Bluegreen Corp. Reviews

Accommodations were consistently subpar. Our Boyne Falls stay was unacceptable - placed in a noisy hotel room with a handicapped portable toilet crammed in the bathroom and no towels. Multiple calls to management resulted in zero resolution. Most egregiously, critical information was withheld. No one disclosed that maintenance fees would increase annually forever, or that our children would inherit this burden and debt upon our deaths. We weren't informed about the true lifetime commitment we were making. We purchased what we believed would be dream vacations but received a lifetime of frustration instead. Bluegreen cares only about Bluegreen, not their owners. We're now fighting to cancel our contracts and escape this costly mistake. Do not fall for their tactics. You've been warned.

The hidden fees are outrageous. Maintenance fees increase annually with no clear disclosure of how much. Then there are exchange fees, club fees, reservation fees, cleaning fees, and rental fees—none of which were explained upfront. In seven years, we've used our points exactly once, and it was disappointing compared to what was promised. We've never even stayed at the property our mortgage supposedly covers.

After purchase, the harassment continued with constant calls pressuring us to buy more points. Thankfully, we refused. Bluegreen preys on working families who dream of vacationing, making them believe they can afford something they can't. Their deceptive practices are designed to trap you in perpetual debt. Save yourself the stress, money, and regret—stay far away from Bluegreen timeshares.

Once we fell behind on payments, our account was immediately sent to collections, causing severe stress. Attempts to get meaningful help have been met with dismissive and unhelpful responses. One representative even suggested that if something happened to my spouse, I would be expected to cover the debt myself. That was such an incredibly cruel and insensitive comment. Bluegreen’s high-pressure tactics, misleading promises, and lack of genuine customer support have left us financially and emotionally drained. We cannot recommend this company and hope others are aware of how difficult it can be to get any real assistance once you are locked into a contract.

We’ve contacted the Missouri Attorney General’s Office and the Missouri Consumer Protection Division, but this situation remains unresolved. Bluegreen’s handling feels deliberately misleading, and their promises during the sales process are completely untrustworthy. I strongly caution anyone considering their timeshares to think twice.

Now that Hilton has acquired Bluegreen, very little has improved for existing owners. Unless you purchase additional Hilton points, you cannot access Hilton resorts, and Hilton’s involvement has done almost nothing to enhance the value or experience of Bluegreen ownership. The branding sounds impressive, but in practice, it adds very little. Overall, the resorts are mediocre at best, the costs continue to rise, and the value simply is not there. If I could offer one piece of advice to anyone considering this: run away as fast as you can and don’t look back. This purchase has been nothing but regret, and I would strongly caution anyone against making the same mistake. I think we should launch a legal investigation into the company.

Then Williamsburg in December 2024, a "quick 30-minute owner update" became two hours of relentless pressure. I've paid $9,600 and haven't booked a single vacation because availability is terrible. Before signing, they told me not to tell the closing officer I felt pressured. They rushed through paperwork without reviewing Closing Disclosures. I'm actually paying double the original price once interest and finance charges are added and getting far fewer points than the original trial.

Nobody assessed if I could afford this. Maintenance fees weren't explained as perpetual and rising annually, I pay for a full year when my points barely cover a weekend. They promised I could use a Hilton Amex for fees; American Express said no. They tried signing us up for multiple credit cards to increase our down payment. When I called about financial hardship, they said "it's a contract." When I paused autopay, they raised my APR and sent me to collections over late maintenance fees, even though mortgage payments were current. Bluegreen uses deceptive tactics and high-pressure sales to trap people in unaffordable contracts. Stay away.

This timeshare has become a significant and unexpected financial burden that has caused considerable stress. We were not fully aware of the total debt and financial commitment we were entering into, and the money we are paying now feels excessive. We are only able to vacation a few times per year with the points we own. The annual maintenance fees have increased, and we are paying for something we hardly use. We seek a resolution to the substantial financial and emotional distress caused by these misleading representations and the overwhelming debt.

Jason ** and Jenelle **

Additionally, a recent family emergency, specifically our brother's cancer diagnosis, now demands our time and financial resources. The timeshare's monthly cost of approximately $600 is urgently needed to cover travel to see family and assist with related expenses. Given the product's misrepresentation and our current, critical financial and family needs, the timeshare is no longer a viable option for us.

What followed has been years of rising fees, a mortgage we’re still held to, and the constant frustration of being unable to use the product the way it was advertised. Even when paperwork was sent showing that one contract was canceled, the rest was left active without explanation, and we were still held financially responsible. Trying to resolve the situation has only added stress, and Bluegreen has not been willing to work with us in a meaningful way.

We are simply trying to exit cleanly after being misled, yet the company continues to ignore the core issue: we were sold on promises that were never true. Consumers deserve transparency and honesty, not pressure tactics and half-solutions. I hope others read this before committing to something that becomes a financial and emotional burden.

The sales team—Matt, Jason, Laurie **, Steve **, and Alexandra ** —made numerous false promises during high-pressure presentations. I was told this was a smart financial investment that would appreciate in value and provide easy vacation access. Instead, I discovered the points I purchased were insufficient to book desired destinations, leading to pressure to buy more. A $150 promotional package was sold with the promise of visiting popular cities, but New York and California were deliberately excluded without disclosure. Maintenance, reservation, and exchange fees were drastically downplayed or hidden entirely.

The sales tactics were manipulative and potentially fraudulent. I was coached on what to say during contract signing, pressured to alter financial information on applications, and told I could "easily exit anytime" or "sell it" if needed—all false. During one session when I was severely hungover and repeatedly expressed I had a terrible headache, representatives continued pressuring me for 3-4 hours until I agreed to additional terms just to leave.

When I contacted Club Owners Resolution Specialist Megan ** requesting contract termination based on these deceptive practices, she offered only resale as an option. When I declined, she sent an email denying further assistance, despite the clear misrepresentation and coercion involved in my purchase. What began as wanting an affordable hotel for our first family trip in years has become a financial nightmare. I strongly urge anyone considering Bluegreen to reconsider and research thoroughly before signing anything.

Travel has been problematic due to inconvenient locations (like Pigeon Forge and Las Vegas) and substandard rooms (Myrtle Beach, Miami Beach), often requiring expensive, unplanned taxi rides. Buying an extra week, based on a salesperson's advice, did not improve booking. Salespeople have clearly made false statements. The timeshare is now too expensive. For the last five years, we have tried to sell it due to the high cost, our changing travel preferences, and not wanting to burden our children, but we were shocked to find it is essentially unsellable. We can't even give it to our children. We strongly advise others to avoid Bluegreen.

We've only used our points three times in two years because every vacation requires attending another high-pressure sales presentation pushing upgrades. Additionally, we were promised 20,000 points annually but only received 16,000, a clear misrepresentation. Bluegreen delayed processing our contracts for a week and a half, causing us to miss the 10-day rescission period—a consumer protection right never verbally disclosed. They refuse to speak with my husband despite this being a family purchase affecting us both equally. When we requested help exiting, no phone number or clear process was provided. We feel misled, trapped, and subjected to predatory practices. Buyer beware.

Despite asking many times for help in Spanish, we are always sent to the same person, Javier **, who apologizes but provides no real solution. Years ago, one of our contracts was even canceled without explanation, and it took nearly five years to recover $1,011 after constant calls. Recently, we spoke with Amanda from the Responsible Exit program. She was dismissive and showed no empathy when we explained how we had been misled at the time of purchase. Her response was that our only options were to sell it ourselves or keep paying fees for another year and a half. That is unacceptable and unfair.

— Azalia & Heymard **

I recently spoke with a rep named Omari, who told me that because of the Hilton takeover, Bluegreen no longer offers any hardship or forgiveness programs. He said the only way out is to stop paying. As a senior on a fixed income, the continued fees are unsustainable. Multiple attempts to get help or cancel have been ignored. Bluegreen’s practices feel predatory and designed to trap owners, and the company shows no willingness to assist those in genuine hardship. Avoid Bluegreen Timeshare if you value transparency, fairness, and customer support.

In 2019 in Williamsburg, I sat through three brutal hours of high-pressure tactics. When I finally admitted I was unhappy with Bluegreen, instead of helping me, they told me my points were worthless and whispered about shady "off the books" exit fees. I felt manipulated and small. I haven't touched the timeshare since – I can't even bear to look at it.

Now I'm watching my fixed income drain away, month after month, paying for something I'll never use while worrying about affording groceries and medication. The maintenance fees keep climbing and I'm drowning. This wasn't supposed to be my retirement – living in fear of the next bill. I was lied to. Pressured. Taken advantage of at every turn. I'm begging for release from these contracts before they destroy what little financial security I have left. Please, someone at Bluegreen, do the right thing.

Their so-called options aren’t realistic for people who have been asking for genuine help. Every reply feels like a copy-and-paste message with no real effort to listen or understand. We’ve been patient and respectful, but they’ve ignored every reasonable request. It’s clear Bluegreen has no interest in doing right by its owners. We just want to be released from this situation, but instead, they’ve left us with frustration, disappointment, and no way out.

Whenever we try to follow up, calls go unanswered, and concerns are dismissed. Written contracts are used to deflect responsibility, even though the purchase was based on verbal assurances from their own sales representatives. This has been an ongoing hardship, and it appears these problems are not isolated. We are seeking a full cancellation and release from all financial obligations. Consumers should be aware that Bluegreen may not deliver on what is promised, and support can be frustrating to obtain.

Shortly after our purchase, we realized the package we bought provided nowhere near enough points for our family's vacation needs. We were then invited to multiple "owner updates" that we believed were informational meetings, but they were high-pressure sales presentations designed to push us into buying more points. These meetings regularly ran three hours instead of the promised one hour, and representatives contradicted previous assurances by insisting we needed to purchase additional points. Focusing only on the monthly payments seemed manageable at the time, but we failed to grasp how much overall debt was accumulating.

Even after purchasing additional points multiple times, we still cannot book the accommodations we want, such as a Club 36 Presidential Suite in Las Vegas. The most frustrating part is that despite owning all these points, we have not been able to take a single vacation. The availability issues make the entire investment worthless.

It is now clear we were sold this contract under misleading claims. The claims about appreciation, easy resale, and accommodation availability were all misrepresentations. The repeated high-pressure sales tactics and deceptive "owner update" meetings show a pattern of manipulation. I strongly urge anyone considering a timeshare purchase from this company to think twice and research thoroughly before committing to what we have found to be an expensive mistake.

The gift cards have extremely limited usability. The booking system is a nightmare. Even when booking months ahead with accumulated points, we cannot secure reservations. The contract signing was deliberately rushed and confusing. The representative constantly moved around, hurried us through paperwork, and coached us on what to say during the recorded signing. This pressured environment prevented us from properly reviewing or understanding the agreement.

Since purchasing, we've managed to book only one vacation, which was then interrupted by yet another mandatory sales presentation that consumed precious time during our three-night stay. What was sold as a positive family investment has been nothing but stressful, disappointing, and financially draining. We entered this contract under blatantly false pretenses with promises that were never honored and terms that were grossly misrepresented. I strongly urge anyone considering Bluegreen to walk away. The deceptive sales tactics, unfulfilled promises, and impossible booking system make this a purchase you will deeply regret. Protect your money and your peace of mind, do not get involved with this company.

In turn I not only spent the $199 for the so-called vacation. I also had to pay a $99 cancellation fee so in turn it cost me $298 for a $50 Bass Pro gift card. Therefore I will never shop at Bass pro or bluegreen vacations ever again.... I understand they have a job they have to do. I just wish they were a little more compassionate about their potential buyers for their timeshare

The sales process was aggressive and misleading. We were worn down and pressured until we gave in. Nothing they promised easy booking, resort access, and resale value was true. It’s been nothing but stress, wasted money, and sleepless nights. We reached out multiple times by email and phone, and it took so much time for someone to reach back out to say they couldn’t help. Bluegreen needs to take responsibility and release us from this burden. We just want to be done and have our money refunded.

– James, Betty, and Natasha **

We’ve spent three months trying to get help cancelling, with no solution. We feel ignored and financially trapped. Per Bluegreen’s own ABC policy, this contract should be canceled for nonpayment. We demand a full cancellation in writing and a refund for a service never delivered. We have already contacted the Texas Attorney General and will take further action if necessary. We simply want to be free from this burdensome contract.

