Apple Vacations Reviews

Despite making a reservation by phone with full payment at 11:30 pm on a Friday and a 24 hour full refund cancelation policy, the office could not be reached the next day at :9:00 pm to cancel. Despite email request and phone message within 24 hours they refuse to refund the trip. It was an intentional impossibility to cancel within 24 hours to ensure profit and unjust enrichment at the expense and cost of trusting consumers.

We used an agent with Travel Impressions but they are all under the Apple Leisure Group (ALG) travel. Absolute nightmare. Our flights were cancelled a week after we booked and I got an email and forwarded to our agent. She said she would look into it. After an entire month and dozens of emails and texts from us, she said she was informed it was not cancelled and she had no idea why we got that email from the airline.

Maybe I should have called 6 nights and seven days (the time it took to get a call and have resolution). At 11:31 am (central) on 10/4 I booked a vacation to Cancun thru Apple Vacations and paid a $208 premium for room upgrades ($104 per room) to Preferred Club Premium King Ocean Front and Preferred Club Premium Double Ocean Front (1 King room and 1 double room - as I am traveling with adult children who won’t share a bed). Upon receiving a copy of the itinerary at 12:50 pm (central) on 10/4 I noticed there were no balconies for those ocean front rooms.

Absolute nightmare. We weren't going with Apple by choice. My wife's parents had a travel credit with them, and invited us along to their next vacation. We agreed, and as a result, all the bookings needed to be done thru Apple. After confirming our information multiple times, Deborah ** still managed to mess up the information on our flights. She incorrectly put in not only my wife's birthday, but my wife's mother's birthday. We discovered this while checking in to our very much overbooked transatlantic flight.

My all inclusive trip to Dreams Jade resort in Puerto Morales was great. Staff, food, service, transportation through Amstar were great. Shows were average. They will tell your room isn’t ready so they can sell you a timeshare for 2 hours so wear or carry your suit with you and head to the pool for food and drinks while you wait. Pretty sure we got a room as far away from everything because we didn’t play the game, but I can’t be sure that wasn’t part of the Apple Vacations' deal.

On August 6th, I visited Applevacations.com to book a trip, just as I had done last year for an all-inclusive vacation. I specifically searched for an all-inclusive package to Curaçao, and among the options, the Coral Estate resort appeared, along with others. To clarify, "all-inclusive" to me—and to most travelers—means airfare, hotel, airport transportation, and all meals and beverages, including alcohol. This was exactly what I had booked last year. Based on this understanding, I booked the Coral Estate resort. I even recorded the booking process, showing how I selected the "all-inclusive" option and how Coral Estate appeared as part of that package.

Well paid for all adults, resort got to the beautiful resort the Rui Las Americas, went to check in, we were told we had to Leave. There was not a room for us. Meanwhile we watched several people check in, a guy paid cash. They tried to get us to sign a paper that we agreed to leave, we refused. After much crying they put us in a very shady taxi. We had no idea where they were taking us. They took us to the Rui Peninsula a dump that is family-friendly, we spent the first three days on the phone then were told to pack and go to the Palace. We didn't trust them so we got the front desk to call only to be told that we didn't have a room. We also paid extra for insurance, we need to be compensated for this horrible trip.

I booked a trip through Apple Vacations on 8/1/2024 and had to cancel it on 8/8/24 due to medical issues. The flight was scheduled for 8/17/24. The total price was about $5821. I was told on the phone that there will be NO refund at all. I asked the agent how is that possible? They will just take my money and run with it? The agent told me to provide a doctors note. So I sent them a doctor's note specifically stating by the doctor that I am not able to travel. I sent that to Apple Vacations. No response yet. In the meantime I checked their website to search for the reservation I cancelled and suddenly I see that they increased the price from $5821 to $11800 without any of my consent.

I wanted to simply move hotels as the US State Department stated it was dangerous. I went to move the hotel and was quoted a price, but "their system went down". I was on with a customer service agent for 1 1/2 hours yesterday and 3 hours today--I have screenshots if you need it. Finally got the manager Julio who wanted me to give the quote to the penny, which I could not do. When I asked to speak to corporate he hung up on me. After 3 hours, he hung up on me. Now I have no hotel room and I do not want to speak to this vile company again. They should be shut down. It's a total scam. I wish I checked this site first.

I am writing this review because if my dissatisfaction with Apple Vacations. I have been traveling with Apple for over 25 plus years and the last two years have not been good. 1st off - last year we missed our flight to Cancun because the airport was packed. We got to our gate late. Called apple vacations because I have insurance. Submitted a claim for our airfare or a travel credit something. We got nothing so needless to say we have now saved close to 300 dollars because no more insurance and that was the 1st time we attempted to use the insurance even though we always purchase....

