Bluegreen Vacations Reviews

I asked for cancellation assistance and a refund based on the circumstances surrounding the sale and the ongoing hardship this has created. At this point, I still do not feel my concerns have been meaningfully addressed. I hope Consumer Affairs is aware that Bluegreen’s current stance appears to be “pay $5,000 or keep the ownership,” without any other reasonable options being discussed.

When I was contacted by customer service to confirm our arrival, I explained that we could no longer make the trip and wanted to cancel. The representative then informed me that canceling within 14 days of arrival would result in a $100 cancellation fee. Really? On top of already losing the $199 reservation package that their sales representative strongly pressured us into purchasing. In the end, I felt I had no choice but to reschedule the trip and pay an additional $50 fee just to avoid the $100 cancellation charge. There was also no refund for the original $199 package. Sometimes, when you try to save money on a short vacation, it ends up backfiring on you.

They also told us our yearly fees would not go up. We started out paying just a few hundred dollars, but now that bill has jumped to over $4,000.00 every year. We simply cannot afford this. On top of the high cost, the "points" we own don't go as far as they used to. Everything costs more points now, so we can't go to as many places as we were promised. Even when we try to go somewhere, we can't find a room. Most places are fully booked nearly a year in advance. For the $4,000.00 we pay in fees, we could stay almost anywhere we wanted without all these rules and problems.

The biggest issue is that we are physically unable to use this. My husband is a Vietnam veteran who is now 100% disabled from his time in the service. He has very bad health problems from Agent Orange, including diabetes, heart issues, and breathing problems. He has had open heart surgery and has poor circulation in his legs. He has lost feeling in his feet and hands, and his vision is failing. He cannot walk more than the short distance from our house to our car. I also have heart problems and cannot walk long distances. We were sold something based on lies. We are being charged thousands of dollars for a vacation we cannot take and that our health will not allow. We are asking for your help to get us out of this.

Beyond the lack of availability, the maintenance fees were never fully disclosed and have increased to an unmanageable level. Because we are currently behind on these fees, the company has blocked us from using the timeshare entirely yet they continue to charge us for a service we cannot access. When we spoke with a representative named Jennifer she was dismissive of our concerns. We told her that we have raised these issues many times before but she claimed there was nothing the company could do. Jennifer mentioned that the company would eventually cancel our ownership due to non payment, but refused to provide a specific timeline or any formal process. Essentially asking us to sit on our hands and wait for them to make a decision on when to release us. We have attempted to resolve this through formal correspondence requesting a full termination of our ownership to ensure this liability is not passed on to our children.

Trying to get out has been the most frustrating experience. We've been trying to cancel since February 2024, but Bluegreen keeps stonewalling us and rejecting our requests. Keshia ** finally confirmed one contract was closed, which was a relief, but now we're stuck with a second one and no end in sight. They're still trying to get us to make payments, even though they know we're in the middle of canceling. It feels like they're just dragging their feet while attempting to drain our bank account. This whole ordeal has been incredibly stressful and has really messed with us. We would warn anyone to think twice before getting involved. All we want is a fair resolution and for this last contract to be closed immediately, so we can finally move on with our lives, but they will not let go.

The truth is that I cannot even use what I am paying for. Most of the resorts are across the country and I am at an age where I simply cannot travel that far anymore. When I did try to book a stay, I was told I did not have enough points and that it would cost even more money. They also gave me a free cruise that ended up costing me a lot of money out of my own pocket. I was misled about how high the fees would be and now my daughter is stuck in this contract with me, which breaks my heart.

I contacted Bluegreen in February to ask for a termination. I spoke with Carlito who gave me options for resale or title transfer, but those do not seem fair since this is their inventory and they should be the ones to handle it. He also mentioned a non payment charge off after six months, but I do not feel I can trust this company to keep their word while I just sit and wait. I also spoke with a man named Marcia in the collections department. He tried to get me to pay partial amounts or add debt to the end of the contract, but I told him I truly cannot afford these payments anymore. I feel I was taken advantage of because of my age and my love for my family. I need help to be released from this agreement so I can finally have some peace.