**

Every presentation involved aggressive high-pressure tactics. We were repeatedly told the system had changed and we'd need more points, then prices would be dramatically slashed as "one-time offers." When we attempted to leave, we faced intense questioning despite clearly stating we only wanted to understand booking procedures better. During 3 recent "upgrades," Bluegreen ran our credit WITHOUT our consent. They accessed our financial information from previous purchases without permission, telling us we qualified for financing without us ever providing that information. We were told these were real estate investments that would appreciate. We purchased points through promissory notes. Nobody disclosed that maintenance fees would increase 5% annually forever or that these contractual obligations would transfer to our heirs upon death.

In 15 years, we've taken only 6 vacations despite attempting to book multiple times every year. The system seems designed to prevent actual usage. Unit conditions vary dramatically, making us question where our substantial maintenance fees go. Bluegreen has even awarded us extra points twice for failing to provide important information, and we've received contradictory guidance about selling or renting our points. The pattern of misrepresentations, unauthorized credit checks, and inability to use what we purchased has caused significant financial hardship. We would never have made these purchases if given accurate information.

We had to book directly with Disney. After many attempts throughout the years and thinking about our experience with Bluegreen, we came to the realization that we had been lied to about the timeshare. We were told that this timeshare would increase in value over time and that if we wanted to sell the timeshare, we could do so with no issues. We were told that the timeshare would increase in value over time. We were not told about the maintenance fees increasing after every upgrade. We were not told that we had to book at least 11 months in advance. When we contacted Bluegreen about an exit program, we were told nothing could be done unless we first paid approximately S8,000 in maintenance fees and penalties. Our family has been put under a lot of financial stress over something that we had so many issues in trying to use and are writing this review to let others know to steer clear from Bluegreen.

Sales presentations have wasted entire vacation days. One salesperson refused to take "no" for an answer and took up our whole morning. Calls for help go unanswered. We tried to terminate our contracts, but there was no response. A rep named Jamar was unprepared and rude and rushed us off the phone. Christie ** claimed she tried contacting us, but we never heard back. We want out. Bluegreen has made that nearly impossible without demanding even more money. We are tired of the lies and the stress. This is not what we were promised.

Friends & family are telling me to close my checking account so the company can no longer deduct the mortgage from my account. If I do that it's only going to affect my good credit score. I hired an attorney and that process was unsuccessful. Attached below is an email from the Bluegreen Legal Department. They refuse to help me. If you like to travel book your trips on booking.com. DON'T PURCHASE A TIMESHARE WITH BLUEGREEN. IT'S NOT WORTH IT!!!!

At one of the meetings their salesmen even got aggressive with me. Their tone of voice was extremely rude, then one got up and got in my face, getting louder. I got up to leave and they got more aggressive. I told them if they touched me I would call the police. This incident was reported to Bluegreen Vacations and there should be paperwork on it. They can’t do this to people and keep getting away with it. I now may have to file for bankruptcy if they won’t let me out of it. They said I would have to pay off my mortgage which is roughly $7000.00 then pay another $3500.00 to cancel it which is not right when I have not used it for years and was treated so unbelievably horrible by their staff.

After the rushed 10-minute contract signing (following a 3-hour presentation), Brian vanished. Zero returned calls or emails since September 2024. The account setup took 4+ months, conveniently extending past any cancellation period. Customer service couldn't even locate my loan or ownership for months. I filed a complaint in May 2025 (case #**) and have had to chase them constantly for any response. They've acknowledged the situation but refuse to act. This "upgrade" actually DEVALUED my original ownership while saddling me with crushing debt. If they'll deceive a long-term Diamond owner like this, imagine what they'll do to new customers. My advice to my own sons? NEVER attend a Bluegreen presentation. This company has lost all integrity.

THE WORST PART: OUTRIGHT THEFT At Mountain Loft, they took our $24,830 for 10,000 points and NEVER gave us the points. We discovered this theft 8 months later. They essentially stole our retirement money. Every level they sold us (Gold, Platinum, Diamond) was a lie. Each promised to fix previous problems but created new ones. At Diamond level, they promised we could convert points to Choice Hotels at 15-to-1 ratio to cover our $11,000+ maintenance fees. After we bought it, they changed the rules to make it impossible.

Now at 74, we have 88,500 unused points because we can't afford vacations anymore due to their outrageous fees. Recent staff told us "Bluegreen is on its way out" and our "ownership is completely useless" while pushing $59,000 Hilton memberships. This company preys on seniors with deceptive tactics, theft, and broken promises. They've destroyed our retirement dreams and financial security. DO NOT TRUST THEM.

The financial burden has become overwhelming. Between escalating annual dues, monthly payments, and my existing condo fees, I can no longer afford to travel at all - defeating the entire purpose of buying a timeshare. When you express that you have a financial burden, all you are given is two choices. They offer a payment plan where you are still financially on the hook just paying a smaller amount over a period of time. You can “sell” your property with aid from a firm they recommend that will charge you a fee and they will “see what they can do”. When you have a "luxury item” you should be able to discontinue usage and payment without several hoops, gimmicks, stress, and fees.

Bluegreen's representatives made material misrepresentations about fees, availability, and the true nature of this commitment. The reality is completely different from what was promised. I've requested contract cancellation due to these deceptive practices. Do your research thoroughly before considering any timeshare purchase - the sales promises rarely match the reality of ownership. Turns into a financial nightmare.

During my last purchase, or what I was told was an upgrade, I was misled into believing my debt would be reduced. Instead, I was pushed further into debt. This was a lie and completely unethical. Bluegreen sales staff exploited my situation for financial gain. I am requesting full termination of my timeshare contract and a refund. I cannot afford this, and I have not used it in years. Jason **

We were victims of deceptive sales practices and broken promises at every turn. Hidden fees plagued even the "bonus" benefits, while our account was locked for an entire year simply for following their own representative's advice. The maintenance fees increase annually while the value diminishes, and points are worth pennies compared to what you actually pay. Even after Hilton's acquisition, the aggressive sales tactics continued relentlessly.

After years of upgrades, credit cards, and empty promises, we're still fighting to escape. The emotional and financial toll on our family has been devastating. This company preys on families’ dreams and delivers nothing but debt and frustration. Save your money and sanity - book hotels directly instead.

Final spoke to someone who gave us a new price of over 4000.00 more. When asked to speak to someone he informed there is no one else and that he has no manager. Refused our money and said that he was ok that someone lied to us about the cost. I am not exaggerating at all. These are his words and are recorded. I could only laugh in utter disbelief. He told me there is no way to process a complaint. Please avoid this company and their predatory practices. I refuse to pay one more time than the 6082.00 dollars I was told I could pay to exit. I am not trying to get out free, just trying to be treated with some sense of fairness. Until there is an agreement of PIF I will not send them another payment.

The points system itself feels like a trap. Unused points expire, and planning trips became stressful just to avoid losing them. Even when we did travel, the options were limited and often unavailable. Maintenance fees have increased every year, adding unbearable financial pressure, especially as personal circumstances have changed.

To make matters worse, while I’m still actively disputing the charges and trying to resolve the situation directly with Bluegreen, my account was handed off to a collection agency. I’ve asked Bluegreen to retrieve the account so I can continue the process, but they’ve failed to take responsibility or assist in any meaningful way. The collection agency has also ignored multiple requests to cease contact even though the debt is disputed.

This entire experience has been overwhelming and disappointing. I’ve tried repeatedly to find a fair solution, but I feel completely stuck. I simply want out. I’m asking Bluegreen to allow a return of the properties and cancel these contracts. No one should have to go through this level of stress for something that was supposed to bring enjoyment.

Despite saying NO repeatedly, we were trapped until we finally cracked. The most disturbing part? When recording our contract signing, they COACHED US on what to say, pausing the recording when we mentioned feeling pressured and making us re-do it with "better" answers. The reality is a complete scam: Points are worthless - can't book anything decent. No rollover flexibility as promised. Extremely limited availability even months ahead. Our one stay was in a smelly, disgusting room. Can't cancel anything despite their promises. Maintenance fees and club dues keep climbing with no end.

This isn't an investment - it's a debt trap designed to drain your bank account forever. The sales team are professional liars who will say anything to get your signature. Save yourself the heartache and RUN from any Bluegreen offer. Our family is now stuck with mounting fees for something completely unusable. STAY AWAY!

I inquired why I wasn't staying at a Bluegreen property, and they stated they contracted other properties when they didn't have availability at Tradewinds due to damage. This was my initial red flag. My saleswoman did the whole gamut. While going through the questionnaires, they followed with the benefits I would get as a BG owner. I would be leaving a legacy for my kids. I can save on future travel, and I would be able to maximize travel using bonus time vs. points.

They sold me on the ability to pass this down to my kids and invest in my future through travel. She pushed the credit card to put the deposit on because it was 6 months interest-free. I passed and put it on my card. While the papers were being generated, I learned they "found a room" at Tradewinds so I could see all the benefits. I tried to navigate the system, but it was recommended to schedule my ownership training/orientation. I had a trip to Las Vegas, so I could use my orientation trip to cover part of my accommodations.

Fast-forward about 30 days later to Vegas. I get to my orientation and am told how deficient my points are instead of learning about maximizing what I have. I felt pressured to purchase an upgrade that day, since the sales rep told me the offer was only good for that day and said what I had purchased was basically worthless. I felt very annoyed and duped. Why was I sold a package that did not fit my needs? They stated, there was a solution to fix my issue. Buy more points. I was told buying more points would get me closer to the dream originally sold to me. I was assured that I would have access to the properties and be able to easily book properties.

I signed up for a second property with the same reassurances, more points, and more flexibility. But, this came with the recommendation of pulling a cash loan from my 401K to pay for the 1st and 2nd loans or refinancing through SoFi. Worried about the interest, I pulled $30K from my 401K with an 8% interest rate on May-16-2023. I paid off my loans with Bluegreen and reduced my monthly income by $607.43 to unofficially pay off the purchases. They had signed me up for financing that I did not understand. Afterward, I received bills and notices that didn't make sense. I was also told that they would buy it back if I wasn’t satisfied.

I called Bluegreen, pissed. I didn't understand why nothing seemed to match what I was promised and shown. Why didn't the site operate for me like it had been displayed on the big screen at the sales presentation? I feel it was a classic bait and switch. I complained, and found out I had been "flagged". My last experience took place in Williamsburg, VA. I took my youngest 2 kids there for amusement parks and historical sightseeing. There was a saleswoman with a husband with cancer sharing her life story with me. Using my kids as leverage to push the idea of passing a legacy to them. It was here, again I learned that I still wasn't in a tier that afforded the perks that had been promised. I still didn't have enough points. However, there was a mysterious deal that was saved from the initial purchase that grandfathered me into the old lower point system. If I upgraded, I would get proper access to full perks.

They took me on more tours to see presidential suites for my family. She shared details on capitalizing on the timeshare and ensuring I would be happy with this purchase. They had a Diamond couple there telling me all the great things I would experience. I folded again, trying to save my original investment. I had to pay this purchase out of pocket, $248 monthly.

Since that purchase, I have used the points twice. Every attempt to use points, bonus points, RCI certificates, etc., has all been met with roadblocks or ridiculously high fees. The ease of booking travel or converting points hasn't worked. I spent hours trying to make it work without success but plenty of frustration. I feel they took advantage of my emotions wanting the best for my family. All their promises turned out to be extreme exaggerations if not down right lies. I do not want anything else to do with Bluegreen and I’m asking for these contracts to be canceled and any money due me returned.

BROKEN PROMISES EVERYWHERE:

"Book Disney through RCI easily!" NEVER worked once despite searching a year ahead.

HIDDEN FEES GALORE: RCI fees, conversion fees, mystery charges - NONE mentioned during sales. They nickel and dime you to death. BOOKING IS A NIGHTMARE: Own points but can't book anything decent, even 10+ months out. The whole system is rigged against owners. PREDATORY TACTICS: Held hostage for hours, multiple salespeople tag-teaming us, mentally exhausting us into submission. When we attended "owner reviews," they were SECRET SALES PITCHES. Rude, aggressive, relentless harassment.

The final insult? When we couldn't sell our "valuable investment," they wanted us to BUY MORE POINTS to make it sellable. Absolute insanity. The non-existent buyback program was fraudulent misrepresentation that voids our contract. Bluegreen Vacations is a predatory company that preys on families with lies and high-pressure tactics. STAY AWAY!

Here's what really makes my blood boil - they deliberately hid crucial information from us until after we signed. No mention of the massive annual maintenance fees, no explanation that our 10,000 points were split between even and odd years making them practically useless, and they never told us the "property" we were buying was in Big Bear, California when we live in Texas! Eight years later, we've barely been able to take any vacations because their booking system is a nightmare and the points don't cover anything decent.

