Bluegreen Corp. Reviews

Perhaps the most aggravating part of the entire experience is the mandatory owner review, which takes up half of a vacation day. Having to attend one each time we have utilized the timeshare has been a huge inconvenience and a waste of our precious vacation time. Adding insult to injury, we have been continually pressured to purchase more points in order to pay for maintenance fees or even sell unused time to family. This feels like nothing more than a money grab. I would not recommend this program to anyone.

We received confirmation of our booking only to see we were being put up in a Comfort Inn hotel! I called again and told them we were under the impression that our accommodations would be on the beach. They said we paid for one of their hotel locations and not a resort. So they ended up changing us to a Staybridge Suites in downtown St. Petersburg. It was ok. There was free breakfast every morning and had to drive to the beach. Presentation day was a joke. We were greeted by our own personal sales rep who was overly nice. He brought us to the room to listen to the 2 hour presentation. Then we sat down with our personal sales rep again for another 1.5 hours.

We should have said no right away but we gave them the benefit of the doubt and listened to everything they said. It was very intriguing- we were given a tour of the resort room. Another guy, the closer, finally gave us the numbers for different scenarios of the number of points we’d be buying. We let them know we did not want a hard pull on our credit report. After several attempts of giving us their “best” offer - and making sure we knew we could never be offered this “amazing offer” again, we again said we cannot do this. The closer, who was pleasant at first, got up and walked away without much of a goodbye. We told our sales rep that if we called Bluegreen tomorrow, with cash, they wouldn’t say no. He was shocked we’d say that and didn’t believe it. All I can say is: DON’T WASTE YOUR TIME!

Once I indicated my decision to move forward, I was taken to a different room to review the paperwork. This process was rushed compared to the drawn-out sales presentation, which I believe was intentional. In fact, whenever I stopped to clarify something or ask questions, I was encouraged to just listen to whatever haphazard spiel they were giving and sign where they pointed. For nearly three years I struggled to find availability to the destinations I was interested in.

Eventually I agreed to attend a Bluegreen update, where I was told I would receive all the information I needed to learn how to find the availability I wanted. After several hours of high-pressure sales tactics, I agreed to Silver Membership and purchased more points which did not help me at all in getting more access. After my second upgrade, I tried repeatedly to find accommodations for a week in Aruba, several Florida locations, Hawaii, and Atlantic City. There was never availability despite my upgraded contract. This was the final straw for me, and it illustrated to me that I had been scammed by Bluegreen. My maintenance fees have more than tripled since 2019 and the availability of a week’s worth of accommodation has never been made available to me. Everything about Bluegreen has been extremely problematic. If you are reading this in consideration of purchasing with Bluegreen, Beware!

We traveled to Myrtle Beach and sat through a 2-hour presentation. It was the worst experience. The slick salesman tired to be funny but at times he was vulgar and offensive. During his spiel, he was trying to compare a hotel room with a 2 bedroom condo. He said with a hotel room, the parents are in one bed and the kids in the other and that you can't get "nasty with momma in the am" with kids in the same room. Then he points to a couple and says "Am I right?" and starts laughing. There were young kids in the room and I was embarrassed he was talking about ** with young kids in the room. He also said with a hotel room you only have one bathroom and when momma gets up in and "blows up the bathroom in the am" is the reason you need two bathrooms. Totally uncalled for.

Most of the presentation was pics of him and his son on numerous vacations. He bragged how he has 20000 points and that he takes several vacations a year and doesn't pay for any of his trips. It was 2 hrs of pure hell. After the presentation, we had a sit down with our own rep who was nice and pleasant. We explained the whole thing starting with the Bass Pro visit, and that had we known from the start we would not have even entertained purchasing the vacation. The only upside is that our personal rep knew that we were not at all interested and did not try to pressure us or keep us any longer than necessary.

Now 4 days later, BG calls me and says I cannot get 1/2 off on the Presidential suite and the only other room available says the second bed is only comfortable for 1 child. They now say I can pay full price for Presidential or take the other, their agent made a mistake and will be educated. BUT BASICALLY IT IS TOUGH LUCK ON ME, "THERE IS NOTHING THEY CAN DO!" They will not budge, take NO RESPONSIBILITY for their agents mistake/advice, and there is "NO ONE ELSE I CAN TALK TO!" Linda in Indianapolis says "her boss does not take incoming calls and will not make an outgoing call and there is no one anywhere to speak to".

So as absurd as it is to leave another negative review on a company whose reviews are almost entirely negative, I am wasting my time doing so and can only add another voice to the call that ALL OF YOU SHOULD STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!!! To even get rid of/give away your points the company itself is now charging and increasing the price to take back the points - how absurd is that - they soon will make substantial income taking back the points they originally sold you!!!

The pitch began with a group of salesmen droning on about the benefits of Bluegreen’s timeshare program. This was presented to us as an investment in real estate that would benefit our future. We were clearly uncomfortable with the prospect of making such a large purchase, which led to one of the salesmen telling us that we had to make a decision soon or else the “deal” would be gone for good. In all, we declined four separate offers over the course of five hours. They assured us that this was an affordable investment that would allow us to take frequent vacations. That was a lie.

We were convinced that we could take vacations to exotic places, and we could refinance the cost of the timeshare through our home bank. Not only can we not refinance, but the terms of our loan were also not disclosed to us. Additionally, we weren’t told about our total interest percentage, our ability to rescind the contract, or that we would be on the hook for maintenance fees.

We have tried many times to book vacations but found that there is always an issue with availability. We have tried to refinance through our home bank, but they told us that they don’t refinance timeshare loans. In fact, we have tried refinancing through multiple banks, but they all tell us the same thing. We are stuck with a monthly payment that we can’t afford, in addition to the rising maintenance fees that were never disclosed. Take my advice and stay away from these scammers

To say I am disgusted with the high-pressure sales tactics and deception I was forced to endure would not be enough. I am heartbroken. Heartbroken that your salespeople saw it fit to berate and badger me–after knowing I make less than $30,000/year–into signing up for something they knew that I couldn’t afford. Within a week of signing, I called your customer service department to rescind my contract. The representative over the phone stated that because I was within a 30-day period she would help me, telling me that she would transfer me over to her superior so I could leave a message.

I left a message, but never heard back. About two weeks later I called again, and this time I was told to send a certified letter of intent to rescind. Which I did! Then they called back and said I was outside of the rescinding period, when they were the ones that established with me that I had 30 days. And there ends all communication from Bluegreen. Clearly, they are perfectly comfortable with heinous, unethical practices, robbing households like mine. Shameful!

Your choices on the place where you wanted to go, the hotel where you wanted to stay, and the dates of your vacation have to adjust to whatever they can offer. They claim that they have affiliations with high end hotels like Cambria in Madeira Beach, but when I stayed there, it wasn't high end at all. It was just a high rise hotel, where there is a far view of the beach which is across the Gulf Blvd, and down the balcony is a view of rooftops of bars and restaurants that sometimes smell bad because of the exhaust gases coming from their rooftops.

The lobby at third floor looks nice, but the room looks cheap and I can hear the noises from the other room (one of them is even disturbing and traumatic to hear! You don't want your kids to hear such noise). The cleaning ladies are also noisy. And the floor is slimy even after they cleaned it. My parking also cost me $100 for 4 days. In short, I have a bad experience with the hotel and bad experience with all the misinformation. So don't waste your money and time. Run away if you can!

At no point during the initial meeting, or any subsequent meetings, have we been told that our maintenance fees would automatically be passed along to our children in the event of our deaths. If we had known this from the start, then we never would have agreed to purchase anything. To make matters worse, we were misled regarding the total cost of our agreement. Any time we attempted to book stays we were told that we needed more points, but after we had procured more points, we were told we needed even MORE points. It is clear to us now that we will never receive the benefits that have been promised to us. The level of pressure and deception we have been subjected to by the sales staff has been obscene, and we have demanded to be released from our contract on the grounds that we have been lied to. However, to date we have been wholly ignored by the Executive Team.

My wife and I are now trying to get out of this timeshare for many more reasons at that. I am waiting to see if Bluegreen responds to a letter we wrote and see if they are willing to cooperate with releasing us from our timeshare. If they refuse, then our next letter will be a call to Disney to let them know Bluegreen used their name to manipulate us into buying a timeshare. If they did this to us, we are not the only ones, and they need to be held accountable for their actions. Don’t lend these people an ear and keep it moving if they offer you something like this. It’s all a lie.

And when I was in the middle of signing to upgrade my level to Diamond status, the resort staff was kicking my 80-year-old mother and my 11-year-old son out of our room. They failed to note that I requested a late check out. Do yourselves a favor and don’t spend your time or money on Bluegreen. These people are looking to make money off their customers and lie through their teeth to get you to buy into a timeshare that you could never really use when you want to. Even though they tell you that you can book any time you want.

We attended the 90-minute presentation, which turned into over 5 hours of pressure and manipulation. The sales team focused on the importance of spending time with family and how purchasing a timeshare could make it all possible. They shared personal stories, such as one team member almost losing their spouse to cancer, to emotionally manipulate us into buying. As Virginia had recently fought her own battle with cancer, this hit close to home for us. We were told that the price would be locked in forever, protecting us from inflating hotel room costs. Additionally, we were assured that if we wanted to ever sell, it would be easy, as the property was deeded. That was a lie.

Despite initially declining the offer, the pressure intensified, making us feel foolish for not taking advantage of this "investment." They continuously sweetened the deal with lower prices and airline ticket vouchers. Feeling overwhelmed and exhausted, we eventually succumbed to their tactics. We were misled about the availability and exclusivity of the timeshare, as well as its reappraisal value. Furthermore, we were never informed that the property would be owned in perpetuity, leaving our children liable for the maintenance fee. The misrepresented value of the timeshare is clearly evident by looking at Bluegreen timeshares on eBay. If you read other reviews, you will see that others have been manipulated and lied to as well. Someone needs to address the shady sales tactics that their employees practice. Shame on you Bluegreen for training your staff to do this to people!

I firmly believe that Bluegreen Vacations needs to address these issues promptly. It's evident that their current system is flawed, causing frustration and financial loss for customers like myself. Furthermore, the disrespectful behavior of their representative only adds to the disappointment. Frankly, after this experience, I have no desire to even consider staying at the hotel they've arranged.

Instead of dealing with the hassle and uncertainty of Bluegreen Vacations, I'd rather spend extra money on accommodations of my choice. I urge others to reconsider before purchasing a timeshare from this company. It's simply not worth the risk or the headache. If Bluegreen Vacations truly cares about their customers, they should take immediate action to rectify this situation, starting with issuing a refund. Until then, I cannot in good conscience recommend their services to anyone. For further details regarding my booking experience, please refer to #**. I anticipate that Bluegreen Vacations may respond to this review, but actions speak louder than words. It's time for them to demonstrate genuine concern for their customers and make amends for their shortcomings.