They increase the price of Frontier Airline tickets and receive a percentage of luggage costs for the flight. Hidden charges increase their profit on each passenger. Our flight to Cancun was cancelled by Frontier less than seven hours before departing. We had to find another airline to take us at an additional $ 2100 that day. Frontier paid Apple the money for the cancelled flight six weeks ago and Apple still has not given us the money back from this cancellation despite our constant inquiries. It’s virtually impossible to reach anyone by phone to address this issue. They used to be a reputable company, but that has dramatically changed. Stay away from Apple Vacations when planning your next trip. I wish someone from Apple would call us because we can’t find anyone to help us when we call them.

We booked a family vacation with Apple Vacations for 9 family members in January for June 8-15. On May 3 we received our first confirmation for our “Exclusive Apple Non Stop Flights”. Apple booked our flights with Frontier but didn’t inform us that there would be an additional cost for luggage. We thought it was an Apple charter flight. At $76 per piece of luggage one way it would have cost us almost $1,400 for each of our travelers to bring only one piece of luggage and the tickets were $430 each for the three hour flight from St. Louis.

This is unquestionably the worst vacations company on the internet. Unfortunately, I got married and allowed the new Mrs. to book the honeymoon to Aruba with this company (I use that word lightly). After the wedding I got sick and diagnosed with C.O.P.D. and was travel restricted. Thankfully, we paid the extra $200 towards insurance in case of something exactly like that happening, So I thought. At the end of useless hours arguing with illegible foreigners, ended up with a credit for less than we put down. Instead of a tan, we got a lawyer. ***Beware of ***Company!*

We made reservations from Pittsburgh Pa to Amman Jordan from 6/14-7/1. I made and paid for a business class. Upon arriving to the airport, AA told me my reservations were Main Cabin and not business. They could not do anything to the reservations and was told to reach out to Apple Vacations. I called Apple vacations and was told by the the rep that was due to systems error they had and was willing to reimburse me $400 per ticket. I requested a supervisor to speak with. A supervisor called me after 40 minutes to tell me it was a chance in reservation by the airlines that caused this fiasco and denied that it was systems error even though my itinerary clearly shows flagship business class. She offered me $600. I demanded a compensation for a full compensation for two inbound legs but she refused.

We booked a trip to Cabo to meet up with my family for a winter holiday. My daughter got sick at the airport, as we were boarding the plane. To make a very long story somewhat short, Apple did not honor the trip insurance I purchased through them. After hours on the phone, I was able to secure a refund for my hotel and transfers. I was told I would receive airline credits; however, Apple never canceled my flights, and therefore, the credits were never issued. To get anything rectified, you will spend hours on the phone with very little help. I would NEVER book a trip through them again. The rest of my family were able to travel and said it was a nice experience, but I will never book through them again.

DO NOT USE APPLE VACATIONS! I did not do my research and booked through Apple Vacations. My boyfriend had a heart attack 2 weeks before our vacation so I chatted with an Apple Vacations representative to ask about options. The representative told me I should cancel the vacation and take travel credit and go another time. I even asked about changing him out to my sister and was told I should cancel and take the travel credit because it would be costly to change a person. I did what the representative told me to do and then Apple Vacations refused to give me travel credit. I told them I did what their agent told me to do and they still refused travel credit. I've requested a copy of the transcript of my chat with their representative and they refuse to provide it because they know they committed fraud.

Terrible vacation! It started off with our flights being delayed so we would miss connecting ones and could not get to our destination for over two days! Bought new flights. It cost over $1200 and now Apple Vacation has to investigate it. It takes 30 to 45 days for any type of refund if I even get one. Also once arriving in Mexico, our hotel, which looked very nice had been conveniently changed to a different hotel. Food was not good. Subpar vacations is a terrible company. Don’t use them.

Apple Vacations charged us $270 upfront for insurance when we only needed to put down $100 deposit for the trip. Final payment was due 30 days before our trip. We cancelled and received our $100 back. We paid $270 upfront to protect $100. This has to be illegal.

I bought a $6,000+ all inclusive vacation to Cancun, Mexico. Air fare from Denver, CO was included. The airline I was put on was Frontier. I did ask the sales rep what the cost would be for baggage, and I was told to check with the airline, because he didn't know, and he explained to me he did not work for the airlines. I did buy the trip, and thankfully, I purchased trip cancellation. When I contacted Frontier Airlines, I was told that the roundtrip charge for 1 checked bag, and a carry-on for both me and my wife was $515.00. I decided to invoke the trip cancellation, which cost me around $456. This was the only charge that would not be refunded to me.