Now my health is failing, we can't travel anymore, but we're still stuck paying these endless fees. When we try to get out, they want another $500 fee - more money grabbing! They prey on senior citizens, lie through their teeth, and then trap you in a contract you can't escape. This company is nothing but a bunch of crooks who target elderly people on fixed incomes. Stay far away from Bluegreen Vacations - they will ruin your retirement like they ruined ours.

When I attended the update at the Fountains they said the only way they would convert my points would be to purchase more points in HGV. Boyne reps also said that Hilton would help me convert my three different deeds into one at the Fountains for no additional costs. Hilton said no that I had to purchase HGV points to do that as well. I understand business costs and that operations drive towards profitability. What I am troubled by is that Hilton would not stand by what representatives that were authorized to sell a Hilton product offered me and ultimately convinced me to purchase into HGV. It all felt like a bit of an attempted hat trick.

Hilton reps explained that Boyne Mountain at that time was something of a not official Hilton site implying that they don't often sell Hilton products correctly further implying Hilton didn't have to stand by what was offered at Boyne Mountain. True or not this does not represent Hilton well. It certainly was a factor in us not purchasing more at the Fountains. Truthfully speaking we weren't expecting to purchase more this visit as we had just gone into debt by purchasing more only 6 months ago. We simply wanted from Hilton what was told to us at Boyne by representatives that had authority to offer Hilton products.

I would also like to speak about the pre-presentation at the Fountains. This was presented to the entire group before we broke out into our individual meetings. There we were introduced to what Hilton and HGV was now that Hilton had acquired Bluegreen. It was informative certainly. However the presentation came with a flare of arrogance in my opinion. The presenter was correct in that in acquiring Bluegreen in the way that they did was a price of doing business. Openly traded companies on the stock market are always at risk of acquisition. I completely agree. But to tell me in a way that comes off cocky and and somewhat off-putting then expecting us to consider buying more? Not a great tactic for me.

I also left that piece of the presentation feeling like Hilton was essentially saying that Bluegreen owners were not so lucky as Bluegreen owners before and that we being finally brought into the light and we could take it or leave it. I do feel fortunate that I bought into HGV when I did at Boyne Mountain but the Fountains presentation made me feel like getting there like I did was deal made in a dark alley and when I went to get what I was promised at Boyne was a sham. I am sorry but that is an honest feeling.

We pleaded our case but was only offered three different purchase offers that would have only put us into further debt in the same year of already going into debt. I really feel that Hilton has an obligation to fulfill what they allow reps to offer and sell. That is another price of doing business. Would it really break any legal rules or cost any real money to have helped convert our saved points into HGV points? Or to have combined our three deeds into one? Hilton is so large doing these things for us would have been nothing from a cost standpoint. The fact that Hilton is currently acquiring another vacation company, of which can't be disclosed as it is currently in negotiations with said company, is proof of Hilton's affordability and capabilities to do such.

I show for the presentation to BlueGreen vacations located at 23 Inn Seasons dr Lincoln NH, which is in the South Mountain Resort. I sit through the usual stand up comedy routine and the importance of making family memories with prepaid 5 star accommodations blah blah blah. I then sit down with the finance team who brings back a “fantastic” contract showing (only) 60,000.00 for all this but wait it’s deeded and stays in the family FOREVER LOL! Only have to pay yearly Maintenance fees. I politely declined. They came at me with 2 other EOY offers, again I declined.

I left in shock that they actually have the Gall to price any timeshare that high lol but whatever. I chose to not buy. I took my prepaid gift card and the $50.00 CRUZY / Carnival “gift” voucher and went on with my day. I contacted CRUZY, spoke with a Jennifer (Jen) for more info and found out even if cruising solo, you're expected to pay up to I believe 200.00 for 2 people and other fees, taxes, etc. No exceptions. Stated on the voucher / contract reads that it can be refunded BY LAW if canceled within the 30 days. Ok I'm within 30 days so I request cancelation. Here is where it gets fun!

Well CRUZY didn't sell the voucher to me, so they can not refund me. Furthermore CRUZY states that these vouchers are free! They are given to the timeshare companies to offer as FREE GIFTS NOT CHARGED ANY MONEY for the vouchers!!! So I contact we’ll attempt numerous AND I DO MEAN NUMEROUS times to day after day to get in touch with someone at BlueGreen vacations / owned by Bass Pro Shop. The calls go unanswered. I call the South Mountain Resort where they allow BlueGreen to do their Business out of. Not sure if they rent space or what the affiliation is.

I call repeatedly as I'm told there’s no one available, no one at that desk right now. I'm given 2 phone numbers which go figure are useless. I continue to call being placed on endless holds, disconnected or hung up on. Told she is busy and have other things to do, than to keep answering the phone. I told her I don’t care and continue to ring the line.

Finally a manager by the name of ** comes on the line. He tells me he will try to assist but he is unaware of any cruise vouchers they sell. I was incorrect in stating I paid for the voucher there. Turns out I paid the extra 50.00 to BlueGreen when I confirmed the stay. I apologized to him for forgetting where all the money I paid in different transactions happened. ** says he is going to try to figure it all out and get this taken care of for me. He dies and tells me that I need to return the “gift voucher” to them and provides me in email where to return it to attention him. At 23 Inn Seasons Dr Lincoln NH. Okay no problem right. WRONG! I buy a self stamped envelope from the post office in Maine on July 14 and send it off. I wait, I email inquiring on receipt of returned contract/ voucher. ** keeps saying HE'S not received anything from me. Well we all know how the good ole USPS snail mail goes.

I get an email from ** stating he went to the post office and they said mail like that that Can't be delivered goes in the trash. I stated I find that very unlikely that the USPS throws mail in the trash. So I call the Lincoln NH post office. I speak to an employee there **. She tells me that 23 Inn Seasons drive is not an address. That 23 Inn seasons drive is not on a “route” that they use a post office box and that is why the envelope was not delivered. And since in the return address spot I also put ** and the address HE gave to me to send it to, it wouldn’t be delivered and is or will be sent DEAD MAIL to Atlanta GA.

Well I imagine that the manager of BlueGreen vacations knows how to receive mail, and I'm willing to bet they are well aware that anything mailed directly to 23 Inn Seasons Dr Lincoln NH will become DEAD MAIL. And of course never receive anything from me or anyone! Therefore keeping the CRUZY money they sneakily collect. Again CRUZY was not happy about them charging people touring anything AS HY ARE FREE GIFTS to give to timeshare tourers. So I reach out once again speak to ** at his direct number given as **. I told him the post office says the do not deliver mail there that Blue Green vacations / South Mountain Resorts use post office boxes as again they are not on a postal route. I tell ** I want my 50.00 refunded. My emails have thus far gone unanswered. Typical of scam artists right!

So not only will you be paying money to go tour a timeshare. But not be staying on their property. You will be offered a crazy lifetime vacation timeshare for basically half or so a house mortgage. But you will be offered “gifts” that you pay for that are meant to be given, not charged for according to Jen from CRUZY! They went to their boss who was not happy whatsoever hearing that. Then if you do not purchase that MORTGAGE vacation timeshare which the interest rate was laughable! Honestly. You are not able to get into contact with anyone you previously dealt with and are passed around and around till most just give up.

Attempting to track down who charged, who to call, who is responsible etc, etc. Bluegreen had the nerve to tell me CRUZY needs to refund. But credit card statement clearly shows 50.00 charge paid to BlueGreen. I hate shady dirty business so yeah this is a long read but others need to know what BlueGreen vacations is all about. I have screen shots of the emails between ** and me, the contract showing cancelation with in 30 days. Etc, etc. happy to share with anyone! I would never recommend BLUEGREEN VACATIONS OR south mountain resorts at this point.

The deception continued in November 2017 when four different salespeople rotated through our "owner review meeting," each escalating the pressure to upgrade to 15,000 points. They claimed this "unbelievable deal" was only available that day at less than $2 per point. They promised their credit card rewards would cover most maintenance fees - a complete lie that covered less than 20% of actual costs.

In September 2018 at the Eilan Hotel in San Antonio, we endured a three-hour sales marathon where representatives dismissed every objection and pushed us to buy 20,000 additional points. They falsely marketed this as a valuable real estate investment we could will to our children, claiming Bluegreen resorts were private and exclusive. We later discovered anyone can book these same units online for a fraction of what owners pay. The promised "nominal" maintenance fee increases became a crushing $4,034.50 annually by 2024, forcing us to take balance transfers to avoid interest charges. The mythical buy-back program they touted? Nonexistent. We've listed our ownership on multiple sites without a single inquiry.

Booking availability was another fabrication. Desirable locations were rarely available, and points required for cruises or international travel were exorbitant compared to booking elsewhere. We were forced to transfer points to Choice Hotels at diminishing rates with additional fees. Most egregiously, they misrepresented Florida law, claiming only a 3-day rescission period instead of the actual 10 days.

We were not informed about the significant and recurring increases in maintenance fees, which have placed an ongoing financial burden on us. It is clear to us now that the entire sales process was designed to mislead and pressure customers into purchases that benefit the company financially at the consumers’ expense. We believe these actions constitute fraud and misrepresentation. This process is overwhelming!

Was told by 2 different rude Supervisors (Yayonna case# **) and (Quinica "Global support Supervisor, case# **) which the last one said that wasn't even my case number. She said it was another owner's. I told her that was the number given to me for Financial services to contact me about my bill. I was never contacted by them and she said I was and the case was closed. Both of these women should not be in customer care positions, they had no care about anything, and keep talking over me. I would not advise anyone to ever buy from any timeshare company, especially Bluegreen Vacations. I bought into this company when I was 27 and now at 51 wish I never had.

The aggressive and deceptive sales tactics employed by Bluegreen representatives have caused significant financial and emotional distress to our family. We trusted this company based on explicit promises and representations that have proven to be false. This conduct not only violates basic principles of honest business dealing but may also constitute violations of consumer protection laws. If this matter cannot be resolved satisfactorily, we will be forced to pursue all available legal remedies, including filing complaints with appropriate regulatory agencies and considering legal action.

Don't get it unless you absolutely need another credit card. You can roll over unused points before your anniversary date for a fee. However, there are restrictions on those points the following year. It's important to do your research. Don't buy into Bluegreen unless you have the money to throw away. It's not an investment and unless your children are rich, they probably won't be able to afford to pay the maintenance fees. We've had several nice vacations using our points, but, the Florida coastal locations suffer hurricane damage almost every year and our reservations are cancelled. We don't normally travel north much.

So far, we haven't been able to use all of our points each year and have had to roll over points each year. It's true that the points are basically worthless as far as an investment goes, only a few ways to get out of it altogether. We have over $75,000 spent on this not counting the maintenance fees. We learned early on to just say no to the owner reviews. You don't have to do them. No matter what they say or how many times they call before your vacation. I ignore the pre calls and say no when we arrive. For the most part, they have been courteous. It is hard to get answers when you want out. Good luck. Don't get angry, get smart.

I believe the point system is superior to the old timeshare way. You have more flexibility but you have to learn how to use it. The earlier you can book, the better chance you have of getting what you want. The bottom line is that this isn't for everyone. I would not recommend it to my friends or family unless they are well off enough to afford to throw away money. It's not an investment and chances are you won't leave it to anyone. Why would you leave a financial burden to your kids? If we could sell them, we would. We may only do this one more year.

On top of that, I was held hostage at a timeshare-like presentation. That was supposed to be only 90 minutes, but I was held there for 150 minutes, because the man working with me refused to take no for an answer when I was telling him I wasn't interested and withheld my card from me to keep me there. He was very inconsiderate. I already expressed I couldn't walk around much due to having bone lesions in my back from cancer and he still dragged me around. This had to be one of the worst vacation experiences I've ever had. I would not recommend booking with them. 0/10.

So, if you really like the location where you bought, buy only there. You can still do other owner reviews at other places to learn about new resorts, Presidential Suites, etc. but just tell them at the beginning that you only buy at the other location. Set your alarm for 10 minutes before end of required time, when you goes off, tell them you have plans and need to leave in 10 minutes. I also tell them at the beginning that I have to leave by that time. I have a couple of great sales people (one in Orlando, one in Branson) who are my go to guys. You can't always have them do your review, but if I'm feeling pressured or uncomfortable, I request them. They take good care of me. We got our free upgrade to a Presidential Suite at at the Falls in Branson last year for a family reunion.

