Alitalia

It is VERY CLEAR Delta and Alitalia do NOT communicate to each other, even though they are subsidiaries. When we tried to explain to Alitalia we got a flight on Lufthansa-the AGENTS at Alitalia (after standing in line at LAX for TWO HOURS) said they couldn’t help us. They should have told us to go to ‘Lost Luggage’ counter but NOBODY said anything, their reply ‘we can’t help you, figure it out on your own’.

Needless to say, once we arrived in Rome (foreign country to us) on Lufthansa - we had no luggage. We Filed a claim at ‘Lost Luggage’ in foreign country and never got any update at all. The last night of our cruise, our baggage showed up in our room, after we tried for days on the ship (during our vacation) to access their websites - to reroute our luggage home with NO RESPONSE.

The entire vacation on our cruise, their websites showed our luggage sitting in Rome. Our focus was getting clothing, especially underwear. On our return, we then had to carry our original luggage, in addition to items we HAD to purchase. Try finding underwear in foreign port areas-non existent. DO NOT TRAVEL THESE AIRLINES IF YOU THINK THEY WILL HELP YOU or give you any updates on Cancelled Flight or Lost Luggage!

I had to purchase AGAIN another ticket costing appx. One thousand dollars. Twelve hundred originally, then plus five hundred, then another thousand. They are rude and when I asked for help they could not direct me and asked me ‘’what do you want me to do about it’’ in a way meaning they could do nothing to help me. DO NOT FLY WITH ALITALIA. Fly through France or another alternative. I learned the hard way. I’m very disappointed and will be having my lawyer contact them for a reimbursement or I will file a small claims lawsuit.

Original Review: Alitalia is The most unreliable company ever. Rude, not helpful customer service, was trying to get money back for tickets during Covid 19 situation, when Italy was closed. They would say anything, just to not do it, wait time for a call can be up to 5-6 hours, and when they will pickup do not expect any help.

However, this refund was never sent to my Bank. I checked with the Bank a couple of times and then, sent email to Alitalia customer service. In response, I immediately got auto-reply email requiring calling their USA customer service. I called Alitalia “USA customer service”, in fact located in Tirana, Albania. They told me that I need to wait for 90 days because there are too many refunds. Fine! In 4 months I sent a new email and got the same auto-reply. Btw, I've never got any other emails from them - only auto-replies, which were sent from "no-reply" address. I called again to “USA” customer service. This time, a representative assured me that a refund will be sent in 72 hours and he’ll call me about this. As I expected, there were no refund and no call.

In a couple of weeks, I sent another email, got one more auto-reply and called to Albanian (means USA!) Alitalia customer service. This time, a representative listened to my long boring story and… just hung up on me. During last year, as many of us, I’ve experienced a number of flight cancellations. All American and European air companies refunded their cancelled flights, including low-cost ones (like Vueling), but only Alitalia did not fulfill its obligations. This is why Alitalia is to me the worst European air company: unreliable, disrespectful to customers and finally, a real fraud. Definitely, I’ll try my best never to use Alitalia and do not recommend this company to any travelers. Further, I will provide my review for Alitalia online and inform Consumer Affairs to look into these fraudulent dealings

Instead when I took his picture with my cellphone to identify the crew member (for my reference for Alitalia), they called the flight manager who threatened me that he will call the police if I don’t delete the picture as it was a security issue. Giving out the batch ID doesn't supposed to be the security issue which they also denied! Secondly, I was not taking the picture for no reason. I was taking it because all of crew members became uncooperative all of a sudden.

There is a big customer service issue with Alitalia. They should have been looking into the situation why their crew member shouted so loudly and rudely upon me at the first place. Had they not moving the garbage cart so fast my garbage would have not fallen on the other customer. They don’t realize why somebody will throw the garbage on other customer to begin with. Logically, something must had happened that garbage fell on the other customer. Even if It was my fault, the crew member should not shout (whatsoever) on any customer. Rather, they should try to normalize those situations even when they just smell it before their occurrence. I feel myself humiliated by the crew members.

Further, only upon request, we weren’t even provided lounge access but a token coupon offering us a sandwich at a restaurant while enduring 8.5 Hours of mental and physical torture at the airport while sitting in common areas. With a whole day of itinerary wasted, I am appalled at the lackadaisical attitude of your staff and demand a refund of my flight tickets at the least. Expecting a response as soon as possible. While I have already posted this on your Trip Advisor page, I will take this post to other social platforms soon if I see no just response.

They told me I had a "light" ticket, but it didn't say that on my ticket anywhere. They said that economy tickets included a bag, but light tickets did not – but again, it did NOT say light anywhere. Alitalia outright lied to us and overcharged us for the bags. I contacted them immediately after the incident on September 20, 2019, and the automated email noted that they would respond to us within 30 days. It's now 46 days later and I'm still waiting for a resolution…avoid Alitalia at all costs. The airline is full of lying customer service reps and is a total SCAM.