Alitalia Reviews

We all know these types of aircrafts are small seating. So first of all it was an extremely uncomfortable 10 hour flight. However, I will never fly this airline again for TWO ridiculous reasons: First, my purse fell out of my backpack onto the floor near my seat. I realized this as I was going to my next flight to Florence and notified Alitalia immediately (maybe 15 minutes after I got off the plane). No one took me seriously.

The worst airport service and airline that I have ever been to and I travel a lot so I have been to many airports. Our flight was at 10 am and we were standing in line to check in at 8 am. We were in the family line because of baby. There were just 2 families before us. The women at the counter literally took 1 hour to check them in. It was 9 am by the time we got to the counter, now it was a different lady helping us. She didn't know what she was doing. It was 9 30 and we were still waiting. I checked the screen and it showed the flight was boarding. I told her the flight was boarding and she said it wasn't and we didn't have to worry about it. Then the manager walks in and tells us, flight is closed and he especially has the flight waiting for us. We told him we have been standing here for hour and a half and these people are not able to check us in.

My brother flew in JFK on 1/7/2018 from Athens with a stop in Rome. Alitalia lost his bag and is not helping us recover it. Their lost and found phone is almost constantly "unavailable" and then they gave his bag to "Bex Delivery" who has not delivered it for 3 days and is also never picking up the phone. It is really hard to explain how angry I am with their level of incompetence and lack of care for their customers. I even resorted to complaining on social media and I was promptly ignored. I would encourage anyone reading this to choose another airline. Even if you spend a little bit extra money, your mental health definitely worth more than that.

If I could leave 0 stars on this review, I would. We had a delayed flight from Rome to Belgrade. It was delayed due to the weather. Understood. However, the staff was not only unorganized but also extremely rude for no reason. We were put on another flight which left a few hours later... staff sent us from desk to desk, all across the airport, just to find someone to provide us with a voucher for a sandwich!

I have traveled by Alitalia a few times. Today I accompanied my son to the airport, usually he has a small carry-on luggage and a personal bag but this time we were stopped by the staff who was weighting the carry-on luggage. Previously we (my husband, my son and me) have never had any problems about the carry-on bags and if there is a new rule I was not aware, even though last year and this year I travelled with Alitalia to London and New York. The staff (no name of staff shown on jacket) was very rude because my son had 1 kilo of excess. I tried to ask him about the solution but he was just rude sending us back twice while he was tapping on others shoulders saying "é un amico" and let them pass.

Paid for upgraded seats from economy to premium economy. On trip to Rome and return trip the upgrade wasn't recognized, they put us in regular seats. When I requested a refund for the upgraded seats they refused. They were rude like I have never heard in my life! Don't use this airline!

In January I booked a flight from Winnipeg, Manitoba to Rome, Italy through Travelocity (Never ever use these guys). In February I was printing my itinerary and other reservations. I found out that Alitalia changed the Toronto to Rome portion to leave Toronto the day BEFORE I arrived from Winnipeg. After 6 hours on the phone with Travelocity (never ever use these guys) I got an email saying the trip was canceled and I would get a full refund. This was February 18th. After months of messages back and forth and a flurry of lies from Travelocity (never ever use these guys) I have still not received my refund. $2000.00.

I was attending my sister's wedding in Belgrade Serbia. My flight was from JFK to Rome, and then a final destination in Belgrade, all Alitalia flights. This was my first and last flight with them. The ride was subpar, but not the biggest issue. The big issue was that once I arrived in Belgrade my luggage was nowhere to be found. Apparently it got lost in Rome but no one can tell me where it is. It's since been over 48 hours and nothing. I called several different customer service numbers, all which were useless. The best they could do was give me a tracking number (PIR) that doesn't track anything!!! All it says is this: TRACING CONTINUES. PLEASE CHECK BACK LATER. What does that even mean. Now I have to buy an all new suit and everything for the incompetence of the airline. I would seriously avoid this airline.