Jennifer ** was nice but ultimately couldn't help me. I was also supposed to hear from Jamarr in the Customer Care department, but he never called me back. I’ve left messages and tried calling him myself, but it has been total silence. It is so disrespectful of my time to be ignored when I am facing such a serious issue. I’ve already attempted to speak with people at both Bluegreen and Pinnacle with no luck. I am sharing this review because people need to know how Bluegreen operates once you sign up with them and are stuck.

We were told by the rep that we would have to only endure a 2 hour tour for this package. We agreed. It all sounded so nice and worth it. We were also told we could go swimming at their resort, play mini golf and do everything the resort had to offer aside from the lazy river. THAT WAS A LIE. We got to this resort for the 2 hour tour, and during this tour, we had to listen to their sales pitch. It was nice at first. Sounded too good to be true. They wanted almost 50k for this!! Oh, and you only had that day to purchase the package.

So if you left. You'll never get a chance again to purchase their amazing deal. (Which it wasn't, trust me). Then you get a short tour with a rep. Then they sit you down in a big office building area with cubicles and start to try and sell this once-in-a-lifetime package with you. Don't fall for it. You don't budge, so then they bring in a manager. Who is aggressive. And tries to cut the package in half. 30k and 6k points instead of 12k points. Or pay 10k for 3k points.

If you pay close attention, there is maintenance fees of around 1500 a year you're stuck paying even after you pay off this huge amount! Red flag. You'll always be paying into this. They don't care about you. They just want your money. We told them we can't buy into anything without doing our research first. We wanted other people's opinions. The manager aggressively said, "Well I'm a timeshare holder, what do you want to know?" Like no. We want unbiased opinions. They then say, we can cut the maintenance fees in half for just 6 months. Umm no. Then their last effort was to trap you into a 1500 purchase for 2k points where you could use at specific locations only. And it'll let you have a year to decide if you want to purchase a timeshare with them. Don't fall for that either. There has got to be hidden fees in there.

These people just want your money. Their attitude and demeanor changed when we weren't budging. We were too smart to know this was not a great deal. And the fact you have to decide there. They don't give you any chance to talk or anything. Also, I saw their mic was actively recording our conversation at this desk. Didn't matter. We spoke the truth. They act like this is the best thing ever when in reality, if you're not wealthy, this is setting you up for a financial burden. To top it off, the rep who sold us this package said we would be able to enjoy this resort was either not informed or lied. We couldn't do a single thing at this resort after the tour. The only thing she didn't lie about was the gift cards. What a waste of a 6-hour drive trip. We didn't have anything planned that weekend. We thought we would be enjoying a resort. Needless to say, do not fall for this trap. Do your research.

Our hardship is severe: I suffered a debilitating stroke last summer, requiring a three-week hospital stay, and we were unable to properly recover or grieve following my wife's mother's difficult passing before Christmas. We are constantly burdened. We tried to sell in 2021 through Pinnacle with no success. The only exit offered in March 2025 was another financial drain: pay an exit fee, plus 18 months of maintenance fees and the remaining loan balance.

A representative then threatened that if we stop payments, we face 5-10 years in collections. I’ve had to work double time just to stay afloat. We have exhausted all other avenues and desperately need your authority to intervene. To demonstrate our complete loss of faith, we have already notified the Florida Department of Business and Professional Regulation (DBPR), the Florida Attorney General, the Federal Trade Commission (FTC), the Better Business Bureau (BBB), and the Military Consumer Protection Division (as a veteran). Our single request is to be released from this agreement so we can focus on our health, family, and limited retirement resources. We implore you to help us finally be free of this destructive obligation.

