Alitalia

I purchased an expensive round trip from NY to Tunis. I purchased the protection for over a hundred dollars and unfortunately had a death in the family. I had to fly back immediately. They charged me appx. five hundred dollars more to change the flight. I got to the airport early but there was a disturbance in front of the airport which delayed the process. As I was on an INSANE line, I finally had about 3 people in front of me and they said I was too late to board and told me there was nothing they can do about it and it was MY FAULT.

Updated on 09/16/2021: Got tickets to Rome in February of 2020, and than Italy was closed due to Covid 19. Was trying to refund my tickets, was told I can get only vouchers, but may be in a year, refund, 18 month passed, I still do not have money on my credit card, it is impossible to get through calling their customer support, you would hear bad music and horrible advertisement for hours, but email to their Customer support will recommend only to call same not responsive number. Horrible customer service.

I purchased tickets for a direct flight from JFK to Milan and they cancelled that flight without notification. I knew this happened because my family had an earlier flight and were also never told until they found out by calling for seating reservation. So I called multiple times and was yelled at, hung up on and told there was nothing I could do about it. There were absolutely no alternatives. As it turns out Alitalia will be out of business in October 2021 and their new name will be ITA. That's why they don't give a ** and I don't think have any outstanding credits will be honored. I will NEVER give ITA a chance either. What disgustingly rude people they have working for them. I have such despise for the company and I haven't even flown with them yet. This is just customer service.

Honestly speaking, it genuinely infuriates me to think about Alitalia. To me, this is the worst European air company: unreliable, disrespectful to customers and finally, a real fraud. Let’s be more specific. Last year, Alitalia canceled my flight from Bologna to Palermo (via Roma) without any replacement offers. I completed a form required by Alitalia for a refund and 11/20/20 they sent me email, that Alitalia issued a refund to my credit card account for e-ticket (RFND NBR:**; Ticket Refunded: **).

The plane was filthy and had mechanical issues. I truly did not think it would land safely and the flight crew did not care to inform the passengers. From flight attendants up to the managers are extremely rude and unreasonable. IATA and FAA should investigate this airline. I would never recommend this airline to anyone and will never fly with this airline ever again. I hope it shuts down.

Departure flight was OK from Washington To FCO but coming back from FCO to Washington left a bad taste in my mouth. It happened when crew members were collecting the garbage once the passengers were served with food. They hauled the garbage cart so fast and didn’t allow enough time to throw the garbage in the cart. Instead it fell on one of the passengers behind my seat. Without looking into the situation crew member who was hauling the cart start shouting (rudely) as it was my fault. I asked the other crew members to give me his batch ID or name to show my concern to the airline (later on) and surprisingly nobody was willingly to give me a piece of paper and to write his name or his batch ID.

We were booked on AZ 769 and then further on to AZ 864 from Delhi to Tunis through Rome. We landed in Rome at 0930 Hrs (delayed basis original ETA of 0820 Hrs, understandably due to unavoidable circumstances). AZ864, which was originally supposed to take off at 0830 Hrs. Only took off at 1114 Hrs. However, upon landing in Rome, we were automatically rebooked for AZ 866 at 1625 Hrs, which finally took off at 1800 Hrs. With more than sufficient lead time between flights, and with a lot of other folks being accommodated for flights taking off much earlier (Case in Point: Rome to Paris at 1015 Hrs), our itineraries being rebooked on AZ 866 was completely uncalled for and absurd.

Alitalia lost my baggage on a flight from Rome to Delhi. They were however able to find the baggage and delivered it to my hotel on the third day of my holiday in India. I filed a reimbursement form for the expenses incurred for the first 3 days - mainly of toiletries and a change of clothes. After 2 months from the claim, I received an email saying that the refund was denied based on the fact that my permanent residency was India. UH? I am an Australian citizen and also had submitted a copy of my passport with the claim, so... How did they come up with the assessment that I was an Indian resident is extraordinarily inventive!!! Terrible service, never again.

I bought an Alitalia ticket (which said economy), and I called and confirmed with Alitalia customer service that economy tickets included a checked bag. The customer service representative confirmed that I had a checked bag. When I arrived at the airport, they refused to check my bag unless I paid $60 each way. Obviously, it was too late at that point to pack a carry-on so I was forced to pay an extra $240 dollars ($120 round trip for myself and my boyfriend) for our bags.

I recently had a horrible experience with this airline. I went to Italy on a prepaid vacation the day after my grandmother had passed away. I was told that given the circumstances, we would be able to change our return flight with no penalty so that we could be back in the US for her funeral services. First, Alitalia demanded proof of the death, so we went them the obituary (which I am listed in) as well as a signed letter from the funeral director confirming the identities of myself, my grandmother and the dates of the funeral services. This was sent to Alitalia. They said this wasn't enough, and demanded the death certificate. This was sent to them promptly. They then stated that it did not prove the relationship to my grandmother since we do not have the same last name. I pointed out to them that it would not be possible for me to have the same last name as my maternal grandmother, but they stated that I would need a certificate proving the relationship.