Horrible airline. Check in at JFK was the worst due to chaos and unorganization. We printed boarding passes online, went to the checkpoint, waited in line for over 30 minutes only to be told that Alitalia requires their own boarding passes. Had to go back to Alitalia counter to be re-ticketed by a inattentive agent. This is BS. Upgraded to Business class, complete waste of money. Little to No service, no alcohol offered, no ice, warm soda, horrible food, attendants were RUDE, ABRASIVE, AND ARROGANT at best. One side of the plane was offered wine and water and the other side received NO SERVICE AT All.

We had to wait for the supervisor from the Alitalia because we didn't have a special assistance for our son - 14 years old to fly from Malaga to Rome. The supervisor didn't want to help us and said he is not going to fly. She either didn't want to be cooperative with her colleague from the call service where we had to ask for help. She is rude and didn't want to introduce herself. Her name is Laura - Italian background, and we had to ask the police for help because the employee from Alitalia didn't want to help us... What a shame that people which are not able to work with customers are pretending that they are working! We decided to go public, because everybody has to know that the Supervisor from Alitalia in the airport of Malaga is extremely impolite and rude person!

In 16/12/2015 during a business trip to Milano, my bag didn't arrive to Malpensa airport. Several promises from the staff ended to none. They responded to me with refund reference after the stipulated period in Alitalia policy. I showed bills for expenses afforded, medicine needed and documents for important business meeting for 3 days in first class hotel in Milan. After 45 days Alitalia offered 600 Euros against true bills. I claimed less than 10 times their amount for the pain, sufferance and expenses. They never replied back despite my several calls and emails. I consider this as a kind of discrimination because if I were a European or American they would had been coming to refund or at least a compromise by reply to my calls & emails. I would advise all the third world people NOT TO USE THIS REALLY BAD AIRLINE.

On 3 different occasions I was not able to purchase tickets through Alitalia website. Not functioning. When called customer service, I was kept on hold for 30 mins, then call was dropped. I called again, on hold for 40 mins. charges occurred from calling customer service. Then customer service wasn't able to complete due to internet failure. Extremely poor service.

I booked tickets for family members with a return flight out of JFK on 3/14/17. As r airline it turns out a few days before the flight there was a blizzard warning announced for 3/14 in New York. I immediately called Alitalia requesting to change the flight to a sooner date but was notified that I will have to pay a $300 penalty plus the change in airfare. I tried again a day before the flight after every other airline had announced that they cancelled flights for 3/14 and they still didn't have it in their system! I was told that at this point even if I paid the penalty I most likely could not book 2 seats before the storm hit as everyone already switched off the flights from 3/14.

In many occasions I have struggles to purchase a ticket on the Alitalia website following the receipt of a promotion via email while it is practically impossible to purchase a ticket. Shouldn't Alitalia first repair all the malfunctions of their booking engine prior to send promotions that are impossible to book online? Do not expect a reply from Alitalia as unfortunately well known the infamous customer through past years. I have sent many messages of complaint or request for assistance but all remained unsolved and unanswered if not by an automatic no-reply message... It is a very annoying experience and what is worse is that the Airline keeps investing in the look and style of their website and staff uniforms while should seriously look into its functionality and training of their staff at customer service. Simply do not fly Alitalia if you can avoid to do so.

Terrible airline. Planes are old and seats are narrow. Worst-- staff is incredibly rude. I cannot imagine they will remain in business long given their apparent complete lack of focus on the customer experience.

Alitalia's Millemiglia program is a joke. You cannot book a ticket with award miles at all. I tried last year and again today. My dates are very flexible and they don't seem to have any available. I asked for any date in April, May, June, I even made him check September and the customer rep could not find one. He went thru each date one by one because their system only allows them to put in each date instead of looking at what's available within a range. The worst system and the biggest gimmick ever. Then I ask rep if I can speak to a manager and he tells me "for what?" The worst customer service and this is a ** program just to get people to fly with them.

This airline sucks. Their customer service was not helpful. I bought a ticket from them for overseas through CheapOair and got confirmation email and later text messages and emails alerting me to the flight and confirming it but when we went to airport they could not find the first reservation for the flight to NYC and I end up missing the flight from NYC to Rome. When I called back they said it was airport fault because in their system they could see everything was fine!!! Spent more than 2 hours on phone with no results. Do NOT use them.