I have paid a substantial amount for just TWO weekend vacations, which could have allowed me to travel for weeks at a time if I would’ve booked through traditional hotels or Airbnb. This is unacceptable, and I demand to be released from this fraudulent agreement at once. The bottom line is this, the additional hits to my credit due to these purchases have dramatically reduced my credit score, which has already negatively impacted me. I live in fear that my new job will determine that I may be a financial risk and will terminate me from my position. It took me six weeks to get this job, and if I lose it, my situation will become much worse. All the stressors in my life have been created by Bluegreen, or at the very least been compounded by them. It’s unbelievable that Bluegreen would do this to anyone, but to compound it to include Veterans and Widows, seems inconceivable.

Bobby explained that I could use my membership to procure two airline tickets and two vacation cruises if I signed up today. When I agreed, I was taken to a different room to go over paperwork. I was rushed through this process, and I was never told that I would have a few days to cancel my contract without penalty. I was extremely pressured into signing up for this, and if I was given adequate time to think everything over and if Bobby was honest about things, I would never have signed any agreement with Bluegreen.

Fast forward to our 2nd meeting when they got me to upgrade. Again, they poured on the pressure, and said that I would receive many more benefits, but I would have to sign up that day. I also explained the issue I had with the cruises and airline tickets. They explained that last time they made a mistake, but this time I would certainly receive them. David ** told me that if I purchased a second timeshare and combined it with my first, I could reduce my payments and interest rate. I decided to sign up because of the promised benefits and reduced cost, but this was also a lie. I have never once used my timeshare, or any of the benefits that were promised. Now I am stuck in a contract that was sold to me through fraudulent claims, pressure, and deceptive sales tactics. Stay Away from Bluegreen!

We are very happy with our ownership and feel like we get great value. We could not be more pleased that we decided to buy a timeshare particularly with Bluegreen. We’ve gone places we never would have and enjoyed a level of accommodation we never could have. We’ve been able to share with friends and family, which is really nice. My recommendation is to buy carefully and make sure that you can afford to pay in cash. If you can’t afford it in cash, wait until you can. Or get a good loan from someone other than Bluegreen (their loan interest rates will leave you in the poor house). Then enjoy yourself!! Best of luck and happy ownership!

What I really want to highlight is how low-pressure the timeshare presentation was. My anxiety and dread was completely unfounded. Everyone at the Blue Green property was friendly and welcoming. The presentation itself was corny but fast. The presenter was great. Our salesperson was great and so was her boss. Understanding and honestly, just doing their jobs and doing them well. They said a 2-hour presentation and we were out with our $150 gift card in 2 hours and 5 minutes. Just wanted to share my experience here in case anyone else is as scared as I was :) I wouldn’t recommend a “free” trip to sit through this but if you get sucked into one, it wasn’t the end of the world.

In March 2023, we were mandated to attend an “owner’s review” under the guise of maximizing our vacation package. To say we felt forced to attend is an understatement. This owner’s review was another strong-armed sales pitch, where we were pressured to make a “once-in-a-lifetime” upgrade. Despite our firm refusals, we were harassed for the rest of the vacation fielding aggressive phone calls telling us that we needed to return to hear out the new offers.

In July 2023, at the Christmas Mountain resort, we were told that they needed to speak to us so we understood how to properly utilize our points. This was nothing more than a blatantly false ruse to trap us in a room with their sales team. We declined over and over and over, but they made us suffer through an agonizing 5+ hours of the same banter about upgrading. Having been withered to the point of simply needing to leave, uncharacteristically, we folded to the pressure of accepting to upgrade. Even though we couldn’t, we were put in a position that should not have happened after many attempts to walk away and several refusals. This has become an extensive financial burden that we never wanted. Because of the constant harassment we have been subjected to, we are seeking an expedited termination of our contract.

I was about to seriously fall out from lack of food when I just gave them a hard No! (I gave Maria several warnings about the time and Food.) I would have purchased on the spot if she had just Listened to my clues about Food and being hungry. Be more Time conscious and don't assume because a person has an expensive handbag they will buy. You guys were kind of obvious about my bag (both of you). As a former surgical sales rep for 16 years you should make Note of these things mentally but Not say them out loud. Both Maria and the other employee were super friendly but Maria lacks Laser Focus on what Each client tells her. Take notes if you have to!

To avoid being charged more, we attended the required presentation, but was surprised to be asked for our IDs, as we were under the impression attendance carried no obligation. We watched the approximately 1-hour presentation which portrayed an effortless and hassle-free points system; We now know to be untrue. After the presentation, We were ushered to another room, with no exits in sight, and presented with 3 different offers of varying point values & amounts, then pressured to make a purchase decision. Despite expressing hesitation, they continued to employ manipulative sales tactics, emphasizing urgency of limited time offers & attempting to appeal to our desire for family vacations.

After hours of extremely high pressure, we agreed to purchase the middle-tier package. The entire process lasted over 5 hours and was not, as promised, a 1-hour no-obligation presentation. We were hoodwinked into a contract without being adequately informed about the transferability of the liability of this timeshare to our children. BGV failed to provide complete and transparent information, which would have influenced our decision to purchase the timeshare. Our family does not have the means to assume this financial burden, and had we been aware of these details beforehand, we would not have proceeded with the purchase.

Our granddaughter was also staying with us in another room, and she had a roach problem as well. Then we were subjected to an owner's update that we were required to attend. There was no update at all, in fact, the salespeople just went into another pitch, trying to sell us more property, for more than 3 hours. We told all the salespeople there is no way we are investing more money in Bluegreen when you can’t even keep your rooms clean. This is a basic function of operating a resort and this company seems to only care about grinding people into a sales presentation and adding more debt to struggling families. This makes me question why we are paying such high maintenance fees that we were told to go towards the upkeep of the resorts. I don’t see any improvements at Bluegreen resorts, let alone any upkeep. Having spent close to $15,000 on dismal vacations, at outrageous costs can no longer be tolerated.

The tactics used by Bluegreen sales teams are reminiscent of elder abuse, a common tactic employed by unethical salespeople. The pressure, the manipulation of facts, and the disregard for our well-being were nothing short of abusive. We were worn down, coerced, and misled into purchasing more points under false pretenses, all while being made to feel like idiots for potentially passing up what was supposedly a "great deal." In addition to the exorbitant maintenance fees, which have more than doubled over the years, we were never informed that our children would be held responsible for any remaining balance and maintenance fees after our deaths. This omission of crucial information is a clear indication of your company's deceptive practices and lack of transparency. It is abundantly clear to us that you are not in the vacation business but rather the financial business.

After this clown call was complete and we were confirmed to stay at their Las Vegas location called Club 36 (it's everything but a club) we planned for the upcoming stay. We were told at Bass Pro about having to commit at least 2 hours of our time for a presentation in which would go in detail about vacation packages and so forth offered by Bluegreen. I did my research and watched a few youtube videos so I could get an understanding of what we were going to walk into (something I suggest someone who is new to doing these type of vacation packages to do). Arrival day came and we checked into Club 36, and were given details about our stay and when and where we would need to be for our presentation. We were advised that we had to be there 10 minutes before our time of 11AM. We go into our room and let's just say if the word bleak had a picture attached to it. This room would be its definition. There was nothing special and nothing giving the sense that you were at a so called resort.

The day finally came where we had our presentation. Our salesperson finally came in after waiting 10 minutes and introduced himself. He took us to an open area where other couples and individuals were. Before the sales pitch began, they offered snacks, drinks, and so forth to put you at ease. Once that is all said and done, the sale begins. Our salesperson began light, asking personal questions about our lives and tried to build similarities with us. Bringing in his experiences and to why he bought into the company vacation packages and why he works for them. He kept using the subject line of family and building memories with bluegreen and again why he purchased into it and kept upgrading his points. I saw that he used this more in trying to build a connection with my spouse than me because he hit their soft spot. Especially since we had our children there with us (something I do not recommend you bring with you to this presentation).

After all this talk, his manager came and introduced himself and provided a little insight to offers and packages bluegreen offered. Again using his personal experiences as well as to why he bought into bluegreen. The manager said he would be working on offers and asked our sales rep to take us to show us some of the rooms on sight that bluegreen offered. The rooms shown definitely were what we would have expected to start with. Each room looked like rooms in model homes and were bright with fully modernized furnishings. Our disappointment to what we were staying in, started to increase after we saw these rooms.

After the tours were completed we went back to the table and just like a salesman at a car dealership, the manager laid out the offers for each package bluegreen offered. The manager then took over the sale and began to throw in additional vacation packages to better entice what he was showing. One thing you need to look out for and need to pay attention to is the interest rate as well as the fees. Luckily going into this, I knew about these fees and they're ever changing $. The reps don't tell you this and when you ask questions they dance around the amount. During the initial presentation, do not ask questions, take mental notes what what they are telling you so you can assess and ask when they bring you the numbers.

At this time, we were well passed the 2 hour window and going on now 3 hours. I was already fed up and annoyed. Our children were also annoyed so I began the shut down. I advised both that we were not interested and after one question about what it would take to get us to buy, I shook my head and said nothing. The sales pitch was over and they initiated our exit quick. Total disengagement was started by both these characters and our "want to be friend" of a salesman ushered us out to another room to get our promised gift card. Once they both knew they were not going to get a sale, they ignored us and did not give us the time of day even when we saw them around the property. If someone from bluegreen is reading this I would recommend the following:

#3- Appearance of staff- I'd recommend maybe an attire check, stained dress shirts the strong odor of cigarette doesn't necessarily scream "buy from me". Then again it was Las Vegas.

I rejected three different offers before finally succumbing to the relentless onslaught by salespeople. I asked for time to think about the purchase, but I was told that I had to decide right there. This high-pressure sales environment was designed to confuse and manipulate customers, and it is a disgraceful way to conduct business. We were also emotionally manipulated by the Bluegreen sales team. Our sales rep used her illness to paint a wonderful picture of how Bluegreen saved her from depression and gave her a purpose in life. Meanwhile, I was lied to about the availability of the timeshare. I was told that the hotels were private and exclusive to owners only, creating a false sense of exclusivity and luxury. I was also led to believe that the timeshare would be a real estate investment, which is a complete fabrication. The deceitful tactics employed by their sales team are nothing short of reprehensible.

To add insult to injury, during the closing, we had already been there for almost six hours. We were mentally and physically exhausted, and I was in pain from a medical condition, so we felt as though we were being rushed through the process and not accurately informed of my right to rescind the contract. Additionally, I was not fully made aware that the interest rate on my loan would be an exorbitant 16%. This predatory lending practice is unconscionable and preys on vulnerable individuals who are simply seeking a relaxing vacation experience. Ridiculous!

It sounded too good to be true so I asked several questions once being told they have a partnership with the Double Tree and the JW Marriott. Alyssa checked with her Manager whose name I don’t have and he confirmed that since it was under the Marriott umbrella that they have a partnership there and I would be able to stay there. I double-triple checked by saying “so you’re saying I can stay at the JW Marriott which is $500 a night for only $279 for the whole weekend?!” She confidently said yes and the manager was there listening and went as far as to say “you’ll like it there. I’ve stayed there and it’s nice.”