It was fantastic - we had a grill, movie theater, pool table, miniature golf on the property. It was fabulous. You can usually get into the resorts but have to plan ahead of time. I love the Fountains which is a couple hours from me. I can usually get in there with no problems. Places like Branson often take more prior planning time. The Keys can take over a year. Many of the places have arts and crafts. I love The Falls. You pay $10 a night resort fee but it includes the arts and crafts for everyone in your suite. I've to learned through their painting class that I can actually paint. Not all resorts have this and pricing is different.

In Pigeon Forge, you have to pay. In The Fountains, you have a chart of prices and crafts to pick from. In St. Augustine and Banner Elk, it's free. Sometimes, I don't even leave the property. So, I hope this helps some people. I try to never judge a company by one employee. So, if you want to buy, you can get so much out of it but it takes planning. If you don't want to buy, just tell them you're not buying, you just want to hear about it, set a timer and if you get stuck with a high pressure person and feel they are lying, ask for a manager. You can always call headquarters and report them.

The company's behavior during follow-up interactions, including mandatory sales presentations and refusal to accommodate pandemic-related travel disruptions, further demonstrate a complete disregard for customer satisfaction. Most alarming are the hidden financial burdens and escalating maintenance costs, non-transferable points, and a contract structure that potentially saddles heirs with unexpected financial obligations. This review serves as a stark warning to consumers: approach timeshare presentations with extreme caution and skepticism.

After speaking to 2 reps, I informed the sales person that under no circumstances was I going to give my credit card info over the phone when I was not able to validate this was a legit call. This is when the intimidating tactics started and increased every time I said there was no way they would get my my cc info until I verified who I was talking to. My husband then took the phone and gave him a few explicit words and hung up. Wake up people! If it sounds too good to be true....it's a scam! Do your homework before handing out your $$.

In total, we have spent $63,541 on these contracts, not including interest or the rising maintenance fees, which have quadrupled since our first contract. At no point were we fully informed of the long-term financial obligations or the true nature of the points system. Sales representatives emphasized only the manageable appearance of monthly loan payments and misrepresented the contracts as appreciating real estate investments that could be passed down to our children, omitting the fact that doing so would also pass along lifelong maintenance fees. Bluegreen’s tactics do not seem to have changed with Hilton Grand Vacation acquisition.

The Sales Tactics Were Predatory: Over 3 hours of intense pressure despite repeatedly saying no. Multiple salespeople tag-teaming us in a loud, distracting environment. False promises about "investments" and locking in low rates. They exploited veteran discounts and fabricated "buyback programs" that don't exist. Rushed us through signing without proper explanation of terms.

They Lied About Everything: They told us we were buying one location, but instead they sold us timeshares in multiple states. Promised we could use our membership for airfare, which turned out to be completely false. "Flight certificates" required hundreds in upfront fees with no real booking options. They said we had 2 purchases, but they created 5 accounts without our knowledge.

The Financial Nightmare: Over $4,000 annual maintenance fees we never agreed to. Our membership is nearly impossible to use at Bluegreen locations due to "no availability." Instead, we are forced into expensive RCI exchanges with outrageous fees. We spent thousands extra in airfare for Hawaii, Orlando, and Puerto Rico trips that cost far more than advertised.

Bottom Line: This is not an investment - it's a financial trap designed to extract money through deception. The entire experience from Cabela's booth to today has been predatory. Save yourself the heartache and financial ruin. AVOID BLUEGREEN AT ALL COSTS.

We feel trapped in an agreement that’s taken the joy out of traveling and put a strain on our finances. We’re hopeful that organizations like Wesley Financial can help us get out of this mess. Let our story be a reminder to others to really think things through before committing to something like this—it’s not always as good as it seems.

You can barely get anyone on the phone and when you do, oh my the customer service representative have extremely poor customer service. She was very rude and nasty. No, I think I'll pass. I appreciate all the reviews. BBB list them as not accredited and with 1.46 stars only because there's no way to mark no stars. Every single review is 1 star and has had the same experiences. Some worse than others. Everyone can't be lying on this company. I believe every review!!!

In FOUR YEARS as owners, we've only managed ONE disappointing trip to a dated property in Wisconsin - nothing like the luxury they promised! Booking is IMPOSSIBLE unless done ridiculously far in advance, and the properties available never match what was shown during sales presentations. The "minimal fees" keep INCREASING every year, making this so-called "cost-effective option" completely UNAFFORDABLE. The Bluegreen credit card they pushed does NOTHING to help with maintenance fees as they promised it would.

They rushed us through signing documents, never allowing proper review of terms. Their "buyback program" doesn't exist, and this isn't "real estate ownership" as described - it's a SCAM designed to drain your bank account! Despite being told we were making a smart financial decision for our large family, we've received NONE of the promised benefits or vacation experiences. STAY AWAY from Bluegreen Vacations unless you enjoy being DECEIVED and FINANCIALLY BURDENED while receiving subpar service and accommodations in return!

Sept 2023 they convinced us to spend $45k more to "fix" what they messed up in 2018. Then admitted our original purchase wasn't even for a full week! Even the postal workers in Branson knew what was up when we sent our cancellation letter. "Another Bluegreen customer?" they asked. Apparently happens all the time. We've wasted $20k+ on the "mortgage" plus years of maintenance fees for basically nothing. Booking got even worse after Hilton bought them. Save your money & sanity. This place is a total scam. Never again.

When I requested a substitute until a manager could address it, staff claimed no rooms existed—yet I found them on Expedia.com, available to the public at nightly rates. The front desk admitted these were reserved for third-party bookings, contradicting their pitch that the resort was private for owners and denying us use of our points or Bonus Time Rates. When pushed they told us the price would rise if we didn’t buy that day, urged us to inflate our income for the financial calculations, and, after consulting his manager, instructed us to lie during the recording by saying “no” when asked if the upgrade was for consolidation.

Confused, we asked for clarification; he insisted this deception was necessary to proceed. This pattern of manipulation spans our ownership. We upgraded twice, each time pitched as a real estate investment we could pass on to our children or use it as rental income. Sales reps claimed a “buy back” or “take back” program existed, giving us a false sense of security should we want out. Yet booking reservations is impossible due to a clunky website and lack of availability, hardly the exclusive, owner-friendly experience promised. It is best to steer clear of this company, if “deception” is necessary to see the product. If I could have put a zero star I would have!

The long presentation we attended pressured us into making a hasty decision, and we were told we could sell the timeshare if it didn't suit us, which was not true at all. The number of points we purchased, 4000 per year, proved useless. More often than not, we found that our points only covered a night or two or that the resorts were unavailable altogether. Attempts to voice our concerns with customer service were met with suggestions to buy more points, which was frustrating and unhelpful.

Bluegreen Vacations has been disappointing and not at all like we were told it was supposed to be. We strongly advise others to consider alternative vacation options that offer more flexibility and reliability.

The sales environment was overwhelming. After the presentation, we were placed in a room with numerous salespeople at each table. Our representative was new, which might have contributed to the confusion, and a more experienced salesperson frequently interrupted to push us towards pricier vacation packages. Despite repeatedly explaining our budget constraints, we were subjected to a prolonged negotiation process, with the sales team continuously returning to their so-called "finance department" to adjust the offerings.

The seven-hour ordeal left us exhausted, hungry, and feeling pressured into making a decision that was touted as a lifelong investment. While they showed us impressive amenities and accommodations, the experience was anything but enjoyable. Now that we are trying to get out of this, the company won’t even answer. Bass Pro is not to be blamed, but Bluegreen Vacation Club is not what it seems.

During the presentation, they made their “vacation packages” sound incredibly appealing, emphasizing how much money we could save while enjoying high-quality vacations at beautiful destinations. I don’t recall them ever explicitly saying it was a timeshare, which feels deceptive looking back. The presentation was polished, convincing, and honestly, a bit overwhelming. Once that main presentation was over, we met with the sales representative assigned to us. He was friendly and personable, and his job was to walk us through the cabins and lodges, showing us what we’d supposedly have access to if we signed up.

After the tour, we were taken to a room with booths and tables, where our sales guy presented us with several options for their vacation packages. I remember being shocked at how expensive they all were. But then, almost conspiratorially, he leaned in and said, “Confidentially, there’s a basic plan they don’t want us to tell you about.” He stressed that he could get fired if anyone overheard him, which honestly added to the pressure. The “basic plan” was for 5,000 points every two years, and he assured us we’d still receive the benefits of their premier packages, like borrowing points and purchasing additional points at a reduced rate. It seemed like a good entry point for us to see if their system would work for us, so we decided to purchase the basic plan. That’s when the real issues started.

For a whole year, we tried to book our owner orientation to learn how to actually use the points. It was nearly impossible to get it scheduled, and when we finally managed to book it, we were excited because we had been promised that we’d stay at the lodge with the arcade and attractions. Since we planned to bring the grandkids along, this was a big deal for us. But instead of being placed at the promised resort, we were sent to a standard hotel that wasn’t even on the property. To say we were disappointed would be an understatement.

When we attended the Orientation Meeting to learn how to use our points, we were hit with another shock. We were told that with the amount of points we had purchased, we couldn’t really do much of anything. It felt like we had been completely misled from the start. But at that point, we had already invested over $14,000 into this, and we didn’t want that money to go to waste. The sales representatives at the meeting convinced us that upgrading to the Bronze Package would be the solution. They assured us that with the upgrade, we’d finally get the benefits we were hoping for, such as more flexibility to book vacations and better access to properties. The price, though, was nearly $44,000. Feeling like we had no other choice if we wanted to salvage our investment, we agreed to the upgrade and took out a loan for $24,061 to cover the cost.

Now after all this time and money, we are still struggling to feel like we made the right decision. Instead of enjoying “hassle free” vacations we have been left with a sense of regret and adding to this..frustration. What started as a simple weekend getaway turned into an ongoing disappointment for me and my wife, and we can’t help but feel misled by the entire process.

Since then, it has been nothing short of a nightmare. Booking vacations is nearly impossible because everything is always "unavailable." On the rare occasions when we do secure a booking, we are constantly harassed by aggressive salespeople trying to upsell us or push us to buy more, which ruins any chance of enjoying the trip. And don’t even get me started on the properties themselves; basic issues like chaotic parking at night only add to the frustration.

We reached out to Bluegreen to end this disastrous contract, but of course, they refuse. We have already paid them in full through a third-party loan. Additionally, we paid the $1,190.70 they demanded to cancel our contract, only for them to decide that they weren’t done with us. Thankfully, they refunded that money, but they didn’t even inform us about it! They won’t release us unless we completely pay off the loan. How does that even make sense? They have already received their money, yet they conveniently use the loan as a reason to keep us locked in, even though it has nothing to do with them. Frankly, I wouldn’t be surprised if they found another excuse even after we've paid off the loan.

What’s even worse is their refusal to take responsibility for the lies they told us. When we called to discuss these issues, one of their representatives, Keshia, dismissed our concerns and essentially blamed us for falling for their trap. It was both insulting and infuriating. We feel robbed, manipulated, and completely disrespected. Bluegreen’s predatory and dishonest practices need to stop. We are begging for an end to this nightmare, free of any strings. It’s time they are held accountable for the harm they’re causing, and for the sake of others, we hope no one else falls victim to this scheme.

I am now in my upper 70s, physically unable to utilize the vacation properties, and facing burdensome annual maintenance fees totaling $3,617.80 ($2,740.20 for Daytona Seabreeze and $877.60 for the biannual Innsbruck ownership). My children, who have occasionally used properties, have experienced numerous service deficiencies, including unclean accommodations, missing amenities, and extremely hostile treatment during mandatory "owner updates." They have explicitly declined to inherit this financial obligation, rendering their promise of a "legacy" investment false.

After an estimated $84,000 spent on initial purchases, upgrades, and yearly maintenance fees, I own nothing but an ever-increasing annual financial burden for a service I can no longer use. My fixed retirement income cannot sustain these excessive fees, especially considering the declining quality of service and accommodations reported by my family members. I’m open to suggestions or an opportunity to share with others in a similar situation.

Their deceptive practices are unconscionable. They falsely claimed we "owned property," promised refinancing options that never materialized, and pressured us into purchasing additional points for "exclusive perks" that proved worthless. Even achieving Diamond status brought none of the promised benefits. The "exclusive" resorts? Available to anyone. The "special" cruise and airline perks? Inferior to deals found directly through those companies. Their website displays inaccurate loan information, while "saved points" dramatically lose value without proper disclosure. The recent Hilton partnership has only added confusion, with unauthorized charges and double-billing that remains unresolved despite promises to the contrary. Avoid Bluegreen Vacations at all costs – unless you enjoy being misled, overcharged, and trapped in a perpetual cycle of disappointment.