I believe my review is slightly different than the rest. My problem with Alitalia started back in the end of October where I purchased online a ticket from FCO to CAI. Although I paid the amount advertised which was on a special offer, I NEVER received confirmation nor my flight ticket. From there on, my ordeal started and is still ongoing. It has been 2 months already that I cannot get my refund nor a clarification whether I am on the flight I booked or not. After NUMEROUS calls to the customer service and waiting time around 15' each call, the only answer I am getting is that the airlines system is down and the soonest it is fixed they will deal with my issue as I am on a queue of around 3000 passengers. Unbelievable and simply ridiculous!!!

I flew with Alitalia from TLV (Israel to Brasil). Once I arrived to Brasil I was told that my luggage is still in Rome and I will receive it the very next day. The next day I called several times to try to understand about my luggage and been transferred many times to other departments. Staff are totally unfriendly, service is awful. Nobody knows nothing about my luggage. I'm staying in Brasil for one month and I don't have anything to wear. My ticket number is **. File reference is **. Flight az807. I will never ever fly with Alitalia nor to Italy. This airlines is very, very bad. I will sue this airline. I will also cancel my returning ticket. People be aware of this awful airlines. They have no idea about customer service. Very awful. MY RATING TO THIS AIRLINES IS BELOW ZERO.

September 3rd, 2016. From Heathrow to Rome there was an hour delay. We missed our connection and had to stay overnight in a hotel in Rome. Next morning we had to re-arrange our taxi (that had been waiting for our arrival the night before). When we got to the airport my sister's case arrived but not mine. There followed 5 days of the worst stress. My sister then had to leave after having a horrible stay. The airport and couriers did not communicate, only when the italian owner of the apartment phoned did they inform him the case had been found in Rome.

Over the past 40 years I had the opportunity to fly on Alitalia 4-5 times and was pleased with the food and service. Those days are long gone. Just did a R/T LAX to Rome to Casablanca. I must say that these were probably the worst flights I've ever been on. Why? Well let me tell you. I can't believe how narrow the aisles in coach were. I had to turn sideways so as not to bang every person I passed. The seats in my section (row 32 going and row 34 returning) were placed so closely together that I could not open my tray table.. It rested in my stomach. I looked around and saw that this was pretty common on the outer rows. The cup holder on my seat had been broken off. When I mentioned this to the steward, he said he'd report it.

My fiancee and I traveled on June 16th on Alitalia, flight AZ0631 from Miami to Rome, Italy (non-stop). When we arrived in Rome, we went directly to our hotel and opened our bags to unpack and were unpleasantly surprised when my suitcase appeared to be ransacked. As I further investigated, I noted that my wooden shoe trees were present, however, my two pairs of Salvatore Ferragamo shoes were missing (styles Diego and Magnifico Bit Loafers). We promptly called the airlines who told us we should report this issue ASAP to the Rome police department and get the proper documentation, which we did as instructed. On the 9th day (due to a 7 day cruise) we reported this incident by email (which is what we were instructed to do) along with pictures of my suitcase and police report from Rome. Not long after I reported this incidence, I was told that Alitalia is denying any compensation because we missed the 7 day reporting window.

My Alitalia flight #757 was supposed to depart from Tehran Iran for Rome at 3:45 AM on August 28. After several vague announcements about flight delay due to technical difficulties, we were finally informed at 6:00 AM that the airport ground crew had discovered a hole in one the aircraft's wings! The airplane was not permitted to take off until the necessary repairs were complete which would take several hours. Finally, we got on board and left Tehran airport at around 4:45 PM (13 hours later). By then, majority of the passengers, including myself had already missed our connecting flights to our final destinations.

I had an hour long transit at Rome today as part of my flight and felt absolutely disgusted at the welcome I received as a Muslim woman who wears a hijab (headscarf). So I walk through security and the alarm does NOT go off, but I still get asked to do a check underneath my hijab (which I understand somehow).