I proceeded to ask more questions and even went as far as booking for specific dates which were March 8th-11th, and she said that shouldn’t be a problem and they would hold the dates in the system so that when I speak to a reservations specialist on Monday they would be able to completely lock in those dates with the hotel and I’d be good to go. I asked her why did I have to wait till Monday and if I should call the hotel directly to tell them about this and she said that the reservation specialist would take care of everything for me and that they weren’t available on the weekends.

I asked a few more questions just to confirm the legitimacy of what Alyssa was saying and she assured me this was legit and so did her manager who you could hear talking loud in the background. Alyssa said that what she was telling me was legit and if it wasn’t she would lose her job. I called a reservationist on Monday to lock in my dates and I was so excited to do so only to be extremely let down! I spoke with someone named Kristina who told me that I WAS NOT going to be booked at the JW Marriott because they don’t have a partnership with them. I said how could that be when Alyssa and her manager told me they had the dates held in the system. She said they have dates held in the system for me at the Embassy suites and she proceeded to try and force me to move forward with locking them in.

I said, "Excuse me. Why are you not acknowledging that I was blatantly lied to on a recorded call just so that this person could get a sale???!” Kristina in a very nonchalant tone said she’s sorry I was experiencing that but encouraged me to move forward with booking at the embassy suites because it was still a good deal and just as nice of a hotel, which a total lie because the embassy is a 3 star and the JW Marriott is a 5 star!!! I was so shocked at how she was pressuring me to move forward just to keep the sale and how I was scammed during the initial call, I asked to be transferred to her manager. She was very rude and told me they are going to do the same thing that she is doing! I am so disgusted by the deplorable con man behavior that was exhibited by this company and how they were willing to lie and scheme on a recorded call just to rob me of my money.

I spoke with someone in corporate by the name of Christopher ** who stated they would start an investigation into the employees who flat out lied in order to get a sale and would follow up to let me know what steps were taken and the outcome as much as he could given he has the ability to, and would also work to find me a room equivalent to what was promised at some of the more high end hotels you all partner with if any. He called back on Wednesday and told me that he couldn’t lock in dates at Hotel Indigo or one of the BLUEGREEN suites because those dates weren’t available. I went as far as changing the dates and still nothing. At this point the only option presented was refunding me which wasn’t enough to account for my time wasted, inconvenience, and how this situation has impacted my ability to book at hotels of my choice within those dates ranges at responsible prices because we’re closer to the time I plan to stay.

Christopher was supposed to contact me on Friday which is today to provide me with an update on those employees and what other promotion, discounts, or incentives he could provide and he did NOT keep his word. I am totally frustrated and disgusted with this entire process and the back door boiler room behavior exhibited by your employees. To blatantly lie to get a sale should be a fireable offense and the lack of resolve to this matter is alarming.

I could leave them in their onsite daycare but they have to be potty trained (2 of them are not). After going back and forth with them they said the children could attend as well for the 2hr presentation (lol good luck with that). After that ordeal, they give us the directions to our hotel, which we were confused since we were told we'd be staying in a family suite at the resort. It even said that in the email confirming our stay. Needless to say, the hotel they set us up in was 20 minutes away, in a run-down, cheap dirty inn. It barely fit our family of 6, the bathroom shower was broken, etc.

My first thought was shock at the fact they truly believed we would leave 4 small children ALONE in a hotel 20 mins away to attend their seminar. And secondly, they thought a family of 6 would fit in this small room for 3 days. I immediately booked a room at the Westgate resort in a deluxe family suite. Never again. If they truly wanted to sell their resort and amenities they failed miserably because I will never step foot there again.

The sad part, we were under the impression we'd be onsite at the resort so we planned things to do while staying there. If I had known they would have done this to us I would have just booked at a Disney Resort again. We have plenty of friends and acquaintances that went through it and even purchased their timeshare thing, and each of them said they all stayed at their actual location for the "trial" run and seminar. Not sure what happened here, which is a shame because we come to Orlando every year and could have possibly been interested in this, but no, terrible business practices and I would never recommend.

Four purchases later and I am only deeper in debt, and I have found out that at every presentation, their deceptive sales tactics led me to another purchase. With the amount of money, I have paid them, I could have traveled to Ireland and back, every year since I signed up with Bluegreen. I wish I had never gone into Bass Pro Shops and been suckered into purchasing a discounted trip from a Bluegreen representative. They have crushed my dreams of visiting Ireland and all they care about is taking my money and providing very little, if anything, in return!

We're now trapped in a lifetime commitment with obnoxious fees and interest rates through the roof which we have no way to pay being on Social Security only and living on “paycheck to paycheck”! We were never told about our right to cancel the stupid thing, and the supposed exit department doesn't exist! We truly feel scammed and financially strapped. All because of a bunch greedy timeshare salespeople! This experience has caused our family immense stress and strained family relationships. I can’t believe we would be stuck in a situation like this. We want nothing to do with this company and I hope that one day everyone who has been through a similar situation with Bluegreen gets their money back! This is outright fraud!

The Bluegreen representative made numerous misleading claims, including the exceptional nature of the offer and the pricing, which later proved to be false. We were subjected to high-pressure sales tactics that pushed me into making multiple upgrades to my membership without full disclosure of the financial implications, including increased maintenance fees and additional hidden costs. Bluegreen failed to provide clear and comprehensive information about the terms of ownership, maintenance fees, and other ongoing financial obligations associated with the timeshare agreement.

Promises made during my timeshare ownership, such as access to the Travelers Save Plus (TSP) program and mortgage refinancing, were never fulfilled, leaving me and my wife feeling deceived. It is our belief that these fake benefits were presented to us and that the salespeople were intentionally dishonest, knowing full well the loan couldn’t be refinanced and that we wouldn’t qualify for the TSP program. Throughout our ownership, we were never informed of our Right of Rescission, the Truth in Lending, financial charges, perpetual maintenance fees, or the burden of passing on ownership maintenance fees to heirs or our estate. Bluegreen is a SCAM!!!!

Our attempt to use the package in Las Vegas turned into a three-hour sales presentation, where promises of exotic travel and profit from a timeshare investment were thrown at us. Exhausted and feeling forced, we succumbed to false information and purchased a plan that has proven to be a burden. Booking vacations turned out to be dreadful, with limited options and additional costs for accommodations. The financial strain of loan payments, a hefty down payment, and exorbitant maintenance fees have been overwhelming.

The most egregious aspect was the forceful tactics used during the contract closing. We were held against our will for over three hours, enduring relentless pressure. This treatment of vulnerable elderly customers is unacceptable! Consider yourself warned—steer clear of Bluegreen Vacations unless you want to risk falling victim to their greedy salespeople.

From their deceptions and pressure tactics to unexpected maintenance fees, this has added more financial strain. Attempts were made to assert our consumer rights that were futile. As elderly individuals on a fixed income, we strongly caution others to be highly skeptical of Bluegreen Resorts. Investigate thoroughly before considering a timeshare and be aware of potential pitfalls. Hoping that sharing this will spare others from similar hardships. Our plea for a swift resolution remains ongoing and unanswered.

After another 20 minutes, Marcus who claimed to be a manager comes to the phone with his no integrity word-playing tactics. That was another example of the lack of integrity EVERYONE ASSOCIATED to this place has or rather has not. Long story short I have to attend as they mentioned the old fine writing line apparently they have something in fine small writing that they use as their fallback. Also we found out they will charge us an additional $100 for not canceling within the 14 days that use as a hook. These people are DEPLORABLE, DESPICABLE DISHONEST people from the top down! I stand in awe how the BBB & the consumer affairs allow such trashy scam artists to stay in business.

Our first trip with Bluegreen was to the Wisconsin Dells, and we were convinced to upgrade our package. We were told we could rent out our points to cover maintenance fees, but it turns out that's not allowed. Were we misled on purpose? It's hard to say. On another occasion, a staff member opened a credit card without my permission, and that's caused problems for my family. If they had just been honest about the costs, we would have walked away. In New Hampshire, we were urged to upgrade again, with promises of renting our unit on Airbnb. It sounded too good to be true, and it was. The pressure during these presentations was so intense that it caused anxiety for my wife.

My health is a priority, as I'm dealing with recurring prostate cancer, and stress makes it worse. Bluegreen's tactics have taken advantage of me and put my health at risk. Financially, it's been a nightmare. The depression we feel when making payments is unbearable, and we've had to resort to taking out a home equity line of credit to keep up. It became difficult to discern truth from fiction. This experience as a whole has undoubtedly taken years off my life, which I can never regain. We wish to cancel the contract and for Bluegreen to provide some compensation – it's only fair.

The pressure to buy was relentless, and we ultimately caved in to escape the never-ending sales pitch. Since becoming timeshare owners, our experience has been a never-ending nightmare. Booking a stay has been an exercise in frustration, with promises of availability completely unfulfilled. Instead of addressing our concerns, their staff only pushes us to purchase more points, making empty promises that upgrading our membership would solve all our problems. We were told about "exclusive" deals available only that day and given a supposed "golden ticket" to magically unlock the vacations we were initially promised. All we got from that meeting was an additional ownership contract and deeper in debt.

To make matters worse, we've now spent nearly $20,000 on this timeshare. For that exorbitant sum, we could have traveled the world multiple times. Instead, we've managed to take just three trips totaling eight nights, with each night costing an outrageous $2500. They've taken advantage of unsuspecting customers like us, and it's disgraceful. I urge anyone considering doing business with this company to steer clear and save themselves from the financial nightmare we've endured. Terminate our contract immediately and consider this a one-star warning to others.

Regrettably, every promise made to us turned out to be nothing more than a fabrication. We were approached and pressured repeatedly, dealing with four different agents, each claiming to have a better deal than the last. If honesty had prevailed, and the true usability and cost of the timeshare had been disclosed, we wouldn't be in this situation today. The contract review was done in 15-minutes, and we were discouraged from reading the contents. The staff provided half-hearted explanations, leaving out important information.

Over the past five years, we've faced arbitrary reservation policies, limited availability, and undisclosed fees—cleaning fees, RCI fees, roll-over fees, and more. Out of 15-20 attempted bookings, we've only been confirmed four times for a total of 10 nights in less-than-ideal locations. We've paid approximately $25,000 to BlueGreen, expecting multiple vacations per year, not an average nightly cost of $2,500!

Miraculously, I was called the day before my arrival day and told that they found a much nicer room at the Tradewinds fancy resort on the beach and felt much better. When we got to the room, I was horrified! Tiny sparse room that was the worst room I have ever stayed in.

Mold all over the bathroom, only 3 drawers for clothes in a beat-up dresser with one drawer that didn’t close, the phone didn’t work the entire time we were there and I called to fix it many times, old torn blankets, stained bolster on the bed, the door stuck so bad I had trouble getting in and out. It was a dump tucked away in a nice resort, and I have NEVER stayed in such a horrible room!

