Apple Vacations Reviews

Maybe I should have called 6 nights and seven days (the time it took to get a call and have resolution). At 11:31 am (central) on 10/4 I booked a vacation to Cancun thru Apple Vacations and paid a $208 premium for room upgrades ($104 per room) to Preferred Club Premium King Ocean Front and Preferred Club Premium Double Ocean Front (1 King room and 1 double room - as I am traveling with adult children who won’t share a bed). Upon receiving a copy of the itinerary at 12:50 pm (central) on 10/4 I noticed there were no balconies for those ocean front rooms.

Absolute nightmare. We weren't going with Apple by choice. My wife's parents had a travel credit with them, and invited us along to their next vacation. We agreed, and as a result, all the bookings needed to be done thru Apple. After confirming our information multiple times, Deborah ** still managed to mess up the information on our flights. She incorrectly put in not only my wife's birthday, but my wife's mother's birthday. We discovered this while checking in to our very much overbooked transatlantic flight.

My all inclusive trip to Dreams Jade resort in Puerto Morales was great. Staff, food, service, transportation through Amstar were great. Shows were average. They will tell your room isn’t ready so they can sell you a timeshare for 2 hours so wear or carry your suit with you and head to the pool for food and drinks while you wait. Pretty sure we got a room as far away from everything because we didn’t play the game, but I can’t be sure that wasn’t part of the Apple Vacations' deal.

On August 6th, I visited Applevacations.com to book a trip, just as I had done last year for an all-inclusive vacation. I specifically searched for an all-inclusive package to Curaçao, and among the options, the Coral Estate resort appeared, along with others. To clarify, "all-inclusive" to me—and to most travelers—means airfare, hotel, airport transportation, and all meals and beverages, including alcohol. This was exactly what I had booked last year. Based on this understanding, I booked the Coral Estate resort. I even recorded the booking process, showing how I selected the "all-inclusive" option and how Coral Estate appeared as part of that package.

Well paid for all adults, resort got to the beautiful resort the Rui Las Americas, went to check in, we were told we had to Leave. There was not a room for us. Meanwhile we watched several people check in, a guy paid cash. They tried to get us to sign a paper that we agreed to leave, we refused. After much crying they put us in a very shady taxi. We had no idea where they were taking us. They took us to the Rui Peninsula a dump that is family-friendly, we spent the first three days on the phone then were told to pack and go to the Palace. We didn't trust them so we got the front desk to call only to be told that we didn't have a room. We also paid extra for insurance, we need to be compensated for this horrible trip.

I booked a trip through Apple Vacations on 8/1/2024 and had to cancel it on 8/8/24 due to medical issues. The flight was scheduled for 8/17/24. The total price was about $5821. I was told on the phone that there will be NO refund at all. I asked the agent how is that possible? They will just take my money and run with it? The agent told me to provide a doctors note. So I sent them a doctor's note specifically stating by the doctor that I am not able to travel. I sent that to Apple Vacations. No response yet. In the meantime I checked their website to search for the reservation I cancelled and suddenly I see that they increased the price from $5821 to $11800 without any of my consent.

I wanted to simply move hotels as the US State Department stated it was dangerous. I went to move the hotel and was quoted a price, but "their system went down". I was on with a customer service agent for 1 1/2 hours yesterday and 3 hours today--I have screenshots if you need it. Finally got the manager Julio who wanted me to give the quote to the penny, which I could not do. When I asked to speak to corporate he hung up on me. After 3 hours, he hung up on me. Now I have no hotel room and I do not want to speak to this vile company again. They should be shut down. It's a total scam. I wish I checked this site first.

I am writing this review because if my dissatisfaction with Apple Vacations. I have been traveling with Apple for over 25 plus years and the last two years have not been good. 1st off - last year we missed our flight to Cancun because the airport was packed. We got to our gate late. Called apple vacations because I have insurance. Submitted a claim for our airfare or a travel credit something. We got nothing so needless to say we have now saved close to 300 dollars because no more insurance and that was the 1st time we attempted to use the insurance even though we always purchase....

They increase the price of Frontier Airline tickets and receive a percentage of luggage costs for the flight. Hidden charges increase their profit on each passenger. Our flight to Cancun was cancelled by Frontier less than seven hours before departing. We had to find another airline to take us at an additional $ 2100 that day. Frontier paid Apple the money for the cancelled flight six weeks ago and Apple still has not given us the money back from this cancellation despite our constant inquiries. It’s virtually impossible to reach anyone by phone to address this issue. They used to be a reputable company, but that has dramatically changed. Stay away from Apple Vacations when planning your next trip. I wish someone from Apple would call us because we can’t find anyone to help us when we call them.

We booked a family vacation with Apple Vacations for 9 family members in January for June 8-15. On May 3 we received our first confirmation for our “Exclusive Apple Non Stop Flights”. Apple booked our flights with Frontier but didn’t inform us that there would be an additional cost for luggage. We thought it was an Apple charter flight. At $76 per piece of luggage one way it would have cost us almost $1,400 for each of our travelers to bring only one piece of luggage and the tickets were $430 each for the three hour flight from St. Louis.

This is unquestionably the worst vacations company on the internet. Unfortunately, I got married and allowed the new Mrs. to book the honeymoon to Aruba with this company (I use that word lightly). After the wedding I got sick and diagnosed with C.O.P.D. and was travel restricted. Thankfully, we paid the extra $200 towards insurance in case of something exactly like that happening, So I thought. At the end of useless hours arguing with illegible foreigners, ended up with a credit for less than we put down. Instead of a tan, we got a lawyer. ***Beware of ***Company!*

We made reservations from Pittsburgh Pa to Amman Jordan from 6/14-7/1. I made and paid for a business class. Upon arriving to the airport, AA told me my reservations were Main Cabin and not business. They could not do anything to the reservations and was told to reach out to Apple Vacations. I called Apple vacations and was told by the the rep that was due to systems error they had and was willing to reimburse me $400 per ticket. I requested a supervisor to speak with. A supervisor called me after 40 minutes to tell me it was a chance in reservation by the airlines that caused this fiasco and denied that it was systems error even though my itinerary clearly shows flagship business class. She offered me $600. I demanded a compensation for a full compensation for two inbound legs but she refused.

We booked a trip to Cabo to meet up with my family for a winter holiday. My daughter got sick at the airport, as we were boarding the plane. To make a very long story somewhat short, Apple did not honor the trip insurance I purchased through them. After hours on the phone, I was able to secure a refund for my hotel and transfers. I was told I would receive airline credits; however, Apple never canceled my flights, and therefore, the credits were never issued. To get anything rectified, you will spend hours on the phone with very little help. I would NEVER book a trip through them again. The rest of my family were able to travel and said it was a nice experience, but I will never book through them again.

DO NOT USE APPLE VACATIONS! I did not do my research and booked through Apple Vacations. My boyfriend had a heart attack 2 weeks before our vacation so I chatted with an Apple Vacations representative to ask about options. The representative told me I should cancel the vacation and take travel credit and go another time. I even asked about changing him out to my sister and was told I should cancel and take the travel credit because it would be costly to change a person. I did what the representative told me to do and then Apple Vacations refused to give me travel credit. I told them I did what their agent told me to do and they still refused travel credit. I've requested a copy of the transcript of my chat with their representative and they refuse to provide it because they know they committed fraud.

Terrible vacation! It started off with our flights being delayed so we would miss connecting ones and could not get to our destination for over two days! Bought new flights. It cost over $1200 and now Apple Vacation has to investigate it. It takes 30 to 45 days for any type of refund if I even get one. Also once arriving in Mexico, our hotel, which looked very nice had been conveniently changed to a different hotel. Food was not good. Subpar vacations is a terrible company. Don’t use them.

Apple Vacations charged us $270 upfront for insurance when we only needed to put down $100 deposit for the trip. Final payment was due 30 days before our trip. We cancelled and received our $100 back. We paid $270 upfront to protect $100. This has to be illegal.

I bought a $6,000+ all inclusive vacation to Cancun, Mexico. Air fare from Denver, CO was included. The airline I was put on was Frontier. I did ask the sales rep what the cost would be for baggage, and I was told to check with the airline, because he didn't know, and he explained to me he did not work for the airlines. I did buy the trip, and thankfully, I purchased trip cancellation. When I contacted Frontier Airlines, I was told that the roundtrip charge for 1 checked bag, and a carry-on for both me and my wife was $515.00. I decided to invoke the trip cancellation, which cost me around $456. This was the only charge that would not be refunded to me.

For my trip home Apple required a transfer to the airport 3.5 hours before the flight thus wasting my time. Just to get this information I had to spend approximately 45 minutes on the phone being transferred from one bureaucrat to another.

I booked a trip in Sept 23 to Antigua for a week. It was amazing! I have used them in years before to Costa Rica. All of my trips have been great and is what I expected. There was a mess up with American Airlines but that wasn't Apple Vacation issue it was a airline issue. After reading these reviews I needed to say that sometimes people have poor planning that isn't everyone else emergency! I have had nothing but good experiences with Apple and will use them in future!

Do not, under any circumstances spend your money with this company. I called to book with one of their agents as I had a specific need that I wanted to make sure was covered. I was traveling with my family of 5 and my 2 elderly parents with health issues. They needed a double bed. The resort had 2 levels, with the preferred club offering access to more restaurants, pools, etc. As we were traveling together, I wanted to make sure we could ALL access the same things and stated the same to the agent. The booking with the family of 5 was booked in a Preferred Club room and the other was booked in a regular room (only room available at the time with double beds). The agent called the hotel and assured me they could upgrade to Preferred Club at the hotel. But I should book now to lock in the rates...

We booked a 4 day trip to Cancun for just over $1500.00 All-inclusive. The day before we were scheduled to leave we went online to pay for luggage and choose our seats. In the process of submitting the page came back and said the trip was cancelled. I panicked and called immediately. After hours on the phone with several different agents trying to rebook, I was finally told I was not able to book it and would not be getting my 1500.00 dollars back. It broke my heart because we worked so hard to save for this trip and had our bags packed to leave. We were excited and talked about it all week. I don't know how they can get away with just taking people money!

We booked a package through Apple Vacations. 14 hours later the airfare was cancelled and we could not get to the destination without 2 days of travel each way for a one-week trip! We cancelled. They would not refund the entire amount. They kept nearly 10% of the package amount ($460 on a $5200 package).

I booked our vacation online. There were no questions or options clearly posted to add travel insurance to my trip. I thought it would come up at the end. After I finished the booking I realized I never added it anywhere on my confirmation papers. When I called back right away the lady I spoke to said I needed to call back at a later time. I emailed the company as well. The next day I received an email saying that I could add that on by going onto the website but I didn’t see anything on the website so I called. I was told the price would be 279 a person instead of 230. When I questioned the man he looked into it and then said I’m not able to add it on since the trip was paid in full. I was never told there was a time limit.