We were also promised bonus points and two certificates for round-trip plane tickets, so we ultimately purchased the smallest package offered. However, the maintenance fees were downplayed and not fully explained, because we didn’t realize our children would be responsible for the fees if we passed the contract to them. Rather than offering a solution to either issue, they started pushing us to purchase more points, which we agreed to do. However, the terms of this offer weren’t explained transparently, and it wasn’t until we saw the contract that we realized this would have been a second loan with a separate monthly payment. We asked if we could combine the two contracts into one or at least redo the original contract, but they said it wasn’t possible. We spent nearly four hours only to be trapped into more debt.

At one point there was a woman who came in with a pitch for what they called a “super special offer” being 10,000 points you get every other year. She claimed it was a “try it out and see” plan and said it would be easy to get out of. But then she hit us with, “You only have 15 minutes to decide or this chance is gone forever.” They even suggested that if we didn’t sign up, we might have to pay full price for our stay (possibly $1500 to $2000 for just 4 days and 3 nights when we were promised free!!) That kind of pressure especially when you are just trying to enjoy a break, is overwhelming. We thought they were nice at first with making us feel like we deserve that break until we realized it was not that a bit of panic set in. We even tried to step away for a moment and said we needed the restroom and believe it or not, our sales rep followed me into the bathroom to keep pushing this “great deal”.

I have served overseas and been through a lot of things in my lifetime but I have never felt more boxed in than I did that day like I was a frightened animal being cornered. What is even more worse is the promises they made never came true. To this day it has not. They told us new properties would be opening closer to our area “within a year or 2.” It’s now been 4 years and nothing has happened. Trying to book vacations through them has been more frustrating than relaxing. You would really think a vacation company would make travel easier. But it's been the opposite for us.

In this point of my life I would recommend anyone to stay as far away as possible from these people. They are not your friends, not your family, and they make it seem like they are looking out for you but that is not what is happening on the back end. I am just tired. Tired of the runaround, tired of the pressure tactics, tired of being told things that never pan out. To anyone being offered a “free vacation” from them know what you are actually signing up for. They do not deserve your time or your money.

We were shown maps of Bluegreen’s supposed worldwide network and assured that we could easily visit destinations such as Africa, Costa Rica, and Madeira Island. A representative encouraged us to consider renting out Bluegreen properties on a rental site to “help” offset maintenance fees but told us not to share this information with others. We were later approached by a sales manager who offered complimentary airline tickets we could use for a Madeira Island trip and free weeks with RCI, which we were told could be used at any RCI resort.

During the rapid-fire contract signing over the phone with a “corporate office”—which lasted no more than 10 minutes—the salespeople instructed us not to ask any questions, or they would have to restart the entire presentation. The promise of generating rental income by renting out our unit was a key selling point during our last upgrade, which turned out to be a complete fabrication. We were not told about any cancellation rights we had as consumers, and the loan details were barely touched on during the process. At every turn, we felt lied to and manipulated by Bluegreen and Hilton Grand Vacations.

We make the arrangements and we go to Branson!!! We are so excited! I had a few questions after we left Bass Pro and Caleb gave me his cell phone number, so I called. No answer!!! I call like 4 different times, No Answer. I had to call Bass Pro and have customer service go to the BlueGreen area, in order for one of them to call me! I new that I would need to pay the taxes for the cabin and they also did $100 security hold as well, which has not been returned to me and that has been 8 dates. We get to the cabin and it’s beautiful. Still smells like fresh paint. It’s stunning!!! The bed was hard as a rock and so was the couch and chairs.

Next morning at 9am, was are meeting. We go and listen to the first speaker, Brandon. Brandon is talking, but keeping interesting. Until my husband raised his hand to ask a question. At that moment! Brandon was almost offended! His whole demeanor changed and not for the good! Next we met Michelle! She was very nice and explained what we were doing next and we toured a few different condominium. She explained the point system and she answered our questions.

Next, was Chloe! Chloe needs to be fired! She is by far the rudest person I have come in contact with. She explained the financial side! Let’s us know that $42,??? Was going to be the price of our point system and it was be $8,??? Down! She also gave us 3 other options. My husband tells Chloe that he would like to look at these options and do some other checking, to make sure we were not just jumping into something. Chloe informed us that if we walking out today, that these options go away and we will never get these options back, ever! They made us sign the agreement and stated that if didn’t we would be responsible for whole vacation price. Chloe is a horrible person with a horrible attitude. I would never recommend BlueGreen. They are far to pushes and demanding.

The lies and misrepresentations were countless. They promised exotic vacations to Hawaii, Disney, and other dream destinations, but in reality, we discovered these were impossible to book. The sales team conveniently omitted critical information about skyrocketing maintenance fees, the financial burden that would be passed on to our children, and the near-impossible task of actually using our purchased points. We were bullied into two separate purchases totaling over $4,000, with each sales meeting feeling more like a hostage negotiation than a voluntary transaction. Even worse, we've only managed to use our timeshare points once in all these years, rendering our investment completely worthless.

To add insult to injury, we later learned that selling the timeshare is practically impossible. BlueGreen's own resale service requires additional fees for a listing that will likely never result in a sale. Save yourself the heartache, financial drain, and emotional stress. This timeshare is a trap designed to exploit unsuspecting families. I cannot emphasize enough: DO NOT SIGN ANYTHING WITH BLUEGREEN VACATIONS!

The prospect of leaving this to our children is concerning due to the unpredictable fees and less-than-promised benefits. The recurring monthly cost is overwhelming. Additionally, we were contacted by several companies claiming to have insider knowledge of our situation, promising rental opportunities or legal assistance for fees which only resulted in further financial loss. Efforts to close our account were met with denial of any options. When we tried to sell our timeshare, we were referred to an affiliate, only to discover that many timeshares were listed at thousands less than what we paid, with few buyers.

In the end, we feel it is crucial for potential customers to be fully aware of the challenges and financial commitments they may face before signing up with Bluegreen. We don’t feel like they care about their owners and really only care about making money. We understand they are a business but this just feels downright greedy

Meagan spoke about hearing that some people managed to get upgrades at Fountain Bleu, one of Bluegreen’s larger locations, but no viable solution was provided for other locations. I had hoped for more transparency and assistance, but instead Bluegreen is not willing to work with me to meet my needs. In regard to bonus weekends, Meagan explained that obtaining them is a complex process, which even Bluegreen employees seem to recognize as unnecessarily complicated.

Another major frustration was the lack of accountability regarding the situation at Laura Crest, where I was threatened by a man. Not only was there no apology, but there was also no attempt to provide any resolution or reassurance. I also raised concerns about the increasing difficulty of making reservations with Hilton properties, but once again, there was no meaningful response. Eventually, I told Meagan that I felt Bluegreen had failed to uphold its contract with me and requested a refund. This conversation, like all my previous experiences with Bluegreen, left me unheard, unsupported, and incredibly frustrated. I regret my decision to upgrade and would not recommend Bluegreen to anyone based on my experience.

In my experience, Bluegreen's entire business model is built on deceit. They lure you with promises of incredible deals, then pressure you into immediate purchases with fabricated urgency. Communication with their customer service is an exercise in frustration. Emails go unanswered, phone calls are dodged, and when they do respond, it's only to try selling more services or dismissing legitimate concerns. After paying over $23,000, I've received zero value and encountered nothing but obstruction when attempting to exit my contracts. Their response to my complaints? A callous letter essentially saying I'm stuck with their abusive contract. I'm now involving consumer protection agencies and pursuing every legal avenue to expose their unethical practices.

They show you all the beautiful resorts not telling you that if you ever want to stay there for more than just 2 nights it's going to be thousands and thousands of points. They also don't tell you that points expire and you need to pay to roll them over, but then you can only use them in "off seasons". Every single time we have tried to book anything, there has been an issue and this has been the most expensive mistake of my life. Not to mention that these people don't care that they are conning you and anytime you travel to one of their resorts they force you into an "hour long presentation" that turns into many hours of them trying to get you to buy more points and you politely saying no and they won't let you leave no matter how many times you say no. It's disgusting what these people do.

A day and a half AFTER we checked out and right before he left for the weekend, Marcus **, Director of Guest Services, sent an email indicating they charged my card $872.70 for damage to the glass stovetop. At no time did they call and ask if we did damage the stovetop. And I am honest enough to report something IF I did the damage! Now they will not answer my calls or emails! I refuse to pay for something that I did NOT do! My sister and I made dinner the night before and we would not have been able to if said damage had been done to the stovetop! Has anyone else experienced something like this? How did you resolve it? I am appalled that they would make this accusation without even contacting us to inquire about the situation. Talk about dishonesty, how about your crew???

During these meetings, the sales pressure was an 11 on a scale of 1 to 10. Multiple sales agents kept dropping the prices, claiming the offers were only good for that day only. We were rushed and uninformed when entering into these agreements. After purchasing the timeshare, we began receiving unsolicited calls attempting to sell our Bluegreen/RCI points for profit. This was clearly a scam, and we requested multiple times for these calls to stop, yet we still receive calls to this day. Meanwhile, we can’t justify the value of the timeshare.

Our contract equals $8,348.32 for 2 yearly 6-night vacation weeks, which breaks down to $695.69 per night. This price for accommodations is unreasonable, and we never would have purchased a timeshare if we had been given the proper information to make an informed choice. Equally if not more unreasonable is the amount of pressure that is applied at these events. It is nothing short of torture! The only “winners” are these smarmy salespeople, via extortion.

For the presentation, we were taken to a different location than our hotel where there were ten other couples, each assigned to a salesperson to talk about what they had to offer. We spoke to multiple agents for at least 3 hours, sometimes spending lengthy spaces of time waiting for them to return as we wanted to receive the benefits that we were promised for attending. We kept being pushed towards a large package, but we did not want to take out a loan to pay for it.

We eventually took a small package of points and opened a Bluegreen Mastercard to pay for it. We were led to believe we would accumulate enough points to help pay off the yearly maintenance fees. It was quite a shock to learn that no matter how much we used the card, the points were a pittance and DID NOT cover the fees as was described by the agent. We were also led to believe that the value of the package would increase over time and that we could sell it in the future, but that bubble popped when we stayed in a location that lacked so many amenities that we had to bring in plasticware to eat our food. 

As retirees in our 70’s, we had envisioned a wonderful retirement, traveling the country. Bluegreen salespeople completely took advantage of us, lied about what they were selling and bilked us out of $12,000 for five mostly lousy vacations. The quality of the “resorts” we stayed was more resembling of a Motel/Hotel than the amazing resort experience we were promised. Considering these circumstances Bluegreen should step up and cancel our timeshare contract.

We had to formally request that we no longer be contacted for such offers as we said we are “never ever going to another timeshare presentation.” This ongoing sales pressure, continuous escalation of fees, and lack of availability are among the many things that have led us to the conclusion that maintaining this timeshare is no longer in our best interest. We’ve learned that this is a lifetime obligation of exorbitant costs that were never fully explained to us when we initially entered the contract and we have written a letter to the company CEO detailing the misrepresented nature of their timeshare. Who knows if they will respond or even acknowledge our requests, but trust us, you don’t want to deal with these people.

We have tried reaching out to Bluegreen as to why we have to pay such an astronomical amount in fees, but we are met with no response. Phone calls, emails, it doesn’t matter. They are radio silent. It’s beyond frustrating as we’ve invested so much financially into this company. We are done. This has been nothing but a burden, and we just want to be rid of it. We feel trapped, which is why we are turning to you for assistance. Bluegreen has been uncooperative, and we are seeking your advocacy to be released from this agreement. Sincerely, Tom and Cheryl Ann **

Plus the property we were given in Tennessee was a drive up this major steep driveway that was so much of a peak, I honestly didn’t feel safe driving up it. The address is on the house so we had such a hard time finding it after driving the one way street 5 times that we had to call Blue Grass and still we’re not told that the address was on the house, while all we could see was just a lot number. Why are they posting a Lot number AND NOT THE HOUSE ADDRESS if you can’t see the house from the street????

The kitchen needed to be updated. An old electric stove with one burner in the front that didn’t work. NO GARBAGE DISPOSAL. The refrigerator's freezer wouldn’t work so we had to call maintenance to come fix it just to have him tell us nothing was wrong with it. Um yes, it’s NOT COLD.