At the presentation, the speaker was very condescending, repeatedly said that if you can afford this vacation you can afford your club, actually told one guest that he should get a part-time job at Walmart if he needed extra cash. Then the sales guy that took us was nice, but wouldn’t answer any questions about the cost of the club and kept showing us pictures of very nice resorts and beautiful, modern spacious rooms for over an hour. We tried to leave and he finally showed us the price.

I said I’m not making a $22,000 commitment and would rather pay as I go. I mentioned that we go on cruises and he said you have great discounts on cruises, so I had him look up the cruise that we have booked for next September on the big TV in the front of the room so he could show everyone. I got a much better price with a 2 category upgrade, free gratuities and $150 onboard credit through Cruises.com; about $600 savings over his price. We were shown a beautiful, clean modern suite and told members stay in rooms like that. We looked at each other and asked him how you can put us in such a crappy old broken down room if you expect us to plop down over $20,000; he said people pay $500 for the room we were in!

I looked up the room on my phone and it said $189 for a standard room. We asked if we could leave and get our deposit back and he made us go back to the sales room again and kept us there for over another ½ hour trying to convince us that we were making a big mistake passing up this great deal. To top it all off, we met 2 couples by the pool that afternoon that said they had the exact same booking experience! They paid for 4 nights at the Bilmar, were given 3 nights at the Cambria and then miraculously were given the same awful room at the Rumfish, and also said how can you expect us to spend $20K on your club and beautiful suites after being put in such a tiny awful room.

Oh, and the $100 dining card that we were supposed to get at the welcome center just came in the mail and there are only 2 restaurants that we can use it in and they are both cheap nasty places that we wouldn’t go to even if we were starving! I have photos of our luxury accommodations.

We were super excited to visit Bid Cedar Lodge Registration center, the promised destination. But as soon as we arrived we were told that we were at the wrong place, we were sent to the BlueGreen office. Upon our arrival at the Bluegreen Welcome Center at Big Cedar Lodge Wilderness Center, we were then told we were staying at the Chateau by the Lake, 30 mins away from the Bid Cedar Lodge. We were in shock and so disappointed. The Chateau by the Lake was nothing like what we were promised. The Big Cedar Lodge was the only reason we agreed to visit the Ozark's. Our vacation dream was ruined.

Since the the presentation was mandatory, we attended. Like I mentioned earlier, the speaker was shady and the sales sack people seemed super fraudulent. Long story short, their timeshare was 49,999 plus an annual fee of 2000 per year. They were ready to run people’s credit with a 16.99% APR. They pitched several sales pitches, after declining one they threw another. They were super aggressive and made you feel like you had no other option. Please beware of this!!!

Killing time before check-in, we explored the local kingdom, facing the trials and tribulations that come with three young adventurers and no early access to our castle. But wait, the plot thickens! The resort's exterior was a facade of grandeur, with a water park and picturesque mountain views. However, stepping inside the castle gates, we were welcomed by a less-than-fragrant maiden, bestowing upon us cursed wristbands. These bands, our keys to the kingdom, were to be worn at all times, lest we pay for their replacement.

The elevator to our chamber was a dungeon of its own - a moldy, broken relic from a bygone era. Our room? A den of damp and musty despair, with a bouquet of eau de ashtray. The surfaces, supposedly cleaned by the sorcerers of housekeeping, were smudged and grimy. The realm of the bathroom was ruled by mold and broken fixtures, a kingdom in desperate need of a hero. The quest for a hot shower? Futile. Our family endured a three-day drought of cleanliness, a test of our very humanity.

But the adventure takes a darker turn. The resort, unbeknownst to us, lay in the shadow of the dragon's lair - a landfill. The stench was so fearsome it vanquished the stomachs of our young ones. In search of a silver lining, we ventured to the indoor waterpark, only to find its waters tainted by a murky brown curse. Nightfall brought no respite. Our beds, surrounded by treacherous metal frames, were a battleground for bruised shins. And there, in the heart of the bed, lay a fallen spider - a grim omen. Yet, in this tale of woe, there were glimmers of joy. Outside the cursed walls of Bluegreen, the land was rich with activities that brought smiles to our young ones' faces. The climactic scene unfolded at the obligatory presentation. A comedy of errors ensued, culminating in our swift departure, gift card in hand, after voicing our displeasure to a somewhat bewildered audience.

Our tale concludes with a twist - a potential bed bug invasion, leaving us to strip in our own garage and retreat to the safety of hot showers, praying our castle had not been breached. Thus ends the saga of our Bluegreen escapade - a journey of mold, stink, and disillusionment, costing us a dragon's hoard of $375. We seek recompense from the Bluegreen coffers, as well as reparations for potential damages to our kingdom.

In retrospect, this narrative, originally penned in the ink of anger, has been rewritten with a quill of reflection. While the dragon of Bluegreen scorched our expectations, the surrounding lands provided a sanctuary of fun for our young adventurers. And so, dear reader, we impart this tale not as a chronicle of misery, but as a cautionary fable. May your own quests be free of dragons, hidden traps, and cursed resorts. Here's to journeys filled with genuine enchantment, not just the illusion of it!

The sales team in New Orleans was beyond terrible. Pushy, obnoxious, and overbearing. They strong-armed us into a presentation, holding our free stay as leverage; this is a scam. The presentation itself was a never-ending circus. The sales guy roped us in with sweet talk and empty promises. Then his manager came in, amping up the pressure. They sold us on a "real estate investment" lie, claiming we could rent it out. What a load of nonsense! The purposely rushed contract signing left us in the dark about our rights and the details of getting into this mess—no disclosure of the finances, which is likely illegal.

Now, we're stuck with a ton of debt. Getting involved with Bluegreen has been a colossal mistake. The promised availability doesn't exist, and the condo is a burden, not an "investment." Bluegreen, do the right thing and cancel this contract! It's a small ask compared to the damage you've done. I hope everyone who reads this is aware of the lying, cheating company Bluegreen is!

I again explained that I did not agree to the terms and I would just take the loss, this is when he connected me to his "supervisor". She went back and looked at the chat session and said, "Ok, I see what happened, I can fix it," so she supposedly canceled the booking and was looking to book something else that met my conditions. I was promised a call back within 24 hours if she could find an alternative for me. Well, in the past 24 hours I got 2 confirmation emails, no cancellation email and crickets from the supervisor. This place is high pressure and the vacation is not really a discount because by the time they add their "fees & parking" you would end up paying more than if the stay was scheduled without BG, so basically I would be paying to go listen to some high pressure sales. No thank you. I will just consider this a loss and move on. I am waiting for the other shoe to drop..will update.

I was held hostage at the presentation for a grueling 8-hours! A clear disregard for my time and convenience. The lack of freedom to choose my unit, coupled with coercive tactics like enticing gift card offers, revealed the company's lack of ethical standards. After careful review, I was shocked to find out about Bluegreen Vacations' past legal battles involving deceptive sales. I now lack trust in their integrity. I should have seen the red flag from a mile away! Avoid Bluegreen at all costs.

The smug and rude looks are awful as they realize we are made of stone and not buying. If they had thanked us for attending, and perhaps another time if we are ever interested, instead I'm here making it public, that Bluegreen is just like all the high pressure tactics to suck you in. Later at the pool, a timeshare owner said they get pressured to buy more points, with the same high pressure sales tactics. Will never go to another timeshare presentation again. The fine print in the brochure should say "3 to 4 hours of presentation and high pressure sales tactics." But, then, who would buy the vacation package.

During these lovely predatory contacts, you are typically insulted as an owner that you don't either know enough about the company (send you email updates all of the time), today we were equated to children. Even if you say no we don't want this, the predators keep trying to find reasons to get you into that room and waste 2+ hours of your time, make you uncomfortable, and then ask you to refer/write down emails and phone numbers of your friends and family (which we would never do). All in all, pathetic, Bluegreen should work on their non-owner outreach and instead make their owners more uncomfortable than ever imagined. We have asked repeatedly not to be contacted, doesn't work. Still continues to this day.

Good luck actually booking a vacation. It’s impossible, this whole thing is useless. The so-called "owner update meetings" were another cruel joke. Disguised as informative sessions, they were elaborate ruses to sell more points. They always say their meetings are brief, but they turn out to be hours long and you end up ripped off at the end. Let's not forget Bluegreen's sordid history of deceptive practices and legal troubles. Their sales tactics have landed them in court, a testament to their moral bankruptcy. Even their loan officers failed to disclose vital information, further exposing their deceit! I refuse to continue to keep getting taken advantage of! I want my money back and for the timeshare to go in the garbage! If anyone considering Bluegreen Vacations to run in the opposite direction. Spare yourself the shattered dreams, wasted time, and financial burdens. Bluegreen is a scam!

However, we find it shady and scarce because our contract is 133-pages long, and took MAYBE 1 hour to complete, 60-minutes at most to go through and sign 133 pages. They took advantage of us being exhausted beyond all belief and NEVER told us of our right to cancel, or even how long we had. Turns out, we only had 10 days to cancel the contract and they buried it in the 133 pages! That would have been great information if were given to us before the 10 days expired. They intentionally pick and choose what to tell you.

Signing the contract was rushed and unclear, leading to confusion about cancellation terms. Promised discounts were absent, and our preferred accommodations were denied, despite availability elsewhere. Trying to use our points proved impossible, forcing us to pay out of pocket, and maintenance fees ballooned unreasonably within a year. The unauthorized credit card charges for Travelers Plus and the insistence on auto-renewal or fees demonstrate a disregard for customer preferences. Overall, this company's practices have left us feeling deceived, manipulated, and undervalued.

I will 100 perfect tell you, they make everything sound way better I promise you! DO NOT DO IT. Even if it is handed to you. We have been members for 30 years since my parents have since passed to me and it’s only gotten way worse! All they care about is money. They also change what they tell you and then will say “Do you have that in writing from us” per a bluegreen employee.

The day of I spend 2 HOURS WAITING AND TRYING TO SPEAK TO MULTIPLE PEOPLE AND NO ONE HAD THE RIGHT ANSWERS OR FIXED ANYTHING. We ended up cancelling our reservation which you get charged $140 to do and this company ruined what was supposed to be a great birthday weekend vacation. THESE PEOPLE ARE ABSOLUTE CROOKS! Stay as far away as you can and I hope this company gets shut down someday because they are terrible people for doing this to people.

During the presentation, we were promised a world of travel opportunities through a timeshare. As someone unfamiliar with timeshares, the concept seemed appealing. However, the financial aspects were downplayed until the very end. The sales representative persisted, offering reduced prices and even mentioning a military discount, despite our ineligibility. Hours of negotiation finally led us to reluctantly agree.

Later, we received another offer for a "free" trip, which turned out to be an attempt to sell us even more points. Feeling coerced, we were told the price would double if we didn't commit immediately. Promised availability was lacking and undisclosed maintenance fees caught us off guard. It's clear that information was selectively shared to convince us to commit.

The most concerning part was feeling essentially detained during the contract signing process, with coaching on what to say. The rescission date was buried in the contract, leaving us no chance to cancel since the staff conveniently did not mention it. We genuinely hope that Bluegreen Vacations takes this feedback to heart. Transparency and fairness are crucial in any customer interaction. We hope our experience serves as a reminder to prioritize customer trust and ensure that others don't find themselves in a similar situation.