DO NOT BOOK WITH APPLE VACATIONS. We had a trip planned for June 2023 to Jamacia and my fiancé's passport did not come in time despite ordering it months in advance. We called to reschedule our trip with Apple Vacations and this took over 38 days to complete (no I am not joking, I have pages of notes in a notebook from every day regarding who I talked to and what I was being told-which was MANY different things).

I booked a vacation to Montego Bay, Jamaica through Apple Vacations back in May 2023 for travel dates of 9/21/23 thru 9/26/2023. In August 2023 I reached out to Apple Vacations to add my cousin to our trip. I called and spoke with an agent and had her added and had my credit card charged on the call for her airfare and her room at the Riu Montego Bay resort. When we arrived they had no record for her room reservation at all. I was forced to pay for her to stay in my room for an additional $880.00.

Booking with Apple went fine - online, no problems. However, our flight was canceled and we had to reschedule for the day before. We had to call Delta separately but got it taken care of easily. Then, we called Apple to add another day to our reservation. After 2 hours on hold, it was determined that the hotel was full and that was all they could do. I called again, and this time it was over 3 hours, but they called the hotel and got a room for the extra night. They said to pay the difference at the hotel. Next day, the new itinerary is sent out with no extra night added on, and a week later, we got a notice that we weren't paid in full and our trip would be canceled if we didn't pay, so we did.

Booked a vacation for the family to Cancun. GO SOMEWHERE ELSE. Found a price cheaper, same exact dates, etc. Called within 24 hrs. They refuse to honor. Tried to cancel and they said I was not getting back the insurance. I paid 1200.00 with Apple Vacations vs. Expedia 898.00. Never will I Purchased vacations with them again.

I am sad to say, I used Apple many times in the past before they were bought out a year ago, but will NEVER use them again. This last trip all traveling parties purchased travel protection, like we always do, but when one of the parties couldn't travel due to a death in the family, I spent endless weeks and hours on the phone and emailing the company to get a travel credit. Then when they finally issued the credit they had shorted me almost $1500. After months of dealing with this issue with no resolve and employees that can only answer phones not help resolve anything, I have given up.

Due to a weather situation our flight was canceled. Booked for the following day. Of course I contacted Apple to see what we could do about the lost day and do a day shift. Contacting Apple Vacations is the most stressful dissatisfying experience. Representatives all tell you something different. After spending almost the entire day on the phone all I got was a lot of different answers from different representatives. Hold times are over an hour only to be disconnected at times. Every time I spoke to representative, they said that they took care of it, or it was being handled and they would be emailing me and the hotel. In the end, nothing was taken care of by Apple Vacations. Arriving at our hotel Apple representative was supposed to do a date shift due to the delay a flight due to weather.

Apple responded to my concerns, however I am still not sure if it will or will not be resolved in a timely manner. Discussion has been moved to private email/responses.

I booked a vacation with a group. One of my travelers was not able to travel. I called United who told me since I booked a package with Apple then they would have to cancel and issue flight credit. I called Apple after being transferred several times and was supposedly issued flight credit for the United flight, I was even given a cancellation confirmation # for the flight and baggage fees. Now I am trying to use the credit but no one at Apple can seem to find the flight credit even though United shows it on their end, they said I would have to go thru Apple to use the credit. After at least 6 phone calls with me being transferred multiple times and given the run around I was told that I don't have flight credit to use. So basically I paid them for a flight that they issued a credit and confirmation # for but now have no record of that. I am furious and will never book with them again or recommend them. They offered no resolution or any type of compensation.

Booked a vacation for the family to Cancun for the first time since all the COVID silliness. We had to move to dates only due to a death in the family. I purchased the travel protection and we had to use it to move the date. Purchased it again. The dates for the rescheduled trip approached and we had to sub in another family member for a child who was double booked. Still taking the same number of folks, just a different name. A week prior to the vacation, everything went sideways. Apple sends an itinerary without the correct names on it for air and hotel. I contact them and get through their broken English speaking representatives to try and get the correct list of names. Nothing. I call once a day asking to get a corrected list. The wrong names are still attached.

Worst experience we’ve ever had. DO NOT book through Apple Vacations or Frontier Airlines unless you want to be on an overbooked delayed flight, experience the worst customer service and not even get to sit in the seat that you paid extra for. Will never book through Apple Vacations or Frontier again.

We moved hotels during a spring break trip due to unsafe conditions, Apple assured us doing so was okay and we’d get a full cash refund. 2 months later they are still fighting us and denying us the refund, after we have now paid for a second hotel so essentially 2 trips with them. We even bought trip insurance. They are not truthful and give nothing but the run around, they should take some accountability yet they are refusing to do anything. Extremely disappointed in this company and will warn everyone I can to not use their services!

All of their "representatives" sound like they are coming down from a ** overdose. I spent AN HOUR in traffic trying to reschedule a vacation that I paid in full $1578.00 for. After an hour on hold with a "REP" who kept on saying that no Delta flights were available when I was asking over a year in advance!! I asked him repeatedly if it was too far out in advance and perhaps that was why it was not showing up at all, and he completely just dodged the question. Turns out I was completely right.

I booked a trip for my husband and myself through Apple Vacations, whom I have used many times before. The day of travel I received an email from Frontier stating that the flight was delayed 2 hours. I knew we would miss our connecting flight so I called Apple. They told me to go to the airport and talk to Frontier since there is no number to call. When I arrived at the airport then I found out the flight was delayed even longer. I spoke to the agent at the baggage area who looked up flight information as well as I myself did and found out that we would miss our connecting flight in Atlanta. He told me to fly to Atlanta and it would become their problem to figure out. He also said it looked like I would have to fly from Phoenix to Atlanta-Atlanta would probably have to fly me to Orlando then fly to Montego Bay arriving on the 17th. That plan was obviously ridiculous so I called Apple again and they said the best option would be to cancel all together.

My wife and I booked a trip through a travel agent who used APPLE VACATIONS. Flight on Frontier Airlines January 26th 2023 was cancelled 10 mins before take off. Frontier says the pilot didn't bring his passport. Sounds like ** but OK. NO CALL, TEXT, EMAIL from APPLE. NOTHING. NO HELP. They left us hanging at the airport. I book my own flight down to Cancun for the trip. Ended up being able to go still. Here is the catch! It has been 3 months and no refund for the flight. Not an Email back, Not a call, Not a Text! They never did anything to help get the mess straightened out. Took our money and RAN...

Beachbound Vacations a division of Apple absolutely ruined our vacation and refuses to reimburse us for their mistake. My wife and I booked a vacation thru them to Cozumel, Mexico for April 2nd -8th 2023. When we arrived at the airport on the 2nd we were told that our flight on United Airlines had been cancelled and we wouldn’t be able to be rebooked until the next day. After further discussion with the agent she told us that United had notified our 3rd party agent (Beachbound) at 9:07p.m the previous night. Beachbound never called or texted us!

Booked a trip on Apple's website. Made our choice of an upgrade on our hotel to an ocean view suite and paid the extra fee. Once I received my confirmation it says an street view suite. Why would I pay so much to enjoy a street view? I reached out several times to customer "care" emails and chats. I finally got in touch with someone through chat and was told the room I chose is no longer available. Maybe if someone would shown any concern when I contacted them months ago I would have the room I paid for. Apple reps did not even offer any type of resolution.

Don't Don't Don't book a trip with Apple Vacations. I booked airline tickets and hotel to Las Vegas with them and I ended up paying for the hotel twice. The hotel charged me for the nights and I spent even though my itinerary with apple vacations included airlines ticket and hotel. I called customer service and after many emails with their customer service they told me the hotel charged for fees and taxes, and won't refund. The hotel wouldn't have charged me if they got the payment from Apple.

NEVER EVER book your vacation through Apple. You’d be better off booking it all by yourself considering the amount of help they offer which is ZERO. My friends and I booked a group trip to Mexico for our friend’s wedding and we had an absolute nightmare experience with this travel agency. Our flights were cancelled and moved around due to bad weather in our connecting city and Apple vacations was completely USELESS in the rebooking process. We had to do everything ourselves. We had to pay for our own hotel rooms when our flight got cancelled. We had to pay additional money for a shuttle, ferry, and taxi when we had to fly into mainland Cancun instead of the island Cozumel. And we had to organize it all ourselves.

We booked a Disney trip with a travel agent to travel right after our daughter graduated kindergarten. We booked in Feb of 2020. We put 1k down and were excited to travel. Covid hit and for obvious reasons we were unable to go. We called to cancel and were told we had 2 years to travel. Last year we went to use the money for a Mexico trip and Apple stole our money. They said we didn’t fit the timeline, even though we did. They would not produce any proof that we were told differently, only stated we were told 2 years from the original booking. The agent told us wrong and Apple told us wrong.

Back in October, I contacted Apple Vacation via email regarding a Vacation that I preferred to book with an agent (not online). Immediately after, I got an email confirming my email was received and would be answered in couple of days. Did not happen. Next; I called and spoke with Morgan, who promised to send the reservation for our preferred hotel and flights via email by next day, I let him work on it several more days, then had to call back, without receiving an explanation, rather giving him another chance (in the meantime we lost our preferred hotel and preferred dates).

On December 21 my family of eight had a vacation booked to Punta Cana. We booked this through Apple Vacations. Through no fault of our own Frontier airlines canceled our flight two days in a row and then could not get us another flight for five more days so our vacation had to be canceled. The hotel agreed to give us a full credit with no penalties and the airline agreed to give us all of our money back. Apple Vacations now has all of that money and refuses to give it back and will not give me a timeline of when I will get it back. I can’t even book another vacation because I have to use a travel credit through Apple vacations again. Their customer service is nonexistent. I have sat on the phone on hold for three hours and have been transferred to three different people and nobody can tell me what is going on. All they keep telling me is that it’s someone else’s fault and I will just have to wait. They can’t tell me how long I have to wait either.

After I let my frustration settle down, we were able to get someone on the phone who was able to help resolve most issues. Disappointed still but we are still getting our vacation. Just not to the original resort we planned on. But Apple did pull through with the help of Cher. She was awesome considering I was pretty upset. She never got flustered and remained calm even when I got loud a few times.

This is the worst place to book any vacation experience! They lie to you and rip you off! If you have any problems with your booking after booked they do not help you. They try to charge you more money and blame it on you when they book it for you. There are so many hidden fees. Stay away.