The "flexibility" we were promised doesn't exist. Even when we try to plan far in advance, availability is extremely limited. We later found out the company doesn't even own all the rooms in some locations, which they didn't mention when they were selling us the points. Essentially, our points are worth less every year, while the bill for them keeps going up. When we reached out to Bluegreen directly for help getting out of our contracts they completely brushed us off. They offered no real solutions and just told us to try listing it with a third-party company. We want to end this contract so our family isn't stuck inheriting a debt they don't want and can't afford. This has become a liability, not an asset.

The sales process felt very pushy, with repeated assurances that this was an easy, low-risk decision. That hasn’t been my experience at all. On top of that, maintenance fees have continued to increase in a way that was never clearly explained upfront. At this point, I’ve asked to get out and was told that’s not an option. If you’re considering this, take a step back and do your homework first. The reality may not match what you’re told.

This is an unbearable financial burden after over $200,000 in losses since COVID. We cannot afford payments. Because Bluegreen refuses to cancel and blocks all exit paths, resale or title transfer are not considered, and forces our hand. We will stop all payments entirely and move forward in the way they have left us. We urgently require your intervention and a full refund.

The contract contradicts what we were told. We believed we purchased a "week" of vacation access but received two "interests" with Y designations representing only 3-night weekend periods. This point-based system was never properly explained. Financial discrepancies are concerning. We were quoted $788 in maintenance fees and $179 in club dues, but we're charged significantly more, maintenance on BOTH interests plus $184 in vacation club dues.

The onboarding has been terrible. Our first welcome meeting in St. Petersburg was cancelled due to a hurricane. In Savannah, arriving as scheduled in the morning, we were told no representative was available and to return in the late afternoon. Our confirmation had no specific time. Unable to accommodate this last-minute change due to family commitments, we were charged $143 for "missing" the meeting.

We've only booked one vacation (at Streamside at Vail for 8,000 points), only because they were expiring. We don't need Vail accommodations as we have family nearby and already own a timeshare there. This purchase occurred during an extremely vulnerable time. My husband had just completed chemotherapy and radiation for Stage 4 cancer. And now they want an additional $1700 to 'release' us from this vacation club!

Years later, after Hilton acquired Bluegreen, we were pressured into attending what was described as an informational session in Myrtle Beach. It turned into another multi-hour high-pressure presentation. We were offered free Great Wolf Lodge stays (useless to us), $100 gift cards that turned out to be limited-use restaurant certificates and were encouraged to open a Hilton credit card for the down payment, only for the salesperson to claim he couldn't locate the approved card in his system. The pattern is consistent: misleading offers, manipulative tactics, and promises that don't hold up. We are now pursuing contract cancellation. Save yourself the stress and financial burden. Avoid timeshare purchases entirely.

The financial stress is immense. My maintenance fees of $230/month are continually rising and are now unaffordable, creating a huge, unwanted financial liability for my children. I was also repeatedly told that I must attend owner updates, which would take up my entire Saturday just for another hard sell. The promises of flexibility and availability are false. I lose 3,000 banked points annually as they are non-transferable and restricted to select red weeks. The resorts themselves often suffer from a lack of upkeep, including construction, broken appliances, and missing fitness equipment. I deeply regret this purchase and urgently need your intervention to help me relinquish this overwhelming timeshare obligation. Sincerely, Melissa **

When it became clear that this service was unusable for us, we contacted the company to end our relationship. Rather than helping us, they came back with a cancellation offer that felt like a slap in the face. It is incredibly frustrating because we were lied to from day one about how helpful the points would be and how simple the entire process was supposed to function. We have spent years trying to be patient and make this work, but we have finally realized that the company simply has no intention of delivering the product they described during the sales pitch.

To make matters worse, we do not even have a loan or mortgage balance with them, yet they continue to demand maintenance fees for a service that provides us with no benefit. It is fundamentally wrong to be forced to pay ongoing costs for something that is both unwanted and practically impossible to use. We have already reached out to several other organizations for assistance without any luck, so we are now asking for your help. We hope that your office can step in to hold them accountable and help us reach a fair conclusion to this exhausting situation.