They added a charge of $833.99 to my credit card 5 months after I paid for my ticket. Day before my return trip home they fraudulently charged my credit card for a seat upgrade that wasn't mine. I called and emailed but no one could help me. Had to cancel my credit card. Check in over 1 HR in line. Everyone at airline rude and angry. Food terrible. No Wifi on plane. 90 minutes late takeoff, 2 hrs late landing. They just do what they please with no regard for customers, including stealing. DO NOT FLY ALITALIA. Even if it means staying out of Italy.

Our problems with Alitalia were rather small, compared with other war stories, but I report them as they seem to be quite typical for Alitalia. We went from Vienna to Palermo May 16, 2016. We were booked by a travel agent on a flight Vienna-Roma by Air Berlin and Roma to Palermo by Alitalia. The assignment of seats was changed in Roma because Alitalia probably used a larger airplane than expected. My wife’s seat number was changed at the gate without any comment. My seat number remained unchanged, but another passenger was already correctly sitting at the seat which had been assigned to me, so it took some time until they found a seat for me.

Flying from the UK to Japan isn't the easiest of trips however going via Rome with a 10 month old baby girl is very challenging and Alitalia were absolutely awful, leaving my child clearly distressed by the time we arrived. I am still extremely angry with Alitalia. The polite but not so helpful air steward said that never before has he seen a toddler not be allocated a seat with extra leg space, even though we requested this 7 months previously. He said that probably another passenger bought the seats. He then said someone will speak with us on arrival to ensure that we get better seats on return, but this did not happen. From a customer services/experience perspective having a passenger with a 10 month baby on their lap for 19 hour flight is absolutely unacceptable. And we did not even have an apology. I will never, ever fly with this company ever again and I vigorous encourage others (especially with children) to seek another operator.

First experience with traveling with Alitalia. Probably will be my last. All because of terrible customer service. Traveled from Toronto to Rome in Business Class with my sister - Very nice seats and good service. However, all good on the flight was undone on arrival when luggage didn't arrive. Very unhelpful staff. Disorganized and 1980 quality photo copies of forms that were all but unreadable. Then the nightmare really began. As they had lost both of our luggage, we had been sent an email and text message (not directly from Alitalia) that the luggage had been found and was on its way. Both pieces arrived (on separate flights) but Alitalia only delivered one of them more than 12 hours later.

More than 8 days and my luggage didn't arrive, from 29 Jul until now. The airport gave us numbers to follow up with them but nobody is answering.

I travel all over the world and have flown several airlines. Alitalia has by far Worst customer service I have ever seen. I will never fly with this airline and recommend all to stay away from them. They forced me to leave my personal items behind. They will weigh your purse, (NOT CARRY-ON). The Iranian national counter agents are the worst ever. They actually asked me for bribe telling me if I don't want my items checked, I have to pay them a bribe. Crooks and to make the matter worse, my luggage was not transferred to my connecting flight in Rome to USA. AVOID Alitalia.

This is my first and very last time flying with this company... They are very unorganized and my luggage is delay/missing. It is hard to get any info about what happen to it. I filed a claim with Alitalia. Let's see what will happen. How is it that this company is still in business?

My flight to Rome from LAX was cancelled today. I paid $2000 for a non stop flight. Customer service reps to assist close to 100 customers to make new arrangements - 2. Their solution: come back at 5 am the next morning to see if you can get on another flight. They simply didn't care what happened or why and refused to answer any questions. Tried to call airline customer service and no one answered after being placed on hold. It just rang on and on. When I did find a company contact on the phone, I was told to come to the airport at 5 am and wait for a flight the next day. So to whom can I file a complaint for reimbursement. I paid for a service I did not get. It can't be a coincidence that this airline has such a low rating. They know they are awful and don't care. I made my reservation with KLM and ended up with Alitalia. I don't want this mess to reoccur on the return trip.