My decision to book with Apple and the location Iberostar Costa Dorada was predicated by the fact that the resort offered a gourmet restaurant, Brazilian Steak House. Upon arrival we were informed that the Steak house had been replaced with a Japanese restaurant over 5 years ago. Some Maps given on check-in, still show the Brazilian Steakhouse along with a huge plastic blow up of the map in the lobby right next to check in.

I booked a trip on 10/20 thru @applevacations for a bachelorette trip. The accommodations selected were for “Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino” for 3 Diamond Club Luxury Ocean View Rooms. After receiving the booking confirmation, I noticed my booking confirmation hotel room description did not match and the advertised description that is being advertised on their website. I booked 3 "Diamond Club Luxury Ocean View Room (advertised) but the booking confirmation displayed it as “Luxury Room”.

Trip with family to Puerto Vallarta to stay at all inclusive Sheraton Bougainvilias. Followed the online booking prompts for all inclusive. Wife standing behind me watching. Booked completely online in September for a trip November 19-24. Everything went smoothly traveling there and upon arrival at front desk was informed my reservation was not all inclusive. I immediately called Apple Vacations and was informed that my receipt did not say all inclusive. I looked up my receipt and sure enough it did not say all inclusive. I paid 1360 USD to the front desk for all inclusive at this point. Discussing the online booking with my wife the whole time. We both absolutely remember going through the all inclusive booking option so we decided to try again and did the same thing minus payment of course. All the way through the booking process it says all inclusive apparently up until you pay and get a receipt.

Just book your flights and hotel directly. Apple vacations doesn’t provide any service. Closer to our trip, we were charged an added $1000. It was supposedly in the fine print & they would be of no assistance.

They told us that $1,500 resort credit is used for spa, room upgrades, excursions, room service, etc… but NO, it’s a coupon booklet. My sister and I asked 4-5 times giving different scenarios and kept saying, "Yes, you can get couple massages, excursions." But no, it’s a coupon book. Useless, never Apple Vacations again. I don’t like dishonest, games, lies ever.

I was concerned about needing a checked bag. I thought we paid for one at booking and we did not. I called 11/2/22 which was over 2 weeks prior to our trip to add it on. The agent told me we had one in the reservation already booked. I said ok. When I checked in for the flights I noticed the boarding passes have no checked bags. I spent hours on the phone and wasted my time on 11/18/22 with Erika ** Contact Center Reservation Specialist who could do nothing to assist me. Said I have to do it at the ticket counter with Allegiant. On the Saturday before Thanksgiving, I was trying to avoid that! I even tried using Allegiant apps, but because this is a charter you cannot do that either. What a nightmare, I will never book Apple Vacations again!

Had an allegedly wonderful Christmas trip to Vegas set up with the family. A few weeks before the trip my father's health began to fade. We had to cancel the trip. The Apple Vacations representative told us that the travel credits and vouchers were fully transferable to anyone on the original booking. However when we went to transfer the credits to the one family member that had the ability to travel they said only the person's portion of the voucher could be redeemed and that only the original people on The trip could use Said credits. Meaning less than a quarter of the 3 grand was redeemable.

This company has poor communicates and inexperienced employees. We just wanted to make a few changes and it took numerous emails back and forth. We had cancel a trip booked in April for a December holiday trip. One family member had to cancel and they had to rebook the whole trip for December price. It almost doubled in price. They lack good business practices and do not want to please the customer. Beware. Do not do business with them.

I had booked a vacation to Ghana, Africa for months and when I called to verify my condo rental that was booked through Apple Vacations, I was informed, in fact, there was no booking at the place I picked and paid for... And this was 9 days before I was suppose to travel to Ghana. Apple Vacations would not speak to me and informed me that I needed to speak with only my travel agent but she also wasn't able to obtain any information from them. They attempted to offer my money back but it would take 30 days and I would have to come out of pocket to find another place to stay. I would never book with this agency ever again. They offered no explanation for their negligence which caused me to have high anxiety and panic attacks. I almost didn't want to go.

If possible I would give Apple Vacations a negative rating. I booked a vacation for 19 family members to celebrate birthdays. We were familiar with the Hotel having visited several times in previous years. We relied on our past experience and Apple Vacations website that had the property still classified as a six golden apple. They published pictures of rooms in pristine condition from days gone by and a beautiful beach with Caribbean blue water. They lure you in with fraudulent/misrepresentation and once you get there and find out that you've been had you are at their mercy and have no recourse. We were told on our way to the hotel by the Apple Representative not to drink the water because it was contaminated.

I bought a trip for two to Puerto Vallarta from cheapcarribean.com with an add on serene snorkeling trip from puerta vallarta adventures and added transportation to the package managed by Amstar. My transportation did not arrive to take me to the airport even after calling almost making me miss my flight. The serene snorkeling experience to the marietas islands was a false advertisement for essentially a booze cruise with 10 minutes of snorkeling in 7 hours. The boat blasted music which made sure there was nothing serene about it or animals around as the trip was advertised. I would have paid to get off of this boat as it was not at all what was described. I just wanted my money back for the transportation that never arrived and was ten times more than the local fares and a refund for the add on package since it wasted an entire day of my trip. The parent company, Apple, would not refund me anything and simply offered me free transportation on my next trip with the which will NEVER happen. It took over six weeks to get this response and around 10 phonecall and more emails. Horrible company, amstar was horrible, puerta vallarta adventures was horrible, and the parent company apple is horrible to deal with. Do not get your vacation through any of these companies.

I booked a stay in Jamaica (Palladium) using Apple Vacations July 28, 2022-July 31, 2022. The first issue was my flight. Apple Vacations hadn’t informed me that at Hartsfield Jackson Airport Frontier Airlines only flies out of the domestic side of the airport so of course I was in the international airport. I was going to Jamaica which usually would be international. However I missed my flight was unable to set up for my birthday which was the 29th of July which was my rescheduled date to fly out. Apple vacations failed to inform me. I arrived at the Palladium around 7:30 pm so I hurried changed clothes, had dinner, my birthday had been ruined.

My husband and I recently took a trip to Cancun, booked through Apple Vacations. The resort we visited was one that Apple Vacations advertises on their website. The resort was awful from the moment we stepped foot on the property. Nothing was as advertised (resort amenities and features, upgrades, etc.). The resort was in complete disrepair (the air conditioning didn't even work). We paid extra for upgrades that were actually standard (ocean front) and for some upgrades that didn't even exist (preferred club status, which was supposed to give access to a members only pool and several other amenities the resort didn't even have).

6/18 I purchased hotel and flight through a travel agent for 6 people. Travel dates: 8/25 - 8/31. Cost: $4,175.40. 7/6 I needed to cancel through the travel agent due to an event conflict during the same time. 8/1 I called Apple Vacations to check on the status of my refund and was inform I would only receive a travel credit because I didn’t purchase travel protection. I didn’t purchase travel protection because I wasn’t aware of it when I purchased nor was I informed when it was canceled. After hours on the phone with Apple vacations rep and a Supervisor I was told I would only receive a travel credit in the amount of $871.98. I was charged $100 per person for cancelling and was inform by the Supervisor that Alaska Airlines charged a cancellation fee of $2703.42. I specifically purchased refundable airline tickets.

Updated on 09/11/2022: I am writing a second review dealing with the Hyatt ground who owns Apple Vacations, AMR and Sunscape Curacao. I have literally wrote letters of complaint to Hyatt, AMR resorts and the Sunscape Curaco. This has been going on since June. The resort did not offer many of the services in our itinerary. It was entirely misleading. We are out an extra $1000 we had to spend in food and taxis to leave the resort to eat. I was asking for compensation of this amount. I also paid $400 to upgrade the room to oceanfront and was not given the right room type and given room with obstructed view.

I booked my family vacation through Apple Vacations, and flight ended up being canceled through American Airlines, so we had to book new tickets through another carrier. Our vacation was booked with over 20 people, so everyone contacted American Airlines for the refunds. Since Apple used their own company credit card to book my ticket…. WHY IS THE QUESTION… they would be one processing my return.

Planned a group trip and purchased insurance. Was told I would receive the full amount back BUT Apple Vacation took $300 out of it for penalties for canceling. I have emailed them, called them, filed a BBB complaint and still haven’t received a response. It’s time for a class action lawsuit.

I booked a flight for Feb 7 2022 through Apple Vacations. Purchased the travel insurance in case flight got cancelled since I was travel in winter. Flight cancelled on Feb 6th. And Apple Vacations is denying my claim to be refunded for the cancelled flight. Never will I use them again.

Booked through Apple. Apple Service rep said confirmation sent and I did receive in email. Went back and forth to get confirmation. Finally 1.5 days later confirmation to confirm flight and accommodations was received in my spam mail. So Apple had the problem with their email server but they said I lost out on airline flights and would have to pay $800 to get me and my family of four back on the flight I had chosen. Well I broke down and paid. Doesn't end here.

Every time I call the 800 number about my reservation I get no dial tone and automated message that all circuits are busy. Don't use them. Customer service is bad and the website is not user friendly!!!

On 3/30/2022 I found a travel vacation website Apple Vacation and wanted to book a travel package. I booked a package for $2,771.09 which included 7 day all inclusive resort plus airfare. When selecting the flights, I selected a non stop, main cabin ticket. I work for an airline company and I knew I did not want a basic economy ticket because this type of ticket doesn't allow for seat selection and you're forced to wait at the gate the day of travel for airline to select any available seat for you. You risk not have a seat the day you show up. I paid extra to ensure I was going to have a seat once confirmed.

I have used this company a dozen times no problem! This time was worst experience… Landed in Mexico to find out at the airport Apple had cancelled my hotel and transportation reservations! Don’t use!!!!

We went on vacation the 1st week of April and had to cancel one of our travelers. We paid for travel credit insurance to be used for a future trip. We have been fighting to get this credit for weeks now, no one can give a straight answer. We found out today that they are saying we only get a 3rd of what we are owed. I paid for luggage and that was refunded back to them and they are also trying to keep that which was never paid to them ever. It's incredibly frustrating that a company can be that dishonest.

We bought a vacation trip to Cancun back in March 2022, had a problem with my passport and had to cancel it. Had travel insurance and was told we can get full refund if canceled. So that being said and with policy on hand which clearly says "Refund can be made at ANY time prior to departure and refund will be made in the original form of payment" and now my question to Apple Travel, "Did I pay you with a Travel Credit?" No I didn't. I paid $1400 US dollars and $100 in a travel insurance that doesn't work and even if I cancel you will take those $100 back. Now the ordeal. Called customer service and a lady answered. After asking us couple question with no explanation left us on hold for over 50 minutes, so we decided to use another line and call again while waiting.