In February my husband and I sat through an update and advised the sales rep. we wanted a way to be released from our timeshare. His idea was to sell it to a friend with bad credit and then have them stop paying the yearly fees. At no time did he mention the Responsible Exit program. So, if you call their regular number and the agent tells you they do not have that department, don't believe them. Insist or use the number above. If you have future vacation plans insist they transfer the over. Good luck. I'm so glad to be done with the worst financial decision I ever made.

Upon check-in, I was hit with the news that the presentation time was inconveniently scheduled, forcing me to rearrange my entire vacation plans. Strike one against Blue Green Vacations. The sales representative was relentless, completely disregarding my disinterest in a timeshare and my financial limitations. For over 3.5 grueling hours, they bombarded me with high-pressure tactics, leaving me feeling trapped and exhausted.

To add insult to injury, the promises made during the presentation turned out to be empty lies. The extra points they promised were useless, providing limited options for booking desirable destinations. Their claims of exclusive ownership privileges were nothing but smoke and mirrors, as their resorts were open to anyone. Hidden fees seemed to emerge at every turn, draining my wallet. And as if that wasn't enough, they conveniently omitted the disclosure of the finance charge, a sneaky move that would have deterred me from proceeding with the purchase. Blue Green Vacations Resort Mountain Run, your unethical practices are despicable. I strongly advise anyone considering this establishment to stay far away. Spare yourself the anguish, disappointment, and financial burden. This place is a true nightmare, and I wouldn't wish it upon anyone.

What hurts most is the deceitful tactics employed by the sales team. We were promised there would be little to no cost involved in the upgrade transaction, but we were presented with a "Purchase Proposal" of $20,000. When we questioned that amount, the sales team failed to provide a satisfactory explanation. To add insult to injury, we later discovered a $450 Administrative Fee in the contract, which was never mentioned during our meeting. We also found that we had supposedly purchased an additional 22,000 points and were now obligated to pay $1,222.65 in immediate maintenance fees. These charges were not discussed or agreed upon during the sales meeting, and yet we were expected to pay them without question! How can this be legal? Total cost = $21,672.65. I hope no one else goes through this. Please take our story as a warning.

We had been contacted also by Cohn & Dussi, and spoke with a lady by the name of Nancy, who told us that if we paid $7,178.37 then Bluegreen would cancel our timeshare and remove negative information reported to the credit bureaus. While we want nothing more than to be out of this burden, we simply do not have the funds to pay that large of a balance to end our agreement. My health issues have already created one financial burden for us, and paying this large of a balance to cancel would create an even greater problem for us. We offered to pay $2,000 to be done, free, and out of Bluegreen forever, as this is all we can afford right now. However, our offer was quickly declined and our case was closed due to our hardship.

We fear now that Bluegreen Corporate has been unwilling to help us and we will soon find ourselves in an even worse situation. We asked for any assistance to relieve us of this financial burden as quickly and painlessly as possible. We are willing to come to a reasonable resolution, but nobody in Bluegreen Corporate has been willing to negotiate this with us. Disgusted that we were tricked into this nightmare with high pressure sales pitches, lies sold as promises, and the thought of dream vacations with our family. The pack of lies has done nothing but drive us closer to bankruptcy.

Ron and Michelle L.

Upgrading to the Gold Standard membership proved to be a sham, with limited availability and worthless "free" weeks. We were pursued even during our vacations, wasting precious time on more high-pressure sales presentations. The maintenance fees escalated beyond reason, adding to our financial burden. We feel trapped in a financial nightmare with no clear solution. We implore anyone considering a Bluegreen timeshare to run the other way and avoid the heartbreak and financial strain we now face. Please take our warning seriously to protect your sanity and financial well-being.

I was lied to by Bluegreen Resorts and coerced into signing a contract with them. They promised me the sales price of the timeshare was $12,600, but they obscured the fact that with the ridiculous interest rate, I will be paying $13,700 in FINANCE CHARGES alone. This has more than doubled my purchase and I can't believe they pulled one over on me. Especially considering in the year I've owned the timeshare, I have not been able to take a single vacation but Bluegreen doesn't mind continuing to take my money every month. Because of this, at 70 years old, I am forced into working for Door Dash to make ends meet.

A couple of weeks before our scheduled dates, we were informed that we'd be staying at the Branson Grand Plaza Hotel. We assumed this would be a suitable substitute by looking at the hotel's website. Were we ever wrong! First off at the front desk was a sign that the pool and hot tub were closed. Next, we couldn't get into the room. A worker came and said, "You had to push it really hard, almost kick it!" We got in and the musky smell was overwhelming. It was awful and dirty. The bed was about a foot off the floor. I have since read reviews on this hotel and it barely received a one-star rating.

Complaints of anything from bed bugs, roaches and filthy bathrooms. We checked back out in about 30 minutes. We were not staying at a place like this on our anniversary or any other day! It was almost impossible to find another hotel room in Branson on a Friday night at 4:30. We finally found a vacancy in at a Best Western (sight unseen) in Branson West. This is a small town about 10 miles away from Branson proper. This cost us another $161 for about a 2-star hotel with no restaurants or even convenience stores anywhere around. At least it was clean, and the personnel were nice. After all this, we were almost late to our Sight and Sound show starting at 7:30.

After this one night, we decided to drive back to Tulsa to stay at a decent Homewood Suites which cost us another $165. In total our 2-nights cost us over $500 (including the $179). When we got home, I called Bluegreen customer service to ask them for a refund of our $179 as we couldn't stay in the horrible hotel which they had reserved for us. After on hold for 45 minutes the agent agreed to a refund. Just a short time later we received an e-mail telling us after further review they couldn't refund the $179 because we had received a $75 Bass Pro gift card and a $175 Visa card. On June 15 when we signed up for the vacation, we were promised these gift cards after attending the sales presentation and were also promised a wonderful hotel stay. We did attend the sales presentation so were entitled to the gift cards. But we could not stay in the inferior hotel! This spoiled our anniversary weekend! We should have stayed home and went out to dinner!

Stay away from the Bluegreen sales reps at Bass Pro or Cabela's! It's a total scam! Fortunately, we did not succumb to their timeshare sales pitch. We told them we weren't interested which was priced at $48,500! After two or three salesmen and alternative plans for $30,000 and another for $200 a month in order to get a low-cost hotel room, we finally we able to leave! Don't fall for these "awesome" vacations! Walk on by these sales reps at the stores! Totally not worth it!

So I basically to shut them all up said pull up the website show my house right on the beach in OBX. He said ok so we went on the computer and put in a few different dates he said here you go! I said with what you are showing me hotels and condos not even on the beach!!! Andrew ok whatever and got up to show us out the door. Left all our paperwork on the desk and the one NICE lady yelled at him for leaving it his response was so!! So BEWARE this place is bad.

The sales team enticed us with a "special deal" that supposedly aligned with our budget. They mentioned foreclosed units that were sold at lower rates, along with the biannual points options. We soon realized that the reality of using these points for vacations was far from what they had described. Booking vacations became a frustrating endeavor as there was either no availability or we didn't have enough points to secure the dates we wanted. The destinations that were available often required additional expenses for flights, car rental, etc., making the whole experience even more costly.

Since 2018, we have only been able to utilize our timeshare once. For four years, we have been paying for a timeshare that has failed to deliver on its promises. Not to mention, we still owe over $8,000 on the loan, and the maintenance fees continue to rise, now exceeding $900 annually. As an active-duty Army couple, time spent with our family is invaluable to us. If we had known that we would be locked into a contract without ever being able to enjoy the benefits they sold us on, we would never have agreed to this purchase. We urge customers to exercise extreme caution when considering any offers from this company. The promises made during their sales presentations should be taken with a grain of salt.

We ended up booking the Smokey Mountains "resort" which really was just a Super 8 Motel....We were able to upgrade to the Laurel crest "resort" for an extra $149. We probably would've had more space and amenities at the Super 8. Our "resort" room was below the first floor, as in we looked out of our window and saw the dirt and roots from the bushes. It being in the "basement" made it dark to begin with also the bedroom and living room lights did not work. The room was small for just 2 adults, we could not be up and moving about in the room at the same time. We wish we would have read these reviews before we were mislead into booking with this company. I promise you, you're not getting what you think you're paying for.

I wasn't told about the escalating maintenance fees, that’s right, I’m paying to maintain properties I can't even visit. They also concealed the fact that my heirs could potentially inherit this burden and be responsible for the fees. Bluegreen Resorts ignored my complaints, telling me to purchase more points instead, it’s always about getting you to buy more and more! Bluegreen Resorts engages in deceptive gimmicks and creates a financial nightmare for unsuspecting “owners”. Don't make the same mistake I did. Stay far away from this company and protect yourself from their manipulative tactics. Buying a Bluegreen timeshare is no better than throwing your money and time away. I look forward to the day that these crooks get fined for what they are doing with these timeshares. How is this legal??? If someone at the Bluegreen headquarters reads this, please cancel my timeshare and give me my money back!

The salesperson told us we had 9 days to cancel, but the contract actually says 5. At one point a salesperson tried to show us examples of how “cheap” we could get a ski vacation in January and put the dates in as October for the search bar and tried to hide it. We got 10k points and was told an average vacation was 79 points a night. But in reality, you will easily spend all those points on one trip if you can even get it booked. I mean, sure there are nights that cost 79 points a night, but they are in an undesirable location in an undesirable time of year.

They sent me to Hotel Blue, please read those reviews, they are all true. There was one staff member there at the front desk that was amazing. The staff overall is rude, lack customer service skills, and don't care about giving good customer experience. The front desk person checking me had zero eye contact, zero smile, and zero attempts to engage in conversation. I was also told I needed to have a $150.00 hold on my card for any damages, or I could pay a nonrefundable fee of $39.95. There wasn't any way I was giving this place another dime, so I chose the hold. I had also did a video of the each room before and after I left.

After reading other reviews, I need to make sure that I have the hold credited. The lobby was not modern. It was outdated and dark. I was ready to leave even before I had checked in. I was initially in a nicer room on the 15th floor. However, the elevators are sketchy and definitely need repair and updating, if you could even get one. We carried our luggage up 15 flights of stairs. I called the front desk and asked for any room closer than the 15th floor. I was happy to be placed on the 4th floor. The room had sand on the floor and the chairs. The balcony door lock took a bit of maneuvering to lock. The ac unit kept the air around 73 degrees. I could not get it to change even though I was setting a lower temperature. It was loud and definitely needed to be repaired. I swept the bedroom floor and the broom grazed the cord and caused the ac unit to turn off.

I wiggled the plug and it came back on, that cannot be safe. The dresser had stains on it, the nightstand had a wobbly leg, and the safes didn't work. The bathroom had mold and mildew, a slow moving drain in the bathroom sink, a shower head that rested on the wall, and an outlet that looked like it had been burnt. There isn't any housekeeping, you have to take your trash out daily as well as ask for towels. The lazy river is nasty, yellow water and very dirty. The hallways need to be vacuumed, they are disgusting. There was a roach in the stairwell. I had issues getting in and out of my room the second day of my stay until I checked out.