My mother and I flew yesterday from Marseille to Bucharest with Alitalia and it was definitely the worst travel experience I ever had. For the first flight (AZ 335, from Marseille to Rome), the young employee who was supposed to check us in barely spoke English, appeared to have trouble managing our data, called a colleague for help (who was actually not paying much attention to us, but was simultaneously talking on the phone during this time) and eventually gave us seats only for the first flight. Knowing we had a short commute, never having faced this situation before, not having understood what happened and not trusting her skills by now, I was a little worried and I asked twice where we would get our seats for the next flight, to which she finally said something about a transfer desk.

This is the letter of complaint I emailed to Alitalia. Never again will I ever fly with this carrier. On March 18th, 2016 my wife and I flew with Alitalia on a flight from Toronto to Rome with a departure time of 11:35 p.m. We understood that we could reserve our seats 24 hours prior to departure which we did, staying up until midnight the night before and printed out our seat assignments which were in a row of 2 seats Upon checking in we were informed by a rude representative of Alitalia that our seats were not available and in fact we were not even sitting together. Upon asking why, when we reserved our seats 24 hours in advance they were assigned to someone else her reply was to read the fine print and that the seats are not guaranteed.

I had booked on Alitalia for a 2-way flight from Brussels to Milano. Following the bombs in Brussels flights were canceled. I asked for reimbursement on the 30 of April and we are the 11 of May, and I have not seen my money back but even worst, Alitalia can not even sent me an email confirming that the process to reimburse was activated. The 2 call centers I joined are not able to pass me any official Alitalia person-in-charge. Last and not least, their official email given me over the phone, is out of order!! (Customer.relations.be@alitalia.it) Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain alitalia.it by azmail4.alitalia.it (80.72.160.66). The error that the other server returned was 550 5.1.1 recipient address rejected; user unknown.

I had the worst experience with Alitalia at Fiumicino airport today. The flight was delayed where everyone was lined up for over 30 minutes past the boarding time in front of the gate without any announcement as to WHY and HOW MUCH LONGER the wait would be. I had to go up to the agent to ask what is going on and still I got the answer "we will tell you soon". No. You are supposed to tell people before the delay!

We have handled all of our personal and business travel ourselves since 2006. Personal travel often includes 1-Way flights to Europe followed by a few days of relaxing and then a two-week cruise to Florida before flying home to Toronto. Along the way we organize all sorts of solo adventures but have also organized groups as large as 70 people for tours and such. Fun stuff. :) Oct 20 2016 we were scheduled to fly non-stop YYZ-FCO, but the aircraft had been changed a few days earlier and as a result the seating plans had also been altered. That happens to the best of them, so no big deal... except that we couldn't modify our online booking to the new configuration.

I purchased 3 airline ticket on the internet through OneTravel.com. They misspelled the last name on one ticket. OneTravel referred us to Alitalia to correct the name since the ticket was purchased less than 10 hours before. Alitalia could not correct the misspelled name (First name and middle are correct only the last name). Their advice to us was to cancel the ticket purchased for $969.00, and purchase the same ticket for $1900.00. Wasted all morning and afternoon on the phone between them and OneTravel.com. They were very unhelpful, rude, and unrealistic. Alitalia lacks customer service and I strongly recommend not to fly Alitalia. Purchased a different ticket not on Alitalia.

I just returned from a trip to Rome. We flew Alitalia from JFK to Fiumicino airport. The staff at JFK are the most unpleasant indifferent bunch of people ever. I was ashamed that these people were representing my hometown (New York) and that people arriving to NY for the first time would be exposed to their nastiness as a first impression of our city.

Without a doubt the worst airline in the business. Not only are the planes dirty and the food inedible, my luggage was lost as I arrived to Naples. Baggage claim rep was hostile, yelling at me to give information that I did not understand. Calls to Alitalia once I was at my residence (in Italy) were either unanswered or the number wrong. On the 28th day, my suitcase was delivered, unannounced, though I had given then 3 local telephone numbers to contact me. It was delivered, broken, torn and filthy dirty. I have been trying for over two months to settle my claim to no avail - bad customer service, no "live" customer service reps to speak with, telephone numbers invalid, email address for baggage claims doesn't accept emails half of the time. Their only contact address is CUSTOMER.RELATIONSNYC@ALITALIA.IT