The deck had boards not securely nailed so if we would have had small children, they could have fallen through and down to the ground about 15 feet below to the ground and then down the steep driveway of about 60 feet since the ground below the deck was an extension of the driveway. See picture that I sent. I WOULD NOT RECOMMEND BLUEGRASS VACATIONS TO MY WORSE ENEMY.

Furthermore, we were urged to purchase every upgrade at the time, or else it would cost us more the next day. These upgrades were offered with high-interest financing along with lies that any bank would refinance these “mortgages.” With Hilton’s recent acquisition of Bluegreen, we are now being told we must purchase yet another upgrade to access Hilton resorts. However, this means Hilton members will also be using the Bluegreen resorts, further reducing our chances of securing reservations at convenient times. We have been increasingly dissatisfied with the condition of the resorts, which should be maintained to a far higher standard, given the high maintenance fees.

We never received emails and they NEVER attempted calling. Thankfully, I was able to find something else at the beach big enough to accommodate us all (that we have to pay our of our own pocket since they are closed). Also, they will not EXTEND our points past the 2 years from date of purchase. This is RIDICULOUS since our family vacation got cancelled and had to book way in advance. We paid for the points and should be able to use them whenever we wanted within a timely manner. They wouldn't even extend them out a week.

Also, if you book ANY reservation and try to modify it after the fact, they will charge you $60. I'm not talking a few weeks before. I just tried modifying our reservation that is for this October (8 months away) Not cancel, just change to a different type of room. This company is such a crock and not willing to be flexible at all. They just want your money. Also they mis-lead you on the resort options where you can book. There are a lot that aren't offered to the "trial" ownership. They list like Montana and Colorado, but you are not able to book there unless you are a full owner.

It is simple if a call is scheduled then you follow through with that scheduled call. If you can’t make that scheduled call then have the decency to let me know by a email or something? Don’t get me wrong, maybe she was actually on another call or something. But to be having these ongoing issues it has me just questioning EVERY move they make. Since then there has been no reschedule attempt to discuss with me my owner's problems and current situation. But I did not stop here because I am the one constantly reaching out here in the last month or so.

I asked for another call on 1/30/2025. Lo and behold it didn’t happen. And here we are now in mid Feb and still no call. I left ANOTHER voicemail and that followed with again complete silence. At this point I am not even sure if her phone works or if this is just some shady tactic Bluegreen uses to avoid accountability. To make you more aware this seems to be a word that they are not familiar with or follow. Either way it is super frustrating for me and unbelievable how unprofessional this is. Christie has made it painfully clear that she doesn’t care at all. And honestly, she’s proving everything I already suspected about Bluegreen this company doesn’t care about us after they get all this $$$$$ from you.

The lack of communication and basic customer service follow through is astounding. You would think someone whose job it is to assist customer owners just might actually do their job right? I’m done dealing with Christie. Completely done. I want this nonsense to end. I am not going to take the “It’s too late”. I want out of this miserable situation that they wrongly put me through from the start and now I am demand the following immediately:

The first and last name of her direct supervisor

Their email address

Their phone number

My owner timeshare to be cancel and money refunded to me

Since I find it very nearly impossible that this will happen (do you blame me though?) I am NOT happy, and trust me when I say that I will make sure others understand and know about this treatment until something is done. It truly is ashamed but you can read this and fully grip what I am saying to not even take one step you believe going forward with these people because I am telling you it is going to put you 1000 steps backwards after they get you to where you aren’t even living your daily life comfortably because of all that they suck out of you.

The company's deceptive practices extended to misrepresenting point carryover policies, transfer processes to children, and most egregiously, failing to provide any accommodation during COVID border closures that prevented Canadian owners from using their points. Maintenance fees have nearly doubled from $255 to $469. It's truly sickening to see how many families have been impacted by these misleading sales tactics and ever-increasing fees while receiving diminishing value and availability at the resorts. The numerous similar experiences shared by other owners suggest this is not an isolated incident but rather a concerning business practice that needs to be addressed. They need to be stopped, what they are doing is not right and has to be illegal.

I decided to purchase a timeshare to be able to take my mother to nicer accommodations than motel rooms I would find in AAA ratings books. We used the time share from 2005 through 2009. My mother died in 2010 and I lost interest in using the timeshare to go on a vacation for myself. There is also a time limit window that current year’s points can be deferred (saved) until the next year. He mentioned how you “bank” any unused points. He also described how a full year’s allocation of points could be forwarded to next year so you could reserve a larger timeshare unit or one at a more expensive resort. He also mentioned that unused points expire after two years. I have failed to reserve my points several times over the years I have owned my timeshares. Therefore, I have lost the use of the points for years that I paid the maintenance fee to keep my eligibility to use the points since my maintenance fees were up to date for that year.

I have allowed my niece to use my points to reserve a timeshare unit through RCI during years that I was not going to use them. She may have used the points three times but only a portion of the points, not the entire amount. They mentioned that points could be used at related participating RCI vacation resorts. Part of the maintenance fee bill, there will be an “optional” RCI fee of $5 for each deeded property. Having the RCI membership allows you to trade your points for other resort properties besides the 40 or 50 Bluegreen resorts. The RCI properties are in parts of the country and internationally where Bluegreen properties are not located.

When I used my points in 2005 at a Bluegreen property, I was told that I had to attend a 90-minute presentation to describe any new resorts opened since I signed up. I originally had a timeshare program that gave me 8,000 points every other year. During the presentation that ran over two hours, I was talked into getting 8,000 points every year. That is how I wound up with two allocations of 8,000 points at The Fountains. I never had to sit through a presentation when I stayed at a RCI property.

A few years later, I received a solicitation to come to Gatlinburg, Tennessee. I was to stay three days and two nights. If sat through the presentation, I would receive a $50 Visa debit card and a pass to the Aquarium. At that presentation I was weak and committed to buying a Mountain Lofts timeshare worth 12,000 points, that gave me two timeshare properties and 28,000 points each year. I was saddled with two monthly payments and two annual maintenance fee bills, which increased hundreds of dollars each year. I got a bonus at work one year. I decided to pay-off both timeshares to eliminate the monthly mortgage payments. Nonetheless, I still had two annual maintenance fee bills to pay each year. The maintenance fees go up every year.

When they are buying your timeshare, they mention that many people take money out of their 401K to pay for the timeshare rather than finance it. They also explain if you can get friends, relatives or strangers to come and sit through a presentation you will be given credit toward paying down the maintenance fee and more if they commit to buy a timeshare. Based on my experience, I would not recommend a timeshare to my worst enemy. The combined maintenance fees were approximately $760 in 2005 and 2006. In 2023, the combined maintenance fees were $4,136.

I went to Gatlinburg one weekend, specifically to talk to someone about giving the Mountain Loft back to Bluegreen to relieve me of the annual maintenance fee, since it was paid off. They had their principal back and a free and clear deed that they could sell to some other poor sucker. Somehow, they convinced me to trade that property for the Club 36 property in Las Vegas worth 20,000 points each year. I traded the annual maintenance fee on Mountain Lofts for a maintenance fee on Club 36. In addition, I had a new monthly payment to make on the Club 36 timeshare. On one occasion I used my points to stay at a timeshare resort and the developer was still building additional units at that resort.

A couple of years, I did not pay the maintenance fee. After 120 days they turned it over to a collection agency. The collection agency tacked on between $1,200 and $1,500 on top of the late fees the resort charged. Therefore, in 2023 I paid the maintenance fee in full on time. At some point the timeshare developers began allowing nonowners to rent units like they were hotel rooms. They could log into Expedia, Priceline or any of a dozen other such online reservation companies. In most cases, nonowners could rent units for less than timeshare owners without paying a mortgage payment or maintenance fee. Payments to Bluegreen for the debt owed on the deed granting the points are referred to as mortgage payments in my checking account statement.

The dictionary has two primary definitions of a mortgage. First, a conveyance of property (as for security on a loan) on condition that the conveyance becomes void on payment or performance according to stipulated terms, i.e. paid off. Second, a: the instrument by which a mortgage conveyance is made; b: the state of the property so conveyed; c: the interest of the mortgagee in such property. The terms used in the definition are “mortgage” to grant or convey a mortgage or to subject to a claim or obligation: PLEDGE; “mortgagee” a person(s) to whom property is mortgaged; and “mortgagor” or “mortgager” a person(s) who mortgages his property. Therefore, on some level Bluegreen considers the loan on the deeded points to be secured by real property.

A deed as a noun is defined as a signed and sealed instrument containing some legal transfer, bargain, or contract. A deed as a verb is defined as to convey or transfer by deed. I’m retired and living on a fixed income. A pension, social security, and a dwindling IRA income as I have to make withdrawals from the principal that earns income from dividends and interest earned to pay the maintenance fees each year; unexpected car repairs; and other nonrecurring expenses. The fewer shares in the IRA accounts, the less dividends and interest are generated during the month to be distributed to me on the first business day of the next month.

Additional fees to make simple booking changes

When we tried to use our points, we couldn't get beach locations we wanted and had to settle for less desirable options. Every "owner update" meeting turned into another aggressive sales pitch to buy more points. They are extremely greedy… We sent a formal cancellation request letter requesting contract cancellation and refund due to these deceptive practices. They should be ashamed!!! I strongly caution anyone considering Blue Green Vacations to avoid their misleading sales tactics and endless fees. What seemed like a dream vacation opportunity has become a financial nightmare that we're trying to escape from. Do not fall for it!!!

Pam **

He said their would be no refund and said if I didn't book my vacation in the next 3 months that my information would drop out of their system and would not be available to use at a future date. I advised him that I would leave a bad review and that I would also file a complaint with Cabela's/Bass Pro Shops. The sales rep wasn't concerned, and said he didn't know about my request for a refund and that that was a different customer service department... He didn't offer to transfer me over to someone else.

So, here we are, it's not about the money as its not that much in the big picture, but it is about supporting business that believe their customers, potential customers and their reputation are their greatest asset. I encourage you to read the reviews do your own research and then make a better choice to spend the money you would have spent on this "presentation/seminar deal" on making a memory with those who are the most important in your life. I will talk with my local Cabela's in person this weekend and let them know about my experience with Bluegreen Vacations and my disappointment with Cabela's/Bass Pro Shops appearing to support a company like Bluegreen Vacations. They are better than this.

The sales representative claimed to be a points owner himself and spoke about the freedom to travel anywhere. He reassured us that this wasn’t a typical time-share, but rather a form of ownership, and even suggested that we could pass it down to our children in the event of our passing. The way he spoke made it sound like a smart financial decision. We continued to tell them our financial constraints, but the pressure kept coming. We were stuck for over 4 hours. What we were never told upfront was that each time we wanted to use our points, we’d be hit with additional resort fees and required to pay a deposit. If we wanted to roll our points over to next year, we’d have to pay yet another fee. They also failed to disclose the full extent of the maintenance fees.

After paying off our mortgage throughout the year, we were shocked to find we had to pay an extra $1,000 in maintenance fees every July. Since June 2023, when we attended our orientation, we’ve been unable to visit Las Vegas due to the ongoing payments and the fact that our points are essentially useless and don’t provide us with any actual vacation days. We're stuck “owning” something that offers no benefit while being saddled with yearly maintenance fees for places we can't even access.

We got a parking ticket of $60. When we checked in at the resort, we were told to park our car outdoor open parking lot or in the parking deck. We were little concerns about parking the car outside but we were assured that the security will patrol the parking at night. So we parked at the outdoor parking as directed by the staff and hung the Bluegreen parking tag on the real view mirror. The next morning we saw the parking ticket. When we brought in and spoke with the site manager, Michael **, he asked if we parked on the yellow curb or White. We were not clear what he was taking about because the first time we heard about the color of the curb. We found out that we were only allowed to park on yellow curb. The only ONE spot in that parking lot has a white curb which belongs to the CITY.

When we told him We were not informed about that he said that they trained the staff to relate that information to customers. He also said that he is sending the information and the ticket to the corporate office. He said we will hear from them in a week or so. He said that he can't pay ticket out of his pocket which we didn't ask him to. A week later, we got no phone call from anyone. So we called and were told to wait. It was around Christmas so wait. After Christmas, we called the resort again, we were told the management were out of site for a week.

Meantime we had to pay the ticket. We receive no call back from either the resort nor the corporate office. Finally, we call again on 1/24/25. We spoke with another man name DAVID **. He identified himself as a manager. He said that they are not responsible for the parking tickets. He was very rude. He also said that if anyone has any common sense will know not to park by the meter but they told us that okay because that was their parking lot and we can park there. He said it's only $50-60 it shouldn't be that big deal because people spend hundreds of dollars when they are on their vacation. We tried tell him that I don't care if it is only one dollar, we should not be responsible for it because we were given misinformation by his staff.