At this point, I was already seeing Bluegreen in a very negative light. That next day, I went to my presentation. The preview center was the opposite of my hotel. It was clean, bright, and updated. I confirmed with the person who checked me in at the desk that the presentation was only 2 hours, because that is all I was giving them. That is what I agreed to during my initial call and I was going to honor my part. I waited until I was called back for my presentation. The sales person assigned to me was Whitney. We talked a little bit casually and everything was fine. She shows me to the presentation room. I was telling her how unhappy I was with the accommodations and my last minute change. She said that Hotel Blue was not part of their resort. I then thought I could be honest and said, I am only giving the 2 hours for the presentation because I am so unhappy so far.

She said the presentation is 2 hours, but that I needed to go in the back then. I said no, I will not. I was only told the 2 hours in the call. She said that I would not be eligible for the gifts and would have to pay full rate for the room. I said no. I am honoring the agreement and they should be honest with consumers. She said I needed to go to the front desk. I walked out to the front desk saying I was kicked out. I said I am only honoring the 2 hours that was agreed to when I initially accepted this offer. I said my accommodations was subpar and I felt it was a bait and switch. Some gentleman in a suit said he doesn't know about where I'm staying, clearly he didn't care either because he interrupted me when I brought it up. But, he did say Whitney is new and doesn't understand everything yet but that the 120 minutes fulfilled my obligation.

Whitney was no longer friendly or nice at that moment. So much for them saying we are nice to everyone whether they buy or not. Anyway, I went back into the room and Whitney gave me my name sticker. She didn't even look at me after that. She also left me in there. I noticed everyone else had a salesperson still with them. At one point, one of the other sales persons asked who was with me and I gave him a rundown of my wonderful experience with her. He said she is new and he will talk to her supervisor. Nothing changed, I still sat there alone until the presenter came in, Earl. Earl did a great job interacting with the group and sharing pictures of his son. He did talk a lot about how he would stay in awful hotels when he was younger. I wanted to raise my hand and say that is exactly where your company put me.

I finished my presentation and I was just done. I stopped at the front desk to make sure I wasn't going to be charged full price for the room since I fulfilled my 2 hr obligation. While I was at the front desk, one of the ladies told me she had overheard my conversation earlier about my accommodations and gave me a number for customer experience. I was thankful for her kindness. I also asked if I would receive my gift cards and they told me no, that I had to go in the back for them. I said, no thank you, that isn't worth it. I left and went to my car. I was in the parking lot when I got a call and was told I could get my gift cards, which were $75.00, but it was about principle now.

Unfortunately for me, Whitney had to take me back for them. She did not look at me or speak to me at all. New or not, that is terrible behavior. I was absolutely not rude at all. There was complete silence as we waited in line at the counter in the back while another group was being waited on. The lady behind the desk back there was nice to me at least. I did call that number. I don't know if anything will change or be done, I highly doubt giving their total disregard for me during the presentation. It is clear that if you're unhappy and not buying anything that they couldn't care less about you. I do not recommend this company.

The clapping and celebration that followed felt like a calculated tactic to pressure others in the room. We were rushed through signing documents without being given crucial information, and our rights to cancel the contract were not disclosed. Months later, during a new owner's orientation, we were subjected to further manipulation. The salesperson and manager expressed shock at the "great deal" we received and attempted to upsell us at an exorbitant cost. They even proposed refinancing the loan with vague promises of better rates. It is crystal clear that Bluegreen and their associates engaged in fraudulent practices, exploiting our desire for family vacations and capitalizing on our vulnerability. We demand the cancellation of our contract, a full refund, and to sever all ties with this disreputable company.

Called customer service to cancel and was hung up on multiple times. Sent a signature receipt, tracked USPS mail. Bluegreen ignored the USPS mail requesting cancellation and refund. Called VISA, filed a dispute, and got a call within 24 hours from Bluegreen rep. The Bluegreen rep asked why I didn’t like my vacation. I told him I didn’t appreciate being sold on a Chateau on the Lake getaway and then having the rug pulled out from underneath me and being told I would be staying in a falling apart roadside motel. Blue green rep then said “I thought you’d be the kind of person to enjoy that kind of accommodation, hahahahahaha.” The lake of professionalism and openly dishonest, scam-like nature of this company is mind boggling. Fortunately VISA has stepped in and is forcing the cancellation and refund, otherwise I would have been 100% ripped off.

I told the lady booking our trip that we needed a suite big enough for six people, which included our four grandchildren. They said, "no problem, our suites have a pull out couch and will sleep six. We left the Chattanooga area after I got out of my office around 530pm. Everyone excited to embark upon our long weekend getaway. Well, our resort suite was not that at all. It is actually a two star hotel with two queen beds... and that is it! I do not stay in two star hotels. But by the time we ate dinner and got to our hotel and got checked in, etc... it was after 10pm. What at 10pm were we to do. Long story short, my grandson said he was willing to sleep on the floor. God bless him, what a trooper.

I went down to the front desk, as they had zero rollaway cots. They said they could give me three comforters. So we made the best and got three thick comforters and made a bedding area for him on the floor. I began calling the Bluegreen folks at 0830 the next morning. I spent more than five hours on the phone with different people. They tried telling me this was acceptable. I told them it was not even close to acceptable accommodations. We would remain on hold for 45 minutes and longer at times. They consistently would say, that it has been elevated and we will hear from someone soon. It is now 11pm. I have not received one call from them all day, nor one email. They said the leadership knows my name when I call in.

Sure they do, they all told everyone who may answer the phone to appease us and string us along. There is more to this story. But I do not want to waste any more time as this organization has wasted a lot of my time already. They are liars. I did not purchase btw. I read about a class action suit Military Veterans has against them for deceiving them. I stand with my brethren in arms. I will not give this organization one penny. And I call for all US Military Veterans and Active Duty to boycott this organization for being deceptive and smiling at you when they do it. Check out the class action suit for deceiving Veterans by not disclosing proper interest rates.

We attended presentation with attitude we were not going to purchase anything and fortunately held fast to that. We sat through the presentation and then we’re taken to a cubicle where we were presented with two vacation package options. One package was $17,000 that we could purchase for so much down and finance the rest over 10 years at 17 percent interest which is absurd and I told the rep that. In addition, you have to pay $1,000 yearly maintenance fee which apparently increases each year (though the rep failed to mention that). In addition, this timeshare is forever, so your heirs are stuck with it. While the sales rep was courteous and professional, her manager could not grasp the fact that these packages were beyond what we wanted to pay. She was extremely condescending.

I think they gave up on us when I told them that $1,000 is half of what we might spend on a vacation and that we do not finance vacations at a 17 percent rate. I later discovered in reading reviews that it can be difficult to book a vacation at one of their resorts. However, if that is the case they have a partnership with Choice hotels where one can stay. However, I don’t consider that a great option and we generally do not stay at Choice hotels because they usually are not that nice.

They did show us a beautiful three-bedroom suite at the Patrick Henry location but I doubt it is used for vacationers as it was in pristine condition. I wish I would have thought to ask what the maintenance fees were being used for at Patrick Henry because it had a tired and somewhat dated look to it. If anyone ever considers buying a timeshare, do your research. I have never heard anything good about any timeshare so we went to presentation with the mindset that we weren’t going to be pressured into buying anything. We did receive the gift card which was a good exchange for our time of 2 1/2 hours. I actually think they were glad to get rid of us as I wasn’t all that quiet in trying to tell them no. But you have to be forceful or they won’t let you go, judging from the reviews I read afterwards.

Fast forward a couple months and we were notified we would in fact NOT be staying at one of their resorts but a Holiday Inn down the street. Conveniently this was already past our cancellation deadline. My wife was frustrated but figured her and I can make the best of it and we would leave the kids with their grandparents. A few more months goes by and it’s time for our trip. At this point my wife is an unexpected 15 weeks pregnant and is having a rough pregnancy. Upon our arrival we asked if there was anything else available besides the Holiday Inn, the rep said no so we took our pass and headed to the Holiday Inn. We booked a king bed as I’m a very large man and my wife is pregnant and we were given a queen bed with a broken mini fridge in the room.

I drove back to BlueGreen and after laying into the rep enough he agreed to put us up in a partnering resort down the road (which I found interesting as he had told us earlier there were no other options for us). The rep also told us we were not the first people to get stuck in a Holiday Inn when promised a resort stay, pretty telling right there. We had to pay out of pocket to upgrade to a king bed when we arrived at the other resort where the girl checking us in said and I quote “It’s ** how Bluegreen lies to so many people”. Noted.

Now the 2hr presentation, also a lie, it was almost 5.5hrs long. We eventually sign up for a smaller package of 10K points as the salesman made it out as though we would be able to get multiple vacations a year in prime locations with this package. They gladly took our 3.5K down payment and sent us on our way. We get back to our room and start doing some research and come to find out that 10K points cannot get us ONE 7 day vacation during peak travel season. We immediately went back to cancel and called the customer service line to file a complaint.

The lady on the other line essentially blamed us for the entire thing instead of the fact their reps are misleading at best. Our reward for all this? Over FORTY calls from mortgage companies the following day despite Bluegreen assuring us they don’t share any information with other lenders. I could not possibly be more disgusted with this company and can assure you every time I’m in a Cabellas and see their reps talking to unsuspecting customers I will warn them to walk away.

I asked to speak to a supervisor and was told that they have supervisors, but they don't talk to customers on the phone. I tried to reason with them as much as I possibly could, but they aren't willing to budge, even with extreme unforeseen circumstances. We didn't just change our mind about taking a vacation; it just became an impossibility. Just want a simple refund of my $299.00.

Manipulation and lying to people to get them to purchase a timeshare is the only means through which Bluegreen can sell their timeshares, as they are practically worthless, difficult to use, and far more expensive than traveling through regular means. These incredibly dodgy sales tactics and behaviors are nefarious, something that got Bluegreen in legal trouble in 2016. They have clearly not learned anything from that class-action lawsuit and, instead, have chosen to continue these "high-pressure" sales tactics, all the while making all sorts of false claims to get anyone to purchase a timeshare.

With that being said, every time they tell you they want you to attend an "owner update meeting" they're pretty much telling me as an owner that I need to upgrade. It is not an hour long meeting, it usually ends up being 3 hours in the hot seat, and us repeatedly saying no and them continuing to bully us or putting a new amount on the table. They started off with $44,000 that we needed to upgrade, and then went as low as $10,000. Now while we are owners and enjoy what we already have every time we take a vacation they want us to attend one of these ownership meetings and it just consists of bullying tactics in my opinion. Our latest ownership meeting was March 2023, this was awful. I was exhausted after this meeting.

Lastly, they said things like our points will never change in price, and our ownership is paid for our maintenance fees have gone from $1,200 a year to $1,900 a year. Again we enjoy the vacations, not all of the resorts are updated or beautiful but the areas that we visit are, And we have enjoyed our ownership just not the tactics by bluegreen to bully the already owners to pay more.

