Apple Vacations Reviews

Apple is horrible, they cancelled my flights so I could not get to Punta Cana for my stay, Now they tell me they cannot refund my hotel stay even though they cancelled the flight. On phone with Apple, Apple says Breathless Resort isn't processing refund. I call Breathless and they say Apple hasn't contacted them. Stay away!

Apple Vacations unapologetically left us stranded in a foreign country. We have booked through Apple Vacations many times, both family vacations and getaways for the two of us, but never again. We booked an all-inclusive package for a wedding in the Dominican Republic. The last day of our vacation, we used the confirmation code provided by Apple for our flight home & no tickets were found by the airline. When we called Apple (about 6 times), we were informed that our ticket had been canceled and the only thing they could do was sell us the exact same flight for full price a second time! Of course, we were not going to be foolish enough to trust them with it again, but we also had no choice but to repurchase the tickets (directly through the airline this time). I hate to think what would happen to people who didn't have the resources to repurchase tickets that had already been paid for or if you were traveling with a large group.

I wish I could give zero stars. Do not use Apple vacations. We booked a vacation for 5 people two years ago but had to cancel within 24 hours when realized that my child’s passport has expired. We called their support service and they confirmed that we are good to cancel. It was within 24 hr window. We cancelled the whole family’s package just to learn lately that the package was not returnable. We’ve contacted the hotel and they told us it is returnable. The customer service is awful. Feel so bad that I lost more than 3 grand because of them. If they gave us correct info, I would stay with my child and at least the rest of the family could have traveled and not wasted our hard-earned money. And time!

Zero stars, we flew from Cleveland OH to Cancun MX. No one was waiting for us at the airport with a sign for Riu Palace Rivera Maya, some referred us to others…It took us half an hour find a bus, finally our driver found it far from the airport at the end of the parking lot…without a sign.

Horrible to deal with. The penalties for a cancellation with sufficient notice are astronomical and unreasonable. In addition, you will wait on the phone for one hour in order to speak with someone to discuss your issue.

This was my first booking with Apple Vacations and it will be my last. I booked online, they offered travel insurance for $89.99 and I purchased it due to some health challenges lately, just a safety net. I called in to confirm my reservation and all the details and the rep chuckled and said, "Your booking is non-refundable and the $89.99 does not apply." She transferred me to customer service and they refused to give me a credit even though the charge is useless. It is just a way to beat people out of their money. This is very unethical. DO NOT GIVE THIS COMPANY ANY BUSINESS AND SPREAD THE WORD.

I have been using Apple vacations for years, while never great, I continue to use them. I think they outsourced their customer service to another country. I just booked a 10 day all inclusive to Mexico in Jan. 2026. On the booking page it says price match guarantee. Well…that’s not true. A day of emailing back and forth, their emails not making sense. I had to send the quote over 5 times to be told they can’t match the company that gave me the quote. The staff friendliness in the resorts has gone down hill too.

Apple Vacations failed us. At RIU Montego Bay, I was a guest from July 18-22, 2025. I was there with my cousin and friends celebrating a birthday. A guest tried to break into our room, then urinated and defecated in front of our door. Management did nothing meaningful, and RIU corporate refused responsibility. Apple’s “resolution” was a $150 credit for a traumatic and unsafe experience. I have emails from both Apple and RIU refusing to take responsibility for the incident. If you expect Apple to protect you or advocate for you when something goes wrong, think again.

I wish I had read some of the other travelers' reviews before booking with Apple Vacations. They are possibly the worst travel company to deal with and I have no idea how they've stayed in business so long. I can literally get a better price (with free cancellation option) on any other site. When I booked a trip with them and used their "price match" feature, they refused to honor it - each time I sent them a screenshot, they said "the font is too small" or "the font is too large", deliberately stalling so the window of price match would run out. Calling their customer service us USELESS. Stay away! I only use travel agents now or book myself through other online sites.