I paid a deposit on a trip to Mexico via a travel agent that booked through Apple Vacations. I purchased insurance and was told that if I did cancel I would receive a refund. I did have to cancel the trip and was told I would get a travel credit. I was surprised because I thought I would get a refund and was told I didn’t get the right type of insurance for that. I have been in contact several times about getting a refund for a deposit paid on this canceled trip. March 15th, I spoke with Antonio. After our conversation, I was told that I would be receiving a refund for my deposit. I was told he was going to email accounting and that they would contact me 10-30 days from our conversation telling me about the refund. I heard nothing and received no email.

Apple Vacations is the worst travel agency I have ever worked with. Easy to book with them, but if there is a problem...you are left on hold for hours on end, always told you are not talking with the right person and they transfer you again and again. I'm up to about 4 hours today and still holding...Transferred 3 or more times and on hold again. I would not recommend them to anyone. Wow....how do they stay in business???? Buyer beware! Just think, we purchased the travel insurance too. Interesting you can't get through....

I paid for the trip insurance. I was supposed to get a credit because my son back unbacked out of the trip.. It took them a year to get me the credit. I have spent countless hours on the phone with many do different representatives. I could not get a straight answer from anybody. Nobody knows what they are doing. I get a different answer from everybody I talk to regarding where I can use this credit and how I can use this credit. 1st they tell me my credit is expired. So every time I manage to get ahold of someone, I have to explain all over again and provide proof that I have the credit and when I need to use it by. I tried resorting to sending an email. I got the same response from whoever was responding to the email. Claiming that they reviewed my account and solved that my issue has already been resolved. In no way shape or form has my issue been resolved. I am at my wit's end!!!! And forget about getting a supervisor on the phone.

My family and I spent over $9,000 on a holiday trip which unfortunately had to be cancelled when one of us got Covid-19. We did not get any refund from Apple Vacations. Worse, we could not even get them to reply to our pleas for help. Apple's "customer service" strategy is to ignore the customers and hope they just go away. We waited 90 days as instructed, with no answer. So we asked again and we were told to wait another 7 weeks! The phone number were provided did not even work. We spent $9,000 and got nothing, not even a reply.

First be careful when you deal with Apple Vacations! Short - you will never see your money back, they give credits and is like use it or lose it. So, fast forward you don’t want to lose money, you book another vacation, but you pay additional 50% of the additional price with all penalties, prices changes… My story is long, I lost $1,200 because no refunds, just credits! My advice - STAY AWAY!

Don't ever book with this company!!!! I had a credit. It would not let me reserve online so I called customer service. After 3 agents and countless hours (they would NOT let me speak to a supervisor) I spoke to someone who told me that my credit was expired and nothing could be done. That’s other customer service rep told me to provide documents as to why I didn't travel during the time frame. Also was told why am I requesting to speak to a manager since they will give me the same answer. Each time they refused to transfer me to upper management. I have continued to email, call and get no response. So I have lost over $400 in a certificate and tried calling their headquarters and cannot speak to anyone. I have tried customer service and that is a total waste.

TL;DR: You get what you pay for with Apple Vacations and if something goes wrong during your trip, don't expect much direct assistance or even a speedy response. Myself and three of my adult friends decided to celebrate three of our birthdays (all of which fall around the same time of year) down in Cancun for an affordable break from the US Northeast's winter weather. When researching vacation packages, I stumbled across Apple Vacations who offered a ridiculously lower price than any other competing company or airline (this should have been my first red flag). I appreciated that the price included airport transfer and included plenty of detail so my group (who isn't very familiar with booking vacation packages) wasn't as unsure of what was needed prior to and during our trip. Unfortunately for us, this is where the positives ended for Apple Vacations.

I was so excited to book my first ever all inclusive resort trip!! Unforeseen circumstances came up and my friend was unable to come with me. I was not going to go out of country by myself. I called customer service to let them know I needed to reschedule/change or cancel at this time. I could barely understand the guy on the phone, very broken English. He told me we can not change the date of my trip. And they would not refund my trip either. I told him this does not sound right, I asked even, "Because of Covid you are not offering anything in the form of refunds or credit??" He said no! My friend called and spoke with a different customer service agent who told her they can not refund airline tickets at all but they would give credit for future booking when we were ready.

I am repeat Apple customer. The reason you go through a travel agency is to have someone to contact when things go wrong. Our flight was cancelled. I waited 1.59 hours on the phone with an Apple representative to be told they could not help us and we would have to rebook our own flights. The rep was supposed to contact the hotel. I was to call back with the details when I rebooked. I was on the phone for another 2.57 hours when I called back. The hotel and transportation company where supposed to be contacted. When we arrived in Cancun we did no have transportation for the four people on the reservation. The hotel had not been contacted and cancelled our reservation. There was no one at the hotel to help us. Very dissatisfied. The Amstar rep at the hotel had to look into it the next day. Renee W

I’ve posted this on many sites. I just wanted to give a heads up to anyone who may be making reservations in the future. We recently returned home. We had a great experience at the resort but our weather delay at the onset and our return home was a nightmare! I’ve always made my own reservations through APPLE VACATIONS but when we had these delays and issues at the airport there was NO help at all! Several thousand dollars later we had to make our own reservations and flights for the next day to get home and of course APPLE insurance will not answer emails, talk to you, or cover anything! Any help or ideas are appreciated but at this point I’ll just keep putting this out there!

B2B Premium & Complex in Colombia. Hector refused to provide the Call Center Manager's name. I have been on the phone forever multiple times, placed on hold - the wait time is 1.5 hour. No resolution! Unacceptable, furthermore I will never use Apple Vacations again. It needs to be investigated and shut down completely.

My son, his friend and I booked a family vacation on 12/27/21 to Cancun with 3. We were flying out of St. Louis. Our flight was cancelled in less than 10 hours before the flight (Spirt Airlines) due to weather. Apple Vacations was not available to help. We were not able to re-schedule due to our work schedules, I immediately cancelled our vacation. I tried to Contacted Apple Vacations several times. Spent hours on the phone about a refund. I could hardly understand any agent I talked to, terrible English. Transferred, dropped calls, different departments, hours wasted.

On 12/31/2021 I book a reservation (**) for a vacation package of two nights for two people for a total cost of $979.28. Due to my grandmother passing away I called to cancel the vacation. As you can understand a vacation is the last thing on my mind. I called Apple and was instructed to call as soon as I had the death certificate, and I would be given an email to send the certificate to get a refund without any cancellation fees. I was advised all notes would be on the reservation. After spending over an hour on the phone to get the email address to send the certificate, I was told the refund can not be processed. Even after representative confirmed the note was on my reservation. My repeated request to speak to a supervisor, or get an email to write a complaint was ignored.

Updated on 02/24/2022: When this site indicates "Resolution in Progress", it seems to mean that I have written my review and that I received a boiler plate response that all reviews get... "Hi insert name, please send your booking number and contact information so we can best assist!" Apple has made no actual attempt to contact me via this site nor have they responded to my nearly two month old emails. See my review below. This company books your trip and they are done. You are hanging in the wind, do not expect any kind of service post or during vacation. All of the Apple company responses that indicate Apple is eager to help are a farce. They do NOT contact you. CRAP company.

We booked a vacation at an All-Inclusive resort through Apple Vacations. It was a great deal at a Secrets resort in Mexico that has not yet opened. We were FORCED to cancel our vacation because the resort opening was delayed and the resort would not be open when we were scheduled to be there... not our fault. Since this was not our fault, we requested a cash refund but instead they offered us two options that were at the same cash value but a much lesser quality resort. We did purchase insurance, however, my wife and I had been looking forward to this vacation for months now and had no intention of canceling. I find it absurd that Apple Vacations can't offer a cash refund when they offer you a service that they cannot guarantee. It almost seems like this was a scam. Now our option is to pay more money to get the experience we originally paid for or settle for a lesser vacation we don't really want.

I booked a vacation and had to cancel due to covid infection 2 days before my trip. Call the agency immediately and even though I had insurance on the trip I was told that I would not be able to get a full refund. I was told they would contact me with what my refund total would be within 24 to 48 hrs since it was the weekend. 4 weeks later and multiple calls that have been dropped upon transfer from one department to another and literally hours on hold, I still haven't talked with anyone to resolve this issue or obtain any information. I do not fill out complaints or do reviews, but this is unexceptable!

My partner and I booked a family vacation on 4/1/21 to Costa Rica with 3 other couples. We were only ones flying out of Detroit. Our flight was cancelled in less than 8 hours before the flight. Apple Vacations was not available to help. We were not able to get another flight to reach our connecting flight. I immediately cancelled my vacation. Contacted Apple Vacations several times. I was told in November and December I was receiving a full refund in 60 days. January I am told I'm not getting refunded but only a partial credit to be used by the end of October. Unacceptable, we can't fly anywhere with this pandemic, furthermore I will never use Apple Vacations again. They lied to me twice! Reported to the BBB also, still waiting for a resolution.

An impending weather front was going to arrive the day of our vacation departure. To avoid delays we attempted to push our up departure date and extend our vacation by one day. Prior to calling Apple Vacations my wife checked out to be sure that flights would be available and indeed there was a flight going out on the same carrier at the same time a day earlier. There was also another flight going out a few minutes later on a different carrier at a lower price. We called as soon as the service department was open and after a few minutes were connected to an agent. We explained the situation and he indicated that he would have to transfer the call to another agent, the call was dropped. We then returned a call and after nearly an hour wait we were connect to another agent. We explained our situation and indicated whatever she does don’t cancel our original booking until she is able to book an appropriate new flight.

I purchased a trip through Apple Vacations in June 2021 for a vacation in January 2022. At the time I purchased my vacation, I was also told that I had trip insurance and could cancel for any reason. After paying my final payment in December 2021, I was issued my travel documents as well as a reference to my Travel Insurance through Trip Mate. My group had to cancel six days before our trip because the Turks & Caicos had reached Level 4 -- highest Covid level. Upon cancelling, we were told that our policy only provided for a travel credit. We were never told by our travel agent that there were different policies we could have picked from.

My wife and I all packed arrived at airport with Itinerary in hand and flight reservations confirmed to get our boarding passes and found out they were not paid and flights canceled. We paid the travel agency at Odyssey travel in Altoona Iowa in full for a whole package to see the Northern lights in Alaska which you want clear skies for and the weather said those days we picked were good days for clear skies. But could not go because Apple Vacations did not do their part, no fault of ours. Now I still am trying to get my money back for their mess up. Looks like a attorney will be needed. Do not use this company.

We booked all inclusive vacation through Apple Vacations (Ocean Coral Springs Jamaica) and it was horrific from the start. Apple allowed the resort to dictate the ridiculous solution. Beyond Worthless.