The sales presentation was built on pressure and half‑truths. A “military discount” was pushed only if I signed that day, while I was already under financial strain recovering from COVID pneumonia. What was sold as townhouse‑style accommodations turned out to be something entirely different. Key details were glossed over or never disclosed, including the fact that the deeded property wasn’t even in the state where I signed the contract.

When I finally made contact for an exit, the guidance got worse. Representatives Omari ** and Myra ** both suggested stopping payments or walking away due to hardship, then followed that advice with an unaffordable settlement offer. Now there’s been an update from Omari: instead of providing real cancellation options, he’s advised stopping payments entirely. That’s the route I’m now taking, not because I want to, but because no legitimate alternative has been offered.

This isn’t a resolution, it’s avoidance. If this is how owners are treated, especially with talk of acquisitions like Hilton, it raises serious concerns. I want out of this contract. Clear cancellation options should never be replaced with silence or advice that only makes things worse. I’m posting this on Consumer Affairs so others can decide with full awareness.

The sales team used classic high-pressure tactics: rotating salespeople, false urgency ("today only!"), and promises that never materialized. We were told 10,000 points held a $50,000 market value and that booking vacations would be simple and flexible. None of that was true. Availability is extremely limited, last-minute travel is nearly impossible, and maintenance fees — which increase every year — were never fully disclosed. We also weren't told our children could inherit this financial obligation upon our death.

About a year in, we were told our points "weren't enough" and pressured into spending another $10,000. Then in November 2025, during a visit to Wisconsin Dells, we were told the Hilton acquisition had made our points worthless — and the only fix was buying more. That's when we recognized the pattern: new excuses, new pressure, more money. We have formally requested cancellation of our contract. We deeply regret ever walking into that presentation. If someone offers you a "free gift" to attend a timeshare presentation, please think twice. The cost is far greater than any gift card.

For anyone considering ownership, be aware that the process can be overwhelming, the fees unpredictable, and exiting the contract nearly impossible. This system disproportionately affects those on fixed incomes or with limited mobility, leaving them stuck in a financial commitment with little recourse. We started with Bluegreen in 2003. We started with a modest 8000 points shared in 2 years. In 2012, we were pressured to upgrade our timeshare so we could take advantage of being Bronze-level owners. What was supposed to be an hour-and-a-half presentation stretched into almost 4 hours, and after time and time again saying no, the pressure from the presenter and his supervisor became increasingly insistent. Finally, we caved and bought the timeshare. We were told it was an investment and that our maintenance fees were locked in and would not increase. This was not true.

Our health deteriorated, with me having to have stents in my heart several times. My wife's health also worsened, and we became unable to travel. Our daughter and her family used them for a while, but as their children grew older, they stopped using them too. We were just pouring money down a hole and had no way to use the Timeshare.

We were promised Diamond benefits, early access, and improvements tied to Hilton’s acquisition. More than a year later, none of that has shown up in any real way. At the same time, my wife’s health has declined and rising maintenance fees are straining our retirement. We’ve reached out repeatedly asking for reasonable options and clarification, but have received no meaningful communication in response. What was sold as a benefit has become a burden, and the $39,000 exit demand is not fair or acceptable.

When my husband and I finally scheduled the trip, we were required to attend a timeshare presentation. We were clear from the outset that we had no intention of purchasing. During the presentation, the representative, Sam, repeatedly referenced “gifts” that would be provided at the conclusion and emphasized that there would be no pressure to buy. Unfortunately, that assurance proved to be untrue.

We arrived at 9:40 a.m. and did not leave until 1:15 p.m.—far longer than expected. My husband suffers from chronic back issues, and I am a Stage IV cancer survivor (currently NED), and the extended session was physically exhausting for both of us. Each time we respectfully declined, additional sales tactics and alternative packages were presented. The pressure was persistent and overwhelming. After hours of feeling cornered and simply wanting to leave and rest, I reluctantly agreed to a package requiring $250 down and $180 per month for a year.