When we asked him to get the number for corporate office, he said, "Get it yourself," then hung off the phone on us. What kind of man who have a title of manager? How can he do that to the customer who didn't do anything wrong? We are going to report to the corporate office. I just want them to do their job so we can simply enjoy our vacation!

Actually, I found out later that I did buy a specific week at a specific resort. Because everything is a lie! They also don't tell you that the program has "tiers" or "levels". Each level costs more and the more you pay the higher your level and the farther out you can book your accommodations. If you purchase the smallest amount of points for $16,000!!! You get the last pick of the resorts and hotels. What is left are the lower quality rooms and during the months with the worst weather conditions. All of the good locations, during the months with the best weather conditions have already been reserved by the higher levels, who are allowed to book months ahead!

They spoke about a "buy back" program as if it would be an easy way out if you changed your mind. It doesn't really exist! I could go on and on about how terrible the program is and how I was led to believe that this club would allow me to experience grandiose accommodations for my future vacations, just to find out it is not at all possible. I am now burdened with this financial obligation that holds no value for me!! Again, please DO NOT sign anything!!! RUN!!

The presentation was filled with misrepresentations about availability, booking processes, and investment value. We were rushed through signing without adequate time to review the contract details, only to discover numerous undisclosed terms including a perpetuity clause and inheritance of maintenance fees by our heirs. After investing nearly $50,000, we've found it impossible to book stays as promised, with properties perpetually "fully booked" and an unusable online booking system. The company's deceptive practices have caused significant financial hardship during our retirement years, and we strongly caution other seniors about their predatory sales tactics targeting vulnerable individuals. Please be careful if you are going to give them your business!

We had no intention of purchasing but we were subjected to intense psychological pressure, including emotional manipulation using our family. The sales representatives used our children as leverage, suggesting this would be a valuable asset to pass down to them. We reluctantly purchased and boy was that a mistake.

Since the purchase, there’s been nothing but issues. They opened a credit card that we never authorized, they told us if we were unhappy we could use their "buyback program" which doesn’t even exist, and they have charged us fees upon fees. They told us we could redeem a coupon for 6 months' worth of maintenance fees and when we went to use it, they said it had already been cashed!! This is just a never-ending nightmare and I hope this review stops other people from making the same mistakes we did.

We ended up buying the voucher and traveled to Arizona for the trip and sales meeting, however we were not given the fabulous accommodation they showed us in the brochure. Rather, they put us up in a standard hotel that was 30 minutes away. I was told the sales meeting was to only take 2 hours but ours ended up being 5. Had the check-in rep not taken my driver’s license, I may not have stayed for 5 hours and gotten roped into this purchase. The sales rep was very pushy in all that she and Bluegreen were offering if we were to become members. She pushed and pushed and finally I wanted to see rates, pricing, benefits, etc. 

Reflecting on the closing of my purchase, I recall being rushed through everything. Just a “sign here, sign there” process while the loan officer made small talk and congratulated me on my investment. What I’ve come to realize is this was a distraction to keep my focus off the financial aspect of this purchase. The loan terms were completely glossed over; I was aware that the interest rate was high, but what was not disclosed was the enormous finance charge of more than $15,000 which effectively doubled what I agreed to pay. I find this to be a sneaky way to bilk consumers for more money than they are willing to pay. I regret ever walking into Cabela’s.

The emphasis on the supposed investment benefits and inheritance potential seemed aimed at convincing me of the timeshare's long-term value, which was grossly misrepresented. I have not used any part of the timeshare, nor have I been shown any specific condominium or designated unit. The deceptive and high-pressure sales tactics, combined with the lack of transparency, have caused financial and emotional distress. Generally, Bluegreen should be avoided at all costs, or you will be paying for it forever.

In 2020 we accepted another promotion through Bass Pro Shops and decided to go as a family to Williamsburg, Virginia and we had to attend another meeting. As we went in, we told ourselves, “We’ll sit through the 90-minute meeting, get our promised gift cards, and give a solid ‘No’ to the offers so we can get back to our kids and mother, who were patiently waiting.”

The presentation dragged on for hours! We expressed our disinterest multiple times, mentioning that we needed to get back to our children. Each time we said “No,” they countered with new offers. Managers came over, offering what felt like “the sun, moon, and stars” with even more enticing deals. At that point, we were exhausted, hungry, and feeling very pressured to accept an offer. Long story short, they wore us down to the point we caved in.

We’ve only been able to use our timeshare once. There is never availability. Our Maintenance fees increase every year. It quickly became clear that we were paying for something we can’t even use. We were misled about the maintenance fees and their potential for an increase. We realize this was one of the worst financial decisions of our lives. Bluegreen has been a nightmare, draining our finances without delivering on their promises. We are beyond disappointed and completely dissatisfied with Bluegreen. The misrepresentations and false promises were made at the expense of our family.

The lies we were sold were all designed to get our money. The most deceptive claim was that we were making a real estate investment—one that would be passed down to our children and eventually our grandchildren. What we were never told was that our children would inherit not only the property but also the mortgage and all future maintenance fees. Furthermore, we were never informed that our account would be divided into separate, individual accounts based on the upgrades we were manipulated into making.

In sum, our entire experience with Bluegreen Vacations has been nothing short of deceptive and frustrating. From the misleading promises about the exclusivity of their resorts to the high-pressure sales tactics designed to manipulate us into multiple upgrades, we have been misled at every turn. The lies told to us about making a real estate investment for our children and the false assurances regarding point usage have caused significant financial strain. The sales practices we endured were intended to extract as much money from us as possible, without regard for the truth or our best interests.

The reservation system has proven to be extremely restrictive and fundamentally different from what was presented during sales meetings. The pattern of deceptive sales practices extended to multiple presentations, where we were repeatedly lured with promises of explaining "changes and improvements" and $100 debit card incentives. Each presentation resulted in pressure to upgrade our membership with false promises of enhanced benefits. The accumulation of points and subsequent debt was orchestrated in a way that masked the total financial burden by focusing our attention solely on monthly payment amounts.

The loan was improperly issued under a single name despite the agreement to include both parties. The final interest rate exceeded the initially quoted rate. Our financial information was either altered or we were instructed to modify it. The sales team manipulated the loan application process by switching the primary borrower.

The customer service experience has been equally frustrating, with assistance consistently contingent upon purchasing additional points. This practice further demonstrates the company's prioritization of sales over member satisfaction and support. Had they just been honest from the beginning, I would never have agreed to anything!

We have invested approximately $150,000 in Bluegreen’s program over the years, attending presentations under the guise of "updates" that were high-pressure sales meetings, often compromising our vacation time with family and friends. The fact that we've reached a point where we wouldn't recommend Bluegreen to anyone, given our negative experiences, speaks volumes about the treatment we've received. I have trusted that under new ownership; Hilton Grand Vacations, we might be heard and get some relief. It is ridiculous that we are being held hostage by these people. We have recently received acknowledgement that they received our letter. We are half optimistic at best, we will see what happens. Someone within these companies must have some kind of ethical backbone.

During our first review after our initial purchase, we were informed that we hadn’t bought enough points to be beneficial and were pressured to purchase more. This session stretched on for another six hours until we eventually agreed. We were told we were acquiring a deed as a real estate investment. Bluegreen repeatedly assured us not to worry about the interest rate, claiming that refinancing would be a breeze. However, no bank recognizes a timeshare as genuine property, which means refinancing is out of the question. Now we are stuck with a ridiculously high interest rate at 15.99% via Bluegreen.

We reached out to several banks, and they all provided us with the same information; this is not real estate and cannot be refinanced. Our total contracts amount to $14,147.35 annually, which equates to two one-week vacations each year, costing us $1,178.95 per night. During the finalization of our contracts, we felt rushed to sign and initial various documents without receiving a comprehensive breakdown of the overall loan costs, which should have outlined the total payments to Bluegreen over a ten-year span. We have been deeply misled and we are furious that Bluegreen has taken advantage of us so brazenly.

I was called Bluegreen multiples times to cancel vacation club fee, reason why cancel, because Bluegreen never told me vacation club fee, I have asking Bluegreen staff I never using, I only stayed the same unit, Bluegreen staff can not help to cancel vacation club fee. Bluegreen Corp office in Florida, but is show me the unit in Myrtle Beach. Bluegreen dishonest to tell me in front vacation fee...

Another way they suggested offsetting maintenance costs was by referring friends and family to buy in. At several meetings, they attempted to convince us to add our children to the account for “easier inheritance,” but we were savvy enough to decline. During each session, they insisted that the price of points was increasing and urged us to buy immediately instead of later. However, if we declined, they would return with lower offers and even fictitious deals that were never on the table, claiming they could secure points at a reduced rate.

They also pressured us to sign a document stating that they were offering a price lock for one year, but that document somehow never made it into our files. Most salespeople would provide us with their business cards and say we could call if we needed assistance, but they were never available for consultation when we did reach out. So, if you think that you will be a valued customer at Bluegreen Vacation Club, you would be wrong.

If you tell them you don’t need anymore points they come back with this “really great deal” if we buy it right then. You aren’t dealing with one person either, you are dealing with multiple. They make it seem like this is it. This is the great way to travel to all these great places. They even tell you that if something happened to us our kids would be taken care of with this to leave them with a home.. Or that we would always be able to sell points to pay for these annual fees they have that increase. Reality is people this is NOT at ALL what it is.

This however is a complete money pit for them and now a burden for me and my family. I am really concerned here because I have two children who I need to pay for college education for. It is hard as it is but this tackled on is too much. My family comes first and they are my priority. When I mailed them a letter explaining our situation of this having no benefit we were contacted we were given some options BUT these are not at all reasonable. They want US to try and sell it. Which I do not even feel right doing to someone as I don’t want anyone to go through what we have and also I don’t know why I would have to be the one to do it. That in itself just sounds like an ongoing nightmare.

Then they offered something that is to transfer to someone else, which again, not happening more $$$ they get and I will not put this onto someone. That isn’t fair knowing what we have witnessed. I explained that this to the manager I spoke with so she informed me that I needed to connect with the mortgage team. When they contacted me they gave me an offer of $35,981 to pay them.. THIRTY FIVE THOUSAND NINE HUNDRED AND EIGHTY ONE dollars in total. To pay them. To close this. How is that even logical? I have the email screenshotted proof to show. I am really disappointed here because the thing is we did try with this.. They have already received a lot of money from us too. This does not add up to anything from the sales pitch. You can see the screenshot in detail of the offer. I am at a loss and do not recommend for you to do this at all.

My husband and I were subjected to immense pressure. They bombarded us with a barrage of questions and inundated us with confusing information, making it difficult to track what was being offered. The intensity of the situation escalated when we realized we were not permitted to leave unless we accepted their terms, despite our repeated refusals. After declining more than four different offers, the sales team resorted to outright deceit, portraying the timeshare as a lucrative investment opportunity that would benefit our family for generations. This manipulation played on our deepest desires to bring our family together, misleading us into viewing the purchase as a viable solution.

The presentation, initially scheduled for 1-2 hours, stretched between 4-5 hours. The sales pitch painted this as an investment that would appreciate perpetually, conveniently glossing over the annual maintenance and other escalating fees. Driven by our emotional desire to unite our family, we were caught in the moment and agreed to the purchase after the price was repeatedly dropped. We made the down payment with a credit card and were advised to take out a personal loan for the balance, and now find ourselves heavily indebted.

We were misled about the annual maintenance fees, they never disclosed that the fees would increase double immediately. As seniors, with my husband ill and disabled, we were never able to secure a handicapped-accessible room despite booking months in advance. We paid the full price of $22,400 and have only traveled 7 nights using this contract! Had they been honest, we would never have purchased.

I was drawn in by their flashy promises and ended up upgrading my membership several times, yet it never brought the top-tier vacation experience they promised. Looking back, I feel duped by their sales tactics. It's especially upsetting how they took advantage of my late wife's dementia during their meetings—pressuring us until we signed. The rising maintenance fees are another burden on my fixed income, and to make it all worse, I can hardly ever find availability to use what I've paid for. It's incredibly disheartening. This whole ordeal has been a real blow to my peace of mind. It's not just about cancelling the timeshare now; it's about finding some justice and fairness for people like me. I can hardly sleep at night thinking about how I was preyed on with this scam of a timeshare. Please, if ANYONE can help me find a way out, I would be deeply grateful. I just want to be done with this and be able to sleep at night again.