When our flight was cancelled just before boarding we knew we would miss our connection to PUJ - we called Apple with another flight number from the same airport, cheaper, that would get us there on time. They said we had to stay with the new flight that was booked for us and a new connection would be made - this resulted in us checking in at 11:40 pm on day 1 instead of 2:00 pm- and losing 25% of our trip - Apple would not credit us this day -even though it was 20 min - it still counted as a day. We were told if we had waited for midnight to check in, we would have been credited. They were awful to deal with and just want money without providing a service.

Went on the Internet last night to book a vacation from Pittsburgh airport to Las Vegas Nevada from April 16 to the 24th for my anniversary. Got cleaned the end of the booking. Entered my charge card numbers. They deducted the money from my account. It said, "Processing your reservations". Then it said, "Try again". Check my bank account after this happen. They deducted $2239.58. Tried to get back on the website to see if I could get my confirmation numbers. Website took me to the home screen. Called this morning. They told me there was nothing they could do for me. I had to go to my bank to try to get my money back.

We booked an Apple trip through a travel agent. We were supposed to go in the fall of 2020. Of course like many other things it was canceled. We were making payments. I had insurance. They kept the insurance money and a percentage and gave us a credit. Just recently our agent informed us our measly credit expired and they refuse to bring it back because people are traveling right now, so why should they? This is a gross practice. I have no need to be in a foreign country and possibly get sick or be sick when I arrive, not knowing. Especially right now, January is 2021 when the cases are higher than they have ever been.

We booked a vacation with Apple Vacations to have the security of assistance if need be while traveling- the feeling of a safety net. When we arrived at the airport after getting no alerts to find that our flight had been canceled, I tried, to no avail, to reach a representative. (The alert said I would be on hold for 25 minutes- I hung up after 2hrs.)

Updated on 01/14/2022: I have already written several reviews warning people that Apple Vacations is a Fraudulent company. I have provided them with all the information they requested - my itinerary number, email address, and phone number - yet NO ONE has reached out to me to resolve my problem. Apple Vacations is a fraudulent company. It needs to be investigated and either be held accountable for defrauding its customers or shut down completely.

I purchased a vacation to Las Vegas on the Apple Vacations website. On December 24th, I missed my flight. Despite calling every number I was given, sending several emails and finally speaking with a representative for 1 hr 51 mins, I ended up with cancelled hotel reservations that I was unaware of. At the end of the conversation with the representative I was lead to believe that everyone had been contacted to just shift my reservations and we just had to wait for the hotel to respond and we would change the return flight. I had already secured another flight to Vegas on my own. When I never received a response on my hotel accommodations, I called the hotel and they informed me, my reservations had been cancelled by Apple. So, if I had not checked I would have been in Vegas with no rooms.

We schedule a trip through a travel agent. When we had to cancel due to positive covid test we found out travel agent picked the incorrect insurance which cover the entire cost in emergencies. The refused to issue monetary refund although their system states it was booked through an agent. I will never use a company who does not care for the customers. I have started to reach out to every local, national news agency in order for this to be known. Stay away from this company!!!! Absolutely terrible. Reading the review this seems to be their bait and switch. I only see contact this email as their response to every review. What about reaching out to rectify the issue?

First time booking, all is well, until we get to the Puerto Plato, and no shuttle comes to pick us up, we got the taxi, and after 1.5 hours drive, and $80 later got to the resort, where they tell us that we are booked from dec. 5-13. All our resort and flights are for dec. 4-12. How in the world the Apple Vacations rep. all I know that his name is Williams, can send the wrong information to the resort I don’t know. First and last time will I ever use Apple Vacations.

I booked and cancelled my vacation with Apple through an agent and paid for trip cancellation insurance. I didn't receive a refund and Apple issued a travel credit. The agent hasn't received a response from Apple from her appeal, for a refund as she requested. This has been since the summer of 2021. I hope we all can file a class action and get interest on our money if we ever get a refund from Apple.

Our experience with Apple's customer service began (or didn't begin) with us leaving for the airport at 2am for our 6am flight to Chicago (then on to Punta Cana). We checked in the night before (only 8 hours prior to departure), but when we got to the airport, our flight was cancelled. We never received notification from the airline. The airline told us since it was booked through Apple, they received the notification. Not only didn't they contact us, they never updated the info on their site when we signed in. Our new flight wouldn't get us to our destination until late the next day. I went to Apple's online chat for help in perhaps getting a refund for the night we missed, I got a cut and pasted answer to call someone else, nothing more.

The agent my mother worked with, in Branson Missouri, misdirected her and talked her into buying a party trip. When she attempted to make changes to the itinerary she was informed that she could not make changes, effectively forcing her to make a stop in Las Vegas and pay for a hotel that she did not want, on both the initial and the return trip. My family and I attempted to make changes for her once she arrived at her destination but we were informed, by the airlines, that changes could not be made unless we went through the AppleVacations agent.

I booked my vacation through applevacations.com in December of 2021 to Cancun which was cancelled. After exchanging emails and phone calls, 11 months later I am still awaiting on my refund. The company stopped responding to my emails inquiring about the refund. I hope that there is a class action lawsuit based on the reviews I have read because the treatment I received seems to be the way that applevacations.com conducts daily business.

We traveled with Apple Vacations in June 2021, and our flight was canceled. We were never notified by Apple Vacations about the canceled flights. We then rebooked flights on a different airline and spoke to American Airlines. American confirmed that the flight was canceled and refunded our money back to Apple Vacations who was then supposed to refund us. American refunded them on September 11, I have contacted Apple multiple times asking where our refund was and have been told via email, no one will speak to you on the phone, that we will be issued a credit. That is not right and actually illegal because America confirmed that our refund was granted and we should receive our money back. Again no one to speak with and no one will even respond via email in a timely fashion. Awful customer service and experience, they have ruined our trip and we will never use this company again.

My husband and I booked a trip to Cancun for his 40th birthday with Apple 4 months in advance. 2 weeks before our trip the airline canceled our flight. Apple gave us options for a few flights that cost more than our original flight price or the option to find our own flight and get a refund for our ticket price. We found our own flight but we have to wait 30 to 60 days for Apple to refund us. This was our first trip out of the country and using a travel agent and it has been the worst experience ever. Do not book with Apple Vacations.

I had to cancel trip due to the country closing bars & restaurants due to Covid. Apple Vacations charged me penalties for canceling, and would only issue travel credit for remaining. Tried disputing with credit card, but Apple Vacations's fine print terms and conditions that are probably hundreds of pages long and just a check box, cover their behinds. Basically stole $6,200!

Had to cancel my vacation plan. I had insurance on the reservation but when I cancelled the they informed I would not see my refund for 30 to 60 days after the cancellation. No explanation as to why. Once I cancel that funds are my funds not Apple Vacation and I believe they owe me interest on those funds. I believe there are others out there being treated the same way. I will be referring this to my attorney for further action.

I bought the travel insurance and my daughter got sick with covid. We couldn’t go on vacation. One rep advised that I would receive a refund due to having insurance but I received a credit. I emailed Apple and no one has reached out. It’s been 10 days. I want my refund back. We need the money due to being off work for covid.

I have been trying to have a trip credit issued to me for weeks. My trip was canceled due to a hurricane. I cannot get a hold of anyone to resolve it. I purchased trip insurance. This is ridiculous. I have been calling and holding for hours.

I had travel booked to leave US traveling to Costa Rica on June 26, 2020 however due to covid-19 this trip was cancelled on 5/3/21. The American Airlines flight was cancelled on 5/12/20 as borders were closed at the time of planned travel. At this time, I had my travel agent release me to let me deal direct with Apple vacations for cancellations/etc. My reservation was transferred to Apple from my agent. Because of this I received a credit of $600 with American Airlines which I had until 12/31/21 to use. All other parties in my group received a 100% refund of their air travel but I didn't due to my reservation now being handled direct by apple. I emailed apple confirming my credit on 8/25/21. I called today 9/6/21 to schedule new travel today and I am told I have no credit. There was a $600 cancellation fee for my travel. They won't honor the emails x 2 from them confirming my credit, just saying NO credit! This is stealing!

Took a trip to Cancun and the third day we was in the middle of a hurricane. Frontier canceled our flight and we had to reach out to Apple Vacations to book new flights. So I emailed David and all he did was send a number for me to call. I was on the phone for over 3 hours with a representative; doing David’s damn job. I will never use them again.

We've had excellent experiences with Apple Vacations until 2019. Not sure if this is due to a change in leadership or they couldn't handle COVID. We canceled an all inclusive Mexico trip in March 2020 due to COVID. We were given a (now) confusing message to book within 90 days of December 2021. After several months of conversations in 2020 and even early July of 2021 of options for rebooking, at the end of July 2021 for the first time in a year and half suddenly they say, "No, you had 90 days from March of 2020 to book, not 90 days from December 2021. Sorry you lose all your money."

Suggest you don't ever want customer support from this company because you will not get it. Horrible customer service! Eternal hold for hours on end. Trying to go to a different department on a separate line will not work as Joseph (#**) would not even let me speak with a manager.

Booked a vacation for March of 2021 however had to cancel due to having Covid. I submitted a positive Covid test as requested. I have documentation that Frontier issued a partial refund to Apple way back in March which we NEVER received??? After further discussions with Frontier and additional documentation sent, I also have documentation that the total refund was issued to Apple but still NOT received. I received an email that 1/2 the credit will be applied but it will take 60-90 days...why?? Waiting another 60-90 days is ridiculous seeing this has been going on since March...this should have been resolved immediately and definitely before my rebooked trip in June.

Stay away from Apple Vacations, I paid for the upgraded insurance to be able to get a full refund. One of our travels couldn’t go and they won’t refund the full amount. They won’t answer emails and hang up on me when I call. I was told a refund would come in 30 days, then after 30 days I was told 60 days. After 60 days I was told a refund was coming in 10 to 12 business days then they only paid a little over half the refund. Every time I call I am left on hold for 2hrs and 15min before anyone will ever speak to me. This company is a disgrace. STAY AWAY FROM APPLE VACATIONS.

I have been trying to get a successful vacation executed since January 2020. Between Covid-19 and terrible booking and rebooking experiences, I will definitely NEVER use this company again. (We have used Apple through a travel agent many times, and it's been ok, but most travel agencies have either gone under or are remote.) I have 4 solid pages of notes with names, dates and what was done/not done.