For my trip home Apple required a transfer to the airport 3.5 hours before the flight thus wasting my time. Just to get this information I had to spend approximately 45 minutes on the phone being transferred from one bureaucrat to another.

I booked a trip in Sept 23 to Antigua for a week. It was amazing! I have used them in years before to Costa Rica. All of my trips have been great and is what I expected. There was a mess up with American Airlines but that wasn't Apple Vacation issue it was a airline issue. After reading these reviews I needed to say that sometimes people have poor planning that isn't everyone else emergency! I have had nothing but good experiences with Apple and will use them in future!

Do not, under any circumstances spend your money with this company. I called to book with one of their agents as I had a specific need that I wanted to make sure was covered. I was traveling with my family of 5 and my 2 elderly parents with health issues. They needed a double bed. The resort had 2 levels, with the preferred club offering access to more restaurants, pools, etc. As we were traveling together, I wanted to make sure we could ALL access the same things and stated the same to the agent. The booking with the family of 5 was booked in a Preferred Club room and the other was booked in a regular room (only room available at the time with double beds). The agent called the hotel and assured me they could upgrade to Preferred Club at the hotel. But I should book now to lock in the rates...

We booked a 4 day trip to Cancun for just over $1500.00 All-inclusive. The day before we were scheduled to leave we went online to pay for luggage and choose our seats. In the process of submitting the page came back and said the trip was cancelled. I panicked and called immediately. After hours on the phone with several different agents trying to rebook, I was finally told I was not able to book it and would not be getting my 1500.00 dollars back. It broke my heart because we worked so hard to save for this trip and had our bags packed to leave. We were excited and talked about it all week. I don't know how they can get away with just taking people money!

We booked a package through Apple Vacations. 14 hours later the airfare was cancelled and we could not get to the destination without 2 days of travel each way for a one-week trip! We cancelled. They would not refund the entire amount. They kept nearly 10% of the package amount ($460 on a $5200 package).

I booked our vacation online. There were no questions or options clearly posted to add travel insurance to my trip. I thought it would come up at the end. After I finished the booking I realized I never added it anywhere on my confirmation papers. When I called back right away the lady I spoke to said I needed to call back at a later time. I emailed the company as well. The next day I received an email saying that I could add that on by going onto the website but I didn’t see anything on the website so I called. I was told the price would be 279 a person instead of 230. When I questioned the man he looked into it and then said I’m not able to add it on since the trip was paid in full. I was never told there was a time limit.

DO NOT BOOK WITH APPLE VACATIONS. We had a trip planned for June 2023 to Jamacia and my fiancé's passport did not come in time despite ordering it months in advance. We called to reschedule our trip with Apple Vacations and this took over 38 days to complete (no I am not joking, I have pages of notes in a notebook from every day regarding who I talked to and what I was being told-which was MANY different things).

I booked a vacation to Montego Bay, Jamaica through Apple Vacations back in May 2023 for travel dates of 9/21/23 thru 9/26/2023. In August 2023 I reached out to Apple Vacations to add my cousin to our trip. I called and spoke with an agent and had her added and had my credit card charged on the call for her airfare and her room at the Riu Montego Bay resort. When we arrived they had no record for her room reservation at all. I was forced to pay for her to stay in my room for an additional $880.00.

Booking with Apple went fine - online, no problems. However, our flight was canceled and we had to reschedule for the day before. We had to call Delta separately but got it taken care of easily. Then, we called Apple to add another day to our reservation. After 2 hours on hold, it was determined that the hotel was full and that was all they could do. I called again, and this time it was over 3 hours, but they called the hotel and got a room for the extra night. They said to pay the difference at the hotel. Next day, the new itinerary is sent out with no extra night added on, and a week later, we got a notice that we weren't paid in full and our trip would be canceled if we didn't pay, so we did.

Booked a vacation for the family to Cancun. GO SOMEWHERE ELSE. Found a price cheaper, same exact dates, etc. Called within 24 hrs. They refuse to honor. Tried to cancel and they said I was not getting back the insurance. I paid 1200.00 with Apple Vacations vs. Expedia 898.00. Never will I Purchased vacations with them again.

I am sad to say, I used Apple many times in the past before they were bought out a year ago, but will NEVER use them again. This last trip all traveling parties purchased travel protection, like we always do, but when one of the parties couldn't travel due to a death in the family, I spent endless weeks and hours on the phone and emailing the company to get a travel credit. Then when they finally issued the credit they had shorted me almost $1500. After months of dealing with this issue with no resolve and employees that can only answer phones not help resolve anything, I have given up.