After considering the RCI system, we decided to purchase the smallest share available. The paperwork was prepared, a Bluegreen credit card was issued for the down payment, and we financed the remaining balance. We were also promised another stay at the Bluegreen 360 in Las Vegas for training on how to use both the Bluegreen and RCI systems. Given the repeated misrepresentations and unmet promises throughout our experience with Bluegreen, it has become clear that the contract we entered is fundamentally flawed due to the utterly dishonest salespeople. We were led to believe that our timeshare investments were sound and that we would have flexibility and value, only to face unexpected fees, misleading information, and a lack of support.

Despite numerous attempts to address our concerns and rectify the situation, we have been met with dismissive responses and a lack of viable solutions. It is evident that our expectations were misaligned by what the salespeople told us and what the contract states, and we seek a resolution that allows us to move forward without further financial burden or disappointment.

Our experience at the resort does not justify the yearly maintenance fees we are currently paying. From malfunctioning equipment, amenities in disrepair, to the showers in the rooms at Paradise Point having missing or broken rock tile, which is a joke. If you go online and book a Bluegreen room, you can literally book for pennies on the dollar and not be tied to ownership. What we are paying is extortion. Don’t buy into their timeshare, it is not worth it at all.

During the closing, we were never told of our right to be able to get out of the contract within a specified number of days and when we got home, I thought “what have I gotten myself into.” The Public Offering Statement was also not disclosed, something that we later found out was a law violation of our consumer rights. Bluegreen’s notary service did not do its due diligence and it has cost us a fortune. We wrote to the company directly, and although they have reached out, we do not trust them, therefore we have consciously chosen to stick to written communication for our own protection. Don’t do what we did… This is a major hassle, not to mention scam.

Reservations at many resorts are almost impossible to book because many resorts aren't even owned by Bluegreen. They're just in partnership, and there's virtually no availability, so we can’t actually use it. Bluegreen keeps adding new membership levels, which makes our points worth less and less over time. In short, our experience with Bluegreen has been full of hidden costs, minimal effort for help, and fewer benefits as time goes on. I think you should avoid Bluegreen for timeshares, as we still are struggling to figure out a way out of it.

We were so naive when we fell for the “it’s a great investment for your family, you will be able to take your family on vacation trips and you would also be making an investment by purchasing points that you can sell and make more money later on." The rep continued to pressure us into buying it so after 3 or 4 hours we gave in. Despite our hesitations, the pressure got to us, and we signed up for our first 6,000 points.

Fast forward, and we found ourselves buying more points, convinced each time by the promise of more vacations and potential earnings. Each purchase felt rushed, with no time to question or review the contracts properly. We’ve had so many contracts; it is anyone's guess as to what we own. Meanwhile, rather than helping us when we reached out, they have sent us to a third party agency to “negotiate” payments. In truth, they probably owe us money based on their vulture-like tactics.

They also proposed passing the timeshare to my children, it was never made clear that our children would obtain this timeshare in the event of our passing. I NEVER would have signed anything if I knew that our children would be burdened with rising maintenance fees and other hidden costs associated with this timeshare. I am angry the way Bluegreen salespeople pushed me into purchasing it. I want out of this nightmare, but they are giving us the run around. I am fearful I might need to reach out to state and federal consumer protection agencies. This just isn’t right!

We ended up declining 4 different times. This process repeated itself three separate times until we finally relented to the pressure and agreed to sign. Later, after we signed the contract, we came to find out that he failed to mention that our maintenance fees would increase on a yearly basis. He also never mentioned the total interest percentage. Both facts would’ve deterred us from signing, also because we’re going through the process of adopting a second child and the prospect of a vacation sounded wonderful.

We have spent nearly $35,000 in monthly payments and maintenance fees and have only taken 2 trips. We have upgraded our contract two additional times because we were told that it was the only way we could take the kinds of trips we were interested in taking. Despite our upgrades though, we still struggle to find availability. The amount we have paid for what we have received is absolutely unacceptable and is a far cry from what we were promised during the multiple meetings we have been forced to sit through.

Vinnie and Megan did not act at all. They say one thing and do another. They need to be retrained on customer service because actions like this will not get any new customers. Their lies will make owners like myself and new owners mad at what they are presenting. I now this will not happen but would sure like a response from someone higher up the ladder to address this because we have talked to other vacationers and they feel the same. Thank you. We have been owners for 31 years.

Dale **, Bluegreen owner

The worst part is that they conveniently left out critical details during the sales pitch. The agent assured me that there were "no strings attached" to this vacation package, which couldn’t have been further from the truth. When I arrived at the destination, I was informed that I had to attend a mandatory timeshare seminar. This was never mentioned to me upfront. I felt trapped and deceived, especially because the whole reason I signed up was that it was supposed to be a stress-free vacation without any obligations.

Every time I interacted with Bluegreen Vacations, there was always some new "gotcha" that they conveniently forgot to tell me about beforehand. It felt like I was being scammed at every turn. The lack of transparency and honesty from the start was appalling. The most frustrating part of the entire experience was when I arrived to check in. I informed the staff that my husband and I were separated, but still legally married, only to be told that I could not proceed with the vacation because of this. Their attitude was dismissive, essentially saying, "too bad." There was no empathy, no understanding—just a cold, hard refusal to accommodate my situation. To make matters worse, I was told I would lose the money I had already paid because of this.

I can't express how humiliated I felt in that moment. The staff snickered and made a scene in the office, as if my marital issues were something to be mocked. It was one of the most degrading experiences I've ever had, and it made me realize just how little Bluegreen Vacations cares about its customers. They have no compassion or understanding—only a desire to squeeze every last dollar out of you.

I strongly advise anyone considering a vacation with Bluegreen to think twice. This company operates just like every other shady timeshare outfit, using high-pressure tactics and deceptive marketing to lure you in. Once you're in, they don’t care about your experience or your personal circumstances—they just want your money. Their agents are untrustworthy, and the entire operation is a scam. Save yourself the headache and avoid Bluegreen Vacations at all costs.

To sum things up, we were told that we were investing in property and that our investment could be used as an additional form of income. Every time we attempted to rent our unit, we had no luck. When we tried to raise our concerns, we found ourselves trapped in a meeting with Bluegreen’s slick sales team who pressured us for hours until we agreed to spend more money on this worthless product. We have written to the President of the company, so we’ll see what happens. In the meantime, don’t do what we did and buy a TIMESHARE from Bluegreen!

Perhaps the most distressing experience we have had with their company came after the passing of my wife. When we attempted to remove her from the deed, we were told that the only way to do so was to purchase $8000 worth of points. This felt like a clear attempt at taking advantage of our vulnerable and grieving situation and left us both mentally and emotionally shut down.

none of these promises have been delivered, and it is disheartening to see that it is typically 2-3 people tag-teaming the sales pitch. This experience has left us feeling upset, and we urge Blue Green to just let us go given all that we have had to endure from them.

After attending many of these owners’ meetings, we finally were able to stick to our guns and not agree to any upgrades or buy more points, but that’s when we had to deal with the rude and angry salesman who even had the nerve to RUDELY ask us to leave. That salesman even went as far as adding to our file that WE were extremely "rude, hostile, and uncooperative" because we didn’t agree to purchase what they were selling. They did manage to get us one more time when they sold us on the idea of buying NASCAR points that led us to believe that we would be able to go to the Daytona 500 every year. Of course, this never came to fruition.

I wish that we never entered this relationship with Bluegreen Vacations. They sold us lies and misrepresentations. I don’t know how they continue to get away with the sales tactics that they use on hard working people like us. If you read all the other reviews, you will see that we all have similar stories of being lied to, broken promises, and in the end we all felt scammed. Hopefully this review will save others from making the same mistakes that we did.

After our 18 hour drive, we arrived and found someone else in our condo. Locked out from the inside. We sit. 2 hours later, sitting on luggage in the hallway. We were told no rooms were available for us. Then, we were assigned to a room, 6627. We go in. And the deadbolt falls off. We moved furniture in front of the door because there was no lock. I slept with pepper spray. I actually didn’t sleep until I got to the beach the next day. Which, there were no cabanas available so according to Tyler in the cabana shack, so we sit in the sand.

This is just unbelievable. I want to shout to all the potential clients “lemme tell you what is really happening!” We did get some drink/dinner vouchers from Shelby but this is actually the absolute worst place I have ever stayed. I’m sad for my friend. She was proud to show off this timeshare, she was trying to sell me one. Guess what? That ain’t happening but you can email me. You can call me. You can try to make it right we ain’t buying a timeshare but you can still try to fix this because this is ridiculous.

The shoddy repair work carried out by an amateur construction crew only served to exacerbate my growing sense of disgust. Even more worrying, part of the building was visibly coming off, which presented a significant safety hazard. Bluegreen takes prioritizes revenue generation over customer comfort and safety. I cannot in good conscience continue to support a company that neglects its customers in such a shocking manner. I nor does any other customer deserve to be held to something that does not give value in return. I want out! David **

The complaint representative at Bluegreen vacations went back and pulled the recording were I booked and paid for the rooms. After listening to the recording where it was CLEAR that I thought the taxes were already paid I was told that the "representative was new", I had not paid the taxes, and I "needed to be reasonable."

I booked three extra days through Bluegreen that I paid full price for. This vacation company charged me what they called "Full Price" without telling me that taxes were not included in the "Full Price". This doesn't address the UPGRADED condo that I paid extra for. My stay at the D'Monaco was much less than expected. My first clue should have been when no one was there to check me in. I had to call to get someone to come check me in. My reservation was for two days instead of the five nights I paid for. Not once during the check in process was I told that taxes had not been paid for. I wasn't told about the taxes when I checked out because there was no one to check me out. There was a sign to call if I needed help. I called and got no answer. So I dropped the key cards in the drop box and left.

Free breakfast did not start until 8:00 which meant you didn't get breakfast unless you slept in. One morning we left late specifically so we could have breakfast before we left for the day. There was no breakfast that day because the propane was out and they couldn't cook. When we were able to eat, the breakfast was pretty good.

Each part of the facility has an unpleasant smell. The lobby, restaurant, room, and parking lot all have different yet still unpleasant smells. I'm sure the facility was once amazing it has run down and not been maintained well. The view and balcony were great. I would not recommend any Bass pro promotional trip or the D'Monaco and Bluegreen Vacations.

Looking back, I realize just how pushy and insistent they were, but at the time it seemed like they simply wanted to help us achieve our vacation goals. We were there for two hours, during which time we were convinced that purchasing a timeshare was the best course of action for our family. Now, however, I see things differently. We were taken advantage of and not given the full picture of what owning a timeshare entails. It wasn't until after the fact that we realized we had made a grave mistake. We were duped into believing that Bluegreen actually cared about us, when all they really cared about was our money. I am extremely upset about this entire situation. We were promised incentives that we never received and were taken advantage of when we were simply trying to plan a family vacation. Bluegreen Vacations should be ashamed of the way they treat their customers and I will be telling everyone I know to stay far away from them.

Original Review: July 23, 2024

Our experience with Bluegreen Resorts began with the promise of a 3-night, 4-day vacation at a reduced price, only to find out that it entailed a mandatory 7-hour seminar and accommodation at a nearby Holiday Inn instead of the advertised resort. During the seminar, we endured relentless sales pitches from multiple salesmen who pressured us into purchasing a timeshare package costing over $45,000. Despite our firm refusal, we were coerced into accepting an offer in the range of $13,000-$14,000, accompanied by false assurances about maintenance fees and investment returns.

Adding insult to injury, in March 2023, we were targeted by Grayscale Marketing Source, allegedly affiliated with Bluegreen and RCI, promising free weeks at RCI resorts or the opportunity to sell them back for profit. Falling for their scam, we sent $1,700, only to realize later that we had been deceived. Subsequent attempts to recover our money were futile, exposing yet another layer of deception facilitated by Bluegreen's mishandling of our personal information.

Despite these setbacks, our ownership experience culminated in a forced attendance at a mandatory "owner's meeting" during our only trip to a Bluegreen property, which turned into a two-hour ordeal of coercion and rudeness, leaving us disillusioned and regretful of our investment. In summary, our journey with Bluegreen Resorts has been marred by false promises, predatory sales tactics, and exorbitant fees, resulting in financial loss and frustration. The lack of transparency and accountability from Bluegreen has left us questioning the integrity of the entire timeshare industry.