the resort we wanted to stay at. Actually, she price matched another site but Bookit.com had an upgrade for this property at no charge. I'm very happy how well everything went and Elizabeth was very personable and helpful. Thanks!

The lady that helped me book was very helpful. She help me to save as much money as possible. I only wish the website had an option to view the prices in other currencies. Overall she was great.

After making an attempt to book online and having it go south I called Bookit direct. I came in touch with an agent named Valorie and she was excellent. She walked me through the whole process and resolved everything so we now have a trip for four persons in January.

The representative was helpful, knowledgeable, and above all patients.

Family Vacation to Jamaica - Booking our trip through BookIt was fast and easy. No hassles and one stop shopping for all-inclusive trip with adventures.

I was supposed to be booked at a pet-friendly hotel, wrong. I called to verify reservation and was told it wasn't pet-friendly and to contact BookIt. 3 hrs on hold, no help online, and now no room! Dissatisfied to say the least.

We booked a vacation with hotel and flight. BookIt sent us a confirmation. BookIt was then unable to book the flight because their system was down with United Airlines. So the next day when I called, they wanted to charge $1,000 more for the same flight because their system was down the day before and now the cost of the flight has gone up. BookIt refused to make up the difference. Absolutely ludicrous. This defeats the purpose of using a travel service. We will never use their services again.

WOULD HIGHLY RECOMMEND. Thank you for making booking my trip financially easier and easy all around!

Bookit.com is the best way to book any travel or trip. It's great & easy to navigate. Just love it.

Couldn't check in as they said Amex 'declined' so I made a new reservation and paid with a different card. Will contact Amex to ensure your charge will NOT be paid. Also signed up with email for immediate discount which didn't show. This type of experience will not 'Woo' customers.

Very easy to book.

I was looking for a family friendly hotel for a mini vacation. They offer a wide variety of hotels at great prices. It was easy to find a hotel.

Rooms easy to book.

This is the first time I used BookIt when my husband stumbled across the site trying to find a last minute hotel. We found a beautiful 5 star hotel at an unbelievable rate for less than we had been prepared to pay elsewhere.

Willie ** did a phenomenal job in helping me work through airline issues. He was professional, courteous, and knowledgeable. You need to hire more employees like Willie.

The BookIt rep, Jared, was wonderful. He helped me find flights at decent times without long layovers that I was not able to find on my own. Hadn't even considered the resort he found for us (too expensive!) but it worked out to be in our budget. He also applied a promo code that saved us $200. Thanks!

My card was charged twice and I am now waiting on hold for 30 minutes.

Hotel rental experience. Excellent online and by phone. Operator was friendly & efficient.

We have searched for our trips through other online travel sites, but in the end we always book through Bookit. Their prices are the lowest, their site is the easiest to navigate, and the flight times are the most convenient for us. Also, they are on Ebates, so we receive a 2% Cashback when we book with them! We save even more by using Bookit!

We have used Bookit.com for several years now. We always find the best prices. Any questions we phone. Never had a problem. :) Thank you bookit. Back to Hawaii we go.

If anyone is thinking of using Bookit.com for a vacation, you might want to rethink those plans. We just used Bookit for annual holiday trip to Mexico for our extended family of ten people. The trip was all paid for in advance but when we got to the hotel we were told that Bookit hadn't paid the hotel, so the hotel said we had no rooms unless we paid again.

I prefer to book with no cancelation fees. Also pay at check in. I find most times, BookIt offers these options. I always check several sites and have booked with BookIt at lowest prices.

I have stayed at this hotel and many places in OC and this was a great price for this hotel. Booking was easy and fast.

We were looking to book an all-inclusive hotel for an upcoming vacation and heard that BookIt was cheapest from my brother, who has used them twice. We booked our hotel online over the weekend so it took some time for our airport transfer to be worked out, but it was easy to understand the process. We also got the best price through BookIt and got to use a promo code for an additional discount! We are so looking forward to our vacation, and thankful that we saved a couple hundred dollars as well. One point of constructive criticism: I noticed a typo in an email (no space between a period and a new sentence) which made me wonder if the email was legit or a scam (scams usually have typos). It turned out to be a legitimate email from the people who organize the airport shuttles, but I almost didn't reply.

I have used BookIt.com previously with no issues. This time I was told my credit card was not charged and I was. I was charged for same flight twice and was told I could have a credit but not a refund? This was only rebooked after being reassured that my card did not authorize charges. Every time I called customer service I waited 45 minutes to speak with someone who told me I would be charged $25 for their assistance. What is going on with this company. Very disappointed!!!

BookIt.com is rather easy to use and I am pleased with the site. Only issue was it did not allow me to use the coupon code, disappointed me.

I believe this will be our 6th trip booked thru BookIt.com including one we had to cancel and reschedule. We have had only positive results thru you and will continue to use you for any future trips!

I currently have made two reservations with BookIt but have not traveled yet. So far so good, amazing deals/prices.

I'm always very pleased with my experience on bookit.com. I've used it several times and will continue to do so.

The service I received was fast and expedient. The customer service representative was very knowledgeable and made me comfortable making my reservations.

This is my second time using BookItcom. Both of my experiences have been great. The customer service was fantastic as well.

We booked an 8 night package with BookIt.com for Paradisus La Perla. We arrived at our hotel and they refused to check us in because BookIt.com didn't forward them the funds for our stay. There were 2 other parties that booked on BookIt.com and suffered the same experience. As it's Christmas prices are high and availability is low. The hotel offered us the hotel at the BookIt rate of $4984 US for our stay. We had to pay that amount on top of what BookIt charged us just so we a roof over our head and our vacation wasn't ruined.

I have recommended many of my friends and family to use BookIt. We have had very good experience going through them.

Helpful and a good deal.

Very easy to review hotels and make bookings. I have used BOOKIT.COM in the past and will continue to do so.

Our total trip was 390 - Wow I know!!! Round trip. Not to mention our hotel, the MANDARIN ORIENTAL, is the best of the best. The rooms, immaculate... Nothing out of place. Very clean. I've never seen anything like it. Thanks BookIt. We will book a trip soon. READ PEOPLE so there will be no hidden fees!

I booked a hotel in Orlando area. I then found out they booked the hotel for the wrong day and charged my card for it. Luckily I had called the hotel in advance and they informed me of this. I tried calling BookIt and was on hold for 30 minutes before I decided to hang up on them. I still do not have this resolved.

Worst experience ever. I would never use Bookit.com again. You gave us the wrong conf.# so we could not check in to our flights from home. When we arrived at our hotel in Vegas, our rooms had been cancelled. We were told it was due to our cc being declined when in fact, Bookit.com's cc was declined. Leaving us hanging and looking like idiots. It took you more than 2 days to send the $, OUR $, to the hotel. We leave tomorrow and you still do not have this mess straightened out. This same review and info will be going out to all possible social media avenues! Thanks for nothing Bookit.com!

Please remember you are responsible for what you sell. I am very upset and disappointed in this trip to Memories Grand Bahamas we booked with you. This racket of a business should be called tookit.com because that's what you did. The booking process was awful. I tried to cancel while on the making the reservation. I was told "too late, airfare has been booked." I missed an appointment that day because it took more than one and a half hours to complete. The room is in major need of maintenance. The food is nasty, the drinks are weak and the staff does not want to be bothered. This was the first time using this service and the last as I doubt you will do anything to fix this mess. I would give anything to leave today and go to Jamaica where I know it is worth every dime. Please fix this! We work hard for our money.