Alitalia Reviews

I recently had a horrible experience with this airline. I went to Italy on a prepaid vacation the day after my grandmother had passed away. I was told that given the circumstances, we would be able to change our return flight with no penalty so that we could be back in the US for her funeral services. First, Alitalia demanded proof of the death, so we went them the obituary (which I am listed in) as well as a signed letter from the funeral director confirming the identities of myself, my grandmother and the dates of the funeral services. This was sent to Alitalia. They said this wasn't enough, and demanded the death certificate. This was sent to them promptly. They then stated that it did not prove the relationship to my grandmother since we do not have the same last name. I pointed out to them that it would not be possible for me to have the same last name as my maternal grandmother, but they stated that I would need a certificate proving the relationship.

August 28 2019 I was traveling with a disabled step mother and a child with scoliosis from Athens, Greece to Malta (AZ 717) with a change in Rome (flight AZ 884). Alitalia Confirmation UXPKMM. The flight from Athens to Rome was delayed 2 hours and as a result we missed our connection flight (AZ884) from Rome to Malta and had to spend 9 hours 40 minutes in Rome instead of 2 hours 25 minutes (were put on the flight AZ 886 instead). The explanation I got when I complained about such a huge unexpected layover in Rome from Alitalia was: “Our records show flight AZ717 was delayed due to the late arrival of the incoming aircraft due to crew rest. Under EU Regulation EC 261/2004 (Art. 5.3 and Recital 14) the carrier does not assume liability when flights are delayed due to “extraordinary circumstances”.

Lost my friend's dog, admitted responsibility, promised but never paid a dime. Had heavy handed lawyers claim they owe nothing as they are an airline and cannot be sued. Thus, they lost a customer's dog, knew it was their fault, and did nothing except give the runaround and then try to scare the customer. Screw this airline. Do Italians not care about their pets? Of course they do. Italians are wonderful people. This airline is just **! This airline doesn't care about pets or even other people and other people's pets and their customer's pets. Unbelievable. They should go to jail.

Every flight boarded passengers late. Every flight and layover I was late to the connecting airport. I was so late for an international connecting flight. I hate to run over a mile to barely make the flight. Then we landed over two hours late. Additionally, Alitalia lost my check in luggage. It was returned to me four days later. I almost lost my job because I had important work documents in my lost luggage. I will never fly Alitalia again and will go out of my way to tell others to never fly with them.

I had an terrible experience with Alitalia last month and it ended with damaged luggage. I was supposed to fly with Alitalia on July/2019 on flight 583, and it got canceled. When I booked it I had to pay extra money for convenient time. Without my acceptance, I was put on a flight early in the morning, flight 507, ref#: ** and had to pay for a taxi fare because nobody could give me a ride at three in the morning. And as I got on another leg of my trip, Rome to Boston, on flight 614, my checked in luggage didn't arrive at my destination and when it was returned was damaged. I would like to lodge a complaint concerning the unprofessional behavior of your baggage handlers, and to request full compensation for the luggage that was destroyed. I expect to be compensated for my time, the expense of the taxi fare, and the cost of the luggage.

We flew to Rome in August 2018. Alitalia lost our luggage. We waited for them for 56 hours to deliver our luggage, but they did not. They were rude and did not care at all. Finally on the third day we rented a car and went to pick up the luggage. I will never use them again.

Hi, I Travelled on 30th of June from New Delhi (India) to Washington DC. This is the second time I use this airline because I had a good experience last time. But this time it just worst. It has two Layovers one in Abu Dhabi and another one is in Rome. I especially mentioned Hindu Non-Veg meal. I only get food on my first flight from New Delhi to Abu Dhabi. From Abu Dhabi to Rome flight attendant just offered a snack, while asking for a Hindu meal they said, "We don't have it." And it's a long flight. I was a totally empty stomach.

SkyTeam and Alitalia - beware the flights you choose. I reserved and paid for my family of four through AZ website. I reserved the seats on 3 out of 4 flights. On the first part of the journey I was informed it was not an Alitalia flight and they could not reserve the seat, contact the other carrier (seamless service. Yeah right!!!), contacting the other airline MEA. I could not choose a seat and called them on the phone. They pushed me off to Alitalia again. Alitalia told me it's ''not logical'' and sent me back to MEA. That airline told me "you bought your ticket with AZ so hard luck you cannot reserve any seats and only get them at the check-in"... Quite possible we will not sit together and worse all get the middle seats that no-one wants. Alitalia washed their hands and MEA punishes because we bought on Alitalia.