The most concerning moment came afterward. While waiting to finalize paperwork, one representative mentioned retrieving our “gifts” while another completed the transaction. Shortly thereafter, we were told that our hotel stay was the gift. This was both confusing and misleading. I had already paid $140 for the vacation package, was charged $48 in taxes, and had a $100 hold placed on my card. The hotel—Harbour Lights—is a property owned by the same company. Representing a stay I had already paid for as a “gift” felt deceptive.

While the property had some positive aspects, there were notable deficiencies. The Wi-Fi was unreliable to the point that I relied entirely on my personal hotspot. Television channel options were extremely limited. Hot water took an excessive amount of time to reach the room. Customer service interactions were inconsistent and lacked professionalism.

Given the overall experience—from booking confusion to high-pressure sales tactics and misleading statements about incentives—my husband and I chose to leave a day early. This was not the relaxing family getaway we were promised. Based on this experience, I would strongly caution others to thoroughly research and proceed carefully before engaging with this company. Transparency, professionalism, and respect for customers’ time and well-being were not reflected in our experience.

When we went to Gatlinburg, they put us in the overflow resort to stay because the main Bluegreen resort was “full”. We were appalled at the place they put us in. It looked worse than a college kids’ apartment! It had minimal furniture, a bathroom with water damage all over the place, and broken blinds on the windows. We were promised & paid for a resort! Even a Motel 6 is much nicer than this! We called the office and expressed our disappointment. Guess what? The main resort became available, and they moved us there, which was a nicer place.

This is how Bluegreen works. Every time you get to go use the timeshare, which is rare since availability is beyond challenging, they make us have to sit for an “owner review”. That basically means another sales presentation to upsell. They would pressure their clients to upgrade, and more upgrades. On that Gatlinburg trip, we met with the salesman the next day. We signed up for the 4000 points a year plan because he informed us that we can share it with our son.

Upon our son’s agreement, he’s part of the program. However, when our son tried to book a place, he was told that he wasn’t on the plan and couldn’t book without us. We called Bluegreen to let them know that their own representative promised us that our son would be able to since he’s in the plan. Bluegreen’s answer was: it doesn’t work that way. That sales representative had lied to us about our son being able to freely use the service.

Now that we have figured out all the deception, we have asked Bluegreen to let us out of our contract and terminate our ownership. Not surprisingly, they are not willing to let us out. Why should they? They’re getting money from us due to the contract. Yet, they are also getting money from non-members for using the resort that we have purchased. That is why it is a nightmare trying to book a vacation with no availability. They are double dipping & taking advantage of their members. BLUEGREEN is a TERRIBLE COMPANY all around! Stay away from this company and do not fall for their offers of “free” vacations!

Bluegreen, if you are reading this, grant us the cancellation of our ownership!! We want to sever ties from a manipulative, sleazy company like yours!

We were told the timeshare would grant us access to luxury accommodations exclusively to Bluegreen members. We've since learned these same accommodations are available to the public. Despite clearly stating we couldn't afford substantial payments, the sales representative assured us costs would be low and manageable. We were promised the timeshare was an appreciating asset that would be easily resold and that we could rent out our time to cover costs or profit. To finalize the sale, we were signed up for a credit card on the spot without disclosure of the credit inquiry or interest rate, which was immediately used for a $4,000 down payment.

Critically, annual maintenance fees exceeding $1,000 were never disclosed during sales; we only learned of them when the bill arrived. Special assessments were also never mentioned. These omissions caused our account to be locked for nonpayment. When we contacted Bluegreen for help using our points, we were told to pay $200 for a one-night stay in Saint Augustine. We agreed, but no lesson was scheduled and no follow-up received. We have paid over $13,000 but have never successfully booked a vacation. When attempting to resell, we discovered pages of Bluegreen owners trying to sell for $1.00 or less, proving the "appreciating asset" claim was a lie. Bluegreen refuses to cancel our contract despite these deceptive practices.

