Apple Vacations Reviews

The construction would only come to our attention when we stepped out to the beach and noticed it blocked off and littered with heavy Caterpillar machinery. We inquired about this inconvenience with the Apple representative at the resort, who offered us a transfer to a different Iberostar. Unfortunately, our previous experience a bigger Iberostar complex did not please us, hence why we specifically chose to have our stay at the Iberostar Tucan.

After our polite rejection, the representative went on to try and sell us an excursion package to Tulum, rather than continue to deal with the issue at hand. At no point did this said representative even mention the free shuttle that would take us to another resort, so we would spend the day on their beach. However, wasting an hour each way driving just to spend time at the beach was not part of the deal I paid for.

Throughout our entire vacation the beach was closed, and the machinery was used throughout the entire day, making it impossible to sleep at night. I would like to know why Apple did not warn us of these proceedings, given that Apple and Funjet were given warning about construction in the Rivera Maya hotel zone. Seeing as I paid for insurance and could've moved my vacation to a different time, I feel that Apple has failed a loyal customer. I cannot fathom though why Apple would act so negligent given that Funjet alerted all their customers beforehand. We wasted time and money that we paid for package.

Well, you can see where I'm going with this. It was not an ideal vacation. Now, the hotel management were very concerned and did everything they could to make a bad situation tolerable. When I finally was able to get around, I went over and I tried to inform your representatives of the illness and how the management tried to accommodate me. She just gave me a blank look (like a cold fish) not for myself only but all the others who got ill. Now, I know she may not have known at the time but she did know there were people dropping like flies from being ill. This is unacceptable and needs some attention on your part and I would like to see how you plan to deal with this and how you think a compensation is required.

Physically, I lost 15 lbs. in a 12 hour period and still after week has gone by, I'm still a little weakened and economically being sick 4 days out of 7 short changed mine and my wife's time vacation, and do you really think that place is a 6 apple. I don't.

I asked to speak with a Manager. I then spoke with Harold. Harold advised that the only thing he could do was to see if they could pull a report and show if I ever did call Apple Vacations. I gave Harold the phone number that I called from. He stated it would take one business day to run the necessary report and he would call me back. On 11/29/07, Harold did not contact me. On 11/30/07 at 3:10 pm (CST), I contacted Apple Vacations again and reached Allison. I asked to speak with Harold. He was on another call, so I left my name and number. Allison advised that he would call me back after he was finished with his current call. Harold did not return my call. He did not even call me to state that he was still working on the issue, and apologize for the delay. He simply didn't call. We spent $3200 on a vacation with Apple. We just want the $800 that was supposed to be processed on Oct 15, and clearly, no one is anxious to help.

American Airline representatives refused to help us because we had a special bulk ticket purchased by Apple Vacations and thus can't be re-booked without Apple Vacation representative.

Anyway as result of long conversations with answering machine and couple of persons who hanged up on me I have got connected to someone called Jennifer S. from Philadelphia office who simply told me to get away, purchase a ticket and fly back home by myself.

After 4 weeks wait time and complaint sent to them I have got return for tickets I've purchased and so called certificate for 100$ expired in 1 year that I will not able to use for obvious reasons. In addition to this useless papers they sent me a letter with false statements regarding a reasons of they mistake in my itinerary.

I feel this kind of customer care is abusive and not even close to trying to resolve the problem I have had with them. In addition they should clearly state that they ARE NOT PROVIDING ANY SUPPORT TO THEY CUSTOMERS IN CASE OF EMERGENCY.

My son was scheduled to leave on a flight from Cleveland, OH to Puerto Vallarta, Mexico with 12 of his friends for their senior spring break trip. This trip was highly anticipated and a once-in-a-lifetime experience which he worked very hard to pay for.

This trip has turned into a trip from hell from what should been a wonderful, enjoyable relaxing vacation with his best friends to celebrate their upcoming graduation.

To begin, the flight was delayed 11 hours and departed Cleveland, OH at 3:25am on Saturday March 24, 2007. During the flight, a passenger announcement was made saying that bags were taken off the plane (because of weight and safety issues), and that they would arrive later that day or Sunday March 25, 2007 at the very latest.

When they arrived in Puerto Vallarta, my son learned that his bag was one of the bags taken off the plane, not because of a mistake or oversight, but because of a deliberate decision by USA3000.

When his bag again did not arrive on Sunday, the Apple Vacation Representative, told him that it would be there the next day, Monday March 26, 2007.

My son's bag did not arrive on Monday, at which time the Apple Vacation representative again informed him that it was now scheduled to arrive the next day, Tuesday March 27, 2007. The bag was to arrive on a charter flight from Chicago which was to arrive in Puerto Vallarta at 9:30am. They promised that his suitcase would be at his hotel by 11:00am. My son's bag arrived at his hotel lobby at 3:00pm. At this point, his vacation was half over.

This situation is inexcusable. After speaking to the concierge at the Buenaventura Hotel, the Apple Vacation representative in Puerto Vallarta and the customer service center for Apple Vacations, I have ascertained the following: USA3000 Flight #414 was too heavy to take off and the pilot requested that luggage be taken off the plane for it to depart. I was told that during this time of year when USA3000 is booked with spring break travelers, this occurrence is not unusual. Since this is a possible occurrence, then procedures must be in place to reunite USA3000 travelers with their luggage on an immediate basis (within 24 hours). Four days later is unacceptable and utterly ridiculous.

A vacation is not a vacation without your clothes, bathing suits, sandals, toiletries, etc. This is like asking a baseball player to play the game with a bat and no ball. It cant be done.

To make matters worse, my son wears disposable contact lenses which were packed in his suitcase. We were concerned about packing them in his carry-on bag because of the new flight regulations concerning liquids.

I was not informed by no one of this MAJOR error I happend to log on to my Citibank.com and noticed all of this money was taken from my account. I immediately contacted the travel agent and she gave me the number to Apple Vacations. I called and someone by the name of Howard or Harold answered I explained the situation to him and he told me he doesn't deal with customers only the travel agent. I then hung up and contacted the travel agent so she could call. We did a conference call and she explained the situation to the next individual that answered the phone they stated nothing can be done a credit has been issued and it will take 3-10 days to process.

I purchased insurance so I called the insurance line. They were unable to assist me but gave me a number of a on call person from Apple. This person was upset that a consumer was contacting her because she only deals with Apple/ or Travel Agents & hung up on me. I called the insurance # back & they assisted they could be not help.

By this time it was around 8:00 and I went from counter to counter asking what the fares would be to better assist Apple. US Air & Continental agents both were suprised that our tickets were no good. They said as long as you get to the airport within 2 hours of your flight you will be put on the next flight. It's called the flat tire rule. I went back to Delta to double check & they said NO - your tickets were purchased in bulk & ARE NO GOOD!!!

and it was a horrif experience. I had 16 FAMILY Members flying in from all around the country to meet at the OASIS CANCUN.

Apple assured me this would be no problem. When we arrived we had no rooms due to 130% overbooking and they tried to fly us to Jamaica, Dominican Republic and the Bahamas (but not the whole family!!!) It simply gets worse from here but Apple contacted me with a letter dated September 8th, 2004 letting me know they were very sorry and were investigating this. It was signed by Joan Bennett and had a case number.