I paid a huge sum of money for my daughter's trip to Florence on Alitalia. Due to the cost, I paid extreme attention to what was and what was not included in the fare. I have screenshots of each booking page clearly showing what was included in the fare - in particular a 1 x 23 kg suitcase. I was also clearly shown on my booking confirmation that I had printed and took with me to the airport. Upon check-in I'm told there is a $60 fee for the suitcase. I said on "no it's included and here is my confirmation clearly showing it's included". I'm promptly told that I've been "misinformed". Really?? Misinformed in writing by the airline that I purchased the ticket from?? Misinformed by the screenshot of my booking pages showing that a suitcase was included in the fare??

Barely raining but we have to trust there is a storm coming up. No room for hand luggage like always. The bus drove us to the wrong airplane and after we finally got in the right seats and after a longer flight the usual we are not allowed to leave the airplane. I guess I will just die in here.

I flew on Alitalia from LAX to Rome. Somewhere between checking my bag in LA and retrieving it in Rome, my bag was opened and my entire cosmetics case was stolen. To add insult to injury, I had to pay $120 to check my bags - just to have $700+ worth of cosmetics stolen. So heartbreaking and frustrating. On top of that, customer service is of ZERO help. They refuse to even speak to you about it after 7 days have passed.

The worst airline ever. I had two problems with them in two different flights. The first problem when I traveled from Jordan to Catania, and I had a connection in Rome. So, my bags were lost in Rome. They return the bags to me just before my trip back from Catania to home. They refused to compensate me financial or even apologies. They always say it is not our fault, it is **’s fault’s. And this ** can be anything except Alitalia.

My family and I went skiing in half term and flew to Italy with Alitalia and they lost all our bags before we had even left the airport. They returned our ski boots and helmets at the end of the holiday (which was bad enough) but the main bag with all our clothes in wasn't returned until six weeks later. We incurred a lot of costs to make up for all the clothes and equipment we needed to buy/hire and they have offered us very little compensation. Customer service has been terrible. Don't fly with them, it's not worth it and could ruin a perfectly good holiday.

The worse airline I ever seen. My luggage is totally destroyed and I make complaint month ago and no one answer me. Now I not want make complaint. I will just go every single website, write my bad experiences I had with your airline and warning and telling people how terrible Airlines are you!!!

If this airline represents Italy, Italy is in trouble, nothing works, can't check in online or from the app in the last two days, flying out today and nothing still, when you call, you pay 16 cents when answered and 98 cents per minute to talk to somebody who cannot and doesn't know how to help. This airline is a nightmare! The planes when flying across from Italy to the US don't have USB or electricity plugs anywhere but the bathroom, so charge up your phones before you embark in this '90s airline and enjoy the one movie they'll decide to play over the cabin 3 monitors. Stay clear of Alitalia... If a zero star was avail...

I have been trying since September to get a document stating I did not take a flight that I had booked. I have sent all the documentation asked of me over and over but after 5 months Alitalia still hasn't sent it. The service is beyond appalling.

I selected a flight (with baggage) on Kayak, offered by Alitalia and was led to an Alitalia webpage, in English, which did not have the baggage as requested on Kayak incorporated into the booking on the Alitalia webpage. There was no way to include the baggage or to go to another page on this webpage to restart/correct the booking as offered on Kayak. In other words the link is broken and you are unable to purchase that which is advertised for sale by Alitalia on Kayak. If you then proceed, as I did, directly to Alitalia.com, as a US resident, using a US IPS address you will find yourself on the Italian webpage.

I had a very bad experience with Alitalia, it was my first time I flew with Alitalia from Rome to London on 08th November 2018 inn Alitalia AZ-210 with PNR XIXSXB. I checked in two pieces of baggage and both of them were badly damaged. Filed the complaint at the airport itself. Sent the damage report to Alitalia via email when I arrived at my native place after 10 days since I was on vacation. Alitalia refused to pay the claim as according to them I should have sent the Damage Report within 07 days. It is not a recommended airline to fly with.

Poor performance, negligence and bad-faith. Alitalia AZ715 flight arrived slightly late in Rome, from where I would depart on another Alitalia flight AZ800 to my final destiny. In the connection area (Rome), there was no Alitalia’s correspondents. When I arrived at the AZ800 departure gate, the bus that would take the passengers to the airplane was still at the door and the ground staff affirmed "they were waiting for me and my colleagues”. But then they say "someone" had cancelled my name in the system. It means Alitalia flight AZ715 was late (not me) and their staff denied my embarkation on the bus to the connecting flight AZ800, even though they were waiting for other passengers! Why could Alitalia wait for other passengers but not for me?

If it was possible, Alitalia deserves negative stars. This was, by far, the worst experience I have ever had with an airline, domestic or international. Not only did the airline lose my luggage for my entire trip (and returning my bag and items damaged), but they also treated me with rudeness and disrespect on multiple accounts in person and on the phone. Their workers also clearly are not familiar with any of their policies because I was told multiple pieces false information regarding the lost luggage process.

