Apple Vacations Reviews

I wish I could give this company ZERO stars, even negative stars. They have been completely awful from the moment we put down our deposits. The information provided at booking is SEVERELY lacking. When you call to ask questions, you never get someone who can help. The chat is worthless. When you email them you get a different rep every time you get a reply. So it's impossible to have a conversation because you get information from one and you ask a question about said information and the very next person apologizes and says the last person was misinformed. When booking I was told that we would get a confirmation for the airlines to access our flights about 6 weeks before our trip. When I did get the confirmation, it didn't work.

Terrible service!! Called and emailed my complaints. No satisfaction. Will never use them again.

I had a very frustrating experience with Apple Vacations regarding a refund for booking **. I canceled my trip on March 9, 2026 with Travel Protection Plus, which promised a cash refund within approximately 30 days. However, after waiting the full timeframe, I was told on April 6 and April 9 that my refund had already been processed—only to later find out this was incorrect. On April 13, I was informed the refund had never been processed and had to be restarted, requiring an additional 30 business days due to internal errors. This situation resulted in multiple lengthy calls, inconsistent information from different representatives, and no accountability for the delay. Even after escalation, responses have been generic and have not provided a clear timeline or expedited resolution. Very disappointing experience and not what I expected after purchasing refund protection.

Booked a trip to Cancun for a wedding. Wedding was canceled. I took trip protection plan. It states in the plan you can get your money back or a travel voucher. They are making it impossible to get my money back. Would not recommend using this company.

I have used Apple Vacations for years. Excellent Service but most important is My travel Agent - Trish ** from the Boston area is a Rock Star! Used Trish dozens of time... Mexico (last week), Jamaica, Bermuda, Dominican Republic, St John, Bahamas, Europe. You guys are the best.... Trish ** is the reason I choose Apple.

I booked a vacation for six of us in Mexico. The weather made traveling difficult, but we were reassured that our agent would be available to assist at any time if issues came up. Not only was he unavailable, but he also did not respond to any of us until eight hours after multiple calls and emails requesting help. Had the agent been reachable, we likely could have secured new flights and avoided losing an entire day of our trip. We then ended up stuck in Mexico for an additional two days, and the agency offered no assistance with the added costs. As a result, we each spent almost as much on the extra days as we did on the entire original trip.

Long story short: NEVER use Apple Vacations and NEVER get their "travel protection." My wife and I have used Apple Vacations a couple times now, and our experiences got worse each time. The most recent experience is why I will NEVER use them again, and neither should anyone else! TERRIBLE customer service. Do NOT get "travel protection" through Apple Vacations - it is absolutely terrible and the company they use, TripMate, also has terrible customer service. If anything goes wrong at all on your trip you will not be able to get ahold of anyone from Apple Vacations in a timely manner. My wife and I were set to go to Aruba on Jan 3rd, 2026, and after our first flight to Chicago to get on our connecting flight we learned that our trip was cancelled due to the US attack on Venezuela.

Please do not use Apple Vacations to book your Family vacation time. I booked a trip only to not be provided confirmation from them. This trip that included Airfare and Hotel accommodation. I never received hotel booking confirmations. I did not want to get to our destination and not have a place to stay, I called them several times as was put on hold 3 days in a roll. The first day was on hold for 1.5 hours. The next day was 2.5 hours and next was 45 min. No one ever came to the call. I ended up paying 3500.00 dollars for a trip we never go to take. STAY AWAY.

Please do not use them. May seem affordable but they are not helpful. They won't refund a trip even though the resort in Jamaica closed down and now can't accommodate a wedding trip and they won't refund us even though the hotel cancelled. Not us.

Unfortunately, due to the devastation Hurricane Melissa left on Jamaica, I had to cancel my vacation. My all-inclusive stay at the Hyatt Rose Hall was booked through my travel agent using Apple Vacations. Hyatt offered full refunds to guests because the resort will not be able to receive visitors until 2026. When my travel agent first contacted Apple Vacations about canceling, they stated there would be a $50 per-person deduction. After further inquiries, Apple Vacations finally agreed to refund the full amount. However, the catch was that it would take up to 30 days to process.