Please understand that these salespeople, will quite literally, talk over you, make up their own definitions of the product they are representing, and lie directly to your face. For example, the following statements, concepts, and “benefits” are based on lies and half-truths. You can travel the world over, maybe, but not with Bluegreen, only through costly exchange companies like RCI. All these properties can be booked without the benefit of timeshare contracts or exchange companies. You need to use our financing, or you need to open a credit card to own…this is a huge costly mistake that you might not be able to remedy.

This is a one-time offer, only good today…this is a load of crap! And even if you fall for that, you have a right to rescind your contract LEGALLY. In nearly every aspect, key details of timeshare ownership were omitted from the presentations repeatedly. Shame on you, Bluegreen Resorts for relying on false advertising and deceptive sales tactics to do business.

This along with many other misrepresentations, was the reason why we purchased in the first place. We were pressured to purchase with all of these lies and ended up being stuck with this timeshare that has cost me $7,000 and I still have a remaining loan balance of $11,900. For what, lies? They did not even disclose the things that they were legally supposed to, like the legal cooling off period or the trust in lending statements. It is ridiculous that this company expects me to go along with paying them monthly when my rights have been violated and they have disrespected me as an owner.

After a 45 minute phone call they refunded me my upgrade price and kept the cost of the vacation because there is only a 30 day cancellation policy and I booked in December. I showed up excited and ready to relax. Blue Green basically gave me an ultimatum of lose my money or sleep in a small room with a queen sized bed and no air. RUN away! RUN now and never look back! We were sent on our way with the sun going down and nowhere to stay. We found a place on the lake just as storms rolled in. Later that night there was a tornado on the ground right by us that killed 5 people. BlueGreen did their best to help us join that death toll. It's a small amount of money. It's small claims court at best but I will be getting a lawyer. At this point it's thieves stealing right out of my bank account and then forcing me into a potentially dangerous situation. DO NOT CONSIDER BLUEGREEN VACATIONS!!!!

My husband and I are then asked, repeatedly, if we’re sure we didn’t come back yesterday and get the gift cards. As if we came all the way from Indiana to New Orleans to steal two $50 gift cards. Smh. My husband advises them not to ask us that anymore as we have answered the question three times already. Meanwhile, our ** counterparts are looking on as they receive their gift cards and go on about their day. Finally after about 20 mins, the manager comes out with the most insincere apology I’ve ever heard and offers us ONE $50 gift card. We decline and instead ask for corporate's number. Leave again and call corporate to inform them of what has taken place. Corporate agrees the account says two gift cards and tries to contact that manager but she’s “gone.” We will get a call back while they look into the matter. Whatever, we go on to enjoy our vacation.

Fast forward two days. We’re at home & my husband calls corporate again. The lady is apologetic and says she will issue the gifts cards and look into the incident with said manager. Then I check the mail and what do you know, there’s a letter from Barclays advising I have applied for a Bluegreen credit card with them. Um…I DID NOT!! So not only do I now have a mortgage inquiry because of them, now I also have a credit card inquiry! I call the credit card company and give them the run down. They flag my acct as fraudulent and advise it should be removed from my credit in 30-45 days. Then, here comes FedEx dropping off an envelope…with ONE $50 gift card. Smh. Sounds nice to only pay taxes and fees on a hotel room. But I would have rather just paid for my room rather than deal with this headache Bluegreen has caused me.

Upon buying the blue green vacation package, we were told we would likely be able to get in within one month, which was important since we had no prognosis for how much time she has left. They said we had no way to check availability until we purchased the package. Once we did, we found the soonest booking was over 3 months away. Thankfully, she has lasted this long, though is declining in strength, energy, and having vastly increased pain.

We arrived Monday 1/30 in a terrible storm, almost crashed our car coming in, and arrived to a resort with no restaurants, no access to outside resources, and no phones or lines of communication to Big Cedar resort. Upon check in, we found out we were lied to on the phone about many of the amenities and room features we were promised.

If this were a regular vacation, I promise I would not be so upset about these issues. But given this could be my mom’s very last vacation, and that my grandmother, my partner, and myself need a much needed respite from caregiving and the weight of this situation.

Things we were lied to about when we had our reservation made and upon confirmation of the reservation, where I spoke with Mikel (407-587-8511) 3 weeks ago:

-Told there would be a large breakfast at the vacation presentation, which I showed up to and there was no breakfast or food at all.

Since we have been here, the heated pools have been cold, the hot tubs have been closed, and we have had to drive in dangerous conditions to get groceries. This was partially paid for by money donated to her through a gofundme, which makes me feel sick that we were lied to and taken advantage of given this situation. I called customer service and spoke with an Andrew who would not help me on the phone, would not file a complaint, and would not direct me to anyone else to speak to. At the end of the day, we were lied to, and I cannot recommend this organization.

We finally decided to purchase just so we could leave. But in the end, we tried to convince ourselves that we made a good purchase. SPOILER!!!! We did not. They lied to us about the timeshare we purchased and almost everything about it. They never disclosed many things that should be legally disclosed to the buyer in this process. Overall, Bluegreen has shown us their fraudulent ways and at the end of the day, I will warn anyone and everyone of their lies. DO NOT BUY THESE VACATION PACKAGES AT BASS PRO SHOPS!

After he puts me on hold, he comes back and says that a less amount would be refunded since my husband used the card. I informed him that is not what he just told me and that I was not getting accurate or complete information all the way around. I am STILL getting told that I am not getting my full refund back after I was already told that I would be. I am still fighting with this company and will NEVER use them or even encourage ANYONE to use them. Full of misinformation and not owing up to mistakes that was made on their end and their customer service reps.

On March 12, 2023, we attended the sales presentation. After 2 hours we told them we weren’t interested and ended up leaving after 3 hours. The sales manager agreed that Bluegreen Vacations should have covered the hotel taxes and parking. He had us fill out a form for corporate to review and someone would contact us within 2-3 days. It’s been 5 days and no call from anyone. I am going to continue to complain about this company via online/online/phone until I am reimbursed.

ALL THE PRAISE regarding the ownership of their timeshare, was false. During the presentation, I had felt confident in what I was buying because I had misguided trust in the salespeople, but I was wrong. The Bluegreen sales team cannot be trusted. They will lie and scam you into never ending debt and deliver very few of the benefits (if any) that they promise.

In our case, Bluegreen's employees refused to accept our rejection and use harassing tactics like teasing us about being cheap and being silly for letting money stop us from taking our dream vacations. During the first presentation, we were very explicitly told that Bluegreen has a partnership with Disney. Through that partnership, we'd be able to not only stay at Bluegreen properties but also at the Disney resort in Orlando. Of course, this was one of many lies.

One of the main pitches thrown at you by Bluegreen employees is that these are not timeshares. "Don't think of these as timeshares and get that thought out of your head!" These are, instead, properties for us to invest in. This is real estate, not timeshares, in other words. We could rent out our timeshare freely as we'd like and even use that money to pay our loan balance, maintenance fees, etc. As property owners, we'd see our investment pay itself almost immediately. All this is even facilitated through Bluegreen, but none of that ended up being true.

Bluegreen employees will try to loop you into their own internal lies and go so far as to suggest that we misrepresent facts about our income to get a better interest rate and lower monthly payments. During all our applications, financial information was changed without us consenting to it or agreeing to it. It was simply done by the closing agent, and it would not be until reviewing the contract that you catch onto this. Listen, if there was something redeeming to say, we would, at this point, we just wish we had never heard of them at all.

They did not tell me the long-term cost of the upgrade. Rather than going through the required financial and lending documents as required by law, they probably figured they could get away with not disclosing it and unfortunately, they did. Instead, they got me to opt out of a paper contract, further confusing me by handing me a CD-ROM, to review the contract. Giving someone my age and income, a 15.99% interest rate, and an increase in maintenance fees of over $1,000 is usury, especially when those fees were just a bit more than $100 before the upgrade. I was clearly taken advantage of. The salespeople were acting predatory, and this is heartbreaking. I’m under a lot of stress because of this and it’s not fair, not at my age. I hope that when you read this review, you will heed my warnings.

Although we arrived for the presentation at the instructed time, we were made to wait far too long for a salesperson. He immediately dove into a “survey” about what our wants and needs were regarding travel and vacation for our family. We now understand this was nothing more than the fuel they needed to manipulate us into thinking they cared. In fact, it was how they “customized” the presentation to lure us into a false sense of security. This, combined with flat-out falsehoods related to availability, flexibility, costs, and fees - topped off with the implications that this is a “real estate investment,” equated to our being locked into an expensive contract.

We are not stupid people. In fact, I bet most people who own a timeshare aren’t. However, we were simply taken advantage of and manipulated while trapped in a situation for over 4 hours with a cast of characters who introduced themselves as former therapists and reverends. We were rushed through the signing of the contract and misdirected and distracted whenever we had questions, especially ones related to costs, availability, and financing. These are not ethical people. This is not an ethical business.

The Bluegreen salesman promised us that we could call him anytime and he would help us figure out how to make the rental opportunity work for us. We have called and emailed him several times over the following couple of months and never got a return phone call or email. And FAIR WARNING they are operating nothing less a pyramid scheme with their “referral program”, too. NO ONE should be recommending this program to anyone. It is a waste of your time, money, and sanity.

We were told this was a one-time offer that could not be passed up and our investment was into a private resort only for owners. Unfortunately, most information delivered was based on lies. Worse is the omissions that have landed us in what will end up being a multi-generational financial nightmare. We were told we could resell our ownership, lie. We could rent it, lie. We wish we never encountered Bluegreen and wouldn’t want other families like ours to become victims like us!

• I was not aware that the maintenance fees would continue after my death and become an annual debt nightmare for my family. I now realize this is an overpriced luxury.

I am now 6 years after my purchase date and told I cannot roll over any of my points year after year as they all have expiration dates on them! These expiration dates are conveniently tied to the bi-annual points that I am designated to gain every 2 years. This is the exact definition of EXTORTION - Illegal use of one's official position or powers to obtain property, funds, or patronage. The act or an instance of extorting something, as by psychological pressure. Unless you go over your final sales contract, line by line and have the sales person initial every agreed upon point or have your attorney review their final sales contract which would take several days to distinguish between unfair sales practices/promises versus the actual final written sales contract produced at the time of finalizing the deeded process.

It would take a matter of days to close these deals instead of hours as they pressure you into purchasing points to use at one of their precious resorts. When in fact the number of points needed to redeem a stay at their resort far exceeds the value of points you accumulated. It is my recommendation that a consumer never buy from Blue Green vacations as it has been my experience their maintenance fees will always continue to go up and access to resort amenities is continuously being diminished either by ongoing maintenance issues and or so-called upgrades.

That there was an administrative fee that is non-refundable prior to committing to the purchase.  

That there was a 7-day window to rescind the contract; we were told all sales were final and we were rushed through signing of the contract. 