We received an e-mail from Apple Vacations that the all inclusive property we had booked was being sold. As an alternative, they offered another property in an area of Jamaica that we do not wish to visit. We can, at increased cost, change to another property that is in the same area. The problem is that property’s website shows that it will be closed due to renovations. I am currently listening to hold music from my 1 hour and 35 minute phone call to Apple Vacations, where no one seems to know anything. This is the second call. Please use your vacation dollars elsewhere. This company is the opposite of relaxation.

We just returned from Riu Palace Punta Cana. While the hotel was beautiful, the resort staff was wonderful, our experience was not great due to the lack of knowledge from Apple Vacations. We booked a 7 night stay costing 7K. I expressed to our agent that we are looking for all inclusive, we spend all our time at the beach and do not enjoy pools. That being said, the beach was the most important thing to us besides safety and the cleanliness of the resort.

I've been trying to call Apple Vacations to apply for a refund for about a month now, each time I get a recorded message that they're experiencing technical difficulties. I wouldn't recommend this company to anyone.

Apple Vacations price match is a scam. They pick and choose who they will match. I found the exact same trip on all inclusive outlet and they said they don't match them. I asked who they did match and they wouldn't tell me? Apple Vacations used to be a good company.

I've had terrible experiences. The airlines will change your flights and Apple Vacations won't reimburse you. They will not take financial responsibility with you. They will not value your business. I absolutely will never recommend this company.

I have used Apple Vacations for a lot of years now and never had issues...until now. I booked a trip to Cabo a few weeks ago and I always watch the prices, If the price drops I call them and they refund the difference without issue. This time though, he tells me if I get the difference refunded (in the form of travel credit), I will lose my insurance (travel protection plus) - it will be considered "used" - before I even take off? So then I said well never mind that, but I want to upgrade my room. Again he tells me if I do that, I will lose my insurance...huh? For giving them more money?? Then he says if I read my itinerary that it clearly says on there no cancellations or changes...NO IT DOESN'T. I pulled the itinerary up and read it to him word for word and that clause was nowhere in it. He says - I'll send you a new one & I'll be damned this one has it on there in bold red letters.

Worst customer service ever! I can't say it's the staff's fault but it's Apple Vacations computer system or lack of training. I've been on the phone for 2 hours trying to update a flight change and no one seemed to understand or was competent enough to help me. I'm still waiting for a refund a month later with no guarantee it will happen. They need to change something or they will lose customers. Never again!

Absolutely HORRIBLE service. My husband was diagnosed with cancer a week before we were to leave. His treatment needed to start the day we were to leave. We did not want to travel to a third world country with him sick and could possibly get sick there. We had purchased travel insurance but we have been fighting them for months to try and get our money back. They only want to issue us a travel credit that expires in a year. We do not know where this cancer diagnosis is going to lead us in the next year so not even sure we will be able to travel. It appears that they got the money and have no intentions of a refund. Thank you Apple Vacation for being kind caring human beings! So tired of these money hungry business that have no care or concern for anything but getting their money. I WILL NEVER DO BUSINESS WITH THEM AGAIN! I will be posting wherever I can about their care and concern in this matter!

Here are the major concerns I encountered during my stay:

We had used Apple years ago for several trips with friends. NEVER AGAIN. They have gone downhill. The information they provide about resorts is not up to date, their customer service is terrible. They argued with me about an error message on their website. Failed to disclose policies at the resort (no smoking-not even outside). Did not care at all that amenities they indicated had not been a part of the resorts activities for a while. Just terrible….

DONT WASTE YOUR MONEY!!! We booked our honeymoon through them in Cancun. They offered to pay extra to have our room upgraded to ocean front. We fell for it and paid $300 per person, they offered a car rental for the entire week for about $175, and also included transportation airport hotel airport. The honeymoon package included all kinds of perks that honestly we were expecting the best, it even included $300 credit for SPA services. The hotel booked did not honored any of that!!!! Their ocean-view rooms were for members only!!! We never got an ocean view room although we paid for it. The hotel made me pay for SPA services received, again they did not honored what was promised by Apple!!!!