I booked my dream vacation to San Juan, Puerto Rico through Apple Vacations approximately 3 months ago. The resort was recommended via Apple Vacations. I arrived in San Juan, Puerto Rico on Monday 4/26/2021 @ 2:20PM. My transportation picked me up @ approximately 3:30PM after a mix up and not having us on their list. I arrived at the hotel @ approximately 4PM. I was greeted by Nestor ** and he was going to check in my party. There were 4 people in my party. My party included myself and my three children, ages 18, 20, 21.

I am giving a no star rating because my experience was not good from the get go and if it wasn't for the fact that I would have been charged for a cancelation hundreds of dollars I would have canceled the vacation. I consider myself a very patient person and this company has put me to the test. We booked an excursion through Apple Vacations far in advance of our trip. When getting to our resort we were told that we could not go on that excursion because it was all booked up for the week and that we should contact apple vacations to get our money back which I did immediately.

This is worst customer service ever! Do not book any vacations with this company! They say you can get refunded due to illness, NOT TRUE! We had a Covid diagnosis in our party whom we have all been exposed to and no refund. I have been hung up on, placed on hold and nobody came back, told they had no supervisors or managers, and told we could not talk to customer relations/support. Talked to Tina who said she was part of the administrative team from calling their executive line and was told Covid was not an illness due to not being hospitalized or a severe form or even death. This company is absolutely horrible. I have all the documentation to prove this and even sent it to them through snail mail because I was told there was no email I could send it through.

Hello, I'm reaching out to express my frustration with Apple Vacations. In February 2020, we booked a trip to Mexico for September 2020, before Covid closed the world down. We worked with our trusted travel agent to book this trip; however, we were unaware she was booking said trip through Apple Vacations, or we would've booked our own trip. We have expressed our frustration to our travel agent as well, who said Apple Vacations was completely unwilling to work with us. Needless to say, we paid a $400 deposit in February 2020. Then in June 2020, we rebooked the trip to February 2021, thinking we'd feel more safe traveling and paid another $1168.50. Totally $1568.50 paid for this trip, that we ended up cancelling in November 2020, due to safety reasons while traveling.

Horrible Experience with Apple Vacation. Our Vacation did not go as plan and I have been trying to get Apple Vacation to help resolve the issues. Since March of 2021 I had nothing but hang ups and excuses. At one point I was told by customer service that I should be happy we used a profession pool for our 15th wedding anniversary. I have also been told no one is going to be able to help, in other words they don't seem to care about customer service. At this point I would not recommend anyone use Apple Vacation under the new management team. I even had the Better Business Bureau involved and they could not get an answer form anyone at this business. You will be left alone to fight your claim without any support.

I booked with Apple Vacations, my girl and I had a falling out, my portion was canceled a month before the date of the reservation, I was told I would get a refund for my portion. I have emailed and called with no response from them. I think this company is a scam.

Friday morning 5/7/21 my cousin and booked a vacation. We are going to the Riviera Maya at the end of October. We were booking online at the same time. When we got to the payment section we each had 2 different payment methods. We both counted down and pressed enter at approximately the same time. Hers went thru but mine did not. It kept saying the flight was unavailable and try back later. I tried it again and again about six times. Kept getting the same message. The price per the package online didn’t change. I decided to call the 1-800 number. I talked to one of the sales agents. She said the price is subject to change. However the price I kept seeing did not change. I said that is fine but it shouldn’t change when I am putting in my payment method. That is a bait and switch.

We booked an all inclusive vacation the beginning of 2020 and had to cancel due to the Pandemic. I was sent an email stating that we would be issued a full credit (even though we didnt have travel insurance) plus a 25% credit if we rebooked within 365 days. December, 2020 I rebooked, added two more travelers since now my son and his girlfriend are graduating from college (perfect timing). I was issued a travelers credit from the airline and was told my credit from hotel would be issued within 30-40 days. Still no credit. I have paid over $4,000 so far. Today (13 days till travel), I was told that I may have to pay the $3,106 balance and just get a credit for later travel with them. LOL LOL LOL are you kidding me? I explained I would NEVER be traveling with them again. And, if I get to the airport and they turn me around because I havent paid, the next person they would be hearing from would be an attorney. So, LETS GET TOGETHER!

We had our booked vacation to Cancun cancelled in May of 2020 because of Covid. We were offered a refund or an additional 25% future travel credit on top of what we already paid. We opted to go with the extra 25% and put it on a new reservation for 2021. Well this happened in April 2020 and when I started looking for a new vacation in March 2021 there still wasn’t anything that stated I had a credit with my reservation number. I tried online and got nowhere so I called the 800 #, got hung up on twice and finally spoke to someone that couldn’t help me. I got nowhere. I ended up having to find a local travel company that books through Apple to get anywhere. We both spent hours on the phone with them after we decided on a new vacation and was ready to book it.

On 01/05/2021 I booked a vacation to Punta Cana through Apple Vacations for my daughter and I. Along with paying IN FULL for the vacation, I also purchased Travel Protection Plus, knowing the way things in the world were, that it was very possible this trip may not happen and I wanted to cover my bases. On 02/25/2021, SIX days before we were scheduled to leave, I received an email from Apple Vacations that the price of my trip had increased due to air travel in the amount of $209.50 per person and was given the option to accept this increase in price or to cancel. Since this was due to no fault of my own and being unable to pay an additional $419.00, I cancelled the trip via email. After calling the only number listed to inquire about a refund, I was on hold over an hour without ever being able to talk to anyone.

Apple Vacations has been a horrendous experience. We booked a trip to Punta Cana in December of 2019 for March 2020. When the pandemic forced us to cancel, we rebooked 4 times in total (due to the pandemic/airlines and hotels canceling us). We finally booked domestic because of the COVID restrictions. In total we have spent over 50 hours on hold/calling/rescheduling/dealing with agents that have no clue what they are doing. AND they refuse to refund us, give us credit, or rebook. You cannot get ahold of any single person who can help you. I used a different travel company for a trip for 8 people and it was smooth sailing. Whatever you do, DO NOT waste your time and Money with this company.

Canceled a trip in November 2020 due to Covid restrictions and travel into Mexico was too risky at the time, and I still haven’t received my refund. At the time of my vacation purchase (September 2020), I purchased vacation insurance that stated I would get 100% of my vacation fees returned (minus the $179.97 it cost for the insurance), within 90-days of my cancellation. Still haven't received my money. I then filed a dispute with the credit card company and the travel agency/travel insurance claimed there was no cancellation per policy received, which is not true, and the credit card company reversed the charge. That's what the vacation insurance was for. It's a vicious circle! I have proof of policy, proof that I purchased the extra insurance to get a 100% refund, and nothing. I have been honest, transparent, and have done my due diligence, yet, I’m still out $3,500 plus interest.

Apple Vacations ensured my friends (2 ladies) and I, that we would receive a credit on a trip to Barbados that was unfortunately canceled due to the pandemic June 2020. The refund totaled $1350 ultimately $450/ea. We were informed of this credit for future use of airfare only with American Airlines. We called and were told our credit was due to expire May 30th if not use before then to book a flight. Once I separately booked through apple Vacations, my flight ended up costing $404 with American. I was called back by Apple rep and notified of a $18.80 hotel fee mandatory that I “must pay” that was not covered by my remaining credit of $46. I asked to speak with a supervisor (Hector **) who was very unprofessional yelling and telling me how upset he was with me after having a calm discussion with him regarding principles. Hector then proceeded by insulting me stating “it’s only $18.”

Absolutely awful and criminal company. Booked vacation 9 days ago. Was mislead to believe I could cancel anytime prior to the date full payment was due. I was never offered travel protection nor was it even mentioned. I am a first responder. Due to the current increase in Covid cases, I am not allowed to travel. This company refuses to refund my $1500 charge and instead offer travel credits which are useless to me. I was also denied adding the travel protection, that was not offered at the time of purchase, because apparently I can only add this up to 7 days after booking, not the 9 days it’s been. Mind you, the vacation is not supposed to be until July. Do not use this company, obviously I’m not the only one disgusted with the service, they have a 1 star rating as it is. This company committed grand larceny and is fraudulent, misleading, and criminal.

We have been on over 20 Apple vacations. We have always loved them. We have never complained. We bought the insurance, so we could be reimbursed if anything went wrong. We did our research. We went on a trip March 25-April 1. We specifically booked a nonstop, with the Apple agent. We were put on Spirit, which we hate, it was originally non stop flight ORD to Cancun. I did reach out to an Apple representative asking for a different airline. The representative told me that we could not switch and again said it was non stop.

We booked direct flights to Cancun in January 2020 with the promise that we could cancel and receive a full refund. Once Covid hit and shut everything down two weeks before our trip, the flight was cancelled. I have filled out their form multiple times and never have received a response. Their phone number is a joke. You cannot get through to anyone. I am hoping that this review stops just one additional person from losing their money. Right now I am $586 out. I am just sick over it.

So, the first booking was very smooth. I had no troubles. Canceling our trip because of Covid took a little longer but again wasn't hard. So here we are today. I attempted to rebook on our own online and it wouldn't let me. So I called. I sat on hold for 1hr 30 minutes to be hung up on 2x... Third time was a charm.. 3 hours of my life later another payment to pay the difference from our first trip to this one and I thought we were set. She told me I would be receiving emails with all of the information immediately. Well 5 days later and nothing about our credits. So I called again.

I have been going on vacation using Apple Vacations for over 10 years. They were also so good and responsive if you had an issue. A year or two ago they merged with FunJet. Since then everything has gone downhill. I always buy the insurance in case something happens. I also contains a price guarantee if the trip goes down. I used to be able to quick call and get the adjustment. Now all of this is farmed out to India. Their people don't know what they are doing. You will sit on hold for hours! They will not let you talk to a supervisor under any circumstances. Had our trip price go down...called and they said they couldn't do anything about with about 10 different reasons. I kept asking for someone else to look at this.

My girlfriends and I booked a trip to Vegas. When we made the reservation we picked the wrong flight home and realized it within the first 15 minutes after we made it. We cancelled it and rebooked literally right after we did the first one. We filled out paperwork for a refund. We were refunded two months later on our hotel but yet to have to be refunded on our flight. After speaking with Southwest airlines they refunded the company. Now the company is holding on to our refund!!

Purchased the Travel Protection Plan. Worked with an agent to get the booking correct. Was traveling with another couple. They said they could coordinate our travel. Took several attempts to get the bookings correct. Names were wrong, the couples were not grouped correctly. Received flight confirmation approx. 1 month prior to travel. Names were still incorrect. Purchased Travel Protection Plan, had to cancel trip due to pandemic and illness in the family. Was told by Customer Service that the Protection Plan I purchased only allowed for a travel credit, not a refund. Was very clear with original booking agent that we wanted a Protection Plan that would refund our money not just provide a credit. Very disappointed. Highly unlikely I will ever use them again.