Misrepresented that our Bluegreen timeshare as a benefit, neglecting to note that they had to pay over $9000 annually in maintenance fees to use our membership. 

We were not made aware of the increase in cost of annual maintenance fees. (We specifically asked about this, and we were told that they had never gone up in the time that the salesman had been with the company.) We’ve since learned the rates go up at minimum approximately 5% annually. 

This is in addition to not being informed of the massive increased fees for the “privilege” of being at the Gold Level.

While my husband is active-duty military and I am a nurse practitioner, we had hoped that getting through COVID as essential workers that we would be able to enjoy vacations as things settled down. Unfortunately, we have not been able to travel, even after being told we could book 1-month before everyone else as Gold members, we still can’t make a reservation. Because of the deception from your sales team, the fictitious well-groomed resorts, the exorbitant finance charges, and interest rates that were not disclosed, running a credit check behind our backs and the overall negative experience -WE WANT OUT.

My con was having to stay at a Quality Inn - not my preferred choice of hotels...but the room was clean - though very basic. Breakfast was a no for me...but we were in walking distance of a local breakfast place. Hotel was right smack in the middle of everything - so that also was a plus. Would have loved to stay in a nicer dig though. The owner suite after signing up was also basic - I was expecting catered food - not chips and soda...so that was interesting to me. Presentation in the big group setting was about 2 hours - right about what was promised. What was not told - was the time - you would spend AFTER the presentation - to talk to the sales Rep and tour model units. Took me about 7 hours total. This location in TN had a special center for small kids to play games, eat snacks, color - and just hang out. There was adult supervision for that as well. I got what I think is a deal and I like it so far.

I tried in every way to cancel and get my money back and without success, unfortunately we didn't have any help from any of the employees because they said everything would have to be done over the phone. Unfortunately we didn't check the reviews and videos of many people complaining about the same problem, this company should be shut down due to the fact that many people were deceived.

Fortunately the master card I used in Nov 2021 has since expired, and they cannot use it to rob me again. If you gave these thieving pricks a credit card that still works contact your credit card company immediately and report your card as stolen. They will prevent you from getting robbed again by these charlatans. Going forward let's all try to remember the old saying we foolishly chose to forget: "If it sounds too good to be true it is."

On top of this, we don't travel much at all due to the stress it inhibits with our work. What happened? I pushed back and another sleazy salesman came over. Within two minutes this guy tried giving me life advice on loosening up and to have a drink. We repeated we are sober. Numerous times they mentioned when we have children... When we have children. Meanwhile my wife cannot bear children and this really upset her. This company does not care about anyone but their bonuses. You're essentially "roped" in with virtual points and a physical "deed" for no particular location. In theory, I'm paying tens of thousands of dollars for a piece of paper proving I'm a victim to this scam.

You would think over the 3 years we were asking for that change they could have informed us it would require an additional purchase. After purchasing more points, we were told that it wasn’t necessary to make a new purchase. They would not take the unwanted points back. There have been so many unkept promises, lies, and omissions, it leaves my head spinning!

We arrive at the visitors center (across the street from the Bluegreen resort). We pick up our envelope & we are told that were staying at Cambria hotel in Madeira Beach.... Well that's not St. Petersburg (that was the location we signed up for). Madeira Beach was not an option when we signed on for this!! It was not mentioned at the time of purchase that you get shuffled off to another location/town (so make sure you have a rental car or you will be Ubering everywhere) OR BOOKING that the location is actually 'XX location' not at a Bluegreen Tradewinds resort in St. Petersburg!

After the welcome center they told us to go back to the resort to pick up our promised gift card & it was about 2:30 in the afternoon & nobody there.... That staff left for the day!! So we had to come back to get it & we asked the woman at the Bluegreen Tradewinds vacation kiosk if we can come back to hang out for the day & the answer was YES! Every time we asked that question it was a YES! 3 different Bluegreen tradewinds reps said YES OF COURSE! We got a 3 day parking pass to use at Bluegreen Tradewinds St. Petersburg so we didn't have to pay for parking while we were there, so fine we move past that & go to check in our hotel in Madeira Beach (Cambria) which in not directly on the beach I might add....But they don't tell you that either!

So on day 2 we went back to use the amenities that were offered at booking on their website & the parking pass to just be told that that is not allowed! That the amenities are for guests only! And of course we get looked at like we have 3 heads as if we're making it all up & the feeling of not being welcome was permeated everywhere we were! Customer Service was zero help. Just was told he was sorry for the miscommunication, there was no miscommunication or misunderstanding. What there was was a whole lot of was deceivement! False advertising & mis-leading!

What was the purpose of the 3 day parking pass??!! Makes no sense!!! 'Yes here is a 3 day parking pass for you to come & park in our lot & just sit in your car & not come in to use amenities even though you were told you could by 3 people the day before & it was IMPLIED you could but because you're not members enjoy your car in our parking lot." I mean seriously in a nut shell this is as accurate as can be!! BEWARE & don't get sucked in like we did! Erica R.

I Emailed my rep, who then sent an Email back an hour later with nothing helpful whatsoever. I called and Emailed once again and NEVER heard back from her. Being that we were already at our destination, we had to book a room at a different location on our dime. I never received anything back from anything at Bluegreen after contacting multiple people over and over. This seemed very shady and we were not comfortable with the situation. Save your money and do not waste your time with Bluegreen.

Oddly enough, I don’t have any property! I can’t even book whatever it is that I own because they never have availability at my “property” or anywhere else. I can’t book the cruise we were promised either. After paying for 4 years, I’ve gotten nothing out of my relationship with Bluegreen and have not been able to even book one relaxing vacation with my timeshare.

Respectfully,

Dissatisfied Customer

After we returned home Bluegreen’s sales staff would not stop calling us to upgrade our points. They explained to us that if we did not upgrade our original points we purchased, we would lose the original points value… HOW COULD THAT BE, WE JUST PURCHASED!!! That’s when we started to question everything. SO many things were misrepresented. Using phony sales tactics, they mislead us into signing contracts that will burden our family/children for years. Don’t fall into the same trap we did and stay away from anyone representing Bluegreen Vacation Timeshares.

When I got home I went back to the Cabela’s to see if they were hiring even because sure while I’m not a customer of the product yet, I definitely believe in it and like how they went about it. It’s safe to assume every sales location and every sales person is going to be slightly different. I expected Vegas to be much more aggressive but they even said "we know not even half of you may buy from us, we just want you to give us a open ear and a opportunity", so I gave them that and left satisfied. I guess just take everything with a grain of salt and remember for every bad review on here are 100 decent ones that never got posted and probably at-least 10 amazing ones that again, never got talked about.

They should be able to read the contract to their clients clearly and truthfully, especially when it comes to the extremely high fees lasting your whole life. We should know what we’re getting ourselves into. When I was signing the contract, they had me sign off on a fill-in-the-blank question. They said they would fill this out afterwards. I realized it was asking if they verbally made commitments or promises, which they did. They put “none”. The whole sales pitch was filled with verbal promises. This is an ILLEGAL ACT OF MODIFICATION TO MY CONTRACT and should make my contract null and void. Yet, they refuse to release me from my contract and continue to send me bills.

Don’t be fooled by their fast-talking high-pressure salespeople. They will say anything to make you believe the timeshare is a good decision. Don’t believe it!! We never agree to attend any sales presentations at Bluegreen Vacations anymore. We tried several times to make reservations with Bluegreen and they always had availability problems. They told us we were exclusive members, and we would get the best rooms. We tried to reserve rooms on several occasions without success. Not very exclusive.

We refused their offers and asked if we can leave. They claimed if we had left, we would not have access to these deals ever again and they threatened that we would be financially responsible for our “free” stay. We ended up giving in because they claimed they were family friendly. How can they be family friendly when we are finding it nearly impossible for them to accommodate our family? In fact, we haven’t been able to find ANY availability that would fit our needs. We have had enough with Bluegreen Vacations.

We explained that we have a family of 5 (which includes 3 teenagers), but were assured that we could upgrade to larger accommodations, so we bought the package and I called Bluegreen the next day and upgraded us to a 2 bedroom deluxe cabin at Eagles Ridge Resort, which cost an additional $860. On the day of our arrival, we were about 2 hours away from the check-in location, but 4 hours early, so I called Bluegreen to ask if we could check in early. They provided me with a phone number to what I assumed would be Eagles Ridge, but was shocked when it turned out to be Country Cascades.

As it turned out, the Bluegreen representative who “booked” my vacation waited almost a week before submitting my request and there was “no availability” at Eagles Ridge by that point, so they took it upon themselves to downgrade us to Country Cascades in a standard hotel room with 2 double beds and a sleeper sofa without ever contacting me to ask if that would be okay, which it most certainly was NOT. We were livid and I demanded to know what made them think it was acceptable to change our reservation without my approval, especially considering we had paid over $800 to upgrade and needed the extra room that the cabin provided. Instead, they expected us to be okay with being crammed into a tiny hotel room like sardines in a can for a week, while still KEEPING the extra money we had paid! They tried giving me every excuse in the book, but I was not having it.

I demanded a full refund, including the original $250 that we had paid, which they eventually agreed to. I called Eagles Ridge directly and was surprised to find out that they had an even nicer, bigger cabin available, so I booked it immediately for $740, which was $370 CHEAPER than what we would have paid through Bluegreen Vacations, AND we didn’t need to sit through a pressure filled timeshare sales presentation (which I’ve read plenty of horror stories about since getting home).

Thankfully our vacation wasn’t ruined, but it would have been if Bluegreen Vacations had gotten away with their bait and switch scam. Do yourselves a favor and stay FAR AWAY from the Bluegreen Vacation representatives at Cabelas (or Bass Pro Shops, depending on where you live). They should be ashamed of themselves for partnering with such a shady company. Side note, Eagles Ridge is only a “contracted partner resort” with Bluegreen Vacations, they are not owned by them, and Bluegreen only reserves a handful of cabins with them, so I don’t consider this any fault of Eagles Ridge. They were an excellent resort and worked hard to salvage our vacation for us. We would definitely stay there again, we’d just book directly through them.

If the contract was read to us correctly, we would not be in this situation. The signing process was fast and hard to understand. The lady read over each page super-fast and only highlighted the main points from each page not going over any details. Do they expect us to know how to navigate and read their lengthy and confusing contract? It is their job to go over everything and disclose the correct information to the client. Instead, they fed us lie after lie and we are now stuck paying for as timeshare that provides no value or benefit.

However, they told us if we didn’t attend the sales presentation, we would have to pay for the entire trip at full price, so we felt that we had no choice but to stay the entire 5 hours! We laughed at all their ridiculous overpriced offers, so they keep lowering the price and insisting we make a purchase. We finally chose a starter package just so we could leave. BIG MISTAKE! They never mentioned you did NOT have to be a member of the resort to book rooms, that our points were not enough to stay off season, or that our kids would be responsible for payments after we were gone. And the fees increase every year! Bluegreen has done NOTHING but lie and pressure us to upgrade again and again. After 5 long years, we have spent thousands and only used the timeshare twice. Take our advice… just say no!!