In 2023, every desirable resort we tried to book was unavailable or required too many points. The only property we could use was an ordinary one with limited amenities. The timeshare is unusable as represented. Most critically, the costly obligation is crushing. Maintenance fees were minimized during the presentation and have since nearly doubled. This significant, undisclosed increase has created a severe financial strain, diverting almost $400 a month from our family's grocery budget and jeopardizing our ability to afford essential household bills.

We seek your intervention for a full termination of our contract to free us from this source of financial stress and heartache. Any assistance in canceling this timeshare is greatly appreciated.

Kyle and Susan **

My name is Deanna **. My husband, Michael, and I are seeking your urgent assistance with a significant issue we're experiencing while attempting to cancel our services with Bluegreen Vacations. We're an older couple, and honestly, maintaining these timeshares has become a huge burden on us, especially since Mr. **, who's a Navy veteran, has been having health issues and was forced into retirement when his facility closed down.

We've been struggling to cancel our services for over two years now, and we really need to get rid of these timeshares.

To provide some background: We purchased the first one in South Carolina in 2017 and upgraded to a second one in Florida in 2021. We feel that we were misled about a few things, such as having to purchase additional points just to use the timeshare. Plus, booking a vacation was almost impossible; we had to try and book a whole year in advance! Furthermore, the maintenance fees continue to increase, and with Mr. **'s forced retirement, it's no longer affordable.

Bluegreen did send us an exit offer in February, totaling $10,357 for both contracts, but that’s not an affordable option for us, so we haven't been able to make any progress on canceling. We even reached out to the Better Business Bureau and the Florida Attorney General for assistance, but they were unable to resolve the issue for us.

We have exhausted our options and are seeking the intervention of Consumer Affairs to help us secure a fair and complete cancellation of our contracts with Bluegreen Vacations.

Thank you so much for taking the time to look into our situation.

Deanna and Michael **

2. "Ownership Relief": The only way to give the contract back to Bluegreen. They demanded a one-time base fee of $7,866.53. This fee must be paid in full, on top of any outstanding and even future fees.

This is not "relief"; it is a massive ransom to escape an unusable product. To demand over seven thousand dollars from owners already struggling with fees is predatory. They also pointed out the non-payment route, which leads directly to third-party collections and a "failure to pay" status on your credit report. If you are thinking of buying, know that when you try to leave, you will be met with silence, outrageous demands, and a financial trap. We are pursuing this with Consumer Affairs to advise everyone to avoid ownership.

Since the purchase, we have been unable to use our points due to availability issues, lack of clarity on the booking process, and severe financial and family crises. Our inability to use the timeshare began with COVID-19 related wage loss immediately after the sale, for which Bluegreen offered no alternatives or refund options. Our compounding hardships have since included a daughter's three-year recovery from a serious injury/surgery, the passing of a parent-in-law, and a recent car wreck involving our children where one was life-flighted.

Despite these circumstances and receiving no value, we continue to pay high and increasing annual maintenance fees. Our initial request to cancel the contract in June of last year was denied by a BG representative who stated we were outside the rescission period. We have also reached out to the Business Consumer Alliance and the Florida Attorney General.

We urgently require Consumer Affairs' assistance in legally exiting this timeshare to prevent this financial burden from falling upon our children, who should not inherit a contract we were pressured into and have never been able to utilize.

The Bluegreen Vacations Club timeshare was fundamentally misrepresented. We were never shown how to use it properly, and despite months of advance notice, booking a vacation has been like pulling teeth. My husband, Gary, works six days a week, so our limited time off is wasted trying to navigate this system. The sales process was aggressive at one meeting; the reps even tried to keep us locked in a room for over an hour, pressuring us with claims that no one else has what we have. We only wanted to know how to use it.