Updated on 01/06/2021: I am still waiting on my refund. Now they are saying that they sent it to my credit card company and it's my credit card company's issue. However the credit card company has stated they have never received it. I do not believe Apple Vacations. You are best to stay away from this place altogether. There is a huge problem with this company and it's all over the internet.

I booked with Apple Vacations last year, but due to the pandemic I had to reschedule. You have to wait hours before you get someone on the phone and once you do it's a complete waste of time. When I went online and reviewed everything I saw that I was supposed to receive 25% extra applied to my reservation. When I called to rebook for March 2021, I asked how much I had to spend and it was about $500 less than I originally paid. I don't understand how they punish you and take your money for having to rebook when there is a pandemic going on and it's not our fault we had to reschedule. Then when I asked about the 25% they applied it and I had what I originally paid?

Updated on 03/02/2021: Wow, my experience with Apple Vacations has been horrible. I booked a trip last year with them and ended up not going in my trip where they ended saying that I had travel credit. They told me one date without advising that the hotel had a different expiration date than the flight. When we finally figured that out with the customer service which took a month, now I am trying to rebook and have been asked to wait for a reply from the hotel. It has now been 2 more months trying to rebook. Their sales department continues to put me on hold and says they will call me back with no follow up. They say they need to talk to their refund department to get the credit to roll over. Is this even a real business?

We have used Apple Vacations for over 20 years. Never a problem until 2020, we booked in January 2020 for travel in April, they canceled our trip due to COVID. Offered a full refund, however here we are in November, still nothing. We are out $4k and told, "Too bad. You didn’t have travel protection. Travel protection is not intended for when the agent cancels your vacation." What a racket! Do not book with this company. They will take your money and you will have nothing! Run!!! Do not give them a dime!

After having taken many trips via Apple Vacations, I was surprised and extremely disappointed by the lack of customer service and inconsistent pricing experienced during this most recent trip booking. Instead of paying online the final balance, I called to ask some final questions of a sales agent and when given the amount owed, was told I owed an additional $577 but the agent could not explain what the extra charges were. She said she would investigate it the following day and would call back. She never called and never attempted to remove what seemed to be a call-fee charge that cannot be explained or removed. Despite 10+ trips using Apple Vacations, this is my last one as I will never do business with them again after the disregard for customer inquiries about unknown charges.

My Trip to Mexico was canceled in July and I requested a refund and completed the necessary refund request. As of today’s date when I was suppose to leave for my trip I have to refunded. Chrissy L started I would be refunded before the end of the month and still nothing. I believe this is a fraudulent company.

After some fighting over the issue, a supervisor contacted us and got the complaint resolved and refunded our money.

Updated on 11/01/2020: We booked (paid for) a trip in June, 2020 departing October, 2020 and we had to cancel the trip. I cancelled the trip 30 days later July 28, 2020 (my wife and I lost ours Jobs). We bought the trip plus cancellation insurance and to Date Nov 1st, 2020 no refund was processed. On October 30, 2020 I get a voice mail stating they are processing a Visa (I USED American Express not Visa) TRAVEL CREDIT/ NOT A REFUND which may take 10 more Business days. I requested a refund not a travel credit. (What am I going to do with a travel credit if We can't afford to travel?)

Aruba instituted Covid-19 restrictions which required us to cancel. On June 29 I requested my refund and received an email reply that my refund would be processed. Despite phone calls and long waits I have not received a refund.

My husband and I planned a return trip to Jamaica for our 25th anniversary leaving on June 7, 2020. We were informed in May that due to the Covid-19 virus, our trip had been cancelled. Like most everyone else, we had purchased the travelers insurance. We are going into 5 months and have had no contact. I have emailed and called. All I get is a recording. I threatened a lawsuit in July if someone did not contact me with an update. I immediately rec'd an email apologizing and saying they were working on it. I sent another email tonight with the promise that as of Oct 15th I WILL be contacting an attorney. I understand that it is a hardship for their company having so many cancellations, but I have been patient and would like my refund. We have traveled with Apple Vacations in the past and are soooo disappointed in how this has been handled.

After going back and forth I received my refund in under 20 days. I’m glad they took the steps to resolve my issue since I did pay extra for their trip protection. I would recommend that extra trip protection to anyone planning a vacation.

They refused to refund me, then lied a few times saying they would, but still haven't and the last time I called and sat on hold for 2 hours I was informed they wouldn't refund me (after the last guy said I'd get my refund in a few days after being on hold for 3 hours). The airline canceled a flight, and even a basic traveler knows that entitles the customer for a full refund. They are a dishonest company and are trying not to give people their money back that is owed. Totally an incompetent and, in my opinion, corrupt company. Never again.

Run far away. Enormous hold times and unhelpful reps who say they'll work on your problem and call you back but never do. Will hold your money hostage and find some rule to keep you from using your credit.

My family had a vacation scheduled for August 1st to the Dominican Republic. All of us paid a lump sum up front and purchased the insurance policy. To date- none of us have received refunds, which we were told would be returned to us within 90 days of the Dominican (not us!) cancelling the trip. In June, still no refund. So- I called in and was told that now to get a refund we had to fill out a formal request which we all have done.

I was booked to travel in April '20 but like many had to cancel due to Covid! I always purchase the insurance so I am entitled to a full refund of almost $3,000. I requested the refund on 5/5/20 and when I had heard nothing in four months I called the number they say to call. After two hours on hold I finally was able to speak with someone. They said that it showed I had requested a refund and that it was "in the process". Another month later and still nothing!! I will never use Apple Vacations again and will discourage anyone else from using them!

I booked a trip back on 1/04 for a trip I was planning on taking on 4/04. Due to Covid I cancelled my trip on 3/18 (well within their cancellation policy, and after I have consulted with their customer service). I submitted my cancellation request and I requested the refund (over 6K) on 4/8/2020 when I knew exactly that I could not go on a trip this year due to Covid. I was told it would take approx 90 days to process the refund. It has been beyond 141 days, and still no refund. I've called their booking line, left voicemails at their corporate office, and sent countless emails, and no one is answering and/or providing me a status on my refund.

Reservation sw vacation package **. Had to cancel it the beginning of April. As we have shelter in place in California was told by Rosemary that it would be two to three months before money would be refunded to credit card. It is now August almost the end of August. We got a refund of a little over $1,000 which no explanation is definitely not the amount we paid. Numerous attempts to reach them. Unable to do so emails have been returned. Southwest says too can't do anything for me. This is fraud. I need something done now.

Booked a flight to Hawaii 10/2019 for 6/2020. COVID-19 happened and as of 5/2020 our hotel was closed and there was a mandatory 14 quarantine in place and even still is as of 8/2020. 5/2020 we had no choice but to cancel our family vacation as we had nowhere to stay and could not fly and be in airport terminal in quarantine for 14 days. Waited 90 days for refund only to find out travel agency shut down and Apple vacations did not get our cancellation till 7/2020.

I booked two vacations in February 2020 for me and a couple of friends that were over $4000.00. To travel in the end of May to Cancun. On April 3rd Apple cancelled my vacation because of covid and offered a credit or refund. I chose refund, they sent me a email saying, "You do not need to do nothing but respond by email that you want a refund or travel credit," so I said I requested my refund. I was patient and waited the 90 days that they said it would take to get my refund. Well 90 days came and went so I started to call and email to check the status of my refund and I was getting the runaround by numerous employees.

I booked a trip back on 2/24 for a trip I was planning on taking on 5/26. COVID hit, and I cancelled my trip on 3/30 (well within their cancellation policy). I submitted my cancellation request and was told it would take approx 90 days to process the refund. It has been well beyond 120 days, and still no refund. I've called their booking line, left voicemails at their corporate office, and sent countless emails, and no one is answering and/or providing me a status on my refund. The last time I was able to get a hold of someone was on 5/15, and was told that they were just starting to process the refunds from March. It is now mid-August, and I don't have my money. They've taken my money and have not provided a service - THIS IS FRAUD! I need my money refunded to me immediately. This is unacceptable!

My husband and I had used them in the past and all was good. However, we are disgusted with their response to Covid and how they are treating their customers. We were supposed to go on a trip with my siblings and their spouses in April 2020. They cancelled our trip due to covid and for that reason reassured us we would get a full refund. I called and they were of no help. However, my sister called and got a full refund on the spot and didn't even buy the travel protection like we did.

If I could rate this company less stars, I would. I booked an all inclusive vacation for a bachelorette party for four people. Paid in full upon booking. On the day of our vacation, we showed up at the airport only to find out our entire vacation was canceled. Immediately, I checked my bank acct only to see that no money was ever returned. I called the company. No apologies were given and I demanded to speak to the manager. Of course there was no manager available but I was promised a call back- HA! No call ever came. One month later, I'm still fighting for my refund.... ABSOLUTE DISASTER. Every call has been over an hour wait time on hold. Please save yourself from this headache and DO NOT USE APPLE VACATIONS.

We have used Apple Vacations many times over the years and have always been pleased with our services. I recently booked a vacation (booked April 2020 for September 2020 ) and we had some serious “bumps in the road“ with Apple (mainly due to Covid-19.) At one point I was pretty upset and started looking at reviews which is how I came to this site. I was shocked at how horribly rated Apple Vacations was! I was certainly feeling the same way at that time and was very sad because I had such confidence in them. I’m writing a positive review because as of now, all our issues with this trip have been resolved and we are very happy with the way Apple handled things. I am sorry for others who’ve had bad experiences but for us, Apple Vacations is still our number #1 and I will continue to recommend them to friends and family. (Let’s hope I can still write this in September!)

I booked a vacation to Jamaica to depart in April 2020 and I purchased the extra Travel Protection Plus insurance for an addtl $279.98 over my $3886.64 vacation. Due to covid the trip was cancelled and on March 22, 2020 I was given the option between a credit or a refund. I explained to them that I would be leaving on 5/12/20 for Army basic training and am enlisting for 6 years so a credit would not be in my best interest. I was told the refund would take UP TO 90 days to receive.

American Airlines canceled my flight due to COVID-19 and issued a full refund back to Apple Vacations on my behalf back in mid-April. Apple Vacations has categorically REFUSED to forward my money back to me. THIS IS CRIMINAL!!!

I planned a Girls Birthday trip to Jamaica in July 2019 for May 1-4 2020. I have never used a travel agent/agency. I thought since it was a group of 14 using an agent might be helpful. Several ladies chose to cancel due to Covid and their line of work (medical). They reached out to the agent canceled with a $250 charge. They received a refund within 60 days. The rest of the crew decided to ride it out. We were eventually canceled due to the resort closing and the Jamaica borders closing. The agent contacted us on April 15. Advised that we would receive a full refund within 90 days because the agency canceled us. We are over 100 days and nothing. I have emailed them several times and I get a generic response. This is very frustrating. I will never ever again use a travel agent/agency. This experience has been very stressful. It seems as if they can keep $250 they refund within the 90 day window but if they owe you a full refund they are in no rush.