If I could give negative stars I ABSOLUTELY would!!! I have booked before from Apple Vacations (AV) and didn't have an issue, which is why I did this time. We had flights changed and then finally cancelled in a matter of a week. Called AV, and it was a headache trying to get refunded for my flights, I was told once I found new flights to reach out and that I would be assisted with the flights and given a discount. I did just that, and was told no discount for flights, and now flight costs are astronomical! I was then given a new itinerary, which showed that I was charged a fee for essentially not paying in full. I was also charged for shared transportation which is supposed to be "complimentary" according to their website.

Apple Vacation is a total scam. We booked at trip to Cancun between 2/10-2/16. Group of 6. I purchased their travel protection as well. 3 days before the trip, one of our members damaged the knee and couldn't make it with us. I immediately informed apple about this. I was on the phone for 6 hours with them while they were making adjustment. Today is 2/25 and I still haven't received my travel credits.

Our flight was cancelled, when I reached out to Apple they told me to rebook it myself. Wouldn't contact our resort to let them know I would be an entire day late and not mark me as no show. I sat on the phone on hold with them for 2-1/2 hours with someone the barely spoke English and did nothing to help. They were the only person working there either cause I tried recalling. He pushed me off to another dept. and they were like, "He wasn't supposed to transfer you here. We're not going to refund you anything." Finally rebooked my own flight. Paid for another night and day in a hotel waiting for flight (live 2 hours from airport).

Have had several terrible experiences with this company, we book our company trip to Cabo every year at the same time. For the first three years I just put up with the slow responses, missed deadlines and incorrect dates/emails/birthdays and names on tickets because it was so difficult to get 27 people to one location completely handled. This is our fourth year and now things have hit the fan, I could go on a rant but it sufficient to say we're going to have to look elsewhere next year, they're simply just not responding. They still have the aforementioned mistakes such as wrong names, dates, email, missed payment deadlines etc. I've called 4 times requesting a call back from a manager with no luck. Good luck if you book with them, might be fine for a simple travel plan but we've had terrible luck/service.

Apple Vacations markets The Royalton Splash in the Dominican Republic All-Inclusive Resort as a four star plus resort when it's a two start at best. The write-ups and documentation provided by Apple are inaccurate and the not properly describe the property. What was intended to be a special family vacation for a party of eleven, at Royalton Splash Punta Cana All-Inclusive Resort, from November 26th to December 2nd, turned out to be a nightmare. From the condition of the resort to the service we received, the entire experience fell far below expectations.

I bought a trip for my family and spent $7000 with Apple Vacations and was told 45 days from takeoff I would be given my flight confirmation number so I can choose seats and pay for baggage. I never heard from Apple so I started calling and emailing them a month ago and every week they tell me the same thing - wait 3 more days and you will receive it via email. I have been told this 6 times and still don't have a confirmation number for our flight and we fly out in 2 weeks. How can 5 people be on a flight and Apple NOT have a confirmation number? I am about to cancel the trip and demand a refund but they prob will not give me a dime back. I'm very disappointed with Apple.

Be careful when making reservations with Apple. Made a reservation for five of us going to Cancun on an all inclusive vacation in January for a week. Over $10,000. Now I find out it's going to cost me $1000 to get out luggage there. It's on a charter flight and I can't believe that at least one bag is not included. Frontier charges $69 per bag one way for both checked and carry on bags. What a rip off. Nobody goes on a one week vacation with no bags. I haven't used Apple Vacations for quite some time but will not use them again.

Despite making a reservation by phone with full payment at 11:30 pm on a Friday and a 24 hour full refund cancelation policy, the office could not be reached the next day at :9:00 pm to cancel. Despite email request and phone message within 24 hours they refuse to refund the trip. It was an intentional impossibility to cancel within 24 hours to ensure profit and unjust enrichment at the expense and cost of trusting consumers.

We used an agent with Travel Impressions but they are all under the Apple Leisure Group (ALG) travel. Absolute nightmare. Our flights were cancelled a week after we booked and I got an email and forwarded to our agent. She said she would look into it. After an entire month and dozens of emails and texts from us, she said she was informed it was not cancelled and she had no idea why we got that email from the airline.