We have expressed our dissatisfaction repeatedly. Now, Bluegreen has refused to help us resolve the issue, instead handing our account over to a third-party, Pinnacle Recovery. We had already rejected their 2024 settlement offer of $2700 because we’ve already put in over $30K for nothing. We stopped paying maintenance fees on October 22, 2024.

This ongoing stress is a serious concern, especially since I've had two heart attacks and have two stents. We are seeking an exit from this agreement so that our children are not burdened by it upon our passing. We’ve tried other consumer groups, such as ARDA and the Business Consumer Alliance, with no success. Please help us resolve this unfair financial and emotional drain.

Gary ** & Yvonne **

According to Bluegreen, my only options are to enter a release program while still paying monthly fees on an account I do not use, try to sell the timeshare, or take on an additional Pinnacle loan fee. None of these options allow me to simply walk away from a contract I was pressured into as promised during the initial sales presentation.

The sales presentation lasted for hours. I repeatedly said no and felt worn down until I finally agreed. I was promised easy vacation access, better point usage, and meaningful benefits that never materialized. I was also told my loans would be consolidated, which never happened. Key financial details were not explained.

I am now stuck with rising maintenance fees and multiple mortgage payments I did not expect and cannot sustain. This has created serious financial strain. I need immediate help ending this contract and receiving a refund for something that has only caused hardship instead of value.

Our core complaint is being misled, pressured, and trapped in a contract we cannot properly use. We made our first small, affordable purchase believing it was a great way to take our 6 children and 14 grandchildren on family trips. However, at every subsequent update, we were subjected to high-pressure tactics by multiple salespeople, who pushed us to buy more points with false promises that this next purchase would finally allow us to book the desired 5- to 6-day vacations. Despite spending more money, those promises were untrue; we still can’t book where we want due to a lack of availability.

When we voiced our frustrations, the only answer we ever received was to purchase even more points. Being pressured to keep buying points based on broken promises is the biggest mistake we've made. Because we can't book what was promised, we are forced to pick inconvenient, stressful, and sometimes poor-quality locations. We've only been able to go where we wanted twice. Last year, my wife was embarrassed by the dirty unit at Harbor Lights in Myrtle Beach. Furthermore, on multiple trips, our young grandchildren have been housed in separate buildings, forcing them to run across parking lots and through the facility just to reach us.

When we tried to exit, Bluegreen offered impossible choices. In September 2023, they offered to cancel only if we paid $5,100. In March 2024, a representative said we could only cancel through their ABC policy, but refused to provide any timeframe. This run-around is compounded by a total failure in customer service: countless calls, waiting on hold for 45 minutes to an hour only to be disconnected or to get the same unhelpful result. We cannot get a proper response from them.

With maintenance fees continually rising, and after years of disappointment, we can no longer afford this expense, nor do we want to burden our children with this financial commitment. What was supposed to be a source of wonderful family time has become a struggle at every level. We ask for your assistance to finally terminate this ownership.

Since my husband passed away four years ago, I've been trying to cancel, but Bluegreen has offered no relief. The timeshare is completely useless to me now; I can't drive major highways to get to the resorts, and my kids aren't interested in using it. It's truly a waste of money. I've been in a constant, frustrating dispute with them since 2023.

Back in July 2024, I spent over an hour on the phone with a rep named Megan **, and I even sent her Dennis' death certificate. Yet, after all that, she had the audacity to email me about a survey and address it to my deceased husband. It was so insensitive. A few months later, in September 2024, a Bluegreen representative shockingly told me I could only get out of the contract "if I die."

Most recently, in June 2025, I got an email from a person named Christie denying my request and asking for "more facts." I'm doing this to protect my kids from inheriting this financial mess. I have already reached out to the BCA and the TN Attorney General, and I truly need help getting out of this.