Canceled my trip on 03/17/20. I still have not received my refund. I’ve never had such poor customer service from any company like I am getting from Apple. Phone calls to them are useless. Only get recordings, on hold for hours and they don’t return your calls. I’ve been waiting for four months now for my refund. I have now called the BBB and now started a dispute on the charge on my credit card. What do you have to do to get your money back. No matter what Apple does for me now I will never use them again.

I do NOT recommend wasting your time. Go elsewhere. This is my first, only, and LAST experience with a travel agency. The resort we booked 5 months ago has been closed for over 4 months- and I learn this by calling the resort to ask a question about the room, 60 days before our honeymoon. I call Apple to see what's going on. I wait 77 minutes on hold. Representative takes my call and politely asked me for the necessary information needed to pull up my file. Then the representative said she'd need to put me on hold for "5 minutes"....I wait one-hour, fifty-eight minutes+ on hold. Then she CLEARLY TAKES ME OFF OF HOLD AND DISCONNECTS THE CALL. Insane waste of time. Disappointment is an understatement when all I am trying to do is give my fiance the great honeymoon she deserves.

If I could give less than one star, I would. DO NOT book with Apple. We used them two years ago and had a pleasant experience, so we used them again. Unfortunately due to covid we had to cancel our trip for this July. I called well in advance for a cancellation/refund and was told it would take up to 60 days to see the refund. Well, it took seconds to take my money but now months to give it back? It's now a month and a half and I have yet to see a refund. I'm on hold as we speak trying to check on the status (over an hour now)....UGH.

Apple Vacations is extremely unprofessional and I will never book with them again. I booked a trip to Jamaica with 10 other people to celebrate a 40th birthday for the week of April 20th last year. The cost totaled a little over $2,000. When Covid-19 restrictions started to reach its peak and we realized we wouldn't be able to go on this vacation, the week of March 22nd I requested a refund. What followed after that has been a nightmare.

They informed me on March 19 my April 12 vacation was cancelled due to Covid. And refund would be coming within 90 days. We also purchased the cash back insurance. Got another email on June 18 stating they were processing my refund. Still waiting. And there is no way to contact them. I was a regular customer for many years. Needless to say this will be my last booking with them. Understood they were overwhelmed with the Covid 19, but feel they have now gone into terrible services at this point!

Horrible service. I've used you for 17 years.. Made a booking. Had errors took 3 weeks and 8.5 hours of talk time to fix it.. Then I email the hotel directly for a question and get told they are even open for my booking...So 4 of us would be in Jamaica with nowhere to go. I call Apple again. Took 2.5 hours on hold then another 3 hours to fix my account..No going to cheaper rated place, nothing that I paid for originally. And on opposite side of jamaica where I didn't want to again for my 3rd time... Then I did a price match which took 8 hours to get fixed but 2 weeks later to be issued update..And now after 12 hours of talking they want to keep my difference of the 500$$ for price match???

I requested a refund June 1 due to wedding being cancelled and us having an emergency. June 14th I still have not gotten it. They said due to COVID, it'll take up to 90 days, but it took them less than an hour to TAKE the money from my account and they will not provide any further explanation. They recently emailed and said they cannot locate my record, but I also provided this SEVERAL times. I'm getting nowhere. I most definitely will NOT be using them for travel again.

We made all inclusive reservations to Cancun for our 40th wedding anniversary costing approximately $2,000. For almost an extra $300 we purchased “Travel Protection Plus” with “Full Cash Refund” “For ‘ANY’ Reason.” We canceled because of US State Department and CDC international travel advisories which turned into bans. Apple Vacations refused to give us a refund even though we couldn’t legally travel to Mexico, so we had to dispute the charge with US Bank, the financial institution that issued us our cards. It took almost 90 days and numerous calls and faxes to hear from the bank that they were ruling in our favor. We were prepared to go to court, but that is no longer necessary. The bank gets to sue them now. Do not use Apple Vacations!

Working with the Apple Vacations booking and support staff has honestly been one of the most time consuming and frustrating experiences I have ever had. Across the calls I had, I was given conflicting information regarding cancellation and ended up an extra $500 charge despite our destination being in on of the "full-refund" travel locations listed. I will actively discourage anyone from using Apple vacations for the rest of my life. I hope the $500 fee was worth it to them.

Booked a vacation March 3, 2020, cancelled on March 11, 2020, they took my $3800.00 in minutes, now say I have to wait 90 days from May 11, 2020 because my travel agent didn't file a refund request, he just cancelled. Who cancels and doesn't want a refund? I also purchased insurance that did me no good. What a rip off. Never again.

We had a family trip scheduled for March 21st. The trip was very expensive as we had 7 people in our party. Unfortunately, due to COVID-19 we were forced to cancel our trip. It took seconds for Apple Vacations to charge our credit card but now I have been waiting over two months to receive my refund. I called customer service three times and they are all saying that it will take 90 days to process my refund. This is unacceptable. I do not understand how Apple Vacations is able to keep my money for 90 days. There should be laws that protect consumers in these situations.

Was forced to cancel trip March 24 due to Covid. Hotel was closing and could not fly into Punta Cana for a family vacation. Still waiting for over a 8,400 credit plus they will not refund me my insurance of 750 when the flight was cancelled and hotel was closed. How can a refund on a credit card take up to 90 days but to charge my card on the schedule they probably see timely.

I booked a trip with Apple Vacations in February to travel in April. Unfortunately due to Covid pandemic my trip got cancelled. I contacted Apple Vacations on March 26 to inquire about my refund. I was informed that it will take up to 90 days for my refund in excess of 3600.00. It took Apple a few seconds to charge my credit card and do not understand the 90 days for a refund. I am forced to pay on my card that I cannot afford. This is ridiculous. Will never book with Apple again. I want my full refund for god sake!!!!

I realize this is a stressful time with the Covid-19 issues. However, this is not the time for Apple Vacations executives to use our money for their personal gain. We had a trip to Cancun scheduled in May. When we contacted Apple to cancel, we were on hold over two hours before getting to a live agent. We were told it would be 90 days before we would get a refund. The group of ladies and I are all laid off due to COVID-19 and do not have income, (unemployment wait is a joke also), yet they are going to take $50 from each traveler for CANCELLING, really I am sure travel is BANNED means NO TRAVEL.

I realize this is a stressful time with the Covid-19 issues. However, this is not the time for Apple Vacations executives to use the money of their customers to manage their cash flow. We had a trip to Cancun scheduled in March and purchased the insurance. When we contacted Apple to cancel, we were on hold over two hours before getting to a live agent. We were told it would be 90 days before we would get a refund. My question was why, it took less than an hour to charge this trip to my credit card. I was not happy and truly expressed my feelings, Apple Vacations reply was “That is the way it is!” I expressed the fact charging takes only a minute, but refunds take 90 days, that is not fair, this is a rip off, they just kept saying that is the way it is and they cannot do anything about it.

We booked a last minute trip to Florida on March 11. The agent said we could cancel free if it was in less than 3 days. We cancelled on March 13 due to the coronavirus warning about travel. They are charging me $250 a person and there are 16 of us. TOTAL RIP OFF. I will never use Apple Vacations again.

Updated on 6/3/2020: Just following up - I have still not received my refund. I will absolutely never use this company again. Outrageous.

Due to unforeseen circumstances with the corona virus, Apple Vacations customer service has no intention to help customers with their travel reservations. I booked a trip to depart to Mexico on March 30th. I spoke with a representative a week ago to figure out my options and cancellation. They only gave me the option to rebook the trip for this year. I called again, gave me same answer. Mind you, first call I was on hold for 2 hours and 40 minutes and the second call was 1 hour and 14 minutes. I don’t have any more vacation time to be used for this year with my job, so how can I rebook if I can only go the time that it’s already scheduled. Not only that but the government in Mexico is saying they will be shutting down their border to quarantine and not allow anyone into Mexico! How does apple vacations not understand these travel limitations and have no regards in helping their long time customers!

We are in coronavirus situation now. Everybody stress out and losing money. But Apple Vacations just getting advantages from the situation not refunding people they vacations. Will never ever book with them again.

Incorrect room - Single bed instead of Double Bed. Extremely disappointed with Apple Vacations. Me and seven other single woman booked our vacation thru Apple. We requested that each room have two double sized beds; as we were pairing up in the rooms. We had four rooms total and they each only had one king size bed each. The resort Catalonia Riviera Maya was not able to switch our rooms as they were all booked. As Apple did not make sure our reservation was placed properly we all had to share beds for the entire week. Liking your friends is one thing; being forced to sleep with them in the same bed for a week is another thing. The resort also was not able to accept cash/credit for any purchases. All our purchases were lumped together and billed to our reservation. Therefore, we had to keep accurate details of the cost of our items and keep tabs on what each other owed.

I never leave reviews but since I've had such a terrible experience I wanted to warm others. First, our trip was booked at the exact same time as my in-laws. It was stated on more than one time during the call that I wanted each to be the exact same thing. I even asked at the end of the call what number do I use to book our seating with Frontier airlines. I was given the wrong information. Now I'm able to book my seats and my in-laws are not. They have to wait until April when all the seats are taken. Our hope was to sit together as we have young kids but now they're going to have to be seated who knows where. Make sure you ask all questions even stupid ones because they record all calls. FYI -- this is the 2nd year in a row they've screwed up our seats on the plane. I thought last year was a fluke but I think it's their service level.

They never return phone calls. Making hotel reservations with them is impossible. One month out to a foreign country to attend a family wedding and still don't have my confirmed reservation. Every time I call have to repeat my story. They blame the hotel for not calling them back. I keep saying I will make the reservation myself with the hotel online, but of course they want to make the money, but they don't deserve the sale.

Unbelievably awful experience with Apple Vacations. First, they totally screwed us over with our flights and we had to pay an extra 500$. Insisted hotel included breakfast which it didn’t and took over 6 phone calls over hour hold time to have them correct a mistake of not adding our own son to the reservations. Beyond horrible, never ever book with them again.

Apple Vacations sale all inclusive resorts under false pretenses. DO NOT BOOK WITH APPLE VACATIONS. I was told that Now Emerald was a 6 Golden Star new LUXURY resort. My vacation was for 4 days and within the first 3 days I had to change rooms 4 times. TERRIBLE EXPERIENCE.