I tried to book tickets from their website on 18 July 2018. Everything was going alright until after the payment being complete. The website glitched and never gave me my ticket. I tried to contact them and they said the money will be refunded that week, and then it didn't and it became "In some days" and then it's been a month and they say they "released" the money and "unblocked" it but my money was never being held on provision or anything like that. My money was fully drawn from my account and I have proof of this. And every time I tell them I can prove them that money was completely drawn from my account and ask for their proof they go silent!

I booked a trip on Alitalia non-stop to Rome to go to the Amalfi Coast for August 2018. We booked the trip November 2017. My wife discovered she was pregnant in January of 2018. It was going to be our babymoon but she gave birth 3 months early at 26 weeks. My baby daughter will be in the Neonatal Intensive Care Unit until the end of September fighting for her life. We have to be there for our daughter both for kangaroo care and because my wife has to pump breast milk for survival and proper development of our severely premature daughter. Alitalia said the tickets are not transferable, not refundable and not able to be postponed. They said the only way they would reimburse us is if my daughter was DEAD. Are you kidding me? This is a disgusting and emotionally detached company. Please never use them, I know I never will again! I hope this airline folds. $1,600. Pathetic.

This airline is terrible! Their airplanes are ancient, the seats are not only narrow but super uncomfortable (lumpy and ill-proportioned), and don’t let me get started on the staff who, with very few exceptions, were rude when they were not being condescending. A horrible experience I won’t be repeating!

I approached Alitalia to get refund for my ticket as I have a medical condition raised 6 days before traveling to Japan. They refuse to refund my ticket and saying exciting condition> My condition is not exciting and they are worst to respond and also worst to travel with.

In October, 2017, I purchased a premium economy ticket on Alitalia Airlines for a June, 2018 flight from Miami to Rome and selected my seat to sit next to my family. The day before the flight, I tried to check in online and was advised to see an agent at the airport. At the airport, the agent downgraded me to coach due to the flight being oversold. I was not able to sit with my family but I was told I would receive 75% back on my ticket. It is now been almost a month, three emails and two phone calls to Alitalia later, with no result/response or apology other than it is under review. To add insult to injury, the flight was horrible - extremely rude flight attendants, uncomfortable seats, non-working tv monitor and dirty airplane. The reason for this review should be obvious - I want Alitalia to compensate me as they agreed and, although I don't see it happening, an apology would be appreciated.

My wife and I flew via Alitalia from JFK to Rome on May 4th and returned on May 11th. While there my wife had a call from the airline to say that our flight was overbooked and we needed to take an earlier flight through Delta airlines. We were quite surprised since we purchased business class seats both ways. I called the airline back the next day to protest the change since it meant that we would time in Positano and would need to leave very early on travel day to make the flight.

We flew from San Antonio, Texas to Cairo and Alitalia was our last airline. Our luggage did not not arrive with us in Cairo. It arrived there day after but they did not deliver it right away to the hotel where we're at. Since we were in the Holy Land Pilgrimage we have to move on to another place so we advise the Airline to send it back to the original airport in San Antonio, Texas, USA. They had a message that the luggages will be sent back to Chicago O'Hare.

This airline absolutely sucks. This airline has the most deceptive baggage policy in the world. We booked our tickets through Kayak and *WERE NOT* informed of the baggage policies beyond the usual thing. When we traveled from Palermo to Naples, we were allowed to check one bag and carry on a bag with no additional fees. However, the problem began on our flight from Naples to Rome. We could have easily taken the train. However, we decided to take the plane. Unfortunately, when we went to check our bags, we were informed our checked bags were each over 8 kg. They charged us 53 Euros per bag to check them... Yes!!! 53 Euros per bag. This is for a 45 minute flight! In what universe is that a reasonable bag fee.

I flew Alitalia airline and even the service on the plane from Milan to Brindisi service was poor. I had to discuss with the airline staff why I needed to wear specific headphones to block out the pressure. Then we got to Brindisi and they had lost my luggage. Since then trying to get the luggage back has proved to be a nightmare. Several phone call (phone numbers that aren’t answered) and emails that don’t seem to arrive to the company’s inbox. Having also since been patronised by their member of staff as I was explaining the need for the medication in the bag. Horrendous service. Reminded me why I would never fly using them again.

We all know these types of aircrafts are small seating. So first of all it was an extremely uncomfortable 10 hour flight. However, I will never fly this airline again for TWO ridiculous reasons: First, my purse fell out of my backpack onto the floor near my seat. I realized this as I was going to my next flight to Florence and notified Alitalia immediately (maybe 15 minutes after I got off the plane). No one took me seriously.